Consumer Complaints and Reviews
HSN charged my debit card and then stated the payment hadn't gone through. Then they blocked my account. Even after several recorded calls and confirmation from my financial institution they still refused to apply the payment they took to my HSN account. They acted confused the next day as if they didn't have any notes in the system about the issue and no fax from my bank so I cancelled the card.
I was buying a gift for someone on HSN. It said on the HSN site that there was free shipping for orders over 75.00. I decided to add things to the cart and get some Christmas shopping done. I finished the order, and it kept the shipping in the final cost. I did my best to take things out of the cart and add them back and reboot, thinking maybe they had a glitch. I contacted them, and they said, "Sorry, you missed the special by a couple minutes." I said, "I have been waiting to chat with someone, and it is not my fault you did not remove the shipping costs in the cart!" They never responded. HSN is a joke. I will only use QVC from now on.
HSN claims they have a no hassle easy return policy. I purchased a lot of junk from them that had to be returned as defective. They sent me a letter stating if I continued to return items my account would be closed. Yes they closed my acct with no warning the next month. Also, they charged my PayPal extra money for items I never ordered and when I asked about why these charges were on my PayPal they have no answer. Watch them. They will try and swindle you any way they can. If I would have kept all the defective items I could still be a customer.
First I want to say that all of my experiences thus far, with HSN has been positive. I have not had a problem with returns, customer service, and in the past, pleased with my purchases. However, the Wolfgang Puck 10" and 8" omelet pans, are starting out to be a problem. I say pans because they are the only ones that I have used so far out of the set. They are a beautiful set, but they stick, and after the food sticks to the pans, a shadow of where the food stuck, is left on the pans. Today, I will use the Deep Sauteuse, similar to a mid sized roasting pan. I hope my food is not stuck to the bottom when done. Oh, by the way, I use oil. Not helping. Checking reviews before buying is going to become helpful in the future, before purchasing anything from anywhere.
I purchased the item and got confirmation then later got an email saying they didn't have enough product to fill the order but might get more in later. It's wrong for them to take more orders than they can fill. A company that size knows how much inventory they have. My guess is they do this on purpose so they have names of people to send products to when they get returns from people who don't like the product. This isn't the first time I have had this happen with HSN. The first time I believed it could be an honest mistake but now I believe it is a deceptive business practice. Buyer beware!
How do I know I can trust these reviews about HSN?
- 609,949 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Your customer service representatives were very unfriendly and did not seem very interested in my order. I ordered two watches online and apparently there was a problem in the orders. I called your csr and they added to the problem. They do not listen. They react. They did not correct the problem. They added to the problem which in this case I had three different funds coming out of my account that I had to wait until the bank reimburse me. This is ridiculous and this was my first impression. I will stick to QVC. They have very good customer service.
HSN I have called csr to make several claims each time I get the runaround. I have been told that my label was email - never rec it. I have even spoke with mgmt nothing has taken place. My son rec these a gift have not had a chance to enjoy them are falling apart. Service dept has attempted 2 times to fix and still the left ear is not working and now we can't get them to charge left, right ear is falling off. Poor Customer Service.
This company cares nothing for its customers. To keep it short, I had an issue, they did nothing to help and I had multiple customer service reps tell me different things, very strange. Don't shop here, no way.
I ordered a laptop & computer bundle at $499.00 which I thought was a good deal. I declined the protection plan, $149.00, anti-virus $79 and all the rest of the 10 things they tried to add on. Then provided my address and business credit card info. When the CSR confirmed my order she said it would be 5 payments of about $83. I said I just wanted to pay it in full. She said she had presented it that way and it couldn't be changed without canceling and reentering the order. I said that would be fine. She claimed to have done this but I got an email saying it was canceled. I called customer service and described what happened. Again it was supposed to be fixed. The next day it was canceled by them. I called again and they said it was declined by the Flex pay department. I asked how that could be because I insisted I didn't want flex-pay, I wanted to pay in full. I asked to talk to a supervisor who turned out to be very nasty.
He gave me the same run around, but wanted to fix everything. Well first the item was no longer available then just not in my color. I asked what was available and he told me the colors he had but he only took the orders and it would be processed through normal channels. I asked "what are the normal channels", he said he didn't know. He only took the the orders and no one would know until after midnight. I thought I heard wrong and rephrased my question. I said "are you telling me it might be cancelled without even a call." He said "yes". I have several businesses and order a lot from Amazon and have never heard of such a thing. I really think they canceled because wouldn't accept any of their high priced add-ons.
recently I bought tracfone alcatel that suppose to be activate soon I received but it has no sim card so I call back and customer service told me call the cell phone co. I called them took more than two hours to explain them my address name etc. They send wrong sim card then I have to call them again spend about three hours. false advertisement on tv can't believe they saying on tv never going order any thing from HSN.
