Dollar Tree Reviews

Another time, I misread a sign and through something was 2 for a dollar, there was a sign, but it was for another item, but on the shelf right next to the item I thought it was referring to. I was told that 'everything is a dollar' in a rude condescending way. After going back to the shelf and verifying this, admitting it was my mistake, the cashier rang up the rest of my items, rudely saying "you know this is a dollar, right?" Guess you get what you pay for.

Once again waited for confirmation of shipment and when nothing came, I called them again and was told the order was again cancelled because our tax exempt certificate was not current. I'm looking at the stars to click to rate my experience. I don't want to say I'm angry...what would that solve? Dissatisfied - certainly. What can we do to correct this? I can not tolerate talking to another order taker telling me our tax exemption forms are not correct. I need someone with more authority to help us out here. All orders are placed by me and charged to my personal credit card and I have not had a problem with any of that until currently.

She did this again when I was in the store approximately 2 months later. I again mentioned to her that it was only common courtesy to take the next in line and she again told me that she was sorry that I felt that way but that there was nothing she could do about it because there is nothing in the reg manual that says she has to take the next in line. Who does she think she is talking to a customer like that? There is a new Dollar Tree in Landstown Commons...shopping there from now on. So glad I don't have to put up with that snot anymore. How do people like this get into management in the first place??

The person supervising the new cashier then proceed to weigh the money and confirmed the total money in the drawer was one hundred ninety three dollars and change, confirming that I had indeed given the cashier a twenty dollar bill. They proceeded to give me the correct change. The person supervising the cashier was aware that I own a local business and how to contact me. I received a call from the store manager at my business inquiring if I had been in the store earlier, this was approximately two hours after I had been in the store, informing me that when the cashier cashed out her till was short ten dollars and he felt that it was the money given to me. I returned to the store and gave the manager ** the ten dollars.

She made a ten dollar error when dealing with me, could she have made another error in the approximately two hours since I had been in the store? I told the manager that I would never shop in his store again. He then shushed me as I apparently was talking loud. I told him not to shush me. He then told me to leave the store and not come back as he does not want me in his store. I called Dollar Tree Corporate office and spoke with a Patricia ** who assured me that she would address the situation. I ask for her contact number and she refused to give me the number and assured me that she would contact me as would district manager Andy **. It is now Saturday and no word from Patricia ** or Andy **. I called Patricia ** twice today and was told that she was on the phone and that my call would not respond to customer complaints. This should tell you how much Dollar Tree values their customers. So buyer beware!

I've been getting the runaround ever since. I spoke with the mgt, regional mgr @ have left 3 msgs on the "speak to it" line (but don't expect an answer). What do I need to do to get my $?!?? Hire an atty?? I've been a long time customer but I refuse to do business with THIEVES. I can NOT GET ONE person to even CALL ME BACK. This is very poor customer relations. If you have mgrs stealing from customers, what do you think they're doing with your merchandise?!?!!! Unbelievable!

As we were conversing, a gentleman who stated that he was a manager interjected approaching the situation by stating that the lady manager had never received a customer service complaint and by stating that she had been doing this type of work for a number of years. I believe he stated 20 years to be exact. I then made him aware, that I was not speaking to him and stated that no matter how long she had been in the business; that the way she spoke to the sales associate was not the way a manager should speak to an employee. I then shared with him that I had been working for more than 28 years with the majority of my experience being in management and that was not the appropriate way to talk to staff. I continued shaking my head because I just could not believe that the managers thought this behavior was appropriate and especially in front of the customers.

The young associate thanked me and I made the comment to him that he should not let anyone talk to him that way. At that time, the manager interjected and stated that I needed to let her associate tell her if they thought she was speaking to them inappropriately and stated that she would have me banned from the store. I made her aware, that I would not be leaving the store until I paid for my items; but let her know that I thought she was a terrible manager and that I would be contacting the Corporate Office. She told me her name and stated if I could spell it and told me that I was ugly. As the associate was ringing me up; I was still in disbelieve and stated this is terrible. Which it truly was. The associate told me to have a blessed day and I proceeded to walk out of the store.

As I was getting into my car, lo and behold the manager was right behind me taking down my license plate number, threatening to press harassment charges on me as well as banning me from the store. I told her that she needed to get back into the store; as she went back into the store she **. Wow, I thought this is the type of manager that Dollar Tree is hiring to run their store. Someone stating that I was harassing her when she followed me out of the store harassing me and to boot **. Really!

When I arrived home, I called the store to get the number to the Corporate Office. The young lady on the phone who when I heard the voice was none other than ** the manager who stated the number was 1 800 get the number yourself and hung up. I contacted the store again, and could hear a gentleman in the background stating do not answer. It was ** who answered stating his name. I asked again for the number to the Corporate Office and was made aware that they would be contacting police which I really hope they will; so that this store can be investigated to show how terrible they really are.

I made him aware that was fine and that I feel that my right of Freedom of Speech was violated. I have a right to voice my concerns and initially I was not speaking to him. I was speaking to the young lady ahead of me that had the same concern. I believe that these two managers displayed just how incompetent they are and should be penalized for their poor judgment and lack of professionalism. I will never shop at Dollar Tree again and will make sure that all my family, friends and associates are made aware of this matter. This was a horrible experience which could have been diffused had the managers had addressed this matter with diplomacy and professionalism.

These people are rude, nasty, and unprofessional. I then asked for the corporate phone number and immediately called. I was given the District Manager's Wayne **'s voicemail. I have not heard from this man. I called corporate again and was given another voicemail. I have not heard back from this person. Dollar Tree corporate, management, and sales associates are the worst!!! They will never follow up to any customer concerns. Do NOT SHOP THERE! I have taken my business to Dollar General.

I was at a Dollar store and they wouldn't accept 5 of my coupons. All coupons matched the item but the register wouldn't take them. The cashier agreed they belong to the items and called the manager. The manager agreed but refused to do anything about it. He said there was nothing he can do. I wasn't going to make a scene but I did ask for corporate's number.

I called the corporate office the next business day. The first time I got their automated system states to leave your phone number because of high volume calls, it transfers you to a VM and it's full. I called again the next day. This time I got a live person who put me on hold, after being on hold for 15 minutes and explains the reason for my call he puts me in the district manager's voice mail. I still haven't heard back from them. I'm very disappointed with their lack of response and horrible customer service!

