Forever 21 Reviews

I ordered from Forever 21 recently and was extremely dissatisfied with the customer service I received after having a problem with my order. My order shipped from them on April 3, and arrived April 9th. I was extremely excited, being that I was waiting for new work clothes for once I am able to go back to work after this pandemic; and have always loved shopping with Forever 21 in the past. With that being said, once I opened the box, I realized a coat I ordered (that was on sale for the price of $33) was not in my package.

I recently purchased a few items on the Forever 21 app. I paid for them, got a shipping notification and was excited to receive the pieces. The item said it arrived to my city (via FedEx), but then never updated again once at the FedEx warehouse. After about 10 days, I contacted Forever21 via phone and the customer service girl said "she wasn't sure what to do". So, she referred me to other customer service members. They told me I had to fill out legal documentation (an affidavit) with all of my order information & return it to them within 5 days... I did so within ONE HOUR. They said that they'd be in contact within 2 business days and would be shipping replacement items. (I wasn't even asking for a refund - I just wanted the items I spent almost $100 on!) The item was ordered in March (March 23). The package's location was last updated on April 1st. Today is April 23rd. A FULL MONTH!!

So I ordered my daughter something on Forever21 on the 26th of March and 9 days went by and they still have not ship my merchandise and then they finally shipped it and then he told me that two of the items that I ordered was out of stock so my price was supposed to go down so on April 4th they took two payments out of my account. They took the payment that was originally and that was $132 and then the the money after they added the other two items that they took off my order that so it came up with $103. I look at my account and they took the $103 out and they took the $132 out. Of my account.. So after the two items was - out of my total amount it came up to $103. I cannot get ahold of anybody. It's impossible to talk to a human. I'm very upset. I want my money back. I will never order from these guys again. No wonder they're going out of business.

Here’s a brief outline of events which have me overwhelmingly convinced of never again doing business with Forever 21. These events occurred between January 8, and March 8, 2020: 1) I purchase an e-gift card to be emailed by Forever 21 to my daughter for her birthday. 2) My daughter never receives the email. A comprehensive search of email folders, including SPAM, confirms this. I track order on forever21.com - it shows “shipped” status. 3) I call Forever 21 Customer Service. Representative says e-gift card was emailed. They agree to resend email. I ask why an e-gift card has shipping and tracking info. Representative says they don’t know.

I order here and there from Forever 21. The clothes are decent for the price. I made my first online return. A month later I had to email them to refund me for the return. They refunded me....$4 short of what the refund should be. Debating whether or not I will ever order from them again. Shipping speed is horrible. Not sure what is going on within this company, but they need to seriously address the issues.

Forever 21 has horrible customer service!!!! Cheap clothing at a reasonable price. When calling CS they connect you to a third-party call center & when you ask for an escalation department or supervisor they cannot transfer you. I placed two orders and paid $25 for next day delivery. They shipped out my items standard and not next day!! Deceptive???? Stole my $25. I tried to contact someone. Of course they’re closed or no one can change or fix this issue because the package has been shipped already. I refuse to ever ordered online from Forever 21 and if you order online may I was suggest that you thoroughly make sure everything is correct and that you call and make sure everything is clear. I thought that I was doing this and they still messed up my order for the 2nd x and I have a flight leaving on the day that they claim my package will be delivered. I am going to seek a complaint with the Better Business Bureau as well.

I could give a lower score, I would. I spent 85 dollars on 2 jackets and received free expedited shipping. I was expecting the order to be delivered on Friday of 1/17/2020. The order was marked as delivered but I never received anything. I sent 4 different emails to their customer service and received no response. I called 3 different times and was basically going in circles.

I ordered multiple items online that were delivered on December 7th. I decided to return a few of the items so I got a return label and put the items that I was returning in the mail on December 8th. All items had tags still attached and in original bags. I received a email from Forever 21 on December 26th stating that they would not be excepting my return because the items had been worn or washed. I immediately sent an email and followed-up with a phone call. I was told that my complaint would be expedited and I would hear from the return department within 36 hours. The total for the returned items was $49.70. On January 7th I finally received an email that they were crediting me $26.80. I have contacted the company via email, no response. I would be very careful buying from this company. This whole ordeal has been very sketchy.

I normally don't take the time to come and write reviews. But I am fed up with this company. I tried to still shop with them on behalf of my teenage daughter. But continuously, I stay dealing with issues from the online department. I returned one order ** in December and was told that their warehouse had received it and give it to some days to process my refund...I wait after a week of not even receiving the return acknowledgement email you get before a refund is completed. I call again and now the rep tells me it's in transit to the warehouse. I explained that It was already confirmed that they had it. The rep totally ignored me and told me to wait for an email.

I purchased an egift card as a Christmas gift that was emailed to my daughter. My daughter was unable to use it online and after I researched the online options require a Pin number which is on the back of a physical gift card. Without the pin you can't purchase online so if there is no Forever 21 store close to you the egift card is worthless and non-refundable. What a ripoff scam.

I placed an order on December 12th. From reviewing Federal Express tracking information I saw that it shipped on 12/15, on 12/20 it was less than 15 miles from my home. Now it is located in another state and not expected to be delivered until 12/30. I will NEVER order from Forever 21 again. No excuse for this inefficiency. When I try to contact the company I keep getting re-routed to track my shipment but cannot online chat or speak with anyone to explain the reason for delay. HORRIBLE CUSTOMER SERVICE.

