JCPenney Reviews

The new JC Penney back to school TV ad is very inappropriate. The ad shows young children. The music in the background Get Ready by The Temptations. Just as we see a very young girl, we hear, "I'm going to try to make love to you. So get ready, so get ready because here I come." What kind of pervert does JC Penney have working for them? This is outrageous and should be removed from TV immediately if not sooner!

Being a retired hairstylist, I always ask for a master stylist. I took a picture to show her what I wanted. My hair was short and I knew this cut would work for me and was possible to achieve. Before she started cutting, I again asked her if she could do this cut for me, and the answer was yes. Leaving for a business convention the next day, I was looking forward to this haircut and wanted to look my best. I saw her go back and forth on the sides, cutting one shorter than the next, and turning me away from the mirror. The top started getting shorter and shorter - too short to match the photo. When she was done and asked me what I thought of it, I told her that it wasn't like the photo and I showed it to her again. I also pointed out that one side was longer than the other.

Wow, I love the new JCP. The brands and displays that have been installed are so striking and pleasant. The clothes are so much cuter. The prices are really low. I like the new pricing. The only thing I would recommend is to keep increased quantities of popular items in stock such as the turquoise jeans. We would have purchased them, but size was all sold out.

I wanted info about free children’s haircut. I understand needing an appointment, but I can't understand being told they are booked up for the rest of month. I didn't see anything in the ad that said limited number of haircuts. I’m disappointed.

I decided to get a haircut for my son at JC Penney at Montebello, CA. I did take advantage of the free haircut they have been announcing for back to school for kids. I decided to take my son there since times are hard and he starts school in a few days. I asked for a simple fade hair cut (zero on the sides and 2 1/2 on top). So this salon professional (what JC Penney calls them) starts to cut his hair. At first, I noticed that she went up little high on the sides but I was okay with it. I did step away for a bit since I was trying to get my other boy a hair cut too. When I came back, she had gone up so high on the sides that it looks like a Mohawk. Then this is where I got so angry. Another professional walks by and she asked her in Spanish, "Can you help me with this haircut? I don't know how to do it." She was thinking that I did not speak Spanish. At that point, I asked her to bald my son's head and I just wanted to walk out of that store.

I don't like the way the saleswoman treated me yesterday, August 3, 2012, at JC Penney (Tuttle Crossing Mall) Dublin, OH. She was harsh when she told me not to talk on my cell phone while looking around for some diamond rings at the counter. I was talking to my husband on my cell phone because I was consulting him about purchasing the diamond ring. Considering that it is their policy not to talk on my cell while viewing the rings, she could have told me that in a very nice way and manner. The male manager came over and tried to ask for an apology on behalf of that saleswoman (a 50-year-old plus looking woman), which she should have done. I was waiting for the saleswoman to apologize to me, but she did not.

I came out of our local Penney's store and was met with the toxic tobacco smoke from a horrible-looking smoker using his tobacco drug. When I told him he couldn't smoke there and that it was against the city law, he laughed and blew smoke at me. I responded by clubbing him but good with my umbrella, which made him drop his little toxic waste dump and grab his head, as if I had really injured him. He went crying to the store manager but was told that I was only protecting myself from his deadly assault of toxic tobacco smoke and that he needed to leave. The tobacco drug needs to be banned and Penney needs to make sure no one is smoking near their doors. Tobacco is terrorism.

We have been shopping at JC Penney for years at Hawthorne Mall Vernon Hills, IL. We got Lovely Easter dresses as our flower girl dresses back in 2009 and we had our registry there. Loved the sales. My husband bought all his suits there and they were tailored there, but they stopped doing the tailoring. It used to be our favorite store. Now with this new change, it's our least favorite store. I do not like the new JCP. This April of 2012, My 79-year-old mom received a lovely pantsuit for her birthday from another JCP, but it was too big so I took it to return it there. I walked in and all the fun jewelry and accessories had been replaced with huge make-up counters and the music was loud.

This is more of a complaint than a review. First, I went to the JCP site to leave them feedback and they have no links for this anymore. I googled it then and was routed to suggestionbox.com for JCP. They give you 140 characters, which means sound bites, no details. After you type your sentence, there is no link to submit it. You can hit preview and then you are asked to sign in or to send the feedback anonymously. After that, it takes you back to where you were, still with no option to submit. So I came here. I used to be one of JCP's best customers. First, don't ever expect the population to learn your specific language in order to determine when to shop. Whenever JCP has one of their big sale days (whatever they are called), our local store hides all of the newest clothing in the back storage area.

I wish I had read Shawna of Marietta's review before I placed an order for a bed on July 12. Like Shawna, I am still awaiting the arrival of my furniture. I called the local store following the required 4-7 days after I placed my order and my card was charged. I was told that they only received shipments on Mondays and I would get a call the next week. The following Tuesday, I went to the store and noticed that the catalog department was gone and was told any cashier could help. The young lady was of no help. All she could tell me was that it wasn't at the store and to track it. She gave me my order number and that was that. I went home and realized there is no tracking number! I called the 800 customer service and she did apologize for the lack of service at the store. She offered to call herself but after being put on hold for ten minutes, she said there was nothing more to be done and maybe the bed would turn up the following Monday. I am at my wit's end but willing to wait another week. What other choices do I have? I am really fed up with JCPenney and the downward turn this once well-respected company is taking.

On July 12, 2012, I ordered two twin headboards for my new home. I received an email that they both shipped on July 13th. One headboard arrived on July 16th. The second headboard never arrived. I called JCP customer service on July 17th and was told that the second package shipped on July 13th separately and I should be receiving it any day. I waited several days and never received it. On July 22nd, I became concerned that my order was lost so I called customer service again. I was told on this call that my second headboard never had shipped, that a shipping label had been created on the 13th but it hadn't shipped yet but I could expect it in the next couple of days.

On June 30, 2012, I ordered a baby gift online for my niece's shower. The order was to arrive in around two weeks or so. I have called about 3 to 4 times about the order and given the runaround each time. When I placed the order, I also called customer service to be sure the order went through and your rep verified it had. Several days ago, I called and was placed with 3 different people. The last one told me to call at the end of the week and they would know something. I called today (Friday) and the woman told me she would call me at the end of next week! I will never order from J.C. Penney again. At the rate this is going, the baby will arrive before the gift which was over $50. I might understand had it been a $10 item. Still, it's not good business, but would be a little different. And, it is my niece who probably thinks I lied about her gift. Shame on you for not caring about customers who spend money with you. Never again!

I purchased the Lane chocolate brown leather sofa from J.C. Penney on 2/16/2009 along with a warranty on the sofa. The sofa was delivered on 2/28/2009. I recently noticed that the leather on the seat cushions has been wearing away and looks like it has tiny cracks in the leather. When I called the warranty people, they told me I was not covered because I didn't notify them within 7 days. Had I lied and told them this just occurred, I would have been covered. What is the point of paying for a warranty when the store you purchased it from does nothing? I don't have small children in the house and the sofa is only getting normal wear and tear. I am so angry and dissatisfied with the treatment that I have been given that I will no longer purchase anything from J.C. Penney.

Warwick mall store - The last 5 or 6 times I go, I want to run out screaming. Each department has music going at a pretty high volume and so all of it is conflicting. I'm talking at least four to five different types of music. Wherever you stand, I can hear it all. I know I am not the only person noticing this. I can't even think straight, my mind is bouncing off the walls and my eyes are hardly seeing the product. Thoughts of hurrying up and getting out of there all consumes me. I have shopped there for years, spent some good money. This issue is within the last year or so.

I took my 90-year-old aunt and 88-year-old mother to your store (in Strongsville, OH) to buy slacks that they have been purchasing at JC Penney’s for years. We were told that the store no longer carries them in the store and that they can only be purchased online. Do you realize how difficult it is to take the elderly shopping in the first place, only to find out it was a huge waste of time? I can see your future, JC Penney, and it is a very short one. If you last through Christmas, I will be amazed. We have been faithful customers for many, many years but this last crazy change to your store has done it for us. We will no longer be shopping at JC Penney.

