BJ's Wholesale Club Reviews

When I got there to pick my order up, the Bj’s representative said to go to make the line with all the rest of people that were there to buy at the store, They did not organize the customers like divide them by groups – those who wanted pick orders and those that went to buy, nonsense. But in the Bj’s website are encourage people to skip lines and get your items faster. However it is a mess to pick your order since you have to make long lines and now with Covid19 they are putting people lives on risk, a lot of them are not using masks or dont keep the right distance as directed by department of health and disease control.

I own an essential company who is been working and doing things through all of this and I find it kind of disappointing that I had to pay for a membership in order to be able to shop at BJ's. Now I see online that they're letting essential workers shop there without a membership and it's a load of crap because I've already paid for the membership and I was attending the store because you had to have a membership in order to buy things from there which means that limits the people that are going in and out of the store.

Ordered a TV on 4/2. On 4/3 got notification it shipped. Their website said the order was complete. The tracking info said a label was created but, item never shipped. They have no way of getting in touch with them. Let the phone ring for over an hour, on two days, with no response. Sent an email that they never responded to. Tried to cancel, online, wouldn't let me. Don't buy from them.

I ordered 12 items through BJ's delivery service yesterday. I received only one item worth 8 $ and they charged me 14 $ for service charges. It came at middle of the night about 5 hours late. Please think ten times before ordering from bj's in future, because you may not get the items you ordered and they would charge service charge.

When I first went to BJ's, the promotions for discounts were easy, just buy $75 groceries. Then they started selecting which groceries count. Now they are having us fill out forms on a website and upload pictures of our receipt. They have all that information at the cash register. This is just obnoxious and rude, and difficult for senior citizens. They advertise these promotions but aggravate their customers and make them give up by having them jump through so many hoops.

Although this store is not available where I live, every few months when I go back to the east coast, I always shop there. They have a deli with the best brand meats and cheeses at bargain prices and the store has many other brand name bargains at well below retail cost... they regularly send out their own coupons and they accept retail coupons. You can't beat that! I wish Costco and Sam's operated like that!

BJ's is a big box store but small enough to navigate easily. They have monthly coupons on many items and also have gas at the most reasonable price in the area. They have specials with coupons so you not only get $1.00 to $5.00 off an item, but it also qualifies you to purchase gas that day for extra off per gallon. I also like many of the brands they carry, as well as a variety of organic products. They offer self checkout so you don’t have to wait in line and many times, the service person will come and check out your items. Great customer service from all there. Very satisfied with the store since it opened.

I purchased a pair of glasses from BJ'S in August 2018. I liked the glasses and was very happy. I switch glasses because I have a few pairs (purchased elsewhere). When I went to put the BJ's glasses on a week ago, the coating was coming off the lenses. I can no longer use the glasses. I went back to BJ's hoping for some satisfaction. This is a manufacturer's error, not mine. I have several pairs of glasses with Transitional lenses and this happened to one other pair. I went back to that Optical store and they told me it was a manufacturer's problem and they replaced my lenses for no charge, even though I had the glasses for two years. However, BJ's now says they no longer deal with the company that made my lenses and nothing came be done after a year and a half. I am very disappointed in the business practices and will no longer use them for my optical needs. I will also let my membership end. So Beware!

I put coupons on my phone and half go through. I got Cheerios, ribs, peanuts, 2 types of Kleenex. About $15 in coupons did not go through. I did not realize till I got home and they were still in the clipped. I even checked when in the store. They have no one to help. I thought they went through but when I got home about half were still in the clipped area of my phone. It is very had to decode in the store when at the register. I thought they were all there but they weren't. They also sent me coupons and I tried to use those and half did not go through. I looked at the items bought and the coupons still sit in the clipped section of my phone. The App does not work. At least when I loaded when in CA at Safeway they had the same type of program. No troubles there. On my phone also. Here at BJs they suck when it comes to coupons.

Recently ordered television at BJ's Online site; guaranteed 3 business day delivery. Didn't arrive after one week, called customer service, said it must have been over site. They will expedite the order. Another week, no TV. Called back, was assured it would be taken care of and shipped out. Another week passes, NO TV, called again; on hold for 40 minutes. Asked for supervisor who once again assured me she would handle it and call me back within 24 hours..no call ever arrived! Sent email detailing above to BJ's customer service department; received no reply. Finally wrote letter to VP Customer Service and guess what? STILL NO REPLY! Are you kidding me?

I go to BJs because Costco is far from my house. Every time I go I say I will never come back. The lines are super long and slow. At self check out, I always have an issue with the machine and have to call for help. At Customer service counter I had to wait in line for 20 min, we were only 2 persons in the line... Only one person helping the customers... This is @ Bjs - Miami - Kendall Drive & 167 Ave. I go once a month, and I hate it.

BJ is a perfect example... of how not to run a business or how to run a business in the ground!!! In Jacksonville FL, we had 3 BJ clubs now, there's only one!!! The food court was permanently (I had to return, nearly everything I got from there )!!! Their baker(???) makes "Little Debbie" taste like a Master Chef!!! I often, let my membership expire cuz, I rarely used it and hated the lines "Due to very workers"!!! About mid-Nov, choose to try again with the holidays coming up!

I went to BJ's on Sunday, Dec. 15, to purchase Heartland chicken on sale for $4 off with clipless coupon. The coupon was expiring on same day. They were out-of-stock on this item and would not provide a raincheck for me to use when stock was replenished. Maybe this is not a major problem, but it was irritating since I purposely made the trip before the coupon expired. My Shop-Rite supermarket gives rainchecks.... Why doesn't BJ's... Not good customer service in my opinion.

I purchased an item for in-store pickup on 12/8/19. On 12/10/19, I contacted customer service because I have not heard anything regarding the item. Later on that day, they cancel my order due to item not available. The coupons that I used to purchase the item are now considered "used" and no longer available if I want to repurchase at a different store. I emailed customer service again but no word from them. I guess I should stick with Target. At Target, if you order pickup but item is not available, you can either select a different store or they will ship for free. Much more convenient and nicer customer service at Target.

I brought a 65 inch tv online the week before Black Friday was supposed to be ship out. Never received it from the shipping company. BJ’s never reach out to me and I have call them over 10 times. Still can’t get my refund nor my delivery service is terrible. I’m giving up my membership and going to Costco. BJ’s is very disrespectful to customers when it comes to reimbursement. I never experienced so much disrespectful from a business that need people like me to keep them running. Poor service bottom line.

I recently purchased two dollhouses that were on sale at BJ’s. I purchased them online because one was going to Buffalo NY the other to Pennsylvania. I bought these for my granddaughters for Christmas. Instead of the dollhouses they sent each one of them an Air Frier. I called Bj’s and they told me that they would send me a return label for the fryers and provide me with the replacement dollhouses. Instead they issued a refund that I would not receive after 10 business days once they received the item. I had to buy the houses all over again so that they get here on time for Christmas. Have not received the labels nor the refund yet. No apologies from them. Never again. Going to Costco.

The BJ's sucks, they made me call like 4 times, and they did not reimbursed my 55 dollars fee, it is unbelievable, do not trust them. I was told, do not worry bla bla bla, they are bad, I am tired of calling. Do not use them.

A bit over a year ago, a BJ's employee pressured me to upgrade my military membership to a rewards membership while I was waiting on the checkout line. I told her that I didn't spend enough money at BJ's for it to make sense math-wise. The employee claimed to check my purchase history, told me that I would indeed save money with the rewards membership, and assured me that I could cancel if I found the rewards membership wasn't working out for me. A short time after that, my membership renewed at the upgraded level.

We placed an order for a close out item that was a great price but the order has been a headache since placing! Everyday we get conflicting statements from shipper and from company itself! We’re told it shipped, then it hasn’t shipped. The next person states it’s on the east coast, then it’s in Dallas, then Austin. Then we were told it hadn’t shipped. The worst part is that we were charged for full amount which is hundreds of dollars, and now are being blown off by BJ’s! Not sure where to go next! Very disappointing? Be very cautious when placing an order!

Got approved for credit card which I never received. Called them after 3 weeks of waiting and they told me that they had to close the account due to some security reasons which they couldn't discuss with me. They lowered my credit score by this unexplained decision. Please do yourself a favor and stay away from BJ's. Switch to Costco, that's what I did. No problems with anything.

