BJ's Wholesale Club Reviews

I contacted BJ's regarding a coupon error through their customer service email. After 3 emails it became apparent that $22 is more important to BJ's than customer satisfaction, such a shame. Then I received a survey about my experience which I completed and submitted. The survey said that I would be contacted within 48 hours, hmmm I thought, maybe they do care. Nope, they never contacted me.

They automatically renewed my membership card on 1/2/19 and I went to the store the same day to cancel it. I was told that their system was down and advised to call and my money would be back the same day. Today marks the 29th day and I am yet to receive my refunds. I have called them to let them know that I have a new debit card and I needed them to update it so they could be able to refund my money back efficiently and the lady acted like she knows it all stating that my bank will automatically renew it.

So I applied for their Mastercard over a year ago and never received it. I started getting phone calls that I owed $37 for a yearly fee. I told the guy yesterday that I never received the card so I was not going to pay a fee for a card I never received and I wanted it cancelled. He said, "No problem," and forwarded the call to someone that cancelled the card. Now this morning I received a call saying I owed $84 for fees on the card. The girl would not let me speak as I tried to explain I never received the card and had spoke to someone yesterday. She said, "You have to pay it!!!" Needless to say I hung up. This is a scam on the part of BJ's.

The services I received from customer service at BJ’s were above and beyond horrible. I purchased a TV from their BJ's site in December of 2018 and it was not scheduled to be delivered until January 4, 2019. When the TV was delivered the screen was severely cracked. I refused the TV and called BJ's wholesale for a replacement per the delivery company instructions. When I called BJ's customer service the first time they stated that I would have to wait for them to receive the TV back from the delivery company before they could refund me my money. I asked the lady to contact the delivery company to verify that they had the TV. She did and they advised her that the TV was broken and they will be returning it back to BJ's wholesale.

I decided to try BJ's wholesale warehouse... Not a good idea. Do yourself a favor and pick one of the other chains. They have bulk food like Honest chocolate milk and granola bars that all expire in a week. Are you gonna pay full price for bulk packaged milk of granola bars that expire in a week? Heck no. You can't scarf 48 granola bars in that time frame. This is just one example of this place's food selection. The prices aren't really that good either... Go somewhere else. I'm trying to cancel my membership and get my money back.

I received an offer for the BJ's visa at store through Comenity Bank. They approved me for a 25,000 credit line. I received the card 9 days later right after Christmas around 1/4/19. I activated the card and on 1/5/19 it shows as a new open account on Credit Karma. 1/11/19 I am at Home Depot marking a 27.00 purchase and it gets declined twice. I’m like impossible, it a new account and zero balance. I get in the car and call Comenity Bank. I’m told on the phone, "I’m sorry. A letter went out today and your account was closed for too many inquiries."

Order a dishwasher through BJ, nightmare. They told me wrong schedule, waited at home for an half day, never said Sorry, then rescheduled. Couple of weeks later, it arrived but it was broken one. Angry, but re-re-scheduled, finally got it. They promised to send a $10.00 gift card for compensation. It never be received. Very bad experience with them!!! Advice: Never do house appliance purchase from them!!!

North Brunswick, NJ - Worst experience after having many years of BJ's membership. Customer service is bad and also tire never delivered to store for installation. Response from customer support bad and calling my order.

On Saturday 01/05/19 around 7 pm my husband and I went to the BJ's Wholesale located at 162nd and Kendall Drive in Miami, FL. After waiting 15 minutes for the cashier to finish with her current customer, the couple in front of me were up and paying when the first customer came back, gave the cashier a receipt and the cashier and the floating cashier had to input information, at which I was ready to burst so my husband asked "are you gonna take long 'cause I'll just change my stuff over to aisle 7." She said no and continued with the lady. When she was done the lady turned around and said to the cashier "THANK YOU" to which I replied "NO, thank me" and the cashier whipped her head around wagged her finger at me while rolling her eyes and said that transaction took less than a minute and I said meanwhile, "I have been standing here 15 minutes and don't you roll your eyes and wag your finger at me."

This weekend it was more difficult to find a cart which was barely clean. The best I could find had dirt and bird feces. BJ, you have workers who bring in and out the shopping carts throughout the day and store them at night - please include in their responsibilities washing down and disinfecting the carts.

I just moved to the area in the summer. I had good experiences at the Bangor Maine location, where we purchased four all season tires in the spring of 2014. At the time we were told our snow tires could be changed over each season at no charge even though they were purchased elsewhere. When I showed the clerk the receipts he became verbally aggressive. I asked to see a manager. The manager honored the previous deal, but Kyle continued his abusive behavior. This was the third such experience with him. Nothing has been done with him.

I was unable to renew my membership earlier this year--had no money. This week, in the mail was a coupon for "FREE 3-month membership". When I took it to the cashier, she said I could not be a new member because I had previously been a member within the last year. I would have to wait 2-10 years before can apply again. My question is, why does it matter? My membership had expired, but I could not afford to renew at that time. Do members have to keep a continuous membership?

I purchased A TV online to be picked up at their Millsboro location the same day. I used the PayPal option as payment for the item online. When I arrived at the store the item was ready but they could not print out the invoice as they said they do not deal with PayPal in store. I was told to use another credit card to complete the purchase and I was guaranteed I would not be double billed. When I arrived home, I checked both credit cards and found out they had billed both PayPal and my Visa card. According to BJ's they could do nothing about it because they “don’t use PayPal in the store”. So now I have One TV and two bills for the one item. Caution never ever use PayPal online with BJ’s. They will rip you off.

Horrible customer service!! Membership is NOT worth the verbal abuse given by their customer service department. They don't own up to their mistakes and ignore you if you email them. I was told one thing via email, printed it and brought it into the club where they refused to stand behind their word, instead of apologizing or trying to make it right they tell you off and basically let you know they don't care if you don't want to be a customer of theirs. Completely unacceptable.

On December 8 I was racial profile by a employee by the name of Alisha. She followed me around the store harassing me. Not only that she said I was accompanied with a homeless man - that wasn't true - She was very disrespectful after to speak with supervisor Nate. He was disrespectful as well.

I purchased an outdoor couch for $700 and called to cancel the order within 10 min as I found it for $100 less. Customer Service said they could not cancel the order. I needed to refuse delivery when it arrived. I refused delivery and called to process the refund. BJ's said the outdoor couch was sent back to the manufacturer so they could not process the refund. It's been 3 weeks. BJ's Customer Service is not responding to any of my emails or phone calls. I am canceling my membership which I have had for 15 years. Looking at all the negative reviews I can tell this company does not care about the customer.

