Family Dollar Reviews

I was very irate at being accused of theft. I am a retired postal worker and not only did I take an oath to this country, but also receive an ample pension. Once the officer figured out we didn't steal anything, he told me to leave the store. He said I wasn't banned because I hadn't stole anything but just not to go back in that day. Well today, the police were here because last Saturday I went into the store for the first time since the previous incident to buy some rabbit food. I never had a word with the woman and I didn't know she was there until my son saw her go outside of the store to look at my vehicle. Today, the officer told me I am banned from the store and its property by the manager, who wanted me arrested for trespassing. I was never told by the store employees that I was banned, I am getting a lawyer once the police get their report finished.

I contacted the store to make them aware of what happened after my child ate the candy. The store representative who answered the phone call placed me on hold to go check the remaining candy items for sale in the basket, then verbally told me that she could not identify the smell coming from the candy, but it smelled like a cologne. She informed me that they would remove the remaining candy from the basket to avoid selling them, and they hope my daughter is okay.

I asked her today if I'd offended her in anyway, and if I had, I would like to apologize to her. She asked why I was asking. I advised her she was extremely rude every time I came to the store. She never speaks, she never smiles, and she never says thank you.

Maybe it's me, but I feel I am a customer and I pay her salary. This is a retail establishment, and you have to deal with the public. I practice not being rude to anyone, and I hope to be treated the same. I realize sometimes customers can be rude, but I've gone the extra mile to be nice to this lady. If I am not welcome to shop in this store for any reason, let me know and I won't. She is not doing me any favor by taking my cash, as there are plenty of merchant that would be glad to have it.

Just asking to be respected and more than willing to give it in return.

There is no phone number on the bottle to contact the company. My face hurts so bad I cannot even sleep.

The young man that assisted me looked at her as well and tried to explain what he witnessed. She was rude to him as well. Then, he tried to assist my niece with the bags because, i couldnt hold anything on the arm that was just injured. She rudely felt the need to express that he could not help us with our bags. Of course, i was still bleeding and in a great deal of pain. She addressed my 14 year old niece and said my niece had to take all the bags out herself. I told her not to address my niece at all and that she needs to take the incident report. Also, I informed her about her rude behavior and told her that i will be calling corporate.

I was told by the cashier in a not so friendly tone, that she did what she was supposed to do. I told her that I could present two Family Dollar coupons because the coupon said, “Limit one coupon per item per visit.” She argued that that it meant only one coupon per visit. I insisted it meant one coupon per item; so, I could purchase more than one item, and present more than one coupon. I called the corporate office after being rudely told to contact another employee the following day. I also called the store manager and she only contacted other store managers regarding the problem. She never contacted the corporate office. However, she gave me the corporate phone number. I called the corporate office’s coupon department, and voicemails were full. I was transferred to three different people's voicemails, and I explained the situation. I mentioned that I wanted to have a return call before the advertised price of the coupon had expired. I have not yet received a return call.

I went to another Family Dollar store thirty minutes away, and I asked the cashier if I could use the coupon on the item described in the coupon. I was told that because the item did not match the exact picture, but it matched the description, it would not work. I waited on a store manager. I pointed out to the store manager with a printed coupon policy in hand, that the Family Dollar coupon policy states that there were some restrictions to some of their coupons. It states that, “Limit one coupon per purchase.” The coupon that I was using said, “Limit one coupon; per item, and per visit.” It did not limit the number of items or coupons that I could have used. They would not honor the coupon. That store manager did override the one item purchased, and the item rang up because of a manual override to subtract the $1, but they would not allow me to use the manufacturer's coupon.

I am very frustrated that they are not honoring their advertised price. This is FALSE ADVERTISEMENT! I will not be using Family Dollar for my purchases any longer. I will continue to pursue this issue because this is FRAUD!

Plus, I picked up 10 boxes of Mason jar lids from the clearance bin. There was no price on the bin, but $1.50 was the original price on the box. They rung up at $1.50 and the woman at the register told me they were not on clearance and that the reason they were over in clearance was probably because that was where they were put. Huh?!

Anyway, I won’t be going back there ever again. But somebody needs to do something about that store. Nothing happened! I paid the full price for everything regardless of whether it was in the flyer. I did get the Coke products for $.85 each, but I feel that was because another customer was behind me in line with Coke products that began to raise the roof loudly if she didn't get hers for $.85. So she gave me mine at $.85, but the lids were full price.

