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HSN
HSN
Overall Satisfaction Rating
1.21/5
  • 5 stars
    2
  • 4 stars
    0
  • 3 stars
    1
  • 2 stars
    2
  • 1 stars
    55
Based on 60 ratings submitted in the last year
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HSN

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592 HSN Consumer Reviews and Complaints

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Page 7 Reviews 181 - 210
Rated with 1 star
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Verified Reviewer
Original review: Feb. 10, 2016

I placed a order for exercise equip for 219.99 and 5 payments of 43.99. So the order after I put my cc in did not go thru so I called and spoke to cs to see if the order went thru. They said they did not see it. So she went to place the order for me and said the lowest payment was 4 payment for 54.99 something like that. And I told her "I just place a order for 5 payments" and she said that the price was now locked in. "In a matter of seconds" I said. So I told her to make sure no order was made cause they lied on the show and I just seen it on the website. They were trying to scam me. I told them no order better show up on my card or they will have a lawsuit.

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 6, 2016

About March 2013 I placed order with HSN. I was ready to pay but I was directed to HSN credit card which I took it when bill arrived. I tried to make payment by Atm I was told there will be $15.00 processing fee to pay $35.00 bill. Then I said close the account but rather than closing the account they kept on charging me late fee added to my account. Then on Nov. 2013 again I called this time they waive the $15 fee then accepted my payment. At this time again I asked them to close my account and send me the final bill but they refused to do that. Now after 3 years trying to extort $335 for $35 which was paid they have sent their collection baboon to extort $335 more. If this not taken off my credit report I will have to use court system to expose them for what a rotten extortionist HSN is.

14 people found this review helpful
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Rated with 1 star
Original review: Feb. 2, 2016

My wife just purchased an HP pc from HSN and it was purchased as new but it has 7.0, 8.0 and 8.1 setups. Not a clean Windows 10. HSN may or may not know this but they should because it is being sold as new. With three previous version of Windows installed says it is not new but an updated version of Windows. To sell/charge as a new product should be against the law.

14 people found this review helpful
Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: Jan. 31, 2016

Unfortunately I have already purchased well over 1,000 dollars at HSN within the past 2 months... I will NEVER purchase any goods from HSN again! I recently moved from my parents to my own place but kept my billing address the same. I am a private nurse (out to work 2 weeks at a time) so I requested for the items ordered to be shipped where I was going to be VS leaving them at my front door for days unattended) which they did, and I was happy with my delivery! Next thing I knew I received an email stating that other items I had on back order were cancelled and when I called, I stumbled upon the most HORRIBLE SUPERVISOR EVER. I was treated like a common criminal and she placed a BLOCK on my account, and all this because I gave a shipping address to ensure I received the goods on time. I called customer service to speak to her and see about rectifying the situation, SHE REFUSED.

20 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Jan. 26, 2016

My last purchase from HSN was my last. I called and talk with an agent, she was rude. She did not give me time to ask my question before she said "You should check your statements." I asked to talk to a manager, she informed me there was no manager available. I asked her to give me the telephone number to call and file a complaint. She stated, "They will tell you the same thing I am telling you." I informed her it does not cost anything to be nice. I asked her to close my account and I will never purchase anything from HSN again. She stated, "If you read your statement you would not have to call and ask questions." I informed her I do not receive statements, I use paperless. She stated, "You can view your account online and see everything for yourself." I called the number she gave me, I got a recording but no one called me back. I will never make another purchase from HSN.

13 people found this review helpful
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Rated with 5 stars
Verified Reviewer
Original review: Jan. 26, 2016

I bought a circuit and was pleased that it was delivered before the time they allowed for delivery. I thought that was great since it was Christmas time with lots of online orders. The product was packaged well and all was received in good shape. The return policy is good. I have returned another item (not this one) and had no problem at all. I was given a return slip for the item and my credit card was credited promptly. The lady that helped with my return was pleasant and very helpful. NO pressure to send me a replacement.

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 26, 2016

I purchased a new cat litter box. All you had to do to clean it was to turn it over and back up and remove the tray and all waste would be in there leaving litter clean. My cat used it the first time and the box turned over with the cat in it. When I went to clean it nothing came out in the tray. They have a money back guarantee and sent return labels with purchase. I sent the product back. I paid 30.00 for the cat box. My refund was 12.00. I was charged shipping both ways. I won't shop there again!

