JCPenney Reviews

I placed an order and the order never came. They asked me to get a police report and after contacting my local department they would not issue a report because I had no proof of criminal activity. I reached out to inform JCP about this issue and they still would not return my funds. They are thieves and have terrible service. Please spare yourself and don’t use this company. They will take your money and don’t guarantee your delivery or refund. They never even offered me store credit. Thief is the only word I can use to explain this business.

Ordered (2) sheets sets.. (1) arrived stained/dirty/used. I offered to send a photo of damage for a replacement.. CS refused to replace, did not want the photos, and refused to schedule a pickup for the return when I advised I have no transportation to get to the nearest store.

I made a purchase to be send before Christmas. The shipping address was wrong. They shipped within 24 hrs of me placing the order. They told me the store has no way of changing the shipping address once shipped to call UPS to make the change. I spoke the 5 reps after waiting on hold 40+ minutes... only for UPS to tell me I cannot make the change, the store has to make the change to the shipping address... so basically the order should be sent to who knows where because JCPenney nor UPS can make a change to shipping address once the order is shipped. Yes this store has good deals but the worst customer service and shipping policy. Oh the 4th rep I spoke with said he was going to help to change the shipping address... put me on hold. Connected me to UPS then disappeared off the call.

Went into the Eastwood Mall location on Saturday 12/11/21. The cashier couldn’t even say hello. Did not speak to us at all except to tell me my total. I said thank you when getting my bad and nothing. Sorry but it does not take much be a decent person.

Placed an order online. It stated if ordered in the next 2 hours, ordered would be delivered Friday (2 days). Then they cut my order into 3 orders. One pair of jeans was expected to be picked up in Tempe AZ, 2 1/2 hours away. It took over 2 hours on the phone to get that part of the order cancelled. 3 shirts were delivered within a reasonable time, but the other pair of jeans, 2 pjs sets, and another shirt never arrived. 19 days later and several more calls to JC customer service, the shipper, JC customer service again and chats online, a credit was issued. Now after almost 3 weeks I have to run around and try to replace my grandson's xmas presents. To add insult to injury, we celebrate xmas early with out of town family and don't have a lot of shops close by so I have to scramble to find replacements items. Not happy at all!!

I made an order and 3 of the 4 items were incorrect, and the order number was incorrect. I called to see if I could get it taken care of was told by the first supervisor my package wasn't delivered and I needed to wait a few days. I had the package in my hand, and she insisted I got someone else package. I had the packing slip, and the tracking number on the box and she told me I was wrong. I asked to speak to another supervisor and was told I had to return the wrong items to the store and get a refund and if the items I ordered weren't on sale still or were not in stock, I was out of luck. I explained I live with my disabled mom and was told I could pay $8.00 for a return label that I could have credited back... WHAT? It was their error. I have never been treated so poorly by a company and will not be shopping at Jc Penney anymore. :(

They use laser ship for delivery for online orders they have a 1 star on google didn’t think that was possible. Long story short they never delivered my package. When I called they told me to wait a few days which I did then called. They said I had to call the police and email them the report and they would call me in 5 business days. And after all that they said if it was longer than 14 days since the order date that they might not be able to do anything. WTF. First off if I called the police. I would call it on them for taking my money and not giving me what I paid for. Never seen a company want you to do their job when they don’t get you what you paid for. SMH. Go elsewhere. I have more important things to do the waste any more time on 65$ jeans. I just called my bank and said I didn’t make the purchase and they canceled the transaction 'cause It was pending. So boom problem solved.

Hi, I have purchased Samsonite laptop bag (1st Order#: **) online and after 1-2 days it says item is no longer available and it's auto cancelled. I called customer care and I was told to order again with full payment as the product is available (strange product was cancelled stating no stock but online store immediately shows it's available to order). I again placed order (2nd Order#**), after 2 days again product is auto cancelled, stating product is not available. 'What The Hell' is wrong with JCPenney. This is the worst experience with them. If the product is not available why the heck agent says to order again and why the heck online ordering allowing me to order, very much disappointed :( :( :( .

God awful customer service from the call center. I placed an order on 11/24/2021 and made sure my billing and shipping info was correct, in fact my account settings even list my current address. I however also had an old address from over 10 years ago on my account. That is where the order was sent to. Granted it was sent in 2 days, which was great. But there was no attempt from the customer service rep to assist me, she cold/blind transferred me to Rosalyn, a senior member rep, who disconnected the call when I replied "yes" when she asked if there was anything else that she can help me with. This was after a 50 minute call, half of which I was on hold without the rep checking back in on me. They would not offer to reship my order to my current address, and wanted me to track it down with ups as it was already delivered.

I have been a customer of JC Penney for many years and was happy with them until I tried to order furniture. I have tried 3 times ordering a sofa and I'm given delivery dates then I get constant delays. As of today the 3rd sofa is again delayed. I am so frustrated with them doing this.. I also ordered a office desk and it came to me incomplete and damaged.

I have shopped with JCP for years and never had an issue like this week. On this particular order Lasership was the shipping carrier. I knew it would take longer for delivery because they are horrible. I received JCP shipping confirmation and continued to check order tracking for days. It said waiting on package to arrive at facility. Then yesterday after long 2 hours Lasership says Exception Package damaged and I have to contact the seller. So I called JCP and was told that Lasership had to return package to their warehouse for refund.

The shipping company that this store (later) uses is horrible. They state my purchase was delivered when it was not. I am home all day everyday so there is no chance of It being stolen etc. JCPenney would not assist me. Lazer says “nothing we can do, it was delivered“. There are hundreds of other complaints from customers claiming the same problem. Can not get reimbursed for a purchase that never came.

My dad and mom and I went to JCPenney's in December and my dad bought my mom a ring for Christmas and paid for the protection plan. The lady at the desk I said, "Come back after the first of the year to have it sized" so we took it home, put it in a vault and then my dad died in May so me and my mom took the ring back up to JCPenney's to be sized and gave it to a lady at the desk and ask, "Is there anything else we need?" She said no so we went on shopping. We waited and waited and I told my mom, "You need to call JCPenney's in check on your ring to see if it is in." They said, "There's a problem. You need to come in" so we did.

Ordered a sheet set in 2 parts, JCP shipping the basic sheet set, and cancelled the matching king size pillowcases. JCP refuses to waive an $8 shipping fee for the no-longer useful sheet set that will come without the matching pillowcases. As a result I will be refusing a $200 order that included a half dozen items. There is no way I will waste 90 minutes driving to the local store to return just a sheet set, the gasoline will cost more than the shipping. Since JCP won't correct its own screwup, I will make the correction by never shopping JCP for anything again. Worst customer service ever. James Cash Penney must be rolling over in his grave at what became of his once great store.

I placed an order on June 27, 2021 with an expected delivery date of July 28, 2021. I called on July 26, since I did not receive a call in regards to delivery time. I was told by the representative that my item would not be shipped until September with no exact delivery date or time frame. Basically, if I did not call I would not have received an update about my order. I have received conflicting delivery dates. It is 3 months later and I have not received my order. Very dissatisfied with the lack of communication and update on my order.

JCPenney's customer service is awful. Their products are great, but so are other stores. I purchased a sports team item online and was unable to type in the coupon to get a discount, so I emailed customer service. Whoever answered my email was very unhelpful, robotic, and almost condescending. This is not the first time that I've had issues with their customer service and I've honestly had it with the company. I don't have to shop here and I won't from now on. I give them a zero for customer service. It might as well have been an automated machine on the other end. That employee should not be working in a customer service position. Very disappointed. I didn't get the discount from my coupon and I really don't care because I was on the fence already and that employee's response just confirmed to me that JCPenney has lost its magic.

Let me say first of all I have been shopping at JC Penneys for years and most of of the time I am pleased with my purchases. Most of my online and in person shopping is at JC Penneys. I just receive my order of these sheet, I opened them and the smell was overwhelming. They smell like someone has gotten sick and thrown up on them. I have them in the wash and hoping this smell will wash out. Also I'm hoping they will be as comfortable as they are supposed to be.

