HSN Reviews

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Overall Rating2.9 out of 5
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HSN Reviews

ConsumerAffairs has collected 756 reviews and 1,074 ratings.

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Page 1 Reviews 0 - 10

Reviewed Aug. 15, 2023

We purchased Hibiscus plants back in 2019. I do not have a green thumb. It was winter time when I purchased them and HSN said they would sent it around April. We got the package with sticks in it and thought "Uh Oh"...We threw them in the refrigerator for around a month or two. Finally planted the sticks and hoped for the best. I wish I could have attached a picture! These plants are crazy big and produce some of the nicest flowers! My neighbors always ask where we got them, we tell them HSN and they grin with a bit of envy. Absolutely satisfied!!!

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Customer Service

Reviewed July 22, 2023

I am very disappointed with HSN/Synchrony bank. I just applied for their credit card, ordered 3 items. Received them. Basically satisfied with the items. On July 8th, just a few days after I was approved for the credit card, my identity was stolen. A product was fraudulently ordered using my account/credit card. I live in Indiana & this product was ordered & to be delivered to a city in Pennsylvania. I called on July 11th, the item had not been delivered it, HSN stated they could not cancel an order after 11:59pm on the date after it was ordered, even tho it hadn't shipped yet. The item ended up being shipped on 7/15 & delivered on 7/17.

I called HSN & Synchrony bank multiple times regarding this item & having it removed from my charge. I had already filed fraud with the credit bureaus, cancelled all my debit/credit cards, filed an identity theft report with FTC. Gov & a police report. But yet HSN was unwilling to help me. They stated it could take up to 120 days to complete the investigation & refund this item. The item was $109.00. In 120 days I would have that fraudentally item paid for that I did not place. They locked my account, which I understand because 2 more items were attempted to be ordered & they made another address change, which led to HSN declining those 2 additional orders, I appreciate that. But yet the item that was ordered, delivered & charged to my account cannot be refunded for, up to, 120 days.

I called before the item was shipped, quite a few days before it was shipped. Yesterday I called & was given the fraud dept #. When speaking to them, they informed if they would have been called the same day I reported it...They would have been able to intercept the item before it was shipped. They stated that the rep I talked to on my first call to them should have given me that #, which I wasn't given until yesterday, over a week-almost 2 weeks-from my initial phone call. So because they failed to inform me & give me all the pertinent information to get this item removed...I am not going to have to pay for an that item. Then in 6 months they may refund me that amount..."May", when their investigation is complete.

Very dissatisfied, very unhappy. This being a brand new charge account & this is my experience. I will warn everyone to check your account daily, check your credit report, check your bank daily...To get ahead of identity theft. Out of all my credit cards, HSN has been the most difficult to deal with in this experience. Being a victim of identity theft is hard enough to get thru without this added stress. I also will add that I did speak to a supervisor in the fraud dept & the outcome did not change!!! I cancelled my charge card with HSN & will never shop with them again.

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    Reviewed May 16, 2023

    Paid 500.00 for an HP Laptop just over 1 year ago. It stopped working. All l got was too bad so sad. Just lit a match to my money! Never again HSN!!! Home Shopping Network. I was try told there are no warranties on this junk they sold me.

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    Reviewed March 15, 2023

    After painstakingly paying for TWO items (they have easy pay with their card), I completed the payments, in spite of having medical costs. I completed payments, and they sent me an e-mail stating that my card had been cancelled because of credit reports. I know they merged with QVC, which I have been one of their BEST customers for over a decade! So, in spite of my paying in full, they cancelled my card! I don't need their crappy merchandise anyway!

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    Customer Service

    Reviewed March 7, 2023

    Listen, with vendors like Amazon, which sell similar if not the same product(s), there is no reason HSN has not caught up with the times regarding convenience and ease of return if needed. I made a purchase from this vendor on a whim, and the level of hoops I've had to go through to return trash inventory and lack of valuable customer service is beyond frustrating. HSN does better!

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    Customer ServicePrice

    Reviewed Feb. 16, 2023

    The worst customer service and good luck trying to use the “spendable kash”. There are loopholes all over the place. Amazon is much better and with no hassle returns unlike HSN where returns cost as much as your purchase.

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    Customer ServiceSales & Marketing

    Reviewed Feb. 5, 2023

    After purchasing one product from HSN, I began receiving emails daily advertising more products. I have requested to be taken off of their mailing list over 10 times now. They have finally sent me a letter saying I do not have a right to be removed from their email distribution. I consider this daily email barrage as harassment from this company. Please advise how I may go about getting removed from their mailing list.

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    Customer ServiceStaff

    Reviewed Jan. 27, 2023

    I purchased a portable deep rug cleaner. I didn't like its performance. I sent it back. They confirmed receiving it. The debit card I used to purchase was closed and I called to tell them this. They said they would issue the refund to my account and it didn't matter if the card was closed. A week later, no refund so I called. They said the bank rejected the refund due to it being a debit card and not a CC. I called my bank and they said there was no rejection. I called HSN, this time they said they have to put in a request for them to send a check, it will take 3-5 days.

    I called 4 days later and was told they are issuing me a check and it will take 15 business days. Still no refund 15 days later so I called again only to find out that the check they sent was rejected by the bank! I questioned why did you send the check to the bank? It was to come to me. I was told again they have to investigate. They called me back and said they don't know why but the check was never issued! They will put in a request and it will take another 3-5 days and another 15 days for a check. I will say I was less than nice when I spoke to them on the phone! I told them they were dishonest and should be out of business. I spoke to a rep named Liz-Id# **, who was very unprofessional. I questioned her comments especially when she said the bank rejected their check that was to be sent to me! She got a bit of an attitude. I will post this every place I can! I reported them to the BBB!

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    Verified purchase
    Customer Service

    Reviewed Dec. 27, 2022

    I made several purchases for Christmas gifts on December 4th. They totalled to be $2600. Two of the items were canceled for no apparent reason, and three were sent back to the sender mid-shipment. Contacted customer service the first time and they told me I had to wait a week for the order to get shipped back to the sender for a refund. Two weeks went by and no refund, so contacted customer service again. They told me there's nothing they can do and I had to contact the bank for a dispute. Thousands of my money was put on hold for a month and I didn't even receive a single item! Will not shop at HSN again.

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    Customer Service

    Reviewed Dec. 20, 2022

    Ordered 2 La-Z-Boy recliners from HSN, who used AIT Worldwide.com to ship. Promised a call to set a delivery by 12/13/22, then 12/15/22, no call. Talked to 8 offices, no idea where the chairs are by 12/20/22. Opened an HSN card, promised a $50 reduction on one chair, so far charged full price. AIT has miserable 1 star reviews, so HSN needs to step up to a shipping company that actually delivers. Want to order a large item that relies on AIT? Take my advice, think twice!

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