Family Dollar Reviews

This happened on Feb. 8th, 2014. Purchased 12 items, 7 of them rang up wrong so I wasn't angry until poorly trained mgr. didn't know how to handle a customer refund. I had sale paper, receipt, and one the items that was marked wrong due to the fact the vendor marks them but in register they rang 29 cents more than on my package. He still was between lost and found, still never corrected anything, told me to come back which would be 4th trip. 2 trips closed due to bad weather which we never got any of but nevertheless third trip is when Mr. lost and found either didn't have the know how or was just plain Stupid.

I couldn't even shop there! I went in yesterday and the floor is disgusting and the cashier was rude. The aisles were blocked and there was merchandise all over the floor. I couldn't even shop, it was such a mess!! I just left the store. I used to shop there but haven't been there in months. I won't be going back there anytime soon and will be telling my family and friends how bad it was. This store is in Lebanon, PA.

The manager at store 499 is so rude. They need to fired her. She talks to her cashiers like they ain’t human. ** talk to customers bad also. Fire that lady. I call her “Devildene”.

Several times I visit Family Dollar store in Sangaree, Summerville, SC where Marie ** is a manager there. She is always rude to my family and me. On one occasion, she would not let me exchange a shirt I had just bought that same day and did not wear. She's always rude with me when I come into the store.

I walked in the Demote Store and the employee named Susan was smoking inside the store at the door while being open. When she was called to the front to check me out, she walked right in front of me cutting me off. Didn't say a word to me at all. No thank you. I have never complained before but I feel kindness is important in customer service. I don't want to go back there if she is working and she shouldn't represent the store because otherwise the store is great.

When I took on the Assistant Manager position after being promoted from Asset Protection Specialist, I was so excited. I was transferred to a store that had really bad inventory. I was told to go in and make a change in the store to make the inventory better. When I got there, I noticed that the associates in the store were basically doing what they wanted to do. They were not following company policies and things were being taken from the store with no purchase. Cashiers were using manager keys and ID numbers to do returns and refunds. I started reporting these issues to the district manager after I tried to talk to the store manager who didn't respond at all. Over the next months, things got worse and the store was getting lots of complaints from customers. The store was filthy and when I would clean, it would go right back to being filthy. Anyway, the store manager started to get frustrated because he was on the verge of losing his job because we failed inventory again.

I submitted the following complaint to their customer service department and they ignored it. To me that is equivalent to condoning their associate's behavior and they have lost a customer. When I shopped at the store today, July 21, 2013, a lady who I later found out was the manager started following me around the store. As I was getting in the line she rudely came up very close behind me and got something out the drink case. When I got closer to the register, she again rudely walked up too close to me. I wanted to exchange a can opener that didn't work and she said she wouldn't return it because I bought it a month ago. The cashier was also rude making a comment about how it looked and I used the can opener a couple of times and it just stopped opening cans. The date on my receipt is June 23. I told her the receipt didn't state a time limit for a return and that it didn't work.

I was at a Family Dollar getting ready to check out and a man ran in with a gun and robbed the place. I ran and hid, and while hiding, some stuff that was stacked up fell on me and messed up my back. I've missed work, panic and anxiety attacks, and scared to sleep with the lights off now. Their insurance company won't cooperate and to make matters worse, the store had just gotten robbed a few days before and the police says that store gets robbed all the time and still they will not provide security, and then owner of that store told me "Getting robbed is no big deal." I don't know what to do at this point.

I was recently a shopper at a Family Dollar located in Westover, WV when I overheard a Man in a black shirt that said Family Dollar on it, talking to an employee with a lot of disrespect because he said she didn't greet him at the door!!!! However this young lady had 4 people in line to check out... So in her defense she was doing her JOB!!! There is no need to talk to your employees with disrespect!!! I have a state job and I know I wouldn't dare talk like that to any of my fellow workers and employees. This man was out of line. I heard one of the other workers say his name was R*** a district manager. once I realized what his position was, I was sickened to think this man with such a horrible attitude would be hired on for his position.

I had an awful experience at the Family Dollar store #5644 located at NE 81st St., Miami, FL. There's a rude, ignorant, racist cashier by the name of ** who got angry and started to curse at me in Spanish and stated that I DID not know what I want, simply because I wanted to switch a product for something that cost less. When I told her she's not supposed to talk to me that way, she replied that she can talk to whoever she felt like that to. The manager whose name I think is ** just stood there and DID nothing. They are very racist toward other race besides theirs. I left the store without purchasing anything. If ** continue to work there with that same attitude and have no respect for the customers, that store is going to go out of business!!!

I shopped at store no. 8465 in Cleveland, Ohio earlier today. Upon arriving home, I realized the cashier had not given me a receipt. I called the store and was told by the person answering the phone that since it was that long ago (fifteen or twenty minutes), I would have to come back to the store and they would have to go back through the computer and find it. I am sure the register printed out a receipt and the cashier just failed to give it to me, so she should have had it at her register. Some of the cashiers at Family Dollar store are very careless and this happens quite a bit. They should be better trained. I will be watching to see if I am charged more than I should have been. I will find a Dollar General or Dollar Tree store in which to shop in the future.

We bought a few items at the store in Unadilla, GA. My husband paid with his debit card and since most of the purchases were mine, he didn't really check the prices. We stopped at two other stores on the way home. Once home, he balanced the checkbook and without thinking tossed the receipt in the trash. Looking at his online bank statement the next day, I told him that no way did we buy $43 worth of items. Of course, we couldn't find the receipt. We went back to the store and explained the situation to a supervisor. We told her which register we were at. She said she would go through all the receipts and asked us to call her in the afternoon.

I just moved in the area and normally don't shop at Family Dollar but that being the closest store, I decided to pick up a few items there. Upon checking out, the clerk said that the register was acting up and they could not give (us) the customer a receipt. I really needed one because I was shopping for someone else as well. The manager came up and told him to call someone, I don't know who. But the line was long and the manager kept checking in the coke man counting coke bottles. I asked her to give me a handwritten receipt. She never spoke to me or looked my way. She asked the clerk what I purchased and scribbled something on a torn up paper and handed it to me not even looking at me. I asked her name and she wrote something down. I think her name was Adia. Very, very rude and she was supposed to be the manager? Store #017525.

Family Dollar, Beacon, NY - I am extremely dissatisfied with the lack of integrity, pride and compassion of not only the employees but the company itself for having the audacity to create a store with absolutely no consideration of the customers who are the ones that make it possible for them to profit. Aside from my horrible experiences at Family Dollar, I was shocked after reading the reviews here to see that people across the country are experiencing the same thing! This is obviously a company that does not care about family and is only concerned about making that dollar! The employees are a complete disgrace to the customer service industry. The people who hire them are equally disgraceful.

My 14-year-old daughter, her friend and I went to Family Dollar in Meadville, MS to make a small purchase for our guest. While I was looking at an item, my daughter and her friend (with my permission) walked two aisles ahead to look at something else. I heard a small ball bounced twice on the floor and immediately heard the employee say in a very loud and rude voice, "I know you aren't bouncing a ball in this store, and I know that you are not walking in the trash that I just swept up." By the time she finished her smart alec sentence, she was looking at me! (I had walked over there to see what her problem was.). I asked to see the manager or her superior right away. I was informed that her manager was at home. I said, "Call her." She said, "I can't do that. She's probably asleep."

Today, Tuesday, March 5 around 3:00 pm, my 20-year-old mentally disabled son picked up three Peanut Butter Snickers, and later as he was shopping with me, he put them down and decided he wanted Chocolate Chip Cakes. So as we were walking to the counter to check out, the manager, Mike, asked my son what he did with the candy that he picked up. It was the way he said it that embarrassed us. There were people in the store just looking, like my son stole the candy bars. This is not right at all. I wanted to report him to the head office. I just need to know how. It's the Family Dollar store in Winston-Salem, NC.

The Family Dollar in Brunswick, GA store # 04826 refused my tobacco purchase because I didn't have a license. The only ID I had was a passport. The fact that I paid over $100 on a passport, I believe I should be able to use my passport as an ID too. How is this fair treatment to customers who don't have a license and only have an ID?

The store manager ** of store 6033 in Pine Grove, WV is rude not only to her employees, but also to us customers! She gossips to the customers about the employees and also other customers. She is very rude when you ask her a question. She also uses her cell phone continuously while waiting on customers. I feel sorry for the employees who work for her because she whispers to customers about them and points them out while gossiping about them! Another huge complaint that I have is how filthy the store is and ** just says that, "There isn't enough payroll to cover cleaning." I am going to go elsewhere to shop to avoid having to deal with people like her! There are many unhappy customers in Pine Grove who are going to other places to shop to avoid her!

