HSN Reviews

BUYER BEWARE. The product SpaDePure offered by the Beauty Spy presented and sold by HSN after one use scarred my olive tone skin. This product is dangerous and the Beauty Spy is as well. This individual has not taken any steps to ensure these products are safe for our use. Her unethical business practices and that of HSN for allowing her a platform are deplorable. The review that I completed on the HSN site a couple of weeks ago still has not posted. Ethics should guide HSN the products that they present. Any products that are known to be detrimental to the public should be discontinued. BUYER BEWARE!

HSN sells a lot of junk, and their customer service has gone downhill. I thought they had the best customer service, but it is severely lacking the last 6 months. I had to call six times before I could have someone help me, and she didn't even quite understand the help I needed but at least having partial help is better than none. They are ignorant, rude, and lazy.

HSN is a joke as far as COINS are concerned. I place an order on 29 of June and now it is July 11 and still no coins. They say they are in packaging. They have been there for over a week. I believe that they are trying to sell items that they do not have. I will never do business with them again. BEWARE. They will rip you off.

This place is sad. 8-10 years ago they closed my account because they claimed I made too many returns. UH…HELLLLOOOOO. It’s ONLINE SHOPPING! It’s not often you buy something sight unseen and don’t return it. Now after all this time they expect me to WRITE A LETTER asking them to re-open my account. DREAM ON HSN. Fake, fraudulent and absolutely ridiculous! BYE BYE HSN. GOOD RIDDANCE.

I go back as an original customer of John Cremeans The Doctor of Shopology when HSN customer service for all retail platforms actually meant something. They will not back a product that has caused an allergic skin reaction beyond 30 days. The product is Moremo Butter Balm for hair which has caused me an uncomfortable allergic reaction. There is an updated version of it currently being marketed and sold by her on HSN. Caveat Emptor this product may not be safe and cause discomfort for some users. If you have dry scalp do not use even on your ends as directed as brushing your hair or even while sleeping on a pillow may transfer the product to your scalp. Instead opt for Moroccan, Argan or Coconut oils, the latter which fights flaky scalp and any irritating scalp yeast, especially when used following a 2% ketoconazole dry scalp shampoo.

I had several items recalled by HSN. Some of the products I gave away as gifts. HSN would not refund my money for the items I gave away. They were recalled for fire hazard. HSN obviously doesn't care because they make it impossible to get a refund!

ItemTotalStatus ** - 120 Capsules $64.90 CANCELLED. Item # **.

April 2026. I'm glad I only made a purchase as a guess, They finally finished the package in 15 days, on the 16th day they sent me an email it has been shipped. I had to buy extras locally, because I didn't think it was going to take a month for my order. Please stay away. I would never order again.

I don't appreciate my auto delivery item that was scheduled for April delivery being sold to other customers at higher special value price and I'm now on extended delivery for months out. You had same item few weeks ago $3-$4 more and of course that's your bread and butter vs keeping stock for cheaper priced auto delivery. Very upset. How do you treat a customer that way when lotion is an essential thing. Now I'm left scrambling for another lotion item to but before I run out. This is not the first time this has happened.

Terrible experience from HSN, got two Apple laptops from them, both had dead batteries, I had to go to apple and pay for a new battery in one of them, because they sent me computers with expired warranties on them, very frustrating situation. I returned one of them. They couldn't find it and charged my bank account for the item that I had returned. I called them with the tracking number of the return and had to plead my case. I do not know how they received it but yet said they didn't and charged my account with zero notice. Do not buy these computers from them, they are old and out of warranty. I spent $2200 on each computer. this is unfair to the consumer. Totally blind side you. I never ever write a review but I had to write one to save any customer from purchasing any electronics from this company. They should pay for my other computer, but they would never.

HSN at one time had great customer service which is very important to me more than anything else. In case you have a problem with merchandise or delivery issues you depend on customer service to help you. Lately HSN's customer service has been very rude and not helpful. I have issues with receiving packages in my apartment complex sometimes not all the time. There are two buildings and instead of packages being delivered to our door they are supposed to deliver it to an Amazon mail receptacle. Any carrier service they have permission to do so. It is in bldg.1 and I am in bldg. 2 but they leave them in a room on the floor without putting them in the receptacles. Even the USPS that has their own receptacles they stopped using them all together and throws them on the floor.

