Family Dollar Reviews

Was just in our Lovelock, NV store. So many unpacked boxes on the floor that some isles were completely blocked. Nothing on the shelves in some areas. The sales clerks should not have to be doing the stocking. Need to have stocking done at night by a separate crew. This makes shopping very difficult and the store looks unorganized.

Hi I’m making a review for the Family Dollar in Kansas City Missouri 39th Indiana… That store is not only in a bad environment but the employees are just as bad…. I have seen enough violence go on at the store that will leave me traumatized for a long time…. I don’t feel safe in that store at all, you might even get jumped by the employees at the same time if you have any type of debate with one… People go in that store and just run out the door with merchandise.. No security… They had one in there for a very short time and he played on his cell phone when he was there the majority on the time… Stood by the door and then he was gone quickly… Needless to say I go across to another before I go there… They are a mile away but not I have to go 3 to 4 miles away now because there is no way I will set foot back in that place..

Requesting to scan my Driver's license for purchasing cigarettes is a violation of my security. I have no idea where your computer information goes, so this should not be a requirement by company policy.

Family Dollar is an absolute horrible company to work for. They allow customers to openly steal all day long because "the sales outweigh the shrink"... But do not dare have a Store Manager open a drink two seconds before paying for it... Taping receipt to drink.. On camera.. Because that's considered theft!!!!

This would be great if the site worked! None of the coupons they give work, not in the store and not online. It's a complete waste of time! Even the workers say, "Don't bother, it won't work!" Come on you're a multi-million dollar company and you can't get your coupons or your website to work right???

Store #01865 Marrows Rd Newark, De has the worst employees I've ever encountered. There's one lady (she may be an manager) who has the worst attitude. She's always on her phone behind the register and she always informs you She's off the clock and doesn't have to ring you up. She just sits behind the counter on her phone. The store was recently remodeled and only one register is in use.

BEWARE!!! This is by far the worst Family Dollar I have ever encountered... Every time I go to this store there is something missing out my bags. I have noticed this happened too many times. I purchased some items and notice that one or a few of the items that I purchased was not in the bags on numerous occasions. What they do is set it off to the side, then they steal it and take it home later. So on this particular day, I purchased a few items and I noticed that as I was grabbing my bags there was an item on the counter that was mine but I was thinking that maybe it was a extra one on the counter already sitting there, but I started to ask about it...

Let me start off by saying I went in to get a couple of things for my son's school so I’m looking around. I ask the employee if she can tell me where the swimming diapers was at, she pointed me somewhere, and they went there going round and around the store. I finally go up to the register, one of the ladies was a manager and I go up to both of them and I show them the diapers and it shows they are in stock, they both looked at me and continue to do what they were doing, completely ignored me.

The Family Dollar on South Madison Muncie IN 47302 has loud cussing music on. Especially the cuss word GD. I will not ship here again with music and one of the employees was right outside the door smoking. State law is 8 feet and she was not concerned at all about the cussing

I've been going Family Dollar wendell nc for 5 yrs. Got spoiled milk, bad eggs, etc. I didn't want to complain, yesterday I got 6 packs cig, she gave me the wrong ones and wouldn't let me exchange, her fault.

The complaint is within the image attachments, but I’ll tell you this…They have no real customer service skills. Very embarrassing. I’ve been a Cashier for 15 years, and never could afford to say the associate I had my encounter with even deserves to be a Cashier more or less talking Corporate Material. She needs to be fired.

When they have something on sale, When you get to register they do not give you the sales price. It rings up as regular price. This is not the first time it has happened. Staff is nice but they have to be reminded about sales price and if you don't say anything you will not get sales price.

I purchased 6 bottles of Moscato as last minute Mother's Day gifts for a dinner I was on my way to attend. It was canceled last minute due to an unforeseen medical emergency. I took the Moscato back to return it to get hit with "We do not do returns on alcohol". However, it's nowhere posted in the store or on the receipt. This is my neighborhood Family Dollar so I continue to shop there, just not for alcohol beverages, ever again.