My friend was in the Family Dollar store in Cookeville, TN to purchase a bag of cat food. While there, she saw a display of storage units (wood frames with cloth baskets) that looked like something she could use in her home for her grandson. While looking for a price, she tipped one of the boxes forward to see if she could find a price and when she put it back, the adjoining display of bookcases fell. These boxes weighed approximately 10 to 15 pounds each. The store manager even acknowledged that the bars holding the product on the shelf were in need of replacement and had requested they be replaced some time ago through the corporate channels.

The Family Dollar in Burgettstown is dirty. There are never carts inside the store, and I always have to go outside to get my own shopping cart. Then when they bag my purchases, they never have medium bags. They put 2 items in a small bag and when I pick up the bags to put them in my car, the items always fall out. I have made several complaints to the managers about the small bags, how dirty the store is and the shopping carts are always outside; but nothing ever gets done about the complaints. Also, when they stock the shelves, they have a huge cart in the middle of the aisle and customers have to go around to another aisle to get the items they want. Not to mention how dirty the card swipe is; there were actually crumbs on it today. I think I will just drive 6 miles to the McDonald’s store to shop from now on.

A Family Dollar employee named Tiffany accused my daughter of stealing. She checked her pockets and everything and did not find anything. She called the cops; they did not find anything. The employee then was very rude to my entire family. She did not want any of us in the store. She told my daughter she was not allowed back in the store. If something is not done about this employee, I am thinking about getting a lawyer. It was on 1-24-2013.

On 12/20/12, I went to make a purchase. I used my debit card. The cashier told me “Swipe once, and then put in the PIN.” Assuming it failed, I swiped again and put the PIN, and she said my card was declined. I said, “Declined? It can't be.” I had $30.00 cash on me; my purchase came up $42.01. I ended up getting some things and putting the rest back. I contacted my bank. They said the card was fine, funds are available, and there’s no hold on the card. I was told by my bank, TD Bank, the transaction went through and then she reversed it. Why? I cannot answer that. All I can say is I have not gotten my money back. I filed a dispute so my bank is investigating this matter. I contacted the store, insisting the charge didn't go through. I don't know what to believe. I hope to resolve this. I feel more like a suspect than a victim, now that the finger-pointing has begun. They have poor customer service. It’s disgusting and frustrating all the same.

I am tired of going to Family Dollar and being told that I have to pay tax for the diapers that I buy! The only type they charge tax on is the Luv's brand diapers in the box. When they scan the packages of diapers, rather than the box, they scan with no tax as well as Huggies and their brand of diapers also scan with no tax. I have asked them on many occasions to please talk with their management or corporate. All I get in return is an attitude from the workers. They look at me as if I shouldn't be mad about paying $1.42 in tax each time I purchase a box of Luv's (I have twin girls who are 2). I have asked them to give me a number to call but they never have any information on who I can contact and they always say they will get back to me about this situation! I am so annoyed because every time I go in there, I wait on a very long line only to be made out to look like a fool! Then, instead of resolving my issue, they tell me it's not their fault and ask if I can please step aside so they can deal with the next customer. Please help me resolve this issue!

I witnessed the cashier falsely accuse a woman of stealing and wanted to check her bag. She touched private things in her purse, only to learn she was absolutely wrong. The cashier was rude and disrespectful in the process and did not even apologize to the woman after she was proven wrong. The manager was nowhere to be found and the cashier could not even explain the reason for the false accusation. If this is the kind of employees Family Dollar is hiring, I will no longer be shopping there. The company needs to do proper training of their employees and hire professional security for matters like this. I was angry for the woman and left my products on the counter. This is the Family Dollar store #2871 located at 6201 N Front St, Adams Run Shopping Center in Philadelphia, PA 19120-1541.

I was a recent customer that was treated unprofessionally by your staff at a local store in Beloit (#00882), which I found to be upsetting. Your assistant manager L. was on the phone with her manager complaining about an employee. I suggested to her that she should take the call elsewhere since she was finding fault with an employee, instead of bashing her in front of customers. I was then ridiculed and laughed at by her friend that was there. I will no longer shop at this store.

I went to one of your Family Dollar stores in Texas. When I checked out, there was a very nice pleasant clerk who checked me out. She wished me Happy Holidays and I in return said Merry Christmas. She said she was not allowed to say that. I find it appalling that a store, which is so greedy to be sure, market their Christmas merchandise and make a profit on the Christmas season, will not allow their employees to wish the customers Merry Christmas. If you do not want them to say this phrase, why sell the Christmas merchandise? Until we the Christians in this the United States of America speak up and let the businesses know we do not like it, there will continue to be more bloodshed throughout our country. As a customer behind me stated, there is only a few who are against wishing you a Merry Christmas. Your management needs to seriously consider the consequences of this and what is happening in our country today. May God Bless you and your company. Merry Christmas and Happy New Year.

I went to Family Dollar (store # 08440) on Sea Island Pkwy in St. Helena Island, and the cashier was so rude and nasty. She was loud talking "customers" across the store. Her name is Nastasha **. I was coming to this store for a month, and every time I come, she’s always picking arguments with me. I will be talking to my lawyer tomorrow, and now that I have proof of what she's doing, I will be spreading this video all over the internet! If you’re trying to go to Family Dollar with family, please don't. You will be awakened by how rude and nasty some employers can be!

I went to Family Dollar in North Chattanooga around 4 pm. The lines stretched to the end of the store literally and no one seemed to care. When I did get to the checkout, the cashier informed me rudely that my coupon was incorrect. As I kindly explained to him it was not, he proceeded to rudely demand it was and hold it up for the store to see then handed it back. Rather than continue arguing, I left never to return.

The Family Dollar Store there at 256 Anderson, SC doesn’t have shopping carriages. It’s dirty, the bathrooms are filthy and the store manager is lazy. She didn’t bother to help when I was in line with 5 people in front of me; she was outside smoking a cigarette, talking to another person. I’ve never seen a store so dirty. Somebody needs to re-do that store, I can’t even take anything off the shelves without having to move something. It’s crazy.

While in line to purchase, I heard the female manager speaking to another employee behind the counter on how people from other countries should go back where they came from because they don't speak English. She just doesn't trust them and she cannot stand when they walk in the store. I heard enough and told her I would be complaining to corporate; and my family, co-workers and members of my church would hear about this. She is going to lose customers. I have also heard that store falsely accused customers of theft and just plain rude. I have experienced their unkindness.

I work for Family Dollar in Smyrna, GA. The manager is very rude to me, all my co-workers and the customers. All she does is stay on the phone giggling and laughing. No help at all. She treats us wrong all the time, talk to us any kind of way. Very disrespectful. To the customer, she has no people skill. That's what happens when you know someone who can get you a job. My co-workers and I work eight hours shift or more. She goes in and changes our time always. That is stealing. I have been there for four months and she's still doing it. She has her boyfriend and husband working in the store, and not paid to be there on the clock. Every customer who comes in this store gets treated bad. Something needs to be done. That store will have no customer soon. I will report this to the EEOC for some help.

The manager at the Family Dollar Store on 16325 NW 27th Ave. 8243 was very rude. She was not helpful at all. Customers were waiting in line while she talked on the phone giggling and laughing around. The cashier called for her help and she said wait in a rude way, then we waited approximately 8 minutes for her as others left the store. I will not recommend this store to anyone.

Family Dollar will let some people with bags and deny others for no reason. This is unfair policy and discrimination; bad people.

I am 67 years old and have never ever been in any kind of trouble. I was shopping in store #7933 at 501 E. 79th St. last month. A manager or guard came up to me and said I put something in my purse. My husband was just walking up with the cart and asked what was going on. I said, "This man said I put something in my purse." My husband and I got so upset. I could have cried. I threw my opened purse in the cart, he looked in it, and just turned and walked away. My husband told him as much shopping as we do here, we will never be back. He didn't even apologize. I've written three letters to the corporate office. They emailed me saying they sent this info to the store. This is so ridiculous. It's a shame. They were already rude once to me, so why would they send an apology, a gift card or any coupons or anything? To me, they don't care. Sad, but true. I am still hurt and upset. No more Family Dollar shopping for me.

Racial profiling: I was shopping getting something for my daughter for school. So, I decided to browse and look for something for my son. One of the cashiers asked if I needed help; I said no and proceeded with my shopping. As I was getting an item for my son, the associate asked me where were the items that I was going to purchase for my daughter; I said "they are right here." She’s accusing me of shop-lifting, and it made me upset. She didn't apologize. So, I'm no longer giving that store my business.

