HSN Reviews

I just recently ordered two different Andrew Lessman supplements, and only received one in my secure mailbox. I emailed their Customer Service department to let them know. I was told both supplements should have been mailed in the same package. I checked with my mail carrier, he said he never saw a second package from HSN. I emailed them again, and was told they would ship another package. I never received it. I again contacted them and was told the supplements were no longer available. They never contacted me to let me know. Sent them a stern email, telling them I should have been contacted. Also let them know I would never shop with them again. I would purchase directly through Lessman's website.

Ordered a computer via Flex Pay and they processed the first installment providing a transaction number. A successful purchase or so I thought. The next day HSN sent an e-mail advising the order was cancelled due to " Flex Pay Ineligibility." I went to my bank account to find they had not taken the money. Decided to go online, created an account and purchases the item via PayPal without talking to liar at HSN.

HSN also blocked my account, which I had for years, because my roommate ordered something & didn't pay for it. I had no idea until I tried to order something & saw my account was blocked & they would not remove it until the balance was paid. So I said whatever! Not paying for his mess, so here's all you have to do to get around this. Have a friend or family member purchase what you want, pay them and when it arrives at their home, just go and pick it up. Blocked situation solved!

I bought this paper shredder 12-1-14. About 6 months later maybe 25-30 uses, the machine started to make noise. I bought some blade oiling sheets but it didn't make a difference. I called HSN but they said it was over 30 days and I had to call the manufacturer. I called Embassy and they said they would replace it. My complaint is the machine is a piece of junk and they won't pay for shipping to return it. It cost me 50$ to send it back. The machine originally cost $149.75 with tax. Made in China and I would advise not to buy it. When I asked if they made any upgrades to the machine they couldn't tell me.

A few months ago I ordered jeans; the stretch kind... I had to send them back because they were too large. I did get the new pair & they were in black. I've worn them but not excessively and they just faded out so bad that now they look very gray and worn... one of the zipper tabs just broke off on the hem of the jean! I loved the fit... one of the most comfortable pair of jeans I have ever worn... but so disappointed in the color fading and the metal part falling off the jean. I have thrown the receipt away as that was several months ago so I don't even have that information any longer. I wish I did I would be happy to have given it to you!

I had a very bad experience with HSN. I had just heard about steam mops from my son, his friend had purchased one. So my son knowing that I am disabled, I was shot by a drive-by while 6m pregnant, now only have use of one hand. So he knew the mop would be perfect for me. So I called to purchase the steam mop. I was 15 dollars short but was getting my check soon, so I ordered it on the FlexPay. I knew I would be able to pay the full amount before my 1st payment was due. So I received the mop and I didn't even take it out of the box. I noticed this mop was way too small, it was like a toy. So I closed the box back up and the outside of the box says 3 easy steps to return. I sealed the box and followed the instructions and returned their product.

Since I'm trying to go back to school, I was trying to look for a way to get a laptop for a decent price and decided on trying HSN after being recommended online. That was my first mistake. Everything went by pretty easily with me entering my information and such and before I knew it, my order was confirmed and for $100 every month. However, not even the next day, the order was cancelled. I was confused but didn't care. I'd take my money elsewhere. Except they hadn't replaced my funds.

My mother purchase a mop . There were parts missing. She called HSN they said they would send her out a new mop. She could take out the parts that she needed and return it. My mother is an elderly person she thought she was being charge for the shipping back and didn't understand. She did not meet the 15 day deadline to return the product by the time she contact me and I was able to help her send it back. We asked for them to still receive the product and refund her money. They would not do it and ended up charging her for the other mop.

I was shopping around online for a certain Xmas gift for my husband and saw that HSN had the item for a reasonable price. I was ready to place my order and a pop-up came up on my screen stating that if I sign-up for emails from HSN, I would receive a 15% off coupon to use for my first order with them. I decided to wait to order the item, thinking I would get my coupon fairly quickly, but it is now 3 days later and still no coupon! I chatted with customer service twice asking about my coupon and they both gave me a different answer! I am so frustrated with them already and I haven't even ordered from them yet! After this experience, I am not going to order anything from them. There are many other retailers online that I can order the item from... They already lost my business!!

Ordered a TV and 2 computers 5 months ago for a giveaway at my wife's party. Opened the TV last night. The whole corner and screen is all broken, no marks on the box. Called HSN, they said they won't do anything about it. WILL NEVER BUY FROM THEM AGAIN!!!

I received a statement from HSN yesterday and today, I paid my monthly installment. I went onto the shopping page and found a very nice pair of slippers that were reasonably priced. When I went to checkout, I received a message that my account is blocked. I knew that because in August I broke my hip and failed to make that month's payment. I tried to see if I could use my VISA card for the purchase, but found out immediately that the only way I can buy items from HSN is with THEIR card!!! I am extremely upset that they have basically cornered the market on purchasing their products.

I have been doing business with HSN for about 8 years. I have purchased thousands of dollars in merchandise, mostly jewelry, but other items as well. I have purchased Steve Madden shoes, Joy Mangano items, Iman luggage etc. and I have ALWAYS been treated with respect, and honesty. I did purchase a printer a couple of years ago, had a lot of trouble setting it up, returned it, and received a full refund without any hassle. Frankly I find it hard to understand all those negative reviews, when my experience has been SO different. My sister also purchases items without any problems.

I purchased two items on Home Shopping Network (HSN) using PayPal selecting my credit card as the payment source. HSN overrode my PayPal option to bill my credit card and billed the two items separately to my bank account against my knowledge. This resulted in several overdraft fees. I called HSN and PayPal repeatedly insisting they bill the credit card I selected at checkout. HSN said they would, and then billed the bank account again, resulting in more overdraft fees. I contacted PayPal and removed the bank account from PayPal.

I received (6) items for family for Christmas presents. The (6) items came damaged and I sent all (6) back immediately and insured the items. HSN received the items and because I sent back all (6) of the damaged items, I was told they feel they are not living up to my standards and felt it best if they closed my account without letting me know by letter. Nothing. No warning, nothing. To this day over 30 days, they have the items back and still have not credited me and they don't know when they will. How's that? And it's approx. $1,000 worth of my money. Apparently HSN is making money and interest in the meantime.

I NEVER received my order. Ordered in July 11, 2015, TV was scheduled to deliver in Aug. Received DAMAGED. Called to tell them the TV was damaged, the screen was shattered in multiple places. I asked "could another TV be sent out immediately." I was told yes. Called back the next week to check the status and was told I could not receive a replacement until the damaged TV was received. Per HSN this particular manufacturer doesn't allow a replacement to be sent out until they receive the TV. I could not sent the TV back until I received the shipping label from HSN because a return label was not included in with the TV. According to HSN this is the manufacturer, supposedly this manufacturer doesn't send return labels with the product and HSN usually they send return labels with their products.

I bought a 50" HD LED TV from HSN eight months ago, paid over $500.00 for it and now it won't turn on. I tried everything everyone told me to do... Nothing works. This is the first product I've had trouble with from HSN. I called the number to the warranty company they gave me. They want me to ship it to Calif. I live in WV. They also want me to pay shipping which is over $80.00. I think the company who sells the items ought to have to replace them. I'm out $500.00, and I have no TV.

I purchased a Laptop from HSN in 2014 and one of the main reasons for my purchase was because they stated that it came with 'Lifetime' tech support. Boy was I fooled! I must admit that I did receive great online support for about 1year; however, recently I've had an issue with my laptop and could not get online. So I used the telephone number that I've always used to contact my 'Lifetime' tech support company (Elite Customer Support) and the telephone number was out of service. I contacted HSN about this and they gave me another contact number, which I called. I got a recording to hold on or leave my number and they will call me back. I kept holding for about an hour and no one came on the line. I also left my contact info and no one called back. Additionally, since their website was still up, I put in a ticket and asked for someone to call me back and never received a call back.

I have been shopping with HSN for years, and using FlexPay. Never had an issue. I recently purchased a laptop with FlexPay and received a cancellation notice and a number to call saying I couldn't use FlexPay. I called and like the others here, was told, "We can't tell you anything," (then wtf is the point of giving a number to call?) and that I would get a "letter in the mail." Well, I got the letter and here's what it said. They ran my credit, without my authorization, and although the credit company declined to tell them why, I was declined for authorization for FlexPay. If I had a problem, contact Experian, and a couple other numbers for other credit reporting companies.

Ordered computer, got it with no power cord or instructions! Called about no cord and was told I would get it within 3 weeks!! All I wanted was it to be overnighted, and they wouldn't even do that. Idiot representative didn't even contact the right department to have it sent a week later! I spoke to a supervisor and told her I was sending it back, and demanded a refund. First and last experience with this stupid company! Got two great computers from QVC.

I just signed up for a HSN credit card which was approved immediately and then placed my order. When I entered all payment info, it came back bad address. Did a chat online x 2 which were worthless and then called to find out that a person who lived at my address which I have lived at for 5 years has a bad account on file and my order cannot go through until further investigation! THIS IS ABSURD. I have to wait 7 - 10 days for a resolution and there goes that special deal I wanted.

On May 20 I ordered a printer which was shown on a HSN commercial. I ordered the printer and expected to receive it in a week. When it didn't arrive I called HSN and was told it was back ordered. A week later I moved to my new residence - still no printer. Now I have received a bill for $160.27 which includes the $89.00 price of the merchandise plus assorted late fees and interest. HSN says they cannot do anything because it was over three months since I reported the non-receipt. HSN customer service was of no help; neither was Capital Bank the servicer of the account. I not intend to pay this bill since it is for something I never received.

Have ordered many coins from them. Last two were shipped and ended up 5 days later in Spokane, WA. I live in TN. Customer service supervisors and account reps are not helpful, sound like they just woke up, do not want to make it right. I will no longer be buying coins from this vendor. All they kept doing was floating emails between departments. Whatever happened to picking up the phone to explain an issue that occurred not once but twice. Shame on you HSN.

I had the tablet for almost one year, and I contacted them because it did not have any internet service. The customer service told me to contact the company, and if I waited after the year, I could return it with a refund because I had paid for the warranty. I called the company and they could not help me without a pass code for the WIFI, someone gave me their WIFI without the code. I called customer service again and I was told that HSN would send me out a return label but it would take sometime approx 14 days. I waited, and called, by then I was told they emailed me one, and would resend it but it would take sometime. I stated that I would call back. I called back and now they are saying they will send one in the mail again... It sound like a run around. I want my money back. Also I was told the tablet no long is in stock and can't receive a new one.

Any company that breaks its own rules and allows its employees to open multiple user accounts and pose as different members on a community chat forum, will certainly lie about its products and steal money from its customers. I posted on the community forum for over a year. Then without cause or a warning, I was suddenly banned. My banishment happened immediately after I refused to acknowledge the sales pitch of 'snowcollector'. 'snowcollector' is the username of a supposed member. She posted a sarcastic reply regarding eating crackers in bed to one of my comments.

It seems to me all about my google email account, that doesn't use my real name, and who on this earth does! By using the must use google wallet app in order to buy the nexus 6, they printed my username and fedex couldn't ship it to my address. After addressing the dumbasses at google that fedex has smartpost that delivers to p.o. boxes, he says that he's never heard of that. So here we are again, with dumbasses in business that ask you to sign in using your email account and the credit card names don't match with the email name and not you but they are screwed out of a sale. Take yourself to target or wa-lmart and save yourself the hassle of dealing with ignorance.

