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Reviewed June 14, 2023
I just had the worst experience in the world. I was trying on some reading glasses. I told the cashier that I was going to buy them. He said okay. A worker came up from stocking and yelled at me saying I was rude. I ask her for her name and she told me that she was not going to give it to me and all the staff started laughing and all the other customers put their stuff down and walk out because I am a senior citizen. My store number is 3532. The date was 6/14/23 and it was 11:39 am. She had all black. Nobody should never talk to a customer like that. I will never go in that Dollar Tree again.
Reviewed May 27, 2023
I ordered 60 crystal candle sticks for a National Honor Society Induction Ceremony. Not enough available in the store so manager recommended that I place an online order. After ordering the candlesticks online, I went to pick up the order 4 days later and it was not there. As I needed them immediately. I asked to staff just to cancel the order. The staff told me that I had to call and cancel the order because it was made online. There wasn't anything they could do!
So now, it's almost 2 weeks after I ordered them and needed them. They still have not shipped. I tried to get a refund, as I do not need them now because the ceremony was last week. I was told by customer service that no refunds were allowed for online orders. This is $80 out of my own pocket and I had to purchase different holders at multiple stores, at a much higher cost. Super frustrating due to the fact it took me 5 calls to customer service before the call was even answered, the representative was super nice and understanding of the situation. But could not refund my money and offered to put a ticket into corporate office so they could review the still not shipped order. Would take 7-10 additional days to even hear from them. Do not place orders online. No tracking information available and no updates provided! I will never order anything from DOLLAR TREE (I call Dollarandaquarter Store) EVER AGAIN!!!!
Reviewed May 23, 2023
An Asst mgr sold me the wrong merchandise, the return was the start of the most horrid experience I’ve encountered and experienced; rude, dishonest, threatening behavior, verbally attacked, character defamation, unprofessional, all with her fabricating the situation to cover her conduct. After viewing reviews, I note there’s a pattern of ill behavior with most Dollar Tree associates and the question remains: Why is no one being held accountable or disciplined? New to Georgia and I have never encountered such an experience. I promptly returned items before leaving the store on one occasion, the service was so volatile. For certain, emails had to be sent to Corporate and awaiting their response. This is an outrage. Location: 567 Cobb Parkway, Marietta, GA. The Manager (**) added insult to injury when I bought my complaint and concerns regarding ** (Asst Mgr) conduct.
Reviewed May 15, 2023
Hello, My name is George **. I'm in Omaha Nebraska. My phone number is **. My email address is **. About an hour ago I had the worst customer service I've received in my 61 years. I was at the register checking out. As I set my items on the belt I told him that I needed to make 2 separate transactions. I set my items on the belt. After he rang up my first transaction (3 bags of licorice) he took my receipt by just tearing it off and throwing it away. Before he even had a chance to ring up my second transaction, I could tell he was in a bad mood. I told him that that is not the way to treat customers. He just said "Sorry, I'm having a bad day". Again I told him, "That that isn't how you treat customers no matter what type of day you're having." That just seemed to set him off worse.
I kept explaining that to just ring up my second transaction. My second transaction was trying to pay for 3 star shaped balloons. He tossed them aside and told me he wasn't going to help me. Again I told him to just ring me out. He said again that he wasn't going to help me. My second transaction was three star shaped balloons. As I headed to my car I decided to go back in and ask him why he was being so rude to me. He THEN said "Ya know what, there's a Dollar Tree 2 and a half miles away," and that I should go there. There were several customers behind me. In fact the lady behind me politely said that I have children with me and they didn't need to see or hear this. I told her that I agree and told her of the situation. At NO TIME DID I CURSE OR RAISE MY VOICE. I again told him to just ring me up. He told me again that he did apologize. If that was his his idea of an apology it was VERY weak.
The sad part of the entire situation is that I've always had cordial interactions in previous times that I've been there and he's helped me. I asked to speak to a manager. He told me he was an assistant manager. He still refused to ring me out. The man is in his mid 20's, **. Up until today he had been very friendly. To say that today's interaction was bad is a total understatement. I kept politely explaining that that isn't the way to treat customers. I'm in this particular store at about 138th and Q in Omaha at least a few times a week. I'm not going to accept the terrible treatment that I received from him. He was very confrontational. I don't care if you told me you "apologized". You just flat out do not treat customers the way you treated me. He AGAIN told me that he wasn't going to help me.