I was at the Family Dollar at 836 S. Federal Hwy in Stuart, FL and attempted to purchase a patio umbrella. When I walked up to the register, the clerk answered a personal call on her cell phone while we waited in line. The umbrella did not have price so she made me bring the empty box to the cash register for the SKU. I assumed she was the only clerk in the store (on a Saturday). There was no price on the box so she had me bring a piece of patio furniture up to the register. Instead of checking me out after her last customer, she made me wait. I started to complain. The customers were willing to let her check me out after having to work for the umbrella, but her comment was that I could wait or go to Walmart and pay a higher price.

Rugs dirty, stacks of drinks, water bottles and sodas all right at the door. Secondly, the manager is rude and unfriendly. She doesn't even say thank you when she gives you change. My neighbor mentioned to me today about her and the store. I said, "Yes, I know her and you are right about her attitude." Why is the door area overcrowded and dirty? This woman manager does not have business acumen to be a manager of a store to create an environment to make you want to return again and again.

I have been trying for employment with Family Dollar in Port Jefferson Station, NY for months now, after an advertisement was posted in the window I applied again! I’ve had numerous phone conversations with ** about employment. I’ve applied online, to be told they "can’t find my app". I was asked to come to the Farmingville store yesterday (5-4-12) for an "interview" with the district manager. I did, only to be told to re-apply online. The store’s computers were down so I was sent to the Selden, NY store. The clerk there advised me "not to bother" because 25 minutes into the app, the program crashes!

The Family Dollar store #04878 at 5324 Virginia Ave. in South Saint Louis is dirty. The parking lot is nasty and filled with pot holes. The manager said she doesn’t care and it shows. For the past couple of days, they have been out of bags and they are using trash bags to bag our items purchased. It is sad how ghetto this store is. I only go in there to spend food stamps and very little cash. If you cannot offer better service, get this ** out of our neighborhood!

I have lived near Andrews Manor my whole life and have been going to Family Dollar since for a very long time. I am 37 years old and never have I been disrespected the way I did. I stepped into the store on Thursday, May 31, with an uplifting attitude. I got in the wrong line because this little girl's nasty attitude. She was so rude to me I could not believe it. She called me a ** and that was crossing the line. I was told if I did not want to be in her line take my black ** somewhere else, because regardless, she's getting paid. I was appalled because I've seen her get into before with someone else. People like that should not be working in public. Right then and there, nothing was done about it. I want to see something happen now.

A soldier is returning from Afghanistan today with a Purple Heart. Eaton Rapids is rallying and I went looking for poster boards and cardboard boxes to make welcome home signs as well as American flags. I asked for help from her and she bit my head off and told me that all her boxes were gone and that she had no time to help me and to just come back after 5 pm. The town is rallying at 4:45 pm. I bought flags and went elsewhere for poster boards. At 4 pm, I returned to buy four more flags. There was the assistant manager ** carrying boxes that she’s destroying and putting into two dumpsters she had filled with them. Thanks loads, Family Dollar! This ** has an extremely bad attitude. This is not the first time this woman has exhibited this attitude towards customers. I would be surprised to be the first complainant.

I have lived by the Family Dollar store #8319 since it opened three years ago. Every time I have gone in, I asked when are they going to start carrying black haircare products. This is the only store that I have ever been to that will not carry any. Most of the time, I am told that the store manager did not want to for one reason or another. However, I went in today and asked once again, "Will you start carrying black haircare products?" I was then told by the cashier that they do not carry them because black people steal. I am black and the two people behind me were also black. I was very offended by this statement. I will never ever purchase anything else from this store and will tell my friends and family to do the same.

We live in a small town with three (3) dollar stores: Family Dollar, Dollar General and Fred's. Family Dollar is my favorite. However, yesterday, my 81-year-old mother and I were there and she needed to use the rest room, which we do often. And they informed us they didn’t have one anymore. I asked what happened to it. They said, “We just don't have one anymore.” I really hate this as I love this store, polite clerks, and good prices. But we won't be shopping there anymore because of this. Just wanted to let you know why you may lose business over this, as the other 2 stores let you use the rest rooms. Thank you.

An employee by the name of ** from store #7444: First off, she walked around the store on her cell phone with a line to the back of the store. ** checked me out and I had a item that checked out for more than it was supposed to and I told her. She told me to wait till she finished with all her customers and then she will go check! She never did. I ended up overpaying. Then I wanted cash back from my purchase. She told me I couldn't get cash back because she didn't have any. I asked her if she can check me out at another register and her roof blew off. She yelled at me and said, "I don't know what you got to do but I don't have no money." The manager had to come up then and told her to stop talking to me like that. I was in fear because of how angry that cashier was. A male customer had to tell her that was enough. She's gone too far. All the years I shopped at Family Dollar, I've never experienced that so I'm expecting the matter to be addressed and I expect to get a reply. Thanks.

Poor Customer Experience: I visited your store #01834, located at 12130 Veterans Memorial Dr Houston, Texas. I hate this store's personnel. ** and ** are rude and unprofessional. I went in to pick up a sifter for cat litter and a feeding bowl. I walked the store over and over as I did, so I passed the associate ** as she stocked the store in that area. I asked if kitty scoopers were carried in the store and she told me to go to aisle 1. I did that and didn't see any in that area. I went back to her and asked if she could show me exactly where they are normally. She just looked at me and continued stocking. She said nothing to help me and when I asked again, she said the associate **, who was entering the back storage area would show me.

I've experienced nothing but discrimination from Family Dollar in Landover, MD. They have the message that plays when the store gets too crowded, about the location being monitored and law enforcement on standby. I also had an incident at this location where I was arrested, and the police had to find someone to come and pick up my two kids.

My nephew, who works at a Family Dollar store in Memphis, was held up at gunpoint Sunday night. I feel there is a great need for security guards onsite, especially for the people who work on the night shift. I think it would make Family Dollar look like it cared about its people and the people who shop there. I can only assume, since there are so many Family Dollar stores coming up, that you are attempting to convert the mall shopper over to Family Dollar; therefore, I think security guards would be a good decision.

Store policy to leave bags at cashier - My wife called me while I was at the library doing genealogy research and asked me to stop at a Family Dollar store for dog food. As I was using public transit, I also had my laptop computer in a shoulder bag with me. Arriving at the store, I walked in and asked where was the dog food. I was told it was on isle 7, so I started walking and was stopped by a store worker who told me that I had to leave my bag at the counter. As I was shocked by this, I asked where was the notice of this policy, as required by Georgia State Law, at the store entrance? He said he didn't know about that law, but I had to leave my bag at the register. So I placed my bag containing a $1200 computer behind the desk, went and got the dog food (on isle 8, not 7) paid for it and left. But I will never go back to a Family Dollar store and I will be filing a complaint with the consumer protection agency and the BBB.

The store was being built right next to my home. I spoke to the developer Mr. ** about the late night working with equipment and all the noise. He assured me that would stop. It continued. The dirt work equipment used crossed onto my property and run up in between my pampas grass that I had planted and separated the plants used for some type of privacy. They hit my husband’s pear tree. They killed my grandmother’s plant that was there from when I was a child. There was no sense in this total inconsiderate operation. I have pictures and witnesses. I also spoke with Mr. ** about that and a privacy fence between us. He would say that he would see what he could do about that. Now, he says that Family Dollar will have to do that if they want. Then when they hooked up the alarm and it went off and scared the whole town, I contacted him. My mother next door and my downs sister was scared to death not knowing as others what was wrong or what the noise was. Finally, they shut power down after 45 minutes to an hour.

I recently visited the Family Dollar Store in Montezume, Georgia. I inadvertently left my wallet at the check out counter. I called the store, and they assured me that I did not leave it there. The same day and the day after, there were several transactions at that same store on two of my credit cards. If I did not leave my wallet there (and I paid cash on my purchase, I did not use a card), how are these charges happening? I had to call and make a police report and replace all of my cards. I realized it was my fault for forgetting my wallet, but I hate thieves and dishonest employees and being lied to. In the FAQ section, it states that to use a debit card, it has to have a PIN. I guess not so.

Falsely Accused of Shoplifting Racially Profiled - I had come into the Family Dollar in North Gadsden on N.12 St Gadsden Al 35901 (256) 543-8428 in search of some infant’s cold medicine and I was being helped by a ** (at least when I called that's what she told me her name was). I proceeded to leave and go to Save a Lot and then wait for the bus then. I decided to go back to Family Dollar to Look at the children drops ** had showed me earlier to see if they caused drowsiness and it didn't say it causes drowsiness on the box. So, I left that aisle and started looking around she came to me a few times asking me if I needed help and I let her know that I didn't, I was just looking around that was all.

