HSN Reviews

First I want to say that all of my experiences thus far, with HSN has been positive. I have not had a problem with returns, customer service, and in the past, pleased with my purchases. However, the Wolfgang Puck 10" and 8" omelet pans, are starting out to be a problem. I say pans because they are the only ones that I have used so far out of the set. They are a beautiful set, but they stick, and after the food sticks to the pans, a shadow of where the food stuck, is left on the pans. Today, I will use the Deep Sauteuse, similar to a mid sized roasting pan. I hope my food is not stuck to the bottom when done. Oh, by the way, I use oil. Not helping. Checking reviews before buying is going to become helpful in the future, before purchasing anything from anywhere.

I purchased the item and got confirmation then later got an email saying they didn't have enough product to fill the order but might get more in later. It's wrong for them to take more orders than they can fill. A company that size knows how much inventory they have. My guess is they do this on purpose so they have names of people to send products to when they get returns from people who don't like the product. This isn't the first time I have had this happen with HSN. The first time I believed it could be an honest mistake but now I believe it is a deceptive business practice. Buyer beware!

Your customer service representatives were very unfriendly and did not seem very interested in my order. I ordered two watches online and apparently there was a problem in the orders. I called your csr and they added to the problem. They do not listen. They react. They did not correct the problem. They added to the problem which in this case I had three different funds coming out of my account that I had to wait until the bank reimburse me. This is ridiculous and this was my first impression. I will stick to QVC. They have very good customer service.

HSN I have called csr to make several claims each time I get the runaround. I have been told that my label was email - never rec it. I have even spoke with mgmt nothing has taken place. My son rec these a gift have not had a chance to enjoy them are falling apart. Service dept has attempted 2 times to fix and still the left ear is not working and now we can't get them to charge left, right ear is falling off. Poor Customer Service.

This company cares nothing for its customers. To keep it short, I had an issue, they did nothing to help and I had multiple customer service reps tell me different things, very strange. Don't shop here, no way.

I ordered a laptop & computer bundle at $499.00 which I thought was a good deal. I declined the protection plan, $149.00, anti-virus $79 and all the rest of the 10 things they tried to add on. Then provided my address and business credit card info. When the CSR confirmed my order she said it would be 5 payments of about $83. I said I just wanted to pay it in full. She said she had presented it that way and it couldn't be changed without canceling and reentering the order. I said that would be fine. She claimed to have done this but I got an email saying it was canceled. I called customer service and described what happened. Again it was supposed to be fixed. The next day it was canceled by them. I called again and they said it was declined by the Flex pay department. I asked how that could be because I insisted I didn't want flex-pay, I wanted to pay in full. I asked to talk to a supervisor who turned out to be very nasty.

recently I bought tracfone alcatel that suppose to be activate soon I received but it has no sim card so I call back and customer service told me call the cell phone co. I called them took more than two hours to explain them my address name etc. They send wrong sim card then I have to call them again spend about three hours. false advertisement on tv can't believe they saying on tv never going order any thing from HSN.

Has anyone had an issue that a NON EZ LABEL return item that does not get returned? Yes, I did buy insurance, and now I have misplaced my return receipt. This is the only one item that was never processed as an EZ-LABEL return, and the only item I have returned that actually never made its destination. I didn't read the fine print when I order the package because I thought everything was EZ label returns for HSN. This is my fault, but customers need to be made aware of this fully. I find this very suspicious. The item purchased was approximately $150 in total, and it is money I have to continue to pay. The label had a HSN number and barcode on the label, but from the information I have gathered from CS, that number and barcode mean nothing.

I was ordering a Tracfone from them. The estimated tax for the amount spent was correct (no shipping charges were incurred), but on confirmation of the item it added almost an extra 2% sales tax (5.40 to 7.12) which is completely unacceptable. I am sure I am not the first person from Michigan to order from them. It gave no rhyme or reason for this overcharge and now I have to wait up to 72 hours for their tax department to refund me MY money they should not have charged anyway!!! I printed out the total with the "estimated tax" and the final summary.

Just want to let someone know my thoughts which will go to dead air probably. I am a NEW customer. My very first purchased online (Bose SoundLink Color speaker). I made with 4 flex payments. Then at 11:00 last night, it was cancelled and I am now short $39.40 that HSN took out but then tells me that this item all the sudden did not qualify for flex pay. The person on the phone would not help me. She said all she could do is if I wanted it I would have to wait for Monday morning and pay for it in full (even though you can order it w/ 4 flex payments) and she has no idea why it cancelled the order. I WILL NEVER PURCHASE ANOTHER THING THOUGH *HSN*. HSN just lost a valued customer, and I PROMISE MY FRIENDS, FAMILY, and everyone that I can reach for the next 12 hours on the internet will know.

I ordered a dress on clearance on HSN for $22.00 plus $3.00 shipping. The dress did not fit, so I returned it. I received a refund of $15.00. I called HSN and was informed they charged me almost $8.00 to return the item. So, just remember when they say you can return within 30 days, it will cost you.

I ordered a few items from HSN as I am a valued customers, and it was denied, so I called customer service and I was told that my account was blocked because my downstairs neighbor account was not being paid. I asked what does my neighbor's account have to do with mine, and I was told that the whole address was flagged and no one with the same address can order anything from HSN until my neighbor pays the bill. Holding a whole building responsible for 1 tenant's financial responsibility is ridiculous. HSN must not value their customers and must not want to make money. What a ridiculous practice. My account is in good standing but I will never order from HSN again.

As soon as my bill is paid off, I'm closing my acct with them. I recently purchased a Chromebook for my husband, it was listed as a "special buy". I then come across it at another retailer, to find they had it on sale for $100.00 less! I went back to cancel, this was within 20 minutes of my order, only to see it say it was "processing" and I could not cancel. Well, ok $100.00. Lesson learned. Then I sent back an item to them, a sewing machine that cost $79.00. I sent it back because it did not have a light, that was the biggest thing.

Unfortunately when ordering a product I gave HSN a regular used email. Since then I get 1 to 2 emails from them daily advertising stuff. Basically SPAM. I have gone through their system un-subscribing from all correspondence and have sent emails asking to be removed but nothing. BEWARE. Create a extra email that you don't care if you get lots of crap from companies like this because all they do is send SPAM.

After years of shopping with HSN using Flexpay I was denied and charged full price for a laptop after they cancelled my order. The reason they could not verify the company. I called my bank. They could not do anything because the purchase was still pending and it took 2 weeks to get the money back. They never even tried to verify through the merchant. Awful just awful. Never again. Goodbye HSN!!!

I purchased one item and paid via PayPal on my Visa card. I found that HSN had set up a recurring payment plan without my authorization. PayPal claims it was not on their end. HSN claims it was not on their end. And round and round we go!

Late last night I ordered 2 containers of Choco Nuvo from Andrew Lessman through HSN via my telephone and my account with HSN! Today when I saw the delivery date was not until 7/29/2016 I tried to cancel them. I was told by the young lady in Customer Service that I cannot cancel any items at 12:01 Eastern Standard Time or later. My reply was I did NOT even get 24 hrs. to cancel... she said "my system will NOT allow me to cancel." I asked IF I could talk to someone else who could help me. She asked me who would I like to speak with. MY reply was "whomever can help me... I do not know who it is!!!"

On 07/05/2016 I tried to place an order with HSN. As I tried to change my address online so I could submit my order, when I pushed save to make changes it was putting a hold on funds in my account without me submitting my order. Unfortunately I pushed save 4 times because nothing would happen. This put funds on hold 4 times. When I called no one could help me or explain why it happened. Spoke with Tony a supposedly supervisor who hung up on me because he couldn't explain why this happened. Telling me that this was impossible. Consumer beware!!!

Multiple items have come defective or in wrong sizes or ordered on flex pay and then charged full pay and partial pay. I have spent hours of prepaid minutes trying to get my money back from them. I do not like apologies. I like solutions. This has been occurring for months and although I request a call from upper management I am told that is impossible. They offer a feature called Track Easy Returns and mine has been broken for 13 months and is still not usable as of today. I am disabled and do all my shopping online. What purpose do these scammy web vendors do for me if they are constantly taking my money the day they ship and making me wait at their convenience for then to refund? This should be illegal.

