HSN Reviews

I purchased the Geek Heat. It worked for 40 days and stopped working. Call HSN and they told me contact manufacturer that warranty for only 30 days. I have been chasing manufacturer in China with no help. It's been over 2 months. I will never order from HSN again. Customer service is No. 1 and HSN does not have that. I wish I read these comments before I purchased.

Returned a defective steam mop with their prepaid label that took me 3 months and 20 plus calls to get. Took to UPS. Dropped off. Got a $40.00 credit for 1st payment and taxes. Looked at my credit card 2 months later. Still billing monthly payments? Called customer service. Terrible service. Said don’t show they received? I saw I got credit for 1st billing through Receipt Away. I asked, "If you didn’t receive why was credit issued." Said for my trouble. Refused to stop billing. Have 2 steam mop paid for 2. Horrible company. Customer service is the worse.

I just bought a Garmin RTL515 from HSN and received it today Apr. 4, 2025. Their cost 199.99. I went to the Garmin site just now Apr. 4, 2025 and they have dropped the price to 149.99. I contacted HSN looking for a price match and they won't do it. That's very poor business practice. They say they can't match other retailers. Well, Garmin isn't another "retailer". They are the brand. I'm livid. Snakes.

Spent $300 on a laptop that the host ASSURED buyers that it was WONDERFUL/FAST/EASY TO USE, ETC. ETC. PLUS, if a person had any issues w this hp computer there was 2 yrs of "help" included in the cost AND that "those people" would fix the problem & if they couldn't fixed it they would replace it". HA. ALL LIES! MINE QUIT IN 3 1/2 MONTHS. Was given runaround by this "help" line. Was told it was "too late" to return item to HSN. I'm out $30 & have a piece of JUNK that won't turn on.

I purchased the 3-pack of Samurai Mini Smoke Alarms in May 2024. In February, 2025, I was notified that they had been recalled and I should follow instructions to return them for replacement because they did not work (which "could cause death"). I went to HSN and was redirected to a website with instructions for replacement. A few weeks later I received totally unacceptable large hardware store style cheap smoke detectors 4X the size of the Samurai Model "SM1" which are useless to me and not what I was sold by HSN. HSN Customer Service refuses to make good, claiming that they will do nothing when their supplier makes a deal for replacement with Federal Consumer Affairs. From my perspective, my money was taken under false pretenses. This convinces me that HSN is not a responsible retailer and I will never buy anything from them again.

We purchased a pair of E-Bikes before Christmas - I was not able to reach the pedals, we contacted HSN to return both (2nd bike box was never opened), was told because there wasn't anything wrong they'd not send a Return label for shipping back - we were told we had to Pay for the shipping which cost the amount of one bike - $1000, both cost us $2200.

I signed up for their marketing list for a coupon but never used it. Despite multiple unsubscribe attempts and even calling customer service, the marketing emails keep flooding my inbox daily. Stay away from them.

Placed an order. I received my order and the boots were damaged. One was too big, the other too too small in to toe box. Mailed back to HSN on December 6. Made two phone calls on Dec 13 - Dec 18. Told that they received item on Dec 16. It takes a week to examine the item to make sure it was an accurate reason to return. That will take until the 20th and then they have 72 hours to refund my money. The customer service Lynne stated mine wasn't the only return they had and it just takes time. I told her I was very unhappy with the process, that Amazon refunded money the day it was sent back up to 3 days later, not two weeks later. She said she would make a note on my account. I felt she was rude and not very helpful at all.

I spoke with the supervisor of the HSN credit card James ID: **, who was extremely rude and refused to remove a $2.00 that HSN has now implemented for the paper credit card statements. Be aware of this sneaky charge!!! I spoke with another representative last month who removed that charge. I asked not to send me any paper statements anymore as I planned to pay by phone and they said it’s fine. However, they send another statement with another charge of $2.00!! And refused to waive it this time. According to James, it’s the one-time “courtesy”. Well, they just lost a loyal customer. Buyer beware!!

I recently returned these two items. After only using a smidgen of both, one left my hair feeling and looking horrible, and the other left me with a skin rash. Upon returning everything in beautiful fashion, I received the compensation of $1.44 and $10.88, respectively. So I got $12.32 for $72.95 worth of products. Not happy!

HSN return policy. They keep it secret as the cost if you have return anything. I didn’t plan on returning my items as they were gifts, due to certain circumstances I had to return my items. It cost $70.00 to return items that I realized were cheaper on Amazon. I didn’t buy them there but surprised what a scam HSN is. Beware!!!

HSN delivered an order I never confirmed and I never received an email confirmation. I was surprised when a huge microwave oven was on my porch that I wasn't expecting. I looked at one on HSN, put it in my cart and went to other sites to look. Imagine how I felt when one appeared! They charged my card on file and won't pay for return shipping although I received no email confirmation and never placed the order. I received a delivery confirmation, though. Something ILLEGAL and FISHY is going on here. They definitely should pay for return shipping and I see other customers have had similar issues.

I placed an order for an headphone set, decided to return the item back to HSN. I went through the return procedures and printed the label provide by HSN,with the address HSN National Cellular National Cellular Linden, NJ 7036; the post office stated the address was incomplete and I could not mail the item to that address. I looked up a maiing address for HSN and sent the item there with the return label inside the item. HSN is saying I should have called them to get the correct address, which Tammy provided (National Cellular 16 McKinley St, Linden, NJ 07036,) I provided her the tracking number and she said HSN could not refund my money because they can't locate the product. So its my fault that they provided a incomplete address. I think they should have put the correct address on THEIR site or in the 6 lines of instructions on the return page.

Terrible product. The Geek Aire fan purchased from HSN. The fan is rechargeable however the one I received will only work while plugged in. HSN will not help. I bought it August 17th but did not need it until Hurricane Milton. I should have tested it when it was received. I will never shop HSN again.

The other night I was placing an order on the HSN app for a birthday gift for someone. So I was using the bill to ship to option and while I was checking out, the app kept glitching and just closing out on me and going away, so I went back in it. Glitched again. Booted me out, went back and glitched again. Booted me out even before it Was completely finished granted they have my information from previous orders. This is about my experience with the app, and the fact that their customer service is extremely narrow. The next morning I logged in to see what the estimated delivery date would be since it was a birthday gift and saw that I had four duplicate purchases. Most places would stop and verify that you wanted for those. QVC has done it before, If I were using one of my other credit cards, they probably they probably would’ve contacted me about it, but I was using my HSN card.

HSN doesn’t stand behind their product or customer. I have been a customers for many years and ordered countless amount of Money and things from them and I ordered two outdoor wind spinners that are missing parts and I can’t even put them together to use and they offered me no solutions to help fix the problem other than 5 dollar refund for me to go find some screws. Absolutely not!!! I am parting ways with them as of today!! HSN keep your five dollars and you never have to worry about Me ordering from you again!!

Horrible experience with HSN/Synchrony… After I fully paid off my account as stated by their rep I get another biil not only saying I have a balance due but now a late fee… Never again will I use this shopping network. Going back to QVC that has their business and American reps educated and knowledgeable

REFUSED to send me out a replacement item until I send back the original- fine, however I don't have a return label which I asked for TWICE NOW, and they aren't guaranteeing the replacement is in inventory- so if I send it back, then what? I'm stuck without the item I want that is discontinued. THIS IS A LOSE LOSE SITUATION, AND THE MGR I SPOKE TO WAS RUDE.

Unfortunately, I have had several issues with HSN. Featured items (on TV) prices are quoted primarily with Flexpay prices (the option to spread the full purchase prices into 2, 3, 4, or 5 monthly payments. This is misleading, as customers may be under the assumption that the Flexpay price is the full purchase price. Additionally, regardless of the number of items in the order, there is ALWAYS a shipping fee per item. So an order for 4 items contains the same shipping fee for each item (4 X $3.50). Other retailers have one shipping fee for all of the items in an order. In the case of returns, the same is true for shipping fees. Return 4 items, shipping fee of $7.95 per item (4X $7.95). To add insult to injury, many of the designs featured on the platform are manufactured with defects in sizing or craftsmanship. Therefore, the customer really has little choice but to return the product as it is subpar.

My wife and I have been HSN customer over 20 years. Typically they are pretty good with small purchases. First time I buy something over $200 for ecoflow 2 which came out to be $400 I ordered the 6/16/24 and today is 6/27/24 not only it's late but no idea when it will be delivered. The outrageous thing is that they already charged $102 toward my account for flex pay and I can't even cancel the order. They keep brushing it off to Fed Ex and once I get if I want to cancel it I have to return the product so not only not on time but also I have to take time to go to fed ex. I'm very disappointed. I will buy it from Home Depot, no interest for a year. I live in Florida and it's tropical storm season. I really thought I could count on you hsn. But any further expensive purchases will not be done by me in the future

HSN sent a wrong size which they replaced. They sent a confusing label with both USPS and UPS. UPS stores get confused to USPS. In this confusion the UPS store sent it via USPS. They refuse that they never got it. I got fed up of contacting and complaining how confusing their label is and the hard time I had to send the item back. They re-charged my credit card despite my telling them I have shipped it back at least six times. I asked them for a separate UPS label that they never sent. I had a horrible experience due to their mistake. Not helpful. Poor system. Bad customer service. Like other reviews are greedy on money and have ways to charge multiple times without your consent. Will never buy from them!

I order from HSN, on May 21st, 2024. I was wondering why my package hadn't arrived and I hadn't received an update from them. Today May 31st, 2024, I received and email claim that I requested a refund for my purchase. So I called customer service to be told that they canceled my order and was refunding my money. The customer sales woman said that it was sold out but how could that be, when I place the order off tv, there was plenty. These people are a scam!! I will never do business with them again. Also I will be checking my bank tomorrow to see if my money was refunded back to my account. Please do not shop with this company!! I'm so disappointed!!!! I WISH THAT I COULD LEAVE NO STARS.

I have had good even great purchases from HSN. However, I bought an electric bike from them and found out after it didn't work (I have an engineering degree), that there was no customer support available. I called after seeing another e bike today. Today's special also has no customer support!!!! Do not order!!!!

I placed an order for a laptop for my daughter as a graduation gift for college. We are a family of 5 on a very strict budget. I had to use the payment option and as soon as the order was placed they took my first payment of 338 out of my account. Later on maybe an hour later I received an email saying my order was canceled without any explanation or why and of course still no refund. I needed my money to make this purchase elsewhere but it's 4 days later and I still haven’t received it.

