Kohl's Reviews

The purpose for my communication is to inform you of an unfortunate experience I just had with one of your store associates at the Poway location. The store associate's name is Sandy **. Ms. ** assisted me with making a payment to my Kohl's charge card. I informed Ms. ** that early in the month of May when I had made my purchase, the cashier stated that I would be able to use my Kohl's gift cards to pay off my balance. The reason for this was because I had coupon(s) that could only be used if I used my charge card. The cashier was unable to use that form of payment at the front but insured me that it would be no problem to make the payment in the Customer Service Department. Ms. ** told me that she would not complete the payment for me because my gift cards were not in relation to the Kids Care Program.

Kohl's in Marion, Indiana - I love this Kohl's!!! Everyone there is fantastic and so very helpful. Always able to answer any questions I have and get me to the right department. Also, I love the coupons and other perks that you always have. If anyone has not visited this store, they don't know what they are missing. Just finished Father's Day shopping and saved a whole bunch of money and could buy more than planned. THANK YOU TO EVERYONE ASSOCIATED WITH KOHL'S.

Rug ordered online, looked good in the web, very bad quality. Returning was pain at Kohl's Department Stores in Doylestown, PA. The manager in the store and the clerk were rude. There was not an easy way to pull my order number in the store. They were expecting receipt number, and the email send by online store did not have the receipt number. It took more than 45 mins to do the job and they paid me less than what I paid for the Rug. I will not buy in Kohl's online anymore. http://www.amazon.com/ would be the best.

I walked in to Kohl's near Lakeline Mall (Austin, TX) at 8:58 (according to my cellphone clock). When we entered the store there were literally hundreds of bugs everywhere. I was grossed out. I took photos; I even took some recordings so you could see the bugs were alive and well. I got over the bugs because we really needed a swimsuit for my daughter. We headed over to an extremely disorganized rack of children's swimsuits and found a few for her to try on. As she was trying them on, she noticed a bug on the floor in there. I was waiting right outside the door so I told her to take a photo of it. As she tried taking a photo another bug ran across the floor over her foot. She panicked and dropped her cellphone, shattering the screen.

I purchased two items on sale in my local Kohl's store. One item, a ring, did not fit. The store did not have the correct size in stock. I went online and found both items that I originally purchased, and for less. I placed my order online for both items and received confirmation of my order. The next evening, I returned the two items to the store. By the following evening, I received an email advising that the second item, a leather bomber jacket, was cancelled due to "system error". I called the help line and was advised that the item was found to be out of stock. I returned immediately to the store to repurchase the jacket. Lo and behold, the item no longer exists. I asked customer service to check inventory after searching the entire men's section. The sku number is no longer valid. I go online and the number provided in the email advising of cancellation cannot be found. It's as if the jacket never existed. I feel like I was mugged by a Kohl's bandit.

My bank was merging & I didn't have access to my online bill payment. So I called Kohl's to check on this & they said it was due. I paid on the phone only to discover 3 days later they took 2 payments. One I owed the 2nd $509! Still fighting to get my $ back!

Went there Tuesday 5/20/14 to avail 30% and $10 discount. At checkout when paying, cashier ask for ID but I forgot it in my other purse. Tried to show her my professional ID. She firmly refused stating she can put my purchase on hold. Good thing my husband remembered the American Express card w/ photo but that doesn't please her but she did checked me out and I'm not done gathering my things she call out "next customer." What the heck! Can you train your employee with good customer service and not being rude with customer?... Wanted to complain to the manager that night but was tired and I just let it go...

Be aware that Kohl's has a draconian Social security number policy to access your information. It's not good enough to provide just your name, account number and birth date. They refuse to give information out unless they get part of your social security number. One may want to pursue this in Federal Court because this doesn't sound legal to me and it certainly isn't secure - not for you at least. Stay away from this card and this store. I've run across other people that missed a payment and they said it was the worst experience, it really hurt their credit rating more so than any other store.

I paid my May bill and by mistake short paid by $7.01. They called my husband on May 8th three times within 20 minutes about an outstanding balance of $7.01. Long story short, I left work and paid them in full and destroyed the card and as long as I have breath in me I will not walk into another Kohl's!!!!!

I purchased a skillet for a sale price of $35. When I returned it I only received $25 as a refund. They claimed that I received Kohls bucks and that reduced the return value. I tried to speak to a manager who was unavailable and referred to sales supervisor who said that that is managements policy. I am filing a BBB complaint and have cut up my Kohl's charge and will never shop there again!!! PS: They only give Kohl's bucks on Purchases of $50 or more

The other day we went to Kohl's and bought the following: 5 pairs of underwear for my daughter, 1 pack of socks, and 3 towels that were on sale for $3.49 each. We were looking for dress clothes and a swimsuit for my daughter as well, but didn't find anything. My father-in-law wanted to pay, so he used his Kohl's cash, his Senior discount, and the remaining amount ($12 and change) went on his Kohl's charge. I don't know what the total amount of the order was before his discounts and Kohl's cash, but when the cashier handed him the receipt, she said "You saved $75.00" and I can't remember what the change was. Saved $75.00!!! For 5 pairs of underwear for a child, 1 pack of socks for a child, and 3 towels on sale for $3.49. What do they do?-- mark everything up 200% then reduce it by 25% and call that a sale??

Came home to find a voicemail from Kohls. "ATTENTION, THIS IS NOT A SALES CALL. THERE HAS BEEN A RISE IN CRIME IN YOUR NEIGHBORHOOD"......At this point the call disconnected. My caller ID indicated the call was from Kohls. Fearing my account had been hacked, or fraudulent charges had been added to the account I called the number immediately only to be advised it was a COURTESY collection call. OMG my payment was 6 days late!!!! Oversight on my part, the first time ever and certainly not intentional. But to Kohls this rises to the level of criminal activity. I told them it was great doing business with them but when I need cheap I'll go to Walmart. Please close my account and I will pay the balance in full online as I usually do.

I made a purchase through their website totaling hundreds of dollars. The different items were sent separately through different carriers, oddly. The first was sent through USPS, and was left at my apartment office, so that one I received. The other items were sent via FedEx, with a note left on the tracking, that they were left with customer. NO, they were not. I live in an apartment complex, so they were obviously left with someone, but that someone wasn't the person who paid for the items. It is unfathomable to me they would send these items without requiring a signature, especially when sending to an apartment. I first called FedEx, then when they washed their hands of it and said I had to contact shipper, I called Kohl's.

I went to Kohl’s last week. In going to the restroom I found a gold bracelet. I took it to the customer service desk and left it, with my name. I told the lady if no one claimed it in a week that I would like to have it. At that time, I also asked her about the $10 coupons that I had received in the mail. She told me that they could all 3 be used at the same time. I only used 1 that day and went back tonight. I had just over $20 worth of merchandise and put it and the 2 gift cards on the counter. She rang it up, and THEN said "Oh, you can only use 1 of those at a time". I told her that wasn't what customer service said, so she asked the manager that was on another reg and he said no. I told her to cancel it out, split it up and redo it. She did, very hostile, but she did. The same mgr walked by and said, "If you were gonna do that you could've left it the other way; it’s 1 per customer". I told them that I could go out and get my husband to use 1 card but what difference did it make?

On March 1, 2014 at approximately 4pm, I entered Kohl's to shop for infant baby items for a baby shower. Shortly afterwards there was a lady that came over to the same section. She looked me up and down. For every move that I made, she also made. I made the sign of the cross and began to pray that this lady was NOT over here thinking that I was stealing. I felt myself getting upset. However, that is exactly what she was there for. After looking and looking for things for the baby, I had 5 little outfits. She would pick up an item off the shelf and straighten it up and return it. She would take clothes off the rack, straighten it then replace it, things of that nature. I could not take it anymore. I proceeded to go to checkout.

Sales rep 4-11 Rocky Pt store - I had a sales rep go above and beyond helping me. Not only did she get 6 deck chairs but checked me out, walked me out and put them in my car which took a lot of ingenuity maneuvering them to fit. I can't thank her enough since I would not have been able to do it.

I was ONE day late with my payment due to a snow storm in March... I called Customer Service and explained to them and asked if they would waive my late fee. The guy said yes he would. He said I could make my April payment over the phone but it would reflect the late fee. I said no I would just mail the payment in minus the late fee. I mailed it in... They received it 3 days before it was due on 4/3. I received a call from Kohl's saying that I was late with my payment but then that they received it too early so it credited in last month's billing cycle; therefore, I was charged yet another late fee.

You wonder why you never earned a single dollar ever since opening the Kohl's cash reward card? This is because the WHOLE program is a SCAM! If you do not accumulate 100 points (spend $100) within ONE month, you will lose ALL points earned under 100 points. Then if you decide to return an item the next month (Keep in mind, you were UNDER 100 points on the month when you purchased the item), you will be NEGATED the X amount of points you earned when you purchased that item. So what will happen next month is that your account balance will be in NEGATIVE points earned which will cancel out the purchases you make the next month. And this is how the scam loop continues.

