Forever 21

Forever 21 Reviews

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Forever 21 Reviews

ConsumerAffairs has collected 794 reviews and 2,585 ratings.

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Page 3 Reviews 40 - 240

Reviewed Nov. 27, 2019

Lately the quality of the products online are even worse than before. The price is increasing but the quality is getting worse (yeah I know, didn’t think it was possible). Once I ordered a bunch of items online, and some of the items came with tags that didn’t even say Forever21, it had some cheap off-brand name. The worst is their shipping wait time!!!! COME ON NOW FOREVER 21, IT’S 2019, THERE ARE NUMEROUS SHIPPING SERVICES THAT CAN BE UTILIZED. I shouldn’t have to continually wait two weeks for my merchandise to arrive!!!! Last 3 orders had to be taken back. LOST A CUSTOMER!

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Reviewed Nov. 20, 2019

I paid for express shipping and even though the tracking number PROVES it was not delivered, Forever 21 will still not return my money. They lodged a claim with the shipping company, which got denied and never contacted me with any of this information. When I tried to get it resolved and get my money back they said it was take another 8-10 business days to lodge another claim with the courier company. This has been going on for 1.5 months! I will never shop with them again.

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Reviewed Nov. 12, 2019

My order is missing, I’ve contacted customer service 3 times about the issue (one email still remains unanswered), they are sending me a form to fill out. No information on when I can expect a refund. I asked for a replacement order (so I can get the items I ordered at the same price and I don’t have to pay for shipping), which is a standard practice for many companies, and was told I needed to call and talk to a manager. So I will have to waste even more time on it. At this point I might be done with them. Overall rating for customer service would be zero if possible.

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Reviewed Oct. 22, 2019

I'm chasing you guys for almost 3 months for my refund. It's so disappointing. Whenever I'm calling it's being said that my refund has been initiated but I haven't received it yet till now. I'm not getting anything other than false hope. Just let me know whether I'll get my money back or not. I don't need any false promises. My order no. was **.

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Reviewed Oct. 20, 2019

A little more organization would be great! Other than that, it was a good experience. Helpful employees and fast service. The prices are affordable and parking was decent. Wish they had a few more choices for plus sized girls.

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Reviewed Oct. 20, 2019

Somethings are way over priced. And customer service is always a problem. I’ve never been to a forever 21 and not have someone be rude. I still shop in and out quickly if I find something I really like or if I find what I’m looking for.

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Reviewed Oct. 19, 2019

Recently I bought a Bleach Dye Denim Short which made me look awesome. I love the way they designed this short and is the best ever I have had so far. The best part is it fits your budget and ease your worries. People who have lots of love for shorts should try this. Great to wear!

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Reviewed Oct. 17, 2019

Ordered 2 sweaters online, both were the same style and size but different colors. One was much smaller than the other. Was told that the only way to resolve was return to a store and they would do the order exchange. (It took 2 hours to get to the nearest store and back). Store would not honor online price nor would they ship another sweater to me. If I wanted my money back it was for store credit only.

Once again called customer service. The only thing I ended up with after 40 more minutes on the phone was “after you pick up the sweater, call us back and we will give you $6 back. I will never order from them nor will I go in the store ever again. Shopping online has become so easy with most retailers but this was beyond ridiculous. If there was a zero I’d give them that!

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Reviewed Oct. 17, 2019

I shop here for gifts for the 18-30 year olds I know. There are many items in this store that are fresh and in keeping with today's styles, yet the cost is affordable. I found a jacket a few months ago that was unique, colorful and very stylish.

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Reviewed Oct. 16, 2019

I bought $160 worth of clothing from them and when I received the items, I was missing a $60 wrap coat and instead received a small child's shirt? I called and they said they would not help me with the missing coat because they needed to receive this ridiculous children's shirt back to their warehouse first. I said I would be happy to return the item I DID NOT ORDER, but in the meantime, how are you going to right your mistake about the missing coat I paid for? They said they will not be able to help me at all right now, but once the item is received back to the warehouse, we can go from there and they can review the situation? WOW.

Meanwhile, they have my money and I have no coat. They never offered to send a replacement coat and they refused to refund me. They also said I had to email a picture of the incorrect item to them, and they would review it in 5 business days and decide if they want to send me a prepaid label or not. So basically, I paid my own money to ship back their mistake item with no refund for my missing coat in sight. I spoke to 6 different customer service agents, and not one was remotely helpful. They all refused to let me speak to a manager. I've sent about a dozen emails and no resolution at all.

They have my money and it seems that's really all they care about. I kind of wonder if this is some scam to send customers "wrong items" or incomplete orders, make them jump through hoops with a million calls and emails to try and get it fixed, meanwhile they just keep your money. There's a reason this company is going bankrupt and I should have followed my gut to stay away since that news. Sad they are now resorting to stealing from their customers. I'm gonna dispute it with my card company and NEVER SHOP AT FOREVER21 AGAIN. Ridiculously enough, I'm supposedly a "VIP customer"... and my experience here shows you just how much that means to them. Laughable. BUYERS BEWARE!

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Reviewed Oct. 16, 2019

Great store. On the other hand have more plus size clothing for all women and they have great prices of everything in store and huge sells almost every day. Overall they sell mostly small women clothing.

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Reviewed Oct. 15, 2019

I enjoyed myself but I have heard the 21 might close their doors. Will be disappointed if this happens. I have heard that quite a few retail stores have been on the list of stores that will be closing.

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Reviewed Oct. 14, 2019

The store was clean and the sales clerks were friendly and helpful. The clothing was attractive and well organized with colors that I like. My purchase was smooth and wait time was short. The clothing has held up fine after being washed and has not faded, the clothing still looks new after the first wash.

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Reviewed Oct. 13, 2019

I love Forever 21. The clothes are not expensive, therefore I can shop frequently. The quality of the clothes is good for what you pay. I love the fashion and the fact it isn't only for size 1 customers. The closes that are at a size 12 are for the most part true to size. The customer service was excellent. The only thing I can suggest is the fitting rooms to be cleaned up.

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Reviewed Oct. 12, 2019

Good quality at great prices. They have all sizes. The jeans and leggings are great and love the quality. They have all variety of clothes, shoes, jewelry. Also they have an app Forever 21 and you can buy too at the app they have coupons, great discounts.

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Reviewed Oct. 11, 2019

The merchandise is current and definitely varied. The stores are always well stocked and not messy looking. There is always a lot of merchandise in the stores which is a good thing for a shopper, but it takes time to get through everything and hunt for the type of item you're looking for, things are not very categorized/organized. The clothing and accessories are appropriately priced for their quality. This is a quantity over quality type of store.

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Reviewed Oct. 10, 2019

Shopping at Forever 21 the selection is great, the staff has always been great too but the quality of the clothes they have is not good at all. I have purchased online and in-store several times and none of the clothes there seem to last, it is very cheaply made and prices are not worth it.

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Reviewed Oct. 10, 2019

The selection of clothing is a wide range and they have great prices, although the quality isn't the best but it makes it through a year or two. I especially like this store because it caters to all sizes, including plus sizes as that is more harder to find in stores.

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Reviewed Oct. 9, 2019

Store is a little bit messy, and sales associates are always in a rush. I do love the different varieties and styles of clothes they have. The prices are too high for the quality of clothes you receive. Close usually have loose threads or holes.

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Reviewed Oct. 9, 2019

Low cost and various selections for younger and older women in clothes, shoes, jewelry, etc. You can either shop there physically or online. I would shop there again and one of my favorite sports bras/bras is from Forever 21.

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Reviewed Oct. 8, 2019

It’s ok store. Cheap but quality is cheap and everything is all over the place and on floor. I also found some clothes that were dirty. Not organized to me. U have to look over. For instance I Find a shirt I like but need a different size and it’s not on the rack. It’s probably in a different area or different rack so I have to look. No associate on floor to help with anything.

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Reviewed Oct. 7, 2019

With the news of Forever 21's impending Canadian closures, I thought it would be a good time to shop the resulting sale prices and placed an order online. As was and continues to be advertised as a banner on the sale activewear page, all sale activewear is an additional 30% off the sale price. Promotional code 'SPORT30' is to be applied, however, this code is invalid. I was instructed by a customer service agent over the phone to place the order and forward a screenshot of the promotion to their customer service department, who would refund the balance upon review. Customer service emailed me back saying the promo code is expired and all promo codes must be applied at the time of the order - contrary to what the phone agent told me.

I emailed them back reiterating what the phone agent told me, as well as letting them know the promotion is still clearly plastered on the sale activewear page.

They have not responded to any further emails, laughed me off the phone, and to add insult to injury - my order is nowhere to be found. I received a confirmation of shipment email and yet when I click on the tracking number, the Canada Post page says 'this number does not exist' -- and as expected, they're absolutely useless at locating the order. HORRIBLE experience and despite the closing Canadian stores, I will never order from Forever 21 online again.

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Reviewed Oct. 7, 2019

I felt that the store’s layout was a bit confusing as to what section I would find what I was looking for. The Jewelry room was nice, a bit overwhelming but cool concept like being in a big closet or dressing room.

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Reviewed Oct. 7, 2019

Very nice place. Very nice people. Showed me everything under their 4 walls. Took my time and made a decision and made a purchase to my liking. What a great selection. Would truly recommend such a store.

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Reviewed Oct. 6, 2019

The Store has great items, most of them good prices, some high, but the bad thing is customer service, employees are not pleasant at all. Great merchandise, but they should put more emphasis and giving more sale incentives and treat customer better.

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Reviewed Oct. 6, 2019

I noticed lately that employees at Forever 21 seem to discriminate shoppers. I have shopped at Forever 21 for years but as I age I see that employees at some stores ignore me or when asked a question they not only do not look at me but their answers are short and then a walk away. I am saddened by this action.

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Reviewed Oct. 5, 2019

Forever 21 has a wide selection of clothes and at amazing prices. I never leave this store without buying at least several items. Their accessories are also awesome. It is by far the best store in the mall for women's clothing.