I ordered the LG 50UK6500AUA 50" TV on 11/28 and received it on 12/4 and it was damaged from both sides. I contacted the customer care and all what they can do is to create a return order and they will issue a refund after 10 business days and that's all. I posted on their Facebook page and found others complaining from the same issue, TV got broken during shipment! Very frustrating!

Placed an order with BJ's for 4 Michelin tires. A rep calls the next day saying the tires ordered are not in stock, inventory was wrong. I had to go inside the store for a refund. I tried ordering more Michelins but the tech told me none were available. I tried for Bridgestones, same story, not available. I ended up at Fair Town tires, they have the Michelins I wanted. What good is a membership at BJ's? You can buy items for less at other local markets. This will be my last membership.

I purchased three rings online. When the order came in, the package only had two rings. I contacted the online customer service on November 20, 2018 by phone. That person was completely useless. After several email attempts to have the order complete or have someone call me I received a call on November 29, 2019. That person told that it had to be escalated twice and then it would go to a team, and I should hear back in 3-5 days. (That is what I was told on my first email to BJ's.) I will never purchase from BJ's online again.

I have a BJ's Perks Mastercard through Comenity Bank? If you are considering a Comenity Bank credit card, USERS BEWARE! I pay off all my credit cards in full each month via my credit union's on-line bill pay. Last month, I had a larger than usual balance on my BJ's Mastercard due to a furniture purchase and final payment on my daughter's wedding. When our credit union attempted to make the electronic payment, Comenity Bank wouldn't accept it because of the larger amount and insisted the credit union issue a draft check by mail.

BJ's advertised a one day promotion on November 10th for a Samsung 58 inch Led TV and a free Samsung soundbar with free shipping. I purchased this offer and my credit card was billed for the product/offer. I did not receive a confirmation number, but I could see the charges on my credit card. Later, a credit for the charges appeared on my credit card. I spoke to the BJ's Customer Service and had to tell the story many times to individuals. I spoke in the chat room, on the phone and made a follow up call.

People, I cannot stress this strongly enough. DO NOT BUY TIRES AT BJ's. I swear this is 100% true and still I have correspondence from BJ's employees to verify it. BJ's buys 8th rate garbage tires from a shady distributor called Simple Tire LLC and Simple Tire floods BJ's supply chain with old tires. Tires degrade even when not being used and rubber has a finite shelf life. The lifespan of a tire is 4-5 years now even if the tire has never seen the road. It doesn't matter about the mileage rating or the mileage you've done, if the tire has sat in a climate controlled warehouse for 48 months it's about as far along in its lifespan as one that's been on your car for 48 months, it's almost dead and has very little time left before it becomes useless. And these are the tires BJ's is allowing Simple Tire LLC to send them. In fact, those are the only tires that Simple Tire LLC stocks and that's why BJ's uses them.

I visited the store to take part in the promotion that they had going on and was charged an extra 20% for some random charge that I was not notified about. When I contacted customer service I was then told there's nothing that they can do. That's ridiculous. If I knew there was going to be a charge I would have never taken part in that promo.

I had a fraudulent charge on my checking account from BJ's. I've never heard of this company until today. I notified my bank and started the fraud process. I was instructed to call BJ's as well. I spoke with a customer service agent who told me he couldn't look up the purchase because I wasn't a member. I asked to speak to fraud or accounts department and he said there is no such department. He said my bank will handle it on their end then contact BJ's. I said, "What's the number to that department they would call." He replied, "There is no department." What! Then who would they contact. He said, "The dispute team." "Well connect me to the dispute team now!" "I have no way of doing that." "Well can I speak with a manager please." He replied, "There is no one I can connect you with!" All he did was try to over talk me. He wasn't listening. He was just scripting!

I was told by BJ's that they have an option called "Add to card" online where you can clip the coupons to your membership card. That's nice, but still why? We are members, the sales w/ or w/o coupons should be automatically given to the members at checkout w/o all these extra work in advance. Are you kidding me? I can understand if they have a special promotion like giving out a $10 coupon or $20 coupon if you make a purchase over $50, maybe they can still justify for clipping those special coupons but as far as coupons are for in-house merchandise, they should eliminate coupon clipping (or pre-load to your membership card before shopping), save work for everyone, no need to have a special app to save coupon electronically to our membership card before we go shopping at BJ's, no need for the checkout software to see if sales price should be given to the member depending on whether or not the coupons are preloaded on their membership card.

I am completely dissatisfied with the Poor BJ's Wholesale Club & BJ hunt. It is really a false company who just advertises to get customers but they provide zero service to you. Their staff & associates are too rude to talk & never help to solve the problem. My husband ordered for a Whirlpool Dishwasher 1 month back. They scheduled delivery appointment for 15th September & when they came they refused to deliver the product & said, "You need to Uninstall the old dishwasher" which they didn't inform earlier and went back & again rescheduled for 27th September.

I purchased a Generac gas pressure washer from BJ's and after first use I was not at all happy with the product. It's so hard to start and the soap dispenser not working and lot smoke coming and I want to return that product and Bj's don't take it back since they don't take back any product with gas. So be very careful with Bj's and I have Sam's Club and Costco membership too. I never experience any issue with them. Now I am stuck with this product so read the fine print before you buy something from Bj's and I never want shop place like this.

Pray that you never need customer service because they don't have any and they are not there for you. Don't ever think of using their auto buying program, they will work real hard at denying you the promised and advertised perk. After weeks of emails they say they will make a bad situation right and mail me a gift card within two week. They never sent the gift card. Now they don't respond. Terrible customer service.

BJ's card was refused at the gas pump 3 different times. I saw others have the same problem. Attendant said there was nothing he can do. I went inside to check on the card and was told it was GOOD. This place is a dump compared to Costco, no more bfs for me. Going to Costco.

I am seeing the downward trend at BJ’s. I've been willing to forgive the few times I've had bad experiences there (bad food, rude employees). But today I was made to feel guilty through no fault of my own. It might sound dramatic, but that's how I felt and I can't shake it. Basically, the employee at the exit who checks outgoing carts caught an item that the cashier had missed (I wasn't paying attention either so I missed it too). The employee at the exit was very thorough. I've always wondered how these cart checkers did their job; I suppose they should count everything, right? What if someone has 200 items in their cart? Will they spend the 2 or 3 minutes counting, and maybe counting again (like what happened with me with only 19 items)? They should, right?

I was shopping yesterday August 3 and wanted something from the deli department. One of the deli employees (female) dirty looking, hair all over the place no net, make up running down her face. She looked like a clown. I didn't think it could get worse than a male employee started washing his face in a small sink behind the deli counter, but visible to all the public. Then after washing his face, wet his hands about 3/4 times to "slick his hair back" so wet his hands then ran his wet hands thru his hair to push it back. I was horrified. Next door to him was the rotisserie chicken and they heard me say to my husband how gross that was and I wasn't buying deli from them (Setauket NY), he told him, "hey a customer just watched you." He could've cared less. Never again!!!

