HSN Reviews

On June 21, 2025, I purchased the Omega Time Saving Cold Press Batch Juicer on sale for $159.99 with free shipping. The item arrived on time via UPS and was so excited at first so I ordered from the grocery store some fruits to try this machine out. I read and followed the instructions and assembly as shown, prepared the fruits, plug the juicer and push the switch and nothing. The brand new machine that HSN sent was defective and does not power up. I checked the troubleshooting online for this machine and still nothing, no power at all. I am so disappointed that the brand new item I purchased from HSN to finally replace a 65-year-old juicer from the thrift store will not even power up.

I've been with HSN for many many years. But today I got an email about a product I ordered That I never received I was refunded and all was good but in the email it said that it was investigated and says it was delivered but I never received so they are going to refill be for it. They have never done this to me. I called customer service and they sure didn't care at all. I've never had problems with hsn...so told her I want to pay everything I owe and that I was done with hsn and I will delete the app.... I can't believe this. I bought quite a bit of stuff from y'all too... So bye bye.

I purchased a double stack juice dispenser from HSN. I called them because the spout for the dispensers are broken. They do not work and it is brand new. They told me that it cannot be returned and that they cannot give me the spout's replacements for this item because that's all I really wanted. I didn't need a refund and I didn't need to return. All I wanted was new spouts and I couldn't get that. Whatever you do do not purchase from this company. You will regret it. It's going to be a waste of your money. Customer service was horrible as well. It lies about its wait time when you are waiting on the phone. I highly recommend you run and close this business as soon as possible. It is a horrible company.

I order several of the Living Glow PRTBL, they were ship individually in a box and then in another box. Two could have fit in one box or they could have been ship together. It's ridiculous that they don't tell you each item will be charged a separate shipping fee instead of shipping in the same box. The amount of shipping is ridiculous. Then Adam the guest service supervisor had an attitude, talked over me and would not provide me the address to write to the corporate office. Same on HSN charging shipping per item when you order more than 1 instead of boxing then together and charging that amount did shipping. They will be returned, I may not get my shipping but I won't order anything else from HSN.

We should have the right to leave ZERO star. I placed a order April 24, 2025. I should have received product May 3, 2025. I called and spoke to an ** May 6, 2025, told her I didn't receive my product May 3 as promised. She told me item was on back order and I would receive it May 8. That was a lie. That order was not on BO, if it was on BO, it would have said so when I placed my order. I checked order status May 8, it indicated order was shipped May 7 and I will receive May 13.

I purchased the Geek Heat. It worked for 40 days and stopped working. Call HSN and they told me contact manufacturer that warranty for only 30 days. I have been chasing manufacturer in China with no help. It's been over 2 months. I will never order from HSN again. Customer service is No. 1 and HSN does not have that. I wish I read these comments before I purchased.

Returned a defective steam mop with their prepaid label that took me 3 months and 20 plus calls to get. Took to UPS. Dropped off. Got a $40.00 credit for 1st payment and taxes. Looked at my credit card 2 months later. Still billing monthly payments? Called customer service. Terrible service. Said don’t show they received? I saw I got credit for 1st billing through Receipt Away. I asked, "If you didn’t receive why was credit issued." Said for my trouble. Refused to stop billing. Have 2 steam mop paid for 2. Horrible company. Customer service is the worse.

I just bought a Garmin RTL515 from HSN and received it today Apr. 4, 2025. Their cost 199.99. I went to the Garmin site just now Apr. 4, 2025 and they have dropped the price to 149.99. I contacted HSN looking for a price match and they won't do it. That's very poor business practice. They say they can't match other retailers. Well, Garmin isn't another "retailer". They are the brand. I'm livid. Snakes.

Spent $300 on a laptop that the host ASSURED buyers that it was WONDERFUL/FAST/EASY TO USE, ETC. ETC. PLUS, if a person had any issues w this hp computer there was 2 yrs of "help" included in the cost AND that "those people" would fix the problem & if they couldn't fixed it they would replace it". HA. ALL LIES! MINE QUIT IN 3 1/2 MONTHS. Was given runaround by this "help" line. Was told it was "too late" to return item to HSN. I'm out $30 & have a piece of JUNK that won't turn on.