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Reviewed Sept. 4, 2019

I ordered 5 or 6 shirts from the website to then discover they didn't even ship to my address. Finally got the package and at the same time and e-mail confirming a refund of everything? Now I want to return some stuff and don't even know how to go about it??? So much missing, very poorly organized and the customer service is either unhelpful or doesn't even exist since not a single soul answers your e-mails back.

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Reviewed Aug. 25, 2019

I’ve ordered from Forever 21 a couple times before and I’ve received my package within two and a half weeks. Most recently I tried to have a package be shipped to the store and it’s been over 20 days since I’ve placed the order. Customer service is hard to contact and will not tell me where my package is. I think customer service could be way better. I will definitely be shopping elsewhere.

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Reviewed Aug. 12, 2019

Ordered a package from Forever 21 Global store 4 months ago and never received it. Contacted customer service 3 weeks after the order as the tracking information was never updated. They said they will check with the carrier and file a claim on lost package. 4 months later and numerous follow up emails with them, still did not give me the refund and only replied was they are checking with the carrier. This is absolutely unacceptable! I had to email them every now and then just to get the same response. They made their customers wait endlessly and probably hope that they will just give up and stop asking for the refund somehow. Total Scam!!!!

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Reviewed Aug. 6, 2019

Never in my life have I waited two weeks for a package. Insanely slow shipping. You guys need to do better or Fashion Nova is going to put you out of business. I won't be shopping on your website again.

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Reviewed Aug. 5, 2019

Received a damaged item, called customer service about the return the day it was received, told to return for full refund.. Received $1.61 return credit after two shipping charges deducted. Called customer service again. Told the belt being returned was declined. Avoid this Company, never purchase anything for you will lose in the end. The only bright side was this was a very minimum purchase. Never, ever order an item with an online only return policy. Never shopping there FOREVER...

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Reviewed Aug. 1, 2019

So I ordered from Forever 21 and I ordered on the 23 and my package was suppose to arrive on the 29. And when I look at my tracking it’s said “in transit arriving late" and it hasn’t come yet. And idk where it is so I’ll update you guys.

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Reviewed Aug. 1, 2019

On July 22nd I placed an order with Forever 21, reviewed my order and everything looked fine. Received my shipping email, all good up to that point. I was supposed to get my package on July 29th. Checked the tracking and it said delivered to my front door, totally excited opened the door and my package was not there. Checked the tracking and it was delivered to and very old address where my toxic ex and his family live. I called Forever 21 and was told it was my fault for putting a wrong address. Told the very rude agent I did not add that address and their website changed it. I was called a liar and was told that all I needed to do was to go to the address and pick it up.

Once again told the agent I could not do that as my safety and security are at risk. The agent laughed at me and said I was out of luck. Asked for a refund and I was told no then asked for a reship and was told no. Contacted USPS and they tried to recall the delivery 3 times but the could not retrieve it. Called again Forever 21 and they told me they were going to email me an affidavit and they can process a refund. 48 hours later and no email. Called again on July 31st and spoke to "Supervisor" Saul and he was beyond rude and a total **, he said it's my fault and they will do nothing.

After 2 hours on the phone with Saul I requested for the call to be pulled and listened to, he placed me on hold for over 20 minutes. He came back and told me that they are going to listen to the call where I was promised the affidavit and a refund and if I was telling the truth Bertha was going to call me back with a resolution with 24 hours. I am not holding my breath. I will update this complaint as soon as I have more information. NEVER buying from FOREVER 21 again. They are thieves and scammers. I wish there was something that protects me as a consumer. Checked their entire site and there's no mention of issues like this or terms and conditions.

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Reviewed July 18, 2019

I received an order with several items, but one of did not arrive. I contacted customer service three times through their website. I also email them with the detail info of my order. The website says clients should get a response within 24 hours. That was not my case. It's been several days already and I still don't know whether they will ever help me.

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Reviewed July 16, 2019

I ordered a pair of sandals for an upcoming Atlantic City trip I had. I didn’t have them on for 5 minutes and they broke and I had no shoes the rest of the night. I went to the store to return them and the girls were very rude and made me feel stupid for trying to return them because “I wore them.” They said I could only return them through mail so I had to go through the entire process of printing the label, going to the post office and paying for shipping for shoes that broke on me. I called and emailed customer service multiple times about this and they’ve done absolutely nothing. I still haven’t gotten my money, my broken shoes are in the mail somewhere and this has been an absolute nightmare. I do not recommend shopping there. Their return/ exchange policy sucks.

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Reviewed June 24, 2019

My order ($220 worth of clothing) said it was delivered but it was never received. The carrier OnTrac reports the delivery but it was not received. I was at home during the time of delivery and nothing was there. I contacted OnTrac who denied the claim and stated the driver was in the area. I contacted Forever 21 and was told a supervisor would call me back the same day. Never received a call back. Called back to follow up after 1 day and was informed they were submitting a dispute 1 claim since the claim was denied by the carrier.

Called back about 2 days later to follow up on the dispute 1 claim only to be informed after waiting on hold for 1 hour and 45 minutes nothing could be done because the carrier denied the claim. Madison ** informed me Forever 21 is not responsible for lost/stolen packages. Forever 21 does not issue refunds or replacements and she was sorry but to contact the credit card company. I informed her I used Forever 21 store card. Madison ** informed she can only give the credit card customer service number. Forever 21 provided no resolution, no replacement or refund. Do not order here! Trendy clothes but horrible customer service.

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Reviewed June 20, 2019

Made an online order and requested to update the ship to address and was told it could not be done, and was directed to stop the shipment with FedEx. The "smart post" delivery service with the US post office did not offer the option to change the ship to address or cancel the shipment to be returned to the origin. It was absolutely horrible. This company will do nothing for you in these types of situation nor will collaborate with FedEx to fix the error. I will never buy from Forever 21 again.

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Reviewed June 20, 2019

Received the wrong item in my package, instead of what I actually ordered. I called to speak to someone who told me she would email me a return label. She never sent it. I then went online to chat with a Customer Service Rep. They took forever between answers, only sent links and had no real conversation, and ended up ending the chat before I was done. Again got no real answer as to how to fix this.

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Reviewed June 14, 2019

This company hasn’t reached out to my emails after the fact that right after I ordered my items I asked to change a size and got no response and my package delivery date was supposed to be 7 days after the shipping date and I got no reply when asked where my package was also no help from the delivering company. I was told that my package would be coming a specific day by the end of the day and once it hit 8pm it quickly switched to pending and I wasn’t updated on the problem that was going on with my package. It came 4 days afterwards and the date switched late the next day with no update from either Forever 21 or the shipping company, USPS, but thats another review. I don’t recommend ordering online from this company because you will receive no communication if something is wrong or not turning out right.

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Reviewed May 20, 2019

This company does not care about their customers AT ALL. I ordered a package 2 months ago and never received it. I spent $150.00 and they basically told me I was out of luck because there was nothing they could do. They do not hold themselves accountable for providing the products YOU PAID FOR. NEVER AGAIN will order from them!

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Reviewed May 9, 2019

So I made two orders on my F21 card and was happy with the order when received. Went to go make an early payment on April 25th. Found out May 3 that the payment didn’t go through and now my card is on hold for 3 months. Called CS and he read off last 4 of a bank account that was not mine and I did not enter. I had already tried to reenter the correct account number before calling 3x and with the same info put in over and over it said couldn’t accept it until the 3rd time it accepted it. So now I know their system jacked my payment and I get hit with a fee. Cancelling as soon as this is paid off. CS was of no help. Never seen a company put your card on hold for 3 months. Never shopping there again!!

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Reviewed May 1, 2019

I unsubscribed multiple times and called in multiple times. I would continue to receive emails. Call center calls would drop every time I was on hold longer than 10 mins. Issues cannot be escalated or resolved because there is no supervisor on duty. Terrible service.

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Reviewed April 24, 2019

My order was supposed to be delivered yesterday. I have been hung up on by 6 different customer service representatives. I have been asking for a manager for over 2.5 hours and they have been busy online. I've been told that the representatives have other customers so I cannot wait to chat with a manager. I have also been told the manager will tell me the same thing the representative just told me. I was also told that the period for "expected shipping" goes for 3 more days so I should contact them back on Saturday. I called the store and they told me it won't be there until next week. Worst experience ever!!!!

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Reviewed April 18, 2019

They don't have a customer service line that can help you with your matter (Mind Blowing it's 2019). They don't include packing slips in the box for returns. They have so many things WRONG with them. I can go on for days... I will never shop Forever 21 again.

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Reviewed April 4, 2019

So for almost a year or two I’ve had the Forever 21 card (not credit) with few problems. However those problems have become huge on fault of the Comenity pay company who handles the F21 card business. One they take longer than they say to pull money from your account and that’s not including weekends. Two they tried to pull funds from my account TWICE without any warning and the company gave me no updates about this happening. Although funds were available and it says the money was taken out I was still striked for their mistakes. Apparently they couldn’t take out any money (again no updates) even though when I logged into my account it said payment went through fine. No update or anything and now I’m penalized and unable to use the card for three months.

Their customer service through their phone line and online message center is of no use. Their message center gives you nothing but extremely vague and robotic answers and their call center workers don’t know what to do. I don’t blame the call center or online message center workers just because it really feels like they are given little to no instruction on how to deal with these problems. However they just awkwardly stay silent on the phone when they don’t know what they’re doing which isn’t great either. Zero solutions offered that aren’t cookie cutter and it’s apparently never the company’s fault. As someone who works in customer service it feels like none of their workers care at all. Horrible card service that I cannot wait to pay off so I can cancel it!! DO NOT USE!!

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Reviewed April 3, 2019

I ordered a package worth $178 which had 15 items. I never received the package, they filed a claim for me which I have never received so far. I have been calling and emailing them past 2 months. They never give me specific answer and blame it on FedEx and when I call FedEx they say Forever 21 has to file a claim for this case and Forever 21 tell me claim will process in 10 days every time I call and it's been 2 months already. I will never shop from Forever 21 and after my experience with them my friends and family stopped shopping with them too. Worst experience ever! I never got my money back nor any replacements.