I blame the manager who sat in the office doing nothing while the cashiers rang up lines of people 10 deep with kids running and jumping around. The pile up of carts were his responsibility to gather together. His job is to aid the cashiers. But when you have management at the top who's negligent in their responsibility towards a injured 55 year old customer, you have the trickle down effect of negligent store mangers. I will never shop again in this crummy store with negligent management.

The 2nd time the register rejected a coupon that only moments prior it had accepted. At that point I was ready to walk out of the store with nothing. He tried again and it took the coupon. I asked him to see if it would take the others that he had set aside. He refused because he said the register would not take them. So aggravating. If the coupon matches the item exactly, then the coupon should be able to be put in manually. This is ridiculous and at this point it is just not worth my time to add Dollar Tree to my list of places to shop. Seems dollar tree has an abundance of shoppers and doesn't care if they lose one. Horrible customer service.

The law states breaks are to be 15 minutes, the Dollar Tree manual states 10 minutes. I don't know how they continue to get away with such blatant disregard for labor law. I've seen from other complaints from employees the practice of not firing people and forcing them to quit instead is not unique to my store. Assistant manager have quit leaving me and one other manager forced to work double shifts, work up to 2 weeks straight and the response when asking for permission to hire someone is to delay and ignore.

The distribution center is absurdly incapable of doing their jobs. They send skids with chips on the bottom and water on top leading to damaged product. They stack chemicals and food on the same skid and due to poor skid building we often have to deal with broken bottles of chemical being spilled all over food items with shards of glass mixed in for good measure. Complaints to the district manager about such things is met with nothing, they simply do not care. A cashier had a close family member die and the incompetent manager decided to cut her hours to zero as punishment for asking for a couple days off to go to the funeral.

A cashier got into a car accident on the way to work and quickly called to let us know she wouldn't be able to make it in. The manager decided to cut her hours to zero as punishment for missing that shift. If a customer is overcharged it is Dollar Tree policy to not give them their money back, there is no way to properly give them money back without simply shorting your till.

Training consists of half an hour of being shown how to work the till, a few comment about how to do stock and then infinite time of being chastised for not following a policy that is nowhere to be read about and no one has ever told you before. We had to fight with the district manager to get them to stop ignoring the orders form the health and safety inspector.

Nepotism is strong in this company, 2 of the incompetent managers they've sent have been personal friends of people in the head office. We've received calls from other manager asking if we're hiring at our store because a friend or family member is looking for work. In Canada there's no pennies anymore so you have to round to the nearest 5 cents. This causes the till to be off no matter what you do and you're accused of stealing due to it. If employees are assaulted by customers district managers don't care, show no concern and at best will chastise you for causing problems by being assaulted.

They literally inform you that you don't matter to the company and you can be replaced. They inform you of this so that you know not to put in any complaints about not receiving the proper pay or not being given the proper break time or being punished for having family die. Too many complaints from you and say hello to actions being taken to force you to want to quit (which is illegal).

We try to offer good customer service, we're forced not to by Dollar Tree policy. A lot of the complaints on this site about cashiers and assistant managers sound like what I'm forced to do to follow the policies or get punished, at the end of the day having a job to pay my bills is more important than making you happy by ignoring those policies. Blame the corporation not the employee who I can assure you is likely as unhappy about what they're telling you as you are.

Inventory is a mess, the distribution center sends you the wrong product regularly. This throws off your inventory counts, it's too much to be able to check every item off the truck and then when you do inventory and it is off by a lot you're punished for it. It doesn't matter how many times you show your district manager - another example of the distribution center messing up, it's you who gets punished for their mistakes and nothing is done to ensure it doesn't happen again and again. One of the incompetent managers they sent regularly changed the schedule the day before to make people be late so that they could fire the people they didn't like. That's all I've got right now.

My question is what's the big deal to change one detergent for another of the same Brand. Another encounter was when I asked him, personally, for a new balloon and he said NO, that I had to take the ones that were already done. As you could see I don't like to be treated like that, I am the customer, I still go to that Store, because it is the only one near me, and because I like to shop in The Dollar Tree. Thanks for your attention.

In this there was several associates walking around. I got one attention. She asked me what I needed like it was a bother to her, being she was socializing with a friend or someone she knew. The baby was running all over the store. Whereas I constantly chasing him, until another customer stopped him for running out the store. Now I’m on hold with customer relations, have been for about twenty minutes, and this suppose to be the operator because the extension voicemail is full. Since last week, this is bad all the way around.

Where is the undercover boss who is honest enough to exploit his own company and the evil people that run it for them? What about the good people who go out of their way for their store and your company? Those who came because of promises and their dreams shattered because of your lies and slavery ways. Corporations are getting way out of hand because they find loops to screw you. Can anyone live on 13 hours a week w/ minimum pay? Ah, no. But my cashiers and hardworking stockers are suppose too. Also expected to produce 8 hrs. of work in 4? Your good work and experience and excellent training of others doesn't mean squat to Corp. They hire you for your skills and get rid of you for the same reason. Not a good place after 11 years. Kick in the pants. Not any truth in them. Good luck Charley.

I asked the someone if she was the mgr. and she was asst mgr. Asked if there was a mgr and she was it. She would not give me the overcharge because it would make her drawer short. AND THAT COULDN'T HAPPEN. So the checkout girl gave me the $1 plus tax out of her own pocket. Sounds to me like there are some simple minded people here. Why did she count and scan one item? What does this policy do for inventory, customer satisfaction? Seems like it is a tactic to sell more. How many times in one day did she do this?

Upon being notified of this I called the store and asked to speak to the manager. A woman came to the phone. I asked for her last name. ** (I don't know the spelling or her last name because she refused to give me either) told me she wasn't going to give me any of her information. "Who ARE YOU?" she shouted into the phone. I told her that I was a customer. "YOU COULD BE ANYBODY," she said. Attempts to call Virginia are fruitless since all the mailboxes are full and callers stay on a continuous voicemail loop. I have yet to be connected to a live person. After posting a complaint on Facebook a rude person from Dollar Tree HR called me. This company will never get another dollar from my friends and family.

