Forever 21 Reviews

I returned products bought on January 18. I inquired about a credit to my account on 1/28 and was told it would take 1-2 billing cycles. I still have not received a refund for items returned. In addition, I was charged $19 for shipping when it was supposed to be free shipping for orders over $100. I will never purchase anything from Forever 21 again. Their online return policy is fraudulent and they really don't care - there was no response to repeated email inquiries. Don't purchase from them online. They don't stand behind their product or their policies.

I placed an order online on December 18, 2012 for $295.30 and got it pretty fast. The only thing was that half of the ordered merchandise were too small, double order, and stuff were missing ... So I went to the store to get a refund back. In the store, they said that I can't get my money back but instead they gave me the gift card so I could purchase things online. So, not having a choice and already pissed off since they kept repeating the same things over and over, I took the gift card and placed an order online again. And after a few weeks of waiting, I called them to check what happened with my order and they told me that they tried to deliver it, but nobody was home and they shipped my order back to them.

I am very disappointed with the lack of help when my mother's purse was cut open and her wallet stolen inside the store. They did not even call the police for us.

It was a bad day at Forever 21, Somerset 313 branch. After I chose my item, I wanted to do the payment, but nobody was at the cashier counter. I waited for around 2 min., got a staff who came back but used her back side to face me. I called 3 times, "Excuse me." Then she came to do my bill, but still used a black face. I don't think I owe this staff money. Why do most of them always use black face to us? Does that mean the staff is not happy with my purchase? After I finished my bill, I still said, "thank you," to the lovely staff, because she served me, even though I was not happy with her service, but what did she do? She never answered me, and still had a black face to me! On my receipt, the cashier's name is **. I'm just a normal shopper to purchase at the branch, but why give me black face? Why ruin my nice mood until I'm so angry?

I bought some clothes from Forever21.com. I knew I could return them if I buy online. I received them in 9 days, but the quality was awful. So I decided to return them. I had no problem, shipped them back on 21st of December and was waiting for a refund. On the 8th of January, I did not receive my money back. I contacted them, and they told me they would refund. But instead of the 710 dollars I paid, I was refunded only 462 dollars. Why? I emailed and they told me the clothes were on sale, which was not true. I double-checked before buying; now they are on sale.

I purchased a top for $17.80 on 1/5/13. When the cashier ran my card, he said, "Oh no." I asked what the issue was. He told me that it was coming up a different amount. He then called over the manager and told her that it came up $76.90, which was the previous customer's purchase price. The manager assured me my card was not charged for that amount. When I got home later that night and checked my online banking, I saw that I was charged $17.80 and $76.90! I called the store the next morning and was told their computers always do this. I drove back to Bridgewater, NJ store to speak with the manager. At first, she said I would have to fill out a form and wait for 7 business days. She absolutely refused to re-swipe the card like the bank suggested.

If you have the receipt and the tags are still on the merchandise and you paid with cash or debit card, you should be able to get you $20 back. Had I known the policy, I never would have purchased the top without trying it on. Thank goodness, I did not buy a gift for anyone there. I will never step inside this store again nor will any of my friends, my daughters or their friends and anyone else I can tell this story to. Better to pay a few dollars more to get customer service.

It was my first time shopping at Forever21 and had a very unpleasant experience while trying to return item bought within a two-hour window. My experience has made me realize that they have cheap prices only to bring in customers and then cheat them by holding on to customer's cash. A store credit is money that customers cannot spend anywhere else. Even after I accepted the store credit and purchased items I do not need but had no choice, I was left with a few cents balance on the store credit. They refused to return the cents and said I had to spend it. I did not find anything for less than a dollar in that store. I agree that a few cents is not a big amount but if that is so, why not return it to me?

Seven items ordered at time of submission - no indication as to unavailability, which normally occurs online. It is reasonable to assume that no one would order items for which the shipment charges would be equal to or be above that of the value of merchandise. Forever 21 should have done the correct practice to inform me that there is a problem with supplying 5 of the items in the order, and I should be given the option to cancel the order accordingly.

I was shopping today with my teenage daughter at the Forever 21 in Scottsdale Fashion Square. She had Christmas money that was burning a hole in her pocket. We stopped in and she picked out a sweater, it wasn't on sale, just a simple sweater. After shopping at different stores within the mall, she found something she liked better and we decided to go back to Forever 21 to return this sweater. (Here's where it gets ugly.) I had used my debit card to make the purchase. When I checked out, the cashier asked me "debit or credit?" I told her, "It makes no difference to me, whatever is easiest for you." So, when I tried to return this sweater, she told me it would be store credit only. What? Immediately, a 20-year-old manager stepped in to clear up the situation. She informed me that they can only offer store credit.

Nowhere does it state that you cannot return a gift card for a refund. It's not on their receipt nor when you purchase the gift card in the store.

Anyone who shops at Forever 21 knows their return policy and that items marked "sale" are Final Sale. I recently ordered online and used a Thanks code they sent me for being a customer. Everything my daughter bought was a new item at regular price, not in the sale section at all. When we received our items, one of the items purchased, we ended up needing a different size. We went to the store, only to find out once I added the Thanks code to my online order, all our regular priced items were now considered sale and are non exchangeable/non-returnable. Not even for store credit.

I ordered three sale items in the beginning of November. I called today because my order still had not been delivered. They said my order had been canceled. I said, "Why?" She said, "Because you entered the wrong billing address." I said, "But my credit card has been billed and I have a UPS tracking number which says the order was already delivered on the 21st of Nov." The CR representative said there's nothing she can do and I should go online and order something else. Really? I said, "Can I speak to your supervisor?" She said there is no supervisor available and to call back.

I placed an order at forever21.com for a pair of boots on Cyber Monday. I clicked "place order" and their website crashed. That's to be expected on these big sale days. However, when I tried calling and sending emails, I got no response for three days. I had to finally check my card to find out if the order had gone through or not and interestingly enough, forever21.com did manage to bill my card through all the website traffic. Three days later, I finally got through to their CS rep and she told me that billing went through fine but unfortunately, the order did not so the boots were not being shipped. She told me I will have to call my bank and ask them to take the charge off, which can take one billing cycle. I said I wanted those boots and they are no longer on sale now. She told me I should have called at the time it happened and maybe they could have fixed it for me.

When purchasing items from Forever21.com, use great caution. I purchased several items for my daughter, none of which were marked "final sale". I even received an order confirmation in which none of the items were marked "final sale". However upon receipt of the items, all but one item was marked as "final sale". I called up customer service and they did not care, with Vanessa going as far as telling me that this was "common". I was not permitted to speak with a supervisor nor did Vanessa seemed to care at all about my complaint. Buyer beware! Do not believe their return policy. Forever21.com marks items as "final sale" after you purchase them.

I received an order today that I made online. The whole purpose of the order was to get a dress to wear at Thanksgiving while visiting with my fiancé’s family. They offer free shipping on orders over $50. The price of their standard shipping is enough to get another item as inexpensive as their clothing and accessories are, so I decided to order a few more things to create that $50 minimum. Some of those items being a sweater and some nail polish that was on sale.

I placed an order with them on 11/9/2012. They shipped the item on 11/13/2012. I thought that was okay. But tracking says shipping day but they were late. Okay, I got them the next day. I checked and 3 items were missing. I never received anything saying the items were out of stock. I purchased enough as I had to pay a bit for shipping. Even with 3 items missing, they still charged me the full shipping amount. I tried to contact them via their website but I was never able to get though. I kept getting website errors and the phone line wait is long. I needed the whole order and missing 3 is pretty important. Then I found out like others, their return policy is bad and on top of it, they say that the items I received and paid for are final sales/sale items and cannot be returned! Really?

Forever 21 has the most ridiculous retuning policies. They do not refund your money back. They give you store credit even when they overcharge you. I recently purchased a blouse on sale and was charged the full amount. The next day I went back and was told I could not get my refund back because that's the store policy. I was outraged. They are the ones who overcharged me! This store needs to be investigated. It's ridiculous!

Lag in order processing and shipping is ridiculous. Just as everyone else has posted, my order was placed 2 weeks ago and only today went to a shipped status. Tracking says that even via UPS, my order will not be here for another week. I called Customer Service to ask what was going on and they simply said they were experiencing some delays in order processing and they couldn't speak for UPS ship times. I order things online nearly every day, from all over the world. I never have to wait 3 weeks for my orders, even the things I get from China and Japan. I'll never do online business with Forever 21 again.

