Family Dollar Reviews

Requesting to scan my Driver's license for purchasing cigarettes is a violation of my security. I have no idea where your computer information goes, so this should not be a requirement by company policy.

Family Dollar is an absolute horrible company to work for. They allow customers to openly steal all day long because "the sales outweigh the shrink"... But do not dare have a Store Manager open a drink two seconds before paying for it... Taping receipt to drink.. On camera.. Because that's considered theft!!!!

This would be great if the site worked! None of the coupons they give work, not in the store and not online. It's a complete waste of time! Even the workers say, "Don't bother, it won't work!" Come on you're a multi-million dollar company and you can't get your coupons or your website to work right???

Store #01865 Marrows Rd Newark, De has the worst employees I've ever encountered. There's one lady (she may be an manager) who has the worst attitude. She's always on her phone behind the register and she always informs you She's off the clock and doesn't have to ring you up. She just sits behind the counter on her phone. The store was recently remodeled and only one register is in use.

BEWARE!!! This is by far the worst Family Dollar I have ever encountered... Every time I go to this store there is something missing out my bags. I have noticed this happened too many times. I purchased some items and notice that one or a few of the items that I purchased was not in the bags on numerous occasions. What they do is set it off to the side, then they steal it and take it home later. So on this particular day, I purchased a few items and I noticed that as I was grabbing my bags there was an item on the counter that was mine but I was thinking that maybe it was a extra one on the counter already sitting there, but I started to ask about it...

Let me start off by saying I went in to get a couple of things for my son's school so I’m looking around. I ask the employee if she can tell me where the swimming diapers was at, she pointed me somewhere, and they went there going round and around the store. I finally go up to the register, one of the ladies was a manager and I go up to both of them and I show them the diapers and it shows they are in stock, they both looked at me and continue to do what they were doing, completely ignored me.

The Family Dollar on South Madison Muncie IN 47302 has loud cussing music on. Especially the cuss word GD. I will not ship here again with music and one of the employees was right outside the door smoking. State law is 8 feet and she was not concerned at all about the cussing

I've been going Family Dollar wendell nc for 5 yrs. Got spoiled milk, bad eggs, etc. I didn't want to complain, yesterday I got 6 packs cig, she gave me the wrong ones and wouldn't let me exchange, her fault.

The complaint is within the image attachments, but I’ll tell you this…They have no real customer service skills. Very embarrassing. I’ve been a Cashier for 15 years, and never could afford to say the associate I had my encounter with even deserves to be a Cashier more or less talking Corporate Material. She needs to be fired.

When they have something on sale, When you get to register they do not give you the sales price. It rings up as regular price. This is not the first time it has happened. Staff is nice but they have to be reminded about sales price and if you don't say anything you will not get sales price.

I purchased 6 bottles of Moscato as last minute Mother's Day gifts for a dinner I was on my way to attend. It was canceled last minute due to an unforeseen medical emergency. I took the Moscato back to return it to get hit with "We do not do returns on alcohol". However, it's nowhere posted in the store or on the receipt. This is my neighborhood Family Dollar so I continue to shop there, just not for alcohol beverages, ever again.

475 Southern Blvd, employee very rude and disrespectful. Store always messes prices. Doesn't go according to the Family Dollar app, I'm overcharged every time I go to family dollar. I try to reach out to the headquarters to complain. No answer. No email from them.. I just need to understand why family dollar employees are so disrespectful and why the app is saying one price and in store another price. Can someone contact me by email **.

Very unprofessional staff. They talk about customers who visit the store. Their staff has limited education with street knowledge and aren't very friendly. I swear this is the Family Dollar from hell. Don't buy anything electronic. It is low-grade and defective. I had to return a phone once and got screamed at for doing UT after one of their employees lost or stole the wire used to charge to cheap device. I recently filed a complaint and never got a callback. Not worth going back to the ignorance at the West Mifflin, PA store. If I were you, I wouldn't bother either. Most of their items are cancer-causing...read the labels, clothing and bedding, rugs and towels are cheap with cancer-causing materials and chemicals and highly flammable. So sad for the less fortunate to have to shop here. Way to go Wsest Mifflin Family Dollar where you might get attacked by employees. #trashy

No good tied your money up 3 hrs, it's prepaid but you cannot access funds, I spent 80 just to look at a useless card, told it's ready to use 3x but wrong 3x,even by supervisor, very disappointed, not rich,

Stop changing the hours you are closing. They are not a summer hours store. Maybe holidays hours. My community hates this so much. You are not a winter/ 2 months store hours store. So confusing and customer get very angry.

A worker at this store on 3400 Wilkinson Blvd was very, very rude to a customer regarding using card only. He pushed cash back and she tore into him with this nasty attitude. She said, "WHO PUSH CASH BACK!" The man said, "I did" (he was not mean or nasty). She said, "IF HE SAID CARD ONLY THAT MUST MEAN HE DON'T HAVE ANY CASH." The man, "Oh I didn't know, I didn't see a sign." Then she repeated it again, grabbed $50 from the register she was counting out shoved it in the man's hand and said, "HERE'S YOUR 50 DOLLARS NOW BYE!" They exchanged other words but the man continued to be nice and the lady rude and nasty. There was about 5 or 6 of us in line listening/watching this. We was all upset at the lady. If I didn't need my medicine I would have walked out.

The manager of this particular store in Berryville, VA, is the most distasteful character you can encounter: vulgar, trashy, talking about you to another employee in front of you, changing staff every week (nobody wants to work with her). The entire town complains about her but Family Dollar has never seemed to care, as long as the store remains open.

Very helpful. Customer service skill was excellent. The entire staff very helpful when you're looking for stuff. I'm so thankful the store has a great staff like that on duty to make customer feel at ease.

I shop at the Monticello, Utah Family Dollar often and I'm always greeted by friendly staff. The manager, Rodney, is helpful and friendly and keeps this store organized. The shelves are well stocked and I usually find what I'm looking for. Overall it is a great shopping experience in a small town!

This store has the most pleasant staff and management. The store is always clean and well organized and for a Dollar Store that is unusual. I visit this store several times a month and it has always been a great experience. The selection of products are refreshing.

The store was very clean and stocked with Eve organized and neat. The staff was very professional. The cashier that helped me was very efficient. She was focused and very considerate and kind and went beyond to meet my needs. She asked me about what type of bag and if I needed help and just made sure overall that everything I came in for was met… Her tone demeanor and everything was very Kind, professional and she was very proficient. I was able to get in and out in a timely manner and pleasant experience.

I have called 12 different Family Dollars to inquire about a product that got rebranded. I called 12 different Family Dollars and every single one of them did not pick up their phone. A few of them deliberately had it off the hook, but most of it just kept ringing and ringing. No one would answer! Like I get that you're understaffed and underpaid, I'm sorry about that but it's no excuse. I've worked in retail myself, and I understand what it's like to be understaffed but just answer the phone! The phone is at the register, and is it that hard to just pick it up and just say how can I help you? No excuse to keep using the "we are understaffed" card as an excuse or "we don't like to answer the phone because of Karen customers." This is the legitimate reason to be a Karen right now, answer your phone is it that hard? If you hate working there, LEAVE! Part of working at Family Dollar is to answer the phone.

There are some employees who are friendly. Not about them. There are some though who will do nothing about the loitering outside and harassment of customers. Homeless have put their bags of items outside on the ice bin and by it. They harass customers for money both in the store and outside. I complained about one older man bothering me to manager one time. She just laughed. The store is always poorly stocked. I asked one stocker a question. She just said "sorry no English" and offered no help. The biggest problem is the gathering of loiterers outside bringing their stuff and following people to cars. The store is trashed outside. It's unpleasant. I have photos. This is not the Dallas, Texas I once knew. This is 1300 Greenville Ave location Dallas 75206. Someone needs to clean it up. Someone is going to get hurt. Not a safe place.

I went back into the store after shopping there because I had called a lift. A young disrespectful boy looked about 17, jumped out at me asking me, "What you waiting for?" I said my ride is on the way, I just stepped back in for a moment because it was a little chilly outside. He went on to being disrespectful saying, this is not a bus stop and I’m handling a rolator. It wasn’t like I was going to be in there long like that.. He had no respect for his elders. Azier was his name. His manager took up for him and disrespected me as well. Wouldn’t even listen to what I had to say. As a customer I would never recommend this store to anyone. I’ve been shopping there for years. And was treated like that.

I was extremely disappointed with my experience at this Family Dollar. Despite being a paying customer, I was shocked to find that the customer bathroom was locked and inaccessible. It's absurd that they would deny restroom access to those who are actually spending money in their store. Terrible customer service and a complete disregard for basic needs. Avoid this place if you value any level of respect and consideration.

The small store in question is across the street from Family Dollar at the intersection of Springdale and Riverside Drive, Fort Worth, Tx. I was in the store and witnessed the store manager verbally assault a U.S. disabled military Veteran. The manager said with a loud voice, "so you k*ll people huh". The Veteran didn't say a word, turned away from the manager and walked out. I waited a minute or so, left the items I was purchasing and I quietly walked out. I'll never visit that store again.

Went into this store on South Pearl St. Albany, NY. This store is a disgrace. Product is not on shelves. All in main aisles in boxes. Music is loud. All being enjoyed by associates behind counter. This store is a liability with safety concerns. Somebody is gonna fall on their face from tripping in the aisles.

The cashier and the manager at my local Family Dollar were extremely rude and unprofessional. The cashier refused to put my items in a bag, and when I requested she did so, she refused again saying "most people don't want this in a bag so that's why I didn't put it in one." When I told her that I'm not most people and would like my items in a bag, she became hostile and verbally aggressive towards me. The manager came over and yelled at me not to speak to her cashier that way and then proceeded to "help me" by making me put my own items in the bag.

I have a disability recognized by the ADA. I had just got out of the hospital after a cardiac arrest and being on life support. I started getting really sick to my stomach when I was shopping. They never, ever, ever, ever, ever let you use the bathroom. Last time my sister needed it in an emergency and they wouldn't let her and she had diarrhea and urinated in her pants. Anyway, I was in tears begging the cashier to let me throw up in the bathroom. She told me to go throw up outside in the parking lot. I was stunned and told her that was humiliating and I would not do that. I was gagging in the store & she yelled at me to go outside to "puke."

Okay friends. I have gone to the new Dollar Tree and Family Dollar here in Centralia Missouri a few times. At this point not sure if I'll go back. The issue is the automatic doors. The issue is sometimes they work sometimes they don't. My husband remembers that the door on the left as you are facing the building had always acted up for the previous stores. Yesterday I went there and I don't have a lot of strength so I had a hard time getting the door to open. I picked up the few things I needed and checked out. I asked the cashier when were the doors were going to be fixed. He said he didn't know and it wasn't his job to know. I then replied, "That's part of the problem today. It's nobody's job." He then said, "It's for a manager to answer that" so I asked to speak to one.

