Dollar Tree Reviews

The Dollar Tree store at Quincy and Buckley in Aurora Colorado has boxes all over through the aisles and it is hard to pass. There are items everywhere that don't belong off of walls and shelves scattered about. It is easy to slip on the plastic of packages laying on the floor. I have never seen such an impossible mess in a store before. Don't know if it's lack of help or what but this will result in a lawsuit when a child has a box fall on them or someone elderly slips on the mess. The store needs to be told to clean up.

The build up: The store#4163 is a store that I visit often for the low prices and convenience. On 7/1/2017 I purchase bag of Moments cookies along with some other items for my wife and I. After opening the bag to enjoy the cookies, I was disappointed to find out that the cookies are out date and stale. The conflict: After driving back to the store to exchange the cookies for a new bag the store manager Angele ** refused to give me a exchange or even return it. After a short time of explaining how it will be difficult to tell if a closed pack of cookies are fresh without opening it. The manager Angele ** then called the police. Confused and in disbelief I left the store with my wife disappointed in the lack of respect.

Yesterday, 07/06/2017, my husband, son, and I visited the Dollar Tree at Hilltop Plaza in Richmond Heights, Ohio. About of the way through our shopping trip, we had an odd encounter with an employee. I had paused at the freezers, looking for a particular item, which I did not see, then continued down the aisle. My husband and son remained behind, I had assumed to continue looking.

While checking out at Dollar Tree at 800 Harris Street in Eureka California, I was approached by management who accused me of stealing and demanded I empty my bags. When I said I had no problem doing that but I wanted it to be in the presence of security or police, and I would wait for that, I was approached in a very confining and aggressive manner by a little big boned girl who works there. She puffed up her chest, got close in my face, and said to fight with someone my own size. Then I was denied being able to purchase the items I brought to the checkout and told to leave. Before I left I emptied my bags just so they couldn't later say there was anything stolen in my bags.

I visited the Dollar Tree in Bensalem, PA on 7-27-2017. This was the WORST Dollar Tree I have ever been in! It was so cluttered, dirty, and just asking for a lawsuit with junk all over the floor to trip over. Candy was on floor opened and spilled, the products on the shelves were disorganized and cluttered. Opened boxes were all over the floors with aisles clogged. YUCK! I felt so DIRTY in there. NEVER have I seen a Dollar Store this FILTHY! Where is the District Manager for this pig sty???

I purchased a 3 pk of Weaver Kettle Corn from Dollar Tree on Jonesboro Blvd in Union City, GA. Two bags wouldn't, one didn't. I asked Dollar Tree for a single replacement bag. They said it was a manufacturer defect and stated they have nothing to do with that. As a consumer, how in Hell did I become responsible and why am I taking the loss for a manufacturer defect. It is NOT my responsibility to contact to the mfr. I purchased the product from the retailer and returned it the following day (reasonable time) with a receipt. Dollar Tree said I should have returned all three bags if I wanted a replacement. Can't do that if 2 were okay and edible.

I went into the Dollar Tree in Forestville, on June 24th and the store had no air condition. I went back today and the store still had no air condition. The employees are working under terrible condition with the temperature being in the high 80s and the door constantly being opened. I would like to see the condition improve shortly.

The new store in Immokalee, Naples FL, what's wrong with the air condition? Every time we going oh lord the air condition is off or broken? When I ask the cashiers only said, "Really. Maybe is broken. I don't know.” #2 Lines only one cashier and 100 customers online... It sucks. #3 Please. It’s nothing to seat around the stores a bench or seat, I’m a older woman and this stores is huge, I loved but please may concern about the those 3. Thank you.

My husband and I were in the Oak Ridge store today. We had two very loaded carts, over $200 ticket. Frances and Shine took care of us. They were fast, accurate and friendly. We were impressed with their service and wanted to share our experience with everyone. They were fantastic! Thank you!

I usually and have never written a review for/against a company. However, I had to write my review for this specific Dollar Tree which I go to quite often. I am usually treated with respect and a lot of help except that when I come to a cash register worked by this Hispanic lady who claims to be disabled and even show me her cane. I am a legally disabled person; therefore, unable to only carry light stuff (as in a light bag). I asked for someone to help me with my groceries to my vehicle (which they usually do) because I am unable. However, for the 2nd time this Hispanic lady makes me look like a fool in front of other customers saying that she is disable too and that she is working (not sure what she's trying to prove).

Kim, the manager of the Dollar Tree store in Federal Way and her employees always give great service. They are always cheerful and courteous and if I need assistance finding a particular item, they will go out of their way to assist me. They always make me feel welcome in their store.

STORE: 505 PIAGET AVE CLIFTON NJ 07011 Store manager: ** Sales Associate: **. I wanted to check out on Father's Day and this rude sales associate would not say hello and kept rolling her. I asked for a bag and she threw it at me. Horrible experience and store manager was called at 1505 hours and hung up the phone when told an associate complaint was needed.

While visiting Store 3051 at 2250 Sparkman Drive, Suite 1100, Huntsville, Alabama, I noticed a distinct difference in the appearance and readiness of the store to serve the public. The floors were nasty, items for sale were scattered all over the floor and into the aisles creating an accident prone environment. There were very few items on store shelves compared to when Mr. ** managed there. It has been a very high volume store. Mr. ** kept the shelves stocked, floors clean, and aisles cleared. He greeted shoppers and worked hard for THE DOLLAR TREE! He was a good and respected manager and should be rehired!

I passed Dollar Tree many times and though they were like every other Dollar Store, that boast 1 dollar, but have items priced much higher. No, Dollar Tree is the real deal, everything is a dollar. This is my second day shopping there, I just got back, and I'm very pleased. I can buy items that or 2 to 3 times the price in regular stores. The books they sell, are even cheaper than Goodwill, a "non-profit store." Some book are 1 dollar Goodwill, but some are priced as high as $4.98. Sure you could bargain them down to $3.00, but that's still higher than a dollar. Many people claim that the goods are close to expiration date. Well, I have yet to see any items that were close to expiration date, and I just spent about an hour in a Dollar Tree. I walked down almost every single isle, looking for items to buy.

I bought a product called Coralite "Pain relief patch." Nowhere on the package does it say this product contains natural rubber latex. However on its website it does. I called the DT and a very UNINTERESTED MANAGER spoke to me. I told her I could have been dead in ten minutes had I applied this to my skin. She simply told me to return it for a refund!!! I told her it must be reported as someone could die. She told me to go to DT website and contact them there. So I did. There was no way to contact them, no email address and no phone number. So I call her back and she says she would report it. SHE DIDN'T EVEN ASK ME THE NAME OF THE PRODUCT. I had to ask her if she knew the name, she said no. So she really doesn't care if someone applies this to their skin and dies!!!

We went to the Dollar Tree in Los Fresnos, Texas to buy some frames that we needed. They end of being the wrong size, and two of them were broke, so we returned them the next day. We put two back into the wrapping packet, and even used the same plastic bags the clerk gave us. We wanted an exchange for the frames. The clerk Rosa took them out of the wrapping packages, threw one away, and one Rosa told us she gave the plastic bag away to customer with the wrapping inside. Then Rosa told us she couldn't give us an exchange because they were not in the package, when she took them out and threw them away. I'm sure there is video at the store.

On Sat 5/27 I purchased some bread from store#1264 20800 Hesperian Bl. Hayward, CA. On Monday 5/29 my son noticed the bread was moldy. I returned to the store for an exchange as the package said best by 6/5. I went directly to the cashier and tried to hand her the bread & receipt while I get another loaf to exchange. Before I could finish telling her, she raises her voice and says, "No, I'm not returning this, you should have came back Sat." I tried to explain it wasn't moldy then and the date said best by 6/5. She continues to be rude and accused me of doing this all the time.

I purchased a coffee mug marked Royal Norfolk, Greenbrier Intl, "MICROWAVE SAFE..." on the bottom. The ceramic used becomes lava hot after < 1 minute in microwave and causes severe burns when grabbed in microwave.

I think it is irresponsible/unAmerican to sell our national flag made (very cheaply at that) in a country that is definitely a human rights abuser. I realize that China is only looking out for themselves, but why should American businesses uphold that by sending our manufacturing abroad. Three Customers in line behind me gave me the thumbs up when I complained to the cashier. I know it is a matter of $$$$$$ on the businesses part to send merchandise abroad, but when it puts our workers on a unemployment line, is that right? Our #45 POTUS is guilty of this and seems to care less, although bringing back manufacturing to America was one of his campaign promises. I try to buy made in the U.S.A. as much as possible, but it is becoming more difficult. These cheaply made flags... The cashier said they were "flying" out the door... Is really, really shameful.

The Store Manager Rebecca gave her brother who also works there 24 rolls of paper towels for $2.00. When myself and the other 2 ladies in line said, "I'd like a package of those," she replied, "That was a promotional package and we are out." I'm in there every week and I assure you the Dollar Tree has never sold 12 rolls of paper towels for a $1.00.

I was shopping at the Dollar Tree located on Tully Road in San Jose and was ignored by the manager when I needed help, Betty was her name and this isn't the first time I had this happen to me. I was furious and was almost out the door until another employee approached me and asked if she could help me with anything, Now that's customer service! Thank you to your employee Laura. Very helpful and kind. I honestly had intentions of dropping your store but changed my mind after receiving the warm customer service I should have gotten in the first place. So if you can please let your employee Laura know that she's doing a great job!

First of all, My wife is employed with Dollar Tree (against submission policy regarding "Fake" submissions. I can't see any "Fake" about this). Second, this is not a shameless plug for her or for Dollar Tree, but intended to express a consumers perspective about consumer experiences with Dollar Tree specifically. So if this does not get published through Consumer Affairs, I have a copy that I will still attempt to publish through other avenues. I do not qualify for submission, but the only way to submit it was to check the box. So feel free to trash it if it doesn't meet your qualifications or allow you to market to me, I don't want any services from you, I just want to educate the consumer about what I think of corporate Dollar Tree.

We have shopped at The Dollar Tree in Runnemede, N.J. for years and it has been a great store but over the last year it has become a horrible place to shop. The employees and manager there are Nasty and rude to customers. You ask them where something is and they just can't give you a decent answer, when they see a customer looking for something they turn and walk the other way so they would not have to answer your questions. When Checking out there are lines of up to 15 people and the manager will walk by without opening another register. The floor area is cluttered just waiting for someone to fall. The store is dirty and looks like it has not been cleaned in a year. Dollar Tree would be smart to just close this store because they have lost half of its business. Where is the district and regional managers to let this stuff go on here.

I work at a public high school as the prom coordinator. Our school's prom theme this year is Wish Upon a Star. Dollar Tree had some really cute 10 inch star shaped pillows that played "Twinkle, Twinkle, Little Star," when you pressed on them. The prom committee was SO excited! They thought the pillows were very cute and would make a nice favor to put at the back of the chairs. In fact, they chose these pillows over other items we were going to have custom made. We needed to order over 400. We were told that once the store called us, we had to pick up the stars within a week. Because we were approaching Spring Break we were hesitant to place the order immediately, worrying that we wouldn't be in the school when the phone call came, and that the stars would end up being shipped back to HQ. So, we waited until after Spring Break, then ordered the stars and awaited Dollar Tree's phone call.

I am amazed by the stunning and increasing lack of concern (and possibly even the contempt) that Dollar Tree and its associates have for customer service. Though the dollar is spent, apparently the buck doesn't stop there. I had to search high and low, relatively speaking, for an address to contact that had another designation besides reviews for articles sold on, or technical issues had with the online store. The more necessary feedback forms are conspicuously absent and I know that they were there once upon a time.

