Kmart Reviews

I was getting ready for my grandson's birthday party, 1 year old. I built a patio just for my table. I was inside getting things ready and all of a sudden, I looked outside and my glass top table shattered, no one was around. Now I have a frame, 6 chairs and the umbrella, no table. I'm really upset because my grandson could have been hurt.

I purchased the spotlight on 8/8/2009. I charged the battery per the instructions and the light would not work. I then looked for the manufacturer's website and discovered that these spotlights had been recalled over a year ago. I could not believe K-Mart was selling a recalled product, knowing the product was defective. Beware of so-called good deals.

Today, 7/21/09, I was in the store to purchase a Rubbermaid set. There were six of them on the shelf next to the sale sign. When I arrived at the register, I was told it was not the one on sale. They left me waiting for 25 minutes while someone looked for it. When the person called the back to see what was happening, she didn’t know what she was talking about. She never looked for it.

I get monthly ** prescriptions and this month, I refilled at Kmart. Kmart happens to carry the Mallinckrodt generic, which they gave me. What I would like to find out is why their generic does not work half as well as other brands? I was taking Watson 932 (generic ** 10/325) and it worked great. Now I am taking Mallinckrodt, and I have to double my dosage just to equal the pain relief. How does a consumer have medicines analyzed, to see whether or not what they are getting is actually what has been prescribed? I do not believe the codeine content is actually 10 mg as stated! Or, it is so diluted with something else, it does not offer the same pain relief as other brands. How would I have these two different brands tested? Doubling my dose because this product is ineffective, I'm not only subjecting myself to possible liver damage and doubling results in a lack of meds for the month, my insurance company is paying for a faulty product!

I ordered two rings online at Kmart.com (order numbers ** and **). I received email conformation on both orders on July 06, 2009. On July 8, I received an email from Kmart saying that they were canceling the orders due to a mistake in the prices of the rings. I called Kmart’s customer service and talked to representative who was very rude. When I stated to her that the mistake was Kmart’s and not mine, she said, “What are you going to do, get a lawyer and sue Kmart?” She then offered to give me an additional 5% off the adjusted price on each ring, which I did not except. This was Kmart’s mistake and they should make good of it. Thank you.

First, it would be nice to know if any businesses read this forum to retrieve information of their stores. The Kmart at Kempsriver has so much potential; however, they choose to keep it very understaffed, and the structure itself is old and needs repair (ceiling tiles are brown and dirty, the huge vent by the registers is dirty and has dust swinging from it). The females' bathroom has been renovated; however, the last 3 times I've visited there and used the bathroom, only one light worked! The plants they have for sale outside are always dried up and in great need of water. Even the machines you slide you credit cards in for purchases are attached to the poles with rubber bands. Come on people, if Kmart can buy Sears, surely they can afford decent machinery and ceiling tiles! Please give cashiers more hours! Update the store! You will make up the money in volume by providing a better atmosphere!

My wife bought a patio table, a Martha Stewart set with table and 6 chairs, in 2005. The table top glass shattered in a thousand little pieces. Luckily, my 7 and 13 year old kids were not hurt. I find it appalling that you do not take this seriously and give us another table or make Kmart reimburse all the people with the same problem. This is not our fault, it’s the manufacturer’s. Till someone dies or gets seriously hurt, it will be on your head.

We bought a Martha Stewart outdoor table/patio set from Kmart in the summer of 2002. My wife was in our living room when she heard an odd sound. Going outside, she saw our table had exploded/shattered for no reason at all. There are no trees in our backyard, and we don't even use an umbrella in it. There was no ball or anything that could have struck the table. Glass was everywhere, and someone could have been seriously hurt. BTW, the response from Kmart included the following "Once again, we apologize for the inconvenience you have experienced, with empathy"

On May 16, 2009 I purchased a Barnes & Noble gift card from my local Kmart center. After several failed attempts of trying to use this gift card online and in the Barnes & Noble bookstore, I returned to Kmart. However, the cashier and the assistant manager refused to reissue another gift card or refund the gift card for cash. I then ended up leaving with the non-working gift card and my money wasted! The whole experience was horrible, the cashier was very rude and unwilling to understand the situation. I can honestly say I will never shop at Kmart again!

At Kmart, when I took the bike back, they bought it back and they gave me a card with $96 and said to find a new one. Well, the bike range is priced from $159 to $259. I ended up re-buying the broken bike, because they wanted me to spend more money for bikes that are recalled. They had several that were on the recall list on the floor.

I have made a complaint against Kmart before. I had a layaway in at the store and when I took the layaway home, there were three shirts missing and the shorts I had in layaway were exchanged for a different pair. I had a pair of Route 66 shorts in layaway and they replaced them for a pair of wranglers; that would have been way too big for my son. The father's day shirt I had in layaway was no longer available and the MLB baseball shirt I had in layaway had been exchanged for a cheaper version of the sleeveless shirt on the racks.

I purchased the Santa Monica patio furniture set and bar, on 2/22/2003. In Sept. 2008, I came home to find the glass table top had shattered and I had major glass shards to clean up. I had several big paper garbage bags full of the shattered glass. Luckily, I only got a few minor cuts on my finger. K-Mart said the table was under warranty, but not the glass, and there was nothing they could do. K-Mart said I would have to purchase a replacement top which costs upwards to $250.00. This certainly should not be at my expense, since the glass table top obviously was defective. I was finding pieces of the glass shard for months.

A simple question: why would you advertise an item that you don't have in stock? This seems to be a recurring scenario. I will certainly make my self consider spending my dollars some place else. Issue in question was a tent, a 200-dollar tent. To keep my business, how much further of a discount will I be getting to purchase the tent from Kmart?

I purchased a deep fryer on 06/08/09 for $44.99. I was shopping at Sears on 06/10/09, and the same item was on sale for $39.99. When I talked to the customer service at Kmart, I was told that they don't honor Sear's pricing. This is only a small item. What about any bigger-priced items that both stores sell? They told me that I could bring it back for a refund, as long as the box was not opened. I have decided to use this as a lesson learned, and I will never shop at any Kmart stores again.

About 7 pm, on 6/11/09, I took my 78-year old grandfather to the store to purchase a new refrigerator on his Sears card. His had just went out and all his food was sitting out in the sink, so he needed one immediately. He picked out the refrigerator and we took the slip to the front desk. It took them 20 minutes to figure out that we couldn't purchase it up at the main check out because it was Sears product. So we had to go to the appliance department to purchase it, which by the way is what we’re trying to do to begin with but no one was back there. They sent us back to the appliance department and we spent another 15 minutes waiting for someone to help us back there. Then Margarita, the woman who helped up, had never worked that department before and couldn't figure out the computer. The refrigerator that my grandfather picked was 20% off and they needed a manager’s discount card to scan in order to authorize the discount.

I tried to place 2 outfits on layaway only to be told there was a $5.00 (non-refundable) layaway fee. I questioned the clerk and said don't you mean it’s non-refundable if I do not pick it up? I was told by the store manager it was non-refundable; it’s a processing fee. I never realized Kmart was charging such a high fee to hold items on layaway. I feel this is highway robbery and will not shop there ever again.

This is an update and another complaint from my previous one about the Amelia Island Patio Furniture. I called the K-Mart customer service line and they said that someone from Numark would call me. They called me back 2 days later and told me the table wasn't covered, but they would help out with the chair cushions. They wanted to know the chair cushion's number and when I told them, they said they had nothing to do with the product. They said two different companies made the parts and they didn't make the cushions... JRA did.

I bought the Amelia Island Patio set last spring. Within the first few months, one of the chairs cushions started to disintegrate. I called the company and they said they would send a new one. I waited a few months and never received it, so I called back. They said it was on its way. It never came. I called back a third time and they said they had messed up and it would be coming soon--that was 6 months ago! Now, two other chairs are doing the same thing. Also, about a month ago, we came home to find the table had shattered into pieces. It wasn't windy. It was a beautiful day. The table base wasn't turned over and the umbrella was down. I don't get it! I would like my money back for the whole thing.

I purchased Martha Stewart Patio Furniture 2-3 years ago. I came home one day in March and found that the table had shattered in millions of pieces. As I was searching for replacement glass, I noticed the consumer complaints being filed. I was not able to use patio furniture with family. I will have to pay to replace it. I just would like a replacement top, preferably plastic so that I can continue to use this furniture.

