BJ's Wholesale Club Reviews

I ordered items online for same day delivery. When they did not arrive even an hour beyond the estimated delivery time, I called the store. When I told the customer service person why I was calling, she asked me to hold. After 10 minutes she had still not returned to the call. By that time the store was getting ready to close which, I am sure why she never came back to the call. She was anxious to leave and, I'm sure didn't want any problems muddying her departure. This is what customer service looks like at BJ's?? I will not be renewing my membership and will be going back to COSTCO. How dare they treat customers like this.

Ordered a TV online. Took a month to arrive from Miami to Jupiter, FL. Arrived damaged. Screen shattered. Totally unusable. Horrible customer service. Still waiting for BJ's to decide what they are going to do.

I recently used the optical center. What wonderful experience! Carole helped me and was so warm and helpful. She took her time helping me get glasses and contacts. I would definitely go back there. She made the whole experience effortless and I'm very satisfied with the whole process.

We are Instacart shoppers and have shopped there for years and today when we were there and needed help and asked a women named katherine and she gave us attitude asking if we are a spark shopper and that they can't stop what they are doing and help customers find things. Was very rude and unprofessional.

This rating is for the customer support phone line. Absolutely terrible experience. My modular couch arrived with a damaged section, and I immediately sent photos and requested a replacement piece. Instead, I was told I would need to bring all three modular pieces back for a full refund. I explained that the couch had already been delivered and only the damaged section needed to be swapped. They then claimed they didn’t have a replacement — which was untrue, as I could clearly see it in stock on the website.

Tried ordering two items, one of which I needed for tomorrow (Thanksgiving!) When my husband went to pick them up at the scheduled time, they said our order had been cancelled due to being placed more than 24 hours previously, which it had NOT. I called and spoke to the manager, who called back later and told me the order was cancelled because the items were not in stock--no notice to us re. this. LONG drive wasted--crappy service!

Actually liked BJ's, but their customer care after a botched stock/online order is horrible. Standard BS responses that never answer the question. Ordered item in shown in stock for pick up and was canceled next morning. With a chance to reorder Identical item # and description at a new sale price that was $300 higher than non sale price posted the night before.

I place a order online, for delivery, generally when I do this I get messages confirming every step. Yesterday it was horrible, so I called customer service at the store, explained what was going on. Was placed on hold, this happen three times, the last lady that got on the phone said I needed to contact the help desk. I asked for the number her reply was, "Well I don't know. Use Google," I asked for the manager. Some guy got on the phone which was the first person I spoke to earlier and he said my order never left the store… So 2 hours on the phone now, "The store is about to close. Have a nice day," and hung up!

I received great service at BJ’s Tire Center in Nashua! Quick, friendly, and professional staff. Jonathan was amazing, he was super helpful and helped me pick the right tire for my car. I highly recommend! I’ll definitely be coming back.

My online ordering experience was really bad. Every time I tried to checkout with the cart, it would ask me to sign in again. I called their customer service and he was on the line as I checked out again. After several minutes, it would let me check out, but it defaulted to my old address and I didn't notice because of the previous frustration. Now, my product has been sent to my old address and BJs customer service won't do anything about it. As I try to contact the new owners of my old house, I have promptly cancelled my membership. It doesn't save me enough for their yearly fees, anyways. Good riddance!

I never get all items ordered AND the only way they deliver to the correct door is if I withhold the tip until they find me. EVERY TIME I tip in the app they leave the delivery and old place instead of following the instructions given.

After obtaining my full name, address, a phone number I was told they also needed an email, just because apparently. This to me seems to me to be discriminatory. I am glad however that BJ's is doing so well they are able to turn customers away.

Bought cold cuts from BJ's in Manahawkin NJ. Brought my stuff home. Went to eat it. It was disgusting. Moldy meat. I spoke to the customer service rep. Told them that I had to drive back & I want some sort of compensation for my time & gas. He said they don't do that. I called & asked to speak to a manager. Was put on hold. No one ever answered. I drove there the next day & got my money back. The guy in the deli should never have sold this. He didn't see it? I don't think so. He just doesn't give a damn about quality. LOOK AT THE ATTACHED PIC!

