Kohl's Reviews

Kohl's created a duplicate order. I had to make several trips to the dept. store to return the stuff I never ordered. They first refused to give me credits. It's been 6 weeks & I'm still waiting for credits. Bedford Fair refused to acknowledge my returned mdse... DID the same thing. It took 6 weeks for them to credit my account. Both businesses are out to make money. They don't care about the customers or the fact that they (Kohl's) created mistakes on their websites. You can't even get refunded for the shipping & handling costs. You have to fight with them online & on the phone. Then you get the credit 6 weeks later. They both suck.

I signed up for a Kohl's charge card back in 2009 and shortly thereafter was diagnosed with cancer. One day several years later I looked at odd billing at the bottom of my bill from Kohl's that looked like a charge for 14.99 and it was billed twice. I had never noticed this billing before the double billing as I didn't realize I should always read the whole bill in case the company is trying to scam me...... Well, they had been billing me 14.99 for three years and I hadn't noticed it until they double billed me!

Ordered a Keurig online with my Kohl's account and had it shipped to my son as a housewarming gift. The item got stuck in the "fulfillment process". I called the corporate customer call center (in Mexico) and it was obvious a multi-use center where they read from teleprompter. They said "The Keurig Brewer is an excellent choice and will make the most of your mornings. Upon checking your order I can assure you your order is correct and is in the fulfillment status and we will email you as soon as it ships." I said "yes, that is why I'm calling. It's been in that status for over a week. It hasn't even shipped and it was supposed to arrive three days ago." This conversation went in a circle for over ten minutes before I just hung up.

While visiting the Fire Wheel Garland, Texas store, I had a bad experience. I thought I was going in for an even exchange. I had a package of crew socks I wanted to exchange for 1/4 crew socks. Both were same brand, same price. The clerk said, "Since you do not have a receipt, did you charge the items?" I said, "It was a gift card or debit card transactions". The clerk could not find the transaction and said "since I did not have the receipt, I would get a credit for the lowest price over the last 90 days and would be charged at current price." I said, "It seems only fair to charge me at lowest price over last 90 days."

I visit Kohl's in Abilene, TX frequently, at least 3 times a week and spend an average of $50 per visit. I realize that is pretty frequent but they have great sales. I constantly bragged to my friends about my savings until July 30, 2013. I brought one of my girlfriends in there with me after all I did was talk about them for months. I was followed around the store the entire 2 hours I was there. When I finally checked out, the LP guy watched me like a hawk through a checkout. As we were walking out, he stopped me and asked to search my bags. I asked him why? He responded, "I see you come into my store frequently and I don't understand how you can buy so much stuff". I thought they were happy about having frequent customers, not concerned about the shopaholic that I am. So he searched my bags, and then said "may I please check your purse?" At this point I am very, very embarrassed and very heated! I started walking away and this man has the audacity to follow me! I set him straight and haven't been back since. Congrats Kohl's, you are now losing $500 a week!

Kohl's assessed a late fee on my account. The problem was my account was paid on time. They stated they would not report this to the Credit Bureau. Again, I was not late. Finally Kohl's realized the error. I am furious at this. They offered me a 15% discount on a future purchase. I said, "No, I am reporting Kohl's to my state agencies."

I thought that their store policy was "no receipt, no problem". I usually make every effort to bring a receipt - but - this time did not have one (for one of the items that I was returning). I came to the store today to return 3 items - 2 of which I had the receipt for. The 3rd item - I did not have the receipt. So, I thought I could still return the item - according to their policy - and not be hassled - according to their advertising.

Normal price for box of Keurig coffee cups (18) would be $12.99. Kohl's had special Buy One Get 2nd Half Off. So should be around $18 for two. Found out at register first box was $17.99 so 2nd box was $8, total for two $26. Bait and switch. No wonder they had so many boxes on shelf. There was no bargain. Very deceptive. Not sure I will take their specials seriously going forward. Loss of trust.

My sister & I shopped at Kohl's in Bellingham. We are from BC & Alberta. The girl told us we would save certain amount of money if we signed up for charge card. No problem. When I got my bill there was no way to pay it unless I went back to the store. I tried paying through my bank, my other charge card even with American express. NO way. Finally realized the only way to pay was with a money order. My bill at the store was only $17…Money order, stamp, USA exchange rate came to $25. You’re kidding $25 to pay for a $17 bill. My sister spent over $100 there & had the same problem. I finally cancelled my card after I talked to manager who said, “Sorry but too bad.” Canadians be aware. DONT use the card. I don't even want to shop in the store anymore.

Consumer Affairs or the Federal Trade Commission should look into the practice of "Kohl's Cash" at Kohl's Dept. store. I believe they use bait and switch. They deduct the Kohl's cash before they deduct coupon amount. If you return an item, the credit is way, way, lower than what you purchased the item for. Therefore, every other item that you kept has risen in price. The clerk cannot explain why the amount is different because it's so confusing that it can't be explained away.

I have been a valued customer at Kohl's for over 15 years. For the most part I would pay more than the amount due if not the whole amount. In May, I bought a $13 pair of sunglasses and around the same time I switched to a paperless statement. The next thing I know, a few months later in September, I see a phone number on my caller ID that I did not recognize. I did a Google search and turns out it was the collections department at Kohl's. Concerned, I pulled up my account and realized I had not made a payment for the sunglasses I purchased in May, which I had forgotten about (honest mistake). As it turns out, my statements were going directly into my spam folder.

Excuse me, but WTF is wrong with your online payment system? I have tried numerous browsers and numerous attempts at making it to the end of the payment process and when it doesn't work, I cannot log out. I have chosen paperless billing for all the right reasons but I am going to have to go back to it until I pay off my balance and then never plan on using this cc again. Thank you.

I went to the Glendora, CA branch to return a pair of jeans that I had previously bought with the activation of my Kohl's Charge card. I returned the jeans with ease. When I went to check my balance online and through the phone, I had not been credited the return amount of $39.99 for the jeans. Upon checking again 2 weeks later, still nothing. Having already thrown the return receipt thinking I didn't need it anymore, I returned to the store to see if they could help me track down what went wrong. The manager in the store said that they could not track down the transaction even though I knew the cashier and the exact pair of jeans I returned. Needless to say, I am furious that I am now down $39.99 because someone messed up my return process. Definitely not shopping at Kohl's again, deactivating my Kohl's Charge Card.

Even though I paid my bill ON TIME, I was charged a late fee. I called immediately and they said they would take it off. I asked the girl what my payment would be and she gave me the amount. My next payment again was made on time but I got a phone call. So I called the number and was told I had a past due amount. To make a long story short, Kohl’s has lost a loyal customer because their billing and customer service stinks. Even as I'm writing this, they have called again with the same robotic answers and unhelpful responses to the wrong doing. Basically pay their minimum due which now reflects TWO late payments that they are to give me credit for. Also, I'm sure interest will be charged on these bogus fees. I'm done with Kohl's and this charge card!

I returned a Neato vacuum that we received as a house-warming gift since we already had something similar to it and we didn't need another one. They accepted it back and I was told due to the amount of money, I would be getting a corporate check in the mail and that it should take between 7 to 10 days to receive. It has now been almost a month and I still have not received a check in the mail. I contacted them several times and they keep telling me that they are looking into the purchase and once they get all of the information, they will send the check.

I purchased 3 items on my Kohl's card and was waiting for the bill to come in. I pay my bills as soon as I get them and, as a result, have an 8. credit rating. The bill comes in with no items listed, only a total due with a $25 late fee attached to it. I called and made a complaint that I had never received a bill for the purchases and asked to speak to a supervisor. The person spoke with her supervisor and said they would remove the $25 fee if I paid the balance immediately. I told her that I paid my bills online, but she told me that unless I paid over the phone with a debit card, I would be charged $10 for a processing fee. I paid the total balance of about $89 with my debit card and got a confirmation number. I submit that they purposely send out the bills late so that they can collect the $25 late fee and, on top of it, they coerce you to make the payment immediately over the phone or they will charge you a fee of $10. I feel their practices should be investigated because they are playing games with the consumers. Thank you.

Ordered items from Kohl's online (one item that I needed for a Father's day party). It arrived with a huge snag and a hole in the front. I ordered online because I got free shipping and 30% off, and had been looking for this particular skirt for a long time. I was so angry when I got the skirt and it had a huge snag and hole on the front. Who would even send merchandise like this??? I emailed customer service... All I got for a reply was, "so sorry," "item is no longer available, can't ship out another" and " we will refund your purchase" blah, blah, blah. How about offering me a gift card for all the disappointment and BS??? NO, of course not. Kohl's can stuff their sorry in a sack...

I recently went shopping at your Kohl's store in Irwin, PA. You cashier was very unprofessional. She was talking about drinking the night before, and having a hook-up with the guy in front of me. I was with my 4-year-old daughter. She was saying very inappropriate, vulgar things to this other male. Her name was Liz. I love this store but I won't be coming back after this.

Since I never received my statements or Kohl's card (just have the temporary one), I called the Kohl's customer service line to see how much I owed them to pay off my balance in full. I always pay my balance in full and on time. They stated I owed them 74 dollars and told me I could pay over the phone or avoid the extra processing fee by paying at the store. That same day, I went to the store and confirmed with the clerk that I owed 74 dollars to bring my account current to $0.00. I paid the full amount and went on my merry way.

Kohl's uses methods to collect late payments from customers who set up automatic debit payments as a way to make money. Kohl's credit chasers call weekly even if a payment is made. Today I called Kohl's from a Kohl's store to verify my current balance. I spoke to a human. I paid off the balance and asked the clerk at the store to close the account. I have been making payments monthly, but they want more than I can afford so they continually charge me late fees. Yes, I have explained my situation to them. The store clerk said she could not do that. I called Kohl's again from the store and spoke to a human being. I requested the card be closed and explained my discontent.

My husband is an Australian immigrant who came to this country to be with me. After doing so, he has had to build a credit rating from scratch despite his perfect rating in his homeland. We have been married for 9 years now and after working tirelessly obtaining credit card, he eventually managed to gain a credit score in the 700 range. He has never paid anything late, so his record is perfect. When you immigrate to this country, it is difficult to say the least to get credit, let alone build it. He has not been offered cards with high balances for some unknown reason like I have.

I received a call from Kohl's telling me that my wife's account was past due in the amount of $82.15. I asked what the date of the last billing was, and they replied it was April with a due date of May 13th. I informed her that the date was only the 9th. She then informed me that she had not paid an April payment for $15.16. Thus, she was overdue for $15.16 and current on the rest. Nonetheless, I informed the woman that we would pay the full amount due of the latest invoice during our normal payment schedule which is typically the 2nd week of the month. She was satisfied and we hung up.

Starting about two weeks ago, I began receiving phone calls from Kohl's telling me to call and providing the number, 800-564-5740. After about the third such call left on my answering machine, I did call (even though my choice was to ignore the same because they weren't saying why I should call). When I got through the usual nightmare menu and to a customer service representative with a heavy accent, I asked what the phone calls were about but he wouldn't tell me. Instead, he expected me to provide pertinent details about myself and my account without telling me anything. After the third question, I asked him where he was (El Salvador!) and why I was getting all these phone calls - no answer - I hung up. The phone calls continued.

I have never had a problem with Kohl's before. However, my account was past due and Kohl's did not contact me on the past due amount. Instead, they called me and did not leave a message or stated to call them in reference to my account. They kept calling from different numbers with no reference. I called back a number and thought it was someone doing credit fraud and would not give them my information. I finally spoke to a supervisor, who told me the account was past due. I paid it and asked them to please to note on my account, for future reference, the company name and nature of call. He promised he would. Later that day I received 2 more calls from different numbers with no name or nature of call.

I made my payment to Kohl's online late by one day. I had a lot going on and thought I had scheduled the payment and when I went in to check the day after, the payment was not there. I went ahead and made the payment on 3/9 and called customer service the next day (3/10) to see if a late fee had been accessed and to try and get it credited back to my account. The late fee was pending in my account already and the customer service person said that they would credit the fee back to my account.