When I got to the other end of the aisle, Mrs. ** approached me and said, “Thank you for doing that”, I said, “For doing what”. She said, “For taking those out of your purse.” I replied that they were never in my purse, that my purse is not very big and I have it full of my items that I carry everywhere. She told me to place the item on the counter and to leave the store. I asked her if I could purchase the item as I wanted them and she told me no. So, I did what she asked. When I got to the door, Mrs. ** said she was going to call the police. I said a few choice words to her and walked out of the store. I was so mad that I went for a walk. A friend of mine picked me up and I told her to take me back to the store. The police were there, so I walked into the store and tried to tell them what happened. They didn't believe me and arrested me and had my car impounded. I go to court tomorrow and hopefully the judge will see the truth.

When I left, I figured what had happened, since my receipt was more than what it should have been. This young man paid absolutely no attention to what I said twice. He added money to my cards, instead of using what was on them. I went to FD website, made a complaint to them, and here it is a week later, and I still haven't heard a thing from them concerning this. I probably will not go back to Gate City store, if this how they treat customers. I will just stick our FD in St. Paul, VA. At least they pay attention to their customers, and always have time to say hello there.

Since this isn't the usual Family Dollar store that I frequent, I thought it might just be a store policy not a corporate policy so I sent an email to the corporate office of Family Dollar for clarification on this. I received a voice mail message on December 13, from Mike **, who claims to be the District Manager for Family Dollar and according to him: “Yes, Family Dollar does charge an additional fee for allowing customers to do cash back on point of sale PIN transactions and that all stores do”. Well obviously all stores do not do this since I did a cash back on a point of sale PIN transaction at the local Publix grocery store and did not receive any additional fees from them for doing that nor did they even mention such an additional fee.

This additional fee that Family Dollar purports to be a common practice amongst stores bothers me since as a retired banker I am fully aware that point of sale PIN initiated transactions gives the merchant cash credit for that sale and unlike credit card transactions, there is no merchant discount fee for the merchant associated with a PIN initiated transaction .So why would cash back cause an additional fee to the customer? And just who gets that additional fee income the bank or Family Dollar and if it's Family Dollar, how do they report that additional income on their tax returns?

That is why they are there! She violated my son's civil rights and discriminated against him because she told me we have a lot of "them" stealing. I asked her who is "them", and my son being a young black male, this only means she is referring to black young males.

She said everybody. Because someone else's steal, you don't violate my son's rights. I told her and the manger that was on the phone yelling kept the tape because they will need it. I am going to sue for discrimination and violation of my son's civil rights. I still want to see the film. My son said, " I know what you are talking about now when you said black people are always being judged by the color of their skin, no matter if they are doing the right things".

As far as I'm concerned, it was no less than a "bait and switch" scheme. Times are financially very tight. It's bad enough that Net 10 forces me to buy minutes that I don't need sooner than I need them, but having to pay a min. of $30 only makes it worse. They should be made to answer and to pay.

This is not the first time I have used a restroom at a Family Dollar Store, so I did not think it would be a problem otherwise I would have just went somewhere else as I originally intended.

When I first entered the store, the cashier greeted me nicely and asked if I needed help finding anything. I asked her if I could use their restroom. At first she responded yes, but soon after she stated that she forgot someone was in there cleaning it and if I could give her 5 to 10 minutes to finish. My response was I don't think I have that long but okay. I proceeded with my shopping and after picking up a few items, I see a store representative in the back of the store and assumed she must be the one cleaning the restroom, so I asked her if I could use the restroom. She tells me they don't have a restroom.

I ask her what does she use while at work and has to go.Then she says that she can not let me in the restroom. I explained to her that the cashier in the front told me she was cleaning it and that I have to go really bad and have wasted a lot of time waiting for her to finish cleaning. She just stood there saying no and shrugging her shoulders. I immediately dropped the items, I had planned on purchasing and marched up to the front and told the front cashier that I thought that was really ** of them not allowing a paying customer to use the restroom facility.

I feel as though if a Hispanic person like themselves would have had the same need as I, there would not have been a problem. I left out the store and returned 5 minutes later (after using the restroom at an adjacent store) with my husband who insist that we file a complaint. With the intent of obtaining the store address, corporate phone number, and possible names of the employees working that evening. He went into the store while I stayed in the car because I was extremely upset and frustrated.

I feel as though the store employees were careless in expressing that there is no public restroom policy if there is indeed one and because the cashier asked me to wait 5 to 10 minutes the second employee should have let me in.

To tell a person one thing and actually do another is poor customer service. Not to mention there were several items I needed to purchase out of the store and was forced to leave sooner than I needed to for the sake of using a restroom. I feel as though as a customer that is no way to treat a customer and it has placed a foul taste in my mouth concerning Family Dollar Stores if employees are allowed to treat customers this way.