475 Southern Blvd, employee very rude and disrespectful. Store always messes prices. Doesn't go according to the Family Dollar app, I'm overcharged every time I go to family dollar. I try to reach out to the headquarters to complain. No answer. No email from them.. I just need to understand why family dollar employees are so disrespectful and why the app is saying one price and in store another price. Can someone contact me by email **.

Very unprofessional staff. They talk about customers who visit the store. Their staff has limited education with street knowledge and aren't very friendly. I swear this is the Family Dollar from hell. Don't buy anything electronic. It is low-grade and defective. I had to return a phone once and got screamed at for doing UT after one of their employees lost or stole the wire used to charge to cheap device. I recently filed a complaint and never got a callback. Not worth going back to the ignorance at the West Mifflin, PA store. If I were you, I wouldn't bother either. Most of their items are cancer-causing...read the labels, clothing and bedding, rugs and towels are cheap with cancer-causing materials and chemicals and highly flammable. So sad for the less fortunate to have to shop here. Way to go Wsest Mifflin Family Dollar where you might get attacked by employees. #trashy

No good tied your money up 3 hrs, it's prepaid but you cannot access funds, I spent 80 just to look at a useless card, told it's ready to use 3x but wrong 3x,even by supervisor, very disappointed, not rich,

Stop changing the hours you are closing. They are not a summer hours store. Maybe holidays hours. My community hates this so much. You are not a winter/ 2 months store hours store. So confusing and customer get very angry.

A worker at this store on 3400 Wilkinson Blvd was very, very rude to a customer regarding using card only. He pushed cash back and she tore into him with this nasty attitude. She said, "WHO PUSH CASH BACK!" The man said, "I did" (he was not mean or nasty). She said, "IF HE SAID CARD ONLY THAT MUST MEAN HE DON'T HAVE ANY CASH." The man, "Oh I didn't know, I didn't see a sign." Then she repeated it again, grabbed $50 from the register she was counting out shoved it in the man's hand and said, "HERE'S YOUR 50 DOLLARS NOW BYE!" They exchanged other words but the man continued to be nice and the lady rude and nasty. There was about 5 or 6 of us in line listening/watching this. We was all upset at the lady. If I didn't need my medicine I would have walked out.

The manager of this particular store in Berryville, VA, is the most distasteful character you can encounter: vulgar, trashy, talking about you to another employee in front of you, changing staff every week (nobody wants to work with her). The entire town complains about her but Family Dollar has never seemed to care, as long as the store remains open.

Very helpful. Customer service skill was excellent. The entire staff very helpful when you're looking for stuff. I'm so thankful the store has a great staff like that on duty to make customer feel at ease.

I shop at the Monticello, Utah Family Dollar often and I'm always greeted by friendly staff. The manager, Rodney, is helpful and friendly and keeps this store organized. The shelves are well stocked and I usually find what I'm looking for. Overall it is a great shopping experience in a small town!

This store has the most pleasant staff and management. The store is always clean and well organized and for a Dollar Store that is unusual. I visit this store several times a month and it has always been a great experience. The selection of products are refreshing.

The store was very clean and stocked with Eve organized and neat. The staff was very professional. The cashier that helped me was very efficient. She was focused and very considerate and kind and went beyond to meet my needs. She asked me about what type of bag and if I needed help and just made sure overall that everything I came in for was met… Her tone demeanor and everything was very Kind, professional and she was very proficient. I was able to get in and out in a timely manner and pleasant experience.

I have called 12 different Family Dollars to inquire about a product that got rebranded. I called 12 different Family Dollars and every single one of them did not pick up their phone. A few of them deliberately had it off the hook, but most of it just kept ringing and ringing. No one would answer! Like I get that you're understaffed and underpaid, I'm sorry about that but it's no excuse. I've worked in retail myself, and I understand what it's like to be understaffed but just answer the phone! The phone is at the register, and is it that hard to just pick it up and just say how can I help you? No excuse to keep using the "we are understaffed" card as an excuse or "we don't like to answer the phone because of Karen customers." This is the legitimate reason to be a Karen right now, answer your phone is it that hard? If you hate working there, LEAVE! Part of working at Family Dollar is to answer the phone.

