Macy's Reviews

I was talked into purchasing additional merchandise in order to bring my balance up to $50 and receive a $10 Macy's money card. It was only valid to use from December 16 through December 18 and December 18 I noticed the card still in my wallet, try to make a purchase online and the card wouldn't work. I called waited for 35 minutes before someone answered. Was told I would receive a call back in one hour because they were updating their system. I did not receive a call back and I am currently on the phone again - have been on the phone for 55 minutes still on hold. I'm now being told that the card is invalid. I haven't used it, I have not made any purchases since my original purchase and I am being given the runaround.

I ordered this jacket in a size large on Dec 11, 2014 only to receive an email on Dec 12, 2014 from Borderfree stating that this item is not in stock! I live in Canada so for international orders Macy's uses Borderfree for their transaction! On Dec 11 & Dec 12 this item was showing on Macy's website as (in stock). Remember I placed my order on Dec 11, 2014... A girlfriend of mine who lives in Florida also ordered the exact jacket on Dec 12, 2014.... She received her jacket morning of Dec 15, 2015 yet I received a NOT IN STOCK confirmation Dec 12, 2014. When calling for Macy's to explain... They said that Borderfree never submitted the order! After contacting Borderfree they said they did send the order and the confirmation number they emailed me was given to them by Macy's...

After receiving two pairs of shoes, I decided to return them. By printing the returning labels provided by Macy's, I dropped the shoes (two pairs) to the UPS store. However, I did not receive any refund. I contacted Macy's four times. Each time they promised to credit me back the money which they did not. On my account with them, it shows that the items have been duly returned. And, the last time when I called and they promised me again. I said "please have my money back right away" and they said that I need to talk to some other guys in Macy's and asked me for holding. Then they hung up on me which was so impolite and unbearable.

Today, I had a couch delivered, purchased in-store at Macy's. Unfortunately, due to either the fabric or perhaps the warehouse, there was a strange odor to the couch that made me feel nauseous. Despite loving the look of it, I had to send it back as it was filling my apartment up with weird fumes. The delivery service was amazing. I was working with Oscar and Michael from Route #117. Their attitudes and personalities were outstanding, better than any delivery service I've ever used. Hard-working, friendly, and truly helpful gentlemen. I've purchased many pieces from Macy's and this is the first one I've had a problem with. Seeing how quickly the issue was resolved has restored my confidence in continuing to do business with them. I was really moved by how serious they took my complaint.

I ordered gifts for Christmas on Dec.1. It is now the 12th. Nothing received yet. Called the helpline 5 times to get answers. I have been told it was shipped. That's it's still processing. That it was to be sent out out on the 5th and to arrive on 10th. I asked to speak with a supervisor. And they wouldn't let me. I am upset that this store has somehow lost my order and won't do anything to resolve it.

Very bad and unprofessional workers, very bad every single worker in that store. Been waiting to talk to a human with a brain for over 50 minutes but no, it's hard to find one of those in Macy's.

Your credit card statement is generated literally the day you apply for their credit card. Typically, credit card companies allow you time to receive the card before generating a statement for it. This was not the case for Macy's. Then they apply late fees when you don't make a payment even when you haven't received the card yet.

I ordered some makeup online for store pick up at the Oak Brook store at 8:09 am, mostly so I could get the free gift and the website said it would be available to pick up in 4 hours. AT 12:05 I arrived and waited 5 minutes to get someone's attention, then another 10 for someone to come to the counter and then another 15 for the manager to figure out what was going on. I could have bought and paid for it in 5 minutes if I had gone directly to the Lancome counter. :-( Wasn't worth the free gift. Then, I finally received the email that my order was ready 9 hours later.

I spent approximately 1.5 hours shopping online. When I was finished, I had seven items in my cart. As I went to checkout, I was notified that in order to process my order, I had to keep removing items from my bag that were not available, until I was down to just two of my items. I can think of nothing more irritating than wasting 1.5 hours of shopping, putting items into my cart that indicate they are available, and then not being able to purchase most of them.

Macy's solicited my attention and business online. I spent a good bit of time selecting a gift AND WAS ASSURED IT WAS IN STOCK AT MY LOCAL STORE before I proceeded. I opened an account, went through the ordering process (not smooth by Internet standards), and was told I could pick up the product after 4 p.m. Then a text WITH NO EXPLANATION arrives saying Macy's cannot fulfill the order. OK, irritating, but the real problem is they make me call their automated line to find out what is happening and to get a refund. They should not try to sell online if they haven't the systems to do so. My advice, if you can avoid doing business with this company, then do so.

I went to pay my bill on-line November 1st and found that the balance was $999 more than the previous month. I have spent the past 5 weeks trying to resolve this with Macy's. I did not make those purchases and I did not have my card stolen or I did not lose it. I was treated rudely and sent to several departments until three days later I finally got the fraud department. They said they would investigate and send me a form to complete. I never received the form. Then they said they would email it to me. I never got it. They said the purchases were made online. I asked them where they were delivered and they said they couldn't tell me that. So I am suppose to pay for the purchases but, I cannot know where they were delivered.

I have been a Macy's cardholder for over 20 years and have shopped there at least six or seven times a year. The beginning of August I made an $80 purchase. I have always received my statements online without any problems. I expected a statement would be emailed to me and didn't really keep track of time. In October I received a letter from Macy's that my account would now go to collections unless a payment was made. The total was now over $200 with all the late fees and interest charges. This was the first time I was notified that a bill was due. I called customer service and they were very rude and said it was my fault that I didn't pay the bill and she didn't care how much I paid. I asked to speak with a manager and was on hold for over 40 minutes. The manager reversed the late fees but wouldn't reverse the interest charge. They couldn't tell me why an electronic statement was never emailed to me and again blamed it on me. The only thing I can think of is that when I made my purchase in August the cashier asked for my email address and must have typed it in wrong because I always have gotten statements in my email.

So today I received some of my shipments from Macys.com... One was an Air Popper which was going to be a gift, however, due to poor packaging the item is crushed so I have to return it. The other item was a Free People sweater I purchased at full price for myself. What I received was an obviously worn and returned sweater with pulls in it, which absolutely stinks of cheap perfume. GROSS!!!!! I literally had to seal the sweater in a ziplock freezer bag because of the odor. The item on the website was advertised as new. I also received a hat from them, that was crammed in a box which was way too small. I had to reshape the hat. Fortunately, I was able to do so and do not have to waste my time returning that. It was also sealed in plastic so I don't have to worry if it belong to somebody else before I received it.

I have called 5 times about this order, I am always told "I understand". The customer service is outsourced and is rude and limited. I received a lot of excuses and no resolve. I will be returning everything purchased from Macy's for Christmas gifts and purchasing them at Nordstrom's and Amazon.

If I could give a minus review I would. I spent over $20,000 on furniture this summer from Macys. On one of the multiple deliveries, they gouged my wall. They sent me a property damage claim form to sign, giving me a final settlement of $75 for the damage. I signed it on September 26 and sent back. One month later, no check. A phone call with a 30 minute wait revealed (according to the outsourced person) that the check was in the mail. I never received it. I have made 3 more calls (all with 30 minute waits) to be told "I'm sorry, the check will be sent". I have yet to receive anything. What a joke and sad. A great store like Macys has gone the way of many others, gladly taking your money, but offering ZERO FOR CUSTOMER SUPPORT. NEVER BUY FROM MACYS.

This dresser was $599 and after taxes and mandatory delivery fee approx. $750. The images say more than words ever will. We originally ordered this in September. The original delivery was scheduled 10-12 on a Saturday. The driver called at 10:15 and said 15 minutes until he arrived. I had to leave at 12 for an appointment so I thought that would work and did not attempt to reschedule. They only give you your window the evening before. 20 minutes passed, 45 minutes passed. I called him. He yelled at me. Totally irate with me that I was questioning the delivery time.

Macy's customer service is really bad. It's my first time here in the USA and purchasing stuff from Macy's. I made an order online and I cancel it. Then I called their representative to place another order for me but this time to express shipping. Their representative says that they already do it for me, but he mistakenly placed an order for standard shipping (while my card already gets charged). So he did placed it again and this time to express. He said he already cancelled the standard shipping order (which was his mistake), and he said Macy's will only charged me once which is for the express shipping order. However, this morning I called in again, and another representative said that two of my orders (standard and express) are both already in progress and they have successfully charged my account. And I can see I really got charged twice too.

I have received the worst customer experience I believe I have ever had while trying to purchase items at this store where it took over an hour to purchase six items. While the sales clerks themselves were perfectly delightful, I had the unfortunate experience of having to speak with Elena, the store manager on shift. I had completed the Doorbuster deal code game where I received a $10 off code in a text message which included two numbers. In the email I received, I was told I could present these numbers at check-out to receive my discount. The first two people I attempted to complete my transaction with had no idea what the code was (which meant Elena didn't think to educate her staff on the promotion occurring this evening).

The product at the ad doesn't exist and the manager told me, "sorry, your problem."