Monthly late fee was charged on my account on February 18 (Presidents Day holiday) for my payment not posting until the next day. Late fee was credited back the following month on March 12 after talking to a Kohl's account rep. Next month's bill was almost triple because amount was not taken off the monthly payment due and another late fee (even higher) was charged. This next rep on phone was rude and held my account "hostage" and made me pay this month's triple amount due, in order to take the 2nd late fee off! I will not be shopping at Kohl's anymore.

I have a long history with Kohl's and they have made mistakes but this is the last time I order from them. The order was for Easter and 2 of the 4 items were wrong. I ordered shorts and received t-shirts. I also ordered Nike shoes and received a pair they don't even have on the website. The customer service is rude and informed me that if I wanted to reorder (at my cost), they will send new items, or I have to wait to receive a postage sticker, mail back, and wait and "see" if they can send correct items at which point Easter will be long gone. Don't make the mistake I did and trust Kohl's. It's not worth it!

I used to love Kohl's till I learned that they started trying to save money on labor by getting rid of older members of their staff that actually cared about the day to day operations and replaced them with incompetent socially retarded kids that are only there to milk the clock and refuse to interact with their customers in a professional manner. Guess what? Without customers, you do not have a job so I say, "Stop hiring people who don't have any social skills." Technology is cool but when I see staff playing on phones or whatever when I am in need of assistance, should I have to get their attention while they're texting friends or whoever they are talking to when they should be working? I think not!

Automatic payments were scheduled to be deducted from my account. Last month’s payment wasn't deducted - my fault for not noticing on my checking. I was charged a late fee. I called regarding the payment and late fee. Apparently I called India and couldn't understand the fast talking rep. He was rude, talked over me and refused to help. I became very upset and got his supervisor who was even less help. Horrible! I despise this company! Thank heavens my tax return will be in soon and I can pay them off. I refuse to do any further business with them!

I just spent a good 20 minutes on the phone, dealing with someone overseas regarding the late fee I received on my latest bill. Even though I paid nearly 2 weeks early, it did not meet the $25 minimum payment. I was merely trying to get the bill down to an even number, hence the previous $21.19 payment. I did not notice the minimum. It was my mistake, I do admit that. After explaining my predicament, the foreign man on the other end of the line told me the only way to reverse the charges would be to make a payment with him right then by giving him my credit card or bank slip information.

My payment to Kohl's was due on Sunday, Feb. 17th. The amount was $22.74. I did pay it one day late, Monday, Feb. 18th. I understand that it was my responsibility to pay the bill on time and it was within their rights to charge a late fee. My complaint is the amount of the late fee; they charged me a 100% late fee. That's right, 100%, $22.74. The customer service department said it was policy. I could have understood a reasonable late fee, say 5-10%, certainly not 100%. To me, this is predatory and terrible customer service. I was a good customer. I cut up my charge card, wrote a check for the $22.74 and returned a $245.00 purchase I made yesterday. I will never shop at Kohl's again.

This is the second time this type of thing has happened to me in approximately 15 months and I got the exact same response. I placed an order online on 2/18/13. Some of the items I was ordering were needed by 3/2/13. Before ordering, I checked to see when the items would arrive and it said on or before 2/27/13. On 2/22/13, I got an email stating my order was ready to ship. On 2/26/13, I checked to see if and when my order would be arriving. The tracking information said the shipping information had been sent to FedEx but nothing else. Giving Kohl’s the benefit of the doubt, I sent an email inquiring about my order.

Kohl's customer service is one of the worst of the department stores. I pay most of my bills online and paid Kohl's around 12:15 AM actually on my due date of 15th. Kohl’s does state that payment needs to be before 5:00 PM Central Time. Well, I was still charged a $25.00 late fee. I called and the customer service rep told me there was an error and removed the late charge. I already paid what my minimum would have been minus the late charge and asked if I needed to pay more. She stated it was their error and everything was good. (A side note - I usually pay more than the minimum but that month was a little tight on my budget.)

I opened a Kohl's account in August 2012 believing the literature given me that for an account balance of $300 or under, the monthly payment required would be $25. I made a payment of $25 every month - on time - but one month, Kohl's did not credit my payment for 4 days and then charged me a $35 "late fee" which added on to my regular min. payment due, then required a payment of $60. I kept paying the $25 per month on time but every month, another $35 "late fee" was added because I did not pay the $60 per month.

On the 4th, I placed an order for new silverware and was told I would have it by Valentine's Day; which as you will soon see, not only do I not have my order, but they are refusing to deal with the fact that I did not receive the shipment and credit my account or ship a replacement. On Saturday, the tracking said it was to be delivered by the post office where UPS had handed it over to them, and it said it was delivered at 11:59 AM. I checked my mailbox at my apartment for the key to a locker where my box would have been placed and did not have one. I called UPS, who said they could not help because of the method of shipment the company had used, and I must call them.

I ordered some items for a new baby that is coming and sent it through Kohl's website; however, the package never got to the destination. Kohl's said they would track it and call me back or email me. They did not do either. I called Kohl's again and requested a credit to my account. I was told it would take 30 days. They take your money in 30 seconds but it takes 30 days to get a credit back. First and last time I order from this store. Very poor customer service. I won't be shopping in my local store either after reading about the experiences of others.

I have always been a loyal customer at Kohl's. I love their prices and their sales. I decided to do some Black Friday shopping at Kohl's to get some clothes for myself and gifts for friends and family. I got in line and expected to wait for a while (which I had expected, and am not upset about). When I got closer to the front of the line, I was told that the line split, and I could either go to the front registers, or I could go to customer service. I decided to split into the customer service line (both were about the same wait).

Kohl's won't let you use your extra 20% off for Kohl's bucks. Also, I returned the item and most of the items I purchased with the Kohl's Cash. They took the Kohl's cash off my return amount and would only give me store credit for the items I returned using Kohl's cash. Talk about a rip off, no more shopping there for me. They will eventually go the way of Mervyns, out of business!

I purchased a 2nd Kohl’s e-gift cards for $150.00 each - one, once 12/21 and one, once 12/24. Neither one were delivered by Christmas day. I asked for credits on both and was told it could take up to 10 to 14 business days, which had come and gone! Now tonight they said that when they hit their spreadsheet, that is their problem and not mine. My problem was trusting them with my purchase and delivery of product. Is there anyone who can key in a credit in three weeks? They have not met my expectations and have a different speech every time you call. Done with Kohl’s!

When you return an item that earned you Kohl’s cash, Kohl’s will charge you more than the Kohl’s cash. When you order, the tax will be calculated on the price of the item. But when you return the item, they deduct the Kohl’s cash from the price and then calculate tax on the reduced amount thus reducing the refund amount. I paid $64.46 including tax for an item; I had earned $15 Kohl cash. When I returned the item, they refunded $48.22. When $15 was taken out of my total, it was $49.46. Kohl’s reduced my refund tax by deducting Kohl’s cash from the sale price of the item and then calculated tax. So the tax amount will be less than the tax you paid at purchase, thus reducing my refund amount.

I ordered items on 12/28/12 for Christmas. Now it is 1/15/13 and I don't have the items and Kohl's has no idea where my package is.

I purchased an online order on Christmas Day to take advantage of the sale. I also had $50 in Kohl's cash for the purchase. When my order didn't arrive, I contacted customer service. They told me that FedEx had lost it, and the money would be credited back to my account in a couple of weeks. I replied that I wanted my order, that most of the items were not available any longer. Customer Service has told me to reorder the items (which aren't available, so I can't) and they'll "adjust the price" - which is not possible, since I can't order the items. So ... I wasted my time on the Christmas sale, and am out $50 in Kohl's cash. I wouldn't have bought some of the items that earned me the cash if I'd known I couldn't use it, so I've been doubly screwed. I've asked them to track my package that FedEx "lost", and heard no reply. I'm assuming Kohl's will profit by FedEx reimbursing them for the merchandise. So, they've taken $50 Kohl's cash from me, plus a settlement from FedEx - pretty good deal for Kohl's. I'm absolutely disgusted with the customer service regarding this issue.

I have been a Kohl's fan since they opened in NYS; I spend at least $3,000 a year. This past year, they have gone downhill. I used to be able to go to the store and get pants that fit (I am very small, only a 4 with no trouble at all). These days, this store is such a disaster I am lucky to find a shirt pants. Well, forget it. The worst part is, my family gave me gift cards for Christmas to Kohl's and I will not be able to get anything in that store. I will have to drive a half hour further to get to a clean Kohl's. I wrote to corporate and I am disgusted. Here is the response from the store: "I apologize for your recent shopping experience at our store. It is our mission to make sure you have a great shopping experience when you shop at Kohl's. Thank you for writing in and giving us your feed back. We encourage you to shop here in the future and we will ensure that you have a better shopping experience. Thank you."

I bought a pair of Levi's as a Christmas gift for my son this year & paid $39.99. They didn't fit so he went to return them - they advertise that they have a great return policy. I gave him the original receipt in case of any problem. The clerk at the return counter said she could only give him $29.99 because I received $10 of Kohl's cash at the time I made the purchase - newsflash: I never used the $10 of Kohl's cash! My son, being a manager at a large retail store for 10 years, confronted the clerk and told her that Kohl's policy was unethical and the whole amount should be refunded. My son said the clerk was rude and tried to intimidate him, since my son didn't know whether or not I used the $10 of Kohl's cash. All he wanted to do was make an even exchange. I am pissed and plan to go back up there today to put my 2 cents in!

I placed the order on 11/23/2012 and my credit card was charged. Shipping confirmation was sent but for the next couple of weeks, the online UPS status was that label was created. I did not receive the items in two weeks. When I called, I was told the items were not shipped due to some problems and now that the item is not in stock, they will just refund my money - which never happened so far. I called multiple times and sent several emails but these people are not sensitive to consumer's distress. I don't know how long they can run business by giving this type of service.

My husband received a shirt from my mother that did not fit. I went to return with the original receipt since they did not have it in the correct size. I was told all I could do was either return the amount on my mother's credit card or receive a merchandise credit. On top of it, she used a $10.00 Kohl's cash on the purchase. So rather than take a little off each item, they deducted the whole $10. What was the point on saving the receipt? I could have returned without the receipt and still only got the store credit, and not lost the $10.00 Kohl's cash.

Okay, so on December 23, my boyfriend bought me a coat. The coat did not fit right, so I returned it. Well, I used the gift receipt he got. I know he spent $73 on the coat. They only gave me $63 and some cents back. I was rather confused, so I asked the lady about it. And in a mean manner, she said, "Well, I scanned the gift receipt, and that’s what it says. So that’s what he paid." I was like OK, well, just give me the credit. After I got out of the line, I went to look at the coats and I called him asking what he spent. He looked at the receipt and confirmed he had spent the 73 dollars. We both realized that he got Kohl’s cash worth ten dollars. So I was like OK that makes sense. Well, when I went up to go purchase a new coat I liked for the same amount of money, I realized that the Kohl’s cash did not start until the 25th! So I could not buy the coat.

I made a purchase on 12-10-12 of $144.94 at the Kohl's Brookfield, WI location. The next day, which I was unaware of until now, Kohl's offered $10 Kohl's cash for every $50 spent. That would mean that I would have gotten $20 towards my purchase from now until January. I called the Brookfield location to see if they could give me the Kohl's cash, and they said they are redeeming them now, so I cannot get the cash now. I hate retail stores that do this. I deserve $20 in Kohl's cash. I wanted to go back today and charge more on my Kohl's charge, but I am so angry about this that I won't be doing so.

Follow-up: Kohl's has changed their position on reporting me delinquent to the credit agencies. An executive has overturned the customer rep's decision. Kudos to Kohl’s!

Each year my husband and I give our 3 employees Kohl's gift cards for the holidays. We also find these to be great gifts for our sons because everyone can get what they want and need. We are going to Kohl's tomorrow to get the cards but something told me to check my account. When I did, I found that what was owed was over what I knew I owed. I asked if they would give me a credit increase. They said they had a systemwide ban on increases to lines of credit and did not know when they would take the ban off.

