Family Dollar Reviews

The employee accidentally gave my lil bro backpack (they put backpack in a messy large pile), we never got his backpack back. What happened to me is the employee carelessly dropped my backpack which had my laptop in it on the floor and now I have a loose USB port.

The time is now 21:57, and the family dollar store 5496 one block away from my house is supposed to be open until 22:00. My husband just walked over there to get some fever reducing medicine for my sick child (4 years old) who is running a very high fever of 103, diapers (a necessity for my 1 year old) and toilet paper (no need to explain that one) and ran into an employee outside this store between 21:30 and 21:45 who stated to him that they were already closed. When he mentioned their closing time, she simply stated that they were running on 'holiday hours' which wasn't posted anywhere for him to visually verify. She was extremely rude and dismissive, especially for someone in a 'customer service' position.

I walked up to the cashier and I exion mamma like to return something and he said "Do you have a receipt?" and I see it. Now all "We don't take no returns here." as it was so I called the store and ask him "Can I bring it back?" and they say "Yes we just give you store credit." Alright. He so boss lady. Boss lady pick up some big strong guy talk telling me "Oh we don't take because you got to get out here. We don't take no returns." That was so rude to me.

Today I went in to purchase feminine products. After purchasing them I asked to use the bathroom for obvious reasons... They then explained their restroom was out of order. I suggested that "I wasn't really using the bathroom if you get my drift." At that exact moment it began to run down my leg!! When the LADY saw my misfortune, she asked me to leave the store! WHAT? As I went around the corner to contemplate my options. She comes around screaming at me to leave the store, "Ma'am you need to leave now". NEVER have I been SOOO EMBARRASSED!!! Please help! Is there anyone that can help me?

I have a child whom is biracial. I live by many Family Dollars. Each one that I have visited gives me the same line when I ask if they sale pink lotion or African American hair products. They always say not at this location and send me on my way to another. Then the same thing happens at the next store. So I wind up having to drive out the way to Dollar General to get the hair products needed for my child instead of being able to buy for all my children at the same store. How disappointing. I feel this is a discrimination case. Does anyone agree??

When the Family Dollar store on St. Andrews Road, Columbia SC opened several months ago (store is next to the Lexington County Public Library), it was a showcase. Now, in just a short period of time, it is run-down, dirty, and poorly-stocked. Though the unit is only two miles from my house, I will not go back again. I was sent great coupons via my newspaper, one involving Coke 12-pack products for $2.75, and $5.00 off a $25.00 purchase. I go virtually every day and all of the 12-pack Coke products are out of stock. Other sale merchandise is usually empty. Where is the management? Whenever I ask a clerk about the sale items, they simply say that they do not have anymore. And concerning the Coke products, all the clerks (never a manager on duty) can tell me is that "they were supposed to deliver today, but they didn't...maybe tomorrow." Don't waste your time going to Family Dollar!

I walked up to the register and another customer just left and walked away. I didn't know she went to get something else. I said hi and got no response from the cashier. The other re-appeared and she just pointed to step out of the way. I waited my turn and said hi again. Still no response from the cashier. My receipt came out and she just pushed it over so I could take it off the register myself. I said thank you and still no reply. I don't believe she even looked at me during the whole transaction. Didn't leave me a warm cozy feeling about that Family Dollar!

It was a sign for hire outside the family dollar store on Craig and Rancho for three weeks. I went in, got application from the clerk. I asked her "Are there any openings?" She said "Yes. When you bring it back, ask for Mark." I brought it back the next day. I was told by him "We are not hiring," then threw my application in the trash in my face. I have been shopping there for the last year and never seen any one of color.

I shopped in the store on 12-4-14, once taking all the items I had purchased out of the bags, one item was not in there. I called the store right away. ** assistant manager answered the phone. I told him what was happening, he stated that the item had fallen out of the bag and was lying on the counter. I told ** that I would return the next day to pick it up. Today when I went into the store I waited in line for about 10 minutes while the clerk finished with her customer, then I stated to her what had happened yesterday. Of course she knew nothing about it, she goes to get the store manager **. He comes and I discuss the situation with him. I had my receipt there with me and of course he looked at it. ** tells me there is nothing that he can do to help me, I will have to talk to ** when he comes in at 3:30 today. I mean I am taking the time up on my lunch break from where I work to collect the item that I paid for yesterday, thinking I would just go on the store and pick the item up and beside I had called the day before and I had my receipt in hand. What gives, do these employees need more education on customer service, or just more education?

On November 30th 2014 @12 noon, I went to the Family Dollar Store located at 4543 Shirley ave Jacksonville Florida... store#03139. Shopping as always, I notice I was being watched and followed. I didn't pay it no mind, all of a sudden the M.O.D. approach me and said, "why are you back in here? I kick you out of here a couple days ago." I had no idea what this woman was talking about. I ask her was she joking, because she threw me for a loop. I told her that I was not that woman she threw out the store. To make a long story short, she owes me an apology. I have been shopping at that location over 5 years. What really hurt my heart and my feelings is when she said I look like the lady she kicked out the store. On top of that she said, "I'm still gonna stand here and watch you." I never felt so stepped on in my whole life. I really hope this matter is taken care of and not just brushed under a rug. I will be in touch through emails. Thanks.

I spend about 200+ a month in family dollar in el paso tx stores. It’s sad that your staff think they can talk and do transaction all in Spanish. I know we are a border city but.. unless I’m in Mexico, I think we should speak English..

My wife has worked for family dollar for 3 years giving them nothing but loyalty all her time and hard work ...She has been hurt, stressed, and depressed with this company and still gave her all from the moment she started there. Our marriage was in a strain and everything due to her not being able to spend anytime with her family because of this company and all this was for WHAT?? NOTHING ....My wife was fired from the company for a bad inventory that she had nothing to do with. My wife started working 2 weeks before inventory at this store and it was bad they never got rid of the employees for it continued to let them work although they knew it had to be someone there taking product and it couldn't have been my wife, she had just started, next year, same thing, bad inventory still kept the employees, fired the store manager but other employees that had been there all those years of bad inventory still there...

So, I'm in the Family Dollar looking for someone. I picked up earphones because I was going to ask the person I was looking for to buy them. I didn't see the person in there so I put the earphones on a nearby shelf. I went to the front and I asked the cashier did she see the person (gave her a slight description). She says no and I turn to leave. Then she says "where are the earphones you stole?" I said, "what?" she goes, "the earphones you took off the counter?" So I said, "I didn't take anything, we can go back and get them."

I love shopping at the Family Dollar stores. Our store #04568 in Rusk, Texas is such a mess. There are boxes of stock on almost every aisle. It is extremely hard to shop when you are not able to get down the aisles. Please help this store get their stock put away so Rusk residents can shop in there again and finding a manager that cares enough to keep it that way. Until that happens, I will be shopping at the Dollar General store. HELP!! Thank you!

I entered (and may I say it wasn't the first time) and ask an Asian manager for help with the painting dept. He sneered at me and pretty much told me it was self-explanatory. He said take 4 steps this way and 3 the other and bend down and it would be facing me. I tried this still feeling belittle and couldn't find it. I ask again and he found the tiny object (I wear glasses) and continued to recite his walk 4 steps, 3 steps theory in a very talking down to me way. The cashier says they have that all the time. Well I went back the other day for note supplies and he gave me a dirty look. OK got passed that but what got me is the cashier has received his same attitude! I went there once or twice a week or more, but I will never (I didn't tell all it would take too much of my time) shop at that family dollar again and the others are out of the way! Sorry owners, you really have a good store but being in this neighborhood 50 years that is the second manager like that. Who is hiring the management? I think the address is 3110 block of Jefferson Davis in Richmond, VA 23234. Thanks for your time and let me know when things are more enjoyable to give my money too!!!!

I went in store 8979, left my bag with a manager while l did my shopping. When I finished I asked for it back and no one knew what happened to it.

I was a store manager for over 6 years, I was told by my DM that we needed to separate and I needed to give her my keys, of course I was stunned!!! She had said something regarding a new employee that I had hired, and that I violated her privacy. I asked "in what way". I had this new hire's permission to state to my assistant managers that she was handicapped. Just so that if I was not there and a issue was to develop they could handle it. I did not go into details. The new hire stated to me that one of the assistants that worked with her following asked her what happen. I told this to my DM, with no response, she just stated that they would investigate. I talked with the new hire the following day, and the DM didn't even ask her anything.

** is the rudest manager at Kenosha Dollar Tree on 22nd Street and 67th. I asked him for a refund on a can of soup and he told me to call corporate but don't have number. I ask why they don't sell raisins and they get rude and a customer showed me. It should be the workers who show me. It is sometimes closed for no reason.

Upon entering the store the 2 employees were engaged in a full Spanish conversation in front of an obviously all American customers. They had not one but 2 u-bolts in the isle were customers had to push them out of the way to get to items to purchase. I requested that they be moved and the cashier went on a Walmart Kmart Target all do it. I expect they have stocks of bolts. I snapped 3 photos with my phone. The Store Manager never did anything to diffuse the situation. As a matter of fact she acted worse. The cashier went on to call me stupid.