I ordered Tan towels and chose my listed and current address located in NJ. Previous orders also were shipped to New Jersey. When calling to reorder the merchandise I informed them they had shipped the product to the incorrect old address. They made me believe it was revered. Month later I received a letter that their review of the circumstances were in favor of charging me for something I never received. I spoke to both Debbie, a rep and supervisor. Debbie who acted as hooligans when dealing with this. They refused to reverse the charge and stated this website is a self-serving web site - whatever this legally means (which means nothing but word spin on trying to get themselves out of this. I explained I chose the correct current address and it was their internal web eCommerce glitch that caused the issue.

I purchased a 10 shelve covers and the total cost was 106.00 with shipping. I requested to return the item and they are going to charge me 120.00 shipping because the item is 100 lbs. This is an egregious policy HSN has, because as the customer, I have paid for shipping both ways and no benefit. I will not purchase from them again.

HSN places a bank hold of the amount of the product before they even know if you're qualified for flex pay for the product. Before you purchase anything see if you qualify or you will be waiting 3 to 5 business days for the money you spent from your bank account on something you wasn't qualified to buy on flex pay. Fighting for your own money. I think places a 1 dollar hold is better, then if the customer qualifies get the regular amount.

They make delivery promises that don't come to fruition. Customer service knows nothing and are trained to lie. I ordered a Laptop with a 3-7 day shipping time. Now it's 2 weeks and UPS apparently has my laptop sitting in a very hot trailer where it will sit another few days. I will return this computer immediately when I receive as I do not want to deal with ruined parts down the road from sitting in the hot desert sun. Don't be fooled by this company, they are professional crooks and won't send me a new laptop. Incidentally, I have already been billed for this purchase.

I ordered the Concierge Collection 2 sets of sheets. I opened up one set to throw in the washer when I noticed it had bed bug blood stains all over it. I was told to "return them and sorry for the inconvenience". I was furious. No one has called me to explain what happened. I posted my review. Now I find out my account has been blocked.

I purchased the Korres trio and the order was cancelled by HSN due to not enough product. It baffles me as to why there wouldn't be enough because when I ordered it has not sold out and it didn't until the middle of the day and I ordered around 8am that morning. I'm upset because if you are going to cancel an item for whatever reason it's only fair to give me another fragrance same brand same price. The two guy customer representatives that I spoke to were very rude and unable to properly assist me. They acted as if I wanted something for free which was not even the case. I faithfully shop at hsn and qvc but I will no longer be shopping with hsn. Not only did I not receive an email or any notification that my order was cancelled I was not treated like a loyal customer. QVC it is for me.

I purchased a HP Chromebook for my son's 17th birthday in March for $399.95. His birthday was in May so I held it as a gift until May. When he started using the Chromebook, he started getting viruses daily. I purchased this product because it was advertised that an antivirus was built in and you would never have to worry about a virus. I thought that was pretty good for my son.

Charged notebook this morning. Got to break time and went to turn on and nothing would happen. Called HSN since I had taken out the insurance coverage and they said I had to call the manufacturer since a year was not up. You would think to keep happy customers when something like this happens HSN would want to help all they can. Guess not. They want your money but not any problems afterwards. Will not be shopping here again!!!

Purchased silver coins that were advertised at 90% silver. Got them home and found they were only 40%. Called back to complain and they sent me a shipping label to return them and didn't honor what they sold me.

I ordered a computer tablet. Did not like it. So I used the HSN provided shipping return label and sent it back by UPS. The package was received. This transaction transpired between late January and early February. HSN is still calling me and telling me that I am late on making payments on my purchase. When I ask them what should I be making payments on they start stuttering and fumbling but never give me any decent answer. Today one idiot called and said that I had ordered a freakin' Samsung TABLE... NOT T-A-B-L-E-T; TABLET. I said what kind of TABLE did I order and he repeated a Samsung TABLE!!!

I tried to order something from HSN and was told that my account was closed for making returns. I watch the channel where they boast that everything has a money-back guarantee and can be returned for any reason. Now they are not honoring that mantra, I guess, because you are limited of what you can return, so their presentation of the products is deceitful to say the least. After they told me by phone that I was sent a letter, I knew they were wrong because I never received such a letter. Today, almost two months later, I got a letter that I was automatically approved for their HSN charge -- does this company know what they are doing? Time to get in touch with Internet Fraud.

Tried to make an order for 19.00 and my account was frozen. Went online and the HSN Bank had frozen my account Because they had never received a payment "New account". Went online and never received a Bill so tried to pay what I owed which was 57.92, offered my Bank Card and she said if I used the card there would be 15.00 fee for using Bank Card. ''NO WAY, will mail you the money." So this did it for me and HSN it shows me that you did not value me as a customer and there was no trust. Also there were people stealing mail out of Boxes and the postman left me a letter to this effect because my flag was up and there was nothing inside. Most of what I received was not quality and they really push hard to sell. They are like the Thrift store of Home shopping Channels and their host are always disheveled and just not for me "I'm done and will close this account." Hello QVC AND EVINE.

I have purchased many items from HSN over the last ten years from a Dyson Ball vacuum to two different high end LG 3D Tv's, to smaller items such as makeup and kitchen appliances. I have utilized their Flexpay many times and was able to use my bank card, credit card, or paypal account for payment methods with no problems. All the items I have received have been in excellent new condition (unless I purchased a purposeful refurbished item) and as described. There was even a time I ordered an accessory for the Dyson and then changed my mind before the item arrived and was able to return the item without any problem simply because I didn't want it anymore.

10 pack color morph pathway light set. Got them, threw box away. First 2 didn't work, now 4 don't, junk. Called manufacturer, not their problem. Called HSN where we bought them. Nothing they can do, item 392558. Do not buy - they're junk. Done with HSN too, don't stand behind you. Very mad and disappointed.

Bought TracFone. It didn't work. Sent back to HSN. They sent another. Second phone didn't work either. Called HSN again. They said to contact LG. They gave me phone number for LG. Called LG. They said send phone back to them. They mailed me prepaid shipping label. Mailed phone to TracFone for repair. Waited 12 days. Nobody could tell me what was happening with my phone. Called HSN again. They told me they couldn't help me since I sent the phone back per instructions from LG. LG says they can't help me. Called TracFone. They sent me a special phone just this one time only but if it doesn't work cannot return it.

I ordered a touch screen lap top for my wife, AND its not!!!!! First, it's was not what was shown on TV.. No touch screen, no {free} life long computer service and when I called the GUY said "You bought it you own it." WHY???

After seeing show on HSN for Shock it Clean I decided to try it. On the show it showed remarkable results on cleaning everything. For me it cleaned nothing but my billfold. I am not sure what they use as fake grease and grime on the show but it's certainly not real. I am not returning product because of the HSN return policy. Why should I have to pay for returning something that does not work?

About 10 years ago I purchased a few items from HSN. All three electronics I bought were broke. Sent back and one sent new ones. Again all three were damaged. Sent back. Never got anything else or my money back. Fast forward to this week. 10 years later. I applied for HSN card was approved for 350. Went online and order as much as I could on flex pays. Got a new laptop, a new tablet, keyboard and case or tablet. Did all these transactions in about two days. All my items show shipped now. So guess who just a got over on Yall HSN? Lmfao. Am I gonna pay the balance? No. Do I care about collection agencies? No. Does my credit score being lowered bother me. And a no. Lmfao. So for whoever HSN has acted over just know a win for us here. Lmfao.

I bought a 65 inch Samsung smart tv from HSN... From the moment I've had it when turned on, it said software update don't turn tv off - it will turn off and on again to update. It did this over and over, but never updated... So I put the tv back in the box and called them and they told me they would be sending me a return packaging label so one of their trucking companies could pick it up. It's been over a month now and the tv is still here. I talked to someone a week ago that said the return label had been mailed. So I called today and the lady said it does take a while to receive the label... So she said "hang on let me talk to my supervisor." Came back on the phone and told me that I need to call the trucking and they have the return labels and that I could schedule a pick up time. So I've been patiently waiting, steadily too for a over a month. I've never quite experienced anything like this in my life!

At approximately 7:45 PM on May 25th, 2015 I placed an online order for an air conditioner. I tried to canceled it five hours later but customer service was closed. I emailed and called back the following morning and was told by ** that I could not cancel as the order was already sent to the warehouse, it had not been shipped, and all orders have to be canceled by midnight on the day they were ordered. I was told I could return it at my expense and not to refuse delivery as the order would not be insured. I have purchased from a lot of online companies and never had a such a lousy experience. When I complain ** couldn't give a damn. No More orders from HSN. I will stick with QVC, their customer service is great.

I purchased an outdoor carpet which, although was very nice, did not match my decor as I had hoped. To pack it up for return, I noticed there was no invoice or lacking info so I called HSN who told me just pack it up and bring it to UPS and make sure you get a tracking #. On my way to UPS, I'm thinking how are they supposed to know anything about this package when they receive it?

I ordered a item, as a gift, then they already had one. Returned item, but cannot find out when they are going to reimburse my money I paid them. Please help.

Ordered a laptop on HSN website with flexpay/payment accepted off my card and order placed through agent! I received confirmation by email, that order was being shipped and tracking info/ordered 2nd one (for gift, as discussed with both 1st and 2nd HSN rep) and again, funds accepted for flexpay/order placed and received confirmation and tracking info via email. The next day I received a generic email stating "unfortunately, at this time we are unable to extend the flexpay option to you" and that my order would be held for 24 hours and I could pay for it "in full". This was SHOCKING! 1st of all, I just finished paying off a flex pay item (ProForm exerciser - 3 payments paid the previous day in advance), as I was anticipating the purchase of laptop.

I am being charged for a product that I did not receive. I have spoken to HSN five times, and each time they indicate that I did receive the product, even though I did not, and UPS does not have any processing info for me to verify. Today I realized that HSN charged my credit card again. I'm through dealing with this unethical company. I'll let the FL Atty. General's office handle it now.

I ordered one of the Concierge mattress pads and have had it on my bed for a few months now. These are not cheap pads and I am in love with the lofty feel of them. However when I took it off to launder it, I found that it was coming apart and was therefore unable to launder it. I am going to try one more pad before I just stop ordering the line. It's very expensive for the price. I would not expect to see it come apart in a few months. Hope the new one is better quality.

Purchased from HSN $276.34, used VERY infrequently, died in less than 18 months. No!No! or HSN will not fix or replace due to one year warranty expiration. HSN insulted me by offering a $20 credit for a future purchase! DO NOT BUY from No!No! or HSN! #NoNocheap #HSNripoff

This situation is crazy. Call HSN to make a purchase. Was told that I couldn't. Reason being that "it's showing over on our side that your flex pays are late". My response was I'm I never late. Ok for me to make a purchase. I paid what was late and also future payments making my bill a zero balance. So I called the HSN bank card to see if all that I have paid have applied to my account. That and is that somehow I still owe them. I have just been robbed.

I've purchased items back 4 months ago and every month I'd get a statement that I owe them $35 of late fee when have a card from them and had them set my auto through my bank. Every time I call nobody knows what's going. At this point I'm really pissed off. This is the first time I tried shopping from them and would never ever do it again.

