Kohl's

Kolh's Shipping. I get my statements in SC. Kolh's shipped to PA. They said, there is not anything they can do, until I threatened to CX my card. Now, 30 days before refund. Won't refund unsent items.

This company engages in price skimming, which is an unethical pricing strategy in which a company charges a high initial price and then gradually lowers the price. Kohl's had a Lodge wok priced at approximately $69. On November 25th, I purchased the wok on Kohls.com for in-store pick up for approximately $55. However, by Monday, November 28, the price had been reduced to about $45. Although this company has a 14-day price adjustment policy, they do not uphold this policy.

On 11-28-2022 @ 11.40 am. I was in the line to check out at Store #0769 Fresh Meadows Queens NY 11365. I Was called by cashier at # 4. I reached to the very nice polite respectful woman of color cashier. All of a sudden a mean and nasty supervisor (#13) rushed to the cashier "Don't take any customer, don't take any customer." I was already in front of the cashier and I clearly understand if an emergency arises and the cashier cannot check out. So I ask the Rude supervisor (a woman), "Could you please let me know what is my option since I am already here to check out my items." She totally ignore me with a mean and nasty attitude, leave me standing. All the other cashier was occupied. I am in retail for 20 years and my company would never tolerate this nasty woman. Also she was so mean and nasty to the cashier, she treated the cashier like a criminal. It's discriminations. She should not been tolerated to be a supervisor.

Kohl's as a company is HORRIBLE. I've had a Kohl's card for several years and never miss a payment bc I am on autopay. I got a 30 day late on my credit so I called them and was escalated to a manager. She told me they had recently changed computer systems and It kicked a lot of people off of autopay and that she would have it removed and took away my late fee. Now they refuse to take it off stating I should have paid more attention. REALLY? Then why offer autopay if I have to check every month to make sure Kohl's system works correctly? HORRIBLE COMPANY.

Kohl's is a great store to shop, most of the time. What I find very irritating and a lack of respect for customers, is that they choose to use an independent company for shipping/delivery, OnTrac. OnTrac does NOT deliver on the weekends at all. It is worse for us because we live in a rural area when FedEx and UPS can be the carrier and get our orders to us the next day or within 2 days without paying extra money. Kohl's does not give customers the choice of who, or how our orders will be delivered. Especially this time of year, the Thanksgiving and Christmas holidays coming up and people are placing orders that need to have a dependable delivery in case an item does not fit and a new size must be ordered.

I have been enjoying this Kohl's for some time, they shifted the cash-out lane to the right hand side to make room for Sephora. But the incompetent front desk didn’t run my card right, charging and holding $139.61 twice, and then saying I only $22 credit available on my paid-off $300 kohl's card. I came into the store with the right amount of money and left with no merchandise because she's incompetent and resolving it with the credit line I’m thinking she might make the same mistake. I assume she’s supposed to confirm the purchases with the customer service line. The transaction experience felt irregular, where are her superiors?

Placed order; it was cancelled w/ no reason. Kohl's didn't care. ESL agent redid order, now less 2 items. Req faster shipping, since their fault - No. Disgusted about cancelled items & customer service.

Tried to suss out why order with 35% off when using Kohl’s card was canceled the next day. Called and transferred 3x only to get to “leave a voicemail.” The “English as a Second Language” associates goofed everything up. First one relayed that I didn’t recognize the order, I told them I placed it. Third one wanted to put order through after I said NO several times. Every transfer had me giving same info, name, last 4 digits of SS#, and birthdate. Asked to talk to a manager, got the voicemail “busy with another customer, please leave message.” Nope, not going to play the game of wait around day in and day out for a call back. Cheap labor doesn’t equate to good service and losing customers will see another store chain close.

I had the worst experience several weeks ago with the Kohl's in Miamisburg OH at Austin Landing. I was there to return items and walked up to the open, cleared window and the associate behind the counter was messing with a pile of clothes on the middle counter and looked at me and said, "You can clearly see I am NOT over there, I am over here!" I was so caught off guard, that it took me about 5 seconds to process what he just said to me, so I leaned over the counter and said, "What did you just say to me?" and he looked surprised and said, "I am over here if you want help."