Tired of being asked every time I shop what type of improvements I would like to make to our home! Not to mention that the home improvement seems to specialize in marketing and aggressively upsells the most expensive repair possible and is a total RIPOFF. Once I made appointment with canvasser for our two front bay windows that were crooked. They don't make repairs but instead replace. So the quote for replacing both front bays and 6 windows all together came to $12K. My mother-in-law recently had all the windows in her house replaced for only $8K. We got a local window guy repair the sagging bays which realigned our original windows for $500. I'm seriously considering canceling my membership to avoid the hassle and browbeating. Last time wasted 1/2 hour trying to decline the service. It is not worth the minimal amount of savings in prices.

First week of June I ordered a sunglass over phone with BJ’s customer support. It was a business address where they needed to ship it instead of my home. As it was a surprise for my husband. They didn’t sent me any order confirmation, 3 days later called them for the email and tracking. June 13th on tracking showed, they couldn’t deliver the package at the address. USPS never left any note or anything. I called BJ’s customer care several times to know what’s going on with the order. July 5th I asked to cancel the order and refund. Waited two weeks and then called them on July 18th for the status of my order cancellation. And every time I start over. BJ’s customer service people just lie and don’t do their work properly.

Terrible, nonexistent service. The staff ignores you, you can’t get any service at the deli (which really needs to be self serve if you are going to be ignored), staff just stands around and will not even acknowledge you, even when you are the only customer present. Management is never around; the line employees run the place and do whatever they want, which isn’t much. Never seen a store where employees can routinely ignore and be rude to customers. Also prices are high, selection is bad, and they have the temerity to charge a $55 annual fee. Well, this is one person who is not renewing this worthless membership. Other stores provide better service at the same, if not lower price. And I’m Not one to demand/expect much. Unspeakably awful.

In a positive note, the products at the deli are great. On the negative side, the assistants who work in the deli need some education on slicing, speed and attention to the customer. For example, there is usually one person and often a line waiting. Almost every person who slices is very slow. This happens at both the BJ's where I shop. The one in Brier Creek and the BJ's on Capital Blvd... Raleigh, NC. Sometimes, there is more than one person behind the counter, but the second person is attending to other duties while everyone waits.

I’m extremely dissatisfied with the entire ordeal that I’m STILL going through with the Abingdon BJs Tire location. My husband blew a tire on 95 6/28, we’ve always had a great experience in the past so it was a no brainer to call our local BJs store and ask for help. First off, the associate who answered the phone on 6/28 at 530pm was extremely rude, lazy, and downright opposite of what we’ve experienced before. He stated that if we wanted tires, go online and set it all up because ‘I don't have time for you’. Then we stated our emergency situation and he asked why he should care. We hung up extremely frustrated, figured it wouldn't be hard to figure out online and hoped that we wouldn’t get that associate when we dropped off the car.

BJ's store located in very convenient distance from my home. So we have memberships since they have opened. We do shopping with them regularly every two weeks. First I was disappointed when noticed dirty and in some kind broken elevators. Something wrong with their doors. They opened slowly and with ugly noises. Every time I’m very scared to use them. I want concentrate my point that nothing changed for today. Also a lot of frustrated shopping carts throughout the parking area. But when you come inside into the store (that area, where supposed shopping carts to be - is empty) and I have to come back and grab cart from the parking.

I found the overall savings extraordinary. But to get that saving I spent an extreme amount of time going thru coupon booklet so I sometimes don’t go there just for that reason. But if you have the time it’s fantastic.

Their merchandise is easy to find and priced well. They take coupons which unlike some other stores allows for additional savings. Customer service is very good as well and everyone is very helpful and friendly. I’m very happy with my experience at BJ’s.

I will never do business with BJ's Wholesale Club Tire Center again. First, they never answer the phone during regular business hours. They are always too busy to take walk-in service, and they work on an appointment system that is often a week or more backlogged, but, because they don't answer the phone, you must go there, make an appointment, then come back to have the work done. Very frustrating waste of time. Also, I was required to pre-pay for tires they didn't even have in inventory, and for which they couldn't provide a definitive ETA.

My family purchased a Vizio 39" tv on 4/3/18. It was for $199.99. I come to find out Walmart had the same exact tv identical model for an everyday price of $179.99. My family called BJ's and asked them if they priced matched. They were very rude and arrogant. They said, “No.” I called the store and asked them who do they think they are speaking to with that type of behavior. I demanded a supervisor and I explained everything. She kept on trying to tell me that was a sale price at Walmart. I told her it was an everyday price and confirmed it with Walmart and still on the phone she had an attitude. Then she said, “I will check with my general manager. He'll call you tomorrow 4/4/18 at 2:00pm.” He never called.

Purchased an LG dryer online on January 31st. The dryer was delivered and installed on February 22, when I attempted to use it the next day it kept tripping the breaker. Had the breaker looked at, no problem. The problem was the cord was broken while being installed. Called and they sent someone out from the installation company on 3/17 and he confirmed that not only was cord improperly installed but there was a plate that was broken. He took pictures and sent them back to company. Have called BJ's numerous times and they say that the new dryer has to come from LG and they haven't heard from them. So here it is the beginning of April and I still have no dryer but I had to pay my credit card bill so they have their money. I will NEVER again purchase anything major at BJ's.

On 2/19 I purchased an item online described with a specific product model #. Item was part of a kit consisting of a leaf blower, weed trimmer, and 2 batteries. Item shipped late and finally arrived 03/02. Well something arrived. They shipped wrong item... Different part # consisting of trimmer and DIFFERENT, inferior leaf blower and only one (smaller) battery. I immediately contact phone CS and they said they made a mistake and listed and sold me the wrong item - and that the item that arrived WAS the correct item. I was offered $25 credit to keep it. HA! Blower is inferior and missing battery had a replacement value of $60. NO THANKS! I was emailed a UPS return label with RMA. I printed it out and it went in mail next day.

I'm completely dissatisfied with a former club I belonged to. BJ's Wholesale Club is a joke that falsely advertises to their customers. I went in to buy a mattress and box spring set advertised with a manufacturer coupon for 100 dollars off... Still a $299 purchase. I started in Riverhead where they searched the store and found no box spring to sell with the mattress. Then I tried Bellport who also had no box spring for the mattress. They tell me they will be getting a shipment of mattress one month then box springs the next. Who wants to wait 2 months to get a mattress and box spring to sleep on when they advertise the SET?

