Forever 21 Reviews

Recently I made a purchase for about $50 from Forever21 online using a Visa gift card I had received for my birthday. The purchase went through fine and I received a confirmation number, however after several days passed without shipping notification I logged into the site to see what was going on. What was going on was that they had cancelled my order and never notified me. I called customer service to see what the issue was and was told "Your order was cancelled because we couldn't verify an address on the credit card you used."

I never and I mean hardly ever write a review but Forever21.com has DISGUSTED me. I placed an order on 5/31 on Forever21.com. The order was suppose to arrive no LATER than 6/7/17. The order tracking was never updated it only said shipping label created. By the 8th I called Forever 21 and asked what's going on with my package. They had no idea and said they could not reship my stuff issue a refund. Do you know that I paid by a debit card and they have not issued my refund still and it is 6/16. They stated they would issue it in 1-2 billing cycles. THIS MAKES NO SENSE when a refund should be reversed in 3-5 business days. So now I'm out of $70 no product from them and they just want me to wait for my money. NEVER EVER SHOPPING their store again. Makes matters worse their customer service rep argued with me tried not to let me talk to a supervisor and of course everyone was in India. Worse experience shopping online EVER.

Very poor customer service. They could care less about the customer. When you call, you get a call center in somewhere like Korea, China, India... They will not do right by the customer. I paid for overnight shipping, they canceled my order because I have a different shipping address than my billing address (it was a gift), then reinstated the order 10 minutes after their next day deadline but refused to give me any compensation for the next day delivery failure. Now I've discovered that 2 items were missing and one item sent was the wrong item (got a tank top instead of a dress). I have made several time wasting calls and sent multiple emails. Their solution for their mistakes is for me to take the time to fill out some type of affidavit, send it to them, and they will at some point issue a refund, but they won't refund the overnight shipping charge.

We order over $180 dollar worth of items. We never received our stuff. Forever 21 is not helping at all and they are bouncing us back to FedEx which supposedly delivered our stuff on THE front door of a main street. I live on the second floor of this apartment. There's no office on the building. I am very upset. This service is terrible. I just want my stuff before the 20th of June for my kid's graduation. They keep telling me call back 10 day over and over again, and it's been almost two months. They keep saying our money and our stuff is denied.

I placed an order online on 5/24 to be shipped to store. I been checking the status for the past couple of days (no change) only to find out when I called the store today 6/7 that the item was already in the store for a couple of days. No email that the item was already in the store, no status change on my account, no reply to my multiple inquiries. Horrible customer service. They do not care. This is the worst experience that I even had. Will never shop or order from Forever 21.

My order never came and when I emailed customer service they said it shipped. When it didn't arrive I called and they said they never even received it so they lied to me telling me it shipped when it never did. Customer service didn't try to find my order. They just offered me a refund which I would rather just receive my items but they said they can't. They didn't offer me compensation and when I asked they only offered me a 10% coupon which doesn't help because I can find one online anytime. Unacceptable.

On June 4, 2017, I went to the Forever21 store at the Altamonte Mall to do an online return. The items that I was returning was a denim mini skirt and a striped midi dress. I love shopping at Forever21 and would love to continue to shop there. However, I am not so sure I will anymore. The cashier that I had the pleasure of having was an ** female. She had the worst attitude I ever came across. First she gave the wrong refund amount and after informing her of her mistake. She said she didn't care and did nothing to fix the issue. I was short $2.07 and decided to let it go since she did not care. Next, she threw my invoice sheet at me instead of handing it to me properly. Lastly, She looked pissed off and angry at the world. I don't think customer service is for her. she needs to find a new job. Her name is not on the receipt, but she was at register 2 and her cashier # was **.

As soon as I walked in the store the employees followed me around as if I would steal something. Not once greeted me nor approached me to ask if I needed help finding anything. By far the worst experience I've ever had!

Went today looking for a specific item, saw it on the display but couldn't find it anywhere in the store. Even though I looked everywhere in the store for about 20 mins. The store is always disorganized and messy, worse than shopping in a thrift store. I tried to find a store employee which there were none. Finally found them all hiding in the back of the store. They were rude and unwilling to help, asked if I could buy the item off the display since I couldn't find in the store, but was told they couldn't sell it. Never heard of this before. I've bought items off of display before. When asked why not I got a young fellow smirking and laughing instead of helping. One of them finally told me she would check the front but I saw her walking around and she never came back. I just left. I will never shop in store again. I'll take my chances online.

I placed an order on Forever21.com and when checking out there was a website glitch. They had my shipping address getting sent to my billing address. This causes tax issues and I was charged money on a tax-exempt shipping address. When I called customer service to switch my shipping address I told them to credit me back my tax. They said that is a different department and couldn't even tell me a number to call or transfer me. I asked her can you just cancel my order and replace it as the shipping address. She said that was also a different department and was not helpful. She then changed her story and said I couldn't even replace my order with my discount I received thru email because it was a one-time promotional use. I completely understood that, but since there was a website glitch and I was placing the same exact order they should of done a common courtesy and applied a new discount.

I ordered a dress from Forever 21 online. When it arrived I tried it on and the seam across the front of the dress was unraveling with threads hanging loose. I was disappointed and immediately took the dress off, put it back in the package, and filled out the return sheet making sure to write out the issue with the dress seam. I mailed it back the next day.

In my 37 years I have never encountered such incompetence and complete disregard for my feelings. Is this not what customer relations is about? I have literally spent thousands of dollars at Forever 21. I have been trying for a week to order a jean jacket online with my Forever 21 card and it will not go through. I have been to three stores to see if the jacket is in store and have told workers about my situation and they just apologize and say, "oh that sucks."

I ordered an e-gift card on March 16th, and it was never sent. I contacted them with online chat on March 30th and they said they would resend. We confirmed the email address was correct. It was still not received. After multiple chats and phone calls I was told a supervisor would call me back and give me the gift card details over the phone. No calls received. When I called back after 3 days they said they'd email me the gift card details. Now 2 days after that, nothing received.

Online I recently found a sheer mesh top from Forever 21 that I have been searching for! I visited the Hulen Location and spent about 30-40 minutes searching for one specific top. After searching for someone to help me I finally found someone who was very unexcited to help me. She looked briefly and gave up. I got the impression that she did not have time to help me find something similar or maybe check the other locations for this specific item. I asked the front to check for me, they did and informed me that the Arlington location had a few more sizes left!

Great Service At Forever21. When I order the joggers on a Friday they had told me that they were going to arrive after 6 days of work meaning two weeks after I order it. But my order actually came in on Wednesday and I was surprise and happy that my order came in early.

Long time customer here. I sent back a number of items in December and one of them you claim to have not received. Your customer service was abhorrent and delayed weeks at a time, claiming I just needed to wait for someone in the warehouse to update me. This started back in December and now it is March. I was incredibly patient and in each email I demanded the refund I was owed. In your last email to me you told me "Let me assist you today. Please be advised that the package has arrived the store on 3/2/2017. You may verify this with them. Kindly contact the store as you will have 10 calendar days to pick up the item from the day that the store received your package. Thank you for shopping with us! Have a good day!"

I returned two separate orders to Forever 21's returns department in January. However, they are only able to confirm that ONLY one package was received and ONLY one of three pieces of clothing was received. I've called numerous times and have been told by customer service the same excuse each call... that they will send out an email to receiving department and wait for a response. I've also been told that I will receive a call back from a "lead" yet, here we are two months later and still no resolution. Needless to say I'm paying for merchandise that I do not have in my possession because all the items were charged on my Forever 21 credit card when I initially placed the online order. I will NEVER shop Forever 21 again, worst experience ever!!! Consumers beware!!

I ordered a dress online on Feb 20, 2017 shipping date stated March 1. March 1st came around and tracking showed my packaged was delivered. I went home that day to see NO PACKAGE. I reviewed the cameras to my house to see no truck EVER delivered. I called customer service and was told to fill out a Affidavit Claim form for further investigation and that they would send it to me by email. After 1hr from talking to a representative I never received that email and had to call back again just to get a email sent to me. So upset that now I have to find me a dress, wait for this investigation to even get completed and upset that FOREVER 21 can't even deliver a item but let alone send me a email without me being on top of them. NEVER AGAIN WILL I PURCHASE ANYTHING ONLINE FROM FOREVER 21 AGAIN!

So they lost my order: I kept waiting for a month, and they TELL me it's lost, though all the information I have is it is in transit. Yet they make me sign affidavits saying it is lost. And wait minimum 5 days to get my refund. Who are these people, where do they live and what kind of business do they run? If they are so concerned you are stealing their money they should try shipping in a more secure way. STAY AWAY.

So I placed an order on forever21.com and I had it shipped to the store to save on shipping costs. Well, I waited and waited and waited and all that it said under my shipping status was that it shipped. I got no email, nothing confirming that it arrived at the store. I've called customer service several times to try to get them to help and every time I get the runaround but no direct answer. It's been almost a month now and I have not received my package!!!! This last time I called, the stupid machine says they're closed and hung up on me.

So I ordered 2 items during one of their sale days online. I got a confirmation email saying my money was processed whatever and they gave me an order number. A few days later I hadn't gotten an email saying it was shipped or what was going on with the order so I decided to track my order with the order number I was given. At first it says my number is invalid then it shows me my order (the 2 items) but no information on shipment or anything. I then proceed to call Forever 21. The first time I am hung up on. Fine, I guess that happens, I still don't like it but fine maybe it got disconnected.

I placed an order on 14-Jan-2017 to my home address and received shipping confirmation on 17-Jan-2017. I work away so this would arrive home before I got back and signed for my someone that is home. I arrived home on 03-Feb-2017 and had email notification that it was delivered on 24-Jan-2017 however it wasn't there when I got home.

I ordered a jacket for my son online. We tried to return it to the store within 30 days and found that we couldn't because it was ordered via PayPal. I had to leave out of the country right after that so no time to ship it. Found I was one week past shipment due date by the time I returned so called customer service to see if they would waive that due to extenuating circumstances. They will not allow for any reasons which is ridiculous and very poor customer service. From the reviews I've read, I would highly advise NEVER ORDER ANYTHING FROM FOREVER 21 ONLINE!!

Ordered vet 300.00 of clothing early Jan. Never got email, phone call, or clothing. Called Feb. 17. Was told my order was cancelled a month ago because I selected the "Shipping different than Billing" selection provided by them at check out. They gave the option but then did not honor it. AND NEVER CORRESPONDED. And the two people I spoke with speak very little, broken English so it was very hard to understand them. Will never do my 300.00-500.00 orders from them again.

Where do I start. First I ordered my daughter an outfit for a concert she is going to. The outfit was supposed to arrive 2/9/2017, the day before the concert (cool that's perfect right). Well, Thursday evening I receive an email from USPS stating that my package delivery date was pushed back to Saturday 2/11/2017 (that sucks, because the concert is Friday 2/9/2017). So, after I receive the email Thursday my daughter starts freaking out. So, I take her into the store to buy a new outfit, because the concert is the next day (not too bad). The next day (today Friday 2/10/2016) the outfit was delivered even though they said it wouldn't come until the next day (no big deal I will just take the outfit back, and get my money back).

I ordered something on Forever 21 on Jan 1 of 2017 and they lost my ordered or gave it to someone else. They sent me a form that I had to fill by hand and scan it and send it. After that I had to wait for 10 business days. After waiting I didn't received an email or notification. Nothing. I try to contact them via email after 3 emails. They responded me that I had to give them more time than expected. After that I contacted via live chat and they also stated the same. This is the worst customer service that I've seen.

