JCPenney Reviews

Henry ** told me that if he voids the order, I will be charged 25% of the price, also seemingly outrageous. I said, "How do I know if I want it if I don't know the price?" And in front of 2 other employees, he pointed to the $169.80 and said, "I swear to you 70% will come off this price when you ring it up." I took all of the measurements around my house, spent 2 hours logging in the information into a computer in the back. And of course, the offer did not stand at the front register. I demanded to speak to him, but he was not around. I got passed around to just about every employee there landing at Annah ** who told me there was nothing she could do. That was 3 hours and 30 minutes total of my time in the store.

I can maybe understand a manager who does not know how the store works - but they should not be allowed to gauge the price up to $566 and call it a 70% off sale when the price comes down to normal ($166.80). That's bad business.

We returned to the store, and she was still upstairs. It took 10 or 15 minutes for her to finally come back to the desk. When she came, she admitted that she had misunderstood which coffeemaker I had and that one had been discontinued. She did a transaction on the cash register and handed me a piece of plastic (gift card). I told her that I had not tied up two hours of my time for a piece of plastic. I had to leave the store and go somewhere else to buy a coffeemaker with a stainless container.

This is not good customer service! This is why businesses are closing their doors. If a customer experiences something ridiculous like this situation, they are not going back. Word of mouth is not good either. JC Penney is selling defective merchandise and merchandise from companies that have filed bankruptcy such as Sharper Image! Not good!

Then I called JC Penney's because I bought the furniture from them thinking that they can at least help me with Palliser or try to help satisfy me because of how they sold the furniture as being top-of-the-line and also told me that I would not have any problems with the warranty. Well, I spoke with the Customer Service dept., supervisor and manager as well as spoke with the manager of JC Penney's at Southcenter Mall in Seattle where I purchased the recliners and they all said it's my problem and Palliser, and there was nothing they can do.

I really took this attitude to heart. I went online under many JC Penney search areas, called many phone #'s to get a corporate office address. Finally, from Texas, I got an address. I confirmed it today and Lordy, Lordy! I found a cutesy, giggly associate in our local Boise store, who somehow was in an area that she gave me this phone #. When I called it, the woman there gave me further information: CEO of JC Penney, Mr Myron Ullman, 6501 Legacy Dr., Plano, Texas 75024-3698. Phone # is 1-972-431-1000. I certainly hope my research will get to all of the previous and new posters on this site. I just called, so the # works.

Go for them, folks. Do not forget, all those late fees, etc. goes on your credit report(!) and you should all report this to the Better Business Bureau in your area. This has to stop! Good luck!

When I advised the claims rep of this information, she informed me the unemployment application could not be processed without having the employer to complete the portion. I gave the claims rep the telephone number to Lowe's and the person's name in HR. I've had to continue to pay my bill. Meanwhile, I continue to receive the runaround. I am unemployed and I paid for this insurance for this purpose and I can't use it. This appears to be scam of sort and I need help. I've done just as JC Penney requested. I can't make the people at Lowe's sign this form.

On my second day of training (which ironically was more for customer service and cash register operation), I was advised that I would be put in the Catalog Department, with no training and no idea of what I was doing. I thought that this was strange that they would not advise or train a person for this position as it does seem to hold a lot of responsibility, not only for sales but as customer service. It also requires strength and the ability to lift well over 50lbs. The reason being, when people come to pick up catalog orders some of them are extremely heavy. Furniture, cabinets, and other various items are expected to be loaded by the associate onto the customer’s car.

Upon my second week of hire, I checked my hours to work for the next week only to see that they had scheduled me for over 40 hours. I took the time to speak with the store manager **, who in turn did change my schedule without telling me. So I showed up the following work week two hours early when I could have been home preparing my handicapped child for school. The changing of schedules seems to be common practice with this store as I was advised by the Department Manager to check my schedule every day for changes. I was advised not to discuss this with the assistant manager ** as he would only cut my hours to less than 10 hours a week and this would affect the department as a whole.

