JCPenney Reviews

We will never have anything that owns by Synchrony Bank!!! We open a JCPenney Card because of all the saving on buying a tux at last minute for an occasion.... we are the type of people will pay our bills before the due days .... We opened the account on Jan 13th 2020, the bill arrived, we attempted to pay the bill twice, first time was 2/3 (we spoke to a human), second attempt was 2/8 (auto pay) and our actual due date it's 2/14). Well both times was unsuccessful....then next cycle of bill came, on our statement it showed that we paid twice and was credited on the account, but somehow money was never withdrawn from our checking account (now we have late fees and interest) ...

When shopping at JCPenney, I tend to get great deals when purchasing their products. Their customer service is great and their return policy is without a hassle. I especially take advantage of their sale, which allows to purchase good product at exceptional prices!

Ordered a new mattress after receiving offers during President's Day Sale. We upgraded to a better brand and paid a premium price. The delivery was accepted contingent of old mattress (20 years old) being picked up. The delivery staff from Ryder Co refused to pick up old mattress because it was stained. We did not expect this treatment and were never told of any conditions for haul of old/junk mattress. JC Penney did not offer an apology or a make good effort. DO NOT BUY MATTRESS FROM THEM. THEY WANT YOUR OLD MATTRESS TO RESELL THEM.

I bought 3 items on Black Friday 2019 that all qualified for mail in rebates. I sent in the rebates online which each item had a $14 dollar rebate and I uploaded copy of my receipt with rebate submitted. I should of received a total rebate of $42 dollars. So I called on December 17, 2019 to inquire about my other rebates, I was told that they were sending a email to the back office for reference. I have called probably a total of 10 times to check status of my rebates for the past 3 months and was told to give 7 to 10 business days, give it 5 more days, give it 3 more days, I will send email to back office. So on Jan. 31, 2020 I received an email saying that my rebate of $28 is in process. So today February 17, 2020 I call again to inquire about rebate and was told it takes 4 to 6 weeks to receive your rebate. Really I have been waiting for 3 months, I know it’s only $28 but that is a lot to me and it’s the point. JCPenney has lost my business and my respect.

I have had two terrible experiences with JCP in a row so that warrants a review. First, my daughter and I went shopping for something to wear to my sons wedding in the spring. She found something in the store she likes but I didn’t find anything I really liked in my size. The lady helping us suggested looking online cause there were several things I would like but they didn’t have my size in stock. So I went online and actually bought five dresses, When they arrived I tried them on and got a second opinion of my family, selecting what I would wear to the wedding. I decided to keep a second one as well just because I liked it and it was casual enough to wear elsewhere. So, with the return process they tell you to take to a local store. Okay I can do that. I returned the other three to my local store. They only gave me a partial refund and charged a restocking fee! Who does that nowadays? No retailer that I know of.

I received a Biddeford heated throw as a gift on Dec. 19th. After 2 days it stopped heating. I went to the store expecting to just swap it out for a different one and they explained quite rudely that they could only give me a $14.99 credit and I can buy the same blanket, which was on sale for $40!! I have never had such an issue exchanging an item in my life! They treated me like a low life and were literally no help at all. All I wanted was a working heated blanket...shouldn’t be that hard to swap something out for the same exact item! I called the 1800# and was told there was no customer service number for the store, only JCP.com. Man finally said he was going to start a claim for my complaint, but he didn’t even give me a claim number or tell me how to follow up. I intend to take this further, to the Better Business Bureau, social media, etc. if not resolved here..I’ve already spent too much of my time on this. Very disappointed in this company.

Buyers BEWARE!!!! JCPenney raises their prices to actually be higher during the biggest sales. For example: when an item is 30% off the total is$600 and when the EXACT same item is 70% off the price is over $900. I called corporate offices to ask why and was told “it’s standard retail practice.” So seems to me they are happy to rip off their customers and consider that “Standard”.

I have one of their credit cards and I tried to use it today. However I was denied so I called and found out they checked my credit and lowered my credit with them. I never had any credit cards do this in all my years of having credit cards. Since JCPenney allows their card services do this I won’t shop or deal with them anymore. I was late once on paying due to their systems giving me wrong information and when I heard it I ran to an ATM and withdrew amount needed to catch it up and paid it. I even paid off my balance and after having good payment history they still lowered it. My advice don’t shop here or get any credit cards from them go to Meijers, Wal-Mart, Target or elsewhere. They actually care for your business and want it unlike JCPenney.

Poor customer service! I ordered a 13pc cookware set on 01/04/2020. I called to get an update on the delivery status on 01/14/2020. I was told it would be delivered via UPS end of day 01/15. On the 16th, I called support again and was told no, it was awaiting pick up. I was given the tracking number and told to call again if there were no updates. Called support 01/20 and told I would not receive my order. That the gift card balance I paid with would have to be mailed to me via check and the refund would take 3-4 business days to receive back. NEVER buying from this company again.

I’d like to know how often customers actually receive approved instant approval on store credit card applications? I certainly didn’t need a JCPenney card but was encouraged to sign up for one for the 20% discount. After the lengthy signup process, I was told it had to go to further review and I could not get the 20% off. Not only was this embarrassing in front of my daughter and patrons but I have perfect credit; I find this entire result ridiculous. After receiving the letter in the mail, I was told I had to wait for, I called and was instantly approved. I am attributing this entire process to a JCPenney scam to simply get people to sign up for the credit card without having to provide the 20% instant discount. Fraud Investigation Manager for JCPenney / Synchrony Bank told me I could not be provided a reason for my “under review” status given at the store. Sketchy.… will definitely share this experience with my mom groups and colleagues.

My husband bought for my birthday a sapphire, gold over sterling silver ring, necklace earring set & it tarnished in just a few months. I went to return with a receipt for store credit because a few months had passed. I was told nothing can be done because it was over 60 days. This was over $200.00 and the fact that they could not honor me as a customer is outrageous!

My husband proposed to me August 17, 2019 with a wedding set from JCP. It was beautiful and I couldn’t be happier! We married October 4, 2019. I had to take my ring into get sized shortly after that. When it came back from being sized, I noticed a few days later that one of the stones was very dark in color. A couple of weeks later that same stone fell out! I took my ring in Dec 8, 2019 to be repaired. I was told that if I brought the ring in before Dec. 11, 2019 the ring would be back in time for Christmas. I went to JCP after THE NEW YEAR and stood there in disbelief for 15 minutes that the JCP associate could not find me in the system!

I did a lot of Black Friday shopping this past year. I shopped at 3 of the major dept. stores. JCP was by far the best to deal with. I bought some rebate items. All of the JCP rebate checks have arrived. Macy's has about 1/3 of them even registered so I don't know what is going on with that and Kohls has not acknowledged any of them. I spent a lot and bought a lot and some of the stuff needed to be exchanged - again - JCP was the best - by far. I went to the store and the line moved very quickly. Kohls is ok but takes forever. I love JCP.

DO NOT ORDER FROM JCPENNEY EVER!!!! Here's why... HIGHLY dissatisfied with JCPENNEY and their customer service or LACK THEREOF! I had ordered a bulk order for my son's and daughter 12/16/2019 to of course be shipped in time or Christmas. I logged in online to confirm my order status and lo and behold PART of my order had been CANCELED without any notification/email/phone call or EXPLANATION! I printed both of these cancellations via online and proceeded to go in store 12/19/2019 to find out what the ** had happened since no one wanted to notify me.

Although the bank does not send out an invoice for use following a dormant period, they do invoice the following month and charge a late fee for the late payment that was never requested. According to the agent with whom we spoke, the bank is aware of this problem and has had many complaints. Yet they continue this practice.

I ordered Mattress and Box Spring online. Everything went well until the day of delivery. The delivery company (Ryder) told me, they can't get my queen size box spring up the steps, that I'd have to order a split. (First, I'd like to say they were just LAZY! I originally have a Full Queen box spring.) Then they wouldn't leave the mattress, as I was told it has to be delivered as a set, since that's how it was sold.

There has been a few times in JCPenney, especially in Salina KS that I had to watch the cashier like a hawk or get ripped off. It seems they don't bother to get any of their sales in the computer so it rings up regular price. I even bought clearance, and when the clerk rang it she scanned tag and of course it was the regular price. When I said different she said it wasn't on clearance and I told her I saw the green tag. It seemed like she was trying to hide that tag by covering it with another. I've caught several other mistakes. Watch these people if you want to get the sales you are looking for.

Every order that I place online for past 6 months is canceled by JCP. Why? No one can tell me. While the customer service agents tell me they forward my information to someone higher up to fix the problem. It has not, the issue is still not repaired. Why? They are losing me as a customer of 40 years. I am so disappointed that no one cares enough to fix the problem.

If I can give negative stars I would. JcPenney will not survive if they can't compete with online retail. They quickly lost me. When I placed an order for item for Christmas and wait 5 days to email item is no longer available. It their job to manage their inventory. Now the item is only available if I'm willing to pay double msrp and will not arrive on time. Thanks JcPenney for wasting my time.

I purchased 7 different kitchen items during the Cyber Monday sale. When I purchased the items, which all had rebates, I used the in app rebate button, filled out the form 7 times, and submitted THE SAME DAY OF PURCHASE. I got a notification the rebates were submitted and accepted. Then notification the rebates were ALL invalid.

I’m extremely unhappy with the company’s rebates, which are not rebates at all. I am receiving gift cards for the store. So ~ I’m not getting my money back. JCPenney is keeping it as I have to use the gift card at the store.

It was Thanksgiving Day and I decided to order wireless earbuds for my three children. I decided to order early hoping for same day pickup because before 3pm it is supposed to be ready that day. I ordered them at around 2:54pm. They were in stock because while adding to my cart it said 16 left. I never received a text that afternoon to pick them up, which I should have because they were ordered in time for same day. I get an email the next day saying they cancelled my order. WOW! So, I go up there and the manager said once in stock come back and they would honor the price. Okay. They did try to tell me they must have not been in stock and I stated they were for multiple reasons.

My order for wireless "headphones" was shipped with wireless "earbuds". Not the same thing and certainly not what I requested. I called customer service and was on hold for over 25 minutes - even though they kept saying I would be assisted "shortly". I tried to email customer service and got NO RESPONSE at all. I will now have to make a trip to the mall that I never wanted to make. That was the reason for my online order. I will never order from JCP online again!

I placed an order with JCPenney online Black Friday. I’ve only ordered one other time from their website and that was for a donation eight years when I lived in Louisville,KY. (I’m now in Cincinnati, OH) I deleted the old address, deleted my old saved card, entered my new address and new card and then checked out. The website informed me some of my items were available at the JCPenney five minutes from my house and I agreed to pick up those items. (Five of my items were canceled because they weren’t in stock) The rest of the items said they would be shipped.

I ordered two bras on November 16th 2019. It’s now December 10th and it’s still on the way. Customer service won’t answer the phone after hours of wasted time on hold. And they won’t let me cancel the order. Very bad business. Never again.

I ordered a white sapphire necklace and. Pairs of white sapphire earrings. I received a size 24 months Christmas outfit and a pair of size 12 denim shorts. Spent 30 minutes on hold. Said they credited my account but they didn't and the earrings were no longer available to reorder. I am very upset. I expected better from this store. Sorely dissatisfied.