Kohl's is advertising free shipping for the month of April. On April 8, I attempted to order some patio chairs online, as the store closest to me did not have them in stock. I did have a promo code (not pertaining to shipping) and I continued to notice there was a $40 shipping surcharge on my order. I tried to figure out why and the site did not provide a reason for the charge. I ended up calling a Kohl's customer service rep by the name of Joshua, ID#**. I asked him about the $40 shipping charge and he finally told me that the State of California charges that amount when ordering from Kohl's. WHAT! I told him that the State of California cannot charge a surcharge when ordering online, especially since I was already paying sales tax on the item. I asked to speak to a supervisor. Joshua checked with someone and came back on the line and told me that his supervisor would discount that amount by $15.00. By this time, I was furious. I asked to speak with the supervisor and Joshua said no. I asked the name of the supervisor and Joshua wouldn't give it to me.

Order#: ** On Friday 04-04-14, I attempted to place an order via kohls.com. I had a lot of issues processing the order online. The website would freeze up, and the fields that required numbers wouldn't let you enter any numbers. I called customer service for help, forgetting of my last experience of how they absolutely refused to help me and the extremely bad attitude. I tried placing the order via customer service using kohls cash and my mother's Master Card. They absolutely refused to place the order because the billing address differed from the shipping address and the Master Card was not in my name, even though I had all the required information to use it. To top it off, they were extremely rude about it. I argued that, "if it's not your policy for customers to be able to do this via customer service, then why would I be able to do via their website?" No reply.

My account with Kohl's was paid in full yet they continue to harass me with phone calls from a collections agency.

Wish I would have found this site before I ordered from Kohls.com. Not only has it been 1 1/2 weeks since I placed the order but it is also further discounted and they cannot adjust my account to reflect the additional $40 discount. By the time I will get this item, the sale with the further reduced price is over. They say I can only return it to the store and then repurchase online. No way! I will probably never get it. Most other retailers (sears, Target, Walmart) ship in two days. What's up with Kohls?

For over six weeks they have advertised a 7qt slow cooker avail in colors (Turquoise). From the local store to online customer service (lack of) to their corporate office. "The product is not discontinued call us back in 7-10 days" to we don’t know, we can't find it, to being advertised over and over again and to no avail. Corporate office says product not in transit or not available, yet they continue to advertise. Very poor customer service, very poor communication, and if not false advertising, then very poor judgement or lack of on their part.

Kohl's has been extremely unfair in clearing up their end on my credit card and they continually make harassing phone calls on a daily basis. I paid off my account in full and they state I didn't make a payment. I have faxed them my bank statement showing the payment clearing my bank and I received a letter from my bank statement the money was paid to Kohl's and cleared the bank. Kohl's still insist that I have not paid my account and it is past due and they continue to add extra fees. They call me several times a day, and will not stop even though I have asked them to and even mailed a letter to their office asking them to stop. BTW - it is against the law to keep contacting someone once you have been asked to stop. They will not let me speak to Supervisors and no one will give me their name or a contact number to call back on.

Since the holidays, I have had one problem, followed by another, and so on and so on. The customer service staff are not qualified to answer the phones when I am routed to Wisconsin, let alone the Philippines. I called last evening for assistance with an order due to the size my husband takes. I was routed to the Philippines. The woman I spoke to was pleasant enough but the background noise was very distracting and unprofessional. Then, it got worse. I am waiting for a response and I hear an enormous belch from what I can only assume was a man loud and clear. I was caught off guard. I tried to take it in stride. I kindly mentioned that in the United States, that is not acceptable, working for a call centered based in the United States, you think they would remember to tell people they sub work out to not to vocally discharge bodily functions outside of the rest room.

Long story short. I returned some items and have been waiting over a month for my refund check. I called Kohl's several times and just got the runaround. They told me they sent the check out and are not responsible if the post office lost it. I told them I am tired of waiting and want a check sent to me overnight. They proceeded to tell me that it is not possible to send it overnight. I guess they never heard of FedEx etc.... I will never shop there again. Ever!

Kohl's has long been my favorite store. As usual I went there to buy some items, this time some Christmas gifts. I spent about $70 at this particular visit. I paid for my purchase with my Kohl's card. I missed one payment due to my poor memory. BUT, my bill DOUBLED. In one month my bill went from $70 to$140! I called them about it but they couldn't do anything about it. This happened in December. I haven't shopped at Kohl's since, nor will I! Instead of getting the $70 they cheated me out of, they would have had the two or three hundred I would have spent since. I won't be returning to Kohl's.

Been paying Kohl's thru Bill Pay for over 1 year, for some reason my last 2 payments Kohl's claims they did not receive. Same process from my side, bank says they paid them, my account drafted for the amounts. My wife called, to find out what was up, Kohl's rep said, "Well that is not my problem, maybe you did not hit submit." I called back, spoke to Melvin, said my account was being handled by a special agent and put me on hold. I created an account to write this, am still on hold (30 minutes 04 seconds and counting). Don't think I will be shopping at Kohl's anymore, I know JCPenney and Sears would not treat their customers this poorly.

Recently me and my husband took out a home equity line of credit. One of things we wanted to do was to pay all our bills in full. To make a long story short the lady at the bank confused us with someone else and requested the bills be paid in full and our credit cards then be closed. This was just a letter from some lady at our bank. We did not authorize this and our signatures to give permission were nowhere on this letter. Kohl's closed this account without contacting us first and only considered this written request written by someone at our bank. I should probably add that we were in MVP status, had our cards for a long time and paid EVERY bill on time.

to sign up charge card customer's than it is to actually check out people that are buying. And why isn't this done in the Customer Service Dept.? And all the gimmicks are a joke.

I purchased a purse online from them... while I did get it on time, it came with an alarm tag which is impossible to get off. I called Customer service and was told well bring it to the store and they will take it off. Well the whole point of shopping online is not to go to the store, I work 12 hour days and am a full time student. I don't have time to drive an hour to get a freaking tag removed. It's just a hassle and I will never shop there again.

Never ever use the online shopping. You will get half your order and have to pay for the full order. Nobody will respond to your issue and you will be charged... Horrible experience. Hate this place, they do not respond your emails either, will file complaint with BBB.

Over x-mas season I received a 30% off coupon from Kohl's. I have mostly made purchases in the store over the last decade, purchasing online a few times a year here and there. Online shopping had always been slow but never a problem until last month. With the coupon that I was offered in addition to the Kohl's cash I decided I wanted to redo my home with the furniture that Kohl's sold online. I made over $2000 in online purchase in a one month time frame. Nine item arrived damaged, four items were not the items I ordered and the last item was never sent out and I had to wait a month to get my money back. All of these items I had to return to the store for a refund which is quite a hassle on my part to drag heavy boxes back to the store. Mind you I had earned Kohl's cash on these purchase which I had already use. That means I did not get back what I paid and paid full price for the items I used the Kohl's cash on. What a scam if you ask me.

In March of 2013, as I was told by the collection company that called me, I made a $35 charge on my Kohl's charge in a Kohl's store. This is very unusual for me as I destroyed my charge plate and only use my charge online. About September, I received a call from a collection agency stating that I owed $100+. I asked for the contact number for Kohl's because I had no recollection of making this charge, what was bought or even what store I used it at. I called the number explained to the customer service rep that I never received a bill or a late statement. I received no communication at all from Kohl's. I asked for a statement to be sent to me. I received nothing! I received another call the following month from the collection agency and I explained that still had not received a statement but I would make a partial payment. I gave them an $80 payment over the phone. I received no further communication from either the collection agency or Kohl's.

I bought a TV there on Black Friday. Sad to say, the picture in the TV went out only one month after buying it. After a HORRIBLE ordeal with APEX Digital warranty (DO NOT BUY THEIR TVs), I decided the warranty claim was more trouble than its worth. So I called Kohl's and asked them if they would return the TV for me and they said yes. I no longer had the box, but they still took it back for my refund. It took less than 2 minutes to return it. Even though it took $30 off of the return because I used a coupon they gave me, they were very nice (since it's a coupon it's not like they took $ out of my pocket since I used it on something else... sad I lost it, but still happy I could return it).

I purchased a necklace on Kohls.com that was advertised as a pendant and necklace of sterling silver and the original cost was $100. When the jewelry arrived in a gift box, it had one of those little tabs in it that said $100. I bought it at a deeply discounted Black Friday price. Well, the necklace was worn for several days when the silver on the pendant wore off revealing the brass beneath. I rechecked my packing slip and noticed that in very, very tiny writing it said it was BRASS SL PLT ENAMEL. The item is advertised online as sterling silver. I notified customer service by e-mail about the discrepancy and they told me I could return the item, but I was more concerned about other customers buying this item so I wrote a review, which was rejected by Kohl's because I mentioned the price, so I rewrote it and they said it had been submitted.

Called Kohl's twice on a billing problem. Both times (first time on hold 15 minutes+) was hung up on, no recall from customer assistance (they have my phone number) or follow-up. Finally had enough, called back and asked for a supervisor, explained my situation and advised them that for $24 they would lose a customer for life. Supervisor reviewed the data and corrected the situation. I advised him of the dropped calls by their associates, so hopefully they correct that. Could be wrong, but sounds like calls may be outsourced, which can be a problem in of itself.

I purchased several gifts from Kohl's for the holiday, largely due to the 30% discount they offered me on Kohl's Card purchases, as well as the Kohl's Cash they offered. Like normal, I purchased items my family did not like or maybe did not fit. I gave them the receipt to make it easier to return and choose different items. When they processed the return, they lost the 30% discount. Example, If I purchased a $50 item for $35, it was returned for $35, but now they could not purchase a $50 item, they could only purchase a $35 item.

