Burlington Reviews

So shopping at Burlington’s today and I was purchasing some things and I didn’t realize it was damaged till I got upfront. They were real busy. The young gentleman says hey might be able to give you a discount they want to give me a four dollar discount which a whole piece of the wood was cracked all the way down and a chunk took out of it and I was like no not really that ain’t worth it so when the girl that was doing the four dollar discount looked at it. She was like, "Oh I thought it was a little scratch, but yeah that’s pretty big. Let me see if I can get a better discount for you." I was like, "Oh OK," so she went over to some young girl, they’re both were ** and then they started talking in Spanish, and I did say you can speak English and a little girl at the register which that girl was super nice.

Terrible experience, coats all over the floor with people walking on them. I spent 20 minutes just placing them back on hangers and hanging on the rack. Selection consist of puffer jackets. The floors were filthy. The cashiers were slower than turtles and in no hurry to take next customer. The customers waited for an hour or more. Worse shopping experience ever.

The new arlington heights store is jammed packed from floor to ceiling, there's hardly room for one person to walk in the aisle. The merchandise is mostly junk. I always enjoyed the old store, it was well laid out and always had new stuff and you could see over the clothes racks unlike now.

I bought a bottle of perfume for $20. When I got home, I sprayed the perfume on me. When you first spray it, there's the scent of something like alcohol with a hint of the perfume. THEN THERE'S NOTHING. I'm familiar with the sent because I've bought it a few times, in the past from stores like T.J. Maxx. However, this must have been a defective bottle because there was no perfume sent. I sprayed it on myself and I smelled nothing.

An employee used several cuss words towards me and was in general extremely disrespectful and rude. I did not use any cuss words and didn't raise my voice at all. Another employee looked on and had a smirk on her face. I will never give this place my business. I give this 0 stars but had click on a star to submit. Doesn't even deserve 1/2 of a star.

Store on Lorain Rd needs to close. I waited in line literally for 1 1/2 hours. The "MANAGER" was in the store, walked up to the only cashier, saw the line and left for the night. I believe her name was Stephanie. She needs fired. A 2 yr old could manage the store better. What kind of manager walks out on Friday night with the store packed and abandons the sole cashier? A horribly incompetent manager.

Purchased a $20 bottle of cologne from Burlington got it home opened it up and there was an itemizer but no stem inside the bottle and it was leaking. Tried to return it and the manager would not let me exchange it or refund because he said it was opened. How was I supposed to know it not useable until I opened it. I called corporate to ask why and was told it is manager's discretion. So you will lose a long time customer over $20. It’s really not the money the return policy and the customer service is terrible. Never shopping there again ever. The lines are always too long anyway. College Park Ga store off Old National Hwy.

We went to a recently opened store in Lincoln Nebraska. We bought 2 items and stood in line for 45 minutes. The line snaked into 3 1/2 aisles. There were only 2 out of 7 check stands open. The one of the 2 was having problems, so they shut that down. We counted about 75 people standing in line. One employee was standing behind the counter, but just hanging some items on hangers, not helping to check. No other employees were in sight. While I was in line, I tried calling the store 2 times, but it just continued to ring, and then dropped my call. I WILL NEVER GO THERE AGAIN, AND WILL WARN OTHERS ABOUT MY EXPERIENCE.

On 10/03/24, I was not given my change back. I paid in full my balance of 115.49 with 120.00 and no change was given in return. The charge was 120.00 as credit card payment. The receipt does not say a credit is to apply to my card. Where is my change/ if I called to Burlington to see what was my balance as for that day, to learn full balance was $115.49? Nowhere says payments are to be given in exact cash. No cash return. They it will not give you any money in return, or where your money goes. I called a number and chat online, both say can't help. I am not able to access my account online.

The girl in Fairhaven asked me if I wanted a bag for .10 cents…Said, "No I’m all set I don’t need one"…She was so busy flirting with the boy next to her she put my stuff in a bag and charged me .10 cents anyways …It’s not about the money. It’s about paying attention to what your customer wants and says.

I went to Monroeville location. I purchased several items for my grandson and for myself for about $150. The lady at the registrar started to search the baby's items for hidden things!!!! Implying that I might have stolen things and hid them in the baby clothes!!! Then, she put all purchases in a trash bag! Even my clothes that I purchased, she also put them in another trash bag, and put the cooking pot I purchased in the same trash bag with clothes. Very disrespectful.

Started out good. Store is a little disorganized. Went to check out, cashier was rude. Apparently there is red sign across the aisle from the regisiter (NOT VISIBLE AS IT IS ACROSS THE AISLE FROM THE REGISTER LINE AND YOU DON'T NOTICE IT UNTIL THE RUDE CASHIER POINTS IT OUT) says to stand 20 feet from the customer in front of you. Not knowing about the sign the Rude cashier said "Ma'am can you back up to the end of the aisle." Asked her why and that is when she said "Because we don't want you all over the customers. There is a sign back there." OK, I get it. It's her approach that is very off putting.

Horrible, Horrible experience at the Gateway Mall store in Brooklyn NY. My two kids (age 8 & 9) and I were harass by the elite security Guard. (male **, very dark complex, bald headed with partially gray beard with possible ** accent). This guard grab a swivel chair from my son and proceed to say we can't sit on the chair before we buy it. Each chair I pull out to check, this security will grab them and proceed to say it's the store policies. Burlington make this make sense. I can try on clothes in the store fitting room however I must purchase furniture without sitting on them. This same security above interrogate customer before letting her use the ladies' room. Am proceed to say she must come out quickly from the bathroom. Burlington shame on you, this store don't care or value customer, just their spending dollars.

Today, I went to Woodbridge, NJ location to make a return. I was advised that the system couldn't refund my MC because of their internal system issue, and manager Lisa said it has been going on for months. They offered to give me a merchandise refund card instead. I immediately declined and was told there's nothing else they can do. I don't understand how they can allow an issue like that to persist on and off for several months. It's definitely a scheme to keep money in store to make people come back and shop there.

My account had a zero balance. Unaware it obtained a late fee because it was paid after 5 pm online, but before midnight. I called checking my account's balance while on vacation. To my surprise I had a $29 balance. I paid it, however again before midnight on the due date, oblivious of the 5 pm phone or online cutoff time not stated anywhere on there bill. So I obtained another $29 late fee. That’s when it dawned on me these weren’t expenses I own but possibly fees for what? Unpon opening the second late fee, I called the Burlington who informed me, of a 3rd $29 late fee. Now $3 late fee for a zero balance, paid online on the due date before midnight.

If I could I would give it no stars. I have been here 3 times and all 3 times the staff look and act miserable. They check people out in turtle speed. The manager should be fired just standing there and fixing hangers that have nothing on them instead of opening a register to help with the line that is all the way to the women’s clothes. This has happened on 3 occasions and I would never recommend anyone to go here. Then let me talk about security, they stand by the entrance and have the alarm go off when nobody is walking in or out. What a shame on the management. That is what it comes down to in the end, if you don’t like your job or don’t know how I am sure they can find better. The store is beyond dirty!

I call Monday July 1st at 3:17 and the woman got on the phone and I told her that I tried to pay my bill last night. It won't go in. She had an attitude problem and you can tell the way she was talking to me. So I told her I want to pay my bill and I asked, "How you going to charge me because it's not my fault that your phone system don't want to take my payment," and she's talking about she's going to check it and giving me an attitude so I just hung up! I'm not complaining about the store. Burlington to me that's a great store. It's a good store. I love everything that's in it. I'm complaining about your phone system. It's not working. I can't make any payments and this woman had a grant attitude and and still going to charge me $9 to pay my bill. I don't think that's right or even fair that your people are charging because your phone system don't want to take it. I believe that's like cheating your customers.

I buy some things there and when I tried to return they said if I don't have a receipt or phone number they can't refund back on a gift card of the company. All the things have a tag with the product. This company don't care of customers. Now I have to keep the things and throw away because Burlington don't give me back either money or credit store for buy other things like Walmart, Ross, Tj max or whatever store. All store they doing I never in my whole life see that. I do not recommend buy nothing there. If you lost receipt or don't put your phone number at the time that you buy something you lost your money.

My wife and I live in Northeast CT on the RI border so we shop at the Johnston RI store. During our last trip we purchased 13 items. The dressing rooms were closed so we were unable to check the fittings. Long story short we returned 7 items, a 1 hour round trip drive. We went back to the same store today and the dressing rooms were closed again. Like a fool we purchased 3 items. Have to make the 1 hour round trip again tomorrow to return 2 of the items. Does Burlington Coat Factory understand they are in the clothing business and people don’t appreciate cost cutting costing them time and money? If it was your intention to aggravate us, you win. You can at least cover my gas money.

Terrible customer service. The store is dirty, no organization. Workers are rude. One of the workers was very hateful and when she was called out she didn't like it and called the so called security guard. Who approached us with an attitude. Didn't want to hear what the employee had done or said. We left the buggie with our items we had planned to purchase and was headed out, he continued to follow us all the way outside, and cursed at us. Never again! If we ever go back to a Burlington store, you can bet it won't be this one. Worst and most humiliating shopping experience I've ever had.

To whom it may concern. I Elizabeth ** was shopping at Burlington in Argyle. Purchase a 4 ft bench on 4-7~24. The guys told me I couldn’t push the cart out. I told him I’m not carrying this to my car. It seem to me it’s ok to shop there and spend money, but not push your stuff to the cart. Make it make sense. It only take 1 person to hurt themselves So to me that sorry for a store to do that. Money in your store is coming in. Make the customer happy because I was highly pissed.

This store on Richmond Ave is the worst. Never did I wait on a line for 1 hour. The line was so long it was around the walls. Manager said she couldn't do nothing. Yeah she could of jumped on a register to help. 1 cashier was ridiculous. This Burlington deserves a big 0. Staff also nasty. Not nice at all. NEVER AGAIN. I will tell other people also.

I arrived at 1048 pm to Burlington Coat Factory. On my way to the register time was 1128. I asked a employee if she had a set of pillow cases I could purchase. She walked back and said, "Come with me." She found 2 I liked and was 12 feet from the register 2 minutes after the close time of 1130 when Ray a employee of Burlington said register is closed. Caught off guard I said, "What does that mean?" He said, "You can come back tomorrow," and escorted me out of the store. I took a Lyft there and home. Wasted money.

I came to Burlington Coat Factory today 2/17/24. The cashiers was very rude, the line was very long & they stop to even had a conversation to each other while us us customers are standing waiting for sooo long. It pissed me off. Then one of the cashier holler at a customer to come to the counter which was very disrespectful.

My limit was 400.00 dollars on their credit card, now it says it’s 1000. They won’t do anything about it! They are scammers and there’s nothing you can do!!! I suggest to never get their card. They are rude too.

Store stop customers from going into the store around 10pm. But advertising they are open until midnight for everyone. This is false advertising. And real bad business practice. Two times this has happened. It is inconvenient, and disrespectful to your customers! I will have to choice another co. if this is your regular practice. Your customers deserves better. Va Beach Blvd location.