My granddaughter worked for Family Dollar for almost a year and was promoted 4 months into that year to Assistant Manager. One of her Team Members accused my granddaughter of stealing from the store so they called the district manager and he proceeded to sit her down with no exact evidence and gave her a chance to "come clean". She then told him the truth that she did not steal anything from the store and that the only thing in her Family Dollar bags that she left with was the Round Up that my sister had dropped off to her that night.

I work at Family Dollar and the management is really unprofessional. I was written up three times in the first two weeks I was working there. I had no training, so I winged it because every time I asked where something was, I got an attitude. I got called in today while off the clock and was scolded because we were so busy on Halloween that I didn't get all the freight put up. I asked her if she was firing me and she said she was deciding whether or not to. I told her to kiss my ** and told her that I had to continually apologize for her rudeness to the customers. I guess I don't work there anymore...I didn't quit and she didn't fire me so not sure where I stand...lol. I emailed corporate on my employee website so will see if they are just as rude, inappropriate, and unprofessional as she is. I was hired as the next assistant manager and when I came back off of the leave of my mother passing, she had already hired another one. I would not suggest, unless you have no other choice, that you make Family Dollar your occupational choice.

I went to store 6256 in Louisville where I frequently shop about three times a week. It took me about 4 minutes to pick up the couple of items that I needed. Upon standing in the line at the register I heard an altercation between a female customer and the male manager. He proceeded to get loud with her stating that he didn't have to hand her her change and that he hated rude people. She didn't speak as loud as him, but she was asking him why not. He stated that he hated rude people and that if she wanted respect she had to give it. She replied, “What about customer service?” He said F customer service and F her.

I currently work at Family Dollar and I must say this is by far the worst job I've ever had. We are paid minimum wage for work that requires 8 hours to be crammed into 4 and if we don't meet these deadlines we often get berated by management. Also I haven't had a raise since I've been here for 3 years and I'm told the only way that can happen is if I change job titles which I thought was insane and as per our store manager we get a new one at least about 1 to 2 per year and each one is worse than the last. And as for corporate our district manager is super corrupt. Him and a former store manager of mine actually orchestrated getting the former area manager fired so he can put his buddy in his spot. Needless to say that man was fired Friday and my store manager had his job by Sunday. And not to mention that all the management we have here have prior terminations from their former employers for drinking on the job and secure harassment and 1 time when I spoke up about a particular situation, I was reprimanded for doing so. Now to say the least I can't wait until I get away from this job for good.

I shopped at the FD located at 17Ave 118 St Miami, FL. The cashier there gave me counterfeit money and denied it. I ask for the store manager and she did nothing, they both were in on it. I contacted the local police dept to file a complaint, but the officer said it would be his word against mine, so there was no case file lawfully. I know one law that never fails - the God who judges righteously will judge him, and FD business for not compensating me. I decree a 7 fold judgement against all who were involved in it. The thief must pay 7 fold as it is written in the word of God. In the name of Jesus.

My husband and I went to Family Dollar on central ave in KS on Oct. 2, 2014 to get a few things, my husband decides that he wants some strawberry milk. When we get out of the store he takes a drink and says "Honey tell me if this tastes weird" so I take a drink and I instantly spit it out,. I look at the expiration date and it says Sept. 27 2014. So he gave the store a call and told them what happened and the lad that answers says "We can give a refund"/ My husband of course says "No you have to do better than that", she give the phone to the manager and she gives him the corporate number. He called the number and no one answers, so he left a message. The next day he calls again and they take down all the info and gives it to their insurance. Now being Oct. 7, 2014 still no response from anybody!

There's always a long line and only one register open. 10-04-2014 10 am I'm in the store and asked why there's only 1 register open. The cashier who says it's his store becomes extremely rude. I told him "don't wonder what happened if the store close down." He says "theft was the reason the last one did" in an extremely rude tone. We actually argued. My mind tells me to seriously protest. I left without purchasing anything and will drive the 10 minutes to Dollar general before I spend a single penny there!

The d-three was crowded. I picked up, $1, fish-oil and $1 -B12 which turned out to be a women's essential oil, which I noticed when I got in my car. I returned to store and replaced the essential oil, being I'm male, even though I presented my receipt and told the supervisor what happened, I was still assaulted by the male manager who held with all his physical strength and prevented me from proving that I had replaced the women essential oil. He told me, "I don't trust you" then he instructed the cashier, "call the cops."

To start, my husband worked for Family Dollar. He applied to one district but was lied to from another district manager saying he worked with corporate and wanted him to become management in his district. He told him that he wanted to work in the area where we live and the district manager agreed to make it happen. For months he lied to my husband about new store openings. He was supposed to get paid 17.50 an hour broken down from salary. They put in 17.00 instead. They then along the line decided to change it to 15 dollars an hour when salary was broken down. Never did he sign paper for his pay to change. They told him to work 70 plus hrs a week.

Yesterday, I went to the Family Dollar on Independence Ave. in KC looking for Velcro. I asked an employee where I could find it and she said, "I don't know what Velcro is" and she made no attempt to find out and help me either. So, I left and went to the Family Dollar on Wilson Ave. I asked an employee there where I could find Velcro and she said, "Umm, I don't know, I don't know what Velcro is." "Are you kidding me?" I said, "Velcro for God's sake, the same thing that fastens those tennis shoes on your feet... Velcro!!" Since I already knew from past experience that I was going to get no customer service there at all, I just left and went to Ace Hardware and got the Velcro.

I had a great experience at Family Dollar store # 04578 (WEBSTER, MA) and would like for them to be acknowledged, since great customer service is not something that happens often. I appreciate them for taking care of me. They exchanged a charger I had purchased there with no problems. Usually customers are given hard time about exchanges or returns. I'm happy this Family Dollar cares for their customers.

I was shopping at my local family dollar. While standing at the freezer picking out pizzas, an employee approaches me and demands I return to the front of the store and check my bag before I continue to shop. I refused, as I was already done shopping (only wanted the 2 pizzas) and she refused to let the cashier check me out! She then tells me to leave the store or she's calling the police. I asked her to show me this corporate policy about mandatory bag check and I will leave and she refuses. The cops come! One asks her where are the signs stating this policy, of which there are none. Nonetheless I left without my purchase. Unless corporate responds to the email I sent them and does something about this incident I WILL NOT be spending my money in their stores ever again. Being treated like a criminal while trying to spend your hard earned money is INSANE. What is this, prison commissary??

I am appalled that your store throws perfectly good products away at end of sale or season! Instead of donating these products this store is throwing hundreds of thousands of products away! Waste and horrible carbon footprint. Shame!

I go to Family Dollar sometimes 3-4 times a week. I overlook the cluttered mess and blocked aisles and only two shopping carts. Because it's close to my home it's convenient for me to stop in and pick up a few things. I had a arm full so I asked if I could set a box of litter at the register since the only two carts were taken. The employee at the register of course she said yes. Then I proceed getting the rest of the items I needed. I had a few heavy things and a few smaller items but I dropped my keys and about 2 or 3 of the smaller items in the floor. The manager seen me drop them and put the small items on a shelf. I was going to take the heavier items to the front and then come back for the items I set on the shelf. He never offered his assistance. He waited for me to walk off. So he could say "Hey, are you going to pay for this?" I said, "Yes I'm taking this to the front," and that I was coming back for it.

Me, my wife, and two kids were at the local Family Dollar on Labor Day 2014. My wife needed to use the restroom and I proceeded to tell her where it was as I have used it before. The door to the back was propped open and there was a cashier working up front and another employee sitting on a milk crate munching on chips right outside the propped open door. My wife walked past both of them and proceeded into the restroom. When she came back out a few minutes later the employee that was sitting and eating chips stood up and exchanged words with my wife. I was about 20 feet away and did not hear any of it. I finished my transaction with the cashier and we walked outside.

I recently bought some Family Dollar Brand Caramel Cookies and felt a sickness from the cookies after eating about five of the 20-25 cookies per pack. I returned the item to another retail store in Windsor, NC but originally purchase the item in Jackson, NC Family Dollar Store. I felt like it was giving me a chest cold or something. I just took my pain pills and the symptoms went away.

Have not had a bad experience here, unlike some other chains. Now they do have a problem with theft. They put display items and some clearance stuff outside in front of the store and these often get stolen. I've reported it, gotten tag numbers but the store clerks shrug and ignore it.

I went into the Family Dollar in Pittsfield, MA. It is the most disgusting store I have ever been in. It is dirty, boxes everywhere. Not organized at all. I have been in a lot of Family Dollars all over the eastern U.S. The employees don't smile, are not pleasant or polite. Family Dollar, fix this store or shut it down.

Today while in Family Dollar #06038, the line was completely full, surely over ten customers with one cashier. The store manager Manfred ** came out the back to do a void. The lady who was waiting on the void was frustrated, understandably because she waited on ** fire over 7 minutes. Once the void Lady left the store, ** announced that he didn't have time to wait around on voids to happen. "** happens and I got ** to do", ** said to a store full of customers. I was very offended and felt as though **, the store manager, was too busy to worry about his own customers, and furthermore used very inappropriate language. We all have things to do **. Maybe you should hire more cashiers before taking your frustrations out on the customers. An apology would have been nice as well.

