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HSN
HSN
Overall Satisfaction Rating
1.21/5
  • 5 stars
    2
  • 4 stars
    0
  • 3 stars
    1
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    52
Based on 58 ratings submitted in the last yearSHOW RATING DISTRIBUTION

HSN

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575 HSN Consumer Reviews and Complaints

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Verified Buyer
Original review: Nov. 28, 2015

I am upset that I was billed twice for some shorts that I bought. The first pair of shorts never arrived at my house so I called to see why they haven't arrived and I was told that they would send me some new ones. I did receive them and was happy but then saw that they billed me for both shorts. Then I received a letter stating that they did an investigation and that I did receive them which is a lie. I don't understand why if I never received the first ones. I am upset that HSN is calling me a thief and a liar. I will not be shopping at HSN anymore .

15 people found this review helpful
Customer increased Rating by 3 stars!
Verified Reviewer Verified Buyer
Resolution response: Dec. 17, 2015

I was upset. I apologize. They called me and fixed the issue. I will continue shopping with HSN.

Original review: Nov. 21, 2015

I ordered an LG Android phone. It comes with 400 minutes++ package. I couldn't get it. No instruction on TV, just sell, sell. It is with TracFone. I kept calling. They gave me a # to call which always says, "Can't give you information." I don't like this gimmicks. I will report to BBB. HSN told me to return the phone. I don't believe this kind of communication.

10 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Nov. 20, 2015

I purchased a NEAT scanner from HSN in August of 2015 and it came with 30 days of their cloud service. I used it a couple of times but then started having some health problems and ended up being in the hospital and numerous Doctor's office visits and it went beyond their 30 day return period. It was only after the 30 cloud trial ended did I find out that almost all the fancy features with the NEAT scanner do not work without a subscription to their cloud service which is ridiculously high priced and I simply do not feel that I should have to pay for their cloud service to use this device. This particular fact was never stated when I watched the presentation.

When I contacted HSN customer service they were "very sorry I felt it was misrepresentation, but there was nothing they could do as it was over the 30 days return period." HSN did in fact misrepresent this product (fyi: so does NEAT on its own website). I have been doing business with HSN for many years and have never had a bad problem with them until now. This is flat out fraud that they will not stand behind.

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12 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Nov. 16, 2015

HSN Anna Griffin Pop Up Christmas Card Kit - $69.97 plus shipping $7.95 I believe. Received it quickly, so far so good right? When I go on to HSN it shows me never having bought anything. Meanwhile I have the kit, payments are being charged to my bank account, and there is no one you can contact for any problems since they show me never having purchased it to begin with. Now, not only have I had problems in the past with them (yes, had my account blocked too, still is! but we find ways around) I have an even more vapid problem with them now. I guess they are sub-contracting or farming out their orders. Or maybe they get paid by the number of items they sell for such and such a company on air, and then have nothing to do with fulfillment of the order or anything more to do with it once you order.

You have to admit this takes the cake. It has happened the past few times I have ordered from them, when I call them there is nothing in the computer showing my having purchased these items. YET, I have them in hand and am being CHARGED for them in my BANK ACCOUNT. Are you as mystified as me? Don't do business with third parties, or go-betweens - you have no recourse!!! That leaves you UP YOU KNOW WHERE without a YOU KNOW WHAT!

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12 people found this review helpful
Verified Reviewer
Original review: Nov. 13, 2015

I went to place an order two weeks ago and got all the way to the payment page before I landed on a page saying account blocked. I called customer service who told me that my account had been cancelled due to too many returns. I asked why I had no notice of this and she said a letter was sent, which I still have not received. I tried to explain that I have always, in over 15 years of being a customer, ordered more than one of the item I wanted, since experience has taught me that HSN's quality control is a bit lacking, even with the brands they sell that I have bought and been happy with in the past.

I told the rep that I had to return not only a number of defective items in the last month, but also incorrect items that were shipped instead of what I had ordered, and I had continued to place orders for the same items until I was satisfied and kept them. She commiserated but said the decision was final and I had no recourse and nobody to speak to about this. So the bottom line is, if HSN makes a mistake, it is your fault, not theirs. And needless to say, as a long term customer, I am now warning everyone to stay far away from HSN.

