JCPenney Reviews

My husband and I make 6 figures and own our house. We have had a JCPenney card for years. My credit limit was $2500 of which I have $200 on the card right now. I just spent two hours shopping and stood in line for 1/2 an hour for the cashier to tell me my card was not accepted. Got on the phone in the store to find out that Jc penny lowered my credit limit from $2500 to $250 and my purchase was $170 so, not enough credit! I have never been late on a payments for this acct and I never use more than $500 before paying it off. Not only was it embarrassing but I spent hours in the store! I was never notified! Obviously they don’t want my business! I will be paying off the small amount still owed on this card and will NOT shop with JCPenny anymore. What a slap in the face for a good customer service!!

At the International Mall store, the employee ordered some men's Dockers boots online because they didn't have the size in the store July 1, 2025. They will last until October 1, 2025. I returned to the store. Ashley, with a very rude attitude, told me that they cannot be returned after 30 days. When I asked to speak to the manager, Elizabeth arrived and said she couldn't return the merchandise because the system didn't allow it. It's unbelievable that I have to buy work shoes every two months because they only last that long, and JCP isn't responsible for providing good customer service. Their employees are disrespectful to the customers, who are the ones who pay their salaries. Amazon is a better option; they always respond with very good customer service.

Review of JCPenney Shopping Experience. I usually don’t write reviews, but I feel it’s important to share my recent experiences at JCPenney because they were extremely disappointing and frustrating. In September, I shopped at the store to purchase bathing suits, jeans, and shirts for an upcoming vacation. My first visit was with an associate named Sherma (not sure if I’m spelling her name correctly). When I checked out, I asked her to scan my coupons even though she said they likely wouldn’t work on clearance items. To my surprise, two of them did. However, as I left the store, the alarm went off—not once, but three times. Each time I returned to the register, Sherma insisted there were no security tags on my clothing. I live 35 minutes away, so I was very frustrated to later discover at home that the jeans still had a security tag on them.

BIG FAT ZERO if an option. I ordered three twin size mattress and box springs for my grandchildren on 30 Aug 2025. I even scheduled delivery on the 24th of September. Today is 29 September and I still don't have them. JC Penney doesn't value customers at all. They don't care that I took time off work to wait for a delivery that never came. Customer service is frankly lip service. Farmed out to the cheapest laborer with a script. I scheduled delivery on the 24th. I called at 3pm to figure out when the delivery was scheduled. I was told at that time, they'd reached out to the carrier and my order had been escalated. Delivery would be a priority on the next day's schedule.

I wanted to install drapes to two windows in my house 150x96 inches. I did my research on their website and decided to use sheers for both windows plus two side curtains to one window. I did my internet review and it should not cost more than 500 to 1500 dollars for the window including tax and labor. They sent me a designer Linda ** and I picked the sheers and I did a quick search on their price which should not exceed 30 dollars per panel. She sent me a quotation with 10,000 dollars!

I ordered a mattress from them over two weeks ago. They have given me zero tracking and zero communication. I reached out and apparently my mattress is lost. They refuse to give me a partial refund. I will never shop with them again. Such outdated systems and methods.

They have one of the worst employees ever. They are a threat to society with their hateful rhetoric. I will never bring my family to this store ever again. Ryan ** threatened me and my family because of a hat with a cross on it and also posted nasty things online about people glorifying death of others and promoting death to others.

I have been a customer of this firm for many years so about a month ago I purchased a pair of shoes from JCPenney online. When I received the shoes I found out that the shoes are "vegan" so I asked for a return authorization, they send me one, I returned the shoes and a few days later I received a bill for $10! They charged me $10 for returning the shoes because when I ordered the shoes online there is no indication that the shoes are vegan. I paid the $10 but I WILL NEVER BUY ANYTHING FROM JCPENNEY AGAIN! You don't treat your customers like that.

So JCPenney shopping is always a pleasure when Tamara is checking me out at the Merritt Island location. She makes it a fun process and there's always so friendly and helpful. I really think she should get a raise even. Thank you.

Staff at checkout has absolutely no clue what they are doing. Won't take off discounts or points. Why give $10 cash when using JCP card if you can't use it. Also, if we have credit for a return, they don't know how to let us use it. I even told them the steps to do and they said that's not how it works. Even though a manager told me how. Also don't honor sale prices.

I had a very disappointing experience at this salon on July 30, 2025. I had visited twice before and always paid $150 for color, cut, and style. This time, the new stylist Natasha charged me $190 without informing me in advance. When I questioned the price, she responded rudely, accused me of “creating problems,” and even called security in an intimidating way instead of resolving the issue. When I later spoke with the manager, Loren, she confirmed I had always been charged $150 but refused to issue a refund, saying too much time had passed. A simple apology is not enough, and the situation was handled very unprofessionally. This salon has lost a loyal customer, and I would not recommend it to others.

This store in Rockingham mall has no customer service. Employee are rude and arguing with customers. I complained to the store manager, she was apologetic but not sure I would shop there again. Because of one extremely rude employee they will lose lots of customers because I am going to publish my experience with everyone I know and ask them not to shop there. I was looking at the folded tshirts and this rude employee named Nora tells me rudely that, "Do not make a mess." She kept on mumbling about she is the only one working and folding those tshirts which was not my problem. She should be fired. If manager doesn’t fire her then that will be mistake. Extremely disappointing experience. If I could give less than one star I probably would.

Worst customer service, worst managers, worst repair, worst quality in fine jewelry. Had to take a ring back 6x in 8 months (this store location) for repair due to diamonds falling out of it. After asking, arguing and driving to the store 6x, I finally got a full refund in cash. Please save yourself lots of stress and frustration and DO NOT purchase any fine jewelry from this store.

I paid my account in full by the due date. The next month I received a statement for $ 2.00. After holding on the phone for 10 min. I felt sure they would take it off but they would not. I had just received a J C Penney Mastercard. I ended up paying the $2.00 and cutting up my original JC Penney card and the new master card received. I can't believe they would lose a customer since the early 90's over $ 2.00, but they did. I told the lady on the phone if they did not take off the charge, I was not shopping there again and she still said I had to pay it.

I recently purchased two pair of Men's pants online. Order/Shipping/Delivery was great; however, I decide to keep only one pair, I returned the unused pair to the local store in Cedar Rapids, Iowa. To my surprise, I did not receive a full refund. There was a $10.00 adjustment included in the return. The $39.99 pants cost me $10.00 to return netting a $29.99 refund. No explanation why and unfortunately, I did not catch it until I returned from my business trip. I was very disappointed in myself but also the clerk for not mentioning the adjustment. I probably would have kept the pants if I would have known about the 25% adjustment for the return. Unfortunately for JC Penney's, their competitors that do not charge 25% adjustments for returns and they lost a customer.

My experience in JCPenney Beauty today July 28 was phenomenal. "Bee" associate #**, made me feel at home and took time to help me find foundation that matched my skin tone. I appreciate her for that. It was a great experience. Elaine~ SC

Shanta the salon manager is absolutely amazing. The atmosphere was so peaceful and the entire team was professional. Making my appointment was easy and I love my hair. Everyone please go see the best in the business. Shanta and her entire team is amazing.

I was a long time customer of JCPenney until they changed their return policy. Now you have to pay for return shipping. It’s not worth making any purchases when I have to pay for return shipping. I will not be making any more purchases from this company.

Really good priced, I would definitely purchase again. The product was good quality, and they also had fast shipping. They also had a large selection of color choices. I would recommend these sheets and JCPenney as well.

Today I was racially profiled with my family on leaving JCPenney in Downtown Jersey City, the Newport Mall around 8:35 pm. I’ve lived here 5 years and have been to this location many times with my six children and husband. Today I was with my sister, two young children, and two babies a few months old. After shopping, we proceeded out of the exit of the mall through JCPenney and I was stopped by an employee who told me to tell my sister she needed to check her bag. She checked my sister’s bag, gave it back, apologized, and stated, "I’m just doing my job." Immediately I was hurt. I am a good mother, me and my sister were raised correctly, and we don’t steal. What’s worse is we made comments on how nice the outfits were while passing through the store to get to the exit, but didn’t even stop to shop. Now I will never stop to shop and spend even a penny in JCPenney.

I am giving 2 stars because of the service. I do like the clothes and the discounts; however, please train your employees in customer care. I felt so disgusted that I am cutting all ties with JC Penney. This is for the store in Cielo Vista El Paso TX. Incredibly slow and thoughtless (for two lady cashiers…one around 23 and the other around 33 working Wed. May 28 close to closing time.)

I’m not going to spend another penny at JCPenney. I ordered a pair of shoes as a gift for my sister. I was so excited to present her with the gift. I opened the box and was in total disbelief. What I saw has scarred me. I received a pair of dirty, nasty, gross sandals. Small pebbles were wedged into the soles. The soles were worn down. There was muck in the footbed of each sandal. They were ripped. They were smelly. I still feel nauseous thinking about it. How could a well known department store ship that mess to a customer?

Had an appointment with the Searcy Arkansas JCPenney salon at 3:30pm. At 4 pm I was still waiting for my haircut. When I asked how much longer I was met with nonchalant attitudes from the three salon workers and they refused to give me a time for when I could get my haircut. Total unprofessional conduct and rudeness by the staff.

I purchased 2 rings from JCPenney's jewelry department in Colonial Heights VA and less than a later the stones were falling out, so I took my receipt and ring back to the store and asked what would I need to do to get it replaced or repaired. They told me that they couldn't help me with it. I'm 67 years old and my husband purchased them for me and he passed away less than a month later. It's sad that they wouldn't even help me or suggest anything to help. I have always shopped there but never again. So disappointed that they were not even willing to help to make it right. If needed I have my receipt.

I just had the worst JCPenney customer service experience ever! I had placed an order online on February 8 which promised to have my items delivered by Valentine’s Day. There was a total of four packages in my order. Only two packages arrived. The other two packages did not arrive in time for Valentine’s Day and now when I click on the tracking information it shows they will not arrive until the 20th, a week after Valentine’s Day. How embarrassing that I had to explain to my loved ones that the gifts I ordered did not arrive in time and will not get here for another week.