I left....and here I am filing a formal complaint because and about how I was treated by this young man. He had every opportunity to just take a very deep breath and ring me up. Instead he chose to be very confrontational about the entire situation by just throwing my second ,"transaction" behind him and telling me that he refused to help me. This could have been VERY easily avoided if he had just rung me out. I would have gone about my merry way, but he chose to take and make it a very, very terrible experience for me. I can't believe how this entire situation unfolded. It was completely unnecessary and uncalled for. I truly hope that this will be handled and addressed by the proper channel(s). Thank you very much.
Reviewed March 26, 2023
I personal have not frequented all the Dollar Tree stores in Iowa, but the dozen or so I have definitely need some work. Are there any cleaning standards in this day and age? No garbage cans to dispose of personal trash. The Dollar tree parking lot in Oelwein, IA is littered with trash on a regular basis. There is also tie bar wire sticking out waiting for someone to drive on, or trip over. The store entryway, I do not believe has EVER been vacuumed. It is filthy, I have NEVER seen it clean. What happen to having cleaning standards??? On a positive note, the Family Dollar in Monroe, Utah is one of the cleanest Dollar stores I have ever seen. Oh, by the way, when are their advertising signs in the window going to be changed? It has been at least a year since they have increased to 1.25 vs 1.00. Get with the program.
Reviewed March 17, 2023
Shout out to Dollar Tree Store # 3752 and the hard work managers and staff do to keep such a clean store. Personal appreciation to one of the managers named Rachel for great customer service. This store has everything so organized that it's very easy to shop and find what you are looking for.
Reviewed Feb. 13, 2023
Shopped at Dollar Tree numerous times without an issue until today. I purchased wrong products and realized my mistake right away. They did not have items I needed, so, could not exchange immediately, therefore, I asked for a return/refund (which I learned, was not an option!). However, a store credit or a store gift card for the returned items is not an option either. They only can exchange item for item (again, they did not have what I needed). Thus, I am stuck with my purchase until I actually find something in the store for exchange. This is extremely inconvenient and definitely discouraging from shopping there in the future!
Reviewed Feb. 8, 2023
Beware of making online orders from Dollar Tree. From my recent experience I discovered that Dollar Tree has no method in place for tracking the delivery of an order for pickup at a store in your location. Yes, after placing an order on January 17, 2023, I finally received notification for pickup on February 6, 2023 (14 business days later). When I arrived at the store, the manager informed me my order did not come in and there was no way of knowing where it was and the procedure is to call the 877 number, tell them the order did not come in, they will call the manager for verification and refund my money 3-5 business days later!
Reviewed Jan. 26, 2023
This Dollar Tree does not have an accessible slanting ramp up to the store, nor are the handicap parking spaces in the right place and not enough spaces. There is an empty lot next to the store. No other business uses that lot. There are signs left over from the other business saying no parking. I always park in that lot because I cannot step upon the curb due to an injured hip. Today I was called over the intercom to go move my car. I had 4 items in my cart and another 15-20 still to get. I went over and asked what difference did it make if I parked there. I explained that this store (#385) was not in compliance with ADA and it was too dangerous for me to step up on that high curb. When the employee saw my cane and how I walked she apologized. I told her that was ok because I was going to make sure the error of no ramp to the store was corrected and they would either get a ramp, remove the no parking signs or perhaps receive a notice and or fine.
Reviewed Dec. 31, 2022
I LOVE Dollar Tree and I've never had a issue with any location. However, today my mom was overcharged for 1 item, and the cashier failed to put the item in the bag. The cashier was kind and friendly, this has nothing to do with that. When my mom called to ask about the mishap, they told her she'd have to return to the store, and they'd have to check the cameras...and they were asking what she was doing...NOTHING in that store is worth taking. $2 is not a lot and that's not what this is about, it's the principle. Besides, Dollar Tree already has enough theft and it shows. Very bad taste.
Reviewed Nov. 26, 2022
I've frequented this Dollar Tree at Hamilton Mill 2725 Hamilton Mill Road, Buford, GA 30519 at least three times a week. It's extremely convenient to my house and my job as well as the other shops I frequent. On several occasions, I've encountered a RUDE and DISRESPECTFUL older white woman who says she is the 1st manager. Her name is ** and if she's not the owner of the store why does she still have a job there? She is disrespectful to the customers as well as the other employees. I've witnessed her behavior quite frequently and asked her would she like if someone spoke to her in that manner. I even asked for a corporate number to make a formal complaint, she told me I could find another Dollar Tree to go to.
I've been a Supervisor for over 20 years and my subordinates are never treated with disrespect from me. I've heard her call an employee stupid and that was it for me. I will never enter that store again as long as she's employed there. I will encourage my friends, neighbors and co-workers not to patronize as well. Her behavior is deplorable and should be looked into. No one should be treated with such blatant disrespect **!
