Forever 21 Reviews

After completing a $150 order I applied discount code received in email. Check out require PIN #, I call chatline, got cut off 7 times, got back to original person and sent email with the discount offering for review. Was told again no PIN # was required but I explained cannot check out because order form requires PIN #. Next day after writing consumer service detailing my experience I was advised I could only get the discount if I entered all the information before I began ordering. I explained that after an hour and a half and seven severed communications with chatroom I never got that answer nor is it contained in the discount offering. Customer service is not a proper description and in my experience is not a part of the policy or operations of Forever 21.

My whole experience began when I bought several items off the website in early July. After waiting nearly 2 weeks for the items to be delivered, I opened my package and realized that they sent the wrong item and one of my items were missing. I called right away to talk to customer service to get the issue resolved and they would not send me a prepaid label to correct their mistake in sending the wrong item, instead I had to pay for the shipping myself out of pocket and then they said they would refund me the money. (That response right there should have been a red flag for me!)

Beware of ordering online. They will charge you the wrong price and then, even when you prove it by showing the tag on what you received, they won't adjust anything because they say it was a markdown. It was the original tag with no writing on it.

I could almost copy word-for-word what another reviewer wrote on here: "I placed an order that was shipped to me missing five items. I emailed and called. In the call with a very rude customer service rep, which my whole office witnessed, she did not apologize for the items missing. Instead, she told me I would have to fill out an affidavit and a five week 'investigation' would ensue, to see if the items were found. No offer to ship the items." Except, I am missing three items and my customer service rep was a male.

I placed an order that was shipped to me missing five items. I emailed and called. In the call with a very rude customer service rep, which my whole office witnessed, she did not apologize for the items missing. Instead, she told me I would have to fill out an affidavit and a five week "investigation" would ensue, to see if the items were found. No offer to ship the items.

My company is one of their vendors and getting a hold of them for payment is like looking for a needle in a haystack! We sell men's clothing and have shipped thousands of dollars worth of merchandise to them. They were on a Net 30 basis, which means we ship them the merchandise and we give them 30 days to pay for it. The last shipment we shipped to them was back in Jan/2015 and I have tried all telephone numbers listed online, spoke to many customer reps that transfer me to this person then to that person which leads me to an operator.

Forever 21 team is the most pathetic to do business with. I receive an email confirmation from Forever 21 that they have delivers the parcel at my locker on 3 August 2015 however the parcel was missing. After contacting them they said that they will file the claim with their partner logistics company USPS after ten days which calculatively comes to 14 August. After calling the call center folks again they refused to help and postpone the date to 17. They write spam mails that "We are not responsible for lost of package. Contact USPS." USPS says "Delivered at home address." I lost my money and faith in this ** shopping site. Don't shop with them or you'll waste your money.

I'm going to attempt to create an accurate timeline of my troubles which are STILL going after over 1 month from the order date. Sorry for the length but I'm so disappointed with this customer service. July 5, 2015: Order 85 dollars in products from Forever21. July 6, 2015: Order is shipped. July 15, 2015: Order is delivered at 10:02 p.m. Despite me writing multiple notes on door/mailbox asking USPS not to deliver the package... (Not Forever21's fault). Order is subsequently stolen as I was not there to pick up the package, hence the notes that I hung. July 15-17, 2015: Call local USPS location and who confirm package was delivered and admit package should not have been delivered. Advise that I place a claim, file a mail theft report through government website and speaker to reps. Told the next action would be to file reports with the seller for refund (as is the policy).

Company taking advantage of young girls with lower income. Cheap products priced/sort of/cheaply that break after first "use" then cannot be returned. This would be my second time having this awful experience with your products. I have learned my lesson and thus will no longer be shopping at your store, as well as encouraging those I know not to shop there either. Before, I had purchased a pair of shoes in which the strap snapped literally during my first use. $20 pretty much down the toilet. Steered clear of this company for about two years. Recently decided to give it another try and bought a couple items, including a handbag, which again, the strap stitching broke after my third use. (Use meaning I wore it in the evening out on a date for about 3 hours). TL;DR Bad quality, don't get sucked into wasting your money here on items that will simply fall apart. Not to mention you can only return their items for gift cards.

This store is always a total mess. (store on Barrett Pkwy. Georgia) Went into the store first thing on a Sunday morning and looked as if the manager took a broom and swept everything on the floor into a pile. Customer service is always rude. My purchase was with a debit. Kept receipt and tags on product. When I brought it back the girl said she'd give me a store credit. When purchasing I was NEVER told the return policy or I would have never made the purchase. Asked to speak to a manager who ignored me while standing in line. After waiting, she finally acknowledged me and gave me a phone number. Your return policy, service and stores are the absolute worst in retail!!! Never again will I give you money. No one looks at the receipt for return policies and if so, it's too late!!!

If you want your money stolen by the company then this is the place for you. However if you're a hard working person who would like the right to choose where you spend your money then PLEASE refrain from the terrible place. They charged me twice for a transaction here then had the nerve to offer me store credit! If I wanted to purchase $280 worth of items from the store I would have. The only other option is to put in a dispute and WAIT TO GET YOUR MONEY BACK.

DO NOT EVER SHOP ONLINE AT FOREVER21.COM. Their customer service is HORRIBLE. I'm gonna let the world know. This woman named Mary (probably fake) just had me on the phone for almost 40 minutes when I asked her to speak to a supervisor... a supervisor I am convinced now DOES NOT EXIST and she was just playing the game that her customer service agents are taught to play. I ordered from them a month ago and have yet to receive my package, now they want you to sign affidavits and foolishness just to get your money back and give you more red tape... TERRIBLE customer service. They teach their representatives to LIE to customers, and I spent lots of money in their stores... NO MORE. You lost a pretty faithful customer due to your poor customer service, and I will not be spending a red cent either in your stores or online with this company ever again.

I placed an order with Forever 21 and within matters of second I modify the shipping address to be sent to my job. I emailed them and I received a respond two days after stating that the order was already shipped and that it could not be change. Unfortunately I was not home when UPS delivered my package. I reached out to Forever 21 and the guy name Mike ** told me that they could not help me and to try reordering. I explained to him that I was going on vacation the following week. He did not seem like he was concerned and that it was okay for me to spend another $168. They will not give me credit knowing that the order was in transit back to their warehouse. I had to wait till they received the package and then 5-7 business I will see my credit.

2/6/2015 I purchased $63.59 for birthday present. Next day I try to exchange Manager Joshua who is no longer with company was not pleasant and in front of long line told me "if you don't speak English we have policy in Spanish." Because in 2 item's tags were not attach. To me was a big insult, leave the store and left the items there. Contact my bank to cancel payment - not able to do it because my signature was on it. Contact the district manager Ryan ** who is no longer with company. Told me to go back for my items. What they were put back to be sold. They made double profit with my items and they don't want to help me. New manager Michelle and district manager Mary Kate ** cannot do anything about. Who can help me?

My daughter purchased a pair of shorts and matching top 3 days ago. I offered to zip up the top and the entire zipper broke. She never had an opportunity to wear the outfit out. And the outfit cost $50.00. The store had refused to exchange or allow the return of the item. My daughter had the receipt but the tags had already been removed and placed in our recycling bin. For the store to even suggest that the outfit had been misused is utterly absurd. The FOREVER 21 return policy is HORRIFIC. I would not encourage anyone to ever purchase anything FROM THIS STORE. I am a salesperson and would never treat one of my clients in the manner that this Store has handled this transaction.

Our 13-year-old daughter on a school trip purchased a $50 jumpsuit from a store 3 hours from our home. The jumpsuit she tried on fit and the sales lady took that jumper and gave my daughter one from the shelf. When my daughter got home the one purchased has no buttons on it. I have tried calling the store for 16 days all times. There is no answer. I called a store 1.5 hours from our home and they noted this store never answers the phone and actually had some unprofessional comments about the store where item was purchased at the Eaton centre in Toronto. The store closest to us did not have the item in stock. I have been trying to reach head office with no luck.

I wish I had researched Forever 21 because I would have never entered the store and made the purchase. The customer service is very bad and you go into the packed store, rushed out of the line never learning the return policy. When you have a return they treat you horrible and insist you were told the policy when you were not. When I mentioned to the manager how I was shocked about the customer service and this is suppose to be a Christian business she responded with such hatred. I will never step foot in this store or buy anything from them ever again.

I was at Forever 21 in Jersey Gardens Mall in Elizabeth, NJ. I was browsing at the belt section and I notice that the belts that I like didn't have price tags on them. So, I tried to look for the same one that has a price tag, but surprisingly all the same kind of the belts I chose didn't have any price tags. I went to call one of the employee to help me find out what the price is and also let her know that a bunch of them don't have a price. She walked away and said she'll be right back while she ask her manager. When she came back she told me that her manager said to look for same one that has a price, then I showed her that two racks of belt that has the same belts that I like that didn't have any price.