About 2-3 weeks later, I was employed but I had to go through proper training. This training was a complete joke. It was just basically watching another cashier handle the cash register. I don't know if this is considered free money, watching for nothing or what? I did not get any hands-on for anything. Everything was "watch what I am doing" and they expect you to learn. They also tell you NOTHING about any policies so if you do something wrong, you get in trouble and if you tell them you didn't know, they tell you "well you should've". Here are several more points I will make based on my experience working here. Disrespectful Manager: At the time, I wore religious attire which included a long full body dress that reached my feet. It was supposed to be modest. Being that my pants show when I walk, I did not want anyone to see hideous sweatpants flapping everywhere underneath and buying slacks would be completely pointless.

I wore blue jeans for months and no one noticed and since it didn't really show, I didn't think it would matter. My manager took me to the office and asked me why I am wearing blue jeans WHEN he lifted up my dress! I would appreciate it if he just told me but he actually went to pick my dress up to make a point? On top of that, he said my blue jeans are inappropriate for work yet there are workers here with rainbow tattoos on their and faces, facial piercings, wearing yellow jeans and a pink sweater? (And no, I am not joking about the piercings, tats and bright colored clothes) Might I also note that they gave out official collared shirts to wear with the logo. I was the only one who didn't get one and they never told me why. Staff is completely rude, obnoxious and disrespectful. All these employees including the managers are party animals and all they talk about is going out at night.

I was completely left out and really didn't care until I came into the office once and asked for something and as I walked out, I heard them talk and laugh about me. I was incredibly upset. If you signed up to be a Sales Associate, you can forget about your job title. That was exactly how I ended up getting training as a Cashier instead. They make you do every job possible in the world..even clean up dog poop if possible. These franchises and big corporations really know how to squeeze every working penny they are paying you until your legs kill you for the next 4 days. If you are a cashier, you are required to clean the floors, vacuum the floors, sweep, clean the windows, make 8 announcements on the intercom throughout the day, pick up calls on the phone, put back items customers didn't want (even if they weren't your customers), refill the "impulse" section, empty the trash (that wasn't even yours), take out more plastic bags to put items in, and tons of others thing you shouldn't be doing.

You would think a cashier would have enough time to do all this? NOT! Since I didn't have time to do all of the above mentioned "chores" as a cashier, I was penalized multiple times as if it's my fault I didn't have time. My manager was required to do an evaluation to show how each employee does. I didn't know this until I was called into the office and he asked me to sign the form without even telling me what it was about. I sneakily read it, and it turns out to be his evaluation form and how he rated my work to be substandard and/or average. Are you kidding me? I am not a slacker and I can promise I work my ___ there every day I'm there. I put a smile on my face every single day (regardless of my mood) and I'm always on time and ready to work. I see almost the same customers all the time and they have told me I am very pleasant. Your hard work will never be noticed if you work at this place.

I was the only cashier working and the customer line went all the way to the other side of the store. When I called for back up, no one answered. The customers kept yelling at me telling me to keep trying and call again and so I did. I got a call from my manager (same one who lifted my dress) and yelled at me. I wanted to punch this jerk's face so badly. When there was a thief, my manager asked why I didn't confront this creepy mysterious scary looking thief. My manager really asked a 5 feet tall, 110 lb girl to go up to this large guy and take the merchandise back? Was that supposed to be a joke? If you're short a few pennies in your cash register after counting, they would penalize you. If you were supposed to leave at 5PM, they would take you to count your register at 5:15PM and be done by 5:30PM. The whole time I was waiting for my register to be counted, the manager told me they're not paying me for the half hour I waited because I wasn't "working".

If I'm there, wasting my time when I could've been home, then yeah I consider it working. As a customer during my work and after I quit, I can say that this place is incredibly filthy. There were rats that bit into boxes of food. The cans are crushed. The AC was not strong in the summer and it felt like there were allergens everywhere. Some items that were opened were placed back into packaging to think it's new. Items have been taped back together, etc. I have to say what a relief it was to finally leave this dumpster trash called a workplace and never look back. Employees were outright not friendly, environment was hostile and dirty. The $7.50 before taxes did not justify anything and earning $70 a week really did nothing. It barely covered a monthly unlimited MetroCard (NYC). Do yourself a favor and don't work here unless you're on the edge of death. This place is trash: good riddance.

I reiterated that I did not want a refund, just an exchange. She went to get the manager, who proceeded to tell me the same thing. At which point I told her that I was aware the product could not be resold because it had been opened. I repeated the same thing that I had said to the cashier, that I know they could not resell an opened bottle of soda, I just wanted an exchange. The cashier then chimed in with another nugget. Something to the effect "that you are fussing about a dollar?" (Not verbatim). I then asked the manager if she, too, was a **? The manager told me "you can leave now". Needless to say, I was not threatened by her order.

I proceeded to pick up the things I had gone in for and I walked the store. I realized that I had reacted the way I did because I was totally blindsided by the refusal to get an exchange. I went to check out and apologized to the cashier. I told her that the policy was not her fault. I walked over to the manager and started to apologize to her, at which she replied (in a very loud voice) that she did not want to talk to me as I had insulted her. I also did tell her that I was going to call corporate and the newspaper. She told me to go ahead and do that.

The next day I attempted to contact Dollar Tree. The website lists no phone number (I wonder why), so I found it on this site. When I read all of these other comments, I really did not feel so bad. I have been trying for two weeks to contact this company. Repeated E-mails have gone unanswered. I have made at least 12 phone call. Messages left have not been returned. All calls are automatically answered; you are asked to wait for the next available representative. Almost immediately, you are directed to another system. And this mailbox is always full! Needless to say, a one dollar bottle of soda pales in comparison to this debacle.

What is this company doing? Why has not any state or agency picked up on this? Perhaps they are playing the "ignore the customer, they'll go away game". Well folks, this consumer is not going away!! I have already started a complaint with the Better Business Bureau and plan to contact the Virginia Division of Consumer Affairs. If nothing can be done to make these people address these issues, bad publicity is always a good motivator!!! Anyone else who has these issues with Dollar Store should not give up. One cannot expect perfect quality for one dollar; however, one should expect better customer treatment. Let me close by saying I spent many, many years in the retail grocery business. And I was called much worse than **.