I purchased a jacket on JCP.com and was trying to reach customer service. I have been trying to 3 days now. Every time I call, I hold the line for over 30 minutes. The music and recording "Thank you for your patience, your call is important to us, Please remain on the line and someone will be with you shortly.". I intend to wait for as long as it takes today. I have my phone in charge and hoping that someone will pick up. In this day of online shopping. JCP has to do better with their customer service. This is simply unacceptable.

Penney's is one of the few stores that allows 6 years to pay off expensive furniture purchases. My wife and I were buying a new Sterns and Foster bed which came to $5,000. The extra financing time brought our payments down to $100 a month. Being on a fixed income this made for a great experience!

JCPenney's billing department sucks. I pay my bill by the 5th of each month even though it is due on the 20th of each month. Each month I am being charged a late fee because I paid it too early according to some idiot there. I started paying it on the 18th and still getting late fees for whatever reason they come up with. Each and every month is a battle with these idiots and yet this continues and nobody can seem to resolve it. I am very disappointed with management and now I see how jcpenney's makes their money. By billing customers all these ridiculous fees that do not apply. I am so sick of these people. They have stolen hundreds from me with these ridiculous fees.

I ordered a bed from them. It took 3 months for it to get to the delivery company who on the day it was supposed to be delivered called to inform me there was a broken piece. I reordered the piece and a month later when it showed up and the delivery company was suppose to deliver they called to inform me all the pieces were broken. So after 4 months I had to cancel the order and start over somewhere else. Horrible customer service. Was treated so poorly over the phone by JCPenney and the carrier company. Would never ever order from them again.

JCPenney has been able to accommodate all different sizes in my wardrobe. They carry a very nice variety of clothing. They’re fitting to all different ages. I find their work associates to be most helpful.

Noticed our granddaughters JCPenney online holiday order was not shipped in a timely manner. Called 800 customer services with JCPenney. Representative stated some items may have been lost and other items in transit. Asked to track. She couldn't find items anywhere. Over 20+ plus clothing items. Put on hold for 17 mins while Rep needed to speak with her supervisor. Returned to our call and said 10-14 business days to ship not including Saturdays, Sundays and holidays only Monday - Friday.

BEWARE!! My package was shipped to the wrong address. JCPenney's website had a glitch and reverted my account back to a VERY old address which doesn't allow to be deleted because it was the address used when the account was opened (10 years ago!). JCPenney wants me to go file a police report otherwise they don't do anything. So I have to leave work early to go file a police report otherwise I'm out $159 and no merchandise! I have been a loyal customer for sooo many years without any complaints or problems and this is the thanks I get! I will NEVER shop here again!

Namaste??? El Con Mall, JCPenneys you always seem have whatever I need for my journey & a pleasant experience! Easy, convenient and pleasant customer service with knowledgeable associates in the departments that needed.

I like JC Penney because they have good sales, especially the final sale rack, if you can find the size you need. I usually can find what I want for 50% off. The store is neat and well-organized. They could use more check-outs.

I ordered my mother her Christmas presents from this site. I check with my bank frequently to make sure that I don't over spend. Well, JCPenney took out the correct funds but the next day they charge me again at the same price. That is a large chunk to be taken out of my bank. I notified them through email. They asked for my information to check. They then left me with the excuse that it wasn't their problem!!!

Customer service is more important to me than price. And....the willingness of sales people to help you. Penny’s sales clerks were awful. No one available to help you find anything and not friendly when checking out.

It’s very disappointed to see that the employees in this JC Penney could not care of this person makes a purchase or not. If you ask them to please help you they just point the finger so you asked for a manager. Manager does not show up. I have been in a lot of JCPenney’s but this one is really horrible. It discourages shoppers.

Purchased a piece of samsonite luggage I had my eye on previously. It was on sale for half price. Took the item to checkout, where I received an additional discount. The people at checkout were friendly and knowledgeable.Very easy transaction. Happiness!

I was shopping for a after five dress for a Red Carpet event the same day. A sales lady said I came on a good day, because they have some fantastic sales. I wanted a dress but none of them look sexy enough for me. A notice a black and rhinestone open blocked sleeves jumpsuit. I picked a small, medium and large. The medium was perfect. The cashier said, "I love this jumpsuit! I hope they have some more because I want one." I went to another store to purchase the perfect shoes to set-off the jumpsuit. I looked fabulous!

I found some very nice quality clothes at JC Penney. The shirts, pants and bras were all name brand and on sale at a fantastic price. The selection was great and I also found some items that were on sale that I was not even looking for at the time. I would highly recommend this store.

Back in 2016 I bought a LG refrigerator off the floor. It was a great price and I also purchased a 5 year protection plan. This morning (3 years later) our freezer and fridge is not cooling properly. All of our food spoiled in the fridge and freezer (mind you we went grocery shopping yesterday). Ok, I have the plan which also reimburses food up to $300.00. I called the # I was given...Guess what, they don't have me in their system. JCPenney never registered my info with them. I got nowhere with Asurion (the protection plan company), basically I had to do the work JCP was suppose to do, which takes 2-3 business days to process.

I placed an online order for a pair of shoes from JCpenney and had the order go to the nearest store to save $9 in shipping. I wasn't sure that the size was correct and the site said I couldn't pick up the order the next day because they didn't have the exact say color at the store where the order was being sent. The next day my daughter and I stopped by to try on another color and lo and behold there was the exact same shoe which fit perfectly. I took the pair of shoes to check-out to see if I could just take the pair there and let them just keep the pair being shipped for me to the store. The cashier told me they couldn't allow an exchange. Needless to say I was not happy. Fast forward a week later and I went back to the store to pick up my order. I was in a hurry cause I had to pick up my kids at school so I ran back to the BACK of the store to pick up my shoes. There is one line for pickups and one for returns and exchanges.

I placed an online order with JCPenney's four five tank tops. They showed they had 16 and stock. I also ordered a pair of leggings. They let me know they cancelled the tank tops as they were out of stock? Why did it state they had 16? I've been cancelled my order as I was not going to drive 20 miles and pay bridge toll to pick up one pair of leggings. I paid through PayPal since payment was still pending PayPal. Sent JCPENNEY'S an email to cancel the order per customer request. I also called their online order pick-up department and ask that they cancel the order. Two weeks later I received a gift card?

I wish I had read the reviews before purchasing because this just don’t make any sense. It’s been over 10 days since I purchased 7 items online and had them ship to a J.C. Penney location to save on shipping and still J.C Penney haven’t sent anything yet, let’s be for real. How long do it take for you to go gather some shirts & ship them to the location I requested. School have Started & My Son have not any of his clothing from this place. I will never spend another Dollar of mines with them because obviously they’re lacking customer service & their online service isn’t up to par Yet!

JCPenney is into bait and switch, misrepresented kind of mattress, Company Sealy passed the buck to JCPenney. Unlawful warranty, convoluted warrant/Magnuson-Moss Act. Tell you one thing and then tell you something different. Bad back - Mattress - Sealy does not stand behind sales. No more business dealings with Sealy or JCPenney's. Neither is good for their word. Do Not Trust them. They tell you something and then change their tactics. MISREPRESENTATON - MISLEADING - LYING.

Have had my JCPenney credit card since 2013; have excellent credit. Purchased a gas range in January, 2019. August, 2019, Synchrony closed my card because I have not used the card frequently enough. I am a loyal JCPenney customer; have shopped at your store for over 20 years. Am retired and do not spend what I used to, but I like to take advantage of the specials offered when I use my JCPenney card. Synchrony is denying me access to these specials because I don't use the card enough. Synchrony is, in essence, getting rid of loyal JCPenney customers. I don't shop frequently... but always 2 or 3 times a year. JCPenney Management and Investors need to know that Synchrony is getting rid of loyal JCPenney customers.

I went to JCPenney to buy a shirt for my friend's funeral. Cashier had me apply for a card to save on the purchase. I got my bill in the mail and as there appeared to have no easy online payment I sent in a check for the full bill. Appears JCPenney got the payment late so they added $31 in fees and sent me a bill just for late fees. By the time I got the bill from my post box it was late per JCPenney. So for a shirt I paid for in full when I got the initial bill, I have paid more than twice its value due to JCPenney's late fee structure that does allow for mailing time. Very disappointed in the company and will not shop there in the future and will tell everyone of the experience I received from JCPenney.

I placed an order online, the item was listed as being able to pick-up yet there was no stores within 100 miles that stocked the item, so unlike other sites they lied about the item being available in store. Immediately upon receiving the confirmation email, I noticed the delivery address was incorrect. Online there was no way to edit the order so I contacted JCPenney directly to be told they could not change the delivery address for me, they offered to cancel the order so I could place a new order, but having explained that the funds were currently on hold with their company so I was unable to take that option. I was then told I would be able to change it with UPS.

I ordered 10 items worth a 100 buck from JCPenney online website. My shipment was split into two orders. One shipment arrived with just 2 items. And the second shipment never reached me. It has been more than 40 days now. I tried contacting the JCPenney agent and they are like, "Please wait, we don't know where your shipment is." I have never seen such careless regarding online orders. If this was Amazon, they would have tried everything to get the customer issue resolved. I highly recommend to think twice before ordering anything online from JCPenney.

I ordered a mattress and box springs on 6/24/2019. I received an email stating it had been shipped on 7/2/2019 and I've yet to receive a delivery date. I could have bought these products anywhere I chose and if I would have known I was going to receive slow sorry service from JCPenney I would have shopped somewhere else. Needless to say I will never shop at JCPenney again.

I spent a long time putting together an online order. Two days later they cancelled it for no reason. It was not out of stock. I have great credit. No one could help. They told me to 'go to the store for help' but there is no store nearby. My daughter has placed several orders with them and agrees. Their online experience is a very poor one. Perhaps the stores are better. I will never, ever shop with them again and they really don't seem to care.

On 5/23/19 I ordered a men’s ring from JCPenney’s online store for my boyfriend’s birthday present. I immediately got an email saying that my item had shipped but every time I looked up the UPS tracking number all it said was “label created”. This item was a “limited quantity” item and it seemed like I ordered the last one because when I tried to view the item on the website after placing my order it was no longer available. On 6/6/19 I called JCPenney customer service and was told that they can issue me a refund or I can continue to wait. They also saw on their end that the only progress on this order was that a “label was created”. I really wanted the ring so I waited another week.

JCPenney online purchase and customer service was incredibly poor. I purchased a suit and opted to ship it to the store. Almost a week later I see the pants on the suit were cancelled. They never called or emailed with an explanation. When I called they stated it wasn’t available even though it was a few days ago. They did not offer me another size or help of any kind. They also stated they could not check inventory from other stores (it’s 2019!) and offered me nothing. Now I am back to square one with finding a suit for my husband to wear at an upcoming event. Unacceptable at every turn. They also could not even give me an estimate on when the jacket would be delivered to the store. Are you kidding me?

I ordered a two piece sectional and a mattress from the JCPenney website on May 19th. On May 20th I received an email regarding the order. The email stated that they couldn't process the order and to give them a call. Since it was 9 pm when I received the email, I had to call the next day. On May 21st, I called them, and I was helped by a wonderful associate. She was patient and tried very hard to do what she could to fix the issue. We replaced the order and fixed the billing address (which was what seemed to be the issue).