We begin to share stories about incidents at that particular store. My main complaint is that she is very loud and rude and never speaks to black people when they enter her store. As she opened the door to let us in, she told the gentleman he was welcome to come in and shop, but I was not. She turned to me and told me I was banned from the store because her co-workers have told her that I talk about her like a "dog". I assumed she overheard me talking to the other customer outside.

I asked her was she playing and she said she was not playing. I asked her was she sure that Mr. Family Dollar Store does not want my money? She told me I could shop at other FDS, but not at that one because I caused too much stress on her employees when I talk about her.

So here was another manager telling me she had no right to do that.

I called corporate and made a complaint and was told the district manager would be returning a call to me. It has been 3 weeks and no call from a district manager and I have called them several times to get in touch with this district manager. Bottom line: if FDS has employees that can't handle being talked about by a paying customer, then they don’t need to be working in their stores. If this is how FDS does business and treat customers, then they don’t deserve my money.

There are other complaints I have about that particular store. The store manager plays gospel music at the checkout counter. I like gospel music, but she loops the same song over and over and I feel she should play it in the back amongst her employees and not subject a customer to hear it.

Most of the employees don’t speak when you walk in and it is a pet peeve of mine because I'm big on hospitality.

The manager (Emma) can be standing at the checkout counter and will call another employee to cash you out. I asked her one day why she couldn’t cash me out and she told me that is why she hired them.

The store is very congested, but I go there because it's in my neighborhood and very convenient.

I was embarrassed, insulted and hurt that she would block me from coming in and telling me I was banned.

I live a block from the store and I pass it everyday and because I have never been banned from anything, it just upsets me to look that way.

Having done into this particular store previously about a month ago I was told I could not purchase with my husband's credit card which I use all the time unless I could show my license. Today I brought the license and was again refused use of the card. My license shows that my last name is the same as my husband's. The cashier refused and I asked to speak to a supervisor.

The supervisor was extremely arrogant to me. She stated she did not know if that was my husband. I politely protested that if I am showing my valid New York State license how would I ever dare to use an unauthorized card that could quickly and easily be traced back to me. She became abusive in her language to me and I began to search for money in my purse as I told you it was important to purchase this food quickly so that the dog could have her insulin shot.

Cashier #1 was standing in the middle of the supervisor and cashier #2 at the checkout counter. I placed one dollar on the counter and then another and cashier #2 with an angry face said to cashier #1 "You don't have to sell to her. She is throwing the money on the counter!" Now tell me please how do you put money on the counter other than taking it one bill by one bill from your purse and placing it on the counter? My purchase was already entered into the cash register and was packed in a double plastic bag. The supervisor then exclaimed, "I am going to call the police!"

Now angered by this nonsense I exclaimed "call the police. What are you going to call the police for?" And he said, "You want me to take the credit card." How could she possibly say this to me when she saw the cash on the counter? I then exclaimed that I thought I was being treated so shabbily because I was a white person in a completely black neighborhood and I thought this was unfair. I took my bag and began to leave the store and the woman again said she would call the police.

Tomorrow I shall visit my doctor as he is not available today. I am an elderly woman of 61 years who suffers hypertension and a heart condition. I do not need to be attacked by the employees of family dollar when I did absolutely nothing wrong and said nothing wrong. I will also contact my attorney as soon as I finish my visit with my physician tomorrow.

They sell Coca-Cola products with the points on the packaging but you can't redeem the coupon you earn there for free product by collecting points from products purchased there. This seems hypocritical to me as Coca-Cola will reimburse them. I will never do business at Family Dollar again but rather at Walmart or my local Kroger store. It wasted my precious time and I reported this to Coca-Cola, too. It wasted my time since I had to drive to the local grocery store to redeem my coupon.

As I proceeded to pick up my few items, I began thinking of how rude the comment really was. I began looking around the store to see if I could recognize the manager of that location and I couldn't. I proceeded back to the register where the young lady continued standing at the front door telling customers they had 10 minutes to shop. Once I got to the line, I noticed that there was only 1 checker working and at least 8 people standing in that 1 line. I began to get angry and think how dare she greet customers with that line and then make them wait for longer than 10 minutes to be checked out.

I asked an employee if I could speak to the manager of that location and she pointed me to the young lady standing at the door. I asked the young lady if she was the manager and she responded by saying that she was the assistant manager and that the manager was not on duty in the store on this night. I immediately let her know how furious I was with the greeting and thought that she was rude and disrespectful to the customers who chose to shop in the store that night. She responded that she was given directions from the corporate office to greet customers that way and that she was following her orders. I told her that those orders were not friendly and should not be directed from the corporate managers of this billion dollar chain. I told her that I wanted the number to the corporate headquarters so that I can request that they discontinue directing their management staff to be rude to the customers coming into the store.

