Menards Reviews

HORRIBLE experience, ordered a vanity on line, and it listed 167 in stock, cancelled the order the next morning prior to shipping due to needing a larger one at the advise of our contractor. Ordered the new one online. Could not speak with a human to cancel was instructed had to send an email, received an email back that stated there was a 25% ($168) restocking fee, even though it NEVER shipped!! Called and spoke to a manager Chelsea who was not very pleasant nor helpful. She said their system showed in transit and she had to make room for it so hence the $168 fee. I even sent her the email showing it was cancelled, her reply was "sorry but not what our system shows". Will NEVER shop at Menards again!!!. NOTE: 4 others were in line to pick up online purchases and NONE of them were aware of the online purchase restocking fee...BUYER BEWARE!

Menards sold me a damaged bathtub and replaced it with one that didn't appear damaged but discovered cracked after installed when wiped out wet and the fracture appeared. I have submitted documents to them twice and have heard nothing. It appears they don't care about customer service after the sale. They regularly have sold me damaged goods and items that simply don't work. I would recommend that anyone looking for quality materials not shop at Menards.

Very upset. We bought a criterion fridge less than a year ago and Menards did not back it up!! The compressor is out. It has been 5 days of back in forth with criterion trying to get a report man to replace it. No one wants to work on them because parts are hard to find!! I was asked to even after sending the receipt from the warranty place to take pictures of sounds it was making and photos of the inside a few times. As well as the model number not once but a few times. Today 5 days later no one has yet to replace or fix the unit!! I was told by someone at Menards named Jennifer to only expect 2 or 3 years out of that brand!!! That's ridiculous. I have also explained to Menards my issues and was hoping they could help but got nowhere!!

Recently went to Ft Dodge Menards for small piece of indoor/outdoor carpet for garage steps leading into utility room. Asked staff for a marine grade on sell at $0.55/ sq ft.! Roll was 6 foot long. I asked for a piece 3.5 ft (42 inches) x 6 ft. Staff prepared carpet using machine and cut carpet. Gave me ticket for 24 sq ft. 48" x (72")6ft. When enrolled at home it was 44" x 6ft. I was overcharged 2 sq ft for $1.10 and $1.65 over what I asked for. It isn't the money, it's wondering how often this happens every day throughout all their stores! Are they that incompetent?

Tired of the poor quality in the yard. Today it 4x4 cedar posts. You go in the store, get a ticket, drive to the back, they have 30 boards, 3 are good, the rest are cracked, damaged, or broken. Drive back around and return everything. Over an hour wasted. Do better, please!!!

Menards sold us a cracked American Standard toilet! We opened it and it was cracked! That’s so stupidly insane!

Very rude staffs and not very helpful!! Employees work front service very rude and kindness. Cash register not very friendly and are rude!!

I am trying to find a receipt for purchase a few years ago. Unable to get into website, says error message, freezes up to change password. Tried calling customer service, she was unhelpful and kept referring me to the website. Claimed they don't have a "real person" to talk to. Spent a lot of money at Menards and BEYOND frustrated!!! Make it better and easier to do business with.

Was in Menards store on Morse Rd in Columbus Ohio. Tried taking a water heater back that was under warranty. Manager said I couldn't return it for my customers. Because I didn't have a receipt. I call Rheem water heaters. They gave me the ok to return it and get a new one. But the Manager still wouldn't let me return it. I have to drive all 25 more minutes away to another Menards store. In Lewis Center Ohio. I had no problem returning the tank there. It's just horrible, I had to go to 2 different store to get the problem fixed.

I had a very disappointing experience with Menards. I was repeatedly told that I had read my order incorrectly and that I would be charged a restocking fee. This was simply not true. My order clearly stated that it was ready for pickup and even said to “hurry in.” Despite this, customer service continued to insist I was wrong. After unnecessary back-and-forth, they finally refunded my money. I ended up purchasing the same item from Lowe’s with no issues at all. Poor communication and an unwillingness to admit a mistake cost them a customer. I will not shop at Menards again.