Dollar Tree Reviews

I made a mistake on the keypad at checkout. The cashier called the manager (I could be his grandma) for help. He told me he couldn’t change anything and he ripped off the sales slip and shoved it in my hand. I asked for help and not only did not get help, I was treated rudely. Getting old is no fun but to be treated as yesterday’s trash is worse.

I usually like Dollar Tree stores but today the store I visited was very understaffed and many shelves were empty. I was looking for packs of balloons and was told by the cashier they were in the birthday/party area. I looked everywhere and there were none to be found. When I was checking out I stood in line behind a customer checking out ahead of me. She was having issues with something and the cashier called for assistance. When the manager, Amy came up to help I asked her if she was going to open up another register because there were 3 or 4 people standing behind the lady having issues. She said she was taking care of the trash but would be up in a few minutes. When I was checking out I counted 8 customers standing in line behind me and Amy didn’t appear. You could tell people were frustrated.

Upon approaching counter with a full basket of merchandise, the cashier rudely demanded "empty your basket". When she barked this "command", I responded in same. The manager came out after hearing my response to the rude cashier and immediately defended her and asking me to leave. The manager also called the local police. What happened to the concept of service, and customer is a customer? It sure was not at this store located on Eastchester Drive in High Point, NC. I have been in retail sales for many years, and if this happened in my store, I would dismiss that employee in a heart beat. I will tell friends and associates to stay clear of this business.

I was waiting in line for a while, more than five minutes, waiting to check out. There was one employee just standing in the corner by the balloons, and the manager was in her office. I had been at this store before and they used to have a bell to ring for service. I looked around, but didn’t see the bell. Eventually the cashier shows up, she had been helping someone shop, and she shoves my basket aside (spilling the contents) and tells me “He is going first”, no explanations, just informed me that someone else is getting checked out before me. When it was my turn to check out, I told her that it was really rude to do shove my things aside like she did. She told me she was helping the guy she checked out before me, so he got to go first. I said “I was waiting in line to check out. That’s not fair, he was still shopping. I waited just like any other customer who was finished shopping.”

Honesty is always the best policy first and foremost. I placed an order and paid for it. I was given an extended time to pick up my order. When I got to the store I found that my order could not be located for whatever reason. Store clerks tried but to look for order but could not locate. The manager could not tell me if order had arrived despite the order confirmation said it had arrived. In future orders if you get any, make sure people receive what they paid for or provide a prompt refund period immediately. The 800 customer service number does not work on the weekend. VERY DISSATISFIED CUSTOMER.

I shop Dollar Tree often, there is a store just around the corner from my office, so I'm probably in there at least 2 or 3 times a week, I often purchase items for my lunch there! I recently made an online purchase for the first time. Yesterday I received an e-mail informing me my order had arrived. It was shipped to the store on the other side of town (300 Sam Walton Drive). "Not too far away, probably just 4 or 5 miles". Kat was the lady's name who helped me, and I have to say she was super nice and helpful! She went over and above to make sure my order was correct and undamaged! You just don't see many retail employees these days with that kind of work ethic, (I hope you appreciate her and treat her well, it's employees like that that make a business successful.) So even though this store is on the other side of town and a little out of my way I will definitely visit it more often. Keep up the good work Kat!!! Jonathan ** Somerset KY.

I was searching the internet to make a review for the Dollar Tree Stores. I'm very glad to be able to give a review to this company. In less than 6 months this company charge me twice in less than a minute. I have instant access to my account and a dispute has been filled again this company by my bank. Apparently their system recognize my transition due to the previous incident. And system provides and generated a Reversal Credit. That don't show up in the receive. Never use debit or credit cards to pay at this Stores.

This store number 5289 is so well organized and clean compared to some of the other stores. Their selections are always great and of course there are their prices. I love Dollar Tree. The help is also always very professional.

On April 8, 2021 Thursday I, Christopher ** went The Dollar Tree located on 3030 11th St. Rockford, Illinois 61109. To purchase hot dog buns and other supplies for a BBQ at my job. But while eating and readying the hot dogs and other BBQ supplies. I had noticed the two packs of hot dogs I had purchased from The Dollar Tree. WERE MOLDED (actually while me and another co-worker were eating them).

It was 8:55pm when I entered Dollar Tree, store #6193 (Hillsborough nj) on 2/22/21. I needed just a few things, one being a simple piece of felt, which I'm certain I've seen there before. I quickly grabbed the other items I needed between 2 aisles that were next to each other. I overheard a woman who I assumed was a customer, by the way she was swearing throughout her conversation (with who she was having the conversation with, I have no idea. Once I saw the older woman the first time she yelled at me about being closed, I realized it was HER voice that I heard, with all the swearing.) and tried asking the younger of the 2 women, if she could help me find the felt.

We went to the Dollar Tree on Military Trl in West Palm Beach, what a mess, the line was long, one cashier, other employees just walking around doing nothing, the manager here does not care. He would not open other cashier lanes, made us all wait so long. This store is a mess. The items are cheap and of bad quality. Almost all Dollar Trees are bad. On BBB they have a very bad review and a D+ BBB rating, it makes sense. It is almost impossible to find a good Dollar Tree in the USA, the service is horrible, the lines are long, the stores are trashed, and employees and management do not care. A real mess! Not fun to go to if you want peace.

After I left Walgreens, there was a fat dude (heavyweight) standing at the corner of the mall right as one exits the store and turns right. He stood with his foot on the column blocking the sidewalk. There was just barely enough room to walk past him. To avoid the energy that was entering me I walked into the driveway of the parking lot. Not at all thinking, I was thinking that could have been a hazard. Glad there were no vehicles. Then, I saw a young ** person walking the sidewalk. He started at the same place I did before I walked through the parking lot. I noticed his timing as soon as I was 250 ft away from the Dollar Tree door. It was irritating immediately. I spit and slowed so that he could go into the store out of my way.

I bought laundry detergent that I thought was soap and was using it to wash something today only to discover that it was not soap. It didn't sud nor dissolve on the wet cloth. They need to find out what is really in those boxes. The water I bought also had a pungent odor. They need to ensure that the water they are selling their customers are of good quality before they put them on the shelf.

Every time I call I have a problem. 1st call: couldn't place an order b/c the CSR couldn't hear me and put my name wrong for the credit card, said she didn't didn't know what else she could do. Hung up & ordered online. 2nd call was to cancel 1 item, CSR told me they had to cancel entire order and reorder the items I wanted, when I went to reorder (on the same call) I was told to out of stock and that's all she could do, hung up ordered on-line & sent in tax exempt info immediately. 3rd call, 3 days later (as advised) to follow up on tax exempt. Was told it'll be escalated "that's all I can do". Items arrived broken and still w/o tax exempt, 4th call; was told the that a refund would be processed for broken items and taxes (that should have not have been charged) in 2-3 days.