I just came from Dollar Tree located near Bay Meadows RD and Phillips Hwy 9:50 am and one register open many customers in line, a employee standing with another employee at another register talking. Why not open another register to accommodate customers.

Went to store 2522 at 8:15am. The store was closed even though they were supposed to open at 8am. Employee inside stocking saw me standing at the door completely ignored me and went back to stocking. I banged on the door to get his attention and he went and got the manager, who I thought was going to open the door, instead yelled at me for banging and saying they having problems with the safe and can't open. So let's NOT put a sign in the window saying why stores not open, have the employee ignore the customer and have the manager hiding in the office. Worst customer experience I ever had. I will never go there again.

I have seen the best mgr Colin, go to a much better job, and three mgr's since come and go in the last two years or less. This store is dirty. I cannot get to items as the boxes are everywhere and supposedly all the mgrs in town were to show up this early AM to unload. One clerk only. The floors are filthy due to the fact they have a contract with a bad outfit, who is not cognizant of the reason they are hired. It's a high crime neighborhood and this does not help as they come in and steal right and left. I go there and spend about $50 a month. I cannot reach the company nor anyone to discuss this. Next I will see if the health dept can do something. It is dirty, dirty, dirty.

This happened at the Dollar Tree in Mableton Ga, number 713... I was putting my items on the checkout line for the cashier. I did not notice my 3 year old son put his slipper with the items. Next thing I knew the cashier threw the shoe at me!!! She stated very rudely, "your kid's shoe!!" I was like "I'm so so sorry he had to put it up there." I was so mad. The more I stood there the worse I felt. Then my 7 year old son was messing with the shelf and she rudely gets loud and says "REALLY..." I looked right at her and said "WHAT." She looked back at me and said "NOTHING." I knew right then we were gonna have words. We did have words and for any kind of customer service like that I want nothing to do with. I did nothing to be treated like that. I'm still fire angry right now. I will never shop at that dirty, awful customer service store again...

I went to Dollar Tree to buy 3 items. I couldn't find the other one so I settled on 3. I went to check out and the same nasty filthy mouthed cashier was there. I paid for my purchase, took my receipt and left with that saying "You can't do that" while giving me an evil eye. She got to go. By the way, their corporate office is in Chesapeake, VA.

They never have items that I am looking for in stock. The customer service mainly managers don't want to be bothered to help the customers, very nasty attitude, always only one register opened at a time. You wait on the line for 30 minutes or longer. Horrible, horrible service. I spend a lot of money in Dollar Tree stores and the one on Rockaway Boulevard in Ozone Park 11417 is all of the above and I refuse to go there and spend my money. If you rectify the situation I would be more than happy to spend my $350 a week in this store.

This occurred at store #4346 located in Gulfport, MS in the Crossroads Shopping Center. My husband and I were in the store to do a bit of shopping and while doing so we heard a team member announce that they were unable to process any credit/debit/EBT cards due to their phone lines being down. This is totally understandable, and a situation I fully sympathize with given that I worked in retail for 10+ years; and I instantly felt for their position knowing that there were bound to be customers who would get upset over the news never mind that it wasn't their fault. I was prepared to see some uninformed folks in bad moods. It's par for the course. However, I was not prepared to be treated in such a manner for simply existing.

I shop at the Dollar Tree at the Brick Town in Chicago, IL. Since the law of using reusable bags, that store won't bag my purchase. They hand over the bag so I have to do it myself. It has happened on numerous occasions.

OK so this complaint dates back to summer of 2016 to present. I'm complaining about the Dollar Tree store in Las Vegas on Charleston & Bruce, the worst customer service I've ever received at a Dollar Tree, and I love the Dollar! This store leaves a bad taste in my mouth. Let's go to last year, they have a wannabe security guard (he is no security, just the only male working at Dollar Tree) he thinks he runs the store. He is no manager. My fiance go in the store with our dog, he is immediately told to leave, my fiance stated that my dog is a service animal they proceed to ask for paperwork (which is illegal) because for one you do not have to show such sensitive documents, and secondly if they knew so much dogs do not have any "registered Numbers" or "IDs" if they're service animals. Well NONE of them wear name tags, they refused to give up their names.

I went to Dollar Tree in Winter Garden on W Colonial November 2016. An employee name Subreena always says curses at me when my kids and I go there. She got rude and nasty with me in front of her manager Dan and their corporate office did nothing about it. On Jan 17, 2017, my kids and I went to Dollar Tree and I turned my camera on so I can prove that Dollar Tree train their employees to be rude to their customers and condone their customers being spoken to and threatened any kind of way. I went to go get my items and went in the supervisor Deborah line and checked out.

In November of last year I ordered a case of lavender scented bleach from Dollar Tree through my online account with them. A month later I realized I didn't get it but because of it being the Christmas season it escaped me to call them. Now to be fair I did get an voice mail from Dollar Tree telling me my item had been damaged so the order got cancelled but that was AFTER I posted a bad rating and my negative experience with them on their site. They wanted me to pick an option to solve the mix-up. Granted it wasn't until February that I recalled independent and called them. They said "Refund or item". I choose item. But a week or so later when I opened the box they mailed to me, guess what? It was a case of vanilla creme cookies! Not my case of lavender bleach. So I said "Forgot it. I will keep the cookies and do my online shopping SOMEWHERE ELSE."

This company operates out of a tactic of corruption. Food products are mainly imports that are cheap in quality. Many of these products contain the unhealthy ingredients that made headlines in the past. Overall this is what just about all of the products will contain, is the most dangerous ingredients targeted for removal. Employment at Dollar Tree is unfair. They offer a job with lack of hours. They cut shifts or cancel shifts and when no one shows up for work which is common they then call up someone to come in suddenly on a person's non scheduled day.

On January 2, 2017 I placed an order online with Dollar Tree. I have been a regular customer at my local Dollar Tree 14034 Memorial Dr. Houston Texas 77079. The money for my order was taken out of my bank account. I received an email stating my order was shipped to my local store and ready for pick-up. On January 13 went to my local Dollar Tree and spoke with the manager. He said my order had not arrived and to return on January 17. I returned on January 17 and waited standing up for 45 minutes to an hour for the manager to find my order. Again he said it had not arrived and if I gave him a couple of hours I could return and pick up the order out of his stock. I called before I returned to the store and he said he would have the order ready when I arrived.

Store Manager (Joe) is horrible to employees, not helpful, talks as if he is angry, doesn't treat staff well, which leads to bad environment. The store is located in Delray Beach in the Village of Oriole plaza.

WOW!!! Why did this happen to me. Between 6:30 -7:15 pm on Tuesday January 17, 2017 I stopped by The Dollar tree in Poplar Plaza Shopping center in Memphis, TN to pick up a few items. After picking those items I proceed to the checkout line which was very long. There was a lady in front of me with a basket of things. She also ordered a few balloons. When the cashier finished, cashing the lady out (which was a Male), he (cashier) started ringing my items. Apparently the lady took longer than he realized grabbing her bags. When he bagged my items he placed my bag over there also. While giving him my money for my items and waiting for my change, which I never received, I notice I did not see my bag of items. I asked, "Where is my bag?" Cashier said, "Don't know. That lady must have taken it with her items. Hurry run out there to catch her. Get your bag."

The Dollar Tree in Anthony, TX, there is one young guy, he is tall, slim and he is very polite, courteous and extremely helpful. Sorry, I do not have his name. My main reason for commenting today is to say that this store is very dirty. Would it hurt your employees to pick up a broom and sweep up the store, especially the entrance. Most of the time they are just hanging out at the back my the office laughing about what they did the night before. I love Anthony, TX and I would love to see this establishment up to looking nice... It does have impact. Thank you for "reading" me out.

ALL Dollar Tree locations in Aurora CO, have become an extremely a hazardous/dangerous environment due to an outrageous amount of UNOPENED BOXES throughout the store. There are not enough employees to stock these shelves. My 89 yr. old mother used to shop here on a regular-basis, until a stack of boxes nearly fell on her. I would be very careful about bringing the elderly or small children to these stores. I personally have tripped over boxes in aisles. I am calling the BBB & US DEPARTMENT OF LABOR to complain.

On Jan 4 2017 I entered store #3678 and was totally disappointed. The overall appearance was a failure to recover, a lack of product on self. Having been a mgr in retail for a number of years I was totally shocked. Recovery hadn't been done within the last two or more days and the outs and lights had not been done??? Merchandise was all over the place. I happened to look in the back room and there was stock everywhere. Please address this problem. I probably won't be returning to this unit anytime soon. One unhappy guest.

Store #4170 in Branson, Mo. The store is always out of items but there are boxes of merchandise to be put out. There are never any employees restocking the store. There is only one person on the register so there is always a line. The store is filthy. This store is in an extremely busy area of Branson. I cannot understand why a store this busy is so bad.

I am writing about a Dollar Tree at President Plaza Quincy, MA. I witnessed 2 separate occasions that someone wanted an exchange and an employee told customer that all items are $1 so go ahead and select exchange items. Knowing this, I finally grabbed a few things I purchased and never used. When I came in and requested a return, the lady told me to get the manager who, as soon as I mentioned exchange, cut me off (talking over me) and told me they have a no return policy and exchanges need a receipt, I can check the store policy, and dismissed me. I am perfectly fine with donating the unnecessary items, but honestly I don't like when people make me feel stupid. I just don't like clutter and I'm one of those people who don't keep receipts, my fault, but I don't think anyone from customer service in any field should cut people off while talking without at least saying "excuse me," it's common courtesy.

I have always liked Dollar Tree in my town of Greenville, MS until they built a new store and moved to a new location. It is always full of boxes and you cannot reach the shelves. They are out of stock on everything but have boxes and boxes of unopened stock. The staff does not seem to be happy to work there if you can find them. I do not understand a company that does not care about their image, employees or to the public they want to sell to. I guess it's just the bottom line. I have read other post about Dollar Tree and it seems to be company wide problem. I have tried to shop there but I am done trying to find anything in this store. They need to re-vamp their organization because this is not a local problem but a company problem. Take care of business Dollar Tree before you go out of business. I'm done.

Dollar Tree December 14, 2016 Romulus, Michigan. I HAVE NEVER WITNESSED SUCH AWFUL CUSTOMER SERVICE IN MY LIFE! At approximately 5:35 p.m. today I visited our new Dollar Tree store here in Romulus to purchase a few Christmas decorations. Upon my arrival I immediately noticed the Christmas needs section located in the front left side of the store. I also noticed a fairly long line of customers including adults and children at the first register nearest to the entrance/exit. As I began browsing the huge variety of Christmas items I heard loud and profane language which completely halted my desire to shop. Rather I wanted to understand who and why anyone was speaking in such a disrespectful manner.

I ordered a fairly large online order and received 2/3 of it damaged. I contacted Dollar Tree's "24/7 customer support" 11/22 Tuesday before Thanksgiving and was told the department I needed was out for the holidays. They said call back next week... Fine with me. I tried again Tuesday 11/29 and was on the phone for 20 minutes with a guy who couldn't approve my return because again... the department I actually needed was unavailable. He said he would email them and they would get back to me that same day (this was at 1pm they closed at 9pm). After waiting 24 hours I contacted them again and got a hold of a Carla (who did try and help way more than my first call) but was once again told the department I needed was busy and to give them up to 48 hours this time. Cx service sent an internal email out again for me to please call them back when they were available... Nothing.

