JCPenney Reviews

I just ordered over $6200 in appliances from JCPenney, and what a joke! I don't know why anyone would ever buy from them. We worked with an associate in store and purchased 6 major appliances this past Saturday and were told by both the associate and by looking online that all were in stock. We were given a delivery date of January 3rd. Never got a phone call today to give us a delivery time for tomorrow, so my husband called and found out that ALL GE appliances are back-ordered and the earliest delivery date would be January 22nd. This is COMPLETELY unacceptable. We only went with GE because they were all in stock and never would've gone with these had we known it would take this long.

The overall ease of ordering online was fine. The shoes are still in perfect shape. There were two shoe boxes inside of one large brown box. One of the boxes had a white rope tied around it because the box was destroyed. And when I say destroyed, I mean destroyed. The lid is half hanging off the back. And the overall box is in terrible condition. These were meant to be a gift and now I have to take them out of the damaged box and put them in another package. It wasn't the post office's fault because it is like this inside of the larger brown box. I am super disappointed to say the least.

When I placed my order total payment was pending, which is fine. Then, each time a shipment was sent out, the amount for the items in that shipment was debited to my account. This led to a confusing and frustrating overlap of charges. Inventory logistics is extremely lacking. Though an item is available when you order, it may not be when they ship. The website will still indicate items have been shipped when they are not available. So you don't know if you'll actually receive your items until you open your package. When I contacted them about missing items, they referred to the same flawed system. I had to prove it wasn't sent by showing them a note that was included in the shipment. Without that note, they would have had no idea I didn't receive the merchandise. All in all you don't know when or if you will receive items you have already paid for.

I have shopped with JCP for many years for my wife. Always found their products to be well made and durable. As with a lot of people now I seldom find the time to visit my local store and shop online quite frequently. I usually try and order for the Christmas Holidays 10 to 15 days out because of the shipping demands this time of year. So I went on site 12/14/18, found merchandise and ordered through JCP. The site said merchandise would be delivered by 12/21/18 so I completed the order. I received an email from them stating this. A few days go by and I get an email from UPS stating the delivery would be pushed back until 12/27/18 two days after Christmas. I immediately call JCP customer service and was informed that the carrier had previously told them the day before they were running 24 hours behind.

Admit it - this will be one of those companies, when put out of business by Amazon, some of us will be cheering loudly. About twice a year, for the last two years, I try giving JCP.com a try again. So, this is partly my fault because EVERY SINGLE TIME, they send the wrong item, don’t count and send the incorrect number of items ordered. So once again, I was stupid. Ordered nine valences for a gift. I was certainly charged for nine and they took the money immediately from my PayPal. What arrived? Eight. Because they apparently hire people that cannot count. Then, when you call, customer service - EVERY SINGLE TIME, I feel like I’m talking to someone from the hood that is strung out. Well, once, a woman was filing her nails so that was different.

JCPenney has the worst customer service I have ever experienced!! In the Cool Springs Mall, there are only 3 check out kiosks for the entire store with up to 4 registers. Most would expect all registers to be open in the middle of Christmas season but they only had 2 SLOW clerks at each kiosks. If it wasn't for the coupons and sales, I wouldn't have stopped in this store (& would not be complaining). If they don't change anything about this, I'm not so sure I'll do this next year!

I purchased a mattress at a JCPenney store and was told someone would call me within 5-7 days to schedule the delivery it. No one called me after 7 days and I called the 0800 number and was told that it would take about 4 weeks for my mattress to be fabricated. Due to my urgency and to the wrong information about the delivery upon purchase, I cancelled my order. It has now been 1 month and I still haven't received the reimbursement as they said it would take 3-5 days. It has been a terrible experience and don't recommend this store.

My bill is paid in full...but yet, they claim I haven't paid a bill. But yet I have proof with cancelled check, front and back. There is no one that I can talk to in the US about it and people in Manila have no clue. In the meantime I keep getting letters even though I've proved I don't owe a thing, along with interest and late charges added monthly. Never experienced such ignorance in all my life. Can't wait to get this settled and I can cut up the JCP credit card.

I bought a fridge, stove, and two protection plans in 2016. It’s now 2018, and I needed to file a claim for the ice maker that wasn’t working. It took over two months, and me calling JCP protection plan service line over 10 times, to get someone to get it taken care of. I talked to 3 different managers and multiple Employees, who all promised someone would call and schedule the next day to get it fixed. Yet no one did. I had to spend hours on the phone and it was way more a headache than what it was worth to say the least. No one helped, everyone gave me a different answer every time. Very stressful and irritating. I will never be buying an appliance and for sure never a protection plan from JCP again!

I have ordered a refrigerator through the website that it was not delivered at the time and day it was informed by phone. There were no apologies for no-showing and no explanations for what happened. I have to cancel my order through the phone 844-527-2775 on Nov. 26 at 7:28 p.m. (staff name: Aldery). They only have returned a part necessary for the installation (about 10 dollars) and the fee for taking back my old refrigerator (about 24 dollars). That is it! What is my refrigerator refund? I have been waiting for 18 days and nothing! I have no choice but to enter with a dispute.

For almost 2 months now our fridge from JCPenney has not worked. We bought it less than 2 years ago and they keep telling us to wait and wait. They make up excuses for this or that. We’ve even said to return the fridge and we’ll pay the difference for another one. What did they say? Wait more days? Save your time and money, do not purchase appliances from them. We won’t ever again. Much luck.

Purchased Disney collection Cinderella ring (white gold). After a month saw irritation on my finger, took off to heal thinking it's water under ring, put it on, happened again, let it heal again, tried a 3rd time but left it in thinking maybe my finger just needs to get use to ring and it’s just skin irritation...nope, finger got blisters on it. Took pics when irritated and walked in to show them in person. Tried to return or get an exchange for yellow gold ring and they wouldn’t do ANYTHING for me 'cause it was past return date. Also they had to look up my receipt because lady who sold it to me didn’t give me my original receipt after getting it sized and lady no longer works there.

Bought ring with lifetime care plan in Nov 2016 for my engagement. Within a few months, noticed a crack in the diamond. It was covered in my plan to replace the diamond. Two months back, I gave my ring to polish and when I got it back, found the diamond broken. And this time, they arrogantly denied to replace the diamond even though they were responsible for this breakage. They said the diamond price is more than the ring cost so we cannot replace. Highly disappointed and worst shopping experience with any store. Never going to buy anything from there. I do not recommend anyone to buy from there. JCPenney is the worst store ever. They are like thieves!!!

I shopped at JCPenney yesterday in Keene, N.H. When I brought my items to check them out, I also gave the associate a JCP discount coupon that was mailed to me. I presented a gift card to pay for my transaction and was told that you cannot use coupons when you pay with a gift card. This was news to me since I’ve used coupons in the past and paid with gift cards. I’ve tried to contact the store numerous times today regarding their policy. When you select 0 for customer service, a recording tells you there is no one available and hangs up on you. I called the 800 number and there is no option for asking questions about their gift card policy. Absolutely ridiculous!

I placed my order online and was given the confirmation number. When my package arrived I was missing 2 of the 5 items. I called customer care and was told that 1 of the items are out of stock and the other will be delivered by December 4th. Today is December 4th and after calling customer care 3 times I find out that the item I was waiting for is out of stock and told I will not be getting that item. I told the person that she was the third person I spoke to today and was told by the other two that I would definitely receive my item. I asked to speak with a supervisor and was on hold for half an hour while a supervisor still could not be reached. I called corporate and told them of the issue but I got the feeling I was just bothering them and didn't get anywhere with them either. This company is a total joke!! Will never order from them again.

I took my daughter to get pictures taken for the first time. She is one. My appointment was scheduled for 1, I showed up 10 minutes early for them to tell me they were 45 minutes behind. After waiting OVER AN HOUR with a one year old who was over it, they called me back. The photographer's name was Beth and she was BEYOND rude. Words can't even explain. She rushed me, and the session, there are a TON of flaws in the pictures, and I am not happy with any of them. I got home and wanted to cry. So much money and time wasted. Terrible experience. I will never be back there or suggest them to anyone.

I am so pissed off with them that I take oath today that me and my family members will never going to buy anything from JCPenney. Their order tracking system has no clue what items have been shipped, delivered, which item is in stock etc. They take the orders and keep the money for few weeks and then cancel the order without even informing you. If you call them to complains, there are bunch for rude people who handles customer calls. When they cannot answer or explain the issues properly, they hung up the calls.

