Burlington Reviews

I used to be a customer for Burlington for more than 5 years, then a mistake happened when my wife was paying the credit card bill, instead of paying $7.60 she paid $7.06 and thought that our balance is zero, unfortunately for that .64 cent I’ve been charged late fees and interest two times which make my balance $38.40, I called customer service to explain the issue but the girl is speaking a very bad English with a hard Accent could not help me, talking to a supervisor wasn’t helpful either. They only removed one late fee and refused to understand the mistake happened. I closed my account right away and will not ever shop in that place anymore. They absolutely had a stupid customer service, and can’t satisfy a customer. Shame on you.

I visited the newly opened Burlington store in Bartlett, TN today. I was So disappointed. It is small and has the feel of being in a five and dime store. Very cluttered and merchandise looks cheap. Should have chosen a larger building. I doubt much shopping will be done their. I definitely will not shop there. I was in and immediately out.

Today, I went to the Store #1496. 1490 Union Turnpike, New Hyde Park, NY 11040 to return of 4 jeans pants out of 7 jeans. I bought it just a week ago but lost the receipt. I gave all pants with tags and told I have lost receipt. They said, I have to have my credit card. I provide the card, they don't find it. I logged in the credit card and showed that I bought it July 12, (Today July 22), still they don't find it. I told the store manager, Trust me this the credit card I used. She just get RUDE and told "I don't trust anybody"...and got surprised. How she became soo mean...I just told, Computer can do a lot, but you have to learn the computer how to use it.

Yesterday, I visited Burlington store Novi location, I was amazed by their security guard Sean and how he handled the angry customer, I was there, I saw everything, he was just trying to help her by directing her to register line, (I saw her trying to go in front of the line), when this customer went off on him and started to yell at him and stated “his job was to keep his eye on door and catch the people who are stealing“. Sean kept calm while this lady was screaming. I went to him and apologised on that lady’s behalf, and told him to not to think of what she said and he was doing his job and myself and many customers that visit the store appreciate him to begin kind and greetings every customer that walks to the store appreciate, which you don’t see that anywhere you go. I made sure his store manager was aware of Sean’s attitude towards that anger customer. To Sean “keep the good work and we as customers appreciated you a lot.“

Burlington store, 350 Baychester Ave, Bronx, NY It appears that this merchant is stealing by charging double to a significant number of customers like me. For example, I have been there the last two times and I was charged twice for an item, this shows that many other customers are scamming him the same way. Please beware of this blatant Burlington store scam.

I waited in line for more than 20 minutes. When I asked the employee that followed me around the store the whole time I was there, to help get people checked out they told me that’s not their job. The cashiers seem to move as slow as possible on purpose. They put more energy in stopping people from stealing than they do to make sure the customers that are paying are taken care of. It’s a shame one of my favorite stores.

First and foremost you don't pay your employees but $12.68. Secondly l, then you are making things difficult using the employee discount. Where is the incentive for working for you all? I've only gotten 2 reassess in 4 years.

While waiting in the Line the Manager felt it was best to pull my cart to the side and call people who only had 2 or 3 items ahead of me. Had I been asked I probably wouldn't have minded. When I asked her why she was calling people a head of me, She stated, "she needs to get her line down". After waiting in line for 15 minutes and to be what I thought was next in line. Just to be completely disrespected. I just walked out, leaving my $300 cart sitting there. Not only did this business lose money but now you have to put it all away. I get what she thought she was doing, but she obviously is not well versed in business. I do most of my shopping online and today was just a reminder to keep it that way. People suck!

I'm writing this review while I'm waiting in line. There is close to 250 people waiting in line, some of which have family members with them. I have been in line 1 hour 19 minutes so far. Probably about another 30 to 45 minutes left in line to go. The line has 3 cashiers. The Mgr is behind the counter messing with coat hangers. She's so lazy. She should open a register to help her cashiers. The cashiers are going fast as they can. The worst managed store in history. I have pictures and videos if corporate want to see. No exaggerating whatsoever.

I am Amazed that Burlington Coat Factory is even in business! If I could give a zero star to a store they would be right next to Dee Dee's discount!! They have Trash quality clothing. I remember decades ago they were much better and absolutely loved the variety of coats they used to sell. I mean it was called Burlington Coat Factory for a reason, Coats! Now they have imported clothing from God knows who?! But they need to rethink this more through. Not just myself but others have been talking about how the quality has dropped tremendously. Very sad and disappointed. Goodbye Burlington....

