HSN

After painstakingly paying for TWO items (they have easy pay with their card), I completed the payments, in spite of having medical costs. I completed payments, and they sent me an e-mail stating that my card had been cancelled because of credit reports. I know they merged with QVC, which I have been one of their BEST customers for over a decade! So, in spite of my paying in full, they cancelled my card! I don't need their crappy merchandise anyway!

Listen, with vendors like Amazon, which sell similar if not the same product(s), there is no reason HSN has not caught up with the times regarding convenience and ease of return if needed. I made a purchase from this vendor on a whim, and the level of hoops I've had to go through to return trash inventory and lack of valuable customer service is beyond frustrating. HSN does better!

The worst customer service and good luck trying to use the “spendable kash”. There are loopholes all over the place. Amazon is much better and with no hassle returns unlike HSN where returns cost as much as your purchase.

After purchasing one product from HSN, I began receiving emails daily advertising more products. I have requested to be taken off of their mailing list over 10 times now. They have finally sent me a letter saying I do not have a right to be removed from their email distribution. I consider this daily email barrage as harassment from this company. Please advise how I may go about getting removed from their mailing list.

I purchased a portable deep rug cleaner. I didn't like its performance. I sent it back. They confirmed receiving it. The debit card I used to purchase was closed and I called to tell them this. They said they would issue the refund to my account and it didn't matter if the card was closed. A week later, no refund so I called. They said the bank rejected the refund due to it being a debit card and not a CC. I called my bank and they said there was no rejection. I called HSN, this time they said they have to put in a request for them to send a check, it will take 3-5 days.

I made several purchases for Christmas gifts on December 4th. They totalled to be $2600. Two of the items were canceled for no apparent reason, and three were sent back to the sender mid-shipment. Contacted customer service the first time and they told me I had to wait a week for the order to get shipped back to the sender for a refund. Two weeks went by and no refund, so contacted customer service again. They told me there's nothing they can do and I had to contact the bank for a dispute. Thousands of my money was put on hold for a month and I didn't even receive a single item! Will not shop at HSN again.

Ordered 2 La-Z-Boy recliners from HSN, who used AIT Worldwide.com to ship. Promised a call to set a delivery by 12/13/22, then 12/15/22, no call. Talked to 8 offices, no idea where the chairs are by 12/20/22. Opened an HSN card, promised a $50 reduction on one chair, so far charged full price. AIT has miserable 1 star reviews, so HSN needs to step up to a shipping company that actually delivers. Want to order a large item that relies on AIT? Take my advice, think twice!

I tried to use flex pay to purchase a gift for my son for Christmas and they put a hold on my card for $200 and then denied me the flex pay and wanted me to purchase the item in one payment which was $850. And now they won’t even do anything to try to rectify it right now. Christmas is in less than a week and they can’t stop the payment reverse the charge or do anything. I contacted my bank and they said it’s up to them to do it. Nobody would help me when I contacted them. They all said I had to wait 3 to 7 days. They should be approving you for flex pay before holding your money. Worst experience ever.

Purchased a wireless gaming mouse for my son. They shipped a wired mouse instead. I called their customer service and they agreed to ship out a replacement and send a prepaid return label. The replacement mouse arrived and it was yet again the wrong (wired) mouse. At this point I am convinced that HSN has no clue what they are selling. Again I reached out to customer service and all they can do is issue another prepaid shipping label. At this point I had not yet receive the first return label. Eventually (a week) I did receive both return shipping labels and sent both items back. HSN has still not issued my refund and I've had to contact Paypal to begin a claim. All this just two weeks before Christmas. Had I known that HSN was this bad and would cause me this much stress I would never have purchased anything from them. As my title says this was my first time shopping at HSN and it will be my last. The savings are not worth the hassles.

This review isn't about any product, it's about how they do business. I bought something. I got an email confirming that the order went through. I then got a second email telling me that they were readying it for delivery. I even got a third email with a delivery date! Then, it just never showed up. So, I used the customer service chat feature and asked. They then said, well, "we've been trying to contact you--there was a problem and you need to contact verifications." That's fancy language for the purchase had been flagged for fraud. Fine. All of these companies use the same inaccurate fraud detection algorithms. They never catch actual fraud. But whatever. It's annoying. But it's not the issue.