To whom it may concern: I am and have been a JCPenney customer for as long as I can remember. I have never had a issue with making my payment. I’m always on time. So when I get a notice from Credit Karma that I had a balance of $16 dollars I called right away to make my payment. To my surprise the gentleman on the phone is very rude and almost spiteful. I asked if there was anyway I could have the late fee removed for my credit purposes, he was happy to decline and referred me to complain to the credit bureau. Since my voice and patronage is so minuscule to JCPenney, I will use it to spread the word of neglect anywhere I can speak. If you are looking for a respectable reputable creditor JCPenney is not the one. In their eyes you are just a number printed on a card not a person.

I ordered 3 items, only one arrived. I called them to complain about the issue and I got told that I was lying. That the package was delivered, therefore I had received all 3 items. I was told to return all 3 items if I wanted a refund. I also found out that JCPenney doesn't sell NFL items directly, they order from the NFL fan shop. I contacted the fan shop and explained the situation. They looked the order up by my address, and JCPenney had only ordered one of the items. The fan shop can't send me items they weren't paid for and I can't even do a chargeback with JCP because I paid with a gift card I received.

I ordered towels online, got half my order. After refunding me half, I reordered. Wrong thing came. CS supervisor told me go to store to get refund. I ordered online because I didn't want to go to a store!

JCPenney will rip you off!! Do not order anything online. They will charge your card and then refuse to cancel the order! I keep asking to cancel my order and all they say is they can't. JCPenney has no customer service at all!! BOYCOTTING JCPenney from now on! Do not shop at JCPenney if you want to get good products and good customer service.

I ordered a shirt and pants from jcpenney.com for pickup at a local store. Both items were listed as in stock for pickup at the store. 5 hours later I get a message that the order is ready for pickup but the shirt portion of the order was cancelled. I called the toll free number at jcpenney.com to cancel the pants too because this was a matched set, but the customer service person told me that she could not cancel the order.

I live 60 miles away from the nearest store and have to drive all the way down there to pay my bill because "every" time I try to use the online banking I'm locked out even though I write down the new password every time. And every time I spent an hour on the phone with their computer labyrinth of questions only to end up with these people from a eastern country telling me that I'm not me again and again and again. I too will not be using my JCPenney card ever again. Their discounts for using are costing me more than what I saved. So for the last three days I have tried to pay my bill online Unsuccessfully and this goes on every time. And now I'm going to have this lousy 17 dollar balance reflect on my outstanding credit report as a late payment. 17 dollars. **.

My fiance and I fell in love with a $5900 ring at JCPENNEY. It originally cost about $9000 so I figured we were getting a good deal. Keep in mind that when it comes to DIAMONDS, unless you keep your eye on it 24/7- there is no true way of knowing if it has been tampered with. They DO NOT do repairs in-house. Your ring is received by the counter associate-shipped out via a carrier to a third party repair shop, returned to you via another carrier 4-6 weeks and later, and all jewelry department employees have unrestricted access to your jewelry until pick up. I read online that it takes longer to do a cleaning than it does to swap a diamond. NEEDLESS to say, when my ring came back, the center 2 ct stone was completely different.

I gave them my order number and I know what I ordered and they continued to say I only ordered four of a buy one get one free, when I actually ordered six of buy three get three free... I looked at my screenshot of what I ordered and it was buy three get three free and they continued to say it was buy one get one free. I paid for three and should have received my three free. Instead I paid for three and got one free. How do they justify this? This is the second time they have done this... I also had a buy one pair of shoes get two free and never received the free shoes at all... Never got refunded or helped on this either. Will never shop JCPenney again.

Purchased 4 piece bedroom set. The set arrived and delivery drivers brought all items in and begun to assemble all items. The 3 dressers were put together and the bed was the final item to be assembled. As the the pieces of the bed were removed from the box, the driver noticed that the side rails for the bed were dark brown instead of black like the entire rest of the set. I called JCPenney immediately to report that the wrong colored side rails were sent and wanted to request that the correct color side rails be sent instead. I was happy with the set, with the exception of the colors not matching. JCPenney stated that the side rails cannot be exchanged, but that the entire set needed to be returned. How frustrating already.

My furniture was scheduled for delivery on 4/16/2019 between the hours of 4-6 PM by Ryder Company. I took time from work and got home at 1:50 Pm only to receive a voice message from JCP that the delivery person was at my home at 1:30 PM and any no one is there. I called them back immediately and told them that I was at home for my schedule delivery, and the delivery person should not have showed up before the appointed time at 2:00 PM, and then left stating I am not home.

I have had a credit card with JC Penney for 10 years. I have never missed or been late with a payment! My credit limit was lowered from $1800 to $100 for no reason! Their reason was because I went through a rough patch this winter that caused my credit score to drop. I have several other credit cards, none of which took this step! I paid my balance off & cancelled my card. I won't do business with a company that penalizes me for no reason!

I ordered a dining table set with 4 chairs, three of the four chairs were damaged. The people who delivered the furniture told me to contact JCPenney to resolve the problem. JCPenney gave me the option to either return the item for a refund or they can send someone to fix them. I decided on the repairman option, he came out and could not fix them and stated we have to order new legs for the chairs. I called JCPenney to make sure they placed the order, they stated the order has been placed and said they would contact me when the legs are in and the repairman will come back out.

We ordered cellular shades from them a month and half ago. When the shades were delivered to our house, I called the store to schedule the installation. I was told the installation was going to be done by another company belongs to JCPenney based in Texas and they could only put in my request through the system because they were not allowed to call that company directly. And once the request is received, someone will call me to schedule the installation. I waited 2 weeks but nobody contacted me. I called the store several times and all they could tell me was "I will send them another email". Finally someone from the Texas company called me and scheduled the installation. I was given a 4 hour window. When the day came, I waited 4 hours but nobody showed up. I called the store but got the same response - they were not responsible for the installation and they weren't allowed to call the installation company.

We ordered a 2nd set of curtains like the ones we ordered from them previously. When we received them we realized we did not need that size and took them back. They would only refund the amount of the curtains and not the whole purchase which included almost 10.00 in shipping. When asked why they said they provided a service to us and basically not their fault we couldn't use them. Nowhere did it say beforehand they would not refund all the charge. Will never order from there or shop there again if that is the way they treat their customers.

This company is terrible. Do not do any buisness with them... They will ship you defective items and refuse to send a replacement without charging you for it... Customer service is the absoulute worst and hung up 3 times on me when I was simply inquiring about the damaged necklace..... They have forced me to issue a chargeback on my card as they would not provide a replacement and me and my wife will no longer be ordering from them ever again... I can't believe how deceiving this company is. No wonder they will be going out of business in the next few years they have 0 respect for their customers.

They run too high with cost of everything extra, I mean charge glass and point of the what need is charge then add on stuff you probably don't need little thing like bright light should come with glasses. Frames are cheap and usually break, that a neglected, it just too much charge for people with low income, I think trying to get rich off seeing.

Customer Service transfer me to 'Corporate Relations'. Spoke with VETTA. She was Rude and Condescending, didn't make any attempt to clarify why I only got 50% of the amount charged when I returned the items purchased online to the Northridge store within 3 week from arrival. All she said is that she's in Ohio and I needed to go back to the store where I did the return because she wasn't there at the time of the return???

I purchased a clearance item online and by the time I picked it up the price had gone down. When I asked the clerk if I could get the difference she called a manager who denied stating they don't do price differences on clearance merchandise. So I called the customer sec # and was told the same thing. I went to their policies and in writing it says nothing to that effect and called back and after a conversation she gave me the corporate number. They didn't even hesitate and assured I would get the difference back in my account. Just to think how many people they have done that too. I cut up my charge and I will no longer shop there.

The last 2 times I've ordered online from JCPenney, I never get my order, or notifications regarding my order. This is twice now that I order and get an email saying is has shipped, but don't come to the store yet for pickup as the full order is not in yet. Then that's it. You never hear again. You finally call the 800 customer service number and they say that some are shipped but not others and to contact the store directly. You then contact the store and they say that most of the order was shorted and that they will have to return it all and try to reorder with no guarantee you will get your stuff.

I see why this company is struggling. Their service is HORRIBLE! I won't go into a long story but in the day of online shopping, Amazon and all, these people have fallen so far behind they are not even considerable anymore. I ordered several items from them, one showed up in the store. I spend the next 40 MINUTES!!! trying to resolve the issue. I gave them the benefit of the doubt and ordered again. One month later, no items AND THEY CHARGE YOUR CARD!!! I made several phone calls to resolve the issue. They promised a refund and here we are 9 days later - no refund. NEVER AGAIN!

I purchased a mattress from JCPenney 12/11/18. Delivered 12/28. I contacted the co. about the faulty sagging mattress 1/30/19. They wanted to charge $85 plus 15% restocking fee and they would return the purchase price. We don't have this money for a faulty mattress.

I bought a watch from JCPenney and was hard sold a jewelry care plan. Associate who sold me the watch told me her husband had the same exact one and that if the band ever got worn out they would replace it. That’s exactly what happened, and when I brought it in for replacements they told me that because it was cosmetic there was nothing they could do. Because of this experience I will never purchase another item from this company again. They lost me because they wouldn’t replace a $20 watch band. JCPenney is not a customer-focused business and they deserve to go bankrupt.

My fiance went into JC Penney about a month ago and paid 1500.00 for a engagement ring. He left the ring there to be sized which took 3 weeks. When he went to pick the ring up the ring was lost and management had to come help locate it. He purposed 2 days later. The first day I wore it two diamonds fell out. I DON'T CARE HOW MUCH YOU PAY FOR A RING YOU SHOULDN'T LOSE TWO DIAMONDS THE FIRST DAY YOU PUT IT ON. He called and spoke with management and was told since he didn't buy the extended warranty there was nothing they could do. IF YOU NEED TO BUY JEWELRY PLEASE DON'T GO TO JC PENNEY. THEY ARE A RIP OFF! Go to an actual jewelry store and get your money's worth.

I purchased a new mattress at JCPenney for $1,400.00 at the Dadeland store on January 20th 2019. The same day I found a better mattress at Macy’s for less money. So I went back to JCPenney and found the same salesman and told him that I wanted to cancel the order. JCPenney charged my credit card for the full amount and was told by the furniture department that I needed to file a dispute with the JCPenney credit card department. Today is February 4th and they have not credited my account. I was told by the credit department that it will be a good idea to make the minimum payment when due on February 20th. Pay for something that I never received, and never delivered and the cancellation was done the next day. I will never buy a pair of socks at JCPenney. And I will copy this notice and publish it on all the online means.

I recently visited JCPenney in Forestville MD to buy bday gift for a friend and I went to several stores before I came to JCP. I found after 10 mins. What I was looking for/men's Under Armour shirts & pants individually wrapped of course. There was several to choose from but only 2 in the XXL sizes for bottoms/tops. I took all 4 packs (2 tops/2 bottoms thermals). The cashier in customer service location scanned the items but 2 wasn't scanning so she told me I couldn't get them. I told her just scan the other 2 that do scan. Went through and that should take care of that. She said no.