Worst customer service I have ever experienced! I am sure they are located in another country because they are very hard to understand. I purchased 4 Christmas gifts. Received them 7 days later. Wasn’t what I expected. Tried to return but couldn’t because evidently I only had 10 days to return it. There was nothing mentioned on the order about the 10 day return policy or I wouldn’t have bought them because it took 7 days just to get them and they were Christmas gifts! I will definitely never shop at JCP again. They are definitely not the great store they used to be!!

I ordered a diamond necklace online, I received one email with order number and delivery date, I have been trying to call and text regarding my item and have been just getting the runaround and today they say, "Oh well. We don't know when it will be delivered. It comes from different warehouse," are you kidding me? So they know nothing and I can't return it until I get it. This is completely stupid and it's no wonder JCP has had to close so many stores. Their customer service is horrible and so are the companies that they deal with, I mean seriously what kind of answer is I don't know when you will receive your item!!! Never buying from here again!! Horrible customer service!!

I was at J.C. Penney in Camp Hill Pa. on Saturday, December 28, 2024, about 6:30 in the evening. I was greeted by Jes; she was courteous and polite. I was looking for a bathmat and could not find one, Jes helped me out. Jes was also the cashier and packed everything neatly, she made sure I had my discounts. If you had more employees like Jes, business would be booming.

I will never shop at JCPenney again. Neither online or in the store. Trying to return Christmas gifts was a nightmare. Not only was my purchase price not refunded, the manager was a condescending know-it-all. We even had to argue about getting back the sale price instead of the $3 - $4 actual "cost of the item", which is what JCPenney pays for a $28 item, as we were informed by the manager. There are too many stores that will accept my money, I don't need to ever go into JCPenney again.

If it's IMPORTANT, don't TRUST JC PENNEY. Absolutely zero accountability as usual from retail corporations... Ordered 12/2 with arrival est 12/7, it's now 12/19 and the gift is a bust with zero resolution! And as usual A hollow sorry, but no one is accountable anywhere anymore... like usual they will happily hold your money until it no longer benefits them. Thanks for Absolutely nothing JC PENNEY... Receipts available.

I bought my wife a beautiful set of earrings for Christmas and now right before Christmas day they say my item was not shipped and wait two more days and if not shipped they will refund me the money...WHAT... This is a special gift.... Customer service SUCKS... This will be the last time I will ever buy another item from JCPenney. I have shopped JCPenney for over 55 years and now never again. Whoever the CEO is needs to be FIRED!!!

Horrible. We used to shop here a lot. We did most of our children’s school shopping here for years. Great selection, friendly helpful staff, and really, really good prices. Now, it’s just terrible. Customer service just says call our office they can help you. Aren’t YOU customer service? Why waste money on people to cover chat when all they can ever do is apologize and refer customers to call the office?

JCPenney has great sales but every time I have ordered from them online, I end up waiting about a week and a half to two weeks or more before I receive my order. They ship at a glacial speed. I honestly don't understand how a major company like JCPenney has such a lagging delivery process when so many other stores ship right away. They need to step it up if they want to compete with online sales. They are failing miserably right now.

JCPenney refused my card saying I didn't update my income, they never notified me I had to, waited in pick up line for 30 min. While lady was 15 min. Late for work and talking rather than getting things done. Customer service said too bad. Lost my reward points on large purchase, so cancelled my card. Will shop elsewhere, file with federal and local BBB, was in line when told couldn't pay with card, used my debit, left never to return. AVOID THIS STORE. GETTING WORSE EVERY YEAR, NEEDS TO BE CLOSED DOWN LIKE SEARS.

I placed an order with your company, and while most of my items were shipped, three items were not included. This morning, when I called, I specifically stated that I did not want a refund—I just wanted the items I ordered. However, instead of fulfilling my request, a refund was issued, which will take an additional seven days to process. After the refund, I will have to reorder my items, meaning it will take over a month for me to receive what I originally paid for.

We went to Avon, Oh store, made a purchase. We were mailed a coupon, presented it for purchase. Sales associate said would be a reduced % off since items were home store. We understood, said no problem. We got home we realized there was no coupon discount. We called the store, there was never an answer. We called customer service and they said to call at different times of day. We did that, still never a phone answered. Called customer service they said to drive back to the store. Seriously, how inconvenient.

JCPenney Credit Card is breaching original contract by increasing the Interest Rate or APR from already High rate of 28% to outrageous amount of 36%. They are doing this during a difficult Economic time for most people especially those of Low Income. Credit Card companies, Landlords, Etc should not be able to breach original contracted rates at their leisure. And after paying the balance somehow they pulled other phantom charges onto the card.

Lack of check out locations in the store. One main check out location offered and manned by only 1 person. Almost no employees that are helpful or know the true meaning of "customer service." Difficult to know the price of merchandise as signage is so incorrect and not even the current sale items are tagged correctly. There is also no price scanner for customers to verify prices before getting to checkout. Filed a complaint with JC Penney customer service, got a case number, and received no contact from store management. They truly give the public, that they just could care less.

Worst customer service! They are horribly rude and not willing to work with you. I refuse to do business with them any longer. Absolutely astonishing how they are still in business. I am still being penalized for a late payment. 6 MONTHS!!!

We bought pearl earrings and they broke after wearing them 3 times. And after taking them back they said nothing could be done. You would think spending a couple $100 that they could do better than that. I guess that's why you're (like Sears) going out of business. God don't like ugly!!

Don't ever go to their hair salon baby. Bad place. My mother and myself went there to get our hair done. I wasn't happy so I went to get a redo on my color. Well Victoria made it worse. I am definitely going to tell everyone not to go there.

So - Order back-to-school clothes for the grandchildren. The order was split into 4 shipments. Received 3 of the smaller shipments (of course :) ). The last shipment contained 14 items of clothing. My JCP credit card was charged for all 4 shipments. I tracked the order and it stated it had been delivered. POD (proof of delivery) stated it had been left on the porch. The package wasn't there, DIL checked with her neighbors, they don't have it. I called JCP Customer Service - I told the agent that the package did not arrive and needed them to reorder and credit and debit my account. They refused. Stated I needed a police report. What kind of craziness is that??? After 10 minutes of arguing - I told them I wanted to dispute the charges. I hung up and called Synchrony.

Shopping at the JCPenney store in Champaign, Il was the most humiliating and traumatic experience I ever had. The store sent two male security guards to the fitting room and told me I had to leave the fitting room because I spent too much time trying on clothes. I will never spend another dime at JCPenney.

So my mother got me a gold chain. Paid for the protection plan. She said it was replaceable if broken. Well it broke. I took it back and they want to try to repair it first. Fine but if they can't repair it, they want to buy it back from me and make me buy a new one. Why? So they could try to tell me the price of gold has gone up and it's gonna cost more? Or that they don't have the one I had and the replacement costs more than what I had originally? Because that's the only reason I can see for doing it that way. The way that makes no sense. What's worse is the employees look at me like I'm the crazy one for questioning that. No, you're the crazy ones for creating such a policy and thinking it should just be accepted without question by your customers.

I used to like this store better but I no longer go there. I just don't like being pressured to get store credit cards at high interest rates. JC Penney is no exception. And now it's hard for me to find anything in my size. I bought one swimsuit top there recently, looked in "Sephora" and they had little selection (I just wanted a single eyeshadow in brow), then her cash register would not work and she pressured me to get a credit card in a nasty tone so I went to jewelry, her cash register did work and she was a delightful salesperson.

JC Penney has decided to charge their customers a $1.99 free money to them fee for a paper statement. I decided it is time to shop elsewhere! I can assure you I use-to spend more than $1.99 at JC Penney's. No longer- take your fee and shove it.

The only negative that I have is that I wandered around the department I wanted to buy something in and I could not find a salesperson. I had to call the store on my phone to get someone to help me. The salesperson was friendly and engaging. We went through just about everything in the department to find what I wanted and she was familiar with all the merchandise. She spent time with me and found me exactly what I wanted. It was a pleasure to shop here as compared to the big box stores. I found what I wanted and bought a high quality item that I really like.

We. Contracted JC Penny to install window shades for our home. The job was never completed and we are now in the process of seeing them for breach of contract. Don't give them any money or you will be sorry.

Today I shopped for Haggar pants at the J.C. Penney in Wellington, Fl., after reading the sign that said “$29.99 Haggar iron-free classic pants regular $70.” I found three pairs on the hanger in front of the sign. When I took them to the register they were still $70. That is known as bait and switch. The pants on the shelf, of which there are few are on sale. That is the bait. All other classic pants are full price. That is the switch. The store would not honor the price because the classic Haggar pants I took to the register, the cashier claimed, came from the rod. I will never shop in this store again. I suggest when you shop at the Wellington Mall store you pay close attention to how they cheat the customers because it is how you will be cheated. Under the law, they should honor their sale sign. This store would rather cheat you than follow the law.

Yesterday, when I went to return an item that didn't fit, one of the employees made me very uncomfortable by saying she would close the doors to keep me out because I always come to return things. I told her, "How can you say that? I haven't been here this week, last week, or the week before!" It was so embarrassing and upsetting that I still feel bad about it. The employee was a large woman of ** descent. The incident occurred on June 28, 2024, around 5 pm. She was working on the second floor with a young ** man who handled my return of a pair of slacks.

The Dover, DE Store falsely advertised a "Buy 1, Get 1 Free" Father's Day sale for Men's trousers. Upon bringing it to the Cashier [Faye]'s attention, she immediately became irate and began yelling that we were mistaken, stating, "It may be Buy 1, Get 50%, but I know it isn't Free; we aren't giving pants away." Another staff member reluctantly resolved the issue as the display on each of the trouser racks in the Men's section advertised this. She also removed each of the signs at the time from the store racks. As we were leaving, another customer approached, who the Cashier [Faye] also yelled at, which was extremely rude and unprofessional. Customer Service/ Retail is clearly not the best line of work for Faye. JCPenney MUST do better.