17 people found this review helpful
Rated with 1 star
Verified Buyer
Original review: Jan. 24, 2016

Since takeover by another bank, HSN has unfair practices. I purchased a 42.00 Flexpay item (2 payments of 21.00). I have 100% on time payment record for well over 15 years, and have a lot of credit available to me and very good credit rating. Their online service is horrible!! I KNOW that I set up autopayments for this item. Well, it was never deducted from my account. By midnight of your payment due they SMACK you with LATE PAYMENT FEES (mine was over $25). They show no records of payment.

I tried to send message via their secured message center 3 times, and after writing my question about this, each time I was told, they couldn't process my message. HMMM, what is going on here? They have ruined my credit now for a measly $42 that I did have set up to pay. AND now that I am trying to save that receipt, their website once again is saying that I can't download receipt and now am just getting a circle round and round and round and nothing!

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16 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Jan. 1, 2016

HSN said fast quad core. Actually low end processor. 1.6 gig h, not 3.3 like others. Said hundreds of dollars free software already loaded, also false. Most software is 30 day trial or 1 year subscription then you choose to buy it or a similar one. Not ready to run, actually need to spend lots of time downloading. Some software when you download it you enter the security key on the card and get an error so it doesn't run. Said it came with 7 day 24 hour support. Called and the place is closed, many consumers complained of no service. Website said some services require $99 fees, call for quotes!

Even the McAfee Security Software is not loading. Requires you to make a Google account so instead of just Xfinity emails I'd also have another e-mail account with Google. Going to try to load the others programs. Should have just bought a better laptop and download free software and buy the Microsoft Office 365 and have the speed. Hope wife sends her (this) Christmas present back! Should be illegal to call free trials as owning the license for all the listed software.

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22 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 18, 2015

On 12/12/15 my son ordered an electronic item from HSN. He thought the deal was a decent deal for the item ordered. iPad mini 4, paid 19.54 extra for 4-day shipping. Arrival date should have been 12/17/14. On 12/15/15 received email from HSN - item shipped. We contacted HSN, amount of payment had not been deducted from account yet. We called 3 days in a row from 12/13 to 12/17... spoke with numerous 'customer service' reps. I think they just have the job of 'double talk' once your order is placed because they cannot actually HELP you.

We finally discover from a 'Karen' item was never shipped (this is only after I contact UPS with the tracking number provided by HSN). She promptly tries to get me to spend 41$ for 2 day shipping, she re-orders item (no I did not spend 41$ more) and then we noted funds deducted from account. I then go to HSN website, open a 'chat' with Kenyl. Now this person indicates we would 'probably' receive item by 12/27!!! This is after date Karen guaranteed, plus after Christmas.

I make one more call to HSN, speak with 'Susan'. She indicates since now it's after hours, no supervisor is available. Call back in am to speak with someone. She only states "well Karen should have not told you that date. There's nothing I can do." One thing is very clear - buy from QVC, Amazon, even eBay - are ALL better than HSN!!! NEVER ever again HSN!

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19 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 16, 2015

I tried placing an order online for my mother's christmas gift. Whenever I tried to enter the promotional codes advertised on the homepage at checkout, it would restart my order. I had to wait until the next day when the promotional code had expired to try again. When I finally placed the order they charged my card and then cancelled it for no reason. When I called customer service I was repeatedly hung up on, and when I finally reached an agent, she wanted to either charge my card a second time or make me wait a few days to re-do the order, at which point I would need to pay for expedited shipping to get it to my mom in time for Christmas. It's all a scam!!!

21 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Dec. 12, 2015

Purchased LG Tracfone with 1200 min of talk, text, data. In process of porting old Tracfone number to new Tracfone, 1200 mins were lost. I called HSN to let them know of problem caused and need to return with desire of replacing phone. Easy Return Slip Not Included in Box. I went on HSN website to print return slip as directed by HSN to find unable to do so. Had to call HSN to get them to email me an easy return slip. I believe this company was anticipating problems with this phone and did all possible to misdirect consumer in effort to return defective product. Not happy!

15 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 9, 2015

HSN and Flexpay is a trick to the consumer. Please don't even try Flexpay unless you have excellent credit. HSN makes it seem so easy to place item in cart, check out and select Flexpay, however they are doing a soft pull on your credit and will take your payment. But if you have a credit score 700 or below they have a tendency to cancel order and here is another upsetting fact... It takes days for the money to post back to your bank account. My daughter decide to buy a laptop on Flexpay and this is pretty much how it played out. Called customer service and they're clueless and couldn't pull their finger out of their **. I hope this review will spare someone else from having their funds on hold for a product they will not receive unless buying outright.