I need to cancel my order because it hasn't been processed and I need it by a certain date. I tried to cancel but the representatives told me I have to cancel within 30 minutes after purchasing my order. I was unaware of this policy and they won't cancel my order.

Ordered my kids some back to school outfits on a Sunday. Received an email Tuesday stating half my order couldn't be fulfilled due to it not being available (even though the website stated they were in stock). I called the 1800 number in attempt to cancel the entire order after spending well over $100. I figured since they couldn't fulfill the entire order I'd just get a refund and go to a local store to find it. WRONG.

Ordered curtain panels on June 11; Received an email on June 15 indicating shipped but as of June 29 the tracking number indicates the package has not arrived at the UPS station. Called to cancel the order and was told I had to wait 12 business days. Called back on the 12th business day and was told I had to wait until the end of the business day to cancel (meaning I would have to spend my time making a THIRD call). The Customer Service agent kept interrupting me and finally hung up on me. I called JC Penney Headquarters and received assistance there. But I will never do business with JC Penney again. No local service whatsoever. No wonder these department stores have driven themselves out of business.

Ordered a mattress in store on 5/16 and was told it would be delivered 6/9. Got an email on 5/27 that it had shipped and I would be contacted to schedule a delivery time within 7 days. After the 7 days had passed I still hadn’t been contacted so I called them and was told it was lost and they’d have to do a “doc search” and would let me know something within 3-4 business days. Finally after 2 weeks of not hearing anything, I called them again and the customer service rep was just saying whatever he could to try to get me to hang up and it was very obvious he wasn’t listening to what I was saying at all. Finally after giving me the runaround I was told the first doc search was never filled out so they would send another and it would be another 2 days before I’d hear anything.

Purchased items for holiday trip now ruined by JCPenney's.... 5/4/2021, received on 5/11/2021. 5 of the items were not as advertised returned 5/13/2021. JCPenney's (formerly J. C. Penney) received return 5/14/2021. Told to expect refund in 4-6 weeks. Unacceptable. Never will I shop online or in store again. Buyer beware. Feel like I'm begging for my own money. JCPenney has the merchandise plus my money.

I have always been able to find designer clothes at a reasonable price (and in petite sizes that fit me best) at JC Penney. They offer in-store and online sales almost daily making my purchases even less costly. They also have curbside pickup for online purchases, or your items can be sent directly to your address. JC Penney has seldom ever let me down.

I went into JC Penney in Boise Idaho at the Mall to buy a pair of shoes. I picked out two pair and went to pay for them at the register. The young lady at the Register said that if I had a JC Penney Card, I could save several Dollars on my purchase. So I filled out the questions and she handed me a folder with my receipt as well as the information on the card. She also said that the card offered a nice discount if used that day, so I went and found a suit and also when leaving the store saw three shirts that I also purchased. A few weeks went by and I received a notice in the mail that all my purchases were charged on the card. When I looked at my receipt in the folder the lady gave me it showed that all purchases that day were charged to the card ????, I contacted the manager for that department and told him what had transpired and he said he would check and have the store Manager call me with the results of his inquiry.

Ordered kitchenware online on 6 March 2021. Received notice on 8 March that it had shipped. Called customer service on 18 March and was told it would arrive by 22 March. Called back on 23 March and they admitted the order had never shipped, would I like to reorder? There's an account I'll be closing; JC Penney isn't what it used to be.

I purchased 2 mattress from JCP. They’re just about a year old and one of the mattresses is starting to have a huge dent in it. I called customer service and they will refund me my money but I have to pay $130 for a pick up and restocking fee. In reality I’m not getting my entire refund back if I have to pay $130. I was sold a junk of a mattress and I was never informed in detail about these hidden charges, should something go wrong with the mattress. The mattress and is under warranty, but as a customer I’m required to pay for them to get the mattress back. As a loyal customer for several years I have to say you just lost a customer.

I Do not recommend JC Penney for anything. I have been a long time cc holder, and ordered an expensive pair of earrings for Christmas which I never received, filed a dispute, they are charging me anyway...for something I never received.???

On 12/10/2020 I ordered 2 XL Twin size Sealy Mattress as my husband is really sick with Pancreatic Cancer I purchased an adjustable bed for him I was told that my order would be delayed. I waited a Another week and contacted them again for a status and I got from them. I was told that they were on backorder so I asked them why they were selling Mattress they did not have. And I had to wait I then waited another week and got a Email saying that they should arrive to the carrier within 3 to 5 business days. When I got them the Mattress were frayed and had holes in The Mattress, And that I paid over 1300.00 for Mattress that were damaged. They want me to pay a 15% restocking fee as well as a 85.00 pick up fee. They are damaged and I have to pay them to fix The problem Really.

Customer service is non-existent. Horrible service. I will never shop with them again. I placed an order, realized that I had not changed my address so called within an hour. I was told they could not change my address. My package is being delivered in NC tomorrow and I am in OK. I asked to cancel the order and refund me, they refused because I did not call them within 30 minutes of my order. It did not leave their facility for 2 days! DONE.

I’m not one to turn people away from businesses, as I know people need to have their own experiences and make their own opinions. However, I STRONGLY advise literally any and everyone to stay away from JCPenney in the Ocean County Mall. My husband purchased my wedding set in 2017 and it has been issue after issue with them ever since. Not only are ALL of the jewelry associates inconceivably rude and unhelpful, but I have been calling customer service over and over, asking to be transferred to managers and supervisors for two hours now and my issue is STILL not resolved.

My experience is with a mattress purchase (well 2 after 1 was warranty replacement) and not one portion of my experience was simple, or done as promised. The delivery companies they source out didn't set up as promised, didn't take away as promised, and honestly seemed clueless as to what I was told major communication issues. Both times the mattresses were in protective plastic however after they were dragged down the driveway in the winter they had mud all over them. I've had so many 'cases' created and no ultimate resolution. The quality of the product, service and every aspect of the buying experience was nothing short of a nightmare. If I didn't hope they'll refund me eventually I wouldn't have purchased a second mattress but I was told it was a warranty replacement. Due to this experience I would no sooner purchase a towel from this company ever again. Total disappointment for such a huge corporation.

Dear team, Subject: Order has been incorrectly shipped. I have received items which I have never ordered. The customer service escalation has not been very supportive or customer friendly. I was asked to return the incorrect package with a return label in spite of my request / against my will to commute due to COVID risk. I am also told that most of the customers lie about package delivery hence there is no proof which is a serious accusation. This makes JCP management look into customer service division and shipment division for the improvements. This experience has caused me tremendous hassle over all, delay in my scheduled travel plans. Please respond to refund my money which was not serviced. If no response received this issue has to be escalated further up the JCP senior management team to avoid further problems to other customers like me who is a rewards member for 3.5 years. Thanks.

This e-mail is in regard to my recent order. After several calls to customer service, I contacted the sheriff's department and filed a police report, for the package I did not receive. I also contacted the post office and inquired as to the location of my package. At this point, I should expect a full refund of the purchase price of the items I ordered.

I called customer service to let them know the piece of furniture was damaged. They are having UPS pick up the item and will issue a refund when it’s received (fine), but I have to place a new order for my item. Why can’t they ship out a new piece of furniture if UPS is picking up the damaged one in a day or 2? It’s going to take the warehouse a day or 2 to prepare the new box anyway.

I ordered a few clothing pieces on Black Friday but received a small appliance instead. JCP won’t process a credit without the items they sent me in error being returned to the store - in a pandemic (or waiting up to 6 weeks for a credit if I return those items by mail). They also won’t Re-order the correct items without billing me even though they already have my money. Those are my options. Poor customer service. I won’t shop there again.

I accidentally scheduled for JCPenney Portraits studio at P495 Westfarms Mall instead of the P418 Trumbull location. This error caused my family much frustration and confusion but we decided to drive from our home to the Hartford area which is approximately 45 minutes drive. Due to distance learning and other issues we cancelled our 2pm appointment and rescheduled for 5pm.

I placed an order and did receive a shipping confirmation. The tracking number shows the package has not moved at all in over a week. This is a clear indication that the package is lost. Customer service claims they cannot offer a refund. It doesn’t take a rocket scientist to see that the package is clearly lost if there’s been no movement in over a week. And they can’t provide a refund? Horrible customer service.

