Forever 21 Reviews

I took the clothing and receipts to the store and they would not take it back. I was forced to take the credit in a gift card.

A few days later, I purchased a few shoes, only to have the heels on one of them fall off at a dance club. I will never return to Forever 21 again. They are ridiculous when it comes to their return policy. Never again. I rather spend my money at the stores that actually care about the customer's money!

I paid for a dress and a shirt with my Travelex card and kept the receipt, just in case. When I was going back up to the ground level (I purchased the products three floors down), I tried to walk out into the street but the security detector pillars went off and the security checked the store bag. Apparently, the trainee had not taken the security tags off so I was informed to walk to the front, near the top of store register. When I was trying to stand in front of the register, I was rudely demanded to get back into the line. After a female employee repetitively demanded me to go at the back of the line, I did so.

The next day, I had to go back to the store because the dress and the shirt were too large to fit my friend. The store was about to close and when I reached the 3rd floor, an employee told me rudely to 'just grab something quickly because the store is closing in two minutes.' I informed the employee that I needed to request for an exchange and went to the register.

At the register, I explained that I was told that I could change the size of the item when I purchased them so I needed a smaller size. I was told that they were sale items, as shown on the poorly written scribble on the tag, and said that I could not exchange the items or get store credit. I told them that before I paid for them, I double checked that it would be possible and was told that I could.

They took nothing off it and just didn't seem to care at all, telling me that on the receipt it said 'final sale.' As a consumer who does not work in retail, this print could have meant anything to me, as well as the fact that I received the receipt after the card payment. If I had understood what that print meant, I would still have not been able to return the items right after the transaction.

I handed back the items as they were too large to fit anyone I know. I told them of their lack of service and poor training in providing correct information but I was offered nothing. I spent money in their store and received nothing.

We have been here for over an hour shopping and we are visiting from out-of-town that we needed to go to the bathroom but we can't. They have no problem taking our money though.

That was, until I wore any of the clothing once that same week and three entirely separate pieces of clothing either tore at the seam after a few hours of wearing it, or I tried the clothing on at home and noticed a hole that I didn't see before. As you can imagine, I was livid. I had to return to this Burbank, CA location on three separate occasions to exchange my merchandise, but three separate times my size was not available. You could imagine my dismay when I heard that I could not receive a refund for the torn items either when my size was not available on top of everything else.

Today, I will no longer be an avid and loyal client of Forever 21. I'm sad to say, I feel the quality of the clothing has severely decreased and the store policy is unfair to clients like me that feel they cheated. Now I'm stuck with a gift card and forced to purchase more poorly made clothing that will probably tear hours after I buy it. And when I go to return the clothing again, the store won't have replacements for those items either.

This never-ending cycle is ridiculous. I will do my best to make sure my family and friends no longer shop there either.

Personally, it is unfair to think that customers who normally are in a rush would be reading notices about your store policies. I believe it should be stated by the cashier that the customer would only be able to receive a store credit and not get their money back before they make their transaction.

I have been on the phone for practically an hour waiting for a customer representative to get on the line so I can explain my situation to them. Prior to the call, I was upset, and now that I am waiting this amount of time, I am completely frustrated and I am determined to never shop in their store again. I don't understand why they would have John 3:16 on the bottom of their bag, "For God so loved the world that He gave His only begotten Son..." Should not your store be representative of this verse?

I just hung up the phone because I couldn't wait any longer. This is truly unacceptable. I would like my money back, not a store credit. This store is not worthy of my hard-earned money anymore.

I love your store but you lost me today on 8/5/2011. Please, please you need a better manager for your store ASAP or your will lose more customers like me for a manager like her.

On July 22, I called back to follow up and they said that the affidavit wasn't received (despite me saying that it was already acknowledged, this is certainly not time for me to be told that they have to yet start an investigation after I sent the affidavit, again!) I wanted to speak to a supervisor, to no avail ; was told I will be given a called back. Unfortunately until now, all contacts made regarding this issue is always initiated by me.

Forever 21 has such one of the poorest customer service available in the planet and is only concern of their sales. For more than a month now, I still haven't gotten my money back. Beware of this company!

The reason that SA's and managers seem rude is because we have to deal with rudeness all day, and after you have been there a month and have to deal with girls' rude behavior, sloppy customers, and a completely wrecked store by the end of the night, you get to be a little pissed off at work. Although, I am mostly very friendly at work. After you work there for a while, it seriously drains your spirit. I'm sorry if you had a rude associate but you should definitely take the manager aside and complain, because if you do it in public, rudely the associate most likely won't get a warning.

The reason the racks are overflowing is because corporate sends out 2000 units a day for us to put out into the store, and this is the job of the visuals to put what are out into the racks and rooms. So with new stuff coming in everyday and the old still there, clothes begin to pile up with little room to put it anywhere, and we have to stuff the racks. In fact, the managers expect that. With that said, it is almost impossible to keep everything together in a huge store such as F21, and let me say again that this is not the fault of the SA's and managers, it is you, the customers, who come into the store and remove things from where they belong and stash them somewhere else. By the end of the night, when we are required to leave at 10:30 (most the time we do not leave until midnight or later though), we do not have time to sort through all the racks and place things where they belong. That is a separate job altogether that visuals and floor set people do. The managers even tell us to "blend", which is putting the same things together in the same color, like a bunch of different floral dresses but have similar colors, etc. We put them together on the racks because if we tried to sort through every rack in the whole store, we would be there for a week. These are all things corporate have issued to be okay and rules, so again it's not the store, it's corporate.

As a rule I never shop online at F21, the sizes are always different and you never know how this stuff will fit. In regards to the return policy, the cashier is supposed to ask if you know it, and if you don't, explains it to you. If you choose not to hear it, then that is your fault or if they don't tell you, you should ask and be informed. It is posted on a sign at the register and listed on the receipt. Also, corporate sent in new rules for returns and they are trying to make it harder because we have been scammed a lot, so that is reason for some of your hard returns. They made it so that the old saying, "the customer is always right" no longer applies to F21, and we cannot go by and do what the customer wants or needs because of corporate issuing us rules they say not too, because of so much theft and scamming going on. My store alone looses $50,000 a year. Also, it's really hard to be concern with your return complaint at the store because you should have known the return policy, and it's frustrating to have people come in trying to return for money or return with no receipt or tag, and especially when they get an attitude with you because of the policy. I have literally been cussed out because of it, but sorry, I don't make the rules for F21. You should call corporate if you really please but they won't do anything. I find it very strange that all of you are complaining about getting your money back but want to hire an attorney, get real. F21 will stay the way it is as long as corporate makes money and that is that.

When I went into the store I got in line. I was probably the fourth or fifth person and they only had one register open. There were however, 5 people standing at the register gossiping. After I did the exchange for the gift card, I decided to look around. I found a few things that I liked & headed for the dressing room. There are three girls working in the dressing room yet only one of them was actually helping people. I gave them what didn't work and headed to the front with my purchase. This time the line was back into the accessory set-up which is in the middle of the store between the registers & merchandise. Again, 5 people at the register yet only 1 register open.

A few people started complaining. One person even walked up, put their items on the register and walked out. That's how bad it was. Finally, I get up to the front and the girl ringing me up doesn't even stop her conversation with another employee. No explanation of the return policy, no did you find everything alright, absolutely nothing. I'm just sick of going there and being treated like dirt. I spend a lot of money at Forever 21 especially for my basics: tanks, plain tees, summer dresses. I barely ever exchange anything. I normally love what I buy and I make sure it's something I just have to have before I leave.