There are some employees who are friendly. Not about them. There are some though who will do nothing about the loitering outside and harassment of customers. Homeless have put their bags of items outside on the ice bin and by it. They harass customers for money both in the store and outside. I complained about one older man bothering me to manager one time. She just laughed. The store is always poorly stocked. I asked one stocker a question. She just said "sorry no English" and offered no help. The biggest problem is the gathering of loiterers outside bringing their stuff and following people to cars. The store is trashed outside. It's unpleasant. I have photos. This is not the Dallas, Texas I once knew. This is 1300 Greenville Ave location Dallas 75206. Someone needs to clean it up. Someone is going to get hurt. Not a safe place.

I went back into the store after shopping there because I had called a lift. A young disrespectful boy looked about 17, jumped out at me asking me, "What you waiting for?" I said my ride is on the way, I just stepped back in for a moment because it was a little chilly outside. He went on to being disrespectful saying, this is not a bus stop and I’m handling a rolator. It wasn’t like I was going to be in there long like that.. He had no respect for his elders. Azier was his name. His manager took up for him and disrespected me as well. Wouldn’t even listen to what I had to say. As a customer I would never recommend this store to anyone. I’ve been shopping there for years. And was treated like that.

I was extremely disappointed with my experience at this Family Dollar. Despite being a paying customer, I was shocked to find that the customer bathroom was locked and inaccessible. It's absurd that they would deny restroom access to those who are actually spending money in their store. Terrible customer service and a complete disregard for basic needs. Avoid this place if you value any level of respect and consideration.

The small store in question is across the street from Family Dollar at the intersection of Springdale and Riverside Drive, Fort Worth, Tx. I was in the store and witnessed the store manager verbally assault a U.S. disabled military Veteran. The manager said with a loud voice, "so you k*ll people huh". The Veteran didn't say a word, turned away from the manager and walked out. I waited a minute or so, left the items I was purchasing and I quietly walked out. I'll never visit that store again.

Went into this store on South Pearl St. Albany, NY. This store is a disgrace. Product is not on shelves. All in main aisles in boxes. Music is loud. All being enjoyed by associates behind counter. This store is a liability with safety concerns. Somebody is gonna fall on their face from tripping in the aisles.

The cashier and the manager at my local Family Dollar were extremely rude and unprofessional. The cashier refused to put my items in a bag, and when I requested she did so, she refused again saying "most people don't want this in a bag so that's why I didn't put it in one." When I told her that I'm not most people and would like my items in a bag, she became hostile and verbally aggressive towards me. The manager came over and yelled at me not to speak to her cashier that way and then proceeded to "help me" by making me put my own items in the bag.

I have a disability recognized by the ADA. I had just got out of the hospital after a cardiac arrest and being on life support. I started getting really sick to my stomach when I was shopping. They never, ever, ever, ever, ever let you use the bathroom. Last time my sister needed it in an emergency and they wouldn't let her and she had diarrhea and urinated in her pants. Anyway, I was in tears begging the cashier to let me throw up in the bathroom. She told me to go throw up outside in the parking lot. I was stunned and told her that was humiliating and I would not do that. I was gagging in the store & she yelled at me to go outside to "puke."

Okay friends. I have gone to the new Dollar Tree and Family Dollar here in Centralia Missouri a few times. At this point not sure if I'll go back. The issue is the automatic doors. The issue is sometimes they work sometimes they don't. My husband remembers that the door on the left as you are facing the building had always acted up for the previous stores. Yesterday I went there and I don't have a lot of strength so I had a hard time getting the door to open. I picked up the few things I needed and checked out. I asked the cashier when were the doors were going to be fixed. He said he didn't know and it wasn't his job to know. I then replied, "That's part of the problem today. It's nobody's job." He then said, "It's for a manager to answer that" so I asked to speak to one.

