BJ's Wholesale Club Reviews

BJ's tricky advertisement for $15.00 to have a membership one time, once they have your $, you don't qualify. I wasted my time yesterday subscribing and they stole my $ too. I'll sue them for being thieves.

I do most of my shopping at BJ's. Bulk shopping makes sense. Yesterday I was in Stop and Shop. I like bulk shopping especially with meats and poultry since I clean everything when it comes to fat and skin before freezing, and because I do have an upright freezer. I read the other reviews and one in particular caught my attention. The person mentioned an issue with his/her ebt cards and something about online shopping. If a retailer accepts this card for payment, the card can only be used to purchase food for human consumption (yes unfortunately that might even be candy) so that omits everything else including convenience fees.

I purchased tires from the BJ's located at 7260 Bell Creek Road, Mechanicsville, VA a couple of years ago. I had problems recently with the valve stems on the wheels. The problem was corrected at an independent auto repair facility which I paid out of pocket. I wrote a letter to BJ's customer service headquarters in Marlborough, MA. In about a week's time, I received calls from customer service HQ as well as from the local BJ's manager. My out of pocket costs were refunded. I would say that this was GREAT customer service response. Thank You BJ's.

BJ's in Commack has horrible customer service. I get a renewal for $15.00. They won't accept it so I agreed on $20. My original sign up with them was on 7/31/2022 I believe. The day I renewed it was 9/30/2025. I called them up when I got home and my expiration for the year says 7/31/22. I said I just paid you for a yearly renewal. They said we can give you $5. I said no i want the year, they agreed and said ok it will expire on 9/30/25. I sign on a few days later, call them and it's still set for 7/31/22. They said oh we can't change that. I said great This company is such a rip-off with poor customer service and a bunch of liars. People check your expiration dates when you renew. I can't be the only one this is happening to.

I checked my account today and BJ automatically went in and charged my account for renewal. I have a had my membership since 1998 and I have never, ever signed up for auto renewal. I always went into the store once I got the renewal notification. My membership renewal is $120 but they charged my $155. They never offered a reason why this happened, just said they put in the refund request. I am going to try Costco's now as they seem that they put that on my account. I am wondering if anyone else had this happen.

Online purchase of outdoor furniture has become a nightmare. Delivered late, and damaged. Packaging said contact manufacturer for replacement and never heard back. In store customer service gave me 800# because I bought online. First person I spoke to offered me a credit and I accepted it. Waited 3 months for it and never appeared. The second reps were unhelpful and rude and believed I returned the item, which I did not! Canceled my membership.

BJ's will do everything they can to prevent a purchased item from being returned. I am severely disabled and purchased a new HP laptop to replace a 5 year old Lenovo still working but with a shot battery. If I wasn't so disabled I would have taken the Lenovo for replacement of battery. It certainly would have been easier and less expensive. The new computer does not turn on. Bjs will only email me a label which i cannot print because there is no room on my desk that sits side by side with my bedside, or I'd have one. They refuse to mail me a label or even instructions on where to return it so I could ask someone to do me a favor.

This is the most frustrating store I have ever been in! I’ll be going back to Sam’s club. ASAP! Since I’ve been a member, I have gotten home and checked my receipt to realize that I did not get sale prices. The last time I went in there, I scanned the things as I was shopping, but it kept signing me out and I had to keep getting another code from my email. I had one coupon clipped for $2.50 off and the associate couldn’t figure it out either and I got frustrated and just let them have my $2.50. I’ll be returning it tomorrow! NEVER AGAIN!

I am writing to express my extreme dissatisfaction regarding an order placed on August 23, 2025, for a Nintendo Switch 2 System (item cost $534.99) as a gift for my son. Upon arrival, the box, which had BJ's red tape, contained only a can instead of the ordered item. I immediately contacted your customer service and spent over 30 minutes on the phone explaining the situation and emailing pictures. I was informed that I would receive a response within three business days. However, within 24 hours, I received an email instructing me to dispute the charge with my credit card company. I am deeply concerned about why I am being told to involve my credit card company when this issue originated with an order placed directly with BJ's.

I am deeply disappointed with BJ's. I shop at the Warrington BJs and have for years. Last week I was delivered or picked up bad watermelon 2 of them. Today I cut my watermelon and there is mold inside. I brought it to their attention the first time. This time I had to share because if an older person or someone with bad vision eats one of these because they can't tell it is rotten, they will get sick. Not right.

I tried to use my EBT card for same-day delivery online, and BJ’s locked my transaction and refused to process my payment. This was the same card I’ve used before without any issues. Instead of resolving the problem, BJ’s left me with no explanation and no way to get the groceries I needed. What makes this worse is that BJ’s claims this is “protection” for customers, yet when my funds were actually stolen in the past, there was no protection at all. Where was the security then? I will NEVER purchase another BJ’s membership after this experience. If BJ’s advertises that they accept EBT online, they need to make sure their systems work and their staff are trained to support customers instead of shutting them out.

Ordered 3 full sets of 4 tires (12 tires in total) which were on sale buy 2, get 2 free. Shopping cart showed the promotion was applied (total $1267.38), but after completing checkout, was charged full price for all 12 tires ($2315.32). Contacted BJ's customer service, they will not honor the sale price, and refuse to refund the difference.

I love BJs. I do recommend BJs to others but buyers beware stay away from the AT&T representative inside the BJs store. However AT&T is in your Villages store ripping off your customers. The AT&T representative stopped me and told me if I renewed my service with them my bill would drop down to $67.76. They lied. My bill is $106.67. When I called them multiple times and asked them about it they told me it’s a glitch in their system that is accidentally doubling the trade in phone credit and that there is nothing they can do to help me. They are not honoring what they are selling to the BJs customers. I spoke to several managers and got no satisfactory results. I will not be renewing with them again after this contract is over. Just wanted to let you know that they are doing this to your BJs customers.

I was told by a manager as long as the doors are open, there will be a cashier on duty. I don’t work for BJ’s and I pay a membership to shop there. It has happened several times before, no cashier open. The internal problem should be resolved immediately. Everyone don’t use self-checkout. I don’t like leaving the store without the items I chose and I don’t think the employees like putting them back in the freezer/cooler/shelf.

2 coupons were clipped from the app from my phone as my daughter was shopping while I was home. 1 coupon was honored, the other was not. My daughter is a member under my membership. She went to customer service to resolve the issue. She was told that she had to have the app on her phone to resolve it. So, she downloaded the app. Then, she was told that in order for the coupon to have been honored she would've had to use my membership number. What?! If this was the case, why was the other coupon honored and every other couponed prior when she's used her membership card when I've clipped coupons from home previously?! Furthermore, you had her go through the trouble of downloading the app just to tell her this?! Yes, I'm posting a negative review because if you don't know why this happened, you need to say so... period!!

Opted out of auto renewal and BJs just turns it on again without your permission. I use this account for bill payments and only keep in there what I need to pay them. As well I was given a Veterans discount when I joined but they charged regular price for the renewal. They as well keep the employees that could possibly help with the issue at hand insulated from the members so as to avoid making refunds of stolen money in a timely manner.

I ordered contact lenses in May. I never received them. The package tracker tells me every day they will be delivered TODAY. Customer service is a joke. They will not let you speak to anyone who can actually help you. It is "escalated" and the response is generic and unhelpful. Nothing is resolved and I am out 300 dollars at this point. I am beyond livid at the way they hide from concerns they create. I will never use BJs for services again and I will not renew my membership.

On May 6th 2025 at 11am while visiting Watching NJ Bj's entrance turned into parking lot and hit pothole that burst my front driver side. Parked car into handicap space. As us got out saw tire was flat, had not begun shopping yet. Went directly to customer service desk. Ask for manager. I got day supervisor instead. I told her what happened she didn't ask surprised. Said someone will take look at tire. After about 1 hr back-and forth, manager "came out and said to me I looked at camera and said I drove in like that...he lied! I said, "Show me." He couldn't find my car on camera. I submitted a signed written claim. He said someone will get in touch with me. I waited a few weeks. Got email from insurance company Sedgwick 1 month later. That said Retailers will get in touch with me. My car when damaged was 2 week old 2025 so I purchased a new tire after all this car is new.

My experience with Bj was terrible, purchased a 50 inch Roku Television, price was unbeatable, well it didn’t last 24 hours after I brought it home, My mistake was throwing away the box, but not aware that it couldn’t be replaced, I have my receipt, and placed it from my credit card, but they said without the box nothing could be done.. So I’m making payments on something that I don’t have, I’m pretty sure something could have been done about me losing my money, but they treat it like (who cares)… Never ever will I purchase electronics from there again, very bad experience😡

BEWARE OF GAS SCAM! I selected regular and was charged for premium! Clerk said they have had problems with the pump accidentally hitting premium without customers knowledge! He said there was nothing he could do! I spoke to a manager in the store and she said nothing could be done. I asked for at least a credit or something and they could have cared less. As a consumer, I am tired of being robbed. I cancelled my automatic renewal membership and will just continue with Costco.

I ordered 3 cases of Sunkist pop. All 3 cases the cans were busted. I contacted Bj's online, sent them pictures and everything. They said they could not issue me an exchange to come to the club. I needed the pop for the holiday, It's not fair that I can't get a refund or response. I don't have the time to go to the club. I am at work. This is not right!!

I called customer service requesting a refund on a withdrawal they had made in my account for membership without authorization. I was assured it would be refunded. A week has gone by and still no refund. Made another call. The rep I talked to said it in fact had not been refunded. She assured me, once again, I would get refunded. I have to wait another seven days. Poor customer service and not truthful! I do not intend to ever renew my membership.

Bj's fraudulently charges your credit card for membership without your consent or knowledge and refuses to remove the fraudulent charges, beware of your credit card charges. BJ'S CUSTOMER SERVICE AND INSTORE STAFF BLOWS.

Review Title: Serious Concerns About Chicken Quality – Please Investigate. I’m a regular BJ’s customer and I usually shop every weekend. However, I’ve had repeated issues with the chicken products, particularly the bags of chicken breasts and wings, and I feel it's important to bring this to your attention. A few weeks ago, I bought chicken wings that were completely black and spoiled. Then I bought chicken breasts that looked yellow, and once thawed, they had a strong, rotten smell.

My Mother-in-Law was a longtime member but was too infirm to shop there the last few years. Her account auto-renewed to her credit card. We just moved her out of State to be near us and attempted to cancel her membership. BJ's absolutely refused to cancel her membership unless she physically walked into the store to cancel the membership in person. So, fair warning if your thinking of joining. My wife was finally successful after multiple phone calls, escalating to higher ups, and pulling the Power of Attorney card. Good riddance.

