Burlington Reviews

I never wanted smack someone in my life as I did at that person. That was the first time at this store ever but I'll have to think about it the next time, but it really pisses me off that after spending all that I did and be treated this way, over Christmas and being the holidays I thought, "Let's go and drive 25-miles to your store and buy gifts." All I can say is, "Thanks For the Memories and have a happy new year," and by the way I spent $199.00 that now I wish I had not. I guess you can't please everybody but they need to be told that they still get paid no matter who they ring up so it's not up to them to make decisions without a manager's permission to do so either.

This was my only time I ever shopped at Burlington Coat Factory (and I see also the last time), so there is no way I could have brought a different receipt by mistake. The conclusion I come to is that the young man at the cashier took my money, kept it, gave me a receipt he found left behind by another customer and did not even check the suit as sold. This is very upsetting to think that the store employes dishonest people and I feel violated. I do not want a store credit since I will never shop there again and I do not know what to do next. I called the corporate customer service, but they do not return my calls.

This is not the only time I had went to this store and had the same problem. About two months ago, I also went to the clearance section. This time I found some beige maternity clothes for my daughter. When I went to the register the cashier refused to honor the clearance price. The manager of that department was called. She went back to the rack and saw that there was more than 10 pants of the one I was trying to purchase on the clearance rack. The manager said it was a mistake and I was not granted the clearance price. I left the item. I am so disappointed at this store and the way the managers deal with the customers. What happened to customers are always right.

If anything, they should be giving me interest since they had my money all that time. That's the last time I purchase anything at Burlington Coat Factory.

The Customer service is telling me that I can't get the belt or any exchange as it is not on the bill. I said to her if you check your camera, it shows that I walked in the store with the belt and I did not steal it. I went to call my husband who was outside. As I came back the customer service rep told me that the cashier said that she's never seen me a day in her life, I said to her didn't you just cash me out 2 minutes ago and I paid for my item. She did not respond. I had to leave the store without my belt and customers looking at me as if I'm a thief. I told the manager, that I will never recoment this store to anyone as the treatment that I got was not justice.

2 items we missing from my bag

She then told me that so i dont lose any money I should pay for the whole purchase and then do a refund. I did not need to use these clothes because my plans had fallen through. I was then given a store credit when i clearly did not want to buy a gift card. Hearing that they are thee sheisty retail company once before. I wanted to complete my layaway purchase I was told the wrong policy and misleading pieces of the policy.

I cant believe that not only am i followed and harrassed by alot of loss protection employees - While there seems to be a shortage of cashiers and the ones they have are not even properly trained in the operations of the store and policy they are quoting. I can be forgiving of the loss prevention team because they were just an a bit of a pest. And I wouldn't steal anyways. I felt like I was stolen from instead and shook before and after the fitting rooms where thier camera and l.p. are there to assist you even though they were the same people that were just looking at everything i wanted to buy.

This still can be forgivable. But misleading customers and taking money they did not intend to spend. and taking at least 5.00 before warning you of the charge I would have muck rather lost the 15.80 then the entire cost of the outfit. I can't believe that they can operate like this it is not a return if you were tricked into buying it to save 10.80 when you are giving it plus all other moneys given for perspective purchases, To them for their capitalization and my loss for listening to them. The only part of the policy is the one that says No money back!!!

I then went to customer service and showed her the dress and she said she could not sell the dress to me because it belong with a jacket I told her that the sales person and I looked, but we could not find it. She said the computer states they have it as a set so the Jacket is some where in the store so she couldn't sell it. She took the dress from me My question is why was it on the separate clearance rack if it was not for sale? The manager was of NO help as a matter of fact the sales people were more helpful then the manger, she really needs a course on dealing with people. Isn't this faults advertising?

The lock didn't work (we tried it a few times) but I assured my daughter that no one was coming in. Turns out I was wrong. At some point during the trying on, my baby began fussing and I took him out of the stroller to nurse him. Suddenly, we heard an angry man's voice telling us we can't be in that fitting room, that it's for men and we need to make sure to take our try-ons with us when we go.

I didn't immediately know where the voice was coming from until I saw a man peering down at us over the door--as I nursed my son and my daughter rushed to cover herself. Then, after having looked at us and spoken to us from over the door (at NO point did he knock) he opened it to continue his admonishment of us. We hurried out of there and I immediately asked to speak with a manager.

