BJ's Wholesale Club Reviews

I would like to comment on how indifferent I was treated at my local store last week when I had an accident and reported it to the manager. I went into my local store (Cutler Bay, Fl) last Wednesday, Nov. 23, 2016. As I was reaching for a box of chocolates, there was one that was left on top and the whole thing tipped over on me and one of the boxes nearly took my eye out. I was hit with the corner of the box, so much so that the corner was actually dented in by the force that it hit my face, I received a cut under my eye, which quickly bled and started to swell. I went to report it to a manager who came to see where the incident had happened and took my name, member # and a picture. I spent Thanksgiving and my daughter's birthday with a black eye and a cut under my eye, which will likely leave a scar, it is now Monday, Nov. 28th and I have yet to hear from anyone from the store or otherwise.

Ordered tires as part of the black Friday sales and used the $50 off coupon. Was informed that I could have the free installation coupon applied after installation by the front desk. I made my appointment and went home. Come in today for my installation and find that they were not only were they refusing to accept the free installation coupon but also didn't have the tires in; so it will probably push the second coupon out of date making it invalid anyways. If I had known all of this I would have just waited another week to purchase the tires as it is not a waste of time and money going back and forth when they won’t honor the coupon or even have the tires in. (I was told they call you when they are in, why even bother making an appointment if there is no guarantee the tires will be in??)

I purchased 3 TVs on Saturday at BJ's in Paramus, NJ. The TVs were $449.99 with a $200.00 clipless coupon. This brings the price to $249.99 each. The total price with tax was $844.47. The next day, I noticed that Target had the same TVs for a cheaper price. I put the 3 TVs in my cart online and with tax, my total came to $680.00. So, of course, I purchased them at Target with the intention of returning the other 3 at BJ's.

I made several purchases on 11/18/2016 from bjs.com, worth a few thousand dollars. All these orders were at promotional price. In order to make the purchases, I spend $50 opened a membership online. To my surprise, all those orders were canceled after a few hours. The only item that was not canceled was the membership! It made me feel that they gave some fake deals and tricked us into their membership.

BEWARE... When getting gas with your debit card, your bank account balance will display!!! Completely an invasion of privacy! I didn't give them access to my information and should not be displayed!!! WATCH OUT! Called BJ's and it has a code that also lets people use gift cards and view balance! They say they are working on it, however seemed to not care too much! It's displaying this PRIVATE information without the permission to do so! You are not a bank!!! So beware everyone? They only care about the use of gift cards!!!

When I arrived home from shopping at BJ's on Route 13 in New Castle, Delaware, I opened the sliced Dietz & Watson Light Boiled Ham package, to the odor of something very obnoxious. It was an odor of decaying meat. Since I was quite far from the BJ's where I purchased the meat, I returned it to one closer... Complaining to the CS gal that it was an obnoxious odor. She did not want to smell it, but commented that they have more meat returns than anything. When I asked about the brand of Dietz & Watson, she told me D&W has an agreement with BJS's & Costco to provide meat at a very low cost. The gal told me never to buy deli meat at BJ's, and referred me to Shop Rite for the freshest meat.

I ordered frame-less a month ago and was given a maximum delivery date and they called me to tell me that one lenses did not pass quality control and it was going to be remade. Well here I am still waiting for my glasses. I called last week and was told they were not done, then I called again 3 days later and was told the same story. I told them that I never have waited so long to get a pair of glasses. Same story about quality control. I am really sick of this and even the difference in price from my optometrist is not worth the hassle. My sister ordered the same style glasses and the same quality from a site online and only waited a week. The reason I didn't order from them was I didn't know how to do the measurements needed. I am really bummed out because I really need my new glasses.

First of all, let me begin by saying that I have purchased at least 7 pairs of glasses over the past years and I have returned again and again because I like the selection and have always liked the employees in the department. ALL of them are terrific and have been nothing but nice to me. Because I appreciate the employees, I am not giving the rating of one star, which would be fair to describe my experience. However, there seems to be a major problem with their lab when the glasses are sent out. I picked up my new glasses and knew immediately that the prescription was wrong.

On 10/9/2016, I purchased a Generac 6922 Power Washer from their Jensen Beach store. I used it once and after I finished, I left the unit under my back covered patio. The following day I found a wet spot, which I thought it was water. Three days later I noticed a large puddle of oil. I checked the unit and found oil all over the bottom of the engine. Today, 10/16/2016, after draining all the fuel, I took this piece of crap back to the store to get a refund only to discover that they would not take it back, because according to the manager, Shannon **, I already had put gas in it. I explained to her that the gas has been completely drained, but she replied that was store policy. Bull crap! This was never disclosed when I made my purchase. As a matter of fact, I found out they have printed "Not Returnable Item" on the receipt after I paid for this piece of garbage.

Buyers BEWARE. Unless you're a ** gentleman they will not service your vehicle properly. My wife is a Jamaican. To prove my theory I asked her to go in and get our tire rebalanced... the guy behind the counter told her straight out "We do not have a mechanic here to be able to assist with that issue." Told her she needed to go somewhere else. So she came back out and called me. I came down from work and walked in. The same guy had no issue finding someone to repair my tire issue. SERIOUSLY?? Yes I do want BJ's to contact me on this issue and have them explain WHY AMERICA still needs to be like this... I will not be buying anymore tires from them... Really hope this helps someone out there.

I went to an Ophthalmologist in April 2016 and had complete examination. Then went to BJ Optical for glasses. Have had many problems so I went back to my eye doctor to have them checked out. Script hasn't changed. Advised me to go to in house optician to have the pupil distance checked and marked in order to have an objective evaluation. PD was correct but optician was extremely negative about the quality of the lenses. "You get what you pay for" I was told. Can't afford to have other glasses made but will NEVER USE BJ OPTICAL AGAIN. Had gone to Costco years back and had no problems. Optician concurred that I would've been better off going back to Costco. Buyer beware! Glasses are expensive... (even at BJs) unless they are on sale. Our eyes are too precious to be serviced by a big box store like BJs. LESSON LEARNED!!

I purchased coffee over the internet from BJ's and it was the wrong kind. According to the packing slip I could return it to my local store, which I did in Webster, NY. They could not credit my charge card or give me a store credit because "I didn't buy it from their store". I obtained a receipt from the store on 9/10/16. A week later I get an email "reminder that I need to return the items". I responded to the email and attached the verification receipt that the items had in fact been returned. Then I get a customer survey to fill out a week later. It's now 9/23/16 - BJ's has the coffee and my charge card still has not been credited. I tried several times to get a person on the phone to help me to no avail. I would strongly recommend not to order on-line because if you have to return an item you will receive no customer service reps to help you. Very disappointing. I just want my money back.

BJ's in Canarsie has awful staff. Not customer service savvy. I wouldn't recommend this store to anyone. Management is terrible. They never have enough cashiers. This store needs to be shut down.

I purchased my new glasses in February 2016. I have managed my glasses exactly the same way as my previous glasses. The new glasses have so many scratches that they should not be used. My new glasses cost 300 plus dollars. Now bj's says they will replace the lenses but I'll have to pay $69. I DO NOT RECOMMEND BUYING ANYTHING FROM THE BJ'S OPTICAL, THEY ARE A TRUE RIP OFF.

I purchased eyeglasses in April of 2016, with a wait time of about 3-1/2 weeks. I went to BJ's because of the low advertised special, but in the end paid $244. For the past month the lenses seemed blurry, and today I got out my old glasses and noticed extreme scratches on the new glasses - these had been cared for in the same way as the old pair which have no scratches, and the BJ's pair had a protection added to the lens, obviously defective. I had purchased the additional warranty, but OF COURSE I had to pay $105 for replacement lenses, no doubt to take a month. I was also told my club membership had expired, but I had renewed it in February of 2016; the service desk reported I hadn't. I went home and got the receipts proving the renewal was valid. 3 hours of my day for this; I cancelled my membership (member since 2009). Big business could care less.

When entering or leaving BJ's Wholesale Club stores you have to walk through an electronic security field. This is noticeable as long antenna arrays surrounding the doorways. These antenna transmitters transmit an RF signal to RF ID tags hidden in the merchandise. If someone tries to leave without paying the device will sound an alarm. A medical problem with these emitters is interference to shoppers with internal pacemakers or internal ICD's defibrillators. Patients with these internal medical devices are instructed to pass through or walk through these emitters quickly and hope for the best. These emitters can cause a ICD defibrillator to fire shocking the person which is very dangerous and painful. It can cause a pacemaker to function erratically.

