Forever 21 Reviews

I had recently ordered 6 items from Forever21.com on 12/29/14 totaling $88.43 and received one package of only 3 items totaling $22.93 on Jan. 3rd. Checked my shipping status which states everything has been delivered. It's now been 4 days since the one package was delivered and my second package is nowhere to be seen or heard. Read several of the complaints on here that are EXACT replicas of my situation. This is absolutely unacceptable! There is no excuse to have this many extreme screw ups! I will not give up till I get my items I paid for or a refund in CASH and not that merchandise credit **. I am so upset about this, it got me sick to my stomach. I am a student and on a really tight budget so I cannot afford to just throw $65 away like this.

I ordered a backpack for a holiday gift. I have had other Forever 21 backpacks and am (was) a VERY loyal customer. This broke the first day my daughter used it with only 3 pounds of weight (yes I weighed it). The customer service person said they do not take returns on used goods. This is not used, it is defective. I think a company need to stand behind their DEFECTIVE goods instead of turning their back. I did NOT spend $30 to get a defective, poorly made bag. Just read the reviews on the item/quality in the link I attached. I wish I had. This is poorly made and Forever 21 needs to stand behind it. I hope that PayPal offers the same protection that a purchase with a credit card would. This is unacceptable. This is an inferior product that should never have been shipped. Read my review and other negative reviews. Buyer beware. Non-existent customer support.

Visited Forever 21 just before Christmas and saw signs all over the store saying 30% off all outerwear, so decided to try on some jackets. While doing so a salesclerk came over to see if I needed any help and told her I was deciding on a jacket and she said it was a good day to buy one since it was 30% off all outer wear. I decided on two: one for myself and one for my daughter for Christmas. When I got to the counter to pay for my purchase I was told that the 30% was on one jacket but not the other, and I said the sign said 30% on all outerwear, and she said one was not considered outerwear. If winter jackets are not considered outerwear I don't know what is. That being said the store is very nice and the salesclerks were very nice and willing to help with my purchase, but was very disappointed with not getting the sale price on the most expensive jacket, which is why I purchased it. It was so busy that day I didn't pursue it and I realize the clerks don't make the rules, but the signage was very misleading and I am very disappointed with not getting the 30% off.

I ordered something from Forever 21 a week before Thanksgiving. My friend had also ordered something and used my address for shipping. We were aware that they would not ship on weekends & that they would be closed for Thanksgiving so we paid for express shipping. I tracked my orders every waking minute so that I would know exactly when it arrived because I've heard bad tales about UPS delivery. On the day my items were to arrive (2 boxes) I went outside and only saw one. Tried contacting UPS because their system said it was delivered but got through to no one.

I received a necklace that I ordered online and it was defective. I returned it to the store and since they did not have it in stock, I was issued a store credit. I was then told I could reorder the item online and to let the customer service representative about the issue I encountered and WOULD NOT be charged again for shipping. Well that was not the case, the customer representative informed me that I would be charged again for shipping even though the item I received was defective. I did not reorder the necklace. I was given the name and phone number of a "district sales manager" in the PA area. I left her several messages and she never returned my call. I also sent a letter to their "Human Resource" department and never received a response from them either. Needless to say, their customer service is horrendous and I will not be shopping at Forever 21 again.

August 24, 2014, I ordered a $75 gift card for my granddaughter and made the mistake of ordering from Forever 21 Canadian site. As soon as I realized my mistake (5 minutes at the most), I called and ordered another gift card from the USA site. Forever 21 said they would credit my card back the original money. I've been made promise after promise for 4 months with them blaming it on my card multiple times. I have 4 granddaughters & I thought I had found the perfect place to buy things they really like at a reasonable price. Never again will I order anything from them. I should have looked at their consumer complaints first. Nothing but untruths from them from the beginning. Unless you have extra money laying around, make sure you don't make a mistake ordering because you will not get it back.

I ordered a large amount of clothing from Forever 21 during their cyber Monday promotion as Christmas gifts for my daughter. Unfortunately, two of the items were too large on her, although I ordered her usual size. I knew from shopping at the store before that they did not give refunds, only exchanges or store credit; but I was surprised to find out that the cyber Monday items were "Final Sale", meaning we couldn't even exchange them for a different size! I realize their clothes are cheaply made, and their low cost is due in part to their return policy, but not allowing even exchanges is really poor customer service and a ridiculous policy in my opinion. I will certainly not be shopping there online again - any money I thought I saved was wasted on clothes that my daughter can't wear.

Been waiting over 60 days for a return to be processed. Keep saying PayPal won't accept return (called PayPal said never received credit). Funny, they had no trouble taking my money out of PayPal. I'm not giving up, I'm so frustrated, it's principle now. Never, never, will I shop there again, nor recommend their store!

Had online purchase and the store would not credit my account for my returns. I only give store credit. BEWARE!!!!!!

Definitely YOU GET WHAT YOU PAY FOR, that is why I can try to understand their return policy. What is totally unacceptable is that an assistant manager has no manners and is rude, and on top of that, a disrespectful employee shouting a sarcastic tone as you are leaving the store. That is what happened to me at the Forever 21 at Lakeforest Mall in Gaithersburg yesterday November 17th around 4 pm. I used to like the store but after that I do not plan on coming back. To Corporate: these kind of people representing your store are really tarnishing the company's name.

I placed an order on cyber Monday. I received the items as promised. I really liked the clothes but they were too big. I went and reordered the correct size. When I looked in the box I noticed the paper receipt said "final sale." I went back and looked at my email confirmation. Nowhere did it say final sale. When I placed the first order on cyber Monday at no time was it posted that this was a final sale order. I called customer service. They explained promotions are final sale and cyber Monday is a promotion with 30% off. I explained nowhere was that posted. The woman told me I received an email AFTER I placed the order stating the rules. I said I receive emails from forever 21 a lot. I even received my order confirmation and shipment conformation. In my opinion it's a little suspect that I never received the email she claims they sent.

I visited Forever 21 at Malad Infinity to buy new shoes but no one helped me for the same. I wanted to buy Day Dreamer strap sandals and no one helped me. I was upset. I was checking online. I got the product, when order the product size was send wrong. Now no one is helping. How can I change the product? Front office people are useless. Not ready to help people. Now let me know what should I do. I want that I must get my product changed. I am very upset when I got the product. Pls help me. How can get the same changed? Pls call me on my no **.

I ordered quite a few dresses online and paid for rush shipping since my daughter's size was not in stock at our local store. One item was clearly labeled as Final Sale, so I knew that one was not returnable. My online order (in my account on the website) and my emailed receipt both show all the other items do NOT have a Final Sale label. However, when my box arrived, the packing slip shows every single item was Final Sale. Forever 21 did not respond to my email for 3 days so I finally spent 20 minutes on hold to speak to customer service. The rep informed me that because I had used an online code, the entire order became Final Sale. She claimed this was stated in the code's fine print. I read the fine print and if I had seen that, I would NOT have placed the order. And there is no way to prove it now since the code has expired. I will NOT be shopping there again.

I bought items online and when I received it I didn't like any of it. Well guess what! I can't return because all items say final sale! When purchasing they had a promotion going on where you spend a certain amount and you get 20% off... Well when doing so, your items are considered SALE ITEMS (mind you, none of my items I purchase were from their sale section) in which you may not return OR exchange! It did not say this while I was checking out nor did my confirmation email say this either! Customer Service said it was in the detail page of the promotion banner..Bull Crap! Cheap Product, Cheap Service! They FOREVER lost a customer!

I bought a dress in the Forever 21 store and the dress was stated a size medium on the tag. I went home to try it on and it was actually a size small. I didn't try it on in the store cause I buy dresses from there all the time in medium and they always fit no problem. Well the small was way too small and I went back to exchange it and they didn't have a medium. So I decided to return the dress all together. I am aware of the return policy, but since the item was incorrectly marked I figured I would be able to get my money back. The manager told me there was nothing she could do about it and it wasn't "her" problem. Not to mention, she had a serious attitude. I did not want store credit as I would not have bought the dress to begin with if I knew it were a small. She refused to give me my money back and now I have to go lay out more money on another dress. So ridiculous. The return policy sucks.

Had placed my online order on 28th of October 2014 for a total amount of Rs. 27331 (inclusive of shipping charges). However, since I didn't receive any word from, I called them on 9th and was told that it would be delivered soon. But since I hadn't received my stuffs by 10th, I called them on 11th and finally on 13th, after a long wait and only after I called them I was informed about my stuffs being cancelled without any information. I was so angry but waited for my money to be refunded so I called them again on 24th and was told that it would be refunded within 5 to 7 days. Today is 21st and now when I called them they are asking me to wait for another week more.

I was looking for yoga pants. I had bought some from Forever 21 online. They weren't what I expected but I just decided to keep them. They were of a very heavy polyester, somewhat like a girdle. I'll probably never wear them. So I figured that was my own fault for shopping online. It was just that when I looked in store, the selection was so nonexistent. I bought two pairs of yoga-ish pants. I realized that I couldn't wear that fabric when I got them home. I went back the next day and was told I could only get store credit or an exchange. If they didn't have what I wanted, why couldn't I get my money back? I don't think it's fair. As far as I noted, there is no posting of this policy. I think if you're going to have a no refund policy, it seems like it should be posted loud and proud. Honestly, I generally just keep the clothes I don't like. This is the first time I decided to return the items. If I had known about the policy, I would never have shopped there in the first place. I did get a store credit but I will never use it.

In an attempt to bulk up my resume I thought it would be a good idea to call Forever 21 to verify my dates of employment with their company. So I googled "forever 21 employment verification", obtained their corporate phone number, and called. I was unable to reach a human being and unable to leave a message as their mailbox was full... So I called the store I used to work at by my house. The woman I spoke to on the phone told me she couldn't help me with that, and that all that information got sent to corporate... So I called corporate again, just in case. Same thing happened. I tried a few different routes to try to talk to someone who could maybe help me, including their customer service option, which was also useless because I was put on hold for 20 minutes, eventually just hanging up.

I spend hundreds of dollars with Forever 21, as I have teens. I purchased some cheap shoes that upon arrival, I opened the box and they look as if they had been worn. I did not remove anything off the merchandise. I sent an email to F21 to let them know about the shoes. I had a family emergency and forgot to send the shoes back right away, however I did as soon as I remembered. I received an email yesterday stating they would not refund my money and they were sending them back to me and charging me shipping. Customer Lost for life!!!

I have had to resort to public forum in an attempt to get some notice and maybe a phone call about my gashed knee. I fell at a store in Ga. Forever 21 is an abomination to the terms customer service, customer satisfaction, legal department.

I shop at this Forever21 about twice a month spending $80-150 each visit. Today's visit I paid a bit differently than I normally would. Cash and two debit cards. I was short by $4.91. When I asked to remove the two camis that are $1.90 each of the transaction I was told this could not be done because my cards had already been swiped. Now, instead of trying to figure out how this could all work for both the customer and the store, I sat there for about twenty mins as they called payroll and IT to get this problem fixed. I clearly understand I messed up by not having proper funds; but to have me sitting there with my one year old child while they tried to figure something out was out of control.

The forever 21 store (#1058) in Queens Center Mall, NY makes returning items so difficult. When I return items that I've purchase online at my local store, the employees always make me wait over 30 minutes. The first two times they gave me the excuse, they ran out of gift/store credit cards so they encourage me to look for items I can exchange with instead of returning. After I declined, they told me I had to wait until someone redeems a gift card. Meanwhile none of the employees are looking around for any gift cards. Finally after 30 or so minutes passed, the manager would pretend to look in the drawers and miraculously she would find one. So this time I came prepared, I brought two gift cards. Again, they told me they ran out of cards, so when I told them I had some on me the cashier looked surprised and told her manager.

I was visiting New York from Texas and my wife & daughter can't refrain from shopping at your store. So while in the Big Apple, we go to Time Square and encounter some of the worst customer service I have ever dealt with starting with what I guess were security. I asked the guy about the store and he became quite upset and told me to ask one of the other employees.

