Burlington Reviews

My daughter also put a pair in the cart for herself. We continued to shop throughout the store, putting sweaters and pj's, etc. in the cart for gifts for our family and friends. Reaching the check out counter, my daughter put her boots on the counter which was her only purchase. They rang up $19.99. The customer service rep called another woman over to the counter and we explained over again that the sign said $14.99.

I then ran back to the table and read the sign again. By the time I got to the front of the store, the second woman was on the phone and said a manager would be right up to access the problem. I turned to my daughter and told her to go get the sign. By the time she got there, another woman (the manager of the dept) had two signs in her hand, one being the sign we saw and another that read Women's winter boots $19.99.

When my daughter asked her where she got the second sign, she stated it was at the other end of the table. My daughter explained we never saw the sign because we faced the back of the store and only saw the one sign. Then manager of the dept then stated, "She didn't care what she saw!" By this time my daughter was extremely upset at the way the manager handled the situation and the way that she was spoke to. After returning to me at the counter, she said, "We are out of here!"

Leaving the store with nothing, we both decided this was not appropriate behavior for any consumer let alone a manager. The boots should have been separated with the girls on one table with the appropriate sign and the women's on another table with the appropriate sign. I'm very disappointed in the store and the way we were treated. For $5 for each of us, you may have lost two valued customers. I work for one of the largest cable companies in the United States and our policy is to please the customer no matter what it takes.

What happened to your customer service? This manger has no right to maintain her job in the way our economy is for people that are out of work and would be happy to have her position. Posting on Facebook our experience and reading other complaints on this site, I feel Burlington needs to take a step back and rediscover customer service. I read and heard other complaints of this manager in the last 24hours being the reason for this complaint.

Thank you for your time if you actually read this and are concerned about losing valued customers because we won't be the only ones not shopping again at your store.

My receipt number is 593/02 T77820 11/28/10 at 18:20 c35246 and I spent $111.89

The last thing I have to say is this was the rudest store I have ever been in. The cashier was the only nice person in the store. Thank you.

I look for my husband for his approval (of course), and we go to the check out (he's also got a shirt in hand for the event we're going to). We get to the register, the prices do not ring up and they do not want to give me the discount. I went through three people, and 2 at first said "it's an additional 50% of the clearance" then they'd changed it. I told them about the sign. They went back there (not realizing I followed) and the "manager" says it's an additional 50% off. The other girl convinces her that it's already taken off. The manager then tells me that she's going to do it, but it's a final sale. We go back up to the register, she types in her code to mark down the mobile, but won't mark down the bedding.

She says she can't. (Keep in mind now, manager). We exchanged words. I did pay for the shirt and told her to hold my items and that I'd be back in to speak to someone in the morning. She said she could only hold until closing. (They close at 9 pm, it was 8:45 pm). I get the shirt I just paid for and I walk back to the Baby Depot. The sign is gone! I looked around and found it behind the baby registry! Got to picture! As I was taking the picture, the girl that had walked back with the manager saw me and came for it. Too late! The manager and cashier didn't realize that I'd waked to the back of the store and am now coming back up towards the exit. I hear them talking about me in front of customers! Wow, really? Talk about service.

I had a gift card from Burlington Coat Factory that they had sent out to all the residents in Compton, CA. Okay, so I had a total of thirty dollars at customer care. So buy, her having problems, she added up every thing and it came out to a total of 64.00$ and some change, she ask me slide my ATM card for 44.00$ and 95 cent and she told me the total was 12.00 dollars and some change because of the sale they have and I had thirty dollars at customer care all ready.

So, I asked her, "What about the 44.$ dollars and 95 cent?" She told me, "Don't worry because it has been return to your account already." So the next morning, I called the manager at Burlington Coat Factory, he ask me to come up to the store, I went and he told me he did not see a void on any purchase I made but the lady showed the paper to me saying I was going to get my money back but I never did. I do not know the young lady's name but I know her cousin .

Not only were the checkers rude, the manager actually lied and made me take some red ticket and make another purchase/exchange instead of a return. This was total harassment and abuse, simply because he did not like the complaint he got. He did not even follow store policy, but took it upon himself to seek his own personal revenge after a customer was spoken to rudely by his personnel. He should be fired along with the two checkers. Business sure looks real slow in the store, I wonder why!

So, I took the jumper and started walking to the front of the store to pay for it. Every where me and my kids went she was there. Looking around the corner. I have a hugh box and a pair of baby shoes. When I reached the front of the store. I told the cashier that I would never shop there again and told her to give the lady following me the stuff to take back. As I was leaving the store, he followed me out like I had done something wrong. I was so hurt because I shop there a lot and never went through anything like that in my life. I will never spend another dime in Burlington Coat Factory.

I informed Mr. Wayne that our coats for kids giveaway is scheduled for November 6, 2010 and that we could not wait another four to five weeks. I asked him if there was anything that he or the store could do to help the kids out at this time, and he told me there was nothing they could do at this time. I was truly disappointed because I believed that I was simply lied to. We had told Wayne on our first and second visit that all we were asking for were two coats from each merchant that we contacted to fulfill our goal for the kids.

With all the money that my family and neighbors spend in your stories in the Austin area, I would have thought that Burlington Coat Factory would not be opposed to giving a little bit back to the community who has supported the company for so many years. We simply wanted to let you know that a promise was made and not kept.

If your business is honest and truthful to the customer like me, I would like you to ship (no shipping cost) the above mentioned product to my address (mentioned above) with validation of $10 coupon I have with your flyer. I will send you a check for the adjusted sale price. I strongly feel that you will never do that for me but I wanted to send my message of dissatisfaction.

I walked up to the cash register lane to pay for my item and was told I needed to go to the customer service counter to check out because she was waiting for a customer to come back. I went over to the customer service line and it had two other customers in front of me. One was returning a large number of items. The customer service lady was going extremely slowly. The register I just was told to leave now had two people waiting in it. They were not told to leave and go to the customer service line. The man who left came back and checked out and left and so did the other two people who had come after me. I walked back down to the register and was told I had to go back up to the customer service line because that register was closing.

They notified people that the cash register was closed by having a guy stand at the front of it standing like a body guard. When people approached, he rudely told them it was closed. They could have put a sign up that said it was closing. I went back to the other register and a lady in line was nice enough to let me have my spot back. When I got to the register, the girl that shut her register down was now helping bag. If she had time to help bag, she could have kept her register open longer to help check out customers.

I was outraged by this type of treatment and asked for corporate’s phone number. They said they would be glad to give it to me because they were tried of it too, but never did. I honestly feel that the employees felt that the situation I was put in was caused by their management team. I personally do not care who’s to blame. I just feel that I should have never been made to wait that long and the employees’ lack of concern for my unhappiness. All customers should be treated with dignity and respect and not treated like they mean nothing. I will never shop at any of Burlington Coat Factory's stores again and have decided to return what I have purchased there. My money will be more appreciated somewhere else. This is not the first time I have had problems shopping at this store. I have had enough!