A little surprised after buying 12 large baskets that were the wrong size they could not be returned. ONLY exchanged. So I wait until I need more things and have to hang on to these to use them as an exchange. I would have only purchased 1 and checked the size if I knew no returns were accepted. Paid with a debit card. They have my cash, I'm stuck 2 days later. This isn't ok and misleading! The sentence "no refunds" is on the bottom of the receipt. Last sentence. Obviously only available to consumers after they've made a purchase that may need to be returned.

Store #4095 employee Anthony... Anthony the manager for that shift time of the problem was 11-26-16 @14:17 pm. I WOULD NEVER GO BACK TO ANY OF THESE STORES. Their customer service sucks ** starting from the employees especially Anthony and then the management!!! I asked to double check my ticket because I felt I was been overcharge and the man Anthony if you can call a person like that a man and he got all crazy on me so I asked for the manager who must be so angry working for this company because he started screaming at me until the police came over he starting acting nicer which I'm sure it was very difficult thing to do for this bold and tattooed man.

Store#4207 at 4923 E Colfax Ave Denver CO 80220-1207 sale associate ** on 11/14/16 time 11:05. She was rude as I was checking out my products. Her cell phone called in and she made me wait until she was finish texting to the caller. This isn't why she getting paid by the company to have personal time on the clock, please correct this issue.

I went in Dollar Tree In Minnesota in the Midway area store number 1295. Standing in line I heard the Associate named Dennis complain to two customers ahead of me that he was tired of them not dividing their merchandise. I mean he literally was talking down to them, the two in front of me had to be in their seventies, I am 63... Then it was my turn, I had a small cough and I turned my head and covered my mouth away from him. He stated "cover your mouth. Don't come near me with your germs." I said "excuse me?" He stated "cover your mouth!" I told him I did and I asked him what was his problem. He stated to me "I don't have to wait on you. Go somewhere else." I told him I was not going anywhere and not re-standing in line. I then proceeded to tell him that he was a very rude and nasty person and how rude he was to the people in front of me and that he never needs to work in public line.

I am making crafts for a local homeless craft show. I purchase a few items that I needed to exchange for others, ie: pens, and floral stuff. I did not have my receipt and I could not exchange at the store. The girl was really rude to me. I walked out came home looked on my bank statement found the 3 times I went there and the 2 different stores, I went through the complete request for the duplicate receipts. The email I got back was no receipts??? What a joke! I will not go there again ever!

I have found that Corporate for Dollar Tree will never respond to my complaints about rude employees, overcharging me, and nasty stores in the Jacksonville area. I have visited several stores and they are all the same. Today I had a 10% off coupon (good for today only) but I only received 5% off. I questioned the cashier about the error, she did a sarcastic salute to me and called the manager over who was of no help. It was more about principle instead of the money. I left very unhappy and insulted. They apparently don't care what I or other customers think or how we are treated. It's only a matter of time before another company with the novel idea of "everything's a dollar" will put Dollar Tree out of business by offering good service that customers deserve.

First of all the mgr Richard is a wonderful man who is overworked, and without adequate employees who at best are under the number needed. So when corporate decides to rearrange displaying the grime and filth and the promise every week of it being taken care of but due to the deliveries that plague this store they cannot get it done, and all attempts to reach corporate are useless plus the district mgr.

I was charged 3 times for the same purchase. When I told them it shows up on my bank statement and asked if they could credit back the 2 overcharges they said they can charge my card but cannot credit my card. Tried calling the corporate offices but only got a computer that asked a lot of questions. I answered them and still got no response. I think the company better take a look at their customer satisfaction policies in Dollar Tree Forks Township store #4188.

Dollar Tree does not allow carts outside of the store. Good luck getting everything to your car you just purchased!!! I was shopping with my disabled mom at the Dollar Tree in Victorville, CA off bear valley and hesperia rd. We had purchased a cart full of items and on checkout the clerk said "You can't take the cart outside." Was I offered any help? NOPE. So there are no open handicapped spots in front of the store. I have to help my mom walk to the car, leave my items in the store I just purchased, come back, grab a couple bags, run back out and drop them in my car, run back in and grab more and load them. It's ridiculous.

Overall the company is well worth its value, however, I've never in my life seen anything like I have here at this store. I'm a regular customer at this store and as we all know in a neighborhood in a local store your face becomes familiar with your local retail store so you develop a relationship with the business and employees. Well at this store you will be shocked!!! The day managers are just straight **. They talk to customers of a different culture as if they are ignorant. They all talk amongst themselves as if the customers never existed. They are rude, hateful, and just plain trash.

I was waiting in line at the Dollar Tree store on 2nd Street in El Cajon, CA. The cashier was sooooo rude. She gave me my receipt and change back. She just pushed it into my hand so I stood right there to count my change out loud. I didn't want to be shortchanged. Before I was finished the cashier told me that I had to move because the person behind me needed to use the machine to pay for her greeting cards. I looked at the person behind me and said, "I'm sorry but I need to count my change." She said that she understood.

I was at the Dollar Tree in Eden Prairie Minnesota. On Friday, August 19th around 7 pm, there was a short dark hair lady that was the manager. I looked at her name tag and it said 'Shelby'. She said she was the manager on duty and there was a young boy that was doing the balloons with a name tag that said 'Zaden' and he was no more than 11 years old. Blowing up the balloons using the helium tank and called the manager Shelby mom. I thought that it was 18 years old or older to work there.

On July 27th - 2016, at the Dollar Tree located 562 Central Avenue in East Orange New Jersey. I've been trying to contact the store by phone for a good two months since July 27th no response yet. Today is August 31 2016. I paid the assistant manager change and I ran out the store, he ran around the corner, left the register and grabbed my arm and said that I am shoplifting. He assaulted me by grabbing my arm! He told me not to go in the store no longer. I've been in the store a dozen times before he did this. Obviously it's discrimination! I saw the clerk in the street the other day everytime, he sees me he gives me the finger! Obviously he's pretty, deranged but he is still employed by Dollar Tree store! 347-500-7155.

Thank goodness for this opportunity to rant - I want to get on with my evening and let this go. That said, I actually enjoy shopping at the Dollar Tree. There's lots of fun, cheap stuff I might not have found elsewhere. However, their refund policy (which it isn't, actually) is beyond horrible. In reality there are no refunds. Period. Yes, you can do an exchange and last time I shopped there I asked about this policy. I was assured that it's okay to exchange an item as long as it's an "even exchange." Fine, I thought. Wrong! What "even exchange" means to you and me does NOT mean the same to Dollar Tree. I went to exchange some craft items and thought some candy would be nice. I was told I couldn't make that exchange. "Why?" I asked. Because they can't give ANY money back at all and my original items that I wanted to exchange were taxed and the candy wasn't. Oh, I see.

I was in a perfect mood when I went in to pick up my online order. First of all the clerk can't get your order. The manager or assistant manager has to. She was on lunch. So as usual I had to walk around while they got back. Then when I picked up my order the assistant manager accused me of having a bad attitude. By that time I did. The box was in terrible shape. One of the items was broken. Then I call and talk to the Manager and he said he was listening to my conversation and I did have a bad attitude. I told him I purchased a lot online and every time I came in to pick them up I get put on hold until someone feels like getting them from the store room. He finally says if I call first and tell them I am coming in they can get them ready.

As a consumer advocate, I am attuned to in-stock, cleanliness, clerk courtesy, and ease of traveling through the aisles. Because of deficiencies in those areas, I had to shop a Dollar Tree that was far from my home. However, the store at 256 Harbison Blvd has improved dramatically over the last few months. No more cases of stock clogging the aisles and great customer service. I would like to give special mention to cashier ** who always makes me feel welcome. She keeps her cool and is gracious even when customers throw money on the counter instead of in her hand. Great job in revitalizing this store!

I have been trying to order baskets for a preschool I work at since May 25. I have been repeatedly lied to. I eventually reordered and paid for expedited shipping and still have not received my order that was promised to be here by August 9th. Today I was told you no longer have them in stock. I will be all over social media telling my story about how horrible this company is to do business with.

Very upset that the lady named Elena gave me wrong change back. Bought 3 items, my total was $3.21, gave her $10.01, she gave me only $1.80 back. I said something to her. She said she don't even have any tens in her drawer. The management counted the drawer. She had 3 tens and five dollar spot. They said that she was even with her money. I asked to see video and they said there isn't one. That's nice. I'm a single mother of a 2-year old and get paid daily. I only stopped there to buy something for my son to play with 'cause that's all I could afford to spend. Basically they stole food right outta my son's mouth 'cause I don't have enough to get what he needs. I can't believe they argued with me about it. I will never go to that store again... thanks for stealing my money and my life harder than it is already. Very disappointed with this Dollar store at Ridge Plaza New Port Richey, FL.

I shopped at the Dollar Tree Store in Federal Way, WA, today 7 Aug 2016. I got in line behind an ** woman, the clerk's name was Scott. Just after I got there, a short, blond clerk in another lane pointed me out to Scott. All three started laughing. Scott looked like he was trying extremely hard not to just completely lose it (laughing) while on the job.

This store is so dirty and unorganized. Items all over the floor. The carpet is filthy. It is so junky with boxes in the aisles that it is hard to move around. When it first opened, it was so nice and clean but now it is a disgrace. Please send someone in to clean that place up. I never see a manager walking around the store to check things.

Worked at the New Bedford store located on Mt. Pleasant St. Never have I ever had a person in management be as rude as the manager there. Shellie is her name. She would talk very disrespectful. Always would make comments if I needed her help with something. I never worked in retail before & never ever had been a cashier. Thought I was being hired to work freight, but she said the hours I put done for availability did not coincide with the hours needed for freight. She never even offered me a chance to see if I could work them hours instead put me on as a cashier. She was mean & the other two Asst. Managers were not that much better. There was only one decent one the Asst. Manager Shanika.

Yesterday me and my friend went to Dollar Tree at 9 PM. We have one bag contains below items (items cost $100). 1) Brand new Gillette kit, 2) brand new nose & ear cap, 3) Croma convertible mobile charger, 4) two food parcels. We entered and ask lady associate named as "Shanelle" where can we put this bag. She told us "You can put it here." And once we came back to the billing counter there was no bag. Please help us to resolve this issue ASAP.

This store is HORRIBLE. The idiots that work there are the worst. I have been threatened by a girl (who is extremely obese) with fire red hair name Tracy, and today I find out from the manager Michelle (something) or another that I stole. The ignorant guy I was with believed this ugly jealous hater and gave this woman the dollar and still bought stuff. My feelings are hurt, and I am amazed by the hate that girls who are jealous give other girls. This store in Hugo Ok is not a place I would recommend going to, especially if you don't meet these ignoramus employees criteria whatever that may be, Idk but.. I will NEVER go in there EVER again because of the manager. Oh and I called her to ask her if I could come see the tape of me stealing and she said she doesn't have it on tape. But ok, doesn't matter because it's just a store and they're all dumb. I'm done.

Upon walking into the Dollar Tree at 57th Ave. and Miami Gardens, I was shocked to be told that I had to pay to use a Dollar Tree shopping cart, and even more shocked to find out that you aren't even allowed to take the cart out of the store. Talk about limiting the amount of merchandise you are able to purchase! When I called the store manager, she stated that the cashier should have "loaned" me the quarter for the cart?? Well, they just lost a customer for life!

My letter to Dollar Tree, Inc. "Today was one of those unusual days. When I visited The Dollar Tree Store #2095, on 6/17/2016, at 4:25pm, my daughter and I did our normal shopping. Once we approached the sales associate, Brenda, at the checkout counter, I was told loudly and abruptly by the sale associate, Brenda, that I could not ring up my individual sales items and that she was not having it today. So that you know why I'm doing this, as a senior, my bank credit card company allows me to have free service without any fees to my credit card if I ring up ten individual transactions each month.