Every time I go to Family Dollars on E New York (L train Atlantic), first they never at their register. They have absolutely no manner with their customer. No hello, thank you, please, smile. Yesterday I even had to pack my own bag because the cashier couldn't even bother to do his job. Family Dollar's employee getting pay to serve and giving good customer service to their customer. If they can't be bother to do their job, there are million unemployed folks out there willing to take over.

I was in the Family Dollar Store., SWB, shopping while black. I had to use the ladies room. I had been a regular customer and usually, there was no problem, but this time, because the lady had seen that I was homeless, by my attire, she didn't want me to go to the bathroom, without saying something to her first. I believe she was afraid I would l try to wash up in the bathroom. I had my bag with me and she asked to look in it. Usually, I tell them to go take a jump in a lake somewhere! Because they're not looking in my bag, unless they're going to look in everybody else's bag, as well! But this time, I dumped it and then cussed her out, because the fact that I had dumped it and showed her that there was nothing in it that belonged to Family Dollar, didn't seem to be enough for her!

On Sunday morning I ran into the store to just grab some candy. Was running a little behind, so I went to check out and the cashier was not at her station so l began calling out, saying hello I’m ready to check out. No answer or no one came to my assistance for about 5 mins, and when she finally came out from where she was I told her I've been waiting 10 min for you. She gave me a really mean look just glared at me and said she was looking for something, not for a customer; at least she didn't say she was. So I said “You have all day to look, I’m running a little behind.” She started getting smart with me. I told her I was calling corporate. She said go ahead, and as I left she said next time leave a little earlier. So I turned around and went back to get her name and she was very willing to give me her name. She actually showed me her name tag. Her name is ** and it was the E. 14th and Bell Ave. Location, it was between 11:15 and 11:30. I work at the Hy-Vee down the street from the store and I know that is not the way to talk to customers, it’s because of the customers she has a job.

My mother works at Family Dollar, and is a great employee. She is never late, has never called in, yet even though she is never short on her drawer, her money is always right, she is constantly being asked if she did this, or did she do that in front of customers!!! She also works 8 1/2 hrs, and gets maybe, maybe a 15 min break for that whole time!!!!! Only when she is questioned about possibly doing something wrong is the only time she gets any feedback from her coworkers or managers. Actually the store manger works everyday, and has not had a day off for 15 straight days, working open to close, causing him to have zero sympathy for any of his employees. I have been in the store several times, once we brought her dinner. That particular day she worked 10 hrs with only one bathroom break. As we handed my mother her dinner, her manager just had a urge to tell my mother, myself, my children, my husband that we might as well take it with us, as she will never be able to have any time to eat it!! Causing my children, her grandchildren started crying that grandma couldn't eat!!!!! It was heartbreaking!!!!!

When will Family Dollar start to take care of its store employees?? I noticed the store manager in my neighborhood works open to close DAILY due to no assistant. And she is not allowed to hire her own assistant. So she works 100+ hours per week!! This is unheard of but I hear it's common now at Family Dollar. I contacted their corporate office to report this and was told someone would return my call. I am still waiting. The CEO was on undercover boss and stated he knew nothing of employees working without breaks, off days, etc. Well I think this should be brought to his attention. In GA., a lot of their managers are stating they receive decent pay weekly but when divided by hours it equals 7-8 dols per hour. So if you are ever mistreated by one of their employees, maybe it's because they are stressed to the max!

The Family Dollar in Lewes, Delaware is just the worse. One employee in particular, Ruby is rude and hateful every time I enter the store. Tonight, I was at the checkout and she was busy having a conversation w/ another co-worker. She couldn't be bothered to give me my total. I had to look over at the computer and I asked if x was the total. She grunted and continued to have an animated conversation w/ her co-worker. I used my debit card and she didn't acknowledge me at all during the transaction. I ended up leaving and she neither said thank you or offered me a receipt. This is typical.

On June 17, I sent my uncle to get kook light blue book. The cashier give him green book so he took them back because they were wrong. She told him she would not change them or give a refund. They were rude, no people skill at all. It's not on bill, no refund.

I went to the cashier, told her I had to exchange a pair of pants. She asked for the receipt, I said I was not able to find it. She called the manager. Mr. ** came up the register and did not greet me, just asked for the receipt. Again I said I could not find it and got out from the bag a shirt I had purchased with the alarm device still on. I said I don't have the receipt, I always come here.

My son asked for the key to the restroom, the manager was rude like it was a bother, (It was my sons first time in the store) then asked where the restroom was located. She said "God you don't even know where the bathroom is" very rudely. I was in another isle. He did not tell me until after we left, so I tried to call and talk to the manager and she was rude to me and hung up on me. We will never go to that store ever again Kimball ave. Waterloo Iowa and from reading other comments it sounds like all the stores are rude. I will contact corporate tomorrow just because they are already closed today, verrrrrry rude people.

OK so I bought a debit card at Family Dollar located in High Street - the one that are remodeling. Tuesday (June 3, 2014) I was buying some stuff and I added money ($20) plus ($5) to add money. Then I went home and bought something in the website Amazon.com. I was waiting for the stuff to get here but it didn't!! So I check the stuff I bought and I saw that the stuff I bought were not sent here. Reasons: the day on the debit card was wrong; some numbers were wrong; or there was NO MONEY on my debit card! So I called the number on the card and it said that it only had $1.03!! (Money that I already had)

The Crane Street one in Mount Pleasant in Schenectady, NY treats me at least, like a criminal like I'm gonna steal something yet I never stole in my life. They know I'm a regular there yet I get the same thing - people watching me yet I'm doing nothing wrong. I don't feel good shopping there anymore. I was a regular. Now I'm not. They don't make you feel like a customer. They make you feel like a criminal. I am ceasing shopping there myself. I can get way better customer service from somewhere else and I can get better treatment.

I was in the Family Dollar Store in Hyde Park MA on 5/28 and I could not believe the poor customer service that was given in that store. I was standing in line and all of a sudden one of the female employees got angry and started kicking things around behind the cash register. I was really bothered by this behavior, actually scared her violence would escalate. When it was time to check out the cashier who was the Assistant Manager was on the phone having a personal conversation while his employee was having an outburst! He barely acknowledge me during the whole transaction. I will not visit that store again. I want to feel safe in my environment and did not feel that way. The Assistant Manager was disgraceful and was even bad mouthing the company on the phone in front of the customers.

I was shopping at the Family Dollar on Pine Tree Rd in Longview, Tx with a friend's daughter. The cashier left a line of customers to walk up to me and ask was I Callie **. I replied yes and she commenced to tell me I could not shop there anymore and I had to leave immediately. I was stunned and asked why and she said bc I had testified against her brother in court. He murdered a friends of mine and yes, I did testify. I was so embarrass and stunned, I just fled from the store!

My 12-year-old daughter went to the Family Dollar store located on West Market Street with her cousin. As most kids at that age do, they were there to buy candy. Now my daughter and her cousin have small back packs that they use like purses. My daughter was in the aisle where the candy is and her cousin had made her purchase and was waiting by the front door of the store. My daughter is a regular at this particular store and it is popular with the kids in this area. There were other children in the store and there was a woman with a large diaper bag and a stroller with a small child.

I purchased a table just yesterday, it was an aluminum folding table but when I opened it I found it to be only 27 inches high. I needed a table to display my products for a show I was starting that same evening. The next day when I went to return the table, I was informed by the store manager I could get store credit only!!!! I didn't have the receipt with me. The table cost me $25.00 and I needed the money to go somewhere else to purchase the table of better height. They had no other tables to choose from. Why would I want store credit!

Upon visiting the store I felt angry and told the cashier I would not come back to that particular store. I went into the store to make a purchase and get cash back from my debit card. The young man that was my cashier was very patient and understanding. He assisted me well. After completing my transaction, I realized that I needed change. I went back to the register to get change and he said that he had to wait to open his draw. Another lady came and made a purchase and he was about to give me the change when a young lady walked up and said that I would have to make a purchase. I showed her that I had already made a purchase. She said that she was his manager and she said no. The young man and I both looked at her as she walked away. He looked at me amazed. On my way out the door I said that I would not be coming back.

On Sunday 04/20/2014 my husband and I entered the store located at 120th Street S.W. 127th Ave. Miami, Florida at approximately 10:35 am. This store had always been a pleasure to shop in all the girls are young, outgoing and friendly, except this time it was a nightmare. We went in and approached the clerk immediately. I knew she was not a pleasant person when I said good morning and she just looked at me. So I proceeded to tell her that the previous weekend I had placed an order for ten balloons but I had misplaced the receipt. The clerk (**) immediately said that if I had misplaced the receipt I would have to pay for a new order of balloons because without the receipt she couldn't give us the balloons.