Online we tried to buy something, it said our membership had expired! BUT we renewed in FEB.! I called the local store where we buy and they said, yes we are paid up BUT they can't call the corp. to tell them, I MUST DO IT! My husband had tried for over 1/2 hr and never talked to a human and I picked it up at 5pm and when I called the 800# was on hold for over 45 mins and got switched over and over and had to re-enter my membership # over and over! THEN at 7PM, they closed and I was cut off! TODAY I renewed my call and tried again, same thing happened. And after waiting and give our membership # over & over---ONE hour spent on their automated-no human beings-phone---I hung up! I was to get a return call to rate my experience but didn't even get that! I am fed up with this company and next FEB. we will not renew! THIS IS NO WAY TO GET CUSTOMERS or KEEP THEM!

I ordered a $900 backyard playset for my nephews and while it was supposed to be delivered on July 6th, I still haven't received it. Even worse, their system is so trash that not only is their tracking system not working on their website, even their associates can't even find my order. How the hell does a company this large lose a massive package like this?? I also have an open return with them, but they're just spinning my wheels. Honestly, screw this company.

This was my second time with online ordering and it will be my last. I am also terminating my membership after 11+ years. To keep this brief, I will bullet point and summarize: I received notification of 2 shipments. The first was received on Friday, 7/5. Per the packing slip and e-mail the paper plates were to be in that shipment. No paper plates were in the box. When I called Friday, I was given conflicting information: I had to call back in three days to see if it arrived by then. Then the rep noted, “it was delivered today” (to which I explained again no paper plates were in the box). I called back yesterday: I was told I had to wait three more days for the case to be escalated. This is not acceptable.

Only one cashier line. 8 self-serve line full of waiting people. In several occasions I called the manager to try to improve the situation but I feel is becoming worse. Today I was 40 minutes in line on one cashier line. On the self service lines there was one helper per line but the process is delayed because people are not cashiers. The manager explained to me this is the way the industry goes, I explained to him the membership is paid by members to receive in return a level of service that is not improving. Maybe the industry is going to membership-less stores. Thanks Pembroke Pines, FL store (near a 55+ community).

HELP! It appears to be easier to get out of Scientology cult than to terminate our BJ's membership. They automatically charged us for renewal even after we canceled our membership, Now including last fees we have a bill of $128, no purchases just renewal, late fees and interest. Has anyone successfully dumped this bunch of criminals? Please email at **. Thanks in advance.

Thru 2015 we took the membership and we canceled a year after due to poor use of the membership. Store too far from me but everything is turned crazy when we see that BJ's credit cards is charging every year for membership and late fees as well. We owe $0.00 to card but now they are sending a bill close to $400 dollars and continue charging even after we have called many times, to clear the account to $0.00 and they say they do. We also called two weeks ago to membership and report the issue but look like they're blind, or some is practicing fraud on customers and we get caught, but this is not over yet. If they want hard time they get it. I will complain even at hell to drop their customers, letting them know how they want to make easy money. Scam money, scamming customers.

I had a very positive experience at BJ's in Manchester CT location in the Tire Department. Kyle and Alex were the two tire installation professional who helped me with my query related to the tire. Not only they were professional in their work, they explained the situation with my tire and recommended the best option. Saving my time and money at the same time. I will definitely buy tires from this location in future just because they have great people working for them.

Today I shopped at BJ’s in Old Bridge, 5/29/2019. While shopping I decided that I would purchase Blueberry Muffins. When I was checking the expiration date which was today I noticed a fly inside the packaging, that certainly turned my stomache and of course didn’t make a purchase. I broke the seal of the package which instead of doing so I should have gotten the attention of the bakery manager or the manager if the store to witness the fly in the package. I will never purchase bakery items from BJ’s having witnessed this today.

I have placed an order for **4 mg Original ** Gum on 05/21/19. The package arrived today 05/28/19. The problem was both items were expired. The first one - Lot AE958 expired on October 2018, the second -LotAG269 expired on February 2019. Shipping out an expired product was unacceptable and shows the BJ's philosophy about their customers.

BJ's needs to correct their computer systems to allow scanned and accurately agent ringed BJ's coupons come off from customer’s bills. BJ's needs to correct their computer glitch, identify and adequately refund customers you have been cheated.

I wanted to order food from my local B.J.'s delivered to my home in another town, I called and was told by the rep that it was possible to order food and have it delivered so I joined the club for the $55 fee. As soon as I was a member I tried to shop the website and found none of the food was available for deliver. I immediately tried to cancel the membership and was told it would be cancelled on Feb 22nd 2019. I called again in March and was told again 7-10 days for the refund. It is May 6th the membership has still not been cancelled and no money refunded, I called again today and was told to wait another 7-10 days for the membership to be cancelled and money refunded. The latest rep says memberships can't be cancelled the same day they are joined so I am waiting to see if I need to call yet again to get my money back.

This was my second time, that I had to go to the customer service counter to have coupons I clipped on the BJ’s website did not deduct off my bill, when I actually purchased the exact item listed. I thought this happened in the past, but didn’t have time to go stand in the customer service line. The last two times I shopped, I brought up the clipped coupon on my phone, took a picture of them as I purchased each item so I could track to be sure the coupons came off my bill. Last time, it was 14.50 of coupons that did not come off my bill, today it was 6.75. What about the times I didn’t catch it. If you advertise to clip coupons on your website and say they will deduct automatically, why is it not working.

Went to do my shopping to find that 2 of the items that I purchased last week had gone up $5.00 on each item. They were NOT on sale last week. Clipped the coupons from your book and three of the items were NOT carried by the store. Typical of most stores where you buy a membership and they start raising prices shortly after grand opening. SAD. I sought out a new wholesale club because I was sick of Sam's. Well, it turns out I may have made a mistake. Guess I’ll renew my Sam's membership. Have already told my experience to my relatives and will tell my friends if they ask.

I have been a long-time member of BJ’s and like their warehouse stores. HOWEVER, over the years I have tried to make several purchases from BJs.com and every year and every order has been a complete disaster. 1st: None of estimated delivery dates of the items on-line are an indication of the actual delivery date. In my experience, each item took 35 to 45 days longer than stated. 2nd: The website does not state if the item is in stock or not. So the delivery date is completely misleading. In my experience, it took over two weeks for an email to come to tell me that the item is backordered. They should get a computer to help them with inventory.

5 yrs scooter's worked fine. Last yr and half dead batt or waiting same answer 6 m. Not our prob. They're old machines. I will now be driving 1hr and a 1/2 to Costco where I have never had to wait more than 5 min for a fully charged newer machine. Machines are kept in back and on busy holidays if none are by door they bring them from back.

Please don’t believe you will get your money back if you cancel your membership after a few months. I had to cancel my membership because I have cancer and moved to Columbus so I can receive treatment at The James at OSU. There are no BJ's near me but I kept receiving the catalogs in my husband's name? When I called customer service, the agent was rude and couldn’t find record of me calling previously. Then I was told my membership cancelled itself because I wasn’t using it and I would not be getting my money back. I was contacted by another person but they only address my husband when the money came out of my bank account. Very disrespectful.

I used to be a member of BJ’s. I went in with my young nephew, 6 years old at the time last year. The man behind the deli counter screamed trying to scare my nephew when he was looking at the different meats and cheeses in the case. My nephew backed up frightened. The deli man started hilariously laughing at the young child’s reaction. My nephew was embarrassed and didn’t understand why someone that worked there would try to frighten him and laugh.

For sure this store looks like it’s poorly run. Deli department is dirty, unsanitary and folks behind the counter are rude. Regardless of the time of day, the slicers are filthy. The folks behind the counter use gloves but are touching everything, never changing their gloves. The meat and cheeses are put down right on the counter that has crumbs from everything that they’ve cut previously.

I am completely disappointed in BJ's customer service! I went to BJ's.com yesterday looking for tires for my truck and saw their deal for Nexen 235-75 R15 tires for 75.99 ea after 100.00 off the entire set when you purchase the set of 4 online. I tried to purchase online but the site kept erroring out. I contacted BJ's customer service who stated that there was an issue with the site and they would notify their IT department and to try the purchase today. I went to the site to complete the purchase but the price has increased by 25.00 per tire today. After contacting customer service via online chat and phone call they state they will not honor the price/offer even though I have a printout clearly showing the offer. Fourteen-year paying member here and LIVID!

Basically no one cares, no recourse. Perhaps headquarters. Phone calls and emails waste of time. The credit card bank they partner with is horrible. Security highly questionable and BJ's customer service simply says, "Oh we're not affiliated with them, we can't do anything or look into problems." I have excellent credit and own a business. I can't imagine treating my customers the way BJ's does. Good luck, Walmart is much better to deal with.