I ordered two packages over a week ago. One still says pending and one says shipped. I looked at the tracking for the supposedly shipped one and it said the label had just been printed. I have made online purchases before and everything went well. This is disappointing. I called customer service and wasn't even asked what my concern was. I was just hurriedly asked for all this information and then was told he sent my info to accounting. If accounting will solve my problem or not I don't know. I still don't know what is going on with my orders.

I placed a $53 order on 9/13/12 and did not receive free shipping even though my order was over $50. Reluctantly, I paid the $13.90 shipping fee because I just wanted to get my order. Three weeks went by and just like the other customers, my order went totally unprocessed. I emailed Forever21 a week ago and got an automated response that half my order was now out of stock. I was disappointed but figured I would get the remainder of the order within the week.

It's been a month and my order still says "new". I placed a big order over a month ago. I understand that processing takes time but it's been over a month. I emailed customer service and called them and they said it would ship out soon, but that was a week ago. It still hasn't been processed. There is no way of canceling the order online and I feel stuck. I also feel lied to by customer service. There clearly is a problem that they did not inform me of, if it takes over a month to just process the order. I love the store but I feel like the online store leaves a lot to be desired. I am very disappointed by Forever 21.

It's been almost a month since I ordered from this website. Still nothing has been delivered. I will never order or buy anything from this store again. This is unacceptable and I will find as many ways possible to let everybody know that Forever 21 and free shipping really means "Wait forever, we'll deliver your order next season when you don't need the clothes you've been waiting for." If they even deliver. Do not buy from Forever 21. There are so many other stores with as cute clothes as theirs that actually care and take care of their customers.

Like others on this site, I ordered nine items from Forever 21 on September 14th. I ordered them on a Friday and knew it would take at least the weekend for my order to be processed. Well, a week had gone by and my order still has not even been processed. As I checked the site, my order would still say new. After calling customer service, I was informed that the warehouse had moved and that orders had been delayed. When I asked when my order will be shipped, the lady told me it would be shipped by Wednesday. It is now October 5th and I still have not received my items. My order still says new online as well. I am beyond pissed because this has never happened to me online. I've shopped here before! The customer service employees are liars. Forever 21 is a horrible business, and I just don't understand why they wouldn't notify customers online that their business is switching warehouses. Yesterday, I called again asking when it would be shipped and the lady told me that she is not sure because most of my items are now out of stock. I'm debating on cancelling my order.

I have 3 orders from Forever 21 from 9/16/12, 9/21/12 and 9/24/12. On 9/27, I called F21 to ask about my order from 9/16 because I haven’t received any information on it. They said "Warehouse was delayed. We are trying to get caught up." I was so angry, I canceled my order. Now, it is 10/2 and I haven’t even received my refund. WTH is going on with F21?

Failure to issue a refund in a timely manner: Forever 21 received items that I returned by mail on 5/14/12. These items were from an order placed online on 4/22/12. The credit card I used to make that purchase expired at the end of that month. Knowing this, I sent a note along with the return stating that the refund should be credited to the same card number and provided them with the new expiration date. After a few months and no refund, I contacted Forever 21 by phone. The customer service representative told me that they were unable to process my refund because the card had expired (duh) and took my credit card information again. She assured me that my refund would be processed and I should have my money back soon.

This company is so unorganized. I placed an order on the 14th of September for my daughter’s birthday, which was the 24th. I called and was told my items would be shipped out, but never were. I called back and was told it’s an error at the warehouse. You can't be serious! If you are a business and you can't handle the orders you take in, then you need to shut your business down! I find it crazy how I am still getting emails about sales trying to get me to shop some more when I have not even received my order yet. Usually, I would shop the sales, but this whole thing has me turned off from Forever 21 as a company.

This site is obnoxious! I placed an order on Sept. 20, 2012 for a gift card for our niece. To make a long story short, I received the tracking info the next day that my order had shipped, so I was happy. Unfortunately, it took me over 45 minutes to place the order because the website was malfunctioning. I was livid at the time but persevered since our niece, too naive to know better, likes this store! Anyway, one week later, I checked the tracking info and it is incorrect and no one at Forever 21 knows what has happened. There was no supervisor available and all they offered is a lame apology. No one calls back as promised. All I continue to get is a stupid "e-mail" apologizing but nothing more.

I purchased an e-gift card on the 25th of September at 5:00 am PST for my niece's birthday on the 26th. By 3:00 PST, they had not processed the e-gift card. I could have gone to the store, purchased the card and mailed it overnight. I purchase e-gift cards all the time from other retailers and this is the first time I have had a major issue. I wouldn't have used these people but my niece likes the cheap and tacky store.

I placed an order on the website on the 14th of September. I order from them quite often and typically the same day or next day I receive my tracking information. Well, come Monday the 17th I still hadn’t received any information. I called the customer service line and was informed that on Wednesday the 12th, the company had decided to switch warehouses without informing anyone. Well, two days later there was no information on the website regarding the switch and the delay it was causing in people’s orders. I asked to speak with a supervisor and was told no one was available and that I'd receive a call back in a few minutes. The next day I hadn’t received a call back, so I called again and asked for a supervisor.

Terrible. Terrible. Terrible. All I can say is I purchased three items (two shirts and a nail polish) at Forever 21 at Shops of Sunset Place (Miami, FL). Their cashier (#**) was running my purchase. Before even walking out of the store, I looked at my receipt and saw the employee ran the shirt twice (not my error). As I waited for the store manager to get this fixed and return my money, I was told that they can only give me a store credit and 10% on my next purchase. This was ridiculous to me. I couldn't believe what I was hearing. I have shopped at Forever 21 for many years and have always understood their return policy but when it was an employee error and I have to pay the price, that is what absolutely took me over the edge. I work in a dental office and it's like telling one of our patients, "Listen, I charged your root canal twice but our office policy states I cannot return your money but I can credit you for your next visit." What if that patient does not return? He loses his money. I will never shop or purchase anything from these people. They are a bunch of thieves. Someone needs to address all these complaints with their corporate offices.

My 14 year old daughter bought a shirt for $17.80 at Forever 21. She paid with cash that was her own money. When she came home and went to wear the shirt 2 days later, she noticed that it was defective and the shirt was not probably sewn on and was coming apart on the front near the buttons. Looking at it, you could tell it was never properly sewn and this rip was put on the shelves anyways to sell it. Unfortunately, we went back to the store but she had lost the receipt. The tags are on the shirt and the defect is very obvious. I was told there was nothing they could do. I was not even asking for my money back. I was asking for a store credit.

Horrible costumer service! I am a regular shopper at Forever 21. I love all their products and have never been disappointed until now. I went to the Forever 21 in Jacksonville at the Avenues mall with my sister and purchased $121.78 worth of items on August 22, 2012. When I was being rang up by the cashier, she ran my card as debit, and she said it didn’t go through. I brought up my bank account on my phone to check before I let her run it again, and I showed her that the money had been withdrawn from my account, so a glitch in their system messed up and a receipt didn’t come out. She said I need to run it again as credit, and I was hesitant because I didn’t want to get charged twice. She said it happens often and one of the charges will show up as a hold on your account and will be dropped with the second charge. This did not happen!

I had ordered school shopping clothes due to the fact it was more convenient because we all know online is faster. That's what I thought until I ordered my stuff on a Saturday in August but it's the second week of school and what do I have? I'm highly upset due to the fact I was so excited about getting my school things. Forever 21 are con artist and thieves. I want my money back!

Here's my horrible customer service experience with Forever 21. I ordered a simple gift card for a niece's birthday on July 31 for an August 9 birthday gift. At the same time, I ordered four other birthday gifts from other companies, all others of which I received within just a few days, without any problems. Three days later, however, Forever 21 sent me an email to inform me that my order was on hold because I had never ordered with them with my credit card before. What? Who does that? When that was finally cleared up, I knew I barely had a chance of receiving my niece's gift by her birthday in time to get it to her.

Forever 21 service is very poor! I placed an order # ** on July 5th 2012. I received the order on July 19th. When I opened my package, two of my items were damaged. I live in Trinidad and I paid additional money to clear this order through customs and I would have to pay additional money to return the items. I emailed Forever 21 and I was advised by Galilea ** that I could fill out an affidavit, so I'd get the refund and I could still keep the items. I was happy that I could be refunded because I can't use the items due to the location of the damage.