I was taken to Cathy (or Kathy, I didn't think to ask) who was argumentative, defensive, rude and indignant. She couldn't emphasize enough that we were in the wrong fitting area as I couldn't respond enough times that this is where the Burlington staff sent us. She wanted to know who. I said, I just asked an associate, in passing, where the fitting room is, I didn't say, 'Oh, and may I have your name and social security number in case there's an incident I need to report.' To be fair, the dressing room was in the men's clothing area but I never saw a sign saying Men's on it like it's a bathroom. Burlington doesn't provide their customers with a map upon arrival. I almost never go there and I never tried something on there so how should I intuitively know where the fitting room is? (And FYI, the fitting room for both men and women is in the boys' dept. in our local Kmart, if I'm not mistaken.)

Further, our being in the wrong fitting room doesn't give their staff the right to walk in on us unannounced. In addition, Cathy was totally fixated on my nursing. I shouldn't have mentioned it to her. She told me repeatedly that there's a restroom or some other place for me to nurse. I tried to impress upon her that my pre-teen's state of undress and the violation of her privacy was much more the issue for me but it completely fell on deaf ears. I told her I don't care if someone sees me nurse. It's not illegal and after nursing 3 babies I am able to do it thoroughly discretely.

Bopttom line: Neither Cathy nor the peeping men's department employee ever apologised for the misunderstanding, if that's what it was. Cathy never said, Oh, how unfortunate. I'll speak to him about this. If anything, she belligerently maintained that we were at fault for being in the wrong fitting room (the one to which we were sent by her staff and which, by the way, was practically deserted--no one was waiting for any of the rooms so who were we bothering?) and for my nursing my child in the wrong place (no matter how many times I tried to explain that my nursing was irrelevant compared to my daughter's situation). She was shockingly rude, quarrelsome, even puerile for someone in a managerial position in which I would think tact or good diplomatic skills would be valued. At the end of what was all confrontation and no discussion, Cathy concluded with something moronic like Ma'am, you're not a nice lady, ma'am. Needless to say, we will never be shopping at Burlington Coat Factory again.

Just totally infuriating, humiliating and traumatic. They're an awful company to hire the belligerent staff they have.

I'll be 9mths pregnant within 2wks. I need my item or else I wouldn't have made my purchase. If there are any problems with fixing this situation please give me my money back or call.

We left the big and tall section of the store and proceeded to the mens coat section (it was en route to the exits). I found 2 coats that really interested me and tried one of them on , as I did this another one of the security personnel approached me and asked if I was buying the coat. I responded that I was interested in doing so. My friend then asked if there was a problem, the store associate did not respond and walked off rudely. After a third employee approached us, we began to feel harassed and chose to just leave the store. This is the third time I have experience this type of treatment from this particular store, and I don't think I will be giving them the opportunity for a fourth time.

no physical damage just aggravation

I turned around and told her she did not have to treat me like a child and she just kept saying, don't open the drawers because nothing is in them. But she try helping me when I was trying to find the merchandise I needed. NO Very, very rude salesperson and she didn't want to give me her name until the manager told her to. He was rude also. I have never experienced that kind of treatment like that in other Burlington Coat factory stores.

Stress! I hope I never see that lady as a sales person again. She spoiled my day and gave me stress.

She called someone came back told me that they would have to give me sale price. The receipt means nothing and being rude I guess is normal for BCF. I was not about to loose so much in the refund I took the dress back and now in the process of finding some young woman who cannot go out to buy herself a dress for her graduation or prom. This is what makes me feel good not the service . I think training is necessary.My first time there and my last...

I brought it in to burlington coat fatcory and spoke to a woman named helen she was extremely rude, and was telling me that i didnt have it for a few days, calling me a liar you could say, she was getting loud with me, and told me that i needed to find the box and the reciept and i could then return it, so i asked her if she wanted to me go in the trash and she said whatever you have to do to find the reciept. I didnt want my money back all i wanted to do was return it! I have had other situations when trying to return things and the people there are very rude and unpleasent!

She told me to find the reciept and the box and there was nothing she could do she was yelling at me!

I think this store has the most rediculous customer service I have ever come across. The store manager, Doreen, obviously doesn't know that the customer comes first. I don't care if she had to open a register herself, do what you need to do to keep the consumers coming in and out of establishment in a timely fashion. I don't plan on returning there anytime soon, unless I have quite a bit of time that I feel like wasting.

I have a slice in my left forearm and will now have to get a tetnis shot. I dont have any Health Insurance.

Once when I was 9 months pregnant and had several bags that I needed to take to the car- the security guard refused to let me take the cart. I then asked for help to the car. He was very rude and didn't respond to my request. I had to go around (in my state) asking for help. I finally got it about 20 min later. He wouldn't even get me his supervisor. I was able to talk to someone over the phone when I returned home. I didn't feel like they cared too much though.