Forever 21 has THE WORST ship to store online order process. I ordered some items on Jan. 8 and decided to opt for your ship to store option thinking that I would receive my packages way faster than if I shipped it to my home. I thought, maybe they already have some of these items in store and only have to set them aside for me OR they ship faster to the store. My order left Forever 21 on Jan 12. I like to check order status, as anyone does, so I go to my order email from you and click check order status button, which basically sends me to no man's land on your web site.

This was by far the worst customer service experience ever. I never got my order and I did not receive from F21 the exact address my items was shipped. The original carrier was UPS then they handed over the package to USPS who did not state the address the items was dropped off, only the state... I called them and they required me to download the return policy, fill it out (total waste of paper) and email it back to them. I only stated the billing address because the billing address and shipping address was the same. I never got back my money. I never got USPS to get on the phone to verify where the package was actually delivered to.

I used to really like F21. They have a great selection at good-moderate prices. My issue is their HORRIBLE customer service. I am never going to shop there again after this last experience which is still ongoing. I never received my package. It was supposed to be delivered on the 12th of January. I think it was a mistake by FedEx. Fine, I call F21 customer service. It is outsourced to the Philippines mind you. They say "Ok, we'll open up a claim." I called that very day, the 12th, but for some reason the claim wasn't opened until the 15th. Until around the 20th I had been in contact with the person handling my case through FedEx. By then they had told me they were going to close the case and suggest F21 issue me a refund or a replacement. Well, I ordered $148 worth of clothes, so at this point I don't even want the clothes anymore.

I always purchase items through Forever 21 online. I placed an order on January 17, 2017 and paid with credit card online. The amount paid showed up on my credit card immediately. Three days later, they charged me again. I called them twice and each time they said to hold and they would transfer me but all they did was press hold and let me sit there for 45 minutes like an idiot. Horrible customer service and fraudulently double charging customers and not quickly correcting it is disgusting. I will not shop there ever again.

Forever 21 has the worst customer service EVER! Their workers are highly disrespectful and unhelpful. I called because I had an issue with my order and the customer service rep Del ** disregarded everything I had to say. They do not help you at all with your issues. They refused to put me on the phone with the supervisor multiple times. I was hung up on four times during the call process. I feel so disrespected since I am such a loyal customer to them. The guy who gave me a hard time on the phone name was Del **. The guy I spoke to before him was ever more disrespectful, he ended our call while I was still expressing what my issue was. They act like they are oblivious to the fact you have an issue with your order and do not want to help. Shopping at Forever 21 is becoming a bad experience every time I order something.

I will never order from this company again as long as I am breathing. I returned some items back in November in which I got a refund a few weeks later for all but one item. I called to find out why I did not get my full refund yet and they told me it would take up to 3 weeks which did not make sense because I sent all the items back in the same bag. They apologized and said that the warehouse received the item and just have not scanned it yet. I called once a week for the next 2 months and kept getting the same story, that they will forward my complaint to warehouse and someone will follow up with an email. Still never got an email from anyone.

Read the fine print when you purchase something from F21. You are unable to return an item (even if it's defective, damaged, or dingy yellow when it's supposed to be white) if the tags are not ATTACHED. Not even if you have the tags and the receipt!!! I had a supervisor argue with me that if I reattached the tags then that would be considered "altering the garment" and I still would not be able to return the item just after she slipped and said it would be ok if I reattached the tags in exactly the same way they were attached when I received them. She then states "I noted in the computer that you already removed the tags so you can't return them anyway now" in her broken non-English call center in a foreign country accent (No offense to anyone who actually lives here in America who works in a call center in America who has an accent).

I placed an online order for jewelry on 11/28/16. Two out of the four items were damaged. One of missing the gems in the statement necklace and the other looked like the gold chain was about to tear. I sent in both necklaces on 12/6/16 for either an exchange (if it was still in stock) or a return with a copy of my USPS shipping receipt since their policy states that they will reimburse my shipping if the item is damaged.

I wish I had read the reviews on here before I ordered from Forever 21. I placed an order on 12/12 and never received it. I was told it was "on its way." I was then told they couldn't find it. It's been 20 days and they keep telling me I will receive a refund and have yet to receive one. I've tried asking for a supervisor and they keep telling me the supervisor is on another line and won't transfer me. They put me on hold so eventually I will give up. Please think twice before ordering from Forever 21. If you are going to buy their cheap products at least do so in the store but don't think about returning anything. They won't accept it.

Please be aware of this Forever 21 scam. I placed an order online. The items were received no problem. A few days later an almost duplicate order was received. My credit card was charged for this second order. According to their return policy the only way to receive a refund is to return the items by shipping them back via mail for which there is a charge. When I called to tell them their mistake they basically told me I was lying when I said I didn't place this second order. They said because the items were shipped a few days apart, I must have ordered these items and now I had to pay to ship them back. I insisted on speaking with a supervisor. The customer service rep kept ignoring me and just repeated the same thing over and over.

I give them 1/2 star not full. I place an order on 12/20 before 2pm and was told it’ll get delivered before Christmas. I was sent a USPS tracking number which keeps saying, “The package is awaiting pick up by carrier” for 3 days. I call the customer service numerous times and ask for them to look into it for me. All 4 reps are clueless have no answer for me as to where the package is but insist it was shipped. Not!!! It wasn’t ship. It’s still at the warehouse because if it was shipped USPS would have it and I would be able to track it. There is no movement of the package whatsoever! Forever 21 please get your act together! This is not good customer service at all! Very pissed off customer right now. All the items were on my niece’s wish list for Christmas. Now what???

Forever 21 customer service fails yet AGAIN! I ordered two gift cards to be sent to a different address than the billing address. They are now on their way to the billing address and Forever 21 customer service says this is my problem and they cannot do a thing about it. They were rude both in the online chat and again on the phone. These gift cards were supposed to be Christmas gifts for my children and now I have to scramble to get them something else. DO NOT ORDER OR SHOP AT THIS STORE... THEY DO NOT CARE. I will NEVER shop at this store again and I will tell everyone to do the same.

I ordered two items online. They sent the items twice. I called to let them know, they accidentally sent two shipments and I would return the second package, thinking I was doing the honest thing. Then I found out they charged my credit card for both orders. Now they want me to pay for their mistake by paying shipping to send the clothes back. I asked the woman, Sophie, if I could speak to a manager, and she said, "Okay, thank you." Then hung up on me.

This is my first time ever writing a review about a business but I was so dissatisfied with Forever21 customer service I had to. About 3 weeks ago I ordered an item online. Originally the delivery date said one week from the date I ordered. When that date passed and I never received the item I checked the tracking system to find that they pushed the date back another week. Then that date passed and still no package. Upon tracking the package I found that UPS was transferring the package to USPS and it was in my city.

I just purchased a bomber jacket and in my first wash the seams became undone. They will not replace or exchange product because their policy states it has to be unworn and with tags. They sell very poor quality and their Customer Service is useless!

I have been trying to return my order that was sent 2x since I was told the first one was going to cancelled due to warehouse issues. I was told to replace the order, which I did. Now I have two of the same orders. I was told I was going to receive a return label so I can return one entire order and get a full refund. It has been a week, have not received anything. When calling Forever21 you are on hold forever, when they answer no help. Apparently there is never a manager around to speak with. One of the representatives just left me on hold until the phone disconnected. Customer service is extremely rude. I'm so annoyed. I been shopping with this company for years and this experience will make me never shop with them again. It is the holiday season and I'm dealing with this headache. It is the absolute worst!!! I would of gave ZERO stars but it makes you click at least one.

I bought a couple of items at the Forever 21 online store and after almost three weeks after I placed the order, when I track it, it showed Fedex had handle the package to USPS but after that nothing, no updates and that was almost a week ago. Then I called Forever 21 customer service and the rep told me that the package was lost and she couldn't do anything. I asked her if they could contact USPS since they are the sender and check if they could find the package, she said 'no'. I asked if they could send another package and I would refuse the first one in case it's delivered she said 'no', then I asked for my money back and she said that I have to wait for the package to be declared officially lost 10 days and then they could process the refund, which takes 4 to 10 business days to be completed. So actually I should wait for almost a month to get my money back .

I returned four items to Forever 21 via the mail. All the items were in excellent unused condition, no tags removed, no deodorant stains etc. I also returned them within a day. They only accepted two items and not two others. I was told they were worn. This is an outright lie. They are lying and cheating people out of returns. I ordered these items for my daughter. I can well afford the cheap clothes this company sells but what they are doing is wrong. I will not pay for their deceptive practices.

Forever 21 online shopping is literally a hit and miss. What I don't like is that I never received my tracking information! I never received an email and I was not able to track my order on my "order history". SO I attempted 4 TIMES to contact chat service. First 3 times, no one was available. NOW, I contacted them at 7pm PACIFIC TIME. They don't close until 8 pm pacific time. So I don't understand why it takes 4 attempts to get a hold of someone. Either someone at their call center is not doing their damn job or they don't care for their customers. Horrible servicing.

I bought a 75$ E-gift card FROM Forever 21's online site for my daughter who is in college in NYC... a little happy to brighten her day. The site asked for the recipients email and then a shipping address. Confusing, because it was to go directly to her email but it wouldn't let me complete without it. Then the confirmation was vague. It kept saying it would "ship" to the address in 24-48 hours. When I called customer service # on their site and waited for a representative, the recording said "sorry, our customer service is now closed on Sundays". It was FRIDAY.

I went to Forever 21 and went to try on some clothes. The man whom was to open the door told me that I would have to leave my handbag outside. I was like "what do you mean?" He said "you can't take your handbag in the dressing room because people steal." Well I'm sure they do but I wasn't going to leave my handbag outside on the wall, who's to say when he went to open a dressing room door someone wouldn't grab my purse and run. So I had my husband come in the store and hold it for me. I can understand theft but there has to be a better way maybe a policy where you check the handbags after they try on clothes, or count the items like most stores do. And the size of the clothes I believe they are made in China because they are so small a med person would have to purchase a XL for fit in them. Don't intend on shopping this store again. Terrible!!!

So, I ordered when the pre-Black Friday sales appeared, which was the 19th-20th. Anyway, when I ordered, I was prompted that my delivery would arrive on the 26th the same exact day. I thought that was fine because Thanksgiving was on the 24th... no big deal. But when the 26th came around... no package. I went on their website, as well as USPS to track shipping, only to see that the date changed to the 29th. Like I wouldn't see or notice. Worst part is, I didn't even get an email stating an issue in shipment. I would have been okay had they said something. But instead of 3-5 days, it is now 9 and I dislike this. Funny thing is, I live in Maryland and the shipment is from New Jersey.

I made a purchase today at Forever 21 and realized at the end right after I entered my PIN that there was writing on the back of the jacket I bought. Yes...my bad, but even though it had been 30 seconds since my purchase I could only get store credit!! I lost it, not cool, I will admit, but come on!! I tried to regain my sanity and find another jacket without writing and could not. I left the store and found a nicer jacket from a store that will actually refund your money, if you need to return it. What a concept!! I then thought I will go back and return the jacket to Forever 21 and use the credit to buy gift cards for my 2 teenage nieces. I found out YOU CAN'T USE STORE CREDIT TO BUY GIFT CARDS!! That makes no sense!! WTF??? The gift cards will be used at the store so they are getting their money. I was even planning to spend more than the credit. This is a poor excuse for a business as clearly they had to screw the consumer with their refund policy.

