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Reviewed Nov. 13, 2022
I ordered 2 dresses for my nieces wedding. They arrived a few weeks after my husband was killed in an accident. I returned them and received an email that I would be refunded the total amount I paid. Within a couple weeks received 1/2 of refund amount. Called in and was told to wait a couple days for rest. Called in again in a few days and was told to wait a few more. Called in again and was told whole amount refunded… but no credit either to bank statement or credit card. Called in again and after speaking with supervisor was told they would send a check to me. After 2 more weeks received a check but it was less than amount of the other half. I have contacted them at least 12 times and when you live on social security every bit helps. They refuse to resolve the situation. DON'T DO BUSINESS WITH THEM UNLESS YOU WANT THE WORST CUSTOMER SERVICE POSSIBLE!
Reviewed Oct. 22, 2022
I purchased a coat and used a coupon. The coupon was not applied to my order. I told them this when I picked it up. They said it wouldn’t be an issue. I can call and have them make an a price adjustment, I called and they are refusing to honor the coupon. This is a corporate company where customers like us keep it going and they do nothing to keep their customers happy. Will not be shopping there anymore. SMH.
Reviewed Sept. 7, 2022
I wish I could give a -5 star rating. I purchased a pair of Ashley bar stool from JCP. I realized later that the chairs were lacking wooden support on the seat. They are super uncomfortable and make my thigh hurt. They sent me defective items. I called to JCP customer service and they denied to adjust or return of the order simply because it's past 90 days. The customer service manager was rude and simply denied to make any correction on the mistake they committed. Can a seller like JCP sell any garbage to customers and rob customers' hard-earned money? Can a seller like JCP back off from their responsibility of consumer satisfaction? I am not surprised JCP is doing super poorly and vanishing from the market. I am super disappointed and will never return to JCP in my life again, will tell to do so to my family and friends. Adios JCP!
Reviewed Aug. 12, 2022
I ordered a sectional on Aug 2nd, 2022. Fantastic sale, super discount with coupon - took screenshots, purchased the item - got order receipt and ship date of 8/18. JCP cancelled my order on 8/12 and had the audacity to tell me that I cancelled it. I did not cancel it - in fact, I had purchased other furniture to go with it. They said I could re-order it at the te escalated, non-discount price now that the sale is over due to it being cancelled. I am furious. Such a scam. They hold your money, collecting the interest off the transaction and then cancel your order while gaslighting you trying to convince you that YOU cancelled it. Such a joke. I am so disappointed and hope they close down.
Reviewed Aug. 10, 2022
I ordered T-Fal pans. They were packed in a plastic JCPenney bag and I received them with a crack in the handle. I'm super disappointed. Also a shampoo was leaking. They require me to pay $8.00 for the shipping label and bring them to the UPS store. What a inconvenient.
Reviewed July 29, 2022
I buyed women shoes from JCPenney but the size was wrong. I returned but never got my refund. It been a month and still no refund. I call and email and still nothing. Sometime you think trust a company but if you're nobody like me and disabled person too I was really disappointed. I said I never got my refund. What to do. **
Reviewed July 21, 2022
Ordered sectional sofa may 30 2022, order was to be shipped by June 29th 2022. Hadn't heard anything and called on July 5th, they knew nothing, just said it should be on the way. Still nothing. Called again July 11th, was told they'd look into it. Received email from them that night saying new ship date of July 18th. By the afternoon of July 18 still nothing. I respond to email for update, no response. Today, July 20, I email again, no response. So I call customer service again, rather than provide any info they hang up on me. Call back and get a supervisor, Kim **, she says new ship date is Aug 15. That's unacceptable, so I ask for a refund. She says it won't process. She also said she's never heard of the FTC, the 30 day shipping rule, or the fair credit billing act. I was never informed of the delay much less asked if I consent to it, nor was I ever offered a refund. I feel they are giving me the runaround to run out the 60 day clock of disputing the charge so they can keep my payment for a sofa that likely doesn't exist.
Reviewed July 6, 2022
I ordered some clothes for my son on June 15, 2022 I changed my physical address but I didn't change my delivery address. I noticed the mistake the next day so I called UPS to change the address but they explained to me they couldn't do anything because it already was shipped. I called JCPenney.com customer service. They said they couldn't do anything to help me. They delivered the package to the wrong address on June 24th and forwarded the package to usps and created a claim. I still have not received my package yet.
Reviewed June 22, 2022
Recently my GF and I purchased a couch a bed and a bed frame from JCPenney during their memorial day weekend sale. I received a phone call to set up a time for my drop off and the person on the phone informed me that they wouldn't be able to bring any of the furniture inside my home. I was confused I just spent 1800$ dollars with this company and they couldn't finish the job. They informed me this was because of covid restrictions. All I wanted them to do was bring the couch in which is the heaviest and most awkward thing to move. No can do. I offered to wear a mask and not even be in the area. No can do.
NOWHERE on their terms and conditions nor on their website does it say anything about restrictions because of covid and the inability to bring things into people's homes. After getting off the phone with customer service there is nothing that can be done because the hub that THEY employ tells them what they will and will not do. I'm honestly dumbfounded by the lack of customer service from JCPenney and I can say for certain I will never shop with them again.
Reviewed June 21, 2022
A couple months ago I ordered clothes and shoes. I never got my package. I did however get a package of the wrong item that they sent me. So I sent it back and the agent said I would get a full refund. I sent that item back and now they want me to file a police report on my package. On the wrong item. What sense does that make? I got a package, but it was not what I ordered. I’m having to fight tooth and nail to get my refund. I’m going to file a police report and they're going to look at me stupid because I got a package of the wrong item. I hate JCPenney and won’t be ever shopping here again.
Reviewed June 3, 2022
I have shopped at JCPenney since I a young child. I’ve seen the company flourish and flounder. Recently, due to Klarna and my being on a fixed income I was able to shop here again for all of my needs and all of gift needs. I’ve never missed a payment and I shop here quite frequently. After shopping a recent sale I go to check out and can’t find the Klarna app. I contact Klarna thinking it’s their error. They to see the app has disappeared. I call JCPenney and am told yes they have cancelled the Klarna app and in about a year they will have have their own version of buy here pay later. Well what am I supposed to do in the meantime. I’ll tell you what. I’ll NEVER step foot in one of your stores again or shop online. My business obviously is not important to you. I’ve deleted your app and blocked your emails as junk. How dare you pompous ignorant fools. I can easily spend my elsewhere. You are not the only store in town. Good riddance.
Reviewed April 25, 2022
Went in salon and picked up shampoo & conditioner. There was a 40% off sign on same shelf. I put items on counter to check out and lady comes from behind the counter to remove the sale signs. She insisted I pay full price. No thank you. I will shop elsewhere.
Reviewed April 19, 2022
So, I bought the set of sofa and loveseat but once received was in total shock! Never in my life seen sofa that came in a box and need to be put together like a puzzle. One red flag! So I put the sofa together and it sit okay on its handle but the loveseat was not as lucky with as one side was not set correctly. So I did not call to get it pick up or changed due to it was during all this Covid-19 shenanigans and was not sure if they would pick it up once deliver. Well, I waited to call them but when I did was told it was over a year ago and there was nothing they could do about it. Horrible business. Lack of integrity to their customers. Indeed don't recommend anyone to do business with JCPenney! Sad as it sounds.
Reviewed April 5, 2022
Horrible! Tried to place order on the website. The website won't remove shipping if you ship to store. Then you call in to customer service. They give you the run around. They want to verify your account details and all you simply want to do is to get help with your order online. First you have to spend 10 mins verifying your account details. If the details don't match because you moved they won't help you. All you want to do is get help with the shipping to the store for free and not delivered to your home to avoid the shipping cost. Extremely hard to get help with a basic order. All you want to do is get help with removing the shipping to the store. This is why retailers like Sears go out of business of making it to hard for customer to order something.
Reviewed March 29, 2022
I ordered clothes online. They were never delivered. I have cameras at my house and nobody came to my house or delivered anything the day they said it was delivered. I called JCPenney and they said it's not their problem since the delivery company said they delivered it and I would have to go file a police report. I've spent an hour on the phone with customer service, who did not care and just repeated that it's "their process and they were sorry." Been using JCPenney since I was a kid. Will no longer be using them. Pretty bummed out that they could not care any less about the situation if they tried.
Reviewed March 6, 2022
While I used to think JCPenney was a great place to shop a recent online order proved otherwise. I ordered several items including a denim pair of shorts- they sent shorts 2 sizes smaller than I ordered. I tried to begin a return but they tried to charge me $8 return postage- so I called the number provided. The lady argued and said they don't offer them in the size I received. I immediately read her the UPC number on the shorts. All I wanted was the correct size shorts and I asked to speak with a supervisor.
I asked the supervisor to please just send the correct size and their corporate policy would not allow him to do that. He spent a lot of time trying to assist me, but their policy would not allow an exchange. The shorts were a clearance item with a very limited quantity. Now I have to wait for my refund to reorder. Please keep in mind that JCPenney is who caused this issue, however they won't fix their mistake. I will no longer purchase items from this company and I highly suggest others reconsider purchasing from them as well.
Reviewed Feb. 16, 2022
I was on Facebook one night and a family member posted a advertisement for JCPenney for a sale they was having basically for Valentine’s Day on diamonds. the deals ranged from low to high. I took it upon myself to browse the JCPenney website for days before even deciding to make this purchase or is it was really a “necessary” purchase. I’m a single mother to one son who is 5 & between losing my dad and the issues I been dealing with involving my son and his school I needed a little pick me up considering this was my 4th valentines being a single mom.
I do not fall into the Valentine’s Day hype I never even had a legit REAL VALENTINES that any woman would imagine ever!!! I always have provided and done for myself and been reasonably responsible with not needed purchases. I decided to purchase 2 items a heart Diamond earring set and the matching ring. I scrolled through pages of sales and days of deciding before making this purchase that’s why I’m so annoyed even more. The family member who I started this off with she ordered one ring after me. she received the same emails I did. the original email stating the purchase with the date and order number and amount of purchase.
A few days later we both received tracking information hers was accurate mine was not. I clicked the tracking which opened the UPS website and it stated my tracking information was invalid and that the last tracking information on this number is over 120 days old. I was disgusted immediately went on the website typed in my order information and phone number and the page loads telling me 2/10/22 I should be receiving this package (that I also added protection too to make sure I received them). I then start to stress myself into a panic attack because I have no tracking info that is accurate nothing. So I reach out to the companies 1800 # listed in the website and I was given every single run around. This was 4 days of calling getting nowhere.
I receive an email from JCPenney stating they were sorry my package was running late. when I clicked on the link it showed me it was “just shipped” and it would be at my house by 2/11/22. Well the said date comes and goes! NO PACKAGE!! NO UPDATED TRACKING INFORMATION AND NO INFORMATION FROM THE ACTUAL COMPANY!! I was told give it 2 business days which I called both days because at this point I’m beyond disgusted! That was my Valentine’s Day gift to my damn self which I never do!!