Purchased a microwave and a refrigerator. They both needed to be serviced within a year. Having someone to come and service them is a hassle. They send you to many different departments. Please do not purchase anything from Samsung.

Bought 2 appliance from JCPenney store in Clermont FL only to told that delivery is out of their hands and it is a 3rd party provider name GE Enterprise that will call you couple hrs before and said that they will be between 2 and 6 pm to deliver, call the delivery office and ask for a specific time because customers have a lot of things to do or either working, ask for 3.30 pm I be home but guy shows up before 2 pm and said, "If you are not home it goes back to warehouse although you paid JCPenney for the appliance." Their service sucks, in these ages where their are Amazon, FedEx, UPS, USPS, deliver without signature. I would not buy again anything from JCPenney appliances or either GE products from JCPenney.

I have been a lifelong customer to JCPenney for various purchases. Unfortunately, it is with great disgust that I am writing to provide future shoppers a "heads-up" before they purchase ANY appliance from JCPenney. Their staff at the Deptford, NJ store, I feel do truly care for their customers. However, once you make your purchase you can expect to be left to fend for yourself. The people behind the retail store aka "customer care" do not care in the least as to what problems you may face with your purchase. Once they have your money they will do nothing to assist you in any way.

I ordered a Beverly Curio Cabinet on December 10, 2018 for my parents. The JCPenney website listed the item's shipping info to be delivered by December 24. On Dec.13, I received an email stating that "your item has been shipped". So I thought everything was going on schedule. As the days got closer to Christmas, I didn't get any more updates/no tracking number (which is odd). I contacted JCPenney NUMEROUS TIMES and was told that furniture orders are usually 4-6 weeks!!! They don't know why the website said Guaranteed Christmas delivery and that many people were upset for these same reasons. They weren't even sure where the location of the cabinet was!!!

I have called and spoke with several of your customer care reps as well as the Escalation Department as well as the corporate line and have gotten NOWHERE!! We ordered our nursery furniture on December 7th and have gotten the runaround ever since. Apparently it shipped out on December 11th from a 3rd party but no one can actually locate our order and put their hands on it.

I ordered some XL snow pants. When I picked them up (Toms River, NJ) they were size 2XL so I returned them. They didn't refund me all the money, they still charged me the delivery fee even though it was their fault. I tried to reorder them and they were out of stock. I just looked them up and the price doubled. My order number was ** just in case you don't wanna lose a customer and member. I hope that you guys can send me the same pants in an xl size for the same price of $23 dollars and same color. Have a good one. I expect an apology.

I previously ordered a sport coat and was a little disappointed in the quality, but it was ok. You get what you pay for. So I decided to order another sport coat, but this time I decided to pick it up at the store. Thought maybe the product would not be as wrinkled as the previous one. I had to wait longer than the specified time of 4-7 BUSINESS days. I called and went to the store and they said to give it another few days. Ok, was patient. Then they called yesterday and I traveled 50 miles to the store. They went to the back and brought it out, and it was wrapped nicely as if they took good care of it. I did not check it other than to make sure it was the size I ordered and color.

I have been a loyal fan of JCP for over 35 years and have also been a JCP cardholder for that same time. I recently received my new card in the mail and activated it. I later realized it was a CREDIT CARD which I did not want and which was obviously sent to me on purpose so I would mistakenly activate it (exact same platinum color and lettering as my regular JCP store card). I called to cancel it and was told that my regular department store card would not be reinstated and that it was a credit card or nothing. Unbelievable!!! After all these years and all money I have spent it was, "Sorry Charlie, we don't care." I will not be shopping at JCP again!

This was hands down the WORST EXPERIENCE I have ever had! DO NOT ORDER FROM @jcpenney! I purchased a beautiful king bedframe, they came and set it up and it was broken in a few places and they refuse to correct the mistake unless I pay a restocking fee! Not only that the delivery was 3 hours late with no one to contact me to say if they were coming or not, so I sat home all day and night waiting. I have spoken with several “escalation reps” and nothing has been done, they are condescending and rude! One woman stated it was going to be taken care of, I waited 5 days and heard nothing. I call back and it was never taken care of, she lied!!! I cannot express enough NOT to purchase furniture from this company! ‬

Purchased a set of rings at the West Mifflin PA store a week before Thanksgiving that had to be resized. I was informed it would take 2-4 weeks which was OK, since it was intended to be a Christmas gift. Contacted the store at the two week mark and was told they were not back. Went to the store at the four week mark, and after an extensive search they found the rings, BUT THEY HAD NEVER GONE OUT TO BE RESIZED!!! If my mother hadn't wanted them so badly I would have demanded a refund, but was told they would go out ASAP, and as a rush order. Subsequently, didn't have them for Christmas, but they finally came in SEVEN WEEKS AFTER PURCHASE. I will NEVER spend another cent at JCPenney!!!

I bought 3 major appliances from JCPenney. All LG brand. My microwave lasted 14 months. Warranty was 1 year. I did buy an extended 5 year warranty through JCPenney. I have been waiting for repair 48 days. My microwave needed 4 major parts and one is on backorder. I keep getting told a different date that the backordered part will come in. I also was told that the parts probably cost more thAn the actual microwave. Extremely frustrated. Will never buy appliances from JCPenney ever again. Horrible service. All they do is give you useless information and say they'll call you back.

I purchased some black Arizona boots on New Years. They were on sale for $18.99 the day after I received an email saying back order on the boots and I went online seen the same boots the same size being still sold for $24.99. I called. They said, "No worries. You will still get them but we have to get them from another store or warehouse. We have 4-7 days to get them to you."

I'm very happy with the stove and microwave hood I purchased from JCPenney, and though the installation team was friendly, the primary installer almost refused to install my microwave/hood until I showed him I had paid for the installation on my receipt. He had to use a large drill bit to enlarge a hole for the plug, and scratched the stainless steel door of the microwave with it, and dragged the drill bit across my kitchen counter, deeply gouging it. I did not complain or raise the issue because I've previously experienced retribution from JCPenney installers after complaining about the mess they made during carpet and vinyl flooring installation. I wish I could feel more comfortable about having installers in my home, I would remain a JCPenney customer. But this was it, no more major appliances from JCPenney.

J.C. Penney is an absolute joke. I ordered an item and after it having said “In transit to store” for weeks, I finally called them. An agent who sounded so monotone I could barely understand what he was saying stated I could get a refund before even giving me any other option to fix my issue or to repurchase said item. Keep in mind I just asked for the status of my purchase.

Not impressed. I have shopped at JCPenney forever and I'm not sure I will continue after this past Christmas holiday season. Coupons they send out are worthless because everything you try to buy is excluded. Very frustrating. But, the lady in front of me really made out somehow. She put all her items in stacks of just over $25 and had about 8 to 10 stacks and the cashier let her re-use the one-time use $10 off coupon over and over again because she argued and said "I'm a rewards member". Well, so am I and they take my coupon after one use when I'm lucky enough to actually find something not excluded. Coupons state one-time use and surrender after use. They could learn from Kohl's in my opinion. You can use a coupon, percent off, rewards, promotions and anything else you might have all at once. I tried to use a gift card and coupon at JCPenney not long ago and couldn't because they only have room for one I was told. :(

Ordered a pair of sweatpants online December 2, 2018. Status showed shipped, shipper information not available for a month. Called customer service to find out where my sweatpants were at. First person reviewed the status and what she was seeing indicated that if I had not received it, it was lost. I had a choice of a refund or reordering. I took the refund. She asked me hold while she processes it and she hung up on me. I called back and got a second person who wanted to argue with me about why I was calling. The next day I see my refund notice and they did not refund the full amount. I have to pay the shipping on a package I did not get!! Sorry JCPenney, besides the crummy treatment from your customer service people, that just cost you a customer. Kohl's will gladly take my money.

I just ordered over $6200 in appliances from JCPenney, and what a joke! I don't know why anyone would ever buy from them. We worked with an associate in store and purchased 6 major appliances this past Saturday and were told by both the associate and by looking online that all were in stock. We were given a delivery date of January 3rd. Never got a phone call today to give us a delivery time for tomorrow, so my husband called and found out that ALL GE appliances are back-ordered and the earliest delivery date would be January 22nd. This is COMPLETELY unacceptable. We only went with GE because they were all in stock and never would've gone with these had we known it would take this long.

The overall ease of ordering online was fine. The shoes are still in perfect shape. There were two shoe boxes inside of one large brown box. One of the boxes had a white rope tied around it because the box was destroyed. And when I say destroyed, I mean destroyed. The lid is half hanging off the back. And the overall box is in terrible condition. These were meant to be a gift and now I have to take them out of the damaged box and put them in another package. It wasn't the post office's fault because it is like this inside of the larger brown box. I am super disappointed to say the least.

When I placed my order total payment was pending, which is fine. Then, each time a shipment was sent out, the amount for the items in that shipment was debited to my account. This led to a confusing and frustrating overlap of charges. Inventory logistics is extremely lacking. Though an item is available when you order, it may not be when they ship. The website will still indicate items have been shipped when they are not available. So you don't know if you'll actually receive your items until you open your package. When I contacted them about missing items, they referred to the same flawed system. I had to prove it wasn't sent by showing them a note that was included in the shipment. Without that note, they would have had no idea I didn't receive the merchandise. All in all you don't know when or if you will receive items you have already paid for.

I have shopped with JCP for many years for my wife. Always found their products to be well made and durable. As with a lot of people now I seldom find the time to visit my local store and shop online quite frequently. I usually try and order for the Christmas Holidays 10 to 15 days out because of the shipping demands this time of year. So I went on site 12/14/18, found merchandise and ordered through JCP. The site said merchandise would be delivered by 12/21/18 so I completed the order. I received an email from them stating this. A few days go by and I get an email from UPS stating the delivery would be pushed back until 12/27/18 two days after Christmas. I immediately call JCP customer service and was informed that the carrier had previously told them the day before they were running 24 hours behind.

Admit it - this will be one of those companies, when put out of business by Amazon, some of us will be cheering loudly. About twice a year, for the last two years, I try giving JCP.com a try again. So, this is partly my fault because EVERY SINGLE TIME, they send the wrong item, don’t count and send the incorrect number of items ordered. So once again, I was stupid. Ordered nine valences for a gift. I was certainly charged for nine and they took the money immediately from my PayPal. What arrived? Eight. Because they apparently hire people that cannot count. Then, when you call, customer service - EVERY SINGLE TIME, I feel like I’m talking to someone from the hood that is strung out. Well, once, a woman was filing her nails so that was different.

JCPenney has the worst customer service I have ever experienced!! In the Cool Springs Mall, there are only 3 check out kiosks for the entire store with up to 4 registers. Most would expect all registers to be open in the middle of Christmas season but they only had 2 SLOW clerks at each kiosks. If it wasn't for the coupons and sales, I wouldn't have stopped in this store (& would not be complaining). If they don't change anything about this, I'm not so sure I'll do this next year!

I purchased a mattress at a JCPenney store and was told someone would call me within 5-7 days to schedule the delivery it. No one called me after 7 days and I called the 0800 number and was told that it would take about 4 weeks for my mattress to be fabricated. Due to my urgency and to the wrong information about the delivery upon purchase, I cancelled my order. It has now been 1 month and I still haven't received the reimbursement as they said it would take 3-5 days. It has been a terrible experience and don't recommend this store.

