Menards Reviews

We've had other smaller issues with Menards too. I bought drill bits and hand tools that were subpar compared to ones I've gotten from the two other major home improvement companies... though no one sells quality stuff like they use to 30 years ago, it's all about getting it made cheap as possible from China. I would rather spend more money to get a quality item and only have to buy it once instead of cheap crap that breaks, making it a chore to complete a task and having to buy the item over and over and over. Menards has lost our business and the 11% rebate was the last straw.

Then his cell phone was taken away so I can't call him directly. When I called his number recently to place an order, I got some Menards Call Center and had to fight my way through a 20 minute ordeal with a young lady who obviously didn't know much about construction. She incorrectly ordered 3 doors after I repeatedly told her exactly what I wanted. To Menards management: You are destroying my loyalty and I am seriously considering taking my business elsewhere. Nice work.

If this isn't rectified soon, the doors and siding purchases will be going to Lowe's or Home Depot and I will be taking back the storm door and hardware for both too! The people there have been exceptionally nice, except for the person who entered this order. He is adamant that the mistake was all mine. Despite him showing me the receipt that went up to the register stating it's ready to be finished, that receipt is printed after entering all the information and printing out the first estimate receipt that says fir wood grain. ONE PROBLEM, IT CHANGES ON THE FINAL RECEIPT AND NOW IT SAYS READY TO FINISH. WTF?!?!? Thanks for reading and have a nice day.

Is this rebate thing a hoax to get people to buy? It's pretty obvious to all of us it is. We as a whole buy a lot from you and like me, others are debating on going elsewhere for our home improvement needs. There are a few other improvement stores around, however, they don't give the rebates as you apparently don't either. Is this false advertising? Some believe it is. All we ask for is an explanation why some get their small rebates and none of us get the larger ones that really matter. My rebates alone value at $176.00. My fiance sent 2 in recently and received her $3 one but not her $80 one. What's going on? Folks are getting very upset with this behavior. It's time to honor what you advertise. Myself, until I get what you promised, I will NOT buy from your company again.

I could understand if the door had already shipped from Wisconsin to Missouri. But it hasn't even arrived at the warehouse. Nothing online indicated it was a special purchase that elves apparently assemble. There is no customer service number. You have to send an email to request a cancellation. I did speak to the manager at the Wisconsin store, and he was friendly, but I find the inability to cancel an order that hasn't even shipped absolutely ridiculous.

Just did a inventory on the product-- items missing. Called the store. The guy basically was talking so fast to get me off the phone. I had to tell him "Sir please if possible can I speak with someone that can slowly explain to me about my order." Just plain RUDE AND UNPROFESSIONAL. I called Lowes to finish my order. So polite.

We bought 3 cases, went home and decided to order the rest. I went on Menards.com and tried to order 40 cases ship to store. It would only let me order 19. We really wanted this color so we decided to order the 19 cases and then go back to the store and buy what was left. It was too late to go back that night, but I called in the morning and told them the situation that I needed them to hold the 19 cases they had in store, I even offered to pay for them. I should have known something was screwed up when the guy told me I could just pay when I picked up the other order. Time went by, I got no call or email to tell me my order was in. Finally, this morning, I called and the woman told me my order has been in since 4/12. I said, “That can't be right because I ordered on 4/11.” I figured she was talking about the cases I asked to be held.

I gave her my order number and she confirmed it. So I went in to pick everything up, but I had a feeling something was screwed up. I get to the store and they find my order. 19 cases. I had already anticipated this so I explained my situation and said I need to order more. This is where the customer service completely broke down. Here I was, already having paid for 22 cases at the sale price with a store receipt and an online receipt in my hands but the clerk tells me that they cannot honor that price because the sale is over.

I know what they did, which is never place my original order in the first place, they just pulled the 19 cases from their stock and held it as if they had ordered it in. Which would have been fine if they had told me that the next day when I called to have the on hand cases held. I said as much to the clerk and he went and got "the manager". The manager assured me that my order came on a truck and that the original 19 cases that were at the store way back when must have sold out.

I knew this was BS so I asked to see the inventory log on the product number. I understand things happen, but I know when I'm being lied to. The manager said he could not show me that. Finally, I was fed up and said “either you order me these additional 19 cases of tile at the price I paid originally”. The manager made a call and said “OK we've got it figured out. Go up to the customer service desk and they will take care of it.”

I went to the desk and placed my second order, when this clerk gives me the order total it was way too high. I knew how much it should have been because I had ordered the 19 cases online and had the receipt. The clerk says, “Well they are going to give you a store credit for the difference.” I said “oh, OK. Can I apply it to this order?” He says “no, it's only for future purchases!” So their "solution" to this was to make me pay a higher price and then "give" me my money back in the form of store credit so I would have to come back and spend more money. I guess I don't understand how a store credit has to be given after the purchase? Can't they just match the original sale price?!? At this point, I had been jerked around long enough. I canceled my original order and left. Congratulations, Menards. You just lost a $1450 sale over $120.

A manager by the name of ** called me and told me about the mistake and said I could either reorder the correct casing and wait again for it to arrive or take what they had sent. I explained to him that the 2 3/4 casing would not fit on some locations around certain doors. He told me, no problem, have your contractor determine how much 2 1/4 casing I needed and he would "Give" me the amount that I needed to finish the job.

It turned out that I needed 12 strips of the 2 1/4 casing. I returned to the store to get the casing and was told by the assistant store manager ** that they needed me to bring back the 2 3/4 casing in order to get the 2 1/4 casing from them. My contractor had already cut all the pieces that I received and I do not have complete strips. I was never told that by **. If I had been told that, I would have instructed my contractor to not cut all of the pieces.

I do not have a vehicle to transport 12 feet of casing I have to PAY my contractor to go pick it up. This mistake was not mine and when I tried to explain that to ** the manager he told me that Menards did not make the mistake, it was made by a company that they get supplies from. The general public would have no idea that they were not getting their purchase from Menards and how unprofessional is it to pass the buck to a company you use.

He said I should be happy that I got more expensive casing for a cheaper price. I didn't want 2 3/4 casing! I knew that it wouldn't fit certain areas of my home but I took it because I couldn't wait another 3 weeks for it to be re-shipped. I told **, fine, compensate me in some way, I will pay for 8 strips and you give me 4 for free for all the trouble I had been through and the additional cost that I am going to incur by having to have my contractor come back out to pick it up. The casing retails for $10.99 a strip which would be compensation of $44. (Probably $10-$15 of actual loss for the store. He blatantly refused and was rude in the process.

I am a district manager that supervises 6 restaurants and over 600 employees. We compensate people when we make mistakes simply because it's good customer service. We don't ask them to bring food back when we are at fault. I understand there is a cost difference between foods and casing that is why I offered to purchase the majority of it myself. This location not only lost an additional sale but they also lost a future customer.

I have a deck rebuild about to take place and I was going to purchase all materials from Menards. Lowe's across the street will now get my business. I will also make it a point to tell my story to all of my 600 employees and as many of my 1200 customers that I service on a daily basis. After this email I am searching as many websites that I may share my story on as well. Shame on manager ** and the Portage location! For a very small amount of compensation he could have had an additional $2000-$3000 worth of sales and not be bad mouthed to mass amounts of Menards customers.

After 3 weeks of phone calls and trips to Menards, ** finally came back out to my house. His attitude was bad and he basically told me that he had a $1500 deductible, so he wasn't filing a claim and he was also not replacing the tool box. I called Menards again since we paid them to make this delivery, they hired this company to do the job, and now this company was not going to do what was right. Menards is still refusing to do anything. I feel like since this individual has a contract with Menards to make deliveries, it is up to them to fight for their customers. When a big company such as Menards cares so little for customer satisfaction, saving money does not matter. I am in the process of loading all the lumber back up right now and taking it back to Menards. I will get my $2500 back and take my business elsewhere and I can promise Menards will never get another dime from me.

I called corporate and was unable to speak with anyone. My solution will have to be go to Lowe's to see how they handle contractors. My issue with the Pekin store in November has still not been resolved after complaint filed. 3500 dollars of special order carpet which set in their store already prepaid for over 12 days without even a call to let me know it was in the store. If they want to call me I will give them the opportunity to correct the issues. They need to check stocks rental for all the copies of receipts needed.

When I went to get my refund I encountered ** at the service desk, she was nice but useless. So she got I am assume a manager with really short - she was very nice and helped me out. I was confused as to what the other two employees rolls were because the Manager seemed to be the only one who could help anyone out. She kept going back and forth between me and then would stop to help someone else. I finally said something and the process went much smoother.

There was another woman ** who was very rude. She got to work at 5 pm. The reason I know this is because a guest asked her a question about something that was outside and if it was working/charged, something along those lines. Her response was, "I just got here at 5 pm. I do not know." So the guest said he would look. Her response was "Okay." The customer with a cane walked outside and figured it out for himself. She offered no assistance to the customer and just continued to stand there while the manager continued to do everything.