I have shopped at Macy's for years and the service has always above most stores. The people working at the store are what makes the shopping so easy. Macy's would not be where they are without the fine people they hire. Why would they show such lack of concern for these wonderful employee and their families and have them work on Thanksgiving? Anyway you cut it, they must leave their home and family on Thanksgiving and travel to work. You are treating your people no better than Walmart. I don't know whose idea this was. However, I wonder if they are leaving their family to work on Thanksgiving. It is so sad, that your bottom is more important than your people who work for you. I for one will not be going out shopping on Thanksgiving, and there is nothing you would have on sale that would be that important for me to leave my family for, or to drag anyone out of my home just to shop for that special deal.

I have been a Macy's customer and credit card holder for over 20 years. I have had some health issues the past 4 years and have not done much shopping. I went to Macy's today and tried to charge $150 dollars and was turned down. The saleslady was instructed to call the credit department and when she did the man with an accent said my credit limit was reduced to $100.00 due to lack of use. Merry Christmas to them I will not go back.

I placed my order Nov 8th, got a shipping confirmation on Nov 10th. Everything seemed like it was going as promised, then all of sudden on Nov 14th I get an email stating that I have returned the merchandise and they are crediting my account. I called up Macy's and asked how can I return the items when I never received them. The agent was clueless saying that I did return the items. At that point I got transferred to another agent and it took half hour for them to figure out that there was a system error at Macy's and they had to redo the order. I had lost my patience and just asked them to cancel the order and credit my credit card. On Nov 19th I receive a Macy's gift card for the same amount and to my surprise I see they never credited me the amount. So I call them up and the agent said the computer decided to issue a gift card instead of a credit, and that if I wanted a credit I will have to wait another 10 business days. This is a big scam, first take the order then don't deliver and issue a gift card. Using customers' money for free, it will probably be a month by the time I get my refund. I don't know how many customer they must have scammed by now, this call for a Class Action Suit against them!

I purchased a couple things from Macy's totaling $68. I made a payment immediately of $30 leaving a balance of $38. Well, I normally pay everything off right away and have excellent credit with no late payments, but this was a hard couple of months with a lot of traveling. Long story short is, I've been signed up for electronic statements and they never sent any kind of electronic statement or reminder.

My wife and I went into our local Macy's store to shop on Sunday, November 16th. We were looking for new bedding and a new mattress set. We tried to make a purchase and were told that my Macy's account was frozen and we were unable to make the purchase. The following Monday, I called the customer service department and was transferred to credit department. I was told that my account was frozen and my limit reduced (from $1000 to $100) because of an unpaid fee of LESS THAN two dollars that was outstanding since July. Here's why this was shocking:

I ordered a king size headboard on 10/15/14. My order was due to be delivered initially on 10/18/14. I received a phone call the day prior to my expected delivery and I was informed that the item was damaged in the warehouse being prepared for delivery and my order would take up to four weeks for delivery. My second delivery date was scheduled 10/30/14. On 10/29/14 I received another phone call stating that yet again my item was damaged and I would have to wait for a new item. On that day I cancelled my purchase and although I was told before I placed my order that I would not be charged until the order was delivered, they charged my bank account $291.40 for an item that was never delivered to me. It is 11/14/14. I have spoken to numerous staff and supervisors and a full refund is expected to hit my bank account t by 11/25/14... bad business. Hopefully I will get my refund. This remains to be seen!

I had a very bad experience with Macy's credit card. I had the card since 2012 and I have used it occasionally. Each time I used the Macy's credit card I paid it IMMEDIATELY at the store. I was never late on a payment, and I never made a payment that was less than the full amount owed. The last time I used my credit card I did not pay immediately because I was not sure if I was going to keep all the items I had purchased. My thought was to go home and try on the clothes and once I was sure about what I was going to keep and what I was going to return, I would make the payment. Unfortunately, I forgot and a month passed. I NEVER received the first bill. I received a bill two months later, saying that I was already a month late.

It said the store had 5 & spoke to an associate who said 3. I get to store & have none. Dept Mgr said on way from warehouse. I know where located and like 20 miles away. This is Mon the 3rd. He said give a day, call back. So Tues he says, Order online for overnight." I get email early on the 6th saying arriving today. Get to store 5pm, no delivery, FedEx no info. Call the 1800. Macy guy says on way, give an hr. I called store at 830, still no pkg. I call the 1800 back and now they say the 7th. "NO NO NO, I paid for overnight. You sent email and about 5 say an hr." Now gotta wait who knows how much longer. I expect a deep discount, maybe a gift card for all this trouble.

I was trying to place an order four times on line and after filling all personal and payment information requested for some reason the system deleted all the items on my bag and I couldn't finish. I called this morning at 12:00 pm to talk to a customer service representative. She found previous purchase with my email address and also she told to fill the order again that she will call me back between 12:30 and 12:40 pm. I was waiting until now and nobody call me back. It is 1:36pm eastern time. I am feeling really frustrated and upset with the way that your customer service representative handled my help request. I can't believe that a prestigious store like Macy's have problems with the website that I couldn't place my order and the customer service department is inefficient. I needed these items but with this experience I'll never try again to shop with Macy's.

Why is it I give Macy's lots of business through the years but am largely ignored? Ads I see show men older than 40, but no women? The girls are basically 15-25 years old? Then, there are the garments they try to pitch, all made in the orient, China of course. It's not working for me. I'll be heading for the boutiques, instead.

I was shopping in Macy's and have been a customer for years but this experience at this location in Lewisville, TX just ruined this location for me! I was shopping the clearance racks - I had a few items in my hand - I was by the brand INC - which I love.. .I found a few pieces but I wasn't ready to try on yet... The saleswoman asked to get me a room and I said no not yet. I would rather go to the larger dressing room where it was more private - I did not want to be bothered with salespeople. She was helping someone already in the dressing room and was making a fuss over there.

On 11/02/2014 I visited Macy's in memorial mall (686) Houston TX. I spent around one hour, no one help me except one person. His name **, he was so awesome and very helpful, he try to give the best product with the best deal. I'm very happy and appreciated him, he's good sale person, he has experience and active. I love Macy's for that reason.

I purchased a beautiful cal king bed from Macy's online. I've been eyeing this bed for over a year now and I finally decided to buy it.. It took a long time for delivery but I was ok with it because I wanted the bed for so long.. day of delivery there were two delivery guys that brought in my bed and as they were about to set it up, they open the box and there were slats for a full size bed.. I ordered a cal king.. The bed was the right size, it was the slats that were incorrect size.. So the delivery guy calls his waste house to explain the situation.. He hands me the phone and they tell me “we will order the slats for you but it will take 4 weeks for delivery”.. Unacceptable.. Customer service couldn't help me get them any sooner, no one seemed to care.. All they did was take off the delivery charge.. Woopy do! Very poor service for a 5 star delivery service which Macy's says they have.. Not even close..

I literally have NEVER had such a miserable experience as I have had since we were STUPID enough to spend $12,000+ in furniture in the past few months. (Not to mention we just got married - we registered with Macy's and bought all of our household items there - so that amount is actually north of $20,000). First we were lied to about what was in stock vs what wasn't by our sales person (her name is Joan - she's in the Clearwater furniture store) and since we had just moved to a new house without a lot of furniture that was a slight problem. I had to follow up with them numerous times only to find out that furniture we were waiting for (that we had been told we could get within a week or two after buying it) was sitting in the warehouse - but they were waiting for other out of stock items to arrive before they shipped it to us. (Clearly to avoid the extra shipping charges.) We were delivered the chairs for our dining room table WEEKS before the actual table and corresponding bench arrived - and when the table was actually delivered it was - I kid you not - BROKEN IN HALF.

The WORST Macy's ever located in Neshaminy Mall!!! There is rude and unprofessional employees! I really suggest to avoid this place!!!

I will try to be as fair as possible. I use to love Macy's and I have been a customer for almost 15 years and never had a late payment. One late payment because of my Father's passing and they reported it to the credit bureau. I have sent emails to the CEO to no avail. I got a cold letter: "Valid charge, it is staying for 7 years on your credit." I will never shop at Macy's anymore! They do not know what customer loyalty is and has definitely no empathy for any life event. They have ruined my perfect credit that I have spent years building up.

Are you Chinese? Does your name look Chinese in any way? If so good luck ordering from Macy’s (or Bloomingdale's). Just ask the growing long list of Chinese customers who can never place an order from Macy's or Bloomingdale's. Has this happened to people of other races? Maybe. Not on the scale it has happened to Chinese people. I try not to be bias, but the story below has happened to almost every Chinese person I spoke with (most even have a Macy’s or Bloomingdale's card). Thankfully we have a white friend that can order all day long. Thank you friend, for being white. We never have had this problem at Nordstrom, or Saks, or even other low end retailers like Wal-Mart or Chuck-E-Cheese.

I recently open a Macy's credit card due to a sales person recommendation in late Aug 2014 and didn't receive my card card nor any statement by mid September, so I called them from store's phone and the representative didn't have any explanation that why I haven't received my card or statement yet then. I received my first statement in early October! With late fee of $25 and interest of $4.99!! When I called the number on the statement instead of greetings from the representative she said, "The purpose of this call is to collect debt....!!" It took me couple of calls and dealing with rude, uncourteous customer service till they got my mailing address corrected and get the unreasonable charges credited! Their attitude is too offensive that it seems they are expecting calls with complaints about fees and made me to believe that Macy's purposely delays statements to have reasons to charge fees! The consumer protection MUST investigate them.