I went back to the store 2 days later with the layaway in the same bag that it was in when I put it in layaway and their copy of the layaway receipt attached. The cashier questioned why it was not put in a regular bag and why was their receipt still attached? I answered it was a young guy. She informed me that I could only get a gift card. I explained that I was told that I would be able to get a full refund and I asked to speak to the manager. I talked to Nina ** and explained what happened, and told her if I couldn't get my money back, why would I pay for the full layaway when I was trying to cancel it? She agreed to refund my money, but no one knew how to do it.

She called around to different stores and everyone told her it couldn't be done. Then she gave me a number to call customer service 609 to talk to someone about it. I asked did they have an toll free number and was told no. I asked if I could call from the store. She tried but said it couldn't be done. Finally, I asked for the Regional Manager's name and phone number, I was given his name Darrin ** but she didn't know his number. By this time, I had been in the store for over an hour.

This time I was really upset and just asked for the credit card. Nina ** turned to me and said that they didn't have any more credit cards, and called another store and asked me to come back tomorrow. This is the worse customer service I have ever encountered. It's bad enough that I was given the wrong information and then given a number that I will have to pay to complain. To add to this, they didn't even have the store cards and I have to go back. As a result, I've got to go back to the store to get the credit card which is about 20 miles away and gas isn't cheap. They had me in the store for over an hour telling me that I could only get a store credit card which they didn't have.

The cashier tells me that reading this check on another register would not change anything. Along with another cashier at the adjoining register in their own words and their snickering, they said, "We are not going to help you correct this error.” I felt like a deadbeat trying to spend money that I do not have. This fortunately is not the case. However, to the advantage of other stores in the area, we will be spending this and much more to relocate my son that will not benefit Burlington. I used to spend my money at Burlington in Denver and now Florida. Not ever again will I enter their stores. I know as a business you wish to thrive, but not this way I'm afraid.

With the box of shoes visibly in my hand, I proceeded to the jewelry section of the store to find matching jewelry accessories. While browsing the selection of costume jewelry, within minutes later, I was confronted by a BCF employee, while in the presence of other customers, to search my bag of merchandise that was previously purchased from a different retail store. Verbally, I challenged his purpose for demanding to search my bag. His response was that it is the store's policy to search customers and that he had the right to search "suspicious customers". Although I strongly disagreed with those remarks, nonetheless, I cooperated and handed my bag over to him. Needless to say, he found no stolen merchandise.

I expressed my frustration by elevating my voice for him treating me like an untrustworthy and unwelcome customer while in the presence of other customers. He then demanded that I leave the store; otherwise he would call both the Cumberland Mall Security and the local Police. While in total shock of his actions, I silently continued browsing the costume jewelry. I selected the merchandise of choice and proceeded to the cashier to make my final purchase. On my way to the check-out line I was stopped by two police officers and confronted with questions. They reviewed my personal credentials in my wallet which included my driver's license, credit cards, etc. They questioned my previously made purchases.

As I continued to cooperate, I questioned my rights to privacy and freedom as well as the reasonableness of their actions against me. Once they provided me back my credentials, I assumed everything was okay and so I attempted to proceed to the check-out line to make my final purchase. At that point, I was denied the right to purchase merchandise and was banned from the store premises.

As a frequent shopper, I have never experienced such disrespectful, embarrassing and humiliating treatment. I was treated unfairly considering I was targeted out of many other customers also present in the store that night. It is unfortunate that innocent customers are likely to fall victim of shoplifter profiling due to an employee's poor and biased judgment. It was unreasonable for BCF to resort to such extreme measures considering their biased perceptions and wrongful accusation of my character.

Moreover, I felt defenseless and humiliated of the treatment at Burlington Coat Factory. I'm not sure what will become of this situation; however, I hope Burlington Coat Factory would consider enforcing values around respect for all people treatment and invest in training their employees with the proper skills in retail loss prevention to avoid public humiliation felt by customers. Lastly, my experience there last night proves that I am not a valued customer. Therefore, I will no longer purchase from Burlington Coat Factory, nor will I recommend any customers to this store in the future.

I stood over by the hosiery, and waited for the storm outside to settle down. Another one of the sales associates approached me, and she asked me if I needed any help? I explained to her what had just happened between me, and the first sales associate, and she apologized to me for what had happened to me, and she asked me if there was anything that she could do?

She helped me with some jewelry and pantyhose. By the time I left the store, I didn't feel as bad as I did after dealing with the first sales associate. I think that the sales associate in the women's department could really learn a lesson in manners, from the sales associate in the hosiery department. She insulted me and my weight, and made me feel like a nobody. She insulted my intelligence and hurt my feelings. Her attitude was completely uncalled for, and it was really inappropriate. I was humiliated an embarrassed.

I hope someone teaches her a lesson about her disrespectful attitude, and her manners. Considering the fact that I am 67 years old, she might know what it feels like one day, to gain a few pounds, considering the fact that I am a mother of 5 children, and a grandmother of 8 grandchildren.

It was never marked down and the others on the floor are still marked and scanning, as I have proven, for the same price. Someone is skimming off the top, which is easy to do, and believe me, I know it can be done. The demeanor of the manager changed when I told her what I thought was going on and how it can be done. It truly can be done without top management or bookkeeper catching it.

All the while I am becoming more aggravated that I can’t get any information about the items I intend to purchase. At about 8:30 pm, I have succeeded in locating the best of the item I came to purchase. Tired and hungry, we make to the checkout line, where I present my coupon. The cashier refused to accept the coupon. I asked for the store manager. The store employee that had been skulking around us for more than 3 hours appeared as the store manager. He refused to accept the coupon, citing the coupon was a misprint and was valid on only 1 item. I reminded him that BCF solicited my attention with this coupon. I did not print the coupon; I did not forge the coupon.

I had a little over $600+ in my cart and expect to receive a %15% discount on this entire purchase. Then the cashier reaches under the cash register and produces a disclaimer concerning the very coupon I was holding. No other place in the store was there a disclaimer posted. The coupons misprint idea was that the coupon was good only for 1 item. No place on the coupon was there a statement concerning the quantity of or dollar amount limiting the use of this coupon.

I started to ring the customer up. The customers (3 people) were talking back and forth about money and my supervisor was talking to them and bagging the purchase. I rang up $1,430 in $8.00 to a $12.00 sunglasses. The customer gave me 15 $100.00 bills and I started to count them. Then, he gave me a $50.00 bill. I missed giving him back one of the hundred dollar bills. I didn't even know I made the mistake until the store manager counted my drawer down at the end of the shift. As I said, this happened on the 19th and on the 21st, I was fired for not following policy.

Yes, I made a mistake. There was nothing criminal in my actions. My drawer was even that day except for the extra $100.00 bill. Yes, I should have been punished but Burlington Coat Factory chose to treat me as though I committed a capital crime. I should have been given time off without pay and either retrained on the register or prohibited from using the registers at all. Now this week, I have found out that all the time that I had worked for (vacation, sick, personal) is being denied to me. The company said that this is because I was fired for not following policy. I have owed a total of 19 days in earned time or, before taxes, $1527.60. In other words, 2 months worth of rent.