We placed an order with forever21 on-line. It was declined. We contacted them via live chat to see why. They said it was the credit card company. We tried again and again. It was declined. I called the credit card company and they said the order never came through. Forever21 never even ran the card. The credit card had no record of them ever trying. We tried a different card and same thing, declined. We did the live chat every time and all we ever got was the generated robotic answers that don't answer anything at all.

Oh. No wonder your customer service reviews are rated the worst ever. Even so your fashion is awesome. Your company will crash with such a careless way of dealing with things. People move every year and don't have to change their billing addresses. Your loss and in this economy I bet you will entirely shut your doors by 2018.

Order placed 6 weeks ago and online tracking shows delivery 6 days after placing order; however, product was never received. Phone call made mid-October to Forever 21 customer service (overseas). They told me they would start an investigation with FedEx, and to call back in 15 business days. I called back November 1. Was told they made an error in the details and the claim to FedEx did not go through. They "rectified the error on their previous request" to FedEx and told me to call back on November 15. I called back on November 15 and was told they are waiting for an update from FedEx. I called FedEx who told me they are waiting on a claim form from Forever 21, and that Forever 21 could easily refund my money or send another order without the update from FedEx.

I am 20 years old and my favorite place to shop has always been Forever 21. I enjoy the variety of fashion and sizes Forever offers. I recently purchased my sister an E-Gift card online. I was hesitant to order an "e-gift card" at first because I have never done it before. Nevertheless the gift card was never sent to my sister's email. Forever 21 website states the gift card will be delivered no more than 48 hours. My delivery took longer than that before I received an confirmation email stating my gift card $ has been shipped. My sister checked her inbox and spam folder very carefully.

I am truly upset to have to write a complaint about Forever 21. I was a huge fan of this brand. I purchase items in store and online in the past and never had a problem. I loved the brand. However, a recent experience has really made me abandon my love for the brand. On 11/5/16 at about 10:15pm (PST) I placed an order for 5 items (almost $86.00) via the Forever 21 Website. Upon checking out and paying for my items I updated both my billing and shipping information. I did this before! I placed an order!

I bought something online and it didn't fit. NBD, I would just go and exchange it. They didn't have it in the store so I just accepted the store credit and repurchased it online with a few other things I wanted. Total came up to almost $200. About $25 of that was spent as the store credit for the different size of the same dress I had returned. I knew their policy was to only give credit at the store and it's a stupid policy but I knew that going in so whatever.

For how cheap this retailer is; they win the award for THE WORST return policy known to the universe! I bought a Longline Cable Knit Sweater online for $24.90. Thought for the price and how cute it looked I would purchase it. That was a mistake! When I received the package, I immediately took the tag off and wore it without really looking at the sweater because I knew I would keep it (didn't think there would be any damages/defect). Well... come to find out after wearing it for less than an hour I noticed a snag on the side, then another, and another so I immediately called Forever 21 to complain.

I bought two gifts for my boyfriend 15 days ago. Because of the delay in the shipping, I call them and they ask me to wait more days. I call after 2/3 days and after 30 minutes between wait and talk, they finally told me the truth, that somebody called them from another state (Illinois) saying that receives the wrong package and it was my package. I live in San Diego, Ca. So I am talking to them for 5 days now and they don't want to solve this, reship my clothes or give me the refund. It is absolutely nonsense at all. I really don't know what to do at this point.

So I went online and tried to order stuff right. Everything is going fine but then I try to check out. It says processing and does absolutely nothing. I went online to look for answers and now apparently people are having the same problem, but they just don't get their clothes and it charges their card. My card hasn't been charged yet, but my order certainly hasn't gone through. I tried to check out multiple times on different days and everything, nothing has happened. I won't be shopping online with them ever again.

I purchased clothes two different ways, at the store and online. I purchased a bralette and three dresses online. I purchased a jacket at the store. I went to the store to return and first, the bralette is a lingerie so no return is accepted. It was brand new and too small for my daughter and asked if I could at least exchange for a different size and the manager said "NO, no returns for lingerie items" and showed me where it said it on the receipt. The online order of dresses cannot be refunded, only store credit which I read on the receipt earlier. Ok so I thought I should be able to get my money back for the in-store purchase but NO, no refund, only exchange or store credit. This is the first time I have experienced such ridiculous store policy EVER.

I purchased a digital gift card for my 14 year old son! He purchased some items with Forever 21 using a digital gift card! All of that went smoothly. However, when we got the package it was missing several items he ordered and paid for. I contacted them as soon as we noticed the problem! I was told that I had to fill out an affidavit and send it to them. I waited two days for the affidavit via email. I immediately responded with everything they asked. I got an email stating it would take a FULL billing cycle before my son would get credit back. I sent a response email asking for the details of how he would get credit on a digital gift card! I waited FIVE days with no response. I called via phone to find out! I was put on hold for 47 minutes to only get disconnected on!!!

I placed a Forever21 order on September 29th for the ship to store option (this was my first time selecting this shipping option). Forever21 says that in "5-7 business days" I should get a confirmation email for pick up. The pick up was for 10 S State St. store in Chicago. The 5-7 business days passed and I had no email, so I decided to contact them. I received some automated, "we will look into it and contact our management team" and that was it. No update and still no email. It's been exactly 17 days (or 11 business days since it was shipped) and I still have no idea what happened with my order or where it is or if I'll ever receive the order or my money. I honestly hate Forever21 at this point and will just spend my money at H&M. Be cautious of ordering the ship to store option in Chicago as you might never receive your order or your money back.

Much like the hundreds of complaints online about Forever 21 customer service, I too was cheated out a refund. The shoes I returned in the mail missed their month deadline by 2 days and rather than give me a credit for the $30 sandals, they send an email that I would have to pay return shipping for them to send back or they would "discard" them.

We were in Forever 21 at Baybrook Mall on Sunday and around 11:50 people were gathering at the mall entrance. There was a lady waiting to be let in so a young hispanic guy was trying to open the gate and could not get his key to work. So finally he turns to the crowd and says "I can't let you out I can only let her in". Then a lady inside said "I just need to go to Motherhood Maternity" and he says "sure no problem". So I asked "why can she leave but we can't?" He says "ok" then tells the lady she can't leave either. She says she works over there and he says that is why she can leave. Right after he just said she couldn't leave either.

I send them my order back on August 2nd (same day as I received it) and I'm still waiting for the refund (August 16). And now I'm really pissed! I received the last mail from them on September 2nd and it said that I'll receive an update in 24-48 hours. And you know what? NO UPDATE! So, for 14 days I'm running after my money calling and texting the customer service and all I ever hear is this stupid sentence: PLEASE WAIT 24-48 HOURS FOR AN UPDATE! And you can guess 2 times now, if I ever received an update! No, no I didn't. So I call again and text again and get the same stupid answers all over again. What kind of customer service is that? "The representative hasn't heard back from the warehouse. Sorry for the inconvenience."

I paid for overnight shipping 19.95, and got the product 5 days later. It was a boy's bathing suit. It looked very provocative and arrived after his pool party. When I tried to return it they would not let me, and would not refund my overnight shipping cost. I called service line two different days and was told both the days, there was no supervisor available to speak to me. I was out of $36.70 for a product I couldn't use.

I ordered a bunch of items online from FOREVER21 in Aug2016 and decided I didn't like some things so I returned them. I lived in NYC and the address for delivery is literally 15 mins from my home. I had to pay over $8 for shipping and I got a tracking number. The package arrived the NEXT DAY but every time I speak to a representative about my refund and when will I get it they state they don't have the package yet, or it's being sorted out, or they'll let me know when they get it and when I will be getting my refund. It is going on 3 weeks and I haven't been refunded yet. I live in ** NYC. Oh and forget about contacting them via EMAIL. They NEVER respond back to the CUSTOMER SERVICE EMAIL. Chat customer service also sucks. They are super rude. The Better Business Bureau will be hearing from me soon if I don't have my money in a month and the New York NEWS STATION.

Firstly I love Forever 21 and I always shop there. But recently Forever 21 is the most unorganized shopping place I know. I came in the store at approximately 8:00. The store closes at 9:30 (I was offer no help). I finished up my shopping at 9:15. I walked to the register when someone said "sorry we shut down the cash register." I said "well how was I suppose to know that." The manager was like "well I yelled through the store that we closing up." Then I told her "well I was on the second floor" and she told me she came up there. I told her "yes you DID come up. You were not yelling."

Went shopping with my daughter at the Forever 21 in Syracuse. Found her a top and I saw a dress on display. I've previously purchased from them and have bought small. I asked the sales associate for the dress because it was a small. She was very confused and said if she took it down I would have to buy it. That was my intention. I should have just left it be but I purchased it and left. Went home and apparently my arms are too fat to fit into a small (I'm 4'11 and maybe 110).

I purchased a sweater at Forever 21 at one of the outlets, The Crossings Premium Outlet in Tannersville PA. I have no issue with it being a last and final sale i.e. no refunds - it was heavily discounted out of season and I accepted that those are the terms of the sale. But when I came home I noted that the knitting around the neckline on the back had unraveled some, and I couldn't possibly wear it. I returned it to a nearest Forever 21 store at Quakerbridge Mall NJ and the manager cited the return policy which is that it was outside of the refund and exchange period and therefore, no remediation could be provided. Let me get this right, the policy and sales terms do not apply if the merchandise I bought was faulty to begin with.

So I order online a lot as I feel shopping in stores can sometimes be a bit overwhelming. Anyway, so I intentionally looked into ordering from Forever 21, and being that I lost a lot of weight I am not sure of my size, so before ordering I made sure to look into their return policy. Their return policy stated in BOLD that "Online purchases made through FOREVER21.COM are valid for exchange, credit, or refund within 30 days from the ship date." Seeing this I decided I would place my order, and just be sure to return what I didn't want before it was too late. When I went to the store to return what I didn't want, however, I was unpleasantly surprised to learn that you can only return for STORE CREDIT in store, but I can send it back for a refund. This was after waiting in line for about 20 minutes.

I wished that I had read the reviews of Forever21. First the sizes are way smaller than represented for plus size women. How can 2 different sizes feel the same? Anyway, in reading the packing slip, I noticed that the items I want to return indicates that items are final sales. When I placed the order and received my email confirmation, it DID NOT say FINAL sale. It appear that this company does a bait and switch on its customers. I tried to resolved this issue more than once and continued to get the runaround. it is the worst customer service I have ever encountered. No wonder they don't allow you to place feedback on their web-site. I also paid extra to have these items expedited and to return the items, those that can be returned, I have to pay an additional fee. Really... Never again. Fool me once shame on you, fool me twice, shame on me.

So, I never actually write reviews for any companies because, tbh, most of them actually listen to customers and find the problem. Forever 21, however, is the worst I have ever come across. I always order online and shop in store, and to an extent, their products are alright. However, I was told by an associate that if I signed up for their email promotions, I would receive 10% off my order, naturally I was like "Okay!" Now, when I placed my very first order, I created an account and was never sent a discount code (that's why I wasn't aware of it), so I decided to just register with my second email and place a huge order for back to school. Once I signed up for the emails, I was sent an email with a coupon code, which I entered at checkout. The code did not work. I tried a few times, no luck.

The outlet store in the Philadelphia Mills is huge, but the store is a hot mess. I have never felt so confused as I did while walking through this store. The racks make no sense to me and everything is disorganized. Long shirts, mixed with blouses, mixed with short tops all on one rack. What?! I was looking for dresses, and for the life of me couldn't find one section for dresses. It was ridiculous!