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14 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Nov. 12, 2015

Placed an order. Order was cancelled because they said they could not verify my address. I verified my address and then they told me item was out of stock. However, my bank account is still pending. This was my first and last time I will ever order from this company. And, their customer service experience sucks.. I ordered this when they claimed they had 200K and now I have had to spend more money somewhere else. If they needed to verify my address then they should of put the order on hold. They didn't need to verify my order for accessories that I ordered at the same time. They ship that right out. Well, now I don't want any part of HSN so I will be shipping that back to them... What a nightmare. Not recommended.

10 people found this review helpful
Verified Reviewer
Original review: Nov. 11, 2015

I just recently ordered two different Andrew Lessman supplements, and only received one in my secure mailbox. I emailed their Customer Service department to let them know. I was told both supplements should have been mailed in the same package. I checked with my mail carrier, he said he never saw a second package from HSN. I emailed them again, and was told they would ship another package. I never received it. I again contacted them and was told the supplements were no longer available. They never contacted me to let me know. Sent them a stern email, telling them I should have been contacted. Also let them know I would never shop with them again. I would purchase directly through Lessman's website.

Days later, I received a letter from HSN telling me they were satisfied with their investigation, they show I did indeed receive the supplements, and I would be charged for them. They did not supply any proof. They will be losing a lot of business from my friends and family over a bottle of $9 supplements! Sloppy way of running a business.

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8 people found this review helpful
Verified Reviewer
Original review: Nov. 8, 2015

Ordered a computer via Flex Pay and they processed the first installment providing a transaction number. A successful purchase or so I thought. The next day HSN sent an e-mail advising the order was cancelled due to " Flex Pay Ineligibility." I went to my bank account to find they had not taken the money. Decided to go online, created an account and purchases the item via PayPal without talking to liar at HSN.

The person who took the order never once said Flex Pay was subject to credit review. The CSR also tried desperately to upsell additional services including an extra "warranty" product--all of which I declined. Never ever will I shop this company again. Watching my bank account like a hawk to ensure they don't over charge since I see someone already got ripped off by HSN and PayPal. Horrible company. Too many other (safe and reliable) online merchants who truly are appreciative of their customers. Never again!

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7 people found this review helpful
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Verified Reviewer
Original review: Nov. 7, 2015

HSN also blocked my account, which I had for years, because my roommate ordered something & didn't pay for it. I had no idea until I tried to order something & saw my account was blocked & they would not remove it until the balance was paid. So I said whatever! Not paying for his mess, so here's all you have to do to get around this. Have a friend or family member purchase what you want, pay them and when it arrives at their home, just go and pick it up. Blocked situation solved!

9 people found this review helpful
Verified Buyer
Original review: Nov. 5, 2015

I bought this paper shredder 12-1-14. About 6 months later maybe 25-30 uses, the machine started to make noise. I bought some blade oiling sheets but it didn't make a difference. I called HSN but they said it was over 30 days and I had to call the manufacturer. I called Embassy and they said they would replace it. My complaint is the machine is a piece of junk and they won't pay for shipping to return it. It cost me 50$ to send it back. The machine originally cost $149.75 with tax. Made in China and I would advise not to buy it. When I asked if they made any upgrades to the machine they couldn't tell me.

6 people found this review helpful
Verified Buyer
Original review: Oct. 31, 2015

A few months ago I ordered jeans; the stretch kind... I had to send them back because they were too large. I did get the new pair & they were in black. I've worn them but not excessively and they just faded out so bad that now they look very gray and worn... one of the zipper tabs just broke off on the hem of the jean! I loved the fit... one of the most comfortable pair of jeans I have ever worn... but so disappointed in the color fading and the metal part falling off the jean. I have thrown the receipt away as that was several months ago so I don't even have that information any longer. I wish I did I would be happy to have given it to you!