To all the people complaining about the return policy, I get just as upset. I also read my receipt, whether it's from Forever 21, Target, Best Buy, etc. I always make sure I understand what it says on the receipt. Forever 21 clearly states that they do not give refunds in the store but I do believe refunds should be given for defective/damaged merchandise especially if the tags are still on. I've seen stuff damaged in the store that's brand new hanging up. Now, could this be a customer’s fault? Absolutely. Should it be taken off the floor so it isn't sold as new? Absolutely. Should a customer be able to get their money back for a damaged item? Yes. As a customer, we shouldn't have to inspect an item before purchasing it. If it's sold as brand new then we should be able to expect it's going to be brand new.

To the Forever 21 employees responding, you may follow the rules and you may do your job but that doesn't mean that every employee is like you. These complaints are legitimate and should be taken seriously. To some people who are new to shopping at Forever 21 like me, there was no Forever 21 where I lived and I was only introduced about 2 years ago. Do not get told about the return policy. With the way most stores take returns, how would someone know theirs was different? Yes, they can read the receipt but with such a strict return policy every employee should have to state it. I know in MA you have to put initial in the receipt stating that you were informed of the return policy. That should probably be done everywhere because if it isn't initialed by the customer then they should be able to get a refund.

Forever 21 is sometimes a huge rip-off with horrible customer service. Does everyone always have a bad experience? Nope or they would be out of business. Should some of these complaints and Forever 21's policies be looked into seriously? 100% yes, they should.

One time, I went to a F21 and the lady--teenage girl, moving at a snail's pace and totally distracted--forgot to take the security thingy off of the item. We went from store to store setting off alarms and we didn't know why! But the incident that put me over the top was at the F21 closer to my house. I went to the store hoping to return a dress and put the credit toward my purchase (which included a pair of wedges that didn't have a price tag on them). Firstly, I tried to explain to the girl ringing me up that I wanted to return an item but, you know, trying to be kind as to not interrupt the conversation she was having with her co-worker.

When I finally told her, she said okay and continued to talk. I waited. It took her a good five minutes for her to express to me that she was waiting for the manager. He came and we went forward with the transaction. When I opened the bag, I discovered that there was no receipt there! I didn't think it'd be a huge problem since the tag was still there and in the past, they've been lenient and accepted items without receipts for store credit (even items bought online). But then, they said no. They said that they couldn't do anything without the receipt since it wasn't purchased at that location (this has never been a problem at other stores).

Unfortunately, I'm not made of money so I couldn't just purchase the items without the credit I'd been depending on. So, I promised that I'd go home and make one last attempt at finding the receipt and if they could put my items on hold. "We only hold items for an hour." What? What person can solve whatever issues they need to solve to purchase something in an hour? I couldn't believe how inflexible they were. Finally, they decided to put it on hold for 24 hours. But there are very few F21 locations where I would've been able to walk out with my items without a problem.

Someone needs to solve this. Without fail, I've gone to numerous F21s where I've been met with some kind of negative experience and it's mostly the way costumers are treated.

The next night I went to put on the pink tank top to go out to dinner and I noticed a hole in the material. It was more like the material was shredded, actually. So the day after that, 2 days after the purchase, I went back to that Forever 21. I told them it was damaged and wanted a refund. Then the cashier got the manager. Both were nasty as ** to me and thought they could talk down to me because I'm 16, and they were probably in their mid-late 20's. They were like, "We don't accept damaged goods, Sorry!". I told them that I didn't even wear it. The tags were still on, and I only bought it two days ago. After putting up a fight with them they finally agreed to let me pick something else out, so I bought a long sleeved top and necklace to equal the price. They then told me "no jewelry". So I got 2 cheap camis. They let me have the few things I got, but they made me give them a phone number and my name "just in case". So I gave them a fake number and fake name. Seriously from now on, I think I'll stick to buying the high-end brands I normally do, instead of putting up from stores like this. And I donated the other clothes I got from there, too. I only even went into the store because the Kardashians shop there. Ha! Sure.

The cashier asked me where I got the shirt from because it didn't have a tag. I pointed to where I got the shirt from. She looked at the inside tag and typed some numbers in at her register. She was like, "Oh this shirt is on sale, and it's buy 1 get 1 free. Do you want to go get a free sale item?" So I had to hurry and go find a free sale item. Mind you, I'm holding other people up that are behind me.

Once I got back to the register, she was like, "Oh, I'm sorry this shirt is not on sale. Do you still want the item you picked out?" I said no and just bought the shirt at a regular price. I got home and told my mom what happened and she says that retail law requires stores to honor any mistake they make in regards to pricing. I am only 16 so I didn't know this. So, we called and talked to the manager and she said that any mistake the cashier makes does not matter as long as it is before the transaction. This is complete ** and we are taking legal action now.

They had no regard for my feelings or how it may have affected me, and the cashier had a bit of an attitude when I did not want to buy the other items. Anyone who has shopped at F21 can attest to the fact that 3 items will run you 70$ or more, which is ridiculous. I wasn't about to waste that much money on some clothes that were going to fade in three weeks anyway.

Stop your lame credentials. I've worked in retail and customer service. This is poor customer service. First, you don't work for the company so what's your valid point. Second, if you are demanding exquisite quality and know what to look for carefully examine your purchases and shop like an educated person. If you say you spend so much money at Forever 21, you should know best about the return policy rather than complain about it. Well, I've worked in customer service longer than you and professionally know how to deal the high-end shopper and the low-end shopper. I love people but there are a few of you that need a psychiatrist or need to stay home.

We are not happy at all! I still have the jeans and yes, they still smell! I would be happy to mail them to you.

Even if we were to call on the day, it was to be taken down which is Thursday at 9:30 a.m. (red flag 2). They gave us the ultimatum to come in at that time and date and physically search the store for that garment (which was the last one available) as they are taking the pieces off of the mannequins. During the second visit, my friend and I came back to see if those policies were true by asking another set of employees for help. We ended up purchasing nothing, again. We too were given the ultimatum to come back on Thursday at 9:30 a.m. to begin searching for the garment. They also chime in stating that it is not the job of sales associates to accept phone calls or place items on hold and that they can get in trouble for doing so, throwing the words "corporate" and "direction" into the mix to try to dissuade me from trying to buy the vest (red flag 3).

On Thursday, 9:24 a.m., I noticed the window displays have been changed! Great, now to look for the vest. 9:25 a.m., doors open and I immediately asked for assistance in finding the elusive black vinyl vest. She eagerly goes and asks the visual team where they had placed it. 9:27 a.m., "Sir, I'm sorry but one of our associates just bought it," (red flag 4). "What? Are you serious?" Technically, the store is not even open for business yet according to their posted hours (red flag 5). "Yes, sir. She just went on her break and purchased it. I'm sorry," (red flag 6). 9:29 a.m., I spoke to Chastity, who is the manager at the time. She informed me that because of store policy that fashion is very important to Forever 21 and visual guidelines strictly prohibit them from removing clothes from those mannequins for anyone (red flag 7).

She went on to tell me that I am able to call the store at 6 a.m. and request the visual team to put any pieces I wanted on hold (red flag 8). I informed her that I was told a similar story and that I would equally be able to purchase this piece (at full price, mind you), but only if I came to the store on Thursday at 9:30 a.m. (without calling ahead at 6 a.m.). 9:30 a.m., Chastity went on to explain to me that she cannot do anything to help me and went on to give me the store’s telephone number. No help whatsoever.

I find it irresponsible and disrespectful for their staff and managers to be telling completely different stories to customers about "corporate policies." I find it irresponsible and disrespectful to me that this store would allow itself to sell an item to a staff member at a discounted rate before they sell it to me, an outsider essentially, for full price. I have worked 6 years in retail, dealing with a wide range of clients, and I have never put a customer through this type of **. Excuse my French, but my point needs to be made. I understand that Forever 21 is a large business, but also a family-owned one, too. Think about it, when Fashion 21 was opened in 1984, and you had a mannequin in the window, displaying a "hot item," would you refuse to sell it to a customer who wanted it? I doubt it. Having the vest is no longer an issue of mine, but what gives me heartburn is the way I was treated as a customer and how their employees value corporate policies over customer satisfaction.