I ordered a laptop and was paying flex pay. My order was confirmed and payment taken. First I noticed they took more money than the confirmed amount. I called and customer service could not explain but said would be adjusted in my account by the end of the day. It has not. Hours later I received an email of order cancellation, again I called and was told I did not qualify for flex pay. So they took my money (more than they should have), confirmed the order, then cancelled, really? It gets better, I will not get my money back for 3 days, so will that be the amount they took. They are showing the lesser amount not the amount they actually took, hmm.

I did not receive a purchased item. I contacted HSN and they sent me another item however they also sent a letter telling me they will charge my credit card for the second item. Which means that the 1 item I did receive would have cost me 2x as much as other customers. HSN makes their customers responsible for lost/stolen item. Customers do not have control of when an item is shipped yet customers have to pay for a stolen/lost item and the shipping costs 2x. There has to be something illegal for charging customers 2x without any proof.

Sorry Keith, but as much as we love you this guitar disappointed us. We purchased the electric guitar and the part that the strings are attached to on the base of the guitar completely just lifted off the guitar. I brought it to get fixed but since it's a cheaper wood it would cost the same to replace it. It's unfortunate since it was casually used just for fun and to me it was a few hundred dollars down the drain. HSN couldn't do anything since out of warranty. In all honestly Keith if you ever decide to read these you should replace them. We all bought them because they had your name attached and we thought we were buying high quality.

HSN denied me from placing an order due to a collection that isn't mine! This is my FIRST time ever shopping at HSN. NEW FIRST time credit card and HSN account! HSN wanted me to call a collection agency and pay for collection that isn't mine. By mine I mean NOT MY NAME... NOT MY CREDIT... NOT MY COLLECTION... NOT MY SS#! How horrible is that? I tried to explain it wasn't me but got nowhere, rep got loud with me and insulted me by assuming I was lying to her and didn't want to pay for something that was not bought by me. DUMB RIGHT!!!

A friend and I have made several electronic purchases from HSN including a cell phone and a Polaroid 9" tablet. I believe both were refurbished, second quality or returned products. The cell phone had scratches on the outer casing and the tablet WiFi receiver went dead after 8 months of use. The Polaroid tablet was particularly vexing. I sent the original back to the manufacturer for a replacement TWICE, both times I received refurbished inoperable tablets. This took over two months and now I am stuck with a third tablet that would not even power on. I believe HSN sells second quality electronic products, some of which are either customer returns, refurbished units (not properly tested before resale) or reworked factory mistakes.

My wife tried to purchase me a Keith Urban guitar for our 18th wedding anniversary on April 24th. For two weeks she waited for UPS to deliver, but, guess what? No delivery. She finally called and was told that it was a "factory error" and that it would be delivered within a week... One week goes by and no guitar. Well, she calls again and is told the issue is resolved and guitar will be delivered by May 22nd? Then we get an email that it is cancelled. Sorry business from a company that I have done business with for 20 years. I can understand no more guitars, but not lies that I heard on speaker phone, so engine or qvs... No more than, and Keith, if you are the least bit concerned about your name, leave HSN and do grown up business with a real company. I respect your musician-ship, but thanks a souring experience.

I purchased 2 FixMeStick from HSN costing me $171.10 I could have bought at Staples for $44.99 and also on the internet for much less than I paid at HSN. I returned one. Then, returned the other one at a later date because it made my desktop computer overheat and became so hot that computer could not be touched while it was loading. I took the FixMeStick out before it was finished for fear of damaging the computer. I then sent the 2nd one back to HSN and (they returned it right back to me in the mail). Not sure why they returned it to me when it was clearly a damaged item. I called HSN and was told that it was past the time when I could send it back and they did not care that it could have possibly damaged my computer. I told them that I will never buy anything ever again from HSN because they don't stand behind the damaged goods that they sell.

Complaint description: Seeking to have my credit card refunded for an item I did not receive. I called HSN on May 6, 2016 and placed an order for item #470-355 (M) Black. The item was sent to an old address ** which I had not lived at since 2015. When I called to find out if the dress had shipped on May 13 I was told it had. I waited a few more days still no dress. I called May 17th. That is when I found out that the dress shipped to the wrong address. I was told today May 18 that I would not be receiving a refund or another item shipped to the correct address. Your desired resolution: I would like HSN to close out all accounts in my name ACCT# ** which they are stating that I still owe $63.92 on an account that was paid off in 2013 and account # ** which the purchased on this account was shipped to the wrong address and my credit card refunded.

I ordered 2 spin mops from HSN.com (for myself and daughter). I opened the one for myself and was going to give the other to my daughter for Mother's Day. The mop was OK at best and I knew after using it that it would not be right for my daughter. The return section says to apply the pre-printed return label and just take to UPS or USPS. There was no pre-printed label. When I called customer service I was told that there is no returns (for any reason) after 60 days. When I tried to post a review on HSN website I kept getting a message stating that I had not ordered the item - I was trying to review. What a scam.

Hello, I have been shopping with HSN for many years, paid everything. I returned some items which were defective or not what advertised. Each item promoted on the WEB/TV has 30 days + absolute money back guarantee; they repeat it all day long, they repeat hundreds time a day that there is no problem with buying as you can simply return it if you are not satisfied. This is a false advertising as they want us to buy. As you know what happens when you do return items? They cancel your account. Although you were charge for shipping and returning. How can they get away with it? They send you a letter that your account was closed and you not longer can shop with them. And you know what else happens? I had some of the items shipped to a secondary address. As often the packages were dropped off on the steps by the carrier, they did not make you sign even for expensive items.

I purchased from HSN 2 pairs of Born wedge shoes. Hostess said if you purchased a pair of shoes you could get a Born Crossbody Bag for a $30 credit. So I purchased the Crossbody Bag. When I received everything I noticed on the receipt the purse was $129.00 minus the $30 credit for a total of $99.00. Then I noticed on the purse was a price tag manufacturer suggested price was $99.00. Well I didn't get any deal. I should have been charged for the purse $99.00-$30.00 credit for a total of $69.00. That's deceitful and fraud. I called HSN and complained and got some runaround story on how the manufacturer can change the price. Bull crap. HSN was DECEITFUL, LIARS.

I will never order anything from HSN again. We've had 3 situations where they took our order for Anna Griffin products and then a month later cancelled it. They promised delivery did not charge us but three times in a row is way too much. I mean why bother with a company that can't even figure out whether they are able to deliver a product or not. It's a very bad customer experience!

I've been a customer of HSN for several years. Bought all my items thru flex pay, highest priced item was $800, always paid on time, no past dues, haven't owed them anything now for the last 6 months. So, I try to purchase a $200 vacuum on flex pay yesterday. The 1st payment is approved by my credit card bank, then I get a notice the next day from HSN that they're cancelling the order because I no longer qualify for flex pay and I'll get a notice in 10 days. What in the world?! I know my credit score has not gone down over the last few years but has gone up, so is this way they want to treat good customers??? QVC allows me to charge thousands, and they're getting my business from here on. And I hope HSN goes broke, because that is what they deserve with the incompetent management that they have there!!

I received a letter from HSN telling me that although I have been a loyal customer in good standing, paid my bills, ordered regularly, etc, I had returned too many garments this year and that they took a loss on the garments and could not resell them so they were going to stop me from charging on my account. If I wanted to order anything then I could not return it or they would close my account. I paid shipping and handling both ways, just tried the pants on right out of their bag and placed them back into their bag, sealed them up and sent them back. The clothes were never worn nor were they opened for more than five minutes. Why wouldn't they be able to put them back into stock and resell them? If I try on a garment in a store, the items go back into stock so where is the difference? And HSN charges a lot for shipping and handling both ways so how are they losing money? They just did not complete a sale and didn't like that.

I have been dealing with customer service for over 12 hours to resolve 2 accounts that needed to be merged and a change of name. Only to find out payment name was not changed and payment would not authorize because of the mismatch. After SIX customer service attempts via CHAT, EMAIL, PHONE, I had all accounts deleted so I could start a new fresh account. I created a NEW account, ordered my item, added my payment method and pressed the "check out" button.