I was standing in line on the register that was lit up. A lady came up to another registered and told the people behind to come to that register. Then she said I should come to the first person in line. She checked out the people behind me then more stepped in line and checked them out. I left all my things sit because I was treated like **. I was first in line and should have been taken first. So much for consideration and respect. I hope she gets what is coming to her but she will not.

There has been a recent policy change re: carts not being able to go out of the store & into the parking lot. It has caused me to shop there less & to spend less. I am 62 years old. I have custody of a 2 yr. old & a 3.5 yr. old. I put them in the basket & shop the aisles. Now, since no carts can be removed, I'm schlepping the packages & am not able to hold the boys' hands, putting them in danger because of the laziness of Dollar Tree & its employees. What does it take to collect the carts? Part of customer service. My boys had oncoming traffic in two different directions today, with people looking at me like I'm the fool. Very enraged at this change in policy. As I said, I shop there less & spend less.

Well first of all when you walk into the store it is hot! It is hotter inside the store than it is outside. Half of the employees look like they're going to pass out. This issue needs to get fixed ASAP. I love shopping at Dollar Tree but lately, I rather go to dollar general than Dollar Tree due to no A/C and it being so hot in there. You can't even think of what you want to go get being you're all sweaty and almost passing out. IT IS BAD!

I really enjoy going to the Dollar Tree to shop. You never know what you will find. I think if the look of the entrance is dirty will the inside be in the same condition. And yes every time. It really make me hesitate to go in but I want to give the store the benefit of the doubt. Just entering the front door the floors are dirty and grimy, the shelves are messy and unorganized. Areas are full of spilled products. If the customers feel this way imagine the employees who have to work there. I'm sure each ceo or franchise owner can hire cleaning crews at night and enough employees to upkeep the stores during open hours. All I want is to enjoy my shopping experience. Thank you for your time.

I purchase six 40 watt light bulbs only to find out I need 25 watts. I had my receipt and took them back to the store for a refund. "No refunds" said the clerk. "Only exchanges," I told him that he doesn't have the 25 watt I need. He went back to check and as he walked away he said "we have never carried them". I told him they have carried them because we have bought them there. He came back and said there aren't any 25 watt. Now, all this is going on without a smile, an apology, nothing. Just attitude.

I ordered some plush snakes for a preschool field day event and a week later (three days before the event) I was emailed stating that my order was cancelled. I called customer service and they are the worst customer service I have EVER experienced. Here is a summary after an hour of my wasted time:

I got some BB cream from my Dollar Tree in Mayfair Shopping Center. Within a week of using it I developed big red and sore marks on both sides of my face. Now my face is so bad I can't even leave my home. Store will not do anything so I have to get a lawyer.

Upon trying to return a few unopened items I was told that they would not refund me, but that they would exchange the items. When I politely/professionally asked to speak to the manager the employee became rude and disrespectful and sassed me. When the manager came and I asked to see his policy he was immediately on the defensive and treated me just as disrespectfully. When a customer has a problem they want to be and should be treated with respect to get their problem resolved. I don't like that they will not give refunds at the Dollar Tree, but what really upset me was how I was treated. Bad business conduct

Bought a pair of earphones on 4-29-16, only to discover they weren't compatible with my phone. Tried to exchange them on 5-2-16 only to be told I couldn't because the package had been opened. It clearly says it at the bottom of the receipt, which I did not see silly me. The only thing I don't understand is, if you don't open the product how do you know if it works or not? Some people may say "It's just a dollar." I say it doesn't matter, I worked my hind quarters off for that DOLLAR, so what I spend it on I should be able to enjoy.

Went to Dollar Tree on 4/13/16 at 3:30pm. When I went into line, cashier told me that she was closed. I proceeded over to other line. One minute later three people emerge from back and cashier proceeded to check them out. This made me angry seeing that all of the customers she took were ** and I'm **. Inform manager and she just look away from me without saying a word.

This is the last time I shop at a Dollar Tree Store - #3786 1616 N. Federal Hwy Boca Raton, FL 33432. Very poor, low class service with cashier shouting out "No dogs are allowed in here unless it's a service dog, is that a service dog?" as my fiance and I entered the store with our GSD. The cashier made sure to shout this out as everyone in line and in the store turned around and stared at us. My fiance does suffer from issues and I recommended that I quickly shop while he goes for a stroll outside with the service dog. ** must not like dogs or was intimidated by them because she could have approached us or asked in a more professional tone and not shout out like an "ape calling in the wild". I have no desire for confrontation, stress or anxiety and neither does my fiance especially after his predicament which is the reason I chose to be meek and not react to the situation.

In Dollar Tree Summer Catalog, there are so many items stated/printed clearly for minimum purchase qty but when I tried to order them online and by phone guess what? I could not order min. qty as printed in the catalog. The first call agent/customers services just simply said "MISPRINTED" and when I asked to talk to supervisor because the whole catalog seems to be misprinted then she disappear and no one come back on phone. I called again and the second agent also could not corrected the problem and said almost the same things and she said "No supervisor on duty because it is Sunday. If you want to complain you have to go online." Not to mentioned before this matter, I already went to the Store and could not find the items that I want. I asked the manager in person. He told me to go online and you can order the minimum qty as shown in the catalog. I am ending up with wasting my time for nothing.

Be sure you accurately count what you need for your Easter items before going to @DollarTree. ALL SALES FINAL. Exchange only. Even with receipt! As a business owner I'll be sure to do business with "refunds gladly refunded." Not bad for a Fortune 500 company showing a $8.6 billion in 2015 revenue.

If there was a rating lower than one star, this Dollar Tree should receive it. I am 63 years old and have NEVER been screamed at, called a liar, and totally disrespected in such a manner. On 3/21/16 @ 14:28 I went to Dollar Tree Store #147 to purchase a few monthly items. When I arrived at the check-out there were 2 cashier lights lit so I asked Sales Associate ** if the other register was open because the lady in front of me was taking awhile. She said, "Yes, it was open." And called out loudly several times to the sales associate not at her register with the light on.

I waited outside while my teenage sons went inside the store to buy drinks. My younger son came out to car and said "the lady accused me of stealing." I went in the store and asked the two cashiers there who accused my son of stealing. I said it multiple times--they ignored me. I got upset one cashier calls on intercom for an Alicia. A woman about 6ft 2in came up to me and said "yeah I did real mean." I told her I want all names. I was holding the exit door while I told them I am making a complaint of how unprofessional they are and the lady grab door too and said "get out." She stood close to my face. I asked "why are you in face and so close to me?" She got closer and looked straight in my eyes. I prepared myself to be hit.

carts out of the store. Easy solution. Never shop there again! I feel sorry for mothers with small children. How are they suppose to carry a baby and purchases?? Re-think your practices Dollar Tree!!

I have been shopping at Dollar Tree for a long time, but recently noticed that 50% of the items have been reduced by half the size. Guess I have to begin shopping at 99 Cents store or other. So many nice things, but now they are worth 50 cents, not dollar.

My grandson had to use the bathroom. There was a sign that said out of order on the door. Not being able to wait, I took him anyway. There was nothing wrong with the bathroom, so I decided to use it also. The manager followed us to the bathroom, and opened the door while I was using it. I was so angry at him. When it came time for me to check out, he was the one to check me out. I told him there was nothing wrong with the bathroom. He said they had the right to do that, and that I could have gone somewhere else. He said "I am not going to argue with you, and you can pay now". After scanning my items, I decided not to buy anything from there. I am still very furious. I feel like I could sue him for opening the door to the bathroom that was not broken. A young girl used the bathroom right after me.

I am very disappointed in my experience with Dollar Tree's online ordering and customer service. Last month I ordered three boxes of items. Within a week, one box arrived for me to pick up at a locate Dollar Tree store. The manager was very nice. He called corporate and I called customer service to find out where the rest of the order was. I was told it would arrive the next week. Okay not big deal. So the next week, I stopped by to pick up my other two boxes, but they had not arrived. The manager again was very nice and said he would call me when my order arrives. I waited another week before calling customer service again.

Yesterday night when me and my two minor sons visited the Dollar Tree store located at 165 Rohrerstown Rd, Lancaster, PA 17603 we encountered a very undesirable situation. While my nine year old son was trying sunglasses, the employee ** was locating new ones in the display. I explained to her my son was trying to look how he looked in the mirror to what her reaction was "oh ** I'm sorry." Amazed by her reaction I laughed and added "oh well that was spontaneous."

I asked to help find cooking utensils, and cleaning supplies, and I was directed rudely. The said individual conveyed, "I was to find them myself." Which reluctantly, I did. Then, the said employee kept following me around the store, which made me very uncomfortable. I will never again shop at a Dollar Tree ever again.

I was harassed by the manager. Very rude, wouldn't give me her name covered her name badge. No help very rude. Lack of customers' service. I bought two screen protector and during the time I ask her name the boy at the register said "I don't know" and gave me my bag. When I got home I didn't see it. I went back to let the manager know and she said "get out before I call the police". Why, because I'm black? I felt discrimination in there. I'm hurt. Help.

Waynesboro, PA store #3151. I bought 7 balloons and paid for them. I didn't take them out to my car then because I was parked far away and I was afraid the extreme wind would tangle the ribbons and damage the balloons. I went out to my car and drove it to the front of the store so I could run in and get my balloons. When I came back into the store, another clerk yelled at me in front of two lines of customers. She told me to move my car immediately. I explained I was just getting my balloons. She said she didn't care. I was breaking the law and, again, told me to move my car. Incidentally, the last time I was at this store, the same clerk was mean and nasty to me. I couldn't believe it! I love shopping at this Dollar Tree because it's very clean, organized and in a great location, but because of these two negative encounters with the same employee, I've decided not to return to this Dollar Tree, but to shop at a Dollar General store a mile farther away.

I've been shopping at Dollar Tree store 1865 ever since it opened. And the last 3 weeks the store has been terrible. You can't even walk through it. I've never seen it look so bad. The shelves are empty and boxes setting everywhere. Every time we go in the ladies are on the outside smoking while the store looks terrible. I ask for things that I know they sell and they tell me they're out. I feel they're not doing their work. Also stockroom is running over. I took pictures. It's terrible. I will start to shop elsewhere. The district manager is Connie **. She really needs to visit this dollar store. Something needs done.

I bought stuff from Dollar Tree in Cockeysville, MD. When I went to the cashier she put all the goods in one bag and refused to double it. I bought cleaning stuffing that were heavy and one bag could not be able to carry them. As I walked to the door the bag got torn. The cashier could not give me another bag.

I have called more than three times to the Santa Clara Dollar Tree store. The person who answers the phone by the name of Jim is very impolite, verbally intrusive and impolite. I called the store to speak to the manager or assistant manager on 2/4/2016 at 8:00am. Upon asking to speak to the manager, he stated she was not in and was not sure when she would be in. I asked the name of the manager in which he told me he could not give out the name. So I then asked again when she might be in. He then told me he did not know. I replied okay, that I would call back. I called back about 15 minutes later to try to get some follow up information only to find the line was busy for more than 45 minutes straight.

I made a purchase on 01/18/16 at 10:14 am, wrote a check & the machine (check reader) would not take the check. So I had to charge this same purchase on my credit card. I received my bank statement & the check was taken off my account. My credit card transaction was on the deadline of sending statement so it will probably appear on this month credit balance. I have not been reading very good reviews about you.