Thanks for closing my credit acct before I even used it...You did me a favor because you're too expensive anyway...Didn't really need you! Thought it was somewhat rude to even give a credit card then take it away...Do better.

The deals that Penney has are out of this world! Especially on their jewelry! They are practically giving it away. I love this store, I always have. It never disappoints and it is a brand that I can count on!

The next time I get coupons in the mail from JC Penney, I will throw them in the trash. I just spent 2 hours looking online for a women's white tank top that I could use my $10 off coupon on that wasn't name brand, a DoorBuster, a Limited Time Special, a Best Value, or a Clearance item that would ship to store for free. I could not find even one shirt that fit these strict requirements to use a coupon, and I searched for camisoles as well as tank tops and sleeveless tops. I finally bought two sleeveless tops and paid regular price to have them delivered to a store in Oklahoma. No coupon. What an insult. JCP used to be the "go to" store to shop at and use coupons. They have become progressively worse; I thought it was bad at Christmas time with trying to use coupons when I was in the store. It is even worse now online. Huge disappointment on Mother's Day, even!!! :(

If I could do a negative 10 I would. Customer service is a joke. JCPenney is not the company it once was. I ordered two pairs of Puma sneakers. I received both in a plastic bag. One was in its usual box the other wrapped in plastic. Needless to say the one wrapped up in plastic was all crushed and bend, not looking new at all. In fact looks like I got them from a flea market. Called customer service. He says, "Oh no problem. Take them to store for a return/refund." What. So the whole purpose of ordering online is to avoid going to the store yes/no? Plus the stores don't ever have the size I ordered, which is why I ordered online. Also they were for a birthday present tomorrow. So thanks JCPenney. Now I have two choices which aren't really choices for me. #1 return. And not give my grandkid the one thing they wanted. #2 give him these shoes that look like they're not new. PLUS where's the box?

NEVER AGAIN. Made a jewelry purchase 02/4/2024 from an associate at our local store. Was shopping for a Valentines/10th Anniversary gift for my husband. Figured I would kill two birds with one stone since the traditional 10th anniversary gift is diamonds and the modern gift is diamond jewelry. Explained to the associate that we were looking for a 14k gold and diamond wedding band to replace his current one. What we were ultimately sold was a gold over sterling diamond band. NOT what we were expecting.

On 4-11 went into the Mall of Georgia JCPenney store looking for a comforter full size, they didn’t have it in the store so it was ordered for me. On 4-17 received email that to pick up my order. I went in to pick up my order and was treated very poorly by the cashier. I gave her my order number and she said that it was not in. I showed her the email stating that it was. I asked her to check and see if they had the comforter on the floor now because maybe they had gotten a shipment in. And, she said that she didn’t know anything about that department. And she refused to get me any help. I had to demand that she get me a manager. Management came and asked how she could help. Explain to her what went on and I gave her the order number and she to the back and came right back with my order. She apologized for the bad experience that I had.

Charge has been removed from the credit card and I am now able to order items and use the credit card for those purchases. Thank you for rectifying the situation, it is greatly appreciated.

My visit to the JCPenney portrait studio left me feeling deeply hurt and disheartened. It was meant to be a joyous occasion, capturing the early moments of my precious son's life, but instead, it turned into a nightmare due to the disrespectful behavior of the photographer, Larry. As soon as we walked in, Larry's attitude was sour, and it only worsened when my son started to cry. Instead of showing understanding, he lashed out at my family, raising his voice and making us feel unwelcome. The situation escalated when he scolded us for something as simple as placing my grandson on a blanket. His tone was harsh and demeaning, making me question why I had chosen to trust him with such a special moment.

Wow! Wow! Excellent service! Good behavior! Good knowledge!. I love this place. Selection is awesome, staff is very helpful with no pressure. Will visit again.. They have a large and great selection. I happily purchased two pair of the shoes with JCPenney help.

We have been going there for the past 3 years. Went to get fitted for contacts, because I didn't want to purchase the contacts there the Dr put nothing for contacts fitting. I didn't want it for free!!! I chose a pair of glasses and left. Will not be going back. Run don't walk, there are many places to get glasses with a great selection. The eye doctor is the most important thing there. We were shocked at the petty response towards our visit. My glasses were 500.000 this year and last year, 700.00. I think you would expect better treatment. Like I said Run!

Sandy M/Colorado

If I could give zero stars I would. Shipping is awful. Three weeks and I am still waiting on package. When contacting JCP they refer me to Ups who in turn refers me to USPS. Big runaround with no resolution. Can't start a return because I don't have product to return. DO BETTER JCP.

They don't carry diverse sizes and their selection isn't not satisfying for bigger people. Even if I get skinny after how I have seen them treat bigger people, me and my family will not shop there. I hope they do better!

I placed 2 orders and later checked the status of them and saw that, after updating my address, my orders were being sent to the wrong city. I called customer service and them fixed it. I ended up getting the first order I purchased, but the second order did not get fixed and UPS returned it. JCPenney said I would have to buy the items again and that a refund for the original would go back to my account in the next two weeks. It's aggravating that they messed up my address but I am the one paying the price for it.

Horrible company. Their customer service is a joke. Will never shop with them ever again. The way they do business is pathetic. If looking for a company who treats their customers well this is not it. This place is a joke.

Twice in last year I have placed an order with JC Penney online but the order has been cancelled for no apparent reason. I wasted my time even shopping online at their website. The first time I did not find out my order was cancelled until I arrived at store to pick up order. They did not have in stock. Spoke with store manager who could not tell me why I was not notified BEFORE I drove down to pick up at store? Today, placed small order online and received email that order was being processed. 30 minutes later got an email that order was canceled and to call cust service. Called and they could not tell me why online order was canceled. So I am through with JC Penney. Cancelled my rewards account, unsubscribed to their email, and totally ignoring any correspondence I receive from them! Talk about a company shooting themselves in their foot! Really.

My husband bought me a 10-carat gold rope necklace for my birthday in November. It started unraveling in January so I stopped wearing it. We went into the store last week and asked for a replacement and the lady behind the counter said that after two months they don’t do exchanges. No exchanges on a $650 necklace? I’ll never spend another dime at JCPenney’s.

They are the worst business and credit card company I have dealt with. I would never do business with this company. They are a waste of time and did not provide great services at all. Do not do business with JCPenney Master Card company (Synchrony).

One of the workers in the shoe department, C was a great helper. He helped me find exactly what I needed and even helped to stretch the shoes out a bit to better fit me. He was kind, funny, and very patient. If he is not a manager I hope he gets the position, because he knows what he’s talking about. Thank you C for the great shoe experience!

I ordered 2 shoes online and both of them got canceled because not available. but they still show available and ready to order online after 7 days. Customer said they shows available in inventory but not in warehouse, what the heck. How can JCP do business even no clue about their inventory. Shame on them.

I just closed my JCP account after more than 45 years! In November, I sent my husband a JCP link to a sweater that I would like for my birthday. We don't shop at JCP very often because they closed the store near us, but we didn't realize that our JCP credit card was saved on the website. We never thought about it after he made the purchase, but then we received an emailed invoice in January with a late fee and interest (even though we never received an invoice in December). It is difficult to speak to a real person, but I filed a dispute form online and the response said that they DID send an invoice in December and we still owed the late charges. The $29 sweater ended up costing us $61! We simply can't allow this to happen again, so I closed the account.

I paid over $2,000 on my credit card which was 4,000. My payment is still high. Don’t bother paying on your credit card because it gets you nowhere. Had I known that I have never paid it period! I have had it and will never use JCP again.

Ordered a mattress and the delivery company never showed up. Call to reschedule and their voicemail was full. Reached out to JCPenney customer service and got the run around. Pushed to get refund but still have not received it! This has been the worst experience from start to finish! Will never show here again!

JCPenney sent me someone else's package. I returned it. I never received $88.45 in items that I ordered. They refunded the items that I never received in 6 sporadic small increments that only totaled $53.14. I've called customer service at least 6 times.They claim to elevate the situation which I then get an email claiming they refunded me. They have not. I asked to talk to the manager and they said they don't call anyone, they only email. They never respond to my email and when I call back, they say the case is closed and then the circle of lies begins all over. This is in fact stealing when they keep your money for items you don't receive.

On December 10th I changed my address since we moved and then I placed my order. Unfortunately JCPENNEY sent my order to the wrong address. Instead of trying to help me, this company has not done anything. I had to put claims in with UPS - they say the packages are lost. I contacted JCPENNEY again and again they would not help me. It seems this company has gone down the drain and no longer cares about their customers. They have lost so much business because of their many CEOs and now they are taking advantage of their customers. Shop at JCPENNEY at your own risk because they will rob you given the chance.

My order was delivered to someone else but because the delivery company said it was delivered to me they will not credit my account! I have been a customer over 30 years! Crappy customer service!! Now I have to pay $74 for a rug I never received!! Never again!

I paid for an online order that never shipped. JCPenney never contacted me, reached out or updated me to let me know that my order never shipped. Instead, they continued to collect monies from me for the item -- while the item never actually left the warehouse. They marked my item as "shipped" and it was not. When I called in to see where my item was, I was told that it was "never picked up" by the carrier. When I asked, how is it that other orders have been picked up except mine, they couldn't provide an answer and continued to try to shift the blame on UPS -- even though JCPenney has the item. I asked to speak to a supervisor, given that the remedy provided was:

I came in to return some clothes and video games. Lisa was friendly and amazing. I too work at a returns desk at my job and she was beyond helpful. I know how difficult people are and having a friendly person made my day.