I have just encountered the worst customer service from the Kohl's customer service call center. They double charged 2 banks accounts paying the entire balance on my account twice. Then when I requested a refund from the account they fraudulently took the 2nd payment from, I was told it would take up to 4 weeks to receive a refund. After speaking with the supervisor, Carlos, he told me there was no supervisor above him to approve an expedited refund, due to Kohl's mistake, and repeatedly told me that he could not help me any further.

If I could have selected ZERO STARS I would have! They don't deserve one. I order 3 pairs of the same shoes for the men in my wedding party, and only received 2 of them. No big deal, but I called to have the missing pair sent to me and was told they no longer have the size I need. So I asked to speak with a supervisor to find a way to get me what I ordered, and was told they would call me in half and hour....I waiting a week and never heard back. At which point I called them back AGAIN.

I was excited to order this potato ricer at a very good price with my coupons. I even got free shipping. I opened up the box and went to wash it when I noticed rust all around the rim of the bowl where the die sit. I called Kohls and they happily sent me another one out. This time, instead of a nice box with the ricer nicely packaged, I got an envelope that looked like it had been all over the country in the back of a truck. I opened it up and found no packaging around the ricer. The ricer once again had rust around the rim. I called again but this time I had to get a complete refund because they only allow a replacement once.

I had to return 2 items by UPS because we have no store for over 60 miles away. Kohl's refuses to reimburse me the return cost of $13.96. It's like being punished because they have no store here! How unfair is that!! They no longer have my business.

I received a gift that I wanted to replace for something else. The price tags were on the items returned but since I didn't have the receipt, Kohl's gave me about 40% of the value because there couldn't find the items in their system. Again, the TAGS were on the returned items??!! I got a store credit but will never buy anything from Kohl's after using this BS credit...

I’m seriously never one to complain or leave reviews but this was by far the WORST experience I’ve ever had with a online order. On 4/16/22 I placed a online order for shoes for my 3 year old, estimated delivery was 4/22/22. I received a notification saying the shoes could not be delivered because somehow the address was wrong and was informed I had 72 hour to call to confirm the right address to Lasership in order to receive the shoes. I called Lasership and was told they had no problem re-delivering the shoes to the right address but Kohl’s had to contact them with the right address. So my next step was obviously contacting Kohl’s.

This started in the end of March 2022. I pay off my credit cards off every month except... Let me explain. On around 2/14/22 I made an online purchase to use some Kohl's cash. The amount was very small $14. I totally forgot I made the purchase come March when the invoice amount was due. I mean absolutely forgot. No excuses, nothing! In five years I have never made a late payment, paid in full. I was and still am a great customer but yes, I am human. It was only recently that I also decided to go paperless. Oops, my mistake especially with Kohl's. Come April, my $14. charge was now $84.00 with late charges and oh, my squeaky clean credit report, not so much anymore. All that work and for $14 that I forgot, my credit dropped almost 100pts! I am livid.

I order a Converse Madison Mid Top shoe size 8. When I received the shoes it is size 10. I tried calling Kohl's to do a switch/replacement for the correct size. The person keep telling me to bring to Kohl's. I got so many runaround. I decide to return the shoes and went to The Off Broadway Store. I thought Kohl's a best place to shop. Now, I am thinking twice about shopping online there.

Ordered a hoodie online > went to Online Pick-up > was told by Customer Service it was sent to another store > that was the pinnacle of their problem-solving ability. Corporate Customer Service was equally inept at being useful but, both-in person and by phone, they both excel at frustration enhancement. Canceled the order > Closed my Kohl's account. Suggested they learn how customer satisfaction is good for business > be more Amazon~like.

Bought a product at Kohls.com because it was mentioned I would receive $30 in Kohl’s Cash. However, I didn't see their e-mail and now it's "Expired". The expiration date is also VERY short, good luck with that. Customer service say they cannot do anything to help. Suuuure, it's not like if you had full access to my Kohl’s account and could add $30 in there. Well done Kohl's, you've just lost one more customer.

I have been waiting 10 days for an online order. I was told the order was fulfilled and they are waiting for USPS to pick up the package. Also, that I need to wait another week before they take action.

I have ordered several items mostly clothes. The quality and value exceeded my expectations. The return policy is very convenient in that you can take the order directly back to a local store for a return.