I purchased the 3-pack of Samurai Mini Smoke Alarms in May 2024. In February, 2025, I was notified that they had been recalled and I should follow instructions to return them for replacement because they did not work (which "could cause death"). I went to HSN and was redirected to a website with instructions for replacement. A few weeks later I received totally unacceptable large hardware store style cheap smoke detectors 4X the size of the Samurai Model "SM1" which are useless to me and not what I was sold by HSN. HSN Customer Service refuses to make good, claiming that they will do nothing when their supplier makes a deal for replacement with Federal Consumer Affairs. From my perspective, my money was taken under false pretenses. This convinces me that HSN is not a responsible retailer and I will never buy anything from them again.

We purchased a pair of E-Bikes before Christmas - I was not able to reach the pedals, we contacted HSN to return both (2nd bike box was never opened), was told because there wasn't anything wrong they'd not send a Return label for shipping back - we were told we had to Pay for the shipping which cost the amount of one bike - $1000, both cost us $2200.

I signed up for their marketing list for a coupon but never used it. Despite multiple unsubscribe attempts and even calling customer service, the marketing emails keep flooding my inbox daily. Stay away from them.

Placed an order. I received my order and the boots were damaged. One was too big, the other too too small in to toe box. Mailed back to HSN on December 6. Made two phone calls on Dec 13 - Dec 18. Told that they received item on Dec 16. It takes a week to examine the item to make sure it was an accurate reason to return. That will take until the 20th and then they have 72 hours to refund my money. The customer service Lynne stated mine wasn't the only return they had and it just takes time. I told her I was very unhappy with the process, that Amazon refunded money the day it was sent back up to 3 days later, not two weeks later. She said she would make a note on my account. I felt she was rude and not very helpful at all.

I spoke with the supervisor of the HSN credit card James ID: **, who was extremely rude and refused to remove a $2.00 that HSN has now implemented for the paper credit card statements. Be aware of this sneaky charge!!! I spoke with another representative last month who removed that charge. I asked not to send me any paper statements anymore as I planned to pay by phone and they said it’s fine. However, they send another statement with another charge of $2.00!! And refused to waive it this time. According to James, it’s the one-time “courtesy”. Well, they just lost a loyal customer. Buyer beware!!

I recently returned these two items. After only using a smidgen of both, one left my hair feeling and looking horrible, and the other left me with a skin rash. Upon returning everything in beautiful fashion, I received the compensation of $1.44 and $10.88, respectively. So I got $12.32 for $72.95 worth of products. Not happy!

HSN return policy. They keep it secret as the cost if you have return anything. I didn’t plan on returning my items as they were gifts, due to certain circumstances I had to return my items. It cost $70.00 to return items that I realized were cheaper on Amazon. I didn’t buy them there but surprised what a scam HSN is. Beware!!!

HSN delivered an order I never confirmed and I never received an email confirmation. I was surprised when a huge microwave oven was on my porch that I wasn't expecting. I looked at one on HSN, put it in my cart and went to other sites to look. Imagine how I felt when one appeared! They charged my card on file and won't pay for return shipping although I received no email confirmation and never placed the order. I received a delivery confirmation, though. Something ILLEGAL and FISHY is going on here. They definitely should pay for return shipping and I see other customers have had similar issues.

I placed an order for an headphone set, decided to return the item back to HSN. I went through the return procedures and printed the label provide by HSN,with the address HSN National Cellular National Cellular Linden, NJ 7036; the post office stated the address was incomplete and I could not mail the item to that address. I looked up a maiing address for HSN and sent the item there with the return label inside the item. HSN is saying I should have called them to get the correct address, which Tammy provided (National Cellular 16 McKinley St, Linden, NJ 07036,) I provided her the tracking number and she said HSN could not refund my money because they can't locate the product. So its my fault that they provided a incomplete address. I think they should have put the correct address on THEIR site or in the 6 lines of instructions on the return page.

Terrible product. The Geek Aire fan purchased from HSN. The fan is rechargeable however the one I received will only work while plugged in. HSN will not help. I bought it August 17th but did not need it until Hurricane Milton. I should have tested it when it was received. I will never shop HSN again.

The other night I was placing an order on the HSN app for a birthday gift for someone. So I was using the bill to ship to option and while I was checking out, the app kept glitching and just closing out on me and going away, so I went back in it. Glitched again. Booted me out, went back and glitched again. Booted me out even before it Was completely finished granted they have my information from previous orders. This is about my experience with the app, and the fact that their customer service is extremely narrow. The next morning I logged in to see what the estimated delivery date would be since it was a birthday gift and saw that I had four duplicate purchases. Most places would stop and verify that you wanted for those. QVC has done it before, If I were using one of my other credit cards, they probably they probably would’ve contacted me about it, but I was using my HSN card.