Updated on 06/06/2021: September 2020 I received the Sealy Posturepedic mattress on sale due to inventory overstock. I thought it was inventory overstock since they had to close over 200 stores. But, alas, it wasn't. During a pandemic, they sold me a USED mattress that deflated in one week - lord knows who the former owners were - did they die from COVID or underwent Chemo? Since JCP was in Chapter 11, no one answered their phones so I went to Sealy Management who informed me that my mattress was not defective nor did it come from the Sealy factory - it came from another factory that cleans USED mattresses, rife with chemicals . The bottom line - I sued in small claims court for medical bills - yes MEDICAL BILLS! And won! Now I gotta go after JCP to get my money.

We purchased a mattress and the mattress was defective. They then sent me another mattress and the current one is defective as well. They will not refund me any of the money, unless I buy another mattress from them and even then they only wanted to exchange mattress for mattress. Then if I were to buy another bed they are asking me to pay restocking fees and delivery fees. I have spent over a year trying to resolve this issue. Between management and customer service, they blame one another, and neither of them can help you. Word of advice never buy a mattress from JCPenney. You'll be losing your money and be stuck with a pile of trash.

Ordered from JCPenney and the order was wrong. When I call come to find out that I have to send the wrong item back and then they will send me the one I ordered if in stock and if not they will give me refund. Now I understand why JCPenney is going out of business and shutting down stores. They are not able to compete with Amazon. I have been shopping with Amazon since 2011 as a Prime member and if there is a problem they take care of it and go beyond with their customer service to keep the customer happy. I'm glad that these big giant stores are going out of business because they thought they were the gods of the retail business. Bad service and bad customer handling.

I ordered a ring on August 14, 2020 that was on sale. It was 599.19. After I submit my payment they sent me the confirmation code. Sept 3 I get an email saying I needed to update my payment. They waited three weeks to take a payment. That’s crazy so basically they until after the 1st of the next month to try and take a payment. Ridiculous!!!!

Cooks is JC Penny Brand. I purchased this coffee maker in 2009 and although not used every day it’s still working fine. Coffee grounds filter holder is screened, so you get a cleaner brew. Self brew timer settings, cup amounts, easy to clean. Attractive stainless with black accents and blue lightning. Small clean rectangular shape sits on counter nicely. Only con - super noisy.

I placed an order in May for a short and shoes. 2 weeks later I received an email stating the Shoes were out of stock and I would not be charged. 24 hours later my credit card was charged. I have been trying to get a refund since the beginning of June!! Going on 2 months with nothing. I have called and emailed customer service. I'm so upset over the lack customer service and straight theft. I'll be contacting an attorney.

Please help. I ordered two sets of mattresses a couple weeks ago. Last Friday evening I received a call telling me that I would receive a call on Monday with my two hour delivery window. I waited around all day and once I got home I got a call that they would be delivering the next day between 5 and 7 pm. I was at work that day and at 2:30 I was called and told they were 30 minutes away and was anyone home. I am single and live alone and work about 45 minutes from home. I said it would take me about an hour and half as I needed to wrap up work. They said they needed to call their boss and she told me if I wasn't home in 30 they would reschedule. I told her to cancel the order.

Paid in full for custom design shades. Installation was scheduled early April, then cancelled due to Covid-19 (understandable). However, Customer Service said when stores reopened they would reschedule. After several phone calls they still won't reschedule installation. My issue is that the balance due was paid on April 25th (they had the account information in order to make charge) but they knew they couldn't install yet. And THEN filed bankruptcy on 5/15/20! This seems fraudulent. I know I may have to have someone else install them, but JC Penney should refund the cost of installation or get someone out to finish the job. I've called several times to get updates, but nothing has changed and I just get fed the standard vague BS, waiting for Corporate, blahblahblah.

I want to return bras to jcp.com because they were not as listed. I mailed them off and I had to pay the shipping. Jcp received the return. I did not hear from them so I called customer service. They said my wait time would be 20 minutes. They said that if I did not want to wait, they could schedule a call back in 20 minutes. I agreed to the call back. They called me back in 25 minutes. Then I had to wait 29 minutes before they answered my call. They gave me the run around and then they said they would refund my items in 3 more weeks. The woman on the phone said that they just received my return three days ago, so she knows nothing about my account or my order status. What was the point in calling jcp?

Honestly SO FURIOUS. Worst customer service ever. Would give negative stars if I could. I bought 2 pair of earrings a few MONTH ago and decided to return one via mail. WORST DECISION EVER. 1st, the packaging slip told me to send my item back to NY, which I did (I assumed the NY address was for verification in case they think i'm sending back a fake one). I then contacted customer service NUMEROUS times to see updates on my return/package. 2nd, They kept insisting that their packaging slip said to send it to OH, which it didn't. I'm not blind, I know the address told me to send it back to NY, I'm not going to pull a NY address out of nowhere. Customer service started 2-3 cases for me, WHICH HAS DONE NOTHING, STILL NO UPDATES.

Very satisfied with everything including my salesman. No pressure, several options including raising and lowering head and foot by remote. Firmness on either side not affected by one side or the other. Very comfortable.

I buy since many years my Jewelry at JCPenney and I'm always very satisfied, with the Price and the Customer Service. All the Jewelry Offers are great at Quality and Price. I would recommend this Business anytime.

The JCPenny stores jewelry department is pretty nice. There’s a good variety of rings, necklaces, chains, earrings, and watches. There’s more jewelry available online as well. However, they must send jewelry out for most repairs though; such as ring sizing. They do adjust watch bands.

I ordered a comforter online. Clicked king size then when I get it it’s full size. I called customer service. They said it was ordered in full. I asked can I send it back and get the correct size. They said I can just pay the difference but they won’t be paying for return label. Go to return the box turns out the box is almost more than my purchase. I can’t return the item at store because all stores are closed due to covid. You would think they would be a little more sympathetic of their customers.

Received letter stating Refund would be in the mail. Called after 3 wks. waiting and told no refund possible until Stores reopen after the Virus Epidemic is over. I continued to shop online until I realized this is unfair to shop but be told No Refund because of Virus. Still waiting.

An item I ordered in multiples dropped by $4 per item. I ordered them with a promo. The very next day, using that same promo, the item would be $4 cheaper. JCPenny's "price match guarantee" does not compare apples to apples. They compare your after promo price on your original order to the before promo price on the website. Only if that before promo price is cheaper than what you paid will they give you the difference. You basically have to cancel or return your order and then reorder to get the difference. Pretty ridiculous. I was surprised they were one of the last retailers to still have a price match but now I understand it's just a gimmick.

I called customer service to ask if they can cancel my order that was pick up because of the coronavirus outbreak. She did not did anything to help me at all. I have never had any problems with return or cancel items since I'm calling to CUSTOMER SERVICE. It's the most ridiculous thing ever, making me call the store which was closed. My problem not solve. I would never order from them ever. Rather go to Macy!

We will never have anything that owns by Synchrony Bank!!! We open a JCPenney Card because of all the saving on buying a tux at last minute for an occasion.... we are the type of people will pay our bills before the due days .... We opened the account on Jan 13th 2020, the bill arrived, we attempted to pay the bill twice, first time was 2/3 (we spoke to a human), second attempt was 2/8 (auto pay) and our actual due date it's 2/14). Well both times was unsuccessful....then next cycle of bill came, on our statement it showed that we paid twice and was credited on the account, but somehow money was never withdrawn from our checking account (now we have late fees and interest) ...

When shopping at JCPenney, I tend to get great deals when purchasing their products. Their customer service is great and their return policy is without a hassle. I especially take advantage of their sale, which allows to purchase good product at exceptional prices!

Ordered a new mattress after receiving offers during President's Day Sale. We upgraded to a better brand and paid a premium price. The delivery was accepted contingent of old mattress (20 years old) being picked up. The delivery staff from Ryder Co refused to pick up old mattress because it was stained. We did not expect this treatment and were never told of any conditions for haul of old/junk mattress. JC Penney did not offer an apology or a make good effort. DO NOT BUY MATTRESS FROM THEM. THEY WANT YOUR OLD MATTRESS TO RESELL THEM.

