Kohl's Reviews

Back in Sept around the 18th I was visiting a sick aunt for the day. No clothes or anything. 6 hour drive. She passed. While there, I went to Kohl's. Purchased a couple new outfits for the stay and the funeral. Went to Sephora. Got some makeup and the clerk was telling about the spend 95 on the samples perfume get a big one free so I purchased it. Went home used the samples. Went to purchase "My free one" and the coupon had it expired on Sept 5 - 14 days Before I purchased it. Today I reached out to customer service and was told they cannot help. I have to Drive 6 hours back to the original store!!! Are you Serious. I have been a loyal customer of Kohl's for many years and do believe I will be canceling my card.

Kohl's is a rip off. They dropped 2 packages off at different times to a community mailbox that has a huge sign that says. "Do NOT drop packages here. Deliver to home." Argued 3 different times with them. All they say is there is a pic of 1 delivery on the ground, in the snow, in front of the sign that says "Do not deliver here."

Bought a ring for my husband for Christmas and it was on sale. The ring ended up being too big for his left hand so I took it into the store to even exchange for the right size and the lady told me that since I bought it online I couldn’t even exchange it. I had to re-buy one that is not on sale anymore ($100 more now). Wait for the ring and then bring both of the rings back into the store to even exchange it then. Why couldn’t they just order me a ring online and override the price for an equal exchange, but instead they’re making things very difficult on customers and lack customer service skills. The lady could care less that I live 25 minutes from the store as well and already drove there to exchange. I also have to upfront the money for another one in meantime. I work retail and have never heard of such a thing my entire life.

We purchased a robot vacuum for Christmas. The package never arrived and we opened an investigation with UPS. It's now been a month. I have called Kohls multiple times to try and get a refund. They said that they can't refund the order because they show it as delivered, but UPS shows it as an open investigation. Kohls' advice was to dispute it with our credit card company. Now we have to wait to see how the chargeback goes with Capital One.

My daughter and I went in the store shopping just before Christmas. It was a 25% off friend's and family. She got a lot of clothes and when she checked out it was hardly nothing off. She said the cashier said they didn't qualify. I've went through the same thing before. I used to save a lot but now it just seems to be a way to get u to shop but really no savings. I'm slowly getting away from shopping there and shopping other places, this is just the way i think about it. Eventually I'll cancel my card.

I purchased a gate with a $50 gift card. They intercepted the delivery because entered the wrong shipping address. It’s been almost 2 mos and 6 phone calls, I still haven’t received a refunded gift card. Every time I call they tell me 7-14 days. I even tried to get help at a store and they gave me the same customer service number I already have. Still nothing. I’m canceling my account and credit card after 20 years.

Terrible customer service. I spent 55 minutes on the phone, and this was my fifth time contacting Kohl’s about the same unresolved issue. The rep Abbey couldn’t help and transferred me to supervisor Lew, who was completely unprofessional and disconnected the call without resolving anything. Hanging up on a customer after nearly an hour—especially after multiple prior calls—is unacceptable. This experience was frustrating, disrespectful, and a huge waste of time. Kohl’s customer support clearly does not value its customers. Very disappointed and reconsidering shopping here.

This company has went to HELL! Sadly, closed my account after 10+ years of shopping with Kohl's due to online discrepancies and system errors. First, the app doesn't recap purchase transactions (Kohls and nor Capital One), therefore discrepancies are indisputable. You now need 2 different apps for 1 Kohls account as they do not link (Very inconvenient). Tried getting a resolution which turned into threats made by not just any ole [phone] customer service rep, but an individual posing as supervisor. I don't take too kindly to threats and especially when I owe you nothing. "FIX YOUR SYSTEM AND TAKE ACCOUNTABILITY".

Just terrible customer service and they don’t care at all if you get what you need. Ever since they went to the new Sophora they have gone to pot. They run all discounts thru the Visa card and in reality it’s not Kohls so they don’t care.

I was shopping at the Marlton, New Jersey Kohl’s and I have to tell you every piece of merchandise I picked up did not have a price on it. They got rid of the price check machines in the aisles and the store manager told me you just have to go up to the checkout and they’ll scan it for you but what if you didn’t have anything else to check out you mean to tell me you’d be standing there forever in line just to get a price and you find out that you don’t want it. Yeah I’m done with Kohl's. I’ve been done for a while, but I went there today just to return boots on Amazon that I bought. Yeah they need to keep those scanners how they had them at such an inconvenience to customers, especially when there’s no price on anything.