The assistant manager proceeded to give me the number to the corporate headquarters and I asked her what her name was and she gave me the name. I felt that her demeanor was less than professional and she expressed no concern about my complaint. I asked her what the name of the manager who was in charge of that store and she gave me the name. I told her that I would call the manager on the next business day to report my experience in that store. She stated that it was fine with her. I then heard one of her employees (checker) interject herself into the conversation and began arguing with me about my questioning the assistant manager about the policies of that store.

I asked the employee to refrain from commenting about the situation because I was directing my comments to the person in charge. She continued to argue with me and told me that because I complained that I would be banned from that store. Now this was the employee stating this to a customer. This employee was totally out of line with this comment.

I, again, asked the checker not to make any comments to me about this situation and she threatened to call security on me. I told her to go ahead and do so. I was within my rights to complain about the poor customer service in that store. I was shocked that the assistant manager allowed the employee to engage in a verbal altercation with a customer. I am sure that this is not in any procedure book in this company; at least I hope not. I would like for someone in the Family Dollar corporate office to know about this unpleasant experience I had this evening with the employees of this company.

I am extremely angry and frustrated with what occurred and would like the employees mentioned in this incident reprimanded for their unprofessional conduct to the customers who choose to shop with this company. I believe that both employees need to have further training on the importance of treating each and every customer with the respect and dignity they deserve. I do not plan to shop in the Family Dollar chain anytime soon. I try to avoid going to Wal-Mart and frequent this chain because of the low prices and friendly employees that I have encountered in the past. I believe that from now on I will make the trip to Wal-Mart and spend my money there. At least, I will get better customer service as well as the same low prices.

I am writing to Family Dollar because this is Kidgets, a Family Dollar brand name diaper. I wanted to give you an opportunity to remedy and answer this complaint before I called better business bureau, the consumer hotline and Katrina from contact 6. This is an absolute rip off that she had to pay 10 dollars and got half the diapers I got, 29 diapers less for the same price I pay. That is a monstrosity, and I reiterate an absolute rip off. I am hoping that Family Dollar is not intending on ripping off its costumers. So I am writing that something be done, and this girl is given the other 29 diapers that she paid for. And yes, any attorney is welcome to contact me as I will contact one myself.

I can’t imagine how many sales were lost due to not being able to write a check! I use to frequent this store at least once a week but I have had several issues and thought well maybe I'll try again. And then this happened! I have seen and heard this particular manager be very rude to employees in front of other customers she is NOT someone I would see as a manager as she is very rude. Almost every time I have gone in there, there is someone new working as she cannot keep help. I have said before that I was going to send in a complaint but never did but this time it really made me mad since she could have used a machine that was working to make a sale! I have heard from several others on how rude the manager (Debbie) has been but no one seems to want to take the time to send in a complaint and after all this I had to go thru to find where to complain I'm not sure I would do it again I would just not shop at that store! It is really a shame because I like shopping that store but I don’t have to. There is a Family Dollar 20 miles North and one 15 miles south and the people there are great!

There have been many times I have had bottles leak in my car! So now, I always tighten the caps on every bottle myself. Tonight I asked for double bagging and didn't get it with the result that 2 bags ripped apart sending bottles rolling down the hill my house sits on! They were packed very heavily! The manager who rang me up was griping about his job at your store & was very clear on my requests but he simply didn't do what I asked him with the result that i don't think I'll go to that store again & will try Dollar general stores here & see if I can't get better service!

I had ammonia spill in my car(!) damaging my leather seats & carpeting - I had to, with bad knees, go after bottles that rolled all the way to the street down a hill due to cheap bags! & them not double bagging my items. I hurt all over from cleaning my car out as best I could & it still stinks like ammonia! My leather seats will be inspected tomorrow as it is too late & I'm too tired to review the damage to them. I am angry! And, I am out the lost merchandise that leaked, my aches from carrying too heavy bags. I don't know - the port area in my chest from carrying too heavy bags can't be paid for - I hope I don't have to go to the ER at the hospital due to this!

The CVS pharmacist answered my question when I asked him if this drug was safe to use with the blood pressure meds I picked up there; that diphenhydramine is a dangerous drug and should not be taken by people over mid 40's. CVS television commercials state it is dangerous and to use a product which does not contain this drug. Two months of juice (fresh pears) therapy flushed the drug from the lower extremities of my body, with thoughts of suicide in the last two weeks. I lost work for many months and still have occasional seizures so I cannot start new jobs.