Several months later I go into the same store just to browse- same story long lines, rude clerks even ruder mng's. I was in the baby section and I asked one of the clerks (Mrs.Addie) if she worked there. She flatly said yes and w/out a smile- of course. I asked about the damaged merchandise that was overpriced. She coldly told me well that's all we have. I just stared in disbelief.

I then went over to the security and asked for the mng on duty. They called a Patrick. He came over, and listened to my story. He never apologized about (Mrs.Addie's) behavior and when I asked if the merchandise could be marked down, he rudely explained that they don't do that here. After we spoke, I kept trying to walk away from him but he continued to follow me so he could rudely speak w/ me somemore. It seems he was trying to embarass me- sorry I don't embarass easily. I finally turned, looked him in the eye and said- you already said enough-

The truth is I don't see things that way and I will not understand why filthy, used, damaged and half missing merchandise can't be marked down- Sorry! I don't believe I will ever be desparate enough to shop there again. After all, this is not a 3rd world country.

No consequences- just amazed people still want to shop here

I was insulted,, bothered and dont' know when I'll be back to do business with Burlington Coat Factory. Cashiers are generally mean and nasty. They seriously need a customer service class. I am a Federal employee that knows any type of run in with the law can affect my job. I would never, never risk the lose of my job attempting to steal anything, and clearly not a $16.00 skirt. I would like a response from someone headquarters as to how this policy is allowed. Thank you

My daughter is physically ok but she will not lay in there anymore with out screaming. I am also not comfortable with her laying in there. It was a large waste of $110.00.

So, I then ask, Was my card credited or what? The manager says, yes, albeit, very rudely. So I leave. Well, after a month, no credit has appeared on my card and the store is claiming that I never returned anything. They never gave me a new receipt, so now I'm out $40 and no mobile. I will never shop at Burlington as long as I live. HORRIBLE!

The employee took with her one complete set and one incomplete set and had me meet the manager. The manager looked over the jacket and said he would take 15 dollars off the price. The manager behaved (in tone of voice and in the language he used) as though he were doing me a favor. This discussion took place behind the chasier register. When he placed the jackets on the counter and looked them over, I walked up next to him to resume the conversation. He directed me to stand outside of his area. I thought that was extremely poor customer service.

If they want to run their store as though it were Fort Knox, they're going to turn off a lot of customers. That aside, I pointed out that the liner was worth more than 15 dollars he picked up the jacket, looked it over once more and said, So are you going to buy it or not. The bottom line is, I don't need to purchase anything from Burlington Coat Factory. There are plenty of other stores that I can do business with. They are not the only game in town and I doubt very much that I will ever purchase anything from this company or recommend this company to people I know.

Dee continued to suggest to other employees not to me how unreasonable I was. Her to assume that we just rearrange our schedules and time to rush the dress through alterations that was horribly wrong the first time was insane. Our trust that the dress would fit properly was non existent. All I asked was to give me a little off of the new dress since I alreasdy paid for alterations that were horrible. Again Dee quoted policy. If this is your policy to treat each consumer the same regardless of the situation is not customer satisfaction but corporate greed. I will certainly explain our experience to family and freinds. I or my family will not purchase any more goods from Burlington Coat Factory.

I paid in full for a service that was terribly unsatisfactory. We had to buy 2 dreasses. The stress of he situation.

Another employee whom I was led to believe was the store manager came to the register. The two employees waked away and began tohuddle with my merchandise and receipt in hand and again began comparing sku # and my merchandise. The employee who I believed was a store manager, abruptly and arrogantly stated that I will not do an even-exchange even thogh the items are identical because... For all I know you could have stolen stolen the item or it hadn't been rung up...It happens all the time. (smurked and shrug his shoulders)I insisted that the merchandise had been paid for and I expressed that I did not appreciate him implying that I was a thief; I assured him that in this case the merchandise had been rung up and paid for. He then asked me How do you know that it was rung up? My response was because I paid for it. He arrogantly denied my request for an even-exchange and continued to openly label me as a thief. I was embarrased and hurt. Obtaining a even-exchange was no longer my main objective. I felt it necessary for me to defend my character. Hence, driving all the way home to get the correct receipt just to prove my innocence. When I returned back to BCF approx. 15-20min. later, I provided Zahid the correct receipt. Many of the other customers were upset with the uncivil way I had been treated. When one of the other customers asked the ops manager,Zahid Butt if he would appologize for his part and on the behalf of the other employee (since I had brought forth proof that my merchandise was not stolen), he arrogantly refused to do so saying No.. She has the correct receipt now and it doesn't matter she got what she wanted...an even-exchange.