4 people found this review helpful
Verified Reviewer
Original review: Oct. 31, 2015

I had a very bad experience with HSN. I had just heard about steam mops from my son, his friend had purchased one. So my son knowing that I am disabled, I was shot by a drive-by while 6m pregnant, now only have use of one hand. So he knew the mop would be perfect for me. So I called to purchase the steam mop. I was 15 dollars short but was getting my check soon, so I ordered it on the FlexPay. I knew I would be able to pay the full amount before my 1st payment was due. So I received the mop and I didn't even take it out of the box. I noticed this mop was way too small, it was like a toy. So I closed the box back up and the outside of the box says 3 easy steps to return. I sealed the box and followed the instructions and returned their product.

2 months later I start receiving mail I thought was advertising so I just threw it away. One day I open one and they are charging me more money than the price of the steam mop. I called to tell I sent the mop back a long time ago. They said they received it but I didn't pay the 10 dollar shipping. I told them the post office took the box without any charge. I followed their instructions on the box. So they are continuously making this bill higher and higher. After that discussion I sent them their 10 dollars. But as of now they want 188.00 for a mop that was 119.00 that I sent right back. And also I sent their 10.00 late but they got it. This is wrong to do this to people. I did not keep or damage their mop. I returned it. They are wrong in so many levels. Be careful dealing with HSN.

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18 people found this review helpful
Verified Reviewer
Original review: Oct. 25, 2015

Since I'm trying to go back to school, I was trying to look for a way to get a laptop for a decent price and decided on trying HSN after being recommended online. That was my first mistake. Everything went by pretty easily with me entering my information and such and before I knew it, my order was confirmed and for $100 every month. However, not even the next day, the order was cancelled. I was confused but didn't care. I'd take my money elsewhere. Except they hadn't replaced my funds.

I waited several days (my second mistake) in hopes that I'd receive my money. It's been four days. I contacted them and after they finally admitted to knowing my purchase and the first lady laughing at my frustration, I was told by a man that my card was lost or stolen even though they managed to get my money. I was told to contact my bank since they shouldn't do anything and I promptly did. Thankfully, I was able to get my money back but I will never use them again and will refrain from ordering online.

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18 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Oct. 21, 2015

My mother purchase a mop . There were parts missing. She called HSN they said they would send her out a new mop. She could take out the parts that she needed and return it. My mother is an elderly person she thought she was being charge for the shipping back and didn't understand. She did not meet the 15 day deadline to return the product by the time she contact me and I was able to help her send it back. We asked for them to still receive the product and refund her money. They would not do it and ended up charging her for the other mop.

So if you have any elderly person ordering from here and they have any type of difficulty HSN will not identify this as a special circumstance. She still wanted to keep her original mop but be able to send the other one back (with the parts taken out that she needed that the original mop did not contain) and did not make the 15 day deadline. They would not accept it and charge her for the second one they sent out!

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10 people found this review helpful
Original review: Oct. 20, 2015

I was shopping around online for a certain Xmas gift for my husband and saw that HSN had the item for a reasonable price. I was ready to place my order and a pop-up came up on my screen stating that if I sign-up for emails from HSN, I would receive a 15% off coupon to use for my first order with them. I decided to wait to order the item, thinking I would get my coupon fairly quickly, but it is now 3 days later and still no coupon! I chatted with customer service twice asking about my coupon and they both gave me a different answer! I am so frustrated with them already and I haven't even ordered from them yet! After this experience, I am not going to order anything from them. There are many other retailers online that I can order the item from... They already lost my business!!

10 people found this review helpful
Verified Buyer
Original review: Oct. 18, 2015

Ordered a TV and 2 computers 5 months ago for a giveaway at my wife's party. Opened the TV last night. The whole corner and screen is all broken, no marks on the box. Called HSN, they said they won't do anything about it. WILL NEVER BUY FROM THEM AGAIN!!!

15 people found this review helpful
Verified Reviewer
Original review: Oct. 16, 2015

I received a statement from HSN yesterday and today, I paid my monthly installment. I went onto the shopping page and found a very nice pair of slippers that were reasonably priced. When I went to checkout, I received a message that my account is blocked. I knew that because in August I broke my hip and failed to make that month's payment. I tried to see if I could use my VISA card for the purchase, but found out immediately that the only way I can buy items from HSN is with THEIR card!!! I am extremely upset that they have basically cornered the market on purchasing their products.