Yes I was in Family Dollar store Thursday the 22nd at 1:00 p.m. Or 1:30 p.m. Two older ** male was in family Dollar store shopping for their dogs and cats until this manager came up start telling them they stealing and she walked them out to the door calling them **. She said everybody know your type. All them two guys was doing trying to provide for the pets. Me and my wife is in family yesterday. We just think that is wrong the way people treat people because they differ. If we had the money we would bought them dogs and cats are there the food they need but that lady was wrong. They also asked for the manager name. She would not give it to them. She watched them walk to their home and call the cops on them. I just think it's wrong. Is there any justice at all. What kind of country are we living

In July of this year I ordered an ironing board online from Family Dollar but they failed to send me a confirmation email notifying me of its arrival at the Huntsville, Al University Drive store. Because of Covid, many orders have been delayed so I understood and patiently waited. Weeks went by until I finally called the store on September 20, 2022 and the manager Phoebe stated that it arrived weeks earlier but that she didn’t have my phone number to notify me. However, Phoebe went above and beyond the call of duty to rectify the situation for me and I appreciate employees like her. She apologized even though it wasn’t her fault and I spoke to her manager who also is an awesome manager. This is what stellar management looks like! I will shop there from now on.

Dollar General Stores Charge Tax on Milk, Water, All Foods... If you are paying with your money, you get charged the Tax!!! If you pay with an EBT Card the illegally charged taxes are removed... They won't steal from the state but from our wallets it is fine... ConsumerAffairs this needs to be fixed... The IRS needs to look into this TAX FRAUD...

Store #4976 in Waco, Texas, located at 624 W. Waco Drive, NEVER answers their phone. You can't ever ask them a question about a product before taking a chance on spending money just to get there. You have to either burn up your gas, or pay a Lyft or Uber just to go and find out if they have a particular product in stock. Then you will have to wait for another Lyft or Uber to come pick you back up, which will cost you even more money. If you're disabled and on a fixed income, it's even worse.

I purchased a fan on June 2nd 2022, I got it home and put it together to find out the extension rod did not work and the fan only had one height on it. I took the fan apart (included all the original parts) to the store 3933. Only to be told that she couldn't refund the money due to the box being open. As I explained to her how am I supposed to know it's broken if I don't open the box. She refused to refund the purchase (I had the orignial receipt). Her reply was, "I can give you and exchange for the product" and if I didn't want another fan (why would I? I just purchased a broken one why would I want to purchase another one that could possibly be broken).

One of Their cashier somehow managed to give me an prepaid American Express gift card that hadn't been activated and my hundred dollars was not put on it, District Manager said she looked at my other receipt because she rang my things up separately, I had receipt for other items but she didn't give me the one for my gift card. The district manager saw where a gift card was purchased, activated and even used the day I spoke to her but not by me not with the card she gave me. The management, and all should be looked at. No one cares. No one believes me, and for me to be telling the truth it really upsets me. I don't know how she did it but she did, I don't know how those type of scams work but she knows because she did it. I am getting a lawyer because I know I AM telling the truth. Family Dollar store has a thief and a liar working for them so be on your toes when you enter.

I am from Miami and had just flown in to Tallahassee to visit my Mom. I needed a few items and decided to go to the Family dollar across from my mom's house. When I went there, I was greeted immediately by Alisha **. She was so nice and so very courteous in assisting me with what I was looking for. So very respectful. I wish I had her in the store in Miami near me. I want to take this time to thank her for her Awesome Customer Service. I would hope that Family Dollar will take the time to recognize her for the wonderful job she is doing, it is the kind of service that continues to bring me back and to take time to write this review. Thanks. Andrea **, from Miami, Florida at ** or **.

The cashier in the store asked me at the check out counter to STOP POPPING MY GUM BECAUSE IT IRRITATES HER. I politely said no. I felt like I am a paying customer. I did not speak disrespectful to the cashier for her to speak to me like that and ask me to do something because it's irritating her.

Emoni greeted me after entering the store. Her help in finding items was much appreciated. Her kind smile, demeanor and making sure I could find everything, made for a fantastic experience. This is my convenience store of choice. Thank you!

I visited store #07600 and I was "amazed" how well the store looked. I see it was remodeled and there was room in the aisle to shop for your items. Keep up the good work. Now I don't mind going into this store.

So I bought 2 space heaters that work perfectly fine. I did not need them anymore and I just got them 2 days ago. I was told no store credit and you can't return them. Wtf!!?? So I waste 40 dollars for nothing. Can't even get store credit.. Will never be back there ever ever again in Ashtabula Ohio.... The one by Save A Lot **!!!

I asked employee why I could not return an unopened package of razors and was told it was store policy. Very strange. Let her know I would be calling into corporate customer service and was told to "Do whatever the ** I needed to". That's Albuquerque for you. Also how come EVERY Family Dollar that you go into here is always trashed and has boxes blocking all of the aisles all the time? Horrible Horrible Horrible. But you get what you pay for...

Placed $40 on prepaid card. The money went somewhere else and I took the receipt in and it's been a week and can get no response or refund from this company. The manager tried to help me but it has stalled also. Called the company. All I get is the runaround. Still no response. I can't get my money and they don't even deserve one star.

When I go to the Family Dollar in on 105 superior they never have their freezer stocked or their shelf stock and what the and the workers are lazy and the be smoke in front of the doors when you go in at

At 8:45pm my son and I arrived at Family Dollar in Zanesville Ohio store # 2933. So after fishing all day and needing a few items we stopped to grab them before the store closed. My son lost his phone in the car so we were looking for it for like 9 minutes or so before we headed inside. Started to walk in at 8:54 pm, and as soon as we got inside the doors a man says "you got 2 minutes" without even greeting us. Well I said it isn't 9:00pm yet, and he said "I don't care. We lock the door at 8:57pm" and I said, "Ok that's fine. We won't be long." So my son and I went to the medication aisle and found what we needed. So we head back towards the register and I said to the man, "See. I told you we wouldnt be long," by this time it's 8:56pm.

I was having a problem with downloading the FD App to receive the $5.00 off coupon and the associates were very patient and kind and took the time to ensure that I was able to benefit from the coupon. I very much appreciated their willingness to help. Great job to 45th Parallel group.

I slipped and fell at the Family Dollar store and fractured my foot, I was first approached by family dollar with a $1,000 offer but said wait until I get my x-rays back due to the excruciating pain I was experiencing, found that I fractured my foot a toe along with having deep gashes in my foot and knee, once they figured out my injuries were more severe they transferred my case to their insurance provider who has now for 9 months promised a settlement but yet have, I opted to not do a lawyer because my reporting was not to make bank off of this slip and fall but to be comped for my medical and pain and suffering.

Purchased a pack of Boost on 3/23/21. When I took the first drink it tasted weird. I check the expiration date and sure enough it was expired. Expiration was from 2019. So they are not checking items.

Not a good place to shop at if you are of color, the workers follow you around the store looking at you like you're going to take stuff without paying for it. When they see you coming they talk bad about you, very racist owners. And no mask wearing due to covid, they let anyone shop in their store without any mask on, very high risk place for covid.

I made a purchased at Family Dollar #11572 and was due change of $.78 (seventy-eight cents). The Cashier did not give me my change (coins), and did not explain why until I told her she did not give me my change back. The cashier stated, and I quote exact, "we do not give change back". What kind of craziness is this! This is pure robbery; the legal way I suppose.

I am a faithful customer to the Family Dollar store chains. There are a few in San Diego and I live close to the one on university. I have met some great employees and managers with outstanding customer service, however, there is a particular employee/manager by the name of Carol who time and time again I have seen her speak vulgarly and turns small incidents into outrageous scenes. I have seen her chase people out of the store and try to fight them in the street, I have seen her get physical with peoples property and I have seen her break under pressure. I understand there could be high stress levels working in low income communities. Yet, every customer should be treated with dignity and respect.

I just shopped at Family Dollar on Nova Road in Ormond Beach. I drive up, two customers walk in without a mask so I sit in my car to wait and see what happens. Nothing! We are in a hot spot, cases are out the window. I see the cashier standing on the side of the door smoking a cigarette, okay taking her break...but she says nothing to them. I literally have no other store to go to because my Dollar General is being renovated. Finally a couple more people walk up WITH face masks so I feel a little more comfortable. I get the few items I need and go to the checkout line. Now mind you there are signs ALL over the place saying face masks required and please social distance, even on the FRONT DOOR.

So this review is for the Family Dollar in Waukegan at Park City IL. I went to this store to pick up some hair care products for my son. I was planning on putting braids in his hair. So I asked the cashier what products would she recommend in order to braid 4c hair. She bluntly told me that she didn't have nappy hair and that her hair was quote "good hair". She told me that she was biracial and didn't have that problem. I didn't ask her for her opinion on 4c natural hair only if she could recommend anything for my son.She embarrassed me and made me feel worthless. I always go to this family dollar for hair care products and always had good service. This made me second guess going back. I wonder does family dollar support anti-**? Are the cashiers supposed to be this rude to ** paying customers and get away with it?

Family Dollar LPGA-No Mask Complaint. Two days ago on 7/21/2020, I stopped at the Family Dollar on LPGA in Holly Hill, FL. As I drove up, I saw a customer coming out with a cart and a mask on his face. So, I thought it would be safe to go in. I walk in the door and a cashier/staff greets me with no mask on her face. Two months ago, a month ago, I saw this no mask on Family Dollar staff before. Today, with almost 6,000 people dead in Florida, I thought there would be masks on staff.

Old Fort NC Family Dollar Store have employee and store issues. Constantly boxes upon boxes in aisle ways making difficult move about in the store. The manager is a very hateful mean person. Hard time wanting to shop due to your management choices. Especially during these times, should be able to handle job and DOES NOT! YELLS at customers.

Very poor customer service! Cashier not wearing mask, just like most of incoming customers!!! Stay away from that store, if you want to stay healthy and keep social distancing. People are stealing and nobody cares! Find another store, to spend your money!

They were announcing the store will be closing in three minutes. She got madder as I was trying to decide. Then she sighed. I could have handled it better and I did swear however she made a fist and punched her hand. Manager on duty stepped in ringed me out. I told both of them to have a good night. The employee at the door that let me out apologized for the other lady behavior. However I won't be going back. Elkhart Indiana on Franklin St.

The employees are not order thing to restock this store. The shelf are very empty and this is totally unfair to the customer live close by. 17511 imperial valley Houston. Family Dollar need to full this store.

My name is Elizabeth B. My husband and I are regular customers of Family Dollar. We have been going to your Family Dollar store at 1155 Putnam Pike, Chepachet, RI. 02814 almost weekly since the Pandemic started, Wednesday 6/3 at approximately 5:00 my husband and I went to Family Dollar at the Chepachet RI location. When we pulled up I think all the employees were hanging out at the front of store smoking. There was one young man working in the store, the cashier. (Every time we have been to this Family Dollar store there are a few employees hanging around outside in front of the store smoking and eating.)

