BJ's Wholesale Club Reviews

Terrible customer service, they drafted $129 from my account on a membership that had already been canceled for a year then dispute the charge saying they never took it and clearly they did! Send them a screenshot of the charge. Still nothing!!!

I was put on hold multiple times. I was told by a Customer Service representative "you choose to sit out there", then put me back on hold and no one picked the call back up. I called 5 times in total. I was transferred to online pickup and no one picked up. I was told the online manager Tierra would help me, she never did. Sam came to curbside to repeatedly say "orders are canceled in 24 hours", regardless of me sharing that I called on Saturday and asked if my order could be held until Sunday and was told yes. Horrible experience! I sat for 40 minutes trying to resolve the issue with no support or assistance from "Customer Service" where you are positioned to provide service to customers. They were extremely disrespectful.

I went to BJ's to get groceries because they had an offer to buy $150 worth of groceries and receive 50 cents off of my next gas purchase. I asked at the door how long it would take for the discount to be applied at the pump and was told about 15 minutes. When I returned 3 hours later the pumps did not reflect the discount and I was told that I would need to go to customer service. I went to customer service and was told I could not have the discount because I had only spent $153 on groceries.

Ordered new Michelin tires for our Acura MDX at the Chambersburg PA store. I’m very fussy and the wheels were perfect and had original tires and untouched since new so I took 2 pics of each wheel prior to tire mounting. The hamfisted ape in the tire dept scratched all 4 wheels AND broke a TPMS monitor. BJ’s management shuffled me around, ducked calls and finally referred me to their corporate insurer “Sedgwick.” They simply refused the claim even though there are cameras above the tire machine showing them doing the damage. 5 months later I turned in a comprehensive claim and Erie had it settled in 36 HOURS! Erie has sued Sedgwick and they refuse to pay the claim. Sedgwick forces insurers to sue them to get out of claims! DO NOT DEAL WITH THESE HACKS AT BJ’S TIRE! BJ’s managers don’t care!

Apparently This Company does not want customers. I have attempted to purchase a set of tires for over 3 hours on their website. I am a member but I had to buy them through the website to get a certain deal. After numerous calls to customer service (who was very helpful) and having to cancel my order numerous times due to the website choosing the wrong STATE AND STORE TO INSTALL MY TIRES IN, I finally had an order placed. I printed my receipt and confirmed it on my e mail. Two hours later I get a something must be wrong with my order message. My order was rejected and points that I had (ALMOST 75 DOLLARS) WAS NOT THERE when I tried to reorder as the website asked me to. NEVER AGAIN!!!

I purchased new glasses from BJ's in Pasadena in August of 2024 for a cost of around $550. I certainly regret that decision. The glasses I had previous to the ones acquired at BJ's were over 5 years old and still in excellent condition and the frames were directly mounted to the lens, the same as the BJ glasses. However, the BJ’s glasses started to get fine cracks around the one lens where the frame was mounted. I stopped by the store today and the result was “can’t do anything about the problem.” I added a little super glue to hopefully delay any further cracking until I can get new glasses at another supplier. Suffice it to say, I strongly recommend not utilizing BJ’s optical services. The quality is apparently not adequate for the cost of the merchandise and follow on support doesn't exist.

We made a Order of same day Delivery. We did not receive our order of food. We called BJ'S and spoke to customer service and Management. Stated the Driver said they delivered our food but did not. We informed them we Have a Video Camera And NO ONE DELIVERED OUR ORDER. They did not compensate us by redelivering and we have not heard back from BJ'S. We are Senior citizens and extreme weather conditions need our items. VERY DISAPPOINTED AND WILL NOT USE THEM EVER AGAIN. Very Poor Experience.

I just want to renew my membership at BJ’s and last year I got the basic membership the lower feed one and when I walked up to customer service, the lady said oh you qualify for the next level which is a black card that gives you 2% cashback I said if it’s free, I’ll take it. I just want to renew my new BJ’s membership and the gentleman told me it’s going to be $120 now that’s just to shop in the store. No merchandise and the only way I could get out of it was canceling the entire membership. If BJ’s is going to do that to somebody who’s been shopping there for 20 years then I think it’s time I go to Costco so beware all of you who take that free upgrade to the black yard because once the time comes to renew, they’re going to want to charge you double of a basic membership. They obviously do not appreciate long-term clients or they would not do this to them.