I live in Canada, about a 30 minute drive from the border of Washington State. In late June, I went to a conference in Seattle. It was unexpectedly cool there and because the hotel was half a block from Macy's, I dropped in and bought a package of five pairs of socks for approximately $17.00. Foolishly, I used my Macy's credit card (only for the second time, ever and definitely the last). In late July, I got a statement from Macy's with the correct amount billed. As I was about to leave for Toronto, I decided to write a cheque and mail my payment from there. (Their home address is Mason, OH, a long way from where I live in B.C.)

My husband and I drove to Kansas City (10/2/14) to find a Macy's (and a Nordstrom and a Dillard's). We rolled our eyes at each other in Macy's, as it's typically so difficult to find a clerk for help. I wanted a bread pan and couldn't find one, couldn't find any help, so gave up. But, unfortunately, my husband found a sweatshirt while I was in the homemaking department. We rounded up a clerk who checked us out while joking around with another clerk. He didn't greet us or thank us for our order. He simply rang up the sweatshirt and stuck it into a bag and handed it to my husband, all the while teasing his coworker about some returned item. Hours later, we discovered that he hadn't taken off the hard tag -- that security thing that has ink in it. Second time that's happened to us at Macy's. But who would even imagine one of those on a $40 sweatshirt? Now we are supposed to travel back to Kansas City to get someone to take this tag off (we've tried local stores and their systems don't match the Macy's detagger). We are so done with the sloppy service at Macy's.

I am living abroad for a period of time for my husband's work. I ordered some items online from Macy's on Sept. 27, 2014. I ordered the items to be shipped to a third-party shipper with whom I have a contract because they have excellent package delivery rates. Immediately, I received an email from Macy's, stating my order was cancelled and to call customer service. I called customer service (paying the international fee and getting stuck on hold forever - I will pass over the non-pertinent details of the initial representative's ineptitude). Having been granted the pleasure of finally speaking to a manager, one "Chuck," I was informed that Macy's would not permit me to send my order to this reshipper's address because their system had the address flagged as a potential "reseller".

Terrible experience buying an e-gift card online for my sister for her birthday! TERRIBLE CUSTOMER SERVICE!!! I paid with my debit card, received a confirmation that she would receive the gift card via email within 24 hours. One week later, I write her to see if she received it and she did not!! I called Macy's to see why and they first said the order was cancelled. When I explained to them I did not and would not cancel the order, they transferred me to another department who said they cancelled it because they could not contact my bank to see if this was a fraudulent charge or not, but failed to contact me to let me know!!! While I was on the phone w/ them, they were able to contact my bank and "re-issue the order", so it's apparent to me they didn't try very hard to contact my bank in the first place. Will never do business there again, have NEVER experienced a problem like this when buying gift cards from other retailers!

I've been a Macy's card holder for seven years, three years I worked for Macy's as well during the holiday season. Due to a Retinal Disease, which I was diagnosed at age 16, I was unable to work and two years ago was put on Permanent Disability. My income went from six figures to $22,000, a substantial loss of income caused serious financial hardship for me, especially as a single mother of two girls. Macy's has always been my first choice in department stores for years, even prior to having a credit card issued from Macy's Financial. My credit history has never been derogatory in regards to my Macy's account. Payments on my account are not only kept current each month, but have been paid above and beyond the balance in full each month. I've specifically paid more money each month, several months per year, over the last seven years, to ensure there would be available credit when needed.

Today at 1:09 PM: In August, I ordered 6 suits for my groomsmen for my wedding that was to take place in few weeks. Macy's had the best style and prices for suits, so I did not hesitate to order. After being given a delivery date 2 weeks out, I received an email from them saying that my order has been delayed and a new shipping date is in effect, another week out. When the new shipping date approached, I received another email stating that my suits are in back order. I called and talked to a customer service rep, and was made to choose another style, as my previous order was "indefinitely in back order". The customer service rep was kind, and helpful in honoring my original purchase price and waiving the cost for an express next day shipping. I waited and nothing showed up in about 3 days, so I called again to find out about the status.

I tried to return Mac makeup, purchased at the Water Tower, in Chicago. Without the receipt, she would not credit my account. When I ASKED FOR THE MAKEUP TO BE RETURNED TO ME, she said she was unable to do this. I shop everywhere; this is the worst customer service ever.

Just received a card from Macy's. Talked into it when buying a suit. Got card in mail but no statement and had no clue when bill due. Called today Saturday, at 8:30am by someone in India who could barely speak language and was rude to now pay $75. Asked what was due org. $25 so asked why am I paying $75. Because of late fee. Mind you, apparently the payment was due on the 7th. I said, "You want a payment you drop the late fee." Well that took another 25min. First it was no, then we cannot do that (a lie), then $13, then let me check, music and OK if you make a payment. And wasting over 30min of my time, Say am. I did not want the darn card, and it will be PAID off next month and closed. Honestly I am not going to deal with these US companies who continue to hire offshore labor. So Macy's you can take your card and put it in a very dark place anatomically.

Macy's claims because of outside credit they reduce my credit limit. I have been a loyal customer over 10 years and this how you treat your customers. Once I pay off this card they can close this account. I will never shop here again.

I overpaid my account in 2013 by $186. They sent me a refund check in June of 2013 and I tucked it away to cash later. In the interim, I was severely ill and my focus was on getting well. When I looked for the check much later that year I could not find it and therefore, I thought I had lost it. Rumbling through papers this year 2014, I found the check. It did not have an expiration date on it, so I called Macy's customer service dept, to see if I could still cash the check or will they need to reissue me a new one. They told me to take it to my bank and if they won't cash it, call them back and they will reissue me a new one. I took it to my bank and they said, although the check is still good, their system would reject it because of the date.

I was ordering online through Macy's website and Macy's card declined - I have 800 limit and this was 200 order. Contacted customer svs and was transferred to credit dept. Where Cynthia (nasty) rep advised me I ignored a 2 payment for 2 months so they reduced my limit. I advised Cynthia to check her records as I paid off account in full in June after speaking directly to Macy's and getting amt to payoff account. I have been with them for 20 yrs and for some made up fee they reduce my limit and possibly ruin my good credit.

I was shopping 8/31/14 Macy's South Plainfield, NJ. There was a customer trying to return something he clearly wore and washed. After giving the sales clerk a very hard time she called the manager. To my surprise she took the item back. I cannot say what nationality he was but it's awful how everyone gives in to them, give them everything. I am so sick of this behavior when I wanted to return an item nothing was done for me no meant no!!! Never shop there again.

I ordered a queen comforter set, some pillows, a drapery panel set and valances. Emailed that could not send valances - not in stock - then shipped other items. Billed for all of them - only delivered pillows. Contacted them - asked them to reship and refund me for the single valance they billed me for that I never received and had ordered the number I need elsewhere. Tell me they will reship comforter and drapery panels. Get email from Borderfree that they are shipping to me. Click on link and there are 2 separate valances coming. Order filled 30 minutes apart. No comforter or drapery panel mentioned and oh yes they are billing me for the valances. Already paid for one I did not get. Now sending me and charging me for 2 more I do not want. Meanwhile they have over $500.00 of my money. Where am I going to put all these valances? Will have to refuse delivery of something I do not want. How can they get everything so wrong after their email of "We are sorry you did not receive your comforter and drapery panels, we will reship them"? No mention of a valance. What is wrong with them?

I ordered gift card Aug 5, 2014 online for an occasion on Aug 23, waited for about 16 days no gift card received. I called customers service, spoke with 5 different rep. I was getting frustrated and asked the 5th rep to transfer me to his supervisor after the 4th rep hanged up the phone on my ears, he stated "what is the problem, let me see what I can do". I explained the problem and he said to hold on "let me speak with my supervisor first".........he came back on the phone after 5mins and said "the order was just processed 8/22 and it will take 7-10 business days to receive". I was very upset at this time and I ask him to transfer me to his supervisor, he replied me and said, "let me see if I can get the supervisor for you". He transferred me to a non existing #. At this time have posted a big sign on my front door for UPS to return package back to sender.

My recent experience shopping online with Macy's and dealing with their credit department has been the utmost inconveniencing, time-consuming, and problematic situation I have ever had to deal with. I don't know how macys.com treats 3rd party credit card users, but you would think having a Macy's credit card would be a convenience. Wrong!

I had a very troubling experience with an online purchase recently. I purchased a Casio G-Shock for $300. After inspecting the watch I noticed something not working correct. I took the watch to a physical store to exchange for another one. It was not in stock so it was reordered for a second home delivery. Once I received the second watch I immediately realized this second shipment included additional paperwork from Casio and the watch had much better factory direct packaging and wrapping.

Macy's Online is a place that NO one should ever shop from. I've been a good Macy's credit card customer and on 5 occasions, they have canceled orders multiple times because they say my billing address is not a residential address (it certainly is, LOOK it up), that my billing phone did not match my order (it did because it is listed in my profile), and that they would send a gift card to my daughter and they did not.

We went to Macy's store in Alexandria for shopping. We have gone through the store, picked up some items, we saw the cashier busy, we went to the backside. We saw two employees there. One of them, Henry **, approached us for any assistance. We picked up 2 more items & went to the register. The lady on the register Mukta ** gave us a smile & started ringing. Both these employees were very friendly, courteous, helpful. Thanks.