This all caused the executor of the estate since the death of my mother, my sister Debbie, to doubt and instill her narcissistic temper on me, asking me to leave my father's house because she did not want to be responsible for me. She will not allow me to try to sell our collection of Ten Renaissance paintings because she does not trust me in this mental state. Also, the ambulance attendant caused damage to my right arm while attempting to restrain me, making it difficult to even write my name. A police officer and my sister witnessed this and the attendant was told by the officer to stop hurting me. The problem caused by this drug creates a lot of tension in this household for my 89 year old father and me. We are having a very difficult time paying the bills without my ability to advance in a job situation, although we own our house free and clear.

I believe this dangerous drug should be taken off the market or at least labels adhered to the boxes of products containing this drug. This company and the pharmaceutical companies that make products containing diphenhydramine should be sued by anyone who has had these symptoms and have been hospitalized or by the family if the person died. The FDA has been warned and MedWatch said they would look into it, but nothing has happened, the drugs continues to be sold and does not have adequate warning labels.

He said to talk with Lisa at the store location. She said she would forward to corporate. I asked how long it would take for someone to contact me. She said she did not know. I explained to her I will call until someone calls back so we hung up the phone. About 15 minutes later, I received call from a corporate head by the name of Chris he said his name was. It did not sound right when I explained what happened at the store. He did not seem to be sincere or sorry at all when apologizing. I believe it was Tommy (not sure). He called back just to say she got her call back. So I decided to go online to complain. I was not feeling well that day and for him not to help made me ever more upset.

I never had experienced anything like this before. Please address this with him and explain to him customers come first and he should have stopped to assist customer. I do customer service too but on the phone, not face to face but have dealt with customer face to face and I never said I could not help or I was busy and to wait. I felt I was very inconvenienced. Thanks for your cooperation in this matter.

By this time I’m trying to keep my cool. When I got the things I was missing, politely still, I asked her if there was anything to sign. She snatched my receipt and began yelling at me in front of a busy store. When I told her that I spend too much money in her establishment for her to be so rude to me, she shrugged it off. After she got her rocks off for treating me like a common criminal, I said to her that I wanted her district or corporate number, still being rude, “its right here.” I went back to my car to get my phone and my pen. When I came back in I told her to give me my receipt. She says, “I need it.” I said, “No you don’t because you can keep all of these things,” ($12.00 value) and that I will let her superiors handle the situation. Oh, now she wants to apologize, saying she is so sorry, etc. Good customer service is a key to a successful business!

The young man went to his manager while I waited. She returned (no name, I did ask for it at a later time, did not get it) to explain that it was not marked correctly. That she marked those items her self. I explained that it was stickered and that she should give it to me at that price. Her response to me was I will put it back before I give it to you for that price, you either take it for $5 or don't buy it. Then she explained how people change the tags all of the time, suggesting that I had changed or altered the tag. You could see that it was the original sticker and had not been altered in any way. (Orange clearance sticker). There were several clearance items through out the store and this was the only dress of its kind. I bought it for the $5 but I had no one in the store to assist me but her. After I ask for her name; she never gave it. She wrote a number and stated this is her corporate manager’s number. Being in a hurry and on the way to work, I started to dial the number given me. I was surprised that it was not even a valid number or complete.

The clearance price was not even the real issue, other than she should have honored the price marked. The real issue is that she was rude and caused me embarrassment by suggesting that I may have changed or altered the price of the Item. I really felt like leaving the entire purchase on the counter, but chose not to add to the problem of the issue and it was surely not the young man that was the problem. He was very polite and assisting. The store manager, on the hand, has serious people skill issues and should be retrained on how to deal with different counter issues. Now! My question is has the rules changed? Does the store have to honor the price marked on the item? I have not had many issues of this sort, but the few that I have had the item was sold as marked. Thank you for listening to my complaint and hopefully this will give the next customer a more pleasant visit.

Okay on Saturday morning at 7:45, I was outside waiting to get in. It was 8:15 before they opened the store. I asked her about the refund but she told me she was too busy again. I paid for my things and have $5.00 gift certificate and more than $25 so I gave both to him. They took that off but I walked home but everything away noticed they charged me twice for paper towels, but I only got one. I went over again to talk with her. She told me that she could not give me any money back for the first day and she had to investigate the matter before she would give me anything, but she was too busy.

So, I went back home and waited two of my friends went with me. I asked her nicely about the matter. She told me again she did not have time. I told her I was not going to fight with her, and then I left the store with my friend. They told me she had no right to treat me in that way, they did not want to go back to that store again. She could be talked to about how she treats her customers. I will never go over to that store when she is there again.