I thought I could trust them, because I paid thru Amazon....Amazon is investigating, and, tomorrow (Christmas Eve), I am going to call my bank, and the DA....they took my money, and I have nothing for my daughter for Christmas!!!! Thieves!

Whether the shipping is free or you pay for it, the shipping time is horrible. The site states 1-2 days handling time and 4-6 business days to receive an order. They should just tell people 4-5 days handling time and 10-15 days for delivery because that's how long you'll be waiting for your order.

I wish I could give no stars. However, I need order a dress from Forever 21 to wear to a party. They sent out a coupon saying, "Due to overwhelming demands here is 20% off your next purchase." Sadly the coupon only is to be used online. Moving on I talk to customer service twice this week letting know that They should update their customers.

I have placed 3 different orders recently (12/1,12/2 and 12/7) and have not received a single email regarding any items being shipped. I reached out via email twice and have yet to hear back even though on the site it states I would receive a response within 24 hours. I’ve ordered from Forever 21 multiple times and have never had an issue. Other retailers have the decency to email customers when they are expecting a delay in shipping. I have not been able to connect with anyone in customer service and it has definitely left me feeling frustrated and ready to spend my money with a retailer that values their customers.

I placed an order on 12/3 for a few items of clothing that are to be Christmas presents for my daughter. I tried to reach someone in customer service a couple of days ago to find out the status of the order, and I cannot get anyone to respond. I tried doing a live chat, was on hold for at least 20 minutes, and then got cut off. I tried calling the customer service number which is based out of California and was told the office was closed, even though I was calling within the hours listed on the website. I fear the clothes will not arrive in time for Christmas and worse, that I will never receive them nor be reimbursed. Does anyone who has had a similar experience know how to reach someone in customer service? I would love to be able to connect and see if the matter can be resolved. Thanks!

Palm Desert California store - We will miss you Forever 21. Store was spacious, always clean & organized, wonderful customer service, cute & affordable clothing and I am waaay over 21! This is sad, I hope you will come back! Forever 21!!

I recently was on the chat with a representative name IRENE regarding my order, that claimed to be shipped on 11/25/19. However it's 12/02/19 and the tracking has not updated, although it stated the today was my expected delivery day. So as I am writing her, she stops responding for a good 5 minutes. So I wrote, "Hello?". She responds "PLEASE BEAR WITH ME!" So I say "Okay". She comes back to say "Please advise that today was the expected delivery date, however that date can change at any moment." So I say "Well according to FEDEX, the status that it's in states "Label Created" and their websites state that, that means that the label has been created, but has not made it to FEDEX itself.

Lately the quality of the products online are even worse than before. The price is increasing but the quality is getting worse (yeah I know, didn’t think it was possible). Once I ordered a bunch of items online, and some of the items came with tags that didn’t even say Forever21, it had some cheap off-brand name. The worst is their shipping wait time!!!! COME ON NOW FOREVER 21, IT’S 2019, THERE ARE NUMEROUS SHIPPING SERVICES THAT CAN BE UTILIZED. I shouldn’t have to continually wait two weeks for my merchandise to arrive!!!! Last 3 orders had to be taken back. LOST A CUSTOMER!

I paid for express shipping and even though the tracking number PROVES it was not delivered, Forever 21 will still not return my money. They lodged a claim with the shipping company, which got denied and never contacted me with any of this information. When I tried to get it resolved and get my money back they said it was take another 8-10 business days to lodge another claim with the courier company. This has been going on for 1.5 months! I will never shop with them again.

My order is missing, I’ve contacted customer service 3 times about the issue (one email still remains unanswered), they are sending me a form to fill out. No information on when I can expect a refund. I asked for a replacement order (so I can get the items I ordered at the same price and I don’t have to pay for shipping), which is a standard practice for many companies, and was told I needed to call and talk to a manager. So I will have to waste even more time on it. At this point I might be done with them. Overall rating for customer service would be zero if possible.

I'm chasing you guys for almost 3 months for my refund. It's so disappointing. Whenever I'm calling it's being said that my refund has been initiated but I haven't received it yet till now. I'm not getting anything other than false hope. Just let me know whether I'll get my money back or not. I don't need any false promises. My order no. was **.

A little more organization would be great! Other than that, it was a good experience. Helpful employees and fast service. The prices are affordable and parking was decent. Wish they had a few more choices for plus sized girls.

Somethings are way over priced. And customer service is always a problem. I’ve never been to a forever 21 and not have someone be rude. I still shop in and out quickly if I find something I really like or if I find what I’m looking for.

Recently I bought a Bleach Dye Denim Short which made me look awesome. I love the way they designed this short and is the best ever I have had so far. The best part is it fits your budget and ease your worries. People who have lots of love for shorts should try this. Great to wear!

Ordered 2 sweaters online, both were the same style and size but different colors. One was much smaller than the other. Was told that the only way to resolve was return to a store and they would do the order exchange. (It took 2 hours to get to the nearest store and back). Store would not honor online price nor would they ship another sweater to me. If I wanted my money back it was for store credit only.

I shop here for gifts for the 18-30 year olds I know. There are many items in this store that are fresh and in keeping with today's styles, yet the cost is affordable. I found a jacket a few months ago that was unique, colorful and very stylish.