I recently placed my first and last order with Forever 21 online. The size of my item was greatly misrepresented. There was return information included in the package, so after paying over 10.00 to return the item, the Co. sent me an email saying it was not returnable and would charge me again to return it to me or give the item to charity. I placed a call to the Co. and the representative, although trying to be helpful, said they would not refund my 10.00 plus and would also not refund the credit card I used to purchase the item. She said they have a policy to donate to charity items that are returned rather than credit customers back for their returns. This is not a good company to deal with and I will also never again shop in any of their stores and advise others to be leery to deal with them also. They need to be more customer service helpful with issues such as these.

Sadly, I have had a similar experience with F21's customer service. I had a problem with my order that the representative was unable to solve. The supervisor was "the only one on and not taking any calls" thus refused to take my call, call me back or even suggest a better time to call. The representative gave me absolutely no recourse, no suggestions, no help. Oddly, in spite of the supervisor's very busy day, I could hear representatives laughing and chatting in the background. Regardless, it is very clear from my experience and from that of other customers that Forever21 has no effective customer service and has no intention of ever having one. There are plenty of other clothing companies that offer similar products. I do not recommend EVER using F21.

I do not understand that after all of these reviews, no one has taken it upon themselves to investigate this scamming company. I have had many issues with this company but this last one was one that I will not let go of! I never write reviews for ANYTHING, but this must be done! I placed an order on June 7 and paid the extra money to have the order sent to me in 2-3 business days. Now, in reality, that means I should have received my package no later than Friday, June 10. Granted. I checked the status of my order the next day and it said it was scheduled to be delivered on June 10. June 10 came, I checked the status of my order and it was changed to Monday, June 13th!

I would like to share my experience with F21 so that other people won't become a victim of what I have experienced. I purchased few items worth $100 in May-16 and received the items sometime in June. When I looked at the items, only 2 out of 11 items were as per my expectations. So I started looking at the return documents and procedures. I thought that it would be easier for my wife to go to the store and return it rather than sending it through mail as I was occupied with my office work and didn't want to miss the return date. She went to the nearest F21 spending $10 amount worth of gas. At the store counter the manager told her that these items can't be accepted at stores as these were the final sale items. He also said that try sending it through mail. It looked fishy in the beginning so I started looking into it and found that the return form says that the final sale items may not be accepted.

I was so excited to get this dress when I placed my order. I paid MORE for this dress to be overnighted (because I am going away this weekend and bought this specifically to wear while away) to me than the actual dress itself. Got the dress over night only to find out that they did not send me the dress. They sent me a SHIRT that looking nothing like the dress I ordered. Completely different color, different pattern, AND it's not a dress. When I called to express my anger and hopefully get them to over night the actual product that I ordered, I was told they will not overnight me the correct product until I returned and they received the product that THEY sent me. RIDICULOUS. I told them I wanted all my money back and that they need to learn how to send people the correct item, especially if they pay to have it overnighted since they need it ASAP. People want what they order, COMMON SENSE.

Paid more for express shipping than the price of the item I purchased just to make sure I would get it on time before my vacation trip. It took the exact same time it took on orders I've placed with them before paying just the regular shipping. When I spoke to customer care they said it was within the normal time frame and there was nothing they could do for me.

My daughter called about a defective item she ordered and promptly sent back. When time had passed and she realized she had not heard from them, she called. She was told it wasn't received until that day (a Sunday) and was out of the range for returns. After hearing the way she was spoken to, I took over the phone. I asked for a supervisor and was denied. After heated debate, I was told I was being disconnected. We were mocked and taunted. I am disgusted that we do business in this country with such bad customer service. I'm truly disappointed that a company would treat people this way, especially a so-called Christian company.

I bought 2 pants but the fabric was real itchy, the zippers will stay close and the pockets are pockets would stick out and low quality. I am very aggravated by the Manager: Nyra **. I calmly asked her that I am returning the items for exchange but she rudely declined that she can't accept the exchange. I asked nicely that I need to return the items but she and her other associates kept on mockingly, rudely just shoved me off that she can't accept the items for exchange. BUYERS BEWARE. FOREVER 21 MANAGER NYRA ** and her staff must revisit what "customer satisfaction" and " good customer service means"...

They have the worse customer service organization in the retail industry - they are worthless and if you ask to speak to a supervisor to get some real help they allegedly are never available. I tried 3 times to purchase 2 egift cards for a homeless young woman who was going to start college and needed some clothes and each time after approval I was emailed later stating the order had been canceled. I thought it might have something to do with my credit card but I spoke to my bank and they stated that was not it. In fact, the Bank of America representative kindly stayed on the phone as I placed the order the third time so that she could in real time confirm that the order was approved by the bank. The next day I received another email from Forever21 saying the order was canceled.

Order number ** for which I never received the package because as opposed to walking inside the place of business and leaving it with a person, they left it on the street in a busy neighborhood right next to a huge transit center so obviously it was stolen. I contacted F21 who told me it's been more than 30 days so therefore they can't help me and to call UPS. I called UPS and they say per their contract with F21 all missing packages have to be handled by the shipper. I called back F21 who told me I am out of money and luck and that they can't do anything for me.

My daughter paid for 2 day shipping for a dress that she ordered online and didn't receive it until almost a week later. When we called them, they tried to tell us that it actually arrived "on time" according to their very misleading and unreasonable policies. When I asked to speak with a supervisor, they would not put me on hold and told me that all supervisors were taking phone calls too and that I would have to leave my number and wait awhile for someone to call me back. Terrible customer service. I definitely recommend not shopping at Forever 21.

I ordered a shirt from their website and was stupid enough to believe and trust their sizing guide! The measurements of the shirt I received WAS DEFINITELY NOT the measurements that were cited on the sizing guide for the size of the shirt on Forever 21's website. When I called them to complain about this they said I was a week too late to get a refund or exchange through the website OR their local store. I told the man on their customer service line that it was the company's fault for their inaccurate sizing guide.

On April 1st I placed an order at Forever 21. I received the package 4/8/16 with 11 out of 19 missing items from the box (the box was not damaged or open) so I waited to see if another package was suppose to be delivered, Nothing arrived so I called them and was asked to file an affidavit form which was submitted on 13th of April and they responded with an error on the 18th. I fixed it and they never responded to confirm so I called the 19th. They said they had it but didn't file it so they filed it then and it would take 5 to 10 business days. On the 30th I called again and they said they refiled it (never informed of anything via email).

Please note this is not the shipping company's problem because both time the shipping companies (FedEx and UPS) say that they DID NOT receive the packages from Forever 21! I placed one order of over $100 and the packaged never went in transit, UPS says only shipment info was sent, but they never received the packaged from the sender F21. So I placed a second order because F21 promised to refund the first order, but whelp, they lost that one too!!! I will never shop online at Forever 21 again. Their shipping management is a mess!!

Their website and Apple app both are awful! Can't even place an order today! Such a nightmare!

My shopping experience at this Forever 21 location was so terrible that I am compelled to write this review, in addition to my undercover shopper report. Associates closed the fitting rooms 10 minutes early, forcing several shoppers of various ages to try clothes on throughout the store. The employees were very unhelpful when locating merchandise. The store was very messy too. Overall, a terrible experience.

You can't return online orders at a Forever 21 store. They only give you store credit regardless of your original mode of payment. If you want your money back, you have to pay for return shipping. No other retailer scams their customers like Forever 21 does. I would stay away. They have total disregard for their customers as if they are the only online retailer available.

I ordered 2 items from Forever 21 + (plus size clothing) and I selected 2-3 day shipping for an additional charge of about 18 dollars. I selected this option because I needed those two items to be delivered before I left for a trip to New York. I ordered my items on a Friday night, which meant that it would be delivered on Sunday or Monday, a couple days before my trip. It is now Tuesday, 4 days after I placed my order. I tracked my order and it said the expected delivery date is Friday, one week after I placed my order! I would not have paid an extra 18 dollars for 2-3 day shipping if I didn't need the items to be delivered fast! Very annoyed that I paid 18 dollars extra (which fyi made the total come to 67 dollars instead of 49 dollars) just for my to come a week after I ordered.

I recently purchased 8 tops, 3 of which I bought 3 sizes, S,M, L, so that my daughter could try on the different sizes and return what didn't fit. I sure wish I had read their return policy. In 2016, I had no idea a company as large as Forever 21 would have such a rotten return policy?! I tried taking the merchandise (unused, still in package, with tags) back to the store only 3 days after receiving them. They would only give store credit. I didn't want store credit because we have really never shopped there before and didn't anticipate we would much again. They told me I could return it online, but that I would have to pay the shipping! No prepaid shipping labels in this day and age?! I shop at Gap, Old Navy, Eddie Bauer, Lands' End, Zappos, etc. and ALL without exception offer free return shipping labels.

I will never shop from this store again. I recently bought 5 items online at forever21.com. The bathing suit top I bought online included in my purchase, I am not able to exchange for a different size or get a refund. Literally got it a day ago, tags on still and everything in tacked. This is just not fair to customers in general, especially if you're buying a gift for someone. How are we suppose to exchange a gift or item if it does not fit? The model online is a size small and 5'7. I am too, come to find out the bathing suit did not fit me, as it was too tight. I got to use a 20% coupon but that didn't matter because it only took off $1.49, making my purchase for the bathing suit top $13.41. I just wasted, from this purchase, $34.13 in total, which includes $6.95 for shipping and handling. This includes the bathing suit top, that now get sit in a bag because I can't return or exchange it for the same thing, just a different size?

I was searching for a specific pair of leggings and they were sold out online and in the store in CA. I searched a couple other stores in UT and found the City Creek store in Salt Lake City, UT had 6-8 in stock. I drove an hour to get there and their 6-8 were nowhere to be found in any size... I asked several associates for help AND the manager, and we searched essentially the entire store. All the manager could tell me is that they were received in February and for all she knew they could still be in a box somewhere. I explained I had driven an hour to get there and they were sold out everywhere else and she didn't give a dang. No one was willing to open some boxes to find their own inventory. That was the messiest most unorganized store I've EVER been in (including stores like Plato's Closet and even thrift stores are better organized!)

So 2 issues. Recently moved 5 months ago, updated my address on my account and my billing address to my card that was displayed correctly in my account... made an order and the next day and made a second order 2 days later. Both shipped to my previous address... (Not Listed in my account information displayed online). New home owners from previous house returned the items to the post office which were shipped back to Forever 21.

I was a victim of fraud. They bought a $100 e-card from Forever 21. I call and told them they cancel the e-card and said I would get a refund in 24 hrs. 3 days later no money. Called again and was told it may take up to 5 day. 10 days later still no money. I call again and was told that I had to get bank to get my money back. What a cheap shot. Why wasn't I told this the 1st time. I could have had my money back by now. After I told my grandchildren on how I was treated, they all said they will never spend any more $ @ Forever 21. Forever 21 will never get any of my family's money. Shame. Your service suck and your employees are a bunch of brain dead people who have no clue on what's going on. Maybe you should train them better.

I spent nearly $200 on Forever 21 Online items. They shipped it in a thin plastic bag. Needless to say this week was been extremely hot and the package was waiting outside for me. When I brought it inside, opened it and realized it was wet from the moisture and the thin packaging. I went to try it on and the material is thin and cheap, it almost ripped!!! I went online to chat with them to see what I can do, they told me they cant accept it because all sales are final on swimwear?! They are a bunch of fraud.