According to store policy, it is not permissible to try on a bra before purchasing. This is absolutely ludicrous! There are as many different types of breasts as there are bras to put them in. One cannot possibly know what will fit properly, support effectively and be comfortable without trying it on. The comment from Mr. ** was that this is considered intimate apparel - the same classification as underwear! Trying on a bra is no different than a man trying on a shirt. There are no orifices which may be unclean which may soil the clothing. There is no more perspiration exposed to the bra than a shirt - actually, less because 90% of bras do not come close to touching the armpit. This store policy is the most gender-based prejudiced imaginable! The only alternative available is to buy the merchandise, go somewhere and try it on, and return it and on and on until one finds what fits. I would rather order by mail from some other reputable company and wait, try it on, return it, etc, than give K-Mart my business.

While I was out back sweeping up grass, I heard a loud pop sound. I turned and saw that one side of the table glass shattered without any blunt force. We have one week to get ready for my daughter's high school graduation cookout. We just purchased a refrigerator and a ceiling fan for our kitchen. We cannot afford to buy a new outdoor bar table set.

I bought a Craftsman blower for a Christmas gift. About a month or two, it quit working. My friend tried to take it back to Kmart. I don't have the receipt, but I thought that Craftsman replaces broken tools. Well I guess I was wrong because the manager said Craftsman only replaces small hand tools. Kmart won't help us plus they told us the Craftsman tool company won't either. That's bad. My friend barely got any use out of it at all. It would be different if she had it longer than a couple of months. Truly disappointed.

I was shopping in your Orangeburg store today. I overheard a man downgrading a few woman and I felt so sorry for them. No one should ever be talked to like that. My God, did I ever feel sorry for them. I went over to a young man and a lady and asked who this man was. They told me that he was their district manager. I asked them, "Does he always talk to them this way?" and they told me sometimes worse. This man has no control over his action. He even told this young lady that she didn't care and kept on and on. Then he told her that's why she won't be working there much longer. I asked the same young lady and man who was he talking to. They told me it was the store manager Danice and Miss Shirley.

I tried to return an item purchased using a $3.00 coupon. Kmart advertised doubling coupons up to $2.00 value. I assumed then that I would get a $4.00 credit. When I got home, I realized they didn't do that - just the $3. When I went to return the item, Daniel was going to give me my refund minus $4.00. I said, "No, you need to deduct only $3.00." He said their policy was to deduct an average of the coupons used on that receipt and my average was $4.00.

The umbrella was defective from the time I bought it. It gets stuck going up. It blew off the table and shattered the glass top table in a million pieces. Kmart will not accept responsibility nor will Sears nor will the manufacturer, Numark Industries, up to this point calling wind an act of God. Does anybody know where man-made wind is found? I now have no patio set to eat on and I do not want another one in its place that will explode at the hint of a breeze. I'm out $750.00 so far, not sure what else till I file a suit.

I ordered curtains and the packing slip came with a bill of $58.44 but my Discover card was billed $69.90. Why the discrepancy? That's an overcharge of $11.46! I wish to have the overcharge taken off my Discover card bill!

I bought a patio set and 1 year later, it was totally rotten after being stored for the winter.

I bought some outdoor patio furniture that was supposedly rust proof. However, the swing is now rusting and the fabric is dry rotten. We have taken it in for the last two years but that did not keep it from rusting and dry rotting. Is there a replacement fabric kit to change the swing cushions and top?

I purchased a DVD player for my daughter and I sent the rebate at or before 12/4/08. It is a $30 rebate for a Venturer portable DVD player model #PDV730. I waited for the 6-8 weeks period but I got hurt at work and my health became the most important factor. Now I'm feeling better and I'm getting on track again; I called and no one can help me or is able to help. I'm just getting the runaround from everyone within the corporation. Please, someone help me. I just want the $30 rebate check; I have the receipt. Please.

I bought the Victoria collection also. I bought the bar and 4 bar height chairs. After 4 months of having the set, the glass just shattered, everywhere. I had slivers of glass all over my deck and in my children’s play area. I could not return the table because I had it too long so I am stuck with a table with no glass and 4 chairs I cannot use. So I wasted $600 for 3 months of usage.

Our Martha Stewart patio table exploded, sending glass shards the entire length of our deck. The table was left with sharp glass around the perimeter and the underside of our deck was littered with glass shards. The items stored under the deck were covered.

I went to this Kmart two weeks ago to purchase a gas grill. After asking for help, I then waited 15 minutes. No one came, so I went to the front of the store and said I had to leave. I thought 15 minutes was ample time to wait for services. By the way, there is never anyone to help you in that area. I bought the Martha Stewart patio set. I had to wait. So I found Melinda at the end cap. I asked her to get someone to help me. She yelled across the store. I went back and waited.

This store is well-known for never having the sale price on anything and you are treated like you are trying to rip them off when you confront them about it. They put the sale price in front of the wrong item, just hoping you will get the wrong one and pay top dollar. I purchased an item that was marked $17.99 and was charged $34 and was told, "We don't have to sell it for that price just because it's marked that." I thought the policy was they had to give it to you for that price. This is a small town and this store is never overly busy. If they go belly up, it will be nobody's fault but their own. They hide and gab and will never wait on you unless you go find them.Somebody needs to clean up that store and run it like you appreciate your customers.

On December 5, 2008, I mailed in my $20 rebate for the 4.3 Satellite Navigation System to Department 112092, P.O. Box 52900 Phoenix, AZ 85072 with all the originals documents (I made copies for myself). It is now 4/21/09 and I still have not received my rebate that was supposed to be here in six to eight weeks. I called the number given to me (866-589-3198) and it gave me a website to visit. Then, it would ask for my online rebate tracking code. I did not file online; I mailed it in.

My daughter bought a new mongoose bike for my 7-year old son for his birthday. After approximately 1 week or so, the bike broke. She took the bike back to Kmart. The bike had no barcode on it. The staff called to the bike department, found another bike identical to it, but it also did not have a bar code. My daughter bought it on her bank debit card and when Kmart staff ran the card, it showed that there was a purchase for a mongoose bike. The purchase cost $120. The staff at Kmart told my daughter that they would not exchange or refund her the money because neither bike had barcodes. Now my 7-year old is out of a bike. Why did this happen when there was a bike on the floor that did not have the barcodes either?

The glass table on my Santa Barbara collection blew up and shattered into a million pieces. It’s all stuck in the cracks on my deck, where everyone walks barefoot around the pool.

My wife and I placed a 4-in-1 baby crib on layaway on 3/25/09. We initially wanted another bed, which included a changing station. Unfortunately, we were not able to put it on layaway because we were told by an associate that there was a recall on it and that the item was discontinued. Our baby is due in June and we did not want to procrastinate on purchasing a baby crib. So therefore, we chose the next best option, praying that we could somehow be able to purchase the separate changing station which was well over $100. Our first payment was due on Wednesday, 4/8/09. While we were there, we excitedly noticed that the baby crib that we wanted at first was in stock. We immediately notified a Kmart associate to inform her that we wanted to exchange our layaway. They charged us the $10.00 for cancellation fee as well as $5.00 non-refundable fee.

We bought a glass top Martha Stewart patio table about 6 years ago. I stored it in the garage each winter, and when I went to get it out this year, I found the glass top shattered. All that is left is the metal ring which held the glass top. Thus it is completely ruined.

The tempered glass top in Martha Stewart table shattered just sitting on the patio. Manufacturer is out of business and Kmart is unwilling to replace the defective table.

I purchased a Martha Stewart patio set and bar set last year. I was appalled to just find your website with so many consumers experiencing exploding glass table and bar tops. My two patio units have not, but I am terrified that they will when someone is sitting there and glass will injure or blind them. What recourse do I have to return this merchandise for a full refund? Or sue Kmart and Martha Stewart? How is it that companies and individuals can get away with something like this year after year for so many years without regulating agencies hitting them with cease and desist or heavy fines? Please help before it is too late.

I have the Martha Stewart Outdoor bar furniture. Two of the glass sections have exploded as others have described into a zillion pieces. The glass is leaf patterned and I assume would be hard to find. I will have to have new pieces made of tempered glass, which would be about $300 or the same as I paid for the bar itself! There are tiny pieces of glass all over my patio. We even found some pieces as far as the pool, which is about 15' away. It will be expensive to replace as it has to be custom cut.

