Consumer Complaints and Reviews
Didn't receive any return paperwork when item was received, called and was told to return to manufacturer warehouse which I did even though I thought odd when always before you would return to HSN and would receive their paperwork. Item was purchased on flex so after seeing my 1st flex reversed, threw away USPS receipt and credit card bill. For next 3 mos HSN started billing me again and refused to reverse because they said manufacturer hadn't confirmed to them item was returned. For 2 months it was back and forth between HSN and manufacturer who confirmed date they received item back but because manufacturer didn't confirm directly to HSN, HSN said they would continue to charge my credit card.
So if you the customer can't get their supplier to communicate correctly back to HSN it will become your problem and they will wrongly charge the customer. HSN never resolved the issue and it was only through my credit card that I received my credit back. HSN continued trying to bill me for the returned item and turned it over to credit agency. I closed my account and will NEVER purchase from them again. Over 2 decades I had spent thousands and thousands of dollars with them and they were willing to screw me out of $200 for an item I returned. They were not apologetic for their error at all and willing to lose me as customer, very insulting when you've spent so much money with them.
Frustrated. Been waiting all week for a tracking number on a Bose radio I purchased. My cc was charged on 3/28 Tuesday. It's now Friday 3/31 and no tracking number. The item still has not shipped. I was told initially I’d receive the product in 3-5 business days. Now we’ve already passed 3. I called CS and am told it’s 3-7 days from shipping. Not ordering. NOT WHAT I WAS TOLD. The "free" shipping means I guess when we get to shipping it. So now if it doesn’t go out today means it ships Monday. Earliest arrival would be Thurs if I am lucky and they’d be right with estimated arrival of 4-7. Otherwise I’d not receive it till potentially at 7 days till THE 10TH!!! Again in the days of technology and an in-stock item processing time this long and this delay in shipping is unacceptable!!! Makes me wonder if it’s worth purchasing future items. Not a great start for my FIRST TIME ORDERING!!!
Bought hoverboard in November 2016. Payments began immediately. December payment came out. January payment came out. Then I was diagnosed with breast cancer shortly after January payment. Worried about February payment, I called HSN in January, shortly after diagnosis. Absolutely wonderful on the phone with me, very understanding. Will hold back payment till March, even told me payment would come out between 20-23 and if I needed more time to call back. I thought how wonderful this company is, I told all of my family, friends, so on January 30, 2017 I had my lumpectomy surgery, and back to work 3 weeks later. On March 17, 2017 HSN took payment, earlier than said, but I was expecting it. BUT on March 21, 2017 another payment came out. 2 PAYMENTS WITHIN 4 DAYS.
Called HSN my account paid in full now, Thank god, asked HSN why this happened. Said because a payment was not made in February, explained my January call to ROBERT **. He told me I should have told them to take another payment in April, so 2 payments would not have come out in March. NO HSN should have told me that payment they held back for February would come out in March and another in March, So just to give an idea of what 2 payments in March cost me, $1.29 loaf of bread caused me a late fee of $28.00.
Like many people nowadays, we live paycheck to paycheck, that's why we opt to do flex play. My little circle of breast cancer women, have all agreed that what HSN did by holding back my FEBRUARY PAYMENT was aces, but to not tell me of back to back payments all in a 4 day span, APPALLING. I am not on facebook, but my circle of women cancer patients, have talked me into joining facebook to get this out there, which I will do. I will recover from this financially, as I will from the breast cancer, and HSN will go on. But if they lose a couple of customers, due to this, then it was well worth it. Of 12 of us with breast cancer, 7 of us have shopped with HSN, but no more. QVC here we come.
I was told today at a Tracfone store that the Samsung phone I purchased for a bargain price on HSN was not new but refurbished and that was why the phone wasn't as good as a new one. I thought the phone was new and I don't see anywhere on the details of the purchase that the phone is refurbished. The Tracfone agent told me if I wanted to buy a refurbished phone, get it on Amazon because they are very strict as to who does the phone work.
Placed an order # **... never received the items. I called them about and was respectfully refunded for the items. Two months later I receive a letter from HSN telling me that I contacted them and told them to re-bill me. I never called them and authorized a re-bill. At least send me the missing items if you're going to re-bill me. I will never order from them again.
