Dollar Tree Reviews
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About Dollar Tree
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Dollar Tree operates discount variety stores where all items are priced at one dollar or less. It offers a selection of household goods, party supplies, food and seasonal items. Founded in 1986, Dollar Tree’s aim is to provide customers with great value across a broad range of products with a straightforward pricing strategy.
- Affordable pricing for products
- Clean and organized store environment
- Wide variety of products available
- Poor management practices
- Inconsistent customer service
- Low employee wages and hours
Dollar Tree Reviews
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Reviewed Feb. 13, 2026
The Dollar Tree on 1000 N Midkiff Midland TX store# 3127 the assistant manager very unprofessional and she doesn’t know how to keep her comments to herself and will fight with customers just like she did with me. She got on to the cashier saying, "We can’t be taking $20 bills due to not having money" and I told her, "How are you expected to run a business without money?" And she said, "You can use a card" and I said, "Not everyone uses or has a card." Then she had told me, "If you don’t like it you can go shop somewhere else." I find that very disrespectful towards me and the company. She is supposed to be representing Dollar Tree by boosting sales and selling products not asking customers to go to another store if they don’t have cards to pay with.
Reviewed Jan. 31, 2026
This is specifically for store #5458 in Havre MT. DO NOT SHOP HERE especially if Native American or other non ** race, you will be followed while shopping, and my wife and I were kicked out on the same trip for separate "offenses. My wife was screamed at for putting a shopping cart away and spoke her mind without cussing and was kicked out for being "rude" I was kicked out for telling a ** man who had nothing to do with the situation telling my wife to get the ** out of the store, to leave her alone she's my wife, I was then yelled at by the manager to leave, I asked what did I do, and the Manger screamed at me to leave again. The ** man who actually did any cussing and was threatening, did not get kicked out, so race was a factor in this situation.
Reviewed Jan. 21, 2026
I went to Dollar Tree at 901 south 10th building 100, McAllen, TX 78501. On Monday January 19th around 2 pm. I stopped to use the bathroom. As I was going I seen 2 boxes of Hot Wheels. So I asked ** if he could get and stock. He headed that way when ** the manager yelled him to stop. He went back to her and she told him they could not go out until the truck was done.. So I asked can I come back later she stated they would not be stocked until tomorrow, then she goes and says maybe after 4 pm if truck was done.
So I left and came back by around 3 pm the truck was gone. I went inside she was gone so I waited until after 4 and we asked **. He said he was told tomorrow morning. I told him she said maybe after 4 so he went to the office to call her. Came out. And informed us that no She was off to come in morning. ** was there so we asked **."So they will not be out today. Come in the am." We asked, "Are you sure?" Two hours later a friend called to say he stop and they went right to the back and pulled out a box. It was ** the one that just told us it would not come out. Went back at 9 am to check only one box was out so I went to ask **. ** spoke up saying nothing is in the back. ** took both out. I informed her no my friend was there and only got one box. She rudely informed me there is nothing in the back.
I asked I was told to come when they open. ** told me that I told ** last night to put out. I said no he repeated right after the phone, "No in the am." They both said no they were out last night. I said I think I need to call the district manager. ** once again rudely ,"So go ahead. I don’t care," then says, "Who are you calling." This is not the first time. The past few weeks I go in and the store manager ** immediately tells me no hotwheels and a few hours later gives them to one of my Friends. This is just not right. Why is she always rude? I just go in and ask. Nothing I leave.

Reviewed Jan. 8, 2026
I found 25 cents previously items items that went to a penny and at register manager took away from me. I explained that on Monday an email went out to stores that 25 cent items not pulled off shelves could be sold for a penny but she was rude and said no. These items were being purchased for a fundraiser to help someone with medical expenses. Very disappointed.

Reviewed Jan. 6, 2026
I tried to return an item that was purchased right before Christmas. I have the receipt. Item was intact and I only was going to get 50% off even though I have the receipt for the full amount that I paid and I was on the gap of 30 days.