I don't mind spending a little more for an item although we were told this was an amazing price for silver coins but when you go online and see the same exact coin in the same NCG case/rating for literally 50% less one feels abused. On the bright side customer service (Tia) was polite and understanding and handle the return process professionally. Still will never buy from HSN again.

Super disappointed in HSN.. My mother's day gifts never arrive. The way they process individual items, flags our credit cards as fraud, even though the credit card confirmed it was not fraud... Screwed up my order somehow. Did not received an alert a call, a text, and they have nothing but excuses... Guess the ai technonly controls all things... Rep, wanted to argue, rather than solve the issue... Out of the 11 items ordered, the 3 main items for gifts I believe was a bait and switch... No remorse, no concern..

Absolutely disgusting customer service. They charged my account almost 40.00 for a 6.00 flex pay order. The “supervisor” if you can call her that, could not give me any answers. All they could say is they charge your account for the full amount before any specials or sales. So beware! DO NOT ORDER FROM THESE PEOPLE UNLESS YOU WANT YOUR MONEY STOLEN.

HSN has horrible customer service. I believe they billed me incorrectly for the same item. When I called for help to discuss the charges the rude, unprofessional people talked over me. They didn’t listen. It was like being in the twilight zone. People watch your billing with them. This was the worst customer service experience. Just horrible. The situation is still not resolved.

I am so over this company. I just bought a Zwilling fresh and save. A few bags and two plastic containers for 99.00. I just see at Costco a 16 glass set with bags, wine sealer, etc. for the same price. I AM DONE with HSN!!!

HSN thinks you should pay for something you never received. Just because the post office ran its GPS to say it was delivered doesn't mean the person who ordered it received it. They are so stupid they think you are going to pay for something you never received. They blackballed me because I received to pay for something I never received. Don't trust HSN. They are only interested in money. Not for what is right and wrong. I never received what they claimed I was being charged for.

2 returned items - No refund sent back to me or my bank. Refunds are made to method used at time of purchase. I will never use the HSN card again. They use Synchrony Bank same as QVC. After calling HSN & Synchrony I learned they hold your money to pay down add'l purchase balances. Only after month to month payments reach a zero balances, I can call the bank back for any remaining refund balance be returned to my bank. This will take months. HSN does not disclose this part of how refunds work. They are shrewd. I already hate QVC and now HSN, both of which should be held accountable for deceitful business. I refuse to shop here anymore. If you are waiting weeks for an item delivery or refund, something is screwed up. And you get screwed.

I called HSN customer service to let them know the bank they deal with for credit keeps billing me for items I understand should have been paid for, total $115 as I requested the full amount from bank to pay in full balance after a recent order, was told by customer representative that she would bill my account & then add this to my regular payment which I did. I did not want to flex pay, but put on a flex payment & it seems I owe more, another $46.10. When I called to resolve, HSN said they do care, and they showed I owed them no money but nothing they could do to help; call the bank. I called the bank, on hold, long, long time, no one to take call, finally called back to cancel my card. Twice I tried to get balance to pay in full, and I sent it, and twice I got another bill. But I don't know who is getting the money I sent, since HSN said I don't owe them anything. Buyer Beware.

We purchased Hibiscus plants back in 2019. I do not have a green thumb. It was winter time when I purchased them and HSN said they would sent it around April. We got the package with sticks in it and thought "Uh Oh"...We threw them in the refrigerator for around a month or two. Finally planted the sticks and hoped for the best. I wish I could have attached a picture! These plants are crazy big and produce some of the nicest flowers! My neighbors always ask where we got them, we tell them HSN and they grin with a bit of envy. Absolutely satisfied!!!

I am very disappointed with HSN/Synchrony bank. I just applied for their credit card, ordered 3 items. Received them. Basically satisfied with the items. On July 8th, just a few days after I was approved for the credit card, my identity was stolen. A product was fraudulently ordered using my account/credit card. I live in Indiana & this product was ordered & to be delivered to a city in Pennsylvania. I called on July 11th, the item had not been delivered it, HSN stated they could not cancel an order after 11:59pm on the date after it was ordered, even tho it hadn't shipped yet. The item ended up being shipped on 7/15 & delivered on 7/17.

Paid 500.00 for an HP Laptop just over 1 year ago. It stopped working. All l got was too bad so sad. Just lit a match to my money! Never again HSN!!! Home Shopping Network. I was try told there are no warranties on this junk they sold me.

After painstakingly paying for TWO items (they have easy pay with their card), I completed the payments, in spite of having medical costs. I completed payments, and they sent me an e-mail stating that my card had been cancelled because of credit reports. I know they merged with QVC, which I have been one of their BEST customers for over a decade! So, in spite of my paying in full, they cancelled my card! I don't need their crappy merchandise anyway!

Listen, with vendors like Amazon, which sell similar if not the same product(s), there is no reason HSN has not caught up with the times regarding convenience and ease of return if needed. I made a purchase from this vendor on a whim, and the level of hoops I've had to go through to return trash inventory and lack of valuable customer service is beyond frustrating. HSN does better!

The worst customer service and good luck trying to use the “spendable kash”. There are loopholes all over the place. Amazon is much better and with no hassle returns unlike HSN where returns cost as much as your purchase.

After purchasing one product from HSN, I began receiving emails daily advertising more products. I have requested to be taken off of their mailing list over 10 times now. They have finally sent me a letter saying I do not have a right to be removed from their email distribution. I consider this daily email barrage as harassment from this company. Please advise how I may go about getting removed from their mailing list.

I purchased a portable deep rug cleaner. I didn't like its performance. I sent it back. They confirmed receiving it. The debit card I used to purchase was closed and I called to tell them this. They said they would issue the refund to my account and it didn't matter if the card was closed. A week later, no refund so I called. They said the bank rejected the refund due to it being a debit card and not a CC. I called my bank and they said there was no rejection. I called HSN, this time they said they have to put in a request for them to send a check, it will take 3-5 days.

I made several purchases for Christmas gifts on December 4th. They totalled to be $2600. Two of the items were canceled for no apparent reason, and three were sent back to the sender mid-shipment. Contacted customer service the first time and they told me I had to wait a week for the order to get shipped back to the sender for a refund. Two weeks went by and no refund, so contacted customer service again. They told me there's nothing they can do and I had to contact the bank for a dispute. Thousands of my money was put on hold for a month and I didn't even receive a single item! Will not shop at HSN again.

Ordered 2 La-Z-Boy recliners from HSN, who used AIT Worldwide.com to ship. Promised a call to set a delivery by 12/13/22, then 12/15/22, no call. Talked to 8 offices, no idea where the chairs are by 12/20/22. Opened an HSN card, promised a $50 reduction on one chair, so far charged full price. AIT has miserable 1 star reviews, so HSN needs to step up to a shipping company that actually delivers. Want to order a large item that relies on AIT? Take my advice, think twice!

I tried to use flex pay to purchase a gift for my son for Christmas and they put a hold on my card for $200 and then denied me the flex pay and wanted me to purchase the item in one payment which was $850. And now they won’t even do anything to try to rectify it right now. Christmas is in less than a week and they can’t stop the payment reverse the charge or do anything. I contacted my bank and they said it’s up to them to do it. Nobody would help me when I contacted them. They all said I had to wait 3 to 7 days. They should be approving you for flex pay before holding your money. Worst experience ever.

Purchased a wireless gaming mouse for my son. They shipped a wired mouse instead. I called their customer service and they agreed to ship out a replacement and send a prepaid return label. The replacement mouse arrived and it was yet again the wrong (wired) mouse. At this point I am convinced that HSN has no clue what they are selling. Again I reached out to customer service and all they can do is issue another prepaid shipping label. At this point I had not yet receive the first return label. Eventually (a week) I did receive both return shipping labels and sent both items back. HSN has still not issued my refund and I've had to contact Paypal to begin a claim. All this just two weeks before Christmas. Had I known that HSN was this bad and would cause me this much stress I would never have purchased anything from them. As my title says this was my first time shopping at HSN and it will be my last. The savings are not worth the hassles.

This review isn't about any product, it's about how they do business. I bought something. I got an email confirming that the order went through. I then got a second email telling me that they were readying it for delivery. I even got a third email with a delivery date! Then, it just never showed up. So, I used the customer service chat feature and asked. They then said, well, "we've been trying to contact you--there was a problem and you need to contact verifications." That's fancy language for the purchase had been flagged for fraud. Fine. All of these companies use the same inaccurate fraud detection algorithms. They never catch actual fraud. But whatever. It's annoying. But it's not the issue.

Order Meta 2 pack portals. The order was marked as shipped in HSN website. When you track by the tracking number with UPS, you`ll be surprised to know that NOTHING was shipped and the shipment was canceled. A month later, still nothing. Customer support is no help, they don't really care. Just avoid buying there, I know I would.

I have an account with HSN. I tried to purchase something. It won’t allow me to purchase anything. Says, "You need to call customer service" (?). I called customer service. They tried telling me that because somebody else in my household has the same address with a different account they have blocked me from using the account when I have nothing to do with it.(?) and the other person has tried to contact HSN over and over again and keeps getting the run around. Nobody wants to solve the problem but, nobody has any experience on how to handle the problem but they want to tell you you have. It’s ridiculous.

So while ordering my 3 set football series outfit I was helped by DeAnna customer representative, and she helped me get my order done so quickly and efficiently that it made me more comfortable about ordering over the phone, such a great experience. She even helped me pick out a great bundle to accompany my order with extra addons that made my gift became more better and extra thought of, that I know my wife was going to love, I'm going to be ordering more often off this website now and hope The other customer representatives make my experience just as good as DeAnna has done for me.

My husband put the AeroPilates 5-Cord Pro Reformer together when we noticed the rust and bent bars. We travel year round in snow RV. I purchased this because it was small enough to fit. I reached out to customer service and the hoops I have to jump through just to get a small refund in order to get the issue fixed or returned is crazy and more money out of pocket. I will no longer be ordering anything from this company. I have pictures to prove my case.

They said easy return on every item on every item and they will give you the label and then they take it out of your order but then you go to return an item then oops we gotta pay for the shipping in front front 1st so I don't recommend using this company. I will not use Home Shopping Network again and I urge people to stay away from them.

I ordered active argan resurface and all over mini drops. It never arrived so I called HSN and they told me order was cancelled but I could repurchase for 88.88 when my original order was 32.87, who cancelled? Not me. HSN is a joke!!!