One day, while working in the middle of the afternoon, one of the sales floor associates was advised to remove part of the carpeting from the sales floor with solvent. The solvent was so strong that it made all of the associates in the catalog department as well as on the sales floor very dizzy. We were told to "deal with it". When an elderly lady came in to pay her bill, she became very ill from the fumes. We were not told any procedures on how to handle this, however common sense took over. First, I helped the woman to sit down. I then called management.

I was advised that there was nothing that I could do to help her. That she would be fine. I told the manager of the day that she was very sick. At this point I was beginning to get very anxious for the lady as she looked as if she was going to pass out. I was then advised to get the woman to the front of the store where the fumes were not as strong. I know that this wasn't following what management said but I decided to get the wheelchair and get the woman out of the store. I took her to her car and sat with her until her color came back and she looked better.

I then called the manager and told them that they really needed to fill out an incident report. The manager at that point very reluctantly did. On January the 1st of 2009, I came into work and checked my schedule. I was not on it for the following week (This being a Thursday and Sunday, being the beginning of the new week). I called the Manager of the Day to ask why. She said that as of Sunday, all seasonal employees would no longer be needed. I was stunned. No notice, no consideration, no respect. For me, this meant that I would be unemployed. This after being told at hire that I would be offered a position as a permanent employee on a part time basis.

I would have to find a job within the next three days (that day being a holiday) and with no thank you. I asked to speak with a manager. I was then advised that they told me that this position would end either the first or second week in January. I told the manager that was a very open end date and further more they were letting us go without any notice. She apologized and said there was nothing that she could do. I would have been more understanding except that I had been asking for the last three weeks if they were going to keep me and if not, what would be my end date.

I found upon picking up my paycheck on Saturday that this is what they did to all of the seasonal employees. They didn't give ANY of us any notice. So when thinking of working at this particular store, you may want to check that this is the way you want to be treated. Their idea team work and GREAT service is only dependent on when they want to give it. I am very, very discouraged with this store.

The consequences is that even though this was seasonal work, they never gave us any notice of the end of our employment, putting a lot of people out of work with no opportunity to find another job when this one ended. They didn't care about the health of their customers. They never offered any associate who was lifting or doing any type of heavy work any safety equipment. Wearing high heels and dress clothes, lifting a recliner to a customer’s car is apparently part of the job that I was not advised that I would have. However after being put in this position I was advised that as an associate in the catalog department that this type of lifting is expected of me, regardless of any health issue.

Thirty minutes later a manager arrived. Drilling me on my hand, and calling me nothing short of a liar. She asked if my hand was already bleeding, and continued to ask me...at least three different times, why I would grab at the curling iron, which I did not do. She then disappeared to find me Ice and a band-aide that I requested, only to arrive another 20 minutes later with a small band aid and ice. My hand was throbbing, bleeding, and extremely painful. No one did anything about this, besides act like it didn't happen. When my hair was finished...

I proceeded to the register, only to be hassled about a check that I was told on the phone would be an appropriate form of payment. I had a swollen bleeding hand, wrapped with Ice and multiple bandages. I am new to the Seattle area from Kansas and had not received my debit card in the mail yet. I explained this to the lady who scheduled my appointment and she said a check would be suitable. I had to wait another 45 minutes being hassled by yet another manager about how I intended to pay for my service that burned my hand sense they wouldn't take my check.

He made me sign up for a JCPENNY card as well as contact my mother in law via telephone and give them her credit card number to pay. He wouldn't even let me leave to find a bank ATM. Other than my stylist, Sharon. The employees within salon were extremely rude and harsh.

Between the 150.00 dollar hair service that took about five hours total, time lost at work sense I cannot use my hand, a damaged 250 dollar coach purse, and the embarrassment placed upon me like I was some petty thief, I will never return to a JCPENNY store again. Not Portraits, Not Salon, Not Retail.. nothing.

The current status of our JCPENNY credit card account is known. We are concerned that our credit rating has been adversely effected by this seemingly simple purchase of 2 chairs.

Stuck without furniture as they could not deliver as promised nor compensate me for a delay.