I bought $160 worth of clothing from them and when I received the items, I was missing a $60 wrap coat and instead received a small child's shirt? I called and they said they would not help me with the missing coat because they needed to receive this ridiculous children's shirt back to their warehouse first. I said I would be happy to return the item I DID NOT ORDER, but in the meantime, how are you going to right your mistake about the missing coat I paid for? They said they will not be able to help me at all right now, but once the item is received back to the warehouse, we can go from there and they can review the situation? WOW.

Great store. On the other hand have more plus size clothing for all women and they have great prices of everything in store and huge sells almost every day. Overall they sell mostly small women clothing.

I enjoyed myself but I have heard the 21 might close their doors. Will be disappointed if this happens. I have heard that quite a few retail stores have been on the list of stores that will be closing.

The store was clean and the sales clerks were friendly and helpful. The clothing was attractive and well organized with colors that I like. My purchase was smooth and wait time was short. The clothing has held up fine after being washed and has not faded, the clothing still looks new after the first wash.

I love Forever 21. The clothes are not expensive, therefore I can shop frequently. The quality of the clothes is good for what you pay. I love the fashion and the fact it isn't only for size 1 customers. The closes that are at a size 12 are for the most part true to size. The customer service was excellent. The only thing I can suggest is the fitting rooms to be cleaned up.

Good quality at great prices. They have all sizes. The jeans and leggings are great and love the quality. They have all variety of clothes, shoes, jewelry. Also they have an app Forever 21 and you can buy too at the app they have coupons, great discounts.

The merchandise is current and definitely varied. The stores are always well stocked and not messy looking. There is always a lot of merchandise in the stores which is a good thing for a shopper, but it takes time to get through everything and hunt for the type of item you're looking for, things are not very categorized/organized. The clothing and accessories are appropriately priced for their quality. This is a quantity over quality type of store.

Shopping at Forever 21 the selection is great, the staff has always been great too but the quality of the clothes they have is not good at all. I have purchased online and in-store several times and none of the clothes there seem to last, it is very cheaply made and prices are not worth it.

The selection of clothing is a wide range and they have great prices, although the quality isn't the best but it makes it through a year or two. I especially like this store because it caters to all sizes, including plus sizes as that is more harder to find in stores.

Low cost and various selections for younger and older women in clothes, shoes, jewelry, etc. You can either shop there physically or online. I would shop there again and one of my favorite sports bras/bras is from Forever 21.

Store is a little bit messy, and sales associates are always in a rush. I do love the different varieties and styles of clothes they have. The prices are too high for the quality of clothes you receive. Close usually have loose threads or holes.

It’s ok store. Cheap but quality is cheap and everything is all over the place and on floor. I also found some clothes that were dirty. Not organized to me. U have to look over. For instance I Find a shirt I like but need a different size and it’s not on the rack. It’s probably in a different area or different rack so I have to look. No associate on floor to help with anything.

With the news of Forever 21's impending Canadian closures, I thought it would be a good time to shop the resulting sale prices and placed an order online. As was and continues to be advertised as a banner on the sale activewear page, all sale activewear is an additional 30% off the sale price. Promotional code 'SPORT30' is to be applied, however, this code is invalid. I was instructed by a customer service agent over the phone to place the order and forward a screenshot of the promotion to their customer service department, who would refund the balance upon review. Customer service emailed me back saying the promo code is expired and all promo codes must be applied at the time of the order - contrary to what the phone agent told me.

Very nice place. Very nice people. Showed me everything under their 4 walls. Took my time and made a decision and made a purchase to my liking. What a great selection. Would truly recommend such a store.

I felt that the store’s layout was a bit confusing as to what section I would find what I was looking for. The Jewelry room was nice, a bit overwhelming but cool concept like being in a big closet or dressing room.

I noticed lately that employees at Forever 21 seem to discriminate shoppers. I have shopped at Forever 21 for years but as I age I see that employees at some stores ignore me or when asked a question they not only do not look at me but their answers are short and then a walk away. I am saddened by this action.

The Store has great items, most of them good prices, some high, but the bad thing is customer service, employees are not pleasant at all. Great merchandise, but they should put more emphasis and giving more sale incentives and treat customer better.

Forever 21 has a wide selection of clothes and at amazing prices. I never leave this store without buying at least several items. Their accessories are also awesome. It is by far the best store in the mall for women's clothing.

I ordered 5 or 6 shirts from the website to then discover they didn't even ship to my address. Finally got the package and at the same time and e-mail confirming a refund of everything? Now I want to return some stuff and don't even know how to go about it??? So much missing, very poorly organized and the customer service is either unhelpful or doesn't even exist since not a single soul answers your e-mails back.

I’ve ordered from Forever 21 a couple times before and I’ve received my package within two and a half weeks. Most recently I tried to have a package be shipped to the store and it’s been over 20 days since I’ve placed the order. Customer service is hard to contact and will not tell me where my package is. I think customer service could be way better. I will definitely be shopping elsewhere.

Ordered a package from Forever 21 Global store 4 months ago and never received it. Contacted customer service 3 weeks after the order as the tracking information was never updated. They said they will check with the carrier and file a claim on lost package. 4 months later and numerous follow up emails with them, still did not give me the refund and only replied was they are checking with the carrier. This is absolutely unacceptable! I had to email them every now and then just to get the same response. They made their customers wait endlessly and probably hope that they will just give up and stop asking for the refund somehow. Total Scam!!!!