I was at the Vernon Hills, IL JC Penney's with my mother yesterday and we were shoe shopping for the impending vacation to South Carolina we will be going on at the end of the month. I found a super cute pair of overpriced boat shoes. So, of course, I slipped my foot into it! To my surprise, something sharp jammed itself straight into my foot! Ouch! As I peeled this shoe off my now hurt foot, I noticed not only one but two staples that were stapled to the bottom of the shoe holding on the price tag. Who in their right mind staples a thin soled shoe?!

My mother and I were in our local Keene, NH JCP store today shopping for outfits for my niece. Well, while shopping, a woman in her mid 40's, hair tied back and a JCP tag on started screaming to another co-worker. She continued screaming to him until he came over to her. We both were standing almost right next to them both, and they both started to just chat. Not talking about work, but about their personal lives that I felt was not just unnecessary but also crude for the workplace. We then decided to leave that department and walk into luggage/home department; until we found out we couldn't really enter that section since it was blocked off by two gabbing employees who felt they were getting paid to gossip and not to help the customer. No one asked if we needed help which we did. No one even asked how we were! It seems like JCP employees need to go through a mannerism class or five.

I ordered items on sale; paid purchase went through. I waited for a month and nothing. Later, I finally got my item after spending weeks tracking down the items myself, only to find out now I am charged full price because they reordered the items they lost; they did not honor the sales price and did not notify me. I wasted much time tracking down the items and they did not honor their price. What a letdown. They should have paid me for all my lost time tracking down their mistake and correct it. Shop here at your own risk.

I've been a customer with J.C. Penney for 42 years and have lived in Jefferson City that long. A few months ago I began noticing a lot of changes in your Capital Mall store - and not for the good. I quit receiving coupons and there are generally no sales. I just visited there earlier today and am still highly disappointed. It looks like a second hand store. And, again there are no sales. The clerk says everything is always at a low price. Well, this isn't going to work in J.C. I need to talk with your marketing person. I haven't bought anything there in 4 months. I’m not even interested in going back. I used to go at least once a week. You need to do something different - fast! I've talked with other people in other cities saying the same thing.

Two bloopers! A) Feb 2012. Husband bought me a cultured pearl necklace at the store in Strongsville, OH. Within a month, the silk cord had stretched and the necklace was unwearable. He had bought the extended warranty (Thank God). Long story short, the clerk did not know the return policy and wanted to argue about what my personal options were. What I wanted was an even exchange for one in the showcase. She insisted I was only allowed to send it out for repair. It finally came in, but a week later than promised. Now, the 2nd necklace's clasp is looking bent and I've worn it twice.

I'm extremely disappointed with JCP's decision to remove registers and clerks from men's suit department. You have scaled department down so there really is no selection at Town West (big and tall). I guess I'll have to take my business elsewhere.

In April, a payment on my JCPenney card was due on the 14th. I pay the majority of my bills through bank transfers and do not have problems with being credited before the due date so, because it was due on a Saturday, I paid it on Friday, April 13th. $150 was withdrawn from my account on that day but JCPenney did not credit it to my account until the 15th, making me a day late and giving me a $25 late charge. When I called, they removed the charge and told me to send my next month's amount due a couple of days before it was due to be certain it arrived in time. (Please note: this payment is still a bank transaction!) This time, it was sent on May 11th although it was due on the 14th. You would have thought it would be credited to my account somewhere between the 11th and the 14th, wouldn't you? Nope, again not credited until the 15th of May making me a day late and $35 short!

JCPenney shows items on its website and allows you to purchase those items until the very end and the items just disappear. The website does not tell you the items are not available until after you hit submit. Those items have always been of good value (price). Last week, I tried to order a jacket for $10.00 and a blouse for $10.00. I called customer service and was "thanked for my call". I will now shop at Macy's online or Kohl’s online.

I have been with J.C. Penney's credit card services for the past eight years and have never had any credit problems with them until now. I started out with $500 credit limit and worked my way up to $2,200 credit limit with J.C. Penney's. I have always made a payment. Once in a while, my payments may be late but, never more than a month and have never had any punishments for it other than late fees. I paid a minimum payment for May 2012 then went shopping for my daughter's birthday on the first week of June. A few weeks later, I went back to purchase a bra but my credit card would not authorize transactions. I have tried to call customer services several times to figure out what's going on with my account. I had a hard time talking with one of the customer services as they kept putting me on hold.

I was a loyal, full-time JC Penney consumer for over 45 years, but with this so-called new wave, updated JCP, I'll be turning in my JC Penney credit card. For all of these years, JCP has been my store for home furnishings, bedding, throw rugs, curtains and drapes, lamps, gift items, Christmas shopping, etc. I was a walking, talking, proud customer of JCP and now this new CEO has ruined my store for me. There's no longer a catalog to browse through and to keep an eye on pricing via sales catalogs. Instead, there is a stupid, glossy colored "magazine" that they are spending tons of money on and most of us simply cycle it into our recycling bins. It is useless. I've already written a letter to Mr. Ron Johnson and the board about the mess he's made of what once was a great store and, to date, have not received any answer. Shows you what kind of customer relations he wants for his store. Thanks a lot JCP and Ron Johnson for making a huge mess out of a really great store.

Please return to your old advertising methods, the new is boring and not very informative. I have been a loyal customer for more than 45 years. I used to receive your newspaper ads on Thursdays and Sundays in my local newspaper along with coupons. It was exciting to see all the different merchandise on sale and plan my shopping experience. I am no longer motivated and very sad about what has happened to the company. My guess is these are new people who aren't tuned in to the needs of the masses. With everything being so unpredictable and rather scary in the world we live in, people want familiar, they want to feel a connection they know they can count on, a warm "fuzzy” feeling like a pair of worn but comfy slippers. That's how the old J.C. Penney made me feel and I share that view with many I've spoken to. Are you sure you want to continue on this path? Look what happened to Sears! Please give us back our old but reliable J.C. Penney. We'll be waiting and hoping. Thank you.

I ordered a pair of shoes on June 2, and was told that the store would call when the order came. I did not receive a call. How I found out the shoes were here was that I called the 800 number and I was told that the shoes were at the store. When I went to pick up the shoes on the 8th, they were the wrong size and color. My receipt shows the shoes were in stock. The persons puling this order need to make sure the order is right. I ordered the shoes again on the 8th and I'm still waiting for them to come in. I called the store and was hung up on several times, poor service. Also, my husband ordered a belt and was not told that he could pick up the belt at the store. He paid $8 for shipping which is ridiculous for a $20 belt.

Prices/quality of merchandise: I just want to voice my opinion! That being said, I used to love to shop at JC Penney's, but that is no longer the case. I am a woman, and I can speak for a good majority of us! The pricing is not at all near a shopping deal, like we used to experience before this so-called wonderful change! I'm just saying to please change it back to our wonderful JC Penney's we once loved and once enjoyed with the wonderful sales with coupons a woman so desire! We live for sales and coupons. What were you at the round table thinking?

I ordered Gloria Vanderbilt jeans online from JCP, and 4 weeks went by without a confirmation email that they were at the store, and ready to pick up. When I went to the store to check to see if they had arrived, I was told that the catalog department no longer existed, and I could pick up my order at any register. I asked where the GV jeans were located in the store and was informed that they no longer carried them. Just like that. What exactly is the store's new strategy? If it is to drive away and anger customers then I would proclaim to all my friends that JCP has succeeded, and I will never shop there again! It used to be the best store. How well they succeeded in ruining what was once a great place to shop!

I am issuing this complaint on behalf of my parents regarding some furniture they ordered at JC Penney's, and returned, which has not been credited to their JC Penney’s account. Because they are elderly and not in the best health, and I am a licensed attorney in California, I am acting as their legal representative in this matter. My parents purchased 2 recliners approximately 1 year ago at the Fresno, California River Park Store, and paid for them in full. They also purchased insurance for the 2 chairs. The inside structure of the chairs quickly broke down, while the outside fabric still appeared new. JC Penney sent an inspector to look at the chairs. The inspector recommended that the chairs be replaced at no cost.

My wife has a card with my account. She has been ordering online for years. Recently, they stopped the order saying I had put a restriction on my card, which I had not done. I spoke to the credit department directly on the phone and told them to put through the order. Then, they said they had my wife's last numbers of her SS number incorrectly and she had to come into the store with her ID to correct it. They had also made this mistake recently. My guess is that when you changed over your system, some employee made bad entries. They will not make the corrections so I can make the order myself. They got my wife totally upset over the phone and they would not admit it was their mistake. So, do you want our business? Or, do you want us never to shop at JCP again? I just spent $400 on an eye exam and new glasses. Have your lawyers call us.