I give BJ’s a 5 star because I bought an Acer laptop from them in which broke around 2 1/2 months later. Acer gave me the runaround, then made up a story about the repair and wanted me to pay for it even while I had warranty. Acer honestly was the worst company I ever dealt with and I asked BJ's for assistance. They said it was out of the return window but they would do me a one time courtesy to return it for store credit which was ideal. Since Acer would not "partially repair" and kept haggling me to pay BJ's saved me money which I upgraded laptops and purchase a store warranty.

I am in need of a new roof and was getting estimates for replacement of my current roof. I thought going through BJ's was a safe idea to get a good roof at a reasonable price. I received a call from Power Home Remodeling and we set up a meeting to go over their offer. After 6 hours of presentation, I decided to go with the roof. I was told that the lifetime warranty (labor and material) was transferrable. I asked for the written warranty and was told that I would receive it upon installation. After the salespeople left, I decided to check the paperwork for warranty information and lo and behold it states clearly that labor is not warrantied (most of the cost is in labor). I immediately canceled the installation. DO NOT GO WITH THIS COMPANY AND BJ'S MUST VET THEIR SUPPLIERS BEFORE OFFERING SERVICES.

I can live with BJ's price scamming, that's on the consumer to know unit volume pricing. But a popup disclaimer at checkout, with a gigantic OK button, that allows BJ's to auto renew membership on your credit card AND the "I Accept" checkbox is DEFAULT ON!!! YES DEFAULT ON!!! Borderline ILLEGAL! BJ's offers large company's bulk discount on membership, Great way to circumvent!!!

Membership price goes up again. Now $55/year. Constant badgering on the sales floor from people trying to upsell you or shove food samples at you, or DirecTV, or aluminum siding, or magic pillows and other crap. Best parking spots going to 'families with infants' and 'propane tank refills', 8 spots which are almost always empty because no one uses them. Big price increases on the products I buy, despite membership price going up also. Self checkout registers being relegated to some stupid 'phone app only' use, again, which I never see used. So instead of being able to use those, we wait in line. Worst of all, I renewed last year on Mar 16, get in line today thinking I had 22 weeks left, am charged an add'l 20% surcharge for having 'an expired membership'. I was told it didn't matter when I renewed my membership expired before that or some BS. I'll never go back into a BJ's.

The services I received from customer service at BJ’s were above and beyond horrible. I waited online 25 minutes to purchase a pair of headphones. Once paid I went to pickup headphones from cage. Being the only one there I felt I would be in and out. 5 minutes after waiting and no one showed I went politely to the customer services desk in which they called for someone to come over and assist me. 10 minutes go by. No help. I once again asked for assistance and another call was place. 5 minutes later I asked again in which a call was place however; this time an female visibly upset came over and stated, "What that ** can't wait." I immediately ask for a refund and her name in which she stated with attitude Deborah #**. I told her I was going to make a complaint on her. The next day when I went to a different BJ's I found that my card was suspended.

Prior to purchasing this item on 12 Dec 18, I ensured that I check the return policy to be certain that it, Snow Joe Ultra 18" 15-Amp Electric Snow Thrower with Light - Blue (Item: 2045550 Model: SJ623E), was an item that I could return to the club. There was nothing listed in the return policy, the item description or once the order was completed that this item could not be returned to the club. This item is unopened/unused and I decided to return it as I did not need it. However, when I attempted to return it to the club, the shipping document that was attached to the item stated that it had to be returned to BJ's online and that it required an return authorization (RA). None of this was specified online for this item. Had that been specified, I never would have purchased it from BJ's, I would have purchased it from somewhere else.

They put out coupon books, but don't have the items, you need to go to caring amounts of stores to find all coupon items. They figure once you're in the store you will buy non coupon items, their prices are higher than supermarkets on many non coupon items. They all seem to be the same. Was a member of Costco. Same thing there.

BJ's may possibly offer quality services on many goods to its members, but it fails miserably with the strategy in practice in the optical department. Years ago, the optical department would present the customer the options available with price once a frame and lens were selected to enable the consumer to make an informed decision. However, in the last five years or so, this practice has disappeared to the detriment of the consumer. Nowadays, the salesperson will quote one price with the most expensive options. To add insult to injury, the salesperson will also include a $20.00 insurance premium without ever informing you or requesting your consent. Should a mishap occur, this insurance, by the way, does not even cover 100% of the glasses, and, you will be responsible for additional copay under the terms of the policy.

I contacted BJ's regarding a coupon error through their customer service email. After 3 emails it became apparent that $22 is more important to BJ's than customer satisfaction, such a shame. Then I received a survey about my experience which I completed and submitted. The survey said that I would be contacted within 48 hours, hmmm I thought, maybe they do care. Nope, they never contacted me.

They automatically renewed my membership card on 1/2/19 and I went to the store the same day to cancel it. I was told that their system was down and advised to call and my money would be back the same day. Today marks the 29th day and I am yet to receive my refunds. I have called them to let them know that I have a new debit card and I needed them to update it so they could be able to refund my money back efficiently and the lady acted like she knows it all stating that my bank will automatically renew it.

So I applied for their Mastercard over a year ago and never received it. I started getting phone calls that I owed $37 for a yearly fee. I told the guy yesterday that I never received the card so I was not going to pay a fee for a card I never received and I wanted it cancelled. He said, "No problem," and forwarded the call to someone that cancelled the card. Now this morning I received a call saying I owed $84 for fees on the card. The girl would not let me speak as I tried to explain I never received the card and had spoke to someone yesterday. She said, "You have to pay it!!!" Needless to say I hung up. This is a scam on the part of BJ's.

The services I received from customer service at BJ’s were above and beyond horrible. I purchased a TV from their BJ's site in December of 2018 and it was not scheduled to be delivered until January 4, 2019. When the TV was delivered the screen was severely cracked. I refused the TV and called BJ's wholesale for a replacement per the delivery company instructions. When I called BJ's customer service the first time they stated that I would have to wait for them to receive the TV back from the delivery company before they could refund me my money. I asked the lady to contact the delivery company to verify that they had the TV. She did and they advised her that the TV was broken and they will be returning it back to BJ's wholesale.

I decided to try BJ's wholesale warehouse... Not a good idea. Do yourself a favor and pick one of the other chains. They have bulk food like Honest chocolate milk and granola bars that all expire in a week. Are you gonna pay full price for bulk packaged milk of granola bars that expire in a week? Heck no. You can't scarf 48 granola bars in that time frame. This is just one example of this place's food selection. The prices aren't really that good either... Go somewhere else. I'm trying to cancel my membership and get my money back.

I received an offer for the BJ's visa at store through Comenity Bank. They approved me for a 25,000 credit line. I received the card 9 days later right after Christmas around 1/4/19. I activated the card and on 1/5/19 it shows as a new open account on Credit Karma. 1/11/19 I am at Home Depot marking a 27.00 purchase and it gets declined twice. I’m like impossible, it a new account and zero balance. I get in the car and call Comenity Bank. I’m told on the phone, "I’m sorry. A letter went out today and your account was closed for too many inquiries."

Order a dishwasher through BJ, nightmare. They told me wrong schedule, waited at home for an half day, never said Sorry, then rescheduled. Couple of weeks later, it arrived but it was broken one. Angry, but re-re-scheduled, finally got it. They promised to send a $10.00 gift card for compensation. It never be received. Very bad experience with them!!! Advice: Never do house appliance purchase from them!!!

North Brunswick, NJ - Worst experience after having many years of BJ's membership. Customer service is bad and also tire never delivered to store for installation. Response from customer support bad and calling my order.

On Saturday 01/05/19 around 7 pm my husband and I went to the BJ's Wholesale located at 162nd and Kendall Drive in Miami, FL. After waiting 15 minutes for the cashier to finish with her current customer, the couple in front of me were up and paying when the first customer came back, gave the cashier a receipt and the cashier and the floating cashier had to input information, at which I was ready to burst so my husband asked "are you gonna take long 'cause I'll just change my stuff over to aisle 7." She said no and continued with the lady. When she was done the lady turned around and said to the cashier "THANK YOU" to which I replied "NO, thank me" and the cashier whipped her head around wagged her finger at me while rolling her eyes and said that transaction took less than a minute and I said meanwhile, "I have been standing here 15 minutes and don't you roll your eyes and wag your finger at me."

This weekend it was more difficult to find a cart which was barely clean. The best I could find had dirt and bird feces. BJ, you have workers who bring in and out the shopping carts throughout the day and store them at night - please include in their responsibilities washing down and disinfecting the carts.

