HSN Reviews

I sent my aging mother who loves HSN a $100 gift card. It was supposed to be delivered same day via email. She received no email. I contacted HSN at the time and they said they had shipped the card. I thought nothing more until I was talking to my mom this Christmas and she said she was curious why I hadn't sent her anything last year. I told her about the card. I had my sister check her email to make sure they hadn't actually emailed it. No such luck. The card was never used. I contacted customer service who were "oh-so-sorry" but could do nothing about it because too much time had elapsed. They couldn't look up the card and see it hadn't been used and offer a replacement or refund? I'm never dealing with them again. Buyer beware.

I have used HSN in the past with no known problems until now. I contacted HSN to purchase 2 same items and they wanted to charge me 2 delivery prices for the 2 items to be delivered to one address. I then canceled the order and the lady said it was too late. I would have to call customer service the following day. When I called, I asked what was their policy on delivery cost and explained my situation. I did not agree so I wanted to terminate my relationship with HSN. I was told they could cancel my order and they could not remove my name or my credit card from their database. I will never order anything else from them and will let all my friends know how they treat customers. After reading all the complaints, it’s only a matter of time before they will be out of business. Some people I have spoken to intend to go Facebook and Twitter and spread the word.

I ordered a Samsung home theater system (HT-4500) and received it yesterday. I went to Best Buy today to pick up some accessories and noticed that the same model number that I had purchased from HSN looks completely different from the model at Best Buy. I decided to look at the Samsung website and it was the same scenario there as well. Not only did I receive last year's model but I also paid $299 for the old model when the new model is selling for $269 from the retailer itself! Typically, it would be more on the Samsung website. Then I looked at my other options from HSN and realized that they are selling last year models for more than the current model is selling for in stores for most of the products. I do not recommend shopping here unless you do your research!

I have been a customer with HSN since the late 1990s, but this last year here in 2012, it has not been pleasant, especially when purchasing anything electronic. They seem to be more than willing to sell any manufacturer's defective or need-to-move merchandise to their less than savvy customers. As well as playing with dates to lock you in, all I can say is I got duped more than once, so it was time we parted. It is such a shame they are willing to lose long time loyal customers.

I purchase several items from HSN (total of 3), a skirt and a purse by IMAN and a body shaper. The skirt screamed cheap before I could even get it out of the bag so I immediately returned it. The body shaper was "okay" but not worth the price. The IMAN purse, in the course of one week, fell apart. Once you zip the zippers up in one direction, they would come apart in the other direction (and this was with all the zippers on the purse). The purse was cheaply made and of very poor quality but cost over $200 (HSN did not apply the free shipping discount that they promised).

I’m thoroughly disappointed in HSN. I ordered bars/cookies for my mom in MN for Thanksgiving. They never got delivered. I ordered eyebrow filler for my mom. It got here and was all dried out. She had to pay to send it to me from MN. They sent a second one and it was worse. Now they have the audacity to ask me for another purchase price to send the third one out. My mom just called me this morning about the second one. She's sending it back today. They suck. Why not check to make sure your product is good before you send it out? Lazy, stupid **. I'm so embarrassed for you.

I ordered a 42" LG TV from HSN. I received email verification of the order and was told the TV would be delivered in 7-10 days. Starting on day 7, I made several phone calls asking when the TV would be delivered and was told the vendor had not yet shipped it. Finally, on the 10th day after the order was placed, HSN informed me that the order would not be filled. Adios, goodbye. No attempt to satisfy me with an alternative TV. I passed up great sales in the stores for at least two weeks anticipating this TV would be delivered and wound up with no TV (nor an offer for a substitute) from HSN and stores that have finished their great sales.

I ordered a Nextbook Tablet on HSN on November 26th. Considering that it is December 12th and it hasn't even shipped yet, I am very angry. You see, this normally wouldn't be a problem except when I was in the process of placing my order, the site said that it would be delivered in 3-7 days. That was a very important factor in my ordering. I could have just as easily gone to a store and bought a tablet and walked out with one in my hands. I have contacted customer service numerous times and they always give the same answer about blah blah blah, it is being shipped from the warehouse blah blah blah. They are liars and thieves who have deceptive business practices. Do not order from this company. They will just screw you in the long run (or short).

In July 2012, I purchased a Joy Mangano Madison Ave purse in color saddle. This is my second Madison Ave purse. I saved it for vacation in November 2012. Much to my surprise, the zipper will not stay zipped. As fast as you zip in one direction, it unzips. I called HSN today to say I wanted to exchange the purse or send it back to be repaired. The customer service clerk was nice but told me that Joy Mangano does not warranty her purses! The HSN return policy says I have to return the purse in 30 days. Since it was purchased in July, I'm out. Joy Mangano is always described as the greatest inventor of our time but she will not warranty her product and neither will HSN. I'm very disappointed in HSN and this will influence future purchases with HSN. Good bye, HSN!

You can never return an item without costing you money. Wow. You may not like something and then you have to pay money for something you don't like. I have learned my lesson here that HSN doesn't give a crap about anyone. Trust me. Their customer service rep would just say, "Oh well, just don't shop with us anymore." You won't get your money back until it goes through many channels. This place sucks!

I ordered an SSN Microcurrent Tone + Correct machine on 11/18/12. Today is 11/29/12 and it still has yet to ship and they don't expect it to ship until 12/18/12, a month after I ordered! I ordered when they still had plenty of them but they sold far more than they had on hand. After speaking with a supervisor today, all I got was platitudes. No help, no remuneration. Nothing. It's as if they truly don't care about the customers anymore. I've ordered from them for years, but this has really turned me off to them.

I was ordering some Beats headphones for Xmas, one pair in pink and one wireless pair in white. When I clicked on submit, a popup appeared which told me I had to call their number to complete the order. In speaking with the Customer Service rep, I asked her to change the white pair to black in which she complied. I specifically asked the rep if there were only 2 Beats items in my order, one for pink and one wireless for black. She acknowledged, yes. The next day when I reviewed my order status, the Customer Service rep had added another pink and an additional black onto my order and posted the warranty insurance to the wrong headphones as well.

I received a letter in yesterday's mail from HSN concerning the number of items returned during the year. It seems they have a problem with me ordering an item, checking it out at home, and returning it to them because (a) it was the wrong size, (b) I simply did not like the item, and (c) it was not exactly as presented on air. The letter said, and I quote, "We value your business, but place an order if you sincerely intend to keep it, or if you keep continuing to see the same return rate, we will close your account. In many cases, we are unable to use the refunded merchandise [not true] and forced to take a loss." I have been a customer for over 10 years, purchased a lot of merchandise over the years, spent plenty of money, and resent this particular letter sent to me. Their on-air advertising says you can purchase and return any item for any reason if you are not completely satisfied. I was wondering if anyone else has shared this experience. I know I won't purchase anything else!

Item worn by models that are HSN items & numbers not given - I have called on several occasions when I see an item that I know is an HSN item but the order representative can't give me the item number. Previously, all items worn by models had an item number near the item when the item was not discussed, but they no longer do that. It's very frustrating to see an item that you want to purchase, which is an HSN item and no one can give you an item number.

It's not even two weeks since I bought this Emeril Lagasse 13-piece nonstick/non-scratch pan set, but the frying and sauce pans are now scratched up. I bought this set at such an expensive cost because it's nonstick and non-scratch. Well, both of these things happened to the set. I talked with a representative at HSN and she stated that I needed to call the manufacturer. HSN is the one guaranteeing the lifetime non-scratch and nonstick but they want no part of the return.

During a Wolfgang Puck show, I ordered an item. It showed on TV that it was with two flex payments. I was told (automated?) that I had a chance to talk with the host, that alone shows you it was during the show. I hung up because they charged the full amount. I did not hear a thing about flex payments on automated service. Last time my sister ordered a product from Wolfgang Puck, they automatically billed my account instead of her account. I sent them an email immediately. I am furious. There are two different accounts with different names. They just take money from whatever account.

I bought one of their green skillets for approximately $89.00. I ordered from their website in which I had just sat down and registered a new account. I ordered with my PayPal account and they also had my new address as verified. I waited 3 weeks and called them as I had not received the item. The agent informed me that it had been shipped to my previous address (I had moved from there 7 months prior). He said there were two accounts for me in which the original had been opened a few years ago. He said he saw where the problem was and had corrected it. He made an entry that the item was returned so that I could get a refund. He acknowledged that I did order the item using my new address but somehow when it shipped, they had the old address, which is odd because it should have raised a red flag with PayPal because the address they shipped to was unconfirmed.