Don’t even bother calling. I’ve called customer service 4 times, all with different issues, and I never get any kind of resolution. They’re also very rude about it. I called once and told them I didn’t get the correct refund amount back on a return and they told me not to set my expectations high, I wouldn’t be getting the money back, but they wouldn’t get me a reason why. All I got was that’s how it is. Sometimes you don’t get the refund you’re expecting. I would give zero stars if that was an option.

The worst customer service, online ordering and all around company I have ever had to deal with. Zero help from anyone involved (love to hang up/cut you off). Days of arguing and zero results. They have zero problems taking your money but 7 to 14 days to return. Horrible to deal with.

Ordered snowpants & boots on-line for grandkids. After a few days, got notification & tracking that the order was coming the next day. Now it's at least 4 days later, still no package and tracking says "Insufficient time to complete delivery". What the heck does that mean?? I went on Customer Service site and all it does is find that order THAT STILL HASN'T BEEN DELIVERED YET BUT THEY SURE CHARGED ME RIGHT AWAY!!!

I ordered Christmas gifts for family and some foster kids that I am sponsoring for Christmas during the Cyber Monday sale. Kohl's split the order into 6 different boxes. The first box arrived today. In the box was a very, heavy cast-iron pot with 2 toys and a tween nail care set. The nail care set was crushed with its contents all over the bottom of the shipping box. Who packs a heavy item with fragile ones without putting the fragile ones in a separate box? I called Kohl's. The phone tree is ridiculous to get to a real person. The online chat option wasn't working either. I was told, "you can go to the store IF they have one and exchange it (minimum of a 3 hours roundtrip drive to the nearest store in good weather and it is currently a blizzard so it would be 6 or more hours of traveling) or we can process a replacement but if you don't wait for the rest of the order we cannot help you with any other damaged items."

My Kohl's card is already shredded. Just the fact that they don't have a complaint phone or email shows they don't give a sh*t. Walmart does way better. Long live Amazon. Never again. No wonder their stock is tanking!

I placed an order online using my Kohl’s credit card. I’ve been a loyal Kohl’s customer for years. I ordered two gifts for my mom and brother, and I received an email confirming they had shipped—but to the wrong address. I reached out through the online chat and spoke with a representative named Victoria, who was not helpful and essentially told me there was nothing that could be done. Now, it appears that someone else may receive over $200 worth of gifts, while I’m left without my order and possibly without a refund. I’m extremely disappointed with how this situation has been handled and with the lack of support provided to a long-time customer.

I ordered online at kohls.com for Black Friday sales. They had great sales except when my order was processed I did not receive proper prices. I called several numbers and no one couldn’t fix the problem or have access to my account. Someone gave me corporate number and they could not help me. Suggested I return items and reorder which was not helpful at all. I went to store and they said they didn’t have access to my account. There is no one accountable for their business.

Placed an order on 11/28/25 with an estimated delivery date no later than 12/5/25. A UPS shipping label was created the same day; however, the package was not picked up until 12/3/25. The estimated delivery date is now 12/11/25. I contacted customer service about the unacceptable delay and got the brush off. No offer of a discount - no offer to intercept the package or upgrade the delivery speed. They have lost a customer over a few dollars, and cost themselves more in shipping and return fees. "Retail returns are projected to cost retailers approximately $849.9 billion in 2025." When customer service acts like this, that's no surprise! It's no surprise that Kohl's is being beaten so badly by Amazon and Walmart.

I have gotten two separate notifications that items I ordered almost a week ago are sold out. This is my first time experiencing this with Kohl’s so I am very disappointed. I feel like I really wasted a lot of quality time shopping online with them. Why am I allowed to purchase items that they do not have sufficient quantities of? Why are they accepting my payment? Why is it taking them so long to notify me? I thought I was done with my Christmas shopping. Now I have to look for new items and the Black Friday sales are finished and a lot of things are picked over. Thank you Kohl’s…You suck. My time is much more valuable than any savings Kohl’s can offer me. I’ll skip this circus next year.