I have an HSN credit card through Comenity and very happy with the bank but not HSN itself. I placed an order for an HP computer and selected the flex pay. The order went thru and showed confirmed. About 45 min after the order confirmed I received an email stating that the order was canceled. They charged my card 300 dollars and then decided to do some in house thing that in the whim turned me down for flex pay. My fico is strong plus having a card with HSN it shouldn't of been a problem. Called the bank and they said it was HSN that denied flex pay.

Why is Kristin Chenoweth hiding the name of the metals she is using in her jewelry. Her prices are outrageous. She is hiding something that will keep customers away from that shopping channel. Looks like the customer is being ripped off by HSN by charging outrageous prices for trash jewelry. She is hiding the name of the metal she is using in her junk jewelry. Why is there no mention of the metal that is being used for her jewelry. Looks like HSN is trying to scam and rip off the customer.

I should have read the reviews on this site beforehand. I was looking around on the internet and saw a PS4 bundle that my daughter would love!! So I ordered it and used their FlexPay option. 4 payments of 144.00. I went through the checkout process and received an order confirmation saying that everything was good, payment has been received and I should receive the PS4 by next Friday, the 25th. An hour later I get an email saying that my order had been CANCELLED!! WTH!?

Last year I placed an order for 1 shipment of Tan Towels in June. I got the product, it was ok, but I didn't end up using it. Then in September I noticed HSN was ready to send me another shipment of Tan Towels, somehow they signed me up for the auto delivery, so I went in and canceled the order. Then, in December I get billed for yet another order of Tan Towels that I never ordered and never received. I checked the "shipment" link and it said that UPS delivered it to a Super Mail station on a street three miles from my home.

I tried to purchase an HP laptop using the flexpay option and used my credit card which definitely had the funds available... When I submitted the purchase a message came up stating that there was a problem with my order and that the order could not be processed. However, HSN still placed 192.00 on hold from my card. When I called to ask why they held my money for a purchase that did not go through they stated to me that it could take 3 to 5 days for the money to be returned to my card depending on my bank. I called my bank and my bank stated that the bank policy is as soon as the funds are released by hsn they will be returned within a few hours. A day later and HSN has yet to release my money for a purchase that didn't even go through. Give me my money back HSN! They never should have taken it in the first place. My bank even questioned their actions or why they declined it and placed my money on hold. Never again! Never!!!

Be aware of this HSN card. I listened to moderators and followed suggestions to go for extra Flex pay. I agreed to open the account knowing this is not a credit card. The card was mailed to me, but I could not locate the card. I called, and they sent me a different card. I did say that I will be late to pay the card (first one), and I was informed that they put the note in my account, and that they will credit me back with a late fee amount when it happens. I was so glad. They did that.

I received a faulty elliptical from HSN and within two days had contacted their customer service department via phone to get a refund. The woman on the phone did not identify her name but told me that she had put the request for a return in and that it would be FREE shipping back to their warehouse. She also told me to give it about a week and I would receive an email and phone call from their shipping service about when exactly they were coming to get it and at what time.

This has been the WORSE experience I have ever had. As soon as the 30 days was up the computer stopped working. HSN does not offered HP support for this computer. V-Tech the support is awful, hard to contact. HP wants $200.00 for an extended warranty. Contacted State Attorney, filed a complaint. Do not buy. Spare yourself the agony. Sent back to HSN who refused to take it back. I will never shop with them again.

I placed a order for exercise equip for 219.99 and 5 payments of 43.99. So the order after I put my cc in did not go thru so I called and spoke to cs to see if the order went thru. They said they did not see it. So she went to place the order for me and said the lowest payment was 4 payment for 54.99 something like that. And I told her "I just place a order for 5 payments" and she said that the price was now locked in. "In a matter of seconds" I said. So I told her to make sure no order was made cause they lied on the show and I just seen it on the website. They were trying to scam me. I told them no order better show up on my card or they will have a lawsuit.

About March 2013 I placed order with HSN. I was ready to pay but I was directed to HSN credit card which I took it when bill arrived. I tried to make payment by Atm I was told there will be $15.00 processing fee to pay $35.00 bill. Then I said close the account but rather than closing the account they kept on charging me late fee added to my account. Then on Nov. 2013 again I called this time they waive the $15 fee then accepted my payment. At this time again I asked them to close my account and send me the final bill but they refused to do that. Now after 3 years trying to extort $335 for $35 which was paid they have sent their collection baboon to extort $335 more. If this not taken off my credit report I will have to use court system to expose them for what a rotten extortionist HSN is.

My wife just purchased an HP pc from HSN and it was purchased as new but it has 7.0, 8.0 and 8.1 setups. Not a clean Windows 10. HSN may or may not know this but they should because it is being sold as new. With three previous version of Windows installed says it is not new but an updated version of Windows. To sell/charge as a new product should be against the law.

Unfortunately I have already purchased well over 1,000 dollars at HSN within the past 2 months... I will NEVER purchase any goods from HSN again! I recently moved from my parents to my own place but kept my billing address the same. I am a private nurse (out to work 2 weeks at a time) so I requested for the items ordered to be shipped where I was going to be VS leaving them at my front door for days unattended) which they did, and I was happy with my delivery! Next thing I knew I received an email stating that other items I had on back order were cancelled and when I called, I stumbled upon the most HORRIBLE SUPERVISOR EVER. I was treated like a common criminal and she placed a BLOCK on my account, and all this because I gave a shipping address to ensure I received the goods on time. I called customer service to speak to her and see about rectifying the situation, SHE REFUSED.

I bought a circuit and was pleased that it was delivered before the time they allowed for delivery. I thought that was great since it was Christmas time with lots of online orders. The product was packaged well and all was received in good shape. The return policy is good. I have returned another item (not this one) and had no problem at all. I was given a return slip for the item and my credit card was credited promptly. The lady that helped with my return was pleasant and very helpful. NO pressure to send me a replacement.

I purchased a new cat litter box. All you had to do to clean it was to turn it over and back up and remove the tray and all waste would be in there leaving litter clean. My cat used it the first time and the box turned over with the cat in it. When I went to clean it nothing came out in the tray. They have a money back guarantee and sent return labels with purchase. I sent the product back. I paid 30.00 for the cat box. My refund was 12.00. I was charged shipping both ways. I won't shop there again!

My last purchase from HSN was my last. I called and talk with an agent, she was rude. She did not give me time to ask my question before she said "You should check your statements." I asked to talk to a manager, she informed me there was no manager available. I asked her to give me the telephone number to call and file a complaint. She stated, "They will tell you the same thing I am telling you." I informed her it does not cost anything to be nice. I asked her to close my account and I will never purchase anything from HSN again. She stated, "If you read your statement you would not have to call and ask questions." I informed her I do not receive statements, I use paperless. She stated, "You can view your account online and see everything for yourself." I called the number she gave me, I got a recording but no one called me back. I will never make another purchase from HSN.

Since takeover by another bank, HSN has unfair practices. I purchased a 42.00 Flexpay item (2 payments of 21.00). I have 100% on time payment record for well over 15 years, and have a lot of credit available to me and very good credit rating. Their online service is horrible!! I KNOW that I set up autopayments for this item. Well, it was never deducted from my account. By midnight of your payment due they SMACK you with LATE PAYMENT FEES (mine was over $25). They show no records of payment.

HSN said fast quad core. Actually low end processor. 1.6 gig h, not 3.3 like others. Said hundreds of dollars free software already loaded, also false. Most software is 30 day trial or 1 year subscription then you choose to buy it or a similar one. Not ready to run, actually need to spend lots of time downloading. Some software when you download it you enter the security key on the card and get an error so it doesn't run. Said it came with 7 day 24 hour support. Called and the place is closed, many consumers complained of no service. Website said some services require $99 fees, call for quotes!

On 12/12/15 my son ordered an electronic item from HSN. He thought the deal was a decent deal for the item ordered. iPad mini 4, paid 19.54 extra for 4-day shipping. Arrival date should have been 12/17/14. On 12/15/15 received email from HSN - item shipped. We contacted HSN, amount of payment had not been deducted from account yet. We called 3 days in a row from 12/13 to 12/17... spoke with numerous 'customer service' reps. I think they just have the job of 'double talk' once your order is placed because they cannot actually HELP you.