Yikes! I'm absolutely appalled at all the horrific reviews for Forever 21! If only I had read them before I placed an online order for a child's birthday present. Who would have guessed such a large company with stores everywhere would have such horrible customer service. I, too, like many others tried to return items only to be told, "Too bad, it's over 30 days." I explained the items were purchased as birthday gifts, but unfortunately they didn't fit. In order to be sure I got the items in time for the person's birthday, I needed to order well in advance. I explained I'm not asking for a refund, just store credit since I already placed another order with them in the correct sizes, so it's not like they're losing a sale. She said she cannot give any credit and I should have read the return policy.

The new store Forever 21 opened up at Cambridgeside Galleria Mall. Was shopping for my Granddaughter and had spent about 45.00, after waiting in line for over an hour. Then I see a shirt that thought was cute for her so I decide to get back in line. There were about 25 people in front of me, but I decided to wait. Well when I finally get up to the register the girl tells me "oh by the way the return policy is, No Money Back!!" Well that made me furious because the girl before her failed to disclose the return policy to me!!! So after being in line for a long time both times and then to find out their return policy I'm wondering is this legal in Mass?? I will never shop at Forever 21 again!! I refuse to shop at a store that says you cannot get cash back on returns or have your card credited!!!

I was actually trying to get a hold of the corporate office for a few of my concerns shopping at Forever 21. Firstly, let me start off by saying that the atmosphere is great and I love the look of the merchandise here. I really do, and it's such a shame that the clothing quality stinks, the return policy is laughable, and availability of merchandise is minimal. Especially for being sourced in China.

I bought a necklace as pictured and was mailed a completely different one. I had to pay to ship it back to Forever 21 and they are saying item numbers match and that they will not refund me and want me to pay for them to mail the wrong necklace back to me. I have called and emailed back and forth for days. The necklace I purchased looks NOTHING like what I was sent by them, whether it's the same item number or not. That is their mistake. I should not have to pay for a necklace I did not order. The one they sent me is UGLY and has 3 strands and a purple stone. I ordered a necklace with 2 strands and a turquoise looking round silver medallion. Now they have my necklace and my $ and want more $. This should be illegal!!

I purchased a jumpsuit and got too much of a good deal for it. I was excited about it and could hardly wait for it to arrive. Unfortunately I never got that chance to jump in it since it was never received. Upon tracking the package, I saw that UPS left it at my door. Within 13 minutes of it being delivered, UPS texted me with the tracking updates. I went to the door immediately and could not believe there was no package. I contacted UPS and they suggested I contacted the shipper. I could not believe the crap the guy told me. He said I have to wait 10 days for the investigation, and that although UPS said delivered, the package will still arrive at a later date. I asked if he understands the meaning of delivered.

Apparently Forever 21 has a return only policy for on-line purchases. I ordered four linen shirts, the upper arms were cut too small, so I simply wanted to exchange them for a larger size. When I contacted their customer service department (which must be in another country because trying to get my request across to the agent was almost impossible) the person said that in order for me to exchange the items, I would have to visit a Forever 21 store and exchange them. If I had wanted to travel 50 miles one way to the nearest store, I would not have ordered on-line. Further, there was no guarantee that they would even have the items that I ordered if I chose to make the trip to do that. So to avoid further inconvenience, I will return the items for a refund and Forever 21 has lost a long-term customer and a sale.

After spending 2 days in total frustration over attempting to purchase a ladies' top at a store not located in my area and then reading all the horror stories other customers have experienced, I am in shock that a store with this total disregard for their customers (in this day and age!) can stay in business! My story started when my sister came to visit wearing a really pretty floral printed tunic top which was so very reasonably priced and announced that it was from Forever 21 (a store I'd never been in). I immediately checked my local store to learn it never even got this item.

I purchased a swimsuit for my daughter. Never received it. I called Forever 21 to let them know I haven't received it. And asked me to call back in 2 weeks if I never received it, and I did just that. I must say Forever 21 has the worst online customer service ever!! I spoke to a representative by the of **. And I must say she is one illiterate, ** and very incompetent person I ever spoke to in my life! I think they hire all of their customer service reps from off that short yellow bus!!!

I was pleased with Forever 21 because they had nice clothes and I shopped from them, but recently returned couple item back and I was told that I will get full refund and get refund for my shipment fee but it was a lie - I did not get full refund at all and they asking me to pay for shipping that they doing in returning my items back. If I don't contact they will discard my items. That's just a bad customer service because I was told I get refund but now I get email saying I will not and if I don't respond they will discard my stuff that I paid for and worked for that money.

This is ridiculous! Every time I look at something nice it's always sold out. Even brand new stuff gets sold out. Forever 21 is so much like MAC Cosmetics and Ulta Beauty in the clothes category. Everything nice gets sold out. Drive my BONKERS!!!

These clothes are tiny!!! Since when is size 12 plus?? CRAZY! Please learn to be normal for normal people, F21.

I ordered from Forever 21 online and my clothes did not fit. The return form says you can not return items in store so I sent my clothes back using USPS. I was shocked when they notified me at the store that shipping was not covered by Forever 21, so I paid the shipping cost thinking I would get reimbursed with my return items. I emailed Forever 21 to check on the status and never received an answer back. I call this morning to get a real life voice and answer about this situation. The customer service lady was incredibly unhelpful and kept stating she was "understanding" of my situation but would not do anything to help correct the situation. She said it was my responsibility as a customer to know all the policies of the company and that she nor corporate would reimburse me for my shipping cost (which probably cost more than the return money I will receive back).

I was very excited that my local F21 started carrying a good selection of plus size clothing, however every piece I have purchased has come unsewn at the seams. I'm done making purchases at the retailer.

I ordered 6 items from f21 on April 5. It says on their site that it’s only 5-10 business days. I've waited more than that and then suddenly on April 27 they sent me an email that my items are back to the store because they haven’t receive any reviews from me. But I haven’t got any package at all. I always check my mailbox everyday but there’s none. Then I called them yesterday. I want my package and I want a refund because it’s their fault. Or at least 50% off discount. But they said no. If I want my package they’re gonna send it to me but I should pay the shipping fee. How’s that possible? They said on the site if it’s $60 more it’s free shipping. My order is $100 more. I wanted to speak to the manager but the lady said no I can’t. Oh my! I am very frustrated and mad. What kind of service is this?

Worst service. Got a purse, the shoulder strap was missing so I called and they say to ship it back and they will refund me the money. So I did, only to find out their policy is to only refund $10 the max of the return shipping and it cost me 21 from Yukon - the cheapest rates I could find. I called head office pissed about the lie they say.. but the phone do not connect or it ring once and hangs up on your nose, so I emailed from online too but never heard back. They literally lied. When I phone is nobody to talk to on a higher level, and will make sure I tell everybody the sneaky bad practice they do to customers. Shameless company, don't fall for it. You will pay for their incompetence.

Forever 21 is a stupid place to work, especially the one at the Walden Galleria. Let me give you the REAL pros and cons about working here. Pros: the pay, we can pretty much get away with ANYTHING/there's no such thing as getting in trouble here, we employees can even steal here if we wanted to, very few cool people... Cons: we get the ** amount of hours they choose for us, the 10 percent discount is an outrage! We can't do anything about the shoplifters which is making us all look stupid and we usually get security only during the weekend. If they don't let us handle the shoplifters our own way, not only are we going to stay on code red, but we don't make our goal, and if we don't make our goal, we get no hours!!!! Anyway our 3-hour store meetings is just another regular touch base about what's expected from the sales associates but it's a waste of time because it just never changes around here.

Cashier punched in the number 4 before she swiped my card. It approved for .04 cents but left a balance. When she tried to swipe again, the machine would not accept the same card. Called the manager for a reversal. He said there's nothing he can do. I can't make the purchase and he can't void the transaction. He can't called the bank to reverse or release the hold. He is not authorized. I am very upset! In the meanwhile the other cashiers were laughing, saying that "she is beefing for .04" and not the fact that they have tied up my account!

I ordered a dress which was on sale on the Forever 21 website. I was surprised to see pen marks on the white dress which on calling they refused to exchange since their disclaimer says products on sale cannot be exchanged. They've mishandled the product and I have to suffer. The other day I walked into the store and the price tag on a pair on jeans was INR 489 INR. I was charged a higher price and when I noticed it they said they can't do anything about it. Pathetic service from such a renowned brand. Ripping customers.

On March 12 2011, I slipped and fell on the wet entryway of forever 21 at the Tacoma Mall. At the time of the fall I reported the incident to the staff behind the cashier encounter inside forever 21 at which time they had someone go out and clean up all the water in the entryway. They asked me to fill out an incident report which I did. I requested a copy of the incident report which they denied me access to. After the fall I saw my position and was referred to an orthopedic surgeon and had numerous treatments.

I ordered from Forever 21 site March 20th and it's been 11 days I've waited for my items to come - it still hasn't came to my door yet. And every time I call customer service it says it's closed by certain times and I call at the times they are available and it says the same thing that they're closed and I look on the Forever 21 site to track my order and it just says shipped but won't say when it'll arrive or where my items are.. Forever 21 is a decent store but the online shopping experience sucks!

I brought several articles of clothing totaling $158.00. When I received them they were not what I wanted. The very next day I shipped it back at my own expense. Now, they tell me I have to wait 3 months to get my refund. That's crazy!