Whatever you do, DON'T do a layaway here! TOTAL RIPOFF!! They REFUSED to refund my purchase when the coat I purchased for my 87 year old handicapped aunt for her birthday didn't fit her. Due to her handicap, she couldn't shop with me, so I had to guess on the size. The layaway was only 2 days completed and 14 days in layaway, WELL UNDER the 30 days of their normal return policy. I would have just bought it and returned within the 30 days if the sales clerk would have informed me when I EXPLICITLY asked for ALL of the policies BEFORE agreeing to go ahead and do the layaway. AND, on top of that, paid an extra $5 for this supposed "privilege."

I was shopping with my granddaughters 7 & 9 yrs old and after an hour we needed the restroom which is now employees only. Why isn't it open to the public? It's discouraging to shop due to this inconvenience. You'll lose customers.

Walked into the store. Lines were long as hell and I just send it up. Walking out. Products are on all over the place which seems like nobody picks up anything and puts it back where belongs. Very unpleasant.

Incident Date (06/13/2023): I was in store in the early AM, perhaps a few hours after opening. Check-Out ~ The young girl up front Caucasian-Deana (I think that's her name) was friendly and tried her best - just requires a little more training on calculating totals, nothing too bad. The older lady on the other hand (** - name unknown no name tag) was the RUDEST, if you can't think and do your job at the same time, then she is in the WRONG profession, seriously.

This place have really changed. It uses to have all kinds of good merchandise. They need new buyers. And checking out, it can be 10 people in line one cashier and two standing back there talking about nothing. Where is the teamwork at. People have time to put stuff back right in the line because you're standing there So long. And that $1000 dollar LOL. LMAO. NO ONE EVER WINS. We uses to have bags or receipts and friends and family.

Went into to Burlington Tomball Texas location a couple of weeks ago. Before I begin I have a $950.00 credit limit with them and had a zero balance. Always paid them on time. Never late on payments. I hadn't used my card for about 6 months so I thought I would use it. Picked out about $250.00 worth of merchandise, get up to the register for check out, gave my card, was denied. The cashier said, "Have you moved?" I said yes, gave my new address. She ran it. Was denied again. At that point she said I would need to call customer service headquarters. I called. The rep ask me if I still worked. I explained to her I was retired. She ran a credit check on me, came back and said I could not use my card. I ask why. She said I would be getting a letter in the mail. By the way my credit score is not excellent but have a 676 credit score.

I had this credit card for few years, always paid on time and the one time I didn’t because their system was down. NOT MY FAULT. I was charged late fees. Again it wasn’t my fault. I try to contact customer service but didn’t work. They are very unprofessional and rude staff. I finally got rid of them and will never again will I acquired another card from them. NOT RECOMMENDED AT ALL

So Never get a Burlington c.c.... I paid it off then few month later a credit collection calling telling me I owe 200$. I tried to ask why and the man yelled at me so I hung up then called back and guy say I was paying late fees (for 0$) so I paid it off the man told me it was paid to 0 and my account was turned off. Now just got a another bill... So I call and the man say I have to talk to a manager so a manager gets on and says she can't make the amount go away because it's a service fee... How do I have a service fee after I turned off the card... If I had then means I would get a lawyer because I'm not paying it...

After purchased a dress a Burlington for 49.99, when I tried to return it, the cashier told me that I was going to receive only 14.99 for the dress. I tried to call customer service they were telling me the same. I would never recommend Burlington to any customer. Their line is so long, anyone has to spend at least 1:30 in order to pay or return an item.

Updated on 01/17/2023: On December 10, 2022, I went to the Winter Garden Burlington store and made a purchase for some pants. The next day I brought back 2 pants which the sales agent made a mistake and instead of a refund made 2 even exchanges. I sent the receipts to Stephanie, the phone manager for customer service who is the supposed phone manager for customer service, the receipts.

Only two cashiers for a 150 ft line. This is in the Mall of the America store at Miami FL. This is every day. Clients just drop items and leave! This is why online ordering is so successful. Incredible!

Burlington, Hawthorne, CA. I had the most horrifying shopping experience of my life at this Burlington Store at Hawthorne. On September 28, 2022 at 9:30 AM. I went to this Burlington store. As I was walking towards the store from the parking lot, I ran into a mall security person and I said to him that the sign in front of the store says that it should be open by 9am, but I was here yesterday at 9:20am with few other customers and it was still not open; so I hope they are open by now since it was already 9:30am. The security person actually replied and said that they always open late and he does not know why. I walked into the store and informed one of the floor staff that I was here yesterday at about 9:20am but the store was not open even though the sign says that they open at 9am. She did not say much but she did reply and said “oh, it was yesterday”.

The dressing rooms at the Florence, Kentucky location are only open on the weekends. That’s super inconvenient for customers. One of the associates suggested I buy everything I was interested in and try them on in the bathroom and return what I don’t want! What?! That’s disgusting! Is this what’s happening in your stores?! If there’s not enough people working there, why not just close this location? Good grief!

I’ve been going to this store fore years. I used to able to find what I wanted or something else. I can walk in the store and turn right around. The clothes are still last season’s fashion or they don’t have your size.. The show selection sucks. Underwear isn’t enough sizes.

Today I didn't call ahead for the layaway. The other employees made it seem like it didn't matter. I got pushed off to the side. If I was able to pay online like Kmart, I can book the time for pickup. That way I wouldn't have to stand to the other side of a line or nobody talk to me on phone.

My mother and I was in the store in Louisville KY, at 3560 Bardstown Road. My mom is a heavy smoker and has a smoker's cough (bronchitis). She was getting a stare down by two employees so bad that I asked them what was wrong. They stated that my mother coughing was what they was looking at. They made my mom so uncomfortable that my mom went ahead and went to the car while I finished my shopping. By the time I got to the cashier's they were speaking to the cops. They stated that they called the cops for a wellness check. So embarrassing. A thief would of gotten better service than my mom did that day. The cops even looked puzzled and stated there was no reason for this call. Never in my life have I ever thought a store would call the cops over someone coughing.

I call to activate my Burlington credit card and select the Spanish language. The machine that gives you the information speaks very bad Spanish and changes the R to an L all the time. Everything they speak and say sounds like they are in a hurry. The English language option is spoken faster. They were not very helpful so I decided to just cancel the card. For the review that was sent to my email, they said how good is Karla but in reality, I call three people the same day, they all three bad especially the last one I called.

I went to Burlington out on Powers Colorado Springs, I m not sure why but 2 cashiers standing at one register. The ** cashier (female) said something to the other one in her ear and then very obviously looked up at me, very rude!!! So when I walked out the door the bell sounded. I walked back over to older cashier so she could solve the problem. She was very jumpy looking through my stuff in the bag to find the alarm thing couldn't find it, when I got to the car it was on some tire valves covers, I don't if they thought I steal something. Instead of talking smack check it out. They wouldn't have found anything. I am not a thief!!! But everybody in line noticed and was looking at me because of the obvious happenings at the cashier's, I will not be back in any of your stores, hire some professional people not the new girl that day. Treated Badly Karen **

While the line is around the corner over 30 ppl waiting, only two cashiers were open and the other three cashiers organizing behind the register pretending they didn’t see us. Even the second cashier was super slow. Didn’t seem to care. If I wasn’t going out of town tonight I could have walked out leaving everything behind. This store will not be my choice moving forward. 40 mins just waiting at the line. They need to step it up... Terrible staff.

Burlington at 2614 Golf Road, Glenview, IL 60025-4744 overall is okay. The front-end manager is always nice. However, **, a cashier is extremely rude. Avoid going to her line to check out. She seems miserable!!

I returned 2 dresses on 5/3/2021 that I purchased from the Saginaw store on 4/28/2021. The young cashier provided me with a store credit instead of cash back. I politely asked for cash because it was returned within 30 days and I had my receipt. She called another associate for assistance. Olivia came to the register and rudely said "what is the problem?" I explained I wanted a cash return rather than a store credit. She sighed and walked to a different register. She rudely threw the money at me. I picked it up and counted it, to make sure it was the correct amount. I asked if she knew how to correctly count money. She said "you should not even be getting cash back." Proceeding to tell me the manager told her to give me cash.

I attempted to return items (coats) for my son that did not fit them with the receipt. Unable to return it, and I was treated as a thief suspect. Now, I have two coats, that do not fit them, and one was on a discounted and I was charged a different price. Their POS is broken, or the databases are not updating in real-time. Their customer service and inventory system is outdated!! PLEASE DO NOT SHOP THERE!!!

I think this company's policy of not reissuing an expired rewards is very fraudulent. I signed up for paperless statements and thereafter I was not receiving any more statements. I kept asking in store about my rewards and also called Comenity Bank to enquire on the status of rewards, because I was concerned that I had spent a significant amount of money and no reward was forthcoming. On 11/25 I was informed by a rep. from Comenity Bank that a reward of $20 was mailed to me.

I try on a jacket and manager told me not to. It's against policy. I took it off, left it. Was angry so she goes to the front telling security about me. I told her, "Man you told me ok I understand. Don’t go telling my business other." She called me nasty and to get out the store. I felt really embarrassed and told her when I’m done paying I will leave. She has no right yelled and in top of that humiliate me.

3 employees at the Burlington Coat Factory on Kellogg in Wichita, KS were not wearing masks. 2 were wearing them under their nose and 1 was wearing it on one ear dangling down. I asked the cashier politely to pull it up over her nose while she helped me. She refused, and her associate who was next to her pulled her mask down under her chin and pressed her face up to the glass yelling that they didn't have to do what I asked and no one can tell them what to do. I politely again restated that I have immune issues and would appreciate if they would wear a mask properly so I could check out my (Over 100$) purchase.

I made a purchase pre-COVID, when I originally tried to return, the store was closed. I happened to drive by the other day and noticed that the store had opened back up, so a few days later grabbed my return and headed to the store with receipt in hand. Paid $24.99 for pair of kids' shoes and they tried to refund me $8.00 less than what I paid. When I spoke to the manager John **, he would not budge on this. Stated that they only offered returns for the first 30 days after they reopened the store. Very smug!!! I know we are not talking a lot of money here, but under the circumstances, COVID, they should refund the entire amount! Truth is I probably would have turned around and spent 10 times that in the store that day! Horrible.

I went to 2 locations and was denied access; the hours on the doors stated that the store closed at 9 not 7:30pm. I was told I couldn’t come into your Glen Burnie and then your Arundel Mills locations based on lines moving too slow. I work in leadership in retail and would never deny access before we actually closed; although you're busy and I do understand that; inconveniencing customers by denying access seems to be definitely not the way to win your customers back. At both locations both people were very rude and seemed unhappy with the number of people in their stores. All I could say was wow a walk back to my car. Maybe your company should update your store hours on the window to notify customers of the time change. Just food for thought. 50% off promotions can’t be the only leg you stand on; how good is your service and how good are your people....ask yourself.