I tried placing an order online for my mother's christmas gift. Whenever I tried to enter the promotional codes advertised on the homepage at checkout, it would restart my order. I had to wait until the next day when the promotional code had expired to try again. When I finally placed the order they charged my card and then cancelled it for no reason. When I called customer service I was repeatedly hung up on, and when I finally reached an agent, she wanted to either charge my card a second time or make me wait a few days to re-do the order, at which point I would need to pay for expedited shipping to get it to my mom in time for Christmas. It's all a scam!!!

Purchased LG Tracfone with 1200 min of talk, text, data. In process of porting old Tracfone number to new Tracfone, 1200 mins were lost. I called HSN to let them know of problem caused and need to return with desire of replacing phone. Easy Return Slip Not Included in Box. I went on HSN website to print return slip as directed by HSN to find unable to do so. Had to call HSN to get them to email me an easy return slip. I believe this company was anticipating problems with this phone and did all possible to misdirect consumer in effort to return defective product. Not happy!

HSN and Flexpay is a trick to the consumer. Please don't even try Flexpay unless you have excellent credit. HSN makes it seem so easy to place item in cart, check out and select Flexpay, however they are doing a soft pull on your credit and will take your payment. But if you have a credit score 700 or below they have a tendency to cancel order and here is another upsetting fact... It takes days for the money to post back to your bank account. My daughter decide to buy a laptop on Flexpay and this is pretty much how it played out. Called customer service and they're clueless and couldn't pull their finger out of their **. I hope this review will spare someone else from having their funds on hold for a product they will not receive unless buying outright.

Ok so I purchased Star Wars Battlefront off of HSN on 11/30/15. I picked two-day shipping to receive it today 12/2/15. My package JUST shipped this morning after days of being processed and packaged. I tried to track my package all day today and I can't find anything with that tracking number. I called UPS and was told that that tracking number is not linked to any package. After back and forth phone calls with HSN I called again only to be told they don't know anything about where my package is at. I asked multiple times if it were possible for them to provide me with the correct tracking number and I was told that he doesn't know anything and that there's a chance I "might" receive it tomorrow.

This was represented as a quad core computer. I had complained about it from the beginning to HSN. They told me to call HP for help. I called HP and they told me that they have no knowledge of my purchase. The only advise that they could give me was to reformat my computer which had absolutely nothing on it. I did that and it was still slow. I finally got in touch with a computer specialist that could not figure out why it was not working with the program that required a quad core. After going into the control panel he found out it was NOT a quad core. It was a dual core. That is generations different. HSN will do nothing but give me a $130.00 credit toward the computer. I now have to purchase a new computer even though this one was never used since I need the quad core computer and was told that I purchased a quad core. HSN does not stand behind the products they sell!

I place an order with HSN. The estimated delivery date was set at two weeks. I was very surprise to discover UPS made an attempt to deliver the package 3 days after the order was place. Even though the order says 10 business days for delivery. I called UPS and asked if they could hold the package for pickup at one of their centers. UPS said no. HSN place restrictions on the package. NO holds or change of delivery address, signature required. I told them I have ID with my address and could sign for it at UPS.

Stumbled on HSN station, bought 4 small steamers for presents, talked me into credit card, deducted $10, told me I would get special deals. Got card paid bill, got steamers, 2 were broken. Called, they sent 4 more, didn't send back so I planned to pay. Credit card closed my account, said I didn't activate so I paid with another card. Wrote me nasty notes threatening to send me to collections of something to that effect. Called, straightened out, paid for 2 more or whatever they claimed I needed. I got another nasty letter 4 times, one for each steamer. Called back, they said they would straighten out.

I am upset that I was billed twice for some shorts that I bought. The first pair of shorts never arrived at my house so I called to see why they haven't arrived and I was told that they would send me some new ones. I did receive them and was happy but then saw that they billed me for both shorts. Then I received a letter stating that they did an investigation and that I did receive them which is a lie. I don't understand why if I never received the first ones. I am upset that HSN is calling me a thief and a liar. I will not be shopping at HSN anymore .

I was upset. I apologize. They called me and fixed the issue. I will continue shopping with HSN.

I purchased a NEAT scanner from HSN in August of 2015 and it came with 30 days of their cloud service. I used it a couple of times but then started having some health problems and ended up being in the hospital and numerous Doctor's office visits and it went beyond their 30 day return period. It was only after the 30 cloud trial ended did I find out that almost all the fancy features with the NEAT scanner do not work without a subscription to their cloud service which is ridiculously high priced and I simply do not feel that I should have to pay for their cloud service to use this device. This particular fact was never stated when I watched the presentation.

HSN Anna Griffin Pop Up Christmas Card Kit - $69.97 plus shipping $7.95 I believe. Received it quickly, so far so good right? When I go on to HSN it shows me never having bought anything. Meanwhile I have the kit, payments are being charged to my bank account, and there is no one you can contact for any problems since they show me never having purchased it to begin with. Now, not only have I had problems in the past with them (yes, had my account blocked too, still is! but we find ways around) I have an even more vapid problem with them now. I guess they are sub-contracting or farming out their orders. Or maybe they get paid by the number of items they sell for such and such a company on air, and then have nothing to do with fulfillment of the order or anything more to do with it once you order.

I went to place an order two weeks ago and got all the way to the payment page before I landed on a page saying account blocked. I called customer service who told me that my account had been cancelled due to too many returns. I asked why I had no notice of this and she said a letter was sent, which I still have not received. I tried to explain that I have always, in over 15 years of being a customer, ordered more than one of the item I wanted, since experience has taught me that HSN's quality control is a bit lacking, even with the brands they sell that I have bought and been happy with in the past.

Placed an order. Order was cancelled because they said they could not verify my address. I verified my address and then they told me item was out of stock. However, my bank account is still pending. This was my first and last time I will ever order from this company. And, their customer service experience sucks.. I ordered this when they claimed they had 200K and now I have had to spend more money somewhere else. If they needed to verify my address then they should of put the order on hold. They didn't need to verify my order for accessories that I ordered at the same time. They ship that right out. Well, now I don't want any part of HSN so I will be shipping that back to them... What a nightmare. Not recommended.

I just recently ordered two different Andrew Lessman supplements, and only received one in my secure mailbox. I emailed their Customer Service department to let them know. I was told both supplements should have been mailed in the same package. I checked with my mail carrier, he said he never saw a second package from HSN. I emailed them again, and was told they would ship another package. I never received it. I again contacted them and was told the supplements were no longer available. They never contacted me to let me know. Sent them a stern email, telling them I should have been contacted. Also let them know I would never shop with them again. I would purchase directly through Lessman's website.

Ordered a computer via Flex Pay and they processed the first installment providing a transaction number. A successful purchase or so I thought. The next day HSN sent an e-mail advising the order was cancelled due to " Flex Pay Ineligibility." I went to my bank account to find they had not taken the money. Decided to go online, created an account and purchases the item via PayPal without talking to liar at HSN.

HSN also blocked my account, which I had for years, because my roommate ordered something & didn't pay for it. I had no idea until I tried to order something & saw my account was blocked & they would not remove it until the balance was paid. So I said whatever! Not paying for his mess, so here's all you have to do to get around this. Have a friend or family member purchase what you want, pay them and when it arrives at their home, just go and pick it up. Blocked situation solved!

I bought this paper shredder 12-1-14. About 6 months later maybe 25-30 uses, the machine started to make noise. I bought some blade oiling sheets but it didn't make a difference. I called HSN but they said it was over 30 days and I had to call the manufacturer. I called Embassy and they said they would replace it. My complaint is the machine is a piece of junk and they won't pay for shipping to return it. It cost me 50$ to send it back. The machine originally cost $149.75 with tax. Made in China and I would advise not to buy it. When I asked if they made any upgrades to the machine they couldn't tell me.

