HSN Reviews

I purchased the Geek Heat. It worked for 40 days and stopped working. Call HSN and they told me contact manufacturer that warranty for only 30 days. I have been chasing manufacturer in China with no help. It's been over 2 months. I will never order from HSN again. Customer service is No. 1 and HSN does not have that. I wish I read these comments before I purchased.

Returned a defective steam mop with their prepaid label that took me 3 months and 20 plus calls to get. Took to UPS. Dropped off. Got a $40.00 credit for 1st payment and taxes. Looked at my credit card 2 months later. Still billing monthly payments? Called customer service. Terrible service. Said don’t show they received? I saw I got credit for 1st billing through Receipt Away. I asked, "If you didn’t receive why was credit issued." Said for my trouble. Refused to stop billing. Have 2 steam mop paid for 2. Horrible company. Customer service is the worse.

I just bought a Garmin RTL515 from HSN and received it today Apr. 4, 2025. Their cost 199.99. I went to the Garmin site just now Apr. 4, 2025 and they have dropped the price to 149.99. I contacted HSN looking for a price match and they won't do it. That's very poor business practice. They say they can't match other retailers. Well, Garmin isn't another "retailer". They are the brand. I'm livid. Snakes.

Spent $300 on a laptop that the host ASSURED buyers that it was WONDERFUL/FAST/EASY TO USE, ETC. ETC. PLUS, if a person had any issues w this hp computer there was 2 yrs of "help" included in the cost AND that "those people" would fix the problem & if they couldn't fixed it they would replace it". HA. ALL LIES! MINE QUIT IN 3 1/2 MONTHS. Was given runaround by this "help" line. Was told it was "too late" to return item to HSN. I'm out $30 & have a piece of JUNK that won't turn on.

I purchased the 3-pack of Samurai Mini Smoke Alarms in May 2024. In February, 2025, I was notified that they had been recalled and I should follow instructions to return them for replacement because they did not work (which "could cause death"). I went to HSN and was redirected to a website with instructions for replacement. A few weeks later I received totally unacceptable large hardware store style cheap smoke detectors 4X the size of the Samurai Model "SM1" which are useless to me and not what I was sold by HSN. HSN Customer Service refuses to make good, claiming that they will do nothing when their supplier makes a deal for replacement with Federal Consumer Affairs. From my perspective, my money was taken under false pretenses. This convinces me that HSN is not a responsible retailer and I will never buy anything from them again.

We purchased a pair of E-Bikes before Christmas - I was not able to reach the pedals, we contacted HSN to return both (2nd bike box was never opened), was told because there wasn't anything wrong they'd not send a Return label for shipping back - we were told we had to Pay for the shipping which cost the amount of one bike - $1000, both cost us $2200.

I signed up for their marketing list for a coupon but never used it. Despite multiple unsubscribe attempts and even calling customer service, the marketing emails keep flooding my inbox daily. Stay away from them.

Placed an order. I received my order and the boots were damaged. One was too big, the other too too small in to toe box. Mailed back to HSN on December 6. Made two phone calls on Dec 13 - Dec 18. Told that they received item on Dec 16. It takes a week to examine the item to make sure it was an accurate reason to return. That will take until the 20th and then they have 72 hours to refund my money. The customer service Lynne stated mine wasn't the only return they had and it just takes time. I told her I was very unhappy with the process, that Amazon refunded money the day it was sent back up to 3 days later, not two weeks later. She said she would make a note on my account. I felt she was rude and not very helpful at all.

I spoke with the supervisor of the HSN credit card James ID: **, who was extremely rude and refused to remove a $2.00 that HSN has now implemented for the paper credit card statements. Be aware of this sneaky charge!!! I spoke with another representative last month who removed that charge. I asked not to send me any paper statements anymore as I planned to pay by phone and they said it’s fine. However, they send another statement with another charge of $2.00!! And refused to waive it this time. According to James, it’s the one-time “courtesy”. Well, they just lost a loyal customer. Buyer beware!!

I recently returned these two items. After only using a smidgen of both, one left my hair feeling and looking horrible, and the other left me with a skin rash. Upon returning everything in beautiful fashion, I received the compensation of $1.44 and $10.88, respectively. So I got $12.32 for $72.95 worth of products. Not happy!