I ordered an item online and they shipped the wrong size item - medium instead of large. Burlington doesn't really want to cover the $7.99 so they wanted me to drive 40 miles to the nearest store to do an exchange. Then they decided I could ship the merchandise back and, after they received it, in about 10 days they would issue a credit and I could buy something else online. Then I would pay shipping again and, after that they would try to refund the shipping for the 2nd time, not the 1st time. Finally I did return the merchandise to the store to save the hassle and 2 weeks to return it by mail and get a refund from that - and the store would not do anything about the shipping charges I paid for incorrect merchandise. So, I used the gift card from the store to order more stuff online, had to pay shipping again, and now hoping to get a refund for the 2nd shipping charges. What a terrible company to do business with! NEVER AGAIN!

I have contacted the Customer Service at Burlington Head Office to tell my story. The closest Burlington from Montreal is located at 3 hours drive from here. I have told them that my last visit in US was in mid-November last year. We went back last week-end February in Manchester NH for a return dated from November and they markdown their price for 4 items returned for a total value of near 30$ US. I tell the my story at customer service and they did nothing. No coupons, no cash card, no store credit. Nothing. So forget about me as a loyal customer as I am really frustrated of this situation.

I placed an order - never received it. I contacted customer service and was told it was showing as 'delivered.' I work from home, if any packages arrive, I am the first to get them - hence, why I know no packages were delivered. I told her that, and she told me to call my local police department and file a complaint, because obviously someone stole it. Huh??? Instead of just offering to contact FedEx, she insisted that I call the police. So I did. I know, that was so dumb of me, but I figured she knew what she was talking about.

Bought a jacket and had to return it because it was cut very small. If I take it to the store you cannot get a refund only store credit.so I return it to from where it came and learned that it will take two (2) billing cycles for my refund. I think this is so Burlington can collect the interest of people's money. If that isn't illegal I don't know what is. Communication from Burlington is completely absent. I returned the coat two day priority mail. They did receive it but I only know that because I tracked the package. They didn't send me confirmation.

So long story short. Left Ny. Moved back to Pa, very limited income on SSD. My daughter is 30, lives at home, first pregnancy. Money is tight. I ordered maternity clothes for her for Christmas, all I could afford. Burlington kept messing up tracking. The day finally arrives. I get a message "items returned". I call to find out even though I used auto fill they used a drop down box (I never noticed). They changed the address. They never asked to confirm my address or I would have noticed.

This is the best place to get a wide variety of things and save money on some well-known brands. You do have to look past the fact that there will be no sales people to help you, long checkout lines, and elevators and escalators out of service often, but in spite of all this I always save money and come away with great stuff so it's worth it. Also big selection in shoes, handbags, accessories, jewelry and toiletries.

Burlington's women clothing and accessories are like shopping at a thrift store. The clothes are apparently from others stores which did not sell; and Burlington gets other stores leftovers. The clothes are cheap and secondhand items. You be better off going to Walmart and buying their clothes instead of Burlington.

Over two weeks ago I ordered a coat and a sweater online. The sweat was $19, the coat $79. Soon after I received an email from them saying the items were shipped with tracking number. A few days later I received the sweater, not the coat. I've been trying to resolve this with Burlington ever since but I only get "case numbers" saying they will get back to me within 2 days - which they never do. FedEx confirms that they only delivered one package that was 1.6 pounds, which would obviously be the sweater. In the meantime it's gotten very cold out and Burlington still has my $79 for the coat they never delivered.

I returned some items for a refund and to make a long story short... the cashier said my refund would go back on my debit, well it never did. Come to find out she did it as cash and pocket the money. The manager said he saw the video. It shows her giving me the $ which is an absolute lie!!! So everyone watch your receipts!!!! They are very shady there!!! I will never go back and I would over $100 there every 2 weeks!!!

I went to the Linden commons store with my wife last night to find a coat of the right size for her that we had found in the Flemington store. As we walked through the store to the coat section the entire clothing area was a disaster, clothes on the floor, on top of the racks, mixed sizes, wrong clothes in the coat area etc. It made it impossible to find anything, so we left without the coat. And agreed that we would not be going back to that location.

Don't order anything from them using Paypal because they WON'T REFUND you your MONEY but instead give you store credit if you return it back to the store and if you return it through the mail you will only get a credit back on your Paypal account. I am heated! They don't even let you know this before you buy the items! They basically stole my money. I am out about $70 and I honestly do not shop in department stores and I only ordered items for my child. I had to pay for shipping for stuff over $50 and a lot of places give you free shipping over $50! Now I have to send it back and it's only going back as a credit to my Paypal account. If I had known I would have never bought my order using Paypal and I'm not even ever going to order anything from them again using Paypal or not. There isn't anything special about their stores.

Dover Delaware store cashier Viktoriya, gives excellent service, I really appreciate her help with layaway and regular transactions. She is always glad to answer questions and go the extra mile for me. Thanks.

I purchased 6 sweaters online and of course the payment was taken IMMEDIATELY. My first notice indicated my order would be delivered on Friday, October 25, 2019. Then, on Thursday, October 24, 2019, the notice changed to show it would be delivered and had been delivered on Thursday 24, 2019 and supposedly left on my front step. NOT! I have been trying repeatedly to get in touch with Burlington to find out where my order is but they apparently do not respond. I have set up a dispute with my credit card company and still await Burlington's response but it is safe to say I won't be ordering online from them again.

I was shopping. Could not find what I was looking for and I got help from this one guy name Patrick. He was very happy to help me with what I was looking for. I would recommend people to go to Central Ave Burlington. Have not seen that in a long time that's why I give them 5*.

I have ALS and reached out to Burlington to try and get help financially with getting a suit. I got an email back from them saying they would help. Then when I contacted the Salem Oregon Burlington the manager Nancy and her boss Darrel decided they were not going to honor their email and they don't care if I was dying from ALS. They're not in the charity business. I just wanted to wear a suit to get married in before I can't walk or talk or breathe on my own. So if you support ALS please support me and don't shop at Burlington. They don't care about their community.

This store don’t care about customers, the only thing they care about is credit card sales!!!! I have been there over a year and another employee over 3 years and we got the lowest amount of hours. When I asked about it, I was told “ if you want more hour, sell more credit cards” the hours go to people that sell the cards!! They don’t care how good you work or how well you treat costumers, or how neat and organized you are when you work. I am also a veteran and on disability and this is how I get treated!!! My reviews are always very good and positive!!! Something needs to be done, this is not how you treat people!!!!

The online purchase process is fairly simple. However, if the item is too large or small, look out. Do not think that just because the tags are still on the items and you have the documentation that came with the item that everything should be fine. No way that would be too easy! The cashiers cannot accept that documentation from Burlington. You will have to go back home and hopefully find the email that stated your items were on the way. Print this out and take it back to the store. Too much of a headache. Don't waste your time shopping for an item online, because the aggravation that comes along with trying to return is not worth it.

I like shopping at Burlington (Broadstreet Store RVA), but had a hard time getting a credit for a double charge. I had my bank statement in hand showing the two charges, I still got the run-a-round. I was told this had to be handled by the corporate office, and then just got excuses after excuses. Not sure what was happening, I turned this over to my bank and within a day my account was credited. Mistakes happen so always check your account when using a debit card. J ** Richmond, VA

They return your layaway within 1 day. They say they email to remind you, but they lie. And they rob you $15, off the payments you make. Total RIP OFF. I was late by one day only. Buyer beware. Don't put a layaway here.

I bought several items for my son on Burlington's website. Since he couldn't try them on I had to buy 2 different sizes. I used the PayPal option on Burlington's site when I checked out. PayPal gives me extra protection and keeps my credit card info out of Burlington's hands. God forbid they had a data breach and credit card information was stolen because that's never happened anywhere else. When I went to return items I discovered if I returned them in the store, I would only get an in-store credit. They get the benefit of my credit card and I can get an in store credit! If I ship it back to Burlington, they can credit PayPal, however you have to pay shipping costs. With what I paid in shipping I basically gave Burlington back two pairs of pants that I've paid for but they get to resell for a profit. Lesson learned: I'd rather pay more to shop at Kohl's and get a better return experience. Cheaper doesn't always mean it won't cost you more in the long run.

This was the first and last time I will step foot in this location. And, this was my first experience at Burlington Coat Factory. My 1st stop was the restroom...broken toilet seats, only 1 sink had running water (trickling and couldn't shut it off), no paper towels, hand dryers not working. I walked around the store with my hands in my pockets because it was so filthy and unorganized. I bought nothing, left the store disgusted. This location is an embarrassment to the company. I will probably never go to any location. Additionally, there is no way to discuss this with Burlington on their website, so I need to write a review here.

When I purchased this luggage set, I looked pretty and seemed strong and well-made. That is not the case. This is the worst luggage I have ever purchased!! I have spent less for luggage that held up much better than this set. While packing for my trip, the seam started to pull away. I should have stopped right there and returned the set, but it was the day before I was scheduled to leave. I went on my trip and when I retrieved my luggage at the airport, both pieces were severely scratched and damaged. Burlington refused to give a refund or credit. DO NOT PURCHASE ThIS LUGGAGE!! It is crap! I will never shop at Burlington again! They have poor customer service and their stores always look a mess whenever I have gone there.

My mother and I go shopping frequently in Sioux Falls, SD, and one day, we decided to go to Burlington to see what clothes they had and all that. We get there, and then first thing we see is shopping carts stranded in the parking lot areas, and some taking up valuable spacing. A little frustrated, we moved some and was able to get a fairly close spot to the store. We walk in and we see lots of clothing, and since it was Christmas at the time, we were greeted with lots of holiday decorations. It was nice, until we started to walk farther in. First of all, there were clothes everywhere but the racks. Most were either hanging on one side of the hanger or on the floor, which clearly was a little unsanitary. Second, we could see darker clothes that had deodorant stains on them or weird blotches on them, which disgusted me to know that they either don't seem to care about their clothes, or are just too lazy to clean the clothes up.

Every time I shop at Burlington this wonderful woman Linda ** is always smiling. She interacts with her customers. I enjoy her as a cashier. Thank you Linda **. You're the best!!!! She takes her time to fold your clothing properly when others ball your items up and they get all wrinkled. I just want this woman to be recognized for her outstanding customer service skills.

My elderly mother and I were very excited to visit the brand new Burlington in the Carson Mall 3/30/2019. The store was clean but not stocked. However, my mom was doing an exchange/refund. The "Cashier Maria" is a very angry disgruntled employee. Whether she was having a bad day was not our problem. The "Cashier Maria" insinuated we were stealing by saying she could not scan our clothes they don't belong to Burlington even though she had the return receipt in her hand. She did not know how to scan the receipt or wasn't aware of how to complete a return transaction so she took it out on us. She argued at us, talked to us like we were nothing, I never experience this behavior before.