This company is not repeatable. I was charged 3 shipping after for 3 items. Same on you HSN. Never again will I purchase anything from this computer. I feel taken advantage of. I will never use this co again.

I made 2 separate purchases and did not notice the delivery address was to an old address. I immediately contacted HSN and explained the error. Both shipments were still in the warehouse yet I was told by 2 agents, one online and the other a live agent, that they could not alter the delivery address. I was told to wait till the tracking number was created and contact UPS to change the delivery. UPS told me only the shipper could change it. I contacted HSN again today and they told me to dispute the charges with my credit card company.

Their customer service team is very rude and unprofessional. Each encounter I've had with them has been worse than the time before. They lack people skills and need a lot of training. The merchandise is overpriced. I would not recommend them to anyone.

Diane G clothes are thin pyjama quality. They look good on the skinny models on TV. Poor quality in your hands. They fit boxy. Don't waste your money with sweet talk customer appreciation week. They look cheap specially size 10-12. Unwearable!!!!

HSN Does not deserve any star. They are a bunch of liars. All they do is taking customer's money. I bought an HP Laptop 17-CA1009DS from HSN for $705.24, on 09-28-2020, now I cannot connect my laptop to my WIFI unless I am standing right next to the router. When I call them, all they told me was, we can't help you. You are out of warranty. I went on and called HP. They told me I have to pay $300.00 to fix the connection problem. I will never buy anything from HSN or HP again. I will make sure no one in my family or anyone I know, buys anything from HSN or HP. **. How are you going to force me to give you a star that you don't deserve. I clicked the star not because you deserve it, but it is because I had no other options. (Please provide a star-rating for this business).

I was watching HSN, the Curtis Stone presentation. All of the Curtis Stone line was on FREE SHIPPING. During a presentation for a jug like pot and message of 20% discount for 1 item ordered was shown. However, I did not receive that discount even though it shows on the order. When I called about it, I was first told they didn't know why, then was told it was a discount for shipping and handling (BUT THERE WAS NO SHIPPING as all Curtis Stone products), then I was told it was because I didn't use my app. So it seems they will find any excuse not to honor their discounts.

I tried to order right away and the red was not available! Very disappointed! Called the # cut off right away! Would not take my 10.00 discount card given to me when I signed up. Look and read the reviews folks! Not a good place to order. My elderly father was hooked up to all these flex pay auto payments. They really suck the Elderly in. My father has dementia. Take this channel off their view.

HSN is a rip off. I ordered a HP laptop on flex pay and when I put my card information in they said they don't accept the card that I used.. Yet they still charged my card $109.23 for a laptop I never received. Customer service is no help. While it shows payment on my bank statement it does not show that they refunded it yet. HSN says they never took payment out and this was the first time I ordered from them and the last time. Will never shop their site again and don't recommend anyone else to.

I purchased a Turbo Scrub 360 Deluxe with 3 brush heads. I received 3 brush heads. I called customer service and I said I order the turbo scrub 360 deluxe and the woman on the phone said I ordered the brush heads, I said why would I order the brush head, I don't have a turbo scrub. I told her I would return the product. This was very frustrating because I know what I order. They also removed the product and the video off their site. It's time for me to stop ordering from them.

I received this erroneous email - "Your package was delivered. From SN/COLLECTORS ALLIANCE. Delivered Friday 02/11/2022 5:17 PM. UPS Ground **." The package was never delivered. I checked outside as soon as I got the email. That was 20 minutes after the supposed delivery time. I called HSN and the lady said there was nothing she could do and I needed to wait 2 weeks and call back.

They conduct business in a FRAUDULENT manner! Sell items they don’t have in stock. It’s the bait and switch tactic. Reporting them to Attorney General and starting a class action lawsuit! This is not the first time this type of conduct has occurred. Hundreds of not thousands of people have complained about their fraudulent behavior.

First time ordering from HSN. The only reason I did is because they had this fireplace in stock after searching various other sites or at least I thought. I paid 50 dollars extra for 2 day shipping. The fireplace came almost a week later. After receiving the fireplace I opened and it was a totally different fireplace than what I ordered. I was told that shipping would be reimbursed. Have not received. Was told they didn't have the fireplace I ordered so I ask for a refund. Still have not received. Worst experience ever. Will not order from them again. Never had this problem with QVC. HSN customer service made big promises but did not follow through!

I ordered a Lazy Boy Power Recliner first week of December as a Christmas gift. I was not given a tracking number or an ETA when ordered so I wrote and called them several times but was unable to get anybody attention. As Christmas was approaching fast and I still hadn't heard back from them I took advantage of my 30 return policy and canceled my order. It's been over 30 days and I still haven't received credit from my purchase. I called MasterCard yesterday and I have my $2000 back in my account today.

Cancelled my order at the last minute, offering no way to reorder the item. This is after I had signed up for their credit card so I took a minor credit hit to get a discount on the order. Use at your own risk.

My mom ordered off for some items and H.S.N keeps telling lies about when they will be delivered. I think they are a scam company. Some items were returned to hsn from U.S.P.S. because there was no tracking number. We used to like this company but no more. H.S.N sucks.

I bought a clamp on wiglet and guess I signed up for easy payments. So possibly paid $11 and some change with another $11 due later. I forgot about it, and assumed they would automatically bill the same way I paid originally. Never got a bill until I get a letter from a collection agency!! Will never buy from them again!!

I returned a gift from my mother, approximately $165 jacket. But of course HSN and their customer no service state it was never received. Yet I used their return form, etc. I would not buy anything ever again from this company and will have my mother close her account.

I purchased my Trexonic tv to be in the kitchen while I'm cooking, or when my grandchildren come over! I just love it❤️. I thought while we are away from home my grandchildren, sometimes get bored and won't be anymore! Thank you! I Love it.

I purchased hair care products from HSN, the products were from Tweak'd by Nature. My hair began falling out after using the products, but unfortunately it was beyond the 30 day. Even though my hair is falling out, the product is inferior HSN does nothing!

Well I've been shopping with HSN for 3 years now. And I was shocked to receive a letter saying..."make sure you only buy what you want to keep or we will close your account" Like seriously? I've kept and SPENT a lot of money with them. But lately their brands are coming mis sized and returned to get a smaller size which still didn't work. Come to see MULTIPLE consumers complained about same brand!! Same style! But these idiots send me a threatening letter when THEY keep saying, "just try it and return if you don't like it". Well guess what HSN, you just lost a significant consumer due to your STUPIDITY!! QVC AND SHOP HQ don't do this!

I ordered a Jasmine blue HP laptop brand new I just got it, I love it and yet it's a bit like new technology in it but runs great and more. HSN was friendly on phone and helpful had no problems. I read the reviews - terrible customers' behavior. I am deaf and used it got what I ordered. It's so good and great. Thank you HSN for it, will order again in future purchases. Sorry people are bad out there, but UPS did drop through box. Not HSN fault. It's UPS dumping it around, again thank you HSN. Stay safe out there.

They cancelled my order because apparently "Their System" says I don't own the phone number which is registered under my name for years. The attitude of the person I spoke to in security and frauds department was the worst. Total waste of time shopping on these cheap websites.

I ordered a tank from HSN. It took 4 weeks for it to get delivered, ok. Tried it on, it was nice but you need to be tall to wear it. I shipped it back with their return shipping label. I was on flexpay and 11.49 should have been put back in my credit card. Well, 3.49 went in. I called believing it was a mistake. No, they charged me for the shipping, even though it stated free shipping on returns within 30 days, which it was. Customer service said that is not their policy and that I must pay for the returned item. Really!!!! Customer service said "oh you must not have seen the fine print". The infomercial stated free shipping with your return within 30 days. I feel like I have been ripped off. I will never again buy from HSN again. I guess this is how they make their money, by ripping people off. Never Ever Again.

Have been a HSN customer for years but no longer. Made a purchase online for an iPad. The system was slow and slow responding. Was finally able to place my order. The following day I received a call from their fraud department. There was 4 individual orders placed and they wanted to check to see if that was my intend. I only order 1 iPad but the system placed 4 orders. The fraud department was only able to cancel 1 order since the other 3 was processed but not yet shipped. I was told to just return the additional 2 that was being shipped.

I had moved to new address. I wanted to order something, but it wouldn't take the address change online. I called CS and requested the change. They said they'd completed it, so I placed an order for a $184 item. They sent it to my old address and now it take several days to process my refund because they don't have the item in stocks. So much for "service."

Their customer service is excellent and so are their products. Very satisfied with this company. I highly recommend this company. Their prices are very reasonable and you can always use flex pay. If something isn't right they take care of the problem right then and there no waiting around.

I have been shopping with HSN for years When the clothing was good quality, but the merchandise is starting to look cheap with high-end pricing. Customer service is always quick to blame the customer for their incompetence!!! This is the last straw!!! Customers Do yourself a favor and stop shopping with HSN!!! It's been a total nightmare!!!! The clothing is becoming more cheap looking everyday. And they are starting to blame the customer for puting the wrong address when you have lived there for 7 years. STOP BUYING FROM HSN!!!

I just cancelled my HSN card. The billing department has been a complete nightmare. The HSN people do not communicate with the Synchrony Bank people. They provide incorrect information, then try to tack on fees. HSN has good products, but unfortunately, I'm parting ways with them. Get some structure people. I wish you well.

Sold defective Amazon fire tablet---HSN had extreme long hold times due to COVID, and finally got ahold via CHAT with Amazon and they told me that the device sold to me by HSN is defective. By time I figured this out, it was past the 90 day warranty and purchase return timeframe, but had it not been COVID, I would have been able to learn that it was defective during the return period. I had been trying to find out the issue with the back facing camera that HSN advertised that the tablet came with, since opening the package, and had no idea it was defective. With COVID, HSN should be working with customers, and HSN should go back to their vendor that they purchased the defective product. Apparently others have had similar issues as can find reviews about this same issue online. DO NOT BUY ANYTHING FROM HSN--VERY SHADY PRACTICES AND DO NOT STAND BEHIND THEIR PRODUCTS.

Got a fraud alert on my debit card last night about charges that I did not make. 3 charges were made yesterday for a total of roughly 250.00. Just got back from the bank and it's all straightened out. But here is what's suspicious to me, and in my opinion is how this happened. I purchased a home air purifier on HSN (home shopping network)on Monday. It was delivered yesterday, the same day as the fraudulent charges. I have not used my debit card at all for two weeks prior to my purchase on HSN. So in my opinion this fraud occurred because I did business on HSN. I believe had I not done business on HSN this fraud would have never occurred. This was the first time I have ever ordered from them and it will be my last time. I am making this post to warn people. Don't buy from or trust HSN or this may happen to you too!!!