I cannot believe the new strategy being used by Penney's re: sales of merchandise. Without the word "sale" being used to entice customers, you have lost many of your customers. No coupons, no weekly advertising of sales on merchandise has changed your image and not for the better. I used to be a frequent shopper, especially at Christmas time, spending several hundreds at that time of the year. Without sale advertising on the weekends, coupons for 10% and 20% off on merchandise, you definitely will lose my business during the holiday season as well as many more customers. Ron Johnson needs to rethink his ways of handling Penney's customers.

JCP is going through hard times. But the company's decision to eliminate commissioned sales positions from employees around the country who were hired for a commissioned position is misguided at best. This is further evidence of the company jeopardizing the quality of customer service for customers and divesting from its workforce. Instead of eliminating these positions and recruiting high-salaried managers and CEOs, JC Penney should invest in their workforce and preserve the sales jobs that impact their customers. Sign this petition to their shareholders if you agree!

Let’s start by saying this is the worst experience with J. C. Penney. I had another horrible experience last year and was assured they had greatly improved. So untrue! When I ordered my furniture in the Pleasanton J. C. Penney, I asked if it was in stock. They checked on 3/31/2012 and said it could be delivered the following Saturday. I sold my bed and bought a new mattress in anticipation of my new bed and two nightstands and purchased new bedding and lamps. On Friday morning, they called to set up delivery on 4/7/2012. I then got a call later on 4/6/2012 that the wrong colored rails were delivered to the warehouse and was asked do I still want delivery. Really, you even asked that question! I declined order and they would reorder the correct rails and delivery would be on 4/11/2012. I then got a call on Saturday morning, 4/7/2012, that they are here to deliver my bed. I told the driver I had declined: they had wrong colored rails.

My family and I loved shopping at JC Penney’s, and so does many of my friends. Since the new CEO changed the strategy to Fair and Square, we have practically stopped shopping. The store is mostly empty. There are no good sales and I know many people have drifted to Macy's instead. I just read an article that the CEO is re-thinking the strategy and the company has had significant losses. Of course. The coupons and sales were excellent motivators and I know that the stores sold more this way than the way it is now. Please bring back the coupons, visible discounts, and sales. If you don't change, you'll be closing stores in a year or so. Thank you.

The sales rep that I encountered at this store (Ms. Teresa) was extremely rude and very disrespectful. When I walked up to the register, I was not even greeted. Instead, I was told that the items that I had gotten from upstairs would not be priced checked, if there was an error in price. All this was said when I never asked for a price check. My whole transaction total was $440.00 and I have the right mind to return the whole purchase due to Ms. Teresa's customer service presented to me. The transaction took about a half an hour and was not on my doing. She had a line of customers waiting and was not concerned at all. I will not return to this location.

I do not like the way the Penney store looks with the new way you are doing things. The Penney store used to look and feel like an upscale place to shop. I have always shopped at Penney's, but it's not the same feel when I go into the store. The clerks with their tennis shoes and jeans. I can't tell who the clerks are. The racist catalogs are a joke. Save your money. When I see a pricing sign that says $5.00 and up, I must look through the whole rack to find something for $5.00 and that might just be one item. My shopping experience just isn't the same. I might as well shop at Walmart. Bring back my Penney store.

I would like to complain about the terrible service that they provided me. I just wanted to let you know that my feet are not going to step at their store ever again. I ordered my sofa bed 4 weeks ago. The scheduled delivery did not come on time and they did not even call me. I slept 7 days on the floor because they were late with my item. It is very sad and I am very disappointed.

Every day, we receive a telephone call either at 10AM or 1PM from someone speaking in Spanish about a bill that needs to be taken care of. The call is a recording, and you cannot get the attention of the woman speaking. We have had this telephone for four years. Someone had this number before we moved to Berryville, AR, and we have had calls from schools and other places trying to reach this person at this number. Please check your records and take this number out of your records. The caller seems to be from California, and the only thing that I can understand is J.C. Penney.

So-called perceived improvements lead to higher prices. Recent JC Penney advertising is insulting and low-class with crotch scratching and mixed race flaunting a questionable blond comedian.

My husband (who is a pastor) and I were in store #2988-4 at 7700 Polo Grounds Blvd in Memphis, TN to purchase items for the mothers of our church. We were serviced by Angela **, who was courteous and friendly. We called and pre-ordered everything before coming to save time. She eagerly assisted us then assured us everything was ready before the call was completed. She did not disappoint us. Thank you again for having employees such as Ms. **. We look forward to doing business with you again.

My name is Gloria **, and it isn't often that I become upset enough in a store to write a letter to management. However, I feel I must write this letter to bring closure over an incident that happened in one of your stores in Fort Smith, Arkansas. I have been shopping JC Penney for over 25 years. This incident left me both angry and frustrated and more than a little disappointed. I feel inclined to write this letter to you so that no one will be misrepresented.

In February 2012, I went to the JCP store in Rockaway, NJ to look at living room furniture and decided to purchase a sectional and ottoman. The salesperson took my information and ordered the items while charging my card a deposit. She then stated I would receive a call shortly to schedule a delivery date. After 2 weeks. I had not heard anything so I called Customer Service and I was informed that the delivery would take 8 - 10 weeks. I finally received a call in April to schedule a delivery date and was told they only deliver on Tuesday and Thursday but unfortunately I work full-time and would need a Saturday delivery which I was told was not possible. I then took a day off from work after scheduling a delivery for Thursday 4/19/12 and when I called, I was told, “No, I'm sorry. You are not scheduled for delivery but we can have you scheduled for Tuesday.” I explained I took the day off from work and could not take another day for this. I then made arrangements for someone to be at my apartment on Tuesday, 5/1/12.

I was told today by your office in Plano that I have been charged five months for Leisure Plus. I never signed up for this or ever remembered talking to someone regarding this scam. Per Leisure Plus, they advised they will only reimburse three months and the other two months is yours to reimburse. Please advise.

I ordered some items online. It said it would take 4 to 7 business days. As I'm waiting, I get a check in the mail from J.C. Penney. I didn't know what it was, so I called customer service. They told me my order was canceled. I asked why and I was told the computer sometimes does that. I'm like, “Really, don't you think your technicians should fix that problem?” She really didn't seem like she cared. I said, “What am I supposed to do now?” She said she could put the order in again. I told her no because now it's too late. Part of what I ordered was a gift. I only ordered it online because they didn't have the size I needed in the store. As for the new pricing in the store, I'm not crazy about it; some of the items are more expensive than if they were on sale and I had my coupons. I don't know if some of the clothes have changed, but I can't really find anything that I like. I used to buy all of my family’s and my clothes there.

New marketing policy: Until recently, I was a loyal shopper using coupons and other perks. The store in the Woodlands, Texas area is almost dead as several of my friends and myself no longer shop at Penney. If it isn't broken, why try to fix it? The catalog's layout is awful.

I am so not satisfied and very angry. I went and had my hair done blonde a few months ago. Well, she was supposed to touch up the roots for me and the colors didn't even match in the end but it wasn't too bad. I didn't care for it that much but I kept it for a little while and ended up doing it a med toned brown here at home. About a month later, I decided to give JC Penney another shot with my hair. It was only $85 when I got my hair bleached and cut last time, so I decided to go in and keep it a darker tone this time and told her to just work her magic. She kept the dark that I had and added a little red tone to it and like three blonde streaks in the back. I thought it looked good.

I placed an online order for a bistro table & chairs set on April 3 to be delivered to our home. After many phone calls, the delivery date was finally scheduled for today, April 25. This morning, before the delivery time, I received a call from the delivery driver asking me to meet the truck in a town that is 28 miles from our home to get the order.

I admit I had a past due balance but when I have to listen to two different people that can hardly speak English at all, it reminds me as to why I will not be doing business with your company any longer. Give the job to an American that can speak English. I apologize for letting my bill go past due. You will not have to worry about my bill ever again because of the people a customer has to try and speak with when they call. It's my fault for being late with my payment, your fault for losing my business.