Next thing I knew, I was falling. My feet slipped out from under me. I hit the floor. I felt something sticky and wet. I looked at the floor, and it was covered with a sticky substance. It appeared to be some type of syrup. I yelled when I hit the floor. No one from the store even came to find out what was wrong. My spouse came running, and one customer offered to help me up.

My husband yelled for help. No one offered to call ambulance, police, or anything. They grabbed the mop bucket, cleaned the mess, took my name and address, and gave me a bag to cover my car seats. No questions if I was ok or anything. My right arm and right leg hurt. But other than that, all seems ok. I am a heart patient and on blood thinners.

And my point is, my child was in danger. I've been living in this area for 13 yrs., never had a problem like this before. I always use the store for my family needs. She followed my 7-yr. old son, and me from the back of the store to the front of the store where the cashiers are; no boxes, but the box cutter was still open, behind my son, me, and nothing was done about the continuous problems. She still works there with the same nasty attitude. Looking for a solution, thank you.

Children in the community are scared to go in the store. My son needs therapy; I'm scared to shop there whenever she is working, her and her clique (group of employees). I turn around and wait until they're not working because this store is right around the corner of my home. My family needs are being meet shopping at Family Dollar. I don't feel I have to travel across town because of someone's neglect.

As I proceeded to walk out of the store, she started screaming at me saying "** you ya stupid white **!" I was so shocked by what she said I didn’t know how to respond. After she finished her racial slurs, I asked her for her name and position, however, she would not give it to me. She would just give me the finger and insult my race. After being insulted by this employee, who would not give me her name, I went to my Jeep and called the corporate office. When she saw me on the phone, she came outside and started up again, flipping the middle finger at me and again calling me a white **. I asked her again for her name and she told me to come back in the store and she would write it down for me. She then walked back in the Family Dollar giving me the middle finger through the window like a twelve year old.

Throughout all the commotion, a police officer pulled up next to my Jeep and asked me what was going on. I explained the entire story to him and asked if he could get her name so that I could file a customer complaint against her. The officer approached the Family Dollar and was met by the cashier outside the building, not the woman causing the problem. After speaking with the cashier for about 30 seconds, the officer came back to my Jeep and said “The woman’s name is ** and she is the general manager," unbelievable!

If the Family Dollar hires this type of racist individual to run their store, I think it is time for them to reconsider their interviewing process. This experience has shaken me to the bone and I will never shop at any of their stores again! When I was outside, I looked for any signs that may have been posted saying backpacks were not permitted in this store. There were none. If you are going to refuse entry or service to any person wearing a backpack it should be posted for all to see. It should not be used as a tool for someone to discriminate. Disgusting! ** needs some customer service classes, better yet a new job!

I feel like that I was targeted because of my race. As the conflict escalated, it became very apparent that she did not like Caucasians. I am now weary of where I go and I am limited as to what stores I go to. This was extremely insulting and made me feel like less of a person. I looked outside the store to see if there were any signs posted about wearing a backpack in the store. There were none!

This Tuesday, 6/16, I had an experience that was none to say the least, terrible. I went into store # 5379 to purchase toilet paper. I arrived at the register and had $7 exactly. I handed the money over to the man behind the register and for some strange reason or another; he looked lost as if he didn’t know what he was doing. Having said that, he types in $7 and there was a balance of $.04 remaining for me to pay. So, I searched in my purse and unfortunately, I couldn’t find any change. I told him, I didn’t have it and he replied “What do you want me to do? I can’t do anything for you”.

I then asked him to get his manager and he stated that he was the manager. I told him "What, are you kidding me, what kind of management is this." He then replied back “Who are you to tell me what type of manager I am. I am very well educated. How dare you talk to me with disrespect?” I stood in shock. I am sure that this company is not that bad in the slums for four cents.

Well, none to say the least, another gentleman was so considerate and offered ten cents for me to pay for the balance. The man at the register took the ten cents, then he dropped the difference from the change, along with the receipt on the counter and stepped back waiting for me to move from the counter. I told him to keep the change just in case someone else might just come up short and you would not believe what he replied with. He replied “You keep the change since you probably will need it!” I am shocked as to how he handled himself. The way he handled himself was very unprofessional and not educated at all!

I asked him to give me his name, the name of the district manager and phone number to contact him at, as I will be reporting this situation. His handwriting was illegible and if I didn’t ask for his name, I probably wouldn’t know it either. (I already knew who to contact and how to go about making reports as I have been in management for many years. I wanted to see how he would be reacting, and what a reaction he gave to me! Don’t forget, I was a former employee and I have the phone number to contact.)