I asked Zahid to write his name and the employees name who had accused me of stealing along with their positons. On the back of a receipt he scribbled his name ( I had to ask him to print it and also write his last name). On another paper he wroteJohn Loss Prevention and told me that John did not have a last name. I was shocked tolearn that John was not the store manager and that he was from loss prevention. It is still unclear as to why an ops manager would call personnnel from Loss Prevention to assist with an even exchange, and why loss prevention would have the authority to review and dissaprove my return; Furthermore, presuming that i had possesion of stolen merchandise. According to BCF return policy located on the back of the receipt, If merchandise is returned without a receipt and /or of tags are not attached, a gift card(redeemable for merchandise only) willbe issued fot ythe lowest selling price. All returns are subject to revieew and approval by management. In my case the final decision was madeby loss prevention. This return policy option was not suggested nor granted to me.

I had to make a total of four trips and burn unnecesary gas ( as high as gas is) I missed the dead line of my rental car return and had to pay for another day.I was not only embarrased but deeply offended that I (a reputable business person and law abiding citizen) had been accused of such an act without an adequate basis.I do not feel that I was treated with respect and dignity and with out prejudice. I did not appreciate being placed under such scrutiny and without appology. More importantly, I am very dissapointed that my character had been publicly slandered not only in front of potential clients for my businesses, but in front of my children. I am clearly dissatisfied with the prejudice affliction that my children and I encountered due to the unprofessional behavior of Burlington Coat Factory's personnel. It made me cry and my son asked me Mommy why did those people yell at you and make you upset? I've spent alot of time typing letters of complaint, research on BCF, and forwarding my complaint to all persons who can assist me with this matter.

She was carring about $200 which could have been recovered if someone in the store had reacted. I emailed the corporate office and have no reply. We would probably be happy with an apology although I do not expect it at this point.

They told me that the home office would have to take care of the matter and should hear from them in a few days and of course I never heard back from them. I then called the home office and was told it would take 10 days for them to credit my card back, which never happened. I then called my bank and ask then to charge the Amount back to BCF which they did, however I received a letter from my bank today stating that BCF would not honor my credit with my bank & that I would have to come into the store for a store credit.

At Burlington Coat Factory I was told nothing could be done. I left the boots on the counter. Obviously, I won't shop at Burlington again. The manager doesn't know any thng about economics. I know my purchases are minimal; I only shop for my 2 children, 10 grandchildren, and I also have 14 siblings, their children and myself frequently. On an annual basis I spend a bundle.

After having waited patiently, the lady took my items and told me that they would send me a check for the amount. I told her that they had already deducted my money from the account, it was not credit and not a check--that I wanted my money back. I told them how easy to take someone's money but how difficult to return it. It is the worse policy I have ever heard. Needless to say, it's my last shopping experience there ever. I thought the cashier herself could have used some training in how to handle customers.

I then called corporate office and spoke to a representative, who did find a copy of proof of purchase that shows when the purchase was made and how much I paid for it, however when I explained to her that I was looking for a refund she stated that there is no way I will get the refund. I said that is not what the Store Manger explained, she then hung up on me.

As she was putting the baby in her carseat, on the way to the shower, she noticed the sleeve was opened down the length of the seam. It was obviously never sewn. She then drove 5 mintues to where the baby shower was and showed me the jacket. I apologized, and she said she would just exchange it the next day.

My sister went to the store the next day with my 21 year old niece and the baby. Lorraine, the person in charge that day went into a loud tirade stating that the jacket was soiled and the company has a policy NEVER to exchange or return any items once the tags are off, regardless of the item being defective. She than looked my niece and the baby over like they were beneath her while she held up the jacket with her thumb and fore finger and went on to basically accuse my sister of trying to pull something. My sister insisted that the baby only wore it for a few minutes and showed her the tags and even tried to explain that she only wanted an exchange, not even a refund.

Needless to say Lorraine refused an exchange, humilated my sister in front of other customers and lack any kind of customer service.

I followed up with Peggy, the store manager. She never even offered an apology, hinted that my sister was lying about the events and stated that she wasn't sure if she was going to even allow an exchange. She was also aware that hundreds of dollars were just spent in the store for the shower gifts and this rudeness and poor services was all over a $12 outfit.

At this point we don't even want to return to the store for anything and will make sure to tell everyone who purchased there or is planning to purchase from there about our experience.

I am aware that their actions were horrible and they should not be in jobs that work with the public, I'm just not sure of the legality.

I have contacted Burlington Coat Factory's corporate offices and I have filed a complaint on their website. I have not heard back from either yet.

Boy, was I ever shocked.