I was disrespected at Burlington today. 1/10/25. While I was there I found some sweats that I liked. Went to pay for them and was treated like a common criminal. I went to pay for my stuff and the guy at the register goes and gets the manager. The manager comes over and tells me, "We can't take," my money. I had paid with a 100 dollar bill. They acted as if I had made a counterfeit. When I stated I just got this from the bank which I did and pulled out 4 more 100 dollar bills. They wanted to take my money then. Because I am ** I am now a thief. I have a good job. To be disrespected like that is unforgivable. I watched a lady 2 registers down pay with a 100 dollar bill as well. Nobody went and got a manager. But to be honest. She wasn't a 6ft ** man like myself. So that was the difference. I have stopped thiefs at the door when my girlfriend was a manager at that Burlington. So to be treated that way is very upsetting. I will make sure everyone see this. ​

I am writing to formally file a complaint regarding an unpleasant and distressing experience I had at Burlington located at 1596 Ethan Way, Sacramento, on January 4th, 2025. Upon entering the store, I was approached by staff members who accused me of being associated with an individual they claimed had stolen merchandise and left the store. I was informed that I had to leave the premises based on this accusation, despite the fact that I had not stolen anything, nor had I even interacted with the individual in question.

I love this store. Special shout out to Fani. She is the manager at Warren location. She is awesome. Leads by example, very nice place to shop and work, she was very helpful to me when I had to resolve issues.

Terrible service as usual in West Palm Beach. Waste of time. The manager named Andrea just dismissed me and my concerns completely. No cashiers. Plenty of people working but no one cared that the line was 40 deep. No wonder box stores are going out of business.

I am using this store in East Windsor more than 17 years but in this year I am very disappointed. When I was at store with my family I have to go restroom but they give me a big surprise that they close the restroom so I have to go out and drive for other store and come back to join my family. I have no control on my discharge due to age so I get an extremely hard time. I am not happy with their behavior/decision after 17 years. They have to have public restrooms. This is a big cheating/joke with sick people or handicapped. Please someone, Manager or Management take interest in favor of public. THANKS

Bought a pair of sneakers and tried to return them but Burlington refused to accept them saying they “are dirty and we don’t sell dirty shoes”. I have been a customer there for years and yes they have dirty shoes on the racks. I had my receipt, the label was still attached, the price tag which held the left and the right shoes together was still attached. I don’t know how I could have walked with that. In addition, the manager was extremely rude!! Granted I brought the shoes back a few days after 30 days but do not even offer a store credit for dirty shoes that I purchased from the store in the same condition that I bought them in is robbery!!

So shopping at Burlington’s today and I was purchasing some things and I didn’t realize it was damaged till I got upfront. They were real busy. The young gentleman says hey might be able to give you a discount they want to give me a four dollar discount which a whole piece of the wood was cracked all the way down and a chunk took out of it and I was like no not really that ain’t worth it so when the girl that was doing the four dollar discount looked at it. She was like, "Oh I thought it was a little scratch, but yeah that’s pretty big. Let me see if I can get a better discount for you." I was like, "Oh OK," so she went over to some young girl, they’re both were ** and then they started talking in Spanish, and I did say you can speak English and a little girl at the register which that girl was super nice.

Terrible experience, coats all over the floor with people walking on them. I spent 20 minutes just placing them back on hangers and hanging on the rack. Selection consist of puffer jackets. The floors were filthy. The cashiers were slower than turtles and in no hurry to take next customer. The customers waited for an hour or more. Worse shopping experience ever.

The new arlington heights store is jammed packed from floor to ceiling, there's hardly room for one person to walk in the aisle. The merchandise is mostly junk. I always enjoyed the old store, it was well laid out and always had new stuff and you could see over the clothes racks unlike now.

I bought a bottle of perfume for $20. When I got home, I sprayed the perfume on me. When you first spray it, there's the scent of something like alcohol with a hint of the perfume. THEN THERE'S NOTHING. I'm familiar with the sent because I've bought it a few times, in the past from stores like T.J. Maxx. However, this must have been a defective bottle because there was no perfume sent. I sprayed it on myself and I smelled nothing.