If you do not receive your gift card, the only options are:

I ordered some necklaces, rings, a bangle set, a pair of joggers, a tank top, and a sweater. I only got one set of rings when I had order two, and I didn't get any of the necklaces! All I got were my joggers, my tank top and a set of bangles. I read the email I got saying that my ordered shipped, it said it might come in separate packages, which has never happened when I ordered from there. Since I have never had a bad experience from this store, I gave them a few days to get the other half of my order, but it's been way over due! The email said I'd get it by September 3, 2014, but it's the 14th now! I just tried calling customer service to ask about my order and the recording said on Saturdays and Sundays. They're only open 8 am-5 pm, and said they're closed which doesn't make since because it was almost 10 am when I called. Hopefully I'll get the other half of my package, but I will never order anything from Forever 21 ever again.

I have been shopping at Forever 21 for the past eight years of my life, ever since it opened in my mall. All the reviews I've seen on this site seem to give it such a bad rep, but in my eight years of shopping at my Forever XXI location, I have NEVER encountered a customer service issue. I go to the store on a weekly basis. All their clothes are amazing and well-priced as well as stylish, comfortable, and trendy.

I bought a necklace and I didn't realized it was missing some pieces until I got home. I tried to returned it to the Stonewood mall store and the cashier very rudely said jewelry is not returnable. I asked to speak to the manager and also very rude and with an attitude responded That I should have check before buying it. I was very upset and left the store leaving them the necklace without them returning my money or exchanging it for something else. Very disappointed with the experience specially because they don't know how to handle situations like this in an professional manner. They need more training to know how to treat or react to customer service. Customer are always right.

I work at the mall and I thought it was best to walk into Forever 21 to purchase a pair of better fitting pants for work. I purchased the pants without trying them on and when I went to the bathroom to try them on, they were very ill fitting. In the act of trying them on, the tag came off the pants. I returned back to the store and the manager, at the time, gave the cashier permission to do the exchange.

I'm a frequent shopper at Forever21 located in Queens Center Mall, NY. It's around 9:15 and after waiting 15 minutes online, the cashier swiped my debit card for me and after I entered my pin, she goes sorry, the register only charged my card 4 cents, if I can pay any other way. I did not have enough cash on me so I said no. She called over another girl who said my only options were to wait 30 minutes while they called it up to fix the register or go to a ATM. I told them the ATM would charge me a $3 fee. She tells me she can give me a 10% discount only. Wanting to get out of there and since I couldn't cancel the transaction, I went to the ATM. When I returned back, she told me I'd only be getting $1.80 store credit. What can I possibly do with that? It's ridiculous that I had to pay for their mistakes and they couldn't offer me anything better.

I've been with Forever21 for 2 years now and I've filled each position from sales associate, to fitting room, to cashier. I've read several of these reviews and see that most center on the return policy/unprofessional employees/poor customer service. I am not here to defend the rude employees. We are paid to serve the customer in any way we can.

Wow I wish I could give them no stars whatsoever. First of all, I have to admit that the clothes are somewhat cute and cheap materials of course. If you have/had any problem with Forever 21's Gift card, then I think you shall stay to listen to my story. So one day I went to the mall with my friend and we got some really cute stuff at Forever 21. We tried them on, blah, blah, blah. I had a dress, flowy shorts, and a really cute white top. I went to the cash register to purchase my stuff, then asked them to CHECK my balance on my Gift card (NOT USE IT). So this Lady swiped my card and the total price was still expensive so I asked her kindly to remove the white top (BTW MY GIFT CARD WORKED WHEN THE LADY SWIPED IT, I HAD MONEY ON THERE).

Forever 21 is my daughters favorite store. I shop there often and consider myself a very good customer. Yesterday, I was there to purchase a birthday gift for my daughter's friend. I was sending pictures via phone to my daughter for her opinion regarding my purchase. When I was at the register paying for the items the cashier Tori ID# ** explained that one of the items was clearance and cannot be refunded/returned. At the moment when I was taking my receipt to begin walking away from the register, my daughter texted to state that she actually thought the other shirt would be better. While I was STILL at the register I told Tori that I would be right back to quickly get the other shirt instead.

I went to the Forever 21 in Natick, Mass, brought about 6 things to the register, paid with my debit card. Still standing there, I checked my receipt. I realized she never gave me the sale price for one of the items. I brought it to the girl's attention and she called the manager over. After 15 minutes, the manager said, "No, we can only give you store credit." I said, "I just want to cancel this order," and she refused. I said, "You are freaking kidding me? You overcharge me and refuse to fix anything." She then said I was swearing at her, Ok... didn't realize that was a swear. I asked to redo the whole transaction with the discount, but she refused saying I was being rude, and therefore will do nothing. I felt she was extremely rude with no customer service whatsoever. She even called security. The cop even agreed they have to give you the advertised price. I have never seen a more disgusting manager! I never left the counter!!!! I was ripped off! I feel this wasn't a return policy because their clerk didn't know how to do her job.

We ordered a swimsuit. It did not fit. We shipped it back. The warehouse said it had been used. Remember it is March. Here I feel like we were ripped off by this company. Do not buy anything from them.

I am a regular customer at Forever 21. I had went into Forever 21 on 4-8-14 at the Hanford Mall and purchased my son two pairs of pants, a woven button up shirt, a pair of shoes and a LA logo t-shirt. I also purchased a basic spaghetti strap, a blouse and a basic t-shirt which had a hole in it. On 4-10-14, I went back into Forever 21 to exchange a pair of pants, the basic spaghetti strap, the blouse and also the regular t-shirt that had a hole in it. When I got up there to exchange it, the assistant manager was very rude. He told me that the spaghetti strap shirt was the only thing on the receipt and not the blouse or the basic t-shirt or the pants. He rudely grabbed the clothes out of my hand and gave me a gift card for the basic spaghetti strap that I exchanged for $1.34 and offered a 2-dollar discount. Every week that I get my paycheck, I take my kids to Forever 21. That is their favorite store and all they wear. The cashier I paid with was Erica **.

I recently ordered a few things from Forever 21. I ordered a pair of shorts and on my invoice, there is the name of the shorts, the item number, BUT I RECEIVED ANOTHER PAIR! There was no notice whatsoever of changing them. If they were even nice but the short looks cheap and it's less than I paid.

I was visiting family in Ohio and decided to attend the Forever 21 in Tri-County Mall. There I found some black pants I liked. Looking over the pants I noticed the strange tag. It seemed as though one side of the plastic tag attachment had been tied to hold the tag on. I went back to find another pair. When I went to check out, the cash register worker told me it was probably a faulty tag and it shouldn't be a problem. Taking her word I bought the 29.80 dollar pants. Later on I decided the pants weren't for me so I made a trip back to return them. A different set of employees was in, but I didn't worry because I hadn't removed any tags or wear the pants for more than trying them on at home.

I bought a jacket from Forever 21 one month back. The very first time I wore the jacket, one of the buttons came out. I was in India for vacation so could not do anything about it. After coming back to UAE, I went back to Forever 21 store @ Dubai Mall with the jacket. On the counter, first the employee tells me to stand in the queue even if I have a complaint. So I waited for my turn to Complain... Then on my turn, I told the employee at Forever 21 that the button broke on the very first time I wore the jacket, and she said, "I need the bill." I didn't preserve the bill.

My wife shopped early for Christmas. Then her father passed away on December 12th. When our daughter opened her gifts a few things had to be returned. No problem with other stores (PacSun, etc.), but Forever 21 wouldn't accept the returns because it was 30 past the purchase date. I've talked to two different customer service managers and their story is the same. "We have a very strict return policy" they tell me. Really? A death in the family and you folks have no compassion? Just because it's policy does not make it correct. The government once had a policy - no, it was a law - that forbade women from voting. Sometimes you just have to change that policy! And this from a supposedly "Christian" company. Is this an example of Christian values? Oh, please! Shame on you. We've spent at least a thousand dollars at Forever 21 in the past few years. And all we're talking about is less than $50 in returns... unworn, tags still on. Can anybody help me here?

Purchased 2 items that were not on sale then was offered a promo code, which I in turn used. The items were too large I returned them asked for a credit as there were no smaller sizes. I was told no I would have to pay to have the items returned to me at a fee of $8.95 as the cost was over $50 (mind you regular order are free shipping with a order of $50 or more) or they would discard the items. Because these were sale items and they did not give credit on sale items. Horrible customer service! I will never buy from this company again online!

Terrible customer service. I paid 28 dollars to have my order next day shipped to the hotel that I am currently staying in. Only to receive one of my items in the wrong size. Within less than one hour of finding this out, I contacted customer service. The agent I spoke with was (I have the name if contacted by Forever21) will not disclose here. I asked for a refund on my shipping costs because it's ridiculous that I paid for next day shipping only to receive something in the wrong size. In my opinion, when a customer is paying that much for shipping, no mistake like that should even be made. She informed me that I had to send her an email with a photo of my item displaying the wrong size in order to process my refund for shipping costs. I did this within ten minutes of getting off the phone with her.

Forever 21's shipping literally takes forever. It is ridiculous how many hoops you have to go through just to receive an order. I ordered 2 weeks ago from Charlotte Russe and Forever 21. I received my order from Charlotte Russe 5 days ago yet I ordered from both companies within minutes of one another. It is ridiculous how Forever 21 has USPS deliver orders to your house after receiving them from UPS. It makes the process a lot longer than it should be.

I never did receive a call from anyone higher up in the company. The giver of my daughter's gift did finally find the receipt. We took the defective jacket along with a dress that is not what my daughter wears with the receipts back to the store. The girl that helped me (not the same one from the previous incident) was extremely rude. She was cutting me off mid-sentence. She did not show any kind of courtesy whatsoever. I explained to her that one manager already approved the return. She rudely responded with "Yes, I remember you." I got it approved and left with a gift card for store credit.

Ordered several items online. Only ONE item was advertised as a final sale. This was clearly stated during my check-out. I was very surprised to get my purchase with a receipt that shows all of my items are FINAL SALE. I check my order online and it shows only one item is a FINAL SALE, but somehow my receipt with my package magically shows everything as a FINAL SALE. I called Forever 21 and they told me that because I had used a coupon code, that all the items became a final sale. THIS WAS NOT STATED ANYWHERE WHEN USING THE CODE OR ON THE STATUS OF MY ORDER WHEN CHECKING ONLINE. The code was for a lousy 10%. This is FRAUD. A company should not be able to honor a coupon without adding a disclaimer about its return policy when using it. They also hung up the phone on me when "transferring" me to a supervisor. I will never order anything from this store again. BEWARE.

I read reviews here and I have purposely made an account to warn other people who are purchasing from F21. I never had a problem with them. I bought boots from them two years ago and didn't know about their return policy, but I accepted their store credit because it was my mistake by not asking about their return policy. But I had a new problem with them. Last month like two weeks before Black Friday, I purchased four items from F21. It was three shirts that are the exact same style (raglan top) in three colors. I also purchased a cardigan. After spending a day outside, I decided to go to the store and I saw these things in person and didn't like the fit. I didn't mind paying the return shipping.

I frequented the Forever 21 outlet store in Mid Valley, Malaysia with my mother on December 30th, three times in the same day! Yet the day ended with us leaving with zero buys and plenty of unhappiness. We bought two articles of clothing on the first visit, obtaining a 10% discount with my student card, since I am a Malaysian currently studying in Singapore. The second time, there was no discount albeit my ability to produce my student card, because the item we wanted to buy was on promotion. The third time, however, was when the problem sprung its ugly head.

My daughter received a defective F21 jacket in a gift exchange. The giver of the gift did not bring the receipt with her and could not find it upon returning home. I went to our Forever 21 store in Lancaster, CA. They did not have the jacket in stock. The girl told me that we could do an even exchange if they did. I asked for store credit so I could purchase it when they did have it in stock. She said they don't do that if there is no receipt. I asked if she could check with another store or order it online. She said they don't ship store-to-store and they cannot order online! I asked her if she realized that this was the 21st century! I talked with the store manager and she wouldn't do anything for me, either.

Let me begin by saying I have ordered online from Forever 21 since 2008, and have spent thousands of dollars with them. I have never had any issues with returning or refunds until this incident. I placed an order with several items, and among those, I wanted to return a scarf and a coat. The coat was defective, it had a small tear, so I shipped it back to them along with the scarf (the scarf was not defective). I only received a refund for the scarf, and I contacted them about the coat through e-mail. After some back and forth I called them, and the girl over the phone told me that the inspector found the coat to not be defective, and that they would be mailing the coat back to me and I would not be given a refund.