I have been purchasing items once or twice a week at my local Family Dollar 09365 in Windsor NC. When I check out I usually write a personal check which is on a local bank. I have no problem doing this unless an employee with the name tag "**" is working. After numerous visits, she still insists on my showing my driver's license. She is extremely abrasive and talks to customers very rudely when she works "on the floor" putting up stock.

My family and I went to a Family Dollar in Leavenworth, Kansas when my 3-year-old daughter with Autism screamed a little to let me know that she wanted something which she normally does at times when she is trying to communicate. Well the Associate which I found out later was the Assistant Manager looked my daughter up and down, frowned at her. When asked was my daughter a bother, she stated "Yes" and stated that is not allowed in the store and that behavior is not acceptable in their store. She started shaking her head, made a noise under her breath and walked away! The District Manager of the store has still failed to respond. The experience was not only embarrassing yet my family was very disrespected and I will NOT ever step into another Family Dollar again! My daughter is 3. Are you serious!!!

On 3/9/2014 I shopped at the 1720 NW 69 Terrace, Miami FL location. When we exited the store an employee name ** shouted, "She stole some polish." He again stated and pointed to my 14-year-old granddaughter that she put it in her pocket. She denied it and asked him what was going to happen when he is proven wrong. He stated he would apologize. I proceeded to empty her pockets (2) and there was no polish. He then said, "Well she put it in her purse." I began to empty her purse and as I was completing this, he walked off mumbling.

On March 1, 2014, I entered Family dollar on Mechanicsville. Before I start shopping I showed an employee my 10% discount from my email which they had several items on sale, which of a stereo. So the employee stated "yes" you can purchase this said item, so I proceeded to shop with my daughter-in-law and my grandchildren. We picked up several items for their school snacks, and household items. Proceeded for the checkout line. The so-called manager rang me up trying to train two new employees at the same time she was servicing me. Well she rang up all items. Now I showed her my email on my phone, then she said "oh, you need to printout the coupon." So she hit a button on my email, returning my food items back on my food stamp card.

Every time I go to the family dollar located in Huntington station they don't have bags or they take garbage bags and use them. This store is a disgrace. They don't have enough shopping carts for people to use, I counted 4 carts, so if you need to use one you have to wait for a good 20 minutes or so. Also when there are more than 10 people or more on a line they don't open up another register. So you wait on line for a while. Some people give up and leave. This store is a disgrace to the community. I've spoken to managers a few times regarding these issues and it has fallen on deaf ears. How do you not know when you're going to run out of bags? When you see you're starting to get low on bags you order more!!! Why are there not enough carts in the stores to utilize? Or if there are more than 4 carts their sitting in aisles with store merchandise in them to stock the shelves.

I've had two bad experiences at the Family Dollar located at 3030 Bankhead Hwy Austell, GA (770) 739-4784 by an employee who states her name was **. She wasn't wearing a name tag so I wasn't able to confirm and she wouldn't give me her last name. I believe she has a problem with me because I'm a lesbian that dresses in male clothing. I sent a email to corporate to make a complaint. I'm not sure if anything will be done about it. I don't think I'll be spending my money there again if they have someone working for them that is so rude and unprofessional.

Cadillac, MI is well known for their strong belief in white skin and white power... They know they control the city and run off anyone that is not a strong believer in their racist views. That includes a manager while working on the floor talking to someone on the phone making racist remarks while customers standing beside her listening and became so upset we all left store and made no purchases. We will not ever return as long as she is still working at any location. Our money was not wanted and not needed for we were not of all white skin... I did notice her tag read **. Asked cashier for her last name so I could spread the word about her bigotry... There was a long line waiting to check out and she was on her phone talking trash not caring about customers walking out and putting items back not purchasing because lines were too long and her racist remarks... She should have hung up phone and helped the girl check out. Leave her racism at home... not in public.

This happened on Feb. 8th, 2014. Purchased 12 items, 7 of them rang up wrong so I wasn't angry until poorly trained mgr. didn't know how to handle a customer refund. I had sale paper, receipt, and one the items that was marked wrong due to the fact the vendor marks them but in register they rang 29 cents more than on my package. He still was between lost and found, still never corrected anything, told me to come back which would be 4th trip. 2 trips closed due to bad weather which we never got any of but nevertheless third trip is when Mr. lost and found either didn't have the know how or was just plain Stupid.

I couldn't even shop there! I went in yesterday and the floor is disgusting and the cashier was rude. The aisles were blocked and there was merchandise all over the floor. I couldn't even shop, it was such a mess!! I just left the store. I used to shop there but haven't been there in months. I won't be going back there anytime soon and will be telling my family and friends how bad it was. This store is in Lebanon, PA.

The manager at store 499 is so rude. They need to fired her. She talks to her cashiers like they ain’t human. ** talk to customers bad also. Fire that lady. I call her “Devildene”.

Several times I visit Family Dollar store in Sangaree, Summerville, SC where Marie ** is a manager there. She is always rude to my family and me. On one occasion, she would not let me exchange a shirt I had just bought that same day and did not wear. She's always rude with me when I come into the store.

I walked in the Demote Store and the employee named Susan was smoking inside the store at the door while being open. When she was called to the front to check me out, she walked right in front of me cutting me off. Didn't say a word to me at all. No thank you. I have never complained before but I feel kindness is important in customer service. I don't want to go back there if she is working and she shouldn't represent the store because otherwise the store is great.

When I took on the Assistant Manager position after being promoted from Asset Protection Specialist, I was so excited. I was transferred to a store that had really bad inventory. I was told to go in and make a change in the store to make the inventory better. When I got there, I noticed that the associates in the store were basically doing what they wanted to do. They were not following company policies and things were being taken from the store with no purchase. Cashiers were using manager keys and ID numbers to do returns and refunds. I started reporting these issues to the district manager after I tried to talk to the store manager who didn't respond at all. Over the next months, things got worse and the store was getting lots of complaints from customers. The store was filthy and when I would clean, it would go right back to being filthy. Anyway, the store manager started to get frustrated because he was on the verge of losing his job because we failed inventory again.

I submitted the following complaint to their customer service department and they ignored it. To me that is equivalent to condoning their associate's behavior and they have lost a customer. When I shopped at the store today, July 21, 2013, a lady who I later found out was the manager started following me around the store. As I was getting in the line she rudely came up very close behind me and got something out the drink case. When I got closer to the register, she again rudely walked up too close to me. I wanted to exchange a can opener that didn't work and she said she wouldn't return it because I bought it a month ago. The cashier was also rude making a comment about how it looked and I used the can opener a couple of times and it just stopped opening cans. The date on my receipt is June 23. I told her the receipt didn't state a time limit for a return and that it didn't work.

I was at a Family Dollar getting ready to check out and a man ran in with a gun and robbed the place. I ran and hid, and while hiding, some stuff that was stacked up fell on me and messed up my back. I've missed work, panic and anxiety attacks, and scared to sleep with the lights off now. Their insurance company won't cooperate and to make matters worse, the store had just gotten robbed a few days before and the police says that store gets robbed all the time and still they will not provide security, and then owner of that store told me "Getting robbed is no big deal." I don't know what to do at this point.

I was recently a shopper at a Family Dollar located in Westover, WV when I overheard a Man in a black shirt that said Family Dollar on it, talking to an employee with a lot of disrespect because he said she didn't greet him at the door!!!! However this young lady had 4 people in line to check out... So in her defense she was doing her JOB!!! There is no need to talk to your employees with disrespect!!! I have a state job and I know I wouldn't dare talk like that to any of my fellow workers and employees. This man was out of line. I heard one of the other workers say his name was R*** a district manager. once I realized what his position was, I was sickened to think this man with such a horrible attitude would be hired on for his position.

I had an awful experience at the Family Dollar store #5644 located at NE 81st St., Miami, FL. There's a rude, ignorant, racist cashier by the name of ** who got angry and started to curse at me in Spanish and stated that I DID not know what I want, simply because I wanted to switch a product for something that cost less. When I told her she's not supposed to talk to me that way, she replied that she can talk to whoever she felt like that to. The manager whose name I think is ** just stood there and DID nothing. They are very racist toward other race besides theirs. I left the store without purchasing anything. If ** continue to work there with that same attitude and have no respect for the customers, that store is going to go out of business!!!

I shopped at store no. 8465 in Cleveland, Ohio earlier today. Upon arriving home, I realized the cashier had not given me a receipt. I called the store and was told by the person answering the phone that since it was that long ago (fifteen or twenty minutes), I would have to come back to the store and they would have to go back through the computer and find it. I am sure the register printed out a receipt and the cashier just failed to give it to me, so she should have had it at her register. Some of the cashiers at Family Dollar store are very careless and this happens quite a bit. They should be better trained. I will be watching to see if I am charged more than I should have been. I will find a Dollar General or Dollar Tree store in which to shop in the future.

We bought a few items at the store in Unadilla, GA. My husband paid with his debit card and since most of the purchases were mine, he didn't really check the prices. We stopped at two other stores on the way home. Once home, he balanced the checkbook and without thinking tossed the receipt in the trash. Looking at his online bank statement the next day, I told him that no way did we buy $43 worth of items. Of course, we couldn't find the receipt. We went back to the store and explained the situation to a supervisor. We told her which register we were at. She said she would go through all the receipts and asked us to call her in the afternoon.