We have had cheques bounce and had to pay more money out in fees. I do not make much money and i can't afford this

I cancelled the order and I have been told I will have to wait and have this resolved on my credit card. I have ordered from JC Pennys for years and I have been a loyal customer. Why would they use a trucking company who only delivers during working hours? I could have picked this item up at their store without the hassel of this company delivering these items. Word of advice, do not order furniture through JC Penny. I will take my business elsewhere in the future.

$1000 still on my credit card and not resloved.

I have been charged for three night stands I have only 2 in my posession. Every piece of funiture has to be unpacked by me and put together, I have done this 4 times.

Jc Penney is taking no responsibility for my fall, pictures were taken after i left in an ambulance and given to the insurance company. My claim was denied. I am telling everyone I know not to shop at any JC penney store, they do not have liability insurance if you are hurt there as a customer.

I have suffered severe pain in my head, neck, low back. I can only sleep on my left side, canot lay my head on a pillow. I need some MRIS done to further assess the damage to my head, neck and low back. I have to pay for all of my DR bills. I feel I would not have been hurt so bad had there been carpet pad under their thin carpet, instead of Thin carpet over a cement floor. Don't fall down at any JC penney's.

it has not even been a year they have a necklace their and would not replace it with the one there. i but alot of jewelry and so does my daughther. as customers you would think they would help you, but now we will never buy any more jewely from here and we are telling our freinds not to buy neither.

they wanted to send it back in to get another result from the company to see if it can be fixed, then wait for a refund of 245.99 only. it should be replaced right on the spot when we were there. to sadifiy us as customers. i would like the necklace replaced with out paying any more money. it's been over a month already with out the necklace on my daughter neck now. a very dissadified customer

it has not even been a year they have a necklace their and would not replace it with the one there. i but alot of jewelry and so does my daughther. as customers you would think they would help you, but now we will never buy any more jewely from here and we are telling our freinds not to buy neither. they wanted to send it back in to get another result from the company to see if it can be fixed, then wait for a refund of 245.99 only.

it should be replaced right on the spot when we were there. to sadifiy us as customers. i would like the necklace replaced with out paying any more money. it's been over a month already with out the necklace on my daughter neck now. a very dissadified customer

After a few more months of this nonsense with more letters and discussions, the subscription and computer late fees was finally corrected. For months I didn't use my card, until last fall when we ordered drapes and curtain rods. The first drapes were wrong and returned. The second set arrived, but only one curtain rod arrived--the other was on back order. There was some confusion about my payments online due to the funky checking account numbers used by First Hawaiian Bank at my last duty station and a late fee was issued, and again corrected after a few months. I'm stationed in Germany, and when the back ordered rod wasn't received after four months, I returned the drapes and one rod through my APO using Priority Mail and Delivery Confirmation.

After months of no refund and more letters, JC Penney claimed (in another cookie cutter form letter) that they'd never received the merchandise, despite the USPS tracking showing they received it about two months ago, and they blamed it on the USPS. I emailed and wrote JC Penney a certified letter complaining about this, as the packages were properly returned. I also cancelled my account with them after 30 years of regular shopping. My APO referred me to the Postal Inspectors and I filed a complaint. I also told JC Penney that, much like they did so casually for me, that I would be tacking on late fees and making further complaints (such as this one) to the Federal government, the state of CT (where the merchandise was returned) and TX (where the corporate HQ is located.)

I'm angry and disappointed by a once-great company. On top of all of this, in the course of my contacting JC Penney, I learned that their CEO, Myron U., received $10 million in bonuses last year despite poor earnings. Everyone is getting screwed except Myron and the gang, it would seem. German apartments do not come with window treatments. For months, while waiting for the order to be complete, we had packing paper covering our window. This was embarrassing whenever the landlord came by, and our place faces a busy street in a tourist town.

Curtains, while available locally, are expensive, and as a regular JCP customer I expected quick service at a good price. That wasn't the case. We finally drove two hours to Munich and bought the appropriate drapes and rods at Ikea for a much better price, and they were up the next day. In my estimate, although the dollar amount is not great, my time and stress battling the corporate drones for two years and the potential risk to my sterling credit rating lost JCP my business and respect.