Always find great deals in the Erie, PA store... Customer service is great too. Daughter bought a dress for her grade 8 graduation and the cashier put it in a plastic wrap on a hanger without us even suggesting it. Also clean and very well organized store. Workers stocking the shelves friendly and helpful. Would highly recommend this location for good deals.

Normally, when you order clothes online from a retailer, you can ship the item back if you need to return it. Not the case with Burlington. You are unable to ship it back, and you need to visit a store to return it. Not only that, but you can only return the item with the original credit card that paid for the item. So, my mom ordered me a jacket. It didn't fit. Now, to return it, we have to meet up, and go in person to a store. If we didn't live only an hour apart, and have a store near where I live, this would be impossible. A big hassle to return an item. Stay away from their online store.

I was ordering items online and Burlington declined my card. I checked my bank account to make sure I had sufficient funds and I did so I did it again and it declined again. I thought maybe it's a WiFi issue so I turned my wifi off and on then I tried again still declined. Then I used a different credit card. Declined again so I just gave up. The next morning I checked my account and Burlington took money out of my account 4 times and put it back in 4 times. They did the same thing with my other card. I called to see what was going on. The customer service rep Renee could not give me an answer why she was coming up with her own possibilities, but I just wanted a straight answer. She became very rude, kept over talking me, stating, "Oh my God," and blowing air. I told her I could hear everything she was doing. She kept over talking me and she eventually hung up on me.

I’ve been meaning to write this review a while ago. I'd like to take time to acknowledge one of your customer service representatives. I believe her name is Diane at store #199. She showed professionalism and was very friendly and interacted with my son. He was tired and ready to go but she made him smile all while she rang up my purchase. I felt like your store was welcoming to children because of it.

I bought a coat at Burlington 50.00 last year and the sleeve fell apart one month and I do not have a receipt. People say how good Burlington is and I do not think so I brought to tailor and they could not help. I have it taped but when I do wash it will come off. I need to get 50.00 so I can buy a new coat. I am not pleased with this coat.

This was the most frustrating and worst customer service I've ever had in my life. Trying to return shoes that don't fit right that were a gift from my wife who purchased them on her account. I brought back the shipping sheet that has the order number on it and proof of my ID and they still said after the second time that all the information isn't good enough that they need her email. She doesn't have their email anymore so they're denying us a return over that. Even though we screen captured the order details Within Burlington Coat Factory account it's not good enough. They will not give back money. Cheap and untrustworthy company. Wasted 20 miles of driving in an hour and a half of my time that's why I'm making this review. They've lost the business of my wife who loves to shop so they made a bad move.

I am going to Chicago in 3 days. I purchased a hat and scarf set today and later on realized that I selected the wrong color. Turns out I didn’t select the wrong color, they didn’t give me an option to change it. I then tried to cancel my order or at least edit. I couldn’t find that option anywhere. Took me forever to find a toll free number, but it didn’t matter since they are closed anyhow. I called a local Burlington. Explained my problem. I purchased the item which only costs $13, but I needed it before I left Chicago so I selected Express shipping, which I should get it in the mail 1-2 days and costed $20. The manager at the local Burlington stated she can only refund me the price of the item ($13). But the shipping is non-refundable. I am calling tomorrow as soon as they open because it’s not fair to charge for shipping if they haven’t even shipped the item yet.

Had a layaway. Needed to return a couple items and gave me gift card instead of my money back. Had receipt. I didn't pay with gift card. I paid cash. Will not ever shop there again!! The employee was rude as well as corporate office. They justified gift card by saying policy for gift card was on the receipt. REALLY!!?

Even 1 star is too good of a rating. The coupons that are given in the store cannot be used online. Saw a coat in the store and the price online was 7 dollars more than the price in the store, they just didn't have it in my size. Called customer service, who was completely useless, seems like their favorite phrases, they can't help you, no or unfortunately not understanding how you can't price match your own product. The customer service is just completely useless. I received my coat on the 2nd then noticed that it was on clearance on the 7th. When I called to try and get the difference, I was told I could not because it was already shipped. Don't know why it's called customer service when they are not servicing the customer at all, completely useless.

I went shopping for Christmas. Had a 3 month old baby in a car seat, put the car seat in a cart I found in parking lot. When I went through the line and paid they never said you cannot take the cart out of the store or I would have never bought anything. But when I went to leave a rude employee said, "You cannot take the cart out." I ask how I was to get everything to my car with a baby. She said, "Not my problem." Never offered to help. Will never shop there again.

I went to the store at the El Con Mall in Tucson. I must say how disenchanted I was with this store. Nothing is organized. They have sections for different types of products such as beauty, clothes, shoes, etc., but everything is thrown in together. You go to the beauty section and you will have some of the lotions here, some on the next set of shelves and again on a different set of shelves. But there are also things for feet, makeup and every other beauty product in the same darned place. If you look at the clothes and shoes, it may say one size, but most of the things in that section are the wrong size. I went to check out and found an open cash register. The woman (cashier) completely ignored me and called the next person in line and the man (cashier) that was at one of the other registers said, "Ma'am, the line is back there."

I purchased a coat on Tuesday. Took the tags off Wednesday morning, got in the car, saw it was completely unraveling by the time I got to work!! The coat unraveled along the seam within less than 1 day!! I paid an amazing price, but the cashier told me I couldn’t exchange the coat because it had been worn. A $90 coat with no quality guarantee. The entire seam just kept unraveling!! No wear and tear, was only worn on my way to work...in my car. Guess I have to learn how to sew when I purchase from this store!! The return/exchange policy basically means you have to just “know” you purchased a faulty product before you realize it’s poor quality... Where is the Satisfaction guarantee?

I made a purchase online on the 27 of November and until today I'm still waiting for the tracking number and they could not ever answer my question online or over the phone. I will never buy anything from that store and I do not recommend it either.

This rep had the audacity of making it seem as if I ordered the wrong stuff. Ordered 20 pairs of shoes for Christmas gifts and I get sent 2 snow items jacket and pant size 4x inside the box with someone else invoice but the FedEx label outside has my name and address on it. How does an order of 20 pairs of shoes get mishandled to be jacket and pant for snow?

I ordered stuff online since the 30th of October. It is now 15th of November. USPS says they couldn't deliver (no fault on my part) and this is stated on the shipper website and Burlington can see this. I have chased Burlington for my refunds but to no avail. Burlington says it need receive the items before making a refund which means if this gets lost by the shipper, I get no refunds! Such a shame. No longer shopping with them!

DO NOT Order items from Burlington Coat factory online. I ordered two coats. FedEx stated they were shipped to my address. I had someone home looking for the packages as I really needed the coats. They did not arrive. Called FedEx. They told me to call the store so I called the customer service line for Burlington and they told me to dispute the charges with my Bank. Terrible customer service! Good customer service would have been a refund and they deal with FedEx!

I’ve bought many products from them over the years. Still wearing their leather jacket from many years ago. Good price, good product, and it has lasted. Helpful reps in the past. Today, I called wondering if they had any men’s vests. I was disconnected twice. On the third call, after explaining the previous, I was handed over to a manager. Seemed like no one wanted to really help. Guess I was a pain! The manager promptly told me, "No we don’t have that." That’s fine. Pretty much brushed off. If I did that in my business, well...

I never saw in my experience like this, I order soccer cleats for my son and I received a baby shoe. As per the policy I walked in the store and returned the item. They not ready to pay back the shipment cost and said it's not their policy to pay the shipment fee. I questioned it's not my fault as you returned an inappropriate item. When I spoke to customer care they said if you bring back the shoe picture they may refund the shipment. I lost my 8+ $ for no reason. Never order online with Burlington.

I have been in touch with Burlington for approx. 2 weeks now. I have to Merchandise Claim Certificates that are unused. They are years old. Tried to use them, ring up as invalid. Went to the main office, first customer rep (Rheanna) was so bad I asked to have the call escalated to a supervisor. Dino was pleasant, but no callback. Second customer service (Barbara) researched while I was on the line, found that the $8.00 certificate could have a gift card issued, but $25.00 certificate was ignored. Last Contact on 8/29, no further word from this company. BAAADDD customer service. These certificates were issued by the claims administrator to settle a lawsuit- do I have to do a lawsuit to get this resolved? Absurd!

Went to the Crossgates Mall store to shop with my 2 children. My son was at the register trying to pay for his 2 items and the cashier was so busy gossiping about a previous customer, that she didn't see he had a second item. Thus, to say, he had to endure her rudeness even longer, as well as the long line of customers waiting to be checked out. She literally stood there holding his money while she continued to ignore him. I finally told her to quit gossiping and give him his money so we could get out of there. The store was so filthy... the bathroom's unusable to people who actually like clean, flushed toilets. When I brought the conditions up to the store manager, he shrugged his shoulders and said it was the customers who make the mess. I get that but isn't keeping the store clean his job. I will never shop there again.

My mom ordered a baby swing for my sister's little baby boy on June 30th and it was supposed to be delivered to my sister's house in Temecula on July 10th and she never got it. I emailed them and they didnt do anything. I got an email from them that the swing was returned and my mom will be getting a refund back from it. I will never order anything from them online ever again. They did not deliver the swing.

I ordered Piped Printed Ruffle Tankini equivalent of size 12 online, paid, got confirmation and was eagerly waiting for my swimsuit to start going to swim lessons with my son. Too bad that I received IndigoGirl SMultiplusize 8 instead. (Why do we even get to pick a size and model when ordering when they can just surprise us?!)

Ordered a crib from their online and had agreed to pay 20.00 shipping! Well that's where it gets lost I guess! The day of the delivery we get an email that our package was delivered! We get a notice via email and go to the door and no package! We call immediately and get put on hold and the agent comes back 10 min later and said that we would have to wait 7-10 day while they check with FedEx for the package! Well they Tell us that they are not going to return the money because FedEx said they delivered the package and for us to call the credit card company we used! What a great way to do business and great customer service! We never received the crib and we are out 100.00 dollars! DO NOT ORDER ONLINE WITH THEM, I'm sure we are not the only one this has happen to!

I ordered a baby bed for my daughter and I called to follow up on the order. First the agent, Denise was rude. She placed me on hold for at least 10 min. Since I work in the customer service field myself I am aware of the policies and procedures. I know that when placing a call on hold you are supposed to check on and update the customer every two minutes. Secondly, she called me by my first name without asking if that was ok. Needless to say here it is a week later and I still have not received a confirmation email about the item being shipped and when I called all she could tell me was that it is in process. This is by far the worst customer service that I have ever received in my life. When I asked to speak to a supervisor she told me that I had to leave a message and wait to be contacted back in 24-48 hrs. I will not ever place another online order with Burlington Coat Factory.

I purchased a diaper bag for 50.00 at Burlington 2 months ago. The zipper broke and I attempted to exchange it for the same bag, but they refused. The clerk stated that I needed the tag or the receipt. Who would keep a tag on a bag that they are using? I never expected the zipper to break so soon. I do not want any money. I just simply want another bag. Customer service guy was rude, short, and he kept saying excuse me. When I asked why he said, "I'm trying not to be rude. The policy says gift cards for items without a receipt, but then it says store manager may refuse." That was added so they can cover themselves when they refuse a refund. I spend money in Burlington's, but I need to reconsider due to this incident.

My stolen card was used in the West Nyack Store. I contacted them to assist me so I can identify who used it (since it disappeared after a friend's party so I know someone I know took it). I spoke with someone who told me to come into the store and what proof to bring, I told them I'll be there at 5 pm. I get there to be told that he left at 4pm. I speak with the store manager who tells me who to call the following day. I call and ask for that associate and they tell me he isn't there. Then in the middle of talking, the associate I was on the phone with hung up on me.

Stopped at store No. 01008 Military Rd. Niagara Falls. Went in to buy my granddaughter a pair of shoes. Got to the cash register a only one was open. After the sixth person got in line another opened. Paid for the shoes and the cashier said she need my phone number. I said no and she said she could've complete the transaction without it. I refused my phone number and asked why she needed it. I was told so they could text me a copy of my receipt. She had my receipt in her hand. I said that one will be fine. She still said she needed my phone number, again I refused.

Their return policy doesn't mention any limitations but when I attempted to return a couple of items, I was told that it couldn't be done within the next 6 months. Since it's past their normal return time frame I'll only receive a store credit based on their current (not original) item price which is usually less. If there is limit on a number of returns - it should be posted or otherwise clarified to customers bUT apparently Burlington is not interested in fair and customer-friendly business. I will not shop there again and will advise my friends to avoid this joint.

STORE #363 YONKERS NY. I must say I thought I was taking it personal when they kept losing my layaway. I thought they just didn't like me but when the layaway was done under a different name and they lost the layaway with no care in the world but to tell you, "We will refund your money," like that was going to make you feel better on how they handle the items you took almost 2 hrs in the store to look for that you really wanted to have. The layaway was done two weeks ago and all the manager [Vivian] cared about was refunding the money but not even to bother to really look for my layaway. I'm very upset because this is the damn fifth time doing it to me and something has to be done about it because it's like the employees are wasting people time thinking you have your items to pick up to get nothing but a refund in return.

We are so grateful to employee named Paul at Burlington in Staten Island. We have forgotten a back pack with important documents inside. If it was not him we would have lost it. He found the back pack. We were absent for 3 hours and the back pack was still there. We are grateful to Burlington, Paul and all people who didn't take our bag. Thanks God.

I've been shopping at Burlington Coat Factory for over 30 years. I recently made a large purchase (paintings, mirror, clothing) and when I went to return some of the clothes which didn't fit right, I was denied the return "based largely on The Retail Equation (TRE)." It stated to call some phone # for more info, which I did. I received an email which showed purchases and returns I made at Burlington since 2015. It NEVER said I couldn't return anything on my original receipt. When returning items, I've always had my receipt and the original tags on the items. NEVER had any issues like this in any other store.

Our son bought his Dad a $50 gift card for Christmas in 2016, and paid cash at Alberton's Grocery Store in Portland, OR. His Dad and I, his Mom, went shopping in 2017 and did not find something his Dad wanted, so later, I, his Mom, would go shopping... and again... nothing! We finally gave the card back to our son who purchased it for his Dad, and he went to purchase articles there... And the card had NO BALANCE! We called your customer service reps several times, was treated nicely, but during the last call, the representative said that someone before Christmas, in 2016, went to grocery stores and scanned the numbers of gift cards, and then used those numbers to BUY things... Fraudulently! We are disappointed that you would not stand behind the purchase of the gift card and redeem the $50 for us.

I rate Burlington 1 star. They get my orders messed up. I ordered clothes for my children (6 occasion dresses), and one woman wristwatch. They didn't send the wristwatch, telling me it's been sold out and they have not refunded my account, and they say my account has been reverted. I am sick and tired of the treatment Burlington gives me. Give me my refund Burlington...

I order weekly from BCF online and have had nothing but fantastic experiences each time... One time, an item was missing and they promptly refunded the price. I can't say enough good things about Burlington online... I've got some great deals here! The shipping is fast, packaging is good and I'll continue to shop online for the convenience of it. If something didn't fit, I'd send it back... No issues... Customer service has been perfect too... Thanks!

A few days ago, I purchased two jackets for my son. This was my first online order by the way. When I opened my package, I noticed one of the jackets were the wrong size. I called customer service and of course they offered no kind of discount for the inconvenience. They had tagged the jacket the wrong size. Tag said 18/20 but coat said 14/16. Now I will have to hope and pray that they have the right size jacket when I go and return. Very disappointed and I will never order online again...

The Burlington on Branch Ave is the worst and the manager Kiana only works there to steal layaway items that she likes. Every time I put an item in layaway it ends up missing... Smh... They need to throw the whole store away.

I would not give any stars! I purchased clothes for my great grandbaby but I never received my order! I called Burlington the minute it said delivered but it wasn't delivered to the address it was suppose to go to or I would have had it in my hands and didn't! I had to go to Walmart to purchase replacement clothes! I disputed this charge over and over again with proof that we never received our order but they insist on me paying for product never received! I not only called them but FedEx but it really isn't FedEx. It is called Smart Post! DO NOT TRUST BURLINGTON COAT FACTORY. THEY DO NOT CARE ABOUT THEIR CUSTOMERS. They only care about their bottom line!!! Never ever again!!!!

On Burlington Coat Factory I have made a purchase and once order is done I came to know there is a one item missing. I try to change my order online and they don't have any option as change order and called customer service and they said once I purchase from online I cannot change my order or I cannot cancel it. Even very small companies have the felicity to cancel their order and how come Burlington is not able to do it? If they cannot help customers to change the order they should rethink if they are ready to sell the item online at all? Until they find a way to make some changes to their online system they can stop selling them to people online.

I bought a jacket from Burlington and I wear the jacket the next day. The jacket was in bad condition after four hours to wear it. I went to the store with all the tags and my receipt. The manager Cecilia say I can’t return the jacket because was already used it. Yes I did for once but I didn’t spent my money on one coat to wear it only once. She said no with bad mood, the jacket looks awful. No one going to wear it. I had to throw it away to the trash. There is my money just going to the trash with Burlington but thank you!! Never again.

On January 5, 2018 I ordered online, a leather jacket to be sent to my son. According to the website it should have shipped in a few days. When I didn't receive shipping confirmation I checked and way on the bottom of the order in tiny print it said the order had been canceled by the manufacturer. I called and after 30 minutes on hold, was told by a rep yes, it was out of stock. I'd put this on my PayPal credit account, and they put an authorization hold for $149.00 on there. It's been 10 days, just spoke to another useless rep and now they want me to send in PROOF and an account statement showing the hold before they'll lift it! What the HELL!!?? I've been shopping online for years and have never encountered anything like this! I will NEVER ORDER OR RECOMMEND BURLINGTON COAT FACTORY TO ANYONE EVER!

Hailey is very unprofessional for her to be a supervisor. If someone is calling and asking for corporate number a customer shouldn't be told they can't receive the number if it's a issue with the business. If I placed a order and Burlington took the money out my account you shouldn't tell me I have to deal with that with FedEx when they not the ones who got paid for merchandise I ordered and didn't receive.The way that your business is handled is very ridiculous and needs to be shut down immediately. The worst place to ever order anything from. I will NEVER shop here again and if I have to get a lawyer to get my money back I will definitely pursue it.

I'm writing this because I can't get customer service by email or phone about my order. Dear Burlington, I'm emailing you all about my lost or misplaced order made during Black Friday. Unfortunately I was not able to be here time of delivery because my sister was murdered in Jamaica so that obviously held me up plus the fact there was no getting into GA with the snowstorm and a lot of black ice. I saw where it said packages may be held up so I figured my stuff wouldn't be here until Monday but finally getting home I found a soggy slit open empty cardboard. A plastic bag was split open blowing on my lawn and I'm freaking out because that was my family gifts and I thought I saved myself the holiday mall hell but now I have to. I worked really hard to buy gifts. I won't go back empty handed Thursday. Please will someone help me. This isn't right.

It's busy season - I know that. I had $300 worth of items to purchase and the cashier asked me "how should I bag these?" I was taken aback: "Umm, I guess you should start at the smallest items?" As mean as this sounds, she was painstakingly slow. Scanning the last item I said I could just place it on top of the cart. "Actually, we don't allow people to take our carts outside so you might want a bag." Well, ok. I nearly fell in the parking lot because I had all my bags to take to my car, parked many rows away. I eventually found a supermarket carriage that saved the day. She could have offered for me to leave some bags by her register...

My husband didn't want to go shopping for a suit so I went to Burlington and purchased 2 jackets and 2 pants. He never took them out of the garment bag because he chose to rent a tux instead. Purchased 10/28; posted on my card 10/30; returned as bagged 11/2. It is now 12/6 and Burlington has not credited my account. The store says there must have been a computer glitch, corporate office says it's a store problem-but after reading these reviews I do believe it's a systemic issue with Burlington. Maybe time to get the attorney general to go after them.

This company is the worst! Burlington should close their doors. Customer Service sucks as well. Ordered a coat... takes almost 2 weeks to receive. I was told... CAN'T GIVE OUT CORPORATE NUMBER... SAY WHAT? Misleading advertisements... stating items usually ships within 2 days. I'll NEVER purchase another item again. PLEASE CUSTOMER BEWARE OF THIS BUSINESS.

I ordered 14 items from Burlington the other day and they canceled my order stating that none of the items I bought were available and without returning my money. I went back to the website to see if the items were still on the site. Lo and behold every single item was and is still listed. I am beyond outraged of this. I have emailed them with no reply and the customer service reps ain't worth a dang dime. I just want my 150 dollars back so since no one wants to reply or tell me where my money is I am leaving reviews everywhere. DONT ORDER FROM BURLINGTON CAUSE THEY WILL CANCEL YOUR ORDER AND NOT RETURN YOUR MONEY!

I worked for Burlington Coat Factory last year for six months and then had to tell my manager Gabe that I couldnt work Christmas Eve because I had to go to Denver due to a family emergency. He decided to pretend that I never told him so and put me down as a no call no show so I quit. Then literally not even six months after quitting I tried to reapply again and I got misleading emails stating that I could work there again and I spent almost 5 months trying to work there again. I even called and talked to Gabe a couple weeks back and he told me that he would email the hiring manager and let them know I was interested. Then yesterday I got an email stating that they wanted me to do the assessment in order for me to be considered so I went to the library since I dont have a computer at home and did the assessment. Then not even 20 minutes after I got home I got another email stating that I'm not qualified for the position.

I made a review last month on the issues I had with a defective unlisted KENNETH COLE wrist watch. I give a 5 star to Burlington Coat Factory now because I had a full refund. I also had issues with USPA set of two wrist watches I bought that one didn't work, only to my surprise to still get a full refund for the pieces. Burlington Coat Factory really made a lasting impression on me. Yes I complained and got a feedback after a while and also a refund which am happy about. Thanks!