I would have never treated any consumer in that manner or any manner that was inappropriate or misrepresented myself and the company. I hope that action will be taken behind this situation and treated with utmost importance!

I enjoy shopping at store# 5379 but will feel very uncomfortable going in there because of the way that I have been treated as a consumer, especially by claims of a manager. I work very hard for my pay and would like to give my money to businesses that would treat me with importance too! I am going to report this to the Better Business Bureau as well as Consumer Relations regarding the way I have been treated.

I also have further information regarding this situation and hope that this will help. The man that claims to have been the manager stated his name was Mr. ** and this situation occurred on Tuesday 6/16 at 18:36:48pm. ID#** at register # ** is on the receipt. Thank you in advance for your response to this matter.

No economic or physical damage occurred, however, my experience with this company made me think about shopping at this store again. I would rather take my money where I will be talked to in a more professional manner.

Whatever the rationale for removing the outside trash can was, it is inadequate. This is contributing to trashing out the neighborhood when we are doing our best to keep the community clean. We need your help, I encourage corporate to install the outside trash can back into its proper place.

I was well-groomed and respectable. Did I look like a rouge? No. The manager would not budge even when she realized she was wrong. As I was leaving, the 21-year-old, female manager (Cotlee **) yelled out to me a; 49 year old woman with a child her age, some foolishness and "And don't come back here." I went home, found my receipt and checked the date. It was day 30. I went back to the store, stood in line and when the cashier Mark saw me, he began laughing and pointing. He told me straight out that I had to go to another Family Dollar because he doesn't have to help me. When informed of the law (second time), he said the blanket was dirty and made rude comments about times must be hard. He said that I was selling my household goods to get a dollar. He had a store full of customers laughing at me.

The manager, Cotlee **, took the receipt that Mark threw back onto my package; saw it to be valid and said she would do the refund. But of course, after she waited on 5-7 other customers. As I stood waiting and waiting, Mark kept talking, taunting, and harassing me. He was talking loud, insinuating that I was in need of money; that returning the item was an act of desperation for money and that the request for a refund was a shameful act, etc. Two late teen males who made their purchase and left out, came back into the store to continue the laughter and jokes. They got to me and I messed up. I told them what I did for a living (proof of not being needy). They did not believe me and wanted proof.

I felt and told them that I should not have to prove my profession to get proper treatment and respect, so I didn't show my proof. But they believed when the police arrived. I went outside with the lieutenant and he got the info for an incident report. You know, they still did not give me my refund and I could only get through to a third party complaint center. But I will try and try again. I will keep hope alive! If you know of a lawyer in or around Detroit, MI, please help me out.

I slide my card down the machine, only to watch the worker looking at the crowd of people and just rolling her eyes. Then after about me doing 3 times, I looked at her and said it's asking for a PIN. I don’t have one, this is VISA. She then let me know that they only take debit, which was fine, but it's the way that she was acting. It's like I could not get her to help me at all...then when I was telling her to take an item off, cause I only had a little cash on me, she then screams in the store for the other worker to bring her a key...saying this girl don’t have enough money…which I thought, oh my what is this lady doing?

Then when the girls comes I explain to her that I have money, that I only had that amount on me, cause I did not know that they did not take credit…then the worker then tells me that if they had put up a sign saying only debit that people would not read it...I'm sure that is not true. I for one would have read it and I really think that the worker is not a friendly person. If she is just having a bad day, she should have not been there more than anything. The way that she treated the young girl makes me mad more than anything...I have looked for a website to report to the Family Dollar...could not find one but you all, I will also be calling the store tomorrow and reporting it to the manager...

Here is a little information off of the receipt if this might help to find out more about the store and the worker: Family Dollar Stores. P.O. Box 27/10824 H. Betsy Layne, KY 41605-0027. Her name was her name was Sharon **. Date: 01-04-2009; Time: 16:38. Just think that considering others in a store should be her number one job...Thank you if you can help.

I asked for the manager but she was not there. I called by about 1:30 and was told manager was at the bank. I called at 2:30 and was told manager was gone for the day and wouldn't be back until the next day. I was also given the name Sharon (clerk wrote the name down) for the manager's name but when I called the lady answered phone(didn't identify herself) stated the manager name was Shannon. When I asked if I could have the district number I was told that I would have to call back because she had another line coming in and she had to answer.

an example was the price of one item was $8.99 X 40% = $3.60--the item was marked $5.49 that is what she was charging not taking additional 50% off.