Menards is not a friendly place, they do not work with you on returns. I understand they want it to go back onto the card but things happen, people get their cards stolen and lost everyday and for Menards to not work with someone especially on that high of an amount is just crazy to me. If it was $50-$100 I could live with that but not $800. I will never shop at Menards again, I have told many people about this issue and everyone have stated they will not shop at Menards because they do not want to run into the same issue. We all want our hard earned money back. You, Menards, need to come up with a better solution to this problem. Otherwise, you will lose a lot of business. We flip houses and spend a lot of money doing so and you have just lost a customer, I am sure you do not care because that is the vibe your employees give.

** it wasn't that much change, if it means that much to you then keep it, you and ** are very mean people. I am trying to fight cancer, this is not the first time people at this menards have been rude. What the hell is wrong with people. Don't worry ** I will never shop at your store again and I hope anybody that shops there doesn't get sick in your store because they will have to show their receipt before you will call 911. Shame, shame shame on you ** and ** .

I went into Menards to talk to the person in HR. She said she was waiting on the person that interviewed me (pass the buck). I asked her to find out and give me a call. She called me back later and said there were no open positions.

I informed her that I wanted to know the reasons I was not selected and would like a copy of the qualifications for the job. I have not yet received a call back letting me know when I could get what I requested. I am over 55 years old and is strange to me that Menards does not have problems taking my money at the checkout but will not even respond to my personal request for why I saw not selected for the position.

I did my research too late. When I found reviews of Menard's customer service, I have never seen so many negative responses. Menards deserves to die. Maybe they will. I remember them as the guys who couldn't be bothered to not move ash wood around when the emerald ash borer first surfaced. Now it is everywhere, probably thanks to careless jerks like Menards. I will make a real effort to keep my wife out of your stores. Keep your goods where the sun doesn't shine.

When I noticed this date I called the store for clarification and was informed that some items are to be sold out of stock until gone. Due to this I chose to order what I needed immediately and purchase the rest a few days later. Come to find out the ad and the store representative were misleading. I believe they should honor their listings as I have already agreed to a customer a price that I must honor that was based on their given price per myself and the customer. I've been writing emails for a week getting told they will check, and so far nothing is happening.

I found the hinges and the gold colored were next to a silver color. I wasn't interested in the silver and only priced the gold one hanging below the price tag of $7.87 ea. I took the last two they had to the register and they rang up about a dollar more. I told the attendant it was wrong and after asking what the price was supposed to be I walked back and pulled the price tag off from the display rack. Not to be taken advantage of, she called someone over to tell them about it. I was promptly told that the tag I had was for the zinc or silver color - not gold. So why were these hanging under the wrong sign (likewise with the other silver ones apparently)? They didn't know but "I was charged the correct price!" I canceled the transaction and left the store after nearly 40 minutes with nothing but a sour stomach and a headache.

I tried calling corporate but they want you to waste another half hour and a stamp to mail them the complaint. Nope! If I go to that trouble it is going to so everyone can know of my distasteful experience. All I can add to this is if I have a similar experience again it will be at a different company.

I finally went a few aisles down to start looking for her since it had been so long. She was speaking with another employee nearby. I walked over and asked her what the answer was and she informed me that the manager had said "no" and I could only have a 'sorry' slip. I assumed she had not explained exactly what I wanted to do, so I asked to speak with him myself. I mean, they are making the same amount of money and I know they didn't pay twice to cost for the big one as the small one. So I didn't understand the problem. She walked me over to a station where there were 5 employees standing around a computer chatting. Ummm, aren't there a ton of customers these guys could be helping?

Anyway. She told Phil...he had a name tag on...what I wanted to do and he looked at me with confusion. I explained it again. Hey, I drove 30 minutes...it's a better deal for you guys...you make a sell and I get what I need. He got the info from the employee who had brought me over (Sarah btw) and punched it into the computer. With the help of another employee he was able to look it up and get the cost and sales price of both items. He then used a calculator on the computer...I was right next to him so I could see everything...and figured out the profit for each deal. The 6-box cubby cost them $16.00. They were selling it for $19.99 - 20% profit. Then he figured out the info for the larger one -- cost $29.99, selling it to me for $40 = 28% profit. No wonder they can afford these sales! They get the merchandise for so cheap vs the regular price!

He then told me that he couldn't do it because...and get this...if he sold it to me it would be less profit! He offered me 10% off instead, as savings of $6. I told him, "No offense, but I could see that you would be making 28% instead of only 20% on the sale so it is a much better deal for you guys." He replied that that was only if he sold me 1 6-cubby. If he sold me 2 it would be 40% profit and 28% was less than 40% so "no." Are you freaking kidding me? Do you now understand how basic math works??? I tried to explain that no matter how many he sold me it was still just 20%. The percentage would not change. He got snippy then and said that he didn't have to do anything for me and he was being nice by offering me 10% off.

Let me just comment that I can honestly say that I had been nice this entire time. I did not raise my voice, I was not condescending even though he obviously lacked even the most basic math skills and common sense! I then asked him what his position was. Was the the store manager or the department manager? He told me he was the hardware manager. I then asked if I could speak with an assistant or store manager. He said the GM, Jon, was there. I asked to speak with Jon then. He looked quite upset and said, "Wait here." He walked away and I saw him go up the steps. He was gone for at least 8 minutes. When he returned he told me Jon was at the front of the store and I could go up there and speak with him if I really wanted to.

One of the employees that was still at the desk (2 had walked away while he was gone) asked me if I knew where the contractor stand was. When I said no, and she was giving me directions, Phil interrupted her and said, "She can just go to the front of the store. They can page Jon or tell her where to go." He was obviously upset with me. I thanked them all very nicely for their help and walked to the contractor stand. There were 7 employees standing up there. Brandun asked if he could help me and I told him I was there to speak with Jon, expecting Jon to be there already. He was not. Brandun called him on the phone and informed me he would be there in a few minutes. It was at least 7 minutes before Jon walked over. Obviously he was not in a hurry to speak with me. I smiled, shook his hand, and thanked him for meeting with me.

I explained my situation and told him that I could see that they were making 28% vs 20% by doing the substitution, so I didn't think he'd have a problem with it. I honestly expected him to agree and say he would be happy to help me. I wouldn't be writing this is that was the answer.

He told me that they had a lot of expenses with their merchandise. They had to pay for shipping, unloading, stocking, etc. He informed me that they needed to make at least 18% just to break even on an item. I said, "Yes, of course. But you'll make 10% over that if you do the substitution and only 2% over that if you don't and I have to come back and get it later." He then, again, replied that he had to pay shipping and stocking fees. I said, "But the item I want is already here. You've already paid to have it shipped and stocked, and now it's just sitting there. If you have to order another one for me you have to pay all those fees over again. I don't understand."

It was extremely obvious that he had come over with the full intention of just blowing me off. He said, "Hold on," and walked over to the computer behind the contractor desk. He was over there for a few minutes and then returned and told me he could do it for $43 before taxes. Really? I told him that if he really felt he needed that extra $3 then I would give it to him. I just wanted to walk out with my item.

At that moment my husband, who had been roaming the store for the past 30+ minutes waiting for me, called and said he wanted the 8-cube cubby instead. I told Jon, "Let's see what we can do on the 8-cube instead please." He returned to the computer and come back a few moments later and said I could have it for $28.61. The regular price on this was $44.99 so I was very surprised at the generous discount. I thanked him and accepted the price. He printed me out a paper with that info on it and I purchased the item.

In the end, I got a good deal, but the aggravation is enough to keep me away from Menards for quite a while. The customer service was ridiculously bad. I worked in retail management for years. If a customer wants a substitution on an item, and it's not costing the store money, just do it and keep them happy! In this case, they were actually MAKING more money, but they just couldn't see it. Oh, did I forget to mention that I was actually wearing my blue Menards hoody at the time that I purchased a few years ago and wear -- well, now it'll be "wore" -- all them time. This sweatshirt will not be worn out in public ever again. I'm not going to be doing any advertising for them any longer! Not after this ridiculous experience.

About 4 weeks later they sent a inspector from Shaw flooring. He was there about 2 hours. While he was there the sun came in the back door and it puckered and was shrinking in other spots. He measured plank, one side was narrower than the other. He said he'd never seen anything like it. He left. 2 weeks later we received a summary saying we installed it wrong and racked it when installing. I've been in construction 27 years never seen a floor do this. I've spent a lot of money at Menards over the years but will not be shopping there anymore and will never buy Shaw flooring again.