Reviewed Nov. 17, 2022
This was a first for me...a pleasant, enjoyable experience at the Lehi, Utah Dollar Tree. The checkout clerk, Ethan was on his second day of the job, but you'd never know it. He was fast, polite, and generally concerned about if I'd had a positive experience at the store and if there was anything he could do better to help. He was a great example of someone working hard and proud of the company he is working for. When I asked how he liked his job, he said he loved it, he loved the people and he loved the customers, he stated that he hopes to be there for a very long time. He stated that the company is very disability friendly, and that really struck me, you don't hear that often - sadly that topic is generally considered negative or frowned upon and wrongly associated with disfunction - so I'm proud of Dollar Tree for being supportive of those with disabilities and empowering their employees to be happy and encouraging them to pursue their goals.
Reviewed Nov. 11, 2022
I watched the cashier pick up a customer money he drop, that she just helped and instead of giving it to him she put it in her pocket. Later I check my bank and she tries to double change my account and the bank fixed it. Please be careful shopping at the location at 6926 Antoine Drive Houston, Texas 77091 Store# 7921.
Reviewed Oct. 16, 2022
Store is giving out counterfeit bills as change. When confronted, they denied responsibility. They claimed since I was unable to test bill for counterfeit before leaving store (I don't carry a counterfeit pen in my purse), it's not their problem. Even though transaction had just accused and a camera is over teller.
Reviewed Oct. 9, 2022
3611 Matthews Mint Hill NC store hours posted is different from actual closing time. I made a special trip to this store and arrived at 8:45P and the door was already closed. This is inconvenience to me and other customers, please fix.
Reviewed Oct. 7, 2022
Dollar Tree Online Shoppers BEWARE! I rarely use this site; but, they had a special on shipping. And, they have the least expensive bulk price for tissue paper (for gifts). VERY long story short, our items didn't arrive. Called Dollar Tree support to advise. Very poor customer service and they refused to refund the money for items we didn't receive. And, the representatives were rude. Wasn't much; but, it was still our money. I know these are tough times; and, most can't afford NOT to shop at Dollar Tree. My goal? Avoid using them if you can. And, DEFINITELY try not to order online. They'll keep your money AND your merchandise. Guess their unscrupulous business practices is how they stay cheap. Proves the old adage, you get what you pay for!
Reviewed Oct. 2, 2022
Beware of... Store #495. 1250 E Atlantic St. LaCrosse, VA 23950-1820. The worst experience ever w/ the cashier while checking out today. I was refused one more bag for purchased item from the rude cashier (possibly manager) stating it's Dollar Tree's policy that the customers get a limited number of bags due to bag shortage and I had already received two more than my limit. Interesting. If that were the case, okay, that's fine I get it. But it's not what you say, it's how you say it. And what he failed to realize was that he rang up two different orders from two different people on one ticket because he had such an attitude and wasn't paying attention when the customer behind me, whom I was with, told him it was separate. He had gone so far into the next customer's order that I told him to go ahead and ring everything together due to the long lines and his attitude.
He then proceeded to bag terribly, overfilling the already poor quality bags, putting cold wet food items in bags with washcloths and other dry items. We were just traveling through from out of town heading home to two different locations. Perhaps if he didn't have such poor customer service skills he would have actively listened and proceeded accordingly when being told that's not with her order, it's a separate order. With me being dumbfounded with what he was talking about and the way in which he was speaking and waving his hands. I'm just like, "Well so you're telling me I can't get a bag to put this bleach in that I just purchased." No he said. Okay let me just get out of this store. He also stated that if you need more bags you need to bring them with you.
That is fine as well, however if you're going to be a store that provides a limited number of bags you need to make that clear to your customers upfront. And not wait for someone to purchase a large amount of items expecting to get their purchased items bagged, then tell them no it's only a certain amount. That's crazy to me. I don't work for dollar tree, I don't know their policies. If we would have known that they no longer bag everything, perhaps we wouldn't have stopped there, perhaps we wouldn't have made such a large purchase, perhaps we would have chosen another store, or maybe we would have had bags. Who knows.
So, as I'm trying to get out of there as quickly as I can, with him following of course as though I have stolen something, I'm a thief, and trying to run away, not realizing that there is a bar on the cart as I get to the door and I can't go through (still not realizing there is a bar) due to the production he was starring in, he and my traveling companion are having words. He's going to involve "me" telling myself and she that "we" are banned from the store. If we come back, we will get a trespass and get arrested. I'm like what have I done to you other than shop at your store, made a larger purchase than expected because you weren't paying attention ringing up two orders and one, and try to leave out the store. Then he proceeds to step right up on me and grab the handle of the cart as I'm in the doorway holding the cart.