Just for the record, Burlington Coat Factory kept the $100 and has it in a bank account earning interest. I don't know for sure, but I think maybe I should be shopping in their Baby Depot department. One more thing, the supervisor that was there with me when all this went down, still has her job and as far as I know, was not even reprimanded.

Since I lost my job, I have had to sell jewelry, watched movies on DVD, signed up for food stamps, and unemployment. I may lose my apartment. I will probably default on a loan and maybe a credit card. I am 54 years old. The only people employers want are under 30 years old. I have lost sleep from worrying about what's going to happen next. In one week, my rent is due and I don't have enough with what's left of my bank account to pay it. Unemployment is taking their time about sending a check, so that's more worry. What the hell did I do to deserve all this? I didn't even get to keep the $100 bill.

Well the bottom of my receipt says "I agree that the merchant-initiated EFT is not a check transaction". So I'm upset that the money was debited from my account as if it were a debit card but they would not refund me in cash. They have their merchandise back and has received their money for the purchase, but I have to wait fourteen days to get my money back.

On top of all of that, when I called their corporate office, they had no record of my refund in their system. I can't imagine why my refund is not showing up. Perhaps they voided the refund to make me suffer because I questioned their policy. I will never, ever shop at Burlington Coat Factory again and will encourage all of my friends and co-workers to stop shopping there as well.

My mom did not have the receipt, ok fine I'll get the gift for more than half less than I paid but this time, the girl behind the cash register called a manager and the manager of course, securitize them but I wasn’t worried. I’ll just take the $7.99 or $8.99 gift card they offered me but then she decided that the shoes were not returnable and well nothing had changed the shoes had never being worn after the blister they caused on my little girls feet. So I proceeded to make my point about the merchandise on the floor, some were dirty and had parts missing but of course, they are going to make a buck out of it.

But keeping a paying customer "happy" and mind you, I'm willing to take the more than half of the money less gift card than my mom originally paid for the shoes, so my point is this one; is it worth the aggravation not only the one she caused me but hers, for a lousy seven bucks? So my point of view is this one, the chain of store is making the best of getting their money back by putting shoes out that are missing pieces and dirty (I took pictures!), obviously returned at another point but me that I'm trying to not lose my seven buck and actually spend my money on this store, which I actually did I spent a hundred dollars.

I really like Burlington Coat Factory, but I think they don’t train their employees well and they don't teach them to prioritize and pick their battles. I say this because I also work for a retailer at their customer service desk and well we don't offend or aggravate our customers, professionalism first even if you are having a horrid day. I believe the store (Burlington) believes "Well, we are already reducing the prices they should take whatever we dish them."

About 3 days later, I checked my bank acct online, and saw two debits for the same amount from BCF. One the day I made the purchase, the other was taken out the next day. Now, over a month later, they swear their corporate office says it was credited back to my account the same day. With still no resolution, now I have to file a dispute with my bank, which they said takes forever. That's lovely. ** BCF and their cheap **, fighting with me over my $24 purchase which cost me $48 and much stress and time. The amount was taken out of my account twice, and they refuse to acknowledge the fact that it still has not been credited back to my bank account. Saying it's my bank's fault, not theirs.

Rick called back and needed a code from the receipt. I was not able to find the receipt at the time. I called Rick back after finding my receipt. He needed the code for the register. He called back he needed the merchandise no. and amount. He called back he needed to know what I was wearing. He called back and stated a lady before me purchased a watch and he will need to look at some more of the video. He called back and said the cashier had given me three bags and the watch was in one of the bags. I told him that I didn't receive the watch and that I can describe the watch to him. He stated that he watched the video with his manager next to him. Liar, he told me earlier that it will take several hours to review the video and all of a sudden this video was reviewed within the hour and three bags were given to me.

I completed a survey about my shopping experience 5 is the highest on a scale of 1-5. You can imagine the score is 1. Hopefully after I call the corporate office some actions will be taken. If not, I will exempt Burlington Coat Factory from my shopping list. I am a shopper. The watch was a special gift for my mom who is in a nursing home and wants a watch. I thought that would make a great Valentine's Gift.

After that me and my friend walked back to my house. On the way back we were stopped by the Yuma City Police Department then searched and asked various question pertaining to being in Burlington Coat Factory and followed by Robert R. at least 6 miles from Burlington Coat Factory, Big 5 and Hastings. While being asked questions we were searched from head to toe. We were embarrassed for a head band that we did not even steal. I was also suffering from a cold when I was out being searched and was blamed for a crime that I did not do. My friend felt the same because he had to go through the same thing.

One sales clerk saw me and started screaming across the aisle at me in Spanish. When I didn't understand, she changed to English and continued screaming to get out of the store that they are closed. I took the coat to the front and 5-10 people were standing around, and told me that I couldn't buy the coat and to get out. I called my son and asked him to go to my house and bring my coat because the ** wouldn't sell me a coat and it was really cold outside.

They were listening to my conversation, and I thought that I was going to be attacked because of my use of "**" so I ran out of the store. I was a semi-regular customer at this store, but I won't ever go back. There is no excuse for such terrible treatment of customers. I need an apology from Burlington coat factory, and a change in their policy of how people are treated. I'm going to make their behavior public over the internet if this isn't resolved.

On my first visit, I bought a coat and the cashier failed to remove the security tag. I was escorted back to the counter by security with no apologies but basically need to prove that I wasn't a shoplifter with my receipt. It was quite embarrassing infront of other shoppers at the checkout line!

On my second visit, I wanted to change the coat for a different size. I asked if I could leave the coat at the checkout counter and I was directed to the regular paying line. When asked if someone could just issue me a check stab, I was told, "just stand in line and wait for your turn!" I did and was given a claim ticket. When I cannot find anything in my size, I went to claim my coat and was asked to stand in line again. I didn't mind except to be told when it was my turn that I'm in the wrong line. I should be in the line where the sign says customer service but there wasn't any sign display for Exchanges and Returns. It's very confusing for the customer if you're not familiar with their system. How do these places stay in business?

Frankly, it would benefit the staff and general customer service if lines were clearly marked and the staff, a little more polite. I do not want to step foot in that store again. It's quite a harassing experience, to say the least. How do the employees think they have the right to harass the consumers?

An Asian-looking young woman came and told me they didn't have the receipt. This was what Jonathan told her. I asked her to look in the trash. Lo and behold, in the trash it was where Jonathan had placed it before insisting he had returned it to me; later changing his story by telling me he placed it on the counter for me to take. The woman (I didn't get her name) proceeded to charge me $99.00 for the coat when again I had to remind her that I had paid $139.00 for the returned coat so why was she charging me $99.00.