It seems to me that if they debit my checking account immediately that is the same as cash & I should be able to return any item and get a cash refund. It should be against the law for them to hold my money for 14 days. I was extremely upset and asked to talk to a manager and there was not even one there. The girl at the customer service desk said they could get Terry (whoever that is), but Terry never came. Someone named Veronica came and said that was their policy. I said the girl at the register should have explained that when I was asking about a refund while writing a check. She said that was their policy. One of the other girls working there said they did have a terrible policy on returns.

After leaving the store, I read the receipt which clearly states that the merchant initiated EFT is not a check transaction, and is governed by EFT law. Well if it is not a check transaction, then cash money should be refunded on request.

My wife purchased a marked down suit from the Burlington. The next day she removed the tags and put on the skirt, which proved to be too tight. She bagged the suit and two days later I returned the suit, with receipt, to the store. The manager was in her ususal nasty mood and carefully inspected the suit (something she never does when you are buying) and found two buttons missing from the jacket. She yelled, "You got buttons missing! I can't accept this!".

This was the Security Manager's cue. He came over, looked at the jacket and stated, "The tags off? Buttons off? Naw, we can't take this back!"

Having dealt with their nasty, unreasonable attitudes before, I simply bagged the suit and left the store. I am sure the garments were marked down because of the missing buttons, however it would have proven fruitless to attempt to explain that as I am convinced that they would not allow the facts to confuse them.

The consumer can't afford to make a mistake at Burlington. Their cash registers are like roach motels - once your money goes in, it will never come out.

Too make it even better, there as a ladies watch in the box!

I called the store and they said that they will refund but will only give me store credit. I just bought the crib today and they will not give me my cash back so that I can go elsewhere!!!

Had their cashiers briefly communicated their return policy at the time of the purchase, rather than taking the time to wish me a happy mothers day I would have felt less screwed out of my $200. Upon returning the item, I was advised by the cashier that they receive complaints all the time.

Secondly, regarding the actual registry, I can't understand why you would give a pregnant woman only ten minutes between scans- at least that is what the employee told us, otherwise my whole registry would be erased. Our feet hurt, we're tired and a lot of times, we don't move very fast. During my registry process, I found that more than half of the items I was trying to register for were "not registerable" like diapers, books and even sleeper sets! These weren't on sale and of course, the incompetent staff couldn't give me a reason why.

Also, a lot of times I found that items didn't have price tags and were unscannable!! I also accidently registered for about eight different "Zanzibar" items- a list was attached to a crib even though though the items on display were the "Baby Aviator" line. I pointed this out to staff who explained that they had just switched out the bedding- not so. I've been watching this line online and in the store for more than two months now and nothing has been moved.

And lastly- the employee that with the pierced tongue and eyebrow told me that my password to edit my registry online would be my first name. Not so, I've tried to log in so many times that it has knocked me out. I'm so very disappointed in the customer service and overall delivery of the Baby Depot registry. Since then I've moved my registry to Target and have yet to have ANY of the aggravations that I have had with Baby Depot.

Now my choices are to keep a crib that I do not want or have store credit to a store that has the WORST customer service on the plant! I would not spend a dime there!

My father purchased a glider chair and ottoman that was on my registry. The chair was scanned by a Baby Depot employee when she was showing us how to scan items in. The chair was $179.00 including ottoman. When my father went to purchase the chair they sold him the wrong chair and charged him $279.00 for the chair and $119.00 for the ottoman. The ottoman was not in stock so they have him the floor model for, again, full price. I finally got a regional manager to call me back and the only thing he would do for me is to give me a $70.00 credit. I spent more than $3000.00 in that store for floor models.

After my baby shower more than half of the items that I got were defective. The baby monitors and sterilizer did not work. Other items were missing parts and or were damaged. I was told that I couldn't return them because I didn't have a reciept. These were gifts so I wouldn't have a reciept, I just wanted to exchange them for working items. The whole experience was horrible. It took me over a month to get someone to return my calls and only received a $70.00 credit for damaged or used furniture. When I called the store to complain about the service and the products I was told that it was alittle unbelievable that this could have happened because they have never had any compliants in the past. Well they have one now.

We purchased over $400 and have yet to receive a discount. Because the twins are a boy and a girl, we obviously chose pink items for her and blue for him. We have been told that because the item numbers are not the same, we cannot receive the 20% discount!

Currently we have over $1800 worth of furniture on lay-a-away, waiting for a couple of items to come in stock, but if we do not receive the discount on this large purchase, the order will be cancelled. We'll take Burlington's policies up with the Better Business Bureau, which I doubt is of any importance to them if the attitude of the employee's at this store is any indication.

.