I ordered a ring online so I could get it well before Christmas, I got charged for the order and the status when I checked said shipped. A few days later I get an email stating my order was canceled while the money was still taken out of my account. I called customer care to ask why but the guy I spoke to literally said "I don't know" to every question I had. I asked him why it got canceled while I can still order it online. He then said "I don't know, just to order it again", but then I would be out double the money for a few days since the first transaction already went through without any information if it would be refunded. I decided to check if any store nearby had the item in stock, they all showed they had it but when I called none of the stores could find it.

Ordered 4 appliances on 11-8-2018 Fridge stove dishwasher and microwave. Delivery date for 11-28-2018 between 1130 and 330. Got a call at 319 to tell us their truck broke down. Have not received 1 call from JCPenney since then. I have begged and pleaded for my appliances to no Avail. If I cancel the order I have to pay a 15 % fee and wait 2 weeks for them to credit my money back that they already took out of my account. So here I am with no??? no appliances and waiting for them to call me with a reschedule date. Buyer Beware. Don't buy anything from them. I have called for the last 3 days for help. Once again, "Someone will call you back," been put on hold for over an hour, no one has helped me.

I paid for 2 day shipping, still have not received my order, estimated delivery date is now set for Monday December 3rd. When ordered I paid for Express shipping. I paid for my order to be delivered by November 29. Tried reaching the company with no answers or comment on how to fix this. DO NOT PAY for Express shipping. I'm now scheduled to get my order the same day that it would have been scheduled if I used the free shipping. If I would have known that my order was going to be late I would have ordered from a different company. Don't waste your time and money.

I placed an order with enough available credit. I got an email with order confirmation, then about 30 min later, another email stating they were sorry, order could not be processed. No other info as to why. I placed the order again, again same issue. I called Customer Service. They told me they could not see anything wrong, to contact the actual Bank that issues the JCP card. I did, they reviewed and said everything looked good, that it was an issue with JCP. So I call JCP CS back... CS placed the order for me. Same thing. I called them back. JCP CS said they did not know what was wrong. I told them someone needed to tell me what the issue was. I argued with them for quite a while, I finally asked to speak to a manager. I spoke to a manager and she tells me the same thing...that they dont know what the issue is and can't help me further.

My fiancé proposed to me on October 13th 2018. I loved the ring he purchased me. It’s beautiful. That week though my finger started turning black. This is suppose to be a 10k gold ring. At first I thought it was from working outside then weeks later realized no it’s not from that. It’s fake gold. Called. They said there is a warranty on it. I said, "Can that fix it being fake gold." No answer of course. It’s a shame cuz not only did he spend a nice amount on it it now has a sentimental value that they won’t be able to fix.

I am writing this as I am without a clothes dryer for the next two weeks. I brought brand new GE appliances from JCPenney a few months ago and paid them to deliver and install. The dryer leaked gas from the start. I reported it to the JCPenney installer who told me that that was normal for the dryer I bought and would eventually go away. I used it for a few months. Then called the gas company who came and told me it was a danger and a death trap and to contact the manufacturer. GE told me the part was not in stock and that I have to wait two weeks to get my dryer repaired. They also filed a incident report because of the gas leak. So they acknowledged wrongdoing but refused to prioritize the repair or a replacement.

My 90 year old mother with Alzheimer's got an email confirming her order of 1,500.00 from JCPenney from somewhere in Texas. We live in Illinois. Since I knew she had not ordered anything I tried to contact JCPenney and notified them of fraud. Customer service would not talk to me since she was at my sister's. I got notices from JCPenney that the order would be delivered via UPS to our home address. The package never came and I thought that JCPenney must of canceled the order and shipment because the shipment disappeared from their system. The next week I got a monthly bill from JCPenney for the order. I tried again to contact JCPenney since my mother was home. I called, had them and had her confirm that it was ok to talk to me.

The Winston-Salem manager whose name is Frank is choosing who he will and will not give the promo savings coupon for Thanksgiving. We walked in the door and he refused to give my dad one because he said, "Oh I've seen your face before. You've been here." We have literally just walked in. Nobody else in the store would do anything about it because they acted like he was the ultimate boss. With all of the hundreds of people going in and out the store you cannot say who you did or did not see because you could be wrong just like he was right now. We asked three different people after him and they all basically just said he is the boss.

Damaged package/product. Called to get this for Saturday for my son's birthday. They refused to do so and said I go to the next store and exchange this. That's (especially on Thanksgiving and Thanksgiving day) 3 hours for me. Treated me rude. Incompenent and the company deserves to fail which is no wonder.

I ordered a set of washer and dryer from this store and included in the order the installation kits because according to them they were going to install both appliances at delivery time. When the delivery got home the guy told me they were not going to install the dryer because it was gas. I asked the driver to wait until I contacted JCPenney to find out why they were not installing them. At, the end they didn't install the dryer after saying they would and worst of all the delivery people left the house dropping off the appliances without me saying I was going to accept the delivery. When I called JCPenney 20 mins later to explained what happened and that I wanted to return the merchandise and a full refund, they refused to even take the return if I didn't pay 15% restocking fee.

JCPenney App tells me I have rewards points, so I make my order on Nov 2nd hoping to have the stuff ready for Thanksgiving. I call twice. First time they said I need it a new method of payment which I gave to them, three weeks later no items, call again so they tell me to go to the store because they have no idea what happen to the order. I go to the store. They have no clue, they called and put us on hold for over 20 min. Wasted more than one hour and the only thing they said, "Sorry. We will refund the order, you need to pay full price." Zero empathy, zero customer satisfaction. I have spend thousands on this website but after that experience I will be taking my money somewhere else.

I place my online order on 11/06/18 and never received a email or text letting me know it was in. Called on it on the 12th. Was informed it was in. This went on for several more days telling me it was in. Went into the store on the 13th. Had half my order. After waiting 20 mins at the register while they searched on my lunch went in again on the 19th. Got one more item of my order. Was told to give name and number and they would search for my stuff and call me. Will never do site to store again. It was a nightmare and still haven't received my 3 remaining items.

Mistake number 1 - buying from JCPenney of a major appliance. We had bought a washer and dryer and a fridge. They first told us 5 days so we set it up for the following Saturday. We received the washer and dryer. However while taking out the old one they manage to cut and bend up one of the hoses on the washer. Then all of a sudden there was a leak.

Ordered a sofa online on Sept. 23, 2018. Never heard from JCP. We called 3 weeks later, was told sofa on way. Never heard or saw sofa. Called again, was told sofa was damaged. Waited, never heard from JCP. Third call, can’t find sofa. Meantime sofa was charged to JCP credit card. After 4 more calls and being jerked around (it is now 10/27) I canceled sofa order. Seemed too easy with “Rick”, so we waited and call again to confirm return. Nov, 5 - “Anna” now, we were told all is taken care of. Looked online, still have a charge on my bill for sofa Nov. 16. Got jerked around again, spoke to Cameron a “supervisor“. He promised me that this return WILL BE TAKEN CARE OF BY NEXT WEEK. Sorry if I’m a bit pessimistic about this being the final call. No thanks to (in order of my calls) Angie, AJ, Sandra, Keisha, Kelly, Stinner, Rick, Anna, Jennifer, Anthony, and of course Cameron. Wish me luck. NEVER AGAIN.

I placed an online order with JCPenney on 11/13/18. The shipping options were standard delivery for free between 11/19-21/18 or pick-up from the store (it's over an hour drive). So I opted for the free shipping option so I would get my items before my Thanksgiving trip and I wouldn't have to spend hours driving to pick up the order. JCPenney took so long to "prepare/package" my order (and the customer service rep blamed me and lied to me about shipping) that now the order won't be delivered until after I leave the country. They offered no sympathy or apologies, nor did they offer any other suggestions to try to fix the situation. HORRIBLE, HORRIBLE, HORRIBLE. I spent hundreds of dollars on an order and now I won't be able to use anything that I wanted to purchase. And to make it worse, I couldn't even cancel the order and I will have to return everything I bought and try to buy all new things before my trip.

I purchased my appliances online since they had a Black Friday sale going on. Before checking out and paying, it asked me for my zip code to let me know when they would be able to deliver my appliances. The earliest date was Nov 15th. To make a long story short, I received a phone call the day after I placed my order letting me know they would be delivering my items Nov 15th between the hours of 1 & 5. I said ok cool. Then 10 minutes later I get an automated call saying shipping has been delayed and I won't be getting my appliances until next week on Nov 20th!!!

I love these bras and have purchased at least 10 of them in the last year. The problem I have is I don't even get to the first wash and the underwire is poking out. painfully into my armpit or chest. They will not exchange and it infuriates me. So I had to start pulling the underwire out and just wearing as is. I literally just wasted more money by purchasing 3 more I'm going to pick up today. They probably won't last 3 months even rotating them. They need better reinforcement for the underwire.