Her response was, “Well, you returned the coat late so I have to charge you what the register says.” I then asked her, "So what you're telling me then is that I'm losing over $40.00 here? The money goes to the store?" Her answer was, "Yes." I was shocked at her response. Whatever happened to the customer is always right? She must've realized she gave me the wrong response and decided to give me a 40% markdown on the coat, which was fine. But, the service I got from her and Jonathan was absolutely unacceptable. Had I not disputed the price, I would have walked away on the losing end. I received no apology whatsoever. It costs nothing to be polite and provide proper service. Shame on you.

I read over the policy while standing there and told her that this was contradictory of what the policy states. At this point, she told me they use their own discretion. I felt that this was very discriminatory towards people that might wear "urban" clothes. I got the receipt later on today from the person that purchased the gift and returned the boots. While I was there, I inquired about the return policy with another manager "Regina" and was told the same thing - that it was their policy to deny exchange on any "urban gear" regardless of what the policy states.

Meanwhile, I am also in the men’s department looking to exchange a suit I previously purchased 2 days prior, and throughout looking for a new suit, I also noticed that I am also being watched and followed throughout the store. I then selected a suit, I then walked to also talk to the tailor of the store to see if it was possible for my suit to be tailored and how soon. So after trying on the suit and making sure that the alteration could be done. I then walked to the other side of the men’s department to see if my sons were ready to leave. And as we were standing in line for the transaction, about 3 or 4 different people yelled out "Sir, can I help you?" Also, one of the cashiers was so persistent to help me and when I explained that I had a return she also started getting really upset at me for no reason.

I then waited my turn in line and throughout the wait, I noticed what seemed like the store manager also giving me and my sons very disturbing looks like we have done something wrong and throughout the store, I also would see the store manager, staff, the loss prevention, and cashiers all in the same area where myself and my family were shopping. I then went through with the exchange of merchandise and paid the difference in price. Throughout the transaction, all the cashiers in the customer service booth were talking and looking at me and my sons’ way, so I ignored the talk and cold stares. I then proceeded to the alterations room and got the price for alters. And I'm escorted to the cashier for the tailor as I and the cashier are doing the transaction for tailor; the cashier has a very rude attitude with me and asked me very rudely, "Did you pay for this yet?"

After I explained to her yes, she then very rudely asked me "Where’s your receipt?" After I've visited the customer service department 3 times within 15 minutes, I then asked for the corporate phone number to complain about the unprofessional customer service that I experienced with their store and all I got was the run around. So I calmly asked again, may I please have the corporate number. After 5 minutes of the run around with the employees, I finally obtained a business card with a phone number of what I suspect to be the corporate phone number and exited the store. I and my children were accused of stealing in a department store. I was treated very disrespectfully and it was a very stressful and humiliating experience.

My sons are 10 years and 16 years and they felt very angry along with me that you can't take your children school shopping without being harassed in a public department store while shopping and being embarrassed in front of other shoppers and staff for no apparent reason possible!

Now, this next part may have been my fault. I assumed that a convertible crib would come with the pieces to convert it! Hello? Right? Not so. When my twins got older, I had to order the mini side rails ($79.99 each) to convert it to a toddler bed. Same problem - one was damaged. I had the same kind of problem trying to get a new one. I finally bypassed Burlington and called the manufacturer who told me they do not deal with these kinds of issues and do not sell direct to the consumer but she felt so bad for me she shipped me a replacement one straight to my house.

Currently, I plan to convert the toddler beds to full size beds and need one last conversion piece ($99.99 each). I knew how much Burlington sucks so I started early. I began in 2/2009 for something I will need in 4/2010. I ordered the boards over the phone. I was told it would take 16 weeks! Fine, I had plenty of time, yet it's still absurd! I went into the store 2 weeks later to double check if my order had been placed. They had no record of it! I placed it again. My 16 weeks started over. I called after 19 weeks to see about these pieces and I was hung up on, put on hold, told the manager was unavailable. They asked me to leave a message and then never called me back. Finally, in August, which is 22 weeks, I get a call that they are in. I go to pick them up. They are wrong. Incredible. They have no record of my order! I asked for a manager and she wouldn't come out! Then they happened to "find" the 2 exact things I needed way in the back. What? No, those were my special order.

I went to pay for them and they rang up $119.99 each and I questioned that by saying I remember them being $99.99 each. The lady says, "Yeah, that's weird, on your order form they are marked as $99.99." So, I say, "I thought you lost my order form." She stumbled around and said she is confused and she is going to get the manager, who again doesn't come up but instead tells her to ring me up $99.99. Now, I am home and afraid to open the boxes. I am sure something will be damaged. I will never ever go back there again, not even for a coat. Avoid Baby Depot at all costs! They are the worst, most absurd customer service around.

My daughter was almost in tears at this point, saying over and over "What did I do?" and all he (I later found out he was a loss prevention employee) would say was "You know what you did." However, after speaking to the manager who spoke to Ray, it was discovered that my daughter was the wrong person. She was not the individual they were looking for in the store. Nevertheless, Ray never came and apologized for his inappropriate behavior.

I was in store for almost 20 minutes and they were still in the same location chitchatting while this young girl was running around doing everything. They stood close to the mall entrance. When I went to leave, I asked them their names and one of the women asked me why did I want their names. I stated that I was going to put in a complaint about them. She raised her voice to me and stated, "Are you my manager? Why don't you do it now? Do you want to speak to my manager? I have been here a long time and I can do whatever I want!" I have never experienced such rudeness in my entire life and needless to say, that totally changed my outlook on this store.

I never wanted smack someone in my life as I did at that person. That was the first time at this store ever but I'll have to think about it the next time, but it really pisses me off that after spending all that I did and be treated this way, over Christmas and being the holidays I thought, "Let's go and drive 25-miles to your store and buy gifts." All I can say is, "Thanks For the Memories and have a happy new year," and by the way I spent $199.00 that now I wish I had not. I guess you can't please everybody but they need to be told that they still get paid no matter who they ring up so it's not up to them to make decisions without a manager's permission to do so either.

This was my only time I ever shopped at Burlington Coat Factory (and I see also the last time), so there is no way I could have brought a different receipt by mistake. The conclusion I come to is that the young man at the cashier took my money, kept it, gave me a receipt he found left behind by another customer and did not even check the suit as sold. This is very upsetting to think that the store employes dishonest people and I feel violated. I do not want a store credit since I will never shop there again and I do not know what to do next. I called the corporate customer service, but they do not return my calls.

This is not the only time I had went to this store and had the same problem. About two months ago, I also went to the clearance section. This time I found some beige maternity clothes for my daughter. When I went to the register the cashier refused to honor the clearance price. The manager of that department was called. She went back to the rack and saw that there was more than 10 pants of the one I was trying to purchase on the clearance rack. The manager said it was a mistake and I was not granted the clearance price. I left the item. I am so disappointed at this store and the way the managers deal with the customers. What happened to customers are always right.

If anything, they should be giving me interest since they had my money all that time. That's the last time I purchase anything at Burlington Coat Factory.