Have had a card with HSN for quite awhile. My limit was $500. However, I noticed that my limit had increased and I owed nearly $1500 because even though I made regular monthly payments (more than minimum) with interest charges and a $35 late fee it was becoming a vicious cycle. I contacted the bank inquiring why when I made payments each month I was getting a late charge and requested they be removed. The agent was very condescending and said I did not make my payment by the close on the fifth.

So I order Beats wireless titanium on April 12. They was supposed to be here no later than the 22nd. Also order a laptop which received 3 days after ordering. Instead of telling me the truth, constantly lied. Arriving now May 6.

First time HSN Shopper, ordered my daughter's laptop for birthday, paid $190 out of 650. Waited, told her it will be here 2 days after her birthday. The item was shipped, and in the middle of shipping HSN requested a return to sender... before it reached me?? I receive No Phone call. No email. The money Of Course was taken out of my account last week... I find out after the fact, when I call to find out what's going on. That because someone (???) who previously lived where I currently live did not pay their bill... my address is blocked?

I have used HSN many times before and never had an issue, until I cancelled an order. I purchased an item around $300 and decided to cancel the same day and instead go physically purchase the item. Upon calling customer sales I was told that the money would be held and released within 72 hours, my credit union said the same thing. That was no problem, I used a debit card and I understand. The issue was 4 days later contacting HSN again to see what was happening.

I am a first time customer and ordered my item 13 days ago. It still hasn't arrived. HSN Customer Service just gives me "We're sorry. We're sorry." They keep giving me a new delivery date, but the date comes and goes and I just get a new delivery date from customer service with a "We're sorry" routine and more excuses. Of course HSN is putting all the blame on UPS. I live less than 6 hours away from the shipping point in Knoxville TN. Utterly disgusted at this point.

I ordered a cabinet from HSN, that came from a third party, and one of the parts was broken. I called HSN and gave them the letter of the part and they took care of it for me. I never had to deal with the third party at all. It did take about 4 weeks to get the part but that isn't HSN'S fault since it was being shipped by another company. I am a HSN credit card holder and have always paid my bill on time so therefore I have never been charged any extra fees. Very pleased with everything I have bought from them. I guess I have made them about $5000.00 richer in the past year.

Since years ago. They offer new and stylish clothing, handbags, jewelry, shoes, etc. In my numerous shopping experiences with them, I've received my Orders fast. They also offer Flex-payments and No Tax online! Their customer service is excellent. Some of the items I've ordered include clothing, perfume, tablets, and much more... even an exercise machine!

HSN has started selling Moon and Lola Company mostly monogrammed jewelry and its cheap and tacky. The workmanship is comparable to a product from the Dollar Store yet it costs hundreds of dollars and if you are not satisfied, its too bad. They neither HSN nor Moon and Lola stand behind their cheap, crappy, paper thin workmanship. It is now legal in the USA to steal and get away with it, NO ONE CARES!!! If things like this matter to you or to avoid becoming a victim, I am asking for a boycott of both companies and PLEASE DON'T BE A VICTIM OF HSN.

Opened an HSN credit account since it was simple and I wanted to start building my credit score. Ordered a humidifier for $50. Paid it. (Note: Humidifier happened to be terrible quality (no longer sold on HSN), and broke. They replaced it.) Received mail that my account was past due. I called immediately to see what the problem was. It was an error on HSN's credit company - Comenity. Eventually they took off late fees, since I had paid on time and it was on my bank statement. Now it's reported on my credit score as 30 days past due.

I purchased a Nutribullet from HSN as a Christmas (2014) gift for my daughter & it stopped working in February. I tried calling Nutribullet's warranty dept., but, each time I was put on hold with & someone says, they are experiencing a high volume of calls so please leave your phone number and we will call you back. I left my phone number three (3) times, however, I never received a call back! When I called HSN (who actually referred me to the Nutribullet phone number) they said it was out of their hands (even though HSN is still deducting money from my checking account) and nothing they can do! I now find all kind of complaints about ordering from HSN & wish I had the sense to read reviews before I ordered! I will never order from them again! I am now stuck with a broken Nutribullet that I'm still paying on!

I purchased an HP computer from from HSN using the HSN card and received it in the middle of December. During the second half of January, the computer already started having technical difficulties - the blue screen of death. This is something that should not be happening a month after buying it. It was after 30 days but I contacted "customer service".

Most don't know this 'cause their page to most is hard to maneuver; and why would you, you're just making a payment! What it comes down to is ''late fees'' hidden in your payment, check it out. Look...don't just make a payment. Make sure things are up-to-date payment-wise and history. Fall asleep at the wheel and they will burn you!

DO NOT PURCHASE FROM HSN!! Or you will fall victim as I did. I ordered a Shantung Tufted Headboard in January. Upon receiving the item it was not at all what I expected it to be, it was cheap and poorly made. I had been in contact with HSN customer service for the past month. They initially informed me of how to return the item with their EZ returned label stating: the shipping charge is either $6.95 for a box under 5 lbs or $9.95 for a box over 5 lbs. I looked for the label in the package and was unable to locate one. When I advised the customer service rep this, instead of offering to provide me and link or a way to print an label they told me this item ships direct to the customer from the manufacturer and regrettably they do not participate on your EZ return label program and would be responsible for the shipping charge and they provided me with a shipping address in Illinois to ship the product back.

I sent an item I did not order. I put it in the box and returned it within 3 days. They said I ordered it about 6 months earlier and just returned it in February. I DO NOT WANT THIS OR ANYTHING FROM THEM. I WANT MY CREDIT CARD ERASED. I don’t even know what card they have.

Dasturdly Customer Service. And then another Supervisor named Ronni called me and immediately took the side of her co-supervisor in her very own cranky, PMS menstrual, indignant and abrasive manner which appears to run rampant amongst the near do well females that appear to be in compete charge and control of this dubious female oriented business which sells Keith Urban Guitars but will not stand behind their products in any way shape or form and when any customer will not bow down to their interruptive style of phone call dominance (where did the customer is always right get lost on these females, back when they passed their GED's for the very first time?).

Ordered a New Bissell Deep Clean Steam Cleaner 36Z9 from HSN on February 10th of 2015. Price was 279.99 with a 15% coupon for first time buyer discount. Total came to 243.50 after taxes. I chose the 4 payment program. The vacuum arrived in good time, about 6 days after the order was made. Problem began when opening the package, all brown box and double tape, obviously a used refurbished box that was re-taped. Opening the box, all parts were out of the package, just laying loosely in the package, unprotected. Not too mention, missing parts were noticed, these were the accessory pieces that attach to the vacuum for different cleaning purposes, none of them were in the box. The Steam Cleaner came with no Manual, No Warranty Card and absolutely no product detail or information.

I placed an order on 2/4/2015 for Whoopee to receive them by Valentines for my daughter. I went online and I saw my new home address in there with my new visa. I placed the order then I checked the next day and noticed it had two address: my new address for billing, but the shipping was an old address, an apartment that we lived in three years ago.

I have not able to shop with HSN because they blocked my shipping address. I have been contacted several times to solve this problem with no help. They said they can not release the block with no reason.

Keith Urban Guitars - My husband bought this for me as a Christmas gift. Was so looking forward to play the guitar, is there anything that can fix this? They told me to send it back, but I am afraid to get another in exchange in case it has the same problem.

I ordered this item hoping it would fit in my apt, it didn't. Even though I measured, it's hard to tell until it got here. When I tried to return it, HSN told me I would have to pay for return shipping $108-$132 since it was sent from the vendor. Nowhere on the page I ordered it from did it say this and on the returns page it talked about "easy returns". When I called the recording even says a certain price for items under 5 LBS and another price for items over. Less than $10. When I said it this to the person on the phone they had no answer. So now I have a $100 loss or a machine that I can't use. This my first purchase from this disingenuous company and my last.

Be very careful ordering from HSN. You are likely to get ripped off or disappointed if you order a lot. The disappointment is caused a combination of forces including the poor control HSN has over their orders and vendors followed by an extreme detachment from customers. As a customer, you are nothing more than customer cattle to make their dollars selling you often highly inferior products such as unsellable electronics they buy cheap to sell in bulk.

HSN and QVC ripped offs. Sent me things I didn't order then want to charge me for them. Said they will look into it.

Minnesota does not charge sales tax on clothing, yet HSN continues to say that Minnesota is not exempt from sales tax on clothing. They also charge sales tax on vitamins and Minnesota does not tax vitamins. With the vitamins they say they will refund the tax, which means when you order vitamins from them you have to call and get the money refunded.

I was waiting for the printer for 2 weeks then found out that it was returned due poor skills in the sales dept. When I called to fix it it took 15 minutes to wait for a service rep to deal with this issue and could not fix the pending issue with missed delivery. I am so pissed and down on this company. It took 3 minutes to make the sale and 30 minutes just to fail at a half ** attempt to fix it.

Joy Mangano pillows - They are the worst ever. Advertised for over 158.00 each. Sold for 2 for 39.00. They have all 4 corners completely flat, with no fillings. They can just barely be stuffed into pillow case. I tried several size cases and when you lay on them the case seems to go to the middle of the case. They have many flat places when you lay on them without filling and they look beyond horrible on your bed.

I ordered an Xbox one with a Kinect for my kids for Christmas 2014, but what I got was no Kinect and no Call of Duty game for 629.00. I called them a few days later and I was told that I was wrong about that and it was I who made the mistake. On their website it was no longer there. I even tried to check what I ordered through a link that they sent me after I ordered it, but that too was missing. Its the only link that says the page was not available. I am very upset with them to have lied about that and charge me for something that I didn't order.

Received by ups today 1-12-15 3 pc broken temptations. Will replace free, but charge me 9.95 shipping fee. There should not be a shipping fee, very angry. Will be my last order and will return this big order.

I tried to make my first purchase after being approved for the HSN credit card. I was instantly denied due to someone that shares my address having an outstanding balance. My credit is fine and I feel that it's unfair to judge me according to someone else's failure to maintain their credit.

bothered to check. But to our surprise and dismay, the disc was a store edition CD, not the first print gold one. The CD print cover has the item number 48900 and the disc inside is numbered 45400. The actual gold CD should match the case number. I'm only posting this because I thought HSN was supposed to be a reputable company, but now if they did this kind of stuff back then, what have they been doing all these years to other customers with other products?

I purchased two 3-packs of Steeler T shirts. There was 2 different short-sleeved black and gold T's, and the one I liked the best was a long sleeved grey T. This was an after-Christmas sale, so the price was great at 17.99 for all 3. When the order came all I got were the black T-shirts. The grey T-shirts were missing. When I called, of course they did not have any to send me, so a got a whole $3.49 per missing shirt. I only bought from HSN one other time, and had a problem with that order, and now this. I will NOT go back.

Purchased Macbook Air from HSN. They took money out of account. I paid 49.00 for 2-day express shipping to give to daughter before she headed back to college. Its been 4 days and it has not shipped yet. They refuse to let me cancel the item. Talked to several people and all gave a different story - from they guarantee it will be here on time to there is no way it will. These people are ridiculous. DO NOT BUY ANYTHING FROM HSN!!!!!!!