Ordered an eyeshadow palette from Sephora through JCPenney’s online catalog and the item was delivered damaged. The time it took to find an email address to their customer service was well over 20 minutes. (I prefer email rather than calling on the phone since that usually takes more of my time). The fact that they don’t gave a published email address to customer service is bad this day and age but worse was they did not offer any incentive to make up for reviving a damaged item.

I received my credit card and made my 1st purchase on 9/9/18 online. I paid more than my minimum payment due on 9/28/18 when I received my 1st bill. I made another purchase in store and made my next payment on time which was 10/2/18. This is the normal due date. Here we are on 11/2/18... I decided to pay off my account according to the balance that is printed on my statement. A day later I find that they have charged me a late fee. I called to speak to customer service and a rude man with a heavy accent told me that the late fee was due to the early payment I sent back in September and he was so rude and disrespectful, even mocking me, so I asked to speak to a customer service manager.

One customer service rep told me that it was already at Ryder and it must have been miscoded. Give them a week to look for it. He requested a call on 10/17. I call back a week later another rep tells me it’s out of stock and won’t be in stock until 10/29.

I find out today that my stylist was fired for supposedly giving me a discount for coloring my hair, when I myself had to purchase my own color and shampoo because the salon does not stock well. They don't carry the color I use in my hair let alone they advertise these beautiful pastel pinks, rose golds, unicorn colors, yet don't carry a single tube in the store. I have my own beauty license to go purchase the color at Salon Centric. So you fire one of the best stylist in the salon because you she didn't charge someone for using a color you don't even carry.

Sunrise Mall, Citrus Heights - I placed an online order on 10/27/18. I received an email on 10/29 saying my items were on the way with a tracking number, however the next day I received an email saying one of my items was unavailable and I would be refunded, no big deal although I thought it was a little odd to receive this message after I had already been messaged that the items were on the way UPS? A large box is delivered on 10/31 from JCPenney’s. The box inside was labeled men’s work jacket/Realtree size medium (I had ordered a Levi’s medium weight Sherpa lined men’s jacket size M). I opened the box to find a burgundy pleather/stretchy material women’s size large jacket/shirt?

I was shopping for men's underwear and wound up spending about $100. I was shocked at the disarray of the shelves and that there were so many packages that were already open! When I finally found what I wanted in sealed packages I lined up as the 6th person in a check-out line with only one person handling sales. The entire experience was somewhat agonizing and I guess there really is a reason to go to Amazon. I used to love the JCPENNEY at Oakland Mall, MI, but not anymore.

They take 15% restocking and that’s cheating because simply their materials is worse than Walmart and they take 85$ to come pick up their stuff. Also no matter if you want to change your stuff to better ones or no you will pay. They just want money and the people are rude.

Online ordering. I placed an order less than 2 hours ago and because the item was not avail for store pickup I was forced to ship it to my home at a cost of 8.95. After receiving my confirmation I began shopping again on their website and found a pair of shoes I wanted to purchase however another charge of 8.95 shipping would apply. I called customer service to ask if they would either modify the original order to include the 2nd item or waive the shipping. They refused to do either. The customer service rep became argumentative on the call to the point I had to request a supervisor, meanwhile he continued to argue that no shipping would be waived and they would not modify. He told me that I could have it shipped to the store “for free”.

All of the clothes and shoes section for little kids and babies was so unorganized. I could not find anything I wanted because nothing was grouped correctly. The clothes were mixed between boys and girls and different styles. Toddler stuff was in the baby section and where it said newborn to 12 month was mostly toddler clothes.

I went to the Saginaw store after seeing an advertisement for saving 30-50% off on your purchase. When I arrived at the checkout I inquired about the ad I had seen and was told I needed to get a coupon to reveal my savings. The cashier stated a lady was handing the coupons out by the escalator so I went halfway across the store to get my coupon...no lady by the UP or DOWN escalator handing out coupons. I went back to the cashier and told her no one is there. She then told me to check in "fine jewelry" which is next to the escalators. Look for a lady with a red shirt and a bag. So I went halfway across the store again and still did not find the "coupon lady".

JCPenney's should really stick to selling clothes and towels, they are horrible at selling major appliances. I purchased my appliances in store in Clermont, FL on July 7, 2018, they were delivered on September 29, 2018 damaged. The damage was so bad that they did not take the refrigerator or range hood off of the truck. Today, October 18, 2018 my contractor is unpacking the dishwasher to install and the dishwasher is dented, front and sides. I call all the numbers available only to be told that I needed to call within 48 hours of receiving the merchandise. This was never explained to me or I would have had them unpack everything. They want to send a tech to my house, the dishwasher is not broken it is dented.

I ordered an appliance online. Had to enter my zip code to confirm the earliest they could deliver, was given a Wednesday. On Tuesday when hadn't been contacted for delivery set up I called, told delivery changed to Thursday. Called on Wednesday when no one contacted me again for set up. JCP tells me now it's Friday while appliance hotline still says Thursday. After over thirty minutes with three different people I am finally told they only deliver to my area on Friday or Saturday. Funny that didn't come up when they insisted on my zip code to place the order! And what good is a delivery hotline if the information is wrong? Holding my breath it arrives Saturday in good condition. If JCP wants to compete with others, like Home Depot, for appliance sales they have a lot to learn!!!

I do not normally shop at JCPenney. It's been years (almost near a decade) but I did recently shop here because they advertised every $30 you spend you earn $10 back in rewards. The maximum you can earn was $30 back in cash for rewards. That wasn't the problem. The problem is I spend over $150 so I should have got $30 in rewards. It was a problem getting that. I had to talk to several different people because they did not want to give me that. They gave it to me a week later but when I tried using the rewards it's not like cash. It's a rip off and very misleading.

Ordered a dress and blouse from them, order went through... About 5 days later, I get an email that the blouse is no longer available... Ok, things happen. I finally get the call the dress is in which I go to pick up. I also bought a few things. While checking out, #**, ask for my phone number, which I give her... She does something and ask for number again, again I tell her...

It was streamline easy to order online and then wait for it to be delivered home. The only thing that I feel is disappointing about JCPenney is the customer service. It doesn't seem like there's a sense of urgency sometimes. One time, I stood in line for a Retail Sales Lead to help a lady find a security tag while she folds the 50 clothes the lady bought without making sure I was being helped. It took 15 minutes of my precious time. I had to raise my voice to get her attention.

I ordered two down pillow for about $88.00. They were being shipped to my closest JCPenney, an hour drive from my home. Received the email that they were ready for pickup. Drove the long drive to find that only one pillow was there. Was given one pillow and was told I would get a message when second pillow arrived. No message and then I get a "returned item" refund in the form of a gift card in the mail. I paid through PayPal and I want a refund, not a gift card! Called them on the phone, man says he cannot refund my money and I have to open a PayPal case. PayPal finds in my favor but I have to ship back the first pillow and it cost me over $12.00.

Having a house built, purchased my appliances while they were on sale. My house wasn't ready for the appliances to be delivered so I changed the delivery date, delivery company will only hold for 30 days. I am still not ready for appliances so I tried to change address of delivery to my contractor's shop so that he could put them in my home when he is ready. This is an impossible task! So do not order any appliances until you are ready for them or try to change the address. It will not happen. I have to cancel my order and probably lose my sale prices unless I can get a store manager to honor them. Very, very disappointed, angry and frustrated in JCPenney! I understand they are trying to protect me as a consumer, but I am also a loyal customer. You would think that they would also take that into consideration!

This has been by far the worst customer experience I have ever had. From getting told someone would call me back in a couple days about my order, to being told they did not know where my furniture was, then it being damaged because they work with a terrible delivery company called Guardian Logistics, who delivered it three weeks late damaged, after they did not even know they had it in their receiving, and then being told I’d receive my refund and waiting a week just to be told there’s nothing in my notes about getting anything or even the conversation that happened. I spoke to 7 people at JCPenney, 5 of them sounded helpful on the phone all to realize that nothing was actually getting done.

"I" made a mistake & accidentally overpaid JCP $4903.00. After initial call informing them of my mistake, we agreed to make the correct payment over the phone of $49.03 so the mistake would be rejected and to wait 5 days. NO - it was not rejected but kept. Then they said it would be 5-15 days until I would receive a check for my refund. I called 8 days later and they said they have no request for a check request and that I have to wait another 5-15 days.