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They closed my account because they said I returned too many items. I have had the account for a long time and I still owe a fair amount of money for items I kept. I return items that don't fit or don't like or that have a funny smell or don't work out as gifts. I never read that there was a limit on the number of items you could return. I spent a lot of money there so I guess I didn't return everything. Guess I won't be shopping with them anymore. Also funny that they kept raising my credit limit without my asking. I was certainly encouraged to purchase; just don't make too many returns.
I returned a defective Amazon tablet in Jan. 17 and am still waiting for a refund. When I type the information in HSN.com, it says there is no such order, no such item!! I have emailed twice with no reply. I have hesitated to call because I don't have all day to be on the phone, but this is ridiculous and I will never use HSN again. I am not giving up, but the payment keeps coming out of my account.
Money has been deducted from account. Called to change my shipping address as I will not get my product. Said they will not change my shipping address even though the product has not shipped out. Wanted to cancel my order and was told rudely that could not be done. I told them I should not be charged for something that I will not receive. The rep told me "Sorry about that but you will still have to pay."
Purchase an item using Visa Checkout. They had a promotion stating they would give you $20 off if you sign up through Visa Checkout. HSN charged my card the full price and supposably they have no record of me using the Visa checkout. Horrible customer service. The same thing is happening to other people online. They put promotions and don't come through to see if we don't check our bank accounts. Will never use again.
We purchased a HP notebook from HSN and sent it back. About the same time we purchased a HP laptop from HSN. My wife has been in the hospital ER probably over 30 times in the last 3-4 years and didn't send the laptop back in the time allotted. An extended warranty was purchased. She has spent so many hours on the phone with Technical support we can't count. Finally they'd say send in the laptop to have it repaired. Over the last 2 1/2 years we've sent in the computer 4 times. Each time it would come back supposedly fixed. There would be problems like you couldn't save your work or the computer would shut down for no reason, etc. The extended warranty ends next February. Lined boxes would appear in the middle of your work. Keys would stick on the keyboard. We've asked for our money back to no avail. The computer has never worked all the time we've had it. Does anyone have a suggestion?
Received the origami 5-drawer kitchen cart product today and it is a piece of junk. 4 drawers fit perfect but no way is it able to handle drawer number 2. It just doesn't fit, waste of my money!!!
I did not know I had to pay return shipping on 2-pack Guardzilla HD wireless Home Security System. I read their shipping policy and understood they would pay for return shipping. When UPS said I am responsible for shipping, I called HSN. They told me this item is not under their easy return policy. Since the item was ship from the manufacturer, and not HSN I would have to pay. The question to HSN, "How would I know this?" Answer, "You would not unless you asked." How would I know to ask? Response, "You wouldn't."
Shipment cost is $25.00. You would think HSN would pick up this cost. I spoke to a manager and he was very abrasive stating, "NO will not pay the return cost." He did offer me a $25.00 gift card for next purchase however, I refused. I will no longer shop at HSN. POOR CUSTOMER SERVICE. Keep Up the Good Work Amazon.
I made a purchase with HSN on Feb 4, 2017, using my Amex card. The merchandise was later returned to HSN and I did receive credit from them on my Amex. Meanwhile, I do not, and never keep my credit card info with any online merchants in my account of the merchant's website. This is important to remember. Tonight 2/22/17, I attempted to make a new purchase on HSN website. Intentionally I verified that in my account there was no credit card info kept, meaning my Amex card info was not in my parent method box. Good. I proceed to use my Visa card for this purchase $41.68. However HSN site shown that my visa credit card info wasn't completed, 3 times, it asked me to resubmit the info, which I did 3 times. Immediately the site disappeared from my screen.
I had to find HSN site and sign in again just to check what's going on? HSN showed no purchase of what I just attempted. I figure something was wrong with their system so I assumed no purchase went though. But that's not the end of this situation. Immediately I received notices from my Amex card, informing me a charge of $41.68, for 3 times, yes, 3x $41.68 happened on my Amex card. When I called HSN to trace this, they were not even polite about it. They insisted I must have used my Amex card, when I told them I didn't.