I just moved to the area in the summer. I had good experiences at the Bangor Maine location, where we purchased four all season tires in the spring of 2014. At the time we were told our snow tires could be changed over each season at no charge even though they were purchased elsewhere. When I showed the clerk the receipts he became verbally aggressive. I asked to see a manager. The manager honored the previous deal, but Kyle continued his abusive behavior. This was the third such experience with him. Nothing has been done with him.

I was unable to renew my membership earlier this year--had no money. This week, in the mail was a coupon for "FREE 3-month membership". When I took it to the cashier, she said I could not be a new member because I had previously been a member within the last year. I would have to wait 2-10 years before can apply again. My question is, why does it matter? My membership had expired, but I could not afford to renew at that time. Do members have to keep a continuous membership?

I purchased A TV online to be picked up at their Millsboro location the same day. I used the PayPal option as payment for the item online. When I arrived at the store the item was ready but they could not print out the invoice as they said they do not deal with PayPal in store. I was told to use another credit card to complete the purchase and I was guaranteed I would not be double billed. When I arrived home, I checked both credit cards and found out they had billed both PayPal and my Visa card. According to BJ's they could do nothing about it because they “don’t use PayPal in the store”. So now I have One TV and two bills for the one item. Caution never ever use PayPal online with BJ’s. They will rip you off.

Horrible customer service!! Membership is NOT worth the verbal abuse given by their customer service department. They don't own up to their mistakes and ignore you if you email them. I was told one thing via email, printed it and brought it into the club where they refused to stand behind their word, instead of apologizing or trying to make it right they tell you off and basically let you know they don't care if you don't want to be a customer of theirs. Completely unacceptable.

On December 8 I was racial profile by a employee by the name of Alisha. She followed me around the store harassing me. Not only that she said I was accompanied with a homeless man - that wasn't true - She was very disrespectful after to speak with supervisor Nate. He was disrespectful as well.

I purchased an outdoor couch for $700 and called to cancel the order within 10 min as I found it for $100 less. Customer Service said they could not cancel the order. I needed to refuse delivery when it arrived. I refused delivery and called to process the refund. BJ's said the outdoor couch was sent back to the manufacturer so they could not process the refund. It's been 3 weeks. BJ's Customer Service is not responding to any of my emails or phone calls. I am canceling my membership which I have had for 15 years. Looking at all the negative reviews I can tell this company does not care about the customer.

I ordered the LG 50UK6500AUA 50" TV on 11/28 and received it on 12/4 and it was damaged from both sides. I contacted the customer care and all what they can do is to create a return order and they will issue a refund after 10 business days and that's all. I posted on their Facebook page and found others complaining from the same issue, TV got broken during shipment! Very frustrating!

Placed an order with BJ's for 4 Michelin tires. A rep calls the next day saying the tires ordered are not in stock, inventory was wrong. I had to go inside the store for a refund. I tried ordering more Michelins but the tech told me none were available. I tried for Bridgestones, same story, not available. I ended up at Fair Town tires, they have the Michelins I wanted. What good is a membership at BJ's? You can buy items for less at other local markets. This will be my last membership.

I purchased three rings online. When the order came in, the package only had two rings. I contacted the online customer service on November 20, 2018 by phone. That person was completely useless. After several email attempts to have the order complete or have someone call me I received a call on November 29, 2019. That person told that it had to be escalated twice and then it would go to a team, and I should hear back in 3-5 days. (That is what I was told on my first email to BJ's.) I will never purchase from BJ's online again.

I have a BJ's Perks Mastercard through Comenity Bank? If you are considering a Comenity Bank credit card, USERS BEWARE! I pay off all my credit cards in full each month via my credit union's on-line bill pay. Last month, I had a larger than usual balance on my BJ's Mastercard due to a furniture purchase and final payment on my daughter's wedding. When our credit union attempted to make the electronic payment, Comenity Bank wouldn't accept it because of the larger amount and insisted the credit union issue a draft check by mail.

BJ's advertised a one day promotion on November 10th for a Samsung 58 inch Led TV and a free Samsung soundbar with free shipping. I purchased this offer and my credit card was billed for the product/offer. I did not receive a confirmation number, but I could see the charges on my credit card. Later, a credit for the charges appeared on my credit card. I spoke to the BJ's Customer Service and had to tell the story many times to individuals. I spoke in the chat room, on the phone and made a follow up call.

People, I cannot stress this strongly enough. DO NOT BUY TIRES AT BJ's. I swear this is 100% true and still I have correspondence from BJ's employees to verify it. BJ's buys 8th rate garbage tires from a shady distributor called Simple Tire LLC and Simple Tire floods BJ's supply chain with old tires. Tires degrade even when not being used and rubber has a finite shelf life. The lifespan of a tire is 4-5 years now even if the tire has never seen the road. It doesn't matter about the mileage rating or the mileage you've done, if the tire has sat in a climate controlled warehouse for 48 months it's about as far along in its lifespan as one that's been on your car for 48 months, it's almost dead and has very little time left before it becomes useless. And these are the tires BJ's is allowing Simple Tire LLC to send them. In fact, those are the only tires that Simple Tire LLC stocks and that's why BJ's uses them.

I visited the store to take part in the promotion that they had going on and was charged an extra 20% for some random charge that I was not notified about. When I contacted customer service I was then told there's nothing that they can do. That's ridiculous. If I knew there was going to be a charge I would have never taken part in that promo.

I had a fraudulent charge on my checking account from BJ's. I've never heard of this company until today. I notified my bank and started the fraud process. I was instructed to call BJ's as well. I spoke with a customer service agent who told me he couldn't look up the purchase because I wasn't a member. I asked to speak to fraud or accounts department and he said there is no such department. He said my bank will handle it on their end then contact BJ's. I said, "What's the number to that department they would call." He replied, "There is no department." What! Then who would they contact. He said, "The dispute team." "Well connect me to the dispute team now!" "I have no way of doing that." "Well can I speak with a manager please." He replied, "There is no one I can connect you with!" All he did was try to over talk me. He wasn't listening. He was just scripting!

I was told by BJ's that they have an option called "Add to card" online where you can clip the coupons to your membership card. That's nice, but still why? We are members, the sales w/ or w/o coupons should be automatically given to the members at checkout w/o all these extra work in advance. Are you kidding me? I can understand if they have a special promotion like giving out a $10 coupon or $20 coupon if you make a purchase over $50, maybe they can still justify for clipping those special coupons but as far as coupons are for in-house merchandise, they should eliminate coupon clipping (or pre-load to your membership card before shopping), save work for everyone, no need to have a special app to save coupon electronically to our membership card before we go shopping at BJ's, no need for the checkout software to see if sales price should be given to the member depending on whether or not the coupons are preloaded on their membership card.

I am completely dissatisfied with the Poor BJ's Wholesale Club & BJ hunt. It is really a false company who just advertises to get customers but they provide zero service to you. Their staff & associates are too rude to talk & never help to solve the problem. My husband ordered for a Whirlpool Dishwasher 1 month back. They scheduled delivery appointment for 15th September & when they came they refused to deliver the product & said, "You need to Uninstall the old dishwasher" which they didn't inform earlier and went back & again rescheduled for 27th September.

I purchased a Generac gas pressure washer from BJ's and after first use I was not at all happy with the product. It's so hard to start and the soap dispenser not working and lot smoke coming and I want to return that product and Bj's don't take it back since they don't take back any product with gas. So be very careful with Bj's and I have Sam's Club and Costco membership too. I never experience any issue with them. Now I am stuck with this product so read the fine print before you buy something from Bj's and I never want shop place like this.

Pray that you never need customer service because they don't have any and they are not there for you. Don't ever think of using their auto buying program, they will work real hard at denying you the promised and advertised perk. After weeks of emails they say they will make a bad situation right and mail me a gift card within two week. They never sent the gift card. Now they don't respond. Terrible customer service.

BJ's card was refused at the gas pump 3 different times. I saw others have the same problem. Attendant said there was nothing he can do. I went inside to check on the card and was told it was GOOD. This place is a dump compared to Costco, no more bfs for me. Going to Costco.

I am seeing the downward trend at BJ’s. I've been willing to forgive the few times I've had bad experiences there (bad food, rude employees). But today I was made to feel guilty through no fault of my own. It might sound dramatic, but that's how I felt and I can't shake it. Basically, the employee at the exit who checks outgoing carts caught an item that the cashier had missed (I wasn't paying attention either so I missed it too). The employee at the exit was very thorough. I've always wondered how these cart checkers did their job; I suppose they should count everything, right? What if someone has 200 items in their cart? Will they spend the 2 or 3 minutes counting, and maybe counting again (like what happened with me with only 19 items)? They should, right?