Yesterday I ordered a Bose Wave IV system paying in full through a verified PayPal account hooked to my bank account. PayPal pulled from my account and notified HSN that the funds were available. After this HSN cancelled my order. I called to find out why and I was told there was a verification issue. They had my email, my address and my phone number, yet never attempted to verify anything with me. They had not released my money with PayPal. They wanted me to speak with verification. I said no, but I want my money back. She claimed to release it and it would be available in 72 hours. This is not done by reputable companies.

We ordered a recumbent exercise bike two weeks ago for a delivery date for Feb. 5th. I was checking order status and the order wasn't found on their website. I contacted customer support, but the line immediately disconnected after several attempts. I began a chat session. While they found my order, the rep. advised me there was an unexpected order delay. No reason or no ETA. The rep. said they escalated to management, but wouldn't even offer me any time frame. She said, unfortunately, they won't respond until the item is available. I told them that what's unfortunate, is they lost a customer. I canceled the order and found the exact bike on a competitor's site that was $30 bucks cheaper. HSN's customer service is horrible. They will not contact or update your order status. Instead, they feel letting the customer hang indefinitely is acceptable, which is not. Avoid shopping here!

Some of the worst customer service. They cannot answer a simple question. I placed an online order #**. The next day I received an email that my order was cancelled. Within the email it said I made 2 purchases when I only made one. I originally spoke with their customer service rep Susan T who said that my order was cancelled because I used FlexPay & the item didn't qualify for it. I alerted her that I didn't use flex pay & that I paid for the item in full. I then looked into my bank account to see that there were 3 separate charges from HSN. Susan told me that I would have to call the verification department. I did so & got the really rude Lisa who talked over me & after I questioned as to why she wanted my home address, she would not help me any further.

Purchased a HP laptop that included a matching mouse. Contacted HSN and they referred me to HP. Gave HP the model and serial number of the mouse and they told me it does not exist after 1.5 hrs on the phone. They tell me to contact HSN, so I did. HSN says it not their problem and I should have purchased their protection plan. TERRIBLE BUSINESS!! Our family has spent thousands with HSN, but no longer. They lose our business over a $20 mouse.

Customer Service is very poor. I ordered a laptop computer only to find out days later that it had been cancelled for no reason. When I inquired about why I was not notified I was told that it was not HSN policy to notify customers to let them know. The representatives seemed unbothered and unconcerned. When I asked for a corporate number and an address to contact someone to write about my experience I was told that no one will contact me back and that they have no one else I could speak to. I am extremely disappointed by the level of service and it was indeed a blessing in disguise that I did not receive the computer, because had something happened later on down the line, the service would have been terrible and no one would have assisted me. I will take my business elsewhere where customer service is honored and very present.

I placed an order for Cricut Infusible Markers, set of 30. It was expected to arrive in 3-7 days from the date I ordered. Today is day 7 and I reached out to customer service via Chat. The order has not even left their warehouse yet. It’s still sitting in “Packaging” where it has been from day 2. I requested that they cancel my order since it hasn’t even left their warehouse and the woman told me that I CANNOT cancel. If I had read the reviews beforehand, I never would have ordered from this company. They should not be allowed to take your money and sit on your product for as long as they do. If the item has not shipped, it should be canceled if I choose to do so. I will NEVER order from this company again. Not worth the aggravation. I will be putting up scathing reviews everywhere that I can. Shame on them.

HSN does NOT have a free return policy as we have been led to believe. Had I known beforehand I would not have purchased a Stand Mixer that I'm not in love with. They don't even have a flat shipping rate that would at least help defer some of the cost. NOT PLEASED AND WILL NOT SHOP HERE ANYMORE.

Absolutely the worst service. No answers to problem. Pretty much ignored me. 6 phones calls all different departments and no answer to problem. They claim there was fraud on my account and cannot prove it.

I am beyond disgusted with the service I received from HSN. 3 weeks ago I ordered my item. I set up flex pay and was charged $20 more than what the payment said it had charged. I have been contacting HSN customer service for over a week asking where my order is. I was assured both times to have faith and trust my item would be here by Christmas Eve FOR SURE!! Now my order is cancelled!! Christmas eve!!! HSN should be ashamed!!! Poor service and no transparency on what was obviously an order they could not fulfill and would not admit!! They ruined my chance of getting the item in time anywhere else!!! I will make sure to spread the word on this awful experience and try to encourage others to NEVER shop this disgraceful company!!!!

The Shipping department gave my billing address to the shipper and it was different than the Shipping address. So my gift was sent to the wrong address. Customer service told me they would ship another to me asap, By Dec 9th. Dec 9th came and went, I was told Dec 12th, didn't happen, I was told Dec 15th, I was told Dec 18th, I was told Dec 22nd, None of which happened and today I was told Dec 24th.

I tried ordering the Legacy Box for my husband for Christmas. I tried to do flex pay and got shot down for the for some reason (they say letter will be in the mail). So I paid in full. I was so excited to get this for my husband. Later that evening I received an email stating that my order was canceled. I called customer service and they referred me to the "verification department".

HSN offered a subscription service to deliver sets of the American Innovation coins as they roll out over several years. Several have been received to date. Each contained statements from First Commemorative Mint Inc., so they appear to be the source of grading. The Massachusetts set arrived in early December. In this case, one coin (Philadelphia) was incorrectly graded MS67. The coin has a poor luster finish on the back-not what MS67 calls for. I complained to HSN and asked for a replacement, but they only offered to accept a return without replacement. This is unfortunate as the total collection would be affected by a missing part caused by a return.

I purchased a Ninja Foodi 5 in 1 from HSN website on September 25th. 2020 for $199.00 and free shipping with the 1st. Payment of $81.67 and agreed to 2 additional payments of $66.66. My 3rd and final payment will be paid from my bank account on November 26th. 2020. NOW they have the Ninja Foodi 5 in 1 on Black Friday Sale online for $179.00 including free shipping AND 5 EASYPAY PLAN! I feel that I should be credited $20.00. I am 100% DISSATISFIED WITH HSN!

I tried to order a Ninja Foodi Grill through HSN FlexPay on 11/8/20. I followed all of the steps to order it and was told that my order had been canceled because I can't use FlexPay for that item. I do not owe HSN any money and I have paid my orders with their sister company QVC in the past. I chatted with Nic and Aimee who both told me that it could take up to 30 days to get my money returned. Why would you pull money from my account when you canceled the order? Now I have to wait 30 days to get my money back on an order that HSN canceled yet charged me for. That is ludicrous... Buyer beware-HSN is only out for money. HSN- Please release my money back to me asap.

Purchased Jambu shoes and 60 days later they literally fell apart. They would not budge on their 30 day return policy nor did they have any options open to me. So 60.00 down the drain. Shop at Amazon. They will take care of you. Will not spend another dime with HSN.

I have been a repeat customer of HSN and QVC for many years. Whenever I’ve been faced with a hardship due to a product breaking QVC has always gone above and beyond to make me feel whole. HSN did the exact opposite. I was requesting that a defective item I had purchased less than a year ago be replaced. The first woman I spoke with told me she was sorry but the mirror I bought was out of stock but that she WOULD grant me an exception and would refund my HSN account with the balance. Moments later I was told that they could not grant me the refund after already informing me that they had.

I ordered a laptop on flexpay. At first, they said yes and then they said no. They told me I would get a letter in the mail. I got the letter telling me that Experian denied the credit request... First of all, I know that's a lie, they never even asked me for my social security number and then I have more than excellent credit... Then they lied in the letter and said it wasn't their decision, it was Experian decision. I know for a fact Experian would never say that about me and then the third thing my credit is Frozen even if they had asked me for my social security number. I don't know how they choose their people but this is a bad practice. They are severe liars... and then I called that department the next day. The lady was very icy cold and very dismissive. They need a better system.

I’m wife and have been interested in buying and trying some products from HSN. When we try buying, they tell us our address is been Blacklisted from receiving products from their company. I inquired and found out the my very late tenant had problems with HSN and my 3 story house, which I occupy by myself and wife has be marked by HSN as a "Do not have business with this home". The customer service person I talked to said it will take 5-10 days to clear the issue. She was rude and not helpful. Incredible thank just because this tenant is Hispanic and so am I, my home gets discriminated. Unbelievably, I didn’t even know this was happening. I don’t need to buy from this bigot company. I won’t. To put all Hispanics in the bad not business category is wrong and illegal. Please let others know about this discriminatory practice this HSN company is getting away with.

I have been an HSN customer and cardholder for several years. I always pay my bill every month. I always pay at least the minimum...but usually pay more. Due to Covid19... I lost my job and all income... and did not qualify for any assistance. HOWEVER... I sill kept trying to pay the minimum on my account... and keep in good standing. I even called customer service and let them know that I was struggling... but trying to keep all of my bills current during Covid19. I was told..."Don't worry... we are all in this together." Well...that was a lie. When my account didn't have enough credit to cover a flex pay installment...they turned over the entire amount TO COLLECTIONS!!! I am furious. I can't wait until I can pay this off and be done with this thoughtless, greedy company.

New customer who stupidly didn't check reviews before ordering. Orders lost-can't track thru UPS or post office. Just vanished. Can't get real person to talk to. Can't email cuz don't know acct # till receive order. Terrible way to treat new customer. Am out $220+. Furious! Don't shop HSN!

Antthony fashion is garbage!. Guy claims to have worked in ready wear. Those hems are horrible and the fabric looks like it could just fall apart!! My dog could be more creative! The piece Callie is wearing is bunching at the seems. Is Antthony sewing these pieces in his basement with his eyes closed?

I ordered iDeaPLAY 4-pack 10,000mAh PowerBank with iOS and USB-C Adapters from HSN who said that I could return for either $6.50 or $9.99 which would be deducted from my return. I used the return label that was included and did not think about writing the tracking number down as I never had a problem. HSN said they did not receive and I still have to pay. Being a long time, good standing client, they would not eat the $40. Because of that, I will never order from them again. Copy return label before sending anything back!!

HSN is an online and television shopping network. They everything from home products, specialty food items, clothing, electronics and even jewelry. I have been purchasing items from them for several years now. They have a great return program as well. Everything purchased is confirmed by email, including delivery dates and returns verification. I have bought some really great things from them and will always be a loyal customer.