Table top just crumbled. I was getting ready to set the table and it just fell apart. The glass broke into several tiny pieces. Went to Kmart and asked if they would replace it. They stated no. I went online looking to replace it and found this site, so maybe you can help.

I stopped there to check on one of the Sears products that I have and I was at the customer service desk with the rechargeable drill that had quit working to see if there was someone available at the store that could possibly be of some assistance. Since they are an authorized Sears dealer, maybe they could be of some assistance to help me. I talked to Judy ** and she started yelling at me that I should know there is no one at the store that could help me with it and I should know more than any body else what was wrong with the drill. All of the people that was standing around the desk were looking at me like, are you going to say something to this lady or just let her get by with the abuse she was giving me.

I bought a Net10 phone. Decided I didn't like it. Brought it back with everything they asked for including the receipt. I was told the by Robin, the Electronics personnel and the other manager that the Net10 phone had to be deactivated. I handed the phone and had him dial. It said I had to wait like 47 days before deactivating the phone and bring it back. Meanwhile because they would not refund my money, I had a debit card bounce. I ended up paying $62.00 to the bank. All I'm asking is for my money back for the product. Kmart said no, I had to wait. I have had problems there before. Please help.

Well, I went in to complain about the customer service person that accused my teenage daughter of not paying for something. I told her, " I had a receipt and do not accuse my child of stealing. She would never do such a thing. She has been a model employee with Kmart for 2 years, very nice and very honest child." The customer service person's name is Louise. She is very mean and nasty to customers and Kmart staff and she has the nerve to have been with Kmart for over 20 years.

On Sunday, March 8, 2009, K-Mart advertised a Memorex 19" flat screen TV for $199.00. I went to the store on Sunday to purchase one and was told that none had come in and to return to the store on Wed., 3/11/09, when there would be another delivery. I returned today, 3/11/09, and was again told none had come in on the truck and they were not issuing rain checks which the paper did state. How can these stores advertise items and then not have them in stock.

I went to the Kmart in question following up on an ad in the Sunday paper for a Wii Fit. The ad stated there were only 6 per store and no rain checks. I could not find someone to assist me for 5 mins. I walked up to the Customer Service area to find out if they knew where the Wii Fits were located or if they could find an employee to help me. Prior to me going to the desk, my husband hit the Service button in the Electronics Dept. After waiting in line for another 5 min., my husband returned saying there were no more Wii Fits left for sale but one was on hold. I saw my dad enter the store to buy his own Wii Console so we went back to the Electronics department with him.

I was in your store on 3-3-9 at around 2:45 pm looking for my daughter's first bra when a lady by the name of Eva came to ask if I needed help. My daughter wanted a bra that's taped in the front, I could not find any. She, Eva, had found only 1 but said there was more when a lady who I would say was her boss said to her, "Show the customer where it is and go back to work. You have lots to do." So Eva found 2 others and dismissed herself and told us if we needed any more help she would be right over there. She spent less than 3 minutes with us. I thought you say, "Customers first." Maybe you should tell the people you have in charge or maybe that is why your store is so slow the bosses will not let the persons do their part. I just thought it was not fair to say it where my daughter and I could hear her. Thanks.

How anyone has not received some type of disease from the restrooms in this Kmart is beyond me! I have gone in even after they were just finished cleaning and there was a urine stench that burned my nose! The toilet seats are disgusting and filthy. How or what can be done?!?! We have spoken with the manager and cashiers - I am also aware that the employees do not use this bathroom.

I spoke to the manager of the store and she told me I should report this matter to the proper authority. I send in my receipt and rebate form on Dec 16, 2008. I purchase the item Dec 15, 2008 to Navigation system $20 Dept. 112093 4.3 Satellite navigation $20. P.O. box 52900 Phoenix, AZ 85072 phone 1866 589 3198. I went on the web site that was stated and received no response. Any suggestions at all?

Advertised in Sunday paper for the last 4 weeks, maybe more, TVs and we going to the store. They never have any TVs in stock. These are the same TVs week after week they advertise and they never have them in stock. Is this false advertisement or what? I have so many rain checks, it's ridiculous. And once again this morning, Sunday, 2/22/09, they advertise a TV that I have a rain check for and I call and was told that they had one and someone came in and bought it. What about the people who have had rain checks for weeks. As far as I am concerned this is weekly false advertisement. What can I do about this?

Purchased chains for my 2005 Camry. The chains packaged in the box did not match the information on the outside of the box, therefore the chains did not fit my car. I was told Kmart does not receive the chains back as it is a state law. Went to another store where they had my size chains and they told me there was no such law for returning the chains. I went back to Kmart within three hours on the same day of the purchase and they refused to accept the chains back. The manager of the store was quite adamant not to help with the situation. I simply want my $35.00 back. I have no use for chains that do not fit my car. Since this was the store's fault that the wrong size was placed in the box, I feel they are responsible for the mistake.

In June of last year, we purchased a blender from K-Mart. At the time we also purchased a service plan for the device. We were told if the product failed in the first year we should bring the article back to K-Mart and they would replace the blender. Well, it failed and we tried to return the article. First, there was not another blender on the shelf. So we returned to the service desk and were told that there was nothing they could do and would have to return the item to Hamilton-Beach. Okay, but they were extremely dismissive and rude. In addition they told us originally that we should return the item to the store. Not so, the rude manager told us to take it up with the manufacturer. Some K-Mart warranty. Not only was the extended warranty a rip off but Hamilton-Beach warranties the product for 3 years. This makes the K-Mart warranty not only worthless but a total fraud. We paid for a warranty that was not only redundant but worthless. Lastly, we spent a great deal of time today and gas to go to town. The trip to town is around 25 miles one way.

My 15-year-old daughter and I went to our Kmart store on Vivion Rd in Kansas City last night, 2/11/09, to pick up a prescription and do a little shopping. Everything inside was great. It's when we walked out into a very dark parking lot that I have a big problem with. With as nuts as our world is today, I have to tell you that I sure felt unsafe wondering if we would make it to the car safe. What a grand time a criminal would have with this which is thought to attract drug deals, and carjackings.

We never have a problem with our store or manager... And everyone is always very professional and courteous. The problem we have is the rebate offer at Christmas on the CD players they offered. We sent in the receipt along with the bar codes as directed. The CD players were gifts. We received a response from Kmart stating we didn't send in enough information and we did everything right down to the letter. We didn't get any of the rebate promised and they got us for the whole price. We would have never chosen these presents if we had any idea they would not make their rebates good.

My Son and I went Christmas shopping at Kmart. WE spent 1400 dollars that day. That day we purchased a microwave for my daughter, Tamara, for $99.00. The microwave was faulty, so she took the microwave back, wishing to purchase another one. She did not have her receipt. They refused to take the microwave back, and told her to bring a check with my account numbers listed and they would give her the money or credit then. She did this, and the second attempt to return this microwave was futile. In the meantime, she had purchased another larger one, since she needed one at your store on the same day, along with groceries. They are still telling her, they can't scan the clearly marked Kmart up symbol and return any money or credit. This is poor business, and a sham. We are out 99 dollars for a Christmas present intended. This is shoddy business and dishonest. Whatever happened to customer service.

My 4-yr-old daughter received 2 Diego Wii games for Christmas this year. I had bought her one at Kmart and her cousin purchased the other one for her at some other store in another state. So, I searched for the receipt to return the one I bought but could not find it. I figured I shop at our local Kmart frequently and the item was unopened... still in plastic wrap... so wouldn't be a problem to return. Boy, was I wrong!

I spent over a $1000.00 over Christmas in the K Mart store in South Philadelphia and 6 items I purchased were broken and had to be returned. When I talked to the manager, he was cocky and didn't care and blew me right off. I am outraged and will never shop there again. I was embarassed and these were mostly my Christmas gifts for my kids and family. I will never shop there again.

I purchased a queen size red 100% polyester blankets, product RN#42000 for a total of $71.98. After putting on the beds, my guests had red furry balls all over their night clothes and it was all over my 2 sets of white sheets. After washing these blankets 3 times, I still continue to have red furry balls all over my sheets. I am very disappointed in this product. If "MADE IN CHINA" is the result of this occurring, then you need to look at your vendor.

I asked the person at the service desk for a key to the handicap cart. Told them the key didn't work. She put the key in and just said there. Was told I had to sit down on it and it still didn't work. Was not given any further assistance to use the cart. I am handicapped and have breathing problems. I believe that they need to get new carts for the handicapped. Your cart is not worth anything. I felt I could have been treated better. The handle doesn't even go up to sit down in it. This is discrimination against the handicapped in my opinion.