Unfortunately, I don't have the extra cash to pay off my balance, so here I sit with no slippers. I think that is downright unfair to the general public!! Things are very tough right now and when you see something that is a good deal, you can't have access to it. I think I will cut up my HSN card, pay my balance, and not ever shop there again! I sincerely hope they lose more customers by their unfair policies!!!

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11 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Oct. 10, 2015

I have been doing business with HSN for about 8 years. I have purchased thousands of dollars in merchandise, mostly jewelry, but other items as well. I have purchased Steve Madden shoes, Joy Mangano items, Iman luggage etc. and I have ALWAYS been treated with respect, and honesty. I did purchase a printer a couple of years ago, had a lot of trouble setting it up, returned it, and received a full refund without any hassle. Frankly I find it hard to understand all those negative reviews, when my experience has been SO different. My sister also purchases items without any problems.

11 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Sept. 23, 2015

I purchased two items on Home Shopping Network (HSN) using PayPal selecting my credit card as the payment source. HSN overrode my PayPal option to bill my credit card and billed the two items separately to my bank account against my knowledge. This resulted in several overdraft fees. I called HSN and PayPal repeatedly insisting they bill the credit card I selected at checkout. HSN said they would, and then billed the bank account again, resulting in more overdraft fees. I contacted PayPal and removed the bank account from PayPal.

I called HSN who said both items were paid for and the case was closed. After several stressed phone calls, HSN partially refunded the overdraft fees. Then four days after I removed the bank account from PayPal, HSN bills the bank account again via PayPal, resulting in more overdraft fees. Arggh!!! I stressed out with PayPal who reimbursed me for the balance of the overdraft fees. I went to the bank and closed the checking account, so it could no longer be billed by HSN and to stop the overdraft fees.

HSN wants me to shop with them again. I don't think this will happen nor will I connect a bank account to any online bill paying service. I also wiped all payment and general information from my HSN profile. To add insult to injury, PayPal still charged be $1.50 per check (total $3.00) to mail the HSN and PayPal overdraft refunds to my home address as a bank account was no longer linked to PayPal. There are lots of online companies that will let me pay with a credit card without all of this drama. I will pass on shopping on HSN and will avoid using PayPal where I can in the future.

I did receive the items I ordered. HSN also refunded expedited shipping fees and it took three weeks, several visits to the bank and multiple calls to HSN and PayPal to straighten this all out. I would not recommend HSN or attaching a bank account to PayPal. Once the vendor has your bank account information, the buyer lose all control and protection from being repeatedly billed from vendors who refuse to bill the source you select at checkout.

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9 people found this review helpful
Original review: Sept. 21, 2015

I received (6) items for family for Christmas presents. The (6) items came damaged and I sent all (6) back immediately and insured the items. HSN received the items and because I sent back all (6) of the damaged items, I was told they feel they are not living up to my standards and felt it best if they closed my account without letting me know by letter. Nothing. No warning, nothing. To this day over 30 days, they have the items back and still have not credited me and they don't know when they will. How's that? And it's approx. $1,000 worth of my money. Apparently HSN is making money and interest in the meantime.

14 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Sept. 16, 2015

I NEVER received my order. Ordered in July 11, 2015, TV was scheduled to deliver in Aug. Received DAMAGED. Called to tell them the TV was damaged, the screen was shattered in multiple places. I asked "could another TV be sent out immediately." I was told yes. Called back the next week to check the status and was told I could not receive a replacement until the damaged TV was received. Per HSN this particular manufacturer doesn't allow a replacement to be sent out until they receive the TV. I could not sent the TV back until I received the shipping label from HSN because a return label was not included in with the TV. According to HSN this is the manufacturer, supposedly this manufacturer doesn't send return labels with the product and HSN usually they send return labels with their products.