I placed an order on Jan. 27 and received an email from them the next day, informing me that my order is cancelled. I asked for an explanation, they did reply but without the explanation that I was asking for. Instead, in a rude way it responded, "We have a right to cancel an order for any given reason listed below in our terms and conditions." I did go to that page and saw nothing that could be applied to my order, and so I asked again why did they cancel my order because I just don't find any fault. Finally, here's their response: "Dollar Tree only ships to the 50 United States, Puerto Rico, and the US Virgin Islands. The order was placed outside of the US and was cancelled for that reason." My jaw dropped. They say that they ship to 50 United States, but cancelled my order even if the shipping address is in CALIFORNIA, just because it was placed outside the USA? How st*pid was that answer.

I went to the new Dollar store on Irby St in Florence today and I usually enjoy my visits there. But today it seemed as if the manager had his feet kicked up in the office because the cashier called for assistance and change several times. Her line was long and he didn't come until my husband knocked on the office door. New manager may be needed...

Dollar Tree @ 78th & Portland, Bloomington, MN. Night of 1/25/16. 9:30-9:50 pm. Had a few items to buy. Was stocking up, but wanted a pair of reader eyeglasses. Manager on her cell many minutes. At 20 min to 10, she paged closing in 20 minutes. 9 minutes later she paged - "Go to register and check out." I definitely wanted the glasses & needed a few of the remaining 10 minutes to choose 1.

I bought the 3.5 oz Stampede Boneless Ribeye Steak and half of the weight was ice. I see now the fine print states Enhanced with up to a thirty percent solution. I experienced similar problem with their frozen vegetables, when half of the weight was ice flakes. Consumer beware.

I am a regular customer at Dollar Tree and shop on the regular at 4 different stores in the Long Island NY area. I visited the Levittown office and had an incident where my finger got jammed in the freezer door. My finger was stuck in between the freezer door handle and the wall where the ice cream/icies were stored. My finger was in a lot of pain and swelled up, was bruised for a week and left a black mark on my nail. However, I did not choose to get medical treatment. I immediately notified the manager and completed a customer complaint form which was forwarded to the corporate office.

2-3 years ago I took my bike trailer into their store which was against their policy. I was told to leave. As I had been told not to do this previously I was fine with that. I continued to use the store after that for the next 2 years with no problems. Then one day I was told to leave the store for good as I was banned. I wanted to simply talk to the manager as to why, as I had been using the store for a while since and further was using a bike trailer. What's a reason to ban me forever?

Dollar Tree store in Lakewood Washington is one of the worst stinking stores I've ever been to. The employees there need a bath. I mean it is disgusting. Every employees at the store smell like ** and they are very unprofessional. It's hard for customers to buy their products when the employees can take care of themselves. Very sad.

I ordered solar items on 12/1 which were never filed by Dollar Tree online ordering. A label was produced on 12/10, I got an e-mail that the order had shipped but when I pulled up the tracking number it said it was never picked up by UPS. They charged my CC on 12/14. I called customer service on 12/16 and all they could tell me was the same info I could see on the internet. They told me the order was filled and shipped on 12/10, yet it was not because UPS never got the box. On 12/17, I saw those items were "returned" yet no contact from them about that or any credit on my account. I called today (12/17, the 3rd phone call, 4th person) and Crystal told me that the items were "returned". I asked them does that mean that I will never get these items since they were "returned". She avoided that question.

Went to Darthmouth dollar tree store. Very sad the manager there Jen is always so rude to the people and to her employees. She shouldn't talk to her employees the way she does and that's what you call a manager? Wow it's sad!!!

According to former associate's and people who still work there this is the worst company ever to work for. For a company that rakes in millions and sells junk. They treat their employees like **, expect them to cashier, stock shelves, unload truck loads whether male or female from a tractor trailer weekly and ** if their employees are tired from it.

I order online from the Dollar Tree on November 12th and all of my items excluding one set could be delivered to my local store for "free shipping". I paid the extra amount to have that one item expedited and it still took over a week! The items being shipped to the store have finally shipped 12 days after ordering! This is unacceptable! Have I had known prior to hitting the "order" button. I would have never placed an order with a company that takes longer than a week to ship.

I asked to use restroom and they stated the policy had changed. Only employees allowed to use restroom, not customers.

Yes, I Do Love The Dollar Tree For The Most Part...but... They have Very Poor, Non-Existent Customer Service on the phone. In Fact, when You call their customer service, you just get a recording that ONLY refers you back to their website. That really sucks. I bought a women's razor set and shaving cream because I have a very hard time in shaving and their product(s) did Not work out for ME. I did pay with an American Express Credit Card by the way, however, when I came to their store to take back the products for either a store credit or exchange, I was given a very hard time! In fact, Lexxi, the store manager at this store told me that she would NOT take back the merchandise without a receipt.

Dollar Tree policy for loading freight is non-existent. It is DANGEROUS. 4000+ packages thrown into a 53' trailer with absolutely no thought. Each package must be unloaded by hand onto rollers (set up by the driver) which roll to the end of the trailer and are then taken by Dollar Tree employees. There have been many driver injuries but no one makes any effort to improve Dollar Tree trailer loading policy. I will NEVER shop these stores again. And they call themselves a Fortune 500 company? Somebody better do their homework a LOT better.

Dollar Tree at 25th and Wabash. I was in the store Wednesday October 14th. I asked a sales associate (I think his name was Aaron) where the pregnancy tests are. They were out of them on the shelf and he went in the back and found some for me. He brought a few of them out for me just as I asked him to do. He was very helpful. He even asked if there was anything else he could help me with. I was very satisfied with this employee therefore I give him a thumbs up for the hard work he's putting in!

Every time I am in the store on Babcock Rd. in San Antonio TX, it has freight stacked all over the aisles and in the back room. There doesn't seem to be enough employees there to put up the freight. There are empty shelves. I have known people that have applied for part-time work at this location and was denied because they couldn't work weekends. Merchandising should not be done on the weekend. By Friday all shelves should be full as well as end caps for the weekend shoppers. I've never seen a store in such a mess in my life. It is very dangerous to have freight in boxes stacked very high in the aisles.

Very unprofessional customer service manager Melody was really rude, had to wait in line for like an hour. l having customers passes by not taking our coupon that was for the item that we were getting saying that the machine was down and to come back later in a couple days. Also I asked her name and she told me never to go to her store. Lazy unprofessional, no work done to satisfy customer. Very unhappy about this and won't ever shop there. I feel she discriminated us because we are using coupons and that is not okay.

The store manager at New Bedford Dollar Tree sucks. He is so rude I went in there and he was saying something about his boss and that he can't tell him what to do. He was talking to another employee named Jesica, I read her name tag. He was swearing and using inappropriate words saying he's moving up to district manager and he has all control on what's going on he was acting like an ** to customers he needs to be reported because if he is running for district manager the company is going to sick. GOOD LUCK DOLLAR TREE!!!

What a disaster this 10% coupon is. I just went to store #1314 in Pittsfield, Ma at 9 am when they opened although the website says they open at 8 am. Clerk Heather was loud, complaining and bossy. I spent about 30.00 and got TEN CENTS OFF ! C'mon. Even the manager was pissed at the clerk. I was told I have to bring in the store my 29 items, void the purchase and RE-RING it. You must be kidding. This hassle was for about a 3.00 discount. As a secret shopper today, I had to flunk the store. I also unlike the page. How about getting some associate that likes working there and knows what she is doing?

OK, short and quick - I like Dollar Tree. They have a good selection of crap, and are good in a pinch for that cheap sundry item(s) you might need to get. Cashiers are generally friendly and helpful. But... Went there last night. Bought some food products. Amazed and very disappointed in the quality and the quantity. Just a few notes of concern: Their 'Stars and Stripes' soda - We buy the diet occasionally and actually like the taste. However I noticed that the bottle has changed since the last time we bought the product. This is their big '3 Liter' soda pop bottle. On further inspection when I got home I found that the soda was 93 ounces, which is 2.75 liters. The new bottle looks like a fat two liter bottle with a regular sized cap. The old bottle was wider and had the bigger cap. Tea Bags, 100 count. - We get cheap tea when we can to make fresh brewed iced tea, because we go through it.

I personally shopped at the Dollar Store for 30+ years without an issue. However, I normally just go to one store. Now, I gave a dollar to their "feed the kids." Every time I go in there is "give to this or that." If I had extra money to give then I would not be going to the Dollar Store! I finally told the lady "Please stop asking me." I get comments "Oh he does not have an extra dollar." Other comments of discontented of me not giving a dollar. Well, I give in other ways to kids, people on the street, etc... I finally told the lady that it is not her concern what I did with my money; she said "How rude"; etc. I do not even think they have proper permits etc. to be asking for donations and how do we even know they give donations? I am just dissatisfied that I was being harassed.

Just came from my 3rd day of work at Dollar Tree in Cranberry, (Venango County) Pennsylvania in tears. I was treated so disrespectfully that this was probably my last day. While I have previous retail experience it has been 20 years since I was behind a cash register. I am much more comfortable merchandising. And this was discussed at the interview before I was hired.

Bad Management Experience at Capehorn Store - The one manager there made myself and others in line feel like we were an inconvenience for her. She had to come help ring our orders and was rude about it. The cashier Karen said her name was Amy. I go there a lot and wish she would realize that the customers pay her salary.

This is a problem with my wife and her being employed by Dollar Tree. She been employed two months. I pick her up from work at Dollar Tree on the 31 of August 2015 at 8:15 pm in North Dakota Grand Forks located on 32 ave, and she's highly emotional. She says her manager stopped her after minutes after closing her register and then says "I want to search your backpack." She was in shock and abruptly did so. She ask no questions due to the highly sensitive moment. He the name of David the manager gave no reasonable cause before, during or after this. I told her to complain to the board and then quit. She says she feels humiliated but with her honesty, truth and courage she's returning to work. We both know it was not right, so today I write, please let us know if this is the way things are working for the Dollar Tree and I will do my best to have her to quit.

While shopping in Dollar Tree, Alexandria LA, STORE #2496, your associate, Abigal ** shouted out in front of 10-12 customers as well as associate Sharon, and accused me of stealing. After Associate Sharon realized Abigail was wrong and causing an inappropriate scene, she tried to apologize. I asked Sharon to escort me out of the store.

We shop Dollar Tree frequently due to the convenient location. The employees are always friendly. However, store #4106 located at 1014 Westport Road Kansas City, Mo. 64111 is always messy. Items are all over the floor and there are large areas of stained carpet. There seems to be a lot of merchandise that needs to be put on the shelves since it is always stacked in the aisles. The shelves have large spaces of missing items. I can understand the appeal of candy and how it can be quickly depleted; but, empty shelves in the cleaning products area is hard to understand. This store could sell so much more merchandise if it was on the selling floor. We have shopped Dollar Tree stores throughout this area and in other states. Westport is truly the most unkempt store.

I have had the first, and worst experience with a Dollar Tree store today. I purchased 2 frames from a Dollar Tree. Got home to fix and noticed only after removing the plastic wrap that the corner glass of the frame was broken and missing. The second frame, after removing the plastic wrap was dug into. I just purchased it 2 hours ago, still had all original packaging, receipt, bag. Went to a closer Dollar Tree, Store #3489 to exchange for good frames. I still needed 2 frames. Cashier proceeds to tell me pretty much that is too bad, no returns or exchanges once opened. You could not tell they were broken/damaged until you open it!!! She said as a courtesy she will take back the one with the missing corner glass, but the other it's too bad. Yes it is a Dollar, but It is the principle of the thing. That is terrible customer service.