The Customer service is telling me that I can't get the belt or any exchange as it is not on the bill. I said to her if you check your camera, it shows that I walked in the store with the belt and I did not steal it. I went to call my husband who was outside. As I came back the customer service rep told me that the cashier said that she's never seen me a day in her life, I said to her didn't you just cash me out 2 minutes ago and I paid for my item. She did not respond. I had to leave the store without my belt and customers looking at me as if I'm a thief. I told the manager, that I will never recoment this store to anyone as the treatment that I got was not justice.

2 items we missing from my bag

She then told me that so i dont lose any money I should pay for the whole purchase and then do a refund. I did not need to use these clothes because my plans had fallen through. I was then given a store credit when i clearly did not want to buy a gift card. Hearing that they are thee sheisty retail company once before. I wanted to complete my layaway purchase I was told the wrong policy and misleading pieces of the policy.

I cant believe that not only am i followed and harrassed by alot of loss protection employees - While there seems to be a shortage of cashiers and the ones they have are not even properly trained in the operations of the store and policy they are quoting. I can be forgiving of the loss prevention team because they were just an a bit of a pest. And I wouldn't steal anyways. I felt like I was stolen from instead and shook before and after the fitting rooms where thier camera and l.p. are there to assist you even though they were the same people that were just looking at everything i wanted to buy.

This still can be forgivable. But misleading customers and taking money they did not intend to spend. and taking at least 5.00 before warning you of the charge I would have muck rather lost the 15.80 then the entire cost of the outfit. I can't believe that they can operate like this it is not a return if you were tricked into buying it to save 10.80 when you are giving it plus all other moneys given for perspective purchases, To them for their capitalization and my loss for listening to them. The only part of the policy is the one that says No money back!!!

I then went to customer service and showed her the dress and she said she could not sell the dress to me because it belong with a jacket I told her that the sales person and I looked, but we could not find it. She said the computer states they have it as a set so the Jacket is some where in the store so she couldn't sell it. She took the dress from me My question is why was it on the separate clearance rack if it was not for sale? The manager was of NO help as a matter of fact the sales people were more helpful then the manger, she really needs a course on dealing with people. Isn't this faults advertising?

The lock didn't work (we tried it a few times) but I assured my daughter that no one was coming in. Turns out I was wrong. At some point during the trying on, my baby began fussing and I took him out of the stroller to nurse him. Suddenly, we heard an angry man's voice telling us we can't be in that fitting room, that it's for men and we need to make sure to take our try-ons with us when we go.

I didn't immediately know where the voice was coming from until I saw a man peering down at us over the door--as I nursed my son and my daughter rushed to cover herself. Then, after having looked at us and spoken to us from over the door (at NO point did he knock) he opened it to continue his admonishment of us. We hurried out of there and I immediately asked to speak with a manager.

I was taken to Cathy (or Kathy, I didn't think to ask) who was argumentative, defensive, rude and indignant. She couldn't emphasize enough that we were in the wrong fitting area as I couldn't respond enough times that this is where the Burlington staff sent us. She wanted to know who. I said, I just asked an associate, in passing, where the fitting room is, I didn't say, 'Oh, and may I have your name and social security number in case there's an incident I need to report.' To be fair, the dressing room was in the men's clothing area but I never saw a sign saying Men's on it like it's a bathroom. Burlington doesn't provide their customers with a map upon arrival. I almost never go there and I never tried something on there so how should I intuitively know where the fitting room is? (And FYI, the fitting room for both men and women is in the boys' dept. in our local Kmart, if I'm not mistaken.)

Further, our being in the wrong fitting room doesn't give their staff the right to walk in on us unannounced. In addition, Cathy was totally fixated on my nursing. I shouldn't have mentioned it to her. She told me repeatedly that there's a restroom or some other place for me to nurse. I tried to impress upon her that my pre-teen's state of undress and the violation of her privacy was much more the issue for me but it completely fell on deaf ears. I told her I don't care if someone sees me nurse. It's not illegal and after nursing 3 babies I am able to do it thoroughly discretely.

Bopttom line: Neither Cathy nor the peeping men's department employee ever apologised for the misunderstanding, if that's what it was. Cathy never said, Oh, how unfortunate. I'll speak to him about this. If anything, she belligerently maintained that we were at fault for being in the wrong fitting room (the one to which we were sent by her staff and which, by the way, was practically deserted--no one was waiting for any of the rooms so who were we bothering?) and for my nursing my child in the wrong place (no matter how many times I tried to explain that my nursing was irrelevant compared to my daughter's situation). She was shockingly rude, quarrelsome, even puerile for someone in a managerial position in which I would think tact or good diplomatic skills would be valued. At the end of what was all confrontation and no discussion, Cathy concluded with something moronic like Ma'am, you're not a nice lady, ma'am. Needless to say, we will never be shopping at Burlington Coat Factory again.

Just totally infuriating, humiliating and traumatic. They're an awful company to hire the belligerent staff they have.

I'll be 9mths pregnant within 2wks. I need my item or else I wouldn't have made my purchase. If there are any problems with fixing this situation please give me my money back or call.

We left the big and tall section of the store and proceeded to the mens coat section (it was en route to the exits). I found 2 coats that really interested me and tried one of them on , as I did this another one of the security personnel approached me and asked if I was buying the coat. I responded that I was interested in doing so. My friend then asked if there was a problem, the store associate did not respond and walked off rudely. After a third employee approached us, we began to feel harassed and chose to just leave the store. This is the third time I have experience this type of treatment from this particular store, and I don't think I will be giving them the opportunity for a fourth time.

no physical damage just aggravation

I turned around and told her she did not have to treat me like a child and she just kept saying, don't open the drawers because nothing is in them. But she try helping me when I was trying to find the merchandise I needed. NO Very, very rude salesperson and she didn't want to give me her name until the manager told her to. He was rude also. I have never experienced that kind of treatment like that in other Burlington Coat factory stores.

Stress! I hope I never see that lady as a sales person again. She spoiled my day and gave me stress.

She called someone came back told me that they would have to give me sale price. The receipt means nothing and being rude I guess is normal for BCF. I was not about to loose so much in the refund I took the dress back and now in the process of finding some young woman who cannot go out to buy herself a dress for her graduation or prom. This is what makes me feel good not the service . I think training is necessary.My first time there and my last...

I brought it in to burlington coat fatcory and spoke to a woman named helen she was extremely rude, and was telling me that i didnt have it for a few days, calling me a liar you could say, she was getting loud with me, and told me that i needed to find the box and the reciept and i could then return it, so i asked her if she wanted to me go in the trash and she said whatever you have to do to find the reciept. I didnt want my money back all i wanted to do was return it! I have had other situations when trying to return things and the people there are very rude and unpleasent!

She told me to find the reciept and the box and there was nothing she could do she was yelling at me!

I think this store has the most rediculous customer service I have ever come across. The store manager, Doreen, obviously doesn't know that the customer comes first. I don't care if she had to open a register herself, do what you need to do to keep the consumers coming in and out of establishment in a timely fashion. I don't plan on returning there anytime soon, unless I have quite a bit of time that I feel like wasting.

I have a slice in my left forearm and will now have to get a tetnis shot. I dont have any Health Insurance.