Bought a patio set that had to be assembled. It was not what I expected as to quality. Chairs wobble because they are supposed to rock. After purchase I stopped and sat in their display and the chairs were the same. You almost think you are going to fall over or backward when sitting in them. Then within two weeks they reduced the price of set by $200 obviously because of poor quality. They knew I couldn't return the item because it was no longer in a box and in original condition. But would not even make a price adjustment.

This company by far has the most deplorable level of customer service I’ve ever seen in my entire lifetime. They never actually solve a problem. They just send out continuous emails talking in circles about how they’re going to solve the problem, but they never actually get there. Why they even pay these people is beyond me and absolute waste of time and money. Run the other way from this horrific company.

I WOULD LIKE CORPORATE TO REACH OUT TO ME DIRECTLY. Today is my 2nd online order for delivery (in total, aw), and I've noticed what I consider to be a sneaky little fraud going on with the system and the tips. The 1st time I HAD THE DRIVER steal all my meat and snacks, sped away before I could get her attention. I complain and nothing but a refund for my missing items. Not only that I notice the system wanted to give the driver almost $50.00 tip, I changed to $30, or so something. I see the next page after confirming it said 50.00 again! I couldn't even stop the tip or get that refunded, guess surveillance isn't handy anymore.

Prices posted are sometimes incorrect. Items will ring up and scan at a higher price. Very deceitful, and it has happened to me several times. I have brought it to the store's attention, and their attitude is nonchalant. So many people who have not noticed have gotten taken. Compare prices on the app to actual posted prices - some of them will surprise you with the differences.

We went to the customer service counter at the Brooksville Florida BJ's. They were very pleasant. However, when we got inside the store, it wad a completely different story. I had two separate incidents where employees were pushing their carts with stock on them that, if hadn't stopped, would have hit me. Neither one apologized. The produce department was of poor quality with many items being non-edible.

I was charged for a membership and I don't even live in an area where there is a BJ's. I called while my charge was pending on my account and was told that they couldn't do anything about it because they couldn't see it on their end. No way to look at "new Memberships". I find that hard to believe. In any case I got an email saying they could not issue the $60 refund and I had to do the work and cancel my debit card, have it reissued and anything that is an auto-payment on this card I have to go and update my payment info. I just did that when my name changed and it was a nightmare. Since I was headed out of town I decided that I should wait so I would still have access to my funds. Lo and behold, there was another $20.00 charge today. I called the bank and for now I am locking my card until I get back in town.

They renewed my membership even though I canceled it months ago. Can't get a hold of anyone that knows anything.... They just hope you give up I'm sure. I hope they get sued for this business practice. How is this not THEFT, taking money from my account without my permission?

BJ's Paramus worst place of employees. I was at self checkout & the employee rude for years & never helps or takes awhile helping ** people. I ring the assistance button ignores me. She made me wait & walked away. Screamed out to excuse me. Paramus cancelled my membership lying saying I used bad words because they knew I was going to complain & they supported their workers. Membership wants me to go beg the store to reinstate my membership. Beware customers. They are not nice & supports their staff. Horrible company. They won't give my money I paid till Sept & my rewards I earned. That ** representative has been rude to me for years. Never helping me even though I press the button & helps others who don't press the button.

I can't say many good things about BJ's. Prices increase significantly when you choose shipping and you also pay the shipping fee! This is insane. And I pay a yearly fee to have this? I wish there was a Costco in the Mechanicsville area because I would go there instead.

For weeks the employee stated that the propane was down so I called the manager and he said he never heard that and he will check. I spoke to another worker and he said it's fine, it was never down. So obviously the guy with a beard and piercings didn't want to fill bottles. I went there and he filled my cylinders and several seemed light and the ones with gauges shown that they were not filled all the way. He said that there is a problem with the gauges. I took them to the propane company 1 block away and they checked the weight and gauges and said that they were all not filled all the way and the ones without gauges were ½ filled and the gauges were fine. DO NOT GO THERE...if you are close to Ocean Twp, go to Seaboard on Kings Hwy. They refilled my cylinders for free.

We went to the jersey city location as we do a couple times weekly due to living across the street. Upon leaving my son (autistic 7 yrs old) was stopped to search his bag - after a less than ten minute visit to get 2 items. He left shaking asking, "Mom what did I do." !!!! The bag obviously contained his school materials as we are NOT thieves!! The security guard proceeds to tell me not to get an attitude - my son was scared - there was another way to approach him if that was a policy / procedure!!!! He said to me people shoplift all the time!!! You stop people if you have due cause not because you feel like it. Called manager - no answer of course!

I would not recommend buying furniture from this BJ’s. I ordered this movie room set for a Christmas gift for my husband. When it came a piece was missing and the legs were broken. I’ve been calling and emailing and no one is helping me. Send the pieces or send a new set. It’s not rocket science. For some reason they choose not to respond or help me with the broken furniture they delivered.

The frozen chicken for sale was rotten with a foul smell and blue color. Even inside a sealed package the product was labeled emitting spoiled juices that was recomposing. Bad chicken has a food borne illness or salmonella.

Here's the story. I looked up a item online. It said not available, so I ordered it at website. I then found it in the store so I tried to cancel. Not allowed after 10 minutes. Then I am charged for shipping too. Here's some fraud going on. No one add tax on shipping charges and no one charges full tax on retail price like they do. All charge tax on the selling price so I no longer buy retail items from them that are available on sale. I have no idea why they have this policy in place as it turns off a educated shopper and is it legal???

Today me and wife went to BJs store in Norfolk, VA. While we were at parking lot and was about to enter to the store we couldn’t find any available cart. We would like to buy more items but we decided to buy just six bottle of AÇAÍ Juice because we cannot carry large items without a cart. When we were at the register and my wife was paying the items that we bought I saw a cart from the close register that no one is using it. I asked the cashier if I can take that cart because the six bottles of AÇAÍ are heavy for me to carry and those bottles were too cold to hold. However the cashier didn’t grant our request and didn’t care about the items even she knows those are heavy to carry. She said that she need the cart but when we were on the line waiting our turn to pay those items she‘s not even using it. She only said that she need it when I asked for it.

Never really had too much to complain about with BJs until today. Went through the typical waiting in line for 30 minutes because they never really have more than 1 live cashier in the building. When I select to pay with my Capital One BJ's card I was pleased to see that I had 60.00 in rewards to use. I of course selected "Yes I would like to use my rewards." Much to my chagrin the light of the self-serve kiosk immediately started to blink and was notified to wait for a team member for assistance. This is when I learned that BJs had changed their policy for using earned rewards. I was told that they needed to have manager check my ID and approve the use of my earned rewards.

This is for BJ's home delivery service that costs an extra $50 on top of the regular membership cost. BJs will say that they are giving you a refund for an item you didn't receive, but in reality they are planning on you to forget that you requested one. It is at least a 2 call minimum to actually receive your refund. I will not pay for that service again, as the instacart shoppers pick the worst of the fruits and vegetables. Never again.

My wife and I both have BJ’s cards. Different numbers on each card but both for the same account. Recently BJ’s had a coupon to clip – offered $10 off with a $100 purchase. I clipped the coupon but BJ’s would not honor it despite my $100 purchase. I contacted customer service – this was their answer: “The purchase was made by the household member, but the coupon was only for the primary member. "$ off any purchase of $x or more" type offers are generally targeted to a specific member and not shared.” I pointed out that there was nothing on their website stating this and that the coupon was not from a publication directed to a specific member. Altogether a very bad experience. I don’t like to be cheated and that’s what I feel about this situation.

Purchased a sound bar system and the item was in used condition. Contacted customer service and nobody cared. It was like they already knew they were selling renewed products, as new. I have also been waiting 5 weeks for a set of snow tires. Tried to sell me 3 mountain peak all weather tires as snow tires last week. I wouldn't put up with BJS at all if it wasn't for free change overs. I would cut my BJ's membership card into little pieces if I didn't save 150 a year on change overs. If I don't get the snow tires soon I will do just that. The wine sold at BJ's is horrific. It would also be nice if they sold top-tier gas. BJ's is 1 mile from my house and I am driving 9 miles to fill up where top tier gas is available.

I went to pick up my curbside order today. Sat in my car for 20 mins the app was malfunctioning and I couldn't put in I was waiting. After talking to 3 CS employees they said someone will be right out. I waited another 10 to 15 mins before I went in side to get my curbside order. Wasted over 30 mins before I went inside. The lady at the desk acted like it happens all the time. Meantime they asked me more questions about my order no one ever said we are sorry kiss my butt or nothing. I will shop for what I need from now on. Very poor service from start to end. If I could give them a negative 5 stars I would?

I would double charged for one of my purchases and do nothing to help knowing people are waiting in long lines for a long time. Elaina is a rude manager in the Quincy, MA store especially the way she interacts with you, no wonder why people pick Costco over BJ's.

I brought my car into BJ’s to get 4 brand new tires for the price of almost $1200 and they damaged my taillight then act as if I did it, but when I asked to see the report that the service guy had actually on the car before getting the tire service done on the car. It only listed the three things in which I knew about the car but it did not list that my taillight had been broken out.

I would like to give a shoutout to Hank and Jason in the meat department at the New Castle, DE store. They are so attentive to their department and customers. I recently needed 14lbs of beef cubes and got what I needed with a smile and made sure it was what I wanted. You don’t run into many people in the retail business that are so courteous and helpful as those two are. BJs could use more employees like Hank and Jason.

We purchased a Samsung TV on July 27, 2024 as part of a 15% cash back promotion. We have yet to receive our cash back after several phone calls. We were told on Oct 2 by a Marvin ** there was a 'glitch' in their system and we will see the cash back in 72 hours. After talking with 3 different people today, getting the same runaround as all the other times, we still do not have the 9% cash back. My next letter is to the BB to see what we can do. I would have never bought the TV without the promo, didn't 'need' one but thought it was a good deal.

I ordered online: toilet paper and coffee, they sent a child's play station. They will not send the correct items until the wrong item is picked up to return. Say they will then issue refund. I have repeatedly said I just want the items ordered. Have talked to three Customer care reps who say they are following procedure and will refer to someone above them. I even received an email saying they put out a call tag to pick up the three items I was returning. The three items I did not receive. That shows they are not listening. The company is large enough that they don't care about Customer care, even when the mistake is obviously theirs.