HORRIBLE!!!! Was shopping on Cyber Monday for deals. I came across good ones. So as I’m browsing at the top of the app, it tells you how many hours you have left to place your order. So around 12:55 a.m. I decided to place my order in the amount of 372. And as my order was processing the amount that I was paying had doubled almost by $300 more. So now my order goes from being $372 to $611 which means that it went through on my credit card twice. And everyone knows if a credit card company thinks that it’s fraudulent on your card it won’t let nothing continue. Which I don’t blame them because it was processing one time for 372 and then in 30 seconds to a minute later it was processing for $611.

I was offered a 40%coupon +$20.00 in Kohl's cash & free shipping from Kohl's! I ordered a pair of jeans for my wife at an incredible price of $5.99 complete! Then Kohl's canceled the order & only offered me $5.00 Kohl's cash, no free shipping, and 40%off! Good, but not like the original! You cannot trust Kohl's to stand behind their promises! They use bait & switch tactics!

I had a very disappointing experience at Bergen Town Center Kohl’s location (Store number 1588) during a simple return. I came in with items I had purchased just last week, along with my receipt, but the store manager, Elmer, treated me with unnecessary disrespect throughout the process. Instead of helping resolve the issue, he was rude and unprofessional. I ran into the same issue last week and another store manager was able to help me override the return and I didn't have any issue. Elmer purposely gave me hard time.

Getting like Wal-Mart. higher prices, less customer service. Open up your registers. I'm not here to stand in line. I'm trying to make a purchase and pay a bill. Seems like merchants found have ways to provide and get away with providing less service while raising prices. Kohl's is no different! What happened to "customer service"!

Today, my husband and I went shopping at Store 0549 with our 30% discount coupon good November 10-22. I saw absolutely no restrictions on this particular discount and read the entire postcard mailing carefully. Found what we wanted and proceeded to checkout. I'm a long time Kohl's customer so showed my rewards card and my Kohl's card. Then got a shock -- the clerk refused to give us the discount stating that it was good only on some things and our purchased items were not included. Thought seriously about leaving the items right there and taking our business elsewhere.

I purchased my items on-line within the coupon time frame and didn't receive the 40 percent discount that I was promised on the email from Kohl's. I called the store and got the run around about the coupon being expired today. I told them I have a stamped receipt saying the time and it was before expiring. They could not go back and refund my card and were making excuses and wasting my time of 45 minutes on the phone. They send coupons but don't honor them. They already debited my credit card and the employee on the phone said, "Just don't pick up your items at the store and you will get a refund to your credit card within 2 weeks." I will not shop there in the future because of this. If I could rate my experience zero stars, I would.

I have always been a Kohl;s shopper from day one. The value was always great. I was just looking on the website and they have increased prices so much that the coupon is totally useless. I always found value there but obviously they are increasing prices so much that they recoup the discount and then some. The coupons mean nothing now and I will be looking for other places to shop.

Purchased 22 items online. I am older and standing or walking for long times aggravates my back and legs which is why I chose online. Order ready confirmation instructs to pick up at customer service desk. Guess what, I was told there is no more service desk and was told I would have to wait in a HUGE line. I get that they are busy with the sales this time of year but online orders I thought avoided this problem. Wrong. I guess I'll just go back in the morning when they open, but it's hard to believe that Walmart Target and even Kroger do better.

I’ve been a loyal customer at Kohl's for over 10 years. I’ve had a Kohl's charge a good portion of that time. In March they switch cards over to a chip. I was sent a new card with my name on it. My dad is the main cardholder and he has a card with his name on it. Since March I’ve spent about $1500 on my card. Due to back to school clothes shopping for 4 kids. During these purchases I’ve made on my app. My app would say I’m getting the rewards points but once the 1st of the month would come around they would disappear. I’ve reached out to Kohl's via chat on the app and I’ve called. After multiple attempts I was told the rewards was transferred to another account.

If I could leave zero stars I would - Several months ago I was denied a return even with my receipt! They are using some third party company to handle returns even in their stores — I was so upset that I stopped shopping Kohl's. So yesterday I decided to purchase a shirt that I wanted online to pick up in store. Long story short, the shirt did not fit and of course tried to return it but was denied the return again with my receipt! Now I am stuck with a shirt that I can’t wear! I will not shop there again ever! CUSTOMERS BEWARE!!

I bought a suit and the sewing was off on a jacket I got so I go to exchange it but of course I can't. As they no longer have my size. As I'm there to return this item the clerk forces me into a credit card I don't even want! Then tell me I'll get 40% off my next purchase well guess what? That's not a fact. I did not even use my card but now I can't get 40% off. So what was the point of getting a card I did not even want this is bullshit and now I can't even cancel the card. I'm pissed off.