But I did try the top on to show this assistant manager, who, of course, does not give me his name because it's not the store policy, blah, blah, blah, who couldn't see the defect. Are you blind? So I said if this is the way your other sweaters look, then I'll accept that this is the style, but when one of the shop assistants brought over another top, it was in worse shape. Where is the quality control people? And then I go on to read that their clothes are manufactured in sweat shops. Well, I guess that's what you get for poor quality at a deserving price.

I have so many complaints about this experience. I do not know where to begin. Firstly, let me say, the store seems very appealing on the surface. But the level of customer service is disgusting. They do not give a damn about customer service, and needs and wants of their customers. How ridiculous that you cannot return/exchange something because you took off a tag, and still have said tag, let alone giving no monetary credits. They must have a truly low-class clientele of petty criminals that they have to enforce such insane policies. I am a stay-at-home mother looking to save some money but in the long run, it's just not worth it!

Since it had only been 24 hours and the item had not been worn, we took the receipt, pants and tags back to the store fully expecting that a defective item would get a quick "sorry about that" and they would exchange the pants for the same item. Instead, they were rude and with a smirk, explained that we could call corporate or whoever, but would not get our money back because the tags were off.

I bought a bag for a new job that I have. After using the purse for a week, the strap starts breaking off. I try to return the bag, but the woman tells me I need a receipt. I explained to her that I only wanted to exchange the bag because I needed a functioning bag for work. I had left the receipt at home and they could not do anything for me.

So, my third trip to Forever 21 in two weeks, got even worse. I seriously thought that once I had the receipt, that my bag would be exchanged. First question out of the woman's mouth is "You don't have the tag on it? " I said, "No, but I have the receipt." "Oh well, we can't take this back without the tags, and it's been worn". Of course it's been worn, I used it, and then it broke, so now I need a new bag.

If only I had known the return policy beforehand, I wouldn't even have taken the chances. I'm out a bag and the money I spent on their piece of garbage. The woman informed me that "Once merchandise breaks, you're pretty much stuck with it". This whole experience was a waste of money, frustration, and most importantly time. Customers need to stand up for what is right and not shop at Forever 21. Any quality brand would take responsibility for their product and respect consumer rights.

It's a strange policy because it was our fault and they insisted that I take another article in the store. I feel that I got ripped off by this store. During the time that I feed the paper, she was again doubling an article to a other customer! Did they do that on purpose? Also, we lived in Quebec and I have to complaint in English and you can read that is not easy for me to write in English because when I sent a letter to their office, they send me back the letter to tell me to redo my complaint in English.They still own me my money.

Since it was the only skirt in the store and it was my daughter's size, I wanted the skirt regardless but was very upset that she touched the zipper and it got stuck for good. I called the assistant manager who was extremely rude and very unpleasant. She wanted to know if the reason I told the cashier about the zipper is because I wanted a discount. Discount was never mentioned by the manager and no apology from her or the cashier. No one wanted to help and the assistant manager just walked away giving me and my daughter nasty look.

I am going to call headquarters and complain. I purchased the skirt anyway and will pay extra to replace the zipper and I asked the cashier to write on the receipt that this skirt was purchased with the damaged zipper. If headquarters are not going to do anything, I will call all the local stations and make a bad reputation about the forever 21 business. This is not the first time things like this happened. Couple of month ago, my daughter and her friend went to this store to buy something and were harassed because they were white. They were called "white girls" by the dressing room employee. My daughter and her friend came home very upset.

It seems like there's a lot of complaints against Forever 21 Stores and their policy. I will contact the attorney general. When I complained to the manager, she just plain ignored me and walked away. I am going to get in touch with the main office and complain and tomorrow on October 16th 2010, I am going to replace a zipper and see how much it's going to cost me, take the receipt and send it to the corporate for reimbursement.

Something needs to be done about how this company is ripping off customers selling this mess.

I love Forever 21 and unfortunately, I do not have access to the downtown Toronto store nor the NY one. In order to prevent losing any additional customers, I suggest your HO to take the time to visit this location and retrain the merchandisers employed there. Showing them the Yonge/Dundas store or the New York store will allow them to see how your store should be presented. I would appreciate a response to my concern. Thank you.

I asked to talk to the manager. The manager, after I argued for a few minutes, offered to let me have an exchange. I said I didn't want an exchange because I felt their clothes were not good and that I wanted my money back. She refused and I asked for the name of her supervisor. She said this would be the regional manager in Richmond, VA and gave me her name (Kristen **) and cell phone number. I called her two times and left messages, but she never returned my calls. Their clothes are cheap, cheap, cheap! I advise everyone not to buy from that store because their clothes tend to fall apart. I was out the money for the dress (not too much, about $24 with tax, thank goodness), but I believe this store should have consequences for putting such shabby merchandise on the market and then not allowing refunds.

We left and took our business else where. I called today September 11, 2010 as we got home late last night. I spoke with a supervisor by the name of Juliet who seemed to take it rather lightly, or maybe she just didn't know how to handle the situation. I wanted to take this a step further to make sure this person was spoken to regarding this matter.

Forever 21 is a huge store and have a lot of clothes. What do they pretend if some client wants several items unavailable but they have it on display? Do they prefer her/him to go home with her/his hands empty? Other stores with higher quality clothes give special attention to the consumer. If they don't have it available except on a mannequin, they sell that piece to you with no problem. I am taking in consideration not purchasing anymore at Forever 21. They don't work to satisfy client’s needs first. They are acting very selfish. And the worst of the case is that they treat you as you are committing some wrongdoing.

I am Asian and I know at many places people are racist, but don't talk in front of my face. I respect you for who you are. What if you enter a mall for Chinese and I come up to you and treat you differently just because you're not Chinese? I hate that racist chick and will never return to that store again.

This is just ridiculous, and I'm never buying anything from there again.

When my wife saw the blouses, she immediately said they wouldn't fit and asked me to return them. On June 30, 2010, I went back to the same store to return the items and request full refund. The cashier said I could not get refund. I asked for the manager and young man named Gilbert ** identified himself as the only manager. He strongly denied my refund, stating he could only give me store credit. I asked to speak to his superior and he called someone on the phone. He did not want me to talk to that person and came back with same answer of no money refund. He said, "Do whatever you want, but you are not getting your money back.” I got angry and asked for names, for which he took long time to get back to me. As we were leaving the store, my niece and I turned our heads back only to see Gilbert and the cashier were laughing at us.

The items were never even tried on and they are with all the tags and price tickets. My sugar level rose as a result of the altercation with the employees and their attitude. I spent four hours of my time and gas for which the store have to be held liable for.

I asked them why they would ever put an item that was the last one on a mannequin when they know they cannot sell it, and they said we don't know, but we can’t sell it. I asked to talk to a manager and she couldn't care less about me or what I had to say. I have worked retail in the past and I currently own my own store and if I gave this kind of customer service I would be out of business. This store works on volume at cheap prices and cheap quality and does not care at all about customer service and giving the customer what they want. I will never shop here and I will go to a store that might be a little higher in price, but will treat me like I am important to there business!

I am sick of poor customer service and will not give my money to where they don't appreciate it. I tried to call corporate and got a phone number for a district manager and could not get through because his voicemail box was full. I am sure it was full of complaints! I also tried to call corporate and they never answer their phone (I wonder why). These businesses need to remember that if we all get sick of being treated like this, they will not be in business any longer so maybe they might want to think about giving just a little good customer service and try to keep their customers!

I left without doing my daughter’s back-to-school shopping and so did the other people I was shopping with. I know they don’t care about losing 2 sales because the manager and the employees collect a check if I shop there or not, but if they keep this up and me and everyone else gets sick of this service these, 2 sales will grow and grow into more lost sales!

