HSN Reviews

Purchased a DJI drone from HSN, Ordered it, paid with FlexPay, made first payment of $300+ of the $1100. Purchase. The item ships, I'm tracking it on the web. I see when it reaches my local post office, there's a note "sender requests item to be returned to sender". I call the verification Department to verify I placed this order. They argue with me I cannot verify my identity and my acct with them is locked and I can't reorder. BUT they took my money! I can't get a refund until the item is returned to them. THE ITEM NEVER REACHED my hands and they want it back since they couldn't get in touch with me to confirm I placed the order. DOESN'T make sense... Why take my payment if they knew they needed to verify a large purchase? Then I'm told the item shipped by mistake. HORRIBLE. Thank God for QVC!

Ordered my first item ever a week ago. Perfume as a xmas gift. Box was squashed broken and the price and name of the perfume half scratched off. Really??? Customer service instructions to send it back. How can I know I won't get another obviously damaged or used product. It looks used. I don't understand how anyone can package something like that. I've ordered items for years online. Never had anything like this happen. Ugh.

I went to purchase a gaming computer for my son. I attempted to purchase the computer, within hours the sale was gone! I called because the other towers were sold out and I could not afford a more expensive item. I called and was told by a rude woman the site can change hourly. That evening a Flash Sale went live. I quickly purchased the item and went to check out with my Chase card, it said I couldn't use THAT card. I was frantically trying to buy this computer because they kept dumping it out of my cart. I added it back again and switched to my business account. It threw up a billing address error and dumped my cart.

I purchased 3 Arlo security sets as gifts, after getting them and reading how costly the batteries were I decided to return them. I called customer service, they were so rude and told me I had to pay for return shipping, $71.00 to return their merchandise! They don't mention this on air. So I guess it's the true meaning of buyer beware.

Do not purchase through this company. You can get your items cheaper other places. I tried to purchase three items using FlexPay and I get all the way to the end, after I gave my debit card, then I get the message that I am not eligible for FlexPay. I then get an email saying that 2 of the 3 items were processed but without FlexPay. If I wanted to pay for them all at once I would have went somewhere else where they were cheaper and I would get them a lot sooner. Not to mention the customer service was awful and were not helpful at all. They would not cancel my order even though it all happened in a matter of hours. Then to add insult to injury you run my card twice and the agent said there was nothing that they could do about that either.

I made a $35.20 Bodyshaper purchase from HSN, needless to say, product was not as described, needed a small, ordered a small but item fit very loose (keep in mind, a Bodyshaper is made or suppose to be form fitted, it's not what I received). I returned item back to, using their self addressed label and unfortunately I failed to write down the tracking number that HSN provided and unfortunately they do not keep track of their tracking numbers that they assign to their customers. My package got lost and HSN offered no assistance other than customer service communicating very clear to me that there's nothing that they are responsible for!!! I'd advise to consider before ordering from HSN, their products and customer service and appreciation sucks...

I went to place an order, but because the previous person living at my address didn't pay their bill I'm being inconvenienced. I've been here for 3 years and pay my bills happily... So I will now have to find another way to get my wife birthday gift. I was using HSN because I could receive the item in 2 days. THANKS QVC. You're the real MVP.

I bought the StoreSmart Space saving storage bags from HSN. They still advertise them with the 5 year warranty that doesn’t exist. I called the manufacturer, HSN and now posting here to alert others, you may as well go to Dollar Tree. Same effect. I have the dated receipt, was (warranty period has since expired,) FULLY within the 5 year period without exception, and I have a verification letter from HSN that further verifies this. Frustrated beyond words because it’s pervasive in this culture. I am exercising my power to choose a different path, choosing to turn away, yea, repent, from my HSN shopping days, just in time for Christmas?

The only experiences I had with you were horrible and I will always tell people not to do business with you or your bank and definitely never use your card. I stand by my comment that you are thieves and prey on the people you dupe into using your card. You should be ashamed of yourselves, but I don't believe you even care about losing customers or you wouldn't use such thieving practices. This is a copy of the email I sent your bank Comenity Capital Bank - HSN Credit Card:

We were trying to order my mother-in-law a computer so she could work from home. My order was canceled 51 minutes after I placed it for no reason! They should let people know right away if they don’t qualify for Flex-Pay and give a reason why they aren’t eligible. Never shopping with them again, it was a waste of time!

They offer they push flex pay then go through the process to check out and, "Oh no we cant offer you flex pay." What a joke. Oh but you can pay full price and get it. Why say anyone can use flex pay then be denied?

I ordered slot on payments only to find out only form of payments possible to them is checking account. This is unreal be not up to future forms of payments to most companies. I don't like it at all and after I pay off I will not use HSN again. Not mention I ordered 2 pairs shoes that torn up in less than a month. They credited for one pair sent back the other torn up pair I had to throw away.

My fiancé & I ordered three phones off HSN. One for him, his brother, and me. So we waited patiently, and a week passed on. We got all excited because we are looking another week to go, and we have our phones. Well, when I checked the packaging, it said it was cancelled. I called HSN, and they said they were sold out. So I ordered it again just my phone. The same thing happened AGAIN! My fiancé and I are no longer doing business with this company.

So I ordered an air fryer from HSN and was really excited to receive it. I checked my tracking every day! I was excited when I saw that it was delivered and would be there when I got home from work that day. Well, I get home and there is no package! Now the air fryer I ordered was worth $300! I first called UPS to find out what happened to my package, they said they delivered it. So at this point I am thinking "Wow, someone walked up and stole this package off of my porch." I call HSN Customer service and explain the situation to them and they are very accommodating, they send out a new package that day.

I can honestly say in the 20+ years I have been shopping online this is my first really negative experience. While watching the absolutely breathless presentation for a Blendtec blender I was encourage to try the product because after all you can always return the item if you don't like it. What they fail to tell you is Blendtec does not participate in the easy return process at HSN leaving you to ship it back via the post office at a whopping $35.00 charge. Who would ever take the chance of ordering something and getting stuck with a return fee that high.

I originally purchased Bose headphones in FlexPay. However, I applied for HSN card to get additional 25% off purchase. My first payments were made with my debit card... great! Then after I received the HSN card my following two payments they put on my HSN card without my consent. I thought these were made with my debit since original purchase was and following payment made thru phone app. I suddenly get an email that I’m being charged $27.00 past due amount plus $3.00 surcharge. What?!? Anyways I tried to message thru their HSN app which kept kicking me out. Got upset and called number to be transferred several times by robot to hold.

I ordered the fragrance linen in the Miracle Clean because it was advertised as the most subtle & gentle of the scents. HSN sent the WRONG one. With limited mobility it was a problem for me to get to UPS to return. I had to impose on someone to drive there. They replaced with the original fragrance I had ordered. The smell was putrid and overpowering! (There are many other people who talked about the horrible, offensive smell.).

I was trying to order a MacBook Air and they denied my purchase but yet they withdrew 750.00 out of my bank account and they faxed a letter to my bank for a return of 500.00. So I call about the 250.00. They refused to send another fax or call but instead they heard my voice and talked to me so nasty on their recorded lines because they realized that I was an minority person but I realized that they're based in Florida so that says a lot. I asked them to remove my card info and delete my account.

I ordered product early August that ended up defective. I called HSN & they issued me a prepaid UPS return label. I returned the defective product - they received it Aug 28th. I called them yesterday to check status of return and they don't show I returned item. I gave them tracking number and they now acknowledge they have had item for 1 month without issuing credit! No reason given for this. They sent out a replacement item which also ended up defective. I returned it by the post office. No tracking number was issued. They now refuse to see if item was received at their return location. They also refuse to issue credit the 2nd shipment because I don't have a tracking #. Even though I can give them the receive date. I received a letter last night from HSN stating they have not received the 1st return! I am very angry over this. I have been a customer of them for many, many years. I will no longer shop at HSN.

Do not buy a phone from them. I love HSN and purchase regularly. I bought a Samsung S8 Plus for $804. I Paid my last payment on 9/21/18. I broke the phone on 9/28/18. I did not expect anything from HSN until I went to register the phone and could not. I contacted Samsung to have it registered and repaired only to be told the phone is international and cannot be registered or repaired in the United States. There is no way possible for them to even get parts. I was not told this when I purchased the phone. I want my money back and HSN feel it is not their problem.