I just moved in the area and normally don't shop at Family Dollar but that being the closest store, I decided to pick up a few items there. Upon checking out, the clerk said that the register was acting up and they could not give (us) the customer a receipt. I really needed one because I was shopping for someone else as well. The manager came up and told him to call someone, I don't know who. But the line was long and the manager kept checking in the coke man counting coke bottles. I asked her to give me a handwritten receipt. She never spoke to me or looked my way. She asked the clerk what I purchased and scribbled something on a torn up paper and handed it to me not even looking at me. I asked her name and she wrote something down. I think her name was Adia. Very, very rude and she was supposed to be the manager? Store #017525.

Family Dollar, Beacon, NY - I am extremely dissatisfied with the lack of integrity, pride and compassion of not only the employees but the company itself for having the audacity to create a store with absolutely no consideration of the customers who are the ones that make it possible for them to profit. Aside from my horrible experiences at Family Dollar, I was shocked after reading the reviews here to see that people across the country are experiencing the same thing! This is obviously a company that does not care about family and is only concerned about making that dollar! The employees are a complete disgrace to the customer service industry. The people who hire them are equally disgraceful.

My 14-year-old daughter, her friend and I went to Family Dollar in Meadville, MS to make a small purchase for our guest. While I was looking at an item, my daughter and her friend (with my permission) walked two aisles ahead to look at something else. I heard a small ball bounced twice on the floor and immediately heard the employee say in a very loud and rude voice, "I know you aren't bouncing a ball in this store, and I know that you are not walking in the trash that I just swept up." By the time she finished her smart alec sentence, she was looking at me! (I had walked over there to see what her problem was.). I asked to see the manager or her superior right away. I was informed that her manager was at home. I said, "Call her." She said, "I can't do that. She's probably asleep."

Today, Tuesday, March 5 around 3:00 pm, my 20-year-old mentally disabled son picked up three Peanut Butter Snickers, and later as he was shopping with me, he put them down and decided he wanted Chocolate Chip Cakes. So as we were walking to the counter to check out, the manager, Mike, asked my son what he did with the candy that he picked up. It was the way he said it that embarrassed us. There were people in the store just looking, like my son stole the candy bars. This is not right at all. I wanted to report him to the head office. I just need to know how. It's the Family Dollar store in Winston-Salem, NC.

The Family Dollar in Brunswick, GA store # 04826 refused my tobacco purchase because I didn't have a license. The only ID I had was a passport. The fact that I paid over $100 on a passport, I believe I should be able to use my passport as an ID too. How is this fair treatment to customers who don't have a license and only have an ID?

The store manager ** of store 6033 in Pine Grove, WV is rude not only to her employees, but also to us customers! She gossips to the customers about the employees and also other customers. She is very rude when you ask her a question. She also uses her cell phone continuously while waiting on customers. I feel sorry for the employees who work for her because she whispers to customers about them and points them out while gossiping about them! Another huge complaint that I have is how filthy the store is and ** just says that, "There isn't enough payroll to cover cleaning." I am going to go elsewhere to shop to avoid having to deal with people like her! There are many unhappy customers in Pine Grove who are going to other places to shop to avoid her!

My friend was in the Family Dollar store in Cookeville, TN to purchase a bag of cat food. While there, she saw a display of storage units (wood frames with cloth baskets) that looked like something she could use in her home for her grandson. While looking for a price, she tipped one of the boxes forward to see if she could find a price and when she put it back, the adjoining display of bookcases fell. These boxes weighed approximately 10 to 15 pounds each. The store manager even acknowledged that the bars holding the product on the shelf were in need of replacement and had requested they be replaced some time ago through the corporate channels.

The Family Dollar in Burgettstown is dirty. There are never carts inside the store, and I always have to go outside to get my own shopping cart. Then when they bag my purchases, they never have medium bags. They put 2 items in a small bag and when I pick up the bags to put them in my car, the items always fall out. I have made several complaints to the managers about the small bags, how dirty the store is and the shopping carts are always outside; but nothing ever gets done about the complaints. Also, when they stock the shelves, they have a huge cart in the middle of the aisle and customers have to go around to another aisle to get the items they want. Not to mention how dirty the card swipe is; there were actually crumbs on it today. I think I will just drive 6 miles to the McDonald’s store to shop from now on.

A Family Dollar employee named Tiffany accused my daughter of stealing. She checked her pockets and everything and did not find anything. She called the cops; they did not find anything. The employee then was very rude to my entire family. She did not want any of us in the store. She told my daughter she was not allowed back in the store. If something is not done about this employee, I am thinking about getting a lawyer. It was on 1-24-2013.

On 12/20/12, I went to make a purchase. I used my debit card. The cashier told me “Swipe once, and then put in the PIN.” Assuming it failed, I swiped again and put the PIN, and she said my card was declined. I said, “Declined? It can't be.” I had $30.00 cash on me; my purchase came up $42.01. I ended up getting some things and putting the rest back. I contacted my bank. They said the card was fine, funds are available, and there’s no hold on the card. I was told by my bank, TD Bank, the transaction went through and then she reversed it. Why? I cannot answer that. All I can say is I have not gotten my money back. I filed a dispute so my bank is investigating this matter. I contacted the store, insisting the charge didn't go through. I don't know what to believe. I hope to resolve this. I feel more like a suspect than a victim, now that the finger-pointing has begun. They have poor customer service. It’s disgusting and frustrating all the same.

I am tired of going to Family Dollar and being told that I have to pay tax for the diapers that I buy! The only type they charge tax on is the Luv's brand diapers in the box. When they scan the packages of diapers, rather than the box, they scan with no tax as well as Huggies and their brand of diapers also scan with no tax. I have asked them on many occasions to please talk with their management or corporate. All I get in return is an attitude from the workers. They look at me as if I shouldn't be mad about paying $1.42 in tax each time I purchase a box of Luv's (I have twin girls who are 2). I have asked them to give me a number to call but they never have any information on who I can contact and they always say they will get back to me about this situation! I am so annoyed because every time I go in there, I wait on a very long line only to be made out to look like a fool! Then, instead of resolving my issue, they tell me it's not their fault and ask if I can please step aside so they can deal with the next customer. Please help me resolve this issue!

I witnessed the cashier falsely accuse a woman of stealing and wanted to check her bag. She touched private things in her purse, only to learn she was absolutely wrong. The cashier was rude and disrespectful in the process and did not even apologize to the woman after she was proven wrong. The manager was nowhere to be found and the cashier could not even explain the reason for the false accusation. If this is the kind of employees Family Dollar is hiring, I will no longer be shopping there. The company needs to do proper training of their employees and hire professional security for matters like this. I was angry for the woman and left my products on the counter. This is the Family Dollar store #2871 located at 6201 N Front St, Adams Run Shopping Center in Philadelphia, PA 19120-1541.

I was a recent customer that was treated unprofessionally by your staff at a local store in Beloit (#00882), which I found to be upsetting. Your assistant manager L. was on the phone with her manager complaining about an employee. I suggested to her that she should take the call elsewhere since she was finding fault with an employee, instead of bashing her in front of customers. I was then ridiculed and laughed at by her friend that was there. I will no longer shop at this store.

I went to one of your Family Dollar stores in Texas. When I checked out, there was a very nice pleasant clerk who checked me out. She wished me Happy Holidays and I in return said Merry Christmas. She said she was not allowed to say that. I find it appalling that a store, which is so greedy to be sure, market their Christmas merchandise and make a profit on the Christmas season, will not allow their employees to wish the customers Merry Christmas. If you do not want them to say this phrase, why sell the Christmas merchandise? Until we the Christians in this the United States of America speak up and let the businesses know we do not like it, there will continue to be more bloodshed throughout our country. As a customer behind me stated, there is only a few who are against wishing you a Merry Christmas. Your management needs to seriously consider the consequences of this and what is happening in our country today. May God Bless you and your company. Merry Christmas and Happy New Year.

I went to Family Dollar (store # 08440) on Sea Island Pkwy in St. Helena Island, and the cashier was so rude and nasty. She was loud talking "customers" across the store. Her name is Nastasha **. I was coming to this store for a month, and every time I come, she’s always picking arguments with me. I will be talking to my lawyer tomorrow, and now that I have proof of what she's doing, I will be spreading this video all over the internet! If you’re trying to go to Family Dollar with family, please don't. You will be awakened by how rude and nasty some employers can be!

I went to Family Dollar in North Chattanooga around 4 pm. The lines stretched to the end of the store literally and no one seemed to care. When I did get to the checkout, the cashier informed me rudely that my coupon was incorrect. As I kindly explained to him it was not, he proceeded to rudely demand it was and hold it up for the store to see then handed it back. Rather than continue arguing, I left never to return.