Went to the Family Dollar 4/28/2020 5:30.. P.M. I needed supplies to restock my home. Upon entering the location on Meadow St, in Massachusetts. 2 male employees were at the door store entrance They looked bored, was not busy 2 or 3 cars in the parking lot. When I reached the door they told me, I need a mask to enter the store. I did not have a surgical mask, I have and use my bandanna when I need to go out for supplies. I was still denied access, all he said (grunted) was no. This company needs to update their employees that you need surgical masks to enter the store took my business elsewhere had no problem going to Walgreens’s they said that it was Ok, not sure if I need to buy different masks? I have plenty of bandanas, which is my preference. Not a friendly experience. What type of masks do you except unsatisfied customer.

I have been going to the local Family Dollar for years. I went to purchase several things and when I went home I had two of one thing and did not need two. I went back to return the item and was told that they do not accept returns or exchanges. That was news to me because I have made returns in the past. There was no signs on the door telling consumers that there would be no returns or exchanges. Was not told at the time of purchase that returns were not accepted. Was not on my receipt that I could not make returns. Beware of Family Dollar. You cannot return or exchange there.

I've last visiting Family Dollar three times in the past two months since I made a review. It seems they have changed staff which is more friendly. More products on the Shelf and a store is really clean. What impressed me the most is one day I was short $3 for my purchase and the cashier paid for the balance which was $3. I'm sorry I did not get her name. This store has greatly improved. I give the store 4 out of 5 stars.

I was happy shopping there buying my essentials when I noticed none of the employees were wearing masks and barely wore gloves. I spoke to a girl at the register and asked, "Do you need a mask? I’ll give you one." She then said “the company doesn’t like us to wear them. They don’t want the customers be alarmed.” I personally think that is horrific. These people are putting themselves on the line for a few bucks in a time where it pays more to stay home.

I used to go to Family Dollar almost once a week, today after I asked the cashier to double bag the 2.5 liter sodas she starts in about how family dollar will start charging for plastic bags, I say I was around when we had paper bags and no one wanted plastic bags when they started, she says they found plastic bags in whales (we are in Colorado). I say I can show you some decomposed plastic bags in my basement so they are full of crap. She next starts in about how I have to bring the shopping cart back (something I always do). Bottom line I give you money. You provide goods or service. I spent 30 years in the military and I expect to be treated like everyone else. And no I will never go back.

I am reviewing the Family Dollar store in Baltimore, Maryland, located on Greenmount Avenue between 28th and 29th Streets. The store is very dirty, top to bottom. The merchandise is in disarray, and shelves stand empty while trolleys carrying the latest delivery sit unpacked in the aisles for want of employees to merchandise the goods.

Jo or Jennifer is the BEST worker at this Family Dollar. I never used to come here because of the rudeness of the other employees. But now as she is here I will be here everyday, I live only 2mins away. Jennifer is great with customer service and so polite. I just thought you managers need to know what kind of employees you have. Thank you, Jennifer ** 2-28-20 Friday.

The prices advertised on the shelves are always different from what rung up and the cashier telling you she can’t do nothing about that! Who is in control of pricing and making sure customers are not being tricked? I am talking about 5631 Beechnut st Houston Texas 77096 store.

Upon entering the store in Dearborn, MI you will notice boxes and a register with a line and no cashier, as you near the back of the store if you can get there you will be met by mostly empty shelf. Many toilet paper, paper towel, and laundry soap brands are not on the shelves, the toy aisle and clothing and shoe aisles are unobtainable with a cart cause everything is thrown on the floor. This location has gone from bad to worse and I will no longer shop here. My daughter lives in Allen Park, MI and that Family Dollar is so well organized and clean it's a pleasure to go there. However it's an inconvenience when you have to travel so far and you have the exact same store down the street....maybe corporate needs to hire new management!

I asked to get a refund on a blouse that was too small.. And the manager named William would not give me a refund.. I had my receipt and all tags were still on it.. And I just bought it 3 hours before.. He said it smells like smoke which is not true because I don't smoke.. I don't think that is right of him to do that.. This the Family Dollar in Taylor Michigan on Pelham Rd. He isn't very nice at all.

Told the worker at the Falmouth store that I had food stamps for the food and bank card for the rest. She didn't say anything and rung it all back card then told me she couldn't do anything about it. We are on a fixed income and have full custody of 2 children. We struggle now as it is and then she took what cash we had left for the month. I have no idea what we are gonna do. How can we get the money back in the account and use the food card for the food. I have the receipt tks. My phone # **and email **.

I went into the store for the sole purpose of getting cash back, but it wasn't until I swiped my card and pressed the cash back option that the man said they dont offer cash back. So, I put back the item I was going to purchase, and he said he'd reverse the transaction. Two days later the transaction is listed as pending in my account. I called, spoke with the manager KD, and was told that it would fall off after the weekend.

I went to a Family Dollar in Arkansas on 65th Street to get your great deals and was asked to not come into the store with my purse because it’s too BIG! How embarrassing is that! My purse is too big for Family Dollar! She stated, "it is posted on the door!" I will no longer to be able to support a store that is attacking those with a big purse, backpacks, or hoodies! What is this world coming to! Other customers started to laugh!

The Family Dollar store in Bainbridge Georgia was dirty and I could get no help even after asking twice for help. There were two employees sitting down playing on their phones behind the cashier counter. The music was turned up loud and one of the cashiers got up and started dancing and singing. The other one continued sitting and playing on her cell phone. Other customers in the store experienced the same neglect as I did. I will not be going back to this store!

I purchase cigarettes and was given the wrong ones. I shop their frequently and know the staff. I wanted the 100 not short. The cashier was about to exchange them for the right ones when a big fat ** came running up to the cashier and told her she couldn't change them for the correct ones and that if she changed them out the state would snatch up their license which I know is incorrect. But this fat ** is some kind of floating manager. I hope you start hiring and training your staff to not quote laws that they don't know and maybe your company should pay more money so you could hire ** staff not ** who really should be wearing a grass skirt and chasing tigers in their own country.

Hello. I love your store first of all. I want to tell you that. You have a manager at the Indian hill in Pomona ca store that is absolutely a disgrace to your name. He has talked badly about people that he has had no right to. I witnessed it first hand and then I became the person he talked about. He basically kicked me out of the store. Told me I was not allowed back in because something was marked wrong and when he touched my phone I told him I didn't like him and I know how he is because an altercation he had with a woman (who did not even enter the store and he was saying horrible things about).

The Family Dollar in Inwood, WV is a mess. Things are everywhere. The whole store needs cleaning and organized. There are no laptop cords to choose from but a few cords for iPhones that are out on the market today. Hearing aid batteries barely exist. The customer service is not very good either. They are always out of Strawberry Cheyennes. The whole front of the store is jammed and hoarded. Not roomy at all to get around comfortably.

I have visited 2 Family Dollar stores in the last 2 weeks. I don’t know what is going on at Family Dollar. The aisles are cluttered with boxes of unopened merchandise. The shelves are not stocked. The stores are in a state of disarray. Employees are standing around doing nothing. Where are the managers? Does corporate not care?

I’m the owner of QueenShe Shops in which I’m a personal shopper so I’m in one of your locations multiple times a week. I’m also employed with Whirlpool Corp which is one of the biggest employers in the Benton Harbor/St Joseph, MI area. Today I visited your location directly across the street from the Whirlpool building in which I work, wearing a shirt with our logo. As I persisted to check out, I was verbal attacked by one of your employees because I moved a cart that was blocking an item I wanted to purchase. She told me not to touch her cart and I explained I was only grabbing another item. We were at the check out line and she basically blocked my way to move forward.

Bought a air mattress and it won't stay aired up and they refuse to issue a refund and this is not the only bad experience but this is the straw that broke the camel's back. When you go in there the shelf price is one thing but they charge something else and yes this is the one in Gordon Georgia.

As the world knows Hurricane Dorian was scheduled to hit Florida.. I brought 6 flashlights that were not use or open and was told corporate has decided that they are not taking any refunds on items purchase for the hurricane.

Every time I go into the store I look for the advertised items and every time I scan the barcode it says not found even though there is a sign that says on sale. I get to the register and they tell me that they are having problems. This is going on for over a year, how many problems do they have. They refuse to override it and tell you to call the 800 number. The 800 number is just a recording that hangs up on you just like when calling the store. It's the old bait and switch game. They advertise things and then you cant get it at sale price so you end up paying more. Will not shop here and advise you not to.

I tried to return curtains that I purchased at our local Family Dollar here in Torrington, Wyoming. I purchased three weeks ago. The curtains did not fit so I asked for a refund today. I was informed that after one week I would get a gift card and not a refund. When I spoke to the manager, Kathy, she said the same thing. I pulled up the website and it said that a refund would be given within 30 days with receipt. She would not honor this and was rude about it.

Store # 01114 at 527 W Pike St. Morrow, Ohio 45152. One of the rudest associates I have ever encountered. I thought he was just a cashier, but it turns out ** is actually the manager. The guy is SO rude. He acts like you are a huge interruption to his day any time you enter the store. He takes the Lord's name in vain when he realizes he has a customer to wait on. Horrible every time I have shopped there for over a year now. I will be shopping at Walmart or Dollar General in Goshen Ohio from now on. We spend $100+ per week in that store. I have had enough of RUDE **!!!!

I reviewed my receipt when I went home last night, Aug 26, Wed and I read that 3 of my items scanned the wrong amount. I looked for my card and I couldn’t find it. So before noon, I stopped by the store and asked my card, but unfortunately it wasn’t there. I asked the saleslady for my concerned and she explained to me with a very NASTY face. I told her she should not have a POKER face to customers coz it was very insulting to us consumers if you will see her GESTURE.

Couldn't make a purchase because they didn’t have change...in Tulare store off Bardsley. I will not be returning to this store any time in the future..Cashier was very rude and said I couldn't make my purchase unless I had something smaller.

I purchased 2 boxes of Homeline Facial Tissues for my nieces' school supplies along with pencils, erasers, etc. When I got in my car, I checked my receipt and saw that I was charged $1.50 for each box of facial tissues making them a total of $3.00. I went back into the store to inquire about the prices, because the shelf price label indicated $1.00. I asked the cashier if she would go check the shelf to verify the price. She said she was too busy helping a customer who told her to go ahead and help me. She asked another male employee who was sitting at the front of the store on his cell phone doing nothing. He told her, "What's the problem?" "If the cashier had rung up the price, why did he have to go check it out?" He made the attempt to check the price labeled on the shelf, which was $1.00.

I am a struggling single mother, I purchased 6.00 Dove body wash and it somehow didn't end up in my bag! Check my bag and no receipt. I call the store and no assistance offered. I know I bought the soap because we have been needing the soap all week. Get home thinking we will get cleaned up and nothing!!! I know it's common for employees to keep items, it's happened to me before! I think it's really sad. While everyone else steals I actually spend my hard earned money and have to worry about the employees stealing from me.

I went in your Family Dollar located on Moon Lake Rd today at 5:15 PM to purchase dog food, dish soap... etc. Get home and the bag with dish soap was everywhere. Within 10 minutes I'm back at the store explaining to your manager and she very rudely tells me "I'll replace it this time" along with other rude comments. Like I purposely dumped out dish soap that is now all over my car seat. I'm 50 yrs old and never have I had a store employee be so disrespectful. I spend roughly $150 every 2 weeks for 7 yrs in your store. You're located only minutes from my home. I've seen her in the past mock customers and just not being a nice person. I'll be shopping at Dollar General from now.

