HSN Reviews

I spoke with the supervisor of the HSN credit card James ID: **, who was extremely rude and refused to remove a $2.00 that HSN has now implemented for the paper credit card statements. Be aware of this sneaky charge!!! I spoke with another representative last month who removed that charge. I asked not to send me any paper statements anymore as I planned to pay by phone and they said it’s fine. However, they send another statement with another charge of $2.00!! And refused to waive it this time. According to James, it’s the one-time “courtesy”. Well, they just lost a loyal customer. Buyer beware!!

I recently returned these two items. After only using a smidgen of both, one left my hair feeling and looking horrible, and the other left me with a skin rash. Upon returning everything in beautiful fashion, I received the compensation of $1.44 and $10.88, respectively. So I got $12.32 for $72.95 worth of products. Not happy!

HSN return policy. They keep it secret as the cost if you have return anything. I didn’t plan on returning my items as they were gifts, due to certain circumstances I had to return my items. It cost $70.00 to return items that I realized were cheaper on Amazon. I didn’t buy them there but surprised what a scam HSN is. Beware!!!

HSN delivered an order I never confirmed and I never received an email confirmation. I was surprised when a huge microwave oven was on my porch that I wasn't expecting. I looked at one on HSN, put it in my cart and went to other sites to look. Imagine how I felt when one appeared! They charged my card on file and won't pay for return shipping although I received no email confirmation and never placed the order. I received a delivery confirmation, though. Something ILLEGAL and FISHY is going on here. They definitely should pay for return shipping and I see other customers have had similar issues.

I placed an order for an headphone set, decided to return the item back to HSN. I went through the return procedures and printed the label provide by HSN,with the address HSN National Cellular National Cellular Linden, NJ 7036; the post office stated the address was incomplete and I could not mail the item to that address. I looked up a maiing address for HSN and sent the item there with the return label inside the item. HSN is saying I should have called them to get the correct address, which Tammy provided (National Cellular 16 McKinley St, Linden, NJ 07036,) I provided her the tracking number and she said HSN could not refund my money because they can't locate the product. So its my fault that they provided a incomplete address. I think they should have put the correct address on THEIR site or in the 6 lines of instructions on the return page.

Terrible product. The Geek Aire fan purchased from HSN. The fan is rechargeable however the one I received will only work while plugged in. HSN will not help. I bought it August 17th but did not need it until Hurricane Milton. I should have tested it when it was received. I will never shop HSN again.

The other night I was placing an order on the HSN app for a birthday gift for someone. So I was using the bill to ship to option and while I was checking out, the app kept glitching and just closing out on me and going away, so I went back in it. Glitched again. Booted me out, went back and glitched again. Booted me out even before it Was completely finished granted they have my information from previous orders. This is about my experience with the app, and the fact that their customer service is extremely narrow. The next morning I logged in to see what the estimated delivery date would be since it was a birthday gift and saw that I had four duplicate purchases. Most places would stop and verify that you wanted for those. QVC has done it before, If I were using one of my other credit cards, they probably they probably would’ve contacted me about it, but I was using my HSN card.

HSN doesn’t stand behind their product or customer. I have been a customers for many years and ordered countless amount of Money and things from them and I ordered two outdoor wind spinners that are missing parts and I can’t even put them together to use and they offered me no solutions to help fix the problem other than 5 dollar refund for me to go find some screws. Absolutely not!!! I am parting ways with them as of today!! HSN keep your five dollars and you never have to worry about Me ordering from you again!!

Horrible experience with HSN/Synchrony… After I fully paid off my account as stated by their rep I get another biil not only saying I have a balance due but now a late fee… Never again will I use this shopping network. Going back to QVC that has their business and American reps educated and knowledgeable

REFUSED to send me out a replacement item until I send back the original- fine, however I don't have a return label which I asked for TWICE NOW, and they aren't guaranteeing the replacement is in inventory- so if I send it back, then what? I'm stuck without the item I want that is discontinued. THIS IS A LOSE LOSE SITUATION, AND THE MGR I SPOKE TO WAS RUDE.