Once when I was 9 months pregnant and had several bags that I needed to take to the car- the security guard refused to let me take the cart. I then asked for help to the car. He was very rude and didn't respond to my request. I had to go around (in my state) asking for help. I finally got it about 20 min later. He wouldn't even get me his supervisor. I was able to talk to someone over the phone when I returned home. I didn't feel like they cared too much though.

Several months later I go into the same store just to browse- same story long lines, rude clerks even ruder mng's. I was in the baby section and I asked one of the clerks (Mrs.Addie) if she worked there. She flatly said yes and w/out a smile- of course. I asked about the damaged merchandise that was overpriced. She coldly told me well that's all we have. I just stared in disbelief.

I then went over to the security and asked for the mng on duty. They called a Patrick. He came over, and listened to my story. He never apologized about (Mrs.Addie's) behavior and when I asked if the merchandise could be marked down, he rudely explained that they don't do that here. After we spoke, I kept trying to walk away from him but he continued to follow me so he could rudely speak w/ me somemore. It seems he was trying to embarass me- sorry I don't embarass easily. I finally turned, looked him in the eye and said- you already said enough-

The truth is I don't see things that way and I will not understand why filthy, used, damaged and half missing merchandise can't be marked down- Sorry! I don't believe I will ever be desparate enough to shop there again. After all, this is not a 3rd world country.

No consequences- just amazed people still want to shop here

I was insulted,, bothered and dont' know when I'll be back to do business with Burlington Coat Factory. Cashiers are generally mean and nasty. They seriously need a customer service class. I am a Federal employee that knows any type of run in with the law can affect my job. I would never, never risk the lose of my job attempting to steal anything, and clearly not a $16.00 skirt. I would like a response from someone headquarters as to how this policy is allowed. Thank you

My daughter is physically ok but she will not lay in there anymore with out screaming. I am also not comfortable with her laying in there. It was a large waste of $110.00.

So, I then ask, Was my card credited or what? The manager says, yes, albeit, very rudely. So I leave. Well, after a month, no credit has appeared on my card and the store is claiming that I never returned anything. They never gave me a new receipt, so now I'm out $40 and no mobile. I will never shop at Burlington as long as I live. HORRIBLE!

The employee took with her one complete set and one incomplete set and had me meet the manager. The manager looked over the jacket and said he would take 15 dollars off the price. The manager behaved (in tone of voice and in the language he used) as though he were doing me a favor. This discussion took place behind the chasier register. When he placed the jackets on the counter and looked them over, I walked up next to him to resume the conversation. He directed me to stand outside of his area. I thought that was extremely poor customer service.

If they want to run their store as though it were Fort Knox, they're going to turn off a lot of customers. That aside, I pointed out that the liner was worth more than 15 dollars he picked up the jacket, looked it over once more and said, So are you going to buy it or not. The bottom line is, I don't need to purchase anything from Burlington Coat Factory. There are plenty of other stores that I can do business with. They are not the only game in town and I doubt very much that I will ever purchase anything from this company or recommend this company to people I know.

Dee continued to suggest to other employees not to me how unreasonable I was. Her to assume that we just rearrange our schedules and time to rush the dress through alterations that was horribly wrong the first time was insane. Our trust that the dress would fit properly was non existent. All I asked was to give me a little off of the new dress since I alreasdy paid for alterations that were horrible. Again Dee quoted policy. If this is your policy to treat each consumer the same regardless of the situation is not customer satisfaction but corporate greed. I will certainly explain our experience to family and freinds. I or my family will not purchase any more goods from Burlington Coat Factory.

I paid in full for a service that was terribly unsatisfactory. We had to buy 2 dreasses. The stress of he situation.

Another employee whom I was led to believe was the store manager came to the register. The two employees waked away and began tohuddle with my merchandise and receipt in hand and again began comparing sku # and my merchandise. The employee who I believed was a store manager, abruptly and arrogantly stated that I will not do an even-exchange even thogh the items are identical because... For all I know you could have stolen stolen the item or it hadn't been rung up...It happens all the time. (smurked and shrug his shoulders)I insisted that the merchandise had been paid for and I expressed that I did not appreciate him implying that I was a thief; I assured him that in this case the merchandise had been rung up and paid for. He then asked me How do you know that it was rung up? My response was because I paid for it. He arrogantly denied my request for an even-exchange and continued to openly label me as a thief. I was embarrased and hurt. Obtaining a even-exchange was no longer my main objective. I felt it necessary for me to defend my character. Hence, driving all the way home to get the correct receipt just to prove my innocence. When I returned back to BCF approx. 15-20min. later, I provided Zahid the correct receipt. Many of the other customers were upset with the uncivil way I had been treated. When one of the other customers asked the ops manager,Zahid Butt if he would appologize for his part and on the behalf of the other employee (since I had brought forth proof that my merchandise was not stolen), he arrogantly refused to do so saying No.. She has the correct receipt now and it doesn't matter she got what she wanted...an even-exchange.

I asked Zahid to write his name and the employees name who had accused me of stealing along with their positons. On the back of a receipt he scribbled his name ( I had to ask him to print it and also write his last name). On another paper he wroteJohn Loss Prevention and told me that John did not have a last name. I was shocked tolearn that John was not the store manager and that he was from loss prevention. It is still unclear as to why an ops manager would call personnnel from Loss Prevention to assist with an even exchange, and why loss prevention would have the authority to review and dissaprove my return; Furthermore, presuming that i had possesion of stolen merchandise. According to BCF return policy located on the back of the receipt, If merchandise is returned without a receipt and /or of tags are not attached, a gift card(redeemable for merchandise only) willbe issued fot ythe lowest selling price. All returns are subject to revieew and approval by management. In my case the final decision was madeby loss prevention. This return policy option was not suggested nor granted to me.

I had to make a total of four trips and burn unnecesary gas ( as high as gas is) I missed the dead line of my rental car return and had to pay for another day.I was not only embarrased but deeply offended that I (a reputable business person and law abiding citizen) had been accused of such an act without an adequate basis.I do not feel that I was treated with respect and dignity and with out prejudice. I did not appreciate being placed under such scrutiny and without appology. More importantly, I am very dissapointed that my character had been publicly slandered not only in front of potential clients for my businesses, but in front of my children. I am clearly dissatisfied with the prejudice affliction that my children and I encountered due to the unprofessional behavior of Burlington Coat Factory's personnel. It made me cry and my son asked me Mommy why did those people yell at you and make you upset? I've spent alot of time typing letters of complaint, research on BCF, and forwarding my complaint to all persons who can assist me with this matter.

She was carring about $200 which could have been recovered if someone in the store had reacted. I emailed the corporate office and have no reply. We would probably be happy with an apology although I do not expect it at this point.

They told me that the home office would have to take care of the matter and should hear from them in a few days and of course I never heard back from them. I then called the home office and was told it would take 10 days for them to credit my card back, which never happened. I then called my bank and ask then to charge the Amount back to BCF which they did, however I received a letter from my bank today stating that BCF would not honor my credit with my bank & that I would have to come into the store for a store credit.