I ordered about $400 worth of merchandise on their website on 02/29/2016. I received those items about two weeks later. I tried on and decided on what fit and didn't. I attempted to return any items that didn't fit to a local store, and the reps in the store attempted to only give me a store credit and not a refund to my credit card. I asked why not to my credit card? "Policy." Of course. They advised me that I had 60 days to ship it back for a refund to my credit card.

I ordered 2 dresses online and qualified for Free Shipping. It appeared they were shipping through UPS however it was then switched to the USPS when the package originally arrived in New York. I followed the tracking of the item and the item said it was delivered on March 26th at 12:30 pm, however, I confirmed with my local doorman and inside my mailbox that the package was never delivered. This isn't the first time this has happened with the Post Office losing packages which is why any reputable company that requires you to spend a certain amount in shipping would use FedEx or UPS instead.

I never like to shop at Forever 21 store. The store is always so dirty, crowded, bad customer service, merchandise everywhere on the floor, uneven hanging. Therefore, I decided to order some items online on March 8th, 2016 for myself and my nieces. Only few items that cost around $60 something. I shopped and placed orders with Macys.com and Nordstrom.com on the same day with Forever 21. I received the confirmation, order number and tracking number from both of these stores, EXCEPT for Forever 21. The next day, I still didn't receive any info from them at all. So, I sent an email to them. No response.

I placed an order twice for an email gift card from Forever 21 using two different valid credit cards, both of which were cancelled. Upon contacting customer service, they could not explain why other than some mysterious error related to the credit card information provided, and asked that I re-enter the data (a third time) for my purchase. After following up with one of my credit card companies, they mentioned all information was correct as entered and could not explain why Forever 21 would deny the order. I never have had this problem with any other online merchant in all my years of "cyber-shopping", and consequently purchased an online gift card elsewhere.

I placed an order with this company on January 12 and did not receive the shipment until now. Called the courier UPS they said left on my door. The FOREVER 21 customer service reps are extremely rude. When I called every time, they always told me to wait 8-10 business days for investigation. I wait for over 30 business days now and always refuse to escalate the call to a supervisor. I asked about when I'm going to get my refund back, they said they have a deal with UPS, have to complete all the investigation first then decide what to do. They don't want to give me back the refund and it's more than $300 dollars. I will never do business with this company again. I feel like they don't appreciate their customers. NEVER DO BUSINESS WITH THIS COMPANY ANYMORE. THEY'RE LIKE A THIEF.

First off, I am in no way the type of person who files complaints, raises their voice at a customer service rep or intentionally causes discord with a company. But following my experience with Forever 21 that can only be described as deceitful, dishonest and unbelievable, I feel that my situation might be able to help others who are contemplating conducting business with these crooks.

I placed an order with this company and did not receive the shipment because it was left on my door stoop at my apartment complex. The customer service refuses to take any actions until March 18 although my shipped supposed to arrive to me on March 5th. The customer service reps are rude, also laughing during the call, and refuse to escalate the call to a supervisor. I will never do business with this company again. I feel like they don't appreciate their customers.

I purchased 1 dress and 2 Rompers from Forever 21, once I received them I tried them on and they were all too small. I sent them back in the original bag and let them know the reason I was returning them. Two weeks later I was concerned that I did not receive an e-mail or anything stating that they received them, so I looked my tracking number up at Canada Post and noticed that my package was received 3 days after I sent it back.

In October I ordered $90 worth of their worthless junk and never received anything. Called, emailed and finally I got this email (Thursday, November 19, 2015 4:22 PM): "I regret to inform you that your package has been lost in transit to you. But not to worry, we will issue a refund for the amount of $86.61. Once it is processed, expect to see the credit post to your account within 1-2 billing cycles. If you wish to place a new order, we will gladly waive the standard shipping cost once you contact us with the new order number."

I called to discuss an issue. I spoke with "EL" (she refused to give last name or any identification). Issue was not resolved, she hung up on me before I could state my case. I ended up calling a total of THREE times, I requested to talk to supervisor and always had a representative hanging up on me. Terrible customer service! They put me "on hold" for several minutes, then simply hung up. For THREE times! The sizes of the clothes seem to be fairly different online than on the actual store.

I placed an order, as I had done before, using my address for shipping and billing. Forever 21 charged my account and, when doing so, used my correct billing address. However, sometime after taking my money but before shipping my items, they altered my address and sent my items to an incorrect address. The items were delivered to this stranger's address. Instead of addressing the problem like a customer oriented company would do, Forever 21 blamed me and would only say "oh well". They made zero attempt to get my items, zero attempt to send me the items again, and zero attempt to refund my money. Naturally, they lost me as a customer but I want to make certain they lose many more as well.

I spent almost $300.00 on my daughter a couple of days ago. I placed the order online. I paid $35.00 for overnight shipping. I received the order and every single items size is wrong. I called and spoke with 2 nasty and uneducated oriental so call "customer service". They were so unhelpful. They refused to exchange my clothing. Instead they sent me to the nearest Forever21 store that happens to be 2 hours away from here. Never ever again Forever21.

I filed a complaint to the headquarters of the Forever 21 in Los Angeles on May 2015. My complaint was that I purchased an eye lash curler from Forever 21 in the Washington State area. After one use of the cheap eye lash curler my eye lashes were literally cut off and I was in total shock! For few months I was in total embarrassment of losing my eye lashes. I decided to give them a call and a representative accepted the complaint, and told me after the photos of my eye lashes and eye lash curler was taken and sent to the person in charge Mr. **, that he would look into it. I waited for a call from them but no one did not even call for courtesy's sake.

I have gone to Forever 21 about 15 times in the last 6 months and every time I go there I am ignored. The other day I brought a friend with me so that they could see how I was being treated so I stood in the middle of the store and yelled "I need help. Can a sales associate please help me?" and three workers just walked right past me but every ** person in the store received help and I did not. I think it's because I am Hispanic. I was also followed around the store but couldn't get help. People need to realize that it's 2016, why be racist? I know I will never buy anything else from this store in my life. I will not support a company that has racist workers and yes I know not every store is like this one but this one is the closest one to my house and I will never go back.

Forever 21 is a store that my family has decided never to shop in again. My 17-year-old son, after earning his first paycheck in his first job, bought Christmas gifts for his mom and grandma from "Forever 21" (Menlo Park Mall, NJ), on Dec 24th 2015. He used cash for the purchase. The receipt is attached. The hat he bought for his grandma did not fit. He went back to Forever 21 on Jan 15th 2016, and the store refused to give him his money back even though he had the receipt, the hat was unused, and he had paid cash.

I ordered a shirt a t-shirt from Forever 21 online on Dec 23. I used standard shipping and the site said that the shirt would reach me in 4-9 business days. I expected it to come in about seven or something around that. Well, it reached me 15 days after I ordered it. A few days before I received it in the mail, I started to worry that there had been a mistake so I called Forever 21. There was no customer rep, just a computer voice. Near the end of the call, the computer recited a tracking number for my order. It was so fast I didn't have time to write it down, and it hung up before I could do anything else. A month after that, I ordered a jacket from Forever 21. I have two Forever 21 gift cards worth $75. I ordered online and tried with one of the gift cards, but the site wouldn't let me order and kept wanting me to enter my credit card number, which was strange because I was using a gift card. I had to use my other gift card in the end.

I purchased two gift cards in the amount of $200 for my girlfriend who lives in Russia. After sending them to her I found out there was no way to use gift cards purchased in USA internationally. She sent them back to me and I attempted to return them (I have the original credit card used and the receipt) and was told that gift cards are final purchases and there was no way to refund them or credit them on another mechanism for use internationally.

I ordered three shirts from this company via their website. First update on scheduled delivery date was 12/24, then changed to 12/27, then changed back to 12/24. According to the shipping company the package was delivered on 12/24 at 7:30am (when I was at work). When I got home no package, no notice, nothing. I called the company's 800 number and was told that I had to call back on 1/11. I call on 1/11 and get hung up on by the first customer service rep, then call back and am told that I have to fill out paperwork and that I will have to wait another 3 weeks before I get my refund.

I had to exchange a gift for my daughter, only to find out that the store does not give cash refunds (that is how the gift was paid for, I had the original receipt). I did not take my daughter with me. I exchanged a coat for a pair of shoes. Got home, daughter tried the shoe on, it was too little. I exchanged the shoes last night. Upon entering the store, there were 4 people at the register, one was helping another customer, while the other 3 stood there talking.

I purchased a sweater online in clearance and it arrived damaged. So I sent it back by mail. I paid for the shipping. I called to find out what was the status of my return and they said that it was a clearance item, that there was not going give me any credit or exchange it. And if I wanted it back I would have to pay for the shipping again!!! My advice is if you gonna buy anything from this store make sure it fits cause they have the worst clothing return and exchange policy. NEVER AGAIN.

I receive a final sale item and was damaged and I send it back. They wouldn't refund me my money or send me a new sweater. I paid shipping to receive it and to send it back. Then they also want me to pay again to receive the same damage item. So I'm gonna take it as a loss and let them keep it. As a customer I think it's unfair and these people are horrible what they are doing to their customers. Somebody needs to do something about this company.

I shopped for the first time at this store for a Christmas gift for my daughter-in-law, which she requested. First, the store is not very user friendly as the sweater jackets are not all in the same area. Could not find any store person on the floor anywhere to ask. Finally went to the cashier desk to ask where to find the item, they just told me somewhere on the other side of the store. Not much help. I finally found what I thought was the sweater jacket she wanted and purchased it. Turns out, it is not the right style, so I took it back for return. They will not credit my credit card - will only give me store credit; and the credit cannot be used online. Can only use the store credit in that specific store! OMG, I have never had a store not credit my credit card for the purchase; or at the very least have the credit available for in-store or online purchase. This store is terrible. I really don't know how they stay in business. I recommend you go somewhere else.

As a store associate from forever 21, I wanna inform many of you of the policies that are actually set in place and why. I would also like to address some of the comments already made. I would like to begin by saying that, most of our employees are 18 and older, with a very small portion being under 20. Many of our managers have years of retail experience under their belt. Judging us otherwise on some of your previous experiences is simply ignorant. We are all associates that are trained extensively to try to provide our customers with the help they need, we do not set the policies, we must simply follow them without question or else our job is on the line. And if your job were to be on the line, I think you would fight just as hard to keep it.

My daughter ordered some back to school clothes online on August 6th. It never arrived. We contacted customer service only to be told there is nothing that they could do until they located the package or until it arrived back into their warehouse. After a few week of not hearing anything from Forever 21 I contacted them only to be told that since my daughter who is 12 years old placed the order I was not allowed any information. 12 phone call, a ridiculous amount of time, many customer care agents that have no ability to help and 19 weeks later we were refunded for only half. No compensation for time or effort only to be ripped off. Some of the customer care agents did not log the conversation. Nearly impossible to speak with a supervisor. Disappointed beyond words.

My daughter was interested in a jacket she found on Forever 21's website. I went to the local store, but the jacket was $20 higher and the store did not honor the online prices so I had to order it. The website specifically said free shipping off of $50 and order by 12/20/15 to get it by Christmas, which I did. I get the usual email stating the items were shipped so I checked the tracking info only to find out the order would not be received until December 29th! I sent an email then called customer service who told me that I had to place an order for $150 to get it by Christmas! I am unsure of what "fine print" this was located in but it was not listed. The site stated that if you ordered by December 20th, there was guaranteed Christmas delivery and offered free shipping when you spend over $50.