A few months ago I ordered jeans; the stretch kind... I had to send them back because they were too large. I did get the new pair & they were in black. I've worn them but not excessively and they just faded out so bad that now they look very gray and worn... one of the zipper tabs just broke off on the hem of the jean! I loved the fit... one of the most comfortable pair of jeans I have ever worn... but so disappointed in the color fading and the metal part falling off the jean. I have thrown the receipt away as that was several months ago so I don't even have that information any longer. I wish I did I would be happy to have given it to you!

I had a very bad experience with HSN. I had just heard about steam mops from my son, his friend had purchased one. So my son knowing that I am disabled, I was shot by a drive-by while 6m pregnant, now only have use of one hand. So he knew the mop would be perfect for me. So I called to purchase the steam mop. I was 15 dollars short but was getting my check soon, so I ordered it on the FlexPay. I knew I would be able to pay the full amount before my 1st payment was due. So I received the mop and I didn't even take it out of the box. I noticed this mop was way too small, it was like a toy. So I closed the box back up and the outside of the box says 3 easy steps to return. I sealed the box and followed the instructions and returned their product.

Since I'm trying to go back to school, I was trying to look for a way to get a laptop for a decent price and decided on trying HSN after being recommended online. That was my first mistake. Everything went by pretty easily with me entering my information and such and before I knew it, my order was confirmed and for $100 every month. However, not even the next day, the order was cancelled. I was confused but didn't care. I'd take my money elsewhere. Except they hadn't replaced my funds.

My mother purchase a mop . There were parts missing. She called HSN they said they would send her out a new mop. She could take out the parts that she needed and return it. My mother is an elderly person she thought she was being charge for the shipping back and didn't understand. She did not meet the 15 day deadline to return the product by the time she contact me and I was able to help her send it back. We asked for them to still receive the product and refund her money. They would not do it and ended up charging her for the other mop.

I was shopping around online for a certain Xmas gift for my husband and saw that HSN had the item for a reasonable price. I was ready to place my order and a pop-up came up on my screen stating that if I sign-up for emails from HSN, I would receive a 15% off coupon to use for my first order with them. I decided to wait to order the item, thinking I would get my coupon fairly quickly, but it is now 3 days later and still no coupon! I chatted with customer service twice asking about my coupon and they both gave me a different answer! I am so frustrated with them already and I haven't even ordered from them yet! After this experience, I am not going to order anything from them. There are many other retailers online that I can order the item from... They already lost my business!!

Ordered a TV and 2 computers 5 months ago for a giveaway at my wife's party. Opened the TV last night. The whole corner and screen is all broken, no marks on the box. Called HSN, they said they won't do anything about it. WILL NEVER BUY FROM THEM AGAIN!!!

I received a statement from HSN yesterday and today, I paid my monthly installment. I went onto the shopping page and found a very nice pair of slippers that were reasonably priced. When I went to checkout, I received a message that my account is blocked. I knew that because in August I broke my hip and failed to make that month's payment. I tried to see if I could use my VISA card for the purchase, but found out immediately that the only way I can buy items from HSN is with THEIR card!!! I am extremely upset that they have basically cornered the market on purchasing their products.

I have been doing business with HSN for about 8 years. I have purchased thousands of dollars in merchandise, mostly jewelry, but other items as well. I have purchased Steve Madden shoes, Joy Mangano items, Iman luggage etc. and I have ALWAYS been treated with respect, and honesty. I did purchase a printer a couple of years ago, had a lot of trouble setting it up, returned it, and received a full refund without any hassle. Frankly I find it hard to understand all those negative reviews, when my experience has been SO different. My sister also purchases items without any problems.

I purchased two items on Home Shopping Network (HSN) using PayPal selecting my credit card as the payment source. HSN overrode my PayPal option to bill my credit card and billed the two items separately to my bank account against my knowledge. This resulted in several overdraft fees. I called HSN and PayPal repeatedly insisting they bill the credit card I selected at checkout. HSN said they would, and then billed the bank account again, resulting in more overdraft fees. I contacted PayPal and removed the bank account from PayPal.

I received (6) items for family for Christmas presents. The (6) items came damaged and I sent all (6) back immediately and insured the items. HSN received the items and because I sent back all (6) of the damaged items, I was told they feel they are not living up to my standards and felt it best if they closed my account without letting me know by letter. Nothing. No warning, nothing. To this day over 30 days, they have the items back and still have not credited me and they don't know when they will. How's that? And it's approx. $1,000 worth of my money. Apparently HSN is making money and interest in the meantime.

I NEVER received my order. Ordered in July 11, 2015, TV was scheduled to deliver in Aug. Received DAMAGED. Called to tell them the TV was damaged, the screen was shattered in multiple places. I asked "could another TV be sent out immediately." I was told yes. Called back the next week to check the status and was told I could not receive a replacement until the damaged TV was received. Per HSN this particular manufacturer doesn't allow a replacement to be sent out until they receive the TV. I could not sent the TV back until I received the shipping label from HSN because a return label was not included in with the TV. According to HSN this is the manufacturer, supposedly this manufacturer doesn't send return labels with the product and HSN usually they send return labels with their products.

I bought a 50" HD LED TV from HSN eight months ago, paid over $500.00 for it and now it won't turn on. I tried everything everyone told me to do... Nothing works. This is the first product I've had trouble with from HSN. I called the number to the warranty company they gave me. They want me to ship it to Calif. I live in WV. They also want me to pay shipping which is over $80.00. I think the company who sells the items ought to have to replace them. I'm out $500.00, and I have no TV.

I purchased a Laptop from HSN in 2014 and one of the main reasons for my purchase was because they stated that it came with 'Lifetime' tech support. Boy was I fooled! I must admit that I did receive great online support for about 1year; however, recently I've had an issue with my laptop and could not get online. So I used the telephone number that I've always used to contact my 'Lifetime' tech support company (Elite Customer Support) and the telephone number was out of service. I contacted HSN about this and they gave me another contact number, which I called. I got a recording to hold on or leave my number and they will call me back. I kept holding for about an hour and no one came on the line. I also left my contact info and no one called back. Additionally, since their website was still up, I put in a ticket and asked for someone to call me back and never received a call back.

I have been shopping with HSN for years, and using FlexPay. Never had an issue. I recently purchased a laptop with FlexPay and received a cancellation notice and a number to call saying I couldn't use FlexPay. I called and like the others here, was told, "We can't tell you anything," (then wtf is the point of giving a number to call?) and that I would get a "letter in the mail." Well, I got the letter and here's what it said. They ran my credit, without my authorization, and although the credit company declined to tell them why, I was declined for authorization for FlexPay. If I had a problem, contact Experian, and a couple other numbers for other credit reporting companies.

Ordered computer, got it with no power cord or instructions! Called about no cord and was told I would get it within 3 weeks!! All I wanted was it to be overnighted, and they wouldn't even do that. Idiot representative didn't even contact the right department to have it sent a week later! I spoke to a supervisor and told her I was sending it back, and demanded a refund. First and last experience with this stupid company! Got two great computers from QVC.

I just signed up for a HSN credit card which was approved immediately and then placed my order. When I entered all payment info, it came back bad address. Did a chat online x 2 which were worthless and then called to find out that a person who lived at my address which I have lived at for 5 years has a bad account on file and my order cannot go through until further investigation! THIS IS ABSURD. I have to wait 7 - 10 days for a resolution and there goes that special deal I wanted.

On May 20 I ordered a printer which was shown on a HSN commercial. I ordered the printer and expected to receive it in a week. When it didn't arrive I called HSN and was told it was back ordered. A week later I moved to my new residence - still no printer. Now I have received a bill for $160.27 which includes the $89.00 price of the merchandise plus assorted late fees and interest. HSN says they cannot do anything because it was over three months since I reported the non-receipt. HSN customer service was of no help; neither was Capital Bank the servicer of the account. I not intend to pay this bill since it is for something I never received.

Have ordered many coins from them. Last two were shipped and ended up 5 days later in Spokane, WA. I live in TN. Customer service supervisors and account reps are not helpful, sound like they just woke up, do not want to make it right. I will no longer be buying coins from this vendor. All they kept doing was floating emails between departments. Whatever happened to picking up the phone to explain an issue that occurred not once but twice. Shame on you HSN.