Has anyone had an issue that a NON EZ LABEL return item that does not get returned? Yes, I did buy insurance, and now I have misplaced my return receipt. This is the only one item that was never processed as an EZ-LABEL return, and the only item I have returned that actually never made its destination. I didn't read the fine print when I order the package because I thought everything was EZ label returns for HSN. This is my fault, but customers need to be made aware of this fully. I find this very suspicious. The item purchased was approximately $150 in total, and it is money I have to continue to pay. The label had a HSN number and barcode on the label, but from the information I have gathered from CS, that number and barcode mean nothing.
I will not stop investigating this, and I am in process of filing an investigation with the USPS. I will tear through my car looking for the receipt, but the receipts these days fade and are no longer visible, so I may have, and probably have thrown it away, but I hope to find it in the next few days. It is not really the money, it's principle and why these return items cannot be tracked with the HSN label number and barcode. I have spent thousands and thousands of dollars at HSN, and I will miss some brands, but I refuse to order from them again.
I was ordering a Tracfone from them. The estimated tax for the amount spent was correct (no shipping charges were incurred), but on confirmation of the item it added almost an extra 2% sales tax (5.40 to 7.12) which is completely unacceptable. I am sure I am not the first person from Michigan to order from them. It gave no rhyme or reason for this overcharge and now I have to wait up to 72 hours for their tax department to refund me MY money they should not have charged anyway!!! I printed out the total with the "estimated tax" and the final summary.
I just find it strange that this is how they do business and want to know why the overcharge, which of course when I called they could not give me an answer. Can't wait to hear if I get an explanation of this. Their system does it so fast that other people probably did not even catch that it was a different amount and have probably overpaid them. It was such a good deal that I did not want pass it up, but future purchases with them will probably not happen... hope somebody checks into this.
Just want to let someone know my thoughts which will go to dead air probably. I am a NEW customer. My very first purchased online (Bose SoundLink Color speaker). I made with 4 flex payments. Then at 11:00 last night, it was cancelled and I am now short $39.40 that HSN took out but then tells me that this item all the sudden did not qualify for flex pay. The person on the phone would not help me. She said all she could do is if I wanted it I would have to wait for Monday morning and pay for it in full (even though you can order it w/ 4 flex payments) and she has no idea why it cancelled the order. I WILL NEVER PURCHASE ANOTHER THING THOUGH *HSN*. HSN just lost a valued customer, and I PROMISE MY FRIENDS, FAMILY, and everyone that I can reach for the next 12 hours on the internet will know.
I ordered a dress on clearance on HSN for $22.00 plus $3.00 shipping. The dress did not fit, so I returned it. I received a refund of $15.00. I called HSN and was informed they charged me almost $8.00 to return the item. So, just remember when they say you can return within 30 days, it will cost you.
I ordered a few items from HSN as I am a valued customers, and it was denied, so I called customer service and I was told that my account was blocked because my downstairs neighbor account was not being paid. I asked what does my neighbor's account have to do with mine, and I was told that the whole address was flagged and no one with the same address can order anything from HSN until my neighbor pays the bill. Holding a whole building responsible for 1 tenant's financial responsibility is ridiculous. HSN must not value their customers and must not want to make money. What a ridiculous practice. My account is in good standing but I will never order from HSN again.
As soon as my bill is paid off, I'm closing my acct with them. I recently purchased a Chromebook for my husband, it was listed as a "special buy". I then come across it at another retailer, to find they had it on sale for $100.00 less! I went back to cancel, this was within 20 minutes of my order, only to see it say it was "processing" and I could not cancel. Well, ok $100.00. Lesson learned. Then I sent back an item to them, a sewing machine that cost $79.00. I sent it back because it did not have a light, that was the biggest thing.
I found a very nice Brother, that has a light and more features for $20 less! No brainer. It cost me $15 to send that thing back! They didn't offer me a discount on my cost of returning it. Big loss for me. Then it was sent 2 day shipping (thanks to my hb not paying attention, because it cost more in shipping) and 10 days later, my acct does not show it being returned or credited to my card. I had to go through chat to get them to correct the issue. I am paying it off as quickly as possible and wiping my hands of them!
Unfortunately when ordering a product I gave HSN a regular used email. Since then I get 1 to 2 emails from them daily advertising stuff. Basically SPAM. I have gone through their system un-subscribing from all correspondence and have sent emails asking to be removed but nothing. BEWARE. Create a extra email that you don't care if you get lots of crap from companies like this because all they do is send SPAM.