An employee used several cuss words towards me and was in general extremely disrespectful and rude. I did not use any cuss words and didn't raise my voice at all. Another employee looked on and had a smirk on her face. I will never give this place my business. I give this 0 stars but had click on a star to submit. Doesn't even deserve 1/2 of a star.

Store on Lorain Rd needs to close. I waited in line literally for 1 1/2 hours. The "MANAGER" was in the store, walked up to the only cashier, saw the line and left for the night. I believe her name was Stephanie. She needs fired. A 2 yr old could manage the store better. What kind of manager walks out on Friday night with the store packed and abandons the sole cashier? A horribly incompetent manager.

Purchased a $20 bottle of cologne from Burlington got it home opened it up and there was an itemizer but no stem inside the bottle and it was leaking. Tried to return it and the manager would not let me exchange it or refund because he said it was opened. How was I supposed to know it not useable until I opened it. I called corporate to ask why and was told it is manager's discretion. So you will lose a long time customer over $20. It’s really not the money the return policy and the customer service is terrible. Never shopping there again ever. The lines are always too long anyway. College Park Ga store off Old National Hwy.

We went to a recently opened store in Lincoln Nebraska. We bought 2 items and stood in line for 45 minutes. The line snaked into 3 1/2 aisles. There were only 2 out of 7 check stands open. The one of the 2 was having problems, so they shut that down. We counted about 75 people standing in line. One employee was standing behind the counter, but just hanging some items on hangers, not helping to check. No other employees were in sight. While I was in line, I tried calling the store 2 times, but it just continued to ring, and then dropped my call. I WILL NEVER GO THERE AGAIN, AND WILL WARN OTHERS ABOUT MY EXPERIENCE.

On 10/03/24, I was not given my change back. I paid in full my balance of 115.49 with 120.00 and no change was given in return. The charge was 120.00 as credit card payment. The receipt does not say a credit is to apply to my card. Where is my change/ if I called to Burlington to see what was my balance as for that day, to learn full balance was $115.49? Nowhere says payments are to be given in exact cash. No cash return. They it will not give you any money in return, or where your money goes. I called a number and chat online, both say can't help. I am not able to access my account online.

The girl in Fairhaven asked me if I wanted a bag for .10 cents…Said, "No I’m all set I don’t need one"…She was so busy flirting with the boy next to her she put my stuff in a bag and charged me .10 cents anyways …It’s not about the money. It’s about paying attention to what your customer wants and says.

I went to Monroeville location. I purchased several items for my grandson and for myself for about $150. The lady at the registrar started to search the baby's items for hidden things!!!! Implying that I might have stolen things and hid them in the baby clothes!!! Then, she put all purchases in a trash bag! Even my clothes that I purchased, she also put them in another trash bag, and put the cooking pot I purchased in the same trash bag with clothes. Very disrespectful.

Started out good. Store is a little disorganized. Went to check out, cashier was rude. Apparently there is red sign across the aisle from the regisiter (NOT VISIBLE AS IT IS ACROSS THE AISLE FROM THE REGISTER LINE AND YOU DON'T NOTICE IT UNTIL THE RUDE CASHIER POINTS IT OUT) says to stand 20 feet from the customer in front of you. Not knowing about the sign the Rude cashier said "Ma'am can you back up to the end of the aisle." Asked her why and that is when she said "Because we don't want you all over the customers. There is a sign back there." OK, I get it. It's her approach that is very off putting.

Horrible, Horrible experience at the Gateway Mall store in Brooklyn NY. My two kids (age 8 & 9) and I were harass by the elite security Guard. (male **, very dark complex, bald headed with partially gray beard with possible ** accent). This guard grab a swivel chair from my son and proceed to say we can't sit on the chair before we buy it. Each chair I pull out to check, this security will grab them and proceed to say it's the store policies. Burlington make this make sense. I can try on clothes in the store fitting room however I must purchase furniture without sitting on them. This same security above interrogate customer before letting her use the ladies' room. Am proceed to say she must come out quickly from the bathroom. Burlington shame on you, this store don't care or value customer, just their spending dollars.

Today, I went to Woodbridge, NJ location to make a return. I was advised that the system couldn't refund my MC because of their internal system issue, and manager Lisa said it has been going on for months. They offered to give me a merchandise refund card instead. I immediately declined and was told there's nothing else they can do. I don't understand how they can allow an issue like that to persist on and off for several months. It's definitely a scheme to keep money in store to make people come back and shop there.