I call today 2/15/22 demanding a refund on the purchases and the protection packages. I was giving a whole run around about that, how it takes 10-12 days for an item to ship. it's not coming from the direct store. it’s coming from warehouses or whatever the stupid representative Diane had said. at that point she was blocked out because this here is some ** right here!! I remember JCPenney 20 years ago. my father bought my mother a huge Diamond ring from there and paid for it outright in cash. I never ever heard anything bad about JCPenney. I am so beyond disgusted by that company. After reviewing the website it states 3-5 days for an item to ship and it doesn’t state whether in store or whatever. I will NEVER IN MY LIFE EVER EVER MARK MY WORDS EVERRRR DO BUSINESS WITH JCPENNEY AGAIN!!! They lie!!!! Instead of refunding me immediately I got a hassle and a case number
Reviewed Feb. 4, 2022
Do not apply! The decreases your limit without notice. Put me over the limit! Credit score went down! No late with a payment! I am going to close this account immediately and move to another company now.
Reviewed Jan. 20, 2022
On 1/1/22, I emailed JCP because the wrong item was sent to me. On 1/4/22, I received a response that the return shipping charge of $8.00 would be refunded in two days. On 1/6/22, I received acknowledgment that my return was received and that I would receive a refund within 7 days. The initial $8.95 shipping charge to have the wrong item sent to me was not addressed. On 1/15/22, JCPenney responded apologizing for the inconvenience and advised me that the return was still pending, and wishing me a happy new year. Calling the (800) 322-1189 C/S number did not acknowledge my order and would not allow me to speak with a representative. Currently, JCP owes me $71.23. I would like my refund of $71.23 processed and sent immediately.
Reviewed Jan. 20, 2022
Bought my daughter a nice crockpot as a Christmas gift then sent it to her via UPS, she called me today just now took it out of box. She Said filled with used food and filthy. I am disgusted. Lost out on my money and will never ever shop here again. How dare they send a used filthy crockpot!!!!
Reviewed Jan. 19, 2022
I have been shopping JCPenney since in the 70s and love the products so far. However it would be nice to receive a bill on my JC Penney card. I was finally curious and went online and found that the bill was delinquent and the late fee was more than the product. I contacted customer service and that is a runaround to a point that I just paid the bill as obviously I was not going to get anywhere. Just that one experience has made me never to shop at JC Penney ever again. Make sure if you use your JC Penney card to also do their accounting for them. They obviously have no clue how to do that. Maybe they should reorganize, staff know nothing and these people will try through their practices ruin your credit. However my credit is still excellent, I will just shop elsewhere.
Reviewed Jan. 18, 2022
My order was cancelled and no refund and today is Jan 18, 2022. Now I have to wait 3-5 business days to be contacted to receive my refund. This is frustrating. No contact or nothing. Took my money and cancelled my order.
Reviewed Jan. 12, 2022
Buyer beware! If you need something delivered, do not shop JCPenney. We ordered a mattress on 11/29/2021 for our daughter. We wanted to pick the mattress up ourselves but JCPenney said that was not possible, it had to be delivered. Delivery was scheduled for today, 1/12/2022, through Ryder Last Mile. I took the day off after receiving the delivery confirmation email, text, and phone call two days ago and yesterday with the 2 hour time window. I received a phone call from Ryder Last Mile this morning that their truck was broke down. I asked that my mattress either be placed on another truck for delivery today or that I could come and pick up myself. They said that JCPenney works not authorize either.
I called JCPenney customer service 1-800-332-1189. I spoke with at least 4 different people in 2 hours and none would authorize either of my requests. They offered a "discount" to deliver another day (at the end of the month). I explained that my daughter now has no mattress as we were expecting her new one today and I cannot take another day off work. The discount was $70. That is unreasonable to wait at least two and half more weeks, and then who knows if that truck will also "break down."
I then demanded a full refund and to cancel the order with an email sent to me detailing the cancellation and the full refund amount. The first email I received stated, "The reason of this e-mail is to give you the confirmation number ** of the cancelation request and to let you know that you need to wait 7BD to be able to see your money back to your payment method."
I said that the amount was not on the email and demanded a new email. He then hung up on me. I called back and spoke with another person, this time I'm furious, and demanded the email. After much debate about how it's not "normal practice" to send an email to that effect, she agreed to send one, which I did finally receive. And now we are without a mattress and JCPenney will never get my business again. Nor will I ever order from any place with Ryder Last Mile as the delivery company.
Reviewed Jan. 11, 2022
I bought 7 men's suit sets (jacket and pants) for the groom and my groomsmen in my upcoming wedding during the Black Friday/Cyber Monday Sale at JC Penney online this past year. I received the jackets. I never received any of the matching 7 pants and it's been over a month despite email confirmation suggesting pants were delivered with jackets. I gave it almost a month before I called JC Penney to check in on the orders in light of the holidays and worker shortages. The items were supposed to be delivered early Dec.
On Dec 23rd, I called JC Penney online services at 905pm and was connected to a female rep with a thick foreign accent. I told her my issue. She was not friendly and almost seemed annoyed. The last she said to me was "I can't find that order". She then put me on hold without any verbal warning. The line was then disconnected also without warning.
I then called again at 921 pm and was connected to a male rep with a foreign accent name Janine (I actually made sure to record rep name this time due to previous experience). I told Janine about how I was hung up on and my issues never resolved. I asked why the person did not call me back. Janine told me they did not have the ability to call back but said he would put me on hold. The line was again disconnected without warning.
Frustrated and near tears, I called for a third time in the day and got a rep named Amanda. She was much nicer and seemed to be from the States. Amanda looked up my order number and said that she could see that there was a pending order that's supposed to arrive on Dec 29th. She couldn't tell me exactly what was in the order (which I think is so weird being how advanced technology is in 2021) but that if I didn't get the package by Dec 29th then I should not worry and my money would be refunded. She said she was making note of everything she was saying to me on her computer system. I callously took her word for it.
Dec 29 comes around and no order arrived for the missing 7 pairs of pants. I called on Dec 30th and got a female rep named Liz. Liz told me that Amanda only wrote that there would be packages arriving on the 29th but no promise written for refund. The package arrival looked delayed until Jan 5th but again she could not see what was in the package or why it was delayed. I then demanded that they simply just cancel the order and give me my money back. Liz then told me no refund could be given unless I filed a police report. I then told Liz I could not understand why we would even waste the time of the already busy law enforcement if it could be seen that there are pending orders not sent yet.
I also asked why a police report would even be a suggestion if the order was made within the 90 day company return policy. Liz then said she did not have a button to cancel things unless it was 30 min after order was first placed. She then suggested FedEx might have stolen it (stolen 7 pairs of randomly sized pants?? What a coincidence. And you just literally told me you can see the order was not completed…). I told her she was making any sense and I then demanded to speak to a manager but she said they would not be able to do more than what she advised me. She said the most she could do was open up an “urgent case” in which a rep would call back in 48 hours (No one ever called me back). She then again urged to put in a police report and email JCPenney if Jan 5th came and I again did not get those 7 pants.
Jan 5th came and I again have not received the 7 pants. I did attempt to file a police report as advised by Liz though I felt stupid and embarrassed doing it because it just didn’t make sense to be approaching things this way. As anticipated, the local officer told me a police report was for items actually delivered and stolen and in this case the items were simply never sent. He told me something similar has happened with him with some boots from JCPenney in the past. He advised me to call my credit card company and file a fraudulent charge claim. This is currently pending while I’m waiting to hear back from JC Penney if I even hear back.
~$600 robbed from a bride-to-be and they seem to not care or find anything wrong about the situation. My mother and I have been loyal customers of JC Penney for at least the past 28 years and we have never had issues until now. We heard rumors the company was going downhill and I can now see why. I am disgusted at the terrible customer service I have dealt with and why a simple issue has been made into something so complicated. Other companies would have admitted their error and either issue a full refund or reissue the items never received.
Reviewed Jan. 5, 2022
I placed an order and the order never came. They asked me to get a police report and after contacting my local department they would not issue a report. I reached out to inform JCP about this issue and they still would not return my funds. They are thieves and have terrible service. DO NOT SHOP WITH THEM. DISGUSTING, even the staffs/supervisors/managers are nasty!!
Reviewed Jan. 2, 2022
JCPenney has got to be the worse, ABSOLUTELY worse place to shop. It's like the employees don't want to sell you anything and do their best to run you off, make you mad so you won't buy anything, try to rip you off while you're standing there looking right at them. Nearly every online order I've made in the last year at least 7 times they've canceled 1 or more items out of my order saying item not available. But every time I've went back online and the item, items are still being sold, showing in stock. At least 4 times out of 7 I've reordered and guess what. I got my items that were canceled in the order a week before in another order because of them claiming out of stock.
Thankfully I live close to a JCPenney store so I could take all the extra stuff I had to order to keep from paying shipping back so I could get my item I originally ordered. It's like these people don't want to sell the merchandise they have. I contacted them each time on every order that had a canceled item in it and ask why it was still up for sale if it wasn't available. I was told that the system just hasn't updated yet to show out of stock. I ask, "So if I reorder the item will it be canceled also?" They replied, "Yes it will be canceled also." Well I reordered anyway and got the item I wanted 4 different times.
I'm sure if I had of reordered everything that had ever been cancelled I would have gotten those items also. Because they were never shown to be out of stock online. And by the looks of the reviews I'm not the only one being done like this. So just imagine if they actually shipped everything they claimed was out of stock but wasn't how much money they would make. As for the local JCPenney OMG! It's a nightmare. There is never enough people working on the weekend or holidays to check people out and the ones that are don't have a clue as to what they're doing.
This weekend I watched 6 different people lay the stuff down they were going to buy and walk out and I'm not talking about just 1-2 items either. They each had look to be 4 or more items they laid down on a sale table they were standing by because it was taking so long with 2 different women at the 2 cash registers because they didn't know what they were doing. I stood in line for 30 minutes behind the lady that was trying to get checked out. By the time it was my turn and trying to use my rewards and coupons because the girl didn't know what she was doing after 25 minutes I just laid my $150 worth down and told her never mind and left myself. It was a couple of Coleman quilts and other stuff that was a good price.
I don't know what the person who bought out JCPenney has on their mind but it's not selling the merchandise they have. Because there is no way these people can't see the disaster the employees they have are. I have never in my 56 years seen a business try so hard not to sell their merchandise as JCPenney. Employees try so hard to piss off every customer they have and asking someone for help is like you walked up and said something ugly to them the way they look at you. It's like they're getting paid extra for every customer they run off and don't sell anything to. I'm not trying to be funny either. This is exactly how bad my experience with JCPenney has been if not worse.
The reward program is a joke. Because unless you use your rewards on clearance or full price merchandise you'll be ripped off at least half of your rewards if you use them with a coupon. Because they take your rewards off first before the coupon. Say you spend $100 and have a 20% off coupon with $20 rewards. Instead of taking the 20% off first they take your rewards off first and then the coupon. So when all's said and done they ripped you off part of the rewards you earned by shopping with them. And the reward program isn't that great to start with and that's even with having a JCPenney store card. It has gotten to where when my friends know I'm going shopping and I went to JCPenney they can't wait to hear what happened so they can have a big laugh. Now that's bad.
