Forever 21 Reviews

My 11-year-old daughter LOVES this store and the prices are fairly cheap. We ordered online as this is during Covid 19 and the shipping was delayed (not their fault). My daughter is a small in every other brand but when the boxes arrived we noticed the clothes run small and we'd have to return them. I had 2 separate orders to return and was required to pay $6 per order to ship them! I can return them for free at the store, but we're social distancing. This stinks.

Went to a Forever 21 store a little far from my house about 40 minute ride but the items bought since I cannot try them in store, I decided to go home and tried them. After trying them didn’t like they way they fitted so I decided to go to the closest Forever 21 by my house so when I get there I had to wait in line, which I understand due to the circumstances right now but once I get in line to return the items they stated they couldn’t find the tracking information since I bought the items about 3 hours earlier. So they said they couldn’t do the return until the next day. Not cool after waiting in line twice, the place steaming hot. I don’t think this is fair that when someone wants to return merchandise you have to wait a day or so and that’s only for the return, not for the transaction to be credited to your account. Super frustrated!

Forever 21 charged me for no reason! Although I haven't ordered anything, I got charged! I have been trying to reach out to them via their website and phone number, but nobody returned my calls or emails yet (they say I should be receiving a response within 24 hours). The service is terrible! And I cannot understand how I got charged without any order or service!!!!

I had a problem with customer service trying to get in touch with anyone for 4 days with no luck. Their Online chat is not working. Then I emailed - no reply. Then contacted through Facebook customer support - only received robot answer that wasn’t solving my problem. Then I called and left my phone number to get back with me - no one did. After waiting 4 days I called again. Spent 1 hour on hold waiting - a girl finally replied. While explaining my issue to her, she hang up. I was a long time customer but no possibility of getting with a live person to solve the issue (which actually was with the website as it was glitching) makes me never want to shop there again. Now I have to do the charge back through my bank because Forever21 altogether ignored all the ways I tried to get in touch with them.

I’ve always shopped at Forever 21, and ordered online. My recent orders (three separate orders) status were changed to shipped and then a day later they emailed me that items and each of my order were out of stock. If it weren’t for these specific items I wouldn’t have ordered anything else. Why do they wait until AFTER they process orders and change the status to shipped to inform you that certain items are out of stock and won’t be in your order? It’s disappointing and annoying especially when they don’t process refunds as quickly as they take the funds out of your account for said items.

I ordered from Forever 21 recently and was extremely dissatisfied with the customer service I received after having a problem with my order. My order shipped from them on April 3, and arrived April 9th. I was extremely excited, being that I was waiting for new work clothes for once I am able to go back to work after this pandemic; and have always loved shopping with Forever 21 in the past. With that being said, once I opened the box, I realized a coat I ordered (that was on sale for the price of $33) was not in my package.

I recently purchased a few items on the Forever 21 app. I paid for them, got a shipping notification and was excited to receive the pieces. The item said it arrived to my city (via FedEx), but then never updated again once at the FedEx warehouse. After about 10 days, I contacted Forever21 via phone and the customer service girl said "she wasn't sure what to do". So, she referred me to other customer service members. They told me I had to fill out legal documentation (an affidavit) with all of my order information & return it to them within 5 days... I did so within ONE HOUR. They said that they'd be in contact within 2 business days and would be shipping replacement items. (I wasn't even asking for a refund - I just wanted the items I spent almost $100 on!) The item was ordered in March (March 23). The package's location was last updated on April 1st. Today is April 23rd. A FULL MONTH!!

So I ordered my daughter something on Forever21 on the 26th of March and 9 days went by and they still have not ship my merchandise and then they finally shipped it and then he told me that two of the items that I ordered was out of stock so my price was supposed to go down so on April 4th they took two payments out of my account. They took the payment that was originally and that was $132 and then the the money after they added the other two items that they took off my order that so it came up with $103. I look at my account and they took the $103 out and they took the $132 out. Of my account.. So after the two items was - out of my total amount it came up to $103. I cannot get ahold of anybody. It's impossible to talk to a human. I'm very upset. I want my money back. I will never order from these guys again. No wonder they're going out of business.

Here’s a brief outline of events which have me overwhelmingly convinced of never again doing business with Forever 21. These events occurred between January 8, and March 8, 2020: 1) I purchase an e-gift card to be emailed by Forever 21 to my daughter for her birthday. 2) My daughter never receives the email. A comprehensive search of email folders, including SPAM, confirms this. I track order on forever21.com - it shows “shipped” status. 3) I call Forever 21 Customer Service. Representative says e-gift card was emailed. They agree to resend email. I ask why an e-gift card has shipping and tracking info. Representative says they don’t know.

I order here and there from Forever 21. The clothes are decent for the price. I made my first online return. A month later I had to email them to refund me for the return. They refunded me....$4 short of what the refund should be. Debating whether or not I will ever order from them again. Shipping speed is horrible. Not sure what is going on within this company, but they need to seriously address the issues.

Forever 21 has horrible customer service!!!! Cheap clothing at a reasonable price. When calling CS they connect you to a third-party call center & when you ask for an escalation department or supervisor they cannot transfer you. I placed two orders and paid $25 for next day delivery. They shipped out my items standard and not next day!! Deceptive???? Stole my $25. I tried to contact someone. Of course they’re closed or no one can change or fix this issue because the package has been shipped already. I refuse to ever ordered online from Forever 21 and if you order online may I was suggest that you thoroughly make sure everything is correct and that you call and make sure everything is clear. I thought that I was doing this and they still messed up my order for the 2nd x and I have a flight leaving on the day that they claim my package will be delivered. I am going to seek a complaint with the Better Business Bureau as well.

I could give a lower score, I would. I spent 85 dollars on 2 jackets and received free expedited shipping. I was expecting the order to be delivered on Friday of 1/17/2020. The order was marked as delivered but I never received anything. I sent 4 different emails to their customer service and received no response. I called 3 different times and was basically going in circles.

I ordered multiple items online that were delivered on December 7th. I decided to return a few of the items so I got a return label and put the items that I was returning in the mail on December 8th. All items had tags still attached and in original bags. I received a email from Forever 21 on December 26th stating that they would not be excepting my return because the items had been worn or washed. I immediately sent an email and followed-up with a phone call. I was told that my complaint would be expedited and I would hear from the return department within 36 hours. The total for the returned items was $49.70. On January 7th I finally received an email that they were crediting me $26.80. I have contacted the company via email, no response. I would be very careful buying from this company. This whole ordeal has been very sketchy.

I normally don't take the time to come and write reviews. But I am fed up with this company. I tried to still shop with them on behalf of my teenage daughter. But continuously, I stay dealing with issues from the online department. I returned one order ** in December and was told that their warehouse had received it and give it to some days to process my refund...I wait after a week of not even receiving the return acknowledgement email you get before a refund is completed. I call again and now the rep tells me it's in transit to the warehouse. I explained that It was already confirmed that they had it. The rep totally ignored me and told me to wait for an email.

I purchased an egift card as a Christmas gift that was emailed to my daughter. My daughter was unable to use it online and after I researched the online options require a Pin number which is on the back of a physical gift card. Without the pin you can't purchase online so if there is no Forever 21 store close to you the egift card is worthless and non-refundable. What a ripoff scam.

I placed an order on December 12th. From reviewing Federal Express tracking information I saw that it shipped on 12/15, on 12/20 it was less than 15 miles from my home. Now it is located in another state and not expected to be delivered until 12/30. I will NEVER order from Forever 21 again. No excuse for this inefficiency. When I try to contact the company I keep getting re-routed to track my shipment but cannot online chat or speak with anyone to explain the reason for delay. HORRIBLE CUSTOMER SERVICE.

I thought I could trust them, because I paid thru Amazon....Amazon is investigating, and, tomorrow (Christmas Eve), I am going to call my bank, and the DA....they took my money, and I have nothing for my daughter for Christmas!!!! Thieves!

Whether the shipping is free or you pay for it, the shipping time is horrible. The site states 1-2 days handling time and 4-6 business days to receive an order. They should just tell people 4-5 days handling time and 10-15 days for delivery because that's how long you'll be waiting for your order.

I wish I could give no stars. However, I need order a dress from Forever 21 to wear to a party. They sent out a coupon saying, "Due to overwhelming demands here is 20% off your next purchase." Sadly the coupon only is to be used online. Moving on I talk to customer service twice this week letting know that They should update their customers.

I have placed 3 different orders recently (12/1,12/2 and 12/7) and have not received a single email regarding any items being shipped. I reached out via email twice and have yet to hear back even though on the site it states I would receive a response within 24 hours. I’ve ordered from Forever 21 multiple times and have never had an issue. Other retailers have the decency to email customers when they are expecting a delay in shipping. I have not been able to connect with anyone in customer service and it has definitely left me feeling frustrated and ready to spend my money with a retailer that values their customers.

I placed an order on 12/3 for a few items of clothing that are to be Christmas presents for my daughter. I tried to reach someone in customer service a couple of days ago to find out the status of the order, and I cannot get anyone to respond. I tried doing a live chat, was on hold for at least 20 minutes, and then got cut off. I tried calling the customer service number which is based out of California and was told the office was closed, even though I was calling within the hours listed on the website. I fear the clothes will not arrive in time for Christmas and worse, that I will never receive them nor be reimbursed. Does anyone who has had a similar experience know how to reach someone in customer service? I would love to be able to connect and see if the matter can be resolved. Thanks!

Palm Desert California store - We will miss you Forever 21. Store was spacious, always clean & organized, wonderful customer service, cute & affordable clothing and I am waaay over 21! This is sad, I hope you will come back! Forever 21!!

I recently was on the chat with a representative name IRENE regarding my order, that claimed to be shipped on 11/25/19. However it's 12/02/19 and the tracking has not updated, although it stated the today was my expected delivery day. So as I am writing her, she stops responding for a good 5 minutes. So I wrote, "Hello?". She responds "PLEASE BEAR WITH ME!" So I say "Okay". She comes back to say "Please advise that today was the expected delivery date, however that date can change at any moment." So I say "Well according to FEDEX, the status that it's in states "Label Created" and their websites state that, that means that the label has been created, but has not made it to FEDEX itself.