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Reviewed March 29, 2019

I placed my order before 11 AM PST and paid for next day shipping! On the website expected delivery March 29th but when I click on the tracking number it says April 1st. I’m pissed because I leave out for vacation on March 31th and I expected all my outfits to be here. The worst part I called them and they blame FedEx and gave me their number. I call FedEx. They said they haven’t even received my package yet and to call Forever 21. I was going back and forth with FedEx and Forever 21 to the point I was like ** it. She said something about refunding me shipping but the way I feel I’m getting all that back and more because when it does deliver everything getting returned! ** Forever 21! I never had this problem with Charlotte Russe! Wished Forever 21 closed instead of them :-(!

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Reviewed March 19, 2019

I really wish there were negative stars because this company is the worst in customer service and caring about keeping customers. I made a purchase and returned it on 2/20/19 with their marvelous shipping method of FedEx SmartPost. Ridiculous and I had to pay $5.99 for the service that took 2 weeks to get back to Forever 21. Then they finally receive it on 3/7/19 and I get an email what the estimate of my return would be. It takes these incompetent ** until 3/12/19 to get 2 items checked by the warehouse. It is now 3/19/19 and still no refund. When I have called customer service they lie and tell me all kinds of things just to get me off the phone. This is why Amazon is successful. They don't screw over their livelihood--the customer. Goodbye Forever 21. You won't be in business much longer.

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Reviewed March 9, 2019

Bought full price boots online - wore them the day after they arrived to my office - heel tip came off that morning immediately - I didn't realize it so wore them the full day damaging the fabric at the base of the heel. I contacted customer service right away asking to send them back for a new pair, assuming that they would take reasonable responsibility. Told by email that since I wore them, they wouldn't be eligible for return or exchange. I replied about my disappointment, and said I would close my account. Not even the courtesy of a response.

If you spend money with this company you are stuck with what you get - end of story. Don't expect Forever 21 to care about you - disregard their biblical scripture reference of John 3:16 printed on their bags. Parents, be advised. Forever 21's credit card payment process lures inexperienced consumers with easy check-out counter discount sign ups and then requiring complicated check routing numbers for payment.

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Reviewed March 1, 2019

Placed an order for a two piece set. Instead, I received the clear bag for this set, but inside was a shirt! To be exact, the shirt I received is something that F21 sells on their website. The “plunging knotted top” item code 2000317398. So essentially whoever packed my order removed my 2 piece set that I paid $48 for and placed a $28 shirt inside. That’s not even the worst part. The shirt I received has no tag and has a perfume like odor as if someone wore it. I have taken pictures too. Called customer service twice and the next course of action will be going through PayPal if I do not receive my return slip as promised in their 24-48 hour policy. I shop at F21 all the time both in store and online and this is the first time something like this has ever happened. It’s really disappointing. Buyers beware.

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Reviewed March 1, 2019

I convinced my friends that we should all get matching pj’s for an upcoming girls trip. We ordered them on Feb 18th and my 3 friends received theirs Feb 25th. I checked my shipping info and it said my package was due to arrive Feb 26th, however, nothing came. The next day still nothing came. I check the shipping info again and it still said it was in transit, but there was no updated info since Feb 20th. So, I decided to send an order info request to Forever 21. The response I received was that my order had been returned and that I should call them. Once doing so, I was told that the shipper had returned it and they couldn’t tell me why. It took them 10 days and an email from me to realize they never even sent my package!

They acknowledged that it was their fault so they could ship the item again at no cost to me (duh – it was never shipped the first time I paid), however, could not send my item to me express as per their policy. Additionally, they could not give me a gift card or discount code for their mistake. Also, once they reship the item I will need to call them again to receive the tracking information. This is absolutely the worst service I have ever received without even receiving my package! Basically, don’t order from Forever 21 unless you want to take non-matching photos with your friends all weekend long. X

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Reviewed Feb. 28, 2019

Why does Forever 21 think it's a good idea to annoy their customers while they are trying to shop? With ridiculously see through high pressure sales tactics? Also, your site is a mess. And it crashes often. I used to love Forever 21 and now I find myself just clicking out of your site even if I've seen cute stuff I'd like to buy because dealing with you is such a nuisance. Not to mention I've had a few items come in not as described (different pattern, one leg longer than the other FOR EXAMPLE) AND if you ever choose "ship to store" the store has no idea when your package came. It could have been there for 3 weeks by the time they figure it out.

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Reviewed Feb. 27, 2019

I have tried to place three orders using my Forever 21 credit card. Although I've ordered previously and have credit available (in fact, it was recently increased), it keeps rejecting my order due to "billing information". Customer service sends me to Forever 21 credit (Comenity), and they stated there is no issue on their end and no reason for it to be denied. So, I go back to Forever 21's customer service, again, and they will not correct the issue and state it's an automated system that they can't change, so all I can do is place an order using another credit card. SO, they basically give credit but refuse to let you use it.

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Reviewed Feb. 10, 2019

It has been about 3 months since I've been able to make an order online because every time I try, it says my credit card information does not match. This is not true because I triple check the info and it is correct and it was already pre-added information from when I made online orders before. I have tried about 5 different card and Apple Pay and the phone app, and it still says my card info is incorrect. If I try Afterpay or Paypal it confirms my order then cancels it one minutes later. I have even tried using a different email, changing my shipping address and still no luck. When I call customer service to ask for why my order gets canceled when I use Paypal I am told my order info was 'flagged' but that is all the info that they apparently get so they can't even give you a reason why it was flagged.

It is also extremely hard to get a hold of a customer service person because it does not appear they work the hours advertised on the website. When I tried to make an over the phone order they said they weren't taking any at this time and that I needed to call back another time. I have sent email inquiries to customer service and either do not get a response or am not provided a resolution. This has been apparently been happening to many people over the course of at least TWO YEARS because if you go to their Facebook page there is an extremely long thread of people complaining of this issue starting 2 years ago and no response by the company on the page. I'm pissed I've wasted so much of my time waiting to get someone on the phone, trying different cards and even writing this review. Clearly they don't care about customers since they don't even try to help you fix the problem.

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Reviewed Feb. 3, 2019

I hope someone from corporate sees these. I have called customer service many times and I keep getting the runaround. I'm NEVER shopping here again. 12/10: I emailed customer care that a package delivered on 12/5 was never received. 12/11: Customer care responds asking for my address to verify the shipment and my phone number. 12/12: I responded with my address and phone number. 12/20: I called customer care due to lack of email response. She asked me a bunch of questions and said she would put in a claim for me.

1/6: Customer care FINALLY responds to my claim asking me to fill out a form OVER 3 weeks from after I responded with my address and phone number. The claim asked all of the same questions the first girl did on 12/20. 1/7: I send the form back as requested. 1/11: Customer care responds they've received it and it will take 5 business days to process. 2/2: I received an email my claim was denied because the claim filed on 1/6 was beyond their 30 day postmark date to file a claim. What is SO infuriating, was that I reached out on 12/10 and it took until 1/6 for someone to ask me to fill out the claim. I want my money back.

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Reviewed Jan. 21, 2019

Went with my daughter and they had a sale. I asked the sales girl Natalie if these pants were on sale. She said, "Yes. Buy 1 get second half price." Got two pair of pants and a body suit. Went to pay and Natalie was at the register. She rang it up and I asked about the sale on the pants. Natalie said they were not on sale. Not 10 min before she said they were. Then I gave my credit card. She waits then asks for ID then asked for something else. The whole time smiling. She knows she was being a witch. I don't know why nothing is being done about this store with all these complaints.

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Reviewed Dec. 30, 2018

We don’t live in a city that has Forever 21 so we have to drive over an hour to shop there which we figured wasn’t a problem since it would be worth the drive when Forever 21 was advertising 50% off on all jackets, outerwear, and sweaters. We get to the store and they have the sale signs over the entire store making sure to place directly on their jackets, outerwear, and sweaters. We pick out a few items all from the assumed sale racks and get to the checkout line only to be told that NONE OF THE JACKETS ARE ON SALE.

When we asked why are there 50% on jackets signs on the jackets but we have to pay full price for them they’re response was they don’t know!! They pointed to four blazers in an empty corner of the store stating these were on sale. The offer was a complete scam and the store was junky. This is the second time they’ve done this and it’s clear now it’s just a scam just to get people in the store under the impression there’s a sale when the items are still being sold at full price. I won’t be shopping at Forever 21 again.

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Reviewed Dec. 30, 2018

I wish I could leave less than one star. In all the world I would rank their customer service THE WORST ON PLANET EARTH. A gift card didn’t get to the recipient. Phoned to have it resent (how hard can that be right?). Waited online for an hour, told no problem, then chat went dead. Waited another hour “oh we can’t do that online”. Phoned. Waited an hour. Told “we shall resend. 48 hours it will be there”. 4 days later = nothing. Phoned again. “Oh we resent it. We will resend again”. Nothing. “Oh there must be something wrong with your email.” LOLOLOLOLOL. "Why are your promotion emails getting through then?" “Oh you should rebuy and we will cancel this one”. LOLOLOL. Um no. "How about you send to my email instead?" “oh we can’t do that”. DO NOT GIVE THIS COMPANY BUSINESS IF YOU VALUE YOUR $$. Zero out of ten.

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Reviewed Dec. 24, 2018

I made an order on December 17 and was charged twice. I have called several times and the customer service is horrible. I was told that it was an error of Forever 21 and that I would have my money returned back in 24 to 48 hours... I did receive the package and one transaction was completed on my bank card but the other transaction is still saying on hold. Today is the 23 of December and still the transaction is saying on hold. Tried to make another purchase (silly me) tonight but the order was declined.

My card information was saved but it still declined because you have to re-enter the CVV number on back of card but it still charged my card. How if the order was declined did it still charge my card. I will not be ordering again!! I tried to call customer service tonight but they were closed. Tomorrow I will be trying to reach them again. I think this company is stealing money and really need to be investigated. No telling how long it’s going to take to get my money back. Very dissatisfied customer!!

