Dollar Tree Reviews

Inconsistent prices for the junk they are selling. Nasty and unorganized stores and shelves. Rude employees and managers that don't seem to care about their customers. When your prices were a dollar it was worth it but now everything is cheaper at Walmart..I won't be coming back to Dollar Tree and I plan to warn everyone I know as well. High prices for low quality will put you out of business very fast

I visited the Dollar Tree at 956 Bragg Road, Fredericksburg, VA 22407 on 10/14/25 to exchange 7 items. I had my receipt for 3 out of the 7 items. I was told I could not exchange without a receipt by ** the supervisor/manager on duty. I gathered 9 items to exchange so I was buying more than what I was exchanging and was told by ** that the store manager of this location does not allow exchanges without a receipt. I stated the Dollar Tree website states you can exchange without a receipt and she informed me that their store manager does not follow that and they don’t know what the website states.

I understand that prices are going up everywhere not just the Dollar Tree, but I think it is ridiculous that your stores do not honor the price on the sticker and the display box, for said item, is also marked with the same price, no red sticker covering either price. This is the second time in the last two weeks that this has occurred when I have shopped at the Indianapolis, In. stores. I didn't argue with your cashiers but I did mention the price it was marked and they ignored my comment. This is poor customer service and it will affect my future trips to your stores. I'm sure you think that this won't affect your business, but word of mouth is a powerful thing and the more people that realize that you don't care about the consumers, your business will suffer.

I bought adult socks. Price tag said 1.25 and at the register I was charged 1.50. That's 9.00$ for 6 pair. 🧐 Prices are misleading! I also bought 1.25 pasta thinking I'm saving $ only to find the... Pastas are 1.00 at Walmart. If the 1.50 price change goes into effect... I'm Done with Dollar Tree!

I went into the store number 8703 in Pleasant Prairie WI. The cashier/manager is always rude to me. I try to avoid her always yet she is rude. I speak to everyone even her but she acts as if she hates the color of my skin! Once I spent thirty nine dollars and I had a fifty dollar bill she wouldn’t accept it and cancel out my order. I had to walk down to Target to get changed and came back for my items and she wouldn’t wait on me. She called for someone else to help me check out! Today I went and she told me, "My boss told me about you," I said, "About me!?" She said, "Yes, you always want double bags," I told her that I buy for my mom and she’s on the third floor and the bags always break. Remind you I come in here every other day and spend between thirty to one hundred fifty dollars and I can’t get a double bag or a reason why!!! Except your boss told you about me and you can’t give me a double bag!

Store #229 at 8330 Pineville-Matthews Road, Charlotte, NC 28226. I picked up several items that had the price of $1.25 and at the register the price was $1.50, I told the manager thinking it was a error and was told we charge more than the price shown. The store was extremely dirty and full of clutter. The frozen items were on flatbed in front of the cooler melting. The shelves were very dirty and items on the floor. This is so disgusting. Please check on the condition of this store, it’s in a very nice strip mall. This is inexcusable.

I will never shop this company again. The district managers don't care if you're treated badly in their store. They could care less if you complain in a review. They think we will shop there because our economy is terrible. I'd sooner do without than ever shop this turd company ever again. I really hope in years to come they go completely out of business. Save yourself the trouble, don't buy here.

I went into your store and OMG my mom is handicap and we could not even walk through the store without moving boxes right in the walkways. Trash everywhere and no room to walk at all. My mom does not receive a lot of money and enjoys going there. She moved to Florida with me to be her caretaker. This is the first time I took her and probably be the last. She almost fell twice from tripping on items just everywhere. And when she did get to look at items. I had to physically move boxes and carts out of the way. She loves your circus peanut and when we finally got to where they were which was hard to even push a cart through due to all the clutter. They were hard and just did not look good. They looked like they were melted together. I want to be able to take her there so she feels that she can buy things for herself for a good price. But come on.

Hello Dollar Tree, management. I'm very appalled that you allow Dollar Tree your prices to be $1.25 for food and $1.50 for general merchandise. When in reality it's a dollar store as titled. How can you allow Dollar Tree for prices to increase!!! & not to mention with continue business and having so many loyal customers across the whole world that buys continually put all of our sacrifice, dedication & devotion & money just so Dollar Tree can remain open for business and employees as well to get their checks by our business. Sadly to say if you do not keep Dollar Tree as a dollar store, sadly you will lose millions of customers, who don't work nor have any means or type of income, buying merchandise and food at Dollar Tree with the little they have in their pockets.