Lately the quality of the products online are even worse than before. The price is increasing but the quality is getting worse (yeah I know, didn’t think it was possible). Once I ordered a bunch of items online, and some of the items came with tags that didn’t even say Forever21, it had some cheap off-brand name. The worst is their shipping wait time!!!! COME ON NOW FOREVER 21, IT’S 2019, THERE ARE NUMEROUS SHIPPING SERVICES THAT CAN BE UTILIZED. I shouldn’t have to continually wait two weeks for my merchandise to arrive!!!! Last 3 orders had to be taken back. LOST A CUSTOMER!

I paid for express shipping and even though the tracking number PROVES it was not delivered, Forever 21 will still not return my money. They lodged a claim with the shipping company, which got denied and never contacted me with any of this information. When I tried to get it resolved and get my money back they said it was take another 8-10 business days to lodge another claim with the courier company. This has been going on for 1.5 months! I will never shop with them again.

My order is missing, I’ve contacted customer service 3 times about the issue (one email still remains unanswered), they are sending me a form to fill out. No information on when I can expect a refund. I asked for a replacement order (so I can get the items I ordered at the same price and I don’t have to pay for shipping), which is a standard practice for many companies, and was told I needed to call and talk to a manager. So I will have to waste even more time on it. At this point I might be done with them. Overall rating for customer service would be zero if possible.

I'm chasing you guys for almost 3 months for my refund. It's so disappointing. Whenever I'm calling it's being said that my refund has been initiated but I haven't received it yet till now. I'm not getting anything other than false hope. Just let me know whether I'll get my money back or not. I don't need any false promises. My order no. was **.

A little more organization would be great! Other than that, it was a good experience. Helpful employees and fast service. The prices are affordable and parking was decent. Wish they had a few more choices for plus sized girls.

Somethings are way over priced. And customer service is always a problem. I’ve never been to a forever 21 and not have someone be rude. I still shop in and out quickly if I find something I really like or if I find what I’m looking for.

Recently I bought a Bleach Dye Denim Short which made me look awesome. I love the way they designed this short and is the best ever I have had so far. The best part is it fits your budget and ease your worries. People who have lots of love for shorts should try this. Great to wear!

Ordered 2 sweaters online, both were the same style and size but different colors. One was much smaller than the other. Was told that the only way to resolve was return to a store and they would do the order exchange. (It took 2 hours to get to the nearest store and back). Store would not honor online price nor would they ship another sweater to me. If I wanted my money back it was for store credit only.

I shop here for gifts for the 18-30 year olds I know. There are many items in this store that are fresh and in keeping with today's styles, yet the cost is affordable. I found a jacket a few months ago that was unique, colorful and very stylish.

I bought $160 worth of clothing from them and when I received the items, I was missing a $60 wrap coat and instead received a small child's shirt? I called and they said they would not help me with the missing coat because they needed to receive this ridiculous children's shirt back to their warehouse first. I said I would be happy to return the item I DID NOT ORDER, but in the meantime, how are you going to right your mistake about the missing coat I paid for? They said they will not be able to help me at all right now, but once the item is received back to the warehouse, we can go from there and they can review the situation? WOW.

Great store. On the other hand have more plus size clothing for all women and they have great prices of everything in store and huge sells almost every day. Overall they sell mostly small women clothing.

I enjoyed myself but I have heard the 21 might close their doors. Will be disappointed if this happens. I have heard that quite a few retail stores have been on the list of stores that will be closing.

The store was clean and the sales clerks were friendly and helpful. The clothing was attractive and well organized with colors that I like. My purchase was smooth and wait time was short. The clothing has held up fine after being washed and has not faded, the clothing still looks new after the first wash.

I love Forever 21. The clothes are not expensive, therefore I can shop frequently. The quality of the clothes is good for what you pay. I love the fashion and the fact it isn't only for size 1 customers. The closes that are at a size 12 are for the most part true to size. The customer service was excellent. The only thing I can suggest is the fitting rooms to be cleaned up.

Good quality at great prices. They have all sizes. The jeans and leggings are great and love the quality. They have all variety of clothes, shoes, jewelry. Also they have an app Forever 21 and you can buy too at the app they have coupons, great discounts.

The merchandise is current and definitely varied. The stores are always well stocked and not messy looking. There is always a lot of merchandise in the stores which is a good thing for a shopper, but it takes time to get through everything and hunt for the type of item you're looking for, things are not very categorized/organized. The clothing and accessories are appropriately priced for their quality. This is a quantity over quality type of store.

Shopping at Forever 21 the selection is great, the staff has always been great too but the quality of the clothes they have is not good at all. I have purchased online and in-store several times and none of the clothes there seem to last, it is very cheaply made and prices are not worth it.

The selection of clothing is a wide range and they have great prices, although the quality isn't the best but it makes it through a year or two. I especially like this store because it caters to all sizes, including plus sizes as that is more harder to find in stores.

Store is a little bit messy, and sales associates are always in a rush. I do love the different varieties and styles of clothes they have. The prices are too high for the quality of clothes you receive. Close usually have loose threads or holes.

Low cost and various selections for younger and older women in clothes, shoes, jewelry, etc. You can either shop there physically or online. I would shop there again and one of my favorite sports bras/bras is from Forever 21.

It’s ok store. Cheap but quality is cheap and everything is all over the place and on floor. I also found some clothes that were dirty. Not organized to me. U have to look over. For instance I Find a shirt I like but need a different size and it’s not on the rack. It’s probably in a different area or different rack so I have to look. No associate on floor to help with anything.

With the news of Forever 21's impending Canadian closures, I thought it would be a good time to shop the resulting sale prices and placed an order online. As was and continues to be advertised as a banner on the sale activewear page, all sale activewear is an additional 30% off the sale price. Promotional code 'SPORT30' is to be applied, however, this code is invalid. I was instructed by a customer service agent over the phone to place the order and forward a screenshot of the promotion to their customer service department, who would refund the balance upon review. Customer service emailed me back saying the promo code is expired and all promo codes must be applied at the time of the order - contrary to what the phone agent told me.

Very nice place. Very nice people. Showed me everything under their 4 walls. Took my time and made a decision and made a purchase to my liking. What a great selection. Would truly recommend such a store.

I felt that the store’s layout was a bit confusing as to what section I would find what I was looking for. The Jewelry room was nice, a bit overwhelming but cool concept like being in a big closet or dressing room.

The Store has great items, most of them good prices, some high, but the bad thing is customer service, employees are not pleasant at all. Great merchandise, but they should put more emphasis and giving more sale incentives and treat customer better.

I noticed lately that employees at Forever 21 seem to discriminate shoppers. I have shopped at Forever 21 for years but as I age I see that employees at some stores ignore me or when asked a question they not only do not look at me but their answers are short and then a walk away. I am saddened by this action.

Forever 21 has a wide selection of clothes and at amazing prices. I never leave this store without buying at least several items. Their accessories are also awesome. It is by far the best store in the mall for women's clothing.

I ordered 5 or 6 shirts from the website to then discover they didn't even ship to my address. Finally got the package and at the same time and e-mail confirming a refund of everything? Now I want to return some stuff and don't even know how to go about it??? So much missing, very poorly organized and the customer service is either unhelpful or doesn't even exist since not a single soul answers your e-mails back.

I’ve ordered from Forever 21 a couple times before and I’ve received my package within two and a half weeks. Most recently I tried to have a package be shipped to the store and it’s been over 20 days since I’ve placed the order. Customer service is hard to contact and will not tell me where my package is. I think customer service could be way better. I will definitely be shopping elsewhere.

Ordered a package from Forever 21 Global store 4 months ago and never received it. Contacted customer service 3 weeks after the order as the tracking information was never updated. They said they will check with the carrier and file a claim on lost package. 4 months later and numerous follow up emails with them, still did not give me the refund and only replied was they are checking with the carrier. This is absolutely unacceptable! I had to email them every now and then just to get the same response. They made their customers wait endlessly and probably hope that they will just give up and stop asking for the refund somehow. Total Scam!!!!

Never in my life have I waited two weeks for a package. Insanely slow shipping. You guys need to do better or Fashion Nova is going to put you out of business. I won't be shopping on your website again.

Received a damaged item, called customer service about the return the day it was received, told to return for full refund.. Received $1.61 return credit after two shipping charges deducted. Called customer service again. Told the belt being returned was declined. Avoid this Company, never purchase anything for you will lose in the end. The only bright side was this was a very minimum purchase. Never, ever order an item with an online only return policy. Never shopping there FOREVER...

So I ordered from Forever 21 and I ordered on the 23 and my package was suppose to arrive on the 29. And when I look at my tracking it’s said “in transit arriving late" and it hasn’t come yet. And idk where it is so I’ll update you guys.

On July 22nd I placed an order with Forever 21, reviewed my order and everything looked fine. Received my shipping email, all good up to that point. I was supposed to get my package on July 29th. Checked the tracking and it said delivered to my front door, totally excited opened the door and my package was not there. Checked the tracking and it was delivered to and very old address where my toxic ex and his family live. I called Forever 21 and was told it was my fault for putting a wrong address. Told the very rude agent I did not add that address and their website changed it. I was called a liar and was told that all I needed to do was to go to the address and pick it up.

I received an order with several items, but one of did not arrive. I contacted customer service three times through their website. I also email them with the detail info of my order. The website says clients should get a response within 24 hours. That was not my case. It's been several days already and I still don't know whether they will ever help me.

I ordered a pair of sandals for an upcoming Atlantic City trip I had. I didn’t have them on for 5 minutes and they broke and I had no shoes the rest of the night. I went to the store to return them and the girls were very rude and made me feel stupid for trying to return them because “I wore them.” They said I could only return them through mail so I had to go through the entire process of printing the label, going to the post office and paying for shipping for shoes that broke on me. I called and emailed customer service multiple times about this and they’ve done absolutely nothing. I still haven’t gotten my money, my broken shoes are in the mail somewhere and this has been an absolute nightmare. I do not recommend shopping there. Their return/ exchange policy sucks.

My order ($220 worth of clothing) said it was delivered but it was never received. The carrier OnTrac reports the delivery but it was not received. I was at home during the time of delivery and nothing was there. I contacted OnTrac who denied the claim and stated the driver was in the area. I contacted Forever 21 and was told a supervisor would call me back the same day. Never received a call back. Called back to follow up after 1 day and was informed they were submitting a dispute 1 claim since the claim was denied by the carrier.

Made an online order and requested to update the ship to address and was told it could not be done, and was directed to stop the shipment with FedEx. The "smart post" delivery service with the US post office did not offer the option to change the ship to address or cancel the shipment to be returned to the origin. It was absolutely horrible. This company will do nothing for you in these types of situation nor will collaborate with FedEx to fix the error. I will never buy from Forever 21 again.