32 people found this review helpful
Rated with 1 star
Original review: Dec. 3, 2015

Ok so I purchased Star Wars Battlefront off of HSN on 11/30/15. I picked two-day shipping to receive it today 12/2/15. My package JUST shipped this morning after days of being processed and packaged. I tried to track my package all day today and I can't find anything with that tracking number. I called UPS and was told that that tracking number is not linked to any package. After back and forth phone calls with HSN I called again only to be told they don't know anything about where my package is at. I asked multiple times if it were possible for them to provide me with the correct tracking number and I was told that he doesn't know anything and that there's a chance I "might" receive it tomorrow.

I spoke to the supervisor and she told me I would receive it today or "no later than tomorrow." I spent 96$ all together on this order only for it to vanish and get the runaround by their customer service team. I now have to go out tomorrow to purchase the same game I was initially supposed to receive today. The customer service is horrible and careless. I will never ever, ever do business with them again.

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19 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Dec. 2, 2015

This was represented as a quad core computer. I had complained about it from the beginning to HSN. They told me to call HP for help. I called HP and they told me that they have no knowledge of my purchase. The only advise that they could give me was to reformat my computer which had absolutely nothing on it. I did that and it was still slow. I finally got in touch with a computer specialist that could not figure out why it was not working with the program that required a quad core. After going into the control panel he found out it was NOT a quad core. It was a dual core. That is generations different. HSN will do nothing but give me a $130.00 credit toward the computer. I now have to purchase a new computer even though this one was never used since I need the quad core computer and was told that I purchased a quad core. HSN does not stand behind the products they sell!

16 people found this review helpful
Rated with 1 star
Verified Buyer
Original review: Dec. 2, 2015

I place an order with HSN. The estimated delivery date was set at two weeks. I was very surprise to discover UPS made an attempt to deliver the package 3 days after the order was place. Even though the order says 10 business days for delivery. I called UPS and asked if they could hold the package for pickup at one of their centers. UPS said no. HSN place restrictions on the package. NO holds or change of delivery address, signature required. I told them I have ID with my address and could sign for it at UPS.

HSN has refused to call UPS and give them authorization to hold the package. The package that came 10 days early. I explained to HSN if I'd know it was coming 10 days early I would have made sure someone was home to sign for it. They basically told me that's my problem. I just have to have someone stay by the front door for the next two days. They would refund me in 7 to 10 business days after the package is returned to HSN by UPS.

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13 people found this review helpful
Rated with 1 star
Verified Buyer
Original review: Dec. 1, 2015

Stumbled on HSN station, bought 4 small steamers for presents, talked me into credit card, deducted $10, told me I would get special deals. Got card paid bill, got steamers, 2 were broken. Called, they sent 4 more, didn't send back so I planned to pay. Credit card closed my account, said I didn't activate so I paid with another card. Wrote me nasty notes threatening to send me to collections of something to that effect. Called, straightened out, paid for 2 more or whatever they claimed I needed. I got another nasty letter 4 times, one for each steamer. Called back, they said they would straighten out.

Watching HSN channel Thanksgiving time, saw a super great deal on wireless headphones for all my kids and my husband's kids. Went to buy and they told me I had a hold on my account and I would not be allowed to buy anything, not even on another credit card. And told me that no one could order those from my address and to call that next Monday. Called on Monday and they told me it would take 5 to 7 days to clear up the problem on my account and confirmed to me "so sorry can't get the flex pay" or the deals I wanted unless someone else bought it for me in their name. So shocked. So unprofessional, unorganized, and I will never give that channel my time or money again.

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10 people found this review helpful
Rated with 1 star
Verified Buyer
Original review: Nov. 28, 2015

I am upset that I was billed twice for some shorts that I bought. The first pair of shorts never arrived at my house so I called to see why they haven't arrived and I was told that they would send me some new ones. I did receive them and was happy but then saw that they billed me for both shorts. Then I received a letter stating that they did an investigation and that I did receive them which is a lie. I don't understand why if I never received the first ones. I am upset that HSN is calling me a thief and a liar. I will not be shopping at HSN anymore .

15 people found this review helpful
Customer increased Rating by 3 stars!
Verified Reviewer Verified Buyer
Resolution response: Dec. 17, 2015

I was upset. I apologize. They called me and fixed the issue. I will continue shopping with HSN.