I had the tablet for almost one year, and I contacted them because it did not have any internet service. The customer service told me to contact the company, and if I waited after the year, I could return it with a refund because I had paid for the warranty. I called the company and they could not help me without a pass code for the WIFI, someone gave me their WIFI without the code. I called customer service again and I was told that HSN would send me out a return label but it would take sometime approx 14 days. I waited, and called, by then I was told they emailed me one, and would resend it but it would take sometime. I stated that I would call back. I called back and now they are saying they will send one in the mail again... It sound like a run around. I want my money back. Also I was told the tablet no long is in stock and can't receive a new one.

Any company that breaks its own rules and allows its employees to open multiple user accounts and pose as different members on a community chat forum, will certainly lie about its products and steal money from its customers. I posted on the community forum for over a year. Then without cause or a warning, I was suddenly banned. My banishment happened immediately after I refused to acknowledge the sales pitch of 'snowcollector'. 'snowcollector' is the username of a supposed member. She posted a sarcastic reply regarding eating crackers in bed to one of my comments.

It seems to me all about my google email account, that doesn't use my real name, and who on this earth does! By using the must use google wallet app in order to buy the nexus 6, they printed my username and fedex couldn't ship it to my address. After addressing the dumbasses at google that fedex has smartpost that delivers to p.o. boxes, he says that he's never heard of that. So here we are again, with dumbasses in business that ask you to sign in using your email account and the credit card names don't match with the email name and not you but they are screwed out of a sale. Take yourself to target or wa-lmart and save yourself the hassle of dealing with ignorance.

I ordered Tan towels and chose my listed and current address located in NJ. Previous orders also were shipped to New Jersey. When calling to reorder the merchandise I informed them they had shipped the product to the incorrect old address. They made me believe it was revered. Month later I received a letter that their review of the circumstances were in favor of charging me for something I never received. I spoke to both Debbie, a rep and supervisor. Debbie who acted as hooligans when dealing with this. They refused to reverse the charge and stated this website is a self-serving web site - whatever this legally means (which means nothing but word spin on trying to get themselves out of this. I explained I chose the correct current address and it was their internal web eCommerce glitch that caused the issue.

I purchased a 10 shelve covers and the total cost was 106.00 with shipping. I requested to return the item and they are going to charge me 120.00 shipping because the item is 100 lbs. This is an egregious policy HSN has, because as the customer, I have paid for shipping both ways and no benefit. I will not purchase from them again.

HSN places a bank hold of the amount of the product before they even know if you're qualified for flex pay for the product. Before you purchase anything see if you qualify or you will be waiting 3 to 5 business days for the money you spent from your bank account on something you wasn't qualified to buy on flex pay. Fighting for your own money. I think places a 1 dollar hold is better, then if the customer qualifies get the regular amount.

They make delivery promises that don't come to fruition. Customer service knows nothing and are trained to lie. I ordered a Laptop with a 3-7 day shipping time. Now it's 2 weeks and UPS apparently has my laptop sitting in a very hot trailer where it will sit another few days. I will return this computer immediately when I receive as I do not want to deal with ruined parts down the road from sitting in the hot desert sun. Don't be fooled by this company, they are professional crooks and won't send me a new laptop. Incidentally, I have already been billed for this purchase.

I ordered the Concierge Collection 2 sets of sheets. I opened up one set to throw in the washer when I noticed it had bed bug blood stains all over it. I was told to "return them and sorry for the inconvenience". I was furious. No one has called me to explain what happened. I posted my review. Now I find out my account has been blocked.

I purchased the Korres trio and the order was cancelled by HSN due to not enough product. It baffles me as to why there wouldn't be enough because when I ordered it has not sold out and it didn't until the middle of the day and I ordered around 8am that morning. I'm upset because if you are going to cancel an item for whatever reason it's only fair to give me another fragrance same brand same price. The two guy customer representatives that I spoke to were very rude and unable to properly assist me. They acted as if I wanted something for free which was not even the case. I faithfully shop at hsn and qvc but I will no longer be shopping with hsn. Not only did I not receive an email or any notification that my order was cancelled I was not treated like a loyal customer. QVC it is for me.

I purchased a HP Chromebook for my son's 17th birthday in March for $399.95. His birthday was in May so I held it as a gift until May. When he started using the Chromebook, he started getting viruses daily. I purchased this product because it was advertised that an antivirus was built in and you would never have to worry about a virus. I thought that was pretty good for my son.

Charged notebook this morning. Got to break time and went to turn on and nothing would happen. Called HSN since I had taken out the insurance coverage and they said I had to call the manufacturer since a year was not up. You would think to keep happy customers when something like this happens HSN would want to help all they can. Guess not. They want your money but not any problems afterwards. Will not be shopping here again!!!

Purchased silver coins that were advertised at 90% silver. Got them home and found they were only 40%. Called back to complain and they sent me a shipping label to return them and didn't honor what they sold me.

I ordered a computer tablet. Did not like it. So I used the HSN provided shipping return label and sent it back by UPS. The package was received. This transaction transpired between late January and early February. HSN is still calling me and telling me that I am late on making payments on my purchase. When I ask them what should I be making payments on they start stuttering and fumbling but never give me any decent answer. Today one idiot called and said that I had ordered a freakin' Samsung TABLE... NOT T-A-B-L-E-T; TABLET. I said what kind of TABLE did I order and he repeated a Samsung TABLE!!!

I tried to order something from HSN and was told that my account was closed for making returns. I watch the channel where they boast that everything has a money-back guarantee and can be returned for any reason. Now they are not honoring that mantra, I guess, because you are limited of what you can return, so their presentation of the products is deceitful to say the least. After they told me by phone that I was sent a letter, I knew they were wrong because I never received such a letter. Today, almost two months later, I got a letter that I was automatically approved for their HSN charge -- does this company know what they are doing? Time to get in touch with Internet Fraud.

Tried to make an order for 19.00 and my account was frozen. Went online and the HSN Bank had frozen my account Because they had never received a payment "New account". Went online and never received a Bill so tried to pay what I owed which was 57.92, offered my Bank Card and she said if I used the card there would be 15.00 fee for using Bank Card. ''NO WAY, will mail you the money." So this did it for me and HSN it shows me that you did not value me as a customer and there was no trust. Also there were people stealing mail out of Boxes and the postman left me a letter to this effect because my flag was up and there was nothing inside. Most of what I received was not quality and they really push hard to sell. They are like the Thrift store of Home shopping Channels and their host are always disheveled and just not for me "I'm done and will close this account." Hello QVC AND EVINE.

I have purchased many items from HSN over the last ten years from a Dyson Ball vacuum to two different high end LG 3D Tv's, to smaller items such as makeup and kitchen appliances. I have utilized their Flexpay many times and was able to use my bank card, credit card, or paypal account for payment methods with no problems. All the items I have received have been in excellent new condition (unless I purchased a purposeful refurbished item) and as described. There was even a time I ordered an accessory for the Dyson and then changed my mind before the item arrived and was able to return the item without any problem simply because I didn't want it anymore.

10 pack color morph pathway light set. Got them, threw box away. First 2 didn't work, now 4 don't, junk. Called manufacturer, not their problem. Called HSN where we bought them. Nothing they can do, item 392558. Do not buy - they're junk. Done with HSN too, don't stand behind you. Very mad and disappointed.

Bought TracFone. It didn't work. Sent back to HSN. They sent another. Second phone didn't work either. Called HSN again. They said to contact LG. They gave me phone number for LG. Called LG. They said send phone back to them. They mailed me prepaid shipping label. Mailed phone to TracFone for repair. Waited 12 days. Nobody could tell me what was happening with my phone. Called HSN again. They told me they couldn't help me since I sent the phone back per instructions from LG. LG says they can't help me. Called TracFone. They sent me a special phone just this one time only but if it doesn't work cannot return it.

I ordered a touch screen lap top for my wife, AND its not!!!!! First, it's was not what was shown on TV.. No touch screen, no {free} life long computer service and when I called the GUY said "You bought it you own it." WHY???

After seeing show on HSN for Shock it Clean I decided to try it. On the show it showed remarkable results on cleaning everything. For me it cleaned nothing but my billfold. I am not sure what they use as fake grease and grime on the show but it's certainly not real. I am not returning product because of the HSN return policy. Why should I have to pay for returning something that does not work?