I was recently in the JCPenney in St Cloud, MN. The problem is in others I have been at, it takes so long to check out, they don't have enough help, same problem as everyone is having but what I have noticed is with all the coupons and there must be an incentive for clerks to get people to open a credit card account, that the looking for coupons, filling out paperwork for credit cards, returning and rebilling takes an excessive amount of time, if I am going to purchase I am starting to look at how long the lines are and if there is over 2 people in line I will put things back and go somewhere else. It may be wise for the companies that are playing the coupon game to rethink how the customer that is in their store is getting processed.

I called customer service because I saw my address was incorrect on the order and was told they couldn’t do anything about it. So I asked if I was able to get a refund if I didn’t get my order and I asked this after trying to find a way of getting my order. The associate named Diego, in customer service the 1-800 number said I wasn’t going to be able to get a refund because it was my fault for having a wrong address on file and for ordering online. Therefore, I was really dissatisfied and give them a bad review.

I ordered my merchandise on November 17. I asked to have it shipped to the store I normally shop at. The clerks cannot find my item. One clerk says it's in the store and another clerk says it's in transit to the store. I asked to cancel for a refund so I can purchase it some where else. I can not cancel because they don't have it and cannot be found. This is extremely frustrating!!! I will not ever order from JCP.com again. JCP where is my item?

I bought a shirt online at Jcp.com and needed to return it. I went to the store and they gave me $10 less. I did not see anywhere that they will not give full refunds. I will never buy from JCP online

These people need to learn how to respond to the customer's questions instead of cutting them off. They are liars. Their customer service is piss poor. They don't know crap but put someone on the phone you can't understand a word they are saying. This story is so bad I hope it does go bankrupt. I really do.

I ordered an item. The rep was not experienced. She did not complete my order as stated. The communication was difficult and they would not honor my sales price. When she made a mistake, it was not on me. It was on the rep. VERY DISSATISFIED CUSTOMER.

I had Nicole to service my hair.. She gave me highlights and she fried my hair.. The next day my hair was brittle and breaking off tremendously.. My hair is ruined.. She overcharges for her service.. Please avoid getting your hair done by this stylist..

I tried to place and order, changed the store for pick up - never changed. Called back, the virtual asst. found my order, the human could not. I asked to speak to someone else and she gave me a hard time! Another person found the order. She had to cancel and reorder. I asked her for my troubles to wave the shipping fee and send it to my home and she said no! Everytime I place an order there is an issue!!

We had finally found the ring I had been searching for, simple sweet and to the point, but my finger is now green!! Less than 12 hours of having my ring, my finger is green! We are taking it back tomorrow..

I love the jewelry department. The prices. The ladies are awesome. So helpful and nice. Sometimes you have wait but they greet you and apologize for the wait. This 1 lady that's ** she's been there a long time. She's wonderful and deserves a raise. Her patience is excellent. I don't remember her name I'm sorry but she's always at work. I met the jewelry manager and she's great also.

Overall it turned out to be an Awesome Day. Even after waiting for so long to get camera’s working they after had to go and come back because the pictures wouldn’t upload so we can pick out what pictures we wanted!! But thanks to Judy she was so nice and Awesome! It turned out good!!

Kylan and the manager were very efficient and helped get the best photos. I'm very happy with the service, I was a few minutes late but my whole appointment went very smooth. Normally I do not enjoy my photo taken but they were very friendly and did not rush me. 10/10 recommend.

They approve you for a certain amount after you make purchase, they immediately drop your credit limit that they approved and charge and over the limit fee. Twice went to store, asked for balance while in current billing cycle was told balance, paid in full and was still charged a late fee. It is obviously why the company is failing. Closed the account.

I went into the JC Penney's in Strongsville, OH today to return a purse that was defective. Unfortunately, I did not have the receipt but it was purchased on my charge. When I got to the return area, the young girl working there stated that without the tags she could not look it up. I kind of chuckled and said I was using the purse so of course. I don't have the tags. I asked she could look it up on my charge. And she told me no. Of course. I questioned that because I knew they should have that ability. She instant became very agitated and insisted she could not do it. At this point, I asked you to get me a manager. She suddenly became irate and, in a very nasty tone of voice, told me I could not talk to her like that. I only asked her to get a manager for me. She told me she would call him manager and she would not wait on me because I was speaking to her disrespectfully. Talk about disrespectful! I just asked for a manager.

I had placed an order online for my son and listed his name and address for shipping. I checked out as a guest and used my debit card and billing information at checkout. I needed to cancel my order as I’d purchased the wrong jeans. When I called in the representative refused to discuss the order with me as I was not listed as the “account owner”. I explained multiple times that it was me who checked out as a guest, there was no account, and I’d listed my son's name for shipping as it was going to him. She still refused to discuss.

They provided a refund. Thankful.

I opened a JCPenney Credit Card and was informed at the store that I could use my temporary card # for 24 hrs. to take advantage of the 35% discount online or in store. I went home and did online shopping with JCPenney and when I entered the card information it said it was invalid. After several tries I chatted online and was informed to call the customer service department. I called the next morning and was informed to call the online department.

Went to the store, tried on a $70 watch, read the instruction book. Went home, decided to order along with the $18 extended warranty. Picked up curbside... No receipt, no paperwork for $18 warranty which I made them bring me a paper for. Got home (it's 102° outside!) NO INSTRUCTION BOOK! Nearly spent $100 with these incompetent people! Watch is going back tomorrow. I'll go get a $10 at Walmart.

The JC Penney location is in deplorable condition and it is sad. Came in to get business photos done. Everything was broken, escalator, restrooms, air conditioner, the camera in the studio. I came earlier than the rest of the mall opening, my child needed the restroom, I learned they had been inoperable for over a month. The resolution was to leave Penney's and walk to another entrance to use the mall bathroom, I am nursing a bad knee and the down escalator is broken at JC Penney, the elevator is broken as well.

I placed an order online for pick up in store. When I go there, hard to find pickup location. Second the check out person was extremely rude. She would rather clean than help customers. Now I know why JCPenney is going under.

Sigh. So, I hate to write bad reviews, but I would avoid using this company for furniture purchases. I bought a sleeper sofa and loveseat online, and the customer service is nonexistent. The shipping company was supposed to schedule delivery, but instead, I just received a notice that they would deliver the pieces on the day before July 4th, when I was out of town. There was NO NUMBER to call in case this was inconvenient, or impossible. Long story short, after several messages to JCPenney customer service where they told me there was basically nothing they could do, I got 4 messages yesterday that my pieces would finally be delivered today between 7:30 and 11. If you can believe it, the deliveryman called me at FOUR in the morning and left me a message that he would be there "in an hour"! Who delivers furniture at 5 a.m.? It's an insane asylum. I won't be making a large purchase like this again with this company.

I do a lot of online shopping. This one needs a lot of work. But my real beef is with their rewards so you spend money and they say you have a $10 reward then try to force you to buy more quickly and take it back if you don't use it quickly enough. I've been a JCPenney card holder since 1989 & spent many thousands. But this website & this practice of taking back rewards has lost them a lot money & saved me a lot... lol. They used to have some really good sales. But overall their prices have gone up and their quality has gone down. But I would consider looking them over again if they would not be stealing my reward that they gave me, I didn't know it came with strings attached.

I’d been shopping in this store (4951 Slatten Ranch Antioch Ca.) for a long time and I always see ** here. ** is very hardworking lady and very helpful. She always know where to find the items that I’d been looking, Always smiling and approachable.

I had to find work clothes for my husband. Macy’s was disappointing and lacked any kind of inventory. Walking into this store was wonderful. It is clean, well-merched, and they have a good range on inventory for the size of the store. The really wonderful thing was the customer service. Brandy, Alicia and Leslie were wonderful and went the extra mile to make sure that my experience was top notch. Thank you so much!

I bought two sets of dishes which I paid a surcharge of $8.95 each. They were shipped via UPS. The first box I opened three out of four dinner plates were broken. I called customer service and while they did return the money for one set of plates they would not refund the additional $8.95 I paid and now I have to take the other set back to the store. So I am out $18 for the surcharge and more money for my time and gas to drive 1/2 hr to return the useless set. They do not stand behind their .com orders. I will not do business with them again.

I'll put the positives and negatives overall at the end of this description. I buy almost everything online but I don't think I had ever purchased a thing from JCPenney's. I was looking for a coffee pot that could take K-Cups and Penny had one that showed up in my shop app. I got a great deal on a little red coffee pot that makes one cup at a time. There was only one available for in-store pickup locally and I knew that had to be the display model that every person had touched and who knows what had been done to it, so I didn't want that. I took advantage of shipping.

I didn't have the time this past Thursday 3/30/23 to make a complaint due to my busy schedule. However, I will like to start off by saying I'm an 40 plus year old ** women. I walked into your establishment on this day around 5:15-5:20pm (straight from work). I had some free time prior to needing to pick up my children. My experience was okay (no staff help) but I managed to find some things for my 4yr daughter and was amazed by the sale at that time.

They will charge your credit card and will not revert it even when no mattress delivered. Rude staff will make you go round and round with customer service and credit card company. Delivery trucker Rider says no shipment received so can’t deliver it.

Manta helped me with a difficult return and repurchase. Her professionalism, patience and kindness were over the top! The whole procedure could have been exhausting, but she was wonderful from beginning to end. Thank you Manta!!

I purchased a wedding ring set in june 2022,and in dec 2022 center diamond fell out in engagement ring returned to Conway Arkansas store on dec 26 2022 to have fixed since I didnt purchased the extra protective plan I agree to pay out of pocket for repair ,the ring was sent back to store feb 15 2023 un fixed, The jeweler for jcp has stated ring cant be fixed to offer me a buyout BUT jcp refuses to honor buy out since I didnt purchased the extra protective plan so I'm out $800 .00 because jcp wants to pull some BS not to cover there jewelry

My husband and I retired a year and half ago and moved to Florida. I purchased Loom & Forge navy towels for my guest bath last year. The first person to use them was my daughter who informed me that the navy towels were shedding (I had washed them before she used them). I washed them a few more times and again after the next several guests left, when I went to clean the bathroom, there was little blue fibers all over the tub. As they are only used for guests, and I was tired of cleaning up the fibers, I decided to take them back as they are defective and actually cost a pretty penny. As it was past the 60 days and they had been washed, JC Penney would do nothing. I am very dissatisfied with this as will never purchase from JC Penney again.