Last month, I probably had the very BEST experience with caring for my car. In December of 2015, my husband purchased 4 new tires for my Infiniti JX35. The staff who waited on my husband were both pleasant, accommodating and respectful. This positive experience was also given to me 3 times last month (July 2016) when I needed some tire repairs.

My husband had bought me a ring for this past Christmas. He also paid for the insurance. Well around the end of January one of the diamonds fell out. I took it back to have fixed. We waited 8 weeks just to be told that the ring was thrown away. Now you know their jewelry is not cheap, then they told us that the insurance would not cover it.

Do not buy any furniture from this company. 1 year warranty, was not offered extended warranty. 2 year old sleeper couch falling apart, very light use by 2 people of average size and weight. Meaning 135 to maybe 165. Used maybe 10 times as sleeper. If this was Costco or Sam's Club this couch would have been replaced. BJ'S response, out of warranty call the manufacturer. Did that and they said they could sell me a spring kit for 70 dollars. Are you serious! Called BJ'S back and suggested they paid for the kit. No good out of warranty. What a crap company. Reconsidering my membership but will continue Sam's and Costco.

Automatically deducts fees from bank account to renew your membership (without you okaying it) - this was done to me. Cancelling and requesting a refund of your money after they have decided upon themselves to renew (for you) and take money out of your bank account, they give you several stories about delays and/or the money will be in my account within this amount of time. It has been past the 7-10 days, still no money in my account. Now... I'm told it should be within 3 days. I am so sick of the runaround from this company. BJ's lacks respect towards customers.

I had joined BJ's membership and was told each month I would get a coupon book. The last 4 months I received NOTHING. They tell you when you sign up you will get one. I maybe got 2 but the last 4 months nothing. I am very discouraged by the practices of BJ's at least I get my coupon booklet from Costco. When will they start sending my booklet?

My case has finally come to a close in 2016, so I can now write about it in that it is now in public record. I was mistreated while exiting the Auburn Maine BJ's. I was subjected to a purse inspection, while 3 other non-minority women only had their receipts inspected, not inspected according to what they were carrying in their hands and purses. I had no product in my purse nor on my person. My purse was fashioned like a backpack with the straps placed such as to carry the purse on my back. The loss prevention team member asked me to come back up the exit walkway so she could inspect my purse because she thought it was a backpack even though it clearly was not a true load bearing backpack. They have a policy that addresses it, but wasn't followed, just not applied wisely. I also watched how she approached other people who were non-minority. Not the same treatment.

I purchased prescription eyeglasses approximately 7 weeks ago and to this date I have not received them. Plenty of poor excuses. I have reached out multiple times and today they offer me a 50% discount/refund. As a loyal cardholder the store should be doing A LOT more to make their customers happy and/or complete. I rate BJ's optical below poor and will never purchase or recommend.

I posted an inquiry on BJ's website today questioning the 20% increase in a product a buy often (Wellsley Farms Trail Mix). The price had been $9.99 and yesterday I noticed the price was increased to $11.99, a 20% increase!!! That's outrageous!!! Here is the email I sent: "Comment: Pricing Please let me know if this is accurate: Has the price of your trail mix really increased by 20%??? I was in the Hyannis, MA store yesterday and saw the price is now $11.99 when it was $9.99 just two weeks ago. How can this be???" They don't get it! A 20% increase on a food item is un-American! I will to publicize my outrage about this price increase on the internet until a receive an honest answer AND until the price gets lowered to $9.99.

We opened a BJ's Visa card serviced by Community Capital Bank in order to save 10cents/gallon of gas for our two cars. The first month of use was December 2015. Our first bill from the bank was over $200.00. This wasn't right since we do not drive that much especially at that time of year. We always save our receipts so that if there is a problem with a charge we can compare. What we found is that the bill claimed that we had three larger gas purchases on consecutive days. We did not have receipts that match these gas purchases nor did we use enough gas to justify purchases so close together.

Bought 4 brand new tires. First they got the size wrong even they went to the car and wrote it down. So I had to come back. Then it took 30 minutes to get a credit. A day after we got 4 new tires we ran into a curb and two brand new Michelin Latitudes went totally flat. The final touch is they claim this is not covered by any warranty. That's it for me with BJ's and Michelin.

I know that this is a company policy and got the info from an associate so am not naming the BJ's store. Was shopping at closing time and went over to buy a gorgeous cooked rotisserie chicken. The clerk was cleaning the case and told me that he was glad I was buying one because that was one more that would not be wasted by going into the trash. They throw away perfectly good food, only hours old at the end of the night!! BJ's, I am calling on you to review your policies and DONATE the food that is left after your policy calls for it to be pulled. It is only hours old. It could be refrigerated and a local food pantry or senior center could be arranged to pick it up every morning... no trouble, no effort, no waste!!! This policy is irresponsible!!! Please review and change it! Same for produce!!

At approximately 6:30 pm HST on January 9, 2016, I was standing in line for ten minutes or more behind two young women at the Whole Foods Kahala Mall Honolulu. It was taking quite long and I was looking around to see if other registers were open as I was carrying eight bottles of vitamins and tea tree oils in my arms. Just then, salesperson Michelle walks up to the person waiting behind me and asks her to come to another open aisle. I was shocked and said, "Why didn't you offer me that place, I was here first and have been waiting longer." Her response was that the lady had more things in her cart, so she should be helped first. I couldn't believe this store, the universal practice is to ask the next person in line if they want to move to a faster line. I told her that she should have offered me the option. She argued with me over and over again that this is not the Whole Foods policy. I spent over $150 while that lady had produce.

I'm a secondary member on my co-worker account. Our membership end 12/31/2015. BJ's then automatically charged my credit card for membership but I'm still the secondary member.. This is so ridiculous, so I decided to call to verified why they charged me. And to canceled this account that's not listed under my name. I called 4 times for my refund and all 4 times I asked to speak to supervisor. I still didn't get my refund and now I'm not a member at all. So, they just took my $53.50 and I'm still not a member or primary member. This is robbery...

Today 1-04-2016 I went to BJ's on Highway 27 in Clermont, Florida 34711 to buy a new TV and saw a sale sign on a Samsung 40" Ultra HD 4K for $499.00 so I bought it. When I paid for it with tax it came to $605.99 so I took the receipt to customer service and told her the sign on the TV was for $499.00 so I took her to see it and the sale was over but I didn't notice the small printed date on the bottom. Regardless the sign was still up and I think that I should have received it for that price. It's not my fault that the employee forget to take it down. If you go to Walmart and the incorrect sign is up you pay for what is on the sign as is common for many stores. I purchased it because it was on sale or so I thought for the $499.00. I paid $549.00 for the TV. I didn't want to disappoint my husband so I paid for it but just wanted to let you know how disappointed I was with BJ's. I will think twice before going there again and I will let others know about my experience.

Has anyone other than me noticed that as soon as you get used to buying a product at BJ's, it disappears and nobody there has any information about it? It suddenly becomes inaccessible and never again available, Light Cream for example! If you buy their 5 dozen eggs package, let's say within the last year, you can never get one without less than 6 broken eggs? Prices on items are constantly on the rise and you find that you'd be better off buying on sale at your local grocery store if you're interested in savings? More than half of the items offered on coupons, in their flyers, are not on the shelves that month? The meat department has many prepackaged items that have no price on them whatsoever? And when you ask the butcher, he has an attitude and doesn't know what the price is, much less care.

We will never return to BJ's; they lost a customer (I am probably just one of many lost customers). We purchased an iTunes gift card, paid BJ's $50, but the card was never activated, thus no good and a loss of $50. That level of employee incompetency has dropped me from a loyal customer to a lost customer, and one who will likely convince others to first consider other wholesale club stores such as Costco or Sam's Club before BJ's. To think from a marketing standpoint the costs incurred by BJs to (1) bring a customer into the store to sell a membership, and (2) keep a customer just to increase those costs solely as a result of employee incompetency.

