BJ's Wholesale Club Reviews

His clerk was going to accept the coupon, but said she had to accept the manager Scott's permission and she had to call the manager over. She said that she knew it was a State law that the business had to honor the coupon if there was nothing in print to retract the error. That is not a way to run a business. I am a handicapped person and do not appreciate making any extra trips, especially if a printed coupn would not be honored.

Due to my handicap I have difficulty walking and breathing. The stress of dealing with the manager Scott make my breathing more difficult and upset me terribly. I barely made it home as breathing was extremely difficult. My wife had to assist me into the house and I had to take a double dose of my Asthma medication (Inhaler). I would appreciate a call about this matter as I would like to discuss it further.... Thank you.

A few weeks later we got a call from Bil-Ray notifying us all the windows and doors were in and they wanted to set up a date. My husband spoke to the guy and he told him he could not do the work in one day that it would take 3 days to complete. At that point my husband cancelled the job. A few days later I get a bill from the credit company notifying me that I was accepted for credit and I called them to find out that they had put 4707.00 on my card and we were without anything. We called and told them to cancel everything and take it off my credit card, I also called and cancelled the credit card so they could not put anything else on there. A few days later they called my home and told my husband they were sorry for the confusion but that yes we were told that it would be done in one day and they would do it in that day if we would accept it, so my husband agreed. The crew showed up removed all windows and doors and cut the hole for the sliders.

When the sliders were installed we noticed that #1 they had shades in the windows not blinds like we ordered and one door had no mechanism to raise and lower the shades so they installed broken shades. The bay windows that were installed only had one window at each end that opened not the entire opening of windows that we ordered and the front door we ordered never came. The guys left that day and said they would be back the next day to finish our vinyl siding that they removed to install the windows and that is still not touched. I spoke to Paul on 5/7 and explained I was not happy I wanted blinds like I had seen in Lowes on the Pella windows I am really not happy with the sliders along with the windows that do not open entirely. He informed me that he would check out Lowes and see about the windows I wanted but that Pella Doors are [expletive](that is exactly what he quoted) compared to the window he put in and that he would call me back in a few hours.

Well he called back 5 days later telling us that if we kept the doors he would not charge us for the siding to be repaired and if we wanted Pella we would have to order them from Loews, have them install them and give him back the doors I have and they would take 4,000.00 off the price. I told him I would go home speak to my husband and call him the next day. Which is what I did, my husband called him the next day, and the next, and the next. No return call.

We waited 2 1/2 weeks for a call when I called Chicago the main office of the Republic Door company and asked them to please at least send the equiptment to raise the shades because we are having an affair at the house. They never called back either. I waited a week and on Monday May 27 called again and spoke to I believe Brian who is in charge of Bil-Ray he told me he doesnt have what I wanted but that he got the President of Bil-Ray on the phone and he would be calling me that afternoon. I called him back the next day and told him I was contacting Consumers Affairs and the Better Business Bureau

My husband was diagnosed with a disease over the winter and this is causing him and I alot of anxiety. My daughters shower is next Saturday and the house looks terrible from this experience. This is a horrible way to do business.

So I carefully got his attention and told him to make sure that none of the broken eggs spill on the items I had put on the conveyor belt waiting to be checked out as my mother (who was shopping with me) is allergic to that type of stuff. The cashier looked at me like I had two heads and proceeded to wipe his hands with a paper towel before he disappeared somewhere.

Before he came back, my mother had packed all the items from the conveyor belt and placed them back in our cart with the hopes of avoiding the egg spill. But when the cashier returned, he so boldly confronted us asking us why we had placed the items back in the cart, and were we planning to walk away with? Blatantly insinuating that we were going to steal the items or whatever else he was thinking?

At which point I lost my temper with him. Not only had he failed to clean up the filthy conveyor belt, he was now insulting us.

I have emailed Michelin and am awaiting a reply. I will try to contact them by phone, but I suspect it will be the same story, too bad for you. I will never buy a Michelin Tire again.

I now have to replace four tires before they need to be (tread life is still very good).

I immediately called BJ's and talked with the Manager, he was extremely rude, and condescending, he said it was not his problem since this item was NON RETURNABLE. I explained was not seeking a refund I purchased a GENERATOR to have it for preparedness for storm seasons. I wanted an exchange for the same item but one that WORKS, not one that needs repair after one week of purchase.

Upon notifying the department Managers (1 from Monroe Muffler/Brake, 1 from BJs) I was told, There is nothing we can do about it because I am sure that the technician didn't take it. After requesting to speak to a manager I was told by a Department Manager named Rebecca that, There are a lot of people in the parking lot (NOTE: There was ONE other customer in the vicinity while my vehicle was unattended. All other people present were BJs Employees. It was raining heavily at the time making the possibility of a random theft unlikley). I finally spoke with a Store Manager named Mike B. who refused to take any kind of a report claiming that he could not do anything without a police report.

$299.00 Nextel Model 1830 Phone stolen from Vehicle. Salem, NH Police Report Number 050410017.

I later called to special order and he said I have to be in person to do that. I was extremely frustrated that only a few hours back I had told I'll call and they were ok and now they changed their mind. I did go to special order in a couple of days and I was told by the first guy(who said 16 tires were in stock) that the tires were in stock and 8 of them are available. He charged my creditcard and made me wait for 45 minutes and he comes back and says they are not in stock.

I was VERY FRUSTRATED. I still kept my composure and asked if they could special order those. He said those tires are NOT MANUFACTURED anymore.

Upon arriving at the store we went to the display and discovered that there were none on the floor. So we went to the service desk and asked if there were any in the storeroom. The young woman on the desk said she would check and went to the computer. She said that there were none in the store and that there were 8 coming in on a truck in the next few Days. I asked if she knew when and she stated in the next few days. We just left.

I own a business in this town and if my employees were this unhelpful I would be sure to either correct the situation or they would find themselves unemployed. What am I supposed to tell my father, that his gift is on a truck coming in in a few days and if he wants it he should go up every few hours to see if the truck has shown up and here is the money that I would have paid for it?

When we finally got the screenroom that we ordered it was in a box that was damaged and when we got it to our camper in Granville Mass (27 miles from here) we found that it actually belongs to someone else, it was not our name on the box. Not to mention the hassle of trying to pay for it with our company check.

We were so excited when BJ's opened here in town so we didn't have to go to Waterbury to Costco to do our shopping. Now I wonder if it is all worth it.

On Nov. 1,2002 the car was taken to Nissan Dealership for diagnostic testing. It was determined then that the tires were defected. The car was taken back to BJ's tire center. We were told that the manager was gone for the day and nothing can be done for us. On 3/12/03 the car was taken back to the BJ's tire center for the same problem again. BJ's tire center staff informed us that there is absolutely nothing wrong with the tires.

On 3/12/03 the car was taken to the Avon NTB center. Once again it was confirmed by the staff at NTB that the tires were defective. At this time we decided to change the tires and purchased a different maker of tires during the remounting of the tires it was discovered that due to defective tires both bolt-joints on the front end of the car were damaged and need to be replaced A.S.A.P.

We had to absorb the cost for both sets of tires $500.00 per set, and now we are in the process of having the car repaired (replacement of the bolt-joints) estimated cost $1200.00. This is a car we have purchased new only three (3) years ago.