Never in my life have I waited two weeks for a package. Insanely slow shipping. You guys need to do better or Fashion Nova is going to put you out of business. I won't be shopping on your website again.

Received a damaged item, called customer service about the return the day it was received, told to return for full refund.. Received $1.61 return credit after two shipping charges deducted. Called customer service again. Told the belt being returned was declined. Avoid this Company, never purchase anything for you will lose in the end. The only bright side was this was a very minimum purchase. Never, ever order an item with an online only return policy. Never shopping there FOREVER...

So I ordered from Forever 21 and I ordered on the 23 and my package was suppose to arrive on the 29. And when I look at my tracking it’s said “in transit arriving late" and it hasn’t come yet. And idk where it is so I’ll update you guys.

On July 22nd I placed an order with Forever 21, reviewed my order and everything looked fine. Received my shipping email, all good up to that point. I was supposed to get my package on July 29th. Checked the tracking and it said delivered to my front door, totally excited opened the door and my package was not there. Checked the tracking and it was delivered to and very old address where my toxic ex and his family live. I called Forever 21 and was told it was my fault for putting a wrong address. Told the very rude agent I did not add that address and their website changed it. I was called a liar and was told that all I needed to do was to go to the address and pick it up.

I received an order with several items, but one of did not arrive. I contacted customer service three times through their website. I also email them with the detail info of my order. The website says clients should get a response within 24 hours. That was not my case. It's been several days already and I still don't know whether they will ever help me.

I ordered a pair of sandals for an upcoming Atlantic City trip I had. I didn’t have them on for 5 minutes and they broke and I had no shoes the rest of the night. I went to the store to return them and the girls were very rude and made me feel stupid for trying to return them because “I wore them.” They said I could only return them through mail so I had to go through the entire process of printing the label, going to the post office and paying for shipping for shoes that broke on me. I called and emailed customer service multiple times about this and they’ve done absolutely nothing. I still haven’t gotten my money, my broken shoes are in the mail somewhere and this has been an absolute nightmare. I do not recommend shopping there. Their return/ exchange policy sucks.

My order ($220 worth of clothing) said it was delivered but it was never received. The carrier OnTrac reports the delivery but it was not received. I was at home during the time of delivery and nothing was there. I contacted OnTrac who denied the claim and stated the driver was in the area. I contacted Forever 21 and was told a supervisor would call me back the same day. Never received a call back. Called back to follow up after 1 day and was informed they were submitting a dispute 1 claim since the claim was denied by the carrier.

Made an online order and requested to update the ship to address and was told it could not be done, and was directed to stop the shipment with FedEx. The "smart post" delivery service with the US post office did not offer the option to change the ship to address or cancel the shipment to be returned to the origin. It was absolutely horrible. This company will do nothing for you in these types of situation nor will collaborate with FedEx to fix the error. I will never buy from Forever 21 again.

Received the wrong item in my package, instead of what I actually ordered. I called to speak to someone who told me she would email me a return label. She never sent it. I then went online to chat with a Customer Service Rep. They took forever between answers, only sent links and had no real conversation, and ended up ending the chat before I was done. Again got no real answer as to how to fix this.

This company hasn’t reached out to my emails after the fact that right after I ordered my items I asked to change a size and got no response and my package delivery date was supposed to be 7 days after the shipping date and I got no reply when asked where my package was also no help from the delivering company. I was told that my package would be coming a specific day by the end of the day and once it hit 8pm it quickly switched to pending and I wasn’t updated on the problem that was going on with my package. It came 4 days afterwards and the date switched late the next day with no update from either Forever 21 or the shipping company, USPS, but thats another review. I don’t recommend ordering online from this company because you will receive no communication if something is wrong or not turning out right.

This company does not care about their customers AT ALL. I ordered a package 2 months ago and never received it. I spent $150.00 and they basically told me I was out of luck because there was nothing they could do. They do not hold themselves accountable for providing the products YOU PAID FOR. NEVER AGAIN will order from them!

So I made two orders on my F21 card and was happy with the order when received. Went to go make an early payment on April 25th. Found out May 3 that the payment didn’t go through and now my card is on hold for 3 months. Called CS and he read off last 4 of a bank account that was not mine and I did not enter. I had already tried to reenter the correct account number before calling 3x and with the same info put in over and over it said couldn’t accept it until the 3rd time it accepted it. So now I know their system jacked my payment and I get hit with a fee. Cancelling as soon as this is paid off. CS was of no help. Never seen a company put your card on hold for 3 months. Never shopping there again!!

I unsubscribed multiple times and called in multiple times. I would continue to receive emails. Call center calls would drop every time I was on hold longer than 10 mins. Issues cannot be escalated or resolved because there is no supervisor on duty. Terrible service.

My order was supposed to be delivered yesterday. I have been hung up on by 6 different customer service representatives. I have been asking for a manager for over 2.5 hours and they have been busy online. I've been told that the representatives have other customers so I cannot wait to chat with a manager. I have also been told the manager will tell me the same thing the representative just told me. I was also told that the period for "expected shipping" goes for 3 more days so I should contact them back on Saturday. I called the store and they told me it won't be there until next week. Worst experience ever!!!!

They don't have a customer service line that can help you with your matter (Mind Blowing it's 2019). They don't include packing slips in the box for returns. They have so many things WRONG with them. I can go on for days... I will never shop Forever 21 again.

