HSN

We bought 2 orders of Professor Amos. I received the orders but when I opened them up there were items missing. So, I called customer service and let them know what items I did not receive. I was then told they would ship my missing items to me. When the package arrived it was wrong again. Instead of receiving the missing items to my 2 orders they sent me another 2 orders. A few days after that I received a letter saying I had to pay for the 2nd 2 orders that were sent. There was obvious confusion because the letter also talked about how they knew I received the delivery. I never disputed that I received the delivery. The problem was my order was wrong!

I recently received a letter from HSN stating that I return too many items. Are you kidding me HSN? You do realize you're an online shopping company. There is no way I'm going to know the quality or fit until I receive it. I will never shop at HSN again. You let some goofy company talk you into treating your customers like criminals. Good luck with that approach. #IHateHSN

I called HSN to order a laptop. The representative talked me into getting the HSN credit card. Said I would get the laptop cheaper. I went online to pay the credit card bill before it was due. Then I got a bill that included late fee and interest. I called HSN. I was told that they could see on their screen that I had given them my banking account and routing number. However, an additional button didn't get pushed and it didn't go through. Therefore I owe interest and penalty. I told the HSN credit card rep that I had in good faith attempted to pay my entire balance in full before the due date and asked that they accept my payment and not charge interest and penalties. She said no. If I didn't close my account they would remove part of the charges.

I ordered jeans through a customer representative more than three weeks ago with the promise that they were indeed available and would be delivered within seven days. I called HSN today and was first told that I had returned the item. After being transferred to a customer service representative, I was told that they were oversold and were not available when I purchased them with no option for backorder. This is not the first time in the last two years that I have made a purchase only to learn weeks later that it was never available. When I have received merchandise, the quality of the clothing was so poor that it was unwearable, and every item purchased in the electronic category fell apart within the first few months. The tv sales people misrepresent inferior merchandise enthusiastically which you may return for a hefty shipping fee. I regret not checking reviews before wasting money shopping with this most dishonest company.

I contact them about a Joy Mangano purse that was tearing apart on the handle, and they denied I bought it. They told me I had to take a picture of the purse & email it to the company that handles Joy Mangano's merchandise. Also, I bought a Samsung Galaxy TracFone from them and it will not work after only having it 3 months. Tracfone will not warranty it because it was bought through Home Shopping Network. They are dishonest and I will never buy anything else from them.

I purchased multiple items on HSN and wanted to cancel one of the items. I went online, to their website the same day, a mere hours later and there is no way to cancel. There is no cancellation button. I searched to find instructions, and the site has nothing listed for a cancellation. They only list info on returns. Is this even legal? I am a customer of theirs for many years.

We returned over 550.00 worth of junk from Nov and December 2017. They still have not given us credit. It notified Comenity Bank, their credit card we have thru HSN, to take these off our bill. I have been fighting with them for a year, even with sending certified letter, even to the president of HSN. They just told me today, that after over a year, we get credit for one item. All of us should file a class action lawsuits against HSN. Do not deal with them.

I have bought & loved HSN items for yrs... Well, I'm one of the thousands of people that gets a letter from them saying they have closed my account for too many returns. This is SICK! I have never used or worn a item that I have returned. If I take a item out of the packaging I never rip the bag, or box that it came in, never!! I also know that it is ** about if you open a item they cannot resell it on TV. It goes to their outlet for sale. I can't tell you how many items I have received that I KNOW have been OPENED or TRIED ON BEFORE. Several times I have ordered shoes. The paper that is in the box is all wrinkly & torn, more than 4 times, I know these have been in someones home & hands & feet before me. What a crock!!! Other items I have also ordered I know have been opened & tried on, & maybe even worn.

Being a Canadian customer, I ran into payment problems as HSN does not accept Canadian credit cards. I called and a rep lady said "all you need is an American credit card. Do not worry about the name". So I get my cousin from US to give me the credit card, and I call back with new information, but they say my cousin needs to call. So, my cousin creates the account and calls, places the order (shipping to me), and the order apparently goes through. The next morning the order gets cancelled, because of some weird verification process. My cousin calls them, and they want her to speak to customer service. The customer service says the item does not exist. SCREW YOU HSN! If you did not want to sell the item, you should have said so 2 days ago. Waste of time!!!

My sister died 8 months ago. As the executor/trustee of her estate, I contacted HSN to ask what the balance was on her account. One of their tricks is the recurring payments plans, and we kept getting multiple bills for single payments for various items. I provided them with the death certificate, asked for the full and final balance, was given a number, and paid it. That was in December. It is now June, and I am still getting these onesy-twosy bills, despite repeated calls to them informing them that she is deceased, that there is no legal obligation to pay them, and that I am just short of contacting an attorney and suing them for harassment. AVOID, AVOID, AVOID!!!