I placed an order to be shipped to the nearest store and the order was cancelled five days later. I placed another order of the same product to be shipped to me at my expense and it was never sent and 8 days later it was cancelled again and no one picks up the phone at customer service. I dont know what SKM Parent is doing but they are definitely not working! I would not recommend Dollar Store to anyone!

My 11/8 receipt has a website for Customer Reviews. On 11/18 this website says Dollar Tree Reviews are closed. I find this Poor Customer Service. And, giving Dollar Tree Customer Feedback from their website with my Android Smartphone Doesn't Work!

Tuesday, November 17, 2020. I used the bathroom in the store on Lake Street in Addison, IL and it was filthy. It looked like the floor has never been washed and the toilet and sink were disgusting. The soap dispenser was not working either. As I left the store I notified the store manager on duty and he just said he was going to lock the door. I feel that bathrooms are needed for customers and a little maintenance goes a long way. I did not feel that the manager listened to my concerns and just blew me off. If you need to use the bathroom at this store bring your Lysol and rubber gloves with you.

Please read until the end!!! I honestly love the Dollar Tree, however, there’s this one Dollar Tree in particular that I feel gives the store brand a bad name. I went in today (October 13th) to get a Halloween decoration. I noticed boxes that were packaged up where the Halloween decorations use to be. So I asked an employee about the Halloween decorations and she pointed to area where the boxes were and said “We’re all sold out. That’s (pointing to packaged boxes) where the Halloween decorations were.” When I went to look, they had packaged up all the Halloween decorations to put out the Christmas decorations. You could see the Halloween label through the clear tape from the poorly packaged bleach boxes that they used. So I took pictures. My question is, is this a company wide practice lie or just this particular store? It’s only the 13th, plenty of time for people to still purchase Halloween items.

I had the opportunity to spend 200 on classroom paints to distribute for distance learning, so I ordered 6 packs of 36 in a hurry, and paid $72 for express shipping. I tried one out as soon as I got one (which I should have done before I did this), and ...

I've never seen this store so up to date, clean, and filled, with lots of merchandise, until the New Store Manager, Danny **, took over! I've been shopping at this store for years, and it was always disgusting, merchandise all over the place and out of place, shelves empty. But after Mr. ** took over the store in July of 2020, he turned it upside down! What a great Store Manager, Danny **, is! He greets customers, hears their concerns, and is a great person to talk to. If he EVER leaves this store, in Suffolk Downs, Revere, Mass., it will never be the same, and my family and friends will go elsewhere! The fact that he served our country for 18 years in the Navy, makes it even better! God bless this great Store Manager at Dollar Tree, #04119.

Hi my name is Eric **... I visited (Dollar Tree) on 7020 Stockton Blvd, Sacramento, CA 95823 on July 24th, 2020 around 6 PM. While shopping I needed to use the Restroom and I asked ** who was running the Register if I could use the Restroom. (Note) I’m in a Wheelchair with a C4 Spinal Cord Injury, also I have a Syrinx around my Spinal Cord that puts pressure causing Pain and Impacts everything in my body due to the level of Injury... Well she tells me it isn’t for the Public and just says sorry and doesn’t explain anything further. Then the Manager ** comes and says, "You can’t because the sink is broken," and since Covid-19 is around I cannot use it because I can’t wash my Hands.

The value proposition at Dollar Tree is an illusion. First of all, on multiple occasions I have not gotten what I ordered, instead, it was a smaller/fewer ounces container of the same or a poor substitute. This is a big deal when you are a charity ordering 100's of something only to get half the product you paid for and often times of poorer quality. Shipping is another problem, you place an order, and they say ground shipping is going to be over two weeks, so you pay extra (a lot) for expedited shipping, only to, when you're lucky, receive the product in 3-4 days with a ground shipping label on it, or worse yet, they profess that your order is on its way and that it must be 'lost in shipping', and then when you finally get it, the shipping label indicates it left their warehouse days after they said it was already on the road.

I meant to leave a review months ago so today after visiting Dollar Tree Store 2237 just want to congratulate Store Manager and staff for an excellent store showing. The store years ago was really Trashed by customers. Not kept up. Today walking in all products lined up at attention on the shelves. I know you have to go beyond the job to make it look so good. So appreciated by this Super Satisfied Customer!

Went into my local Dollar Tree. Was right away told I had to have a mask on. I said that I do not have to wear one. I was told I had to wear one or leave the store. I told the manager to watch her steps as she would find herself in a lawsuit, that the law is on my side on this issue. I refused to wear the mask and started to do my shopping. The manager was then loudly talking about people "like me" saying we are the ones getting others sick. I did not back down to this behavior and asked her why she is so anger. At this time. Other customers joined in saying things like "I cannot believe this guy: Etc." The disagreement lead to me being told that the police was being called. I left the store.

Dollar Tree has pretty amazing prices, but BE CAREFUL. The quality is often substandard. I got large cellophane storage bags there for a deal. They broke in six months. Their dishwashing liquid is very inexpensive, but it has about half the suds as commercial brands do. Need twice as much. Their dishtowels are a bargain, but they start falling apart in a year. That being said, their price on reading glasses is AMAZING, and the glasses are as good as what you get in other stores for VASTLY more money.

This afternoon (Thur 6/18) I visited Dollar Store # 4503 on Sandy Forks Rd in Raleigh NC. There was an unmasked woman w/ unmasked children who stood near me, within 6'. I asked her nicely to please give me six feet space. She turned to me and said "** You." I was stunned. She was quite loud about it. Several people turned. Another masked middle-aged woman approached me and said she heard and said that she had the same experience. Then a man approached me saying he had the same experience. I eventually found the "manager" ** upfront. She clearly had heard the woman. She told me to step aside while she filled a balloon for someone. After maybe three minutes, the customer who said "**" came near me and told me to go home. The manager said and did nothing.

Stopped at 'my' Dollar Tree at 16250 W. Main, Cut Off, LA for American flags and colorful spinners to pep up the deck for the Memorial Day holiday - also bought a selection of nuts for nut butters as an extra treat to go with the white cheddar crackers I bought there too - have already made the ice cream and sorbets from the frozen fruits I bought there a few weeks ago (unbelievably scrumptious, everyone should do it) - the entire buffet for all the fixings for the fancy sandwiches, deviled eggs and burgers and accouterments and condiments as well as the treats are all Dollar Tree purchases, it's much fun, very easy on the wallet, and most satisfying to serve like a professional caterer - Tracy and associates as Renee help make it a pleasure to shop there.

With the social distancing I understand the whole six feet apart, but while waiting in a long, slow line I stepped in front of the tape line to put a few things on the belt and was told to get back behind the line by the cashier. Very rudely and I was more than six feet from the people that were grabbing their bags and leaving. This cashier felt he had all kinds of authority to talk to me the way he did when I was telling him I’m trying to make space at the end of the line because people were piling up trying to get through and the lone was moving extremely slow. He tells me to do what he said and if I don’t like it to call the governor. He kept going on and on.