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Reviewed Dec. 20, 2018

I ordered a skirt online to have delivered to my house. When I received notification via email my packaged arrive nothing came in the mail nor did the delivery man come to my correct door and knock. The delivery company that supposedly delivered was OnTrac. When I called OnTrac to find out why packaged was not delivered they told me the driver delivered to my correct apt building but not sure if it was to the correct address. The next day I called OnTrac back myself because they told me they going to call me back and never did. Later, I found out the driver went back to my apartment building to “retrieve” my packaged where he left it and could not retrieve it.

Then they tell me that they’re sorry about that and to contact Forever 21 for a refund. So thanks to a careless driver who didn’t deliver packages correctly, I made a complaint to OnTrac. Of course they failed to truly follow up and now forever 21. I keep calling and requesting a callback and no one has not reached out to me until now. Once I got ahold of someone she said she’ll send me an email regarding my refund and I have not received an email. Still now I have to keep calling Forever 21 back. This is exactly why I don’t like to have things delivered to my house. This will be the last time I have Forever 21 ship things to my house 'cause clearly they fail to care and so does the delivery company they contracted to deliver their merchandise.

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Reviewed Dec. 18, 2018

I placed an order back in April. I didn't notice before I opened the bag that it had been previously opened and taped closed and some kind of yellow mailing sticker was stuck over the tape. When I opened it I discovered half of the items I ordered were missing. I immediately contacted customer service and they apologized and seemed very willing to help me. They sent me an affidavit form to fill out and send back, which I did right away. Some time went by and I didn't hear anything about it so I contacted them again.

Neither Forever 21 or Fed Ex would take responsibility for the missing items, and neither would refund the $40 that those articles of clothing that I never received cost me. I even mentioned that I still have the shipping bag and that someone could look at it so they could see that it had been re-sealed by someone either at Forever 21 or Fed Ex. The representative decided to re-open the "investigation" and told me I should have it resolved in a few weeks. It's December. 8 months later and I'm still waiting. The last order I placed I had it shipped to the store and I opened the package right there in front of the cashier so if anything's missing I'd have proof. After this experience and now reading the other reviews here, I may just stop shopping there altogether. They clearly don't care about their customers.

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Reviewed Dec. 17, 2018

Sign on the rack of cardigan sweaters said 50% off. Small print said limited quantities. Went to check out and cashier said that I can’t read and the sign said not limited quantities but it said selected items. Wrong. We checked all the signs and they said limited quantities. Manager was too busy talking to family or friend. Horrible.

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Reviewed Dec. 13, 2018

Disgusting how the representatives speak to you over the phone. The representative was extremely rude and laughing over the phone because I was highly upset about my expedited package which I received days later than its expected date. Callback doesn’t not work so if you’re on hold for an hour just breathe in and out. Absurd!! I thought I was being a bit extreme with the disappointed but coming here and looking at the reviews just confirms. I don’t understand why this is not resolved already. Have a meeting about how you guys can treat your customers and make sure that packages are received on time. Stop online business and focus on in store sales instead. Main reason why I support local owned businesses.

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Reviewed Dec. 13, 2018

It has been a two months since my package was lost. I am 150 dollars out. I just called for the fourth time and they extended the "investigation" for another 10 days. Horrible horrible experience. I will never buy from there again.

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Reviewed Dec. 11, 2018

Email ID: **. This is regarding order no : **. The order was supposed to be re-delivered on 5th December but it was not. It was not even attempted. Then I was informed that it would be re-delivered on 7th December, which also did not happen. After calling USPS and Forever21 multiple times and hearing different resolutions - Forever 21 said it would be delivered by 13th December and apologized for this terrible experience but again on 11th December (today) there was no change in the shipping status.

Upon calling the customer service for the 4th time after an excruciating wait time each time now we were informed we have to pay extra to get our items re-delivered. For no fault of ours. So basically I have wasted over 2 hours of my life talking to customer service being given incorrect and unhelpful resolutions. My shipment is late by 6 days already and seems that it will be taking another 5-12 days.

This is has by far been my worst shopping experience ever and I am a loyal customer to Forever 21. I only write this email to inform you of the disappointment caused and the terrible communication from Forever21's support team. I don't know how but if you do not compensate me or make up for this I think this will be my last shopping experience with Forever 21. PS: I have all the chat logs where I was falsely informed of the item being in delivery and wrong delivery date promises.

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Reviewed Dec. 11, 2018

I do shop all my clothes from Forever 21, but they Better work on their customer service 'cause it is literally the WORSE I have ever seen! I have been working for another retail company for over than 3 years and I know how guest service should work. The first bad experience I had with them is when I got a sweater and I washed it with cold water and on my hand 'cause I don’t like washing my new clothes for the first time in the washer machine. However, the sweater shranked, so I went and I talked to the cashier and he didn’t do anything about it. I asked for a manager hoping that she might do something about it, BUT she was so rude and she was like, "Yea you probably wash it wrong." The sweater was only $12, she could have been nicer and done something about it!

The second time, I got a belt online and it was big, but I had to cut off the tag so I can try it on. I went to the store and I was shopping and then I told the cashier that I want to do an even exchange for the belt with a smaller size and I did have my receipt. She was like, "Okay I will do the exchange this time even though the tag is not attached," 'cause I brought the tag with me...but she asked me to pay the difference!!! I was like, "Can I do the exchange for the same price," and she was like, "No..." So I told her then I just want to return the belt. She said sorry I cannot return it 'cause the tag is not attached!! :-/ I was so pissed. It is just a belt and it looks like it was new and tag and the receipt is there so what’s wrong with you!?? Bad bad baaaddd customer service and they don’t respect their customers at all... Cashiers are rude and don’t know what they are doing.

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Reviewed Dec. 11, 2018

I was there making a return. There was an issue so the cashier had to called the manager or supervisor. I am not sure because he refused to say who he is. All he said was, "I am in charge here. The policy says I don’t have to give my name or anything to you." He had an attitude and was nasty. He yelled and screamed at me and said, "Get off my line" in front of all the Customer. I was so humiliated. He just didn’t want to deal with me. I was just asking him why am I not able to do a return when the item was not final sale. This is Ridiculous. People shouldn’t be treated this way. He uses his position to humiliated me. He didn’t want to do the return or explain anything to me so he just started to shout and yelled for me to get out. This is not my or friends first time getting nasty treatment from employees at Forever 21 (Queen Center Mall).

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Reviewed Dec. 8, 2018

First and last time ordering from these guys. I ordered on Black Friday and my shipping date keeps getting pushed back. I'm so frustrated, contacted support. NO RESPONSE and it's been weeks. This company has no resources dedicated to customer service. Almost 3 weeks and nothing. SMH.

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Reviewed Dec. 8, 2018

A few weeks ago, Forever 21 had a 75% off sale so I ordered my 2 daughters each 3 pairs of jeans. Upon delivery, I discovered that all 6 pairs were the wrong size and way too big for them. We have a Forever 21 store locally so I decided to exchange them in store thinking it would be less of a hassle. WRONG! I explained to the cashier that I wanted the exact same jeans, just in the correct sizes (i.e. the sizes I ordered).

She personally helped me find the EXACT same jeans that I had ordered but in the correct sizes. I wrongly assumed that there would be no charge since I had exchanged the incorrect sized jeans for the exact same style; just in the correct sizes. Oh how wrong I was. They charged me $51! When I asked why, she informed me “Well you bought those other jeans during a 75% off sale. You don’t get those same sale prices when you return or exchange items.” Seriously?! If I had chosen different styles/shade/cuts of jeans when I exchanged them, I could understand the additional charges but, when I got the exact same jeans with the only difference being the sizes, I cannot fathom why I would/should be charged extra! I am very angry and will never buy/order anything from them again.

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Reviewed Dec. 7, 2018

I’ve ordered from Forever 21 once before and had no issues with shipping. It came in less than a week and they actually told the truth that time about when it would be delivered. My second time ordering from them is literal hell. I ordered on the 27th of November. I did standard shipping (supposed to be 3-6 business days for reference). I never got an email stating that my order was delayed. I tried tracking my order on their website and it wouldn't let me because it hadn’t even been prepared to ship or anything.

I contacted them through the live chat on the 4th of December. They were quick to respond. They told me that they would send it out the next business day and that the order would be here in the next 3 to 6 days. I checked the tracking number the next day (it finally worked) and it said it would be here the 12th of December. Which is already almost 2 weeks for them to ship. I checked again today and it changed it to the 14th of December. So who knows if my package will arrive or not.

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Reviewed Dec. 6, 2018

I have been shopping at Forever21 for a very, very long time. I typically spend a good amount of money there every year ($1000+). I usually have a good experience with online shopping but not this time. On November 18th I placed an order online. By the 20th it said my order shipped but then I didn’t get my package a week later. I checked the shipping status and the date now said, “Ready to go”.

I tried calling customer service for DAYS. The wait times were always over 20 minutes, that is, when their phone service was even working. I tried emailing twice. I tried tweeting at them twice. I even tried to get on chat, of course their chat services weren’t working any of the times. I finally got a hold of a customer service representative and they said FedEx must have lost my package so she was going to file a claim. If FedEx says they lost it, I’ll get a refund. If they don’t, I have no idea; I wasn’t able to get a straight answer. The customer service representative, Diana, said I would get a confirmation email with the claim information. Surprise surprise, I never got one. I’ll be calling relentlessly until I can get my money back. They lost a very loyal customer because of this.

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Reviewed Dec. 6, 2018

DO NOT WASTE YOUR MONEY OR YOUR TIME BY LOOKING AT THIS WEBSITE!! THEY WILL STEAL YOUR MONEY AND TELL YOU GO LOOK FOR YOUR PACKAGE. I wish I read the reviews before I placed my order which was 13 days ago, my order was lost in shipping. I called customer service, I was on hold for 26 minutes then the rudest representative answered. She said, "Call FedEx to find your package," then she hang up. I called another time and another rude one answered after 20 minutes on hold. He said, "If your package is delivered you can return it and get your money back otherwise you can't cancel the order," and we don't have any information about it. I will call my bank and dispute this charge. Hopefully I could get my money back.