He stated you don't know how to operate this, referring to the cart and bar. At that point I let go of the cart, hold my hands up and tell him to please not hit me with the cart or touch me. I did not realize there was a bar on the cart. I did not have the cart originally. I'm just trying to get out of the store, don't put your hands on me. An argument you're having with a totally separate person, whether they're with me or not, has/had nothing at all to do with me. The only correspondence that I had with you was asking you so I cannot get a bag for this item that I just purchased and telling you to calm down and not touch me, that's it. I have never, ever in my life been so ridiculously caught off guard, disrespected in a public place with lines long and so many people in there just watching. And it just so happened that my companion and I were the only people of color in the store at the time. Interesting.
Then to tell me that you are going to ban me from the store and if I return you will trespass me. Really? I don't know where they got this cashier or manager or whatever his title is I don't know but they need to send him back. In no way, form, or fashion is that customer service or management material. I have to interact with people on a daily basis and if you cannot handle an uncomfortable situations/conversations, disgruntle customers, if you cannot communicate effectively and properly, if you cannot listen actively, customer service is not the place for you sir.
Also you should never come up on a person, get right up on a person and grab anything near them, especially when you had no reason to come behind me or even near me for that matter. And grab the cart as though I was stealing and trying to make a mad dash for it. I call that no self control. That's bad for business and quite dangerous if you ask me. I hope you don't try that with the wrong person. Perhaps some anger management is in order.
Reviewed June 7, 2022
Store manager of store 6151 in Mountainview, NJ is extremely unhelpful and rude. I am a senior citizen and the store manager refused to retrieve an in stock product for me and told me to come back in a few days.
Reviewed May 11, 2022
The sign you can read from the parking lot lists their hours as 9 PM closing. If you get out of your car and walk up to the door, they have a very small sign saying they close at 6 PM. I talked to the manager at that store and she said there is nothing they can do.
Reviewed March 27, 2022
After taking the items out of my basket that I was purchasing I placed it on the floor at an unused register next to me where there were other baskets. The cashier told me it doesn't go there and to put it back where it goes about 10 feet away by the front door. She started saying profanities & acting like she was going to come after me. I asked for a manager, Ashley who said that, "Like when you go to the grocery store and return your cart you do that here too." I said, "I don't work here and you know what? Keep my stuff. I'm not spending my money here." The cashier yelling at me. I said, "What's your name," she screamed, "Natalie. You **". I was so scared and shaking. She acted like she was gonna come after me. I can’t believe that a young girl would treat a customer like this.
Reviewed March 16, 2022
This morning I witnessed an elderly woman, with a walker, easily in her 80’s, needing to use the restroom. The employee just kept saying “it’s broken”. Isn’t there a law in California that these businesses must provide a bathroom? Can legal action be taken for the disregard to shoppers in need? Especially the elderly? And if it’s broken what are the employees doing?
Reviewed Jan. 23, 2022
I went there over Christmas time for shopping and found the employee was drunk; behaving very wildly and unruly. When I noticed it to Manager she took no further action. How could one show up at work while drunk? Stay away this junk place unless you want to look for trouble...
Reviewed Jan. 7, 2022
I have shopped years at the Dollar Tree on Rogers Ave store in Fort Smith Arkansas. The manager Jessica has yelled at me for asking about products. I tried to call corporate! To complain but no real person! I did leave my name and number with another store manager named Anna, now I'm getting employees try to fight with me! I also had a lady name Donna telling people in Walmart I steal from there! I would like to see this on camera!!! I will not be going back in this store without someone with me and I will have my phone on filming my visit! I will not take this abusive or bullying behavior again!!
Reviewed Dec. 15, 2021
I usually go to a Dollar tree when I go out of town since I live in the country. I happened to be Christmas shopping with my toddler and went up to the cashier and asked if I could use the bathroom. She said, "No. Only a manager can unlock the bathroom." Clearly marked as public restrooms. She would not go back and unlock the facility for my child and I. I will no longer go to your store and will also let friends and family know that you are not a family friendly store and will take my business to Dollar general as well as tell family and friends. You should take the time and take care of your customers. You have too much competition to have employees that do not have any customer service. Makes me sick to my stomach knowing you guys wouldn't even open your restrooms to a mother and her toddler. Put yourself any someone else's shoes!
Reviewed Dec. 12, 2021
I go to this store often and have not ever had an issue until today. I was not the cause of the disturbance at Dollar Tree. I asked the cashier Kenta to properly ring my merchandise individually. I remained on the premises after I was viciously verbally assaulted by the cashier, Kenta. Her behavior was very aggressive and unprofessional. She then called the police. I didn't do anything wrong. At the time the manager, Erica returned inside the store to assist in completing my transactions.