I ordered a laptop from HSN. Barbara stated it would be in my hands 7-10 days. I said, "I'm going on vacation in 12 days and your delivery promise must be kept." I was assured there was no fear to be felt. On the 8th day I received an Email that stated it was sent today. I called HSN, their comment; If I'm not happy with the product when I receive it, just return it (WITHIN THE 30 days). Open it up and use the return label. I said I won't be home for 4 weeks. She said "I don't know what to tell you, except have a neighbor go get it." Otherwise if it disappears I WOULD BE RESPONSIBLE for it. I said what happened to my assurance on the delivery time. SHE SAID NO HSN person would make that promise.

I purchased a Xbox One bundle for my son for Christmas. On HSN's website the price was advertised for 629 and it came with the game console, Kinect, controller, charger, a game and other accessories. However, when I received the item and we opened the gift on Christmas day it did not have the Kinect included. When I contacted HSN, they stated that it did not come with the Kinect and that I could be issued a 60.00 refund. If I wanted to go purchase one they are over 100.00. I do not believe that this is fair to the consumer. I think they scammed people into buying this and then didn't deliver. It was as if they knew this was going to happen and they are acting as if this is no big deal. If there is no fault why refund? Is this even legal. If I would have wanted to purchase a bundle without the Kinect, I would have ordered one of the less expensive ones. Someone please help me.

HSN advertises the Technibond jewelry with a lifetime warranty. What they fail to tell you is you need to save lots of information if you want to use that warranty. I contacted customer service and they gave me a phone number to contact the manufacturer of the technibond bracelet I had purchased. Guess what, the phone number was no longer in service. I have the manufacturers name and address that went out of business. What I don't have is the HSN order number. You must save the information that comes with the jewelry: manufacturer; HSN number; date purchased and the exact name of the item. Without this information your lifetime warranty is useless. AND - if the manufacturer is no longer in business - you are stuck with a piece of worthless jewelry with a lifetime warranty. Don't waste your money on Technibond jewelry. HSN does not stand behind this product that is exclusive to HSN.

Dec. 17, 2014. Found a Prepara ipad stand for my wife for Christmas. Site stated item #324762 was in stock and would arrive before Christmas. I ordered the item and received a confirmation email but the delivery date was 1/2/2015. I called the customer service dept to inquire why it wasn't being delivered promptly. I was informed the order was filled but was sitting at the warehouse and might be delivered on time but she couldn't provide any guarantees. I informed her I was not happy at all.

I ordered a projection light to light up outside my home instead of hanging lights. It didn't come in a few days. So called and was told it would arrive 12-15-14. 12-15-14 came and it didn't come. Told it would come on 12-17-14 - it didn't come. Called and told it would come on 12-23-14. Kinda late for lighting up the house for Christmas. Manager said sorry but it UPS fault. I have had orders delivered every few days from other companies. Most came within 3 days. Now I have to mess with sending it back finding a UPS place.

I placed three orders on December 5, 2014. On December 12, I received an email that my orders had been returned to HSN and that a credit would be issued to my account. I had not returned these orders. I had not even received the orders. Over the next few days, I sent four emails to HSN explaining I had not received the orders and that I still wanted them. Not one email was answered. I finally found through tracking that my packages were returned because of illegible labels were attached. I finally got through to customer service via phone.

Purchased a queen-size mattress from their consiurge collections... when it came from a company called Rio. I Googled mattress and it’s on amazon all day long for $200 cheaper. Less quality. How do they think they can send someone a totally different brand item and pass it off as the one in the presentation video? Bold face liars. I called and they ordered me mattress again but I have a feeling I’m going to end up with the same mattress as the first one sent.

Had ordered a laptop as a gift. After 2 weeks and no delivery I decided to call about the order. I was told that they couldn’t find my package even though a tracking number was assigned. They would not offer a replacement and kept insisting on a refund. I want the item not a refund. I will never do business with them again and will tell everyone I know never to use HSN because they do not believe in good business practices.

I ordered a beats buds 2 headset and they said I would receive it on 12/12/14. By the 11th I still did not receive a tracking # or who they had shipped it with. I emailed HSN and they replied quickly to say the would investigate and get back asap. At the end of their response they asked for review of their service. Within 3 days I emailed and asked again and received the same reply as before. That same day I received a notice of cancellation and also a automated call with their apology and a promise of a $5 credit.

I have relieved three kitchen items that were previously used and returned to HSN. The first was an eight quart pressure cooker. It arrived greasy with scratches in the bottom of the pot. The second item was a Food Saver that was dirty and did not work. The latest item was a Curtis Stone everything pan. The pan arrived greasy with knife cuts and scratches across the non-stick surface. It is easy to tell when you get a used item just by looking at the packaging. A new item arrives in a box with one strip of tape down the middle of the box. Used items will have lots of tape over original tape. HSN should be sued for false advertising, offering new products and sending customers merchandise that other customers have returned.

Don't give your credit card to HSN, they are thieves! They billed me for $40 every 2 months for account inactivity.

I don't shop very often with HSN, thank goodness. I just tried to purchase 2 items had them in my shopping cart and doing checkout. Checkout asked me for my email & password. Upon completing these two items I come back to an EMPTY CART! I called customer service right away and waited 40 minutes. The customer service person just keep saying how the item I had ordered had sold out. Dah! But when I put the item in my cart it had NOT SOLD OUT! How does an item in your cart that you are purchasing disappear from your cart when you are doing checkout?? I even heard one of the salespeople say on air that "Go ahead and click on checkout to make sure your item stays in your cart." What a LIE! This is not the first time. I think this is a standard practice with them. NEVER AGAIN!

I have never experienced such a ridiculous company before. This was my first and last experience with HSN. Nobody knows the status of your order and mine was cancelled by no fault of my own. I reorder the same order and continued to have the same terrible service and issues. I cancelled my order and will be giving my business to QVC!

I could not get my order to go through, I called and the guy said it was because I somehow had two accounts so he merged them. Still did not work. I got customer service on the computer. She said I did not have a password, which I explained I did, so she reset it and said it would work fine now. Still did not work. I contacted them again, and again they did something and said it would work. Well this time I contacted them and told them to close my account after 5 hours and contacting them 5 times and no one would stay with me to make sure my order would go through. I went to QVC and guess what, my order went through without a problem! So goodbye to HSN and hello to QVC!

Consumers Be Aware - HSN has no regard for its customers! I have been a member of HSN for over ten years and bought much from them over the years. My mom passed away and I went on HSN to close my mother's file and to update my account (change my phone number and address). The automated system would not let me and so someone from customer service went through the process with me and assured me it was done. I then ordered things which never arrived. When I called to check, I was told the updates had not taken place. Another representative went through the process, and updated my account for me, told me it was updated, and then took my order for the second time. These items never arrived and when I called, I was told (1) my account had not been updated, (2) both orders had been sent to my old address and returned; and (3) my account had been closed by HSN for non receipt of packages. When I asked to speak to accounts so that the problem could be corrected, I was told accounts does not take phone calls, only letters. Basically I have been punished for my mom dying and for moving into her home and using the phone in existence there.

I purchased an item six days ago and have received the item. However, HSN has not provided a receipt or proof of purchase for the item. I have contacted them multiple but since their rep neglected to get my email address when I placed the order, they are refusing to provide a documentation of my purchase. This item is an electronic and is covered by a warranty and their liberal holiday return policy. Without a receipt of any kind, I am at their mercy should this item prove to be defective within the return or warranty period. This is an absolute scam situation being perpetrated by HSN. I will NEVER purchase from them again.

I was on the hunt for a DSLR camera and decided to try HSN since they will break up the payments every month. This was my first experience ever using HSN and it was horrible! I ordered the camera and everything was fine. Then a week later they contacted me saying they cancelled my purchase because they couldn't verify that it was me who was ordering the camera! So after you withdrew the money from my account and everything was cleared you go and cancel it?! I was then asked a series of personal questions so that they could help identify me after talking to the rep for 30 minutes he says he has no valid information about who I was. This was absolutely ridiculous! I've never experienced this with any online company before!

My wife was recently on HSN.com. She wanted to make a purchase for a Keith Urban set. When she was going to check out, she got a pop up message saying she had to contact customer service. We called customer service today and was transferred to a different dept. Apparently, HSN's fraud department made the decision to cancel our account and not allow us to buy anything from their website. With no letter stating why they canceled our account and gave us a blank statement.

When channel surfing this weekend I came across HSN selling "new" Kindle Fire HDX 8.9 units. The hosts worked this product up to make it sound like you were getting the latest HDX 8.9, the exact model that Amazon is currently selling. This was a total sham and the usual bait and switch con game so familiar with the hit and run electronics retail stores that used to permeate every large city in the USA so many years ago. HSN has taken it up a notch by being able to con and rip people off from all over our nation by doing it on national television. After comparing the specifications on both products offered by Amazon and HSN I came across the following points: HSN's Kindle Fire HDX 8.9 is a sub-standard model compared to the one currently being sold on Amazon. Compare it with Amazon's current model which has a 400 GPU, Wireless AC, and a faster processor. What you get from HSN is an older model with a slower 300 GPU, no Wireless AC, and a slower processor. But they don't say that on TV do they? They work it up by saying Amazon allowed them, and only them, to sell the same product Amazon sells at a cheaper price.

I returned (2) HSN RCA 3.5 Portable LED TV devices Jan. 31 2013 to HSN 15320 Valley View Ave #9 La Miranda, Ca 90638 - never received an email or receipt of return or refund. I still have my post office receipt. Per my tracking number HSN received my packaged 2-4-13. Called customer service, they said that they will credit my account once the returned products are processed. I will upload my receipt next week since I don't have a scanner at home.

I was about to spent $300 at HSN. However, I noted that they asked if cards are debit or credit and that is a red flag. Over the summer, Paypal changed how it processed my long ago entered dual debit/credit card where we have dual use for cash and credit and are supposed to decide and agree to whether our cards are used as debit use via pin or by credit. Paypal was somehow allowed to bypass requirements for a pin number and to instead processed transactions as CASH which due to the number of purchases then went over my transaction limit and locked out my card use. If I had been traveling on a weekend, I would have been furious!!

The reason for this certain delay is because the shipper selected a service called UPS SurePost. This service requires us UPS to hand it over to your local United States Postal Service (USPS) to make the final delivery. I paid $6.95 for UPS but HSN give me a bs why it's take so long.

I contacted HSN via phone twice to information on how to verify a sweepstakes game they sponsored. The first time received invalid email address. The second the customer service representative was very rude, short and did not want to assist and became very short and belligerent and spoke down to me and then just hung up. I am a long time customer.

I place an order in HSN. The item was send back by the post office. They didn't leave a note to notify me about it... I called HSN to find out about the delivery time. The male agent very rude said it was returned because of the address. It doesn't make no sense... But instead to apologize for the inconvenience, he was just very unprofessional. HSN have to watch their customer service. Very disappointed...

I ordered the SERIOUS SKIN CARE OSCILLATING CLEANSING BRUSH plus cleanser. It was a new item that previewed on The Beauty Report Oct 2nd. I ordered that showing because it was free shipping just for that first night! It cont. to air for the next 3 days. On the last night it sold out. I thought WOW, glad I ordered when I did. So on my order it stated 3-7 day delivery. I was wondering WHY they did not ship it to me. Well I was put on the WAIT LIST with a good possibility I may not get it now!!! I called and they basically said "too bad>> HSN tells you to call ASAP to get your order"... I DID... and I got put on the back burner!!! I spend THOUSANDS with HSN and this is what I get???? SHAME ON THEM.