Each month I need to spend 1 hr to call or chat online because the balance is wrong. And the customer service never can solve the problem. And was reported to ruin my credit because of Macy's error. Called them many times. Finally found the supervisor - was told can be removed but take 60-90 days. I was so angry. The worst credit card in the world.

My wedding registry items were purchased and shipped directly to my home address without giving an option to have the buyers (guests) ship the purchase to their own address. Once I received their packages, I wasn't able to figure out who they were from. I had to find out from my 40 guests that were coming to my shower, or I had to open the gifts myself in order to figure out who purchased them, then either ship them back to their own address or drop them off myself so that they could bring them to my bridal shower.

I shopped at Macy's on May 17, 2014. Purchased several clothing items, at which time, the sales associate said my Macy's card hadn't been used in such a long time it had closed so offered to open a new account for me. I agreed. I charged all the clothes onto my new account. Then went and bought makeup and skincare. Also charged it on the new account. Sales person encouraged me to buy everything that day because of the "discount" I would get for opening a new account. I spent $358.51. On June 1, I returned all the makeup and skincare, as it did not agree with my skin type. I got a receipt for the full credit of $358.51. Then received a statement for period ending June 18, 2014 showing they only credited my account $304.73.... leaving a balance of $53.78.

Every time I have *any* interaction with Macy's online, there is a time-consuming series of absurd screw-ups. Orders are lost, cancelled, misfilled, unclearly or deceptively presented by Macy's; then it takes hours by phone to sort out the simplest of these problems CAUSED BY MACY'S. It is as if I WORK for Macy's! The reps themselves are typically very pleasant, or at least not rude, but they are clearly laboring under a massively dysfunctional system that cannot survive in the present market environment.

I never received my June statement from Macy's and when I called, they credited my interest charge and the Fees charge on my past due July statement. They were very helpful and considerate. Thank you, Macy's!

I bought some rather expensive boots on the website, and then about a week later they went on sale for about twenty dollars less. I emailed and asked if I could get the sale price and they said yes and credited my account back the difference. I have always been able to get their customer service department to email within the next day or so. Compared to some other department stores, they do a good job in my opinion.

If you call the customer service number listed on the website you will speak to a rude person with a I don't care attitude... I called 8 times finally spoke with a supervisor that gave me the number to The Executive Customer Service 513-573-2313. I spoke with Margery and she resolved the issue. You can also speak with Tony at The Executive Customer Service 1-877-887-8781. I just wanted to share so someone will not have to experience the ordeal I went through.

I ordered a sectional sofa over the phone and spent over 4 hours on the phone just trying to make sure I purchased the correct one (what side would be longer). No one knew what they were talking about and every rep I talked to encouraged me to change my order, which I did twice. This was infuriating but was finally resolved and customer service was very accommodating. The day my couch was scheduled to be delivered, the delivery man told me it would not fit in the elevator, cancelled the delivery, and left without ever removing it from his truck. He wouldn't even wait while I called customer service (who told me they do in fact go upstairs). They couldn't get the guy to come back because he wouldn't answer his phone and basically said there was nothing that can be done for 48 hrs. I am now without any furniture. This whole process has been a nightmare. I will NEVER buy furniture from here again and discourage anyone else from doing so. I was trying to save money by shopping here but realized the extra money elsewhere would have saved me a lot of stress and wasted time.

I have had the worst experience with Macy's card services. If I could give a negative rating I would. I do not even know where to start. I have had a handful of bad experiences with Macy's card services and with each experience it ceases to amaze me how this company has loyal shoppers. I will never be shopping at Macy's again. Applying for the Macy's card was the worst decision of all my financial decisions. I have never had any problems with any of my other lines of credit (6).

I had a job interview at Macy's in Wilkes Barre. The lady who interviewed me told me after the interview was over that she is still interviewing and I will hear back from her in about two or three weeks. I gave her a month and I called her in the middle of June. She told me that she's still interviewing applicants and she's going to be getting back to me within a few days. Still no call! So I called her last Thursday and she promised that she'd get back to me within a couple days. I called today and spoke to two people. One said that she'd be in this afternoon, the other one told me that she's on vacation. I'm really disappointed in her for jerking me around!

I received a bill in June 2014 from Macy's saying I was late paying my bill and that I owed interest and fees. I was I went through all of my bills and the last bill I received was in November of 2013 and it was paid in full. So I called Macy's Customer Service, and the first the rep does is announce that they will attempt collections and that my bill is overdue. I told her that yes that is why I was calling but I had some issues to dispute first. Then when I try to explain what I have experienced on my end, the customer service representative (CSR) tries to interrupt me and keeps talking over me. I explained that I hadn't received a bill and I was disputing any interest and fees on the account because of it. Then they told me I had signed up for check free, I assured them I had not.

Macy's was able to redeem themselves by going above and beyond for my best friend. They found a similar, but even more beautiful gown for her that they were able to alter quickly in time for her wedding. They also refunded the price of the bad alteration and didn't make her pay any more additional money. Nobody has the right to ruin a bride's wedding day, I'm very happy that Macy's feels the same way.

I applied for a card at Christmas in order to receive an additional discount. I used the card once and paid it off when I received the bill. It's now June and they are still hounding me. It seems they applied my payment to the wrong account. When I received calls from their credit department, I contacted them and they said they were sorry for applying the payment to the wrong account. They promised to resolve everything immediately. Fast forward several months and I am getting more calls. I call them and they tell me I owe $89.

I requested that the gift be sent to a specific address. My request was ignored and automatically went to the address that was in their system. Highly frustrating since this was a surprise gift for a shower and not even for the wedding. In addition, Macy's put a hold of the entire amount of the order ($176), and then placed a charge for $145 the next day which was part 1 of 2 going out. The remaining $30 will be again charged when part 2 goes out. The pre-authorized hold of $176 will be removed in 5 days. This is outrageous. My account will have $352 on hold to pay for an order of $176. In my opinion, this is fraudulent practice. I did not see any notice on their website alerting me to this practice, nor that the gift would automatically ship to the address on file. The customer service representative I spoke with indicated she receives this complaint frequently so I assume I am not alone in my frustration.

"debt". The questioning went from friendly to hostile when they stated they had cameras all over the store and knew everything I had ever done there, and I had better "think before you speak because there are all kinds of ways to steal from a company" etc.

Let me start by saying due to my experience yesterday I plan to never shop at Macy's online again. I will be posting my experience to various sites. I talked with a total of 6 or 7 people yesterday for over 3 hours only to be hung up on multiple times and put on hold for separate 45 minute spans. I initially called customer service to ask if I could change the size of some items I'd ordered that morning. I specifically asked the rep whom I spoke with would my card be charged again and she insisted that it wouldn't. Of course that wasn't the case at all and Macy's tries to process the almost $200 order again because of the changes and the charge was declined by my bank. The rep and I ended up calling my bank but eventually the bank rep hung up because the rep from Macy's kept arguing and yelling at me.

I've been a Macy's credit card holder and customer (formally Marshall Fields) for years now. I bought a $15 cosmetic item and while Macy's sent me a bill, I don't remember seeing anything charged. In hindsight, it was so nominal, it was an oversight on my part. They began stalking me with collection service phone calls 2-3 times daily and filed negative credit reports and then refused to pull them when I paid the bill after being notified. I guess my $15 mistake was worth it to them. So I cancelled my card. I've paid my bill on time for years. Last fall I had an $82 credit balance on that same card. I never stalked them. I assumed I would eventually buy something. What is wrong with this company? They spent more on collections than the $15 charge was worth. Now? They lost a customer. Good riddance.

A usually very disappointing experience. I placed an order ** two weeks ago when your site assured guaranteed delivery before the 11th of April for Mother's Day. I was visiting the US and my flight was on Monday, the 12th, and therefore the Mother's Day guarantee by 11th worked perfectly for me. Before I placed the order, I called Macy's to confirm that it will be delivered by that date and they assured me. The same product was available on Amazon.com for a better price and had free 2 day shipping but since I have been a Macy's customer for so long, I had trust in you and insisted to order it from Macy's.

I have sent no less than nine emails over the last month to Macy's about a $17.45 return postage amount that I was told would be credited to my account. Macy's Customer Service has responded but with no real solution. First, they told me the amount would be credited. Then said it couldn't be but I would be issued a gift card. I wrote after several weeks that the card had not arrived to be told they would cancel and ask the warehouse to issue another. Then I got the original card in the mail the same day and I got their response. They told me I could use the original since the warehouse had not shipped the replacement. Then I tried to use the card and of course it wouldn't work. They told me to call customer service. The situation is I live outside the U.S. The damaged merchandise received cost $22. I told them I would send them a photo of the item received and return it to Macy's when I would be back in the country but it would be several months. I felt it would be more expedient for them just to credit the item because the postage to return would cost nearly as much. To date, there is no resolution. The amount of postage and time spent to have people respond without resolution is costing more money than the item is worth. So angry - even though relatively small amount their practice is ridiculous!

I had a small balance on my credit account and they claim they emailed me three emails stating balance overdue. They then sent the Credit bureaus that I was in default. When I brought it to their attention, they claim they have a proprietary software which tells them when someone opens their emails. They can't prove it to me because they claim it would divulge this software and would not remove the claim from my Credit report even though I paid in full including penalties!