The manner in which she said this to her and her actions of saying it rudely and then just walking away was totally unacceptable. For a manager to do this, in a public setting is unimaginable in today's market. I did not make a purchase because it was disturbing to me for a manager to act in the way she did to another employee in the presence of customers. I will refuse to do business at a company that allows its managers to conduct themselves in the manner that she did.

Two, we in retail are required to state the return policy to every customer in line. Also nothing is stopping you from asking the associates that are floating around in the store. Three, if you do not like the store's return policy, then maybe you should think twice about buying the item. That's what the fitting rooms are for. If you're having second thoughts about an item knowing you won't be able to return it later, then don't buy it.

Naturally, I assumed that maybe I should have gotten a bigger size even though I’m tiny and had bought a medium to begin with. Not wanting to cause trouble and complain, I just stitched it myself. Three days ago, I went back to Forever 21 just to browse and ending up finding another adorable top. I tried it on and made sure I had the right size. (I also checked for flaws.) When I found there was a flaw in the material again! I went and grabbed the same top in the same size, checked for damage and didn't find any. I went and paid for my purchase and continued on with my day.

When I returned home about 30 minutes after visiting Forever 21, I noticed that not only did the Forever 21 cashier not inform me that she had knocked a button off taking the sensor tag, but 3 additional buttons had also fallen off. I hadn't even worn it yet! (I know for a fact the cashier did it, because the button hadn't fallen off in the bag where it would have been if it had come off during my return home.

I've shopped there twice in my life and I'm very disturbed about the complaints I have read about them. These are horror stories and it is very unsettling to know that a company could make so many people unhappy, and not give a **. Something needs to be done. I'm not one to sit around and let things pass. If there is anything to be down about shutting them down, count me in. I'm done wasting my money there for bad quality and underpaid workers.

A couple minutes after that, my friend and I were approached by an estrange man wearing a hoody and with slow pace. Right away, I'm thinking he's about to rob/harm us because he seemed too suspicious. He then identified his self as the Lost Prevention Officer for the Forever 21 store. He started speaking but was delaying whatever he had to say. I then said for him to get to the point, because I had no idea what his purpose was for stopping us.

He then said to me that he was watching the camera and saw me put something in my Macys bag. I was shocked when he said that. I then repeated what he said in disbelief of the accusation. I told him to go ahead to check my bag to see what he was looking for. He refused to check my bag and wanted to take me back inside the store. There was no reason for us to go through with that because I already knew I had nothing.

At that point, I got so upset. I was livid. I took every piece of item from my Macy's bag (2 dresses and a pair of shoes belonging to Macy's), and I threw it in front of him, so everyone looking on could see because he was already stopping me causing a stare. I then asked him for his name which he failed to provide. I then went back in the store asked to speak with a manager.

The cashier (who failed to give her name as well, which I'm sure they're supposed to be wearing a name tag) said that one manager is on break and the other just clocked out, so no managers were present. I waited some more, because I wasn't leaving until I got what I wanted. I asked for the corporate number for the company, and a customer service number was given to me.

I asked the same cashier, who I have previously asked to call the manager, to identify the LPO. She looked at me and lied telling me he did not work there. That put the icing on the cake, and I was furious once more. The LPO called the Mall Security to whom I went ahead to gave my side of the story as to what went on.

The LPO, now telling his side, told the securities that he did not say what I aforementioned. He's now telling the securities that he told me that I might've put something of my own in the Macy's bag and that maybe it was my jacket that I placed in the Macy's bag. Not only did he wrongfully accuse me and humiliate me in public, he went ahead and fabricated the entire situation.

A while after, a woman came over saying she is the Senior Manager. Her name is Patricia, she apologized and asked if there was anything she can do for me, like she was trying to not make the situation escalate into me taking legal actions which I intend on doing. After saying so, I asked her for his name, and she too wouldn't provide it.

I had taken a picture of the LP officer which I was considering using to identify him. I was asked nicely by the mall securities to delete it, being that he is undercover. They didn't want it disclosed to others who weren't aware of his position there at that location. I went ahead with the securities to go write a complaint.

While doing so, he then accused my friend of taking sunglasses from another store. His words were "I didn't see you come in my store with it, but I saw you leaving with it." The glasses she posed weren't something that's sold in either stores. He got worse and said he was going to call the cops, because if I'm making a complaint, he would like to make one about me for taking his picture. He said that I invaded his privacy. He sounded so ridiculous, but I decided to hang around for cops who did not show up.

This situation was a huge inconvenience for me. I had an engagement I had to cancel. I missed out on sleeping, because I usually sleep before my graveyard shift and because I was there. And I didn't eat currently. I feel as if I'm getting sick. Something needs to be done. I'm taking this as far as it can go. I just feel that I was targeted because of my race. I've been a loyal customer for this store for years, and for this to happen to me just leaves a bad taste in my mouth. Please help me with steps I need to follow in order to take legal actions. And I would like people to know what's going on. Thank you.

They will not help one bit unless you have a receipt. Also, I realized that unlike every other decent store, Forever 21 will not allow online purchases to be returned in the store. You must mail it in within 30 days of when they shipped it to you. It seems virtually impossible for that to even work out because once they ship it to you, it takes at least 10 days to get to you. Their customer service was awful and the employees there were so rude and awful.

I asked the cashier girl what I gave her again in front of her manager and she said a 50 and 2 20's, that's 70 right? What? Are you kidding me! Teach your employees how to do 3rd grade math because now I'm out 20 dollars because the snotty manager wouldn't give me my money back. I asked them to investigate the matter and the woman again called with an attitude and told me I only gave her a 50 and a 20 wow way to steal money from your customers. And by the way, where is the customer service number? I've been trying to looking up to report this store all day! Way to treat customers. Whatever happened to the customer is always right? That woman had a job to over look her store and as manager, she's doing a really [bad] job.

That's not all, when i get names I'm surely going to post them. Second, the 'quick smart shopper' that runs to the store get the dress and says I didn't have time to read the policy or ask. How about you go 24-48 hours before you need the dress. I got a call on Sat Feb 6 about a woman who said, "It's America, Macy's and Nordstom give money back." Yes, it's America so we choose by right not to. What's the problem? No one told you to run through the store if you knew you didn't have time. For everyone that complains the clothes fall apart and the jewelry are cheap, this is not Chanel or Gucci. Stop complaining over 5 dollars.

Every night, the employees clean the store from top to bottom, front to back, everywhere leaving the store sparkling clean every morning. The early shoppers know what it's like to experience Forever 21 at it's very best. However, throughout the day the store gets dirty again because there aren't enough employees in the store for every customer.

The store is divided into sections. Only one employee is in charge of at least one section where he or she is expected to keep up with all the maintenance while continuing to give good customer service. Not to mention Forever 21 has a major stealing problem! Not from the employees, but from the customers. But who gets blamed for it? The employees do! Forever 21 cannot afford to let customers in the bathroom with all their unpurchased merchandise!

It's nothing personal, really. Not to mention they don't get paid nearly enough for the amount of work that they do, with only a 10% discount. The only thing that I can think of that Forever 21 may be guilty of is letting the customers walk all over them. People can look for things themselves and should not expect to be waited on hand and foot. Mothers, please teach your children respect and not to steal.

When I went into the store for the refund, I checked to see if they still had the same pants and maybe an additional tag was on the pants, but it wasn't, just a price tag. I tried to explain to the manager that as a rule when you give someone a gift you remove the price tag and that’s why they started given out gift receipts. She said, “Well, we tell the customers to just cut off the area where the price is.” Well, that does not make sense because that is the bar code or any other identity of that particular product that would or could claim that product belong to that store. So they were a $40.00 pair of pants and I am a student and money does not grow on trees. They gave me a number to their corporate office but there is no one to talk to, and they knew that. So this: I need to tell people because it’s just a rip-off.