I paid a lot of money for a bed through the Home Shopping Network. I was told it would be delivered with "white glove" service and the delivery would be "gold" level. They were suppose to call and give me a 4 hour window of time when they would arrive, but never did. I tired to call "On Time Delivery Service," which is the place HSN uses in SC to deliver and I could not reach them all day. I could not even leave a message b/c they didn't clear their voice mail. Then with no warning, the truck shows up with my order. I was in no way ready for it, and when I called the company to complain the owner was absolutely FOUL to me. In so many words he said tough luck for you and when I said something more, he said "all you're doing is complaining". Well, YEAH....I was getting bad service, why shouldn't I complain? He refused to let me speak to a supervisor and said he was "too busy to be bothered." Worst delivery experience ever! Will NEVER buy from HSN again since this is the kind of people they sublet delivery to. And I have no problem at all being "responsible" for what I say. We don't have speech censorship in America just yet!

They do not stand by 30 days money back. They are liars. They gave me a credit card which would have made things easier for my fixed income and cancelled it out without telling me... They told me I will not be getting anything I ordered, then it was sent to me and they told me I could not send it back. Then they said I could send it back... They were Diane Gilman clothes, pant were given the wrong size from the addentent..... Everything is always too big or too small, get no help at all from anyone... They show a pink ribbon for cancer patients but they treat us like dirt... Sorry you people have no compassion. You said I was a most value customer. If this is how you treat your most value customer wow what will they do to you who are not? Money hungry people...... so sad.......

These people are LIARS! THEY said I didn't make a payment when I did!!! Use wisdom when shopping with HSN. They need to be closed down!

I bought 2 separate pieces of Samantha Brown luggage and took them on a business trip. The doctor's bag broke before I reached the airport on the first day. Almost nothing in it (I was taking it along so I could shop). Had to carry a broken piece of luggage through an 8 day trip with colleagues -- embarrassing. Finally returned it for a replacement and THEY SENT IT BACK TO ME, saying I should return both pieces. The carry-on had been used several times -- are they planning to sell it to someone else??? Not to mention, it cost me $10 for a box at UPS to return the Doctor bag -- now I guess I'm supposed to spend $20 to send them both bags back. And did I mention, this was 2 separate pieces, not a set?

I ordered a tracfone with free 1200 minutes. No one stated on air that the phone or minutes came with an expiration date. When I gave the phone as a gift, surprise, the free minutes expired. The phone is useless without the minutes I paid for. HSN and tracfone gave me the runaround and simply wireless phone number and email address have been disconnected.

Ordered an item from hsn with a credit line from. Worst service from them. Got an email stating our order was cancelled. They had the wrong billing address which I ordered over the phone so I know I didn't put the address in. All I got was attitude, why our billing and shipping address was different. Told the rep my husband is in the military and we just moved but all our credit cards are still with our old address. The rep got Lippy and said "we need more information from your husband now." Wow really, though the card was declined, payment was taken out. But since your rep put in the wrong address, and yes people move so yes addresses change, you're canceling our order. Will not shop from them again or recommend them to anyone. Need to teach your employee customer service.

Tried to order Huggable Hangers and Hanging shelf by phone, wait time was over 5 minutes. Hung up and tried to call back, same wait time. Hung up again. They don't tell you what the expected wait time is, you just have to wait it out. Decided to try and order online. System kept dropping my order. Finally got my order and it came in all wrong! HSN was only willing to fully exchange one item as their fault. HSN told me most of the error was my fault and that I would have to pay to return.

I ordered a Samsung tablet on 9/7/14, received confirmation and showed pending with my bank. On 9/9/14, get email saying my order was cancelled. Checked my HSN account and it stated "CC declined by bank." I call my bank and they indicate the charge is still pending and they did NOT decline the payment. I called HSN and was told they cancelled my order due to the shipping address. I inform the representative the shipping address is where I work and I usually ship items there so mailman will not leave items outside of my home. Rep states there is a hold on address, even though my name is not associated with the hold. He puts me on hold and comes back and states will go ahead and release the hold and I will have to re-order. Well now the item I order is no longer in stock. So I am out of luck!! This whole issue should have been handled in another matter. I would think HSN would have verified that my name and my billing address have nothing to do with the unfinished "hold" issue that someone else created prior to just cancelling my order or at least call me to notify me there was an issue. I will not order from HSN again!

My father lives with me. I have in the past used hsn to purchase item so I guess I'm a member now (or was). My father tried to purchase a carpet cleaner but was connected to my account by the phone number.. this was an automated call. But yet my father spoke to some one regarding this. Said he's not trying to use his daughter's account. Wants to use his own. In the same breath, they said he needed permission to use my account. He continually tried to tell them he wants to use his own credit card and said "forget it, I don't want the item anymore. You're making it too complicating for me. Cancel the product."

I believe that somehow my checking account info was deliberately recorded incorrectly so that a scheduled first payment was not made and now a late payment fee has been charged. Their emails are behind and I was never notified of any prob.

I ordered a no!no! Hair removal system using FlexPay through the HSN credit Card company Comenity. I had a warranty and attempted to return the item because it doesn't work. I called the HSN customer service department and was given the run around stating I had to call the warranty number. When I called them they stated they could not return my money because they didn't get paid for the product from the credit card company. HSN did and HSN had to credit my account. They said I had to call HSN. I paid the first installment to the credit card company before I knew it was a piece of junk. I did not want to pay anymore for this product that doesn't even work.

I have been ordering this product for 21 years! I changed bank accounts last year & 1 of my flex pay did not get paid. I received a phone call from a bill collector stating this. So I paid right away. That was last Oct 2013. Went to order in Dec, they said I had a balance. I said I paid it. Well no confirmation, you will have to call the bill collector & find out why. So I ask for the number & called. They said that is paid. Call back, they say must be the other bill collection place, here is the number you have call. So I call, they went out of business. So let them know that. They say find your credit card statement to show us proof of payment. So I do & I email them a picture of it. Ok your blocked is removed - call to order your account is blocked. I go around like this 5 times over a 7 month period!! I speak to someone - they say you have a different account, meanwhile mind you I have had the same address for 18 years! Call this collector with this account number, so I do.

On July 15th an exercise chair arrived via UPS. My son accepted the package. I was home but not in the front of the house. It was exercise chair that I considered ordering remotely via my tv but cancelled before the order processed. I am shocked it arrived. I ran outside looking for the UPS man whose truck was still parked out front but he was nowhere to be found. Of course the minute I went back inside as it was over 100 degrees that day, he jumped back into his truck and left. Not as if he was avoiding me. I never opened the package and it sat in my front room, in the box until today.

During the past 4 years, l purchased 2 computers (HP and DELL ) and one television (TOSHIBA). Within a matter of a few months, these items slowly died. l no longer consider HSN a good place to spend my money. lt appears that they get poor quality and/or second rate items to sell on their shows. No more HSN for me!!

I shopped with HSN since about 1987-at least that's when I started to tune in. I worked a night shift and at the time that was the only thing on TV when I came home - I would sit and watch. Within a couple of years I purchased. Needless to say like another reviewer mentioned - I spent much over the years. Most appliances I have, among other items are HSN. Lots of gift items as well. Really I've loved most of the products/vendors. There was quite a spell there where basically I kept everything ordered - believe me stuff ($) racks up fast. There comes a point where I would order but once received I became more selective - maybe some of that comes with age also? I would keep the things that really wowed me and send the rest back. I was happy, just fine with what I had.

HSN you SUCK!!!!!!!!! I ordered two tablets on the 2nd of July with the elusive promise of 3 to 7 business days. Well, well, you know that didn't happen. I have called them everyday for the last 6 days and all I got was the same song and dance it will be there on July 12th, but tracking number unavailable. Then their wonderful supervisor STEVE assured me he would get back with me and have the issue resolved. Of course that never happen instead I called them and 10 minutes later my orders were cancelled. Claiming out of stock!!! REALLY. Never again will I purchase anything from them and I will do everything in my power to stop my family and friends from shopping with these careless jerks. Thanks for ruining my twins' birthday!

In fact watching HSN now as I write this! July 7, 2014, 12 noon program. To watch these on TV, what do you call them HSN representatives, presenters? I call them BIG FAT LIARS! Yep, just watched Guy Yovan first presentation at 12 noon on the #366-198 Soda Stream Soda Maker he states "He uses it all the time." Also states "In fact I had friends over the other night (sure you did) and they needed soda water, and I said wait I have the soda maker. So I made them their soda water." Later in seconds, he slips up where he states "where can you buy this at this price! He states the lying part from since he uses this for his sodas, why does he state "that's what I spend per month on sodas"! Omg! Are you kidding me and these people sleep at night!

Purchased the Nutribullet 900 Pro May 31. Saturday, July 5 I tune in to HSN and they are selling the Nutribullet for $114.00. I paid $139.95 plus tax. Customer service rep tells me - Past price guarantee. I'm on flex pay, have only made one payment so far and they already lower the price! Conveniently, 35 days after I purchased the machine. Very poor business practice.

HSN did not inform me as a consumer that they did not provide return labels or absorb cost of return of Teeter-Hang Up at time of purchase. Did not inform customer that product had to be put together during sale. That was false advertising. When contacting Customer Service about why there was no return label, they repeatedly said it's not their warehouse, so it's the customer's responsibility. Again, they NEVER stated that when they sold it from their HSN, refused to arrange pickup.

They lied. Do not believe them when they say you can return an item within the 30 days for any reason!!! To say that I have ordered thousands and thousands of dollars worth of merchandise from HSN is an accurate statement! I have never purchased any item over $79.00, ex a ring $79.00 and didn't like it but returned it within a week. Yes I have returned jewelry for size purposes.

Purchased item. Received item but was wrong item and wrong color. Had to return for exchange. I've shipped the item back but they won't send the right item (hopefully) until they receive it. So, instead of getting what I ordered in 7 days, it has been pushed to 30 days. It seems that HSN doesn't post any complaints on their site. I'm thankful for your site. Keep us informed.

I returned a Camera. Upon the return they are now telling me it will be 8 days or longer to get my refund. It should be refunded soon as I get the camera back to them within 3 days not over 8 days. LIARS.

I ordered a Canon printer PiXMA MX 92 because of free shipping on 4/3/2014. The clerk said $22.20 for freight. I have not received my order and today is April 19, per HSN estimated arrival 3 to 7 business days. Printer cost $129.95 on April 3 on HSN TV ad (Costco sell it for $107). 4/18/4: HSN sent a Credit Card for HSN which I did not authorize.

I purchased a $600 46" Westinghouse TV through HSN w/ warranty. In Dec 2013, began having sound issues with the TV. Called HSN end of January.... HSN said, "Can't help you, call Westinghouse." Westinghouse said they will send me a return label. They did; I returned it in February. It was confirmed received by Westinghouse. Westinghouse is now saying it's on back order & not sure when the TVs will be restocked & I can't have my money back... HSN said, "Sorry, I can't help..." Really, but You Have My Money....

