Menards Reviews

I am trying to find a receipt for purchase a few years ago. Unable to get into website, says error message, freezes up to change password. Tried calling customer service, she was unhelpful and kept referring me to the website. Claimed they don't have a "real person" to talk to. Spent a lot of money at Menards and BEYOND frustrated!!! Make it better and easier to do business with.

Was in Menards store on Morse Rd in Columbus Ohio. Tried taking a water heater back that was under warranty. Manager said I couldn't return it for my customers. Because I didn't have a receipt. I call Rheem water heaters. They gave me the ok to return it and get a new one. But the Manager still wouldn't let me return it. I have to drive all 25 more minutes away to another Menards store. In Lewis Center Ohio. I had no problem returning the tank there. It's just horrible, I had to go to 2 different store to get the problem fixed.

I had a very disappointing experience with Menards. I was repeatedly told that I had read my order incorrectly and that I would be charged a restocking fee. This was simply not true. My order clearly stated that it was ready for pickup and even said to “hurry in.” Despite this, customer service continued to insist I was wrong. After unnecessary back-and-forth, they finally refunded my money. I ended up purchasing the same item from Lowe’s with no issues at all. Poor communication and an unwillingness to admit a mistake cost them a customer. I will not shop at Menards again.

They don't state that you have only a week to pick up online orders. If your ordered has been cancelled you have to physically go to the store within 90 days for it to be put back on your card or it's an automatic store credit. Their online policy suck, I would not recommend doing online services through them ever.

I am a contractor and unfortunately some of my customers buy their products from Menards. It seems every time my customers buy from there the product is always a piece of garbage. I recently was putting a shelf up for customer and he went and got toggle anchors from Menards. In the picture you can see the broken heads from the screws and broken anchors. These broke as I was screwing them in. How can Menards feel good about selling products that break instantly. I’ve had a lot of other things break in seconds from them also. I had a paddle but from them I had to buy because they were the only store available to me at the time and it bent a minute later. Their products are absolutely horrible. Employees have no idea what things are and don’t even offer assistance.

I was in Menards today. I had to pick up 4 more boxes of flooring. I was greeted by an employee named Brad. Brad helped me locate the SKU I needed to find. I left the flooring dept. Then returned to get prices for flooring paper. Brad again showed me where it was located and recommended a brand, too.

I purchased a 36” French door refrigerator. The brand said it was a criterion. Worked fine for six months. Then started freezing or icing up. Had to unplug and let it defrost! Worked for about two months no issue then iced up again. Had repair service look at it. Had defective evaporator fan. Unable to get parts. No help from the store. Don’t buy Criterion from Menards!!!

We have been going to the Olathe, KS location since they opened. We had made it our new home improvement store, over HD which is only 1.4mi from our house. Menards is 7mi. Everything was going fine, until we were charged for 2 bags of $14 grout. Brough my receipt in, and he said a manager would have to check the camera for this day and make sure I am NOT LYING! Yes because two gray haired seniors over 65, need to steal a $14 bag of grout! We have spent approx $10k at Menards in the last 2 years remodeling a house. Yet they can't take our word for a $14 bag of grout.

Went to the store in Burlington Wisconsin for the first time after living in Lake Geneva for 7 years. After the 40 min drive one way, I pulled into the parking by the garden center since I'm a disabled combat vet and can't walk far without pain. I get to the door and it's closed, have to walk all the way back to the front of the store then all the way back to pick up 200lbs of fertilizer then I have to push it all the way back to a check out then all the way back to my car. When I get almost to my car someone says hey we can help you with that, yeah never mind I already manhandled it this far. I ask if they give a veterans discount like Lowes, nope they don't care about vets. Then there were signs everywhere touting an 11% rebate, once I get to the checkout I see on the receipt it's not a rebate it's an instore credit which I have to go to the other side of the store to get a form.