Wish I could give zero star. I ordered sweater from Jcp.com and website accepted order and after 3 days they canceled my order. Can you believe it?. Website had wrong stock and took order and then took them 3 days to figure out to cancel my order. Called customer service to cancel my order which has another sweater also in order and customer service could not cancel my order. Asked to contact store. And today after 7 days my order is showing in transit to store. Everywhere there is a mess! No wonder customers are turning away from JCP and using other alternatives.

Supposed to have a Frigidaire refrigerator delivered, but when it got there it had big gash where something had fallen on it? The insulation stuff was sticking out so it was declined. Then had to live out of a cooler for a week with guests in town because JC Penney is a "good" company and we got rid of the other refrigerator. They then delivered another a week later. It had dents in it close to where the water line goes into it but we really needed a refrigerator so we had them leave it to put stuff in.

After washing my 4 Stafford Heavyweight T-shirts, 3 out of the 4 have small holes in them. These are brand new. Bar Code # is 5044070010711. Another # on tag is 504 4070 0117. Tried to call, but put on hold forever. JCPenney customer service is non-existent. They are ignoring the customer.

JCPenney used to be a place you could go to get reasonable quality at reasonable prices. I stopped buying clothing from them when that quality tanked. However, the household goods still seem to be alright. Two days ago I ordered a sheet set for an elderly relative in an assisted-living facility. I tried to order it online and have it sent directly so I wouldn't have to pay for shipping twice, once to me then back to the family. What a ridiculous mess! The website won't allow two different address, one for billing and one for delivery so, rather than take a risk, I called in the order. After being on the phone for literally half the day, working with FIVE reps who weren't even able to cancel the order, the billing and shipping information was finally unscrambled and the order placed, only to discover that the name attached to my credit card was wrong. The only reason Citibank let it go through was because I quickly called them to explain.

Placed an online order for over $400 and attempted to cancel order the same day, but I was told NO. JCPenney uses third party vendors (just like Amazon - so why on God's green Earth would I shop Penney's with such terrible customer service), so you may not CANCEL the order, once it's been submitted to vendor. My only option is to wait until it arrives in the local store (placed order on Friday night, and it took almost 4 days to ship it out), then go into store and request a refund. Crossing my fingers that they LET ME REFUND. I am scared to find out. I will update, once I have received and attempted to return my items.

I took my smartwatch in because I bought the care plan and it was broken. So they said they'd send it in and it would be ready in 2 to 3 weeks and they'd call me when it came in. A month later and I hadn't heard anything so I called and they didn't have any answers for me so I showed up in person. They said the watch had to be sent to the manufacturer and they didn't bother to tell me this but it could be more like 4 weeks after that before it would be ready.

They kept cancelling my orders for no reasons. I had to call their Customer Care many times, and everytime they said the orders went through (after all those verifications!). I then got confirmation emails, but only to receive cancellation notices (again) shortly after. This happens again and again. It’s such a waste of time to shop at JCPenny!

Recently purchased mattress & Box Springs. The Box Springs are not box springs at all; rather, it is 2 boards boxed with some wire framework. There are no Springs. Coiled springs are supposed to have flexibility and spring to support mattress & body weight on mattress. When you put pressure on the "box springs", there is no give nor spring. I tried to RETURN this garbage product and it will cost MORE for me to RETURN the "box spring" than the cost of the purchase!!! I received a phone survey about the delivery. Not one question regarded the product. It only dealt with customer service of the delivery people, and I didn't have any problems with them, they did their job.

I order pants on 8/30/18. I get an email today that shows the order was cancelled, yet the order status shows as shipped. Unacceptable to show as shipped and then 3 weeks later advise me otherwise. Macy’s, here I come! I will never give another dime to this place.

Order No: ** Signature Design by Ashley® Levelland Reclining Sofa. I ordered a reclining sofa and received one that does not recline. Ever since I have been chasing them to get me the right one. Each time I got pathetic customer service, poor response and misinformation. I am stuck with the wrong one for several weeks and I have no idea if this issue will ever get resolved. Never again will I have anything to do with JCPenney or Ashley Furniture.

We purchased this sofa about 6 weeks ago. We were told that they would have delivery to us in 3 weeks. When we didn't hear anything from JCPenney, we decided to give them a call and find out the situation. Upon calling THEM, we were told that our ONE sofa was out of stock. 2 - 3 more weeks out for delivery time. It's now ABOUT THAT TIME, and we started getting phone calls from some delivery place in Chicago (Veteran's Distribution of Chicago). Apparently, they deliver for JCPenney. They left us a voicemail with a job order number. So we called them back and left a voicemail with them to call our cell phone.

I placed an order online. To save the high cost to deliver to my house, I opted for in-store pickup. When the item arrived at the store, I drove down to the mall, found parking, and searched for the online pickup area hidden in the back corner of the store. There was a long pickup line and it took at least fifteen minutes to pick up my order. Once I got home, I opened the bag and found that they had sent me an XXL size of shirt instead of the large that I wear.

We have bought different items, online and in-store. In my opinion, it is always recommended to look up the price online and then go to the store to see if you can get a better deal since their coupons differ between store and online. We have been always better off going to the store and saved $$$ every time. The store in my area has more senior staff members that don’t sell up, they tell you how it is and what they think. I really appreciate that and delivery was always easy to schedule.

Ordered furniture online. It was delivered broken. Even though not all of it was broken, I was told I had to return it all; however, they never actually scheduled pick up of the furniture so I still don't have a refund and have broken furniture.

Worst experience I have ever had ordering ANYTHING from ANYWHERE! I ordered 2 blinds in April, the order was canceled by JCP for no reason. They apologized after I contacted them 3 weeks later and was told to re-order. I re-ordered and received my order, but I forgot to select the size and ended up with 23" blinds. Okay, somewhat my fault, they should have been able to resubmit the order they canceled. Returned and paid return charges. I re-ordered and the 2nd box was delivered open and empty. I received a credit after a ridiculous process. I was told I needed to re-order. I re-ordered in August and inquired after a few weeks about the whereabouts of my order, I was told it was canceled. Again, an issue on their end. I have been told to re-order???

Came in 09/13/2018 looking for some specific clothing items for work. I couldn't find what I was looking for. A cashier named ** saw I looked lost asked me what I was looking for. I told her what I needed. She wasn't sure where to go. She walked up to ** and asked where we could find the dressy button shirts. ** gave me direction where to go. Although, I didn't find exactly what I was looking for ** went out of her way to help me. I was given excellent customer service from the 6000 Town East Mall Mesquite, TX 75150 location. I've shopped here for years and have never been offered help. Was definitely nice to get help from a genuine helpful person.

Purchased a set of Cooks heavy cookware years ago because it had a lifetime warranty. After using it for years the non-stick lining was beginning to break down. Contacted JCPenney about replacement and they first offered a cheap set of cookware for $39.00 and then said they couldn't replace set without receipt. Who keeps a receipt for 10 years? IRS doesn't even require that. Good set of cookware. Very poor at honoring their warranty. Never again.

I ordered some JCPenney "extreme value" items online for a good price, used a 40% off code I was emailed by them, and paid the $8.95 shipping fee. The items were all canceled the day before they were supposed to ship stating, "We're very sorry, but the following merchandise is no longer available." And yet the merchandise is still listed as FOR SALE on their site, now at a higher price of course. I don't understand how underhanded stuff like this is going to help them stay in business. I am not going to even call and protest, not worth my time as I know they won't let me re-order at the lower price. Ugh, how low this once reputable company has gone.

I ordered Nike slide sandals for my kids on 8/19. For 2 weeks I didn't receive any email that notify my order has arrived to pick up at their local store. So I called customer service and they said it's already arrived at the store. Next day I went to the store and found out it never came. They had product shortage and canceled the order. HOWEVER they never sent an email to explain nor refund my money. The customer service person had to go to the office to make a refund. She was very sorry that I had to come to pick up nothing.

Sooo I order Nike leggings on August 27. They said that it would be ship 3-5 business days. Currently it September 7. They said that estimate delivery would be September 1. I don’t recall receiving a email from them saying that my item has been ship but apparently on their website it has been ship. So it been well over 3-5 business days and their estimated delivery. I call customer service but it said it can't track my order and I’m getting tired of waiting. It don’t know when it will come. JCPenney is not worth it. I don't recommend them.

JCPenney provided me with one of if not the worst customer service experience. Spent three hours ordering groomsmen suits in the store, chose to have them shipped to our house, one of which still managed to be shipped to the store (which I should note is an hour commute for me). Turns out instead of receiving the pants to the suit I received a $4 clearance child shirt. Must I add the invoice was ordered correctly with the right information. Now let’s keep in mind it was clearly a wrongdoing on the warehouse end, misreading and sending a completely wrong item that in comparison to the 8 others suits shipped together was clearly not correct. When I called customer service, they informed me that they would in fact be charging my groomsman’s card again to send out the actual pants.