Overcharge in interest: I bought a computer and a printer, and I was paying more than the minimum amount. I was down to about $700 when I made a $300 payment last month. I just got a bill that was about $130 less than the previous balance. When I looked at the interest, it said $157.63. I called, and they told me that when I bought the computer and printer, it was a 9-month promotion deal and that if I had paid it off entirely within the 9 months, I wouldn't have had to pay interest. I checked my previous bills, and there were interest charges on every single one of them. Talk about rip-offs.

I purchased the SSC Facial Tone and Lift System offered by Serious Skin Care on Home Shopping Network. After using it twice, I was forced to go to the doctor immediately as the skin on my face was severely burned from the underside out. It was like being microwaved. The doctor (name available upon request) is concerned about the long-term soft tissue damage beneath the skin and possible consequences. Not only has HSN not taken this seriously, they wrote it down in my personal account and I asked for an incident report and an email as to how they are addressing this issue to no avail. They have also blocked my ability to write a product review on their site to protect other women from experiencing this pain and medical expense. Please contact me with what are the next steps and processes as I fear legal action must be taken.

I didn't receive two of the items I ordered. When I called, they told me the first item was on the way, but the other was not available except in a different color. So, they asked me if I wanted it in the other color. I told them to please send in a different color as the other isn't available. I did get the other color, but I then was sent a letter that I had to mail back the other one. I called because it states we are satisfied with UPS' investigation.

I ordered a Father's Day gift. Today is the 5th day and it has not been shipped. It was a tin of David's Cookies. If I had ordered from Amazon, the product would have gone out the next day.

I've been a customer for over 25 years. I got a TracFone in February and just now tried to activate. It's supposed to be good for a year service. I bought these in the past and had good service. Guess what? They have changed the promotion, must activate or lose all minutes and year service within 60 days. So $100 gone and they don't care. Never will I shop with them again. I have been royally ripped off.

On 5/19/2012, I made a payment with my debit card with Home Shopping Network (World Financial Capital Bank), and I used my H & R Block debit card. I usually used my Chase checking account number. After the incident, I looked online to see if my credit card payment, as usual when I do make a payment, was credited properly; and I saw where it wasn't. I contacted the Customer Service Center and asked to speak with the manager, because it said that payment was doubled. She said that she saw where I made additional payments to my account and it was a one-time occurrence and I had always made my payments on time and that it was not going to be doubled.

In December 2011, I bought an Impression I10-80 Tablet. After, I returned the item because it wasn't what I expected. So, I called customer service and they told me to return the item. So I did, but they never told me to me to make sure and get a tracking #. After a month, I started calling and asking about my refund and until this day I haven't gotten my refund back and there is no use. Like everyone else says, they throw the ball to everyone else except them. This site should be shut down! I guess I lost here but I will make sure to post this in my Facebook and ask my friends to forward this. That way, they stop shopping in this site, HSN. It's an easy place to steal your money. Be careful, it doesn't matter how polite you are, you aren't getting your money back.

In the past year 2011 and 2012, I've ordered clothing from HSN. It had to be sent back due to poor quality control. It's been frustrating for me, because most of the clothing were sent to me damaged with dye spots, inconsistent shading of the dye (such as the white color has a tint of blue and is not a true white as in my jeans), beads and stones falling off or missing, or the color of black or indigo transferring onto everything as in my jeans. Also, the HSN would send the wrong item, such as a TSV pant which is cheaper than the one I ordered. You'd wash a garment before wearing as instructed, and the seams would come apart. And there are sizing issues (inconsistent sizing). If I order a size 12 in every color, all 3 sizes should fit the same. This is not the case. I'm not the only one who has experienced this issue. Buyer, beware as I'm no longer buying clothing off HSN.

Bogus Charges on HSN: Two charges were made on Home Shopping Network in my name for $899.95 and one for $1299.95, which was taken out of my debit card account. The order will be received on 4/02/12 and 4/13/12. The shopping network will not discuss it unless the person who ordered it cancels. This is crazy—it’s my money. I have tracking numbers also: ** via UPS and ** via AIT Worldwide Logistics. Please help. This has already taken out of my account.

My husband purchased the Nextbook Premium8 from HSN in October for our anniversary. I have not been happy with it! It doesn’t have much memory, even with the SD card inserted. I haven't been able to download things. I lost all the books that were ordered from KOBO. I also have tried to download apps and games from Slide, only to find out that they aren't included in what is on my tablet.

On 2/20/2012, I placed an order for item 617720094 with HSN. One minute later, I cancelled this order, as I realized that with my disabilities, it would not be wise to use this equipment. I called HSN, and got transferred many times. Finally, I was able to speak to someone who said I should take the matter up with PayPal, because they were the ones keeping my money. I called PayPal numerous times, only to be told by 2 different reps that they have contacted HSN to resolve the issue. Here I sit with the order cancelled by HSN, and PayPal is keeping my money. Each one blames the other. I am more than dissatisfied. I am very upset and angry that two reliable companies would stoop so low, as to not refund my money on a cancelled order.

I ordered this bag from HSN over a year ago and I still have not received the bag. I paid for the bag, so frankly, I don't see what the problem is. I have called several times in regards to this item and they keep giving one story after the other. I'm sick of this and I want what I paid for. Since when does it take over a year to get the item the customer paid for? I give HSN a lot of business, so this treatment is totally unacceptable. I really don't appreciate paying for something and not getting it. I'm tired of getting the run around from HSN and sick of their excuses. I hope you can fix this because I've had it!.

I made an order of TracFone on 02/11/12. I received it five days later. It has a promotion of triple minutes of 1500. I did everything indicated on the welcome guide. I called wireless center and transferred 120 minutes from my old TracFone which was done. I then called 1-888-281-8444 for the next four days daily. I have left my cell phone on and nothing has come through (promotion minutes). I finally called customer service at 1-800-284-3900 and talked to a gentleman who informed me to do this online. Order #**, and zip code 46368; item no. **, tracking #**. Other than customer rep number, it is automated and I cannot talk to a person. Every time that I have called, they have on recording indicating a problem but nothing is done about it. I like the phone but if I cannot resolve this matter, I will have to send back the phone. Thank you. Please help me with this matter. My home phone is ** if I need to be contacted.

One order of coins came with the wrong certificate of authenticity which they said was the vendor's mistake. They told me to return it and they would send correct authenticity. I only saw the end of the airing on TV and thought it sounded like a good deal and I wanted to purchase. When I received and read the certificate, it showed that I was missing a part of the order. After 3 months of shipping back and forth and charging me sometimes and sometimes not, they told me they no longer had the rolls of pennies. At this time, I had returned all the incorrect pennies so I had none. I also ordered a Kodak printer. When I received it was used because ink was installed and part empty and parts were missing. Soon after that, they wanted to give me a credit for the pennies and applied to the printer. So now when I ask for refund on printer, which I have returned they say they already refunded which they have not.

I received a $50 gift card toward Home Shopping Network (HSN) purchase. Total of purchase is $45.85. However, after speaking with 3 different customer service reps about inability to complete online transaction using their gift card, I was informed that I was required to provide a personal credit card number or I could not use card. I explained that this made no sense, especially since the purchase, including S&H, was less than the amount on the card. All I kept getting was, "I'm sorry, but you need to use a credit card in case the purchase exceeds." What? Total purchase shows up online. Also, other than their word, what guarantee do you have that your card will not be used illegally for future unauthorized purchases? ** is the link. Thank you in advance for looking into this matter. Also, their card has an identifiable number on the gift card itself!

After I returned the telephones back to HSN shopping, there was nothing they could for me. T Mobile said they don't give money back. Go back to the place you brought the phone from. I went back to T Mobile for over two hours, no phones and no money. I tried over ten times, still no money.

I purchased a TrackFone from HSN on 11-12-11. The deal was 1,200 minutes, and triple minutes for life. Nowhere in the presentation did they state there was an expiration date for the 1,200 minutes and triple minutes. I was 12 days past the date, trying to activate the phone. When I activated it, all I got was 20 minutes. I called HSN, and was told I would have to call TrackFone. I called and emailed TrackFone. They told me I would have to talk to HSN wireless, and get a PIN. They gave me another toll free number to call. I called that number (1-888-281-8444), and every option said I chose an invalid option.