I give my kids money for school clothes. My youngest daughter loves Forever 21. After today she will never be allowed to go there again. I went to return half of what she spent and they informed me their policy is in store exchange or gift card for the store. What a joke! She purchased them today, I had receipt, and their policy doesn't allow a refund? I am boycotting this store and will never allow my kids to go there and will ensure grandparents no longer give her those gift cards for Xmas and birthday.

A MAJORITY OF THE EMPLOYEES AT FOREVER21 ARE DISGUSTINGLY RUDE. I have been looking everywhere for a pair of shorts that I need for an upcoming trip. The f21 store employee hung up the phone on me TWICE. The toll free customer service team was being rude, and the supervisor refused to pick up the phone even after 5 calls!!! I went to 4 Forever21 stores to find these shorts. Especially I called the store to make sure they have the shorts in stock.

Went in for a return and to find a new dress, left feeling furious and embarrassed. Most of the people who work at Forever 21 (in arundel mills MD) are terrible. They are normally rude but tolerable. Today I had a lady make fun of me to my face with the supervisor standing right there laughing at me along with her. I wanted to cry and I was furious. The way they treat their customers is beyond unprofessional.

My daughter just turned 11. Since she is tall for her age, I took her to Forever 21 to purchase her first outfit from an adult store. (this particular one does not have a children's section). She knows how much I love Forever 21 and she was proud, yet nervous about this "rite of passage." She chose one shirt and one pair of jeans and tried them on. She had to use the bathroom, so we asked dressing room attendant, who suggested a store outside of Forever 21. We went to a cashier and asked her to hold my daughter's outfit. We went to the Apple Store and returned. We grabbed the outfit and stood in line, which was one of the shortest I've ever experienced there.

I bought a blazer online, on sale for $13, however it kept showing up at its regular price of $31 at checkout, I bought it anyway thinking I would just contact customer service and they would see by my order that I had purchased it on the sale date and correct my bill (my big mistake). I call forever 21 - 3 days later and they insist that they cannot see the price as it was on that date, and also that they don't do price adjustments. After asking to speak to the person above whoever it is I'm talking to, she also insists that they don't do price adjustments and that I should have called 3 days ago. This person can see the price was $13 on the day of my purchase and says she MAY be able to do something about it possibly if I send her a screenshot of my order as proof. I do, and never receive a response. Ever.

I will never shop here again! I bought a pair of shorts and 10 minutes later found pants that fit better at another store in the mall. I went to return them and was told even though I just bought them I would only be able to exchange them or get store credit. The sign that had all the policy information, was on the other side of the counter. Maybe the cashier should explain their policies to customers before they buy anything. I will also be calling corporate to file another complaint. I will never shop there again....

Forever 21 has by far the worst return policy. My girl friend purchased $288 worth of junk from this store. About 3 days later, she went to return the items. She was only allowed store credit. Turns out the little girl at the counter didn't even active the card. Good thing she used her debit card. She called up the bank and filed a complaint. The bank gave her the $$ back and told her they would go after Forever 21 for the money. Lesson learn, don't shop at crappy thrift stores like FOREVER 21.

My first (and last!!) purchase through Forever21 came to a total of $182.10. I live in Australia and the international shipping for orders of $100-$200 is $58. Although this is very expensive, I calculated it to be worth it given the number of items I was getting for the price, which still worked out cheaper than buying this many things in Australia.

All my friends and I absolutely love this store! I've never had problems with it, except once. I had bought a lipstick that was completely destroyed, I took it back the same day and they happily replaced it. They have a great plus size selection online and in store, which not many people do. And their prices are fantastic.

I bought a white shirt the other day, but it was the last one in the style and size and it had a big makeup stain on the inside of the collar so the guy helping me said to ask the cashier to discount it. When I asked politely the cashier looked at me like I was ridiculous for asking, and tried to get the stain out with some makeup remover that smelled horrid. She did end up discounting it, but when I washed it at home the stain had bled through from the makeup remover so now you can see it on the outside. She totally screwed me over just so she could try to not give me a discount. Now I feel like it wasn't even worth asking because I probably have to go buy another shirt. I just wish she would've let me take it home and try to get it out myself.

I ordered an e-gift card for a friend for Christmas and she never received it. I have asked them to resend it 4 times and she still has not received it. We've check the email address, the spam & Junk folders, nothing. They refuse to show me any proof that they have sent or resent the gift card. Customer Service told me that gift card purchases are final, even though she never received what I ordered and there is nothing else they are willing to do to get it delivered. So they just stole $75 from me and told me tough luck.

I had gone into the store to speak with the store manager about the assistant manager position they had available and decided to purchase a watch that caught my eye. The manager and I spoke for about 10 minutes and she said she'd call me after later that afternoon to schedule something more formal. Not thinking, I had inadvertently discarded the bag with the receipt.

Got gift cards for christmas, 200.00 worth and spent it all on the online store with awesome sales going on. I paid priority shipping for my order and only received HALF of my order within a week. The other half got lost, still have not received it... I had to wait 3 weeks before I could even have a complaint filed, then once that time surpassed all I got was a refund that I have to wait at least 3 more weeks to process! There is no way to re-order half the stuff I got because it is sold out now and it would be around double the price now as well.

It is a good thing Forever 21 is cheap because that is all they have going for them. My daughters all ordered on-line this Christmas and received about 25% of what they ordered. Retroactive cancellations without any notification. Inventory shown as in stock, sequentially out of stock. Awful. Awful Awful. Awful.

I ordered 9 items from Forever 21 all the way from Thailand and the shipping fees were almost 60$. All together I ordered for 255$ and didn't get one item, which was 32$. I tried to email the customer service and even gave them a call and they said the item was out of stock and then they will refund the money for Jacket but I never got the refund or the Jacket. It was last year October. I studied in US and was a loyal customer of Forever 21 that is why I ordered those items even from Thailand paying those expensive shipping fees. This will be the last time I shop in Forever 21. I don't mind about 32$ dollars but the inconvenience they have caused me was more expensive than that.

I had 20% around black Friday and was excited to stock up on winter essentials, especially with such a discount. My package said it was delivered, but I never got it.. I called customer service, they told me to wait 10 days before they can take action. Weird. But I went with it. Waited, never got the package. Called them again and they sent me a form to fill out claiming I never received the items. Sent them the filled out form, they never confirmed receipt. Sent it again. Still never confirmed receipt. Called customer service and she said they never received it and that I should sent it to her. Finally they confirmed receipt of the form. Then it said it would take them 2 weeks to investigate. They emailed me two weeks later, FINALLY AFTER 2 MONTHS, saying they would refund me and they are so sorry. ** your sorry. I want more than a refund after all that trouble. Are you kidding me? I should have been refunded immediately after I first complained.

I ordered a shirt from my daughter's wish list for Xmas. Turns out someone else did as well. I went to return the duplicate shirt and they tell me they won't take it back - that it was a final sale. Nor will they exchange it. I had all the tags, receipt, etc. Will never order from this company again.

I ordered a package with about ten items from this store. I didn't copy the order number because I thought that they would send me a confirmation email. They never did. Then I tried logging on to my forever 21 account that I made earlier yet they said it never existed even though I had an email saying I got 10% off for signing up! When the package did come, it only had five items and I thought they just sent it in two packages. The second one still hasn't come 2 weeks later. This is a bunch of crap and I'm never ordering online at this store ever again!!!!

I went to exchange an item and found out that their policy is NO REFUNDS. When you pay cash, you can't get cash back. When you pay with a credit card, you can't get credit to your card. When you use a debit card, you can't get credit to your account. YOU CAN ONLY GET A STORE CREDIT. In other words, all sales are final. It's like you're shopping at a thrift store or a store that closing its doors. Come on, get real. No credible retail store has this kind of return policy. I won't be going there again. Ever.

This store is a rip-off. I used the BOGO sale and was charged for an item that were suppose to be free. The explanation that was given was...they put all of the items together and charge you for the highest items even though you were to get one of the higher items for free since you bought one. I purchased 4 bodysuits, which were BOGO. So I should have paid for 2 of them and got 2 of them free. I also had 2 pencil dresses that were BOGO-free. They charged me full price for both of the pencil dresses because it was a higher item than the bodysuit, even though I had paid for 2 bodysuits and got 2 bodysuits free. They charged me 3 dollars more even though every item purchased/paid was accompanied by a free item.

I have NEVER written a negative review but I had to warn people about Forever 21. I ordered a package from their website and the status said that it had been delivered but I never received it. When I called customer service, all they said was that there was nothing they could do. WASTE of money and most rude customer service representative I have ever spoken to.

I had recently ordered 6 items from Forever21.com on 12/29/14 totaling $88.43 and received one package of only 3 items totaling $22.93 on Jan. 3rd. Checked my shipping status which states everything has been delivered. It's now been 4 days since the one package was delivered and my second package is nowhere to be seen or heard. Read several of the complaints on here that are EXACT replicas of my situation. This is absolutely unacceptable! There is no excuse to have this many extreme screw ups! I will not give up till I get my items I paid for or a refund in CASH and not that merchandise credit **. I am so upset about this, it got me sick to my stomach. I am a student and on a really tight budget so I cannot afford to just throw $65 away like this.