I had purchased a Samsung 43 inch Smart TV on their website on Black Friday. I checked out the satisfaction ratings before I purchased the item and all seemed to be good. It was the farthest from the truth. The item was supposed to arrived on 12/05 and when it did not I called BJ's customer service and was informed that it was shipped and that it was at the UPS warehouse near my home. When I went to UPS they told me the exact opposite.

It has become very expensive to shop at BJ's. Their prices are way too high, even for retail; yet they call themselves wholesale. I noticed ever since they started taking government money (Benefits), the prices started going up. Many stores do this. However, it's so apparent that they are slowly upping their prices every month. I have seen increases as high as $1, 2, 3, 4 and 5 dollars. Many items are offering fewer units in the boxes for more money (Belvita biscuits). I have found many of the items at other stores for less. How do they get away with calling themselves wholesale? Also, why are we paying for membership, yet we also have to clip coupons. Just about every time I forgot my book, customer service state they don't have an extra one to give to me. They don't care about the customer and feel we must buy from them... Hey, this is America, a capitalist country with private competitive market; we have choices.

I am customer of BJ's for almost 15 years never have a bad experience as this morning... Come to BJ's, and when I was decide to pay I never realized I was at a wrong register only 8 items allowed but I thought that as the cashier did not have any body in line she could help because already had all my stuff in the cash register... The cashier friendly, but suddenly the manager realized that I had more than eight items. He come over to me very mad, screaming at me and throw my stuff in the car shopping so I go to another cash register... This. Lord I try super evil. This is a disgrace that a top shop has a manager without nor moral education. This happen at BJ's Medford MA disgusting manager.

Our family eat an organic vegan diet due to allergies. It's a real pain in the butt to find what we need in our smaller town so we tried a day pass & really liked several of the organics BJ's had. We weren't able to get them anywhere else. So my mom bought a membership. By the 2nd time we shopped there, they stopped getting the juice, coffee, and couple of other items, we use. It's so frustrating they keep changing the items & brands they keep in stock. We've bought some huge packages of things we didn't like and we're stuck with them.

Printer was on sale for 59.99 and regular price was 149.99. BJ tax me on the 149.99, not the 59.99. I talk to the manager and the manager said that how it goes. He also told Best Buy do the same thing. I went to Best Buy they said that not true. They only charge you tax on the sale price.

My husband and I were obtaining a new membership at a BJ's that is opening in our hometown. Since the store was still not opened, we had to go to an office type space to sign up. When we arrived, there were several young ladies sitting at a table where we were to sign up. As I gave our info, my husband stood next to me. Both my husband and myself couldn't help but notice that the other ladies at the table were clearly snickering about the lady that was helping us. It was very uncomfortable as these young ladies were whispering and giggling as the young lady attempted to take down our information. As we stood there, we watched the ladies roll their eyes. It was such a bad vibe in the air. Needless to say, when we left, my husband even brought it up to me so I knew that it was not just in my mind. I just don't think I can trust a company that allows this behavior to be so blatant. I hope things get better with BJ's. Thank you for your time.

Bus optical department, it turns out they have nothing to do with BJ's whatsoever. I purchased my glasses less than a year ago and have had nothing but problems. It started when it was supposed to be 3-4 weeks to get them and it took almost 2 months. The lenses are cheap, scratch easy and are cloudy. The lenses fall out all the time and most recently the hinge broke. Now they refuse to abide by their warranty. I WILL NEVER BUY ANYTHING FROM THE OPTICAL DEPARTMENT AGAIN. BJ's, you should take note of this and change companies. This is your reputation which is being hurt by their cheap glasses and unethical practices.

I do like the rotisserie chicken in BJ's, however, Sat. Sept 12th looked over the chickens to find one package completely open with the chicken juices all over the counter and other closed packages... UGH! The service in that department is getting almost nonexistent. Nobody around EVER. Won't try to come back. It's scary.

I have been a member of BJ's for 4-5 years and have been pleasantly surprised by the amount of organic and earth-friendly products they carry at really good prices. I have been a member of Costco and Sam's in the past and really find that BJ's has more than filled all my needs. At times I belonged to both those clubs at once since each had different products I really needed that the other did not carry. Like any store like these you need to know the prices to know if it's a deal or not. I am shocked by the reviews that said the employees are rude or stupid or both - I have found them overall to be polite, friendly and helpful and at my location in Yorktown Hts NY - they STAY - see the same people all the time. Best of the big box stores.

This store has a high turnover of employees. A corporation that hires the cheapest labor it can find. Not all, but a large majority of the employees are rude/nasty and ignorant and simply insulting to customers. Management seems to lack even the very least of formal education that would be required for the positions they hold. They condone and lie to justify their and their employee's inappropriate and very unacceptable behavior. The management and employees lack the simple basic knowledge and people skills to do their jobs efficiently and productively. I rate this store with one star, only for the few good employees they do have. If you have a problem in the store, they will ALWAYS blame the customer.

First off their boxes are big but their packaging is smaller than regular stores. Some of their employees are very rude and don't smile or greet. If I have a question, I have to walk from one end of the store to the other and back because the employees are nowhere to be found. Anyways on Friday I went in and returned a box of pampers to get a new size. The employee wasn't understanding that I was simply making an exchange for the same price just a different size. So she insisted that she must put the money back onto my debit card and couldn't give me cash, so I said "okay" then had to pay for them at a register. I went to the car, drove to another store to finish shopping & decided to check my account and see how much money I had so I could set a budget. Then I see the money was never put back on my card.

I have been shopping at your store in Millsboro since they opened. The service I received on 7/31/15 was quite unexpected. Not only was the person fast, but very professional. The young man named James was a pleasure to deal with. He sliced the meats and cheeses exactly to perfection. There is another woman there named Rebecca who is also good at what she does. Please pass this on to the store manager and deli manager for making a shopping experience pleasant. We tell all my friends about how your company is improving customer service.

My experience at BJ's is usually good. However this is my third time buying the 12 pack of Lifeway Kefir and opening it to find unsealed or broken plastic bottles. The box looked undamaged at the time of purchase. When I got home I found about 4 to 6 unsealed bottles in each pack. Just a heads up to stop wasting your money on this product, it's no fun to get to work and find your breakfast (that has months to expire) is already sour. I've now been going to Walmart/stop & shop for my Kefir in the larger single bottles...It costs less per fluid ounce and I've never had a bad container from them. Stores like BJ's and Costco often seem to have reduced quality on products with large quantities... So shop carefully my friends.

My thanks and praises go to Lisa Cashier #** at the Customer Service Desk and the manager Chad **! I had purchased a Philips 32" TV from BJ's on 7/29/14. I was waiting for my current TV to go out of commission which never happened. I had stored this TV in my den one day short of an entire year in its original packaging and was never opened. I contacted BJ's and spoke with Lisa. I told her I had read the return policy regarding electronics returned by 90 days, and she talked with the manager about my situation.

This business advertises that it is a wholesale club. It is practicing false advertising as there is nothing wholesale about it. This is clearly able to be corroborated by simply comparing real wholesale to any product in their inventory.

I must express my extreme displeasure with the lack of quality of the eyeglasses I purchased at BJ's Optical last year. The lenses of these glasses were of the poorest quality I've every encountered. The lenses scratched beyond belief even though I used the utmost care cleaning them and the non-glare coating became blurred. The only way to describe my vision with these glasses is that I'm looking through a haze. When I went to BJ's to speak to the optical department I was dismayed at their response. As my glasses were just over the one year guarantee, there was nothing they could do unless I was willing to spend an additional $90 to extend the warranty.

As several other complaints reveal, BJs is not handicapped-friendly, In my case, the BJ's in Abingdon, MD has just 12 handicap spaces. Today, with all spaces full, 4 spaces were occupied by vehicles without either handicap plates or cards. I could neither park nor shop. I waited half way across the lot while my wife shopped and had to tote heavy packages. I counted at least 4 other handicapped marked vehicles who could not park. Shame!!!

I joined BJ's 1 year ago this June. At that time there were 2 scooters broken. Every time that I went to the store, which was once a month, another scooter was out of order. It is now June, time to renew my membership, I cannot shop here. I have to sit in the truck and let my wife shop because there are only 2 scooters left that work. 6 are broken. Each month the number increases, while none are being repaired. A manager was called over to us and said that she could not help it, that they had to wait for parts. I remarked that they had to be waiting for parts for a year. She blew my wife off. So we are checking into other box stores that able me to shop in them, with working handicap scooters. I am not going to join a place that I cannot shop in and have to wait in the truck while my wife shops. I feel that BJ's discriminates against the handicap.