HSN doesn’t stand behind their product or customer. I have been a customers for many years and ordered countless amount of Money and things from them and I ordered two outdoor wind spinners that are missing parts and I can’t even put them together to use and they offered me no solutions to help fix the problem other than 5 dollar refund for me to go find some screws. Absolutely not!!! I am parting ways with them as of today!! HSN keep your five dollars and you never have to worry about Me ordering from you again!!

Horrible experience with HSN/Synchrony… After I fully paid off my account as stated by their rep I get another biil not only saying I have a balance due but now a late fee… Never again will I use this shopping network. Going back to QVC that has their business and American reps educated and knowledgeable

REFUSED to send me out a replacement item until I send back the original- fine, however I don't have a return label which I asked for TWICE NOW, and they aren't guaranteeing the replacement is in inventory- so if I send it back, then what? I'm stuck without the item I want that is discontinued. THIS IS A LOSE LOSE SITUATION, AND THE MGR I SPOKE TO WAS RUDE.

Unfortunately, I have had several issues with HSN. Featured items (on TV) prices are quoted primarily with Flexpay prices (the option to spread the full purchase prices into 2, 3, 4, or 5 monthly payments. This is misleading, as customers may be under the assumption that the Flexpay price is the full purchase price. Additionally, regardless of the number of items in the order, there is ALWAYS a shipping fee per item. So an order for 4 items contains the same shipping fee for each item (4 X $3.50). Other retailers have one shipping fee for all of the items in an order. In the case of returns, the same is true for shipping fees. Return 4 items, shipping fee of $7.95 per item (4X $7.95). To add insult to injury, many of the designs featured on the platform are manufactured with defects in sizing or craftsmanship. Therefore, the customer really has little choice but to return the product as it is subpar.

My wife and I have been HSN customer over 20 years. Typically they are pretty good with small purchases. First time I buy something over $200 for ecoflow 2 which came out to be $400 I ordered the 6/16/24 and today is 6/27/24 not only it's late but no idea when it will be delivered. The outrageous thing is that they already charged $102 toward my account for flex pay and I can't even cancel the order. They keep brushing it off to Fed Ex and once I get if I want to cancel it I have to return the product so not only not on time but also I have to take time to go to fed ex. I'm very disappointed. I will buy it from Home Depot, no interest for a year. I live in Florida and it's tropical storm season. I really thought I could count on you hsn. But any further expensive purchases will not be done by me in the future

HSN sent a wrong size which they replaced. They sent a confusing label with both USPS and UPS. UPS stores get confused to USPS. In this confusion the UPS store sent it via USPS. They refuse that they never got it. I got fed up of contacting and complaining how confusing their label is and the hard time I had to send the item back. They re-charged my credit card despite my telling them I have shipped it back at least six times. I asked them for a separate UPS label that they never sent. I had a horrible experience due to their mistake. Not helpful. Poor system. Bad customer service. Like other reviews are greedy on money and have ways to charge multiple times without your consent. Will never buy from them!

I order from HSN, on May 21st, 2024. I was wondering why my package hadn't arrived and I hadn't received an update from them. Today May 31st, 2024, I received and email claim that I requested a refund for my purchase. So I called customer service to be told that they canceled my order and was refunding my money. The customer sales woman said that it was sold out but how could that be, when I place the order off tv, there was plenty. These people are a scam!! I will never do business with them again. Also I will be checking my bank tomorrow to see if my money was refunded back to my account. Please do not shop with this company!! I'm so disappointed!!!! I WISH THAT I COULD LEAVE NO STARS.

I have had good even great purchases from HSN. However, I bought an electric bike from them and found out after it didn't work (I have an engineering degree), that there was no customer support available. I called after seeing another e bike today. Today's special also has no customer support!!!! Do not order!!!!

I placed an order for a laptop for my daughter as a graduation gift for college. We are a family of 5 on a very strict budget. I had to use the payment option and as soon as the order was placed they took my first payment of 338 out of my account. Later on maybe an hour later I received an email saying my order was canceled without any explanation or why and of course still no refund. I needed my money to make this purchase elsewhere but it's 4 days later and I still haven’t received it.