We purchased a lot of Christmas ornaments at KMart in Attleboro, MA, early December. Did not get the chance to buy a Christmas tree until 12/20. Put up the tree and started decorating it when we realized that the lights we had purchased at KMart were not enough for the tree. Since the closest KMart is about 30 mins away from our house, we decided to instead go to Target which is closer. We ended up not using the Christmas lights from KMart. We also did not use the two stockings we had purchased at KMart.

I recently went to the Kmart near my hometown to return a gift I had received for my daughter from her Grandmother for Christmas. It was a Ponyville set, however I had already purchased the exact same gift for her. I hated to hurt my mother-in-law's feelings by asking for the receipt so I attempted to return the gift. My hopes were to get a store credit and get my daughter another gift and pay any difference. Well, Kmart refused to even attempt to return the gift without a receipt. And to top it off, the customer service lady was very rude. She was in the pizza/snack area and acting very frustrated to have to help me. Then she basically treated me like a thief saying there is no way I purchased that item there because the sticker was in the wrong place and Kmart always puts their stickers in the same spot.

Had all the documentation for battery and warranty but since Kmart is now Sears, they would not honor the warranty for the battery I purchased in 2004. Which was a Champion battery and they now sell DieHard. Yet all their warranty info was clearly labeled on the battery. I have pictures to prove it as well. I even went to two store just to make sure that the one cashier was not familiar how to deal with the exchange. At both stores though I asked to speak with a store director or manager, there was an excuse why the manager could not help me.

Nothing ever happened because I was on eternal hold for over ten minutes total and no one answered the phone. Someone had called me from Kmart so I called back but couldn't get through. I hung up after 4 minutes of beeping and called back but no one ever picked up. I've had this problem many times with this store. Is there no operator to answer your phone or what? I couldn't even leave a voice message. If no one can even answer the phone for help, there is no reason for me to come to your store because usual there is never any associates there to help. Now I have a loved one there who works for you all very hard and even in emergencies I can't get through. I've heard friends of mine express this same concern including the long wait in lines. I suggest you hire more people and get at least one designated person to answer your phone.

I went to K-mart on Thanksgiving day 2008 to get an advertised Sony Blu Ray player Model # BDPS-350. I was told that none had arrived and was given a rain check for that particular model. About a week ago K-Mart had called me to let me know my rain check had arrived. When I went to the store to pick it up it was a different model # that they said would still be honored by the rain check. This was not the model # that I wanted nor was it the item I waited on line to get on Thanksgiving day. I refused to take it and was told by the customer service desk that, "you know if you don't take this it will be given to someone else." Does this sound like customer service to you? I walked out and proceeded to go home and call the K-Mart customer Service line. The rep was friendly and courteous and advised me that she would register the complaint with the manager at my local K-Mart and that he would call me on the following Monday.

Purchased Xbox 360 for my 8 year old son for Christmas. Christmas Day we opened package to find that all plastic wrap was ripped and the controller was missing. Looking further, we also found that the cord from the power pack had been pried and removed. Returned the day after Christmas, with my son in tail. ROB **, who was playing manager, decided we had something to do with the missing articles and we pried the power pack. I've never dealt with a person so unprofessional. In return, he claimed we had to deal with Microsoft, which we had also bought the extra protection plan. Basically ROB ** called my son and myself a Liar. Let this be known, Santa will no longer be shopping at the big K.

Let me start by explaining my story. On 05 December 2008 at approximately 1:30 p.m. my wife and I went to your Kmart location in Lakewood, WA. We went there to go pick up a layaway that we had put down on a Razor electric scooter. We started our layaway about two months ago to ensure that we were able to get what we wanted for our child. So yesterday we show up to pay the remaining balance and pick up our layaway. After waiting approximately a hour and a half at the counter because the lady was working by herself, we finally get to the front and told the young lady that we wanted to pay our remaining balance and pick up our layaway. So she goes to the back to go pick it up and after about 30 minutes of her being back there, she comes back saying she can't find it. So she calls for a manager to come find it for her.

Went online a week ago to look for a video game and was told it was out of stock and that I could sign up for a notification when it was back in stock. Signed up and received an email a few days later. Within 1 hr of receiving email that it was back in stock, I ordered online along with a few other items. Then a few hours later, I was told that the item was in stock and my order for that item was canceled, but not the other items.

I ordered some jewelry online. A man’s ring and a 3 piece necklace set for the wife. I was trying to return it through the online store and was denied four times. They said if it is past 90 days it can't be done. The thing is when I ordered it I received it 2 months later and UPS delivered it and stated that it was delivered 2 weeks after the purchase. Kmart is an awful company. Maybe that is why they are going under... I even called headquarters and they told me there was nothing they could do for me.

Went to Kmart on 12/10/2008 to do some Christmas shopping & I wrote a check at the Jewelry counter which is a separate check-out with no problems took the rest of my purchases to the main check out & my check was denied. I could not understand why? So they gave me a number to call. They were no help at all saying they see no illegal activity on my account. I then said, "so what's the problem with," no answer.

On 02/09/08, I purchased a Play Station 3 for the amount of $399.99 cash and was offered by the cashier Tony an extra warranty by the store that if anything happen to the equipment, all I needed was to bring it to the store even broken in two pieces and they would replace it with no question ask. But was not true.

On Dec 7th Family and Friends day at K Mart my family went as a group. After all three of us checked out we checked our sales slips to see if we got the discounts promised. And all three of us had errors. Merchandise clearly marked with the sales price was rung up at full price. When we pointed this out to the cashiers, we were told go to customer service desk and wait in another line to get the correction. My advice is check your sales slip BEFORE you leave the store as overcharging seems to be the rule and not the exception.

I double checked my receipt for my Christmas items, and found that she had charged me for two of the leaf picks under the first leaf pick at two for $2.99; so all three of them are there, and that she did the same thing for the decorative balls under the first one. However she did only ring up one of the ornament packs I put on the counter, at $7.49 as I stated, that were suppose to be on sale for $5.99 to be exact. She also rang up two licensed t-shirts I purchased that were tagged at $16.99 at $18.99 each. The jeans I purchased for my granddaughter were rang up at $14.99, and were suppose to be $8.99 to be exact on sale. I am sorry I did not see the last pick on the receipt and the last decorative ball, and wanted to correct the error. I do have the correct prices written down a couple of pieces of notebook paper where I was keeping track of what I was spending. Has been very stressful, and I do apologize once more for the error on those two items. However I am being truthful about the overpricing, and the one box of ornaments not being rang up.

I filled a prescription; when I went to pick it up, I had a coupon from the manufacturer (Glaxco Kline) to pay my insurance co-pay. It would reimburse the pharmacy with a handling fee added. I also had a coupon for a $10 gift card which Kmart sent me as I had not filled a prescription there in a long time and they wanted my business. The assistant pharmacist said I couldn't use both coupons. They were totally unrelated, one from the manufacturer, one from Kmart, one for my co-pay, one for a gift card. I never have trouble using these, as I often get coupons from the manufacturer of my migraine medicine to pay my co-pay. Kmart pharmacies are the only ones who ever give me a hard time, and it is without exception. I took my prescription back and filled it at Longs and got a $30 gift card, no problem.

I put a layaway in on 11/18/08, and after I made my first payment discovered that they are charging me for all the purchases I put up on the counter, except that they are not giving me the sale prices, and are charging me full price, and then taking some of my items away. I put (3) 140mm balls for decorations (2 purple, and 1 blue). My receipt only shows (2). I put (2) boxes of ornaments in layaway, and the receipt only shows (1). I put three leaf picks in layaway (2 purple, and 1 fuchsia pink, the receipt only shows two). The ornaments were suppose to be on sale for $5.99, and they charged me $7.49.

I witnessed (along with many other customers) a customer service check-out person cursing at a HANDICAPPED lady who was asking her to tie a bin so that it could be carried. The female customer service representative told the HANDICAPPED lady she'd better stop complaining or she could tie it (her) DAMN self. When the HANDICAPPED lady argued that she was being mistreated, and she wanted to call the manager, the representative responded, go ahead, I don't need this DAMN job anyway.

Waited in line for opening on Black Friday to purchase Sony Bluray disc player. When I finally reached electronics, was told player had sold out at sale price at 12pm on Thanksgiving Day! Sale in flier said Fri & Sat. only!