I bought 3 items on Black Friday 2019 that all qualified for mail in rebates. I sent in the rebates online which each item had a $14 dollar rebate and I uploaded copy of my receipt with rebate submitted. I should of received a total rebate of $42 dollars. So I called on December 17, 2019 to inquire about my other rebates, I was told that they were sending a email to the back office for reference. I have called probably a total of 10 times to check status of my rebates for the past 3 months and was told to give 7 to 10 business days, give it 5 more days, give it 3 more days, I will send email to back office. So on Jan. 31, 2020 I received an email saying that my rebate of $28 is in process. So today February 17, 2020 I call again to inquire about rebate and was told it takes 4 to 6 weeks to receive your rebate. Really I have been waiting for 3 months, I know it’s only $28 but that is a lot to me and it’s the point. JCPenney has lost my business and my respect.

I have had two terrible experiences with JCP in a row so that warrants a review. First, my daughter and I went shopping for something to wear to my sons wedding in the spring. She found something in the store she likes but I didn’t find anything I really liked in my size. The lady helping us suggested looking online cause there were several things I would like but they didn’t have my size in stock. So I went online and actually bought five dresses, When they arrived I tried them on and got a second opinion of my family, selecting what I would wear to the wedding. I decided to keep a second one as well just because I liked it and it was casual enough to wear elsewhere. So, with the return process they tell you to take to a local store. Okay I can do that. I returned the other three to my local store. They only gave me a partial refund and charged a restocking fee! Who does that nowadays? No retailer that I know of.

I received a Biddeford heated throw as a gift on Dec. 19th. After 2 days it stopped heating. I went to the store expecting to just swap it out for a different one and they explained quite rudely that they could only give me a $14.99 credit and I can buy the same blanket, which was on sale for $40!! I have never had such an issue exchanging an item in my life! They treated me like a low life and were literally no help at all. All I wanted was a working heated blanket...shouldn’t be that hard to swap something out for the same exact item! I called the 1800# and was told there was no customer service number for the store, only JCP.com. Man finally said he was going to start a claim for my complaint, but he didn’t even give me a claim number or tell me how to follow up. I intend to take this further, to the Better Business Bureau, social media, etc. if not resolved here..I’ve already spent too much of my time on this. Very disappointed in this company.

Buyers BEWARE!!!! JCPenney raises their prices to actually be higher during the biggest sales. For example: when an item is 30% off the total is$600 and when the EXACT same item is 70% off the price is over $900. I called corporate offices to ask why and was told “it’s standard retail practice.” So seems to me they are happy to rip off their customers and consider that “Standard”.

I have one of their credit cards and I tried to use it today. However I was denied so I called and found out they checked my credit and lowered my credit with them. I never had any credit cards do this in all my years of having credit cards. Since JCPenney allows their card services do this I won’t shop or deal with them anymore. I was late once on paying due to their systems giving me wrong information and when I heard it I ran to an ATM and withdrew amount needed to catch it up and paid it. I even paid off my balance and after having good payment history they still lowered it. My advice don’t shop here or get any credit cards from them go to Meijers, Wal-Mart, Target or elsewhere. They actually care for your business and want it unlike JCPenney.

Poor customer service! I ordered a 13pc cookware set on 01/04/2020. I called to get an update on the delivery status on 01/14/2020. I was told it would be delivered via UPS end of day 01/15. On the 16th, I called support again and was told no, it was awaiting pick up. I was given the tracking number and told to call again if there were no updates. Called support 01/20 and told I would not receive my order. That the gift card balance I paid with would have to be mailed to me via check and the refund would take 3-4 business days to receive back. NEVER buying from this company again.

I’d like to know how often customers actually receive approved instant approval on store credit card applications? I certainly didn’t need a JCPenney card but was encouraged to sign up for one for the 20% discount. After the lengthy signup process, I was told it had to go to further review and I could not get the 20% off. Not only was this embarrassing in front of my daughter and patrons but I have perfect credit; I find this entire result ridiculous. After receiving the letter in the mail, I was told I had to wait for, I called and was instantly approved. I am attributing this entire process to a JCPenney scam to simply get people to sign up for the credit card without having to provide the 20% instant discount. Fraud Investigation Manager for JCPenney / Synchrony Bank told me I could not be provided a reason for my “under review” status given at the store. Sketchy.… will definitely share this experience with my mom groups and colleagues.

My husband bought for my birthday a sapphire, gold over sterling silver ring, necklace earring set & it tarnished in just a few months. I went to return with a receipt for store credit because a few months had passed. I was told nothing can be done because it was over 60 days. This was over $200.00 and the fact that they could not honor me as a customer is outrageous!

My husband proposed to me August 17, 2019 with a wedding set from JCP. It was beautiful and I couldn’t be happier! We married October 4, 2019. I had to take my ring into get sized shortly after that. When it came back from being sized, I noticed a few days later that one of the stones was very dark in color. A couple of weeks later that same stone fell out! I took my ring in Dec 8, 2019 to be repaired. I was told that if I brought the ring in before Dec. 11, 2019 the ring would be back in time for Christmas. I went to JCP after THE NEW YEAR and stood there in disbelief for 15 minutes that the JCP associate could not find me in the system!

I did a lot of Black Friday shopping this past year. I shopped at 3 of the major dept. stores. JCP was by far the best to deal with. I bought some rebate items. All of the JCP rebate checks have arrived. Macy's has about 1/3 of them even registered so I don't know what is going on with that and Kohls has not acknowledged any of them. I spent a lot and bought a lot and some of the stuff needed to be exchanged - again - JCP was the best - by far. I went to the store and the line moved very quickly. Kohls is ok but takes forever. I love JCP.

DO NOT ORDER FROM JCPENNEY EVER!!!! Here's why... HIGHLY dissatisfied with JCPENNEY and their customer service or LACK THEREOF! I had ordered a bulk order for my son's and daughter 12/16/2019 to of course be shipped in time or Christmas. I logged in online to confirm my order status and lo and behold PART of my order had been CANCELED without any notification/email/phone call or EXPLANATION! I printed both of these cancellations via online and proceeded to go in store 12/19/2019 to find out what the ** had happened since no one wanted to notify me.

Although the bank does not send out an invoice for use following a dormant period, they do invoice the following month and charge a late fee for the late payment that was never requested. According to the agent with whom we spoke, the bank is aware of this problem and has had many complaints. Yet they continue this practice.

I ordered Mattress and Box Spring online. Everything went well until the day of delivery. The delivery company (Ryder) told me, they can't get my queen size box spring up the steps, that I'd have to order a split. (First, I'd like to say they were just LAZY! I originally have a Full Queen box spring.) Then they wouldn't leave the mattress, as I was told it has to be delivered as a set, since that's how it was sold.

There has been a few times in JCPenney, especially in Salina KS that I had to watch the cashier like a hawk or get ripped off. It seems they don't bother to get any of their sales in the computer so it rings up regular price. I even bought clearance, and when the clerk rang it she scanned tag and of course it was the regular price. When I said different she said it wasn't on clearance and I told her I saw the green tag. It seemed like she was trying to hide that tag by covering it with another. I've caught several other mistakes. Watch these people if you want to get the sales you are looking for.

Every order that I place online for past 6 months is canceled by JCP. Why? No one can tell me. While the customer service agents tell me they forward my information to someone higher up to fix the problem. It has not, the issue is still not repaired. Why? They are losing me as a customer of 40 years. I am so disappointed that no one cares enough to fix the problem.

If I can give negative stars I would. JcPenney will not survive if they can't compete with online retail. They quickly lost me. When I placed an order for item for Christmas and wait 5 days to email item is no longer available. It their job to manage their inventory. Now the item is only available if I'm willing to pay double msrp and will not arrive on time. Thanks JcPenney for wasting my time.

I purchased 7 different kitchen items during the Cyber Monday sale. When I purchased the items, which all had rebates, I used the in app rebate button, filled out the form 7 times, and submitted THE SAME DAY OF PURCHASE. I got a notification the rebates were submitted and accepted. Then notification the rebates were ALL invalid.