I had a really bad online shopping experience with Macy's. I ordered a Michael Kors dress online on March 22, 2014. It says in stock and ship within 2 days. On March 28, I emailed the customer service to check why my order hasn't ship. A customer service representative replied and said my order will ship within 2 days. On April 05, 2014, I contacted the customer service again; ask them why my order hasn't ship. The customer representative said my order will be delivered soon by Borderfree. On April 09, 2014, I contacted customer service; ask them why my order has not been shipped. They replied, "Since your order didn't ship out from Borderfree, please respond to this email if you would like the item to be reshipped or for the item to be credited."

We bought a stearns and foster mattress at about 3 months. I had hip surgery. After the hip surgery I had to sleep on my back for 3 weeks. When sleeping on my back I didn't move, this created a pocket where I laid. When I was able to lay on my side It would bother my hip to lay in this pocket. I could lay on the floor on my side and would be fine. So anyhow I moved into the spare bedroom and slept there for the next 8 months. I thought that when the hip healed I would be able to use it. Finally the wife and I decide decided we were going to have to get a new mattress. We went out shopping and made a deposit on one. At the last minute I canceled it and contacted Macy's in Boise Idaho. My wife said I was wasting my time. But the department manager was wonderful she helped me through it and not only was I able to pick out a new mattress (I had to pay the Difference as we picked a more expensive model) but gave us $200 Macy's money because it took so long. Could not be happier.

I shopped for Fiesta ware in the home store and found the salesman to be extremely polite & helpful. He suggested that I do a "presale" which saves me 25% or about $250!

I tried to call the Macy's near my home and no one answered the phone in multiple departments. I also called their "operators" and they would just transfer my call to invalid extensions. I couldn't believe it. Out Approximately 15 attempts later, I left a voicemail with their "customer service" department. I also sent an email to their “customer service” department as well. To date, I have not heard a word. Interesting thing is that I merely had a simple question to ask since I could not find my answer on their "website". I have been a cardholder with them for years and will be cancelling my account due to their lack of respect for their customers' concerns. I think it's a disgrace. There are plenty of other retailers out there in which I will patronize.

On March 30, I placed a order off my sister's wedding registry for $222. I filled out my address for shipping. They sent it to my sister's home by accident. They did not tell me an item was on back order at checkout. Instead they emailed my sister and not me, that I was the one that ordered the item and it was on back order. They received payment for $185 for the products that shipped. 5 days later, they charged my account again for $222 (by accident)...resulting in overdrawing my account. I called to resolve all these issues and the reps on the phone were very rude, very dismissive and blaming me and my bank for everything. I have come to find out they have shipped other guests' orders to my sister by accident.

I saw a similar review somewhere here - nonetheless: I tried placing an order for a sale item with my US credit card with my friends' PO BOX as a shipping address, while being outside of the US. The order got cancelled three times (I tried replacing it - with my credit card, with my friend's credit card, same stuff). When I called Consumer Protection department, I was first told this is a fraud case and I would not be able to place orders on my account anymore. I asked for a supervisor and he explained that the system is blocking the combination of billing and shipping address and that somebody would have to review this case which takes for up to 3-4 days. Obviously the sales is over at this time, and item might even be sold out and the worst thing - a store is dictating me where to ship my purchase. That is nonsense.

I had a very frustrating and unsatisfactory experience with the Macy's credit card customer service. I waited a month just to be calm and have the correct perspective and then I composed a letter to the CEO of Macy's. If you write about your bad experience with calm and constructive criticism, it will always give the company or person the chance to correct, apologize and address your issues. THAT is exactly how Macy's handled my letter. I was contacted by phone, a woman spoke to me with respect and appreciation and was grateful to have the information to correct the area that needed improvement. What more could a customer want? I can shop wherever I want but after the attention paid to my concern, I will continue to enjoy shopping Macy's!

I bought two mattresses and they give me the day of delivery and 2 hours window from 2:30 to 4:30 pm, it was really hard for me to attend this window but I decided to lose work hours to do it. During the "window" hours passed and no sign of delivery, call twice Macy's and they gave me two different times which I asked for security on these hours and nothing. At 4:30 pm the end of the window time, just then the delivery driver called me to say that he was running late and if I can wait more time. Unacceptable!!

The dress was/is VERY, VERY FILTHY. Tears, Stains, Wrinkles, the ribbon torn at the very bottom, torn by the top of the hook and zipper, the tag is ripped. I will never know who packed this dress. CLEARLY they KNEW this dress was a return. This dress is not new. I called customer service and could not understand the customer service rep and had to call back just to get the correct information. I was first told I could not get the dress for the price I paid since it was on sale.

I have tried numerous times to place an order online outside of USA with help of Macy’s customer online service, but with US credit card and US shipping address. The order was placed successfully all 10 times or more only to have the customer protection department cancel it with explanation that the information given did not match my credit card. I called my credit card to inquire about the issues, but they had no trace of Macy’s even calling or trying to verify the information with them. When I called the customer protection department each time the order was cancelled, they told me the same excuse each time. The information given is not matching their record and they can't do anything.

I returned merchandise and close the account as well. The reason was because I kept sending my payments on time. Still their billing department kept calling me why I have not sent the payment. The checks from the payment had cleared but they did not receive it on time. I made several call to customer service but every time was the same answer "We will take care of your issue." So far I am still waiting for my refund but it looks like I will never get it. Basically Macy's stole my money, even though I returned the merchandise. The only response I have gotten is that they close my account. I do not recommend anybody Macy's because my experience has been negative. Macy's customer service is very poor.

We purchased a winter coat at the end of December 2011, after Christmas, in their Christmas Sale, from Macy's. Original price for around/over $2000, and we purchased it for $700. Winter was almost 2-3 months after that, January, February and some of March. In 2012 Winter was very mild. However, after the 2 month, the coat got worn off, the sleeves and the button loops got old and worn off within those 2-3 months. Then because the one we bought was the last in that size, we thought it was better to wait till next year for the new ones come out. We also had to leave the country at that time, couldn't deal with it.

I am 77 years old and need a recliner to use daily as I have severe arthritis and literally have to have a recliner to live, as I cannot use a bed because of the pain. I have been trying to get a recliner since middle of December but their delivery system is so antiquated you cannot get what you ordered for months, and besides there have been problems with the two chairs I have received and it takes months to make exchanges. They only come out once a month according to customer service. The last recliner will not recline unless you are a strong male with muscles as there is something wrong with the mechanism that reclines. There is much more to this story, but they are the most non-tech company in this modern age. This chair threw my back out and I cannot use it and desperately need a replacement chair that works. Please someone I need help in this matter.

This was my first ever order I've placed on Macys.com. I wanted to check the order status. It says to enter the 9-digit order number near the top of the confirmation email I received. The ONLY order number (and ONLY number) on there is 10-digits long!! I tried this one anyway. It didn't work. Then I replied to that confirmation email by asking if there was a trick to locating the 9-digit number. The automated reply says: Your order confirmation may contain more than 9-digits... No worries!, Check your order status right here - giving another link....it STILL says it needs a 9-digit number! WHAT A JOKE!!! My debit card has already been charged. And WOW, now after reading all of these complaints I am VERY concerned about my card being charged multiple times, etc., or if I'll even get the order. As much as you pay for their merchandise and SHIPPING (almost $10 for a box of chocolate - really??!) there shouldn't be this many problems. This is the LAST time I do ANY business with this joke of a business.

We ordered and received 2 beautiful chests. One was damaged. We thought the damage was minor, but found out it was more extensive. They said we signed to accept it as is. They would not help us. I PREFER MORE CUSTOMER ORIENTED BUSINESSES.

I bought a down comforter on Macys.com and when I received the email confirmation, noticed it was the wrong size and called Macy's to change it to full/queen. The price changed from $140.43 to $147.66. After getting off the phone, I received alerts from my Capital One card showing multiple charges. I contacted Capital One and we did a three way call to Macy's. The woman from Macy's said the charges for $173.16 were removed. The next day I went online and checked my Capital One card and there were the charges again. We called Macy's again. This time they refused to remove the charges saying they had to wait to see if there is another order. I explained there was not. We were on the phone with Macy's, getting the runaround for over 3 hours. Nothing got resolved, my card has been closed and Capital One is filing a fraud report against Macy's.

On 2/10/14, I placed an order using my Macy's credit card, and a Macy's gift card my daughter had received at Christmas from her in-laws. It was for $50.00, and she wanted to buy a pair of shoes. She had placed the order herself online with no problem, but within minutes, Macy's cancelled it! After contacting the 800 number listed, a Macy's rep. told her that it was her debit card? It was not her debit card as the bank had just issued it?! All she wanted to do was buy a pair of shoes and use her gift card, but she got no further explanation except to wait for a call back within 7-9 days. She didn't want to bother until she had time to go to the store herself and look further into the matter.

First I could not understand the girl that was to help me with my order. She could not understand me. The last 3 times I have tried to use a coupon the computer refused to take it. I just got these coupons. To be good Feb 4 till April 29.

