Forever 21

So guys I ordered some tops from them on the 17th and everything was fine, until it got to the 19th I realized my on the tracker my package didn't leave California yet and it's the 24th today and my package still is in the same area in California. I don't know what that means or how to get in contact with them because they changed the whole site around, so you literally have to check your email to see if your package even shipped because they changed the site so much. All I'm going to tell you guys if want any items from Forever 21 purchase them in-store from now on because I don't know what's going on with their shipping (I never had this problem until now).

I ordered clothing from Forever 21 through this service called afterpay (buy now, pay later). I did not know that forever21 uses Ontrac or that would of already been a red flag for me since Ontrac drivers are thieves. Ontrac marked my package as delivered and did not deliver my package. It was after 7pm and I had been waiting the whole day. I have been reaching out to Forever 21 ever since it happened. Steady following up since the 8th of October. Now I’m being told to wait until October 28th for some sort of update to the investigation.

AWFUL. They sent package to the wrong address. An address that their system likely somehow pulled from an old order. More than 6 years old. I asked the rep to look at my account on their website. It CLEARLY HAS ONLY 1 address and the ONLY address. But yet they ship it to some old address that's not even in my profile. Somehow their system messed up but I wanted to see whatever let's fix it. The guy flat out said NO! Okay buster. Then you won't only not get the chump change of a few dollars in shipping, how about you not get ANY of my money. What a bunch of untrained incompetent business people are these?

I placed an order for my daughter on 8/27 and it wasn't delivered until 9/28 after I had moved. I called numerous times and asked them to recall the package or update the delivery address with Fedex or refund my money. Today when I called they told me it's not their problem and they aren't doing anything. Nice company, ship my order a month late and it's my problem. I'm not planning to give them any more of my business and you shouldn't either.

Your customer service support is really rude and unprofessional over the phone. You guys need to train them more to assist your client. I will never buy any item with the company nor refer it to people. Why should I have to pay for an item that was bigger than the size it should be. First agent tell me it says it on ad where it doesn’t say it anywhere. Second agent tell me that's my problem as size it says is what I get and he don't care as there is no supervisor I can talk to.

My 11-year-old daughter LOVES this store and the prices are fairly cheap. We ordered online as this is during Covid 19 and the shipping was delayed (not their fault). My daughter is a small in every other brand but when the boxes arrived we noticed the clothes run small and we'd have to return them. I had 2 separate orders to return and was required to pay $6 per order to ship them! I can return them for free at the store, but we're social distancing. This stinks.

Went to a Forever 21 store a little far from my house about 40 minute ride but the items bought since I cannot try them in store, I decided to go home and tried them. After trying them didn’t like they way they fitted so I decided to go to the closest Forever 21 by my house so when I get there I had to wait in line, which I understand due to the circumstances right now but once I get in line to return the items they stated they couldn’t find the tracking information since I bought the items about 3 hours earlier. So they said they couldn’t do the return until the next day. Not cool after waiting in line twice, the place steaming hot. I don’t think this is fair that when someone wants to return merchandise you have to wait a day or so and that’s only for the return, not for the transaction to be credited to your account. Super frustrated!

Forever 21 charged me for no reason! Although I haven't ordered anything, I got charged! I have been trying to reach out to them via their website and phone number, but nobody returned my calls or emails yet (they say I should be receiving a response within 24 hours). The service is terrible! And I cannot understand how I got charged without any order or service!!!!

I had a problem with customer service trying to get in touch with anyone for 4 days with no luck. Their Online chat is not working. Then I emailed - no reply. Then contacted through Facebook customer support - only received robot answer that wasn’t solving my problem. Then I called and left my phone number to get back with me - no one did. After waiting 4 days I called again. Spent 1 hour on hold waiting - a girl finally replied. While explaining my issue to her, she hang up. I was a long time customer but no possibility of getting with a live person to solve the issue (which actually was with the website as it was glitching) makes me never want to shop there again. Now I have to do the charge back through my bank because Forever21 altogether ignored all the ways I tried to get in touch with them.

I’ve always shopped at Forever 21, and ordered online. My recent orders (three separate orders) status were changed to shipped and then a day later they emailed me that items and each of my order were out of stock. If it weren’t for these specific items I wouldn’t have ordered anything else. Why do they wait until AFTER they process orders and change the status to shipped to inform you that certain items are out of stock and won’t be in your order? It’s disappointing and annoying especially when they don’t process refunds as quickly as they take the funds out of your account for said items.