I have worn glasses for 50 years and just in December purchased glasses from BJ's. Stay away. After paying $480 after six months the lenses are scratched. When I took them back the guy at the store asked what he could do and I state "These are the worst glasses I ever had" and his comment was "Let me guess they are scratched." Now they want $120 to replace the lenses with no guarantee they won't scratch. These are not plastic lenses but supposed scratch resistance glass. THEY ARE JUNK - Stay away. REPEAT - JUNK. I have purchased at other clubs and never had an issue. Go there SAM's club, or anywhere but BJ's.

I always shopped with BJ's especially that I get a discount on my membership fee because I am employed with a large airline. So their sales people pressured me into signing up for the MasterCard but she failed to explain in detail that I would have to use the credit card to accumulate my rewards. Which in the past I was very comfortable receiving the 2% rewards without having to use a credit card.

I was in a line for register 7 which is express line. People in a line had more than 8 items. A cashier was very upset and tried to explain customers they're in a wrong line. Customers/2 different customers decided their purchase in two different orders with the same membership card. That made a cashier more upset. She was trying to explain what is going on to one of the managers or head cashiers but he did not want to be involved in arguments. Finally I get to the register and all of suddenly a cashier asked me how I am going to pay - cash or card? I answered cash.

While returning something I was treated rudely! There was only 1 employee in customer service, 7 people in line. The employee received a call and tried to transfer it to mgr, as it was a question she could not answer. The mgr refused and she was forced to spend 10 mins getting the call taken care of! Once she got back to the actual customers in the store, she needed a mgr to override. While ** (the mgr) in the Taunton, Ma store, was there I suggested he send more help to clear up the wait. He refused to acknowledge me and started walking away! I commented how ignorant he was being, and he finally spoke!! He screamed at me from 20 ft away!!! That he was busy!!!!

I booked a cruise with BJ's back on February 25, 2015 and changed the 2nd passenger on the cruise itinerary twice and not once did they tell me that a passport was required for this cruise. I was advise to get a passport but that an original birth certificate with the raised seal and state ID would be sufficient. I got to the departure port on April 19th and met my family member there. We got to the port to check in and was told that she could not board without a passport at all. So I had to pay for a room in New Orleans and book her a flight to return to Arizona to get her passport then pay for another flight for her to fly to Aruba to meet the ship and board. This has cost me a total of $1500 and ruined our vacation experience because we had no other money to do anything at the ports of call.

Twice I bought tires for 2 different vehicles both with BJ’s signature tire warranty plan. Both were turned away. One for tire wear. Excuse low air pressure maintenance. The next one for 36k mile nullification and nail in middle of tire unrepairable. They look for reasons to deny coverage.

I rarely collect coupons but this once I did. The BJ's I shopped did not stock half of the 8 coupons I had. I had to go to Sam's, 2 miles away to finish my shopping. They have lost me. I spoke to a manager and was told, "We don't stock everything because we are new and small." Really.

I have been a customer of BJ's for many years and have had a rewards membership from the beginning. A year ago (February 2014) I applied for a charge card to purchase a new TV under a “no interest” promotion. I bought the TV, was very satisfied, paid off the balance with no interest. In November 2014 the card was transferred to a Comenity bank and the rewards program was changed. I noticed my rewards were not accruing on my account as they had in the past. I knew the program had changed so I decided to wait for the information to catch up in the system at the registers. After a month I talked to customer service in the club. They told me the new system was causing some problems with some accounts and to wait a few more weeks.

I have had a BJ's membership a few years but never received any saving books or reward cards. I'm tired of fighting with customer service many times many years about the things that the membership promises. On June 2014, the BJ's worker told me that they return to me reward cards for December 2013 and May 2014 that I never received. I have waiting for those cards until September 2014 but never received them. From Sep. 2014 to Dec. 2014, I had call to BJ's 11 times. I heard many explanations like they "sent it to me," next worker told "Nobody sent it to you, usually it takes 7-9 weeks to received those cards," and even some of them told me with rude tone they don't trust me because I always lose them and they will send its to BJ's location that I usually use, and she even doesn't want to hear my explanation that I live in small house and it impossible to lose them or there is nobody who can take it.

I applied for a My BJ's Perks (Cardholder Benefits. Enjoy earning MORE on most BJ's in-Club and BJs.com purchases; 10 off per gallon at BJ's Gas every day) This was done on November 10, 2014. Their policy stated that it would 10 day before I would get a card or a reason why not. On December 4, 2014 the phone number listed on the back of the paper I pick up at BJ's. I call and ask, "What's with the card?" The person on the other end of the phone ask for my name and address and the last four numbers of my SS number. She then came back and said that I was not in their system. She said that there was no record of me at all Comenity Bank. I told her that I had applied online and maybe it did not take. So I applied over the phone and was told it was in their system of Comenity Bank. This was on December 4, 2014.

I have been a group member of BJs for many years and always used their awards program. BJs changed to MasterCard last year which was not a problem for me. What I have found out by spending a lot of $s on that card, that as a group member I can no longer receive BJs Perks Awards!!! I was not made aware of this when the change occurred. I'm sure that many others are in this same situation. To me, this is borderline fraud and certainly deceptive. All my attempts to have someone from upper management contact have failed. I'm thinking about starting a social media campaign which may lead to some sort of class action.

BJ's discriminates against elderly. You do not find many elderly because of stupid coupon policy that BJ's said would end, but did not end. A wholesale price club with coupons for discounts is sick in principle. People look at their coupon books at checkout while others are waiting on line! If I want coupons, I could go to Shoprite, not BJ's. There is no organization at checkout. People wait on line without carts until someone comes with their cart, without any management, only chaos. But mainly the scanning of coupons and problems at checkout is why no one should join BJ's. A psychological and financial rip off.

I purchased eyeglasses. 3 months later I had to bring them back all scratched. No matter what I used they don't come clean. They charged me 35.00 to replace lens. Now I'm back where I started. I refuse to pay again. I've been wearing glasses since I was 5 years old. I have never had a scratch on my lenses. These are the worse quality glasses I have ever owned. I will never recommend BJ's to anyone. Horrible, horrible.

Yesterday, I purchased a TV for $999.99, which is supposedly $800 off the "regular" price. I was charged $108 tax, which is $48 more than I should have been charged. Seems that BJ's charged me for tax on the "regular" price (which it has never sold for, that is, it is a made-up price). How is this different than when ordering online? If I order a TV online that has an "instant coupon," the final tax on the TV is based on the final reduced price. When I purchase from Costco, the tax is always based on the price I paid, not the artificial price on which the discount is based. I recently bought tires at Costco and although I was given a substantial discount, I paid tax only on the amount I actually paid. I called BJ's corporate, and was told that they could issue me a $25 "goodwill" credit, but that's all they could do. This is certainly a good reason not to shop at BJ's.

I purchased a Handy Living Convert-a-couch sleeper sofa at BJ's online. My mistake was not returning it IMMEDIATELY, as I had to "make" the cushions by stuffing cheap "pillows" in covers to make this piece of crap. It is falling apart, the cushions now sink into the springs, and due to the fact that it is over a year old and/or not in "new" condition, BJ's will not back up the product. DO NOT BUT ANYTHING FROM BJ's online, go to Costco who has much better quality AND backs the customer for up to three years if the product fails to meet their quality standards. BJ's simply does not back their products.

Horrible experience. I changed my billing and shipping address before order was placed. Immediately after the order placed it showed incorrect shipping address. I called customer service right then, waited on hold for 5 mins. Explained situation to representative, she advised since I was so fast she couldn't even see the order yet and advised to cancel online. While on the phone with her, I did and confirmed it request was completed. She then advised to reorder. Order still charged my account and shipped. Now I have to work with incorrect address for the shipment to arrive! I cancelled 2 times online and twice with customer service. This is HORRIBLE.