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Reviewed Dec. 5, 2018

Their shipping is crap. I placed my order and it took 5 days to ship even though all items in my cart were in stock. 3 weeks have passed and still no sign of my package. Don’t expect fast shipping, not the 5-10 business days I was promised for standard shipping in the U.S.

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Reviewed Dec. 5, 2018

They have the worst customer service I have ever experienced. I placed an order 10 days ago, it hasn't arrived to the USPS office YET and I cannot get a hold of anyone to answer any questions. There are no agents to answer my questions via chat or through their customer service phone number. I have been trying for 4 days to talk to someone. I WILL NEVER ORDER FROM THEM AGAIN!

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Reviewed Dec. 4, 2018

Terrible customer service, after holding for over 15 minutes he Hung up on me & didn't give any real reason for incorrect advertising. Liars. When it comes to Advertising free express shipping & the 24 hour order being filled is a lie! I will not order from them again! Bad experience! DISHONEST company to do business with.

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Reviewed Dec. 4, 2018

Ordered online. 3 weeks later order is still pending, I have tried calling customer service, been on hold twice for 30 minutes. No one to talk to. They don’t answer live chats or emails. Horrible company.

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Reviewed Dec. 3, 2018

I was purchasing a product online and placed the order with it being expected to arrive within 5-7 business days. I got a notification that the package was delayed in shipment and that the item may not arrive until a date that was 11 business days from when the order was placed. This is now an issue because I will be out of town starting the day before shipment is expected for a month to a different address in the same state. The day that I saw this change in shipment date I tried reaching out to Forever 21. Their phone number was not working during normal business hours even though I called multiple times. After their phone did not work, I tried using their online chat to reach a representative and they were unable to chat at the moment as well.

Lastly, I sent them an email due to that being the last source of contact. I had no response from anyone the entire Friday (when I did all of this in the morning) or during the weekend. Flash forward to Monday morning. I finally get a hold of someone on their "customer service line" and the agent was rude, unprofessional and kept saying my expectations were too high and that the item has already shipped so they cannot do anything for me. Keep in mind I tried reaching an agent the week prior when shipment was still processing. When I asked to speak to a manager she refused to let me. When during a call with a representative has an agent said "no you cannot speak to someone else?"

Finally, after back and forth arguing with a customer service representative, she said that a manager would be in contact within 24 hours. I have never experienced customer service this awful before. I have shopped here for over 5 years and now am hesitant to even support a business that has "policies" that make their representatives treat you like a back of dirt. Rant over.

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Reviewed Dec. 3, 2018

I bought online boots, when they came one of the boot was damage and they had no tag not even the slip so I can return it... When I drove to the nearest store I ask for the exchange or return the money. I showed them that I bought it online but for some reason I can’t find email of the purchase. I told the manager to help me sort this problem. She was like laughing like at me that she can’t do anything and I should contact the customer service. Customer service I wait over 20 min so I decide to let them call me back. They never did, I wrote them email and on FB their page and I still get no reply. I don't know what Am I suppose to do with small boots without tags and damage. I am that rich to throw away money. So in one word customer service is very bad.

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Reviewed Nov. 30, 2018

We tried placing an online order but the company was experiencing technical difficulties and couldn't honor the 50% off they were advertising. They gave us 30% off and told us the additional 20% would be credited once the items shipped. The items shipped and no credit was issued. We have called several times and were told several times that all managers were out at lunch and would call us back. We have never received a return call from anyone. All of the representatives on the phone are hard to understand due to a heavy accent.

They are not accountable, they could absolutely care less about providing even mid grade customer service. We have been lied to and told they cant give us their names or managers' names. We feel that this company is a complete fraud. We will not be shopping there anymore. Someone needs to step in and do something in regards to this company. After reading all other comments it seems that offering horrible customer service and running a completely unethical company is Forever 21's standard.

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Reviewed Nov. 30, 2018

The last order I received was false advertising; the item was completely different from the item pictured AND the written specifications. They did not include a return form or receipt in my package, and after a week they haven't gotten back to me. They also sent me one shoe, (a singular shoe, for one foot) and failed to deliver a sweater and have nothing to refund me, will not talk to me, etc. They function like a scam, with false advertising, and outright lies in their return policy. Time to say goodbye forever.

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Reviewed Nov. 30, 2018

Don’t ever buy Forever 21 products online. They have the most terrible customer service I have ever seen. They are too greedy!! They canceled my order twice claiming it’s my fault... but the fact is because they had a Black Friday deal and they didn’t want to honor it. I don’t know how they still maintain a company. One of the worker told me she can’t give me the same deal even though it’s their fault to cancel my order and her reason was “Forever 21 isn’t as rich as other companies.” I swear to God that is what she said. How could that be a reason for them not to give satisfaction to their customers.

No wonder you're not as big, because you don’t value your customer complaint. If this company has owner you should look into your company because you're going to go bankrupt one way or another!!! I was talking to one of the worker through chat and he took me out of the chat before I even got help or answers for all my questions. Usually customer service ask if you have another question or concerned before kicking you out of the chat. I have a pic of it too.

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Reviewed Nov. 27, 2018

The manager name, Christian from Customer Service promised me will manually process my 3 orders. Still pending after my another first 3 orders got canceled for their own problem. GUESS WHAT! After making a promise, my 4th order got canceled again. I guess my last 2 order will get canceled as well. I guess I order during Black Friday and spending more than a thousand on buying their clothes. That's why they need to cancel my order. Please do something with this company. I cannot believe that how they run the business.

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Reviewed Nov. 24, 2018

IF I COULD GIVE NEGATIVE STAR REVIEWS TRUST AND BELIEVE THEY WOULD OF GOT NEGATIVE 50X. I just want to say you guys are extremely horrible of a company, with a very questionable customer service. Because of you guys I missed out on the 50% off because one of your agent told me to wait until midnight for a better deal. Yet upon calling customer service 4x asking for a supervisor who was supposedly will call me back within 24 hours was a lie in itself. I'm extremely pissed off at how you guys can run a multi-million corporate like this. I haven't got a call at all. I'm losing out money because you guys are not training your call center correctly and sad to say they need to learn how to speak more clear and less attitude.

I care that you listen to all the calls in regarding my phone number as to why I caught a voice with your agents because they sound like some robots that repeat what I already know you. You guys are suppose to be solution solvers ESPECIALLY if you guys are the reason why I missed out on something. And the first agent I spoke to kept saying there is a glitch in the system like 3 different occasion. You would think you would put your money in a system where it doesn't GLITCH.

Bad agents name Mary, Adrian, Bre (2x) because apparently the first one hung up on me because she couldn't handle the heat because the company doesn't give these agent any rooms to solve solution. I called again since she wanted to hang up, got her again who tried to play a different person -_- with the same name but tried to switch up her voice. But her attitude was the same on the defense. When I asked for a supervisor was nowhere around... Greedy company that can care less about their consumers when we are the one giving you the money. Cheap ** materials, cheap ** customer service, cheap ** website. Cheap ** period. Shame! I'm just in disbelief at your degrading company.

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Reviewed Nov. 22, 2018

I got a fraud alert on Thanksgiving Day for possible fraud charges. I pulled up my bank account and saw they charged my card 3 times for the wrong amount and 1 time for the correct amount. I called customer service, and was told "no worries, it's just a bank hold." When I said, "NO... It charged 3 times for the wrong amount and 1 time for the correct one," I was told because it was Thanksgiving, I was stressed out!!! UMMMMMM NO!!! YOU have me stressed out!!! Don't tell me what I am, and don't tell me to "no worries" because you have taken over $155.00 out of my account that was NOT authorized! She told me that since I would not listen to them, good bye and was hung up on! Wish I could give ZERO stars. I will NEVER shop online with this company ever again! Now my card has been put on hold and I can't shop TG and Black Friday sales!

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Reviewed Nov. 21, 2018

Forever 21 has changed a lot since it’s debut. I used to find good clothes and deals before but now they’ve become a zoo. Their “web exclusives” are cheap third party brands that are misleading the consumer. The pictures online look great but the actual products are disgusting and doesn’t look like the online pictures whatsoever! When you try to return it they charge you for return shipping and the stores won’t return it. One store told me to take it to another store 12 miles away and I will be able to return it there but when I went they couldn’t return it either.

I finally made a big deal about it to the manager and they gave me store credit. The return to store credit process took 30 minutes because the cashier didn’t know how to return the order. I’ve then placed an order online with a store credit and forgot to use my coupon code. I couldn’t cancel my order right away from app so I contacted Forever 21 customer service via email 10 minutes after and was told to expect a reply in 24 hours. 48 hours later I still had no response so I sent another email, again no response. I finally called and I was told the order shipped and I was on hold for 15 minutes while the lady checked on my order to help me and she came back and said nothing could be done on her end after the order shipped but I could return my order and place it again. Then I asked to speak to the manager. I was on hold for a long time and the line got cut off. I will not be shopping at Forever 21 ever again.

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Reviewed Nov. 21, 2018

I gave 1 star because I can't give it a 0. I bought 122.00 worth of product, it was never received and now I am fighting this and they tell me that FedEx said package was delivered so they are so sorry I can't get a refund and FedEx said, "So sorry you lost your money," but it's not their fault. Delivery guys said it was delivered so then that is what happened. Please show me a Signature and I would proudly suck it up but no there is none and no one wants to do anything. I will never buy again from here. If you are not home to receive package please do not order because you never gonna see your product or money again.

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Reviewed Nov. 16, 2018

I purchased a pair of heels for an upcoming wedding. At home, I cut the string and tried the shoes on to find that they did match well as I'd hoped. I was unable to locate the receipt and do contacted a store manager for advisement. I was told that they can't validate receipt of purchase via my card and because the string was cut the item is deemed unreturnable. So now I'm stuck with shoes I don't want. I will never shop with them again unless they implement a better return policy.