The way you're treated by JCPenney employees, the stuff they do and try to do you can't help but just stand there and look at them in amazement and think to yourself how in the world this person got dressed that morning and found their way to work. Now I'm laughing because it's just that funny and amazing how this place is still in business. This review is every bit the truth of what it's been like for me shopping at JCPenney.com and my local JCPenney store believe it or not.
Reviewed Dec. 30, 2021
I want to love JCPenney. I've been patronizing their physical locations since the 90's. I'm also not the sort who subscribes to the mantra that "the customer is always right", having worked in retail, myself. Unfortunately these corporate giants, even the floundering ones, are transparent in their apathy or outright disdain for individual customer satisfaction, relations, or retention. They blatantly fail to match action to word in their form letter scripts and demonstrate zero interest in practicing basic human decency or even good business sense.
I questioned a shipping fee that was applied to an order when I selected to pick up the item in store. This problem was compounded when their shopping cart would not let me check out with the quantity specified, but did allow me to place separate orders for the same item, thus incurring the erroneous shipping fee twice. I expected a brief, civil exchange and, yes, I anticipated that JCPenney would waive at least one of the fees if not both as a gesture of good faith and good will. Instead I got a protracted correspondence with a variety of different people over the course of many days, each of whom either ignored or overlooked the problem or even outright refuted me.
The needless negativity this generated has left me extremely disappointed and seriously marred what affection I held for one of the few staples of my childhood that has somehow managed to survive into the internet age, particularly in light of how ill-equipped and inconsiderate they apparently are in how they conduct business online.
Reviewed Dec. 29, 2021
They made a billing error on my account statement and refused to correct it, although I had receipts to back my claim. I purchased an overpriced set of sheets that started to form beads after only one wash in the laundry. I Now understand why many stores are closing for good. Poor customer service and poor products are a bad combination.
Reviewed Dec. 28, 2021
I made a purchase with JCPenney two days ago which was Christmas. Within minutes of making the purchase I had changed my mind and wanted to cancel. Of course no link to cancel. Research the website and it said you have 30 minutes to cancel your order and the only way to cancel is to call. I called to find out the company is closed. How convenient that they only allow 30 minutes to cancel and they are closed. Next day I called and called and no one answered. Next step I send an email, again within the 30 minutes timeline. Attached to the email was a copy of the receipt. Next day I continue to call and never was able to get a hold of anyone.
Now it's two days later and I finally get a response from my email which claims they cannot open my attached due to security!! They now request my name, address, phone number and order number. All of this information they already have. Next I called again and went to a different dept and was able to talk to a girl name Andredn. She didn't seem to understand the problem which I had to keep repeating. All she could do was forward an email that I was dissatisfied.
Asked for manager, talked to Keyonna, more of the same couldn't help because it has been over the 30 minutes. She keep yelling at me that when I placed the order it was Christmas and she was allowed to spend time with her family and she wouldn't let me talk as she was ranting on about her family. I tried to tell her that was my point since no one was there I should be allotted more time to cancel since they were close. She hang up on me. Next spoke to Amber in the corp office and she said it had already shipping but she be willing to send me shipping label which will cost me $8. It is a nightmare dealing with JCPenney. I will be spending a letter to their CEO Marc Rosen.
Reviewed Dec. 28, 2021
I placed an order and the order never came. They asked me to get a police report and after contacting my local department they would not issue a report because I had no proof of criminal activity. I reached out to inform JCP about this issue and they still would not return my funds. They are thieves and have terrible service. Please spare yourself and don’t use this company. They will take your money and don’t guarantee your delivery or refund. They never even offered me store credit. Thief is the only word I can use to explain this business.
Reviewed Dec. 21, 2021
Ordered (2) sheets sets.. (1) arrived stained/dirty/used. I offered to send a photo of damage for a replacement.. CS refused to replace, did not want the photos, and refused to schedule a pickup for the return when I advised I have no transportation to get to the nearest store.
Reviewed Dec. 14, 2021
I made a purchase to be send before Christmas. The shipping address was wrong. They shipped within 24 hrs of me placing the order. They told me the store has no way of changing the shipping address once shipped to call UPS to make the change. I spoke the 5 reps after waiting on hold 40+ minutes... only for UPS to tell me I cannot make the change, the store has to make the change to the shipping address... so basically the order should be sent to who knows where because JCPenney nor UPS can make a change to shipping address once the order is shipped. Yes this store has good deals but the worst customer service and shipping policy. Oh the 4th rep I spoke with said he was going to help to change the shipping address... put me on hold. Connected me to UPS then disappeared off the call.
Reviewed Dec. 13, 2021
Went into the Eastwood Mall location on Saturday 12/11/21. The cashier couldn’t even say hello. Did not speak to us at all except to tell me my total. I said thank you when getting my bad and nothing. Sorry but it does not take much be a decent person.
Reviewed Dec. 13, 2021
Placed an order online. It stated if ordered in the next 2 hours, ordered would be delivered Friday (2 days). Then they cut my order into 3 orders. One pair of jeans was expected to be picked up in Tempe AZ, 2 1/2 hours away. It took over 2 hours on the phone to get that part of the order cancelled. 3 shirts were delivered within a reasonable time, but the other pair of jeans, 2 pjs sets, and another shirt never arrived. 19 days later and several more calls to JC customer service, the shipper, JC customer service again and chats online, a credit was issued. Now after almost 3 weeks I have to run around and try to replace my grandson's xmas presents. To add insult to injury, we celebrate xmas early with out of town family and don't have a lot of shops close by so I have to scramble to find replacements items. Not happy at all!!
Reviewed Dec. 7, 2021
I made an order and 3 of the 4 items were incorrect, and the order number was incorrect. I called to see if I could get it taken care of was told by the first supervisor my package wasn't delivered and I needed to wait a few days. I had the package in my hand, and she insisted I got someone else package. I had the packing slip, and the tracking number on the box and she told me I was wrong. I asked to speak to another supervisor and was told I had to return the wrong items to the store and get a refund and if the items I ordered weren't on sale still or were not in stock, I was out of luck. I explained I live with my disabled mom and was told I could pay $8.00 for a return label that I could have credited back... WHAT? It was their error. I have never been treated so poorly by a company and will not be shopping at Jc Penney anymore. :(
Reviewed Dec. 6, 2021
They use laser ship for delivery for online orders they have a 1 star on google didn’t think that was possible. Long story short they never delivered my package. When I called they told me to wait a few days which I did then called. They said I had to call the police and email them the report and they would call me in 5 business days. And after all that they said if it was longer than 14 days since the order date that they might not be able to do anything. WTF. First off if I called the police. I would call it on them for taking my money and not giving me what I paid for. Never seen a company want you to do their job when they don’t get you what you paid for. SMH. Go elsewhere. I have more important things to do the waste any more time on 65$ jeans. I just called my bank and said I didn’t make the purchase and they canceled the transaction 'cause It was pending. So boom problem solved.
Reviewed Dec. 1, 2021
Hi, I have purchased Samsonite laptop bag (1st Order#: **) online and after 1-2 days it says item is no longer available and it's auto cancelled. I called customer care and I was told to order again with full payment as the product is available (strange product was cancelled stating no stock but online store immediately shows it's available to order). I again placed order (2nd Order#**), after 2 days again product is auto cancelled, stating product is not available. 'What The Hell' is wrong with JCPenney. This is the worst experience with them. If the product is not available why the heck agent says to order again and why the heck online ordering allowing me to order, very much disappointed :( :( :( .
Reviewed Nov. 28, 2021
God awful customer service from the call center. I placed an order on 11/24/2021 and made sure my billing and shipping info was correct, in fact my account settings even list my current address. I however also had an old address from over 10 years ago on my account. That is where the order was sent to. Granted it was sent in 2 days, which was great. But there was no attempt from the customer service rep to assist me, she cold/blind transferred me to Rosalyn, a senior member rep, who disconnected the call when I replied "yes" when she asked if there was anything else that she can help me with. This was after a 50 minute call, half of which I was on hold without the rep checking back in on me. They would not offer to reship my order to my current address, and wanted me to track it down with ups as it was already delivered.
Additionally they said the order would be retrieved by UPS and then sent to the warehouse and I would be refunded in a week and a half to two weeks. I do the exact same job as Rosalyn does, but for a different company and there is no way we would have kept a customer on hold that long, nor would we have disconnected the call, and if it did disconnect we would attempt to call the member back, and in conclusion we would reship the order to the member. I am shocked and appalled that JC Penney would treat customers in such a manner and that their reps would be so poorly trained.
Reviewed Nov. 27, 2021
I have been a customer of JC Penney for many years and was happy with them until I tried to order furniture. I have tried 3 times ordering a sofa and I'm given delivery dates then I get constant delays. As of today the 3rd sofa is again delayed. I am so frustrated with them doing this.. I also ordered a office desk and it came to me incomplete and damaged.
Reviewed Nov. 24, 2021
I have shopped with JCP for years and never had an issue like this week. On this particular order Lasership was the shipping carrier. I knew it would take longer for delivery because they are horrible. I received JCP shipping confirmation and continued to check order tracking for days. It said waiting on package to arrive at facility. Then yesterday after long 2 hours Lasership says Exception Package damaged and I have to contact the seller. So I called JCP and was told that Lasership had to return package to their warehouse for refund.
I asked, "How will I know when it’s delivered to JCP warehouse?" And she says to call them in 10 days to check. Keep in mind this is my boys' Christmas clothes that I ordered on Nov 14. Thinking it was early enough that I would receive package before Christmas. So I asked could they replace my items if still in stock.. Customer service rep said yes if I pay for order again. Supervisor I was transferred to was horrible and had bad attitude when she answered the phone. Just an awful experience. I thought Lasership was awful! Most companies would see the problem and take care of it and resend my items not tell me I have to pay twice! Beware when ordering online with JCP when package ships Lasership. JCP has horrible customer service!
Reviewed Nov. 13, 2021
The shipping company that this store (later) uses is horrible. They state my purchase was delivered when it was not. I am home all day everyday so there is no chance of It being stolen etc. JCPenney would not assist me. Lazer says “nothing we can do, it was delivered“. There are hundreds of other complaints from customers claiming the same problem. Can not get reimbursed for a purchase that never came.
Reviewed Nov. 7, 2021
My dad and mom and I went to JCPenney's in December and my dad bought my mom a ring for Christmas and paid for the protection plan. The lady at the desk I said, "Come back after the first of the year to have it sized" so we took it home, put it in a vault and then my dad died in May so me and my mom took the ring back up to JCPenney's to be sized and gave it to a lady at the desk and ask, "Is there anything else we need?" She said no so we went on shopping. We waited and waited and I told my mom, "You need to call JCPenney's in check on your ring to see if it is in." They said, "There's a problem. You need to come in" so we did.
They lost the ring and the store manager Amy at the Northwest Arkansas Mall in Fayetteville does not tell the truth is brood. We called corporate. They did not tell the truth. They opened up a case. A day later they closed it without letting us know. We called them again. They opened up another case. 5 to 7 days later they closed it again and said there's nothing else they can do. So you got your paperwork where you bought the ring and your warranty papers. They will not do anything. They will not take care of the situation. That's why JCPenney's are closing everywhere is because they don't take care of their customers. They don't do the right thing. I hope this does not happen to you. Do not buy jewelry from JCPenney's. They might lose it and they will not take care and the mistake they did.