The Family Dollar Store there at 256 Anderson, SC doesn’t have shopping carriages. It’s dirty, the bathrooms are filthy and the store manager is lazy. She didn’t bother to help when I was in line with 5 people in front of me; she was outside smoking a cigarette, talking to another person. I’ve never seen a store so dirty. Somebody needs to re-do that store, I can’t even take anything off the shelves without having to move something. It’s crazy.

While in line to purchase, I heard the female manager speaking to another employee behind the counter on how people from other countries should go back where they came from because they don't speak English. She just doesn't trust them and she cannot stand when they walk in the store. I heard enough and told her I would be complaining to corporate; and my family, co-workers and members of my church would hear about this. She is going to lose customers. I have also heard that store falsely accused customers of theft and just plain rude. I have experienced their unkindness.

I work for Family Dollar in Smyrna, GA. The manager is very rude to me, all my co-workers and the customers. All she does is stay on the phone giggling and laughing. No help at all. She treats us wrong all the time, talk to us any kind of way. Very disrespectful. To the customer, she has no people skill. That's what happens when you know someone who can get you a job. My co-workers and I work eight hours shift or more. She goes in and changes our time always. That is stealing. I have been there for four months and she's still doing it. She has her boyfriend and husband working in the store, and not paid to be there on the clock. Every customer who comes in this store gets treated bad. Something needs to be done. That store will have no customer soon. I will report this to the EEOC for some help.

The manager at the Family Dollar Store on 16325 NW 27th Ave. 8243 was very rude. She was not helpful at all. Customers were waiting in line while she talked on the phone giggling and laughing around. The cashier called for her help and she said wait in a rude way, then we waited approximately 8 minutes for her as others left the store. I will not recommend this store to anyone.

Family Dollar will let some people with bags and deny others for no reason. This is unfair policy and discrimination; bad people.

I am 67 years old and have never ever been in any kind of trouble. I was shopping in store #7933 at 501 E. 79th St. last month. A manager or guard came up to me and said I put something in my purse. My husband was just walking up with the cart and asked what was going on. I said, "This man said I put something in my purse." My husband and I got so upset. I could have cried. I threw my opened purse in the cart, he looked in it, and just turned and walked away. My husband told him as much shopping as we do here, we will never be back. He didn't even apologize. I've written three letters to the corporate office. They emailed me saying they sent this info to the store. This is so ridiculous. It's a shame. They were already rude once to me, so why would they send an apology, a gift card or any coupons or anything? To me, they don't care. Sad, but true. I am still hurt and upset. No more Family Dollar shopping for me.

Racial profiling: I was shopping getting something for my daughter for school. So, I decided to browse and look for something for my son. One of the cashiers asked if I needed help; I said no and proceeded with my shopping. As I was getting an item for my son, the associate asked me where were the items that I was going to purchase for my daughter; I said "they are right here." She’s accusing me of shop-lifting, and it made me upset. She didn't apologize. So, I'm no longer giving that store my business.

I was at the Family Dollar at 836 S. Federal Hwy in Stuart, FL and attempted to purchase a patio umbrella. When I walked up to the register, the clerk answered a personal call on her cell phone while we waited in line. The umbrella did not have price so she made me bring the empty box to the cash register for the SKU. I assumed she was the only clerk in the store (on a Saturday). There was no price on the box so she had me bring a piece of patio furniture up to the register. Instead of checking me out after her last customer, she made me wait. I started to complain. The customers were willing to let her check me out after having to work for the umbrella, but her comment was that I could wait or go to Walmart and pay a higher price.

Rugs dirty, stacks of drinks, water bottles and sodas all right at the door. Secondly, the manager is rude and unfriendly. She doesn't even say thank you when she gives you change. My neighbor mentioned to me today about her and the store. I said, "Yes, I know her and you are right about her attitude." Why is the door area overcrowded and dirty? This woman manager does not have business acumen to be a manager of a store to create an environment to make you want to return again and again.

I have been trying for employment with Family Dollar in Port Jefferson Station, NY for months now, after an advertisement was posted in the window I applied again! I’ve had numerous phone conversations with ** about employment. I’ve applied online, to be told they "can’t find my app". I was asked to come to the Farmingville store yesterday (5-4-12) for an "interview" with the district manager. I did, only to be told to re-apply online. The store’s computers were down so I was sent to the Selden, NY store. The clerk there advised me "not to bother" because 25 minutes into the app, the program crashes!

The Family Dollar store #04878 at 5324 Virginia Ave. in South Saint Louis is dirty. The parking lot is nasty and filled with pot holes. The manager said she doesn’t care and it shows. For the past couple of days, they have been out of bags and they are using trash bags to bag our items purchased. It is sad how ghetto this store is. I only go in there to spend food stamps and very little cash. If you cannot offer better service, get this ** out of our neighborhood!

I have lived near Andrews Manor my whole life and have been going to Family Dollar since for a very long time. I am 37 years old and never have I been disrespected the way I did. I stepped into the store on Thursday, May 31, with an uplifting attitude. I got in the wrong line because this little girl's nasty attitude. She was so rude to me I could not believe it. She called me a ** and that was crossing the line. I was told if I did not want to be in her line take my black ** somewhere else, because regardless, she's getting paid. I was appalled because I've seen her get into before with someone else. People like that should not be working in public. Right then and there, nothing was done about it. I want to see something happen now.

A soldier is returning from Afghanistan today with a Purple Heart. Eaton Rapids is rallying and I went looking for poster boards and cardboard boxes to make welcome home signs as well as American flags. I asked for help from her and she bit my head off and told me that all her boxes were gone and that she had no time to help me and to just come back after 5 pm. The town is rallying at 4:45 pm. I bought flags and went elsewhere for poster boards. At 4 pm, I returned to buy four more flags. There was the assistant manager ** carrying boxes that she’s destroying and putting into two dumpsters she had filled with them. Thanks loads, Family Dollar! This ** has an extremely bad attitude. This is not the first time this woman has exhibited this attitude towards customers. I would be surprised to be the first complainant.

I have lived by the Family Dollar store #8319 since it opened three years ago. Every time I have gone in, I asked when are they going to start carrying black haircare products. This is the only store that I have ever been to that will not carry any. Most of the time, I am told that the store manager did not want to for one reason or another. However, I went in today and asked once again, "Will you start carrying black haircare products?" I was then told by the cashier that they do not carry them because black people steal. I am black and the two people behind me were also black. I was very offended by this statement. I will never ever purchase anything else from this store and will tell my friends and family to do the same.

We live in a small town with three (3) dollar stores: Family Dollar, Dollar General and Fred's. Family Dollar is my favorite. However, yesterday, my 81-year-old mother and I were there and she needed to use the rest room, which we do often. And they informed us they didn’t have one anymore. I asked what happened to it. They said, “We just don't have one anymore.” I really hate this as I love this store, polite clerks, and good prices. But we won't be shopping there anymore because of this. Just wanted to let you know why you may lose business over this, as the other 2 stores let you use the rest rooms. Thank you.

An employee by the name of ** from store #7444: First off, she walked around the store on her cell phone with a line to the back of the store. ** checked me out and I had a item that checked out for more than it was supposed to and I told her. She told me to wait till she finished with all her customers and then she will go check! She never did. I ended up overpaying. Then I wanted cash back from my purchase. She told me I couldn't get cash back because she didn't have any. I asked her if she can check me out at another register and her roof blew off. She yelled at me and said, "I don't know what you got to do but I don't have no money." The manager had to come up then and told her to stop talking to me like that. I was in fear because of how angry that cashier was. A male customer had to tell her that was enough. She's gone too far. All the years I shopped at Family Dollar, I've never experienced that so I'm expecting the matter to be addressed and I expect to get a reply. Thanks.

Poor Customer Experience: I visited your store #01834, located at 12130 Veterans Memorial Dr Houston, Texas. I hate this store's personnel. ** and ** are rude and unprofessional. I went in to pick up a sifter for cat litter and a feeding bowl. I walked the store over and over as I did, so I passed the associate ** as she stocked the store in that area. I asked if kitty scoopers were carried in the store and she told me to go to aisle 1. I did that and didn't see any in that area. I went back to her and asked if she could show me exactly where they are normally. She just looked at me and continued stocking. She said nothing to help me and when I asked again, she said the associate **, who was entering the back storage area would show me.

I've experienced nothing but discrimination from Family Dollar in Landover, MD. They have the message that plays when the store gets too crowded, about the location being monitored and law enforcement on standby. I also had an incident at this location where I was arrested, and the police had to find someone to come and pick up my two kids.

My nephew, who works at a Family Dollar store in Memphis, was held up at gunpoint Sunday night. I feel there is a great need for security guards onsite, especially for the people who work on the night shift. I think it would make Family Dollar look like it cared about its people and the people who shop there. I can only assume, since there are so many Family Dollar stores coming up, that you are attempting to convert the mall shopper over to Family Dollar; therefore, I think security guards would be a good decision.