I have I ordered this radio system. The picture when ordering look larger than it really is. You get the product. It's small. My problem I have I just in December of 2019 ordered the radio. The radio cuts off by itself. I have 4 speakers. The cords to the speakers are extremely long and cheap. My antenna piece just broke off. Now I have no antenna. Channels barely play. And 2 of the speakers went out. To top that the pieces broke off too. Haven't I known all this thinking it would be good as a Christmas gift for my daughter I never would have gotten it.

I purchased a Fuji Instax Mini 9 Instant film camera from HSN. UPS never delivered it to me. They left package at the front door and the package was stolen. I reached out to HSN and they agreed to send me a new one. So they did. Couple weeks later they changed their mind and decided to charge me for the first one I did not receive! I have a copy of UPS delivery proof showing that the package was left at the front door.

I recently ordered an LG Stylo 4 cell phone. Seemed like a good value. Representative made it sound like it had a replaceable battery, but when It arrived there was a sticker on the back of the phone saying non removable battery. The battery life was terrible and unable to adjust volume on speak out loud. Sent it back 2/3/20. Now is lost. Not sure whose fault it is HSN or UPS. Will not refund my money for at least 10 days even though they know package is lost. Ups started investigation today. I told hsn, "Don’t charge my credit card again," so she moved it to an extra week instead of putting a hold on any future payments. Don’t ever plan to order from this company again. So far QVC is????

I received the Cambio 2-1 Notebook/Tablet for Xmas. I made a spelling error on the initial Microsoft splash screen. Forced to 1) work directly with Microsoft, and 2) forced to reset the computer using directions (email) from RCA Customer Support. It didn't work. Error message. Called RCA this time. Unbelievable how they DO NOT LISTEN. They couldn't even find the support ticket after I told them 3 times! We FINALLY got to the point where they said return it to the warehouse for a spelling error. Never even got to use the damn thing!!! Are you ** kidding me? I'm returning it to HSN! And I'm going to get a refund. Then, I'm going out to Best Buy and getting something that works. I already threw out (with the garbage) the last RCA tablet I got from you 2-years ago. a real POS! What an incredibly frustrating experience!

I'm not getting into no long story. I've ordered from this company before. No late payment, no problem. Now I ordered from them they going to tell me they do not ship to my address, canceled my order and then tell me I can't get the same deal because their misunderstanding. They don't have to worry about me ever. If I could give no star I would.

Let me start out saying I spend a lot of money with HSN. When they changed over to their new bank about a year ago I had nothing but problems with paying my invoice online. I have called the bank and HSN a number of times asking for their help with me online payments. When I go and pay my bill via my bank they say it can not be done, so I then call the automated system to pay my bill and I get a phone tree stating that I can not pay my bill for another two weeks so I wait the two weeks and call them back and I get a recording that I can not pay my bill for another three days. So once again I wait three days and then call the bank back and I get a phone tree and when you tell the phone tree how much you would like to pay it gets the amount wrong. So HSN tell me how would you like to get your payment?

Ordered a HP printer from HSN on Mar. 12, 2019. It was advertised as a Multi-function including fax capability. Shorter after it was delivered I received a notice saying it does not have the fax feature. They said I could return it but I didn't. Too much trouble. It was put into use when I bought a new computer the end of Aug. 2019. It started out printing okay. As time when on, the print was streaky. Contacted HP Support. Ran all the diagnostic programs they suggested several times. Didn't work. Went back and forth on their Chat site and requested service or replacement.

I for the first time called and ordered Teeter Inversion table on flex pay. I got a letter in the mail saying they checked my credit and they were sorry to inform me the could not extend flex pay to me so my order was cancelled. Well, that’s because my credit is locked. Had they told me they were going to check it, I would have unlocked it. Not a good business practice checking people credit without consent or even if it’s a soft check notice would be the honest thing to do. Instead they sneak and do it to see if you are worthy to get flexpay I guess. QVC doesn’t do that. I guess that’s why QVC does so much more business. When I called to complain the customer service rep did not even care it seemed. Basically said, "Well that’s our policy." With practices like that and a lack of care for the customer, I recommend you use QVC. They care about their customers and don’t sneak and do credit checks when you are not applying for credit!

This is my third time ordering my husband's jacket. HSN I asked my credit card number 3 times and can never find my order. I am so frustrated. I don't know what is happening. Thank God I charged it. I even had my credit card call.

I ordered my son a PlayStation for Christmas and everything started ok. They shipped it then canceled my order and it said returned to sender so I called to see what was going on and they say there was coupon fraud. I have never ordered from HSN in my life. I used the coupon their website and now here it is over 2 weeks later and I still haven't got my money back. I asked them please explain the fraud and they said, "We don't have to disclose that information," which means there was no fraud. Do not order from hsn and by reading other reviews I'm not the 1st person this has happened to.

They sure flexed and took my pay. I went to order a laptop under flexpay. They had taken the money and then sent an email saying, "Your order has been cancelled." I checked my bank and knew it, They had take about 98 dollars from me and have yet to return it. They tell you they released it and waiting for the bank to release the money. "What a lie." They never released the money. Christmas is now here and that was extra money for my kids that I don't have... Wow.

Ordered a Bluetooth speaker. Saw the exact speaker for $50 cheaper. Bought the speaker on time for my goddaughter's birthday. Supervisor Bill promised a prepaid return label in the mail. His promise was a lie. Over $40 to return it. Stuck!

HSN is the absolute worst company I have ever had the displeasure of working with. On December 9th, 2019, I placed an order for an iPad. I signed up for recurring payments, and received a confirmation email that my order would ship by December 19th. On December 11th, I noticed that the payment still showed pending through PayPal. I contacted HSN where a chat was initiated with a customer service representative named Alan. He assured me that there was no problem with the order and it would ship by December 19th. I expressed my concern that I needed it by Christmas and wanted to resolve any issues well before then. I was assured that there were no issues. The morning of Decber 12th, I received an email stating that the order had been cancelled.

Do not go through HSN flex pay, they charged my account without authorization. I talked to a supervisor name Ryan at HSN, who was no help at all and could not get us to a supervisor. They was no final authorization at the end. They said my card was not qualified through flex pay but charged my card and overcharged my card with approval. HSN told me to call my bank to deal with it. I do not like HSN. It does not seem legal and it is bait and switch with their prices too!

I recently purchased a Cricut machine. I decided I did not want it and went to return it. Guess what?? It isn’t a part of the EZ return program which means you have to pay yourself to ship it back...no provided shipping label. Due to the size and weight, it is $60 to ship it back. I get it...some items are able to be returned via the EZ return program and some are not. The problem I have is that there is no way to know this ahead of time. So, now, I either get to keep this very expensive item or pay $60 to return it. I sincerely hope that HSN has enjoyed my business over the years b/c unless they make this right, they have seen the last of it. NEVER AGAIN will I spend even $1 with them. My account will be cancelled.

OMG! Worst experience ever! Tried to order online but kept getting error message when I tried to enter my Apartment number on address line 2. That did not work so I tried to enter it next to my street address. Got another message, not accepted. WTH? I entered my phone number and it showed up as some completely different number. I tried 6 times. Same stuff. Some weird phone number. I called customer service to assist me. Waited 10 minutes. Lady tried to help. Was absolutely clueless. Repeated wrong information. I explained again. She tried to use my credit card and I said but, "but you never asked me for the discount code I told you about." Oops, she forgot that already! Really? Got disconnected.

I have been an HSN customers for many years now, I have purchased several items from them but not always satisfied with them. The hosts claims are somewhat untrue and then they say you have 30 days to return the item if not satisfied. Well, I take their word, buy the item, either it breaks me out or it smells funny so I return it. Well, now I received a letter that I have returned too many items and they will close my account if it continues. SO WHY DO YOU CONTINUE TO SAY YOU CAN RETURN IN 30 DAYS IF IT'S NOT TRUE??? This is extremely upsetting, then don't lie about the product and don't say that you have 30 days to return the item if not satisfied!! The hosts are practically begging you to try the products!!

Ordered a TCL 42 inch tv on 12/4/19 at 5:40pm and cancelled it at 6pm. The cost was 84.68. Requested a refund and was told it would be available immediately and that was a lie. Called Saturday and was told to give them until midnight and my money should be back on my credit card, and that too was a lie. Customer service says they reversed it but on my account the amount still says processing. I will never order from HSN again. It's hard to get your money back

HSN sent a 20% off coupon that says on a signal item purchase. They refuse to honor the coupon saying it doesn't apply toward certain merchandise and the coupon only offer up to a $25 discount. The email received does not included a disclaimer or exclusion or links for see offer for details.

To whom it may concern,

I ordered a Pac Man arcade game on easy payments. Said went through. Got order number and then was told they checked my credit and I was denied. They told me 6 payments 33 a piece then charged my PayPal for first payment 66 dollars. The customer service rep was rude and nasty. I never gave any one permission to check my credit and also was not told they would be doing so they are a terrible company and will not be using again. I constantly use QVC and never have any problems.

I purchased computer and Fitbit with 6 times payment, enter my address and credit card number. Then placed order then screen showed total $240 increased at end. ($40 increased monthly payment 6 time pay) Try to call customer service but waiting time for 10 hours. Cancellation charge will apply same amount. Please don’t use this company.

I have a printed receipt that says $9.18 charged to my debit card today; however, my banking account was debited $20.74 today AND won't be "corrected" for up to 3 days. I called customer service, "15 minute wait we'll call back". They did call me back and disconnected before we talked - TWICE. So I called them back, disconnected again. Reached out to Live Chat and I received a copy & paste from the customer service handbook. This is a multi-million $$ business and this is the second time in two weeks my debit card was up charged. What is the upside for HSN?

I am giving them 1 star only because you can't rate them lower. I purchased two items from them in 1017 with my personal bank card and the cus ser rep decided to put them on my HSN account without informing me. A couple months later I started receiving late notices. I then called in and paid for both items in full with HSN bank. I then a year later tried to purchase some items from the TV program and I am not allowed to purchase anything. Their explanation is that even though I pay off the items through HSN bank I still owe flex pays. So pay for the items twice. I have tried to resolve this situation three times now to no avail.

They took my money and then claimed I was ineligible for the FlexPay. No reason given. Contacted customer service and flexpay department. Both claimed to be oblivious. Never shopping with them again.