Very apparently HSN kept my Amex card info, their system just highjacked and unauthorizedly used my Amex card for a purchase I tried to use my Visa without going through. That's thoroughly unlawful when using my credit card without my authorization. I will never purchase from HSN again. My advice to HSN shoppers is: always double check your credit card charges, especially the one you didn't use for HSN. The worse was HSN wasn't even properly apologetic. I wanted to give zero star but it would not let me to proceed.
Purchased Pavilion HP desktop computer. Did not work correctly, was to have software loaded in it. Did not work. Everything cost extra. After it arrived had to call specialist, HSN would not take it back, hp would have nothing to do with it as it was seconds sold to HSN. Sold with no warranty. By the time I finished trying to fix the thing I could have bought 3 computers. What a waste! Today two years later I just got told by HSN that I still owe on VIPER that I do not own $79.94 because when HSN told me what I owed to pay off my card they did not include Viper's charge that was on that card. Do you believe that! Never buy anything from them... especially electronics.
Returns and Plan Protection: I ordered a Polaroid 10" tablet on Black Friday through HSN's website. The product arrived about a week later - this was a Christmas gift. I did inspect the product when it came, to see if there was any damage. However, I never plugged it in to charge or anything because it was a gift. About a week after Christmas, I was told the computer was not taking a charge. I decided to call the Plan Protection Line, as it turns out HSN deals with a third party company for this. After a brief explanation I was told that I would receive a return label and receive a refund for the product. I questioned the Protection Plan cost, and I asked if I could just receive a replacement. I was told that it was after 30 days and that they do not reimburse for the cost of the protection plan nor do they handle replacements.
I stated that returns for the holiday have to be postmarked before January 31st as per HSN website. I was told they did not have anything to do with that. I told the representative to cancel the return process because it definitely did not make sense that they didn't have replacements or they didn't know the return policy or the fact that they were a 3rd party that did not refund the cost of their protection policy. The whole situation didn't make sense. I would definitely be out the cost of the protection plan. The thing is that they neglect to mention any of this on television. Also, they want you to buy a protection plan, but I had 3 months for a holiday return and the manufacturer's warranty was for a year. The protection plan was for 2 years, so in fact it would have coincided with what I already had. I was actually paying for a protection plan that instead of 2 years would have been for only 9 months.
I decided to call HSN's customer service, and I was told that if the return was postmarked by January 31st I would receive a full refund for the product, protection plan and the return shipping cost. I was told by the representative that it would take too long for me to receive a return shipping label - 45 days apparently (what about email?). I was asked to return the item at my expense and I would be reimbursed. They received the product on January 25th and it was postmarked on January 21st. I called today, the 30th to see if they received the product and was asked to call back on February 2nd. I have a gut feeling this will not be any easy return.
We ordered a PC on Wednesday. Then on Friday they canceled the order saying it was not in stock but on their website it showed 6 available. I checked the website on Friday. It said 8 available. Now is still says 3 available. They had no problem taking the first payment and charging my HSN credit card that I have to wait 72 hours to put back. They said their supplier cannot fill their orders then remove the computer or show out of stock. Don't keep selling them.
Purchased headphones from HSN for my husband for Christmas. Which he informed me they were the wrong ones. First of all I was surprised that I would have to pay to ship this item, which I did, and 2 weeks went by and I noticed they took my next payment out, so I called them and told them I sent them back. They said they needed the tracking number (which I don't have I lost the receipt). But I ask them to check the warehouse and they refused. I'm so upset, I've spent 170 dollars and I don't have anything! Customer service was not helpful at all.
I've been looking to buy a wireless earpiece for a while. The one in particular I've had an eye on costs $299 and I didn't necessarily want to pay that in full. When I did a search on google, HSN came up as a place I could buy it. They had flex pay and that appealed since this is an expensive item. So I placed the order last night and saw it was still pending this morning. I was going to pay through Paypal which did send me a email they were holding $106.41.
I called HSN and they said my order was never completed and asked if I wanted them to cancel and reorder. I said sure. This time the first payment was $126.29 which I thought was strange. Why did it cost almost $20 more when I placed the order on the phone instead of online? Then for some reason I decided to look at HSN reviews. Don't ask me why I didn't do that first but I'm glad I did. Having read several bad reviews made me think twice about my order so I went online to cancel my order. Come to find out my original order ($106.41) had not been cancelled. So I ended up cancelling that one and the $126.29 one.