I’m trying to get refund. Bought products 3 days ago. Your website says 100% satisfaction guaranteed or your money back. The store manager refuses to give me refund. It’s well within 30 days. Can you have someone contact me please? I called to report and when guy clicked over to call store he hung up and never called me back. Lady tried saying handle was faded but I let her know all the others in store are like that. She said she doesn’t have anymore but as I was going to get one she said whether they are faded or not she’s not giving a refund. This is bad business. She said handles were faded and as I headed back to show her the rest were she said I’m still not giving you a refund.

My name is Nolan **. The worst experience. 30 minutes ago at the address 2600 Jefferson Street Nashville Tennessee, the manager gabagool got in with the conversation that the myself and another customer. What happened yes it was rude, I was attacked verbally inside the store and again verbally outside the store by two other customers and the manager attacked me verbally as well. Even the cashier ended up getting very rude to me. I should not have to go to another Family Dollar when I live down the street from the store. They had things unwrapped I ask questions about the items. Understanding the store has been closed off and on for a month so the right thing for me to do is ask questions.

I sent my husband to Family Dollar to buy a fan. When we opened the fan it was a different brand in the box other than the one that was bought. My husband tried returning the fan to get an exchange for the correct product and was told he probably switched out the fan. We waited until a manager arrived to return the fan for a refund because at this point I was upset about him being stereotyped and wanted to spend my money elsewhere, only to be told that nothing can be done. I am a loyal customer that has shopped here since a kid and this has not been the first incident of something like this and usually I would have no problem with a manager about something being wrong but to get told that upset me and I will never shop at Family Dollar again.

This was absolutely the worst. It looked as if an actual tornado had ransack the inter store. You literally could not walk in any of the aisles because of merchandise and empty boxes. Employees were so rude. They had no idea where anything was and the manager was rude as hell. Will never go to that store again. Store number 12075 address 96 Auburn Ave Pontiac Michigan. AVOID THIS STORE.

I live on the same block as the Family Dollar store location at 861 Park Avenue. Garbage in front of the store, on Park ave, and behind the store, on Ellery street, is in evidence every day, in large volumes. The waste includes carts from the store, industrial saran wrap, boxes, litter, bags of garbage from the store and food waste. There is so much that often the entire sidewalk is blocked. This continuing problem has contributed significantly to an infestation of rats on the block.

Family Dollar have 30 day return on all products. When it come to electronic devices it coming from corporate and mangers for employees to tell customers they can't get they money back or exchange their 3rd party's electronics that they can't grauntee any customers that the electronics even work or so what they say do for example I brought a wireless phone charger. They won't give my money back or let me exchange for something else that works. Only let you exchange for the same product. The product don't work. It don't charge my phone at all wireless. It have to be plug up as you do you own charger to charge your phone.

I come here all the time. I give them all my spare change for no reason just because I am that type of person, but as of today I’m done with Family Dollar especially this location. They will no longer get my business. I purchased hair conditioner along with other items (again paying for my items and donating my spare change). I get home. (I live next door) As soon as I open it to use on my child it was watery and looked used. It just didn’t look like what I was use to. Come to find out it’s SHAMPOO! It was in the wrong spot and looks identical to the conditioner, I immediately brought it back this was all within 5 minutes. The girl knew I just left and refused to accept it! Stating it doesn’t look that full. Hell it didn’t look full. When I got home it already looked like it had been spilled or tampered with,

Purchased 2 cordless phones on 3/6/19 because as advertised on the phones you can connect up to 4 phones so I purchased 2. I opened each box and connected them which went ok. Phones were very hard to get connected with the instructions provided. Then 2 days later the phones would not connect back to my phone service and just displayed "Searching" on each phone because the 1 had to connect to the other 1 to work so since the phone wouldn't connect to my phone service neither phone worked.

Ok first off... the store I shop at is always and I mean always out of the 1.00 bags of cat litter. I've complained and ask numerous times about why they never have them in... and get either ignored or get lame excuse like they weren't on the truck or truck was late etc. Ok I can understand occasionally but every single time please!!! Then then the other day my boyfriend bought hostess 3.00 hamburger buns and didn't check the date and he ate one. They expired in November 8 2018. Seriously 3 half-month-old bread product still on the shelf for someone to get sick off of. How pathetic!!! And the their store sign out front has been out for months. I drove past the store before because you can't see it... and the sign on the building is half illuminated. I have a feeling Dollar General is going to take over!!!

I entered the store and the store is very dirty and not organized at all. I was getting wet dog food and dog treats and I was looking for a new drinking cup to get also. I went to the front of the store to the register and the person was scanning my stuff up and he came to my drinking cup and it didn't have anything on it to scan it and he asked me how much it was and I said it was a dollar.

I purchased a girl’s shirt size 7/8 for my granddaughter for Christmas on October 24, 2018 at the ROSELLE PARK, NJ store. The cost: $8.00, not cheap. It was too small, so I wanted to exchange it for a size 10/12 or buy something else. I called the week after Christmas (before I drove all the way there) to ask about their policy & was told it’s 30 days. I explained that it was a child’s shirt that I bought for Christmas, etc. and I have the receipt and the tag is still attached to the item and that I just want an exchange or store credit. I was told NO; that is the store policy. You can be sure that I won’t EVER shop at Family Dollar for anything. If you agree, please mark this as helpful.

Went in to pick up something and walked past the Xmas clearance so I went to scan an item and it rang up full price so I held it up to the worker (it was a 2 pc item with a little pc of tape) and the bottom part fell to ground and broke. So I said sorry and picked it up and asked the question again then proceeded to walk away and he said "what we gonna do about this?" I said, "What it fell by accident." He said exactly, "Out of your hands." I said, "It's not my fault. Your tape broke off." He then said, "You're gonna pay for it right?" I said, "No it's Xmas clearance and an accident."

Policy Guarantees a refund in any store with a receipt within 30 days. It doesn't specify what items are refundable. I provided a store receipt and was refused a refund by the store manager, stating that the item was opened and had to be put back on the shelf. I sent an email to the Family Dollar about my experience and basically told them they are misleading the public when they say there is a 30 day guarantee policy with a receipt, not being specific on any purchase (because they sell so much stuff). Then getting an automatic refusal from the store Manager, ** at 2900 Curry Ford Rd in Orlando, FL. Extremely poor management and misleading the public on their "Guarantee" return policies = Very poor customer service! I will do better at Walmart!

Do not shop at the Family Dollar store #09080 in Richmond Hill, GA on Mulberry Blvd. I wanted to purchase ensure for my kids due to the doctor's recommendation and it was on sale for $3 and some change. When the manager Carrie was ringing up my items, the price came up to $9.00. I told her it’s a sign stating it was $3.00 on sale. Carrie went to verify the price and she seen the markdown, but refuse to sell me all of the ensure which I had four. She only wanted to sell me two.

I purchased a Total Wireless phone card on 12/17/18, the card would not work. I called Total Wireless at 1-866-663-3633 and they said the card was not activated and that I needed to return to the store where I purchased it (Store #11502). I did the following morning and the girl at the counter said that there was nothing she could do. I contacted the manager later that morning, she called FD corporate, Total Wireless and her District Manager, and said The card was no good but refused to give me a refund and gave me the FD Corporate number 1-866-377-6420. I called 4 times, twice was "not during business hours", and twice left a voice recording of my issue regarding this phone card.

Discounts are not given! Don't shop there. I shopped the Family Dollar store #07887 at 6039 Kimberly Blvd, North Lauderdale Florida. They have a huge sign on the outside wall advertising up to (red ticketed) 75% off discount- ADDITIONAL discount take off at register (I have pics). I went to their 4 shelf DISCOUNT area where the items were and began my shopping. I had over 12 items. There are signs ON the shelves that reflect the already discounted price on ticket and the NEW "up to 75% off prices”. (I took pics of that too!) Once at the register while ringing up items I asked how much did that take off? The lady said "Nothing. These items are not discounted".

I went into store #11573 in Aurora, CO. The manager there was very very rude, he does not accept any store coupons or advertised sales. The first time I went to the store they had Charmin Basic toilet tissue on sale for $4.25. At checkout it said $5.75. The manager walked with me and read the advertised sign out loud then stated he will not accept what the advertisement states. Either I purchase the item as the checkout states or leave the store, because his store is not Walmart. I went back to the same store on 12/26/2018 this time with a Family Dollar app to purchase some Persil laundry detergent. The store advertisement and $2.00 off with the Family Dollar app, again this manager will not accept either one. I reached out to customer service on the first incident. Nothing was resolved. Now I am reaching out to the corporate office to file the second complaint against the manager at store 11573.

I bought a video game system for the grandkids. It didn't work. Went to store where I bought it. They didn't have that system but a different one. They said it had to be the same so I called every store around me - none had one so my 40 bucks is gone and the grandkids didn't get a gift. I couldn't afford to buy one.

I live in Florence, KY. Lost my car keys in the Family Dollar store. The managers Jeffery & Natalie helped me look the store from isle to isle, front to back. Announced it over the loudspeaker to other patrons to please keep their eyes opened for these keys. Not only my car keys but my apartment key and I had 2 small dogs in my home with no way to get to them. These 2 WONDERFUL employees of Family Dollar went above & beyond all my expectations. Long story short, after 2 long hours this store with them helping me, going about their busy holiday season business & managing employees the keys were found, I did get home safe and sound, and in time to get my dogs outside!! If I could give them a raise or a promotion I would. Great Customer Service!!! 5 stars ⭐ This happened on Dec 17, '18.

Buyer beware, store # 11956 in Ehrenberg AZZ. When I saw an FD going up in my hometown I was very excited, the store was clean and the employees were always nice and courteous. Then in July of 2018 when I had to return an unopened soda for exchange of a different flavor. They didn't know their own policy regarding returns and exchanges and I was told I couldn't do an exchange without receipt. When I pointed out the sign behind her said I could she became combative and rude. I left the store and waited in the car while my wife continued to shop and she overheard a customer ridicule me and the employee laughed and called me an ** in front of my wife. Now this month my brother purchased with cash a Verizon prepaid cellphone.

This is regarding the Family Dollar in Allenstown, New Hampshire on Allenstown Road beside the Rite Aid. The manager there Erica extremely rude and unprofessional. Every time you walk in the store she's talking very inappropriately ignorantly about other employees. This evening I go in to buy an Xbox Live card there's a sign hanging on the 24.99 card saying it's on sale for 12.99 for three months, when I asked her for the card she came over and rip the sign down and said it was supposed to come down at Thanksgiving that was an old sign.

This happened today at Family Dollar: I walked into store #08794 at 2102 45th Street, Galveston, TX 77550 today around noon, and I walked into the store intending to buy some cheap trash bags. I realized I didn't bring any money with me, so I was leaving to go back across the street and get money to make the purchase.