First of April, I walked into the Brandon HSN Outlet location as I have frequently done for the past decade. On this occasion I spotted a Clever Carriage bag, took a number and waited to be shown the bag. Roberta showed me the bag and I asked about price and inclusion in the day's sale. She advised me it was luggage and not included in current sale. I returned the next week during the 80% off All luggage sale and was told it was a purse ... the tag clearly stated weekender bag ... Can't have this both-ways. Not a happy customer during customer appreciation month.

I tried to order their Kindle Fire but was denied the Flex Pay. Funny I ordered other products just a few days ago and ordered it on Flex Pay but was okayed the Flex Pays and I am paid the products in full but as soon as I decided to order the Kindle Fire, they want the full price upfront! Then why give the Flex Pay if you don't want to honor it. Or is it a gimmick used to lure people to buy it and then you deny the Flex Pay in order to scheme them to pay the price in full and that seems like a scam to me. To not honor the Flex Pay is a total rip off and a very bad publicity stunt to get people's attention, and then not honor the Flex Pay to get people to pay the full price. So why then give the Flex Pay if you don't want to honor it! Bad sales pitch if you ask me and I won't be doing business any more with this bunch and bad customer service as well!

The phone stopped taking a charge. I sent it in to HTC for repairs. I was told that they replaced the motherboard and battery. It has not worked yet. When I call about it, they put me on the phones for hours at a time with someone that I can't understand. It is time for a replacement phone or a refund.

I order the Curtis Stone All in one Chopper. When I received the item it was broken. That same day I returned the item using the codes requesting an exchange. Two weeks went by, I phoned customer service. They indicated they had received the item back and credited me. I did not want a credit I wanted the same item, just not broken. The customer service rep said I had to call in order to exchange. It was not clearly stated on the return/exchange form that I had to do that. So, needless to say, I can no longer get the item which I purchased. Very upset, will not use HSN again!!!

Purchased the extended warranty for wireless headphones. The headpiece cracked. I returned it through the warranty. It was not fixed correctly and they would not take it back to fix it again. They told me to send it to the manufacturer. Why did I purchase an extended warranty if they are not going to fix the item properly. Big rip-off.

I purchased a cell phone and returned the product within a 30-day period. They did not honor the return stating it was not returnable despite that I returned the product within the 30-day grace period.

I ordered two Kindle Fire HDs on 3/12/14. Late in the day on 3/14/14, I received a call from the HSN fraud dept. They said that my cell number didn't match my name and they needed proof I was who I said I was. They ask me a series of questions dating back to 1999. Questions that I personally did not like them even knowing the answers to. I answered the questions correctly and was assured that my order would not be delayed. On 3/15/14 (the next day), I received an email that they were out of the Kindles and my item should ship in about 30 days. The email stated that after 30 days, they would automatically cancel if the Kindles didn't come in. My other option was to cancel myself. So of course I cancelled my $550.00 order. The next day I attempted to order online from another company only to have my debit card denied. I actually had to call my bank and get them to take the hold off my card. My question is who the He_L does HSN think they are??? Be very careful dealing with this bunch. I know I will never spend a dime with them and I will tell everyone I know to stay far, far away from them.

Before purchasing any high dollar item I check the return procedures. HSN claims that unless the specific items states otherwise, every item is eligible for easy returns. Big Fraud. After you purchase furniture you can't cancel the order after 24 hours and even though the item doesn't state that it's not eligible for easy returns, when it arrives, it states on the invoice that you're responsible for returning it. I figure, fine, I'd rather pay $35 to return their item than deal with them but when I try to process the return, they blocked the item saying I had exceeded the number of allowable returns. I have NEVER returned anything to HSN. After dealing with their horrible customer service and realizing their easy returns did not apply to furniture items I quickly cancelled my order for a set of mattresses. When I called customer service to complain, the agent refused to do anything, said there was nothing they could do.

HSN sent a letter stating I was not allowed to purchase anything from them any longer due to return history. I went online a few minutes ago and my personnel information still exists even after my phone call to them months ago stating to remove any evidence that I exist since I cannot purchase anything. I'll stick with Amazon and Qvc.

I purchased a Giants Jacket from HSN back in December. I realized I did not like the fit, so i returned the jacket to the post office with the pre printed label supplied from HSN. Unfortunately, the post office did not scan this package and it is unable to be tracked by HSN. I have called on several occasions to get this matter resolved but to no avail. I went to the post office and have gotten the same run around as I have gotten from HSN. I have talked to HSN and told them my situation but to no avail. They have the same automatic line over and over again. I asked if I should make a police report and provide that to them and they stated you can make one but you still have to pay for the item.

I placed an order for a TomTom and a Steamer. HSN sent me two separate orders to different mailing addresses. I called HSN and they sent me to the credit card company who then said I should talk to HSN. I returned one of the TomToms and one of the Steamers. When I tried to get a credit for what I sent back, they then told me one of them was on flex pay. I never requested flex pay or the second TomTom and Steamer that they sent. I made various phone calls to no avail. They had the nerve to charge me interest as if I had done something wrong. I got frustrated with them and told them I was going to return the two items that I didn't request.

This is unacceptable. I ordered 2 expensive clothes items. I checked UPS track # and found that the package was passed to the local post office. Is it a joke? I order from Amazon periodically and it ALWAYS comes to my door with UPS. What a transfer to the post office? What reason is? Now, the USPS shows online that the package was delivered at 5:59 p.m. and I just sent an email to both HSN and USPS that I did not get it! (7:32 p.m.!) How can they show delivery, if it was not delivered? I have no words for such service. I think US goes back to the stone age...

I purchased a computer from HSN about 2 weeks before I was to have a major surgery. It was delayed in delivery and I did not get it until the day before surgery and was not able to set it up to see if it worked. I had a six week recovery time and finally set my computer up, and it is the biggest piece of junk I have ever used!!!! I have had more problems and more headaches with this thing. I paid $700 plus for this and a tablet, thought it was a great deal. I have had major delays getting my school work in because the browser won't copy and on and on I have never been so disappointed and angry in my life! When I tried to call to send it back, telling them my circumstance, they wouldn't help me. NO, your 30 days is up! Well thanks a lot HSN!!! I also had the same credit card issue that someone else had posted about. They took money out of the wrong account, after I clearly gave them a different account to draw from and it overdrew me. Thank God the people at the bank were nice!!!!!!

Where do I begin? I've never dealt with a company with worse customer service and more incompetent representatives. I placed an order and when I received it, part of the order was missing. No problem. I contacted them and while at first, they accused me of lying (it was silly as the missing item was a small accessory probably worth a few dollars), they agreed to send me a replacement. For some reason, that took over 2 weeks and when I got it, they sent me the wrong product. By the way, the missing item was a part that was needed in order to use the whole product. So I contacted them again, and a few weeks later, I finally got the item.

Do not buy computers from HSN. They're pieces of junk which manufacturer claims to fix but not repaired. Asus tried but obvious sham with HSN. Never again... my son and big Christmas present ... Wow what a disappointment.

HSN sells poor quality cubic zirconia in their jewelery and very poorly constructed mountings and when you call to complain or let them know that you are an informed consumer about the jewelery, they just pass you off. Their prices are very high for the quality of items they are selling that do not stand up to the standards that they advertise them to be. In several of the cases on their shows the hosts don't know what they are talking about and they give out false information.

I purchased an ASUS laptop from HSN, round April, 2013. From day one I have had tech issues with this computer. I have notified both HSN & ASUS. The laptop has been repaired on the phone twice by ASUS techs, & in their repair unit twice. At this point I'm totally frustrated & informed ASUS there is obviously a bigger problem than they are admitting. I've only had the laptop several months at the most & it's been under repair more than in use. HSN has pushed me past their so called 30-day return warranty, now I believe ASUS is trying to push me out also! Either way I have an extended warranty, but after all this I want a replacement & neither company is budging. I had to buy an IPAD to do my work on, because my laptop never works. Somebody help, I'm totally stressed.

I have been buying from HSN around a few months, always pay on time or ahead of time, now on Friday, I called to order and wasn't allowed to, call HSN and was told I owe for a bracelet that was sent to some place where I do not live and I told the rep this is not me, for I had my Flex pay manager in front and on November I didn't purchase any bracelet nor would I use any other address. I asked how can I resolve this issue and was told well pay for it. First of all most of the customer reps I have spoken to are very nice. This one has no idea on how to treat much less speak to a consumer. Was passed with a Supervisor which told me she could not help me and gave me the phone number to collections. Now if I owe since November, how did they allow me to buy last month. Really, I am about to think this has to do with my calling about returning a few things.

I ordered the Luminess Air make-up from HSN in September. It was a poor quality product that did not hold up to the host's details. I returned the product in September by dropping it at a UPS Store location. I had applied the label that was supplied with the product for shipping. What I didn't realize was that the label that was included in the packaging was not a prepaid label as the host had stated on the show and which was a normal thing. The product did not get returned to HSN and I am unable to track because I dropped at the UPS Store and they don't keep a record of products dropped and they stated that they are not UPS just a drop off spot. I can't even put a trace on the tracking number that I had from HSN because I didn't ship the product.

Original order place 1/5/2014, cancelled for no reason.. have received several emails stating that there were no shipping details.. Only to find out that HSN has canceled order 1080995543 and HSN associate Lorne H., was able to appease me by adding a $40 credit for the mistake of cancelling this order, and I was told to re-enter the order applying this credit which is what i did. Today 1/21/2014 received (2) emails 1 saying "hurray your order has shipped".. and yet another email from Lorne H., stating that there was some confusion and your second order has been cancelled as well. Second order number 1084277274. At this point I am fuming and have never received any type of treatment like this and would like to know what I can do to No. 1.) receive the order I placed and No. 2) receive it without all of the aggravation and frustration. Customer service in any business is key and to have a customer upset (Like me) without any true explanation. Please do what you can to take care of this situation. I still would like to receive the ProForm Hybrid Trainer Elliptical and Recumbent Bike. Thank you.

I bought items from HSN at Christmas time. Some I put on my LL Bean Visa and some on my HSN MasterCard with Flex Pays. I called last night to order their special and asked them what I had on my MasterCard. I should only have one order with 4 Flex Pays and she said that I have 88.83 on my MasterCard. I said no those are on my Visa. She said very nasty “You don't have any orders on your MasterCard.” So I logged in to my order status and now I see what's going on - what HSN is doing.

I Purchased several items as Christmas presents from HSN this year because of their "Easy Return" policy. They never mentioned on their presentations that the product was not being shipped from HSN and return postage may be required. They give this big sales pitch on how you can use it until Jan 31st and return if dissatisfied. Return labels were included with the items - all being shipped to the HSN - 17785 Center Court Dr Suite - 670 - Cerritos, CA - 90703- How is that another company? Also, the return address on the original package says it came from HSN at that same address. My daughter called customer service and got a very rude representative - when she told him we were good customers and shopped frequently - he replied sarcastically - "Well, HSN has been in the business 37 years - how long has your mom been a customer?" My daughter asked to speak to a manager - they did give me a $25 credit on a future order but that doesn't help with the out-of-pocket money to send back the items. I think they should make it clear in their presentation where the merchandise is coming from and who pays for the return shipping.

The bottle came in the mail and it was damaged. It looked like it was frozen. Called HSN and they said I could send it back but they would only give me a rebate of $3.99 and I paid $27.00 for it in the first place. So I told them that I would never shop from HSN ever again. STAY AWAY, shady business practices. Customer service was a joke. If I could, I'd only give them half a star.