Dollar Tree Upland @ 9:30 am, my shopping experience was unpleasant. The floors were very nasty I mean every aisle. The debit machine had plastic on it. Not being wiped after customer use, & no hand sanitizer.

Today I went into the Dollar Tree 6651 20 in Glen Burnie, Maryland to purchase some necessary items for my family. The manager, Eric, was highly unprofessional, using profanity towards myself and other customers. He stated that we were 'doing nothing' if we didn't have the exact mask face he had on and that we 'might be contaminating his store'. He further went on to say in front of the entire store and his employees that he was 'tired of this **' and tired of having 'to deal with small minds' as he questioned whether we could read. A gentleman came into the store with a face shield, some which are FDA approved. Eric yelled at the customer and told him he could not be in the store 'with whatever that was' he had on his face and 'couldn't he read the sign on the door'.

Dollar Tree 5115 W Washington St. Indianapolis, IN 46241. The employees at this store refused service to a women today while I was at this store and in Indiana this is perfectly legal. They can refuse service to anyone for any reason but as the women was exiting the store after being refused service the cashier decided to throw one last comment into the already heated conversation telling the woman she did not have to serve her **. At that point is when I decided to step in and told the woman it was unnecessary to make a comment about her race and that type of behavior is unacceptable and she should be ashamed of herself.

I am a Tax deferred Veteran in the State of Oklahoma. Each time my Wife or I come into Dollar Tree we must fill out a long Dollar Tree Form SSTGB Form # F0003 exemption Certificate (5-10-11). Normally I walk into a store show my State Exemption card and the Clerk types in my Exemption number on my transaction receipt and they verify this Card belongs it me. This type of procedure needs to be updated in your system for each Dollar Tree Transactions. This would speed up time for the Clerk to help other Dollar Tree shoppers at the check out Register.

During these days of Social Distancing I find it appalling that you have disabled online ordering so you "can keep your stores as full as possible". I have always used your store for business supplies but may rethink that and will share this with others. You are FORCING people to contact others. I am BEGGING you to open Online ordering to help STOP the spread of this virus.

I placed an order for 2 cartons of tissues, as I have bought them before with no problems. Both my husband and myself are disabled and over 60, he is also in the middle of chemo, so we are unable to get out very often and order necessities in bulk. My order went through and I was given an order number. I received an email thanking me for the order and telling me it was being processed. I received another email 7 days later, stating one carton went on backorder, so I would be sent one and the other would be sent within 30 days. Then I received another email stating that my entire order had been cancelled, I would get nothing, and my charge would be credited. I cannot believe they charged me before even sending the order out, that they made me wait around 10 days before telling me, or that they decided people who placed orders later than mine deserved it more.

Good morning: Today Friday March 6, 2020 I walked into your store #4177. The first you could hear is the manager (no name tag) and an associate having a personal work related inappropriate conversation that was very loud you could hear from the back of the store. A customer and her child were ready to check out and you could tell that she was very upset about her experience in the store that morning, she asked the associate if they had any more of a certain product, the associate asked the manager that was standing close by if they had any, the manager dismissively just said no, the customer asked, "When would you have more," annoyed said, "I don't know."

The dollar tree in Suwannee county...Live Oak Florida is a mess. The store stays dirty.. Stock always sitting on the aisles, went in on a Tuesday.. Stock piled everywhere.. Went back Wednesday and Thursday.. Same stock sitting in the same spot. Hadn't even been touched.. Clean it up.

I enjoy shopping there because my total is always easy to calculate since all items are $1.00. I also feel very easy and not rushed in any way and the people who work there are very nice and personable.

I ordered a box of 24 "tool Bench Paint Sets." I received notification they were shipped. 5 days after the date they were expected to be delivered I inquired as to the whereabouts of the product. Not satisfied with being told, "We can cancel the order and reorder and you'll have the product in 5-7 business days." I spoke with "Ellen" the supervisor in Customer service. She found out the product was "out of stock" and could only offer a refund.

Dollar Tree is my favorite store. They have a good selection at a very fair price. I shop Dollar Tree before I shop Walmart. I save lots of money shopping at Dollar Tree. The workers there where I shop are always very friendly. I feel good when I leave the store. I shop at the Hoquiam Wa. Location. To me it's a very nice store and overall a good company. That's my opinion.

We purchased some dishes at our local Dollar Tree store. Unfortunately they did not have the matching bowls and mugs locally and told us that we could order them online. We placed the order and when we finally received them, there was absolutely ZERO packaging material in the box and everything was broken. When we say ZERO we mean ZERO. They simply shrink wrapped the bowls and mugs together and threw them in an empty box where they bounced all around. We contacted Dollar Tree via email and also included high res pictures showing them how they were packaged. Dollar Tree sent us a replacement and sure enough, they were packaged the same exact way and were all broken again! Even after we took the time to take pictures and clearly explained how they were not being packaged properly. The local stores may be fine but the ONLINE Service SUCKS!

Over the years I have patronized the store located at Harbison Court, Columbia SC. The store is in state of disarray...the shelves are ransacked, numerous out of stocks, and apparently no attempt to provide even the most basic of conditions. Today I visited the location, and no effort had been made to recover from the holiday season. Five days after Christmas and total mayhem! Where is the necessary guidance and competence to bring order to this landfill?

I picked up a few grocery items at a local Philly Dollar Tree today, when I got home I found mold on one item, I immediately returned to the store and showed the manager the moldy food, she said, "Too bad. Nothing I can do". I plan on reporting the store to the PA Department of Health and Food Safety. Selling spoiled moldy food is not acceptable. I will never give dollar tree another of my dollars!

Just had the worst management experience ever at the Georgetown Kentucky Dollar Tree. Kelly, the “manager”, was rude and shouted across the aisle at me. Selena at checkout followed her example and mouthed off.. Poor management and outrageously rude treatment.

Dollar Tree 8020 in Gibsonville NC is awesome! The store is very clean and organized and the staff is very helpful. We are thrilled to have them close by. They are always well stocked and super friendly to customers. It’s always a pleasure to shop there.

I took items back not knowing they do not give refunds, that you have to exchange. Was told to count the items that I was returning and come back thru that line when I had new items. I counted out 15 items and left them laying at the register. I went and grabbed 15 glasses. Got back to the check stand, nobody in front of me. Cashier watched me unload 15 glasses onto the belt and then proceed to tell me was going on a break. I said "You have got to be ** me!" He said not, flipped his light off and walked off. I have never cussed at a cashier until today. Unbelievable!!!

I just paid for a product that I needed, a triple antibiotic ointment! When I got home, the box was empty, so I went back to Dollar Tree and let them know! They told me they couldn't do anything about it! They refused to replace it and give me one that actually has a product (that I paid for, but didn't get) in it! So, afterwards, I had to go to Rite Aid & purchase another triple antibiotic ointment for my hand!! I had to go back to Dollar Tree again, because I realized they hadn't given me back my receipt! I did get my receipt back again & I told them I was going to go to the police about it and contact Dollar Tree!

