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Updated review: June 23, 2023
The district manager called me back and I consider the issue fully resolved to my satisfaction.
Original Review: June 23, 2023
I was obviously an inconvenience to the store manager when it was time to check out because it interrupted her on a ladder stocking. I decided to use the self checkout that kept freezing up. While I'm at the self checkout, two other customers get serviced at the regular cash register. Since the self checkout doesn't accept cash, I wasn't able to "break" my twenty. After waiting for the two people that were in line (technically behind me) the manager wouldn't break my twenty. The district manager has failed to return my call.
Reviewed June 13, 2023
All Dollar General stores are nasty cannot push a buggy down the aisle. I’m surprised that they have not been sued over someone falling the store in Ashville Al on US 231 never has anything. Their candy aisle was empty there. Drug aisle was empty. I usually don’t go in there but it was close to the drugstore I use. I have not been in that store for probably 6 months and not a thing has changed. The parking lot was empty the few employees in the store were bitching but I want go back. They don’t even ask did you find everything you needed 'cause they know you didn’t. They run all these commercials. Why I don’t know. Just shut them down.
Reviewed May 28, 2023
This store is so unorganized and nasty! I went in there last week to pick up a few things, you can't get down the aisles to find anything. Also the candy and gum at checkout is covered in dust. Won't be going back.
Reviewed April 15, 2023
Poster board marked $1. Charged $4. Koolaid marked $2.65 charged $3 *5 boxes. Uno cards marked $1.90 charged $8.00 * 2 sets. Was in a rush and did not catch the overcharges until I got home. Deleting the app, marking any emails as spam, and will drive 25 minutes to go to a non Dollar General store that is honest. Sat 4/15/23 @ 10:31 Dollar General 11415 Augusta Rd 29654.
Reviewed March 9, 2023
I have been a couple of this store in Eastpoint Florida for many years. The cleanliness and service and well stocked shelves have gone down significantly. They rarely have anything I want anymore. When you ask for anything they look at you as if you are bothering them Especially John the manager and Tialla. I don't know her last name but she is rude and give looks that could kill. Very disappointed. I think I'll take my business to Family Dollar. Well stocked, clean and friendly associates.
Reviewed Feb. 15, 2023
It is of my opinion that Eckrich made the best bologna, pork chops, ham. Well you previously could go the Dollar General and purchase Eckrich bologna - not anymore. I have talked to the distribution center for Eckrich and they lost their distribution here in Texas. Dollar General let them go. Personally, I think they have to cater to Oscar Mayer, and that most people prefer Oscar Mayer. NOT TRUE! And it is not only the stop selling of Eckrich bologna, but Gilmer, Texas has one of the trashiest stores, I mean every time I go in there - trash and boxes stacked ceiling high. Never can look for anything so much boxes and trash. And sometimes you go in you should have wore your mask, I mean it reeks of a soiled bathroom. Summertime it is so hot, had employees state management will not let them turn the air adjustment down. They never have enough employees - so Dollar General is very guilty of cheap labor, bad filthy stores, and lack of good management.
Reviewed Dec. 10, 2022
Many of the products that are not from the dollar aisles are higher at the register than what the stickers on the shelf reads. It's not just seldom, as it's a regular thing. They aren't higher by a few cents, it's usually a dollar or a couple more at the register. I don't understand how this could go on so long and not be illegal..
Reviewed July 19, 2022
I went to Dollar General store #21839 Mount Carmel, Tennessee and purchased several products and some of the mobile coupons did not come off. I contacted customer service and they would not credit me for these coupons. They used a ** excuse and the cashier was no help. She said if she redone it. I would not get the $3/$15 or the coupons that did apply I would not get credit for. This store has been nothing but a problem and had poor management and Dollar General customer service is a joke. They never help you then just use a lame excuse. This reminds me of why I stopped shopping at Dollar General over a year ago.
Reviewed June 5, 2022
Recently I have taken my business to Dollar General Store. I can still get good deals, and save money on cleaning products, and the workers are friendly and helpful. I am pleased with my shopping experience. I have a couple of other stores I go to when I am in town but Dollar General is the one that saves me the most money.