I placed an order online at Forever 21. At the end of the order, I added the promo code for a mere 10% off. I just received my order and see that all sales are final, because of this. You know that they do this on purpose so at you can't return or exchange. I'm so annoyed.

I am very disappointed in the customer service I received over the phone. I placed an order and it was sent back to you guys... When I called on the 14th to ask if Forever 21 received my package (so it can be sent back to me) the lady told me she has not received it and I would get an email telling me when Forever 21 got my package so it could be sent back & that my package would definitely be at my doorstep before Christmas eve. It is now the 19th.... 6 days away from Christmas and I do not have the presents I ordered! Nor did I receive an email of any kind.

I placed an order online and Forever 21 doesn't required delivery signatures. Then I had never received the package, I waited and waited for an answer to locate my package and not only the lady I spoke to at the phone was extremely rude she told me I was not going to get reimbursed because UPS dispute and said they delivered the package when I had never received it. My problem is that why Forever 21 doesn't require a delivery signature. They told me it's lost and that they were not going to give me 133$ back.

I placed an order online with using the final sale code applied for 1 item only. However the code applied to all items eventually 10% off all items. When I received the items, most of them were not as the size as they are described online, some too small some too big. I spent over $160 and I am a loyal customer. I went to the store and asked for store credit, which I will eventually spend the same amount of $ to shop when I have time later. The associate refused my request because they were all final sales (no jewelry items). I am sure a lot of people agree that its policy is very ridiculous! Whoever created this policy does not know what a good customer service is in USA and if this makes sense at all. I did not ask for refund. I just need to exchange for store credit. I am very upset and I do not want to shop at Forever21 anymore unless they change the return policy.

I placed an online order with Forever 21 and the quality of the kids items just were not up to par. I took the items back to the store and they told me the items were final sale and they could not issue me a credit or take the merchandise back. I was furious. I order items from WalMart and Old Navy for kids and I have NEVER had this be an issue. Somehow I ended up with two items of the same thing and I only wanted one and they refused to take it back. NEVER AGAIN will I order online from Forever 21 and I'll be awfully hesitant in visiting their stores for that very reason.

My boyfriend and I placed an order through the Forever 21 website. I ordered a pair of boots in a size 6 and waited patiently for them. Eventually the box showed up at my door, battered to hell. Luckily the product wasn't damaged, however the size was completely wrong. The box said 6, but the boots themselves were a size 9, leaving me to believe that someone put the sizing sticker on the box upside down, which in itself is idiotic. I wanted an exchange for a proper size, but the website said they were sold out. I find this completely unfair. I shouldn't be faulted for their mistake. Just because they didn't send me the right size to begin with, now I can't have the boots at all? They offered to refund my money obviously, but I didn't give them my money in the first place to send me the wrong size. I am beyond pissed, and will never be ordering or shopping from this lazy store ever again.

First I would like to say I have been shopping with this company for a while .. I placed an online order in August and the clothes were so cheaply made that I had to throw them away after one time of wearing them .. And don't ever try and wash the shirts. They had strings hanging and buttons missing after one wash on gentle cycle. I know there's a thirty day return policy on unworn merchandise. But for this company to not have any compensation for defective merchandise after one wear is totally ridiculous .. I will never spend my hard-earned money on anything in this store again and will inform any shoppers who are considering shopping with forever 21 that. It's not worth it... Go to another competitor and they will give you better service and better quality clothing...

I was at your Forever 21 location in the Eaton Center yesterday and would like to give your company some feedback which I think would greatly improve the experience of other customers.

Approximately one month ago, I placed an order online with Forever. I needed work clothes for a new job I had gotten and F21 had a bunch of cute inexpensive slacks and blouse choices so I compiled an order ($148 and some change) and my husband went online and paid for it. When placing the order, he mixed up the area for billing address and shipping address, so my clothes were being sent to his mother's house which is still his billing address since our address isn't permanent for the time being and instead of his proper billing address he put our current address. He also did this when paying for an order I placed with another site where I ordered some work shoes.

My son, has been trying to resolve a claim since December 2012. The escalator tore the toe out of his shoe and almost got his toe too. He has received NO action on the matter on a $100 claim. He has contacted Katlin (I don't have her last name) at 213.741.8844. She seems content to keep delaying any resolution. On Monday, Oct. 7, 2013, I called her boss, Raymond **, and left a message asking him to call me back. As of this time, Oct. 9, 1:30 PM Pacific, I have not received a call back from him either! His voice mail did not indicate he was out of the office, so, I'm left to believe Forever 21 customer service has a policy of just totally ignoring their customers! This has been going on for CLOSE TO A YEAR! There is absolutely NO valid excuse for this behavior. I have asked for the the name and phone number of the DIRECTOR that is responsible for customer service. But nothing yet... This is disgraceful!

I placed my order on 8/24/2013. I picked what I wanted, paid for it and waited. I was so excited tracking my order and all. 10/02/2013 my package arrives :) or so I thought. I opened the box to find out that only one item was there out of the two items purchased. Okay, I am annoyed but I know they will make it right, just gotta call customer service, right? Wrong. I call customer service and explain what happened and they say, "We will email you an affidavit to sign to say you didn't receive your item(s) and we will investigate. It will take 3 weeks." "Huh. WHAT, three weeks? NO, let me talk to your manager (on hold 5 mins)." Desiree, the manager, says, "Sorry about this. It will take only one week. You have to sign the affidavit first."

When I heard that Forever 21 was adding a plus size section, I was very pleased that they opened their doors to a wider range of consumer. Pun not intended. Being plus sized and in my late 20s, it's difficult to find clothing that fits me right and is age appropriate. I like the hip and upbeat style that Forever 21 puts out. Much like other sized-split clothing stores, the plus size section has larger versions of what the store already sells as well as its own collection. I went to the store on my lunch hour and was able to browse around the many choices they had available. I picked up 5 shirts and left happy with two of what I picked up. They didn't have a few shirts that I would like to have in my size, but I guess they are selling out quickly of their styles.

I ordered 7 items on the 8/21, they were shipped on the 8/22 and it says that my ordered have been delivered at my front door on 8/27. However, I haven't received anything yet. I called the Customer Service and they told me that I had to wait 10 more days to make sure (?) it's not here, and that only AFTER those 10 more days I can start a process for missing items. This is not the first time I order stuff are F21 and I'm very disappointed and annoyed by all of this. I really want the items I PAID FOR, and if not, I'd like to have my money back. This is just stupid.

I posted to Facebook my complaint about the error in my online order from Forever 21. On August 13th, I ordered a Black sleeveless shift dress (product #2040496072) in the only size available in the drop down menu which was Large (that is also the size I needed). I wait 6 days for delivery, open the package (which included the invoice stating I ordered a Large) and it's a Medium. I tried to squeeze in it but that was not working. I called the customer service # and was told that although it was a final sale that since it was their error, I could exchange it or get a refund either at the store or by return shipment. I went to the store IMMEDIATELY after calling. The store clerk says she can't refund but will exchange. However the store (East Brunswick) doesn't carry this dress.

I purchased a denim shirt for over $30. When I went to put the shirt on, the button pop right off, so I sent it back for an exchange. They eventually returned the shirt saying it looked worn due to a white stain on the front and the tags were put back on with a safety pin. First off, it came with the tags attach by a safety pin, a unique one at that. Second, I NEVER GOT TO WEAR THE SHIRT. Third, I can't find a white stain anywhere. If I was trying to be deceitful about it, why would I send it back rather than walk it in a local store to have it returned. I have attempted numerous of times to get supervisor/managers to call me back to no avail. I will never purchased another thing again from 21, online or in person.

I was recently in the Forever 21 in Scottsdale Fashion Square. I bought a dress, and because of my bust size, I had to get a large to accomodate the size of my bust. I decided about 10 minutes later to return the dress because I wasn't in love with it, I just got it because it fit. Well the return policy is store credit or exchange, which I wanted neither. I wanted my money back to my card. When I told the associate this, she called over her manager. She told me the same thing. I finally said, "Fine, I'll just keep it. " The manager then said to me, "You should be lucky to find anything that fits you in our store, maybe you would have luck at Torrid (the store for bigger girls, nothing under a size large in the store.)" I was appalled that she would say this to me and her other associates around her were laughing. I felt very embarrassed and promptly left the store. Needless to say, I will never shop in that store ever again.

My daughter ordered several items from this company. Their IT dept screwed up the order, cancelled it after two weeks and then their Customer Support team tried to tell us it was US that cancelled the order. After clearing that up, they said WE needed to go to the effort to redo the order, and they would give us a 10% discount and express shipping IF we did it in 2 days and WE would have to email them to get the credit for the discount and the shipping! I have not even received the credit for the first order after 3 weeks! I will NEVER DEAL with this company and I highly recommend that anyone reading this review THINK TWICE before doing so as well. This is NOT how I expect to be treated by a so-called Christian company.

I have never had any trouble making an online purchase for 8 years, and they cancelled my order two times saying they cannot match my card name and my address!!! So, this must be their system problem not mine, because it never happened in other online purchases. They are asking me to place the order for the third time!!! Very, very bad!

I entered the store 15 minutes prior to closing and found exactly what I was looking for. There was only one left of the item and the fitting room was closed. I asked the sales associate at the register if I could hold it until the next morning being I worked in the same mall. She told me I couldn't quite a few times in a quite rude way, then said I could ask her manager but responded by saying she's going to tell you the same thing. She repeated this a few times as well. I told her “Okay, I understand but I'll ask her.” I asked the manager if I could hold it being it was the last one, and I would be back first thing the next day. She as well responded with no and was not very nice about it.

Something is definitely odd about Forever 21. I purchased 2 pairs of sandals from the online site. I did have to pay shipping as the sale was under $50, but that's not the weird part. They actually charged me the state sales tax in my state (which is 6.25%) on one of the pair of sandals, but not on the other pair. In Massachusetts, clothes and shoes (including sandals) are exempt from sales tax under $175.00. I called their customer service department, and spoke to an absolutely clueless idiot who could not explain why the company would charge me tax on a non-taxable item by the state tax laws that I reside in. She also could not explain why I was charged a sales tax on one pair of sandals, but not on the other. What a fraud! Forever 21 sucks and so do their customer service morons. Helpful hint to all the employees there = start looking for another job because the company sucks so bad, it's bound to go bankrupt eventually.

I have not received my merchandise with Forever21. They refused to replace the order or cancel the order, yet they have initiated an insurance claim with UPS and have told me that UPS will have to refund the order. Despite UPS's claim to have delivered our package and left it at our front door, we have not received our package. Unfortunately, our town and nearby towns have streets with the same name, and UPS, whenever its usual delivery person from our area is on vacation, assumes the address on the package is incorrect and then delivers packages sometimes three towns over and to a different number.

On 06/14/2013, I went to the Forever 21 in the Arden Fair Mall in Sacramento. I chose over five items from the cosmetics and tools area, where there was a sign posted on each of the three sections. The sign said "Cosmetics and Cosmetic tools on sale" and had original and sale prices listed. I went to purchase and not a single item came up for the sale price. I politely showed cashier Katie the signs by the products and she acknowledged them, and asked for assistance changing the price. Then came the store manager, Candice. She went over and picked up the sign directly from the bin where the items were. She then came back and simply said she wouldn't change them price for me. I calmly explained to her that it is clear cut: a sign and a product, and the price should be in the register. She refused to honor the printed price of the sign. I left those items behind. This is an example of poor service at the Forever 21 in Sacramento, CA.

I ordered 20 items from Forever21 website on April 28. My shipment was delivered on 5/3/2013 by UPS. When I received the shipment, I first noticed that the pack was very light for 20 items inside. Also, the box was damaged and it was re-sealed with clear tape. I opened the box and to my surprise, out of 20 items, there were only 4 items in the box. The receipt that I usually get with all items detailed was missing and all empty plastic bags were inside. I called Forever 21 customer services and spoke to Adriana on 5/3/13 and did the report. She didn't file a report because I called back 1 week later to find out how they would solve this issue and another rep told me there was no report on the system.