I was at the Natick Mall shopping. Walked into Forever 21 because I needed to buy a bunch of gifts and heard they had nice selections. After walking around in circles (the store is huge) I needed some customer service badly. At first walked by a group of people chatting away, trying on the store jackets, and just standing around. Hmmm I thought to myself, "are they the help because they all had the same color jacket and logo around their neck." So I asked if they worked here and asked some help for certain items. (deer in headlights expression) I must have interrupted their mini party on their employer's dime, "oh" one of them says while taking off a fur collar jacket that they were trying on... "they should be over there somewhere, I believe" he says pointing to the other end of the store and waving his hand while batting his mascara-laced eyelashes. So I said to myself "Oh boy this is going to be a very long night."

I purchased this jacket online for a discounted price provided by Forever 21 during the Black Friday sales. All I wish to do is exchange the medium size jacket I ordered, for a Small. That is all I wish to do. But the response is, "Regrettably, you have to pay the difference." I refuse to pay the difference because first, this promotion was offered from the company. Second, I am far within the threshold of my order. Three, if I pay the difference, what would have been the point of the promotion if I'm paying the difference. I've tried to reach corporate and they have been unresponsive. Also, this imaginary "pay the difference" is not stated in the exchange policy. This is literally too much; they're robbing people from their money. Basically, they're punishing people who did not order their clothing in the right size.

Either Forever 21 ships orders late or they forget to ship altogether. You can tweet them, email them, call them, live chat them about your missing order and they will place all the blame on the shipper they supposedly used. I am currently waiting a Black Friday order that has still not yet arrived even though they sent out email saying it was shipped December 1st. There is no tracking, just a "shipping label has been created" message. Even FedEx says Forever 21 never had them pick up the order yet Forever 21 keeps saying it was shipped. No order is going to take 10-20 days, ok. They might as well admit they didn't ship anything yet instead of telling people orders did ship. Admitting slow shipping is better than lying about shipping anything at all. They offered refund, but I ordered Christmas gifts and don't want a refund. What's the point of ordering gifts if they don't ship anything?

On 12/2/15 Forever 21 sold me a damaged cardigan. I contacted Forever 21 customer service department, and was told that although the merchandise was sold to me damaged, they are unable to accept returns if tags are not attached. This is consumer fraud and evidently the standardized corporate policy of Forever 21. I have photographs of the 5 rows of beads torn off the $49.99 cardigan they fraudulently sold me, including my receipt. sales@forever21inc.com

My daughter loves this store. She bought a size small shirt and decided she needed a medium. When we went to return the shirt, sales clerk would not let us exchange sizes because it was a sale item. Basically, make sure you purchase items that you never plan on returning because they are super strict. I don't shop here anymore for my daughter. If she wants something, she uses her own $. She is very careful on her purchase. I would rather pay little more and shop other stores!

I purchased a gift card. I never received it. When I called customer service they said it would take 10 days to investigate this problem. I called back twice. They hung up on me both times. When I got to speak with a person he said the credit was on its way. That was 1 month ago. I called this morning and they said it would take another 2 months for the credit to me processed. Something is very wrong with this company and their business practices.

I placed an online order on October 16th. I received an email October 20th from Canada post that my order was delivered. I checked my mailbox. The key wasn't there to get access to the bigger mailbox to receive the package. I called them many times and asked to contact Canada post and let them know to leave a key. The customer service kept saying it was premature delivery and and my order was not delivered yet. As it's a standard shipping. I told the customer rep why would I get notice if they didn't deliver that it's delivered. The customer service didn't take initiative to make sure with Canada post. After I have waited for 10 business days still didn't receive anything in my mail. I was going to the mailbox pretty much every day. Imagine how disappointing this is and frustrating because of careless customer representative.

Products sell out very quickly, and filters are limited. Often, the filters don't even work! Product searches are also pretty strange, sometimes bringing up products that aren't available on their website, or are very old. The only plus side of the using the website is you can consistently get promotions or free shipping.

I used to buy a lot at Forever 21, but now they changed their Return Policy, and it's the worst ever. They just exchange products within 21 days less than 30 days. It doesn't make sense buy there anymore once all the other stores you can exchange Easily! And the employees are so rude!

Outstanding customer service! This is a VERY large store and the employees always go out of their way to help me find what I am looking for... I will always return to this location for that reason. My only complaints involve store policies. I can understand in this economy why an in-store exchange only is needed for big business; However, a lack of refund is actually going to cause a loss of customer loyalty and satisfaction. Come on, Forever 21! Allow refunds!!!

I had a terrible experience with Forever 21 (University Town Center, San Diego). I'm a tourist here and leaving in a couple days later. I purchased a coat to my sister and it didn't fit her. There is no smaller size so I couldn't change it. The store manager didn't give my money back, even though I showed her my flight info. She told me to give me only store credit but we don't have any Forever store in Turkey. She was so rude and not nice. She told me that I should think before I buy anything. It wasn't her business. Never go there...

I placed an order yesterday. The amount got deducted but I got an email saying my order is incomplete. I checked my Forever new account. And it shows that the order has been placed and I'm also allotted an order number and the status reads NEW. However, when I'm tracking the order. It says my order number doesn't exist. What does this mean? Also I'm trying to call customer care since yesterday but I get no response.

First off - I've purchased from Forever 21 many many times online and in-store and this is the first issue I've faced. I don't believe in their return policy bc it's virtually impossible to get a refund (they give you store credit).. & they make you pay for return shipping. Most stores offer free returns in this era! I explained to a customer service rep via 5 different emails that I purchased a $55 order and was not offered the ability on the site to type in a 10% discount code & explained I paid through Safari on my phone and that it's an issue for their business practices. Expecting a money difference of that 10% I paid for my order the customer rep apologized & I asked that I be given a money difference of the 10% bc I had emailed them multiple times and called which was an inconvenience.

I purchased a $75 gift card more than a month ago for one of my employees. F21 claimed that email was sent to the recipient 3 times. It was never received. After several calls, they have refused to resolve the issue and will not refund the money.

On Saturday, September 19, 2015, I took my daughter shopping for clothes. She is 14 years old and really likes the clothes at Forever 21 because the prices are reasonable and always carries the latest styles. We gathered clothes for her and approached the dressing room. We were approached, not greeted, by a sales clerk. She directed us to a changing room and informed me that I was not allowed inside the changing room with her. I stepped out and looked to my side to see a man sitting on the floor across from a dressing room. Note, all the dressing rooms are NOT full doors so you can see inside the changing rooms. This man was NOT trying on clothes. The situation made me uncomfortable.

I ordered three items from them and paid an extra $25 in shipping to get them in time for an event. The shipping was said to be between 2-3 days. I was expecting 5 at the most, considering that's what you would get with NORMAL non-paid shipping. The expected date of delivery was within 3 days, and on the day it was supposed to be delivered my "expected delivery date" got a week and a half added on to it! That is LONGER than normal shipping and without any notice. Not only did I not get my items in time for my event, but I'm also $25 poorer (something a struggling college kid can't afford to be).

After a long process of many changes working with Forever21 we shipped them their signed PO's and received payment 60 days later less $1500. This amount totaled 2 PO's that more than 90 days later we finally were told that they have been canceled by upper management and they had done this to a lot of companies. They eventually told us if we did not pick up the product in 3 days they would be donated. They could not tell us who they were going to be donated to. We have paid our vendors, even made the donation that we make for each product sold. I would not recommend doing business with this company. Your time is better spent elsewhere.

I was waiting for a promotion on some items that I really wanted and when the promotion came I was so happy and ordered everything from forever21.com on Sept 6 and received a confirmation email. Now on Sept 8 I get an email saying my order is cancelled, apparently because I entered my cellphone in my billing information instead of my home phone. So I call the company thinking I'll make the payment again with them and get my order. But no. Once they cancel the order they can't reinstate it, and if you order again they won't give you back the promotion you had, what a scam!!! I tried talking to a supervisor but "one is not available". Now I am a very UNHAPPY customer!!!

After completing a $150 order I applied discount code received in email. Check out require PIN #, I call chatline, got cut off 7 times, got back to original person and sent email with the discount offering for review. Was told again no PIN # was required but I explained cannot check out because order form requires PIN #. Next day after writing consumer service detailing my experience I was advised I could only get the discount if I entered all the information before I began ordering. I explained that after an hour and a half and seven severed communications with chatroom I never got that answer nor is it contained in the discount offering. Customer service is not a proper description and in my experience is not a part of the policy or operations of Forever 21.

My whole experience began when I bought several items off the website in early July. After waiting nearly 2 weeks for the items to be delivered, I opened my package and realized that they sent the wrong item and one of my items were missing. I called right away to talk to customer service to get the issue resolved and they would not send me a prepaid label to correct their mistake in sending the wrong item, instead I had to pay for the shipping myself out of pocket and then they said they would refund me the money. (That response right there should have been a red flag for me!)

Beware of ordering online. They will charge you the wrong price and then, even when you prove it by showing the tag on what you received, they won't adjust anything because they say it was a markdown. It was the original tag with no writing on it.

I could almost copy word-for-word what another reviewer wrote on here: "I placed an order that was shipped to me missing five items. I emailed and called. In the call with a very rude customer service rep, which my whole office witnessed, she did not apologize for the items missing. Instead, she told me I would have to fill out an affidavit and a five week 'investigation' would ensue, to see if the items were found. No offer to ship the items." Except, I am missing three items and my customer service rep was a male.

I placed an order that was shipped to me missing five items. I emailed and called. In the call with a very rude customer service rep, which my whole office witnessed, she did not apologize for the items missing. Instead, she told me I would have to fill out an affidavit and a five week "investigation" would ensue, to see if the items were found. No offer to ship the items.

My company is one of their vendors and getting a hold of them for payment is like looking for a needle in a haystack! We sell men's clothing and have shipped thousands of dollars worth of merchandise to them. They were on a Net 30 basis, which means we ship them the merchandise and we give them 30 days to pay for it. The last shipment we shipped to them was back in Jan/2015 and I have tried all telephone numbers listed online, spoke to many customer reps that transfer me to this person then to that person which leads me to an operator.

Forever 21 team is the most pathetic to do business with. I receive an email confirmation from Forever 21 that they have delivers the parcel at my locker on 3 August 2015 however the parcel was missing. After contacting them they said that they will file the claim with their partner logistics company USPS after ten days which calculatively comes to 14 August. After calling the call center folks again they refused to help and postpone the date to 17. They write spam mails that "We are not responsible for lost of package. Contact USPS." USPS says "Delivered at home address." I lost my money and faith in this ** shopping site. Don't shop with them or you'll waste your money.

I'm going to attempt to create an accurate timeline of my troubles which are STILL going after over 1 month from the order date. Sorry for the length but I'm so disappointed with this customer service. July 5, 2015: Order 85 dollars in products from Forever21. July 6, 2015: Order is shipped. July 15, 2015: Order is delivered at 10:02 p.m. Despite me writing multiple notes on door/mailbox asking USPS not to deliver the package... (Not Forever21's fault). Order is subsequently stolen as I was not there to pick up the package, hence the notes that I hung. July 15-17, 2015: Call local USPS location and who confirm package was delivered and admit package should not have been delivered. Advise that I place a claim, file a mail theft report through government website and speaker to reps. Told the next action would be to file reports with the seller for refund (as is the policy).