BJ’s Wholesale Club Needs to Modernize Customer Service Practices. It’s disappointing that BJ’s Wholesale Club does not honor any price adjustments without an original paper receipt. Even if a customer provides a photo of their receipt, a copy, or their membership ID, they still refuse to help. In today’s world of advanced technology, this policy feels outdated and inconvenient. Most modern retailers can easily verify purchases electronically through membership accounts or email receipts — yet BJ’s continues to rely on outdated systems that create unnecessary frustration for loyal members.

BJ spends a lot of money with advertisement to try to get people to join. People have to have the Capital One credit card to get the discount on Gas. My "card" had the wrong membership number on the credit card so I was NOT getting the discount - The ONLY reason I buying gas there and remain a member. Capital hands down has been the WORST credit card I have ever had in many decades. First, I do not get their statements. One may be the post office, but on a regular basis, I think it is Capital One. Capital One claims to have also sent a new credit card - never got that, risking my credit. AND Capital One even charged me a LATE Fee because I paid after 5:00 pm. on the CORRECT payment date. Capital Once had the audacity to tell me it was in the fine print of the literature they send with the credit card. Worst Credit Card, and because BJ is linked to THAT credit card, BJ has become a TERRIBLE deal. I rarely go there and NOT worth it.

BJ's tricky advertisement for $15.00 to have a membership one time, once they have your $, you don't qualify. I wasted my time yesterday subscribing and they stole my $ too. I'll sue them for being thieves.

I do most of my shopping at BJ's. Bulk shopping makes sense. Yesterday I was in Stop and Shop. I like bulk shopping especially with meats and poultry since I clean everything when it comes to fat and skin before freezing, and because I do have an upright freezer. I read the other reviews and one in particular caught my attention. The person mentioned an issue with his/her ebt cards and something about online shopping. If a retailer accepts this card for payment, the card can only be used to purchase food for human consumption (yes unfortunately that might even be candy) so that omits everything else including convenience fees.

I purchased tires from the BJ's located at 7260 Bell Creek Road, Mechanicsville, VA a couple of years ago. I had problems recently with the valve stems on the wheels. The problem was corrected at an independent auto repair facility which I paid out of pocket. I wrote a letter to BJ's customer service headquarters in Marlborough, MA. In about a week's time, I received calls from customer service HQ as well as from the local BJ's manager. My out of pocket costs were refunded. I would say that this was GREAT customer service response. Thank You BJ's.

BJ's in Commack has horrible customer service. I get a renewal for $15.00. They won't accept it so I agreed on $20. My original sign up with them was on 7/31/2022 I believe. The day I renewed it was 9/30/2025. I called them up when I got home and my expiration for the year says 7/31/22. I said I just paid you for a yearly renewal. They said we can give you $5. I said no i want the year, they agreed and said ok it will expire on 9/30/25. I sign on a few days later, call them and it's still set for 7/31/22. They said oh we can't change that. I said great This company is such a rip-off with poor customer service and a bunch of liars. People check your expiration dates when you renew. I can't be the only one this is happening to.

I checked my account today and BJ automatically went in and charged my account for renewal. I have a had my membership since 1998 and I have never, ever signed up for auto renewal. I always went into the store once I got the renewal notification. My membership renewal is $120 but they charged my $155. They never offered a reason why this happened, just said they put in the refund request. I am going to try Costco's now as they seem that they put that on my account. I am wondering if anyone else had this happen.

Online purchase of outdoor furniture has become a nightmare. Delivered late, and damaged. Packaging said contact manufacturer for replacement and never heard back. In store customer service gave me 800# because I bought online. First person I spoke to offered me a credit and I accepted it. Waited 3 months for it and never appeared. The second reps were unhelpful and rude and believed I returned the item, which I did not! Canceled my membership.