I then waited 3-4 minutes for her to assist me. She then checked in the computer system and said there was no medium. I then explained I was just at the register and paid cash but forgot to ask him to check for me. So, I asked if I could please have my money back. She then explained that she couldn’t and that it’s because of the store policy! But I didn't even leave the store nor did the item! I simply forgot to ask before the transaction (thanks to the long line I might add). I was so upset! How can you not give me my money back?! The transaction just happened accidentally! And nothing left the store. They robbed my money. I lost $34.99. It’s the principle, not about the money.

I understand that the return policy is different, but that gives none of you the right to take it out on the employees. Technically, we don't have to state the policy verbally, that's what your receipts are for. So with that being said, I suggest you all learn to read rather than come into the store and complain and argue with us about it. Besides, a lot of stores are transitioning to this method, get used to it. If you don't like it then don't come to the store, just go somewhere else and spend a ton. Everything is so inexpensive there, how could you complain? Maybe you all should try asking the return policy before checking out--or reading your receipt before returning.

Had I been told about this policy, I would have cancelled the purchase at that time. I will admit that there is a sign with very tiny print sitting on the counter. Next time, I need to stop in the middle of the purchase and look around the store for 5 minutes trying to find any signs that explain their utterly ridiculous policies. What a bunch of crap! Never ever will I or anyone in my family shop there again. It is truly unbelievable that a retail store would treat customers this way!

The assistant manager, Jill, said that I should just put my information down so they could contact me. I didn't want to give my card number because the paper she gave me to write on was a piece of receipt paper! She then told me that she wouldn't be able to do anything about it if I didn't give my card number. She was very unprofessional about the situation and headed off to another cashier to talk to someone else.

Jill then made a phone call and told me that they only got one transaction and said that the amount is only pending and it would not be charged. I asked them, "How do I know for sure that it isn't going to be charged?" They said to call or give them my bank statement when I get it. So I checked my bank statement today (December 22, 2009) and read that both transactions were cleared, and not pending. I called them about it and said that I wanted my money refunded to my card, but they said that I had to talk to my bank about it because they said it was out of their hands.

I am disgusted at this type of behavior from the employees of this store. I want something done asap.

I admit that I did make a mistake in not reading the return policy on the receipt, but I thought that if I had the receipt, it would be fine to get store credit. I think it is human to make mistakes. Employees and customers make mistakes sometimes, but it was clear that I was a repeat customer since I already had a card for store credit. Maybe I feel this way because I've been working in the hotel industry, but shouldn't employees do more to help their customers? The cashier told me again that there was nothing that she could do. I understood that, but I asked her to refer me to someone higher whom I could appeal to. She asked if I wanted to talk to the manager, and I said yes, or I would even take a phone number for whoever was above the store itself. I just wanted to be helped. I don't want to give up and be stuck with items I don't want. I still have store credit for Forever 21, but I am hesitant to use it due to this bad experience. I wish that Forever 21 had better customer service and was more willing to help their guests, especially when they become upset.

Then on 8/27/2009, I went back to the store to return that skirt, since I found some defect on it. I did not see that the day I bought it. I showed the cashier the receipt, but she did not allow me to return it. She said the skirt had no tag and receipt was not enough. I told her there was no tag since before I purchased. She said there was nothing she could do. She claimed if it had no tag, it was a final sale. She said it was my job to make sure that the tag was on. I told her the cashier at that day knew there was no tag but she did not mention that this would make an item a final sale. The cashier said when I found there was no tag, it was my responsibility to tell a cashier to put the tag back on.

To me, this doesn't make any sense. If the cashier never told me that the item without a tag is going to be a final sale, how can the store expect me to tell the cashier to put the tag back on? I'm a customer who spend money on their products. I'm not working for the store, and my job is not to know their work process and tell them what to do. If the store can sell an item without a tag, the store must allow the customer to return it; otherwise, the store should not sell it. After selling an item without tag, the store should not use the policy that says the item to be returned must have tag, because this policy only applies to the product with a tag when purchased. I told the cashier this is not fair. She then told me I could exchange to a new product and that product would be a final sale. And she also said that product must be with the highest price from what I was going to purchase (e.g., if I purchase 3 items, the item with the highest price would be a final sale).

This is so outrageous! The whole thing is not my fault . She said she knew but that this is a policy. To me, this is a big trick. The store tricks customers by selling items without tags, not informing customers about the consequences of purchasing a product without a tag . Not only the store not allow customers to return it, they blame that it is customer's fault and put the responsibility to the customers.

By the way, I noticed the item I purchased more that day with the highest price also has no tag. So, I fell into the same trick twice! I've been a customer there for over 4 years. And I spent a lot of money on that store each month. This is so wrong. I will ban this store and never go back.

Who knows how many others are being charged or overcharged by this greedy company? The store here in my area has a horrible mildew problem, and the employees say that the corporate office does not care, and has taken no steps to eradicate the problem. I will never shop with them again, and I hope all those who read the complaints about this company heed our warnings and woes as well.

I shop online frequently and had made several other online purchases that same evening that all processed without any issue. I spoke with my bank and verified they had the correct information for the credit card I used. I looked at my online bank account statement and saw that Forever 21 charged my card, even though they were the ones that initiated the cancellation of my order! My bank cannot put the money back into my account until it has posted to my account and it has been a pending transaction for 6 days.

I am disputing the charge with my bank because Forever 21 will not reply to my emails, or answer their customer service line to assist me. Obviously, the clothes are cheap, but the customer service and support is even cheaper. I called the customer service line and waited while the phone rang for 10, 15, 20 minutes. No one ever picks up. I am absolutely refusing to shop here.

How can a company want to sell merchandise but not take care of their clients? I would rather go to Bebe and pay $40 more for the same top because I know at least someone will help me or at least answer the customer service line. Spread the word. Don't give these people your money!

I asked wouldn't it be better for their sales clerks to finish the transaction, letting the customer know that it is to their best interest to have to correct transactions against their card, letting them know what can and did happen? Clearly the manager said it had happened before defending her sales clerk, basically saying that it’s okay to hold other people money up. Imagine if this was a $500 transaction error, the amount of monies held up $1,025.

It’s simply not acceptable! Sales clerks should not be allowed to just run credit cards over and over like that. They should think about what they are doing, they are the ones running the machines. Managers should better train their employees and corporate should not allow this kind of business to go on! My daughter does not have $142.00 for three days. A young girl and in this economy cannot afford to be without their money, no one should. Money is tight for everyone!

This was completely unacceptable to me and my daughter knows how I am and she did not want me making a scene. This was just a $5.00 item, but it was the principle in this case. I left the store and decided not to back down and called the manager **. She agreed to let me exchange the item, which we did. The return policy in this particular store was posted on the register and if you had a magnifying glass, you might be able to read it. How can they have a policy about accessories only being allowed to be returned if they break in the store? This is not fine jewelry that we are talking about, but fun pieces to be matched with an outfit. Logic does not play a part into this policy and I will be writing corporate as well. I will also encourage my daughter to shop elsewhere!

I called the store manager Tara and explained the flaws in the material. She stated there was nothing she could do. I was angry and asked if the clothes were meant to be "one-time wear" only or disposable. She stated she would check into this and return my call, as all I wanted was the same dress. She said she would call me back. When I asked why she didn't ask for my name and phone number, she stated it was on caller ID. Surprisingly, I never heard back from her. I know items in this store aren't superior quality as other stores' may be, but I do expect that an exchange be made on something that doesn't last for one wear.

This is the second time this has happened to the same family from the same Forever 21 store location! No more purchases should be required to redeem gift card purchase price! Computer problems is not an acceptable excuse! Remember, word of mouth is powerful!