We had been members of BJ's Wholesale Club in Sarasota, FL, since 2007. Until recently our relationship had always been good. The staff was friendly and the prices were decent. Returns were easily handled. Our friendly relationship with BJ's began to deteriorate in June, 2017. We discovered BJ's own store-branded “Berkley & Jensen” alkaline batteries in our television remote control had leaked or exploded and caused a deep, permanent acid burn in top of our media center. We immediately contacted the store manager. At his request, we emailed him a statement explaining exactly what happened, along with photos of the damage and batteries, and a scan of the sales receipt for our media center. In addition, we included a photo of even more B&J batteries that we subsequently found were leaking inside their original packaging. All the batteries were well within their marked shelf life, and all had been properly used and stored.

Kearny, NJ - this particular BJ's location customer service and price gagging is so bad lots people are NOT renewing their membership. Therefore I am doing the same. Besides that store doesn't carry even enough merchandise. Return and exchange policy and handling customer credit and debit card differ from other BJ's. So I will urge all local BJ's customer to not go back to this place.

I purchased tires with road hazard and my membership expired. They are now charging me a 20% surcharge for the road hazard repair. I spoke to a manager and she said there was nothing she could do about it.

This review is only for the optical department because no major problems in other departments. I tried to take advantage of what they called a half price offer for a pair of glasses. I ended up paying over $400 for all the specifics of the kind I got and that included the half price and two other discounts! When I called another Warehouse Club to compare all the specifics of the kind of glasses I got I was quoted a price of about $50 less and that is their regular price! The other problem at my local BJ's Optical department is that one person there acts like a robot! So they do not even respond appropriately when you talk to them. Thus I would say steer clear of BJ's Optical because they are not a discount place and also they charge higher prices for comparable eyeglass frames than the other store I mentioned!

The last two times I was at BJ's I noticed the prices were getting higher and higher. Secondly they hold $100.00 back from my credit card for 18.00 bucks worth of gas. I see no reason to continue with them so back to Costco for me.

Made 4 purchases in 2 days with 2 different credit cards and every single purchase was cancelled. One of the purchases was even done through the phone when I called them, and still was cancelled. Reached out online, and they were of not help blaming everything on my credit cards when I have used both of them in multiple occasions in those 2 days for purchases I made online and in person without issue. This is the worst experience I have ever had trying to make a purchase online. I even went ahead and created this account just so I could voice my frustration. Do not waste your time trying to make a purchase online from BJ'S. You will end up with pending purchases and wasting your time. STAY AWAY.

BJ's Eyeglass Center, Monroe, NY - I bought eyeglasses from them on 6/24/17 for $494.44 and by October the lenses were completely scratched. I took them back on October 30th and was charged an additional $75. 2 weeks later the frames broke. In November I went to take them back and the eyeglass section was closed even though the Store was open. I live 45mins away and not in Monroe very often. Next time I was in the area was the beginning of December and the guy told me that there would be another charge and also said to me that the lenses were scratched!

I have bought celery that was rotten, still see same rotten bunches on the shelves weeks later. Just bought box of clementines... most rotten two days later. The store in Derby, CT needs to be attended to. I will stop shopping there if this continues. Plus my review on other sites will not be good. Do I continue to bring back rotten produce... that is more hassle than it’s worth, since I do not live nearby.

Ordered heroes for my company holiday party. Three 3ft heroes. One Italian, one American, one mixed. The receipt was very clear as to what was ordered. This was ordered at the Bellport store. Get there around 530pm to pick up the heroes for the party that was starting at 7pm. Only one 3ft hero was made. I then asked the very rude lady behind the counter "what am I suppose to do now?" Her response was "well I guess you are only leaving with one hero". Well she guessed wrong because I left with nothing. Left the hero on the counter walked out and never will return again. I then called customer service and the lady on the phone was more interested in what my member id number was than what I was calling to complain about. Thank God I was able to get food from somewhere else in such short notice.

I spoke to the operation manager Don ** about his tire technicians damaged my lug and cost me $180.60 cents to repair and I came back to get the tired changed over to a snow tire. Big mistake, the tire technician damaged another lug by cross threading the lug nut. I told Manager Don ** I want tone reimbursed for $180.60 cents for the damage of the first lug and pay for the replacement of the second damaged lug. Don ** replied, "you overpaid for that repair because it a $30.00 dollar repair." I asked Manager Don ** where I could get a lug repair for $30.00 dollars? His reply, “Well when I do it myself at home it only cost me $30.00 dollars.” Don ** raised his voice to level of shouting when I told him to stop yelling.

Bought a Shark rotator professional vacuum cleaner for 129 dollars on Black Friday (11/23/17). I was supposed to receive it on 11/28/17. As of today (12/11/17), I still haven't received it and BJ's has made no attempt to get this resolved with their shipping service UPS. They took my money from the account which I saved just for this vacuum from months ago. Both UPS & BJ's have been giving me the run around from the get go. Save your money people and DO NOT SHOP ONLINE AT BJ's. They DO NOT care about your money or your time.

I visited the locate BJ's in Fishkill NY on September 30th with my kids. My daughter was visiting for her birthday and she needed some things so we figured we would check it out. When we got to the store I went to customer service and asked if I could shop. I knew it was a membership thing but since I do not drive and wouldn't be coming back I didn't want to join. I explained all of this to the girl at customer service. She explained I could shop and the cost would be $5.00. Ok. I agreed. I used my debit card and off we went shopping. After spending $133.00 I never gave it another thought till today when my card was charged $54.06 for a membership. A membership? I never agreed to. I don't drive and I don't live near it. Why would I join? I called the store to question the charges after I explained it to the girl that answered the phone. She said, "Hold on." Didn't ask for any of my personal information. Just hold on. There I sat for 25 mins before hanging up.

Two words when deciding to order from BJ's: STAY AWAY. Terrible experience from the beginning. Ordered appliances online and got nothing but the runaround. Orders canceled and re-ordered and then canceled again, all because of BJ's own personnel. Every time you call and speak to someone you get a different answer and no one is helpful.

I ordered some diapers for my son on Nov 21st. It is Dec 4th and I still have not received them. When I called customer service they told me there was nothing they could do for me. The delivery date changed 5 times. Every time they said I would get the diapers the date changed. I thought the diapers would be delivered before delivery date changed and My wife recently had surgery and could not go to store to buy diapers while I was at work so my son went half the day without diapers and he is 6 months. I don't know if I will ever receive these diapers and their customer service manager refused to return my money so I can go buy diapers for my son somewhere else. I had to get some diapers from my brother to get by. That will be last time I purchase anything from them!