My bill is paid in full...but yet, they claim I haven't paid a bill. But yet I have proof with cancelled check, front and back. There is no one that I can talk to in the US about it and people in Manila have no clue. In the meantime I keep getting letters even though I've proved I don't owe a thing, along with interest and late charges added monthly. Never experienced such ignorance in all my life. Can't wait to get this settled and I can cut up the JCP credit card.

I bought a fridge, stove, and two protection plans in 2016. It’s now 2018, and I needed to file a claim for the ice maker that wasn’t working. It took over two months, and me calling JCP protection plan service line over 10 times, to get someone to get it taken care of. I talked to 3 different managers and multiple Employees, who all promised someone would call and schedule the next day to get it fixed. Yet no one did. I had to spend hours on the phone and it was way more a headache than what it was worth to say the least. No one helped, everyone gave me a different answer every time. Very stressful and irritating. I will never be buying an appliance and for sure never a protection plan from JCP again!

I have ordered a refrigerator through the website that it was not delivered at the time and day it was informed by phone. There were no apologies for no-showing and no explanations for what happened. I have to cancel my order through the phone 844-527-2775 on Nov. 26 at 7:28 p.m. (staff name: Aldery). They only have returned a part necessary for the installation (about 10 dollars) and the fee for taking back my old refrigerator (about 24 dollars). That is it! What is my refrigerator refund? I have been waiting for 18 days and nothing! I have no choice but to enter with a dispute.

For almost 2 months now our fridge from JCPenney has not worked. We bought it less than 2 years ago and they keep telling us to wait and wait. They make up excuses for this or that. We’ve even said to return the fridge and we’ll pay the difference for another one. What did they say? Wait more days? Save your time and money, do not purchase appliances from them. We won’t ever again. Much luck.

Purchased Disney collection Cinderella ring (white gold). After a month saw irritation on my finger, took off to heal thinking it's water under ring, put it on, happened again, let it heal again, tried a 3rd time but left it in thinking maybe my finger just needs to get use to ring and it’s just skin irritation...nope, finger got blisters on it. Took pics when irritated and walked in to show them in person. Tried to return or get an exchange for yellow gold ring and they wouldn’t do ANYTHING for me 'cause it was past return date. Also they had to look up my receipt because lady who sold it to me didn’t give me my original receipt after getting it sized and lady no longer works there.

Bought ring with lifetime care plan in Nov 2016 for my engagement. Within a few months, noticed a crack in the diamond. It was covered in my plan to replace the diamond. Two months back, I gave my ring to polish and when I got it back, found the diamond broken. And this time, they arrogantly denied to replace the diamond even though they were responsible for this breakage. They said the diamond price is more than the ring cost so we cannot replace. Highly disappointed and worst shopping experience with any store. Never going to buy anything from there. I do not recommend anyone to buy from there. JCPenney is the worst store ever. They are like thieves!!!

I shopped at JCPenney yesterday in Keene, N.H. When I brought my items to check them out, I also gave the associate a JCP discount coupon that was mailed to me. I presented a gift card to pay for my transaction and was told that you cannot use coupons when you pay with a gift card. This was news to me since I’ve used coupons in the past and paid with gift cards. I’ve tried to contact the store numerous times today regarding their policy. When you select 0 for customer service, a recording tells you there is no one available and hangs up on you. I called the 800 number and there is no option for asking questions about their gift card policy. Absolutely ridiculous!

I placed my order online and was given the confirmation number. When my package arrived I was missing 2 of the 5 items. I called customer care and was told that 1 of the items are out of stock and the other will be delivered by December 4th. Today is December 4th and after calling customer care 3 times I find out that the item I was waiting for is out of stock and told I will not be getting that item. I told the person that she was the third person I spoke to today and was told by the other two that I would definitely receive my item. I asked to speak with a supervisor and was on hold for half an hour while a supervisor still could not be reached. I called corporate and told them of the issue but I got the feeling I was just bothering them and didn't get anywhere with them either. This company is a total joke!! Will never order from them again.

I took my daughter to get pictures taken for the first time. She is one. My appointment was scheduled for 1, I showed up 10 minutes early for them to tell me they were 45 minutes behind. After waiting OVER AN HOUR with a one year old who was over it, they called me back. The photographer's name was Beth and she was BEYOND rude. Words can't even explain. She rushed me, and the session, there are a TON of flaws in the pictures, and I am not happy with any of them. I got home and wanted to cry. So much money and time wasted. Terrible experience. I will never be back there or suggest them to anyone.

I am so pissed off with them that I take oath today that me and my family members will never going to buy anything from JCPenney. Their order tracking system has no clue what items have been shipped, delivered, which item is in stock etc. They take the orders and keep the money for few weeks and then cancel the order without even informing you. If you call them to complains, there are bunch for rude people who handles customer calls. When they cannot answer or explain the issues properly, they hung up the calls.

I ordered a ring online so I could get it well before Christmas, I got charged for the order and the status when I checked said shipped. A few days later I get an email stating my order was canceled while the money was still taken out of my account. I called customer care to ask why but the guy I spoke to literally said "I don't know" to every question I had. I asked him why it got canceled while I can still order it online. He then said "I don't know, just to order it again", but then I would be out double the money for a few days since the first transaction already went through without any information if it would be refunded. I decided to check if any store nearby had the item in stock, they all showed they had it but when I called none of the stores could find it.

Ordered 4 appliances on 11-8-2018 Fridge stove dishwasher and microwave. Delivery date for 11-28-2018 between 1130 and 330. Got a call at 319 to tell us their truck broke down. Have not received 1 call from JCPenney since then. I have begged and pleaded for my appliances to no Avail. If I cancel the order I have to pay a 15 % fee and wait 2 weeks for them to credit my money back that they already took out of my account. So here I am with no??? no appliances and waiting for them to call me with a reschedule date. Buyer Beware. Don't buy anything from them. I have called for the last 3 days for help. Once again, "Someone will call you back," been put on hold for over an hour, no one has helped me.

I paid for 2 day shipping, still have not received my order, estimated delivery date is now set for Monday December 3rd. When ordered I paid for Express shipping. I paid for my order to be delivered by November 29. Tried reaching the company with no answers or comment on how to fix this. DO NOT PAY for Express shipping. I'm now scheduled to get my order the same day that it would have been scheduled if I used the free shipping. If I would have known that my order was going to be late I would have ordered from a different company. Don't waste your time and money.

I placed an order with enough available credit. I got an email with order confirmation, then about 30 min later, another email stating they were sorry, order could not be processed. No other info as to why. I placed the order again, again same issue. I called Customer Service. They told me they could not see anything wrong, to contact the actual Bank that issues the JCP card. I did, they reviewed and said everything looked good, that it was an issue with JCP. So I call JCP CS back... CS placed the order for me. Same thing. I called them back. JCP CS said they did not know what was wrong. I told them someone needed to tell me what the issue was. I argued with them for quite a while, I finally asked to speak to a manager. I spoke to a manager and she tells me the same thing...that they dont know what the issue is and can't help me further.

My fiancé proposed to me on October 13th 2018. I loved the ring he purchased me. It’s beautiful. That week though my finger started turning black. This is suppose to be a 10k gold ring. At first I thought it was from working outside then weeks later realized no it’s not from that. It’s fake gold. Called. They said there is a warranty on it. I said, "Can that fix it being fake gold." No answer of course. It’s a shame cuz not only did he spend a nice amount on it it now has a sentimental value that they won’t be able to fix.

I am writing this as I am without a clothes dryer for the next two weeks. I brought brand new GE appliances from JCPenney a few months ago and paid them to deliver and install. The dryer leaked gas from the start. I reported it to the JCPenney installer who told me that that was normal for the dryer I bought and would eventually go away. I used it for a few months. Then called the gas company who came and told me it was a danger and a death trap and to contact the manufacturer. GE told me the part was not in stock and that I have to wait two weeks to get my dryer repaired. They also filed a incident report because of the gas leak. So they acknowledged wrongdoing but refused to prioritize the repair or a replacement.

My 90 year old mother with Alzheimer's got an email confirming her order of 1,500.00 from JCPenney from somewhere in Texas. We live in Illinois. Since I knew she had not ordered anything I tried to contact JCPenney and notified them of fraud. Customer service would not talk to me since she was at my sister's. I got notices from JCPenney that the order would be delivered via UPS to our home address. The package never came and I thought that JCPenney must of canceled the order and shipment because the shipment disappeared from their system. The next week I got a monthly bill from JCPenney for the order. I tried again to contact JCPenney since my mother was home. I called, had them and had her confirm that it was ok to talk to me.

The Winston-Salem manager whose name is Frank is choosing who he will and will not give the promo savings coupon for Thanksgiving. We walked in the door and he refused to give my dad one because he said, "Oh I've seen your face before. You've been here." We have literally just walked in. Nobody else in the store would do anything about it because they acted like he was the ultimate boss. With all of the hundreds of people going in and out the store you cannot say who you did or did not see because you could be wrong just like he was right now. We asked three different people after him and they all basically just said he is the boss.

Damaged package/product. Called to get this for Saturday for my son's birthday. They refused to do so and said I go to the next store and exchange this. That's (especially on Thanksgiving and Thanksgiving day) 3 hours for me. Treated me rude. Incompenent and the company deserves to fail which is no wonder.

I ordered a set of washer and dryer from this store and included in the order the installation kits because according to them they were going to install both appliances at delivery time. When the delivery got home the guy told me they were not going to install the dryer because it was gas. I asked the driver to wait until I contacted JCPenney to find out why they were not installing them. At, the end they didn't install the dryer after saying they would and worst of all the delivery people left the house dropping off the appliances without me saying I was going to accept the delivery. When I called JCPenney 20 mins later to explained what happened and that I wanted to return the merchandise and a full refund, they refused to even take the return if I didn't pay 15% restocking fee.

JCPenney App tells me I have rewards points, so I make my order on Nov 2nd hoping to have the stuff ready for Thanksgiving. I call twice. First time they said I need it a new method of payment which I gave to them, three weeks later no items, call again so they tell me to go to the store because they have no idea what happen to the order. I go to the store. They have no clue, they called and put us on hold for over 20 min. Wasted more than one hour and the only thing they said, "Sorry. We will refund the order, you need to pay full price." Zero empathy, zero customer satisfaction. I have spend thousands on this website but after that experience I will be taking my money somewhere else.

I place my online order on 11/06/18 and never received a email or text letting me know it was in. Called on it on the 12th. Was informed it was in. This went on for several more days telling me it was in. Went into the store on the 13th. Had half my order. After waiting 20 mins at the register while they searched on my lunch went in again on the 19th. Got one more item of my order. Was told to give name and number and they would search for my stuff and call me. Will never do site to store again. It was a nightmare and still haven't received my 3 remaining items.

Mistake number 1 - buying from JCPenney of a major appliance. We had bought a washer and dryer and a fridge. They first told us 5 days so we set it up for the following Saturday. We received the washer and dryer. However while taking out the old one they manage to cut and bend up one of the hoses on the washer. Then all of a sudden there was a leak.