Reviewed May 28, 2022
It doesn't matter which one you go in. They'll all dirty and cluttered, the people are usually good, but there's too much stuff in the aisles, you can't get through. I mean boxes and products stacked up where you want to buy something. Why do I go back? Because they have what I need and it's close.
Reviewed April 15, 2022
I was using my debit card. And it had money on it. And they told me to wait. And there was 3 cashier people there. And 2 register there. And only 1 open so I had to go to the atm machine to GET the money out of the machine.
Reviewed April 12, 2022
My daughter and her cousins were stopped and questioned, and according to DG it was because they were in the store for an hour, which is "suspicious" behavior. The associate that was working asked my daughter what is in her pockets, to which my daughter showed and answered, “my phone”. The associate then continued with these girls saying she is “really starting to question what is going on here” because they were looking around, picking things up, and putting them back. You know, what most people do when they are shopping!!! She then proceeded to tell them that “they are looking suspicious, and the little girl has a bag with her.” The sales associate refused to give out any manager contact information until she was pressed over the phone and then I stopped in to get it as well.
I have called the district manager Andrew, who seems to not care at all! Not one apology, not an offer to give their money back, because they STILL bought something after all this, nothing was said or done to rectify this when NOTHING was in their pockets. They stole NOTHING! This SD store simply saw 4 Hispanic kids shopping around and thought “this is suspicious.” I asked Andrew if he would like me to share the recorded part of the conversation to which he said “I guess if you want to you can to help paint your side of the story.”
I then asked I then asked him for the VP of sales contact, because of his lack of caring, and he refused to give me any other contact information and referred me to the DG site to fill out a “contact us” form. I’d like to point out that no one else was stopped while they were in the store, just the 4 little Hispanic girls walking around. They did not steal a thing and continued to purchase something. I will not support this kind of behavior and please ask yourself if this was your kid, would you shop here again?
Reviewed Feb. 23, 2022
I attempted to take leave due to a medical issue that prevented me from standing for long. My claim was denied by one examiner, then replaced with an entirely new examiner days later. I’ve continuously battled for weeks to return to work, but when you have an examiner that isn’t helping you at all, it’s extremely difficult. These reviews aren’t lying when they say this company is a joke.
Reviewed Dec. 17, 2021
I have been a victim of harassment. My wife has been recently had a serious burn so I have the responsibility of doing the shopping so I walk in the Dollar General store to purchase some items for the kids' food product. But I go to check my wallet and my card was left at home so I say to the cashier which was the store manager I have to put items back because my credit card was not with me. He proceeds in a smart manner. "What did you get all this for wasting my time?" he says. I say I'm sorry but he mumbles on.
Today 12/14/2021 me and my close friend had walk in the store to purchase some pizza bagel for the kids, sand gauze for my fiance who just returned home from the burn center. As I grab the items to purchase I was told I had to leave and that I'm no longer allowed in the store. Me or my friend. I proceed to say, "You must have me mistaken for someone else." The cashier and another employee tells us to leave and I say, "Why and what have I've done?" The store cashier tells me that it was for the last time I was in the store. I'm confused because the last time I was there I had left my credit card home and said to cashier, "I'm sorry I can't get the items." So I asked again, "Did I say or do anything to any employee at the store?" She says, "No you didn't." But the other employee starts threatening to call police.
But I ask another question, "So you are banning me for leaving my credit card at home?" I say to them why but I did nothing wrong. I said sorry and left. She said the manager said I could not come back to store. Never again. Now if I'm wrong as saying be ** and how I got treated today was the most stressful moment in my life. No one should get treated this way. Never. I couldn't feed my family or change the bandages for my wife burns because the manager took a personal vandetta out on me. I'm 51 years old and sometimes I forget but I will never forget how I was treated at dollar general. I want this to be publish and action taken now. I will send this to every lawyer newspaper that will see my complaint.
Reviewed Sept. 20, 2021
Dollar General Northbrook Blvd North Charleston SC, is extremely understaffed, shoplifting is ridiculously bad, especially in the morning empty wine bottles litter the aisles, you can tell employees are scared. The North Charleston police need to advised of the situation about the theft at this store. Shelves are bare, they hardly ever stay open in the evenings anymore, the trash outside the store is so bad when the wind blows it goes everywhere. Corporate does not Care, or value the safety of its employees.