I'm sure from the store manager's position and marginal customer service attitude, I should care who pays for the replacement of the couch. From my perspective, I'd call this a major disconnect in your customer service claim, "First and foremost, Menards has always been committed to providing high-quality Guest service.. our service to our Guests is number one. Menards does things right our strength and success can also be seen in the well-stocked and maintained stores, the lowest prices in town, and the way Guests are always treated like family in a local, hometown hardware store atmosphere."

It's true that the price on this particular item was low. However, for another $40 I could have purchased a love seat from the Furniture Superstore in Rochester and they would have delivered it tomorrow morning, set it up, and hauled away the packaging. Obviously, from here out I'll be adding a "Menards premium" to any similar purchase I consider from my Red Wing store. That way I won't be disappointed when the purchase turns out to be more expensive than the price tag indicates. Guest services person, Ray, said, "I'm sorry, however transportation would be for your own account."

Also where the door knobs mount there are at least 4 doors where the veneer is ripped away probably caused by a dull hole saw. Then after dealing with this I was wiping the door down to remove dust and I have at least 7 slivers in my hands where the wood is compromised. The finish is sub standard as well. I have purchase door knob protectors to cover up the ripped veneer and a door reinforce for the splits in latch area. I did not use the frames that came with these doors as I was able to use existing hinge cutouts with a little mitering on 2 of the hinges. So I know they will not take them back. I did contact Menards and was told they were sorry and they felt bad because they do not want to lose me as a customer.

I did also contact Midwest Manufacturing as they are Master Craft and sent photos of my issues. I doubt I will hear anything . I know these were SECONDS as there is not a doubt in my mind. The neighbors had Master Craft doors same as I have put on recently in their remodel and they were purchased through a contractor from Menard's and they are all just fine. In fact this is where I got the idea of changing out the doors and using Master Craft doors after seeing how nice they were. I am willing to bet that the reason the doors bought by the contractor are fine because they want repeat business and when some poor sap such as myself comes along they dump the seconds and could care less if I ever come back. Their thinking is "Well he will only purchase these once from us and we can live with a little unhappiness and soon he will fade away." Not so with contractors.

I should mention that the three sets of jumper cables were still not in at Yankton Menards on Dec. 24. My online order was early Nov. Then I went in store and ordered again. By Dec 24th, the item were still not in. So, I am really trying to find out how they charged me for not picking up items on time when over thirty after ordering IN STORE, they were not in store. So much for Christmas presents. Between most of the employees not having enough knowledge for the department and the poor management, I'm not sure why I shop there. Wait, yes I do. It is because there is no Home Depot or Lowe's.

After repeated attempts (again, with multiple contacts) to find out what these vouchers looked like (I've never seen one... so did I not recognize it and throw it away? etc.) and NO RESPONSE, I finally broke down and asked Google. I really shouldn't have been surprised to find out they send them POST CARD STYLE with the rebate $$$ printed right out in the open! NICE JOB guys! You could have just put a stamp directly on a $20 bill. BIG BIG BIG surprise mine were all stolen. Do NOT expect to get your vouchers. SCAM SCAM SCAM - don't make my mistake!

No one will physically speak to you even they say they try to resolve your problem in a timely fashion. They use up my time waiting on the phone then I have to fax or mail my complaint. Well back to the problem I have, the fact that I spent my own money above what the rebate was and they wouldn't refund me cash. If I go to any other store and I use in-store credit or I use gift card and I use cash I receive cash first up to what my return is. I would have returned the item for the larger dog cage but they didn't even offer the size I needed so I had to go purchase it somewhere else. If I had known that was there policy I would have used the rebate on things I knew I didn't or wouldn't need to return.

It isn't about the money so much even though I had to go spend additional money since I didn't get cash back somewhere else. I spoke with the store Manager John and he didn't seem to be concerned whatsoever. He would lose a customer that spends an average of $10,000.00 a year at his store, and over making his customer happy for $26. Where is that guest satisfaction they talk about making their #1 priority???

DO NOT BUY the UTV FOUR WHEELER as ours was in the shop twice a month. It was always breaking down. We finally sold it cheap to someone that wanted to keep fixing it because they knew about small engines and liked to tinker. Right after we purchased it brand new it broke down. We asked Menards to let us bring it back and we would take a loss on it and they could give us some credit at the store. NO WAY would they do that.

I bought a chainsaw and never took it out of the box yet when I found a better one cheaper and I took it back within a few days with the receipt and they tried to get me to just take credit. I told them to get screwed I never open the box or touch it - "give me my money back now or I will go out in front of your store and start talking to people." They finally agreed to give me my money back but it took threats and an act of congress to get it back.

We purchased a new washer and dryer there and both of them broke down in 3 years. I fixed the dryer and now the washer Maytag Bravo has broke down and we still have the receipt and it is suppose to be under warranty for 5 years. Menards once again gives us the run around and will not fix it. First they said we need a receipt so it took a week and we finally found it. Then they say here is a number you can call. They won’t do anything either and think Menards should set things up better than they do. Menards is all lies about their products! We the consumers need to band together against large companies and stop buying their products. I will provide receipts if someone is interested and pics if they can truly help. Otherwise this is to share with others.

He said it is referred the return policy. Seems he tried to find any reason to reject the return. But I checked with my friend, an un-used machine and haven't been fill gas, it can be returned to Menards (It is confirmed true when further checked in the Menards's policy). The machine is un-used and I have not fill gas into it. By the way, I re-packed it very well. So he told lie, violate policy or play me. By the way, I am a Asian and I am not sure whether the Manager is racial discrimination.

I bought the Snow Thrower (2-stage) from Menards on Jan 18, 2015. Unfortunately, I found that the skid number is different from the machine I want. I still try to use it and try not to return. But before I set up, I found some problem in setup and the user manual is not clear. By the way, the machine is too big and too heavy, so I decided to return it before I use it. I kept the machine in original condition and re-pack it very well. Basically, it is a new machine. Due to it is very heavy, I used one hour to re-pack it in original condition. And I asked 2 friend helping me to load it to my car with another one hour. I returned it on Jan 20, 2015 (2 days after the purchase day). Asked a Menards staff helping me to unload from my car and bring to the Return Department.

When I returned it to Menards's Return Dept, the staff and manager opened it and inspected it very details. Basically, I am no problem because I have never used it. One staff inspected the machine. She opened a cap and made some oil leaking. Then a manager (Ben) come to further inspect again. He said machine is no problem. He kept asking me to bring it back and not allow to return. After struggled around half hour, he suddenly said that I need to go to another Service Center (another address but not Menards) for checking before return. He said it is policy. But it is impossible for me because the machine is too heavy. By the way, I called my brother and knew that Menards' policy mentioned, an un-used machine and haven't been fill gas, it can be returned to Menards store. Seems the Manager (Ben) told lie or play me.

After around one hour, Ben finally asked a staff to return the payment to my credit card. But he went away. I am not feeling well and want to get more information to issue a complain (Now, I understand it is a compulsion). Another senior manager (Nick) wanted me to go out and call police. Why? Menards' staff violate policy and play me. I would go to get more information to complain. But the senior manager can call police. Although I think I should have compulsion at the moment, why I would complain but the senior manager can call police? It is really a very very bad experience to me.

Summary: I don't like return product. But don't be deceive by the Menards' staff when you do a return. I would remind buyer below before buy from Menards : if you bought a gas machine (.eg. Gas Snow Thrower) and have never used it and haven't fill gas, it can be returned to Menards store. If the Menards' Manager asked you to go to Service Center to return, please asked him to provide the policy. You can also found the policy in Menards website before return. Menards mentioned 30 days return... Please understand more what is the condition for the 30 days return before purchase.

If you would complain any Menards's staff, please calm down. Don't complain to the store manager at the moment. Please consider whether you want to complain. If yes, go home and try another method. Don't do it in the store. Either the store manager, he/she may protect his staff and made you uncomfortable. Relative Menards's staff: Manager Ben - who violate the return policy. He hold lie and/or "play" me. Senior Manager Nick - who don't listen the complain and protect his staff.

When I got out the exit door this kid comes running up to me saying, “Where's the hammer you had,” and I said that I left it in the bargain area and I even opened my jacket and patted myself down saying, “I don’t have it,” and he said, “Do you want to come show me where it is,” and I said, “No, it’s in the bargain area,” and he said, “You’re not going to show me then fine,” and he follows me to my truck and writes the plate number down and I leave the Menards parking lot.

Then on December 17th 2014 I have a warrant for my arrest. And get picked up on the warrant. And end up having to sit in red wing county jail for 3 days before getting transferred to Dakota county jail for 2 more days and after 5 days in jail I finally get out on December 23rd 2014 and I have to go to court in April 18th 2015 for theft charges and I never even stole anything from that store. I’m going to file a big lawsuit on that Menards for wrongfully accusing me of theft and for all the pain and suffering this has caused me and my family and for false imprisonment.