Store was full of customers and there were at least 10 to 12 people in each line waiting. I asked ** if she can write her name, store phone no, store managers name and dist manager name and phone no. on a paper. She wrote down the store info and her name and Terrie's name. Then ** looked at Terrie that I asked for the dist managers no. also. Terrie said she will have to wait. So **y rang me up and gave me my coupons back. After I was done, she asked me if I could step on the side so she can help the customers. I didn't mind that at all. Terrie had me wait over 15 minutes. Then she came back and gave me the corporate no. I looked at it and I said I asked you for the dist managers no. She said I am not going to give it to you. I told her I work in retail also and this is not how to treat customers. She said I won't give it to you. I told her I will wait until she gives it to me. She said you can wait all day but I won't give it to you.

Slowly but surely she was raising her voice with me. I didn't want to make a scene so I said okay I am going to leave and I will call the corporate how you dealt with this issue. She raised her voice and said, "make sure you spell my name right", and then she started to spell her name. I told her I hope you regret this. She made me look like an idiot in front of all the store. What kind of example is she setting for her coworkers. And I hope the customers saw her attitude. I shop at this store 2 to 3 times a week. Which I won't be doing anymore. I pray that she gets her act straight. Because I have never seen that kind of attitude she had, since I have worked in retail for over 15 years as a supervisor.

So upon leaving store, I handed cashier 20.00, bought 4.00 in items and left with 6.00. I have worked in customer service for a long time and I was so applauded of how it was handled and would never treat a customer that way. I know what I had in my wallet when I went to the store.!! Basically I was called a liar. Very, Very poor customer service. Tried calling corporate, left messages for someone to call me back, and no response. Don't know what else to do!!! I will write a letter to the BBB.

Now for the last 2 years, I've been filling the Impulse & h-grid. My understanding was that is an assistant manager's job. Now, that's on top of running a cash register taking 230-250 people's orders in a 5-hour period when I'm the only cashier there until next shift. Then after that you have to do all the go backs. Clean the bathroom, fill up the balloon coral, plus whatever else is thrown in there. My manager got fired yesterday 'cause inventory was over 100,000 short. Yes, short. This is going to be the 5th manager I've had in the last 7 years. The Assistant managers & managers talk to you like crap. Night Crew never picks the store up, so when I go in for my morning shift, I've got to clean up their mess then I can hopefully get started on mine.

So, if I don't get it done then I'm asked why didn't you finish? HELLOOOOO, I'm the only person here, 'cause the managers or assistant managers don't help. I'm not superwoman or a robot. I'm a person, 1 person. There are new people starting and they are making more than me. I've been there seven years now. I think I'm going to have to get a hold of corporate to see if something can be done. This is good for people still living at home or getting out of school but if you are grown and need a good paying job, please move on 'cause it's not worth it and it's def. not enough pay. Well, I could keep on going with all the stories I have but I won't. I just hope when people read these, they will take the advice. P.S. Run, unless you wanted to be treated like crap!!!

So I travel to my neighborhood Dollar Tree on 91 and commercial that store and also good either. I was in there and seen another customer stealing and told the assistant manager - short lady always in the food aisle - and she said she don't care, she's just here to do her job and go home so I walked to the register and told the cashier. Nice sweet young black lady, she's always there working about 230 and she closes. I told her and just as politely and sweet, she told the customer to hold on for a second, she will be back. She left her register and walk in the aisle where the young was stealing and told her to put the merchandise down and leave the store. You all, cashier came to the front with a bag full of merchandise and put it in a buggy and apologize for the wait and rung us out... You all need more workers like her in your stores...

Anyhow, Saturday after picking up the things I needed, I went to the register where **, who was the cashier, cashed us out. While she was taking my money for payment I asked her who the lady was because she has a very nasty attitude. She just shrugged her shoulder as though she didn't want to answer me. Before I could turn around the lady who is the manager was at the register behind me overlooking the other cashier, who needed NO ASSISTANCE and she was never called up there.

So as we were cashing out, there were stacks of water bottles and Arizona sweet tea stacked up fairly high, which were unstable. And at a blink of an eye they tumbled over and caused a mess. I thought one of my kids touched it but ** who was the cashier stated that it was unstable. She knows the kids didn't touch anything. But lo and behold, the manager at the store never apologized or anything, bottles went flying, a large spill on the floor, kids almost got hurt and the only thing she could do was eyeball all of us.

I told one of the workers who had to pick up all the stuff by herself that I was sorry she had to deal with it. While ** kept repeating to herself that it was already unstable the kids didn't touch it. The manager just eyeballed us with no apologies or anything. I was highly pissed and asked for her name and none was given. Left the store and called back without them knowing who I am and they stated they are not allowed to give out names. I have email corporate office and about this and called. Unable to leave v-mail because whoever is suppose to check v-mails I guess doesn't, and no one has yet to return my phone call or email. So I'm assuming they do not care about loyal customers who come in for every occasion (holidays) including normal days. So I will continue to contact them, but if no phone call or email is returned back my intentions are to go higher. They may be a big business but someone is still over them!

As a consumer I have the right to voice my issue, and I expect someone to solve this issue. It’s a dollar store - everything in there is for $1. I've only been in Uniontown and Pennsylvania since October 2013 and let me just say this is one of my worst experiences there. I have never in any way shape or form have to be followed in any store, much less Dollar Tree, and I look forward to hearing from someone. Because this has to stop. They have large amounts of water and Arizona sweet tea flying all over the place, liquid on the floor. My 5 year old was almost hit, and tops of the bottles are flying, and this manager with an attitude who wishes not to give out name, or apologize. Just typing this all over again upsets me because of the experience I've had.

In my 8 months at the store, I was given one half day of training in my job by the store manager and nothing since. I’m supposed to have access to systems in the computer but somehow calling the home office to get me keyed into ALL of the systems keeps slipping his mind. He constantly has us short staffed leaving me with one cashier during the day, and one at night. And maybe, if I’m REALLY, REALLY LUCKY, I get someone to help recover at closing. I haven't been given any time or been keyed into the system to even do the internal training programs for my job which according to company policy, if I don't do that I shouldn't even have keys to the store.

No matter how much I ask, I'm always given the worst shift – Closing, every day, every time. And now with such shortage in staff huge things aren't getting done like recovering the store at night or things being cleaned. It used to be from 1-5. I would push freight and manage the cashiers then from 5-10:30, me and another person recovering the store would clean and it would look good. Now it’s me by myself pushing out 2-4 U-boats a night and trying to get the rest of my managerial stuff done. And when I come in the next day and he says, why wasn't stuff done? Well how could I if it’s just 2 people in a store twice the size of Aldi?