I ordered an item from BJ's and before it was even delivered a mailer came out showing a cheaper price. I've requested a credit for the difference, but they refuse. I emailed the CEO at the following email: **. So far, no reply. I cancelled my membership, very short-sighted on the part of BJ's customer service... They lost more money than the $70 credit I was asking for!!!

I am just wondering if anyone has reviewed the French Vanilla coffee pods? Although they are supposed to, they do not work in my Keurig K-Supreme. At this point I have purchased reusable plastic pods so I can take the coffee out of BJs pod and put it in my new reusable pods. It has something to do with the looseness and material of the top of the pod. I have a receipt. I've been trying to scan it. My laptop is telling me to Restart my computer but I will lose this review. So I shall have to attach the receipt to a 2nd review.

Staff other than a few exceptions are a bit on the unprofessional side. I'll continue shopping more at Wegmans and Sam's Club rather than BJ's. In fact tomorrow I'll be asking for my membership fee to be credited back to me.

Ordered a sectional sofa from BJ’s website said shipping was white glove delivery in 14 days. It is now past 31 days and I have still not received my sofa with no customer service support. Sofa arrived at shipping destination and they can’t deliver due to a computer glitch between the manufacturer and the delivery company RPM.

I recently moved to PA, which has a BJ's store nearby, I thought that the idea of paying a yearly membership would give access to the lowest prices. However, 1) they are not the lowest prices in the area, especially if one of the locals has a sale, and 2) They require that you clip coupons....? What's the sense that you have to clip coupons on their site? Isn't the membership enough for them to give you the lowest price? Load these coupons automatically! I clipped 260 coupons to assure that I got the prices they advertise but never give you, if you do not pay attention. Overall they force you to buy mass quantities of goods that you may never use. Food waste is a serious problem in the world, and these practices are forcing you to get pounds of produce or meat, that will go bad unless you are feeding an army. The dates are not extended because you buy mass quantities, and if you buy frozen anywhere else, the difference is negligible.

I am so disappointed in this place. I’ve had to bring so many things back because they went bad before the expiration date. Sick of the coupons I clip. Never being applied and all the baiting and switching. Brought something back to the Pensacola store and the customer service rep and the manager were rude and dismissive. I also hate that they gave automatic renews on their membership so now I’ve changed that but I’m stuck for 10 months. When you spend $600- $800 per month on gas and groceries, you would think customer service would be a little better. Also was told we could only use our points if it’s over $20. We had $18.90 and they would not let us use it.

BJ's online is terrible. They bait and switch prices. Tell you something is on sale and not honor the price at check out. Plus their prices are higher than competitors. I attempts to purchase an iPad that was selling in stores for 199. They charged 320 even with the online portion saying they will charge 249. Very disappointing.

I love BJ's normally but their tip request for the delivery driver is ridiculous! We are great tippers for great service. They added tip before you check out suggested 10%. If you’re not paying attention it’s already added in, you may not realize. We tipped $47 thinking the delivery person would bring in apartment. This didn’t happen. If you read their description it states door delivery. We figured there’s no way they will just leave at the door, especially if we are home. We ordered a mattress and box spring. The driver literally took off the truck and left at door. Why in the world are we tipping for just getting there. Thank goodness we didn’t pay 10% as they suggested, worried they would do just that. Shame in BJ's. They have great prices just don’t tip the driver.

Watch for your points! I had my points stolen in location I have never visited. It could have happen only that an BJ's insider has done it. Had a hard time and a lots of runarounds to get it back. The website doesn't work, you can't submit complaints via website.

I picked my order at BJ's today. The total on my receipt with tax is $79.87. I was charged $91.85. This is not the first time this has happened. No explanation. My coupons came to $11.00. This is not acceptable.

I wish to fair I didn't deal with a rep directly but was directed to the website to order my Midea mini fridge. Like most appliances or electronic equipment it can fail! I love this fridge and up to a 1 hour ago it worked great! I bought it in January 2024 and today's date is July 2024. I called Midea who told me to call BJ's who told me they could do nothing about it and I had to call Midea back. BJ's!!! You screwed up! We come to you for peace of mind and reliability and truthfulness. I have never been to BJ's review before but after reading quite a lot of them I now know BJ's doesn't care! My best recommendation is to shop at Sam's or Costco. Maybe they are more about the client!

We are a non-profit organization where expenses are managed, Some of our members, who are BJ's members, buy supplies for our museums. We tried to file for a tax exempt status and were told we would have to open a BJs business membership and add members that are buying at BJ's for a fee of $30 each. So much for a corporation helping a small non-exempt organization.

When the Lavergne, TN store opened in 2023, memberships were sold prior to the opening. Sales agents misrepresented the store and did NOT answer questions honestly. Prices are UP TO 25% off retail grocery stores - this means SOME prices are lower, but most often about the same, and sometimes even more. I was personally told they carried the ALL the same brands as Kroger which was a lie - they carry SOME of the same brands. BUT BE ESPECIALLY WARY OF ONLINE ORDERS!!! I did an online order for pickup. I WAS CHARGED A HIGHER SALES TAX RATE THAN WHAT WAS ALLOWED! Sales tax for Lavergne, TN is .0975 and I was charged .1122.

We just found out that BJ’s Wholesale Club has been charging us $55 every June 1st for 4 years for a membership that we thought had expired. We thought that you had to request to renew with them, which is the way that it used to be. We haven’t used it for 4 years. They will refund only this year's charge, but, we are really annoyed with them! I would not recommend them to anyone, ever!! I guess they make a lot of money from unsuspecting people who never check their credit card accounts!

To the AMAZING supervisor or assistant supervisor Ms. ** and her AWESOME team (Blake, Olivia and Rakesh) at the BJ’s located on Gallery Center Drive in Mooresville, NC. Thank you ALL, for your help with my Apple Pay issues today! You’re a true definition of GREAT customer service and I appreciate you! Again, Thank you!

Tried to log into my account on Bj's website more than half a dozen times today. The website is a disaster and does not work. Trying to cancel your membership online is a total scam. Trying to turn Easy Renewal off as they suggest does not work!! In desperation called customer service 800 number and spoke to their representative, Dillion. Very curt person and finally got him to stop my renewal. Hope this works! Recommendation - Stay the heck away from Bj's!!

I attempted to purchase a membership (I shouldn't have due to the fact that Bj's member harassed me previously and i swore id never go back) but because the membership was only $20 at the time, I thought my father could use the card for himself. Something went wrong with the system & I was overcharged x3 totaling $64+. I've called customer care 3x now, waiting for my reimbursement. Please don't ever use your card through Bj's. you'll be waiting painstakingly for it to go back onto your card. I already contacted BBB to write a review and I see I am not the only one with this SAME exact issue. You don't even save money through Bj's. most of their prices are the exact same as Walmart or other sellers. Save yourself the hassle & go elsewhere.

DO NOT SUBSCRIBE TO SAME DAY DELIVERY. After multiple orders that were not handled properly, the final straw was when -- and not for the first time -- the delivery person ignored the CAPITALIZED instructions, which caused exactly the problems I was trying to avoid. I called BJ's corporate four times to request a prorated refund of my delivery subscription fee, and each time was promised that I would be called back within three days -- and never did. Yes, I saved 'case numbers' and names -- and at this point it's just not worth the effort anymore. I've been a member for many years, and clearly am not valued, There are plenty of other warehouse store options.

On May 5th 2024 I was charged $55 for membership renewal. After that I called several times and every time was given different time required for refund. On June 11th I called and was not given any new information about the refund. I was promised to receive a call from the manager within a couple of hours which did not happen. On June 12th I received an e-mail with the statement that the refund will take 14-21 days starting on June 3rd not May 10th. Same day I received an e-mail asking to allow additional 3-5 days. I tried BJ’s online contact form which does not work.

I felt very unwelcome at the news BJ's in Madison Alabama. Love the products. Very bad customer service. I complained to corporate. They apologized but management for the BJs in Madison Alabama never did.

I purchased the 8 pk of the Wellesley Farm Ciabatta rolls. On 4/30/24, I cut into one to make a sandwich and there was a red “something” inside the roll. Needless to say, I got rid of the rest of the rolls and attempted to contact the store where I purchased them (Dedham, MA club). I called 4 times and no one would pick up the phone to speak. They just pick up the call and put you on hold so they don’t have to listen to the phone ring. So I called the customer service number (800-257-2582) and advised them that something must’ve fallen into the dough. They said they would escalate it and I would hear from someone within 24-48 hours. It’s 12 days later. I’ve called 2 more times and still nothing. You would think they would consider this serious and want to recall the item until they can figure out what happened to the quality control. Do better BJs.

I opened a BJ's membership online. I went I to the store in Elsmere DE to get my card, and Tosha at member services was helping an elderly person. She tried to upsell a + membership and the customer said no at least 3 times. She kept saying different costs for it, and eventually the customer confusedly agreed. Then it was my turn, and I told her I had signed up online and needed my card. She mumbled a couple of perks, took my ID, and said to just keep hitting "yes" on the pinpad.

I like BJ'S, but.... I went to buy Cheerios. A sign above read two dollars off with coupon. I am 68 years old. I have no coupon, so I have to pay the two dollars. Are the Cheerios on sale, or not? I am not looking for buried treasure; I am buying cereal. Then I find out some deals are on "the app". I wish they would all knock off all this nonsense. If there is a sale, give it to me. If there isn't, that is fine. This is why I would rather shop at Dave's.

I went to the BJs store in Auburn Maine yesterday, I purchased several packages of meat, hamburger, steaks, hamburgers, pork loin. When I got home I took my kitchen scale out and weighed all meat packages. Much to my surprise, every package was at least 1 pound less than they had one packages. That's $30+ lost yesterday. I have been a member for over 20 years, how much money have they stolen in that time

Friday, April 19th, 2024 about 6:40pm, we entered gas line for Toms River BJ's, 4 cars in front of us. Everything moving very slowly, Attendant Evan walking around, on his phone. We finally get to pump about 40 minutes later, gas pumping..And pumping..We were somewhere around under a half I think.. We asked Evan why is it so slow, he said he didn't know. My wife and I passing the time and then we started to smell gas..We look out. Huge puddle of gas pouring down our vehicle under our car. Evan hands us receipt which is $55.36 price a gallon was $3.25, and we only have a 15 gallon tank. He says, "Go inside. They will take care it.." Pumps running so slow. Gas did not foam up and stop the pump.

I'm here at the tire shop. Mike is the tech. The cashier putting on my tires and he's doing the propane tank. One person. He is awesome. He's working right now. I'm waiting while I'm doing my tires and he's great. He needs help. I'm really satisfied with the customer service that he offer and he needs to be put in a leadership or manager's position and training people. I'm a value customer for many years and he needs help.