I was shopping yesterday August 3 and wanted something from the deli department. One of the deli employees (female) dirty looking, hair all over the place no net, make up running down her face. She looked like a clown. I didn't think it could get worse than a male employee started washing his face in a small sink behind the deli counter, but visible to all the public. Then after washing his face, wet his hands about 3/4 times to "slick his hair back" so wet his hands then ran his wet hands thru his hair to push it back. I was horrified. Next door to him was the rotisserie chicken and they heard me say to my husband how gross that was and I wasn't buying deli from them (Setauket NY), he told him, "hey a customer just watched you." He could've cared less. Never again!!!

Tired of being asked every time I shop what type of improvements I would like to make to our home! Not to mention that the home improvement seems to specialize in marketing and aggressively upsells the most expensive repair possible and is a total RIPOFF. Once I made appointment with canvasser for our two front bay windows that were crooked. They don't make repairs but instead replace. So the quote for replacing both front bays and 6 windows all together came to $12K. My mother-in-law recently had all the windows in her house replaced for only $8K. We got a local window guy repair the sagging bays which realigned our original windows for $500. I'm seriously considering canceling my membership to avoid the hassle and browbeating. Last time wasted 1/2 hour trying to decline the service. It is not worth the minimal amount of savings in prices.

First week of June I ordered a sunglass over phone with BJ’s customer support. It was a business address where they needed to ship it instead of my home. As it was a surprise for my husband. They didn’t sent me any order confirmation, 3 days later called them for the email and tracking. June 13th on tracking showed, they couldn’t deliver the package at the address. USPS never left any note or anything. I called BJ’s customer care several times to know what’s going on with the order. July 5th I asked to cancel the order and refund. Waited two weeks and then called them on July 18th for the status of my order cancellation. And every time I start over. BJ’s customer service people just lie and don’t do their work properly.

Terrible, nonexistent service. The staff ignores you, you can’t get any service at the deli (which really needs to be self serve if you are going to be ignored), staff just stands around and will not even acknowledge you, even when you are the only customer present. Management is never around; the line employees run the place and do whatever they want, which isn’t much. Never seen a store where employees can routinely ignore and be rude to customers. Also prices are high, selection is bad, and they have the temerity to charge a $55 annual fee. Well, this is one person who is not renewing this worthless membership. Other stores provide better service at the same, if not lower price. And I’m Not one to demand/expect much. Unspeakably awful.

In a positive note, the products at the deli are great. On the negative side, the assistants who work in the deli need some education on slicing, speed and attention to the customer. For example, there is usually one person and often a line waiting. Almost every person who slices is very slow. This happens at both the BJ's where I shop. The one in Brier Creek and the BJ's on Capital Blvd... Raleigh, NC. Sometimes, there is more than one person behind the counter, but the second person is attending to other duties while everyone waits.

I’m extremely dissatisfied with the entire ordeal that I’m STILL going through with the Abingdon BJs Tire location. My husband blew a tire on 95 6/28, we’ve always had a great experience in the past so it was a no brainer to call our local BJs store and ask for help. First off, the associate who answered the phone on 6/28 at 530pm was extremely rude, lazy, and downright opposite of what we’ve experienced before. He stated that if we wanted tires, go online and set it all up because ‘I don't have time for you’. Then we stated our emergency situation and he asked why he should care. We hung up extremely frustrated, figured it wouldn't be hard to figure out online and hoped that we wouldn’t get that associate when we dropped off the car.

BJ's store located in very convenient distance from my home. So we have memberships since they have opened. We do shopping with them regularly every two weeks. First I was disappointed when noticed dirty and in some kind broken elevators. Something wrong with their doors. They opened slowly and with ugly noises. Every time I’m very scared to use them. I want concentrate my point that nothing changed for today. Also a lot of frustrated shopping carts throughout the parking area. But when you come inside into the store (that area, where supposed shopping carts to be - is empty) and I have to come back and grab cart from the parking.

I found the overall savings extraordinary. But to get that saving I spent an extreme amount of time going thru coupon booklet so I sometimes don’t go there just for that reason. But if you have the time it’s fantastic.

Their merchandise is easy to find and priced well. They take coupons which unlike some other stores allows for additional savings. Customer service is very good as well and everyone is very helpful and friendly. I’m very happy with my experience at BJ’s.

I will never do business with BJ's Wholesale Club Tire Center again. First, they never answer the phone during regular business hours. They are always too busy to take walk-in service, and they work on an appointment system that is often a week or more backlogged, but, because they don't answer the phone, you must go there, make an appointment, then come back to have the work done. Very frustrating waste of time. Also, I was required to pre-pay for tires they didn't even have in inventory, and for which they couldn't provide a definitive ETA.

My family purchased a Vizio 39" tv on 4/3/18. It was for $199.99. I come to find out Walmart had the same exact tv identical model for an everyday price of $179.99. My family called BJ's and asked them if they priced matched. They were very rude and arrogant. They said, “No.” I called the store and asked them who do they think they are speaking to with that type of behavior. I demanded a supervisor and I explained everything. She kept on trying to tell me that was a sale price at Walmart. I told her it was an everyday price and confirmed it with Walmart and still on the phone she had an attitude. Then she said, “I will check with my general manager. He'll call you tomorrow 4/4/18 at 2:00pm.” He never called.

Purchased an LG dryer online on January 31st. The dryer was delivered and installed on February 22, when I attempted to use it the next day it kept tripping the breaker. Had the breaker looked at, no problem. The problem was the cord was broken while being installed. Called and they sent someone out from the installation company on 3/17 and he confirmed that not only was cord improperly installed but there was a plate that was broken. He took pictures and sent them back to company. Have called BJ's numerous times and they say that the new dryer has to come from LG and they haven't heard from them. So here it is the beginning of April and I still have no dryer but I had to pay my credit card bill so they have their money. I will NEVER again purchase anything major at BJ's.

On 2/19 I purchased an item online described with a specific product model #. Item was part of a kit consisting of a leaf blower, weed trimmer, and 2 batteries. Item shipped late and finally arrived 03/02. Well something arrived. They shipped wrong item... Different part # consisting of trimmer and DIFFERENT, inferior leaf blower and only one (smaller) battery. I immediately contact phone CS and they said they made a mistake and listed and sold me the wrong item - and that the item that arrived WAS the correct item. I was offered $25 credit to keep it. HA! Blower is inferior and missing battery had a replacement value of $60. NO THANKS! I was emailed a UPS return label with RMA. I printed it out and it went in mail next day.

I'm completely dissatisfied with a former club I belonged to. BJ's Wholesale Club is a joke that falsely advertises to their customers. I went in to buy a mattress and box spring set advertised with a manufacturer coupon for 100 dollars off... Still a $299 purchase. I started in Riverhead where they searched the store and found no box spring to sell with the mattress. Then I tried Bellport who also had no box spring for the mattress. They tell me they will be getting a shipment of mattress one month then box springs the next. Who wants to wait 2 months to get a mattress and box spring to sleep on when they advertise the SET?

We had been members of BJ's Wholesale Club in Sarasota, FL, since 2007. Until recently our relationship had always been good. The staff was friendly and the prices were decent. Returns were easily handled. Our friendly relationship with BJ's began to deteriorate in June, 2017. We discovered BJ's own store-branded “Berkley & Jensen” alkaline batteries in our television remote control had leaked or exploded and caused a deep, permanent acid burn in top of our media center. We immediately contacted the store manager. At his request, we emailed him a statement explaining exactly what happened, along with photos of the damage and batteries, and a scan of the sales receipt for our media center. In addition, we included a photo of even more B&J batteries that we subsequently found were leaking inside their original packaging. All the batteries were well within their marked shelf life, and all had been properly used and stored.

Kearny, NJ - this particular BJ's location customer service and price gagging is so bad lots people are NOT renewing their membership. Therefore I am doing the same. Besides that store doesn't carry even enough merchandise. Return and exchange policy and handling customer credit and debit card differ from other BJ's. So I will urge all local BJ's customer to not go back to this place.

I purchased tires with road hazard and my membership expired. They are now charging me a 20% surcharge for the road hazard repair. I spoke to a manager and she said there was nothing she could do about it.

This review is only for the optical department because no major problems in other departments. I tried to take advantage of what they called a half price offer for a pair of glasses. I ended up paying over $400 for all the specifics of the kind I got and that included the half price and two other discounts! When I called another Warehouse Club to compare all the specifics of the kind of glasses I got I was quoted a price of about $50 less and that is their regular price! The other problem at my local BJ's Optical department is that one person there acts like a robot! So they do not even respond appropriately when you talk to them. Thus I would say steer clear of BJ's Optical because they are not a discount place and also they charge higher prices for comparable eyeglass frames than the other store I mentioned!