I am an experienced online and shopping channel shopper. The Q and ShopHQ are great places to shop. But two of my favorites left shopHQ and went to HSN. In the past I have not had major trouble ordering from them, but now no matter what I do, I get an error on their app and website and can never place orders. It tells me to call them. The people I call can never figure out why I am having trouble and then it happens when I order something again. I recently moved and I changed my address on their website and they still shipped stuff to my old address. They said it was because it was another type or order. They have the worst customer friendly online and ordering of any online shopping I've ever used. They seem to still be in the old days when you had to call "tootie" their phone service. It's insane.

I ordered a product and paid over $40 for 2 days shipping. The item shows as having an anticipated 2 day arrival, but it hasn't even shipped yet. I called Customer Service, they don't have any idea about when or if it will ship. I asked to cancel the order and they won't do that for a MONTH! I cancelled with my credit card, which will also take several weeks and I will NEVER shop with this terrible, unethical company again. Buyer BEWARE!!

On 20 Oct 2019, I ordered Amazon Fire Kids 8” HD 32GB Tablet w/ Bumper and 2-Year Warranty, Order number: ** charged from my bank $101.46 instantaneously. Item number: **. On 21 Oct 2019 HSN unilaterally cancelled my order without assigning any reason nor making any refund commitment. Despite my sending emails and calling, I have not received my refund nor any refund commitment has been made. I do not know who to approach for refund as calling HSN customer care is not helpful at all. I seek your help.

Samsung was set to release it's new $349 Samsung Galaxy A50 (A505U) U.S. version (compatible with all U.S bands) on 9/20/2019. All of the sudden HSN received "NEW!" Galaxy A50 phones, but they gave no model number. I asked three different Representatives and was told they were not privy to that information at that time.

I purchased a featured expandable lightweight hose and Ring Doorbell 2 from HSN. Both products have proven to be flawed or just plain terrible. First use of the expandable hose it failed right in the middle. Supposed to be tough - ain't no way. I mean it simply blew up within a matter of a few minutes. And - I didn't save any of the paperwork to return the worthless POS. Oh - and about the same time I purchased a Ring Doorbell 2 - Worked fine for about 2 hours - haven't been able to get it to work properly since. Doesn't alert as described - takes forever to even register on my phone - and it often doesn't even ring the inside doorbell. Don't bother with HSN. And one final thing - HSN is absolutely worthless. Shop elsewhere. It's difficult if not impossible to obtain their discounts or coupons - whatever they want to call them. Highly recommend you shop elsewhere. Check out their reviews - ain't all that good.

Just ordered a pair of Clark riding boots from HSN on-line. However, my shipping address was incomplete when reviewing the order. Although I tried to edit it before placing the order, I was unsuccessful. Therefore, I called the 800 number - WOW! Rude and completely unable to help - the representative keep repeating the same script stating that "it couldn't be edited because the US Postal Service didn't recognize the address". That is absurd! As a business, we receive mail here daily from the US postal service.

Products are very poor quality, hosts seem to embellish the value and the facts, customer service no help, was charged $23.30 for returning items with 0 shipping. I have spoken to customer service numerous times. No resolution. Paid the bill and will not be ordering again.

HSN promotes businesses that are shady. I purchased a TracFone through them and it was a complete scam. $100 down the drain. I contacted HSN and they stated that they like TracFone and sorry I don’t. How can any company like and promote a company that scams their customers out money? That says a lot! Stay away from HSN as you are not their priority. Actually they don’t care about you, the customer, at all! Stay away!

HORRIBLE experience. Do not buy from them, they are a complete scam. I ordered a set of lip gloss and lipstick, spent about $40. I got my package and it was a pack of cheap face wipes. They sent me a pack of wipes instead of my order! And when I spoke to the customer service, they were incredibly rude, and threatened to double charge me for my item if I didn’t send the pack of wipes back. Never buying from them again. Stay away!

Love the products. However within 10 days of being late on a payment due to family emergency I started receiving phone calls. A family member answered my phone and wanted to take a message when asked what it was in regard to the person replied “she knows now take this number and have her call us” so while in hospital for past 2 days my phone is ringing every half hour with unknown number. I finally answer it after 12 calls yesterday and 10 calls today for a man with a attitude telling me my $27 dollar payment is overdue. I’m 11 days late. HSN MAY HAVE WONDERFUL PRODUCT BUT LOST A CUSTOMER TODAY DUE TO A COMPLETE ** ON A MISSION FOR $27 in their CC department.

I ordered and received the FitQuest exercise bike and to my displeasure when I opened the box I discovered the entire bike needed to be assembled. They did not indicate this in the commercial. I called customer service to complain and the two people I spoke with could not care in the least. This was not the reaction I expected or should have received. I will never purchase anything again form HSN.

Called customer service regarding my refund, they stated, "Sorry but we charge 7.95 for a return. You used our label." I explained I was unaware and they stated, "So sorry but we can't credit that back." 7.95 for returning lipgloss and no care or concern for the customer. Sounds like people working from home as their customer service agents. HORRIBLE!!!! Nothing but a hassle!!!!

I place my first from this place. Everything went great, paid off the item then place a other order and they took the funds and then turn around and cancel on me then they told me that I will get my money back within 24 hours and never got it back yet so I had my bank step in to help me to get my funds back and etc. Don't order from this place. They never tell you that they do a credit until a they take funds from your bank account then you called them to have a refund after you tell them they took the money after they cancel the order. Will not be ordering from this place again and they like to trick you and etc. Bad company to deal. You are better off buying the item/items outright or save up to get the item.

I placed an order on ebay for a FULL/QUEEN bed set that consisted of a quilt & 2 shams sold by HSN. HSN sent out the wrong size-(a King size)-I didn't even open the package- I knew it was way too big- so I emailed them & was told they did not do "exchanges"-even though they were the cause of my needing to return it- that I should just return it with their return label & then re-order. I returned the wrong one & waited until I could see that it had been received & the refund was in the works & then I tried ordering the correct size again. The next thing I know-someone on the HSN end had asked me to Cancel my order per eBay. It was showing up in the unpaid portion & said cancelled. They said I was returning my order- I said that has already happened- I already returned the King size & was refunded the payment & was told to re-order.

I'm 70 years old and ordered the Teeter Inversion table. I watched the whole show and not once did they want that if you had health issues that you should not use it. After getting it home my son watched the instructions and the first thing it said was not to use if you have a number of stated health issues. They are charging me $87.00 to have it picked up. They are certainly not a honest company.

Ok I have been a faithful customer for over 3 decades and I have always been happy until now. I wanted to return some 4 total products of the supplements that Dr. Andrew promotes and I tried them all! The Digest Assure & Friendly Flora & Beans & Veggies gas relief & the Aloe Vera 200. I decided to take them faithfully and I saw no results???? I called HSN to see if I can return today and to my surprise yesterday July 17, 2019 it had expired for returns so the guy said: "YOU'RE TOO LATE; SORRY!" I wanted to write a review, it wouldn’t allow me because according to them I ordered them as a guest and (PayPal flex pay) and it was not an option! Seriously I have been a faithful customer for decades and just because I bought them as a “GUEST” I am grounded for writing a REVIEW! That is so unfair, unreasonable and just plain RUDE!???

I recently placed an order at HSN for an electronic device. I checked out as a guest because I had no interest in registering to the website. A few days later I received notification via e-mail that my package was shipped and they provided a link where I could track my package. I hit the link and it I got a message stating I had to register to HSN and log in first in order to track my package. I went ahead and registered against my will because I wanted to track my order. Once the registration was complete I tried tracking my package and I was informed that unfortunately I could not track my package because registration had to be completed before making a purchase!!! That was not what the shipment e-mail stated at all!! I was tricked into registering and all for nothing!

JUNK JUNK JUNK. Purchased a Polaroid DVD/Tablet combo from HSN 2 years ago. Never opened it until this morning. Product is brand new and will not turn on. Both HSN and Southern Telecom refuse to replace item because it was purchased 2 years ago. Very disappointed as to what Polaroid has become. I will take note of all Southern Telecom products, and will never purchase their junk again. I will also make sure everyone I know is aware of the junk they create. Will also never purchase anything from HSN again because they do not back what would be a brand new product.

First I want to thank the HSN team; for caring enough about their customers! To provide such an excellent, very sufficient and durable product! Second, the fact is; American Electric Lawn Mower, is the best product I have ever bought, besides the Worx Jaw saw! They are equal!! Better than my car! Third, and most importantly! Read every instruction slow, and over again! Until you understand them! I love its style and size. Which makes mowing fun, easy, and glides right into places, that gas mowers can't go! Raising mower to top lever! Cuts four inches or more. Weeds, like paper! I was shock, and my heart full of peace and joy!

I had been a customer of HSN for several years and was a credit card holder for about 2 years. I ordered several things throughout the years and paid them off. When I went to payoff my account I noticed they cut my credit limit 550.00. I called their customer service and they had no explanation. Only that I would receive a letter in 7 to 10 days for the reasoning, well, that never happened. I paid off the account and closed my account. I was good customer, and was a little disappointed about the result, HSN and their affiliates will never get another penny from me.

Several years ago HSN closed my account because they accused me of “too many returns” which is not true. They were shoes and tried to explain to them the shoes didn’t fit well. They were rude, disrespectful and refused to listen to what I had to say. This happened a while back and they have until now blacklisted and blocked me from making a purchase. Do not do business with this company. They are very dishonest and have very poor customer service and agents.

I ordered an item as a gift for an elderly friend who was bed bound. I live in Illinois and she lives in NYC. My friend received the wrong item. If I wanted the correct item sent the wrong item had to be returned. To return the item my bed bound friend would have to have someone repackage it and bring it to the Post Office. HSN would not pick the item up for the return. I would have to pay for the return shipping if I was to have USPS or UPS pick it up from her apartment. The supervisor told me if someone could bring the item to her they certainly could bring it to PO office for the return. He was very, very rude and sarcastic. They shipped the wrong item and we were responsible for the return. Worse customer service ever. I do not recommend ordering anything from them. I was treated very poorly. There was not even an apology for their mistake. Stay as far away from HSN as possible!

I placed my first order on a Friday and then I got an email saying that I needed to verify my information. Firstly, he assumed I was a female when I am male, 2nd he didn't ask any information of me at ALL! He asked for my phone number and said it wasn't on my account. I had called to place the rep put my area code wrong by one number, 3rd the guy had the worse attitude and was like "I find reason to believe you are not who you say you are because my sources show you as 90 years old" and then starts laughing! If you see your "sources," I'm in my late 20s!!! When I called the lady asked for my SS and DOB to see if I qualify for the credit card which was fine so that alone shows my DOB, age, sex, etc.