I ordered a backpack for a holiday gift. I have had other Forever 21 backpacks and am (was) a VERY loyal customer. This broke the first day my daughter used it with only 3 pounds of weight (yes I weighed it). The customer service person said they do not take returns on used goods. This is not used, it is defective. I think a company need to stand behind their DEFECTIVE goods instead of turning their back. I did NOT spend $30 to get a defective, poorly made bag. Just read the reviews on the item/quality in the link I attached. I wish I had. This is poorly made and Forever 21 needs to stand behind it. I hope that PayPal offers the same protection that a purchase with a credit card would. This is unacceptable. This is an inferior product that should never have been shipped. Read my review and other negative reviews. Buyer beware. Non-existent customer support.

Visited Forever 21 just before Christmas and saw signs all over the store saying 30% off all outerwear, so decided to try on some jackets. While doing so a salesclerk came over to see if I needed any help and told her I was deciding on a jacket and she said it was a good day to buy one since it was 30% off all outer wear. I decided on two: one for myself and one for my daughter for Christmas. When I got to the counter to pay for my purchase I was told that the 30% was on one jacket but not the other, and I said the sign said 30% on all outerwear, and she said one was not considered outerwear. If winter jackets are not considered outerwear I don't know what is. That being said the store is very nice and the salesclerks were very nice and willing to help with my purchase, but was very disappointed with not getting the sale price on the most expensive jacket, which is why I purchased it. It was so busy that day I didn't pursue it and I realize the clerks don't make the rules, but the signage was very misleading and I am very disappointed with not getting the 30% off.

I ordered something from Forever 21 a week before Thanksgiving. My friend had also ordered something and used my address for shipping. We were aware that they would not ship on weekends & that they would be closed for Thanksgiving so we paid for express shipping. I tracked my orders every waking minute so that I would know exactly when it arrived because I've heard bad tales about UPS delivery. On the day my items were to arrive (2 boxes) I went outside and only saw one. Tried contacting UPS because their system said it was delivered but got through to no one.

I received a necklace that I ordered online and it was defective. I returned it to the store and since they did not have it in stock, I was issued a store credit. I was then told I could reorder the item online and to let the customer service representative about the issue I encountered and WOULD NOT be charged again for shipping. Well that was not the case, the customer representative informed me that I would be charged again for shipping even though the item I received was defective. I did not reorder the necklace. I was given the name and phone number of a "district sales manager" in the PA area. I left her several messages and she never returned my call. I also sent a letter to their "Human Resource" department and never received a response from them either. Needless to say, their customer service is horrendous and I will not be shopping at Forever 21 again.

August 24, 2014, I ordered a $75 gift card for my granddaughter and made the mistake of ordering from Forever 21 Canadian site. As soon as I realized my mistake (5 minutes at the most), I called and ordered another gift card from the USA site. Forever 21 said they would credit my card back the original money. I've been made promise after promise for 4 months with them blaming it on my card multiple times. I have 4 granddaughters & I thought I had found the perfect place to buy things they really like at a reasonable price. Never again will I order anything from them. I should have looked at their consumer complaints first. Nothing but untruths from them from the beginning. Unless you have extra money laying around, make sure you don't make a mistake ordering because you will not get it back.

I ordered a large amount of clothing from Forever 21 during their cyber Monday promotion as Christmas gifts for my daughter. Unfortunately, two of the items were too large on her, although I ordered her usual size. I knew from shopping at the store before that they did not give refunds, only exchanges or store credit; but I was surprised to find out that the cyber Monday items were "Final Sale", meaning we couldn't even exchange them for a different size! I realize their clothes are cheaply made, and their low cost is due in part to their return policy, but not allowing even exchanges is really poor customer service and a ridiculous policy in my opinion. I will certainly not be shopping there online again - any money I thought I saved was wasted on clothes that my daughter can't wear.

Been waiting over 60 days for a return to be processed. Keep saying PayPal won't accept return (called PayPal said never received credit). Funny, they had no trouble taking my money out of PayPal. I'm not giving up, I'm so frustrated, it's principle now. Never, never, will I shop there again, nor recommend their store!

Had online purchase and the store would not credit my account for my returns. I only give store credit. BEWARE!!!!!!

Definitely YOU GET WHAT YOU PAY FOR, that is why I can try to understand their return policy. What is totally unacceptable is that an assistant manager has no manners and is rude, and on top of that, a disrespectful employee shouting a sarcastic tone as you are leaving the store. That is what happened to me at the Forever 21 at Lakeforest Mall in Gaithersburg yesterday November 17th around 4 pm. I used to like the store but after that I do not plan on coming back. To Corporate: these kind of people representing your store are really tarnishing the company's name.

I placed an order on cyber Monday. I received the items as promised. I really liked the clothes but they were too big. I went and reordered the correct size. When I looked in the box I noticed the paper receipt said "final sale." I went back and looked at my email confirmation. Nowhere did it say final sale. When I placed the first order on cyber Monday at no time was it posted that this was a final sale order. I called customer service. They explained promotions are final sale and cyber Monday is a promotion with 30% off. I explained nowhere was that posted. The woman told me I received an email AFTER I placed the order stating the rules. I said I receive emails from forever 21 a lot. I even received my order confirmation and shipment conformation. In my opinion it's a little suspect that I never received the email she claims they sent.

I visited Forever 21 at Malad Infinity to buy new shoes but no one helped me for the same. I wanted to buy Day Dreamer strap sandals and no one helped me. I was upset. I was checking online. I got the product, when order the product size was send wrong. Now no one is helping. How can I change the product? Front office people are useless. Not ready to help people. Now let me know what should I do. I want that I must get my product changed. I am very upset when I got the product. Pls help me. How can get the same changed? Pls call me on my no **.

I ordered quite a few dresses online and paid for rush shipping since my daughter's size was not in stock at our local store. One item was clearly labeled as Final Sale, so I knew that one was not returnable. My online order (in my account on the website) and my emailed receipt both show all the other items do NOT have a Final Sale label. However, when my box arrived, the packing slip shows every single item was Final Sale. Forever 21 did not respond to my email for 3 days so I finally spent 20 minutes on hold to speak to customer service. The rep informed me that because I had used an online code, the entire order became Final Sale. She claimed this was stated in the code's fine print. I read the fine print and if I had seen that, I would NOT have placed the order. And there is no way to prove it now since the code has expired. I will NOT be shopping there again.

I bought items online and when I received it I didn't like any of it. Well guess what! I can't return because all items say final sale! When purchasing they had a promotion going on where you spend a certain amount and you get 20% off... Well when doing so, your items are considered SALE ITEMS (mind you, none of my items I purchase were from their sale section) in which you may not return OR exchange! It did not say this while I was checking out nor did my confirmation email say this either! Customer Service said it was in the detail page of the promotion banner..Bull Crap! Cheap Product, Cheap Service! They FOREVER lost a customer!

I bought a dress in the Forever 21 store and the dress was stated a size medium on the tag. I went home to try it on and it was actually a size small. I didn't try it on in the store cause I buy dresses from there all the time in medium and they always fit no problem. Well the small was way too small and I went back to exchange it and they didn't have a medium. So I decided to return the dress all together. I am aware of the return policy, but since the item was incorrectly marked I figured I would be able to get my money back. The manager told me there was nothing she could do about it and it wasn't "her" problem. Not to mention, she had a serious attitude. I did not want store credit as I would not have bought the dress to begin with if I knew it were a small. She refused to give me my money back and now I have to go lay out more money on another dress. So ridiculous. The return policy sucks.

Had placed my online order on 28th of October 2014 for a total amount of Rs. 27331 (inclusive of shipping charges). However, since I didn't receive any word from, I called them on 9th and was told that it would be delivered soon. But since I hadn't received my stuffs by 10th, I called them on 11th and finally on 13th, after a long wait and only after I called them I was informed about my stuffs being cancelled without any information. I was so angry but waited for my money to be refunded so I called them again on 24th and was told that it would be refunded within 5 to 7 days. Today is 21st and now when I called them they are asking me to wait for another week more.

I was looking for yoga pants. I had bought some from Forever 21 online. They weren't what I expected but I just decided to keep them. They were of a very heavy polyester, somewhat like a girdle. I'll probably never wear them. So I figured that was my own fault for shopping online. It was just that when I looked in store, the selection was so nonexistent. I bought two pairs of yoga-ish pants. I realized that I couldn't wear that fabric when I got them home. I went back the next day and was told I could only get store credit or an exchange. If they didn't have what I wanted, why couldn't I get my money back? I don't think it's fair. As far as I noted, there is no posting of this policy. I think if you're going to have a no refund policy, it seems like it should be posted loud and proud. Honestly, I generally just keep the clothes I don't like. This is the first time I decided to return the items. If I had known about the policy, I would never have shopped there in the first place. I did get a store credit but I will never use it.

In an attempt to bulk up my resume I thought it would be a good idea to call Forever 21 to verify my dates of employment with their company. So I googled "forever 21 employment verification", obtained their corporate phone number, and called. I was unable to reach a human being and unable to leave a message as their mailbox was full... So I called the store I used to work at by my house. The woman I spoke to on the phone told me she couldn't help me with that, and that all that information got sent to corporate... So I called corporate again, just in case. Same thing happened. I tried a few different routes to try to talk to someone who could maybe help me, including their customer service option, which was also useless because I was put on hold for 20 minutes, eventually just hanging up.