I purchased a set of whirlpool washer/dryer 2/24/26, dryer barrel doesn’t spin. Things happen. Called M. They said 7 day return. Call whirlpool. I also bought an Allstate 3 year warranty. I spoke to 6 people at Menards total and 3 from whirlpool. Their repair vendor is 3.5 hours from here and I’m not sure if they will show up. The right thing to do is exchange it. It was 30 ish some days. I won’t buy big ticket items from Menards. A similar event happened last summer. I ordered a vanity online and it wasn’t the right size. It never left their store and they wouldn’t refund me or even charge to restock no store credit. They have their policies in both cases. I’m not pleased. Tracey ** real estate broker Duluth MN

Worst order cancellation process! No phone #, must go through email. Less than 6 hours after this expensive order was placed, I tried to cancel using their process. I received an answer the next morning. ‘I’m sorry order is on the truck that hasn’t left. You’re stuck with product.” They deliberately make it difficult to cancel orders so you’ll have to pay a 25% restock fee. I’ve been a long time customer. Won’t buy from them again.

I am writing to file a formal complaint about my experience at the Menards location on 95th Street and Western in Chicago. I arrived to pick up an online order and, after my order ticket was scanned, I was told that before I could enter the pickup area an employee needed to search the trunk of my personal vehicle. I was shocked and very uncomfortable with this request. My car is my personal property and I keep private and personal information in my trunk. Being asked to allow a store employee to search my vehicle felt like a serious invasion of my privacy.

I recently ordered a countertop for an island from Menards. It was damaged which was discovered the day the installer and crew unpackaged it. Menards had me take pictures and fill out a form and then referred me to their manufacturer, Midwest Manufacturing. More pictures, more forms. After a few false starts, I was offered a replacement which I did receive undamaged. However I incurred many extra expenses along the way including a service fee from the installer for the initial installation date, an additional fee from the person whom I hired to pick it up to return it and pick up the new one.

Been shopping here for years and it keeps getting worse and worse, for one 90% of the stuff they sell is absolute junk. I’ve been there more for returns than I can even count, their plumbing, electrical and hardware department is in complete disarray. Almost every fitting bin has different parts in it than what the bin says so make sure you check every single part you grab. Odds are it’s not going to be what you're looking for.

We bought an item from Menards.com. First, they overcharged us for shipping. Second, the item comes broken. When we tried to find an 800 number for customer service, we never found one. We emailed their online order department and never got a response. We emailed their online order dept again, but never got any response. We have a broken item, lost the money we paid, never got any support, and our recommendation is to avoid this business by all means. They are the worst.

I have always received excellent service from Menards. I am a general contractor and Christopher ** does a great job in the lumber department. He checks my orders. Looks them over to see if I may have missed anything. I can call ahead with an order and he will have it ready for me when I get there. Gives great advice on products. He is always friendly. Professional and I feel like he always has my back. I would just like to say a very big thank you to Christopher ** for all the help you have given me through the years. I really really appreciate you.

Always liked Menards and got free shipping boxes out of the recycling bins whenever I went. Then some cocky store manager informed me that he wouldn't allow me to gather boxes anymore. Just a stingy and unfriendly practice. I'll go elsewhere.

I can't believe that people shop here and take this rebate process seriously. You have to mail in a paper rebate form every time you make a purchase? This feels entirely like a scam. They could certainly make this process digital if they valued their customers. They have absolutely made it just difficult enough that most people are not going to take the time to go through the process for every purchase unless it is a high value purchase. It's just a marketing ploy that they can run in their advertisements to differentiate themselves from the other big box stores. They will absolutely be a last resort for me if I can't find what I need from one of the other stores.

Pickup makes no sense. Go thru drive thru no good for smaller items ok. Go inside, look for signs to pickup, none to be seen great. Wait in a crazy line. Finally my turn. No pickup is in the back of the store. Should've used drive thru. Some good prices but the stores layout and customer service is laughable.

I purchased two vanities and tops recently. When product arrived it didn’t look the online photo and we wanted to exchange it for a different color. We were told it would have a 25% restock fee. The product was transferred in one day so I truly think if they cared they could send it back pretty easy. I paid the fee and purchased elsewhere. I will be using Home Depot for all of my remodeling work from now on.