One day I was called in to work early for someone else that had call-in, I got there at 9am and when my department manager got there and knew we had limited coverage for the night shift, she wanted me to stay until 12 midnight. I told her that I could stay until 8pm that would put me working 10-hours, I told her if I stayed until midnight that would put me working 14-15 hours straight and that I had to be back at 8am the next morning. She informed me that I needed to be more dependable and that if I don't stay It might hurt my evaluation coming up soon.

I reminded her that I had never missed a day, I have never call in nor was I ever late and I am always available when you called or needed me. She just walked away mad. But, I did not stay. Once I had a dispute with a belingerant customer which the customer was a relative of an employee there (long story)...the manager Steve S., just so happen to come by, but still didn't see the whole dispute. He order me into his office..ok...when I went into his office, he come at me with the most evilest eyes and said, GET YOUR FAT [expletive] OUT OF MY OFFICE, I DIDN'T TELL YOU TO COME IN MY OFFICE. I was in shock, I said, excuse me sir, I beleive you did say for my to come in your office. He just interupted me and said, GET-OUT, I'M NOT READY FOR YOU YET.

That was the day I quit, I told him he stepped over the line. I HAD ENOUGH OF THIS COMPANY! I TOLD HIM TO TAKE IT A SHOVE IT. HE WAS RUDE, DISRESPECTFUL, UNPROFESSIONAL AND OUT OF LINE. I call the corporate office and issued a complaint and told them everything, but I have yet to hear back from them. For real, I am glad I'm just out of there and I know more of my friends are to follow. This has damaged my confidence in a company and working in a hostile working environment and also a slave-driving over-kill employees has effected me emotionally.

today a third person informed she only saw that it was damaged but she did not see a re-order or a refund, and she also told me someone would get back to me. We were informed that the on the &th of July that it would be delivered on the 9th of July so I took the day off from work. and no one called me with any information.

I used a vacation day we put all our living room items out to be picked up by the town the night of the 8th and we are sitting on beach chairs

When the office walked in the room he immediately said that I was under arrest. I was a nervous wreck, i have never been so humiliated in my life. The officer then read me my rights and after hearing my story. He stated he didn't believe I tried to steal anything and he would try to get the charges dropped. I wasn't taken to the Police Station instead he gave me a citation that stated Petty Theft on the ticket. I have been calling the Modesto court house since that time and when I call they keep telling me I'm not in the system. I have to appear at the Police Station on July 11th between 1-4p to get booked. My court date is the following monday the 14th.

I had to purchase an airline ticket for this and it definitely has caused a hardship for me. I had to take off from work. I tried very hard to retain a lawyer on my behalf but they were too darn expensive. JC Penny's sent me a letter demanding I pay $250.00 dollars within 20days of the letter which was dated July 2nd. I just don't understand it at all I haven't been convicted of anything yet and yet JC Penny's is already after me for money. This entire mishap ahs caused me so much stress and sleepness nights, I don't know want to expect. I just cannot believe that I'm being treated like this. This has been hell for me and not to mention my family. I will give an update when I return from California.

I called the Trucking Co. and left a message if these items would be at all delivered today. No returned calls. So, I called JC Penney and cancelled the order! Does JC Penney have any obligation for this bad customer service! Thank you. (I am writing to complain to the JC Penney corporate office.)

Never heard from trucking company as to where my furniture is. Not even a call on SUNDAY the second day in a row for non-delivery!

I do not, nor have I applied or co-signed onto any accounts with Shannon, this includes JC Penney's and my credit is being affected by a debt that I do not owe and under fraudulent false pretenses.

I want my named removed immediately from JC Penney's records, LVNV FUNDING LLC, and from Allied Interstate and ANY ADVERSE OR DAMAGED CREDIT RATINGS CORRECTED & RESTORED, as soon as possible. I also want the harrassement PHONE CALLS & LETTERS TO STOP. Shannon no longer lives or receives her mail at my address.

For the past three nights I have been closing by myself in my department, because they don't want to schedule people to work with me. Last night on 5-14-08 I didnt get off the clock until 12:00am, which I came in at 3:30. I was stuck at the registers by myself for 3 hours, and was forced to mainly clean up a lot of peoples messes. I have been rated below average for stocking as I was the only one that worked for 4 hours a day stocking hundreds of shoes a night and couldn't meet the deadlines as I was the only person that stocked shoes. I have grown with such dissatisfaction with this company I have often thought about taking my career elsewhere. I am sorry for all of your bad experiences and I hope you understand it's not all of us, some of us actually do care about you.