HSN has the worst customer Service ever. They are rude. They don't leave notes on your account for reference. They want to add bogus charges even after you request to close your account. I would not recommend them.

I have been having problems with my returns with HSN. I was sold 2 TracFones, and the first one worked for only two weeks. In the middle of a very important conversation, the phone shut off. Product durability was not efficient, and the second phone was outdated after 3 years; the box said 5G, but the agent at Tracfone said to return it because it was a 2G phone. Here we are dealing with advertising issues. There are problems with long processing times to credit back your account, after receiving merchandise back at their warehouse, sometimes the items are missing, or they just let it sit somewhere and do not credit your card back with the refund. I am told they can only set back flex pays 10 days, but money is taken out of your account immediately.

The two Enduring Liberty 1/2 Dollars I ordered arrived in poor quality holders. Holders are cloudy, with scratches & what seems to be cracks. I tried to take photos to show what I'm referring to on each coin holder but in order to see it with the camera I had to hold them up to the light. However in person it's clearly visible to the naked eye.

I bought birdbath fountain, with extended protection of 5 years in 4/2025, 1st they sent wrong color, and replaced it. Now, it keeps cutting off. I clean filter and replace Duracell batteries, now it's not working at all. Dealing on the phone # hours, instead of replacing the pump, I gotta take the whole thing apart, pack it, ship it, for a refund and then buy it again. The whole thing is ridiculous, and being I don't have printer, I gotta pay for the shipping label, went send 1 in the mail!!! I'm done, getting refund and cancelling account~~~ buy what you can see a lot of stuff ain't what it seems!!!!

I have bought hundreds of products from HSN for many years now, and only a couple were a bad purchase. Not because of hsn, but because of the product itself. I bought a Samsung qled smart tv sold in 2025 with a two year warranty, one and a half years later it just turned off and would not turn back on, I called samsung and they said it only had a one year warranty and it was up, I had to spend over 2 and a half hours on the phone to figure out where the second year of the warranty was. Now this isn't hsn's fault and to be fair they have called me once a week to check the progress of getting the tv repaired, so hsn has been upright with me so I will continue to buy on hsn. Now my tv still isn't repaired going on three weeks now and the warranty company service protection advantage seems to be dragging their feet in hopes I think of turning the warranty time out. They're the ones to beware of, not hsn.

I purchased a Hewlett Packard QF800 shredder in August 2025 from HSN. I did not get the extended warranty. When I received I checked the single sheet and it worked fine but I never checked the 100-page section. When I went to use in January of 2026, that's when I realized the 100-page did not work. I contacted Hewlett Packard on January 8, 2026, they told me they would send me a refurbished one. I just needed to send a copy of the invoice and photos of the unit, which I did on January 13, 2026. I have been back and forth with Hewlett-Packard several times since then and I keep getting a runaround. Last week, February 12, 2026 I spoke to an Ed, he told me the unit was out of stock and they would send me an upgraded version the next day, February 13. When I called today to get status, spoke to Fernado, he tells me they never received my original email with copy of invoice and pictures.

The holiday return policy and customer service is very poor. They said they sent a return label which I never received. I contacted them 3 more times and they said they could not reissue the label after the middle of the month. Then never sent the label I don't believe. I will delete my account and not order anything from them again. I am done with them. Very poor customer service and lies.

It took 14 days for me to receive my tablet and when it arrived it had no charger. So, I am unable to charge it to see if it works. I asked HSN to have the charger sent to me express but was denied so I have to wait for HSN horrible shipping service before I can use the tablet. I will not be ordering from HSN anymore. I'm unable to charge it to see if it works. I asked HSN to have the charger sent to me express but was denied so I have to wait for HSN horrible shipping service before I can use the tablet. I will not be ordering from HSN anymore because of their lack of integrity and nonchalant attitude. HORRIBLE! HORRIBLE! HORRIBLE! Service.