Reviewed Oct. 14, 2021
Ordered a sheet set in 2 parts, JCP shipping the basic sheet set, and cancelled the matching king size pillowcases. JCP refuses to waive an $8 shipping fee for the no-longer useful sheet set that will come without the matching pillowcases. As a result I will be refusing a $200 order that included a half dozen items. There is no way I will waste 90 minutes driving to the local store to return just a sheet set, the gasoline will cost more than the shipping. Since JCP won't correct its own screwup, I will make the correction by never shopping JCP for anything again. Worst customer service ever. James Cash Penney must be rolling over in his grave at what became of his once great store.
Reviewed Sept. 29, 2021
I placed an order on June 27, 2021 with an expected delivery date of July 28, 2021. I called on July 26, since I did not receive a call in regards to delivery time. I was told by the representative that my item would not be shipped until September with no exact delivery date or time frame. Basically, if I did not call I would not have received an update about my order. I have received conflicting delivery dates. It is 3 months later and I have not received my order. Very dissatisfied with the lack of communication and update on my order.
Reviewed Sept. 4, 2021
JCPenney's customer service is awful. Their products are great, but so are other stores. I purchased a sports team item online and was unable to type in the coupon to get a discount, so I emailed customer service. Whoever answered my email was very unhelpful, robotic, and almost condescending. This is not the first time that I've had issues with their customer service and I've honestly had it with the company. I don't have to shop here and I won't from now on. I give them a zero for customer service. It might as well have been an automated machine on the other end. That employee should not be working in a customer service position. Very disappointed. I didn't get the discount from my coupon and I really don't care because I was on the fence already and that employee's response just confirmed to me that JCPenney has lost its magic.
Reviewed Sept. 4, 2021
Let me say first of all I have been shopping at JC Penneys for years and most of of the time I am pleased with my purchases. Most of my online and in person shopping is at JC Penneys. I just receive my order of these sheet, I opened them and the smell was overwhelming. They smell like someone has gotten sick and thrown up on them. I have them in the wash and hoping this smell will wash out. Also I'm hoping they will be as comfortable as they are supposed to be.
Reviewed Aug. 10, 2021
I need to cancel my order because it hasn't been processed and I need it by a certain date. I tried to cancel but the representatives told me I have to cancel within 30 minutes after purchasing my order. I was unaware of this policy and they won't cancel my order.
Reviewed Aug. 3, 2021
Ordered my kids some back to school outfits on a Sunday. Received an email Tuesday stating half my order couldn't be fulfilled due to it not being available (even though the website stated they were in stock). I called the 1800 number in attempt to cancel the entire order after spending well over $100. I figured since they couldn't fulfill the entire order I'd just get a refund and go to a local store to find it. WRONG.
Lady on the phone stated that I would have had to cancel the order within 30 minutes of placing it for them to be able to do it. Ok...well I didn't know you guys couldn't fufill half my order until 3 days after placing it. On top of that the order hasn't been shipped or even processed yet. So now they've got $100+ refunded half my money because they couldn't fufill it (which god knows how long it'll take 'til I see that refund) and now I'm forced to take the order I don't want anymore. I asked the lady why I only have 30 minutes to cancel my order yet they don't have to inform me for 3 days after the order that half of it can't be fulfilled. Won't be ordering from here ever again period.
Reviewed June 29, 2021
Ordered curtain panels on June 11; Received an email on June 15 indicating shipped but as of June 29 the tracking number indicates the package has not arrived at the UPS station. Called to cancel the order and was told I had to wait 12 business days. Called back on the 12th business day and was told I had to wait until the end of the business day to cancel (meaning I would have to spend my time making a THIRD call). The Customer Service agent kept interrupting me and finally hung up on me. I called JC Penney Headquarters and received assistance there. But I will never do business with JC Penney again. No local service whatsoever. No wonder these department stores have driven themselves out of business.
Reviewed June 22, 2021
Ordered a mattress in store on 5/16 and was told it would be delivered 6/9. Got an email on 5/27 that it had shipped and I would be contacted to schedule a delivery time within 7 days. After the 7 days had passed I still hadn’t been contacted so I called them and was told it was lost and they’d have to do a “doc search” and would let me know something within 3-4 business days. Finally after 2 weeks of not hearing anything, I called them again and the customer service rep was just saying whatever he could to try to get me to hang up and it was very obvious he wasn’t listening to what I was saying at all. Finally after giving me the runaround I was told the first doc search was never filled out so they would send another and it would be another 2 days before I’d hear anything.
Their policy is that you can’t cancel unless it’s within 48 hours of ordering and if you send it back it is a 15% restocking fee so trying to cancel the order wouldn’t do any good. Then after all this, the customer service rep simply told me he was sorry I felt that way and then had the audacity to ask me to rate him 5 stars on a customer survey. I will never order from them again.
Reviewed May 19, 2021
I have always been able to find designer clothes at a reasonable price (and in petite sizes that fit me best) at JC Penney. They offer in-store and online sales almost daily making my purchases even less costly. They also have curbside pickup for online purchases, or your items can be sent directly to your address. JC Penney has seldom ever let me down.
Reviewed May 1, 2021
I went into JC Penney in Boise Idaho at the Mall to buy a pair of shoes. I picked out two pair and went to pay for them at the register. The young lady at the Register said that if I had a JC Penney Card, I could save several Dollars on my purchase. So I filled out the questions and she handed me a folder with my receipt as well as the information on the card. She also said that the card offered a nice discount if used that day, so I went and found a suit and also when leaving the store saw three shirts that I also purchased. A few weeks went by and I received a notice in the mail that all my purchases were charged on the card. When I looked at my receipt in the folder the lady gave me it showed that all purchases that day were charged to the card ????, I contacted the manager for that department and told him what had transpired and he said he would check and have the store Manager call me with the results of his inquiry.
Several days went by and so I went to the store and asked for the Store Manager and when he came, I related the whole experience to him. He said he would view the Security Camera footage and let me know what was recorded. When he called me back he stated that the camera was off just enough to miss me handing the cashier any funds and if I did, then she most likely returned the funds before ringing up the sale. In fact what was stated to me at the time was that the reason for scanning the card information was to get the Discount that day. I really think that there was a problem with the payment procedure.
As I looked at my wallet to see if in fact the lady had returned the money to me and as I had thought, the money was not there. The store Manager even though seemed sincere and apparently tried to do what he could, said that I may have dropped the returned funds in the store or misplaced it somehow. He even suggested that my wife may have Known where the money went???. I told him that unfortunately the store had lost a good customer who had spent literally thousands of dollars in JC Penney in my lifetime (82 years) and that I would never enter a JC Penney store ever again and would just let all the stress from the experience go as I could not handle the difficulty it caused me.
I told him it was only $300 dollars and not the money, but the principle that concerned me. I learned a $300 dollar lesson from the encounter, which is to never leave a cashier without looking at your receipt. I paid off the credit card and am left with the knowledge that two pair of shoes, a suit and three shirts cost me $606.22 with the original funds and the cost to pay off the credit card. Now I have to cancel the credit card as I will never use it. All this frustration because I wanted to save some money by getting a credit card that offered a discount. By the way I have several close friends who work at that store and they all say that they have never heard of this sort of thing happening at their store. Very frustrating to be sure.
Reviewed March 24, 2021
Ordered kitchenware online on 6 March 2021. Received notice on 8 March that it had shipped. Called customer service on 18 March and was told it would arrive by 22 March. Called back on 23 March and they admitted the order had never shipped, would I like to reorder? There's an account I'll be closing; JC Penney isn't what it used to be.
Reviewed March 22, 2021
I purchased 2 mattress from JCP. They’re just about a year old and one of the mattresses is starting to have a huge dent in it. I called customer service and they will refund me my money but I have to pay $130 for a pick up and restocking fee. In reality I’m not getting my entire refund back if I have to pay $130. I was sold a junk of a mattress and I was never informed in detail about these hidden charges, should something go wrong with the mattress. The mattress and is under warranty, but as a customer I’m required to pay for them to get the mattress back. As a loyal customer for several years I have to say you just lost a customer.
Reviewed Feb. 24, 2021
I Do not recommend JC Penney for anything. I have been a long time cc holder, and ordered an expensive pair of earrings for Christmas which I never received, filed a dispute, they are charging me anyway...for something I never received.???
Reviewed Feb. 1, 2021
On 12/10/2020 I ordered 2 XL Twin size Sealy Mattress as my husband is really sick with Pancreatic Cancer I purchased an adjustable bed for him I was told that my order would be delayed. I waited a Another week and contacted them again for a status and I got from them. I was told that they were on backorder so I asked them why they were selling Mattress they did not have. And I had to wait I then waited another week and got a Email saying that they should arrive to the carrier within 3 to 5 business days. When I got them the Mattress were frayed and had holes in The Mattress, And that I paid over 1300.00 for Mattress that were damaged. They want me to pay a 15% restocking fee as well as a 85.00 pick up fee. They are damaged and I have to pay them to fix The problem Really.
Reviewed Jan. 28, 2021
Customer service is non-existent. Horrible service. I will never shop with them again. I placed an order, realized that I had not changed my address so called within an hour. I was told they could not change my address. My package is being delivered in NC tomorrow and I am in OK. I asked to cancel the order and refund me, they refused because I did not call them within 30 minutes of my order. It did not leave their facility for 2 days! DONE.
Reviewed Jan. 26, 2021
I’m not one to turn people away from businesses, as I know people need to have their own experiences and make their own opinions. However, I STRONGLY advise literally any and everyone to stay away from JCPenney in the Ocean County Mall. My husband purchased my wedding set in 2017 and it has been issue after issue with them ever since. Not only are ALL of the jewelry associates inconceivably rude and unhelpful, but I have been calling customer service over and over, asking to be transferred to managers and supervisors for two hours now and my issue is STILL not resolved.
Once I get my rings back (IF EVER) after not having them for over a month, I will be taking them elsewhere to be serviced even after my husband paid extra for the lifetime warranty, because at this point, I would literally spend any amount of money to never be treated like this again. Do yourself a favor and don’t bother buying anything of value from this store. You will 1000% regret it.
Reviewed Jan. 21, 2021
My experience is with a mattress purchase (well 2 after 1 was warranty replacement) and not one portion of my experience was simple, or done as promised. The delivery companies they source out didn't set up as promised, didn't take away as promised, and honestly seemed clueless as to what I was told major communication issues. Both times the mattresses were in protective plastic however after they were dragged down the driveway in the winter they had mud all over them. I've had so many 'cases' created and no ultimate resolution. The quality of the product, service and every aspect of the buying experience was nothing short of a nightmare. If I didn't hope they'll refund me eventually I wouldn't have purchased a second mattress but I was told it was a warranty replacement. Due to this experience I would no sooner purchase a towel from this company ever again. Total disappointment for such a huge corporation.