Company taking advantage of young girls with lower income. Cheap products priced/sort of/cheaply that break after first "use" then cannot be returned. This would be my second time having this awful experience with your products. I have learned my lesson and thus will no longer be shopping at your store, as well as encouraging those I know not to shop there either. Before, I had purchased a pair of shoes in which the strap snapped literally during my first use. $20 pretty much down the toilet. Steered clear of this company for about two years. Recently decided to give it another try and bought a couple items, including a handbag, which again, the strap stitching broke after my third use. (Use meaning I wore it in the evening out on a date for about 3 hours). TL;DR Bad quality, don't get sucked into wasting your money here on items that will simply fall apart. Not to mention you can only return their items for gift cards.

This store is always a total mess. (store on Barrett Pkwy. Georgia) Went into the store first thing on a Sunday morning and looked as if the manager took a broom and swept everything on the floor into a pile. Customer service is always rude. My purchase was with a debit. Kept receipt and tags on product. When I brought it back the girl said she'd give me a store credit. When purchasing I was NEVER told the return policy or I would have never made the purchase. Asked to speak to a manager who ignored me while standing in line. After waiting, she finally acknowledged me and gave me a phone number. Your return policy, service and stores are the absolute worst in retail!!! Never again will I give you money. No one looks at the receipt for return policies and if so, it's too late!!!

If you want your money stolen by the company then this is the place for you. However if you're a hard working person who would like the right to choose where you spend your money then PLEASE refrain from the terrible place. They charged me twice for a transaction here then had the nerve to offer me store credit! If I wanted to purchase $280 worth of items from the store I would have. The only other option is to put in a dispute and WAIT TO GET YOUR MONEY BACK.

DO NOT EVER SHOP ONLINE AT FOREVER21.COM. Their customer service is HORRIBLE. I'm gonna let the world know. This woman named Mary (probably fake) just had me on the phone for almost 40 minutes when I asked her to speak to a supervisor... a supervisor I am convinced now DOES NOT EXIST and she was just playing the game that her customer service agents are taught to play. I ordered from them a month ago and have yet to receive my package, now they want you to sign affidavits and foolishness just to get your money back and give you more red tape... TERRIBLE customer service. They teach their representatives to LIE to customers, and I spent lots of money in their stores... NO MORE. You lost a pretty faithful customer due to your poor customer service, and I will not be spending a red cent either in your stores or online with this company ever again.

I placed an order with Forever 21 and within matters of second I modify the shipping address to be sent to my job. I emailed them and I received a respond two days after stating that the order was already shipped and that it could not be change. Unfortunately I was not home when UPS delivered my package. I reached out to Forever 21 and the guy name Mike ** told me that they could not help me and to try reordering. I explained to him that I was going on vacation the following week. He did not seem like he was concerned and that it was okay for me to spend another $168. They will not give me credit knowing that the order was in transit back to their warehouse. I had to wait till they received the package and then 5-7 business I will see my credit.

2/6/2015 I purchased $63.59 for birthday present. Next day I try to exchange Manager Joshua who is no longer with company was not pleasant and in front of long line told me "if you don't speak English we have policy in Spanish." Because in 2 item's tags were not attach. To me was a big insult, leave the store and left the items there. Contact my bank to cancel payment - not able to do it because my signature was on it. Contact the district manager Ryan ** who is no longer with company. Told me to go back for my items. What they were put back to be sold. They made double profit with my items and they don't want to help me. New manager Michelle and district manager Mary Kate ** cannot do anything about. Who can help me?

My daughter purchased a pair of shorts and matching top 3 days ago. I offered to zip up the top and the entire zipper broke. She never had an opportunity to wear the outfit out. And the outfit cost $50.00. The store had refused to exchange or allow the return of the item. My daughter had the receipt but the tags had already been removed and placed in our recycling bin. For the store to even suggest that the outfit had been misused is utterly absurd. The FOREVER 21 return policy is HORRIFIC. I would not encourage anyone to ever purchase anything FROM THIS STORE. I am a salesperson and would never treat one of my clients in the manner that this Store has handled this transaction.

Our 13-year-old daughter on a school trip purchased a $50 jumpsuit from a store 3 hours from our home. The jumpsuit she tried on fit and the sales lady took that jumper and gave my daughter one from the shelf. When my daughter got home the one purchased has no buttons on it. I have tried calling the store for 16 days all times. There is no answer. I called a store 1.5 hours from our home and they noted this store never answers the phone and actually had some unprofessional comments about the store where item was purchased at the Eaton centre in Toronto. The store closest to us did not have the item in stock. I have been trying to reach head office with no luck.

I wish I had researched Forever 21 because I would have never entered the store and made the purchase. The customer service is very bad and you go into the packed store, rushed out of the line never learning the return policy. When you have a return they treat you horrible and insist you were told the policy when you were not. When I mentioned to the manager how I was shocked about the customer service and this is suppose to be a Christian business she responded with such hatred. I will never step foot in this store or buy anything from them ever again.

I was at Forever 21 in Jersey Gardens Mall in Elizabeth, NJ. I was browsing at the belt section and I notice that the belts that I like didn't have price tags on them. So, I tried to look for the same one that has a price tag, but surprisingly all the same kind of the belts I chose didn't have any price tags. I went to call one of the employee to help me find out what the price is and also let her know that a bunch of them don't have a price. She walked away and said she'll be right back while she ask her manager. When she came back she told me that her manager said to look for same one that has a price, then I showed her that two racks of belt that has the same belts that I like that didn't have any price.

Yikes! I'm absolutely appalled at all the horrific reviews for Forever 21! If only I had read them before I placed an online order for a child's birthday present. Who would have guessed such a large company with stores everywhere would have such horrible customer service. I, too, like many others tried to return items only to be told, "Too bad, it's over 30 days." I explained the items were purchased as birthday gifts, but unfortunately they didn't fit. In order to be sure I got the items in time for the person's birthday, I needed to order well in advance. I explained I'm not asking for a refund, just store credit since I already placed another order with them in the correct sizes, so it's not like they're losing a sale. She said she cannot give any credit and I should have read the return policy.

The new store Forever 21 opened up at Cambridgeside Galleria Mall. Was shopping for my Granddaughter and had spent about 45.00, after waiting in line for over an hour. Then I see a shirt that thought was cute for her so I decide to get back in line. There were about 25 people in front of me, but I decided to wait. Well when I finally get up to the register the girl tells me "oh by the way the return policy is, No Money Back!!" Well that made me furious because the girl before her failed to disclose the return policy to me!!! So after being in line for a long time both times and then to find out their return policy I'm wondering is this legal in Mass?? I will never shop at Forever 21 again!! I refuse to shop at a store that says you cannot get cash back on returns or have your card credited!!!

I was actually trying to get a hold of the corporate office for a few of my concerns shopping at Forever 21. Firstly, let me start off by saying that the atmosphere is great and I love the look of the merchandise here. I really do, and it's such a shame that the clothing quality stinks, the return policy is laughable, and availability of merchandise is minimal. Especially for being sourced in China.

I bought a necklace as pictured and was mailed a completely different one. I had to pay to ship it back to Forever 21 and they are saying item numbers match and that they will not refund me and want me to pay for them to mail the wrong necklace back to me. I have called and emailed back and forth for days. The necklace I purchased looks NOTHING like what I was sent by them, whether it's the same item number or not. That is their mistake. I should not have to pay for a necklace I did not order. The one they sent me is UGLY and has 3 strands and a purple stone. I ordered a necklace with 2 strands and a turquoise looking round silver medallion. Now they have my necklace and my $ and want more $. This should be illegal!!

I purchased a jumpsuit and got too much of a good deal for it. I was excited about it and could hardly wait for it to arrive. Unfortunately I never got that chance to jump in it since it was never received. Upon tracking the package, I saw that UPS left it at my door. Within 13 minutes of it being delivered, UPS texted me with the tracking updates. I went to the door immediately and could not believe there was no package. I contacted UPS and they suggested I contacted the shipper. I could not believe the crap the guy told me. He said I have to wait 10 days for the investigation, and that although UPS said delivered, the package will still arrive at a later date. I asked if he understands the meaning of delivered.

Apparently Forever 21 has a return only policy for on-line purchases. I ordered four linen shirts, the upper arms were cut too small, so I simply wanted to exchange them for a larger size. When I contacted their customer service department (which must be in another country because trying to get my request across to the agent was almost impossible) the person said that in order for me to exchange the items, I would have to visit a Forever 21 store and exchange them. If I had wanted to travel 50 miles one way to the nearest store, I would not have ordered on-line. Further, there was no guarantee that they would even have the items that I ordered if I chose to make the trip to do that. So to avoid further inconvenience, I will return the items for a refund and Forever 21 has lost a long-term customer and a sale.

After spending 2 days in total frustration over attempting to purchase a ladies' top at a store not located in my area and then reading all the horror stories other customers have experienced, I am in shock that a store with this total disregard for their customers (in this day and age!) can stay in business! My story started when my sister came to visit wearing a really pretty floral printed tunic top which was so very reasonably priced and announced that it was from Forever 21 (a store I'd never been in). I immediately checked my local store to learn it never even got this item.

I purchased a swimsuit for my daughter. Never received it. I called Forever 21 to let them know I haven't received it. And asked me to call back in 2 weeks if I never received it, and I did just that. I must say Forever 21 has the worst online customer service ever!! I spoke to a representative by the of **. And I must say she is one illiterate, ** and very incompetent person I ever spoke to in my life! I think they hire all of their customer service reps from off that short yellow bus!!!

I was pleased with Forever 21 because they had nice clothes and I shopped from them, but recently returned couple item back and I was told that I will get full refund and get refund for my shipment fee but it was a lie - I did not get full refund at all and they asking me to pay for shipping that they doing in returning my items back. If I don't contact they will discard my items. That's just a bad customer service because I was told I get refund but now I get email saying I will not and if I don't respond they will discard my stuff that I paid for and worked for that money.

This is ridiculous! Every time I look at something nice it's always sold out. Even brand new stuff gets sold out. Forever 21 is so much like MAC Cosmetics and Ulta Beauty in the clothes category. Everything nice gets sold out. Drive my BONKERS!!!

These clothes are tiny!!! Since when is size 12 plus?? CRAZY! Please learn to be normal for normal people, F21.

I ordered from Forever 21 online and my clothes did not fit. The return form says you can not return items in store so I sent my clothes back using USPS. I was shocked when they notified me at the store that shipping was not covered by Forever 21, so I paid the shipping cost thinking I would get reimbursed with my return items. I emailed Forever 21 to check on the status and never received an answer back. I call this morning to get a real life voice and answer about this situation. The customer service lady was incredibly unhelpful and kept stating she was "understanding" of my situation but would not do anything to help correct the situation. She said it was my responsibility as a customer to know all the policies of the company and that she nor corporate would reimburse me for my shipping cost (which probably cost more than the return money I will receive back).

I was very excited that my local F21 started carrying a good selection of plus size clothing, however every piece I have purchased has come unsewn at the seams. I'm done making purchases at the retailer.

I ordered 6 items from f21 on April 5. It says on their site that it’s only 5-10 business days. I've waited more than that and then suddenly on April 27 they sent me an email that my items are back to the store because they haven’t receive any reviews from me. But I haven’t got any package at all. I always check my mailbox everyday but there’s none. Then I called them yesterday. I want my package and I want a refund because it’s their fault. Or at least 50% off discount. But they said no. If I want my package they’re gonna send it to me but I should pay the shipping fee. How’s that possible? They said on the site if it’s $60 more it’s free shipping. My order is $100 more. I wanted to speak to the manager but the lady said no I can’t. Oh my! I am very frustrated and mad. What kind of service is this?

