Burlington Reviews

Terrible service as usual in West Palm Beach. Waste of time. The manager named Andrea just dismissed me and my concerns completely. No cashiers. Plenty of people working but no one cared that the line was 40 deep. No wonder box stores are going out of business.

I am using this store in East Windsor more than 17 years but in this year I am very disappointed. When I was at store with my family I have to go restroom but they give me a big surprise that they close the restroom so I have to go out and drive for other store and come back to join my family. I have no control on my discharge due to age so I get an extremely hard time. I am not happy with their behavior/decision after 17 years. They have to have public restrooms. This is a big cheating/joke with sick people or handicapped. Please someone, Manager or Management take interest in favor of public. THANKS

Bought a pair of sneakers and tried to return them but Burlington refused to accept them saying they “are dirty and we don’t sell dirty shoes”. I have been a customer there for years and yes they have dirty shoes on the racks. I had my receipt, the label was still attached, the price tag which held the left and the right shoes together was still attached. I don’t know how I could have walked with that. In addition, the manager was extremely rude!! Granted I brought the shoes back a few days after 30 days but do not even offer a store credit for dirty shoes that I purchased from the store in the same condition that I bought them in is robbery!!

So shopping at Burlington’s today and I was purchasing some things and I didn’t realize it was damaged till I got upfront. They were real busy. The young gentleman says hey might be able to give you a discount they want to give me a four dollar discount which a whole piece of the wood was cracked all the way down and a chunk took out of it and I was like no not really that ain’t worth it so when the girl that was doing the four dollar discount looked at it. She was like, "Oh I thought it was a little scratch, but yeah that’s pretty big. Let me see if I can get a better discount for you." I was like, "Oh OK," so she went over to some young girl, they’re both were ** and then they started talking in Spanish, and I did say you can speak English and a little girl at the register which that girl was super nice.

Terrible experience, coats all over the floor with people walking on them. I spent 20 minutes just placing them back on hangers and hanging on the rack. Selection consist of puffer jackets. The floors were filthy. The cashiers were slower than turtles and in no hurry to take next customer. The customers waited for an hour or more. Worse shopping experience ever.

The new arlington heights store is jammed packed from floor to ceiling, there's hardly room for one person to walk in the aisle. The merchandise is mostly junk. I always enjoyed the old store, it was well laid out and always had new stuff and you could see over the clothes racks unlike now.

I bought a bottle of perfume for $20. When I got home, I sprayed the perfume on me. When you first spray it, there's the scent of something like alcohol with a hint of the perfume. THEN THERE'S NOTHING. I'm familiar with the sent because I've bought it a few times, in the past from stores like T.J. Maxx. However, this must have been a defective bottle because there was no perfume sent. I sprayed it on myself and I smelled nothing.

An employee used several cuss words towards me and was in general extremely disrespectful and rude. I did not use any cuss words and didn't raise my voice at all. Another employee looked on and had a smirk on her face. I will never give this place my business. I give this 0 stars but had click on a star to submit. Doesn't even deserve 1/2 of a star.

Store on Lorain Rd needs to close. I waited in line literally for 1 1/2 hours. The "MANAGER" was in the store, walked up to the only cashier, saw the line and left for the night. I believe her name was Stephanie. She needs fired. A 2 yr old could manage the store better. What kind of manager walks out on Friday night with the store packed and abandons the sole cashier? A horribly incompetent manager.

Purchased a $20 bottle of cologne from Burlington got it home opened it up and there was an itemizer but no stem inside the bottle and it was leaking. Tried to return it and the manager would not let me exchange it or refund because he said it was opened. How was I supposed to know it not useable until I opened it. I called corporate to ask why and was told it is manager's discretion. So you will lose a long time customer over $20. It’s really not the money the return policy and the customer service is terrible. Never shopping there again ever. The lines are always too long anyway. College Park Ga store off Old National Hwy.