Original review: Nov. 21, 2015

I ordered an LG Android phone. It comes with 400 minutes++ package. I couldn't get it. No instruction on TV, just sell, sell. It is with TracFone. I kept calling. They gave me a # to call which always says, "Can't give you information." I don't like this gimmicks. I will report to BBB. HSN told me to return the phone. I don't believe this kind of communication.

10 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Nov. 20, 2015

I purchased a NEAT scanner from HSN in August of 2015 and it came with 30 days of their cloud service. I used it a couple of times but then started having some health problems and ended up being in the hospital and numerous Doctor's office visits and it went beyond their 30 day return period. It was only after the 30 cloud trial ended did I find out that almost all the fancy features with the NEAT scanner do not work without a subscription to their cloud service which is ridiculously high priced and I simply do not feel that I should have to pay for their cloud service to use this device. This particular fact was never stated when I watched the presentation.

When I contacted HSN customer service they were "very sorry I felt it was misrepresentation, but there was nothing they could do as it was over the 30 days return period." HSN did in fact misrepresent this product (fyi: so does NEAT on its own website). I have been doing business with HSN for many years and have never had a bad problem with them until now. This is flat out fraud that they will not stand behind.

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12 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Nov. 16, 2015

HSN Anna Griffin Pop Up Christmas Card Kit - $69.97 plus shipping $7.95 I believe. Received it quickly, so far so good right? When I go on to HSN it shows me never having bought anything. Meanwhile I have the kit, payments are being charged to my bank account, and there is no one you can contact for any problems since they show me never having purchased it to begin with. Now, not only have I had problems in the past with them (yes, had my account blocked too, still is! but we find ways around) I have an even more vapid problem with them now. I guess they are sub-contracting or farming out their orders. Or maybe they get paid by the number of items they sell for such and such a company on air, and then have nothing to do with fulfillment of the order or anything more to do with it once you order.

You have to admit this takes the cake. It has happened the past few times I have ordered from them, when I call them there is nothing in the computer showing my having purchased these items. YET, I have them in hand and am being CHARGED for them in my BANK ACCOUNT. Are you as mystified as me? Don't do business with third parties, or go-betweens - you have no recourse!!! That leaves you UP YOU KNOW WHERE without a YOU KNOW WHAT!

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12 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 13, 2015

I went to place an order two weeks ago and got all the way to the payment page before I landed on a page saying account blocked. I called customer service who told me that my account had been cancelled due to too many returns. I asked why I had no notice of this and she said a letter was sent, which I still have not received. I tried to explain that I have always, in over 15 years of being a customer, ordered more than one of the item I wanted, since experience has taught me that HSN's quality control is a bit lacking, even with the brands they sell that I have bought and been happy with in the past.

I told the rep that I had to return not only a number of defective items in the last month, but also incorrect items that were shipped instead of what I had ordered, and I had continued to place orders for the same items until I was satisfied and kept them. She commiserated but said the decision was final and I had no recourse and nobody to speak to about this. So the bottom line is, if HSN makes a mistake, it is your fault, not theirs. And needless to say, as a long term customer, I am now warning everyone to stay far away from HSN.

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14 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Nov. 12, 2015

Placed an order. Order was cancelled because they said they could not verify my address. I verified my address and then they told me item was out of stock. However, my bank account is still pending. This was my first and last time I will ever order from this company. And, their customer service experience sucks.. I ordered this when they claimed they had 200K and now I have had to spend more money somewhere else. If they needed to verify my address then they should of put the order on hold. They didn't need to verify my order for accessories that I ordered at the same time. They ship that right out. Well, now I don't want any part of HSN so I will be shipping that back to them... What a nightmare. Not recommended.

10 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 11, 2015

I just recently ordered two different Andrew Lessman supplements, and only received one in my secure mailbox. I emailed their Customer Service department to let them know. I was told both supplements should have been mailed in the same package. I checked with my mail carrier, he said he never saw a second package from HSN. I emailed them again, and was told they would ship another package. I never received it. I again contacted them and was told the supplements were no longer available. They never contacted me to let me know. Sent them a stern email, telling them I should have been contacted. Also let them know I would never shop with them again. I would purchase directly through Lessman's website.

Days later, I received a letter from HSN telling me they were satisfied with their investigation, they show I did indeed receive the supplements, and I would be charged for them. They did not supply any proof. They will be losing a lot of business from my friends and family over a bottle of $9 supplements! Sloppy way of running a business.