I also have been dissatisfied with Kohl’s online ordering. I placed my order on November 26th and by December 2nd, an email notified me that my order was shipped and would arrive December 10th. It is now December 19th and my order was somehow undeliverable at my house and then sent back to the company! I had no word about this until I called Kohl’s to ask about the situation. I will no longer be ordering from Kohls.com to avoid this mess in the future.

I placed my order with Kohl's on November 26th and it is now December 18th, and I do not have my order. It says that it was supposed to arrive from December 7th-10th. What a joke! I hope that the company changes their customer service and "estimates shipping dates" after seeing so many complaints by other customers as well. It is shameful that a brick and mortar store can be so helpful, but their online store and service is a disgrace. I will never order from Kohl's online again, and it has highly spoiled my view of Kohl's in general.

I placed a large order with Kohls.com on November 23rd (Black Friday). In that order was several Christmas presents and my husband's birthday present. I received an email notification on December 2nd that the order was ready to be shipped. That notification included a UPS tracking number. My Kohl's account was charged for the order total on December 2 also. It is December 18th, and I have never received my order. I called Kohl's on December 12th and was told that they would have to create a Mis-Ship ticket and I would be credited my money in 10-14 business days.

I placed an order with Kohl's on November 24th and still have not received and it is now December 14th. The order I placed was for my son's birthday that is on Dec. 21st and I am so disappointed that Kohl's could mess up so badly and treat their customers so poorly.

In September, I signed up for paperless billing. Somehow Kohl's got the wrong email address. But the address was invalid and would have returned back to them when they sent me the bills. Since I never got any paperless bills, I made no payments. They notified me after 90 days, by snail mail, that I was delinquent and had reported that to the credit agencies. I have used the card for 10 years and have never been late. When a rep admitted it was their mistake, they still refused to send a correction to the credit agency. Not only that but even after I paid the bill in full over the phone, more late fees and charges showed up on my account the next week. When I talked to a supervisor, she said there was no record of my dispute. I will never shop at Kohl's again.

I ordered 3 items. Two of the three came separately in the mail. The third never showed. I kept checking online tracking and the product got packed, but never left Kohl's. I called every other day for ten days and was told that it would show up by the tenth day. It never did. I called Customer Service and would have to wait 14 days for a case to resolve, then they could place the order again. I wanted to just cancel so I could purchase elsewhere. I needed the item and could not wait another week for it to come in. They said it would take 30 days to refund my money. I will never purchase from Kohl's again.

I am so annoyed at Kohl's right now that I am looking for places to vent my feelings. I really feel that Kohl’s was overwhelmed and under-prepared for its Black Friday sales event. A long time ago, I had stopped shopping Kohl’s online because of the length of time for shipping. I do the majority of my shopping online and I was used to speedier shipping. Over the past year or two, Kohl’s shipping has improved greatly so I began online shopping again at Kohl’s. However, this past Black Friday shopping experience will likely make me think twice before I ever again Black Friday shop at Kohl’s.

I called the Oxmoor location in Louisville, KY to inquire about a Christmas tree being in stock. I was put on hold for over 45 minutes and when I called back, they stated they were busy and then put me on hold for another 30 minutes before I hung up. I am an extremely loyal Kohl's customer that spends hundreds of dollars in your store and expects better customer service! I plan on cancelling my Kohl's charge and taking my business elsewhere! Horrible customer service.

I paid $502 cash to pay off my account at a register. I did not keep the receipt, my error. I did not get another statement, which I didn't expect to. I got a phone call that payment was late the next month. Apparently, the cash payment was missing; I never got a phone call back with the review or if there were security tapes at the store. Don't pay in cash! It's sad that employees can steal and we have no recourse. Always keep your receipt!

On two separate incidents, I received a Kohl's Cash award, each one was an earned $20 to spend it on Kohl's online, kiosk or in their physical store. Both times my purchases were refused online, with a message stating that the coupons had expired. They had not. Both were well within the expiration limit dates. Trying to resolve this matter with these characters is like trying to talk to mud. My impression is that Kohl's tried to scam me by invalidating the coupons to get me to pay full and regular price. I'll not be shopping there again with these fraudsters and will pay my bill, then be done with them for good. Consumers beware!

I have had a Kohl's Credit Card for more than 10 years. I do not use it very often and when I do, I always pay the balance off in full every month. Earlier this year I went online to switch my billing address and when I got in there, I somehow inadvertently turned on Electronic statements only (no paper statements). Now, I know it was accidental because I have a personal policy: the only time I will agree to electronic statements only (no paper) is when I have set up an automatic payment plan that automatically pays the balance due every month. The reason I do this is simple, if I miss an electronic invoice, I do not want to risk a late payment. I have had this policy since the dawn of Internet billing and it has served me well, so well, in fact, that in my 30 years of credit history I have never been delinquent on any payment - ever.

In July of 2012, I had a Kohl's representative contact me about a late payment on a credit card. The payment was for $80. In talking with the representative, I explained that I have not received bills from Kohl's for months. The representative reviewed my account and stated that yes, my bills had been returned since October of 2011. She also pointed out that I had overpaid my last bill by $30 in March and when I made my charge in May that they were about to mail my credit. I explained to her I was not sure what was happening with my bill, but the credit was there because I was guessing how much I owed because I never got a bill. Since I was a fairly frequent Kohl's customer, I was not concerned with the credit.

I try to keep my Kohl's credit card with a low balance or paid up. I had it paid off for months. I went into Kohl's for a specific purchase and found it and they had a great special, plus a percentage off. So, I decided to use my Kohl's credit card. When I didn't get a statement month after month, I thought maybe I had used my check card, which I do often or pay it off right away. Then last week, I got a message that I need to call Kohl's about my credit card. So, I did. They tell me I haven't paid it for 3 months and now it was almost up to $150 when the original purchase was less than $50.

I am not angry but I am disappointed that Kohl's would close my account which I had since 2008. I was given the excuse that in May 2012, I missed a payment when I was in the hospital at the time and I did let Kohl's Customer Service know. My payments are $25 and I just paid $200. I was told by Customer Service that it would not do any good to speak with someone else about it. If I had known that this is how you treat your good customers, I would never have shopped in your stores. I will make sure that family and friends are aware.

I used to be a loyal Kohl's shopper. However, after my last experience with my Kohls.com order - I probably will never spend another dime again. I received a shipment of two left shoes. Those particular shoes are not available any longer, nor can Kohl's guarantee they will ever be available. They refuse to correct their screw up by crediting me the full price of these shoes (I paid a sale price) so I can go buy the same pair at one of their competitors. They are completely unconcerned that one of their moron employees can't tell right from left and I got the shaft. In the store, the employees are forced to check for one left and one right shoe, before continuing the checkout process. Maybe they should teach their shipping department to do the same.

My wedding was 06/28/2012. I had previously submitted many, many items to my Kohl's Wedding Wishes registry and did receive most of those items before my wedding date. I signed up for the registry with the knowledge that Kohl's would send me a reward certificate in the amount of 10% of the total of the items purchased off my registry. In the description of the reward, Kohl's indicates that they will email the reward to the recipient approximately 90 days after the wedding date. To date, I have not yet received my reward, which to my calculation should be approximately the maximum reward amount of $200.00.

I signed up for a credit card in July. I gave them my current address that I have lived at for 7 years. They somehow came up with an address from 7 years ago from a house that I rented for 2 months before purchasing my current home. I had moved across country, so I wanted to know the area better before buying. I lived at the rental home for 2 months and only remembered the street name, not the number or zip. After 2 months of not receiving either card or statement, I called several times before I finally asked them if they were sending it to the correct address.

My wife tried to pay her bill online, which we had no problems with. We even got to the confirmation page where the payment was submitted. Two months later, she gets a bill with a late fee saying that she never paid it. The payment never cleared her bank account but it's still $25 fee she shouldn't have to pay and $4.20 in interest giving her an unjust and unnecessary extra $29.20 she now owes. Why didn't it work?

In reviewing my statements because my amount due seemed not to change at all even though I have not used by card in over 9 months, I realized that I've been paying for account guard/credit insurance which apparently is something that I had to have signed up for. It will take them weeks to review and see what they can do about the same. Most importantly, they now say that they don't have copies of my statements for past years, i.e, 2009-2010 (I'm sure I've been paying for this service for years and if not, why the last year?).

I went in to pay my Kohl's charge on the due date 7th of the month. In the store when I asked what my minimum payment was, the salesperson stated that they can't see that info. So I made the minimum payment I had been making - $25. A few days later, Kohl's started calling me stating that I had a payment of $44 due now and that I was past due. When I called to talk to customer service, she explained to me that the payment should have been $37, not $25 and that I was charged a late fee. So I made the $44 payment on the phone. She said that this would make the account in good standing and that my payment of $25 is due on the next month on the 7th. And next time, I could have used the customer service phone in the store to see what the payment amount is for my bill.

I went to make an online payment for my charge account. I input the information and got an error message that the payment did not go through. I signed out and in again, and was then successful in making the payment. I received only one confirmation email for one payment. A few days later, I looked on my bank account and both payments went through. When I called, I was told that there is nothing that they can do once the payments go through. Seriously? They can't credit my account for the incorrect 2nd payment? I will never pay Kohl's online again. I suggest that if you get a payment error, you print the screen in case this happens to you. The customer service person was insincerely apologetic and indifferent. Not a big Kohl's fan after this experience.

Yahoo! I just checked my account online and problem is finally resolved! It never had to be this complicated! All Kohl' fees have also been reversed. Lesson is do not try to pay two different accounts with one check, no matter how well documented!

This is in regard to my post on August 18th (payment mailed by check). On the 13th, my daughter contacted a gentleman at Kohl's and they supposedly worked things out. She gave him all the information and he said that he would transfer the money out of the credit on her account into my account and also make amends for the charges that I incur for "late payment". I have been checking my account online and there has been no change. Immediately, I checked before writing this second review and there’s still no change in my account. And yet at the bottom of my first review, it is indicated in green that it has been "resolved." There’s no explanation. I guess that means I need to follow up again tomorrow with a phone call.

On August 15, 2012, I went to Kohl's store #650 at Virginia Beach Boulevard and experienced a horrible customer service. I needed to return some items I bought with Kohl's Merchandise Return Credit (KMRC) and some money using my credit card. The clerk ** scanned the items and said that the money I paid with credit card will be back to my credit card, and the money paid with KMRC will be back as corporate refunds - I wonder why. I have returned several times but the clerk gave me KMRC right away, not corporate refunds. I have discovered that she clicked "return without receipt" on her screen that's why the return will be corporate refunds. I told her not to touch anything and scan again. After that, she called someone to help her because I know what she did. Another clerk came, simply scanned the item, and gave me KMRC.

Payment mailed by cheque - hassle! I enclosed a Bank of America check for my daughter's account (as she does not have a US banking account), $42.97; and my account, $65.20, for a total of $108.17 (US dollars). The check was cashed by Kohl's and posted to my Bank of America account July 6/12. I clearly showed how much was to go to my account and how much to her account, with the account numbers. I enclosed her bill, as I couldn't get into mine online, but knew the amount. Today, I received an email stating that I am overdue... on my account. They have probably put all of it into her account, but right now, I cannot check with her as she is working. Now, I am told that I have to get her to call Kohl's and check her balance and give them my account number to give them her permission to put the balance into there. Then told that I have to, keep checking my account online to be sure it went in... Just watch... although they have the money, I bet they charged me late charges! I have no idea how I could have made the payment any clearer! Why can I pay phone bills and other bills in Canada with one cheque for dual accounts, but not for Kohl's? Just one more thing to keep an eye on - that seemed so easy at the time. I’m frustrated!