We went to a recently opened store in Lincoln Nebraska. We bought 2 items and stood in line for 45 minutes. The line snaked into 3 1/2 aisles. There were only 2 out of 7 check stands open. The one of the 2 was having problems, so they shut that down. We counted about 75 people standing in line. One employee was standing behind the counter, but just hanging some items on hangers, not helping to check. No other employees were in sight. While I was in line, I tried calling the store 2 times, but it just continued to ring, and then dropped my call. I WILL NEVER GO THERE AGAIN, AND WILL WARN OTHERS ABOUT MY EXPERIENCE.

On 10/03/24, I was not given my change back. I paid in full my balance of 115.49 with 120.00 and no change was given in return. The charge was 120.00 as credit card payment. The receipt does not say a credit is to apply to my card. Where is my change/ if I called to Burlington to see what was my balance as for that day, to learn full balance was $115.49? Nowhere says payments are to be given in exact cash. No cash return. They it will not give you any money in return, or where your money goes. I called a number and chat online, both say can't help. I am not able to access my account online.

The girl in Fairhaven asked me if I wanted a bag for .10 cents…Said, "No I’m all set I don’t need one"…She was so busy flirting with the boy next to her she put my stuff in a bag and charged me .10 cents anyways …It’s not about the money. It’s about paying attention to what your customer wants and says.

I went to Monroeville location. I purchased several items for my grandson and for myself for about $150. The lady at the registrar started to search the baby's items for hidden things!!!! Implying that I might have stolen things and hid them in the baby clothes!!! Then, she put all purchases in a trash bag! Even my clothes that I purchased, she also put them in another trash bag, and put the cooking pot I purchased in the same trash bag with clothes. Very disrespectful.

Started out good. Store is a little disorganized. Went to check out, cashier was rude. Apparently there is red sign across the aisle from the regisiter (NOT VISIBLE AS IT IS ACROSS THE AISLE FROM THE REGISTER LINE AND YOU DON'T NOTICE IT UNTIL THE RUDE CASHIER POINTS IT OUT) says to stand 20 feet from the customer in front of you. Not knowing about the sign the Rude cashier said "Ma'am can you back up to the end of the aisle." Asked her why and that is when she said "Because we don't want you all over the customers. There is a sign back there." OK, I get it. It's her approach that is very off putting.

Horrible, Horrible experience at the Gateway Mall store in Brooklyn NY. My two kids (age 8 & 9) and I were harass by the elite security Guard. (male **, very dark complex, bald headed with partially gray beard with possible ** accent). This guard grab a swivel chair from my son and proceed to say we can't sit on the chair before we buy it. Each chair I pull out to check, this security will grab them and proceed to say it's the store policies. Burlington make this make sense. I can try on clothes in the store fitting room however I must purchase furniture without sitting on them. This same security above interrogate customer before letting her use the ladies' room. Am proceed to say she must come out quickly from the bathroom. Burlington shame on you, this store don't care or value customer, just their spending dollars.

Today, I went to Woodbridge, NJ location to make a return. I was advised that the system couldn't refund my MC because of their internal system issue, and manager Lisa said it has been going on for months. They offered to give me a merchandise refund card instead. I immediately declined and was told there's nothing else they can do. I don't understand how they can allow an issue like that to persist on and off for several months. It's definitely a scheme to keep money in store to make people come back and shop there.

My account had a zero balance. Unaware it obtained a late fee because it was paid after 5 pm online, but before midnight. I called checking my account's balance while on vacation. To my surprise I had a $29 balance. I paid it, however again before midnight on the due date, oblivious of the 5 pm phone or online cutoff time not stated anywhere on there bill. So I obtained another $29 late fee. That’s when it dawned on me these weren’t expenses I own but possibly fees for what? Unpon opening the second late fee, I called the Burlington who informed me, of a 3rd $29 late fee. Now $3 late fee for a zero balance, paid online on the due date before midnight.

If I could I would give it no stars. I have been here 3 times and all 3 times the staff look and act miserable. They check people out in turtle speed. The manager should be fired just standing there and fixing hangers that have nothing on them instead of opening a register to help with the line that is all the way to the women’s clothes. This has happened on 3 occasions and I would never recommend anyone to go here. Then let me talk about security, they stand by the entrance and have the alarm go off when nobody is walking in or out. What a shame on the management. That is what it comes down to in the end, if you don’t like your job or don’t know how I am sure they can find better. The store is beyond dirty!