I've never really had any issues shopping at the Forever 21 at Scottsdale Fashion Square. The employees don't ask if you need any help, but the quality of clothing is pretty crap so I guess that's to be expected. However, as I was checking out today, I was dealing with the manager. Her name is Alexis and she is a major **. I was having some issues with a gift card and she was incredibly rude about it. Dirty looks, ** attitude, etc. This city is full of **. But when you're doing your job, suck it up. I don't know how this girl got promoted to manager when she clearly has zero customer service skills!

I went in to the Oakwood mall location last week because my sister was an employee there for a total of three shifts. She was employed for about a month and a half and they called her for most of the shifts and said to not come in. She went in and put her two weeks because she could be getting extra hours at her other job. The manager on duty, Whitney, told her "Get your ** and leave. Don't come back." Then when it was time to get her check, they tried paying her only for .75 hours. That's 45 minutes. When she asked to have it reviewed and corrected, both of the co-managers said they didn't have time for it and sent her on her way. I then went in to the store to ask why she was spoken to and cursed at the way she was and asked for a number for someone over them that we could speak to.

I've place an order with Forever 21, and they took it upon themselves to add an extra item to my order since the Rosette Clips item were out of stock. When I placed the order, it specifically stated that the item was available. To top it off, I ordered the express shipping, which was $18.95 for item I didn't even receive. This is the second time I had a problem ordering from Forever 21. I once did a standard shipping, and I didn't receive it until 45 days later. Their customer service sucks completely! I was told I was fully responsible for extra items, and there's nothing they can do about it. I spoke with a representative, Ruby, on May 18 at 12:45pm. It was a horrible experience. I would never ever order from this company again. They would not see a dime of my money!

I ordered shoes from F21 two weeks ago. UPS tells me that it was delivered last week at my door. I was home at the exact time and date that the package "was delivered," and received nothing. No one came to my door and I didn't even hear a UPS truck go by. I live in a circle, small complex so I hear and see everything, especially when a big truck comes in. So it's not likely that the delivery truck even made it to my street. F21's customer service is slow to none, unsympathetic. Having been a loyal customer for years and having spent close to $1000 at that store and online, there is no recognition and no empathy. How a big company can take a week to get back to me is unacceptable! I'm waiting on an investigation and hearing nothing from both parties is frustrating and plain wrong. Other large apparel companies I know usually reship the item at no cost asap.

I went into the store looking for certain items and wasn't able to find them because they're always moving stuff. It's really irritating and confusing. Every time I go in there, I have to wander around the store for an hour just to find the 1 item I came in for because it's not in the same place it was a month ago. I asked an employee where the items I was looking for would be and even he didn't seem to have a clue where things were. He said that if they weren't in the area I was in, then they didn't have anything like that. I walked into the next area to find many of the items I just asked him about.

I bought shoes for $25 - expensive by F21 standards. The fabric split the first time I wore them - clearly inferior quality. They refused to take back or give credit because I wore them. Hello, I had them on less than 2 hours. The fabric was so thin these things should have never been sold. Then they told me I could get 10% off my next $50 purchase that expires in 7 days. **? So, I get the privilege of a $5 discount on $75 worth of crap? No thanks. I've spent hundreds of dollars at this place. I never expect great quality; most of their stuff is only $5-$10. But if a product is clearly defective, you take it back. They will never get another dime from our family. There are much better options out there.

Try not to order online from them. If you do and find that you need to make a return, it will take forever. Wow, what a coincidence that forever is in the name. It takes forever to get an order accomplished if they decide they need proof that it is you that is actually ordering if you are sending the items to someone else's address. It takes forever for them to get your email and respond. I wrote an email, and they don't check their emails every day. It took a week to get a response. I had to call my credit card company to tell them that it might take 2 billing cycles to get a credit for a return which I sent back 13 days ago, because I was worried that I would incur interest charges. Before I contacted my credit card company, I tried to contact the retailer by sending them a message on their website to ask when my specific order would be credited. I got no response because like I said, "It will probably take forever." I could not wait for that because my monthly due date is approaching.

I purchased a few items from Forever21.com and when I received the items, they were not what I was expecting and some were actually too big. So I returned the items within their online return policy date. A month later, I realized I had never been refunded the amount of the returns from them, so I called and spoke to a representative and she said that there was an issue with the card that I used. However, the card used was my debit card, and I use that card regularly and nothing has changed with the card. They told me they would re-process the refund and it should go through within 2 weeks' time at least.

Forever 21 customer service is terrible. I called in because I ordered a bunch of shorts online, and all of them were too small. Because I used a 10% off promo code, all of my items were final sale. The girl on the phone was extremely unsympathetic and rather rude in telling me that they do not offer exchanges and as far as she was concerned, it was my problem only. She promptly hung up on me afterwards, probably to get back to her nap.

I had ordered some shoes and clothing at forever21.com. When I received my order, some of the items needed to be exchanged. I called the company only to find out that any items that you purchase at a sale price are yours forever! Must be how they got the name! I asked if I could exchange the items for a different size. Big fat no! The service rep just kept reading the "script" to me. I asked to speak with a supervisor; this was also a big fat no! Well actually, she put me on hold and said that the supervisor said that I was out of luck. Okay whatever, isn't that the oldest trick in the book? So now I get to keep shoes that don't fit! Two pairs that are so small I couldn't even put them on if I severed all my toes!

A couple of days ago, I was complaining about a problem with a return. Now it's solved. I'm glad that they did it so quickly and professionally. Also, I wanted to say that I really like to buy from Forever 21, and I could recommend it to my friends.

I am a regular customer. I was in Forever 21 in Ottawa, Ontario at the Rideau Shopping Centre. The service has always been very bad. I do not bother to complain because there are many reviews online already about that location on customer service. This email will be very descriptive because I have never experienced a situation like this before and I am absolutely disgusted.

I ordered several items online for my daughter's prom and received an email saying the order could not be shipped due to either stock outage or credit card problem and that the order would be canceled in 24-48 hours if I didn't call. I called and eventually got an agent who said that I needed to send in a credit card bank statement before they could ship the items! I did, confirming that they received it and all was okay. I never received the items or any indication that they had been shipped. I called and an agent said, "Oh sorry, not sure what happened." She asked me to send the statement to her personal account at F21, which I did. Ten days later, there was still nothing so I called. Another agent answered and said the same thing! I was so mad and so suspicious of their intentions that I canceled the order and moreover, the prom was only 5 days away so there was no way I would receive the items.

I received an email confirming that my items were shipped. Forty eight hours later, tracking number reads that my items were shipped 3 days later, not as they informed me. It's incredible that shipping origin is 3 hours far from my location and delivery will delay 3 days! Why they lie? Horrible customer service, hard to get a response. I ordered due to birthday present but by now I have to purchase with a local retailer. Items will not arrive in time. I believe I have a good chance to get my money back since I paid using PayPal - a claim filed will help. I recommend to pay that way; otherwise, you'll get a gift card.

I ordered clothes off Forever21.com & used a Forever gift card and American Express gift. I made sure to use the exact balance on both cards that totaled $150. Forever 21 sent me an order confirmation saying that my order had gone through & would be shipped in a few days. Then I received an email saying that one of the items was out of stock and a credit was going to be returned to my card. Well, since I paid with two gift cards, I was unsure which card they were returning the balance to. I had already destroyed the American Express gift card because I spent the entire balance after getting the order confirmation. To make a long story short, Forever 21 refused to credit my Forever 21 gift card but instead they put the credit on the American Express gift card that I had destroyed. Basically, Forever 21 just stole $17.50 from me and didn't give me my item. Wow. They just lost a longtime major spender over at Pleated Skirt!

I bought a pair of faux black booties to wear to a rodeo in another city. They arrived one day before my flight out. I just put them in my suitcase box and all. When I got to the airport, the smell of "fuel" emitting from my luggage was so strong that I was delayed and had to have my luggage hand picked through. The smell was coming from the shoes. With the strong smell, the shoes were not allowed to travel. I called Forever 21 about the shoes. They informed me "No shoes, no return - per policy." Well, if anyone can get anything returned from the airline, you let me know. Besides the smell was so permeating, for security reasons, the Post office would have refused to mail them; they smelled like fuel. So how was I going to be able to mail them back? I was hoping for a store credit or any type of compensation. I was completely dismissed. I asked to talk to manager, and I was refused. I will never shop at Forever 21 again. Poor, poor customer service, and their clothes are cheaply made.

I want to start by saying that I live in Oregon and I have shopped at Forever 21 for over a decade. I recently received a $50 gift card for Forever 21 for Christmas last year. I made a purchase on January 2, 2013 for $51. I received the merchandise about 4 days later. As always, it came very timely. I decided to return about $21 worth of the merchandise. About 14 days after I sent the merchandise back, I got the $1 refunded to my bank account (the other $50 of the order was the gift card). About a month last at the end of February, I was looking online at your spring collection and it dawned on me that I never received a new gift card in the mail with my refund balance from my gift card.

We will never shop at this store again. Cold and not helpful customer service. Also, while all other stores provide tax exemption on all purchases, this store does not?! A good clue is we should have left the merchandise to the cashier and walked away. Now, their policies are reduced from the standard 30 days returns to only 21 days? How convenient! And ticket mentioned the tag must be attached, another deterrent to not provide any refund to anyone. Their clothes may be cheap, but it is really poor looking. And looking at online review, they just treat people, customers and employees like crap. Typical corporate abusing everything for their own profit. Just stop purchasing and walking into their store. Action begins with your own. They will change their attitude and policies quickly. We will never return to any of their stores for sure. Fool me twice, shame on me! It won't happen!

Forever 21 has the worst online customer in the world. I'm a loyal customer and get treated like crap. They never let you speak to a supervisor and the representatives are racist.

I returned products bought on January 18. I inquired about a credit to my account on 1/28 and was told it would take 1-2 billing cycles. I still have not received a refund for items returned. In addition, I was charged $19 for shipping when it was supposed to be free shipping for orders over $100. I will never purchase anything from Forever 21 again. Their online return policy is fraudulent and they really don't care - there was no response to repeated email inquiries. Don't purchase from them online. They don't stand behind their product or their policies.

I placed an order online on December 18, 2012 for $295.30 and got it pretty fast. The only thing was that half of the ordered merchandise were too small, double order, and stuff were missing ... So I went to the store to get a refund back. In the store, they said that I can't get my money back but instead they gave me the gift card so I could purchase things online. So, not having a choice and already pissed off since they kept repeating the same things over and over, I took the gift card and placed an order online again. And after a few weeks of waiting, I called them to check what happened with my order and they told me that they tried to deliver it, but nobody was home and they shipped my order back to them.

I am very disappointed with the lack of help when my mother's purse was cut open and her wallet stolen inside the store. They did not even call the police for us.

It was a bad day at Forever 21, Somerset 313 branch. After I chose my item, I wanted to do the payment, but nobody was at the cashier counter. I waited for around 2 min., got a staff who came back but used her back side to face me. I called 3 times, "Excuse me." Then she came to do my bill, but still used a black face. I don't think I owe this staff money. Why do most of them always use black face to us? Does that mean the staff is not happy with my purchase? After I finished my bill, I still said, "thank you," to the lovely staff, because she served me, even though I was not happy with her service, but what did she do? She never answered me, and still had a black face to me! On my receipt, the cashier's name is **. I'm just a normal shopper to purchase at the branch, but why give me black face? Why ruin my nice mood until I'm so angry?

I bought some clothes from Forever21.com. I knew I could return them if I buy online. I received them in 9 days, but the quality was awful. So I decided to return them. I had no problem, shipped them back on 21st of December and was waiting for a refund. On the 8th of January, I did not receive my money back. I contacted them, and they told me they would refund. But instead of the 710 dollars I paid, I was refunded only 462 dollars. Why? I emailed and they told me the clothes were on sale, which was not true. I double-checked before buying; now they are on sale.

I purchased a top for $17.80 on 1/5/13. When the cashier ran my card, he said, "Oh no." I asked what the issue was. He told me that it was coming up a different amount. He then called over the manager and told her that it came up $76.90, which was the previous customer's purchase price. The manager assured me my card was not charged for that amount. When I got home later that night and checked my online banking, I saw that I was charged $17.80 and $76.90! I called the store the next morning and was told their computers always do this. I drove back to Bridgewater, NJ store to speak with the manager. At first, she said I would have to fill out a form and wait for 7 business days. She absolutely refused to re-swipe the card like the bank suggested.