I’m extremely unhappy with the company’s rebates, which are not rebates at all. I am receiving gift cards for the store. So ~ I’m not getting my money back. JCPenney is keeping it as I have to use the gift card at the store.

It was Thanksgiving Day and I decided to order wireless earbuds for my three children. I decided to order early hoping for same day pickup because before 3pm it is supposed to be ready that day. I ordered them at around 2:54pm. They were in stock because while adding to my cart it said 16 left. I never received a text that afternoon to pick them up, which I should have because they were ordered in time for same day. I get an email the next day saying they cancelled my order. WOW! So, I go up there and the manager said once in stock come back and they would honor the price. Okay. They did try to tell me they must have not been in stock and I stated they were for multiple reasons.

My order for wireless "headphones" was shipped with wireless "earbuds". Not the same thing and certainly not what I requested. I called customer service and was on hold for over 25 minutes - even though they kept saying I would be assisted "shortly". I tried to email customer service and got NO RESPONSE at all. I will now have to make a trip to the mall that I never wanted to make. That was the reason for my online order. I will never order from JCP online again!

I placed an order with JCPenney online Black Friday. I’ve only ordered one other time from their website and that was for a donation eight years when I lived in Louisville,KY. (I’m now in Cincinnati, OH) I deleted the old address, deleted my old saved card, entered my new address and new card and then checked out. The website informed me some of my items were available at the JCPenney five minutes from my house and I agreed to pick up those items. (Five of my items were canceled because they weren’t in stock) The rest of the items said they would be shipped.

I ordered two bras on November 16th 2019. It’s now December 10th and it’s still on the way. Customer service won’t answer the phone after hours of wasted time on hold. And they won’t let me cancel the order. Very bad business. Never again.

I ordered a white sapphire necklace and. Pairs of white sapphire earrings. I received a size 24 months Christmas outfit and a pair of size 12 denim shorts. Spent 30 minutes on hold. Said they credited my account but they didn't and the earrings were no longer available to reorder. I am very upset. I expected better from this store. Sorely dissatisfied.

I purchased a jacket on JCP.com and was trying to reach customer service. I have been trying to 3 days now. Every time I call, I hold the line for over 30 minutes. The music and recording "Thank you for your patience, your call is important to us, Please remain on the line and someone will be with you shortly.". I intend to wait for as long as it takes today. I have my phone in charge and hoping that someone will pick up. In this day of online shopping. JCP has to do better with their customer service. This is simply unacceptable.

Penney's is one of the few stores that allows 6 years to pay off expensive furniture purchases. My wife and I were buying a new Sterns and Foster bed which came to $5,000. The extra financing time brought our payments down to $100 a month. Being on a fixed income this made for a great experience!

JCPenney's billing department sucks. I pay my bill by the 5th of each month even though it is due on the 20th of each month. Each month I am being charged a late fee because I paid it too early according to some idiot there. I started paying it on the 18th and still getting late fees for whatever reason they come up with. Each and every month is a battle with these idiots and yet this continues and nobody can seem to resolve it. I am very disappointed with management and now I see how jcpenney's makes their money. By billing customers all these ridiculous fees that do not apply. I am so sick of these people. They have stolen hundreds from me with these ridiculous fees.

I ordered a bed from them. It took 3 months for it to get to the delivery company who on the day it was supposed to be delivered called to inform me there was a broken piece. I reordered the piece and a month later when it showed up and the delivery company was suppose to deliver they called to inform me all the pieces were broken. So after 4 months I had to cancel the order and start over somewhere else. Horrible customer service. Was treated so poorly over the phone by JCPenney and the carrier company. Would never ever order from them again.

JCPenney has been able to accommodate all different sizes in my wardrobe. They carry a very nice variety of clothing. They’re fitting to all different ages. I find their work associates to be most helpful.

Noticed our granddaughters JCPenney online holiday order was not shipped in a timely manner. Called 800 customer services with JCPenney. Representative stated some items may have been lost and other items in transit. Asked to track. She couldn't find items anywhere. Over 20+ plus clothing items. Put on hold for 17 mins while Rep needed to speak with her supervisor. Returned to our call and said 10-14 business days to ship not including Saturdays, Sundays and holidays only Monday - Friday.

BEWARE!! My package was shipped to the wrong address. JCPenney's website had a glitch and reverted my account back to a VERY old address which doesn't allow to be deleted because it was the address used when the account was opened (10 years ago!). JCPenney wants me to go file a police report otherwise they don't do anything. So I have to leave work early to go file a police report otherwise I'm out $159 and no merchandise! I have been a loyal customer for sooo many years without any complaints or problems and this is the thanks I get! I will NEVER shop here again!

Namaste??? El Con Mall, JCPenneys you always seem have whatever I need for my journey & a pleasant experience! Easy, convenient and pleasant customer service with knowledgeable associates in the departments that needed.

I like JC Penney because they have good sales, especially the final sale rack, if you can find the size you need. I usually can find what I want for 50% off. The store is neat and well-organized. They could use more check-outs.

I ordered my mother her Christmas presents from this site. I check with my bank frequently to make sure that I don't over spend. Well, JCPenney took out the correct funds but the next day they charge me again at the same price. That is a large chunk to be taken out of my bank. I notified them through email. They asked for my information to check. They then left me with the excuse that it wasn't their problem!!!

Customer service is more important to me than price. And....the willingness of sales people to help you. Penny’s sales clerks were awful. No one available to help you find anything and not friendly when checking out.

It’s very disappointed to see that the employees in this JC Penney could not care of this person makes a purchase or not. If you ask them to please help you they just point the finger so you asked for a manager. Manager does not show up. I have been in a lot of JCPenney’s but this one is really horrible. It discourages shoppers.

Purchased a piece of samsonite luggage I had my eye on previously. It was on sale for half price. Took the item to checkout, where I received an additional discount. The people at checkout were friendly and knowledgeable.Very easy transaction. Happiness!

I was shopping for a after five dress for a Red Carpet event the same day. A sales lady said I came on a good day, because they have some fantastic sales. I wanted a dress but none of them look sexy enough for me. A notice a black and rhinestone open blocked sleeves jumpsuit. I picked a small, medium and large. The medium was perfect. The cashier said, "I love this jumpsuit! I hope they have some more because I want one." I went to another store to purchase the perfect shoes to set-off the jumpsuit. I looked fabulous!

I found some very nice quality clothes at JC Penney. The shirts, pants and bras were all name brand and on sale at a fantastic price. The selection was great and I also found some items that were on sale that I was not even looking for at the time. I would highly recommend this store.

Back in 2016 I bought a LG refrigerator off the floor. It was a great price and I also purchased a 5 year protection plan. This morning (3 years later) our freezer and fridge is not cooling properly. All of our food spoiled in the fridge and freezer (mind you we went grocery shopping yesterday). Ok, I have the plan which also reimburses food up to $300.00. I called the # I was given...Guess what, they don't have me in their system. JCPenney never registered my info with them. I got nowhere with Asurion (the protection plan company), basically I had to do the work JCP was suppose to do, which takes 2-3 business days to process.

I placed an online order for a pair of shoes from JCpenney and had the order go to the nearest store to save $9 in shipping. I wasn't sure that the size was correct and the site said I couldn't pick up the order the next day because they didn't have the exact say color at the store where the order was being sent. The next day my daughter and I stopped by to try on another color and lo and behold there was the exact same shoe which fit perfectly. I took the pair of shoes to check-out to see if I could just take the pair there and let them just keep the pair being shipped for me to the store. The cashier told me they couldn't allow an exchange. Needless to say I was not happy. Fast forward a week later and I went back to the store to pick up my order. I was in a hurry cause I had to pick up my kids at school so I ran back to the BACK of the store to pick up my shoes. There is one line for pickups and one for returns and exchanges.