I just purchased a 100 gallon propane tank from this store and went to have it filled, I never even got home with it and the pop off valve blew on it. Went to Menards and spoke with Richard to store manager, which told me, "Sorry about your luck Pal." I would assume this is just the Menards way. To sell a faulty product and hope no one gets killed with it. I used to spend in the range of 30.000 with my employment a year, But won't spend a dime there now. Good luck to anyone who purchased a propane tank there. Didn't have a zero stars to hit.

Taylor mi. Bought a power smart snow blower. Auger shoot don't function. I wanted a refund. They refused telling us to put it on market place for sale... 499 $$$ gone... Bye bye Menards. You got us but we will advertise on all media sites available. I am a heart patient. Don't need dumb corporate or store employees to treat customers like this.... There was never a sign.. Person showing or telling us there is no refunds on gas blowers. POOR ** MANAGEMENT IN TAYLOR MICHIGAN.

I bought a snowblower yesterday for a storm coming in. My back has gone bad with age and I now need a self propelled so I purchased the new one and gave my old one away. After getting the box out of my truck and doing a 3 hour assembly with poor instruction, I had it together, this did not include engine related assembly). I then added the oil, and then the gas. The gas then proceeded to poor out all over my garage from under the housing. Menards doesn’t have product reviews so I went online to see reviews and I found this to be common with this product.

Very disappointed in Menards at Columbus, Nebraska. Went to the store to buy a battery. $200 battery. Took my battery in his core charge. I had to have an in-store credit for my courtyard. I didn't buy my battery there. It wasn't a return. Very rude all the way up to customer service, even though I was at the checkout line, employees standing around doing nothing except for telling me what I had to do when they could just put it in a cart and take it up there themselves. Very poor customer service. I spent $20,000 there so right? I think I'll go out of town to Home Depot.

Although you save big money at Menards, the customer service in store is terrible! The girls at customer service always act like you're bothering them and often I have to travel around the store to find one employee to help, and when you find that employee, they say, "It’s not my department!" It’s a huge store. What the heck? Management really needs to study their employees. I worked in the Customer Service industry. All my life retired with that under my belt and Menards doesn’t have it going on.

Purchased a Richmond Water Heater from Menards, model# 6G40-36F3. These have a faulty gas control valve where the pilot light won't function properly. Rheem (the company who makes Richmond) and menards will both try to pass the responsibility to one another even though the product is well within warranty. This leaves the consumer stuck with no hot water and way too much stress and headache...buy your major appliances anywhere else. Save yourself the frustration.

Poor communication and misleading items on website. It said the store had the item in stock on 12/29/25 ordered it. Expected to pick up at store today order still says on order and you can only email the help center. I can’t cancel the order from my account which I would like to do so I can get the item I want elsewhere. Right now I’m out the money and have no item and it took 3 days for customer service to reply saying they’re looking into it and will get back to me with an update later. Not very reassuring. Today I had an appliance emergency and could really use the funds that are tied up on an order I have zero updates on. Used to shop here a lot, but I’ll merrily take my business elsewhere. Feels like a real “bait and switch”.

During Covid, this Menards store was having people arrested for not wearing masks. I was told to put on a mask or they would call the police. I said I would leave and was told to not come back if I didn't wear a mask. I told them I would never darken their door again.

Every time I order something online and don’t pick it up, I get a text that they cancelled my order. Only problem is that they don’t return the money unless you go inside the store and complain. They rip off millions each year this way.

I ordered smoke alarms from Menards online. As soon as they charged my card they cancelled the order saying the item is no longer in stock and they aren't going to be getting more. I've sent them an email asking for my refund and got a response saying they were going to give me back $11.08, when I was charged almost $70.00, and still have gotten no response from them. Also wasn't given the money they said they would refund. I'd go ANYWHERE ELSE to shop. ANYWHERE ELSE.

The store is awesome and literally has everything you could want. MY issue, the rebates/sales. They will give you a 100$ item for 30$ with a mail in rebate, but be careful, the rebate that I received came back in Menards bucks, NOT a refund. So they give you a rebate that you can then only use in their store.