On Saturday 6/24/2017 tried to return a hair clip I bought that broke. I was within my 30 days and had my receipt but was told that I needed a barcode in order to return the clip. Reading the return policy to Akina the store mgr. made no difference as she informed me that even though I had my receipt and I paid with my debit card, there was no way to prove 'I' had bought the item. Flabbergasted by her remark. But wait, there's more, she also showed me the fine print on my receipt that said " All returns are subject to verification and/or approval" below the line which reads in bold: "Simple, if you are unhappy for any reason bring it back with your receipt within 30 days and get your purchase price back."

I think it's a darn shame that my mother was given a gift certificate from you all (Lynchburg, Va.) from my father and they told here she couldn't use because she didn't have receipt. It would have been nice if you'll could at least gave her store credit. Don't know if I want to shop there.

They don't even deserve the one star. So I bought some things from Burlington so when I tried the clothes on at home I didn't like it. So I went back to the same store next day and I didn't have any problems returning it. So, I wait one week for the money to show up in my bank account and it didn't show up. I called the customer service. They said it would take another one week for it to show and I waited another week and it still hadn't shown up in the account. This process repeated 2 times, I still don't have my money back.

I would like to start by saying that many years ago (15+), I didn't mind going into a Burlington Coat Factory in search of a good deal on a coat. It has been that long since I last visited Burlington Coat Factory Store 161, located at 4020-160 Capital Blvd Raleigh, NC 27604. WOW, what a difference 15 years makes. I cannot believe how run down the shopping center that Burlington Store 161 "anchors" has become. The area feels completely unsafe with individuals loitering in the parking lot, drinking alcohol out of paper bags, suspiciously eyeing you as you walk past. However, I digress as I really wanted to see what the store had to offer and can't necessarily hold them directly responsible for the caliber of the public hanging around the store. It, however, was a good indicator as to how the rest of the visit would unfold.

While trying to redeem a coupon for an item purchased. I was told by an employee that I wasn't able to return one single item to be able to use my coupon. I told the employee that many other stores honor my coupons when I purchase merchandise, as long as the coupon hasn't expired. She said "no", that BCF will not honor the coupon. I told her that this policy really sucks!! I will not make any further purchases at Burlington Coat Factory after this experience.

I ordered and PAID for 2 bedding sets from Burlington online store. I received only one. I contacted the customer service department, reported the problem and asked them to send the remaining set ASAP as I need them for house showings. They replied by saying "thank you for your recent return". (Which is a lie, as I never returned anything).

On December 10, 2016 I bought a few items from Burlington in Ocean, NJ. I returned a shirt on December 19, 2016 to the Burlington in Freehold, NJ. I bought the item with my American Express Card. The cashier at the Freehold store told me she didn't need to swipe my card in order to refund me. I had not received my refund by January 11, 2017, I went back to the Burlington in Freehold, the Manager took my information and told me she would get back to me. It is now January 30, 2017 and I have not heard from the Manager nor have I received my refund back to card. I have waited patiently long enough. I would like my refund of 9.99. Followup. I called the corporate office and was told I would have my refund by March 10 2017. I still have not received it.

I was in Burlington Coat Factory Topeka, KS right before Christmas and I complained to a cashier about being discriminated against as security followed me around the store for no reason. I know security follows people of all races in the U.S. sometimes legitimately, but it's minorities such as ** that get it more. I had just left from purchasing something in their upstairs section, bag and receipt to prove it, went downstairs, started to leave without another purchase when I recognized him following, but I still purchased because I wanted some things for my sons. I had a tiny purse, since I'm a female, and made no moves that looked suspicious.

I went this store to take a pair of shoes back. Give a gift card that had 42 on it. Came back. Bought a pair of boy shoes. Came up to 26 dollars. The cashier asked me how much was left on the paper. As I tell her how much on my card I realize she writing down how much on my card then put my gift card in her drawer. I said to her I need my gift card. She give it back. Told a manager there. He asked like he didn't care!!! Last time the same girl gave half my money back when I took something back to the store. Never went in the drawer to give me my money... My $20 was laying on the side... I'm so tired. I work hard for my money and you go to this store and the workers are robbing you.

Went in to Burlington to shop for Christmas. Walked in the store, walked to get a shopping cart and they were only 3 left but all 3 was missing the child seat in them which I had my 1 year old with me. Couldn't find one with the seat so we immediately walked out the door. Burlington lost a customer and money.

I ordered a red coat as a Christmas gift on 12/14/16 and I was super excited that it would arrive before Christmas. On 12/16/16 I received a blue shirt. Not even a coat. Just a random blue shirt. I called Customer Service and spoke with "Denise". She had an unbelievably bad attitude. Did not care about my inconvenience. Suggested that I go to a store to process the return. It's 2 degrees outside. That's why I ordered online. Why not just send me my coat certified and pick up the shirt in one process? Is that difficult? Maybe.

I will never shop at Burlington Coat Factory again. I purchase a pair of pants at their store in Falls Church, VA back on July 31st, 2016. I purchase it on my debit/credit card. To my knowledge I thought the charge was taken off my account back in July. So on December 6 I get a message from my bank that my account has been overdrawn due to a transaction Burlington Coat Factory charge to my account. I call my bank and they told me that Burlington charge my account for a transaction that was from July 31st. First of all why did it take 5 months for a credit card transaction to go through. Second of all why wasn't I contact by Burlington about the missed transaction before they charge my account 4 months later. Then on top of me calling and emailing them they keep telling me that somebody will contact me back.

On September 16th 2016 I went in to get a car seat for my daughter that would be born on September 17th so just a day before we went in to get it. And then it turned out with Grandma had already bought a baby a car seat so we went back a month later to try to return it without a receipt since I had misplaced the receipt since I went into labor the next day. But I thought since they ask you to leave your phone number in case you lose the receipt I thought I can return it since I gave them my phone number. But to my surprise when I went in somebody didn't do their job right. My phone number was typed my purchase was not found so I was unable to return the car seat that I had purchased on September 16th.

Don't Buy Coats Online!! I don't know about their in store products, but Burlington Coat Factory posts their poorly made-cheap ones online. I bought 3 Coats - all for Cold and wet weather since I live in the Northwest. ALL 3 of them - the buttons AND snaps broke and/or were stitched very bad. I had to fix all 3 coats. I had to sew the button holes and the snaps broke and had to fix those as well!! After wearing them 2 times. Since I bought online - returns were near impossible. Don't waste time and money. The sale(s) in the end - ended up costing me more of both.

Never shop through online stores of Burlington. I bought a coat from website - it came and I brought the hideous coat to the stores in Union Square. Although I have been told it would take up to 3-5 business days for me to get my refund, they won't pay my refund and a month has passed! I have sent dozens of e-mails, nobody even cares to respond to me! It is unbelievable! They are not paying me my 70 dollars and they are asking for the receipt. How can they expect me to take track of some piece of paper, while they have the electronic records of everything! I am more than speechless. I will not leave this here.

I am in a yoga class losing weight weekly, so I go try clothes on once a week and the last two times I tried clothes on I have been followed around the store and security has stood outside the dressing room as if I was stealing stuff. Granted it is in a bad location and when you go you can never find shirts that match pants or pants that match shirts because someone is stealing their stuff. However it is not me. I work 40 plus hours, own a home and pay bills. I will not be treated this way and have asked everyone I know not to shop there and I haven't been back since this!!! Thanks for reading and do not shop in Lou., Ky Burlington.

I bought quite a few items at Burlington factory in Utica last summer. A cashier, unfortunately I don't know her name, all I know is she **, checked and priced all my items. I paid everything I bought, but she did not put one blouse in the bag. I did not notice it, but I went out. I checked each bag before put in the car. I found out the blouse was not there. I went back to the store, and I saw the blouse was already hanging back on the rack. I told her "that was my blouse, why you didn't you it give to me?" She did not answer me, but instead asked me to show my receipt. I did, but come on. Show my receipt. I was at the store in less than 5 minutes before. So sketchy!

Recently purchased two boys suits on-line. They arrived and looked nothing like the picture. Both items poorly constructed (hanging threads all over, loose buttons, etc) and very cheap looking fabric. Also, one set had a totally different colored dress shirt from the picture. Disappointing? Yes. End of the world? No, (LOL). Thought I'd just return it. Called customer service number. Was advised of option to return it w/ packing slip at local store for store credit. That's cool, okay.

Baton Rouge, Louisiana Old Hammond Highway. My wife and I decided to pay a visit to this store after the so many commercials that inundated our brain. Today we headed there. It was cold in the parking lot. When we got in the store, we felt the AC was turned off and no air was blowing at all. I decided to head for the restroom. It smelled awful inside like raw sewage. I could not stay long since I could not breathe. I left the restroom only to hear my wife calling on me to leave the store. It seems some lady could not handle the smell in the store she had to puke on the floor. It is very gross. So different from what you see in their commercials. Do the male managers use different restrooms and as such they do not smell anything?

A month ago, I bought a Chi ARC automatic rotating curler at Des Moines IA store. So when I bought it, the box was missing a free texture hairspray that was suppose to be there. When I asked why it was missing it, they told me it was lost and the price was already reduced because that, so I paid 59.99 for it. After I tried it I did not like how it works, so I decided to return it. I could not find my receipt, but I thought "hey will still take it back and even if I won't be able to get the money back at least would be able to get a credit store." But I was totally wrong, the customer service person at Davenport IA refused to take it back because it was missing the free hairspray.

We been shopping at Burlington coat factory in Phoenix Az for years. Today we went in to buy a $45.00 dollar suit for my son. I had $35 dollars in cash and quarters for the rest the cashier was helping out counting with nobody else in line, I was glad not to be holding up the line when a manager stepped in and said we can't take the loose change because it will take too long to count at the end of the day. $14 dollars in quarters can't take up that much time can it? Is that a good enough reason to not sell something? It took us 2 hours to find the perfect suit for our special event. The floor manager Frank on looked down and wouldn't even make eye contact. We just left the store, don't think I would ever go back.

I had done one order at Burlington Coat Factory's online site after seeing an ad on another page. The problem occurred when I wanted to see something like my account, etc., and I couldn't find the link at their site. (Yeah, sometimes I miss tiny text at my age.) So, I logged into my email and checked the order confirmation where I was able to click a Check This Order link. It took me to a page that had all of my information, name, address, phone, email and it was NOT a secure page. I checked this page in both Chrome and Firefox and both warned it was NOT secure or private.

My family and I decided to go to Burlington for some clothes. I was very pleased to see clothes in my size being a bigger individual. Once we were ready to get rang up for the merchandise is where it went downhill. The cashier was very rude and unfriendly. We have our son who needs to be in a car seat. Their carts are too small for being car seat friendly. When leaving the store our child almost flew out of the car due to what they say as a magnetic lock on the wheel to prevent customers from taking the carts outside? What store would prevent from using a cart after spending money in their business? We were then approached by a very rude worker who seemed irritated and took the cart from us. Once leaving the store we were almost ran over by a driver, who want to curse at us.

Every time I go into this store on Florin Road the restrooms are always very disgusting. I visited this store a couple of days ago and there was no toilet paper and no toilet seat covers in any of the stalls. I found an associate and let her know how nasty the bathroom was and she replied "we will get to it later". Mind you it was later in the evening and they were not busy at all. This is not okay.

I bought a dress for a July wedding for $49.99. I wasn't crazy about it so I hung it in my closet with the tags still on. A couple of weeks later I found a dress I liked better which I wore to the wedding. I went to return the dress to Burlington and was told because it was after the 30-day return (it was 50 days) period I could only get a refund of $34.99 and only as a store credit. The cashier claimed that there was no way to "override" the register to even credit my debit card. So now I have a lousy $34.99 gift card to a store I never want to shop in ever again. The dress was still in season and had the tags on and was obviously never worn. Terrible policy and they have lost me as a customer. Maybe I'll donate the gift card.

I wanted to buy a bottle of obsession. I checked the price on line. I forget what size. I then went to a local rite aid. The price at rite aid was $10-$15 cheaper than at burlington. I thought all prices were supposed to be cheaper for all products. I guess not.

I usually have great experiences at Burlington, but I do not quite know what to make of this incident. I found an item of clothing that I liked, so I took it to the register to pay. The item was in perfect condition, but the cashier seemed so hostile. I am guessing she does not like ** people, and she looked like Mexican or something. Anyway, she bagged the item, and I tied the bag in a knot so that my fashion jewelry items would not fall out. When I got home, I placed the bag on a table, and the next morning I opened the bag, and put the item on. That is when I noticed that the decorative chain was broken, and the gold metal decorative bar was missing. It was not in the bag at all, and I know that it was intact, and very sturdy when I took it to her register.

Wow! Wish I had done this process before purchasing from Burlington Coat Factory at 2920 SW Military Drive in San Antonio, TX!!! On July 15, 2016 I purchased several back-to-school outfits and as usually happens because of the bulk of clothes, one of the items did not get the security alarm tag removed. Oddly enough, when I walked out the sensor did not go off.

Were you aware that Burlington Coat factory has a secret policy that could block your legitimate returns? They have an agency counting the number of returns you make, and when you go over that number you will be blocked from returning for 180 days. Of course, this policy is not posted anywhere in the store, nor or the managers and other employees aware of it. I went to return a purchase within 4 days of purchase and my return was blocked. The store manager tried to override and then was on the phone for over an hour talking to higher-ups, and was told there was nothing they could do. I am pursuing legal action against BCF.

Please do not put anything on layaway at Burlington. I spent an hour in the store only to see that the person who was helping me was also confused about how to complete the layaway. As a result I got frustrated and did not purchase what I had on layaway. I opt for store credit and purchase something else with it. I was so confused that I will not go back in that store again until they change their layaway system. I will go to Macy's or Marshalls.

The Hallandale store, nr. 00491, FL 33009, is not respecting the company customer satisfaction policy: "If for any reason you are not satisfied with the purchase, just bring it back within 30 days with your receipt". I bought a pair of leather shoes Sperry Top Sider. After wearing the shoes for a few days, the tread in the stitches started to slide out, making the shoe unwearable. I went back to the store timely and was refused a refund for the defective shoes because the shoes were worn. The supervisor was incompetent, the assistant store manager was rude, refusing to give me her name, and the store manager Donald ** was unreachable.

Burlington Coat Factory at 140 Orangefair Mall Fullerton California is a disaster. I bought a pair of shoes in January of 2016 that I felt would be comfortable for me at work since I stand up for 10 hours at work. When I wanted to wear the shoe after about 3 weeks of purchase I discovered that the upper left side of the lace hole of both pairs was defective. It was slit open so it could not hold a lace. I took it back to the store to exchange it with a functional one but the store female supervisor refused to accept it even though the tags were still there and the shoe was never worn.

I ordered a juniors dress online for my daughter's graduation. The dress had a horrible, very visible snag all across the front so I called Customer Service to have another one sent out & I would return this one. I was told to take photos of the damage and reply to their email. So I did. They offered me a 10% discount on an item that cannot be worn so I called back. I was offered free shipping if I reorder, but I have to pay the shipping up front when I reorder the dress and then call to get a refund. Asked for an email confirming this and was given an attitude. This is incredibly poor customer service - and I do not see shipping refund being easy. Hoping my daughter finds a dress she likes as well, and I will NEVER shop at Burlington Coat Factory again, online or stores. If zero stars was an option, that is what I would give.

My daughter just had a baby and none of her before baby clothes fit. We had been having a hard time finding plus sized jeans locally under $60 bucks, so a friend suggested Burlington Coat Factory as one just opened in our town. I checked online and sure enough they had her size in the style and wash she wanted for just $12.99 a pair. Instead of getting out as I am disabled I sent the husband to load my prepaid debit with cash so we could just order the ones she wanted and not risk them being out of stock in store. They according to the website only had 3 of one pair left and 6 of the other.

Cashier lady was very rude/trying to make the return very personal. I wanted my money returned to be back to my debit account which I paid with initially, and which most store do that. She said she can't do that and she only can give to me cash. I asked to talk to the manager. Unfortunately the manager backed her; that's not what bothered me, her tone and the way she was saying "she didn't believe me" and how she was trying to argue back with me and making it personal instead... This was very very unprofessional of her. She needs to learn to deal with customers without including herself. I will never back there. Awful place.

I am a "frequent flyer" at Burlington. I love the quality of their merchandise and clothes. On the afternoon of 3/31/2016 I visited the Snellville Burlington on Highway 78. I'd been eyeing a tufted bench I wanted for my bedroom but of course wanted to take advantage of the layaway option. After standing in line on my lunch break I was told by the cashier that there was no space of my layaway item. There was no alternative give by management at all.

I placed an order online. I later received a confirmation email that my order had shipped. A few days later I got an email that said four of the item I ordered were unavailable. When I received my order, I was missing an item and two of the items were mis-sized. I also got a random pair of Men's Size 52 black denim shorts in my box! Customer service would not send me a prepaid shipping label to return the items that didn't fit. They did credit me for the missing item but I was counting on it to come, so that was disappointing. The four items that I was told were shipped, later became unavailable. Customer service said it's because their website only updates inventory once a day. I was all around very disappointed and will not shop online with Burlington ever again!

I have shopped at the Burlington Coat stores. I had never shopped with them online. This is my first and very last experience. I did my online purchase and immediately, I noticed that they had done the transaction from my credit card, the very same day. When I tried to make an online account during this purchase, the site said they were having trouble with this issue at this time and to try again later. I tried 7 times in 2 days. Each time, it was the very same issue. They do this for a reason.

I used to like this store fine for its deals, but then I tried the online store in December. I was charged a lot for shipping, which I accepted, because it's a coat (not exactly a small or light item). Unfortunately, it didn't fit. Per the website, I assumed I could just bring it back to the store to return it. I drove 45 minutes to my nearest Burlington Northern with the coat, the strangely incomplete receipt that came in the box with the coat, and a printout of my order confirmation just in case. But they wouldn't return the item. It had its tags on, was unworn, etc., but apparently what they needed was to see a bar code in my shipping confirmation email. Fine, I thought. I went on my phone to find this email, and it wasn't there!

I went into Burlington coat factory on 1/12/16 in Gainesville FL for an online return purchase. There wasn't any employee working the customer service desk. I stood there approximately 10 minutes before anybody showed up to assist me and another customer. A manager was call to assist me with my return. I had my invoice from the online purchase I made off of my debit card. I told the manager directly to return my money back onto my debit card but instead she put my money on a Burlington coat factory gift card and wrote it off as if I didn't have my receipt/invoice. I was pissed. she was very rude, unfriendly, unprofessional and loud. She spoke with a Jamaican accent or something, with nappy braids in her hair. She really need to go back to the basic training when it come down to dealing with customers & returns etc. And her terrible attitude needs to be adjusted.

My purchased a light weight coat at Burlington store 890. She didn't even wear it and price tag still intact. She puts the coat in her car and fading occurs. She goes back to the store and request for return. The store manager refuse to refund for my wife. She said that when my wife brought the coat it wasn't fade. The manager then walk way. I search through the coat and cannot even find where it is made. This is my first time been to Burlington and may the last time of my life.

I was returning a pair of boots I had purchased December 31. I did not want any money back, but just store credit to get a new pair because I purchased with my debit card so I can show proof. I didn't have the sale receipt. The boots had only been worn maybe about two hours tops because they were too small. They were in perfect condition. I was told they couldn't take them back because they had been worn. I said "well if you do business like this you lost mine."

I ordered a Christmas gift for my mom the other day and I checked my shipping status today and it said canceled and that they had run out of my order which I find ridiculous because when I ordered it there were five left in stock. Now 5 days before Christmas I have to run around like a chicken with my head cut off trying to come up with a gift!!!

On Saturday December 5 2015 I went to Burlington in Des Moines IA. I was looking at some clothes and I went to the fitting room to try them on. After I got done I forgot my jacket in the fitting room. About 5 or 6 minutes later I realized I forgot my jacket so I went back to the fitting room. I found my jacket hanging in the fitting room. I checked my pockets. I found the chest pocket open and my phone was gone. I checked my other pockets. My wallet and keys were still there.

I used to shop at Burlington for kids clothes but my granddaughters are more grown now. I can't find any junior size items for them that they like at this store. Last year I was in the Burbank, CA store and noticed that all of the announcements were in Spanish. I don't speak Spanish and this is not a predominantly Spanish speaking community. I complained and said I'd never go back but I did months later and the same thing. I'm offended!! This is prejudice!! We are an English speaking country. I have money to spend too. Why are they only catering to Spanish speaking? Insulting!

I ordered a gift card for my granddaughter on 10/26/15. The money was taken from my account on 10/30/15. Birthday came and went and no card. Each time I called it was blamed on the US mail. There was no tracking number on the order. I was also reminded of this each time I called. Here it is a month later and I have still not been satisfied with either a refund or gift card. Wondering if someone put the gift card in their pocket since there is no way to track where it is. I was told today that I would hear something soon and it usually takes 24 hours when complaint is submitted. I order gift cards for all of my grandchildren because we live in different states. I have not experienced this before. Will continue ordering cards but not from Burlington.

Recently I went into Burlington Coat Factory store on Mesa St to purchase slacks for my sons for a funeral. My father a Vietnam vet past away on October 17th. The slacks were purchased on the 20th or 21st on my credit card. The pants were too big. When I went to return them on November 8th I could not find the receipt. I called before going since I rarely go there. I didn't know the policy; they said it was fine as long as the tags were on. I didn't think there would be a problem. When we went the cashier seemed annoyed that we didn't have the receipt. She was treated the pants if they were dirty picking at the lint of one of the pants. Immediately I thought our dog but looking at the pants it was just my sweater lint. Chris ** was called and he said they were dirty and they could not return them! Really at this point I was very upset!

My husband and I went to the Burlington Coat Factory in Revere MA and it was the most disorganized, and dirtiest store I have ever been to. Clothes were all over the floor being stepped on by other customers. You can't find what you're looking for because it was all mixed up. I wouldn't go back to that store even if they paid me to. So sad how they can't keep their environment clean. It's just nasty. Please get it together.

I went to check out to buy a coat in the Gaithersburg, MD Burlington Coat Factory Store. The store mislabeled the coat and I asked for the manager. The manager ripped the mislabeled tag (I saw her do it) in front of me and said that someone had slipped the tag on the coat. She lied in front of me instead of admitting that the tag was mislabeled by the store. They did not honor the tag that was on the coat. I would have bought the coat if she was honest but because she lied, I will never shop at the store again and will spread the word about the dishonesty of management at that store location.

I had the most Awful, humiliating and disappointing customer service experience at this store in Santa Ana, California today, 10-10-15. I had bought 2 vinyl kitchen rugs a week ago, I never expected to have to return one of them for being defective and did not keep the receipt. Thinking it was not a big deal to get a exchange, a store credit or even some sympathy from the store, I went ahead and took the large rug for $14.99 back. To my disappointment, the clerk named Damian gave me the first of many signs of unwillingness and bad customer service. He did not take it back because of lack of receipt and bar code. I suggested that I could go and look for the same item, bring it to the counter so he can use it to take the product back and give me the service I deserve.

I order a jean from BURLINGTON COAT FACTORY online but never received the shipment. The USPS show it was delivered on 9/14/2015. I called Burlington customer service but they need a claim number from USPS 18002758777 for the refund or re-delivery. However, USPS 18003720317 ** told me there is no claim number because BURLINGTON online store never sent package in priority mail or buy any insurance.

I was in the Joppa road location wanting to make a layaway. The young lady at the layaway counter was very rude and unprofessional and impatient with me not wanting to purchase the damaged item. Won't be giving my hard earned money to this company anymore.

Burlington Coat Factory has pretty average customer service when compared to the decline of customer service in general. I had the worst experience today from the store. I paid for my layaway only to determine 2 hours later that I was charged twice. When I contacted the acting store manager Greg (Cottman and Castor: Philadelphia, Pa location) initially sound equally as upset as I was only to put me on hold to get to another "register." After placing me on hold for a few minutes he said that he wanted to take down my information so that he can resolved this issue.

Boots were priced 14.99 in several sizes (plastic string tag).. 50.00 boots.. Shoe dept. said it was their error but salesman took boot and tore the tag off. Other employees came from back where he took boots and refused to sell at 14.99. I asked for mgr, who also refused to sell at price on boot and said he was about to go pull boots from shelf.. But would not honor at a reduced price. I will never shop there again and I am looking for other avenues to warn customers. This was their mistake. They could have honored the price.

I went yesterday on labor day, it was closing time. There was a short Indian lady, idk her name. She was rude, she yelled at my kid and I asked her a question and she was giving attitude. She was also yelling at another worker, she's a rude employee. What kind of workers are getting hired. This is why Burlington will eventually lose business and its customers. Rude employees, never will I shop there - not with a hideous environment and screaming employees. Although there were nicer employees, most were the floor associates, the people in the front were bit angry and rude too. It's important what happens in the front, that's where the customers are last and spend time checking out. Will be telling friends and family - horrible, horrible. Why would you dare yell at other people's kid? Someone needs to fire you.

I ordered my clothes Friday, and it said they would be here in 2 business days. I am leaving for the beach Thursday. So when my clothes didn't arrive Monday I decided to call them. Well after being on hold for what felt like forever they told me they are in the middle of switching warehouses and don't know exactly where my package is. Couldn't give me an estimated arrival date or anything. If you are switching warehouses and you know the package won't be delivered in 2 days then take it off the website or better yet mention that on your website. Never ordering off this website again.

The Burlington Coat Factory on Eastern and Tropicana is the worse one I've ever been to. The whole staff was **. Only one cashier was doing her job. The store manager Jeff acts like he is too good to deal with my issues of complaints about his supervisor Debra and her rat pack of employees that are disrespectful and could care less about customer service.

I ordered my 4 kids some shoes for school. I paid 19.99 for 1 to 2 day delivery. I received half of my order that Wednesday. I emailed them that Wednesday and got an automated email stating someone would contact me within 24 to 48 hours, didn't hear from them. I called them that Friday to find out what was going on with my order and they told me that my order was shipped and they would refund my shipping fee. I said ok. I wrote them again Tuesday and they didn't respond.

I came in to return some stuff and the staff were HORRIBLE. They kept leaving to go talk to other people and were minimum help. I've been here for an hour and they are not doing anything. The workers are being rude and throwing things instead of handing them back. I am very angry because I do not have all day to return some things. Definitely not coming back or buying stuff from here.

I purchased some shirts using their online site. The shirts were lost in delivery. After contacting the Burlington Company on the status of my order I was told it had been delivered and the only way to get a refund would be to file a claim with the US Postal Service. After many tries and being rejected on my claim because they did not recognize the tracking number I was given by the Burlington Customer Support Rep. After calling their Toll Free Number I was told to add 92 in front of the tracking number that it would work. After trying this I got the following message from the US Postal Claim sit stating "The tracking number is not eligible for filing a claim because insurance was not available or purchased for this article". Burlington Coat Company will not refund my purchase price unless I file a claim with the US Postal Service which is impossible to do. Therefore I will have to eat this lost while the Burlington Coat Company will benefit from my money.

I wish I could give a big zero to them. I ordered a crib from them and they didn't ship it on time and when I contacted them to refund my money back as because the tracking number they provided, was not found, but surprisingly they said they can't do anything except waiting for 2 business days (including weekend I have to wait another 4 days). I repeatedly saying that I am in advance stage. I can't wait for few more days because any day I can go for labor then who will assemble the crib??? The lady said 2 business days will not affect me a lot. How funny... Now she'll decide what I will do and what I will not. So beware before purchasing from Burlington!!!

On Mon 20th of July 2015 at about 10 30 am I went into the Burlington Coat Factory on Welsh and Roosevelt Blvd Philadelphia. I saw a pair of slippers that was priced at 7.99. At this point I realized I left home without my credit card and did not have sufficient funds to make a purchase. At this point I went to that ugly tall darker skinned ache faced short unkempt hair cashier. I asked her "what's the limit on layaway?" She responded "there are no limits." So I went, got the slippers that was priced at 7.99 and brought them to her. This cashier took the slippers then I told her "I need them on layaway." She said in a very rude manner "you don't have eight dollars? We can't put this on layaway." She continued on. That's when I replied "that's when I asked what was the limit. "Oh" she said, "I did not know what you mean."

We went to Burlington to buy a coat. There were two short racks of clearance coats - most were ripped or dirty. Nothing to look at - where are the rows and rows of coats?? Not at Burlington Coat Factory! How disappointing!

Bought bikini bottom, price was missing. Despite several attempts to locate the item in the database and my repeated telling that this was the only one, a sales associate tried to find a "similar" bottom and brought two with different labels. I ended up paying $21 for a bikini bottom, and said 'well this was quite difficult'. The sales associate accused me in a visible hostile manner that I don't have to have an attitude. This was completely unnecessary and uncalled for.

I guess I should have read the reviews before ordering online... Well I purchased some items 6/22/15 for my son for his 10th bday on 7/4/15. Upon completing the online order received an email stating my purchase would be here 7/1/15 just in time for his bday... Well it's been 10 days now and haven't received any of my items! Called customer service (If you want to call it customer service) she told me she would need to track my belongings and I should hold on for a minute. Then she comes back and said "your package would not be delivered until 7/6/15." I said "well that's not doing me any good since it was a birthday gift that he wanted now he won't be able to receive it until after his bday?" I said "give me my money back" and she said "well since it's in transit we are not allowed to give you your money back but you can reject the merchandise upon arrival or take it to a Burlington coat factory in your city."

I have bought a lot of items through Burlington Factory online and didn't realize that if you paid by PayPal, when returning orders to the store with the original paperwork, you don't get a credit back to the credit card used by PayPal. You must accept a gift card, plus it gets more complicated if you try to use that gift card online for another order. It won't accept it apparently unless you ask for a specific gift card with an available pin #. All these rules are not explained and therefore it becomes a nightmare to try and get your money back! I do not understand why not because it's the same as using a credit card. EBay for example do credit your purchase back to PayPal. Why can't Burlington Factory? They will lose a lot of customers, me being one of them, after returning some more items today!

I am an employee of Burlington Coat Factory. I always see varieties of bras but I never find my size. They never carry DDD's sizes. I would love if they did that way I don't have to spend the ridiculous prices at other stores... Thanks.

If there's 0 star rating I'll give it to Burlington. Be aware that if you place order online, Burlington does NOT refund you once your online order is canceled if you paid with gift card purchased from third party (and they won't let you know unless you call to ask where is your refund gift card/merchandise card). Be aware they may cancel your online order at any time due to "items no longer available" without asking you first (even though they had sent you order confirmation before). Also be aware if indeed you receive an e-gift card refund email, there might be no balance on the e-card at all, and if you talk to customer service, they might just let you file a police report.

Purchased 3 bathing suit and went to return them. And because the idiot cashier punched in the upcoming incorrectly, they would not return my purchase. Was told by the store manager, **, who by the way was the rudest person, that there was nothing they could do because they never sold it...clearly moron. Your incompetent cashier rang it up wrong. Will never shop in one of their stores ever again. Worst corporate customer service as well. They basically said, "Tough luck."

On April 12, 2015 I purchase a pair of work boots for my son. (The kind that are used for construction workers - up to mid calf yellow suede with rubber soles). After about 3 weeks of wear, the sole of one of the shoe came completely detached. I attempted to return them last night (05-05-15) well within the 30 days of "If for any reason you are not satisfied with your purchase, just bring it back within 30 days with your receipt". Which I did. They would not return the defective shoes saying that they could not resale them so they will not return them. They offered me a discount on a new pair of shoes. Why would I want to take the chance of buying another defective pair of shoes at a discount and be unable to return them? They are falsely advertising their return policy. I will never shoe their again. This is the worse business.

It was so bad. The supervisor was bad, she had bad attitude.

My daughter received two same crib sets for a baby shower and went to store to return them for a different color crib set same price and the store manager was very rude!!! She wanted a receipt from a gift she had received!!! The bar code was still in the crib set and there was couple of the same crib sets my daughter was returning!

Horrible customer service from **. French market, 2898 nw 63rd St. Oklahoma City, OK. (405) 810-0533. Two managers refused to give the corporate number repetitively placing call on hold.

I cannot believe that this store is giving back only 50% of my purchase when I want return it. Ross stores, DD's discount, Walmart... DON'T do that. Is the first time I had seen this in my whole life!!! My boyfriend already paid the merchandise at full price and keep it in the closet until today. Is not fair at all that because is more than 30 days from the purchase, we don't get refunded completely. We will not come back this store NEVER.