Ordered a sofa online on Sept. 23, 2018. Never heard from JCP. We called 3 weeks later, was told sofa on way. Never heard or saw sofa. Called again, was told sofa was damaged. Waited, never heard from JCP. Third call, can’t find sofa. Meantime sofa was charged to JCP credit card. After 4 more calls and being jerked around (it is now 10/27) I canceled sofa order. Seemed too easy with “Rick”, so we waited and call again to confirm return. Nov, 5 - “Anna” now, we were told all is taken care of. Looked online, still have a charge on my bill for sofa Nov. 16. Got jerked around again, spoke to Cameron a “supervisor“. He promised me that this return WILL BE TAKEN CARE OF BY NEXT WEEK. Sorry if I’m a bit pessimistic about this being the final call. No thanks to (in order of my calls) Angie, AJ, Sandra, Keisha, Kelly, Stinner, Rick, Anna, Jennifer, Anthony, and of course Cameron. Wish me luck. NEVER AGAIN.

I placed an online order with JCPenney on 11/13/18. The shipping options were standard delivery for free between 11/19-21/18 or pick-up from the store (it's over an hour drive). So I opted for the free shipping option so I would get my items before my Thanksgiving trip and I wouldn't have to spend hours driving to pick up the order. JCPenney took so long to "prepare/package" my order (and the customer service rep blamed me and lied to me about shipping) that now the order won't be delivered until after I leave the country. They offered no sympathy or apologies, nor did they offer any other suggestions to try to fix the situation. HORRIBLE, HORRIBLE, HORRIBLE. I spent hundreds of dollars on an order and now I won't be able to use anything that I wanted to purchase. And to make it worse, I couldn't even cancel the order and I will have to return everything I bought and try to buy all new things before my trip.

I purchased my appliances online since they had a Black Friday sale going on. Before checking out and paying, it asked me for my zip code to let me know when they would be able to deliver my appliances. The earliest date was Nov 15th. To make a long story short, I received a phone call the day after I placed my order letting me know they would be delivering my items Nov 15th between the hours of 1 & 5. I said ok cool. Then 10 minutes later I get an automated call saying shipping has been delayed and I won't be getting my appliances until next week on Nov 20th!!!

I love these bras and have purchased at least 10 of them in the last year. The problem I have is I don't even get to the first wash and the underwire is poking out. painfully into my armpit or chest. They will not exchange and it infuriates me. So I had to start pulling the underwire out and just wearing as is. I literally just wasted more money by purchasing 3 more I'm going to pick up today. They probably won't last 3 months even rotating them. They need better reinforcement for the underwire.

Ordered an eyeshadow palette from Sephora through JCPenney’s online catalog and the item was delivered damaged. The time it took to find an email address to their customer service was well over 20 minutes. (I prefer email rather than calling on the phone since that usually takes more of my time). The fact that they don’t gave a published email address to customer service is bad this day and age but worse was they did not offer any incentive to make up for reviving a damaged item.

I received my credit card and made my 1st purchase on 9/9/18 online. I paid more than my minimum payment due on 9/28/18 when I received my 1st bill. I made another purchase in store and made my next payment on time which was 10/2/18. This is the normal due date. Here we are on 11/2/18... I decided to pay off my account according to the balance that is printed on my statement. A day later I find that they have charged me a late fee. I called to speak to customer service and a rude man with a heavy accent told me that the late fee was due to the early payment I sent back in September and he was so rude and disrespectful, even mocking me, so I asked to speak to a customer service manager.

One customer service rep told me that it was already at Ryder and it must have been miscoded. Give them a week to look for it. He requested a call on 10/17. I call back a week later another rep tells me it’s out of stock and won’t be in stock until 10/29.

I find out today that my stylist was fired for supposedly giving me a discount for coloring my hair, when I myself had to purchase my own color and shampoo because the salon does not stock well. They don't carry the color I use in my hair let alone they advertise these beautiful pastel pinks, rose golds, unicorn colors, yet don't carry a single tube in the store. I have my own beauty license to go purchase the color at Salon Centric. So you fire one of the best stylist in the salon because you she didn't charge someone for using a color you don't even carry.

Sunrise Mall, Citrus Heights - I placed an online order on 10/27/18. I received an email on 10/29 saying my items were on the way with a tracking number, however the next day I received an email saying one of my items was unavailable and I would be refunded, no big deal although I thought it was a little odd to receive this message after I had already been messaged that the items were on the way UPS? A large box is delivered on 10/31 from JCPenney’s. The box inside was labeled men’s work jacket/Realtree size medium (I had ordered a Levi’s medium weight Sherpa lined men’s jacket size M). I opened the box to find a burgundy pleather/stretchy material women’s size large jacket/shirt?

I was shopping for men's underwear and wound up spending about $100. I was shocked at the disarray of the shelves and that there were so many packages that were already open! When I finally found what I wanted in sealed packages I lined up as the 6th person in a check-out line with only one person handling sales. The entire experience was somewhat agonizing and I guess there really is a reason to go to Amazon. I used to love the JCPENNEY at Oakland Mall, MI, but not anymore.

They take 15% restocking and that’s cheating because simply their materials is worse than Walmart and they take 85$ to come pick up their stuff. Also no matter if you want to change your stuff to better ones or no you will pay. They just want money and the people are rude.

Online ordering. I placed an order less than 2 hours ago and because the item was not avail for store pickup I was forced to ship it to my home at a cost of 8.95. After receiving my confirmation I began shopping again on their website and found a pair of shoes I wanted to purchase however another charge of 8.95 shipping would apply. I called customer service to ask if they would either modify the original order to include the 2nd item or waive the shipping. They refused to do either. The customer service rep became argumentative on the call to the point I had to request a supervisor, meanwhile he continued to argue that no shipping would be waived and they would not modify. He told me that I could have it shipped to the store “for free”.

All of the clothes and shoes section for little kids and babies was so unorganized. I could not find anything I wanted because nothing was grouped correctly. The clothes were mixed between boys and girls and different styles. Toddler stuff was in the baby section and where it said newborn to 12 month was mostly toddler clothes.

I went to the Saginaw store after seeing an advertisement for saving 30-50% off on your purchase. When I arrived at the checkout I inquired about the ad I had seen and was told I needed to get a coupon to reveal my savings. The cashier stated a lady was handing the coupons out by the escalator so I went halfway across the store to get my coupon...no lady by the UP or DOWN escalator handing out coupons. I went back to the cashier and told her no one is there. She then told me to check in "fine jewelry" which is next to the escalators. Look for a lady with a red shirt and a bag. So I went halfway across the store again and still did not find the "coupon lady".

JCPenney's should really stick to selling clothes and towels, they are horrible at selling major appliances. I purchased my appliances in store in Clermont, FL on July 7, 2018, they were delivered on September 29, 2018 damaged. The damage was so bad that they did not take the refrigerator or range hood off of the truck. Today, October 18, 2018 my contractor is unpacking the dishwasher to install and the dishwasher is dented, front and sides. I call all the numbers available only to be told that I needed to call within 48 hours of receiving the merchandise. This was never explained to me or I would have had them unpack everything. They want to send a tech to my house, the dishwasher is not broken it is dented.

I ordered an appliance online. Had to enter my zip code to confirm the earliest they could deliver, was given a Wednesday. On Tuesday when hadn't been contacted for delivery set up I called, told delivery changed to Thursday. Called on Wednesday when no one contacted me again for set up. JCP tells me now it's Friday while appliance hotline still says Thursday. After over thirty minutes with three different people I am finally told they only deliver to my area on Friday or Saturday. Funny that didn't come up when they insisted on my zip code to place the order! And what good is a delivery hotline if the information is wrong? Holding my breath it arrives Saturday in good condition. If JCP wants to compete with others, like Home Depot, for appliance sales they have a lot to learn!!!

I do not normally shop at JCPenney. It's been years (almost near a decade) but I did recently shop here because they advertised every $30 you spend you earn $10 back in rewards. The maximum you can earn was $30 back in cash for rewards. That wasn't the problem. The problem is I spend over $150 so I should have got $30 in rewards. It was a problem getting that. I had to talk to several different people because they did not want to give me that. They gave it to me a week later but when I tried using the rewards it's not like cash. It's a rip off and very misleading.

Ordered a dress and blouse from them, order went through... About 5 days later, I get an email that the blouse is no longer available... Ok, things happen. I finally get the call the dress is in which I go to pick up. I also bought a few things. While checking out, #**, ask for my phone number, which I give her... She does something and ask for number again, again I tell her...

It was streamline easy to order online and then wait for it to be delivered home. The only thing that I feel is disappointing about JCPenney is the customer service. It doesn't seem like there's a sense of urgency sometimes. One time, I stood in line for a Retail Sales Lead to help a lady find a security tag while she folds the 50 clothes the lady bought without making sure I was being helped. It took 15 minutes of my precious time. I had to raise my voice to get her attention.

I ordered two down pillow for about $88.00. They were being shipped to my closest JCPenney, an hour drive from my home. Received the email that they were ready for pickup. Drove the long drive to find that only one pillow was there. Was given one pillow and was told I would get a message when second pillow arrived. No message and then I get a "returned item" refund in the form of a gift card in the mail. I paid through PayPal and I want a refund, not a gift card! Called them on the phone, man says he cannot refund my money and I have to open a PayPal case. PayPal finds in my favor but I have to ship back the first pillow and it cost me over $12.00.

Having a house built, purchased my appliances while they were on sale. My house wasn't ready for the appliances to be delivered so I changed the delivery date, delivery company will only hold for 30 days. I am still not ready for appliances so I tried to change address of delivery to my contractor's shop so that he could put them in my home when he is ready. This is an impossible task! So do not order any appliances until you are ready for them or try to change the address. It will not happen. I have to cancel my order and probably lose my sale prices unless I can get a store manager to honor them. Very, very disappointed, angry and frustrated in JCPenney! I understand they are trying to protect me as a consumer, but I am also a loyal customer. You would think that they would also take that into consideration!

This has been by far the worst customer experience I have ever had. From getting told someone would call me back in a couple days about my order, to being told they did not know where my furniture was, then it being damaged because they work with a terrible delivery company called Guardian Logistics, who delivered it three weeks late damaged, after they did not even know they had it in their receiving, and then being told I’d receive my refund and waiting a week just to be told there’s nothing in my notes about getting anything or even the conversation that happened. I spoke to 7 people at JCPenney, 5 of them sounded helpful on the phone all to realize that nothing was actually getting done.

"I" made a mistake & accidentally overpaid JCP $4903.00. After initial call informing them of my mistake, we agreed to make the correct payment over the phone of $49.03 so the mistake would be rejected and to wait 5 days. NO - it was not rejected but kept. Then they said it would be 5-15 days until I would receive a check for my refund. I called 8 days later and they said they have no request for a check request and that I have to wait another 5-15 days.

Wish I could give zero star. I ordered sweater from Jcp.com and website accepted order and after 3 days they canceled my order. Can you believe it?. Website had wrong stock and took order and then took them 3 days to figure out to cancel my order. Called customer service to cancel my order which has another sweater also in order and customer service could not cancel my order. Asked to contact store. And today after 7 days my order is showing in transit to store. Everywhere there is a mess! No wonder customers are turning away from JCP and using other alternatives.