When she punched in the service order number that showed it was paid, she stated, "oh no! They sold this twice!" We were very upset, and we told her we wanted to take the tree when we were there earlier and flat out told we couldn't until 5 pm. She stated that the tree left the store at 3:30! This is not the first time we have had bad service, and rude employees. And rebates are a joke, we still never received a 100.00 rebate from over a year ago. I understand it is hard to staff a large company, but you should still give good customer service. Just was told sorry, and get your money back up front. Very unhappy with Menards!

Menards has the nerve to advertise "customer service and satisfaction." How can they get away with such blatant false advertising? With inventory on computers, how can they get away with selling merchandise that has ALREADY been sold? Smacks of greed. Don't shop at this store. This is not an isolated incident. It is a habit. I have written twice (email and fax) to head office. They didn't even bother to acknowledge receipt of either letter. Shame on them. John Menard is listed on Wikipedia as a billionaire. I see now how he got so rich. I have literally spent thousands of dollars at this store and I've had plenty of problems. But this is the first time I've written bad reviews for them because I'm just plain fed up with this store and it's shabby, questionable policies. DO NOT shop here. Home Depot is better.

The return desk at Menards had to call upon several managers to review this return and their decision was that they would not return the trimmer, because gas had been put into it. I explained that there was no way to know how loud the machine would have been without having done so and that this had been explained in detail to the first return agent. I explained that we were instructed to take it to the shop for an approval for return, which we dutifully did; but that was to no avail. They would not take the return... gas had been put into the machine. No amount of telling them that we did what we had been told to do was sufficient. By this time there had gathered no less than six managerial staff behind the counter making us feel like we were being seen as criminals, as if two 69 years old men could harm that crowd. Nothing could dissuade them. I will never shop in a Menards again!!!

No money off because "we'll just replace the side and sell it as new." That doesn't seem right to me. They offered an in store credit and that was it. WHAT!! I get damaged goods and I get a STORE CREDIT from the store so that I spend the money in their store. I don't want a credit, I want money off the item because it was damaged due to NO FAULT of mine other than not removing the plastic & box to inspect before we left Menards. We've spent 10,000+ at Menards, over the years and there is a lot of competition to lose customers but they won't get my money again. NO CUSTOMER SERVICE!!!

Original Review: Nov. 30, 2014

There seems to be nothing about Menards that I read in the reviews that are positive. Why, because they're right. I am a handyman in West St, Paul MN. I been going to Menards for on and off for about 20 years. I am tired of asking questions an associate can not answer and then I buy what they say I need, and then I am back at the store returning it. I then go to the Home Depot where there they are very knowledgeable and you do not need a receipt to return it. Menards has this thing about the mail in rebates, great idea for them because they hope nobody will use it. I am going to switch to Home Depot from now on. I am going to listen to the customer complaints. Goodbye Menards and the thousands of dollars that I will give will go to your competition.

Go on the rebate site to get this done with, rebate is expired BECAUSE THEY TOOK A LONG TIME TO RESPOND and BECAUSE THE STAFF IS LESS THAN BRILLIANT. So they expected me to send an expired rebate in and "hope" I can get my $90 bucks back from their 3rd party vendor? Emailed again, going on 4 days without a response. Tried to contact 3rd party rebate thing but no button allows me to send the message. Is this a racket or what... I feel like I'm working for Menards. At some point, if they do the right thing, which I'm seriously doubting, they may give me the rebate I was owed from the start. Where is the CFPB on stuff like this?

I received an email from the vendor stating they were sorry but too bad it was past their 30 day shipping so they could no longer hold their shipping company liable but they would be happy to replace my counter top for $450 dollars with free shipping... this was 1/3 the price of the vanity!! No resolution to date so this has increased our cost for our project as our contractor has to make another trip out to the house. The amount of delay and lack of empathy and lack of consumer focused service is beyond unsatisfactory. Going forward I'll gladly drive a little further to the orange and brown store where I know customer service is top priority.

We ended up going back to her 15mins or so later because we couldn't find the box of it. I suggested that it may be the last one because we can't find it. I asked her if it is, if I can buy the store model that is connected to the wall. She said yes that is fine. Walks away thinking she was going to get help... Comes back and hands my husband a drill with the tiniest drill bit ever made and then walks away. We have no one around to offer help or anything. I am just amazed that Menards would expect their paying customers to uninstall a sink from their display on their own.

My husband had to get down on the floor on his hands and knees and unscrew the sink component from their wall in the store...... Seriously?!!? We had to uninstall it from their wall and lift it and put it on the cart and take it to the cash register without any employee help or offerings to help. We ended up leaving the drill on the floor in the aisle of the bathroom sinks and walked away after we took it off the wall. We walked up to the cash register and told the manager of the store. Because it was a store model he said he could give us 10% off but apologizes that we had to drill it from the wall. I have never had this bad of customer service.

What are the employees at Menards getting paid for when the customer has to do all the work to buy and purchase a product from the store???!! The lady that was helping us didn't even come back to check on us. We didn't get offered a box, help or anything. Thank goodness we are honest people and hopefully this can be a lesson learned to future shoppers and employees at Menards. My husband is lucky he didn't hurt himself in their store using their drill to drill the nails from the wall to uninstall the sink WE WERE BUYING or hurt his back from lifting the sink into the cart all by himself. I have never experienced poor service like this in my life. Next time I head to Menards... I will make sure to bring my own tools if it is a "help yourself" joint.

As a result of my already being sick, I became even sicker for the following weekend. Despite my quality of work, they tried to force me to lower my standards to that of a 4-yr-old's quality and standards. Because I wasn't able to perform at "their standards", my hours were cut in half and I was no longer able to stay at this job for the slightly above minimum wage rate. The saddest part is that HR and others were aware of the issues but have allowed them to continue. I handed in my 2-week notice today and was later told that "because I'm not working at their standards and adhering to their rules (having been told only once that I wore a too low cut off a shirt) that is wasn't working and that I could just go home early."

If you had a manager and his assistants treat you like this, would you find it easy and be excited to be on time or early for work whenever you might actually get scheduled? I wouldn't allow him to push me around or demean me and he couldn't stand not being able to control me like everyone else or people who are new in retail and don't know any better. I don't blame all of the people before me who have left or transferred due to the treatment I have endured in this short period of time with this company. I will never work for this company ever again and I will never suggest anyone to work at a place that has such little consideration for their employees.

After selecting the flooring I wanted, I went back to the desk where the same person was walking around occasionally and very nonchalantly entering something on the computer. Once again I stood right in front of him waiting for him to complete whatever task(s) he was working on. After 5 minutes of being completely ignored, I attempted to ask for assistance which he continued to ignore. After 10 minutes of this game, he finally condescended to acknowledge me and I was allowed to ask my one question (which was the availability of the type of floor I wanted). His answer was short, curt, unhelpfully and with the now familiar air of indifference.

I then went to the local Lowes store where I found not only the flooring I wanted but an employee who was very friendly and extremely helpful. I bought 30 case of flooring for a total cost of just over $1800--. This was at least $100 dollars more expensive than your store. The service was well worth the extra money. After speaking with friends I found that they've had the same experience while attempting to shop at Menards.

Another instance I needed 11 sheets of OSB and I asked for help and he said that his fork lift was broke down and this young girl new on the job can help me. I looked over later and there he was gathered around a few other yard men just talking. This is our future we are in big trouble people. Since this is John Menard Home town, no other Home building stores are not allowed in this Great City of ** suckers, Mr. Menard threatens to pull the whole operations out so we are just stuck with China Johns.

We had to stand in line at customer service for 30 min before it was our turn to be waited on. The girl I talked with told me to take the can back to the paint department and get a new one, which we did. We returned to customer service and they did the exchange, then I asked the girl if they were going to clean my car and she laughed at me. At this point I left and went home and returned to the store with my husband. We went back to customer service and talked to a manager. He informed her what had happened and she called another manager over who said it needed to be filed through Menards insurance. Amy came out and took pictures of my trunk and said someone would be getting a hold of us shortly. We received a letter from Menards insurance saying that once a product leaves their store, they are no longer liable.

So now I am stuck with paint in my trunk, 4 ruined lawn chairs, ruined Carpet in the trunk. We are planning on remodeling our kitchen this fall and we had already picked out our cabinets/counter tops/ and flooring at Menards in Fort Dodge, but since they are unwilling to take any responsibility in this incident, we will be buying all of our products elsewhere.

I asked again for the number of his direct supervisor. He refused again and called the Portage Police to come and mediate our conversation. They came and I was threatened to either be good with what he said or be arrested!!!!! This store advertises that it guarantees customer satisfaction. I was not satisfied with a product that was purchased at their store and was definitely NOT satisfied with the treatment I received! If anyone has to return anything to this store, please be aware that you could possibly have the police called on you If you aren't happy with being ripped off by defective machinery. Two officers showed up! I felt bullied and intimidated for simply wanting a number to contact someone to resolve my issue. No, this absolutely does not fall under the "satisfied customer" category. ** was the most unprofessional manager I have ever encountered and has no business being in the customer service industry, whatsoever.