Don't trust Kohl's receipt lookup - KEEP your receipts. I once returned an item not quite a year old. I had the receipt but the item wasn't pulling up. The associate then decided to do a receipt lookup with my Kohl's charge card and it didn't pull it up either. A manager was called and after about ten to fifteen minutes the problem was figured out. From what I can figure out, Kohl's changed the UPC number in the system so it wasn't recognizing the item I was returning in the system. Luckily, I had the receipt which matched the UPC number on the tags. Kohl's computer system can't be trusted.

WHERE IS THE CUSTOMER SERVICE? I placed 3 orders with Kohls.com. All orders were "guaranteed for Christmas Delivery." In the past shipping, times were never a problem as I live right outside of NYC. This year, it was the worst. The first order were gifts for co-worker placed on Dec 11. 10 fleece tops were ordered and 9 items arrived by the 19th. I had to give them out on the 20th. Last item came on December 24. Second order was placed and 3 items were not picked up by UPS until after Christmas. These were not gifts just I had gotten good sale prices and were for my daughter's first apartment. Let us come to the last order which is still in fulfillment. Funny, the complaint I read is about a Keurig. Part of this order arrived timely, but the Keurig ordered and is a gift - which is now over $150 still hasn't shipped. I have e-mailed multiple times.

First time ordering with Kohls.com and I will never do this again. I purchased a few items on Black Friday that were supposed to be delivered well before Christmas. I received multiple emails stating that items were delayed due to high demand. After a few weeks of waiting, I finally received three out the four items. Still missing a vacuum which is a Christmas present. I called a few times to check the status and they were telling that they were still working with FedEx to determine where this vacuum was delivered. I called back four days before Christmas and they said still no luck but if I still needed the vacuum, they would have to recharge me but they would eventually issue credit for the lost vacuum. So after almost two months since the original order and multiple phone calls and hours on hold I've paid for two vacuums but only received one. And my most recent phone call was supposed to get me in touch with the escalation department and waiting on hold for 15 minutes before the phone was disconnected. I'm very disappointed in the lack of follow up and the fact that my issue still is not resolved.

I ordered several items online before Thanksgiving and never received the items. I called the week before Christmas to check on them and after a VERY long wait was told that UPS had the packages. They reassured me that the packages would be there in time for Christmas. The day after Christmas, I called to tell them that the packages did not arrive as promised, and then they told me that the packages had never left the warehouse! On top of that, I had received a Keurig Vue 500 as a gift. I had already purchased a standard Keurig (from Kohl's) for $99 on Black Friday, and with a 20% off coupon ended up paying $80.

I received a return check fee on my account that I refused to pay. I call customer service to argue that the returned check fee I was charged to my account should be removed. Apparently Kohl's is incapable of pulling funds from my US Bank account despite having correct routing and checking account #. Oh, and yes, I do have funds in my account. Not A LOT - but I think $1,000 should be enough to cover the $150-ish payment I made towards my Kohl's account. I received an email confirmation of my payment. Confirmation # and all. Checked online to make another payment a week after because I made more purchases, and saw the payment was applied, and then a day later, was added back to my balance as an "adjusted payment". With a return check fee added on top. I obviously wasn't pleased.

I ordered a vacuum as a Christmas present and got a good deal right around Black Friday on November 18. My shipping window was between December 4 and 11. On December 9, I got a message that my item was ready to ship. On December 16 (still haven't received anything), I got an apology form email from the CEO blaming weather for my item not being shipped and assuring me that I would receive the item before Christmas. As Christmas approached, I tried calling Customer Service twice and waited for 20 minutes on the phone on hold both times before I hung up. Christmas came and went. No vacuum.

On 27 Oct 2013, after placing an order on Kohl's.com for pillows for a US Marine stationed in Afghanistan, the website failed to work and required me to call in the order. The lady on the phone was helpful, and explained the delivery timeline to the FPO (Military post office shipping) stating it would be up to two weeks. Little did I know that they are friendly to get your money, but tell complete false statements in order to close the sale.

I placed my order for 7 items on 12/12 & was told it would be here by 12/18. On 12/18, I received 1 item only. I called Kohl's 3 times & held on the line for over 30 minutes each time. I finally got through & was told that my order was guaranteed to be here by the 24th & that I would receive an email update. I never received it. Then on 12/23, I received a package with only 5 items, 1 item missing. I checked the site & that 1 item had a different tracking # but not update so I called again & waiting on hold. The man that answered told me that he contacted his supervisor & that they contacted UPS & put a rush on my order as I was leaving town on 12/24 in the afternoon. He said he promised that I would have it before noon.

Worst experience ever! I have made several purchases from Kohl's in the past and never have I had any issues like this. I placed an order on December 11th, 2013 with a promised delivery BEFORE Christmas. Here it is Christmas Eve and the delivery is now not going to occur until the 26th. What is even more amazing is a second order that I placed 3 days after this one, was processed and delivered LAST week. I called their wonderful customer service number all to be told that oh well, I just have to wait. Try telling a 9-year-old boy that he has to "Just WAIT" for his Christmas gifts because Kohls.com does not know how to complete a transaction in a decent amount of time, two full weeks to get this order completed, utterly ridiculous. Kohl's has single-handedly managed to ruin Christmas for my son and the rest of our family. I hope this experience goes to help educate others on what to expect.

Order a Christmas Gift on December 9th with the promise to have my order by December 24th. Have been calling Kohl's every day for the last week because I was getting nervous that I didn't hear anything regarding shipment yet. I was told four days in a row that order was ready and waiting on UPS to pick up. Called again today and was told that UPS must have it in their possession. All a lie because I called UPS and they told me Kohl's hasn't turned it over yet! I am fuming because I would have cancelled the order and bought the item somewhere else... That simple. What a huge disappointment and the run around is ridiculous. Never again and I will pass the word on to who ever I can!!

I placed an order over a month ago. Got most of what I ordered. One box should have had two cookie sheets in it. Only got one. So whoever packages these boxes I guess can't count to two. Two is on the slip, two is what I paid for. I got the runaround, then they finally told me they can't send me the other cookie sheet. If I wanted another one I would have to reorder but they would credit my credit card. It's been a month, got my new statement, still no refund and can't get anyone to answer me. Last time I will ever shop with Kohl's. Plenty of other stores with much better customer service.

I placed an order on 11/30 for a Christmas outfit for my child. Today is 12/19 and still no package. I did receive an email offer from Kohl's for $25; however, I have no intentions of ever shopping there again. Not only do I still not have my order - that they certainly charged me for immediately - I also cannot track my order on their website. If I use the Kohl's tracking, it never works so I have to go directly to the FedEx site. As of right now, my order was last scanned on 12/14 in Mississippi and it has fallen off the radar since! There is no tracking information and the expected delivery date is N/A.

Same story as other recent posts. Placed an order on Dec 4th. Received 2 of 9 items the next week. End of last week, I received an email that one of the 6 remaining items had been removed from the order. No telling me if it was back ordered or not. I called on Sat. and was told my order would be FEDEXed to arrive today (Dec 17). It did not arrive. I called customer service tonight, was on hold for 45 min and then a Kohl's staffer picked up and immediately hung up on me. I leave on a cruise in 5 days and the items were Xmas gifts for my children. If the package doesn't arrive tomorrow, I will have to go out and shop for replacements. Especially irritating since I was at Kohl's about 5 days ago and could have purchased all the items then. This has resulted in a lot of undue stress and will ultimately be a waste of 5 hours+ of my time. That's 5 hours I don't have right now. Unless you want to experience the same, I would recommend not shopping online at Kohl's this holiday season.

I ordered one pair of boys' Nike pants and did so to avoid having to travel to the store in another town due to color and size limitations in the hometown store - The order submitted on 11/28/2013. They use FedEx SmartPost whatever that is - Today is Dec 15th and still no package - I have called them. They said it was due to the weather but all my other orders that were submitted from others came last week. The tracking says FedEx received the info on 12/10 and was in DeSoto, TX and showed should be here by 12/17? Now it has changed to possibly 12/18 - it went to Houston??? I could have driven less than 3 hrs to pick it up and would surely have just driven. This is not okay with me - I needed the pants for my grandson who needed them a week ago - I am sure I will return for a refund - They should change their carriers and for sure do not put the status as "in fulfillment" so I couldn't cancel the entire thing. Very disappointed in Kohl's.

I placed an online order at Kohl's using the in-store kiosk. It wasn't until a FULL WEEK or more later they finally send an email stating that my order is "ready to ship" and will take another 8 days to arrive. I expected based on normal shipping times, for my order to arrive in about a week, not 2-3 weeks later. After all, it is being shipped locally and not from Hong Kong. Now I KNOW. Don't order from Kohl's if you need the product soon.

OMG Never again, I generally shop online, and after deciding to go out on Black Friday it was a reminder why I will never do it again. Went to Kohl's, waited in line for 1 hour 1/2, finally get the registrar, and the clerk keep double ringing every thing up, and said she took the overcharges off. I was so tired and exhausted, and so ready to go, when I got to my car I left drove home only to take out my receipt and realize I had been charged an extra $100 dollars in merchandise I didn't have.