I have customer complaints all the time almost every day. Now how dirty the store is. The carpets are filthy and haven’t been vacuumed for years. The tile is caked dirt and grime, the bathrooms have been vandalized so many times but we can't fix it because no time. About 1/3 (not kidding) of the ceiling tiles are saturated with dark mud black/brown water stains and many are buckling and dripping the disgusting water onto the merch and customers. My best is where the ceiling tile is just missing and if you look up, you can literally see the sky. The manager doesn't let us take out garbage except on truck day which has led to a number of field mice to infest the store. There have been times I've had to chase them like a moron when they run loose during the day when customers are there.

Since being hired the store has lost 3 other assistant managers due to the manager’s complete stupidity and pressure to do things but he doesn't do much. All he does is sit on the computer all day long or hides in the stock room doing nothing. We are supposed to have 3 assistants in the store, right now it’s just me and the other assistant taking on the work of 3 plus the manager because he delegates all his work to us. And the other assistant is going to be transferring very shortly to another store closer to his house and to a SM he likes and gets along with better. The person I replaced sited the same reason as the 3 while I've been there. It’s not the job or the absolutely horrible pay (I’m getting insultingly low $10/hr for very physical and demanding work), it’s because of the manager giving horrible hours, having too grand ideas of what should be done and then when you can't achieve what he wants he treats you like crap and stupid.

I asked to be taught merchandising after 2 months of employment, it hasn't happened nor will happen. When I've confronted the manager about why I’m not being trained in my job or giving the tools to move up and get a store of my own (that’s one of the reasons I wanted to join the company) on 4 separate occasions, in front of other employees, he has said he is a chauvinist and that women should cashier. Well, there goes my chance at doing more in this company.

I try my best to protect and support the cashiers and stockers and recovery people the best I can, but he is so hard on them too, and I can only do so much. They are told to do a lot and the manager puts tasks on them he should be able to do himself if he budgeted his own time right. One cashier I work with at nights is a manager at McDonald’s and she has told me over and over that McDonald’s is a better place to work than the Tree.

One thing, another poster said about employees not getting hours and basically forced out of the job without being fired and able to apply for unemployment is totally true!!! I have seen this first hand in my store. Several people who were good workers and just needed some coaching to be better weren't given any hours for 2 or 3 months. Every Monday they would call in and ask if they had hours on the schedule. And I would have to say no. A few of them went to UI and applied because they didn't have hours for weeks and weeks and the Dollar Tree DM told UI, well they just left the position they weren't fired. Well, how long can you not give someone hours before it hits them that they have been "fired" and being forced to leave without the company actually firing you so you can get the benefits. It’s a bad practice that again I've seen first-hand and it makes my stomach turn.

The only reason I’m staying is to get to my one year mark and move on and because the only thing buffering the closing staff and fighting for their rights and hours is me and the other assistant. And I genuinely care for the staff and want to do the best I can for them, giving them time to find other jobs. Yes, I've covered for a few already who have needed to go to interviews at other places and needed time off to do it, and I fully support them in finding employment where they are not abused.

I've had to rein in the manager several times from yelling at the staff, or going on and on about pointless unending stories he’s famous for, or calling the staff stupid and slow and other things. Dollar Tree if you’re right out of high school and only cashiering is a great place to work. If your older than 20 and have a life and dreams and don’t want to be treated like trash, worked like a pack animal, and given insultingly low, low pay with no chance of advancement, MOVE ON!!! Please just keep walking if offered a job, it is not worth it.

The reason my mother went there yesterday, was to purchase some box drinks for my 6-yr.-old - The selection of different brands of box drinks appeal very much to us, because they work well for my son when his sugar drops in the middle of the night. We constantly shop there to buy these and many other items for him like alcohol pads and sugar free candy. (He has Type 1 Diabetes and my mother helps me care for him). She also went in to buy dish soap, Brillo pads, and some spices. When she returned home with these items I noticed she was distraught, and when I had asked her what had happened I was shocked to hear what she told me.

She stated that she went in and was shopping without a cart and she noticed the manager was following her and staring at her but she didn't think anything of it at the time. She stated that she took her car keys out of her purse in the middle of the store so she could have them ready before going outside of the store. She often does this so she won't have to struggle finding them outside and be vulnerable to someone attacking her. She said when she approached the line to pay for her items, the same manager woman who had been following her, tapped her on the shoulder and asked her to step out of line and go with her.

My mother did, and then woman stated to her in front of many other customers in line that the security in the store had seen her put something in her purse. My mom said she was in disbelief and at a loss for words. She said at first she thought it was some kind of joke because she goes there very often. Then this manager demanded to look in her purse so my shocked mother agreed. The manager looked through my mother's purse and then after doing a through search of her purse - realized she had made a ridiculous horrible mistake. She then apologized and patted my mom on the back. This was even more upsetting because my mother does not like to be touched by people she doesn't know. She clearly broke my mother's boundaries and was in her personal space and violated her by looking through her purse. Then she said this was "store policy for the next time my mother would go there". Which - in this case my mother and I are still both trying to figure out what she meant by that.

My mother keeps saying she was so embarrassed she never wants to step foot in that store again. Another older male customer that witnessed what had happened suggested my mother file a complaint, and told her he felt like the manager should be looking for "real shoplifters". Obviously, this was an outright wrong accusation made, and corrective action must be taken so this will never happen to any other honest paying customer again.

It saddens me that people like me and others are working like slaves for a company that doesn't care about its employees. And not on top of that, I'm the only person of color that works there so it makes it much harder for me to be heard. I wake up very early to get to work on time, and you would think that they would participate in the ORCA card for those that don't live close to work... but they don't. They will tell you its your responsibility to make it to work regardless of how you get there. The atmosphere at Dollar Tree to lackadaisical...its like whatever happens, happens. And that's not fair.