After years of shopping with HSN using Flexpay I was denied and charged full price for a laptop after they cancelled my order. The reason they could not verify the company. I called my bank. They could not do anything because the purchase was still pending and it took 2 weeks to get the money back. They never even tried to verify through the merchant. Awful just awful. Never again. Goodbye HSN!!!
I purchased one item and paid via PayPal on my Visa card. I found that HSN had set up a recurring payment plan without my authorization. PayPal claims it was not on their end. HSN claims it was not on their end. And round and round we go!
Late last night I ordered 2 containers of Choco Nuvo from Andrew Lessman through HSN via my telephone and my account with HSN! Today when I saw the delivery date was not until 7/29/2016 I tried to cancel them. I was told by the young lady in Customer Service that I cannot cancel any items at 12:01 Eastern Standard Time or later. My reply was I did NOT even get 24 hrs. to cancel... she said "my system will NOT allow me to cancel." I asked IF I could talk to someone else who could help me. She asked me who would I like to speak with. MY reply was "whomever can help me... I do not know who it is!!!"
Then her Manager gets on the line, repeats that it is too late to cancel. My reply "I did NOT even get 24 hrs. to change my mind." The reason I am canceling is due to the late timing of delivery... that is vacation time! He repeated I cannot cancel an item after the end of the day it is placed. I repeated "I placed it about any hour or so before the end of the day... I do NOT get 24 hrs. to cancel?" He said "no." I asked "so the computer in 2016 will not let you cancel my order." His reply, "anything else I can do for you?" I said "yes please answer my question." He said "I have already." I replied "NO you did NOT answer my question about the computer!" He early also stated that when I get an e-mail stating my order is on the way, "call UPS and tell them you do NOT want it." My reply "it is NOT the responsibility of UPS to deal with this problem... it is yours!!"
I have never written a negative review about anything in my life. I will never do business with HSN again. I cannot believe the way they treat loyal and long time customers. I have never experienced that you cannot cancel an item within 24 hrs. I advise anyone shopping with HSN to definitely want your product because after midnight on the day the order is placed... 12:01 to be exact you cannot cancel with them.
On 07/05/2016 I tried to place an order with HSN. As I tried to change my address online so I could submit my order, when I pushed save to make changes it was putting a hold on funds in my account without me submitting my order. Unfortunately I pushed save 4 times because nothing would happen. This put funds on hold 4 times. When I called no one could help me or explain why it happened. Spoke with Tony a supposedly supervisor who hung up on me because he couldn't explain why this happened. Telling me that this was impossible. Consumer beware!!!
Multiple items have come defective or in wrong sizes or ordered on flex pay and then charged full pay and partial pay. I have spent hours of prepaid minutes trying to get my money back from them. I do not like apologies. I like solutions. This has been occurring for months and although I request a call from upper management I am told that is impossible. They offer a feature called Track Easy Returns and mine has been broken for 13 months and is still not usable as of today. I am disabled and do all my shopping online. What purpose do these scammy web vendors do for me if they are constantly taking my money the day they ship and making me wait at their convenience for then to refund? This should be illegal.
I ordered a laptop and was paying flex pay. My order was confirmed and payment taken. First I noticed they took more money than the confirmed amount. I called and customer service could not explain but said would be adjusted in my account by the end of the day. It has not. Hours later I received an email of order cancellation, again I called and was told I did not qualify for flex pay. So they took my money (more than they should have), confirmed the order, then cancelled, really? It gets better, I will not get my money back for 3 days, so will that be the amount they took. They are showing the lesser amount not the amount they actually took, hmm.
I did not receive a purchased item. I contacted HSN and they sent me another item however they also sent a letter telling me they will charge my credit card for the second item. Which means that the 1 item I did receive would have cost me 2x as much as other customers. HSN makes their customers responsible for lost/stolen item. Customers do not have control of when an item is shipped yet customers have to pay for a stolen/lost item and the shipping costs 2x. There has to be something illegal for charging customers 2x without any proof.
HSN only offers a letter stating "our investigation has been proven to our satisfaction" yet they offer no documentation of proof, details of their investigation or even contact you during their investigation. I did write to them and informed them that if they try to charge my credit card 2x it will be a fraudulent charge and will be further investigated. DON'T FALL INTO THEIR VICTIM WEB OF DECEIT. HSN has proven to conduct some shady business practices, I do not ever want to participate in. Please verify your items and final costs with them. Don't let them get away with this.