Yesterday, I went back to BJ's to return one item from shopping I had the day before. At customer service desk cashier ** her voice very loud when I gave her member card. She did return on gift card without telling me anything then I said I want my money back not gift card, she said, "You don’t have receipt. YOU ALWAYS RETURN, I KNOW YOU!!!" In front of customers. I felt so bad because the way she spoke to me & I don’t always return as she said unless package unsealed or rotten.

We have belonged to a BJ's Wholesale Club for a good 15 plus years (not at same location) and we are not going to renew this December when our membership expires. It is too frustrating to shop at a store that you pay to shop in but still have to cut coupons. Even more frustrating is the coupon books come in the mail and have different expiration dates. We have to go through 2 books of coupons since they overlap and then there are coupons in other books that you get in mail or at the store. I have received emails about downloading app so coupons can be saved there but I can not sign in. It does not take the membership number, my email and name. We find this very frustrating and we spend hours going through all these coupons. If items are on special why don't they just ring up on special - why these frustrating coupons?

I was in the BJ's warehouse in Farmingdale, New York this morning and lost a glove in the store. Before I left the store I went to the member services desk and asked if anyone turned in a glove and they told me No. They said to call back in a little while. Maybe somebody would turn it in. That was over 7 hours ago. Since then I have called the warehouse numerous times and could not get anyone to pick up the phone. I called the corporate office and I had the same experience. I called their member care number and finally got a human being who said they would contact the store and have them get back to me. No responses. I put a comment on BJ's Facebook account and was advised to contact the store directly. Obviously she was not listening to nothing to me in my complaint that no one answers the phones. Very very bad customer service!!!

Yesterday I was checking out, there was an issue with an item the customer in front of me was purchasing. The cashier left her Station and was gone a fully 10 minutes. Even the customer in front of me was looking everywhere for. In the meantime they opened up the line next to me as we were backing up. Since I was next I thought he would take me first, but he started taking all the people behind me.

I have been a customer at BJ's for many years, and I am considering canceling this membership because every time I go to the deli, there's a huge wait time even if there are only a couple of people in front of me. I go to Club 367 and the last time I went on October 6th, 2017 at around 8:30 pm, there were about 6 people in line and there was only one person helping customers and the other lady was cleaning. I asked why there was only one person helping customers and they said that they needed to clean otherwise they would not finish in time. They told me to come here and complain and so that is what I am doing. I am seriously considering not renewing my membership just because of the wait time at the deli.

We shop here EVERY month for groceries with 6 children. We do not get any assistance and live on my VA disability so we have to budget. As a veteran I get a discount on the membership so we get the 2% back membership and almost every month, because of what we spend for groceries and other sundries and household items, we get a rewards increment (paid oUT in $20 increments). This past April (2017) we spent upwards of $500 and our rewards thing on the receipt tells us you need to spend (this amount) to next reward and the previous receipt said we needed just over $400. When I went back later in the month for milk and stuff, I fully expected to see that rewards there for me to use. Our membership never recorded that entire purchase! I had the previous receipt to compare it to.

One month prior to subscription renewal I called to cancel. After customer service rep said all is well done I said goodbye. Well yesterday I was charged renewal fee anyway. I called explained. Had rude person on other end but charged was going to be reversed. Now I find out that not only did they overdraft my account but it will take 7 to 10 days for them to return funds, because they have no record of original call. Bad business practice, will never go back.

BJ's promotes its credit card in all of its stores. They promise cashback rewards in addition to $.10 off the price of gas at its pumps. The gas is, in fact, discounted; however, you receive no cash back for gas purchases. Moreover, when you finally spend enough to get to the $20.00 cash back, the reward cannot be used to pay down your balance on the card, as you can on other cards and you must spend $20.00 all at once in-store to receive the bonus. In other words, after working hard to get the $20.00 cash back reward, you have to give it right back to BJ's. And the reward expires in six months and cannot be reissued! Going forward, I will use the card only to purchase gas! Period!

Went to one of your Miami BJ's clubs and was in the express checkout lane for nearly 10 minutes. The lady in front of me was at the teller machine clipping her coupons while at the express checkout teller which cause a backup and forced me to go to a regular teller. BJ's should have a policy that restricts coupon clipping while checking out especially in one of the express lanes. I believe you should looking into this policy of doing coupons while you are checking out. Remember you are not the only game in town, we can easily not renew our membership and go with the competition!

I have been a member for many years. I like shopping here for many reasons. There is always plenty of parking, besides bulk quantities they also have smaller items, like the deli, and they send me coupons regularly for items I actually buy! It can get busy on the weekends and they usually dont have many registers open. However, self checkout is always open and it's pretty easy! I do my shopping early or during the week when it's slower and I'm in and out. I bought a pair of glasses once and didnt have any issues. And the liquor store is one door over if I need to pick up something. One stop shopping. Overall experience I love shopping here!

Noticed particularly long lines at BJ's last several months but lately has gotten way out of control. Yesterday, 8/31/17, after completing a one hour long, full cart shopping ordeal, I get to check out only to find the entire front end clogged with other miserable shoppers waiting way too long to be checked out. And why did I waste an entire hour filling my cart in the first place? Every other food item I looked at was at or very close to expiration!!! And it wasn't a few pieces of each item... the entire shelf was just chock full, freshly stocked, with old stock! The "Organic" salad blends labeled 9/04/17. Sabra Hummus, 9/07/17. Packaged ham, bacon, cheese, juice, milk, virtually every item I had to dig thru to attempt to find a decent expiration date. The Thomas english muffins (18 pack) had 5 days left. And this was a full sized bread cart fully stocked.

We pay for a membership and this is the second time in three months there were two self checkout and one regular lane open. The prices are going up and the customer service is poor. I will definitely be rethinking renewing my 50.00 membership.

I went to BJ's Wholesale Club in Deptford N.J this morning.This club is our regular club. I went to purchase gasoline and to my surprise there were 16 cars deep in every lane. While waiting all the customers heard the two workers yes only two workers talking about apparently another worker Tim calling out and that he was a bum and that management does not give a ** about the gas workers. ALL this was heard by every customer waiting. That's how loud it was. This is a privacy factor and should never be spoken about in front of customers.

I purchased a pair glasses and pick them up by their records in June. Today is July 31. I don't wear these glasses. Deli in the frames are ready came apart from the glasses appear to be Sarder. They want to charge me $15 to replace frames that I don't wear them that often and already broke in less than 20 days of wearing time. It is a defect but it happened after deer 30 days. I guess I should've bought him the whole 30 days to see how their product stands out. Very dissatisfied customer. I'll never buy frames again from BJ's and I guess it's my fault because I should've looked at the ratings and they weren't high for the optical department. Lesson learned.