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Reviewed Nov. 13, 2018

My sister purchased a skirt from their website, after arriving the product was not a skirt, was a cheap short, after a week we sent it back in its new condition with the tags, as we had no time to return it quickly, we sent it on regular shipping and was no far away, should have arrived in a couple of days. We receive note 2 weeks later, saying that they cant accept instore purchases thru mail, and we should send prepaid label to return it. Attached to the package was the return form, and all the information clearly stating that it was online purchased. They reply two days later saying that since it is out of return time they will not accept and if we not pay for the prepaid label they will throw away. FOREVER 21 ONLINE SERVICE SUCKS!

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Reviewed Nov. 13, 2018

This was not my first order from Forever 21 but let me tell you about this one... Long story short, I ordered a pair of black cargo pants. Belt was a little long but loved the pants. Wore them ONCE for a couple hours, washed them in cold water with Zero for dark clothing, hoping to preserve that rich black color. Pants looked like they had been washed over and over. Color faded and looked horrible. Terrible quality pants, didn't hold its shape... Contacted customer service and asked for a supervisor to call me back because they had been worn and washed so the return policy was not looking good for me. Nobody called back.

I contacted Forever 21 customer service and conveniently I was told by a manager (after insisting that I would hold for a supervisor to become available as I was not willing to wait for someone to call me back again) that it was too late to return the item and would have to try my luck at the store level. I did not buy this item in store, I purchased it online. The only good part of this story is that the manager at one of the stores did allow me to exchange the item for anything else in store of the same value or pay the difference, of course. I have had bad experiences with the quality of their clothing before but I know that stores change suppliers and quite often you can find some cute one of a kind items.

Forever 21 sells horrible quality clothing consistently, and customer service is extremely rude when you phone about online orders. Put them in their place and stop shopping at these stores that do not appreciate your business. Without us, there is no business. Have y'all seen the Forever 21 clothing in the Canadian stores for Fall/Winter 2018? Sasquatch looking nonsense and some weird funky looking nightmarish fashion no no no, never!

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Reviewed Nov. 11, 2018

I ordered two dresses from Forever 21 on October 2. Returned it by mail October 10th. They received it Oct 14 (according to post office). It's now Nov 10th and I have yet heard anything about my return!!! Read other reviews, similar to mine... If you going to do a online purchase make sure you are able to, return it in a store!!!

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Reviewed Nov. 6, 2018

I ordered two items online from Forever 21 in July 2018 to be shipped to the store closest to my house, figuring that this would be one of the quickest options as I was needing these items for an event later that month. Upon ordering it indicated that the package would arrive in 5-10 business days, it has now been OVER 4 MONTHS and the product JUST ARRIVED TO MY STORE. I was originally told that I would not be able to cancel my order and receive a refund, however I would have to wait until my package was delivered to the store and after 10 days if I didn’t pick it up, I would receive my refund.

It has been 4 months of ENDLESS phone calls and emails with NO RESPONSE OR ANSWERS so I still have no idea if I will even receive my refund for these products. I was a loyal F21 shopper, but this experience has been absolutely horrifying. Forever 21 should be ashamed in their disgusting, lack of customer service and business practices. DON'T WASTE YOUR MONEY OR YOUR TIME!

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Reviewed Nov. 3, 2018

I ordered online, all 4 items fit horribly either too big, too small, thin and cheap looking. So I looked for my packing label so I can return them and there wasn't one. I called customer service and they said 2 of my items are final sale and the other 2 can't be returned to the store I have to mail back. Nothing in my order said anything was final sale. So now I've lost money on something I'll never wear AND I paid extra for express shipping. I'll NEVER order from them again.

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Reviewed Oct. 31, 2018

Forever 21’s return policy for online order really sucks. I’m within my 30 days of return so I tried returning the item in my local store instead of sending it back spending more money on shipping. I was told it cannot be returned to my card. All I can get is a store credit or exchange it for something else. Smh. It’s basically telling people if you buy something online and it doesn’t fit or you don’t like it you’re screwed and can only pay more money to return stuff you don’t want after. I return this item and pay the rest of my card off. I’m done with Forever 21.

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Reviewed Oct. 29, 2018

This is the worst customer service I have ever experienced. Do not give them one cent of your business. I phoned in 8 times, and followed their directions on how to use a 50% off discount that I received, that never worked, and they refused to honor it after the order was placed, even though it was still within the time frame.

None of them knew what they were doing. The managers were even worse. They apologize but don't help at all. Absolutely horrible. If I could have returned the item to the store as opposed to mailing it back and paying for shipping I would have told them what they could do with their pants.

I will never again give them one cent of business. I tried to call the head office but it only lets you call straight back to the horrible customer service. Go online to various sites. There are literally thousands of negative reviews of Forever 21's customer service. I don't know why the company does not get their act together. Stay away and save your money. There are a lot of better retailers that care about good customer service.

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Reviewed Oct. 23, 2018

Customer care definitely do not know how to honor prices when it comes to customer unsatisfactory towards false advertisement. Telling me there is a difference between the US and Canada which is understandable. Clearly I've always ordered from the site. Customer care does not help at ALL to find a solution, really frustrating. I have never been treated so badly the way this company keeps prolonging me in my entire life. For a supervisor to get back they have me waiting like an idiot, Very poor service. I have two letters from customer care stating that they were going to resolve the solution, once again they turn back on their word. Horrible Service!!!

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Reviewed Oct. 11, 2018

This company is a fraud. I ordered a dress online in June amongst other items. The dress did not fit me so the next day I went to their retail store to return it. They scanned it and said the item was not in the system and that I had to return it via mail. So I sent the dress in the mail. After two weeks I inquired about my refund via chat. The representative that was “assisting” me said the dress had a no refund policy. I gave her the order number, the item number, a description and even the code for the dress. They said they would issue my refund within 4 weeks. The next week I contacted them again and they had received my dress but again stated that it had a non return policy. I provided all the information needed again… The exact information, nothing happened, they told me to wait.

For the next couple of weeks I would call them several times. All those times in which all of the people who answered the phone had the same conversation with me again and again. I provided for all the details and they kept saying the same thing as if it was a script they were reading from. The last time I called they said one of the representatives had been "trying" to reach my phone. I NEVER received any phone calls from them, not once. I decided to write an email explaining the whole situation. Providing the details again and even forwarding the email with the confirmation of my order. They said they would look for the item in the warehouse...

After calling and writing for 4 MONTHS they say: oh no! seems like your item was discarded because it was in the warehouse for too long. So they literally stalled my refund for 4 MONTHS. Just to say they discarded the item and that they wouldn’t refund me? They wasted my time and I wasted my money or more like they robbed me. I should have just kept the dress and fix it on my own. What a joke of customer service you have. I WILL NEVER EVER shop here again.

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Reviewed Oct. 10, 2018

I am a VIP member at Forever 21. I love everything they sell, sure, BUT they have horrible customer service when it comes to really needing something. I usually ALWAYS order online. This is the second time this happens to me and I got the same response. I ordered a bathing suit once. It was supposed to be XL but they sent L. So, I sent it back, and repurchased it, and they sent me L AGAIN! I needed the bathing suit for a certain day and I ordered way ahead of the day, but they messed up twice. So I asked the customer service representative if she could expedite my shipping because I needed it by certain day and it was their mistake. She simply told me no, there was nothing she could do. They said they’d give me free standard shipping and that was it. However, I ordered this maybe like a month and half in advance, and that’s all she could offer me after they sent me the wrong size TWICE and I called about it the first time.

Anyways, second time, so I ordered a shirt on 10/04, & I really needed by 10/11 for a concert. So, logical thing to do, I paid extra for Express shipping, I knew it would get here maybe in 4-5 days. So, I received my tracking number and shipping notice and even an estimated delivery date which said, 10/09. So, I receive nothing. I figured maybe it was a little late. FedEx tends to deliver packages in the evening sometimes. Today, 10/10, I look at the status online and it says only a shipping label was created. So, I call FedEx to see what’s going on. They say that the shipper (Forever 21) did not drop off the package at a FedEx location.

So, I call Forever 21 customer service. They thank me for being a VIP customer and then they look into what happened to my package. I was put in a very long hold, and she returns to tell me that my package was sent back to the warehouse. So, I explained to her that I needed it by tomorrow 10/11 and that is why I paid express shipping. So, I told her if they could send it to me so it would be here tomorrow. She puts me on a long hold AGAIN. She comes back to tell me they can only offer me Express shipping. Of course, I’m furious, I was a little rude because this is the second time they do something like this. They don’t care if you’re a VIP customer or regular, they will not help you farther than what you pay for even when it is their mistake.

I know they can send as “Next Day Saver” because it is in the shipping options. I know I did not pay for it, but I paid Express shipping a week in advance to reassure my package would be here by the time I needed it. However, they will not go out of their way to make sure the customer is happy even if it means having to pay a few more dollars. It was not my fault the package wasn’t here on time, it was theirs. I asked for a refund. There was no use of me having that item after the day I needed it. Their customer service is horrible. The customer should always be right and they should try to make them happy no matter what the problem is. & I WAS RIGHT & they still didn’t do anything to fix it.

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Reviewed Oct. 4, 2018

I ordered a pair of pants & received them in the wrong size, so I returned them & got a full refund. Ordered them a SECOND time & received the WRONG item again, called customer service & they gonna tell me I have to pay for this item a THIRD time & sent pictures of the incorrect item, & they would send me a return label & as soon as the pants get back to the warehouse they would refund me! HELL NO. ABSOLUTELY NOT. I refuse to pay for a pair of pants a third time when it’s ** ups on their end. They have the worst customer service I have ever seen in my life! I wouldn’t recommend this unprofessional company to nobody!!!

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Reviewed Oct. 2, 2018

I really like Forever 21, but never order from online! My package never came. When I contacted customer support, they gave me a form for an investigation on the lost pack. It's been 10 days and I haven't heard anything back. I have been emailing them for the last 2 days and I still haven't received a response.