Its like the managers turning a blind eye to the employees that want to share Ideas or implement new ways of making our jobs easier. But just like all the comments on here, we don't get heard... We are just seen. And corporate?... Those fools.... They are intimidating! You can't even speak a word to them without them questioning you on what your job title is. People always ask me if my location is hiring, I squirm to tell them yes, just for the simple fact that what we go through as employees of Dollar Tree is like working in a sweatshop... working underpaid and under appreciated. So I just want to let all the other Dollar Tree employees know, that there are other Dollar Tree employees feeling the same way you are.

Honestly, I do not fault the woman who checked me out because she did in fact apologize for the confusion, but I do not understand why the other lady's word was honored in oppose to mine. Nonetheless, I received my receipt and called the number on it. When I called, I spoke with a woman who is the manager named 'Barbara'. She seemed enthused and gave me the number. The lack of customer concern is what I do not favor.

The worst thing was in May 2011, I was told to pull a pallet jack up a flight of concrete steps out back because they threw a bale & took the jack down to move the bale out of the weekly shipment truck's way. I literally FELT a muscle of tendon or both SNAP in the right side of the mid back when I pulled the 200LB equipment up the stairs & have suffered ever since, to the point I had to take 3 weeks off work entirely. My store manager had no care or compassion for the intense nerve pain I was in & I was subsequently forced to voluntarily quit or else keep aggravating the injury & never let it heal. To this day I have to see a chiropractor once or twice a week to help the re-occurring seizing inflammatory ball of pain below my right shoulder subside again. I am utterly disgusted with the apathy of the managers towards those they boss around & hurt physically through unsafe heavy lifting & risky daily stocking practices.

If you ask the manager to void the transaction, **, the surly manager at the San Mateo store # 2745 in Albuquerque, on Dec. 16th, 2013, angrily refuses as if the age difference between you and him makes you too insignificant for his attention. If you then, politely, get back in line to return your purchase (so that you do not have to enrich a rip-off scheme) he is suddenly too busy cashing out a register drawer to deal with you. His only comment, "It's too late."

When a company depends on sleight of hand and nasty employees to eke out a few extra dollars from customers who are clearly just trying to make ends meet, look for that company to do other disreputable things. There is no need to shop at Dollar Tree. Plenty of other similar stores with ethical policies and employees.

So another cashier and I unloaded the truck from 12:45 until 4pm with one 10-minute break. The new DM did fire that manager but it just really makes me angry that I've been denied a promotion and have never been late, don't call off, come in every time they have needed me to, do my job to the best of my ability and I can do basically all manager duties with cashier title. Dollar Tree will use and abuse and from my experience, the higher up care nothing about the hard work that the employees offer but only caring about Sales and don't care if you break your back to do it. I got a 16-cent raise in 2 years. I knew the pay when I got hired and was fine with it but when you come in willing at minimum wage and work like you're being paid $15 an hour, at least appreciate the hard work and dedication. Appreciate your employees b/c without them, you would have no store, No sales.

There are boxes in the isles making one have to hop and jump to clean areas. The dumpster is out front. There is no OSHA manual in plain sight for employees to look through. There are no OSHA posters on the wall in the back room or even break room. I'm afraid that if any of the businesses around were to have fires and if it was to spread to the store I was hired to work at that my fellow employees and I would have a difficult time escaping to safety.

I have been made to feel unwanted and them trying to get me to quit. I say this because my husband I were hired and I had been dropped to 5 hours from 15 hours for the week. My husband kept his hours for the week. I was not informed by my supervisor or manager that my hours were cut. I found out the next day when my shift began. It shows a lack of integrity and honesty to not inform an employee of schedule changes. I wouldn't care about gaining or in this case losing hours/days if I was informed of it from my superior. That would be the honest thing to do. Otherwise it is sneaky and lacks integrity and ethics.

Just because it might be legal to combine the DNA of a mouse, a cat, a dog and an elephant to try to create a whole new animal doesn't make it ethical or moral. When I mentioned that I had days removed I was told rather meanly that I HAD hours, now I DON'T. As if I didn't deserve to have more than 5 hours at minimum wage for the week when I was originally scheduled to work 15. This place really ticks me off in so many ways. My husband spotted more than 15 OSHA violations during the setup of the store during his shift alone.

The extent of what they want to call honesty is what I call asset protection or loss and prevention. Bag check of your employees, having someone off the clock go with the manager to make a bank drop and things of that nature falls into the category of asset protection. Honesty is finding a 100 dollar bill on the floor in an aisle and taking it to your supervisor to put aside in case someone comes in and is looking for it. Instead of putting into one's pocket or wallet. Though being honest and having integrity does go hand and hand with asset protection. It's not where it should end with any company. It should apply to informing an employee of schedule changes. It should apply to letting an employee know that they need to be more professional or wear a stronger deodorant tactfully.

She is suppose to train other managers and they all say the same thing she never trained them correctly.

My friend I found out was dieing her response, IF SHE IS NOT DEAD IN TWO WEEKS I'M GONNA BE PISSED. Because I had asked to leave early cause my best friend was in the hospital and I was told by family I needed to get there asap. I NEVER called in sick cause Lori made it a big deal and we were threatened.

If you would look at how many people left that place or walked out you would see the problem is her. I felt threatened by her and her friend whom still works there. She was never happy and she continued to cut me down saying I couldn't keep up and I felt my life was at risk cause my health was getting worst with the way I was treated and I walked out.

Next would be the insane waste caused by this company in its shipping. Dozens of dumpsters full of cardboard, every single week, from every single one of their thousands of stores. On to the food packaging. The same size containers are used, although in small print, less is in the can or bag. Or the quality of the house brands and no sign of how old the products are. Then misleading packaging throughout the store. Last? After I started asking about these things, a strange complaint surfaced that I was not an "appropriate" manager. And despite them saying all these nasty things that they did at the end, they terminated me as "restructuring". My comment now to the BS they went with on all this is this: I understand what the few honest higher ups did by following orders. But even you refused to investigate. You took lies that I could prove were lies, and just followed like good little soldiers. Like good little Virginians.

We will get written up and even terminated if we are ringing up customers passed closing time. We are also not allowed to help customers off the clock because we'd get written up. ALL DOLLAR TREE RULES. I wish customers would understand that the employees don’t own the stores. We are just working there. Thank the Lord I am moving on from this piece of ** company. Great place to shop, horrible place to work.

I recently said I wanted to step up to AM. They pretty much told me they don’t want to move me up because I’m good at my department. That is just plain craziness in my book. They also tell me the company above the management doesn't care about its workers; that’s why they won’t pay us more. They say if we won’t do it for the pay, someone else will. This company makes enough money to pay its employees more.