I was given a credit card 6 months ago with a 500 dollar limit and this month in Sept they reduced my limit to 250 dollars. I have been paying my bill on time and I have even paid above the minimum amount. There should be a law against this. I am very unhappy with JCP and would not recommend anyone to shop there for nothing.

Ordered online. 31 cents short of $10 bucks... Customer service couldn't add or let me add to order to get it (although I qualified for the 30% off over 100 dollar order? And qualified for free shipping?). Customer service said they can't fix. Computer looks different than phone when ordering... Didn't let me change from my debit card to JCPenney card... Customer service couldn't fix. I asked to cancel the order... Customer service couldn't do it. I placed my order online then called 50 min (I had an appointment right after I placed the order). They said I would have had to have called within 10 min. Now I CANNOT cancel my order. They couldn't do ANYTHING to help me. They blame it on their system... Crappy system. Lost me as a customer today and having bank stop the payment. Thought they'd get it right after so many mistakes lately!

I placed an order on July 27, 2018 for a furniture. An email was sent to me on August 4th saying the order was shipped and my credit card was charged. However, on my account, the shipment date is August 10th. However, after several weeks, no other communication from JCPENNEY, not update on the order, no tracking number. I had to call so many times and each time, I was kept waiting for really long time before someone told me the only thing to do is wait. Some updates from the customer service include the actual shipment was made on August 13th, not the 10th or 4th. They also gave me a number of the shipping company but that company told me that they have no record of this shipment whatsoever.

Let me start by saying that my initial in store experience was very pleasant. Michelle eagerly assisted me and showed me the room darkening cellular blinds I was seeking. I needed custom sizes, and she was helpful with the quote and providing the information for the initial measurements. Within days, a very polite gentleman was at my house measuring two windows, and a couple days later the blinds were on order. Even better, they arrived in about a week. Now to the terrible experience portion. It has been over two weeks since the blinds arrived, it is August with temperatures in the 90's, and after six telephone calls, I still cannot get anyone to call me about scheduling the installation.

I purchased jeans online for my boys. We live in Guam and there are very few stores available to buy clothes. My one son is 6'5" and needs a 36" inseam. Arizona makes the perfect jean for him. I went to JCPenney online and ordered a pair of jeans matching the description of the jeans that he currently owns and wears almost daily. When the jeans arrived, they were not the same. They were baggy and too large.

I placed an order at JCPenney.com on July 27th. On August 4th, I received an email from them saying that the item has been shipped and my credit card was charged on that day. However, from my online account with JCPenney, it says the items was not shipped until August 10th and that is confirmed when I called their customer service. Also, there is absolutely no update since the item has been shipped. The customer service keep saying that I should wait and cannot even provide a tracking number for the shipping. Strongly suggest that stay away from JCPenney. It is not worth the wait.

I bought 3 sets of bath mats last 2 weeks. Quality excellent. Color is as shown. There’s only one BIG PROBLEM. They are slippy. I told JCPenney and they canceled review!!! Bottom line $$ means more I guess.

In early August my husband and I decided to buy our very first washer and dryer. After lots of research, I picked a brand of washer that wasn't necessarily the one I wanted, as that was about $600 more for the set than the one we picked. We chose JCPenney.com because they had what looked like a great deal. So we placed the order, and were told 11 days was the earliest we could get it delivered. The day before delivery comes, and we get our confirmation call FOR JUST THE WASHER. So I called them, and they said they didn't sell appliances as sets. And that we had to pay full price for the dryer, and wait an additional 11 days for it to be delivered. I told them to kiss it. That I wouldn't pay any fees, and they needed to cancel the order NOW.

I had $20 in bucks, and since there are no JCPenney's near me, I went to JCPenney.com. Big MISTAKE! My order did not come so I tracked it and it said it was not deliverable. I called the 1800 #. Another mistake. I got the rudest lady possible!!! She wanted my order number, I repeated 5 times, finally she told me to hang up and call back. I called back, and got the nicest lady named Anya, who said she would reorder. I told her I used a prepaid card. She said to get another one and call her back. So I went to the bank and got another prepaid card. I called back and the lady who answered said she could not transfer the call, but she would help me. I said that Anya was going to reorder and that I would still get to use my bucks, she said no. So I ended the call.

I placed a couple of orders on 6/10 and 6/11, 2018. Part of the orders were canceled. I was told that a check would be mailed to me. But I called many times, nothing happened but to be put on hold. -5*.

I bought several items online recently. Six of them were watches and two of the watches arrived broken so I returned them. I received a request from JCP to post a review and I submitted a honest review and they said my review did not meet their standards so they would not post it. I mentioned in my review that the watches were broken and in my opinion the price was too high for the quality of the watch. I did not use vulgar language and I was very professional. So that is not why they did not post the review. They only post the "nice" reviews. Please be aware that any reviews you see have been cherry picked to reflect nicely upon JCP. No wonder they are going out of business.

JCPENNEY.com feedback cannot be trusted. While leaving five stars and saying a suit was very nice, I also let it be known that it was late getting to us and that it is important to have accurate delivery dates showing the latest date for arrival. For that latter part, my comment was not allowed to be posted.

DO NOT ORDER CUT TO WIDTH BLINDS FROM JCPENNEY! I ordered cut to width blinds. Asked for 57 1/2" width. They shipped 57" blinds. I could not figure out why they kept falling out of the brackets I installed. I called JCPenney to tell them their supplier had shipped the wrong size. They told me they could not reorder it, because it was now "out of stock". I went online and found the exact blind, but now at a higher price. (I thought that was dirty that they would not re-order the blind at the same price for me.) I went ahead and ordered it at the higher price, because I really needed that blind.

Hello, I purchased some sandals for my kids and I was told they would of gotten here. Unfortunately after ordering them on July 31st I have been told by several phone reps that it still has not shipped. I called today and one lady I spoke with would not get me a manager and was rude to me on the phone. She even insisted for me to cancel my order and re-order the shoes. My kids have pre-school next week? I asked several times for a manager and called another male representative who would not give me one to talk to. This is a billion dollar co. and there is no manager on duty? I am still waiting for a manager to call me or someone to email me. They took my money but still no items sent out... Bad business and bad customer service. Will not buy items for this company again!

My husband and I wanted to replace our old mattress so we did the research online and found a mattress at JC Penney’s that we were interested in, so we wrote down the item number of the mattress we were interested in and went to the JC Penney’s store at the Victorville Mall to see if the mattress was in stock and to try it out. The mattress was in stock and the floor model had one side firm and the other side plush so customers could decide which type they wanted. We had selected the plush online and even wrote the order number for the plush. We decided that we wanted the mattress in the plush and provided the sales associate with the information from online to order the plush mattress. The sales associate ordered the mattress in firm and gave us back the online paperwork with the plush information on it.

DATE Called: 4 JUNE 2018. Calling to find out where my leaf is, they have to replace it again since it was damaged again when they put together the second table. The item(s) from your order: ** placed on May 02, 2018 has been shipped. Updated tracking information will be available within 24 hours on the carrier's website. Signature Design by Ashley® Larchmont Dining Table with Leaf. Product: LARCHMONT DINING TABLE WITH LEAF. Color: Dark Brown. Qty:1. Date Shipped: 05/23/2018.

The apparels are reasonably priced and they don't go cheap on materials, often look better than what is paid for. I can get a good flannel shirt from clearance for $5 and a dress shirt for $10, which still has better quality than some from competitors selling for twice the price. I have bought casual wear, watches, pants, dress shoes, and so on from there and I don't think I was disappointed once.

I inadvertently order the wrong product, when I contacted customer service I was told I did cancel in time and the order could not be cancel even though it had only been a short amount of time. The excuse the supervisor gave was they are required by law to allow cancellations for 30 minutes only and I would have to wait for the item to be delivered then return the items to a local JCPenney store. In researching that statement I found no law in California that allows that and in fact according to BBB it's 3 days. I believe everyone should be aware that shopping online with JC Penney is not a good idea.

Salesperson failed to disclose that return policy isn't the same as other departments when buying appliances. Stuck with $1000 oven that don't fit and has never been used and is still box. Filled a credit card application out to purchase and bought a warranty... Tried calling corp, local store I bought it from, company that made it, tried selling it on several sites online now 1/2 year later realizing no ones going to buy it even so I am stuck taking a loss. Salesperson didn't know when sale would end and we thought we would have time to return it if it didn't fit... I don't even know if it works since it's never been out of the box.