I am furious over the non working online coupon system. I went through the process of logging in, viewing 182 coupons, selecting a lousy 10 coupons to print, entered my phone number, received the verification code, entered it and NOTHING. So I called customer service which has a phone system hell for 10 minutes before getting a live person... No. I was connected to billing who was of no help. I was then told that she would give me another number to call??? When I refused that she said she could conference me into the correct department - did she??? NO. I did tell both reps that this has irritated me so much that I will not buy a subscription for next year since Sam's Club is just as close to my home. DO NOT TRY TO REDEEM COUPONS ONLINE OR PRINT THEM - NO BJ'S CUSTOMER SERVICE AT ALL. In total I wasted 45 minutes of my life.

Your mailer does not include sale prices. With nothing to compare to, ads that say "$N off" don't give me the information I need. I'm sure you hope I'll drive to your store to find out this information and spend on unplanned purchases. I won't. Instead, I toss your mailer in the recycle bin without looking through it. I'm sure many other seniors do this too. Seems like a misdirected advertising policy to me. Perhaps you could change it? I think your earnings would improve if you did.

I am disappointed by the tire service in the East Rutherford BJ's I received on July 14, 2017. I needed one tire repair which took more than three hours to complete. Three hours I sat in the tire store watching dozens of customers come in and there was only one person able to sell tires/answer the phone/answer customer questions and on top of that go back and forth to fix my tire. I am completely frustrated by this extraordinary poor service. I bought all four of my tires from BJ's with the belief that I would be able to receive great service but it was the complete opposite.

It looks like the supervisors in the Quincy store treat her ** staff like wild dogs. I caught her screaming at an employee. He should report her to the state office for workers, because she is still there ill treating the staff, and high office management people doing nothing. The staff need to get together, the ** staff and get a union to enforce your rights. No way a supervisor should be treating the staff like that. It looks like she only treat the ** staff like dirt. The staff should document and take a case against this ** woman, no way I would let her talk to me like that.

I got into a line where the woman was already checking out, didn't know she had a coupon for every item she bought. Needed assistance 3 times and all 3 times the big guy that was suppose to be assisting was just spacing out. The 3rd time I got out of line and went to a young lady who was also there and asked if she could just help this woman. After close to 8 minutes she finally finished. I tried starting the check out process while her things were still on the belt. (I have seen employees start putting thing in the cart before, this lady definitely needed help but the big guy liked staring into space better.) After the 2nd time trying to start the check out process I got a 'put item aside, someone will assist', took a deep breath and tried a 3rd time and the item went through.

Visited 6/14/2017. The supervisor Madelyn, is so rude. I am filing a complaint with corporate. I purchased my goods and used coupons. One item I doubled couponed (because I had two of the items), she voided out my entire $300 purchase. I asked her to void the doubled coupon and she stated she needs to void everything and I need to rescan all my items. For a $1 coupon... I asked her to return my coupons (15) and she said there was no way for her to do that. Oh really! Not to mention my toddlers are impatient and running around. I just wanted my goods so I could get my children safely to the car before the storm began (thunder outside at this point, no rain yet).

BJ's Warehouse in Akron has the snottiest and most unfriendly management team I have ever seen in retail. I was a member for 4 years and actually cancelled last month because of the rotten attitudes in that store. There are people walking around with management badges on that have looks on their faces like they would rather be anywhere but there and then there's a man who has a store manager badge (Ron something) who is quite possibly the grumpiest old man I have ever witnessed. Glares at my kids because they dropped a potato chip then looks at me, points to it and says "Pick that up." This guy is a perfect example of why my family switched to Sam's Club. VERY unfriendly place... you almost want to apologize to the employees for bothering them.

Ordered a copper gazebo that cost $ 2600.00. It was part of a landscaping project. I was out of town when the landscape company unpackaged and installed the gazebo including anchoring it the slab. Came home to find a B L A C K GAZEBO. Not what I ordered, not what I paid for! Customer services response to my problem was, we will forward it to the supplier to see if they will do anything. I dealt with BJ's, not their supplier. It would appear I am out the 2500 cost and the 500 to have it put up all thanks to BJ's. Please don't deal with this company. Did not send what I ordered or paid for! Fraud!

Got a deal with 2 pairs of glasses. You get what you pay for. They were progressives. The span is not great. Very blurry in spots. My contacts work much better. Bottom line is you have to be careful on getting buys. Especially with glasses. Won't go back.

20 Year member, wife out of town with card. Had temp card. Went to customer service talked to Kyle. Kyle to stated that I could not use card, get coupon book or shop there. Spoke to manager Mellisa. She stated that it was policy, "People try to steal ID's". I had three forms of ID. Mellisa threw temp card in trash and stated, "Good Luck". With no luck needed, I drove a mile away to Sam's Club. They can now use the over 8 thousand dollars a year we have spent at BJ's. Good luck trying to contact BJ's corporate. They hide the CEO's contact info. Class act. Stuff was cheaper at Sam's! Mellisa and Kyle, if you read this, thanks, I needed a change anyway. Good luck losers.

Husband purchased glasses at BJ's. Frames were terrible. Went back, got new frame, but then the top of one lens developed two cracks. Returned the glasses to BJ's who returned them to the maker. After waiting over two week we were informed that the crack in the lens was not severe enough to replace the lens??? Would NEVER recommend purchasing anything optical at BJ's, our eyes are too precious.

Went to BJ's to the tire shop. Talk with the manager about choices of tire for my car. Review my choices. I choose the tire, make an appointment, came to my appointment, wasted over two hours in the wrong tire been installed in my car. First they told me that I don't manufacture the tire anymore. After a while they told me that the tires are wrong for my car. In the meantime I wish that close to three hours and got nowhere. I request my old tire back on the car and left. Not recommend a place to anyone.

I am upset that I spent 40 minutes waiting at the "Customer Service" desk and never received my order. I received an email saying that my order was ready. Went to pick it up and it never made it to the front of the store. This is not the first time that I have had issues with this service, but it's the last! I still don't know what happened to my order and no-one seemed to care!

When I went into BJ's I was planning on purchasing a GoPro 4. They were sold out online and just about every location. But our customer service man had offered to drive to the 2 hour away location and bring back the GoPro since he was going there anyway. I didn't expect him to go the extra mile and help us out. He called the location and took my information to let me know in a few days when he had brought back the GoPro. He then explained it was no problem since he understood that that was what customer service was all about.

Today I had a very bad shopping experience at BJ's and I was very disappointed. Looking at this receipt, there were a total of 4 "CPN-MOBIL 1" that were listed on there, which is bottles of motor oil. However, in fact I only bought 3 of them and I know because I only needed 3. Therefore after going through the receipt, I proceeded to go back and check if a mistake were made. However, the workers there were very confident that I bought 4 and they said they even checked the security camera. I asked if they wanted to see the only 3 bottles that I bought and they said "no, that's fine". However I also asked if I could look at the security camera to make sure and they said I was not allowed to. I was very disappointed and upset. I am writing this hoping that nobody else have to experience this ever again.