I frequent the Family Dollar in Columbus, NM. There is very, very few employees that speak English! They continue to hire people that only speak Spanish and I am never able to get the help I need about products I am looking for. I would like the General Manager of this location to make a point of being bilingual to be employed there. I do realize a majority of the customers mainly speak Spanish and it is a store located right on the border of Mexico, but it is not at all fair to live in the USA and go into an establishment such as the Family Dollar and have the only 2 employees working not speak enough English to help out an only English speaking customer!

There was a long line in the store; only one person was checking out customers. And the cashier could not get her check machine to work. The assistant manager Karen came to assist in getting the machine to work. Meanwhile, the line continued to grow longer. One customer asked, "Could they call someone else to check?" Karen became angry and told customers they could leave if they did not want to wait. She's a very rude employee. Several customers left.

Wireless phone - not new: Well, it cost me time and walking. The two ladies working the registers approximate time between me buying it and returning it was 12:00 noon and 1:30 pm (1 and 1/2 hours). On 4/5/2012, the box of the phone, it was taped as new but when opened, I noticed it had damage around edges and seeing window looked used. Charger was not in wrap and when turned on/plugged in, the names of different people, contacts started showing up. I haven't used it at all. Also it was being routed through my Magic Jack. I'm not sure it would work at all.

I had recently attempted an exchange of a product, an unopened razor, which clearly stated it was a Family Dollar item on April 4, 2012 at Family Dollar on 1530 W. 26th St., Erie, PA at 4:30 P.M. The store policy is if the product is not accompanied by a receipt, a store credit would be issued. The woman at the store took one look at me, as she was walking away from her register and said they do not do exchanges. When I explained it had the Family Dollar sticker right on the item, she said she could only exchange it for the same exact item.

I went into the Family Dollar with my brother-in-law and wife. I was wearing my camera bag that looks like a backpack. I was met at the door and told that I would leave my camera bag on the sidewalk to come in. First of all, I was already in; second, I opened my camera bag to reveal over $1000 worth of equipment. So I wasn't about to leave it in the street. I’m 38 years old. I’m not a crook. Hmm, I wonder if it would have been a problem if the bag was a purse.

I purchased a $6.45 t-sheet and my check was rejected because of the TeleCheck service they use for validating checks. I called TeleCheck and the reasoning they gave was my check did not meet their risk guidelines and since it was the first time I had written a check at this store. This is ridiculous; I have more than enough in my bank account to cover a $6.45 check and not accepted because it is the first time in the store is crazy too. You need to change criteria to not include first time check writers or use some other check service. This will be the last time I shop in Family Dollar if this happens again. I had the same issue at my local Kmart the day before and this is a store I have presented checks before without issue.

I have not had a pleasant experience in this store for awhile. I had 1 item to purchase. The clerk was loudly complaining about a customer wanting her to call the sanitation department for her to a young man sitting at the computer. She went on and on about it. The young man's reply was, “You can't ** call for her. You should have told her, she can call the ** number herself!" Now, it is a toss up to which word is the worse. I find both very offensive. Who does the hiring here? That is the trashiest store as far as employees. I will not go again! Wal-Mart is just down the road!

I used to go there daily when a young lady named Jessica was there. She was friendly, caring and made sure that she had what the customers wanted and for the first time the store was kept clean. Now, I find out she was fired and was replaced with a rude, obnoxious woman. I called Kathy the district manager about the new lady and her attitude was, this is what she said to me, "Look Jessica is gone, so deal with the new manager." And she hung up! I will not step foot in that store again and neither will a lot of other people. I know that sales have dropped since Jessica was fired and they will continue to drop because we don't want to shop there any longer. Family Dollar isn't about "family". It's about its self. I will drive to Clinton to shop before I step foot in that store again. You need to bring that young lady Jessica back. As a matter of fact, everyone of your stores needs a Jessica.

I went to Family Dollar twice today, 02-12-2012. The Family Dollar I went to was store # 1443 at 5706 Lockwood Dr. Houston, Texas. The first time I went, it was about 11 am this morning, me and my daughter. I bought a few things. When I got to the register, I did not have enough cash to pay for everything so I told the cashier I was going to pay so much in cash and pay the rest on my debit card. That's when the cashier got very rude with me. Her name tag said Jasime. She got upset because she had to void the transaction out and I did apologize for sending her through the trouble. She just spank her lips and rolled her eyes. And I was asking her another question while she was waiting for someone to override the void and she made me feel like I was very annoying to her. I was so in a hurry to get from her register I forgot one of my bags. So I called and asked them to hold it for me a few hours because I was already at home like 10 miles away.

I brought some items and the 2 bags of chips. I had a store coupon for $1.88 each limit of $2. He charged $3.50 per bag. I said the coupon says $1.88. He said it was wrong. He was rude and didn't care. I took my receipt back and showed it. The manager said that the coupon was wrong.

I am a disabled parent with disabled kids. Yesterday evening when I forgot my bank card, the manager Nora, who was working as cashier, was using curse words when I realized I forgot my bank card. I only live down the street and needed to go run and get the car. She told me that "it wasn't ** cool." She then said how I was ** up for the whole situation. I then ran to get my card to do the purchase, which took a whole two minutes maybe because my daughter would not leave without her stuff. My daughter herself is a 13-year old girl with delays and mental disabilities so she doesn't understand. She herself thought that it all was her fault. Ugh!

I was at the Family Dollar located at 22053 South Dixie Highway, Miami, FL, (305) 258-5427. The assistant manager Jose was asked to look over my coupon which was a P&G (Proctor and Gamble) coupon that gave me $2.00 off Old Spice Body Wash (and body wash excluding trial size). Their current advertisement states that 18 oz Old Spice Body Wash is on sale for $3.00 - $2.00 (coupon) = $1.00. They refused to accept the coupon. Jose called the area operations manager who instructed in Spanish (a language I do not speak) that they do not accept manufacture coupons on this product. This conflicts with the 12/29/2011 sales paper for Family Dollar. I immediately pointed out Jose to store location’s sales paper. He called the manager back for giving me incorrect information.

I went to store #5394 on Jan 2, 2012. I was treated very rudely by the cashier. They have Christmas candy on sale for 75% off but when you get to the register to check out, it rings up regular price. When I said something to the cashier, she got very nasty with me and my 9 year old son. I have shopped at that family dollar for going on 4 years, 3 to 4 times a week sometimes and have never been talked to like that. I don't know if I will ever go back to that or another family dollar again.

I bought 3 bottles of 2 L Coke with coupon for $.85. The cashier didn't use my coupon and I was charged $1.25 each. I immediately called the store and spoke to the manager; she said she can't do anything on the phone and I have to bring the receipt in. When I entered the store there were no customers at the front checkouts. The clerk remembered me and showed me the coupon and said he was sorry. Then he called up the manager because he didn't know how to do a return. The manager came and told him what to do; at this time there were several customers behind me.

I was in Family Dollar today in Mohave Valley, AZ and the clerk was very rude to me. He told me something wasn't on sale showed her the display and the item was on sale. Her name is Deanna or something like that. It starts with a D. The manager, a blonde lady, was rude also so it's Dollar General for me. What happened to customer courtesy? Rude ladies in your store.

I had four pairs of earrings, specifically the ones I knew had been on clearance earlier about a month ago. I paid $.05 or a nickel for them. Therefore, when I saw the remaining four pairs, I wanted to check the price. They rang up for $1. The cashier called the manager to inform her. She stated that she could not sell me the earrings at that price, but I had to purchase them for $2. This she stated was the store policy.

I was in the Family Dollar today with my dad at 2:00 and at 3:30, my dad was at the first cash register. The manager who was there said that the line is closed. I waited there for a while. When he opened the line, the manager, he took the people from the 2nd line in front of me and my dad. I am so upset because my dad had problem with his breathing and is on oxygen tank therapy. My dad has a collapsed lung and he is diabetic waiting on line. I take care of my dad always. I never had this problem before in this store. I will never go to shop there again. It’s not fair that someone sick as my dad don’t get good service and to the owner. I say that Family Dollar isn’t family friendly.

On December 1, 2011, Mr. ** denied me my rights to utilize a coupon, that was advertised in the flee November 28 - December 4, 2011. The coupon gave an option to get $5 off of a gift card on your next visit if you spend $25 or more. Mr. ** stated that I could not use my coupon in his store, because two days ago, I used one and in his store, if he knows you used it, you wont be allowed to use another one, regardless of how many days have passed. I contacted corporate on the 1st of December, and I was told he was wrong, but the person over the manager ** hasn't responded yet. I wish to be given a letter of written apology from the store manager, and monetary compensation for my time (a gift card in the amount of $25).