Contractors come to install fence, that is dirty and scuffed due to not being packaged, which I was charged for. Contractors find parts missing, unable to complete the install. I am paying for all these mistakes by the way. Store manager Mellisa says, sorry. She also says, "NO compensation can be made for all the hours that have paid to the contractors who have to keep returning only to find that they can't complete the job." She says, "sorry, Menards doesn't compensate customers for anything." In other words, "WE DON'T GIVE A ----- ABOUT CUSTOMER SERVICE, OUR REPUTATION, OR HOW WE DO OUR JOB, JUST AS LONG AS WE HAVE YOUR MONEY!!. Menards mission statement is to treat their guests like family. THESE ARE JUST WORDS!!!

It has been almost a month and I still don't have a finished project, still waiting for missing fence parts, credit due me and a promised phone call from Mike **. Not having any other choice, I called my credit card company and had them do a "charge back" of part of the money Menard's had been paid. Once they have your money, they are in the driver's seat, the position of being able to thumb their nose at you and ignore you. Maybe now, they will call me to discuss that word that they don't like to hear - COMPENSATION!! Don't ever shop at Menard's, find another home improvement store, ANY other store. They don't know what to do or how to do it! And their policies on customer satisfaction suck!! Go to a Sears store, they DO believe in their customers being satisfied. Stupid me, I always assumed that was a priority for businesses in order to thrive. Bottom line, I'm THE ONE WHO IS "SORRY"!!!

1) A few years back, at the grand opening of the Jefferson City, Mo. Menards, I purchase several hundred $ worth of treated lumber for decks I was building. This lumber warped extremely bad within the first 3 months after installing. About 30% of it curled so bad on the ends that I had to cut 32"s off the ends and replace. I contacted customer service via email. The rep that corresponded with me would only say "we are less expensive and better quality than our competitors" (insinuating I was either trying to rip them off or blind). There was no inquiry as to how much or what actions I could pursue. I believe that they had rushed the wood to the store for grand opening without it have the proper time to cure. I vowed to never buy lumber from them again, and haven't.

2) I am doing a major master bedroom/bath/closet remodel. 3 weeks ago, I went to the Lake Ozarks, Mo. Menards for doors. I needed 6 interior and 1 exterior. I purchased them. Went to the lumber yard and stood around for 5 minutes (no one around and no doors marked). A box truck with Menards painted on the side of it pulled up. 4 yard employees immediately began loading and working with that vehicles. I waited another 5 minutes and finally cornered one of the young men and gave him my order. Waited an additional 20 minutes with no idea what was going on. The work with the Menards truck continued with 3 yard people. At that point, I went back inside and cancelled the purchase and had the several hundred dollars taken off my credit card. In addition to never purchasing lumber from Menards, I have vowed never to purchase anything that would require receiving from the yard.

3) Yesterday (06/17/2014) my wife went shopping for electrical supplies (lighting, switches, fans, etc) grout, thin set, backer board, drywall and miscellaneous for the remodel. She stopped at the Lake Ozarks, Mo. Menards to at the lighting. She had questions and went to the service area requesting help. They said they would have someone meet her there right away. She milled around for a few minutes and caught an employee walking by asking if they could help or get someone that could. They indicated they would get someone over there. 10 minutes later, no one had showed up. She complained about this to the service desk at the exit of the store and they handed her a form to fill out and mail in. We purchased over $1,000 worth materials, none from Menards. Now, in addition to lumber or anything that comes from the yard, we will not be purchasing anything from this or any other Menards store.

I figured I could just return it, but after a few minutes searching for the receipt, I realized the gate guard had never given it back to me. I talked to the manager, but he assured me his loading guys would never have given me the wrong product, that the gate guard would have checked the item for accuracy, and that the gate guard would never have kept my receipt. To be sure, I should have gotten a pry-bar and opened up the crate, but nobody really does that until they get screwed over once or twice. And now I get to sleep with all the windows and the door open, while sweating to death all winter because my stove is WAY too hot even with just a couple Elm logs.

This kid is a hard worker, he pays his bills, he has student loans, he has a bachelor's degree, and this business has let him down. Of course, after reading all the complaints here about their service and quality (which they tout as their slogan), and reading Wikipedia about the many millions of dollars in fines that they have received from the government due to gross negligence and downright rebellion of environmental laws, I realize that they are out for the almighty dollar at ANY cost and they do not care about Quality or Service or Customers. Please do not patronize this store - all locations are the same! Tell your friends to check them out, shout it over the internet. This company is #3 behind Home Depot and Lowe's and they should care more, but they don't.

I checked and rechecked start settings - choke open, turn on, gas on, prime 2 - 3 pumps, throttle 1/3 open. I tried several different settings, could not restart. I called Menards, they said since I put gas in it. I had to take to one of their authorized service dealers - Cedar Small Engine. I called them - they said the Snow Devil is the biggest piece of crap ever assembled. I tried returning to Menards. Eric the Customer Service Manager said he called Cedar, and since it was after hours, they could not verify. He is verifying in the morning.

I have wasted 5 hours of my life, heavy labor driving this back and forth 3 times, soon to be 4th, all because Menards customer service is 0 out of 10. Worst ever!!! Do NOT ever buy anything from Menards. Go anywhere else!

The issue here is that prior to checkout, on the website there is nothing that states anything about the item being a special order or anything stating that if you do try to return said items that they will be subject to a 25% restocking fee. The site should clearly state those said terms otherwise anyone is misled into believing that they can return these items without any repercussions. While these two issues about the website were expressed to first, ** was not helpful but at least considerably understandable of the situation and he knew his hands were tied.

Next, we asked to speak to the next person in the chain of management, we were directed to **. He was far from helpful for being a general manager. We showed him through our whole process of utilizing the website and how we checked out to even prove to him that there was nothing indicating the 25% restocking fee from our items. There was more of an issue with him than just not being helpful his demeanor, tone, and attitude were degrading. He even took things as far as saying, "I can't buy these fans back; nobody is going to buy a $400 fan."

He talked down on my father, like he has not made any purchases or returns with Menards in the past. He has always been a very loyal customer. I am quite sure the company is able to view through my father's information the amount of purchases he has made here. You would think with all of the money and the time he has spent here he would receive slightly better treatment. He immediately received no help from ** and when we asked to speak to whoever was above him, he rudely said, "Go ahead, John Menards." This is obviously not the correct chain of managerial staff to go from a general manager to a CEO of such a large company, but we said okay asked for the contact information. He then handed us a comment card and turned away.

My father was actually quite offended that he acted in such a way that he immediately left the store and decided to not even make his other necessary purchases. After making so many purchases with Menards he has never had an issue with any returns. As an onlooker to the whole situation, I cannot get past the thought of what just happened, the treatment he received from a general manager was far from acceptable for any type of business. I am completely appalled by the service of Menards. Feel free to contact him through the information of his construction company. I am sure Menards has his information on file. If you would like to view his credit card purchases to help Menards understand the frustration he may have I am quite sure he would be happy to provide a representative with that information. Regardless, I appreciate you taking the time to read of my concerns.

When we got to the closest town, we stopped and called Menards. We were not going to drive all the way out to their store if they weren't going to let us return it. We asked for manager and was given to a front end Manager, named Robert. We explained the situation in great detail telling him when we bought it, what was wrong with it, and how the door had broken. Robert told me that since the stove was defective in the first place, to go ahead and bring the stove in and he would return our money. So we drove the rest of the way there.

We went in to customer service and explained everything to them. The girl told us to drive around to the loading docks and have the men take the stove, then come back to her with the pink slip and she would return our money. We drove to the dock and the employee there said they don't accept items that are over a week old. We explained to him that we had gotten an approval by the front end manager. The employee said he had to go verify this. He came back with another gentleman who said the same thing. We told them again that it had been approved by a manager. Then they left and came back with another gentleman who said he was the Store Manager. That he had talked to Robert and Robert didn't realize that we had purchased this several weeks ago.

We told Eric, the store manager, that we explained all of this in great detail to Robert. Then Eric, told us that since the door was broken that they couldn't accept it because then they couldn't get their money back from Whirlpool. We asked him, "Why then did Robert tell us to bring it on in if that were the case?" Eric said that Robert didn't know the glass door was broken. Once again, we told them that we had explained everything to Robert in great detail. Eric told us that it didn't matter what Robert told us, that he, Eric, was the store manager and he made the decisions.

We asked to speak to Robert but Eric told us that he was Robert's boss so it wouldn't do any good. We explained that we never would have driven all the way to their store if we hadn't been told we could get our money back. Eric said that was too bad but that his hands were tied. Nothing more he could do. They ended up taking the stove to their dump and we were sent on our way with no money, no stove and no satisfaction. We will NEVER go to Menards again. And we will make sure our friends and family do not shop at Menards. Lousy customer service. Poor retail business ethics.