I placed an online order with JCPenney's four five tank tops. They showed they had 16 and stock. I also ordered a pair of leggings. They let me know they cancelled the tank tops as they were out of stock? Why did it state they had 16? I've been cancelled my order as I was not going to drive 20 miles and pay bridge toll to pick up one pair of leggings. I paid through PayPal since payment was still pending PayPal. Sent JCPENNEY'S an email to cancel the order per customer request. I also called their online order pick-up department and ask that they cancel the order. Two weeks later I received a gift card?

I wish I had read the reviews before purchasing because this just don’t make any sense. It’s been over 10 days since I purchased 7 items online and had them ship to a J.C. Penney location to save on shipping and still J.C Penney haven’t sent anything yet, let’s be for real. How long do it take for you to go gather some shirts & ship them to the location I requested. School have Started & My Son have not any of his clothing from this place. I will never spend another Dollar of mines with them because obviously they’re lacking customer service & their online service isn’t up to par Yet!

JCPenney is into bait and switch, misrepresented kind of mattress, Company Sealy passed the buck to JCPenney. Unlawful warranty, convoluted warrant/Magnuson-Moss Act. Tell you one thing and then tell you something different. Bad back - Mattress - Sealy does not stand behind sales. No more business dealings with Sealy or JCPenney's. Neither is good for their word. Do Not Trust them. They tell you something and then change their tactics. MISREPRESENTATON - MISLEADING - LYING.

Have had my JCPenney credit card since 2013; have excellent credit. Purchased a gas range in January, 2019. August, 2019, Synchrony closed my card because I have not used the card frequently enough. I am a loyal JCPenney customer; have shopped at your store for over 20 years. Am retired and do not spend what I used to, but I like to take advantage of the specials offered when I use my JCPenney card. Synchrony is denying me access to these specials because I don't use the card enough. Synchrony is, in essence, getting rid of loyal JCPenney customers. I don't shop frequently... but always 2 or 3 times a year. JCPenney Management and Investors need to know that Synchrony is getting rid of loyal JCPenney customers.

I went to JCPenney to buy a shirt for my friend's funeral. Cashier had me apply for a card to save on the purchase. I got my bill in the mail and as there appeared to have no easy online payment I sent in a check for the full bill. Appears JCPenney got the payment late so they added $31 in fees and sent me a bill just for late fees. By the time I got the bill from my post box it was late per JCPenney. So for a shirt I paid for in full when I got the initial bill, I have paid more than twice its value due to JCPenney's late fee structure that does allow for mailing time. Very disappointed in the company and will not shop there in the future and will tell everyone of the experience I received from JCPenney.

I placed an order online, the item was listed as being able to pick-up yet there was no stores within 100 miles that stocked the item, so unlike other sites they lied about the item being available in store. Immediately upon receiving the confirmation email, I noticed the delivery address was incorrect. Online there was no way to edit the order so I contacted JCPenney directly to be told they could not change the delivery address for me, they offered to cancel the order so I could place a new order, but having explained that the funds were currently on hold with their company so I was unable to take that option. I was then told I would be able to change it with UPS.

I ordered 10 items worth a 100 buck from JCPenney online website. My shipment was split into two orders. One shipment arrived with just 2 items. And the second shipment never reached me. It has been more than 40 days now. I tried contacting the JCPenney agent and they are like, "Please wait, we don't know where your shipment is." I have never seen such careless regarding online orders. If this was Amazon, they would have tried everything to get the customer issue resolved. I highly recommend to think twice before ordering anything online from JCPenney.

I ordered a mattress and box springs on 6/24/2019. I received an email stating it had been shipped on 7/2/2019 and I've yet to receive a delivery date. I could have bought these products anywhere I chose and if I would have known I was going to receive slow sorry service from JCPenney I would have shopped somewhere else. Needless to say I will never shop at JCPenney again.

I spent a long time putting together an online order. Two days later they cancelled it for no reason. It was not out of stock. I have great credit. No one could help. They told me to 'go to the store for help' but there is no store nearby. My daughter has placed several orders with them and agrees. Their online experience is a very poor one. Perhaps the stores are better. I will never, ever shop with them again and they really don't seem to care.

On 5/23/19 I ordered a men’s ring from JCPenney’s online store for my boyfriend’s birthday present. I immediately got an email saying that my item had shipped but every time I looked up the UPS tracking number all it said was “label created”. This item was a “limited quantity” item and it seemed like I ordered the last one because when I tried to view the item on the website after placing my order it was no longer available. On 6/6/19 I called JCPenney customer service and was told that they can issue me a refund or I can continue to wait. They also saw on their end that the only progress on this order was that a “label was created”. I really wanted the ring so I waited another week.

JCPenney online purchase and customer service was incredibly poor. I purchased a suit and opted to ship it to the store. Almost a week later I see the pants on the suit were cancelled. They never called or emailed with an explanation. When I called they stated it wasn’t available even though it was a few days ago. They did not offer me another size or help of any kind. They also stated they could not check inventory from other stores (it’s 2019!) and offered me nothing. Now I am back to square one with finding a suit for my husband to wear at an upcoming event. Unacceptable at every turn. They also could not even give me an estimate on when the jacket would be delivered to the store. Are you kidding me?

I ordered a two piece sectional and a mattress from the JCPenney website on May 19th. On May 20th I received an email regarding the order. The email stated that they couldn't process the order and to give them a call. Since it was 9 pm when I received the email, I had to call the next day. On May 21st, I called them, and I was helped by a wonderful associate. She was patient and tried very hard to do what she could to fix the issue. We replaced the order and fixed the billing address (which was what seemed to be the issue).

To whom it may concern: I am and have been a JCPenney customer for as long as I can remember. I have never had a issue with making my payment. I’m always on time. So when I get a notice from Credit Karma that I had a balance of $16 dollars I called right away to make my payment. To my surprise the gentleman on the phone is very rude and almost spiteful. I asked if there was anyway I could have the late fee removed for my credit purposes, he was happy to decline and referred me to complain to the credit bureau. Since my voice and patronage is so minuscule to JCPenney, I will use it to spread the word of neglect anywhere I can speak. If you are looking for a respectable reputable creditor JCPenney is not the one. In their eyes you are just a number printed on a card not a person.

I ordered 3 items, only one arrived. I called them to complain about the issue and I got told that I was lying. That the package was delivered, therefore I had received all 3 items. I was told to return all 3 items if I wanted a refund. I also found out that JCPenney doesn't sell NFL items directly, they order from the NFL fan shop. I contacted the fan shop and explained the situation. They looked the order up by my address, and JCPenney had only ordered one of the items. The fan shop can't send me items they weren't paid for and I can't even do a chargeback with JCP because I paid with a gift card I received.

I ordered towels online, got half my order. After refunding me half, I reordered. Wrong thing came. CS supervisor told me go to store to get refund. I ordered online because I didn't want to go to a store!

JCPenney will rip you off!! Do not order anything online. They will charge your card and then refuse to cancel the order! I keep asking to cancel my order and all they say is they can't. JCPenney has no customer service at all!! BOYCOTTING JCPenney from now on! Do not shop at JCPenney if you want to get good products and good customer service.

I ordered a shirt and pants from jcpenney.com for pickup at a local store. Both items were listed as in stock for pickup at the store. 5 hours later I get a message that the order is ready for pickup but the shirt portion of the order was cancelled. I called the toll free number at jcpenney.com to cancel the pants too because this was a matched set, but the customer service person told me that she could not cancel the order.

I live 60 miles away from the nearest store and have to drive all the way down there to pay my bill because "every" time I try to use the online banking I'm locked out even though I write down the new password every time. And every time I spent an hour on the phone with their computer labyrinth of questions only to end up with these people from a eastern country telling me that I'm not me again and again and again. I too will not be using my JCPenney card ever again. Their discounts for using are costing me more than what I saved. So for the last three days I have tried to pay my bill online Unsuccessfully and this goes on every time. And now I'm going to have this lousy 17 dollar balance reflect on my outstanding credit report as a late payment. 17 dollars. **.