I attempted to purchase an Apple Laptop from HSN today after several weeks of careful consideration. I went to their site, completed the transaction, and then immediately got a response back from them through email stating that they had canceled my transaction. No reason stated. I bought a Pilates XP machine from them years ago which I paid off so I thought I was a shoe in. Turns out they STILL withdrew the money from my checking account and tied it up with my bank as a pending transaction, so I had to contact my bank to get my money released back to me. HSN, this is why you have ONE star on here. Go back to the way you use to treat loyal customers because this system ain't gonna last much longer if you don't.

Out of 4 phones purchased, I was able to activate 3 with the HSN deal with TracFone. Number 4 never worked with TracFone support for hours. It never worked. Non returnable after 30 days with HSN. So it seems I eat the price of 1 phone? What rating would you give?

You won't believe this. I get a letter from HSN telling me my account is being closed & cannot buy from them anymore. WHY! You would think because I do not pay my bills, or I buy items from them & use them & wear them & send them back! NOPE! It is because I sent too many items back. Nothing I ever sent back had ever been worn, or used. All clothing was tried on, If I did not like it or did not fit it was folded up, put back in the bag, & sent back. NEVER WORE ANY OF IT.

After taking my order, HSN Customer Service had taken my debit card number, & then told me I would get an extra $20 off order if I applied for the charge card. Then she used the new HSN card w/o telling me that she needed to use the card in order for me to get the $20 off. The woman was nice, but she no doubt received a commission in pushing that HSN card on me. I should have examined my bank statements but I didn't.

This company runs your credit periodically, without your knowledge. I received a letter after being a loyal customer for some time stating they were lowering my available balance due to running my credit. I only owed them $29.00. I sent $130.00 the month before. I never owed more than $300 at time. I paid them off and canceled my account. Their products are junk anyway. QVC, and Evine way better. Customer service is a joke, and management as well!!! Shady business!!!

Wow. My experience(s) shopping at HSN was very different from most of the reviews here. I've shopped with them twice and both times I was exceptionally pleased with my purchase! If it wasn't for HSN flex pay my daughter wouldn't have had a very good Christmas last year. So allowing me to pay monthly for the laptop she wanted was a godsend! I'm very appreciative!

We bought 2 orders of Professor Amos. I received the orders but when I opened them up there were items missing. So, I called customer service and let them know what items I did not receive. I was then told they would ship my missing items to me. When the package arrived it was wrong again. Instead of receiving the missing items to my 2 orders they sent me another 2 orders. A few days after that I received a letter saying I had to pay for the 2nd 2 orders that were sent. There was obvious confusion because the letter also talked about how they knew I received the delivery. I never disputed that I received the delivery. The problem was my order was wrong!

I recently received a letter from HSN stating that I return too many items. Are you kidding me HSN? You do realize you're an online shopping company. There is no way I'm going to know the quality or fit until I receive it. I will never shop at HSN again. You let some goofy company talk you into treating your customers like criminals. Good luck with that approach. #IHateHSN

I called HSN to order a laptop. The representative talked me into getting the HSN credit card. Said I would get the laptop cheaper. I went online to pay the credit card bill before it was due. Then I got a bill that included late fee and interest. I called HSN. I was told that they could see on their screen that I had given them my banking account and routing number. However, an additional button didn't get pushed and it didn't go through. Therefore I owe interest and penalty. I told the HSN credit card rep that I had in good faith attempted to pay my entire balance in full before the due date and asked that they accept my payment and not charge interest and penalties. She said no. If I didn't close my account they would remove part of the charges.

I ordered jeans through a customer representative more than three weeks ago with the promise that they were indeed available and would be delivered within seven days. I called HSN today and was first told that I had returned the item. After being transferred to a customer service representative, I was told that they were oversold and were not available when I purchased them with no option for backorder. This is not the first time in the last two years that I have made a purchase only to learn weeks later that it was never available. When I have received merchandise, the quality of the clothing was so poor that it was unwearable, and every item purchased in the electronic category fell apart within the first few months. The tv sales people misrepresent inferior merchandise enthusiastically which you may return for a hefty shipping fee. I regret not checking reviews before wasting money shopping with this most dishonest company.

I contact them about a Joy Mangano purse that was tearing apart on the handle, and they denied I bought it. They told me I had to take a picture of the purse & email it to the company that handles Joy Mangano's merchandise. Also, I bought a Samsung Galaxy TracFone from them and it will not work after only having it 3 months. Tracfone will not warranty it because it was bought through Home Shopping Network. They are dishonest and I will never buy anything else from them.

I purchased multiple items on HSN and wanted to cancel one of the items. I went online, to their website the same day, a mere hours later and there is no way to cancel. There is no cancellation button. I searched to find instructions, and the site has nothing listed for a cancellation. They only list info on returns. Is this even legal? I am a customer of theirs for many years.

We returned over 550.00 worth of junk from Nov and December 2017. They still have not given us credit. It notified Comenity Bank, their credit card we have thru HSN, to take these off our bill. I have been fighting with them for a year, even with sending certified letter, even to the president of HSN. They just told me today, that after over a year, we get credit for one item. All of us should file a class action lawsuits against HSN. Do not deal with them.

I have bought & loved HSN items for yrs... Well, I'm one of the thousands of people that gets a letter from them saying they have closed my account for too many returns. This is SICK! I have never used or worn a item that I have returned. If I take a item out of the packaging I never rip the bag, or box that it came in, never!! I also know that it is ** about if you open a item they cannot resell it on TV. It goes to their outlet for sale. I can't tell you how many items I have received that I KNOW have been OPENED or TRIED ON BEFORE. Several times I have ordered shoes. The paper that is in the box is all wrinkly & torn, more than 4 times, I know these have been in someones home & hands & feet before me. What a crock!!! Other items I have also ordered I know have been opened & tried on, & maybe even worn.

Being a Canadian customer, I ran into payment problems as HSN does not accept Canadian credit cards. I called and a rep lady said "all you need is an American credit card. Do not worry about the name". So I get my cousin from US to give me the credit card, and I call back with new information, but they say my cousin needs to call. So, my cousin creates the account and calls, places the order (shipping to me), and the order apparently goes through. The next morning the order gets cancelled, because of some weird verification process. My cousin calls them, and they want her to speak to customer service. The customer service says the item does not exist. SCREW YOU HSN! If you did not want to sell the item, you should have said so 2 days ago. Waste of time!!!

My sister died 8 months ago. As the executor/trustee of her estate, I contacted HSN to ask what the balance was on her account. One of their tricks is the recurring payments plans, and we kept getting multiple bills for single payments for various items. I provided them with the death certificate, asked for the full and final balance, was given a number, and paid it. That was in December. It is now June, and I am still getting these onesy-twosy bills, despite repeated calls to them informing them that she is deceased, that there is no legal obligation to pay them, and that I am just short of contacting an attorney and suing them for harassment. AVOID, AVOID, AVOID!!!

I dont write many reviews. But I feel compelled to share this one. On June 5th I ordered two coins from HSN for my collection. I learned they charged $12 shipping and handling for each. (Bad!) I then got a 15% off offer for my "next order." I then ordered 9 more of the same coin. I entered the 15% off code at end of checkout. Then I learned HSN only did the discount for one coin and charged me $12 each for the other 8. So in doing the math $12 X 11 coins = $132. Wow!

Be very careful when ordering from HSN on the "flex" payment plan. Their site is designed to confuse you and ability to overcharge you. If you try and pay off your balance, they still continue to charge you a monthly payment. I am done trying to get my payment back from them. Should have refunded me $7.50 but instead took out another payment and told me my balance is -.85 now. I know it's not a lot of money, however, when they do this to 100 people, it adds up.

I bought my phone and received a Samsung Galaxy 7. Within a month I had problems. I called technical support and spent 2 and half months trying to fix my existing phone to no avail. Then as always I had to go to Target and use their phone to fix mine. This time on getting the 2nd level technical Roman said a new phone would be sent. After a week I called and was told that I would receive it Tuesday May 29th by 8 pm. No phone so I called Wednesday and was told to send my phone back and then they would send the new phone. I told them I could not be with my health.