When I came back home I bought the clothes back to a Forever 21 at Jersey Gardens Mall and tried to make an exchange. I was told I could not exchange the clothes because they were by 12 by 12 and they didn’t carry that brand. I went to the original story and tried to exchange the items and get the hat that they had left out while bagging my clothes. After the hat was returned crumpled and crushed I was told I could not exchange my items because I was 3 days past the expiration date. My mother asked to speak to a manager (who didn’t look a day over 19) who told her the same thing. I am very upset. These clothes do not fit and all I want is a few t-shirts in exchange to wear for the summer. I work in retail part time and I know that they are more than able to exchange clothes even a year after they are purchased with the proper tags and receipts. I hate Forever 21! This has caused me and my family a $70 loss. With this bad economy and rising tuition cost, this is a lot of money to us.

It took a lot of time to get the stain off me, and the stain would not come off the doll. The stain is embedded in the doll's vinyl. I then remembered that I had taken a nap with the dress on, so I checked the sheets. The stain was on the fitted sheet, top, and pillowcase. I was not happy. I still don't understand why the dye from the dress would bleed since it had been washed 3 times. I expect a check compensation for the damaged and defective items in the amount of $222.05.

They sent out a settlement with a gag order. I was advised by my legal adviser not to sign it. I called Karen ** back and told her they would have 10 days to mail me my check or I'm going public.

At first I did not like the color arrangement at all, so I sent an email to their customer service asking if they have a dress like pictured, and if I could exchange the dress for the one I actually ordered. No one responded. Then I sent another email saying I had decided to keep the dress, but if they do actually have the right dress, I would like to buy it as well. Still, no one has responded. I gave up trying to contact them, since I love the dress anyway even though it is not what I ordered.

I went back to the website because I decided to purchase the orange/grey version of the dress. This time, the picture of the dress I received is now up, and the orange/grey dress looks completely different. Either there was some sort of glitch/delay in the system at the time I originally bought the dress, or they changed the picture upon receipt of my email in case I should try to exchange my item. Then they could just say, “It was as pictured.” But I took a screen shot of the original picture that was there when I ordered my dress, so they can't fool me! Not that I really care, but I think it is pathetic. On another note, a friend of mine sent me an e-gift certificate from there yesterday, and I have still not received it. They better not rip me off!

I have worked in a retail store that sells computer electronics and they had a strict policy in terms of the amount of days you could return an item and we employees were REQUIRED to verbally tell the customers PLUS circle the return policy on their receipt in front of them in a RED MARKER so they know up front. At Forever 21 we were NEVER informed of this policy at the time of our purchase. Of course there was nothing else I wanted in the store and even if there was, I’m sure it would take time to find an item that was exactly the same dollar amount, it would either be over and I would have to pay more or under, and they would give me a gift card of the reminder which would probably not be enough for my next purchase and I would have to pay more next time. I would rather stick with a dress I do not need than contribute to this store ever again.

Because I am pregnant and do not need the stress we decided to leave, when we got to the register we only decided to politely inform the cashier in that they should be more proactive in educating customers by verbally telling them of their ridiculous return policy. The cashier instead decided to argue with us and told us that their policy was "EVERYWHERE" in the store. We had been in the store for almost 2 hours the previous day and had not seen any sign anywhere. So we asked her where, and she pointed to a small sign in print in front of her register which I’m sure nobody notices. So we told her that nobody can notice that sign. She kept arguing that it’s on the receipt and that they circle their receipt.

Since she had my bag i asked her for it and showed her that my receipt was not circled and also that nobody ever reads receipts. First she argued that all people she knows reads their receipts. So we asked like who. Then she said all forever 21 employees. If you work at a place with such a policy obviously you will be paranoid when you shop elsewhere. She looked at the receipt and kept on arguing that it wasn’t their particular store so we would have to take it up with that particular store. This whole time she was very unprofessional and laughing in our face instead of even trying to be understanding of our frustration, this behavior in fact made us ask for her manager. When the manager came, she was another unprofessional kid who told us that the reason she cannot do a refund is because the computer does not have this function.

Me and my boyfriend both work as programmers in the IT field and we are well aware of what computers can and cannot do. Obviously the corporate has asked their IT department or whoever installed the software on their computers to just put a user restriction that can easily be removed if they wanted to. At this point because of my condition, I did not want to argue any further because there is no point in arguing with dumb people over $20. I just think that this company is taking advantage of young girls, women and minorities who most of the time do not voice their opinions because these are the majority of their shoppers who just take this ** as is. What kind of freedom do we have in this country if you cannot get your own hard earned money back, if you dislike a product or service?

They claim that the reason they have such policies is because they do not make much money on their policies, so should customers have to pay for their losses???? This is illogical. They should work on other strategies to improve their business rather than robbing the customer. I would of returned the other dress I bought but after looking at the receipt they had the same policy, GREAT. If we do not voice our opinions this will be a trend in most women apparel stores. But at least the other store's policy was in all CAPS and the first sentence on the receipt was NO REFUND ON ALL MERCHANDISES. Not that I support the other store but at least their policy was clear on the receipt. On forever 21's receipt first of all, the first three letters was cut off by the register and it is all in small letters.

Now I do not know who would understand that!? The return policy is really unclear they should just say it in print in plain English NO REFUND ON ALL MERCHANDISES. Even though they should also be vocal about it. Is this even legal???

Apart from the fact that I have seen other complains that their items are crappy, employees claim what do you expect? We expect better service, even Walmart who has crappy items have a 30 day RETURN (a return policy not a refund policy) policy and it is actually extendable for exchanges. For the employees who are here complaining why customers get angry at them, well if you had your hard earned money just disappear and you are not satisfied wouldn't you be angry?? I worked at retail before and I know how customers can get but this return policy guarantees angry customers so if you work at forever 21 and you can’t stand complaining customers, find another job or talk to management to have something changed if you are so damn loyal to your crappy company.

The reason also that customers complain to employees is because YOU ARE THE FACE OF THE COMPANY, YOU ARE THE REPRESENTATIVE. So suck it up and talk to your management. I’m sure if you guys provided information to corporate management either phone numbers or email, customers would gladly contact them, when I worked at retail we had pictures of management on the wall with their names and phone numbers and customers would stand right there and call!!!

This being said I WILL NEVER SHOP AT FOREVER 21 AGAIN OR ANY OTHER STORE THAT HAS RETURN POLICIES. I will be sure to ask to see in print so I could read for myself what the policy and I will ask questions because I notice that there are customers that have been misinformed by Forever 21 staff that they can bring back an item only to find out it is only for store credit and not a refund!

It’s not unreasonable for Forever 21 to want to protect themselves. To do returns for cash would cause huge losses. Store credit is not the end of the world by any stretch. They are not trying to keep your money or to try to trick you. Can you imagine on a Saturday telling every single person the return policy with lines going out the doors??? Then not only would you be complaining about the exchange policy, you would be angry about the time it took you to get to the front. 21 days is THREE ENTIRE WEEKS! 21 entire days for you to go home, try it on (which is why there are dressing rooms in the first place) and decide whether or not you think you like the items you yourself purchased. And I have never heard anything as ridiculous as the people stating that Forever 21’s racist. The same policies apply to everyone. Don’t use the fact that you're a minority to try to create a racial conflict. It’s absurd. And if you're buying a necklace that costs you 3.50 do you expect it to last forever? Uhhh... no.

The second issue: Among that purchase of 5 items I bought a pair of boots that were on the shelf. I put them on that evening and realized they were broken; the heal would not stay in place. The next day I followed up with the Forever 21 that was closer to my house. The sales clerk tells me that the EXACT shoes I purchased the day before at a different location had actually been recalled because they were made so poorly. I was then told I would NOT be able to get a refund on a pair of shoes that their store sold to me that had been recalled. I was told that I could get store credit for the shoes. ARE YOU KIDDING ME?? I am never stepping foot in that store why would I want a store credit???? Someone needs to get on them about their policies because the only ones suffering is the customers. I travel the world and shop everywhere I go; never have I dealt with such horrible people and policies. I work in business development and they need to hire someone to help build their business and change their policies!