The last two times I was at BJ's I noticed the prices were getting higher and higher. Secondly they hold $100.00 back from my credit card for 18.00 bucks worth of gas. I see no reason to continue with them so back to Costco for me.

Made 4 purchases in 2 days with 2 different credit cards and every single purchase was cancelled. One of the purchases was even done through the phone when I called them, and still was cancelled. Reached out online, and they were of not help blaming everything on my credit cards when I have used both of them in multiple occasions in those 2 days for purchases I made online and in person without issue. This is the worst experience I have ever had trying to make a purchase online. I even went ahead and created this account just so I could voice my frustration. Do not waste your time trying to make a purchase online from BJ'S. You will end up with pending purchases and wasting your time. STAY AWAY.

BJ's Eyeglass Center, Monroe, NY - I bought eyeglasses from them on 6/24/17 for $494.44 and by October the lenses were completely scratched. I took them back on October 30th and was charged an additional $75. 2 weeks later the frames broke. In November I went to take them back and the eyeglass section was closed even though the Store was open. I live 45mins away and not in Monroe very often. Next time I was in the area was the beginning of December and the guy told me that there would be another charge and also said to me that the lenses were scratched!

I have bought celery that was rotten, still see same rotten bunches on the shelves weeks later. Just bought box of clementines... most rotten two days later. The store in Derby, CT needs to be attended to. I will stop shopping there if this continues. Plus my review on other sites will not be good. Do I continue to bring back rotten produce... that is more hassle than it’s worth, since I do not live nearby.

Ordered heroes for my company holiday party. Three 3ft heroes. One Italian, one American, one mixed. The receipt was very clear as to what was ordered. This was ordered at the Bellport store. Get there around 530pm to pick up the heroes for the party that was starting at 7pm. Only one 3ft hero was made. I then asked the very rude lady behind the counter "what am I suppose to do now?" Her response was "well I guess you are only leaving with one hero". Well she guessed wrong because I left with nothing. Left the hero on the counter walked out and never will return again. I then called customer service and the lady on the phone was more interested in what my member id number was than what I was calling to complain about. Thank God I was able to get food from somewhere else in such short notice.

I spoke to the operation manager Don ** about his tire technicians damaged my lug and cost me $180.60 cents to repair and I came back to get the tired changed over to a snow tire. Big mistake, the tire technician damaged another lug by cross threading the lug nut. I told Manager Don ** I want tone reimbursed for $180.60 cents for the damage of the first lug and pay for the replacement of the second damaged lug. Don ** replied, "you overpaid for that repair because it a $30.00 dollar repair." I asked Manager Don ** where I could get a lug repair for $30.00 dollars? His reply, “Well when I do it myself at home it only cost me $30.00 dollars.” Don ** raised his voice to level of shouting when I told him to stop yelling.

Bought a Shark rotator professional vacuum cleaner for 129 dollars on Black Friday (11/23/17). I was supposed to receive it on 11/28/17. As of today (12/11/17), I still haven't received it and BJ's has made no attempt to get this resolved with their shipping service UPS. They took my money from the account which I saved just for this vacuum from months ago. Both UPS & BJ's have been giving me the run around from the get go. Save your money people and DO NOT SHOP ONLINE AT BJ's. They DO NOT care about your money or your time.

I visited the locate BJ's in Fishkill NY on September 30th with my kids. My daughter was visiting for her birthday and she needed some things so we figured we would check it out. When we got to the store I went to customer service and asked if I could shop. I knew it was a membership thing but since I do not drive and wouldn't be coming back I didn't want to join. I explained all of this to the girl at customer service. She explained I could shop and the cost would be $5.00. Ok. I agreed. I used my debit card and off we went shopping. After spending $133.00 I never gave it another thought till today when my card was charged $54.06 for a membership. A membership? I never agreed to. I don't drive and I don't live near it. Why would I join? I called the store to question the charges after I explained it to the girl that answered the phone. She said, "Hold on." Didn't ask for any of my personal information. Just hold on. There I sat for 25 mins before hanging up.

Two words when deciding to order from BJ's: STAY AWAY. Terrible experience from the beginning. Ordered appliances online and got nothing but the runaround. Orders canceled and re-ordered and then canceled again, all because of BJ's own personnel. Every time you call and speak to someone you get a different answer and no one is helpful.

I ordered some diapers for my son on Nov 21st. It is Dec 4th and I still have not received them. When I called customer service they told me there was nothing they could do for me. The delivery date changed 5 times. Every time they said I would get the diapers the date changed. I thought the diapers would be delivered before delivery date changed and My wife recently had surgery and could not go to store to buy diapers while I was at work so my son went half the day without diapers and he is 6 months. I don't know if I will ever receive these diapers and their customer service manager refused to return my money so I can go buy diapers for my son somewhere else. I had to get some diapers from my brother to get by. That will be last time I purchase anything from them!

Yesterday, I went back to BJ's to return one item from shopping I had the day before. At customer service desk cashier ** her voice very loud when I gave her member card. She did return on gift card without telling me anything then I said I want my money back not gift card, she said, "You don’t have receipt. YOU ALWAYS RETURN, I KNOW YOU!!!" In front of customers. I felt so bad because the way she spoke to me & I don’t always return as she said unless package unsealed or rotten.

We have belonged to a BJ's Wholesale Club for a good 15 plus years (not at same location) and we are not going to renew this December when our membership expires. It is too frustrating to shop at a store that you pay to shop in but still have to cut coupons. Even more frustrating is the coupon books come in the mail and have different expiration dates. We have to go through 2 books of coupons since they overlap and then there are coupons in other books that you get in mail or at the store. I have received emails about downloading app so coupons can be saved there but I can not sign in. It does not take the membership number, my email and name. We find this very frustrating and we spend hours going through all these coupons. If items are on special why don't they just ring up on special - why these frustrating coupons?

I was in the BJ's warehouse in Farmingdale, New York this morning and lost a glove in the store. Before I left the store I went to the member services desk and asked if anyone turned in a glove and they told me No. They said to call back in a little while. Maybe somebody would turn it in. That was over 7 hours ago. Since then I have called the warehouse numerous times and could not get anyone to pick up the phone. I called the corporate office and I had the same experience. I called their member care number and finally got a human being who said they would contact the store and have them get back to me. No responses. I put a comment on BJ's Facebook account and was advised to contact the store directly. Obviously she was not listening to nothing to me in my complaint that no one answers the phones. Very very bad customer service!!!

Yesterday I was checking out, there was an issue with an item the customer in front of me was purchasing. The cashier left her Station and was gone a fully 10 minutes. Even the customer in front of me was looking everywhere for. In the meantime they opened up the line next to me as we were backing up. Since I was next I thought he would take me first, but he started taking all the people behind me.

I have been a customer at BJ's for many years, and I am considering canceling this membership because every time I go to the deli, there's a huge wait time even if there are only a couple of people in front of me. I go to Club 367 and the last time I went on October 6th, 2017 at around 8:30 pm, there were about 6 people in line and there was only one person helping customers and the other lady was cleaning. I asked why there was only one person helping customers and they said that they needed to clean otherwise they would not finish in time. They told me to come here and complain and so that is what I am doing. I am seriously considering not renewing my membership just because of the wait time at the deli.

We shop here EVERY month for groceries with 6 children. We do not get any assistance and live on my VA disability so we have to budget. As a veteran I get a discount on the membership so we get the 2% back membership and almost every month, because of what we spend for groceries and other sundries and household items, we get a rewards increment (paid oUT in $20 increments). This past April (2017) we spent upwards of $500 and our rewards thing on the receipt tells us you need to spend (this amount) to next reward and the previous receipt said we needed just over $400. When I went back later in the month for milk and stuff, I fully expected to see that rewards there for me to use. Our membership never recorded that entire purchase! I had the previous receipt to compare it to.

One month prior to subscription renewal I called to cancel. After customer service rep said all is well done I said goodbye. Well yesterday I was charged renewal fee anyway. I called explained. Had rude person on other end but charged was going to be reversed. Now I find out that not only did they overdraft my account but it will take 7 to 10 days for them to return funds, because they have no record of original call. Bad business practice, will never go back.