I placed my order online on December 1. After 11 days, the status was "In Fulfillment". I called customer service to see if it was expected to ship soon, as I needed to include the items in a shipment to out of town relatives. I was told by the representative that there was no way of knowing when it would ship. I was then told there was no way to cancel the order and that I would have to wait for the items to be delivered and then return them and that I should return the items to a store. Big help. To make matters worse, the rep would not hang up. I asked her to please hang up so I could execute the survey I was selected to participate in and she huffed and disconnected me totally. No survey allowed. I then emailed customer service to give them my version of their survey, i.e., I'm completely dissatisfied. The customer service reply was that they are currently busy and would respond in 10-14 business days. That was my first and last experience with Kohls.com. I will never shop online or in their stores again.

I will preface this with I have been an avid Kohl's shopper for years. This year something has gone horribly wrong with Kohl's fulfillment process. I placed an order on 11/29 and another on 12/2 on kohls.com. What followed can only be described as hilarious after you calm yourself down of course.

Every time I try to access my Kohl's account via their website, I get booted out and told my username and password are invalid. I have them written down so it isn't a case of not remembering them. Today, when I tried to log in, after one attempt, I was locked out for too many invalid attempts. I tried several times after that at differing times. I decided to try the "forgot my password" link. As a result, they sent me a temporary password of about 12 characters and when I put that in, I was given the same message, too many attempts and locked out. Needless to say, I don't attempt to shop or pay my bills at Kohl's website very often. I went online today because I had a question about my bill and wanted to see if there was an itemized accounting of purchases, which is not on the paper bill.

I had placed an order on cyber Monday for some boots (online). I realized they never gave me an order number or confirmation. So I checked my card that I charged it on and it was charged 4 times. I called Kohl's right away and gave all my info and was told that they would fax over a release of funds to my bank. Well that never happened. So when the charges went through on my card a week and a half later, still with no order tracking info, they just charged me 275 dollars and gave me nothing. I called again. I understand it was cyber Monday, tons of people were probably online having issues. But a week later I called and waited 35 min on hold to finally give info again and be put on hold again so that they could tell me that I need to call back tomorrow with the bank on the other line. WHAT THE the bank will not sit on hold for 35 min. I'm 6.5 months prego and started crying. The bank can't do anything and the customer service people tell me to call back tomorrow. My guess is the lady Carol didn't want to deal with me.

My order was not shipped until 11 days after I placed the order. Now I have to wait another week before I receive the item. I ordered from them before and waited a long time before. Don't waste your time with these people and order from someone else.

Not bad, but not GREAT. Not a fan, but buy things there on clearance and using coupons. Good value that way.

Placed an online order with several items including birthday gifts for goddaughter and nephew bday coming up. So I've never had an order cancel in such a late time frame and had to scamble to find gifts for the bdays in less than a day time. So I contacted their customer service via email and their reply from customer service was that they cancelled the whole order because of some missing items in the shipment. Who cancels a whole order rather than just not shipping those that are in backorder or out of stock? So I've told them that's a ridiculous policy and they should change it.

I visited Kohl's in Ontario, Ohio on 11/09/2013 and it was a mad house. People pushing and shoving…it was crazy. I am disabled and I was being knocked around pretty good. I asked a sales person to help me find a pair of men's slippers because I didn't know where they were. She said "follow me" and went flying through the store. I told her I could not walk that fast but she proceeded anyway. By the time I got to them, then went clear back to the other side of the store to get a pair of women's slippers.

The airtime is my fault i don't know that is not free on cellphone.

First of all, I would like to say I have had gastric bypass and lost 150 pounds my first year so I was all excited about running out and buying all new clothes for my new body... Well now two years out, I put on about 10 healthy pounds, No longer starving myself trying to be a size I was clearly not supposed to be at for my age... I returned about $125.00 tonight, but I was willing to spend it like I ALWAYS do in Kohl's, even took $4.80 for a pair of Champs capris with a tag that clearly showed I paid $17.40 on sale for them but with no receipt (clearly my fault). I said fine, no big deal. I was also exchanging 4 pairs of jeans.

This is my last purchase with Kohl's. I tried multiple times to purchase this online and every time I went to complete the order the cursor would just circle and think and think and think. One night I left it that way for a couple of hours and it still never processed. On the last night my Kohl's Cash was valid it did the same thing. I reluctantly called your customer service number. I say reluctantly because it has never been a positive experience. Relaying your shipping information and credit card information to someone who doesn't speak English well always ensures a headache to follow.

I purchased 3 items that were on sale and had a 30%o ff coupon and I also had $10.00 Kohl's cash. My estimation was the 3 items came to about $13 and with the 30% off the balance should have been about $9.80. I had $10.00 Kohl's cash and figured it was a wash. I was perplexed when the sales associate said I owed $2 and change. This is what they did: $13.00, deduct the $10.00 and then took 30% off $3.00. My question was what if I paid cash or with my Kohl's card...... when would the 30% apply????? After talking to a customer service rep, they told me that is the way it is done with Kohl's cash. So the old saying prevails... you get nothing for nothing. I am paying off my charge and burning my Kohl's charge card.

If you make a purchase that earns Kohl's cash and then return part of your purchase, the amount of Kohl's cash earned gets deducted from your refund -- even if you DON'T use it. In other words, Kohl's effectively issues you a coupon, which is of limited use, as you can only use for a set window of about 10-14 days, you can't use it on everything -- like the Kohl's Cares items. And you can't get the usual extra 15%, 20% or 30% discount on what you use it. And you're not given the option of just not using it (unless you keep everything you've ordered on an order that "earns" it) because you will still be charged for the Kohl's cash "value" when making a return.

My mother bought me a microwave as a house warming gift. It was a $200 Cuisinart microwave. It sat in my kitchen for a couple of days before my wife and I decided we wanted to take it out and use it. The first thing my wife noticed was how dirty it was. There was dirt in the cracks, and scratches all over the top and sides. Furthermore, when I opened the microwave, there were red sauce stains inside. The best part was the Kenmore logo on the inside, despite the Cuisinart stickers that were stuck on the outside. I called my mother and informed her of what happened. She was upset, as her goal was to please us and ease our transition to a new place, not make it worse. She went into the original store she bought it at (without the microwave), and the customer service girl behind the counter apologized and told her she could return it to any store. We live an hour away from where it was purchased, so a different store, closer to our home, would have been more convenient.

Kohl's created a duplicate order. I had to make several trips to the dept. store to return the stuff I never ordered. They first refused to give me credits. It's been 6 weeks & I'm still waiting for credits. Bedford Fair refused to acknowledge my returned mdse... DID the same thing. It took 6 weeks for them to credit my account. Both businesses are out to make money. They don't care about the customers or the fact that they (Kohl's) created mistakes on their websites. You can't even get refunded for the shipping & handling costs. You have to fight with them online & on the phone. Then you get the credit 6 weeks later. They both suck.

I signed up for a Kohl's charge card back in 2009 and shortly thereafter was diagnosed with cancer. One day several years later I looked at odd billing at the bottom of my bill from Kohl's that looked like a charge for 14.99 and it was billed twice. I had never noticed this billing before the double billing as I didn't realize I should always read the whole bill in case the company is trying to scam me...... Well, they had been billing me 14.99 for three years and I hadn't noticed it until they double billed me!

Ordered a Keurig online with my Kohl's account and had it shipped to my son as a housewarming gift. The item got stuck in the "fulfillment process". I called the corporate customer call center (in Mexico) and it was obvious a multi-use center where they read from teleprompter. They said "The Keurig Brewer is an excellent choice and will make the most of your mornings. Upon checking your order I can assure you your order is correct and is in the fulfillment status and we will email you as soon as it ships." I said "yes, that is why I'm calling. It's been in that status for over a week. It hasn't even shipped and it was supposed to arrive three days ago." This conversation went in a circle for over ten minutes before I just hung up.

While visiting the Fire Wheel Garland, Texas store, I had a bad experience. I thought I was going in for an even exchange. I had a package of crew socks I wanted to exchange for 1/4 crew socks. Both were same brand, same price. The clerk said, "Since you do not have a receipt, did you charge the items?" I said, "It was a gift card or debit card transactions". The clerk could not find the transaction and said "since I did not have the receipt, I would get a credit for the lowest price over the last 90 days and would be charged at current price." I said, "It seems only fair to charge me at lowest price over last 90 days."

I visit Kohl's in Abilene, TX frequently, at least 3 times a week and spend an average of $50 per visit. I realize that is pretty frequent but they have great sales. I constantly bragged to my friends about my savings until July 30, 2013. I brought one of my girlfriends in there with me after all I did was talk about them for months. I was followed around the store the entire 2 hours I was there. When I finally checked out, the LP guy watched me like a hawk through a checkout. As we were walking out, he stopped me and asked to search my bags. I asked him why? He responded, "I see you come into my store frequently and I don't understand how you can buy so much stuff". I thought they were happy about having frequent customers, not concerned about the shopaholic that I am. So he searched my bags, and then said "may I please check your purse?" At this point I am very, very embarrassed and very heated! I started walking away and this man has the audacity to follow me! I set him straight and haven't been back since. Congrats Kohl's, you are now losing $500 a week!

Kohl's assessed a late fee on my account. The problem was my account was paid on time. They stated they would not report this to the Credit Bureau. Again, I was not late. Finally Kohl's realized the error. I am furious at this. They offered me a 15% discount on a future purchase. I said, "No, I am reporting Kohl's to my state agencies."

I thought that their store policy was "no receipt, no problem". I usually make every effort to bring a receipt - but - this time did not have one (for one of the items that I was returning). I came to the store today to return 3 items - 2 of which I had the receipt for. The 3rd item - I did not have the receipt. So, I thought I could still return the item - according to their policy - and not be hassled - according to their advertising.

