Burlington Reviews

They made up some story that they would get the buyers from Liz Clairborne to contact them to tell me where I could repair the coat. Well, I waited and waited and, guess what: nobody called. What a surprise.

I called the manager of the store and informed her that I would be willing to pay for the repair myself if the store would be willing to give me a voucher for the cost of the repair. Absolutely not. Period. I will never, ever shop in a Burlington store again. A bargain ended up being a costly purchase.

Leona (dept. mgr.) would not credit my credit card and told me I had to take store credit (almost $800). I was also told they couldn't get another piece in stock for 12 weeks. I asked for $60 off the purchase since it was their fault that I had to go through the expense to rent the truck. If they would have checked the merchandise before, none of this would have happened. She would not issue this discount. I asked if the piece could then be shipped to my house. This request was denied. She was not flexible in ANY way.

I can't seem to contact the right people. I contacted Joyce in headquarters in NJ and she was not helpful and was rather abrupt. I'm pregnant and due in 4 weeks. Please help! I also cannot afford the expense of picking up this furniture again and I don't want to deliver my baby prematurely over all of the stress they're causing me!


Economic - out $60 to rent the truck

Physical - they're stressing me out! I need a dresser/changing table to bring my baby home to, and in less than 12 weeks. How could it take this long!?

She took my credit card and swiped it and I went home. The 2 days I had the pump in sat in the baby's room unopened. I kept thinking that I paid a little too much for the pump, and thought I could find something a little cheaper. I went on July 12, 2004 to try to exchange the pump for something cheaper. I cashier told me I couldn't get an exchange because it was a breast pump, and that once the box was opened, I couldn't exchange it. I told her the box was new and I hadn't touched it, and showed her the receipt with the date and time. Not once did the cashier mention that I could not return or exchange the pump before I purchased it. I asked to speak to the manager. I spoke to Diane O'Brien, and she stated I couldn't return the pump because once it was opened, I couldn't return it. I told her it was unopened and I just wanted and exchange or store credit. She stated I had opened the box, and it's a state law that they can not take returns on a hygenic device, such as a breast pump. I told her I hadn't touched the box, and showed her the receipt.

She continued to accuse me of opening the box which I didn't do. I told her, so in fact your store sold me a used pump because the seal was broken when I purchased it and did not want to put my 7 day old baby at risk for any illness to at least exchange it for a sealed box. She insisted that the store sold me the pump with an unbroken seal and she would not exchange the pump for another. I called corporate and also reported Ms. O'Brien to the Ameda breast pump company as well. My sister went into the store after I came out with my cell phone and took a picture of the same broken box that had been on the shelf since July 10th that was still on the shelf.

I do not want to purchase ANY other merchandise at Burlington and I should not be obligated to do so. THe store mangagers were unnecessarily rude and arrogant and should not be in the retail industry if they are unable to sufficiently handle consumer issues and concerns or deal with people in general.

I took the suit back to the store yesterday and Alice told me she could not do anything about it. I think this is bad for customer relations and am seeking satisfaction. The suit is worth $227.59.

I am out $89.99 and stuck with a coat I don't want. Now I either have to take store credit or eat the money I spent and forgo the credit since I don't want to shop there again. Forcing a customer to continue to shop there because the customer bought something that doesn't fit or they have decided they don't want is ridiculous. It has the opposite effect on the consumer.

The supervisor came back and said that they would have to call a lady named Phyllis in their corporate office to get approval for the coupon. At this point I became extremely upset because they looked like they were not willing to honor the coupon. I then told the cashier that they were very difficult to do business with and I would not be making any purchases then. I then left the store empty handed.

There are too many other reputable customer-friendly retailers in this country who would cheerfully refund your money for a return w/receipt and store tags still attached for me to ever spend another dime at Burlington Coat Factory. Burlington, if you are listening, or more importantly if you CARE, take note. Retailers 101 should teach you that customer satisfaction should matter.

As a side note, the cashiers were playing football at the checkstand while they are checking out customers. Yes, you heard correctly, I said football. The customer service is horrible. The cashiers are rude and if you ask them a question about something they act completely put off that they have to go through the trouble of helping you. This isn't the first time I have been treated rudely by Burlington Staff. My mother-in-law says they have treated her rudely and were also playing football another day that she was there. I understand that Cashiers don't make that much money and they may feel disgruntled about their job, then they should find another job. I don't think it's fair to your customers to be treated poorly.

I went back to the registers and talked with "Andrew" the Customer Service Manager. He would not give me his last name. I told him what happened and said I would like my $10.00 along with my bounty which by law I am entitled to. He told me I would not be allowed my bounty because this happens all the time and it is not law. I told him the sticker on the car seat did not ring up correctly at the register in which I was overcharged and YES I was entitled to my refund AND bounty. He refused and also said my $10.00 I was overcharged would be on store credit and NOT refunded in cash. I told him that the overcharge was an employee error and should receive my $10.00 in cash not store credit.

I asked for the General Manager and he refused to get him/her. I ended up running into the store manager as I was walking back to the baby department AGAIN and she gave me my $10.00 but NO BOUNTY. I am 9 months pregnant, very tired, in tears and had my 16 month old daughter with me. This hassle required me an extra 1.5 hours in the store and should of been allowed my bounty since it is law. The price tag was affixed to the item, the sale was done by scanner, and I have the receipt. The 3 circumstances in which I should receive it.

Elizabeth should report this to the Michigan Attorney General. She can find the address in our directory of state and local agencies.

I swear they are the worst store. I will never shop there and I would never recommend anyone shop there unless of course, You never wear the things you buy and of course if you are psychic and know that the boots you buy will rip down the seem within 14 days of purchase, even though you bought them for another season. They stink.

I've shopped from Nordstrom to Walmart and have never had a retail problem that even comes close to this. Working in the retail business myself I can't imagine what kind of customers would return to shop at a business that practices such poor customer service. Forget, for a moment, the "policy" that this store or any store might have. Wouldn't it have been just as well for them to exchange my item? Now I'll never go back and let's say they lost the entire $30 that I spent on the one jacket [if they'd exchanged it], I still probably would have returned in the future for purchases 4 times that amount. It must be nice to have a corporate office that will back the decisions made at store level [our manager, on the other hand, has been over ridden at times] which only makes Burlington Coat Factory a nice place to work, but a horible place to shop.

My husband and I are not low lifes, in fact we are both officers of the law which made me even more furious with this ridiculous store policy. She told me "a lot of stores carry these", as if I were trying to steal from them.

Aside from the cost of the coat, the cost of my subway rides to the store 3 times and the cost of my phone calls to Burlington NJ, I have been treated in a rude and disrespectful manner. The blame for the ruined coat was placed on me and my dry cleaner. I want this claim recorded so that other consumers can be aware of the poor and rude treatment I have received from Burlington Coat Factory and that Burlington does not stand behind the quality of the merchandise they sell.