I spend hundreds of dollars with Forever 21, as I have teens. I purchased some cheap shoes that upon arrival, I opened the box and they look as if they had been worn. I did not remove anything off the merchandise. I sent an email to F21 to let them know about the shoes. I had a family emergency and forgot to send the shoes back right away, however I did as soon as I remembered. I received an email yesterday stating they would not refund my money and they were sending them back to me and charging me shipping. Customer Lost for life!!!

I have had to resort to public forum in an attempt to get some notice and maybe a phone call about my gashed knee. I fell at a store in Ga. Forever 21 is an abomination to the terms customer service, customer satisfaction, legal department.

I shop at this Forever21 about twice a month spending $80-150 each visit. Today's visit I paid a bit differently than I normally would. Cash and two debit cards. I was short by $4.91. When I asked to remove the two camis that are $1.90 each of the transaction I was told this could not be done because my cards had already been swiped. Now, instead of trying to figure out how this could all work for both the customer and the store, I sat there for about twenty mins as they called payroll and IT to get this problem fixed. I clearly understand I messed up by not having proper funds; but to have me sitting there with my one year old child while they tried to figure something out was out of control.

The forever 21 store (#1058) in Queens Center Mall, NY makes returning items so difficult. When I return items that I've purchase online at my local store, the employees always make me wait over 30 minutes. The first two times they gave me the excuse, they ran out of gift/store credit cards so they encourage me to look for items I can exchange with instead of returning. After I declined, they told me I had to wait until someone redeems a gift card. Meanwhile none of the employees are looking around for any gift cards. Finally after 30 or so minutes passed, the manager would pretend to look in the drawers and miraculously she would find one. So this time I came prepared, I brought two gift cards. Again, they told me they ran out of cards, so when I told them I had some on me the cashier looked surprised and told her manager.

I was visiting New York from Texas and my wife & daughter can't refrain from shopping at your store. So while in the Big Apple, we go to Time Square and encounter some of the worst customer service I have ever dealt with starting with what I guess were security. I asked the guy about the store and he became quite upset and told me to ask one of the other employees.

If you do not receive your gift card, the only options are:

I ordered some necklaces, rings, a bangle set, a pair of joggers, a tank top, and a sweater. I only got one set of rings when I had order two, and I didn't get any of the necklaces! All I got were my joggers, my tank top and a set of bangles. I read the email I got saying that my ordered shipped, it said it might come in separate packages, which has never happened when I ordered from there. Since I have never had a bad experience from this store, I gave them a few days to get the other half of my order, but it's been way over due! The email said I'd get it by September 3, 2014, but it's the 14th now! I just tried calling customer service to ask about my order and the recording said on Saturdays and Sundays. They're only open 8 am-5 pm, and said they're closed which doesn't make since because it was almost 10 am when I called. Hopefully I'll get the other half of my package, but I will never order anything from Forever 21 ever again.

I have been shopping at Forever 21 for the past eight years of my life, ever since it opened in my mall. All the reviews I've seen on this site seem to give it such a bad rep, but in my eight years of shopping at my Forever XXI location, I have NEVER encountered a customer service issue. I go to the store on a weekly basis. All their clothes are amazing and well-priced as well as stylish, comfortable, and trendy.

I bought a necklace and I didn't realized it was missing some pieces until I got home. I tried to returned it to the Stonewood mall store and the cashier very rudely said jewelry is not returnable. I asked to speak to the manager and also very rude and with an attitude responded That I should have check before buying it. I was very upset and left the store leaving them the necklace without them returning my money or exchanging it for something else. Very disappointed with the experience specially because they don't know how to handle situations like this in an professional manner. They need more training to know how to treat or react to customer service. Customer are always right.

I work at the mall and I thought it was best to walk into Forever 21 to purchase a pair of better fitting pants for work. I purchased the pants without trying them on and when I went to the bathroom to try them on, they were very ill fitting. In the act of trying them on, the tag came off the pants. I returned back to the store and the manager, at the time, gave the cashier permission to do the exchange.

I'm a frequent shopper at Forever21 located in Queens Center Mall, NY. It's around 9:15 and after waiting 15 minutes online, the cashier swiped my debit card for me and after I entered my pin, she goes sorry, the register only charged my card 4 cents, if I can pay any other way. I did not have enough cash on me so I said no. She called over another girl who said my only options were to wait 30 minutes while they called it up to fix the register or go to a ATM. I told them the ATM would charge me a $3 fee. She tells me she can give me a 10% discount only. Wanting to get out of there and since I couldn't cancel the transaction, I went to the ATM. When I returned back, she told me I'd only be getting $1.80 store credit. What can I possibly do with that? It's ridiculous that I had to pay for their mistakes and they couldn't offer me anything better.

I've been with Forever21 for 2 years now and I've filled each position from sales associate, to fitting room, to cashier. I've read several of these reviews and see that most center on the return policy/unprofessional employees/poor customer service. I am not here to defend the rude employees. We are paid to serve the customer in any way we can.

Wow I wish I could give them no stars whatsoever. First of all, I have to admit that the clothes are somewhat cute and cheap materials of course. If you have/had any problem with Forever 21's Gift card, then I think you shall stay to listen to my story. So one day I went to the mall with my friend and we got some really cute stuff at Forever 21. We tried them on, blah, blah, blah. I had a dress, flowy shorts, and a really cute white top. I went to the cash register to purchase my stuff, then asked them to CHECK my balance on my Gift card (NOT USE IT). So this Lady swiped my card and the total price was still expensive so I asked her kindly to remove the white top (BTW MY GIFT CARD WORKED WHEN THE LADY SWIPED IT, I HAD MONEY ON THERE).

Forever 21 is my daughters favorite store. I shop there often and consider myself a very good customer. Yesterday, I was there to purchase a birthday gift for my daughter's friend. I was sending pictures via phone to my daughter for her opinion regarding my purchase. When I was at the register paying for the items the cashier Tori ID# ** explained that one of the items was clearance and cannot be refunded/returned. At the moment when I was taking my receipt to begin walking away from the register, my daughter texted to state that she actually thought the other shirt would be better. While I was STILL at the register I told Tori that I would be right back to quickly get the other shirt instead.

I went to the Forever 21 in Natick, Mass, brought about 6 things to the register, paid with my debit card. Still standing there, I checked my receipt. I realized she never gave me the sale price for one of the items. I brought it to the girl's attention and she called the manager over. After 15 minutes, the manager said, "No, we can only give you store credit." I said, "I just want to cancel this order," and she refused. I said, "You are freaking kidding me? You overcharge me and refuse to fix anything." She then said I was swearing at her, Ok... didn't realize that was a swear. I asked to redo the whole transaction with the discount, but she refused saying I was being rude, and therefore will do nothing. I felt she was extremely rude with no customer service whatsoever. She even called security. The cop even agreed they have to give you the advertised price. I have never seen a more disgusting manager! I never left the counter!!!! I was ripped off! I feel this wasn't a return policy because their clerk didn't know how to do her job.

We ordered a swimsuit. It did not fit. We shipped it back. The warehouse said it had been used. Remember it is March. Here I feel like we were ripped off by this company. Do not buy anything from them.

I am a regular customer at Forever 21. I had went into Forever 21 on 4-8-14 at the Hanford Mall and purchased my son two pairs of pants, a woven button up shirt, a pair of shoes and a LA logo t-shirt. I also purchased a basic spaghetti strap, a blouse and a basic t-shirt which had a hole in it. On 4-10-14, I went back into Forever 21 to exchange a pair of pants, the basic spaghetti strap, the blouse and also the regular t-shirt that had a hole in it. When I got up there to exchange it, the assistant manager was very rude. He told me that the spaghetti strap shirt was the only thing on the receipt and not the blouse or the basic t-shirt or the pants. He rudely grabbed the clothes out of my hand and gave me a gift card for the basic spaghetti strap that I exchanged for $1.34 and offered a 2-dollar discount. Every week that I get my paycheck, I take my kids to Forever 21. That is their favorite store and all they wear. The cashier I paid with was Erica **.

I recently ordered a few things from Forever 21. I ordered a pair of shorts and on my invoice, there is the name of the shorts, the item number, BUT I RECEIVED ANOTHER PAIR! There was no notice whatsoever of changing them. If they were even nice but the short looks cheap and it's less than I paid.

I was visiting family in Ohio and decided to attend the Forever 21 in Tri-County Mall. There I found some black pants I liked. Looking over the pants I noticed the strange tag. It seemed as though one side of the plastic tag attachment had been tied to hold the tag on. I went back to find another pair. When I went to check out, the cash register worker told me it was probably a faulty tag and it shouldn't be a problem. Taking her word I bought the 29.80 dollar pants. Later on I decided the pants weren't for me so I made a trip back to return them. A different set of employees was in, but I didn't worry because I hadn't removed any tags or wear the pants for more than trying them on at home.