DT 7221 Sandy Forks Road, Raleigh, NC. This location has gone downhill fast! The floors have not been cleaned in 3 weeks, cookies, chips, snacks, food, packages, trash, etc, etc. The smell is disgusting, smells like BO! How do I know? Because I see the {exact same food & trash} when I go into store! Due to the food/trash bugs are now in store. Asked why no one cleans, employees could care less- not my job!

Dollar Tree is more than a brand—it is a promise. A promise to the frugal shopper, the single parent stretching a budget, the college student making every penny count. The very name Dollar Tree evokes an expectation: one dollar, one item. Not Greater Tree. Not Almost Dollar Tree. Just Dollar Tree. If a company can no longer uphold the standard embedded in its identity, perhaps it’s time to reconsider its place in the marketplace. A name should carry meaning—not just marketing. Price hikes erode consumer trust and betray the principles upon which loyal customers rely. If Dollar Tree cannot stand by the dollar, then respectfully, it should step aside. A name should not be a relic of past promises but a reflection of present reality.

The Warsaw Dollar Tree store needs some serious management help. This changes employees like I change my socks. The establishment is disorganized and poorly maintained. Grant it! Much of the aisle mess is created by lazy dirtbag customers. Every time I enter this store, all I hear is the employees complaining about everything. It’s ridiculous and very unprofessional.

I just want You to know, I WAS a fan of Dollar Tree. But jacking your price up from one Dollar to 1.25 after you posted how much your CEO's makes. Now you are jacking it up again. Well after I use everything I have from your store I WILL NEVER BUY FROM YOU AGAIN...."I'M DONE WITH DOLLAR TREE, YOU DID THIS TO YOURSELF....

She had a hard time counting it so I tried to help her as she had her hand open with my money in it. ** got mad with an attitude and told me to stop and she did not like me helping her. She then stated she was dyslexic! I said, "Oh, I’m sorry to offend you but I was just trying to help!" she said stop talking to me in a very rude way. I apologized several times and she just got more rude towards me and said stop talking to me. I then got upset because she should not be there if it is that difficult to count money and be rude and disrespectful to customers.

I visited this store at 14120 Lee highway Centreville Va, dated 06/24/2025, time 12.39, cashier Betty, I paid $50.00 bill, which I had just withdrawn from my bank, cashier keeps on looking suspiciously at bill, she check bill with bill checking special pen or device, then she calls another associate -a female. She is also unable to check bill's authenticity, the store manager is called. He tells cashiers or in other words, gives them a training how to check a bill, then my transaction is finalized. By this time waiting at counter, I was being treated as a thug or a crook who is trying to cash a fake bill. I felt so humiliated while waiting at counter, so shortly my advise to other customers is never take larger bills like $50.00 or $100.00 in this store, as cashiers do not have a proper training to check bills or they are totally uneducated in their job as a cashier. My request to management is please, for the sake of god, train your cashiers how to check a bill or have proper devices to check authenticity of bills, don’t humiliate, insult, or bother a customer for no reason.

I visited DT St John Indiana. The cashier was extremely rude, flat out unkind. She had buzzed hair and pretty hazel eyes. I was so uncomfortable I nearly walked away and left my items. I certainly don’t intend on visiting again.

I purchased 5 cases of charger plates from this business. I did an online order to pick up in person. Dollar Tree claims my payment did not go through; however, it did go through. They have refused to reimburse me even though I have provided proof to them that the payment did in fact process through. This includes a copy of my bank statement where it shows that my payment went through successful. Also, I have been talking to these people for 2 days straight, and they have been hanging up on me and not calling me back and when confronted they claimed that the line had gotten disconnected. I ended up having to do a payment dispute through PayPal because Dollar Tree refuses to do so. They even left me a voicemail stating that they would not because my invoice balance reads "ZERO POINT ZERO ZERO." Mind you it shows paid and amount due is what show $0.00.

I left very dissatisfied from the Dollar Tree store number 1855. I went to exchange two items, snickers, instant pudding because they were bad and the sales associate Jeanine said she wasn't going to exchange them, I showed her the items are closed, not open and still said no. She even said any of the food I bought from the dollar tree that turns out to be rancid it won't be exchanged. She said that's the dollar tree policy. If that's true that's a horrible policy. It's not my fault dollar tree sells bad food. I loved shopping at dollar tree but I'm going to shop elsewhere from now on. I doubt people will keep shopping there when they found out about from social media about this return policy.