Ordered shirts online. Two shirts arrived three days apart. Found them to be too large. I sought to exchange them online. Can not do. Called customer service and was told exchanges only at store locations. Total cost of two shirts including taxes and deliver was $32.00. The nearest store was 45 minutes away. Decided to just return rather than exchange. They wanted to charge $8 per shirt to return. I will keep the shirts and never shop at JC Penney again.

I ordered a bed from JC Penney online on November 24, 2022 order # **. I specified and paid for deluxe delivery, indicating that the delivery agents would unpack, assemble, inspect, touch up and rewrap item prior to delivery. Agents would then deliver item to the room of choice and remove all packaging materials. Instead they showed up a month late, on January 3, 2023 without calling first and just dumped the parts in my bedroom. They are a third-party carrier. JC Penney said they would have someone call me in a few days for assembly and gave me a reference number of **. I am 68 years old and there is no way I can assemble this bed myself.

I am writing a review because I was blown away by the level of professional service from Top to bottom at your Ofallon MO location store #2909. As I was saying the experience I had over three shopping trips at your store blew me away. From Management to the employees I was transported back to a simpler time when customer service as well as high level products were stocked and sold in a professional manner. I have to say I hadn't christmas shopped at JC Penney since I was a child perusing the big catalog. I'm sad to say I had fallen victim to just going to walmart but I hate their cheaply made products and horrible service and even the customers, But as I was saying I made three successful shopping trips to your location and I am planning to come get pHotos taken at your location as well.

This company is the ABSOLUTE WORSE! The fact that they are even still in business is trifling. I literally placed and order and it said in progress almost immediately. Then I tried to cancel an order less than 24hrs later and apparently it was “impossible” until you speak with someone in escalations. Then they can’t ever send you a confirmation email. Customer service doesn’t know anything. One of the reps literally told me the cancellation email comes automatically once the order has been cancelled and then in the same breath turn around and tells me it will still take 24-48hrs to receive the cancellation email. Like what? I absolutely hate this company and will never spend my money with them! Thanks for nothing.

The online ordering portal for JCPenney is terrible! I ordered 2 items and indicated that I wanted to pick them up at the store. The ordering portal said that they were available. Then when I finalized checkout, one of the items said it was being shipped to my house. I didn't want that, so I immediately hit 'Cancel Order'. The ordering system said "Cannot cancel, order is already processed." Literally less than a minute.

I called customer service about a necklace before I purchased it because the description didn't specify female or male. The rep reassured me it was unisex and would hang down to a man's chest. The necklace came and anyone could see it was clearly for a female. I only went through with this purchase after talking to someone from the company first. I got it monogrammed for my bf for Christmas and now they won't take it back even though the rep was the one who recommended it for a man. Totally disappointed in how customer service handled it after being a long-time loyal customer and will now be taking my hard-earned money to spend somewhere else where the reps that work for the company actually know what they're talking about. I would've never made this purchase without the rep's influence.

I ordered online a couple days ago, received a package today, with the correct address on the label, open the package and it is NOT what I ordered and the invoice has someone else's name and address on it. I call customer service, the lady wasn't understanding what I was telling her, kept explaining for 20 minutes, finally, she understood and told me that she could refund me my purchase amount once they received back the items that were sent to me. I was so mad because what I ordered was a Black Friday Deal and was something I was super excited about for my daughter for Christmas.

I ordered 2 dresses for my nieces wedding. They arrived a few weeks after my husband was killed in an accident. I returned them and received an email that I would be refunded the total amount I paid. Within a couple weeks received 1/2 of refund amount. Called in and was told to wait a couple days for rest. Called in again in a few days and was told to wait a few more. Called in again and was told whole amount refunded… but no credit either to bank statement or credit card. Called in again and after speaking with supervisor was told they would send a check to me. After 2 more weeks received a check but it was less than amount of the other half. I have contacted them at least 12 times and when you live on social security every bit helps. They refuse to resolve the situation. DON'T DO BUSINESS WITH THEM UNLESS YOU WANT THE WORST CUSTOMER SERVICE POSSIBLE!

I purchased a coat and used a coupon. The coupon was not applied to my order. I told them this when I picked it up. They said it wouldn’t be an issue. I can call and have them make an a price adjustment, I called and they are refusing to honor the coupon. This is a corporate company where customers like us keep it going and they do nothing to keep their customers happy. Will not be shopping there anymore. SMH.

I wish I could give a -5 star rating. I purchased a pair of Ashley bar stool from JCP. I realized later that the chairs were lacking wooden support on the seat. They are super uncomfortable and make my thigh hurt. They sent me defective items. I called to JCP customer service and they denied to adjust or return of the order simply because it's past 90 days. The customer service manager was rude and simply denied to make any correction on the mistake they committed. Can a seller like JCP sell any garbage to customers and rob customers' hard-earned money? Can a seller like JCP back off from their responsibility of consumer satisfaction? I am not surprised JCP is doing super poorly and vanishing from the market. I am super disappointed and will never return to JCP in my life again, will tell to do so to my family and friends. Adios JCP!

I ordered a sectional on Aug 2nd, 2022. Fantastic sale, super discount with coupon - took screenshots, purchased the item - got order receipt and ship date of 8/18. JCP cancelled my order on 8/12 and had the audacity to tell me that I cancelled it. I did not cancel it - in fact, I had purchased other furniture to go with it. They said I could re-order it at the te escalated, non-discount price now that the sale is over due to it being cancelled. I am furious. Such a scam. They hold your money, collecting the interest off the transaction and then cancel your order while gaslighting you trying to convince you that YOU cancelled it. Such a joke. I am so disappointed and hope they close down.

I ordered T-Fal pans. They were packed in a plastic JCPenney bag and I received them with a crack in the handle. I'm super disappointed. Also a shampoo was leaking. They require me to pay $8.00 for the shipping label and bring them to the UPS store. What a inconvenient.

I buyed women shoes from JCPenney but the size was wrong. I returned but never got my refund. It been a month and still no refund. I call and email and still nothing. Sometime you think trust a company but if you're nobody like me and disabled person too I was really disappointed. I said I never got my refund. What to do. **

Ordered sectional sofa may 30 2022, order was to be shipped by June 29th 2022. Hadn't heard anything and called on July 5th, they knew nothing, just said it should be on the way. Still nothing. Called again July 11th, was told they'd look into it. Received email from them that night saying new ship date of July 18th. By the afternoon of July 18 still nothing. I respond to email for update, no response. Today, July 20, I email again, no response. So I call customer service again, rather than provide any info they hang up on me. Call back and get a supervisor, Kim **, she says new ship date is Aug 15. That's unacceptable, so I ask for a refund. She says it won't process. She also said she's never heard of the FTC, the 30 day shipping rule, or the fair credit billing act. I was never informed of the delay much less asked if I consent to it, nor was I ever offered a refund. I feel they are giving me the runaround to run out the 60 day clock of disputing the charge so they can keep my payment for a sofa that likely doesn't exist.

I ordered some clothes for my son on June 15, 2022 I changed my physical address but I didn't change my delivery address. I noticed the mistake the next day so I called UPS to change the address but they explained to me they couldn't do anything because it already was shipped. I called JCPenney.com customer service. They said they couldn't do anything to help me. They delivered the package to the wrong address on June 24th and forwarded the package to usps and created a claim. I still have not received my package yet.

Recently my GF and I purchased a couch a bed and a bed frame from JCPenney during their memorial day weekend sale. I received a phone call to set up a time for my drop off and the person on the phone informed me that they wouldn't be able to bring any of the furniture inside my home. I was confused I just spent 1800$ dollars with this company and they couldn't finish the job. They informed me this was because of covid restrictions. All I wanted them to do was bring the couch in which is the heaviest and most awkward thing to move. No can do. I offered to wear a mask and not even be in the area. No can do.

A couple months ago I ordered clothes and shoes. I never got my package. I did however get a package of the wrong item that they sent me. So I sent it back and the agent said I would get a full refund. I sent that item back and now they want me to file a police report on my package. On the wrong item. What sense does that make? I got a package, but it was not what I ordered. I’m having to fight tooth and nail to get my refund. I’m going to file a police report and they're going to look at me stupid because I got a package of the wrong item. I hate JCPenney and won’t be ever shopping here again.

I have shopped at JCPenney since I a young child. I’ve seen the company flourish and flounder. Recently, due to Klarna and my being on a fixed income I was able to shop here again for all of my needs and all of gift needs. I’ve never missed a payment and I shop here quite frequently. After shopping a recent sale I go to check out and can’t find the Klarna app. I contact Klarna thinking it’s their error. They to see the app has disappeared. I call JCPenney and am told yes they have cancelled the Klarna app and in about a year they will have have their own version of buy here pay later. Well what am I supposed to do in the meantime. I’ll tell you what. I’ll NEVER step foot in one of your stores again or shop online. My business obviously is not important to you. I’ve deleted your app and blocked your emails as junk. How dare you pompous ignorant fools. I can easily spend my elsewhere. You are not the only store in town. Good riddance.

Went in salon and picked up shampoo & conditioner. There was a 40% off sign on same shelf. I put items on counter to check out and lady comes from behind the counter to remove the sale signs. She insisted I pay full price. No thank you. I will shop elsewhere.

So, I bought the set of sofa and loveseat but once received was in total shock! Never in my life seen sofa that came in a box and need to be put together like a puzzle. One red flag! So I put the sofa together and it sit okay on its handle but the loveseat was not as lucky with as one side was not set correctly. So I did not call to get it pick up or changed due to it was during all this Covid-19 shenanigans and was not sure if they would pick it up once deliver. Well, I waited to call them but when I did was told it was over a year ago and there was nothing they could do about it. Horrible business. Lack of integrity to their customers. Indeed don't recommend anyone to do business with JCPenney! Sad as it sounds.