I am sad to see all of these complaints, mostly about Christmas gifts and returns. Yes, while it is disappointing to not get the item by a holiday as expected, they also gave me a great idea of printing the info out and including a picture of the item which I did and they were just as excited to open that as they were the actual item when it arrived. No one seems to take into consideration that once it leaves the company you may order from they have no control over the USPS or UPS. So even if they sent the item on time if there was a delay with the mail or UPS, they can’t do anything about that. I have also sent several items back for a refund and never had one problem as they let you keep item in your home for 30 days and also give an additional 15 days to send it back to them.

My wife, now former long time HSN customer, purchased the Comfort & Joy bedding set which fell apart in a few months. She contacted HSN multiple times and got the run-around. Call Ingenious Designs, the manufacturer. Said we are sending a replacement, which never showed up. Ingenious Designs is owned by HSN and the products have been discontinued. Customer service lied! Tell the truth and issue a refund if you can't replace an item under warranty. HSN is making a short term profit that is damaging the brand in the long term. PWC now only shops QVC.

I purchased two smart phones from HSN, which were stated to have two free months of service. It did not. The phones were sent to my postal address instead of my shipping address and a month had almost passed by the time I found out where the phones were wrongly delivered to. The phones were to be serviced by Cricket, but there was so many problems getting the service for the remainder of the first month and the service was cut off for the second month of service. I called HSN to have the phones returned and was told that I could not because their records showed that I had them beyond thirty days. I did not have the phones that long because they were sent to the wrong shipping address to begin with.

I ordered a bracelet for my daughter in Dec 2011. They told me it would be here before Christmas. Well on Dec 22, I called because it still had not shown up. But to my disgust, they told me that it was delivered that day. For some dumb reason, UPS left it on the porch when nobody was home and they did not require a signature.

HSN return policy says that if you are not completely satisfied with the purchase or if it does not meet your expectations you can return with 30 days for a complete refund. But what they don't tell you is that if they feel that you make too many returns, then they will cancel your account with them. Their return policy is false. I have made many purchases from them over 20 years now some were great buy many were not. Now they have canceled my account as well as my sister account because of the address we both live at. HSN needs to do better QC before the sale an item.

I called in over a month ago to apply for HSN credit. I gave all my personal information to someone and never received a letter of denial nor approval. I also made calls to HSN to check on this matter and was told maybe it’s time consuming due to the holidays. Going on two months, come on!

I bought an X-box 360 bundle package for my 9 year old daughter for Christmas as her main gift. When I called to place the order, I asked them at least 4 or 5 times during the ordering process that they were absolutely sure that it would be here before Christmas. They assured me that it would arrive by no later than December 23. Well, here it is December 26 and still no x-box. When I called them on December 24, they said that UPS would be delivering up until 10:00 pm on Sat. And that it would be there by then. Well, I called UPS around 8:30 pm and they said they were pretty much done delivering for the night and that they aren't open on Monday either.

HSN advertised the iPad 2 and a definite delivery date on December 23. I bought one for my daughter for Christmas. It was to be her biggest and most wonderful gift ever. HSN authorized the money from my bank on my credit card. HSN called on December 22 to say that they cannot deliver the iPad until January 19. It is 2 days before Christmas. I even had a gift message attached. Zero should be a valid choice. Christmas has changed because that was supposed to be my daughter's gift. Now what do I do? The bank will put a hold on any returned money. It is 2 days before Christmas. HSN advertised a product, authorized money for that product, and promised a delivery date for a product they apparently did not have nor could deliver. They could have offered something other than sorry. This is a very sad company, irresponsible. I will never trust them again, not ever.

I purchased a phone package from HSN. I did not choose to keep it and returned it. About a week later I received a form letter from 'The Wireless Center' stating that they could not 'accept' the return for both, as the phone was not included and that they were also returning the phone. HSN refuses to credit my account for this purchase due to the above.

I just wrote a total long complaint. it was deleted because I failed to see the stars on rate your overall experience. Why would I complain if I have to rate one star for a company that has ruined my credit for 25 and 8 months of harassment from a collection company. I explained to a HSN why I was late. She turned my account over to collection. I am 75 and will probably die before my credit gets back to excellent. Thanks HSN. I will never order again even though I order from TV sales station. I only watch and buy from QVC.

I ordered about 27 Christmas gifts worth about $2000. I filled out the gift message portion of each one. The orders went out without gift notification and also with the price tag of each gift inside. When I pushed the chat button on the HSN site, they made me list the order number for each gift. Then after I did that they told me they could do nothing and they would give me $10. I said I don’t want the $10. I want my gift recipients to know who sent the gifts. I called the company. They have promised to notify every recipient that they are getting or already received a gift from me.

I purchased an expensive Singer machine and the rolling case for it. The case is damaged. I have been trying to get another case. They do not have any at this time. They want to give me credit on the case if I keep it. The card it was used to purchase the case had to be closed. They have no way to give me credit, only a store credit for future use. I have news for them; I have no plans to do that. I really wanted this machine but I guess I will have no choice but to send them both back. This company is a joke. They are very poor in customer relations.

I purchased a heavy duty Singer sewing machine from HSN. First of all "heavy duty" Singer sewing machines used to be made of metal, this is not. However, it is made and painted to look like it is still the metal case and frame! The only metal is the sewing bed. It is very flimsy and not at all like the previous (25years ago, heavy duty Singer) sewing machine I had. 2nd, the on air presentation showed extra feet that was a special that only HSN had when you purchased that machine. On air it said, you would get the feet along with a Cd of how to use them.

I have been a customer of HSN (Home Shopping Network) since it started. I spent a couple of hundred dollars a month on their items. I was an excellent customer. I changed my account info on HSN online in the my account settings. I had to take off a credit card that was on there because it had been stolen! We cancelled the card and were awaiting another one to be sent by the credit card company. We had flexible pays owed on the old card. I added the new card before these flexible pays were due to be deducted. I even emailed HSN customer service to let them know the problem, and tell them to please use the new card for the remaining flexible pays.

I purchased my Heat Surge from HSN on February 19, 2010. It worked great last year through this past February. I went to turn on the Heat Surge approximately on 11/1/11 (which I paid $399 for). After having the unit run for about 15 to 20 minutes, I glanced up at the heater and I noticed the top middle vents at the front of the heater looked strange. I got up and looked and the bottom 3 panels of the top vent of the unit were melted! I quickly unplugged the machine. I got on the phone to call Heat Surge and got an automatic recording saying they would call me back.

I closed my bank account but my bank still process a payment thru its bill pay system. As a result it looked like I bounced a check. HSN closed my account and took away my credit limit.

We have a 65" Mitsubishi TV #wd65734. We've been having white dots appear on our screen. They started a week ago with just 3 and now we're up to 20. It looks like a galaxy of stars on our screen. We've been reading about the same problem on hundreds of Mitsubishi TVs.

My mother passed away on 06/29/2011 and she was set up to receive auto shipments for a facial cream. When I contacted HSN immediately after her death and asked them to stop sending shipments, they refused based on the fact that I was not an authorized user on her account. I explained to them that my mother had passed and I am the executor of her estate, and to please stop. But they said until I provided them a death certificate, packages would continue to come.

bill via my email **. I forgot about this little transaction as I paid numerous bills every month.

I purchased an LG Tracfone with triple minutes in June. It was 4 monthly payments and the final payment was 2 weeks ago. The phone died and I still had over 1100 minutes left on the phone. Other people are complaining on the HSN website about the same issue, so HSN is aware this is a faulty product. I called to request a refund. They are refusing.

I have been buying HSN for many years. I recently became disable and receive my checks through a government-issued debit/credit card. This is the only way for me to do purchases from HSN.

I bought a Lexmark printer from HSN and it wasn't compatible with my PC. I had to send it back. When I called HSN, they said because it came from CA, they don't provide postage labels. Now I have to try and lug this huge box to the post office. I finally got it there, only to find out it will cost me $63.30 to mail back to them. I will just have to eat this payment. I'm so upset by this. When all was said and done, it will cost me money to NOT have the printer. I will not do business with HSN again.

I purchased an LG420G from HSN (Order Number 608161945) that was a promotional for 1000 minutes and double minutes for life. I was never told that there was a time limit to receive the 1000 minutes; and when I did call the number, the recording said the promotion was over and their customer service representative, Brian, said it ended on June 30th. I repeat, I was never told there was a time limit to receive the promotional 1000 minutes; and I feel I should still be able to get them applied to my phone. Please let me have my minutes. Because HSN neglected to inform me and others that there was a time limit, I am supposed to suffer the consequences?