My grandchild needed to use the restroom and the cashier claimed she could not find the key and seemed to find the situation very funny. I had no choice but to leave a buggy full of goods in search of a restroom which I found at Walmart. I probably will not return to that Family Dollar store again

The store is very understocked. Never anything in it. The employees are very nice at times other than a lady (Amy), is very rude and not friendly at all. The other store are very well stocked that I go to in the area and a lot of different items. I believe this store#4083 needs very much attention to has always the same things year after year. I go to this one because I have to walk and its the closest one. Very disappointed with this store. Thank You.

Please bright lights within 50 feet of our bedroom windows. You have a new Family Dollar going up on Glenns Bay Road in South Bridge Beach, SC. They have placed very bright lights all around the building that stay on all night. These shine through the tiniest hole in the shades and bother the eyes or reflect of my mirrors. I get severe migraines, and this is so disturbing to me, as I am so very photo sensitive!

I have applied at the Huntington Family Dollar store for the second time. I was told a couple of weeks ago by the assistant manager Deena that they were not hiring at the time. But I know that this wasn't true because just the other day, I talked to a girl that they just hired. I had previously worked for the store in Huntington during the re-grand opening in October 2010. But I only worked for 4 days and was told that I would only be working during the re-grand opening. So, I left on good terms. My complaint is: why can't a job be offered to me? While working the 4 days, I unloaded trucks, stocked shelves, and helped customers. I understand at this time that the manager is on a leave of absence. And it is my understanding that there is a fill-in right now for the manager. But I just don't know why I am not getting a chance.

About 2 weeks ago, I went to Family Dollar (Owatonna, MN), as usual. The manager, Chris, called me a predator in front of someone else. I tried not letting it bother me but it is really starting to get to me. I have gotten really depressed over what she has said.

I went into the store with (3) manufacturers coupons that each read: "$2.00 off of any Keri lotion product". Seeing that this particular store had the Keri lotion on sale for $2.50, I decided to buy (3) bottles of this lotion and use my (3) coupons, making my final cost for each bottle, before taxes: $0.50. I gave the coupons to the cashier and as he was ringing my coupons, the register beeped. He politely explained to me that he didn't know why the register was not recognizing the coupon as the coupon was valid and could be used on the product that I was purchasing. A co-worker came to help and as soon as she saw my coupons, she began to give me dirty looks and a nasty attitude. She said, "where the hell are you getting these coupons from? "I politely said "from my Sunday newspaper, is there a problem?" Her reply was, "I didn't say that there was a problem you stupid ***-***!" I was astonished! I was humiliated in front of the workers and other customers in the store, not to mention my son whom has never been around cursing.

I went to the Family Dollar in Neillsville this last weekend, and the store manager and her assistant manager were right outside the store sitting on the curb having a cigarette. That is a little bit rude and tacky; some people don't smoke or like the smell.

I have asked about a product to be put out and the manager states, 'oh I will get it out tonight'. When I checked the next day, there was nothing. This has been two weeks now, still with no sinus pills product. This has happened to me twice already. The other manager before did the same thing. A temp came in and she got the job done and put it out. She was good and got those kids to do their jobs. She was ready to work for that salary and move to Sidney from Kimball but I heard later that they fired her. I wonder why they fired her when she got things done. Now this new manager, I think her name is Renee, is not getting things done. They need two people in that store at all times, one to check and one to unpack. But nothing is being done. Please help. I rate this poor service. This can cause customers not to come back to do business with them.

With less than 3% of the country's population being Hispanic, I do not think it is appropriate to be playing a Spanish speaking channel in your store. Americans are sick and tired of people not wanting to learn the language. Please put your music station on English.

The Family Dollar in Elgin, Oklahoma will not accept any checks from FNB of Fletcher, P.O. 429 Fletcher, Oklahoma. This should be of a concern of Family Dollar. They are losing a great deal of customers. Please fix this problem.

I have had recent experiences where customer safety was an issue that managers could control. One manager, Hamer, had a fight with an employee he had fired who brought her boyfriend in with her. It lasted several minutes at the checkout lines. I contacted the district manager Dennis. I said it was not only lack of common sense. But it put the customers and all in the store in danger of this volatile situation. The district manager, Dennis, just made excuses.

I went to Family Dollar on 9/29/11 to buy water when a black man who works there treated me like a criminal, thinking that I stole something. He was watching me at first, but then he stopped me and asked for my I.D., which was unnecessary because I have been there a lot of times. I asked him why I was stopped and he didn't give me an answer. I have kept asking but I got nothing.

I was working at the Family Dollar here in 410 E Marland St., Hobbs, NM 88240. The manager named Gustavo, treated me bad and when I called yesterday for him to sign paperwork to show that I am fired, he refused to sign and date it. Also, he did not give me a written statement of firing, he gave me verbal. He said blacks take too many breaks. We are allowed two breaks yet he made a racist comment that blacks take too many breaks. I have been treated unfairly and I have found another job, yet I need a paper signed and he is refusing to sign it. Will someone call me concerning this rude treatment I am getting? This is so unfair how I am being treated.

Okay, so this is not the first time I have had trouble with this particular store. About one year ago, I went in trying to use coupons. At the time, I had just got a new job and my funds were running low. Well, I had several coupons on several different items and a $5 off a $25 purchase. I informed the cashier, who was hateful to me when I had previously asked what the limit on a certain coupon was, that I only had $30 and I was trying to hit as close to $25 as possible because I needed gas.

The parking lot and especially the entrance are extremely "crater laden" - beyond pot holes! We have asked employees why this is still not taken care of and they respond that "corporate" is aware of the problem. This is a convenient store location for our community but the anxiety of damaging a vehicle prompts us to shop elsewhere. Whats the problem? Can't this be corrected before the snow flies?

Today while standing in line at the above mentioned location, I was informed that the line was closed. Shortly afterwards, the same cashier waited on a customer that was standing behind me. I immediately addressed the cashier with my concerns. The cashier became defensive and used profanity and told me that I was not her mother. The manager was in the store but did nothing. Therefore, I called the corporate office and filed a complaint.

I tried to buy a flower-pot on sale and the item rung up full price. When I said something about the price, Sue, the cashier said that she could not sell the item to me because she didn't know how and became very rude. All I wanted was someone working there who could help me.

I went to the store to get some supplies for my house. When I got to the register to pay for it, the cashier claimed my pin number was incorrect. I knew my number; it was not incorrect, it was right. I went somewhere else. I made the same purchase, and it went through. Now their machine was broke, or the cashier must have pushed the wrong button. I always thought the customer was always right; he didn't even try to make it right. Whatever happened to customer service!

About a month ago, I had a verbal altercation with the manager of the Family Dollar in Union City, Michigan because she "knew that I stole something." I was standing at the register checking out with about $80 worth of stuff when I was approached by a police officer who asked for my I.D. I gave it to him and asked what the problem was. He then let me know that my daughter and myself were accused of stealing something: two men's shirts because there were two empty hangers in some part of the store. I was very irate at being accused of theft. I am a retired postal worker and not only did I take an oath to this country but I also receive an ample pension.

About a month ago, I had a verbal altercation with the manager of the Union City Michigan Family Dollar because she "knew I stole something" and called the police. I was standing at the register, checking out with about 80 dollars worth of stuff when I was approached by a police officer who asked for my ID. I gave it to him and asked what the problem was. He then let me know that my daughter and I were accused of stealing something; 2 men's shirts because there were 2 empty hangers in some part of the store.

I purchased several items after I finished my morning walk on 08/27/11. Later that afternoon, I opened them and they were rank. I placed the top back on them. I tried calling. No one answered the phone. So on 08/28/11, after I finished my morning walk, I took them back to the store. The customers were in the building at that time, and she was on the computer. He should have gotten the number for me. She was rude. And he was unknowledgeable of the things he should know. I will not shop there again. And every chance I get, I will make sure that all the people that I know that go there will not trade with this establishment. And they are plenty.

I purchased contaminated food item that was consumed by my seven-year-old daughter. The food (candy) was placed at the register for sale inside a basket. I then purchased the candy. My daughter ate the candy, got sick, and had to be taken to the ER.

She gave a customer the drop box keys to make copies. This was on 8-4-11, between 5:30 and 6:30pm. She also has her husband stocking shelves and recovering. He has been there doing this numerous times. He is rude to the customers, saying they stank or can't stand them. Check her keys. She has 4 to 5 duplicates of the drop box key. She should be removed from the store. She is very unprofessional.

I'm a regular customer at this location and have been since it was opened. Danna is and has been rude on every encounter.

Every time I go into Hancock family dollar, this worker is very rude to me; sometimes mouthy when asked for assistance. When I need to get into an aisle, she refused to move cart she was working from. So I didn't get the product I needed in that aisle. I have to travel to the next town to get what I needed. I quit going there a few months ago but had to take my daughter in there, who she was very mouthy to when asked about a product in a flyer. Gas isn't cheap so it sets me back a bit. Deposit is 10 miles away and Walton is 20 some, why should I have to travel when there is a store right here; just because of the way she treats me.