Horrible! Tried to place order on the website. The website won't remove shipping if you ship to store. Then you call in to customer service. They give you the run around. They want to verify your account details and all you simply want to do is to get help with your order online. First you have to spend 10 mins verifying your account details. If the details don't match because you moved they won't help you. All you want to do is get help with the shipping to the store for free and not delivered to your home to avoid the shipping cost. Extremely hard to get help with a basic order. All you want to do is get help with removing the shipping to the store. This is why retailers like Sears go out of business of making it to hard for customer to order something.

I ordered clothes online. They were never delivered. I have cameras at my house and nobody came to my house or delivered anything the day they said it was delivered. I called JCPenney and they said it's not their problem since the delivery company said they delivered it and I would have to go file a police report. I've spent an hour on the phone with customer service, who did not care and just repeated that it's "their process and they were sorry." Been using JCPenney since I was a kid. Will no longer be using them. Pretty bummed out that they could not care any less about the situation if they tried.

While I used to think JCPenney was a great place to shop a recent online order proved otherwise. I ordered several items including a denim pair of shorts- they sent shorts 2 sizes smaller than I ordered. I tried to begin a return but they tried to charge me $8 return postage- so I called the number provided. The lady argued and said they don't offer them in the size I received. I immediately read her the UPC number on the shorts. All I wanted was the correct size shorts and I asked to speak with a supervisor.

I was on Facebook one night and a family member posted a advertisement for JCPenney for a sale they was having basically for Valentine’s Day on diamonds. the deals ranged from low to high. I took it upon myself to browse the JCPenney website for days before even deciding to make this purchase or is it was really a “necessary” purchase. I’m a single mother to one son who is 5 & between losing my dad and the issues I been dealing with involving my son and his school I needed a little pick me up considering this was my 4th valentines being a single mom.

Do not apply! The decreases your limit without notice. Put me over the limit! Credit score went down! No late with a payment! I am going to close this account immediately and move to another company now.

On 1/1/22, I emailed JCP because the wrong item was sent to me. On 1/4/22, I received a response that the return shipping charge of $8.00 would be refunded in two days. On 1/6/22, I received acknowledgment that my return was received and that I would receive a refund within 7 days. The initial $8.95 shipping charge to have the wrong item sent to me was not addressed. On 1/15/22, JCPenney responded apologizing for the inconvenience and advised me that the return was still pending, and wishing me a happy new year. Calling the (800) 322-1189 C/S number did not acknowledge my order and would not allow me to speak with a representative. Currently, JCP owes me $71.23. I would like my refund of $71.23 processed and sent immediately.

Bought my daughter a nice crockpot as a Christmas gift then sent it to her via UPS, she called me today just now took it out of box. She Said filled with used food and filthy. I am disgusted. Lost out on my money and will never ever shop here again. How dare they send a used filthy crockpot!!!!

I have been shopping JCPenney since in the 70s and love the products so far. However it would be nice to receive a bill on my JC Penney card. I was finally curious and went online and found that the bill was delinquent and the late fee was more than the product. I contacted customer service and that is a runaround to a point that I just paid the bill as obviously I was not going to get anywhere. Just that one experience has made me never to shop at JC Penney ever again. Make sure if you use your JC Penney card to also do their accounting for them. They obviously have no clue how to do that. Maybe they should reorganize, staff know nothing and these people will try through their practices ruin your credit. However my credit is still excellent, I will just shop elsewhere.

My order was cancelled and no refund and today is Jan 18, 2022. Now I have to wait 3-5 business days to be contacted to receive my refund. This is frustrating. No contact or nothing. Took my money and cancelled my order.

Buyer beware! If you need something delivered, do not shop JCPenney. We ordered a mattress on 11/29/2021 for our daughter. We wanted to pick the mattress up ourselves but JCPenney said that was not possible, it had to be delivered. Delivery was scheduled for today, 1/12/2022, through Ryder Last Mile. I took the day off after receiving the delivery confirmation email, text, and phone call two days ago and yesterday with the 2 hour time window. I received a phone call from Ryder Last Mile this morning that their truck was broke down. I asked that my mattress either be placed on another truck for delivery today or that I could come and pick up myself. They said that JCPenney works not authorize either.

I bought 7 men's suit sets (jacket and pants) for the groom and my groomsmen in my upcoming wedding during the Black Friday/Cyber Monday Sale at JC Penney online this past year. I received the jackets. I never received any of the matching 7 pants and it's been over a month despite email confirmation suggesting pants were delivered with jackets. I gave it almost a month before I called JC Penney to check in on the orders in light of the holidays and worker shortages. The items were supposed to be delivered early Dec.

I placed an order and the order never came. They asked me to get a police report and after contacting my local department they would not issue a report. I reached out to inform JCP about this issue and they still would not return my funds. They are thieves and have terrible service. DO NOT SHOP WITH THEM. DISGUSTING, even the staffs/supervisors/managers are nasty!!

JCPenney has got to be the worse, ABSOLUTELY worse place to shop. It's like the employees don't want to sell you anything and do their best to run you off, make you mad so you won't buy anything, try to rip you off while you're standing there looking right at them. Nearly every online order I've made in the last year at least 7 times they've canceled 1 or more items out of my order saying item not available. But every time I've went back online and the item, items are still being sold, showing in stock. At least 4 times out of 7 I've reordered and guess what. I got my items that were canceled in the order a week before in another order because of them claiming out of stock.

I want to love JCPenney. I've been patronizing their physical locations since the 90's. I'm also not the sort who subscribes to the mantra that "the customer is always right", having worked in retail, myself. Unfortunately these corporate giants, even the floundering ones, are transparent in their apathy or outright disdain for individual customer satisfaction, relations, or retention. They blatantly fail to match action to word in their form letter scripts and demonstrate zero interest in practicing basic human decency or even good business sense.

They made a billing error on my account statement and refused to correct it, although I had receipts to back my claim. I purchased an overpriced set of sheets that started to form beads after only one wash in the laundry. I Now understand why many stores are closing for good. Poor customer service and poor products are a bad combination.

I made a purchase with JCPenney two days ago which was Christmas. Within minutes of making the purchase I had changed my mind and wanted to cancel. Of course no link to cancel. Research the website and it said you have 30 minutes to cancel your order and the only way to cancel is to call. I called to find out the company is closed. How convenient that they only allow 30 minutes to cancel and they are closed. Next day I called and called and no one answered. Next step I send an email, again within the 30 minutes timeline. Attached to the email was a copy of the receipt. Next day I continue to call and never was able to get a hold of anyone.

I placed an order and the order never came. They asked me to get a police report and after contacting my local department they would not issue a report because I had no proof of criminal activity. I reached out to inform JCP about this issue and they still would not return my funds. They are thieves and have terrible service. Please spare yourself and don’t use this company. They will take your money and don’t guarantee your delivery or refund. They never even offered me store credit. Thief is the only word I can use to explain this business.

Ordered (2) sheets sets.. (1) arrived stained/dirty/used. I offered to send a photo of damage for a replacement.. CS refused to replace, did not want the photos, and refused to schedule a pickup for the return when I advised I have no transportation to get to the nearest store.

I made a purchase to be send before Christmas. The shipping address was wrong. They shipped within 24 hrs of me placing the order. They told me the store has no way of changing the shipping address once shipped to call UPS to make the change. I spoke the 5 reps after waiting on hold 40+ minutes... only for UPS to tell me I cannot make the change, the store has to make the change to the shipping address... so basically the order should be sent to who knows where because JCPenney nor UPS can make a change to shipping address once the order is shipped. Yes this store has good deals but the worst customer service and shipping policy. Oh the 4th rep I spoke with said he was going to help to change the shipping address... put me on hold. Connected me to UPS then disappeared off the call.

Went into the Eastwood Mall location on Saturday 12/11/21. The cashier couldn’t even say hello. Did not speak to us at all except to tell me my total. I said thank you when getting my bad and nothing. Sorry but it does not take much be a decent person.

Placed an order online. It stated if ordered in the next 2 hours, ordered would be delivered Friday (2 days). Then they cut my order into 3 orders. One pair of jeans was expected to be picked up in Tempe AZ, 2 1/2 hours away. It took over 2 hours on the phone to get that part of the order cancelled. 3 shirts were delivered within a reasonable time, but the other pair of jeans, 2 pjs sets, and another shirt never arrived. 19 days later and several more calls to JC customer service, the shipper, JC customer service again and chats online, a credit was issued. Now after almost 3 weeks I have to run around and try to replace my grandson's xmas presents. To add insult to injury, we celebrate xmas early with out of town family and don't have a lot of shops close by so I have to scramble to find replacements items. Not happy at all!!

I made an order and 3 of the 4 items were incorrect, and the order number was incorrect. I called to see if I could get it taken care of was told by the first supervisor my package wasn't delivered and I needed to wait a few days. I had the package in my hand, and she insisted I got someone else package. I had the packing slip, and the tracking number on the box and she told me I was wrong. I asked to speak to another supervisor and was told I had to return the wrong items to the store and get a refund and if the items I ordered weren't on sale still or were not in stock, I was out of luck. I explained I live with my disabled mom and was told I could pay $8.00 for a return label that I could have credited back... WHAT? It was their error. I have never been treated so poorly by a company and will not be shopping at Jc Penney anymore. :(

They use laser ship for delivery for online orders they have a 1 star on google didn’t think that was possible. Long story short they never delivered my package. When I called they told me to wait a few days which I did then called. They said I had to call the police and email them the report and they would call me in 5 business days. And after all that they said if it was longer than 14 days since the order date that they might not be able to do anything. WTF. First off if I called the police. I would call it on them for taking my money and not giving me what I paid for. Never seen a company want you to do their job when they don’t get you what you paid for. SMH. Go elsewhere. I have more important things to do the waste any more time on 65$ jeans. I just called my bank and said I didn’t make the purchase and they canceled the transaction 'cause It was pending. So boom problem solved.