After placing an online order, which I have done several times, I received an e-mail from Macy's Consumer Fraud Department within minutes stating that my order was cancelled and to call them to rectify the situation. I called and spoke to the associate who said that "The name associated on my online account has been flagged for fraud." When I asked for details and stated that I was on the phone with her so I was approving the transaction, she informed me that she could not give details and that she could escalate the issue to her supervisor, and I would receive a response in 5-7 business days. Whatever, I will buy the item I wanted from elsewhere. Pretty bad service to treat actual legitimate customers this way.

SO they lowered my credit limit to $100 for "inactivity on account." What?? Now they will not raise it back due to "inactivity." So, what can we all buy at Macy's for $100?? NOT MUCH! Think my shopping will be at Herberger's or Kohl's or ANYWHERE else for that matter!

Macy's pulled my credit for an identity thief which is a thousand dollar violation of my credit rights. They took the application online, so never asked the online thief to give them a driver’s license. This happened to my father in law also, but they actually opened an account for the thief in his case. He was too old to fight them. I took them to court & they fought me every inch, never taking responsibility for not securing people's identity asking for a driver’s license #. That lone action would have stopped both thefts of identity. The judge actually said this to Macy's in court, "Corporations have a conscious." So I lose & they still take online credit without verifying people's identity. I can't stand their commercials. I have no respect for a company who to me showed no consciousness of their actions.

I tried for about 2 hours to buy something in line, as did yesterday, and have done in the past, only to discover that the Macy's site is unresponsive and a total piece of crap. They advertise very good deal, but it's next to impossible to buy via the net. The visit and my experience is a frustrating one because my closest Macy's is 100 miles from here, so as much as I love their quality and prices they advertise, I am giving up on this stupid fools. Little by little they are eroding the good name and their stellar reputation, pains me as a very long time patron of this store, but this is so long, fools...

Their customer service is an absolute joke. I called to have a price adjustment for an item I purchased that went on-sale one day after I purchased it. The customer service said I would see a credit to my account within 5-7 business days. Seven business days later and still nothing so I called to see what was going on. They said there is nothing they can do for me since the sale is over, and I would not be receiving the credit I was promised. Nice Macy's... I will be packing up my order and sending it back to you. I am a long time shopper and will shop elsewhere and close my Macy's card. Their customer service and whole demeanor has really gone downhill.

October/2013 my boyfriend and I purchased a mattress from Macy's. We purchased the Macy’s Bed Pillow Top firm mattress (just the mattress not the box spring). We spent $336.42 (including tax and delivery). About a week or 2 after we used the mattress we noticed that the pillow top on one side was inflating. I immediately contacted Macy's and they sent a replacement at no extra cost. At the same time, I made sure to ask the customer service representative if this was a recurring problem in this particular mattress and if it was I was willing to pay extra for a different/better quality mattress. She assured me that this has never happened before. Giving her the benefit of the doubt I accepted the replacement.

I opened a credit account at a store in August, GA by the end of November 2013. As of January 10, 2014, I have not received a statement and was concerned about my credit being affected. I called their customer number 877-493-9207. It had me on hold for about 15 minutes. The call was answered by what it sound like a foreign person (probably India) and could not understand that I do not have an account number and have not received a statement (ever). I suggested her to search by my Social Security number. Finally, she found the account and proceeded with the usual confirmation, asking me all kind of questions.

My wife and I received several hundred dollars worth of gift cards for our wedding in October 2013. We thought we would take the gift cards and purchase a nice coffee table. We picked one out and used all of the gift cards and paid the difference in cash. I had to go in store to do the purchase because trying to purchase over the phone was a totally different nightmare. So I schedule delivery of the table. The table is delivered and set up and after the delivery guys leave, I notice that there was a problem with the coffee table.

Had already bought the blue one I loved so I bought the red one which I had to order from Chicago & I ordered a white tam to wear with it. The hat was pink & so I ran a white washcloth across it & it turned red. I have cloth seats in our new van & it would have ruined them. Returned the coat but very disappointed as I love the color & the coat.

I am a Macy's card holder with two accounts, one revolving store account and one major purchase account. The major purchase account is an account used for purchases of things like furniture, bedding, etc. My major purchase account has a higher balance than my revolving store account. I make my payments on time each month and usually more than the minimum required. Macy's has been applying majority of my payment to my store account and only the minimum to my major purchase account. For example, I recently made a payment of $200 (the minimum required on the revolving account was $25 and the minimum required on the major was $85). They applied only $85 to my major account and $115 to my revolving account. I notified them that I would like the excess payment to go to my major account since that is the account with the higher balance (significantly higher).

Last September 17, 2013 I bought a gift card online for my son by $150. After one week he did not receive the card, and when I contacted Macy's, they told me that this card was used in another State (We live in Florida, the card was used in Tennessee). So since September I'm trying to solve this issue, first asking Macy's to reissue that gift card, and now asking for revert the debt made on my card, as I already gave the money to my son.

I ordered a dress 12/27/13 for a New Year's Eve party and paid the $20 express ship. They emailed a "your order shipped 12/29" and it was expected to arrive 12/30. It is 12/31 and their tracking number says they made a UPS label and it will show up at UPS when they give it to them. UPS says they were not given it and the label was for group not air but they did manage to charge me $20 for express shipping. I will not do another Macy's order until they take me off hold on this phone call and tell me what happened - I've been on hold for an hour now.

My wife went to your Biltmore store to purchase after Christmas sale items. She however was told by your cashier her card was declined. No reason given. She was embarrassed by your cashier and friends that accompanied her. She called your credit office and was told she had too many returns the last couple or months and what was the reason for that.. My wife told your agent that sometimes the clothes don't fit when she gets them home. Your agent stated then try them in the dressing room prior to purchasing that item. I have researched your return policy and cannot find it stated a limitation or return percentage.

I noticed a complaint from an individual and decided to "tell the story" from the perspective of a person who worked at Macy's as a sales associate... Yes, they pay very poorly... You are constantly under pressure to open charge accounts at least three per week or you receive a reprimand from management (The store manager receives a commission on all accounts opened - this is the case in all retail situations). The very evil aspect of this, that some unsuspecting person (who may not be able to read English or have a grasp of the high finance fees) will open an account not realizing if it is not paid each month in entirety the finance fee can easily be 26% of the remaining balance... This is the way many people dig their way into a financial dilemma.

One evening I purchased a pair of shoes near closing time and the clerks were helpful in processing a return in exchange for a pair of shoes. They were kind and considerate, looking to make a sale to a potential return customer and were smiling. Suddenly on the loud speaker for the entire store to hear a voice announced in an aggravated tone, "Okay, cashiers, you did a terrible job. That was horrible tonight. You can do better." The cashiers suddenly lost composure with their heads hung low. I returned to the store to return a gift that was given to me and on more than one occasion for this particular transaction they put the purchase amount back on the credit card that made the purchase. Meaning, if you buy someone a gift, and they try to exchange or return it, even without any personal info or you being present, they are crediting that purchase back to your credit card account. I need to warn you in advance of this practice especially if you are buying something for someone you care about and especially wanted to give a gift to. Your recipient will be left standing there with absolutely nothing, no store credit, and be left with NOTHING.

I have never been so upset with a credit card company. I have been a big customer of Macy's for many years; however, due to the way I was treated today, I am never shopping there again. I had called Macy's last week to inform them that I would be a few days late with my payment due to an error with my paycheck. They assured me that would be fine as I told them I would pay it as soon as my pay went into the bank. Mind you, I have had this card over five years and have never been late. I made the payment today and was told that the amount I owed was more than double my usual payment as "I missed a payment" and they made me feel like a total deadbeat.

I read the similar cases here and will never use Macy's online. It tells me that their average customer base is not trustworthy. I placed the order on 11/28/2013, and received email about my order cancellation. When I called to find out the reason for cancellation, I was told that they couldn't identify the reason and needed to investigate further. Since I didn't receive any call from anyone, I called them back and get the status of the investigation. There is no record of the investigation. The second Customer Rep told me that their system didn't accept my information.

I order online from Macy's year round. I placed an online order December 1. The order processed and I received an email confirmation. The next day I received an email that the order was cancelled and to contact the consumer protection department. Before I called, I called my credit card company to see if there was a problem with them and they assured me there was not. I called Macy's consumer protection department and when I finally got thru I was told they needed to verify I had placed the order. After a process of hanging up and them calling me back to verify I would answer the phone the order was reissued and I was told my order was randomly selected (about 2%) for order verification.

I placed one order on 11/22/2013 for four pair of shoes. I received one pair on Friday, November 29, 2013 and the other shoes were returned to the warehouse in AZ without an attempt made to the delivery address in Chicago. The total amount of the order was charged to my credit card on 11/23/2013, however, I only received part of the order. I've made several attempts to speak to a Macy's customer service rep to find out why the order was returned. I was on hold for more than 30 minutes, then transferred several times and my call was disconnected. I've been a customer of Macy's for a very long time and the customer service I received today is totally unacceptable!!!!! This was my first experience dealing with their customer service and needless to say once I receive credit for my shoes, I will never shop at Macy's again and I am going to urge my family and friends to stop shopping there as well. Totally, totally unacceptable!!!!