Received the wrong item in my package, instead of what I actually ordered. I called to speak to someone who told me she would email me a return label. She never sent it. I then went online to chat with a Customer Service Rep. They took forever between answers, only sent links and had no real conversation, and ended up ending the chat before I was done. Again got no real answer as to how to fix this.

This company hasn’t reached out to my emails after the fact that right after I ordered my items I asked to change a size and got no response and my package delivery date was supposed to be 7 days after the shipping date and I got no reply when asked where my package was also no help from the delivering company. I was told that my package would be coming a specific day by the end of the day and once it hit 8pm it quickly switched to pending and I wasn’t updated on the problem that was going on with my package. It came 4 days afterwards and the date switched late the next day with no update from either Forever 21 or the shipping company, USPS, but thats another review. I don’t recommend ordering online from this company because you will receive no communication if something is wrong or not turning out right.

This company does not care about their customers AT ALL. I ordered a package 2 months ago and never received it. I spent $150.00 and they basically told me I was out of luck because there was nothing they could do. They do not hold themselves accountable for providing the products YOU PAID FOR. NEVER AGAIN will order from them!

So I made two orders on my F21 card and was happy with the order when received. Went to go make an early payment on April 25th. Found out May 3 that the payment didn’t go through and now my card is on hold for 3 months. Called CS and he read off last 4 of a bank account that was not mine and I did not enter. I had already tried to reenter the correct account number before calling 3x and with the same info put in over and over it said couldn’t accept it until the 3rd time it accepted it. So now I know their system jacked my payment and I get hit with a fee. Cancelling as soon as this is paid off. CS was of no help. Never seen a company put your card on hold for 3 months. Never shopping there again!!

I unsubscribed multiple times and called in multiple times. I would continue to receive emails. Call center calls would drop every time I was on hold longer than 10 mins. Issues cannot be escalated or resolved because there is no supervisor on duty. Terrible service.

My order was supposed to be delivered yesterday. I have been hung up on by 6 different customer service representatives. I have been asking for a manager for over 2.5 hours and they have been busy online. I've been told that the representatives have other customers so I cannot wait to chat with a manager. I have also been told the manager will tell me the same thing the representative just told me. I was also told that the period for "expected shipping" goes for 3 more days so I should contact them back on Saturday. I called the store and they told me it won't be there until next week. Worst experience ever!!!!

They don't have a customer service line that can help you with your matter (Mind Blowing it's 2019). They don't include packing slips in the box for returns. They have so many things WRONG with them. I can go on for days... I will never shop Forever 21 again.

So for almost a year or two I’ve had the Forever 21 card (not credit) with few problems. However those problems have become huge on fault of the Comenity pay company who handles the F21 card business. One they take longer than they say to pull money from your account and that’s not including weekends. Two they tried to pull funds from my account TWICE without any warning and the company gave me no updates about this happening. Although funds were available and it says the money was taken out I was still striked for their mistakes. Apparently they couldn’t take out any money (again no updates) even though when I logged into my account it said payment went through fine. No update or anything and now I’m penalized and unable to use the card for three months.

I ordered a package worth $178 which had 15 items. I never received the package, they filed a claim for me which I have never received so far. I have been calling and emailing them past 2 months. They never give me specific answer and blame it on FedEx and when I call FedEx they say Forever 21 has to file a claim for this case and Forever 21 tell me claim will process in 10 days every time I call and it's been 2 months already. I will never shop from Forever 21 and after my experience with them my friends and family stopped shopping with them too. Worst experience ever! I never got my money back nor any replacements.

I placed my order before 11 AM PST and paid for next day shipping! On the website expected delivery March 29th but when I click on the tracking number it says April 1st. I’m pissed because I leave out for vacation on March 31th and I expected all my outfits to be here. The worst part I called them and they blame FedEx and gave me their number. I call FedEx. They said they haven’t even received my package yet and to call Forever 21. I was going back and forth with FedEx and Forever 21 to the point I was like ** it. She said something about refunding me shipping but the way I feel I’m getting all that back and more because when it does deliver everything getting returned! ** Forever 21! I never had this problem with Charlotte Russe! Wished Forever 21 closed instead of them :-(!

I really wish there were negative stars because this company is the worst in customer service and caring about keeping customers. I made a purchase and returned it on 2/20/19 with their marvelous shipping method of FedEx SmartPost. Ridiculous and I had to pay $5.99 for the service that took 2 weeks to get back to Forever 21. Then they finally receive it on 3/7/19 and I get an email what the estimate of my return would be. It takes these incompetent ** until 3/12/19 to get 2 items checked by the warehouse. It is now 3/19/19 and still no refund. When I have called customer service they lie and tell me all kinds of things just to get me off the phone. This is why Amazon is successful. They don't screw over their livelihood--the customer. Goodbye Forever 21. You won't be in business much longer.

Bought full price boots online - wore them the day after they arrived to my office - heel tip came off that morning immediately - I didn't realize it so wore them the full day damaging the fabric at the base of the heel. I contacted customer service right away asking to send them back for a new pair, assuming that they would take reasonable responsibility. Told by email that since I wore them, they wouldn't be eligible for return or exchange. I replied about my disappointment, and said I would close my account. Not even the courtesy of a response.

Placed an order for a two piece set. Instead, I received the clear bag for this set, but inside was a shirt! To be exact, the shirt I received is something that F21 sells on their website. The “plunging knotted top” item code 2000317398. So essentially whoever packed my order removed my 2 piece set that I paid $48 for and placed a $28 shirt inside. That’s not even the worst part. The shirt I received has no tag and has a perfume like odor as if someone wore it. I have taken pictures too. Called customer service twice and the next course of action will be going through PayPal if I do not receive my return slip as promised in their 24-48 hour policy. I shop at F21 all the time both in store and online and this is the first time something like this has ever happened. It’s really disappointing. Buyers beware.

I convinced my friends that we should all get matching pj’s for an upcoming girls trip. We ordered them on Feb 18th and my 3 friends received theirs Feb 25th. I checked my shipping info and it said my package was due to arrive Feb 26th, however, nothing came. The next day still nothing came. I check the shipping info again and it still said it was in transit, but there was no updated info since Feb 20th. So, I decided to send an order info request to Forever 21. The response I received was that my order had been returned and that I should call them. Once doing so, I was told that the shipper had returned it and they couldn’t tell me why. It took them 10 days and an email from me to realize they never even sent my package!

Why does Forever 21 think it's a good idea to annoy their customers while they are trying to shop? With ridiculously see through high pressure sales tactics? Also, your site is a mess. And it crashes often. I used to love Forever 21 and now I find myself just clicking out of your site even if I've seen cute stuff I'd like to buy because dealing with you is such a nuisance. Not to mention I've had a few items come in not as described (different pattern, one leg longer than the other FOR EXAMPLE) AND if you ever choose "ship to store" the store has no idea when your package came. It could have been there for 3 weeks by the time they figure it out.

I have tried to place three orders using my Forever 21 credit card. Although I've ordered previously and have credit available (in fact, it was recently increased), it keeps rejecting my order due to "billing information". Customer service sends me to Forever 21 credit (Comenity), and they stated there is no issue on their end and no reason for it to be denied. So, I go back to Forever 21's customer service, again, and they will not correct the issue and state it's an automated system that they can't change, so all I can do is place an order using another credit card. SO, they basically give credit but refuse to let you use it.

It has been about 3 months since I've been able to make an order online because every time I try, it says my credit card information does not match. This is not true because I triple check the info and it is correct and it was already pre-added information from when I made online orders before. I have tried about 5 different card and Apple Pay and the phone app, and it still says my card info is incorrect. If I try Afterpay or Paypal it confirms my order then cancels it one minutes later. I have even tried using a different email, changing my shipping address and still no luck. When I call customer service to ask for why my order gets canceled when I use Paypal I am told my order info was 'flagged' but that is all the info that they apparently get so they can't even give you a reason why it was flagged.

I hope someone from corporate sees these. I have called customer service many times and I keep getting the runaround. I'm NEVER shopping here again. 12/10: I emailed customer care that a package delivered on 12/5 was never received. 12/11: Customer care responds asking for my address to verify the shipment and my phone number. 12/12: I responded with my address and phone number. 12/20: I called customer care due to lack of email response. She asked me a bunch of questions and said she would put in a claim for me.

Went with my daughter and they had a sale. I asked the sales girl Natalie if these pants were on sale. She said, "Yes. Buy 1 get second half price." Got two pair of pants and a body suit. Went to pay and Natalie was at the register. She rang it up and I asked about the sale on the pants. Natalie said they were not on sale. Not 10 min before she said they were. Then I gave my credit card. She waits then asks for ID then asked for something else. The whole time smiling. She knows she was being a witch. I don't know why nothing is being done about this store with all these complaints.

We don’t live in a city that has Forever 21 so we have to drive over an hour to shop there which we figured wasn’t a problem since it would be worth the drive when Forever 21 was advertising 50% off on all jackets, outerwear, and sweaters. We get to the store and they have the sale signs over the entire store making sure to place directly on their jackets, outerwear, and sweaters. We pick out a few items all from the assumed sale racks and get to the checkout line only to be told that NONE OF THE JACKETS ARE ON SALE.

I wish I could leave less than one star. In all the world I would rank their customer service THE WORST ON PLANET EARTH. A gift card didn’t get to the recipient. Phoned to have it resent (how hard can that be right?). Waited online for an hour, told no problem, then chat went dead. Waited another hour “oh we can’t do that online”. Phoned. Waited an hour. Told “we shall resend. 48 hours it will be there”. 4 days later = nothing. Phoned again. “Oh we resent it. We will resend again”. Nothing. “Oh there must be something wrong with your email.” LOLOLOLOLOL. "Why are your promotion emails getting through then?" “Oh you should rebuy and we will cancel this one”. LOLOLOL. Um no. "How about you send to my email instead?" “oh we can’t do that”. DO NOT GIVE THIS COMPANY BUSINESS IF YOU VALUE YOUR $$. Zero out of ten.

I made an order on December 17 and was charged twice. I have called several times and the customer service is horrible. I was told that it was an error of Forever 21 and that I would have my money returned back in 24 to 48 hours... I did receive the package and one transaction was completed on my bank card but the other transaction is still saying on hold. Today is the 23 of December and still the transaction is saying on hold. Tried to make another purchase (silly me) tonight but the order was declined.