So the next day, we emptied all the oil and gas from the saw and took it and the chainsaw back to the store, where we were told that we had to take the chainsaw to the authorized repair dealer to have repaired. We explained that the dealer had done very poor repairs for us before and since the saw never did work, we just wanted to exchange it. We have an 18-inch saw of the same brand that works great. Also told them that the blades were the wrong ones. The customer service person called Blaine and he proceeded to tell me that the blades were the right ones and that we did not know what we were doing. We asked to speak to the manager which was a total mistake. He basically didn't care and refused to do anything.

When we asked if he could find another authorized repair place, we were told that was our problem. So we asked for our money back and he threw his head in the air and walked away, saying, "I'm done with you." So we got our money back on the blades and left the store. Now we are stuck with a brand new chainsaw that will not run and when we checked with the dealer, he said it would be 5 to 6 weeks before he could get our saw done. Don't buy gas-powered tools. Once you add gas and oil, if they don't run you're stuck with them.

We have been in rough carpentry for 20 years. We know what we ordered and what we received was not the correct product. I am starting to believe that Menards runs a scam. You order a product, they order what they want. It comes in a couple months later. You try to return it they charge you a fee. You are out the product and 25%. Who profits?? Menards. Essentially, the customer is scammed out of money. Who wins??? Menards. They say customer service is 100%. How? You can't find a number to talk to a person. They tell you to fax or write a letter. People, read the reviews. The theme is the same. The product that was ordered was not the same received. Menards SHAME ON YOU.

THE DO'S AND DON'TS FOR SHOPPING AT THE BIG CAN'T STORE

1- Do keep shopping at Menards. We know you're frustrated from trying to get the manager and support services to help you. There is a reason they won't help, yep, they CAN'T. So keep shopping at Menards. Now be smart, never buy any high price ticket items, EVER. Only buy low price items that are cheaper than you can find anywhere else. It's to your advantage. Use Menards as a five and dime store.

2- Do buy any items that are free after rebate. Give the items away if you want, but use the rebates to buy the small ticket items you normally purchase. The only cost to you is the price of a stamp to mail in your rebates. Note you can send in multiple rebates in one envelope.

3- Don't ever buy any item that requires you to add gasoline. The warranty becomes void if you do. If it breaks down because they sold you a defective one, they won't take it back. Why? Because they CAN'T, you voided the warranty. (numerous complaints filed)

4- Don't ever buy custom items. For example, don't buy custom cabinets, there is a 25% return fee. If they make a mistake and send you the wrong style or color, they won't take them back without a 25% charge. Why, they CAN'T. (multiple complaints filed)

5- Don't bother asking for a discount on a display model. You're just wasting your time. They won't give you one. Why, they CAN'T. (happened to us) Be careful, they might try to charge you a $10. assembly fee.

6- Don't ever buy an item off their internet site. You might think you're getting a new item, but they freely substitute display models or even a returned and/or damaged one. (yea I know, false advertising, happened to us)

7- Don't think because you spend thousand of dollars every year in their store that they will make things right when you have a valid complaint. They will not. Why? Because they CAN'T. (happened to us)

8- Don't bother contacting a manager or Menards support. They will not help out. They are a united front that will give you the run-around until you get tired of complaining. If you are persistent enough to get an actual answer, the answer will be, they CAN'T. (happened to us)

9- Don't bother filling complaints with state and federal agencies, it's a waste of your time. The BBB has sent them numerous complaints. They don't respond. They are a company without scruples.

10- Do take multiple picture of your vehicle if it is damage by Menards in their yard. They will lie about whose fault it was and you will have to take them to small claims court. They will bring in a high price lawyer. If you don't have pictures, there is a good chance you will lose. (the person who filed this had pictures he won)

11- Don't expect Menards to bring in an item from another store. They will not. Why, they CAN'T. (I dont know of another store that wont do this) (happened to us)

12- Don't buy any large quantities of building or landscaping materials and have them delivered. They may include damaged and returned items in the lot (on purpose). Do not accept them or return them as soon as possible. Good luck!

13- Don't buy large quantities of an item on sale that are stored off the premises and have them delivered. This is Menards' way of reducing their crap inventory of that item and they will dump them on you. (happened to us)

14- Don't expect Menards to stand behind the products and services they sell. For most of their higher price items and services, they do not. Why, they CAN'T. (they always have an excuse)

list. Push this list around on Facebook, Twitter or what ever media you want to use. Bad mouth Menards to who ever will listen. Print the list out and pass it around to Menards customers. At the very least, it's fun reading. If you are really pissed, take out an add in the local paper. Let's get the truth out about the BIG CAN'T store. Who knows, maybe someday Menards will want us back as customers. Then we can look them straight in the eye and say, we CAN'T.

Translation, when Menards says they CAN'T, what they truly mean is they WON'T. We know most stores routinely do what Menards says they CAN'T, but those stores want to keep us as customers. If you are a customers that still thinks Menards is a good store, I invite to read the complaints on the multiple sites that have been started just to report them. Reserve lots of time, the list of complaints goes on and on. Remember, most people don't even file complaints. So to have this many complaints filed is testimony to their customer service or lack there of. (there are even complaints file by their own employees) If you still continued to shop at Menards and buy big ticket items, it's just matter of time until you will see the true side of Menards. Then don't whine and complain, at least you were told ahead of time, you just chose not to believe.

We sent a version of this article to Menards to see if they wanted to add to the list. We told them it could save them time if the customers knew ahead of time what complaints had no chance of any action being taken by Menards. No response! We imagine if they had responded, they probably would have said they CAN'T. Subject - Do you want to add to our list? We wrote this article to help us get over our frustration with Menards. Then we though, this could benefit both of us. We're sure you're tired of getting all those complaints from worthless customer. We're sure you're tired of having to give them the run-around until they quit complaining. Just give us a list of the thing customers complain about the most. We will add them to our list. Hurry, we will be posting this soon. If the customers already knows ahead of time about issues you CAN'T do anything about, maybe you will get less complaints. Yea, I know, it's a win-win for both of us.

If I sent it to her that day she can put it in by the next business day! I did and she called me and told me she received it! I was so excited to start! It wasn't much but I told myself it will keep the extra money I spend on paper products for the house in my pocket! So I went and it was fine, I was treated great! They asked me for my ID and I purchased the items with the credit I received. I was told I couldn't do the same person so throughout the month of June it was always the same person every time I went there. I went about 20 days later feeling a little discouraged saying this job kinda sucks! So I did it again but this time store security arrested me and now I'm fighting a case because I thought I was an employee! I called the corporate office only to find out this is not their first time hearing of this and it's nothing they can do about it! Now I'm being charged with 2 types of retail theft! I'm very pissed! I don't need this type of trouble in my life! I'm a single parent with 4 kids and two of my boys are disabled! I'm so very pissed!!

So I went to find a manager. I didn't have to go far when I came upon a guy who looked NO older than 30. I waited for him to stop talking to a customer and asked him to please page a manager. He said, "I am the store manager," which I didn't think he oversees the whole store due to the fact it was 7:30 pm. So I told him what just happened, and he had a slight grin like he was amused and asked for a description. I gave him one. He said, "I don't know who it is you are talking about." He said, "Well, I'm sure she did not do it on purpose." I said she did, because she probably thought I was stealing the light. He just kept grinning like it was a joke. I said, "You're a piss-poor manager." I said, "It was pitch black and I could have easy fell."

I started to walk away and he laughed, so I whipped around and said, "I don't think it's funny. What if I had a kid in there with me, or had issues walking?" He said, "You aren't giving me an opportunity to do anything." I said, "You haven't made any attempt to do anything besides laugh and think it's a joke." He said, "Maybe she did it on accident." I said, "I don't think so, due to the fact she waited so long to leave." I said she should be reprimanded at the least. So he asked me to point her out. I did, and he said it was her first day.

I checked out my few items and left the store, only to get halfway to my truck with him behind me yelling, saying he talked to her and she said it was an accident. It was her first day, like she was going to say, "Yeah, I did it on purpose." What a ** to think an employee on their first day would admit to doing that. I said, "Of course she says that." He said, "Why would she do it on purpose?" I said, "Do you live in this era? People can be childish!" He said, "Do you?" He asked me if I turned my lights on when I went to the restroom in my house, and then off when I left the room. He just kept ANTAGONIZING me! He kept arguing with me for about four minutes in the parking lot by my truck.

I finally told him, "You better get the ** away from me if you know what's good for you." The look on his face was priceless! But he made another comment about her doing it by accident and something else, and I told him he is a piss-poor manager if he really believes that an employee is going to tell him they did it on purpose! Wow, quit breathing my air!!! The smart, sane people need it.