Reviewed Dec. 9, 2020
Dear team, Subject: Order has been incorrectly shipped. I have received items which I have never ordered. The customer service escalation has not been very supportive or customer friendly. I was asked to return the incorrect package with a return label in spite of my request / against my will to commute due to COVID risk. I am also told that most of the customers lie about package delivery hence there is no proof which is a serious accusation. This makes JCP management look into customer service division and shipment division for the improvements. This experience has caused me tremendous hassle over all, delay in my scheduled travel plans. Please respond to refund my money which was not serviced. If no response received this issue has to be escalated further up the JCP senior management team to avoid further problems to other customers like me who is a rewards member for 3.5 years. Thanks.
Reviewed Dec. 7, 2020
This e-mail is in regard to my recent order. After several calls to customer service, I contacted the sheriff's department and filed a police report, for the package I did not receive. I also contacted the post office and inquired as to the location of my package. At this point, I should expect a full refund of the purchase price of the items I ordered.
On a side note, I have NEVER received such poor customer service. I was literally warned in my delivery notification: "CAN'T FIND YOUR ORDER? This happens sometimes. The first thing to do is to check the bushes, front and back porches, and other possible delivery spots such as with your neighbors. Carriers also occasionally mark packages “Delivered” before they’re dropped off. Please contact the carrier if it’s been more than two hours since you got a delivery notification. More Questions?"
This notice should have been my first clue as to what I should expect. I waited the “up to three days” for my package to arrive, checked my mailbox, the neighbors houses, and “the bushes”. Today, five full days since my package was supposed to have arrived I contacted JCPenney “customer service”. I was informed the package was delivered and I would need to file a police report in order for JCPenney to investigate the claim before any possible refund of my money, because my order was in excess of $100.00; apparently if I hadn’t spent so much money at JCPenney I could have gotten some satisfaction (I won’t make that mistake again).
I contacted my local post office, filed a police report, and have spent the morning kicking myself for ever ordering from JCPenney. JCPenney held no accountability regarding the delivery; shouldn’t the merchant contact their delivery service to find out where the package ended up? When did the customer become responsible for the poor delivery service of a vendor?
So, here I sit, nothing to give my children for Christmas, being billed for items I never received, spending my entire morning dealing with customer service, the US postal service, and the Sheriff’s office. I know my pitiful little order does not mean a thing to JCPenney, they are a big company, but I promise you I will never order from JCPenney again. AMAZON and Ebay should be paying them for the excellent advertising, Shame on me.
Reviewed Nov. 30, 2020
I called customer service to let them know the piece of furniture was damaged. They are having UPS pick up the item and will issue a refund when it’s received (fine), but I have to place a new order for my item. Why can’t they ship out a new piece of furniture if UPS is picking up the damaged one in a day or 2? It’s going to take the warehouse a day or 2 to prepare the new box anyway.
Reviewed Nov. 30, 2020
I ordered a few clothing pieces on Black Friday but received a small appliance instead. JCP won’t process a credit without the items they sent me in error being returned to the store - in a pandemic (or waiting up to 6 weeks for a credit if I return those items by mail). They also won’t Re-order the correct items without billing me even though they already have my money. Those are my options. Poor customer service. I won’t shop there again.
Reviewed Nov. 19, 2020
I accidentally scheduled for JCPenney Portraits studio at P495 Westfarms Mall instead of the P418 Trumbull location. This error caused my family much frustration and confusion but we decided to drive from our home to the Hartford area which is approximately 45 minutes drive. Due to distance learning and other issues we cancelled our 2pm appointment and rescheduled for 5pm.
We really eager, excited and wanted to get our photos done and didn't mind the trip as my parents, grandparents, cousins and extended family always used JCPenney photo studies since I was a child. We arrived at 5:05pm and met ** the assistant manager of the site, she made us feel welcomed and even opted to take photos of our three children individually with the family package deal we opted for. Our children are age 6,4, and 1. We were informed to use the family dressing room, picked out a background and told that after we changed we would be photographed.
At 5:10pm after getting dressed we were then immediately told that we cannot take the photos, our session was cancelled because "you took too long and because of COVID-19 I don't have time". I explained to ** that we traveled 45 min with three children, battled through traffic, still arrived on time and I wouldn't mind if she would have informed me of this before heading to the dressing room. She became irate, irritable and frustrated, ** was condescending rude and belligerent stating "I am the assistant manager and this is my decision so you have to rebook that's all you can do I have other customers and it will be 5:30 your session is over".
I continued to explain to her that we would even consider waiting until the last customer to do our shoot even if she would take our one year olds pictures as his birthday was April 11, 2019 and due to COVID-19 we had to wait until this time. To say the least I was in tears, extremely emotional and very surprised as to why she did not forewarn us about this issue before getting dressed. In my sorrow I asked to speak with the store supervisor (**) who was rude, also agitated and frustrated as I was explaining the situation. She proceeded to speak with ** in Spanish for two minutes then proceeded to explain the photo policies and how there was nothing she could do for us and "this is the rule you cannot get it done". As I proceeded to explain to her about our 45 minute drive, lack of communication she immediately silenced my request by staying "policy is policy and there is nothing I can do".
I am a 35 year old, nurse, mother and biggest customer of JCPenney and JCPenney studios. I am appalled by the lack of respect for customers and professionalism. The actions of the team was distasteful and classless for a company I held in high regard. I honestly need answers even emailed corporate about this. I honestly do not believe that this was the first time anything like this has happened and Jelisa's comfortability and ego driven approach has gone unreported for far too long. ** the manager lack of enthusiasm for her job and frustrations was displaced on me (the customer). To have this occur in front of our children was very tasteless and repulsive.
Reviewed Nov. 10, 2020
I placed an order and did receive a shipping confirmation. The tracking number shows the package has not moved at all in over a week. This is a clear indication that the package is lost. Customer service claims they cannot offer a refund. It doesn’t take a rocket scientist to see that the package is clearly lost if there’s been no movement in over a week. And they can’t provide a refund? Horrible customer service.
Reviewed Oct. 25, 2020
Updated on 06/06/2021: September 2020 I received the Sealy Posturepedic mattress on sale due to inventory overstock. I thought it was inventory overstock since they had to close over 200 stores. But, alas, it wasn't. During a pandemic, they sold me a USED mattress that deflated in one week - lord knows who the former owners were - did they die from COVID or underwent Chemo? Since JCP was in Chapter 11, no one answered their phones so I went to Sealy Management who informed me that my mattress was not defective nor did it come from the Sealy factory - it came from another factory that cleans USED mattresses, rife with chemicals . The bottom line - I sued in small claims court for medical bills - yes MEDICAL BILLS! And won! Now I gotta go after JCP to get my money.
Original Review: In 1 wk my new mattress deflated. Their customer dis-service hung up on me repeatedly and after 3 days said while I spoke, "Tap tap tap I don't hear you. CLICK." I spoke with Sealy, the manufacturer, in the Executive Office, & found out that the JCP Sale mattresses are USED! They sold me a USED MATTRESS DURING A PANDEMIC! It took nearly 2 months to get that out of my home & they did so because Sealy Executive Management fought on my behalf. Still, they stifled me the promised refund on my credit card. There's more to this, but I prefer COURT.
Reviewed Sept. 16, 2020
Ordered from JCPenney and the order was wrong. When I call come to find out that I have to send the wrong item back and then they will send me the one I ordered if in stock and if not they will give me refund. Now I understand why JCPenney is going out of business and shutting down stores. They are not able to compete with Amazon. I have been shopping with Amazon since 2011 as a Prime member and if there is a problem they take care of it and go beyond with their customer service to keep the customer happy. I'm glad that these big giant stores are going out of business because they thought they were the gods of the retail business. Bad service and bad customer handling.
Reviewed Sept. 4, 2020
I ordered a ring on August 14, 2020 that was on sale. It was 599.19. After I submit my payment they sent me the confirmation code. Sept 3 I get an email saying I needed to update my payment. They waited three weeks to take a payment. That’s crazy so basically they until after the 1st of the next month to try and take a payment. Ridiculous!!!!
Reviewed Aug. 3, 2020
Cooks is JC Penny Brand. I purchased this coffee maker in 2009 and although not used every day it’s still working fine. Coffee grounds filter holder is screened, so you get a cleaner brew. Self brew timer settings, cup amounts, easy to clean. Attractive stainless with black accents and blue lightning. Small clean rectangular shape sits on counter nicely. Only con - super noisy.
Reviewed July 20, 2020
I placed an order in May for a short and shoes. 2 weeks later I received an email stating the Shoes were out of stock and I would not be charged. 24 hours later my credit card was charged. I have been trying to get a refund since the beginning of June!! Going on 2 months with nothing. I have called and emailed customer service. I'm so upset over the lack customer service and straight theft. I'll be contacting an attorney.
Reviewed July 10, 2020
Please help. I ordered two sets of mattresses a couple weeks ago. Last Friday evening I received a call telling me that I would receive a call on Monday with my two hour delivery window. I waited around all day and once I got home I got a call that they would be delivering the next day between 5 and 7 pm. I was at work that day and at 2:30 I was called and told they were 30 minutes away and was anyone home. I am single and live alone and work about 45 minutes from home. I said it would take me about an hour and half as I needed to wrap up work. They said they needed to call their boss and she told me if I wasn't home in 30 they would reschedule. I told her to cancel the order.
On Wednesday I got a call and they asked if they could deliver the next day and I told them if only delivered after 5 pm. They said they would try. They called the next day and said they would be there between 10 am and noon. I left work around 9:20 and got home and waited till after noon. I called the number they had used and they said they were about an hour away. I said I would not be home and they would have to come back after 5 like I asked. They said they can't do that. They asked if they could just leave them and I said no because you also have to pick up the old ones. They said, "You can put them outside and we can leave the new ones."
I did as asked and go home and all the new mattresses were in torn bags sitting in my yard and my cold mattresses were there as well. I had all my stuff in storage for over two months and I am not sure what got on my mattresses but that was the reason I was buying new ones. I smelled like cat. Another story. They refused to take them citing corona. I understand that but they could have wrapped them in the old plastic had they done the job that I had ordered and pay for. I have never been through something this bad. I had to carry my mattresses up the steps into my house by myself. I just moved and I am sore from just my stuff. I am on hold with your company for over 50 minutes more than twice this week. I have been hung up on and sent to dead numbers, etc. The list goes on and on. I want some satisfaction and will not go away till this is handled. What do you plan on doing?
Reviewed July 2, 2020
Paid in full for custom design shades. Installation was scheduled early April, then cancelled due to Covid-19 (understandable). However, Customer Service said when stores reopened they would reschedule. After several phone calls they still won't reschedule installation. My issue is that the balance due was paid on April 25th (they had the account information in order to make charge) but they knew they couldn't install yet. And THEN filed bankruptcy on 5/15/20! This seems fraudulent. I know I may have to have someone else install them, but JC Penney should refund the cost of installation or get someone out to finish the job. I've called several times to get updates, but nothing has changed and I just get fed the standard vague BS, waiting for Corporate, blahblahblah.