She called me a thief and called security and he pushed me when I tried to leave with my Gain,I pointed out to her that the employee who rung me up did not bag my purchaces so would not know if the bottle was half empty. I mean she asked him was my Gain half empty and he shrugged and then said NO! I wonder if they open each bottle before everyone buying Gain walks out the door?, I highly doubt it.(note: Niether the Guard or Store Mngr. NEVER looked at my reciept!) It had only been 20 min since I left the store.

This incedent caused me to have an Anxiety Attack and break my emotional and mental state completely.I had just spent over $75.00 in the Family Dollar store as I do every 3 weeks to stock up on all my family needs.I still have half the bottle of Gain I refuse to use it but keep it as a reminder to always check my items before I get checked out! Upset to the extent that I will NEVER shop at Family Dollar as long as I live and will tell all my friends and family to do the same. I bought detergent from Walgreen's seeing that I would not have enough Detergent for my laundry.

while sweeping my house the broom broke in half and when it snapped back in place it caught my pinky finger resulting in stitches, antibiotics as well as pain pills. i have tried to talk to the manager and corporate and all i get is the run around or the opition of having my broom replace for another broom just like it.

I kept using it since my friend seemed to think it was okay. I then started to get a feeling like there was fuzz or hair in the back of my tongue/throat.

I called my doctor and made an appointment. She said it looked like hairy black tongue. I never heard of such a thing. She said it is caused by yeast. She told me to brush my tongue. I started to do this and things started to get worse. My throat felt like it was on fire and that I was swallowing razor blades. I called my doctor again and she thought it was acid reflux. I started to take over the counter Pepcid. That did not help so I bought another a stronger brand of antacid. This still did not help, I was suffering really bad. I could not eat or swallow my medication. I am supposed to have bladder surgery in August.

I called my doctor back again and told her it was worse and that it was not only painful and hard to swallow but it felt like there was something caught in the back of my throat. She called in a prescription for Nexium. This did not help at all, meanwhile a week and several days went by so my doctor had me call an ear nose and throat doctor which I did and got an appointment. He scoped my mouth and down my throat and said it looked like Oral Thrush which is a yeast infection. He prescribed me more medication which is finally starting to help me some. I am still very miserable not to mention my voice is very hoarse. This problem started after using this whitening mouthwash. My husband said that the proxide in the mouthwash probably stripped all of the good bacteria in my mouth and throat opening me up to get this terrible infection and horrible ulcers in my mouth and throat.

I would just like this to change so it is equal to all the employies its not faire that just because she is the boss that she can treet all the other employies that way

I was trying to explain that the advertised prise was different to the price at the register, and he said that he didn't care. I told him that legally he was forced to give me the advertised price, and he started to make fun of me saying that even if I bring a lawyer he won't give me the price because it was his store. The other cashier told him give her the right price, then told me to shut up. The other cashier finished helping me.

This embrassing the black community thats comes in to that particular store for the things they need....its very Bold segeration

They are very poor people , people they need to be fired or your store may lose alot of business, you really need to send someone there that is at the very least considerate of the patrons that frequent your establishment. There were also a handful of kids in your store bothering and pushing guests, jumping on their shopping carts demanding a dollar to use the cart. I believe that they were the children of the 2 employees that were there.

I honestly, think something needs to be done immediately. if nothing is done i will contact the B. B. B. and see about getting that store shut down, i do not mean to degrade your store, but the employees need to be fired or reprimanded immediately, they are costing you money. I am not normally a snitch, but, their unprofessionalism and rudeness needs to be addressed.

Without any assistance from staff. i asked specifically for items they may have. in response i got a very anoyed look and told no. as the employee(s) returned to their book at the counter. They did have the items i requested after all, but, it was too much to look or show me themselves. anyway, i purchased all i needed then asked if theyed be getting more.( the next employee said maybe. that was two months ago, havnt seen any new invitory since. All im asking is a little courtesy and maybe for someone to restock. the book cant be that good.. and stop acting like everyone that comes in there is a person that kicked your dog..

After being very unprofessional she agreed to let me get an item. I walked back to the back and got a $5.50 box of soap powders. When i went back to the counter she was on the phone for ten min. or more.Then she said i had to get the same value amount back.I asked her if i could get the $10.00 box and pay the difference.After a lot of mumbling she agreed.When i returned she was on the phone again!

I waited for her to get off.Signed some return slip and as i was about to pay she sd we dont take debit i asked if it was ok to right a check.She agreed, so i wrote the check and showed her my id. She says out of the blue quoteYou know this is illeagal! I asked her what was illeagal, she sd my drivers licences was from another state.I explained we owned two homes and we live 6 months at each beacuse of personal reasons.Well needless to say as i came out the store a family was standing on the sidewalk.

At first Anita said she would give me money back, then she change her mind. I am 13years old. All I want is my money back.