I ordered a skirt online to have delivered to my house. When I received notification via email my packaged arrive nothing came in the mail nor did the delivery man come to my correct door and knock. The delivery company that supposedly delivered was OnTrac. When I called OnTrac to find out why packaged was not delivered they told me the driver delivered to my correct apt building but not sure if it was to the correct address. The next day I called OnTrac back myself because they told me they going to call me back and never did. Later, I found out the driver went back to my apartment building to “retrieve” my packaged where he left it and could not retrieve it.

I placed an order back in April. I didn't notice before I opened the bag that it had been previously opened and taped closed and some kind of yellow mailing sticker was stuck over the tape. When I opened it I discovered half of the items I ordered were missing. I immediately contacted customer service and they apologized and seemed very willing to help me. They sent me an affidavit form to fill out and send back, which I did right away. Some time went by and I didn't hear anything about it so I contacted them again.

Sign on the rack of cardigan sweaters said 50% off. Small print said limited quantities. Went to check out and cashier said that I can’t read and the sign said not limited quantities but it said selected items. Wrong. We checked all the signs and they said limited quantities. Manager was too busy talking to family or friend. Horrible.

Disgusting how the representatives speak to you over the phone. The representative was extremely rude and laughing over the phone because I was highly upset about my expedited package which I received days later than its expected date. Callback doesn’t not work so if you’re on hold for an hour just breathe in and out. Absurd!! I thought I was being a bit extreme with the disappointed but coming here and looking at the reviews just confirms. I don’t understand why this is not resolved already. Have a meeting about how you guys can treat your customers and make sure that packages are received on time. Stop online business and focus on in store sales instead. Main reason why I support local owned businesses.

It has been a two months since my package was lost. I am 150 dollars out. I just called for the fourth time and they extended the "investigation" for another 10 days. Horrible horrible experience. I will never buy from there again.

Email ID: **. This is regarding order no : **. The order was supposed to be re-delivered on 5th December but it was not. It was not even attempted. Then I was informed that it would be re-delivered on 7th December, which also did not happen. After calling USPS and Forever21 multiple times and hearing different resolutions - Forever 21 said it would be delivered by 13th December and apologized for this terrible experience but again on 11th December (today) there was no change in the shipping status.

I do shop all my clothes from Forever 21, but they Better work on their customer service 'cause it is literally the WORSE I have ever seen! I have been working for another retail company for over than 3 years and I know how guest service should work. The first bad experience I had with them is when I got a sweater and I washed it with cold water and on my hand 'cause I don’t like washing my new clothes for the first time in the washer machine. However, the sweater shranked, so I went and I talked to the cashier and he didn’t do anything about it. I asked for a manager hoping that she might do something about it, BUT she was so rude and she was like, "Yea you probably wash it wrong." The sweater was only $12, she could have been nicer and done something about it!

I was there making a return. There was an issue so the cashier had to called the manager or supervisor. I am not sure because he refused to say who he is. All he said was, "I am in charge here. The policy says I don’t have to give my name or anything to you." He had an attitude and was nasty. He yelled and screamed at me and said, "Get off my line" in front of all the Customer. I was so humiliated. He just didn’t want to deal with me. I was just asking him why am I not able to do a return when the item was not final sale. This is Ridiculous. People shouldn’t be treated this way. He uses his position to humiliated me. He didn’t want to do the return or explain anything to me so he just started to shout and yelled for me to get out. This is not my or friends first time getting nasty treatment from employees at Forever 21 (Queen Center Mall).

First and last time ordering from these guys. I ordered on Black Friday and my shipping date keeps getting pushed back. I'm so frustrated, contacted support. NO RESPONSE and it's been weeks. This company has no resources dedicated to customer service. Almost 3 weeks and nothing. SMH.

A few weeks ago, Forever 21 had a 75% off sale so I ordered my 2 daughters each 3 pairs of jeans. Upon delivery, I discovered that all 6 pairs were the wrong size and way too big for them. We have a Forever 21 store locally so I decided to exchange them in store thinking it would be less of a hassle. WRONG! I explained to the cashier that I wanted the exact same jeans, just in the correct sizes (i.e. the sizes I ordered).

I’ve ordered from Forever 21 once before and had no issues with shipping. It came in less than a week and they actually told the truth that time about when it would be delivered. My second time ordering from them is literal hell. I ordered on the 27th of November. I did standard shipping (supposed to be 3-6 business days for reference). I never got an email stating that my order was delayed. I tried tracking my order on their website and it wouldn't let me because it hadn’t even been prepared to ship or anything.

I have been shopping at Forever21 for a very, very long time. I typically spend a good amount of money there every year ($1000+). I usually have a good experience with online shopping but not this time. On November 18th I placed an order online. By the 20th it said my order shipped but then I didn’t get my package a week later. I checked the shipping status and the date now said, “Ready to go”.

DO NOT WASTE YOUR MONEY OR YOUR TIME BY LOOKING AT THIS WEBSITE!! THEY WILL STEAL YOUR MONEY AND TELL YOU GO LOOK FOR YOUR PACKAGE. I wish I read the reviews before I placed my order which was 13 days ago, my order was lost in shipping. I called customer service, I was on hold for 26 minutes then the rudest representative answered. She said, "Call FedEx to find your package," then she hang up. I called another time and another rude one answered after 20 minutes on hold. He said, "If your package is delivered you can return it and get your money back otherwise you can't cancel the order," and we don't have any information about it. I will call my bank and dispute this charge. Hopefully I could get my money back.

Their shipping is crap. I placed my order and it took 5 days to ship even though all items in my cart were in stock. 3 weeks have passed and still no sign of my package. Don’t expect fast shipping, not the 5-10 business days I was promised for standard shipping in the U.S.

They have the worst customer service I have ever experienced. I placed an order 10 days ago, it hasn't arrived to the USPS office YET and I cannot get a hold of anyone to answer any questions. There are no agents to answer my questions via chat or through their customer service phone number. I have been trying for 4 days to talk to someone. I WILL NEVER ORDER FROM THEM AGAIN!

Terrible customer service, after holding for over 15 minutes he Hung up on me & didn't give any real reason for incorrect advertising. Liars. When it comes to Advertising free express shipping & the 24 hour order being filled is a lie! I will not order from them again! Bad experience! DISHONEST company to do business with.

Ordered online. 3 weeks later order is still pending, I have tried calling customer service, been on hold twice for 30 minutes. No one to talk to. They don’t answer live chats or emails. Horrible company.

I was purchasing a product online and placed the order with it being expected to arrive within 5-7 business days. I got a notification that the package was delayed in shipment and that the item may not arrive until a date that was 11 business days from when the order was placed. This is now an issue because I will be out of town starting the day before shipment is expected for a month to a different address in the same state. The day that I saw this change in shipment date I tried reaching out to Forever 21. Their phone number was not working during normal business hours even though I called multiple times. After their phone did not work, I tried using their online chat to reach a representative and they were unable to chat at the moment as well.

I bought online boots, when they came one of the boot was damage and they had no tag not even the slip so I can return it... When I drove to the nearest store I ask for the exchange or return the money. I showed them that I bought it online but for some reason I can’t find email of the purchase. I told the manager to help me sort this problem. She was like laughing like at me that she can’t do anything and I should contact the customer service. Customer service I wait over 20 min so I decide to let them call me back. They never did, I wrote them email and on FB their page and I still get no reply. I don't know what Am I suppose to do with small boots without tags and damage. I am that rich to throw away money. So in one word customer service is very bad.

We tried placing an online order but the company was experiencing technical difficulties and couldn't honor the 50% off they were advertising. They gave us 30% off and told us the additional 20% would be credited once the items shipped. The items shipped and no credit was issued. We have called several times and were told several times that all managers were out at lunch and would call us back. We have never received a return call from anyone. All of the representatives on the phone are hard to understand due to a heavy accent.

The last order I received was false advertising; the item was completely different from the item pictured AND the written specifications. They did not include a return form or receipt in my package, and after a week they haven't gotten back to me. They also sent me one shoe, (a singular shoe, for one foot) and failed to deliver a sweater and have nothing to refund me, will not talk to me, etc. They function like a scam, with false advertising, and outright lies in their return policy. Time to say goodbye forever.

Don’t ever buy Forever 21 products online. They have the most terrible customer service I have ever seen. They are too greedy!! They canceled my order twice claiming it’s my fault... but the fact is because they had a Black Friday deal and they didn’t want to honor it. I don’t know how they still maintain a company. One of the worker told me she can’t give me the same deal even though it’s their fault to cancel my order and her reason was “Forever 21 isn’t as rich as other companies.” I swear to God that is what she said. How could that be a reason for them not to give satisfaction to their customers.

The manager name, Christian from Customer Service promised me will manually process my 3 orders. Still pending after my another first 3 orders got canceled for their own problem. GUESS WHAT! After making a promise, my 4th order got canceled again. I guess my last 2 order will get canceled as well. I guess I order during Black Friday and spending more than a thousand on buying their clothes. That's why they need to cancel my order. Please do something with this company. I cannot believe that how they run the business.

IF I COULD GIVE NEGATIVE STAR REVIEWS TRUST AND BELIEVE THEY WOULD OF GOT NEGATIVE 50X. I just want to say you guys are extremely horrible of a company, with a very questionable customer service. Because of you guys I missed out on the 50% off because one of your agent told me to wait until midnight for a better deal. Yet upon calling customer service 4x asking for a supervisor who was supposedly will call me back within 24 hours was a lie in itself. I'm extremely pissed off at how you guys can run a multi-million corporate like this. I haven't got a call at all. I'm losing out money because you guys are not training your call center correctly and sad to say they need to learn how to speak more clear and less attitude.

I got a fraud alert on Thanksgiving Day for possible fraud charges. I pulled up my bank account and saw they charged my card 3 times for the wrong amount and 1 time for the correct amount. I called customer service, and was told "no worries, it's just a bank hold." When I said, "NO... It charged 3 times for the wrong amount and 1 time for the correct one," I was told because it was Thanksgiving, I was stressed out!!! UMMMMMM NO!!! YOU have me stressed out!!! Don't tell me what I am, and don't tell me to "no worries" because you have taken over $155.00 out of my account that was NOT authorized! She told me that since I would not listen to them, good bye and was hung up on! Wish I could give ZERO stars. I will NEVER shop online with this company ever again! Now my card has been put on hold and I can't shop TG and Black Friday sales!