So for almost a year or two I’ve had the Forever 21 card (not credit) with few problems. However those problems have become huge on fault of the Comenity pay company who handles the F21 card business. One they take longer than they say to pull money from your account and that’s not including weekends. Two they tried to pull funds from my account TWICE without any warning and the company gave me no updates about this happening. Although funds were available and it says the money was taken out I was still striked for their mistakes. Apparently they couldn’t take out any money (again no updates) even though when I logged into my account it said payment went through fine. No update or anything and now I’m penalized and unable to use the card for three months.

I ordered a package worth $178 which had 15 items. I never received the package, they filed a claim for me which I have never received so far. I have been calling and emailing them past 2 months. They never give me specific answer and blame it on FedEx and when I call FedEx they say Forever 21 has to file a claim for this case and Forever 21 tell me claim will process in 10 days every time I call and it's been 2 months already. I will never shop from Forever 21 and after my experience with them my friends and family stopped shopping with them too. Worst experience ever! I never got my money back nor any replacements.

I placed my order before 11 AM PST and paid for next day shipping! On the website expected delivery March 29th but when I click on the tracking number it says April 1st. I’m pissed because I leave out for vacation on March 31th and I expected all my outfits to be here. The worst part I called them and they blame FedEx and gave me their number. I call FedEx. They said they haven’t even received my package yet and to call Forever 21. I was going back and forth with FedEx and Forever 21 to the point I was like ** it. She said something about refunding me shipping but the way I feel I’m getting all that back and more because when it does deliver everything getting returned! ** Forever 21! I never had this problem with Charlotte Russe! Wished Forever 21 closed instead of them :-(!

I really wish there were negative stars because this company is the worst in customer service and caring about keeping customers. I made a purchase and returned it on 2/20/19 with their marvelous shipping method of FedEx SmartPost. Ridiculous and I had to pay $5.99 for the service that took 2 weeks to get back to Forever 21. Then they finally receive it on 3/7/19 and I get an email what the estimate of my return would be. It takes these incompetent ** until 3/12/19 to get 2 items checked by the warehouse. It is now 3/19/19 and still no refund. When I have called customer service they lie and tell me all kinds of things just to get me off the phone. This is why Amazon is successful. They don't screw over their livelihood--the customer. Goodbye Forever 21. You won't be in business much longer.

Bought full price boots online - wore them the day after they arrived to my office - heel tip came off that morning immediately - I didn't realize it so wore them the full day damaging the fabric at the base of the heel. I contacted customer service right away asking to send them back for a new pair, assuming that they would take reasonable responsibility. Told by email that since I wore them, they wouldn't be eligible for return or exchange. I replied about my disappointment, and said I would close my account. Not even the courtesy of a response.

Placed an order for a two piece set. Instead, I received the clear bag for this set, but inside was a shirt! To be exact, the shirt I received is something that F21 sells on their website. The “plunging knotted top” item code 2000317398. So essentially whoever packed my order removed my 2 piece set that I paid $48 for and placed a $28 shirt inside. That’s not even the worst part. The shirt I received has no tag and has a perfume like odor as if someone wore it. I have taken pictures too. Called customer service twice and the next course of action will be going through PayPal if I do not receive my return slip as promised in their 24-48 hour policy. I shop at F21 all the time both in store and online and this is the first time something like this has ever happened. It’s really disappointing. Buyers beware.

I convinced my friends that we should all get matching pj’s for an upcoming girls trip. We ordered them on Feb 18th and my 3 friends received theirs Feb 25th. I checked my shipping info and it said my package was due to arrive Feb 26th, however, nothing came. The next day still nothing came. I check the shipping info again and it still said it was in transit, but there was no updated info since Feb 20th. So, I decided to send an order info request to Forever 21. The response I received was that my order had been returned and that I should call them. Once doing so, I was told that the shipper had returned it and they couldn’t tell me why. It took them 10 days and an email from me to realize they never even sent my package!

Why does Forever 21 think it's a good idea to annoy their customers while they are trying to shop? With ridiculously see through high pressure sales tactics? Also, your site is a mess. And it crashes often. I used to love Forever 21 and now I find myself just clicking out of your site even if I've seen cute stuff I'd like to buy because dealing with you is such a nuisance. Not to mention I've had a few items come in not as described (different pattern, one leg longer than the other FOR EXAMPLE) AND if you ever choose "ship to store" the store has no idea when your package came. It could have been there for 3 weeks by the time they figure it out.

I have tried to place three orders using my Forever 21 credit card. Although I've ordered previously and have credit available (in fact, it was recently increased), it keeps rejecting my order due to "billing information". Customer service sends me to Forever 21 credit (Comenity), and they stated there is no issue on their end and no reason for it to be denied. So, I go back to Forever 21's customer service, again, and they will not correct the issue and state it's an automated system that they can't change, so all I can do is place an order using another credit card. SO, they basically give credit but refuse to let you use it.

It has been about 3 months since I've been able to make an order online because every time I try, it says my credit card information does not match. This is not true because I triple check the info and it is correct and it was already pre-added information from when I made online orders before. I have tried about 5 different card and Apple Pay and the phone app, and it still says my card info is incorrect. If I try Afterpay or Paypal it confirms my order then cancels it one minutes later. I have even tried using a different email, changing my shipping address and still no luck. When I call customer service to ask for why my order gets canceled when I use Paypal I am told my order info was 'flagged' but that is all the info that they apparently get so they can't even give you a reason why it was flagged.