I call Monday July 1st at 3:17 and the woman got on the phone and I told her that I tried to pay my bill last night. It won't go in. She had an attitude problem and you can tell the way she was talking to me. So I told her I want to pay my bill and I asked, "How you going to charge me because it's not my fault that your phone system don't want to take my payment," and she's talking about she's going to check it and giving me an attitude so I just hung up! I'm not complaining about the store. Burlington to me that's a great store. It's a good store. I love everything that's in it. I'm complaining about your phone system. It's not working. I can't make any payments and this woman had a grant attitude and and still going to charge me $9 to pay my bill. I don't think that's right or even fair that your people are charging because your phone system don't want to take it. I believe that's like cheating your customers.

I buy some things there and when I tried to return they said if I don't have a receipt or phone number they can't refund back on a gift card of the company. All the things have a tag with the product. This company don't care of customers. Now I have to keep the things and throw away because Burlington don't give me back either money or credit store for buy other things like Walmart, Ross, Tj max or whatever store. All store they doing I never in my whole life see that. I do not recommend buy nothing there. If you lost receipt or don't put your phone number at the time that you buy something you lost your money.

My wife and I live in Northeast CT on the RI border so we shop at the Johnston RI store. During our last trip we purchased 13 items. The dressing rooms were closed so we were unable to check the fittings. Long story short we returned 7 items, a 1 hour round trip drive. We went back to the same store today and the dressing rooms were closed again. Like a fool we purchased 3 items. Have to make the 1 hour round trip again tomorrow to return 2 of the items. Does Burlington Coat Factory understand they are in the clothing business and people don’t appreciate cost cutting costing them time and money? If it was your intention to aggravate us, you win. You can at least cover my gas money.

Terrible customer service. The store is dirty, no organization. Workers are rude. One of the workers was very hateful and when she was called out she didn't like it and called the so called security guard. Who approached us with an attitude. Didn't want to hear what the employee had done or said. We left the buggie with our items we had planned to purchase and was headed out, he continued to follow us all the way outside, and cursed at us. Never again! If we ever go back to a Burlington store, you can bet it won't be this one. Worst and most humiliating shopping experience I've ever had.

To whom it may concern. I Elizabeth ** was shopping at Burlington in Argyle. Purchase a 4 ft bench on 4-7~24. The guys told me I couldn’t push the cart out. I told him I’m not carrying this to my car. It seem to me it’s ok to shop there and spend money, but not push your stuff to the cart. Make it make sense. It only take 1 person to hurt themselves So to me that sorry for a store to do that. Money in your store is coming in. Make the customer happy because I was highly pissed.

This store on Richmond Ave is the worst. Never did I wait on a line for 1 hour. The line was so long it was around the walls. Manager said she couldn't do nothing. Yeah she could of jumped on a register to help. 1 cashier was ridiculous. This Burlington deserves a big 0. Staff also nasty. Not nice at all. NEVER AGAIN. I will tell other people also.

I arrived at 1048 pm to Burlington Coat Factory. On my way to the register time was 1128. I asked a employee if she had a set of pillow cases I could purchase. She walked back and said, "Come with me." She found 2 I liked and was 12 feet from the register 2 minutes after the close time of 1130 when Ray a employee of Burlington said register is closed. Caught off guard I said, "What does that mean?" He said, "You can come back tomorrow," and escorted me out of the store. I took a Lyft there and home. Wasted money.

I came to Burlington Coat Factory today 2/17/24. The cashiers was very rude, the line was very long & they stop to even had a conversation to each other while us us customers are standing waiting for sooo long. It pissed me off. Then one of the cashier holler at a customer to come to the counter which was very disrespectful.

My limit was 400.00 dollars on their credit card, now it says it’s 1000. They won’t do anything about it! They are scammers and there’s nothing you can do!!! I suggest to never get their card. They are rude too.

Store stop customers from going into the store around 10pm. But advertising they are open until midnight for everyone. This is false advertising. And real bad business practice. Two times this has happened. It is inconvenient, and disrespectful to your customers! I will have to choice another co. if this is your regular practice. Your customers deserves better. Va Beach Blvd location.