I returned few items back t o HSN and they still did not refund my money amounting to 902.55. And because it was purchased through HSN credit card issued by the world financial capital bank they refused charge back for me and I have to pay the whole balance for the products I returned. World financial capital bank sucks and beware they will take the side of HSN only.

I wanted to purchase a acer notebook they had on sale for 499.00 and they refuse to take my order due to other problems they had with other clients in my building. I live in a co-op apartment with 426 units. they sayed and i owe we cannot take this order at this time because of the people in my building. I though it was unfair and discriminating because i didn'thave anything to do with the other people in my building

I purchased a Nintendo Wii game with the sports bundle. After receiving it, my daughter stated that she thought it was too old of a game for her 3-year-old daughter. I used the return shipping label and sent it through the US Postal Service. My daughter did get a verification of being mailed. However, when a few months went by and no credit on the credit card, I started to ask. My daughter had lost the slip from the post office and they refused to do a hand search without the code on the slip. I was wondering how I would get that when I stated that it was lost. Anyway, they refused to give me the contact information to the company. I found out that it wasn't sent back to one of their warehouses, but to the company who manufactured the item.

I opened a HSN credit card last fall. I purchased three items when I realized that this was a very bad credit deal and had $30 revolving late charges. In January, I called the company and asked to pay the entire bill off. I paid about $100 and thought this was a done deal. In March, I got a new bill for about $32 and a $30 finance charge. I called the company and paid for the last charges for the items. I refused to pay the bogus, very high finance change. I wrote a letter to World Financial Capital Bank in March and still have no response.

I ordered a product and sent them a check. After 2 weeks they cancelled my order because they didn't have enough product and ran out before they cashed my check (so they say). I asked them for a refund which they said they would send. It's been another 2 weeks and I called again. They stated they would stop payment on the first check and reissue another. I am still waiting, so now it's going on 6 weeks since I first ordered the product. It should not take this long to get my own money back. I am **! I will never order from HSN again, and I warn anyone who uses a check to watch out. I even requested they give me a credit to HSN and they said no. Unbelievable! I think they are making money in interest, as my payment is being held in their accounts. I do not trust them.

I was incorrectly charged for a credit card I was talked into trying (they told me was for a certain percent off the current order). I promptly canceled the order, knowing I didn't want another credit card. The next order I made, they put on the card, which I wanted paid a different way. They started sending bills, but since I canceled the order, I didn't even open the mailers. This was in October that the order was canceled ($25 order). They sent the credit card approximately January, with the terms, that they could not disclose when I first spoke with them to place the order. Now in March, they want $150, call numerous times a day between 8 and 7, and HSN will not speak with me at all. They want me to speak with the credit card company. I wrote everything in their chat window, and requested a copy. Surprisingly a copy came after I spoke with Kyle, then it was recalled. I made a copy of the communication. I am not paying them for their mistake nor will I pay for a credit card I didn't ask for.

I am a first time purchaser from HSN. I bought a hand scanner for my wife last Christmas. She could not use the item, so we returned per their instructions within the 30 days etc. The item was in the sealed box. The item was sent to their pre typed return address along with several return address stamps for me.

I won a $5000.00 gift card on August of 2010. Then I started buying products from this company thru their website. Everything was fine until I returned some items and of course I assumed that if I return something I was going to receive a refund back to my card.

I purchased a set of cookware called Ultrex II from HSN several years ago. They were very proud of the 75-year warranty. The pans were expensive. But with that kind of warranty, I decided that they were worth the price. They pans are garbage, with all the non-stick surface chipping off. In searching the company on the internet, I found that they are out of business. Further research tells me that HSN will not stand behind the pans. So, I am stuck with some very expensive, worthless pans. If a company does not stand behind the products that they sell, why purchase anything from them? I know I will not be buying from their company again!

I ordered two Gateway computers from HSN.com. UPS delivered two boxes on 11/29/2010 and when I opened the boxes one has a computer and one does not. I immediately called HSN and they issued me a temporary credit while they investigate. On 01/17/2011, HSN charges me the temporary credit because they said I received the box. HSN stated it was my problem to work this out with UPS and they would not help me.

I ordered two Vado HD Pocket Video cameras from HSN. I have ordered from them several times in the past. I like to begin ordering my Christmas items early as I have a large family. I ordered the item in September 2010 but the item was not tested until my niece opened her gift on December 25th. When I attempted to get HSN to exchange this item, they refused citing that they have only a 30-day policy for returns. I think that this is a travesty! This means that they don't stand by the products they sell. Even Kmart has an extended return policy. To me, that's good business practice. It means that you care about the quality of your products and customer satisfaction.

In November 2010, I called HSN to order the all-in-one computer that was on sale and I was told that they would not accept my order. They claimed that someone (Lawrence) received a 50” TV at this address and did not pay for it. They now refuse to deliver anything to this address. I was told to wait 5 days for them to investigate it.

I ordered a Nextbook but I never received it. They didn't have my correct address so they said that since it's sold out, they only can issue me a refund that was my son's Christmas gift. I hate HSN, they are rude, uncaring and they broke my son's heart for Christmas. I am hurt so I will never do business with HSN ever again. They told me "sorry," and that "there was nothing that they can do" in a rude manner. HSN sucks.

I purchased two Gateway laptops for my kids for Christmas last December. I was led to believe they were fully loaded with Microsoft Home, etc. Found out that every bit of software was a 90-day trial version! When I complained and asked HSN to make it right, they said I would have had to complain within the first 30 days.

I was given the flex pay option for a Fuji Camera and when placing the order, I was never told I would be reviewed to see if I was eligible for flex pay and I was purchasing this camera as a gift. Not only did I have to do this twice but money was held from my credit card and debit card. The first was 10/8 for $60.01 and I just had that returned back to my card 10/15. Now I have another hold for $50 and God knows when that will be returned.

My daughter wanted entourage edge and stated she saw it on HSN advertisement. I told her I would get it but I would with my own sources. She ordered it anyway but told me right away. I canceled the order right away. Within minutes, PayPal sent me confirmation that the order was canceled and not to worry.

HSN will not give me a refund for my items that I sent back. They said that the tracking number was wrong, or that the order was not sent back. I sent them all the information, and they still would not refund the items. They were even sending items to my address, that other people bought, and then wanted me to pay for the return shipping. I refused to do so. HSN closed my account, and I am no longer able to buy anything from them. I now shop with QVC and NBC.com. If you have not had a bad experience with HSN, you will. Do not shop with HSN. They cost me a lot of money.

I ordered a Bissell carpet cleaner from them with extra rollers. They sent it to my old address after I had already changed it on their website. I contacted them immediately; they told me there was nothing they could do but would send me a replacement, which they did.

I purchased a Digital Lifestyle's flat screen TV 3 yrs ago from HSN. They constantly claim they stand behind their products. TV no longer works and apparently this is a rampant problem. HSN will offer no help, Corian the manufacturer will not return calls! I cannot even get a part for a local repair shop to try to repair it! This cost over $700.00! I have never had a TV not work after 3 yrs! Also, between HSN and Corian I cannot get any help!

My brother Emil wanted to purchase an Acer Notebook computer using my account at HSN. We purchased it on February of this year 2010 for a little over $600.00. After 6 months, my brother told me that the LCD started messing up. Spoke with John today and a supervisor the other day and told me that there should be a 1 year warranty on it. My brother took it to Acer to get it repair but told him that the LCD wasn't covered. They said that the problem was an internal damage inside the LCD. They ask me if there was any dent or scratch on the computer. I told them that there wasn't any scratch or dent. Everything is intact as brand new.

Today an item for $49.90 (#956-635) was advertised on Home Shopping Network as today's special. I was interested in the item and decided to place an order (first timer). I first attempted to place the order online and was unable to proceed after putting in my zip code. I then contact customer service at 800-284-5757/3900 to complete the order. After giving the rep the item info and my name and address, I was placed on a long hold. When the rep returned to the phone, she then advised me that I was unable to purchase this item because of my address.

I myself purchased a set of Emeril Cookware approximately 4 years ago. I am very satisfied with the Cookware, the way it cooks evenly and also cleans well. My daughter was getting married this past May, and what better to buy her this fine cookware. I found a great deal, through www.HSN.com, (which I wouldn't buy a dead fly from again). It was an Emeril SS 12 piece set with Free Cookbook and free 14" Fry Pan. I have every receipt, every confirmation order, everything.