I received an email from Dr. Brandt company on May 24th they were having an event at HSN that evening. I phoned HSN to inquire in the afternoon and they said they could place the order for me over the phone at that moment. It was only $7 off the MSRP. I placed but never received an email acknowledgment of the order. When I opened my email the very next day Dr. Brandt Company sent me an email having a 40% off sale sitewide which would have been a much better deal on the same product (Dr. Brandt No More Baggage). I phoned HSN this morning as I have not received any shipping and my credit card was charged on May 24th. They said they made a mistake in my email address and that it takes a while to receive. Supposedly will be delivered today. I WILL NEVER ORDER ANYTHING FROM HSN AGAIN! Horrible customer service and I paid $10 more for the item than I would have if I ordered directly from the company the next day.

I called and asked about a pressure cooker on sale and Ordered what I thought was one at the end of April. However, it was just a part that goes with it. I returned it. I was checking online and saw I had a balance for $32.00 dollars. The item returned was for $22.00. I called and they said it was a late fee and I had to pay for the shipping even though I had received a return label. It is not even 30 days since I return the item and I am charged a late fee. I just yesterday got the bill in the mail. They said there is nothing they can do about it. I will make sure to tell the over one thousand followers on the internet about HSN.

The customer service is deplorable! I DO NOT recommend this retailer, they ship damaged product, provided a song and dance to return faulty products, lie about how they will remedy the problem and still require the customer to jump through hoops to get a refund. After ordering $246.62 in origami shelves in February 2018, they arrived and were so damaged and bent that they could not be locked into place or used. After 3 call and getting lied to and the runaround. UPS was superposed to pick them up. I spoke to Linda at ** to resolve this problem - at first it appeared to be helpful; however, UPS never picked up the shelves and according to Linda the request was made 3 times.

Feb 20-23 ON HSN I purchased a Univision desktop $159... +25.95 ins. from HSN. Within 3/4 days I put return label on and dropped off at a UPS in Everett, MA 02149. I RECEIVED NO TRACKING # JUST DROP OFF AS IT SAYS ON HSN'S RETURN POLICY ONLINE. I WAS NEVER CREDITED just REFUSED MY CREDIT. They used the excuse they did not received it but I followed their easy return policy.

I was shipped a set for The Best of 2018 Pictured Rocks Lakeshore 5 pc Quarter Set on 4/10/18. It has been lost in the system and nobody seems to be able to help. I called HSN and was told that HSN has no extra sets to mail me. All they could do is refund my money. History: I have been collecting these quarters for a few years to have a complete set of uncirculated quarters and now I have an incomplete set, basically worthless except for face value. I contacted UPS, the original company set to deliver the package, they shoveled me to the subcontractor for deliveries, the USPS and they have not delivered the package. It has been almost a month since the package was received in the immediate vicinity.

HSN experience was great, start to finish. I’d rather shop at a store, where I can actually see/Touch an item. However, the bracelet looked terrific, on tv and when I received it, I was happy with it.

I bought a Dell Inspiron with 12 gigs ram and AMD8 chip. They sold this with 24/7 lifetime remote access tech support. Less than 2 years later, that tech support is gone and replaced HSN tech support. 5 days a week, 9-5. Horrible. One of the main reasons for this purchase. Then on Google it reports this Dell is inherently defective. Betting both HSN and Dell knew about this to offer it for sale. Mercy.

HSN claims to have lifetime tech support but that tech support is useless. It is a lie! My laptop's operating system failed and HSN tech support told me to call Microsoft so that I could re-purchase a new Windows operating system. They would not provide a disc or key to reboot. First they said they could not find the order. Then when I supplied the emails confirming I bought this $700 laptop from them tech support said call Microsoft. When I said I should not have to buy an operating system I already had purchased they HUNG UP!!!

I spent $149 on a Patricia Nash handbag that was on one of HSN T.V. programs and on a special price. The purse is nice, BUT when I tried to order the matching wallet for $49, it was sold out in the purse color. When I emailed my disappointment, I was told basically “we’re so sorry about that”. Today I went on HSN’s website to write a review and wasn’t able to get it to work after assigning myself a “nickname”.

MULTIPLE CHARGES!!! (13) to be exact, happened as a result of me trying to place a simple order for Today's Special, A Canon All-In-One Printer for $59.00 on 4 easy flex pays. Both my Bank Card statements show MULTIPLE CHARGES and no ONE, not even a the 2 Supervisors I spoke to could help me with the madness nor did they seem to care, They were simply concerned with defending HSN.

Sorry I had to give HSN a 1-star rating when in fact it should be no stars at all. This company is an absolute rip-off!! HSN is affiliated with Comenity Bank and it doesn't matter who you pay your bill to, they will tell you that there is "no payment" or a "late payment". Their whole payment options is designed to confuse the customer & make the customer pay more and also hurt the customer's credit. BE WARNED: DO NOT ORDER FROM THIS COMPANY!

I purchased a computer in November 2016 with LIFETIME support. I was lead to believe this support would resolve any issue I had with this computer during my lifetime. The computer started to fail in January 2018. I called HSN and was told they sold their Tier1 Support to a new company. I was transferred to this company who could not provide any customer support other than telling me the same information I could find on the internet. I called HSN to seek a refund of my computer (either a new one or refund my purchase price). HSN customer service supervisor told me the computer was not covered beyond fixing malware, viruses, etc. The HSN advertisement indicated when I purchased the computer I would never need to call anybody else to keep my computer operating efficiently. My suggestion to anyone purchasing a computer from HSN with support. DO NOT purchase it. They don't provide support!!

A Discover Card customer service rep called to ask me if I placed an order for a piece of fitness equipment with Home Shopping. I did not, and was relieved that Discover checked with me. The person who tried to place the order was going to have the item delivered to my home, which is disturbing. I had to cancel my Discover account and get a new card/number.

THE HSN ACCOUNTING DEPARTMENT IS EXTREMELY INCOMPETENT. I stupidly ordered gifts from HSN because I didn't check consumer ratings first. I had ordered, received and paid for a Ming 5 Qt pan with fry basket in September of 2017. In December 2017, I ordered again for Christmas. HSN double shipped me that large order when the Christmas order was late and assumed lost. I had ordered another 5 Qt pan with fry basket for my daughter in the Christmas order. When the double shipment arrived I ended up with 3 of those pans, so I promptly returned one (item order ending in #**) but kept the rest of the double shipment for gifts. HSN refunded the 5 Qt pan I returned. Unfortunately, nothing in the double shipment I kept ever showed up on my online account's Flex Pay page. They just kept charging my card but there was no way for me to track it. I was supposed to trust them to charge me correctly.

I understand there are company protocols, but HSN has the worse accounts receivable possible along with a non-friendly automated system that does not transfer you to a human. For several months I have been battling late payment fees that were charged, in error, to my account. I had my bank call them directly to confirm that the payment was received on time and why were they posting it later and charging me for their mistake. Then their automated system closed my account, in error, so at the time of the call which included my bank HSN could not assist with crediting the late payment fee. I was told to call back in a week.

I bought 1 item under $100 this fall from HSN. I’ve purchase other things in the past with no problem. I stated I Did Not need flex pay. The amount due was under $100.00. I stated this expressly at time of purchase. I paid in full per 1st invoice. I’m getting billed for Flex Pay interest in a ZERO balance. And other charges by phone while I was out of the country on vacation. No one at HSN has been kind, understanding - and Comenity Bank is onerous and horrific with telephone calls that are threatening night and day.

In October I purchased a Cricut Easy Press. Less than 3 months in it quit working. I have been trying for almost 2 months to find out what I need to do to get another and apply their extra warranty (2 years) I had purchased with it. No answer. I call and I get put on hold. Not a happy camper.

I received a very bad customer service from a representative named Sophie. She ended the chat with me without notice me. Be aware if you buy products from HSN. I bought a Hoover floor cleaner that left my floors horrible. Their products does not work as they show on tv. In addition, they charge me 9.95 for the shipping costs of returning the product. My daughter had to cancel her credit card with them because they often made charges in her account for extra fees, so if you have a credit card with them check your statement because they make charges without notice the customers. Their commercials shows that their products are awesome. Nevertheless, when we buy their products they are a fraud and we have to pay for the shipping costs of returning them. Definitely, I will never buy again another product from HSN.

How can HSN put my selected item on backorder yet still offer the same product four days later as being available? I have not been charged. I have received that I can expect a delivery date of January 31, 2018. Yet today I see the same item, same models being advertised as a live show. On my account it is says "extended delivery". What does that mean? Why is HSN still selling a product that they don't have in stock, don't tell the buyer that it will be on backorder?