Hi, I have purchased Samsonite laptop bag (1st Order#: **) online and after 1-2 days it says item is no longer available and it's auto cancelled. I called customer care and I was told to order again with full payment as the product is available (strange product was cancelled stating no stock but online store immediately shows it's available to order). I again placed order (2nd Order#**), after 2 days again product is auto cancelled, stating product is not available. 'What The Hell' is wrong with JCPenney. This is the worst experience with them. If the product is not available why the heck agent says to order again and why the heck online ordering allowing me to order, very much disappointed :( :( :( .

God awful customer service from the call center. I placed an order on 11/24/2021 and made sure my billing and shipping info was correct, in fact my account settings even list my current address. I however also had an old address from over 10 years ago on my account. That is where the order was sent to. Granted it was sent in 2 days, which was great. But there was no attempt from the customer service rep to assist me, she cold/blind transferred me to Rosalyn, a senior member rep, who disconnected the call when I replied "yes" when she asked if there was anything else that she can help me with. This was after a 50 minute call, half of which I was on hold without the rep checking back in on me. They would not offer to reship my order to my current address, and wanted me to track it down with ups as it was already delivered.

I have been a customer of JC Penney for many years and was happy with them until I tried to order furniture. I have tried 3 times ordering a sofa and I'm given delivery dates then I get constant delays. As of today the 3rd sofa is again delayed. I am so frustrated with them doing this.. I also ordered a office desk and it came to me incomplete and damaged.

I have shopped with JCP for years and never had an issue like this week. On this particular order Lasership was the shipping carrier. I knew it would take longer for delivery because they are horrible. I received JCP shipping confirmation and continued to check order tracking for days. It said waiting on package to arrive at facility. Then yesterday after long 2 hours Lasership says Exception Package damaged and I have to contact the seller. So I called JCP and was told that Lasership had to return package to their warehouse for refund.

The shipping company that this store (later) uses is horrible. They state my purchase was delivered when it was not. I am home all day everyday so there is no chance of It being stolen etc. JCPenney would not assist me. Lazer says “nothing we can do, it was delivered“. There are hundreds of other complaints from customers claiming the same problem. Can not get reimbursed for a purchase that never came.

My dad and mom and I went to JCPenney's in December and my dad bought my mom a ring for Christmas and paid for the protection plan. The lady at the desk I said, "Come back after the first of the year to have it sized" so we took it home, put it in a vault and then my dad died in May so me and my mom took the ring back up to JCPenney's to be sized and gave it to a lady at the desk and ask, "Is there anything else we need?" She said no so we went on shopping. We waited and waited and I told my mom, "You need to call JCPenney's in check on your ring to see if it is in." They said, "There's a problem. You need to come in" so we did.

Ordered a sheet set in 2 parts, JCP shipping the basic sheet set, and cancelled the matching king size pillowcases. JCP refuses to waive an $8 shipping fee for the no-longer useful sheet set that will come without the matching pillowcases. As a result I will be refusing a $200 order that included a half dozen items. There is no way I will waste 90 minutes driving to the local store to return just a sheet set, the gasoline will cost more than the shipping. Since JCP won't correct its own screwup, I will make the correction by never shopping JCP for anything again. Worst customer service ever. James Cash Penney must be rolling over in his grave at what became of his once great store.

I placed an order on June 27, 2021 with an expected delivery date of July 28, 2021. I called on July 26, since I did not receive a call in regards to delivery time. I was told by the representative that my item would not be shipped until September with no exact delivery date or time frame. Basically, if I did not call I would not have received an update about my order. I have received conflicting delivery dates. It is 3 months later and I have not received my order. Very dissatisfied with the lack of communication and update on my order.

JCPenney's customer service is awful. Their products are great, but so are other stores. I purchased a sports team item online and was unable to type in the coupon to get a discount, so I emailed customer service. Whoever answered my email was very unhelpful, robotic, and almost condescending. This is not the first time that I've had issues with their customer service and I've honestly had it with the company. I don't have to shop here and I won't from now on. I give them a zero for customer service. It might as well have been an automated machine on the other end. That employee should not be working in a customer service position. Very disappointed. I didn't get the discount from my coupon and I really don't care because I was on the fence already and that employee's response just confirmed to me that JCPenney has lost its magic.

Let me say first of all I have been shopping at JC Penneys for years and most of of the time I am pleased with my purchases. Most of my online and in person shopping is at JC Penneys. I just receive my order of these sheet, I opened them and the smell was overwhelming. They smell like someone has gotten sick and thrown up on them. I have them in the wash and hoping this smell will wash out. Also I'm hoping they will be as comfortable as they are supposed to be.

I need to cancel my order because it hasn't been processed and I need it by a certain date. I tried to cancel but the representatives told me I have to cancel within 30 minutes after purchasing my order. I was unaware of this policy and they won't cancel my order.

Ordered my kids some back to school outfits on a Sunday. Received an email Tuesday stating half my order couldn't be fulfilled due to it not being available (even though the website stated they were in stock). I called the 1800 number in attempt to cancel the entire order after spending well over $100. I figured since they couldn't fulfill the entire order I'd just get a refund and go to a local store to find it. WRONG.

Ordered curtain panels on June 11; Received an email on June 15 indicating shipped but as of June 29 the tracking number indicates the package has not arrived at the UPS station. Called to cancel the order and was told I had to wait 12 business days. Called back on the 12th business day and was told I had to wait until the end of the business day to cancel (meaning I would have to spend my time making a THIRD call). The Customer Service agent kept interrupting me and finally hung up on me. I called JC Penney Headquarters and received assistance there. But I will never do business with JC Penney again. No local service whatsoever. No wonder these department stores have driven themselves out of business.

Ordered a mattress in store on 5/16 and was told it would be delivered 6/9. Got an email on 5/27 that it had shipped and I would be contacted to schedule a delivery time within 7 days. After the 7 days had passed I still hadn’t been contacted so I called them and was told it was lost and they’d have to do a “doc search” and would let me know something within 3-4 business days. Finally after 2 weeks of not hearing anything, I called them again and the customer service rep was just saying whatever he could to try to get me to hang up and it was very obvious he wasn’t listening to what I was saying at all. Finally after giving me the runaround I was told the first doc search was never filled out so they would send another and it would be another 2 days before I’d hear anything.

Purchased items for holiday trip now ruined by JCPenney's.... 5/4/2021, received on 5/11/2021. 5 of the items were not as advertised returned 5/13/2021. JCPenney's (formerly J. C. Penney) received return 5/14/2021. Told to expect refund in 4-6 weeks. Unacceptable. Never will I shop online or in store again. Buyer beware. Feel like I'm begging for my own money. JCPenney has the merchandise plus my money.

I have always been able to find designer clothes at a reasonable price (and in petite sizes that fit me best) at JC Penney. They offer in-store and online sales almost daily making my purchases even less costly. They also have curbside pickup for online purchases, or your items can be sent directly to your address. JC Penney has seldom ever let me down.

I went into JC Penney in Boise Idaho at the Mall to buy a pair of shoes. I picked out two pair and went to pay for them at the register. The young lady at the Register said that if I had a JC Penney Card, I could save several Dollars on my purchase. So I filled out the questions and she handed me a folder with my receipt as well as the information on the card. She also said that the card offered a nice discount if used that day, so I went and found a suit and also when leaving the store saw three shirts that I also purchased. A few weeks went by and I received a notice in the mail that all my purchases were charged on the card. When I looked at my receipt in the folder the lady gave me it showed that all purchases that day were charged to the card ????, I contacted the manager for that department and told him what had transpired and he said he would check and have the store Manager call me with the results of his inquiry.

Ordered kitchenware online on 6 March 2021. Received notice on 8 March that it had shipped. Called customer service on 18 March and was told it would arrive by 22 March. Called back on 23 March and they admitted the order had never shipped, would I like to reorder? There's an account I'll be closing; JC Penney isn't what it used to be.

I purchased 2 mattress from JCP. They’re just about a year old and one of the mattresses is starting to have a huge dent in it. I called customer service and they will refund me my money but I have to pay $130 for a pick up and restocking fee. In reality I’m not getting my entire refund back if I have to pay $130. I was sold a junk of a mattress and I was never informed in detail about these hidden charges, should something go wrong with the mattress. The mattress and is under warranty, but as a customer I’m required to pay for them to get the mattress back. As a loyal customer for several years I have to say you just lost a customer.

I Do not recommend JC Penney for anything. I have been a long time cc holder, and ordered an expensive pair of earrings for Christmas which I never received, filed a dispute, they are charging me anyway...for something I never received.???

On 12/10/2020 I ordered 2 XL Twin size Sealy Mattress as my husband is really sick with Pancreatic Cancer I purchased an adjustable bed for him I was told that my order would be delayed. I waited a Another week and contacted them again for a status and I got from them. I was told that they were on backorder so I asked them why they were selling Mattress they did not have. And I had to wait I then waited another week and got a Email saying that they should arrive to the carrier within 3 to 5 business days. When I got them the Mattress were frayed and had holes in The Mattress, And that I paid over 1300.00 for Mattress that were damaged. They want me to pay a 15% restocking fee as well as a 85.00 pick up fee. They are damaged and I have to pay them to fix The problem Really.

Customer service is non-existent. Horrible service. I will never shop with them again. I placed an order, realized that I had not changed my address so called within an hour. I was told they could not change my address. My package is being delivered in NC tomorrow and I am in OK. I asked to cancel the order and refund me, they refused because I did not call them within 30 minutes of my order. It did not leave their facility for 2 days! DONE.