I called a number a friend told me about bad crockpots I believe around 2004 some time. My crockpot had a handle that burned off and the other handle was cracked and burned. They sent me a new crockpot. I had another crockpot from before we were married that I used 4 or 5 times. There was one handle that was cracked with a small burn mark on it. When we married, I put quite a few of my kitchen appliances in boxes to store since we had two of several things. I pulled this older one out 2 weeks ago and with the one handle off, I filled it with chicken thighs and legs. I set it on high for 3 hrs and turned it to low and left for about 4 1/2 hrs.

I too have purchased the patio set with a glass top. After the first one broke, I tried to get a replacement top. The top cost more than the table. I purchased another table. That also broke. Now I have 2 frames sitting on the deck and have to use plywood for tops covered with tablecloths whenever I want to use them.

I had waited in line for more than half an hour to make a payment. When I went to make my payment, my check was declined without just cause. I had more than enough money in the bank to cover the check.

I bought a chain at Kmart and I changed my mind about the purchase, and I decided to return it. When I went in the store, this man that obviously worked there, followed me all around the store, and I have witnesses that seen him go up to my truck and look inside it. I never stole anything but I was treated like a thief. They had no right to follow me around and it was none of their business what I had in my truck. I will not be going back in that store again.

I have no problems with K-Mart and love shopping there and have been shopping for quite some time as I am 51 with three teenagers and a husband. I always see that K-Mart has merchandize in stock, clear aisles and love going there. I want to compliment Mr. Robert ** as he is a manager at night and very courteous, caring about his community, the store location he works at and his staff.

We had retired for the night. In the middle of the night I heard this loud noise, since it was a full moon that night I thought it might be an owl that might have flew into my wind chimes. I went back to sleep. The next morning I went to let my little dog out on the lenie and that is when I saw just what noise was, the whole table top had shattered in a million pieces, the table top 4 ft long. We had just purchased a very large outdoor rug for this area, the table sitting on top of it. We worked the best part of the day and there are still glass particles in it. I just don't know to get it all out.

On Tuesday the 4th of November I walked into the store only to be grabbed by the door attendant who asked to check my bag before entering the premises. On another occasion my sister Nadine and I went to the Kmart store. The same door attendant grabbed my sister and scratched her arm in the process. I have no idea why she continue to do this but I feel it is something that should be looked into. I have no idea what this particular lady's name is but she is in her mid-40's, blonde hair. I just feel that she needs to be reprimanded for what she is doing and also so it does not happen to other people within our community.

There are two different issues - the other day, I went to pay on my layaway and was informed it had been returned to the shelf! I was one payment away from getting it out - but they told me because I was 4 days late on my payment that they had returned it! Well, the manager was very rude to me and told me if I wanted satisfaction that I would have to contact someone higher up! Then about a year ago, the customer service lady that I was talking to about some curtains was also very rude and told me very loudly in front of the store manager to ** Off! The store manager DID not even reprimand her! I was very upset and left the store swearing never to return! But I did and now wished I never had!

On December 23 2007 I bought a microwave along with insurance for 2 yrs. Called the smart plan from kmart located at 2901 s university dr. on the 3rd of Sept. 2008 which was over the 90 day return policy. I called kmart. They told me to call the insurance, which I did, and they told me to mail in the microwave and sent me a label with their address. I returned the microwave with a tracking # the whole 9 yards. Now it's November 10, 2008 I haven't received neither the refund on the microwave and am told I will not be refunded on the shipment. Now get this, it was 76.99 for a new microwave and it was 89.22 for shipping the microwave. I could of saved myself the trouble if I just didn't buy the smart plan.

I went up to kmart to put a layaway on for Christmas because the tv ad says you can now layaway at kmart so after doing most of my shopping I was informed that they don't have layaway at that store. The tv ad says you can now layaway at kmart - false advertisement. I called their corporate # and spoke to a woman there and she said she was going to talk to someone higher up and call me back. I haven't heard from them yet. This happened last Wed 11/5/08.

I was waiting to helped at the layaway counter for approximately 20 minutes, until me and party decided to give up. I proceeded to the customer service desk to speak with a manager, the manager that walked up to the front would not even offer any customer service, but stated our associates need breaks too. At no point did she apologized for me having to wait.

I got a tv one year ago from Kmart and I am having problems with the screen fading discoloration.

I bought 3 DVD's on 9/27/08, all from the same cheap $1.99 and up display bin. Two of the movies were fine, but one, "Diamond Men", with the wording, "Two Big Thumbs Up" Ebert & Roper, did not. Cost $3.99. I saved the receipt and tried to return it to the place of purchase. Seemed simple to me.

the glass on the table was there one day and the next day it shatterd

I was looking for a movie when I seen the cashier in electronics talking on his cell phone. I could not find the movie I was looking for so I decided to ask him. when I approached him I had heard the entire conversation between him and who ever was on the other end the cell phone. It seemed as they were talking about a customer or coworker.

i went into kmart to put somethings on layway for christmas, i put a leapfrog leapster2 on lay-a-way for my son and my nephew. i paid the price of 76.99 per leapster plus a 5 dollar lay-a-way fee, which is not the problem. everywhere that i have seen this lepster it is 69.99 at target and also at walmart its 69.96 and at the leapfrog websit it is 69.99 so way is it that kamart charges another 6 dollars more than the leapster websit and other retailers? i called the store to find out if they price match and i was told no.

There was a top loading auotmatic washing machine on the sales floor. advertised at a sales price $227 from $499. After waiting ten minutes to find a staff memeber, (this store is notorious for being unable to find any staff member for assistance)I finally stopped one who said she was serving two people already and would get back to me. Ten more minutes she did. I asked if I could layby this machine and she checked to see if there was any in stock. There wasn't and she said there was no rain check on this item.

This is actually not the first time I have had problems at K-mart. i needed help in jewelry so i went to the customer service desk and asked the girl there for help. She called some one (Ken) and it was about 5 minutes before he came. While I was looking, he tapped his keys on the glass, letting me know that i was taking too long. I have spent a lot of money at KMart, but no more. Every time i go in for add items they are out and no one knows how to do rainchecks apparently. There is always a tense atmosphere there.

I looked outside and noticed that all of the glass had shattered from the table onto the ground and on my patio for no reason. Nothing hit it or fell on it. The glass was in a pile directly under and around the perimeter of the table. Earlier I thought I heard a strange crashing sound, but didn't look outside until later.

I bought a Victoria table with glass top. I heard a loud crashing noise and the result was that the glass shattered into tiny pieces. Nothing was on top to give weight. All on its own it broke.

I purchased a sponge mop from K-mart. I don't have the receipt anymore, so I don't know the exact cost of it. I think it was between fifteen or twenty dollars including tax. I can easily find out. The sponge peeled off of it after one use.

I purchased a vegetable peeler from K-mart. I don't have the receipt anymore, so I don't know the exact cost of it. It was around four dollars, including tax. When I took it out of the package, I found that the blade had just been resting in place, and that the peeler didn't even have a hole in which to insert the blade. There's no way to attach the blade to the peeler. A completely defunct product.

Let me just start by saying I have used this pharmacy for years...but within the last month and 1/2 I really got some bad customer service from them. On 7/03/2008 my husbands medicine was filled under his Dad's name (which was spelled incorrectly), on 8/06/08 my son's medicine was filled under the wrong doctor, on 8/20/08 my husband's medicine was filled under my son's name.

I had purchased some ink for my computer (about $31) and when I got it home, it was the wrong product number. Today, I took it back (a half hr. drive..so the gas?) and I asked cusomer service for a store credit or an exchange..but they didnt have the correct ink for my printer, so I asked for a credit without a receipt. It took the customer service lady about 10 minutes of asking questions and coping the information from my drivers license before she said I was denied. DENIED for a STORE CREDIT?

Kmart has become my shopping place of choice since WalMart has such terrible service. So today I took my teenage kids to Kmart specifically because my 14 year old son is in need of some nice tee shirts. The shirts of his choice are graphic tees and I was happy to find they were on sale. However when we arrived in that department I soon discovered that the tee shirt sayings were absolutely filthy! Do I want my 14 year old son wearing a shirt that says "WOULD YOU LIKE TO HOLD MY NUTS?" I talked to a clerk about it and she said well that is the men's department.

our new outdoor furniture looks great BUT, it runs wet rust out of the center of the legs and arms

On July 21, 2008 I put a 14k gold necklace in layaway at Kmart. I paid a down payment of $30.00 for the necklace and a warranty plan. After 2 weeks had passed, my husband bought me a gold chain, from another store, for my birthday, not knowing that I already had one in layaway at Kmart.