BJ's will do everything they can to prevent a purchased item from being returned. I am severely disabled and purchased a new HP laptop to replace a 5 year old Lenovo still working but with a shot battery. If I wasn't so disabled I would have taken the Lenovo for replacement of battery. It certainly would have been easier and less expensive. The new computer does not turn on. Bjs will only email me a label which i cannot print because there is no room on my desk that sits side by side with my bedside, or I'd have one. They refuse to mail me a label or even instructions on where to return it so I could ask someone to do me a favor.

This is the most frustrating store I have ever been in! I’ll be going back to Sam’s club. ASAP! Since I’ve been a member, I have gotten home and checked my receipt to realize that I did not get sale prices. The last time I went in there, I scanned the things as I was shopping, but it kept signing me out and I had to keep getting another code from my email. I had one coupon clipped for $2.50 off and the associate couldn’t figure it out either and I got frustrated and just let them have my $2.50. I’ll be returning it tomorrow! NEVER AGAIN!

I am writing to express my extreme dissatisfaction regarding an order placed on August 23, 2025, for a Nintendo Switch 2 System (item cost $534.99) as a gift for my son. Upon arrival, the box, which had BJ's red tape, contained only a can instead of the ordered item. I immediately contacted your customer service and spent over 30 minutes on the phone explaining the situation and emailing pictures. I was informed that I would receive a response within three business days. However, within 24 hours, I received an email instructing me to dispute the charge with my credit card company. I am deeply concerned about why I am being told to involve my credit card company when this issue originated with an order placed directly with BJ's.

I am deeply disappointed with BJ's. I shop at the Warrington BJs and have for years. Last week I was delivered or picked up bad watermelon 2 of them. Today I cut my watermelon and there is mold inside. I brought it to their attention the first time. This time I had to share because if an older person or someone with bad vision eats one of these because they can't tell it is rotten, they will get sick. Not right.

I tried to use my EBT card for same-day delivery online, and BJ’s locked my transaction and refused to process my payment. This was the same card I’ve used before without any issues. Instead of resolving the problem, BJ’s left me with no explanation and no way to get the groceries I needed. What makes this worse is that BJ’s claims this is “protection” for customers, yet when my funds were actually stolen in the past, there was no protection at all. Where was the security then? I will NEVER purchase another BJ’s membership after this experience. If BJ’s advertises that they accept EBT online, they need to make sure their systems work and their staff are trained to support customers instead of shutting them out.

Ordered 3 full sets of 4 tires (12 tires in total) which were on sale buy 2, get 2 free. Shopping cart showed the promotion was applied (total $1267.38), but after completing checkout, was charged full price for all 12 tires ($2315.32). Contacted BJ's customer service, they will not honor the sale price, and refuse to refund the difference.

I love BJs. I do recommend BJs to others but buyers beware stay away from the AT&T representative inside the BJs store. However AT&T is in your Villages store ripping off your customers. The AT&T representative stopped me and told me if I renewed my service with them my bill would drop down to $67.76. They lied. My bill is $106.67. When I called them multiple times and asked them about it they told me it’s a glitch in their system that is accidentally doubling the trade in phone credit and that there is nothing they can do to help me. They are not honoring what they are selling to the BJs customers. I spoke to several managers and got no satisfactory results. I will not be renewing with them again after this contract is over. Just wanted to let you know that they are doing this to your BJs customers.

I was told by a manager as long as the doors are open, there will be a cashier on duty. I don’t work for BJ’s and I pay a membership to shop there. It has happened several times before, no cashier open. The internal problem should be resolved immediately. Everyone don’t use self-checkout. I don’t like leaving the store without the items I chose and I don’t think the employees like putting them back in the freezer/cooler/shelf.

2 coupons were clipped from the app from my phone as my daughter was shopping while I was home. 1 coupon was honored, the other was not. My daughter is a member under my membership. She went to customer service to resolve the issue. She was told that she had to have the app on her phone to resolve it. So, she downloaded the app. Then, she was told that in order for the coupon to have been honored she would've had to use my membership number. What?! If this was the case, why was the other coupon honored and every other couponed prior when she's used her membership card when I've clipped coupons from home previously?! Furthermore, you had her go through the trouble of downloading the app just to tell her this?! Yes, I'm posting a negative review because if you don't know why this happened, you need to say so... period!!