Normal price for box of Keurig coffee cups (18) would be $12.99. Kohl's had special Buy One Get 2nd Half Off. So should be around $18 for two. Found out at register first box was $17.99 so 2nd box was $8, total for two $26. Bait and switch. No wonder they had so many boxes on shelf. There was no bargain. Very deceptive. Not sure I will take their specials seriously going forward. Loss of trust.

My sister & I shopped at Kohl's in Bellingham. We are from BC & Alberta. The girl told us we would save certain amount of money if we signed up for charge card. No problem. When I got my bill there was no way to pay it unless I went back to the store. I tried paying through my bank, my other charge card even with American express. NO way. Finally realized the only way to pay was with a money order. My bill at the store was only $17…Money order, stamp, USA exchange rate came to $25. You’re kidding $25 to pay for a $17 bill. My sister spent over $100 there & had the same problem. I finally cancelled my card after I talked to manager who said, “Sorry but too bad.” Canadians be aware. DONT use the card. I don't even want to shop in the store anymore.

Consumer Affairs or the Federal Trade Commission should look into the practice of "Kohl's Cash" at Kohl's Dept. store. I believe they use bait and switch. They deduct the Kohl's cash before they deduct coupon amount. If you return an item, the credit is way, way, lower than what you purchased the item for. Therefore, every other item that you kept has risen in price. The clerk cannot explain why the amount is different because it's so confusing that it can't be explained away.

I have been a valued customer at Kohl's for over 15 years. For the most part I would pay more than the amount due if not the whole amount. In May, I bought a $13 pair of sunglasses and around the same time I switched to a paperless statement. The next thing I know, a few months later in September, I see a phone number on my caller ID that I did not recognize. I did a Google search and turns out it was the collections department at Kohl's. Concerned, I pulled up my account and realized I had not made a payment for the sunglasses I purchased in May, which I had forgotten about (honest mistake). As it turns out, my statements were going directly into my spam folder.

Excuse me, but WTF is wrong with your online payment system? I have tried numerous browsers and numerous attempts at making it to the end of the payment process and when it doesn't work, I cannot log out. I have chosen paperless billing for all the right reasons but I am going to have to go back to it until I pay off my balance and then never plan on using this cc again. Thank you.

I went to the Glendora, CA branch to return a pair of jeans that I had previously bought with the activation of my Kohl's Charge card. I returned the jeans with ease. When I went to check my balance online and through the phone, I had not been credited the return amount of $39.99 for the jeans. Upon checking again 2 weeks later, still nothing. Having already thrown the return receipt thinking I didn't need it anymore, I returned to the store to see if they could help me track down what went wrong. The manager in the store said that they could not track down the transaction even though I knew the cashier and the exact pair of jeans I returned. Needless to say, I am furious that I am now down $39.99 because someone messed up my return process. Definitely not shopping at Kohl's again, deactivating my Kohl's Charge Card.

Even though I paid my bill ON TIME, I was charged a late fee. I called immediately and they said they would take it off. I asked the girl what my payment would be and she gave me the amount. My next payment again was made on time but I got a phone call. So I called the number and was told I had a past due amount. To make a long story short, Kohl’s has lost a loyal customer because their billing and customer service stinks. Even as I'm writing this, they have called again with the same robotic answers and unhelpful responses to the wrong doing. Basically pay their minimum due which now reflects TWO late payments that they are to give me credit for. Also, I'm sure interest will be charged on these bogus fees. I'm done with Kohl's and this charge card!

I returned a Neato vacuum that we received as a house-warming gift since we already had something similar to it and we didn't need another one. They accepted it back and I was told due to the amount of money, I would be getting a corporate check in the mail and that it should take between 7 to 10 days to receive. It has now been almost a month and I still have not received a check in the mail. I contacted them several times and they keep telling me that they are looking into the purchase and once they get all of the information, they will send the check.

I purchased 3 items on my Kohl's card and was waiting for the bill to come in. I pay my bills as soon as I get them and, as a result, have an 8. credit rating. The bill comes in with no items listed, only a total due with a $25 late fee attached to it. I called and made a complaint that I had never received a bill for the purchases and asked to speak to a supervisor. The person spoke with her supervisor and said they would remove the $25 fee if I paid the balance immediately. I told her that I paid my bills online, but she told me that unless I paid over the phone with a debit card, I would be charged $10 for a processing fee. I paid the total balance of about $89 with my debit card and got a confirmation number. I submit that they purposely send out the bills late so that they can collect the $25 late fee and, on top of it, they coerce you to make the payment immediately over the phone or they will charge you a fee of $10. I feel their practices should be investigated because they are playing games with the consumers. Thank you.

Ordered items from Kohl's online (one item that I needed for a Father's day party). It arrived with a huge snag and a hole in the front. I ordered online because I got free shipping and 30% off, and had been looking for this particular skirt for a long time. I was so angry when I got the skirt and it had a huge snag and hole on the front. Who would even send merchandise like this??? I emailed customer service... All I got for a reply was, "so sorry," "item is no longer available, can't ship out another" and " we will refund your purchase" blah, blah, blah. How about offering me a gift card for all the disappointment and BS??? NO, of course not. Kohl's can stuff their sorry in a sack...

I recently went shopping at your Kohl's store in Irwin, PA. You cashier was very unprofessional. She was talking about drinking the night before, and having a hook-up with the guy in front of me. I was with my 4-year-old daughter. She was saying very inappropriate, vulgar things to this other male. Her name was Liz. I love this store but I won't be coming back after this.

Since I never received my statements or Kohl's card (just have the temporary one), I called the Kohl's customer service line to see how much I owed them to pay off my balance in full. I always pay my balance in full and on time. They stated I owed them 74 dollars and told me I could pay over the phone or avoid the extra processing fee by paying at the store. That same day, I went to the store and confirmed with the clerk that I owed 74 dollars to bring my account current to $0.00. I paid the full amount and went on my merry way.

Kohl's uses methods to collect late payments from customers who set up automatic debit payments as a way to make money. Kohl's credit chasers call weekly even if a payment is made. Today I called Kohl's from a Kohl's store to verify my current balance. I spoke to a human. I paid off the balance and asked the clerk at the store to close the account. I have been making payments monthly, but they want more than I can afford so they continually charge me late fees. Yes, I have explained my situation to them. The store clerk said she could not do that. I called Kohl's again from the store and spoke to a human being. I requested the card be closed and explained my discontent.

My husband is an Australian immigrant who came to this country to be with me. After doing so, he has had to build a credit rating from scratch despite his perfect rating in his homeland. We have been married for 9 years now and after working tirelessly obtaining credit card, he eventually managed to gain a credit score in the 700 range. He has never paid anything late, so his record is perfect. When you immigrate to this country, it is difficult to say the least to get credit, let alone build it. He has not been offered cards with high balances for some unknown reason like I have.

I received a call from Kohl's telling me that my wife's account was past due in the amount of $82.15. I asked what the date of the last billing was, and they replied it was April with a due date of May 13th. I informed her that the date was only the 9th. She then informed me that she had not paid an April payment for $15.16. Thus, she was overdue for $15.16 and current on the rest. Nonetheless, I informed the woman that we would pay the full amount due of the latest invoice during our normal payment schedule which is typically the 2nd week of the month. She was satisfied and we hung up.

Starting about two weeks ago, I began receiving phone calls from Kohl's telling me to call and providing the number, 800-564-5740. After about the third such call left on my answering machine, I did call (even though my choice was to ignore the same because they weren't saying why I should call). When I got through the usual nightmare menu and to a customer service representative with a heavy accent, I asked what the phone calls were about but he wouldn't tell me. Instead, he expected me to provide pertinent details about myself and my account without telling me anything. After the third question, I asked him where he was (El Salvador!) and why I was getting all these phone calls - no answer - I hung up. The phone calls continued.

I have never had a problem with Kohl's before. However, my account was past due and Kohl's did not contact me on the past due amount. Instead, they called me and did not leave a message or stated to call them in reference to my account. They kept calling from different numbers with no reference. I called back a number and thought it was someone doing credit fraud and would not give them my information. I finally spoke to a supervisor, who told me the account was past due. I paid it and asked them to please to note on my account, for future reference, the company name and nature of call. He promised he would. Later that day I received 2 more calls from different numbers with no name or nature of call.

I made my payment to Kohl's online late by one day. I had a lot going on and thought I had scheduled the payment and when I went in to check the day after, the payment was not there. I went ahead and made the payment on 3/9 and called customer service the next day (3/10) to see if a late fee had been accessed and to try and get it credited back to my account. The late fee was pending in my account already and the customer service person said that they would credit the fee back to my account.

Monthly late fee was charged on my account on February 18 (Presidents Day holiday) for my payment not posting until the next day. Late fee was credited back the following month on March 12 after talking to a Kohl's account rep. Next month's bill was almost triple because amount was not taken off the monthly payment due and another late fee (even higher) was charged. This next rep on phone was rude and held my account "hostage" and made me pay this month's triple amount due, in order to take the 2nd late fee off! I will not be shopping at Kohl's anymore.