I order an Acer computer with a nice, great deal price 597.00 on flex pay. Heard of right to good to be true, well, it is to good the vendor suddenly run out of enough stock to fill the orders. I am outraged, disappointed. This program is watch by million of people I think that customer should be #1 treated as such I am not as upset as I was venting help.Just wanted other to know. Thanks for this space to heard.

I ordered a camcorder and cleaning product from HSN through automation. And they claim they do not have my new address and sent it to my old address. Also, they refused to have UPS go and pick up items or investigate who got packages, and they said I am responsible for the charges.

Two big issues in the last two years. One, I purchased an elliptical machine in March of 2009 which does not work and is totally defective. It fell on me and they will not take it back and will not refund me and the only thing they have to say is that it is past the 30-day limit of returns. I even talked to the manufacturer and they cannot fix it or help me. It amount to $534 there. I contacted HSN 3 times between July of 2009 (phone), November 2009 (email), January of 2010 (phone) and June of 2010 (email) and they could not give a hoot. Because I told them that I am not going to sue them for the injury, they were quick to get off of the phone and no longer cared.

I can't understand why HSN sells on TV and the internet without a working computer system. I made several purchases but couldn’t access my account because they would not accept the password. After several complaints I was advised to change the password. I did it once and it stopped working. Today I paid off the account and cancelled it. Today I got a call about a "recent purchase". I tried emailing them and their site would not process the form. I’m very upset over their harassment.

I order a 60" Mitushibi flat screen for my mother who was having her basement renovated. Once I received the TV, I had it stored until the renovations were complete. Due to financial hardship and circumstances beyond my control, I was forced to try and return the TV but I had extended past the return date time frame.

I ordered Joy Mangano eyeglasses and one pair broke. I contacted customer service and they promised to send another pair, only to get a phone call telling me to solve the problem by calling ingenious design. I could not contact them so I contacted HSN again and they promised to send the replacements again, but all I got was another phone call. I am very disappointed that after a long period of time and a promise in writing, this problem has not been solved. I am a family of four with only one income so I spend my money very wisely these days and to feel like I threw money away really hurts.

I was on auto shipment for some coins. I had moved and never received them. I tried to order them online and they were the wrong ones. I called up and someone tried to help me and I ordered the wrong coins. When I got the bill, I was charged a late fee. I called up and was given a credit for the late fee and the person told me to rip up the bill and a new one would be sent in 3 or 4 days. I never received the bill until today, which had another late fee. I feel I shouldn't pay for that because I only did what the person told me to do.

Their freight carrier (Old Dominion Freight Line Incorporated) refused to carry a 200 lb treadmill into my home when they called to schedule a delivery per the agreement with HSN. They said that they would dump it on my driveway. I told them to ship it back to HSN. I would buy from Best Buy--better customer servicer with delivery. They then lied to HSN and said that they delivered to my home the next day. I had already told HSN that I had refused the item and why. I don't have the item and they have nothing with my signature on it, so my bank charged the item back to HSN.

Eyeliner under the name Aqua Eyes purchased from above had a serious defect. I tried 3 different sharpeners to get a usable point. The crayon was fine, but the wood surrounding the crayon was very hard and resulted in splinters which could not be removed. This could cause a cut on one's eyelids. The product was made in Germany and I sent them back to HSN with complaint about the safety factor. They credited my account and reimbursed me for return shipment. This product should have a sharpener to accommodate it.

I have been shopping from HSN for many years. Lately, I tried to make a purchase and they declined my order saying that I have more than one account. If they check those accounts, they can see it's the same address. I never scam anybody or steal anything from anyone. I think they are not being fair and making a mistake.

On 10-26-09, I was using my pressure cooker, the Bella Cucina 9 Qt. Zip Cooker Pressure Cooker, when the hot water and steam blew out and burned my left breast, near the nipple. I called HSN and told them what happened. It was when my husband researched this cooker on the Internet that we found out it was recalled and other people were burned from this cooker. I was never contacted about the recall from the company. Being informed about a serious recall like this would've prevented people from burn injuries. I was mailed a refund for the cooker. Compensation was never discussed and I didn't think of it at the time I was injured because I was very traumatized by the burn and the location of the burn.

I purchased an Eliptical and it arrived while I was overseas with my wife. And after coming back 3 weeks, I saw this huge box sprawled out in the backyard with the box open and made a complaint with customer service about the poor delivery service. I was able to use the unit with great difficulty and after complaining about the noise that the unit was shelling out, they stated that they will send out proper paperwork to have this taken care of and till this day, I have not received it.

I had a problem with an item I bought from them. I returned it, and they didn't want to give me my money back. So, I filed disputes with the credit card company, and they stated if I did that, I wouldn't be able to order from them anymore. That is obviously true (I had heard other stories about this, but they weren't confirmed.); they must flag the address. My daughter has an account with them and tried to order from them. But they refused to place the order to ship to our address! So sad that they have to be so petty about a consumer who's only protecting their rights under the law. And especially in this economy, if only the manufacturers they sell for knew of these practices, I wonder what would happen then. We should all boycott HSN!

I purchased a 32” Digital Lifestyles TV from HSN and the TV went out. I contacted HSN Network and they gave me the info on who to contact. I have called them and they told me they can send a signal to the TV from the office. They did that and told me the TV was defective but will not replace it because my warranty has just ended and I did not get the extended warranty. I have been going back and forth with them since March and no one seems to be interested in fixing this matter.

In the beginning of July 2009, I purchased an Acer Aspire Netbook/Red. I discovered it was defective on 8/7/09 and still had the option of returning it to HSN, so I did so. They should have received it by 8/8/09 or 8/10/09 at the latest as it was only an overnight trip via truck. So far, they said they haven't received it. I advised them I was filing complaints with the BBB, Attorney General's offices in FL, TX and CA, and a complaint to the USPS postal inspector for mail theft. I also have enlisted the help of the manufacturer Acer as when I told HSN I was disputing the credit card charges, they stated I would not be able to shop with them anymore. I feel that this reflects badly on HSN and any manufacturer that decides to sell their items through them. Unbelievable. So now I'll wait to see if I'll ever get my money back for good!

I ordered a Gateway desktop computer from HSN, a very nice 19-inch monitor, card readers for pictures, lots of extras. It was a very nice computer. It started giving me trouble about 2 months after I received it. I was working away and it would go black and say, "We have closed your computer to keep it from damaging your hard drive." So, I closed it out, re-started it, and it worked for a while and then did the same thing. It started doing it more often. I called repair. They said to send it in.

On 2/16/08, I ordered an Emerilware Stainless Steel Fryer (item #308565) by T-Fal from HSN. After receiving merchandise, I used it two times in the first month. The second month, I used it two more times. But when I went to use the oil filtration and drainage knob, the knob broke and oil spilled all over the counter top. I called customer service, and they gave me a number (407-841-8828) in Florida to call. When I called that number, the phone just keeps ringing. I called back HSN, and I'm getting the runaround. This has been going on for over a year and a half.

In May, I ordered the HSN special on TV for the Samsung TracFone. I bought the warranty. In July, the screen went out and I could not text. I phoned HSN and was told I had to purchase a new one for $139.00. I asked to speak to the supervisor, who was as rude as the first person I spoke with and told me the same thing. I was given a number to call TracFone. It was an incorrect number. I called HSN for the third time and spoke to a very nice person, who told me I did have the warranty and did not have to pay anything and gave me the correct number to call.

For medical reasons, I purchased a Kodak Camera from HSN on 11-07-2006 due to my illness. I am on a severely restricted budget but still managed to purchase the extended warranty package. That was a good thinking, as in April 2007, it quit charging and I returned it for service. Then it quit on November 10, 2008, then again on April 11, 2009, then again on May 6, 2009, and lastly on June 8, 2009.

I returned an item (computer router) that I don't need. I waited for refund 4 weeks. They sent the item back by USPS, not insured; dumb me, nor a tracking number. HSN won't give me credit or help me. I found the same item for $20 less at Wal-Mart! I’m out by $95 plus $10 USPS charge.

I returned an item to HSN but never received a refund on my credit card, so I called HSN. The rep said they had not received my item. HSN however did receive the item months ago according to FedEx, who even supplied me with the name of the person who signed for the package. Even though when confronted with this information (and they are now issuing my refund), they were not even apologetic about the time I had to spend finding their mistake, not to mention how long I've been without my refund. The two reps I spoke with were very tough and unsympathetic. Why would I ever order anything from HSN again?