If you have the receipt and the tags are still on the merchandise and you paid with cash or debit card, you should be able to get you $20 back. Had I known the policy, I never would have purchased the top without trying it on. Thank goodness, I did not buy a gift for anyone there. I will never step inside this store again nor will any of my friends, my daughters or their friends and anyone else I can tell this story to. Better to pay a few dollars more to get customer service.

It was my first time shopping at Forever21 and had a very unpleasant experience while trying to return item bought within a two-hour window. My experience has made me realize that they have cheap prices only to bring in customers and then cheat them by holding on to customer's cash. A store credit is money that customers cannot spend anywhere else. Even after I accepted the store credit and purchased items I do not need but had no choice, I was left with a few cents balance on the store credit. They refused to return the cents and said I had to spend it. I did not find anything for less than a dollar in that store. I agree that a few cents is not a big amount but if that is so, why not return it to me?

Seven items ordered at time of submission - no indication as to unavailability, which normally occurs online. It is reasonable to assume that no one would order items for which the shipment charges would be equal to or be above that of the value of merchandise. Forever 21 should have done the correct practice to inform me that there is a problem with supplying 5 of the items in the order, and I should be given the option to cancel the order accordingly.

I was shopping today with my teenage daughter at the Forever 21 in Scottsdale Fashion Square. She had Christmas money that was burning a hole in her pocket. We stopped in and she picked out a sweater, it wasn't on sale, just a simple sweater. After shopping at different stores within the mall, she found something she liked better and we decided to go back to Forever 21 to return this sweater. (Here's where it gets ugly.) I had used my debit card to make the purchase. When I checked out, the cashier asked me "debit or credit?" I told her, "It makes no difference to me, whatever is easiest for you." So, when I tried to return this sweater, she told me it would be store credit only. What? Immediately, a 20-year-old manager stepped in to clear up the situation. She informed me that they can only offer store credit.

Nowhere does it state that you cannot return a gift card for a refund. It's not on their receipt nor when you purchase the gift card in the store.

Anyone who shops at Forever 21 knows their return policy and that items marked "sale" are Final Sale. I recently ordered online and used a Thanks code they sent me for being a customer. Everything my daughter bought was a new item at regular price, not in the sale section at all. When we received our items, one of the items purchased, we ended up needing a different size. We went to the store, only to find out once I added the Thanks code to my online order, all our regular priced items were now considered sale and are non exchangeable/non-returnable. Not even for store credit.

I ordered three sale items in the beginning of November. I called today because my order still had not been delivered. They said my order had been canceled. I said, "Why?" She said, "Because you entered the wrong billing address." I said, "But my credit card has been billed and I have a UPS tracking number which says the order was already delivered on the 21st of Nov." The CR representative said there's nothing she can do and I should go online and order something else. Really? I said, "Can I speak to your supervisor?" She said there is no supervisor available and to call back.

I placed an order at forever21.com for a pair of boots on Cyber Monday. I clicked "place order" and their website crashed. That's to be expected on these big sale days. However, when I tried calling and sending emails, I got no response for three days. I had to finally check my card to find out if the order had gone through or not and interestingly enough, forever21.com did manage to bill my card through all the website traffic. Three days later, I finally got through to their CS rep and she told me that billing went through fine but unfortunately, the order did not so the boots were not being shipped. She told me I will have to call my bank and ask them to take the charge off, which can take one billing cycle. I said I wanted those boots and they are no longer on sale now. She told me I should have called at the time it happened and maybe they could have fixed it for me.

When purchasing items from Forever21.com, use great caution. I purchased several items for my daughter, none of which were marked "final sale". I even received an order confirmation in which none of the items were marked "final sale". However upon receipt of the items, all but one item was marked as "final sale". I called up customer service and they did not care, with Vanessa going as far as telling me that this was "common". I was not permitted to speak with a supervisor nor did Vanessa seemed to care at all about my complaint. Buyer beware! Do not believe their return policy. Forever21.com marks items as "final sale" after you purchase them.

I received an order today that I made online. The whole purpose of the order was to get a dress to wear at Thanksgiving while visiting with my fiancé’s family. They offer free shipping on orders over $50. The price of their standard shipping is enough to get another item as inexpensive as their clothing and accessories are, so I decided to order a few more things to create that $50 minimum. Some of those items being a sweater and some nail polish that was on sale.

I placed an order with them on 11/9/2012. They shipped the item on 11/13/2012. I thought that was okay. But tracking says shipping day but they were late. Okay, I got them the next day. I checked and 3 items were missing. I never received anything saying the items were out of stock. I purchased enough as I had to pay a bit for shipping. Even with 3 items missing, they still charged me the full shipping amount. I tried to contact them via their website but I was never able to get though. I kept getting website errors and the phone line wait is long. I needed the whole order and missing 3 is pretty important. Then I found out like others, their return policy is bad and on top of it, they say that the items I received and paid for are final sales/sale items and cannot be returned! Really?

Forever 21 has the most ridiculous retuning policies. They do not refund your money back. They give you store credit even when they overcharge you. I recently purchased a blouse on sale and was charged the full amount. The next day I went back and was told I could not get my refund back because that's the store policy. I was outraged. They are the ones who overcharged me! This store needs to be investigated. It's ridiculous!

Lag in order processing and shipping is ridiculous. Just as everyone else has posted, my order was placed 2 weeks ago and only today went to a shipped status. Tracking says that even via UPS, my order will not be here for another week. I called Customer Service to ask what was going on and they simply said they were experiencing some delays in order processing and they couldn't speak for UPS ship times. I order things online nearly every day, from all over the world. I never have to wait 3 weeks for my orders, even the things I get from China and Japan. I'll never do online business with Forever 21 again.

I ordered two packages over a week ago. One still says pending and one says shipped. I looked at the tracking for the supposedly shipped one and it said the label had just been printed. I have made online purchases before and everything went well. This is disappointing. I called customer service and wasn't even asked what my concern was. I was just hurriedly asked for all this information and then was told he sent my info to accounting. If accounting will solve my problem or not I don't know. I still don't know what is going on with my orders.

I placed a $53 order on 9/13/12 and did not receive free shipping even though my order was over $50. Reluctantly, I paid the $13.90 shipping fee because I just wanted to get my order. Three weeks went by and just like the other customers, my order went totally unprocessed. I emailed Forever21 a week ago and got an automated response that half my order was now out of stock. I was disappointed but figured I would get the remainder of the order within the week.

It's been a month and my order still says "new". I placed a big order over a month ago. I understand that processing takes time but it's been over a month. I emailed customer service and called them and they said it would ship out soon, but that was a week ago. It still hasn't been processed. There is no way of canceling the order online and I feel stuck. I also feel lied to by customer service. There clearly is a problem that they did not inform me of, if it takes over a month to just process the order. I love the store but I feel like the online store leaves a lot to be desired. I am very disappointed by Forever 21.

It's been almost a month since I ordered from this website. Still nothing has been delivered. I will never order or buy anything from this store again. This is unacceptable and I will find as many ways possible to let everybody know that Forever 21 and free shipping really means "Wait forever, we'll deliver your order next season when you don't need the clothes you've been waiting for." If they even deliver. Do not buy from Forever 21. There are so many other stores with as cute clothes as theirs that actually care and take care of their customers.

Like others on this site, I ordered nine items from Forever 21 on September 14th. I ordered them on a Friday and knew it would take at least the weekend for my order to be processed. Well, a week had gone by and my order still has not even been processed. As I checked the site, my order would still say new. After calling customer service, I was informed that the warehouse had moved and that orders had been delayed. When I asked when my order will be shipped, the lady told me it would be shipped by Wednesday. It is now October 5th and I still have not received my items. My order still says new online as well. I am beyond pissed because this has never happened to me online. I've shopped here before! The customer service employees are liars. Forever 21 is a horrible business, and I just don't understand why they wouldn't notify customers online that their business is switching warehouses. Yesterday, I called again asking when it would be shipped and the lady told me that she is not sure because most of my items are now out of stock. I'm debating on cancelling my order.

I have 3 orders from Forever 21 from 9/16/12, 9/21/12 and 9/24/12. On 9/27, I called F21 to ask about my order from 9/16 because I haven’t received any information on it. They said "Warehouse was delayed. We are trying to get caught up." I was so angry, I canceled my order. Now, it is 10/2 and I haven’t even received my refund. WTH is going on with F21?

Failure to issue a refund in a timely manner: Forever 21 received items that I returned by mail on 5/14/12. These items were from an order placed online on 4/22/12. The credit card I used to make that purchase expired at the end of that month. Knowing this, I sent a note along with the return stating that the refund should be credited to the same card number and provided them with the new expiration date. After a few months and no refund, I contacted Forever 21 by phone. The customer service representative told me that they were unable to process my refund because the card had expired (duh) and took my credit card information again. She assured me that my refund would be processed and I should have my money back soon.

This company is so unorganized. I placed an order on the 14th of September for my daughter’s birthday, which was the 24th. I called and was told my items would be shipped out, but never were. I called back and was told it’s an error at the warehouse. You can't be serious! If you are a business and you can't handle the orders you take in, then you need to shut your business down! I find it crazy how I am still getting emails about sales trying to get me to shop some more when I have not even received my order yet. Usually, I would shop the sales, but this whole thing has me turned off from Forever 21 as a company.

This site is obnoxious! I placed an order on Sept. 20, 2012 for a gift card for our niece. To make a long story short, I received the tracking info the next day that my order had shipped, so I was happy. Unfortunately, it took me over 45 minutes to place the order because the website was malfunctioning. I was livid at the time but persevered since our niece, too naive to know better, likes this store! Anyway, one week later, I checked the tracking info and it is incorrect and no one at Forever 21 knows what has happened. There was no supervisor available and all they offered is a lame apology. No one calls back as promised. All I continue to get is a stupid "e-mail" apologizing but nothing more.

I purchased an e-gift card on the 25th of September at 5:00 am PST for my niece's birthday on the 26th. By 3:00 PST, they had not processed the e-gift card. I could have gone to the store, purchased the card and mailed it overnight. I purchase e-gift cards all the time from other retailers and this is the first time I have had a major issue. I wouldn't have used these people but my niece likes the cheap and tacky store.

I placed an order on the website on the 14th of September. I order from them quite often and typically the same day or next day I receive my tracking information. Well, come Monday the 17th I still hadn’t received any information. I called the customer service line and was informed that on Wednesday the 12th, the company had decided to switch warehouses without informing anyone. Well, two days later there was no information on the website regarding the switch and the delay it was causing in people’s orders. I asked to speak with a supervisor and was told no one was available and that I'd receive a call back in a few minutes. The next day I hadn’t received a call back, so I called again and asked for a supervisor.

Terrible. Terrible. Terrible. All I can say is I purchased three items (two shirts and a nail polish) at Forever 21 at Shops of Sunset Place (Miami, FL). Their cashier (#**) was running my purchase. Before even walking out of the store, I looked at my receipt and saw the employee ran the shirt twice (not my error). As I waited for the store manager to get this fixed and return my money, I was told that they can only give me a store credit and 10% on my next purchase. This was ridiculous to me. I couldn't believe what I was hearing. I have shopped at Forever 21 for many years and have always understood their return policy but when it was an employee error and I have to pay the price, that is what absolutely took me over the edge. I work in a dental office and it's like telling one of our patients, "Listen, I charged your root canal twice but our office policy states I cannot return your money but I can credit you for your next visit." What if that patient does not return? He loses his money. I will never shop or purchase anything from these people. They are a bunch of thieves. Someone needs to address all these complaints with their corporate offices.

My 14 year old daughter bought a shirt for $17.80 at Forever 21. She paid with cash that was her own money. When she came home and went to wear the shirt 2 days later, she noticed that it was defective and the shirt was not probably sewn on and was coming apart on the front near the buttons. Looking at it, you could tell it was never properly sewn and this rip was put on the shelves anyways to sell it. Unfortunately, we went back to the store but she had lost the receipt. The tags are on the shirt and the defect is very obvious. I was told there was nothing they could do. I was not even asking for my money back. I was asking for a store credit.