Out stock for two weeks. I visit the store on 8-21-2019. Spoke to the manager. He said that they just got a truck in but he make sure to tell me. I didn't have time to look and he was out in 5 mins. I went back 8-27-2019. The aisle was the same as last week. Today he said they fill certain aisle each day and tomorrow the toothpaste was going to get done? I think he needs to be replaced. He has nothing but excuses and the cashier there right now is her first day. I heard her tell another customer and the manager is sitting in the office and the whole store is a mess, freight all over and that's a shame. That store is fairly new.

I was just in your South High store in Columbus, Ohio and the manager on duty was rude and nasty. She was yelling at the employees, one even walked out on her because she was running her mouth. Which I don't blame her. I left without buying anything. Something needs to be done about the management of that store or you're going to lose a lot of business.

They used to want to know about your in store experience, and provide a way to give it right on the receipt. Now, there is no way to do it. I’ve searched the Dollar Tree website, and finally found a link that says: “Who to contact if you had a bad experience.” But when you click on it, it says that the page has timed out and won’t allow you to proceed. So I’ll do it here:

The Leesville Louisiana store zip code 71459, is the worst Dollar Tree I have ever been inside! It is filthy dirty. The floor is sticky with spills all over it. The shelves are messy and the entire store is in disarray. There are always boxes and messes everywhere. I use to enjoy shopping here, but I won’t anymore. I’ll drive 20 more minutes to the next town.

I ordered this product 7/12 online using expedited shipping & after 5 days I have no product or shipments! I called & was told my item was at the warehouse which is pointless if it's not at my house... I called customer service and the manager hung up stating they don't guarantee delivery.. That's pathetic that the people are allowed to have a job doing customers how they do! Customer service is no help! Manager going to dismiss my issues as though I was just talking... Instant nasty attitude when I'm the one that should be upset..

The store was a total mess and the new store manager there was of no help to the one cashier. The line was all the way down the aisle and she just sat in the office when the cashier asked for help several times.

The store located at 1300 Aubert is always a mess, floors are always nasty, never organized, several stands filled 6 1/2 ft with boxes in aisles, shelves never stocked, ask a worker if the product I came for could be in one of the boxes I'm always told no. Went to the store 3-4 times looking for the product and walked through the store each visit the same product sitting with other products out of place. In the same exact spot. Have not been touched by staff. Visit several of their stores while on vacation for 3+ weeks and the stores are beautiful, clean, stocked and, well maintained.

Horrible customer service Howe Ave Sacramento CA. Today 07/09/19. The cashier Jaime refused to turn her belt on and made me hand her all my items. I asked if the belt was broken and she said, "uh no." Very rude. Was throwing my stuff in the bag trying to go super fast for no reason because nobody was in the line. She also not once greeted me or asked how my day was and didn’t even say thank you once I was leaving. Her nails were so long I don’t know how she even is a cashier. There’s a proper length. She’s very unprofessional and was on her phone off and on while helping customers.

I have gone to the Dollar store many times and have been pleased with how we can get everyday necessities for very cheap. I ordered bulk water bottles online and it was the worst experience I’ve ever had with ordering online. I needed the water bottles for a specific date and I called three times to make sure that they would make it there on time, everyone said yes. I called the day after they were supposed to come and they said that the order was on backorder so I cancelled the order and luckily found enough water bottles at the store. I received a box of water bottles today...was charged after I cancelled the order. I called today and they didn’t have any record of the cancellation. VERY UNORGANIZED! I will not be using Dollar Tree online again. They need to do a better job with that!

Shop here all the time and have spent hundreds if not thousands of dollars over the years. Yesterday I bought several seasonal items for a party but when I got home some of the twist top lids did not stay on securely. Freaking that the containers would open and spill on my guests I decided to return the products - 15 of them so $15. I go to the store and now understand they do not give refunds only exchange. Since I shop there frequently I figure no problem - give me a due bill in the form of a gift certificate something - I don’t care. I am told, "No we don’t do that. You have to exchange now or bring back when you are ready to exchange. But beware these are seasonal so return them before the end of summer."

If you order products online from Dollar Tree be prepared for a very negative experience. After waiting three weeks for my products I received an email stating they had arrived at my local Dollar Tree. So I go to the store only to find that they are unaware of this and can’t find my products. The manager tells me the tracking info and barcode provided in the email for manager use only would not help. She said that they would look but could not get them today. She would call me once they found them. Then I call the 1-800 number for some assistance and the rep is also very unhelpful as he tells me people make mistakes. I’m not sure if future orders to a different store would even make a difference as they all seem to just not really care about the customer.

Dollar Tree would not accept my $20 bill tonight, as everyone in the store and in the vicinity knows. They said it may be counterfeit, which is absolutely ridiculous. What is wrong with them? This has been posted online so whoever shops at Dollar Tree will know to stay away from Dollar Tree at 5508 South 900 East in Murray, Utah. I used that same $20 bill to purchase what Dollar Tree would not sell me at WalMart.

I'm writing this review on the behalf on myself and my wife. Went to the store in Southgate Plaza in Fort Wayne, IN today to buy some ???? spray. Got it, went home, try using it and didn't work so I went right back to the store for a refund. Was told that I couldn't get a refund. So I called Dollar Tree main office in VA. Was on hold for over 2 hours. Nobody answer the phone. This is a very bad company. I had my receipt and still couldn't get it back. So I went to Menards and paid 2 more dollars with them and got a can that works. We will never go back into none of their stores even if they are the only ones open in the END. BAD COMPANY POLICY. I went back in to get something different and the Manager was coming in dress like he just woke up and he looked like he slept in his clothes, spoke with him and didn't get anywhere. They need to go out of business. This isn't anyway you treat customers with receipts.

I was standing in the line, the cashier told me that the register was already closed. I asked her gently if she could scan 3 items, but to my surprise another employee responded aggressively that she was busy. I replied that I just wanted to know if the cashier could scan the products. She responded inappropriately with shouts and haughtiness, and told me that she doesn't care if you are a customer, that has nothing to do with it, that was really amazing. It sounds like crazy if you work as a Manager. Her name was Dora. It was at store #557. I will never return to that place again. If I am spending my money in a place I don't want to be treated like **. Dollar Tree teach your employees to do a good customer service.

This store with a line so long it went down a shopping aisle. A young Lady had to ask the Manager if she could help. The manager took over the job of the person that was blowing up balloons. The cashier kept going back and forth between the register and getting filled balloons. This Manager said she didn't have time to deal with the disgruntled customers and stayed in the back blowing up balloons.