Store policy to leave bags at cashier - My wife called me while I was at the library doing genealogy research and asked me to stop at a Family Dollar store for dog food. As I was using public transit, I also had my laptop computer in a shoulder bag with me. Arriving at the store, I walked in and asked where was the dog food. I was told it was on isle 7, so I started walking and was stopped by a store worker who told me that I had to leave my bag at the counter. As I was shocked by this, I asked where was the notice of this policy, as required by Georgia State Law, at the store entrance? He said he didn't know about that law, but I had to leave my bag at the register. So I placed my bag containing a $1200 computer behind the desk, went and got the dog food (on isle 8, not 7) paid for it and left. But I will never go back to a Family Dollar store and I will be filing a complaint with the consumer protection agency and the BBB.

The store was being built right next to my home. I spoke to the developer Mr. ** about the late night working with equipment and all the noise. He assured me that would stop. It continued. The dirt work equipment used crossed onto my property and run up in between my pampas grass that I had planted and separated the plants used for some type of privacy. They hit my husband’s pear tree. They killed my grandmother’s plant that was there from when I was a child. There was no sense in this total inconsiderate operation. I have pictures and witnesses. I also spoke with Mr. ** about that and a privacy fence between us. He would say that he would see what he could do about that. Now, he says that Family Dollar will have to do that if they want. Then when they hooked up the alarm and it went off and scared the whole town, I contacted him. My mother next door and my downs sister was scared to death not knowing as others what was wrong or what the noise was. Finally, they shut power down after 45 minutes to an hour.

I recently visited the Family Dollar Store in Montezume, Georgia. I inadvertently left my wallet at the check out counter. I called the store, and they assured me that I did not leave it there. The same day and the day after, there were several transactions at that same store on two of my credit cards. If I did not leave my wallet there (and I paid cash on my purchase, I did not use a card), how are these charges happening? I had to call and make a police report and replace all of my cards. I realized it was my fault for forgetting my wallet, but I hate thieves and dishonest employees and being lied to. In the FAQ section, it states that to use a debit card, it has to have a PIN. I guess not so.

Falsely Accused of Shoplifting Racially Profiled - I had come into the Family Dollar in North Gadsden on N.12 St Gadsden Al 35901 (256) 543-8428 in search of some infant’s cold medicine and I was being helped by a ** (at least when I called that's what she told me her name was). I proceeded to leave and go to Save a Lot and then wait for the bus then. I decided to go back to Family Dollar to Look at the children drops ** had showed me earlier to see if they caused drowsiness and it didn't say it causes drowsiness on the box. So, I left that aisle and started looking around she came to me a few times asking me if I needed help and I let her know that I didn't, I was just looking around that was all.

I frequent the Family Dollar in Columbus, NM. There is very, very few employees that speak English! They continue to hire people that only speak Spanish and I am never able to get the help I need about products I am looking for. I would like the General Manager of this location to make a point of being bilingual to be employed there. I do realize a majority of the customers mainly speak Spanish and it is a store located right on the border of Mexico, but it is not at all fair to live in the USA and go into an establishment such as the Family Dollar and have the only 2 employees working not speak enough English to help out an only English speaking customer!

There was a long line in the store; only one person was checking out customers. And the cashier could not get her check machine to work. The assistant manager Karen came to assist in getting the machine to work. Meanwhile, the line continued to grow longer. One customer asked, "Could they call someone else to check?" Karen became angry and told customers they could leave if they did not want to wait. She's a very rude employee. Several customers left.

Wireless phone - not new: Well, it cost me time and walking. The two ladies working the registers approximate time between me buying it and returning it was 12:00 noon and 1:30 pm (1 and 1/2 hours). On 4/5/2012, the box of the phone, it was taped as new but when opened, I noticed it had damage around edges and seeing window looked used. Charger was not in wrap and when turned on/plugged in, the names of different people, contacts started showing up. I haven't used it at all. Also it was being routed through my Magic Jack. I'm not sure it would work at all.

I had recently attempted an exchange of a product, an unopened razor, which clearly stated it was a Family Dollar item on April 4, 2012 at Family Dollar on 1530 W. 26th St., Erie, PA at 4:30 P.M. The store policy is if the product is not accompanied by a receipt, a store credit would be issued. The woman at the store took one look at me, as she was walking away from her register and said they do not do exchanges. When I explained it had the Family Dollar sticker right on the item, she said she could only exchange it for the same exact item.

I went into the Family Dollar with my brother-in-law and wife. I was wearing my camera bag that looks like a backpack. I was met at the door and told that I would leave my camera bag on the sidewalk to come in. First of all, I was already in; second, I opened my camera bag to reveal over $1000 worth of equipment. So I wasn't about to leave it in the street. I’m 38 years old. I’m not a crook. Hmm, I wonder if it would have been a problem if the bag was a purse.

I purchased a $6.45 t-sheet and my check was rejected because of the TeleCheck service they use for validating checks. I called TeleCheck and the reasoning they gave was my check did not meet their risk guidelines and since it was the first time I had written a check at this store. This is ridiculous; I have more than enough in my bank account to cover a $6.45 check and not accepted because it is the first time in the store is crazy too. You need to change criteria to not include first time check writers or use some other check service. This will be the last time I shop in Family Dollar if this happens again. I had the same issue at my local Kmart the day before and this is a store I have presented checks before without issue.

I have not had a pleasant experience in this store for awhile. I had 1 item to purchase. The clerk was loudly complaining about a customer wanting her to call the sanitation department for her to a young man sitting at the computer. She went on and on about it. The young man's reply was, “You can't ** call for her. You should have told her, she can call the ** number herself!" Now, it is a toss up to which word is the worse. I find both very offensive. Who does the hiring here? That is the trashiest store as far as employees. I will not go again! Wal-Mart is just down the road!

I used to go there daily when a young lady named Jessica was there. She was friendly, caring and made sure that she had what the customers wanted and for the first time the store was kept clean. Now, I find out she was fired and was replaced with a rude, obnoxious woman. I called Kathy the district manager about the new lady and her attitude was, this is what she said to me, "Look Jessica is gone, so deal with the new manager." And she hung up! I will not step foot in that store again and neither will a lot of other people. I know that sales have dropped since Jessica was fired and they will continue to drop because we don't want to shop there any longer. Family Dollar isn't about "family". It's about its self. I will drive to Clinton to shop before I step foot in that store again. You need to bring that young lady Jessica back. As a matter of fact, everyone of your stores needs a Jessica.

I went to Family Dollar twice today, 02-12-2012. The Family Dollar I went to was store # 1443 at 5706 Lockwood Dr. Houston, Texas. The first time I went, it was about 11 am this morning, me and my daughter. I bought a few things. When I got to the register, I did not have enough cash to pay for everything so I told the cashier I was going to pay so much in cash and pay the rest on my debit card. That's when the cashier got very rude with me. Her name tag said Jasime. She got upset because she had to void the transaction out and I did apologize for sending her through the trouble. She just spank her lips and rolled her eyes. And I was asking her another question while she was waiting for someone to override the void and she made me feel like I was very annoying to her. I was so in a hurry to get from her register I forgot one of my bags. So I called and asked them to hold it for me a few hours because I was already at home like 10 miles away.

I brought some items and the 2 bags of chips. I had a store coupon for $1.88 each limit of $2. He charged $3.50 per bag. I said the coupon says $1.88. He said it was wrong. He was rude and didn't care. I took my receipt back and showed it. The manager said that the coupon was wrong.

I am a disabled parent with disabled kids. Yesterday evening when I forgot my bank card, the manager Nora, who was working as cashier, was using curse words when I realized I forgot my bank card. I only live down the street and needed to go run and get the car. She told me that "it wasn't ** cool." She then said how I was ** up for the whole situation. I then ran to get my card to do the purchase, which took a whole two minutes maybe because my daughter would not leave without her stuff. My daughter herself is a 13-year old girl with delays and mental disabilities so she doesn't understand. She herself thought that it all was her fault. Ugh!

I was at the Family Dollar located at 22053 South Dixie Highway, Miami, FL, (305) 258-5427. The assistant manager Jose was asked to look over my coupon which was a P&G (Proctor and Gamble) coupon that gave me $2.00 off Old Spice Body Wash (and body wash excluding trial size). Their current advertisement states that 18 oz Old Spice Body Wash is on sale for $3.00 - $2.00 (coupon) = $1.00. They refused to accept the coupon. Jose called the area operations manager who instructed in Spanish (a language I do not speak) that they do not accept manufacture coupons on this product. This conflicts with the 12/29/2011 sales paper for Family Dollar. I immediately pointed out Jose to store location’s sales paper. He called the manager back for giving me incorrect information.

I went to store #5394 on Jan 2, 2012. I was treated very rudely by the cashier. They have Christmas candy on sale for 75% off but when you get to the register to check out, it rings up regular price. When I said something to the cashier, she got very nasty with me and my 9 year old son. I have shopped at that family dollar for going on 4 years, 3 to 4 times a week sometimes and have never been talked to like that. I don't know if I will ever go back to that or another family dollar again.

I bought 3 bottles of 2 L Coke with coupon for $.85. The cashier didn't use my coupon and I was charged $1.25 each. I immediately called the store and spoke to the manager; she said she can't do anything on the phone and I have to bring the receipt in. When I entered the store there were no customers at the front checkouts. The clerk remembered me and showed me the coupon and said he was sorry. Then he called up the manager because he didn't know how to do a return. The manager came and told him what to do; at this time there were several customers behind me.