The no-return policy may work for you, but it doesn't for me. There must be some way for me to regain control of my money and make a suitable purchase.

Today I finally found the time to return the sheets, and dutifully found something else. Imagine my surprise after having processed the shirts, the checker declared that since the 14 day period had passed, they wouldn't honor my receipt and credited me for $10.13 LESS than I had paid!! "Okay, fine. Just get me out of here, I'm never coming back."

But no, their non-customer-oriented policies continued: they wouldn't give ANY cash back, even as little as $1.10 -- so I'm forced to either lose MORE money, or spend MORE money at their store. Never again!

Damages: Burlington should not hide their return policy, put it in small print, offer it "after the fact" on the receipt, or tell people (like my wife) no problem, just bring it back! Instead, they should post a large, red banner at the entrance of their store stating: "WARNING! ONCE WE HAVE YOUR MONEY, YOU'LL NEVER SEE IT AGAIN, WHETHER YOU ARE SATISFIED OR NOT!

Now we are stuck with a $50 gift card and do not want anything else from the store. Basically, people should be warned of this policy before shopping at Burlington Coat Factory.

There was even smashed candy/food in many areas. This store location is past messy. It is without doubt - UNSANITARY and DISGUSTING. There is no way, this is solely due to Holiday traffic. This store is being grossly neglected.

We witnessed many managers and clerks, standing around doing nothing. The floors have not been vacuumed at all. There is no telling how many days or weeks, since this store has been cleaned at all. This store is an embarrassment to our community and needs immediate attention.

We expressed our concerns to a man that was hesitant to tell us, his position. We asked him if he was a manager and he asked us, what we needed. We asked a second time if he was a manager and again he asked what we needed. We asked a third time and he said that he was not a manager of the whole store, just the coats. My husband expressed our concerns and he was clearly not interested.

Cc: Fire Marshall will be issued 12/22/05

The cost of the alterations was $65.00. After making four trips to Egg Harbor, three of which were from Pa., the tuxedo was so poorly altered that I had to take it to my local tailor to rectify it. The salesman was extremely embarrassed and offered me a $20.00 store credit and a tux shirt as compensation for my inconvenience. By this time the money was not the issue.

On November 12, 2005 I finally got the opportunity to wear the tuxedo to my granddaughters Bat Mitzvah and no sooner had I arrived at the affair, two buttons fell off the jacket and had to be secured with safety pins. What originally started out as pleasant shopping experience turned out to be a catastrophy and a source of much anxiety. I would think that a corporation as large as BCF would have better quality control so that similar situations like mine could be avoided.

It is unbelieveable a company of this size and nationwide presence would not conform to a normal return policy. It's not kosher to force someone to shop with them in the future with a store credit for inferior items. If someone asks for the return policy they must be truthful. I have shopped in the past for coats, etc for my family but will never shop there again. I will tell everyone how I feel about Burlington Coat Factory and the unpleasant experience I have had and hopefully there will be a change to their return policy.

She stood there until I washed my hands and escorted me to the front door. She was very rude with the things she had said and treated me like a shop lifter. I told her that I was a paying customer and that the merchandise no longer belonged to them, it belonged to me. I told her I was not a thief and did not appreciate being treated like one. I was very embarrassed and felt that she had no right to bombard me in the restroom and escort me to the door. By the way, the manager had been standing right at the checkouts when I checked out, so she had known that i did pay for the items.

There was every kind of policy except a 'return' policy, I said ... that is an exchange policy, I want to return it. I am told that is the same thing. Hmmm ... return and exchange are 2 different things to me. Then I was told to look at my receipt, it says the same thing.

My wife told male employee that the cashier must have failed to remove or deactivate the devices. Male employee said he didn't care and it was not him that failed to remove the device. I then spoke to employee and told him that there was no reason for his tone of voice with my wife.

While the employee was looking at the DVDs in the bag I reminded him that he was a representative of Burlington and that Burlington is responsible for the failure of the cashier to remove the security devices. The male employee looked at me with disdain and said in a loud voice (in a crowded store) that: "You are no longer allowed in this store".

My wife and I were shocked by the employee's conduct and said nothing further as I left the store with the alarm again sounding because the employee still did not deactivate the security devices.

I will never, ever go near another Burlington Coat Factory store and I will make sure that all of my family, friends, and associates are made aware of their no refund policy. This is not a fair practice and the fact that they cleverly hide this policy until after a sale is made is ridiculous.

He made no assessment. He simply judged my children based on their skin color and automatically assumed that they were criminals. My kids felt embarrassed, ashamed and dehumanized. My son is only four years old. No children should be humiliated and treated like criminals based on their skin color. I am seeking justice. The store failed to apologize or admitted any wrongdoing. My children went home sad, feeling hopeless. Frankly, so do I!

After standing in line all that time and paying for each item somehow something went off and they were treating me like a criminal. The store manager refused to compensate me for the horrible service and the embarrassment in any way.

I am nine months pregnant and now have all the pieces sitting on my floor waiting to be contacted by an email. Thanks a lot for customer service!!! Of course I have torn the box apart since the product weighs over 100 pounds. The manufacturer said they would ship me a new box if Baby Depot required me to ship it back but I would like to speak with Baby Depot instead of sitting around waiting.

Over the next 5 years, we spend the next $3000-$4000 for baby needs (for 2 kids) at Babies-R-Us and Target, and warn every new parent about BCF Baby Depot's non-refund policy.

I felt like I had been robbed, held hostage and thrown out in the street. I did have an opportunity to speak to the manager but he said that the system wouldn't have allowed a 1.09 refund. I left the store angry and in the pouring rain. I now have a set of earring that I do not want, hurt feelings, and a ruined pair of sandals.

We vowed to never ever return to the Altamonte Springs or any other Florida location. Afterward we went to Babies R Us and my wife and I were greeted with such kindness. We managed to find a matching table that matched perfectly, it was a little pricey, but the service we obtained far exceeds the cost. Again for $6.99 they lost not only the remaining $435 balance for the change table but all of my future purchases.

I was so embarrassed. He made me feel like I was doing something wrong! My point is this: If you aren't going to accept the coupons, do not make them available on the internet. I am, or was, a loyal customer of Burlington Coat Factory, but this incident has somewhat tainted my feelings toward the store. There are ways to talk to people and this manager definitely didn't have that ability. Frustrating!

She looked at me as if she was mad at me for having to correct the cashier's error and bluntly said "No" - "You cannot remove the cart from the store!" Other stores I shop either allow you to take a shop out or most even provide electric carts for handicapped people. Neither I nor my family will ever shop at another Burlington Coat Factory outlet.

I was fully exhausted and panting for breath as I got to my car and was dizzy and had to sit still a few minutes and came home still having difficulty.

At this time, my daughter darted away from me and into the aisle. When I located her, she was headed towards the outside exit of the store. When I returned to retrieve my stroller, the attendant explained that I could have taken my stroller into the fitting room.

They made up some story that they would get the buyers from Liz Clairborne to contact them to tell me where I could repair the coat. Well, I waited and waited and, guess what: nobody called. What a surprise.

I called the manager of the store and informed her that I would be willing to pay for the repair myself if the store would be willing to give me a voucher for the cost of the repair. Absolutely not. Period. I will never, ever shop in a Burlington store again. A bargain ended up being a costly purchase.

Leona (dept. mgr.) would not credit my credit card and told me I had to take store credit (almost $800). I was also told they couldn't get another piece in stock for 12 weeks. I asked for $60 off the purchase since it was their fault that I had to go through the expense to rent the truck. If they would have checked the merchandise before, none of this would have happened. She would not issue this discount. I asked if the piece could then be shipped to my house. This request was denied. She was not flexible in ANY way.

I can't seem to contact the right people. I contacted Joyce in headquarters in NJ and she was not helpful and was rather abrupt. I'm pregnant and due in 4 weeks. Please help! I also cannot afford the expense of picking up this furniture again and I don't want to deliver my baby prematurely over all of the stress they're causing me!


Economic - out $60 to rent the truck

Physical - they're stressing me out! I need a dresser/changing table to bring my baby home to, and in less than 12 weeks. How could it take this long!?

She took my credit card and swiped it and I went home. The 2 days I had the pump in sat in the baby's room unopened. I kept thinking that I paid a little too much for the pump, and thought I could find something a little cheaper. I went on July 12, 2004 to try to exchange the pump for something cheaper. I cashier told me I couldn't get an exchange because it was a breast pump, and that once the box was opened, I couldn't exchange it. I told her the box was new and I hadn't touched it, and showed her the receipt with the date and time. Not once did the cashier mention that I could not return or exchange the pump before I purchased it. I asked to speak to the manager. I spoke to Diane O'Brien, and she stated I couldn't return the pump because once it was opened, I couldn't return it. I told her it was unopened and I just wanted and exchange or store credit. She stated I had opened the box, and it's a state law that they can not take returns on a hygenic device, such as a breast pump. I told her I hadn't touched the box, and showed her the receipt.