A ** who works there now has been put through hell by **. In the last 3 months, she has lost her mother, and two grandmothers. She has yet to get her grievance pay from her mother passing and ** told her she could not take her vacation time to see her dying grandmother because his in-laws lost their house to a tornado and he wanted the time off. He is a very selfish manager and a horrible one at that! **, who is the GM, is good friends with him and nothing has been done. I would like to see some action here. If not, I, along with others, will put together a nationwide protest on how Dollar Tree treats their employees.

This cannot continue and needs to be investigated. Please contact me at any time for further information, and I can also have a lot of previous and current employees verify this claim and many more. Not to mention the fact that when I was there, I had to work during my breaks and lunches! Something needs to be done with your policies which are bad enough, but to work for someone like **, is like working for the devil himself. Please contact me for more information or I will be forced to go to higher measures to either get this man to face up to his selfish decisions or hurt Dollar Tree nationwide.

As I was shopping, I saw a customer with a Mother's Day gift bag. I asked her where she had found the bag and she told me she found the bag at the front of the store. I went to the front of the store and sure enough, there were more Mother's Day gift bags. I grabbed two gift bags and I saw the employee from earlier and I told him, "I thought you said there were no Mother's Day gift bags?" He said "I didn't put them there." I told him, "It doesn't matter if you didn't put them there. You should know what you have in this store."

I went to the check out, wrote a check and Dylan, the sales associate, said my check didn't go through. So he called the manager, who turned out to be the employee who I had asked about the gift bags earlier, and his name is Blake. Blake came over and tried to print the check and said, "I can't accept this check." I said, "Why not?" And he said, "The register is not reading the check and I can't accept it." I told Blake that it's a good check and he said, "There's nothing I can do about it. I can't take your check."

He gave me back my check and made me feel like I was trying to write a bad check. He didn't try to do anything to run the check through the register. It seemed like he was mad of what I told him earlier, that he should know what is in stock.

In the checkout line, there was a young lady who inquired about why the cashier had been so rude when she was told she had to leave her bag at the door. The cashier who was perhaps having a bad morning rolled her eyes and defensively replied, "I asked you nicely!" The situation turned very ugly in a matter of seconds. This young lady was already unhappy and again, she told the cashier that she had indeed been rude (and for no reason). The cashier then replied with, "Yeah? So are you!" I don't think I am mistaken when I say that was and is the absolute worst thing to do in a situation like that when an already unhappy customer is not only disregarded but provoked. That's customer service!? Needless to say, the young lady left the store very angry and in tears. The cashier then starts laughing about it to the customer in front of me. The manager (whose office is located at the front of the store and was in there the whole time) then decided to come out and intervene, asking the other customers (including myself) what had happened. Good grief! Where on earth did this woman learn her management skills?

Furthermore, why didn't she come out and intervene while the situation was taking place? To display even more despicable behavior, the cashier and the manager stood at the register staring at the young lady (who was at least halfway across the parking lot) and observing that she was talking on her cell phone. The manager then made a sarcastic remark of "Oh, I hope she calls the police!" The woman who has zero clue about customer service and acts like a 12-year-old petulant child is the manager of this store?! Not to mention the employee/cashier's behavior before and during the whole incident, laughing about it when it is no way, shape or form the least bit amusing. I was there to witness the entire incident and I heard everything that was said by the manager and her employee as well. Yet, when I called the store later that day to make a formal complaint about the awful and unprofessional way everything was handled, the manager changed her story completely! She also told me that her poor cashier was in her office crying; somehow, I seriously doubt that.

To make a long story short, the manager ended up getting defensive when I didn't support her opinion that the cashier did nothing wrong, snapped "Well, you're entitled to your opinion" and hung up on me. Very true, I am indeed entitled to my opinion and I've been very clear in stating it. I could care less if anyone else agrees with me, that was handled 100% wrong! Due to the fact that these are the kind of people Dollar Tree hires to manage and represent their business, it's very safe to say that I won't be shopping there anymore. In closing, perhaps if the notification stating that no bags, etc. are allowed into the store was on the front door entrance instead of the upper, right hand corner of the front window, the cashiers wouldn't be required to inform everyone of this policy when they enter the store.

When I go into a store, I like to be able to pick up an item and examine it before I decide to purchase it. If I decide not to, I put it back where it belongs. I also teach my children to do the same thing. Asking that the toys be put back in their proper places would have been a better way to word this.

The assistant manager told me I may as well take the $10 because it went through and they couldn't do anything. She said I could talk to the manager when he returned. I waited 30 minutes and still no manager and no one said another word to me. They just ignored me as though I wasn't standing there. When I went up to ask for the number to the store’s headquarters, she stated that she didn't know what it was. I called another store to get the number. Now this is the part that is really inexcusable - I called headquarters four times to voice a complaint, left four messages and still not one word from Dollar Tree. I'm done with Dollar Tree. I would rather spend a little more for good customer service.

I want to let you know, this young lady, her name is (Chamon), the employee showed that she should be the one who should be in the manager position. Every "single" customer that entered the store including my self, she greeted with welcome to Dollar Tree. She never froze up nor gave up. You need to award or at least give her a pat on the back, or even a hug and a smile because in today's economy, we need more people like that and we need to have good service because I know what teamwork means and how it should be executed. Why do I say that? It is because it's hard to find jobs in this day and time, I have the same issue at times at my job. I love the store, but I truly hate the way that store is being ran. Thank you for your time. Please feel free to call me if you need to speak with me. Thank you, I hope Dollar Tree can take care of this matter, ASAP!

In fact, it was our fault; but because of your dishonest employees, I will no longer be bringing my business to you and I spend at least 150 dollars per month at Dollar Tree. It's a shame, because unless this is made right, you lost a great customer. I guess criminals come in all shapes and sizes and ages. I know with every fiber of my being she stole 20 dollars from us, and we needed that money.