OMG, I have had the worst experience with Dollar Tree. My car was damaged in a parking lot directly in front of a Dollar Tree store. My car was hit so hard that there was paint and several dents on my car. I tried to find out information and there were two people kind of standing in front of the store making negative comments so I ignored them and went into the store to find out what I need to do. This poor lady was trying to help me and someone else at the same time. She told me that the assistant manager was outside. I was like "OMG", the lady standing out there she said "yes". I am like "she won't help", she has already been very negative. So with little information I secured a police report.

Well I have been shopping in your 479 E. Main Street Patchogue location and also 167 N Service Rd Patchogue. Both the locations are nice. My complaint is first, you shut down the radio in all your store which is ridiculous. Soft music is nice or holiday music makes you want to shop more. This has made me upset to shop longer in these stores. Also overtime I have been shopping in 479 E main location and there is no Ac. It is just horrible to have your staff work under those conditions and this has been all summer. Someone needs to look into this bc I left the store in sweat and it made me write this complaint. You really need to look into putting the radio back on and fixing the working environment temperature people are in. I am a manager in a big corporation. I just feel you should know the truth. Your staff are all very nice. Thank you and hopefully it will improve.

Dollar Tree in Antioch Ca is the most horrible company I have EVER worked for. The company care nothing about their employees. They overwork their employees, Ask them to do unreasonable tasks, If you are closing, they expect you to clock out, but stick around while the manager on duty finishes his or her duties because everyone has to leave at the same time. If I am off at say 9:30 pm, I have to clock out at that time but stay in there in the store 15 or 20 minuets till the manager is done with his or her duties.

Went to Dollar Tree to buy some snacks, total was 11.95. I paid 20.00, they gave back 6.05. My total should have been 8.05. Don't trust the people on Brown Deer Family Dollar when the store is getting ready to close on Friday. They will cheat you, time is getting harder every day to be stealing.

I went to Dollar Tree, pay with $20 bill and my change was off $5 & I lost bucks. I asked for the rest of my money but they would give it back & when they counted the cash that was in the register, it was 1.25 over but the guy had got money from another guy before checking it. Then I told them to check their cameras but they refuse to & said "Oh, I don't know how to use them," but the person who said that was the assistant manager so he should know how to use them. But still I stayed there for 30 minutes, trying to get my cash back but still wouldn't so I left.

I was having a birthday party for my son. The theme was Mario and I had already pre-purchased 2 foil gold star balloons from Party City. On the day of the party I picked up the cake then headed next door to Dollar Tree to have these TWO balloons filled with helium (as I have done many times before for $1.00 each - same price as if I had bought the balloon there). The cashier informed me that they no longer did that and the balloon had to be purchased there. OK, so what do I do now? I simply looked at the balloons they sold and saw golden star balloons so I said... "I will take 2 of those blown up please." She says "We are out of those." Ok, so I asked to speak with the manager. I explained to her my situation and that I would gladly buy the balloons from them, only they do not have them in stock and asked if they could make an exception since this was new policy and they were out of the one I needed and she looked at me and said "No."

Shame, shame, shame! Everyone knows your name! I am an Occupational Therapist and sometimes (not often) ask for items to be donated in order to provide the best possible treatment for my patients. My job is to enable my patients to return home and into the community after they have been in the hospital due to an accident, injury, stroke, or just being ill. Today, I chose to "shop" at The Dollar Tree and at check out, I had asked if they could donate something that I was purchasing that would assist me in providing great therapy to my patients. I had one item that I was purchasing (A Mediminder), that of course cost, 1 dollar. The response that I had gotten was "I'm sorry, we can't". Really?! Especially every time I go into the store they always ask ME if I would like to donate money to whatever charity they have going on. I'm sorry, this is simply unacceptable! This is truly sad and pathetic that they would not even donate a one dollar item!

I frequent Dollar Tree Stuart Florida on Federal Highway. What had happened to that store? It's not the same. Shelves are bare and trash all over store. Carpets haven't been vacuumed. That store used to be stocked full of items. There is never any paper products on the back wall and every aisle is bare. I have asked some of the cashiers what is going on and they don't know what to say. Whatever happened there you better fix. It used to be a nice store but not anymore. One guy with glasses that's a so called manager had no clue what's going on - he's in a daze. I won't shop there anymore. The help that is there now is terrible.

Not only are the employees not able to comprehend a question but they do not know how to explain their return policy as well! ** have the worst customer service I have ever witnessed!

Store 4296 Alpharetta/Roswell, Georgia. I been going to this store since it was open. There is this one sweet young lady that been working there for the longest. Her names is hard to pronounce, but they call her SoSo. I was very shocked as a customer seeing another customer being so rude to her because Dollar Tree ran out bags. SoSo was very respectful and did her part. She was very calm and always smile with positive attitude. Every time I come to this store, I always observed how SoSo works, and she is a hard... Dollar Tree company needs to recognized who works hard for them and that doesn't complain!!!!

Dollar Tree hires people with felony forgery and retail theft convictions. Be careful of using your credit card there. You might get your information stolen. I will never shop there again after I saw a career criminal working at the location on Lake Street in Aurora IL.

I was at the Dollar Tree, Store# 2056, located at 9024 Metcalf Ave., Overland Park, KS 66212. I had purchased several Sunday Newspapers in the past and had come to find out that most coupon inserts were missing. On May 31, 2015 at 2:00 PM, I visited this store to make my regular Sunday newspaper purchase. Before purchasing, I checked the newspapers standing across from the cashiers and in plain view of the cashier, to make sure that the coupon inserts were still in the newspaper. To my surprise, several of the in-store Sunday newspaper were missing their coupon inserts. I found a set of Sunday newspaper that still had the inserts in them and were ready to make my purchase.

This has got to be the dirtiest store in the town. People laugh and joke about how you have to shop off the floor to find anything. Plus you got to have all day to spend ‘cause it takes forever to find anything and when you are ready to check out only one cashier and lines goes all the way to the back. This has been going on for a long time and I pretty sure I am not the only one complaining. Guess your company does not have any pride on how there stores look. Bottom line is it’s not the hourly employee’s fault. It starts at the management level which is the manager who is at fault if she does not have taken pride in her store she needs to be let go and someone else bought in. Far I can see she blames others for what is happening and this is not right. Guess I will travel little further and go to a 99 Cent store. It’s a lot better and I heard most people around here doing the same.

I don't know what kind of customer service training the Dollar Tree has, but it's absolutely horrible. The "manager" ** is the absolute worst. I complained on the website and a customer service "director," ** hung up on me when I started asking questions about store policy and said I was being disrespectful. What is going on at Dollar Tree??? Is everybody crazy? I will NEVER in life shop at another one of their locations.

I work at the Dollar Tree in River Oaks, TX. I truly do love my job but have experienced several employee issues since I started working there. This store has not had a store manager, there were problems with payroll, I was not scheduled for two weeks without my employee ID number to clock in and out. I have started receiving less hours, along with other sales associates, due to more employees being hired and a district manager implementing one day a week for each associate, but that only includes myself and another employee.

Went to this Dollar Tree #3998 @ 4428 N. Freeway Houston Texas 77022, on 06-04-2015 @ 9:15pm. First of all we never go here but because the next door business was closed at 9:00 we decided to go in and get some things and try this store out. All the things were all over the ground and things out of order. Broken bulbs! Open packages and employees riding on the merchandise dollies with their kids. I almost got run over men on their skull grey headphones! Yikes when you ask them they can't hear. Young Hispanic girl employee while trying to stock she was on her phone the whole time. When I asked if Dollar Tree allowed employees to be on phones and listen to music on headphones she told me it was none of my business!! Was furious and became obnoxious so I took my 2-year and left my basket there. Good 60.00 worth, but rather go to another store than come here again. I wonder if corporate even care??? Doubt it... yuk.

On 6/04/2015 at about 2:10 PM, I was NEXT in line, MY TURN. The girl pulled the cash drawer and said "I am closing," NO explanation. A long line behind me (10 to 12 people). About 8 minutes later, I left, leaving the items I was going to purchase on the register counter. NO REGISTER OPEN for sales. Store # 1973.

Hello I'm ** at dollar tree 2711 in Lakewood CO. Since being hired I feel like this company values my opinion. Fellow team members are wonderful, atmosphere is great. Facility is ran down. We constantly deal with leaks on the roof and I don't know how true it is but there's grass growing on our roof. There's tile missing, last I counted 21 fluorescent bulbs out check stand three is in need of repair as well. I was told that when I recover not to break the aisles down pull all misplaced inventory out so it can be counted for.

I love the store plus Cashier greeting every time I walk in. I remember I need help, ** was so nice and help me look for what I was looking for. Thanks **.

Osage beach store - The managers to be more specific** are very rude they were talking and I heard them cussing and the one lady ** had her phone and was on it. Really where is the customer service gone because it sure ain’t in this store. Something needs to be done about it.

Dollar Tree Fiesta square Fayetteville Arkansas needs a different manager. She treats customers like a little children which we are not. The way she talks to her cashiers is really rude and bad. We have made complaints before but we see no difference in the store when we go back in there. You really need a new manager. We have seen her smoking. We are seeing her on her phone and we didn't know that you were even supposed to be smoking vapor cigarettes in the store but she knows what she wants. We even have heard her bragging on. "I get my bosses. The employees need bonuses. They are the ones that make the paychecks. My greeting customers is being very polite."

Placed an order online on 4/26/15 and paid for items with Amex card. Received email from Dollar Tree on 5/5/15 stating order is ready for pick at Farmers Branch, Texas, 21 miles from my home. I arrived at Dollar Tree on 5/6/15 at 11:41 am, items were not available. I inquired why did I receive an email stating items were ready for pick. Store manager ** did not know nor was he concerned. He suggested that I come back another day for pick, maybe tomorrow. I placed a call to online corporate, spoke with **, what a waste of time. ** suggested that I go ask ** when will the delivery truck return. Wow! This is worst experience I have ever encountered. However, I will no longer patronize this establishment. This place is not worth the trouble. I have paid for items, yet no merchandise received.

I bought the wrong items and realized it just after I paid. I told the guy I need to return the items immediately. He said, "We don't take returns. You can exchange them at any time." I had to leave as I was running late. I brought the items back twice but they wouldn't exchange them as I didn't have the receipt with me. I brought the receipt and they wouldn't exchange them because they said too long had passed. The manager was extremely rude. They have awful customer service.

April 14, 2015. As a patron of this store since its inception, I have touted this particular Dollar Tree location as having the best merchandise of any dollar store I have ever patronized. I always refer people to the Largo Center dollar tree store because it has a variety of merchandise and food items too. Occasionally, over the past fifteen years (maybe more) I have encountered long lines. Albeit, whenever I would alert the on-duty manager or supervisor s/he was quick to respond with additional staff or start ringing him or herself. Heretofore, that was the case until Monday, May 13, 2015, when I experienced a total lack of consideration from two Dollar Tree customer service associates (** and **) as well as the store manager (**).

We are 20 years customers. My mother and I went to exchange product Whip Cream from the Dollar Tree in Panama City, Florida Store # 314. Store Manager ** said, "I need your receipt, O no I am not taking it back because it is hot!" My mother and I have not ever encounter such a poor managed store before. What a rude, mishandled customer service. While I was looking for my receipt, she stop taking care of her customers and said with a yelling anger voice "I am not taking it back, not enough with a receipt!" I told I will not buying nothing from her fridge section again! What a ugly person! Mother is very upset and nervous from such a mean person.

I was given an interview for employment. Day of interview I was told that manager forgot my interview and was asked to comeback the next day. I did and was hired and told I would be contacted to begin training. I left my wallet on the office of store and did not notice it until the following day after interview. The initial interview was on my birthday and I was exhausted on the day I was asked to come back, resulting in me leaving wallet on office. When I noticed it was gone, I called and it was there, but not with my money in it.... Over 130.00 were taken out by whomever.