I bought a jacket from Forever 21 one month back. The very first time I wore the jacket, one of the buttons came out. I was in India for vacation so could not do anything about it. After coming back to UAE, I went back to Forever 21 store @ Dubai Mall with the jacket. On the counter, first the employee tells me to stand in the queue even if I have a complaint. So I waited for my turn to Complain... Then on my turn, I told the employee at Forever 21 that the button broke on the very first time I wore the jacket, and she said, "I need the bill." I didn't preserve the bill.

My wife shopped early for Christmas. Then her father passed away on December 12th. When our daughter opened her gifts a few things had to be returned. No problem with other stores (PacSun, etc.), but Forever 21 wouldn't accept the returns because it was 30 past the purchase date. I've talked to two different customer service managers and their story is the same. "We have a very strict return policy" they tell me. Really? A death in the family and you folks have no compassion? Just because it's policy does not make it correct. The government once had a policy - no, it was a law - that forbade women from voting. Sometimes you just have to change that policy! And this from a supposedly "Christian" company. Is this an example of Christian values? Oh, please! Shame on you. We've spent at least a thousand dollars at Forever 21 in the past few years. And all we're talking about is less than $50 in returns... unworn, tags still on. Can anybody help me here?

Purchased 2 items that were not on sale then was offered a promo code, which I in turn used. The items were too large I returned them asked for a credit as there were no smaller sizes. I was told no I would have to pay to have the items returned to me at a fee of $8.95 as the cost was over $50 (mind you regular order are free shipping with a order of $50 or more) or they would discard the items. Because these were sale items and they did not give credit on sale items. Horrible customer service! I will never buy from this company again online!

Terrible customer service. I paid 28 dollars to have my order next day shipped to the hotel that I am currently staying in. Only to receive one of my items in the wrong size. Within less than one hour of finding this out, I contacted customer service. The agent I spoke with was (I have the name if contacted by Forever21) will not disclose here. I asked for a refund on my shipping costs because it's ridiculous that I paid for next day shipping only to receive something in the wrong size. In my opinion, when a customer is paying that much for shipping, no mistake like that should even be made. She informed me that I had to send her an email with a photo of my item displaying the wrong size in order to process my refund for shipping costs. I did this within ten minutes of getting off the phone with her.

Forever 21's shipping literally takes forever. It is ridiculous how many hoops you have to go through just to receive an order. I ordered 2 weeks ago from Charlotte Russe and Forever 21. I received my order from Charlotte Russe 5 days ago yet I ordered from both companies within minutes of one another. It is ridiculous how Forever 21 has USPS deliver orders to your house after receiving them from UPS. It makes the process a lot longer than it should be.

I never did receive a call from anyone higher up in the company. The giver of my daughter's gift did finally find the receipt. We took the defective jacket along with a dress that is not what my daughter wears with the receipts back to the store. The girl that helped me (not the same one from the previous incident) was extremely rude. She was cutting me off mid-sentence. She did not show any kind of courtesy whatsoever. I explained to her that one manager already approved the return. She rudely responded with "Yes, I remember you." I got it approved and left with a gift card for store credit.

Ordered several items online. Only ONE item was advertised as a final sale. This was clearly stated during my check-out. I was very surprised to get my purchase with a receipt that shows all of my items are FINAL SALE. I check my order online and it shows only one item is a FINAL SALE, but somehow my receipt with my package magically shows everything as a FINAL SALE. I called Forever 21 and they told me that because I had used a coupon code, that all the items became a final sale. THIS WAS NOT STATED ANYWHERE WHEN USING THE CODE OR ON THE STATUS OF MY ORDER WHEN CHECKING ONLINE. The code was for a lousy 10%. This is FRAUD. A company should not be able to honor a coupon without adding a disclaimer about its return policy when using it. They also hung up the phone on me when "transferring" me to a supervisor. I will never order anything from this store again. BEWARE.

I read reviews here and I have purposely made an account to warn other people who are purchasing from F21. I never had a problem with them. I bought boots from them two years ago and didn't know about their return policy, but I accepted their store credit because it was my mistake by not asking about their return policy. But I had a new problem with them. Last month like two weeks before Black Friday, I purchased four items from F21. It was three shirts that are the exact same style (raglan top) in three colors. I also purchased a cardigan. After spending a day outside, I decided to go to the store and I saw these things in person and didn't like the fit. I didn't mind paying the return shipping.

I frequented the Forever 21 outlet store in Mid Valley, Malaysia with my mother on December 30th, three times in the same day! Yet the day ended with us leaving with zero buys and plenty of unhappiness. We bought two articles of clothing on the first visit, obtaining a 10% discount with my student card, since I am a Malaysian currently studying in Singapore. The second time, there was no discount albeit my ability to produce my student card, because the item we wanted to buy was on promotion. The third time, however, was when the problem sprung its ugly head.

My daughter received a defective F21 jacket in a gift exchange. The giver of the gift did not bring the receipt with her and could not find it upon returning home. I went to our Forever 21 store in Lancaster, CA. They did not have the jacket in stock. The girl told me that we could do an even exchange if they did. I asked for store credit so I could purchase it when they did have it in stock. She said they don't do that if there is no receipt. I asked if she could check with another store or order it online. She said they don't ship store-to-store and they cannot order online! I asked her if she realized that this was the 21st century! I talked with the store manager and she wouldn't do anything for me, either.

Let me begin by saying I have ordered online from Forever 21 since 2008, and have spent thousands of dollars with them. I have never had any issues with returning or refunds until this incident. I placed an order with several items, and among those, I wanted to return a scarf and a coat. The coat was defective, it had a small tear, so I shipped it back to them along with the scarf (the scarf was not defective). I only received a refund for the scarf, and I contacted them about the coat through e-mail. After some back and forth I called them, and the girl over the phone told me that the inspector found the coat to not be defective, and that they would be mailing the coat back to me and I would not be given a refund.

I placed an order online at Forever 21. At the end of the order, I added the promo code for a mere 10% off. I just received my order and see that all sales are final, because of this. You know that they do this on purpose so at you can't return or exchange. I'm so annoyed.

I am very disappointed in the customer service I received over the phone. I placed an order and it was sent back to you guys... When I called on the 14th to ask if Forever 21 received my package (so it can be sent back to me) the lady told me she has not received it and I would get an email telling me when Forever 21 got my package so it could be sent back & that my package would definitely be at my doorstep before Christmas eve. It is now the 19th.... 6 days away from Christmas and I do not have the presents I ordered! Nor did I receive an email of any kind.

I placed an order online and Forever 21 doesn't required delivery signatures. Then I had never received the package, I waited and waited for an answer to locate my package and not only the lady I spoke to at the phone was extremely rude she told me I was not going to get reimbursed because UPS dispute and said they delivered the package when I had never received it. My problem is that why Forever 21 doesn't require a delivery signature. They told me it's lost and that they were not going to give me 133$ back.

I placed an order online with using the final sale code applied for 1 item only. However the code applied to all items eventually 10% off all items. When I received the items, most of them were not as the size as they are described online, some too small some too big. I spent over $160 and I am a loyal customer. I went to the store and asked for store credit, which I will eventually spend the same amount of $ to shop when I have time later. The associate refused my request because they were all final sales (no jewelry items). I am sure a lot of people agree that its policy is very ridiculous! Whoever created this policy does not know what a good customer service is in USA and if this makes sense at all. I did not ask for refund. I just need to exchange for store credit. I am very upset and I do not want to shop at Forever21 anymore unless they change the return policy.

I placed an online order with Forever 21 and the quality of the kids items just were not up to par. I took the items back to the store and they told me the items were final sale and they could not issue me a credit or take the merchandise back. I was furious. I order items from WalMart and Old Navy for kids and I have NEVER had this be an issue. Somehow I ended up with two items of the same thing and I only wanted one and they refused to take it back. NEVER AGAIN will I order online from Forever 21 and I'll be awfully hesitant in visiting their stores for that very reason.

My boyfriend and I placed an order through the Forever 21 website. I ordered a pair of boots in a size 6 and waited patiently for them. Eventually the box showed up at my door, battered to hell. Luckily the product wasn't damaged, however the size was completely wrong. The box said 6, but the boots themselves were a size 9, leaving me to believe that someone put the sizing sticker on the box upside down, which in itself is idiotic. I wanted an exchange for a proper size, but the website said they were sold out. I find this completely unfair. I shouldn't be faulted for their mistake. Just because they didn't send me the right size to begin with, now I can't have the boots at all? They offered to refund my money obviously, but I didn't give them my money in the first place to send me the wrong size. I am beyond pissed, and will never be ordering or shopping from this lazy store ever again.

First I would like to say I have been shopping with this company for a while .. I placed an online order in August and the clothes were so cheaply made that I had to throw them away after one time of wearing them .. And don't ever try and wash the shirts. They had strings hanging and buttons missing after one wash on gentle cycle. I know there's a thirty day return policy on unworn merchandise. But for this company to not have any compensation for defective merchandise after one wear is totally ridiculous .. I will never spend my hard-earned money on anything in this store again and will inform any shoppers who are considering shopping with forever 21 that. It's not worth it... Go to another competitor and they will give you better service and better quality clothing...

I was at your Forever 21 location in the Eaton Center yesterday and would like to give your company some feedback which I think would greatly improve the experience of other customers.