At Burlington Coat Factory I was told nothing could be done. I left the boots on the counter. Obviously, I won't shop at Burlington again. The manager doesn't know any thng about economics. I know my purchases are minimal; I only shop for my 2 children, 10 grandchildren, and I also have 14 siblings, their children and myself frequently. On an annual basis I spend a bundle.

After having waited patiently, the lady took my items and told me that they would send me a check for the amount. I told her that they had already deducted my money from the account, it was not credit and not a check--that I wanted my money back. I told them how easy to take someone's money but how difficult to return it. It is the worse policy I have ever heard. Needless to say, it's my last shopping experience there ever. I thought the cashier herself could have used some training in how to handle customers.

I then called corporate office and spoke to a representative, who did find a copy of proof of purchase that shows when the purchase was made and how much I paid for it, however when I explained to her that I was looking for a refund she stated that there is no way I will get the refund. I said that is not what the Store Manger explained, she then hung up on me.

As she was putting the baby in her carseat, on the way to the shower, she noticed the sleeve was opened down the length of the seam. It was obviously never sewn. She then drove 5 mintues to where the baby shower was and showed me the jacket. I apologized, and she said she would just exchange it the next day.

My sister went to the store the next day with my 21 year old niece and the baby. Lorraine, the person in charge that day went into a loud tirade stating that the jacket was soiled and the company has a policy NEVER to exchange or return any items once the tags are off, regardless of the item being defective. She than looked my niece and the baby over like they were beneath her while she held up the jacket with her thumb and fore finger and went on to basically accuse my sister of trying to pull something. My sister insisted that the baby only wore it for a few minutes and showed her the tags and even tried to explain that she only wanted an exchange, not even a refund.

Needless to say Lorraine refused an exchange, humilated my sister in front of other customers and lack any kind of customer service.

I followed up with Peggy, the store manager. She never even offered an apology, hinted that my sister was lying about the events and stated that she wasn't sure if she was going to even allow an exchange. She was also aware that hundreds of dollars were just spent in the store for the shower gifts and this rudeness and poor services was all over a $12 outfit.

At this point we don't even want to return to the store for anything and will make sure to tell everyone who purchased there or is planning to purchase from there about our experience.

I am aware that their actions were horrible and they should not be in jobs that work with the public, I'm just not sure of the legality.

I have contacted Burlington Coat Factory's corporate offices and I have filed a complaint on their website. I have not heard back from either yet.

Boy, was I ever shocked.

It seems to me that if they debit my checking account immediately that is the same as cash & I should be able to return any item and get a cash refund. It should be against the law for them to hold my money for 14 days. I was extremely upset and asked to talk to a manager and there was not even one there. The girl at the customer service desk said they could get Terry (whoever that is), but Terry never came. Someone named Veronica came and said that was their policy. I said the girl at the register should have explained that when I was asking about a refund while writing a check. She said that was their policy. One of the other girls working there said they did have a terrible policy on returns.

After leaving the store, I read the receipt which clearly states that the merchant initiated EFT is not a check transaction, and is governed by EFT law. Well if it is not a check transaction, then cash money should be refunded on request.

My wife purchased a marked down suit from the Burlington. The next day she removed the tags and put on the skirt, which proved to be too tight. She bagged the suit and two days later I returned the suit, with receipt, to the store. The manager was in her ususal nasty mood and carefully inspected the suit (something she never does when you are buying) and found two buttons missing from the jacket. She yelled, "You got buttons missing! I can't accept this!".

This was the Security Manager's cue. He came over, looked at the jacket and stated, "The tags off? Buttons off? Naw, we can't take this back!"

Having dealt with their nasty, unreasonable attitudes before, I simply bagged the suit and left the store. I am sure the garments were marked down because of the missing buttons, however it would have proven fruitless to attempt to explain that as I am convinced that they would not allow the facts to confuse them.

The consumer can't afford to make a mistake at Burlington. Their cash registers are like roach motels - once your money goes in, it will never come out.

Too make it even better, there as a ladies watch in the box!

I called the store and they said that they will refund but will only give me store credit. I just bought the crib today and they will not give me my cash back so that I can go elsewhere!!!

Had their cashiers briefly communicated their return policy at the time of the purchase, rather than taking the time to wish me a happy mothers day I would have felt less screwed out of my $200. Upon returning the item, I was advised by the cashier that they receive complaints all the time.

Secondly, regarding the actual registry, I can't understand why you would give a pregnant woman only ten minutes between scans- at least that is what the employee told us, otherwise my whole registry would be erased. Our feet hurt, we're tired and a lot of times, we don't move very fast. During my registry process, I found that more than half of the items I was trying to register for were "not registerable" like diapers, books and even sleeper sets! These weren't on sale and of course, the incompetent staff couldn't give me a reason why.

Also, a lot of times I found that items didn't have price tags and were unscannable!! I also accidently registered for about eight different "Zanzibar" items- a list was attached to a crib even though though the items on display were the "Baby Aviator" line. I pointed this out to staff who explained that they had just switched out the bedding- not so. I've been watching this line online and in the store for more than two months now and nothing has been moved.

And lastly- the employee that with the pierced tongue and eyebrow told me that my password to edit my registry online would be my first name. Not so, I've tried to log in so many times that it has knocked me out. I'm so very disappointed in the customer service and overall delivery of the Baby Depot registry. Since then I've moved my registry to Target and have yet to have ANY of the aggravations that I have had with Baby Depot.

Now my choices are to keep a crib that I do not want or have store credit to a store that has the WORST customer service on the plant! I would not spend a dime there!

My father purchased a glider chair and ottoman that was on my registry. The chair was scanned by a Baby Depot employee when she was showing us how to scan items in. The chair was $179.00 including ottoman. When my father went to purchase the chair they sold him the wrong chair and charged him $279.00 for the chair and $119.00 for the ottoman. The ottoman was not in stock so they have him the floor model for, again, full price. I finally got a regional manager to call me back and the only thing he would do for me is to give me a $70.00 credit. I spent more than $3000.00 in that store for floor models.

After my baby shower more than half of the items that I got were defective. The baby monitors and sterilizer did not work. Other items were missing parts and or were damaged. I was told that I couldn't return them because I didn't have a reciept. These were gifts so I wouldn't have a reciept, I just wanted to exchange them for working items. The whole experience was horrible. It took me over a month to get someone to return my calls and only received a $70.00 credit for damaged or used furniture. When I called the store to complain about the service and the products I was told that it was alittle unbelievable that this could have happened because they have never had any compliants in the past. Well they have one now.

We purchased over $400 and have yet to receive a discount. Because the twins are a boy and a girl, we obviously chose pink items for her and blue for him. We have been told that because the item numbers are not the same, we cannot receive the 20% discount!

Currently we have over $1800 worth of furniture on lay-a-away, waiting for a couple of items to come in stock, but if we do not receive the discount on this large purchase, the order will be cancelled. We'll take Burlington's policies up with the Better Business Bureau, which I doubt is of any importance to them if the attitude of the employee's at this store is any indication.