I hope someone from corporate sees these. I have called customer service many times and I keep getting the runaround. I'm NEVER shopping here again. 12/10: I emailed customer care that a package delivered on 12/5 was never received. 12/11: Customer care responds asking for my address to verify the shipment and my phone number. 12/12: I responded with my address and phone number. 12/20: I called customer care due to lack of email response. She asked me a bunch of questions and said she would put in a claim for me.

Went with my daughter and they had a sale. I asked the sales girl Natalie if these pants were on sale. She said, "Yes. Buy 1 get second half price." Got two pair of pants and a body suit. Went to pay and Natalie was at the register. She rang it up and I asked about the sale on the pants. Natalie said they were not on sale. Not 10 min before she said they were. Then I gave my credit card. She waits then asks for ID then asked for something else. The whole time smiling. She knows she was being a witch. I don't know why nothing is being done about this store with all these complaints.

We don’t live in a city that has Forever 21 so we have to drive over an hour to shop there which we figured wasn’t a problem since it would be worth the drive when Forever 21 was advertising 50% off on all jackets, outerwear, and sweaters. We get to the store and they have the sale signs over the entire store making sure to place directly on their jackets, outerwear, and sweaters. We pick out a few items all from the assumed sale racks and get to the checkout line only to be told that NONE OF THE JACKETS ARE ON SALE.

I wish I could leave less than one star. In all the world I would rank their customer service THE WORST ON PLANET EARTH. A gift card didn’t get to the recipient. Phoned to have it resent (how hard can that be right?). Waited online for an hour, told no problem, then chat went dead. Waited another hour “oh we can’t do that online”. Phoned. Waited an hour. Told “we shall resend. 48 hours it will be there”. 4 days later = nothing. Phoned again. “Oh we resent it. We will resend again”. Nothing. “Oh there must be something wrong with your email.” LOLOLOLOLOL. "Why are your promotion emails getting through then?" “Oh you should rebuy and we will cancel this one”. LOLOLOL. Um no. "How about you send to my email instead?" “oh we can’t do that”. DO NOT GIVE THIS COMPANY BUSINESS IF YOU VALUE YOUR $$. Zero out of ten.

I made an order on December 17 and was charged twice. I have called several times and the customer service is horrible. I was told that it was an error of Forever 21 and that I would have my money returned back in 24 to 48 hours... I did receive the package and one transaction was completed on my bank card but the other transaction is still saying on hold. Today is the 23 of December and still the transaction is saying on hold. Tried to make another purchase (silly me) tonight but the order was declined.

I ordered a skirt online to have delivered to my house. When I received notification via email my packaged arrive nothing came in the mail nor did the delivery man come to my correct door and knock. The delivery company that supposedly delivered was OnTrac. When I called OnTrac to find out why packaged was not delivered they told me the driver delivered to my correct apt building but not sure if it was to the correct address. The next day I called OnTrac back myself because they told me they going to call me back and never did. Later, I found out the driver went back to my apartment building to “retrieve” my packaged where he left it and could not retrieve it.

I placed an order back in April. I didn't notice before I opened the bag that it had been previously opened and taped closed and some kind of yellow mailing sticker was stuck over the tape. When I opened it I discovered half of the items I ordered were missing. I immediately contacted customer service and they apologized and seemed very willing to help me. They sent me an affidavit form to fill out and send back, which I did right away. Some time went by and I didn't hear anything about it so I contacted them again.

Sign on the rack of cardigan sweaters said 50% off. Small print said limited quantities. Went to check out and cashier said that I can’t read and the sign said not limited quantities but it said selected items. Wrong. We checked all the signs and they said limited quantities. Manager was too busy talking to family or friend. Horrible.

Disgusting how the representatives speak to you over the phone. The representative was extremely rude and laughing over the phone because I was highly upset about my expedited package which I received days later than its expected date. Callback doesn’t not work so if you’re on hold for an hour just breathe in and out. Absurd!! I thought I was being a bit extreme with the disappointed but coming here and looking at the reviews just confirms. I don’t understand why this is not resolved already. Have a meeting about how you guys can treat your customers and make sure that packages are received on time. Stop online business and focus on in store sales instead. Main reason why I support local owned businesses.

It has been a two months since my package was lost. I am 150 dollars out. I just called for the fourth time and they extended the "investigation" for another 10 days. Horrible horrible experience. I will never buy from there again.

Email ID: **. This is regarding order no : **. The order was supposed to be re-delivered on 5th December but it was not. It was not even attempted. Then I was informed that it would be re-delivered on 7th December, which also did not happen. After calling USPS and Forever21 multiple times and hearing different resolutions - Forever 21 said it would be delivered by 13th December and apologized for this terrible experience but again on 11th December (today) there was no change in the shipping status.

I do shop all my clothes from Forever 21, but they Better work on their customer service 'cause it is literally the WORSE I have ever seen! I have been working for another retail company for over than 3 years and I know how guest service should work. The first bad experience I had with them is when I got a sweater and I washed it with cold water and on my hand 'cause I don’t like washing my new clothes for the first time in the washer machine. However, the sweater shranked, so I went and I talked to the cashier and he didn’t do anything about it. I asked for a manager hoping that she might do something about it, BUT she was so rude and she was like, "Yea you probably wash it wrong." The sweater was only $12, she could have been nicer and done something about it!