She continued to accuse me of opening the box which I didn't do. I told her, so in fact your store sold me a used pump because the seal was broken when I purchased it and did not want to put my 7 day old baby at risk for any illness to at least exchange it for a sealed box. She insisted that the store sold me the pump with an unbroken seal and she would not exchange the pump for another. I called corporate and also reported Ms. O'Brien to the Ameda breast pump company as well. My sister went into the store after I came out with my cell phone and took a picture of the same broken box that had been on the shelf since July 10th that was still on the shelf.

I do not want to purchase ANY other merchandise at Burlington and I should not be obligated to do so. THe store mangagers were unnecessarily rude and arrogant and should not be in the retail industry if they are unable to sufficiently handle consumer issues and concerns or deal with people in general.

I took the suit back to the store yesterday and Alice told me she could not do anything about it. I think this is bad for customer relations and am seeking satisfaction. The suit is worth $227.59.

I am out $89.99 and stuck with a coat I don't want. Now I either have to take store credit or eat the money I spent and forgo the credit since I don't want to shop there again. Forcing a customer to continue to shop there because the customer bought something that doesn't fit or they have decided they don't want is ridiculous. It has the opposite effect on the consumer.

The supervisor came back and said that they would have to call a lady named Phyllis in their corporate office to get approval for the coupon. At this point I became extremely upset because they looked like they were not willing to honor the coupon. I then told the cashier that they were very difficult to do business with and I would not be making any purchases then. I then left the store empty handed.

There are too many other reputable customer-friendly retailers in this country who would cheerfully refund your money for a return w/receipt and store tags still attached for me to ever spend another dime at Burlington Coat Factory. Burlington, if you are listening, or more importantly if you CARE, take note. Retailers 101 should teach you that customer satisfaction should matter.

As a side note, the cashiers were playing football at the checkstand while they are checking out customers. Yes, you heard correctly, I said football. The customer service is horrible. The cashiers are rude and if you ask them a question about something they act completely put off that they have to go through the trouble of helping you. This isn't the first time I have been treated rudely by Burlington Staff. My mother-in-law says they have treated her rudely and were also playing football another day that she was there. I understand that Cashiers don't make that much money and they may feel disgruntled about their job, then they should find another job. I don't think it's fair to your customers to be treated poorly.

I went back to the registers and talked with "Andrew" the Customer Service Manager. He would not give me his last name. I told him what happened and said I would like my $10.00 along with my bounty which by law I am entitled to. He told me I would not be allowed my bounty because this happens all the time and it is not law. I told him the sticker on the car seat did not ring up correctly at the register in which I was overcharged and YES I was entitled to my refund AND bounty. He refused and also said my $10.00 I was overcharged would be on store credit and NOT refunded in cash. I told him that the overcharge was an employee error and should receive my $10.00 in cash not store credit.

I asked for the General Manager and he refused to get him/her. I ended up running into the store manager as I was walking back to the baby department AGAIN and she gave me my $10.00 but NO BOUNTY. I am 9 months pregnant, very tired, in tears and had my 16 month old daughter with me. This hassle required me an extra 1.5 hours in the store and should of been allowed my bounty since it is law. The price tag was affixed to the item, the sale was done by scanner, and I have the receipt. The 3 circumstances in which I should receive it.

Elizabeth should report this to the Michigan Attorney General. She can find the address in our directory of state and local agencies.

I swear they are the worst store. I will never shop there and I would never recommend anyone shop there unless of course, You never wear the things you buy and of course if you are psychic and know that the boots you buy will rip down the seem within 14 days of purchase, even though you bought them for another season. They stink.

I've shopped from Nordstrom to Walmart and have never had a retail problem that even comes close to this. Working in the retail business myself I can't imagine what kind of customers would return to shop at a business that practices such poor customer service. Forget, for a moment, the "policy" that this store or any store might have. Wouldn't it have been just as well for them to exchange my item? Now I'll never go back and let's say they lost the entire $30 that I spent on the one jacket [if they'd exchanged it], I still probably would have returned in the future for purchases 4 times that amount. It must be nice to have a corporate office that will back the decisions made at store level [our manager, on the other hand, has been over ridden at times] which only makes Burlington Coat Factory a nice place to work, but a horible place to shop.

My husband and I are not low lifes, in fact we are both officers of the law which made me even more furious with this ridiculous store policy. She told me "a lot of stores carry these", as if I were trying to steal from them.

Aside from the cost of the coat, the cost of my subway rides to the store 3 times and the cost of my phone calls to Burlington NJ, I have been treated in a rude and disrespectful manner. The blame for the ruined coat was placed on me and my dry cleaner. I want this claim recorded so that other consumers can be aware of the poor and rude treatment I have received from Burlington Coat Factory and that Burlington does not stand behind the quality of the merchandise they sell.