I bought clothes in the store and online -- not too many options for shopping where I live. JCP has not refunded the full money I paid for items that were returned. I have been working on this for 3 months. Friday I got a call from the store manager who was trying to figure it all out -- Called yesterday and today with no answer, called operator and learned manager was on vacation -- I'm all for vacations, but he could have told me he was unavailable this week. Also, I am simply asking for their record of the items I kept -- they sent me about 100 pages of all my transactions. Customer service needs a lot of training, as does management obviously. Instead of the list I requested they sent a list of all items purchased, with returns -- I can't understand the paperwork they sent me. No more purchases from JCPenney no matter how nice the clothes are.

Our local JCPenney is the ONLY department store in town. I would think that JCP would capitalize on this opportunity to meet the needs of the community. I continue to try and utilize our local store as much as possible but continue to be disappointed in the lack of organization and neatness. My husband went in to the store yesterday to find a pair of pants. He quit looking because things in the Men's department lacked total organization. Shirts were wrinkled, and unorganized, pants were not folded or in arranged in any appropriate sizing. It was so overcrowded it is almost understandable that it was in such disarray... but definitely not acceptable.

So I get a gift card for Sephora, go to Sephora at my local mall, all to be told that I have to use the gift card at a JCPenney Sephora because that's where the gift card was purchased. So I guess JC Penney is getting a kickback for the Sephora products they sell. Okay. Great. After I finished being pissed off about that I then went to JCPenney's website. Ordered the exact same product that I wanted. It told me that I was eligible for free shipping due to the amount I spent. It told me my total, I entered my gift card information. Had an additional $5 and some change to pay out of pocket. Entered my debit card number. Submitted it and then it pops up and tells me that I need to pay $8.95 of shipping although it has a blue Banner running across that says I qualify for free shipping.

So I called the Hair Salon in Northridge, Ca, and asked for a haircut: 22$. I mentioned is for my daughter and she desires a bob: ”oh no, bob cut requires a blow dry.“ “Why? Is hot, 107 degrees... We hot want a summer cut“. “No you cannot have it without a blow dry“! How is this any mode of conducting business? Is only what they want not what they advertise. The salon supervisor was rude, muddy and with an attitude. She's supposed to represent the face of their business and with this attitude...

We bought it (microwave) from JCPenney and bought with it a full warranty that guarantees its replacement! In less than a year it went by all wrong, way too noisy, operates on its own, and peeps on its own. They refused to replace it, even though they replaced the whole door, the whole motor, and processor. It took over two months, and three work visits in our house, and still not done. Total waste of our time! I will never buy from JCPenney anything!

I'm giving up on ordering from JCPenney.com. I've ordered a three piece bedroom set only to be abandoned at the doorstep and deliver drivers run away twice. According to their gold credit card member rules it should have been delivered to room of choice, assembled, cleaned up and extra packaging taken away. They did none of that. Just made me sign the delivery paper and run. A few months later I ordered a few more things and each package got misdelivered even though the address on the package is clear and concise. I've declared them each missing and non existent. I'm giving up on JCPenney and after this last package gets sorted out closing down my credit card with them. Goodbye forever JCPenney. Your customer service has really gone downhill.

I went to JCPenney on 7/15/2018. Had a top to return with no receipt. The sale price of the top was $12.99. I always use my JCPenney charge card but they could not find the item. I advised the lady just give me a store credit since I always shop at Penney’s. She advised me the new policy was if you return without a receipt they take an addl 40% off and it would get a store credit for $5.23! That is insane - worse return policy I ever heard - Done with Penney’s.

We purchased a 4 piece bundle kitchen set. Everything but the Dishwasher was installed. Two times their installer came out and said they couldn't install it because they do not have LG parts and recommended getting a GE dishwasher because they have the parts. Customer service first gave us a bogus case number. Then told us they would call us in 48 hrs, which they didn't. Then they said we went beyond the 48 hrs limit when we called. They said they would not return the item (their brand new unboxed Dishwasher) then they said for us to get a plumber to install it. This has been going on for a month. I will not recommend JCPenney to anyone. No wonder they're going out of business. Their customer service Sucks. NEVER AGAIN will I buy an expensive item from them.

Purchased a cooktop and range hood with free installation. Units were just delivered today only to be told by a third party delivery team these items don't get installed. Called JCPenney's sales that confirmed they do not do installs on cooktops. Sales said take it up with the local store for any kind or comp or rectification. JCPenney is not ready to sell appliances.

Please don't buy appliances from JCPenney! We ordered a fridge, it was delayed, so we bought a mini fridge to keep our food cold. When fridge got here, it had a dent, took forever on the phone for the process. And then the ice water machine didn't work, the fridge is so loud it's struggle to stay alive. Again took forever to tell JCPenney that. They wouldn't do anything. They said we could talk after compensation AFTER we pay and delivered. And again took hours to talk to them. Worst customer service. They lied all the time to get the item to your house, then ignore you.

Bought a refrigerator. Was not able to put it in place as I was doing a kitchen remodel. This unit was a countertop depth refrigerator and unfortunately I have a wall to the left side of the refrigerator. Well it will not work. Went to the store to do an exchange and was told no. Only have 48 hours from the time of delivery to do an exchange. Was never told this. I have had the refrigerator in place for 3 days. Would not let me do an exchange. Now I am stuck with this unit that cost me 3000.00 and does not work in my opening. Went to the store. Talked to customer service. Was told if I pay a 15 percent restock fee they would let me exchange. Said, "That's great. Let's do it." As we were getting ready to write the new order was told they changed their minds that I had to keep the one I have. What kind of ** is that. Do not buy your appliances there. Customers don't matter to them. Will never do business with them again.

I bought a dryer from JCPenney, I went into the store to pick one out and take home. JCPenney has delivery only, my dryer was out and I only had to wait 5 days. The delivery men show up to hook up my dryer and shorted out my plugin which shut off the circuit breaker. The man rewired my electrical outlet. Turned on my dryer and it made this awful sound. They said it was defective and would have to bring me another one 8 days later. After the drivers left I immediately called JCPenney and canceled my order because I could not wait 8 more days.

I ordered an item online which was to have a rebate. I completed the online rebate form, but the rebate never arrived. Months later, I contacted them, and they said that I had not submitted a copy of my receipt. It was an ONLINE submission. And when were they going to tell me this? What a scam.

They sold us a bad stove. Called and reported. Even we had a warranty on it, they did not do anything about it beside been rude and put us on holds. Stay away from these business, do your shopping at somewhere who value you as a customer.

I don't normally leave reviews, but after years of steering clear of JCPenney, I decided to give them a second chance and take advantage of their Bonus Bucks promo this past weekend. On the Friday the 15th, I ordered $178 worth of merchandise, and when my 'use the same day reward' didn't show up in my rewards I called to find out why. I was told that they would not hit my account until the order shipped and to check again on Monday. I kept an eye on it all week, and when the order finally shipped on the 20th I was told that it would have had to ship by Sunday the 17th to be eligible. They refused to acknowledge the misleading information I received from their representative, or to accommodate me in any way.

Order a full king bed online, and I never got my mattress after a month and 1/2. They tell me that the order was cancel, but they can't tell me who cancel the order, and now I have to reorder everything all over again, which I ended up paying deliveries fees, recycling fees, etc. Worst online experience with a retailer, and I would not recommend JCPenney at all, for online purchases.

Bad experience at JCPenney, Ross Mall, Pittsburgh, PA - It’s very unfortunate that I’m being policed around the store for shopping here. A strange human was just following me all through the store. What’s wrong with their CCTV, and internal security systems? I had a very horrible and uncomfortable shopping experience here. I don’t like to do JCPenney from now on.

I am writing this complaint for my mother. She always has a credit card with this company. She sold her home and moved in with me four years ago. She has a great income and savings, that would make anyone blush! She went to use her card and noticed it had expired (much like that thought she did, as there was no activity for a few years). So, I contacted JCPenney, explained that she was indeed alive and kicking. They told me to do an online application (which I did) and they would contact us.

I purchased a livingroom set last June. In addition to the horrible experience with delivery, I also am experiencing living with a poorly made sofa. The seat sagged within months, and the padding on the arms flattened. We are a family of 4, and sit equally on all seats, but this particular side on the sofa dented. I called JCPenney a month ago, and was told someone would get back to me with a date to come and add more stuffing to the arms and seat. I hadnt heard from anyone, so I decided to call back before the 1 year passed. This time I was informed it's not under the manufacturers warranty. At one time, JCPenney sold decent quality furniture. I will NEVER purchase furniture from them again, I'd go to a second hand store first! Shame on you JCPenney for not standing by your furniture. This particular set has been unavailable for quite some time...now I know why!