Reviewed June 9, 2020
I want to return bras to jcp.com because they were not as listed. I mailed them off and I had to pay the shipping. Jcp received the return. I did not hear from them so I called customer service. They said my wait time would be 20 minutes. They said that if I did not want to wait, they could schedule a call back in 20 minutes. I agreed to the call back. They called me back in 25 minutes. Then I had to wait 29 minutes before they answered my call. They gave me the run around and then they said they would refund my items in 3 more weeks. The woman on the phone said that they just received my return three days ago, so she knows nothing about my account or my order status. What was the point in calling jcp?
Reviewed May 28, 2020
Honestly SO FURIOUS. Worst customer service ever. Would give negative stars if I could. I bought 2 pair of earrings a few MONTH ago and decided to return one via mail. WORST DECISION EVER. 1st, the packaging slip told me to send my item back to NY, which I did (I assumed the NY address was for verification in case they think i'm sending back a fake one). I then contacted customer service NUMEROUS times to see updates on my return/package. 2nd, They kept insisting that their packaging slip said to send it to OH, which it didn't. I'm not blind, I know the address told me to send it back to NY, I'm not going to pull a NY address out of nowhere. Customer service started 2-3 cases for me, WHICH HAS DONE NOTHING, STILL NO UPDATES.
I contacted them via online chat twice, the first one he created a case for me and said nothing needed to be done, I just needed to wait 3 weeks. 4 weeks AFTER I contact them again and the customer service agent said the case was closed and everything should be all set. A FEW WEEKS LATER, I emailed them asking for updates and they said they still haven't received my return and they'll start another case for me, which I have not heard back from.
I regret buying from JC PENNEY and will tell all my friends and family to cancel their JC PENNEY cards and never shop here again. Literally WORST CUSTOMER SERVICE EVER. MONTHS LATER STILL NO REFUND, MISSING PACKAGE, AND HAVE NOT HEARD FROM CUSTOMER SERVICE. Work on your customer service and RETURNS PLEASE. PACKAGING SLIPS SHOULD ALL HAVE THE SAME RETURN ADDRESS TO AVOID CASES LIKE MINE. Posting on every single review page possible and I'm not stopping until 1. I get my refund back or 2. they fix their customer service.
Reviewed May 8, 2020
Very satisfied with everything including my salesman. No pressure, several options including raising and lowering head and foot by remote. Firmness on either side not affected by one side or the other. Very comfortable.
Reviewed April 20, 2020
I buy since many years my Jewelry at JCPenney and I'm always very satisfied, with the Price and the Customer Service. All the Jewelry Offers are great at Quality and Price. I would recommend this Business anytime.
Reviewed April 14, 2020
The JCPenny stores jewelry department is pretty nice. There’s a good variety of rings, necklaces, chains, earrings, and watches. There’s more jewelry available online as well. However, they must send jewelry out for most repairs though; such as ring sizing. They do adjust watch bands.
Reviewed April 13, 2020
I ordered a comforter online. Clicked king size then when I get it it’s full size. I called customer service. They said it was ordered in full. I asked can I send it back and get the correct size. They said I can just pay the difference but they won’t be paying for return label. Go to return the box turns out the box is almost more than my purchase. I can’t return the item at store because all stores are closed due to covid. You would think they would be a little more sympathetic of their customers.
Reviewed April 12, 2020
Received letter stating Refund would be in the mail. Called after 3 wks. waiting and told no refund possible until Stores reopen after the Virus Epidemic is over. I continued to shop online until I realized this is unfair to shop but be told No Refund because of Virus. Still waiting.
Reviewed March 31, 2020
An item I ordered in multiples dropped by $4 per item. I ordered them with a promo. The very next day, using that same promo, the item would be $4 cheaper. JCPenny's "price match guarantee" does not compare apples to apples. They compare your after promo price on your original order to the before promo price on the website. Only if that before promo price is cheaper than what you paid will they give you the difference. You basically have to cancel or return your order and then reorder to get the difference. Pretty ridiculous. I was surprised they were one of the last retailers to still have a price match but now I understand it's just a gimmick.
Reviewed March 18, 2020
I called customer service to ask if they can cancel my order that was pick up because of the coronavirus outbreak. She did not did anything to help me at all. I have never had any problems with return or cancel items since I'm calling to CUSTOMER SERVICE. It's the most ridiculous thing ever, making me call the store which was closed. My problem not solve. I would never order from them ever. Rather go to Macy!
Reviewed Feb. 28, 2020
We will never have anything that owns by Synchrony Bank!!! We open a JCPenney Card because of all the saving on buying a tux at last minute for an occasion.... we are the type of people will pay our bills before the due days .... We opened the account on Jan 13th 2020, the bill arrived, we attempted to pay the bill twice, first time was 2/3 (we spoke to a human), second attempt was 2/8 (auto pay) and our actual due date it's 2/14). Well both times was unsuccessful....then next cycle of bill came, on our statement it showed that we paid twice and was credited on the account, but somehow money was never withdrawn from our checking account (now we have late fees and interest) ...
So again we called to talk to human and her name was Cindy, after struggling with Cindy about the charges/fees and that went on for 10 minutes that we will have to pay, so we demanded to speak to a supervisor, she then decided to investigate what happened to our attempts payments, huh for some crazy reasons our checking account both times was one digit off, it was a 3 instead of a 4 (the key board 3 and 4 not even next to each other????). Funny.... so Cindy will resolve this, so best way at the moment to clear our bill was pay with our Debit card... but the system wouldn’t take our Debit card.... so Cindy said, "Can you walk into JC Penney to pay your bill and that's the only way (Ok no problem, Penney is half drive from our house....). Cindy assured us that she will make a note on our account so when we get to JC Penney to pay, all our charges and fee shouldn’t be on the bill....but do it today she said...
So we headed to JC Penney to paid our bill (this become a job now!). Fast forward ... we are now at the store counter for 30 min fighting, lady on the other end with Synchrony Bank refused to take all fees and charges off!!! Cause such a commotion that a store manager walked by and decided to get on the phone and help... same fight, went for another half hour after manager (Dahlia) demanded to speak with supervisor....finally we paid what our bills supposed to be.... Bottom line here is that, this bank will make you jump though lot of hoops if you are paying your bills ahead, they want you to be late and holding a balance!!! ** way to put people in debt!!! We can‘t believe how Synchrony Bank do their business.....So people DO NOT let this bank bullying you!!!! and the Star rating said all!!!
Reviewed Feb. 20, 2020
When shopping at JCPenney, I tend to get great deals when purchasing their products. Their customer service is great and their return policy is without a hassle. I especially take advantage of their sale, which allows to purchase good product at exceptional prices!
Reviewed Feb. 19, 2020
Ordered a new mattress after receiving offers during President's Day Sale. We upgraded to a better brand and paid a premium price. The delivery was accepted contingent of old mattress (20 years old) being picked up. The delivery staff from Ryder Co refused to pick up old mattress because it was stained. We did not expect this treatment and were never told of any conditions for haul of old/junk mattress. JC Penney did not offer an apology or a make good effort. DO NOT BUY MATTRESS FROM THEM. THEY WANT YOUR OLD MATTRESS TO RESELL THEM.
Reviewed Feb. 17, 2020
I bought 3 items on Black Friday 2019 that all qualified for mail in rebates. I sent in the rebates online which each item had a $14 dollar rebate and I uploaded copy of my receipt with rebate submitted. I should of received a total rebate of $42 dollars. So I called on December 17, 2019 to inquire about my other rebates, I was told that they were sending a email to the back office for reference. I have called probably a total of 10 times to check status of my rebates for the past 3 months and was told to give 7 to 10 business days, give it 5 more days, give it 3 more days, I will send email to back office. So on Jan. 31, 2020 I received an email saying that my rebate of $28 is in process. So today February 17, 2020 I call again to inquire about rebate and was told it takes 4 to 6 weeks to receive your rebate. Really I have been waiting for 3 months, I know it’s only $28 but that is a lot to me and it’s the point. JCPenney has lost my business and my respect.
Reviewed Feb. 14, 2020
I have had two terrible experiences with JCP in a row so that warrants a review. First, my daughter and I went shopping for something to wear to my sons wedding in the spring. She found something in the store she likes but I didn’t find anything I really liked in my size. The lady helping us suggested looking online cause there were several things I would like but they didn’t have my size in stock. So I went online and actually bought five dresses, When they arrived I tried them on and got a second opinion of my family, selecting what I would wear to the wedding. I decided to keep a second one as well just because I liked it and it was casual enough to wear elsewhere. So, with the return process they tell you to take to a local store. Okay I can do that. I returned the other three to my local store. They only gave me a partial refund and charged a restocking fee! Who does that nowadays? No retailer that I know of.
Fast forward... I haven’t shopped at JCP since the above experience and go out of my way not to now... But my hubby wanted this certain jacket that they sale. So I found it online, it was sold out but allowed me to enter my email for notification when it was back in stock. As luck would have it, I got an email the week before Valentines. So I ordered it. Regular shipping was like $8 but I could pay $16 and get it by Valentine’s Day, so I paid extra for expedited shipping. On the afternoon of the 14th, I checked tracking only to find out that it had been changed to the 17th with no email, no notification of any kind and so now I have paid extra for a service I didn’t receive.
JCP has too much competition to forget that the customer is why they exist at all. Doing business the way they are, they will soon go the way of John A. Brown, Sears, etc. The world we live in today requires you EARN a customers business because we have choices. It’s no longer 1975 where there are only a handful of retailers and customers must choose the lesser of the evils. We expect service for the price we pay and JCP has proven two times in a row that they don’t know the meaning of customer service.
Reviewed Feb. 1, 2020
I received a Biddeford heated throw as a gift on Dec. 19th. After 2 days it stopped heating. I went to the store expecting to just swap it out for a different one and they explained quite rudely that they could only give me a $14.99 credit and I can buy the same blanket, which was on sale for $40!! I have never had such an issue exchanging an item in my life! They treated me like a low life and were literally no help at all. All I wanted was a working heated blanket...shouldn’t be that hard to swap something out for the same exact item! I called the 1800# and was told there was no customer service number for the store, only JCP.com. Man finally said he was going to start a claim for my complaint, but he didn’t even give me a claim number or tell me how to follow up. I intend to take this further, to the Better Business Bureau, social media, etc. if not resolved here..I’ve already spent too much of my time on this. Very disappointed in this company.
Reviewed Jan. 27, 2020
Buyers BEWARE!!!! JCPenney raises their prices to actually be higher during the biggest sales. For example: when an item is 30% off the total is$600 and when the EXACT same item is 70% off the price is over $900. I called corporate offices to ask why and was told “it’s standard retail practice.” So seems to me they are happy to rip off their customers and consider that “Standard”.
Reviewed Jan. 26, 2020
I have one of their credit cards and I tried to use it today. However I was denied so I called and found out they checked my credit and lowered my credit with them. I never had any credit cards do this in all my years of having credit cards. Since JCPenney allows their card services do this I won’t shop or deal with them anymore. I was late once on paying due to their systems giving me wrong information and when I heard it I ran to an ATM and withdrew amount needed to catch it up and paid it. I even paid off my balance and after having good payment history they still lowered it. My advice don’t shop here or get any credit cards from them go to Meijers, Wal-Mart, Target or elsewhere. They actually care for your business and want it unlike JCPenney.