First, my portrait club membership was not listed in the computer, then we had to haggle over pricing. I expected things to be as they were the other times I have been there, and this time everything was an issue. The gal mentioned that Ava wasn't very happy in her pictures but seemed to get more comfortable as they went on and seemed fine now. I told her yes, she was a little shy about it. She recommended to me that next time I come in early to get her acclimated to the photographer and the studio!!!!!!!! I did come in early!!!!! There was one photographer and back to back appointments.

In addition to my poor service, I heard the service provided to another family who's appointment was written down for the wrong day. This gal told them basically too bad, they didn't have room for them at 2, and that their appointment was for the next day. She did everything but tell them they were wrong. After they protested, she squeezed them in. Based on the service I have received the last several times, and my horrible experience on Sunday, I will NEVER return to the portrait studio at JCPenny's, and I will continue to NOT recommend it to my friends and family.

When I went to sign the total, there was no 10% discount and shipping was going to be $205! I thought they made a mistake, but then she said"oh, I forgot, no free shipping on large items and no 10% off on furniture"! What? I even asked if I could pick up the furniture myself(the warehouse is in Chino) but they said no. At this point I was furious. I asked to speak to a supervisor. She ended up giving me the %10 off, but said she would reimburse me the shipping cost after it was delivered. At this point, an hour later with my one year old in tow, I just said ok, and left.

When the furniture was delivered I was at work and had my daughters grandma signed for it. She said they dropped 2 boxes off the truck, but the guy told her that it would be fine because they are "well packaged". When we got home from work and opened it up, the large mirror was shattered and the dresser had damage to one corner. I called to inform them, but they told me I had to call in the morning and speak to the original person I ordered from. I did and now it is May 28 and they finally dropped off the new dresser and mirror, however, I explicitly told them that they had to pick up the damaged furniture at the same time and they refused.

My mom called me at work upset because the guy was so rude to her. I called JC Pennys and told them that I am not a storage unit and that if they did not return today, that I would be putting the furniture in my driveway and I am not responsible for what happens to it. In the meantime I have already paid 2 bills!!! All these major companies are truly failing in customer service. Then they sub out there shipping to companies who pay guys $10 an hour and expect them to care about each order. I am so sick of these large corporations who employ no one that remotely cares about their product. It's all about the profit margin. Shame on you!

Other customers stopped and stared, thinking something was seriously wrong with me. As he approached I informed him I was ok, just kind of dizzy and asked that he leave me alone. He disregarded me completely and continued to approach my fiance and I. I asked him to leave me alone once again and he proceeded to yell at me to be careful - but he said it in a condescending tone with a smirk on his face!

I was livid at that point and decided against making a purchase at that store. We set our items down and went to the elevator to escape the employee who was now blatantly making fun of a pregnant woman for being dizzy! On our way to the elevator the male employee walked over to a female employee and began making rude comments about me! I distinctly heard him say That girl, see her over there (he pointed at me), was scared of the escalator and she was crying and s%$#. I turned and made eye contact with this rude individual just to ensure he knew I could hear him and he continued on berating me!

Had I been feeling well I would have stayed and demanded to speak with a manager. I am appalled that JCPenney has such horrible, rude employees! I will never shop in that store again and will advise my family and friends to do the same. Harassing a pregnant customer is totally unacceptable!

I was humiliated in public. My blood pressure also went up as a result of this bizarre incident, which could have had negative effects on myself and unborn baby.

In general anyone without a receipt was treated as if the were a criminal. When I told my supervisor that I would not do this because I thought it was at best unethical and probably illegal I started getting seriously harassed.I have been humiliated in front of other employees, monitored on the security camera and many other things. I decided to file a complaint with the corporate office and thats when things got VERY ugly.