Female manager in Peckville PA very rude and unprofessional. Never smiles, says hello, have a nice day, doesn't even acknowledge you. Leaves the register unattended and when you ring the service bell she takes several minutes to return and then she appears annoyed. Today I brought my items to the register to check out and she was writing something on a notepad and she left me standing there for a few minutes without even acknowledging that I was standing there. Then she proceeded to start scanning my items and literally throwing them in a bag carelessly. She hands me the receipt without even saying a word throughout the whole transaction. Sometimes she doesn't even tell me my total... I just look at the screen to see it. This woman should definitely not be in customer service. I am a very frequent customer there and if this continues I will no longer shop there.

Apparently their trainees are not properly trained. I had stopped in Family Dollar to purchase some index cards and on the way out, I spotted some Bluetooth headphones. Skeptical about whether or not they would work, I asked about their return policy. I was told I would not receive cash back, but would get a store credit. So I purchased them. They don't work and I just tried to return them and was told I could not. I could only exchange them for a new pair. They said their "electronics" policy was posted everywhere. And I went back to where I picked the headset up, and way up high, in little tiny letters, there was a sign. Seriously??? I asked when purchasing and was given the wrong info. Seems they would give me a store credit considering that!!! But no. NEVER GOING BACK THERE AGAIN. Buy from Walmart!!!

I went to store 11326 in Gnadenhutten, Ohio looking for a toy, they didn't have one but the manager went way beyond customer service and found me what I was looking for at an other Family Dollar store in a different state. What a wonderful place to shop. This store and the workers deserve something nice. I just have one thing to say, this Family Dollar Store in Gnadenhutten, Ohio rocks. They get 5 plus stars from me and my family.

If you have a stolen card, this is the store for you. Someone was able to ring hundreds of dollars, I assume gift cards, emptying my account. I tried to contact the store by phone, no answer, no vm system. I tracked down the store and went to talk to a manager or security, no security at all, no idea when the manager would be in. I emailed, phoned, and even tried Facebook to contact corporate and data later, still nothing. So much for getting the video, which probably doesn't record anyway.

Today I was falsely accused of retail theft at Family Dollar and I am mortified. I've never stolen anything. They have no proof and yet the cop gave me a letter banning me from store. I will be seeking legal counsel. Not only was I accused but employees told cops it always happens yet this is first time they have called cops. Don't blame me that your security system is faulty. Today was actually one of the few times door didn't beep when I left. I always stop and comply and have never stolen anything. This is wrong on so many levels and I urge shoppers beware. If this happened to me who is to say you won't be a victim.

Do not purchase ANY electronics from this company, their policy is to act like a pawn shop, if you walk out the door with it, you are stuck with it, doesn't matter if you have a receipt or not. You buy it, you keep it.

I was treated so poorly by a female manager at the Patterson Rd, Dayton Ohio location. Over coupons that I got on their app, and was showing them it on the cell. She was smug and had the absolute worst customer service I've seen. The tall male employee kept interjecting even while having someone he was in the middle of ringing out. They got loud with me and I am not happy nor will I let this horrible service go unnoticed!

After shopping at Family Dollar for many many years I will never return to the one located at 1005 High Street Hamilton Ohio again. I was in there Saturday at about 430 pm and the two girls that was working was very rude, they was hateful ringing people up and laughing amongst their self in front of a customer that was MRDD. They really need fired. This made me so mad. Then I go after this customer the two girls was making smart aleck comments, they overcharged me. The store was disgusting. I tried calling in to contact customer service and of course I did not get to talk to anybody. If they care about their customers at all they need to get rid of both of those girls. I'm extremely unhappy with the service I received.

I was at the counter with $18.62 of goods. I was one penny short. The cashier was unrelenting. I dug and dug in my purse and could not find one cent. I was with my two young grandchildren. There were no customers in line to help me. The cashier would not relent for a penny. She suggested I put something back. Over a penny. This store is at Little York and Airline in Houston Texas. Yes, I could have used a card but the situation was too ridiculous I just had to leave and won't ever be back after years of shopping there. It wasn't racially motivated either. The cashier and I are of the same race. I don't know why she wouldn't let that Penny slide but she was very firm on it. Very poor customer service. I was embarrassed to death to search through my purse for a penny that I couldn't find or didn't have.

When shopping at the store in Crawford Ga. I have all the time loved shopping there because of the manager Ms. **. She has stuck with the determination of doing her best by this store from day one. She is thorough and tries to be a fair person as far a customer is involved but could do with better help than she has. There are two in that store that could have use of better training and adjustments in their attitudes. Vickie would be the main one.

Normally I don't give reviews but I was so impressed with this one store that I had to write a review. Each and every shelf was stocked full and not an item out of place. The store was clean and the employees very helpful and friendly. I've never in my 52 years seen a store that has impressed me as much as this one. Amazing experience.

I bought some items at store #07071. The young man & woman told me I could bring it back if it didn’t work for my TV after I stated to them that I was looking for antennas for my daughter's TV. And I had already tried out a cheaper brand that didn’t work so I was taking a risk!! Now I’m here because the antenna does not work and she told me because I don’t have a receipt I can’t exchange or get a refund which I know is not true. I’ve worked in retail and anyone knows that you can’t get a refund without the receipt but you can exchange!

While shopping here the Management as well as his workers mock the shoppers and right there in their faces and the manager did the same to me as if I did not know what he was doing. The faces have changed here, there are two older Hispanic people there that are good for the store but it stops there. I have been shopping here for years and this is it, I do not need to spend my money here. Good luck to all the others who feel Its the only store in west Dallas. I will go out of my way to shop.

A few months ago while visiting the Family Dollar store in Russellville, AR, located on Knoxville Ave, I heard the asst manager making racist remarks as he checked out customers. He used the N word and said when he lived in New Orleans he killed N word. Not only is this racist but it is also very alarming that he felt it was ok to talk about killing people and make racist comments in front of customers. I sent an email to corporate and two months later I'm still waiting for a reply. I have shopped at that store at least once a week for over 8 years. It's really sad that even corporate doesn't care about the customers but they continue to accept the paychecks that are paid by consumers. I'm not the only person that contacted Family Dollar Corp about this matter and no one has received a reply.

If I could give this store (01489) an F, I would. Extremely rude manager. I reported it to the corporate office. I received an email stating that they will contact me within 7 to 10 business days. It's been past 10 business days. I am calling right now to get an update. Holding for 2 hours now to the corporate office. Luckily, I do not have to limit my minutes. My battery is now low on my Bluetooth. This is crazy!!!

Family Dollar Grovetown Ga. - If I could I would give this store zero stars. The employees are extremely rude. They will not allow customers to use carts to take items to their vehicle. They comment if a customer has a large pocketbook or are wearing a jacket. They make you wait to be checked out until they're done with their task. When they finally come to check you out they're rude and always complaining especially Corniellis. An example, an item wouldn't scan. They ask me to go get another one. This is not on one occasion but almost every time I visit the store. I have several other examples of rude encounters I've experienced at this store. The two ** ladies are rude! However the ** lady and ** man are not.

Went into the Marietta, GA store to return an item that was too small. The item had not been worn and I had the receipt. The item had been taken out of the original packaging because I was about to wear it. I realized I picked up the right size. The item was only $6. I figured I would just exchange it for the right size. The so-called Manager (Kay) stated she could not take the item back because it had been opened. Well, that's silly!! How else am I going to wear the item... I thought, what an Idiot!! I have a receipt. It has not been worn... there are no stains!!

I shop at Family Dollar stores, this one being located on Cooke St., Waterbury, Ct for value and convenience of where this particular location is logistically to my residence. So I had frequented until occurrences on day of incident. I had spent $70 hours prior and forgot to obtain an AT&T refill card to make sure cell phone was paid. Following day once remembered I hadn't purchased and as many woman I'm sucked in to those spurts of shopping for nothing else needed really second time.

I recently picked up weekly FAMILY DOLLAR ad 4/9-4/29 that had a picture of the Edison Light Set 10ct. I thought these lights would be nice for my yard/patio. Little did I know that I would have to search 10 stores and drive more than 15 miles outside of my neighborhood to find them. Which is strange because there are 2 FD stores less than 1 mile from my home. Can someone please explain why NONE of my local branches had received these Edison Light Sets to sell. I asked each store manager and each one said their stores did not receive those lights. Can someone rectify this situation? What is the point of having a store in walking distance if I can't get what I want there and end up wasting time, gas and more money to find the products I want across town?

The cashier after charging me for the "Double A batteries" deliberately & maliciously held back the batteries not putting them in the two bags with the other items adding up to $37. This is dishonesty! I don't know this had happened until I got home from waking to the store. I had to walk back to the store and show proof that I had purchased the batteries by the same cashier. I wasn't sure if she was going to lie about my purchase. After she scanned my receipt, she just handed me the batteries and receipt together.

When I go in a store it is always jockey. I asked the manager on duty one day. I said, "Why is it always junk in here," and said, "They did so much work in the store and every time you come in here you can't even walk down the aisle." I don't care what time of day you come there. All the ways carts of boxes, things all disarray all over the floor, all the workers just standing around talking even with the managers. They just stand around talking and laughing and customers just sliding down through the house because it's so much junk. You all did so much work to that store for they always look like that every day. I don't care what day or time you go in there. It's always a mess. I rather Patron another store. I like that store. I frequent that store a lot but I'm getting to the point that I don't even like to walk in there because I know when I go in there it's going to be a mess.

Cashier went back and forth with me because I did not want to leave my purse behind the counter because it was large. Apparently it is a rule, not policy, at the Family Dollar located off of Hirsh and Tidwell in a low income community. There is also a rule at the Family Dollar located off Homestead and Tidwell that customers under the age of 18 cannot patronize without an adult and two customers under the age of 18 cannot patronize at this location together, but rather one at a time.

Purchased 2 packs of cigarettes, pretzels and cookies. ALL tasted and smelled like laundry detergent. Attempted to return the contaminated items, was told since I had left the store with these items a return/refund was not allowed. Will never buy anything there again and I believe many of their items are contaminated with toxic synthetic fragrances.

Went to the Family Dollar on Shaver and Edgebrook, in South Houston for a 6 pack of drinks. Was standing in line for over 20 minutes while the seemingly only cashier bantered on with an customer, neglecting the other people in line. Finally when someone said something, did she call up another employee to check me out. Meanwhile, as I was getting checked out, a couple outside was locked out. I told the cashier, "Hey there's people outside who can't get in." Mind you, this was an hour and 45 minutes away from closing time and it was busy so there was no excuse to lock the door on customers.

Does anyone EVER respond when customers need help??? What does it take to get help? I've requested help via email several times. The first time was in January 2018. Was told someone would contact me within 5 business days...it's March 9, 2018. Several times I've called the customer service number... Each time on hold more than 30 minutes.