Forever 21 has changed a lot since it’s debut. I used to find good clothes and deals before but now they’ve become a zoo. Their “web exclusives” are cheap third party brands that are misleading the consumer. The pictures online look great but the actual products are disgusting and doesn’t look like the online pictures whatsoever! When you try to return it they charge you for return shipping and the stores won’t return it. One store told me to take it to another store 12 miles away and I will be able to return it there but when I went they couldn’t return it either.

I gave 1 star because I can't give it a 0. I bought 122.00 worth of product, it was never received and now I am fighting this and they tell me that FedEx said package was delivered so they are so sorry I can't get a refund and FedEx said, "So sorry you lost your money," but it's not their fault. Delivery guys said it was delivered so then that is what happened. Please show me a Signature and I would proudly suck it up but no there is none and no one wants to do anything. I will never buy again from here. If you are not home to receive package please do not order because you never gonna see your product or money again.

I purchased a pair of heels for an upcoming wedding. At home, I cut the string and tried the shoes on to find that they did match well as I'd hoped. I was unable to locate the receipt and do contacted a store manager for advisement. I was told that they can't validate receipt of purchase via my card and because the string was cut the item is deemed unreturnable. So now I'm stuck with shoes I don't want. I will never shop with them again unless they implement a better return policy.

My sister purchased a skirt from their website, after arriving the product was not a skirt, was a cheap short, after a week we sent it back in its new condition with the tags, as we had no time to return it quickly, we sent it on regular shipping and was no far away, should have arrived in a couple of days. We receive note 2 weeks later, saying that they cant accept instore purchases thru mail, and we should send prepaid label to return it. Attached to the package was the return form, and all the information clearly stating that it was online purchased. They reply two days later saying that since it is out of return time they will not accept and if we not pay for the prepaid label they will throw away. FOREVER 21 ONLINE SERVICE SUCKS!

This was not my first order from Forever 21 but let me tell you about this one... Long story short, I ordered a pair of black cargo pants. Belt was a little long but loved the pants. Wore them ONCE for a couple hours, washed them in cold water with Zero for dark clothing, hoping to preserve that rich black color. Pants looked like they had been washed over and over. Color faded and looked horrible. Terrible quality pants, didn't hold its shape... Contacted customer service and asked for a supervisor to call me back because they had been worn and washed so the return policy was not looking good for me. Nobody called back.

I ordered two dresses from Forever 21 on October 2. Returned it by mail October 10th. They received it Oct 14 (according to post office). It's now Nov 10th and I have yet heard anything about my return!!! Read other reviews, similar to mine... If you going to do a online purchase make sure you are able to, return it in a store!!!

I ordered two items online from Forever 21 in July 2018 to be shipped to the store closest to my house, figuring that this would be one of the quickest options as I was needing these items for an event later that month. Upon ordering it indicated that the package would arrive in 5-10 business days, it has now been OVER 4 MONTHS and the product JUST ARRIVED TO MY STORE. I was originally told that I would not be able to cancel my order and receive a refund, however I would have to wait until my package was delivered to the store and after 10 days if I didn’t pick it up, I would receive my refund.

I ordered online, all 4 items fit horribly either too big, too small, thin and cheap looking. So I looked for my packing label so I can return them and there wasn't one. I called customer service and they said 2 of my items are final sale and the other 2 can't be returned to the store I have to mail back. Nothing in my order said anything was final sale. So now I've lost money on something I'll never wear AND I paid extra for express shipping. I'll NEVER order from them again.

Forever 21’s return policy for online order really sucks. I’m within my 30 days of return so I tried returning the item in my local store instead of sending it back spending more money on shipping. I was told it cannot be returned to my card. All I can get is a store credit or exchange it for something else. Smh. It’s basically telling people if you buy something online and it doesn’t fit or you don’t like it you’re screwed and can only pay more money to return stuff you don’t want after. I return this item and pay the rest of my card off. I’m done with Forever 21.

None of them knew what they were doing. The managers were even worse. They apologize but don't help at all. Absolutely horrible. If I could have returned the item to the store as opposed to mailing it back and paying for shipping I would have told them what they could do with their pants.

Customer care definitely do not know how to honor prices when it comes to customer unsatisfactory towards false advertisement. Telling me there is a difference between the US and Canada which is understandable. Clearly I've always ordered from the site. Customer care does not help at ALL to find a solution, really frustrating. I have never been treated so badly the way this company keeps prolonging me in my entire life. For a supervisor to get back they have me waiting like an idiot, Very poor service. I have two letters from customer care stating that they were going to resolve the solution, once again they turn back on their word. Horrible Service!!!

This company is a fraud. I ordered a dress online in June amongst other items. The dress did not fit me so the next day I went to their retail store to return it. They scanned it and said the item was not in the system and that I had to return it via mail. So I sent the dress in the mail. After two weeks I inquired about my refund via chat. The representative that was “assisting” me said the dress had a no refund policy. I gave her the order number, the item number, a description and even the code for the dress. They said they would issue my refund within 4 weeks. The next week I contacted them again and they had received my dress but again stated that it had a non return policy. I provided all the information needed again… The exact information, nothing happened, they told me to wait.

I am a VIP member at Forever 21. I love everything they sell, sure, BUT they have horrible customer service when it comes to really needing something. I usually ALWAYS order online. This is the second time this happens to me and I got the same response. I ordered a bathing suit once. It was supposed to be XL but they sent L. So, I sent it back, and repurchased it, and they sent me L AGAIN! I needed the bathing suit for a certain day and I ordered way ahead of the day, but they messed up twice. So I asked the customer service representative if she could expedite my shipping because I needed it by certain day and it was their mistake. She simply told me no, there was nothing she could do. They said they’d give me free standard shipping and that was it. However, I ordered this maybe like a month and half in advance, and that’s all she could offer me after they sent me the wrong size TWICE and I called about it the first time.

I ordered a pair of pants & received them in the wrong size, so I returned them & got a full refund. Ordered them a SECOND time & received the WRONG item again, called customer service & they gonna tell me I have to pay for this item a THIRD time & sent pictures of the incorrect item, & they would send me a return label & as soon as the pants get back to the warehouse they would refund me! HELL NO. ABSOLUTELY NOT. I refuse to pay for a pair of pants a third time when it’s ** ups on their end. They have the worst customer service I have ever seen in my life! I wouldn’t recommend this unprofessional company to nobody!!!

I really like Forever 21, but never order from online! My package never came. When I contacted customer support, they gave me a form for an investigation on the lost pack. It's been 10 days and I haven't heard anything back. I have been emailing them for the last 2 days and I still haven't received a response.

So I place an order online with F21, a store that I normally really enjoy and own a lot of clothes from (that were all purchased in store). When I first check out I use PayPal to pay and enter a discount code for 10% off. Everything seems fine until a few days later I get an email canceling my order. When I call up I find out that instead of using the correct billing address given on PayPal, they automatically assumed my shipping and billing ones were the same. So when my bank couldn't confirm the billing address they auto canceled the order. Ok, fine, annoying but I'll call up and replace the order. As it turns out, they can no longer honor the discount (despite the mistake being on their part) and charge me full price.

I ordered some items over $100 from online. When two of the items didn’t fit I prepared them for return. I paid for postage $18 to send it back to receive a full refund. Which I never received and when I called customer service they told me this would take a month to receive the refund!! Still never got my refund back. The worst company I have ever dealt with and seen sooo many reviews of stealing customer's money and yet they are still in business. Mind blowing!!!

I've bought $104,68 in good on 8/9 and I've never gotten my items. When I talked to Forever 21 they made me fill out an affidavit and they would send for investigation. So I did filled out on 8/31 until today 9/19 they are still investigating. Do not buy from them. They are stealing!!! I will make a complaint with my credit card company. When I call them they say sorry but we are still investigating. I will never ever buy from them again.

I ordered about 7 items online and I did store pick up as I had a bad experience in the past for doing home delivery, therefore I have decided to do store pick up since then, thinking it will be convenient. But no, this time I never got my package. I ordered on 08/27/2018, after few days later I got a confirmation email that my items are ready for pick up in store on 09/07/2018. I went to the store to pick up on 09/12/2018, they told me they do not have it. I called Forever 21 helpline, the representative from customer service told me that the item was delivered and it was scanned at the store by an employee, she also shared the employee ID number who received my package with the store manager over the phone. They just didn’t even investigate about my package and told me to get a refund. I told them if the item was scanned, then how can it be lost just like that.

I ordered about 7 items online and I did store pick up as I had a bad experience in the past for doing home delivery, therefore I have decided to do store pick up since then, thinking it will be convenient. But no, this time I never got my package. I ordered on 08/27/2018, after few days later I got a confirmation email that my items are ready for pick up in store on 09/07/2018. I went to the store to pick up on 09/12/2018, they told me they do not have it. I called Forever 21 helpline, the representative from customer service told me that the item was delivered and it was scanned at the store by an employee, she also shared the employee ID number who received my package with the store manager over the phone. They just didn’t even investigate about my package and told me to get a refund. I told them if the item was scanned, then how can it be lost just like that.

I placed an online order for over $500 worth of clothes, only to not receive them for a few weeks. Then, when I sent some of the items back to get a refund, I was told it wasn't within the return time frame, even though I had received them late in the first place. On top of that, they wouldn't return these "non-returnable" items back to me until I paid for postage to send back to me. And threatened to discard them (probably resell them). So there sits $300 of my wasted money & I have nothing. I am furious. And now since I didn't learn my lesson, I sent back my 2nd order within the time frame & have yet to hear anything or get refunded anything back yet. Horrible company.

First of all, online chat. I asked them about my shipping and after he explained the shipping out 5-7 days to arrive, which wasn’t even my question, he then asked me if he could help me with something else and immediately left the chat, before I could even spend a response. I ordered something for store pick up, for a vacation I was taking, now the clothes aren’t coming until the day after I leave, but now they're telling me I have to wait a few more days. So annoyed. How do you buy clothes for vacation and then being told it won’t come until way after. For that I would’ve gotten it next day shipping or looked somewhere else. Annoyed because now I have to repack and now I have to spend more money on outfits for vacation because they decided to not abide by the promised date.

I ordered a dress, paid for next day express shipping. This was in February, still haven’t received the dress. It’s September. I have called a dozen times, first two they weren’t able to start a claim. Gave it some time, four calls in a row, they started a claim, but really didn’t. Each time a new claim was supposed to be processed. Three times a representative was supposed to call me back with information on my missing package. No calls. I had also been emailing, never received a response.