I have ordered off and on from HSN for many years. I have not had much of a problem (with FlexPay etc.) as other reviewers have stated. It does make me kind of sad that so many are having issues because that is what may cause the company to fail unless they step up and address these concerns. I came to the page today because after ordering a laptop several days ago I was very surprised to find that the HP laptop I ordered was being shipped from a company called NEW AGE ELECTRONICS. This worries me a little. My new HP laptop should be shipped directly from HP? I looked up the company and it looks like they build new computers and fix and refurbish others (certified HP) - however, if I am not mistaken if HSN is selling refurbished computers they must reveal that to the consumer? I am not sure that it is but it makes me somewhat nervous.

I attempted to order a two pack HP laptop deal on flex pay. They denied me the option for flex pay and canceled my order. I immediately checked my bank account and they deducted $110.00 out of my account after denying me flex pay approval. A manager stated that they would release the hold, but I have to wait for my bank to refund my money. This is an extremely unethical practice!!!! This is a way for HSN to collect interest on money that does not belong to them!!! If they are not providing me with a product they should have never touched my account!! I am highly upset! This was my first and last time ever shopping HSN!!

I've always been a great customer. I was trying to order for Christmas, I get approved for credit card because obviously credit is good. Well, did not know my addict daughter had ordered using my address and now she is incarcerated and can't pay her bill so we are being punished. It's my home, I own it, not my daughter. As if we as parents aren't being punished enough from her addiction! They said they would unblock address and never did so I chat with rep and she tells me I have to call in AGAIN. I tell her I already did... either unblock and deal with my daughter as the adult she is or close my accts... guess what they did? Closed them. Didn't even try to keep us as customer. And now I shall tell my colleagues who will tell their colleagues and so on and so on, DO NOT SHOP AT THIS PLACE! There has got to be something wrong with a company punishing a customer because someone else didn't pay but used your address.

I ordered a package and added upgrading shipping on 12/20/17 to ensure my package would arrive by Christmas. I looked on my account for updated information and my package stated it would be delivered on the 20th. However, UPS said it had been rescheduled for the 26th. I was reassured that UPS hadn't updated their information and it was not a priority to do so, but that my package would arrive on time. Of course, it did not. HSN and UPS passed the blame back and forth and I did not get my package on time. Was very disappointed in HSN. Usually I do not have this problem. Not sure if I will order from them again.

I had ordered a item for a Christmas present for my dad and it said it would be here by the 22 of December and was tracking it when they change the date to the day after Christmas! I would have never ordered it if I knew they was going to do this date change. Needed it before Christmas and they said it would be here by the 22nd! Won’t make the mistake again! Just won’t order from them ever again! That’s for screwing up my Christmas HSN.

Order a today's special on the 6th of December. It spent 12 days processing. I logged into my account on the 18th to find my order had been cancelled so I speak with customer chat who tells me I would need to call the verification department. The number she gave me rang once and went to a voicemail. I call the main HSN customer service number to verify this was the correct number. Finally got in touch with a customer rep within the verification department. I knew I was going to have problems when the rep didn't seem to have all her information correct. She continued to call me Shawn and Shawna when my name is Schyler. I corrected her numerous times.

I placed an order for two laptops and set up on FlexPay. When I tried to finalize the order, it was denied and cancelled at the same time, but $130.00 was taken from my bank account. The company took the money out of my account. I called them---all of this happened within 20 minutes---to find out why was it taken out. I got a lame excuse about... They know but the visa company does that and it will take up to 72 hours to reverse that. HSN... that is a bunch of crock and you know it. If you were going to deny me, you should have NEVER taken my money in the first place. THAT is BAD BUSINESS.

Sales hosts are constantly encouraging shoppers to buy risk free at super low price to get it home now. Problem is they never mention that return shipping is the responsibility and they offer no flat rates... so weight can certainly cause return shipping to be astronomical. They offer no physical locations to drop off returns for free. Totally misleading and certainly very risky! Much lower risk so astronomical. BEWARE BEWARE BEWARE... IF SOMETHING IS TOO GOOD TO BE TRUE... IT IS. Completely unacceptable for a company who expects you to shop without ever seeing the product first. This lousy return expense is how they discourage returns.

I ordered a game system for my son. Tried to use the FlexPay option and was told that I don’t qualify for FlexPay. Checked my bank account and saw that I was charged the full retail value of the item plus the FlexPay price. Now I’m out 700 dollars for at least 72 hours for an item I’m not going to get.

My review has nothing to do with the item but with the HORRID delivery service from HSN!!! I ordered on 12/04 and I PAID FOR OVERNIGHT DELIVERY FOR $30 and guess what?? Today is 12/07 and still not a package! Thank you so much for completely ruining my husband’s birthday gift. I'm glad his birthday was two days ago and I'm still waiting for you clowns to deliver my product.

I saw so many complaints like mine so what has been done about it, apparently NOTHING AT ALL. I ordered my kid a game on HSN for Christmas on flex pay. I am disabled and have a VERY low monthly fixed income. It took the last 75 bucks I had to get it but I was ok with it. Until they canceled my order for no apparent reason and also now been 4 days and my money has not been refunded. They are full of crap.

I begin using HSN approximately 6 months ago. Always paid on time. Made a $900.00 purchase, paying it off early. Attempted last night to make a another large purchase using their flex pay option. Was told that I wasn’t eligible for flex pay option. No reason was given, Customer representative said she didn’t know from looking at the account. Spoke to a supervisor who was unable to give me any further information. So with that order the same item from QVC without a problem.

I recently called to purchase an item from HSN. During the call the agent says that my billing address is blocked. I have a pack mail account. It seems that someone else from the same address (there are about 200 boxes) committed some type of fraud so they blocked THE ENTIRE ADDRESS! (Not just the box number.) I contact HSN customer service and am told, if I want to order anything EVER from HSN - I can always go to my bank and have MY billing address changed. WTF!!! I did nothing wrong, but I am expected to change my entire freaking life so HSN can be happy?!! I do not recommend purchasing from this Company as they truly do not give two craps about their customer base... And, I live in Florida.

I purchased this laptop in early September, 2017 and have never been able to use it. I should have returned it within the 30 days which was my mistake. However, when HSN informed me I had to contact HP for warranty issues I got a big surprise. The year warranty only covered 50% of the laptop and I had to purchase a repair/warranty plan to cover the rest. When I purchased the item from HSN, I was told and it was clearly stated in the sales pitch on TV, I had FREE tech support and did not have to worry about anything if anything went wrong with the computer. HSN has washed their hands of this and basically don't want to be bothered. They treated me in a condescending manner and were not the lease concerned about the fact that I was promised something they did not deliver. I will never purchase anything from them again. They have lost a good customer.

I ordered an instaCHARGE after seeing the commercial. This device is supposed to give your phone a full charge within seconds. Four chargers are included in this purchase so for $40 I thought it seems like a great deal. I have never ordered anything over the television before since I am a Avid Amazon shopper. After three weeks went by I called and they said the item was on backorder but now it was in stock and it should be coming momentarily.

I ordered a laptop on the 5th of November that was not available but yet I was charged for it anyway. I have been trying since the 5th of November to have the hold on my MasterCard removed. My bank only wants confirmation from HSN that the product was cancelled or voided. HSN keeps saying that they only have internal but no external email. My understanding is that some of the Supervisors do have access to external emails. I would prefer for HSN to just process a refund since they will not work by email with my bank.

It was bad enough to have to create credentials over and over just to obtain an account but the one product I purchased was worthless from the start. I would never purchase another product of any sort, but buyers beware of electronics. No order number because their way of "fixing" my access evidently is to give me a new account with no history. The product worked badly but the return process was so cumbersome, I gave up. I recent attempt to get it to work in a limited fashion now reveals it is useless for anything since it will not charge (although it shows a connection) and will not turn on in spite of days of charging. It also came with nothing from the manufacture and my receipt does not even show a purchase date.

I ordered luggage which was repeatedly stated as being "carry on", plus 2 smaller pieces. The presenter, Samantha **, stated repeatedly how much she travels. When the suitcase arrived, it looked alarmingly thick for a carry-on. When I measured it, it is clearly NOT within requirements for carry-on bags. It was over 12 inches deep (9 is the maximum depth shown on every website that shows one). It is also far larger than the 45 inches around in circumference which one site mentioned as a possible alternative–it was 54 inches around. Any consumer who tries to carry this on will be required to check it. The company agreed to accept the return with no postage being paid from me. But many consumers could be caught in this trap of having to check their bag, as I was once in the past with a smaller bag than this one!