Approximately one month ago, I placed an order online with Forever. I needed work clothes for a new job I had gotten and F21 had a bunch of cute inexpensive slacks and blouse choices so I compiled an order ($148 and some change) and my husband went online and paid for it. When placing the order, he mixed up the area for billing address and shipping address, so my clothes were being sent to his mother's house which is still his billing address since our address isn't permanent for the time being and instead of his proper billing address he put our current address. He also did this when paying for an order I placed with another site where I ordered some work shoes.

My son, has been trying to resolve a claim since December 2012. The escalator tore the toe out of his shoe and almost got his toe too. He has received NO action on the matter on a $100 claim. He has contacted Katlin (I don't have her last name) at 213.741.8844. She seems content to keep delaying any resolution. On Monday, Oct. 7, 2013, I called her boss, Raymond **, and left a message asking him to call me back. As of this time, Oct. 9, 1:30 PM Pacific, I have not received a call back from him either! His voice mail did not indicate he was out of the office, so, I'm left to believe Forever 21 customer service has a policy of just totally ignoring their customers! This has been going on for CLOSE TO A YEAR! There is absolutely NO valid excuse for this behavior. I have asked for the the name and phone number of the DIRECTOR that is responsible for customer service. But nothing yet... This is disgraceful!

I placed my order on 8/24/2013. I picked what I wanted, paid for it and waited. I was so excited tracking my order and all. 10/02/2013 my package arrives :) or so I thought. I opened the box to find out that only one item was there out of the two items purchased. Okay, I am annoyed but I know they will make it right, just gotta call customer service, right? Wrong. I call customer service and explain what happened and they say, "We will email you an affidavit to sign to say you didn't receive your item(s) and we will investigate. It will take 3 weeks." "Huh. WHAT, three weeks? NO, let me talk to your manager (on hold 5 mins)." Desiree, the manager, says, "Sorry about this. It will take only one week. You have to sign the affidavit first."

When I heard that Forever 21 was adding a plus size section, I was very pleased that they opened their doors to a wider range of consumer. Pun not intended. Being plus sized and in my late 20s, it's difficult to find clothing that fits me right and is age appropriate. I like the hip and upbeat style that Forever 21 puts out. Much like other sized-split clothing stores, the plus size section has larger versions of what the store already sells as well as its own collection. I went to the store on my lunch hour and was able to browse around the many choices they had available. I picked up 5 shirts and left happy with two of what I picked up. They didn't have a few shirts that I would like to have in my size, but I guess they are selling out quickly of their styles.

I ordered 7 items on the 8/21, they were shipped on the 8/22 and it says that my ordered have been delivered at my front door on 8/27. However, I haven't received anything yet. I called the Customer Service and they told me that I had to wait 10 more days to make sure (?) it's not here, and that only AFTER those 10 more days I can start a process for missing items. This is not the first time I order stuff are F21 and I'm very disappointed and annoyed by all of this. I really want the items I PAID FOR, and if not, I'd like to have my money back. This is just stupid.

I posted to Facebook my complaint about the error in my online order from Forever 21. On August 13th, I ordered a Black sleeveless shift dress (product #2040496072) in the only size available in the drop down menu which was Large (that is also the size I needed). I wait 6 days for delivery, open the package (which included the invoice stating I ordered a Large) and it's a Medium. I tried to squeeze in it but that was not working. I called the customer service # and was told that although it was a final sale that since it was their error, I could exchange it or get a refund either at the store or by return shipment. I went to the store IMMEDIATELY after calling. The store clerk says she can't refund but will exchange. However the store (East Brunswick) doesn't carry this dress.

I purchased a denim shirt for over $30. When I went to put the shirt on, the button pop right off, so I sent it back for an exchange. They eventually returned the shirt saying it looked worn due to a white stain on the front and the tags were put back on with a safety pin. First off, it came with the tags attach by a safety pin, a unique one at that. Second, I NEVER GOT TO WEAR THE SHIRT. Third, I can't find a white stain anywhere. If I was trying to be deceitful about it, why would I send it back rather than walk it in a local store to have it returned. I have attempted numerous of times to get supervisor/managers to call me back to no avail. I will never purchased another thing again from 21, online or in person.

I was recently in the Forever 21 in Scottsdale Fashion Square. I bought a dress, and because of my bust size, I had to get a large to accomodate the size of my bust. I decided about 10 minutes later to return the dress because I wasn't in love with it, I just got it because it fit. Well the return policy is store credit or exchange, which I wanted neither. I wanted my money back to my card. When I told the associate this, she called over her manager. She told me the same thing. I finally said, "Fine, I'll just keep it. " The manager then said to me, "You should be lucky to find anything that fits you in our store, maybe you would have luck at Torrid (the store for bigger girls, nothing under a size large in the store.)" I was appalled that she would say this to me and her other associates around her were laughing. I felt very embarrassed and promptly left the store. Needless to say, I will never shop in that store ever again.

My daughter ordered several items from this company. Their IT dept screwed up the order, cancelled it after two weeks and then their Customer Support team tried to tell us it was US that cancelled the order. After clearing that up, they said WE needed to go to the effort to redo the order, and they would give us a 10% discount and express shipping IF we did it in 2 days and WE would have to email them to get the credit for the discount and the shipping! I have not even received the credit for the first order after 3 weeks! I will NEVER DEAL with this company and I highly recommend that anyone reading this review THINK TWICE before doing so as well. This is NOT how I expect to be treated by a so-called Christian company.

I have never had any trouble making an online purchase for 8 years, and they cancelled my order two times saying they cannot match my card name and my address!!! So, this must be their system problem not mine, because it never happened in other online purchases. They are asking me to place the order for the third time!!! Very, very bad!

I entered the store 15 minutes prior to closing and found exactly what I was looking for. There was only one left of the item and the fitting room was closed. I asked the sales associate at the register if I could hold it until the next morning being I worked in the same mall. She told me I couldn't quite a few times in a quite rude way, then said I could ask her manager but responded by saying she's going to tell you the same thing. She repeated this a few times as well. I told her “Okay, I understand but I'll ask her.” I asked the manager if I could hold it being it was the last one, and I would be back first thing the next day. She as well responded with no and was not very nice about it.

Something is definitely odd about Forever 21. I purchased 2 pairs of sandals from the online site. I did have to pay shipping as the sale was under $50, but that's not the weird part. They actually charged me the state sales tax in my state (which is 6.25%) on one of the pair of sandals, but not on the other pair. In Massachusetts, clothes and shoes (including sandals) are exempt from sales tax under $175.00. I called their customer service department, and spoke to an absolutely clueless idiot who could not explain why the company would charge me tax on a non-taxable item by the state tax laws that I reside in. She also could not explain why I was charged a sales tax on one pair of sandals, but not on the other. What a fraud! Forever 21 sucks and so do their customer service morons. Helpful hint to all the employees there = start looking for another job because the company sucks so bad, it's bound to go bankrupt eventually.

I have not received my merchandise with Forever21. They refused to replace the order or cancel the order, yet they have initiated an insurance claim with UPS and have told me that UPS will have to refund the order. Despite UPS's claim to have delivered our package and left it at our front door, we have not received our package. Unfortunately, our town and nearby towns have streets with the same name, and UPS, whenever its usual delivery person from our area is on vacation, assumes the address on the package is incorrect and then delivers packages sometimes three towns over and to a different number.

On 06/14/2013, I went to the Forever 21 in the Arden Fair Mall in Sacramento. I chose over five items from the cosmetics and tools area, where there was a sign posted on each of the three sections. The sign said "Cosmetics and Cosmetic tools on sale" and had original and sale prices listed. I went to purchase and not a single item came up for the sale price. I politely showed cashier Katie the signs by the products and she acknowledged them, and asked for assistance changing the price. Then came the store manager, Candice. She went over and picked up the sign directly from the bin where the items were. She then came back and simply said she wouldn't change them price for me. I calmly explained to her that it is clear cut: a sign and a product, and the price should be in the register. She refused to honor the printed price of the sign. I left those items behind. This is an example of poor service at the Forever 21 in Sacramento, CA.

I ordered 20 items from Forever21 website on April 28. My shipment was delivered on 5/3/2013 by UPS. When I received the shipment, I first noticed that the pack was very light for 20 items inside. Also, the box was damaged and it was re-sealed with clear tape. I opened the box and to my surprise, out of 20 items, there were only 4 items in the box. The receipt that I usually get with all items detailed was missing and all empty plastic bags were inside. I called Forever 21 customer services and spoke to Adriana on 5/3/13 and did the report. She didn't file a report because I called back 1 week later to find out how they would solve this issue and another rep told me there was no report on the system.

I've never really had any issues shopping at the Forever 21 at Scottsdale Fashion Square. The employees don't ask if you need any help, but the quality of clothing is pretty crap so I guess that's to be expected. However, as I was checking out today, I was dealing with the manager. Her name is Alexis and she is a major **. I was having some issues with a gift card and she was incredibly rude about it. Dirty looks, ** attitude, etc. This city is full of **. But when you're doing your job, suck it up. I don't know how this girl got promoted to manager when she clearly has zero customer service skills!