My wife purchased a three pack of Stafford men's briefs size 38. I used them for a short period of time and the elastic became loose and I had to throw them away. I have used this product for many years without any problem. Why should this happen on the three pack that my wife bought? Something had to be wrong.

I have been trying to contact Penney's by e-mail about my order for the last two days. I want to make sure that I have a king size blanket, as it does not state this on the order confirmation. I have tried seven times by e-mail only to have it returned. I don't know how to contact you as I only have a 1800 number but because I live in Australia, I don't know the correct prefix before the number. I tried to complain on your site but it does not recognize my post code (being in Australia) and it does not submit. I also do not like your new format on the site, as it takes too long to get around the site, and when I go to my shopping bag, they say it is empty. I liked the way I ordered before these changes occurred. Could you please contact me by e-mail?

Salon-Prescott, Gateway Mall: I have a weekly standing appointment to have my hair done. They have currently set the temperature too cold, and the manager said it is controlled at the corporate location and it can't be changed at the store. Some of the hair stylists are having to wear a sweater, and I have started to take a sweater, as I did today. Next week, I get a perm; and the following week, I will be getting color. It is very uncomfortable to be sitting in the cold temperature with wet hair. I have seen in the past that a maintenance person adjusted the thermostat. I believe that the store manager is refusing to have this done currently. I can't understand why the manager would not want customers to be comfortable and happy.

On July 8, 2011, I had a JC Penney's interior decorator come out to my house to help me with new window treatments for my first home. I informed the decorator that I wanted a contemporary look, but I would need her guidance since I did not have any interior decorating experience. She went through a list of everything that I would need and the total came out to over $4500. Since I did not know any better, I made the purchase. I was told my new window treatments for my home (I did 4 rooms) would arrive in 8-10 weeks. Nearly 3.5 months later, some of my order arrived. The color of the blinds blended in with my wallpaper in the kitchen and looked monotone and awful. The blinds in the office that face in front of my home looked awful from the outside of the house because the color did not match. The drapes in the family room were okay, but at this point, still no drapes for the front room.

I made 2 checks amounting to $50.00 each, dated March 8 and March 21, 2012, payable to J.C. Penney as payments for my credit account. But these payments were (mistakenly?) diverted to a different account, which unfortunately affected my credit score. Please correct these mistakes.

I bought an Alfred Dunner blouse at Herbergers today for $18.20. I priced the exact same blouse at JCP and it was $40. I use to shop Penney's for Alfred Dunner but will no longer shop there. Your prices are a joke. I liked it much more when you had your $10 and $15 off spending so much. I am a very good shopper and know prices. Your new pricing system is awful. If you don't believe me, send a secret shopper to Herbergers. Their Alfred Dunner was 50% off plus allowed to use an additional 30% off coupon. You do the math. I am really disappointed. I'll shop at Herbergers now and not bother even going to Penney's.

I am very disappointed with JC Penney customer service. I had to call them five times. I wrote uncountable numbers of emails and still no one can answer where my order is. I am writing to them since 2nd of March. I was calling five times. I made two orders. One finally came, but where is the other? I made this order for my vacation. I will have to go without swimsuit. Thanks, JCP. Terrible service. My mood is awful. Thank you for the destroyed vacation. I made my order on 24th of February. It's the first time we have to cancel it because of my visa. I can't insert my good visa number in website.

I was so excited about the new J.C. Penney, until now. I ordered a mattress set, bed frame, dresser, night stand, and headboard from them. I was expecting guests and needed the items for my spare room. When I realized the mattress would not even ship until after my guests had left, I cancelled it. I ordered and received a mattress from a competitor in three days.

I tried filing this complaint a few days ago, but it does not seem like it went through. I went online to check my account status on my J.C. Penney account because I had some problems with an order that I had placed back in December. I had ordered a pendant and it was never received. I advised J.C. Penney of this several times and they insisted that FedEx had delivered it. They supposedly sent a replacement which I never received and once again they claimed it was delivered. I requested a copy of the signature that should have proven delivery and they were unable to provide it. They promised they would credit my account and instead charged me again for the pendant.

I hate the new pricing that JC Penney recently implemented. All of my coworkers, family and friends feel the same way. I used to love JC Penney. I went shopping there on a weekly basis. Unfortunately, that will not be the case anymore. I'm going to miss this store as well as many others too. I hope the CEO or whoever made these changes will change things back to the way they were or at least improve the pricing! I predict that many stores especially in my small community area will be closing if something does not change. Listen to your customers! Thank you.

I ordered a pendant from the J.C. Penney catalog in December. The pendant was never received, and after several complaints, we went back and forth, and in the end, they charged me because FedEx claimed they had delivered it. I had to finally send a complaint to the BBB, who investigated and found that there was never a delivery confirmation, or my signature for receipt of this missing pendant. They finally credited my account back for the charge, after the BBB contacted them.

Where do I begin? I have been dealing with this issue since December. My original purchase was $300 and to date, I have probably paid five times that amount. I closed my account in December and requested a due date change because the due date didn't fall on my pay week. I was told if I paid for December and January, they could change it and this what I did. When it came time for me to pay in December, I had more late fees because guess what, it wasn't changed. At that time, the woman waived the late fee and once again reassured me that in March, she was going to change the date to the 20th since I get paid on the 15th and usually do bill pay. I confirmed that three to four times before getting off the phone. Well, I called to pay JC Penney directly today and spoke with a Patty who said that they didn't change my due date because it was $5 short. Why was I reassured in December and February but yet still nothing has been changed. I spoke to the supervisor named Jerry, who wouldn't give me his last name but all he said is "Is there anything else I can help you with?" He didn't investigate, listen to the tapes where I had called in or anything. Then he said, "Have a good day." I said, "Are you serious?" I am appalled, angry and frustrated. You are definitely collecting in late charges and I have paid and paid. Help!

I have been a very loyal customer of J.C. Penney for years. I would visit our local JCP store almost every week. JCP was my favorite and first place to shop. But not now! Now that the CEO changed the ways of JCP with his new "pricing," my shopping experience has also changed drastically. I haven't been in the store since February, when the new pricing implementation took effect till this past weekend when my husband and I decided to stop to browse.

I hate the new pricing. I have shopped at J.C. Penney for years. It was my number one store for my home decorating needs also, bedding, rugs, etc. I ordered many items from the catalogs. Now J.C. Penney's has stopped sending out catalogs. Since the new pricing, everything costs a lot more and your store inventory has been reduced to a small selection. I believe the changes have made it clear that J.C. Penney's no longer wants any money from senior citizens. Senior Citizens needed the catalogs and we're good customers. Senior Citizens needed the coupon sales to save due to fixed incomes. Again, Senior Citizens are very good customers. You have made it clear; you no longer want our money. I will comply and take my money elsewhere, your loss.

I went shopping on the 3rd (Friday). I did not see any special deals. There weren’t any signs about any type of deals. The selection of clothing was slim to none. The store itself felt deserted like a ghost town. This store was always my go-to store. When I received coupons, I went much more often than I do now. In fact, I don't even think of JCP as an option any longer. It is a shame to see my favorite retail store going down the tubes. I hope the CEO looks at his decisions more closely because they have disappointed many customers, including myself and many members of my family.

I made a purchase of a $25.00 and paid with my credit card to get the discount, not realizing that when I moved to a new home, I did not give them my new address because I very seldom shopped there. I realized you are to notify credit cards about an address change, but JC Penney had my phone number and never tried calling me. My phone number has been the same forever.

I'm just voicing my opinion. I know times and things change over the years, but Penny's change is hard to deal with. I've shopped at J.C. Penney for the last 50 years and have been a very satisfied customer. I bought most of my children's clothing as well as my husband's and mine. But in the last month, I do not care for the clothing selection for women anymore. I know I'm older now, but no matter—I could always find something I was satisfied with. I can't find Penney's brand of clothing hardly at all and what I do find is not what I used to see. I would like to see St. John’s Bay & the other Penney's brands back. Send the new CEO back and let Penney's continue like it was!