I've ordered some clothes and funds on my account have been blocked but I haven't received any order confirmation etc. After an hour they just sent me an automatic e-mail informing that I have some products in my bag and I should hurry up and buy them. Almost two days passed and I still don't have any information regarding this order. I've contacted my bank and I have to wait one week to have my blocked money back. I will never order in Forever21 again. I only wasted time.

Shopped from this company a couple times of year, mainly online and sometimes in store. Recently I placed an online order which was received 8 days later. Had an issue with a missing crop top that was sold as a set with a matching skirt. For the past 3 weeks, I've been given the runaround through emails and the reps. Will not patronize them anymore. Extremely poor customer service. The issue became my problem. And yes they took my money and this issue is still unresolved. Buyers BEWARE!!

BEWARE! I just had the worst experience with Forever 21. I'm a frequent buyer at this store, in-store and via online. Last Friday I received an email regarding a discount on all purchases including free ship, so I pick a few items. I was supposed to get a 40% off my purchase but the system was not working right so I contacted an employee via chat and told me that I should wait through Monday to talk to someone of customer service because she wasn't capable of assist me.

Long time customer - I’ve used shipping and bought in store for many years. I had one package ($138) that I did not receive whether it was lost or stolen. They will have you fill out a ‘claim’ but will give run-around for weeks. They will do nothing.

Ordered a jacket and a skirt along with a few other things. Problem with the jacket was it fit extremely small even compared to the info on the model in the photo was wearing a smaller size than I ordered and is taller than me. Problem with the Skirt is it had loose buttons and a stain on the front you could see through the package it came in. These items were final sale. I’m sure because they were defective. Sneaky scammers. Anyway, I contacted a chat representative and got one named Mary **. She stated I could return the items through mail. NOT IN STORE BECAUSE OF THEM BEING FINAL SALE. She said she even got an exemption for the jacket. But first I would have to send photos of the items and include the attached tag to get approved for a prepaid shipping label. I screenshotted this whole convo.

Ordered 3 items (pants) online. 2 in X-Large and one in Large and paid using Paypal. The items arrived in a timely manner. The Large item fit, where the 2, X-Large items were too small. Clearly something wrong, and needed to be returned. I went to Forever 21's website to get specifics on return process where I learned that Paypal items returned to the store would NOT be refunded but a store credit would be issued. As this information was not visible (nor acceptable), I would've used another method thus eliminating any hinderances.

My order took more than 9 days to arrive. I called FedEx and they told me that the service is for 2 weeks. I don't understand why the ** in the page says that, "Your order is arriving in 7 days." I wouldn't be so mad if I didn't have a flight scheduled before the package arrives. I delayed my departure and my time it's not their time!!! Don't promise 7 days if you are giving a 2 week shipping!!! I called customer service and they didn't have an answer. Also they were rude!!!

This is the worst company and I will NEVER shop with them again. I placed a $145 order, I never received it. Contacted customer service 1000x and explained and they refused to refund me. They kept saying my shipping address was wrong when it wasn’t! They completely lied, they just didn’t want to refund me. I kept requesting a supervisor and they never got on the phone. Forever 21 don’t care about their customers. They will steal your money when you don’t get your package. They don’t care. They tell you to contact the carrier. Horrible company and they need to be sued!

I ordered $150 worth of clothes (2 dresses, 1 romper) But never receive my package. I called customer service three times and same response each time telling me they need more time and that the issue is still under investigation. By the 4th time, I was informed that Forever 21 take no blame on this matter and that I needed to contact FedEx to see why my package was not received. Very pathetic, will never shop with them again!

Confirmed all item were ship comparable to United States as well as Australian rules and regulation. I shipped it with USPS and I received and I followed all shipping laws and regulations. This is the reference {**} which I shipped 2 months ago and I have not gotten my money. I sent all documentation to you. I really need this case to close so I can get my money. This is not fair because the customer got the all the products now, I am out of my money. This has been the 10th times. Thank you.

Made my first purchase at Forever 21 online in March 2018 and shipping was supposedly lost in Shanghai. Goods never arrived and got initial apology email proposing refund. However 20 or so emails following up since and no responses and no refund. A terrible experience and this site has no interest supporting customers when things go wrong. I would not use this site ever again as it is a scam. The initial apology and refund emails are just a scam to defer any action. Please do not buy anything online from Forever 21. Horrible experience.

I shop at return often, a couple times a month spending at least 100$ each time. I usually return items I don't like at their store near me but sometimes they have "web exclusives" that must be returned by mail. I ordered 2 of these "web exclusives" and didn't like them so I sent them back. I'm always wary of "cheap" stores like Forever 21 when doing returns so I keep a copy of my tracking # and receipt, as well as a picture of the items in my shipping box, and a picture of the box with the tracking label on it... So, I did that with this order and it got delivered to their warehouse, and they processed my refund. BUT, they only gave me a refund for 1 of the items, claiming they didn't get the second item (a pair of shoes/heels). I contacted customer service letting them know there was a mistake and they said they'd have to check in with the warehouse and get back to be in 24-48 hours. This already annoyed me...

Wow!!! What a disgusting, unfair, and low return policy for a damaged item which I purchased at regular price!!! After making a $105.00 purchase at this store, I realized that the most expensive item, full of ruffles and intricate designs, was defective. Just went to the store and made the naive and honest decision of letting the cashier know that I was returning the item, which she was ready to exchange, because it was defective. She stayed quiet... and waited for me to show her the damaged spot. I had a hard time finding it... because it was definitively not visible!

They have an extremely vague return policy & they’re also unaccommodating while being 100% equipped with the knowledge of the grey areas they have around their policies. Will not shop with this low-budgeted, & out jobbed company going forward.

The outsourcing is comical. They understand nothing. Are rude, no supervisors and have no concept of fair business or false advertisement. If you order an item and it goes 50% off within the hour, they do not price adjust. No tracking information. The American consumer is treated like crap!!! Avoid this place! I wish our consumer dept. would take action after the large amount of complaints.

They take up to 3 weeks to issue a refund. I hate that every time I have to pay postage fees (from 8 to 10 bucks) and then I do not hear from F21 again. I never receive an email saying that I will receive a refund or anything, never. Other stores process returns extremely fast and issue credit or refund within 2-3 days from day of receipt. With F21, I wait for weeks and then have to call and wait on hold forever and keep my tracking info and bla bla bla, then the agent repeats some vague policy. Then I hang up and receive the refund (at best)...so I had to call to get my refund? They forgot?

The worst experience with online order! I love Forever 21 and I’ve always shopped in stores with no problems. I used to order online years ago as well. Recently I’ve purchased dresses from the website. Kept checking the status of the order which was “pending” for days!!! I decided to call and find out why. So the reason I was told is that something is happening in the warehouse and that they will submit the claim and will send an email update to me. Right!!! Waited 2 days... still no changes. Just “pending”. Called again... same crap. 12 days later I get an email saying my order was canceled!!! Wtf?! So I call again and this time they blamed it on the Forever 21 credit card. Saying I should call them and find out why and then call THEM back and reorder. Is this a joke?! Ok so I call the credit card and they inform me that order was approved on the same day. I even confirmed that my name and address were correct.

I have been haggling for 3 months for a package that was shipped to store, and lost in transit. My order was placed on April 21. I received an email shipment confirmation on the same day. One month later, the package had not been received by the store, and the order status still stated Shipped. I called customer service and was told they would investigate the matter, and I would hear from them in 3 - 5 days. Customer service never contacted me; the store did not receive my items; the shipping status remained at shipped. I called back in June. Same ordeal. Customer service told me they escalated the matter and would get back to me with results. Two weeks later no word from Customer Service; no package received; status still says Shipped.

My niece wanted a Forever 21 gift card for her birthday. From online, sent her a $50 gift card via snail mail, but was never confirmed sent. Several days later, got email that there was a "discrepancy" not specified and so the gift card was never sent. Due to the pressure of being late for birthday gift, sent an online e-gift card and but never sent despite my sister looking through email and junk mail filters, etc for weeks.

The item that my daughter wanted was poorly made which we purchased online. It was a return by mail only item. I am dissatisfied that in order to return the item, I had to pay the return shipping fee. It costed me $7.30 to return the item. This is outrageous. Other companies provides a prepaid return shipping label. I am never going to shop at Forever 21 again.

Worst place ever! I ordered something online and had it delivered to the store under my daughter's account. MY DAUGHTER IS A MINOR! And because she did not have photo ID they refused to give me my item. I tried everything, showing them my receipt, verifying the card I used to purchase the item, even my photo ID. All I got was "we cannot release the item until photo ID is provided". My daughter is a freaking minor!! What the hell Forever 21?? I will never shop here again and if you want to save yourself the headache, avoid this place at all cost!

I purchased 4 items totaling over $100 Early May. The items look nothing like the online pics. The platform shoe looks like cheap plastic the kind they use for kids toys with brown paint over it. The maxi dress was oversized looked nothing like pic. I called the company and emailed several times. They said a supervisor would call me back. The supervisor never did. I finally spoke to a representative who said informed that the items look nothing like depicted online. The platform shoe was some sort of plastic, cheap looking item. One item marked final sale looked like it could for a 4 year to old. I said it’s marked final sale because it’s defective and you know it. I asked why am I paying to ship back items that look nothing like the pics online. I informed that I’m out money having to ship the item and not receiving back my money for an item that cannot fit me. She stated she spoke to a supervisor who agreed to return the final sale item.

Daughter ordered a romper online with gift card and overage on a credit card three months ago. She wears a small but this was too small. There are no stores in our area to exchange for a medium. Read the exchange/return policy in detail, as stated then, and was on the return form used, that items could be returned (at your expense to mail) and the exchange would be sent in 4-6 weeks.

I ordered two dresses over two weeks ago, still nothing. Apparently, my package was lost. I was hung up on several times, sent to various reps and supervisors that never answered, etc. I finally spoke with the corporate office who informed me that I would need to spend my time printing, filling out, and sending back an affidavit, and then once they receive the paperwork I would get a refund in "around" five days. I am baffled that their customer service is set up so that the customer is punished after spending money and receiving nothing.