On July, 28, 2012, I purchased 3 tops with a handbag, also an iron. The total came to $106.72 with $10 plus 20% off which then came to $82.52. The $10 was a birthday card from Kohl's. The problem was I returned my handbag and a defective iron. It took 90 mins to cool down and I did not like the handbag so I returned them both. When I returned them, the total Kohl's gave me back was $66.15. To break it down, the return amount is $34.80 - Trans. Disc $3.30 and $6.31 for the Handbag, and for the defective Iron, Return Amount is $49.99 Trans Disc $4.72 and $9.05 of which the subtotal was $61.41. Tax of $4.74 made it a total of $66.15. The amount that should have been given back to me should have been $73.07++. Kohl's also double stickers their sales items. We have a shirt that was priced at $5.99 and marked up to $6.99.

I was given a $25.00 late fee on my last bill and it was paid hesitantly. I had moved and did a change of address. My mail has been screwed up for two months it goes back and forth from my old post office to new one. So, by the time I get my bills, they are already late. I wanted to pay my bill today in my Kohl’s store and I was told that I cannot pay with my debit card. Well, I have no checks. They told me to go online and pay and all I get is contact phone numbers. When I call, I get a recording that the lines are too full and to go online! Please, I love your store, but I will stop going tomorrow if I am constantly given a runaround. None of us can afford $25.00 fees; that is like robbery. Any answer would be greatly appreciated.

I wanted to make a credit card purchase of approximately $50.00 on July 28th, 2012 at Kohl's located at 28 Jericho Turnpike, Jericho, NY 11753. The cashier requested my ID and when I refused to show it, she asked ** (the front end manager). He denied my request and stated that I need to show it. The cashier then contacted the store manager who restated the policy. When I insisted that I would not like to show my ID, I was left at the register by myself. The cashier clocked out and no managers were there or were willing to discuss it. I do not understand why I had to be inconvenienced for well over 30 minutes for a simple transaction when others were not in fact required to show their ID in order to complete their purchases.

I have never been so frustrated as I am with trying to access my Kohl's credit card account. Over and over, I get the same response - wrong password or wrong name. I have changed everything, answered the security questions correctly, and still no luck. I don't want to drive to a store to pay my bill. I would like to pay online. What an unprofessional site. Horrible.

I have been a Kohl’s card holder for years. On 7/16, I requested a payment come out of my checking account on 7/19. When I checked my bank statement, I had a $35 overdraft fee. I noticed that my Kohl’s payment came out on 7/16, not 7/19. I called Kohl’s and talked to Emily, a customer service representative. She was very unhelpful so I asked to speak to a supervisor. After a long wait, I talked to Sam, a supervisor. I gave her my confirmation number and she said that if I had called to make the payment instead of doing it online, she could reverse the charge which would credit my bank account $35. However, since I made the payment online, this could not be fixed. I asked her to mail, email or fax me a copy of the payment information showing it coming out on the 16th and she said she didn’t have those capabilities. I told her I was very unhappy and disappointed and she said she was sorry. I told her I’d like to close my account and she quickly did that. As we were getting off the phone, she asked if there was anything else she could do for me. I asked her to credit me $35 and of course, she couldn’t. I will no longer shop at Kohl’s and told her I would share this information with my friends and family.

I am 65 years old, retired with a nice pension, social security and savings. I have zero debt and have a perfect July, 2012 credit report as well as every single year before that. With that being said, I was in my local Kohl's one day last week looking at one item I was considering to purchase. Incidentally, this was only my second time in the store since it opened years ago because I think it is way overpriced, second rate, and confusing to find anything or anybody to help you. Nonetheless, I dropped in there last week and decided to buy a pair of shorts that were okay and were "on sale" at twice the price they should have been. The woman at the checkout register informed me that if I opened up a charge, I could get an additional 20% off. So I said sure, with no intentions of ever using it again of course. Anyway, the request for credit comes back "refused" with no reason and that I would be getting a letter from them explaining why, which I received today with the reason “bad credit and inability to pay”!

The sarcastic cashier, obviously, was very unable to handle a few simple and legitimate complaints. I spent like $368 in Kohl’s on Sunday using a 30% off coupon and getting $30 in Kohl's cash. I needed to return 2 items that totaled about $45, but I was purchasing $65 more stuff (like 4 days later when the KC was valid). So, mysteriously my $30 KC turned into only $20. One of the items I was purchasing rang up $12 higher than the sign from the rack. The cashier decided I needed a lesson on how to read the signs in Kohl's that I had to "match up the full price to the sale price,” yadda, yadda. Oh, like I'd never been in Kohl's and didn't know that! They never acknowledged or made any overtures that the stupid signage was wrong! So, I went back to check the signage because the manager didn't offer to come to the register and go check for us to settle the dispute and I left my $30 - I mean $20 - KC coupon with my merchandise at the register. When I decided to pay for the merchandise minus the mispriced/marked item, the cashier gave me the total. I said, “Okay, where is my $30 - sorry, I mean $20 - since I returned some stuff from a $368 purchase. Discount for the KC?”

I was somehow signed up for eBill, and apparently missed a payment by a couple of days because I got a $5 late fee on a balance that had not been paid. Well, I paid the amount they told me to pay. Just last week, I had Chase run my credit report for a refi on my house and my credit score had gone from an 800 to 701-716, almost 100 points! I looked closer, and Kohl’s reported me for a 30 day late on $5! I called them to explain and they said, "Well, you've been receiving bills in your email." In actuality, I have not, and I have 5 years of Apple mail history to prove it.

I went to Kohl's in Ahwatukee, AZ and the manager took my coupon out of my hand and said they don't take the $10 off coupons anymore. Then she said, "Where did you get this?" and ripped it up. She said they were fraudulent. That's **, that she tore my coupon up and I will never shop there again. It is a legitimate coupon and they didn't want to scan it.

I bought a KitchenAid 5qt tilt head mixer at Kohl's and was supposed to receive $30 cash back. I sent the rebate form and proof of purchase the first week of Dec 2011 and have not received the rebate yet. I sent it to an address in El Paso, TX as directed on the mailing instructions. After 6 weeks, they informed me that I hadn't sent the proof of purchase. I had taped it and the rebate form to a piece of paper and had made a copy of it for my records. I sent them a copy of this the last week of January 2012 and have never received a response. I don't know what more I can do.

I don't understand why when I try to log in to pay my Kohl's charge, I am constantly getting an error message saying "website can not be found". Furthermore, why the hell isn't the automated pay by phone option working? I called it several times in the last few days and there was no dial tone to the line and one time, it asked me for the last 4 digits of my social and then put me on hold for 4 minutes until I just hung up. I just want to pay my bill!

I have always paid my charge card on time and without any issues. For the last several months, none of my online payments have gone through. I have the payments listed on my Quicken account, but they were never processed. Now that could be my error; regardless, I accept responsibility. However, I changed over to online communication to eliminate paper. I have not once received an email notification from Kohl’s with the exception of sales. I was notified this morning via phone call that my account was past due. I was aghast. I logged in but was told that due to login errors, I was blocked from my account. I went into the store to pay off my balance and was told I can't use my VISA debit card; I had to pay in cash or by check.

I went to Glenview, IL Kohl's on June 7, 2012. Actually, I bought exactly what I was looking for so I have no complaints about that. But my cashier was another story. No hello, no smile, no thank you. Nothing. She took my money and that was it. When I approached her, she was looking around for someone but that was it. No eye contact, nothing. Customer service is definitely lacking a lot at that store. I'm 30 years old and not old fashioned. But when I pay money for something, I expect a thank you at least.

We have both been charge card customers of Kohl’s for many years. My husband wanted to purchase two pairs of sandals. The electronic tag stated both pairs of shoes were on sale for $19.99 each. When we went to pay, they both rang up at $24.99. My husband told the cashier they were marked at $19.99 each. Her attitude was one of annoyance with us at the difference in prices. She called a floor manager and we waited a very long time for a reply. She said we were wrong and the shoes were not on sale. We did not purchase the shoes. She was really annoyed then.

I had a horrible experience with a cashier in your Paramus, NJ store. Her name is ** and I normally don't complain. I felt she was nasty and cocky. I understand they have to mark a date on a coupon card. But when I said to her, “Wow, you’re the first cashier that ever marked my coupon,” she answered me in a snotty tone, “Yeah, and I'm proud of it.” Again, I will say I understand she had to mark a date, but as a customer service representative of Kohl’s she should have said, “I know, but I have to because it’s my job.” I feel that she was snotty and obviously doesn't have any training in customer service. I spend thousands of dollars in Kohl’s a year and never had a cashier that’s so rude. It's all in the tone and delivery. I will never shop in the Paramus store again. I also spoke to the manager and I feel he agreed with the cashier. I am a concerned customer and I hope this will be resolved. Thank you.

Kohl's cash policy has changed. If you make a return of any merchandise that you received Kohl's cash, they will take back the Kohl's cash on that transaction. It works like this. I spend $50.00, I get $10.00 of Kohl's cash to be used during certain dates to entice me to shop again. If I return an item costing $13.00, they take the Kohl's cash back. I receive a credit of just $3.00. I lose the $10.00 incentive. I bought a $10.00 nail polish with the Kohl's cash. I am not allowed to use the 15% off, 20% off or 30% off promotional code with the Kohl's cash so I ended up paying $10.00 for the nail polish. Do the math. If I would have bought the nail polish, at least I would have paid $7.00. I am out $3.00 on this transaction (incentive) to entice me to shop. They are making money by giving me an incentive to shop. This is a win-win for Kohl's and a lose-lose for the customer.

Hi, I am a long time happy customer of Kohl's way back when I lived in Illinois! I buy everything at Kohl's. I have 4 grandchildren and Christmas is all about Kohl's also! I have recently been diagnosed with spinal growth areas and am in and out with treatments on eval. I am a newbie at getting around without being able to stand longer than 5-7 minutes before the extreme pressure starts on my spine. I can get to the door with a cane, yet there is nothing but a very small sized wheelchair with manual usage that doesn’t comply. When you cannot do that due to the pressure of using your upper body like that, it is unbearable! I find stores are getting more electric, battery-operated shopping carts for the disabled and I was hoping I could interest Kohl's into this! I hope to hear from you soon! I cannot travel with a wheelchair. I am not a driver. I get a cab and a neighbor rides. I do shop at your place a lot. I just cannot any longer (sigh). Please contact me.

My experience at Kohl's was one of confusion, which then led to frustrations. I went to the store's clearance rack and found a ** I wanted. I then found five different stickers saying its price and I had no idea which one was the real price. To my surprise, when I went to the cashier, who also was the manager, I asked if they could ring it up to see the price. Even though the shirt was on the 80% off rack, it happened to only be 50% off. The manager then tried to tell me that it wasn't that big of a deal and kept telling me to buy it anyways. I felt like I was almost being forced to buy it and it made me feel uncomfortable, so then I said, "No, thank you," and walked away. The last thing I heard from the manager was "fine", in a low and unhappy tone. I don't know what I did to receive these kinds of actions and that being said, I don't think I will be going back there any time soon.

Five years ago, I attempted to shop at your #0262, WV and left feeling belittled and frustrated because my shopping experience was "very limited" due to the fact that I am in a wheelchair. For example, first, I had difficulty entering the building because I was unable to open the doors by myself. Secondly, the aisles were too narrow to enter and there was no room to turn my wheelchair around to exit the aisles. I returned today, May 18, 2012, to be greeted by automatic opening doors. Needless to say, this put a smile on my face and I was able to shop in some of the aisles, but not all. Thanks so much for the handicapped upgrades.

The Kohl's store in Ford Road, Canton, MI is just terrible. Just recently, I have walked out of the store, leaving all my items because of a rude help there who was not taking care of anything. I had been to Kohl's on the 10th of May and the girl rang my purchases up separately. I was given a $10-dollar receipt and a $39-dollar receipt. I did not know they had Kohl's cash so I went back to buy a few items, but I could only find my receipt for $39. So I went to customer service and they said there was nothing they could do. The manager on duty said that they could not assist me without both receipts.