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8 people found this review helpful
Rated with 1 star
Original review: Nov. 8, 2015

Ordered a computer via Flex Pay and they processed the first installment providing a transaction number. A successful purchase or so I thought. The next day HSN sent an e-mail advising the order was cancelled due to " Flex Pay Ineligibility." I went to my bank account to find they had not taken the money. Decided to go online, created an account and purchases the item via PayPal without talking to liar at HSN.

The person who took the order never once said Flex Pay was subject to credit review. The CSR also tried desperately to upsell additional services including an extra "warranty" product--all of which I declined. Never ever will I shop this company again. Watching my bank account like a hawk to ensure they don't over charge since I see someone already got ripped off by HSN and PayPal. Horrible company. Too many other (safe and reliable) online merchants who truly are appreciative of their customers. Never again!

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8 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Nov. 7, 2015

HSN also blocked my account, which I had for years, because my roommate ordered something & didn't pay for it. I had no idea until I tried to order something & saw my account was blocked & they would not remove it until the balance was paid. So I said whatever! Not paying for his mess, so here's all you have to do to get around this. Have a friend or family member purchase what you want, pay them and when it arrives at their home, just go and pick it up. Blocked situation solved!

9 people found this review helpful
Rated with 1 star
Verified Buyer
Original review: Nov. 5, 2015

I bought this paper shredder 12-1-14. About 6 months later maybe 25-30 uses, the machine started to make noise. I bought some blade oiling sheets but it didn't make a difference. I called HSN but they said it was over 30 days and I had to call the manufacturer. I called Embassy and they said they would replace it. My complaint is the machine is a piece of junk and they won't pay for shipping to return it. It cost me 50$ to send it back. The machine originally cost $149.75 with tax. Made in China and I would advise not to buy it. When I asked if they made any upgrades to the machine they couldn't tell me.

6 people found this review helpful
Rated with 3 stars
Verified Buyer
Original review: Oct. 31, 2015

A few months ago I ordered jeans; the stretch kind... I had to send them back because they were too large. I did get the new pair & they were in black. I've worn them but not excessively and they just faded out so bad that now they look very gray and worn... one of the zipper tabs just broke off on the hem of the jean! I loved the fit... one of the most comfortable pair of jeans I have ever worn... but so disappointed in the color fading and the metal part falling off the jean. I have thrown the receipt away as that was several months ago so I don't even have that information any longer. I wish I did I would be happy to have given it to you!

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 31, 2015

I had a very bad experience with HSN. I had just heard about steam mops from my son, his friend had purchased one. So my son knowing that I am disabled, I was shot by a drive-by while 6m pregnant, now only have use of one hand. So he knew the mop would be perfect for me. So I called to purchase the steam mop. I was 15 dollars short but was getting my check soon, so I ordered it on the FlexPay. I knew I would be able to pay the full amount before my 1st payment was due. So I received the mop and I didn't even take it out of the box. I noticed this mop was way too small, it was like a toy. So I closed the box back up and the outside of the box says 3 easy steps to return. I sealed the box and followed the instructions and returned their product.

2 months later I start receiving mail I thought was advertising so I just threw it away. One day I open one and they are charging me more money than the price of the steam mop. I called to tell I sent the mop back a long time ago. They said they received it but I didn't pay the 10 dollar shipping. I told them the post office took the box without any charge. I followed their instructions on the box. So they are continuously making this bill higher and higher. After that discussion I sent them their 10 dollars. But as of now they want 188.00 for a mop that was 119.00 that I sent right back. And also I sent their 10.00 late but they got it. This is wrong to do this to people. I did not keep or damage their mop. I returned it. They are wrong in so many levels. Be careful dealing with HSN.

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18 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 25, 2015

Since I'm trying to go back to school, I was trying to look for a way to get a laptop for a decent price and decided on trying HSN after being recommended online. That was my first mistake. Everything went by pretty easily with me entering my information and such and before I knew it, my order was confirmed and for $100 every month. However, not even the next day, the order was cancelled. I was confused but didn't care. I'd take my money elsewhere. Except they hadn't replaced my funds.

I waited several days (my second mistake) in hopes that I'd receive my money. It's been four days. I contacted them and after they finally admitted to knowing my purchase and the first lady laughing at my frustration, I was told by a man that my card was lost or stolen even though they managed to get my money. I was told to contact my bank since they shouldn't do anything and I promptly did. Thankfully, I was able to get my money back but I will never use them again and will refrain from ordering online.

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18 people found this review helpful
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HSN Company Information

Company Name:
HSN
Website:
www.hsn.com
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