1. We were told by an associate that the particular item we wanted was not in stock and to order it online. 2. Ordered it online. 3. Needed to return it and was told we were required to pay a restocking fee of $67. 4. Aaron, the so-called manager argued that it was 'their policy' despite the fact we were told to order it online because of their inventory. 5. We were penalized for following THEIR instructions to order the product online. Skip this sort of disrespect and misleading advice at Menard's. Check out Lowe's or online companies rather than using your hard-earned money for deception and thievery.

Prices are high. No one helps you find your building supplies or do they help load. They drive past me several times. I'm an old woman. Go to Home depot. They treat you better. I was in Terre Haute Indiana. Trash on every level.

Earlier today I purchased a Performax 500-Watt power converter which didn’t work. Two hours later I tried to return it without the receipt that the cashier never gave me. They expect you to know to collect a receipt after the cashier has already given you back your change by hand (I’m 53). They checked their cameras to verify that I purchased the item. They acknowledged that I rightfully purchased the item yet They Called police on me and made me leave with faulty item. Police made me so uncomfortable that I forgot the performax converter on top of my car and drove off. I was offered less than what I paid.

I sent in my rebates and made copies. The amount was $10.41. I got the rebate for $8.10. May sound trivial but what is the point of shopping at Menards for rebates but not get them all? I can go to Home depot or Lowe's and get better prices if I'm not getting the full rebates coming to me. I tried calling them but they push medical insurance and ADT things for elderly people for the first 5 min, then you have no choice to talk to anyone. I went to their website but that wasn't working either. Tried to put my info on the online form and it wouldn't take anything So discussed with Menards, It use to be a great place.

Beware of ordering something online from Menards particularly special order. I ordered a chimney cap, which was inferior in quality to say the least. The dimensions were not fully listed. The item was paper thin and did not represent what was advertised. They charge a 25% stocking fee plus shipping back. I lost one third of my money. They even told me that it doesn’t matter what’s wrong with it, you pay the 25% restocking fee plus shipping. Worst customer service ever. This is the only item I ever bought from them and I will never buy from them again. I lost $50 on this item.

Take your business to Home Depot or Lowe's. At least there you will actually get your 11% rebate. I've sent my receipts in twice, spent thousands with Menards. Been waiting a 1 1/2 yrs. I have yet to receive mine. At least with homedepot! You know you'll receive it in your email and you'll never have to waste a stamp or ink to print it out!

I would like to warn all the homeowners out there to be very cautious before trusting Menards. Their garage and shed kids are supposed to be DIY, but you will find out. They will deliver extremely subpar lumber that is gray and cracked. The price do not match up to code. When I went into the store, I did not know how to use their design computer for designing a garage. The gentleman working came over and helped me with my 24 x 36 garage. I was asking him about where garage doors go slope of roof, these type of questions, so he was clicking through the options to get to those things to answer my questions. Well one of the things he skipped over was picking a color upset garage, so we had everything lined up. I took the plans to the Inspector to get them approved to make sure I was allowed to build that type of structure on my property. The inspector approved it.

I bought $11,036 worth of maple cabinets from this Menards one year ago. Menards made one man, alone, deliver these large units. The cabinets, unsurprising, fell and broke off the truck. Not the delivery man's fault, one man cannot handle them. They were left with me anyway. I have been calling/emailing/texting with menards customer service on and off for 12 months, and Menards has not settled this. One unit was replaced. Menards has not paid for the repairs of the damage or replaced the other cabinets. They have not discounted for the gauges and scratches of the remaining cabinets. Beyond a delivery issue, this is a failure of product management, warranty fulfillment, and quality assurance. Spare yourself the time, money, and headache.

The inventory is ALWAYS wrong. You can never trust the inventory status on the website and if you call, the employees will lie to you and tell you that they have products in stock that they do not actually have. Menards' primary function is to maintain inventory so that people can GIVE THEM MONEY. I know Menards focuses on TAKE THE MONEY, but they first have to provide the customer with a product to purchase!