BJ's promotes its credit card in all of its stores. They promise cashback rewards in addition to $.10 off the price of gas at its pumps. The gas is, in fact, discounted; however, you receive no cash back for gas purchases. Moreover, when you finally spend enough to get to the $20.00 cash back, the reward cannot be used to pay down your balance on the card, as you can on other cards and you must spend $20.00 all at once in-store to receive the bonus. In other words, after working hard to get the $20.00 cash back reward, you have to give it right back to BJ's. And the reward expires in six months and cannot be reissued! Going forward, I will use the card only to purchase gas! Period!

Went to one of your Miami BJ's clubs and was in the express checkout lane for nearly 10 minutes. The lady in front of me was at the teller machine clipping her coupons while at the express checkout teller which cause a backup and forced me to go to a regular teller. BJ's should have a policy that restricts coupon clipping while checking out especially in one of the express lanes. I believe you should looking into this policy of doing coupons while you are checking out. Remember you are not the only game in town, we can easily not renew our membership and go with the competition!

I have been a member for many years. I like shopping here for many reasons. There is always plenty of parking, besides bulk quantities they also have smaller items, like the deli, and they send me coupons regularly for items I actually buy! It can get busy on the weekends and they usually dont have many registers open. However, self checkout is always open and it's pretty easy! I do my shopping early or during the week when it's slower and I'm in and out. I bought a pair of glasses once and didnt have any issues. And the liquor store is one door over if I need to pick up something. One stop shopping. Overall experience I love shopping here!

Noticed particularly long lines at BJ's last several months but lately has gotten way out of control. Yesterday, 8/31/17, after completing a one hour long, full cart shopping ordeal, I get to check out only to find the entire front end clogged with other miserable shoppers waiting way too long to be checked out. And why did I waste an entire hour filling my cart in the first place? Every other food item I looked at was at or very close to expiration!!! And it wasn't a few pieces of each item... the entire shelf was just chock full, freshly stocked, with old stock! The "Organic" salad blends labeled 9/04/17. Sabra Hummus, 9/07/17. Packaged ham, bacon, cheese, juice, milk, virtually every item I had to dig thru to attempt to find a decent expiration date. The Thomas english muffins (18 pack) had 5 days left. And this was a full sized bread cart fully stocked.

We pay for a membership and this is the second time in three months there were two self checkout and one regular lane open. The prices are going up and the customer service is poor. I will definitely be rethinking renewing my 50.00 membership.

I went to BJ's Wholesale Club in Deptford N.J this morning.This club is our regular club. I went to purchase gasoline and to my surprise there were 16 cars deep in every lane. While waiting all the customers heard the two workers yes only two workers talking about apparently another worker Tim calling out and that he was a bum and that management does not give a ** about the gas workers. ALL this was heard by every customer waiting. That's how loud it was. This is a privacy factor and should never be spoken about in front of customers.

I purchased a pair glasses and pick them up by their records in June. Today is July 31. I don't wear these glasses. Deli in the frames are ready came apart from the glasses appear to be Sarder. They want to charge me $15 to replace frames that I don't wear them that often and already broke in less than 20 days of wearing time. It is a defect but it happened after deer 30 days. I guess I should've bought him the whole 30 days to see how their product stands out. Very dissatisfied customer. I'll never buy frames again from BJ's and I guess it's my fault because I should've looked at the ratings and they weren't high for the optical department. Lesson learned.

I am furious over the non working online coupon system. I went through the process of logging in, viewing 182 coupons, selecting a lousy 10 coupons to print, entered my phone number, received the verification code, entered it and NOTHING. So I called customer service which has a phone system hell for 10 minutes before getting a live person... No. I was connected to billing who was of no help. I was then told that she would give me another number to call??? When I refused that she said she could conference me into the correct department - did she??? NO. I did tell both reps that this has irritated me so much that I will not buy a subscription for next year since Sam's Club is just as close to my home. DO NOT TRY TO REDEEM COUPONS ONLINE OR PRINT THEM - NO BJ'S CUSTOMER SERVICE AT ALL. In total I wasted 45 minutes of my life.

Your mailer does not include sale prices. With nothing to compare to, ads that say "$N off" don't give me the information I need. I'm sure you hope I'll drive to your store to find out this information and spend on unplanned purchases. I won't. Instead, I toss your mailer in the recycle bin without looking through it. I'm sure many other seniors do this too. Seems like a misdirected advertising policy to me. Perhaps you could change it? I think your earnings would improve if you did.

I am disappointed by the tire service in the East Rutherford BJ's I received on July 14, 2017. I needed one tire repair which took more than three hours to complete. Three hours I sat in the tire store watching dozens of customers come in and there was only one person able to sell tires/answer the phone/answer customer questions and on top of that go back and forth to fix my tire. I am completely frustrated by this extraordinary poor service. I bought all four of my tires from BJ's with the belief that I would be able to receive great service but it was the complete opposite.

It looks like the supervisors in the Quincy store treat her ** staff like wild dogs. I caught her screaming at an employee. He should report her to the state office for workers, because she is still there ill treating the staff, and high office management people doing nothing. The staff need to get together, the ** staff and get a union to enforce your rights. No way a supervisor should be treating the staff like that. It looks like she only treat the ** staff like dirt. The staff should document and take a case against this ** woman, no way I would let her talk to me like that.

I got into a line where the woman was already checking out, didn't know she had a coupon for every item she bought. Needed assistance 3 times and all 3 times the big guy that was suppose to be assisting was just spacing out. The 3rd time I got out of line and went to a young lady who was also there and asked if she could just help this woman. After close to 8 minutes she finally finished. I tried starting the check out process while her things were still on the belt. (I have seen employees start putting thing in the cart before, this lady definitely needed help but the big guy liked staring into space better.) After the 2nd time trying to start the check out process I got a 'put item aside, someone will assist', took a deep breath and tried a 3rd time and the item went through.

Visited 6/14/2017. The supervisor Madelyn, is so rude. I am filing a complaint with corporate. I purchased my goods and used coupons. One item I doubled couponed (because I had two of the items), she voided out my entire $300 purchase. I asked her to void the doubled coupon and she stated she needs to void everything and I need to rescan all my items. For a $1 coupon... I asked her to return my coupons (15) and she said there was no way for her to do that. Oh really! Not to mention my toddlers are impatient and running around. I just wanted my goods so I could get my children safely to the car before the storm began (thunder outside at this point, no rain yet).

BJ's Warehouse in Akron has the snottiest and most unfriendly management team I have ever seen in retail. I was a member for 4 years and actually cancelled last month because of the rotten attitudes in that store. There are people walking around with management badges on that have looks on their faces like they would rather be anywhere but there and then there's a man who has a store manager badge (Ron something) who is quite possibly the grumpiest old man I have ever witnessed. Glares at my kids because they dropped a potato chip then looks at me, points to it and says "Pick that up." This guy is a perfect example of why my family switched to Sam's Club. VERY unfriendly place... you almost want to apologize to the employees for bothering them.

Ordered a copper gazebo that cost $ 2600.00. It was part of a landscaping project. I was out of town when the landscape company unpackaged and installed the gazebo including anchoring it the slab. Came home to find a B L A C K GAZEBO. Not what I ordered, not what I paid for! Customer services response to my problem was, we will forward it to the supplier to see if they will do anything. I dealt with BJ's, not their supplier. It would appear I am out the 2500 cost and the 500 to have it put up all thanks to BJ's. Please don't deal with this company. Did not send what I ordered or paid for! Fraud!

Got a deal with 2 pairs of glasses. You get what you pay for. They were progressives. The span is not great. Very blurry in spots. My contacts work much better. Bottom line is you have to be careful on getting buys. Especially with glasses. Won't go back.

20 Year member, wife out of town with card. Had temp card. Went to customer service talked to Kyle. Kyle to stated that I could not use card, get coupon book or shop there. Spoke to manager Mellisa. She stated that it was policy, "People try to steal ID's". I had three forms of ID. Mellisa threw temp card in trash and stated, "Good Luck". With no luck needed, I drove a mile away to Sam's Club. They can now use the over 8 thousand dollars a year we have spent at BJ's. Good luck trying to contact BJ's corporate. They hide the CEO's contact info. Class act. Stuff was cheaper at Sam's! Mellisa and Kyle, if you read this, thanks, I needed a change anyway. Good luck losers.

Husband purchased glasses at BJ's. Frames were terrible. Went back, got new frame, but then the top of one lens developed two cracks. Returned the glasses to BJ's who returned them to the maker. After waiting over two week we were informed that the crack in the lens was not severe enough to replace the lens??? Would NEVER recommend purchasing anything optical at BJ's, our eyes are too precious.