I finally quite my job today because the stress was just to much. I strongly urge anyone that feels they have been mistreated at a jcpenny store due to not having a receipt to contact their local jc penny district office.This type of behavior has to stop. Retail Stores should be expected to do what is written in there policies. My life has been a living hell since this all started AND I STRONGLY URGE ANYONE WHO CAN IDENTIFY WHITH WHAT i AM SAYING TO CONTACT THE PROPER PEOPLE SO THIS CAN STOP

I know that this practice of LOW BALLING customers has been going at at this store since it opened three years ago, as far as the financial damages........its anyones guess but i would venture to say that it is hugh.as far as my own losses, I had to quite my job and have not had a decent nights sleep since this whole thing started in dec.I'm having serious problems with my stomach and pretty much feel depresed and anxious about going to my 9.25 hour job. I actually had a manager put on a pair of mens underpants over her clothes and scream at me because she thought that I should have not return the underpants. I have been monitored on the servelience camera. i have been called into the managers office over and over again and interigated for no reason. I was told by the district manager to not have any conversations regarding my complaint with anyone in the store including the store manager pending the out come of the investigation and still was taken into her office and interigated.

I immediately called Mr. Jackson, who denied his part in this mistake and who refused to discuss it with me, referring me to the department manager, Holly Kerwin. It took several attempts over a period of two weeks to reach Ms. Kerwin on the phone. Then began a three week period of back and forth between Ms. Kerwin and Nancy Rogers, both of whom referred me back to the other, both of whom promised to check on it and call me back, which they did not do. Finally, I spoke with the store manager Tom Gieger on April 12th. Mr. Geiger concluded the matter by promising to refund my deposit if I came in and purchased another sofa. I spoke with Mrs. Kerwin regarding the new purchase on April 13th. She assured me that she would speak to her associates and make them aware of the situation so that they could help me when I returned to the store to choose a new sofa. She stated that I could return to the store any time after a specific day and talk to Kelly or Tracy. When I returned to the store on April 18th, the sales associate Tracy knew nothing of my situation and could not help me. My subsequent phone call to Ms. Kerwin on April 19th was not returned. After this I refused to return to the store again and made my sofa purchase at another store.

My account has been charged for the deposit on the three sectional sofa pieces and the coordinating chair in the amount of $609.53. This mistake was made by the sales associate, who did not know his merchandise and who did not listen to the needs of his customer. The problem was then compounded by poor management. On March 1, I received a credit receipt in the mail in the amount of $134.78. There was no letter of explanation. I am requesting a refund of the remaining balance of $474.75.

My fear is that I have paid for, but will not receive, the same furniture that has been advertised or displayed on the floor.

Dishonest pricing representation. Consumers beware.

I just want to warn people. If something further occurs I will return.

It has caused good food to go down the drain. Both meats and sides totaling each $25.00. The third time cost $30.00. My house could had been burned down. It caused smoked damaged twice. It's not extreme, but enough to get me mad.

My husband passed away and when I called the insurance co, they told me that a heart attack was not covered.

This bed is not safe for any toddler or child. They could fall through the gap and get caught and be seriously injured. JC Penney will not let us return this bed or give us our money back, because they have a 7 day return policy. Our second baby is due in 8 weeks, so we had to buy another bed and nightstand that is safe for our toddler. We have lost $590 from the order at JC Penney. I've talked to 3 or 4 customer service reps,

and emailed many times, only to be told that they will not accept a return or give us our money back.

We were also told via email that this bed needed a box spring, and after we bought one, we realized it doesn't work on this bed.

They want all the original receipts, cancelled checks, work order's, etc. I did not have all the originals but they still honored it. Call 800-992-1997 and get what information you need. This is the Jeep customer service line. They will give you another number to call to file a claim and give you a reference number. I did it online on their website myself.

Jeep Grand Cherokee window regulator's cost about $350.00 to replace. Your window all of a sudden just drops into the door and won't stay up. You either have to tape it or use little suction cups. If you live in a hot area don't use tape as it will damage your paint.

I am now left with a sofa that hasn't lasted a year and a half with the fabric defect and nothing I can do. This is insane. It is obvious that there is something wrong with the fabric. This is a $900 sofa and it looks awful. I was sure I would be able to show someone that this had to be a flaw, but no one wants to even look at it. Don't ever buy a sofa from JC Penney or Broyhill if you want to be sure that after a year if you have a problem someone will want to help you.