The store in Ithaca, NY charged me tax on my item before the "in-club" coupon (their term, not mine) was used. I didn't notice until I got him and promptly called the store. I was told that it was legal and they let me speak to the manager. I explained to him that I had just shopped at Bon Ton, and used their in store coupon, Ulta Beauty, and just used their in store coupon, and Bath and Body Works and used their in store coupon, and not one of them charged me tax on the full amount. He told me that the stores must be covering the tax then. (fat chance) I then looked up the tax law in NYS. It states that if it is a manufacturer's coupon, you pay tax on the entire amount because the store gets reimbursed for the amount of money we got off, if it is an in store coupon, (which is said right on it) they do not get reimbursed, therefore, they cannot charge the tax on the entire amount.

I have Purchase pre-sale Black Friday Samsung 55 inch TV (LCD Smart TV). The price was indicated 599.99 (Sale Price) but where as actual Price is listed as 1199.99. Now when I went for check out the Sale tax associated to the merchandise was based on the actual Price: ($83.99 7% NJ). On my inquiry the Rep told me that I have to pay taxes based on the actual price but real question falls if you order same product through online, you will pay the taxes based on the sale price not actual price. Very unfair. I could have ordered online with free shipping and tax would be based on the sale price not the actual price. Raised this concern to the home office and got wired explanation indicating that online applies retail coupons where as physical store location has "Manufacturing Coupons," so based on that we decide how to tax it. So if it is manufacturing Coupons, you will pay tax based on the actual price (even though you have exact same product). If it is retail coupon you will tax based on the sale price and not the original price.

11/6/14 (time in 11:42, time out 12:10) I bought four Michelin tires for my 1998 Chevrolet Truck. I was very pleased with the tires and service. But the next day, 11/714 I cleaned the side walls and noticed a plastic nut cap missing looking closer (NO LUG NUT)!! I took off the hub cap with all the plastic nut caps. I could see the end of the tire stud threads are striped on about the last three threads. I checked all the lug nuts on just that tire and found another stud that the last two or three threads are damaged but the lug nut could be forced on.

They advertise car rentals from $4/a day. They even have a little chart that shows you the companies that have it. It says book online or call... I called and tried online. The rental co. stated they have no such prices. I called the co and corp office. They finally said, in Mexico, Cancun, Orlando, & Miami FL. bk states US and Canada. This was from corporate. That was told to me by ** @ 774-512-7400 ex **. I also have a recording of budget, telling customer service they do not have those rates. This is false advertisement and it is wrong.

Went into the BJ in Columbia, MD. Asked for an October coupon book looking for a specific coupon. She proceeded to ask if I forgot mine but was honest and said no, I was going to join but not sure what you offer. She told me about the deal for today. Anyway, she said with a one day pass, I could not use coupons anyway. Therefore, if anyone has the Lysol dispenser coupon from the October book, could you please pm me or email me please. Thank you.

They have come to the conclusion that I had save enough this year! So they won't send me my coupon book... I called the company, and they will not do anything about it.

My wife worked at Bj's in fairness hills, Pa, club 52, and after 3 years was fired for no just cause. They did not even dispute anything when she filed for unemployment, and did not have the decency to return a call! The fact that she was the only Jewish employee makes you wonder about the poor management and their treatment! A terrible place to work and this to an employee who helped whenever they needed it!

Not handicapped friendly. Never enough battery operated shopping carts available at any time of day. The very few carts that are there, are out-dated or in need of repair.

To the general manager: I went into a BJs for the first time yesterday in Cary, NC on Walnut St. because a friend gave me a coupon and my experience was terrible! The guy in a BJs uniform was at a PC helping the customer in front of me while I stood by and waited. But the the guy behind the counter with plain clothes who had no name tag or BJs badge on was fiddling around with papers and receipts. After I had stood in line for 4 minutes or so, I spoke up and asked the "busy" worker if he could give me a quote on a certain tire. He replied "sure." Well, why DID I have to wait in line that long when my tire was leaking air and I needed to make some quick decisions???!! No one even acknowledged me or let me know they'll be with me! So I threw the coupon in the garbage and after I experienced this sad customer service. Sales prices and discounts are everywhere and I'D rather go out of my way to shop where I'LL enjoy my experience. If you want to redeem yourselves, go ahead and contact me. Meanwhile, I'LL be immediately copying this to a couple of review boards!

I was recently offered the opportunity to join BJ's at my workplace. Buying a membership and Paying for the right to buy something seems kinda weird so I found this blog to hear about all the benefits. LOL.......I Spent about 5 minutes here and it sure Sounds like BJ's is a scam to me. Don't believe it? Read on people...

Me and my husband been ordering heroes from BJ's for the longest time. The last two times we've had bad experiences with the heroes. Went to pick up the hero yesterday. I ordered an Italian instead of an Italian, I don't know what I got. We had paid for it and then me and my husband looked at it and they put roast beef and Swiss on it. Where I came from no Italian has roast beef or Swiss on it. The box was ripped and so was where they put the tomatoes in. All I want is for people to do their job and get the orders right and for the people behind the deli to stop being lazy and do their job the right way and not give attitudes to their customers because that's how you lose them. If possible next time I order a hero if I can get a free one. This is ridiculous that it happened twice within three months.

Ordered my new frame and lenses back on Nov. 23, 2013. Told it would be 7-10 days. December 10, still not in, called lab, had to redo, will be expedited. Tried glasses on Dec. 12, were manufactured wrong. Sent back to lab to redo expedited order. Dec 18th, not done yet. 20 Dec told they would be here on Dec 23. Dec 23, lenses have not left lab!!!! So much for expedited service / customer service. Received refund, will now go to different store to get new glasses a month later...

On 10/7/13, I purchased a 2 pound pack of Mini Peppers at the Waterbury, CT BJ's store for 4.49. On 10/11/13, I purchased the same item at the Waterford BJ's store for 5.99. I protested and was told different areas have different prices, to which I replied, "How can a 4.49 item be upcharged by a 1.50 for to 5.99, when the stores are only 50 miles apart? I CAN SEE A 50 cents upcharge, but not 1.50. I was in the store to make other purchases but left and shopped at Walmart instead. This situation is not fair......

In January 2012 I purchased new eyeglasses at the BJ Optical that had just opened in Pittsfield, MA. I thought that I would try their services, as I have shopped in their stores for years. Approximately 1 month ago, I noted that the anti glare coating was peeling off around the outer edges of the lenses. I returned to the store I purchased the glasses. The technician at the optical desk stated the eyeglasses had a 1year warranty and it had expired. I have worn glasses for 30 years, have purchased them from Sears, JC Penney, and local optical stores. I have NEVER had peeling off of any sealant from a single pair of glasses. More than likely I will not get any response from my complaint, but I will never purchase another pair from BJ's, and I will discourage others from purchasing glasses there.

Worse experience ever, just picked up my eyeglasses, and the lady trying to fit them Did a horrible job. I'm so angry. Never again will I buy anything from BJ and I have been a customer forever. She didn't want to refund me the money and they look like very old eyeglasses.

I purchased a large TV from BJ's over a year ago. While at the register the cashier asked if I wished to purchase the extended warranty for the TV at the cost of $119. At first I was declined to which he added, "It's really great coverage. Even if you drop the TV in the parking lot it is fully covered." Last month a crack appeared in my TV and I filed a claim. They wrote "paid" on the claim information yet when I called then to ask when and how I would receive my refund I was told the TV was not covered. When I explained to them that the cashier told me the TV would be covered by any and all damage I was told that I was misinformed and that the only thing the policy covers is power surges. Talk about false advertising.

I went to my local BJ's Club in Deer Park, New York recently. One of the product sample people was handing out food. It was good so I asked for a jar. The edge of the lid cut me and the store manager didn't want to do anything. I suggested that they extend our membership for 1 year. They agreed, case closed. We now find out that they didn't extend anything. They gave me the answer that would shut me up.

On Yelp! website, I tried to post my reviews about my experience at BJ's Wholesale Club giving it an unfavorable review about their lack of friendly customer service. Of course, following their strict guideline policy about posting rants to a company would not be tolerated, I only said on my post that I felt like I didn't matter to them. I said words like not-so-favorable to their lack of kindness, and I understand that most of it had to do that I was laid off there. So I recently was experiencing the after effects and wounds resurfaced again for that experience. Of course, I never shared that info to Yelp! Community, but I feel so invisible and more so when they pulled out my post!