I patiently wait and then walk up when she finishes. She takes my item and rolls her eyes and tells me she can only give me store credit. She never explains that their store does not allow it but I just go along with her since I can use it at the store in my home town. I understand that and I accept it, never giving her a problem. She throws the card at me and walks off. My mom was with me and was tempted to say something to her but I told my mom to overlook it, I just won't be back.

Yesterday we were visiting friends in Alexandria, my mom and I were at the mall and she wanted a leopard jacket. They happened to have some on a rack when we pass so she wants to go in. Other people are shopping from this rack but when we walk up the same manager tells us to step away, that it is new merchandise and pushes the rack to behind the register. It was extremely rude and embarrassing, especially since she was letting others get clothes off this rack.

My mom is writing a letter to the company, which I'm sure will do no good. Today, she was working again when we were walking by the store and leaned over to her co-worker and pointed at us. I have had enough and will not give Forever 21 my money if they are employing people like this. I have never seen the woman in my life, created a scene in her store, been rude to her, or questioned her. I have only been in this store TWO TIMES and each time this manager has purposely gone out of her way to snub us. We have only been in the store, during those two times, no more than 15 minutes and have never even had help from other sales associates to upset someone.

I encourage anyone that has problems with the manager at the Forever21 store in the Alexandria mall to complain because something needs to be done. I will boycott Forever21 and will tell everyone I know about my personal experience. The one in my town is great but if Forever21 allows a manager to treat a paying customer like that for no reason then I am not giving them my money I work hard for.

Do you think we like it when people sit there and yell at us about the same stuff over and over again? Do you think we just get pleasure out of not being able to give you your precious 10 dollars back? We give you store credit, which most of you know you will probably end up using, and if you won't use it, just look around in the store and ask someone to buy it off of you. It is true that there is no option on our computer that can give you your money back even if we wanted to. Also to complain about the quality of the clothes is hilarious to me. If you are buying a shirt for 10 dollars, you can most likely assume it isn't going to last forever. Forever 21 is an inexpensive store, which is why most people like it. If you are expecting to buy an 8 dollar shirt with the quality of a 50 dollar shirt, you are shopping at the wrong place.

Emotional..my wife has a phobia of bugs and cannot stand to be around them and the fact that she ran out of a fitting room into a public area for others to see.

The quality of the merchandise is poor and with such a ridiculous return policy I cannot beleive anyone would want to shop there. I wanted to do an exchange in which the store would not be losong any money. I still am speechless that they would not honor my request as a customer. What ever happened to the customer is always right? The district manager is refusing to give me the name of her supervisor and I find that quite odd and disrespectful.

however, i have worked in retail for 4 years and i know perfectly well that, thats what associates say -- it makes no sense they they wouldnt be able to go through and void the transaction. i ask to speak to a store manager, and she brings me the assistant manager who tells me this is their policy. now im stuck with a $71 store credit and i plan to revisit the store while the store manager is working.

14 yr old daughter out $28.40,cant wear jeans that dont zip...a little inappropriate for high school.

I don't usually shop at these kind of stores but needed a blouse for going out. I was very disappointed that they would only issue store credit at a store I really want to shop at again. I think they should be more specific on their return policy. I am now telling everyone I know not to ever shop here. It wasn't much money, it's just the principal of the matter.

since i was saving the dress for a special occasion i ha dnot worn it when i tried it on i noticed the zipper got stuck at the very top of the dress, i took it off and noticed that the yeeth of the zipper were messed up and thats why it didnt zipper. i still had the tags when i went to exchange it. i explained why i didnt have the reciept, even asked the girl if there was some way she could check for the reciept. she said they always return the reciepts. also i told her she had did the exchange for my sister she just said if i did it then i'm sure i returned your reciept. obviousley not! or i would of had it. im waiting for my bank statment as proof of purchace, if they dont give me an other one i'm contacting the district manager.

i spent 22.80 and i cant wear the dress

About a week ago, the customer service person said I'm sorry but that the no return policy could not be lifted even if it was Forever21's mishap. I was told that the only thing I could do is send customer service an email complaint. I received an email response last week from customer service that basically said thanks for telling us and I have not heard back. So I called customer service again and was given the manager email address. I emailed the manager twice, the first time telling them the circumstance and asking for a refund and the second time asking them to atleast acknowledge RECEIPT of my previous email. No response. I just wanted my money back since the painting on this watch is an error on Forever21's part.

I have purchased quite a few nice items from Forever 21 online and in store. However, I will not spend anymore money there since it is apparent that they use online no return policies to take advantage of their customers. Either that or they do not have a quality assurance department that checks products before they are shipped out. This is the only company with online purchases that I have ever had this problem with. They lost a customer in me.

Not a huge loss to me other than a lesson about online purchasing. It's a loss to them because this is about company principle.

I made a complaint to the manager who said she will talk to her. I went upstaris and told the lady if she wanted to apoligize now or should i take it to a higher authority. She said to me if i knew who she was and that she will come across the counter and punch me. The manager told me i had to leave! All along i was not raising my voice or being rude with this lady. This store had the worst customer sevice and is not representing Forever 21 like they should.

I could press chareges on her for threatning me. The employees really need to work on their customer service skills.

I find an item I like, which was $22.80 and the item I wanted to exchange for it was only $12.80. I'm even spending MORE here. When I get to the register, they have to check the item to see if they even carry it within the store which left me confused because it's a Forever 21 item! I have the tags attached! How could it be not a Forever 21 item? They tell my item that I want to exchange that it's a Onesie. Meaning it's a one of a kind and since they have no others like it in their specific store, they can't take it back.

I told them I even called ahead to make sure I can EXCHANGE but still the manager on duty, Clarissa, said it was their 'store's policy. I asked her to point it out on the card they leave next to the registers where it says they can't take back a onesie. It doesn't! They make up policies as they go along! If in fact they can't take back a onesie the consumer should be aware!

I couldn't return/exchange the item at all. I still have it.

I soon realized I had set my purse upright holding down the large curtain of my fitting room because it was not closing properly. The purse was never situated in a way where the wallet, or anything for that matter, could have fallen out. After a bit mor searching the lady spoke to a sales associate who was working at the register and he asked me what wallet it was. I said a black one and HE asked ME if it was a coach one. YES it was. So he told my friend that a customer returned it to him and he told the lady helping me that it was in the back room.

They brought out my wallet and everything seemed to be there EXCEPT my $200 of birthday money, which I had planned to use at the stores that day, and my Drivers License. I was freaking out. WHAT could they need my license for if all my checks and my credit cards where still there? I asked for the manager and was directed to someone (whom I later found out was an Assistant Manager). She asked the sales clerk if he had seen my I.D. or Money in the wallet and he said YES, that he had seen my I.D. in there but no money was found. A different "manager" (again, an assistant, i was later told) had told me that a lady working in the fitting rooms had found my wallet in a basket and returned the wallet to her. She couldnt find my I.D. so she had no means of identification.

We asked her what basket and she said a basket of shoes. When we asked to see the basket she took us to a basket of panties? BUT WAIT... didn't this guy at the register tell me they returned the wallet to him? And he saw my I.D. in it? WEIRD TO ANYONE ELSE?

We asked to review the cameras and Loss Prevention happened to be away at a business trip in Texas for another week. He was the only person with a key and we could not get anyone else to view the tapes. So I have to wait for a week and a half to see what happnened? Not gonna happen! I want answers NOW!