My family went to one of the Kohl's store in New York City. Because my family doesn't speak English well, the cashier's attitude is really bad. She didn't know how to respect customers. Also, she didn't let my family use the coupons and took their coupons away. I think she will use my family's coupon later for herself. That was a really bad cashier.

I approached the cashier with an item that I wanted to purchase and a 30% coupon that my mom gave me. When I presented the coupon to the cashier, she informed me this coupon could only be used on a Kohl's charge card. I was initially a little skeptical because I thought that we did the same thing at another Kohl's and she was just being stingy. When I informed her of this, she got rude and made a scene. She outright embarrassed me in front of a whole line of customers. Is this the person you want representing your company, Kohl's? An individual that insults and belittles customers for an honest mistake? I can understand if someone is having a bad day and isn't the most friendly or outgoing, but this cashier went out of her way with her tantrum. I purchased $250 worth of clothes two days before this instance. I've learned my lesson. I'm going to Macy's.

Their transaction processing systems and process would not accept my methods of payment. I have always used my debit card to make purchases there. Their system would not process it. I tried my credit card, it would not process. Then I wrote a check and declined it. Now I knew that all of these should have been fine. I called the bank about the debit card. The bank said there was no transaction request and no reason why it would not go through. I called the credit card company. They said there was no transaction request. I spoke to Kohl's manager on duty. They referred me to a check approval number. The number was electronic and said it was not due to negative information. It was due to risk perimeters. Then I was referred to Kohl's department. I found out that it is Kohl's policy to not take checks over $100 without recent previous check writing within chain. Then it was explained that the debit and credit card issue was due to in-store processing systems. I have shopped with them for years. They just told me they don't want my business.

I am very disappointed with Kohl's customer service. I am a client for many years ago, and I expected more comfort and satisfaction from Kohls. But after I spoke with a manager and know that the regulations are not fair for customers, I do not want to come back to buy more in the store, and I also felt that I made a mistake to choose Kohl's as my primary store to make my shopping.

Well, I went with my family to Kohl’s. And before that, we were at a party with my cousin’s. They all had $10 gift cards for Kohl’s and they gave us 4 of them, so I gave it to my kids. Later, we went to Kohl’s and my son used one and then my other son used the other. Then in 6 minutes, my daughter went and used it. So when my other daughter went, they wouldn’t let her use it. They said it didn’t work and before that, I heard them saying that this family is using a lot of them. It says 1 per customer on the card. When my other daughter went up, they scanned it and said it didn’t work. I know that they are lying because they were still on the paper glued to Kohl’s paper when we got it. And I don’t like what happened. It really got me angry and it upset my daughter. I would really like to get something back because of what happened or else there would be further consequences. Thank you!

I attempted to place an order with Kohl's online. The order system told me there was a problem with the billing address I had given them and to check with the credit card company to see if there was a mistake or to contact customer service. I contacted customer service and the person I spoke to, told me the problem was with the billing address. So no order could be placed - fine with me. I contacted the credit card company who told me the billing address was correct, and that Kohl's had debited my account the amount of the order. I called Kohl's again, and was told that in a few days, the charge would be reversed.

Back in January of this year, I had a substantial balance on my Kohl's charge and was unable to keep up with the payments. Kohl's sent me a letter stating I could pay a certain amount to settle the account. I was excited about this. My income tax return was coming and although I had other things this money was needed for, I chose to do the payoff settlement with Kohl’s.

Consumers beware of excessive late fees/interest. Over the past 4 months, I have had 2 occasions where I did not receive my monthly statement, then received a "late" statement containing $25.00 late fee and interest. Today, I called to handle the 2nd incident and while they removed the $25.00 late fee, they did not remove the interest, and added a $10.00 fee so they wouldn't report me to the credit bureau. This is not a good way to treat a longstanding customer who loved their stores. I closed my account today and will not shop at Kohl's again.

Racial profiling: I went to Kohl's today, 4/13/12. I had my eye on a purse and decided I would make a 20 minute drive to go get it. I walked around and then I noticed wherever I went, someone on the intercom would send someone there and I also noticed that the lights flickered when I went to different departments. At this point, I had been in the store for about 30 minutes. I went to the shoe department and the lights flickered and over the intercom, they sent someone to the department across the way. I walked up and down the aisles looking at prices and shoes. There were a couple people in the department with me. Next thing you know out of nowhere, a lady popped up and asked me, the only black person, if I needed help. She asked only me and no one else. Mind you, she wasn't there when I came into that department. I said no and went on about my business.

I was shopping in the State College, PA store for children's clothing on 4/10/2012, and my purchase totaled $511.40. I noted that it came out of my account on 4/11/2012, leaving me more than enough money in my account to cover my electricity bill. Today, I look in my account to find that $511.40 was taken a second time. There was no credit to my account, like there was a problem with the previous charge. It was just taken out twice for no apparent reason. I was told that it could take up to 30 days to get the problem corrected. This is not a small issue. it is a big one. I also have my mother's 85th and granddaughter's 18th birthday party on Saturday. I guess I will be putting that together on a shoestring. And that is not the only thing wrong. What about the bank charges? What about the inconvenience to me and my family?

In December 2011, I used my Kohl's charge card. I did not receive a bill in January and notified customer service. They said a late fee had been generated and they would take care of it. In the meantime, I paid the balance in full (less the late fee). However, in March, there is now a balance for 2 late fees and accrued finance charges. I only realized this because I received an automated call from Kohl’s. I contacted customer service again and the agent agreed to waive the charges. Apparently, she didn't waive the fees because I received another call today (4/12/12) from the credit department stating that I still have a balance due. I spoke with Veronica and she agreed to waive the charges. I'm concerned that this will negatively affect my credit even though it is of no fault of mine.

Insensitive customer service: Last February 19, I received a call from Kohl's which notified me of being late in my payment. I asked how much my balance was, and I paid it right there. My excuse at that time was that we have a medical problem in my family and may have overlooked checking my email. To my dismay, Kohl's reported a derogatory remark on my credit report about being 30 days late 2 days after I paid the balance off.

I called Kohl's after purchasing a Dyson vacuum1 to 2 years ago. It has a 5-year warranty. The belt broke and I was told by Dyson to take it to Sears in Toms River (45 minutes away) in the Ocean County Mall and they would have to send it out. I was told it was a big job. I'm a senior with back problems and it is hard for me to walk into the OC Mall and return this heavy item. I had called Kohl's the night before and was told by the girl in housewares to bring it into Kohl's and they would take care of it in their own way. Also, since I didn't have the box or receipt any longer, they could look it up since I bought it with my Kohl's card. Of course, they couldn't look it up and see when I purchased it. So I had to lug it out of the store again and get it into my car. I am so disappointed. Had I known it was such a repair job, I would never have bought it.

I have been a very satisfied customer of Kohl's for over twelve years. I have never ever been late paying my bill. I bought a beautiful blouse in June or July of 2011. I went to Ireland for an extended period of time due to an emergency with my family over there. I completely overlooked the very small balance for over thirty days. I came back and went to Kohl's to shop and the salesperson told me I had an outstanding unpaid balance. I paid it right there and then. I also found out that Kohl's informed the credit companies. I can not believe that of all the stores I shop in, that this happened at Kohl's. I brought this to the attention of Kohl's before to no avail.

I was on hold for over half an hour on 03/23/12! Unacceptable phone customer support.

I purchased three sets of sheets of which two out of three fell apart within three to four washings. The original set, Vera Wang, was very expensive and I lost the receipt. I complained on Kohl's website in a review and was told to bring them back and I would get my money back. The other two sets are also expensive, one fell apart and one was unopened. I was afraid to use them. The Kohl's store in Winston-Salem gave me a receipt for my return of $345.84 but said corporate would have to send a check because of the amount and no receipt. I was told to call 800-837-0302 if it did not come in 10 days. Well, it didn't. I called today and was told no, I could have that amount. I could have either $324.18 in store credit or forfeit all my earned Kohl's dollars and get $149.17 against my account and $119.99 in store credit for a total of $269.16.

My order #** must have been delivered to someone else and I received someone else's order. My name and address was correct on the package label, but the contents and the invoice belongs to someone else. I called customer service and was told it would take 10-14 for me to get my credit and they would issue a pickup for my package. Really? 10-14 days? What about my diamond earrings that I was so excited about getting? I am 48 years old and this is my first diamonds other than my wedding rings. Yes, I am very upset. Not about the mistake because we all make them, but the way you are handling it. Yes, very disappointed in Kohl's!

I had a balance of $50.13 on my Kohl’s credit card for which I never received a statement, although I did receive another mail from Kohl’s during that time. After 6 months, I received a bill of $264.75. I was shocked! To make the story short, I was told to pay the original $50.13 and my account would fall to zero balance. Today, I am still fighting the charges. Watch your balance! Better yet, stop shopping at Kohl’s.

I went online and couldn't access my account. I had made a payment that was not deducted from my checking account and I needed to know what happened. I could not access customer service online, or by phone. I waited 10 minutes on hold one time and 12 minutes another before hanging up. I went into the store and the customer service there said they do not have account information. She dialed the same number I had tried and got the same message, “We are experiencing extremely high volume of calls, call back later or wait for our automated service.” I got nothing!

Walk into any Kohl’s; especially in Rockwall and they will badger you to fill out credit for their card everywhere you turn. This is so annoying when you're trying to shop!

I had a $50 Kohl's cash, plus a 30% off coupon and because the Kohl's cash was a week expired, they said they would only give me half. Well I'm sorry but I work too and I just can't get to your store every week. So I left everything there, and left so angry that I will never shop at Kohl's again. I might not be rich and spent thousands of dollars at one time but I did buy all my kids' school clothes and all of my husband's dress pants and shirts there. You lost a devoted customer.

I closed my account with you and I do not want any coupon emails, etc. I do not shop there any more, please quit sending me emails, and do not mail me anything, take me off your mailing list also.

Back in December of 2011, I had a credit balance on my Kohl's Statement. I made my payment of $62.09, they posted the charge of $62.09 and I returned the purchases I made and then had a credit balance of ($62.09). So I decided to use up my credit balance I purchased of some items. I get my statement in January of 2012 only to find that they re-billed me again for the $62.09 for the purchases that I made paid for returned and billed on my Dec Statement. I called them and nothing was done. I was told this would be taken care of.

advertisement they posted online.

I scheduled a payment on 2/17 and printed out ad payment verification. I do remember reading that I will get a confirmation via e-mail. I never did. My balance then was $255 with a minimum payment of $25 which I did. I've been monitoring my bk account for the payment to come come through but it hasn't. Today, 2/22, I called Kohl's and was told they did not get my payment. To make it worse, I was told my payment due was $83. They also said they could eliminate the late fee which still left $58 and I was told that these were my new monthly payments are now more than double $55 or $58/mo. I told them that I am on a budget and cannot pay more than my usual monthly payments. I have not been late before, made at least my minimum payments.

I think Kohl's is charging me interest on amounts I have already paid. I have contacted them many times and they have not been able to tell me how they calculate the interest and how the amount they get is correct.

I shop here on a regular basis (Glenbrook in Hendersonville, TN). I had noticed the cosmetic counter (American Beauty and Grassroots brand) had been slowly deteriorating. I went to get face cream yesterday, the inventory was lacking, to say the least. Samples of the face cream were old, they had a very rank odor to them and then there were hairs in the face cream. Needless to say, this was unsanitary and nauseating! Guess I will switch to Clinque or Estee Lauder at Dillard's, Belk's or Macy's. This was just a dirty, nasty environment!

On Thursday, February 16, 2012 at about 11:30 am MT time I was trying to shop at store # 778 at 1298 N. Main St Layton, Utah 84041. As I walked the aisles I began to notice how unorganized the store was, even though it was only an 1 1/2 that this store had been open for business. As I walked through the store I noticed that things were on the floor. Merchandise was placed on shelves as though they just threw them. This not only included the clearance items but regular priced merchandise as well. I would say that I walked for about 1/2 hour and only noticed 2 associates walking in the store. I finally noticed a floor supervisor and stopped her and asked why the store was so dirty and unorganized. I mentioned to her that I would rather shop at a Salvation Army or even a Dollar Store because they are more organized, personable and cleaner. All she could say was that they could only do so much with the associates that they have.