Of course by the time they received the damaged TV there was no more TV's in stock with HSN so the manufacturer had to send out another TV. A new TV was sent in Aug 28. I only know that because I called Sept 13 to check the status. Was told another TV was shipped on Aug 28 but there was some confusion because it shows the TV was back at the manufacturer's dock on Sept 1. I was told they sent a message to the manufacturer to send me another TV. Called Sept 16 to check the status and was told the person I spoke with on the 13th should have told me the reason the TV was sent back to the manufacturer is because that TV was damaged in transit.

Once again I was told another TV would be sent to me. I received a voicemail 30 minutes later saying I could not be sent out another TV because this would be the second replacement TV and HSN is not allowed to send out a second time. I called and spoke with a supervisor who said something totally different. He said HSN didn’t have any more in stock so I asked if the manufacturer could send another like they did previously because I was told in August HSN didn’t have any in stock. He said the manufacturer didn’t have any more in stock so no I could not receive another TV from them or the manufacturer. All they could do at this point is give me a refund.

Through all of this inconvenience HSN NEVER contacted me. I had to call them WEEKLY to get a status update. Each time I called I was told something different. There was no consistency with the reps or supervisors I spoke with. The last person I spoke with said all they could do is issue a refund and an apology. When I asked what I could receive for the 3 month of inconsistency and still no product and will not receive a product I was told all I could receive is $10 off any item and that would have to be used in 60 days.

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9 people found this review helpful
Verified Buyer
Original review: Sept. 16, 2015

I bought a 50" HD LED TV from HSN eight months ago, paid over $500.00 for it and now it won't turn on. I tried everything everyone told me to do... Nothing works. This is the first product I've had trouble with from HSN. I called the number to the warranty company they gave me. They want me to ship it to Calif. I live in WV. They also want me to pay shipping which is over $80.00. I think the company who sells the items ought to have to replace them. I'm out $500.00, and I have no TV.

9 people found this review helpful
Verified Reviewer
Original review: Sept. 12, 2015

I purchased a Laptop from HSN in 2014 and one of the main reasons for my purchase was because they stated that it came with 'Lifetime' tech support. Boy was I fooled! I must admit that I did receive great online support for about 1year; however, recently I've had an issue with my laptop and could not get online. So I used the telephone number that I've always used to contact my 'Lifetime' tech support company (Elite Customer Support) and the telephone number was out of service. I contacted HSN about this and they gave me another contact number, which I called. I got a recording to hold on or leave my number and they will call me back. I kept holding for about an hour and no one came on the line. I also left my contact info and no one called back. Additionally, since their website was still up, I put in a ticket and asked for someone to call me back and never received a call back.

I called HSN again and they told me that I need to keep trying, they had no control over the tech support. Their current PCs now comes with tech support from another company. Since HSN cannot stand by their product and what they offer their customers, they clearly do not care about their customers. In the past, I have been an advocate for HSN and recommended them to my friends and family because I was very happy with the product that I purchased, but now, HSN will never get any further purchases from me, my friends, nor my family.

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15 people found this review helpful
Verified Reviewer
Original review: Sept. 11, 2015

I have been shopping with HSN for years, and using FlexPay. Never had an issue. I recently purchased a laptop with FlexPay and received a cancellation notice and a number to call saying I couldn't use FlexPay. I called and like the others here, was told, "We can't tell you anything," (then wtf is the point of giving a number to call?) and that I would get a "letter in the mail." Well, I got the letter and here's what it said. They ran my credit, without my authorization, and although the credit company declined to tell them why, I was declined for authorization for FlexPay. If I had a problem, contact Experian, and a couple other numbers for other credit reporting companies.

First of all, it is illegal to run my credit without my knowledge or permission. They had no authorization to do so. Every time you have a credit report run, your credit takes a hit. They assume you are applying for credit. That's why you only get one free credit report a year. Secondly, there is NO, I REPEAT NO PLACE where in their presentation and offer of FlexPay, where they state they are going to perform a credit check on you. Not only is it false advertising to offer a FlexPay option without stating outright that it is ONLY available contingent upon your credit score and report, but it is illegal to do so without your knowledge and consent. Totally illegal. On top of that, the vague letter that gives no credit "score" but just a general decline with no reason is their attempt to avoid culpability for actually obtaining a credit report. They can say since they didn't get an actual score they didn't actually run your credit. It's a ** way of doing business.