Well, let’s see. I received a beautiful gold pendant from my husband signifying he and our two sons, but the chain was too thin. Therefore, I decided to purchase a quality gold chain from HSN and was initially happy with purchase BUT after purchase in May (Mother’s Day) the chain simply fell off my neck in September (less than 4 months). When I called HSN I was told they do not guarantee the product, but I can go through the manufacturer. The manufacturer is requesting I mail them the chain (via my own funds) and provide them with $10 to ship me a new 14K gold chain. Hmmmmm, are they serious.

On January 3, 2017 I ordered a 3pack of Air Purifiers. On Jan. 13,2017 I checked the shipment tracking number. It showed it had been delivered around 11:00 AM. It went to the wrong address. I went to that address about an hour later and there was no package. I called HSN to tell them it wasn't there. They issued a refund and reordered this item. I gave them my address again and had them confirm it. It arrived 4 days later. I thought that it was all settled. However, on my September statement it was rebilled to my account. I called numerous times and told them it was wrong. They finally told me on the 4th or 5th call. I was told it was a UPS problem not theirs.

Frame and headboard not as pictured! Worst customer service - Sent something that did not look like the item. Not even the same color as the picture. Sent 24 emails. Sent Twitter messages and Facebook’s Angela would not sent a label or help with a thing! Nightmare company. Won’t ever do business with them ever again!! A true nightmare!!

When ordering an $800.00 TV I asked if HSN would have UPS hold the item for me to pick it up. I work plus was getting ready to go away for a few days, so I did not want to worry about a TV. They said fine. Instead, UPS tried to deliver the TV today. When I called UPS, I was told only HSN could direct them to hold the TV. So I called HSN, they said they could not help me, they could not ask that it be held at the UPS location, I had to be home for delivery! This is the 21st century HSN, people work, have lives, etc. I was left with no choice but to reject the delivery and tell HSN they lost a customer. I'll get my TV elsewhere. And they better not even think about charging me for shipping or returning the TV!

About 5 years ago, more or less, I received a letter from HSN stating they could no longer be business partners with me due to extensive returns. This is after I had been a customer there since their premier, practically, and spent tens of thousands of dollars. I had recently been drawn to purchasing clothing from the Diane Gilman line and was having difficulty finding the right fit.

I recently ordered a computer for my son on FlexPay which I'm aware that you don't need credit for. My debit card was charged and I got an email saying my order was cancelled. I called and the lady said she couldn't tell me why my order was cancelled but I will be refunded in 4-7 days. I wasn't happy about that. They had no business charging my card if they were going to cancel my order for no reason.

So I was looking to purchase an item from HSN, I had did a guest check out with them. I had forgotten I had opened an account with them years ago. I was prompted with their flex pay option on the item, I opted to for the flex payments. My order had gone through and was processing, they deducted the money from my account even though when I spoke with the representatives they kept telling me they didn't charge my account. I could clearly see the charge on my debit card and now 3 days later I still haven't received the money back onto my account. They try not tell you up front why the order was canceled. You have to wait for a letter in the mail. Because I never bought anything with them, when I signed up they said my account was too new to qualify for flex payments.

Colleen Lopez gemstone sterling silver earrings - I bought a pair of gemstone and sterling silver earrings for $134. They are beautiful, but the clasp broke off after a dozen wearings, so NOT a good deal. Manufacturer offers no warranty, according to HSN, so HSN offered a protection plan for $12, as I recall. I didn't buy it, so now I can toss them or pay for repair. Be forewarned about buying jewelry on HSN; they don't have your back about shoddy merchandise unless you pay them to.

I am very upset and dissatisfied with HSN's lack of customer service in righting orders with missing pieces. I received my Wolfgang Puck 19-piece Stainless Steel cookware set and there was a lid that was the wrong size sent in the set for the "covered" soup pot. Of course I only discovered this when all of the pieces had been removed from the box and inventoried. I call HSN and they wanted me to repack everything back in the box to return it and they would send me a new set. I am not a professional packet so this was not an option for me. The set cost just over $300.

I have been buying from HSN for years and never had a problem. They have been prompt, helpful and let me know if an item is on extended delivery. With 30 days to return a product, I haven't had any trouble with returns.

I ordered an item using their Flex Pay option and submitted my order and money was taken out my account immediately! 30 minutes later I got an email saying my order was cancelled. I called to see why and they said it was due to Flex Pay eligibility. Well why not check to see if people are eligible before taking their money?? Anyways it has been 8 days and my money is still not back in my account. I contacted their customer service about the issue and they said “the initial payment was never deducted from my card”. Well clearly that’s a lie because it would not still be pending in my bank account. I just want my money back!!!

I went online to place an order through them as I have always ordered stuff through HSN. I got an error message prompting me to contact them about my account. I contacted them via Chat and was told my account was blocked because someone at my address did not finish paying for their flexpay items. I told her that had to be my 19-year-old son who has his own job, his own credit card, his own social security number, etc etc. She said does not matter. I said "but if you check my history I have never messed up a payment with your company". She said does not matter. I was appalled at their lack of respect for individualism. I even said what if I change the shipping address to my work address, she said "doesn't matter. Your billing address is still the same". So I have to suffer because my son cannot pay his account.

I placed an order for a laptop on HSN, selected 2 day shipping to get it to me. Never shipped and when I called, they blamed it on the vendor. I told them to cancel the order (btw, took an additional 2 days to get the order officially cancelled). Ordered a different laptop with 2 day shipping. Expected delivery day is today, but no product. This time the "supervisor" blamed it on the processing department. If you advertise shipping in 2 days with an expected delivery day, you damn well better hold to it.

It took 30 days to receive the product. Then on my 3rd use, the latch to let it up broke while I was getting out of my car in the rain. Now HSN says it's been more than 30 days so I can't return it & there is no way to contact the manufacturer about repairing or replacing it. I'm just out of $30 & probably will get sick from being wet.

I purchased an item from HSN. Was not satisfied with item and sent several emails with no response. Upon contacting via phone, I was refused a cash refund and offered credit toward a future purchase, only. In the meantime I was charged late fees on my Comenity-HSN credit card during my dispute. Once I finally received cash credit for the returned item it went to pay for late fees. I paid out money to the Comenity-HSN bank for late fees, but do not have a purchased item to show for it! Comenity Bank was awful to work with and will not make adjustments on account.

I tried to place an order on HSN which I've done several time before, Called HSN they would transfer me to customer service and hang up, after the fourth time I got the message same thing happened online. I called one last time to order a floor vacuum same thing happened, I called back and asked straight out why are they hanging up on me, she said nothing just hung up. They don't even have the courtesy to tell you why your account is cancelled. HORRIBLE COMPANY.

In 2014, I purchased two Nuvision tablets for personal use. Along with the purchase of the tablets, I purchased an extended warranty for 3 years. The warranty was with a company called Asurion. I gave one to my granddaughter for her school work. I have sent my tablet to be repaired to Asurion 3 times and upon receipt back from Asurion after having been repaired, the tablet is no longer working. I have called them for the 4th time to obtain paperwork to return the tablet for repair. The Asurion technical support is totally unsatisfactory along with the QC department as their technicians are unable to make a simple repair. When I contacted HSN, they have washed their hands of the issue and passed me back to Asurion. I purchased the tablets from HSN, paid for the extended warranty to HSN, but HSN acts like I do not even exist. So much for customer service. If you are buying products from HSN, buyer beware.

I received the Joy & IMAN purse and the gold logo on the front was upside down. I called customer service, and got the classic answer that this has never happened before. I was told they would send a new purse, but I will have to send the defective purse back first. Very disappointed. Did Joy & IMAN get so greedy that they do not double check the output and only reaping the benefits???

On April 24 HSN was selling Roomba Vacs for a discounted price. I ordered one, got an order # confirmation at time of online order, all that. Vac was shown to be delivered May 3-4, 2017. I've been waiting for it to show up. It's May 5 now. I called 800 # to be told, "Oh it's waiting for you to call the fraud dept to protect you in your order!!!" What! Why?