Worst service. Got a purse, the shoulder strap was missing so I called and they say to ship it back and they will refund me the money. So I did, only to find out their policy is to only refund $10 the max of the return shipping and it cost me 21 from Yukon - the cheapest rates I could find. I called head office pissed about the lie they say.. but the phone do not connect or it ring once and hangs up on your nose, so I emailed from online too but never heard back. They literally lied. When I phone is nobody to talk to on a higher level, and will make sure I tell everybody the sneaky bad practice they do to customers. Shameless company, don't fall for it. You will pay for their incompetence.

Forever 21 is a stupid place to work, especially the one at the Walden Galleria. Let me give you the REAL pros and cons about working here. Pros: the pay, we can pretty much get away with ANYTHING/there's no such thing as getting in trouble here, we employees can even steal here if we wanted to, very few cool people... Cons: we get the ** amount of hours they choose for us, the 10 percent discount is an outrage! We can't do anything about the shoplifters which is making us all look stupid and we usually get security only during the weekend. If they don't let us handle the shoplifters our own way, not only are we going to stay on code red, but we don't make our goal, and if we don't make our goal, we get no hours!!!! Anyway our 3-hour store meetings is just another regular touch base about what's expected from the sales associates but it's a waste of time because it just never changes around here.

Cashier punched in the number 4 before she swiped my card. It approved for .04 cents but left a balance. When she tried to swipe again, the machine would not accept the same card. Called the manager for a reversal. He said there's nothing he can do. I can't make the purchase and he can't void the transaction. He can't called the bank to reverse or release the hold. He is not authorized. I am very upset! In the meanwhile the other cashiers were laughing, saying that "she is beefing for .04" and not the fact that they have tied up my account!

I ordered a dress which was on sale on the Forever 21 website. I was surprised to see pen marks on the white dress which on calling they refused to exchange since their disclaimer says products on sale cannot be exchanged. They've mishandled the product and I have to suffer. The other day I walked into the store and the price tag on a pair on jeans was INR 489 INR. I was charged a higher price and when I noticed it they said they can't do anything about it. Pathetic service from such a renowned brand. Ripping customers.

On March 12 2011, I slipped and fell on the wet entryway of forever 21 at the Tacoma Mall. At the time of the fall I reported the incident to the staff behind the cashier encounter inside forever 21 at which time they had someone go out and clean up all the water in the entryway. They asked me to fill out an incident report which I did. I requested a copy of the incident report which they denied me access to. After the fall I saw my position and was referred to an orthopedic surgeon and had numerous treatments.

I ordered from Forever 21 site March 20th and it's been 11 days I've waited for my items to come - it still hasn't came to my door yet. And every time I call customer service it says it's closed by certain times and I call at the times they are available and it says the same thing that they're closed and I look on the Forever 21 site to track my order and it just says shipped but won't say when it'll arrive or where my items are.. Forever 21 is a decent store but the online shopping experience sucks!

I brought several articles of clothing totaling $158.00. When I received them they were not what I wanted. The very next day I shipped it back at my own expense. Now, they tell me I have to wait 3 months to get my refund. That's crazy!

I give my kids money for school clothes. My youngest daughter loves Forever 21. After today she will never be allowed to go there again. I went to return half of what she spent and they informed me their policy is in store exchange or gift card for the store. What a joke! She purchased them today, I had receipt, and their policy doesn't allow a refund? I am boycotting this store and will never allow my kids to go there and will ensure grandparents no longer give her those gift cards for Xmas and birthday.

A MAJORITY OF THE EMPLOYEES AT FOREVER21 ARE DISGUSTINGLY RUDE. I have been looking everywhere for a pair of shorts that I need for an upcoming trip. The f21 store employee hung up the phone on me TWICE. The toll free customer service team was being rude, and the supervisor refused to pick up the phone even after 5 calls!!! I went to 4 Forever21 stores to find these shorts. Especially I called the store to make sure they have the shorts in stock.

Went in for a return and to find a new dress, left feeling furious and embarrassed. Most of the people who work at Forever 21 (in arundel mills MD) are terrible. They are normally rude but tolerable. Today I had a lady make fun of me to my face with the supervisor standing right there laughing at me along with her. I wanted to cry and I was furious. The way they treat their customers is beyond unprofessional.

My daughter just turned 11. Since she is tall for her age, I took her to Forever 21 to purchase her first outfit from an adult store. (this particular one does not have a children's section). She knows how much I love Forever 21 and she was proud, yet nervous about this "rite of passage." She chose one shirt and one pair of jeans and tried them on. She had to use the bathroom, so we asked dressing room attendant, who suggested a store outside of Forever 21. We went to a cashier and asked her to hold my daughter's outfit. We went to the Apple Store and returned. We grabbed the outfit and stood in line, which was one of the shortest I've ever experienced there.

I bought a blazer online, on sale for $13, however it kept showing up at its regular price of $31 at checkout, I bought it anyway thinking I would just contact customer service and they would see by my order that I had purchased it on the sale date and correct my bill (my big mistake). I call forever 21 - 3 days later and they insist that they cannot see the price as it was on that date, and also that they don't do price adjustments. After asking to speak to the person above whoever it is I'm talking to, she also insists that they don't do price adjustments and that I should have called 3 days ago. This person can see the price was $13 on the day of my purchase and says she MAY be able to do something about it possibly if I send her a screenshot of my order as proof. I do, and never receive a response. Ever.

I will never shop here again! I bought a pair of shorts and 10 minutes later found pants that fit better at another store in the mall. I went to return them and was told even though I just bought them I would only be able to exchange them or get store credit. The sign that had all the policy information, was on the other side of the counter. Maybe the cashier should explain their policies to customers before they buy anything. I will also be calling corporate to file another complaint. I will never shop there again....

Forever 21 has by far the worst return policy. My girl friend purchased $288 worth of junk from this store. About 3 days later, she went to return the items. She was only allowed store credit. Turns out the little girl at the counter didn't even active the card. Good thing she used her debit card. She called up the bank and filed a complaint. The bank gave her the $$ back and told her they would go after Forever 21 for the money. Lesson learn, don't shop at crappy thrift stores like FOREVER 21.

My first (and last!!) purchase through Forever21 came to a total of $182.10. I live in Australia and the international shipping for orders of $100-$200 is $58. Although this is very expensive, I calculated it to be worth it given the number of items I was getting for the price, which still worked out cheaper than buying this many things in Australia.

All my friends and I absolutely love this store! I've never had problems with it, except once. I had bought a lipstick that was completely destroyed, I took it back the same day and they happily replaced it. They have a great plus size selection online and in store, which not many people do. And their prices are fantastic.

I bought a white shirt the other day, but it was the last one in the style and size and it had a big makeup stain on the inside of the collar so the guy helping me said to ask the cashier to discount it. When I asked politely the cashier looked at me like I was ridiculous for asking, and tried to get the stain out with some makeup remover that smelled horrid. She did end up discounting it, but when I washed it at home the stain had bled through from the makeup remover so now you can see it on the outside. She totally screwed me over just so she could try to not give me a discount. Now I feel like it wasn't even worth asking because I probably have to go buy another shirt. I just wish she would've let me take it home and try to get it out myself.

I ordered an e-gift card for a friend for Christmas and she never received it. I have asked them to resend it 4 times and she still has not received it. We've check the email address, the spam & Junk folders, nothing. They refuse to show me any proof that they have sent or resent the gift card. Customer Service told me that gift card purchases are final, even though she never received what I ordered and there is nothing else they are willing to do to get it delivered. So they just stole $75 from me and told me tough luck.

I had gone into the store to speak with the store manager about the assistant manager position they had available and decided to purchase a watch that caught my eye. The manager and I spoke for about 10 minutes and she said she'd call me after later that afternoon to schedule something more formal. Not thinking, I had inadvertently discarded the bag with the receipt.

Got gift cards for christmas, 200.00 worth and spent it all on the online store with awesome sales going on. I paid priority shipping for my order and only received HALF of my order within a week. The other half got lost, still have not received it... I had to wait 3 weeks before I could even have a complaint filed, then once that time surpassed all I got was a refund that I have to wait at least 3 more weeks to process! There is no way to re-order half the stuff I got because it is sold out now and it would be around double the price now as well.

It is a good thing Forever 21 is cheap because that is all they have going for them. My daughters all ordered on-line this Christmas and received about 25% of what they ordered. Retroactive cancellations without any notification. Inventory shown as in stock, sequentially out of stock. Awful. Awful Awful. Awful.

I ordered 9 items from Forever 21 all the way from Thailand and the shipping fees were almost 60$. All together I ordered for 255$ and didn't get one item, which was 32$. I tried to email the customer service and even gave them a call and they said the item was out of stock and then they will refund the money for Jacket but I never got the refund or the Jacket. It was last year October. I studied in US and was a loyal customer of Forever 21 that is why I ordered those items even from Thailand paying those expensive shipping fees. This will be the last time I shop in Forever 21. I don't mind about 32$ dollars but the inconvenience they have caused me was more expensive than that.

I had 20% around black Friday and was excited to stock up on winter essentials, especially with such a discount. My package said it was delivered, but I never got it.. I called customer service, they told me to wait 10 days before they can take action. Weird. But I went with it. Waited, never got the package. Called them again and they sent me a form to fill out claiming I never received the items. Sent them the filled out form, they never confirmed receipt. Sent it again. Still never confirmed receipt. Called customer service and she said they never received it and that I should sent it to her. Finally they confirmed receipt of the form. Then it said it would take them 2 weeks to investigate. They emailed me two weeks later, FINALLY AFTER 2 MONTHS, saying they would refund me and they are so sorry. ** your sorry. I want more than a refund after all that trouble. Are you kidding me? I should have been refunded immediately after I first complained.

I ordered a shirt from my daughter's wish list for Xmas. Turns out someone else did as well. I went to return the duplicate shirt and they tell me they won't take it back - that it was a final sale. Nor will they exchange it. I had all the tags, receipt, etc. Will never order from this company again.

I ordered a package with about ten items from this store. I didn't copy the order number because I thought that they would send me a confirmation email. They never did. Then I tried logging on to my forever 21 account that I made earlier yet they said it never existed even though I had an email saying I got 10% off for signing up! When the package did come, it only had five items and I thought they just sent it in two packages. The second one still hasn't come 2 weeks later. This is a bunch of crap and I'm never ordering online at this store ever again!!!!

I went to exchange an item and found out that their policy is NO REFUNDS. When you pay cash, you can't get cash back. When you pay with a credit card, you can't get credit to your card. When you use a debit card, you can't get credit to your account. YOU CAN ONLY GET A STORE CREDIT. In other words, all sales are final. It's like you're shopping at a thrift store or a store that closing its doors. Come on, get real. No credible retail store has this kind of return policy. I won't be going there again. Ever.

This store is a rip-off. I used the BOGO sale and was charged for an item that were suppose to be free. The explanation that was given was...they put all of the items together and charge you for the highest items even though you were to get one of the higher items for free since you bought one. I purchased 4 bodysuits, which were BOGO. So I should have paid for 2 of them and got 2 of them free. I also had 2 pencil dresses that were BOGO-free. They charged me full price for both of the pencil dresses because it was a higher item than the bodysuit, even though I had paid for 2 bodysuits and got 2 bodysuits free. They charged me 3 dollars more even though every item purchased/paid was accompanied by a free item.

I have NEVER written a negative review but I had to warn people about Forever 21. I ordered a package from their website and the status said that it had been delivered but I never received it. When I called customer service, all they said was that there was nothing they could do. WASTE of money and most rude customer service representative I have ever spoken to.