I have a incident today at the store. My daughter put her cell phone inside the green basket because she was trying to have her Hands free to choose stuff. We were filling the basket with our shopping stuff. We were ready to check out, I put the basket in the cashier hands she started pulling the items and check it out, but I forgot to take out the phone. We didn't realize it until we were in our car. We returned to the store and ask the cashier of course she said she didn't see the phone. We are very sure she took the phone. She was very nervous when we ask for the manager.

I worked for Dollar Tree for 2 years and can say this is the worst retail place to work for. No rules except for what the manager sets, company policies, are none. This is a dollar store and people expect products to be of high quality for a buck.

I don't know where to start, there's SO MANY issues with this company. I worked at the S.College, Fort Collins, CO location. The manager has NO management skills. The DM for this district will accuse you of being an instigator if you bring up issues related to the manager. If you don't brown nose enough, or you question things, or say no, they'll write you up in effort to terminate or make you walk. It's possible you'll be scheduled to work within a couple hrs of your last shift, you will do your job + everything else no one else was held accountable to finishing, and you'll be wrote up if you don't.

Daughter and son went in with $. Dad and I wait outside. I went in to see if they're done. Spotted kids. While in a aisle son was opening toy cash register he already paid for - went falling through Cart. I picked it up & put it in my bag. Went to hair supplies to help daughter pick more her age head band. As we're looking son broke a mirror with long object he reached for and lady worker said "I'll clean it." I offered to pay. She said no. Worker left to return with broom. Very rudely worker said, "You know that bag was suppose to be left at a register not here with you." I said, "Oh my bad. I didn't even think about it sorry."

I am disappointed in the way I was treated while trying to use 2 coupons at one of your stores. The manager refused to try to get them to go through. All he said was he couldn't override them, and walked away. I took the same coupons to another store and the cashier took her time and got them to scan. I was disappointed because my family spends a lot of money at this store. It wasn't about money because I know everything is a dollar or less, it's the principle of how I was treated.

The management should have some training in being just a lot nicer to employees. I found them to be over bearing and rude most time, and off the wall comments when they do an audit on the drawer, like "just want to make sure you are not taking the car payment", not cool at all. And this was said in front of a customer.

There are 2 Dollar Trees in Russellville AR. The new store across from Krogers has the meanest and most rude people I have ever dealt with. Will never go back in that store. However the older store is a mess mostly from how many shoppers they get. They run out of great supplies or no longer have them. That is a downer but the cashiers make up for it. The management is hardly ever seen. The stalkers is mostly cashiers and don't get paid enough in my books from all they have to deal with.

The store I work at has issues, Store manager drinks on job every day and is verbally abusive to employees and customers. I reported this to district manager several times, nothing is done. She sits in office all day and then takes credit for the work the employees do. Was told I have no right to contact the DM or Customer care hotline for anything, that I'm just a measly employee and can be replaced fast. Store employees are stealing and taking freight out back door. I was told I needed proof and it's my word against their's. So I guess when inventory comes around and the numbers aren't right. It's on her. Plus she doesn't abide by store policies, like when to pull expired product and how to mark down product with gun so it shows why that product was marked down. She just blocks out the bar code and throws it in a cart for .50 cents.

I went into Dollar Tree store in Arnold, MO, unaware of the store policies, to return party supplies, $20.00 worth, and less than 2 weeks after I bought the merchandise, and was not seasonal. When I went to the cashier (blonde long hair) which was very rude and harsh, stating I cannot return these items, I can only have merchandise, I don't need any other merchandise and I just would like to have my cash back. I do not need these party supplies for anything now or in the future. Please note my daughter was with me and could not believe how the cashier responded to me. Policies can be broken. As I see on the bottom of the receipt they only do exchanges, no refunds...I still do not agree.

I usually do not write reviews on the companies I've worked for, but with all the complaints I have been reading, I feel I have to air my views. I have been working at my store for 13 months now, and I will admit that the pay should be more for what Cashiers are expected to do, even if it is on a part-time basis, but I must say that I have been blessed many other ways. I work in the West Delray Beach Florida Dollar Tree, and the managers I have are great. The employees are great, and we look forward to going to work. The customers are nice and maybe with one or two exceptions, we all have quite a neat time. There always will be room for improvement, but I believe that the staff you work with is just as important as the job itself. Nobody should ever be unhappy with the work that they do.

There was only one line open & a lot of people in line. I asked the cashier if anyone could open another line. She stated that the other cashier was on break. When I got to the cashier to pay for my items the cashier had a nasty attitude. After paying for my items, the cashier didn't even acknowledge that I was there. I stated to her, "you're welcome." She never answered so I stated, "You're not going to say thank you?" She stated "no." I asked for my money back for the items. I had to wait 15 minutes for the manager (named **) to come out of the back. Meanwhile, the cashier got into a heated argument with another customer. They were cursing each other out. I stated to the manager ** that she needed to stop her clerk from going word for word with a customer. She got disrespectful to me stating that for me not to tell her how to do her damn job. This store is located at 5710A Wabash Ave. Baltimore MD. 21215.

Love my job working at dollar tree, 4 1/2 yrs. Yes overworked underpaid, especially managers. They are salary so they may work 50-120 hrs a week all depends on if they have a good team working for them. I have never worked for a manager who would ask anything of you unless they would do it themselves. Something has changed- new district manager and new store manager. This manager doesn't have a clue what he is doing, sit in office w/ feet on desk either eating or in the phone. When on floor walks around w/ his hands in pocket.

I was an employee with dollar tree as a cashier. I enjoyed my job for 2 years. I just lost my job because I was missing 50.00 dollars from my register. Two weeks ago my manager wanted to suspend me from work. I just find this to be very odd. I would think that loss prevention can confirm what happened in my register. My receipts were taken out where I had this 50.00 dollars. I would like to know what happened to this money. If it was really an error on my part I would know why. My manager was asking me for change for 50.00 dollars. If she would of gotten change from the office I would of not lost my job. Managers and assistant managers are also allowed to open registers as any time. I think when having to give change to managers they should go to the office to get change, not in the middle of transactions in the register with the cashier and customers waiting in line. Just to avoid any conflict. Loss prevention should be able to find out what happened. Like the law says you are innocent until proven guilty. Thank you. This incident happened on Crossroads/Mesa Dollar Tree in El Paso, TX.

Store Dollar Tree on Preston Hwy and Indian Trail. I had a small basket and about $9.00 worth of merch inside... Cashier told me to take items out of basket. Not "not her job" to empty???? Really!? Counter was very short, could not empty basket and get money from my purse! Person was not friendly and was rude. Been trying to get with cust. service and district mgr... No no returning my calls. This happened Monday. Today is Thursday 1/15/15! Your customer service sucks.

I recently had the opportunity to witness an encounter between a manager and her employee; which deeply disturbed me. I was in the Deals store located in Fiesta Square here in Fayetteville, Arkansas. The store at the time was moderately busy as it was the Christmas season. The cashier was ringing up the items a customer had purchased. The customer gave the cashier a twenty dollar bill and the cashier put it in the drawer and accidentally didn't give the customer her change. When asked about the change, the cashier immediately called the manager over to open the drawer and to correct the situation.

I have worked a lot of stressful jobs with inadequate supervisors/managers. Jobs that entailed a lot of physical labor, poor pay and even poorer benefits packages. I have worked crazy hours, back to back shifts and doubles... but being an employee at Dollar Tree has taught me that just when you think things cannot get any worse... you better think again! You DO NOT GET PAID BREAKS unless you only work 4 hours shifts. Pa work law states that an employer MUST give employees paid breaks if said break is less than 20 minutes... NOT SO says Dollar Tree Corp! You are REQUIRED to take a ten minute UNPAID break for any shift longer than 4 hours. A 6 to 8 hour shift REQUIRES you to take a 30 minute UNPAID break AND a 10 minute UNPAID break... 8 hour shift or longer REQUIRES 2, 30 minute UNPAID breaks and 2, 10 minute UNPAID breaks! Really?!? If I am on the schedule for 30 hours a week, I end up REALLY only getting paid for maybe 27 hours... but I am at that store for MORE than 30! And what about being REQUIRED to be on call EVERY Friday night or whenever the freight truck decides to show up?!? No exceptions to that rule!

We shiver coming into this store and actually but opt for Big lots or another nearby bargain outlet, even KMART which is very nearby. Downtrodden area but I guess a lot of folk just go in and...run out! Checkers are usually friendly and welcoming but not all the managers are which is a downer. But no, we don't shop here as much anymore, trying also to bypass dealing with this parking lot's set up. Why is there a Help Wanted hanger in the window? My main disappointment: I was almost run off by a cold faced manager not too long ago, I don't know why except maybe she (**) did not want me a regular there despite the fact I am super presentable...and I faithfully wanted a job. I know, don't laugh. "Stay Away", someone else noted about this Store- on Neider and non stop Hwy. 95.

I bought 3 energy drinks for $3.18. I gave her a $5.18. She didn't give me my 2.00 back. Then when I tried to get it, "She told me that I left the store and that she had to get the mgr. and that the mgr. had to count the drawer and that the mgr. wouldn't just give me my 2.00 to me." And what’s worse is the mgr. ignored me for over 15 minutes. So I left. And the district mgr. was there and he even ignored me.

Was shopping with my daughter and there was a box next to the register marked "50 cents" and my daughter say something she wanted so I said she could get it. Right after I paid, I noticed I was charged a dollar for the 50 cent item, and asked why, was told that someone must have put a dollar item in the 50 cents box. I asked for my money back and was told "no refunds". I said "it was not a refund, I was overcharged" and she refused. She then told me 'I should have known items in the 50 cents box were marked with a tag. Nothing said this on the box, and most of the items in the box did not have a tag. Got a manager who argued with me for a while, first said "no refunds" then relented after a bit, but kept insisting what the cashier had said. For example, the cashier had never said "no refunds" when the manager was not there, could not have heard the exchange, rude, ignorant and lacking in any customer focus.

I have ordered $300+ of laundry soap from the Dollar Tree, South Towne in Monona, WI for several years for our St. Vincent de Paul Food Pantry in Madison, WI. We have never had a problem and the staff at the South Towne store are wonderful. This year, when I placed the order online, I received an email that our Tax Exempt number was not current. So, I faxed a copy of it to the FAX number I was given. I waited for the confirmation that the shipment was on the way. Instead, I was emailed that it was cancelled because our TE # was not current. At that time, I called our St. Vincent local headquarters and they FAXed the TE# to the FAX number given and they also completed the form sent by your office - so, a copy of our tax exempt certificate and verification on Dollar Tree's tax exempt form.

I like taking my little sister there because she likes to buy there but she says the headphones only work for about 1 day and then they stop working. There's a lot of good stuff there but not everything works.

In that last few months, your store manager, Johny has vocalized that us, ** don't deserve the right to marry. My friend Aaron, was with me after they found out that their same sex marriage case would be going to the state courts. Since the manager recognized from the TV and news coverage...he decided to rant to all those in ear shot...how depraved gay people. The whole burn in hell things and you can imagine the rest. Today, I guess, he thought I looked too gay. Also seems he doesn't want my kind in the store and that the same 7 pound Chihuahua I carry in with me over the last two years...was a violation of the store policy. He never mentioned any of the times I have spent two to three hundred dollars a shot. Why was today different. Also I had requested 50 figurine angels. When I called he claimed he did not have them. They were on the front display case. So there is that. I requested to speak to a GM or the owner. He said he ran the store. I said, you own it - "No" he said. "I can do whatever I please. Get the hell out or I will call the cops." Real class act - that homophobe.