I ordered from Forever 21 recently and was extremely dissatisfied with the customer service I received after having a problem with my order. My order shipped from them on April 3, and arrived April 9th. I was extremely excited, being that I was waiting for new work clothes for once I am able to go back to work after this pandemic; and have always loved shopping with Forever 21 in the past. With that being said, once I opened the box, I realized a coat I ordered (that was on sale for the price of $33) was not in my package.

I recently purchased a few items on the Forever 21 app. I paid for them, got a shipping notification and was excited to receive the pieces. The item said it arrived to my city (via FedEx), but then never updated again once at the FedEx warehouse. After about 10 days, I contacted Forever21 via phone and the customer service girl said "she wasn't sure what to do". So, she referred me to other customer service members. They told me I had to fill out legal documentation (an affidavit) with all of my order information & return it to them within 5 days... I did so within ONE HOUR. They said that they'd be in contact within 2 business days and would be shipping replacement items. (I wasn't even asking for a refund - I just wanted the items I spent almost $100 on!) The item was ordered in March (March 23). The package's location was last updated on April 1st. Today is April 23rd. A FULL MONTH!!

So I ordered my daughter something on Forever21 on the 26th of March and 9 days went by and they still have not ship my merchandise and then they finally shipped it and then he told me that two of the items that I ordered was out of stock so my price was supposed to go down so on April 4th they took two payments out of my account. They took the payment that was originally and that was $132 and then the the money after they added the other two items that they took off my order that so it came up with $103. I look at my account and they took the $103 out and they took the $132 out. Of my account.. So after the two items was - out of my total amount it came up to $103. I cannot get ahold of anybody. It's impossible to talk to a human. I'm very upset. I want my money back. I will never order from these guys again. No wonder they're going out of business.

Here’s a brief outline of events which have me overwhelmingly convinced of never again doing business with Forever 21. These events occurred between January 8, and March 8, 2020: 1) I purchase an e-gift card to be emailed by Forever 21 to my daughter for her birthday. 2) My daughter never receives the email. A comprehensive search of email folders, including SPAM, confirms this. I track order on forever21.com - it shows “shipped” status. 3) I call Forever 21 Customer Service. Representative says e-gift card was emailed. They agree to resend email. I ask why an e-gift card has shipping and tracking info. Representative says they don’t know.

I order here and there from Forever 21. The clothes are decent for the price. I made my first online return. A month later I had to email them to refund me for the return. They refunded me....$4 short of what the refund should be. Debating whether or not I will ever order from them again. Shipping speed is horrible. Not sure what is going on within this company, but they need to seriously address the issues.

Forever 21 has horrible customer service!!!! Cheap clothing at a reasonable price. When calling CS they connect you to a third-party call center & when you ask for an escalation department or supervisor they cannot transfer you. I placed two orders and paid $25 for next day delivery. They shipped out my items standard and not next day!! Deceptive???? Stole my $25. I tried to contact someone. Of course they’re closed or no one can change or fix this issue because the package has been shipped already. I refuse to ever ordered online from Forever 21 and if you order online may I was suggest that you thoroughly make sure everything is correct and that you call and make sure everything is clear. I thought that I was doing this and they still messed up my order for the 2nd x and I have a flight leaving on the day that they claim my package will be delivered. I am going to seek a complaint with the Better Business Bureau as well.

I could give a lower score, I would. I spent 85 dollars on 2 jackets and received free expedited shipping. I was expecting the order to be delivered on Friday of 1/17/2020. The order was marked as delivered but I never received anything. I sent 4 different emails to their customer service and received no response. I called 3 different times and was basically going in circles.

I ordered multiple items online that were delivered on December 7th. I decided to return a few of the items so I got a return label and put the items that I was returning in the mail on December 8th. All items had tags still attached and in original bags. I received a email from Forever 21 on December 26th stating that they would not be excepting my return because the items had been worn or washed. I immediately sent an email and followed-up with a phone call. I was told that my complaint would be expedited and I would hear from the return department within 36 hours. The total for the returned items was $49.70. On January 7th I finally received an email that they were crediting me $26.80. I have contacted the company via email, no response. I would be very careful buying from this company. This whole ordeal has been very sketchy.

I normally don't take the time to come and write reviews. But I am fed up with this company. I tried to still shop with them on behalf of my teenage daughter. But continuously, I stay dealing with issues from the online department. I returned one order ** in December and was told that their warehouse had received it and give it to some days to process my refund...I wait after a week of not even receiving the return acknowledgement email you get before a refund is completed. I call again and now the rep tells me it's in transit to the warehouse. I explained that It was already confirmed that they had it. The rep totally ignored me and told me to wait for an email.