I was in Family Dollar today in Mohave Valley, AZ and the clerk was very rude to me. He told me something wasn't on sale showed her the display and the item was on sale. Her name is Deanna or something like that. It starts with a D. The manager, a blonde lady, was rude also so it's Dollar General for me. What happened to customer courtesy? Rude ladies in your store.

I had four pairs of earrings, specifically the ones I knew had been on clearance earlier about a month ago. I paid $.05 or a nickel for them. Therefore, when I saw the remaining four pairs, I wanted to check the price. They rang up for $1. The cashier called the manager to inform her. She stated that she could not sell me the earrings at that price, but I had to purchase them for $2. This she stated was the store policy.

I was in the Family Dollar today with my dad at 2:00 and at 3:30, my dad was at the first cash register. The manager who was there said that the line is closed. I waited there for a while. When he opened the line, the manager, he took the people from the 2nd line in front of me and my dad. I am so upset because my dad had problem with his breathing and is on oxygen tank therapy. My dad has a collapsed lung and he is diabetic waiting on line. I take care of my dad always. I never had this problem before in this store. I will never go to shop there again. It’s not fair that someone sick as my dad don’t get good service and to the owner. I say that Family Dollar isn’t family friendly.

On December 1, 2011, Mr. ** denied me my rights to utilize a coupon, that was advertised in the flee November 28 - December 4, 2011. The coupon gave an option to get $5 off of a gift card on your next visit if you spend $25 or more. Mr. ** stated that I could not use my coupon in his store, because two days ago, I used one and in his store, if he knows you used it, you wont be allowed to use another one, regardless of how many days have passed. I contacted corporate on the 1st of December, and I was told he was wrong, but the person over the manager ** hasn't responded yet. I wish to be given a letter of written apology from the store manager, and monetary compensation for my time (a gift card in the amount of $25).

My grandchild needed to use the restroom and the cashier claimed she could not find the key and seemed to find the situation very funny. I had no choice but to leave a buggy full of goods in search of a restroom which I found at Walmart. I probably will not return to that Family Dollar store again

The store is very understocked. Never anything in it. The employees are very nice at times other than a lady (Amy), is very rude and not friendly at all. The other store are very well stocked that I go to in the area and a lot of different items. I believe this store#4083 needs very much attention to has always the same things year after year. I go to this one because I have to walk and its the closest one. Very disappointed with this store. Thank You.

Please bright lights within 50 feet of our bedroom windows. You have a new Family Dollar going up on Glenns Bay Road in South Bridge Beach, SC. They have placed very bright lights all around the building that stay on all night. These shine through the tiniest hole in the shades and bother the eyes or reflect of my mirrors. I get severe migraines, and this is so disturbing to me, as I am so very photo sensitive!

I have applied at the Huntington Family Dollar store for the second time. I was told a couple of weeks ago by the assistant manager Deena that they were not hiring at the time. But I know that this wasn't true because just the other day, I talked to a girl that they just hired. I had previously worked for the store in Huntington during the re-grand opening in October 2010. But I only worked for 4 days and was told that I would only be working during the re-grand opening. So, I left on good terms. My complaint is: why can't a job be offered to me? While working the 4 days, I unloaded trucks, stocked shelves, and helped customers. I understand at this time that the manager is on a leave of absence. And it is my understanding that there is a fill-in right now for the manager. But I just don't know why I am not getting a chance.

About 2 weeks ago, I went to Family Dollar (Owatonna, MN), as usual. The manager, Chris, called me a predator in front of someone else. I tried not letting it bother me but it is really starting to get to me. I have gotten really depressed over what she has said.

I went into the store with (3) manufacturers coupons that each read: "$2.00 off of any Keri lotion product". Seeing that this particular store had the Keri lotion on sale for $2.50, I decided to buy (3) bottles of this lotion and use my (3) coupons, making my final cost for each bottle, before taxes: $0.50. I gave the coupons to the cashier and as he was ringing my coupons, the register beeped. He politely explained to me that he didn't know why the register was not recognizing the coupon as the coupon was valid and could be used on the product that I was purchasing. A co-worker came to help and as soon as she saw my coupons, she began to give me dirty looks and a nasty attitude. She said, "where the hell are you getting these coupons from? "I politely said "from my Sunday newspaper, is there a problem?" Her reply was, "I didn't say that there was a problem you stupid ***-***!" I was astonished! I was humiliated in front of the workers and other customers in the store, not to mention my son whom has never been around cursing.

I went to the Family Dollar in Neillsville this last weekend, and the store manager and her assistant manager were right outside the store sitting on the curb having a cigarette. That is a little bit rude and tacky; some people don't smoke or like the smell.

I have asked about a product to be put out and the manager states, 'oh I will get it out tonight'. When I checked the next day, there was nothing. This has been two weeks now, still with no sinus pills product. This has happened to me twice already. The other manager before did the same thing. A temp came in and she got the job done and put it out. She was good and got those kids to do their jobs. She was ready to work for that salary and move to Sidney from Kimball but I heard later that they fired her. I wonder why they fired her when she got things done. Now this new manager, I think her name is Renee, is not getting things done. They need two people in that store at all times, one to check and one to unpack. But nothing is being done. Please help. I rate this poor service. This can cause customers not to come back to do business with them.

With less than 3% of the country's population being Hispanic, I do not think it is appropriate to be playing a Spanish speaking channel in your store. Americans are sick and tired of people not wanting to learn the language. Please put your music station on English.

The Family Dollar in Elgin, Oklahoma will not accept any checks from FNB of Fletcher, P.O. 429 Fletcher, Oklahoma. This should be of a concern of Family Dollar. They are losing a great deal of customers. Please fix this problem.

I have had recent experiences where customer safety was an issue that managers could control. One manager, Hamer, had a fight with an employee he had fired who brought her boyfriend in with her. It lasted several minutes at the checkout lines. I contacted the district manager Dennis. I said it was not only lack of common sense. But it put the customers and all in the store in danger of this volatile situation. The district manager, Dennis, just made excuses.

I went to Family Dollar on 9/29/11 to buy water when a black man who works there treated me like a criminal, thinking that I stole something. He was watching me at first, but then he stopped me and asked for my I.D., which was unnecessary because I have been there a lot of times. I asked him why I was stopped and he didn't give me an answer. I have kept asking but I got nothing.

I was working at the Family Dollar here in 410 E Marland St., Hobbs, NM 88240. The manager named Gustavo, treated me bad and when I called yesterday for him to sign paperwork to show that I am fired, he refused to sign and date it. Also, he did not give me a written statement of firing, he gave me verbal. He said blacks take too many breaks. We are allowed two breaks yet he made a racist comment that blacks take too many breaks. I have been treated unfairly and I have found another job, yet I need a paper signed and he is refusing to sign it. Will someone call me concerning this rude treatment I am getting? This is so unfair how I am being treated.

Okay, so this is not the first time I have had trouble with this particular store. About one year ago, I went in trying to use coupons. At the time, I had just got a new job and my funds were running low. Well, I had several coupons on several different items and a $5 off a $25 purchase. I informed the cashier, who was hateful to me when I had previously asked what the limit on a certain coupon was, that I only had $30 and I was trying to hit as close to $25 as possible because I needed gas.

The parking lot and especially the entrance are extremely "crater laden" - beyond pot holes! We have asked employees why this is still not taken care of and they respond that "corporate" is aware of the problem. This is a convenient store location for our community but the anxiety of damaging a vehicle prompts us to shop elsewhere. Whats the problem? Can't this be corrected before the snow flies?

Today while standing in line at the above mentioned location, I was informed that the line was closed. Shortly afterwards, the same cashier waited on a customer that was standing behind me. I immediately addressed the cashier with my concerns. The cashier became defensive and used profanity and told me that I was not her mother. The manager was in the store but did nothing. Therefore, I called the corporate office and filed a complaint.

I tried to buy a flower-pot on sale and the item rung up full price. When I said something about the price, Sue, the cashier said that she could not sell the item to me because she didn't know how and became very rude. All I wanted was someone working there who could help me.

I went to the store to get some supplies for my house. When I got to the register to pay for it, the cashier claimed my pin number was incorrect. I knew my number; it was not incorrect, it was right. I went somewhere else. I made the same purchase, and it went through. Now their machine was broke, or the cashier must have pushed the wrong button. I always thought the customer was always right; he didn't even try to make it right. Whatever happened to customer service!

About a month ago, I had a verbal altercation with the manager of the Family Dollar in Union City, Michigan because she "knew that I stole something." I was standing at the register checking out with about $80 worth of stuff when I was approached by a police officer who asked for my I.D. I gave it to him and asked what the problem was. He then let me know that my daughter and myself were accused of stealing something: two men's shirts because there were two empty hangers in some part of the store. I was very irate at being accused of theft. I am a retired postal worker and not only did I take an oath to this country but I also receive an ample pension.