A sales associate, Malia, had rung up my purchases and was ready to process my credit card when she asked for my ID. I graciously handed over my ID, as I am always appreciative when sales associates are trying to reduce credit card fraud. That is the purpose, right? My appreciation quickly turned to shock when Malia told me that she could not process my transaction because my ID said Jacqueline and my credit card said Jackie. Malia said that because it wasn't an exact match, she could not run my credit card. I was horrified. Really, I stole this ID? Isn't my ID used to verify that it is my actual credit card? Malia continued to say that due to store policy, she couldn't complete the transaction because there wasn't an identical match between the ID and credit card. Jacqueline versus the shortened version of Jackie? Americans go by shorter versions of their legal name: Mike vs. Michael, Rebecca vs. Becky, Don vs. Donald. You get the drift.

I placed an online order with Forever 21 in February and didn't receive my order until about 3 weeks later, not to mention the Forever 21 warehouse is in Los Angeles, CA and I literally live about 20 minutes from the warehouse. Anyways, it took 3 weeks to get here and 3 items were defective. I called right away and the lady I spoke to told me to send back the items and I would get a refund upon receiving my items, and that the shipping amount I paid would be reimbursed as well. So, I shipped out the items on March 1st and of course, since they are down the street, they received it on March 2nd. I called them again and I was on hold for about 45 minutes to 1 hour (not to mention that I work and go to school full-time. I don't have time for all that).

I normally do not take the time to rate/report a company, because I understand that mistakes happen but I have never experienced such unconcerned attitudes with any other clothing company, especially when it's their mistake.

The other day, I ordered $149 worth of clothes for August, seeing that I would not be able to go school shopping. I ordered all my information correctly, clicked the order button and it simply reloaded the page. I went online to check my credit card information because I was afraid to be double charged from the same store and it said it had made it through. I checked the website again, everything was still in the cart and it was not in my past orders. I didn't even get an email with the tracking number/confirmation. I have emailed and called several times with no response. They are lying thieves that ought to be shut down!

My friend bought me a gift card for $60 back in January 2012 for my secret Santa gift. I tried to use this gift card, and it said that the card was never activated. I have called numerous times and have taken time to go into the store many times to try to get this resolved. I have spoken to Mario and Sunny, the two managers at the store #160 in 50 W. 34th St., New York location. I brought them a bank statement stating the amount, time, and date the card was purchased for me.

My daughter saved up $50 to be able to purchase clothes on Forever 21's site and qualify for free shipping. But when we tried to order, the order wouldn't go through. We live in a remote community with no street delivery by US Post and apparently the free shipping does not apply to us. The reason? "We don't give free shipping to PO Boxes, only for street delivery." When I explained the situation that there is no street delivery here, the manager said that I should call the post office to get them to deliver the package to us. Hmmm, there is no post office vehicle here. No one on staff to do deliveries. How are we supposed to get them to do that? When I asked her for a credit, she said no. Luckily, my daughter is mature enough to decide it's not fair and we're not going to spend the extra $13.90 on shipping. And we won't ever be ordering from Forever 21.

My daughter placed a large order online. She immediately tried to modify or cancel it, but no way to do it! Though it was not shipped, we were told she couldn't cancel it. She is stuck with what she ordered or a store credit, unless we wait a week to get it, then pay to ship it back and wait 2-3 weeks and hope they refund her money. Young people, do not buy at this merchant unless you are sure you will be happy with the merchandise or you will lose your money! This store takes advantage of unsavvy young shoppers! I will never deal with them again! Beware!

Since they had advertised “buy one get one free”, I purchased 6 items: two each for $13.99; two each for $9.99; and two each for $6.99. When I walked out of the store, I reviewed my receipt and found out that they had charged me the $13.99 twice and gave me the two $6.99 item free. The $9.99 was charged once with the other $9.99 item free. In other words they charge you the higher item with the less price item free. I went back to the store right away, but the manager said that's how it goes. Lower item is the free one. So, I want to warm the consumer, that if you intend to purchase the "buy one get one free", pay each one separately so you can get the same price item free. Make sure too, that there's no damage. I am angry and so dissatisfied on their advertising and policy. H&M is a better store to shop. Price, quality, policy and straightforward advertising on sales.

This is the first time I have ever ordered from you and you said, "**, we couldn't, etc." I checked everything carefully and found that it was my fault--I had given you the expiration date of another card which I use most of the time. My bad. Then, I tried the same card again with the correct expiration date and was refused again.

I recently ordered for the first time on Forever 21's site. After waiting two weeks for the scheduled delivery, I received a notification that it was unable to be delivered to my house. I could understand that it might not have been delivered because my mailbox has recently been run over; but when I called for assistance, there was no help. I asked if it could be resent to my P.O. Box, but the ignorant “helper” kept repeating that it can't be shipped to a P.O. Box because it wouldn't fit in the tiny mailbox space anyways. She obviously didn't know that they hold packages until you pick them up and was of no assistance to me. In the end, I had to give up trying to get my package resent. It was a package that was for my sister's birthday; she was only visiting for a short time! Now, I do not have time to get another present and am simply frustrated. I tried to call today to see if they could reorder the same exact package to send to me, but they ignored my calls. I hope for any other customer’s sake that they change their immature ways!

Generally, I don't complain but I will not buy anything online from F21 ever again. If you order their product online, it will take a week for them to ship out - a week and it has happened all the time. I bought a jean from LOFT on the same day, and it took 3-5 days for me to receive my stuff. The only way to get your money back is to return it, since I don't want store credit, and it will take another 2 week (or so) for them to receive and another week to refund. I shipped the item on Monday and the lady at USPS said they should receive the product by Thursday. Does it really take that long?

The first time I made an online purchase from Forever21 I made it late on Christmas night and so the delayed arrival of merchandise was obviously expected, but the manner in which it arrived put me at dismay! First, it came in a small yellow bag and was shoved into my mailbox instead of left on my front porch. The package was not delivered until 11 days after the order took place but overall, I was satisfied with the product. The second time that I placed an order with Forever21 was last week. I ordered 10 things coming up to $264 so standard shipping is free. This order was placed on a Thursday at 18:03H eastern time so I know that it was not COB over there! An online explanation said orders are packaged and shipped out the next day. Friday comes and the order status was still new. Today is Wednesday, five business days after I have placed my order and still has not been shipped out yet! So needless to say, this is the last time I plan on purchasing from this business.

I went in to the store looking for something very specific to wear to a meeting and found the perfect item at a bargain price. When I looked again, I noticed that the prices were different in the two different sizes I had. I didn't think much of it, I figured that when I went to pay, the cashier would honor the price. But to my surprise, she did not. She spoke to the manager and they explained that it was tagged wrong. I clearly did not switch tags and the security tags were on the items.

This is about Forever 21's stupid return policy. I was shopping at the mall and trying on this amazing swimsuit at a cheap price! I paid in cash and was so happy with my purchase! Upon returning home, I realized that I needed a size larger. I looked in my bag but found no receipt; the sales clerk must have forgotten it. The next weekend, I tried to exchange the swimsuit bottom for a size larger. It still had the tag and the sanitary liner on. Not to mention that they didn't even have the top to the swimsuit--they only had bottoms left and nobody is going to buy a swimsuit bottom without the matching top!

I have been shopping at Forever 21 for over 6 years. Recently, I have discovered that most of my shirts from your store do not keep their original shape and have shrunk with washing. No matter what washing instructions I have followed, the clothing that I have purchased from your store has not kept their original style and fit. I am very dissatisfied with your products and disappointed that as a loyal consumer at your store, I have been sold this type of faulty product. I will no longer be shopping at your clothing stores if this issue is not addressed. I have at least a hundred dollars, if not more, in shirts from your store that I can no longer wear and I am appalled you would sell such low quality fabrics.

My 16 year old daughter purchased a $12.90 shirt with cash. Within an hour and a half, she decided to return it to Forever 21 unworn and with all of the tags attached. She was told that she could only receive store credit. Nowhere on their story policy does it state that you can't receive cash back for cash paid. In fact, outlined in their store policy, it states that on credit card purchases, you can't receive cash or have your credit card credited back. Wouldn't that lead someone to understand that if cash was used, you should receive your cash back; especially if the item is unworn and still has the tags attached? Not to mention, she was trying to return the shirt within an hour and a half of purchase. Needless to say, I told my daughter that we won't be patronizing this store again. I suspect that this store will be going out of business eventually if it keeps this and other unfair store policies in place.

I purchased several tops for my daughter online, most of which were on sale. A few of the items were too big. When I contacted Forever 21 to find out about exchanging (not refunding) for a smaller size, I was told items purchased online that were on sale are not amenable to exchange. Even though you are not looking for a cash refund, non-fitting items cannot be exchanged for ones that fit. I do not see the point in sticking the consumers with a merchandise that could simply be exchanged for a proper size. This is a horrible policy and I will not buy anything from them again. Kohl's and JP Penney's have much more liberal return policies so I will buy from them instead.