I'm thankful I looked at these reviews because I could have ended up with two bluetooth orders. A few minutes ago HSN sent me confirmation of both orders. I also want to add, I was going to pay an extra $30 for 2 day shipping. In spite of that, my order was still estimated at 3-7 business days on the order. Like really? It just seemed like this could have been a major headache and I'm glad I stopped it. Bottom line, if you decide to order from them be careful. I'm going back to Amazon and just paying in full with my free shipping.
I have purchased an Elite pressure cooker. I was not able to plug it in and it did not work. I am so mad with this purchase. I then called HSN to see what was I needed to do. I received an answer by telling me to contact the company. I did call and gave them all my information that was needed to get another one in the place of the one that was sent to me. There was a lot of time and money spent. I have received another one which lasted only a few minutes. I am not a fan of the way I have been treated. I will not recommend HSN for my money will be spent where I will get what my money has paid for. I have a pressure cooker with no power coming into it and it was $128.00. HSN needs to look at the customer side of the purchase sometime. Never again will I go through all this for a stressful purchase. Thank you for listening.
Worst experience with this people. When I ordered they were super nice. Once the product was paid and I had trouble with the Lenovo brand new computer I purchased. They start taking me around to discourage me to get it fixed though it’s still under warranty. It took me multiple phone calls for this company to tell me how to handle it. I sent my computer back 2 weeks ago to be checked because it gave me trouble since day one. I still cannot get anyone to let me know what is going on with it. Today I am in hold already for 1 hour and 19 min. and no one comes to the line.
I ordered a phone. When I received it, the package was torn and the phone looks does not close properly. I took it to the post office to return it and they tried to charge me $7.95. I took it back home to make sure that I had printed the correct return label. As I read the return policy, it stated that it no longer returns shipping fees regardless of damage. I will not order any more from them. I have been a customer since they first started. They will end up folding. That was one of their perks. Amazon will be my continued choice and I will let others know.
I purchased a pair of boots, but when I received them I decided I wanted a different color. I called HSN customer service and to my disbelief the CSR stated they would send right away a replacement. Normally a company will make you wait until the original items is received back to them, but not HSN. I love it. While my return is heading to them my exchange is headed to me.
I ordered an Apple watch, when it came it was fake. Everything about the watch was fake. $486 for something that's not even real. I'M never ordering from here again. In fact this will be on the news for the world to see. I don't care, I want my money back or the real deal. HSN better have answers to why I got a knock off paying the amount I paid for, something that's not real. Believe I'M sending this ** back. ** HSN.
The host's while stating how wonderful these are, and stated all you need was a smart phone, or android and hook up in a couple minutes, what they forgot to say is this item requires an iOS 8.0 or better to work with the iPhone. When the items arrived, went online to get App for Canary. In doing so I was informed that my phone was not up to the required for this App but Canary would give me the old version of this App, and stated I had to get and upgrade. went to AT&T to have them upgrade, but was told that the new upgrade that now is for the smart phones is a iOS 10, which if they placed this on my phone would wipe out a lot of my items and they recommended not doing it but maybe get another phone cost $850.00.
So left that store and went to Best Buy which stated the same more or less. So had only removed the one Canary out of the box. They were sent in two different boxes. The host also stated that shipping both ways was free, so what do you have to lose? Well the only item that was in either box was a mailing address, and in very small print they said to make sure you get a tracking number and also insure same, and of course you can choose any carrier you want. So $40.00 dollars later to get them back to HSN. That is their version of free shipping. They are right. Did not cost them a dime.
I have the entire show taped the host gave on this item and again at no time did they say what requirements were needed other than what has been stated. And yes they both stated free shipping so no worries. What a crock. Called customer service today and the female told me she would advice them to state what was required and that HSN would give me a $10.00 in store credit but has to be used by 1 Feb 2017. The Canary System might be alright but they should inform a customer what is required in your mobile phone. Could have got them cheaper here in Beaverton, Or.