I ordered two dresses for myself and four pairs of shorts for my son. I haven't measured the dresses yet but they don't fit per the size chart. Two of the pairs of shorts were received in ziplock type bags, I'm assuming they were returns based on their actual sizes which differ greatly from stated size. I ordered 30", the size chart says they should be 32" waist. They're 29". The inseams and rise aren't as stated either, one pair has a 7.5" inseam, the other 8". They're both supposed to be 9.5. Same for the rise, neither is 11", both are shorter and both are different.

I ordered two items 9 days ago and I have been keeping track with the status since it's been shipped but it keep saying the same thing "It's on the way." First and last time ever ordering online from them!

I purchased a dress online and it would seem that this last order their system used an old address of 4 years ago. I run a company and didn't have time to check my order until today and saw that it was shipped and delivered to the old address. I called customer service and spoke to DRAKE. I must say he was nasty, rude and just plain horrible. Blaming me for the mistake and questioning me for not contacting them sooner within min of our conversation. I explained that I had updated my new address as I placed the order but it was still send to old one. He question me about not looking at email confirmation and I told him I didn't received one and the order wasn't a rush so I put in the back burner (as many of us do with a busy lifestyle). At that point he was short of mocking me. Truly one of the worse experience I have ever received.

I ordered a top online because the size I needed wasn’t available in store. The first red flag should have been when the girl at the register told me they couldn’t order for their customers (because ALL stores offer to order for you). I ordered anyway, this was my first time ordering online, I usually just buy in store. I placed my order and got the order received email- awesome, right?! Well a couple days later I checked my order status and found that F21 had CANCELLED my order. Get this though- THEY DIDN’T notify me!!! I immediately called to see why. They said the house number was not listed. Ok, here’s the house number go ahead and redo the order- nope they said they can’t do that, I’d have to wait for my refund and order again. Ok, how long will the refund take? They said one to two “billing cycles”. Well what the heck is a billing cycle- THEY DIDN’T HAVE AN ANSWER!!

I returned two tops in the same package that came in the same order. Both tops did not fit me and were not quality for the price (over 30 dollars each). I checked the status of the return and I was only refunded for one item. I called and they said they contacted the warehouse and to call back. Called back. Still not resolved. Called again and they informed me that the other top was not in the package and I would not receive my return. They suggested that I should contact USPS about the package.

This is the worst customer service I have ever received. Would have given 0 stars if I could. I ordered a pair of shorts from Forever 21 and was sent the wrong size. I contacted the customer service department by phone the day I received the wrong item. I was told to email the customer service email address with a photo showing the tag that would indicate that I received the wrong size in order to get a free shipping label (otherwise I would have to pay to send them back), which I did right after getting off the phone with customer service. 2 days later, I received an email stating I would need to send more pictures showing the store tags with bar codes but I had already told them the shorts I was sent did not come with store tags, only a clear plastic bag with bar codes with the size I had originally ordered not the size I had received.

I've been shopping with Forever 21 for years... Probably since I was in middle school. I've always been a sucker for their cheap, trendy clothing but have finally decided I'm fed up. The first incident occurred about 2 years ago. I had a gift card to their store so I placed an online order (using the gift card). I received my order in the mail - a jacket size "small" which was way too big, so I returned it via mail. I later called to find out about a refund since I had used my gift card for $25 of the order. The customer service rep basically told me I had thrown $25 out the window because they had already refunded the money back to the old gift card (which I threw out after using). She refused to issue me a new gift card or credit of any sort. Great times.

Let me start by saying their customer service department for online purchases is in a 3rd world country where they barely speak English and are very rude due to their lack of personable/customer or consumer skills. In the past, I lost my package and they refused reimburse me. After several calls and emails I finally got my money back. So I thought I would give them a try again.

I ordered ONE (1) bikini top & I just viewed the order & realized there are TWO bikini tops! Why would I order TWO of the exact same bikini tops??? This is the 2nd time I’ve had problems ordering from this company. If they don’t immediately take back the extra bikini top & refund my money I will report them to my federal credit card company & THEY will deal with them. This is ridiculous. I know they claim they don’t give refunds on swimwear so is THAT the reason they decided to charge me for an extra bikini top??? I blog regularly on social media & I will tell EVERYONE just how they do “business”. How DARE they! I’m FURIOUS!!! I’m not rich so I can’t afford to be a victim to scammers. I spend a lot of money in their store. The 1st time I had a problem was when I received a sweater that started SHEDDING!

I am very upset by Forever 21 online customer service. I ordered clothes on March 14th and then received an email that they were shipped on the 15th. It is now March 29th and still no clothes. I called 3 times and emailed 4 times and no response and then they finally picked up. They explained to me that my clothes somehow went from being damaged in delivery to then the wrong size and got sent back to the warehouse. During this time no one told me anything or where my clothes were. The customer service guy on the phone barely spoke English and told me they would resend me my clothes but could not give me a discount off. I am very upset with how this turned out and how I was treated. I go to a business school and this is customer service 101. I would really be pleased if I got a discount off my clothes or some form of percentage off my next order.

Maybe about 6 months ago I placed an order online worth about $120. When I received my package I noticed that it had been already opened but then taped back up with packing tape. When I proceeded to open my package all my items were just shoved into the bag all wadded up. Nothing was neatly folded. I took the items out piece by piece only to notice that my clothes had been BURNED. Somehow the bag and items inside had been caught on fire. The items then shoved back into the bag taped up and delivered to my front door.

Customer service is horrible. This is my second problem with Forever 21 where they send promos out and the coupons don’t work. Then forget calling because nobody helps you, managers are afraid to get on the phone. It’s all bull.

I used to shop Forever 21 when I was a teenager but stopped due the poor quality of the clothes. I decided to buy jeans through Forever21.com since they are selling Levi's which I know is a good quality brand and I knew my size and fit. I went on Forever21.com to buy three pairs of jeans. I liked two of them but wanted to return one pair because they were really thin material and didn't look like the pictures. I took off the tags because at first I wanted to keep them but then realized they were not worth the $60 they cost. I never wore them for more than 30 seconds, had all the tags, the invoice, etc.

Would rate Forever 21 -10 stars if i could. I placed an order on December 25, 2017. Because I only bought 25 dollars worth of stuff, it was not eligible for free shipping to home, so my only option was to ship it to store if I did not want to pay for the shipping. Worst decision made. Honestly, it was a bad decision to order from their website in the first place. I understand with Christmas and New Years that my order would take longer to process. However after waiting for 3 weeks I still did not get an email telling me it's ready for pickup, because usually it doesn't take that long. I emailed them, they told me I could wait longer, or request a refund. At this point I'm not even excited for my items anymore, I just really want my money back.

I went online shopping on a Thursday from the app and I paid $25 for next day shipping. Two days after I placed the order (Saturday) I went back to check the status of my order and it said canceled. They didn’t even notify me or attempt to correct it despite having all my contact information. After they allegedly couldn’t verify my shipping address and canceled the order, I placed ANOTHER order containing the same pieces. I paid $25 AGAIN for next day shipping (Sunday) and got my package last night. They advertised crushed velvet heels with a very misleading picture and when I opened the shoes they were these cheap looking faux suede material NOT the crushed velvet they were advertising.

Been Customer at Store Forever 21 for a longest time, perhaps since early or mid 2000... January 07 2018 I purchase Online 5 Dresses that NEVER receive it.Till today no Dresses no Refund! Fill out and send several times affidavit. CS deny receive it and after they finally receive it I got email and was harassed that wasn't fill out in exact order by their imagination even all numbers, amount match to my Order...just Insanity. Forever 21 looking for any excuse just NOT to look for order or send a refund. Will NEVER EVER Buy from Forever 21 go to Store or any of that... This company does NOT deserve your Biz...PERIOD.

I am a small girl. 5'7 and around 120 lbs. I am always size XS or S in all clothing, no exceptions. I am a size 2-4 in jeans. I purchased a dress, a skirt and a basic henley top from Forever 21 online recently, all in size SMALL. I received the items...and they are completely unwearable because they were so small...I'm talking kid size small. This crap would only fit tiny elementary/middle school sized children. The worst part is all of the items are apparently "final sale" and they cannot be returned or exchanged. $45 down the drain. Ridiculously cheap material, inconsistent sizing. Just total garbage. Never, ever again. Don't waste your money, ladies!

So, today I spoke with several Forever 21 Customer Service reps as well as a supervisor about an order of mine that was delivered to the WRONG address. The order was placed, and the next day or so I called to make an address change because the receipt said it was being shipped to an old address. I called them then and let them know I had a new address, at that point they told me to contact FedEx and let them know. I called FedEx. They supposedly confirmed and then a few days later as I was tracking the package I saw it was still shipped to the old city. I called FedEx again and they said that the person I spoke with originally had told me wrong, and that they couldn't change the address of the shipment because Forever 21 wouldn't allow it. They told me my only choice was told call USPS, which were the ones that would be delivering the package, and inform them of the mix-up and see if they could forward it.

I am truly upset. I thought I had found my go to place for casual everyday wear. I am a plus size women. I have large arms and I have trouble finding tops that fit well. I took a chance one day and ordered a couple of tops online. Despite the package being delivered to the wrong address (fortunately that person brought it me), I was pleasantly surprised that they fit so well. So, much so that I placed second order online for $220 and it also never arrived! This time around I don't know what happened. It also showed that it had been delivered. I contacted them and 3 days later they said that they would put a claim in to FedEx which, they did.

I had emailed the company through the contact section on the website about a shirt missing from my package and got no reply. I am used to not getting a reply back from them when they forget to put something in my order but my issues with Forever21 are becoming too big to ignore. In the Hamilton Mall store a lady had used foul language toward me calling me a "stupid ** girl" under her breath. All I had asked for was the district manager's number. She had then refused to give me her name for about a minute and laughed at me until she finally told me her name was Kallay. I am outraged! They had a buy one clearance item get one free sale and both of my items were marked $7. My total should have been $7. My receipt came out to $45. I am owed $38 as well as the $14.90 from the 'Barbie ringer tee' not included in my order. Order number **.

I bought over $140 worth of merchandise with my "Christmas" gift money from my family. I bought a denim zipper overall dress. I put it on and took off the tags. Something we all do when a dress fits the first time. I get in my dad's car and when I get out, the zipper breaks. I'm now at the mall, with a dress that won't zip back up. I finally get the zipper on track and it breaks again. I'm just 15 years old, so I think it is a shame that a big company like Forever 21 takes our money and won't own up to send out defective merchandise.

MORAL of this story: This company will not stand behind their products even if you've NEVER worn! When shopping with Forever 21, BUYER BEWARE!!!