Horrible costumer service! I am a regular shopper at Forever 21. I love all their products and have never been disappointed until now. I went to the Forever 21 in Jacksonville at the Avenues mall with my sister and purchased $121.78 worth of items on August 22, 2012. When I was being rang up by the cashier, she ran my card as debit, and she said it didn’t go through. I brought up my bank account on my phone to check before I let her run it again, and I showed her that the money had been withdrawn from my account, so a glitch in their system messed up and a receipt didn’t come out. She said I need to run it again as credit, and I was hesitant because I didn’t want to get charged twice. She said it happens often and one of the charges will show up as a hold on your account and will be dropped with the second charge. This did not happen!

I had ordered school shopping clothes due to the fact it was more convenient because we all know online is faster. That's what I thought until I ordered my stuff on a Saturday in August but it's the second week of school and what do I have? I'm highly upset due to the fact I was so excited about getting my school things. Forever 21 are con artist and thieves. I want my money back!

Here's my horrible customer service experience with Forever 21. I ordered a simple gift card for a niece's birthday on July 31 for an August 9 birthday gift. At the same time, I ordered four other birthday gifts from other companies, all others of which I received within just a few days, without any problems. Three days later, however, Forever 21 sent me an email to inform me that my order was on hold because I had never ordered with them with my credit card before. What? Who does that? When that was finally cleared up, I knew I barely had a chance of receiving my niece's gift by her birthday in time to get it to her.

Forever 21 service is very poor! I placed an order # ** on July 5th 2012. I received the order on July 19th. When I opened my package, two of my items were damaged. I live in Trinidad and I paid additional money to clear this order through customs and I would have to pay additional money to return the items. I emailed Forever 21 and I was advised by Galilea ** that I could fill out an affidavit, so I'd get the refund and I could still keep the items. I was happy that I could be refunded because I can't use the items due to the location of the damage.

A sales associate, Malia, had rung up my purchases and was ready to process my credit card when she asked for my ID. I graciously handed over my ID, as I am always appreciative when sales associates are trying to reduce credit card fraud. That is the purpose, right? My appreciation quickly turned to shock when Malia told me that she could not process my transaction because my ID said Jacqueline and my credit card said Jackie. Malia said that because it wasn't an exact match, she could not run my credit card. I was horrified. Really, I stole this ID? Isn't my ID used to verify that it is my actual credit card? Malia continued to say that due to store policy, she couldn't complete the transaction because there wasn't an identical match between the ID and credit card. Jacqueline versus the shortened version of Jackie? Americans go by shorter versions of their legal name: Mike vs. Michael, Rebecca vs. Becky, Don vs. Donald. You get the drift.

I placed an online order with Forever 21 in February and didn't receive my order until about 3 weeks later, not to mention the Forever 21 warehouse is in Los Angeles, CA and I literally live about 20 minutes from the warehouse. Anyways, it took 3 weeks to get here and 3 items were defective. I called right away and the lady I spoke to told me to send back the items and I would get a refund upon receiving my items, and that the shipping amount I paid would be reimbursed as well. So, I shipped out the items on March 1st and of course, since they are down the street, they received it on March 2nd. I called them again and I was on hold for about 45 minutes to 1 hour (not to mention that I work and go to school full-time. I don't have time for all that).

I normally do not take the time to rate/report a company, because I understand that mistakes happen but I have never experienced such unconcerned attitudes with any other clothing company, especially when it's their mistake.

The other day, I ordered $149 worth of clothes for August, seeing that I would not be able to go school shopping. I ordered all my information correctly, clicked the order button and it simply reloaded the page. I went online to check my credit card information because I was afraid to be double charged from the same store and it said it had made it through. I checked the website again, everything was still in the cart and it was not in my past orders. I didn't even get an email with the tracking number/confirmation. I have emailed and called several times with no response. They are lying thieves that ought to be shut down!

My friend bought me a gift card for $60 back in January 2012 for my secret Santa gift. I tried to use this gift card, and it said that the card was never activated. I have called numerous times and have taken time to go into the store many times to try to get this resolved. I have spoken to Mario and Sunny, the two managers at the store #160 in 50 W. 34th St., New York location. I brought them a bank statement stating the amount, time, and date the card was purchased for me.

My daughter saved up $50 to be able to purchase clothes on Forever 21's site and qualify for free shipping. But when we tried to order, the order wouldn't go through. We live in a remote community with no street delivery by US Post and apparently the free shipping does not apply to us. The reason? "We don't give free shipping to PO Boxes, only for street delivery." When I explained the situation that there is no street delivery here, the manager said that I should call the post office to get them to deliver the package to us. Hmmm, there is no post office vehicle here. No one on staff to do deliveries. How are we supposed to get them to do that? When I asked her for a credit, she said no. Luckily, my daughter is mature enough to decide it's not fair and we're not going to spend the extra $13.90 on shipping. And we won't ever be ordering from Forever 21.

My daughter placed a large order online. She immediately tried to modify or cancel it, but no way to do it! Though it was not shipped, we were told she couldn't cancel it. She is stuck with what she ordered or a store credit, unless we wait a week to get it, then pay to ship it back and wait 2-3 weeks and hope they refund her money. Young people, do not buy at this merchant unless you are sure you will be happy with the merchandise or you will lose your money! This store takes advantage of unsavvy young shoppers! I will never deal with them again! Beware!

Since they had advertised “buy one get one free”, I purchased 6 items: two each for $13.99; two each for $9.99; and two each for $6.99. When I walked out of the store, I reviewed my receipt and found out that they had charged me the $13.99 twice and gave me the two $6.99 item free. The $9.99 was charged once with the other $9.99 item free. In other words they charge you the higher item with the less price item free. I went back to the store right away, but the manager said that's how it goes. Lower item is the free one. So, I want to warm the consumer, that if you intend to purchase the "buy one get one free", pay each one separately so you can get the same price item free. Make sure too, that there's no damage. I am angry and so dissatisfied on their advertising and policy. H&M is a better store to shop. Price, quality, policy and straightforward advertising on sales.

This is the first time I have ever ordered from you and you said, "**, we couldn't, etc." I checked everything carefully and found that it was my fault--I had given you the expiration date of another card which I use most of the time. My bad. Then, I tried the same card again with the correct expiration date and was refused again.

I recently ordered for the first time on Forever 21's site. After waiting two weeks for the scheduled delivery, I received a notification that it was unable to be delivered to my house. I could understand that it might not have been delivered because my mailbox has recently been run over; but when I called for assistance, there was no help. I asked if it could be resent to my P.O. Box, but the ignorant “helper” kept repeating that it can't be shipped to a P.O. Box because it wouldn't fit in the tiny mailbox space anyways. She obviously didn't know that they hold packages until you pick them up and was of no assistance to me. In the end, I had to give up trying to get my package resent. It was a package that was for my sister's birthday; she was only visiting for a short time! Now, I do not have time to get another present and am simply frustrated. I tried to call today to see if they could reorder the same exact package to send to me, but they ignored my calls. I hope for any other customer’s sake that they change their immature ways!

Generally, I don't complain but I will not buy anything online from F21 ever again. If you order their product online, it will take a week for them to ship out - a week and it has happened all the time. I bought a jean from LOFT on the same day, and it took 3-5 days for me to receive my stuff. The only way to get your money back is to return it, since I don't want store credit, and it will take another 2 week (or so) for them to receive and another week to refund. I shipped the item on Monday and the lady at USPS said they should receive the product by Thursday. Does it really take that long?

The first time I made an online purchase from Forever21 I made it late on Christmas night and so the delayed arrival of merchandise was obviously expected, but the manner in which it arrived put me at dismay! First, it came in a small yellow bag and was shoved into my mailbox instead of left on my front porch. The package was not delivered until 11 days after the order took place but overall, I was satisfied with the product. The second time that I placed an order with Forever21 was last week. I ordered 10 things coming up to $264 so standard shipping is free. This order was placed on a Thursday at 18:03H eastern time so I know that it was not COB over there! An online explanation said orders are packaged and shipped out the next day. Friday comes and the order status was still new. Today is Wednesday, five business days after I have placed my order and still has not been shipped out yet! So needless to say, this is the last time I plan on purchasing from this business.

I went in to the store looking for something very specific to wear to a meeting and found the perfect item at a bargain price. When I looked again, I noticed that the prices were different in the two different sizes I had. I didn't think much of it, I figured that when I went to pay, the cashier would honor the price. But to my surprise, she did not. She spoke to the manager and they explained that it was tagged wrong. I clearly did not switch tags and the security tags were on the items.

This is about Forever 21's stupid return policy. I was shopping at the mall and trying on this amazing swimsuit at a cheap price! I paid in cash and was so happy with my purchase! Upon returning home, I realized that I needed a size larger. I looked in my bag but found no receipt; the sales clerk must have forgotten it. The next weekend, I tried to exchange the swimsuit bottom for a size larger. It still had the tag and the sanitary liner on. Not to mention that they didn't even have the top to the swimsuit--they only had bottoms left and nobody is going to buy a swimsuit bottom without the matching top!

I have been shopping at Forever 21 for over 6 years. Recently, I have discovered that most of my shirts from your store do not keep their original shape and have shrunk with washing. No matter what washing instructions I have followed, the clothing that I have purchased from your store has not kept their original style and fit. I am very dissatisfied with your products and disappointed that as a loyal consumer at your store, I have been sold this type of faulty product. I will no longer be shopping at your clothing stores if this issue is not addressed. I have at least a hundred dollars, if not more, in shirts from your store that I can no longer wear and I am appalled you would sell such low quality fabrics.

My 16 year old daughter purchased a $12.90 shirt with cash. Within an hour and a half, she decided to return it to Forever 21 unworn and with all of the tags attached. She was told that she could only receive store credit. Nowhere on their story policy does it state that you can't receive cash back for cash paid. In fact, outlined in their store policy, it states that on credit card purchases, you can't receive cash or have your credit card credited back. Wouldn't that lead someone to understand that if cash was used, you should receive your cash back; especially if the item is unworn and still has the tags attached? Not to mention, she was trying to return the shirt within an hour and a half of purchase. Needless to say, I told my daughter that we won't be patronizing this store again. I suspect that this store will be going out of business eventually if it keeps this and other unfair store policies in place.

I purchased several tops for my daughter online, most of which were on sale. A few of the items were too big. When I contacted Forever 21 to find out about exchanging (not refunding) for a smaller size, I was told items purchased online that were on sale are not amenable to exchange. Even though you are not looking for a cash refund, non-fitting items cannot be exchanged for ones that fit. I do not see the point in sticking the consumers with a merchandise that could simply be exchanged for a proper size. This is a horrible policy and I will not buy anything from them again. Kohl's and JP Penney's have much more liberal return policies so I will buy from them instead.

I purchased 6 items from the Forever 21 Store in Short Hills Mall on 2/20/2012. When I was at the register paying for the items, I asked the store clerk what was the store’s return policy. I specifically asked this since I was shopping for my 13-year-old daughter who did not want to try the items on. The store clerk told me if I returned the items within 21 days, I get a full refund. Today, 3/7/12, which is within the 21-day period, I returned two of the tops and was told I could only receive a store credit. A store credit is not the same as a full refund. I also noticed today that they have bright yellow signs stating this policy by the register. However, they were not there two weeks ago when I was shopping with my daughter. Since the merchandise was not worn and had the original tickets attached, I would like a credit to charge card, not a store credit.

Non-existent Customer Service/Return Policy: I tried to exchange a watch. It stopped working after one week and the store refused to give me another one. I just left it on the counter. I bought a skirt for my daughter, which did not fit her, for Christmas. I had a receipt, but the salesperson refused to give me credit because I returned it 32 days after purchase. I’m not patronizing this store ever again!

I walked in a Forever 21 store. I bought some jeans. When I was paying for the clothes I asked the teller if I can return them if they don't fit. She said no problem as long as I keep the tags and receipt. So I did that. The next day I was in shock when two people greeted me and asked me if I am returning. They told me right away that they can only give me store credit. I said no way. I thought they were just kidding. I mean, I pay with cash and their pants did not work. I want to use this money and look somewhere else for the right jeans that they didn't have. Soon, they turned around and ignored me. (Good luck customer we have policies, you don't have rights! Right?). I was so upset. I feel raped and violated as a consumer. I work hard to make my money and they want to force me use it the way they want to.