HSN admitted problems with shipping back in October. I had so many problems with several orders. Took days to get refunds on items that HSN had no idea what happened but they most definitely charged me for. They take money instantly and never ship or it takes 30 days to ship. One problem is still outstanding. HSN took $249 from me and refused to send the product or issue a refund. I have PROOF. On October 5th, I ordered the Cricut Explore Air 2 as it was bundled as the Today's Special. It Sat in packaging status for 2 weeks then abruptly disappeared.
This was in the middle of the Vice President admitting they had a shipping/warehouse problem. HSN refuses to acknowledge their problem. I showed them proof and asked for either the product or a refund. Finally a special group set up to handle this shipping fiasco offered me $20 in their spendable Kash. $20 instead of $249? I really want that Cricut but they won't send. So, HSN took $249 from me.
Well I've ordered from HSN many times before without problems however last year and this year Houston we have major problems. First HSN seems have a thing with UPS where they say it's OK to take your packages to an access point for pickup now. It’s not Kong. I have a disability and will not be schlepping around looking for my packages. Last year this happened. Got the big run around. The product was sent back to HSN but I was being told it was here and they got my money back. This year again my package was sent to some seedy store in the neighborhood for pick up. My son went to get it on the advice of a nice UPS supervisor who said it's the shipper who authorizes UPS to use access points that it could be returned. I complained to UPS so badly. Supervisors were calling me. I asked that no package of mine be delivered to any access point ever.
Now on to the TV debacle I against my better judgment. Ordered a GPX TV. Had couple good reviews so I order. For a few days kept saying packaging. I'd decided to cancel the order. Customer service tells me they can't cancel because it's at the warehouse now. So I say if the funds aren't there what happens? They say the order will cancel. So I move the funds to my savings. These morons ship the TV anyway. Now I have a negative on my account due to arrive 12/22 but due to weather rescheduled delivery. May get here by spring. Shame on HSN. Starting to turn me off.
I have been an HSN customer for 8 years. My account payment is due on the 16th of each month by 8:00 PM. I will admit I waited until the last moment to pay my HSN bill. My telephone records indicates I called HSN at 7:56 PM. After several automated prompts my bill payment was finally confirmed five (5) minutes later at 8:01 PM. Therefore, I called HSN a minute afterwards in order to file a customer complaint regarding the length of time HSN automated system takes to confirm customer payments. Their automation system had taken five minutes due to the 3 to 4 prompts set up before the bill payment is confirmed. As result, my bill payment was 1 minute late.
Therefore, I desired to place a dispute with HSN, regarding the exhausting five minute bill paying process they have set up for customers. It is time-consuming and unfair. (Many other merchants automated payment systems operate quicker... ex. three minutes.) FYI, as of this writing the three HSN representatives refused to assist me regarding my aforementioned dispute. They just presented to assist, passed me to other representatives etc.
These people have their site set up to make you think you are getting your order under flexpay terms, only to charge your account reduce your credit and or checking account balance, only to turn around and cancel your order and tell you that you did not meet the flexpay eligibility requirements. This qualification should be determined before ANY charge is made to any account there is no excuse for this. They have money out of my account that I need to purchase the item they denied me for, you suck!! QVC is much better and does not do this bogus nonsense to their customers. I will never shop HSN again nor would I ever recommend to anyone that I know. Consumers shop elsewhere!!!
I called about a product I was interested in and before I can ask questions the representative was asking for my card information. I then told her I would order on the web by myself. After placing my order, I made sure my shipping is different from my billing being that I'm at work late and would have a problem receiving the package. When order was placed it went back to my billing address so I called right away to be told they would have to cancel and I would have to wait 5-7 days to receive my money back then place the order again. I explained to the representative that I can't wait that long to have such an expensive items money returned because if I do that it wouldn't come in time for Christmas. The representative said there is nothing they can do. This is my very last time ordering something from them. It's always a problem. HSN IS A RIP OFF!
My wife purchase outdoor Christmas decorations for our house. It took 10 days to get here. When they arrive we open the box to set it up and there were parts missing. When we called the company, they wanted us to repurchase and then return the original purchase for a credit. It would be Christmas by the time we got our replacement. All we ask was for them to ship out the missing part overnight. Make sense. They refused and we are shipping back the Christmas decorations for a full refund. With that being said, we didn't set up for the first time in 10 years for Christmas.
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