I have been employed with Dollar Tree for almost 3 years. Mistreatment began 4 months into the position where the labor board got involved. Ever since I have been talked about, laughed at and literally yelled at by management. The latest was when I was given false hope to move up in a position when the store manager who gave me false hope for an assistant position made false statements against my character to another store so I would not get hired. As a customer rudeness all from Dollar Tree from Texas, Arizona, California, Nevada. I'm currently in Idaho working and will begin my experience with this Dollar Tree tomorrow. Let's see how this people act like.

I was shopping at the Dollar Tree store on Fordham Drive in Virginia Beach, Virginia and was shocked at the apparent attitude problem of one of the managers named Hattie. She is so obnoxious I find it hard to believe that anyone felt she was suitable for management. I have, on several occasions, been in a long line at the store and have heard Hattie come up behind me and tell the customers at the end of the line that she was opening up on register one. She refuses to take the next in line. I think she just does it to piss people off because when I mentioned it to her she said, "Well I'll have you know I don't have to take the next person in line."

While shopping at the Dollar Tree in Beaverbrook Plaza in DE, I got an item off the middle shelf and turned the cart to go back down the aisle when a 42oz bottle of liquid fell from the top shelf and hit me on the top left side of my head! I found a workers and showed her and told her of my injury. She took my name and number and said the manager would call when she gets in today. Since no one did, I called this evening and talked with her. She said the employee said I felt a little dazed so she filed out a report for district mgr. No one could give me numbers to call or corp info. She asked me, "What is it that you want?"

Poor management at hicone rd greensboro nc - While in the store, you hear the manager on the phone talking about her personal problems. I've been in there and heard her yelling at her employees. The store is nasty, I don't think the floor has ever been mopped. I know some of the employees that work there & from what I have seen & heard I strongly recommended they report this location to the labor board. I also know that the district manager is aware of this and has done nothing. It appears that Dollar Tree needs to get a handle on this. Don't want to see any one lose their job but maybe get demoted.

The district manager is very disrespectful and rude. She tells employees they can't talk to each other... She also will write you up and threaten to terminate you for being 13 cent short... Not a good company to work for very low pay compared to the work they want you to do.

I went in to store #2709 located in Humble, Texas on Thursday, October 23, 2014 and purchase some small items that amounted to less than five dollars. I handed the cashier the only bill I had in my wallet, which was a twenty dollar bill. The clerk handed me change or a ten dollar bill. She was a new clerk, first day on the job and had a person supervising her training. She very fanatically that I had given her ten dollars. The training person said that they would cash out the drawer and they would know if the drawer was over. To my amazement a manager came and totaled the register and said that there should be one hundred eighty three dollars and change.

On October 5, 2014 I made a purchase with a debit card & requested $50 over my total. The $50 was deducted from my debit card but the cashier neglected to hand me the $. I was conversing with the woman in line behind me as we had small dogs in common & had previously met in that section of the store #1519 in Watsonville, Ca. I completely forgot about my cash back till I reached my next stop. I went back to the store later & requested my $50. The mgr stated she would call & ask.

While waiting in line for checkout with my grandchildren. The store manager at Dollar Tree Store #431 in Huntsville, Alabama, made an inquiry to staff regarding the matter of leaving boxes and things on the cookie aisle in a rude and demeaning manner. A young male associate responded and made her aware that he was opening up another register to assist with the long line that was forming in the store but acknowledged that he had left the items in the aisle; she made a sharp piercing comment to him again in a very rude and unprofessional tone "You're going to get back there and get that." My heart sank as I listened to her disrespectful tone. Before I knew it I exclaimed Wow! There was a younger girl in front of me, who made the comment, that the manager talking should be fired. I stated to her, that the manager should not be talking to the associate that way and stated that her behavior was terrible; especially being that this was done in front of customers.

Rude Manager Jeremy @ store 4944 in Fort worth, tx. After standing very patiently in a very long line with only one cashier. When it became our turn we were not greeted with a hello, but he did say you were waiting in line for that long, at least you could have done was to take your stuff out of the shopping cart. After I acknowledge what he had said, he didn't hesitate to repeat himself after we checked out. He then accused my daughter of messing up the balloons and that's when I had to say something. He never apologize for his rudeness and went on and even swore at us. I'm very upset and would appreciate some feedback on this matter.

During my shopping experience at the Dollar Tree in Southfield, Michigan on Greenfield Rd., not one person ever greeted me. They were so busy stocking the shelves. Two associates with carts almost ran into me with them. How rude. As I was checking out, I told the sales associate named ** that the associates use to be more friendly. She never acknowledged me or my comment. I asked for the Manager who is named ** and she happen to be standing in back of **. I told ** the same thing and she never acknowledged me or my comment.

I ordered a set of books from Dollar Tree. To save money and time I figured it would be easier to have it shipped to the store. I got an email it was shipped. Went to the store 3 days later. They said they do not have my order. It never came off the truck. I asked because of their negligence can they ship it to my house and waive the $5, they said no. They can refund my money and I can reorder. So they are resending it to the local store. And regardless if I get email saying the store has it I have to call to make sure. So have to do their job for them.

I was shopping at Dollar Tree a few weeks ago and took my coupons. I'm very familiar with store policy coupons because I use them frequently at other stores. I always make sure my coupons are not expired, and the description matched the item. I also review the policy of each store to make sure I don't run into any problems or hold up lines.

A stray cart by the check out lanes rolled towards me while I was taking a step and I fell forward flat onto their concrete floor and terribly hurt my knee. Dollar Tree refused to take responsibility for their negligence in allowing all these stray carts to pile up which resulted in injuring me. My healthcare was ending so I was unable to get the surgery the specialist recommended for a Meniscal Tear. I am in constant pain. My injury attorney wanted to sue Dollar Tree in small claims court but I cannot afford the upfront cost for an attorney. I am already out a lot of money for all the healthcare I received and my payments towards that before my policy ended.

Cashing out, clerk made no mention of return policy, policy is written on the receipt. Having written there is too late to find out, nothing posted in the store of policy which should be. Just like your mission statement that should be posted. This is explaining your customer service. Oh yeah you don't have that either.

I visited Dollar Tree in Plano after reviewing their Sunday paper ads. When I checked out I had coupons that matched some items, however, the register would not recognize some of them. I was careful to make sure that each coupon matched the item and the size exactly. The cashier said that the register would not accept them. I asked him to put them in manually. He said it was against store policy. I asked him if it was the correct items for the coupon. He said it was but the register would not take it. I told him never mind to put those items aside. He said he had to ring everything else up again and start over.

I would request you to kindly price each item sold over a dollar on the items. People get so confused because nothing is priced. I shop a lot on 86 Street Brooklyn, NY 11214. And the store is such a mess. Every time you step in to the store you find so many u boats on the isles. Cashiers have no option of checking a price if a customer wants. We suggest that you have a price check machine at the entrance of the store, or an option on the cash register which will ease out and avoid voids as cashiers always complain about their voids. Thank you.

I'm employed with Dollar Tree Canada. I'm going to provide minimal details because I don't trust the ethics of the company. I've been doing the job of the full time assistant manager since I was hired but have been receiving cashier pay and eventual part time assistant manager pay. Request that I get the promotion to receive the proper pay for the job I am doing is met with the response "be happy you're getting the hours". They have sent almost 10 managers to this store since it opened all have done nothing but sit in the office and demand others work harder to pick up their slack.

I have no complaint about the employees of this store, all of them are very courteous and helpful. My complaint is about the Manager, I go to the Store at least once a week, and I buy all the stuff that I need and you carry. I take my aunt to the Store once every 2 weeks and she spends over $80.00 every time. I bought the wrong item, and I didn't have my receipt, I just wanted to change it, not return it, and he said NO, because I didn't have a Receipt and that's the policy of the store.

The store I enter is in East Gadsden, Alabama. Of course this not the first time I had this experience. Each time I go in this store to get the simplest thing, the lines are backed up and one cashier. I've put the item back and left. This particular day June 26, 2014, I enter with my godson which he is four, trying to get what I needed and get out of there. Don’t get me wrong, I work in retail and have done it for many years so I know that you not gonna always go in and walk right out. But I suggested that she call someone else being that she had a customer with a belt full of groceries, and she wanted them bagged separately. She told me that she didn't have a line, really!

I got cut off before. Don't know if it registered. Anyway unless you want to be unappreciated, overworked, underpaid, yelled at or written up for bogus crap because they like turnovers so they Don't have to give raises. Or wait until your totally invested into the store for years and decide all who have worked in management for 10 years need to go. They want to bring in younger people to do the job for half the pay. Believe you me, it is not an easy job managing at the Dollar Tree. It's all about the buck. Not the ones helping make the buck. Too many demands. Not enough hands.

I wanted to order bins for my classroom library. In order to place an order online, I had to purchase 36 of them. Online, it was stated that the bins measured approximately 10" by 8". Unfortunately, when I received the order, I found this was only the top measurements. The bottom of the bin measures 7 1/2" by 5 1/2" (not stated online). Because of the bottom measurements, I found these baskets to be too small to hold many of the classroom books. Dollar tree will not refund or exchange the bins for larger ones. BUYER BEWARE: Info for products on the website is limited and you will be stuck with a large number of items if you are unhappy with your purchase!!!

I was in the Dollar Tree in Branson MO. Had 11 of one item. The checkout counted 12 and scanned one item 12 times. After paying, I recounted because I had taken all they had and wasn't positive of the amount. There were only 11. I entered the store and was greeted with "We don't give cash refunds". It wasn't a refund, it was an overcharge. She willingly took my cash. She asked if there was something else I might want. Hum, I got what I wanted the 1st time. She called the someone and told her to charge her for a pop and get her $10 cash. I had to wait until she was done checking out the entire line.

I went to my local dollar tree in Keylargo Fl. When I finished getting what I need there were two check out registers. I approached one register and was told to go to the other by the lady attending this register. Mind you she had a customer that was checking out. When I get to the other register all of the sudden this lady checks out another customer. I can't believe she made me do a line in another register if she was open. I had my baby and my child with me and she made me wait in another line and she didn't check me out when I approached her register. When I finished I went to see her and I ask to speak to a manager so happens to be she was the manager. Can't believe they gave her that position. I will not be going to a dollar tree ever again.

On Monday 3/10/2014 our son visited the Dollar Tree store # 4765 at 790 Powder Springs Road in Marietta, GA. He is high functioning autistic; therefore, he has a job coach who plays intermediary when he applies for work. The assistant manager was told by **, the store manager who yelled from a back room "tell her we don't hire people with disabilities." The clerk/assistant repeated this to the job coach, who informed her that she shouldn't make those kind of statements in a place of business. Then ** yelled, "Tell her it's Dollar Tree's corporate policy. We don't hire people with disabilities." The assistant did this and then shouted the coach down about the store policy/ practices etc.

The only reason why I am reminded of this horrible place is because I received a letter in the mail about a class action lawsuit against Dollar Tree "Deals". The lawsuit was about being forced to work off the clock and I have to say that this is all true. I was employed at the Dollar Tree's "Deals" store in Brooklyn, NY. At first, it felt like a dream come true because I was 19 years old and thought this job would help me get some money. Now I wonder why I lowered my standards to work at that horrible place. Because I had no skills at the time and no choice but to work there. When I was applying for the job, they gave out pens to fill out the application. When I submitted the application to the employer/manager "Troy", he gave me a look and asked why I used a blue pen when that was the only color pen they provided. I was thinking, "are you serious?" He then gave me a short interview.