I’m not one to turn people away from businesses, as I know people need to have their own experiences and make their own opinions. However, I STRONGLY advise literally any and everyone to stay away from JCPenney in the Ocean County Mall. My husband purchased my wedding set in 2017 and it has been issue after issue with them ever since. Not only are ALL of the jewelry associates inconceivably rude and unhelpful, but I have been calling customer service over and over, asking to be transferred to managers and supervisors for two hours now and my issue is STILL not resolved.

My experience is with a mattress purchase (well 2 after 1 was warranty replacement) and not one portion of my experience was simple, or done as promised. The delivery companies they source out didn't set up as promised, didn't take away as promised, and honestly seemed clueless as to what I was told major communication issues. Both times the mattresses were in protective plastic however after they were dragged down the driveway in the winter they had mud all over them. I've had so many 'cases' created and no ultimate resolution. The quality of the product, service and every aspect of the buying experience was nothing short of a nightmare. If I didn't hope they'll refund me eventually I wouldn't have purchased a second mattress but I was told it was a warranty replacement. Due to this experience I would no sooner purchase a towel from this company ever again. Total disappointment for such a huge corporation.

Dear team, Subject: Order has been incorrectly shipped. I have received items which I have never ordered. The customer service escalation has not been very supportive or customer friendly. I was asked to return the incorrect package with a return label in spite of my request / against my will to commute due to COVID risk. I am also told that most of the customers lie about package delivery hence there is no proof which is a serious accusation. This makes JCP management look into customer service division and shipment division for the improvements. This experience has caused me tremendous hassle over all, delay in my scheduled travel plans. Please respond to refund my money which was not serviced. If no response received this issue has to be escalated further up the JCP senior management team to avoid further problems to other customers like me who is a rewards member for 3.5 years. Thanks.

This e-mail is in regard to my recent order. After several calls to customer service, I contacted the sheriff's department and filed a police report, for the package I did not receive. I also contacted the post office and inquired as to the location of my package. At this point, I should expect a full refund of the purchase price of the items I ordered.

I called customer service to let them know the piece of furniture was damaged. They are having UPS pick up the item and will issue a refund when it’s received (fine), but I have to place a new order for my item. Why can’t they ship out a new piece of furniture if UPS is picking up the damaged one in a day or 2? It’s going to take the warehouse a day or 2 to prepare the new box anyway.

I ordered a few clothing pieces on Black Friday but received a small appliance instead. JCP won’t process a credit without the items they sent me in error being returned to the store - in a pandemic (or waiting up to 6 weeks for a credit if I return those items by mail). They also won’t Re-order the correct items without billing me even though they already have my money. Those are my options. Poor customer service. I won’t shop there again.

I accidentally scheduled for JCPenney Portraits studio at P495 Westfarms Mall instead of the P418 Trumbull location. This error caused my family much frustration and confusion but we decided to drive from our home to the Hartford area which is approximately 45 minutes drive. Due to distance learning and other issues we cancelled our 2pm appointment and rescheduled for 5pm.

I placed an order and did receive a shipping confirmation. The tracking number shows the package has not moved at all in over a week. This is a clear indication that the package is lost. Customer service claims they cannot offer a refund. It doesn’t take a rocket scientist to see that the package is clearly lost if there’s been no movement in over a week. And they can’t provide a refund? Horrible customer service.

Updated on 06/06/2021: September 2020 I received the Sealy Posturepedic mattress on sale due to inventory overstock. I thought it was inventory overstock since they had to close over 200 stores. But, alas, it wasn't. During a pandemic, they sold me a USED mattress that deflated in one week - lord knows who the former owners were - did they die from COVID or underwent Chemo? Since JCP was in Chapter 11, no one answered their phones so I went to Sealy Management who informed me that my mattress was not defective nor did it come from the Sealy factory - it came from another factory that cleans USED mattresses, rife with chemicals . The bottom line - I sued in small claims court for medical bills - yes MEDICAL BILLS! And won! Now I gotta go after JCP to get my money.

We purchased a mattress and the mattress was defective. They then sent me another mattress and the current one is defective as well. They will not refund me any of the money, unless I buy another mattress from them and even then they only wanted to exchange mattress for mattress. Then if I were to buy another bed they are asking me to pay restocking fees and delivery fees. I have spent over a year trying to resolve this issue. Between management and customer service, they blame one another, and neither of them can help you. Word of advice never buy a mattress from JCPenney. You'll be losing your money and be stuck with a pile of trash.

Ordered from JCPenney and the order was wrong. When I call come to find out that I have to send the wrong item back and then they will send me the one I ordered if in stock and if not they will give me refund. Now I understand why JCPenney is going out of business and shutting down stores. They are not able to compete with Amazon. I have been shopping with Amazon since 2011 as a Prime member and if there is a problem they take care of it and go beyond with their customer service to keep the customer happy. I'm glad that these big giant stores are going out of business because they thought they were the gods of the retail business. Bad service and bad customer handling.

I ordered a ring on August 14, 2020 that was on sale. It was 599.19. After I submit my payment they sent me the confirmation code. Sept 3 I get an email saying I needed to update my payment. They waited three weeks to take a payment. That’s crazy so basically they until after the 1st of the next month to try and take a payment. Ridiculous!!!!

Cooks is JC Penny Brand. I purchased this coffee maker in 2009 and although not used every day it’s still working fine. Coffee grounds filter holder is screened, so you get a cleaner brew. Self brew timer settings, cup amounts, easy to clean. Attractive stainless with black accents and blue lightning. Small clean rectangular shape sits on counter nicely. Only con - super noisy.

I placed an order in May for a short and shoes. 2 weeks later I received an email stating the Shoes were out of stock and I would not be charged. 24 hours later my credit card was charged. I have been trying to get a refund since the beginning of June!! Going on 2 months with nothing. I have called and emailed customer service. I'm so upset over the lack customer service and straight theft. I'll be contacting an attorney.

Please help. I ordered two sets of mattresses a couple weeks ago. Last Friday evening I received a call telling me that I would receive a call on Monday with my two hour delivery window. I waited around all day and once I got home I got a call that they would be delivering the next day between 5 and 7 pm. I was at work that day and at 2:30 I was called and told they were 30 minutes away and was anyone home. I am single and live alone and work about 45 minutes from home. I said it would take me about an hour and half as I needed to wrap up work. They said they needed to call their boss and she told me if I wasn't home in 30 they would reschedule. I told her to cancel the order.

Paid in full for custom design shades. Installation was scheduled early April, then cancelled due to Covid-19 (understandable). However, Customer Service said when stores reopened they would reschedule. After several phone calls they still won't reschedule installation. My issue is that the balance due was paid on April 25th (they had the account information in order to make charge) but they knew they couldn't install yet. And THEN filed bankruptcy on 5/15/20! This seems fraudulent. I know I may have to have someone else install them, but JC Penney should refund the cost of installation or get someone out to finish the job. I've called several times to get updates, but nothing has changed and I just get fed the standard vague BS, waiting for Corporate, blahblahblah.

I want to return bras to jcp.com because they were not as listed. I mailed them off and I had to pay the shipping. Jcp received the return. I did not hear from them so I called customer service. They said my wait time would be 20 minutes. They said that if I did not want to wait, they could schedule a call back in 20 minutes. I agreed to the call back. They called me back in 25 minutes. Then I had to wait 29 minutes before they answered my call. They gave me the run around and then they said they would refund my items in 3 more weeks. The woman on the phone said that they just received my return three days ago, so she knows nothing about my account or my order status. What was the point in calling jcp?

Honestly SO FURIOUS. Worst customer service ever. Would give negative stars if I could. I bought 2 pair of earrings a few MONTH ago and decided to return one via mail. WORST DECISION EVER. 1st, the packaging slip told me to send my item back to NY, which I did (I assumed the NY address was for verification in case they think i'm sending back a fake one). I then contacted customer service NUMEROUS times to see updates on my return/package. 2nd, They kept insisting that their packaging slip said to send it to OH, which it didn't. I'm not blind, I know the address told me to send it back to NY, I'm not going to pull a NY address out of nowhere. Customer service started 2-3 cases for me, WHICH HAS DONE NOTHING, STILL NO UPDATES.

Very satisfied with everything including my salesman. No pressure, several options including raising and lowering head and foot by remote. Firmness on either side not affected by one side or the other. Very comfortable.

I buy since many years my Jewelry at JCPenney and I'm always very satisfied, with the Price and the Customer Service. All the Jewelry Offers are great at Quality and Price. I would recommend this Business anytime.

The JCPenny stores jewelry department is pretty nice. There’s a good variety of rings, necklaces, chains, earrings, and watches. There’s more jewelry available online as well. However, they must send jewelry out for most repairs though; such as ring sizing. They do adjust watch bands.

I ordered a comforter online. Clicked king size then when I get it it’s full size. I called customer service. They said it was ordered in full. I asked can I send it back and get the correct size. They said I can just pay the difference but they won’t be paying for return label. Go to return the box turns out the box is almost more than my purchase. I can’t return the item at store because all stores are closed due to covid. You would think they would be a little more sympathetic of their customers.

Received letter stating Refund would be in the mail. Called after 3 wks. waiting and told no refund possible until Stores reopen after the Virus Epidemic is over. I continued to shop online until I realized this is unfair to shop but be told No Refund because of Virus. Still waiting.

An item I ordered in multiples dropped by $4 per item. I ordered them with a promo. The very next day, using that same promo, the item would be $4 cheaper. JCPenny's "price match guarantee" does not compare apples to apples. They compare your after promo price on your original order to the before promo price on the website. Only if that before promo price is cheaper than what you paid will they give you the difference. You basically have to cancel or return your order and then reorder to get the difference. Pretty ridiculous. I was surprised they were one of the last retailers to still have a price match but now I understand it's just a gimmick.

I called customer service to ask if they can cancel my order that was pick up because of the coronavirus outbreak. She did not did anything to help me at all. I have never had any problems with return or cancel items since I'm calling to CUSTOMER SERVICE. It's the most ridiculous thing ever, making me call the store which was closed. My problem not solve. I would never order from them ever. Rather go to Macy!