I don't mind spending a little more for an item although we were told this was an amazing price for silver coins but when you go online and see the same exact coin in the same NCG case/rating for literally 50% less one feels abused. On the bright side customer service (Tia) was polite and understanding and handle the return process professionally. Still will never buy from HSN again.

Super disappointed in HSN.. My mother's day gifts never arrive. The way they process individual items, flags our credit cards as fraud, even though the credit card confirmed it was not fraud... Screwed up my order somehow. Did not received an alert a call, a text, and they have nothing but excuses... Guess the ai technonly controls all things... Rep, wanted to argue, rather than solve the issue... Out of the 11 items ordered, the 3 main items for gifts I believe was a bait and switch... No remorse, no concern..

Absolutely disgusting customer service. They charged my account almost 40.00 for a 6.00 flex pay order. The “supervisor” if you can call her that, could not give me any answers. All they could say is they charge your account for the full amount before any specials or sales. So beware! DO NOT ORDER FROM THESE PEOPLE UNLESS YOU WANT YOUR MONEY STOLEN.

HSN has horrible customer service. I believe they billed me incorrectly for the same item. When I called for help to discuss the charges the rude, unprofessional people talked over me. They didn’t listen. It was like being in the twilight zone. People watch your billing with them. This was the worst customer service experience. Just horrible. The situation is still not resolved.

I am so over this company. I just bought a Zwilling fresh and save. A few bags and two plastic containers for 99.00. I just see at Costco a 16 glass set with bags, wine sealer, etc. for the same price. I AM DONE with HSN!!!

HSN thinks you should pay for something you never received. Just because the post office ran its GPS to say it was delivered doesn't mean the person who ordered it received it. They are so stupid they think you are going to pay for something you never received. They blackballed me because I received to pay for something I never received. Don't trust HSN. They are only interested in money. Not for what is right and wrong. I never received what they claimed I was being charged for.

2 returned items - No refund sent back to me or my bank. Refunds are made to method used at time of purchase. I will never use the HSN card again. They use Synchrony Bank same as QVC. After calling HSN & Synchrony I learned they hold your money to pay down add'l purchase balances. Only after month to month payments reach a zero balances, I can call the bank back for any remaining refund balance be returned to my bank. This will take months. HSN does not disclose this part of how refunds work. They are shrewd. I already hate QVC and now HSN, both of which should be held accountable for deceitful business. I refuse to shop here anymore. If you are waiting weeks for an item delivery or refund, something is screwed up. And you get screwed.

I called HSN customer service to let them know the bank they deal with for credit keeps billing me for items I understand should have been paid for, total $115 as I requested the full amount from bank to pay in full balance after a recent order, was told by customer representative that she would bill my account & then add this to my regular payment which I did. I did not want to flex pay, but put on a flex payment & it seems I owe more, another $46.10. When I called to resolve, HSN said they do care, and they showed I owed them no money but nothing they could do to help; call the bank. I called the bank, on hold, long, long time, no one to take call, finally called back to cancel my card. Twice I tried to get balance to pay in full, and I sent it, and twice I got another bill. But I don't know who is getting the money I sent, since HSN said I don't owe them anything. Buyer Beware.

We purchased Hibiscus plants back in 2019. I do not have a green thumb. It was winter time when I purchased them and HSN said they would sent it around April. We got the package with sticks in it and thought "Uh Oh"...We threw them in the refrigerator for around a month or two. Finally planted the sticks and hoped for the best. I wish I could have attached a picture! These plants are crazy big and produce some of the nicest flowers! My neighbors always ask where we got them, we tell them HSN and they grin with a bit of envy. Absolutely satisfied!!!

I am very disappointed with HSN/Synchrony bank. I just applied for their credit card, ordered 3 items. Received them. Basically satisfied with the items. On July 8th, just a few days after I was approved for the credit card, my identity was stolen. A product was fraudulently ordered using my account/credit card. I live in Indiana & this product was ordered & to be delivered to a city in Pennsylvania. I called on July 11th, the item had not been delivered it, HSN stated they could not cancel an order after 11:59pm on the date after it was ordered, even tho it hadn't shipped yet. The item ended up being shipped on 7/15 & delivered on 7/17.

Paid 500.00 for an HP Laptop just over 1 year ago. It stopped working. All l got was too bad so sad. Just lit a match to my money! Never again HSN!!! Home Shopping Network. I was try told there are no warranties on this junk they sold me.