Yesterday I purchased over $70 at the Dollar Tree store in t of which 1 item was damaged. Today, I went to Pelham Manor, New York Dollar Tree to purchase an additional $60+ and to do the 1 exchange of the broken item and was told by the cashier and the manager they would not accept it. I then walked away and left everything. Upon walking away, The cashier then asked if I was gonna give up all this because of 1 item. The question should be... Why would your store be willing to give up a customer purchasing over $60 for 1 return of a dollar. Is this common sense?

I have been going to the Dollar Tree for 20 years in East Aurora. The store has progressively gone downhill. Dirty carpeting needs replacing. Posted on Facebook. Sales manager for region called me. BUT, he hired a new person (Emily I think) who is good. BUT, store is disgustingly dirty. They say they need a new vacuum cleaner. Go on Craigslist and get a used one then.

When my friend and I walked in, we asked about the bathroom. The lady ignored us and then told us rudely that the bathroom was located in the back. So we went to the bathroom and there was another employee. She went to the bathroom first, which wasn’t the problem. But when she came out, she blocked the bathroom off and then told my friend and I to get out of her way. She then proceeded to slam stuff. It was extremely cluttered and the bathroom was disgusting. Not one to leave bad reviews usually, but it was ridiculous the way employees were treating customers.

I went into the store with a pair of readers to exchange as these were blurry when looking through them. The sticker was still on the lens and template, clearly indicating it was their product. Dealt with a female clerk that scolded me in front of 5 customers because I did not have my receipt. I told her I threw it away right I bought as I had no idea they would be selling defective products. I had bought two pair at the time, one I tried, thus realizing the problem and took other back for exchange. Outside of embarrassing me with her company policy, she shamed herself by telling me to leave, even though I was polite through the whole idea. I will never go back into another one as it seems they are always short on help and most people who work there are rude.

I was at the Dollar Tree on Granby St. in Norfolk, VA. I bought some wine glasses. When I went through the line, she was just tossing the glasses on top of each other. I asked if I could get them wrapped in paper first and she said, "NO, I don't have any but I can double bag them." Well, double bagging to her meant just putting another bag underneath the bag that they were in. I had to take them all out in my car and re-adjust them. I find that when you sell glassware and don't have something to wrap them in is VERY poor customer service. I was here at 9:-00 AM Saturday.

This store was well stock of items I would buy. This is clean and well in con. The hours are great because they are open long time during the week. I like that. The staff are very helpful and are very nice to speak to. I would recommend this store in Stevens Point WI 54467.

I decided to try Dollar Tree in person to save a few dollars. Boy was I wrong. The products break easily, quality isn't all that great and I have found you have to double check the tag on the product as they often lie on the packaging. I purchased some towels I thought were 100% cotton said the tag. Turns out they were dusting towels 100% polyester. Product quality is inferior and after you've purchased five items you might as well go to a real store and purchase it full price and have it last a lifetime.

MANAGER ROSARIO TOLD ME ** YOU AND ** - I went to do my shopping at this place today February 26 of 2019. One of my children needed to use the bathroom really bad. I asked the cashier to please open the door of the bathroom for me. They called manager Rosario. Manager Rosario waited for me at the bathroom. There was a misunderstanding between she and me on how the merchant cannot go in the bathroom without being paid. I was OK with that but her anger increased to such level that she said discriminatory words against my children. I told her to stay away from us as my child was getting scared with her threatening behavior. She looked at me and said **. My child started to cry and pee on his pants.

Ever since it's opened here in Canton South Ohio, I am a frequent customer. This is one of the few Dollar stores that is always clean and very well stocked, employees and especially management is friendly and very helpful, it's much appreciated!

I have been a recurring customer at Store #4017, but not after the HORRIBLE CUSTOMER SERVICE I received today. There is one particular ** cashier works often. She appears to be in the 35 - 50 year old age range & she always wears her hair pulled back into a short, somewhat wavy ponytail. Her attitude is horrible to peers & customers. I have witnessed her talk about peers...not realizing they heard what she said. Then today, she wrongfully took another customer in front of me & talked about my attitude to a fellow co-worker (who was another ** probably in the 50 - 60 age range). I clearly stated that the cashier should handle things the proper way! She was too much of a coward to speak directly to me so she continued to run her mouth to the co-worker.

Got accused of stealing from the Dollar Tree today lol! My boyfriend At 11:30 am today on 2/14/19 bought 3 balloons and didn’t notice until afterwards he got charged for 4 not including one of them Blew away as soon as he walked out the door. Came back and I went in there with him. He went to the associate Latoya (Who got him the balloons The first time around), showed her the receipt and explain what happened. She gave him two more balloons and took and kept his receipt. In the meantime I walked over to the flowers to pair arrangements together in different vases. After getting our 2 balloons he joined me. We Decided to get some things for the house as well and ended up staying for almost 2 hours due to me being a typical woman, not including having OCD trying to match everything!

I went to the Dollar Tree at 417 N. Enola Road, Enola Pa 17025 and the manager named ** was extremely rude and very unprofessional. That was not my first, second, third, nor fourth time of encountering this behavior from her. She walks around the store doing nothing with customers waiting on a long line. I will never go to that store again. Please boycott. She used a racial slur on me.

I had placed an online order for multiples of 1 item as my local store only had 3 and I did not have time to run to multiple stores across the county. I even paid the extra to ship in time for the needed date. A package was received according to the time it should have been which impressed me- however it wasn't even close to the item I ordered. I spent 32 minutes on hold waiting for a representative to answer, when I did, he was very rude.

This place is trashy, along with their employees. I had to go there and was treated anything but decent from the time I walked in the door until they chased me out trying to harm me. The location at that plaza on Stadium and Broadway has an employee named OJ there who just talks to and treats the customers any kind of way he wants to. And if you respond to his ignorance then the store manager, I think her name is Marjorie, will back him up and call the police on you.

I placed an order for 2 cases of Palmers Chapstick Jan 13. I contacted the Dollar Tree on Schillinger Rd in Mobile Alabama where the item was to be delivered. They said that it had not arrived and when it did arrive at their store that I would immediately receive an email telling me it was at their store. I called the 1-877-530-8733 yesterday which was Jan 31, 2019 and the person that I spoke with told me to hold on and she would call the store on Schillinger Rd in Mobile, Al. She came back on the phone and told me that the items had been there since the first time I called on Jan 24, 2019. This is the last time that I will ever use Dollar Tree Online Service. The people at the location do not do their jobs and you can tell when you walk into the store. It's a total mess!

Very dissatisfied. I live in Old Town Maine and the Dollar Tree in Orono Maine is not keeping enough stuff on their shelves. Just saying it's not the employees' fault or the manager. It's Dollar Tree shipping and orders. Just wish it would be taken care of. Thank you.

The return policy is for their convenience, not the customer. Half the crap they sell is crap so when returned with a receipt, no refunds and can only exchange for certain items. Tried calling and emailing corporate several times, they refuse to respond. Best thing is avoid and shop other dollar stores or WM. If you insist on buying at DT, use a credit card, and then when you get crap, dispute charge stating that DT won't give refund or exchange.