RUDE!.. Today was definitely last trip to BJ's Wholesale Club in Lewis Center. While doing our Sunday grocery shopping, I found a pair of shorts (Blue and white in the phone below) that scanned $16.99 vs the $12.99 clearly marked in the photo. We were the self-scan and put on the attendant light, but there B.J. Members to be found (the lady next to us was having issues as well and was trying to get assistance and expressed her frustration). A gentleman came down the stairs from the office after waiting over 10 minutes. We explained the pricing issue and offered to show him we found them to confirm the price. This was not a big deal at the time, things happened, but wanted to check and confirm. His response was “WOW that be the deal of the century” – VERY Sarcastically!

Don't buy tires at BJ's and expect service when you need it. Had a tire leak, visited 2 times and still could not find the leak or fix it. Spent 5 hours total waiting after the appointments that they need after spending 2 hours round trip to get there and back. Third time I showed, they simply stated can't do it, no people available. I found a small nail myself after a careful examination, and I will pay someone to to repair it before I go back to BJ's. Total incompetence, no reliable service at all. Save yourself some aggravation and buy somewhere else. I will be cancelling my account.

When you return an item at BJ’s, it takes 5 to 7 business days (10 calendar days) before your money is back in your account. This also applies when your item is canceled by BJ’s, which was my case. Additionally, when purchasing the item I was charged an extra $50 because of a substitution charge that BJ’s very deceptively slips into customer transactions. I checked before I purchased the item and there were four of the items in stock yet BJ’s still charges a significant substitution fee. If you buy something really expensive and use your bank account, you will be out the cash for 10 calendar days.

I'm not sure what has happened. If the product has changed. I have been using Berkley Jenson Trash bags for a while now and the new box I got is trash. No pun intended. Every time I pull it from the trash can once full or even half full the bags ALWAYS rip apart. I will never purchase these again. So disappointed in the quality of products that are high priced.

We were taken to BJ's with a family friend and we purchased 6 Muddy Bites as we don’t get them in Canada. Each and every packet was stale and had a horrendous stench upon opening. Such a waste of money. Had to throw out all of them.

BJ's use to have a much better variety/options for Pet food and treats. Within the past 6 months they have changed the brands and variety of products they carry which are now higher cost and less quantity. If this doesn't change I will be dropping my membership when it expires and will stop utilizing them in the meantime.

Get the best membership and get money off of gas. Usually 10 cents a gallon. It's a good place to get what you need and be quick about it. I'm a new member but so far I love it. I'm not driving further to go to a Costco. Ain't worth it.

Ordered online 10/21/23 and my order was not filled by the pickup time. Left us in the parking lot waiting for over 45 minutes and multiple phone calls later we got a partial order. They canceled all of the deli order as well as another item. Went into the store and all items were available. Spoke to the manager on duty who was rude and didn’t care. I told him I want to speak to the general manager. He did provide the phone but told me that he will dismiss my concerns because they are busy.

Worse place ever to buy electronics. Returns are not accepted at the store. However, they are not advertising it. Instead they refer us to the brand warranty. Nightmare to complete a return. Please do not buy electronics at BJ’s. Everything is complicated there.

I would give BJs negative stars if that were an option. I find their business practices dishonest and their customer service incompetent and clueless. I’ve had a Costco membership for many years and only joined BJs because their location is more convenient. But upon joining, I immediately noticed that their selection and quality don’t compare to Costco. The most disappointing thing though has been their customer service.

So it’s really heartbreaking and unbelievable that BJs would be mean towards their customers in this manner. I’m a member of the BJs club with the rewards membership card of $75 dollars a year. I had lost my job and things not moving well, went into BJs to get some groceries for my Son especially breakfast for school but on arrival, my membership expired and the cashier attendant won’t let another customer that was willing to swipe his membership card for me (mind you, NOT to pay for me) NOTE, another member saw my expired card and wanted to use his BJs card for my one ☝.

It took me 45 minutes to get a membership card and they don't have the code to provide the military discount. I was told it can only be done online however; I was unable to establish an account thru the App. I don't think I'll renew this unless they change their processes. Customer service for returns should not be in the same line as establishment of accounts unless there are enough workers available. The line was full for the entire 45-minute wait and even after shopping the line was still extremely. crowded. They collected the last $55.00 from me.

I'm slower than my wife as a disabled veteran and often walk further behind to enjoy more scenery. On 11/04/23 at 445 PM approx. At BJ's Club Deptford NJ 08096 I witnessed the receipt checker who I best describe to warn others is a heavy set ** male adult about 50 to 60 yrs old who likes chatting with customers, in particular women! customers. The line he created that was backed up and not moving due to his chatting with a few women at the front after the receipt check was 8 carts long.

You canceled it without my permission. I wasn’t the one canceled it. I have a money to pay for a membership fees. I’m not ** care about that money. You told me to pay for it. IT WAS YOUR FAULT / MISTAKE, NOT MINE. Even you charged me more than what you offered for renewal. I paid it right away unhappily. You offered me the cheaper membership fees, I agreed, I applied. You cancelled my membership without saying anything to me. You charged me for the surcharge when I thought I was a member with all my stuff in cart.

On 10/22/23, I purchased groceries at the BJ's on Tegler Drive in Noblesville IN. When I got home, I noticed they had charged me $459.84 for tires. I had to take 2 hours off from work the next day because they couldn't credit it over the phone. When I told the manager that I would like to be compensated for my unpaid time at work, he offered to give me a free bag of chips for the inconvenience. I declined, and called BJ's corporate. I left them several messages, and they never called back. The manager claimed that the cashier must of typed in an extra number, but that doesn't make any sense because she scanned all our groceries in. I guess I need to give Costco a try.

Please do NOT purchase any online electronics from BJs. Honestly, I have had the WORST experience. Their advertising for delivery is false. They indicate there is a 3-5 business day delivery time which is incorrect. The supervisor I spoke to confirmed that indeed the delivery time is advertised as 3-5 business days. However, the transportation company (they have several) indicated that they never promise delivery in 3-5 business days. This transportation company happened to be ATI initially. It actually changed to another delivery service after the television had been bounced around the country.

Girl at self checkout was pushy and patronizing. I am older woman. She didn't ask for my coupons so I didn't get to use them. I'm thinking of canceling my membership.

I really love Bj’s but if I can’t make it there I do Instacart or find someone to take me to do pick up know they take ebt card but I put it in with my other payment and for some reason they take over 200.00 from my account and not use the ebt. So I called the guy. He said they do take it but I said, "I did my order and you guys never do it off and I have more than what my order was. I have plenty the first time. I went back to bj’s and they fixed it. I’m just going inside. No more pick up or Instacart. I can not have my account overdrawn like this.

I believe that the BJ's coupons is a source of discrimination. If you do not show the coupon they do not give you the discount. If you have to show that you are a member should be enough to get automatic discount (as in Costco). I believe is discrimination, because older people do not remember if saw a coupon, because there are many and the cashier do not help telling them.

I work for a non profit and they have discounted BJ's memberships for staff. Almost 50%off. I renew through my work every year. My husband went to BJs in Franklin, MA on Sunday. The checkout person would not let him check out unless he paid the 110.00 renewal fee, even though our membership does not expire until 10/31. He called me after checking out and I asked him to get a refund because we renew through my work and before it expires. They refused and told him we had to call customer service. Tried 3x total of 3 hrs on the phone with 3 people telling us they can't do it, only the location that charged us can. Franklin says they can't.

I had a very bad incident with one of the workers in BJ's Plantation triangle branch. I took the matter to the management team as this person insulted me and treated me in a very disrespectful way. The response of the manager was we can cancel your membership if you are not satisfied and refund your money. I was amassed that this is the attitude of the manager and I said I'm not cancelling my membership and I need to know what will be your response to this situation. They told me we will update you very soon, But later I discovered that my membership was cancelled upon my request and the refund was not even processed. I called the customer service more than 10 times and the only answer I get is we will escalate the matter. Very bad company and very bad managers.

WARNING: BJ's has changed the bank that their credit cards come from. With zero notification to their customers regarding this change. And guess what? They cancelled the existing credit cards before their new bank sent out new replacements. And they did this effective February 28, when everyone's bills are payable. So, if you have auto payments set up with your utility companies they are going to be declined. And, they won't do anything about this. I've been a BJ's customer since 1986. I won't be renewing my membership. And you shouldn't either.

* I am writing this report on the behalf of my father* After joining the Bj's Mastercard program the billing statements for each month had come in very late. While trying to pay online, Comenity or whoever is in charge of the card system said their system was down and we had to wait, this lasted a couple weeks. As a result of this we got late fee charges every month so we set up a direct deposit to fix this. The account was cancelled some months later but they are still charging monthly fees for a card that can't be used. Since they have now access to the bank account.

Tried canceling account with BJ’s customer care team and Comenity Bank goes nowhere, it just circles back and forth since last three months. Bank keep adding late charges and interest and it seems to be harassing matter, $55 membership renewal is now $169.15. I am giving up now and leaving with them not worrying about it.

If you plan on purchasing an item and have a question or problem you will almost never get through to customer service. And when you do, most likely you will hear a click or silence. Horrible to deal!

I have a BJ's Perks Mastercard managed by Comenity Bank. I made my payment 2 days late because of Hurricane Ian. So they said you can NOT use the card again until the next billing cycle. When I logged in again online my account was hacked with a fraudulent address and phone number. Despite that they said the card could not be used to the next billing cycle they had allowed the fraudster to do it. Not only that, they accepted charges from the fraudster for $11,000 OVER the credit limit. I called their fraud department. It took 40 minutes to get connected. They did not email me a confirmation of the fraud report. Three days later the account is still not fixed. I tried to call and was on hold for 54 minutes. When the person answered they just said, "I can not hear you." This fraud is obviously an INSIDE job by a Comenity bank employee. If you use a store that uses the Comenity Bank card, they can not help you.

Greece, NY Store#185 - We ordered 3 cases of Ensure online. There was no one in front of me at the customer service desk. Employee called our order in on a wallie-talkie. After 2 minutes they brought over someone else’s order and they weren’t even in the store waiting…15 more minutes go by. I stood on the side of customer desk and told them we were still waiting. Another employee came up and asked us our order number again! Took our cart and was right out. He apologized. I asked the name of the female that brought the other online pickup order and he said he didn’t know. We waited over 20 minutes for 3 cases of ensure!