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Reviewed Sept. 29, 2018

So I place an order online with F21, a store that I normally really enjoy and own a lot of clothes from (that were all purchased in store). When I first check out I use PayPal to pay and enter a discount code for 10% off. Everything seems fine until a few days later I get an email canceling my order. When I call up I find out that instead of using the correct billing address given on PayPal, they automatically assumed my shipping and billing ones were the same. So when my bank couldn't confirm the billing address they auto canceled the order. Ok, fine, annoying but I'll call up and replace the order. As it turns out, they can no longer honor the discount (despite the mistake being on their part) and charge me full price.

Forward a week and my order arrives, but one of the shirts is wayyy too big. Ok, I'll just return it in store! Today I got to the store to exchange the shirt and when it turns out they don't have it in stock I ask the lady to just order it online again for me right there. She does so, and it's all fine until I find out that I have to pay an extra $5 shipping charge because of THEIR mistake. Oh and she also entered the wrong address and never asked me to double check it so there's that.

Overall I would recommend NEVER ordering online. I ended up spending an extra $15-$20 when compared to my original order. They keep trying to squeeze more and more money out of you and refuse to own up to their mistakes. It's a disgusting business practice and the customer service is terrible. Please never make the mistake I made.

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Reviewed Sept. 19, 2018

I ordered some items over $100 from online. When two of the items didn’t fit I prepared them for return. I paid for postage $18 to send it back to receive a full refund. Which I never received and when I called customer service they told me this would take a month to receive the refund!! Still never got my refund back. The worst company I have ever dealt with and seen sooo many reviews of stealing customer's money and yet they are still in business. Mind blowing!!!

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Reviewed Sept. 19, 2018

I've bought $104,68 in good on 8/9 and I've never gotten my items. When I talked to Forever 21 they made me fill out an affidavit and they would send for investigation. So I did filled out on 8/31 until today 9/19 they are still investigating. Do not buy from them. They are stealing!!! I will make a complaint with my credit card company. When I call them they say sorry but we are still investigating. I will never ever buy from them again.

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Reviewed Sept. 15, 2018

I ordered about 7 items online and I did store pick up as I had a bad experience in the past for doing home delivery, therefore I have decided to do store pick up since then, thinking it will be convenient. But no, this time I never got my package. I ordered on 08/27/2018, after few days later I got a confirmation email that my items are ready for pick up in store on 09/07/2018. I went to the store to pick up on 09/12/2018, they told me they do not have it. I called Forever 21 helpline, the representative from customer service told me that the item was delivered and it was scanned at the store by an employee, she also shared the employee ID number who received my package with the store manager over the phone. They just didn’t even investigate about my package and told me to get a refund. I told them if the item was scanned, then how can it be lost just like that.

Such a bad experience, I was excited and was looking forward for my shopping. They have wasted my time and energy, I drove to the store to pick up. They didn’t even look around properly. By their actions and what Forever 21 customer service representative told me over the phone, one can only assume that there is something fishy and my package was not lost. Instead the store people might have kept it. They don't care about their customers. Such a waste, I will not suggest anyone to do business with them if you want that kind of service. It was very unprofessional.

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Reviewed Sept. 15, 2018

I ordered about 7 items online and I did store pick up as I had a bad experience in the past for doing home delivery, therefore I have decided to do store pick up since then, thinking it will be convenient. But no, this time I never got my package. I ordered on 08/27/2018, after few days later I got a confirmation email that my items are ready for pick up in store on 09/07/2018. I went to the store to pick up on 09/12/2018, they told me they do not have it. I called Forever 21 helpline, the representative from customer service told me that the item was delivered and it was scanned at the store by an employee, she also shared the employee ID number who received my package with the store manager over the phone. They just didn’t even investigate about my package and told me to get a refund. I told them if the item was scanned, then how can it be lost just like that.

Such a bad experience, I was excited and was looking forward for my shopping. They have wasted my time and energy, I drove to the store to pick up. They didn’t even look around properly. By their actions and what Forever 21 customer service representative told me over the phone, one can only assume that there is something fishy and my package was not lost instead the store people might have kept it. They don't care about their customers. Such a waste, I will not suggest anyone to do business with them if you want that kind of service. It was very unprofessional.

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Reviewed Sept. 14, 2018

I placed an online order for over $500 worth of clothes, only to not receive them for a few weeks. Then, when I sent some of the items back to get a refund, I was told it wasn't within the return time frame, even though I had received them late in the first place. On top of that, they wouldn't return these "non-returnable" items back to me until I paid for postage to send back to me. And threatened to discard them (probably resell them). So there sits $300 of my wasted money & I have nothing. I am furious. And now since I didn't learn my lesson, I sent back my 2nd order within the time frame & have yet to hear anything or get refunded anything back yet. Horrible company.

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Reviewed Sept. 12, 2018

First of all, online chat. I asked them about my shipping and after he explained the shipping out 5-7 days to arrive, which wasn’t even my question, he then asked me if he could help me with something else and immediately left the chat, before I could even spend a response. I ordered something for store pick up, for a vacation I was taking, now the clothes aren’t coming until the day after I leave, but now they're telling me I have to wait a few more days. So annoyed. How do you buy clothes for vacation and then being told it won’t come until way after. For that I would’ve gotten it next day shipping or looked somewhere else. Annoyed because now I have to repack and now I have to spend more money on outfits for vacation because they decided to not abide by the promised date.

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Reviewed Sept. 9, 2018

I ordered a dress, paid for next day express shipping. This was in February, still haven’t received the dress. It’s September. I have called a dozen times, first two they weren’t able to start a claim. Gave it some time, four calls in a row, they started a claim, but really didn’t. Each time a new claim was supposed to be processed. Three times a representative was supposed to call me back with information on my missing package. No calls. I had also been emailing, never received a response.

Called last month AGAIN, only to find out my package has reached the date of expiration for claims. So, no longer their fault or responsibility. $60 thrown away. This is the third missing package over the course of a few years. Also, if you use their PayPal option, you cannot get a refund, only store credit. This used to be my go to for inexpensive basics and the occasional ‘wear once or twice’ dress, since the majority of their products don’t last longer than that. Their customer service is a joke, in and out of their stores.

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Reviewed Sept. 4, 2018

I've ordered some clothes and funds on my account have been blocked but I haven't received any order confirmation etc. After an hour they just sent me an automatic e-mail informing that I have some products in my bag and I should hurry up and buy them. Almost two days passed and I still don't have any information regarding this order. I've contacted my bank and I have to wait one week to have my blocked money back. I will never order in Forever21 again. I only wasted time.

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Reviewed Aug. 21, 2018

Shopped from this company a couple times of year, mainly online and sometimes in store. Recently I placed an online order which was received 8 days later. Had an issue with a missing crop top that was sold as a set with a matching skirt. For the past 3 weeks, I've been given the runaround through emails and the reps. Will not patronize them anymore. Extremely poor customer service. The issue became my problem. And yes they took my money and this issue is still unresolved. Buyers BEWARE!!

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Reviewed Aug. 20, 2018

BEWARE! I just had the worst experience with Forever 21. I'm a frequent buyer at this store, in-store and via online. Last Friday I received an email regarding a discount on all purchases including free ship, so I pick a few items. I was supposed to get a 40% off my purchase but the system was not working right so I contacted an employee via chat and told me that I should wait through Monday to talk to someone of customer service because she wasn't capable of assist me.

So I've been holding my purchase since Friday to talk to someone that could help me with to place my order with the discount offer, woke up at 7:50 am to speak with an associate first thing on Monday morning to hear that I lost the offer because today is Monday and offers can't be extended. I explained the situation and even said that I had an screenshot of my conversation about my inconvenient when trying to place the order during weekend but none of that mattered because they did not care. Today I'll unsubscribe because I not going to be treated like this and getting tricked by listening to fake promises, making you wait so you end up losing the "promo" and end up paying full price on everything! If I were able to rate the treatment I just received I'd rate 0 stars.

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Reviewed Aug. 18, 2018

Long time customer - I’ve used shipping and bought in store for many years. I had one package ($138) that I did not receive whether it was lost or stolen. They will have you fill out a ‘claim’ but will give run-around for weeks. They will do nothing.

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Reviewed Aug. 17, 2018

Ordered a jacket and a skirt along with a few other things. Problem with the jacket was it fit extremely small even compared to the info on the model in the photo was wearing a smaller size than I ordered and is taller than me. Problem with the Skirt is it had loose buttons and a stain on the front you could see through the package it came in. These items were final sale. I’m sure because they were defective. Sneaky scammers. Anyway, I contacted a chat representative and got one named Mary **. She stated I could return the items through mail. NOT IN STORE BECAUSE OF THEM BEING FINAL SALE. She said she even got an exemption for the jacket. But first I would have to send photos of the items and include the attached tag to get approved for a prepaid shipping label. I screenshotted this whole convo.

I sent one and some dude named James replied two days later saying the items ARE actually damaged and I’m eligible for a refund on my card. I printed out the tag and shipped the items. A week later it arrived at the warehouse and I immediately call them and they say they’re still processing it and looking at the clothes to confirm the damage. Yet I had sent photos already. Ok. Anyway three days later I get an email saying they can’t give me a refund because they are final sale items and will have to either charge my card to ship the items back to me or keep the items themselves. That is not what I was told! I would rather you tell me I'm not eligible for a return at all rather than have me waste my time shipping back to you only for you to change your mind! I was livid!

I emailed them screenshots of Mary Joe and they sent me a whole copy and paste of the return policy as if I didn’t already know it. Issue is saying I can return final sale items and ignore the return policy in this case, and then say I can’t get my refund anymore ONCE YOU HAVE MY CLOTHES. Getting hold of them on the phone was impossible. I got on the website live chat again. Some dude named Norman said they can offer me a “one time courtesy” since I’m a VIP customer and refund the items to my card in “one billing cycle once it has been posted”. Whatever that means. One day? No clue. But best believe I screenshotted that chat as well.