I wanted to get my boyfriend a new phone on Easy-pay. It was only a 200.00 phone. Paid the first installment, thought it was being shipped to me. Online it just stated "pending" under order status. So after a 2 weeks of waiting, I get this crazy letter about my credit and frauding companies. It made me so angry. I called them right up and let them know that I have never defrauded anyone a day in my life. I would never ever ever ever shop HSN ever ever ever again. Plus their prices are higher. I went to QVC and am now on my 4th easy pay order. Perhaps if they wouldn't accuse their customers of committing fraud then they'd sell more items. Boo to you HSN.

What HSN DOESN'T tell you when you purchase from them, is that many items do NOT QUALIFY for their easy return policy! Electronics and large items, like the Pilates reformer I purchased from them, ship directly from the manufacturer and are not part of the easy return policy EVEN THOUGH you ship it back to the HSN Fulfillment Center. Unluckily for me, I purchased my reformer in plenty of time to receive it for Christmas (October 2013). The big push by the host was this - "You could try it until Christmas because they were extending the return days for this item until 30 days after Christmas!"

I ordered an item on 12/23/13. It said originally 5-7 days shipping. On the 27th I got an email saying it was in route and anticipated on 12/29. On 12/31 I saw that it was in the UPS center in the adjacent town at 5:30 a.m. In the past that always meant it would be delivered that day. It did not happen. Today I checked and saw it was taken to the local post office. Why? Because that is how HSN set it up. Why didn't UPS just deliver it here?? THEN to make matters worse, I contacted our small post office to find out that no, I could not go down to pick it up since those packages don't get sorted until tomorrow! Which means I might get it on January 4th, Saturday. I called customer service and emailed HSN. No explanation could be given. Seems to me they could have kept it all on UPS and kept a customer. NEVER again. I'll pay the extra money and get it today locally.

I was nervous....But I went ahead and purchased a very heavy and expensive piece of furniture from HSN. I called the company, worried about how freight delivery was going to be handled. They explained everything, okay no problem. It was delivered UPS, not freight, arrived in 5 days!! Love it!! But, they really should have had better communication with shipping and customer service, but I'm so happy anyway!!

The first order I placed with HSN was a tablet for my mom for Christmas. I ordered it on Flexplay and it was delivered quickly and I was very happy with them so I decided to do a lot of my Christmas shopping through HSN. I next ordered a wall-mounted fireplace, a tv and a pre-paid cell phone. They told me the fireplace would get here by Christmas. (Today is the day after and it's not here.) It's been over a week and still hasn't left their warehouse. They cancelled the tv and cell phone because I chose the Flexpay option and they ran a credit check and my credit is bad due to my recent divorce. I understood I guess but what I didn't appreciate is the notification I received about the cancelled order claiming I was trying to de-fraud them.

I ordered a GPS system for my brother as a Christmas gift. On the HSN website, it said guaranteed delivery by Dec 24. Well, it didn't arrive in time. At first, I thought maybe it was the carrier but after checking, I discovered that HSN shipped it out on Dec 23 using 2 day delivery. Since the 25th was a holiday, I didn't get until the 26th. Too late, it should have been next day air. Regardless, I found myself running around town late on Christmas eve trying to find a GPS. Naturally, all that was left was the more expensive ones. Thanks, HSN.

According to the aggressive, obnoxious HSN Hostess (who clearly knew little about the difference between a laptop and a tablet) AND the on-air product graphics, I was paying about 1/2 of the $2400 "Retail Value" for my tablet. Later that day I was on the phone with my son and told him about my purchase, positive he would be proud of bargain. Instead, he informed me he had seen the IDENTICAL tablet at Best Buy's for $698, about HALF of what I paid HSN. Yes, HSN always "bundles" their high ticket, name brand electronics to give them a higher "Retail Value" - this bundle included earphones, and charger and an auto charger - NONE of which ANYONE needs. Plus "$500" worth of software, such as "Hallmark Greetings" which one can buy for $30 anywhere and some version of "Word" which is good for 30 days, after which you much purchase the program. It is REALLY a scam - the REAL "suggested retail" was closer to $1000 than the $2400 they list.

I am completely dissatisfied with this company and will ****never**** shop with them!!!! Placed order, got the worst communication from reps - attitude, incorrect info etc... Every time I spoke with someone about my concerns they'd offer me 20 dollars off. Finally submit payment with next day shipping (horrible price btw). They hold my item in processing for 2 days, just to call me and say they can't honor my flex pay agreement with no valid reasoning... that I'd have to pay the full amount of item to receive it. Called and spoke to the supervisor of flex pay dept named "Brian" and he purposely hung up on me when I had questions and concerns about this incident. He nor anyone else contacted me. Qvc.com is way better with pricing, shipping price and speed, and overall customer service!!!!!

I bought a 3-ring set from HSN in August... I received the ring, Liked it and wore it approximately 3 maybe 4 times. The 4th time I went put the ring on, I noticed it had a greenish tinge on the under carriage or thinnest part of the ring. On further examination, I saw that the inside of the ring was green and peeling. I was very upset, but since I had also purchased insurance on the ring I did not feel too bad. I called HSN. They made their apologies and instructed that they saw that I had insurance and to return the ring for a full refund. I sent the ring back and had not received my refund after more than a week.

I purchased a Sharp Aquos 60''Smart TV on 11/10 during their show on TV. They assured me it would be delivered by Nov. 20. We proceeded to buy a new TV stand, the old one wouldn't accommodate a 60'' TV, and waited. I called about 3 or 4 times to make sure that all was okay, not having previously bought anything so important through a TV Shopping Network. I was assured the TV was in the warehouse. On the 19, worried now that I haven't heard from them regarding delivery, I called again, and at first they said the TV was in the warehouse. When I insisted, they said there was a problem at the warehouse. No further clarification was given me. They said that if it doesn't show "shipped" by the 21, they will cancel my order. I emailed their customer care dept, and I got stock responses back. The order was cancelled on the 22, at my express request, because all I could get from them was...nothing. There was a problem at the warehouse.

I ordered an expensive item and HSN tells me that they can't ship to particular addresses as a gift. "Many addresses are flagged and cannot be shipped to" per representative. However, they wanted to send me the item and charge me a shipping fee and told me to pay another shipping fee and send it myself as a gift to someone else! First, they hold the item for 6 days and then now making up a different reason and leave me on hold. Terrible service!!! I am cancelling my membership and going to their competitor. Why would addresses be flagged!!! I haven't had any problems sending to this address! It's my daughter for heaven’s sakes!!! Very angry!

My first experience with HSN was not so good. I gave the service rep my address when she took my order and yet my order was sent to another address. When I didn't receive my order, I checked the confirmation email for a tracking number. While looking for the number, I saw that the address was incorrect. I called the post office to see if the package was delivered and to my surprise it was. I called HSN to inform them that the package was sent and received to and at the wrong address. I explained that the post office personnel said that they couldn't reclaim the package (which makes sense). I was told that they would ship another order out to my correct address.

Placed an order for three items, realized the next day that receiving address was my old address from 8 yrs ago. Contacted HSN right away and was informed there was nothing they could do that I had to contact UPS. Mind you, merchandise was still sitting in HSN warehouse and they couldn't change the shipping address upon my request. Contacted UPS to intercept shipping and was informed HSN as the shipper were to request the change. Contacted HSN back and was told they could not and to contact UPS? They don't listen - contacted the supervisor and was told it was my fault and that they filled my order therefore nothing could be done! The merchandise was delivered to the old address and signature upon receipt is not required according to HSN - although it was shipped to our names!!!

Placed an order for my son to get a cell phone. Order confirmed and two days later canceled because I shipped it to my son's name instead of mine. I spoke to their call center who care less about helping me but rather tell me that I was wrong to ship it to my son. They took 15 mins to "update" their records and for my additional convenience asked me to replace the order via their HSN TV. After a brief hold they were asking me to place a new order and pay another 6.5% sales tax because this is not an internet order. Shopping at HSN may look convenient but in dealing with them, I cannot help but be reminded about the super bowl Monter.com ad where monkeys were running the office. This was my first and last shopping experience at HSN.

I initially purchased an item on flex pay and the sale person convinced me to take their credit card, which I did and what a mistake. I did not receive my credit card for 20 days. I did receive my first billing statement between 40 to 50 days from my first purchase. To make my first payment I had to call their credit site to get the billing address to pay my first payment. Also I would have paid my payment on their phone site but the cost was prohibitive, $15 charge. I pay all my bills through online banking.

I placed a $190.00 order with HSN. After receiving confirmation that the order had shipped I followed the tracking number they sent me and noticed they were shipping to the wrong address. I immediately called and the customer service agent said no problem, UPS would go by the zip code listed when it was delivered. I called twice about the address error. On the third day I check the status and it showed a train derailment that I'm told is bogus.

I've shop with HSN since 1992. I've spent thousands of dollars on them every year. However just a yr ago, my account had problems with damaged packages. They were leaking, broken and at times both. But when I called HSN to inform them of the bad shipment that I've received, they promised that they will take of the matter and even cancel their defer payment. But no, that was far from the case. I was charged, my account was in over draft and I had called for two months to get them to refund me my money and to pay me back my overdrafts.

I had to change my shipping address on my HSN account to my residential address from my husband's work address due to the shutdown. In the process of placing my order, I received a message stating that there was a problem with my account and that my order could not be processed. I contacted customer service and was informed that someone else had used my address and defaulted on an order so that no items would be shipped to my address. I informed the rep that I had ordered thousands of dollars of items and paid for each item in full. I did not understand why they were targeting my address and not the person who defaulted on them. I was told that the incident is under investigation and that I will be contacted in 7-10 days. Why should I beg HSN to take my business? Due to their policy they lost a $700.00 sale. I can't understand why HSN targets an address and not a person. I am a good standing customer and have ordered thousands of dollars worth of items from HSN without incident.

Lying disrespectful, false promising arrogant, unapologetic ** took my telephone order for computer with "package deal of Viper, lifetime service and laptop + tablet'"and never delivered even after taking money 1st payment, and did same with next second order this time for cook ware. They should be sued for false advertising at least. I WILL NEVER BUY ANYTHING FROM THESE JACKLEG BOOTLEGGING WHIPPERSNAPPERS EVER AGAIN. Nuff said.

On the tube, they showed ACER it's user-friendly, smoothly, effortlessly accessing the programs (that all come with it), $500-$1,000 worth of precious software. Skype, Cloud, 20 other programs. One emulates Micro Word, Corel, but you got to buy Word (after 60 days) if you want MS Word. Now every program shown on HMS was on an icon, push a finger flick, poke, boop a de boop, bang, open, Skype and all the other fantastic apps. THAT REALLY HAVE NO PRACTICAL USE since no instructions except multiple code it seemed for each and every app including SKYPE which I really wanted & need. Could not get sign on. Just kept bring back to #777777. I THEN CHANGED ALL MY SECURITY INFO, BANG the number 7777777 still there. Can't go any further.