I have a long history with Kohl's and they have made mistakes but this is the last time I order from them. The order was for Easter and 2 of the 4 items were wrong. I ordered shorts and received t-shirts. I also ordered Nike shoes and received a pair they don't even have on the website. The customer service is rude and informed me that if I wanted to reorder (at my cost), they will send new items, or I have to wait to receive a postage sticker, mail back, and wait and "see" if they can send correct items at which point Easter will be long gone. Don't make the mistake I did and trust Kohl's. It's not worth it!

I used to love Kohl's till I learned that they started trying to save money on labor by getting rid of older members of their staff that actually cared about the day to day operations and replaced them with incompetent socially retarded kids that are only there to milk the clock and refuse to interact with their customers in a professional manner. Guess what? Without customers, you do not have a job so I say, "Stop hiring people who don't have any social skills." Technology is cool but when I see staff playing on phones or whatever when I am in need of assistance, should I have to get their attention while they're texting friends or whoever they are talking to when they should be working? I think not!

Automatic payments were scheduled to be deducted from my account. Last month’s payment wasn't deducted - my fault for not noticing on my checking. I was charged a late fee. I called regarding the payment and late fee. Apparently I called India and couldn't understand the fast talking rep. He was rude, talked over me and refused to help. I became very upset and got his supervisor who was even less help. Horrible! I despise this company! Thank heavens my tax return will be in soon and I can pay them off. I refuse to do any further business with them!

I just spent a good 20 minutes on the phone, dealing with someone overseas regarding the late fee I received on my latest bill. Even though I paid nearly 2 weeks early, it did not meet the $25 minimum payment. I was merely trying to get the bill down to an even number, hence the previous $21.19 payment. I did not notice the minimum. It was my mistake, I do admit that. After explaining my predicament, the foreign man on the other end of the line told me the only way to reverse the charges would be to make a payment with him right then by giving him my credit card or bank slip information.

My payment to Kohl's was due on Sunday, Feb. 17th. The amount was $22.74. I did pay it one day late, Monday, Feb. 18th. I understand that it was my responsibility to pay the bill on time and it was within their rights to charge a late fee. My complaint is the amount of the late fee; they charged me a 100% late fee. That's right, 100%, $22.74. The customer service department said it was policy. I could have understood a reasonable late fee, say 5-10%, certainly not 100%. To me, this is predatory and terrible customer service. I was a good customer. I cut up my charge card, wrote a check for the $22.74 and returned a $245.00 purchase I made yesterday. I will never shop at Kohl's again.

This is the second time this type of thing has happened to me in approximately 15 months and I got the exact same response. I placed an order online on 2/18/13. Some of the items I was ordering were needed by 3/2/13. Before ordering, I checked to see when the items would arrive and it said on or before 2/27/13. On 2/22/13, I got an email stating my order was ready to ship. On 2/26/13, I checked to see if and when my order would be arriving. The tracking information said the shipping information had been sent to FedEx but nothing else. Giving Kohl’s the benefit of the doubt, I sent an email inquiring about my order.

Kohl's customer service is one of the worst of the department stores. I pay most of my bills online and paid Kohl's around 12:15 AM actually on my due date of 15th. Kohl’s does state that payment needs to be before 5:00 PM Central Time. Well, I was still charged a $25.00 late fee. I called and the customer service rep told me there was an error and removed the late charge. I already paid what my minimum would have been minus the late charge and asked if I needed to pay more. She stated it was their error and everything was good. (A side note - I usually pay more than the minimum but that month was a little tight on my budget.)

I opened a Kohl's account in August 2012 believing the literature given me that for an account balance of $300 or under, the monthly payment required would be $25. I made a payment of $25 every month - on time - but one month, Kohl's did not credit my payment for 4 days and then charged me a $35 "late fee" which added on to my regular min. payment due, then required a payment of $60. I kept paying the $25 per month on time but every month, another $35 "late fee" was added because I did not pay the $60 per month.

On the 4th, I placed an order for new silverware and was told I would have it by Valentine's Day; which as you will soon see, not only do I not have my order, but they are refusing to deal with the fact that I did not receive the shipment and credit my account or ship a replacement. On Saturday, the tracking said it was to be delivered by the post office where UPS had handed it over to them, and it said it was delivered at 11:59 AM. I checked my mailbox at my apartment for the key to a locker where my box would have been placed and did not have one. I called UPS, who said they could not help because of the method of shipment the company had used, and I must call them.

I ordered some items for a new baby that is coming and sent it through Kohl's website; however, the package never got to the destination. Kohl's said they would track it and call me back or email me. They did not do either. I called Kohl's again and requested a credit to my account. I was told it would take 30 days. They take your money in 30 seconds but it takes 30 days to get a credit back. First and last time I order from this store. Very poor customer service. I won't be shopping in my local store either after reading about the experiences of others.

I have always been a loyal customer at Kohl's. I love their prices and their sales. I decided to do some Black Friday shopping at Kohl's to get some clothes for myself and gifts for friends and family. I got in line and expected to wait for a while (which I had expected, and am not upset about). When I got closer to the front of the line, I was told that the line split, and I could either go to the front registers, or I could go to customer service. I decided to split into the customer service line (both were about the same wait).

Kohl's won't let you use your extra 20% off for Kohl's bucks. Also, I returned the item and most of the items I purchased with the Kohl's Cash. They took the Kohl's cash off my return amount and would only give me store credit for the items I returned using Kohl's cash. Talk about a rip off, no more shopping there for me. They will eventually go the way of Mervyns, out of business!

I purchased a 2nd Kohl’s e-gift cards for $150.00 each - one, once 12/21 and one, once 12/24. Neither one were delivered by Christmas day. I asked for credits on both and was told it could take up to 10 to 14 business days, which had come and gone! Now tonight they said that when they hit their spreadsheet, that is their problem and not mine. My problem was trusting them with my purchase and delivery of product. Is there anyone who can key in a credit in three weeks? They have not met my expectations and have a different speech every time you call. Done with Kohl’s!

When you return an item that earned you Kohl’s cash, Kohl’s will charge you more than the Kohl’s cash. When you order, the tax will be calculated on the price of the item. But when you return the item, they deduct the Kohl’s cash from the price and then calculate tax on the reduced amount thus reducing the refund amount. I paid $64.46 including tax for an item; I had earned $15 Kohl cash. When I returned the item, they refunded $48.22. When $15 was taken out of my total, it was $49.46. Kohl’s reduced my refund tax by deducting Kohl’s cash from the sale price of the item and then calculated tax. So the tax amount will be less than the tax you paid at purchase, thus reducing my refund amount.

I ordered items on 12/28/12 for Christmas. Now it is 1/15/13 and I don't have the items and Kohl's has no idea where my package is.

I purchased an online order on Christmas Day to take advantage of the sale. I also had $50 in Kohl's cash for the purchase. When my order didn't arrive, I contacted customer service. They told me that FedEx had lost it, and the money would be credited back to my account in a couple of weeks. I replied that I wanted my order, that most of the items were not available any longer. Customer Service has told me to reorder the items (which aren't available, so I can't) and they'll "adjust the price" - which is not possible, since I can't order the items. So ... I wasted my time on the Christmas sale, and am out $50 in Kohl's cash. I wouldn't have bought some of the items that earned me the cash if I'd known I couldn't use it, so I've been doubly screwed. I've asked them to track my package that FedEx "lost", and heard no reply. I'm assuming Kohl's will profit by FedEx reimbursing them for the merchandise. So, they've taken $50 Kohl's cash from me, plus a settlement from FedEx - pretty good deal for Kohl's. I'm absolutely disgusted with the customer service regarding this issue.

I have been a Kohl's fan since they opened in NYS; I spend at least $3,000 a year. This past year, they have gone downhill. I used to be able to go to the store and get pants that fit (I am very small, only a 4 with no trouble at all). These days, this store is such a disaster I am lucky to find a shirt pants. Well, forget it. The worst part is, my family gave me gift cards for Christmas to Kohl's and I will not be able to get anything in that store. I will have to drive a half hour further to get to a clean Kohl's. I wrote to corporate and I am disgusted. Here is the response from the store: "I apologize for your recent shopping experience at our store. It is our mission to make sure you have a great shopping experience when you shop at Kohl's. Thank you for writing in and giving us your feed back. We encourage you to shop here in the future and we will ensure that you have a better shopping experience. Thank you."

I bought a pair of Levi's as a Christmas gift for my son this year & paid $39.99. They didn't fit so he went to return them - they advertise that they have a great return policy. I gave him the original receipt in case of any problem. The clerk at the return counter said she could only give him $29.99 because I received $10 of Kohl's cash at the time I made the purchase - newsflash: I never used the $10 of Kohl's cash! My son, being a manager at a large retail store for 10 years, confronted the clerk and told her that Kohl's policy was unethical and the whole amount should be refunded. My son said the clerk was rude and tried to intimidate him, since my son didn't know whether or not I used the $10 of Kohl's cash. All he wanted to do was make an even exchange. I am pissed and plan to go back up there today to put my 2 cents in!

I placed the order on 11/23/2012 and my credit card was charged. Shipping confirmation was sent but for the next couple of weeks, the online UPS status was that label was created. I did not receive the items in two weeks. When I called, I was told the items were not shipped due to some problems and now that the item is not in stock, they will just refund my money - which never happened so far. I called multiple times and sent several emails but these people are not sensitive to consumer's distress. I don't know how long they can run business by giving this type of service.