I was there making a return. There was an issue so the cashier had to called the manager or supervisor. I am not sure because he refused to say who he is. All he said was, "I am in charge here. The policy says I don’t have to give my name or anything to you." He had an attitude and was nasty. He yelled and screamed at me and said, "Get off my line" in front of all the Customer. I was so humiliated. He just didn’t want to deal with me. I was just asking him why am I not able to do a return when the item was not final sale. This is Ridiculous. People shouldn’t be treated this way. He uses his position to humiliated me. He didn’t want to do the return or explain anything to me so he just started to shout and yelled for me to get out. This is not my or friends first time getting nasty treatment from employees at Forever 21 (Queen Center Mall).

First and last time ordering from these guys. I ordered on Black Friday and my shipping date keeps getting pushed back. I'm so frustrated, contacted support. NO RESPONSE and it's been weeks. This company has no resources dedicated to customer service. Almost 3 weeks and nothing. SMH.

A few weeks ago, Forever 21 had a 75% off sale so I ordered my 2 daughters each 3 pairs of jeans. Upon delivery, I discovered that all 6 pairs were the wrong size and way too big for them. We have a Forever 21 store locally so I decided to exchange them in store thinking it would be less of a hassle. WRONG! I explained to the cashier that I wanted the exact same jeans, just in the correct sizes (i.e. the sizes I ordered).

I’ve ordered from Forever 21 once before and had no issues with shipping. It came in less than a week and they actually told the truth that time about when it would be delivered. My second time ordering from them is literal hell. I ordered on the 27th of November. I did standard shipping (supposed to be 3-6 business days for reference). I never got an email stating that my order was delayed. I tried tracking my order on their website and it wouldn't let me because it hadn’t even been prepared to ship or anything.

I have been shopping at Forever21 for a very, very long time. I typically spend a good amount of money there every year ($1000+). I usually have a good experience with online shopping but not this time. On November 18th I placed an order online. By the 20th it said my order shipped but then I didn’t get my package a week later. I checked the shipping status and the date now said, “Ready to go”.

DO NOT WASTE YOUR MONEY OR YOUR TIME BY LOOKING AT THIS WEBSITE!! THEY WILL STEAL YOUR MONEY AND TELL YOU GO LOOK FOR YOUR PACKAGE. I wish I read the reviews before I placed my order which was 13 days ago, my order was lost in shipping. I called customer service, I was on hold for 26 minutes then the rudest representative answered. She said, "Call FedEx to find your package," then she hang up. I called another time and another rude one answered after 20 minutes on hold. He said, "If your package is delivered you can return it and get your money back otherwise you can't cancel the order," and we don't have any information about it. I will call my bank and dispute this charge. Hopefully I could get my money back.

Their shipping is crap. I placed my order and it took 5 days to ship even though all items in my cart were in stock. 3 weeks have passed and still no sign of my package. Don’t expect fast shipping, not the 5-10 business days I was promised for standard shipping in the U.S.

They have the worst customer service I have ever experienced. I placed an order 10 days ago, it hasn't arrived to the USPS office YET and I cannot get a hold of anyone to answer any questions. There are no agents to answer my questions via chat or through their customer service phone number. I have been trying for 4 days to talk to someone. I WILL NEVER ORDER FROM THEM AGAIN!

Terrible customer service, after holding for over 15 minutes he Hung up on me & didn't give any real reason for incorrect advertising. Liars. When it comes to Advertising free express shipping & the 24 hour order being filled is a lie! I will not order from them again! Bad experience! DISHONEST company to do business with.

Ordered online. 3 weeks later order is still pending, I have tried calling customer service, been on hold twice for 30 minutes. No one to talk to. They don’t answer live chats or emails. Horrible company.

I was purchasing a product online and placed the order with it being expected to arrive within 5-7 business days. I got a notification that the package was delayed in shipment and that the item may not arrive until a date that was 11 business days from when the order was placed. This is now an issue because I will be out of town starting the day before shipment is expected for a month to a different address in the same state. The day that I saw this change in shipment date I tried reaching out to Forever 21. Their phone number was not working during normal business hours even though I called multiple times. After their phone did not work, I tried using their online chat to reach a representative and they were unable to chat at the moment as well.

I bought online boots, when they came one of the boot was damage and they had no tag not even the slip so I can return it... When I drove to the nearest store I ask for the exchange or return the money. I showed them that I bought it online but for some reason I can’t find email of the purchase. I told the manager to help me sort this problem. She was like laughing like at me that she can’t do anything and I should contact the customer service. Customer service I wait over 20 min so I decide to let them call me back. They never did, I wrote them email and on FB their page and I still get no reply. I don't know what Am I suppose to do with small boots without tags and damage. I am that rich to throw away money. So in one word customer service is very bad.

We tried placing an online order but the company was experiencing technical difficulties and couldn't honor the 50% off they were advertising. They gave us 30% off and told us the additional 20% would be credited once the items shipped. The items shipped and no credit was issued. We have called several times and were told several times that all managers were out at lunch and would call us back. We have never received a return call from anyone. All of the representatives on the phone are hard to understand due to a heavy accent.

The last order I received was false advertising; the item was completely different from the item pictured AND the written specifications. They did not include a return form or receipt in my package, and after a week they haven't gotten back to me. They also sent me one shoe, (a singular shoe, for one foot) and failed to deliver a sweater and have nothing to refund me, will not talk to me, etc. They function like a scam, with false advertising, and outright lies in their return policy. Time to say goodbye forever.