Don’t waste your time trying to order a product to be sent to the store...you won’t get it! The warehouse only sends to certain states. If you send to where you want it to go they automatically send your order to another state. I ask for a refund...it takes WEEKS to get it...I still have not got my refund. Girl I talked to said “ it’s not my department. VERY POOR staff they have. Will not shop at a Dollar Tree store anymore.

Poor quality of products made in China. Rude staff and the store manager doesn't even know where the product is located throughout the store. Returns are not accepted, even with a receipt. No cash back, only an in store credit at all locations. Please don't waste your time shopping at the Dollar Tree.

After previous attempts to shop the TechRidge store and contacting the General Manager about the deplorable conditions over there, I attempted to go to your store on Saturday for a bunch of supplies for my 8 year old grandson's birthday... Had to go to Party City next door (the pics attached will tell you why). Spent about $50 at Party City on stuff you carry on your store. More lost sales. Please send this up and escalate to your Manager please. This location is a cluster. It is impossible to shop and it is filthy.

Went to Dollar Tree on Milton Road in Flagstaff, AZ. Cashier not at her register. She finally showed up and was really rude and just a mean hateful person with a big scowl on her face. Seems like if you're that kind of person go work at Dollar Tree. That's all they seem to hire. The worst people around.

On January 4, 2019 at 6:48pm I visited the Dollar Tree located at 3200 South Perkins Rd, Memphis, TN 38118. I was the second customer in line. As I was in line the cashier named ** threw the stick that separates items at me almost hitting my hand. I looked at her and she never apologized. And when it was my time to check out I looked at her and said hello. She did not acknowledge me whatsoever. I observed her mistreating other customers as well. This employee should be terminated immediately for her violent behavior to the public. My family and I will not visit Dollar Tree anymore because of the violence in their employees. Sgt. **, Retired Army, OEF

The store manager was at the cash register and was very rude, gave us attitude, and was very unprofessional. We left her register to go to another cashier. Worst store manager! She needs to be aware that you need to treat customers nice and with respect. I'm taking my business elsewhere.

The cashier would not give me an extra bag at the check out. She stuffed everything in one bag. I asked her for an extra bag and she said she did not want to be short. They needed their bags. She could have given me an extra bag since I am the customer and spend a lot of money at this store.

I cannot even give one star. The experience was horrible. I ordered office products for students for the start of a new semester. The products were never sent, and customer support will not cancel my order. My bank says I cannot stop payment, that they have 180 days to ship my order. They say you get what you pay for. Apparently a dollar doesn't buy you any customer service, courtesy, or integrity. Don't order through Dollar Tree online.

I want to preface this by saying that I am an elementary teacher, that was trying to order Christmas gifts for my class. I found a case of activity/coloring books for a great price that was almost big enough for my entire class! I was excited! I ordered the case three weeks before Christmas, and waited. Here is what happened: Nothing. I never received a follow up email to say my order was sent. I received the automated message that said they received my order, but that's it. I checked the status of the order a couple of days before we left for Christmas break, and they have my order status listed as closed. At the very least, I'm thankful they didn't charge my account (yet). That's the only reason for the one star. Otherwise I'd give them zero if I could.

Do not believe shipping information, as it is not accurate. Also, don't waste your money on expedited shipping, because it's not. And when you call customer service, be prepared to be treated like an idiot with no respect. I tend to be a very calm person, but within a minute it took all of my resolve to treat the representative with the respect I was not receiving. If you can't find it at the store, it's not worth the hassle.

I placed an order on 12/14/18 and got a confirmation email with a delivery date of 12/22/18. I never got the products, an email or any type of communication from them. I called today 12/26 and was JUST INFORMED the order was never processed and will NOT BE HONORED!!! They simply were not going to process my order AND NEVER INFORM ME!! A big fat ZERO for customer service!!!! Mad as heck!!!!

I have ordered online in past years for winter apparel for an elderly facility. I placed my order for hats and gloves on 12/4 for Christmas. 2/3 of the order was canceled by Dollar Tree with no notification or communication. I will never order from them again. in addition to canceling my order without notification, I was to be charged over $100 in shipping charges as the option to pick up free at the store was "unavailable". My email to corporate office regarding the shipping was never responded to. Not a company I respect. Very unreliable, unhelpful, and uncaring.

Went to Dollar Tree to pick up a few balloons for my daughter's birthday. Went to the cashier and ask for it. She then asked another employee to blow them up. He seemed like he didn’t even want to be there. Was rude and pretty much I ended up fixing my own balloons. When I went to pay in cash the cashier didn’t have any money in her drawer to give me change. She asked for a manager but all three of them were busy outside smoking sitting on the sidewalk. I felt so bad for the cashier who had no help. She really tried her best but the rest of the store was too busy on break during rush hour.

I ordered candles for my wedding more than a month before the event. Was told they shipped the Tuesday after I ordered by a phone rep. When I went to the store the team there could not find my order in their shipment OR online. We waited another week and still nothing. I had to find an alternative and the in-store team was helpful. TWO months after I initially ordered, I get an email stating my order arrived at the store. My wedding had already passed and I called customer service to get a refund. Two attempts later and still no refund. Almost $100 taken from my account and their promise to refund has not been fulfilled. I strongly recommend not ordering online through them, but seeing if your store has more inventory in the back for you to purchase.

I visited the Dollar Tree in Cameron, NC tonight and I only bought a few things and as I walked up to the check out the cashier was on her phone. I thought nothing of it, I figured maybe she would put it away after she begins helping me. I was wrong she left it wide open to Instagram on the counter and as I inserted my card she just stared down at her phone and barely lifted her head up to give me my receipt. I thought to myself I know it’s Dollar Tree, but is a little customer service too much to ask? I am writing here because it is impossible to leave a review on their website because I could not find a section for it. I only found FAQs. I hope Dollar Tree is able to hire quality employees that will not be on their phones as if they are not at work.

This is a review related to Christmas light up necklaces. I bought the few they had in store, work great! I CANNOT believe I’m writing my FIRST negative review, but this needs to be seen from a loyal teacher/dollar tree shopper. Needed 24 for preschool program, on 11/27 had to order via phone after several failed online attempts, called and forced to order 44 because they were out of stock of the 24 (crazy) and said that was my only option. Ordered the case of 44, supposed to pick up 12/10 and call because I haven’t received any notifications other than the confirmation of order and after several minutes on hold they inform me they are out of stock.

I ordered 8 cases of Christmas stockings (192 total stockings) for sub for Santa. After the first one, I got an email 3 days after ordered saying they couldn’t place my order and it didn’t have the reason stated. I called customer service and the First Lady was rude saying that’s because they are sold out and it takes a couple days to update the website. It had been a few days so I looked online and it said I could STILL order it.