.

The no-return policy may work for you, but it doesn't for me. There must be some way for me to regain control of my money and make a suitable purchase.

Today I finally found the time to return the sheets, and dutifully found something else. Imagine my surprise after having processed the shirts, the checker declared that since the 14 day period had passed, they wouldn't honor my receipt and credited me for $10.13 LESS than I had paid!! "Okay, fine. Just get me out of here, I'm never coming back."

But no, their non-customer-oriented policies continued: they wouldn't give ANY cash back, even as little as $1.10 -- so I'm forced to either lose MORE money, or spend MORE money at their store. Never again!

Damages: Burlington should not hide their return policy, put it in small print, offer it "after the fact" on the receipt, or tell people (like my wife) no problem, just bring it back! Instead, they should post a large, red banner at the entrance of their store stating: "WARNING! ONCE WE HAVE YOUR MONEY, YOU'LL NEVER SEE IT AGAIN, WHETHER YOU ARE SATISFIED OR NOT!

Now we are stuck with a $50 gift card and do not want anything else from the store. Basically, people should be warned of this policy before shopping at Burlington Coat Factory.

There was even smashed candy/food in many areas. This store location is past messy. It is without doubt - UNSANITARY and DISGUSTING. There is no way, this is solely due to Holiday traffic. This store is being grossly neglected.

We witnessed many managers and clerks, standing around doing nothing. The floors have not been vacuumed at all. There is no telling how many days or weeks, since this store has been cleaned at all. This store is an embarrassment to our community and needs immediate attention.

We expressed our concerns to a man that was hesitant to tell us, his position. We asked him if he was a manager and he asked us, what we needed. We asked a second time if he was a manager and again he asked what we needed. We asked a third time and he said that he was not a manager of the whole store, just the coats. My husband expressed our concerns and he was clearly not interested.

Cc: Fire Marshall will be issued 12/22/05

The cost of the alterations was $65.00. After making four trips to Egg Harbor, three of which were from Pa., the tuxedo was so poorly altered that I had to take it to my local tailor to rectify it. The salesman was extremely embarrassed and offered me a $20.00 store credit and a tux shirt as compensation for my inconvenience. By this time the money was not the issue.

On November 12, 2005 I finally got the opportunity to wear the tuxedo to my granddaughters Bat Mitzvah and no sooner had I arrived at the affair, two buttons fell off the jacket and had to be secured with safety pins. What originally started out as pleasant shopping experience turned out to be a catastrophy and a source of much anxiety. I would think that a corporation as large as BCF would have better quality control so that similar situations like mine could be avoided.

It is unbelieveable a company of this size and nationwide presence would not conform to a normal return policy. It's not kosher to force someone to shop with them in the future with a store credit for inferior items. If someone asks for the return policy they must be truthful. I have shopped in the past for coats, etc for my family but will never shop there again. I will tell everyone how I feel about Burlington Coat Factory and the unpleasant experience I have had and hopefully there will be a change to their return policy.

She stood there until I washed my hands and escorted me to the front door. She was very rude with the things she had said and treated me like a shop lifter. I told her that I was a paying customer and that the merchandise no longer belonged to them, it belonged to me. I told her I was not a thief and did not appreciate being treated like one. I was very embarrassed and felt that she had no right to bombard me in the restroom and escort me to the door. By the way, the manager had been standing right at the checkouts when I checked out, so she had known that i did pay for the items.

There was every kind of policy except a 'return' policy, I said ... that is an exchange policy, I want to return it. I am told that is the same thing. Hmmm ... return and exchange are 2 different things to me. Then I was told to look at my receipt, it says the same thing.

My wife told male employee that the cashier must have failed to remove or deactivate the devices. Male employee said he didn't care and it was not him that failed to remove the device. I then spoke to employee and told him that there was no reason for his tone of voice with my wife.

While the employee was looking at the DVDs in the bag I reminded him that he was a representative of Burlington and that Burlington is responsible for the failure of the cashier to remove the security devices. The male employee looked at me with disdain and said in a loud voice (in a crowded store) that: "You are no longer allowed in this store".

My wife and I were shocked by the employee's conduct and said nothing further as I left the store with the alarm again sounding because the employee still did not deactivate the security devices.

I will never, ever go near another Burlington Coat Factory store and I will make sure that all of my family, friends, and associates are made aware of their no refund policy. This is not a fair practice and the fact that they cleverly hide this policy until after a sale is made is ridiculous.

He made no assessment. He simply judged my children based on their skin color and automatically assumed that they were criminals. My kids felt embarrassed, ashamed and dehumanized. My son is only four years old. No children should be humiliated and treated like criminals based on their skin color. I am seeking justice. The store failed to apologize or admitted any wrongdoing. My children went home sad, feeling hopeless. Frankly, so do I!

After standing in line all that time and paying for each item somehow something went off and they were treating me like a criminal. The store manager refused to compensate me for the horrible service and the embarrassment in any way.

I am nine months pregnant and now have all the pieces sitting on my floor waiting to be contacted by an email. Thanks a lot for customer service!!! Of course I have torn the box apart since the product weighs over 100 pounds. The manufacturer said they would ship me a new box if Baby Depot required me to ship it back but I would like to speak with Baby Depot instead of sitting around waiting.

Over the next 5 years, we spend the next $3000-$4000 for baby needs (for 2 kids) at Babies-R-Us and Target, and warn every new parent about BCF Baby Depot's non-refund policy.

I felt like I had been robbed, held hostage and thrown out in the street. I did have an opportunity to speak to the manager but he said that the system wouldn't have allowed a 1.09 refund. I left the store angry and in the pouring rain. I now have a set of earring that I do not want, hurt feelings, and a ruined pair of sandals.

We vowed to never ever return to the Altamonte Springs or any other Florida location. Afterward we went to Babies R Us and my wife and I were greeted with such kindness. We managed to find a matching table that matched perfectly, it was a little pricey, but the service we obtained far exceeds the cost. Again for $6.99 they lost not only the remaining $435 balance for the change table but all of my future purchases.

I was so embarrassed. He made me feel like I was doing something wrong! My point is this: If you aren't going to accept the coupons, do not make them available on the internet. I am, or was, a loyal customer of Burlington Coat Factory, but this incident has somewhat tainted my feelings toward the store. There are ways to talk to people and this manager definitely didn't have that ability. Frustrating!

She looked at me as if she was mad at me for having to correct the cashier's error and bluntly said "No" - "You cannot remove the cart from the store!" Other stores I shop either allow you to take a shop out or most even provide electric carts for handicapped people. Neither I nor my family will ever shop at another Burlington Coat Factory outlet.

I was fully exhausted and panting for breath as I got to my car and was dizzy and had to sit still a few minutes and came home still having difficulty.

At this time, my daughter darted away from me and into the aisle. When I located her, she was headed towards the outside exit of the store. When I returned to retrieve my stroller, the attendant explained that I could have taken my stroller into the fitting room.