Reviewed Dec. 28, 2025
Went to purchase coffee cups at 267 Robert C Daniel location. Barrett’s the cashier got mad with me because I asked her to separate the cups so they wouldn’t break. She refused to hand me the cups afterwards, I had reach over and pack them myself. Will not visit this location again.
Reviewed Dec. 24, 2025
It makes no sense to have one cashier when you have the Manager standing round doing nothing. 15 people in line and that's all the time. Poor management at its best, need to do some hiring and get people who care about other people's time

Reviewed Dec. 8, 2025
Just went inside at store number 3062 490 Lincoln St Worcester MA at about 5:11pm to buy a few things like drinks, and snacks. As I was doing the line when my turn came, the cashier the name on the receipt was hard to read, **. She addressed me asking if I'm ready to pay, which I said yes and I also told her that I'd look Ike to have my own space finish my transaction without anyone else putting their stuff on the counter til I was done paying. Her response was that the line was long. So what? They could wait just like I did.
Then she started to literally badmouth me, her facial expressions were complete anger. 😡 Not sure what her problem was. Once I paid for my items, I waited for her to offer me a receipt, which she didn't offered it not til I asked her for which she was also seemed to be bothered by my request. I said to her, "Why are you so rude?" Her response was that she put her resignation just recently so what, I didn't ask for this information. Which explains her actions. The receipt had like literally no ink, so it was hard to read her name or the total of my purchase. Will not be going back there til she's gone.

Reviewed Dec. 6, 2025
If it’s Poughkeepsie we’re talking about here but even I’m surprised at what I encountered at the Burnett Blvd store 2 days ago. Terrible! This Dollar Tree Store is always crowded and in a constant state of crowded disarray and off of stock of many things. Their managers are questionable on many things and to add to that on whom they hire. I just saw a younger female employee under the influence of something talking erratic, loud, and too much while her eyes were rolling to the side as she must’ve apologized to me 10 times as she’s talking about a child she has and of her baby daddy as she was ringing me up! What in the world is going on here?!

Reviewed Nov. 24, 2025
Such a scam. Nothing is priced and then when you get to the register it's all 7 and up. Need to mark prices better since everything isn't a dollar anymore. Stopped going as much when they raised the prices. Now I won't be back. Dollar items for 7 bucks is ridiculous.

Reviewed Nov. 18, 2025
We went in trying to get some office supplies and some soda, we found everything ok. When we got to the registers there was two kids in front trying to buy two sodas, they were short by a .59, instead of being courteous and being patient with the kids trying to find .60 cents the cashier Shannon started to laugh at them and proceeded to talk down to them about the change. When it was our time to check out we put our stuff on the counter we mentioned that we might not have enough on the one card that we planned on using and might haft to use 2 cards. She proceeded to tell us that if we didn't have enough she couldn't void anything and that if we were sure that we could purchase everything on one card because she doesn't do split payments.
We then just get the sodas, and my fiance goes and puts back all the office supplies so they wouldn't have more go backs. She then tells me they we should have just put everything back. I check out the sodas and go for the exit and hear her saying to the next customer that we were rude and didn't need to buy anything and just wasted her time. Would not go back. Would give 0 stars if I could.

Reviewed Nov. 13, 2025
Nothing about a store is more irritating than when they close early. Too late to go elsewhere now. Only needed a flashlight but need it now. Saw employees leave office before 10 so you know they closed really early to count down register and still leave 5 minutes before advertised. You suck! 11/12/25.

Reviewed Nov. 11, 2025
Dollar Tree sucks. Their prices keep rising by the week. Inventory is decreasing by the day. They are asking to be put out of business. Soon, they will go the way of Sears, Toys R Us, and Payless shoes. What's in it for the consumer? Quality was never high, but prices were low. Now, I will go to Aldi and Marc's instead. At least, they have meat, fruit, and vegetables. I would make a trip to Walmart and Target if I wasn't boycotting them right now.