I purchased the Family Dollar oil-free acne wash and after using it just once, I awoke with my face swollen – it is red and it feels burnt. I am very unhappy with what has happened so I looked on the bottle for warnings. It only warns about getting product in your eyes and using with another acne medicine, which I have not.

I fell in the family dollar store and cut my arm on july 9 of this year. I was shopping for cleaning supplies along with my niece. There was something on the floor that caused me to slip. An employee did come and assist me up as well as witnessing my fall. Instantly i told him to get the manager so i can file an incident report. The manager, maria sanchez, had a nasty disposition before i started explaining the incident to her. She had a very unprofessional disposition and many customers witnessed her behavior. She asked the employee if there was something on the floor and he said that it was something slick so, he poured bleach on it to clean it up.

I went to purchase two items of Secret Deodorant (1.7oz) that were priced (not on sale) at $1.65. I wanted to use the Family Dollar coupon that was provided in the June 28-July 30th, 2011 coupon booklet. The coupon was for $1 off on the receipt, but it did not deduct the $1.00 from the price. I also presented a manufacturer's coupon that did not have any limitations, such as using with another coupon. The manufacturer's coupon was deducted from the balance, but the Family Dollar coupon was not honored from the balance.

This is the case of the missing cotton ball. On 7/8/2011, my husband used the "Family Dollar" Q-tips that he purchased, and the cotton ball popped off and got stuck in his ear. We were in disbelief! He even tried to see how simple it would be to pull one off, and it came right off when he pulled the end of the cotton ball. He was up all night trying to get the cotton ball out of his ear; he could not get it out! He had horrible pain in his ear and could not bear the pain any longer and he eventually paid a visit to the emergency room.

Store attendant would not let me use any manufacturer's coupons in combination with store coupons. All of my coupons complied with store policy. No one at the store could provide me with a copy of their policy that states combination coupons can't be used.

I went in to buy Coke products with a $.85 coupon. The products rang up at $1.25 and the woman (who was apparently the person in charge) told me that the coupon was no good as the Coke people had to fix that and she wasn't going to give me the $.85 price. I said that the coupon was in date and she was obligated to give me the price. She told me that the Coke people ** up (yep, she said it) and she wasn't obligated to fix their problem.

I went into Family Dollar and was looking for Christmas Candy for my grandchildren on Christmas Eve 2010. I had been wanting some new false eyelashes and I picked up some and the price of them was $2.50. I walked around the store for awhile and then I decided that I didn't really need them. So I threw them on a shelf at the rear of the store. I walked around looking at items for awhile longer and then I decided to go back and get them, that $2.50 wasn't that much to spend. I picked the item up off of the shelf and laid them on top of my purse.

I was in there on 12/15/10, got a few things for Christmas, and gave the young man 2 FD cards I have received from the Dollar Store in St. Paul VA for taking a survey. This cashier in Gate City asked how much I want on them. I said, "no hon, they have money on them, use that". Well, I had my twin grandsons with me, so I was paying attention more to them. The cashier again said something about the cards. I said, "there's money on them, use it I got these for doing a survey for FD".

On December 10, 2010 I went to this particular Family Dollar store to make a small purchase. While at the register paying for my purchase I asked the cashier if I could do some cash back with this transaction and she informed me that it wouldn't be worth it for me to do cash back since there is an additional fee for doing cash back at their store. She made it sound like it was an effort for her to do cash back

Well on this economy, we all want to save money. I went in Family Dollar as I read that they take manufacturer's coupon. As I went to check out, the cashier had his own reasons of not using the coupons telling me to buy two things when there was clearly written on the coupon that it can be used on any one item purchased and giving me several other reasons not using the coupons. I have always experienced rude behavior from Family Dollar staff, but this time, I really thought about complaining. I hope some actions will be taken about this.

I live in the Temple Hills area and I frequent this Family Dollar often. Each time I go there, the cashiers are always on their cell phones (including Management). This particular store's shelves are very empty on most occasions and seems to be understaffed or they simply just do not care. The appearance is uninviting as well. Floors are filthy and items are in the aisles (unsafe). Please get this place decent management and staff. I have lived in the area for 10 years, but I will start going to another Family Dollar from here on out.

I send my son Arthur in the store to purchase some battery. My son is sixteen years old, a black young man. When he came out of the store, he told me what happened. A Mrs. ** asked him what he put in his pocket so he took his wallet out while he was looking for something and put it back in his pocket. He went to get the batteries and the manager said, "What did you put in your pocket?" because he was putting something in his wallet earlier as my son told me. I believe him when they asked him that because of the color of his skin, if she thought that he stole something that's why we have the police. I went in the store and asked the the lady what she asked my son. She told me exactly what he said and I told her she needs to apologize to him and she did. I have always taught my sons not to steal, but I'm not saying that they won't. But then again, I believe my son because if he was trying to steal I don't think he would have told me what happened in the store.

I purchased a Net 10 phone specifically because I could buy time in $15 increments. Shortly after purchasing it, Family Dollar dropped the $15 card and replaced it with a $30 card. In the meantime, I was getting advertisements from Net 10, on my phone for a $20 card. I repeatedly asked different sales people and even the manager about the $20 card, but no one knew about it. I then e-mailed Family Dollar Corporate and Net 10 about it. FD just ignored me and never answered; Net 10 replied and said that the ad I got was a mistake and shouldn't have gone out. But, they also told me that the $20 card was available, but across town where I didn't have transportation to. The Net 10 guy gave me a 600 minute card to make up for it. I have been shopping at this particular store since it was built; I have many stories of gross corporate incompetence if anyone is interested (not crimes like this though).

I had been visiting the store next door who clearly post that they do not have a public restroom, so I had already been holding it for quite a while. Rushing to my car so that I could drive across the street to a restroom, I realized that I was parked in front of Family Dollar.

On September 3, 2010 (8:00am), I went to Family Dollar Store located on the corner of Beach Blvd. and Parental Home Dr. I was at the store 5 minutes before it opened. I and another customer stood by the door waiting for the store to open. As we were waiting, I noticed the store manager (Emma) was the only one in the store and the person I was standing with made a comment that he did not like her.

I already complained to this sorry excuse for a complaint department and I never received so much as an apology for the rude treatment my daughter, other customers, and myself were exposed to from this store. They completely ignored the formal complaint I filed on line and never even said 'were sorry maam' they just ignored me. So that was about 4 or 5 months ago and so far I have saved at least $400 dollars each month or more by not shopping there anymore. What a bunch of **! They can have their rude stores and rude employees. I like to spend my money where people thank me for doing it, not treat me like trash. Family Dollar is trash. They don't need our money.

I entered the store today at approximately 11:45 am to purchase some cans of dog food for my sick dog who was with me at our offices in Jamaica. She has diabetes and needs to eat something before I give her an insulin shot. Therefore, it was imperative that I purchase the dog food in a timely fashion.

This experience occurred at store #3900 of Family Dollar on 08/20/10. I earned a coupon for a free 12-pack of any Coca-Cola product by collecting points from their products and redeeming them for things such as this coupons. I attempted to use this coupon to purchase a free 12 pack of Coca-Cola but it was denied. They stated that they don't accept 'free' coupons. They only accept 'buy one get one free' or traditional money saving coupons.

Today my two sisters and I went into Family Dollar in Fairview Hgts. We are black; they weren't. As we attempted to branch off in different directions, they followed me and acted like they were straightened up and I met my sisters at the checkout. As we approached, they were whispering and laughing. They didn't act professional at all. When I went to get in the car, my two sisters said they were watching and following them around too. First of all, were are not thieves, all black people aren't crooks. If they feel that they can't trust us, then don't set up shop in our area. I will not shop there again because they are very rude and there was no need to speak to a manager because he was the leader of the pack.

The cashier was very rude. She never said hello or thank you, and she even dropped one of my bags of purchase and never picked up the spilled items so I had to do it myself. I made my purchase and again she never said anything to me or acknowledge me. I feel that she is not the person that this company wants to have great or wait on their customers.

I have been a faithful customer of the Family Dollar chain for the last 10 years and I have never had an experience like I had at store #1580 on Friday, July 23, 2010. I walked into the store around 8:45 p.m. to pick up a few items like I normally do at least 4 times a week and was greeted by a young lady at the door who stated that I had 10 minutes to shop and that was all she said. I was a little surprised by the comment and thought how rude that comment was.