Reviewed Jan. 20, 2020
Poor customer service! I ordered a 13pc cookware set on 01/04/2020. I called to get an update on the delivery status on 01/14/2020. I was told it would be delivered via UPS end of day 01/15. On the 16th, I called support again and was told no, it was awaiting pick up. I was given the tracking number and told to call again if there were no updates. Called support 01/20 and told I would not receive my order. That the gift card balance I paid with would have to be mailed to me via check and the refund would take 3-4 business days to receive back. NEVER buying from this company again.
Reviewed Jan. 19, 2020
I’d like to know how often customers actually receive approved instant approval on store credit card applications? I certainly didn’t need a JCPenney card but was encouraged to sign up for one for the 20% discount. After the lengthy signup process, I was told it had to go to further review and I could not get the 20% off. Not only was this embarrassing in front of my daughter and patrons but I have perfect credit; I find this entire result ridiculous. After receiving the letter in the mail, I was told I had to wait for, I called and was instantly approved. I am attributing this entire process to a JCPenney scam to simply get people to sign up for the credit card without having to provide the 20% instant discount. Fraud Investigation Manager for JCPenney / Synchrony Bank told me I could not be provided a reason for my “under review” status given at the store. Sketchy.… will definitely share this experience with my mom groups and colleagues.
Reviewed Jan. 12, 2020
My husband bought for my birthday a sapphire, gold over sterling silver ring, necklace earring set & it tarnished in just a few months. I went to return with a receipt for store credit because a few months had passed. I was told nothing can be done because it was over 60 days. This was over $200.00 and the fact that they could not honor me as a customer is outrageous!
Reviewed Jan. 11, 2020
My husband proposed to me August 17, 2019 with a wedding set from JCP. It was beautiful and I couldn’t be happier! We married October 4, 2019. I had to take my ring into get sized shortly after that. When it came back from being sized, I noticed a few days later that one of the stones was very dark in color. A couple of weeks later that same stone fell out! I took my ring in Dec 8, 2019 to be repaired. I was told that if I brought the ring in before Dec. 11, 2019 the ring would be back in time for Christmas. I went to JCP after THE NEW YEAR and stood there in disbelief for 15 minutes that the JCP associate could not find me in the system!
At this point I didn’t know if I would even be getting my ring back at all. The associate finally located my information in the system and said the ring should be back the following week. I got the call that my ring was back Jan. 6, 2020!! I go to pick up my ring last night, Jan. 10, 2020 and the second the associate took my ring out I knew it wasn’t the same ring!!!! My white gold, beautiful shiny ring was now brown and yellow. The associate said she would clean it thinking maybe was dirty?! Obviously that was not the case. I did not leave the store with my ring. I am now a ring less heartbroken newlywed because of JCPenney. DO NOT EVER PURCHASE JEWELRY FROM JCPENNEY.
Reviewed Jan. 5, 2020
I did a lot of Black Friday shopping this past year. I shopped at 3 of the major dept. stores. JCP was by far the best to deal with. I bought some rebate items. All of the JCP rebate checks have arrived. Macy's has about 1/3 of them even registered so I don't know what is going on with that and Kohls has not acknowledged any of them. I spent a lot and bought a lot and some of the stuff needed to be exchanged - again - JCP was the best - by far. I went to the store and the line moved very quickly. Kohls is ok but takes forever. I love JCP.
Reviewed Dec. 28, 2019
DO NOT ORDER FROM JCPENNEY EVER!!!! Here's why... HIGHLY dissatisfied with JCPENNEY and their customer service or LACK THEREOF! I had ordered a bulk order for my son's and daughter 12/16/2019 to of course be shipped in time or Christmas. I logged in online to confirm my order status and lo and behold PART of my order had been CANCELED without any notification/email/phone call or EXPLANATION! I printed both of these cancellations via online and proceeded to go in store 12/19/2019 to find out what the ** had happened since no one wanted to notify me.
In store customer service didn't seem to have a clue either as to WHY so they re-ordered the ITEMS that got canceled. The lady was nice enough to allow me to use a "COUPON" that successfully went through and I left the store confused but mildly satisfied as they tried to fix the problem. So naturally at this point I'm assuming my order was being shipped (on the 19th)... FAST FORWARD to 12/28/2019. 3 ridiculous days AFTER Christmas and I called my kids to see if they've received their package and still NOTHING. Naturally I call JCPENNEY AGAIN to see why it has taken 12 days to receive an order that should have been delivered well before Christmas but has not been delivered AT ALL..
It is now the 28th, and I'm talking to Customer service and she begins to tell me that because the coupon that was applied on 12/19 was apparently not APPLICABLE to the order, they canceled the order entirely without my knowledge. I received ZERO notification of this cancellation, ZERO phone call or email of this and my kids are without their Christmas gifts. Not only that, JCPENNEY has done nothing to rectify this situation or make it right. No apology, no reimbursement, no re-ordering of my purchase, NOTHING!!! DO NOT ORDER FROM JCPENNEY, and to be quite honest I don't plan on putting money back into that store for anything ever again.
Reviewed Dec. 27, 2019
Although the bank does not send out an invoice for use following a dormant period, they do invoice the following month and charge a late fee for the late payment that was never requested. According to the agent with whom we spoke, the bank is aware of this problem and has had many complaints. Yet they continue this practice.
Our JC Penney card is issued by Synchrony. We received no invoice in November but an invoice and late fee in December. When we first contacted the agent, he said that the call would be recorded as part of debt collection. However when questioned, the agent quickly acknowledged that he knew that a November invoice had not been issued. When questioned again, he agreed to remove the late fee. When questioned again, he agreed to remove any impact on our credit rating. The bank should not issue late fees when they know an invoice was not sent the previous month. They should not disparage one's credit if they know they are at fault.
Reviewed Dec. 23, 2019
I ordered Mattress and Box Spring online. Everything went well until the day of delivery. The delivery company (Ryder) told me, they can't get my queen size box spring up the steps, that I'd have to order a split. (First, I'd like to say they were just LAZY! I originally have a Full Queen box spring.) Then they wouldn't leave the mattress, as I was told it has to be delivered as a set, since that's how it was sold.
Okay, fine, I called JCPenney, ordered a Split box spring. They already refunded me for the original Box spring. Had to call JCP back the 2nd time, for them to approve the re-delivery of the mattress. Called back 2 days later was told it was approved for re-delivery and probably wouldn't be re-delivered until my split box springs were delivered. Again not the happiest but fine, willing to wait! Already waited 3 weeks.
I get a email last week scheduling my box springs. I thought yay, finally! Well nope more of a nightmare. I check today the 23rd, and seen the mattress was fully refunded to me on the 17th. I had to call and not only speak to 1 person. Spoke to 3 people, including a manager. All of which couldn't explain why it was cancelled when in the notes it stated I was still accepting the Mattress. But now, I'd have to reorder and wait another 3-4 weeks for delivery. Well at this point, I'm done, keep your stuff, cancel the box spring order as well.
The manager told me, it was my fault I didn't keep the mattress. I said, "I was told by your delivery company (Ryder), that they can't leave just 1 piece cause the entire order wasn't being delivered." That's why I called and put in a claim for re-delivery, and at that time, that CSR told me that the delivery company was correct. Now you are telling me, that I could have kept the mattress and my fault I didn't when I tried to but I was told no from the delivery company. Either way, JCP and the delivery company they have hired need to get it all together. Even a order I received on Saturday, last minute Christmas gifts, I had to call JCP cause I also received other peoples merchandise inside of my package, and to let them know about it. At this point I am done with JCP.
Reviewed Dec. 21, 2019
There has been a few times in JCPenney, especially in Salina KS that I had to watch the cashier like a hawk or get ripped off. It seems they don't bother to get any of their sales in the computer so it rings up regular price. I even bought clearance, and when the clerk rang it she scanned tag and of course it was the regular price. When I said different she said it wasn't on clearance and I told her I saw the green tag. It seemed like she was trying to hide that tag by covering it with another. I've caught several other mistakes. Watch these people if you want to get the sales you are looking for.
Reviewed Dec. 18, 2019
Every order that I place online for past 6 months is canceled by JCP. Why? No one can tell me. While the customer service agents tell me they forward my information to someone higher up to fix the problem. It has not, the issue is still not repaired. Why? They are losing me as a customer of 40 years. I am so disappointed that no one cares enough to fix the problem.
Reviewed Dec. 17, 2019
If I can give negative stars I would. JcPenney will not survive if they can't compete with online retail. They quickly lost me. When I placed an order for item for Christmas and wait 5 days to email item is no longer available. It their job to manage their inventory. Now the item is only available if I'm willing to pay double msrp and will not arrive on time. Thanks JcPenney for wasting my time.
Reviewed Dec. 15, 2019
I purchased 7 different kitchen items during the Cyber Monday sale. When I purchased the items, which all had rebates, I used the in app rebate button, filled out the form 7 times, and submitted THE SAME DAY OF PURCHASE. I got a notification the rebates were submitted and accepted. Then notification the rebates were ALL invalid.
When I contacted Rebate customer service, Rep Davidson advised me they were all invalid, and told me to wait 5 to 7 business days since I had only submitted YESTERDAY. It had been 12 days!!! He was rude, and would not answer my questions. Davidson told me I waited "past the complete time frame", making "making all the rebates invalid". HOW COULD IT BE INVALID IF I DID THEM THE SAME I PURCHASED THE ITEMS??!? Then I tried customer service for JCP. I held for 2 hours last night before I was hung up on. So far now I have been on hold for 3 hours and 38 minutes. I tried the "give me a call back option" - they called back before I hung up the original call, said I was 1st in queue (GREAT!), that was almost 4 hours ago (Yay me, I guess).
At this point, I just want to return everything, and get my money back. Is this normal? It seems excessive to me!!! I tried Twitter, email, chat, and by phone. I am done with JCP! Items were cheap poor quality crap, and then being scammed on top of that? NO THANK YOU! I live 2.5 hours away from the nearest store or I would be complaining in person!!! JCP needs to care about their customers!
Reviewed Dec. 14, 2019
I’m extremely unhappy with the company’s rebates, which are not rebates at all. I am receiving gift cards for the store. So ~ I’m not getting my money back. JCPenney is keeping it as I have to use the gift card at the store.
Reviewed Dec. 10, 2019
My order for wireless "headphones" was shipped with wireless "earbuds". Not the same thing and certainly not what I requested. I called customer service and was on hold for over 25 minutes - even though they kept saying I would be assisted "shortly". I tried to email customer service and got NO RESPONSE at all. I will now have to make a trip to the mall that I never wanted to make. That was the reason for my online order. I will never order from JCP online again!
Reviewed Dec. 10, 2019
I placed an order with JCPenney online Black Friday. I’ve only ordered one other time from their website and that was for a donation eight years when I lived in Louisville,KY. (I’m now in Cincinnati, OH) I deleted the old address, deleted my old saved card, entered my new address and new card and then checked out. The website informed me some of my items were available at the JCPenney five minutes from my house and I agreed to pick up those items. (Five of my items were canceled because they weren’t in stock) The rest of the items said they would be shipped.
