Kohl's Reviews (From First-hand Experiences)

Page 13 Reviews 2040 - 2240

BluegeneDarien, IL

Reviewed Dec. 31, 2006

Very unhappy experience at Kohl's at the year end! I would just warn someone who wants to buy women's clothes at Kohl's - Keep your eyes widely open! For some reason, they tag the same type of clothes (same brand, style, and size) on the rack with different prices (e.g. one shows $21.99, and the other $14.99). I don't know why they did this (I hope they did not do it purposely to FOOL customer). At the register I was told that there's no discount and they even didn't believe they have those $14.99 tags until I brought one to them. Then the cashier said it must be from the clearance area.

I don't know where their clearance area is, but the one priced $14.99 is indeed from the SAME rack of the $21.99 one. Interestingly enough, the lady right in front of me seemed to have exactly the same problem. I don't understand why they do this to the customer. They are wasting our valuable time. I really don't think it's necessary to fool us on the $7 difference. They can simply show the real price and I will still buy it. And now, I never want it because I feel disgust for it and I'm afraid later on when I wear the shirt, such unhappy experience will squeeze into my mind. They are never the Kohl's I knew before... I really hope Kohl's can take on efforts to improve their in-store service.

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PrestonClyde, OH

Reviewed Oct. 23, 2006

After purchasing 3 different stainless steel kithen cutlery sets, one Basic, one Chicago Cutlery, and the last one Kitchenaid, (all three rusted after a week)I returned it to the store , thats when they told me since i had putthe item in my Kohls charge i had recieved 17.99$ in kohls cash and had used it since i had purchased the knife set,I would get the refund for the knife set minus the kohls cash!!!I explained to the manager that it is not my fault that they sell junk and had wasted time/gas money on three round trips to your store and she pretty much told me sorry about you luck, so for a 90.00$ knife set i was only refunded 76.87$$.

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BettyHammond, IN

Reviewed May 11, 2006

I returned items numerous times was told I would receive a check in the mail. The checks never came I contacted Kohls main office, and was sent a in store credit. My in store credits added up because these were gifts I received as gifts didn't like or fit so I had no receipts, the main office was very rude. I said I was old I would receive a check and they denied this.

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MichaelPhiladelphia, PA

Reviewed March 26, 2006

I went shopping on Saturday evening with my 87 year old father. Not a salesperson in sight, walked across the store to locate a tape measure to determine my Dad's waist size, the only person at Customer Service informed me that Kohl's does not have one (but I might check in the shoe department !) After picking through some items, went to pay, and waited on line for over one half hour.

The very kind cashier paged for "all available associates please come to the front registers". No assistance came. I asked him if there was a store manager. He said he was in the stock room. He was also unavailabe, when I attempted to locate him. I filled out a "store survey" - hoping that I could plce the comments I am making now directly to Kohl's. There is NO E-MAIL ADDRESS, and the corporate offices are not opened, obviously, today (Sunday). I am visiting from Pennsylvania, where I do not find the same degree of total-self-service and seeming store manager indifference/incompetence.

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RoseLoretto, MN

Reviewed Feb. 24, 2006

Receiving incorrect billing and unable to contact finance department due to lack of telephone number.

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JenniferBenicia, CA

Reviewed Oct. 16, 2005

Jennifer Benicia CA (10/16/05)

My husband and I purchased a sofa and a recliner chair 2 years ago. The salesperson told us that this sofa would hold up very well to kids, etc. We don't have kids so we thought it would be a lasting piece. She also said it would be "easy to clean." Well, neither of these things seem to be true. The recliner came with a giant wire sticking out the front of it.

They replaced it within a week, only this one has a bump under the fabric that is still noticable...they sent someone to look at it but strangely, he found nothing wrong with it. It also makes a loud crack sound when putting down the footrest. It is a completely inferior product. One would think that for $1200 that we would get a quality piece of furniture. Now on to the sofa.

The sofa cushions are all crushed without possibility to reshape/re-form them into something useable. As I said, it is my husband and I only who use this sofa. We don't have teenagers who lounge around on the sofa squooshing the cushions. They simply are deformed. They don't even sit up on the back of the sofa. They fall down into the seat even when no one is sitting on them. I cannot believe how hard it is to clean this sofa. It is microfiber and anytime I have cleaned it, it ends up looking worse. I will not purchase another piece of furniture from La-Z-Boy nor would I recommend them to any of my friends.

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