Excellent sales, great customer service and clean store too. Happy with the merchandise. Good displays very colorful. Styles of clothing. Very good selection of goods. Excellent styling salon. Great jewelry. They also have nice makeup and perfume counter as well.

At a staggering 26.99 interest rate this is one of the worse possible cards you could own. Unfortunately, I had one and they had my credit limit at $7300. I paid the entire balance off and I guess I missed a little bit of change or something because the next "statement" said that my payment was past due $39.77. That one late payment in the years of having JCP card brought my credit limit down from $7300 to $500. A total of $6800 which will totally mess up my available credit and will mess up my credit score. Thank you JCP. I will be posting this on every single review website I can find.

The Sephora in JC Penney are a joke and knockoffs of the real store in terms of product knowledge and recommendations. I was referred to a setting powder that was not a setting powder but a mix in with foundation (I had never heard of that). So I purchased and threw away the receipt because all Sephora have the best return policy ever. When I figured how it wasn't setting powder 1 week later and returned, they gave me an inhouse merchandise credit that they said could be used online because the product I wanted wasn't in store... Turns out it can't be. Wrong again!!!

My email stated that my order was ready for pickup at the Town Center J.C. Penney in Hampton, VA and when I went to the store after work the clerk said it was not there. She would not call the online number that I had, she said that I was mistaken and it was being shipped. Not ready for pickup. I called the online number and they confirmed that my order was ready for pickup. I was dismissed by the younger clerk because I was older and made to feel I could not read "ready for pickup". I was not happy with the way the clerk dismissed what I was saying to her. All Baby boomers are not ready for the nursing home!

Ordered some cargo shorts from JCP online. Realized immediately that I ordered the wrong size. You can’t cancel online, but rather call their number within 10 minutes. I immediately called and was put on hold for 20 minutes. I was informed that I waited too long to cancel even though they had me on hold. Now I will have to return items to store and I will be out shipping costs. No wonder they’re going out of business. I’ll stick with Amazon for now on.

I placed order for a pair of shoes online. I was supposed to get it between 7 to 10 days. Assured date by May 12th. Never received it. Called them. They said it is shipped to local store. Local store says they never got anything. Called them back to cancel. They say they cannot cancel and local store needs to do it. Local store says they don't have anything on the order to cancel. It is just a runaround. They just pocketed my money and refuse to give the item ordered. Now have to call my bank and place a dispute. Horrible experience. Never order anything online from JCPenney.

Ordered towels for a Mother's Day present, was shorted, called in and was promised they would be overnighted to me so I would have them before Mother's Day. Get a notice will be here on Monday, day after Mother's Day. Called and spoke to 4 different supervisors and did not get this resolved and was finally given a pitiful $5 credit. What a joke!!! Apparently you cannot trust this company to do what they say they will do, customer service is nonexistent with JCPenney. They should have refunded the whole amount of the 2 towels they shorted me and said keep them for your trouble. This would not be a big issue, most people would have just went to the store and got them there, but I am disabled as I told them and cannot get to the store. So this was and is a BIG stressor for me. What happened to keeping your customers happy and doing the right thing?

I have had a JCPenney card for many years. I use it and then pay off the balance on time and have never been delinquent at any point. Because I am in debt on something else, not even a credit card JCPenney took it upon themselves to close a perfectly good account for no reason and did not even attempt to inform me. Please beware even if you do the right thing and make payments and are trying to get credit re-established. Do not trust JCPenney Card Services. It's unfortunate they just lost such a good customer. The worst part is I am a senior and their clothes and those items fit well. A lot of us shop (or shopped) there. I am spreading this message to everyone I know to not trust them. Due to an illness I became delinquent on something, though no fault of my own and that balance is only 900.00. This is an unacceptable practice, not that I can't get another card somewhere else, this one was just inconvenient.

JCPenney in Green Acres Mall is by far the worst ever. I explain to a sale associate I just lost my mother and I just wanted to look for a dress, she told me "sorry for your lost, but the store is closed." Anyone that was on the line to pay for their purchases, she made everyone get off. Her response "these people think we don't have a life." Also I asked the associated at the jewelry counter could she ring me up. I had two pair of earrings in my hand. Her response "I'm the only one here and it's going to be a while."

I got the JCPenney app. There's a feature there that's said save your gift card for life. So all you have to do is punch in the gift card info and it's saved there until you want to use it. Well I did that. The card disappeared somehow. I called JCPenney and they haven't even called me back. So be careful out. The app has glitches. I lost my Christmas gift to them.

If this company goes under I would not be surprised. I will never ever order anything from this store again. Every other business is encouraging consumers to order online and pick up in store. They will even give you discount for in store pickup. Not JCPenney. These guys will actually charge you for shipping to the store. Don't you know that getting people to the store should be your main marketing strategy to get people in the store since you are mainly a brick and mortar business? Most other businesses will bend backward to get your item to you as fast as possible. These guys will do everything to delay your order.

I don't know if anyone else has noticed, but many of the dress shirts JCP has marked down with special "clearance" pricing always say, "Few Left" are actually SOLD OUT when you try to make a purchase. I've lost track the number of times I've seen dress shirts that were on clearance sale with a special discounted price that were actually sold out and continued to advertise the special clearance discounted price for days before the shirt was removed from the website. They might as well advertise they have washers & dryers on sale for $19.95 each while supplies last.

Made purchase of a dryer on 4/21/18 delivered 4/28/18. Dryer was too large for space. Return dryer with delivery guys. Went back to store to process a return where not so easy. At time of purchased customer service at store advice me of saving purchasing with gift card. I agreed. So placed money on gift card. Made my purchase. Now to process my return call customer service call center to have funds return to gift cards which I have in my hands. I was told I need go back to store to complete process.

We bought two of the same leather recliner made by a company called Bryce. The leather on one of the chairs is peeling in small strips and coming off. Looks horrible. Penney's customer service says we've had them too long (18 mos.) and they won't help us. One of the chairs is still in perfect shape. The other one is simply defective. Penney's should stand behind what they sell. Sorry to say our family has been a Penney's customer for years, since I was a little kid. Not any more.

Well I have finally had it with JCPenney. I have shopping at JCPenney for most of my life. As a child this is where my mom usually took me for clothing and I have continued there as an adult for most of my 75 years. The past maybe 10 years customer service has become almost none. You can never find anyone on the floor to assist you. There are few places in the store to actually pay for your items and often there is a long line and wait. So I'm done with JCPenney and will be shopping some place else.

I shopped around for a coastal bedding set and found one on JCP site for $230. With their 60% off coupon, the price dropped to $92. I thought I was getting a great deal. Shipping was $9, plus another $4 for 'oversized item', for a grand total of $105. Shortly after I placed the order, I came upon the exact same set, same brand new, same items included, at Bed Bath & Beyond for $80. Using my 20% off coupon brought the BB&B price down to $64 and they shipped it to my house for free. Not such a great JCP coupon after all.

I ordered Roman shades online. I attached the brackets to my window only to find out they do not fit with the shade. There is no way to hang them on the provided brackets. When I called customer service I was transferred around in mid-sentence and ended up being talked down to by a very nasty person. This is who they employ to help customers buying their crap. I'm trying to figure out how someone like this who is making minimum wage and speaks like she has a third grade education gets such an enormous attitude. How do these people act as if they are better than everyone? I'm never going at JCPenney again. I seriously can't understand how they're in business!!

I waited over a month for shipping information only to be told it'd be another 6-8 weeks more because I had asked for a price adjustment only days after we purchased. We decided to cancel our order and it has now been over a month and still haven't received our refund. Their customer service doesn't even show a trace of our refund and is instead blaming my bank for holding my funds which I know it's not true. I will never consider dealing with them for any future furniture orders.

I am a cardholder and receive mail coupons with offers and promotions. The most recent is an "in-store only" promotion that began today 4/20/2018 and is supposed to run through 05/13/2018. When I arrived in store to receive my free 10 piece sample pack from Sephora they were OUT. I think this is false advertising to get patrons in the store.

Horrible customer service! Ordered washer and dryer online on 4/4 and entered accepted payment method. Set up delivery for 4/12. Received call from delivery department on 4/11 stating my order would be delivered between 1030-1230 on the 12th as planned and I would receive a call 30 minutes prior as a heads up. By 430, I hadn't received a call and the delivery hadn't been made so I called the delivery department and left a message. While waiting for a return call, I called the status phone number on my order confirmation and the automated system said my order had shipped. I thought that the delivery folks may just be delayed.

