JCPenney Reviews

I bought a queen mattress on sale Black Friday. They sent the wrong size to me. Now they won't sell it to at black Friday deals. I have to pay full price. Bye bye JCPenney. I won't be shopping there anymore.

I have been a customer of JCP since I can remember, and today I had the worst experience at the Cedar Hill location. I was returning some jeans that did not have the tag to scan, but I did have my receipt. The cashier's name was Valeria. She explained she couldn't return it because it did not have the tag (with an extremely snarky attitude). I then asked to speak to a manager to see what they could do; maybe I could exchange it for a different size. She calls for a manager on the radio, and the person on the radio says, "I don't think we can return it without the tag." Valeria's response was "Well, someone needs to come tell her." 👀 (outright unprofessional) Two managers came over to Luvio and Jennifer (Tag team) and looked at my daughter and said, "We can't return it." My daughter said, "It's not for me," and looked at me.

I recently purchased a pair of sweatpants from JCPenney for my father-in-law, as a Christmas present. I had given JCPenney a one star rating; due to the fact, that they claimed the packaged had arrived the late evening of the 17th. The package was nowhere to be found. Two days later, after my husband put out a FB message, the package was found by a neighbor who lives 3/4 block away, in his backyard. The sweatpants were good quality but the delivery of the item left a lot to be desired. The driver left the package in an unprotected area on a very windy night. This was not JCPenney's fault so I wanted to set the record straight. The problem that arose was that their website is not customer service friendly. I found nowhere to have any kind of dialogue with customer service about the delivery problem.

I ordered pants online and was charged full price plus shipping. When I had to return the pants, JCPenney deducted 8.00 from the return amount for shipping. So wait I paid 45.00 for the pants and they only want to refund me 23.00. That's very bad customer service as far as I'm concerned. There is a reason why I am not able to get to the store. I'll think twice before I order from them again.

They now have foreign countries' reps as their customer service agents .. Can’t understand a word they say ..All to save a little money - And lots of customers including me .. Their prices are good on certain items.

Just had a very horrible experience with customer service at store number 0367 Warwick, Rhode Island as well as corporate customer service. Was treated very rudely when I asked why I had to let them play with my money. I went to pick up an order that I paid to have shipped there, and it was filled incorrectly. I asked to exchange it. Was told the only transaction could be a refund, which holds my funds for 7 to 10 business days and then to lay out more money today if you want your product that they filled incorrectly to begin with. Horrible customer service.

Very disappointed. Ordered a piece of jewelry. Never received it. Was told wait 5 days. then told wait one day of which I waited 2 days, then was told I will receive an email in 2 days and then a refund in 10 days. This is not acceptable. The mail tracking shows that it is stuck since Nov 25th and no movement. They know I did not get it. This is a Christmas gift. I need the credit back on my credit card so I can go somewhere else. I will never shop JCP again.

I recently purchased two pair of running tights which were not what I expected. I had initially thought I wanted them and removed the tags, but realized they didn't fit my needs. I returned them via UPS less than a week after purchasing with the original tags affixed to the correct items. To my shock, JCPenney mailed them back to me and refused to refund my money, stating they were used. I called customer service and the representative concurred I was out of luck. Maybe I'm a little late to the party, but I have never had any issues returning items to other retailers such as Amazon or Macy's. I have spent a lot of money over the years at JCPenney and will NEVER buy anything from then again. I'm also in awe of ridiculous amount spent on shipping these items back and forth. I recommend not purchasing your Christmas gifts from JCPenney, or anything else for that matter.

I visited the JCPenney hair salon located at Pacific View Mall 377 Mills Rd Ventura CA 93003 om Sunday, November 23, 2025. I wanted to get my four daughters' hair straightened because they have curly hair. The hair stylist said OK they can do it. I got there at around 11 am. On the JCPenney website, it states that it takes one hour to do that style and it would cost $65 for each girl. The experience was horrible, the hairstylist used all the wrong products and made their hair so tangled. The manager comes to me and says it will be $650 because their hair is so tangled. When I do their hair at home myself, using the right products, I am done in under 2 hours.