The manager came out. I gave her my receipt, the two of them stood there with me and continued to make me feel like an idiot, mentioning that I had to have walked out with the cards because there was nothing left behind. Finally, the store manager asked me for my receipt. She left for at least 15 minutes and came back to inform me that she had viewed me on the store monitor and confirmed that Charlene did not give me the bag with the greeting cards and the next person in line ended up taking them. I was told to go and choose another assortment of eight cards and go through checkout with Charlene. I did. Again, I found Charlene with an attitude. No apologies, no "I'm sorry for the inconvenience". I have shopped at this store many times and I feel that this employee is a disgrace to this establishment. I feel I should be reimbursed for my gas mileage for the total of 12 miles.

When we took it out today, one of your employees named either Yoland or Yolanda (I read it on her id card) came out and angrily told me that if I take her cart out again I will have a fight on my hands. I told her she is threatening me and that she should be careful because some people will hurt her for threatening them. She went on to rant and rave, that no one is going to do anything to her and that she is not scared of me. By then, my husband had brought the car around and got out and said to her she is not wise to threaten me as she is doing. She then yelled at him saying I am not afraid of either of you, and no one is going to do anything to me. She stated that she is 54 years old and not afraid of anyone.

Her attitude was very nasty and threatening. She went on with her tirade raving and shouting until we got in the car and drove away. My husband wanted to call the police, but I said I am going to contact the company officials, which I am doing. I want to make clear that I did not raise my voice at her even one time, nor did my husband. I am a Christian and try to keep my temper when people act foolish. It takes a great deal to anger me, and push me to the edge. She did just that. Eventually she will push someone to shoot or stab her. She acts like a maniac, and should not be working with people.

I am 62 years old, retired and have worked with all kinds of people from homeless to my job at the University of Chicago, Graduate School of Business. I am a devout Christian and if necessary could produce dozens of letters of reference to my character. I say this to stress that this employee was not provoked by me in any way. I am appealing to you to deal with her before a tragedy occurs it is just a matter of time.

As he was continuing to yell at my son, I stopped him saying he has no right to address my son the way he did because my son wasn't talking to him in the first place and didn't make fun of him and that my son was only inquiring. By the way, Thomas dresses and presents himself (and the amount of makeup he wears) I don't think it's an unusual thing for any child to be curious and inquire as to what he is. He continued his yelling and offensive language and saying how offended he was by my 5-year old's question.

So I just left the store because there were other people behind me in line and in front of me which made me very uncomfortable, disrespected and humiliated. It was beyond rudeness and harassment to be yelled at and a great insult to have my son yelled at and called rude in my presence and the presence of others. I spoke with one of the managers there named Jean/Jane, she apologized. I told her that my son and I deserve an apology from Thomas. She told me that he doesn't work again until Tues of next week and she wanted me to come by then (exactly a week from today) to speak to her or one of the other managers. I don't understand how they would hire someone like that who disrespects people in front of their children and yells at children for innocent inquiries. I would like this to be my formal complaint against the Dollar Tree store Sales Associate Thomas in the Iowa City, Iowa store #2239.

As she was walking towards the cashier (and in front of all the customers in line) she exclaims, "They've been doing this all morning!" Now I'm not sure who "we" are or what "we" have been doing as it was afternoon but it had made this lady mad enough to then begin looking me up and down while whispering to the cashier. I did not notice this blonde woman wearing any name tag. I promptly left intending to buy my paper somewhere else. She then stood at the front door of the store watching me to my car. The whole thing was very strange and made my friend and I uncomfortable.

I walked to another store next to the Dollar Tree. The girl who had gave me my change ask me and give her money back, because they gave me 20 dollars extra. I had told them it is not my fault, that they have gave me a wrong change, and how I didn't count it. She then force me to go into her store and made me look like a thief. I felt bad, so without knowing how much they really gave me, because I used the money they gave me and some in my purse to paid a bill at T-Mobile. So I still gave them 20 dollars. As for being a nice person, in return I was treated as a thief in front of customers.

I was never been treated like this. Also, I did not get a sorry or thank you. Until I said, that's very rude to go after me and ask for change when I had walk out the door with a receipt. She then say sorry and some nonsense thing. I'm very disappointed at this store.

The cashier contacted the manager. The manager came and just stared at the box and studied the receipt. He asked me if I purchased it last night. He then went to the aisle where the popcorn was located. He came back and said that the other boxes have September, October and November on them and that boxes are always checked to make sure for the expiration date. I asked him if I could just get my money back. He responded, no we'll let you exchange it for one food item but we'll let it go this time.

I was really surprised by his last statement as if I was the one in the wrong for bringing back stale food. I went to the aisle and found three more boxes of Fiddle Faddle Caramel Popcorn that had an expiration date of July 19, 2010. I then took my peanuts which were the item I exchanged my Fiddle Faddle for and the three boxes of Fiddle Faddle Caramel Popcorn and told the cashier that these are also expired.

So, we had to wait until she felt like she was ready to come around and check me out. Then, she threw my items in bags and just tossed them off to the side. Her personality was horrible. I was not greeting when approaching the counter or as I left. This was an awful experience because there are so many people who could have that job that would have a much better attitude. I told the manager but he didn't really seem to care.

I then reminded her that it is her responsibility and that I too was not "on the clock" but it didn't stop me from helping someone. She then threatened to call the police on me for being a "trouble maker". She asked me to leave the store which I replied i wouldn't until it talked to a manager. The manager came and said she heard the whole thing and that the woman who dint open the door didn't do so because she "had a lot on her mind". I reminded the manager that regardless of personal situations, it is her responsibility as an employee and good Samaritan to help someone in distress that's in the store. They continued to be belligerent and demand for me to leave the store. I am appalled.

Now nobody in line appreciated that and her co-worker told us she is a witness to the situation and we plan on doing something about this. That was clearly racist, rude and unbusiness like conduct. We will go to the management of the immediate store and complain about her as soon as we can. Her name is ** and there was no last name on her nametag of course. I have never been treated that way in my life by a salesperson. This store just opened and it is the Dollar Tree in San Diego on Mira Mesa Blvd in the Mira Mesa Mall. My mother is an elderly and she was shocked by this behavior and extremely angry over the situation, let alone embarrassed by the racial harassment.

Well i called the manager (Sonia) to tell her about the incident and she told me that the supervisor would give me a call back and i havent recevied a call since, i figured that this incident would be very important saftey hazard but obviosly it was not.

Nothing serious happen but could of been serious. But the whole point was that they were irresponible about thier complaints from customers about thier employees actions and saftey procdures.