I ordered a Generator online. Shipper contacted me to verify info and have me agree to signature-less delivery. I received a text from shipper that order was canceled and returned to warehouse as per BJ's policy. BJ's customer care could not help me. After 2 weeks and 6 phone calls. I was told that order was canceled, I would receive a refund and could order again. When I ordered it, item was on sale for $200 less. I would have to pay full price and request that BJs would reduce by the $200. I never received a explanation as to why original order was not shipped even though all info was correct. I went elsewhere to purchase item. BJ's showed me they do not care about me being a customer.

I have used BJ’s online shopping couple of times for store pick up. Out of last four orders, three were canceled as unavailable for store pick-up, even though online shows it’s available in the store. Very inconvenient, very unreliable.

I have used Bj's online shopping for several orders including flour and baking soda. The flour arrived damaged (bags broken open), and the baking soda was the wrong kind. They admitted that the warehouse people picked the wrong baking soda. My advice is to not shop with Bj's whether it be at a store or online. Their employees are incompetent.

Why do you even charge for a membership when I go in for the service, the help - and actual quality of products. Oh and if I go online, there’s another 10€ for the online provider, another service fee, even more for tipping the drivers YOU don’t hire - and then you send the absolute ** of the ** you must have in store. Oh and you won’t return or give credit - because it can’t possibly be BJ’s causing all these terrible experiences and worse you won’t refund or stop my membership, I explicitly stopped it from renewing and you challenged my husband's card and even with the notes in your system, I’m stuck with another year at the full rate!

I ordered a patio set from them on May 31st, we are now into June 17th, and they can't seem to understand why I am frustrated that I have not received my order. I have called several times asking about where my order is, and I was given a number to call. I call that number and all it does is ring. The lady tells me today that the item was in my hometown on June 3rd, yet it got shipped over to Boston Mass and has been there since! Supervisors are no help as they just tell you the same thing that the last person told you. They are not there to help you out and I will never order from them again.

If you are thinking of buying any electronics online from BJs, think twice - they are the worst! I ordered a TV from them, had two appointments with their delivery company, CEVA, to receive it, nobody showed up, then I cancelled the order and BJs is not giving me my money back for over a month. Phone calls, complaints - nothing works! Opened a dispute with the BJs credit card, and they closed it for no reason in a few days. TRAPPED!

Received a bill for $35, sent off on the date it was due. According to BJ's it was not received for 4 days, so they sent me another bill for $37. When I called them on the phone to ask how they justified this they said my APR went up as a result of the late payment. Over 100% interest accrued in 4 days translate to an APR of 9,125%. I don't think a loan shark wouldn't dream of trying to charge those rates. This is at best predatory lending and would be more reasonably called thievery.

I will never, ever order anything from BJ's Wholesale online. This was my first and last order with them. I've been shopping online for decades, thousands of orders, and I've only met one other vendor that is this inept, and incompetent. Note that the other company went out of business shortly after my bad experience with them. Back to the case at hand: I ordered 20 cases Fairlife Nutrition Plan High Protein Chocolate Shake, 12 pk., Item: 206827 on May 3, 2022. The 12 packs were 17.49 each, for a total order cost of $349.80 including shipping. The order stated that the delivery option was "Shipping 2 Business Days"... The order FINALLY arrived on May 18th... Do the math on that one: 5/3/2022 plus two business days = 5/18/2022? Apparently it does to BJ's Wholesale online order system.

For the 3rd time in a few months I had to return to the store to return spoiled fruit which was obviously not fresh when I bought it each time. The strawberries were refrigerated immediately on return to my house and within two days they were moldy. Previously, I returned with a box of rotting blueberries same situation. The person at customer service was not very friendly or sympathetic but did receive the funds for that purchase. How about my time lost, gasoline spent and not being able to consume the products that I went to the store to purchase. I have been a cardholder for a number of years, but I intend to cancel it and go to Costco where apparently they appreciate the customers. By the way, I asked for the manager and guess all I got was some lackey that was unhappy with her job.

I placed an order on the 8th of April, 2022. I have not received the order and the shipping was given to a 3rd party shipper who has told us for two weeks that it will be delivered "tomorrow"- the order was almost $400 - BJ's has refused to get in touch with the shipper, has provided no assistance in getting the shipper to answer for this problem and has also refused to refund my money- stating they are "reviewing" my case. There is zero follow up and I was told when I called that it would take 2 days for a decision to be made. I am not sure what the decision is- the shipper has not delivered the order. They owe me either the items or my money but they have refused both. Do not order from BJ's unless you want to be put through this. Getting through to a customer service person is almost impossible. The last time I called I was on hold for 64 minutes and then cut off. I am furious.

Patio table came broken. Been trying to get a new one for 4 weeks. No responses to my emails or I’m told the dept that does returns isn’t responding. Ask to speak to supervisor and was told he doesn’t have one. Can’t get a new table or even a response. Spent $2500. DO NOT SHOP ONLINE AT BJ'S.

First I'd like to say, whenever I call my local BJ's, I never ever get an answer. The phone rings off the hook with no one answering. When I call the toll-free number, I know I'm going to wait 45 minutes or longer before someone answers. We have been looking for months for disposable gloves and they haven't had it. A few days ago, my husband came home with disposable gloves. I was glad to see them until he told me what he paid for them. Before the pandemic BJ's sold for $9.99. My husband paid $29. or $29.99 for the same exact package. The store is not around the corner, so we will keep, but I will go online and order from Amazon or Walmart next time.

If I could have given them no stars I would have, I called customer service to inquire about purchasing an online item and it would not ship to store and they only carried a smaller size at the store. I asked if they ever have any promotions or coupons for free shipping and they said they could not tell me??!! I said Ok I ordered what I wanted and paid 99$ for shipping not even a week later the same item showed up as free shipping! I called customer service numerous times and "cases" opened via email unfortunately the communication barrier with every customer agent who answered either could not understand you or vice versa! Long hold times sometimes over 50 minutes each call and I called 7 times.

Bj's renewed my subscription without my knowledge and I had an outstanding charge of $126, I called to cancel a credit card because I moved to another state, but they didn't cancel my card and they used it to renew my subscription, so now I have to call all 3 credit bureau to get my credit score back to where it was. My credit score was knocked down substantially and Bj's does not care one bit.

After 10 years as a customer, I was charged an unauthorized $170 membership renewal. I called immediately to dispute the charge and was told I would get a refund in 10 days. 10 days later, I got no response. Called again (45 minute wait to talk to one person) and was told they would send it to the credit department. They said they would get back to me in 3 days. 5 days later...no response. From my bank, I have verified that BJs charged my card. My BJ's account does not even show that I have the "service" IF a mistake was made...fine. But the customer service is hard to reach and the individual customer service reps are powerless to help customers in a situation like mine. I basically have had $170 stolen from me by BJ's with no legitimate recourse.

Went to visit my friend at Jensen Beach, and went to the BJ's area and the management at that BJ's is not organized. They only had a girl at the self-checkout and it was extremely busy, all the self-checkout register were getting stock, so everyone was needing help, the girl helping was so sweet, and she was crying. My friend said that that BJ's is under personnel, that they do not have enough workers and is always a struggle. Management is not managing this store.

I have noticed on many taxable purchases, using BJ’s store coupons (paper and ecoupons) which in effect lowers the purchase price, the tax applied is on the pre discount price. Upon complaint, Corporate office provided a copy NewYork State Tax Bulletin TB-ST-140. This provides guidance on the tax application for various situations. In the case of store coupons the discount is taken off the initial price and the tax applied to remainder. In the New York stores I find tax the on the initial price before the discount. Store “managers” dismiss any complaints in this matter. I also put a TV in my cart, the TV was advertised $80. discount. The cart had an additional $ 6.40 tax for this discount. I purchased the same TV at a local competitor for near the same discounted price without the additional tax.

On 11/24/21 I was in store and had a message pop up regarding my membership. It was my renewal month so I clicked yes. I later found my renewal was already paid and this was an upgrade request. On 12/1/21 I went back into the store to have the membership downgraded and refunded. The downgrade happened right away, but the refund request had to go to corporate. I called the store on 12/13/21 to confirm the request was sent to corporate, it was. I then called corporate and was told I had to wait 7-10 business days from my request, so I waited and called back on 12/16/21. My request at that time was escalated to the credit department.

I belong to Costco, Sam's Club, and today joined BJ's because it's also local to where we live. We walked around the warehouse checking everything out to see what they carry. I'm so not impressed. To top it off, I tried purchasing some Dak Ham that was supposed to have an instant coupon that automatically comes off at the register. That didn't happen. They said I could wait while they walked back to where the ham was to check the signage. Really??!!

Set an appointment for a tire rotation and balance. Wanted to turn me down when I arrived there was only one person there doing everything. Said he would try and work me in. After contacting a manager in 3 hours later my tires were finally rotated, but not balanced. No one has called me back after officially complaining by email. It's been 3 weeks and I have communicated three times for a call back from management. No response. I would never shop here or do anything with this place as it looks trashy anyway.

BJ's Discriminate shipping to a Hispanic U.S. territory in Puerto Rico, especially now that I need all the help they can get due to the island's electrical problem. BJ's to this date treat us the customer like little kids making us use their discount coupons instead of having their discount automated at the register just like they do in Costco, Sam's Club and other average supermarkets.

I cancelled my membership twice this year 2021 and BJ'S still charging me without authorization. They keep the card member information and every year they charge the customers. I called the 8002572582 where is an option for this specific issue and they kept records on the notes but still charging you.

I was in BJ's twice in a month and the line to check out was all the way around the back of the warehouse. That’s just shows they don’t care about their customers. I have never seen anything like this except at Christmas in Kohl’s. I also am a member of Costco and never ever waited 20 minutes in a line. Even in their return line is Buick. I have no desire to ever go back to bjs again. I will stick with Costco

BJ's charged my credit card without my authorization for my yearly membership renewal. Not only, they charged one month earlier than the renewal due date. Early this year BJ's was offering a Mastercard promotion. I signed for the new card, but never authorized to use it for my membership renewal. They acted on my behalf without my authorization. "CUSTOMERS OF BJ'S PLEASE BE AWARE OF THIS ". The membership renewal was 7/31/2021, they charged on 7/01/2021. Since, I never used this credit card, and never received a paper statement, I got charged a $31.00 late fee. I called and complained, and got all these reversed, but please be aware of this illegal practice.