Supposed to have a Frigidaire refrigerator delivered, but when it got there it had big gash where something had fallen on it? The insulation stuff was sticking out so it was declined. Then had to live out of a cooler for a week with guests in town because JC Penney is a "good" company and we got rid of the other refrigerator. They then delivered another a week later. It had dents in it close to where the water line goes into it but we really needed a refrigerator so we had them leave it to put stuff in.

After washing my 4 Stafford Heavyweight T-shirts, 3 out of the 4 have small holes in them. These are brand new. Bar Code # is 5044070010711. Another # on tag is 504 4070 0117. Tried to call, but put on hold forever. JCPenney customer service is non-existent. They are ignoring the customer.

JCPenney used to be a place you could go to get reasonable quality at reasonable prices. I stopped buying clothing from them when that quality tanked. However, the household goods still seem to be alright. Two days ago I ordered a sheet set for an elderly relative in an assisted-living facility. I tried to order it online and have it sent directly so I wouldn't have to pay for shipping twice, once to me then back to the family. What a ridiculous mess! The website won't allow two different address, one for billing and one for delivery so, rather than take a risk, I called in the order. After being on the phone for literally half the day, working with FIVE reps who weren't even able to cancel the order, the billing and shipping information was finally unscrambled and the order placed, only to discover that the name attached to my credit card was wrong. The only reason Citibank let it go through was because I quickly called them to explain.

Placed an online order for over $400 and attempted to cancel order the same day, but I was told NO. JCPenney uses third party vendors (just like Amazon - so why on God's green Earth would I shop Penney's with such terrible customer service), so you may not CANCEL the order, once it's been submitted to vendor. My only option is to wait until it arrives in the local store (placed order on Friday night, and it took almost 4 days to ship it out), then go into store and request a refund. Crossing my fingers that they LET ME REFUND. I am scared to find out. I will update, once I have received and attempted to return my items.

I took my smartwatch in because I bought the care plan and it was broken. So they said they'd send it in and it would be ready in 2 to 3 weeks and they'd call me when it came in. A month later and I hadn't heard anything so I called and they didn't have any answers for me so I showed up in person. They said the watch had to be sent to the manufacturer and they didn't bother to tell me this but it could be more like 4 weeks after that before it would be ready.

They kept cancelling my orders for no reasons. I had to call their Customer Care many times, and everytime they said the orders went through (after all those verifications!). I then got confirmation emails, but only to receive cancellation notices (again) shortly after. This happens again and again. It’s such a waste of time to shop at JCPenny!

Recently purchased mattress & Box Springs. The Box Springs are not box springs at all; rather, it is 2 boards boxed with some wire framework. There are no Springs. Coiled springs are supposed to have flexibility and spring to support mattress & body weight on mattress. When you put pressure on the "box springs", there is no give nor spring. I tried to RETURN this garbage product and it will cost MORE for me to RETURN the "box spring" than the cost of the purchase!!! I received a phone survey about the delivery. Not one question regarded the product. It only dealt with customer service of the delivery people, and I didn't have any problems with them, they did their job.

I order pants on 8/30/18. I get an email today that shows the order was cancelled, yet the order status shows as shipped. Unacceptable to show as shipped and then 3 weeks later advise me otherwise. Macy’s, here I come! I will never give another dime to this place.

Order No: ** Signature Design by Ashley® Levelland Reclining Sofa. I ordered a reclining sofa and received one that does not recline. Ever since I have been chasing them to get me the right one. Each time I got pathetic customer service, poor response and misinformation. I am stuck with the wrong one for several weeks and I have no idea if this issue will ever get resolved. Never again will I have anything to do with JCPenney or Ashley Furniture.

We purchased this sofa about 6 weeks ago. We were told that they would have delivery to us in 3 weeks. When we didn't hear anything from JCPenney, we decided to give them a call and find out the situation. Upon calling THEM, we were told that our ONE sofa was out of stock. 2 - 3 more weeks out for delivery time. It's now ABOUT THAT TIME, and we started getting phone calls from some delivery place in Chicago (Veteran's Distribution of Chicago). Apparently, they deliver for JCPenney. They left us a voicemail with a job order number. So we called them back and left a voicemail with them to call our cell phone.

I placed an order online. To save the high cost to deliver to my house, I opted for in-store pickup. When the item arrived at the store, I drove down to the mall, found parking, and searched for the online pickup area hidden in the back corner of the store. There was a long pickup line and it took at least fifteen minutes to pick up my order. Once I got home, I opened the bag and found that they had sent me an XXL size of shirt instead of the large that I wear.

We have bought different items, online and in-store. In my opinion, it is always recommended to look up the price online and then go to the store to see if you can get a better deal since their coupons differ between store and online. We have been always better off going to the store and saved $$$ every time. The store in my area has more senior staff members that don’t sell up, they tell you how it is and what they think. I really appreciate that and delivery was always easy to schedule.

Ordered furniture online. It was delivered broken. Even though not all of it was broken, I was told I had to return it all; however, they never actually scheduled pick up of the furniture so I still don't have a refund and have broken furniture.

Worst experience I have ever had ordering ANYTHING from ANYWHERE! I ordered 2 blinds in April, the order was canceled by JCP for no reason. They apologized after I contacted them 3 weeks later and was told to re-order. I re-ordered and received my order, but I forgot to select the size and ended up with 23" blinds. Okay, somewhat my fault, they should have been able to resubmit the order they canceled. Returned and paid return charges. I re-ordered and the 2nd box was delivered open and empty. I received a credit after a ridiculous process. I was told I needed to re-order. I re-ordered in August and inquired after a few weeks about the whereabouts of my order, I was told it was canceled. Again, an issue on their end. I have been told to re-order???

Came in 09/13/2018 looking for some specific clothing items for work. I couldn't find what I was looking for. A cashier named ** saw I looked lost asked me what I was looking for. I told her what I needed. She wasn't sure where to go. She walked up to ** and asked where we could find the dressy button shirts. ** gave me direction where to go. Although, I didn't find exactly what I was looking for ** went out of her way to help me. I was given excellent customer service from the 6000 Town East Mall Mesquite, TX 75150 location. I've shopped here for years and have never been offered help. Was definitely nice to get help from a genuine helpful person.

Purchased a set of Cooks heavy cookware years ago because it had a lifetime warranty. After using it for years the non-stick lining was beginning to break down. Contacted JCPenney about replacement and they first offered a cheap set of cookware for $39.00 and then said they couldn't replace set without receipt. Who keeps a receipt for 10 years? IRS doesn't even require that. Good set of cookware. Very poor at honoring their warranty. Never again.

I ordered some JCPenney "extreme value" items online for a good price, used a 40% off code I was emailed by them, and paid the $8.95 shipping fee. The items were all canceled the day before they were supposed to ship stating, "We're very sorry, but the following merchandise is no longer available." And yet the merchandise is still listed as FOR SALE on their site, now at a higher price of course. I don't understand how underhanded stuff like this is going to help them stay in business. I am not going to even call and protest, not worth my time as I know they won't let me re-order at the lower price. Ugh, how low this once reputable company has gone.

I ordered Nike slide sandals for my kids on 8/19. For 2 weeks I didn't receive any email that notify my order has arrived to pick up at their local store. So I called customer service and they said it's already arrived at the store. Next day I went to the store and found out it never came. They had product shortage and canceled the order. HOWEVER they never sent an email to explain nor refund my money. The customer service person had to go to the office to make a refund. She was very sorry that I had to come to pick up nothing.

Sooo I order Nike leggings on August 27. They said that it would be ship 3-5 business days. Currently it September 7. They said that estimate delivery would be September 1. I don’t recall receiving a email from them saying that my item has been ship but apparently on their website it has been ship. So it been well over 3-5 business days and their estimated delivery. I call customer service but it said it can't track my order and I’m getting tired of waiting. It don’t know when it will come. JCPenney is not worth it. I don't recommend them.

JCPenney provided me with one of if not the worst customer service experience. Spent three hours ordering groomsmen suits in the store, chose to have them shipped to our house, one of which still managed to be shipped to the store (which I should note is an hour commute for me). Turns out instead of receiving the pants to the suit I received a $4 clearance child shirt. Must I add the invoice was ordered correctly with the right information. Now let’s keep in mind it was clearly a wrongdoing on the warehouse end, misreading and sending a completely wrong item that in comparison to the 8 others suits shipped together was clearly not correct. When I called customer service, they informed me that they would in fact be charging my groomsman’s card again to send out the actual pants.

I was given a credit card 6 months ago with a 500 dollar limit and this month in Sept they reduced my limit to 250 dollars. I have been paying my bill on time and I have even paid above the minimum amount. There should be a law against this. I am very unhappy with JCP and would not recommend anyone to shop there for nothing.

Ordered online. 31 cents short of $10 bucks... Customer service couldn't add or let me add to order to get it (although I qualified for the 30% off over 100 dollar order? And qualified for free shipping?). Customer service said they can't fix. Computer looks different than phone when ordering... Didn't let me change from my debit card to JCPenney card... Customer service couldn't fix. I asked to cancel the order... Customer service couldn't do it. I placed my order online then called 50 min (I had an appointment right after I placed the order). They said I would have had to have called within 10 min. Now I CANNOT cancel my order. They couldn't do ANYTHING to help me. They blame it on their system... Crappy system. Lost me as a customer today and having bank stop the payment. Thought they'd get it right after so many mistakes lately!

I placed an order on July 27, 2018 for a furniture. An email was sent to me on August 4th saying the order was shipped and my credit card was charged. However, on my account, the shipment date is August 10th. However, after several weeks, no other communication from JCPENNEY, not update on the order, no tracking number. I had to call so many times and each time, I was kept waiting for really long time before someone told me the only thing to do is wait. Some updates from the customer service include the actual shipment was made on August 13th, not the 10th or 4th. They also gave me a number of the shipping company but that company told me that they have no record of this shipment whatsoever.

Let me start by saying that my initial in store experience was very pleasant. Michelle eagerly assisted me and showed me the room darkening cellular blinds I was seeking. I needed custom sizes, and she was helpful with the quote and providing the information for the initial measurements. Within days, a very polite gentleman was at my house measuring two windows, and a couple days later the blinds were on order. Even better, they arrived in about a week. Now to the terrible experience portion. It has been over two weeks since the blinds arrived, it is August with temperatures in the 90's, and after six telephone calls, I still cannot get anyone to call me about scheduling the installation.

I purchased jeans online for my boys. We live in Guam and there are very few stores available to buy clothes. My one son is 6'5" and needs a 36" inseam. Arizona makes the perfect jean for him. I went to JCPenney online and ordered a pair of jeans matching the description of the jeans that he currently owns and wears almost daily. When the jeans arrived, they were not the same. They were baggy and too large.

I placed an order at JCPenney.com on July 27th. On August 4th, I received an email from them saying that the item has been shipped and my credit card was charged on that day. However, from my online account with JCPenney, it says the items was not shipped until August 10th and that is confirmed when I called their customer service. Also, there is absolutely no update since the item has been shipped. The customer service keep saying that I should wait and cannot even provide a tracking number for the shipping. Strongly suggest that stay away from JCPenney. It is not worth the wait.