I feel like I'm walking into another Wal-Mart, Kohl's etc. JCP has lowered its status and standards as a quality, cut above the edge store. The store looks barren (though I'm told it has more products). It lacks the glamour and sales motivation that always drew me in. The store no longer has Cabin Creek and other brands I'd come to love. I've been a long time consumer and this is depressing. I hope this scheme works for the corporation, but doubt that I will shop at JCP anymore.

I have been a loyal customer of J.C. Penney's for years and have been happy with their products and prices. But since the beginning of the year, when they stopped with the sales and coupons, I have been disappointed. They have taken the prices up on items that I know used to be cheaper, and I don't see no sale within the prices that they have now. I think they will be losing a lot of customers behind this new change. Before, I could see the savings and now, there is none. They need to go back to where they were before because a lot of their products are no longer of good quality either. I don't want to pay a higher amount for a bad quality product. If they don't change something soon, I will no longer be a J.C. Penney's customer.

I purchased an expensive pair of Florsheim shoes to find my left foot to start giving me problems. I thought it was coming from my gym shoes since they vary in sizes. I took the shoes to a shoe shop for sizing and I discovered the size, the serial number or code inside the shoe were the same. The problem is the left foot toe is smaller than the right shoe causing my toes to overlap creating an ingrown nail and foot irritation. I have had the shoes for months but I could not determine the problem.

For years, I have shopped at JCP using the generous coupons, getting ideas from the ads in the paper and brochures that were sent to me. I always bought extra items to make sure the dollars off amount was met, paying in cash. With your new cost saving way of doing business, i.e. pricing and lack of brochures and coupons, I have not purchased anything at all at JCP. Perhaps this new system works for you but not for me. It's definitely not consumer friendly. Let's see if JCP comes out ahead profit-wise in the long run.

I'm writing to JC Penney to tell you how disappointed I am about the treatment of my YouTube friend Katersoneseven who accidentally walked out of the store with a pair of $20 sunglasses. She was taken by handcuffs by an officer who treated her like a criminal. Not only did she unintentionally take the sunglasses and offer to pay for them, but she has the whole incident before the arrest on video because she was vlogging for YouTube that very day. She has to go to court, pay a fine of up to $1,000, can never go into that store again, and may have a criminal record and all for accidentally walking out of a store with glasses that were on sale. Here is the video to check for yourself: ** (her story at 8:29). Again, I am so utterly disappointed by how you treated a girl who was obviously very scared and just made a simple mistake. I will never again shop at your store and I expect that many of her YouTube followers will be posting similar complaints. I’m very disappointed, JC Penney. Disappointed indeed!

JC Penney ruined my credit. I closed this account in 2005 and returned the card, but they made it dormant. My ex-wife opened a charge account supposedly in her name only, but they reopened the dormant account instead. Now this mess is showing up on my credit reports because she missed payments. I had no knowledge of what she was doing or their negligence in falsifying the reporting of this problem. I consider this a fraudulent act by JC Penney’s, and I want my credit cleared up of all wrong doing at once. I have a part of the account number **. Her name is Donna ** and her mailing address ** Vancouver, WA 98656. She has since paid this off. This should not have ever been in my name. If this inaccurate information is not corrected at once, I will take this to the Local News Problem Solvers and the Internet.

I was at the J.C. Penney in Glendale Galleria, Glendale, CA and the service was horrible. Penney's supposedly has a policy that allows customers to return a purchase even without a receipt, but it’s not enforced equally. I tried to return a pair of sneakers that were uncomfortable and made my feet hurt. The manager, Sonia, refused to return them! Then they told me some story about needing an ID for exchanges. This is nowhere stated in their new return policy online or in-store.

I was at the JC Penney in Glendale Galleria, Glendale, CA and the service was horrible. Penney's supposedly has a policy that allows customers to return a purchase even without a receipt, but it's not enforced equally. I tried to return a pair of sneakers that were uncomfortable and made my feet hurt. The manager Sonia refused to return them! Then they told me the some story about needing an ID for exchanges. This is nowhere in their new return policy online or in-store. The saleswoman said they use the ID to actually collect personal information on the customers for credit reporting and marketing. She said it was up to the manager to override the ID function if they wanted. Right next to me, a customer returned a purse with no receipt and they didn't ask her for an ID.

I don't know what JC Penney has done since mid-November, but the stores are not the same. Employees are getting the short end of the stick. Inventory and selection stinks and it would not surprise me to see customer service in the stores taking orders on iPads instead of taking from stock. Mail order is even worse. Sheets I ordered before Thanksgiving did not arrive until late January and was promised initially in seven days when order was placed. I am done with JC Penney. It's one thing to shaft the customer but what they have done to employees is unAmerican. After 35 years of being a loyal customer, I am paying off my card and going on to Khols.

One of your professional photographers dropped my baby on his face! My wife was so upset; she felt like slapping the photographer! I had to calm her down. We were already upset enough, and it got worse! I forgot the $50 coupon at home. So the photographer helping us let me know that it was OK. She stated that she will build the order and put in pending. She also said that when I get home, I can call her with the coupon code and she can take my JCP card over the phone.

New Pricing: I have been a very loyal customer of JC Penney’s. I love to shop for bargains and with coupons and sales; JC Penney was a great place to shop. The new pricing program they offer is hardly fair and square pricing. Most of the items I used to buy are now about 25% more. I have bought my son a pair of Nike black high-top tennis shoes at (2) different times (same shoe) and paid about $25 with sales and coupons. These shoes are priced at $42, how is that fair and square? I picked up a Worthington blouse last week and it was priced fair and square at $40. Of course I immediately put it down. Now every 1st and 3rd Fridays, they have items that are discounted to $5 and under.

I made an appointment with Sharon ** to have my new blinds installed on March 3. She set up the appointment for 1-3 pm window, that was fine. Come Thursday, March 1st, I get a call from Nick, the installer, that he's coming between 9-11 am. He leaves me the number for Sharon if there were any problems. So I called Sharon twice leaving her a message that I thought my window was 1-3 pm and if she would confirm the new time with me of 9-11am. I had a doctor's appointment for 10:30 on 3/3 and I had to cancel that. Never did Sharon call me back to confirm the new or the original scheduled appointment so I got annoyed. So I didn't know what time Nick was coming at that point. Anyway, he did arrive 9:45 and he was quick so I was happy all the blinds got installed but annoyed at Sharon for not having the courtesy to return my call!

I do not like the new JC Penney way of shopping. I like the old way with actual coupons and sales hours. I feel I'm getting more of a bargain that way. I'd know just as soon as shop in my own neighborhood rather than go to Manhattan to shop at JC Penney. I used to love the receipts that show you how much you've saved. This new policy is more confusing than the old one.

I went to J.C. Penney at the Valley View Mall in Dallas, Texas to purchase a wedding ring. I was looking at rings and waited for the sales lady to help me since she was helping another customer. When she was finished, she came over and brought out some rings for me to try on. As I was standing there, I was still trying to decide what ring I wanted to purchase. Then a customer came up and I said to the sales lady that I just needed a minute or two to decide what other ring I would like to try on. So, the sales lady left me and helped the customer get a bunch of necklaces and other things. I was left to stand there for over 20 minutes and finally, I told the sales lady that I had no idea she would just leave me alone for a long amount of time.

I have been shopping at Penny's since forever. I am so shocked by the changes in this new year 2012 and will no longer be shopping at Penny's. I asked a store clerk why everything was so different (not to mention there was hardly a soul in the store, it was dead). Her reply was that the new CEO had made some changes. Oh! I get it now, makes sense all the sudden. A new guy comes around and thinks he is going to save them. Actually, he is doing the opposite... whoaaa to corporate greed. It is just sad. I haven't read the bio on the new CEO but it makes me wonder if this person has a family (kids, spouse)? There is less merchandise and the prices are not lower. Amazing how one person can destroy a company. Sadly, I won't be shopping at J.C. Penny’s. It no longer resembles the store I once knew. I predict terrible sales for this store.

Longitude swimsuit fell apart and faded in less than a year - First of all, it faded terribly, now it has stretched out completely and today, in the pool, the back had faded so bad it was like down the center of me in the water I had no suit on. You could see straight through. I paid $85.00 for this suit at JCP, have had it less than a year and am very upset to the point I'm not sure I will ever buy a suit from JCP again. In the past, I have bought Catalina from Wal-Mart, had it last 4 years and never faded just started stretching out at the last of the 4th year. I wish JCP would stand behind their product and replace my suit or the money I paid. This was an embarrassment to me at the pool in my class I take for exercise.