Sorry Keith, but as much as we love you this guitar disappointed us. We purchased the electric guitar and the part that the strings are attached to on the base of the guitar completely just lifted off the guitar. I brought it to get fixed but since it's a cheaper wood it would cost the same to replace it. It's unfortunate since it was casually used just for fun and to me it was a few hundred dollars down the drain. HSN couldn't do anything since out of warranty. In all honestly Keith if you ever decide to read these you should replace them. We all bought them because they had your name attached and we thought we were buying high quality.
HSN denied me from placing an order due to a collection that isn't mine! This is my FIRST time ever shopping at HSN. NEW FIRST time credit card and HSN account! HSN wanted me to call a collection agency and pay for collection that isn't mine. By mine I mean NOT MY NAME... NOT MY CREDIT... NOT MY COLLECTION... NOT MY SS#! How horrible is that? I tried to explain it wasn't me but got nowhere, rep got loud with me and insulted me by assuming I was lying to her and didn't want to pay for something that was not bought by me. DUMB RIGHT!!!
So HSN rep put a restriction on my address and said she will never remove it 'til collection is paid... once again... collection! NOT MINE!!! I was so frustrated with her for not understanding. I asked her to check her files to see that I didn't place any orders and to find who actually was. She did not want to and still assumed it was I and I was lying! HSN YOU CALL YOURSELVES A RESPECTED BUSINESS!! Ok you treat your customers with disgust and insults! I would have never thought of that! I'm grossed out at the fact that all their information was all incorrect about me... it felt like they were trying to fraud me. BE CAREFUL PEOPLE! SO UNCOMFORTABLE ABOUT THEM NOW!!!
A friend and I have made several electronic purchases from HSN including a cell phone and a Polaroid 9" tablet. I believe both were refurbished, second quality or returned products. The cell phone had scratches on the outer casing and the tablet WiFi receiver went dead after 8 months of use. The Polaroid tablet was particularly vexing. I sent the original back to the manufacturer for a replacement TWICE, both times I received refurbished inoperable tablets. This took over two months and now I am stuck with a third tablet that would not even power on. I believe HSN sells second quality electronic products, some of which are either customer returns, refurbished units (not properly tested before resale) or reworked factory mistakes.
HSN's customer support is poor, they do not stand behind the products they sell. I called to get some resolution or support within the manufacturer's warranty time limit from HSN as I received no resolution of my problem. HSN essentially said it was my problem now. DO NOT believe they are a quality retailer. All the happy talk and high production TV sales presentations are essentially hype to sell second rate electronic products.
My wife tried to purchase me a Keith Urban guitar for our 18th wedding anniversary on April 24th. For two weeks she waited for UPS to deliver, but, guess what? No delivery. She finally called and was told that it was a "factory error" and that it would be delivered within a week... One week goes by and no guitar. Well, she calls again and is told the issue is resolved and guitar will be delivered by May 22nd? Then we get an email that it is cancelled. Sorry business from a company that I have done business with for 20 years. I can understand no more guitars, but not lies that I heard on speaker phone, so engine or qvs... No more than, and Keith, if you are the least bit concerned about your name, leave HSN and do grown up business with a real company. I respect your musician-ship, but thanks a souring experience.
I purchased 2 FixMeStick from HSN costing me $171.10 I could have bought at Staples for $44.99 and also on the internet for much less than I paid at HSN. I returned one. Then, returned the other one at a later date because it made my desktop computer overheat and became so hot that computer could not be touched while it was loading. I took the FixMeStick out before it was finished for fear of damaging the computer. I then sent the 2nd one back to HSN and (they returned it right back to me in the mail). Not sure why they returned it to me when it was clearly a damaged item. I called HSN and was told that it was past the time when I could send it back and they did not care that it could have possibly damaged my computer. I told them that I will never buy anything ever again from HSN because they don't stand behind the damaged goods that they sell.
Complaint description: Seeking to have my credit card refunded for an item I did not receive. I called HSN on May 6, 2016 and placed an order for item #470-355 (M) Black. The item was sent to an old address ** which I had not lived at since 2015. When I called to find out if the dress had shipped on May 13 I was told it had. I waited a few more days still no dress. I called May 17th. That is when I found out that the dress shipped to the wrong address. I was told today May 18 that I would not be receiving a refund or another item shipped to the correct address. Your desired resolution: I would like HSN to close out all accounts in my name ACCT# ** which they are stating that I still owe $63.92 on an account that was paid off in 2013 and account # ** which the purchased on this account was shipped to the wrong address and my credit card refunded.
HSN Company Profile
- Company Name: