Burlington Reviews

My husband gave me a Burlington Coat Factory electronic gift card on March 27th and on March 30th it was fraudulently used by another location in another state. Fraud was determined when I tried to use it and management notified me at the register that it had a zero balance. A case was supposedly opened but I was never contacted by the department responsible for handling this at the main location in New Jersey as promised and was not refunded as promised either. When I tried contacting the department in New Jersey I was only transferred to voice mails and was never offered information on helping me resolve this situation. I finally had to file a claim with my bank, and when my bank called them on conference call with us, they simply sent the bank to another voice mail which they were not pleased with. This situation only made me feel like a victim twice since I wasn't received any help from Burlington Coat Factory either!

I purchased a baby shower gift on 03/21/15 for a shower that was to be held on 04/12/15. There was no indication that the item I ordered would be delayed or that it was on back order. When I had not received any additional confirmation beyond the initial order, I contacted them on 04/03/15. I was told that the order was still in process and that they would have to send it to a supervisor to find out why and I should receive a call back by Tuesday 04/07.

On the 25th of March I tried returning a travel luggage I purchased for an overseas trip. I first went to the store to enquire about the return policy without the luggage since I had lost the receipt. The associate kindly told me just to bring it in. I then sent it in at 5:37 pm as required and to my surprise I was met with the most rudely and unprofessional Store manager. This location's address is: Burlington Store 139. 6303 West Broad Street, Richmond, VA 28230-2009. I bought the luggage for $99.99. After carefully reviewing the company's policy on returns, I find that I have complied fully and deserve to receive a cash back or a store credit.

I ordered baby shower gifts from Burlington Coat Factory online back in early February that should have been delivered in time for the baby shower which was on February 28th. I live in Connecticut, and the zip code was completely entered wrong having the products lingering in California. I put the picture of the product inside the baby shower card to let this person know that the gift would be late but they would get it. As of February 28th the products are still lingering in California, the delivery date stated March 16, 2015 which is today and I still DO NOT HAVE THE GIFTS.

I rolled twelve pair of jeans to the dressing room in a cart. I waited for assistance. No one showed up so I read the sign and it said only 6 items at a time but you are welcome to try on more after you return the 6. Soon as I took my six pair of jeans in the room a lady came and yelled at me while I was in my private room. She said, "Don't forget to bring out all of those jeans when you're finished," which meant she really wasn't doing her job because she didn't know how many pairs I had. Anyway I opened the door and said, "Excuse me, would you like to count because I waited for you to arrive but now you're stalking me." The managers and the loss prevention people told me to leave the store when I tried to report her.

I have had a truly HORRENDOUS experience with this store! If I could give negative stars, I would. I ordered a nursery dresser almost a month before my baby was due. They told me that it would take 6-12 weeks to come in, so I was prepared to not have anywhere to put baby clothes for a while. However, when the 12th week finally rolled around and I still hadn't heard from the store, I called to ask about it. The first response I got was, "It's here. We called you a month ago, but your phone wasn't working.” I haven't had any problems with receiving calls or messages on my phone. Whatever. I asked how big the box was so that I could make sure it would fit in one of our vehicles to pick it up.

I went to Burlington Coat Factory in Syracuse N.Y. in Destiny Mall. I had a return and when I got up to the register and took the clothes out the bag the guy Jason was saying, "the Jets, oh no we don't like the Jets" (LOUD). So I had another return with a different receipt and Jason said (LOUD), "Wow she shops at all the Burlington," and started saying, "I shop in Rochester, Clay etc." When I'm making a purchase or a return I don't need for no one telling my business where I shop. That is not the whole store's business. Please train your staff on how to conduct business and learn how to talk in a normal voice. When I left there I felt like I never wanted to shop there again.

I had went to the Nashua NH location because they are a larger store and have more of a variety. I made two trips to the dressing room, the first trip no one was working the floor so I went in, tried things on and came out no problem. My second trip all of a sudden two Spanish-speaking women whose names I didn't get were working the dressing room. They had no personality, they kept talking loudly in Spanish and when I said “Hello” they brushed me off and then yelled at me for not waiting to be let in to try things on. When I did wait and say “Hello?” So I brushed them off and went in, not even five minutes in the dressing room my door was kicked open by one of them who didn't even knock to see if there was someone changing.

I have visited the Burlington store on Pine Island and 595 in Davie, Ft Lauderdale, FL area 3 times in the last week. From the first purchase I had to return a pair of earrings that broke the minute I tried them on, I took the merchandise back to return and bought a lot more merchandise. There was a long line because everyone had to wait in the line whether they were returning or buying, which doesn't make sense! Why they don't have a separate line for returns I don't understand, just one would make sense! I blame that on management!

I ordered a snow suit for my daughter online. I paid with my debit cards and everything was good. Three days later while I'm waiting for it to come I get a message from Burlington coat factory telling me the snow suit is no longer in stock and that my money would be refunded. I'm still waiting for it. The worst service I after received you wait three days to tell me it's not in stock but sending me emails every day with my tracking number. Now I have to wait 3 to 5 days to get my money back and I still haven't received it.

On 12/10/2014 at 12:30 PM, I returned an item satisfactorily, after waiting in line for 10 minutes at the Billerica Mass. store. Then I decided to do some shopping before returning home. Unfortunately, all the shopping carts were sitting outside in the parking lot, and customers were waiting for people leaving the store, asking them for their carts, which worked some of the time. Because of the heavy downpour of rain outside, I decided not to go looking for one in the crowded parking lot. When I asked why the shortage of carts, an employee told me that the "man, who retrieves shopping carts from the parking lot is not working today - thus there were no shopping carts available."

I've shopped at Burlington CF for years and mostly been satisfied. However today I went into the Ontario Mills Store to buy my 7 year old son a jacket. Needless to say I'm on a budget so when I found a decent jacket on the shelf with a $14.99 price tag on it, I was relieved and happy. The price was in the clearance section with a hand written sticker on a security device. It also had an item number on it. At the register the cashier (Davina) rang it up as $49.99 way more than I had and way more than I was expecting to pay. I told her the tag says $14.99! She then pulled the security tag that was completely covering a second rage with the original price tag. It was completely covers by the security tag with the the handwritten price on it. I asked to speak to a manager. As soon as I did this Davian rolled her eyes and became very rude telling me that anyone would know the price could never be $14.99.

Please avoid this store. I bought three pair of jeans for my son, he had outgrew some of his school jeans so I really needed to get him some new ones. I bought some in another city. The closest one to us is about 50 miles away in Kingsport, we were in Knoxville Tn, so I stopped and bought three pair of jeans, came home, he wore them that week. The weekend came and I washed all three pair of jeans with the rest of his school jeans and some of his underwear and socks. The black pair of jeans faded to a light purple, and turned all of his other school clothes to purple and his regular jeans have purple streaks all over them. I called the store and all they offered was a refund for the three pair I bought and a 10% on any other clothes to replace his ruined clothes. I have to throw away 5 pair of jeans, 5 pair of underwear and 5 pair of socks. Now they want me to buy more clothes and only give me 10% off.

I placed an order with Burlington Factory on 11/28/14. On 12/3/14 only one box was delivered. When I checked the tracking numbers it showed both packages were delivered. Now nobody knows where the second package is. On that same date, I received two other packages from two different merchants and nothing was missing. I hope Burlington Factory does the right thing and do a full investigation with FedexSmartShop. Someone stole that package.

I had 3 coats in layaway. But was only getting one out. The manager canceled the layaway out, I bought the 1 coat. She gave me a receipt showing I would be credited in my bank acct $203. That was 11/10/14. It is now 12/05/14 and still no credit.

I placed a large layaway at Burlington Coat Factory in Pearland. I went to get my layaway out and waited over an hour to find out they duplicated the number on another layaway box and ultimately couldn't find my layaway. Two managers were called over. One manager went to the back to try and locate my box while the other one proceeded to help me retrieve my deposit. She kept complaining that she never works the front and didn't know how to get the register to work - very shocking since she was the manager. The other manager came back and told me that he looked everywhere and couldn't find the layaway and now I had been in the store for nearly 2 hours. VERY UPSET. They acted like I was going to be ok if they just gave me back my deposit and I told them I really wanted the layaway. They gave me the money back and failed to give me back the layaway fee. I told her I need that back as well because it wasn't my fault that they lost my layaway. NEVER AGAIN. I barely shop here but now I will never shop there again.

I ordered 2 coats on November 3, 2014. I received an email on Nov. 7th informing me that my order was on its way, track **. I called on Nov. 18 because I didn't get the coats and track # doesn't work. Cust. serv. said they will call back, didn't. Nov. 20, called back and they keep telling me track # doesn't work and to wait. I still haven't received my coats. I sent an email to the executive office on Monday and no one has called me back. I don't know what to do to get refunded or who to contact. I live in Jersey City NJ. I need the refund in order to order a coat from somewhere else. I just had a kidney transplant and I can't go to the stores because my immune system is suppressed and I can't get sick. I paid with my debit card from TD bank.

I bought 8 items online on 11/15 for $170.90. On 11/18 I got an email from Burlington that my order has been shipped in 2 different packages. Gave me 2 tracking numbers. On 11/21, I got one package that had 3 items. I tracked my order. It was showing that USPS could not find my address as zip code was wrong but I got one package. I called the customer service. Rep told me that "my supervisor will call USPS and will find out what happened to other package and will call you." I did not receive any call so I called back on 11/24 morning. This time rep tells me that "oh that tracking number was wrong so my supervisor has to find out the correct tracking and will send you an email."

I bought three coats from Burlington, one was too small so I returned it. It has been over two weeks and no refund. I have tracked the return shipment and it was delivered but they still say they have not received package. I have sent tracking number and have call USPS and they also have record that package was received so now the sups is investigating the situation. I have never had this many problems with returning a product. Never again will I shop online with Burlington.

I've shopped in Burlington Coat Factory for a long time in different states, this particular one that I went in - I could not find anything. Nothing was organized, everything was just thrown all over the place. Stuff was on the floor and when I spoke to a sales associate, she said "Miss I'm sorry we are just trying to get things together," but since then I have returned and is the same way. I refuse to go there anymore.

This store is a scam. I ordered something online and paid via paypal because there was a location nearby in case I needed to return it. Plus the store is so unorganized it is easier to refine my options for what I was looking for online. Well it's actually caused more hassle in the long run. The item did not fit and when I went to return it to the store, because the online return policy is so hazy it makes you think you can return paypal items to the store for a refund, the rude lady said she can only give me store credit. I was told if I had paid by debit or credit online I could return the item for a refund at the store but because I used paypal---which is essentially a debit card, I had to mail it back and pay for shipping. How ridiculous... And the whole point was I did not have my packing slip or the address for the return!!! Online it says they could just use my shipping confirmation e-mail to do the return. What a ripoff!!!!

A long time ago, when Burlington came to Stamford, CT, I went in to shop and look around. I overheard someone trying to return something. The customer was being told that Burlington only gives store credit on returns. So, I walked out and did not return until this weekend, when I purchased some items online. I purchased the items believing that I could return them at the local store, which I can. I thought this was good because the return policy at the stores has now changed...they give you back your money the same way they receive it. So, I thought I would receive a credit to my charge account.

Made a purchase on July 21st, returned it on the 22nd. Paid with a check. I was told I would have my refund within 14 business day, and I'm still waiting. Stopped in the Castleton store and was told by Manager named Cory if it hadn't came by Aug14, to come back to the store and he would refund my money. Went back to the store and Cory had left. Spoke to a NASTY manager named Tim, he was very rude and nasty, basically calling me a liar. He would not refund my money and had the nerve to say it would take 4 to 6 weeks to get my refund. I WILL NEVER SHOP AT YOUR STORE IN ANY STATE AGAIN.

I have been at store 08/10/2014 at 6:20 pm buying some merchandise and all the Cashiers' lines was so long without end. I asked Miss Esmeralda (who is CSS) at store to do something about it. Instead she continue to collect hangers and said the Cashier is under training and ask me to change the line. Unfortunately all the lines was extremely long. She suppose to call more cashiers and of course to open new cashier line and help us and not to laugh and watch how the customers are piss off. I used to live in Green Valley for 5 yrs and never had bad experience as in Sahara location. That locations I believe is the busiest, so they need professional, experienced cashiers and Supervisors - who know how to handle the situations like this one. Esmeralda does not have the professionalism in her. I got the feelings that she is more happy if the store is empty to have more time to talk about her personal life instead to do her job obligations.

I received the most HORRIBLE and HUMILIATING customer service at The Burlington Coat Factory, located in South City, an hour ago. I came to the store to pick up my layaway merchandise. I purchased (2) nightstands, with drawers. The associate (with purple hair) who assisted me with my purchase could not find any other associate available to bring my nightstands to the front of the store, so she went and located my items, brought them (one by one, by hand) up to the front and sat them beside me. No additional help was given or offered to me to load them into my vehicle.

I tried to return a suit that I wore once. The seams on the jacket ripped everywhere it was dry rotted. I had to settle with twenty dollars less plus store credit even though I paid cash. This is the second time this has happened to me. I bought a coat that was dry rotted and when I cleaned it, it tore apart. Since they didn't have another one I lost forty dollars. This was it for me. I will not shop there again. Their customers come last. They will not last - very, very bad to business.

Store in Ontario - Loved shopping at this store. Had all the things I was looking for and more. The employees were very helpful and so friendly. I thought this was a no longer important to companies, but BCF has restored my faith in retail.

These rats don't give back your money. Let's say you buy a RC helicopters and it's broken when you open it and you want a refund and these rats won't give you back your money. That's **!!!!

BURLINGTON COAT FACTORY had seafoam green curtains which I ordered 6 pairs. When they arrived they were dark gray. Then they said that they 5 more pair and I ordered them thinking the first ones were a mistake. I can't pay postage and they never answered my emails. I took them to store in Webster after many snickers they said they would take them back for 7 dollars less than I paid for them. They said they were reduced but I got the very last pairs FRAUDULENTLY pushed of on me. They gave me a number to corporate.

I shop at your Pearland store and I am terrible with keeping up with my receipt, however every time I go in with a return, there is a different store policy. I always pay with a debit card and simply want it credited back to the card. Today they told me they would have to give me a store credit or a gift card. What the hell is the difference. I don't want either. In the past they would just scan the card, find the item and refund. I totally get change and growth, but consistency is what drives your customer base. I love your products but sometimes they don't work out and have to be returned or exchanged. I would just like to know that will not be a problem every time I go. I am very frustrated right now and will go home to look for the receipt. Not sure if I will continue to shop there or refer anyone. Your attention to this matter will be greatly appreciated.

I work close to the store located in Lawrence, NY so I frequent this store during my lunch period. I have to say that from my experience, the employees including management are quite rude and not pleasant at all. Just yesterday, I went to the store during my lunch hour to return curtains that I had purchased only a few days prior. I had forgotten my receipt back at the office so I just wanted store credit to avoid having to go back.

I just received the ABSOLUTE WORST service from the clerk at the cash register at the Burlington Coat Factory in ANNAPOLIS. His name was BUTCH. My family and I have been shopping at this Burlington for over 15 years and have never experienced something so rude. We had picked up a boys dress shirt from the trays that say $2.99 and up. The dress shirt inside the original packing would be about $9.98. But the shirt we picked was out of the packing and without the tie. So I just told the clerk, Butch, that we picked it up from the $2.99 and up rack.

The Burlington Coat Factory in West Mifflin is not worth it. The management sucks. Rude cashiers and employees. The manager Laurie is a complete ** and also cashier Kayla ** and others. The ** manager Laurie cannot control her workers. The clothes even the designer ones fall apart and break easily. I rate this Burlington Coat Factory a 0 mostly because of the employees who work here. Also they do not hire based on equal opportunity employer guidelines as they claim. Do not shop here. If you want to go to Burlington go to another one.

I purchased the Kol. Baby Bassinet online. There is a recall on this item so I did not open the box. I took it to the store, but they refused to return it stating it is not a stocked item in their store so it has to be returned by mail. There is no information on the packing label identifying where to return the item. I have been trying to contact customer service and left numerous phone messages and sent several emails, but have not received a reply. I am so frustrated and disappointed in Baby Depot/Burlington Coat Factory customer service. I will never (I said NEVER) buy anything from them online again.

It was to be delivered by FedEx. They delivered my packages to the USPS local office and now the USPS says it was delivered. I have been at my home and received normal mail. They can't find my packages. I am beyond livid. I ordered clothes for a vacation and now the night before I am to start it, I have to go shopping. This is just ridiculous.

I ordered a plus size small coat from Burlington Coat Factory online on Feb 15th. I finally got the coat in the mail on the 25th, 10 days later. The coat was a REGULAR small not a plus size small. I'm a medium in regular sizes so the regular small fit me, it was just snug. As soon as I tried to zip the coat up the zipper popped right off in my hand with minimal/normal force. Apparently, Burlington Coat Factory can send you whatever damaged merchandise they want and get away with it. Don't waste your time or money on this place. They need shut down! This is stealing! I'm filing with the BBB.

I got a pair of pants for my grandson for a Christmas gift; it be so crowded after Christmas so I allowed the crowd to die down but when I called they said only 30 days. I still had the tag on them, but when I called Macy, they told me to just bring the once back with the tag I brought from them. You would think they would say no but the one I thought would say no said yes.

DO NOT SHOP AT THIS STORE EVER!!! EVER!!! NEVER, EVER!!! Did you know if you buy something at Burlington, and the merchandise is defective - falls apart the next day - you cannot get your money back or even a store credit! It's tough luck on you, poor consumer. They do not stand behind their products. They only give refunds if you return the item within 30 days in sellable condition. How is that possible if the item falls apart? Burned twice by this store, on two similar items that were both defective and unusable in a short amount of time. They say they're an outlet store and they buy overages, so it's not their responsibility if things are defective. And they will not budge. BUYER BEWARE!

I made a purchase at the Lynchburg, VA store on 12/10/13. On 12/15/13, I returned 2 items of the 4 I purchased and requested to have a check mailed to instead of a gift card because I didn't want to be obligated to buy anything else there in the future. January 6, 2014 I went to the Lynchburg store to tell them I have not received my refund check yet. The lady said it takes 14 days after a return and counting the days, minus the holiday that maybe it was sent out near the 3rd. She made a copy of my receipt and gave me a number to call. I call that number and just get a recording saying if there is a need to speak to someone, leave a name and number because all lines are busy with customer. I woke up 3 am. just to go to the bathroom and called that number and got the same, busy with customers. So on January 11, 2014 I went online and did the customer service thing and they wanted my transaction info. Later that day, I got a response just saying "your check was mailed December 27, 2013". Well I have not seen a check. No other mail has been misplaced during the busy holiday. I called again and now I haven't got any response.

I have been very dissatisfied with Baby Depot from the moment my daughter registered. At the beginning, while registering there was no one to assist her without a very long wait. Then, after doing the majority of her registry there, when people tried to purchase items, they were no longer available or out of stock, discontinued, etc. When some people were finally able to purchase things and I tried to return an item, the customer service was non-existent. The persons in the store would not take the item back because they had not had this particular pattern in their store, regardless of how many times I tried to explain that it had been purchased online.

I bought my wife 5 blouses and a leather vest as well as other items for Christmas this year and to avoid going from store to store returning items I bought everything in one store. Burlington in NY Lake Grove was our favorite so we figured the new one here in Ocala must be just as great. WRONG!!!! To return items in this store without a receipt was somehow impossible. The Manager was this nasty little very angry type whose authority truly went to her head. She informed my wife that without a receipt there was nothing they could do. Then said to her sales associate to put the items we were returning, in a bag and have a nice day... In other words, **.

In my last review I talked about the poor customer service for the West Mifflin PA Burlington Coat Factory. The inability to return a pair of jeans that I had gotten for Christmas with no receipt or tags, however I stopped at the Bethel Park Burlington Coat Factory on my way home from work on 12/30/13 and the customer service was a 360 turn around. The service desk still said the same thing about receipt and tags but the manager tried to look for the same pair of jeans in the store and when she could not find them, the numbers from the website were typed in on her register and there was a pair in the store. I was able to exchange my jeans and had a pleasant experience considering the rudeness I experienced in my last post.

On 12/11/13 I purchased several items at the Spokane, WA Burlington store. On 12/12/13, I returned several items expecting a refund. When I bought the items on 12/11, I paid with a personal check. The check was verified electronically so I thought there'd be no problem with a refund. Boy, was I wrong! The clerk offered me an "in store" credit. I said, "No, I'd like my money back." The clerk said my check had be forwarded to "corporate" for verification and it would take up to 10 days to get my money back from "corporate". What could I do?

I went to the West Mifflin, PA Burlington Coat Factory to return a gift that I had received for Christmas just a few days ago. I didn't have any tags on the gift and I never got the receipt for the gift. When I tried the jeans on that I had received they were too short so I just wanted to exchange them. Note that the return policy online states that the item must be returned in new unused condition. It does not say anything about needing the tags and it also says without a receipt the customer will receive store credit and you will need your ID or driver's license. The cashier at the customer service desk said she has never seen the brand of pants before as well as the store manager. I went and looked around the Men's department to see if they had any in stock which they didn't.

I ordered a pair of shoes online from Burlington & it was advertised as the last in stock. When I received the shoes, the box was labeled as a size 7 by the manufacturer but Burlington had their label as a size 8.5. I took the shoes back to the store hoping they would have size I needed there but they had none in stock. I was given a store credit refund but not of my shipping charges. I emailed Burlington & asked them to refund my shipping charges since they made the mistake in labeling the shoe size & they promptly refunded my shipping charges.

Before Thanksgiving my boyfriend, two daughters, and myself went to the Machesney Park store to purchase winter coats. All of the coats were on sale but the selection and brand variety were poor. Anyways, we purchased our coats and went home. Within a week the zipper on my oldest daughter's coat had broken. We went back to the store to exchange her coat. Our customer service experience was significantly different from our previous visit. The cashier was rude and seemed to be impatient with us. She also questioned the fact as to whether the coat was actually purchased from that store chain. I had the receipt with me and she thoroughly examined the receipt and she still had doubts. She exchanged the coat for us anyways but told me that their "policy" states that the original tags must also be presented with the original receipt for a refund or exchange. This is new. I have never heard of a return policy that required a customer to keep the tags.

I went to make a layaway and the cashier would not attend me. She let others pass before me so I left the $200 worth of stuff. One of the guys in line told her I was there first and she simply said I’ll attend you first. This happened at the Cayey, Puerto Rico store around 12pm.

I ordered an item from Burlington. I received an email stating that my order was shipped on 12-3-13. I kept trying to track it with FedX. I finally called FedX today and they said they had no record of this item with that tracking number. I called Burlington and they appear to be closed today due to the weather. I just wanted to find out what the status is and when they thought I could expect it. I was told to call them tomorrow, which I will do. I can tell you that I will never order from them again. This order was never shipped, but they took my money on 12-4-13. This is not good business practice.

I place my order on 12-4 and till this day, I have only received 1 email confirming my order but I have not received anything about my order being processed. When I log into the website and go to my order history, it says I have no orders. I tried email and calling them and I have had no response!!! I have never experience anything like this. This to me is horrible service!!! I am beyond frustrated!!!

I have been trying to get a hold of anybody for this issue for almost a week now. I ordered 4 scrub tops and 1 scrub pants on the website. First, it said part of my order was cancelled. Fine. But when they finally delivered my package I was furious to open the package and find that it was a winter coat. How does this happen?? I've been waiting for my scrubs and instead I open it to a coat that I don't need. I tried to look on their website and I can send an email which I did TWICE and have yet to hear from somebody!

I live about an hour away from the Burlington Coat Factory on 10400 Midlothian Turnpike in Richmond, VA. I frequent this store when I'm in the area, and I usually have an ok experience. Today, I went in looking for a winter coat for myself and baby clothes for my new godson and had the worst experience ever. I was profiled for whatever reason maybe because I had on my work clothes which consist of stretch pants and a tee shirt because I do a very physical job but more than likely because I'm a minority. I was followed around the store the entire time I was there by the Loss Prevention guy. I know he was LP due to the vest he wore that clearly said loss prevention across the back of it. This guy walked pass me at the very least 25 times and never spoke or tried to acknowledge my presence although it was very obvious he was observing me the whole time.

I’ve been shopping at Burlington for over 10yrs now and the treatment that my family and I received this past weekend is unacceptable. MANSFIELD OHIO is a very Racist city. I moved here to get out the big city (Columbus) for a while and WHAT the hell I do that for. The racist at Burlington followed us around the entire store!! I went in to buy coats for my 3 kids. My husband and my 8 year old son went to looks at boy coats, while me my 7 year old daughter and my 11 month old baby were looking in the girls dept.

9 out of 10 things I buy from Burlington coat factory breaks down in maximum 6 months. I purchase women's shoes with studs, and the studs started coming out in one month of wear. I purchased a wall clock and the time moves slower than other clocks, every two months the clock is half an hour behind I have to move it up half an hour and then two months later again it's half an hour behind.

I bought some cute Carter boots for my daughter but upon getting home and putting them on her to see how they worked with the outfits I bought them for, the zipper was separating below, so I decided I would return them and pick out some other boots. I pulled into the lot and got my daughter out of her car seat when she then kicked off her shoes. I already had the diaper bag, my purse, and her and didn't have room to carry the shoes, so I placed them in the bag and carried her to a cart. Immediately in the store, I get in line to replace my items. The man at the counter asks for my return and I hand him the bag. He takes the boots out and asks for my receipt, which I then get out of my purse. It checks out and he gives me a refund.

I visited a Burlington Coat Factory today to pick up a layaway. One of the items on layaway I had previously found that day at a better price so I asked if I could not take the item. The sales associate rudely said to me that I was unable to do so as it is their policy which I was okay with. Not a big deal. So I suggested I would just return it. She had no comment. She just looked at me with a sarcastic look. As she finished up the transaction, she ask if I would still like to return and I replied yes. She then handed me a gift card. So I asked her why when it was a return. She then had a 360 change of tone in voice becoming extremely rude basically implying that it was my fault as if I was stupid and did not comprehend what she was saying. Had she just told me at the beginning nicely, I would not be writing this complaint.

I had not patronized a Burlington Coat Factory Store for quite some time. Upon a recent visit, I was shocked at the changes made by the new owners, Bain Capital. When Monroe Milstein and his wife Henrietta started the business in Burlington, NJ, they sold national advertised merchandise at discounted prices. Bus came from other states filled with customers eager to buy from them. As their business grew, they opened more stores. And at the peak of their success, they sold their company to the new owners. The stores are now stocked with cheap imported merchandise. Service is nil and the personnel are poorly trained. I can no longer shop at a Burlington Coat Factory store.

I went to Burlington Coats factory, 9/13/13 (3000 Mountain View Dr., West Mifflin) branch to return a hair clip that I had purchased previously. I bought a dress and another hair clip which was roughly $17.00. I went to the cashier (with name tag) **. After I have made payment with my debit card which was approved, she took the phone and started calling the number at the back of my debit card. I asked what she was doing. She told me that she had to call and check with my credit people which I did not understand her well since my card was debit and from local bank.

On Thursday, we had a meeting about the company production. That it had to come up. I just started there. I had only been there 2 weeks. I got no job training at all. I was given a price list and 2 booklets I took home and studied. By the next day, I trained myself. After the meeting, I proceeded to go out the floor and work. While going on on the floor, I work with 2 other women. The 1 woman told the other woman, "You have to move." The woman responded, "And you're not my boss." I was not involved.

This Sunday, I walked past Burlington CF on 23rd St. and 6th Ave., NYC. I needed sunglasses, so I stepped in. I found a cute pair of Betsey Johnson ones for just $12.99, a great deal. I asked the cashier to remove the tags so I could wear them. I do not recall getting a receipt. Outside the store, I realized she left a pink tag on them. I pulled it, and the arm broke right off. I had to be somewhere, and did not go back in. The next day, I went in and spent 20 minutes in line, to be sent to customer service.

I've worked for BCF as an assistant manager in Northern California for over ten years. I've seen more than any person should have to see. The company has always had its issues but it has gotten worse with each passing year. The corporate/executive structures have changed dramatically which resulted in an influx of top executives being hired from other retailers. These are people who have never worked in a Burlington Coat Factory store and couldn't run one if their lives depended on it. Yet, they are the ones sitting in an office making decisions that the stores have to follow.

I used to be employed by Burlington Coat Factory in North Brunswick, NJ. I have never worked for a more dysfunctional company in my life. The managers don't know what they are doing. The store manager, **, doesn't even know how to operate the cash registers. I wonder if she has learned how to open the safe yet. I can't fathom how a company can hire someone that is not competent enough to know how to complete the daily operation requirements. This woman is very nasty to the employees. She feels that she is above the law.

I was assistant manager for a Burlington Coat Factory and it was the worst experience I have ever had. I reported my immediate supervisor numerous times for unethical behavior such as not paying the staff overtime, adding lunches to the staff when they did not take them, etc. I have name, dates and witness for all these issues. Once I reported everything but they did not do anything; instead, I got retaliated against. Because of the continued mental abuse, I started to have health issues. I have incurred a lot of medical bills because of the harassment and now recently, the doctor took me out on an unpaid medical leave.

My husband and I went to Burlington in Rego Park, NY on Saturday, January 26, 2013 to purchase a coat for my daughter who was also with us. My daughter is a preteen and very difficult to shop for. We must have spent over 1/2 hour searching through racks of coats trying on at least a dozen coats. The whole time I noticed this sales associate lurking around us pretending to adjust clothing on racks while peaking at us from time to time. We went to the men's clothing section and noticed the same guy, now joined by another sales associate, pretending to adjust merchandise while following us from isle to isle. This guy was on us for over 40 minutes.

I was purchasing products and waited in line for about 5 minutes; they had 3 registers open at that time. Then, they closed down 2 registers and did not call for more to be opened until the line got just about out the door. Finally, they opened more registers. This is only the beginning; I should have left then. I finally got to pay for my stuff. I was rung up and I handed the cashier a $100.00 bill. This bill went from one cashier to another, at least 4 cashiers. Then, I was told that they needed to get security to check out the bill; they did not have a pen to mark the bill to see if it was real or not. They made me feel like a criminal.

I work at Burlington Coat factory, and it really is not a good place to work. The only people who I really enjoy working with are the cashier associates. Almost every associate I see wants to quit or find another job including me. The managers are horrible in treating employees. I've been mistreated and yelled at in front of customers. It really was a bad experience for me. Simply put, they don't care about employees as long as you do what they want you to do. Additionally, the managers and supervisors don't have coordination. A manager may tell you to do one thing and another supervisor may call you to do another thing. The hours are too small and the pay is minimum wage. I wouldn't recommend working there.

I received a gift for Christmas purchased from Burlington Coat Factory, and although nice, I honestly would not use it. The store is not close to where I live, but on my way to an appointment, I ran in to return the gift. When presented with the gift receipt, I was told that I would only be given a store credit being I did not have the "original." Being I thought this was incorrect, I asked for the manager who came over and verified that is the policy. I explained to the manager that when people give a gift, they give a "gift receipt" which is printed at the time of purchase, and doesn't give the price, as that is "tacky," and therefore is an original receipt. I was told no - only originals?! I took the store credit, but had to leave to make my appointment. Now I am stuck with a gift card for a store that is inconvenient to visit. I will never purchase anything from this store - especially not a gift, as "giftees" will not be treated fairly.

On 12/09/2012, I shopped at Burlington Coat Factory at 345-365 Rockaway Tpke, Lawrence, NY. My total purchase was over $500.00. I did encounter an issue at the cashier's desk where an item was discovered with 2 price tags - first = $29.29 and second = $9.98. When I picked the items, I saw the price tag of $9.98 and was getting the item based on the price. However, the cashier was not capable of making a judgement on the price, so he called on who maybe is his boss. She was the rudest, most unhelpful and poor servicing individual I have ever encountered in retail stores. I told her I need to speak to the store manager. She went and called the most unprofessional, incapable human that claimed to be a manager. I explained the issue to this person, who was so unprofessional, lacks customer service ethic, rude and I will say not capable of being a manager (if he is).

I'm a BCF employee and I just work there while I can get another job. The treatment of employees is terrible; we are borderline slaves. The managers are ungrateful and every day they try to make us feel like we are nothing. The store runs with a lot of part-time employees; there are not opportunities of growth. Even in days like today, Black Friday, the store is run understaffed. The managers cut hours on everybody to save them for when a top executive makes a visit. The managers don't care that the store looks trashy and the lines are endless. They only care about making bigger profit. We, the employees, have to handle really angry customers that are right but the manager doesn't care. It's so sad to work for a place that only gives you grief and makes you feel like nothing.

I am a disabled veteran. I am struggling just to pay for my prescriptions. I managed to save up enough money to buy a new coat. I made the mistake of having the coat over my arm and walked out of the store. I realized my mistake and tried very hard to walk back into the store but was refused by a very young African American girl who accused me of saying that I was going to kill her when all I said was I am sorry and tried to return the coat. She refused my entry back into the store. I left the coat just outside the store undamaged. I walked away and waited for the county sheriffs to arrive and did not resist when they arrested me. Now, I have a felony on my record for a lie by a loss prevention person who was inexperienced and did not care any about the situation but catching a white old man stealing a coat. She was very prejudiced against white people and senior citizens.

Customer Service at 1563 Franklin Mills Circle, Philadelphia, PA was so rude. Enough about this store's customer service. This store has to come down eventually because of all this nonsense service.

I would like to report a horrible encounter with the store manager named Joe and a sales associate. I used to live nearby this store and have had horrible experiences with the sales floor because of their endless incompetence and rude behavior. My husband often told me not to go there because the store was a place where uneducated workers, who do not know universal store policies, are hired. I moved away from the area and never bothered returning to shop there.

My husband and I have a registry here for our first child. It was completely disorganized the whole time. Asking for help was like pulling teeth. My family members went to purchase items and couldn't find anything. It was so disorganized that they walked out without buying anything. There is a stroller and car seat that I really wanted to purchase myself there, which was in stock 2 weeks after registering for, so I attempted to call four surrounding stores. The first I was put on hold for 18 minutes while they search for the product and then hung up on. I called back and explained that I was waiting on hold for 18 minutes, and with no apology, I was just put on hold again for 7 minutes that got nowhere. So, I called the next store, then again I was put on hold for 11 minutes, and then hung up on.

I just purchased a few tops yesterday at my local Burlington. Upon putting it on this morning, I noticed that it is coming apart at the seams under each arm. I found their return policy online and will be bringing this with me today when I go to exchange my item for another one.

The store has become a dump! I used to love going there to see all that was new for the season. Now I am skived and actually feel like like I'm in a dirty store. I can't even try anything on. The dressing rooms always look like a bomb went off, and the help is not much better. The store needs someone from Corporate in there. We now have this beautiful mall, Destiny USA, and a lot of out-of-town people visiting and this is our Burlington store! For God's sake, shut it down and put it out of its misery! I'm ashamed to call it one of our own.

Treatment of a worker - I live in Pittsburgh and on Friday, August 24, 2012, between 5:10 & 5:15 pm, I heard a manager speak to a worker in a demeaning manner regarding putting hangers in a bin. A friend and I were at the check out counter as she walked away toward two other workers. She proceeded to put this plastic bag over her head. She saw me looking at her with my mouth opened and she had a smile on her face as if she did something that was grand. When she saw I wasn't smiling with her, she began to talk to the two other female workers. I could not believe that she would speak to someone that way. My friend and I left the store and I was so upset I told my friend that was a terrible thing she did to that young man and I wanted to file a complaint for poor customer service. I went back in to the store and asked the cashier who the manager was and they said, "**." The store is located on Mcknight Road. Why is it that people get a position and title and then want to treat others in a belittling way? I saw the embarrassment on the young man's face. I wonder how Nan would feel if the situation was reversed? Be careful how you treat others because one day, the tables just might turn and you might be where that young man is

I purchased a set of Emerson professional style clipper (item#34402284508) from your store at 7000 Arundel Mill Circle, Hanover, MD on 8/12/12 and when I took them out of the box to cut my son's hair, the box, clippers and the guards where filled with hairs. I am highly disappointed about this. I have been a loyal customer to Burlington over the years and I will continue to be a customer, but this is a matter not only with bad service but of health issue as well. I'm hoping this issue is taken care of in a professional manner. Thank you for creating an avenue for customer concerns.

Dirty, disorganized store, poor management - Back in May, I was in your Arlington Heights Burlington Coat Factory and I was trying to purchase a crib for a friend who was expecting. They had all kinds of models of cribs on display. I spent an hour walking around the department trying to find one that I liked, looking at all the safety specs and sizes and found a couple that I thought fit the bill. Now I was stuck because there was no one around that I could find to help me. Finally, a worker walked by and greeted me and asked me if I needed help. She also stated that she didn't work in that department and that she was new but said she would get someone to help me.

On Friday, April 27, 2012 around 7 pm, my son and I went into Burlington Coat Factory for me to exchange a dress bought by a friend/godmother. I went to Customer Service and was told by the store clerk that they couldn't return or exchange my item unless I had the receipt or if the item was paid for by a credit/debit card. Not really believing what she said, my son and I proceeded to the exit of the store where I decided to stop at a checkout counter and asked a lady who appeared to be a supervisor the number to the corporate office because you can't make me keep an item from your store I do not want or can't use to my own benefit. I also asked the supervisor before she walked off since when did it become store policy not to exchange items with receipt. She said that it was true, they didn't and that the policy took effect back in October of 2011.

I have been an employee of BCF for almost 10 years. I have worked a set schedule for all of those years. I left for a few days vacation only to return and find out that now I have to work weekends, night, and holidays. I have been a loyal employee. I have come in early and help with moves or whatever they ask me to do. And now, I was told that I can have my days and weekends and holidays back if I want to go part-time. But they hired part time people and give them day shifts.

I went to Burlington Coat Factory in Denton, TX today to return a shirt I bought my son. I told the lady that I had missed the deadline on the receipt by a week (I had surgery and had not been able to drive into the city) so if I could only do an exchange. That was fine. She typed in my tag number and told me the shirt had been reduced to $5 and some change so that was all I could have credit for. I told her it showed plainly on the receipt that the shirt was $16.99 and I just wanted an even exchange. She called a manager and the manager said no. She said I could only have what the shirt rang up for now. I understand if I did not have a receipt, but I did! I have the receipt showing exactly what I paid for the shirt.

Recently, I returned an outfit to the Burlington Coat Factory located 4105 Century Blvd, Pittsburg, CA. I wanted just to exchange it for a different size. Consequently, I did not have the receipt yet all tags were attached indicating the price and it was in the original plastic bag. The salesperson ** said no problem, we can look up the purchase if paid by credit card. I gave him my driver's license and he proceeded to look it up. After a few moments, he said it did not show. Since the amount was less than $20, I told him I probably had paid cash. Again, he stated "I can give you a credit toward the exchange", however, he said the computer had flagged my name under excessive returns/exchanges within a certain period of time and could not make the exchange in any form.

I went to your three stores in my area looking for baby bottle banks in blue. None of your stores had them. I was looking to purchase 10 to use as centerpieces for a baby shower.

I gave my receipt to rep for layaway pick up. I told her I would be back because I wanted to finish shopping, she said ok. 10 minutes later, she was on the intercom saying my full name. A minute goes by, same thing. Another minute she says my first, middle and last name again. A male rep says my name. I'm thinking like are you serious?

On March 25, I visited a Burlington store to buy jeans. One of the three I bought was a rotten jean. Today (April 21/2012, 12:45pm) in the store located in Davie, I tried to return or change it for another. They don’t accept it back, although I explained the problem and presented my receipt. I’m really disappointed because the 3 workers there (2 cashiers and a supervisor) tried to blame me for the damage. They said they don’t know if it was due to an accident at work or home or due to the wash (I had not done so) or that I had sewn it or that maybe it fits me too tight.

On 03/19/12, I checked out at a register which totaled $43.88. I wrote a check for the amount which I also signed for as an electronic transaction. My check somehow became stuck in the check reader and the clerk was finally able to get it out. The clerk told me that the transaction did not go through. I told her I was sure it did because I had signed for it. She called for two more managers who told me the same, the check did not read and I needed to write another one. I was stuck with having to write another check for $43.88. If I picked up the items and walked out, I'm sure I would have been arrested for shoplifting, so I had no choice but to write another check. Both debits hit my checking account a few days later. When I went back to get my money, I was told Burlington does not give refunds. I consider that stealing. I finally agreed to an in-store credit. I think you have lost touch with those you need the most, the public. In saving a dime, you threw away a quarter. You've lost a good customer.

Assistant manager today told me they would give me store credit for this comforter/bedskirt as I bought it over 30 days ago (about a month and a half ago) but had no receipt. I had bought it on clearance for $69.00. I returned it in the original bag with price attached. The check out guy said he found that it was dropped to $49.00 in February from the computer and that was all they would give me for store credit. So, I went upstairs (Greenback store in Citrus Heights, CA) and spent 30 minutes trying to find a King size because there wasn't much to pick from. After finding one for $69.00 on clearance, I took it back downstairs and the assistant manager denied my return. She said that the last one that was sold (from the computer) was in 2011, which was a flat out lie as I bought this one about 6 weeks ago.

I and my daughters were arrested for stealing a few items and I spoke with the manager and these were his words. He said, you people make me sick, you sit in here and laugh and play you not its people like you who come in here and take money out of my pockets and cause people to lose their jobs and he further went on to say I don't want to talk to you, you make me sick, you disgust me. I was in the wrong with taking something that does not belong but needless to say my faults left not for racist remarks.

I recently purchased 2 cribs from Baby Depot at Burlington, and the first one had a huge scratch in the headboard which the crib was called Geneva Crib by Westwood. So we took it back and then purchased the Victoria Crib by Suite Bebe, only to find out that the piece of wood that was attached to the headboard was coming apart. It looked like someone took a box cutter or a handsaw and started cutting it. Also, there were nicks in the side rails, and it looked like someone painted over the nicks. The screws and everything weren't even in the box!

I needed to exchange three items that were not the right size. The cashier called for the manager named ** and he informs me that I can't exchange items or get a store credit without a receipt. That is false because the back of my receipt states, "If merchandise is returned without a receipt and/or if tags are not attached, a gift card will be issued for the lowest selling price. A government ID must be provided,” and so on. What I'm having a hard time grasping is why a return policy is placed on my receipt if it is a false statement. I am not excepting this and there will be something done. The store’s address is 5445 Atlanta Hwy, Montgomery, AL. Store manager: **. The manager in charge is **.

Physical and verbal harassment by manager - Male manager walked into a ladies room, grabbed my young son by his arm and yelled at him to get the hell out of this bathroom. He (Randy, the manager) then yelled at me saying I was "an idiot, get out of my ** store". My son and I were so scared that we ran out of the store. A cell phone video from a customer recorded most of this and if I'm not contacted, I'm going to the police, Better Business Bureau and NH News Channel and newspaper.

Argumentative and abusive profanity to the customer: I was getting my layaway out and she (the cashier) told me she would be with me next, which was fine. My layaway had to be pulled, so my 10-year old son and I waited for about 15 minutes as the cashier continued to check out customers. When my order came, she had me wait longer. She started taping boxes and walked away to unlock the side door for an employee. So I asked how much longer do I have to wait. She rudely told me to just be patient. I told her I have been. She argued back and forth and told me I'm not. When I asked for a refund, she told me it would take just as long. She then told me I'm making myself look and I'm acting like a **!

Terminated Due to Dishonesty - The dishonesty mentioned above is not from me, by the way. I worked for several years at a BCF. Their pay day is Friday, and when I first started working there, the store manager would give us our checks on Thursdays, as long as it was after 5pm Eastern Time (where the corporate office is located). I wasn't the only one who took part in this, virtually every employee did.

Their website is not working. We went through the whole process of ordering a high chair and when I went to hit the process order button, it said it was unavailable and to try again later. Well, I did and I tried again later. Same message came up. I went out for a while and came back later. When I checked my email, there are two duplicate orders for the high chair with different order numbers. I never a got a confirmation number or account number. I can't even cancel the order. So the next day, I went to create an account so maybe I can cancel one of them and it says, "Sorry, but we cannot find any orders placed in your profile from October 31, 2011 until now." There is no phone number to call, just email them and they'll get back within 48 hours. It will be too late by then.

On Saturday, I purchased $150.00 in clothing from BCF. I got up Sunday morning to put on one of the blouses for church and realized that the alarm tag was still on the garment. What an inconvenience. I had to wear different blouse with my new suit. My complaint is that I had to drive 6 miles (gas is $4.50 per gallon) to take back my garment. All the lady could offer me was $1.16, which was 10% off the price of the garment. Your cashier was not carefully enough to check each garment; in return for her mistake, this cost of $27.00 in gas and I was much inconvenienced. I am not satisfied with "a lousy 10%" which totaled $1.16 - I spent $27.00 in gas to drive all the way back to the store. I would have been more satisfied with a pair of earrings valued at $5.99 instead of $1.16.

My husband went to Burlington Coat Factory one afternoon with his then wife (not myself). When he was checking out, he had $300 worth of coats and sweaters on the counter, and the girl was scanning the tags. When she finished, she swept all the items off the counter and into a bag. My husband paid for his items. As they were walking out, the alarm went off.

I'm not through complaining yet. Baby walker was on sale. Three walkers in boxes. I chose the one that did not seem to be repackaged. It had major damage. I resent having to return to pick up the present from my daughter's place and take time to drive to the store. Gas is expensive.

Why are the reward certificate given on each visit last year, now this year and you can't use them if you use the one time? Stop giving them out.

I was promised by a manager, Carolyn, at the Taylor, MI store that my layaway could be picked up the following morning after it was due because I live in another country. She advised me to call her the day it was due and remind her or tell whoever I spoke to that she approved it. Today, I called and spoke to Carolyn to remind her and now she is saying no because she is doing inventory in the morning. This is not good customer service or business. This was a gift and now it is gone all because of your management making promises that they feel that they do not have to honor.

I have always liked Burlington Coat Factory's merchandise and the new store in Davie, FL is a beautiful store. The clerks have always been friendly and helpful. My main complaint is with the store's policy of returns after 30 days. I bought a pair of boots for my son two months before Christmas and held onto the receipt as I know things go on sale and I wanted to get my original purchase price should I have to return them.

Okay. Layaway for Christmas on October 11th. I picked up the layaway on November 11, 2011, a pair of pj's were too small for my 2 1/2 year old and I wanted to return them. I was told all layaway only gets store credit even if I paid cash, the return policy on the receipt is not able to be read until you actually make the purchase right. I was ** but I like their clothes so I said okay, I had stopped shopping there for years because of their return policies when they did not accept returns even when cash paid.

I went to Burlington Coat Factory at ** West Allis, WI to do some last minute shopping. I saw a coat for $59.99, and bought it along with other items. I went to this black light skinned female clerk, and she run up a total of $130.00. We were getting ready to pay for the stuff when she called someone to do a price check on the coat, and they came back with a price of $99.99. She said, "it's $99.99, do you want it?" I took a while to think about it, then she said "I didn't think so, you need to hurry up because I have other customers waiting". In a rush, I bought it anyway, but she was very rude when she said "I didn't think so" like we were poor or something.

I went in to buy a coat for my daughter. The coat was marked as $9.99. I went to the register to purchase it and they said it was incorrectly ticketed and said it was 79.99 and refused to honor the ticketed price.

I was at the Benton Harbor store tonight and I received a 20% off coupon. I went to use it and the cashier said that I must have tried to print it off too many times. I told her that I had to print it twice since it didn't print out the first time. She then informed me that I could not use it at all. I asked her why and she said, "You tried to print it out to many times." I asked if I could talk to someone else and her answer was, "no", even after she told me other people had come in with a similar problem.

The registry was working fine until about a month ago, when they changed the website. They decided they wanted me to change my password. I tried and it didn't work. The things people are buying are not showing as purchased and I am fixing to have another shower in a few days. I have spoken to a woman named Rita two times at the Forum mall location in San Antonio, Texas. Nothing has changed, still a mess. I even told them to change it to my mom's email twice and they can't even do that. What makes it so bad is you can't even talk to the people who programmed the registries. The store clerks won't give you their phone number. If I get duplicates, they better not give me trouble about exchanging or I will send my mom up there and she can really raise some trouble.

I registered at Burlington Coat Factory Baby Depot for my baby shower. First thing that went wrong was that gifts bought were not removed from the list, when the list had been submitted at the register. Consequently, I received multiples of the same items. Then when I went to return the items, I had the receipt for 3 things but missing the receipt of 2 other items. I was told that the 'policy' had changed and I could no longer return items without a receipt.

My wife and I went into the Conyers Georgia store to buy a suit and a tuxedo shirt. When we were finally able to find someone that worked there and asked for help locating these items, the clerks were extremely rude and told us if we did not see the items they must not have them. Then a Black couple went up and asked for help and received the help they asked for with no problem and got the items we were told were not available.

I tried to buy a crib personally, and after 30 minutes of waiting, with no salesperson to help (although I saw several), I finally left. I called the next day, got hung up on twice, finally told me the item they are showcasing in the store display, is not in stock. Do they know when it might come in? No, why would they want to know that?

I had a coupon sent to me via email. Normally, I shop at the Burlington Coat Factory in Springfield and they use the numbers off the coupon sent to me. This time, I was at the Burlington Coat Factory at the gallery. I presented the coupon and the cashier said that she couldn't accept it. I asked, "Why not? You can use the numbers." She said, "Let me get the manager." I explained to the manager that I go to the Burlington Coat Factory in Springfield then she replied, "Well that's Springfield, us in Philly, we ain't doing it." I was so surprised at her comment, I just smiled. The cashier's name was Marqi and the unprofessional manager's name, I'm not so sure but it may have been Tamara.

My daughter bought a breast pump a month before she had her first child from Burlington Coat Factory in Lansing, Michigan. The day after her and the baby came home, she went to get ready to use the breast pump and one of them did not work. I had called out to Burlington Coat Factory to let them know the circumstances and what I could do. I was told that they don't normally return breast pumps after the seal is broken, but under the circumstances, they would do it this time and would either give me the exact same breast pump or give me in-store credit.

I bought a pair of tennis shoes from the Altamonte Springs, FL store. Approximately 15 days after I bought them, a part of the sole came apart. Since it was in the middle of my work week, I waited until my day off to return to the store. I explained to the store manager that I had used the shoes for two weeks and they were starting to come apart. The cashier and an assistant manager acknowledged the situation, the store manager refused to refund or offer a credit for this item stating that the shoes were used. I responded that I was not returning them because I did not like them, but because of poor quality --coming apart after two weeks of use. The store manager refused to do the exchange. I then contacted customer service who, in turn, denied the exchange because the store manager in question affirmed that there was nothing wrong with the shoes. All these after two of her employees confirmed that the shoes were in fact coming apart. The sales receipt states that "if you are not completely satisfied with your purchase, please return it to the store with your receipt within 30 days" which I did and obviously, they do not practice.

I went to the Burlington Office 183 in Austin, TX. on Oct. 22, 2011. I live two hours away from this store, however, I drove to this location on this day to pick up a layaway. When I entered the store, I decided to shop the store since the store lines were so long. So I walked around the store and picked up more items to buy, making my way up the line to check out. I told the clerk that I was retrieving a layaway and making a purchase. She sent someone to look for my layaway, which they couldn't seem to find. I left the store and came back, allowing them time to get the package. I cashed out my layaway at 1:56PM and didn't get my package until 5:02PM.

On this evening I was instructed by the manager on duty to go to lane 1 to be checked out. As I was walking to the counter, the cashier without acknowledging my presence walks away. So I stop at the register before 1 and began to unload my shopping cart. When she returned she pressed the check out alert button, and I then moved my items for checkout to her counter. The first words out of her mouth to me was did I press the button to tell you to come here. I responded by saying no, but the guy (manager) over there told me to come down here to be checked out.

I bought some boots from your store last year. I just went to put them on a few days ago and realized that they are two left shoes. I no longer have the receipt and there was no tag on the shoes; however, I do still have the box. I called the store to see what they could do about it and was basically told that I'm out of luck because I don't have the receipt from over a year ago and I guess it's my fault that they never had a tag on them. I don't have a problem keeping the boots if they could be fixed but since I have called around and no one can help me, I think this is truly unfair. Not only am I out of my boots, but I am also out of my money.

I went to the Bakersfield, CA store and walked out due to the condition of the store. All sizes and styles were mixed and it was difficult to find my sizes and styles.

We had a horrible time at Burlington yesterday. The employees are very horrible workers we ask for where a specific thing is at and they answer us "I don’t know, look for it", no you work here you’re supposed to help us. Burlington needs to also be more organized; we were looking for curtains and things were scattered everywhere and they were where they don’t belong. It’s very difficult to look for stuff and it just wastes time. Me and my daughter nearly spent more than 2 hours looking for stuff and the manager from the baby department just takes our cart when we’re not looking and puts everything back and that’s not ok with me. I’m just wasting my time and at the end I left with nothing. I was very unsatisfied, I think Burlington should hire more generous, organized, and have more attention to the customers.

The employees at Burlington Coat Factory at Dolphin Mall have horrible customer service skills. I went to purchase a coat at the store and when I was going to pay for the coat, it did not have a price. The cashier called for price check and I was told to look for the price myself. I explained that I did not work there, plus, the line behind me was extremely long. They have no consideration for customers. I left without purchasing the coat.

My wife and I went to Burlington to buy our granddaughter some clothes as we always do. We bought $100 worth of clothes and asked if the cashier could give us some quarters for the kid rides out in the mall. We had three dollar bills. The cashier said she had no change. Then an older, rude cashier turned around and said, "We don't give change!"

My husband and I were at the check out with a watch he was purchasing for me. As he placed the items on the counter, the cashier picked up the watch and asked my husband if he was buying it for her. He stated, no then she asked him if he was sure, and he said yes. She then took the watch out of the box and put it on. She asked again if he's sure it's not for her then she turned to another staff member and said that he had bought her a watch. She continued wearing the watch, which I picked out for my husband to buy me, while completing his transaction.

I went to a store in Freehold. Most of the employees can’t even speak a word of English! What the heck? I tried asking several employees questions and they needed someone else to help me because they didn’t understand!

I live in Colorado Springs Co. I like to wear dress suit for church. Since the Burlington moved to the mall, the don't have any nice dress suits. The suits that they have in there are the same suits they have had for the last two years. They also have no nice suits for men. They used to have nice urban suit for men. There are a lot of people that shop in the Citadel Mall that are young and they have no good choices. I am very disappointed with this Burlington here. What happen to the COCIG suit they used to have? Someone needs to come and look at the Burlington here. I love Burlington but the Burlington here is terrible.

I love shopping in this store. At one time, I bought something for my son's new baby and they didn't put it in the bag. Also, I bought a dress and I wanted to get a bigger size. At first, they couldn't give me one because I had took the wrong receipt. When I asked to get a bigger size for the dress, the cashier laid the receipt down and started doing something as if i wasn't there.

We were at the mall, waiting patiently for the store to open at 10:00AM. There were about a dozen people, including little children waiting. 10:00AM came and went and the gate did not open. We waited some more and soon saw people walking around the store.

This is a complaint and I did not find anywhere on your website where I could provide my experience at your Brownsville, TX location. So if this can please be forwarded to the correct department I would really appreciate it.

I received a welcome to the area coupon for Burlington Coat Factory for $10 off for $10 or more purchase. I bought a pair of jeans for $19.99 and paid only 50% of this cost. I then brought them home and realized they did not fit. The next day, I returned them for a $26 pair of jeans and was ready to pay the $6 difference but instead they told me they would not honor the 50% off of yesterday. I said I had a welcome coupon for $10 off. She said she needed the barcode to scan. Anyway, we just asked for our refund for the jeans and will never go there again. We never got to use this "welcome" coupon.

I purchased a bassinet from the Burlington Baby Depot for my new granddaughter. Upon setting it up and checking out the different settings, I found the night light as well as the vibration mode do dot work. Batteries were changed, all wires were checked to make sure they were all attached, to no avail.

I was shopping at Burlington with my brother and nephew. When my nephew stated that my brother was talking to a man. I went over to them and stated, "I'm his sister and guardian can I help you." The man then proceeded to state " You need to step away this has nothing to do with you at all" I then again stated " He is with me what is going on!" The guy then begin talking on his phone saying " There is another lady here physically assaulting me and refusing to leave the store."

I was shopping at the Burlington Coat factory, Springfield, Philadelphia on 7/2/2011. I loved the store; but when I was about to pay to the cashier, I observed a very unusual thing. The item I purchased did not have a tag on it, so the girl cashier requested the other girl on the customer service desk for help. She was waiting but did not get any response. She called for help 3 times then finally, a girl named Jori yelled at her by saying that she always has some or any other problem. My sister, who was standing near the customer service desk, heard that the girl named Jori went back and started talking nonsense about the cashier girl, making fun of that poor girl and talking rubbish about her. All girls on the desk started laughing at her. Not only this, the girl named Jori yelled at the cashier in front of the whole queue. That was the strangest thing I have ever seen happening with my naked eyes. That girl appeared to be very smart and arrogant with the cashier, and on the same time, very very diplomatic with us .

I went into this store on 5/21/11 to purchase various items and my grandson was injured by some boxes that were stacked too high. I let the assistant manager know and she agreed. The boxes were up to my head level and I am 6 feet tall. My 3 year old grandson not standing 5 feet away from me tried to look at some of the toys stacked there when the boxes all tumbled down on him. He was injured by the fall and taken to an urgent care clinic. He was treated and released.

Me and my cousin went shopping after going out to eat. We went in the store to buy some panties and purse because when we went there last weekend, we didn't have any problems at that time. Until 3/26/11 about 17:24 pm, the cashier brought it to our attention that we got 2 same panties but with different prices, one was $299.00 and the other was $499.00. The manager Ahsa ** called a price check and 2 more managers came up very rude, nasty and telling us that we must have changed the prices on the tag like we own a tag gun or something.

I work at this particular store, and the manager over the men's department written me up for attendance when I brought a doctors note. I have had asthma since the age of three and sometimes I get very horrible asthma attacks. I've gotten punished along with others who call off and actually have a verifiable doctors notes with a cut of hours and also write ups.

I came to the store to register for my baby shower. I asked for an associate who can help me with my registry, and he was trying to locate the helper. It not only took 20 minutes to find the guy, but when he came to help me, he didn't know how to work the computer to start my registry. So, after 10 minutes of trying to work the computer, I helped the guy out so that I can start my registry. The associate walked away while I was registering. After I have accomplished the task, I had to walk around and look for someone to help me print and give me a scanner. That was another ten minutes. After all this, I was already upset.

Lining in coat was coming apart in seams. No other coat in style was available (one of a kind) Coogi size XL **. I went to 3 different stores trying to find one, but no success. At least a store credit to cover the cost of repair or reduce the price of the coat.

I am a 48-year-old tax paying citizen. On Dec 3, 2010 around 11am, I bought a jacket at Burlington's. At about 2pm, I got home and noticed that the jacket still had the alarm plastic. I went back to the store with my receipt and I was questioned and insulted by four different people including the store manager. They took me to their backroom like if I was a crook and waited over half an hour for them to look at the videos, only to find out that I did pay for the item. I felt very discriminated, when I got home I called their public relations office and gave them all the information that they needed. I spoke to Cynthia **, and today I called her at 3pm and she told me that she has nothing on file. It is amazing how paperwork disappears and how the company is covering up their tracks.

On 12/6/2010, I purchased a couple of items. I paid and left the store and went directly to my home. When I arrived there, I removed all items from the bag as I was going to put the baby pajama on my granddaughter, but it was not in the bag. The next day after work, I went to the store where I purchased my items and informed the cashier as to what occurred. She notified the manager and asked me to go get the item that was missing. This cashier was upset because she informed me that this particular cashier named Ryan has had a couple of customers complaining about the same thing. Well, I waited about 10 minutes and the manager approached me informing me that she looked at the video and it did not show him not putting everything in the bag.

I had two layaway items in the store, one was not due out until 12/24/10 and the other was due 12/15/10. More than 60% of the layaway was paid on both. When I went into the store on 12/06/10, only one could be found. I made these layaway items in early November because then there was a wide selection to choose from.

While purchasing a coat, the cashier stopped in the middle of the transaction without saying anything to me, picked up the phone and called someone. Later, after standing there with an uncomfortable silence for about 30 seconds, I asked the cashier what was the problem, and he said nothing. So I asked why he stopped our transaction, he said he needed a price check.

I am in the design field. I shop at all of your stores nationwide. I recently asked, "Why do you want my phone number each time I check out?" I resent giving my phone number publicly and the answer was "so you can receive promos." I spend thousands of dollars at Burlington and have never gotten one thing back in return. They don't even offer a cost effective program to the trade. What I found out was it has to be your home (land) line phone number. If this is correct then I am flabbergasted!

After working a hard day on Friday Dec.3, my daughter and I decided to do some holiday shopping at Burlington. We've shopped here numerous times and spent a lot of money at this same store. Walking from the front of the store to the shoe dept., we noticed a table full of waterproof winter boots. The sign said girl winter boots $14.99. Being a size 5 and never have been able to buy shoes from Burlington because they don't sell size 5, I put the size 5 in my cart, overjoyed they had them.

I was visiting my sister in Pa. and we went shopping at this store. To start, I tried to ask a question from a young lady standing alone at the front of the store and another woman told me she can not help you. We went into the store and tried to find what we were looking for. The few people that we could find would not help us. We looked around and did find some things and when we went to pay, my sister and her son's girlfriend went to one lane and I went to a lane where no one was at but after I unloaded part of my things, a woman behind the service desk said I had to leave because a woman she had been talking to was next.

I received a baby shower invitation for a relative's daughter living in Virgina and a notice that a registration was in effect at the Baby Depot of Burlington Coat Factory. I visited the above named store and was told they had no registration set up and no computers in the store to verify the registration. In a number of different States they were easily able to have the store go online for this registration and were very helpful in assisting in the purchase of Baby Depot products. As a added insult, this store was "dirty" and in total disarray. Please reply.

I was in the Milpitas Burlington Coat Factory this morning to purchase some Thanksgiving dishes. The sign on the dishes I wanted said, "Selected Autumn Splendor 25% off." When I got to the register, the sales person said, "These are not part of the selected merchandise." I asked about another item, and she said that the item wasn't part of the selected items. I asked to speak to the manager and she said that she was the manager, Sandra, and that the other manager was not in the store. I asked for the corporate telephone number and was given this information. This is an illegal practice called bait and switch. I will not be shopping at the store again. Please train your employees and have your items marked--the ones on sale and the ones that are not if they have the same name and are displayed in the same area. I will be making a complaint with the BBB.

My husband and I went in to see if we could find something to wear for a party we are going to. I have an almost 5 months old baby girl that we had not yet found bedding for. While my husband was shopping for himself, I wondered over to the Baby Depot. There were lots of nice items (expensive, but nice). I came across a clearance section that they had with a lot of crib bedding. In front of this section, was a huge sign that said, "Take an additional 50% off all previously reduced infant bedding and accessories." At the bottom of the sign, it says, "Discount given/taken at register."

I went to Burlington Coat Factory, the new one just open here in Compton on the 11/4/2010, to return a bathroom set I paid for that cost of $19.99. I left the bathroom set with customer service and went back to get another one. I return back to customer care with another bathroom set with one similar to the one I had. Shower curtains was $9.99 but was on sale for seven dollars and some change. The cup toothbrush holder soap dish and the lotion pump, I had grab some extra items; a rug set that cost $14.99 but was on sale for $11.00 and some change and basket that cost $5.99 but was on sale for $3.00 and some change. And they were getting ready to close. The young lady in customer care had problems trying to return the bathroom set.

I left the bath room set with customer service and went back to get another one. I return to customer care with another bath room set with one similar to the one I had. Shower curtains was 9.99$ but was on sale for seven dollars and some change. The cup tooth brush holder soap dish and the lotion pump. I had grab some extra items a rug set that coast 14.99$ but was on sale for 11.00$ and some change and basket that coast 5.99$ but was on sale for 3.00$ and some change. And they were getting ready to close. The young lady in customer care had problems trying to return the bath room set.

I left the bath room set with customer service and went back to get another one. I return to customer care with another bath room set with one similar to the one I had. Shower curtains was 9.99$ but was on sale for seven dollars and some change. The cup tooth brush holder soap dish and the lotion pump. I had grab some extra items a rug set that coast 14.99$ but was on sale for 11.00$ and some change and basket that coast 5.99$ but was on sale for 3.00$ and some change. And they were getting ready to close. The young lady in customer care had problems trying to return the bath room set.

I'm trying to "return" an item. Upon asking 2 employees for help, who had no customers and were simply standing there doing nothing, they said we can't help you and we are glad we can't! Complete rude! We then called the manager up and complained about the two checkers, Leucendra and Shawnda, the manager was completely hateful and said if I did not have a receipt for my return that I had purchased in his store, he would not allow me to return by crediting the item back on my card. Upon returning back to another cashier, she said I do not need to make a purchase if my item was purchased by credit card.

I told the manager that when I go shopping there, I always have to pick up clothes off the floor. Also, the racks are so packed that you can't even take something out. Also, in the shoe dept., there are broken shoes and mismatches. The sales people need to do more going through the torn clothes and mismatched shoes. I do not even like shopping there anymore. I am exhausted when I come from doing the salespeople's work. I like to see a store neatly stocked and run.

On October 25,2010, I was at the check out line with my sister, who was making a purchase. I informed the employee that I work at another Burlington Coat Factory store, and I showed proof of that, so my sister could get a discount on my behalf. He performed in a rude manner. He gave me a hard time about using my discount, and the manager was just as rude as well. I know the rules of customer satisfaction, and I believe the employee and the manager did not exercise it well!

I bought this pair of boots, and after a few days, thought of wearing it for the first time in school. It hurt my ankle and was sore the next day. I called Burlington if I could return the shoes and they said if it was worn already they couldn't take them back. But I told them, I couldn't wear them anymore, I paid $40.00 for it. It's a waste of money If I can't wear them anymore because I'm scared it will hurt my foot again. The lady said you can't. Now my question, how come Macy's, Koh'ls, Target, Walmart accept returns how come Burlington can't? I will never go back there ever.

I was in Burlington's shopping for a jumper and walker for my grandson. I sat him in the jumpers to see which one he liked the best. I had a coupon that I left home. So, I asked the manager did they have a sell paper with one in it? Then he handed me a magazine with a 15% off coupon in it. I told him, "Thank you", and went and picked up the jumper I liked. As he walked away, he told one of the workers, "Watch them, you have to watch them kind."

In early September our representative checked back with Wayne and was informed that we would still be able to receive some coats for the kids. On October 15, 2010, I went into the store to see Mr. Wayne and collect some coats for the needy children who would not be able to afford them this year. I was told by Mr. Wayne, at this time it would be another four to five weeks before the coats would come in and that I needed to check back then.

Why is your store so messy and the product made to look like a goodwill store? Until recently, I loved shopping at your store, but in the past few months, the women's dept, has turned into a slop mart. It makes you not want to shop there at all. The rest of the store is great; the baby dept is incredible but when you enter the store into the larger sizes, it's terrible and the clothes are just not worth looking at.Thanks for listening.

I received your flyer of sale week and half ago. I was interested on the "remote control helicopter" priced $19.99. I called South Park mall store of Fremont three times to check the availability of that item. The answer was "sold out" and expecting a new shipment and be in touch tomorrow. Today, I called again and the same answer was received. It appears to me that your advertisement is absolutely false to attract the customers to the store. This is called a phony business outfit and I have no more confidence in your store.

I was at the Burlington Coat Factory at 4094 Merle Hay Rd Des Moines on Friday, October 1st at around 4:00pm and was treated very poorly by two Burlington employees (one cashier and one customer service desk person).

I put in a layaway in Burlington Coat Factory. I have loss weight and continue to lose, so I wanted to cancel the layaway. After trying to cancel the layaway, I was told by the cashier that there is a cancellation fee. I asked when did they start charging a cancellation fee. He said I could pay for the layaway and bring it back within 30 days, and get a full refund. He was having a little trouble and the manager, Cathy **, was helping him but she was on the phone the whole time and it was apparent that he needed help. When he told her I was going to pay for the layaway and return it for a full return, she said okay. He told me I had 30 days to return the items for a full refund.

Need 8 replacement bearings for a Burlington glider. Can't find any!

My son had been in the store about 3 hours prior to my arrival. He is relocating to Baltimore and needs shoes, coats and bedding to start with. After I arrived, we spent another 2 hours finalizing his purchases. The total at the register was $455.72. I wrote a check to cover the total. My check did not clear to my surprise since I knew there were ample funds in the bank to cover this check. I called the bank and they assured me that they did not decline the check. I called ECHO, their clearing house. They declined the check due to the "register" not being able to read the check. I wrote a second check in black ink thinking that possibly the blue ink pen could not be read. Not the case. I am trying to pay their store and am getting no help.

I am writing this letter to report a disturbing experience I had while in Burlington Coat Factory (BCF). On Sat. Aug 21, 2010, I went to Burlington Coat Factory (BCF) located in Vineland, NJ to shop. I arrived at BCF after 8:00pm and was told to leave the store by BCF employees and law enforcement approx 8:50pm that night. I entered the store with a bag filled with merchandise previously purchased from another retail store. I proceeded to the shoe department where I was trying on shoes and comparing various styles and color opposite my clothing. I selected the pair of shoes that I was interested in purchasing.

Pair of shoes got damage really easy. Went to the store but Mr. James ** did not want me to exchange or anything and he refused to do anything for me. And I got shoes on 8/02/10.

I bought a pair of shoes but I got two left shoes.I sent the item to Fla. since I did not notice.

I went into Burlington Coat Factory this afternoon on my way to pick up my grandson from football so I was in a rush. There were two clerks at the front registers. The clerk who had just finished with a customer was the one I approached and asked if her lane was for returns. She motioned me to the cash register closer to the front and proceeded to walk away and look back at me as if I had a weapon or something. She kept looking at me but she didn't return. I walked around to the other clerk and told her how rude the woman was and she acted surprised. She was very kind and considerate unlike the first woman. If I go back into Burlington again, I hope I won't come in contact with this rude, ill-mannered excuse of a sales associate.

I was shopping at Burlington Coat Factory on August 10, 2010. I was with my daughter and I was buying her new school clothes. I was in the dressing room with my daughter helping her try on the clothes when some really tall black man was walking through the dressing room. He was looking over the doors at all of the women getting dressed. He made a rude sexual comment towards my daughter while he was walking by. He kept on saying that he was looking for his wife, but I find that very hard to believe. I didn't know that they started making the dressing rooms co-ed? And if they are, then this is a really bad idea! That man totally invaded me and my daughter’s privacy and I really don't appreciate that! Something should be done about this so that it doesn't happen again.

As I was shopping today at Burlington Coat Factory, I was looking for a casual suit to wear to church. I was in the women's clothing department, and I asked one of the sales associates, if she had another suit like what I had found, in my size. She looked at me with a very rude look and said " your size is over there, for the really big women.", and, then she muttered under her breath, "some people can be so stupid", then she walked off.

I went to her line to check out and she took her slow time flirting with the customers in front of me. The whole while people that were behind me got into equally long lines and left before me. After it was concluded, the men did not have any money because their check did not clear. She had to get help from another busy cashier to clear the previous transaction. I thought it was over but me and another lady still had to wait because she had no change. She did call a manager name Ralph. But he never came, so she had to get help yet again from the other busy cashier.

I bought a bed setting of Winnie the Pooh for my newly born child. When I opened, it was all filthy and very dirty. It looked like they dragged it outside with a steamroller and I am not exaggerating. My wife was mad and embarrassed.

On Monday, 31 May 2010, at 10:00 upon leaving Macon, I stopped by the store on Pio Nono with the plans to purchase (a chart full of merchandise). Upon entering the store, there was only one cashier (she was on the phone). When I was ready to check out, the cashier was still on the phone (upon listening to the conversation it seems to be a personal call). The individual did not turn around to acknowledge that I was at the register or to tell me she would be a second. We stood there for over 5 minutes (too long) and she never turned around. Needless to say, I left the shopping cart (filled to at the register). I have never been treated this way at any store. The young lady needs to be trained in customer service. I do not plan on visiting that store again.

The item was being sold at regular price. When I tried to return it, I was told the item was marked down $5.00 less than what I paid for it. There are others of the same item in the store that are still scanning at regular price. They refused to give me what I paid. They are telling me that without the receipt, I have to be given the marked down price.

I received a BCF Baby Dcoupon in the mail offering a 15% discount on my next purchase at the baby depot. I planned my purchase for 2 weeks. On 6/1/2010, I packed my fiancé and my 3 week old baby girl into the car at about 4pm. We struck out to the BCF Baby Depot to make a major purchase. When we arrived at the Baby Depot, we found the floor clerk with no knowledge of her department. We had many questions. We struggled to locate her she we would ask a question. She could not answer it we continue to shop we would locate an item on display but could not locate the item on the shelf. When we were able to locate the floor clerk to ask her where we would find this item. She would disappear for 15 or 20 minutes to return unable to locate the item all the while we were haunted by a store employee who never approached us.

I had purchased a crib a while ago. With all of the recalls, I became very leery about ever putting my grandbaby in it; therefore, I returned it expecting a full refund. This particular crib was not on the recall list (not yet anyway). When I returned it, the crib was in the box never opened. Anyway, the purchase was a layaway; therefore, the manager told me that I had to accept a gift card or a check from corporate within 1 to 2 weeks. I returned the crib on May 23 and received a check on May 27. Very prompt service, I thought until I opened it. The amount of the purchase was $172.79. The amount of the check is $152.99. That creates a $19.80 difference. Why did I not receive the full amount? I would really appreciate receiving the rest of my money asap. Thank you!

I worked for Burlington Coat Factory in Ft. Myers, Florida since Jan. 29, 2001. In those 9 years, I did my job to the best of my ability. Well on April 19th of this year (2010), I was working in the Coats and Outerwear department, the Accessory department, and cashiering. I had started at 1:00pm that day and had worked without a break (except for 5 min. bathroom run). At about 5:50pm I asked my supervisor to go on my dinner break. She paused long enough for a customer to come up to my register and start unloading a shopping cart of sunglasses.

I received a gift card in 12/09 in the amount of $92.78, due to returning a layaway with the store. It was used the first time in 1/09/10 $39.92, leaving a $52.86. When I got ready to use in again in 05/18/10, it was zero money on it. I called the number on the card; they stated it was used once on 01/09/10. And after that a supervisor cancelled the card. I called the store for 2 days and spoke with managers they always stated they were looking into it. They could not find out why gift card was cancelled and refused to apply money back on card due to they could not paper trail it. I may my receipt of my purchase as well as my gift card. I just wanted my $52.86 back on my card.

On 4/27/10, I was given a gift card, after cancelling a layaway totaling $159.00. On the same day, I used the gift card on a purchase that total $111.03 leaving a balance of $47.97. The cashier gave me the receipt but did not give the gift card back. Spoke with Mgr. Keith C. at the Marshfield location and he stated after speaking with the District Manager. There was nothing they could do. As if I had money to just throw away.

I purchased a boy's suit from this store for my son's prom and wrote a check. The check was done electronically as a POS check. Because of the color, we had to buy another suit somewhere else and return the one we bought from Burlington. When I returned the item three days later, I was told I could only get a store credit or receive a check in the mail because I wrote a check.

First, I am an employee. The week of 17-23, my manager worked 2 closing shifts, another worker worked 2, another only had 1, another closed 2 times, and I had 5! A co-worker switched shifts with me the following Saturday because I had another closing shift! I wonder if my boss can't be a little more fair? I've asked her about it before and all I get is: "That's the way it is." I was expecting something more intelligent. I understand there's only one other girl besides me that does any work, but I would like to be home in the evenings too, just like everybody else (her pet employee). I like my job and would like very much to get along with my boss but there's getting to be a lot of tension.

I purchased a pair of jeans on April the 8th. I got them home and they had ink on them. I washed them and put them on the next day and the bottom fell off. I have purchased many things from there and I am not happy with any of the items I have bought. I have spent a good amount of my money with you and am not happy at all. I would like someone to contact me as soon ad possible, please, so we can discuss this. I am very upset with your store and no longer want to shop there.

I went to return a pair of shoes that we bought for my daughter for Christmas. She maybe wore them a whole of one hour before the shoes started to hurt her feet so, no biggie. I thought I’ll just return them so I went and the price had gone down considerably. They offered me a gift car but then I remembered my mom still had the receipt and I waited until I came back, so maybe they'll give me a gift card for as much as she paid.

I placed items in layaway at this store on 2/21/10. All items were picked specifically for 4 grandchildren, some were clearance. A special occasion was coming up and I wanted all to dress accordingly. I was leaving, going out of state that same day and needed to take the clothing with me. On 3/16/10, I paid for the layaway and had to wait 2 hrs to be told the layaway was lost. He gave me back the cash money for down payment but it took 3 days to get my money put back on my debit card with much persistence, being told from the manager the card was cancelled and would not be charged. I had to rush through obtaining clothing at a much higher cost and not getting what I wanted. I had to keep a promise to the children thinking they were getting their gifts, with the limited timing I just picked out something. After contacting the regional office, I was told I would be sent a $25 gift card. How can a layaway be lost in a store?

On 3/15/10 I purchased 3 tops and a pair of shoes. After arriving home I noticed where the price tags were placed through the material on two tops made holes in the fragile material. They should have put them through a stronger part of the top not right on the back of the top. I stitched it up instead of going all the way back on the buses. The 3rd top stated "2 pieces" but I only got one (like a tank top). I didn't realize it must have belonged to a set and it also had a tear in the front bottom. I stitched that up also but it looks like hell. I wonder where the other piece is? So I got 3 tops that had holes in them and one piece missing. I don't have the strength or time to return them and very frustrated.

Not normally shopping at BCF, I was excited to find 2 items on sale that I wanted to purchase. I went to the check-out, and ran my debit/credit card through. The cashier said it wasn't accepting my card, for some reason. So she asked me to slide it again. Still it didn't take it, so she said she'd have to do it the 'old-fashioned' way, taking out the old carbon credit machine and sliding it over my card.

I visited Burlington on a day of a snow storm. I had just left a party for my 3 year old niece. I wanted to buy a Dora product before she boarded her plane on the next day. I stopped at Burlington barely able to make it due to the weather. I made a $161.82 purchase. When I got home and after going through my bags,a $14.99 watch was missing. I called the store the next day to let them know that the cashier forgot to put my watch in my bag. I spoke with the assistant mgr Rick. Rick said he was there at the close of the night and he didn't see merchandise that was left behind. Rick stated that he will need to go over the store's video for that day and it will take him many hours and asked me to leave my phone number, I did!

We were walking around in Burlington Coat Factory just looking around, we saw a girl we knew and didn't want to approach her. We wanted her to approach us first so we acted like we hadn't seen her just looking around. Then she saw my friend first and gave him a hug, then me a hug. When we left Burlington Coat Factory we stopped by Big 5 and Hastings.

My coat tore so I didn't wear it to work. I drive a scooter, so am exposed to the air. I got to the store at 8:30 pm and began looking for a coat. They didn't seem to carry my size and had a poor selection. Not one person came to help me. By the time I found something that fit me it was 9:00, they were making announcements that the store was closing.

I just moved to LV from Hawaii. I visited this location twice and both experiences were horrifying.

I bought a coat for my step dad for Christmas and it did not fit. I purchased the item on December 16th and paid for it by check. I tried to return it on the 1st of January (16 days later). There’s plenty of time for check to clear (which I have evidence of) and everything. They would not give me my money back. All they would do is give me in store credit or give my name to corporate to issue me a check up to 14 days later. I just wanted my money back! They have had it for over two weeks now. I have no money, no coat and no gift for my step dad.

I returned a coat I purchased on 10/04/09 because it was too big. The store number was 450. I was there at 3:15pm. I needed a smaller size. I had a receipt but because it was faded and over 30 days, I was told by a young man with a ponytail named Jonathan, that I could only have a store credit, which was fine by me since I had already intended on just exchanging it for a smaller size. The problem was, when I went back to Jonathan to get a smaller coat, I realized that the coat was $99.00 and the store credit he gave me was for $99.00 and the coat I had returned was $139.00. Jonathan told me he gave me a store credit for $99.00 because I didn't provide a return receipt when in fact I did. It was faded so he couldn't read it, according to him. I myself could see the price of the coat as well as the amount of $139.00. He then asked me for the original receipt, which I told him he never gave back to me. He insisted he did. I asked for a manager as I was getting nowhere with him.

On Dec. 5, 2009, approximately between 4:30-5:30, I went to the cashier to have my items paid. The lady associate in item 5 rudely said, "Line 2 or customer service," as though I was a waste of her time. So I went to clothing area to ask to speak to a manager; however, he never showed. So I went in line. As I was complaining in line with other customers, I notice they opened up two more lines. When I had reached the register, I asked the cashier to page the manager. Again, he never showed. So there was a page for him to assist cashier 5. Upon his completion, I spoke to him about my complaint. He seemed unconcerned but used the word, "he would see to the matter." The customer service at this store is terrible. What can be done? This was emotionally distressful for me.

In the year 2006, I was offered Blue Cross and Blue Shield of Alabama insurance. I was "grandfathered" in because of the number of years that I have been working there. To be able to keep the insurance, I had to keep a daily average of 6hours and above. When I talked to Mrs.**, she stated that my hours had dropped to 5.96 hours from 11-23-07 to 7-17-08. I have proof that my hours did not drop that low on the dates that she stated. I asked her, "Why are my benefits being dropped now 11-30-09?" and she stated the she was sorry that the system is that slow and there isn't anything that she could do now. She also stated that if my hours should increase to 7.50, I could get the insurance back but I would have to work a year of the 7.50 or higher hours. I also stated to Mrs. ** that when I was offered the insurance in 2006, I never worked the 7.50 hours.

I was in this between the date of 11/2/09-11/6/09. I was in the Women's dept. trying on jackets. I hung my pocketbook on the end of rack. I went to turn around and my pocketbook was gone. We looked around the store for it. One of the workers found it in the dressing room hanging on the return rack. I asked the head person to look on the camera for me but she told me she couldn't do that. She said she had to wait for someone to come in and do that. I called the cops and made out a report but I feel the lady should have helped me more. I haven't heard from anyone from the store. Could you please help me out?

I wanted to purchase a gift for my daughter who lives in another city within this state. I asked if I could pay for the item at this store and then give her a card telling her to go to their local Burlington and pick up the item. I was told that they don't do things "like that" but no one could give me a valid reason. Most other ccc "chain" stores are happy to accommodate their customers. Why not Burlington?

I received a pair of Baby Phat boots as a gift for my birthday (10/02/09). I appreciated the thought, but the boots were a bit too urban for my taste. Today (10/11/09), I went into Burlington Coat Factory in Westland Michigan to return the boots. I had no receipt and was well aware that I would not get cash but as the return policy states, I should receive an in-store credit. The boots were in perfect condition and had never been worn. I was told by the store manager "Yolanda" that they do not do exchanges on urban merchandise. When I asked why, I was told that the urban merchandise was often stolen.

I and my sons had a couple of returns or exchanges to do there so we walked in and approached the customer service department prior from a previous visit 2 days before. I then talked to the same cashier who handles the returns and purchases as well throughout the whole visit I heard what appears to be store staff codes for theft. I then sent my sons to the men’s department to look for a pair of pants for one of the exchanges. Out of nowhere four employees of Burlington are surrounding my children in the area where they were looking for a pair of pants. The employees were acting like they were fixing the clothes on the racks and that wasn't the case, it was obvious that they were watching my sons.

I purchased 2 convertible cribs and a dresser while I was pregnant with twins for over $1,000. The nearest store with my selection was 1 hour 10 minutes away. I chose to drive out there after I was told they couldn't ship it to my local store (which all retail stores do) and a special order would take 12 weeks. When I got it home to assemble the cribs, one was damaged on a weight bearing board rendering it useless. After 9 calls, 3 employees, 2 store managers, a regional manager, and 5 weeks, I got my piece replaced.

My daughter and I were in Burlington and we separated. I went to the shoe department and she went to look for pants. As my daughter returned to show me the items she had chosen, she was accosted by an intimidating African American male in a black suit. As he approached rapidly, he said in a demanding tone as he grabbed her arm, "You need to come with me, right now." My daughter replied, "Me?" He said, "Yeah, you." At this point, I intervened, pulling my daughter away from him. I told him I am her mother and if you have a problem with a child, you need to speak to their mother.

I went to your store at ten minutes to nine last night, and the store was closed and doors locked! The sign clearly says nine! I knew exactly what I wanted; it would not have taken ten minutes to get it. I know my three hundred dollars is not much to you, guys; but it is a lot to me and was gladly appreciated at Wal-Mart! The young lady walked by, looked at me, and kept walking while I was at the door. That's what made me upset.

They would not provide me with their names but there were two older women chitchatting in a foreign language upon my arrival. They did not greet me, much less, offer assistance. I began shopping when I heard one of the women yell to a very young girl and ordered her to do something while she continued to chitchat with the other older woman. I didn't think much until I heard her yell again at the young girl.