Reviewed Nov. 1, 2025
Inconsistent prices for the junk they are selling. Nasty and unorganized stores and shelves. Rude employees and managers that don't seem to care about their customers. When your prices were a dollar it was worth it but now everything is cheaper at Walmart..I won't be coming back to Dollar Tree and I plan to warn everyone I know as well. High prices for low quality will put you out of business very fast
Reviewed Oct. 15, 2025
I visited the Dollar Tree at 956 Bragg Road, Fredericksburg, VA 22407 on 10/14/25 to exchange 7 items. I had my receipt for 3 out of the 7 items. I was told I could not exchange without a receipt by ** the supervisor/manager on duty. I gathered 9 items to exchange so I was buying more than what I was exchanging and was told by ** that the store manager of this location does not allow exchanges without a receipt. I stated the Dollar Tree website states you can exchange without a receipt and she informed me that their store manager does not follow that and they don’t know what the website states.
It should be in a Dollar Tree employee’s training to know what the actual Dollar Tree return and exchange policy is, especially if it’s in print on the Dollar Tree website. I got the sense this store is run however this store manager sees fit and does not adhere to actual company policy. I was quite taken aback at how rude and unprofessional **’s mannerisms were towards me. I took a picture of the 4 items I was not allowed to exchange which clearly shows them unused and still in the packaging. I also included a screenshot of the return/exchange policy. I would truly like a clarification on the actual return/exchange policy.
Reviewed Oct. 13, 2025
I understand that prices are going up everywhere not just the Dollar Tree, but I think it is ridiculous that your stores do not honor the price on the sticker and the display box, for said item, is also marked with the same price, no red sticker covering either price. This is the second time in the last two weeks that this has occurred when I have shopped at the Indianapolis, In. stores. I didn't argue with your cashiers but I did mention the price it was marked and they ignored my comment. This is poor customer service and it will affect my future trips to your stores. I'm sure you think that this won't affect your business, but word of mouth is a powerful thing and the more people that realize that you don't care about the consumers, your business will suffer.
Reviewed Oct. 13, 2025
I bought adult socks. Price tag said 1.25 and at the register I was charged 1.50. That's 9.00$ for 6 pair. 🧐 Prices are misleading! I also bought 1.25 pasta thinking I'm saving $ only to find the... Pastas are 1.00 at Walmart. If the 1.50 price change goes into effect... I'm Done with Dollar Tree!
Reviewed Oct. 2, 2025
I went into the store number 8703 in Pleasant Prairie WI. The cashier/manager is always rude to me. I try to avoid her always yet she is rude. I speak to everyone even her but she acts as if she hates the color of my skin! Once I spent thirty nine dollars and I had a fifty dollar bill she wouldn’t accept it and cancel out my order. I had to walk down to Target to get changed and came back for my items and she wouldn’t wait on me. She called for someone else to help me check out! Today I went and she told me, "My boss told me about you," I said, "About me!?" She said, "Yes, you always want double bags," I told her that I buy for my mom and she’s on the third floor and the bags always break. Remind you I come in here every other day and spend between thirty to one hundred fifty dollars and I can’t get a double bag or a reason why!!! Except your boss told you about me and you can’t give me a double bag!
Everyone in this store is nice to me except her, and I to them! I speak to everyone even her. Everyone speaks back except her! She’s rude to me every time I enter this store and I should be treated right especially being a loyal customer. I took this statement very personally and she was very rude! I told the other manager Paul what happened. He said she was talking about the other manager Lisa and she will be in tomorrow so he will speak with her tomorrow. I thought about a new cashier started a couple weeks ago and I was in her line. Paul told her, "Take care of her. She’s one of our regular," I spoke with her and she was nice as well but that one cashier is very hateful. This can’t continue! She made sure that I understood that she was the manager.
Reviewed Sept. 27, 2025
Store #229 at 8330 Pineville-Matthews Road, Charlotte, NC 28226. I picked up several items that had the price of $1.25 and at the register the price was $1.50, I told the manager thinking it was a error and was told we charge more than the price shown. The store was extremely dirty and full of clutter. The frozen items were on flatbed in front of the cooler melting. The shelves were very dirty and items on the floor. This is so disgusting. Please check on the condition of this store, it’s in a very nice strip mall. This is inexcusable.