I was in the Freedom Dr in Charlotte NC on 11/23/18 at 915am. Spent 77.00 using Visa debit card. Returned to store same day at 613pm. I spent less than 25.00. Used same my Visa debit card. The cashier turned the card reader to her then turned in back. I put in my code. No receipt given. Cashier said didn't print. Notice charge of 52.00. I called the store went back to store. Spoke with several people (Manager- Alex). Have better calling 1800 number. Left messeges. No return call. Store says "CAN'T HELP."

Grant City Dollar Tree in Staten Island. The cashier was rude and abusive. She yelled at me and two men customers who came to my defense. She refused to wait on us and caused a big scene. At one point she locked in the office and left about people on line waiting. Totally crazy behavior. We called the police. I reported this incident to the general manager. Nothing was done. She told me she would call me back and never did. Dollar Tree doesn’t care about your customer experience. They don’t care if you continue to shop with them. They lost over 50 dollars in business that day and I refuse to step foot in their stores ever again. Bad business.

This was my second time ordering online for store pickup, the previous being over a year ago. I was hoping they had improved the process, as there are several items that I use regularly and would like the convenience of ordering by the case. I received an email order confirmation promptly, and was surprised that I also got an email about 2 weeks later informing me I could pick up the order at the store. I spent about 45 minutes at the store, waiting for the manager to find my three boxes, but only two had been delivered. We decided it would be best if I didn't pick anything up until the entire order was there.

While at the store I spoke to 2 ladies Judy and Linda, they were very friendly, helpful and knowledgeable of all my questions. This Dollar Tree store is by far the cleanest and most organized I've been in. I will shop there again.

I haven't shop here for a while. The store was looking bad. There was nearly no merchandise. I went back 2 weeks ago and the store is looking great. I found a lot of items that I love and some new ones too. The new manager Jose is very nice and he show me some party supplies I was looking for, he was very polite and help me a lot. I can tell you he is amazing. Thank you. I will be back for sure.

Nasty dirty empty shelves and floor and bathroom. Very unorganized. I will never go again!!! Food was outdated. Employees just standing around. I really think an owner or someone needs to go there that can get that place organized and cleaned and some product on the shelves. So disappointed my daughter and I started cleaning. It was so gross. My daughter is 12 and doesn't clean her own room!!! I'm just missing the old Dollar Tree that was fun to go to???

Placed an order online October 30. Order status showed "In Process" for 2 weeks. I called twice about the order, but could not get an answer. Each time I was on hold for more than 30 minutes trying to even reach a person that could give me an answer. In the meantime I needed my order and had to go to the store which had the item in stock, and I purchased it. As I come home to delete my order, I have an email that it shipped. Waiting for the store to call me that the order had come in. After several days, I stopped at the store. They realized that I had already purchased the order direct from their shelves and took the product I ordered and put it on their shelf.

The first charge went through on a Thursday and just kept right on billing me every few hours. While I was on the phone with a bank rep their system was attempting to bill me yet again and had billed me just an hour before. We had to freeze my entire account in order to stop them. If I had not signed into my account they would have drained my entire credit card. The rep said that the charges were growing in intensity and every hour I was charged for the past 18 hours.

Stay away!!! Worst customer service ever. The reps has no knowledge of what’s going on in the company, seems like most of the reps are oblivious to what’s going on in their company. They’ve overcharged me over $2k on a $700 bulk order, charge me tax continuously when they have my tax info, canceling orders and then notifying me the day of expected delivery. I’ve lost over $2500 and some customers doing business with this poor excuse of a business. Customers are losing profits while they make profits. This is bad business and something has to be done to stop this. They hold no one on their end liable for their errors and mistakes and doesn’t even try to accommodate for their mistakes. I have attorneys getting involved and if you are have been in this same situation I suggest you do the same also.

I've been purchasing items for our business since this January. Up until September they had been helpful resolving any issues. Since late September, calls to customer service get no promised returned calls. Emails go unanswered. I have items returned to their store, items never shipped, and destroyed products that I have not been refunded for in close to $300. Calls to customer service also usually take an hour to get to a person, at which point they politely explain they can't help and needs to be escalated. No one ever calls back. Filing formal complaint.

DO NOT order anything online from Dollar Tree. I place a order online and was charged for the items and never received them. I called customer service. Spoke with a supervisor Chris (**) with no help. I will be contacting the Better Business Bureau on the Dollar Tree company.

I ordered flameless candles that were to be delivered to the store. I received emails that they were sent, at this time I was charged, but they were never received at the store. After numerous phone calls, which no one at their main number can help except customer service which is never there, I was told it would take 5 days to process my claim. Customer service is out for 5 days, and then another week before I was reimbursed, which means they will have had my money for over a month and there's no way to get it credited to my account quicker. I needed these for a function, ordered them a month ahead. They charged me and I was assured numerous times I would receive them on time but never did. Do not waste your time and money. If I could give negative stars I would have but had to give them one, which is not right since they don't deserve it.

I would rate this store a MINUS 10 if I could. I have a public health concern regarding your store located at 11227 E Via Linda in Scottsdale, AZ 85259. Without saying - this is the most disturbing, nasty, dirty and most unorganized store I have ever visited. It has an odor and the carpet tile looks like someone had poured liquid that stained the carpet tiles in large areas throughout the entire store.

I made an order on Wed. 10/17, per their website, as part of the order I made, they stated that "UPS ESTIMATED DELIVERY on MONDAY 10/22. I would have ordered from another company if I'd known that prompt shipping was NOT their policy. On Sat. 10/20 I called to inquire as to when my order would be shipped. Per "customer service", they had not shipped my order yet, they would not cancel my order because more than 24 hours had passed, they had no idea when the order would be shipped and they didn't care about the estimated delivery date. Save yourself some time and effort and order from another company.

Dollar Tree in Warminster, PA - Every time I visit this store, I've been asked by an employee if I needed help, or if I found everything I was looking for. The store is well-maintained. It is clean and free of unboxed merchandise in the aisles. I live closer to another Dollar Tree, but often travel to this one because it is so nice.

All the time customer for my office supplies and some of my home stuff between 8th/Franklin store and Hermitage, for the last 7 years I have been very happy with the service and product till October 2, my daughter's birthday I went to buy 11 bday balloons. Everything was fine. A young women wanting to serve me nicely and politely till a lady with name ** (that I knew later on that she was UNFORTUNATELY the manager) I asked for 11 different balloons to surprise my only daughter so when I was asking for label numbers 1 of 3 balloons was not available (you can double check the stock if you have access to it). So I asked nicely ** if she can give 11 balloons. At this point I did not care less about what design (after several, "We don't have it").