Perhaps some of you have seen the advertisements or received an email notifying you that BJ's has established a gold buying service. Based on what may be your positive perception of BJ's, you might think that they would be willing to pay you a fair market price for your gold. Wrong. Based on my calculations of earlier today, they are attempting to purchase your gold for about $1,023 per ounce! This is not a competitive price and in fact borders on robbery when one realizes that an ounce of gold is worth $1,573 and many reputable purchasers would be happy to pay you as much as 90% or more of this price. Shame on BJ's for this attempt to rip off their customers.

I tried to give BJ's the benefit of the doubt. My mama and I had been treated rudely on numerous visits. Today was the last straw. My mama is in a wheelchair and she also suffers from dementia. She had been treated rudely in the past. But today was the last straw. With my buggy full, I reached the register only to have the clerk say in a loud voice, "A disabled **." Needless to say, I left my buggy full and told my mama who is in a wheelchair that it was time to leave. Now, this is not easy for a daughter to swallow, but I bit my lip.

I went to the Middle Village, NY BJ's location. The cashier said nothing. She did not greet me or say thank you. However, her attitude spoke volumes. I tried calling to complain, pressed zero for customer service and received a voice message saying that mailbox is full and call back later. I sent BJ's an email directly and the cashier manager called me. She was not sincere. She just made excuses for the cashier. They need to learn customer service and manners.

I tried to buy tires. There was only one man in tire store, and he was installing tires. When the other worker came in at noon, I called and asked to set an appointment to buy and install 4 tires. He took my phone number and never called back. I went to Costco and was taken care off at once. Plus when checking out, only one register was open and self-serve. It jams after the first item was scanned. Every one of the self-serve check out lights are flashing as this happens to all. This is the Ft. Myers, FL store. I was given this membership but would never think of renewing. The staff all seem like this is their first job. Save your money and go to Costco - everything seems to cost less. They are friendly and value you as a customer.

I called the bakery department in the Coventry, RI store to see if it was possible to get/order 20 dozen cupcakes (green St. Patrick's Day cupcakes). I was told, "We still have the Valentines ones. I don't know when we'll get them." I was never asked when I needed them or offered any other help. I got my 20 dozen cupcakes from the Walmart next door. The bakery person there was more than happy to help!

BJ's online return policies are very restrictive and sometimes misleading. Specifically, I tried to return an item and due to the short time required to return this item, I neither received the promised credit adjustment or have any idea where the returned item is at this time. I sadly believe the returned item ($13) was received by their Houston, Texas return center and not reported until the 10-day required return policy had lapsed. This is no way to treat a longtime BJ's member and the response from their customer service department was no help at all. I have therefore decided to terminate my current membership when it expires and join Costco, which I have been told have very much return policies.

I am at BJ’s on the day after New Years and 8 out of 25 checkout stations are open. That's less than half, which contributes to the long waits in BJ’s. I shop at the BJ’s located in Pelham Manor, NY. I have been in the line for at least 10 minutes now and there are 2 more people ahead of me and 7 people after me. Why does this BJ’s allow the long lines to continue? On more than one occasion, I have waited in the line for 20-25 minutes, during weekends mostly. I am not pleased about this service.

I have had 3 devices now destroyed using BJ brand batteries. The first time was on November 26th. I was awakened by the sound of my alarm system; it had indicated that a window was broken in my dining room. I went and found one of my child’s toys was busted in pieces on the floor. It was using a 9v battery. A few days later, my son brought me the remote to my television because it was hot. I opened the battery back to find one of the AA batteries melted. The remote never worked again. Then it happened again on December 7, 2012 to another remote and had destroyed that one also. The batteries sizzle and spit out battery acid in all cases. I am in the process of replacing all my batteries. I have taken pictures of the remote and battery.

Basically, BJ's fired all their cashiers so upper management can make more money. They're saving all that money by not having cashiers plus not paying their benefits but we're still paying the same for groceries. Not only are we paying the same for groceries, we get to scan all our own items. Every time I go shopping, there's always stuff that won't scan, then you have to wait for an employee to come and punch the code in so it scans. As far as cheaper gas, it's a marketing scam. You still have to pay a membership fee, right? Well, there goes your savings. BJ's = Bull **.

BJ's collects any and all email addresses you give them and sends advertisements forever. I wrote to them asking that they stop. They issued an incident reference number and stated they would stop after 10 business days. They never ceased. I did this with three email addresses they had of mine from trial memberships. I got three incident report numbers; but none did any good. The advertisements were of no use as my trial period had expired and I could not use the advertised deals due to the expired membership.

I have visually scanned most product prices down the aisles of both sides and in the grocery department of two BJ's stores. I didn't pay much attention to the center section. Three years straight, I found very few items discounted enough to be worth the gas it took for me to get to/from their stores. I am a single individual and a miser; thus, I have pretty good memory of prices and stores that carry items I frequently use. The gas may be a good deal in your area. Some days, it is here. I use GasBuddy and often find better prices elsewhere closer to home and almost always at another similar discounter club closer to me. I never found out what brand gas or what additives are in it. The employees are good-hearted, friendly, positive people that often went out of their way to try to help me. No problems with employees.

We have been going to BJ's for at least seven years. At first, it was fine but as time goes on, we have always been unhappy from coupons saying one thing and then meaning another. Today, we went to get Propane as we have done for years. We went and dropped our tanks off and the guy said we have to bring the receipt to him before he could fill them. Really. We have never had to give you the receipt to fill them just to pick them up. He said, "That's what you have to do." I went to CS and asked about this and she said, "That's what we do." I told her for the past six plus years, we have never had to prove payment first. She said, "Yes, to pick them up." But we never had to shop and then wait to have them filled.

I purchased a 14k gold bracelet from BJ’s in Bel Air, MD. The jewelry tarnished and turned reddish. When I told the manager that the gold bracelet was defective, and that I wanted to return it for a store credit (not a refund), he refused and said the best he could do was clean the bracelet for me! This store does not stand behind their products. They would much rather see the consumer take the loss on a defective product than to issue a refund or credit. I tried to call the customer service number but no one would give me the name or phone number of a regional manager. Instead, they promise to make the complaint for you and call you back which they never follow through on. I called several times and was given the same story, and no one ever returned my call. I bought the bracelet because I liked it and it was a good price. Be forewarned! At BJ's, you get what you pay for and the managers have no qualms about ripping off their customers.

I am a long term BJ's customer. I attempted the use the self-checkout lane, again, for the millionth time and needed someone to un-jam it three times. The front end customer service rep came over and did not even acknowledge my husband or myself. She never even looked at us. The second time, we flagged the manager down and she proceeded to educate us as to how we caused the problem. BJ's needs to invest in some modern customer service training for their staff. Judging from most of the other comments on this site, customer service is a weak point for BJ's. You have no idea how many high prices and sub-standard equipment you could get away with if your staff had a clue about how to treat customers. If BJ's cannot provide self-checkout aisles that function without special treatment by the customer, they shouldn't have them in the store at all. Put some more actual staff on your checkout aisles instead of blaming the customer for lack of success using your sub-standard equipment.

I was very happy to use BJ’s in New Jersey 20 years ago. When BJ’s opened in Pittsfield, MA I was very happy to become a member. What I found? A lot of changes! Prices are very high. I can find much better deals in a local store without paying a $50 membership fee. They send me useless coupons. Why? I am paying a membership fee to receive the best prices, but not to clip hundreds of coupons! Gas price was only 3 cents lower than in the best gas station around. To break even with my $50 fee, I must pump 1,666 gallons per year and use gas to drive 20 miles to the BJ’s store. It’s gimmick. I decided not renew my card when it will expire - until BJ’s will return to his old proud name.

I ordered something and was expecting a shipment. It never shipped out. The online status was empty, no tracking available. I called customer services and was told that they don't know what happened but will get back to me after they contacted the warehouse where it's supposed to shipped out of. I never heard back. I called again, same thing. This time, supposedly she put it in as "urgent" and again nothing. Now, 10 days later, still no status update. I called again, same **. I got so pissed off, I had to cancel the order and order somewhere else, after they wasted almost two weeks of my time.