I purchased an HP Pavilion 6/g series notebook for my daughter in May for school. Three months later, when she opened it up, the screen (monitor) was all scrambled, full of lines, like cracks internally. It's completely unusable. I called HSN and was told they couldn't do anything about it. I'm a single mom and had to use their flex pay plan; otherwise I couldn't afford to pay the total amount at the time of $600, which was still a hardship for me. I will never purchase anything from HSN again because they do not stand behind the products they sell.

I purchased a laptop computer two months ago and I purchased the three-year maintenance agreement with it. Their website says the agreement will be mailed within 3-5 days. Two weeks later, it had not arrived and thus began a series of calls. I cannot know if it covers all I expect until I read it. I was told to wait a week or two. It has been two months plus and still nothing. Now the agreement company tells me they never send it prior to 30 days, which is the time you can return for a full refund.

These people have cancelled my account, not because I failed to pay them but just because during the Christmas time I send some of the things back. Now my mom is trying to order from them and they have cancelled her account for no reason, probably because I am her daughter. These people are treating me as if I have stolen from them or not paid them.. I need to shop from my house as I am semi-handicapped but more than that, they have insulted me when they know I pay them ahead of time. Someone should look into this, evidently no one is. Unfortunate VP of customer service.

I'd rather order from QVC, their customer service is great and they help you with your order and shipping problems. The phone customer service for HSN is awful. They don't take responsibility for their mistakes as far as orders and shipping problems go. It's like they're saying to you, "Sorry it's your problem, deal with it." Which is rude and unprofessional and I don't want to deal with a company like that. Won't be ordering from them anymore. Once was enough.

Ordered a 47" Westinghouse TV for my husband for Father's Day. Received it and set it up. After a couple of days noticed a spot on screen. Called Westinghouse and described it and was told it was a defect and that I should send it back to HSN. So I called them to get the procedures and they told me they were sold out and were going to contact manufacturer to see if they could send one to exchange. I returned the TV on a Monday by UPS and called them and this time they told me they had some TV's in stock and as soon as they would receive the TV back to the warehouse they would send one out to me. So UPS showed the delivery to be back to them on Thursday.

I ordered an 8-pc. bedding set for a guest room. So, it was over 3 months before being used/washed. It came apart in the wash. I wrote them and was not asking for refund due to the length of time, just letting them know that what I got was terrible merchandise. I rec'd a letter back saying I could return it, full refund; however, I would have to pay postage and they suggested insurance. Okay, that was for $170 back... it cost me $82!!! I did not receive a refund as they said I would; they gave me a credit. So, had I known that, I would have just kept the bedding and donated it to an animal shelter and not spent the extra $80 to ship!!!

I have been a customer for several years and recently moved the first time in 20 years. Evidently, the prior owners of my new home didn't pay a bill with HSN and I can't get anything shipped to my new home. I've called twice. They won't do anything about it, so I no longer shop with them.

The tablet was a piece of trash. Something is wrong with the power button... I turned it off, now I can't power it on. I read complaints from many other customers that have this tablet. I contacted Nextbook and received no help. HSN should be ashamed for selling and ripping off customers. Don't buy Nextbook products.

I purchased a Samsung TV and was very excited but a week into enjoying the TV, it stopped working properly. I wanted to keep it but it had too many issues. Samsung says I should not be having those issues with the TV and suggested I have HSN replace it. I called HSN and it started off great. Then Senior Account Manager said, "We are sold out." After escalating the issue, they decided to offer 2 different replacements which were the older version than the one I purchased... I refused both. Then they offered another TV which was great and discounted the item.

I've been with HSN since 2007. I've shopped every year, every month, every other month and have spent so much money money on them through the years. Just this past year in October 2012, I was doing early holiday shopping for my family, friends and special people in my life. However, a lot of my orders that I've ordered came damaged, leaking, broken or just torn (broken, empty boxes). I had my order that was left by UPS totally empty and nothing was in it. I contacted HSN in. They had me on hold, switched me from service rep to one supervisor to another for two hours. Finally I was told that in order for me to get a full credit for the order, I need to file a police report and call UPS. Then call HSN back to give them the police report number, and they can process my refund. I did just what they told me so and was told by the account manager that HSN will credit me for the order I never received. That should be the end of that.

My sister purchased a No No for $259.00 for me for Christmas and it does not work as easily or as effectively as advertised. I tried it for the required six weeks and contacted HSN customer service for a return on 2/28/13. I was told there was nothing they could do for me as it was past the return date of 2/02/13. This was my first time shopping at HSN and I will not shop with them again. I shop at QVC all of the time and they stand behind their products and have excellent customer service. An expensive lesson to learn!

I purchased this MacBook Air computer for my son for Christmas 2012. When it was advertised on air, HSN said it had all the power you need and great memory plus a fast processor. Not knowing a lot about Mac computers, I trusted HSN. In February 2013, my son started his geometry classes for which we bought the computer. Come to find out, this model does not have enough memory to run the programs he needed (Pages, Notes, etc.). I took the computer to Apple and was advised that I could not upgrade this model as it was built with only 2GB of RAM and to run the Apple programs, you need 4GB. I argued with HSN for two days and they were unwilling to resolve this issue in any fashion. Now I paid $1,200.00 for this piece of ** and Apple sells this same computer with the 4GB of RAM for $999.00. I will never, ever purchase anything from this lousy online store again. QVC will get all my business from here out.

I bought a tablet from HSN. Of course, they say extreme low price blah blah blah. I found it's the outdated model and is $80 cheaper everywhere I checked due to old model and new one released. Stay away from HSN. I have researched and found this is the case in nearly all their sales. Buy at your own risk!

I have shopped on HSN for 10 years and had no problem. They issued me a credit card with $750 limit. I used the card for years, never missed a payment. In 01 and 02 of this year, I paid my bill online as I have done for years. I went to use the account in March and was declined. I was charged $70 late fee and they said I had to wait six months for review. I was never called or sent an email that my payment did not go through. Come to find from reviews, same thing happened to other people. HSN needs to get rid of this scam bank. If not, class action suit will be filed and HSN will lose many customers!

I returned a dress using their smart return label on Feb. 28th. Every day I checked on it and finally on March 7, 8 days later, HSN told me the post office scanned it in Chicago where I live. Why was it still there 8 days later? They then said it was insured and I shouldn't worry, but they insisted that even though it was in the post office possession, that I would continue to be charged until they received it in their warehouse. And if they ever did refund me, I would be rebilled if it never arrived in the warehouse. Now they can see that the item is due to be delivered to them today, and I am told they still are not going to reimburse me for this item unworn and with the tag still on it. If they acknowledge that I haven't had it, then why are they making me wait for a refund?

February, 2012, I purchased a Hoover Upright from HSN and the day it arrived about a week later, it didn't work. We called HSN and they said, "Call Hoover! If you don't get it resolved, we will issue you a refund." This vacuum cleaner came with a five year warranty. Hoover was unable to solve the issue by phone, so they said they would send a FedEx Label via email to pick it up which they did. But they sent a link rather than the label and after printing, it disappeared.

I placed an order for the today special vitamins and I asked for the 360 because that was the very best deal; however, I received the 180 count. I called their customer service and the woman told me I didn't order the 360 but for the 180 instead. She said I could pay the normal price for the larger size. I asked for her manager and the manager said the very same thing. I told her I didn't order the 180 and explained how the voice prompts explained the item I'm buying. I told her that she is wrong. I did not order the 180 and I didn't appreciate her saying I was not telling the truth. She insisted I placed the order for the 180 and not the 360. I told her I would return the 180 and never buy from them again. This is not the first time I've had this problem. I checked later and found they ran out of the 360. I think they just sent me the 180 and thought I'd just accept that size. I have many problems with HSN. They do not care about their customers and I will never buy another item from them again!

I spent well over $100 total for face cream to help with wrinkles. I bought three of them. I have been using it everyday with little or no results. The second one I opened, the pump is broken. I did not open the third one. I would like a credit at minimum for at least one, the broken one, but HSN will not because it is outside the limit of returns. I had to talk to a supervisor in order for her to take back the broken one and exchange it. They were not even going to do that. So lesson learned. Do not buy multiple amounts of something in order to save money unless you open all the items to make sure they all work! Also, only buy one and use it because if it is not working for you, you are wasting money!

On October 31, 2012, I placed an order with HSN that totaled 6 line items. I received the initial shipment from HSN (shipping time impacted by Hurricane Sandy), but it was missing 2 of the 6 items ordered. After waiting an appropriate amount of time to see if the missing 2 items would be shipped separately, I contacted HSN customer service. A very pleasant representative took my complaint and promptly shipped out the missing 2 items (which had already been paid for, but not delivered). Fine. Issue resolved by early December 2012, or so I thought. Then on February 9, 2013, my credit card was charged for the 2 missing items from the original order (paid for at the time of the original order) resulting in my being charged twice for these 2 items. This was done with no notice from HSN by phone, email or USPS mail.

I purchased 3 sets of Highgate Manor set of 3 LED flameless candles (HSN item 190 186) just before Christmas to be used as Christmas gifts. One of the sets had the mid-size candle fail. I called HSN on 2-7-13 and was horrified when they said they could not help. I would have to had returned the item by 1-31-31. Apparently, there is no warranty beyond the 30 days that HSN gives you to return an item. What horrifies me is that HSN does not hold their vendors to a higher level. They certainly do not care about the purchaser in any way. I wish they were a reputable company. But after this experience, I know they are not. From now on, Bed, Bath & Beyond will get my purchases. They have a policy of taking back any item purchased at any time. Now that is a company that believes in customer service.

I purchased an RCA portable DVD player in July. It was to be a great Christmas gift, so, of course, it was not opened and played until December. Well, this unit did not work so I wanted to return it. Nope, I can't return it to HSN and it's a hassle to send it to RCA for repair. I’m not likely to buy from HSN again unless their return policy improves.

Total disappointment all the way! This was a gift for my son for Christmas and it was his only gift. The look in his eyes when he opened this was priceless! First, I was worried that I wouldn't get it on time and luckily, I did receive it on time (not that it mattered). I gave this to him on Christmas Eve so he would have some time to get it together, set it up and play with it because we have 30+ people over on Christmas Day and it's hectic. My son played around with it for maybe 90 minutes because it was late and he had to get to sleep. On Christmas Day, after everything calmed down and dinner was over, he got it out of the box to use it and he couldn't get it to come back on. We tried everything. We even tried searching for help online. Since it was Christmas, there was nothing I could do that day.

I went to order from HSN and the purchase would not go through. When I called customer service, I was told that this address was blocked because two other people here did not pay. I said, "What does that have to do with me?" I was told that since another in my apartment did not pay, the system automatically blocks this address from ordering from HSN. They said it would have to go the a different department for them to verify. In the meantime, I could not order. I could not believe this and am flabbergasted at what I was told.

I ordered a SodaStream from HSN on Dec 11. I mistakenly put in my old address (I had just moved). When I didn't get it, I called to find out why and that's when I was told that UPS was trying to get a correct address. The HSN person took my new address and said she would change it and get the product sent to me. I didn't receive and I called back and was told that HSN couldn't change the address, that I would have to call UPS. I did and UPS told me that I couldn't change my address, that the shipper had to. I went back and forth between HSN (who told me that if they got it back, they would refund my money) and UPS until finally a wonderful UPS lady changed the address for me and it shipped to my new address. But it wasn't complete. It was missing two of the carbonating bottles.