Me and my friend went to a grand opening today only to find it to be a place where the people were not happy to see you, help you or even make you feel welcome. Not a single person smiled or even asked us to come back. Life can't be that bad.

I used to shop at this store all the time. But now they play hip-hop music very loud. I don't want to hear that when I'm spending my money. Another time when the store was very crowded, an elderly lady asked the manager if he could open another register. He actually cursed her out and said no. I have heard him curse people out before. If something doesn’t change, I will no longer shop there. I know I'm not the only one that feels this way.

I really try to enjoy my shopping experience with Family Dollar. Today however, I came across something that I cannot ignore. I shop on a regular basis at Family Dollar for diapers. The size I get is size 3. I usually buy the 60ct back at the price of 10$. So today I sent my daughter-in-law to get some for my grandson. Her child is younger than mine, however he is kind of chunky. But he has health issues that make him chunky. Well she brought home a size 4 pack of diapers with a count of only 31 and she paid exactly what I paid for twice the diapers.

I went into the store yesterday and started to purchase $30+ dollars worth of goods after the cashier (also the mgr) rang it all up she preceded to say oh I cant take checks my check machine is broke and I’m waiting on another. So I said Thank you and walked out. I went in the store today and there was a note on that cash register that there were no checks on that register so before I left I said you mean the other register can take checks and she said yes but if you want to write a check you better hurry cause he's (the other cashier) is leaving. I said you mean the other register was working yesterday and I couldn’t write a check and she told me no cause they had me locked into that register.

I went in to purchase diapers for my daughter. I had a roll of dimes and nickels to help pay my total; I also had $6 in cash. Well, I asked the cashier if it was OK to use the change and I was told, “No, we don’t take that.” Well, that upset me. I had no diapers and now I have to go to another store to purchase them. I felt discriminated against because the lady was rude to me, but the other customers in the store were being spoken to, laughing and carrying on. I was not of the same ethnic background as the employees or customer. My money is as good as the next person even if it is change. I will never shop there again and also will let my family and friends know how I was treated. I’ve also noticed that there is only one ethnicity working there. I have no problem with that, but I do expect to be treated like any other customer. Well, less business for them.

I go to this Family Dollar store near me as I get weary of going to Walmart & your store is closer to me. I am disabled - seriously. I have a port in my chest which I receive chemo through & was told to never lift anything heavy. In the past, most of the time at this store, I have asked for double bagging & that the bags be packed lightly as I have no one to help me carry them out to the car or into my home. I usually spend close to $100 as I go only once every 2 weeks or so.

Since taking Family Dollar Store's "Sleep Aid" containing 100% Diphenhydramine, on and off for several years, I increased its nightly use because I was getting use to the addictive drug and it did not work as well; Sunrise Hospital (10/28-30/10)kept me under medication in an unconscious state for three days creating this extremely expensive bill $60,000.00. (after write-off), plus ambulance and drug bills, etc., I am not sure if this was actually medically necessary, even though I am 61 years old, but the drug caused the seizure, nosebleeds and spitting up clots of coagulated blood.

Outside of the store is littered with trash. Who is suppose to clean the front of the store and parking lot. Store #2137, Mt. Morris, MI. Could slip and fall on trash. Unsanitary shopping conditions.

We purchased the Family Dollar brand Q-tips and the cotton part broke off of the stick and lodged into my ear! Scared to death that it was too deep to retrieve, luckily it wasn't and it didn't result in an ER trip! They should really improve the quality of their Q-tips before it harms a child or another individual!

I went into your store location on 05/03/10 and asked if someone in back storage area could come out to assist me and Tommy (store manager) stated that he and cashier were the only ones there. I asked if they had any tampons in the back. The manager said he was not sure. I explained to him as a cart with pad and tampons on it, I asked if I could open up box. He said no. I asked if he could assist me. He said no and he was busy and I had to come back. I was so angry that he would not stop to help a customer. I thought customers come first. So I got angry, said a few words and asked the complaint line. He gave me a Trotwood, Ohio store number for Family Dollar.

On 5/8/10 at 2:49 pm, I was in one [their] stores and the anti theft buzzer went off. I was approached by one of our tellers that was very rude. I explained to her that my purse caused the scanner to go off and she proceeded to be very rude and even called the police on me. My son came into the store to try to resolve this situation and emptied my purse. [Their] teller even after I did this did not even apologize or admit that she made a mistake in the way she handled this. I would like something done about this on [their] end or I will do something about this on mine. I was humiliated in front of stranger. Thank you.

I went into the Family Dollar located in Hampton County location on 04-02-2010 and purchased a few items. When I got home, I realized that one of my bags was missing. I went to the location on Saturday to let them know. The person working at the time was different than the one that waited on me the previous day. She asked me if I could come the next day (Easter Sunday) and I explained to her that I could not come on Sunday but Monday I could. Well, I went in there today to retrieve my items. It was a male ahead of me with the same problem. She smiled and told him to get his things. Pam snatched my receipt and very rudely told me it was nothing she could do. She says come back the next day when the cashier came back. I refused to return again. So she pushes my receipt back in my hand and yelled go get your stuff.

I entered the store at 9:40 am Sat 3/13/10 to purchase five items. I was told to leave my backpack with laptop with the cashier. After buying the items with a government food card, I went to where the cashier placed my backpack about 9' from her to sort items to place in backpack. She just about literally told me to exit the store. I demanded a refund for her action and an argument occurred. She threatened me with the police and that she would shoot me. I left the store flag down police officer. The store manager tried to steal the chewing gum and peanuts I purchased by not returning them after I walked out the store to get the police. "You left the store, though" after pleading with her and the other cashier. The manager's attitude was far short of being a public figure. Deadly consequences could have occurred due to her behavior if she would have spoken to someone else.

The family dollar store in Rifle Colorado has no or little striping on their parking lot and no handicap parking markings at all. There was also no fire lane markings (which I'm not sure is required), but I know the handicaps are. I love that store and enjoy the employees, if they are ever there long enough to kinda get to know them which isn't very many of them which again tells me something.

On my way to work I decided to stop and do a little shopping. I frequent this store often as it is close to my job and my home. And I like the bargains. I had picked up several sale items and a few clearance items having about $20 or so in my hand. I happened upon this little babies dress that was marked at clearance for $1, so I took it to the counter with me along with one of a different price that I was looking for a different size (not available). As the casher was ringing up the items, I corrected him on one of the prices (the little dress). I explained to him that unless something had changed lately that the price marked is what he was to give it to me for.

Okay, this was the 30th of July when this happened. I went to the check stand after getting all the things. The computer got stuck and I had to wait so they told me to go to the other line. They then told me to go back. So, I took my $5.00 certificate and then she told me to but in my card I looked at the receipt and told her it was not taken off. She told me she was too busy to take care of it, to come back on Saturday she would take care of it. So in good faith, I left my apulation there before I left for work on the computer.

We stopped at the Family Dollar to buy trash bags. We entered the store. Not familiar with the store, my husband went to the left and I went to the right, looking for trash bags. I spotted them on an end cap at the back side of the store. I proceeded to walk to the area where the bags were located. I started to walk between a section where Coke products were stored.

Starting in March of this year, the store manager at the time would follow me around the store with a box cutter in her hand, while my 7-yr. old son who has special needs, was with me and every incident that would happen, no one will give me info to write a complaint. I was told by Randy, one of the supervisors, "that I didn't need to write a complaint, that he will take care of it", never did. I brought to his attention again, and again, the dates of the incidents. He told me, "The cameras weren't working, he can't see anything." Then I talked to Grey **, another supervisor. He said that the employees are allowed to walk around with box cutter in their hand because that's the only way, they can open the boxes.

Monday, June 22nd at approximately 11:00 am, I entered the Family Dollar on the corner of Firestone and 103rd St. in Jacksonville, Florida. As I walked in, I wished the cashier and another woman good morning, and then I proceeded to walk to the isle where the sanitary products are kept. Before reaching my destination the cashier asked "is that a backpack on your back?" Not hearing her clearly, I asked her what she had said. This time, and to my surprise the woman next to her said in a very rude and assertive tone "She said is that a backpack on your back?" I replied "Yes mam it is." She then said that I would have to give her my pack to hold or leave the store. I then explained to her that I just returned from a doctor’s appointment. I had prescription drugs in my pack and would not feel comfortable with leaving it with her. If something were to happen, I could get in a lot of trouble. She then replied "I don’t give a ** what's in your bag, you either give it to me or you get the hell out of my store. After hearing this and being insulted by her, I said " you can kiss my **, I will take my business to another store.

I have been shopping at Family Dollar for over 3 years now at store # 5379 and recently was an employee of Family Dollar for the Christmas season. I became very friendly and comfortable with the staff and the location was convenient for me to shop.