I have frequently visited either or both of our local Dollar Trees since they often carry a favorite snack, PopCorners. They are available about half the time and I buy all of them when in stock. The problem? Staffing at checkout lines. Dreadful is complimentary. Just today I waited in line for 15 minutes in the ONLY lane open while other employees stocked shelves, looked at their cellphones or chatted personally. I went back later thinking there might be another register open and there was. Nonetheless, the lines at each were 15 people long and many, including me, put our products back where we found them and left without buying anything. Management is non-existent in our two local stores. I'm a former business owner and adequate staffing is mandatory for satisfied, repeat business. Dollar Tree has lost mine.

I ordered 12 vases online. I received the email with confirmation that my order arrived to the store on Aug 31st. I went to the store 3 times in a week and nobody pay attention to me, no manager, no information. They said the person in charge was not there. I called customer services Sept 7th at night, they try to help calling the store but nobody answer, they offer send the order to my home in 5 days but was too late for me. They were so kind. I came back to the store today Sept 8 and I found the same employees with no information and the same excuses, no manager, no order, no nothing.

The Dollar Tree store in Federal Way, WA; has a new manager named Randy. Over the last several months, starting last spring, I can see definite positive changes in the store. Randy has rearranged much of the product in the store to make it easier to find various items, there are some new items for sale AND the store is a lot of cleaner. One morning I walked in and it appeared the floors had been professionally cleaned. (If not, then they did a heck of a mopping job...) I have seen Randy in the store 7 days a week, working tirelessly to make it a better shopping experience. I wanted to let him know that this is appreciated.

Went to dollar tree this afternoon, and was going to buy some honey buns-looked at exp. date and was 8-12-10. Talked to store manager Robert ** or something. He proceeded to pull these off the shelf. Told me I could contact Paga or something, had no paper to write down names. This was the Saginaw, Texas 76179 store I was in, but surely that was a misprint on these boxes.

I was shopping at the location in North Philadelphia on Broad Street and Wingohocking 19140 zip code as I always do. July 19 at 8:15 pm and as I proceeded to check out, I get in line and the man behind the register asked me to go to the other register because he was waiting for someone. I asked him if he could just check me out as I only had 10 items and he stated no and for me to go to the other register. To avoid conflict I gathered my items off the belt and proceed to go to the next register where another person was a woman who was giving someone directions. As I started putting my items on the belt the lady stated for me to go to the other register because she was helping someone else. I then stated, "The guy just sent me over here, can someone please check me out?" And they both refused.

On 6/26 Placed an order and received an email stating my "order was under review". On 6/27 I received another email stating my order is getting processed, on 7/5 I check in on the order and it stated the order was selected randomly to be reviewed by a manager and was canceled without a reason. I asked for the supervisor as it is not an acceptable answer (Kristine **). I explained that I purchased this order while a shipping promotion was for 4.99 and I would like to reorder and receive the same shipping price, (originally shipping is $28) as my order was canceled with no apparent reason. She said that she cannot ship it at that price and that she could not help me at all.

I shop at the DOLLAR TREE STORE # 4607 store a lot but I get tired of their shelves not being stocked. When I ask an employee about a particular item I'm told it's been in the backroom for several days and they haven't had time to put it on the shelves. Also the floors are always dirty. You can tell they never clean them and there's stains on the carpet all over the store. In my opinion this tells me that Dollar Tree doesn't care how their store is operated and the overall appearance of their store, both inside and outside. VERY DISAPPOINTED.

Visited the Dollar Tree store for the first time and purchased four items. ALL of the items were defective. Went back to the store for a refund and was told that they only do an exchange for more things... which might not work. Obviously wasn't happy with my first, and last, visit. Was told that it says on my receipt that only an exchange for other items is possible... However, telling me this AFTER my purchase (on the receipt) is yet another sign of horrible customer service.

I purchased items and only half the amount went through on my card. I gave the items that were not paid for to the cashier and she said she didn't know how to reverse the items and it would take a while for a receipt. I was in a rush and told her I didn't need a receipt. As I reached the exit another employee screams across the store bringing all attention to me saying your card was declined you need to give your items back. I explained the situation and she was adamant if I didn't have a receipt I didn't pay for it. I told her I would stand at the door and call my bank so she could hear the transaction. While going through the prompts she walks away and another employee approaches me yelling indeed to give her the items. She was preventing me from hearing the prompts. I explained I was calling my bank to prove it was paid for.

My daughter and I went to Dollar Tree. She has 3 children, 8, 3, and 6 months old. We had the youngest in a cart and the other 2 were free to walk around with us. Her oldest is ADHD. The 3 year old was running around too much so the oldest put her in another cart which I thought was fine. We continued to shop while she pushed her sister around. When we were about thru shopping, and went to find them I saw a display on the floor and I looked at another customer and asked, 'Did they do that?' He said, "Yes," so I proceeded to pick up the mess when a employee came to clean it up. We proceeded to apologize over and over again. The employee did not respond to us and just kept picking up. As I said we continued to help clean it up.

I bought a toy paddle ball that broke (cracked wood) after 5 hits of the ball. Defective product, I just wanted to try another one. The “manager” looked at me like I was out of my mind and kept saying “it was just a dollar”, and they “can’t just give another product if it breaks”. When I balked, she then told me to “get out of her store or she would call police”. If this is indeed their policy, I assume it means for anything they sell - eyewash that burns your eye, shampoo that turns your hair green, ** or food that makes you sick… This is their business model – “it’s just a dollar” so they can sell defective crap and you are out of luck. Notice it is not “just their dollar” and a customer is worth not even one penny to them. Be careful what you buy here. I’ll never buy another thing at this store. I also have never seen more miserable and disgruntled employees as at these stores. They look at you when you walk in with disdain and disgust written all over their faces.

I received email confirmation to pick up order, so I went two days later and it was not there. I wasted my time and gas for nothing. I was asked for my phone# and was told I would be called when they find it. I said no, cuz I would not make a 2nd trip at the cost of more time and gas for a mistake on Dollar Tree's part. I felt that they should be responsible for their mistake and make it right. I asked that they ship the order the 2nd time direct to me at no charge. That would be a FAIR solution for the customer. I spoke with customer service today, and was told they will ONLY ship back to store again, and that I would have to make a 2nd trip. Dollar Tree does not accept responsibility for their mistakes. No integrity!

2740 W 16th Street Yuma AZ 85364 - Good evening, I was recently a customer at your Dollar Tree establishment (store number 3776). I enjoy bringing my business to the Dollar Tree store because of the unbeatable customer service and deals, but unfortunately tonight was an unforgettably terrible experience. I was browsing through the party aisle with my 11 month old son and husband. We were searching for party supplies for my son's very first birthday party, as I was walking down the party supply aisle I came across a bag of balloons that had been torn open on the bottom left corner. There was a white balloon that appeared to have confetti hanging out of the torn open bag. The balloon was hanging out of the already torn open bag, I then proceeded to pick up the bag and look at the balloon to see what type it was (it was an off white balloon with floating confetti, which I thought would be an awesome fit for my son's party).