My fiance and I fell in love with a $5900 ring at JCPENNEY. It originally cost about $9000 so I figured we were getting a good deal. Keep in mind that when it comes to DIAMONDS, unless you keep your eye on it 24/7- there is no true way of knowing if it has been tampered with. They DO NOT do repairs in-house. Your ring is received by the counter associate-shipped out via a carrier to a third party repair shop, returned to you via another carrier 4-6 weeks and later, and all jewelry department employees have unrestricted access to your jewelry until pick up. I read online that it takes longer to do a cleaning than it does to swap a diamond. NEEDLESS to say, when my ring came back, the center 2 ct stone was completely different.

I gave them my order number and I know what I ordered and they continued to say I only ordered four of a buy one get one free, when I actually ordered six of buy three get three free... I looked at my screenshot of what I ordered and it was buy three get three free and they continued to say it was buy one get one free. I paid for three and should have received my three free. Instead I paid for three and got one free. How do they justify this? This is the second time they have done this... I also had a buy one pair of shoes get two free and never received the free shoes at all... Never got refunded or helped on this either. Will never shop JCPenney again.

Purchased 4 piece bedroom set. The set arrived and delivery drivers brought all items in and begun to assemble all items. The 3 dressers were put together and the bed was the final item to be assembled. As the the pieces of the bed were removed from the box, the driver noticed that the side rails for the bed were dark brown instead of black like the entire rest of the set. I called JCPenney immediately to report that the wrong colored side rails were sent and wanted to request that the correct color side rails be sent instead. I was happy with the set, with the exception of the colors not matching. JCPenney stated that the side rails cannot be exchanged, but that the entire set needed to be returned. How frustrating already.

My furniture was scheduled for delivery on 4/16/2019 between the hours of 4-6 PM by Ryder Company. I took time from work and got home at 1:50 Pm only to receive a voice message from JCP that the delivery person was at my home at 1:30 PM and any no one is there. I called them back immediately and told them that I was at home for my schedule delivery, and the delivery person should not have showed up before the appointed time at 2:00 PM, and then left stating I am not home.

I have had a credit card with JC Penney for 10 years. I have never missed or been late with a payment! My credit limit was lowered from $1800 to $100 for no reason! Their reason was because I went through a rough patch this winter that caused my credit score to drop. I have several other credit cards, none of which took this step! I paid my balance off & cancelled my card. I won't do business with a company that penalizes me for no reason!

I ordered a dining table set with 4 chairs, three of the four chairs were damaged. The people who delivered the furniture told me to contact JCPenney to resolve the problem. JCPenney gave me the option to either return the item for a refund or they can send someone to fix them. I decided on the repairman option, he came out and could not fix them and stated we have to order new legs for the chairs. I called JCPenney to make sure they placed the order, they stated the order has been placed and said they would contact me when the legs are in and the repairman will come back out.

We ordered cellular shades from them a month and half ago. When the shades were delivered to our house, I called the store to schedule the installation. I was told the installation was going to be done by another company belongs to JCPenney based in Texas and they could only put in my request through the system because they were not allowed to call that company directly. And once the request is received, someone will call me to schedule the installation. I waited 2 weeks but nobody contacted me. I called the store several times and all they could tell me was "I will send them another email". Finally someone from the Texas company called me and scheduled the installation. I was given a 4 hour window. When the day came, I waited 4 hours but nobody showed up. I called the store but got the same response - they were not responsible for the installation and they weren't allowed to call the installation company.

We ordered a 2nd set of curtains like the ones we ordered from them previously. When we received them we realized we did not need that size and took them back. They would only refund the amount of the curtains and not the whole purchase which included almost 10.00 in shipping. When asked why they said they provided a service to us and basically not their fault we couldn't use them. Nowhere did it say beforehand they would not refund all the charge. Will never order from there or shop there again if that is the way they treat their customers.

This company is terrible. Do not do any buisness with them... They will ship you defective items and refuse to send a replacement without charging you for it... Customer service is the absoulute worst and hung up 3 times on me when I was simply inquiring about the damaged necklace..... They have forced me to issue a chargeback on my card as they would not provide a replacement and me and my wife will no longer be ordering from them ever again... I can't believe how deceiving this company is. No wonder they will be going out of business in the next few years they have 0 respect for their customers.

They run too high with cost of everything extra, I mean charge glass and point of the what need is charge then add on stuff you probably don't need little thing like bright light should come with glasses. Frames are cheap and usually break, that a neglected, it just too much charge for people with low income, I think trying to get rich off seeing.

Customer Service transfer me to 'Corporate Relations'. Spoke with VETTA. She was Rude and Condescending, didn't make any attempt to clarify why I only got 50% of the amount charged when I returned the items purchased online to the Northridge store within 3 week from arrival. All she said is that she's in Ohio and I needed to go back to the store where I did the return because she wasn't there at the time of the return???

I purchased a clearance item online and by the time I picked it up the price had gone down. When I asked the clerk if I could get the difference she called a manager who denied stating they don't do price differences on clearance merchandise. So I called the customer sec # and was told the same thing. I went to their policies and in writing it says nothing to that effect and called back and after a conversation she gave me the corporate number. They didn't even hesitate and assured I would get the difference back in my account. Just to think how many people they have done that too. I cut up my charge and I will no longer shop there.

The last 2 times I've ordered online from JCPenney, I never get my order, or notifications regarding my order. This is twice now that I order and get an email saying is has shipped, but don't come to the store yet for pickup as the full order is not in yet. Then that's it. You never hear again. You finally call the 800 customer service number and they say that some are shipped but not others and to contact the store directly. You then contact the store and they say that most of the order was shorted and that they will have to return it all and try to reorder with no guarantee you will get your stuff.

I see why this company is struggling. Their service is HORRIBLE! I won't go into a long story but in the day of online shopping, Amazon and all, these people have fallen so far behind they are not even considerable anymore. I ordered several items from them, one showed up in the store. I spend the next 40 MINUTES!!! trying to resolve the issue. I gave them the benefit of the doubt and ordered again. One month later, no items AND THEY CHARGE YOUR CARD!!! I made several phone calls to resolve the issue. They promised a refund and here we are 9 days later - no refund. NEVER AGAIN!

I purchased a mattress from JCPenney 12/11/18. Delivered 12/28. I contacted the co. about the faulty sagging mattress 1/30/19. They wanted to charge $85 plus 15% restocking fee and they would return the purchase price. We don't have this money for a faulty mattress.

I bought a watch from JCPenney and was hard sold a jewelry care plan. Associate who sold me the watch told me her husband had the same exact one and that if the band ever got worn out they would replace it. That’s exactly what happened, and when I brought it in for replacements they told me that because it was cosmetic there was nothing they could do. Because of this experience I will never purchase another item from this company again. They lost me because they wouldn’t replace a $20 watch band. JCPenney is not a customer-focused business and they deserve to go bankrupt.

My fiance went into JC Penney about a month ago and paid 1500.00 for a engagement ring. He left the ring there to be sized which took 3 weeks. When he went to pick the ring up the ring was lost and management had to come help locate it. He purposed 2 days later. The first day I wore it two diamonds fell out. I DON'T CARE HOW MUCH YOU PAY FOR A RING YOU SHOULDN'T LOSE TWO DIAMONDS THE FIRST DAY YOU PUT IT ON. He called and spoke with management and was told since he didn't buy the extended warranty there was nothing they could do. IF YOU NEED TO BUY JEWELRY PLEASE DON'T GO TO JC PENNEY. THEY ARE A RIP OFF! Go to an actual jewelry store and get your money's worth.

I purchased a new mattress at JCPenney for $1,400.00 at the Dadeland store on January 20th 2019. The same day I found a better mattress at Macy’s for less money. So I went back to JCPenney and found the same salesman and told him that I wanted to cancel the order. JCPenney charged my credit card for the full amount and was told by the furniture department that I needed to file a dispute with the JCPenney credit card department. Today is February 4th and they have not credited my account. I was told by the credit department that it will be a good idea to make the minimum payment when due on February 20th. Pay for something that I never received, and never delivered and the cancellation was done the next day. I will never buy a pair of socks at JCPenney. And I will copy this notice and publish it on all the online means.