I purchased a lamp in April 2009. I went to take it back today, 15th of June 2009. I have never had a problem returning items before if I needed, even if they were over 30 days old. I was informed that items need to be returned within 30 days, this was news to me. This information is not posted anywhere visible in the store or on my receipt. I told the manager I didn't want the lamp because it leans to one side and that is a fire hazard. I have an 18-month old baby and that would not accommodate my household. The manager advised me that that was all she could do for me. I left the receipt and the item in the store stating I didn't want it. Where I reside, there is limited shopping stores. I have sent this month at the store over $130.00. I have utilized this store for my family of four every month for our needs to be meant for two years. I feel I am not a valued customer and will need to take my business elsewhere.

Family Dollar store at this location removed their trash can from the front entrance door recently. This has caused the sidewalk and parking lot to be littered with trash. I have witnessed many of Family Dollars' customers to drop trash right there on the sidewalk after not being able to find a trash can outside.

Detroit, Michigan Family Dollar store - On March 26, 2009, I attempted to return a defective fleece blanket that I bought a few weeks earlier. I brought in the wrong Family Dollar receipt and was willing to receive store credit because I had planned on buying some things too. To make long story short and this is a condensed version because I was involved in this standoff for two and one half (2 1/2) hours, I was questioned and doubted like a terrorist spy over $15.00. Can you go get the receipt? Where is the packaging? How do I know it's less than 30 days? Try another Family dollar. Come back tomorrow and see the day shift manager. Every excuse in the book not to give me my refund or a store credit, which I was due; thus, the stores posted return policy that she pointed out to me.

On 1-04-2009, I went to the Family Dollar Store in Betsy Layne, Kentucky. As I was there, I almost left the store due to the way that there was not help at all in the store. When I went to check out…there was a young girl that was in front of me in the line. She was having a hard time counting her money, which I really felt sorry for her. The cashier looked up at all of us in line and rolled her eyes, which then I was so upset, for the simple fact that she should have not done that to that young girl...Then when it was my time to check out, I had a credit card, not knowing that they only took debit. First, there was no sign anywhere. All I seen was the VISA logo.

I shop in this store at least once a week. This cashier has got to be the most unhappy woman I have ever encountered. She never speaks to a customer, always looks so sad or unhappy, etc. I bought some folders this morning which were priced at 4/$1.00. She rang them up at .65 each. I told her what they should be so she looked at me like I had grown a second head and then stormed off to go check the price. Upon returning, she then had to cancel the first charge and ring them up correctly. I left after saying, "thank you and have a nice day." I'm glad I didn't expect a thank you from her because I definitely didn't get one.

Items in the store were marked down 40%, that price was on the item. There was a sign on front door and above the rack in which clothes were stating take an additional 50% off. When I got up to cash register it was ringing up the price for 40% off I told Rosefor(??she wrote her name down for me) that the sign stated 50% off already marked down and she stated the price on it was the mark down.

I bought a bottle of Gain laundry detergent. When I arrived home and unloaded my bags I noticed the jar was a little light.I opened it and it was half empty, I went back to the store to exchange it, with reciept in hand. The store manager refused to exchange it. And accused me of going home and pouring out half the bottle. I told her I paid for a new bottle and was going to get it.

I had purchased a broom from family dollar on the 5th of this month (July).

I called my friend who also used this product and she said the same thing was happening about the white stringy film that came out of her mouth but she was not sure if this was supposed to do this or not.

I saw this employee stealing shirts off the rack in the store,making up phony allegations about customers,being extremely rude to other employees and customers

marand your store maniger at carson city never works sundays she opens the store at 9:00 and punches her self in at 8:00 and i now this from asking the other employies but they wont complane to you becouse they are freinds with maranda i know for a fact that she has not worked a afternoon or sunday in 8 weeks or more she is allso rood to custermers thank you

The Family Dollar cashier was very rude, was making fun of me, told me to shut up when I was explaining something, was complaining about me in English and in his language--and unkind to other customers, too.

A short time ago I e-mailed a complaint to a family dollar website about the condition of a store located in Elkhart,In.(Nappanee St.) They cleaned up the filth.But they are still a fire hazard inside the store. Merchandise,stock boxes,stock carts all out on the sales floors blocking more than half of the aisles in some way.Making it very unsafe basically a fire hazard. I plan on contacting code enforcement about this issue.

I have been shopping at this store for the last 6 years. A couple of weeks a go. I went into the store,and found the the store manager has seperated the black hair products away from the normally used white people products...the white people products remain in the same usual place the the products which black people use have been barracade in a small corner behind the cashiers counter along with batteries and radio and a small amount of hispanic hair products...in this space you can not enter with a basket theres a large sign saying NO BASKETS BEYOND THIS POINT. Tihs is a disgrace to blacks...you seperate this this ..like all black people will steal.When will this stupidity change..we want this changed or if thats the case barracade all the the shampoos and perms

I have a major problem with the employees at the Family Dollar store on Broadway ave here in Lorain. They are very rude, and inconsiderate, they play loud rap music with vulgar words and are very very unprofessional in their apperance and the way they run your store, i am sorry that unemployable fools like the 2 african american women that were there today Feb 1 2007 at about 5:30 pm.

I used the internet to try and activate my motorola pre paid tracfone and I did everything correct. But when I got to the part about going to my telephone number it wouldn't show.I then went to the next step and that said that there were difficulties.

They Talk so bad to the customers.Every time I come in the store. they be following me around like I am going to take something from them. I dont steal. Plus they have a camera in the worker bath room where they can see you use the bathroom.

I recently started a small buisness and have relocated in a short period of time. therefore, i found i needed many items to get things done. rather than traveling many miles to the next large shoppining area. (which is one hr away) I decided to try family dollar. ive not been there often but, due to the urgency of my situation i thought id give it a try. anyway, it turns out they had a good chunk of stuff i needed so i purchased it.

Purchased an item(lamp)for $10.00.The Globe was busted when i opened the box.Took it back where it was purchased.Manager sd it had been put on clearence,and they did'nt have that item anymore,and if she gave my refund or exchange for anything else,her company would suffer a loss.I asked her why customers should take the loss.After feeling uncomfortabe about this i asked could i get an item of the clearence value $7.50.

I had brought some Deep Action Cream Cleanser for my face.I got two kinds they pricd at $4.50.The guy scaned the same one two times. He did not scan each one of them because they looked alike but they were not.I wanted my money back.

I went to buy advertised special Scott tissue 12 roll pkg. for $5.00. the store was out(sale started today). I asked the clerk and she said they were out. I asked for a rain check and was told they do not give rain checks. I then asked to speak to the manager and she proudly informed me that she was the asst. manager.She made no attempt to offer any apologies or to see that I was a satisfied customer. I think that Family Dollar needs to re-evaluate this policy. It forces me to shop at Wal-Mart.

I paid with a check earlyer in the day. I went back to the same store and had my check regected. I went to my bank and they said there was no reason except if the clerk would have put a wrong # from my Drivers liences. The manager refused to even try another check. I asked them to check their machine and they would not even make an effort. I am very dissappointed because I do a lot of buying at these stores.

I just want to register a complaint about the condition of the Moab store. The floors are dirty, merchandise scattered all over, carts with merchandis in boxes in aisles, merchandise on the floors,just generally unkept store and only one checker with people waiting in line all the time.It would be nice to have more checkers and a clean well organized store and this one is not either and I am not the only person that feels this way..new management needed and more help.

well the manager jamie is very rude i mean she shouldn't even be a manager she is very immature too one day i walked in right before closing and she got upset and ask what do you need were closing and i said i just need a quick run in and out she said ok she just acts like she's mad all the time yesterday she was telling so many people how she had to take her pain pills around the clock for her mouth and she seemed like she was feeling no pain that's for sure you could really tell that she was taking something strong.

EVERYTIME I ENTER THE FAMILY DOLLAR CENTRAL ISLIP STORE ON 58 E. SUFFOLK AVE. IT IS IN A MESS. I'M HANDICAPPED AND CAN'T ACCESS MANY OF THE ISLES, DUE TO BOXES EVERY WHERE. THE FLOORS ARE DIRTY, YOU CAN'T FIND ANY MECHANDISE DUE TO THE OVER CROWDED BOXES EVERY WHERE AND THAT THE PRODUCT AS NOT BEEN PLACE ON THE SHELFS. THIS STORE IS VERY UNSAFE TO SHOP IN AND DIRTY. THERE ARE VERY LITTLE WORKERS THEIR, SO IT'S IMMPOSSIABLE TO CLEAN UP AND MAINTAIN THIS STORE. THIS STORE IS NOT FIT FOR A DOG, LET ALONGE, FOR AN HUMAN BEING.