I bought a Cosco stroller at Kmart in Cullman, Alabama on sale, when I got it home it did not have one of the wheels that goes on the front. All I want is a wheel to put on the stroller, Kmart did not have the wheel, so possibly it was lost in shipping, etc... not sure, I just want a wheel to go on the stroller so I can use it. The model # is 01-828 AMR.

At approx 2am this morning the glass on my patio table (Martha Stewart Montecito Collection from Kmart) shattered into hundreds of pieces and scattered all over my patio. The noise startled me and my dogs out of sleep. I thought someone had broken into my home and almost called the police. When I went to investigate I saw that the table was shattered. Even after 20mins I could still hear the glass crackling. I was afraid to pickup the glass while it was still cracking so I waited until later in the day to pickup the broken glass. It took me over an hour to pickup the glass and I still need to pressure wash my patio to make sure there are no shards of glass to cut my son, his friends or my dogs. Thankfully no one was near the table when the glass burst but needless to say, I am extremely upset by this incident. And concerned that this could happen at all.

I purchased an outdoor patio set with glass table top. This month moving the umbrella the glass top shattered in a million pieces. The table had been purchased at KMart in May of 2007. Pretty expensive for only a years use. Junk. Now we have only a table base, not much use to that and we are out the cost of the table. I have another glass table, 20 years old and still going.

I have the Martha Stewart Octigon glass top taple and it shattered on day. My teen was looking out the window and witnessed it happen for no apparent reason. This table was purchased 2003 to 2004

The glass table we had, shattered completely on a hot summer day. Not sure what caused this but it was in a millions pieces.

July 21-2008 I checked my Patio for making sure it was clean after doing some yard work every thing looked fine on the morning of July 22,08 I looked out of the kitchen window and noticed that the Glass on my round Patio table was in a million pieces. I wonderer in somthing had fallen on it, when I went to inspect there were no forien objects. i had no idea what could have caused this to happen. now I know.

I bought a olymp gazebo for $379.99 plus tax on 5-22-07, which did not last but a couple of months..has torn to pieces. The netting was rotted and has came aprt all over. I called and visited K-mart and was tols company that made them has closed down. All i want is one to replace it. that is alot of money to pay for a rotten gazebo. Please let me know what can be done?

A few days ago, I was walking through Kmart, with some friends just gazing, wasting time because it was hot day outside. We got bored and decided to leave, but before we even got to the doors, the buzzers were going off, which puzzled all of us. Next thing we know is that some guy walks up and tells us he knows we stole something. We all know we didn't so we go to the back room and he tries to get a confession from us on something we didn't do.

Montecito collection. Glass top just shattered into a million pieces. Thank goodness no one was sitting by it.

I bought a patio set Martha Stewart brand about 4 years ago. When I went to pick it up the salesperson at Kmart said my table had shattered and they were going to give me the floor model for a discount. I took it, never thinking about the quality of the set. I assumed they broke the table while moving it. When I got the set home, the umbrella was bent and the cover torn. Two of the chairs were also torn, but Martha's company did send me replacements as the set was brand new.

On June 26, 2008 I came in K-Mart and learned that they had merged with Sears and now had Sears Appliances. I met with a man named "Jeff" who was the Appliance Consultant. I told him I wanted to replace my white appliances (range, hood microwave, and dishwasher) with stainless steel. We looked at some and crunched some numbers. He told me to wait until tomorrow (6/27/080 because there would be an additional sale). Additionally, he told me I could go on-line and further look at appliances. So, I did that.

I had pickedup two pairs of pantts and a shirt. The signs all over the store said take an addtional 40% off the clarence price. The gal that was in the service desk said oh know it's off the regular price. when I agued that there sign said the 40% off the clearnece. She said she would need to call the manager. i made it clear to forget it as this is not the frist time I had been screwed by them and told them to keep the stuff. and thenj I walked out.

I was getting ready to wash dishes, looked out my kitchen window to the deck. I noticed that my Lazy Susan style deck table (currently covered)had sagging in the top. At which point I realized that it appeared to be broken. I walked out onto the deck, lifted a side of the cover and saw the table top in pieces all under the covering.

K-Mart has recently put up signs in their stores that say if there are more than 3 family's in line they will open another register until they are all open, yeah right!! I was just at this store Friday night and when I went up to the registers there were long lines at all 5 registers that where open (more than 3 family's in each line) this store has a total of 17 registers and they where not opening more. This is false advertising and this is not the first time this has happened to me so I walked out of the store not spending a dime. I have been shopping at this store since it first opened 10 years ago and have watched it go downhill every year. They really need to take these signs down if the can't live up to this promise.

I went in to purchase the 50.00 dollar gift card on Sat. June 14th which offered two Hulk tickets. After standing on line for which seemed like an eternity, I purchase the gift card and the tickets did not print. Noone wanted to help me with the situation and I was stuck with a gift card without the promotion. Needless to say we were very disappointed. Please help me! I would like the promotion to be honored since I was there within the period of the offer.

On Memorial Day weekend we used our bar set. The first time this year but had it for 6 years. But it just shattered. Very thankful that my mom just walked away from the bar. But the bar sits by the pool and the kids were in the pool. Again glass went every where, just thankful now one was seriously hurt.

i placed a kids pool on layaway, i only put the minimal amount of money down, thankgoodness. unfortunatley my husband was diagnosed with cancer at the time, and i forgot to make a payment on time. When i did get it together to make a payment my pool was put back. I understand I was late with payment and there is rules for a reason. My problem is that I lost my complete down payment of 15.00 dollars.

put the minimal amount of money down, thankgoodness". unfortunatley my husband was diagnosed with cancer at the time, and i forgot to make a payment on time. When i did get it together to make a payment my pool was put back. I understand I was late with payment and there is rules for a reason. My problem is that I lost my complete down payment of 15.00 dollars.

I purchased the Martha Stewart Victorian Patio Set with five chairs, and lazy susan table top. My glass too, also shattered and the furniture has rusted, cushion dry rotted. I also covered my cushion, then replaced them a second year and am unable to find them again. This was very expensive. I thought Martha Stewart carried wonderful products and I am very dissapointed in her product. I feel that I should be reimbursed for the set, or, be able to get a credit on this. The set was $600.00, then I replaced the cushions being another 200.00. Please help. Thank you.

Tried to get on line for survey for Kmart $2,500 Kmart gift card big scam no such thing. I may not shop at Kmart again

Patio Table exploded. No injuries thank God

I consider a ad placed by KMart in the Sunday's Philadelphia Inquirer as false advertising. They advertised the WII Fit for sale knowing full well that it was not available,they never had it in their store or on line. There was not a disclaimer anywhere. I did go in to purchase another item and to see if they were offering rain checks on the WII.

We bought our Amelia Island dining table set at the Paradise K-mart a few months ago. Two days ago, the table shattered into tiny tempered glass fragments all over our lawn. Luckily, no one was hurt, but we are afraid there is still glass in our lawn after 4 hours of cleaning, including using a shop vacuum, rakes, and the three of us hand-picking pieces out of the grass. We have two large dogs, and now are afraid to let them out on the grass for fear that a piece we missed will cut their paws.

I went to K-Mart on Oakland Park to layaway the five drawer dresser and an Armorie that the had on sale 5/22/08 ut they didn't have the dresser so the lady helped me find a store that had both so that I would only have one layaway so she found the one in pompano so I asked if thy had layaway she said all of our stores have it.

Brought a outdoor furniture set from K-mart. The line was Victoria outdoor furniture. Brought two years ago. This year 5/18/08 I was inside the house on the telephone when I heard a crash. When I looked outside on the deck the glass table was in a million pieces. Im glad no one was outside and no one was hurt.

My dog woke me up one night as the sun was just coming up, so I let him out in the back yard and saw the glass patio tabletop shattered in a million pieces on our patio. Obviously no one had been out there in the middle of the night, but the glass falling must have excited the dog.

I have had my set the garden set now sold at kmarts as the amillia set for 10 yrs. I have not had any problems with my table exploding like I have read about and my table has been moved from place to place. When people are assembling them they are screwing the table legs to tight putting pressure on the glass.