I dont write many reviews. But I feel compelled to share this one. On June 5th I ordered two coins from HSN for my collection. I learned they charged $12 shipping and handling for each. (Bad!) I then got a 15% off offer for my "next order." I then ordered 9 more of the same coin. I entered the 15% off code at end of checkout. Then I learned HSN only did the discount for one coin and charged me $12 each for the other 8. So in doing the math $12 X 11 coins = $132. Wow!

Be very careful when ordering from HSN on the "flex" payment plan. Their site is designed to confuse you and ability to overcharge you. If you try and pay off your balance, they still continue to charge you a monthly payment. I am done trying to get my payment back from them. Should have refunded me $7.50 but instead took out another payment and told me my balance is -.85 now. I know it's not a lot of money, however, when they do this to 100 people, it adds up.

I bought my phone and received a Samsung Galaxy 7. Within a month I had problems. I called technical support and spent 2 and half months trying to fix my existing phone to no avail. Then as always I had to go to Target and use their phone to fix mine. This time on getting the 2nd level technical Roman said a new phone would be sent. After a week I called and was told that I would receive it Tuesday May 29th by 8 pm. No phone so I called Wednesday and was told to send my phone back and then they would send the new phone. I told them I could not be with my health.

I received an email from Dr. Brandt company on May 24th they were having an event at HSN that evening. I phoned HSN to inquire in the afternoon and they said they could place the order for me over the phone at that moment. It was only $7 off the MSRP. I placed but never received an email acknowledgment of the order. When I opened my email the very next day Dr. Brandt Company sent me an email having a 40% off sale sitewide which would have been a much better deal on the same product (Dr. Brandt No More Baggage). I phoned HSN this morning as I have not received any shipping and my credit card was charged on May 24th. They said they made a mistake in my email address and that it takes a while to receive. Supposedly will be delivered today. I WILL NEVER ORDER ANYTHING FROM HSN AGAIN! Horrible customer service and I paid $10 more for the item than I would have if I ordered directly from the company the next day.

I called and asked about a pressure cooker on sale and Ordered what I thought was one at the end of April. However, it was just a part that goes with it. I returned it. I was checking online and saw I had a balance for $32.00 dollars. The item returned was for $22.00. I called and they said it was a late fee and I had to pay for the shipping even though I had received a return label. It is not even 30 days since I return the item and I am charged a late fee. I just yesterday got the bill in the mail. They said there is nothing they can do about it. I will make sure to tell the over one thousand followers on the internet about HSN.

The customer service is deplorable! I DO NOT recommend this retailer, they ship damaged product, provided a song and dance to return faulty products, lie about how they will remedy the problem and still require the customer to jump through hoops to get a refund. After ordering $246.62 in origami shelves in February 2018, they arrived and were so damaged and bent that they could not be locked into place or used. After 3 call and getting lied to and the runaround. UPS was superposed to pick them up. I spoke to Linda at ** to resolve this problem - at first it appeared to be helpful; however, UPS never picked up the shelves and according to Linda the request was made 3 times.

Feb 20-23 ON HSN I purchased a Univision desktop $159... +25.95 ins. from HSN. Within 3/4 days I put return label on and dropped off at a UPS in Everett, MA 02149. I RECEIVED NO TRACKING # JUST DROP OFF AS IT SAYS ON HSN'S RETURN POLICY ONLINE. I WAS NEVER CREDITED just REFUSED MY CREDIT. They used the excuse they did not received it but I followed their easy return policy.

I was shipped a set for The Best of 2018 Pictured Rocks Lakeshore 5 pc Quarter Set on 4/10/18. It has been lost in the system and nobody seems to be able to help. I called HSN and was told that HSN has no extra sets to mail me. All they could do is refund my money. History: I have been collecting these quarters for a few years to have a complete set of uncirculated quarters and now I have an incomplete set, basically worthless except for face value. I contacted UPS, the original company set to deliver the package, they shoveled me to the subcontractor for deliveries, the USPS and they have not delivered the package. It has been almost a month since the package was received in the immediate vicinity.

HSN experience was great, start to finish. I’d rather shop at a store, where I can actually see/Touch an item. However, the bracelet looked terrific, on tv and when I received it, I was happy with it.

I bought a Dell Inspiron with 12 gigs ram and AMD8 chip. They sold this with 24/7 lifetime remote access tech support. Less than 2 years later, that tech support is gone and replaced HSN tech support. 5 days a week, 9-5. Horrible. One of the main reasons for this purchase. Then on Google it reports this Dell is inherently defective. Betting both HSN and Dell knew about this to offer it for sale. Mercy.