About 10 years ago I purchased a few items from HSN. All three electronics I bought were broke. Sent back and one sent new ones. Again all three were damaged. Sent back. Never got anything else or my money back. Fast forward to this week. 10 years later. I applied for HSN card was approved for 350. Went online and order as much as I could on flex pays. Got a new laptop, a new tablet, keyboard and case or tablet. Did all these transactions in about two days. All my items show shipped now. So guess who just a got over on Yall HSN? Lmfao. Am I gonna pay the balance? No. Do I care about collection agencies? No. Does my credit score being lowered bother me. And a no. Lmfao. So for whoever HSN has acted over just know a win for us here. Lmfao.

I bought a 65 inch Samsung smart tv from HSN... From the moment I've had it when turned on, it said software update don't turn tv off - it will turn off and on again to update. It did this over and over, but never updated... So I put the tv back in the box and called them and they told me they would be sending me a return packaging label so one of their trucking companies could pick it up. It's been over a month now and the tv is still here. I talked to someone a week ago that said the return label had been mailed. So I called today and the lady said it does take a while to receive the label... So she said "hang on let me talk to my supervisor." Came back on the phone and told me that I need to call the trucking and they have the return labels and that I could schedule a pick up time. So I've been patiently waiting, steadily too for a over a month. I've never quite experienced anything like this in my life!

At approximately 7:45 PM on May 25th, 2015 I placed an online order for an air conditioner. I tried to canceled it five hours later but customer service was closed. I emailed and called back the following morning and was told by ** that I could not cancel as the order was already sent to the warehouse, it had not been shipped, and all orders have to be canceled by midnight on the day they were ordered. I was told I could return it at my expense and not to refuse delivery as the order would not be insured. I have purchased from a lot of online companies and never had a such a lousy experience. When I complain ** couldn't give a damn. No More orders from HSN. I will stick with QVC, their customer service is great.

I purchased an outdoor carpet which, although was very nice, did not match my decor as I had hoped. To pack it up for return, I noticed there was no invoice or lacking info so I called HSN who told me just pack it up and bring it to UPS and make sure you get a tracking #. On my way to UPS, I'm thinking how are they supposed to know anything about this package when they receive it?

I ordered a item, as a gift, then they already had one. Returned item, but cannot find out when they are going to reimburse my money I paid them. Please help.

Ordered a laptop on HSN website with flexpay/payment accepted off my card and order placed through agent! I received confirmation by email, that order was being shipped and tracking info/ordered 2nd one (for gift, as discussed with both 1st and 2nd HSN rep) and again, funds accepted for flexpay/order placed and received confirmation and tracking info via email. The next day I received a generic email stating "unfortunately, at this time we are unable to extend the flexpay option to you" and that my order would be held for 24 hours and I could pay for it "in full". This was SHOCKING! 1st of all, I just finished paying off a flex pay item (ProForm exerciser - 3 payments paid the previous day in advance), as I was anticipating the purchase of laptop.

I am being charged for a product that I did not receive. I have spoken to HSN five times, and each time they indicate that I did receive the product, even though I did not, and UPS does not have any processing info for me to verify. Today I realized that HSN charged my credit card again. I'm through dealing with this unethical company. I'll let the FL Atty. General's office handle it now.

I ordered one of the Concierge mattress pads and have had it on my bed for a few months now. These are not cheap pads and I am in love with the lofty feel of them. However when I took it off to launder it, I found that it was coming apart and was therefore unable to launder it. I am going to try one more pad before I just stop ordering the line. It's very expensive for the price. I would not expect to see it come apart in a few months. Hope the new one is better quality.

Purchased from HSN $276.34, used VERY infrequently, died in less than 18 months. No!No! or HSN will not fix or replace due to one year warranty expiration. HSN insulted me by offering a $20 credit for a future purchase! DO NOT BUY from No!No! or HSN! #NoNocheap #HSNripoff

This situation is crazy. Call HSN to make a purchase. Was told that I couldn't. Reason being that "it's showing over on our side that your flex pays are late". My response was I'm I never late. Ok for me to make a purchase. I paid what was late and also future payments making my bill a zero balance. So I called the HSN bank card to see if all that I have paid have applied to my account. That and is that somehow I still owe them. I have just been robbed.

I've purchased items back 4 months ago and every month I'd get a statement that I owe them $35 of late fee when have a card from them and had them set my auto through my bank. Every time I call nobody knows what's going. At this point I'm really pissed off. This is the first time I tried shopping from them and would never ever do it again.

Have had a card with HSN for quite awhile. My limit was $500. However, I noticed that my limit had increased and I owed nearly $1500 because even though I made regular monthly payments (more than minimum) with interest charges and a $35 late fee it was becoming a vicious cycle. I contacted the bank inquiring why when I made payments each month I was getting a late charge and requested they be removed. The agent was very condescending and said I did not make my payment by the close on the fifth.

So I order Beats wireless titanium on April 12. They was supposed to be here no later than the 22nd. Also order a laptop which received 3 days after ordering. Instead of telling me the truth, constantly lied. Arriving now May 6.

First time HSN Shopper, ordered my daughter's laptop for birthday, paid $190 out of 650. Waited, told her it will be here 2 days after her birthday. The item was shipped, and in the middle of shipping HSN requested a return to sender... before it reached me?? I receive No Phone call. No email. The money Of Course was taken out of my account last week... I find out after the fact, when I call to find out what's going on. That because someone (???) who previously lived where I currently live did not pay their bill... my address is blocked?

I have used HSN many times before and never had an issue, until I cancelled an order. I purchased an item around $300 and decided to cancel the same day and instead go physically purchase the item. Upon calling customer sales I was told that the money would be held and released within 72 hours, my credit union said the same thing. That was no problem, I used a debit card and I understand. The issue was 4 days later contacting HSN again to see what was happening.

I am a first time customer and ordered my item 13 days ago. It still hasn't arrived. HSN Customer Service just gives me "We're sorry. We're sorry." They keep giving me a new delivery date, but the date comes and goes and I just get a new delivery date from customer service with a "We're sorry" routine and more excuses. Of course HSN is putting all the blame on UPS. I live less than 6 hours away from the shipping point in Knoxville TN. Utterly disgusted at this point.

I ordered a cabinet from HSN, that came from a third party, and one of the parts was broken. I called HSN and gave them the letter of the part and they took care of it for me. I never had to deal with the third party at all. It did take about 4 weeks to get the part but that isn't HSN'S fault since it was being shipped by another company. I am a HSN credit card holder and have always paid my bill on time so therefore I have never been charged any extra fees. Very pleased with everything I have bought from them. I guess I have made them about $5000.00 richer in the past year.

Since years ago. They offer new and stylish clothing, handbags, jewelry, shoes, etc. In my numerous shopping experiences with them, I've received my Orders fast. They also offer Flex-payments and No Tax online! Their customer service is excellent. Some of the items I've ordered include clothing, perfume, tablets, and much more... even an exercise machine!

HSN has started selling Moon and Lola Company mostly monogrammed jewelry and its cheap and tacky. The workmanship is comparable to a product from the Dollar Store yet it costs hundreds of dollars and if you are not satisfied, its too bad. They neither HSN nor Moon and Lola stand behind their cheap, crappy, paper thin workmanship. It is now legal in the USA to steal and get away with it, NO ONE CARES!!! If things like this matter to you or to avoid becoming a victim, I am asking for a boycott of both companies and PLEASE DON'T BE A VICTIM OF HSN.

Opened an HSN credit account since it was simple and I wanted to start building my credit score. Ordered a humidifier for $50. Paid it. (Note: Humidifier happened to be terrible quality (no longer sold on HSN), and broke. They replaced it.) Received mail that my account was past due. I called immediately to see what the problem was. It was an error on HSN's credit company - Comenity. Eventually they took off late fees, since I had paid on time and it was on my bank statement. Now it's reported on my credit score as 30 days past due.