When I shopped at Forever 21, I was so dissatisfied with the poor customer service. I only went to buy my mom something she saw in a magazine. After asking 3 people for help to find what was clearly still on a mannequin, I found something similar. After I left the store, I had second thoughts about it fitting my mother so I went straight back in. They would not return the funds back to my bank account. The only option was store credit. I left very angry. I will never shop there again, ever.

I went to try on clothes and I heard a few of the employees gossiping and talking while I was in line to use the dressing room. First of all, that's rude to do that in front of customers (do that on breaks). Then, one of the male employees was talking very loudly, saying someone’s feet stink and how gross it was. I was so disgusted that he would say something like that with customers around.

I thought these policies had gone by the wayside. The return policy at Forever 21 is basically, if you buy it, it's yours. They offer no cash or credit card refunds on their merchandise for any reason, only store credit. It will make me think twice about shopping there again.

I purchased some shirts from Forever 21 in White Plains, because I happened to be in the area. All the employees in the store seemed more interested in gossiping than helping customers. I manged to pick out, paid, and left. However, I realized when I got home, on the other side of the Tappanzee Bridge, that one of the shirts was not there. I called the store immediately, and the same clerk that rung me out picked up. She did apologize, however her version was that I dropped it (not that she forgot to put it in). I guess I must have forgotten how to use a bag correctly, because I thought the point of them was to hold things, so they don't fall out.

I was shopping the other week with my wife and two kids. This woman in Forever21 at Columbia Mall, in Maryland is rude. She was watching us like a hawk and did not even say hello. She grabbed hair accessories out of my daughters hand. She told my wife and I that this is our store policy to get your accessories and leave them at the counter. What type of policy is this. If i was her boss, I would fire her on the spot for turning away customers. I do not like to get followed around a store. I want to shop in peace with my family. Her name is Eunicce. I discovered this from a sales clerk. The girls look as if they do not want to work there because of stress and you can tell everyone who work there is depress. The woman is a monster. God bless their souls. I would never want my daughters or sons working where a woman abuse her staff. She needs to be fired.

I started shopping at Forever21 prior to them being “huge”, so I'm quite familiar with their strict no refunds / store credit exchange only policy. However, I think if it is their employees who make an error (ringing up an item twice, overcharging for an item, etc.); we should be entitled to our cash/credit card refunds!

I went to Forever 21 on Friday afternoon, looking for a dress for a specific occasion. I finally found the one that seemed perfect, except that there was a belt missing, and two of the buttons were broken. I decided I would go to check out, and see if they had any other dresses like it, or if they could offer me a discount. When I asked the man behind the register if there were any other like the dress, he turned around, and asked another employee behind the counter, if they had another dress of that kind, and she thought for a moment, and then told him no, she didn't think so. They didn't even go to look, or check. The man looked at me, and simply said "sorry". There was no offer of a discount or anything else. He also failed to give me a receipt, and now that I want to return the dress or maybe even exchange it, I am screwed. Thank you, Forever 21. Your clothes are cute, but your employees are definitely not up to par.

Like so many others, I was fooled by their buy-one-get-one-free scam. The scam works as follows. You choose two items and you are charged for the purchase. At the time it appears as though you have received a discount. About a week later, though, they send you an email informing you that your cheaper item is out of stock and that you will cannot modify your order. I will call tomorrow, but I can tell from reading other's complaints that they are not likely to give me a refund. This is a deplorable practice and something should really be done.

To all the people out there who complain about the quality of what your buying then go buy it at white house black market and spend $200 dollars on a skirt! or go to zales to get nice jewelry. Being rude to employees gets you no where, all you doing is making more work for us and we are just trying to do our job. We are just being nice when we say hi to you its extremely rude to treat us like we have a disease. Also if you drop something on the floor pick it up!! Just give it to the employee and say sorry i don't know where it goes. We don't get paid enough to deal with lazy rude people!

I ordered 8 items on 1/4/2012. Today is the 8th. I just received an email stating that 2 of the items I ordered were out of stock, but my items have been shipped. I called to Forever 21 customer service line in order to see. They have the items in a smaller size. I have been on hold for 2 hours now and still waiting. This is the worst customer service I have ever had to deal with. Not to mention, my card has not yet been credited back for the out of stock items.

I keep seeing where annoyed Forever21 employees or ex-employees are posting on here in defense of other employees. You ** really need to stop coming to the defense of other people. I have worked in retail, picking up after people and their children. I have found mystery substances in/on clothing and dressing room floors/walls/stools. I have handled the rudest of rude customers and still managed not to take it out on other customers. Having a bad day is no excuse for walking around with a chip on your shoulder, being rude to the people that are essentially providing your paycheck.

Forever 21 has a lousy Buy One Get One Free (bygof) program online. They take your order, payment, etc., then send you an email telling you that one of your bygof items is "out of stock". What? Why can you enter your credit card info? Then, when the order ships (confirmation), they send an email letting you know that your free item is not arriving. They offer no substitution for the out of stock item or a credit.

I am currently on hold with customer service for the 4th time today. For the past week or so I have been attempting to use two gift cards on an online purchase. The first time I attempted to do so, the website malfunctioned and would not allow me to use them. I resent the gift cards a few times, hoping the problem was fixed, which evidently froze the gift cards from use. I tried to call that night to fix it, but the customer service office has very specific hours, and when I missed those hours I was told to go online, but online told me to call them.

I have no problem with their return policy, it is posted and usually they explain it when you purchase. I am a very good customer as I enjoy the cheap prices for new trends and have bought a ton of stuff from them in the last few years. If you want great quality, shop a department store for brand names. What I can't stand however are the ignorant, rude employees that don't give a damn about working or customer service. The store at Mayfair Mall Milwaukee is the closest to my house and it is always a mess. There is way too much product for the store size. It is hard to find anything if you need a different size the employees can't help you either and let you know with a frustrated eye roll.

On December 7, 2011, I went into Forever 21 at Palm Desert, CA to purchase two $50 gift cards for Christmas gift. I used my Wells Fargo debit card for $100. Sales clerk, Dania, said card was declined so requested again. So I used my Altura Credit Union debit card. She said that card declined too. But I told her the store pin pad said approved. So she called accounting to inform them the problem. While she was doing that, I called both my banks and both my checking accounts were debited. I waited 45 minutes to get answer from her. She said I would be credited with 7 to 10 days.

I bought a jacket as a gift and it did not fit my daughter. I returned it within two weeks and it was in perfect condition but they would not give me a refund back. The clerk said it is "company policy" but it is a terrible policy and I never want to shop there again. Now I'm stuck with store credit and you know it always costs more, so I am going to have to give them more money. I hate that company.

On Tuesday, December 27, 2011, I, Franchesca ***, and my two friends Nicole *** and Joke *** entered Forever 21 at Square One Mall in Saugus, Massachusetts. We looked around and picked up a few shirts. While in the jewelry section, we started to receive conflicting stares from an employee named Natasha. We ignored it. After looking around a little more, Joke went to the dressing room. Nicole and I headed to the check out. While waiting in line, Natasha approached us, telling us to get out of line. We got out of line, confused. She told us that she witnessed one of us stealing jewelry but she could not name which one and the mall security called. Knowing that we had nothing to hide, we willingly opened our bags.

So I unfortunately purchased items from the buy 1 get 1 free sale. First thing, if you buy one item the computer automatically gives you the lowest item free. For example, say you bought 2 skirts for 16 on the bogo sale, then you bought 2 shirts for 10 on the same sale. You will pay 32 and get the shirts for free. I still paid for the items because I wanted the discount. Then I got an email saying that most if not all of the free things I bought were not available but they will send me the remaining part of my order and that my order was final sale, so I could not cancel or return the order. The same order that I wouldn't have gotten had I known these items were not available beforehand. Nice and never again.

I purchased some items for my daughter for Christmas from the Sarasota Square Mall, Forever 21 store in Sarasota, Florida. The clerk placed half the purchase in my bag, and I did not notice until I returned home, which is approximately 200 miles away from Sarasota. To make a long story short, I called the store. The manager informed me the store had no provisions for getting me my items; however, he would personally send them to me. I never got them. After several attempts to contact the district office, I filed an online complaint.

My daughter wanted to use her Visa gift card. I told her to just meet me at 2:30, since we had to get her to a basketball game, in the food court. It is now 2:55, and I am freaking out. We are going to be late, and she would have to sit on the bench. Finally, I saw her running and crying, and I was mad because she was late! She told me she found some clothes she wanted to buy. The sales clerk rang them up, and then noticed she missed an item. Instead of just finishing that transaction and void them, she rang the card through twice, and now, she has zero balance and questioning if she even had any money on the card. You know what? I can't even finish writing about this mess. Except hooray, somehow the manager was able to blame the Visa card, and she was able to get the money back, blah, blah blah.

I have been trying to reach Forever 21 through mails and calls, but I haven't been able to. On Saturday, I called their customer care regarding a query, and a person named Raymond ** helped me. He said he needed my credit card's 1st six, and last four digits, plus my billing address, to confirm a reorder. 4 hours later, my credit card got used for $1,100, and I had to immediately cancel my card. This is infuriating, and breach of trust on their part. Their employee used my personal information, and stole from me. I reported this to Forever 21 contact us section, and they asked me to check with my bank. I have checked with my bank, and hence i cancelled my card! I have to take legal action, because this is theft! I never expected this from the management of Forever 21. I am forced to take legal action, because I'm not getting a proper reply! Now, I have 2 canceled orders, and they need to refund my money back. I don't know when they'll do it! Thieves!

I placed an online order November 29, 2011. I received a UPS tracking number. It shows delivered to USPS (US postal). I looked up the USPS postal tracking number, and it shows as delivered on December 7. It's December 13th, and it has not been delivered to my work address. The funny thing is that, I place d a 2nd order on November 30th, and I received that order today, but have not received the first order. I have been emailing, calling Forever21 customer service, and all I hear is a busy signal. I even tried to call the outside of US phone number, and got the same busy signal.

I tried to exchange 2 coats yesterday from a size M to a Large at the Savannah, GA location. Granted, I didn't have my receipt, but they wouldn't take them back. The tags were still on and the dumb girl said they needed the receipt to look it up. What did she need to look up? I didn't want a refund, I just wanted 2 coats that would fit. Mind you,10 minutes before, I had returned a coat with not tag and no receipt at a Belk. That is what you call customer service. Now, I'm stuck with 2 coats that don't fit. I will never shop there again! They just lost a loyal customer that spends hundreds of dollars a year.

I went in to the store looking for a pair of black pants. I found a pair but didn't know if I would find a cheaper pair somewhere else, so I asked one of the workers their return policy. She said I could get a return within 30 days with the receipt and tags still attached. So I bought the pants instead of putting them on hold like I would normally have done.

I placed an online order on Nov. 21, 2011. Five days later, I received an email stating they issued me the wrong tracking number and one will be emailed to me shortly. I never received that new number and when I called to retrieve it, the agent was rude and gave me such a hard time to get the number. I called back and also sent an email two days later, still no package and again the agent was rude and did not want to assist me. I called today because it has been more than 10 days and I have no package. I have not received a response form them and the customer service agent would not allow me to speak to a manager. She said the manager does not come in until 10:00 am.

I am an Oregon resident and a long time customer. When shopping in WA, I was told that tax exempt cannot be done in store and I need to go online to get a refund on taxes paid. I could not find any information on their website that explains the steps needed for a refund. So on November 21st 2011, I called 888-494-3837 (customer service), and I was on hold for two hours and twelve minutes before I finally hung up. A female's voice kept reminding me to stay on hold and a Forever 21 representative will be with me shortly.

I like the Forever 21 store I have been to. It was very clean, the employees friendly, and willing to help. My concern is with forever21.com. The closest Forever 21 store is 75 miles from where I live, and my daughter insisted on getting a Homecoming dress from Forever21.com. The dress arrived damaged, so I quickly went back online, and reordered the dress because the Homecoming dance was only a couple of weeks away. Next day, I shipped the damaged dress back exactly according to the instructions,found at the back of the invoice.