Two weeks and some later I get an email me stuff has arrived and happen to notice it is at the Louisville, KY address! I go online to check the account and my new address isn’t in their system at all (that matches my credit card and pick up location) and my eight years ago address is in their system twice. Something happened within their website/tech/glitch - of course they are making me pay for it and aren’t taking care of it. It’s all my fault... After waiting for a person for over thirty minutes, Now on for over an hour and talking to a supervisor - I’m informed two of my items haven’t been delivered yet and I can go to UPS website, sign up for UPS my choice and at least have the last two things sent to my house. I do ALL that and the website tells me only the business shipping can change it. Then I’m told I can enter the packages that have been delivered and put claims out and UPS website doesn’t allow that access to me.
Lastly, I’m informed I need to call the Louisville Police and fill out a theft report, send the report to JCPenney and then they have to approve it and decide to refund me my money!?!? I’m sick over all this. What should happen is they figure out what the heck with their system, send me all my items that went to the wrong address and take care of the missing packages themselves. I will NEVER place an online order with them again. Probably won’t bother shopping there either.
Kohl’s is just as close as them along with other places... I’m so livid over this experience and that I’m made out like I’m a liar or crazy or something and never say there and filled out all this information. They had no problem using my credit card and the address on that!!! Funny how that works.... I’ve worked in customer service for over half my life and am very dang gone good at it, so I have no sympathy for what they are putting me through. Don’t waste your time and energy with their website - something will get screwed up or canceled most likely!
Reviewed Dec. 10, 2019
I ordered two bras on November 16th 2019. It’s now December 10th and it’s still on the way. Customer service won’t answer the phone after hours of wasted time on hold. And they won’t let me cancel the order. Very bad business. Never again.
Reviewed Dec. 7, 2019
I ordered a white sapphire necklace and. Pairs of white sapphire earrings. I received a size 24 months Christmas outfit and a pair of size 12 denim shorts. Spent 30 minutes on hold. Said they credited my account but they didn't and the earrings were no longer available to reorder. I am very upset. I expected better from this store. Sorely dissatisfied.
Reviewed Dec. 7, 2019
I purchased a jacket on JCP.com and was trying to reach customer service. I have been trying to 3 days now. Every time I call, I hold the line for over 30 minutes. The music and recording "Thank you for your patience, your call is important to us, Please remain on the line and someone will be with you shortly.". I intend to wait for as long as it takes today. I have my phone in charge and hoping that someone will pick up. In this day of online shopping. JCP has to do better with their customer service. This is simply unacceptable.
Reviewed Dec. 6, 2019
Penney's is one of the few stores that allows 6 years to pay off expensive furniture purchases. My wife and I were buying a new Sterns and Foster bed which came to $5,000. The extra financing time brought our payments down to $100 a month. Being on a fixed income this made for a great experience!
Reviewed Dec. 3, 2019
JCPenney's billing department sucks. I pay my bill by the 5th of each month even though it is due on the 20th of each month. Each month I am being charged a late fee because I paid it too early according to some idiot there. I started paying it on the 18th and still getting late fees for whatever reason they come up with. Each and every month is a battle with these idiots and yet this continues and nobody can seem to resolve it. I am very disappointed with management and now I see how jcpenney's makes their money. By billing customers all these ridiculous fees that do not apply. I am so sick of these people. They have stolen hundreds from me with these ridiculous fees.
Reviewed Dec. 2, 2019
I ordered a bed from them. It took 3 months for it to get to the delivery company who on the day it was supposed to be delivered called to inform me there was a broken piece. I reordered the piece and a month later when it showed up and the delivery company was suppose to deliver they called to inform me all the pieces were broken. So after 4 months I had to cancel the order and start over somewhere else. Horrible customer service. Was treated so poorly over the phone by JCPenney and the carrier company. Would never ever order from them again.
Reviewed Dec. 1, 2019
JCPenney has been able to accommodate all different sizes in my wardrobe. They carry a very nice variety of clothing. They’re fitting to all different ages. I find their work associates to be most helpful.
Reviewed Nov. 17, 2019
Noticed our granddaughters JCPenney online holiday order was not shipped in a timely manner. Called 800 customer services with JCPenney. Representative stated some items may have been lost and other items in transit. Asked to track. She couldn't find items anywhere. Over 20+ plus clothing items. Put on hold for 17 mins while Rep needed to speak with her supervisor. Returned to our call and said 10-14 business days to ship not including Saturdays, Sundays and holidays only Monday - Friday.
Requested to speak with supervisor. Waited several minutes. Requested a formal complaint be filed indicating our second year missing items, not able to track shipping, awful online to warehouse to customer shipping. Made excuses for shipping. Said, "If you'd rather not use JCPenny's online ordering," she was stopped and we requested her ID information and she terminated our phone call. We put in our order on the 5th day of November 2019 and according to customer service between 15 and 21 days to arrive. Ordered in the United States and shipped from the United States. Absolutely awful customer service and supervisor should be demoted to shipping where accountability doesn't matter. Been loyal customers since 1980s. That's coming to an end.
Reviewed Nov. 15, 2019
BEWARE!! My package was shipped to the wrong address. JCPenney's website had a glitch and reverted my account back to a VERY old address which doesn't allow to be deleted because it was the address used when the account was opened (10 years ago!). JCPenney wants me to go file a police report otherwise they don't do anything. So I have to leave work early to go file a police report otherwise I'm out $159 and no merchandise! I have been a loyal customer for sooo many years without any complaints or problems and this is the thanks I get! I will NEVER shop here again!
Reviewed Oct. 20, 2019
Namaste??? El Con Mall, JCPenneys you always seem have whatever I need for my journey & a pleasant experience! Easy, convenient and pleasant customer service with knowledgeable associates in the departments that needed.
Reviewed Oct. 19, 2019
I like JC Penney because they have good sales, especially the final sale rack, if you can find the size you need. I usually can find what I want for 50% off. The store is neat and well-organized. They could use more check-outs.
Reviewed Oct. 17, 2019
I ordered my mother her Christmas presents from this site. I check with my bank frequently to make sure that I don't over spend. Well, JCPenney took out the correct funds but the next day they charge me again at the same price. That is a large chunk to be taken out of my bank. I notified them through email. They asked for my information to check. They then left me with the excuse that it wasn't their problem!!!
Reviewed Oct. 11, 2019
Customer service is more important to me than price. And....the willingness of sales people to help you. Penny’s sales clerks were awful. No one available to help you find anything and not friendly when checking out.
Reviewed Oct. 10, 2019
It’s very disappointed to see that the employees in this JC Penney could not care of this person makes a purchase or not. If you ask them to please help you they just point the finger so you asked for a manager. Manager does not show up. I have been in a lot of JCPenney’s but this one is really horrible. It discourages shoppers.
Reviewed Oct. 9, 2019
Purchased a piece of samsonite luggage I had my eye on previously. It was on sale for half price. Took the item to checkout, where I received an additional discount. The people at checkout were friendly and knowledgeable.Very easy transaction. Happiness!
Reviewed Oct. 7, 2019
I was shopping for a after five dress for a Red Carpet event the same day. A sales lady said I came on a good day, because they have some fantastic sales. I wanted a dress but none of them look sexy enough for me. A notice a black and rhinestone open blocked sleeves jumpsuit. I picked a small, medium and large. The medium was perfect. The cashier said, "I love this jumpsuit! I hope they have some more because I want one." I went to another store to purchase the perfect shoes to set-off the jumpsuit. I looked fabulous!
Reviewed Oct. 6, 2019
I found some very nice quality clothes at JC Penney. The shirts, pants and bras were all name brand and on sale at a fantastic price. The selection was great and I also found some items that were on sale that I was not even looking for at the time. I would highly recommend this store.
Reviewed Sept. 8, 2019
Back in 2016 I bought a LG refrigerator off the floor. It was a great price and I also purchased a 5 year protection plan. This morning (3 years later) our freezer and fridge is not cooling properly. All of our food spoiled in the fridge and freezer (mind you we went grocery shopping yesterday). Ok, I have the plan which also reimburses food up to $300.00. I called the # I was given...Guess what, they don't have me in their system. JCPenney never registered my info with them. I got nowhere with Asurion (the protection plan company), basically I had to do the work JCP was suppose to do, which takes 2-3 business days to process.
Meanwhile, I have nowhere to store any cold food for my family consisting of a husband and two teenagers. I go to the JCP store where I purchased the item (TYRONE MALL ST. PETE. FL) and found out that they no longer sell major appliances..Wonder why? The so called manager gave me the phone # to Asurion and basically said there was nothing they could do. WOW a company that sells you something, never registers and does nothing for you. That's great customer service! Now it will take me 3 business day to register before I can get a claim in to get my refrigerator fixed. If JCP did their job in the first place I could have had a repair person out sooner!
Reviewed Aug. 24, 2019
I placed an online order for a pair of shoes from JCpenney and had the order go to the nearest store to save $9 in shipping. I wasn't sure that the size was correct and the site said I couldn't pick up the order the next day because they didn't have the exact say color at the store where the order was being sent. The next day my daughter and I stopped by to try on another color and lo and behold there was the exact same shoe which fit perfectly. I took the pair of shoes to check-out to see if I could just take the pair there and let them just keep the pair being shipped for me to the store. The cashier told me they couldn't allow an exchange. Needless to say I was not happy. Fast forward a week later and I went back to the store to pick up my order. I was in a hurry cause I had to pick up my kids at school so I ran back to the BACK of the store to pick up my shoes. There is one line for pickups and one for returns and exchanges.
My line there was an older lady speaking to the employee about sheets not fitting her bed and knowing the size of her mattress BLAH BLAH BLAH! Fast forward 15+ min and the returns line took two other new customers and I am still waiting for the older lady talking about sheets! The returns employee said she could help me and then drug her feet back to the back and then back to me another 10-15 min. I firmly believe they could see I was not happy and were enjoying themselves. I will NEVER AGAIN have an order sent to JCpenney AGAIN!! The store in Riverdale, Utah is well stocked, but some of their employees are very slow and uncaring it seems. Maybe it's just 'cause I was in a hurry and upset.
Reviewed Aug. 22, 2019
I placed an online order with JCPenney's four five tank tops. They showed they had 16 and stock. I also ordered a pair of leggings. They let me know they cancelled the tank tops as they were out of stock? Why did it state they had 16? I've been cancelled my order as I was not going to drive 20 miles and pay bridge toll to pick up one pair of leggings. I paid through PayPal since payment was still pending PayPal. Sent JCPENNEY'S an email to cancel the order per customer request. I also called their online order pick-up department and ask that they cancel the order. Two weeks later I received a gift card?
I phoned a manager and told her, "I would never shop at JCPenney's again and I want my money back. I will not use a gift card." I told her when the order was currently pending PayPal sent an email to cancel the order and I also phone with the same request. She tells me I have to drive all the way to the store and provide my debit card in order to get my money back. This is ridiculous and the poorest customer service I have ever received! I will never ever shop at Penney's online again.