Went to BJ's to the tire shop. Talk with the manager about choices of tire for my car. Review my choices. I choose the tire, make an appointment, came to my appointment, wasted over two hours in the wrong tire been installed in my car. First they told me that I don't manufacture the tire anymore. After a while they told me that the tires are wrong for my car. In the meantime I wish that close to three hours and got nowhere. I request my old tire back on the car and left. Not recommend a place to anyone.

I am upset that I spent 40 minutes waiting at the "Customer Service" desk and never received my order. I received an email saying that my order was ready. Went to pick it up and it never made it to the front of the store. This is not the first time that I have had issues with this service, but it's the last! I still don't know what happened to my order and no-one seemed to care!

When I went into BJ's I was planning on purchasing a GoPro 4. They were sold out online and just about every location. But our customer service man had offered to drive to the 2 hour away location and bring back the GoPro since he was going there anyway. I didn't expect him to go the extra mile and help us out. He called the location and took my information to let me know in a few days when he had brought back the GoPro. He then explained it was no problem since he understood that that was what customer service was all about.

Today I had a very bad shopping experience at BJ's and I was very disappointed. Looking at this receipt, there were a total of 4 "CPN-MOBIL 1" that were listed on there, which is bottles of motor oil. However, in fact I only bought 3 of them and I know because I only needed 3. Therefore after going through the receipt, I proceeded to go back and check if a mistake were made. However, the workers there were very confident that I bought 4 and they said they even checked the security camera. I asked if they wanted to see the only 3 bottles that I bought and they said "no, that's fine". However I also asked if I could look at the security camera to make sure and they said I was not allowed to. I was very disappointed and upset. I am writing this hoping that nobody else have to experience this ever again.

I returned an food item that I bought a few days earlier. I did not notice the expiration date had passed. I returned it to BJ's and did not have my receipt. I expected a refund, however I received a store credit. I asked why and was told it was store policy. I know that Costco is able to locate your purchase from your membership card and refund the return without a receipt. Not sure why BJ's policies are still in the 1980's. I know where I will be shopping going forward...

Bought a few tv's that had a amazing sale price online, 10 mins later I get a canceled email and I called customer service at corporate office in mass and she asked if something was wrong with me because I bought a tv for 16 dollars. Problem is if it my mistake I would be expected to pay for it, but their mistake we pay as customers. She also started to get louder as I became more collected, she wanted me to engage in a screaming match so she could disconnect the call and egged me on to do so.

Teflon clear coat prematurely wearing off glasses - I spoke with the Optical Manager and she said there was nothing she could do because the glasses were over 1 year old. I paid extra for the Teflon clear coat - Teflon coating is the latest non-glare technology which is designed to repel dust, water, oil and scratches. I'm thinking the Teflon coating was not applied correctly on the glasses or the Teflon coating has a manufacturing defect. I'm hoping you can help resolve this issue.

I was shopping at BJ's in Jensen Beach, FL, when I was approached by a man who was wearing a BJ's badge. He said the store was promoting a MasterCard offered by Comenity Capital Bank. I looked on his badge. His name was Carl. He went on to explain if approved, the credit card would come with a 7.99 Apr for In store purchases, plus double cashback, if you bought electronics. I asked if the Apr was accurate and real, Carl assured me that it was. I applied on the spot, was approved and spent almost 400 dollars. I also asked if my credit report would be pulled, he said "no it's a soft hit."

BJ's represents itself as a "wholesale warehouse club" and charges an annual membership fee. What I am unable to understand is how is a wholesale club, representing itself as offering the lowest wholesale prices in exchange for the annual fee, have and offer substantial numbers of discount coupons for products which it regularly carries. They can't actually be doing both and also making a substantial profit. It seems to me that BJ's is charging (membership fee) for something that that don't really offer (lowest wholesale prices). BJ's mails out discount coupon booklets approximately monthly.

I will continue to purchase my glasses at BJ's because the quality and price are excellent. I picked up my glasses at the store. The fitting process was excellent and professionally accomplished. My $70.00 glasses are as good as the $350 pair I got from Lenscrafters. The selection is definitely more limited than a store like Lenscrafters, but adequate for my needs.

I have been a member for well over 15 years. I purchased a iPad for a Christmas gift on the 9th of December 2016. Order was supposed to ship in 5 to 7 business days. Received no shipment details in the time frame so called customer service and waited to speak with someone for over 25 minutes. When l got thru was told items was on back order. I called again on the 21st and after waiting another 20 plus minutes was given an expected ship date of 12/30/2016. The supervisor I dealt with was very understanding about my concerns of a Christmas Delivery. Was not able to receive iPad before Christmas but gave me credit for the inconvenience of not having item in time for Christmas. I was more upset that you could still go onto website and order item with a 5 to 7 business day delivery.

South Philadelphia Store, January 3rd, 2017, approximately 6:15 PM. My friend, who was with me at the time and is a member at Costco, observed the prices of numerous items are higher than Costco, as well as CVS (with coupons and discounts). All of the cashiers were closed. Self checkout was the only option. The woman who checked the receipt on my way out said "Are you going to move?" when she was looking at the 8 items I purchased. She then rudely wished me a "Merry Christmas and a happy New Year". I cut up my membership card, and will never go back to BJ's. Not this Christmas, next year, or any year! My in-laws left BJ's 2 years ago. High prices, "membership fee", lack of cashiers, rudeness of employees, lack of selection, distance of store from my house. NO THANKS!

I'm not a member with BJ's. Now I'm thinking never to be a member again. I was a member in 2015 and 2016. I refused to be a member with BJ's because you wrongfully withdrawal membership fee from my bank card. So again I'm not a member with BJ's. I was a secondary member in 2015. Now 2017 there is a membership fee being processed from my bank card again. I will also place this company under suspicious because I said it last year, I was not a member with BJ's but you still negligently continued to charge for a service that is not provided to me. Please delete me from your BJ's billing. How dare this company ruin my new year by stealing from me.

I have been a BJ's member since 2009. I pay for a premium membership on an annual basis. The membership fee includes my enrollment in the 2% rewards program. For years I would let the rewards program points accrue until my membership renewal time and cash in the reward points once a year when my membership was renewed. Unknown to me BJ's changed the rewards points program to have the points expire after six months, (use them or lose them). But I am still expected to pay for a membership fee on an annual basis. I think the membership fee and the reward points should have the same longevity cycle. BJ's appears not care about individual members based on their response to my objection to this new rewards policy change.

Ordered tires 12/10, totaled car 12/11. Called to cancel tires. 12/12 I get billed on my debit card, I understand it's a hold, all companies do this. Got billed again 12/15. Called to say "Hey, it's Christmas, please don't double bill me." Was told I'd have to wait until they straightened it out. Meantime I'm incurring overdraft fees for the double billing. There goes Christmas. Day after Christmas I get billed... AGAIN!!! If I went to BJ's and took over a thousand dollars' worth of merchandise I'd be in jail. No satisfaction from any people on phone - transferred to wait on hold over 45 min each time. DON'T DO IT, buy local, buy at another big box, anywhere but here.

I purchased tires from BJ's wholesale at Valley Stream for over $500, on the drive home the tires wobbled tremendously. I took the car back to BJ's the next day and they told me that the new tires had to get accustomed to the road. I tried reaching the store manager as no one in the tire department was interested in helping me and kept giving me the runaround, 2 months later after speaking to the general manager my tires were finally changed. The service at the Valley Stream location is horrible.

When I showed up for my appointment to install the tires that I ordered online, they refused to install them because I have aftermarket wheels. They said their policy is "BJ's will only install tires authorized for a specific vehicle" and since I don't have the original equipment wheels, it's against their policy. Even though my wheels and tires fit my vehicle perfectly, it's up to them to decide this! So, I got my money refunded and am going to a real tire store to buy tires.

BJ's is advertising a "BJ's" $70 discount on purchase of 4 Michelin tires. Michelin has a $70 rebate program thru 12/12/16 for the purchase of 4 tires. That sounds like $140 in discounts to me. But BJ's is advertising the rebate as if it is their discount. When I called to ask for a tire quote, the attendant was quick to point out that this has caused a lot of confusion with consumers and was very apologetic but it's corporate not the workers pulling the bait and switch. Note that with the Michelin rebate, the cost per tire was almost exactly the same as tire stores were offering. Also note - I just created an account. There was no "order number" given to me so I had to leave it blank.

I like the BJ's store overall but the outsourced optical department is horrible! I bought an expensive pair of frames and lenses and in 9 months the reflective coating that I paid extra for was de-laminating. Clearly it was applied poorly. I took them back and expected them to replace them as it is a clear manufacturer's defect but no way. I now have a very expensive pair of useless glasses. Thanks BJ's Optical! Back to Costco I go!