HSN Reviews

After speaking with a customer service person, I asked to speak with his supervisor and I was placed on hold for over an hour. Finally, a person came on and I asked if she was the supervisor and she replied that she was a customer service representative. My issue was not resolved and she asked did I want to place a new order at a higher price, although the original order had been stated as received by HSN. This appears to be a scam.

I ordered something with 4 pieces (2 sets) for Christmas. The order came and only had 3 pieces. I was told I have to return 3 to get 4. Then I was told that they can't do the exchange at all because I used Apple Pay to pay for it unless I contact Apple Pay. All I want are the 4 pieces that I paid for. I will be deleting the HSN app from my phone and will not order anything from them in the future. Please check things prior to mailing out and make the return policy more customer friendly. I hope this will prevent others from ordering and paying for something that will not come in the future with zero help from customer service.

I made a purchase from HSN while waiting for my order, but after a while I notice that my order haven’t never came. I called to see what was going on, they said that my order has been canceled without me knowing anything and why, they did not email me or sent a letter. They just had me waiting for a order that I never received, I will not never order anything else from hsn again… If you’re not paying with a hsn account card they don’t want your business… They also need to retrained their customer service staff if they don’t know how to complete an ordered.

HSN is a scam. I do not recommend ordering anything from them. I took a chance and placed my first order with them which I now regret. I ordered two jars of Korres face cream in the same order, but was given to separate order numbers and the items shipped separately. I've never seen a company split one order of the same item into two orders and then ship them separately. They certainly are not trying to reduce their carbon footprint. To make matters worse, both face creams which come in glass jars were carelessly thrown into small bubble envelopes instead of packaged into a small box with insulation. Again, I've never see this with other companies. I'm in total shock of how careless they packaged my GLASS items. I will be reporting them to consumer affairs. Shame on you HSN.

Really should offer no stars. Please announce items when introducing them that the return is not through HSN. You are hurting your business by having other manufacturers give credit. You know that doesn’t happen!

I am so done with this company. I received a package yesterday with broken pieces and today I received a different item than I ordered. It should have been two for the price of one and they sent me a single item. This is not the first time they have done this. Customer Service is useless. It took me 30 for the rep to figure it out and then say sorry. They don't care about how they inconvenience anyone. They say they won't charge me the return fees but we'll see. Now I remember why I closed my account with them.

I have NEVER ordered anything and got a whole another item that I didn’t order. Worse experience ever. I order laptop for school and they sent something completely different. Then I call them they say, "Oh we sold." OK. Then you should’ve cancelled my order. Not send me something else and think I was ok with that. I think that’s not even something you should do. At even small business don’t do that. I will NEVER order anything else from them.

I purchased 2 NYDJ Jeans in September. When I called for a exchange they told me they did not have a size 8 and each pair had a different item number. When I asked to exchange them for a different color and size I was told tough luck I could not exchange them since they were out of my size and each color had a different item number. I could return them but it would cost m3~$14.00 in shipping and handling. I will no longer buy clothes since they do not honor a size exchange. I have been a long time client but NO MORE, From now on I will do all my shopping locally.

I was watching an HSN segment on 9-11-25 in which they were promoting a ring camera & doorbell combo for 89.99. Item # is 919-450. During this segment for the ring camera/doorbell combo, the host (Adam) was advertising what he called a “Massive” deal on this item, which he stated that for every order of the camera/doorbell combo, they would include a 2nd camera for free. He clearly states during his segment, ”Two cameras is better then one.” I placed an order on 9-11-25 for this item.

Tonight, September 9th, I had on one of the HSN TV stations. The host was highlighting the special of the day: Bzees booties. The host mentioned a coupon code: APPRECIATE to use when ordering which would give a 20 % discount. When I tried to order online, there was no area to put in a coupon code. I called and waited over 15 minutes before hanging up. Where are the customer service people?