Reviewed Sept. 18, 2021
I spend roughly four hundred dollars a week in this store and yes I can back up my statement with receipts! Today was the straw that broke the camels back! Cashier was a total **! Didn’t bag half my items! The entire time during the transition she’s huffing and puffing and acting like it’s killing her to scan a freaking can of soup! She had half my items on one side of the counter the other half stacked on the turnstile NOT in bags. Again she’s moaning and groaning. I even asked her if she was sick. She didn’t even answer me! I literally would have waited if she needed to use the restroom or something but no she literally has the disposition of a stale piece of bread!!! I will not return to this store… not that they give a **! I have heard them talk crap about other customers who ask about coupons etc… And the store is FILTHY!!!!
Reviewed Aug. 27, 2021
Had wonderful experience shopping at Dollar General today around 9:30 a.m. in Rector, Arkansas. The store was clean, well stocked and in great order. I ask two different clerks where two different items were and they gave great service. It was great shopping experience to be able to find the things I needed in an expedient manner. I really enjoyed shopping there!!
Reviewed Aug. 24, 2021
I went to Dollar General located in Southaven, MS. Store on church and near Hwy 51. There was absolutely nothing I was looking for, so I had to improvise. Got the materials and went up to the counter. The male employee was doing everything he can to satisfy his company and customers. They absolutely did not have one bag for me, so he personally made me some bags. He took initiative to go buy bags at Sam's with his own money, so customers would have bags.
I'm a combat veteran and I salute this man and we need more people like him in the business world. He would fit in the military just fine. This man was all over the store doing everything and I mean everything so he would have a job to support his family. This is a hardworking man just trying to put food on the table and roof over their his for his family. This gentleman should be recognized for what he has done and what he's doing. I salute you and I will continue to go to Dollar General because of his kindness and his fight within him. Thank you my friend for helping me with my family.
Reviewed Aug. 23, 2021
This is about store # 18193 Old Town Fla. This store when opened was a god sent and was always stocked and organized. It now is not even worth stopping. Shelves always empty, filthy parking lot carts at the end of the building instead of by the door. This all happened when PAM the original manager got fed up with your lack of business & employee needs and left. This store is a joke and a inconvenience. And they blame you. We all who live here really need that store but it is not even worth going there anymore. You should keep a better watch on your stores.
Reviewed Aug. 11, 2021
The store on the corner on Winn and Remus Rd said they opened at 10 but when I arrived there was a lady standing outside looking in to see if anyone would come unlock the doors. When I walked up there were store lights on but the doors were locked. Tried to call and it just went to voice mail. There should have been a sign saying you were closed for the day. Or if someone was there it would have been nice for the doors to be open.
Reviewed May 19, 2021
We have 2 older stores and they are filthy and overstocked with products overflowing into aisles. You cannot get a shopping cart down the main aisle, it's horrible. Workers didn't even know there was an app where consumers could buy and pay online and pick up curbside.
Reviewed April 11, 2021
For weeks now every time I ask to get the key for restroom I am told it is out of order..Is this some sort of Covid19 preventative policy?..There was a dirty diaper and excrement on the parking lot just a few feet away from entrance to the store..Is that saying something to you Dollar General?
Reviewed March 29, 2021
This is a review of the Dollar General located at: 3800 Us Highway 76, Young Harris, GA 30582. The store manager has had such a nasty and a poor attitude now, on multiple occasions, that this store has lost my business. The store manager also does not respect the personal boundaries of the customers. Particularly due to COVID-19, this is definitely not a time to be in the personal space of others, to the point where you are not only being disrespectful, though also, careless and unconcerned about the health of others.
This store definitely has no standards set for customer service, or, for taking precautions with customers due to COVID-19. Though it's not just the store manager, the other managers and employees are often blatantly rude as well. And a lot of that probably has something to do with how badly the store manager treats people. When the store manager sets a bad example for customer service, often, their employees will follow that example. It's not hard to see why this Dollar General has such a high turnover rate with their employees.