Don’t ever buy Forever 21 products online. They have the most terrible customer service I have ever seen. They are too greedy!! They canceled my order twice claiming it’s my fault... but the fact is because they had a Black Friday deal and they didn’t want to honor it. I don’t know how they still maintain a company. One of the worker told me she can’t give me the same deal even though it’s their fault to cancel my order and her reason was “Forever 21 isn’t as rich as other companies.” I swear to God that is what she said. How could that be a reason for them not to give satisfaction to their customers.

The manager name, Christian from Customer Service promised me will manually process my 3 orders. Still pending after my another first 3 orders got canceled for their own problem. GUESS WHAT! After making a promise, my 4th order got canceled again. I guess my last 2 order will get canceled as well. I guess I order during Black Friday and spending more than a thousand on buying their clothes. That's why they need to cancel my order. Please do something with this company. I cannot believe that how they run the business.

IF I COULD GIVE NEGATIVE STAR REVIEWS TRUST AND BELIEVE THEY WOULD OF GOT NEGATIVE 50X. I just want to say you guys are extremely horrible of a company, with a very questionable customer service. Because of you guys I missed out on the 50% off because one of your agent told me to wait until midnight for a better deal. Yet upon calling customer service 4x asking for a supervisor who was supposedly will call me back within 24 hours was a lie in itself. I'm extremely pissed off at how you guys can run a multi-million corporate like this. I haven't got a call at all. I'm losing out money because you guys are not training your call center correctly and sad to say they need to learn how to speak more clear and less attitude.

I got a fraud alert on Thanksgiving Day for possible fraud charges. I pulled up my bank account and saw they charged my card 3 times for the wrong amount and 1 time for the correct amount. I called customer service, and was told "no worries, it's just a bank hold." When I said, "NO... It charged 3 times for the wrong amount and 1 time for the correct one," I was told because it was Thanksgiving, I was stressed out!!! UMMMMMM NO!!! YOU have me stressed out!!! Don't tell me what I am, and don't tell me to "no worries" because you have taken over $155.00 out of my account that was NOT authorized! She told me that since I would not listen to them, good bye and was hung up on! Wish I could give ZERO stars. I will NEVER shop online with this company ever again! Now my card has been put on hold and I can't shop TG and Black Friday sales!

Forever 21 has changed a lot since it’s debut. I used to find good clothes and deals before but now they’ve become a zoo. Their “web exclusives” are cheap third party brands that are misleading the consumer. The pictures online look great but the actual products are disgusting and doesn’t look like the online pictures whatsoever! When you try to return it they charge you for return shipping and the stores won’t return it. One store told me to take it to another store 12 miles away and I will be able to return it there but when I went they couldn’t return it either.

I gave 1 star because I can't give it a 0. I bought 122.00 worth of product, it was never received and now I am fighting this and they tell me that FedEx said package was delivered so they are so sorry I can't get a refund and FedEx said, "So sorry you lost your money," but it's not their fault. Delivery guys said it was delivered so then that is what happened. Please show me a Signature and I would proudly suck it up but no there is none and no one wants to do anything. I will never buy again from here. If you are not home to receive package please do not order because you never gonna see your product or money again.

I purchased a pair of heels for an upcoming wedding. At home, I cut the string and tried the shoes on to find that they did match well as I'd hoped. I was unable to locate the receipt and do contacted a store manager for advisement. I was told that they can't validate receipt of purchase via my card and because the string was cut the item is deemed unreturnable. So now I'm stuck with shoes I don't want. I will never shop with them again unless they implement a better return policy.

My sister purchased a skirt from their website, after arriving the product was not a skirt, was a cheap short, after a week we sent it back in its new condition with the tags, as we had no time to return it quickly, we sent it on regular shipping and was no far away, should have arrived in a couple of days. We receive note 2 weeks later, saying that they cant accept instore purchases thru mail, and we should send prepaid label to return it. Attached to the package was the return form, and all the information clearly stating that it was online purchased. They reply two days later saying that since it is out of return time they will not accept and if we not pay for the prepaid label they will throw away. FOREVER 21 ONLINE SERVICE SUCKS!

This was not my first order from Forever 21 but let me tell you about this one... Long story short, I ordered a pair of black cargo pants. Belt was a little long but loved the pants. Wore them ONCE for a couple hours, washed them in cold water with Zero for dark clothing, hoping to preserve that rich black color. Pants looked like they had been washed over and over. Color faded and looked horrible. Terrible quality pants, didn't hold its shape... Contacted customer service and asked for a supervisor to call me back because they had been worn and washed so the return policy was not looking good for me. Nobody called back.

I ordered two dresses from Forever 21 on October 2. Returned it by mail October 10th. They received it Oct 14 (according to post office). It's now Nov 10th and I have yet heard anything about my return!!! Read other reviews, similar to mine... If you going to do a online purchase make sure you are able to, return it in a store!!!

I ordered two items online from Forever 21 in July 2018 to be shipped to the store closest to my house, figuring that this would be one of the quickest options as I was needing these items for an event later that month. Upon ordering it indicated that the package would arrive in 5-10 business days, it has now been OVER 4 MONTHS and the product JUST ARRIVED TO MY STORE. I was originally told that I would not be able to cancel my order and receive a refund, however I would have to wait until my package was delivered to the store and after 10 days if I didn’t pick it up, I would receive my refund.