I was in a rush to go to a wedding and my tailor was never able to correct the issues I had on my suit because he was overbooked which is another complaint in itself. I always shop at Kohl's for the discounts and honestly never had an issue except with their annoying tactics to get you to sign up for a Kohl's card. My cashier was so damn wrapped up with trying to get me a card, he forgot to take off the security tags on the pants and the jacket of my purchase. And to my surprise the alarms never went off. When I got to the wedding, I noticed the jacket tag and was so irate I had to run to Target for a quick jacket and came back to find out that the damn pants also had a tag that I had to wear like an idiot for lack of time.

I am frustrated, because in November, my mom bought a pair of boots for me for Christmas. I wore them for about 2 weeks, and the sole of the boots started to come off. I brought them back, and got the same pair, because I liked them so much, except this pair was a size and a half bigger. The lady said I could try them out, and if they don't work, I could bring them back and get the size I needed, shipped right to my house. I brought the boots back in today, but the Manitowoc Store didn't have the size I needed. They called other stores, but nobody had it.

I was waiting in line behind two other customers. The people that were checking out were taking a long time and the person in front of me told me that she had already been waiting a while. That was the first problem (not for me, but for customer service in general). Finally, the cashier called for assistance. When the associate showed up, she asked for customers to move over to her register. The person behind me rudely went over to be checked out and because of that I stayed where I was. The person in front of me started to be checked out and was also taking a long time. Finally, when the second associate was in the middle of checking out the third person I could not hold my anger in any longer and said something about it. It is the associate's job to make sure she takes the next person in line, not just whoever arrives at her register first. She would have taken a fourth and possibly a fifth customer while I still waited.

I paid $50 by e-bill on my Kohl's site on Jan 12, 2012. I received another bill saying it wasn't paid. I had a confirmation statement and e-mailed it to them. In December, I paid the bill twice and cancelled the last one. Then in January, I paid my January bill. They had it cancelled in late December. I sent in my bank statement with it listing the January 12 withdrawal out of account. They kept insisting it was cancelled in December. I have a December confirmation statement. Now, on February 9, 2012, I paid my February bill and they put the $50 towards a late fee of $25 and interest amount in January bill. I am not paying again in February. You can have the credit card I have used for 20 years in pieces. I also not only will be charging anything, I will never shop at any Kohl's again. I am not paying another $50.

I went in to exchange a gift that had a gift receipt, went back to customer service and waited for 20 minutes while 6 employees did nothing to help 2 persons in line. One employee was waiting on a woman and the others did nothing. I tried to go to a cashier to return the items and she said if it's a return, you need to go to customer service. I really just wanted to exchange the items, but needed to know how much I had to spend. I'm a busy mother of 2, who works full time and has no time for nonsense. It was huge time waster, and I now longer will shop at the store or online.

I went to return two items, child's shoes and ladies top. When gal rang up my return, she said because I received $40 Kohls cash, I wasn't entitled to a credit back. I said first off the child's shoes were purchased week before and no cash back did I get. I had two separate receipts so she said, "I need to ring them up individual. Well, I did get my $20 bucks credit for the shoes but the ladies top was another story. I paid $20 and I only received 65 cents back for the top. I spent $185 total that day when I bought the top so store policy is spend $50 get cash back. I didn't even get 20% of my cost back. The top was not the color I was looking for after I got it home to put it with a jacket. I hope when you put it back out on the rack, you enjoy getting another $20 for it.

I opened a charge card account and purchased some merchandise from the store. 1 month later, I had not received the statement or the card, so I called them because I did not want extra charges on my card, like late fees, interest, and etc. The representative told me they would mail a new card to me and that my payment due date was on a specific date so I need not worry as I still had about 3 weeks to make the payment. I called them up on the specific date on which my payment was due and made a payment over the phone.

I received gift cards and clothes as a gift from Kohl's for X-mas from relatives. Since I shop there a lot and lost one of my receipts, of which I probably had 100 receipts around Christmas time, I didn't have the gift receipts from my aunts' gifts and ended up returning the items. I was told I had to get a corporate refund. I called them and they said they had to research it. I am so confused because they kept my items and I had to wait on hold to talk to someone for 45 minutes and they did nothing for me. Hassle free returns, my **! This store is a scam and more of a hassle than anything! I would have asked people for the gift receipts and been more careful about saving mine if I knew it would be this much trouble! Before this happened, I shopped at Kohl's every week and it was my favorite store. I can no longer consider it a favorite and don't want to even give them my business. They better send me my in-store credit or I'm going to raise **.

I walked out of the Kohl's store and was unaware there was a step and I fell unto the pavement and subsequently broke my elbow on October 29, 2011. Although many people came to my aid, not one Kohl's employee was among them--I was a few feet from the entrance. All other stores in the Harlem/Irving plaza have ramps or level pavement coming out of this second level. Kohl's second level sells large comforters, pillows, and breakable items, which you would think would warrant level pavement, since customers with packages would not see/expect a step coming out of the store.

Cuisinart coffeemaker on sale for $179, less 15% off coupon. A $10 cash card about $143 net. I got home, checked the Cuisinart site to be sure I purchased the correct coffeemaker and I saw that the regular retail was $129, not $179. Crate and barrel, also $129. I called the Burlington, VT store back. She told me $179 is their price. She said if I want them to match anyone, bring in a copy of the proof. They would not look anything up. I'm completely disenchanted with Kohl's. Anyone can have a sale when the product is priced where it shouldn't be.

I ordered a $100 gift card to be sent to my daughter. The gift card was never received nor was there any notification of shipment, tracking number or delivery. After inquiring about the delivery via email, I was told the item had been delivered and redeemed. I informed them through numerous communications both email and via phone that it was not received. At first, I asked for a replacement but after numerous failures to make that happen, I asked for a refund. The refund has yet to be processed but I asked AmEx to investigate.

A sign was posted at Kohl's store number 250 Pineville N.C. that reads: “Buy one get, one free all chaps luggage, equal or lesser value.” When I went to the counter it did not ring up as such. The department manager called on his mike and they said there was no such sign. I went with him upstairs to show him the sign and it had been removed. It was there 3 minutes prior and for the twenty minutes I looked at the luggage. They would not honor the sign saying, "Well, I didn’t see a sign." I will never shop at Kohl's ever again. Note I had just opened a credit account with them the day prior. Shameful.

I'm trying to resolve an issue with online payments. I'm repeatedly getting charged for return checks ($25.00) because Kohl's flip flops between two "explanations" - (Customer Advises Not Authorized) - Wrong! and then they say when I correct them on that, that they were denied payment from my bank, which I've confirmed with my financial institution that there has been no attempt from Kohl's to retrieve funds from my account. (I did confirm my account number with Kohl's and it is the correct account information.)

I'm getting tired of discrepancies between how much I'm handing a cashier to put on my Kohl's charge card at Wilton, NY vs. how much is being credited toward my account. At least twice now (perhaps more), I've received an amount less or none of what I've handed the cashier towards card payment. I have lost a fair amount of cash being naive and trusting the amount I was handing the cashier was actually going towards my account. That will happen no more as I do not trust how business is being conducted there. I intend to avoid using the Kohl's card as much as possible. If I do use it and make a payment, I'm going to check the amount before I leave the store and I'm going to carefully file the receipt until my Kohl's charge bill comes. That way I can be armed with the receipt and ready to battle over my statements since that is the way Kohl's chooses to do business with me.

Kohl's is always ripping people off, never giving change back to customers. I have seen this at least 10 times happened yesterday to the people in line before me. Cashiers are on personal calls when they are checking. I have seen managers doing the same. I purchased a bra about a month ago then two weeks later, I purchased another one. Two different SKU numbers because two different colors. The first one I got was defective, so I went to return it because they had no more in my size and I had been to three other stores looking for my size.

I purchased a jewelry box via a Kohl's kiosk the day after Thanksgiving in Moline, IL . It was a Christmas gift for my niece who lives in Connecticut who was shopping with me at the time. They did not have the color she wanted in the store so when the store associate suggested we order it online, it seemed like a good idea since the shipping was free and we could send it directly to Connecticut and she would not have to take it on the plane. The jewelry box was $51.99 and at the time, Kohl's was giving Kohl's Cash $15 for every $50 (which they said I would receive via e-mail within 48 hours). The Monday after Thanksgiving, the jewelry box went on sale for $38.99 plus they were offering an additional 20% for Cyber Monday. I checked my account online and I had not yet been billed the $51.99 so I went into my local store after work.

I ordered a necklace for my boyfriend for Christmas. It was too chunky for him so I sent it back. I have my receipts for this. After a couple of weeks, I thought by now I should have at least heard that they got it. But I have not. So I contacted Kohl's. All they keep sending me in e-mails is, "I'm sorry. We did not receive that necklace." I sent them my receipts and I still got the very same e-mail. They are not checking into it. Nothing. Someone got that necklace and they don't care. They evidently have shady workers and they are not at the very least investigating.

I ordered $132 orth of merchandise through kohls.com on 11/25/11. The first thing that happened was the full 20% was not taken off of the total with the coupon. Then I checked the status for part of the shipment and saw that UPS had "damaged and discarded" 2 items a few days before. I was the one who had to contact Kohl's about this. Because they could no longer fill the order, I had to wait over 2 weeks for a refund. The next issue I had was making a return. They claimed that because I earned Kohl's cash for this transaction they would deduct $15 from the refund. This was completely wrong. Even if I had returned this item I still would have been eligible to keep the Kohl's cash by almost $1.

I was on the second floor at Kohl's and I couldn't find the stairs to go down to the 1st floor. I passed by a lady, she works there and there was a guy next to her. I said, "I'm sorry, I have a question". Then the guy who was next to her said, "you are not saying a word until you say excuse me first". I was just wondering if I was someone who works there, what shall I say? She didn't say a word and she laughed. I felt bad. Instead of saying I am helping someone right now, she responded as making fun of me.

I placed 2 orders on Kohls.com on 12/17/2011. One came okay but by Dec. 27, 2012, I received nothing for the second order. So I went to my account online to check on its status. It shows "package is ready to pick up at facility", no tracking number. I called Kohl's customer service. The reps told me the package was misplaced, no replacement offered due to limitation inventory. The only option was to cancel the order and credit the refund. So I went ahead and placed 2 more orders with them online.

I purchased a Keurig coffemaker online. I’m entitled to $10 for every $50 spent in "Kohl’s cash". As others have complained, I never received it. I called today and was told I missed Kohl’s cash benefit by one day. I remember the Kohl’s cash being the deciding factor over purchasing at a lower price on amazon.com. Total **! Customer service was less than helpful and couldn't provide me with proof. Lesson learned. I will not shop at Kohls or kohls.com ever again. I over paid for the same product I could have bought somewhere else for less! Big retail stealing from the consumer again!

I ordered a potential bridesmaid's dress from Kohl's online. It turns out the color was not exactly as it appeared on my screen (not uncommon and not Kohl's fault). I couldn't figure out how to return the item, so I called customer service. The lady was really nice, and told me it would be easier to return in store, but it's 45 minutes away, so I opted to return via mail. She said she would send a UPS driver, to pick up the package. I was not sure if I would be home when the said driver came, so I put the package outside. There, the package has sat, and sat, and sat.

At 09:40 pm approximately, I entered Kohl's with my girlfriend. I had an item I received as a Christmas gift and asked her to join me since she shops at Kohl's all the time, however, at a different location. Upon entering the store, we immediately asked the first cashier where to make returns so there would be no issue returning my item without a receipt and others could also see we entered the store with the item.