I was visiting BJ like 2 weeks ago, decided to become a member. I really think it's a nice store, great selection and it's close to my place. Today, on 05/10/12, I decided to shop around in the store and I was looking for some kitten food. I didn't find the right one but I wanted to spend on something else if I'm in the store already. I find this beautiful plant for $14.99. I even took pics and sent from the store to friends, relatives how nice a plant I found. The happiness was gone in 10 minutes. I saw a line at the registers so I just decided to walk with my purchase to customer service. There were 2 workers and only 1 customer, so I didn't feel uncomfortable to ask the customer service if I can use my change to pay. She was asking me if I'm serious?! I would like to use my change. I had $19 all together and about $15 was in quarters. She was telling me I have to go to my bank. I said, "You are my bank." I mean I'm a customer; that's how I meant.

I get the monthly coupon booklets very late every month. The coupons are just about all you get for your yearly fee. This month they are so late I have missed 1/2 the booklet expiration dates. I called customer service and they said, “Too bad for you.” They accused my mailman of not delivering them, of sitting on them - that's what they call customer service. They would not even send me a booklet. I will never sign up again and would tell anyone else: don't bother. It’s not worth it at all. It’s a waste of money for the yearly fee.

Today, I went into my BJ's wholesale store and purchased 10 items. I had 3 coupons for 3 different items. When I got home, I looked over my receipt and once again, noticed that they charged me 6.5% sales tax on the original cost before coupons then they proceeded to charge me 6.5% sales tax on each coupon total. I noticed this the last time I went to BJ's, but I was not sure how this worked. I never get charged tax on the total after every coupon used. What is the point of the coupon then when I am charged tax on the total after every one? I don't think this is correct or proper.

On March 28, 2012, I noticed that BJ's Wholesale Club gas regular price here in Richmond, Virginia at Starling drive is $3.819 a gallon. The same day I look up at Costco Wholesale Club was only $3.739 a gallon for regular gas. Then I also compared a crate of diet coke at BJ's which was $10.17 for 36 cans but Costco was selling the same kind only for $8.59 cents. BJ's is getting very expensive and I've given a feedback to their customer service to explain the detail and they were so rude. They told me that I should cancel my BJ's membership if I am not happy with their product. They hang up on me before I could even explain to them in detail. I hope people notice this complaint and boycott BJ's Wholesale Club.

The terminals are not back lighted and are almost impossible to read. In addition, they are frequently located so low I cannot read them. Several stores have back lighted their terminals, e.g. Home Depot. This makes my shopping experience much more pleasurable.

My wife is disabled and left her walker cart at the entrance of the store. She switched to the store's battery cart. When I went to pick up her walker to place it in my car a BJ employee followed me and yelled at me requesting that I return the walker to the store. This was outside the store and in front of the crowd.

I bought a pair of glasses from BJ's. I was having trouble getting the correct prescription that suited me. I asked and was told no problem, they will work with me. I spent $252 on glasses that I can't wear. I did have the lens changed twice but the eye doctor could not get it right. The person at BJ's suggested I try lined bifocals. They put the line way too high up and I hate the line now. I have no mid-range vision so I can't see the PC screen. They told me if I wanted to change back, I would have to pay again. They didn't even refund me from where I paid for the progressive lens.

I purchased a laptop & paid for it at the register. I took my receipt to the customer service to pick up the item. There I was told the item was not in stock. Since I'd already paid using a debit card I was told I would have to do a return, which I promptly did. It is more than 24 hours later and the amount of $425.39 has not been credited back to my bank account.

I tried to buy eyeglass frames at a discount from BJ's Wholesale. I was told by both the BJ's Optical Dept, who is not really BJ's, and the store manager that I would have to pay full suggested retail for the frames unless I purchased an entire pair of glasses from BJ's Optical as they are an outside contractor. Even though the sign says BJ's Optical, it is not really BJ's. Why is it advertised as a wholesale club that requires a membership fee? It sells its name to outside contractors that don't care about members or the fee they pay for the promise of wholesale prices. The service and the attitude were terrible. I had a similar experience with the tire department that was also an outside contractor and not BJ's.

I have been contacting BJ since my regular membership started in August 2011, since I have not yet received their MemberSavingsBook. The coupon book is the main reason that I join BJ. Over the phone, BJ's customer service was no big help. They kept telling me that I should be getting the coupon book 2 months after my membership started. But this is Nov. and now BJ said another month. What give? I believe this is a serious form of deceptive trade practice since this so called policy is neither posted anywhere in the store nor at their website.

BJ's is charging an additional 6% tax on their propane sales. Propane is taxed like gasoline, per gallon, and is already calculated in the price. When I spoke to the manager, (Kathy) she offered my money back. I checked 2 weeks later and they are still charging this tax. This is the BJ's store on Rte 2, in Pasadena Md.

We were shopping there for about an hour and when we went to checkout, the cashier said that they cannot accept "Debit" cards at this time. OK, well we were paying with "EBT" or "SNAP" whatever you want to call it. They suggested that I pay with a Credit Card, and I said "I am on Food Stamps, why would I charge it to a Credit Card?" I didn't like the answer from the "Head Cashier" so I asked to talk to a manager.

I had 4 Michelin Hydro Edge 99T placed on my 2006 Nissan Quest in April 26, 2011. I'm in the military. So, when I relocated to MD, I went into BJ's and complained something was wrong. BJ's told me to get new brakes and new rotors. I did. The pulling of the wheel when I brake, skipping of the engine when I try to accelerate, and the gas mileage reduction from 28.4 to 17.7 drove me back to the store. Before I could get there, my back tire blew out on me. Progressive towed me to BJ's. Dan didn't want to honor my road hazard insurance. I had to call the corporate office to get him to replace the tire.

Several weeks ago, I attended an open house job fair for a new BJ's Club that was scheduled to open here in Burlington, North Carolina. I was interviewed by a BJ's employee named Ryan (possibly mid 20's) who reviewed my application and asked me several quick generic questions regarding preferred work schedule, etc. After no more than five minutes, Ryan abruptly ended the interview. Even though I was formally dressed, clean-cut, no piercings, tattoos nor facial hair, well qualified for any full or part time position, had expressed my desire to professionally represent the company and provide the highest level of customer service to BJ's customers, as well as co-workers, I never even received consideration due to the "Have you ever been convicted of a crime" box that I honestly checked "yes" on the application.

I purchased a pair of prescription eye glasses on 7/07/11. When I went for my first fitting, I noticed that I could not see properly. The zones for my progressive lenses were not in the proper place. The tech took them and did something to them, and I tried to read the chart again but I could not. I said I would wear them for a couple of weeks and see what happens.

I bought two packages of meat and fish from the meat department section of BJ's Wholesale Club. Both packages were extremely old and discolored but they were dated as if they were fresh. I complained about the rotten meat and fish but all the meat department manager did was put it back on the shelf.

I received a promotion by mail to apply for a BJ's Visa credit card, that included a $25 rebate that will show in my first statement. I didn't get it in my first statement, and neither in the following ones. Talking with costumer support, I was told that there is no $25 rebate in the records of promotions sent to me and I should fax them the form, which I did.

I bought my 42PFL7422D/37 TV, at BJ's, on October 2009, for $1,200. The TV doesn't work anymore (no sound and picture), for less than two years of service. I was happy with Phillips products, as a matter of fact, everything in my house is made by Phillips. I am a loyal customer until now. I will never buy any electronic product made by Phillips. For the amount of complaint posted on Google, they have serious quality issues.

I have shopped in BJ's, and in some of its different locations, for quite some time now. In the beginning, I enjoyed shopping there. The managers were good to the workers and customers; and things were clean and running smoothly. In the last couple years, however, I (and many of my friends and family members) have become disgusted with the way the stores have slipped in cleanliness and respect of its employees. I am appalled at the way the employees were treated by the management in these stores. They are treating their help like slaves. I have heard nasty comments toward these employees by the upper staff, when it seems these childish outbursts are not the least bit warranted. I have watched while these poor employees are overworked and underpaid (big surprise, as this is all too common in these big places).

I ordered an item on May 22, and I tried to cancel the item on May 23. FedEx picked up the item from BJs on May 24, and now, BJs is saying that I have to pay for shipping, even though I canceled the item before it was ever shipped. I now have to pay for shipping on an item I am not going to be getting. Seems like a scam. I feel robbed and taken advantage of.