I was at JCPenney store at The mall in Nashua NH and It was 9 o clock so I was trying to get out of the store with my 1 year old but I was park at the other side of the mall so the lady didn’t let me get out. She said I had to get out through the door that goes to the street because every mall door closes at 9 pm. It was just 9 o'clock and they closed the door on my face and send me out with a 1 year old when outside was 20 degrees. My surprise is they were lying. Every door on the mall was open. Just there was close. I feel they are very inhuman to do such a thing to a woman with a baby on arms.

Last Tuesday night my washing machine went out. I went to JCPenney in Hiram, GA on Wednesday after work and purchased a new GE washer from Camille. She is very nice and for her part very professional. The washer was scheduled for delivery on Saturday. I was a little surprised because Home Depot, Sears, Best Buy and others deliver next day. On Friday afternoon I received a call that my washer would be delivered on Saturday between 11am-3pm. The driver would call 30 minutes prior. Well on Saturday it got to be 4pm and I still had not received a call. I called the number on my paperwork. The automated service said my delivery was scheduled for 2pm. Obviously it hadn't been delivered at 2pm.

We just received our online order and surprise surprise, it's the wrong color. We call customer service to get the correct item sent to us with a return authorization sticker for the shipment of the incorrect item back to JCPenney. The service representative supervisor says, "Who does that?". Ah like everyone. "Oh we don't do that," she says. She proceeds to inform us that WE have to drive to a freakin' store AN HOUR AWAY or WE PAY to ship it back to the .com folks. Only after that will we receive credit on our charge card for the wrong item JCPenney SENT US!!! After all that they would happy to ship your purchase that you had to buy all over again!

JCPenney is the worst store ever. I ordered a new $3k refrigerator and $4k on washer and dryer. They told me delivery date would be March 16th so I planned my move to my new home around this. On March 16th as I was moving they called and said my refrigerator would not come until the 29th and my washer and dryer would not come until April 3rd. After a heated conversation with their highest level escalation person, they agreed that they were going to compensate me for this by giving me back at least 10% of the purchase and that they would call me on the 29th once the refrigerator was delivered to let me know about the compensation. They never called!

Constant calls to set up delivery (3 different delivery dates). All the calls were automated, most would hang up as soon as we tried to hit the number with the option we needed. Would give the item number extremely fast without repeating, but would repeat the number to call back twice very slowly (despite showing on our phone). Delivery came for two of the same dressers, but they delivered one of the correct order and one of a different dresser. To correct this, we need to wait 3-5 days for review, then they’ll let us know when they can come pick it up “if we’re not backed up”. We can get the refund (which may take a while) after they pick up the wrong dresser. To get our correct dresser, we need to order it again. Truly awful service, getting ahold of anyone, let alone anyone helpful has been a nightmare. Absolutely will not be ordering here ever again.

Very irritated with customer support major appliance. I purchased a slide in stove online and it was promised to be delivered 3/29. Had to be home of course so I took half a day off to stay home to revive my stove. 4:30 comes around and it still hadn’t arrived so I called JCPenney who informed me it was still going to show up. They are just running late. Called again at 8:30. Said it probably won’t show up but will definitely be there first thing in the morning and to call as soon as it does show up and they will compensate me 10 percent so I took another half day off work. 10 comes around and still no stove. So I call and they said it was coming for 1-5. Great. Another half day off work turned into a whole day.

When it comes to buying appliances I highly recommend staying away from JCPenney Pensacola, FL. My experience has been trainwreck after trainwreck. I purchased in January of 2018 a refrigerator, stove, microwave, dishwasher, washer and dryer from Merna. It is March 29th and I still don't have my frig hand dryer. First delivery date they were a no show and called after the timeline.

On Feb 10 I helped my mother order a twin XL mattress and box spring from JCP online clearance. It is now March 29 and we still do not have our order. However, we have received 5 delivery confirmations and drop off times from 3 different trucking companies, only to call the following day to say they cannot find part of our product. Each time this call comes just after my elderly mother strips her existing bedding and twice she has had helpers or family waiting to assist her, not to mention she has had to cancel 2 medical appointments in order to be home during the 4 hour delivery windows.

On March 25 from 3 pm to 5 pm we were shopping at the Eastridge JCPenney in San Jose. There was a man in a blue shirt that clearly was following us in the men’s department for 2 hours. I understand they need to make sure their inventory is not being stolen but it’s one thing to security check another to harass people around and disturb their shopping experience! Everyone in my family noticed this guy going back and forth in the department and left when our family left. Clearly he wasn’t shopping but harassing us!

I don't recommend this! I bought an appliance at JC Penney over a year ago. The first year my appliance covered by the manufactory warranty. My appliance broke down a few months after one year. Thought that it will covered 100% by extended warranty that I bought but NOOOO! JC Penney couldn't repair it due to the part no longer available. They refused to replace a new one for me. Instead, they cut me a check of the purchase price only but not include delivery fee, installation fee, and haul away fee that I paid for. So I had to purchase another one and paid again for delivery fee, installation and haul away the old one. How dare the sale person asked me at check out "would you like to purchase 4 year plan extended warranty"? Really? Only reason I went back to JC Penney was they were the only one that had matching set to the rest of my appliances.

Placed a order with this HORRIBLE company on 3/13/18 and my email said no later than 7days. It has been past the time of delivery which I am having delivered to the Coop City Bay Plaza store in the Bronx NY and everyone at 800-322-1189m keeps playing kids' games as well as the store! I called the store manager who ducked my phone calls all week just because he did not want to give me my package status. Meanwhile I sent 168.00 dollars and have no clothes or money and the Nerve of the ** Baby Bill (Store Manager). He took my order number then hung up on me!

Last night I went to JCP in Beaumont, TEXAS to Purchase items as I do 2 times a week. Well seems to me that JCP never has Cashiers to want to check anyone out. Stations are always left empty. The one I did find open it was a Boy named Nelson and a young lady whom were checking people out. Well Nelson All of a sudden said it was 8:30 and time for him to go and just walked off and left this poor girl with a line full of customers. The young lady asked where he was going. He proceeded to joke with other employees and just literally stood there not doing anything. I asked for a Manager and Ahhaa there was so called non available! I will be in the store today to make a formal complaint.

I was charged 2 times for the same product. My experience with customer service was awful. I spent 2 hours of my time speaking with 4 different rude individuals. One of whom hung up on me, the others being of no help. I will never shop there again.

I placed an order in early Feb 2018...the order did not mail until Feb 27th. I never received the text that my order was ready to be picked up. I called on March 13th and my order couldn't be found. I called the Hamilton Place Mall, Chattanooga, TN and asked for them to physically look for my package. I was told it was there and I could come and pick it up. I went to the store on 3-19-19 at approx 3:45 pm and was told there was no such order. After going round and round with the cashier, I asked to speak with a manager.

I recently visited the JCPenney bridal/jewelry department at the Tacoma Mall and was simply amazed by the level of care and appreciation that these folks have for their customer base. First of all, my reason for visiting their store was to hopefully find a better experience than what I had just had with another store (not a JCPenney), where I had actually bought a similar product but was not thrilled at all. My intentions were to browse the JCPenney selection in order to make a more educated decision so that I could better decide how to proceed with my current purchase from the other store.

I placed an order with JCPenney. Got an order confirmation but then 15 minutes later got an email to say the order was canceled. I placed the order again and the same thing happened. I then called customer service when I was informed that there was a verification issue with my order and that they were unable to see or tell why. So I called my bank and my bank informed me that payment was authorized on both attempts to secure the order. Poor customer care on JCPenney's part because they were very nonchalant with addressing my concern. All they said was, "We cannot process your order but we are unable to say why."

I live a distance away from any JC Penney Store. I feel because there is not JCPenney within a decent driving distance that I am penalized and forced to pay almost $9.00 for shipping when one shirt is costing me almost that amount. No longer any free shipping on no minimum purchases, but you have to spend $100 to get that. Many online retailers off discounts on shipping or even free shipping with no minimum order. No wonder why JCPenney is having problems. The cost of a sweater might be reduced but they sock it to you with such high shipping cost that the sweater is almost what it was normally. Have been a JCPenney customer for almost 50 years and will not be buying online or in any store that is an hour away from me.

I ordered two charging key chains. My shipping charges were 1/3 of the total cost of my purchase. I was supposed to have received my package within 3-5 business days. The first date given in status update was seven days out. The dates changed repeatedly then status updates stopped and tracking information says "No Information Available at This Time". It's been two weeks. First and last time I will order anything from this incompetent company.