I bought 3 sets of bath mats last 2 weeks. Quality excellent. Color is as shown. There’s only one BIG PROBLEM. They are slippy. I told JCPenney and they canceled review!!! Bottom line $$ means more I guess.

In early August my husband and I decided to buy our very first washer and dryer. After lots of research, I picked a brand of washer that wasn't necessarily the one I wanted, as that was about $600 more for the set than the one we picked. We chose JCPenney.com because they had what looked like a great deal. So we placed the order, and were told 11 days was the earliest we could get it delivered. The day before delivery comes, and we get our confirmation call FOR JUST THE WASHER. So I called them, and they said they didn't sell appliances as sets. And that we had to pay full price for the dryer, and wait an additional 11 days for it to be delivered. I told them to kiss it. That I wouldn't pay any fees, and they needed to cancel the order NOW.

I had $20 in bucks, and since there are no JCPenney's near me, I went to JCPenney.com. Big MISTAKE! My order did not come so I tracked it and it said it was not deliverable. I called the 1800 #. Another mistake. I got the rudest lady possible!!! She wanted my order number, I repeated 5 times, finally she told me to hang up and call back. I called back, and got the nicest lady named Anya, who said she would reorder. I told her I used a prepaid card. She said to get another one and call her back. So I went to the bank and got another prepaid card. I called back and the lady who answered said she could not transfer the call, but she would help me. I said that Anya was going to reorder and that I would still get to use my bucks, she said no. So I ended the call.

I placed a couple of orders on 6/10 and 6/11, 2018. Part of the orders were canceled. I was told that a check would be mailed to me. But I called many times, nothing happened but to be put on hold. -5*.

I bought several items online recently. Six of them were watches and two of the watches arrived broken so I returned them. I received a request from JCP to post a review and I submitted a honest review and they said my review did not meet their standards so they would not post it. I mentioned in my review that the watches were broken and in my opinion the price was too high for the quality of the watch. I did not use vulgar language and I was very professional. So that is not why they did not post the review. They only post the "nice" reviews. Please be aware that any reviews you see have been cherry picked to reflect nicely upon JCP. No wonder they are going out of business.

JCPENNEY.com feedback cannot be trusted. While leaving five stars and saying a suit was very nice, I also let it be known that it was late getting to us and that it is important to have accurate delivery dates showing the latest date for arrival. For that latter part, my comment was not allowed to be posted.

DO NOT ORDER CUT TO WIDTH BLINDS FROM JCPENNEY! I ordered cut to width blinds. Asked for 57 1/2" width. They shipped 57" blinds. I could not figure out why they kept falling out of the brackets I installed. I called JCPenney to tell them their supplier had shipped the wrong size. They told me they could not reorder it, because it was now "out of stock". I went online and found the exact blind, but now at a higher price. (I thought that was dirty that they would not re-order the blind at the same price for me.) I went ahead and ordered it at the higher price, because I really needed that blind.

Hello, I purchased some sandals for my kids and I was told they would of gotten here. Unfortunately after ordering them on July 31st I have been told by several phone reps that it still has not shipped. I called today and one lady I spoke with would not get me a manager and was rude to me on the phone. She even insisted for me to cancel my order and re-order the shoes. My kids have pre-school next week? I asked several times for a manager and called another male representative who would not give me one to talk to. This is a billion dollar co. and there is no manager on duty? I am still waiting for a manager to call me or someone to email me. They took my money but still no items sent out... Bad business and bad customer service. Will not buy items for this company again!

My husband and I wanted to replace our old mattress so we did the research online and found a mattress at JC Penney’s that we were interested in, so we wrote down the item number of the mattress we were interested in and went to the JC Penney’s store at the Victorville Mall to see if the mattress was in stock and to try it out. The mattress was in stock and the floor model had one side firm and the other side plush so customers could decide which type they wanted. We had selected the plush online and even wrote the order number for the plush. We decided that we wanted the mattress in the plush and provided the sales associate with the information from online to order the plush mattress. The sales associate ordered the mattress in firm and gave us back the online paperwork with the plush information on it.

DATE Called: 4 JUNE 2018. Calling to find out where my leaf is, they have to replace it again since it was damaged again when they put together the second table. The item(s) from your order: ** placed on May 02, 2018 has been shipped. Updated tracking information will be available within 24 hours on the carrier's website. Signature Design by Ashley® Larchmont Dining Table with Leaf. Product: LARCHMONT DINING TABLE WITH LEAF. Color: Dark Brown. Qty:1. Date Shipped: 05/23/2018.

The apparels are reasonably priced and they don't go cheap on materials, often look better than what is paid for. I can get a good flannel shirt from clearance for $5 and a dress shirt for $10, which still has better quality than some from competitors selling for twice the price. I have bought casual wear, watches, pants, dress shoes, and so on from there and I don't think I was disappointed once.

I inadvertently order the wrong product, when I contacted customer service I was told I did cancel in time and the order could not be cancel even though it had only been a short amount of time. The excuse the supervisor gave was they are required by law to allow cancellations for 30 minutes only and I would have to wait for the item to be delivered then return the items to a local JCPenney store. In researching that statement I found no law in California that allows that and in fact according to BBB it's 3 days. I believe everyone should be aware that shopping online with JC Penney is not a good idea.

Salesperson failed to disclose that return policy isn't the same as other departments when buying appliances. Stuck with $1000 oven that don't fit and has never been used and is still box. Filled a credit card application out to purchase and bought a warranty... Tried calling corp, local store I bought it from, company that made it, tried selling it on several sites online now 1/2 year later realizing no ones going to buy it even so I am stuck taking a loss. Salesperson didn't know when sale would end and we thought we would have time to return it if it didn't fit... I don't even know if it works since it's never been out of the box.

I bought clothes in the store and online -- not too many options for shopping where I live. JCP has not refunded the full money I paid for items that were returned. I have been working on this for 3 months. Friday I got a call from the store manager who was trying to figure it all out -- Called yesterday and today with no answer, called operator and learned manager was on vacation -- I'm all for vacations, but he could have told me he was unavailable this week. Also, I am simply asking for their record of the items I kept -- they sent me about 100 pages of all my transactions. Customer service needs a lot of training, as does management obviously. Instead of the list I requested they sent a list of all items purchased, with returns -- I can't understand the paperwork they sent me. No more purchases from JCPenney no matter how nice the clothes are.

Our local JCPenney is the ONLY department store in town. I would think that JCP would capitalize on this opportunity to meet the needs of the community. I continue to try and utilize our local store as much as possible but continue to be disappointed in the lack of organization and neatness. My husband went in to the store yesterday to find a pair of pants. He quit looking because things in the Men's department lacked total organization. Shirts were wrinkled, and unorganized, pants were not folded or in arranged in any appropriate sizing. It was so overcrowded it is almost understandable that it was in such disarray... but definitely not acceptable.

So I get a gift card for Sephora, go to Sephora at my local mall, all to be told that I have to use the gift card at a JCPenney Sephora because that's where the gift card was purchased. So I guess JC Penney is getting a kickback for the Sephora products they sell. Okay. Great. After I finished being pissed off about that I then went to JCPenney's website. Ordered the exact same product that I wanted. It told me that I was eligible for free shipping due to the amount I spent. It told me my total, I entered my gift card information. Had an additional $5 and some change to pay out of pocket. Entered my debit card number. Submitted it and then it pops up and tells me that I need to pay $8.95 of shipping although it has a blue Banner running across that says I qualify for free shipping.

So I called the Hair Salon in Northridge, Ca, and asked for a haircut: 22$. I mentioned is for my daughter and she desires a bob: ”oh no, bob cut requires a blow dry.“ “Why? Is hot, 107 degrees... We hot want a summer cut“. “No you cannot have it without a blow dry“! How is this any mode of conducting business? Is only what they want not what they advertise. The salon supervisor was rude, muddy and with an attitude. She's supposed to represent the face of their business and with this attitude...

We bought it (microwave) from JCPenney and bought with it a full warranty that guarantees its replacement! In less than a year it went by all wrong, way too noisy, operates on its own, and peeps on its own. They refused to replace it, even though they replaced the whole door, the whole motor, and processor. It took over two months, and three work visits in our house, and still not done. Total waste of our time! I will never buy from JCPenney anything!

I'm giving up on ordering from JCPenney.com. I've ordered a three piece bedroom set only to be abandoned at the doorstep and deliver drivers run away twice. According to their gold credit card member rules it should have been delivered to room of choice, assembled, cleaned up and extra packaging taken away. They did none of that. Just made me sign the delivery paper and run. A few months later I ordered a few more things and each package got misdelivered even though the address on the package is clear and concise. I've declared them each missing and non existent. I'm giving up on JCPenney and after this last package gets sorted out closing down my credit card with them. Goodbye forever JCPenney. Your customer service has really gone downhill.

I went to JCPenney on 7/15/2018. Had a top to return with no receipt. The sale price of the top was $12.99. I always use my JCPenney charge card but they could not find the item. I advised the lady just give me a store credit since I always shop at Penney’s. She advised me the new policy was if you return without a receipt they take an addl 40% off and it would get a store credit for $5.23! That is insane - worse return policy I ever heard - Done with Penney’s.

We purchased a 4 piece bundle kitchen set. Everything but the Dishwasher was installed. Two times their installer came out and said they couldn't install it because they do not have LG parts and recommended getting a GE dishwasher because they have the parts. Customer service first gave us a bogus case number. Then told us they would call us in 48 hrs, which they didn't. Then they said we went beyond the 48 hrs limit when we called. They said they would not return the item (their brand new unboxed Dishwasher) then they said for us to get a plumber to install it. This has been going on for a month. I will not recommend JCPenney to anyone. No wonder they're going out of business. Their customer service Sucks. NEVER AGAIN will I buy an expensive item from them.

Purchased a cooktop and range hood with free installation. Units were just delivered today only to be told by a third party delivery team these items don't get installed. Called JCPenney's sales that confirmed they do not do installs on cooktops. Sales said take it up with the local store for any kind or comp or rectification. JCPenney is not ready to sell appliances.

Please don't buy appliances from JCPenney! We ordered a fridge, it was delayed, so we bought a mini fridge to keep our food cold. When fridge got here, it had a dent, took forever on the phone for the process. And then the ice water machine didn't work, the fridge is so loud it's struggle to stay alive. Again took forever to tell JCPenney that. They wouldn't do anything. They said we could talk after compensation AFTER we pay and delivered. And again took hours to talk to them. Worst customer service. They lied all the time to get the item to your house, then ignore you.

Bought a refrigerator. Was not able to put it in place as I was doing a kitchen remodel. This unit was a countertop depth refrigerator and unfortunately I have a wall to the left side of the refrigerator. Well it will not work. Went to the store to do an exchange and was told no. Only have 48 hours from the time of delivery to do an exchange. Was never told this. I have had the refrigerator in place for 3 days. Would not let me do an exchange. Now I am stuck with this unit that cost me 3000.00 and does not work in my opening. Went to the store. Talked to customer service. Was told if I pay a 15 percent restock fee they would let me exchange. Said, "That's great. Let's do it." As we were getting ready to write the new order was told they changed their minds that I had to keep the one I have. What kind of ** is that. Do not buy your appliances there. Customers don't matter to them. Will never do business with them again.