I honestly don't understand why you all keep complaining about not being able to return clothes that have been worn by you yourself! You are ridiculous! I think it is not right for you to be wearing around something you purchased only to be returned so someone else can buy it and use it for the original price. That's not fair. Also, I honestly have never really had any problems at Forever21. Some of the racks are messy and yeah there are piles of clothing but if you have a problem there, why shop at Forever21? Stop whining.

Ok, having worked at Forever 21 for 2 years and having worked retail for over 6, I must say that the customers that come into the store are the absolute worst I've ever encountered. First things first, the store policy is both stated on the receipt and posted at the cash register. Not only that, but we as associates are required to ask the customer at time of check out whether you are familiar with the return policy or not. If you say yes, that isn't on us. Secondly, there isn't a single rude person that works at my store. We all go above and beyond to help our customers and their needs. Even the customers that leave trash everywhere, let their kids run and scream through the store for 30 minutes while they "don't notice", use our clothing as napkins to wipe their noses, hands and spit chewing gum in and the kicker is the grown up "adults" that choose to use our fitting room as a restroom leaving us to clean up their used sanitary pads and choosing to urinate on our actually clothing, which yes, we have to clean up all for minimum wage. So yes, there are days that we as employees have chips on our shoulders.

I find your business practice, of not exempting Montana residents from the Washington State tax, deplorable. What kind of customer service is that? All of the other shops that I made purchases from, exempted me from Washington state tax. This is a common practice in Washington. I am also in the retail business, and we have many stores in Washington. Maybe you should upgrade your POS system to allow for incidents like this! I asked to be exempted, and the clerk gave me an illegible slip of paper, that has a bogus website to contact, to try to recoup the state tax that I paid. I have all of the documentation that I would gladly email to you. What a crock!

So, for all of you "customers" who want to complain about Forever 21. Let me tell you, I work at forever 21 and people, as in you, are messy ignorant people. First of all, if you don't like the return policy, fine, don't shop there, simple right?! Secondly, as it say's in the employee handbook, we are not required to say anything to you about our store policy unless you ask. But because you don't open your eyes and read the bottom of the receipt where the cashier circled the return policy for your **, you would know we don't give cash back.

I read over a lot of people's comments and a lot of them make me rather upset. I have worked at Forever 21 for 2 years now and the reason our store is a mess is because of the costumer! The store I work at is huge and we just do not have enough hours for a full staff. If costumers would pick up things that they drop on the floor and not shop so messy it wouldn't look the way it looks. Yes, sometimes the racks are full, but that's because we get new products in everyday and we cannot back stock things. So do us both a favor and clean up after yourselves! It's not hard.

I went to the Forever 21 in Union Square today, 11/12/11, to return a dress that, I did not notice, had a rip until after I got home. After waiting in line for quite some time, I was told that I would not be able to return the dress, because the store did not have any store credit cards. I asked the sales agent if I could buy a gift card for $1 and transfer the credit to the gift card. I was told that they would be unable to do so.

Discrimination review. With over 10-plus years in retail experience and exceeding the company’s expectations, and after several years of applying to Forever 21 with not so much as a call back, my friend and I decided to go "undercover." We created a totally fake resume with a totally fake name. We summited both my friend’s resume displaying all the right qualities for the management position they were hiring for.

An item I purchased was not marked as ‘Sale item’ or ‘Final Sale’. I asked the cashier what the return policy was since my daughter didn't have time to try the clothes on. I was told 21 days. When I attempted to return one of the items I was told it was a final sale. I was not even allowed to exchange for a smaller size. Store policy is extremely rigid and the employees were unprofessional and rude. I am forced to keep an item that is too large. Forever 21 have lost a customer.

I have found the store to be difficult to shop in just because the clothing seemed to be jumbled up. I was looking for a certain style of sweater but it was too much work to look through everything. Not a single sales clerk offered to help. Honestly, you can find nice stuff at Target for the same prices. And as a bonus, Target will give you a refund with a receipt or a store credit. And they seem to accept debit cards with no problems. I also like shopping at Macy's, Dillard's, and through Amazon.

I ordered cloths online. It has been over 7 days and I haven't received my cloths. I called the customer service line over and over and waited 20 mins then an automated person gets online and says there has been a technical error and hangs up. They have already pulled the money out I have no way of getting a hold of someone to cancel the order. The order still says new online it has not been updated to "shipped" or anything I cannot get a hold of anyone to say hey it's been or it will be awhile I have called the corp office they will do nothing for me. I would like to cancel the order and get my $100.00 back but they can't get a hold of anyone to do that. It's bogus the people in the store cannot do anything the store has none of the cloths. What am I suppose to do? Help!

My sister and I have been loyal customers of Forever 21 for about eight years. We have never had any problems until today. We were shopping at the Arrowhead mall, location (AZ) this afternoon. Michael, the gentleman that rang us up and was highly professional. However, before we had even left the store, we noticed we were charged twice for one pair of pants. This was not a big deal, we understand that errors occur. We waited in line once again to get our money back. Michael was not able to correct his mistake, so he called his manager over to assist. To our dismay, she said she was unable to give a refund and is only allowed to give store credit in the form of a gift card.

I have been sitting here, reading and reading many of the comments displayed on this page about Forever 21. I have to say that yes, their return policy ** but that is not what I have a problem with. Shame on me if I am naive of the return policies and if I didn't notice that the stitching or craftsmanship was of terrible quality. All of this is on me, "buyer beware" and all. I totally accept this and have no argument there. What I do have a problem with is how unprofessional and disgusting the staff are. I do not care if you are having a hard day or if you just hate your job. Get a new one that doesn't include sales.

My package was lost and Forever 21 refuses to take responsibility and refund my money in a timely manner. It was shipped on September 13th and was lost on September 17th. I sent a claim for an affidavit on September 23rd. I have called numerous times and have not received any updates or status on the order unless I call and wait for over 30 minutes, each time, on hold. I have been given conflicting information regarding the refund of my order. Their system shows conflicting dates for when I called or when I submitted my affidavit. I have emails to show they are stretching the truth. Today is October 26th. It's been a month and a half since I placed my order. I have still not seen a penny to my $80 order. Their customer service is awful. They can't locate the package. They have 'delayed' my refund and now, I'm starting to wonder if they'll refund me at all.

Forever 21's customer service is horrible. I have been attempting to purchase a few items online with a gift card and could not find how to do this. My question was not answered in the FAQ & the link for "contact us by email" takes me right back to the list of FAQs.

I bought a jacket from Forever 21 for my daughter for her birthday. When I purchased the jacket, I asked about return policy. I was told exchange or store credit only. My daughter tried to return the jacket for a store credit and was told they were out of cards and to come back next week. She tried to find an item to exchange but didn't find anything.

I've returned two coats from Forever21 due to wrong item as in the picture and it's been over a month, yet I haven't received my refund back. I tried to call the company, but there were no answer so I never had a chance to even talk to a customer representative. This just gets all ridiculous and never ever will I shop at Forever 21 again!

There was a shirt on the mannequin that I liked that was a small. There was only one other shirt of that kind, which was a large size. I asked the sales associate working that particular area if there were anymore shirts in a medium or small and she replied "no". She never bothered to look around to see. I asked if I could take the shirt off the mannequin and she said that it was against store policy for her to remove it from the mannequin. I replied "well, can I take it off the mannequin"? She stated that she had to ask her manager. It took a really long time for the manager to come, which doesn't surprise me because there was not one manager or cashier at any of the registers when I walk in the store (bad business). Therefore, I took the shirt off the mannequin and replaced it with the same shirt that was a size large. I explained to the associate what I did and to assure her that I didn't leave the mannequin blank (and it was put back neatly).

I am an employee of Forever 21 Las Vegas, a cashier to be exact. After reading another employee's comment from the Texas store, it inspired me to add on. You, customers, want to talk about being treated rudely? My store has clients from all over the world who are 85% nothing but rude. I've been cussed out in every language, have had credit cards, pens, clothes (you name it) literally thrown at me and in my face by customers who don't agree with our store policies, who can't have that fabulous scarf taken off the mannequin for them or have to wait in a line to check out or try on. People have taken ** on our floors and blew their noses in our clothes that we have to clean up! They leave their filthy garbage all over our store.

I am writing on behalf of my cousin who works in there NYC stores (I sent this email to F21 also). This company is immoral and has total lack of respect or humanity for its employees. I would love to know why my cousin has to be at work in the middle of the night. You ask employees to come in at 3am and you also have them work for weeks in a row without a day off. You ought to be ashamed of yourselves, having young women traveling to work at these hours. Are you crazy? My cousin is so desperate in this economy to find another job even though this abusive company has caused her migraines. She is seriously ready for a break down. I am disgusted and hurt by the lack of care at forever21. Disgusting!

I asked a young man who worked at the store, if he could help me get something off the mannequin. He abruptly replied "I'm off the clock." I then asked if he could point me in the direction of someone who was working. He ignored me and walked out of the store in a hurry. I honestly could not believe someone who acted this way had a job in an economy like ours, an economy where college grads can't find positions in retail. There is no room in this world for a business to operate in this manner. I do not care how affordable their low quality merchandise is. You get what you pay for. When the economic hell freezes over, this company will have to figure out how it will adapt. It is imperative that you, at the very least treat customers with basic respect. Do not contribute to the success of this corporation. Forever 21 is an over-producing, non- green, customer unfriendly hole.

I hate Forever 21, like the only reason I shop there is because the clothing is cheap. Other than that, the customer service absolutely sucks. I ordered a shirt online and it had a hole in it. We sent it back, which cost us about $15, and I have been waiting for a month for something. It is just stupid.

I bought a gift card for my niece. Once she tried to use it for on-line purchase, it wouldn't work. Her Mom called customer service & they referred her to the store where it was originally purchased (then she called me). I called the store and they referred me to the regional manager. I called the regional manager and she referred me back to the store. I called the store (after the regional manager called them and told them to help me) and they took 2 days to call me back. They said money was on the card and it should work. I called my sister-in-law to have her try it again but it didn't work. I called the store manager back & she said to have my sister-in-law call her directly. My sister-in-law called her and was told "it should work" but it didn't. So, my sister-in-law called me again. Remember, this was a present. I tried ordering on-line myself using the card and it also didn't work.

To the person who made a complaint about the associate telling you to put the clothes back on the rack, the reason why she said that is because our manager tell us to make the customers do that. It is actually not in our job description to clean up after you. We have hundreds of girls a day come into our dressing room to try on clothes and to make the line move faster, our managers ask that you put the clothes you try on back on the hangers. It is not that hard of a task so stop **. I hate how a lot of people get mad at the associates when we are just doing what we are told.

I got double charged for an item. I called the store. I was told there are "no returns", but they would issue a store credit. I went to corporate. I spoke with John. He said he would give my information to DM "Claudia" who would call me back. She never did. And he never did. So, I called and reported them to Weights and Measures. They went to the store and tried to explain the policy to these dimwits. They called me back and said I was to see "Vanessa". I called the store and was told she would be in at 4 pm. I was there at 4:20 pm. She wasn't. The manager in charge could not credit my debit card, but could take my info, request a check, and I would have it in about 2 weeks. I was thinking, "No." I didn't walk out with this ** for them to say, "Hey, I'll send you a check in 2 weeks." By some miracle, she thought a minute, and asked if cash would be okay. It will be fine. Thank you and goodbye Forever 21!

I had bought a cute skirt for $20. When I got it home, I noticed there was a rip at the seam. I took it back to the store, which is 20 miles away and they exchanged it for another one.

I paid $68.78 with debit card for items I did not take out of store. The sales representative rang up my clothing and told me the cost. I then swiped my debit card, typed in my pin and saw "approved" on the machine only to hear the sales rep said the system went down because it does that with credit union's debit cards. I immediately contacted my credit union and was told the transaction debited my account of $68.78. I informed the representative, who called her manager, who said they did not have a record of the transaction. I explained my funds was taken out immediately after keying in my pin and getting approved, and that I spoke with the representative at the credit union.

On September 3, 2011, I went to make a purchase at the Forever 21 inside Willowbrook Mall in Houston, Texas. Upon checking out, I noticed that the cashier accidentally charged me double for an item. I called it to her attention and she informed me that she would not be able to refund my money but could give me back a store credit. This is unacceptable as they made a mistake in ringing up the items, and I should be entitled to a credit back to my debit card or cash back.