I placed on Nov 28th. I enter my home address along with my apartment number. I did what I had to do correctly. When I looked at my email letting me know about my shipping address. The apartment number was not showing. I have spoken to at least eight different people between JCPenney and UPS and not one person was able to assist me. I explained I will not be able to get my merchandise that I paid for unless my apartment number is added, I was basically told that there’s nothing they can do about it. That I will have to call UPS. Once I call UPS UPS say I have to call JCPenney to make a long story short. I suggest nobody order from JCPenney online. Is horrible. The customer service most likely I will not even receive my merchandise that I paid for. I will have to wait report it to my bank so that I can get a refund. I’m extremely disappointed with the service that I was provided by JCPenney.

We had a bad experience at JCPenney located inside the Sunset Galleria Mall in Las Vegas. NV. We bought a wreath for Christmas for which the cashier didn't have a large bag. Because we were Christmas shopping, we approached another cashier near the exit and asked for a large bag. This young ** cashier denied us a large plastic bag because, as he said, customers request a spare bag in order to come back later to steal something. The way he said and murmured to a cashier near to him, sounded that we were to be stealers at this store. That sounds a very poor and derogative answer to customers for which we believe a better answer merely should be "Sorry, we ran out of large bags at this time." Summarizing, we were treated as stealers and not welcome customers at this store..

Hello. I am so upset that 2 of my rewards $20.00 were considered expired when I had just viewed online I had it on account. The reward expired on 11\16\2025 and I called customer service and they said their expiration was at midnight 11\15\25. This does not make sense. Expiration should be after the complete day on the sixteenth. I have been a member of JC Penney since 1985 and spend plenty of money that they could given me that reward credit back. Spoke with several reps and no one would help. So I just want people to know if you have those certificates they really expire on the day before what is listed. Not good practice. Enjoy your day but don't count on spending your rewards.

Kierra in the jewelry department was ever so helpful on Thursday evening. I had gone to pick up an online order. It was ready when I arrived. She boxed it up nicely after I told her that it was a gift. I also purchased a few other pieces with her assistance. Each gift nicely boxed for gift giving. Thank you, Kierra for a wonderful experience.

Placed two online orders same day -- Both with problems from the onset --- Coupon / discounts published on same page were not given on final invoice on first one -- Phone call for assistance / lady said she would call and straighten out. When order arrived / 75% wrong size and no call or price adjustments upon arrival --- Second order second scam / free shipping didn't happen and won't issue credit - Beware of JCPenney's web advertisement/ special pricing scams and false free shipping. Most items were waded up and thrown in one bag including dresses, etc -- very poor quality and shipping prep --- Won't ever get the chance to scam me again online or in store -- See why they had to file for bankruptcy. ---

I always make a call to see my balance before to pay my bill is what l have been doing for lots of years. I made the last payment and 3 months after JCPenney wants to charge me $10 for $2.00 balance from $2.00 pending. Never l was notify until I buy again. I never was notify.

This review is about customer service at the portrait studio in Canton, Ohio. Right off the bat, one of the ladies behind the desk was very rude! Just basically brushed me to side and interrupted the employee that was helping me. I guess her own customer was more important. She could’ve asked nicely. The photographer at first, really did nothing at all with the 3 small children that were being photographed. Some other photographer came in and did a better job. My daughter and niece should not have been trying to get the kids to laugh or do anything.

I see that people have already complaint about inconsistent Inventory. I experienced this. It was a waste of time which I had to take screen shots to show at the counter for price display. What is written and shown is one thing and once you go to the counter it is completely different. With some feeble excuse that it was yesterday's price. I had to put half the things back. Please this is not the JC Penney before.