Used to be a safe, reliable, place to shop. The customer service I received was terrible. I have completely lost trust in this company. I placed an order for a Falcons blanket for my son. It was a TSV item. We never received the item. It was sent to a previous address from 2 years ago. I spoke to a SUPERVISOR that claimed there was nothing he could do since it was sent to an address in my address book! That is ridiculous, considering I have successfully received items at my current address.

After speaking with a customer service person, I asked to speak with his supervisor and I was placed on hold for over an hour. Finally, a person came on and I asked if she was the supervisor and she replied that she was a customer service representative. My issue was not resolved and she asked did I want to place a new order at a higher price, although the original order had been stated as received by HSN. This appears to be a scam.

I ordered something with 4 pieces (2 sets) for Christmas. The order came and only had 3 pieces. I was told I have to return 3 to get 4. Then I was told that they can't do the exchange at all because I used Apple Pay to pay for it unless I contact Apple Pay. All I want are the 4 pieces that I paid for. I will be deleting the HSN app from my phone and will not order anything from them in the future. Please check things prior to mailing out and make the return policy more customer friendly. I hope this will prevent others from ordering and paying for something that will not come in the future with zero help from customer service.

I made a purchase from HSN while waiting for my order, but after a while I notice that my order haven’t never came. I called to see what was going on, they said that my order has been canceled without me knowing anything and why, they did not email me or sent a letter. They just had me waiting for a order that I never received, I will not never order anything else from hsn again… If you’re not paying with a hsn account card they don’t want your business… They also need to retrained their customer service staff if they don’t know how to complete an ordered.

HSN is a scam. I do not recommend ordering anything from them. I took a chance and placed my first order with them which I now regret. I ordered two jars of Korres face cream in the same order, but was given to separate order numbers and the items shipped separately. I've never seen a company split one order of the same item into two orders and then ship them separately. They certainly are not trying to reduce their carbon footprint. To make matters worse, both face creams which come in glass jars were carelessly thrown into small bubble envelopes instead of packaged into a small box with insulation. Again, I've never see this with other companies. I'm in total shock of how careless they packaged my GLASS items. I will be reporting them to consumer affairs. Shame on you HSN.

Really should offer no stars. Please announce items when introducing them that the return is not through HSN. You are hurting your business by having other manufacturers give credit. You know that doesn’t happen!

I am so done with this company. I received a package yesterday with broken pieces and today I received a different item than I ordered. It should have been two for the price of one and they sent me a single item. This is not the first time they have done this. Customer Service is useless. It took me 30 for the rep to figure it out and then say sorry. They don't care about how they inconvenience anyone. They say they won't charge me the return fees but we'll see. Now I remember why I closed my account with them.

I have NEVER ordered anything and got a whole another item that I didn’t order. Worse experience ever. I order laptop for school and they sent something completely different. Then I call them they say, "Oh we sold." OK. Then you should’ve cancelled my order. Not send me something else and think I was ok with that. I think that’s not even something you should do. At even small business don’t do that. I will NEVER order anything else from them.

I purchased 2 NYDJ Jeans in September. When I called for a exchange they told me they did not have a size 8 and each pair had a different item number. When I asked to exchange them for a different color and size I was told tough luck I could not exchange them since they were out of my size and each color had a different item number. I could return them but it would cost m3~$14.00 in shipping and handling. I will no longer buy clothes since they do not honor a size exchange. I have been a long time client but NO MORE, From now on I will do all my shopping locally.

I was watching an HSN segment on 9-11-25 in which they were promoting a ring camera & doorbell combo for 89.99. Item # is 919-450. During this segment for the ring camera/doorbell combo, the host (Adam) was advertising what he called a “Massive” deal on this item, which he stated that for every order of the camera/doorbell combo, they would include a 2nd camera for free. He clearly states during his segment, ”Two cameras is better then one.” I placed an order on 9-11-25 for this item.