Yes I was in Family Dollar store Thursday the 22nd at 1:00 p.m. Or 1:30 p.m. Two older ** male was in family Dollar store shopping for their dogs and cats until this manager came up start telling them they stealing and she walked them out to the door calling them **. She said everybody know your type. All them two guys was doing trying to provide for the pets. Me and my wife is in family yesterday. We just think that is wrong the way people treat people because they differ. If we had the money we would bought them dogs and cats are there the food they need but that lady was wrong. They also asked for the manager name. She would not give it to them. She watched them walk to their home and call the cops on them. I just think it's wrong. Is there any justice at all. What kind of country are we living

In July of this year I ordered an ironing board online from Family Dollar but they failed to send me a confirmation email notifying me of its arrival at the Huntsville, Al University Drive store. Because of Covid, many orders have been delayed so I understood and patiently waited. Weeks went by until I finally called the store on September 20, 2022 and the manager Phoebe stated that it arrived weeks earlier but that she didn’t have my phone number to notify me. However, Phoebe went above and beyond the call of duty to rectify the situation for me and I appreciate employees like her. She apologized even though it wasn’t her fault and I spoke to her manager who also is an awesome manager. This is what stellar management looks like! I will shop there from now on.

Dollar General Stores Charge Tax on Milk, Water, All Foods... If you are paying with your money, you get charged the Tax!!! If you pay with an EBT Card the illegally charged taxes are removed... They won't steal from the state but from our wallets it is fine... ConsumerAffairs this needs to be fixed... The IRS needs to look into this TAX FRAUD...

Store #4976 in Waco, Texas, located at 624 W. Waco Drive, NEVER answers their phone. You can't ever ask them a question about a product before taking a chance on spending money just to get there. You have to either burn up your gas, or pay a Lyft or Uber just to go and find out if they have a particular product in stock. Then you will have to wait for another Lyft or Uber to come pick you back up, which will cost you even more money. If you're disabled and on a fixed income, it's even worse.

I purchased a fan on June 2nd 2022, I got it home and put it together to find out the extension rod did not work and the fan only had one height on it. I took the fan apart (included all the original parts) to the store 3933. Only to be told that she couldn't refund the money due to the box being open. As I explained to her how am I supposed to know it's broken if I don't open the box. She refused to refund the purchase (I had the orignial receipt). Her reply was, "I can give you and exchange for the product" and if I didn't want another fan (why would I? I just purchased a broken one why would I want to purchase another one that could possibly be broken).

One of Their cashier somehow managed to give me an prepaid American Express gift card that hadn't been activated and my hundred dollars was not put on it, District Manager said she looked at my other receipt because she rang my things up separately, I had receipt for other items but she didn't give me the one for my gift card. The district manager saw where a gift card was purchased, activated and even used the day I spoke to her but not by me not with the card she gave me. The management, and all should be looked at. No one cares. No one believes me, and for me to be telling the truth it really upsets me. I don't know how she did it but she did, I don't know how those type of scams work but she knows because she did it. I am getting a lawyer because I know I AM telling the truth. Family Dollar store has a thief and a liar working for them so be on your toes when you enter.

I am from Miami and had just flown in to Tallahassee to visit my Mom. I needed a few items and decided to go to the Family dollar across from my mom's house. When I went there, I was greeted immediately by Alisha **. She was so nice and so very courteous in assisting me with what I was looking for. So very respectful. I wish I had her in the store in Miami near me. I want to take this time to thank her for her Awesome Customer Service. I would hope that Family Dollar will take the time to recognize her for the wonderful job she is doing, it is the kind of service that continues to bring me back and to take time to write this review. Thanks. Andrea **, from Miami, Florida at ** or **.

The cashier in the store asked me at the check out counter to STOP POPPING MY GUM BECAUSE IT IRRITATES HER. I politely said no. I felt like I am a paying customer. I did not speak disrespectful to the cashier for her to speak to me like that and ask me to do something because it's irritating her.