I love JCP's new campaign. As a straight woman of 44, I was surprised and happy to see a fellow animal lover leading the change for JCP. Smart agency, smart new company. But I must point out a misstep. Your catalogue, March, page 70, has a Great Dane lounging. How about a rescued rehomed animal? A rescued Great Dane, lounging on his new couch in his new forever home! I think about how many homes that catalogue is in and I think as a director of an animal rescue how many people you could have reached! How many thousands of lives you could change with one sentence! The plight of 4 million shelter animals can be changed but it takes socially conscious corporations. You almost had me with your social conscious choice of Ellen. Now, please take the next step and feature some rescued animals and set the bar that much higher! Thank you!

Horrible Customer Service: I purchased Ardell Floor Cabinet (catalog number RN775-7717) online from JC Penney. The box arrived in poor condition. Upon opening it, I found that the glass in the door was broken. There were two strips of tape over the broken glass. This leads me to assume that it was marked by the manufacturer as defective; however, it was still added to the box and shipped. I contacted JC Penney customer service. I asked for a replacement door. They stated that they could not provide a replacement door; however, I could return the cabinet to a JC Penney store or mail it back and re-order.

We purchased all of our window coverings for our new house from Penney’s. The total cost was over $6500. Soon after the installation, the trim rings for the drapes began to fall off. Recently, the plastic pieces on the back of the roman shades began to fall off. Penney's solution: Drapes. Yes, this has been an ongoing problem with this design. They advised that we just snap them back into place as they fall off. Roman shades: it has been 4 years and they no longer make this style. It has been discontinued because of child safety issues. They offered to give us $400 credit of original $1200 purchase price toward replacement shades. Why the heck would I pay an additional $800 for more of Penney’s poor quality products? No offer was made to repair either product. Customer service and satisfaction does not seem to be a very important part of Penney’s new reorganization. I would hesitate to purchase anything from Penney’s.

I had my eyes examined on 12-22-2012 at JC Penny Optical in Modesto, CA. I had an eye exam and the doctor gave me a pair of contacts and I bought two boxes. Well, I went to work the next day driving 40 minutes each way to work and I can't see correctly. As the day passed, I was getting a headache so I called my sister and asked her to drive and bring me my old pair of contacts. I literally could barely see the exits on the freeway. She brought me my old contacts and I called JC Penny Optical and told them I could not see with those contacts. They said they would have a trial pair, come pick them up and see if they work. When I got there, I looked at the prescription of the trial pair and it was one step down than the one's I had on. I asked them why they would give me a pair that was not as strong as the contacts I can't see with? They told me that is what the doctor gave them and they were astigmatism contacts.

Today, I received another nothing catalog, dated March. I threw it in the trash. I do not want catalogs like this one sent to my address. Why in heaven's name don't you stop all of these advertisements, and send out a real catalog that we can look at, and order from. All of your customers do not live close to a large city, nor do we have smart phones, or want to order via the internet. A lot of towns in rural Kansas need a business that caters to our needs. I live 40 miles from Wichita. Wellington, like many other small towns that has no choice but to shop at Wal-Mart. Thank you for reading my complaint and please consider my suggestion.

Treating employees bad for corporate greed - I am very upset that when you have been loyal to a company for over 20 years, one day they will cut you down to 20 hours across the country. They did this and also took away all commission with no warning. They put us down to 20 hours so that they don't have to pay the benefits and we can not get unemployment hoping we will quit. Everything is corporate greed, all about the CEOs and how big their paychecks should be and their bonus. Now I will probably lose my home. Don't shop at Penny's.

JC Penney is selling a t-shirt promoting the ouija board in the teen section. I would like to see this kind of item removed from the rack. This is against God. Also, I have love for people that are gay, but God says to be intolerant of their ways. The question is, where do we stand? Do we support a company that supports this?

You will not be removed from email when requested. We have recently suffered some disappointing experiences at JC Penny. What's worse is we no longer wish to receive the endless emails from them. For weeks, we have "unsubscribed" using the provided link but true to their customer service values, the email ads continue.

After hearing about the rewards program at JC Penney I decided to re-open a credit account and enroll in the program. JC Penney was my first credit card--back in 1972! Once I opened the account I placed three different orders online - dollar total for all three was $210. I checked to make sure I received reward points 48 hours later and no points were registered. I called customer service. My first annoyance was when the customer service rep called me "hon". I am 58 years young and hearing that is one button to push to get me angry. She then told me in a demeaning voice it was my fault because I hadn't registered my credit card correctly! She told me to check back in 24 hours. I’m hoping no one else has the unfortunate experience of talking to that one particular sales rep. All of the new advertising had encouraged me to shop more often at JC Penney, but after today's experience they have done some serious damage in how I feel about good old JC Penney. At this point I don't know who else or what else to do--except not shop at Penney’s.

My family has always been steady, consistent and loyal customers of the JC Penney stores even back to my childhood days. I am currently in my 60s. My adult children, their families and wife and I, can not shop anymore in your stores based on your decision to promote the lifestyle of your current spokesperson – Ellen. Of all the millions of females that could have been chosen in the USA as a positive company spokesperson, it is very disappointing of your current choice.

I applied and received a JCP credit card in January 2012. My strategy was to purchase and pay off as I went. I made a $120 payment on February 8 online, through my checking account. I found out later that they never put the payment through until after February 17--my payment date. Then they charged me a $25 late fee and $3.51 for interest. After calling several times over the past three weeks questioning why the payment hadn't gone through yet, I am disgusted that this could have been avoided. They agreed to give reimburse the late fee but not the interest. My advice is, "Don't pay anything online! Call and get the person's name, confirmation number, etc."

What happened JCP? I loved your store and your online website until you changed it. I loved the coupons that you would send and the door busters, but I really can't believe what has become of you. The homosexual acceptance, the increased prices and the unconcern for your customers has led me to pay off my charge account and shop elsewhere. I am really sorry about this because you were my first choice for shopping. I would spend more money in your store than any other clothing store.

Love Ellen! You couldn't have made a better choice! I am not gay. I think the gay comments are silly. God wants us to love each other. What's with all of the hate? People, come on. Get real. What does Ellen or being gay have to do with anything you buy? Duh. What are you, 7 years old?

I was annoyed by the screaming woman commercial but I did not complain about it. Their current commercial, however, should not be allowed on television. I am very offended to see a child dressed as Abraham Lincoln dancing around and grabbing his crotch. This type of child exploitation should be against the law. If this is the kind of thing that JC Penney is promoting, I certainly will not go into their stores.

I have been a loyal JCP customer for 45 years. I have always been satisfied with their stores, merchandise, and employees, but something bad has happened to this company. A few months ago, I bought a pair of their Towncraft jeans, and they lasted about 15 wearings, before one of the seams opened up. I took the jeans back to the store. Apparently, there is no longer any customer service department, and I was told to take the jeans back to the men's department. I explained the problem to the clerk. He then called the department manager. This gentleman just sort of stared at me, like what did I expect him to do about it. There was no apology for the poor quality, and no offer to help me get them replaced. This jerk made me so mad, I just left the store. When I got home I emailed the customer service department. Their first response said: "we realize no apology we make can compensate for your disappointment and we look forward to serving you more satisfactorily in the future".

I was trying to return an item, when one of the cashier (Monica) told me that I had to take it in the back to exchange it. I did not understand that when I am a regular customer, and I exchange at that register all the time. To make it short, I found the cashier to be very rude and impatient. She did not ring me up. We also got into a huge argument.

The ads are stupid and the boy in the tux is disgusting and offensive. I sent 2 emails and got the usual form, letter reply. Apparently, no one is reading them or even cares about loyal customers. I went to the store today at McKinley Mall in Orchard Park, NY hoping to see some improvement from my last two disappointing shopping trips and it's still the same, an Upgraded Wal-Mart or a downgraded Macy's.

SupportAnother dissatisfied customer who disagrees with your promoting/supporting homosexuals by the choice you made regarding your spokesperson. After being a shopper of JCP for 40+ years, I no longer will be. I am discouraging others that I know to do likewise. What a shame to be so deceived by what is right for our traditional American family values!