I purchased an egift card as a Christmas gift that was emailed to my daughter. My daughter was unable to use it online and after I researched the online options require a Pin number which is on the back of a physical gift card. Without the pin you can't purchase online so if there is no Forever 21 store close to you the egift card is worthless and non-refundable. What a ripoff scam.

I placed an order on December 12th. From reviewing Federal Express tracking information I saw that it shipped on 12/15, on 12/20 it was less than 15 miles from my home. Now it is located in another state and not expected to be delivered until 12/30. I will NEVER order from Forever 21 again. No excuse for this inefficiency. When I try to contact the company I keep getting re-routed to track my shipment but cannot online chat or speak with anyone to explain the reason for delay. HORRIBLE CUSTOMER SERVICE.

I thought I could trust them, because I paid thru Amazon....Amazon is investigating, and, tomorrow (Christmas Eve), I am going to call my bank, and the DA....they took my money, and I have nothing for my daughter for Christmas!!!! Thieves!

Whether the shipping is free or you pay for it, the shipping time is horrible. The site states 1-2 days handling time and 4-6 business days to receive an order. They should just tell people 4-5 days handling time and 10-15 days for delivery because that's how long you'll be waiting for your order.

I wish I could give no stars. However, I need order a dress from Forever 21 to wear to a party. They sent out a coupon saying, "Due to overwhelming demands here is 20% off your next purchase." Sadly the coupon only is to be used online. Moving on I talk to customer service twice this week letting know that They should update their customers.

I have placed 3 different orders recently (12/1,12/2 and 12/7) and have not received a single email regarding any items being shipped. I reached out via email twice and have yet to hear back even though on the site it states I would receive a response within 24 hours. I’ve ordered from Forever 21 multiple times and have never had an issue. Other retailers have the decency to email customers when they are expecting a delay in shipping. I have not been able to connect with anyone in customer service and it has definitely left me feeling frustrated and ready to spend my money with a retailer that values their customers.

I placed an order on 12/3 for a few items of clothing that are to be Christmas presents for my daughter. I tried to reach someone in customer service a couple of days ago to find out the status of the order, and I cannot get anyone to respond. I tried doing a live chat, was on hold for at least 20 minutes, and then got cut off. I tried calling the customer service number which is based out of California and was told the office was closed, even though I was calling within the hours listed on the website. I fear the clothes will not arrive in time for Christmas and worse, that I will never receive them nor be reimbursed. Does anyone who has had a similar experience know how to reach someone in customer service? I would love to be able to connect and see if the matter can be resolved. Thanks!

Palm Desert California store - We will miss you Forever 21. Store was spacious, always clean & organized, wonderful customer service, cute & affordable clothing and I am waaay over 21! This is sad, I hope you will come back! Forever 21!!

I recently was on the chat with a representative name IRENE regarding my order, that claimed to be shipped on 11/25/19. However it's 12/02/19 and the tracking has not updated, although it stated the today was my expected delivery day. So as I am writing her, she stops responding for a good 5 minutes. So I wrote, "Hello?". She responds "PLEASE BEAR WITH ME!" So I say "Okay". She comes back to say "Please advise that today was the expected delivery date, however that date can change at any moment." So I say "Well according to FEDEX, the status that it's in states "Label Created" and their websites state that, that means that the label has been created, but has not made it to FEDEX itself.

Lately the quality of the products online are even worse than before. The price is increasing but the quality is getting worse (yeah I know, didn’t think it was possible). Once I ordered a bunch of items online, and some of the items came with tags that didn’t even say Forever21, it had some cheap off-brand name. The worst is their shipping wait time!!!! COME ON NOW FOREVER 21, IT’S 2019, THERE ARE NUMEROUS SHIPPING SERVICES THAT CAN BE UTILIZED. I shouldn’t have to continually wait two weeks for my merchandise to arrive!!!! Last 3 orders had to be taken back. LOST A CUSTOMER!

I paid for express shipping and even though the tracking number PROVES it was not delivered, Forever 21 will still not return my money. They lodged a claim with the shipping company, which got denied and never contacted me with any of this information. When I tried to get it resolved and get my money back they said it was take another 8-10 business days to lodge another claim with the courier company. This has been going on for 1.5 months! I will never shop with them again.