Reviewed Sept. 20, 2025
I will never shop this company again. The district managers don't care if you're treated badly in their store. They could care less if you complain in a review. They think we will shop there because our economy is terrible. I'd sooner do without than ever shop this turd company ever again. I really hope in years to come they go completely out of business. Save yourself the trouble, don't buy here.
Reviewed Aug. 21, 2025
I went into your store and OMG my mom is handicap and we could not even walk through the store without moving boxes right in the walkways. Trash everywhere and no room to walk at all. My mom does not receive a lot of money and enjoys going there. She moved to Florida with me to be her caretaker. This is the first time I took her and probably be the last. She almost fell twice from tripping on items just everywhere. And when she did get to look at items. I had to physically move boxes and carts out of the way. She loves your circus peanut and when we finally got to where they were which was hard to even push a cart through due to all the clutter. They were hard and just did not look good. They looked like they were melted together. I want to be able to take her there so she feels that she can buy things for herself for a good price. But come on.
I
Reviewed Aug. 20, 2025
Hello Dollar Tree, management. I'm very appalled that you allow Dollar Tree your prices to be $1.25 for food and $1.50 for general merchandise. When in reality it's a dollar store as titled. How can you allow Dollar Tree for prices to increase!!! & not to mention with continue business and having so many loyal customers across the whole world that buys continually put all of our sacrifice, dedication & devotion & money just so Dollar Tree can remain open for business and employees as well to get their checks by our business. Sadly to say if you do not keep Dollar Tree as a dollar store, sadly you will lose millions of customers, who don't work nor have any means or type of income, buying merchandise and food at Dollar Tree with the little they have in their pockets.
I'm begging Dollar Tree to please rethink this and make Dollar Tree right again. Dollar Tree for all customers is a godsend. So with that said, please Dollar Tree please make Dollar Tree again even for the poor people. We love Dollar Tree and would like Dollar Tree to also remain faithful to every loyal and regular customers who make every effort to make purchases. I'd like to thank Dollar Tree from the bottom of my heart, for bringing Dollar Tree across the world. Thank you & God bless Dollar Tree. And their employees.🙏🫶
Reviewed Aug. 18, 2025
DT 7221 Sandy Forks Road, Raleigh, NC. This location has gone downhill fast! The floors have not been cleaned in 3 weeks, cookies, chips, snacks, food, packages, trash, etc, etc. The smell is disgusting, smells like BO! How do I know? Because I see the {exact same food & trash} when I go into store! Due to the food/trash bugs are now in store. Asked why no one cleans, employees could care less- not my job!
Reviewed Aug. 15, 2025
Dollar Tree is more than a brand—it is a promise. A promise to the frugal shopper, the single parent stretching a budget, the college student making every penny count. The very name Dollar Tree evokes an expectation: one dollar, one item. Not Greater Tree. Not Almost Dollar Tree. Just Dollar Tree. If a company can no longer uphold the standard embedded in its identity, perhaps it’s time to reconsider its place in the marketplace. A name should carry meaning—not just marketing. Price hikes erode consumer trust and betray the principles upon which loyal customers rely. If Dollar Tree cannot stand by the dollar, then respectfully, it should step aside. A name should not be a relic of past promises but a reflection of present reality.
Reviewed July 29, 2025
The Warsaw Dollar Tree store needs some serious management help. This changes employees like I change my socks. The establishment is disorganized and poorly maintained. Grant it! Much of the aisle mess is created by lazy dirtbag customers. Every time I enter this store, all I hear is the employees complaining about everything. It’s ridiculous and very unprofessional.
I blame the managers more than anybody else. Obviously, the pay and benefits suck; otherwise better-qualified people would be working at this store. The store is a handy place to have in many ways for the community needs. But hire better managers and increase the pay and benefits. Maybe close the store on Saturday at noon and close all day Sunday. The manager today was very rude, snapping at me to go to aisle 3 for assistance. I could see the stress and frustration in her voice.