I bought a new radio from the Family Dollar in Asheboro North Carolina at the corner of North Fayetteville and Hub Morris rd. I kept my receipt and took it back the next morning. It wouldn't work. I had it in the box. The cashier said, "Oh we ain't taking that back." I said, "I just bought it yesterday and here's my sales receipt." Then she gets louder and louder. Telling me I had to take this thing way across town to another Family Dollar. Well that did it. I said, "Why the hell should I have to drive across town when I bought this pos here and by the way kid you can show me some respect." I called customer service and was on hold for 58 minutes. And still didn't get to speak to anyone. I sent an email. No response. I now drive 2 miles extra and go to Dollar General. They appreciate their customers. Family Dollar lost over 80.00 a week that I spent on snacks. Drinks. Pillows. Rugs. Cleaner. Etc. Good riddance to Family Dollar and Dollar Tree. You did it to yourself.

This complaint encompasses 2 stores in Washington County RI. We were at the Westerly RI store and we saw an item on the shelf marked at a lower price that it normally sells for. The register said it was still the higher price, we sought out the manager/shift runner. She was rude and adamant to what the register said and made the statement that we switched prices. We left the store and promptly sent a complaint to company, never got a response. The store in Richmond RI was also a bad experience, we shopped the store and while we were there my wife needed to use the restroom, we asked the clerk if we could as my wife is on medication that prompted immediate action when she need to go. The employee told that the facility was not for customer use and that if she allowed her to use it she would lose her job. Not friendly at all. These stores need to be boycotted and not shop there as they don't care about customer service or loyalty.

I called Family Dollar Customer Service and lodged a complaint against the Cheraw, SC store. I was then given the ** complaint number and was told to check with customer service to find out what their determination is. I told the representative that I felt nothing would be done, but he led me to think otherwise. I am following up on my phone call because of the horrible service I received. I don't intend to spend one more penny at the Cheraw store until there is a major change in employees and/or an apology made to me. This happened last week and I was so upset that I had to wait a couple of days to make the call to Family Dollar which I made Feb.8 or 9.

Since April 2017 I've lived within a 3 minute walk of that store, spent LOTS of money there EVERY WEEK! But, I guess since the last month or so it's got a few new employees and new supervisor/manager so it's not as friendly as it used to be. You see, I'm a ** woman and these newer employees as well as the boss must be racist. I talked on the phone earlier about a set of unopened sheets that cost me $5.25. I had thrown away the receipt and needed to return them as they weren't needed by friend they were bought for. They were in the background discussing likelihood that they were stolen?! So when the person got back on phone, I told her, I'm always in the store shopping, and they were NOT stolen. She said bring them in!

I bought 2 set of burner bowl universal for my stove from the store located on Avent Ferry street in Raleigh. When I put the bowls on my stove the smalls once fit in the stove hole but not the big one. I proceeded to return the item within the authorized frame time limit. But the cashier seems to be confused and she does not know what to do. She called the supervisor who was present at the store and they asked me to wait for a second which become 20 mins until they serve all other customers. The supervisor called her manager by phone and finally they decided that I have to come back tomorrow and already that lady manager is all the time rude and unpleasant.

Family Dollar Lincoln Avenue Vineland NJ 08361 - The manager in this store is either on drugs or needs medical help. Twice now, I have asked whether or not they carried a certain item. One time, I was in the store and asked for manila envelopes. She looked at me as though I had two heads. I explained what they were and she still did not understand. I then walked over to the stationery dept and found them myself. When I showed her what I was talking about, she seemed very confused and said "Oh." I have seen her do this with other customers in the store as well.

It's Christmas time, YET... Store manager, Raymond, towed my vehicle after I made it clear I could not afford a towing charge. My truck was to be picked up by my mechanic the next day, on Friday. Raymond was aware that the mechanic didn't get it on Thursday. He knew the vehicle was not "abandoned", that I was working on moving the vehicle. The vehicle only needed to be moved 300 feet to the shop across the street. BUT, he called to have it towed on Saturday morning when he knew that the only reason it was still there was due to my mechanic not getting time to get it moved. While the store manager has the option to call a tow truck, he knows it costs over $200 to get the truck out, + $25.00 per day to remain at the tow shop.

I visited the Family Dollar store in San Bernardino on West Baseline, on Nov 10, 2017. My daughter and I entered the store to purchase some soap. Immediately after we walked in the store clerk announced that everyone was being monitored. This had happened before, on several occasions while visiting this particular store. I complained to the store clerk and asked to speak with a District Manager, the store clerk refused to give me this information. She begin telling me about her personal life, which was totally irrelevant. This store has horrible customer service. The store clerks do not greet their customers, and speak very rude. I would think twice before shopping at this location. Store# 1137.

On today me and my mother went into a Family Dollar store here in Indianola, MS. When we finally was able to check out I went first. We both clipped some of the coupons online so I entered my cellphone number at check out. Mine went through. The associate had rap music playing on her cellphone while she was checking me out which I thought was very unprofessional at first. After she checked me out she proceeded to check my mother out. After she was told her totally we notice she didn't get the coupon discount.

It's obvious to me and everyone who reviews this store that they care nothing about customer service or customer care. Employees here act whatever way they like. They close early, open late, sass customers, sell old merchandise, and keep disgustingly dirty stores. Even though it's currently the most convenient store for me where I live I can't in good conscience give them another dime after today. Worst retail experience ever. Do the world a favor and cease to exist.

I bought a speaker from the Family Dollar in Manchester. It doesn't work. Was told by management that you have to return it for same item and they no longer give refunds on electronic. There's no sign in store stating this when buy the electronics. "So OK I'll take another one." "Well we don't have another one." Been trying since Friday the 20th of October to reach customer service was told I'd get a call back. Still haven't received one. Called again this morning to complain about call back and was told again I'd get call back. I paid 40 dollars for this speaker. I need my money back. Someone needs to answer.

On 10/12/17 I saw Palm Dishwashing Liquid Gentle Care Pink 90fl oz for $5 at the cashier. I was told it was $6.26. When I told the cashier (manager) the price on the shelf say $5 she told me it was a mistake. I told her she need to fix it. Today 10/17/17 I pick up another pink 90 fl oz with the shelf price saying $5 (I took a picture of the price). Went up to the counter. Cashier (manager) told me $6.26 and I said, "We had this conversation before. You cannot put one price on the shelf and charge me another at the counter because that fraud". She told she is not having that conversation with me and refuse to sell me the dishwashing liquid. I ask her her name **. I told I will file a complaint with the BBB and she said go ahead. Store#08829 3710 Nostrand Ave Brooklyn, NY.

We were in the store to buy food and after we got what we wanted we went to pay for it. And we asked if we could cash in change that was like 75 ¢ and the cashier was telling me she was not a bank and they can't do that and when I asked to talk to her boss, she called her over and was telling lies to her and made my kid cry because all she asked for was three quarters and the lady's screamed at us. I am never going back in there ever again.

New managers are not taught properly how to receive checks to put on the register. I have been going to Family Dollar for 15-20 years. I spend 3 to $400 a month in your stores. Every time I go managers you do not have to fill out the checks. Please teach your managers that you do not have to fill out the checks. They will argue you down that they know what they're doing and they do not.

Family Dollar on Wesleyan Blvd. in Rocky Mount, NC. One of the worst customer service experiences I have ever had. The incident occurred when I chose to get into the manager, Michele's line. There were 2 cashiers open and it was plain to see that the other cashier was busy with a disabled customer who was having difficulty paying. Without eye contact or any pleasant words, the manager took the closed sign and slammed it onto the counter and said, "There's another line open".

Plymouth, PA, store manager was irritated that I wanted to return a product I bought on faction in South Carolina. When I got back to my hotel room, I noticed it had been opened and half of the contents removed, but I didn't have time to return it there, so I went to my local Family Dollar (Plymouth, PA). The manager was irritated to be bothered in the middle of accepting a Coca-Cola delivery. I offered to let her continue, but asked how long she thought she would be. Her reply: "I don't know when he'll be done, but I have work to do". She listened to my story and clearly telegraphed that she did not believe me. She thought I opened and used half of the contents of the package and wanted to have my next one free. Personally, I would trust a customer until given a reason not to do so. Product goes missing all the time from retail stores.

I was just told by two of your ** employees that they were not supposed to sell me a pack of cigarettes because I had my teenage daughter with me. I had a State ID. But both employees still told me they weren't supposed to sell me cigarettes? The worst part is they both stated that it was State Law. Never have I been denied or told this in my lifetime of living here. I do not appreciate being lied to and I believe I'm going back to this same store and return my purchases. I live in this neighborhood and I won't do any more shopping at your stores!

This store on 228 Nagle Ave. is the worst when it comes to customer service. Always empty (out of stock) at times when looking for certain items. An aisle full of boxes not opened. Certain cashiers give you attitude for asking a simple question, and only cashier working on long lines taking their sweet time and holding customers up like we are on their time which they have a lack of respect for their customers. This is a poor representation of the name Family Dollar.

I think all should know about the crap your managers cause. I was in the store in line waiting my turn and the shift manager let a customer cut the line (like no one has a thing to do). The store manager came and backed her up for doing so. I got hot and told the manager (due to the fact this is a ** store) that the reason you’re doing so as because I am **. He told me he could do as he pleased. The shift manager got into it by saying no one gives a flying ** as to what you think. I have been a customer there a long time. I have spent around 5000.00 in the last six months in that store, but no more. I will now shop at Dollar General as your management in this store sucks.

I went into store as usual after I finished laundry with cart and pack in tow. Upon entering store the employee that was working said that I had to leave my pack and cart up front. I asked her why because I never did this. And then the manager it was store policy and they always did this. Which proves to be a lie because I always go in there and the manager never said anything to me until today. The sign reads "kids" and since I'm over 50 that does not apply to me. But to make matters worse they started talking down to me, and raising their voices at me. I'm not about to tolerate this behavior. There is no excuse for it. So obviously I will no longer go into this store. There is always a line there. Several people working usually standing around but only one register open.

522 East Cuyahoga Falls Ave Akron Ohio. Very disrespectful employees and managers!!! My husband and I went to this dollar store around 9:30pm. They don't close until 10pm mind you. So my husband asked for a pack of cigarettes and they tell us that they stop selling cigarette at 9 and the manager said they stop selling them at 9:30. So he asked, ''Which one is it''??? Mind you, we have bought cigarette at 9:50 before so why the sudden change??? She told us, ''it’s store policy'', which is a lie... so she stated, ''do you really want the cigarette that bad''? And tossed the cigarette on the counter, so my husband started recording her.

Store #10473: The parking lot and landscape is neglected, there is paper and trash on the grounds, paper cups, plastic bags and other debris in landscape. This is a poor representation of the Family Dollar brand.

I was in your store this morning about 10:05 am. I got a cart and went for milk as I passed the in-store computer and found your employee (MARTINA) seated with a Coca-Cola to her right side, a Gatorade in front along with a bowl of cereal (black bowl fill with Cheerios. Silver spoon in the bowl) and a bag of open popcorn which look like red-hot popcorn and her hand was in it and another soda to her left. As I open the door to the cooler I saw the employee get up from her seat with her cereal bowl walked behind the cash counter where she continue to serve herself from the bowl. I was not the only person in the store. I passed her again and notice her uniform was dirty (both employees were dressed dirty. The other was behind the counter - Yolanda.)