I am writing to complain about an experience I had at the Macy's in Santa Barbara at 701 State St., Santa Barbara, CA 93101 today, December 2, 2013. I went to buy a pair of boots that I had seen online and was told by an employee that they had the pair in stock and that I could come pick them up by 9pm today only. When I arrived at the Macy's I was given the boots by an employee and went to the register where I was told by the employee there who rang up the boots up that I was able to get the Buy 1 Get 1 Free deal. I then went to select a second pair of boots that I wanted and by the time I returned to the register (15 minutes later) the manager had appeared to inform me that I was not allowed to receive the Buy 1 Get 1 Free deal.

** the freaking cashier! I was using a gift card to make purchases on Black Friday. The cashier told me my gift card was not eligible unless I got a Macy's Card. I said "WHAT?" Then he proceeded to turn the computer monitor and point to "Item not Use Your Card eligible".... I looked at that and it look legit at the time... So I went ahead to sign up for the Card. All this time, I'm thinking my gut feeling is saying, "This Ain't Right, something fishy is going on," but I just accepted and didn't say a whole. I should have spoken up and asked for a supervisor/manager.

Macy's pays $9/Hour w/ no commission or benefits. Macy's at Tysons Corner One tolerates a hostile work environment w/ department managers that harass, discriminate and abuse new employees. Stay away from the Houseware department. Macy's is setting themselves up for a lawsuit.

We've been Macy's customers since before it was the Hecht Company. We loved the Hecht Co. Consistent in its quality of product selection, competitive pricing and excellent customer service most of the time. That's how we felt when Hecht’s shut its doors and Macy’s took its place at the Fair Oaks Mall in Fairfax, VA. However, we have noticed that this Macy’s store is slowly slipping away from those values. For example and most recently, Macy’s has been having problems with their servers and their site is down and has been for three days now. One would think they would post something to this effect on their site. Nope, no message you just sit there while their system crashes and crashes and you think it’s your system. Aggravating and a huge waste of my time. Just shows how the bottom line is more important than their customers.

About Aug. the 26th, I ordered two Black and Decker paper shredders. One for my daughter, the other for myself. After a week mine stopped working. Well I made the error of throwing the box away. Then I went to the Macy's in my area (Northlands). The sales lady did try to help me but I needed a UPC number which I didn't have, so I emailed them about the problem. Four different times I was promised I would receive a return label to send the item back (never received a one). Finally looked like the matter would be solved but it wasn't. They sent me a email to answer 5 questions, which I did except for one. That question was what kind of material was used for the packaging (which to this day I still don't remember).

Macy's has the screwiest account system I have ever encountered. I used my Macy's American Express card to make a purchase and then paid the bill through my online banking system. When I checked my account, the bill was attributed to my store card and my American Express card had a credit. I called customer service to correct the error, which they did. However, I was informed that had I not caught the error in time, I would have been charged a late fee. The way my account reads on their site, it actually looks like I have 3 different Macy's credit accounts. It's confusing at the very least and appears to be a way that Macy's can avoid paying fees to Amex. My advice is to NEVER use your Macy's Amex card in a Macy's store. If you do, they will automatically move the charge to the store card, but will not automatically move the payment to the store card.

I am so dissatisfied with Macy’s customer service that I am closing my account! I went online to the Macy's web site and proceeded to shop. I spent approximately 30 minutes adding items to my basket. I then checked out using my Macy's credit card, and was promptly declined. That was impossible, so I called customer service. "Oh my goodness, the experience was not only long and unpleasant, but I was connected to a non-English speaking lady (I presume on the opposite end of the globe), and then there was a 'lag' in the phone call"... After 42 minutes and nothing being solved, (mind you EVERYTHING was difficult due to the language barrier and the lag during conversation) I was told I would get a call back within the hour.

I, too, was denied a refund for a UPS misdelivery two weeks ago as of this writing (11/12/13). While UPS maintains that they had a "signature" for the delivery, if they did, it wasn't mine. Macy's was supposed to put a tracer on the package. They did not attempt to trace the "signature" or confirm the address location to which the carrier did deliver it, if UPS delivered it at all. Macy's merely refused my refund, in writing, due to UPS' claim that they had a "signature." This is the second time that UPS failed to deliver a shipment from Macy's. I will take this up with the NYC Department of Consumer Affairs as well, but I would like to start a class action.

For two days I worked with "customer support" trying to resolve why my bank approved purchases that were being cancelled by Macys.com. At first they told me it was a phone number mismatch but my bank assures me that phone numbers are not part of the process. Then I was told by a supervisor that Macy's policy does not permit them to clearly state why my card is being rejected and that I will have to drive the 35-40 miles to the nearest store and lose the online discount for the Christmas presents I was attempting to purchase. In the end the issue is that Macy's is refusing me service along with an explanation for the action. I am effectively barred from Macys.com just because they can.

Last Friday, I called Macy's customer service and ordered 6 pairs of underwear. When my email confirmation arrived, the order was wrong. My name was spelled incorrectly, and I was overcharged on shipping. That evening my credit card company called to report suspicious activity on my card. I called customer service 3 times and despite asking several times, I was never able to speak with a manager. I also sent my complaints via email twice hoping to get resolution but all they kept telling me was that according to their records, I had only been charged for 1 order. By Tuesday a.m., 8 orders had been placed by macys.com, all different amounts, totaling over $600.

I just had a horrible experience with two of Macy's customer service representatives - Heidi in Credit Services and Rosie or Rose at Technical Support. Yesterday, I tried to log in to my Macys.com account, but my email and my password which I have been using for years did not work and keep giving me an error. I tried to log in because I got a suspicious call from an unknown number saying she's calling from Macys.com regarding virtual gift card, which I was not aware of. After numerous attempts, I decided to call the customer service, but the customer rep (forgot the name) said that the system is currently down and told me to call back in 30 minutes and hung up.

They made all of us switch from Macy’s credit card to American Express Macy’s. They tell you there will be more benefits. What they don't tell you is now you have 2 credit card accounts. One that pays American Express for outside charges and one that pays for only Macy’s. I didn't realize this and paid the wrong account. After paying an additional 25 dollars in late fees for a 50 dollar watch, they are still charging me revolving late fees for the 25 dollar late fee I paid once they sent me the next bill. This is truly taking advantage of their consumers and double dipping into their wallets.

I applied for seasonal help. I was emailed letting me know I had an interview with them. I went to the interview and the lady Ginny was very nice. She asked if I could have my schedule at my full time job adjusted to be able to work for them, and if so I was to call her the next day. I went to work and talked to my supervisor and she agreed to work with me through the holiday season. I spoke with this Ginny on the phone and she informed me of the dress code and offered me the wage and I accepted. And she also informed me about the discount I would be receiving working there. I was told "yes" that I had this job. Two days later I received an email informing me that I do not have the job.

I've had a bad experience with returning merchandise from an order I placed on Macy's website. Rather than crediting my original form of payment (Am Ex), they sent me a letter saying they would send me a Macy's gift card for the return amount! I called customer service, told the agent I'd rather have a credit. "No problem," he says, "we'll credit your Am Ex acct." BTW, calling Customer Service is an ordeal in itself. It's virtually impossible to speak to a person, and expect LONG delays. I think it's odd that you get a gift card vs. a credit, too.

I shopped at Macy's at Lake Forest Mall, Gaithersburg, MD this morning (9/7/13). I had a Macy's WOW! $10 OFF coupon from a newspaper. The coupon was $10 off all Sale and Clearance Apparel and Select Home Items on purchase of $25 or more. Coupon was valid 9/6 and 9/7 'til 1 PM. I found three clearance items (female tops) for a total of $30.95. When I paid at the counter with my $10 off coupon, I was told that the coupon did not apply to my purchase because the clearance items were already at a low price and Macy's was not making a profit on these clearance items.

I have only been a customer for 1 year at Macy's and I am already convinced I will no longer return as a paying customer. I was called on a Tuesday starting at approximately 8:30 am with calls continuing throughout the day. I normally do not answer calls I do not recognize but because of the insistent calls, I decided to pick up - "big mistake for the man on the other end." He was informing me that I was 2 days late on my payment and instead of the $25.00 min. payment, I now owed him $95.00, and I could pay him the $95 right now over the phone! OH WOW, this is a pretty hefty late fee, I must say! Well I did refuse to pay him $95.00 and told him he had no right to call consistently without good cause. I have never heard of such a practice of sicking people on you for being 2 days late on a payment. I cannot believe that Macy's has the resources to pay an employee to make such calls, when it is surely clear that they should spend that money training some of the employees that I have been reading about today on the website!!!!! If you have experienced this and you wonder if others have, just check out a reverse phone website and you will be amazed by the volume of people Macy's does this to.

I ordered a bed and mattress and frame from Macy's to arrive on the same day that my 18 year old daughter would arrive at her never-before-seen college apartment, 500 miles out of town. The ordering by phone process was annoying because I had to write down an order number - they did not send email. I arrived with my daughter at the apartment after a long day of travel and Macy's called to say the bed would not arrive because of truck problems. It would come the next day.

The fine jewelry department staff at my closest Macy's did not know what 14k gold is, and when I asked if they knew the particular alloys that were mixed in with their 14k gold, they insisted that all Macy's gold is pure gold, which is not true because anything below 24k is not pure gold. They thought I was crazy for saying that a 14k gold content is not 100% pure gold but is 58% gold mixed with other precious metals like silver and copper. They were not knowledgeable about gold and could not even approach my question, which is, why does my 14k gold chain purchased at Macy's attract a magnet (since gold, silver, and copper are not magnetic)?