I purchased 6 items from the Forever 21 Store in Short Hills Mall on 2/20/2012. When I was at the register paying for the items, I asked the store clerk what was the store’s return policy. I specifically asked this since I was shopping for my 13-year-old daughter who did not want to try the items on. The store clerk told me if I returned the items within 21 days, I get a full refund. Today, 3/7/12, which is within the 21-day period, I returned two of the tops and was told I could only receive a store credit. A store credit is not the same as a full refund. I also noticed today that they have bright yellow signs stating this policy by the register. However, they were not there two weeks ago when I was shopping with my daughter. Since the merchandise was not worn and had the original tickets attached, I would like a credit to charge card, not a store credit.

Non-existent Customer Service/Return Policy: I tried to exchange a watch. It stopped working after one week and the store refused to give me another one. I just left it on the counter. I bought a skirt for my daughter, which did not fit her, for Christmas. I had a receipt, but the salesperson refused to give me credit because I returned it 32 days after purchase. I’m not patronizing this store ever again!

I walked in a Forever 21 store. I bought some jeans. When I was paying for the clothes I asked the teller if I can return them if they don't fit. She said no problem as long as I keep the tags and receipt. So I did that. The next day I was in shock when two people greeted me and asked me if I am returning. They told me right away that they can only give me store credit. I said no way. I thought they were just kidding. I mean, I pay with cash and their pants did not work. I want to use this money and look somewhere else for the right jeans that they didn't have. Soon, they turned around and ignored me. (Good luck customer we have policies, you don't have rights! Right?). I was so upset. I feel raped and violated as a consumer. I work hard to make my money and they want to force me use it the way they want to.

When I shopped at Forever 21, I was so dissatisfied with the poor customer service. I only went to buy my mom something she saw in a magazine. After asking 3 people for help to find what was clearly still on a mannequin, I found something similar. After I left the store, I had second thoughts about it fitting my mother so I went straight back in. They would not return the funds back to my bank account. The only option was store credit. I left very angry. I will never shop there again, ever.

I went to try on clothes and I heard a few of the employees gossiping and talking while I was in line to use the dressing room. First of all, that's rude to do that in front of customers (do that on breaks). Then, one of the male employees was talking very loudly, saying someone’s feet stink and how gross it was. I was so disgusted that he would say something like that with customers around.

I thought these policies had gone by the wayside. The return policy at Forever 21 is basically, if you buy it, it's yours. They offer no cash or credit card refunds on their merchandise for any reason, only store credit. It will make me think twice about shopping there again.

I purchased some shirts from Forever 21 in White Plains, because I happened to be in the area. All the employees in the store seemed more interested in gossiping than helping customers. I manged to pick out, paid, and left. However, I realized when I got home, on the other side of the Tappanzee Bridge, that one of the shirts was not there. I called the store immediately, and the same clerk that rung me out picked up. She did apologize, however her version was that I dropped it (not that she forgot to put it in). I guess I must have forgotten how to use a bag correctly, because I thought the point of them was to hold things, so they don't fall out.

I was shopping the other week with my wife and two kids. This woman in Forever21 at Columbia Mall, in Maryland is rude. She was watching us like a hawk and did not even say hello. She grabbed hair accessories out of my daughters hand. She told my wife and I that this is our store policy to get your accessories and leave them at the counter. What type of policy is this. If i was her boss, I would fire her on the spot for turning away customers. I do not like to get followed around a store. I want to shop in peace with my family. Her name is Eunicce. I discovered this from a sales clerk. The girls look as if they do not want to work there because of stress and you can tell everyone who work there is depress. The woman is a monster. God bless their souls. I would never want my daughters or sons working where a woman abuse her staff. She needs to be fired.

I started shopping at Forever21 prior to them being “huge”, so I'm quite familiar with their strict no refunds / store credit exchange only policy. However, I think if it is their employees who make an error (ringing up an item twice, overcharging for an item, etc.); we should be entitled to our cash/credit card refunds!

I went to Forever 21 on Friday afternoon, looking for a dress for a specific occasion. I finally found the one that seemed perfect, except that there was a belt missing, and two of the buttons were broken. I decided I would go to check out, and see if they had any other dresses like it, or if they could offer me a discount. When I asked the man behind the register if there were any other like the dress, he turned around, and asked another employee behind the counter, if they had another dress of that kind, and she thought for a moment, and then told him no, she didn't think so. They didn't even go to look, or check. The man looked at me, and simply said "sorry". There was no offer of a discount or anything else. He also failed to give me a receipt, and now that I want to return the dress or maybe even exchange it, I am screwed. Thank you, Forever 21. Your clothes are cute, but your employees are definitely not up to par.

Like so many others, I was fooled by their buy-one-get-one-free scam. The scam works as follows. You choose two items and you are charged for the purchase. At the time it appears as though you have received a discount. About a week later, though, they send you an email informing you that your cheaper item is out of stock and that you will cannot modify your order. I will call tomorrow, but I can tell from reading other's complaints that they are not likely to give me a refund. This is a deplorable practice and something should really be done.

To all the people out there who complain about the quality of what your buying then go buy it at white house black market and spend $200 dollars on a skirt! or go to zales to get nice jewelry. Being rude to employees gets you no where, all you doing is making more work for us and we are just trying to do our job. We are just being nice when we say hi to you its extremely rude to treat us like we have a disease. Also if you drop something on the floor pick it up!! Just give it to the employee and say sorry i don't know where it goes. We don't get paid enough to deal with lazy rude people!

I ordered 8 items on 1/4/2012. Today is the 8th. I just received an email stating that 2 of the items I ordered were out of stock, but my items have been shipped. I called to Forever 21 customer service line in order to see. They have the items in a smaller size. I have been on hold for 2 hours now and still waiting. This is the worst customer service I have ever had to deal with. Not to mention, my card has not yet been credited back for the out of stock items.

I keep seeing where annoyed Forever21 employees or ex-employees are posting on here in defense of other employees. You ** really need to stop coming to the defense of other people. I have worked in retail, picking up after people and their children. I have found mystery substances in/on clothing and dressing room floors/walls/stools. I have handled the rudest of rude customers and still managed not to take it out on other customers. Having a bad day is no excuse for walking around with a chip on your shoulder, being rude to the people that are essentially providing your paycheck.

Forever 21 has a lousy Buy One Get One Free (bygof) program online. They take your order, payment, etc., then send you an email telling you that one of your bygof items is "out of stock". What? Why can you enter your credit card info? Then, when the order ships (confirmation), they send an email letting you know that your free item is not arriving. They offer no substitution for the out of stock item or a credit.

I am currently on hold with customer service for the 4th time today. For the past week or so I have been attempting to use two gift cards on an online purchase. The first time I attempted to do so, the website malfunctioned and would not allow me to use them. I resent the gift cards a few times, hoping the problem was fixed, which evidently froze the gift cards from use. I tried to call that night to fix it, but the customer service office has very specific hours, and when I missed those hours I was told to go online, but online told me to call them.

I have no problem with their return policy, it is posted and usually they explain it when you purchase. I am a very good customer as I enjoy the cheap prices for new trends and have bought a ton of stuff from them in the last few years. If you want great quality, shop a department store for brand names. What I can't stand however are the ignorant, rude employees that don't give a damn about working or customer service. The store at Mayfair Mall Milwaukee is the closest to my house and it is always a mess. There is way too much product for the store size. It is hard to find anything if you need a different size the employees can't help you either and let you know with a frustrated eye roll.

On December 7, 2011, I went into Forever 21 at Palm Desert, CA to purchase two $50 gift cards for Christmas gift. I used my Wells Fargo debit card for $100. Sales clerk, Dania, said card was declined so requested again. So I used my Altura Credit Union debit card. She said that card declined too. But I told her the store pin pad said approved. So she called accounting to inform them the problem. While she was doing that, I called both my banks and both my checking accounts were debited. I waited 45 minutes to get answer from her. She said I would be credited with 7 to 10 days.

I bought a jacket as a gift and it did not fit my daughter. I returned it within two weeks and it was in perfect condition but they would not give me a refund back. The clerk said it is "company policy" but it is a terrible policy and I never want to shop there again. Now I'm stuck with store credit and you know it always costs more, so I am going to have to give them more money. I hate that company.