Purchased an item that was not place in my bags. Upon arriving home I read the receipt and I was charged for the item. Searched my car and nowhere to be found. Went back to the store to see if I had forgotten it. The clerk was rude and told me she gave me all my bags and pretty much told me "Too bad. So sad." So my boyfriend returned the rest of the items and the manager fought with him about the return. Finally she returned everything except the missing item. Thanks for robbing me Family Dollar! Better change the name of your stores to Robbing Dollars.

Yes I purchased a gallon of whole milk on 19 June 2017 from this store and when I got home to pour some for my child it came out in chunks. So I brought it back and as I'm in there another person was in there with the same problem. The two people's name was Tristian and Kayla and the responses was "well I'm not taking all that milk out!" So with that being said it needs to be fixed!!! People spend their money on a product that is beyond disgusting! Something needs to be done about this! Very unacceptable and you need to hire people who take their job seriously!!! DISGUSTED WITH THIS STORE!!!

Shambrica or however you spell her name was very rude!! No care what so ever in her job duty. She was rude and didn't even greet me. When I asked her to not put the chips and soap in the same bag she catch an attitude. She then said she didn't have time for all this... meaning she didn't have to explain nothing to me. She was very rude in front of my kids and then started to talk about me to the rest of the customers behind me. I called back to the store to ask to speak to a manager and Devodrick sounded as if it bothered him that I was complaining on his cashier. They were both talking on the background about me. I don't believe why do they hire people like this with no customer service.. bad etiquette. I've gone to this store several times but this is the first time I see someone like this cashier with an attitude!!!

Purchased an edible item from the store that tasted like a cleaning product. They refused to give me a refund stating they tasted fine. What happened to customer satisfaction? Will not be purchasing anything in this store again!!

Myself and 3 others approached Family Dollar on Cooke St in Waterbury at exactly 9:55pm last night 06/14/2017 they were already closed. The employer young lady may be ** or Hispanic. She was short, kind of chunky with glasses, just looked at us, and kept going to the front of the store. I work at Rainbow stores and we would lose our job for closing early. That's really bad business. And I used to love Family Dollar for everything...

My name is Charles ** and I am residing in the city of Columbus and the state of Georgia... I am composing this review in reference to being cheated by the rude and disrespectful cashiers at the Family Dollar store #08860 810 Fort Benning Road in Columbus, Georgia that I have been shopping at for the past five years now. The behavior of those young cashier are beyond my comprehension. I had confronted the cashier about her cheating me out of my money and she had stated that she was only playing around with me. You mean to tell me that Family Dollar is hiring untrained kids that are playing games now to operated their cash register without the supervision of a manager or assistant manager to guide them or supervise their mishap and mistakes.

I am a 58 year old woman, who always believe very, strongly in fairness, however, on June Saturday the 3rd, my daughter, 3 grandkids, and I went into Family Dollar to shop, the store on 75th street in Kenosha Wisconsin. It was one of the worse days of my life. After my daughter and I finished shopping, at check out, a manager of the store, first name James, I'm sure of... My daughter attempt to pay him with a hundred dollar bill. The manager, ''James,'' stated in a very rude voice, "I'm not a bank," to pay with something smaller. My daughter said, "But this is a store," while looking for a smaller bill.

Walk in the store (went there for new headphones) and I pick two out that I was trying to choose between. So I pick one, put the other on the shelf, start to walk down the aisle to look for Castor oil and a man comes over and tells me I have to leave my purse with him! (What so you can go thru and take what you want or even let some else walk away with it.) So I said whatever, tossed the headphones and as I'm walking out another girl walks in with a purse similar to mine. Does he say she needs to leave her purse with him as well? Nope just me. I've been in that store before. Didn't think it was the best store but now I refuse to shop at any Family Dollar and I'll make sure family and friends don't either. That was so rude and uncalled for.

This store is by far the dirtiest and most unorganized of any I have ever been in. Even the entire parking lots has trash all over it. Inside it is worse, aisles are cluttered, difficult to pass down, shelves in disarray, poorly stocked and never straightened or well stocked, many items not priced, never any help to assist you in the store, usually only 1 person at the register. Not very friendly and it is getting real easy to drive on by and go further down the road to either Dollar General, Fred's, Dollar Tree, or all the way to Walmart. I even saw a huge rat the last visit in my way to my car. It is truly a store.

As I'm reading the disgraceful reviews, mostly entailing, horrible, abusive behavior from Family Dollar associates including managers and even on the corporate level, I'm appalled and find it incredible that this company and its employees have not faced legal repercussions, let alone the fact that they are still employed and there seem to be no repercussions at all has got me almost speechless... Almost. My experience with the store in my town has always been less than pleasant but the last time was one of the most degrading, humiliating moments of my life. I overheard the employee talking about me to another customer, accusing me of stealing while there is also a line of people waiting behind the customer that she's bashing me to.

I am writing to let management know that customers are being treated unfair. Store hours should be honored no matter what. I walked up on another customer and employee arguing about store hours. It was approximately 10 minutes before closing. I knew I didn't stand a chance on getting in because the employee asked the customer to go home. The customer was so upset. She was using profanity. The employee threatened to call the law on her. She had small children with her. All the employee had to do was let her in, but she stood there with the door locked. It could have been an emergency what she needed. I didn't say anything. I left and went across the street to Dollar General. They were also getting ready to close but they let me in because it still wasn't 9:00 yet. I told them what happened and that I was grateful they let me in. The Family Dollar Store need to honor the store hours no matter what. It will stop a lot of DRAMA!!!

My wife and I went into the Athens Tn. store on Thursday, May 4th at about 5:00pm to pick up a few items. My wife proceeded to the store associate for a price check and was attacked by a lady who was a poster woman for **. She was the most inconsiderate person I believe I've ever met. This person attacked my wife, in the company of other shoppers, with the accusation of her stealing from this store and presented a photo of my wife and a product that we do not and have never used. I do not know the logistics behind the accusation or the photo Family Dollar Store presented to us. If this were a legitimate situation why was there no notification of authorities. Myself and my wife will be more than happy to rectify any legitimate claim this store may have.

Everytime my son goes to Family Dollar at 2435 Harrison Ave, Cincinnati, OH 45211 the employees are rude to him. My aunt talked to VP but it seems the employees do not care what their boss say. My son went in to get me a pop and store manager told my son to get out. He was not allowed in my son had me on phone listening to them treat my son like dirt. The manager said she was going call police on him and that she is manager she can do what she wants. The store stays open til 9 pm and she said at 8:20 pm she closing the store. This employees need to be stopped.

I'm sick and tired of Family Dollar where I live. I shop both stores in Syracuse NY zip 13208. This is my 5 day that I been going to family dollar. Since day one I walk in employees see my return. They just holler, "No no no." Then ignores me and say, "We can do the return." Next they say no again to come back and see manager Kevin. "He will be there in the morning." 3rd day I call in before going. Is been rainy out I decided to call first. I'm asthmatic and is quite a walk to store. Kevin the manager said to come in for return. He will do it. I go 30 minute later. Kevin left the store. I feeling kind of tired 3rd day. 4 day I walk to store. Employees again say, "No we can't process returned. We're not allow plus there is no card for the return for store credit." They are totally wasting my time. Slowing me down. My week has been ruined.

I actually have a major complaint. Well to start off with I have been in store 4704 three times this week with the same cashier and on two of the days the store manager Tammy was there the cashier is a trainee and her name is Kathy. Tuesday my fiancee and I went into the store to get a few things and I had encountered the store manager Tammy and cashier Kathy talking bad about my fiancee which is so not right on many levels. He was just rushing me up in the store because he was tired and just wanted to get home so they both didn't think I could hear them and was saying how mean he was, how he was this and that. That crossed the line itself but mom works there and didn't want them to take it out on her so I didn't call in right away.

Came in with my children for school supplies. Informed one to get what he like which he done within my eyesight. New management told him to be with parent. I informed her he's ok cause I’m watching him so we continue around the store... When I proceed to the front I asked what would you say to a child if he's alone cause she didn't know if I was there then she Assumed he bother things... Went back and forth. Informed her go to the parent first and don't say nothing to my child especially if you categorizing beforehand... We been coming to the store for years. Never had a issue. It’s all about not assuming what you think may happen. Every human isn't the same. Allow customers to enjoy their neighborhood store...

This store located in Orlando 2532 W Colonial Dr, they have products out of order with the wrong prices posted, the bathroom has been out of order for over 2 yrs, they run out of bags and put your paid for products in garbage bags, it's very overwhelming for paying customers, and when I see a product and it's under a certain price tag, that's the price I'm looking to pay. I know sometimes people will move items, but I'm talking about a bundle. When I get to the cashier and see that the price is rung up different from the price tag location and let the cashier know instead of that cashier taking a walk or asking for assistance they will literally argue with me as if I'm someone out in the streets. So sad.

During my visit to the Randolph, MA Family Dollar store, the experience I received was beyond disrespectful. As I waited in line, there were 2 cashiers, one discussing personal information with someone who was not even a customer and another who was assisting a customer check-out while eating a chocolate cupcake with her hands! I continued to wait for the other cashier to finish her non-customer conversation so that I could be on my way, instead the cashier who was eating the cupcake called me next in line.

My 83 year old mother and I went to get a refund from Family Dollar #11835 before 10 am in the morning. We were owed a refund because the day before we were overcharged for 2 items that equaled $7.85. They did not have bags for patrons to put their merchandise in. We used a big box. Bags were not available until 5 pm. It was 3:08 pm at the time, we were not going to wait. That was ok. Because it was ice cream the clerk charged me again for 2 items. My mom called the store to let them know we were charged for 2 items. She told them about the item, they said it would be handled in the morning.

Store 11090 was the worst Family Dollar store that I have been to in my life. I regularly shop at Family Dollar, not only for the low prices, I come for the convenience, being a mother of three, how I can quickly come in the store and leave. Tonight, I was appalled at the loud rap music behind the counter and I listen to rap. The cashier, who was young and immature boy, was not only being indecent in front of my kids by cursing and being vulgar towards me but was loud and rude to several other customers.

This store alarms everything, including the cheese and the food. They are so paranoid about theft, make me not want to go into the store. They are only a little better than the Shell station across the street, which is so paranoid about theft they prohibit people wearing backpacks in the store. I wish there was a better store nearby, but it's the only one in my neighborhood.

I see that the Family Dollar is raising money for the Veterans. They have a HUGE candy setup selling Reese's peanut butter cups. So every time you go into a Family Dollar ask them how much goes to the VA. This is a scam to sell candy so the winning store can split the prize. Nothing goes to the VA. So please if you see a store with this contest please contact The Va fraud department at 1800-827-1000. Ask for the fraud dept.

PROBLEMS AT Family Dollar With MANAGER. My wife and I had just been at the pizza place next door to Family Dollar on New York Ave in Deland. We went into FAMILY DOLLAR to get dog treats. Picked up the dog treats. Started down the aisle and we notice Folgers Coffee, several cans with a large price tag of $5.95 under it. Since we drink Folgers, thinking that was a sale price we picked up a can. There were several cans of coffee above this price label so. It was not the case of one or two cans moved out of place. At the register the coffee rang up as $8.50. My wife called this out to the cashier's attention. He went back to the area with my wife where the coffee was and saw that the coffee was in the wrong place. The clerk then switched about 4 of the cans to the proper place. Explained that the coffee had been put in the wrong place. He said that he would let us have the one can for $5.95. Then went back to the register.