I went to the police office in the back of the mall and they gave me corporate's number Which I later found out it wasn't corporate. I went back to the store after getting customer service's number. I asked for yet another manager and got another assistant manager. MIND YOU, WHEN YOU ASK THESE PEOPLE "ARE YOU THE MANAGER?" THEY TELL YOU YES! The store has like 5 managers! No assistants thus far. How cool is that? Anyway, so I told her that I find it real weird that there are different stories from different people and she told me to identify the people I spoke to. In the midst of that, here comes one of the Assistants i had spoken to before. The "manager" i am talking to calls her over and leaves me with this girl again! Im getting irritated because they do not want to help me in any way.

As I am trying to get info from this girl she has the audacity to ask me "was the person black"? FIRST OF ALL, HOW WOULD I KNOW IF THE PERSON WAS BLACK? DID I SEE THIS PERSON STEALING FROM ME? DID I HAND THEM MY WALLET MYSELF? I did not respond to that. When I told her the boy at the register had a different story she told me "HES ONE OF THE RETARDS HERE, WE'RE TRYING TO GET HIM FIRED". Are you now? That's nice.

These people are super weird. I left the store because I got no answers and I called the store back and asked for the name of the kid that told me he got the wallet back. She asked me what for? I told her I was calling corporate and needed the info of all parties involved. Her response to that was "HOW DID YOU GET THE NUMBER TO CORPORATE?" (well isnt that subtle) I told her the police officers behind the bookstore gave it to me and she had no answer to that. She gave me her name (which was the same name she answered the phone with) and she said i couldnt have this kids name.

I called the number I was given and it wasn't corporate. It was Customer service. And talking to customer service is like talking to a wall. "THE STORE IS NOT LIABLE FOR THEFT" was the answer I got. OK thanks for your help lady! I got the District Manager's name and number and ,perfectly enough, I work for an Attorney's office so this is not the last they will hear of me.

so I run back downstairs and give him the shorts to use the tag, and he turns around to get my shirt he says, err I say, what? he says, jimmy, where'd you put the grey shirt up here? other says, I didn't touch it dude he says, uhh I say, did you misplace my shirt? he says, uhhyeah I say, do you need me to go get another one? he says, yes ma'am SO I SPEND 20 MINUTES RUNNING AROUND TRYING TO FIND THE SAME EXACT SHIRT IN THE SAME EXACT SIZE BECAUSE NO ONE KNOWS WHAT THEY'RE TALKING ABOUT

so I get rung up and everythings fine THEN, I GET HOME AND I'M TAKING OUT WHAT I BOUGHT GUESS WHAT HE GAVE ME? THE SIZE 28 SHORTS! i'm extremely aggrivated.

I also heard that with the lack of space, the employee told me that the back fire exits are also block with trash, boxes, and clothing. I have seen when standing on the side of the register, employees with no shoes or even socks on which is gross and should not be allowed. Fourth, I have noticed that employees and management having inappreciate conversations and language. Some do not even look old enough but yet they are talking about drinking and such after work. Finally, noticed other shoppers being stuck in dressing rooms because the doors get jammed. One night even heard a lady panicking and yelling on her cellular phone trying to get out.

As far as refund or exchange issues, I have noticed that they have a strict policy which is fine, however, I have noticed that non-minorities and younger people have been given exception to the rules. I have seen people get up to 20% off of damaged items, however, heard of others being told that they could only get 10% due to their strict policy as well as the computer systems won't allow them to do anymore.

I have also seen people being able to return things without the tags or over their 21 days while others are denied, once again, it seems as if you look a certain way or come from a certain group, their strict policy is adjusted for you. There are major issues with this store

He and after hearing the story, I, feel that since they were not on top of their inventory to begin with, should have offered some consolation for the hassle especially with this being a birthday gift which was coming up in just about 2 weeks. This has happened before w/ Old Navy and I was given 10% off of my next purchase for the inconvenience. Forever21 however, does not see things this way.

Even after pointing out my order/purchase history w/ them and trying to talk to a few different customer service people, he was told (again) what the free shipping policy was and sorry for the inconvenience. Anyone else find it annoying that they appologise for the inconveneince yet will not do anything to make it right?

My husband ended up ordering another top from the website before he had heard back from the last csr he contacted. It took so long for any response and even then they werent helpful in the least. At the end of the day he spent about $19 for a $12 shirt and I lost any interest in ever buying anything from forever21 again. If only I had done a little research before shopping there to begin with, a quick google search clearly shows them to be in the business of ripping people off.

The clerk basically said Forever 21 sells cheap clothes. She didn't seem to have a response to my question which was: shouldn't clothing last more than one washing? Additionally, how is the customer to know Forever 21's return policy? Granted, it is posted in very small lettering at the register but truthfully, one has to buy something in order to see it on the receipt!

An item that has the tags off and has been worn or washed cannot be returned. Well, to that I ask: how is one to know an item is going to get holes and a ripped seam in the washer unless the tag is removed and the item is worn and washed? Absolutely furious, I contacted the Forever 21 website, got the district manager's # and insisted on a refund. The refund for the full amount arrived. As I told the district manager, there are plenty of other places to shop with a normal return policy.

Not only was I told I could not return the outfit, I was also told I could not get store credit because the tags were not attached to the dress. My dauther took them off for some stupid reason but I had all original tags and receipt. They would not even look at the receipt to verify my story of the purchase not even being 48 hours old. They proceeded to tell me they didn't know that my daughter did not wear the dress (so they acused me of lying).

I was so irate at the treatment because now I have an outfit that I KNOW my daughter will throw at the bottom of her closet. I purchase a lot of clothes in this store - NEVER AGAIN WILL I STEP FOOT IN A FOREVER 21. I threw the outfit in the original Forever 21 bag with the receipt and told them to keep it. What a waste of money. Not even store CREDIT. I was treated like a criminal.

I will also post a notice at the company I work for asking everyone to ban this store.

Needless to say, I went to Forever 21 today to return (2 out of the 3 dresses I bought- I decided to keep one). The lady was like Did you want a different size, to look around for something else or store credit? I was like No, I want a refund. She was like We don't give refunds and pointed to the sign at the register. Like honestly, who is reading those signs when you are standing in line. I feel that it is the customers right to know PRIOR to purchasing an item. I have had plenty of stores tell me verbally when I got to the register from the cashier No refunds Or a HUGE sign that says this... (I def would have noticed that) This was in tiny writing next to ONE of the registers (not the one I was next to yesterday).

I was so upset. I don't feel that companies should get away with keeping our money. I have been a loyal shopper of Forever 21 since it opened in our mall years ago. I haven't had to return anything from the store until today. But I will never go back to the store and I will make sure that my voice is heard on this issue! Oh and once I got home and read the receipt, make sure everyone knows this, that you only have 21 days to return the purchase to EVEN get store credit. 21 days! Or they won't even give you store credit. Most stores give you at least 30 days! I am reporting them to the BBB.

Having a gift receipt for $50.00 that I never plan on using.

I will not be guilty of frequenting the store again. And, when I pass it in the mall, I will tell anyone I see going in that there is no frefund.

I believe the employees have issues with people of color and I do not appreciate the corporate office did not address my issues.

I have lost almost $50 dollars and approx. 10 hours of time on the phone with them.

Had I been told by the salesclerk (Eduardo) upon paying cash for the merchandise of the restrictive return policy I would NOT have purchased the dresses. Upon further investigation I understand that store policy is to verbally inform the customer of the limited return policy. Imagine my disappointment today as I attempted to return the few items we purchased two days earlier.

After the fact I have been curtly told several times by employees of Forever 21 that the return policy is written on the receipt and that signs are posted. Correct, however, when a policy is as rigid as this one it is imperative that the customer is verbally warned. The assistant manager Jennifer who handled my impersonate "return" was professional and would do better working in a retail store that serves its customers and not its own needs. She's a credit to her field and Forever 21 is unworthy of her ability and knowledge in retail in dealing with customers.