On Tuesday, December 27, 2011, I, Franchesca ***, and my two friends Nicole *** and Joke *** entered Forever 21 at Square One Mall in Saugus, Massachusetts. We looked around and picked up a few shirts. While in the jewelry section, we started to receive conflicting stares from an employee named Natasha. We ignored it. After looking around a little more, Joke went to the dressing room. Nicole and I headed to the check out. While waiting in line, Natasha approached us, telling us to get out of line. We got out of line, confused. She told us that she witnessed one of us stealing jewelry but she could not name which one and the mall security called. Knowing that we had nothing to hide, we willingly opened our bags.

So I unfortunately purchased items from the buy 1 get 1 free sale. First thing, if you buy one item the computer automatically gives you the lowest item free. For example, say you bought 2 skirts for 16 on the bogo sale, then you bought 2 shirts for 10 on the same sale. You will pay 32 and get the shirts for free. I still paid for the items because I wanted the discount. Then I got an email saying that most if not all of the free things I bought were not available but they will send me the remaining part of my order and that my order was final sale, so I could not cancel or return the order. The same order that I wouldn't have gotten had I known these items were not available beforehand. Nice and never again.

I purchased some items for my daughter for Christmas from the Sarasota Square Mall, Forever 21 store in Sarasota, Florida. The clerk placed half the purchase in my bag, and I did not notice until I returned home, which is approximately 200 miles away from Sarasota. To make a long story short, I called the store. The manager informed me the store had no provisions for getting me my items; however, he would personally send them to me. I never got them. After several attempts to contact the district office, I filed an online complaint.

My daughter wanted to use her Visa gift card. I told her to just meet me at 2:30, since we had to get her to a basketball game, in the food court. It is now 2:55, and I am freaking out. We are going to be late, and she would have to sit on the bench. Finally, I saw her running and crying, and I was mad because she was late! She told me she found some clothes she wanted to buy. The sales clerk rang them up, and then noticed she missed an item. Instead of just finishing that transaction and void them, she rang the card through twice, and now, she has zero balance and questioning if she even had any money on the card. You know what? I can't even finish writing about this mess. Except hooray, somehow the manager was able to blame the Visa card, and she was able to get the money back, blah, blah blah.

I have been trying to reach Forever 21 through mails and calls, but I haven't been able to. On Saturday, I called their customer care regarding a query, and a person named Raymond ** helped me. He said he needed my credit card's 1st six, and last four digits, plus my billing address, to confirm a reorder. 4 hours later, my credit card got used for $1,100, and I had to immediately cancel my card. This is infuriating, and breach of trust on their part. Their employee used my personal information, and stole from me. I reported this to Forever 21 contact us section, and they asked me to check with my bank. I have checked with my bank, and hence i cancelled my card! I have to take legal action, because this is theft! I never expected this from the management of Forever 21. I am forced to take legal action, because I'm not getting a proper reply! Now, I have 2 canceled orders, and they need to refund my money back. I don't know when they'll do it! Thieves!

I placed an online order November 29, 2011. I received a UPS tracking number. It shows delivered to USPS (US postal). I looked up the USPS postal tracking number, and it shows as delivered on December 7. It's December 13th, and it has not been delivered to my work address. The funny thing is that, I place d a 2nd order on November 30th, and I received that order today, but have not received the first order. I have been emailing, calling Forever21 customer service, and all I hear is a busy signal. I even tried to call the outside of US phone number, and got the same busy signal.

I tried to exchange 2 coats yesterday from a size M to a Large at the Savannah, GA location. Granted, I didn't have my receipt, but they wouldn't take them back. The tags were still on and the dumb girl said they needed the receipt to look it up. What did she need to look up? I didn't want a refund, I just wanted 2 coats that would fit. Mind you,10 minutes before, I had returned a coat with not tag and no receipt at a Belk. That is what you call customer service. Now, I'm stuck with 2 coats that don't fit. I will never shop there again! They just lost a loyal customer that spends hundreds of dollars a year.

I went in to the store looking for a pair of black pants. I found a pair but didn't know if I would find a cheaper pair somewhere else, so I asked one of the workers their return policy. She said I could get a return within 30 days with the receipt and tags still attached. So I bought the pants instead of putting them on hold like I would normally have done.

I placed an online order on Nov. 21, 2011. Five days later, I received an email stating they issued me the wrong tracking number and one will be emailed to me shortly. I never received that new number and when I called to retrieve it, the agent was rude and gave me such a hard time to get the number. I called back and also sent an email two days later, still no package and again the agent was rude and did not want to assist me. I called today because it has been more than 10 days and I have no package. I have not received a response form them and the customer service agent would not allow me to speak to a manager. She said the manager does not come in until 10:00 am.

I am an Oregon resident and a long time customer. When shopping in WA, I was told that tax exempt cannot be done in store and I need to go online to get a refund on taxes paid. I could not find any information on their website that explains the steps needed for a refund. So on November 21st 2011, I called 888-494-3837 (customer service), and I was on hold for two hours and twelve minutes before I finally hung up. A female's voice kept reminding me to stay on hold and a Forever 21 representative will be with me shortly.

I like the Forever 21 store I have been to. It was very clean, the employees friendly, and willing to help. My concern is with forever21.com. The closest Forever 21 store is 75 miles from where I live, and my daughter insisted on getting a Homecoming dress from Forever21.com. The dress arrived damaged, so I quickly went back online, and reordered the dress because the Homecoming dance was only a couple of weeks away. Next day, I shipped the damaged dress back exactly according to the instructions,found at the back of the invoice.

I honestly don't understand why you all keep complaining about not being able to return clothes that have been worn by you yourself! You are ridiculous! I think it is not right for you to be wearing around something you purchased only to be returned so someone else can buy it and use it for the original price. That's not fair. Also, I honestly have never really had any problems at Forever21. Some of the racks are messy and yeah there are piles of clothing but if you have a problem there, why shop at Forever21? Stop whining.

Ok, having worked at Forever 21 for 2 years and having worked retail for over 6, I must say that the customers that come into the store are the absolute worst I've ever encountered. First things first, the store policy is both stated on the receipt and posted at the cash register. Not only that, but we as associates are required to ask the customer at time of check out whether you are familiar with the return policy or not. If you say yes, that isn't on us. Secondly, there isn't a single rude person that works at my store. We all go above and beyond to help our customers and their needs. Even the customers that leave trash everywhere, let their kids run and scream through the store for 30 minutes while they "don't notice", use our clothing as napkins to wipe their noses, hands and spit chewing gum in and the kicker is the grown up "adults" that choose to use our fitting room as a restroom leaving us to clean up their used sanitary pads and choosing to urinate on our actually clothing, which yes, we have to clean up all for minimum wage. So yes, there are days that we as employees have chips on our shoulders.

I find your business practice, of not exempting Montana residents from the Washington State tax, deplorable. What kind of customer service is that? All of the other shops that I made purchases from, exempted me from Washington state tax. This is a common practice in Washington. I am also in the retail business, and we have many stores in Washington. Maybe you should upgrade your POS system to allow for incidents like this! I asked to be exempted, and the clerk gave me an illegible slip of paper, that has a bogus website to contact, to try to recoup the state tax that I paid. I have all of the documentation that I would gladly email to you. What a crock!

So, for all of you "customers" who want to complain about Forever 21. Let me tell you, I work at forever 21 and people, as in you, are messy ignorant people. First of all, if you don't like the return policy, fine, don't shop there, simple right?! Secondly, as it say's in the employee handbook, we are not required to say anything to you about our store policy unless you ask. But because you don't open your eyes and read the bottom of the receipt where the cashier circled the return policy for your **, you would know we don't give cash back.

I read over a lot of people's comments and a lot of them make me rather upset. I have worked at Forever 21 for 2 years now and the reason our store is a mess is because of the costumer! The store I work at is huge and we just do not have enough hours for a full staff. If costumers would pick up things that they drop on the floor and not shop so messy it wouldn't look the way it looks. Yes, sometimes the racks are full, but that's because we get new products in everyday and we cannot back stock things. So do us both a favor and clean up after yourselves! It's not hard.

I went to the Forever 21 in Union Square today, 11/12/11, to return a dress that, I did not notice, had a rip until after I got home. After waiting in line for quite some time, I was told that I would not be able to return the dress, because the store did not have any store credit cards. I asked the sales agent if I could buy a gift card for $1 and transfer the credit to the gift card. I was told that they would be unable to do so.

Discrimination review. With over 10-plus years in retail experience and exceeding the company’s expectations, and after several years of applying to Forever 21 with not so much as a call back, my friend and I decided to go "undercover." We created a totally fake resume with a totally fake name. We summited both my friend’s resume displaying all the right qualities for the management position they were hiring for.