Reviewed Feb. 19, 2021
The shopping in the store was very nice and the service was excellent. The staff was friendly and helpful. I had a great experience with not having to go around stuff in the aisles. The place was very organized.
Reviewed Feb. 18, 2021
While I was in line waiting my turn to pay for my items I observed a very rude lady scream at another customer. She made this girl about cry. I was watching the entire thing unfold before the outburst. The woman that was being mean apparently is an assistant manager or manager. Her name was Autumn. I could not believe this woman yelled at this poor girl for no apparent reason.
So I also had a situation with Autumn. I was in the aisle that she was stocking. She had it in disarray. She was blocking the aisles so I politely excused myself and she made a 'sigh' and said go around then wouldn't get out the way and I said I wanted to get the item off the shelf. She got very aggressive and had an attitude with me.
This store is ALWAYS in disarray. There is never stock on the shelves but yet bins are blocking aisles full of stock. The manager/or workers is ALWAYS outside propped up smoking. They need to get rid of the manager and clean this store up. It does good business and gets busy and so it could be a real money maker if you had some management that cared.
She was rude. I have never in my life been treated in this manner. I felt so low life.. NEVER IN MY LIFE HAS SOMEONE TREATED ME LIKE THIS OR HAVE I HEARD A MGR TREAT OTHER CUSTOMERS SO RUDELY.. Please don't let her do this to someone else.. She was extremely verbal, I asked her who she thought she was talking to. As a customer I shouldn't get attacked as she shouldn't be treating customers so poorly.
To ensure I have the right person this lady has tattoos, dark hair and was working around 4:00 pm on Wed Feb 17th @ the Millersburg PA location. I believe her name tag said Autumn. She was snippy with an older cashier and I saw her name tag. Please help this store. I'd love to shop here but due to this incident I might have to refrain from coming here.
Reviewed Jan. 10, 2021
It plainly states on the door masks are required. No one but the cashier and myself had a mask on. I have lost two people in my immediate family and have several people sick or in the hospital with COVID 19. Someone needs to enforce what they put on their door. If you’re gonna let him come in without masks take the sign down so the people that has mask on will not have to be in there with them.
Reviewed Nov. 14, 2020
Boxes of stock all over the floor and this is not safe and you can't hardly shop with boxes in the way. While the manager worrying about how many small Lysol you can purchase he need to focus on putting up the stock so that no one gets hurt and clean up the store. Trussville Dollar General.
Reviewed Nov. 5, 2020
I don’t know about all of Dollar General’s but I am referring to the one in BEAR, Delaware. This store is absolutely horrible. One day I went in there and I had several bags of items I spent approximately $50 dollars in the store & one bag I had Christmas lights; I get home and the lights are not in my bag! I go there the next day and they say that the lights were not left. They don’t know where they’re at.. So I was out $10, plus he would not let me use a “save now” coupon.. He (MICHAEL) is rude, lazy and doesn’t pay attention to what he is doing and messes up orders.. I call corporate and the regional manager of Bear was just as bad! All she says was sorry! Well I am still out $10!!! So Done with the store. I will never ever ever ever ever step foot in that store again. They are out to steal money from their customers and they’re so rude!
Reviewed Oct. 23, 2020
I always come to this store to purchase my detergent. The cashier did not speak when I walked up so I spoke to her first. She barely opened her mouth. After she finished ringing me up, I asked if she could put it in a bag. She stated rudely that the bag is too thin. I replied the previous cashiers would always double it for me. It is easy for me to carry. I am a senior citizen. She rudely asked another cashier to finish checking me out and walked away. I couldn't believe her attitude to a senior. Customer service is not what it use to be. Dollar General need to try their staff on customer service. Without the customer, they have no business!!!!
Reviewed Sept. 11, 2020
My Fiance was checking out in our small town with a personal check from my acct. He was unable to use the check as he inadvertently forgot his photo identification at home-as he was about to leave to head home for his ID an extremely kind woman came out and offered to pay our bill! When he stated he would be right back she said "No, I just want you to have a good day!" Amazing act of generosity and we most certainly appreciated this kindness and will pay it forward when an opportunity arises. Thank you New Lisbon, WI Dollar General! :)
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- Dollar General
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