This place sucks! Prices are not what you can expect in a membership retailer club of this size. Quality, and freshness of produce is low. Didn't buy any of their meat, so I can't comment on it. Their website is not updated. Came in looking for a specific item that was listed available for the location, but turned out they do not have it. Prices on eggs surprised me the most.

The Bjs in Fairfield Ct has become increasingly racist. The irony about it is they are using our own ** people to do this from the cashier to the guys at the door. I've been with bjs for over 12 years but I believe it's time for me to take my money elsewhere. Tell me why the person at the door check my goods, claim I have 21 products and only 19 on the receipt. This took him almost 5 min to check. Customer service check and found only 19 products. Why is Bjs racially profiling in Fairfield Ct. Don't they know we have our own money. The most disappointing is that it's our own ** people that's doing this and we wonder why we can't grow as a race. We are our own downfall.

I would like to give a heartfelt thanks (sarcasm) to the deli manager Sean and the whole deli staff at the Hampton, Va BJ’s. While in the store, I was advised that an item was out of stock that clearly stated IN STOCK. I had to order the item through the app and RETURN to the store to pick it up. This is the very reason shoppers choose COSTCO over this establishment. With FIVE workers in the deli, they would rather lie and say an item is out of stock, negating what their APP states. I now wish I pushed the issue while I was there, so they would have to look me in my eyes after such a frivolous lie being told.

My wife and I go to BJ's. Get membership. The black card highest one they got. Said pay for this card and we get deliveries and stuff can be shipped. We order and they don't deliver to us. Said it was too far which is BULLSHIT. Don't believe what they tell you.

I just renewed my Club+ plus membership online and Calvin was absolutely fantastic! Please give Calvin a raise! He truly deserves it! He assisted me in renewing my membership and answered all the questions I had. If you ever need to chat with a member online I highly suggest Calvin! Great dude!

We recently bought 4 new tires that were on sale. I also needed 4 new tire pressure sensors installed. I called prior to my appointment to make sure they had them in stock and could replace them when they were installing the new tires. I was told they had them in stock. Day of appointment, however, I was told they did not have and would have to order them in. Supposed to be in by the end of December. January 6th, I still didn't hear from them. Made a special trip to BJ's to check on it. They lost our contact info and apparently never ordered them. Said they could order them to be in by the end of January. I told them to just forget it, I'll go elsewhere. Customer service in the tire department is terrible.

He take money from two person for one membership. Customer service on desk front want help, just provide phone number. In system keep debit card without permission. He charge my husband and my son but my husband don't have membership. I cancel membership same day and don't recommend this store to nobody. 100 times is better Sam's Club and Costco.

I ordered items online for same day delivery. When they did not arrive even an hour beyond the estimated delivery time, I called the store. When I told the customer service person why I was calling, she asked me to hold. After 10 minutes she had still not returned to the call. By that time the store was getting ready to close which, I am sure why she never came back to the call. She was anxious to leave and, I'm sure didn't want any problems muddying her departure. This is what customer service looks like at BJ's?? I will not be renewing my membership and will be going back to COSTCO. How dare they treat customers like this.

Ordered a TV online. Took a month to arrive from Miami to Jupiter, FL. Arrived damaged. Screen shattered. Totally unusable. Horrible customer service. Still waiting for BJ's to decide what they are going to do.

I recently used the optical center. What wonderful experience! Carole helped me and was so warm and helpful. She took her time helping me get glasses and contacts. I would definitely go back there. She made the whole experience effortless and I'm very satisfied with the whole process.

We are Instacart shoppers and have shopped there for years and today when we were there and needed help and asked a women named katherine and she gave us attitude asking if we are a spark shopper and that they can't stop what they are doing and help customers find things. Was very rude and unprofessional.