So disappointed in HSN. I have been a customer for 20 plus years. Never missed a payment. Always paid more than due. I tried to order the TSV online and a message kept popping up, "Problem with account contact customer service." When I contacted customer service I was told that someone who had not paid their bill had used my address as a delivery address. Since I live alone I explained that was not possible and I have never received an item from HSN that I had not ordered.

This is my last ever buy from HSN!!! Never ever I have such horrendously expensive experience!!! Stay away. Their PC are slow and what ever they set on TV it's very rarely true!!!! I had to pay expert to let me know that PC is useless, slow and have problem with speed and hardware, and I need new computer on top of all of that!!! NOT WORTH MONEY I SPEND AND THEY PROMISE HP HELP. EVEN BIGGER LIE!!!! Never ever I will buy anything from HSN!!! I would give them -10 stars if I could. PC under warranty and they refused to take it back!!! $600.00 is a lot money for useless lie and bad pc. I have receipt.

$200 for a set of Bluetooth headphones...(I've since learned that the same product is on Amazon at $150) and THEY DON'T EVEN TURN ON!!! Products sent to the poor, stupid customers at price-gouging rates should at least be checked to see if they work!!! I'M A FOOL FOR EVER DEALING WITH THESE CHARLATANS.

Despite having credit to use on my HSN credit card, it is being declined, and NO one can tell me why! I feel helpless. How can that be! This is my money we're talking about. I have called Comenity Bank (who offers the credit card to HSN customers) several times today and once yesterday. I have spoken to 2 HSN Customer Service Representatives and 2 HSN Senior Account Representatives. I have even done a three-way telephone call with the bank, HSN and me - TWICE! Comenity Bank states that my card is "golden", "in the green" and "good to go". The bank said the same to every HSN representative and senior account representative we talked to.

I purchased a $39.99 chandelier, was told it would be mailed in about 3 days. Well I received an email A WEEK LATER stating my pkg was returned. So I contacted HSN, was lied by the rep which stated the post office had returned the pkg, I was given two WRONG TRACKING #s, so I filed a complaint with USPS, I was just informed by USPS, that the tracking numbers are NOT TRUE #S. I just tried contacting HSN with efforts to speak with a supervisor, was told they're having tech issues, NO ONE CAN HELP ME to call back. THE PKG NEVER LEFT THEIR SHIPPING DEPT, HSN CANCELLED MY ORDER WITHOUT JUSTIFICATION. This is really not good business practices, to lie outright to the client. All along I thought the postal service had returned my pkg. I was deceived by HSN, and now can't get anyone on the phone to give me straight ANSWERS.

I recently made my first purchase on HSN. The item stopped working within 30 days and I returned it. However, when I received confirmation of the return, more than 30 days has elapsed. I received an invoice for a $30 late fee on an HSN credit card I had not applied for. I contacted HSN to dispute the opening of a credit card and was advised I had consented by ordering and returning the item. I declined to pay the late fee. They immediately made a negative report on my credit report at all three credit reporting agencies.

I recently returned a top I purchased that was supposed to be a small but it was way too large, which should have been obvious to anyone looking at it. At this time I also purchased a set of small Crock Pots, one came dented, I was told there would be a charged to return them, I only needed one and the dent was small so I kept them.

This company has some big balls. I ordered a tablet and printer trying to use the flex pay option. It takes you all the way thru the order process you think your order is going thru and then they deny you the flex pay.... But here is the kicker. They actually charge your card for the flexpay and taxes and shipping and in my case that was 405.00 dollars. You must be ** kidding me.. They have the balls to deny the flexpay and still charge your card. I'm glad I checked my bank statement on my phone app after they denied me.

Twice, I have ordered one item from HSN. The second time, I only ordered from them because I couldn’t find my desired product elsewhere. The first time, I ordered one item and approved payment thru PayPal for one item. They sent and billed for 3 items. The second time, I made sure I didn’t order anything recurring - only one item/one time payment - and they sent and charged for four.

I called 2 days after my final bill was due and asked them if I could pay all that is due and close my credit card. I made payment, they closed my card and didn't tell me that they were charging me a late fee. 2 months later I got a notice that I had a $27 late fee for my $27 late fee. I called them to tell them I already settled and closed my account. They indicated that there's nothing they can do about the late fees since the account is closed. I reluctantly paid again. This stupid Fire TV that I bought from HSN ended up costing me about $300 which is $100 over retail. I will NEVER do business with these shady people again!

I purchased HP Laptop 17 inch on 11/2/2018. Three months old and it fell apart. It literally started falling apart after a week. It's in 2 pieces. It's too top heavy and falls back and then start to come apart. I did not drop it or break it. HSN has it advertised with 1 year warranty. HSN does not have any warranty and they tell you to call HP. After waiting on hold for 2 hours HP will not take back w/out payment of 299.18. I tried talking to HSN and they could not help me. The laptop is not even paid for. It's 3 months old and fell apart. I went to HSN and tried to write customer review but the system will not let you. HSN needs to stand behind warranty. They will do nothing. I have had a lot of laptops but never had one fall apart. I am actually on my old one now.

I purchased a blender - the next day I changed my mind and called in and was told that I could not cancel the order even though it had not shipped. They stated "order was processed" cannot cancel the order. I went online to track the order. However the website stated no order had been made. Customer service representative stated HSN allow cancellation only the same day - however you must cancel by 9 pm PST.

We've had the dreadful, and not to be repeated experience of ordering two items from HSN. Their website is not only ugly and cluttered, but the slowness of the site is unbelievable. Navigating the site practically requires a Google map. Because we had no luck with garnering the info we sought, we had the equally dreadful experience of phoning. The hold time was interminable, and both reps were apathetic and borderline rude. As they say, "Everyone's entitled to one mistake", this was ours that day.

I purchased a Teeter from these people. From the start to the end of dealing with the customer service people via phone and email about problems was a nightmare! I will never have any dealings with HSN again...avoid buying from them.

I was trying to purchase an Xbox one on payments for my sons birthday. They took money from my bank account and declined me. I sent a msg through chat to find out when the money would be released. And it depends. They should not take your money and hold it if they cancel your order. That's fraud. They should be reported to Attorney General!! Will never try and buy anything from them again!

The live chat doesn't work so don't waste your time! I had to stay on hold 18 minutes and was advised to call back tomorrow! The last time I purchased something from here the quality was absolutely dreadful - a very inferior fabric that pitted the first time I washed it. If you have a problem the customer service will not help you. HSN use to be really great but no more. Oh well, the way I look at it I saved a bunch of money by not ordering from them! They will rip you off and double bill your credit card, so consumers beware of HSN!

HSN takes too long to fulfill and ship. I just ordered a product and it will take 4 days for HSN to get it out of the warehouse and another 7 days to get it to my address. This is with a $5.00 shipping charge on a $30.00 product. HSN cannot compete with Amazon in fulfillment of orders nor shipping speed. This is unacceptable in today's online shopping market.

I contacted the billing dept. because I was given a late fee after making a payment at 7:30pm NYC Time, the rep said it was 8:30 where the billing is accessed. I spoke with Shalea who said, "Sorry - we cannot remove the late fee since you was given credit in 2017..." WTF??? ARE YOU KIDDING ME, IT'S 2019. I asked for a supervisor-spoke with Clarise, and Abby who said, "SORRY WE CANNOT remove the late fee..." NOW I'm HOT!!! Asked to speak with someone else in a higher position, I spoke w/ Bernice --- SHE APOLOGIZED AND SINCE I've been a valued customer, she was able to remove the late fee. WHAT A SHAME, NO ONE ELSE was able to see that I've been a valued customer. Be a smart consumer and take your business elsewhere. NEVER AGAIN, I'm closing this account-thank you Amazon, HSN just lost my business.

December 2018 Ordered a RING Security device, UPS sent it back to HSN mid-December. Called HSN the same day to cancel my order and report it was being sent back. Was accused of stealing the product, was told up until January 25, that it had not been received. Was told by a representative that I was going to have to pay for the device because I had the device. She stated that UPS stated that the device was delivered to me and the device was signed for. Mind you, I called UPS Corporate to have the device tracked and they stated it went back to HSN. I called HSN back, your rep. stated that I was not getting a credit for the device until I returned the RING! Okay, this is when I knew I was in trouble and I needed to document everything!

On January 9 2018 I was watching HSN on TV with the coin collector advertising a complete set US Silver Eagle dollar set in MS69 AND certified with 9 special P and S mint marks. This program was to be a monthly debit of $69.90 total per month. I called the 800-284-7171 number and placed the order for the set and gave my credit card information. I called on 1/31/19 to get the status of the set but was told the order was nowhere to be found under my name, phone number or customer ID. They dropped the ball and never placed the order. Now the set is not available anymore. Extremely poor service in handling this order that they clearly dropped the ball. When you are paying for something that is a good amount of money one would think they could get it right.

Beware. HSN charges you a fee when products are returned. I was charged $7.95. I was completely unaware of this charge as the hosts are always saying you could return it for a full refund within 30 days...minus a "restocking " charge! Never again. Many other option to choose from.

BEWARE I ordered 7 items from HSN on the same day. I was charged separate shipping and handling for all 7 items. The items were not shipped separately. The items were combined into one shipment. WHAT A RIPOFF.

I ordered the CHI Air Spin n Curl Ceramic 1" Rotating Curler a few weeks before Christmas. On air they promised delivery BEFORE Christmas. I received it the 28th of Dec. I packed it up and put the shipping label they provided. I took it to the post office and mailed it. When I didn't receive a refund I called and was told they had no record of receiving it. I had my receipt from the post office WITH the label # on it. They said basically it was my fault for not having a tracking number. You cannot tell me they cannot track it through their own number. It was a $99 item which I will be billed for over the next few months. I will NEVER purchase another thing from them. Also, I sent them 3 emails and never received a response. Buy from QVC!

I recently purchased the ZooMe flex mobility scooter. I determined that it would not suit me and discovered that the return label only had half of the information needed to return it. I called HSN for a replacement prepaid return label, which I was told, would take 5-7 business days. I instead received a letter from HSN implying that it was outside of the 30 day return period. I called HSN immediately and was told to call the company that made the scooter in order to return it! I called the drive company who referred me back to HSN. I demanded that HSN send me the return address in writing, since they won't send out a replacement prepaid label and now say that I must pay to return the scooter... Which will takes another 5-7 business days! This is totally unacceptable. With all this back and forth, the 30 day return period could lapse!