The glass patio table shatteres in 2006. We contacted KMART and they acted like it was the first time they had ever hreard of it and were not willing too do anything about it.

I had purchased a glass top patio table in 2006. Yesterday, the first warm day of summer, April 23, 2008. My table just exploded for no apparent reason. All the glass pieces (thousands) were just lying on the deck under the table. And the glass pieces were making a sizzling or hissing sound for up to an hour after the explosion. As if the glass was under a lot of stress and the after breaking, the pieces were still releasing energy.

I tried to check my Kmart gift card balance on Coles Group & Myer Gift cards website and it asked for the card # and the 4 digit pin #.I put them both in CORRECTLY and it told me I was wrong when I was not!In addition it gives a bogus phone # to call which is 1-300-304-990.That isn't even a full telephone #! I am appauled that this is the way they run this whole gift card scheme!

In April of 2007, I bought a 7 pc patio set, approx. June 07, the table completely shattered on its own. Now I am left with 6 chairs a table base and umbrella and stand, and no table, they dont even offer a new table if it has broken. Called Kmart corp, they will not resend me a table at there expense. The store didn't have any onsite to purchase as they where sold out. Ive read several testomies about people buying these tables and are constantly shattering...they are obviously not tempereing the glass enough.

I purchased the table, chairs, rocking chairs, swing, bakers rack and extra small tables for my yard and deck. I have a huge set and every cushion has fallen apart and shredded in no time. With the amount I have spent I expected the set to last for awhile. They are all ruined and I can't afford to replace all of them. I am very unhappy with the set. The chairs are now rusting on top of it. My glass turn table shattered also. This set is not worth the money.

I purchases a Craftsmen tool from Kmart and used it 2 or 3 times and the handle continues to come off. Very poor workmanship. Product very low grade. I will never purchase from craftsmen again. Since when is craftsmen made in China?

After Easter shopping for one hour in K-Mart, I was in the check out line when I noticed things were not ringing up at the right amount, I called this to the attention of the casher, and she then called a manager over. The manager was immediately had a bad attitude. He made my companion walk him back to where we picked the 12 items up and prove to him the listed price. When he came back, he pushed a few keys on the register and entered the listed price. I asked if they removed the wrong charge from the amount; they said yes, but when the casher told me the total I felt something was wrong so I asked again. The casher assured me it was right, so I paid and moved on. I then decide to sit at the in-store table and do my own adding. In doing so I discovered I was over-charged $61.00. I returned to the service desk and informed the casher there that I was OVER charged. She looked at my receipt and agreed. The manager Tom Allen was asked over and over for help, and but he just continued to walk away.

Martha Stewart Patio Set. I bought the whole set, and the cushions shredded in one year. Paint peels, sections rusted. I bought replacement pads... lasted another year. (We store them in the garage over the winter, so they are well cared for!) At least my table didn't explode.

I visited store 3495 for one specific item because I was in the area. They had it, then I browsed a bit in clearance. I found half of an out-of-season holiday pajama set, without a tag, that was cute. I grabbed a second, complete set, and brought all three items to the register. I was hoping, since it was half a set, they might reduce it even further and - in my mind - thoughtfully brought the other set along for the price tag as reference. The cashier (who was nice) called the acting store manager over. I repeated my request.

I applied for a Sears credit card at Kmart in the early part of December. Cashier said I would receive it in a couple of weeks in the mail. It is now 2 1/2 months later and still no card. I contacted Kmart; they gave me an 800 phone number. That number was to a Cambridge Credit Counseling Company. Called Kmart back and they did not have any other phone number for Sears credit.

I was totally disgusted with my shopping experience. The store was dirty, the shelves were bare. I bought cereal only to find out I couldn't buy it because it was ringing up as a penny. We wanted help in housewares but couldn't find anyone to help us. The bathrooms gave me a fright - I have seen cleaner outhouses.

I purchased a 66 x 40 (oval) outdoor table with 6 chairs (four regular and two with spring action) about 5 years ago. Last year while I was away as a Peace Corps volunteer, my daughter lived in the house and discovered that the table top had completely shattered (I still have the bucket full of pieces). After reading what other consumers have to say, I decided that i should also report my experience.

I bought a sewing machine at a K-mart Store in Puerto Rico as a Christmas gift, and I lost the purchase receipt. When we opened the box it was damaged. I went to the store to change it for another sewing machine; and I was told that they were not going to change because I did not have receipt of purchases. They told me that the next time I should use a credit card for purchase evidence.

My husband and I fell in love with the Martha Stewart Madison Collection for little girls when we were shopping for a big girl set for my 2 year old. When we brought it home it had been partially put together for you, unfortunately WRONG. So we had to call the manufacturer and have more pieces sent, and that took three weeks! Once together it took about two months for the first drawer to break, it has been one after the other since then. Now one year later the bed is broken, and was really awful to begin with. Its ashame because it is beautiful to look at but a death trap for my now three year old!!

Kmart - Martha Stewart, Outdoor Patio Table with Glass Top. This summer the glass top shatter into a million pieces for no reason.

I had a Martha Stewart table that I purchased at KMart that shattered for no reason.

I had put my two boys' Christmas stuff in layaway at Kmart. I went back to pay it off and get my stuff out ,and after I paid it in full I had to wait and stand there for almost 2 hours--just to find out that they had lost everything I had put in layaway. They really didn't even want to give me my money back, and they wanted me to go back through the store and find everything I had put into layaway. There was a guy named David who came to help them look for it, and he asked me if it was ok to give me my money back. I said yes, give me my money back. No one would even tell me they lost my stuff. David eventually told me they had lost it, and after we had stood there for almost two hours my husband said just give us our money back. After that we had to go up front to the customer service desk and wait another almost 30 minutes.

I returned a $49+ item to KMart on 11/30/07, and I was told that it would not be credited to my debit card account for a week. Any other store that I have returned an item put the money back into debit card immediately. Is KMart keeping this money to gain interest, and is this legal?

I purchased outdoor furniture from the Martha Stewart Victoria collection at Kmart in May of 2003. The patio table shattered into pieces in late October. After purchasing the furniture, it was used/stored on a covered deck throughout the year. In August 2005, we moved from Pennsylvania to Missouri. The furniture was stored in a temperature controlled storage building until February 2007 while we built our house. The furniture has been outside under our covered patio since February. In late October, we heard a loud noise outside. We found that the glass table top had shattered into pieces, but the lazy susan did not break. The chair cushions were covered in glass pieces and shards. I went online to find out why glass would shatter for no apparant reason and found the articles about the Martha Stewart tables.

The glass table I purchased at K-Mart shattered without provocation! I've never had this happen. I had several people around the table; everyone was shocked. One person had cuts on her leg from the glass.

K-mart is soliciting orders on-line and on the phone for items stated as being in stock when they do not have the item. They will not talk to you when you call them; they hang up.

Good luck getting Kmart to honor the car battery warranties that are printed right on the register receipt. They're supposed to give you a pro-rated refund that's determined by how much time has passed since the purchase date. But instead they'll try to give you $6.99. It's not even the employees who are doing the chicanery. The Kmart database is not set up to properly finalize a pro-rated battery refund. I went to two different Kmarts. At each store the system generated a pro-rated refund of $28.00, but when the employees went to finish off the transaction the refund amount lowered to $6.99. I fought long and hard enough, and after a few days the manager finally gave me a $28.00 giftcard, but it really appears that Kmart has no intention of properly honoring its warranties.

I had purchased a Martha Stewart Victoria glass top patio table which has now exploded/broken into a real mess. I was understood when I purchased the table that this was tempered glass and would not shatter. I am wondering if I can get compensated for damages with the class action law suit against this manufacturer?

ANOTHER MARTHA SHATTERS! My husband and I bought a Martha Stewart patio set in 2005. Sunday, 9/23/07, it spontaneously shattered into thousands of pieces. I am handicapped and could not leave the house until my husband carefully got all the glass up. It was amazing! We were afraid that vandals had done something but, I guess not. Shame on you, Martha!

I purchased a glass top patio table and 6 chairs from K-Mart three years ago. The table glass exploded into a million pieces without anyone touching the table. I went to the store I purchased this table from and was told by the manager that we would have to contact the manufacturer.

We were having our daughters 9th birthday pool party. A couple of our guests were sitting at our glass table purchased from K-mart when we heard the most incredible explosion. The glass table top shattered into a million sharp pieces.