I bought an electronic item. I went on vacation. Never really had the time to look at the product. The product was still in its original box unopened. I called 55 days after purchase for a return. They are so strict with their return policy. It's not worth doing business with them. If the customer doesn't like the product, we take the loss. What's the purpose to shop like this. We take the risk and the loss. and they make the millions. HSN should have a better "solution". Give the customer 60 days or even store credit. I am out $90.00 but they'll be out a future customer and a bad review.

I had been looking through my HSN flexpay account and had a question about an item I had ordered. The lady on the phone was so strict sounding... Sounded aggravated at my question... So much so that I can't wait to turn off the HSN tv and pay off my bill!

Recently, I saw a ring I wanted to order on HSN. I tried to pay online and set up FlexPay. I received an error message stating my purchase could not be completed. I was instructed to call customer service. When I did, I had to go through the ordering process again. Then at the end, I was told my account is blocked since 2005. I had not placed an order with them in years! Now I am blocked? The rep transferred me to another department, where I had to place the order all over again. This time I was told I could not use FlexPay, but had to pay the entire balance. That was fine with me, as I really wanted the ring and had ample credit on my card. Yet, at the end of this time-consuming process I was told the item could not be ordered. That my account was closed and will remain that way.

Didn't receive any return paperwork when item was received, called and was told to return to manufacturer warehouse which I did even though I thought odd when always before you would return to HSN and would receive their paperwork. Item was purchased on flex so after seeing my 1st flex reversed, threw away USPS receipt and credit card bill. For next 3 mos HSN started billing me again and refused to reverse because they said manufacturer hadn't confirmed to them item was returned. For 2 months it was back and forth between HSN and manufacturer who confirmed date they received item back but because manufacturer didn't confirm directly to HSN, HSN said they would continue to charge my credit card.

Frustrated. Been waiting all week for a tracking number on a Bose radio I purchased. My cc was charged on 3/28 Tuesday. It's now Friday 3/31 and no tracking number. The item still has not shipped. I was told initially I’d receive the product in 3-5 business days. Now we’ve already passed 3. I called CS and am told it’s 3-7 days from shipping. Not ordering. NOT WHAT I WAS TOLD. The "free" shipping means I guess when we get to shipping it. So now if it doesn’t go out today means it ships Monday. Earliest arrival would be Thurs if I am lucky and they’d be right with estimated arrival of 4-7. Otherwise I’d not receive it till potentially at 7 days till THE 10TH!!! Again in the days of technology and an in-stock item processing time this long and this delay in shipping is unacceptable!!! Makes me wonder if it’s worth purchasing future items. Not a great start for my FIRST TIME ORDERING!!!

Bought hoverboard in November 2016. Payments began immediately. December payment came out. January payment came out. Then I was diagnosed with breast cancer shortly after January payment. Worried about February payment, I called HSN in January, shortly after diagnosis. Absolutely wonderful on the phone with me, very understanding. Will hold back payment till March, even told me payment would come out between 20-23 and if I needed more time to call back. I thought how wonderful this company is, I told all of my family, friends, so on January 30, 2017 I had my lumpectomy surgery, and back to work 3 weeks later. On March 17, 2017 HSN took payment, earlier than said, but I was expecting it. BUT on March 21, 2017 another payment came out. 2 PAYMENTS WITHIN 4 DAYS.

I was told today at a Tracfone store that the Samsung phone I purchased for a bargain price on HSN was not new but refurbished and that was why the phone wasn't as good as a new one. I thought the phone was new and I don't see anywhere on the details of the purchase that the phone is refurbished. The Tracfone agent told me if I wanted to buy a refurbished phone, get it on Amazon because they are very strict as to who does the phone work.

Placed an order # **... never received the items. I called them about and was respectfully refunded for the items. Two months later I receive a letter from HSN telling me that I contacted them and told them to re-bill me. I never called them and authorized a re-bill. At least send me the missing items if you're going to re-bill me. I will never order from them again.

They closed my account because they said I returned too many items. I have had the account for a long time and I still owe a fair amount of money for items I kept. I return items that don't fit or don't like or that have a funny smell or don't work out as gifts. I never read that there was a limit on the number of items you could return. I spent a lot of money there so I guess I didn't return everything. Guess I won't be shopping with them anymore. Also funny that they kept raising my credit limit without my asking. I was certainly encouraged to purchase; just don't make too many returns.

I returned a defective Amazon tablet in Jan. 17 and am still waiting for a refund. When I type the information in HSN.com, it says there is no such order, no such item!! I have emailed twice with no reply. I have hesitated to call because I don't have all day to be on the phone, but this is ridiculous and I will never use HSN again. I am not giving up, but the payment keeps coming out of my account.

Money has been deducted from account. Called to change my shipping address as I will not get my product. Said they will not change my shipping address even though the product has not shipped out. Wanted to cancel my order and was told rudely that could not be done. I told them I should not be charged for something that I will not receive. The rep told me "Sorry about that but you will still have to pay."

Purchase an item using Visa Checkout. They had a promotion stating they would give you $20 off if you sign up through Visa Checkout. HSN charged my card the full price and supposably they have no record of me using the Visa checkout. Horrible customer service. The same thing is happening to other people online. They put promotions and don't come through to see if we don't check our bank accounts. Will never use again.

We purchased a HP notebook from HSN and sent it back. About the same time we purchased a HP laptop from HSN. My wife has been in the hospital ER probably over 30 times in the last 3-4 years and didn't send the laptop back in the time allotted. An extended warranty was purchased. She has spent so many hours on the phone with Technical support we can't count. Finally they'd say send in the laptop to have it repaired. Over the last 2 1/2 years we've sent in the computer 4 times. Each time it would come back supposedly fixed. There would be problems like you couldn't save your work or the computer would shut down for no reason, etc. The extended warranty ends next February. Lined boxes would appear in the middle of your work. Keys would stick on the keyboard. We've asked for our money back to no avail. The computer has never worked all the time we've had it. Does anyone have a suggestion?

Received the origami 5-drawer kitchen cart product today and it is a piece of junk. 4 drawers fit perfect but no way is it able to handle drawer number 2. It just doesn't fit, waste of my money!!!

I did not know I had to pay return shipping on 2-pack Guardzilla HD wireless Home Security System. I read their shipping policy and understood they would pay for return shipping. When UPS said I am responsible for shipping, I called HSN. They told me this item is not under their easy return policy. Since the item was ship from the manufacturer, and not HSN I would have to pay. The question to HSN, "How would I know this?" Answer, "You would not unless you asked." How would I know to ask? Response, "You wouldn't."

I made a purchase with HSN on Feb 4, 2017, using my Amex card. The merchandise was later returned to HSN and I did receive credit from them on my Amex. Meanwhile, I do not, and never keep my credit card info with any online merchants in my account of the merchant's website. This is important to remember. Tonight 2/22/17, I attempted to make a new purchase on HSN website. Intentionally I verified that in my account there was no credit card info kept, meaning my Amex card info was not in my parent method box. Good. I proceed to use my Visa card for this purchase $41.68. However HSN site shown that my visa credit card info wasn't completed, 3 times, it asked me to resubmit the info, which I did 3 times. Immediately the site disappeared from my screen.

Purchased Pavilion HP desktop computer. Did not work correctly, was to have software loaded in it. Did not work. Everything cost extra. After it arrived had to call specialist, HSN would not take it back, hp would have nothing to do with it as it was seconds sold to HSN. Sold with no warranty. By the time I finished trying to fix the thing I could have bought 3 computers. What a waste! Today two years later I just got told by HSN that I still owe on VIPER that I do not own $79.94 because when HSN told me what I owed to pay off my card they did not include Viper's charge that was on that card. Do you believe that! Never buy anything from them... especially electronics.

Returns and Plan Protection: I ordered a Polaroid 10" tablet on Black Friday through HSN's website. The product arrived about a week later - this was a Christmas gift. I did inspect the product when it came, to see if there was any damage. However, I never plugged it in to charge or anything because it was a gift. About a week after Christmas, I was told the computer was not taking a charge. I decided to call the Plan Protection Line, as it turns out HSN deals with a third party company for this. After a brief explanation I was told that I would receive a return label and receive a refund for the product. I questioned the Protection Plan cost, and I asked if I could just receive a replacement. I was told that it was after 30 days and that they do not reimburse for the cost of the protection plan nor do they handle replacements.