Whatever you do, DON'T do a layaway here! TOTAL RIPOFF!! They REFUSED to refund my purchase when the coat I purchased for my 87 year old handicapped aunt for her birthday didn't fit her. Due to her handicap, she couldn't shop with me, so I had to guess on the size. The layaway was only 2 days completed and 14 days in layaway, WELL UNDER the 30 days of their normal return policy. I would have just bought it and returned within the 30 days if the sales clerk would have informed me when I EXPLICITLY asked for ALL of the policies BEFORE agreeing to go ahead and do the layaway. AND, on top of that, paid an extra $5 for this supposed "privilege."

I was shopping with my granddaughters 7 & 9 yrs old and after an hour we needed the restroom which is now employees only. Why isn't it open to the public? It's discouraging to shop due to this inconvenience. You'll lose customers.

Walked into the store. Lines were long as hell and I just send it up. Walking out. Products are on all over the place which seems like nobody picks up anything and puts it back where belongs. Very unpleasant.

Incident Date (06/13/2023): I was in store in the early AM, perhaps a few hours after opening. Check-Out ~ The young girl up front Caucasian-Deana (I think that's her name) was friendly and tried her best - just requires a little more training on calculating totals, nothing too bad. The older lady on the other hand (** - name unknown no name tag) was the RUDEST, if you can't think and do your job at the same time, then she is in the WRONG profession, seriously.

This place have really changed. It uses to have all kinds of good merchandise. They need new buyers. And checking out, it can be 10 people in line one cashier and two standing back there talking about nothing. Where is the teamwork at. People have time to put stuff back right in the line because you're standing there So long. And that $1000 dollar LOL. LMAO. NO ONE EVER WINS. We uses to have bags or receipts and friends and family.

Went into to Burlington Tomball Texas location a couple of weeks ago. Before I begin I have a $950.00 credit limit with them and had a zero balance. Always paid them on time. Never late on payments. I hadn't used my card for about 6 months so I thought I would use it. Picked out about $250.00 worth of merchandise, get up to the register for check out, gave my card, was denied. The cashier said, "Have you moved?" I said yes, gave my new address. She ran it. Was denied again. At that point she said I would need to call customer service headquarters. I called. The rep ask me if I still worked. I explained to her I was retired. She ran a credit check on me, came back and said I could not use my card. I ask why. She said I would be getting a letter in the mail. By the way my credit score is not excellent but have a 676 credit score.

I had this credit card for few years, always paid on time and the one time I didn’t because their system was down. NOT MY FAULT. I was charged late fees. Again it wasn’t my fault. I try to contact customer service but didn’t work. They are very unprofessional and rude staff. I finally got rid of them and will never again will I acquired another card from them. NOT RECOMMENDED AT ALL

So Never get a Burlington c.c.... I paid it off then few month later a credit collection calling telling me I owe 200$. I tried to ask why and the man yelled at me so I hung up then called back and guy say I was paying late fees (for 0$) so I paid it off the man told me it was paid to 0 and my account was turned off. Now just got a another bill... So I call and the man say I have to talk to a manager so a manager gets on and says she can't make the amount go away because it's a service fee... How do I have a service fee after I turned off the card... If I had then means I would get a lawyer because I'm not paying it...

After purchased a dress a Burlington for 49.99, when I tried to return it, the cashier told me that I was going to receive only 14.99 for the dress. I tried to call customer service they were telling me the same. I would never recommend Burlington to any customer. Their line is so long, anyone has to spend at least 1:30 in order to pay or return an item.

Updated on 01/17/2023: On December 10, 2022, I went to the Winter Garden Burlington store and made a purchase for some pants. The next day I brought back 2 pants which the sales agent made a mistake and instead of a refund made 2 even exchanges. I sent the receipts to Stephanie, the phone manager for customer service who is the supposed phone manager for customer service, the receipts.

Only two cashiers for a 150 ft line. This is in the Mall of the America store at Miami FL. This is every day. Clients just drop items and leave! This is why online ordering is so successful. Incredible!