I purchased a watch for my husband for Christmas. I found out that it wasn't the watch that he wanted. I took the watch back to Kohl's. They didn't have the one he wanted in store so the person at customer service ordered it for me and had it shipped to my house. When it arrived, I opened it to find that it was the wrong watch. I called customer service and they said they couldn't issue a new watch until they received the watch that was sent incorrectly. They told me the quickest way to do that was to take it to a store. I took the watch back to the store and they said it would take 24 hours for it to show up as returned. This was on Dec. 24. I called customer service to order the correct watch on the 26th. They would not honor the original price paid. They said that I had to pay the current price even though it was their error in sending out the wrong watch. The difference in price was almost double.

It has been more than often when I shop at Kohl's that I always find discrepancy between what's discount currently advertising above the merchandise vs. what's actually being discounted at the register. I would have to fight by grabbing the discount sign and show the cashier the advertise pricing/discount to be able to prove my points. If a customer doesn't watch the cash register during check out and remember what discount they're expecting, they would never known. Is this a kind of practice that Kohl's is doing to their middle class consumers who watch how we spend our money? By saying 50% discount next the merchandise but only doing 40% at the cash register?

Discrimination/racism at Kohl's! I was shopping one day and about to leave when I stopped to double check my receipts and such. One Kohl's employee said to another, "I don't know why he get's special treatment, he's not even American!” I was floored! I have a bit of a thick Irish accent, yes, but that is unacceptable! The “special treatment” I got was an assistant manager personally had helped me as they happened to be in the area at the time! I contacted the store manager who did not even take the time to sit with me. I contacted the district manager, a Trisha **, who was the most rude person I have come across in all of my years as a consumer! Then the regional manager, a Jim **, who gave me the runaround as the holiday sales would have been damaged. Lastly, I got corporate, a Melissa **, and forwarded all emails from the start!

I went to Kohl's on Stringtown Road in Grove City, OH yesterday with my family so my wife could find a dress. While there, she found one and went to the dressing room to try it on. While there, I was appalled at the videos playing on the TV. I had to remove myself and the kids from the dressing room waiting area. Odd thing--the video says "Kohl's" on it, but looks like MTV. I think that if Kohl's wants to play videos with women getting changed in the back of cars and people in bed together, they should just change their name to adult clothing center. Because people with kids that they are trying to raise right can't go there! I am fully expecting a Kohl's Corporate Troll to find this post and leave some degrading comment about my intelligence or something. If you have children or have any respect for what you allow yourself to watch, don't go to Kohl's!

I placed an order at **** on December 2, 2011. The order consisted of several items I was purchasing as Christmas gifts. Nearly two weeks later, on December 15, 2011, I received an email saying my order had shipped. There was even a UPS tracking number. Unfortunately, when I attempted to track the package earlier this week, UPS had absolutely no record of it aside from the fact that a shipping label was created. When I called Kohl's' customer service, they confirmed the order was never shipped. They also couldn't provide me with an explanation of what happened. The most I received was an insincere apology. This is my first experience ordering through ****. It most definitely will be my last.

I ordered from kohls.com and was sent the wrong item, so I drove 50 miles to Santa Fe to return the incorrect merchandise. I chose the correct item in the store and went to pay for it. The checkout clerk couldn't speak English at all (I asked if the store gives a military discount and the clerk couldn't fathom what I was saying). A supervisor came by and I complained. She rudely told me that "Kohl's doesn't discriminate in hiring. Speaking English isn't important and she never gets asked that question." I completed the transaction, started out the door, and decided to void the transaction. I returned (yet again) to the back of the store and got a refund. I asked to speak to the store manager and was told the employee who berated me is the manager. It's really difficult for me to understand, in this economy, how stores can hire people who don't speak English and promote people who are intentionally rude to customers.

On December 12, 2011, I ordered a child's pair of PJ's and a Gold Tree with a $50 gift card. I have ordered online due to not being near Kohl’s. I received the package on Saturday, December 17 but the gift card wasn't in it. I have already called them about the first order I did with them. I called twice on that order and since I called about this one twice so with four calls, you would think you could speak with a manager or supervisor not when calling. I told the service representative that I believe someone stole the gift card and he quickly said they wouldn't do that, yeah, right! I guess I have totally lost $50 for I do not see them giving me a credit when all I get is someone who doesn't give a darn about you or anyone else he talks to on the phone.

I paid my bill on 9-16-11 at the Modesto Store. I was called the next day because I forgot to sign the check. I went back into the store and signed the check. The lady in the office told me she debited by bank, then reversed it since the check wasn't signed and now she was going to debit my checking account again. My bank statements reflects these transactions. On 10-26-11, Kohls reversed my payment from my account and sent me a letter that my bank returned it for NSF. The money is gone from my checking account as a Kohls direct debit. Kohls is saying my bank returned it Oct. 26, 2011 as NSF. My money is gone from my checking account. No record at my bank of NSF.

Kohl's canceled my Cyber Monday order due to no reason (except incompetency). Do not shop at Kohl's for the holidays! I have been chasing them for 2 weeks but their customer service is running me around with all kinds of excuses but no solution. Now I don't have a Christmas gift for my wife and no more Cyber Monday deals anywhere. If you will research "Kohl's order canceled", you will find hundreds of these incidents.

I thought it was just me until I spoke to some friends. Kohl's is playing Spanish music in their stores! I was so upset I left the store but not before telling the cashier why. PC is out of control. I will not go back and I will pass this along the internet! What happened to Assimilate? What about all the others in the melting pot! Kohl's should be ashamed of itself!

It's time for everyone to make a complaint with the Federal Trade Commission over Kohl's false advertizing. They know exactly what they are doing and do not care about their customers. They promise things they then do not deliver. False advertising is against the law. Please file a formal complaint with FTC.

I clicked on their online advertisement to "buy this item now" (Pandigital Planet 7" multimedia tablet). I proceeded through the checkout process and when I received an email about an hour later, I noticed that the item in my confirmation was the 7" Pandigital Star Tablet not the Planet Tablet that I clicked on. I called immediately to inquire. The rep was as confused as I was because the same thing happened to her when she clicked on the add. She checked into it and said they were out of stock on the Planet and she said she could not cancel my order. This is clearly a bait and switch. They never indicated that the item that I clicked on "to buy now" was out of stock. They simply substituted an inferior item in my shopping cart.

My mother had purchased some clothes for my children in April, July and August. Some of the clothes did not fit so I took them to the store and asked if I could exchange them. I was told that I would receive an in-store credit in about 7 - 10 days. After 4 weeks, I called the corporate office and inquired about my refund. I was told that I needed to tell them the month the clothes were purchased in. I told them that I had not purchased the clothes, my mother had and I wasn't sure of the exact purchase month. Needless to say, they kept the clothes when I initially went to the store and I have not received my in-store credit. It's been 4 months. I returned to them $135 in clothes and got nothing. Their advertisements about hassle free returns is such a lie and misleading. Something needs to be done because Kohl's has stolen clothes from me. They took the clothes and have the money too.

I returned some items that I bought last year to Kohl's with receipts, I had paid for the items with a credit card. The associate said that the receipts were no longer in her system so she had to process my return as a non-receipted corporate refund. I would receive a check from the corporate office within 7 to 10 days. It took close to a month to receive my refund and it was a merchandise credit instead of a check. I spent half a day on the phone trying to get the matter straighten out and was hung up on by the corporate operator 3 times. I finally called the store manager to get a resolution. I now have to take the merchandise credit in to exchange it for my cash refund.

Is there a "minus star" button? I purchased fine jewelry at Khol's, Johnson city, TN. Two days later, I found the same piece for less than half of Kohl's price. I returned it and was told I could not have a full refund because I received and used Khol's Bucks. I returned the purchases made with the Kohl's Bucks and still could not get a refund. Only a merchandise credit was offered. I stated that if I returned the purchases made with Kohl's Bucks, I felt I was entitled to a monetary refund. The "customer service" rep advised the best he could do was send my complaint to corporate headquarters & they would contact me within 1-2 weeks. I left with Merchandise credit and no refund. Approximately 2 weeks later, I received a card for Merchandise credit in the mail. No other contact was made by Kohl's corp. I contacted Kohl's corp and no one really wanted to hear my complaint. I cancelled my newly opened account and vowed I would never again darken your doors.

Someone had thrown-up on the entrance-way door on both sides on 02 December 2011 at 10:00 a.m. at the Salisbury, MD store and took them at least 50 minutes for someone to clean it up. Several customers were just as disgusted as I was. This could have been a real health hazard. It ruined my shopping experience at your store.

I made an online purchase on 11/28/2011. Fortunately, I printed out the confirmation for that purchase, because I never did receive one via e-mail. Part of my reason for the purchase was to earn Kohl's cash. I earned $15 indicated on my receipt. The receipt also indicated I would receive the Kohl's cash coupon via email within 48 hours, and it was good from 11/28 to 12/5. I have yet to receive it. I called Customer Service on 12/1 and could not get through. I used their email system to ask about this. Their system indicated a 24-hour response time. 26 hours later, still no response. I called again on 12/2. This time I talked a person located in Central America. The connection was bad and she was difficult to understand. I finally asked for her manager. She admitted to me that the email system sending out the Kohl's cash coupons is not working.

I placed a large order on November 27, 2011 online. I received a confirmation that the $30.00 Koh's Cash would be sent within 24 hours. I have saved all my emails. It never came, not in my spam, etc. and I am very frustrated with all the emails and calls I have placed to try and resolve the issue. Reference number: **.

Everytime I go to the Valencia, CA store, there is never enough help. There is always only one person working in the return department. I stood in line for 20 minutes today and only one person in line got helped. When I approached the manager, she said that her hands were tied and there is nothing that she could do. I ended up having to leave the store because I was on a lunch break. Now, I have to return later this evening and do this all over again. I'm sure there will only be one person working.

I went online, on Monday November 28, 2011 to shop for my niece's baby daughter. I saw on Kohl's front page toys advertisement, the Baby Einstein Deluxe Read and Play Gift Set, originally $69.99 now $39.99 plus 20% off. I tried to order it for about half an hour. Thinking it was cyber Monday, things may have been slow, still no progress. I then called the Kohl's Customer Service, after 15 minutes, including the customer service person calling the store in Millbrae. They said they don't have it and never had it. She suggested I call the store manager, I did. The store manager Bebe, said she would check into it and call me in 10 to 15 minutes. 30 minutes later she called, stated they don't have it and she would try to locate it. I asked her, "Does that mean your store never had it?" She said without the SKU number, she could not tell me. She said she would try to locate it.

I ordered three toys online that you did not have in the store. The sales clerk was very helpful and said that I would be getting $15 in Kohl's cash on my computer after the transaction was completed and to watch for it on my computer. I still have not received it. When will I get it? My other dollars expire on the 5th, I will not have it in time to do my other shopping because I do not live close by your store.

I was in Beckley, WV on Black Friday and I was mistreated by several employees who, for lack of a better term, treated me like a common **. First, I lost my Kohls cash in the store and they told me, "sorry about your luck, but once it's gone that's it". Luckily I found it and I continued to shop and I was just a little short of $200 to get $60 in Kohls cash and the supervisor said to me, "what do you want with a whole lot of nonverbal negativity". So I told her just so she would calm down to keep it, I'm obviously more trouble than I am worth. I asked those five girls, "Why doesn't the fact that I'm a patron here count for anything?". I was being treated with such hostility. I decided it easier than standing there arguing in front of people that I would just fore go my $15 Kohls cash and left very upset.

I went to shop Black Friday sales and went there especially for an item listed in their sale bill. The item was a Bella brand Belgian rotating waffle maker for $9.99. When I went to pay for it, they told me that this was $62.99. I explained and showed the sale bill to them, advertising this exact product word for word. The cashier said that several people have complained about this and she didn't know why they didn't specify the two machines they had. Why one was higher even though the ad clearly stated the same kind and brand of the one I took up to buy at the register.