I applied for a new JC Penney credit card and by the time I received it in the mail, it already had charges on it. I repeatedly called JC Penney who said they could do nothing about it and then called GE Money who did an investigation and determined the charges are valid.

I ordered a red pashmina shawl on 2/10/2012 and I was sent a red pashmina wrap a week later. I was so excited to get it, I didn't realize that what I thought was the shawl had fringe on it. Now the price of the shawl is $15 and the price of the wrap is $12 and is also sold in the store. I went back to the store and I was willing to keep the wrap, I just wanted the price difference back. A whole $3.21.

I am offended by the new ad campaign. I find it degrading, confusing and not working! Went through our Penney's couple weeks ago after staying away awhile to recover from being shell-shocked by the commercials. I've shopped Penney's for years! (My first plastic card from the 70's). Amazed to see a bustling well stocked and appealing local store morph into a dead-end! Didn't like the changes in merchandise, pricing or displays. I quickly walked through to get to another store. I have not been back!

I asked for a sample of the Murad skin lightening gel, but they did not have it. I asked if they can open a box and give me a sample and she said no, that they can only use samples that the company sends them, which I know that is not true. The Sephora on Austin street in Queens open boxes for samples if they do not have it because they are all about pleasing the customer. The JC Pennys in the Queens Center Mall is very disappointing to me, and I know I am not going to shop their in the future.

I am disgusted by the new pricing policy that JC Penney has instituted. I have been a loyal JC Penney customer for 20 years but I will no longer be shopping there and I will be shredding my JC Penney card!

It's bad enough that they had the annoying commercial with all the women screaming, now they have the commercial with the little boy dancing, grabbing his crotch in front of a bunch of Catholic school girls. What are they thinking? Just because they lowered their prices, they didn't need to lower their standards.

I went to the store to buy hair product. I asked a store associate for help and he told me they don’t sell hair product and suggested I should go to Wal-Mart but I was told they do, so I kept looking. Finally, found the salon.

I give praise to JC Penney for being different and taking a positive stand, holding their ground. I myself am a mother of a lesbian daughter who is a wonderful, successful,educated woman with good family values. The plus side, she and her wife have a network of friends made up of lesbian, gay, and heterosexual households which I have been privy to seeing the center of their lifestyle.

I've been a customer of JC Penney for more than 8 years. I recently ran into financial problems and had missed a payment on my account. My account may be 45 days or less overdue. JC Penney has this automated phone service that has called me excessively up to at least ten times a day. The calls start at 7:30 or 8:00am and go until 8:00 or 9:00pm every night. Occasionally the automated call will leave a message asking me to contact a JCP representative but mostly it just calls every hour.

As a loyal customer of JC Penney for over 20 years, I will no longer shop there due to the new marketing campaign, approach, look, feel and spokesman chosen who shops the men's department. I have seen time and time again how companies decide to draw attention to themselves in the hopes of gaining new customers by introducing massive changes and high priced CEOs to something that worked just fine the way it was, but wasn't exactly making sales go through the roof with the ultimate goal of filling their pockets more than they already are.

The “new" JC Penney is disconcerting. I have shopped at these stores for more than 20 years. I was in the store a few days ago when they rolled out this "new" campaign and they asked me what I thought about the look of the store. Frankly, when I make a purchase I don't care how wide or colorful the aisles were from where I purchased it, just how much I paid for it.

After 30 years as a JCP customer, I will no longer shop at their stores or online. They have hired a spokesperson who calls me and the millions of women who share my beliefs "haters" on national TV! What happened to freedom of religion and freedom of speech? The liberal left and its puppets (the gay community) are trying to silence traditional American values so they can be left with a society in chaos. JCP is no longer concerned with the consumers who supported it for decades. I am telling everyone I know to boycott this store!

I cannot financially support a business who financially supports an individual who lives a homosexual lifestyle. It is against my moral values and beliefs. I am thankful that this truth has come to light and you have let the public know what is happening within the JC Penney Company. I wish more companies would come out with the truth about what we are financially supporting. I have always liked the local JC Penney store, but I am no longer going to shop there and I will be cutting up my card and mailing it back to you.

I live in rural Indiana where the price of a salon haircut is $20-$25. This is what I had been paying until this month when JC Penney decided everyone in the US should pay the same price: $36.00. The stylists were so embarrassed about the $11.00 increase that they kept apologizing. Corporate needs to realize not every town in the US has the same wage base. They need to adjust these prices to a realistic fee or they will not have anymore salon customers. I know I am not going back!

I was just getting excited to go back to JC Penny to do some shopping for the new low prices. I just found out that Ellen is the new spokesperson and I want to know why. She is not fashionable at all and she seems to need a makeover to represent fashion. She could not sell me anything looking how she dresses. I believe that this appointment was due to her being openly gay and not that she is qualified to represent fashion. I wanted to let the management know what I think and the person does not match the action taken. I believe people should at least qualify. So now I feel she was chosen because she is gay and to me that is discrimination, just like hiring a white over a black that is really qualified.

I am so disappointed that a store started by one of our own upstanding Missourians would invite Ellen Degeneres to be a spokesperson for your products. I doubt you would find very many Missourians who approve of her lifestyle and the negative effect she will have on our young people. I will miss the products in your store, but I will refrain from shopping there and will take my business elsewhere until this issue is resolved. I have learned that she also is a spokesperson for Covergirl products. I will be shopping with another company to replace my favorite lipstick because it is more important to me to conserve our moral values in America.

I can not believe you would do something like this. Bring on someone, whose beliefs are so far fetched from the "American family". I don't care how funny she is, or how many followers she has on her TV show. It is what it is. That Lifestyle will never be accepted, ever! Now, you have really ** your name, J.C. Penney. I spend thousands of dollars a year in your store, and I will not step foot in there now. You have brought a very bad taste to my mouth, and I can't seem to spit it out. Shame. It is about as bad as, whenever moms in America, was pulling Elton John and his mate off the grocery shelves last year, and ripping the front cover off. Stop bringing down family and good morals people are trying to live by. What were you thinking. My J.C. Penney charge card is now torn to bits.

I returned micro-fiber sheets (queen) to the Keene, NH store, because they had faded so badly. The clerk that I spoke with told me to pick another set. I chose Cindy Crawford sheets, and paid the difference. These sheets wrinkle, to the point that I had to iron the pillowcases. I refuse to have to iron sheets at my age! Once again, I called the store, and supposedly spoke to a manager, who cared less about my problem. Needless to say, I will no longer purchase any bedding from J.C Penney! I have approximately $100.00 in gift cards for this store, and will have difficulty finding a use for them. I shopped there quite often, but do not need anything at this time.

Come on! Your commercials are horrible! First you have a bunch of screeching morons just yelling, then comes the irritating auctioneer. Did you pay for that? You can do so much better. Those commercials do not induce folks to shop at your store.

As a Canadian who loves to shop across the border, I was very disappointed when I heard you will not be having sales any more. I can honestly say I will probably not be shopping anymore at JC Penneys and will go elsewhere where I will be able to feel that I got a good deal. I will be cutting up my card as soon as I am done writing this email.

I will no longer shop at JC Penney's because they have hired a gay. I believe it is wrong to be gay and I will exercise my freedom by boycotting your store. My family shopped there but will no longer do.

Who could possibly listen to that screaming commercial and want to shop at Penney's? I don't even know what the commercial is supposed to be about! All I know is I scramble to change the channel or mute the TV. Please get this commercial off the TV, I beg you!

I will never purchase this t-shirt again and will check other merchandise from JC Penney’s.

My family has shopped at JC Penny's for over 30 years for most all our personal and household needs. We shopped at JC Penny when Sears was kicking your --- because your founder, held very high moral and family standards. Now, I'm sure you all did your homework that told you that you would gain more than you would loose with this move but, I hope your research is wrong.

Here is just a note to let you know that after being a satisfied JCP customer for over 40 years, I am through with this company. Your new pricing policy is deceptive. For example, the t-shirts I purchased for $9.99 at Christmas are now $12 each. I noticed similar pricing situations. This is great for JCP but not so good for me.