My husband received a shirt from my mother that did not fit. I went to return with the original receipt since they did not have it in the correct size. I was told all I could do was either return the amount on my mother's credit card or receive a merchandise credit. On top of it, she used a $10.00 Kohl's cash on the purchase. So rather than take a little off each item, they deducted the whole $10. What was the point on saving the receipt? I could have returned without the receipt and still only got the store credit, and not lost the $10.00 Kohl's cash.

Okay, so on December 23, my boyfriend bought me a coat. The coat did not fit right, so I returned it. Well, I used the gift receipt he got. I know he spent $73 on the coat. They only gave me $63 and some cents back. I was rather confused, so I asked the lady about it. And in a mean manner, she said, "Well, I scanned the gift receipt, and that’s what it says. So that’s what he paid." I was like OK, well, just give me the credit. After I got out of the line, I went to look at the coats and I called him asking what he spent. He looked at the receipt and confirmed he had spent the 73 dollars. We both realized that he got Kohl’s cash worth ten dollars. So I was like OK that makes sense. Well, when I went up to go purchase a new coat I liked for the same amount of money, I realized that the Kohl’s cash did not start until the 25th! So I could not buy the coat.

I made a purchase on 12-10-12 of $144.94 at the Kohl's Brookfield, WI location. The next day, which I was unaware of until now, Kohl's offered $10 Kohl's cash for every $50 spent. That would mean that I would have gotten $20 towards my purchase from now until January. I called the Brookfield location to see if they could give me the Kohl's cash, and they said they are redeeming them now, so I cannot get the cash now. I hate retail stores that do this. I deserve $20 in Kohl's cash. I wanted to go back today and charge more on my Kohl's charge, but I am so angry about this that I won't be doing so.

Follow-up: Kohl's has changed their position on reporting me delinquent to the credit agencies. An executive has overturned the customer rep's decision. Kudos to Kohl’s!

Each year my husband and I give our 3 employees Kohl's gift cards for the holidays. We also find these to be great gifts for our sons because everyone can get what they want and need. We are going to Kohl's tomorrow to get the cards but something told me to check my account. When I did, I found that what was owed was over what I knew I owed. I asked if they would give me a credit increase. They said they had a systemwide ban on increases to lines of credit and did not know when they would take the ban off.

I also have been dissatisfied with Kohl’s online ordering. I placed my order on November 26th and by December 2nd, an email notified me that my order was shipped and would arrive December 10th. It is now December 19th and my order was somehow undeliverable at my house and then sent back to the company! I had no word about this until I called Kohl’s to ask about the situation. I will no longer be ordering from Kohls.com to avoid this mess in the future.

I placed my order with Kohl's on November 26th and it is now December 18th, and I do not have my order. It says that it was supposed to arrive from December 7th-10th. What a joke! I hope that the company changes their customer service and "estimates shipping dates" after seeing so many complaints by other customers as well. It is shameful that a brick and mortar store can be so helpful, but their online store and service is a disgrace. I will never order from Kohl's online again, and it has highly spoiled my view of Kohl's in general.

I placed a large order with Kohls.com on November 23rd (Black Friday). In that order was several Christmas presents and my husband's birthday present. I received an email notification on December 2nd that the order was ready to be shipped. That notification included a UPS tracking number. My Kohl's account was charged for the order total on December 2 also. It is December 18th, and I have never received my order. I called Kohl's on December 12th and was told that they would have to create a Mis-Ship ticket and I would be credited my money in 10-14 business days.

I placed an order with Kohl's on November 24th and still have not received and it is now December 14th. The order I placed was for my son's birthday that is on Dec. 21st and I am so disappointed that Kohl's could mess up so badly and treat their customers so poorly.

In September, I signed up for paperless billing. Somehow Kohl's got the wrong email address. But the address was invalid and would have returned back to them when they sent me the bills. Since I never got any paperless bills, I made no payments. They notified me after 90 days, by snail mail, that I was delinquent and had reported that to the credit agencies. I have used the card for 10 years and have never been late. When a rep admitted it was their mistake, they still refused to send a correction to the credit agency. Not only that but even after I paid the bill in full over the phone, more late fees and charges showed up on my account the next week. When I talked to a supervisor, she said there was no record of my dispute. I will never shop at Kohl's again.

I ordered 3 items. Two of the three came separately in the mail. The third never showed. I kept checking online tracking and the product got packed, but never left Kohl's. I called every other day for ten days and was told that it would show up by the tenth day. It never did. I called Customer Service and would have to wait 14 days for a case to resolve, then they could place the order again. I wanted to just cancel so I could purchase elsewhere. I needed the item and could not wait another week for it to come in. They said it would take 30 days to refund my money. I will never purchase from Kohl's again.

I am so annoyed at Kohl's right now that I am looking for places to vent my feelings. I really feel that Kohl’s was overwhelmed and under-prepared for its Black Friday sales event. A long time ago, I had stopped shopping Kohl’s online because of the length of time for shipping. I do the majority of my shopping online and I was used to speedier shipping. Over the past year or two, Kohl’s shipping has improved greatly so I began online shopping again at Kohl’s. However, this past Black Friday shopping experience will likely make me think twice before I ever again Black Friday shop at Kohl’s.

I called the Oxmoor location in Louisville, KY to inquire about a Christmas tree being in stock. I was put on hold for over 45 minutes and when I called back, they stated they were busy and then put me on hold for another 30 minutes before I hung up. I am an extremely loyal Kohl's customer that spends hundreds of dollars in your store and expects better customer service! I plan on cancelling my Kohl's charge and taking my business elsewhere! Horrible customer service.

I paid $502 cash to pay off my account at a register. I did not keep the receipt, my error. I did not get another statement, which I didn't expect to. I got a phone call that payment was late the next month. Apparently, the cash payment was missing; I never got a phone call back with the review or if there were security tapes at the store. Don't pay in cash! It's sad that employees can steal and we have no recourse. Always keep your receipt!

On two separate incidents, I received a Kohl's Cash award, each one was an earned $20 to spend it on Kohl's online, kiosk or in their physical store. Both times my purchases were refused online, with a message stating that the coupons had expired. They had not. Both were well within the expiration limit dates. Trying to resolve this matter with these characters is like trying to talk to mud. My impression is that Kohl's tried to scam me by invalidating the coupons to get me to pay full and regular price. I'll not be shopping there again with these fraudsters and will pay my bill, then be done with them for good. Consumers beware!

I have had a Kohl's Credit Card for more than 10 years. I do not use it very often and when I do, I always pay the balance off in full every month. Earlier this year I went online to switch my billing address and when I got in there, I somehow inadvertently turned on Electronic statements only (no paper statements). Now, I know it was accidental because I have a personal policy: the only time I will agree to electronic statements only (no paper) is when I have set up an automatic payment plan that automatically pays the balance due every month. The reason I do this is simple, if I miss an electronic invoice, I do not want to risk a late payment. I have had this policy since the dawn of Internet billing and it has served me well, so well, in fact, that in my 30 years of credit history I have never been delinquent on any payment - ever.

In July of 2012, I had a Kohl's representative contact me about a late payment on a credit card. The payment was for $80. In talking with the representative, I explained that I have not received bills from Kohl's for months. The representative reviewed my account and stated that yes, my bills had been returned since October of 2011. She also pointed out that I had overpaid my last bill by $30 in March and when I made my charge in May that they were about to mail my credit. I explained to her I was not sure what was happening with my bill, but the credit was there because I was guessing how much I owed because I never got a bill. Since I was a fairly frequent Kohl's customer, I was not concerned with the credit.

I try to keep my Kohl's credit card with a low balance or paid up. I had it paid off for months. I went into Kohl's for a specific purchase and found it and they had a great special, plus a percentage off. So, I decided to use my Kohl's credit card. When I didn't get a statement month after month, I thought maybe I had used my check card, which I do often or pay it off right away. Then last week, I got a message that I need to call Kohl's about my credit card. So, I did. They tell me I haven't paid it for 3 months and now it was almost up to $150 when the original purchase was less than $50.

I am not angry but I am disappointed that Kohl's would close my account which I had since 2008. I was given the excuse that in May 2012, I missed a payment when I was in the hospital at the time and I did let Kohl's Customer Service know. My payments are $25 and I just paid $200. I was told by Customer Service that it would not do any good to speak with someone else about it. If I had known that this is how you treat your good customers, I would never have shopped in your stores. I will make sure that family and friends are aware.

I used to be a loyal Kohl's shopper. However, after my last experience with my Kohls.com order - I probably will never spend another dime again. I received a shipment of two left shoes. Those particular shoes are not available any longer, nor can Kohl's guarantee they will ever be available. They refuse to correct their screw up by crediting me the full price of these shoes (I paid a sale price) so I can go buy the same pair at one of their competitors. They are completely unconcerned that one of their moron employees can't tell right from left and I got the shaft. In the store, the employees are forced to check for one left and one right shoe, before continuing the checkout process. Maybe they should teach their shipping department to do the same.

My wedding was 06/28/2012. I had previously submitted many, many items to my Kohl's Wedding Wishes registry and did receive most of those items before my wedding date. I signed up for the registry with the knowledge that Kohl's would send me a reward certificate in the amount of 10% of the total of the items purchased off my registry. In the description of the reward, Kohl's indicates that they will email the reward to the recipient approximately 90 days after the wedding date. To date, I have not yet received my reward, which to my calculation should be approximately the maximum reward amount of $200.00.