I finally just decided that I would take and try to make do with what they had. Now they had to get a fork lift operator to pull down the 4 panels I needed from up top. I waited for another several minutes. Oh, I did not mention that just to get to talk to the first guy, I stood at the corner intersection and waved my arms and tried everything possible to attract the helper I did get for several minutes. They pulled the panels down and the green was on the bottom so I had to help to manually lift red panels that were on top of the green panels that had brown panels on a pallet on them. They finally got my four panels out and then put everything back as they were.

I suggested that they put a pallet between the red and green; that way, next time, the fork lift could do all the separating and not have to have two people to manually separate sheets. They did not think that was good idea. Now I needed nails and had to wait for an employee to find the proper one for my application. All this time, I had my 4-yearold granddaughter with me and we already had two carts full or near full. She said, "Pa, why do people keep moving our carts?" We were both sitting and waiting just to get the product we needed.

Well, then we went to the lumber area and found 2x4x8 and loaded 12 to our already close to full cart. I needed two sheets of three quarter 4x8 sheets and could not find assistance to load. I walked back and forth and up and down lanes and there was no help. I am a 59-year-old disabled man but said, "Heck! I will load myself. What a pain!" Then I needed some treated lumber as well. I could not find in store and could not find any help. By now my 4-year-old and I had pushed these two near full cart to the front. I needed several different types of treated limber, meaning 2x4, 2x4, 1x4, 1x6 and some etc. but could not find assistance.

Finally I saw the original guy from back at the green panels as he apparently was on his way out of the store and asked, "Where do I find treated lumber?" He informed me they are all outside and that I would need to go all the way out back and then outside to get them. And he would suggest having to pay and then go out back and loading. So I said, "Could I get someone to just get me two of the boards I needed?" He wasn't sure. I was so disgusted I said, "Heck, I can get better service elsewhere."

I went to check out with what I did have. I paid and as the checkout lady got ready to start on my second cart that had the large items on, she asked, "Do you need help loading?" I said, "Oh, yes." She called for help. She then had a very difficult time finding prices on my sheets of green roofing panels and so with the sheets of wood. This all took ten minutes maybe, as we had to unload panels and wood sheets to scan bar codes. So now we finally got ready to go and wait for assistance for the loading. Nobody showed so we waited.

Heck! We had to load ourselves? She said, "There is somebody coming," so we headed out. We got there and nobody was around. I unloaded what I could. 2x4s etc. and saw several Menards shirt go by but they apparently were done with shifts and on the way home. There was no help so I left my paid for materials sitting by my vehicle and we went back into store and I asked a lady if I could get that help that I was supposed to get. She said, "Well, who was your checkout lady?" I did not see her and she said that she would call someone.

She got off the radio and told me that I have to take all my cart materials down to the far end of building at the main entrance and they would load me there. Seriously?! I was to go back out, drive my truck with trailer to the main entrance, then go back and see if my 330 dollars of materials were still where I left them and push them back to the entrance? I said, "Maybe I should just bring everything back in and get my money back." She said, "You can do that..." What an attitude! I went back out and luckily nobody had walked off with my paid for cart of materials. I would have taken them all back in but I had already unloaded one cart of the small items in the vehicle. So I attempted to load my trailer with the sheets, panels, storm door and remaining 2x4s. A nice older man and his wife came out of store and kindly asked if I needed help. They did help me to load.

All this time, Menards employees were walking by on their way out of the store to their vehicles - no volunteers there. Not even any came out who were on the clock. I'm very dissatisfied. This was a bad, bad situation.

Don't buy the Lawn Devil brand from them... and if you need to return your lawn mower, they will not stand behind the products they sell. I will never go to Menards again, except to return the lawn mower cover that doesn't fit. I will also tell everyone I know and meet about my poor experience with Menards. I am in Medical Sales, and we stand behind the products we sell because we believe in our products. Menards obviously does not believe in their products!

I proceeded to call the 866 number back and was given the run-around again. I informed the person I was working with what information I was given from the Warranty Group. Whoever I was working with filed the claim and gave me the job number of **. About 2 days after the technician (Twaddle Plumbing - 217-430-1881) came out (they said they found no problem) - we started having the same problem again. I tried calling the plumber back and 3 weeks later, I was able to reach them. They told me that they had to receive authorization to come back out. I tried calling the 866 number back, but they gave me the same story as before. Instead, they gave me 2 other numbers to try: 800-621-2130 (they only handle auto warranties) and 866-386-2468 (they only handle home-owner warranties and I couldn't get through the menu).

After getting nowhere with those numbers, I finally tried calling the Quincy, IL store where the unit was purchased. They gave me 2 more numbers to call - 800-621-5622 (they don't do extended warranties) and 800-432-8373. I had to email my paperwork to the 2nd number on Monday, 4/22, and was called back today, Wed. 4/24, and informed that they had never handled a warranty claim for Menards (the person who called back said he had never heard of the store before), but was told that in order to file the claim, he would need the documentation stating that Menards sold the warranty to GE. At this point, I want the name of someone who is going to come out to fix the water heater or I will be taking the water heater back with the expectation I will be getting a full refund and will purchase another unit elsewhere.

So Menards first sold me an empty box, then refused to correct the problem and insulted me. That is a total fraud and the worst customer service that I've ever experienced with any experience. I am going to to broadcast this crazy experience to everyone to let them know what kind of business Menards really is! There are many other better businesses for choice.

I then emailed customer services requesting my order be cancelled; it was less than an hour after placing the order! 24 hours later, I get an email "regretfully" informing me the order was "too far into processing and could not be canceled!" Had this been dealt with immediately, or at the very least first thing in the morning, they could have canceled this order! They did not want to! The return policy states it is at their discretion whether they decide to cancel or accept a return; it is also at the discretion of the local store as to whether they will allow the item to be returned within the store as well! This item is being shipped to the store; it is to take about 6 days to get to the store, yet they can't process a cancellation of the item within an hour of the order being placed? If it were not for the return policy in the first place, I would not have even attempted to cancel the order!

I expected that Menards would be comparable to Target, Sears, Kmart, and Walmart as to their return policy! All of these allow an item to be returned to the store, no questions asked if it is not what you expect! I am completely dissatisfied with "at our discretion", and the fact that the request for cancellation was sent out so soon shows that their discretion is to say no! They are stupid! They allow a small sale like this to lose my business! I am planning a very large remodel of my home; I am a carpenter, in the business over 35 years and have many friends and colleagues in the business! It is "at my discretion" where I purchase items not only for my personal remodel but also jobs I am overseeing!

I have made very large purchases at Menards, an ATV, a garage package, etc.! With customer service like this, and several other choices in town to make my purchases (Lowe’s, Home Depot and many non-corporate building supply stores), if I attempt to return these headphones in my local store and Menards management refuses, they will see me one more time... to redeem my rebate. Regardless, Menards Online will never get any business from me again, and my credit card has also been notified of their unethical practices!

So on Sept. 22nd, we went to Rhinelander to order our cabinets. ** helped me on the order. He helped with picking out the right color and design of cabinets. They took a month to get in. On Oct. 18th, I went to Rhinelander to pick up my 2 cabinets, a 200-mile round trip. At the same time of course, I bought more stuff. So when I got home, the wife and I opened the box to bring the cabinets in and they were not what we ordered. 1 36" base had flat square doors and the other had the beveled design like I ordered. The color did not match like it did when we ordered the cabinets. The cabinet doors were not installed right and the wife and I were very upset again. So I called the store and talked with ** in that department. He turned me over to ** the next day.

I talked with ** and the first thing he told me was there was a 25% charge for returning the cabinets. That was not my first concern. It was to find the right cabinets and to get them installed so we can finish the cabinets and put the countertops and sink in so we can install all the new laminate flooring back in the house. I cannot wait another month or even a week for the new cabinets. I asked if I could return the cabinets and buy the value choice that was in stock so we can get our kitchen back together. ** said he could give me a 20% off the value choice, but stressed 25% charge for returning the cabinets I received which was not my fault in the beginning. I called ** back after talking it over with my wife. I told him that he should not charge me the 25% stocking fee; it was the manufacturer’s mistake on the doors and color.

** came unglued and told me that he would not help me out on the 20%. He said that was off the table then I told him that I was returning all my laminate flooring, my cabinets, trim boards, deck railing and much more - $2,500.00 worth and I was not shopping at Menards anymore. Home Depot is just across town. He told me do whatever you think is best for you. Then it got ugly and words were coming out of both of our mouths. I went to your pissed of consumer website and there is a lot of people there complaining about many different things. I am very concerned about the last letter I wrote and did not even get a response. Is this the way the company is managed and ran? I sure hope not. I told ** that he should do the right thing with the cabinets and he did not. I hope you will do the right thing for me and the wife. I would like a response to this letter.

