HSN Reviews

I don't appreciate my auto delivery item that was scheduled for April delivery being sold to other customers at higher special value price and I'm now on extended delivery for months out. You had same item few weeks ago $3-$4 more and of course that's your bread and butter vs keeping stock for cheaper priced auto delivery. Very upset. How do you treat a customer that way when lotion is an essential thing. Now I'm left scrambling for another lotion item to but before I run out. This is not the first time this has happened.

Terrible experience from HSN, got two Apple laptops from them, both had dead batteries, I had to go to apple and pay for a new battery in one of them, because they sent me computers with expired warranties on them, very frustrating situation. I returned one of them. They couldn't find it and charged my bank account for the item that I had returned. I called them with the tracking number of the return and had to plead my case. I do not know how they received it but yet said they didn't and charged my account with zero notice. Do not buy these computers from them, they are old and out of warranty. I spent $2200 on each computer. this is unfair to the consumer. Totally blind side you. I never ever write a review but I had to write one to save any customer from purchasing any electronics from this company. They should pay for my other computer, but they would never.

HSN at one time had great customer service which is very important to me more than anything else. In case you have a problem with merchandise or delivery issues you depend on customer service to help you. Lately HSN's customer service has been very rude and not helpful. I have issues with receiving packages in my apartment complex sometimes not all the time. There are two buildings and instead of packages being delivered to our door they are supposed to deliver it to an Amazon mail receptacle. Any carrier service they have permission to do so. It is in bldg.1 and I am in bldg. 2 but they leave them in a room on the floor without putting them in the receptacles. Even the USPS that has their own receptacles they stopped using them all together and throws them on the floor.

HSN has the worst customer Service ever. They are rude. They don't leave notes on your account for reference. They want to add bogus charges even after you request to close your account. I would not recommend them.

I have been having problems with my returns with HSN. I was sold 2 TracFones, and the first one worked for only two weeks. In the middle of a very important conversation, the phone shut off. Product durability was not efficient, and the second phone was outdated after 3 years; the box said 5G, but the agent at Tracfone said to return it because it was a 2G phone. Here we are dealing with advertising issues. There are problems with long processing times to credit back your account, after receiving merchandise back at their warehouse, sometimes the items are missing, or they just let it sit somewhere and do not credit your card back with the refund. I am told they can only set back flex pays 10 days, but money is taken out of your account immediately.

The two Enduring Liberty 1/2 Dollars I ordered arrived in poor quality holders. Holders are cloudy, with scratches & what seems to be cracks. I tried to take photos to show what I'm referring to on each coin holder but in order to see it with the camera I had to hold them up to the light. However in person it's clearly visible to the naked eye.

I bought birdbath fountain, with extended protection of 5 years in 4/2025, 1st they sent wrong color, and replaced it. Now, it keeps cutting off. I clean filter and replace Duracell batteries, now it's not working at all. Dealing on the phone # hours, instead of replacing the pump, I gotta take the whole thing apart, pack it, ship it, for a refund and then buy it again. The whole thing is ridiculous, and being I don't have printer, I gotta pay for the shipping label, went send 1 in the mail!!! I'm done, getting refund and cancelling account~~~ buy what you can see a lot of stuff ain't what it seems!!!!

I have bought hundreds of products from HSN for many years now, and only a couple were a bad purchase. Not because of hsn, but because of the product itself. I bought a Samsung qled smart tv sold in 2025 with a two year warranty, one and a half years later it just turned off and would not turn back on, I called samsung and they said it only had a one year warranty and it was up, I had to spend over 2 and a half hours on the phone to figure out where the second year of the warranty was. Now this isn't hsn's fault and to be fair they have called me once a week to check the progress of getting the tv repaired, so hsn has been upright with me so I will continue to buy on hsn. Now my tv still isn't repaired going on three weeks now and the warranty company service protection advantage seems to be dragging their feet in hopes I think of turning the warranty time out. They're the ones to beware of, not hsn.

I purchased a Hewlett Packard QF800 shredder in August 2025 from HSN. I did not get the extended warranty. When I received I checked the single sheet and it worked fine but I never checked the 100-page section. When I went to use in January of 2026, that's when I realized the 100-page did not work. I contacted Hewlett Packard on January 8, 2026, they told me they would send me a refurbished one. I just needed to send a copy of the invoice and photos of the unit, which I did on January 13, 2026. I have been back and forth with Hewlett-Packard several times since then and I keep getting a runaround. Last week, February 12, 2026 I spoke to an Ed, he told me the unit was out of stock and they would send me an upgraded version the next day, February 13. When I called today to get status, spoke to Fernado, he tells me they never received my original email with copy of invoice and pictures.

The holiday return policy and customer service is very poor. They said they sent a return label which I never received. I contacted them 3 more times and they said they could not reissue the label after the middle of the month. Then never sent the label I don't believe. I will delete my account and not order anything from them again. I am done with them. Very poor customer service and lies.