I want to thank the manager at the Easton Kohl's for making my brother(Lloyd **) very sick to his stomach, and causing headaches from your worthless, so-called manager Debbie! She is not fit to be your manager at all. She changes the hours for the workers, and does not let them know of her changes. Lloyd has had stomach pains, and very bad headaches due to Debbie, and with her blame game-"I can't help that you have not been trained!", as she would say. My brother Stopped working at Kohl's as of this morning, Nov. 23,2011 Do to your so called manager!

I have always looked forward to shopping at Kohl's when I am in the States. Unfortunately, I opened an account. When I returned home I received the invoice which was for approximately $50+ and sent them a cheque for the total amount. They said I was late which is possible with the time it takes to send mail between Canada and the US. (They can take that into account when they open accounts for Canadian customers). The late charge was $25 and I wrote to advise them that the account was paid in full. I have been harassed with phone call anytime for early morning to late in the evening.

I ordered items from Kohl's in store and had them shipped to my home but never received the items. I contacted Kohl's and they put a trace on the items and I also got in contact with UPS that said they delivered my items and just left them at my front door. Again, I never saw my packages. Now Kohl's is telling me that they cannot reimburse me for my items.

I own a travel tender portable player. I have had it since 2006. It was a gift from my late mother, for my son. I stopped using it because the one side collapses. I got it out the other day to use for my new puppy (for my son), and I can not get the one side to stop collapsing. I called the 1-800 number but it no longer works. Then I saw that it was recalled. I called Kohl's but they were no help. So, I am seeking clarification on what to do from this web site. I hope you can help. Thank you.

I have been looking for retail work and I went on Kohl's site to fill out their application, only to be turned down by Snagajob.com before they even looked at my application. I called the store that I was interested in and spoke to a woman who was at first nice and then she said that they cannot even see the application to come in and she would give me a paper application to fill out. I went to the service department, like the woman told me to, and asked for an application form. The woman behind the counter said, "You have to go online." I told her that I did, and I spoke to someone and she said to come in and get an application. It was the women behind the counter, and she said, "Well, if you were kicked out of Snag a job, then you were not qualified." She was so rude and mean.

As a previous Kohl's employee, I was unhappy with the treatment I received from the store's LP. A customer can use multiple coupons, share the 30% off coupon even though it says "not transferable," and have hassle-free returns. But a Kohl's employee who shops at Kohl's gets treated like a criminal--we can't share the 30%. And if we return something, it has to be investigated!

On Sep 17, 2011, I ordered several items online. I was told through email that I had earned $20 in Kohl's cash. It would be emailed to me within 24 hrs in a separate email. I never received it, although I received many other emails from Kohl's. I was told to place another order by Oct 7, and to email the service rep Nevada for an adjustment. I declined. She again told me that the email to me could not be "re-issued". I could order again or buy something in the store by Oct 7 and she would "adjust" my order.

I had decided to go to Kohl's to buy a pair of jeans. After getting home, I started to think why am I paying so much for a pair of jeans? So I looked at the tag and it said $44.99. But when I peeled off the little sticker saying $44.99, it said suggested retail price of $29.99! Wow, such ripoff! I'm still thinking if I should return it, but most likely, I am.

My 89 years old mother has been receiving phone calls from Kohl's for about 1 month, daily at 8:30AM and other times of the day. They are requesting for the last 4 digits of her social. Since they are calling her and we don't really know who it was, I have instructed her not to give out information. When I tried to call Kohl's and find out what they wanted, they would not give me the information nor agree to stop calling even though I explained that my father is terminally ill and she is having all she can do to cope with that. After finally tracking down her last bill, she owes the $6.50. So much for compassion Kohl's. I can't submit this form unless I check a star. It states that zero is not a valid choice, I feel that is what you rate.

I have loved your store for years but I am finding that it is almost impossible to find clothing made in the USA. I bought my daughter's birthday gift at Kohl's today (made in China) and decided when I left that will be the last. We need products made in our country and buyers that insist on it.

Sometime in August of 2011, I purchased 4 pair of trousers and paid for them in cash, as I always do. While checking out, the clerk said that I could save a reasonable amount of money by taking out a Kohl's card. I then filled out some sort of application, when she asked me for my SS#. Like a fool, I gave it to her. She gave me my receipt (only after I paid her with cash) and I left the store. Today 9/16/11, I received an account summary from Kohl's saying that I owe them $109.10 and late charges. I do not have the receipt and know it is impossible to prove otherwise, but I feel if this sort of scam is going on, someone should know about it. I would take a polygraph to what I just stated.

On August 13, 2011, at or around 7:45 pm, I contacted Kohl's to discuss why my payment, that I had put through two weeks ago, was not posted on my account as it was due on August 13. I spoke with a customer service rep by the name of Les. The rep said that there was no record of a payment pending or a payment put through to the account. I said that was strange as I had always put the payment through online before. He said because it was due today, I could make a payment then over the phone, which I did.

My wife had bought a blouse on 8/19/11 and was going to wear it this past Saturday. She then found that the security tag was still on so we decided to take the blouse to the store to get the tag removed. When we got to the store, the first cashier who was there did not show any interest in helping. She said that we had to go to customer service for assistance. We talked to an elder associate who explained that we needed a receipt to be able to take off the tag. We explained that we came into the store, cameras on us, had ID's, and all we wanted was the tag removed. We did everything to state that if we were crooks, why would we go to the extreme lengths to be on camera, present our IDs and just make this simple request?

I love this cleaner however, when I filled the front piece with water and carried it to the cleaner, the handle broke. So I exchanged it for a new one.

I just have the worst costumer service experience. I bought myself a suit back on August the 11, 2011. I bought it for a wedding that was canceled. Unfortunately, I lost my purchase ticket. I went back to the store to see if I can get a refund. I wish they told me that I can only get a store credit or to try to get a corporate refund.

I opened a Kohl's card at the store to save 15% on my purchases that day. I also paid the amount at the store so I would not receive a bill. Six weeks later, I received a bill for the amount I had already paid. I called customer service to explain that I had already paid this bill, but did not have my receipt. They said they would investigate and let me know. About 2 weeks later, I received a letter in the mail stating that they could not find anything that stated that I had paid. Not only do I have to pay this bill again, but they are charging me interest and a late fee during the time it was under dispute. Bad business.

I have had an ongoing problem with Kohl's not sending their electronic statements as requested in 2009. I have called them on numerous occasions to complain. I have been told the problem was solved. Most recently, I called the 800 number to check the status of my account. I found out I had an outstanding balance of $78.00 of which I was not aware. I called the company to pay my bill immediately. The customer service rep deducted the late fee. And I made a payment in full. It was not more than 15 minutes after the call that I received an electronic statement showing the $78.00 due. Kohl's, I later found, had reported the late payment to the credit bureau which affected my credit. I called them to request they remove the credit statement. A few days later, I received a letter stating that the statement to the credit bureau would stand. I refuse to allow them to harm my credit which has been excellent.

I, the customer, drove into park only to answer my cellphone as to not cause accident while driving and talking. I parked in the reserved space for employee of the month just to finish my call on the cellphone. I had an irate, rude, obnoxious lady who claimed she was an employee with Kohls. She yelled at me in a threatening voice that I was not to park there as I was not an employee and she knew all employees there. She proceeded to threaten me with taking my license plate number down so that she could report me to Kolhs and that they could give me a ticket for $180.00.

The past two pair of school tennis shoes I have bought for my teenage son have started falling apart within 2 weeks of buying them. The stitching on the side has come undone on both pair! If you pay $100 or more for a pair of shoes, they need to last for more than a few weeks! I am very disappointed in Nike's tennis shoes in the past 2 years. I'm not sure if I will pay for another pair!

I was trying to return something I had purchased from Kohl's with a $10 coupon. The original associate was very kind and explained that my return will be given as Merchandise Credit and not back on to my credit card. I asked for an explanation and she was not sure, so she brought a manager (Scott) to explain it. The manager stated the same thing and I pointed out to him the terms stated on the receipt that coupons will be given back as Merchandise Credit, but nowhere on the terms does it says that my credit card purchase will only be given back as merchandise credit as well. As soon as I brought this up to Scott, he stated: Do not go that route with me, I am a business major and California Law states that managers can change the policies as they see fit. After this, I was very upset and asked for his name as he was not wearing any type of identification. He said his name was Scott. I asked for his title and he said he was the "big boss".

Your ad blocks the weather channel radar selection bar and I could not access radar which caused a severe delay in our putting out to sea.

I ordered a pair of shoes on their website for my youngest son for school. Four days later, I got an automated email stating that my ordered was cancelled due to a system cancellation, and my credit card will not be charged. That's it, no explanation. I wrote them back for more information.

I called in March to ask for a reduction in my credit crd payment as I lost my job nearly 4 years ago. I was trying to make full payments but money was tight. I was told that I qualified for the hardship program and if I would pay $22 mointhly I would be charged no interest or other fees. I agreed and she told me that it would take seversl weeks until my account would be correct. I waited and waited and kept getting bills saying I was in default. Now in August I got a call saying that I must pay $79 a month and also pay late charges. If I COULD AFFORD HIGHER PAYMENTS i WOULD HAVE BEEN PAID UP. i HAVE NEVER GOTTEN A BILL LISTING A $22 PAYMENT DUE. wHATS THE DEAL?

I purchased $32 with my Kohl's charge card in mid June. On July 29, I received the bill with a payment due date of July 15. My new charges were $48, which I paid. The customer service was uninterested in my dilemma. I needed that money to fix my time machine.

I have to buy a watch to get a battery since jewelry department wouldn't open my watch to find out the battery size.

In July of 2011 I made my payment online as usual however I forgot to update the bank account information that is stored on Kohl's website causing me to pay my bill with an account that is closed. Because I do not have a bill with Kohl's every month, I did not think to update the information on their website when I closed my banking account the prior month. I received an e-mail from Kohl's that my payment had been returned and that they would not accept a payment online for a replacement. I called customer service today to see if they would waive the returned item fee (as I have done in the past with other store issued credit cards) and was extremely displeased with the service I received!

I returned some items in June 2011. I thought I had lost the receipt and the card that I had used for the purchase had been lost and my bank issued another one with a different number. The associate told me I would get a corporate refund. The receipt said to contact Kohls at the number listed on the receipt if I did not receive the money for the return in 7-10 days. Needless to say, I have not received it. This is now almost the end of July and I have yet to get through to anyone of the number at the bottom of the receipt. All I get is a recording asking for the date of the receipt and the 12 digit number it says is not valid. I have my phone records and have spent close to two hours on hold, never getting through. I have been back to the store and the managers say they have no control and cannot help.

I have been using Kohls' credit card on special occasions, and on 7/23/11 I went online to order a $150.00 gift card for our grandchildren in the Bay Area, to buy their school clothes. My credit card was immediately charged; however, I received an email that there will be a delay in delivering the gift card. I was curious what the reason was, and I consequently was connected to the company’s fraud department. At that time, the representative investigated me by asking for my date of birth, social security number, telephone number, address, my email address and the email address of our son. I was told that it's for my security, which I believe was for the company's security instead. In their email, Kohls didn't mention that there would be an investigation before the order was being processed.

I always have a good shopping experience in your store. The sales associates are always pleasant and professional. I would just like to see Kohls have an associate in their fitting rooms more often. Monitoring these rooms I believe sets a tone of letting customers know that they should return merchandise back to associate on hangers and not left on floors . The store renovation has a nice , fresh look so I would like to see the fitting rooms reflect that feeling.....

In December I brought my elderly mother to your store for her winter wear. I was told no wheelchairs available due to a theft on black friday. I wrote an email to Khols and received a response that basically said Khols provides wheelchairs as a "courtesy" and new ones are on ordered for this store. Today we went back for her summer wardrobe and again no wheelchairs were available.

Recently, I went to Kohl's with the intent on returning some items that were purchased, but that I could not locate my receipt for. The lady at customer service informed me that I was receiving a "corporate refund" which was okay with me. After not receiving it in their time frame of 7-10 days, I called and called and called. On the 5th time of trying to reach someone, I sat on hold for almost 25 minutes; I was finally speaking with a human, who was rudely asking me why I was returning things with no receipt.