I am appalled about the latest Free 60-day trial membership ad used in Raleigh for BJ's. Of all the ** that could have been used to represent your store, you used an ** woman with a "rag" around her head, looking her worst. I suppose business that was suppose to mean that they cater to "all classes of people". But I am certainly sure that there are plenty of ** females that shop at BJ's surely they could have picked someone that would have represented ** in a more positive light. It seems that every time ** are portrayed, it is always in the worst light possible. I'm really surprised at this advertisement and it did nothing to make me want to join this club.

I've got a bunk bed as a Christmas gift for my kids in December 2010 from a relative who purchased it from BJ's Wholesale Club. Not even a month into the use, the bed frame support, which is made from warped wooden planks, started to bend. Both top and bottom bunk wooden snapped--two planks on top and the bottom broke. Between the bed and my kids who both weigh less than 50 lbs. (the maximum weight of bed and the child is no heavier than 100 lbs.), the top maximum weight said 165 lbs. Clearly, my kids are less, and they do not jump or play on the beds. I'm very strict on this, it just gradually warped and snapped after I've visually inspected both planks.

I bought 2 iPods. I had issues with both iPods so I returned them both. The manager on duty understood the reasons for the return and approved the return. I did not get to even listen to the iPod. The LP manager then accused me of damaging the items with water and they were not the same products she sold me. They definitely were the same products. I did not want to return the iPods, but after all the issues, I gave up on trying to get the items to work. I spoke with iPod directly and they advised me to do the returns. So I did.

I purchased 4 Michelin tires that cost me $880 and within 5 months and less than 4500 miles, my front tires were bald. The back brand new (still with nipples on them), I noticed the wear all of a sudden and brought the vehicle (2005 Trailblazer) back to BJs. They told me, without looking at the vehicle, that it was because my car was out of alignment. I asked how they knew and why would this happen in such a short period of time? They said, "sorry, you should have gotten an alignment". I asked to speak to a manager and was told that I was talking to the manager (she was very young) and she had personally looked at the tires. She said, "sorry, there is nothing that we can do. Goodbye". I emailed the corporate and was told "sorry for your experience, someone will get with you to resolve this issue". One week later, no response from anyone. This is how they treat their members. I have been a member for 15 years.

I am a frequent shopper at BJ's in the Campcreek market place I have filed complaints before to the stores managers about a buggie boy / gas station helper by the name of Shontorio .He is rude, loud, very unprofessional. His pants are always sagging showing his underwear. He's always on his cell phone using profanity. If you ask him for help, he says that's not what he gets paid on Christmas eve. I saw him in a verbal argument with what looked like a customer as she was getting in her SUV using language that was unfit for anyone to hear while other workers was trying to pull him away from the lady's SUV. I didn't bother to talk to the managers this time because I have in the past and nothing was done. If there was another BJs closer to my home or work, I wouldn't even step foot in that one only because of that one employee.

BJ's Wholesale is the only one in the city of Tonawanda, NY. I received my laptop for a birthday present in 2008. I am a very basic user; I only surf the net. I do not download music, movies or anything else and have nothing but crash problems. 15 yrs later, my Dell home PC is still going strong. But a few years later and almost $900 later Gateway stinks I want another computer. I have emailed them to no avail, no response whatsoever. I get it. They don't give a ***. Thank you, Gateway for a piece of ***. I would never buy anything with the name Gateway and neither should anyone else. If there's ever a class action suit, I definitely want in. I feel horrible that my mom spent that kind of money for something I cannot use, after many crashes, and now nothing. It's just dead. Someone please help, this is totally not fair to the consumer. It is not fair that Gateway is making a fortune and not having to make good on the *** they are robbing us for, why are they not being held accountable? Lesley

I purchased the floor model LC225SSX Sylvania 22" class LCTV on 8/20/2010 with the understanding they would find and mail me the instruction booklet and remote. I have called twice, once speaking with Nate the so-called manager but to no avail. They say they are having trouble contacting Sylvania or wherever they purchase it from and I am leaving messages for a return call. I am receiving nothing and have not, as yet, been able to use my new TV.

Customer service at the BJ's in Farmingdale, NY is disgraceful. I would like to voice a complaint against them. On Wednesday 9/01, my friend and I purchased gas at BJ's, filling my car while using her membership card. I used my debit card to pay for the purchase of $38.15, and it was approved at the pump. I then went into BJ's, made purchases with, and renewed my membership card, again, using my debit card which was approved at the point of sale.

It's always hard to get any assistant from any one in the management flied. There is always out of date products (meat, snacks, & drinks). Price's are marked wrong, things are out of stock. Most of the time there one to no cashiers that are open. Gas price's aren't really priced lower then places around. But most of all, like above the management is just bad there. No help at all.

The BJ's store at this location in Mechanicsville, VA - near Richmond, VA is really going down.

I purchased an outdoor play set for $699. It included shipping to my residence. Prior to its arrival, I found the exact same set at Wal-Mart with free in-store pick-up, for $499. It would have been a savings of $216. I called BJ's and they would not honor the lower price. Also, if I canceled, it meant I had to refuse shipment of the first and pay over $200 in shipping fees. I feel really ripped off!

BJ's card companies has alleged fees that were disputed and underlying charges that were real were paid in full. BJ's cc continued to hold accounts open charging fees and interest on the disputed charges. They have attempted "threats to collect" and reported large amounts of charged off nonpayment. Use BJ's at your own risk as ethics are non-existent . BJ's blamed the cc but they made minimal attempts to assist in my complaints. They reported on my credit as bad debt at ten times the original disputed charges. This isi the only blemish but given bankings general problems, it was enough to cause problems with my credit.

My complaint is about a Sylvania TV that I purchased 9 months ago at BJS Store. I do not understand why my TV is not working when nobody touches it and I live by my own. My TV never turns on. This is not right. I do not have even one year with this TV. My question is if you can replace it.

I have purchased a glass frame "Fendi" from BJ Whole Sale Club at College Point, NY 11356 for $179 plus tax total $195.92 on 11-19-2009 (I've receipt) and I paid $20.00 for my eye examination. I paid David Vision for making the lens for $150.00 (the regular cost for the prescription lens cost about $350.00 to $370.00) as this was my first time use the David Vision insurance, so I got a discount and only paid $150.00.

I have been a BJ's member for 5 years now. On 07/11/2009, I went to pick up something. As I got to the counter when I tried to buy my beer, I realized that I had left my ID. So I called home so that my son would bring it. I waited 35 to 40 min. for it. Another employee that knows me asked if I needed help and I explained to her my situation, know I am way above the required age, born in 10/20/1976. Once I got my ID, I went to check out.

I placed an order for an air conditioner on 6/26/09. Shipping method 3-4 days. It is now 7/10/09 and my order has not been shipped. I have been calling for an update, they have none. The excuse is that they cannot get in touch with the manufacturer, Amana. The supervisor, Elaine, tells me that calling in every day will not change the status and I am not helping the situation by calling every day. This is rude. She should not be a supervisor for customer relations if this is her attitude. I explained that when they say 3-4 days shipping time and two weeks have gone by and they don't even know the status, that is false advertising. Her answer was, "We'll call you when we have an update." She also commented that everyone who has ordered an AC from them is having the same problem. Her attitude is awful and to tell a customer not to call, this is wrong. It is not a customer's problem that they cannot get in touch with their vendors, but customer service is making it my problem. Or are they not getting my order status because I have been calling?

I joined BJ's today, July 01, 2009, and was double billed for an item. I discovered this before I left the store and stood in the same check out line as the error occurred and was told that it must have rung up twice and I would be required to go to customer service to resolve the issue. No apologies were forthcoming at customer service either. I got a full refund for all purchases and club fees at that time. Please be cognizant of the double charge practices at BJ's. Consequence: Time wasted at BJ's that cannot be recovered.

Last Friday, 4/10/2009, my girlfriend and I signed up for a membership at your E. Setauket, NY location. We purchased 2 buckets of cat litter, a case of water and a container of coffee, which totaled to $42.63. There was a coupon for $200 off of the coffee, which then brought my total to $40.63. We checked out using self-checkout. The self-checkout was not accepting the coupon for some reason, so I swiped my debit card, entered my pin, the transaction went through, but the register froze up and not dispensing a receipt. After the management came by to assist, they insisted that the transaction never went through (even though the screen said $0.00 balance). They swiped my card again. So I was charged an additional $42.63.