An item I purchased was not marked as ‘Sale item’ or ‘Final Sale’. I asked the cashier what the return policy was since my daughter didn't have time to try the clothes on. I was told 21 days. When I attempted to return one of the items I was told it was a final sale. I was not even allowed to exchange for a smaller size. Store policy is extremely rigid and the employees were unprofessional and rude. I am forced to keep an item that is too large. Forever 21 have lost a customer.

I have found the store to be difficult to shop in just because the clothing seemed to be jumbled up. I was looking for a certain style of sweater but it was too much work to look through everything. Not a single sales clerk offered to help. Honestly, you can find nice stuff at Target for the same prices. And as a bonus, Target will give you a refund with a receipt or a store credit. And they seem to accept debit cards with no problems. I also like shopping at Macy's, Dillard's, and through Amazon.

I ordered cloths online. It has been over 7 days and I haven't received my cloths. I called the customer service line over and over and waited 20 mins then an automated person gets online and says there has been a technical error and hangs up. They have already pulled the money out I have no way of getting a hold of someone to cancel the order. The order still says new online it has not been updated to "shipped" or anything I cannot get a hold of anyone to say hey it's been or it will be awhile I have called the corp office they will do nothing for me. I would like to cancel the order and get my $100.00 back but they can't get a hold of anyone to do that. It's bogus the people in the store cannot do anything the store has none of the cloths. What am I suppose to do? Help!

My sister and I have been loyal customers of Forever 21 for about eight years. We have never had any problems until today. We were shopping at the Arrowhead mall, location (AZ) this afternoon. Michael, the gentleman that rang us up and was highly professional. However, before we had even left the store, we noticed we were charged twice for one pair of pants. This was not a big deal, we understand that errors occur. We waited in line once again to get our money back. Michael was not able to correct his mistake, so he called his manager over to assist. To our dismay, she said she was unable to give a refund and is only allowed to give store credit in the form of a gift card.

I have been sitting here, reading and reading many of the comments displayed on this page about Forever 21. I have to say that yes, their return policy ** but that is not what I have a problem with. Shame on me if I am naive of the return policies and if I didn't notice that the stitching or craftsmanship was of terrible quality. All of this is on me, "buyer beware" and all. I totally accept this and have no argument there. What I do have a problem with is how unprofessional and disgusting the staff are. I do not care if you are having a hard day or if you just hate your job. Get a new one that doesn't include sales.

My package was lost and Forever 21 refuses to take responsibility and refund my money in a timely manner. It was shipped on September 13th and was lost on September 17th. I sent a claim for an affidavit on September 23rd. I have called numerous times and have not received any updates or status on the order unless I call and wait for over 30 minutes, each time, on hold. I have been given conflicting information regarding the refund of my order. Their system shows conflicting dates for when I called or when I submitted my affidavit. I have emails to show they are stretching the truth. Today is October 26th. It's been a month and a half since I placed my order. I have still not seen a penny to my $80 order. Their customer service is awful. They can't locate the package. They have 'delayed' my refund and now, I'm starting to wonder if they'll refund me at all.

Forever 21's customer service is horrible. I have been attempting to purchase a few items online with a gift card and could not find how to do this. My question was not answered in the FAQ & the link for "contact us by email" takes me right back to the list of FAQs.

I bought a jacket from Forever 21 for my daughter for her birthday. When I purchased the jacket, I asked about return policy. I was told exchange or store credit only. My daughter tried to return the jacket for a store credit and was told they were out of cards and to come back next week. She tried to find an item to exchange but didn't find anything.

I've returned two coats from Forever21 due to wrong item as in the picture and it's been over a month, yet I haven't received my refund back. I tried to call the company, but there were no answer so I never had a chance to even talk to a customer representative. This just gets all ridiculous and never ever will I shop at Forever 21 again!

There was a shirt on the mannequin that I liked that was a small. There was only one other shirt of that kind, which was a large size. I asked the sales associate working that particular area if there were anymore shirts in a medium or small and she replied "no". She never bothered to look around to see. I asked if I could take the shirt off the mannequin and she said that it was against store policy for her to remove it from the mannequin. I replied "well, can I take it off the mannequin"? She stated that she had to ask her manager. It took a really long time for the manager to come, which doesn't surprise me because there was not one manager or cashier at any of the registers when I walk in the store (bad business). Therefore, I took the shirt off the mannequin and replaced it with the same shirt that was a size large. I explained to the associate what I did and to assure her that I didn't leave the mannequin blank (and it was put back neatly).

I am an employee of Forever 21 Las Vegas, a cashier to be exact. After reading another employee's comment from the Texas store, it inspired me to add on. You, customers, want to talk about being treated rudely? My store has clients from all over the world who are 85% nothing but rude. I've been cussed out in every language, have had credit cards, pens, clothes (you name it) literally thrown at me and in my face by customers who don't agree with our store policies, who can't have that fabulous scarf taken off the mannequin for them or have to wait in a line to check out or try on. People have taken ** on our floors and blew their noses in our clothes that we have to clean up! They leave their filthy garbage all over our store.

I am writing on behalf of my cousin who works in there NYC stores (I sent this email to F21 also). This company is immoral and has total lack of respect or humanity for its employees. I would love to know why my cousin has to be at work in the middle of the night. You ask employees to come in at 3am and you also have them work for weeks in a row without a day off. You ought to be ashamed of yourselves, having young women traveling to work at these hours. Are you crazy? My cousin is so desperate in this economy to find another job even though this abusive company has caused her migraines. She is seriously ready for a break down. I am disgusted and hurt by the lack of care at forever21. Disgusting!

I asked a young man who worked at the store, if he could help me get something off the mannequin. He abruptly replied "I'm off the clock." I then asked if he could point me in the direction of someone who was working. He ignored me and walked out of the store in a hurry. I honestly could not believe someone who acted this way had a job in an economy like ours, an economy where college grads can't find positions in retail. There is no room in this world for a business to operate in this manner. I do not care how affordable their low quality merchandise is. You get what you pay for. When the economic hell freezes over, this company will have to figure out how it will adapt. It is imperative that you, at the very least treat customers with basic respect. Do not contribute to the success of this corporation. Forever 21 is an over-producing, non- green, customer unfriendly hole.

I hate Forever 21, like the only reason I shop there is because the clothing is cheap. Other than that, the customer service absolutely sucks. I ordered a shirt online and it had a hole in it. We sent it back, which cost us about $15, and I have been waiting for a month for something. It is just stupid.

I bought a gift card for my niece. Once she tried to use it for on-line purchase, it wouldn't work. Her Mom called customer service & they referred her to the store where it was originally purchased (then she called me). I called the store and they referred me to the regional manager. I called the regional manager and she referred me back to the store. I called the store (after the regional manager called them and told them to help me) and they took 2 days to call me back. They said money was on the card and it should work. I called my sister-in-law to have her try it again but it didn't work. I called the store manager back & she said to have my sister-in-law call her directly. My sister-in-law called her and was told "it should work" but it didn't. So, my sister-in-law called me again. Remember, this was a present. I tried ordering on-line myself using the card and it also didn't work.

To the person who made a complaint about the associate telling you to put the clothes back on the rack, the reason why she said that is because our manager tell us to make the customers do that. It is actually not in our job description to clean up after you. We have hundreds of girls a day come into our dressing room to try on clothes and to make the line move faster, our managers ask that you put the clothes you try on back on the hangers. It is not that hard of a task so stop **. I hate how a lot of people get mad at the associates when we are just doing what we are told.

I got double charged for an item. I called the store. I was told there are "no returns", but they would issue a store credit. I went to corporate. I spoke with John. He said he would give my information to DM "Claudia" who would call me back. She never did. And he never did. So, I called and reported them to Weights and Measures. They went to the store and tried to explain the policy to these dimwits. They called me back and said I was to see "Vanessa". I called the store and was told she would be in at 4 pm. I was there at 4:20 pm. She wasn't. The manager in charge could not credit my debit card, but could take my info, request a check, and I would have it in about 2 weeks. I was thinking, "No." I didn't walk out with this ** for them to say, "Hey, I'll send you a check in 2 weeks." By some miracle, she thought a minute, and asked if cash would be okay. It will be fine. Thank you and goodbye Forever 21!

I had bought a cute skirt for $20. When I got it home, I noticed there was a rip at the seam. I took it back to the store, which is 20 miles away and they exchanged it for another one.