I explained that I was told there was no waiting list and meanwhile my Liberty with 60,000 was making noise in the front suspension. I asked him who my attorney should contact when I crashed. He became quite helpful after that and got me on the waiting list at TWO dealers. So what do I do between now and the time they call me??? What happened to SAFTEY regulations! I think this will be the last Chrysler I own! Anyone want to buy a used Liberty??? Hey, I have a Sebring Convertible with really low miles for sale too!

RECALL and NO parts available.

On Dec. 21, 2006, the blower for the heat/defrost/etc. stopped working. I took this to the dealership and found that Chrysler had 900 on backorder and could not tell me when they would be in.

Colorado has had 2 blizzards in the time from the 21st to the 9th of January (I still don't have it fixed because the part isn't in yet). I contacted Chrysler and they were no help. They would not provide me with a rental due to a defective car - I have no heat/defrost and our temperatures have been in the single digits. Their explanation was that my warranty was expired and they wouldn't cover the cost of a rental even if my warranty was in effect. This experience has made me never want to purchase another Chrysler/Dodge/Jeep product again.

The bulletin plainly states that some customers (customers who tow) will notice a substaintial loss of tourque and powerdue to this fix. According to the service manager I had a meeting with over this issue stated that the replacement converters did not appear to be improved to handle the demands of the engine, but rather the same failed part...the repair evidently is that the system's computer was reflashed with new instructions that changed the whole tranmission sequence and that the overall engine was de-tuned to reduce the horsepower of this engine.

Needles to say this is not the vehicle I purchased, performance is a complete bust. I have been advised to keep close records of MPG & performance per the service manager. I was getting 26 to 29 miles per gallon when I was not towing my 3000# trailer and 22 to 24 with the trailer...todays measure of MPG was less than 15 MPG while towing! This is the latest in a string of electrical failures, and air intake/turbo system problems. I will be contacting Jeep with a far more detailed report...I just wanted to report this very serious problem and its completely inappropriate fix that will soon be more broadly known.

When I needed to purchase a vehicle for my business, I am a blacksmith and farrier ( I shoe horses over a large service area) The primary needs of vehicle capabilities were towing capacity, 4WD, MPG and cost of vehicle.

I was sold hard on the fact that this vehicle could do it all & then some. For the first 30,000 the vehicle performed as advertised, other than the string of electrical problems and air intake trouble. But now with this fix of the tourque converter, Jeep has seriously reduced the towing capacity, MPG and efficency of this vehicle. It certianly no longer will work like I need it to.

I also will most likely seriously damage the drive train because with its greatly reduced capacities, my needs will constantly be operating well above its 90th performance percentiles. Instead of an extremely well powered towing vehicle, I now own a grossly under powered car. This is a terrible design change certianly beyond my control and something that I did not cause...What are my options??

When I call for status they repeat everything that I already know except they don't know what trucking company will deliver, or even if they have ever been notified. When you place the order online, it doesn't tell you when or how long shipping takes. I had one employee even admit that. Now they say I am lying. Could they be any worse?

I called JC Penney's customer service and the representative I spoke with said that it has not been cancelled and that they have no record that anyone from JC Penney has contacted me. He recommened I wait a few days to see if it is really cancelled or not. I am upset becuase

1) they took the order, I waited two weeks thinking I was going to recieve the item and now it may (or may not) have been cancelled

2)JC Penney is unable to either confirm or deny the status of my order

3) since this order was placed on line JC Penney should have limited the number of orders they processed if they were only going to get a limited supply.

4) JC Penney should be filling the orders in the order in which they were placed but there is no guarentee that is happening and lastly

5) there was absolutely no discretion used by JC Penney when they called and left a message at my house regarding my order. This was going to be a suprise for Christmas but now becuase they said what I had ordered and becuase I didn't hear the message first, the Christmas suprise has been ruined! Thanks a lot JC Penney!

I have paid for something I never authorized since 1989.

Loss of a $500 armoire because the door broke in half. Loss of another $300 desk because the drawer broke.