I went back to Dan and said that the sink base was back there. He went back there with me and said in a smart ass way that it was not a sink base, that it was a base cabinet. Then I looked at him and I said, "I don't like the way you're talking to me and I do not like you." Then he said, "I do not like you either." Then it got hot and heavy for a minute and I told Dan he should shut his mouth and walked away. He then laughed at me and finally walked away. Then his supervisor came over and helped me out and got me what I needed. Then my wife and I went back to shopping and we spent a couple of thousand dollars on decking, doors and siding for my sideline business. Later in the store, the supervisor brought the store manager, Troy, over and we talked about everything that happened with Dan and myself. He said it happened once before in the store and Troy apologized for what happened.

I would say that Dan is not a asset for your store and if this happened 2 times, I am sure it happened a lot more than that. I have been a good customer for many years. I shop at the Marquette, Escanaba, and the Rhinelander locations. You can look at my big card and see what kind of dollars I spend with your company. I have 2 brothers, Tom & Sue, Tim & Theresa that do the same. I took a few days to think about what happened to me and I am getting more upset. I cannot believe it even happened to me.

Our plumber came by and did some measuring and said the pan would not fit into our application because the "center" drain was 18" from the side walls, but only 16" from the back wall. I went back to the store to cancel the order I was waiting for and was told I couldn't because it is special order. I tried to explain that the center drain was not really a center drain and these additional parts were not going to be needed as I would be returning the pan. The very nice plumbing manager said, "Couldn't the plumber move the drain?"

Of course he could, by ripping up the concrete floor which would cost me a lot more! I bought a product that was supposed to be installed by a homeowner in about an hour. Because this was a "special order," Menards wants 25% restocking fee. I went back to the store, spoke to the plumbing manager about the fact that the center drain is not centered in the pan and 3 plumbers and a carpenter all told me to get a 36 x 36 pan with a center drain. He said he could sympathize but that is store policy, he can't waive the fee.

I went back home, researched other companies' shower pans and lo and behold, the "center drain" is 18" from all four sides for multiple companies. I went back to Menards with spec sheets from Tile Redi and other companies and spoke to the manager again. He called the store manager who said there was nothing he could do. It costs them money to put it out, they can't sell as new even though it hasn't been removed from the box. It cost man hours to put it on the shelf and open it to display it. I brought my copies of other pans that showed a center drain in the center of the pans. He told me the "legal definition" of center was that when you walk in the shower, the drain is in the middle from side to side, it did not matter from front to back.

I told him then the display for the product should say so, or the pamphlet should say they have a different definition of center, or better yet there should be a spec sheet for the customer to see. He said, "Did you ask for one? Did you tell him you need a drain centered from front to back too?" He kept telling me the "legal definition of center." I taught school for 35 years and was an assistant principal too. I know what center means. If I had 4 professionals tell me to get the same size pan, it would stand to reason that they also know what center means as do other shower pan companies.

All I want Menards to do is waive the 25% restocking fee since the product does not conform to "center drain" terminology. That 25% comes to $150! I will be contacting corporate. As I explained to store manager, I am in Menards everyday, sometimes more than once a day as we are in the middle of a big remodel. His response was, "Well, you've had satisfactory experiences in the past, but you placed the special order and you have to pay the 25% restocking fee, have a nice day!"

So now I have 3,400 gallons of water that is going to go bad, so I ordered and paid for the broken hose, plus added two more in case other hose break. I called on July 5, 2012. They said it would take 10 days. That's a long time without a pump running and lose 3,400 gallons. So, I said I would pay $30 extra to have the hose fast so I do not lose a filled pool. I called today, July 13, 2012. USA, you need to call Pacific time because you are calling China.

For your Intex pool parts, you cannot buy these parts anywhere in the USA. I suggest not to buy this product. Small pumps will not filter pool properly. It could cause fungus, make children sick, etc, and pool will turn green. This product from Intex is a big, big waste of USA dollars plus losing thousands of gallons of water. For Menards to advertise made in USA tells me that Menards is possibly owned by China. Be careful, USA. Read the labels.

Recently, my husband and I were shopping for supplies for a remodeling job, and we didn't know where the wall paneling was located, so we went over to the customer service desk to ask for some assistance. When we got to the desk the man behind it was on the phone, so we figured he is talking to a customer and were willing to wait. After a couple of minutes, we overheard the conversation and the man was talking about dinner and his plans for the night. We were completely ignored by him, and we stood there for about 10 minutes. When we got tired of waiting, my husband tried to get his attention and when he tried, he gave us a very nasty look, as if we were interrupting something very important and didn't even bother to excuse himself from his phone conversation and ask us if we needed help, which we did.

We found out that the man's name is Chad and he's a manager at this location. After him ignoring us for over 10 minutes, we found another associate who helped us find the wall paneling and only after we had done that, did he say- Oh, can I help you? After we told him that he ignored us and that we found another associate to help us, he responded with a very rude attitude saying that either way we had been helped and didn't offer to help us find anything else, which we still needed help with.

After his rude remark, we just left the store because I have never been treated like this anywhere, absolutely no politeness or respect from him. Like I said, I don't mean to blame the entire establishment for this one persons, Chad's behavior but it's clear to us that he knows nothing about customer service and doesn't know how to treat customers with respect.

We have spent thousands of dollars at Menards, while remodeling our home but I draw the line with this incident! Never will I shop at the Sycamore, IL location again! I really hope this message gets through to the correct people. Thank You

The company has no phone number to call for customer service, so the only communication must take place via email. This would be okay, except the company fails to respond to email for days (or weeks) and even then the communication is normally insufficient. I made multiple attempts to have the company waive the re-stocking fee and they would not even address the fact that I asked for it.

Dealing with Menards is the single worst customer service experience I've ever had.

As they were next to the instructions, the instruction page also had mold film on it. At first, I was ready to take this back to Menards for a refund, but then gave it further thought and decided to contact someone for further information on how to deal with this situation, if necessary. In this day and age with all of the recalls one hears about, and this product containing a "foreign mold" from another country to boot, (I travel and know how sensitive our immigration department is when it comes to food, flowers, etc. from another country), I thought maybe I shouldn't take this so lightly. The thought of coming in contact with this strange mold and possibly accidentally ingesting anything via airborne inhalation and becoming ill has given me second thoughts at least for now. And how many more might be out there? Have any other reports regarding this been made?

If my concerns, however, are not warranted and this situation is a minor happening and occurs all the time with foreign imports, please let me know, and I will dismiss it and just go back to Menards and get a refund. But as I have the product in my possession and further action might be warranted, please contact me ASAP. Appreciate your thoughts and comments.

CS peeled a sticker to place on the can, and Nicole gave her a direct order, "Don't do it. She then said to me, we don't sell single cans. I said, you don't know who in the store might have opened a 12-pack and taken one. So, I said I will never shop Menards again. And I went to Lowes, who took staples that weren't theirs, and I finished shopping for more at Lowes. Today, I went to Menards again with the same co-worker Dave **, and he wondered why everyone was looking at us together, and as we parted to get separate supplies, he said they also kept looking at him.

Your store has marked me due to this incident, and my having told one other employee there that day that I was reporting Nicole (but didn't do it until now today). The employee said to me, "I thought you weren't gonna shop here anymore." And then 3 people came to gather around her as if to protect her rather than anyone ask me which door hinges I might be able to find there in hardware.

I will let you know that I left my receipt at your store for your sake, knowing I have what I need and do not need to make any returns. On that receipt, I marked down how my cash change back from $100 cash was $41 not $61. Nosey employees have no business eaves-dropping. My coworker and I made some comments about all his girlfriends and I had said all the cute girls work at Lowes cause Menards has all the cute men.

And employees walked past my cashier (stumped over change for the 100) and asked if she was alright. Then Nicole comes over asking what the problem was as I was writing down on the receipt that change was $41 not $61. For 59.08, I had given her $100.08. She had punched in 100.08 and upon not seeing it punched in again 20.08 some how getting a -61.

262-** Dave says, he too is going to submit complaint for the internal universal treatment clearly going on here.

Several days later, the home office sent me a copy of the letter that they sent to the manufacturer in Dalton, GA (only a thousand miles away) to "decide the position you plan to take on this matter, please contact the guest at once regarding your proposal". It has now been over 2 weeks and I have yet to hear from the manufacturer. I thought I bought the carpet from Menards and they bought and provided the product that I purchased from them, not the manufacturer! It smells bad when a company sells you something at their store that their personnel selected and sold, prepared for delivery and now that I have paid them, they are clear of the deal and I (the customer) am left at the mercy of the manufacturer who most likely will not care at all. Now I feel like I am in the middle between the two of them with very little possibility of resolution from Menards.

I consider this price gouging in a time of need for so many of us with out power and temperatures at night near zero. So much for thinking of the community. All they think of is making money during our hardship.