On Dec. 11, 2008, I purchased a brand new One Gateway Desktop computer. I received a used/refurbished computer instead. It took a while before I opened the computer but when I did, the way it was packed, it appeared used. I called HSN and they referred me to Gateway. Their response was it was shipped new. Later, as I begin to use the computer and open different programs, I see people pictures, music, movies, and TV programs already set up on the computer. I called HSN and they told me to call Gateway. I did and explained the problem to them. He said he would return the system to its factory condition.

I purchased a 32-inch Westinghouse LCD HDTV two years ago. Last night, the picture went out. I still have audio but picture. I called HSN, spoke with customer service and supervisor who were of no help at all. They could not pull my order if purchased over 17 months. I called Westinghouse and I am not getting any help. You ask, did I purchase an extended warranty? No I did not. I never have had a use for them for any of my purchases from anywhere. Can you help me please? I was told by Westinghouse that it sounds like the back light went out and that this is a very costly repair. I am at home after a hip replacement and I am so very not happy. Please help. My number is **.

While taking care of my 88-year old grandmother with Dementia, I found all the closets in her house filled with HSN and QVC products, still in the original packages, with receipts. I have spent months sorting out the mess, and I have to say QVC was a class act; it took everything back. HSN on the other hand wouldn't even discuss it, although all of the items are still on their website for full price and they would lose nothing by taking back this junk and reselling it. Instead, they have robbed an old woman of her social security checks!

I bought a beauty rest electric blanket and I have one controller that keeps malfunctioning. I have to unplug the unit for at least several hours before I can use it again. This has been happening every day for the last couple of months and I haven't received anything from the Bilt-Safe Technologies concerning the information about the controllers being subject to malfunctioning every day and the possibility of starting a fire while using this item. I purchased this item online from HSN shopping channel through their website. Please contact me on how get this item replaced at no cost to me or getting a new blanket for my king size bed.

Received Cardio Twister on Nov. 15, 2008. Began exercising and the gear system broke within three days. I shipped the defective device back with drop package label from HSN on Dec. 10, 2008. I have yet to hear from them and to have my account cleared. My credit card has not been debited as they deny receiving the equipment back or without a tracking number to track the item.

I received an HSN gift card for XMAS. The gift card was valued at $100.00. I tried to use it on HSN and was denied because HSN alleges that in 2004, I failed to pay an installment on a coat. I do not owe HSN any money whatsoever. I was referred to a collection agency in 2004 and I sent a copy of the canceled check received by HSN for the coat. I was told that the matter would be closed because I had made the payment that HSN contends was not paid. When I attempted to use the gift card in 2008, I was denied because of the alleged failure to make a payment in 2004. I advised the HSN representative that the person who sent the gift card should be credited with the amount of the gift card since I could not use it. HSN declined to credit the person who gave me the gift card and told me that an investigation would be conducted. An investigation was conducted 5 years ago and my account was allegedly cleared. Since it has not been cleared and I am denied use of the gift card, I believe that HSN retaining the funds on the gift card is committing a fraudulent act.

I returned Item 233917 I told the customer service person That the credit card that the item was charged to was closed because the card had been stolen. That person told me That they would send me a check. This has not happen

I placed an automated order on the phone in which HSN claims it had the old address information in the system and that was the address I sent it to. I've ordered for years with this company and prior to ordering this (HighGate Manor Bedroom Set) I also order to wool coats that came to my correct address. I was charged for something I did not recieve. I was told by a couple of supervisors on several different occassions that this would be taken care of and it's been months.

I purchased a Digital Lifestyles LCD HDTV from HSN. I first saw the Digital Lifestyles brand on HSN in the fall of 2007. The thing that struck me about the product was the fact that the on air representative and the HSN hosts made a point of touting the 'Advanced Warrenty' Digital Lifestyles has. According to the electronics represenative on HSN(not affliated with Digital Lifestyles/Corion Industries) if there is a problem with any of the Digital Lifestyles televisions that are sold on HSN and said problem cannot be solved over the telephone a replacement set will be sent out the next day. It's because of this claim that I finally took a chance and ordered such a big ticket item(HDTV tv)over the television. I ordered the television. It plays well. I've had the set since 4-11-2008 and have had no problem with it until 5-03-2008.

They sold me an ULTREX OVEN w/a 3 year warranty. The oven broke. They will not honor warranty--said Ultrex is out of business, and they will do nothing. Pretty much me and all of the other people they sold this broken oven to are out $300.

I ordered a Lifestyles 32 LCD television from Home Shopping Network last Sunday, November 25th. I was told by the show hostess that I was calling with plenty of units to go around and given a ship date by the operator of December 3. About 15 minutes later the hostess said that current inventory is now depleted, but that little "banchees" were furiously loading the truck for a delivery date of December 17th. I ordered my TV well before this point. She wanted everyone to keep calling, and they would let us know when it was sold out. Four days later I get a message that this item was oversold ,and they would try to fill my order before Christmas. Then I was told that if they were not able to fill my order by then that my order would be canceled.

I purchased Ultrex cookware from HSN on 09/03/04, have the receipt, full 75 year warranty booklet. It is peeling, reported as being dangerous, afraid for my safety. HSN has refused to refund me the full amount, HSN has refused to honor the warranty. Inova, who manufactured Ultrex has apparently gone out of business. I think HSN has falsely promoted this product line. I want a full refund for defective merchandise. I have called and written HSN, been turned away every time. They wrote me one letter, a general kiss-off letter.

Physically it made us sick to our stomachs

I returned a camera.They sent another one but they kept taking payments out for two cameras. I have sent back proof of mail return receipts I also had the name of indivual who signed for the item, I gave them the tracking receipt. But they say thats not enough what do they want blood. There is nothing else to send what is wrong with these people? Someone needs to do their job. I did everything they asked.. I will never buy from them again.. And I'll make sure all my friends know what rip offs these guys are......

I bought this computer a while ago,,it is still under warantee, i paid a LOT of money for it and i have had nothing but problems since day one,,, most of those were resolved but now it has stopped working,, it no longer burns DVD's, WHAT I AM COMPLAINING ABOUT IS THE TOTAL LACK OF COMPETENT SUPPORT!!!!!! I have spoken to at least 7 different indian gentlemen and NONE of them can fix it, DOESN'T MY WARANTEE ENTITLE ME TO A NEW COMPUTER, i'm not even going to complain about the countless hours i spent dealing with these jerks.

I had no problem buying a new cord, but they promised it was in the mail and in turn cost me over two weeks usage on a new computer.

none

Got a camera from HSN piece of junk, called them & told them I am sending it back, & I did. The camera was $180.00 2 weeks later they sent me a bill for $511.00. I called them up & got their famous runaround. This went on for hours. I wrote them E-mail & sent them prove I sent it back no answer from them just more bills. it went down now to $492.00 they said I owe them. I told them to go to hell & take me to court never got an answer from them about that. Anyway it took me 3 months of hell with them before I got my account cleaned up. Most of their workers are lazy good for nothings busy passing the buck.

I have no camera, have spent time trying to get either or and am out of over $300.

I would like to get rid of this stuff that is unsafe to use and I have no place to store it. I would also like a refund.

I ordered a gift for my mother from HSN and she did not like it. On the TV ad they say shipping is free and if you are not happy you can return it for a full refund within 30 days. There is no risk to you. There is a return slip including in the packing to make it hassle free.

Over the last 3 months I have furnished information via email, and telephone to representatives regarding a refund credited to my account. Alhtough they were given repeatedly all information needed to investigate the whereabouts of the credit that was wired to their account on 5/13/05, they still haven't solved my problem. I am a frustrated, aggravated, and pissed off consumer that wants their monies credited back to their account.

We bought a systemax computer,paying over 1500$. It has never worked will not connect to the internet,files on the mother board will not work,THIS HAS BEEN THE WORST INVESTMENT WE HAVE EVER MADE.. THERE IS NO HELP WITH THIS PRODUCT,,NO ONE TO CALL,,NO MONEY BACK,, THIS IS A ---- OF GARBAGE.There should be something we can do to tell others not to buy products from the HSN, To let them know the products they are selling are worthless..

I purchased a Gateway computer from Home Shopping Network that is not what it is suppost to be and has problems.I called HSN 10 different times they told me to call Gateway, I called them 10 different times & they told me to call HSN. This computer was not even a month old and has problems.Gateway treid to sell me more software, three hundred dollers worth.HSN said to send the computer back the last time i finally got speak to a manager, DAN 111143 or 111134 not shur which # is his, he said he was goin to send me shiping labels which i have not recieved any or has any body been in contact with me over this, they blew mo off for so long they say now you cannot send this back.

Excessive shipping costs. Ordered 5 items off internet site. Three items were identical they were neck messagers the shipping charge was $4.95 each. When I asked to ship them all together to cost less they said 'no'. One item was a pair of earrings/ship cost $4.95, fifth item a fleece hat and again another $4.95 to ship that item.

Purchased a Proteva Intel PII 350mhz pc w/19mtr/lx1100 ptr for $1847.00 plus tax from the Home Shopping network. This was purchsed in Oct of 1988. In 1999 the computer started to smoke and it was burned out. I called Hsn for help but they told me they sold the warrantee and could not help me.

HSN (Home Shopping Network) stated they could not provide me with a date of arrival of my order/shipment. HSN stated the shipment was being sent UPS and come to find out from the online HSN customer service rep a different delivery service is being used where no tracking info is available to the consumer. I have no idea when my shipment is to arrive and am afraid the package will be damaged if left out in the wet snow and cold if I am not here to receive it. I mentioned this to the HSN customer service rep's several times but they did not seem to care about supplying the date of arrival or if my order/shipment is damaged from being left outside.

purchased a ultrex ss 4lflash fryer-when it heats up-it bubbles over hot grease/all over my floor--potential hazzard. i did some research-it looks as if the recall on a fry pan from ultrex is made from the same material as this fryer-with similar results when it heats up...and hsn has it on clearance???coinicidence???

I ordered a camera from I tv ad I saw. As yet, I have not received my order. I spoke with customer service to NO avail. They state that they allow fedex to LEAVE PACKAGES on doorsteps of apartment or condominium buildings WITHOUT SIGNATURE, or WITHOUT LEAVING IT WITH A NEIGHBOR. AND WITHOUT LEAVING A NOTE THAT IT HAS BEEN l e f t !!!! I AM THEN TOLD, THAT FEDEX HAS had THIS ORDER SINCE THE 12TH OF AUGUST.

I purchased a bracelet from HSN.com and returned it a week later because it was not at all what it appeared to be on line. The gemstones had virtually no color and the gold had no shine. HSN is claiming that they never received my return, but Darlene admitted to me that they do not individually sign for returns. Rather, they sign for a truckload of USPS returns without having any log of what the truck contains. HSN is refusing to credit my account, and Darlene in particular was incredibly rude and unprofessional to me, calling me both stupid and annoying.

I purchased a fantom twister from HSN in Nov 2002. It is under warranty and it shorted and smoked after 8 months of use. I have called numerous numbers given to me by HSN and cannot reach anyone who can help. The techn support number has been busy for the past 4 hours. (18007987398). This service is terrible and I have no vacuum to use.,

bought new printer, and have tried to install it numerous times to the extent of calling lexmark support. the main problem is the USB printer port is not comminicating with the computer. how do we get the USB port to come up on the printer system? how do we contact proteva or the company which bought them, to solve this problem?

Called HSN for service on purchased computer. We were told Proteva out of business, therefore the warranty was void and they could not help. Had to have hard drived eraced and re-installed all software, lost much material. It cost $300

I ordered and received a 14k white gold ring from Home Shopping Network. As the shank of the ring wore as they will do, I noticed that the shank is wearing to yellow gold. I called a customer service rep at HSN about 3 months after I purchased the ring and was told they would exchange the ring but did not have the item in stock at that time. The customer service rep told me to keep checking and they would be happy to exchange my ring. The ring has not come back into stock.

bought a Systemax Computer 9/2000 nothing but lock-ups and trouble ever since. Tech support is not available for hours on end the line is busy. I will never buy a systemax again!!!!!

I bought a Systemax computer over Home Shopping Network Dec 2001. Computer came with skimpy litte booklet with few instructions. Only one USB port worked. Computer keeps freezing up. couldn't get online half the time. Tried different things advised by AOL, thinking it was a modem problem. Would work for a few weeks, then more freezing up. I paid over $1700 for computer and it still don't work right. work, trying to reach tech support was a hassle. My old PB computer works better than the systemax ever did. HSN lost me as a customer after selling me this junk and systemax should be put out of business.

continued problems the entire time I've owned this computer. Just had this computer serviced and the tech told me that drivers were impossible to obtain. He had to install everything from scratch . I still have no sound

Purchased a computer that was not shipped on time and defective when it arrived. Tech support did not return calls for support. Called HSN for a return, was told it would take 3 weeks for them to contact UPS for a pick up, but my credit card would not be billed for later payments. Card was billed again on 8/29. I called HSN was told by Mat(senior rep) they would continue to bill my credit card as that is their policy, even if the product is sold defective and that this policy was never disclosed at time of purchase or on any previous call.

The computer is always breaking down. The promised tech support is horrible. This computer was very over priced. I will never buy anything from the Home Shopping Network again. There promises NEVER hold up.

I have been having problems with this system, and part of the problem is that I never received the Windows98 disk that should have arrived with the system. But considering I was not computer saavy I didn't know what I was suppose to receive other than what I got, until I asked for help with computer and kept being asked where was the Windows98 CD and I looked in the material that I received and it wasn't there. And when I called the company they didn't exist at the number I called.

I purchased Porteva Desktop, through HSN, and in Oct, 2001 I purchased a Compaq notebook, with the sales pitch that included free life time tech support on the software. Now I find out, HSN no longer has computer help, that dept. was axed Dec.2001. I am told via the last E-mail from HSN:the manufacturer is offering the support. Proteva filed for chapter 11. Support from Compaq cost $39 or $49 dollars per event with no guarantees.

well, i purchased a proteva about two years ago. the first thing that i did was opgrade to windows 2000. Now i tried to install win98 again and relized that proteva uses non plug and play hardware chips that are probably referbished. i have been searching for about 6 hours to find the last and final driver the gameport driver. if there is any third party source that you can refer me to it would be great. i have been hearing alot about proteva filing banckrupcy. then again i wonder why!

i bought a computer from HSN in the summer of 95, but i didn't use the computer, i put the thing away in storage until the summer of 2000. I took it out and hooked it up and since then i started to have problems. we had to send one of our sons through a pc tech course just so we could get som help which cost us 8,000 dollars and he says that the computer is so ancient it would be better if we just through it away and got a brand new machine or to just let him build one for us. but i would like some closure be bought to this situation.

On February 10, 1998, I purchased a Proteva Intel Pentium II 233 MHZ computer with monitor and speakers from Home Shopping Network. Ever since that time I have had nothing but problems with the computer. I have to constantly save whatever I'm working on because the computer freezes up and throws me out of whatever program I'm in.

I was told that I would have life time tech support for the computer I purchased from them and they now only seem to have extended service tech support. The extended service support representative said he was hsn tech support but would not help me because I did not have an extended service policy. All I wanted was an id # that my computer told me to get from them, but they refused to hear me out.

I bought this computer 3 years ago and have had nothing but trouble.As soon as we got the computer and set it up it didn`t work.The mother board was messed up,so I sent it back after many phone calls to the company help line.When the computer came back the second time it did the same thing,and once again after many-many phone calls to the tech line they sent a repair tech to the house to fix the problem(the tech was from Allison Michigan)

On June 1, 2001, I purchased a Fantom Crosswind Vacuum from HSN for $179.85 + $18.95 S & H and $12.92 tax. The vacuum worked O.K. for about 2 weeks. Ever since then, I have had nothing but problems with it. Each time I use it, after a short time in operation it stops and will not turn back on again. I have cleaned out hoses, filters, etc,. and nothng makes any difference. The only thing that works is time... a day or two later, the vacuum will work again and repeat the same scenario.

I purchased a Proteva computer from Home Shopping Network in May of 1999. I was supposed to receive $250 in rebates from Proteva and HSN, but didnot. Despite many phone calls, each sent me to the other. I ended up paying much more for my computer because I didn't get the rebates. Also, this computer continues to give me trouble, but I don't know who to contact.