HSN claims to have lifetime tech support but that tech support is useless. It is a lie! My laptop's operating system failed and HSN tech support told me to call Microsoft so that I could re-purchase a new Windows operating system. They would not provide a disc or key to reboot. First they said they could not find the order. Then when I supplied the emails confirming I bought this $700 laptop from them tech support said call Microsoft. When I said I should not have to buy an operating system I already had purchased they HUNG UP!!!

I spent $149 on a Patricia Nash handbag that was on one of HSN T.V. programs and on a special price. The purse is nice, BUT when I tried to order the matching wallet for $49, it was sold out in the purse color. When I emailed my disappointment, I was told basically “we’re so sorry about that”. Today I went on HSN’s website to write a review and wasn’t able to get it to work after assigning myself a “nickname”.

MULTIPLE CHARGES!!! (13) to be exact, happened as a result of me trying to place a simple order for Today's Special, A Canon All-In-One Printer for $59.00 on 4 easy flex pays. Both my Bank Card statements show MULTIPLE CHARGES and no ONE, not even a the 2 Supervisors I spoke to could help me with the madness nor did they seem to care, They were simply concerned with defending HSN.

Sorry I had to give HSN a 1-star rating when in fact it should be no stars at all. This company is an absolute rip-off!! HSN is affiliated with Comenity Bank and it doesn't matter who you pay your bill to, they will tell you that there is "no payment" or a "late payment". Their whole payment options is designed to confuse the customer & make the customer pay more and also hurt the customer's credit. BE WARNED: DO NOT ORDER FROM THIS COMPANY!

I purchased a computer in November 2016 with LIFETIME support. I was lead to believe this support would resolve any issue I had with this computer during my lifetime. The computer started to fail in January 2018. I called HSN and was told they sold their Tier1 Support to a new company. I was transferred to this company who could not provide any customer support other than telling me the same information I could find on the internet. I called HSN to seek a refund of my computer (either a new one or refund my purchase price). HSN customer service supervisor told me the computer was not covered beyond fixing malware, viruses, etc. The HSN advertisement indicated when I purchased the computer I would never need to call anybody else to keep my computer operating efficiently. My suggestion to anyone purchasing a computer from HSN with support. DO NOT purchase it. They don't provide support!!

A Discover Card customer service rep called to ask me if I placed an order for a piece of fitness equipment with Home Shopping. I did not, and was relieved that Discover checked with me. The person who tried to place the order was going to have the item delivered to my home, which is disturbing. I had to cancel my Discover account and get a new card/number.

THE HSN ACCOUNTING DEPARTMENT IS EXTREMELY INCOMPETENT. I stupidly ordered gifts from HSN because I didn't check consumer ratings first. I had ordered, received and paid for a Ming 5 Qt pan with fry basket in September of 2017. In December 2017, I ordered again for Christmas. HSN double shipped me that large order when the Christmas order was late and assumed lost. I had ordered another 5 Qt pan with fry basket for my daughter in the Christmas order. When the double shipment arrived I ended up with 3 of those pans, so I promptly returned one (item order ending in #**) but kept the rest of the double shipment for gifts. HSN refunded the 5 Qt pan I returned. Unfortunately, nothing in the double shipment I kept ever showed up on my online account's Flex Pay page. They just kept charging my card but there was no way for me to track it. I was supposed to trust them to charge me correctly.

I understand there are company protocols, but HSN has the worse accounts receivable possible along with a non-friendly automated system that does not transfer you to a human. For several months I have been battling late payment fees that were charged, in error, to my account. I had my bank call them directly to confirm that the payment was received on time and why were they posting it later and charging me for their mistake. Then their automated system closed my account, in error, so at the time of the call which included my bank HSN could not assist with crediting the late payment fee. I was told to call back in a week.

I bought 1 item under $100 this fall from HSN. I’ve purchase other things in the past with no problem. I stated I Did Not need flex pay. The amount due was under $100.00. I stated this expressly at time of purchase. I paid in full per 1st invoice. I’m getting billed for Flex Pay interest in a ZERO balance. And other charges by phone while I was out of the country on vacation. No one at HSN has been kind, understanding - and Comenity Bank is onerous and horrific with telephone calls that are threatening night and day.

In October I purchased a Cricut Easy Press. Less than 3 months in it quit working. I have been trying for almost 2 months to find out what I need to do to get another and apply their extra warranty (2 years) I had purchased with it. No answer. I call and I get put on hold. Not a happy camper.