Reviewed Dec. 9, 2021
Updated on 12/19/2021: After I wrote the review regarding my online order with Dollar Tree, I emailed the company's online customer service line and requested a refund as the items we ordered had not been shipped. Dollar Tree emailed me back to say "unfortunately" they were unable to issue a refund. The items still had not been shipped. Finally, on December 16, 2021 we received an email from Dollar Tree saying the ordered had shipped and would be delivered December 18, 2021 (which was a full 10 days later that originally stated). We got the order and many of the items were broken! See the pictures. There was no bubble wrap or protective packaging in the box. Part of the items were dirty and dingy looking. At this point I will never order from them again.
Original Review: On December 2, 2021 I ordered some Christmas Tabletop decorations from Dollar Tree. First the item was listed as out of stock, then it showed there were some available. My daughter called the Dollar Tree Distribution Center in Joliet, IL and was told that there were some available. We went on the Dollar Tree website and ordered 1 carton (which is the minimum order quantity). The online order form stated that shipments to a home address would arrive on December 8, 2021 and orders shipped to a store for pickup would arrive December 11, 2021.
After I placed the order my daughter and I checked the website a couple of days later and typed in the Order Status/Tracking Information which first showed no such order existed. Afterwards we called Dollar Tree Customer Service where a representative looked up the order and said that it was in the system. Needless to say, we were skeptical about the order.
When I called a few days later to again check on the order the customer service person said that the trucks (UPS) were running behind schedule and the order should arrive on December 11th. When I asked the represented about the change in arrival dates, she blamed it on UPS trucks. Each time I check the order online, the status is always "In Process" with no shipping date or other information. I don't think Dollar Tree has even shipped the order. Dollar Tree needs to be upfront and honest as to whether they have the item, whether it shipped or not. We have people waiting for these tabletops to use them in decorating; however, we are not sure where these items are or if they ever shipped.
Reviewed Dec. 5, 2021
You literally have to kick through trash to get into the store. Dalraida Commons store. We love Dollar Tree, but the trash and filth in the parking lot is disgusting and ruins our clean community. Help.
Reviewed Oct. 30, 2021
They have name brand items for a dollar.. Each store I go to there are either two or three people working there and no security and very long lines with one cashier who might have to wrap up disrespectful or get balloons or both. They all deserve a raise.
Reviewed Oct. 18, 2021
Used to be a favorite store. High Springs Florida Dollar Tree. But over the last few months it has become an awful experience shopping there. Today was the worst. I think one of the women may be too old to be working there. Slow and cranky. Seems to mess up the entire atmosphere. She was especially rude to me. I tried to return an item but it was not in the original packaging material so they couldn't take it back. No biggy. But she made a huge commotion about it. Like I was trying to pull a fast one on the company. I mean REALLY!!! She moved her arm very fast towards me and it connected with my hand and started screaming, "Don't touch me!!!" I let it go and did my other shopping.
While trying to check out with my purchases she made it a point to come over to the register, glaring at me and warning the cashier that I could not return the stupid item. I wasn't even trying to return it. I was just trying to check out my other purchases. It was insult to injury. What an awful experience. It has been very unpleasant shopping there for several months now. To be honest with you I wouldn't go there to pass stool in the restroom. I think it is this one very old woman who making it nasty there. There doesn't seem to be any way to lodge a complaint with Dollar Tree. If there was I would. But next best is to write the review.
Updated review: Oct. 7, 2021
Follow up to my other review. When I left the customer service rep the correct billing and shipping address to be change in their system, she said she would forward it to the correct department. When I called back after it shipped to the wrong address, the supervisor told me that they are not allowed to change addresses. Question, how did I get billed with the wrong address in their system? On the original order confirmation, both addresses are incorrect. On the shipment confirmation, my billing address was changed to the correct address that I had given them. So they changed the billing address so they would get paid, but did not change the shipping address. That makes no sense.
Original Review: Oct. 6, 2021
I placed an order online, changing my address. There was a glitch in the system which changed my order. I logged out and in again and made sure addresses were changed again. When I hit submit, the previous address populated the completed order. I called Customer Service first thing Monday morning to explain. The rep said it would be corrected. Of course, it was not. Dollar Tree is making it my problem finding my package. I have moved and don't know who lives there now. I asked for a refund and a reship. They said I have to make a good faith effort to "find my package" myself and what I ordered is now out of stock. They told me I would have to check every day to see if it is back in stock to reorder. If this is customer service, I don't get it. How much of their job do I have to do.
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