Tonight, September 9th, I had on one of the HSN TV stations. The host was highlighting the special of the day: Bzees booties. The host mentioned a coupon code: APPRECIATE to use when ordering which would give a 20 % discount. When I tried to order online, there was no area to put in a coupon code. I called and waited over 15 minutes before hanging up. Where are the customer service people?

HSN has a very poor return policy. They say easy and free returns. That's not true. Bought a scooter for $500 had to pay $275 to return it. They lie about the product and then when you need to return it they give you a hard time and cost a lot of money. Don't buy anything big that weighs a lot. If you need to return it it'll cost a lot.

QVC & HSN have been failing to include packing slips & return labels! Which make it impossible to return merchandise! Even after speaking with customer service! Asked for packing slip etc & wasn’t sent called several times with no results!! I’ve been ill & don’t have a printer!

The only good thing about HSN and QVC has become payment over time. The rest of both sites have dramatically gone down hill. The show presenters have turned inyo nothing better than lying used car sellers. Products try peddle have taken a nose dive in quality. The only thing that matters to both sites is money. Customer service has gone out the window along with mostly selling quality products. The most shameful is how show hosts have stopped do low and sold their souls to these companies.

On 7/23 I placed an order for an Apple MacBook Air 13” M1 Laptop Silver Bundle. I specifically asked CS representative if it was a new one and would work. She assured me it would. Upon receiving I charged for 3 hours and it was only at 1%. I was told to wait 24-48 hrs. for a prepaid label that never arrived. I paid $63.01 to ship it back and only will receive $17.50 reimbursement. Buyer beware. HSN is not quality merchandise or upright in dealing with customers.

T. **. Item number 905–625 in black. I purchased wall scones as is, wouldn’t you expect everything to be in the box? No it wasn’t. You can hang a wall scones without the piece to put on the wall to hold it. Not in the box. I bought it in May 2025 and we have down on my house now and then I’m through. I want to hang it up but no attachment. Can’t hang it up unless I have the part to put on the wall. Tried to contact HSN. They told me the item is discontinued. All I want is just a number so I can buy that particular part. They don’t have it. No help. I would never order from HSN again. Stay away from clearance and as is items.

This company sucks!!! They fail to tell you that certain items aren't eligible for flex pay, yet they remove the funds from your account. You have to stay on top of them to ensure the funds are returned. Customer service is poor! Never will I order from them again!

Do not order from here. I won't be using this company. The items are poorly made. Ordered hot tub which has issues. The company does not care at all. I was past due by 3 days and they won't work with me. Very unprofessional place. They do not have good products.

I am new to HSN. I wish I had reviewed their company first/Customer service, Purchased Visual Land Prestige SE 10" 128GB Tablet Bundle w/ Pogo Keyboard Case on June 30th. Received with no charging cord. Used one of mine for 24 hours. I know, shouldn't take this long to charge. Turned tablet on, became very hot, screen came in and out, flickered. Poor quality obviously. Contacted Customer service, requested a Postage paid return label for a defective tablet, as they were out. No problem they said. Didn't arrive by email by next day, Contacted them again on chat. Told I had to wait until July 27th to request another label when I hadn't received the first!? Poor Customer service, I assume it is Corporate orders they treat Customers this way. Contacting BBB,

I had my credit card hacked and the person who got a hold of my information ordered a piece of exercise equipment from HSN. Not only did they charge my card, but this person requested that the item be shipped to my home! I was scared and concerned. Discover Card issued me a new card and removed the charge. Months later, I went to place an order with HSN and was told they could not sell to me! I asked why and they mentioned the Discover fiasco. I told them I have a new card, but they told me they would not sell to me, period. I couldn't believe it! Blacklisted by HSN? I asked for Customer Service, who would not budge. People don't believe me when I tell them about this. Not only did I have a credit card hacked, but now am not 'allowed' to buy from HSN, which actually is probably for the best. I make it a point now to spread the word about they treat their customers.

I ordered the Nakery firming cream. Buy 1 get 2nd for a dollar... Conveniently my card would work for all of it, except that one lone dollar. Rip off. Scam. I'll never order from them again unless they make this right... Don't fall for this bull.