This ad is too loud and annoying. It is sexist, suggests consumers are stupid, suggests consumers are unable to control their emotions, and worst of all is unclear in its message. It also frightened my grandmother who thought someone was being killed, woke the baby who cried, and makes the dog next door back. The moment we see the ad we change the channel. I've even turned off the TV entirely. I wrote to JC Penny and they have not responded. And I'm not exactly enjoying the pop up for the commercial which covers half this page and one with no close button.

Since the commercial for your new pricing campaign began, I have been looking at the prices under your old sales flyers and advertisements, and comparing them. This new system is not a better system for me. I could save much more per article purchased, under the old sales plan. The lamp that I purchased on sale for $63.00 is now a regular sales price of $120.00. It's better for Penney's, not the consumer.

I didn't think of coming to this website until I received my regular email by Consumer News and Alerts. Then I thought about JC Penney and did a search for complaints and I am not the only one upset. I got so disgusted by this commercial of the coupons from JC Penney sprawling out of the mailbox and this screaming and obnoxious commercial that I emailed them on Monday, 1/30/12, and got their auto-response email. But they have not contacted me yet. I see I am not the only person who is upset by this inappropriate commercial which comes on blasting loud anyway and I mute it every time because it is that bad. When we first heard it, my 3-year-old Yorkie started barking obsessively until I muted it and did every time it was on.

I am complaining about your screaming commercials. I change the channel quickly, when it comes on. Also, your hiring of Elene as a spokesperson. When she is terminated, then I will shop at Penney's again. She does not represent the masses.

I will not be shopping at J.C. Penny as long as Ellen Degenerate is your spokesperson. My family and friends do not share the same values as her. I will pray for her, but I will not support her or J.C. Penny as long as they continue to tear away the moral fabric of our great nation. I pray you will reconsider who you select as a spokesperson for your Company. How about "Tim Tebow" - now there is a great spokesperson. He is a person we should all admire!

I am tired of all this gay stuff being promoted by all TV shows, commercials, and even in school. I'm not really religious but this is out of hand. This behavior has become mainstream, and is against nature's intent to reproduce, and is just plain sick. Teaching kids this is unacceptable behavior. Have you people stopped to think of the future outcome of this outright unnatural behavior? It's like watching two male dogs lick each other. You slap them, and say "yuck", you know, so stop promoting this gay behaviors. It's sick, and these people have a thing messed up in their thinking and actions. I don't want my kids exposed to this sickness. I know gay folks. They're fine, just don't introduce your sexual favors to my kids.

I have been a loyal JCP customer for 45 years. I will sadly stop shopping from my favorite store, until which time you reconsider your choice of Ellen Degeneres as a spokesperson. Please make a change ASAP.

We hate your new screaming commercial. I can't mute it fast enough, and although I am a long time customer, this will not bring me back to your "new" store. However, the fact that you are using real people, young, old, chubby, everything that is real life, that we commend you for. Whoever thought this was a commercial that would draw customers is wrong, and hope this isn't an indication of what is in your stores.

First, I received the little catalog in the mail, and I am sure you spend thousands of dollars to produce and send out. I don't know who is in charge of your advertising right now and making the decisions to go in this new direction but I think you have wasted your advertising dollars. I looked in the mailer hoping to see something fresh for spring, instead I found nothing. It threw it away, totally disappointed. Did someone not do their research? Your dollars would have been better served to go back to sending out catalogs, which I miss anyway. People are visual. Maybe you should re-evaluate a more cost-efficient way to get catalogs out to your customers.

Your recent commercials of screaming people regarding sale prices are an absolute abomination! What are your media people doing? I have never, in my 62 years, ever written to complain about anything---but this is just too much! This commercial is a disgrace to a company that has built a fine reputation for giving a customer a good product for good value. That is why the J.C. Penney Company is still in business. This trash you call a commercial just lowers the bar and is insulting at best! Get that thing off the air before people start thinking that your company is run by a bunch of stupid, illiterate slobs that can do no better! Shame on you!

That screaming commercial—fire the ad agency that produced this commercial! That ends my shopping at Penney's! How much dumber can they get?

It's a very loud TV ad and very stressful. I think it violates the new sound level for TV ads.

I love JC Penney and the new direction they are headed in. The commercial that everyone is complaining about is hilarious. Enough is enough. I'm looking forward to my next shopping experience in my local J.C. Penney store. Bravo, Mr. J!

If you use Ellen Degeneres as your spokesman, I will never walk into another store nor buy anything from you.

I am dissatisfied with the recent advertising campaign which Penney's has released on TV. The women yelling about common sales price tricks, is an insult to the viewer, and abusive, because it is so loud. Even switching to mute doesn't solve the problem, because the yelling is at the start of the commercial, then after the commercial stops, it is usually repeated before the TV show returns to broadcast. As a result, the viewer has to sit with a remote in hand, ready to protect themselves with mute ready. It interrupts the enjoyment of the entertainment part of watching TV, which we pay for, as part of the cable package.

The new commercial is the dumbest and most obnoxious thing on TV. The ad makes no sense. It actually makes me not to want to shop at Penney's because of it. I wish it would be pulled off the air. Every time it comes on, I want to throw something at the TV, and I can not change the channel fast enough.

I showed up at the store at 9:30 am because that’s what time Google said they opened. They don’t actually open until 10am under new store hours. I lost a half hour of my day because no one at corporate had the foresight to make sure if you change a stores hours, update that information on Google, seems like this was totally preventable to me.

Get the screaming commercial off the air. Every channel? How rude, obnoxious, offensive, and violation of my home space. Will they stop at nothing? Where is the limit? I know where it is! I won’t watch TV and won’t allow my kids to watch it either.

I have been a JC Penny for over 30 years and this commercial *** me off! I am so sick of it and every time it comes on both my husband and I grab the remote to turn the channel. I had placed a big order with them before this commercial and I sent it all back because it is so rude, loud and ridiculous. The person in charge at Penny's thought this was a good idea and doesn't have any common sense what-so-ever or any business sense for that matter! It's an irritating commercial and I will go shop at Wal-Mart, Shopko and Target before I go back to Penney's! I have never ever sent a complaint regarding a commercial but we are fed up. Take it off the air!

Thanks for sharing. I used the link and voiced my own opinion. I was just in the store yesterday, complaining again to the associate behind the counter. The new advertisement is extremely offensive, terribly disturbing, and annoying. So much, that every time the ad runs (which is too often), I have to turn the TV off! I find the behavior of the individuals in the ad to be degrading of a typical shopper. Are these the shoppers that we see on news for the day after Thanksgiving and Christmas that they are targeting? We all know the ones that get in fights over getting the last item, or pushing and shoving to be first in the store, and first in line.

I emailed J.C. Penney about the screaming TV ad. They said it was to let the public know they are making changes, and mentioned all the changes. I suggested back to them to tell us what those changes are, instead of just have people scream! I told them that I purposely turn off the channel when it comes on, and sometimes I don't go back to that channel, because I know they run that ad. It is annoying and ridiculous to watch some person just scream, and then another scream.

Your latest commercial is terrible. My husband and I can't believe a company as big as J.C. Penney would have one with all these women yelling. it is disgusting. I can't figure out how this was to help people understand "screaming women." What were you thinking? There was no excitement over coupons, sales? I hope this will be removed soon.

Please take the screaming commercials off the air. It's loud, annoying, and an insult to one's intelligence. Everyone is talking about it, and not in a positive fashion. They're saying they're going to boycott your store for your choice in juvenile advertising. I would ask for serious reconsideration of your advertising principals, and maybe your advertising firm, as well.

Wow! The ad agency that sold you on this commercial should win an Oscar. A JD Power award. A Malcome Baldridge award for their ability to present the most ridiculous and annoying idea. 30 seconds of obnoxious yelling at your customer with the hope that this message will endear them to your new marketing strategy. I would venture to say that the unfortunate viewers of this commercial are:First, looking for the mute button to avoid the message and second, thinking I will never shop at that store again. I hope you didn't over pay for this "awesome" advice. What a special kind of idiot management team! See you at the Chapter 11 announcement.

The currently running TV ad with the screaming is the very worse commercial I have ever seen or heard and boy do you hear it. I turn the station off immediately when it comes on. It is more than offensive. You will be losing my business until it is off.