On June 10, 2021, I placed an order online for the Berkley Jensen Rowley 9PC Aluminum Sling Dining Set. The set was available online and I was charged fully for the item. Two days later I received a call from CEVA Logistics which is the company Bj's used for my delivery requesting me to schedule a date for the delivery and I did. I schedule the delivery for June 19, 2021. I had planned a celebration for father's day and for my son's graduation and I ended up canceling the celebration because someone lost the item and they can't locate it. I called CEVA Logistics and they stated that the item was a no show, then I called Bj's Care support and they don't know what happened.

They charged me for membership after I canceled my membership a few weeks before. I had to call them for a refund. The customer service is just horrible. Definitely a store you should avoid. Very shady business.

I was tricked into joining the business club with a product it said I could buy online. After joining and paying the membership fee you couldn't buy the product online but had to go to a store. There are no stores close to me. I never ordered anything and now it is time for automatic renewal of membership. I followed the website's directions on opting out of renewal or canceling membership. You cannot do it online and when I tried to opt out by phone it conveniently says there is an issue. The automated phone didn't have any problems with me typing in my membership number or getting to the right place to opt out but it will not let me do it. This place sucks! STAY AWAY!

This is 1 of my absolute go to stores. They sell almost everything in bulk and yes you need to be a member, however they often have trial memberships that you can try out for 30-90 days or you are able to have one authorized user on your account. They have paper coupons and digital coupons. You're able to use store coupons with manufacturing coupons, which then you can upload your receipt onto any qualifying apps to save even more $. I find their prices very reasonable and the membership pays for itself in my opinion. You just have to go and see for yourself because this paragraph could easily become a book. Have a great day everyone.

I purchased an Emerson 7.0 cubic feet upright freezer online for delivery. Delivery was fast, but the freezer had dents in 3 different places. Asked for replacement or refund and nearly two weeks lately, I am still waiting for a pick up of the product and refund because they never got back to me on a replacement.

Placed an order for a smart tv for pick up, the order was approved and charged and then reversed and canceled 3 times! The first 2 times a customer service representative told me it was because of discrepancies on my billing address, the last time and when I was just minutes to pick up got canceled because it was out of stock! A very disappointing first buyer experience at BJ’s! BTW still waiting for a manager to call me for a solution on this matter! So frustrating???

This is the second time in two months since purchasing packaged food with bad packaging allowing sealed-in foods to be exposed to the environment. On this instance, I purchased Jack Daniels Seasoned Fully Cooked Pulled Port. Boxed item includes two sealed portioned pouches. One of the two was sealed correctly. The other pouch's seal was through their product, ie. not sealed. The food near the opened pouch was discolored white. Cost of the item at the BJ's Parkland, Florida location was $10.99. In this case trusting food purchased from BJ's Parkland could be a fatal decision.

Not all employees are rude but two specifically manager and one at the checkout exit. I made a complaint about the individual at the exit checking items, anyone ** would let them out quick but I as an Hispanic would go thoroughly in my cart knowing it was checked out by an associate. It made me feel like if I was stealing. Spoke to the manager about the incidents but it was like speaking to the wall never took action just said is doing his job. For that reason I will never place a foot in any BJ'S Wholesale stores. This happen at Mayslanding, New Jersey. Compared to Sam's wholesales BJ's is out of date.

Cuban butcher at the BJ's store in Ft Myers, Florida intentionally lied about the meat he was selling, and had repackaged it with an extended expiration date. I asked him twice if the meat was fresh and he lied to me twice. When I got home and opened the packaging, it was slimy and smelled foul and rotten, so I had to drive all the way back to the store to request a refund and explain to customer service what had happened, and asked that the general manager investigate the Cuban guy who tried to poison me with rotten meat from BJ's meat department this week.

I signed up for a credit card, didn't activate. Due to Covid, I can't shop, they agreed to cancel membership renewal. 3 months later and many 45 minute calls to them AND their bank. Promises, no action!

I ordered from BJ's online and when I received box, it had someone else's order with their packing slip which included their name, address, phone number and their Bj's account number. It took be 50 minutes to get through to customer service and once on it took one hour to figure out that I needed to repack the box and bring it to my lobby for UPS pickup in 1-5 days. Once they receive return items I would receive a refund. They refused to resend out my order and also more importantly they didn't care to research who may have gotten my personal information. Another phone call took 65 minutes and again on hold for over 30 minutes to be told that they could not identify who received my order with my personal information until it was returned and also refused to confirm who now has my personal information. This is a a breach of my personal security. I will be contacting their legal department.

I have a company card and spend HUNDREDS of dollars with this company. I opted to have automatic renewal, that charges my company card and is linked with my BJ's account, to pay so I wouldn't have to deal with it. I noticed on my monthly credit card statement that BJ's charged $165 for a renewal of our membership. No problem, even though the fee went up $25 without notice. I went into my account to try to print a receipt for my work to reflect the payment charged on my credit card statement. The website shows only a $110 charge. I call the store for a printed receipt for the NEW charge, long story short, they can't give me one. She directs me to a customer service number to call.

For the 2nd or 3rd time, I bought Wesley's Swiss Cheese in the 2 pound package. One again, the Swiss is GREEN MOLDED. (NOTHING NEW.) Called Corporate about 2 weeks ago. Gave the guy ALL required information and was told I would get a voucher in the mail. When? Is BJ's going to blame the P.O. or the coronavirus? 33 years of BJ's is enough for me! I see how much BJ's values long time customers who has been a member longer than most employees have been alive! Sam's and Costco, thank you for real Customer service.

BJ's was selling a sanitizer called Blumen. My boyfriend and I recently saw a news article online in Massachusetts about there being Methanol in this product so there was a recall on it. We purchased a few bottles from Bj's so we called the store and they said they would take them back. When we arrived at Bjs the girl at the courtesy desk was so rude. She stated there is no recall on the ones they were selling and when we asked why all lf it was pulled from their shelves she said it was a courtesy...to me that doesn't make sense. Mind you one of the symptoms is blurry vision in which my boyfriend has had recently while using this product. She only offered a gift card and not a refund. She was not pleasant at all. Customer service was horrible. The store is located in Southington CT.

I received an advertisement from BJ's on Monday and called my store to find out if the item was in stock. I was informed it was not, but since the item went on sale on Thursday to check back then. Today I have spent all morning calling my assigned store, a store I was told had it in stock (turned out it was the display & could not be sold) and BJ's customer service line (35 minutes on hold). End result answer from a lady named Ed was this item is sold out and not available in Florida.

A few weeks ago I joined BJ's as a one-day member on their website and purchased 4 rolls of landscape cloth. Only three arrived, one of them damaged (unboxed with a label slapped on), and the fourth still showing as "in transit"on the UPS site. Today, I used BJ's live chat app to get assistance with the missing package. After stating the problem, their customer rep Rizaldo asked me for my membership #. When I explained that I had used temporary membership to make my purchase, he terminated the chat. Assuming this last shipment is indeed missing, it looks like I will have to do a charge-back on the missing item.

My wife and I wanted to try BJ's; we have been going to Costco for years and decided to try BJ's Wholesale. Upon arriving at the customer service desk, my wife asked the Service Clerk if she could get a temporary/first time member account. The clerk, her name badge had several other items laying over it appeared to say "Yessin..."

I've been shopping at the BJ's in Oaks, PA since they opened. Always like the workers there. They have always been very courteous. The new guy Dave is rude. He's the guy who checks your receipts on the way out.

BJ's doesn't care about their loyal customers. I've been with them for over 20 years. They shipped me chairs that were damaged. They don't answer their phones. I went to store and they refused to take back chairs. They are the worst. Go somewhere else...

My club membership was not set to expire until 5/30/20. On 5/9/20 I made a purchase and the cashier added a renewal charge of $55 + tax WITHOUT my authorization. I noticed this before leaving the store and was told I needed to go to the service desk. After a long wait, they told me they could not cancel the renewal until the following day. I then asked them to void the entire transaction, and they just charge me for the items I bought. They told me if I did that my membership would be cancelled effective 5/9/20, even though I paid until 5/31/20. I filed a dispute with my credit card company and went back to BJ's the following day. They agreed to refund the renewal fee. However they cancelled my membership effective 5/10/20, even though I paid until 5/30/20. Customer service in the store was not very helpful and said that there was nothing they could do. Totally absurd!

My complaint is about the service as you may see. I must say that there are some very good employees that honor their work, but some others don't. To be specific, I’m rating the New Jersey store located in North Bergen, 88th St. It's understandable that during this time employees must be careful about social distancing and so on but that does mean they ignore the customer and that was the attitude of one of the employees working on 4/28/20 around noon. She not only was rude by ignoring questions, but also by servicing.

I've been a long time BJ's member & very satisfied until now. I renewed my annual membership in February, and in March I attempted to use my BJ.com account but could place an order? Then the new digital coupons went into effect and neither my online or app would work even though I was logged into my account. I spent 30 mins at the customer service desk and after many different employees tried to correct the problem - no luck. I was given the Customer Care # to call for assistance and was told it would be a long wait due to the impact of Coronavirus.

Was in Springfield PA BJs wanting to renew membership. C/S girl was not behind plastic shield and when I asked her refused to put on a mask. It's law! She said she has asthma, so do I!!! She told me either she waited on me or I was to leave. I left.

BJ's Gainesville, VA. Purchased a $30.00 package of meat. The meat looked Fresh Red Meat on top as a misleading display, leaving DARK & SKINNY MEATS HIDING below, the rest of the package looked brown. Sorry Larry Called your store to file a complaint with manager and the employee said I needed to call an 800 # and ask them to direct me on how to file a complaint : (

None of the employees had gloves, nor did they clean/sanitize in between customers. I was in the self check out lane minding my own business. An employee then came over and insisted on scanning items in my cart, I did not feel comfortable with him touching any of my items, he still insisted and then I asked for the manager. I understand the employee was only trying to help, but, I didn't ask for help. Nor did I need help. The manager rudely approached me and did not care of anything I had to say. The manager also didn't abide by any of the precautionary measures with covid 19. Besides, wearing a mask. He rudely snarled as he spoke to me. Rampaging about how people have been stealing using the hand scanner. THERE WASNT ANY HAND SCANNERS! I SCAN ALL OF MY ITEMS USING STATIONARY SCANNER AND ORGANIZE MY ITEMS IN BOXES. He then harassed me until I was nearly done scanning all of my items.

When I got there to pick my order up, the Bj’s representative said to go to make the line with all the rest of people that were there to buy at the store, They did not organize the customers like divide them by groups – those who wanted pick orders and those that went to buy, nonsense. But in the Bj’s website are encourage people to skip lines and get your items faster. However it is a mess to pick your order since you have to make long lines and now with Covid19 they are putting people lives on risk, a lot of them are not using masks or dont keep the right distance as directed by department of health and disease control.