I purchased a Nutribullet from HSN as a Christmas (2014) gift for my daughter & it stopped working in February. I tried calling Nutribullet's warranty dept., but, each time I was put on hold with & someone says, they are experiencing a high volume of calls so please leave your phone number and we will call you back. I left my phone number three (3) times, however, I never received a call back! When I called HSN (who actually referred me to the Nutribullet phone number) they said it was out of their hands (even though HSN is still deducting money from my checking account) and nothing they can do! I now find all kind of complaints about ordering from HSN & wish I had the sense to read reviews before I ordered! I will never order from them again! I am now stuck with a broken Nutribullet that I'm still paying on!

I purchased an HP computer from from HSN using the HSN card and received it in the middle of December. During the second half of January, the computer already started having technical difficulties - the blue screen of death. This is something that should not be happening a month after buying it. It was after 30 days but I contacted "customer service".

Most don't know this 'cause their page to most is hard to maneuver; and why would you, you're just making a payment! What it comes down to is ''late fees'' hidden in your payment, check it out. Look...don't just make a payment. Make sure things are up-to-date payment-wise and history. Fall asleep at the wheel and they will burn you!

DO NOT PURCHASE FROM HSN!! Or you will fall victim as I did. I ordered a Shantung Tufted Headboard in January. Upon receiving the item it was not at all what I expected it to be, it was cheap and poorly made. I had been in contact with HSN customer service for the past month. They initially informed me of how to return the item with their EZ returned label stating: the shipping charge is either $6.95 for a box under 5 lbs or $9.95 for a box over 5 lbs. I looked for the label in the package and was unable to locate one. When I advised the customer service rep this, instead of offering to provide me and link or a way to print an label they told me this item ships direct to the customer from the manufacturer and regrettably they do not participate on your EZ return label program and would be responsible for the shipping charge and they provided me with a shipping address in Illinois to ship the product back.

I sent an item I did not order. I put it in the box and returned it within 3 days. They said I ordered it about 6 months earlier and just returned it in February. I DO NOT WANT THIS OR ANYTHING FROM THEM. I WANT MY CREDIT CARD ERASED. I don’t even know what card they have.

Dasturdly Customer Service. And then another Supervisor named Ronni called me and immediately took the side of her co-supervisor in her very own cranky, PMS menstrual, indignant and abrasive manner which appears to run rampant amongst the near do well females that appear to be in compete charge and control of this dubious female oriented business which sells Keith Urban Guitars but will not stand behind their products in any way shape or form and when any customer will not bow down to their interruptive style of phone call dominance (where did the customer is always right get lost on these females, back when they passed their GED's for the very first time?).

Ordered a New Bissell Deep Clean Steam Cleaner 36Z9 from HSN on February 10th of 2015. Price was 279.99 with a 15% coupon for first time buyer discount. Total came to 243.50 after taxes. I chose the 4 payment program. The vacuum arrived in good time, about 6 days after the order was made. Problem began when opening the package, all brown box and double tape, obviously a used refurbished box that was re-taped. Opening the box, all parts were out of the package, just laying loosely in the package, unprotected. Not too mention, missing parts were noticed, these were the accessory pieces that attach to the vacuum for different cleaning purposes, none of them were in the box. The Steam Cleaner came with no Manual, No Warranty Card and absolutely no product detail or information.

I placed an order on 2/4/2015 for Whoopee to receive them by Valentines for my daughter. I went online and I saw my new home address in there with my new visa. I placed the order then I checked the next day and noticed it had two address: my new address for billing, but the shipping was an old address, an apartment that we lived in three years ago.

I have not able to shop with HSN because they blocked my shipping address. I have been contacted several times to solve this problem with no help. They said they can not release the block with no reason.

Keith Urban Guitars - My husband bought this for me as a Christmas gift. Was so looking forward to play the guitar, is there anything that can fix this? They told me to send it back, but I am afraid to get another in exchange in case it has the same problem.

I ordered this item hoping it would fit in my apt, it didn't. Even though I measured, it's hard to tell until it got here. When I tried to return it, HSN told me I would have to pay for return shipping $108-$132 since it was sent from the vendor. Nowhere on the page I ordered it from did it say this and on the returns page it talked about "easy returns". When I called the recording even says a certain price for items under 5 LBS and another price for items over. Less than $10. When I said it this to the person on the phone they had no answer. So now I have a $100 loss or a machine that I can't use. This my first purchase from this disingenuous company and my last.

Be very careful ordering from HSN. You are likely to get ripped off or disappointed if you order a lot. The disappointment is caused a combination of forces including the poor control HSN has over their orders and vendors followed by an extreme detachment from customers. As a customer, you are nothing more than customer cattle to make their dollars selling you often highly inferior products such as unsellable electronics they buy cheap to sell in bulk.

HSN and QVC ripped offs. Sent me things I didn't order then want to charge me for them. Said they will look into it.

Minnesota does not charge sales tax on clothing, yet HSN continues to say that Minnesota is not exempt from sales tax on clothing. They also charge sales tax on vitamins and Minnesota does not tax vitamins. With the vitamins they say they will refund the tax, which means when you order vitamins from them you have to call and get the money refunded.

I was waiting for the printer for 2 weeks then found out that it was returned due poor skills in the sales dept. When I called to fix it it took 15 minutes to wait for a service rep to deal with this issue and could not fix the pending issue with missed delivery. I am so pissed and down on this company. It took 3 minutes to make the sale and 30 minutes just to fail at a half ** attempt to fix it.

Joy Mangano pillows - They are the worst ever. Advertised for over 158.00 each. Sold for 2 for 39.00. They have all 4 corners completely flat, with no fillings. They can just barely be stuffed into pillow case. I tried several size cases and when you lay on them the case seems to go to the middle of the case. They have many flat places when you lay on them without filling and they look beyond horrible on your bed.

I ordered an Xbox one with a Kinect for my kids for Christmas 2014, but what I got was no Kinect and no Call of Duty game for 629.00. I called them a few days later and I was told that I was wrong about that and it was I who made the mistake. On their website it was no longer there. I even tried to check what I ordered through a link that they sent me after I ordered it, but that too was missing. Its the only link that says the page was not available. I am very upset with them to have lied about that and charge me for something that I didn't order.

Received by ups today 1-12-15 3 pc broken temptations. Will replace free, but charge me 9.95 shipping fee. There should not be a shipping fee, very angry. Will be my last order and will return this big order.

I tried to make my first purchase after being approved for the HSN credit card. I was instantly denied due to someone that shares my address having an outstanding balance. My credit is fine and I feel that it's unfair to judge me according to someone else's failure to maintain their credit.

bothered to check. But to our surprise and dismay, the disc was a store edition CD, not the first print gold one. The CD print cover has the item number 48900 and the disc inside is numbered 45400. The actual gold CD should match the case number. I'm only posting this because I thought HSN was supposed to be a reputable company, but now if they did this kind of stuff back then, what have they been doing all these years to other customers with other products?

I purchased two 3-packs of Steeler T shirts. There was 2 different short-sleeved black and gold T's, and the one I liked the best was a long sleeved grey T. This was an after-Christmas sale, so the price was great at 17.99 for all 3. When the order came all I got were the black T-shirts. The grey T-shirts were missing. When I called, of course they did not have any to send me, so a got a whole $3.49 per missing shirt. I only bought from HSN one other time, and had a problem with that order, and now this. I will NOT go back.

Purchased Macbook Air from HSN. They took money out of account. I paid 49.00 for 2-day express shipping to give to daughter before she headed back to college. Its been 4 days and it has not shipped yet. They refuse to let me cancel the item. Talked to several people and all gave a different story - from they guarantee it will be here on time to there is no way it will. These people are ridiculous. DO NOT BUY ANYTHING FROM HSN!!!!!!!

I ordered a laptop from HSN. Barbara stated it would be in my hands 7-10 days. I said, "I'm going on vacation in 12 days and your delivery promise must be kept." I was assured there was no fear to be felt. On the 8th day I received an Email that stated it was sent today. I called HSN, their comment; If I'm not happy with the product when I receive it, just return it (WITHIN THE 30 days). Open it up and use the return label. I said I won't be home for 4 weeks. She said "I don't know what to tell you, except have a neighbor go get it." Otherwise if it disappears I WOULD BE RESPONSIBLE for it. I said what happened to my assurance on the delivery time. SHE SAID NO HSN person would make that promise.