I recently visited JCPenney in Forestville MD to buy bday gift for a friend and I went to several stores before I came to JCP. I found after 10 mins. What I was looking for/men's Under Armour shirts & pants individually wrapped of course. There was several to choose from but only 2 in the XXL sizes for bottoms/tops. I took all 4 packs (2 tops/2 bottoms thermals). The cashier in customer service location scanned the items but 2 wasn't scanning so she told me I couldn't get them. I told her just scan the other 2 that do scan. Went through and that should take care of that. She said no.

Purchased a microwave and a refrigerator. They both needed to be serviced within a year. Having someone to come and service them is a hassle. They send you to many different departments. Please do not purchase anything from Samsung.

Bought 2 appliance from JCPenney store in Clermont FL only to told that delivery is out of their hands and it is a 3rd party provider name GE Enterprise that will call you couple hrs before and said that they will be between 2 and 6 pm to deliver, call the delivery office and ask for a specific time because customers have a lot of things to do or either working, ask for 3.30 pm I be home but guy shows up before 2 pm and said, "If you are not home it goes back to warehouse although you paid JCPenney for the appliance." Their service sucks, in these ages where their are Amazon, FedEx, UPS, USPS, deliver without signature. I would not buy again anything from JCPenney appliances or either GE products from JCPenney.

I have been a lifelong customer to JCPenney for various purchases. Unfortunately, it is with great disgust that I am writing to provide future shoppers a "heads-up" before they purchase ANY appliance from JCPenney. Their staff at the Deptford, NJ store, I feel do truly care for their customers. However, once you make your purchase you can expect to be left to fend for yourself. The people behind the retail store aka "customer care" do not care in the least as to what problems you may face with your purchase. Once they have your money they will do nothing to assist you in any way.

I ordered a Beverly Curio Cabinet on December 10, 2018 for my parents. The JCPenney website listed the item's shipping info to be delivered by December 24. On Dec.13, I received an email stating that "your item has been shipped". So I thought everything was going on schedule. As the days got closer to Christmas, I didn't get any more updates/no tracking number (which is odd). I contacted JCPenney NUMEROUS TIMES and was told that furniture orders are usually 4-6 weeks!!! They don't know why the website said Guaranteed Christmas delivery and that many people were upset for these same reasons. They weren't even sure where the location of the cabinet was!!!

I have called and spoke with several of your customer care reps as well as the Escalation Department as well as the corporate line and have gotten NOWHERE!! We ordered our nursery furniture on December 7th and have gotten the runaround ever since. Apparently it shipped out on December 11th from a 3rd party but no one can actually locate our order and put their hands on it.

I ordered some XL snow pants. When I picked them up (Toms River, NJ) they were size 2XL so I returned them. They didn't refund me all the money, they still charged me the delivery fee even though it was their fault. I tried to reorder them and they were out of stock. I just looked them up and the price doubled. My order number was ** just in case you don't wanna lose a customer and member. I hope that you guys can send me the same pants in an xl size for the same price of $23 dollars and same color. Have a good one. I expect an apology.

I previously ordered a sport coat and was a little disappointed in the quality, but it was ok. You get what you pay for. So I decided to order another sport coat, but this time I decided to pick it up at the store. Thought maybe the product would not be as wrinkled as the previous one. I had to wait longer than the specified time of 4-7 BUSINESS days. I called and went to the store and they said to give it another few days. Ok, was patient. Then they called yesterday and I traveled 50 miles to the store. They went to the back and brought it out, and it was wrapped nicely as if they took good care of it. I did not check it other than to make sure it was the size I ordered and color.

I have been a loyal fan of JCP for over 35 years and have also been a JCP cardholder for that same time. I recently received my new card in the mail and activated it. I later realized it was a CREDIT CARD which I did not want and which was obviously sent to me on purpose so I would mistakenly activate it (exact same platinum color and lettering as my regular JCP store card). I called to cancel it and was told that my regular department store card would not be reinstated and that it was a credit card or nothing. Unbelievable!!! After all these years and all money I have spent it was, "Sorry Charlie, we don't care." I will not be shopping at JCP again!

This was hands down the WORST EXPERIENCE I have ever had! DO NOT ORDER FROM @jcpenney! I purchased a beautiful king bedframe, they came and set it up and it was broken in a few places and they refuse to correct the mistake unless I pay a restocking fee! Not only that the delivery was 3 hours late with no one to contact me to say if they were coming or not, so I sat home all day and night waiting. I have spoken with several “escalation reps” and nothing has been done, they are condescending and rude! One woman stated it was going to be taken care of, I waited 5 days and heard nothing. I call back and it was never taken care of, she lied!!! I cannot express enough NOT to purchase furniture from this company! ‬

Purchased a set of rings at the West Mifflin PA store a week before Thanksgiving that had to be resized. I was informed it would take 2-4 weeks which was OK, since it was intended to be a Christmas gift. Contacted the store at the two week mark and was told they were not back. Went to the store at the four week mark, and after an extensive search they found the rings, BUT THEY HAD NEVER GONE OUT TO BE RESIZED!!! If my mother hadn't wanted them so badly I would have demanded a refund, but was told they would go out ASAP, and as a rush order. Subsequently, didn't have them for Christmas, but they finally came in SEVEN WEEKS AFTER PURCHASE. I will NEVER spend another cent at JCPenney!!!

I bought 3 major appliances from JCPenney. All LG brand. My microwave lasted 14 months. Warranty was 1 year. I did buy an extended 5 year warranty through JCPenney. I have been waiting for repair 48 days. My microwave needed 4 major parts and one is on backorder. I keep getting told a different date that the backordered part will come in. I also was told that the parts probably cost more thAn the actual microwave. Extremely frustrated. Will never buy appliances from JCPenney ever again. Horrible service. All they do is give you useless information and say they'll call you back.

I purchased some black Arizona boots on New Years. They were on sale for $18.99 the day after I received an email saying back order on the boots and I went online seen the same boots the same size being still sold for $24.99. I called. They said, "No worries. You will still get them but we have to get them from another store or warehouse. We have 4-7 days to get them to you."

I'm very happy with the stove and microwave hood I purchased from JCPenney, and though the installation team was friendly, the primary installer almost refused to install my microwave/hood until I showed him I had paid for the installation on my receipt. He had to use a large drill bit to enlarge a hole for the plug, and scratched the stainless steel door of the microwave with it, and dragged the drill bit across my kitchen counter, deeply gouging it. I did not complain or raise the issue because I've previously experienced retribution from JCPenney installers after complaining about the mess they made during carpet and vinyl flooring installation. I wish I could feel more comfortable about having installers in my home, I would remain a JCPenney customer. But this was it, no more major appliances from JCPenney.

J.C. Penney is an absolute joke. I ordered an item and after it having said “In transit to store” for weeks, I finally called them. An agent who sounded so monotone I could barely understand what he was saying stated I could get a refund before even giving me any other option to fix my issue or to repurchase said item. Keep in mind I just asked for the status of my purchase.

Not impressed. I have shopped at JCPenney forever and I'm not sure I will continue after this past Christmas holiday season. Coupons they send out are worthless because everything you try to buy is excluded. Very frustrating. But, the lady in front of me really made out somehow. She put all her items in stacks of just over $25 and had about 8 to 10 stacks and the cashier let her re-use the one-time use $10 off coupon over and over again because she argued and said "I'm a rewards member". Well, so am I and they take my coupon after one use when I'm lucky enough to actually find something not excluded. Coupons state one-time use and surrender after use. They could learn from Kohl's in my opinion. You can use a coupon, percent off, rewards, promotions and anything else you might have all at once. I tried to use a gift card and coupon at JCPenney not long ago and couldn't because they only have room for one I was told. :(

Ordered a pair of sweatpants online December 2, 2018. Status showed shipped, shipper information not available for a month. Called customer service to find out where my sweatpants were at. First person reviewed the status and what she was seeing indicated that if I had not received it, it was lost. I had a choice of a refund or reordering. I took the refund. She asked me hold while she processes it and she hung up on me. I called back and got a second person who wanted to argue with me about why I was calling. The next day I see my refund notice and they did not refund the full amount. I have to pay the shipping on a package I did not get!! Sorry JCPenney, besides the crummy treatment from your customer service people, that just cost you a customer. Kohl's will gladly take my money.