I placed on on-line order on Macys.com back in April 2013. I then returned some items but instead of receiving a credit on my Macy's credit card, I received three gift cards and two merchandise checks. I called Macy's customer service in May asking for the credit on my credit card instead. I was told it would take 7-10 business days. It is now August 26, 2013 and 9 calls to customer service later -- still no credit. In the meantime, I have been charged interest and late fees. I started receiving calls demanding payment as my account is now in collection.

Waiting to make a purchase, the 2 girls at the register were helping customers, when a manager came over screaming because she couldn't believe the line was long. There were only 2 other people and me. That makes 3. This manager continued howling at the workers about greeting customer, opening credit and making a connection. She said all this in front of us. I had to wait till she was finished for the line to move. This manager walked slowly away while looking at the clothing, almost like a shopper. Later I found out she is the assistant store manager. I felt so bad for the workers to be treated like that. I've heard of things like that happening, but didn't understand it until I saw it. Good luck Macys worker...

I had 3 gift cards that I hadn't used & was saving them to make a big purchase when necessary keeping in mind that there was no expiration date. To my surprise when Macy's Department cashier scratched the code on one of the gift cards she said it had a zero balance & she herself had never seen anything like that. I called customer service & was advised to get hold of the same cashier since she scratched off the code & she should have called her manager & have reimbursed the balance right away.

While watching the NYC Fireworks display, I was very upset at the total lack of patriotic music to accompany the display. Why would Macy's feature music that can be heard any day of the week? Why would it begin with the twisted Jimi Hendrix Star Spangled Banner and then take 20 minutes to play America the Beautiful and God Bless America? The visual display was saved at our house when we muted the TV and played a patriotic CD. I was further annoyed the next day to hear an ad for Macy's on the radio about patriotism. Horrible... You not only take Christmas out of the stores, now you pander to 80% junk music to celebrate our country.

I was at Macy's in Glendale, AZ with my mom. I picked a couple of items and asked the associates what the price was, and if she could put them on hold for an hour so I could get lunch for my mom. When I went back to purchase, the original associate Kathleen was busy and another one was helping. When she told me the final price, which I was surprised and asked to ask Kathleen how she did the calculations, she got very rude and hostile toward me. That is when I asked for a manager. Sarah, who was on duty, came over and totally ignored me and kept talking to the rude associate. I got really upset and told myself why am I spending money in this store where there is no respect for shoppers and left.

My husband who is not a shopper needed a new suit and Macy's had a good sale going on April 29th. I bought multiple suits at one Macy's and then dragged him to one nearer our home where the salesman ordered a jacket and we found the matching pants in the store. The idea was to get one suit he would be satisfied. When we had all the suits together, we decided on one and I took the suit that we had ordered online, the pants that we had purchased in the store and one of the suits that I had purchased at the first Macy's back. They were in their bags and I told them I wanted to return them and that they had been purchased on my Macy's card.

I ordered a khaki button up shirtdress for my daughter-in-law who is nursing a baby. When it arrived, it was the most god-awful tan polyester fabric you could ever imagine. It looked like something from Goodwill. I returned it the very next day. SURPRISE! Instead of a refund, I get a Macy's store credit card. That is ridiculous. I would be ASHAMED to sell that dress in a store. It was hideous.

My husband and I have been trying in good faith to settle an overdue account with Macy's who have refused over and over to deal with us saying we had to take certain WRITTEN steps to arrive at a place where we could begin to resolve the debt. Our experience with a debt consolidation agency was unsuccessful and a ripoff so we decided to deal directly with our creditors. All of them have been gracious and were willing to work with us and we have settled our debts with them without any help from any agency EXCEPT for Macy's (CitiCards). They have been rude, and short with us and impossible to deal with.

I made an error in entering my checking account number (entered two numbers wrong) to make an online payment on Macys.com and although I deleted that info and re-entered it all correctly and the payment went through just fine, now Macy's is charging me a returned check fee, late fees and interest. This in unfair; I didn't make this mistake on purpose. It was a simple human error. After several attempts to talk with their customer service (got no real response), they have turned this over to a collection agency who calls all day long. I will never shop in this store again.

I paid my Macy's bill in person at the store in Waldorf, MD at the cosmetics counter using a Money Order in Feb 2013. A few days ago (we are in May now), I received a letter that said my payment didn't get applied correctly so I owe them another $155! I noticed the Macy's employee having problems not knowing what number on the Money Order to use and asked her co-worker. My instinct was to ask for my Money Order and go to another counter to process my payment, but I didn't to avoid hurting her feelings. I don't care about anyone else's feelings anymore, because now I'm paying for it - twice! Macy's is so pathetic. Just because they can't figure out what happened to my payment doesn't give them the right to bill me again! That employee who messed up my transaction should pay! I called Macy's Customer Service number 703-558-9770 and spoke to Margaret who claimed not to know anything and only asked me how I would like to pay my bill. I asked her for the phone number to Macy's Fraud Dept and she placed me on forever hold until she disconnected from me. I will never ever do business with Macy's ever again!

I have nothing but utter disgust with my recent experiences with Macy's customer service. I originally placed a three-item order on April 24th. UPS did not deliver the package to my apartment and I emailed Macy's customer service to let them know about this. I received a response a day or two later letting me know if it was no problem and that I could just call Macy's customer service and not only would they honor my sales price, but they would also waive the shipping. I was very impressed by their response and support.

Wow! I will never shop at Macy's again. I happen to see a note on a credit report that Macy's had sent me to a collection agency. Unaware of any unpaid bill, I investigated and found out that Macy's talked my wife into using a dormant account to get 10% off but the bill was being sent to the wrong address! We never saw a bill and now Macy's management says it wasn't their fault. So for a measly $60 charge, I get dinged for a bill I never saw?! I paid the bill as soon as I was made aware of it. I will never spend another penny at a place that places no value on their customers. Why should we when Dillard's, Nordstrom and many others can easily fill the need?

I purchased something from Macy's in December and used my Macy's Charge. I never received a paper statement or an e-statement up until March when to my surprise, I received a paper statement saying I was 60 days past due on my account. The purchase was for $15.01 and with late fees and such, they were charging me over $65. I called the credit department and after explaining to them that I never received a paper statement or an e-statement, she reversed the late fees and I paid the amount plus interest which was $19.01. I asked her if there was a way I could not have this go on my credit report as a negative issue and she gave me a number of the main credit department to call.

I ordered a handbag on 04/06 for my daughter’s birthday. Birthday came and went, 04/15, and no sign of package. Multiple calls to Macy's to no avail. Macy's says it's Fedex problem. Fedex won’t respond or answer the phone. Two and 1/2 weeks and no help. Disgusting excuse for a "department store".

I am prefacing this complaint by saying I've had a Macy's card for over 16 yrs and until the incident below did not miss one payment in 16+ years and typically paid in full.

I would like to say ** Macy’s. It will be a cold day in hell before I order from you ** again. First off I ordered 3 outfits and a pair of shoes from macy's.com. I ordered them around March 20 so that they would be here in time for Easter so my daughter could take some pics. Well, the outfits arrived in time. However, the most important part - the shoes - was shipped days later. Now the reason I am pissed is because the dress and shoes were a match. Without the shoes the dress is no good, and I was not about to run around town to stores and find the color of shoes that match the dress.

I purchased 4 bone china dinner plates from Macy's web. Three days later, a box was delivered to my door step. I picked up the box and heard broken pieces so I opened it to find my 4 plates stacked together all broken with a 6" piece of bubble wrap loose around the plates dropped in a box with no packing peanuts and no return label?! I called customer service and got an inexperienced, untrained Macy's employee who just wanted to continually put me on hold for 8 to 11 minutes and couldn't understand why I keep hanging up.

We bought a mattress from Macy's with a valid receipt of 2-year payment with no interest. And two days ago, a call came from Macy's to make full payment and also pay full interest. So we ended up paying $2000 because of their system's fault. Why the hell do we suffer because of their system error? We have a valid receipt which is printed saying, "If payment is not paid within 24 months, interest will be charged". They just do not want to consider this receipt now. We are not going to sit quiet and we are planning to take this issue at a bigger level. It's because of that salesperson that some error happened and they are making us to pay. We are never going to visit Macy's; neither are our friends and families. We hate you, Macy's.

I was embarrassed by a store employee in front of other workers and other customers and accused of trying to get an extra pair of Xmas pajama pants on clearance for $3.90. I came back in to tell the woman who waited on me that she had forgotten to put them into my bag. Well, she didn't think so and made it clear she didn't. I also bought two defective pairs of Bear Paw boots and a jacket that split up at the zipper. I went in and spoke to managers. I called several times and never received so much as an apology. It has been a nightmare trying to speak to anyone regarding these matters. I've also written letters. Why does Macy's care so little? Please, that's all I want to know at this point.

I purchased a diamond engagement ring in March 2013 and it was appraised for far less than the price I paid by two reputable jewelry stores. Macy's refused to give me my money back. They stated that they were unable to because I had the ring sized. When I spoke to the salesperson, she said that I had to speak to the manager the next day. The manager informed me that she couldn't accommodate my request based on the reason I explained.