In the beginning of April I purchased two toddler beds for me children through Kmart.com. Within a couple of days, I noticed the amount I purchased the beds for, appeared back on my debit card. I called and spoke with a representative who told me the reason the amount was credited back to me was at the time when I ordered the beds were out of stock. He said so many people order through Kmart's Website, and they do not know when an item is out of stock.

Spring of 2001, we purchased a Montecello Patio set from Kmart. One afternoon in late July 2003, we heard a loud explosion and went outside and our glass patio table was in a million pieces on our deck. We were quite upset that the table was ruined.

4/9/07- I placed an order for Shelter Island Table, Umbrella & Set of 6 chairs. Total was 658.81 including the delivery charges of $31.50 for ALL three items. I was sent a confirmation email with all items on it and all prices on it. All items were on sale until 4/14. 4/10/07 rx'd email cancelling table & umbrella. I called to find out why and was told that the table was out of stock. I asked when they thought it would be back in stock and was told by a rep (Susan) that she didn't know but to keep checking the website. I then asked to cancel the chairs since they were not needed without the matching table and umbrella. She refused to cancel chair delivery stating that I could always refuse delivery when they showed up.She suggested that I recheck website for new inventory in a day or two. 4/12/07- I checked the website and the table & umbrella are back in stock.

I went outside in my back yard on my patio deck. My Martha Stewart glass table top was shattered into a million pieces all over the deck. I just bought this set in June of 06.I called the Kmart that I purchased it from and they told me that there was nothing they could do.

The last three Revlon curling irons that I bought broke. They fall apart where the rod and the handle join. I bought different kinds at different prices, and none of them last.

On 3/20/2007, I was perusing the Kmart website clearance area. Under the electronic section of that area, it lists a 46 inch 16.9 Hitachi HDTV Item #9990000022279411 at $20.00. I purchased the television online and received a order confirmation number: 120291. The total amount with shipping came to $86.33. One of my co-workers, couldn't believe it so she called to verify where upon she was informed that she would not be receiving the television because it was a mistake and that she would not be receiving a television. After hearing this, I became very upset because as a former Business Marketing major, this to me is false advertising.

On December 11,2006. I Placed an order on Kmart.com. The order that I placed was a crib and mattress. I placed these orders because I have a 5 month old daughter and she is curerntly now sleeping in a bassinet. I received my order for the mattress on the 15th of december. The crib i never received. I have called kmart.com many times and i have complained and explained to them that i need a crib to be sent to me or to be refunded my money (so i can purchase a new one). I just needed some answers on waht happened to the product that i have ordered.

I was purchasing Clorox Bleach from an endcap in the store that had a large sign stating the price as 2/$3. There was another section in the store that stated 3/$5. I took the bottles(2) from the endcap (2/$3). When I got to the checkout they rang up at the 3/$5 price. I went to customer service and was told that they were on the wrong shelf. The sign was a large one stating the 2/$3 price. She said that was the wrong price (that's not my problem.) She wouldn't give me the $3 for a mispricing; because she said it rang up correctly.

First I went to the store took back xmas merchandise with out a receipt they can only give you back a gift card with as much money as the person paid for it which i understand... so I took it back and had the receipt mailed to me. Went back with the receipt the lady there says return.. I said yes second time now but i have the receipt thank goodness... gave her the receipt she took it off and handed me back the receipt. I said do i get a gift card or cash since i had receipt she says..no i took it off the credit...I am like what it was a gift she said well you should of told me! then i talked to the manager he said he just had a meeting with the workers supposed to ask if it was a gift.

Shelves are empty, even cosmetics. Never a checker or help available. Also Sears has gone to pot totally. Your merger was a waste of time.

My 18 month old daughter received a Hannakuh gift of slippers that was purchased at KMART. The store security tag was appparently not removed and she stepped onto a 3/4 inch metal tack. While I take ultimate responsibility for not fully inspecting the insole of the slipper, this was a preventable injury that deserves the attention of the company.

I called Kmart to inquire about a VCR. Nobody answered in electronics. I called again. No one answered. I called a third time and asked for a manager. I got Deborah Durham. I explained what happened. She said you need electronics. I said no, no, no, nobody answers there, I need for someone to walk over there for me. She said you need electronics and transferred me there again. This is outrageous! I always have this kind of trouble with Kmart, either over the phone or in the store. This is it, I've said it before, but I mean it this time. I will never set foot in a Kmart again. I will drive across town to Walmart.

Then when they decided to give me the money they told me I had to have the original credit card that the product was purchased with. If my mother wasn't there then I would have been stuck with fake jewelry or a gift certificate. On the gift receipt and the original it does not state that in a return all you can get is a crappy gift card or phone card. It states FULL REFUND OR EXCHANGE! So their policy is different from what their reciepts state.

I received a two-piece pants and top for Christmas, it was a gift. I didn't have a receipt for this. Kmart manager refused to exchange the merchandise. He said we only exchange for the same item. There were serveral items by Basic Editions on the racks. In the meantime I saw two people exchange their merchandise without a sales receipt.

My husband received a sweater for Christmas, purchased at Kmart (tag had Kmart on it) and it was too small. I wanted to exchange it and was denied exchanging it without a receipt, even though it said Kmart on the tag attached to the sweater.

I purchased a Casio Palm Pilot from the electronics Dept.in Kmart as a gift for my husband. The young man at the counter had no clue as to what I should expect from this item to begin with. It turned out that this was not the Palm Pilot which my husband had requested. When I returned to exchange it at the service desk a young -- 16 or 17 year old -- gum-chewing, ponytail-swinging girl named Gina refused to accept this return unless I gave her the credit card which I had used to purchase this thing in the first place.

I purchased a Nintendo Game Cube and a game for it from my local Kmart as a Christmas present. The Game Cube was fine, but the game I purchased had no game inside the box. The box looked as if it was shrink wrapped from the manufacturer as it should be, but had no game inside. I believe the game was taken out at Kmart and then re-shrink wrapped. The directions were not there as well.

I went to Kmart last spring. I was 38 weeks pregnant and needed a few final things before the blessed arrival. I carried my then-14-month-old daughter into the Kmart store, where I walked slowly past 3 associates talking (loudly, and not about work). I tried to get a cart with a safety belt. The first 2 had none. The third had one, but it was stuck inside another cart. I tried 4 or 5 times to pull it loose, to no avail.

Without a receipt our register scans the lowest price the item was sold for in the last 12 weeks. When the pants in question scanned half price it was because of one of our buy-one get-one-half- off sales -- any customer can come into the store, buy two pairs of pants and get the second pair (of equal or lesser value) at half price. Therefore if you are returning pants we will give you half price back because that is the lowest price that has been paid for them in the recent past. To avoid any difficulties keep any and all receipts, and do so for others when you buy gifts in case there is a reason for the recipient to return their gift, they can receive the price that was paid for the merchandise. Any Questions? 1-800-63-Kmart.

I bought popcorn and other items such as cottonelle and an answering machine. Some items were gifts. I went to the customer service to exchange for something different, which they said that they no longer took back food or electronics. So I said, "where does it say that?" She said it has always been that way. I never remember anything of the sort.

On Oct. 13th 2001 I bought a digital portable Bell South phone from K-Mart. It had everything I wanted. It was portable. Had Caller ID and an answering machine. It was $70.00. Brought it home and hooked it up and it did not work. Thought it might be the phone jack on the wall so I had it replaced. The phone still would not work. So I exchanged it for another phone same model. This phone worked great for one week. Then people started telling me they had been trying to call and I wasn't home.

I went to customer service to get the rain check and asked when they be getting some in. They said they did not know and to call the office tomorrow they could tell me. We called the office on Monday and they could not provide a date. I contacted a K-Mart in a surrounding town, and they advised it would be Feb. 2001 before they get any in. This is not the first time that K-Mart has done this. It seems that they are out of more of their advertised items than what they actually have.

At about 5PM on Saturday, Ocober 28,2000, my girlfriend and I went to the local K-MART to get a rain poncho, some socks and some toiletries. The man in the sporting goods department (I forget his name) was helpful enough. He answered our questions about a poncho (that I needed for an outdoor football game that I was going to attend the very next day) and even let us open the package to see if the poncho fit properly. It did, so we thanked him for his help and we proceeded to do the rest of our shopping in the store and after picking up several items, we went and got into line.

This is a copy of the email I sent Kmart customer service regarding the problem: