HSN Reviews

I purchased a Xbox One bundle for my son for Christmas. On HSN's website the price was advertised for 629 and it came with the game console, Kinect, controller, charger, a game and other accessories. However, when I received the item and we opened the gift on Christmas day it did not have the Kinect included. When I contacted HSN, they stated that it did not come with the Kinect and that I could be issued a 60.00 refund. If I wanted to go purchase one they are over 100.00. I do not believe that this is fair to the consumer. I think they scammed people into buying this and then didn't deliver. It was as if they knew this was going to happen and they are acting as if this is no big deal. If there is no fault why refund? Is this even legal. If I would have wanted to purchase a bundle without the Kinect, I would have ordered one of the less expensive ones. Someone please help me.

HSN advertises the Technibond jewelry with a lifetime warranty. What they fail to tell you is you need to save lots of information if you want to use that warranty. I contacted customer service and they gave me a phone number to contact the manufacturer of the technibond bracelet I had purchased. Guess what, the phone number was no longer in service. I have the manufacturers name and address that went out of business. What I don't have is the HSN order number. You must save the information that comes with the jewelry: manufacturer; HSN number; date purchased and the exact name of the item. Without this information your lifetime warranty is useless. AND - if the manufacturer is no longer in business - you are stuck with a piece of worthless jewelry with a lifetime warranty. Don't waste your money on Technibond jewelry. HSN does not stand behind this product that is exclusive to HSN.

Dec. 17, 2014. Found a Prepara ipad stand for my wife for Christmas. Site stated item #324762 was in stock and would arrive before Christmas. I ordered the item and received a confirmation email but the delivery date was 1/2/2015. I called the customer service dept to inquire why it wasn't being delivered promptly. I was informed the order was filled but was sitting at the warehouse and might be delivered on time but she couldn't provide any guarantees. I informed her I was not happy at all.

I ordered a projection light to light up outside my home instead of hanging lights. It didn't come in a few days. So called and was told it would arrive 12-15-14. 12-15-14 came and it didn't come. Told it would come on 12-17-14 - it didn't come. Called and told it would come on 12-23-14. Kinda late for lighting up the house for Christmas. Manager said sorry but it UPS fault. I have had orders delivered every few days from other companies. Most came within 3 days. Now I have to mess with sending it back finding a UPS place.

I placed three orders on December 5, 2014. On December 12, I received an email that my orders had been returned to HSN and that a credit would be issued to my account. I had not returned these orders. I had not even received the orders. Over the next few days, I sent four emails to HSN explaining I had not received the orders and that I still wanted them. Not one email was answered. I finally found through tracking that my packages were returned because of illegible labels were attached. I finally got through to customer service via phone.

Purchased a queen-size mattress from their consiurge collections... when it came from a company called Rio. I Googled mattress and it’s on amazon all day long for $200 cheaper. Less quality. How do they think they can send someone a totally different brand item and pass it off as the one in the presentation video? Bold face liars. I called and they ordered me mattress again but I have a feeling I’m going to end up with the same mattress as the first one sent.

Had ordered a laptop as a gift. After 2 weeks and no delivery I decided to call about the order. I was told that they couldn’t find my package even though a tracking number was assigned. They would not offer a replacement and kept insisting on a refund. I want the item not a refund. I will never do business with them again and will tell everyone I know never to use HSN because they do not believe in good business practices.

I ordered a beats buds 2 headset and they said I would receive it on 12/12/14. By the 11th I still did not receive a tracking # or who they had shipped it with. I emailed HSN and they replied quickly to say the would investigate and get back asap. At the end of their response they asked for review of their service. Within 3 days I emailed and asked again and received the same reply as before. That same day I received a notice of cancellation and also a automated call with their apology and a promise of a $5 credit.

I have relieved three kitchen items that were previously used and returned to HSN. The first was an eight quart pressure cooker. It arrived greasy with scratches in the bottom of the pot. The second item was a Food Saver that was dirty and did not work. The latest item was a Curtis Stone everything pan. The pan arrived greasy with knife cuts and scratches across the non-stick surface. It is easy to tell when you get a used item just by looking at the packaging. A new item arrives in a box with one strip of tape down the middle of the box. Used items will have lots of tape over original tape. HSN should be sued for false advertising, offering new products and sending customers merchandise that other customers have returned.

Don't give your credit card to HSN, they are thieves! They billed me for $40 every 2 months for account inactivity.

I don't shop very often with HSN, thank goodness. I just tried to purchase 2 items had them in my shopping cart and doing checkout. Checkout asked me for my email & password. Upon completing these two items I come back to an EMPTY CART! I called customer service right away and waited 40 minutes. The customer service person just keep saying how the item I had ordered had sold out. Dah! But when I put the item in my cart it had NOT SOLD OUT! How does an item in your cart that you are purchasing disappear from your cart when you are doing checkout?? I even heard one of the salespeople say on air that "Go ahead and click on checkout to make sure your item stays in your cart." What a LIE! This is not the first time. I think this is a standard practice with them. NEVER AGAIN!

I have never experienced such a ridiculous company before. This was my first and last experience with HSN. Nobody knows the status of your order and mine was cancelled by no fault of my own. I reorder the same order and continued to have the same terrible service and issues. I cancelled my order and will be giving my business to QVC!

I could not get my order to go through, I called and the guy said it was because I somehow had two accounts so he merged them. Still did not work. I got customer service on the computer. She said I did not have a password, which I explained I did, so she reset it and said it would work fine now. Still did not work. I contacted them again, and again they did something and said it would work. Well this time I contacted them and told them to close my account after 5 hours and contacting them 5 times and no one would stay with me to make sure my order would go through. I went to QVC and guess what, my order went through without a problem! So goodbye to HSN and hello to QVC!

Consumers Be Aware - HSN has no regard for its customers! I have been a member of HSN for over ten years and bought much from them over the years. My mom passed away and I went on HSN to close my mother's file and to update my account (change my phone number and address). The automated system would not let me and so someone from customer service went through the process with me and assured me it was done. I then ordered things which never arrived. When I called to check, I was told the updates had not taken place. Another representative went through the process, and updated my account for me, told me it was updated, and then took my order for the second time. These items never arrived and when I called, I was told (1) my account had not been updated, (2) both orders had been sent to my old address and returned; and (3) my account had been closed by HSN for non receipt of packages. When I asked to speak to accounts so that the problem could be corrected, I was told accounts does not take phone calls, only letters. Basically I have been punished for my mom dying and for moving into her home and using the phone in existence there.

I purchased an item six days ago and have received the item. However, HSN has not provided a receipt or proof of purchase for the item. I have contacted them multiple but since their rep neglected to get my email address when I placed the order, they are refusing to provide a documentation of my purchase. This item is an electronic and is covered by a warranty and their liberal holiday return policy. Without a receipt of any kind, I am at their mercy should this item prove to be defective within the return or warranty period. This is an absolute scam situation being perpetrated by HSN. I will NEVER purchase from them again.

I was on the hunt for a DSLR camera and decided to try HSN since they will break up the payments every month. This was my first experience ever using HSN and it was horrible! I ordered the camera and everything was fine. Then a week later they contacted me saying they cancelled my purchase because they couldn't verify that it was me who was ordering the camera! So after you withdrew the money from my account and everything was cleared you go and cancel it?! I was then asked a series of personal questions so that they could help identify me after talking to the rep for 30 minutes he says he has no valid information about who I was. This was absolutely ridiculous! I've never experienced this with any online company before!

My wife was recently on HSN.com. She wanted to make a purchase for a Keith Urban set. When she was going to check out, she got a pop up message saying she had to contact customer service. We called customer service today and was transferred to a different dept. Apparently, HSN's fraud department made the decision to cancel our account and not allow us to buy anything from their website. With no letter stating why they canceled our account and gave us a blank statement.

When channel surfing this weekend I came across HSN selling "new" Kindle Fire HDX 8.9 units. The hosts worked this product up to make it sound like you were getting the latest HDX 8.9, the exact model that Amazon is currently selling. This was a total sham and the usual bait and switch con game so familiar with the hit and run electronics retail stores that used to permeate every large city in the USA so many years ago. HSN has taken it up a notch by being able to con and rip people off from all over our nation by doing it on national television. After comparing the specifications on both products offered by Amazon and HSN I came across the following points: HSN's Kindle Fire HDX 8.9 is a sub-standard model compared to the one currently being sold on Amazon. Compare it with Amazon's current model which has a 400 GPU, Wireless AC, and a faster processor. What you get from HSN is an older model with a slower 300 GPU, no Wireless AC, and a slower processor. But they don't say that on TV do they? They work it up by saying Amazon allowed them, and only them, to sell the same product Amazon sells at a cheaper price.

I returned (2) HSN RCA 3.5 Portable LED TV devices Jan. 31 2013 to HSN 15320 Valley View Ave #9 La Miranda, Ca 90638 - never received an email or receipt of return or refund. I still have my post office receipt. Per my tracking number HSN received my packaged 2-4-13. Called customer service, they said that they will credit my account once the returned products are processed. I will upload my receipt next week since I don't have a scanner at home.

I was about to spent $300 at HSN. However, I noted that they asked if cards are debit or credit and that is a red flag. Over the summer, Paypal changed how it processed my long ago entered dual debit/credit card where we have dual use for cash and credit and are supposed to decide and agree to whether our cards are used as debit use via pin or by credit. Paypal was somehow allowed to bypass requirements for a pin number and to instead processed transactions as CASH which due to the number of purchases then went over my transaction limit and locked out my card use. If I had been traveling on a weekend, I would have been furious!!

The reason for this certain delay is because the shipper selected a service called UPS SurePost. This service requires us UPS to hand it over to your local United States Postal Service (USPS) to make the final delivery. I paid $6.95 for UPS but HSN give me a bs why it's take so long.

I contacted HSN via phone twice to information on how to verify a sweepstakes game they sponsored. The first time received invalid email address. The second the customer service representative was very rude, short and did not want to assist and became very short and belligerent and spoke down to me and then just hung up. I am a long time customer.

I place an order in HSN. The item was send back by the post office. They didn't leave a note to notify me about it... I called HSN to find out about the delivery time. The male agent very rude said it was returned because of the address. It doesn't make no sense... But instead to apologize for the inconvenience, he was just very unprofessional. HSN have to watch their customer service. Very disappointed...

I ordered the SERIOUS SKIN CARE OSCILLATING CLEANSING BRUSH plus cleanser. It was a new item that previewed on The Beauty Report Oct 2nd. I ordered that showing because it was free shipping just for that first night! It cont. to air for the next 3 days. On the last night it sold out. I thought WOW, glad I ordered when I did. So on my order it stated 3-7 day delivery. I was wondering WHY they did not ship it to me. Well I was put on the WAIT LIST with a good possibility I may not get it now!!! I called and they basically said "too bad>> HSN tells you to call ASAP to get your order"... I DID... and I got put on the back burner!!! I spend THOUSANDS with HSN and this is what I get???? SHAME ON THEM.

I paid a lot of money for a bed through the Home Shopping Network. I was told it would be delivered with "white glove" service and the delivery would be "gold" level. They were suppose to call and give me a 4 hour window of time when they would arrive, but never did. I tired to call "On Time Delivery Service," which is the place HSN uses in SC to deliver and I could not reach them all day. I could not even leave a message b/c they didn't clear their voice mail. Then with no warning, the truck shows up with my order. I was in no way ready for it, and when I called the company to complain the owner was absolutely FOUL to me. In so many words he said tough luck for you and when I said something more, he said "all you're doing is complaining". Well, YEAH....I was getting bad service, why shouldn't I complain? He refused to let me speak to a supervisor and said he was "too busy to be bothered." Worst delivery experience ever! Will NEVER buy from HSN again since this is the kind of people they sublet delivery to. And I have no problem at all being "responsible" for what I say. We don't have speech censorship in America just yet!

They do not stand by 30 days money back. They are liars. They gave me a credit card which would have made things easier for my fixed income and cancelled it out without telling me... They told me I will not be getting anything I ordered, then it was sent to me and they told me I could not send it back. Then they said I could send it back... They were Diane Gilman clothes, pant were given the wrong size from the addentent..... Everything is always too big or too small, get no help at all from anyone... They show a pink ribbon for cancer patients but they treat us like dirt... Sorry you people have no compassion. You said I was a most value customer. If this is how you treat your most value customer wow what will they do to you who are not? Money hungry people...... so sad.......

These people are LIARS! THEY said I didn't make a payment when I did!!! Use wisdom when shopping with HSN. They need to be closed down!

I bought 2 separate pieces of Samantha Brown luggage and took them on a business trip. The doctor's bag broke before I reached the airport on the first day. Almost nothing in it (I was taking it along so I could shop). Had to carry a broken piece of luggage through an 8 day trip with colleagues -- embarrassing. Finally returned it for a replacement and THEY SENT IT BACK TO ME, saying I should return both pieces. The carry-on had been used several times -- are they planning to sell it to someone else??? Not to mention, it cost me $10 for a box at UPS to return the Doctor bag -- now I guess I'm supposed to spend $20 to send them both bags back. And did I mention, this was 2 separate pieces, not a set?

I ordered a tracfone with free 1200 minutes. No one stated on air that the phone or minutes came with an expiration date. When I gave the phone as a gift, surprise, the free minutes expired. The phone is useless without the minutes I paid for. HSN and tracfone gave me the runaround and simply wireless phone number and email address have been disconnected.

Ordered an item from hsn with a credit line from. Worst service from them. Got an email stating our order was cancelled. They had the wrong billing address which I ordered over the phone so I know I didn't put the address in. All I got was attitude, why our billing and shipping address was different. Told the rep my husband is in the military and we just moved but all our credit cards are still with our old address. The rep got Lippy and said "we need more information from your husband now." Wow really, though the card was declined, payment was taken out. But since your rep put in the wrong address, and yes people move so yes addresses change, you're canceling our order. Will not shop from them again or recommend them to anyone. Need to teach your employee customer service.

Tried to order Huggable Hangers and Hanging shelf by phone, wait time was over 5 minutes. Hung up and tried to call back, same wait time. Hung up again. They don't tell you what the expected wait time is, you just have to wait it out. Decided to try and order online. System kept dropping my order. Finally got my order and it came in all wrong! HSN was only willing to fully exchange one item as their fault. HSN told me most of the error was my fault and that I would have to pay to return.

I ordered a Samsung tablet on 9/7/14, received confirmation and showed pending with my bank. On 9/9/14, get email saying my order was cancelled. Checked my HSN account and it stated "CC declined by bank." I call my bank and they indicate the charge is still pending and they did NOT decline the payment. I called HSN and was told they cancelled my order due to the shipping address. I inform the representative the shipping address is where I work and I usually ship items there so mailman will not leave items outside of my home. Rep states there is a hold on address, even though my name is not associated with the hold. He puts me on hold and comes back and states will go ahead and release the hold and I will have to re-order. Well now the item I order is no longer in stock. So I am out of luck!! This whole issue should have been handled in another matter. I would think HSN would have verified that my name and my billing address have nothing to do with the unfinished "hold" issue that someone else created prior to just cancelling my order or at least call me to notify me there was an issue. I will not order from HSN again!

My father lives with me. I have in the past used hsn to purchase item so I guess I'm a member now (or was). My father tried to purchase a carpet cleaner but was connected to my account by the phone number.. this was an automated call. But yet my father spoke to some one regarding this. Said he's not trying to use his daughter's account. Wants to use his own. In the same breath, they said he needed permission to use my account. He continually tried to tell them he wants to use his own credit card and said "forget it, I don't want the item anymore. You're making it too complicating for me. Cancel the product."

I believe that somehow my checking account info was deliberately recorded incorrectly so that a scheduled first payment was not made and now a late payment fee has been charged. Their emails are behind and I was never notified of any prob.

I ordered a no!no! Hair removal system using FlexPay through the HSN credit Card company Comenity. I had a warranty and attempted to return the item because it doesn't work. I called the HSN customer service department and was given the run around stating I had to call the warranty number. When I called them they stated they could not return my money because they didn't get paid for the product from the credit card company. HSN did and HSN had to credit my account. They said I had to call HSN. I paid the first installment to the credit card company before I knew it was a piece of junk. I did not want to pay anymore for this product that doesn't even work.

I have been ordering this product for 21 years! I changed bank accounts last year & 1 of my flex pay did not get paid. I received a phone call from a bill collector stating this. So I paid right away. That was last Oct 2013. Went to order in Dec, they said I had a balance. I said I paid it. Well no confirmation, you will have to call the bill collector & find out why. So I ask for the number & called. They said that is paid. Call back, they say must be the other bill collection place, here is the number you have call. So I call, they went out of business. So let them know that. They say find your credit card statement to show us proof of payment. So I do & I email them a picture of it. Ok your blocked is removed - call to order your account is blocked. I go around like this 5 times over a 7 month period!! I speak to someone - they say you have a different account, meanwhile mind you I have had the same address for 18 years! Call this collector with this account number, so I do.

On July 15th an exercise chair arrived via UPS. My son accepted the package. I was home but not in the front of the house. It was exercise chair that I considered ordering remotely via my tv but cancelled before the order processed. I am shocked it arrived. I ran outside looking for the UPS man whose truck was still parked out front but he was nowhere to be found. Of course the minute I went back inside as it was over 100 degrees that day, he jumped back into his truck and left. Not as if he was avoiding me. I never opened the package and it sat in my front room, in the box until today.

During the past 4 years, l purchased 2 computers (HP and DELL ) and one television (TOSHIBA). Within a matter of a few months, these items slowly died. l no longer consider HSN a good place to spend my money. lt appears that they get poor quality and/or second rate items to sell on their shows. No more HSN for me!!

I shopped with HSN since about 1987-at least that's when I started to tune in. I worked a night shift and at the time that was the only thing on TV when I came home - I would sit and watch. Within a couple of years I purchased. Needless to say like another reviewer mentioned - I spent much over the years. Most appliances I have, among other items are HSN. Lots of gift items as well. Really I've loved most of the products/vendors. There was quite a spell there where basically I kept everything ordered - believe me stuff ($) racks up fast. There comes a point where I would order but once received I became more selective - maybe some of that comes with age also? I would keep the things that really wowed me and send the rest back. I was happy, just fine with what I had.

HSN you SUCK!!!!!!!!! I ordered two tablets on the 2nd of July with the elusive promise of 3 to 7 business days. Well, well, you know that didn't happen. I have called them everyday for the last 6 days and all I got was the same song and dance it will be there on July 12th, but tracking number unavailable. Then their wonderful supervisor STEVE assured me he would get back with me and have the issue resolved. Of course that never happen instead I called them and 10 minutes later my orders were cancelled. Claiming out of stock!!! REALLY. Never again will I purchase anything from them and I will do everything in my power to stop my family and friends from shopping with these careless jerks. Thanks for ruining my twins' birthday!

In fact watching HSN now as I write this! July 7, 2014, 12 noon program. To watch these on TV, what do you call them HSN representatives, presenters? I call them BIG FAT LIARS! Yep, just watched Guy Yovan first presentation at 12 noon on the #366-198 Soda Stream Soda Maker he states "He uses it all the time." Also states "In fact I had friends over the other night (sure you did) and they needed soda water, and I said wait I have the soda maker. So I made them their soda water." Later in seconds, he slips up where he states "where can you buy this at this price! He states the lying part from since he uses this for his sodas, why does he state "that's what I spend per month on sodas"! Omg! Are you kidding me and these people sleep at night!

Purchased the Nutribullet 900 Pro May 31. Saturday, July 5 I tune in to HSN and they are selling the Nutribullet for $114.00. I paid $139.95 plus tax. Customer service rep tells me - Past price guarantee. I'm on flex pay, have only made one payment so far and they already lower the price! Conveniently, 35 days after I purchased the machine. Very poor business practice.

HSN did not inform me as a consumer that they did not provide return labels or absorb cost of return of Teeter-Hang Up at time of purchase. Did not inform customer that product had to be put together during sale. That was false advertising. When contacting Customer Service about why there was no return label, they repeatedly said it's not their warehouse, so it's the customer's responsibility. Again, they NEVER stated that when they sold it from their HSN, refused to arrange pickup.

They lied. Do not believe them when they say you can return an item within the 30 days for any reason!!! To say that I have ordered thousands and thousands of dollars worth of merchandise from HSN is an accurate statement! I have never purchased any item over $79.00, ex a ring $79.00 and didn't like it but returned it within a week. Yes I have returned jewelry for size purposes.

Purchased item. Received item but was wrong item and wrong color. Had to return for exchange. I've shipped the item back but they won't send the right item (hopefully) until they receive it. So, instead of getting what I ordered in 7 days, it has been pushed to 30 days. It seems that HSN doesn't post any complaints on their site. I'm thankful for your site. Keep us informed.

I returned a Camera. Upon the return they are now telling me it will be 8 days or longer to get my refund. It should be refunded soon as I get the camera back to them within 3 days not over 8 days. LIARS.

I ordered a Canon printer PiXMA MX 92 because of free shipping on 4/3/2014. The clerk said $22.20 for freight. I have not received my order and today is April 19, per HSN estimated arrival 3 to 7 business days. Printer cost $129.95 on April 3 on HSN TV ad (Costco sell it for $107). 4/18/4: HSN sent a Credit Card for HSN which I did not authorize.

I purchased a $600 46" Westinghouse TV through HSN w/ warranty. In Dec 2013, began having sound issues with the TV. Called HSN end of January.... HSN said, "Can't help you, call Westinghouse." Westinghouse said they will send me a return label. They did; I returned it in February. It was confirmed received by Westinghouse. Westinghouse is now saying it's on back order & not sure when the TVs will be restocked & I can't have my money back... HSN said, "Sorry, I can't help..." Really, but You Have My Money....

First of April, I walked into the Brandon HSN Outlet location as I have frequently done for the past decade. On this occasion I spotted a Clever Carriage bag, took a number and waited to be shown the bag. Roberta showed me the bag and I asked about price and inclusion in the day's sale. She advised me it was luggage and not included in current sale. I returned the next week during the 80% off All luggage sale and was told it was a purse ... the tag clearly stated weekender bag ... Can't have this both-ways. Not a happy customer during customer appreciation month.

I tried to order their Kindle Fire but was denied the Flex Pay. Funny I ordered other products just a few days ago and ordered it on Flex Pay but was okayed the Flex Pays and I am paid the products in full but as soon as I decided to order the Kindle Fire, they want the full price upfront! Then why give the Flex Pay if you don't want to honor it. Or is it a gimmick used to lure people to buy it and then you deny the Flex Pay in order to scheme them to pay the price in full and that seems like a scam to me. To not honor the Flex Pay is a total rip off and a very bad publicity stunt to get people's attention, and then not honor the Flex Pay to get people to pay the full price. So why then give the Flex Pay if you don't want to honor it! Bad sales pitch if you ask me and I won't be doing business any more with this bunch and bad customer service as well!

The phone stopped taking a charge. I sent it in to HTC for repairs. I was told that they replaced the motherboard and battery. It has not worked yet. When I call about it, they put me on the phones for hours at a time with someone that I can't understand. It is time for a replacement phone or a refund.

I order the Curtis Stone All in one Chopper. When I received the item it was broken. That same day I returned the item using the codes requesting an exchange. Two weeks went by, I phoned customer service. They indicated they had received the item back and credited me. I did not want a credit I wanted the same item, just not broken. The customer service rep said I had to call in order to exchange. It was not clearly stated on the return/exchange form that I had to do that. So, needless to say, I can no longer get the item which I purchased. Very upset, will not use HSN again!!!

Purchased the extended warranty for wireless headphones. The headpiece cracked. I returned it through the warranty. It was not fixed correctly and they would not take it back to fix it again. They told me to send it to the manufacturer. Why did I purchase an extended warranty if they are not going to fix the item properly. Big rip-off.

I purchased a cell phone and returned the product within a 30-day period. They did not honor the return stating it was not returnable despite that I returned the product within the 30-day grace period.

I ordered two Kindle Fire HDs on 3/12/14. Late in the day on 3/14/14, I received a call from the HSN fraud dept. They said that my cell number didn't match my name and they needed proof I was who I said I was. They ask me a series of questions dating back to 1999. Questions that I personally did not like them even knowing the answers to. I answered the questions correctly and was assured that my order would not be delayed. On 3/15/14 (the next day), I received an email that they were out of the Kindles and my item should ship in about 30 days. The email stated that after 30 days, they would automatically cancel if the Kindles didn't come in. My other option was to cancel myself. So of course I cancelled my $550.00 order. The next day I attempted to order online from another company only to have my debit card denied. I actually had to call my bank and get them to take the hold off my card. My question is who the He_L does HSN think they are??? Be very careful dealing with this bunch. I know I will never spend a dime with them and I will tell everyone I know to stay far, far away from them.

Before purchasing any high dollar item I check the return procedures. HSN claims that unless the specific items states otherwise, every item is eligible for easy returns. Big Fraud. After you purchase furniture you can't cancel the order after 24 hours and even though the item doesn't state that it's not eligible for easy returns, when it arrives, it states on the invoice that you're responsible for returning it. I figure, fine, I'd rather pay $35 to return their item than deal with them but when I try to process the return, they blocked the item saying I had exceeded the number of allowable returns. I have NEVER returned anything to HSN. After dealing with their horrible customer service and realizing their easy returns did not apply to furniture items I quickly cancelled my order for a set of mattresses. When I called customer service to complain, the agent refused to do anything, said there was nothing they could do.

HSN sent a letter stating I was not allowed to purchase anything from them any longer due to return history. I went online a few minutes ago and my personnel information still exists even after my phone call to them months ago stating to remove any evidence that I exist since I cannot purchase anything. I'll stick with Amazon and Qvc.

I purchased a Giants Jacket from HSN back in December. I realized I did not like the fit, so i returned the jacket to the post office with the pre printed label supplied from HSN. Unfortunately, the post office did not scan this package and it is unable to be tracked by HSN. I have called on several occasions to get this matter resolved but to no avail. I went to the post office and have gotten the same run around as I have gotten from HSN. I have talked to HSN and told them my situation but to no avail. They have the same automatic line over and over again. I asked if I should make a police report and provide that to them and they stated you can make one but you still have to pay for the item.

I placed an order for a TomTom and a Steamer. HSN sent me two separate orders to different mailing addresses. I called HSN and they sent me to the credit card company who then said I should talk to HSN. I returned one of the TomToms and one of the Steamers. When I tried to get a credit for what I sent back, they then told me one of them was on flex pay. I never requested flex pay or the second TomTom and Steamer that they sent. I made various phone calls to no avail. They had the nerve to charge me interest as if I had done something wrong. I got frustrated with them and told them I was going to return the two items that I didn't request.

This is unacceptable. I ordered 2 expensive clothes items. I checked UPS track # and found that the package was passed to the local post office. Is it a joke? I order from Amazon periodically and it ALWAYS comes to my door with UPS. What a transfer to the post office? What reason is? Now, the USPS shows online that the package was delivered at 5:59 p.m. and I just sent an email to both HSN and USPS that I did not get it! (7:32 p.m.!) How can they show delivery, if it was not delivered? I have no words for such service. I think US goes back to the stone age...

I purchased a computer from HSN about 2 weeks before I was to have a major surgery. It was delayed in delivery and I did not get it until the day before surgery and was not able to set it up to see if it worked. I had a six week recovery time and finally set my computer up, and it is the biggest piece of junk I have ever used!!!! I have had more problems and more headaches with this thing. I paid $700 plus for this and a tablet, thought it was a great deal. I have had major delays getting my school work in because the browser won't copy and on and on I have never been so disappointed and angry in my life! When I tried to call to send it back, telling them my circumstance, they wouldn't help me. NO, your 30 days is up! Well thanks a lot HSN!!! I also had the same credit card issue that someone else had posted about. They took money out of the wrong account, after I clearly gave them a different account to draw from and it overdrew me. Thank God the people at the bank were nice!!!!!!

Where do I begin? I've never dealt with a company with worse customer service and more incompetent representatives. I placed an order and when I received it, part of the order was missing. No problem. I contacted them and while at first, they accused me of lying (it was silly as the missing item was a small accessory probably worth a few dollars), they agreed to send me a replacement. For some reason, that took over 2 weeks and when I got it, they sent me the wrong product. By the way, the missing item was a part that was needed in order to use the whole product. So I contacted them again, and a few weeks later, I finally got the item.

Do not buy computers from HSN. They're pieces of junk which manufacturer claims to fix but not repaired. Asus tried but obvious sham with HSN. Never again... my son and big Christmas present ... Wow what a disappointment.

HSN sells poor quality cubic zirconia in their jewelery and very poorly constructed mountings and when you call to complain or let them know that you are an informed consumer about the jewelery, they just pass you off. Their prices are very high for the quality of items they are selling that do not stand up to the standards that they advertise them to be. In several of the cases on their shows the hosts don't know what they are talking about and they give out false information.

I purchased an ASUS laptop from HSN, round April, 2013. From day one I have had tech issues with this computer. I have notified both HSN & ASUS. The laptop has been repaired on the phone twice by ASUS techs, & in their repair unit twice. At this point I'm totally frustrated & informed ASUS there is obviously a bigger problem than they are admitting. I've only had the laptop several months at the most & it's been under repair more than in use. HSN has pushed me past their so called 30-day return warranty, now I believe ASUS is trying to push me out also! Either way I have an extended warranty, but after all this I want a replacement & neither company is budging. I had to buy an IPAD to do my work on, because my laptop never works. Somebody help, I'm totally stressed.

I have been buying from HSN around a few months, always pay on time or ahead of time, now on Friday, I called to order and wasn't allowed to, call HSN and was told I owe for a bracelet that was sent to some place where I do not live and I told the rep this is not me, for I had my Flex pay manager in front and on November I didn't purchase any bracelet nor would I use any other address. I asked how can I resolve this issue and was told well pay for it. First of all most of the customer reps I have spoken to are very nice. This one has no idea on how to treat much less speak to a consumer. Was passed with a Supervisor which told me she could not help me and gave me the phone number to collections. Now if I owe since November, how did they allow me to buy last month. Really, I am about to think this has to do with my calling about returning a few things.

I ordered the Luminess Air make-up from HSN in September. It was a poor quality product that did not hold up to the host's details. I returned the product in September by dropping it at a UPS Store location. I had applied the label that was supplied with the product for shipping. What I didn't realize was that the label that was included in the packaging was not a prepaid label as the host had stated on the show and which was a normal thing. The product did not get returned to HSN and I am unable to track because I dropped at the UPS Store and they don't keep a record of products dropped and they stated that they are not UPS just a drop off spot. I can't even put a trace on the tracking number that I had from HSN because I didn't ship the product.

Original order place 1/5/2014, cancelled for no reason.. have received several emails stating that there were no shipping details.. Only to find out that HSN has canceled order 1080995543 and HSN associate Lorne H., was able to appease me by adding a $40 credit for the mistake of cancelling this order, and I was told to re-enter the order applying this credit which is what i did. Today 1/21/2014 received (2) emails 1 saying "hurray your order has shipped".. and yet another email from Lorne H., stating that there was some confusion and your second order has been cancelled as well. Second order number 1084277274. At this point I am fuming and have never received any type of treatment like this and would like to know what I can do to No. 1.) receive the order I placed and No. 2) receive it without all of the aggravation and frustration. Customer service in any business is key and to have a customer upset (Like me) without any true explanation. Please do what you can to take care of this situation. I still would like to receive the ProForm Hybrid Trainer Elliptical and Recumbent Bike. Thank you.

I bought items from HSN at Christmas time. Some I put on my LL Bean Visa and some on my HSN MasterCard with Flex Pays. I called last night to order their special and asked them what I had on my MasterCard. I should only have one order with 4 Flex Pays and she said that I have 88.83 on my MasterCard. I said no those are on my Visa. She said very nasty “You don't have any orders on your MasterCard.” So I logged in to my order status and now I see what's going on - what HSN is doing.

I Purchased several items as Christmas presents from HSN this year because of their "Easy Return" policy. They never mentioned on their presentations that the product was not being shipped from HSN and return postage may be required. They give this big sales pitch on how you can use it until Jan 31st and return if dissatisfied. Return labels were included with the items - all being shipped to the HSN - 17785 Center Court Dr Suite - 670 - Cerritos, CA - 90703- How is that another company? Also, the return address on the original package says it came from HSN at that same address. My daughter called customer service and got a very rude representative - when she told him we were good customers and shopped frequently - he replied sarcastically - "Well, HSN has been in the business 37 years - how long has your mom been a customer?" My daughter asked to speak to a manager - they did give me a $25 credit on a future order but that doesn't help with the out-of-pocket money to send back the items. I think they should make it clear in their presentation where the merchandise is coming from and who pays for the return shipping.

The bottle came in the mail and it was damaged. It looked like it was frozen. Called HSN and they said I could send it back but they would only give me a rebate of $3.99 and I paid $27.00 for it in the first place. So I told them that I would never shop from HSN ever again. STAY AWAY, shady business practices. Customer service was a joke. If I could, I'd only give them half a star.

I wanted to get my boyfriend a new phone on Easy-pay. It was only a 200.00 phone. Paid the first installment, thought it was being shipped to me. Online it just stated "pending" under order status. So after a 2 weeks of waiting, I get this crazy letter about my credit and frauding companies. It made me so angry. I called them right up and let them know that I have never defrauded anyone a day in my life. I would never ever ever ever shop HSN ever ever ever again. Plus their prices are higher. I went to QVC and am now on my 4th easy pay order. Perhaps if they wouldn't accuse their customers of committing fraud then they'd sell more items. Boo to you HSN.

What HSN DOESN'T tell you when you purchase from them, is that many items do NOT QUALIFY for their easy return policy! Electronics and large items, like the Pilates reformer I purchased from them, ship directly from the manufacturer and are not part of the easy return policy EVEN THOUGH you ship it back to the HSN Fulfillment Center. Unluckily for me, I purchased my reformer in plenty of time to receive it for Christmas (October 2013). The big push by the host was this - "You could try it until Christmas because they were extending the return days for this item until 30 days after Christmas!"

I ordered an item on 12/23/13. It said originally 5-7 days shipping. On the 27th I got an email saying it was in route and anticipated on 12/29. On 12/31 I saw that it was in the UPS center in the adjacent town at 5:30 a.m. In the past that always meant it would be delivered that day. It did not happen. Today I checked and saw it was taken to the local post office. Why? Because that is how HSN set it up. Why didn't UPS just deliver it here?? THEN to make matters worse, I contacted our small post office to find out that no, I could not go down to pick it up since those packages don't get sorted until tomorrow! Which means I might get it on January 4th, Saturday. I called customer service and emailed HSN. No explanation could be given. Seems to me they could have kept it all on UPS and kept a customer. NEVER again. I'll pay the extra money and get it today locally.

I was nervous....But I went ahead and purchased a very heavy and expensive piece of furniture from HSN. I called the company, worried about how freight delivery was going to be handled. They explained everything, okay no problem. It was delivered UPS, not freight, arrived in 5 days!! Love it!! But, they really should have had better communication with shipping and customer service, but I'm so happy anyway!!

The first order I placed with HSN was a tablet for my mom for Christmas. I ordered it on Flexplay and it was delivered quickly and I was very happy with them so I decided to do a lot of my Christmas shopping through HSN. I next ordered a wall-mounted fireplace, a tv and a pre-paid cell phone. They told me the fireplace would get here by Christmas. (Today is the day after and it's not here.) It's been over a week and still hasn't left their warehouse. They cancelled the tv and cell phone because I chose the Flexpay option and they ran a credit check and my credit is bad due to my recent divorce. I understood I guess but what I didn't appreciate is the notification I received about the cancelled order claiming I was trying to de-fraud them.

I ordered a GPS system for my brother as a Christmas gift. On the HSN website, it said guaranteed delivery by Dec 24. Well, it didn't arrive in time. At first, I thought maybe it was the carrier but after checking, I discovered that HSN shipped it out on Dec 23 using 2 day delivery. Since the 25th was a holiday, I didn't get until the 26th. Too late, it should have been next day air. Regardless, I found myself running around town late on Christmas eve trying to find a GPS. Naturally, all that was left was the more expensive ones. Thanks, HSN.

According to the aggressive, obnoxious HSN Hostess (who clearly knew little about the difference between a laptop and a tablet) AND the on-air product graphics, I was paying about 1/2 of the $2400 "Retail Value" for my tablet. Later that day I was on the phone with my son and told him about my purchase, positive he would be proud of bargain. Instead, he informed me he had seen the IDENTICAL tablet at Best Buy's for $698, about HALF of what I paid HSN. Yes, HSN always "bundles" their high ticket, name brand electronics to give them a higher "Retail Value" - this bundle included earphones, and charger and an auto charger - NONE of which ANYONE needs. Plus "$500" worth of software, such as "Hallmark Greetings" which one can buy for $30 anywhere and some version of "Word" which is good for 30 days, after which you much purchase the program. It is REALLY a scam - the REAL "suggested retail" was closer to $1000 than the $2400 they list.

I am completely dissatisfied with this company and will ****never**** shop with them!!!! Placed order, got the worst communication from reps - attitude, incorrect info etc... Every time I spoke with someone about my concerns they'd offer me 20 dollars off. Finally submit payment with next day shipping (horrible price btw). They hold my item in processing for 2 days, just to call me and say they can't honor my flex pay agreement with no valid reasoning... that I'd have to pay the full amount of item to receive it. Called and spoke to the supervisor of flex pay dept named "Brian" and he purposely hung up on me when I had questions and concerns about this incident. He nor anyone else contacted me. Qvc.com is way better with pricing, shipping price and speed, and overall customer service!!!!!

I bought a 3-ring set from HSN in August... I received the ring, Liked it and wore it approximately 3 maybe 4 times. The 4th time I went put the ring on, I noticed it had a greenish tinge on the under carriage or thinnest part of the ring. On further examination, I saw that the inside of the ring was green and peeling. I was very upset, but since I had also purchased insurance on the ring I did not feel too bad. I called HSN. They made their apologies and instructed that they saw that I had insurance and to return the ring for a full refund. I sent the ring back and had not received my refund after more than a week.

I purchased a Sharp Aquos 60''Smart TV on 11/10 during their show on TV. They assured me it would be delivered by Nov. 20. We proceeded to buy a new TV stand, the old one wouldn't accommodate a 60'' TV, and waited. I called about 3 or 4 times to make sure that all was okay, not having previously bought anything so important through a TV Shopping Network. I was assured the TV was in the warehouse. On the 19, worried now that I haven't heard from them regarding delivery, I called again, and at first they said the TV was in the warehouse. When I insisted, they said there was a problem at the warehouse. No further clarification was given me. They said that if it doesn't show "shipped" by the 21, they will cancel my order. I emailed their customer care dept, and I got stock responses back. The order was cancelled on the 22, at my express request, because all I could get from them was...nothing. There was a problem at the warehouse.

I ordered an expensive item and HSN tells me that they can't ship to particular addresses as a gift. "Many addresses are flagged and cannot be shipped to" per representative. However, they wanted to send me the item and charge me a shipping fee and told me to pay another shipping fee and send it myself as a gift to someone else! First, they hold the item for 6 days and then now making up a different reason and leave me on hold. Terrible service!!! I am cancelling my membership and going to their competitor. Why would addresses be flagged!!! I haven't had any problems sending to this address! It's my daughter for heaven’s sakes!!! Very angry!

My first experience with HSN was not so good. I gave the service rep my address when she took my order and yet my order was sent to another address. When I didn't receive my order, I checked the confirmation email for a tracking number. While looking for the number, I saw that the address was incorrect. I called the post office to see if the package was delivered and to my surprise it was. I called HSN to inform them that the package was sent and received to and at the wrong address. I explained that the post office personnel said that they couldn't reclaim the package (which makes sense). I was told that they would ship another order out to my correct address.

Placed an order for three items, realized the next day that receiving address was my old address from 8 yrs ago. Contacted HSN right away and was informed there was nothing they could do that I had to contact UPS. Mind you, merchandise was still sitting in HSN warehouse and they couldn't change the shipping address upon my request. Contacted UPS to intercept shipping and was informed HSN as the shipper were to request the change. Contacted HSN back and was told they could not and to contact UPS? They don't listen - contacted the supervisor and was told it was my fault and that they filled my order therefore nothing could be done! The merchandise was delivered to the old address and signature upon receipt is not required according to HSN - although it was shipped to our names!!!

Placed an order for my son to get a cell phone. Order confirmed and two days later canceled because I shipped it to my son's name instead of mine. I spoke to their call center who care less about helping me but rather tell me that I was wrong to ship it to my son. They took 15 mins to "update" their records and for my additional convenience asked me to replace the order via their HSN TV. After a brief hold they were asking me to place a new order and pay another 6.5% sales tax because this is not an internet order. Shopping at HSN may look convenient but in dealing with them, I cannot help but be reminded about the super bowl Monter.com ad where monkeys were running the office. This was my first and last shopping experience at HSN.

I initially purchased an item on flex pay and the sale person convinced me to take their credit card, which I did and what a mistake. I did not receive my credit card for 20 days. I did receive my first billing statement between 40 to 50 days from my first purchase. To make my first payment I had to call their credit site to get the billing address to pay my first payment. Also I would have paid my payment on their phone site but the cost was prohibitive, $15 charge. I pay all my bills through online banking.

I placed a $190.00 order with HSN. After receiving confirmation that the order had shipped I followed the tracking number they sent me and noticed they were shipping to the wrong address. I immediately called and the customer service agent said no problem, UPS would go by the zip code listed when it was delivered. I called twice about the address error. On the third day I check the status and it showed a train derailment that I'm told is bogus.

I've shop with HSN since 1992. I've spent thousands of dollars on them every year. However just a yr ago, my account had problems with damaged packages. They were leaking, broken and at times both. But when I called HSN to inform them of the bad shipment that I've received, they promised that they will take of the matter and even cancel their defer payment. But no, that was far from the case. I was charged, my account was in over draft and I had called for two months to get them to refund me my money and to pay me back my overdrafts.

I had to change my shipping address on my HSN account to my residential address from my husband's work address due to the shutdown. In the process of placing my order, I received a message stating that there was a problem with my account and that my order could not be processed. I contacted customer service and was informed that someone else had used my address and defaulted on an order so that no items would be shipped to my address. I informed the rep that I had ordered thousands of dollars of items and paid for each item in full. I did not understand why they were targeting my address and not the person who defaulted on them. I was told that the incident is under investigation and that I will be contacted in 7-10 days. Why should I beg HSN to take my business? Due to their policy they lost a $700.00 sale. I can't understand why HSN targets an address and not a person. I am a good standing customer and have ordered thousands of dollars worth of items from HSN without incident.

Lying disrespectful, false promising arrogant, unapologetic ** took my telephone order for computer with "package deal of Viper, lifetime service and laptop + tablet'"and never delivered even after taking money 1st payment, and did same with next second order this time for cook ware. They should be sued for false advertising at least. I WILL NEVER BUY ANYTHING FROM THESE JACKLEG BOOTLEGGING WHIPPERSNAPPERS EVER AGAIN. Nuff said.

On the tube, they showed ACER it's user-friendly, smoothly, effortlessly accessing the programs (that all come with it), $500-$1,000 worth of precious software. Skype, Cloud, 20 other programs. One emulates Micro Word, Corel, but you got to buy Word (after 60 days) if you want MS Word. Now every program shown on HMS was on an icon, push a finger flick, poke, boop a de boop, bang, open, Skype and all the other fantastic apps. THAT REALLY HAVE NO PRACTICAL USE since no instructions except multiple code it seemed for each and every app including SKYPE which I really wanted & need. Could not get sign on. Just kept bring back to #777777. I THEN CHANGED ALL MY SECURITY INFO, BANG the number 7777777 still there. Can't go any further.

I purchased an HP Pavilion 6/g series notebook for my daughter in May for school. Three months later, when she opened it up, the screen (monitor) was all scrambled, full of lines, like cracks internally. It's completely unusable. I called HSN and was told they couldn't do anything about it. I'm a single mom and had to use their flex pay plan; otherwise I couldn't afford to pay the total amount at the time of $600, which was still a hardship for me. I will never purchase anything from HSN again because they do not stand behind the products they sell.

I purchased a laptop computer two months ago and I purchased the three-year maintenance agreement with it. Their website says the agreement will be mailed within 3-5 days. Two weeks later, it had not arrived and thus began a series of calls. I cannot know if it covers all I expect until I read it. I was told to wait a week or two. It has been two months plus and still nothing. Now the agreement company tells me they never send it prior to 30 days, which is the time you can return for a full refund.

These people have cancelled my account, not because I failed to pay them but just because during the Christmas time I send some of the things back. Now my mom is trying to order from them and they have cancelled her account for no reason, probably because I am her daughter. These people are treating me as if I have stolen from them or not paid them.. I need to shop from my house as I am semi-handicapped but more than that, they have insulted me when they know I pay them ahead of time. Someone should look into this, evidently no one is. Unfortunate VP of customer service.

I'd rather order from QVC, their customer service is great and they help you with your order and shipping problems. The phone customer service for HSN is awful. They don't take responsibility for their mistakes as far as orders and shipping problems go. It's like they're saying to you, "Sorry it's your problem, deal with it." Which is rude and unprofessional and I don't want to deal with a company like that. Won't be ordering from them anymore. Once was enough.

Ordered a 47" Westinghouse TV for my husband for Father's Day. Received it and set it up. After a couple of days noticed a spot on screen. Called Westinghouse and described it and was told it was a defect and that I should send it back to HSN. So I called them to get the procedures and they told me they were sold out and were going to contact manufacturer to see if they could send one to exchange. I returned the TV on a Monday by UPS and called them and this time they told me they had some TV's in stock and as soon as they would receive the TV back to the warehouse they would send one out to me. So UPS showed the delivery to be back to them on Thursday.

I ordered an 8-pc. bedding set for a guest room. So, it was over 3 months before being used/washed. It came apart in the wash. I wrote them and was not asking for refund due to the length of time, just letting them know that what I got was terrible merchandise. I rec'd a letter back saying I could return it, full refund; however, I would have to pay postage and they suggested insurance. Okay, that was for $170 back... it cost me $82!!! I did not receive a refund as they said I would; they gave me a credit. So, had I known that, I would have just kept the bedding and donated it to an animal shelter and not spent the extra $80 to ship!!!

I have been a customer for several years and recently moved the first time in 20 years. Evidently, the prior owners of my new home didn't pay a bill with HSN and I can't get anything shipped to my new home. I've called twice. They won't do anything about it, so I no longer shop with them.

The tablet was a piece of trash. Something is wrong with the power button... I turned it off, now I can't power it on. I read complaints from many other customers that have this tablet. I contacted Nextbook and received no help. HSN should be ashamed for selling and ripping off customers. Don't buy Nextbook products.

I purchased a Samsung TV and was very excited but a week into enjoying the TV, it stopped working properly. I wanted to keep it but it had too many issues. Samsung says I should not be having those issues with the TV and suggested I have HSN replace it. I called HSN and it started off great. Then Senior Account Manager said, "We are sold out." After escalating the issue, they decided to offer 2 different replacements which were the older version than the one I purchased... I refused both. Then they offered another TV which was great and discounted the item.

I've been with HSN since 2007. I've shopped every year, every month, every other month and have spent so much money money on them through the years. Just this past year in October 2012, I was doing early holiday shopping for my family, friends and special people in my life. However, a lot of my orders that I've ordered came damaged, leaking, broken or just torn (broken, empty boxes). I had my order that was left by UPS totally empty and nothing was in it. I contacted HSN in. They had me on hold, switched me from service rep to one supervisor to another for two hours. Finally I was told that in order for me to get a full credit for the order, I need to file a police report and call UPS. Then call HSN back to give them the police report number, and they can process my refund. I did just what they told me so and was told by the account manager that HSN will credit me for the order I never received. That should be the end of that.

My sister purchased a No No for $259.00 for me for Christmas and it does not work as easily or as effectively as advertised. I tried it for the required six weeks and contacted HSN customer service for a return on 2/28/13. I was told there was nothing they could do for me as it was past the return date of 2/02/13. This was my first time shopping at HSN and I will not shop with them again. I shop at QVC all of the time and they stand behind their products and have excellent customer service. An expensive lesson to learn!

I purchased this MacBook Air computer for my son for Christmas 2012. When it was advertised on air, HSN said it had all the power you need and great memory plus a fast processor. Not knowing a lot about Mac computers, I trusted HSN. In February 2013, my son started his geometry classes for which we bought the computer. Come to find out, this model does not have enough memory to run the programs he needed (Pages, Notes, etc.). I took the computer to Apple and was advised that I could not upgrade this model as it was built with only 2GB of RAM and to run the Apple programs, you need 4GB. I argued with HSN for two days and they were unwilling to resolve this issue in any fashion. Now I paid $1,200.00 for this piece of ** and Apple sells this same computer with the 4GB of RAM for $999.00. I will never, ever purchase anything from this lousy online store again. QVC will get all my business from here out.

I bought a tablet from HSN. Of course, they say extreme low price blah blah blah. I found it's the outdated model and is $80 cheaper everywhere I checked due to old model and new one released. Stay away from HSN. I have researched and found this is the case in nearly all their sales. Buy at your own risk!

I have shopped on HSN for 10 years and had no problem. They issued me a credit card with $750 limit. I used the card for years, never missed a payment. In 01 and 02 of this year, I paid my bill online as I have done for years. I went to use the account in March and was declined. I was charged $70 late fee and they said I had to wait six months for review. I was never called or sent an email that my payment did not go through. Come to find from reviews, same thing happened to other people. HSN needs to get rid of this scam bank. If not, class action suit will be filed and HSN will lose many customers!

I returned a dress using their smart return label on Feb. 28th. Every day I checked on it and finally on March 7, 8 days later, HSN told me the post office scanned it in Chicago where I live. Why was it still there 8 days later? They then said it was insured and I shouldn't worry, but they insisted that even though it was in the post office possession, that I would continue to be charged until they received it in their warehouse. And if they ever did refund me, I would be rebilled if it never arrived in the warehouse. Now they can see that the item is due to be delivered to them today, and I am told they still are not going to reimburse me for this item unworn and with the tag still on it. If they acknowledge that I haven't had it, then why are they making me wait for a refund?

February, 2012, I purchased a Hoover Upright from HSN and the day it arrived about a week later, it didn't work. We called HSN and they said, "Call Hoover! If you don't get it resolved, we will issue you a refund." This vacuum cleaner came with a five year warranty. Hoover was unable to solve the issue by phone, so they said they would send a FedEx Label via email to pick it up which they did. But they sent a link rather than the label and after printing, it disappeared.

I placed an order for the today special vitamins and I asked for the 360 because that was the very best deal; however, I received the 180 count. I called their customer service and the woman told me I didn't order the 360 but for the 180 instead. She said I could pay the normal price for the larger size. I asked for her manager and the manager said the very same thing. I told her I didn't order the 180 and explained how the voice prompts explained the item I'm buying. I told her that she is wrong. I did not order the 180 and I didn't appreciate her saying I was not telling the truth. She insisted I placed the order for the 180 and not the 360. I told her I would return the 180 and never buy from them again. This is not the first time I've had this problem. I checked later and found they ran out of the 360. I think they just sent me the 180 and thought I'd just accept that size. I have many problems with HSN. They do not care about their customers and I will never buy another item from them again!

I spent well over $100 total for face cream to help with wrinkles. I bought three of them. I have been using it everyday with little or no results. The second one I opened, the pump is broken. I did not open the third one. I would like a credit at minimum for at least one, the broken one, but HSN will not because it is outside the limit of returns. I had to talk to a supervisor in order for her to take back the broken one and exchange it. They were not even going to do that. So lesson learned. Do not buy multiple amounts of something in order to save money unless you open all the items to make sure they all work! Also, only buy one and use it because if it is not working for you, you are wasting money!

On October 31, 2012, I placed an order with HSN that totaled 6 line items. I received the initial shipment from HSN (shipping time impacted by Hurricane Sandy), but it was missing 2 of the 6 items ordered. After waiting an appropriate amount of time to see if the missing 2 items would be shipped separately, I contacted HSN customer service. A very pleasant representative took my complaint and promptly shipped out the missing 2 items (which had already been paid for, but not delivered). Fine. Issue resolved by early December 2012, or so I thought. Then on February 9, 2013, my credit card was charged for the 2 missing items from the original order (paid for at the time of the original order) resulting in my being charged twice for these 2 items. This was done with no notice from HSN by phone, email or USPS mail.

I purchased 3 sets of Highgate Manor set of 3 LED flameless candles (HSN item 190 186) just before Christmas to be used as Christmas gifts. One of the sets had the mid-size candle fail. I called HSN on 2-7-13 and was horrified when they said they could not help. I would have to had returned the item by 1-31-31. Apparently, there is no warranty beyond the 30 days that HSN gives you to return an item. What horrifies me is that HSN does not hold their vendors to a higher level. They certainly do not care about the purchaser in any way. I wish they were a reputable company. But after this experience, I know they are not. From now on, Bed, Bath & Beyond will get my purchases. They have a policy of taking back any item purchased at any time. Now that is a company that believes in customer service.

I purchased an RCA portable DVD player in July. It was to be a great Christmas gift, so, of course, it was not opened and played until December. Well, this unit did not work so I wanted to return it. Nope, I can't return it to HSN and it's a hassle to send it to RCA for repair. I’m not likely to buy from HSN again unless their return policy improves.

Total disappointment all the way! This was a gift for my son for Christmas and it was his only gift. The look in his eyes when he opened this was priceless! First, I was worried that I wouldn't get it on time and luckily, I did receive it on time (not that it mattered). I gave this to him on Christmas Eve so he would have some time to get it together, set it up and play with it because we have 30+ people over on Christmas Day and it's hectic. My son played around with it for maybe 90 minutes because it was late and he had to get to sleep. On Christmas Day, after everything calmed down and dinner was over, he got it out of the box to use it and he couldn't get it to come back on. We tried everything. We even tried searching for help online. Since it was Christmas, there was nothing I could do that day.

I went to order from HSN and the purchase would not go through. When I called customer service, I was told that this address was blocked because two other people here did not pay. I said, "What does that have to do with me?" I was told that since another in my apartment did not pay, the system automatically blocks this address from ordering from HSN. They said it would have to go the a different department for them to verify. In the meantime, I could not order. I could not believe this and am flabbergasted at what I was told.

I ordered a SodaStream from HSN on Dec 11. I mistakenly put in my old address (I had just moved). When I didn't get it, I called to find out why and that's when I was told that UPS was trying to get a correct address. The HSN person took my new address and said she would change it and get the product sent to me. I didn't receive and I called back and was told that HSN couldn't change the address, that I would have to call UPS. I did and UPS told me that I couldn't change my address, that the shipper had to. I went back and forth between HSN (who told me that if they got it back, they would refund my money) and UPS until finally a wonderful UPS lady changed the address for me and it shipped to my new address. But it wasn't complete. It was missing two of the carbonating bottles.

I sent my aging mother who loves HSN a $100 gift card. It was supposed to be delivered same day via email. She received no email. I contacted HSN at the time and they said they had shipped the card. I thought nothing more until I was talking to my mom this Christmas and she said she was curious why I hadn't sent her anything last year. I told her about the card. I had my sister check her email to make sure they hadn't actually emailed it. No such luck. The card was never used. I contacted customer service who were "oh-so-sorry" but could do nothing about it because too much time had elapsed. They couldn't look up the card and see it hadn't been used and offer a replacement or refund? I'm never dealing with them again. Buyer beware.

I have used HSN in the past with no known problems until now. I contacted HSN to purchase 2 same items and they wanted to charge me 2 delivery prices for the 2 items to be delivered to one address. I then canceled the order and the lady said it was too late. I would have to call customer service the following day. When I called, I asked what was their policy on delivery cost and explained my situation. I did not agree so I wanted to terminate my relationship with HSN. I was told they could cancel my order and they could not remove my name or my credit card from their database. I will never order anything else from them and will let all my friends know how they treat customers. After reading all the complaints, it’s only a matter of time before they will be out of business. Some people I have spoken to intend to go Facebook and Twitter and spread the word.

I ordered a Samsung home theater system (HT-4500) and received it yesterday. I went to Best Buy today to pick up some accessories and noticed that the same model number that I had purchased from HSN looks completely different from the model at Best Buy. I decided to look at the Samsung website and it was the same scenario there as well. Not only did I receive last year's model but I also paid $299 for the old model when the new model is selling for $269 from the retailer itself! Typically, it would be more on the Samsung website. Then I looked at my other options from HSN and realized that they are selling last year models for more than the current model is selling for in stores for most of the products. I do not recommend shopping here unless you do your research!

I have been a customer with HSN since the late 1990s, but this last year here in 2012, it has not been pleasant, especially when purchasing anything electronic. They seem to be more than willing to sell any manufacturer's defective or need-to-move merchandise to their less than savvy customers. As well as playing with dates to lock you in, all I can say is I got duped more than once, so it was time we parted. It is such a shame they are willing to lose long time loyal customers.

I purchase several items from HSN (total of 3), a skirt and a purse by IMAN and a body shaper. The skirt screamed cheap before I could even get it out of the bag so I immediately returned it. The body shaper was "okay" but not worth the price. The IMAN purse, in the course of one week, fell apart. Once you zip the zippers up in one direction, they would come apart in the other direction (and this was with all the zippers on the purse). The purse was cheaply made and of very poor quality but cost over $200 (HSN did not apply the free shipping discount that they promised).

I’m thoroughly disappointed in HSN. I ordered bars/cookies for my mom in MN for Thanksgiving. They never got delivered. I ordered eyebrow filler for my mom. It got here and was all dried out. She had to pay to send it to me from MN. They sent a second one and it was worse. Now they have the audacity to ask me for another purchase price to send the third one out. My mom just called me this morning about the second one. She's sending it back today. They suck. Why not check to make sure your product is good before you send it out? Lazy, stupid **. I'm so embarrassed for you.

I ordered a 42" LG TV from HSN. I received email verification of the order and was told the TV would be delivered in 7-10 days. Starting on day 7, I made several phone calls asking when the TV would be delivered and was told the vendor had not yet shipped it. Finally, on the 10th day after the order was placed, HSN informed me that the order would not be filled. Adios, goodbye. No attempt to satisfy me with an alternative TV. I passed up great sales in the stores for at least two weeks anticipating this TV would be delivered and wound up with no TV (nor an offer for a substitute) from HSN and stores that have finished their great sales.

I ordered a Nextbook Tablet on HSN on November 26th. Considering that it is December 12th and it hasn't even shipped yet, I am very angry. You see, this normally wouldn't be a problem except when I was in the process of placing my order, the site said that it would be delivered in 3-7 days. That was a very important factor in my ordering. I could have just as easily gone to a store and bought a tablet and walked out with one in my hands. I have contacted customer service numerous times and they always give the same answer about blah blah blah, it is being shipped from the warehouse blah blah blah. They are liars and thieves who have deceptive business practices. Do not order from this company. They will just screw you in the long run (or short).

In July 2012, I purchased a Joy Mangano Madison Ave purse in color saddle. This is my second Madison Ave purse. I saved it for vacation in November 2012. Much to my surprise, the zipper will not stay zipped. As fast as you zip in one direction, it unzips. I called HSN today to say I wanted to exchange the purse or send it back to be repaired. The customer service clerk was nice but told me that Joy Mangano does not warranty her purses! The HSN return policy says I have to return the purse in 30 days. Since it was purchased in July, I'm out. Joy Mangano is always described as the greatest inventor of our time but she will not warranty her product and neither will HSN. I'm very disappointed in HSN and this will influence future purchases with HSN. Good bye, HSN!

You can never return an item without costing you money. Wow. You may not like something and then you have to pay money for something you don't like. I have learned my lesson here that HSN doesn't give a crap about anyone. Trust me. Their customer service rep would just say, "Oh well, just don't shop with us anymore." You won't get your money back until it goes through many channels. This place sucks!

I ordered an SSN Microcurrent Tone + Correct machine on 11/18/12. Today is 11/29/12 and it still has yet to ship and they don't expect it to ship until 12/18/12, a month after I ordered! I ordered when they still had plenty of them but they sold far more than they had on hand. After speaking with a supervisor today, all I got was platitudes. No help, no remuneration. Nothing. It's as if they truly don't care about the customers anymore. I've ordered from them for years, but this has really turned me off to them.

I was ordering some Beats headphones for Xmas, one pair in pink and one wireless pair in white. When I clicked on submit, a popup appeared which told me I had to call their number to complete the order. In speaking with the Customer Service rep, I asked her to change the white pair to black in which she complied. I specifically asked the rep if there were only 2 Beats items in my order, one for pink and one wireless for black. She acknowledged, yes. The next day when I reviewed my order status, the Customer Service rep had added another pink and an additional black onto my order and posted the warranty insurance to the wrong headphones as well.

I received a letter in yesterday's mail from HSN concerning the number of items returned during the year. It seems they have a problem with me ordering an item, checking it out at home, and returning it to them because (a) it was the wrong size, (b) I simply did not like the item, and (c) it was not exactly as presented on air. The letter said, and I quote, "We value your business, but place an order if you sincerely intend to keep it, or if you keep continuing to see the same return rate, we will close your account. In many cases, we are unable to use the refunded merchandise [not true] and forced to take a loss." I have been a customer for over 10 years, purchased a lot of merchandise over the years, spent plenty of money, and resent this particular letter sent to me. Their on-air advertising says you can purchase and return any item for any reason if you are not completely satisfied. I was wondering if anyone else has shared this experience. I know I won't purchase anything else!

Item worn by models that are HSN items & numbers not given - I have called on several occasions when I see an item that I know is an HSN item but the order representative can't give me the item number. Previously, all items worn by models had an item number near the item when the item was not discussed, but they no longer do that. It's very frustrating to see an item that you want to purchase, which is an HSN item and no one can give you an item number.

It's not even two weeks since I bought this Emeril Lagasse 13-piece nonstick/non-scratch pan set, but the frying and sauce pans are now scratched up. I bought this set at such an expensive cost because it's nonstick and non-scratch. Well, both of these things happened to the set. I talked with a representative at HSN and she stated that I needed to call the manufacturer. HSN is the one guaranteeing the lifetime non-scratch and nonstick but they want no part of the return.

During a Wolfgang Puck show, I ordered an item. It showed on TV that it was with two flex payments. I was told (automated?) that I had a chance to talk with the host, that alone shows you it was during the show. I hung up because they charged the full amount. I did not hear a thing about flex payments on automated service. Last time my sister ordered a product from Wolfgang Puck, they automatically billed my account instead of her account. I sent them an email immediately. I am furious. There are two different accounts with different names. They just take money from whatever account.

I bought one of their green skillets for approximately $89.00. I ordered from their website in which I had just sat down and registered a new account. I ordered with my PayPal account and they also had my new address as verified. I waited 3 weeks and called them as I had not received the item. The agent informed me that it had been shipped to my previous address (I had moved from there 7 months prior). He said there were two accounts for me in which the original had been opened a few years ago. He said he saw where the problem was and had corrected it. He made an entry that the item was returned so that I could get a refund. He acknowledged that I did order the item using my new address but somehow when it shipped, they had the old address, which is odd because it should have raised a red flag with PayPal because the address they shipped to was unconfirmed.

Overcharge in interest: I bought a computer and a printer, and I was paying more than the minimum amount. I was down to about $700 when I made a $300 payment last month. I just got a bill that was about $130 less than the previous balance. When I looked at the interest, it said $157.63. I called, and they told me that when I bought the computer and printer, it was a 9-month promotion deal and that if I had paid it off entirely within the 9 months, I wouldn't have had to pay interest. I checked my previous bills, and there were interest charges on every single one of them. Talk about rip-offs.

I purchased the SSC Facial Tone and Lift System offered by Serious Skin Care on Home Shopping Network. After using it twice, I was forced to go to the doctor immediately as the skin on my face was severely burned from the underside out. It was like being microwaved. The doctor (name available upon request) is concerned about the long-term soft tissue damage beneath the skin and possible consequences. Not only has HSN not taken this seriously, they wrote it down in my personal account and I asked for an incident report and an email as to how they are addressing this issue to no avail. They have also blocked my ability to write a product review on their site to protect other women from experiencing this pain and medical expense. Please contact me with what are the next steps and processes as I fear legal action must be taken.

I didn't receive two of the items I ordered. When I called, they told me the first item was on the way, but the other was not available except in a different color. So, they asked me if I wanted it in the other color. I told them to please send in a different color as the other isn't available. I did get the other color, but I then was sent a letter that I had to mail back the other one. I called because it states we are satisfied with UPS' investigation.

I ordered a Father's Day gift. Today is the 5th day and it has not been shipped. It was a tin of David's Cookies. If I had ordered from Amazon, the product would have gone out the next day.

I've been a customer for over 25 years. I got a TracFone in February and just now tried to activate. It's supposed to be good for a year service. I bought these in the past and had good service. Guess what? They have changed the promotion, must activate or lose all minutes and year service within 60 days. So $100 gone and they don't care. Never will I shop with them again. I have been royally ripped off.

On 5/19/2012, I made a payment with my debit card with Home Shopping Network (World Financial Capital Bank), and I used my H & R Block debit card. I usually used my Chase checking account number. After the incident, I looked online to see if my credit card payment, as usual when I do make a payment, was credited properly; and I saw where it wasn't. I contacted the Customer Service Center and asked to speak with the manager, because it said that payment was doubled. She said that she saw where I made additional payments to my account and it was a one-time occurrence and I had always made my payments on time and that it was not going to be doubled.

In December 2011, I bought an Impression I10-80 Tablet. After, I returned the item because it wasn't what I expected. So, I called customer service and they told me to return the item. So I did, but they never told me to me to make sure and get a tracking #. After a month, I started calling and asking about my refund and until this day I haven't gotten my refund back and there is no use. Like everyone else says, they throw the ball to everyone else except them. This site should be shut down! I guess I lost here but I will make sure to post this in my Facebook and ask my friends to forward this. That way, they stop shopping in this site, HSN. It's an easy place to steal your money. Be careful, it doesn't matter how polite you are, you aren't getting your money back.

In the past year 2011 and 2012, I've ordered clothing from HSN. It had to be sent back due to poor quality control. It's been frustrating for me, because most of the clothing were sent to me damaged with dye spots, inconsistent shading of the dye (such as the white color has a tint of blue and is not a true white as in my jeans), beads and stones falling off or missing, or the color of black or indigo transferring onto everything as in my jeans. Also, the HSN would send the wrong item, such as a TSV pant which is cheaper than the one I ordered. You'd wash a garment before wearing as instructed, and the seams would come apart. And there are sizing issues (inconsistent sizing). If I order a size 12 in every color, all 3 sizes should fit the same. This is not the case. I'm not the only one who has experienced this issue. Buyer, beware as I'm no longer buying clothing off HSN.

Bogus Charges on HSN: Two charges were made on Home Shopping Network in my name for $899.95 and one for $1299.95, which was taken out of my debit card account. The order will be received on 4/02/12 and 4/13/12. The shopping network will not discuss it unless the person who ordered it cancels. This is crazy—it’s my money. I have tracking numbers also: ** via UPS and ** via AIT Worldwide Logistics. Please help. This has already taken out of my account.

My husband purchased the Nextbook Premium8 from HSN in October for our anniversary. I have not been happy with it! It doesn’t have much memory, even with the SD card inserted. I haven't been able to download things. I lost all the books that were ordered from KOBO. I also have tried to download apps and games from Slide, only to find out that they aren't included in what is on my tablet.

On 2/20/2012, I placed an order for item 617720094 with HSN. One minute later, I cancelled this order, as I realized that with my disabilities, it would not be wise to use this equipment. I called HSN, and got transferred many times. Finally, I was able to speak to someone who said I should take the matter up with PayPal, because they were the ones keeping my money. I called PayPal numerous times, only to be told by 2 different reps that they have contacted HSN to resolve the issue. Here I sit with the order cancelled by HSN, and PayPal is keeping my money. Each one blames the other. I am more than dissatisfied. I am very upset and angry that two reliable companies would stoop so low, as to not refund my money on a cancelled order.

I ordered this bag from HSN over a year ago and I still have not received the bag. I paid for the bag, so frankly, I don't see what the problem is. I have called several times in regards to this item and they keep giving one story after the other. I'm sick of this and I want what I paid for. Since when does it take over a year to get the item the customer paid for? I give HSN a lot of business, so this treatment is totally unacceptable. I really don't appreciate paying for something and not getting it. I'm tired of getting the run around from HSN and sick of their excuses. I hope you can fix this because I've had it!.

I made an order of TracFone on 02/11/12. I received it five days later. It has a promotion of triple minutes of 1500. I did everything indicated on the welcome guide. I called wireless center and transferred 120 minutes from my old TracFone which was done. I then called 1-888-281-8444 for the next four days daily. I have left my cell phone on and nothing has come through (promotion minutes). I finally called customer service at 1-800-284-3900 and talked to a gentleman who informed me to do this online. Order #**, and zip code 46368; item no. **, tracking #**. Other than customer rep number, it is automated and I cannot talk to a person. Every time that I have called, they have on recording indicating a problem but nothing is done about it. I like the phone but if I cannot resolve this matter, I will have to send back the phone. Thank you. Please help me with this matter. My home phone is ** if I need to be contacted.

One order of coins came with the wrong certificate of authenticity which they said was the vendor's mistake. They told me to return it and they would send correct authenticity. I only saw the end of the airing on TV and thought it sounded like a good deal and I wanted to purchase. When I received and read the certificate, it showed that I was missing a part of the order. After 3 months of shipping back and forth and charging me sometimes and sometimes not, they told me they no longer had the rolls of pennies. At this time, I had returned all the incorrect pennies so I had none. I also ordered a Kodak printer. When I received it was used because ink was installed and part empty and parts were missing. Soon after that, they wanted to give me a credit for the pennies and applied to the printer. So now when I ask for refund on printer, which I have returned they say they already refunded which they have not.

I received a $50 gift card toward Home Shopping Network (HSN) purchase. Total of purchase is $45.85. However, after speaking with 3 different customer service reps about inability to complete online transaction using their gift card, I was informed that I was required to provide a personal credit card number or I could not use card. I explained that this made no sense, especially since the purchase, including S&H, was less than the amount on the card. All I kept getting was, "I'm sorry, but you need to use a credit card in case the purchase exceeds." What? Total purchase shows up online. Also, other than their word, what guarantee do you have that your card will not be used illegally for future unauthorized purchases? ** is the link. Thank you in advance for looking into this matter. Also, their card has an identifiable number on the gift card itself!

After I returned the telephones back to HSN shopping, there was nothing they could for me. T Mobile said they don't give money back. Go back to the place you brought the phone from. I went back to T Mobile for over two hours, no phones and no money. I tried over ten times, still no money.

I purchased a TrackFone from HSN on 11-12-11. The deal was 1,200 minutes, and triple minutes for life. Nowhere in the presentation did they state there was an expiration date for the 1,200 minutes and triple minutes. I was 12 days past the date, trying to activate the phone. When I activated it, all I got was 20 minutes. I called HSN, and was told I would have to call TrackFone. I called and emailed TrackFone. They told me I would have to talk to HSN wireless, and get a PIN. They gave me another toll free number to call. I called that number (1-888-281-8444), and every option said I chose an invalid option.

I am sad to see all of these complaints, mostly about Christmas gifts and returns. Yes, while it is disappointing to not get the item by a holiday as expected, they also gave me a great idea of printing the info out and including a picture of the item which I did and they were just as excited to open that as they were the actual item when it arrived. No one seems to take into consideration that once it leaves the company you may order from they have no control over the USPS or UPS. So even if they sent the item on time if there was a delay with the mail or UPS, they can’t do anything about that. I have also sent several items back for a refund and never had one problem as they let you keep item in your home for 30 days and also give an additional 15 days to send it back to them.