I returned an food item that I bought a few days earlier. I did not notice the expiration date had passed. I returned it to BJ's and did not have my receipt. I expected a refund, however I received a store credit. I asked why and was told it was store policy. I know that Costco is able to locate your purchase from your membership card and refund the return without a receipt. Not sure why BJ's policies are still in the 1980's. I know where I will be shopping going forward...

Bought a few tv's that had a amazing sale price online, 10 mins later I get a canceled email and I called customer service at corporate office in mass and she asked if something was wrong with me because I bought a tv for 16 dollars. Problem is if it my mistake I would be expected to pay for it, but their mistake we pay as customers. She also started to get louder as I became more collected, she wanted me to engage in a screaming match so she could disconnect the call and egged me on to do so.

Teflon clear coat prematurely wearing off glasses - I spoke with the Optical Manager and she said there was nothing she could do because the glasses were over 1 year old. I paid extra for the Teflon clear coat - Teflon coating is the latest non-glare technology which is designed to repel dust, water, oil and scratches. I'm thinking the Teflon coating was not applied correctly on the glasses or the Teflon coating has a manufacturing defect. I'm hoping you can help resolve this issue.

I was shopping at BJ's in Jensen Beach, FL, when I was approached by a man who was wearing a BJ's badge. He said the store was promoting a MasterCard offered by Comenity Capital Bank. I looked on his badge. His name was Carl. He went on to explain if approved, the credit card would come with a 7.99 Apr for In store purchases, plus double cashback, if you bought electronics. I asked if the Apr was accurate and real, Carl assured me that it was. I applied on the spot, was approved and spent almost 400 dollars. I also asked if my credit report would be pulled, he said "no it's a soft hit."

BJ's represents itself as a "wholesale warehouse club" and charges an annual membership fee. What I am unable to understand is how is a wholesale club, representing itself as offering the lowest wholesale prices in exchange for the annual fee, have and offer substantial numbers of discount coupons for products which it regularly carries. They can't actually be doing both and also making a substantial profit. It seems to me that BJ's is charging (membership fee) for something that that don't really offer (lowest wholesale prices). BJ's mails out discount coupon booklets approximately monthly.

I will continue to purchase my glasses at BJ's because the quality and price are excellent. I picked up my glasses at the store. The fitting process was excellent and professionally accomplished. My $70.00 glasses are as good as the $350 pair I got from Lenscrafters. The selection is definitely more limited than a store like Lenscrafters, but adequate for my needs.

I have been a member for well over 15 years. I purchased a iPad for a Christmas gift on the 9th of December 2016. Order was supposed to ship in 5 to 7 business days. Received no shipment details in the time frame so called customer service and waited to speak with someone for over 25 minutes. When l got thru was told items was on back order. I called again on the 21st and after waiting another 20 plus minutes was given an expected ship date of 12/30/2016. The supervisor I dealt with was very understanding about my concerns of a Christmas Delivery. Was not able to receive iPad before Christmas but gave me credit for the inconvenience of not having item in time for Christmas. I was more upset that you could still go onto website and order item with a 5 to 7 business day delivery.

South Philadelphia Store, January 3rd, 2017, approximately 6:15 PM. My friend, who was with me at the time and is a member at Costco, observed the prices of numerous items are higher than Costco, as well as CVS (with coupons and discounts). All of the cashiers were closed. Self checkout was the only option. The woman who checked the receipt on my way out said "Are you going to move?" when she was looking at the 8 items I purchased. She then rudely wished me a "Merry Christmas and a happy New Year". I cut up my membership card, and will never go back to BJ's. Not this Christmas, next year, or any year! My in-laws left BJ's 2 years ago. High prices, "membership fee", lack of cashiers, rudeness of employees, lack of selection, distance of store from my house. NO THANKS!

I'm not a member with BJ's. Now I'm thinking never to be a member again. I was a member in 2015 and 2016. I refused to be a member with BJ's because you wrongfully withdrawal membership fee from my bank card. So again I'm not a member with BJ's. I was a secondary member in 2015. Now 2017 there is a membership fee being processed from my bank card again. I will also place this company under suspicious because I said it last year, I was not a member with BJ's but you still negligently continued to charge for a service that is not provided to me. Please delete me from your BJ's billing. How dare this company ruin my new year by stealing from me.

I have been a BJ's member since 2009. I pay for a premium membership on an annual basis. The membership fee includes my enrollment in the 2% rewards program. For years I would let the rewards program points accrue until my membership renewal time and cash in the reward points once a year when my membership was renewed. Unknown to me BJ's changed the rewards points program to have the points expire after six months, (use them or lose them). But I am still expected to pay for a membership fee on an annual basis. I think the membership fee and the reward points should have the same longevity cycle. BJ's appears not care about individual members based on their response to my objection to this new rewards policy change.

Ordered tires 12/10, totaled car 12/11. Called to cancel tires. 12/12 I get billed on my debit card, I understand it's a hold, all companies do this. Got billed again 12/15. Called to say "Hey, it's Christmas, please don't double bill me." Was told I'd have to wait until they straightened it out. Meantime I'm incurring overdraft fees for the double billing. There goes Christmas. Day after Christmas I get billed... AGAIN!!! If I went to BJ's and took over a thousand dollars' worth of merchandise I'd be in jail. No satisfaction from any people on phone - transferred to wait on hold over 45 min each time. DON'T DO IT, buy local, buy at another big box, anywhere but here.

I purchased tires from BJ's wholesale at Valley Stream for over $500, on the drive home the tires wobbled tremendously. I took the car back to BJ's the next day and they told me that the new tires had to get accustomed to the road. I tried reaching the store manager as no one in the tire department was interested in helping me and kept giving me the runaround, 2 months later after speaking to the general manager my tires were finally changed. The service at the Valley Stream location is horrible.

When I showed up for my appointment to install the tires that I ordered online, they refused to install them because I have aftermarket wheels. They said their policy is "BJ's will only install tires authorized for a specific vehicle" and since I don't have the original equipment wheels, it's against their policy. Even though my wheels and tires fit my vehicle perfectly, it's up to them to decide this! So, I got my money refunded and am going to a real tire store to buy tires.

BJ's is advertising a "BJ's" $70 discount on purchase of 4 Michelin tires. Michelin has a $70 rebate program thru 12/12/16 for the purchase of 4 tires. That sounds like $140 in discounts to me. But BJ's is advertising the rebate as if it is their discount. When I called to ask for a tire quote, the attendant was quick to point out that this has caused a lot of confusion with consumers and was very apologetic but it's corporate not the workers pulling the bait and switch. Note that with the Michelin rebate, the cost per tire was almost exactly the same as tire stores were offering. Also note - I just created an account. There was no "order number" given to me so I had to leave it blank.