I own an essential company who is been working and doing things through all of this and I find it kind of disappointing that I had to pay for a membership in order to be able to shop at BJ's. Now I see online that they're letting essential workers shop there without a membership and it's a load of crap because I've already paid for the membership and I was attending the store because you had to have a membership in order to buy things from there which means that limits the people that are going in and out of the store.

Ordered a TV on 4/2. On 4/3 got notification it shipped. Their website said the order was complete. The tracking info said a label was created but, item never shipped. They have no way of getting in touch with them. Let the phone ring for over an hour, on two days, with no response. Sent an email that they never responded to. Tried to cancel, online, wouldn't let me. Don't buy from them.

I ordered 12 items through BJ's delivery service yesterday. I received only one item worth 8 $ and they charged me 14 $ for service charges. It came at middle of the night about 5 hours late. Please think ten times before ordering from bj's in future, because you may not get the items you ordered and they would charge service charge.

When I first went to BJ's, the promotions for discounts were easy, just buy $75 groceries. Then they started selecting which groceries count. Now they are having us fill out forms on a website and upload pictures of our receipt. They have all that information at the cash register. This is just obnoxious and rude, and difficult for senior citizens. They advertise these promotions but aggravate their customers and make them give up by having them jump through so many hoops.

Although this store is not available where I live, every few months when I go back to the east coast, I always shop there. They have a deli with the best brand meats and cheeses at bargain prices and the store has many other brand name bargains at well below retail cost... they regularly send out their own coupons and they accept retail coupons. You can't beat that! I wish Costco and Sam's operated like that!

BJ's is a big box store but small enough to navigate easily. They have monthly coupons on many items and also have gas at the most reasonable price in the area. They have specials with coupons so you not only get $1.00 to $5.00 off an item, but it also qualifies you to purchase gas that day for extra off per gallon. I also like many of the brands they carry, as well as a variety of organic products. They offer self checkout so you don’t have to wait in line and many times, the service person will come and check out your items. Great customer service from all there. Very satisfied with the store since it opened.

I purchased a pair of glasses from BJ'S in August 2018. I liked the glasses and was very happy. I switch glasses because I have a few pairs (purchased elsewhere). When I went to put the BJ's glasses on a week ago, the coating was coming off the lenses. I can no longer use the glasses. I went back to BJ's hoping for some satisfaction. This is a manufacturer's error, not mine. I have several pairs of glasses with Transitional lenses and this happened to one other pair. I went back to that Optical store and they told me it was a manufacturer's problem and they replaced my lenses for no charge, even though I had the glasses for two years. However, BJ's now says they no longer deal with the company that made my lenses and nothing came be done after a year and a half. I am very disappointed in the business practices and will no longer use them for my optical needs. I will also let my membership end. So Beware!

I put coupons on my phone and half go through. I got Cheerios, ribs, peanuts, 2 types of Kleenex. About $15 in coupons did not go through. I did not realize till I got home and they were still in the clipped. I even checked when in the store. They have no one to help. I thought they went through but when I got home about half were still in the clipped area of my phone. It is very had to decode in the store when at the register. I thought they were all there but they weren't. They also sent me coupons and I tried to use those and half did not go through. I looked at the items bought and the coupons still sit in the clipped section of my phone. The App does not work. At least when I loaded when in CA at Safeway they had the same type of program. No troubles there. On my phone also. Here at BJs they suck when it comes to coupons.

Recently ordered television at BJ's Online site; guaranteed 3 business day delivery. Didn't arrive after one week, called customer service, said it must have been over site. They will expedite the order. Another week, no TV. Called back, was assured it would be taken care of and shipped out. Another week passes, NO TV, called again; on hold for 40 minutes. Asked for supervisor who once again assured me she would handle it and call me back within 24 hours..no call ever arrived! Sent email detailing above to BJ's customer service department; received no reply. Finally wrote letter to VP Customer Service and guess what? STILL NO REPLY! Are you kidding me?

I go to BJs because Costco is far from my house. Every time I go I say I will never come back. The lines are super long and slow. At self check out, I always have an issue with the machine and have to call for help. At Customer service counter I had to wait in line for 20 min, we were only 2 persons in the line... Only one person helping the customers... This is @ Bjs - Miami - Kendall Drive & 167 Ave. I go once a month, and I hate it.

BJ is a perfect example... of how not to run a business or how to run a business in the ground!!! In Jacksonville FL, we had 3 BJ clubs now, there's only one!!! The food court was permanently (I had to return, nearly everything I got from there )!!! Their baker(???) makes "Little Debbie" taste like a Master Chef!!! I often, let my membership expire cuz, I rarely used it and hated the lines "Due to very workers"!!! About mid-Nov, choose to try again with the holidays coming up!

I went to BJ's on Sunday, Dec. 15, to purchase Heartland chicken on sale for $4 off with clipless coupon. The coupon was expiring on same day. They were out-of-stock on this item and would not provide a raincheck for me to use when stock was replenished. Maybe this is not a major problem, but it was irritating since I purposely made the trip before the coupon expired. My Shop-Rite supermarket gives rainchecks.... Why doesn't BJ's... Not good customer service in my opinion.

I purchased an item for in-store pickup on 12/8/19. On 12/10/19, I contacted customer service because I have not heard anything regarding the item. Later on that day, they cancel my order due to item not available. The coupons that I used to purchase the item are now considered "used" and no longer available if I want to repurchase at a different store. I emailed customer service again but no word from them. I guess I should stick with Target. At Target, if you order pickup but item is not available, you can either select a different store or they will ship for free. Much more convenient and nicer customer service at Target.

I brought a 65 inch tv online the week before Black Friday was supposed to be ship out. Never received it from the shipping company. BJ’s never reach out to me and I have call them over 10 times. Still can’t get my refund nor my delivery service is terrible. I’m giving up my membership and going to Costco. BJ’s is very disrespectful to customers when it comes to reimbursement. I never experienced so much disrespectful from a business that need people like me to keep them running. Poor service bottom line.

I recently purchased two dollhouses that were on sale at BJ’s. I purchased them online because one was going to Buffalo NY the other to Pennsylvania. I bought these for my granddaughters for Christmas. Instead of the dollhouses they sent each one of them an Air Frier. I called Bj’s and they told me that they would send me a return label for the fryers and provide me with the replacement dollhouses. Instead they issued a refund that I would not receive after 10 business days once they received the item. I had to buy the houses all over again so that they get here on time for Christmas. Have not received the labels nor the refund yet. No apologies from them. Never again. Going to Costco.

The BJ's sucks, they made me call like 4 times, and they did not reimbursed my 55 dollars fee, it is unbelievable, do not trust them. I was told, do not worry bla bla bla, they are bad, I am tired of calling. Do not use them.

A bit over a year ago, a BJ's employee pressured me to upgrade my military membership to a rewards membership while I was waiting on the checkout line. I told her that I didn't spend enough money at BJ's for it to make sense math-wise. The employee claimed to check my purchase history, told me that I would indeed save money with the rewards membership, and assured me that I could cancel if I found the rewards membership wasn't working out for me. A short time after that, my membership renewed at the upgraded level.

We placed an order for a close out item that was a great price but the order has been a headache since placing! Everyday we get conflicting statements from shipper and from company itself! We’re told it shipped, then it hasn’t shipped. The next person states it’s on the east coast, then it’s in Dallas, then Austin. Then we were told it hadn’t shipped. The worst part is that we were charged for full amount which is hundreds of dollars, and now are being blown off by BJ’s! Not sure where to go next! Very disappointing? Be very cautious when placing an order!

Got approved for credit card which I never received. Called them after 3 weeks of waiting and they told me that they had to close the account due to some security reasons which they couldn't discuss with me. They lowered my credit score by this unexplained decision. Please do yourself a favor and stay away from BJ's. Switch to Costco, that's what I did. No problems with anything.

Online we tried to buy something, it said our membership had expired! BUT we renewed in FEB.! I called the local store where we buy and they said, yes we are paid up BUT they can't call the corp. to tell them, I MUST DO IT! My husband had tried for over 1/2 hr and never talked to a human and I picked it up at 5pm and when I called the 800# was on hold for over 45 mins and got switched over and over and had to re-enter my membership # over and over! THEN at 7PM, they closed and I was cut off! TODAY I renewed my call and tried again, same thing happened. And after waiting and give our membership # over & over---ONE hour spent on their automated-no human beings-phone---I hung up! I was to get a return call to rate my experience but didn't even get that! I am fed up with this company and next FEB. we will not renew! THIS IS NO WAY TO GET CUSTOMERS or KEEP THEM!

I ordered a $900 backyard playset for my nephews and while it was supposed to be delivered on July 6th, I still haven't received it. Even worse, their system is so trash that not only is their tracking system not working on their website, even their associates can't even find my order. How the hell does a company this large lose a massive package like this?? I also have an open return with them, but they're just spinning my wheels. Honestly, screw this company.

This was my second time with online ordering and it will be my last. I am also terminating my membership after 11+ years. To keep this brief, I will bullet point and summarize: I received notification of 2 shipments. The first was received on Friday, 7/5. Per the packing slip and e-mail the paper plates were to be in that shipment. No paper plates were in the box. When I called Friday, I was given conflicting information: I had to call back in three days to see if it arrived by then. Then the rep noted, “it was delivered today” (to which I explained again no paper plates were in the box). I called back yesterday: I was told I had to wait three more days for the case to be escalated. This is not acceptable.

Only one cashier line. 8 self-serve line full of waiting people. In several occasions I called the manager to try to improve the situation but I feel is becoming worse. Today I was 40 minutes in line on one cashier line. On the self service lines there was one helper per line but the process is delayed because people are not cashiers. The manager explained to me this is the way the industry goes, I explained to him the membership is paid by members to receive in return a level of service that is not improving. Maybe the industry is going to membership-less stores. Thanks Pembroke Pines, FL store (near a 55+ community).

HELP! It appears to be easier to get out of Scientology cult than to terminate our BJ's membership. They automatically charged us for renewal even after we canceled our membership, Now including last fees we have a bill of $128, no purchases just renewal, late fees and interest. Has anyone successfully dumped this bunch of criminals? Please email at **. Thanks in advance.