I would NEVER EVER go back to Forever 21. FOREVER. Reason is simple. I ordered some items online and they arrived like 2 weeks later. This part I can kind of understand because it was part of my Boxing Day shopping and as someone who works at retail, I would imagine they were all backed up with lots of online orders. Although, among the things I ordered, Forever 21 package arrived the latest. When I finally got the items, I only liked 1 out of 5 items. So I went to the store to return it. Turned out, they said they can take only 2 out of 4 items because the other two were online-exclusive. Besides, if I'm to return items at the store, they can only issue me a store credit. Okay, first of all, what kind of retail store refuses to give customers their money?!

Made a purchase online for about $140.00. Some of the items were final sales. One of the items was defective. I had to email them pictures of the defective item. They approved the return and said that I will get refunded. They received the item then they denied the refund. They said that item was not defective and it's final sale. Even after they saw my pictures and approved the return. And to make it worst, they asked me to pay shipping for the defective item to get sent back to me. Going back and forth with them over a $15 dollar sweater. Aside from this I have noticed that they claim to have discounted sale items online. For example, a sweater priced $29.90 marked down to $15.00... but the original labeled price is $15.00. They are liars. They take your money but will not take responsibility for defective merchandise. They ignore you until you finally give up and they don't have to refund you.

Paid extra $ for shipping and the package showed up five days later than promised. Put on hold three times and "disconnected". Ask for a supervisor and they drop the call. Will never buy another thing from this store (even if my daughter begs me). The clothing is cheap and tasteless!

I placed an order for clothes for my daughter for Christmas 12/13/17. I used my PayPal account. All was good until I tried to track it. Finally got a tracking number but no carrier to see where it was. After numerous attempt to call them, I finally got through and found out that they sent it just to my city and state... they left the street number and street address off the shipping information so of course I didn't receive it (you cannot place an order without shipping information - their system won't do it).

They sent me an email saying my order has shipped, but it never did. Just label created, and every time I call no one wants to help with processing a refund. They say that post office doesn't update their tracking. What a bunch of nonsense. It's been over a week. I've even contacted the post office and it's not in their possession. Needless to say I will never order from this company again.

I ordered a Moto jacket from Forever 21. It was nice and for a moderate price. Never received it. I called Forever 21 numerous times regarding my order. I never received my order even though they tell me it was shipped by carrier USPS. I had to fill out an affidavit form in order for them to investigate and get a refund. I placed an order on 12/3/17. I got an email stating they would refund my money back within 1 to 2 business days. It's going in January 2018. No refund yet on my account. I called them numerous times and all they tell me is that I have to wait. This is sad. They are stealing pity money from customers. I hope they go out of business. They are liars and very unprofessional. They are a big chain store, how can they treat and lie to online customers that way?

I ordered a few items from their site. I waited a week and wasn't sent a tracking number. I checked the order status and it said "Cancelled" because of a non-deliverable address (not even true). The first thing is they never notified me of the order cancellation and I asked for a refund. Never received it, called 10 days later they said they would refund the money. Still no refund. I just contacted them again and I'm still waiting for the response. It's insane I've asked for a refund 3 times. This company is shady.

I would like to say first that I have never had an issue with Forever 21 - but this last order more than made up for that. I moved 2 days ago and ordered just short of $150 worth of clothes from F21 to wear to my new job. I changed my shipping address but made sure not to change my billing address yet, as the change has not yet been completed through my bank. The F21 site applied the change to my billing address regardless and my order was canceled this morning.

Visited the Forever 21 located in the Montgomery Mall Pennsylvania. My wife usually shops here with my daughters. This was my first experience. My daughter found the jacket on a rack with a sign on top Mark 50% off. When we brought the jacket to the checkout we were told it was only the one arm on the rack that was 50% off. Nowhere did it mention that after looking around the store every rack was so designed to be deceptive. When I mentioned my displeasure for a deceptive practice the clerk Asha threw my change on the counter at me. I would never shop there again.

I placed an order online for a jacket listed at 15.00. When I checked my confirmation email it showed the jacket was 29.90. I called customer service and the excuse she gave me was that pricing changes all the time on the website and the price could have changed from the time I put it in my cart to the time I checked out. Let me remind you it was only a couple of minutes that went by. That is so ridiculous! Needless to say I won't order from them again.

I placed an order in October. It was denied delivery stating non deliverable address. The address is: **. I called. They verified it was a deliverable address. Rather than put in my name, they put in the name of the business name. Again, no delivery. I called. They said it was not a deliverable address. Put me on hold, checked the address and confirmed it WAS a deliverable address. Now, after almost a MONTH, I am having it reshipped to one of my HOMES! I gave the address: **. I was told while she was entering the information and then put me on hold, it was NOT a deliverable address. I almost lost my mind.

I have ordered from them online plenty of times and have always bought clothes in-store and it's always been okay. Well this time is a different story. I have really been needing some tops and sweaters since moving so I was like okay, I'll go to f21 and see because they have a bigger/cheaper selection compared to most retail clothing places. I knew I would find more items compared to like 3 things at another store. So I spend all day looking through the website to find I want. I find 11 things that I want and I'm so happy because they are all cute, have good reviews, and the quality looks better than usual. So I'm like okay f21 it seems like y'all are moving away from cheap quality. Good job. This whole time I'm thinking maybe I can actually start shopping here more often because the stuff on their website look like it's made better. Yay. So I happily place my order at work.

I was with my son at the branch in Vineland rd, FL and he notice the *we are hiring* sign so he decided to ask for an application and the next day he got a call for an interview, considering the distance from where we live (30 miles) we went all the way there to hear that he has to be 18 in order to work there after he first of all ask to 2 different employees if he can apply at 17 and especially that in the follow application WAS VERY CLEAR HIS DATE OF BIRTH yet they gave him an appointment for us to waste time and money, as a mother I requested to speak to the manager and this people not even speak English but Spanish. After waiting 20 minutes finally I got to speak to a manager to just heard saying useless apologies. I’m a customer, prior what happened in the 2 occasions I was there. I even shop a big deal but I just got a lousy “I’m sorry”. Biggest disappointment ever.

Forever 21 sent defective products. I've returned the products back, specifically stating these items are damaged. Now they are not refunding my money back, accusing me for damaging the product, then re-sending the product. Prior to sending the product, I've called customer service explaining the situation. They did not make a note of the complaint nor did they pay for the return shipping fee when it was the company's fault. I have reached out on multiple occasions, and they are being extremely rude nor are they helping with the situation. This company is disgusting, incompetent, and fraudulent! They take customers money, when knowingly they have sent damaged products.

I was browsing Forever 21 online site and spotted some awesome ankle boots but thought no I don't really need another pair of ankle boots. I looked at some long cardigans when I saw one that was really cute. I couldn't get those boots out of my head (I LOVE BOOTS) and I loved the ankle boots, just didn't want to pay shipping costs of almost 10.00, I left the site. I was checking my emails that night very late when I received an email from Forever 21. The email stated - "Come back, don't miss out on these. They are low stock, sign in for special surprise."

This company received an item I mailed back for an exchange (because according to their policy, this particular item had to be returned/exchanged by mail instead of in person) on 7/20/2017 according to the USPS tracking number. They mailed it back to my local store branch. I have called customer support and chatted with the customer support chat line several times. Every time, I'm told I will hear something in 24 to 48 hours. It is now 10/10/2017. I still have yet to receive the item or at least a refund for the item. I'm out the money I spent and I have nothing to show for it. These guys have flat out stolen money from me. After speaking with customer service again this afternoon, they refused to let me speak to a supervisor. All they can do for me is tell me to keep waiting. How is this allowed?

I recently went school shopping, Monmouth Mall NJ. What a horrible experience and when I asked for help, dealing with sizes and what dept is where? They say women's, women's plus, juniors, and kids. I couldn't find where her size was and when I asked to speak with someone for help no one knew either. Apparently. you're suppose to find a hanger, well everything was so mixed up and sizes were everywhere? And not 1 person could help. Those that worked there shrugged me by. I find it worse then shopping at Marshall. Someone needs to organize, manage, and train people to help anyone shopping. If will never shop there again. 2 whole floors of mix ups.

I placed a call to the company and filed a complaint with pay pal the same day I wrote this review. Soon after, pay pal informed me that the money had been returned to my account, therefore, they were dropping my complaint. At some point (after I threatened to file the complaint) Forever21 decided to refund my money. They also followed up with a voicemail message. Problem solved, but what a strange thing to tell a customer. I will upgrade to 2 stars because they refunded my money. Still never shopping there again.

The Forever 21 store in Miami Beach needs a better management guidance, better structure, and better customer service. The store has 3 floors with cashier registers available for all 3 floors but customers can only pay in the first floor and the fitting room is only available in the second floor. This is so inconvenience. The cashiers and most of the employees don't even bother to help customers. The merchandise is broken, unsewing, zippers are damage and most of the times customers are not available to look for different size because racks are full.

I have a Forever 21 credit card with no expiration date. First I spoke with the credit card guest service who said Forever 21 guest service could help me. I called Forever 21 guest service, they said it was up to the credit card company. This went on for 4 days until I finally had someone help me. I was buying a dress to wear to a wedding and was cutting it close with all the back and forth. Who knew it would be so hard for me to spend money! I finally was able to place my order and was assured It would be here within the up to 6 days of regular shipping. It first said it it would be here in 6 days in tracking, Great! Then it went to 11 days on Forever 21 online tracking, no big deal.

I end up purchasing an e-gift card for 100.00 and was hoping that the recipient will receive the same day. Well it has been a whole week, 3 phone calls and still no e-gift card received??! Oh, they don't give refunds on e-gift card purchased. I will NEVER give my business again to this company! BEWARE. Forever 21, you need to fix this!

My family purchased over $500 worth of clothing for the summer. We were lead to believe that we could exchange and or return the clothing if it did not fit. That was not the case. When we attempted to return ONE article of clothing we were told we needed to return it in the mail but that we were past their postmark date so we were stuck. WILL NEVER SHOP THERE AGAIN.

Guys never order from Forever 21 online site unless you are sure of your size and outfit. They do not refund the money easily. One of the bodysuits didn't fit me so I raised a request to refund my money. It's almost a month. I didn't get my money back plus the customer care representatives talk like robots. They do not understand our issue and repeat same lines again and again. Now, they need 3-4 working days more. Let's see when will it get refunded to my account.