The reps at Store # 00525 in Tallahassee, Florida are unprofessional/lack of job training. On Feb. 27, 2017, I purchased 2 pair of toddler shoes along with some cleaning supplies, the cashier put the receipt in the bag with the cleaning supplies, in which I apparently threw away. One pair of the shoes were a size 5 and the other a size 7. The size 5 were too small and the size 7 were too big. On February 28th, I returned to the store with the shoes with ALL tags intact, the plastic piece still holding the shoes together, in the fresh Family Dollar Store bag, and waited in line patiently, while the cashier (Chuck) held a conversation with a female at the counter about another female he had just gotten a phone number from (while on the clock), then he proceeded to talk across the store to another male employee about receiving the girl's number, and if she had given him the wrong number, he wouldn't care because she wasn't that cute.

I go to the Family Dollar in Grand Ledge, MI, at least two or three times a day usually, and have been for a decade. I have never had a single bad experience in this time, until the new manager came. She's never been particularly helpful or friendly, but today was the last straw. I got my things, and went to get in line. While in line, I overheard her talking to another customer about someone with mental illness who physically touched her, and said something along the lines of how mentally ill people should not be allowed to rent rooms to people or have custody of their children, and there was NO EXCUSE for anyone to lay their hands on someone.

The Family Dollar in Arena Plaza on 1041 Main St is now Dollar Express. They said they changed their name a year ago. Why haven't they changed the name in their sign. Why do they still say Family Dollar? They verbally told me they are now Dollar Express. I wanted to buy a gallon of milk at $3.60. I only had $2.60 on my EBT Card. I wanted to pay $2 in cash and $1.60 on my food stamps. They wouldn't allow me to pay half and half. Half cash and half food stamps. I had to have $3.60 on my food stamps total or more money on my food stamps in order to buy a gallon of Milk. I was not allowed to pay part in cash and part in food stamps. Why are they doing this? Why is this location the only location that is doing this?

As my daughter attends youth group in Selbyville, DE and I do not want to drive home which is an hour away. I decided since I have not been to the Family Dollar in a long time. Maybe they would have spring, easter items to decorate. I also needed other home supplies and thought to check out what they had. To my surprise they had nothing. The case of water was 4 dollars which is 2 dollars higher than my local store. I picked up hand towels which were 5 dollars. As I looked around for 15 mins. I decided it was not worth buying the dish towels at this store and it would be cheaper to actually go to the dollar general store around the corner.

Return policy - I bought a air mattress with a pump. The pump didn't work so I went to Walmart due to Family Dollar was closed on the same day and purchased another air mattress and a pump. Took the one I got from Family Dollar back the very next day with receipt and even showed them where I had to go and buy one from Walmart the same day and they still would not refund or give me credit of $22.00. They said read the fine print on the box the mattress and pump came in. This is so unfair. They should have to tell you this before you pay. I have never seen this before.

The Family Dollar store on W Jefferson in Ecorse, Mi is usually cluttered or disorganized depending on who is working. Employees don't care about their customers. They are rude, don't want to help. As they are ringing up customers, they are wearing an earpiece and talking on their personal phones. You ask to put in your phone number to do the smart coupons and they tell you to wait a minute, then they total out your order and tell you "Oops, too late, I can't go back". I would have saved almost $12 using those coupons!!! Needless to say, I LEFT MY PURCHASE SITTING THERE UNPAID FOR!!! Without being able to use the smart coupons I didn't have enough money. But yet I've seen them allow people to buy cat or dog food or cigarettes with the bridge card. THIS STORE IS RIDICULOUS!!! I WILL BE SHOPPING ELSEWHERE from now on!!!

I went to the Family dollar store in Ayer Massachusetts on Tuesday 1/24/2017, store no.11443. When I went to the counter to pay for my products there were two employees working. Both of them were playing on their cell phones while I stood there waiting at least 4 minutes, I finally asked which register was open and One of them responded, "This one" which is the one I was at, it took him another minute before he finally put down his phone and rang me through. I was highly upset, Employees get paid to work not play on their phones and especially make a customer wait. That is not right... I later called to get the corporate number and asked if a manager was available. The man I spoke to told me he was the asst manager named Leo, this was who rang me through I recognized his voice.... Something needs to be done about this.. I work in customer service and we definitely don't treat our customers this way. It's simply wrong...

I went into the Family Dollar Store on Bristol Road in Burton Michigan today. Mind you I go in that particular store very seldom due to the fact every single time I go in there I have a bad experience. Today topped it off. They were obviously doing stock. There was a bunch of containers in the aisle way pushed off to the side. No big deal but my purse caught the lid of one of the containers sitting there and I knocked it over. Another customer said "oh that's nice" with all that stuff out there. I said "yeah it's always nice walking through a bunch of crap." The manager an older ** woman pops out from another aisle and says "well if you would have asked I would have moved it out of the way" and in not very pleasant tone. Due to my past experience with this particular woman I responded "I'm sorry. Was I speaking to you. I was speaking to the other lady not you."

DO NOT I repeat DO NOT use your debit card with this company. I normally shop there at least 5 times a week for the convenience of it being near by home. On the particular night I had to stand in line for 20 minutes. There was only one cash register open and the line had formed down almost to the front door entrance which made it hard for customers to come in and out. The cashier was very rude to a customer that she mistakenly charged her for out the same item four times. When it was finally my turn she rung up my items and I inserted my card for payment. Because it took the debit machine a little while to say approved the cashier claimed to suspended my transaction. She sent down to the next register where she asked me to enter my pin and card again. I asked her would it debit my account twice because I made a huge purchase and I didn't want my account debited twice. She assured that it wouldn't.

31 December 2017, I conducted business at Family Dollar 9430 Cullen BLVD Houston Texas Store number 01524. I purchased 15 picture frames and requested for A-Meshia to assist me. She refused to do her job and made a large scene in front of customer. A-Meshia, has no respect and does not value the customer or her position as a cashier. I strongly believe this store has a problem providing good customer service. I'm requesting for this matter to be resolved and investigate this store customer service. Please contact me at **.

I encourage you to not buy any toys from Family Dollar that is battery operated because you will not get your money back if you try and return it even if it's not working properly! I bought a Falcon drone. My husband try flying it with my daughter. It didn't work like it was supposed to. I went back. I spoke Mgr. I told her that they tried flying it and did not work properly so she said to bring it in and when I did she said I was unable to return it because it was damaged. I told her before taking it what had happened. She handed it back to me and I told her to give me a new one then because this one was not working properly. I preferred store credit because I didn't want to deal with this happening again. She said no and handed me another one. I was totally upset. I will never buy toys from there again!!! BEWARE!

Ms. Asaneth ** (cashier), and Mr. Carlos ** (Manager), were inept or incapable of counting $4.00 in dimes for a Gatorade, and 2 sodas. They keep claiming it has to be in rolls and refused service because inability to count. This young lady exudes loathsome for her job, since the store opened. I asked the manager in English and in his native tongue Spanish to show where in the Family Dollar Manual does it state $1.00 in dimes have to be in a roll.

This complaint is to address the less than stellar customer service I received this morning at approximately 9:00 a.m.at the Family Dollar location located in New Orleans, La. located on 4525 Old Gentilly Rd. When I entered the store I proceeded directly to the frozen foods section since I had seen some advertised products in a weekly mailing earlier that morning. Once on that particular aisle, two individuals, a gentlemen who appeared to be a vendor and one of your "star" employees Ms. ** (whose last name is unbeknownst to me, because it was not visible on her name-tag, was standing on the end of the frozen food aisle talking. After two or three minutes of me perusing the frozen food cases on one end of the aisle Ms. ** asked if "I needed anything." To which I replied that "No, thank you. I was just looking."

On Thanksgiving Morning around 10AM, at the Family Dollar Store # 10976, in Rising Star, TX. I was assaulted by the Manager for being a cop's mother. Went to counter to pay for items when the store manager asked me if my son was now a cop here in town. I replied "yes, when he suddenly grabbed the items out of my hand, reached over the counter and shoved my buggy away from me, while he yelled that my business was not welcomed there! Stunned, I asked if he was refusing me service because my son was a cop here in town? He yelled back, "YES I AM!" I have reported him and incident to both the District Manager and our local sheriff's dept.

For months my sister and my 3 year old son have been treated rudely by Pam at the Loysville PA store. Today after being on the road most of the day we stopped at Family Dollar and they went in while I waited in the car. He was cranky so she brought him to me and went in to pay for the items which included a toy car that was sitting on top of the other items at the register. When my sister came out and checked the bags the car was missing and was not on the receipt. She went back in to get it and was told it wasn't there. When my sister informed her it was on top of the other items Pam said, “Maybe if he learned to behave he'd get what he wanted.” Well Pam neither my son's behavior or what I choose to purchase for him is any of your business and how dare you make either that comment or decision.

I visited one of the local Family Dollar retails (located on Fulton Road, Cleveland, OH)... And trying to pick up some Christmas gifts for my grandchildren. And was fairly disappointed in the selection of dolls that represent diversity. Of about 60 dolls, I could count on one hand, the number of dolls that were **, Hispanic or Indian. In an age, where race relations is still a sore topic, I'm appalled that Family Dollar do not properly represent a customer base that is inclusive to providing a diverse selection of products. I would've liked to purchase a doll that was a different color outside of **, but because the selection was very low... I found myself thinking that this is not a store that I would want further support with any purchases. It's Christmas time... for God's sakes. They should have a better selection than just ** dolls... Shame on you!!!

I am a regular customer but will never come back! :-) This rudeness towards ** woman is typical here in rio Grande valley however I have never been treated this badly and humiliated by any other store here and trust me I have been treated very badly! The cashier working at 5:22 pm on nov 29 really needs to be fired. First she wouldn't speak English with me. Second I asked her to help me find a different item for a girl, not a boy. She said, "If it's not there we don't have," ok but it was with toys and buy one 50'off next. She pointed to toys as there... however as she responded as I asked if it was gonna count as 50 off - she said no toy only.

I am not sure if it's just called the Family Dollar Store, only know Worland Wyoming is small and a bad place, and no, I will never go there. After my son got put in jail for nothing!! He walked in, and got kicked out!! He even made a video of it, and told them "I am recording this from across the street!!" He asked why he was being kicked out!! I guess it was about a video. It was not mean, rude, or nasty, just a video, as he, yes, has borderline schizophrenia. All he wanted was an electric blanket!!

Family Dollar at 89th and Stony Island hires waste removal companies that illegally pick up trash during non business hours at 3 or 4 AM. This store is in a residential area so it disturbs the entire block of residents. I have consistently asked for them to change their waste/disposal hours and function at the time that the law states that they are allowed and they have rebuffed my concerns. Family Dollar operates like a low level discount store and practice the same level of service to the neighborhood patrons that have asked them to politely change their practices and respect the law.