I was expecting a delivery of Nellie’s laundry powder on 01/08/2018, but never received. Yesterday, I checked the tracking to find a “delivery delay” message stating that the original package had been damaged in transit and delivery estimate had been updated to 01/12/2018. Obviously, these things happen and I’m inclined to wait patiently. However, no further tracking was updated, so I called customer service. Now they are offering to refund my money because the product is sold out and a second package was never mailed out to me. When I calmly told the customer service representative how disappointed I felt, her advice was to “favorite” the item online so I’d receive an email when the product is available again. I can reorder at that time. NO THANK YOU! I’m so annoyed! I'll stick to QVC orders from this point forward. Or for that matter - Amazon sells Nellie’s with a 2-day shipping guarantee!

My first time using HSN. I "purchased" AirPods on FLEX-PAY and my American Express was charged. However immediately after the transaction went through I received a pop-up message stating that Flex-Pay was not approved at this time. I called CS and the girl tells me she doesn't know why but she'll get me over to the department that has the info because it could be an address error or something similar. Once I was transferred I was told that at this time flex pay was not available but she doesn't know why, however I will be receiving a letter within the 10 days explaining why, and at midnight they will contact my cc to void the charge. Just a very unusual situation and bad business practice. I would not recommend this business.

I placed an order on the phone for 2 items. Never told me 2 separate orders, so I tried to cancel the order. One got cancelled, and of course not the other one. I received the item, tried to send it back - no return shipping label. Called them, and guess what - this item is not eligible for free returns. Not what they say on television!!! Finally, they did agree to send me a label, which takes 7-10 business days to get. Meanwhile, my credit card is still showing charge of both items. Rep finally told me it takes 1-2 billing cycles to get your refund, in other words 2 months. Are they paying my interest. And don't even think about getting quick and complete answers. Waited on phone forever, and nobody tells you the whole story. My advice - stick with Amazon.

I had tried to purchase an item on FlexPay like I have done on QVC many of times. This would have been my 1st purchase with this company. They took almost $300 out of my account and then sent me an email saying my order was canceled and FlexPay is not available for me at this time. I called to see what was going on. They transferred me to an after hours voicemail. I have no reason to purchase from this company again. It was a horrible experience and I didn't even buy anything.

I bought two of the IntelliWHITE Sonic 360 Toothbrushes for Christmas. They have no power and are extremely cheaply made. Don't waste your time and/or your money on this product. At the cost of the toothbrush, get a Sonic or an Oral B.

I ordered a Nintendo Switch on 12/20/18. I selected the 5 FlexPay option. I also chose the $26 shipping option to ensure I received it by Christmas. We don't have a lot of money and this is really the only thing my 13yo asked for. We were going to order him the Switch with Kirby Star Allies then buy him 2-3 more games to go with it. We have already spent the rest of our money buying our 10yo gifts. We only have 1 other gift for my 13yo. HSN took my last bit of money which was $158 and declined my order. Now, how is that legal to take my money then decline my order & I didn't receive anything for my money? The money isn't going to be refunded by 12/24 so now I have 1 gift for my oldest and no money to buy him anything else. HSN does not care. I don't understand how they can take your money and give you nothing for it. That is stealing to me.

I’m so sorry to say how bad my experience was with HSN. I purchased an Apple MacBook. It came with a mouse and cord to hook up through USB. It not the right cords or they in any way compatible without a USB-C cord. I called. They say, "too bad." That’s the short story. That did nothing to satisfied the situation. I will never buy from them and will let everyone I know about how I was treated.

We ordered a TV from these company. Not a cheap one either. 2600.00 and we waited all day for Ceva delivery to get it. It never showed waiting all day. Call HSN and the shipping company was closed because it was Saturday. No call no show is not who I would want to deliver my products. Made at least 8 phone calls. Still no TV so we get told Ceva Canceled the order and sent it back. So we call HSN and they know nothing about it being canceled. I wrote a email to Ceva about this and no reply. So we call HSN and ask to speak to a supervisor. Now they say they are looking into the problem and it will 24 to 48 hours more. They have charged me for a product and I have nothing. DO NOT BUY FROM THIS COMPANY.

HSN is a joke. Do not order from them. They have been holding onto my money for over a month for a return of a damaged item. They will give you the runaround, No one wants to do their job, every person I have spoke with is totally useless... BUYERS BEWARE.

Purchased a DJI drone from HSN, Ordered it, paid with FlexPay, made first payment of $300+ of the $1100. Purchase. The item ships, I'm tracking it on the web. I see when it reaches my local post office, there's a note "sender requests item to be returned to sender". I call the verification Department to verify I placed this order. They argue with me I cannot verify my identity and my acct with them is locked and I can't reorder. BUT they took my money! I can't get a refund until the item is returned to them. THE ITEM NEVER REACHED my hands and they want it back since they couldn't get in touch with me to confirm I placed the order. DOESN'T make sense... Why take my payment if they knew they needed to verify a large purchase? Then I'm told the item shipped by mistake. HORRIBLE. Thank God for QVC!

Ordered my first item ever a week ago. Perfume as a xmas gift. Box was squashed broken and the price and name of the perfume half scratched off. Really??? Customer service instructions to send it back. How can I know I won't get another obviously damaged or used product. It looks used. I don't understand how anyone can package something like that. I've ordered items for years online. Never had anything like this happen. Ugh.

I went to purchase a gaming computer for my son. I attempted to purchase the computer, within hours the sale was gone! I called because the other towers were sold out and I could not afford a more expensive item. I called and was told by a rude woman the site can change hourly. That evening a Flash Sale went live. I quickly purchased the item and went to check out with my Chase card, it said I couldn't use THAT card. I was frantically trying to buy this computer because they kept dumping it out of my cart. I added it back again and switched to my business account. It threw up a billing address error and dumped my cart.

I purchased 3 Arlo security sets as gifts, after getting them and reading how costly the batteries were I decided to return them. I called customer service, they were so rude and told me I had to pay for return shipping, $71.00 to return their merchandise! They don't mention this on air. So I guess it's the true meaning of buyer beware.

Do not purchase through this company. You can get your items cheaper other places. I tried to purchase three items using FlexPay and I get all the way to the end, after I gave my debit card, then I get the message that I am not eligible for FlexPay. I then get an email saying that 2 of the 3 items were processed but without FlexPay. If I wanted to pay for them all at once I would have went somewhere else where they were cheaper and I would get them a lot sooner. Not to mention the customer service was awful and were not helpful at all. They would not cancel my order even though it all happened in a matter of hours. Then to add insult to injury you run my card twice and the agent said there was nothing that they could do about that either.

I made a $35.20 Bodyshaper purchase from HSN, needless to say, product was not as described, needed a small, ordered a small but item fit very loose (keep in mind, a Bodyshaper is made or suppose to be form fitted, it's not what I received). I returned item back to, using their self addressed label and unfortunately I failed to write down the tracking number that HSN provided and unfortunately they do not keep track of their tracking numbers that they assign to their customers. My package got lost and HSN offered no assistance other than customer service communicating very clear to me that there's nothing that they are responsible for!!! I'd advise to consider before ordering from HSN, their products and customer service and appreciation sucks...

I went to place an order, but because the previous person living at my address didn't pay their bill I'm being inconvenienced. I've been here for 3 years and pay my bills happily... So I will now have to find another way to get my wife birthday gift. I was using HSN because I could receive the item in 2 days. THANKS QVC. You're the real MVP.

I bought the StoreSmart Space saving storage bags from HSN. They still advertise them with the 5 year warranty that doesn’t exist. I called the manufacturer, HSN and now posting here to alert others, you may as well go to Dollar Tree. Same effect. I have the dated receipt, was (warranty period has since expired,) FULLY within the 5 year period without exception, and I have a verification letter from HSN that further verifies this. Frustrated beyond words because it’s pervasive in this culture. I am exercising my power to choose a different path, choosing to turn away, yea, repent, from my HSN shopping days, just in time for Christmas?

The only experiences I had with you were horrible and I will always tell people not to do business with you or your bank and definitely never use your card. I stand by my comment that you are thieves and prey on the people you dupe into using your card. You should be ashamed of yourselves, but I don't believe you even care about losing customers or you wouldn't use such thieving practices. This is a copy of the email I sent your bank Comenity Capital Bank - HSN Credit Card:

We were trying to order my mother-in-law a computer so she could work from home. My order was canceled 51 minutes after I placed it for no reason! They should let people know right away if they don’t qualify for Flex-Pay and give a reason why they aren’t eligible. Never shopping with them again, it was a waste of time!

They offer they push flex pay then go through the process to check out and, "Oh no we cant offer you flex pay." What a joke. Oh but you can pay full price and get it. Why say anyone can use flex pay then be denied?

I ordered slot on payments only to find out only form of payments possible to them is checking account. This is unreal be not up to future forms of payments to most companies. I don't like it at all and after I pay off I will not use HSN again. Not mention I ordered 2 pairs shoes that torn up in less than a month. They credited for one pair sent back the other torn up pair I had to throw away.

My fiancé & I ordered three phones off HSN. One for him, his brother, and me. So we waited patiently, and a week passed on. We got all excited because we are looking another week to go, and we have our phones. Well, when I checked the packaging, it said it was cancelled. I called HSN, and they said they were sold out. So I ordered it again just my phone. The same thing happened AGAIN! My fiancé and I are no longer doing business with this company.

So I ordered an air fryer from HSN and was really excited to receive it. I checked my tracking every day! I was excited when I saw that it was delivered and would be there when I got home from work that day. Well, I get home and there is no package! Now the air fryer I ordered was worth $300! I first called UPS to find out what happened to my package, they said they delivered it. So at this point I am thinking "Wow, someone walked up and stole this package off of my porch." I call HSN Customer service and explain the situation to them and they are very accommodating, they send out a new package that day.

I can honestly say in the 20+ years I have been shopping online this is my first really negative experience. While watching the absolutely breathless presentation for a Blendtec blender I was encourage to try the product because after all you can always return the item if you don't like it. What they fail to tell you is Blendtec does not participate in the easy return process at HSN leaving you to ship it back via the post office at a whopping $35.00 charge. Who would ever take the chance of ordering something and getting stuck with a return fee that high.