Thru 2015 we took the membership and we canceled a year after due to poor use of the membership. Store too far from me but everything is turned crazy when we see that BJ's credit cards is charging every year for membership and late fees as well. We owe $0.00 to card but now they are sending a bill close to $400 dollars and continue charging even after we have called many times, to clear the account to $0.00 and they say they do. We also called two weeks ago to membership and report the issue but look like they're blind, or some is practicing fraud on customers and we get caught, but this is not over yet. If they want hard time they get it. I will complain even at hell to drop their customers, letting them know how they want to make easy money. Scam money, scamming customers.

I had a very positive experience at BJ's in Manchester CT location in the Tire Department. Kyle and Alex were the two tire installation professional who helped me with my query related to the tire. Not only they were professional in their work, they explained the situation with my tire and recommended the best option. Saving my time and money at the same time. I will definitely buy tires from this location in future just because they have great people working for them.

Today I shopped at BJ’s in Old Bridge, 5/29/2019. While shopping I decided that I would purchase Blueberry Muffins. When I was checking the expiration date which was today I noticed a fly inside the packaging, that certainly turned my stomache and of course didn’t make a purchase. I broke the seal of the package which instead of doing so I should have gotten the attention of the bakery manager or the manager if the store to witness the fly in the package. I will never purchase bakery items from BJ’s having witnessed this today.

I have placed an order for **4 mg Original ** Gum on 05/21/19. The package arrived today 05/28/19. The problem was both items were expired. The first one - Lot AE958 expired on October 2018, the second -LotAG269 expired on February 2019. Shipping out an expired product was unacceptable and shows the BJ's philosophy about their customers.

BJ's needs to correct their computer systems to allow scanned and accurately agent ringed BJ's coupons come off from customer’s bills. BJ's needs to correct their computer glitch, identify and adequately refund customers you have been cheated.

I wanted to order food from my local B.J.'s delivered to my home in another town, I called and was told by the rep that it was possible to order food and have it delivered so I joined the club for the $55 fee. As soon as I was a member I tried to shop the website and found none of the food was available for deliver. I immediately tried to cancel the membership and was told it would be cancelled on Feb 22nd 2019. I called again in March and was told again 7-10 days for the refund. It is May 6th the membership has still not been cancelled and no money refunded, I called again today and was told to wait another 7-10 days for the membership to be cancelled and money refunded. The latest rep says memberships can't be cancelled the same day they are joined so I am waiting to see if I need to call yet again to get my money back.

This was my second time, that I had to go to the customer service counter to have coupons I clipped on the BJ’s website did not deduct off my bill, when I actually purchased the exact item listed. I thought this happened in the past, but didn’t have time to go stand in the customer service line. The last two times I shopped, I brought up the clipped coupon on my phone, took a picture of them as I purchased each item so I could track to be sure the coupons came off my bill. Last time, it was 14.50 of coupons that did not come off my bill, today it was 6.75. What about the times I didn’t catch it. If you advertise to clip coupons on your website and say they will deduct automatically, why is it not working.

Went to do my shopping to find that 2 of the items that I purchased last week had gone up $5.00 on each item. They were NOT on sale last week. Clipped the coupons from your book and three of the items were NOT carried by the store. Typical of most stores where you buy a membership and they start raising prices shortly after grand opening. SAD. I sought out a new wholesale club because I was sick of Sam's. Well, it turns out I may have made a mistake. Guess I’ll renew my Sam's membership. Have already told my experience to my relatives and will tell my friends if they ask.

I have been a long-time member of BJ’s and like their warehouse stores. HOWEVER, over the years I have tried to make several purchases from BJs.com and every year and every order has been a complete disaster. 1st: None of estimated delivery dates of the items on-line are an indication of the actual delivery date. In my experience, each item took 35 to 45 days longer than stated. 2nd: The website does not state if the item is in stock or not. So the delivery date is completely misleading. In my experience, it took over two weeks for an email to come to tell me that the item is backordered. They should get a computer to help them with inventory.

5 yrs scooter's worked fine. Last yr and half dead batt or waiting same answer 6 m. Not our prob. They're old machines. I will now be driving 1hr and a 1/2 to Costco where I have never had to wait more than 5 min for a fully charged newer machine. Machines are kept in back and on busy holidays if none are by door they bring them from back.

Please don’t believe you will get your money back if you cancel your membership after a few months. I had to cancel my membership because I have cancer and moved to Columbus so I can receive treatment at The James at OSU. There are no BJ's near me but I kept receiving the catalogs in my husband's name? When I called customer service, the agent was rude and couldn’t find record of me calling previously. Then I was told my membership cancelled itself because I wasn’t using it and I would not be getting my money back. I was contacted by another person but they only address my husband when the money came out of my bank account. Very disrespectful.

I used to be a member of BJ’s. I went in with my young nephew, 6 years old at the time last year. The man behind the deli counter screamed trying to scare my nephew when he was looking at the different meats and cheeses in the case. My nephew backed up frightened. The deli man started hilariously laughing at the young child’s reaction. My nephew was embarrassed and didn’t understand why someone that worked there would try to frighten him and laugh.

For sure this store looks like it’s poorly run. Deli department is dirty, unsanitary and folks behind the counter are rude. Regardless of the time of day, the slicers are filthy. The folks behind the counter use gloves but are touching everything, never changing their gloves. The meat and cheeses are put down right on the counter that has crumbs from everything that they’ve cut previously.

I am completely disappointed in BJ's customer service! I went to BJ's.com yesterday looking for tires for my truck and saw their deal for Nexen 235-75 R15 tires for 75.99 ea after 100.00 off the entire set when you purchase the set of 4 online. I tried to purchase online but the site kept erroring out. I contacted BJ's customer service who stated that there was an issue with the site and they would notify their IT department and to try the purchase today. I went to the site to complete the purchase but the price has increased by 25.00 per tire today. After contacting customer service via online chat and phone call they state they will not honor the price/offer even though I have a printout clearly showing the offer. Fourteen-year paying member here and LIVID!

Basically no one cares, no recourse. Perhaps headquarters. Phone calls and emails waste of time. The credit card bank they partner with is horrible. Security highly questionable and BJ's customer service simply says, "Oh we're not affiliated with them, we can't do anything or look into problems." I have excellent credit and own a business. I can't imagine treating my customers the way BJ's does. Good luck, Walmart is much better to deal with.

I give BJ’s a 5 star because I bought an Acer laptop from them in which broke around 2 1/2 months later. Acer gave me the runaround, then made up a story about the repair and wanted me to pay for it even while I had warranty. Acer honestly was the worst company I ever dealt with and I asked BJ's for assistance. They said it was out of the return window but they would do me a one time courtesy to return it for store credit which was ideal. Since Acer would not "partially repair" and kept haggling me to pay BJ's saved me money which I upgraded laptops and purchase a store warranty.

I am in need of a new roof and was getting estimates for replacement of my current roof. I thought going through BJ's was a safe idea to get a good roof at a reasonable price. I received a call from Power Home Remodeling and we set up a meeting to go over their offer. After 6 hours of presentation, I decided to go with the roof. I was told that the lifetime warranty (labor and material) was transferrable. I asked for the written warranty and was told that I would receive it upon installation. After the salespeople left, I decided to check the paperwork for warranty information and lo and behold it states clearly that labor is not warrantied (most of the cost is in labor). I immediately canceled the installation. DO NOT GO WITH THIS COMPANY AND BJ'S MUST VET THEIR SUPPLIERS BEFORE OFFERING SERVICES.

I can live with BJ's price scamming, that's on the consumer to know unit volume pricing. But a popup disclaimer at checkout, with a gigantic OK button, that allows BJ's to auto renew membership on your credit card AND the "I Accept" checkbox is DEFAULT ON!!! YES DEFAULT ON!!! Borderline ILLEGAL! BJ's offers large company's bulk discount on membership, Great way to circumvent!!!

Membership price goes up again. Now $55/year. Constant badgering on the sales floor from people trying to upsell you or shove food samples at you, or DirecTV, or aluminum siding, or magic pillows and other crap. Best parking spots going to 'families with infants' and 'propane tank refills', 8 spots which are almost always empty because no one uses them. Big price increases on the products I buy, despite membership price going up also. Self checkout registers being relegated to some stupid 'phone app only' use, again, which I never see used. So instead of being able to use those, we wait in line. Worst of all, I renewed last year on Mar 16, get in line today thinking I had 22 weeks left, am charged an add'l 20% surcharge for having 'an expired membership'. I was told it didn't matter when I renewed my membership expired before that or some BS. I'll never go back into a BJ's.

The services I received from customer service at BJ’s were above and beyond horrible. I waited online 25 minutes to purchase a pair of headphones. Once paid I went to pickup headphones from cage. Being the only one there I felt I would be in and out. 5 minutes after waiting and no one showed I went politely to the customer services desk in which they called for someone to come over and assist me. 10 minutes go by. No help. I once again asked for assistance and another call was place. 5 minutes later I asked again in which a call was place however; this time an female visibly upset came over and stated, "What that ** can't wait." I immediately ask for a refund and her name in which she stated with attitude Deborah #**. I told her I was going to make a complaint on her. The next day when I went to a different BJ's I found that my card was suspended.

Prior to purchasing this item on 12 Dec 18, I ensured that I check the return policy to be certain that it, Snow Joe Ultra 18" 15-Amp Electric Snow Thrower with Light - Blue (Item: 2045550 Model: SJ623E), was an item that I could return to the club. There was nothing listed in the return policy, the item description or once the order was completed that this item could not be returned to the club. This item is unopened/unused and I decided to return it as I did not need it. However, when I attempted to return it to the club, the shipping document that was attached to the item stated that it had to be returned to BJ's online and that it required an return authorization (RA). None of this was specified online for this item. Had that been specified, I never would have purchased it from BJ's, I would have purchased it from somewhere else.

They put out coupon books, but don't have the items, you need to go to caring amounts of stores to find all coupon items. They figure once you're in the store you will buy non coupon items, their prices are higher than supermarkets on many non coupon items. They all seem to be the same. Was a member of Costco. Same thing there.

BJ's may possibly offer quality services on many goods to its members, but it fails miserably with the strategy in practice in the optical department. Years ago, the optical department would present the customer the options available with price once a frame and lens were selected to enable the consumer to make an informed decision. However, in the last five years or so, this practice has disappeared to the detriment of the consumer. Nowadays, the salesperson will quote one price with the most expensive options. To add insult to injury, the salesperson will also include a $20.00 insurance premium without ever informing you or requesting your consent. Should a mishap occur, this insurance, by the way, does not even cover 100% of the glasses, and, you will be responsible for additional copay under the terms of the policy.