I've been ordering items from HSN for over two years, and up untill the last 3 or 4 months of my last orders my Dan Sending informed me that they did not receive my returns. I sent him the copys of the postal receipts with their signatures on the postal tracers. He said to me how do we know, you sent everything back? There is nothing on the back of the return labels that says you can not enclose more than one item. Plus in the past they would send me one than one item in the same package. I was so honest to have found one package with the Luna Bracelets, that they had credited me over $200.00 that was also returned several months before.

we had alot of problems with the mother board and with the video cards and the mouse booting up and alot of the times the computer would start up in safe mode and it would be 4 to 5 times before it would oot up in my regular mode I have tried to contact proteva several times and have never been able to receive anyone to answer the phone its always been a busy signal

I recieved my computer late. I set it up and it worked well for the first few months. After about 7 months my hard drive failed. It was under warranty and I got a new one. I then reinstalled the new hard drive myself. As they told me I could easily do it. All went well until I went to save some info on my floppy drive. It did not respond. To this day I have had no floppy. My proccessor is stuck on 286 and I cannot get into my dos program to change it to 386 that i bought. because it says I need a password to get into the dos.

I also purchased a Proteva computer back in 4/99 and I have had nothing but trouble with it from day one. I purchased the Home Shopping Network extended service plan and have only once been able to help me. I have put alot of my own money into this thing trying to get it fix. I feel that Home Shopping Network sold this junk and should make it right with the customers who purchase the computers

Computer stopped working properly before a year went by. The computer was return ed and the mother board had to be repla- ed. Next, started gettting error mes- sages that files were missing on boot-up. Computer crashed, attempts to reach technical support was impossible. Computer would only come back on in safe mode. Computer would only work in 16 bit color. Any attempts to get 256 color only caused another error message.

Purchased our computer late 1999 from HSN. We use it only casually. Home use only. To this date, we've purchased a scanner which will not operate on our computer because usb port not functional. Also our monitor is about ready to quit on us. After a few minutes the screen turns pink or it starts to go out of focus or both.

On 8-5-97 i ordered an proteve pentium 200mhx mmx computer system for a ttl. 2,158.32. I am the only user on the computer. had MANY MANY problems and talked to tec...was not apply to comply. My computer shuts down auto...every 3/4/min...it says it has no memory...which we did have it check out by radio shack per our service agreement...Now it onlly wants to terminate application as soon as you longed on...This has happed so many times....that I am phycially ill from this computer and customer service...if you can find a person>>>> I think this compter is a lemon..and hsn knows it. I want answers now, I remain,, (PS I still have insurance on this computer until 8.5-01).. Please help me to find justice in this very expensive adventure

We purchased a Global AMD k6-2 475MHZ computer from HSN on 6-1-99 for $1397.00 with shipping and sales tax the total came to $1519.30.We started experiencing problems almost from the start. I can't tell you the hours we spent on the phone waiting for tech support and speaking with tech support. They decided the computer needed to go back so they issued a UPS call back and our system was gone for over a month.They replaced the CPU and the fan which was defective. A couple of months ago the same problem is reoccuring.

I odered a RCA WEBTV PLUS item#373642 along with this purchase 6months of web service free after the first payment for webtv,which I paid on Nov.26 with my discover card. I never received any free service or a coupon. I called,wrote and emailed HSN customer service and as of yet no response. I have sent them a copy of my credit statement showing I paid the first month of service and still no response.

i ordered an internet device from Home Shopping Network=the I-Opener. it took almost 10 days to get thru on their phones to activate service. i'm supposed to get emails on it but i don't. i have to log on and go to AT&T for my emails. i've called I-opener several times since Jan 3rd and have been on hold for about an hour before a human got on the phone only to tell me repeatedly that it's not their fault but AT&T's and to call them which i do and get the same crappy story. i send emails to both companies, tell them to work together and fix the problem but all i get is acknowledgement of email and technical help will contact you soon.

I purchased a computer from the HOME Shopping Network. This Computer was made by SYSTEMAX with an AMD CHIP. This computer was purchased sometime in MAY. I have the exact details at home. I have many problems with the computer and have try to get in contact with customer service with no sucess. Since I received this computer I had to get in contact with customer Service befause of different minor problems. Recently I have had mayor problems and I'm unable to contact customer service. Since my computer is not working I'm unable to access the internet from home.

I had purchased my systemax computer on the HOME SHOPPING NETWORK on TV. I had seen this computer advertised for $1700, delivered ready to run, internet was accessible by one touch of a key, technical assistance available 24 hours a day, and a state of the art computer system.The computer was delivered without the full 20 G. harddrive, instead it had 1.99 G, it was missing all the drivers and modems.

As a former inbound-sales operator, I promise we are drilled to make initial sale, upsell magazines, upsell MCI long-distance, sell product insurance, then take the next call a.s.a.p. Should you order something from HSN, experience a problem and need Customer Service -- I wish you good luck!

Hi my name is kadiatou, I bought a proteva computer system with the home shopping network, and a couple month later they went bankrupt, and later my computer was not fonctioning and i wanted to send them, they were bankrupt, i still have my Proteva computer on me. It is useless at the time. this computer cost me $1790.00 but i can't use it. I need help right now. Please help me

When the computer was purchased, many of the programs and hardware were either not included or was lied about. Programs which were to be included at purchase weren't and when contacting HSN, I was told that the missing programs would be sent later but they never made it. Things such as processor speed, modem speed, and disk space, were lied about.

i have before written before about how my computer was freezing up and giving me error messages. well now as i was trying to go by the manual to try to fix it but it switched over to ms-dos. now it can not go back to windows or even do the commands. in other words, my computer has finally passed on to computer heaven. i have lost money, my nerves and money on fixing this computer. about $1500.00

The Proteva moniter broke and the flywheel needed for repair was not available. It couldn't be repaired and I had to bu a new monitor. If you don't make parts readilyavailable then you shouldn't be able tosell merchandise. Neither HSN or Proteva was cooperative, I spent severa hours chasing down a non-existant part and then had to buy new antway!

I purchased my Proteva computer based on claims of performance, warranty, and tech support. When I received it and hooked it up, my printer connection was loose and the printer did not work. I called tech support and on the second call reached someone who told me to open the modem and check connections. Although this made me nervous as I am not technical, I finally fiqured it out (it was not easy to do) and checked to no avail.

I purchased a Proteva Computer from Home Shopping Network in May, 1999. I was supposed to get $100 rebate from Proteva (which I did after I saw your website and responded to it) and $100 from Home Shopping Network. I never did get my rebate from Home shopping Network, no matter how many times I try. NOw, this computer's hard drive is going out, it locks up, and I'm still paying for it on my credit card. I don't know where to go for support since Proteva filed bankruptcy. Can you help?

In December of 1999, I purchased several items on Flex-Pay (payments over 2 or more months) from Home SHopping Network on my Federal Credit Union Visa card. Without so much as a warning, they issued a new card with new numbers on January 1, 2000. I called HSN's Customer Service and gave them the new card number and expiration date. I also returned some items, so I would need to get reimbursed on the new card as it was simply an extension of my old account. I have purchased a variety of materials and services on that new account since January with no problems.

I purchased my computer from the Home Shopping Network on March 3, 1998. The first year of operation wasn't too traumatic. The small glitches that popped up were easily fixed thru phone support. As time passed and I could no longer recieve the help I needed the problems became more complexed. It started with trying to connect a compatible multi-function copier and then to download office software I purchased to help in the operation of my roofing company.

I purchased my computer from home shopping network. I was suppose to receive a rebate. However when my computer arrive the paper work was not in the box. I contacted home shopping network I was told that they had sent all the papers and I would have to contact proteva.I tried to contact them however some of the information they needed was not there. I was told that they could not help me.

Problem#1. Since the first day we used the computer, we noticed that it took an unusually lon gamount of time to get into Windows Explorer and that is was impossible to click on MyComputer and get a response, even after 1-2hours just seeing if it was busy. Problem#2. After 4 or 5 months of using the modem that came pre-installed, it went haywire on us. Basically it will get dial tone, then as soon as it starts to dial, a screen pops-up and tells us that our US Robotics modem reports that there is no dial tone.

I purchased a computer from Home Shopping Network advertised as having lifetime service and help from both the Proteva Co. and Home Shopping Network tech support. Cannot communicate with either one --tel.#s are automation only.

My computer keeps losing profile manager, and hanging up and when you try to back out it takes you back to the desk top. It will hang up on the internet and and when you try to get out you lose everything and back to the desktop you go. I have reinstalled windows 98 so many times that the cd may be worn out