Kohl's stole more than 10.00 from me returning a pair of sneakers I bought online. I am not happy about this and will share wherever I can on social media. I will never return to their store again. I bought the sneakers online for 56.00. After picking them up, I decided to run into the store and use up my 10.00 Kohl's cash buying 2 small items and then paying the difference of 3.72. I had asked the cashier prior to ringing it up, if I return the sneakers, do I have to bring back the coupon items as well, in order to get my full refund. She said yes!!! She did not elaborate on how it works when using the Kohl cash dollars and that I would not get my full amount back.

I had a Kohl's balance in October of 2020 of approx. $35, which I paid in full thru my bank on October 16th. The Due Date was October 18th. Since the 18th was Sunday, they did not get my payment until the 19th (Monday). They credited the payment but charged me a $15 late payment. I then went to Florida the next week for the winter. My mail was being picked up but not being read. I had no bills (or so I thought). Along about mid-January 2021, I got a voice mail from Kohl's about an unpaid balance. I knew I had no balance so I thought it was a scam call and ignored it, but they called again the next week. So I called back and lo and behold, it was Kohl's telling me my account balance of $15 was 3 months overdue. The rep on the line told me why, because I was charged a late fee and didn't pay it. I told her no one notified me until now (?).

KOHL'S offer 30% off for all veterans on veteran days was a joke and slap in the face. Everyone had a coupon for 30% off so how is that offering? My husband and I went there and my husband is 100% disable vet. I had a 30% coupon plus a couple more At check out Kohl's wouldn't give husband the 30% because I had one plus more. They used all my coupons but not the vet one. So to me this was a SLAP in face to all VETERANS and also this was their way of getting veterans to come into the store. You couldn't use both 30% off at same time but you can use one with others coupons. Doesn't make sense.

Why bother with shopping Kohl's? Even before spring, polo shirts (cotton/poly, not pique), the shirts in my size (LT. Others buy them to offset any shrinkage) are out of stock. It's ridiculous. Mocknecks (Croft& Barrow) are no longer made in 2020. I have purchased many of these over 20 years. Now they are not available. If you can get their athletic shoes on sale, in your size but maybe not color, that's usually a bargain. Get two pair. Even candles are less available. I used to buy them and other things after Christmas with 30% off. Not much anymore. Covid changed things - or so it seems. But as others note, customer service in store is seriously lacking. And they won't find something for you from another location or warehouse and ship it to the local store. Merchandising is overstocked on racks, not simplified in a designated Clearance area. 30% is only good if you find something you need. It's why I shop some thrift stores now hoping to get lucky.

This corporation took money from my banking account without my permission. Twice a few days before Christmas. I not only have a family of 5, but I have had COVID and other things to worry with than money!!!

Kohl's store, located at Arlington Heights, IL - return not used item on 12/19/2021, purchased online on Dec. 13, 2021: they've offered me for it $247.80 +$15.48= $263.29 merchandise credit card instead of amount $344.25 paid by Kohl's card with the order-receipt I gave to them. Kohl's cash from this purchase $60.00 will valid only from Dec. 25, 2021. Problem with return: I was first in line and, spent 60 minutes all together: customer service & Store Supervisor. The Supervisor spoke with Customer service on Kohl's credit card service to verify amount I've paid (no hold time), -on same day 12/19/21 for another 15min until I finally got promised with no receipt on hand that money will get back to my account with ref#...he provided to me.

I like the low prices but the discount promo codes is not fair. You can only use the promo codes if you don't have discounted items in your cart. And the employees and supervisors are no help. I will not be shopping with them anymore.

His name was Rob who was the nicest guy that works for Kohl's. He was so nice and helpful. I definitely think he is an asset to the store. Thanks again Rob. You get 100 points. He was just really nice.

I love Kohl's. Get just about anything you want but on the flip side of that I live over an hour from any kohls so I resort to online shopping and I have ordered from them in the past and had no issues. But my most recent order it appears they have contracted with a new company for shipping and here I am over a week after expected delivery and the app stating an attempted delivery to be told to call back 2 days in a row to sit on hold for 45 min so they can tell me they are trying to locate my package. I called kohls and they basically told me it was out of their hands I needed to call the shipping company so I've been getting a runaround for 3 days now. I'm over this and for this reason here I will be canceling my kohls credit card and boycotting kohls from this point forward. I can't even get real answers on what happened.