We ordered a PC on Wednesday. Then on Friday they canceled the order saying it was not in stock but on their website it showed 6 available. I checked the website on Friday. It said 8 available. Now is still says 3 available. They had no problem taking the first payment and charging my HSN credit card that I have to wait 72 hours to put back. They said their supplier cannot fill their orders then remove the computer or show out of stock. Don't keep selling them.

Purchased headphones from HSN for my husband for Christmas. Which he informed me they were the wrong ones. First of all I was surprised that I would have to pay to ship this item, which I did, and 2 weeks went by and I noticed they took my next payment out, so I called them and told them I sent them back. They said they needed the tracking number (which I don't have I lost the receipt). But I ask them to check the warehouse and they refused. I'm so upset, I've spent 170 dollars and I don't have anything! Customer service was not helpful at all.

I've been looking to buy a wireless earpiece for a while. The one in particular I've had an eye on costs $299 and I didn't necessarily want to pay that in full. When I did a search on google, HSN came up as a place I could buy it. They had flex pay and that appealed since this is an expensive item. So I placed the order last night and saw it was still pending this morning. I was going to pay through Paypal which did send me a email they were holding $106.41.

I have purchased an Elite pressure cooker. I was not able to plug it in and it did not work. I am so mad with this purchase. I then called HSN to see what was I needed to do. I received an answer by telling me to contact the company. I did call and gave them all my information that was needed to get another one in the place of the one that was sent to me. There was a lot of time and money spent. I have received another one which lasted only a few minutes. I am not a fan of the way I have been treated. I will not recommend HSN for my money will be spent where I will get what my money has paid for. I have a pressure cooker with no power coming into it and it was $128.00. HSN needs to look at the customer side of the purchase sometime. Never again will I go through all this for a stressful purchase. Thank you for listening.

Worst experience with this people. When I ordered they were super nice. Once the product was paid and I had trouble with the Lenovo brand new computer I purchased. They start taking me around to discourage me to get it fixed though it’s still under warranty. It took me multiple phone calls for this company to tell me how to handle it. I sent my computer back 2 weeks ago to be checked because it gave me trouble since day one. I still cannot get anyone to let me know what is going on with it. Today I am in hold already for 1 hour and 19 min. and no one comes to the line.

I ordered a phone. When I received it, the package was torn and the phone looks does not close properly. I took it to the post office to return it and they tried to charge me $7.95. I took it back home to make sure that I had printed the correct return label. As I read the return policy, it stated that it no longer returns shipping fees regardless of damage. I will not order any more from them. I have been a customer since they first started. They will end up folding. That was one of their perks. Amazon will be my continued choice and I will let others know.

I purchased a pair of boots, but when I received them I decided I wanted a different color. I called HSN customer service and to my disbelief the CSR stated they would send right away a replacement. Normally a company will make you wait until the original items is received back to them, but not HSN. I love it. While my return is heading to them my exchange is headed to me.

I ordered an Apple watch, when it came it was fake. Everything about the watch was fake. $486 for something that's not even real. I'M never ordering from here again. In fact this will be on the news for the world to see. I don't care, I want my money back or the real deal. HSN better have answers to why I got a knock off paying the amount I paid for, something that's not real. Believe I'M sending this ** back. ** HSN.

The host's while stating how wonderful these are, and stated all you need was a smart phone, or android and hook up in a couple minutes, what they forgot to say is this item requires an iOS 8.0 or better to work with the iPhone. When the items arrived, went online to get App for Canary. In doing so I was informed that my phone was not up to the required for this App but Canary would give me the old version of this App, and stated I had to get and upgrade. went to AT&T to have them upgrade, but was told that the new upgrade that now is for the smart phones is a iOS 10, which if they placed this on my phone would wipe out a lot of my items and they recommended not doing it but maybe get another phone cost $850.00.

HSN admitted problems with shipping back in October. I had so many problems with several orders. Took days to get refunds on items that HSN had no idea what happened but they most definitely charged me for. They take money instantly and never ship or it takes 30 days to ship. One problem is still outstanding. HSN took $249 from me and refused to send the product or issue a refund. I have PROOF. On October 5th, I ordered the Cricut Explore Air 2 as it was bundled as the Today's Special. It Sat in packaging status for 2 weeks then abruptly disappeared.

Well I've ordered from HSN many times before without problems however last year and this year Houston we have major problems. First HSN seems have a thing with UPS where they say it's OK to take your packages to an access point for pickup now. It’s not Kong. I have a disability and will not be schlepping around looking for my packages. Last year this happened. Got the big run around. The product was sent back to HSN but I was being told it was here and they got my money back. This year again my package was sent to some seedy store in the neighborhood for pick up. My son went to get it on the advice of a nice UPS supervisor who said it's the shipper who authorizes UPS to use access points that it could be returned. I complained to UPS so badly. Supervisors were calling me. I asked that no package of mine be delivered to any access point ever.

I have been an HSN customer for 8 years. My account payment is due on the 16th of each month by 8:00 PM. I will admit I waited until the last moment to pay my HSN bill. My telephone records indicates I called HSN at 7:56 PM. After several automated prompts my bill payment was finally confirmed five (5) minutes later at 8:01 PM. Therefore, I called HSN a minute afterwards in order to file a customer complaint regarding the length of time HSN automated system takes to confirm customer payments. Their automation system had taken five minutes due to the 3 to 4 prompts set up before the bill payment is confirmed. As result, my bill payment was 1 minute late.

These people have their site set up to make you think you are getting your order under flexpay terms, only to charge your account reduce your credit and or checking account balance, only to turn around and cancel your order and tell you that you did not meet the flexpay eligibility requirements. This qualification should be determined before ANY charge is made to any account there is no excuse for this. They have money out of my account that I need to purchase the item they denied me for, you suck!! QVC is much better and does not do this bogus nonsense to their customers. I will never shop HSN again nor would I ever recommend to anyone that I know. Consumers shop elsewhere!!!

I called about a product I was interested in and before I can ask questions the representative was asking for my card information. I then told her I would order on the web by myself. After placing my order, I made sure my shipping is different from my billing being that I'm at work late and would have a problem receiving the package. When order was placed it went back to my billing address so I called right away to be told they would have to cancel and I would have to wait 5-7 days to receive my money back then place the order again. I explained to the representative that I can't wait that long to have such an expensive items money returned because if I do that it wouldn't come in time for Christmas. The representative said there is nothing they can do. This is my very last time ordering something from them. It's always a problem. HSN IS A RIP OFF!

My wife purchase outdoor Christmas decorations for our house. It took 10 days to get here. When they arrive we open the box to set it up and there were parts missing. When we called the company, they wanted us to repurchase and then return the original purchase for a credit. It would be Christmas by the time we got our replacement. All we ask was for them to ship out the missing part overnight. Make sense. They refused and we are shipping back the Christmas decorations for a full refund. With that being said, we didn't set up for the first time in 10 years for Christmas.

On 11/16/16 I purchased a 55" Westinghouse Smart TV on 5 Flex Pays, my card was charged $119.99 and I received the TV on 11/21/16. On 12/6/16 the TV stopped working and HSN agreed to get me a new TV without the VUDU credit so it had to be a new order. Once again my card was charged $122.01 and the new TV was supposed to arrived in 7 days in which I would put the old TV in the box and ship it back and everyone is happy.

Broken over priced merchandise - the first fireplace that arrived was broken. I called them back and returned it for another one. I used it 3 times in late march and weather was already warm. When trying to use 6 months later not heating but fully lighted and no heat. Called HSN they pass me over to some warranty which says email them a copy of receipt then pay to ship it to them. Runaround with more money to give for a refurbished in place of my new one.

The computer took 11 days to be delivered, the Protection Plan has yet to come 27 days after purchase. Made at least 4 different calls in the past month complaining that the protection plan has not arrived yet. They kept telling me that it is on its way. They downright lied about it. Because on the fourth call they told me that it will be sent by e-mail to me. I explained what am I supposed to do with an e-mail. This is supposed to be a gift. I was tortured for 4 weeks not knowing if I will have this in time. It was supposed to be a gift. Terrible customer service. Now they tell me they will send me a physical copy in 10 days.

Worst experience ever! After being placed on hold for 15 minutes I was then disconnected after speaking to a customer service representative about my order. I then called back and waited another 10 minutes on hold, spoke to a customer service representative and ask about the status of my order. He told me my order was incomplete and wasn't being processed - for some unknown reason.