Louie was amazing! Super friendly, helpful, and went above and beyond to make sure I found exactly what I needed. Excellent customer service—JC Penney is lucky to have him! Would definitely recommend more staff like him.

Luis B was very polite and super helpful. He helped me figure out the blender that was marked as Friday special because I couldn’t find it. I really appreciate him and his great smile while being patient with my tons of pillows.

I ordered an engagement ring so my girlfriend and I could get engaged. It was on a JCPenney credit card that they issued. Two weeks later when the ring was to be delivered within the next 4 days, JCPenney canceled the order due to a discrepancy with the card that they sent us. This has hampered all of our plans that we had. I don't think that JCPenney really cares!

Imagine my horror when I checked out through PayPal to see that my order was going to my old address. I quickly followed protocol and went to cancel, but my order on JCPenney's website didn’t exist. We called first thing in the morning and they said they’d cancel it, but they didn’t. We called back and they verified that they indeed have our correct address, but refused to ship it there.

Today I went to JCPenney and this young lady who was checking out my items named Grace. She had very good costumer service, she was just so respectful, patient, and kind. It was amazing how her attitude was just so happy. She smelt so good and her laugh was so sweet. Thank you so much Grace.

I can't believe how low JC Penney has fallen! We are in the middle of a the biggest runaround nightmare just trying to return a mattress. They are making it literally impossible. Trying to run us past the return deadline. I've called all the dadgum numbers they give with the order number and return number and invoice number and everything else they've given and they send me from one place (location not department) to another.

I am extremely disappointed with my experience using the JCPenney credit card. My family and I purchased gold jewelry under a promotion that clearly stated “no interest if paid in full within the promotional period.” However, despite making timely payments every month, we were continuously charged interest. When we contacted customer service for clarification, the representatives gave vague explanations and were unable to resolve the issue. Each time, we were told something different, and no one took responsibility for correcting the charges.

Went shopping at Stonebriar Mall. Had the greatest experience in the jewelry department. The jewelry associate Mohammed was Awesome! Mohammed was very helpful and friendly helping me to decide on what I bought.

When I order from JCP, the bags the clothes come in are filthy - many times looking like they were run over with a truck or stomped on. I ordered pillows once and returned them because the packaging was torn and the bags and plastic on the pillows was so dirty. These normally come thru UPS and I never receive dirty packages unless it's thru JCP. There is no excuse. Here's a photo of today's packaging I received:

Hello. So I ordered a few things from JCPenney. I looked over my order before I pushed it through. My address was correct. When I looked in my email they had a whole different address to Lansing MI but I stay in Texas. I called customer service which was very rude for them to tell me there is nothing they can do about it once I placed the order. The address they have Is NOT on my profile nor did I put that but somehow it’s my problem because I placed it online. Nobody can tell me where the address came from if it’s not on my profile. I’ll never shop here AGAIN.

Should be zero stars. Very poor on line ordering experience, customer disservice agents give conflicting info on ship to store status. Claim item already delivered to selected store & store claims item still in transit, minimum 2 week ship time. Am given a negative attitude from both on-line & store. On-line agents state once ship to store option is selected any order problems become full responsibility of store & do not contact customer service. Store mgmt. states on-line always misinforms customers on product status. Am doubting will receive item ordered as no one knows where item is, tracking info is non-existent, & no one cares if customer gets merchandise. JCPenney has become a disreputable company with very questionable business practices.

I did the survey on my receipt. The access code is **. I want to tell you about my experience with Meca at the register. I had jeans that wasn't covered by my 50% rewards. She told me where to find jeans that was covered. She held the things at the register that was covered while I got the ones that was covered. I came back and she rung up everything and I was very satisfied. She was very helpful, patient and knowledgeable. GREAT CUSTOMER SERVICE!💯 Thanks Meca!

I've had two bad incidents with this company. First said they delivered an order that wasn't sent. Put my money back on my card. Know I ordered Jockey under wear. I was sent briefs. I will no longer do business with this company.