I paid $68.78 with debit card for items I did not take out of store. The sales representative rang up my clothing and told me the cost. I then swiped my debit card, typed in my pin and saw "approved" on the machine only to hear the sales rep said the system went down because it does that with credit union's debit cards. I immediately contacted my credit union and was told the transaction debited my account of $68.78. I informed the representative, who called her manager, who said they did not have a record of the transaction. I explained my funds was taken out immediately after keying in my pin and getting approved, and that I spoke with the representative at the credit union.

On September 3, 2011, I went to make a purchase at the Forever 21 inside Willowbrook Mall in Houston, Texas. Upon checking out, I noticed that the cashier accidentally charged me double for an item. I called it to her attention and she informed me that she would not be able to refund my money but could give me back a store credit. This is unacceptable as they made a mistake in ringing up the items, and I should be entitled to a credit back to my debit card or cash back.

In the fitting room, I was told by the staff that I have to put the "not wanted clothes" on the hanger and return it to them. I'd appreciate if the Forever 21 corporate would explain to their staff what their job is. Forever 21 is the only store where I have encountered such a thing. They had a few people working and the customer couldn't get immediate help. The staff in the fitting room is also very rude and demanding.

I have always been a big fan of Forever 21, until recently. I bought several purchases, this month of August, and most everything that had a zipper jammed. Everything is ruined.

Well, I was just coming in to buy a last minute gift for my friend. So I went for the jewelry, the cashier whispered something and I didn't have time to ask again because my parents were leaving. I had to ask my mother what necklace and earring I should give to my friend and after we waited in line and got to the register, I found out that you can't exchange jewelry. I mean now that I know the policy, but I only left the store for 3 or maybe 4 minutes. Hoping that she could make an exception, she called the manager up. She was loud and rude and in my opinion, she should not be the manager of that store if she can't even try and help the customer seriously. I've wasted too much money on this store and although this is not a big issue, you've lost a customer. I'm not going to shop at a place where their employees are so rude. Plus the necklace is even damaged. What exactly am I going to do if they're not even going to listen to me.

The service I received from this store was unbelievable. They failed to ask me if I needed any help and when I was in the change room, the employee was so unfriendly. I was also told at the cash register that I could return the clothes that I bought for a store credit if they did not fit my friend. At the time, I was buying her a birthday present and did not know my friend's clothing size in U.S.A. The girl that served me was obviously just got employed and was a trainee as she had another employee who was watching over her and sometimes giving her help. The trainee and the other employee both heard me ask if it would be possible to swap for a different size if they did not fit my friend.

There was a July 4th promotion for 10% off that day only. The coupon code was down all day long and the customer service person admitted, when we called, that the code hadn't worked all day. We have now sent SIX emails to customer service at forever 21 and they refused to honor the not-working code, lying by saying the code worked all July 4th. We're only talking $5. I told them that if this wasn't resolved within 2 days, I would not purchase any more clothes there for my two teenage daughters. We spend thousands there every year.

No one is helpful here at all. My big complaint is that there are no rest rooms for patrons to use.

I used to be a loyal client of Forever 21 for years until my most recent experience with the clothing store. I purchased over $176 in clothing on Tuesday, August 16th, in the Burbank California location. As always, I was extremely happy with the clothing selection and style varieties.

My daughter went shopping the other day to buy a pair of nice slacks for her new job. Four days later, she decided that she wanted to return the pants. She was not able to receive her money back and was told at that time that the store policy states "Only an exchange or store credit is available." I have been shopping for over forty years of my life and I have never been in a store where you are not able to receive your money back within a certain amount of time. I questioned the cashier of the policy and she directed me to a small sticker on the bottom right of the purchasing line.

For the Forever21 store located at Willow brook Mall in Wayne, NJ. The manager’s name is Latoya and she is very rude with the customers. Very nasty person.

My daughter bought a dress here 2 weeks ago. She went to wear it but couldn't get it on because the zipper was stuck halfway (she hadn't tried it on in the store). She went back to the store (Manchester CT) with the receipt and they refused to take it back, saying it was damaged (broken zipper) and citing company policy. Since when is it company policy to sell damaged goods and refuse to take them back? I even called and spoke with the store manager - same story. Bad customer service...bad business!

I have ordered online last June 9, 2011 amounting to nearly 80$ worth of merchandise. As of July 14, status of delivery was it was sent to another place and needs to be re-routed. I waited for couple of weeks and I decided to just have refund since I have replaced the items with another one for gifting. They told me before they could start an investigation, I have to send an affidavit; filled the affidavit they sent me and faxed it; called back to them. And someone from customer service acknowledged the receipt of the affidavit; followed up and they said I need to wait for certain days because they need to run the investigation.

The poor quality of clothing this chain offers has gone from acceptable to waste. What this chain sells is junk clothing, which falls apart or shrinks in the washer after its first use. I purchased over $100 worth of clothing. First sanitary thing I do is wash them before wearing. After pulling them out, every single garment/sweater/top had shrunk. After complaining about it to the store, they would not take it back since its been "used", meaning washed. What is worse, there is absolutely no returns on any merchandise for original payment type. Meaning, I will never get my money back on any return except for store credit in the form of a gift card. Why? Because they know the stuff they sell is junk; and they are ripping consumers off, knowing that what they purchase in their stores will not last one day.

I just wanted to say something to everyone complaining. Before I worked at Forever 21, I felt the same as you. The store is constantly dirty, the racks are over there limits, and it's hard to find anything at all. But when I took a job there, I realized why it is like that, and there is a reason for everything. If you have complaints about the store, it would be best to call corporate, although I have heard the managers laughing and talking about how corporate doesn't actually do anything with the complaint on the hotline. The reason the place is so dirty has nothing to do with sales associates or managers, it is the job of the cleaning crew, in the morning, to clean the entire store, and for the SA's to pick things up as they see it, although we usually don't and just do it at the end of the night, because who has time to pick up people's trash. So if the dirt is dust and such, then that is the cleaning crew's fault, but as for empty cups and stuff, then go ahead and blame the people who shop there and their manners.

I bought my son three shirts around Dublin Ohio. I asked if they could be brought back at another store. I was told yes. They where the wrong size but the store in Indianapolis is for young girls only. I gave them the receipt and my credit card and they gave me in store credit card. I asked for my card to be reimbursed and they told me no, but I could use the card, I asked them how I was to use it as I was 51 and their clothes wouldn't be age appropriate for me. Nor fit half my body. I told them my son really didn't care to cross dress. They said I could go online because they wouldn't give me credit to me card. I told them they were stealing from us two ways now because then I would have to pay shipping costs.

I am an employee of Forever21 and I reported to work one day and was told I could not clock in because my dress was too short. I asked why the white or Mexican girls don't have to change their clothes and was told that they don't have as much behind as black girls. I think this is an insult to my race.

I shop at the Forever 21 in Cross Creek Mall. I do hate this store because it's always a mess. There is dust on everything and all over the mirrors in the dressing room. There are also always about 10 people working. Tonight was the last straw for me and I have contacted Forever 21 about it. I went in to exchange something I bought online. I prefer online since it is neater, organized and I can find what I'm looking for without digging through over packed racks. At the same time, I don't like it because the sizing is so off! I bought three dresses, all in the same size but 1 fit and the 2 were way too big.

I normally do my shopping by sitting behind a computer screen, largely due to the kind of service I get from Forever 21. Not only are the stores generally so cluttered that I get overwhelmed and almost immediately walk out without getting anything, but on the off chance that I do find something I like, the sales representatives are either extremely aloof, excruciatingly slow or just so ignorant and rude.

I was visiting my brother in NYC over Christmas Break 2010-2011. He lives in the Upper East side, but I took a cab down to Times Square to go shopping at Saks fifth Avenue and visit a few other stores the East Side didn't have. I was checking out the MAC store when I noticed a Forever 21. I remembered hearing about some four-story store in Times Square. This obviously had to be it. There was a ton of clothing, shoes, jewelry, sports wear, etc. in the store. I don't love Forever 21 but they did have a great selection so I bought two sweaters, a few plain t-shirts to work out in, and a ruffled pink tank top to wear under a sweater or something.

I went to Forever21 2 days after Christmas to go shopping. I picked a shirt that did not have a tag nor was the price identified in the area of the shirts, but the shirt was in the right pile with many folded shirts exactly like it, so it wasn't like it was in a messy pile sometimes found in clothing stores. But anyways, I found the items I wanted and then, I went to the check-out line.