I had a terrible experience with an employee at Dollar Tree today. This employee approached me asking me what I did with the candy I had in my hands; it was 7 big packs of Christmas candy that I changed my mind about, and I put it back on the shelf. I told her I put it back and she said where? Where is it? What did you do with it? She did not believe me that I put it back. Thankfully there was another employee in the candy aisle when I changed my mind and put back everything where I got it from. I walked her over to her co-worker to verify that I had placed it back on the shelves. At this point she continued to accuse me of stealing the candy. She then followed me around telling me loudly that I was also in the store yesterday stealing. She said and I quote "I was in there yesterday and the day before loading my pockets up." I was at work.

The Dollar Tree in Groton MA is the most organized and cleanest Dollar Tree I have been to. The manager Dianna and all the employees are an example for any Dollar Tree or in fact any business to follow.

I have shopped at the Dollar Tree Store located at 8656 E 63rd Street in KCMO for years. As busy as the store stays, the employees still give customers a smile and manage to stay cool, calm and collected. Apparently some customers complain about the variations in the open/close time but this is an exception and NOT the rule. Customers need to reciprocate and stay cool, calm and collected just like the employees.

There is no doubt there are some Dollar trees that need cleanup and improvement on their employees But in this economic time they are still trying to provide products at very reasonable prices. For anyone complaining that their prices have gone up they need to look around at other businesses including Amazon. Yes you have to sometimes dig through the debris and disorderly shelves but I assure you it's not the people who work there that are making them disorderly. It's the total lack of respect that most people have today for everything. Thank you Dollar tree. I will shop with you again.

While visiting the Brewer Dollar Tree today I had the unfortunate instance of having a cashier that had an extremely offensive body odor. I understand things happen and everyone's circumstances are different, however this is something that is very common with this particular person.

My husband and I visited the Dollar Tree in Wilkes-Barre Blvd shopping center in Wilkesbarre Pa this morning after visiting Lowe's for a loaf of bread, when we were checking out at the cashier I was charged $4.00.. Unbelievable at the dollar store!! Their prices have went up to $1.25. Understandable even with the down size of items.. But $4.00 wow!!! Taking advantage of the community!! Sad you should be helping your community with pricing!!! Just to survive and stay loyal to your store!! Then I when to Walmart and name brand bread is cheaper!!! Wow... Won't shop here again.... And I did at least 3 times a week. Disappointed loyal customer.

The store is no longer Dollar Tree, less $1.25 items than ever. Dollar Tree plus worked, but this multi dollar tree items does not. Far less room on the shelf for $1.25 bargain deals, the employees are miserable with less hours. They (the employees) say it's because there's no room on the shelves to put anything.

I ordered a simple item July 11, 2024 and as of July 20, 2024 it has yet to be shipped. Customer service said I would have had to have cancelled the order on July 12, 2024 to have received a refund. Terrible customer service. If you can't ship an order within a day or two of the order being placed, then you shouldn't have online purchases. Ridiculous.

Store #5026. I walked into a very clean store, employees and staff very friendly and willing to help the customers out. I will return for business and tell my family and friends to shop and buy in the store. The store is well maintained for cleanliness and the shelves are always full and nicely organized. My store is a 5-star excellence.

Dollar Tree store at 2650 Beach Blvd in Biloxi Mississippi was like one big pile of stuff. A lot of merchandise was just thrown onto the shelves like in the book area of the store. Store needs a good cleaning and organized very badly. Half drunken drinks were all over store.

Does anybody say Thank you anymore? I am so sick and tired of hearing "Have a good one" after my purchase. It's everywhere I go. I work in retail and we were always taught to thank the customer for their purchase. It makes me not want to shop anywhere. This is why I use self checkout anywhere I can so I do not have to deal with a cashier that hates their job and their life in general. I want to tell them to go home if they do not want to be there.

I'm so tired of this store I frequent. Store #7467. Ironically I was on the team that opened and built this store in my area. I helped promote it. It was great. Clean, friendly, professional. I later left for other employment since then the management seems to flex their muscles. As I walked to the cashier had my cash out and she says loudly "on a budget again I see". I thought it's none of your business. She was extremely unfriendly. The manager seemed to take pride in the bully like behavior due to the fact that we have conflict of interest. I really like Dollar Tree and we won't go anymore because of the immature sneers and remarks.