Kohl's associate was handed a receipt for a $27 dress with an image and a barcode and an order number but all they did was refund me a fraction of the price for the wrong item. A T-shirt and their clothes are so cheaply made. I’ll never go back.

We just want to give a shout out for Harry at Kohl's in Rosville, Mn. We came in to buy an item we saw online. We saw there were 4 in stock and decided to buy at the store. Harry went out of his way to find the item that we wanted the item for a upcoming trip. Thank you, Harry. We appreciated your excellent customer service.

I purchased two pairs of Levi’s jeans online. I needed to exchange the items for a different size. Kohl's online refused to exchange the items at the original price purchased. Their solution was for me to reorder the items at $11.34 more per item. I am a frequent online shopper and have never encountered this with and other department store. ex: Macy’s or Nordstrom. I have had a Kohl’s charge and have been a customer for over 20 years. I was on hold waiting for a supervisor for 38 minutes. Their poor customer services shows me they do not value loyal customers. I will be taking my business elsewhere. Extremely disappointed!

Thank you to Beverly, she was great on 10/13/25. Very nice and very very helpful. I love shopping at Kohl's at Hickory Point, it is always clean and smells nice with friendly stuff, great prices. I always looking forward to shop there

I've been a customer for years. Recently, I received a promotional gift of $15 Kohl's cash. I was excited. I ordered a fleece blanket for 14.99 $. I received an email from them saying the blanket was sold out. Then I received another email saying I only get back 5 $. I called them and asked why they took away 10 $. They didn't give me an answer to why they took away 10 $. She says, "I'll give you 5 $." I told her they gave me back 5 $ already. I told her it's not fair to take away 10 $ cause they didn't have the blanket in stock. No reason why. I'll NEVER shop at Kohl's again. Don't shop there. They are a rip-off. All those years I spent so much money there and online. Never again.

Kohl’s customer service is abominable! Kohl's.com is horrible. They use overseas people for Customer Service who you can’t even understand and who don’t help you at all. I tried to use a gift card that I bought for Kohl's for $25 at Kohl’s.com. The system will not let me use it. I entered it correctly three times and it said it was kicking me out. So the next day I called, and Customer Service was overseas. I even spoke to a manager, and neither one was able to help me, and they told me I would have to wait 30 days to get a new gift card. They won’t honor my gift card.

Complaint: On September 18, 2025, at your Delaware, OH (Sunbury Rd) store, the associate at checkout asked me to do the customer survey on my phone. Instead of letting me complete it, they took my phone, opened the survey in Chrome, and filled it out themselves with all 5-star ratings. This felt inappropriate and misleading, as it prevented me from giving my own honest feedback. I believe customer surveys should reflect the customer's actual experience and not the salespersons. The salesperson's actions were manipulative and unethical to say to least.

I recently went into the store and was only doing an Amazon return and was immediately greeted by Valerie, she was so warm and kind and handed me a Kolhl's cash. Unfortunately, I didn’t have time to shop that day, while speaking with her, I was then greeted by Anika, that girl needs a raise. While speaking with her, I observed her greeting everyone walking in and out of the store with so much enthusiasm and a huge smile. When I was leaving the store, I was then greeting again by Anika, who made me feel like I was the only person in that store that day. Thank you, Valerie and Anika, for making my day! ❤️❤️

I recently visited the Kohl's in Conway Arkansas. I purchased a pair of shoes. Got home to realize I had two right foot shoes. I called and spoke with a very nice person named Craig. I asked him if they could maybe find my left shoe and he said he would look so he took my phone number and within 5 minutes I received a call from him they found it. I just want you to know that Craig has excellent customer service which is not found everywhere. I will return to this location because of his kindness. Thank you.

I use to be a customer who enjoyed going to Kohl’s all the time. As the years went on I began to like them less and less. Now I don’t even bother shopping at them anymore. From bad customer service, to workers profiling Middle Eastern women in harassment, to quality drop in clothing, manufacturers tailoring their clothing to the large curvy side of society, from having repeated issues with online returns... No, I’m just done. I use to shop at Kohl’s because they use to be slightly cheaper than the malls now it seems to be about par and I’ll just go back to the malls for my clothing.