I order a Samsung TV on black Friday as a request from my husband. He has been wanting a 4K tv. He saw it on this Black Friday a 65" and he told me to order it for him on the flexibility payments. Well my husband is a Retired Navy, and currently works as a machine operator. He has good credit, MY is ok! So the next day they send me an email saying that my Order was cancelled because they were sold out. I was sad because my husband was sad, he can't afford a one time payment of 1,300 so making payments sounded good.

I broke down and actually ordered from HSN, well at least I think I did. I ordered approximately 6 items. Here are the issues: I never received an email confirmation, so who knows if I actually ordered anything? I sure don't. I then logged back onto HSN and checked my order status - nothing showed up. I then checked order history, again nothing. So I thought I'd check my debit card charges, yep, had a pending charge of $27 and some change. Well I knew that wasn't right, I ordered at least 6 items and it was well over $100. I thought, okay, it must take a day for my order to show on my HSN account and they've put a small hold on my debt account until they get the order filled and ready to ship.

I ordered 2 drones for Xmas gifts. I was told each would be 22.70 per month for 6 months per FlexPay. They took one payment of 22.70 and canceled my order. I got a letter in the mail stating they got an unfavorable report from the credit reporting agency Experian. I never applied for credit and was never told it would be checked and gave them no soc. sec. number. All they had was my one bank card number and p.o. box number. When I asked customer service how they can check credit without permission or a soc sec number they said "it's one of those glitches we have nothing to do with." I still haven't gotten my refund after calling 5 times. After reading these reviews I see I may never. Maybe the new president can put a halt to companies like this. Oh yeah I called QVC, got the same drones with FlexPay and got them in 4 days.

I purchased some items in June/july for a Thanksgiving trip in Jacksonville Florida. After getting in Florida I noticed that the items purchased were either to large or too small. I called for a store credit because their clothes run too large or too small. I was told they couldn't. Maybe I could give then to a family member. That was one of the reasons for the trip. I am very disappointed with HSN. ONCE I PAY THIS BILL OFF I WILL NEVER PURCHASE ANYTHING FROM HSN. I only wanted a store credit. I am still paying for items I can't wear.

I order some things on the HSN app. It duplicated my order, unbeknownst to me. I got the e-mail that it had shipped and that is when I found out everything was duplicated. I called customer service right away, and the agent told me he would send a return label to me for a large piece of furniture that had been duplicated. Today I received the items, but not the return label so I called again. This time I am told I am responsible for the return shipping because the other person I spoke to was "new and not well-trained". So now I have to pay to return this heavy furniture piece, even though I didn't order it.

They are crooks! I got on their automatic payment plan, where they took the payments "directly from my bank account" and they still! charged me $37 in late fees each month! As they explained it... After the fact... I would get 2 late fees until my account is current. How is it Late? You guys are taking the payments out! My monthly payments were $37 and the late fee was $37. WHAT CROOKS!

I ordered a TV from HSN website with FlexPay option for 4 monthly debits from my debit card. The first payment was to be 99.00. I received a confirmation email with an order number. Then less than 1/2 hour later, I received another email from them saying that my order was cancelled with no reason listed. I then checked my bank account and found they debited 100.01 from my account. Now 3 days later it is still taken out of my account, even though they had cancelled my order right after receiving it.

Like many other people I believed that HSN was similar to QVC. The headphones I wanted were cheaper on HSN than QVC so I proceeded to go ahead and ordered them. HSN charged my credit card and then canceled my order. How shady is that?! I contacted customer service and all I was said that I wasn't qualified for the easy pay option. I wasn't even trying for the credit card, just easy pay like QVC. I am highly annoyed at this company. If there are terms and conditions for easy pay outside of their card then they really should state it. Or at the very least NOT CHARGE my credit card for an order they were going to cancel shortly after. I am super not happy about this! How can you run a shady business like this? Save your time and frustrations for another company. NEVER shopping at HSN again!

Placed an order online, the order was cancelled immediately by HSN. But my credit card was charged anyway. I was told the card was not charged but my bank account reflected something different. This charge has been stuck in a pending status for quite a while. I called customer service twice, both agent were anything but helpful. I will be reaching out to the Attorney General on this one.

I ordered 2 blazers, 1 sm. exercise machine. By, phone I gave them my credit card number and placed my order. Order arrived with 2 pairs of vintage skinny jeans that I didn't order. Called them and was told it looked like I received another person's order and to send them back. I then realized the blazers weighed 6 lbs apiece and to hand wash only and dry flat. I am 77 yrs old and there is NO way I can accomplish that. Then I received a billing that I owed them 247.76. Called them and was told the order was placed on a HSN charge account.

This is the 2nd time I have ordered online. Used the FlexPay only to see in my bank account where they have taken the full amount! When I call to complain about it they always say "oh no, there isn't A FlexPay on this order unless you use our HSN card." Well I used my HSN card last Christmas & I believe I was charged twice. Some items I paid for right out & others used my card. SO am paying it off & closing that out! Regardless they seem to be tricksters. But when I complain which I have only done the 2 times they pulled this they do nothing to resolve the problem!! They think I want the product so badly that I will shut up & pay it!! Not this time, we have QVC, SHOP NBC & A couple more so they can't strong arm us! DONE HSN, DONE!!

I ordered a laptop 1 month ago. Not only was the laptop that was sent to me used, it was the wrong model number and specs. They offered to exchange it once they got the one they sent me back. They sent me a return shipping label in the mail which took almost 2 weeks to get. This fist gentleman I spoke to, should be fired first and foremost, accused me of trying to scam them out of a laptop. He was rude and he actually yelled at me. So I waited 2 more weeks and kept checking my account balance for a refund which never posted. I finally called and they said they forgot to put in the computers that they receIved the item and give me a refund. This whole time I'm still waiting for the replacement laptop which is now out of stock. The lady I spoke with was very short with me and I literally had to ask her to at least make me feel like I'm being treated good.

I ordered a TV 2 weeks ago 43 inch GXP. I received it 7 days later only to take it out of the box and have it badly damaged, cracked. Nothing visible on the screen even though the television was apart. I called in to Customer Service. Reported this error. She told me to send the television, that they would send me a return label. It will take 15 to 21 days for me to receive that but the customer service rep said it should be there before then. She told me she ordered another television to be sent out to me ASAP.

I have been satisfied with QVC for years - SO I assumed HSN would be similar. WRONG. This company is a fraud, all talk and no action. HSN has placed so many charges with my credit card - even tho items were returned. It got so bad not only did I file a dispute with my CC company but was forced to close a good credit card. I have been talking to them (which they always hang up on me) and emailing me (which I have over 20 emails - NOTHING HAS BEEN DONE). I am appalled this is allow to continue, especially after what I just read on the internet.

I am writing because I have purchased several items over the years and have noticed that the items either seem to be later models or not quality. I purchased a computer during a promo but didn't actually use it until months later. The computer was very slow and seemed antiquated for the basic web search and bill pay that was performed. I contacted the office and got a representative who was very patient and agreed to accept the computer back and to get the one that I had actually ordered shipped and credit my account for initial inconvenience.

HSN charged my debit card and then stated the payment hadn't gone through. Then they blocked my account. Even after several recorded calls and confirmation from my financial institution they still refused to apply the payment they took to my HSN account. They acted confused the next day as if they didn't have any notes in the system about the issue and no fax from my bank so I cancelled the card.

I was buying a gift for someone on HSN. It said on the HSN site that there was free shipping for orders over 75.00. I decided to add things to the cart and get some Christmas shopping done. I finished the order, and it kept the shipping in the final cost. I did my best to take things out of the cart and add them back and reboot, thinking maybe they had a glitch. I contacted them, and they said, "Sorry, you missed the special by a couple minutes." I said, "I have been waiting to chat with someone, and it is not my fault you did not remove the shipping costs in the cart!" They never responded. HSN is a joke. I will only use QVC from now on.

HSN claims they have a no hassle easy return policy. I purchased a lot of junk from them that had to be returned as defective. They sent me a letter stating if I continued to return items my account would be closed. Yes they closed my acct with no warning the next month. Also, they charged my PayPal extra money for items I never ordered and when I asked about why these charges were on my PayPal they have no answer. Watch them. They will try and swindle you any way they can. If I would have kept all the defective items I could still be a customer.