I have a fulltime job and if I wanted to pay full price outright I would go to Best Buy and not HSN. People buy thru them inferior products made just FOR them for the simple fact they can spread out the payments. I could go to rent a center and get a computer with just a pay stub and no credit check at all so who are they kidding? This is apparently a new policy they have yet they have failed to disclose this openly and the shady and underhanded way in which it was done is totally unacceptable, and I will never do business with them again. After reading this page I'm glad I didn't get the laptop anyway since they obviously don't stand behind their products.

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18 people found this review helpful
Original review: Sept. 3, 2015

Ordered computer, got it with no power cord or instructions! Called about no cord and was told I would get it within 3 weeks!! All I wanted was it to be overnighted, and they wouldn't even do that. Idiot representative didn't even contact the right department to have it sent a week later! I spoke to a supervisor and told her I was sending it back, and demanded a refund. First and last experience with this stupid company! Got two great computers from QVC.

9 people found this review helpful
Original review: Aug. 29, 2015

I just signed up for a HSN credit card which was approved immediately and then placed my order. When I entered all payment info, it came back bad address. Did a chat online x 2 which were worthless and then called to find out that a person who lived at my address which I have lived at for 5 years has a bad account on file and my order cannot go through until further investigation! THIS IS ABSURD. I have to wait 7 - 10 days for a resolution and there goes that special deal I wanted.

13 people found this review helpful
Verified Reviewer
Original review: Aug. 23, 2015

On May 20 I ordered a printer which was shown on a HSN commercial. I ordered the printer and expected to receive it in a week. When it didn't arrive I called HSN and was told it was back ordered. A week later I moved to my new residence - still no printer. Now I have received a bill for $160.27 which includes the $89.00 price of the merchandise plus assorted late fees and interest. HSN says they cannot do anything because it was over three months since I reported the non-receipt. HSN customer service was of no help; neither was Capital Bank the servicer of the account. I not intend to pay this bill since it is for something I never received.

8 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Aug. 19, 2015

Have ordered many coins from them. Last two were shipped and ended up 5 days later in Spokane, WA. I live in TN. Customer service supervisors and account reps are not helpful, sound like they just woke up, do not want to make it right. I will no longer be buying coins from this vendor. All they kept doing was floating emails between departments. Whatever happened to picking up the phone to explain an issue that occurred not once but twice. Shame on you HSN.

13 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Aug. 13, 2015

I had the tablet for almost one year, and I contacted them because it did not have any internet service. The customer service told me to contact the company, and if I waited after the year, I could return it with a refund because I had paid for the warranty. I called the company and they could not help me without a pass code for the WIFI, someone gave me their WIFI without the code. I called customer service again and I was told that HSN would send me out a return label but it would take sometime approx 14 days. I waited, and called, by then I was told they emailed me one, and would resend it but it would take sometime. I stated that I would call back. I called back and now they are saying they will send one in the mail again... It sound like a run around. I want my money back. Also I was told the tablet no long is in stock and can't receive a new one.

6 people found this review helpful
Original review: Aug. 6, 2015

Any company that breaks its own rules and allows its employees to open multiple user accounts and pose as different members on a community chat forum, will certainly lie about its products and steal money from its customers. I posted on the community forum for over a year. Then without cause or a warning, I was suddenly banned. My banishment happened immediately after I refused to acknowledge the sales pitch of 'snowcollector'. 'snowcollector' is the username of a supposed member. She posted a sarcastic reply regarding eating crackers in bed to one of my comments.

Then, she pitched the Dirt-Devil vacuum cleaner (an HSN product) to me and posted the item number. It was so obvious that "snowcollector" is an HSN employee, and wanted to sell me that vacuum cleaner. I didn't respond to the post. The very next day, I was banned from the chat site. That chat site is littered with dozens over dozens of fake members (HSN employees) who make unsolicited pitches and who rave about faulty merchandise. People join that chat forum to engage in digital conversation with other people, but, instead, we are waylaid by hucksters who just want to sell under false pretenses.

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14 people found this review helpful

HSN Company Information

Company Name:
HSN
Website:
www.hsn.com

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