I don’t think there are enough employees to keep the shelving stocked and maintained properly. Having worked in retail, that was my focus: keeping and maintaining a well-organized clean environment and ensuring proper customer service to keep customers coming back. I don’t see anything I have mentioned in regards to management organization and good customer service being displayed at this location. The good people that I have had contact with were awesome people but they didn’t last for the reasons laid out. It’s obvious to me the owner of this business could care less.
Reviewed July 24, 2025
I just want You to know, I WAS a fan of Dollar Tree. But jacking your price up from one Dollar to 1.25 after you posted how much your CEO's makes. Now you are jacking it up again. Well after I use everything I have from your store I WILL NEVER BUY FROM YOU AGAIN...."I'M DONE WITH DOLLAR TREE, YOU DID THIS TO YOURSELF....
Reviewed July 17, 2025
She had a hard time counting it so I tried to help her as she had her hand open with my money in it. ** got mad with an attitude and told me to stop and she did not like me helping her. She then stated she was dyslexic! I said, "Oh, I’m sorry to offend you but I was just trying to help!" she said stop talking to me in a very rude way. I apologized several times and she just got more rude towards me and said stop talking to me. I then got upset because she should not be there if it is that difficult to count money and be rude and disrespectful to customers.
The more I thought about it, I decided to return to the store to make contact and speak to the manager. As soon as I walked up to (**) she started yelling at me in front of other customers. I could not really understand her but it seemed that she was blaming me and yelling at me saying ** was crying in her office. ** refused to even let me speak, flailing her hands at me, pointing at me and yelling in another language. ** refused to hear anything I had to say. I then yelled back at her because at this point I was upset and embarrassed by their treatment towards me (a ** female senior citizen customer) in front of other customers.
As I walked out of the store ** continued to yell, and talk to other white and ** customers that were in line behind me about this situation. She is very unprofessional and has trained ** to be the same way. I snapped a picture of her talking about me to other customers outside in the window of the store! I’m appalled at the treatment I have received today at my dollar tree store that I shop at every week spending $25 to $50! Shame on you ** and your young female employee **!
Ms **Phone ** please leave a message if I don’t answer
Email **
Reviewed June 27, 2025
I visited this store at 14120 Lee highway Centreville Va, dated 06/24/2025, time 12.39, cashier Betty, I paid $50.00 bill, which I had just withdrawn from my bank, cashier keeps on looking suspiciously at bill, she check bill with bill checking special pen or device, then she calls another associate -a female. She is also unable to check bill's authenticity, the store manager is called. He tells cashiers or in other words, gives them a training how to check a bill, then my transaction is finalized. By this time waiting at counter, I was being treated as a thug or a crook who is trying to cash a fake bill. I felt so humiliated while waiting at counter, so shortly my advise to other customers is never take larger bills like $50.00 or $100.00 in this store, as cashiers do not have a proper training to check bills or they are totally uneducated in their job as a cashier. My request to management is please, for the sake of god, train your cashiers how to check a bill or have proper devices to check authenticity of bills, don’t humiliate, insult, or bother a customer for no reason.
Reviewed June 17, 2025
I visited DT St John Indiana. The cashier was extremely rude, flat out unkind. She had buzzed hair and pretty hazel eyes. I was so uncomfortable I nearly walked away and left my items. I certainly don’t intend on visiting again.
Reviewed June 12, 2025
I purchased 5 cases of charger plates from this business. I did an online order to pick up in person. Dollar Tree claims my payment did not go through; however, it did go through. They have refused to reimburse me even though I have provided proof to them that the payment did in fact process through. This includes a copy of my bank statement where it shows that my payment went through successful. Also, I have been talking to these people for 2 days straight, and they have been hanging up on me and not calling me back and when confronted they claimed that the line had gotten disconnected. I ended up having to do a payment dispute through PayPal because Dollar Tree refuses to do so. They even left me a voicemail stating that they would not because my invoice balance reads "ZERO POINT ZERO ZERO." Mind you it shows paid and amount due is what show $0.00.
Dollar Tree Company Information
- Company Name:
- Dollar Tree
- Website:
- www.dollartree.com