I went in to the Oakwood mall location last week because my sister was an employee there for a total of three shifts. She was employed for about a month and a half and they called her for most of the shifts and said to not come in. She went in and put her two weeks because she could be getting extra hours at her other job. The manager on duty, Whitney, told her "Get your ** and leave. Don't come back." Then when it was time to get her check, they tried paying her only for .75 hours. That's 45 minutes. When she asked to have it reviewed and corrected, both of the co-managers said they didn't have time for it and sent her on her way. I then went in to the store to ask why she was spoken to and cursed at the way she was and asked for a number for someone over them that we could speak to.

I've place an order with Forever 21, and they took it upon themselves to add an extra item to my order since the Rosette Clips item were out of stock. When I placed the order, it specifically stated that the item was available. To top it off, I ordered the express shipping, which was $18.95 for item I didn't even receive. This is the second time I had a problem ordering from Forever 21. I once did a standard shipping, and I didn't receive it until 45 days later. Their customer service sucks completely! I was told I was fully responsible for extra items, and there's nothing they can do about it. I spoke with a representative, Ruby, on May 18 at 12:45pm. It was a horrible experience. I would never ever order from this company again. They would not see a dime of my money!

I ordered shoes from F21 two weeks ago. UPS tells me that it was delivered last week at my door. I was home at the exact time and date that the package "was delivered," and received nothing. No one came to my door and I didn't even hear a UPS truck go by. I live in a circle, small complex so I hear and see everything, especially when a big truck comes in. So it's not likely that the delivery truck even made it to my street. F21's customer service is slow to none, unsympathetic. Having been a loyal customer for years and having spent close to $1000 at that store and online, there is no recognition and no empathy. How a big company can take a week to get back to me is unacceptable! I'm waiting on an investigation and hearing nothing from both parties is frustrating and plain wrong. Other large apparel companies I know usually reship the item at no cost asap.

I went into the store looking for certain items and wasn't able to find them because they're always moving stuff. It's really irritating and confusing. Every time I go in there, I have to wander around the store for an hour just to find the 1 item I came in for because it's not in the same place it was a month ago. I asked an employee where the items I was looking for would be and even he didn't seem to have a clue where things were. He said that if they weren't in the area I was in, then they didn't have anything like that. I walked into the next area to find many of the items I just asked him about.

I bought shoes for $25 - expensive by F21 standards. The fabric split the first time I wore them - clearly inferior quality. They refused to take back or give credit because I wore them. Hello, I had them on less than 2 hours. The fabric was so thin these things should have never been sold. Then they told me I could get 10% off my next $50 purchase that expires in 7 days. **? So, I get the privilege of a $5 discount on $75 worth of crap? No thanks. I've spent hundreds of dollars at this place. I never expect great quality; most of their stuff is only $5-$10. But if a product is clearly defective, you take it back. They will never get another dime from our family. There are much better options out there.

Try not to order online from them. If you do and find that you need to make a return, it will take forever. Wow, what a coincidence that forever is in the name. It takes forever to get an order accomplished if they decide they need proof that it is you that is actually ordering if you are sending the items to someone else's address. It takes forever for them to get your email and respond. I wrote an email, and they don't check their emails every day. It took a week to get a response. I had to call my credit card company to tell them that it might take 2 billing cycles to get a credit for a return which I sent back 13 days ago, because I was worried that I would incur interest charges. Before I contacted my credit card company, I tried to contact the retailer by sending them a message on their website to ask when my specific order would be credited. I got no response because like I said, "It will probably take forever." I could not wait for that because my monthly due date is approaching.

I purchased a few items from Forever21.com and when I received the items, they were not what I was expecting and some were actually too big. So I returned the items within their online return policy date. A month later, I realized I had never been refunded the amount of the returns from them, so I called and spoke to a representative and she said that there was an issue with the card that I used. However, the card used was my debit card, and I use that card regularly and nothing has changed with the card. They told me they would re-process the refund and it should go through within 2 weeks' time at least.

Forever 21 customer service is terrible. I called in because I ordered a bunch of shorts online, and all of them were too small. Because I used a 10% off promo code, all of my items were final sale. The girl on the phone was extremely unsympathetic and rather rude in telling me that they do not offer exchanges and as far as she was concerned, it was my problem only. She promptly hung up on me afterwards, probably to get back to her nap.

I had ordered some shoes and clothing at forever21.com. When I received my order, some of the items needed to be exchanged. I called the company only to find out that any items that you purchase at a sale price are yours forever! Must be how they got the name! I asked if I could exchange the items for a different size. Big fat no! The service rep just kept reading the "script" to me. I asked to speak with a supervisor; this was also a big fat no! Well actually, she put me on hold and said that the supervisor said that I was out of luck. Okay whatever, isn't that the oldest trick in the book? So now I get to keep shoes that don't fit! Two pairs that are so small I couldn't even put them on if I severed all my toes!

A couple of days ago, I was complaining about a problem with a return. Now it's solved. I'm glad that they did it so quickly and professionally. Also, I wanted to say that I really like to buy from Forever 21, and I could recommend it to my friends.

I am a regular customer. I was in Forever 21 in Ottawa, Ontario at the Rideau Shopping Centre. The service has always been very bad. I do not bother to complain because there are many reviews online already about that location on customer service. This email will be very descriptive because I have never experienced a situation like this before and I am absolutely disgusted.

I ordered several items online for my daughter's prom and received an email saying the order could not be shipped due to either stock outage or credit card problem and that the order would be canceled in 24-48 hours if I didn't call. I called and eventually got an agent who said that I needed to send in a credit card bank statement before they could ship the items! I did, confirming that they received it and all was okay. I never received the items or any indication that they had been shipped. I called and an agent said, "Oh sorry, not sure what happened." She asked me to send the statement to her personal account at F21, which I did. Ten days later, there was still nothing so I called. Another agent answered and said the same thing! I was so mad and so suspicious of their intentions that I canceled the order and moreover, the prom was only 5 days away so there was no way I would receive the items.

I received an email confirming that my items were shipped. Forty eight hours later, tracking number reads that my items were shipped 3 days later, not as they informed me. It's incredible that shipping origin is 3 hours far from my location and delivery will delay 3 days! Why they lie? Horrible customer service, hard to get a response. I ordered due to birthday present but by now I have to purchase with a local retailer. Items will not arrive in time. I believe I have a good chance to get my money back since I paid using PayPal - a claim filed will help. I recommend to pay that way; otherwise, you'll get a gift card.

I ordered clothes off Forever21.com & used a Forever gift card and American Express gift. I made sure to use the exact balance on both cards that totaled $150. Forever 21 sent me an order confirmation saying that my order had gone through & would be shipped in a few days. Then I received an email saying that one of the items was out of stock and a credit was going to be returned to my card. Well, since I paid with two gift cards, I was unsure which card they were returning the balance to. I had already destroyed the American Express gift card because I spent the entire balance after getting the order confirmation. To make a long story short, Forever 21 refused to credit my Forever 21 gift card but instead they put the credit on the American Express gift card that I had destroyed. Basically, Forever 21 just stole $17.50 from me and didn't give me my item. Wow. They just lost a longtime major spender over at Pleated Skirt!

I bought a pair of faux black booties to wear to a rodeo in another city. They arrived one day before my flight out. I just put them in my suitcase box and all. When I got to the airport, the smell of "fuel" emitting from my luggage was so strong that I was delayed and had to have my luggage hand picked through. The smell was coming from the shoes. With the strong smell, the shoes were not allowed to travel. I called Forever 21 about the shoes. They informed me "No shoes, no return - per policy." Well, if anyone can get anything returned from the airline, you let me know. Besides the smell was so permeating, for security reasons, the Post office would have refused to mail them; they smelled like fuel. So how was I going to be able to mail them back? I was hoping for a store credit or any type of compensation. I was completely dismissed. I asked to talk to manager, and I was refused. I will never shop at Forever 21 again. Poor, poor customer service, and their clothes are cheaply made.

I want to start by saying that I live in Oregon and I have shopped at Forever 21 for over a decade. I recently received a $50 gift card for Forever 21 for Christmas last year. I made a purchase on January 2, 2013 for $51. I received the merchandise about 4 days later. As always, it came very timely. I decided to return about $21 worth of the merchandise. About 14 days after I sent the merchandise back, I got the $1 refunded to my bank account (the other $50 of the order was the gift card). About a month last at the end of February, I was looking online at your spring collection and it dawned on me that I never received a new gift card in the mail with my refund balance from my gift card.

We will never shop at this store again. Cold and not helpful customer service. Also, while all other stores provide tax exemption on all purchases, this store does not?! A good clue is we should have left the merchandise to the cashier and walked away. Now, their policies are reduced from the standard 30 days returns to only 21 days? How convenient! And ticket mentioned the tag must be attached, another deterrent to not provide any refund to anyone. Their clothes may be cheap, but it is really poor looking. And looking at online review, they just treat people, customers and employees like crap. Typical corporate abusing everything for their own profit. Just stop purchasing and walking into their store. Action begins with your own. They will change their attitude and policies quickly. We will never return to any of their stores for sure. Fool me twice, shame on me! It won't happen!

Forever 21 has the worst online customer in the world. I'm a loyal customer and get treated like crap. They never let you speak to a supervisor and the representatives are racist.