I recently made a purchase at Forever 21. The item was the braid trim striped top. I was happy with my purchase and decided to wear the top. Since I wasn't planning on returning the item, I threw away the tag and receipt. After only one use, the braid in one side of the top came undone. I went to the store to return the item (since it was without any doubt of very poor quality) and was told by the store manager that without a receipt, an exchange or store credit cannot be made. How is it possible that they have sold me an item of very poor quality and they are not willing to provide me with a refund? I am not only unsatisfied with the product itself but also with the way my complaint was handled.

I work at Forever 21 and I have been with the company for years. It is unbelievable to me that you would think a consumer believes they have every right to create their own return policy wherever they shop. Every retail establishment in entitled to their return policies and if you are an educated consumer, you would be wise to ask or know the return policy of every place you shop. Ask! It is not the responsibility of the employees to tell you, it is simply a courtesy. If you are spending your money, spend responsibly. It's so rude and ignorant to shop at a store and think it's one big free-for-all! If you don't know how to shop. Don't shop at all, ****!

I bought a pair of jeans at Forever 21. I put them in my closet, wore them some time later. We started having an issue with our washer or dryer as sometimes, not always, our clothes would come out stinking. My husband pulled them both out, checked out the vent and unplugged the hose from the water and could not find any odor.

I am extremely and utterly disappointed with the way I was treated as a customer at the Forever 21 at Ala Moana Center. I feel as though I was lied to by not only the associates and crew but the store manager, Chastity, as well as being a subject to an unfair advantage. On two separate occasions, I visited this store during the Black Friday weekend to purchase a small black vinyl vest that was on display in the window. On those two occasions, my father and I were told that corporate policy would not allow us to purchase this particular item out of safety of other customers (red flag 1). During the first occasion, in my opinion, three associates essentially berated us with arguments as to why we could not buy it nor put it on hold or reserve it.

My friend bought me a grey/black stripey top as a gift. I took off the tag to wear the top, and noticed after putting it on, that the bottom of the top was unevenly stitched, resulting in a strange slice of grey along half of the front of the bottom. The top looked defective, so I went to exchange it and because I had taken off the tag, even though I had the receipt, I was told you cannot exchange it because you took off the tag. I said I could go and get the tag put on and bring it back, no response to that, of course.

I think it was about 2 years ago. My mom bought something from Forever 21 but decided not to get it because it was a lot more expensive than she thought it was. They told her that the return policy does not allow for cash back and my mom stood there and fought and made a huge deal saying that they never told her about the return policy. In the end my mom got her cash back! I think just make the biggest deal ever if you really didn't know the policy.

Yesterday, I took my 17-year-old daughter shopping at Forever21 so she could pick out a couple of their Black Friday specials. This included a pair of pants, 2 tops and a pair of boots, totaling $28.61. This morning, she put on one of the tops, the pants and the boots, and when she came out of the room to "model" them, I noticed the seam in the pants was coming undone. She is 5' 2" and only 110 lbs. The pants are large and roomy. This was not a case of her squeezing into something but rather a defect in the actual assembly of the item. The serging at the seams was incomplete for almost 2 inches with another inch on either side so close to the edge that with any kind of wear it too will come loose.

Forever 21 put some boots on hold for me. I gave my credit card number and my aunt, who is 78 years old, drove on sheer ice to pick them up for me because I was working. When she arrived, they didn't have them. I explained that I gave her my credit card, spoke to about four managers--it seems that all the staff are managers. I am so disappointed and furious with the way these little teenagers handled the whole situation, and their attitude was appalling. Absolutely no customer, nor public relation skills. They should all be in a backroom putting price tags on clothes and never be with the public. Who on earth owns the store? They should be ashamed of themselves.

Shoppers of Forever 21, beware! I am the kind of person who always saves my receipts for things, just in case. This experience makes me never want to shop at Forever 21 again, and has made me want to encourage others to do the same.

At the Forever 21 store in Orlando, I was accused of stealing earrings that the sales clerk failed to scan. He put them in my bag and handed me the bag! At the food court I was approached by a man wearing a "Steelers" hat and jersey (ironically, I guess he finds it humorous), Keith, yelling at me says "you're a thief, you stole from my store". He then attempted to take my bags from me! He obviously never checked the security tape before he verbally attacked me and yelled "thief" accusations! This was completely unnecessary, what is innocent until proven guilty! He should be fired and a professional should be doing this important job!

These people have been spamming me relentlessly for more than a year now. I have never opted in to their mailing list and I have never purchased a thing from them. I have unsubscribed dozens of times but it does no good at all. I have called their customer service line but you get routed to a "dead end" where the operator is not available. It's disgusting.

So I was shocked when I returned to a different location yesterday to get a jacket for Halloween, got home and the tag was still on! I can't believe that this has actually happened twice in two separate locations, probably because the clerks are all sixteen year old girls jamming to techno all day long in a cage full of high school kids. I finally figured out how to get the tags off the clothes without having to go back to that place. Upon further research, (a big shock here)I come to find out all of their clothes are made in sweatshops anyway.

I was charged two times for the same article. I asked to refund me right away, and she said, no, because of the policy. But it was is error! So after arguing, they make me fill a paper for received a check from the company. I ask double of the paper, they did want to give me. I'm still waiting for the check refund one month after.

For all you customers that don’t like the return policy at f-21, don’t shop there, problem solved. Also, if you do a little reading, the return policy is on the receipt. A little common sense goes a long way! It is not against the law to only give store credit. And if you get charged twice, they will issue a mail check. They do not have the capability to give you your money back. There is no program on the computer that allows this. Also, you get what you pay for. If you want quality, you have to pay for it.

I was told at the time of purchase that I could return the merchandise after 21 days. After two days, I returned it and was told that only store credit was allowed--no cash refunds. Apparently, they have a deceptive return policy!

I bought some items and was told to swipe my card a second time because their system froze. I eventually was charged twice. The manager at the store told me I needed to contact the corporate office. The corporate office told me to contact the district manager at the store. I still have not received any of my money back nor have I received a phone from anyone. I will never shop there again.

My daughter found a skirt that she really liked but the zipper was getting stuck. We were told that this is the last skirt left in the store. When I went to pay for the skirt, I told the cashier that the zipper was damaged so she can write it on the receipt. Before I even finished my sentence, the cashier closed the zipper and couldn't open it. She handed me the skirt and said that it was my problem; I can take the skirt or leave it.

On August 2010, I purchased a top from Forever 21 and wore it one time. I washed it and tiny holes were in it. When I emailed Customer Service, they said in so many ways tough luck. They do not accept items that have been worn or washed. I lost the money I spent on the item.

I spent this past weekend in New York city and while there, I took some time to visit the Forever 21 store on Broadway. Today, I spent the day in downtown Toronto and had the opportunity to visit the Forever 21 store at Yonge and Dundas. After visiting these two stores, I was quite impressed with the setup and presentation of the merchandise. Everything was very well-organized and upon entering these two stores, I was able to easily find exactly what I was looking for at a glance. This is not the case at the store in the Upper Canada mall. This store is so unorganized. My friends and I have chosen to no longer shop there. There is no organization at the store. Everything is everywhere and as a result, it appears as nothing but one big mess!

My daughter was given money for school clothes so she went to the Lynnhaven Mall (Virginia Beach) and bought a dress and a couple of shirts at Forever 21. She wore it to school one time about a week later, and a whole seam that attached a belt to the dress started separating in about 5 places. My daughter is a very slim size 4-5 and the dress was not too small for her. She didn't tell me about it for a few days and I told her I was going to take it back and not to shop there anymore because their clothes are very cheaply made. I didn't get back to the store for about 10 days, and it happened to be 1 day after the allowed return time had expired (didn't realize this until I read their return policy at the cashier counter). I told them the return policy should not apply because this was simply faulty merchandise. The cashier said they couldn't do anything about it because 21 days was up (I had the receipt and the tag that my daughter had taken off the dress so she could wear it).

To begin with, all these complaints about not getting your money back or the clothes ripping apart needs to stop. These are materials and you won’t die because of it. Learn from your grandma and stitch the ** up! This company is growing and needs to grow just like every other company out there. This company also has the right to decline returns if the policy is not meant. You wouldn't like to wear a dress that has deodorant stains on it and smells like 60 packs of cigarettes, would you? Sales associates are only following what they are getting paid for. That means whether they disagree or agree with the policy, the consumer must be informed of the return policy. And if you’re the old lady with the American Express card and cry about how there is no money refund, just shut it. It is rude enough that you try and take the right of our freedom. This is the U.S.A. No? Make sense people.