If I don’t get my money back by next week, we will have a problem and will file a dispute with my bank. They are never getting a single cent from me again. Online OR in store. Funny thing is when I tried writing a review on the items more than once, the reviews never went through. But others did even if it was a low review. They are very sneaky on what they approve during sales ON final sale items. Be careful with these thieves.

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Reviewed Aug. 8, 2018

Ordered 3 items (pants) online. 2 in X-Large and one in Large and paid using Paypal. The items arrived in a timely manner. The Large item fit, where the 2, X-Large items were too small. Clearly something wrong, and needed to be returned. I went to Forever 21's website to get specifics on return process where I learned that Paypal items returned to the store would NOT be refunded but a store credit would be issued. As this information was not visible (nor acceptable), I would've used another method thus eliminating any hinderances.

Since the items now have to be returned by mail, I learned that I must absorb the return shipping fees, which considering the circumstances I believed should be Forever 21's responsibility as their items run smaller than advertised. Unfortunately, Forever 21 disagreed even though they know their product but refuse to take the responsibility and pass that burden onto the customer. To shop at Forever 21 is not a deal but a gamble that will cost you more money.

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Reviewed Aug. 4, 2018

My order took more than 9 days to arrive. I called FedEx and they told me that the service is for 2 weeks. I don't understand why the ** in the page says that, "Your order is arriving in 7 days." I wouldn't be so mad if I didn't have a flight scheduled before the package arrives. I delayed my departure and my time it's not their time!!! Don't promise 7 days if you are giving a 2 week shipping!!! I called customer service and they didn't have an answer. Also they were rude!!!

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Reviewed Aug. 1, 2018

This is the worst company and I will NEVER shop with them again. I placed a $145 order, I never received it. Contacted customer service 1000x and explained and they refused to refund me. They kept saying my shipping address was wrong when it wasn’t! They completely lied, they just didn’t want to refund me. I kept requesting a supervisor and they never got on the phone. Forever 21 don’t care about their customers. They will steal your money when you don’t get your package. They don’t care. They tell you to contact the carrier. Horrible company and they need to be sued!

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Reviewed July 25, 2018

I ordered $150 worth of clothes (2 dresses, 1 romper) But never receive my package. I called customer service three times and same response each time telling me they need more time and that the issue is still under investigation. By the 4th time, I was informed that Forever 21 take no blame on this matter and that I needed to contact FedEx to see why my package was not received. Very pathetic, will never shop with them again!

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Reviewed July 20, 2018

Confirmed all item were ship comparable to United States as well as Australian rules and regulation. I shipped it with USPS and I received and I followed all shipping laws and regulations. This is the reference {**} which I shipped 2 months ago and I have not gotten my money. I sent all documentation to you. I really need this case to close so I can get my money. This is not fair because the customer got the all the products now, I am out of my money. This has been the 10th times. Thank you.

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Reviewed July 15, 2018

Made my first purchase at Forever 21 online in March 2018 and shipping was supposedly lost in Shanghai. Goods never arrived and got initial apology email proposing refund. However 20 or so emails following up since and no responses and no refund. A terrible experience and this site has no interest supporting customers when things go wrong. I would not use this site ever again as it is a scam. The initial apology and refund emails are just a scam to defer any action. Please do not buy anything online from Forever 21. Horrible experience.

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Reviewed July 14, 2018

I shop at return often, a couple times a month spending at least 100$ each time. I usually return items I don't like at their store near me but sometimes they have "web exclusives" that must be returned by mail. I ordered 2 of these "web exclusives" and didn't like them so I sent them back. I'm always wary of "cheap" stores like Forever 21 when doing returns so I keep a copy of my tracking # and receipt, as well as a picture of the items in my shipping box, and a picture of the box with the tracking label on it... So, I did that with this order and it got delivered to their warehouse, and they processed my refund. BUT, they only gave me a refund for 1 of the items, claiming they didn't get the second item (a pair of shoes/heels). I contacted customer service letting them know there was a mistake and they said they'd have to check in with the warehouse and get back to be in 24-48 hours. This already annoyed me...

Then 3 days goes by, still no update or email or any info from Forever 21 about the refund. So I contact customer service again, then they tell me to wait another 2 days. I told them about the proof I had about returning both items and they had no interest in seeing them and disregarded that... Another 2 days goes by and they still have no update! Ridiculous.

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Reviewed July 13, 2018

Wow!!! What a disgusting, unfair, and low return policy for a damaged item which I purchased at regular price!!! After making a $105.00 purchase at this store, I realized that the most expensive item, full of ruffles and intricate designs, was defective. Just went to the store and made the naive and honest decision of letting the cashier know that I was returning the item, which she was ready to exchange, because it was defective. She stayed quiet... and waited for me to show her the damaged spot. I had a hard time finding it... because it was definitively not visible!

Once I showed her the spot she notified me that "damaged items could not be returned." Well... this is unfair and unheard of in any other similar, but even higher quality, department store (e.g., H & M, Old Navy, Gap). I notified her that I would write this review upon charging out of the store, will never buy another item from any Forever 21, and will contest the charge with my credit card company. However the only thing I lied about... will simply stay quiet, return it at another branch, but certainly, will also definitively stop purchasing anything else from them until they come to their senses and change such a low, unfair and sneaky practice!

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Reviewed July 13, 2018

They have an extremely vague return policy & they’re also unaccommodating while being 100% equipped with the knowledge of the grey areas they have around their policies. Will not shop with this low-budgeted, & out jobbed company going forward.

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Reviewed July 2, 2018

The outsourcing is comical. They understand nothing. Are rude, no supervisors and have no concept of fair business or false advertisement. If you order an item and it goes 50% off within the hour, they do not price adjust. No tracking information. The American consumer is treated like crap!!! Avoid this place! I wish our consumer dept. would take action after the large amount of complaints.

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Reviewed June 28, 2018

They take up to 3 weeks to issue a refund. I hate that every time I have to pay postage fees (from 8 to 10 bucks) and then I do not hear from F21 again. I never receive an email saying that I will receive a refund or anything, never. Other stores process returns extremely fast and issue credit or refund within 2-3 days from day of receipt. With F21, I wait for weeks and then have to call and wait on hold forever and keep my tracking info and bla bla bla, then the agent repeats some vague policy. Then I hang up and receive the refund (at best)...so I had to call to get my refund? They forgot?

I got tired of that. But it got worse. I returned recently some defective boots and it took a month for me to get my refund even though I called F21 and they told me I'll get it. 2 more weeks passed to receive it. This has been happening for the past 2 years and I'm foolish to keep ordering from them. I had enough and filed a dispute with my bank twice to get my refund including tracking info and all and then F21 banned my account from ordering. LOL. Well better give my money back on time fellas. I've spent a fortune on this store. Very bad attitude towards loyal customers.

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Reviewed June 14, 2018

The worst experience with online order! I love Forever 21 and I’ve always shopped in stores with no problems. I used to order online years ago as well. Recently I’ve purchased dresses from the website. Kept checking the status of the order which was “pending” for days!!! I decided to call and find out why. So the reason I was told is that something is happening in the warehouse and that they will submit the claim and will send an email update to me. Right!!! Waited 2 days... still no changes. Just “pending”. Called again... same crap. 12 days later I get an email saying my order was canceled!!! Wtf?! So I call again and this time they blamed it on the Forever 21 credit card. Saying I should call them and find out why and then call THEM back and reorder. Is this a joke?! Ok so I call the credit card and they inform me that order was approved on the same day. I even confirmed that my name and address were correct.

I decided to reorder my dresses... only to get an email that it was also CANCELED!!! This time I write an email... Guess what their response is??? That the credit card had wrong billing address that didn’t match theirs. This pissed me off already to the point where I sent snapshots of addresses on file. Their answer: "Please call us to confirm billing address." So this morning I called and we are back to the BS about credit card and that I should reorder!!! Still waiting for the supervisor to call me. The customer service definitely has a paper that they read off of, because they all sounded the same with the same sentences and words. The most ** thing I’ve ever experienced with online purchases. Never ever order from them again people!!! The worst!!!

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Reviewed June 13, 2018

I have been haggling for 3 months for a package that was shipped to store, and lost in transit. My order was placed on April 21. I received an email shipment confirmation on the same day. One month later, the package had not been received by the store, and the order status still stated Shipped. I called customer service and was told they would investigate the matter, and I would hear from them in 3 - 5 days. Customer service never contacted me; the store did not receive my items; the shipping status remained at shipped. I called back in June. Same ordeal. Customer service told me they escalated the matter and would get back to me with results. Two weeks later no word from Customer Service; no package received; status still says Shipped.

I called Customer Service yet again, and requested that, since it has become evident my package was lost in transit, and as a customer courtesy, that my items be re-ordered and sent to me via express shipping as a courtesy. Customer Service informed me that PER FOREVER 21 POLICY they will not re-order the items, and instead, told me my only option was a refund. In order to process my refund, they needed to reach out to the store for a THIRD time and wait for the store's response. I frequently shop online and I have never before encountered a store that will go out of their way to displease the customer. Three months in transit with no receipt renders it obvious that package is clearly lost. I will go out of my way to tell anyone and everyone that I can about Forever 21's dishonest and fraudulent practices.

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Reviewed June 12, 2018

My niece wanted a Forever 21 gift card for her birthday. From online, sent her a $50 gift card via snail mail, but was never confirmed sent. Several days later, got email that there was a "discrepancy" not specified and so the gift card was never sent. Due to the pressure of being late for birthday gift, sent an online e-gift card and but never sent despite my sister looking through email and junk mail filters, etc for weeks.

I wrote Forever 21 twice without reply. I stayed on hold to get through customer service during their limited service time (I cannot call during work-hours at my work) and got through to a customer service representative who said they can only email to the same email address. Unable to get through to a supervisor, but someone may call back in 24 hours - still waiting and like other customers, am doubtful will ever call. I am out of $50 because of my niece's wish, but will never shop Forever 21 again. Worst computer system and customer servic