This rating is for the customer support phone line. Absolutely terrible experience. My modular couch arrived with a damaged section, and I immediately sent photos and requested a replacement piece. Instead, I was told I would need to bring all three modular pieces back for a full refund. I explained that the couch had already been delivered and only the damaged section needed to be swapped. They then claimed they didn’t have a replacement — which was untrue, as I could clearly see it in stock on the website.

Tried ordering two items, one of which I needed for tomorrow (Thanksgiving!) When my husband went to pick them up at the scheduled time, they said our order had been cancelled due to being placed more than 24 hours previously, which it had NOT. I called and spoke to the manager, who called back later and told me the order was cancelled because the items were not in stock--no notice to us re. this. LONG drive wasted--crappy service!

Actually liked BJ's, but their customer care after a botched stock/online order is horrible. Standard BS responses that never answer the question. Ordered item in shown in stock for pick up and was canceled next morning. With a chance to reorder Identical item # and description at a new sale price that was $300 higher than non sale price posted the night before.

I place a order online, for delivery, generally when I do this I get messages confirming every step. Yesterday it was horrible, so I called customer service at the store, explained what was going on. Was placed on hold, this happen three times, the last lady that got on the phone said I needed to contact the help desk. I asked for the number her reply was, "Well I don't know. Use Google," I asked for the manager. Some guy got on the phone which was the first person I spoke to earlier and he said my order never left the store… So 2 hours on the phone now, "The store is about to close. Have a nice day," and hung up!

I received great service at BJ’s Tire Center in Nashua! Quick, friendly, and professional staff. Jonathan was amazing, he was super helpful and helped me pick the right tire for my car. I highly recommend! I’ll definitely be coming back.

My online ordering experience was really bad. Every time I tried to checkout with the cart, it would ask me to sign in again. I called their customer service and he was on the line as I checked out again. After several minutes, it would let me check out, but it defaulted to my old address and I didn't notice because of the previous frustration. Now, my product has been sent to my old address and BJs customer service won't do anything about it. As I try to contact the new owners of my old house, I have promptly cancelled my membership. It doesn't save me enough for their yearly fees, anyways. Good riddance!

I never get all items ordered AND the only way they deliver to the correct door is if I withhold the tip until they find me. EVERY TIME I tip in the app they leave the delivery and old place instead of following the instructions given.

After obtaining my full name, address, a phone number I was told they also needed an email, just because apparently. This to me seems to me to be discriminatory. I am glad however that BJ's is doing so well they are able to turn customers away.

Bought cold cuts from BJ's in Manahawkin NJ. Brought my stuff home. Went to eat it. It was disgusting. Moldy meat. I spoke to the customer service rep. Told them that I had to drive back & I want some sort of compensation for my time & gas. He said they don't do that. I called & asked to speak to a manager. Was put on hold. No one ever answered. I drove there the next day & got my money back. The guy in the deli should never have sold this. He didn't see it? I don't think so. He just doesn't give a damn about quality. LOOK AT THE ATTACHED PIC!

BJ’s Wholesale Club Needs to Modernize Customer Service Practices. It’s disappointing that BJ’s Wholesale Club does not honor any price adjustments without an original paper receipt. Even if a customer provides a photo of their receipt, a copy, or their membership ID, they still refuse to help. In today’s world of advanced technology, this policy feels outdated and inconvenient. Most modern retailers can easily verify purchases electronically through membership accounts or email receipts — yet BJ’s continues to rely on outdated systems that create unnecessary frustration for loyal members.

BJ spends a lot of money with advertisement to try to get people to join. People have to have the Capital One credit card to get the discount on Gas. My "card" had the wrong membership number on the credit card so I was NOT getting the discount - The ONLY reason I buying gas there and remain a member. Capital hands down has been the WORST credit card I have ever had in many decades. First, I do not get their statements. One may be the post office, but on a regular basis, I think it is Capital One. Capital One claims to have also sent a new credit card - never got that, risking my credit. AND Capital One even charged me a LATE Fee because I paid after 5:00 pm. on the CORRECT payment date. Capital Once had the audacity to tell me it was in the fine print of the literature they send with the credit card. Worst Credit Card, and because BJ is linked to THAT credit card, BJ has become a TERRIBLE deal. I rarely go there and NOT worth it.