I signed up for a credit card in July. I gave them my current address that I have lived at for 7 years. They somehow came up with an address from 7 years ago from a house that I rented for 2 months before purchasing my current home. I had moved across country, so I wanted to know the area better before buying. I lived at the rental home for 2 months and only remembered the street name, not the number or zip. After 2 months of not receiving either card or statement, I called several times before I finally asked them if they were sending it to the correct address.

My wife tried to pay her bill online, which we had no problems with. We even got to the confirmation page where the payment was submitted. Two months later, she gets a bill with a late fee saying that she never paid it. The payment never cleared her bank account but it's still $25 fee she shouldn't have to pay and $4.20 in interest giving her an unjust and unnecessary extra $29.20 she now owes. Why didn't it work?

In reviewing my statements because my amount due seemed not to change at all even though I have not used by card in over 9 months, I realized that I've been paying for account guard/credit insurance which apparently is something that I had to have signed up for. It will take them weeks to review and see what they can do about the same. Most importantly, they now say that they don't have copies of my statements for past years, i.e, 2009-2010 (I'm sure I've been paying for this service for years and if not, why the last year?).

I went in to pay my Kohl's charge on the due date 7th of the month. In the store when I asked what my minimum payment was, the salesperson stated that they can't see that info. So I made the minimum payment I had been making - $25. A few days later, Kohl's started calling me stating that I had a payment of $44 due now and that I was past due. When I called to talk to customer service, she explained to me that the payment should have been $37, not $25 and that I was charged a late fee. So I made the $44 payment on the phone. She said that this would make the account in good standing and that my payment of $25 is due on the next month on the 7th. And next time, I could have used the customer service phone in the store to see what the payment amount is for my bill.

I went to make an online payment for my charge account. I input the information and got an error message that the payment did not go through. I signed out and in again, and was then successful in making the payment. I received only one confirmation email for one payment. A few days later, I looked on my bank account and both payments went through. When I called, I was told that there is nothing that they can do once the payments go through. Seriously? They can't credit my account for the incorrect 2nd payment? I will never pay Kohl's online again. I suggest that if you get a payment error, you print the screen in case this happens to you. The customer service person was insincerely apologetic and indifferent. Not a big Kohl's fan after this experience.

Yahoo! I just checked my account online and problem is finally resolved! It never had to be this complicated! All Kohl' fees have also been reversed. Lesson is do not try to pay two different accounts with one check, no matter how well documented!

This is in regard to my post on August 18th (payment mailed by check). On the 13th, my daughter contacted a gentleman at Kohl's and they supposedly worked things out. She gave him all the information and he said that he would transfer the money out of the credit on her account into my account and also make amends for the charges that I incur for "late payment". I have been checking my account online and there has been no change. Immediately, I checked before writing this second review and there’s still no change in my account. And yet at the bottom of my first review, it is indicated in green that it has been "resolved." There’s no explanation. I guess that means I need to follow up again tomorrow with a phone call.

On August 15, 2012, I went to Kohl's store #650 at Virginia Beach Boulevard and experienced a horrible customer service. I needed to return some items I bought with Kohl's Merchandise Return Credit (KMRC) and some money using my credit card. The clerk ** scanned the items and said that the money I paid with credit card will be back to my credit card, and the money paid with KMRC will be back as corporate refunds - I wonder why. I have returned several times but the clerk gave me KMRC right away, not corporate refunds. I have discovered that she clicked "return without receipt" on her screen that's why the return will be corporate refunds. I told her not to touch anything and scan again. After that, she called someone to help her because I know what she did. Another clerk came, simply scanned the item, and gave me KMRC.

Payment mailed by cheque - hassle! I enclosed a Bank of America check for my daughter's account (as she does not have a US banking account), $42.97; and my account, $65.20, for a total of $108.17 (US dollars). The check was cashed by Kohl's and posted to my Bank of America account July 6/12. I clearly showed how much was to go to my account and how much to her account, with the account numbers. I enclosed her bill, as I couldn't get into mine online, but knew the amount. Today, I received an email stating that I am overdue... on my account. They have probably put all of it into her account, but right now, I cannot check with her as she is working. Now, I am told that I have to get her to call Kohl's and check her balance and give them my account number to give them her permission to put the balance into there. Then told that I have to, keep checking my account online to be sure it went in... Just watch... although they have the money, I bet they charged me late charges! I have no idea how I could have made the payment any clearer! Why can I pay phone bills and other bills in Canada with one cheque for dual accounts, but not for Kohl's? Just one more thing to keep an eye on - that seemed so easy at the time. I’m frustrated!

On July, 28, 2012, I purchased 3 tops with a handbag, also an iron. The total came to $106.72 with $10 plus 20% off which then came to $82.52. The $10 was a birthday card from Kohl's. The problem was I returned my handbag and a defective iron. It took 90 mins to cool down and I did not like the handbag so I returned them both. When I returned them, the total Kohl's gave me back was $66.15. To break it down, the return amount is $34.80 - Trans. Disc $3.30 and $6.31 for the Handbag, and for the defective Iron, Return Amount is $49.99 Trans Disc $4.72 and $9.05 of which the subtotal was $61.41. Tax of $4.74 made it a total of $66.15. The amount that should have been given back to me should have been $73.07++. Kohl's also double stickers their sales items. We have a shirt that was priced at $5.99 and marked up to $6.99.

I was given a $25.00 late fee on my last bill and it was paid hesitantly. I had moved and did a change of address. My mail has been screwed up for two months it goes back and forth from my old post office to new one. So, by the time I get my bills, they are already late. I wanted to pay my bill today in my Kohl’s store and I was told that I cannot pay with my debit card. Well, I have no checks. They told me to go online and pay and all I get is contact phone numbers. When I call, I get a recording that the lines are too full and to go online! Please, I love your store, but I will stop going tomorrow if I am constantly given a runaround. None of us can afford $25.00 fees; that is like robbery. Any answer would be greatly appreciated.

I wanted to make a credit card purchase of approximately $50.00 on July 28th, 2012 at Kohl's located at 28 Jericho Turnpike, Jericho, NY 11753. The cashier requested my ID and when I refused to show it, she asked ** (the front end manager). He denied my request and stated that I need to show it. The cashier then contacted the store manager who restated the policy. When I insisted that I would not like to show my ID, I was left at the register by myself. The cashier clocked out and no managers were there or were willing to discuss it. I do not understand why I had to be inconvenienced for well over 30 minutes for a simple transaction when others were not in fact required to show their ID in order to complete their purchases.

I have never been so frustrated as I am with trying to access my Kohl's credit card account. Over and over, I get the same response - wrong password or wrong name. I have changed everything, answered the security questions correctly, and still no luck. I don't want to drive to a store to pay my bill. I would like to pay online. What an unprofessional site. Horrible.

I have been a Kohl’s card holder for years. On 7/16, I requested a payment come out of my checking account on 7/19. When I checked my bank statement, I had a $35 overdraft fee. I noticed that my Kohl’s payment came out on 7/16, not 7/19. I called Kohl’s and talked to Emily, a customer service representative. She was very unhelpful so I asked to speak to a supervisor. After a long wait, I talked to Sam, a supervisor. I gave her my confirmation number and she said that if I had called to make the payment instead of doing it online, she could reverse the charge which would credit my bank account $35. However, since I made the payment online, this could not be fixed. I asked her to mail, email or fax me a copy of the payment information showing it coming out on the 16th and she said she didn’t have those capabilities. I told her I was very unhappy and disappointed and she said she was sorry. I told her I’d like to close my account and she quickly did that. As we were getting off the phone, she asked if there was anything else she could do for me. I asked her to credit me $35 and of course, she couldn’t. I will no longer shop at Kohl’s and told her I would share this information with my friends and family.

I am 65 years old, retired with a nice pension, social security and savings. I have zero debt and have a perfect July, 2012 credit report as well as every single year before that. With that being said, I was in my local Kohl's one day last week looking at one item I was considering to purchase. Incidentally, this was only my second time in the store since it opened years ago because I think it is way overpriced, second rate, and confusing to find anything or anybody to help you. Nonetheless, I dropped in there last week and decided to buy a pair of shorts that were okay and were "on sale" at twice the price they should have been. The woman at the checkout register informed me that if I opened up a charge, I could get an additional 20% off. So I said sure, with no intentions of ever using it again of course. Anyway, the request for credit comes back "refused" with no reason and that I would be getting a letter from them explaining why, which I received today with the reason “bad credit and inability to pay”!

The sarcastic cashier, obviously, was very unable to handle a few simple and legitimate complaints. I spent like $368 in Kohl’s on Sunday using a 30% off coupon and getting $30 in Kohl's cash. I needed to return 2 items that totaled about $45, but I was purchasing $65 more stuff (like 4 days later when the KC was valid). So, mysteriously my $30 KC turned into only $20. One of the items I was purchasing rang up $12 higher than the sign from the rack. The cashier decided I needed a lesson on how to read the signs in Kohl's that I had to "match up the full price to the sale price,” yadda, yadda. Oh, like I'd never been in Kohl's and didn't know that! They never acknowledged or made any overtures that the stupid signage was wrong! So, I went back to check the signage because the manager didn't offer to come to the register and go check for us to settle the dispute and I left my $30 - I mean $20 - KC coupon with my merchandise at the register. When I decided to pay for the merchandise minus the mispriced/marked item, the cashier gave me the total. I said, “Okay, where is my $30 - sorry, I mean $20 - since I returned some stuff from a $368 purchase. Discount for the KC?”