I like the BJ's store overall but the outsourced optical department is horrible! I bought an expensive pair of frames and lenses and in 9 months the reflective coating that I paid extra for was de-laminating. Clearly it was applied poorly. I took them back and expected them to replace them as it is a clear manufacturer's defect but no way. I now have a very expensive pair of useless glasses. Thanks BJ's Optical! Back to Costco I go!

I would like to comment on how indifferent I was treated at my local store last week when I had an accident and reported it to the manager. I went into my local store (Cutler Bay, Fl) last Wednesday, Nov. 23, 2016. As I was reaching for a box of chocolates, there was one that was left on top and the whole thing tipped over on me and one of the boxes nearly took my eye out. I was hit with the corner of the box, so much so that the corner was actually dented in by the force that it hit my face, I received a cut under my eye, which quickly bled and started to swell. I went to report it to a manager who came to see where the incident had happened and took my name, member # and a picture. I spent Thanksgiving and my daughter's birthday with a black eye and a cut under my eye, which will likely leave a scar, it is now Monday, Nov. 28th and I have yet to hear from anyone from the store or otherwise.

Ordered tires as part of the black Friday sales and used the $50 off coupon. Was informed that I could have the free installation coupon applied after installation by the front desk. I made my appointment and went home. Come in today for my installation and find that they were not only were they refusing to accept the free installation coupon but also didn't have the tires in; so it will probably push the second coupon out of date making it invalid anyways. If I had known all of this I would have just waited another week to purchase the tires as it is not a waste of time and money going back and forth when they won’t honor the coupon or even have the tires in. (I was told they call you when they are in, why even bother making an appointment if there is no guarantee the tires will be in??)

I purchased 3 TVs on Saturday at BJ's in Paramus, NJ. The TVs were $449.99 with a $200.00 clipless coupon. This brings the price to $249.99 each. The total price with tax was $844.47. The next day, I noticed that Target had the same TVs for a cheaper price. I put the 3 TVs in my cart online and with tax, my total came to $680.00. So, of course, I purchased them at Target with the intention of returning the other 3 at BJ's.

I made several purchases on 11/18/2016 from bjs.com, worth a few thousand dollars. All these orders were at promotional price. In order to make the purchases, I spend $50 opened a membership online. To my surprise, all those orders were canceled after a few hours. The only item that was not canceled was the membership! It made me feel that they gave some fake deals and tricked us into their membership.

BEWARE... When getting gas with your debit card, your bank account balance will display!!! Completely an invasion of privacy! I didn't give them access to my information and should not be displayed!!! WATCH OUT! Called BJ's and it has a code that also lets people use gift cards and view balance! They say they are working on it, however seemed to not care too much! It's displaying this PRIVATE information without the permission to do so! You are not a bank!!! So beware everyone? They only care about the use of gift cards!!!

When I arrived home from shopping at BJ's on Route 13 in New Castle, Delaware, I opened the sliced Dietz & Watson Light Boiled Ham package, to the odor of something very obnoxious. It was an odor of decaying meat. Since I was quite far from the BJ's where I purchased the meat, I returned it to one closer... Complaining to the CS gal that it was an obnoxious odor. She did not want to smell it, but commented that they have more meat returns than anything. When I asked about the brand of Dietz & Watson, she told me D&W has an agreement with BJS's & Costco to provide meat at a very low cost. The gal told me never to buy deli meat at BJ's, and referred me to Shop Rite for the freshest meat.

I ordered frame-less a month ago and was given a maximum delivery date and they called me to tell me that one lenses did not pass quality control and it was going to be remade. Well here I am still waiting for my glasses. I called last week and was told they were not done, then I called again 3 days later and was told the same story. I told them that I never have waited so long to get a pair of glasses. Same story about quality control. I am really sick of this and even the difference in price from my optometrist is not worth the hassle. My sister ordered the same style glasses and the same quality from a site online and only waited a week. The reason I didn't order from them was I didn't know how to do the measurements needed. I am really bummed out because I really need my new glasses.

First of all, let me begin by saying that I have purchased at least 7 pairs of glasses over the past years and I have returned again and again because I like the selection and have always liked the employees in the department. ALL of them are terrific and have been nothing but nice to me. Because I appreciate the employees, I am not giving the rating of one star, which would be fair to describe my experience. However, there seems to be a major problem with their lab when the glasses are sent out. I picked up my new glasses and knew immediately that the prescription was wrong.

On 10/9/2016, I purchased a Generac 6922 Power Washer from their Jensen Beach store. I used it once and after I finished, I left the unit under my back covered patio. The following day I found a wet spot, which I thought it was water. Three days later I noticed a large puddle of oil. I checked the unit and found oil all over the bottom of the engine. Today, 10/16/2016, after draining all the fuel, I took this piece of crap back to the store to get a refund only to discover that they would not take it back, because according to the manager, Shannon **, I already had put gas in it. I explained to her that the gas has been completely drained, but she replied that was store policy. Bull crap! This was never disclosed when I made my purchase. As a matter of fact, I found out they have printed "Not Returnable Item" on the receipt after I paid for this piece of garbage.

Buyers BEWARE. Unless you're a ** gentleman they will not service your vehicle properly. My wife is a Jamaican. To prove my theory I asked her to go in and get our tire rebalanced... the guy behind the counter told her straight out "We do not have a mechanic here to be able to assist with that issue." Told her she needed to go somewhere else. So she came back out and called me. I came down from work and walked in. The same guy had no issue finding someone to repair my tire issue. SERIOUSLY?? Yes I do want BJ's to contact me on this issue and have them explain WHY AMERICA still needs to be like this... I will not be buying anymore tires from them... Really hope this helps someone out there.

I went to an Ophthalmologist in April 2016 and had complete examination. Then went to BJ Optical for glasses. Have had many problems so I went back to my eye doctor to have them checked out. Script hasn't changed. Advised me to go to in house optician to have the pupil distance checked and marked in order to have an objective evaluation. PD was correct but optician was extremely negative about the quality of the lenses. "You get what you pay for" I was told. Can't afford to have other glasses made but will NEVER USE BJ OPTICAL AGAIN. Had gone to Costco years back and had no problems. Optician concurred that I would've been better off going back to Costco. Buyer beware! Glasses are expensive... (even at BJs) unless they are on sale. Our eyes are too precious to be serviced by a big box store like BJs. LESSON LEARNED!!

I purchased coffee over the internet from BJ's and it was the wrong kind. According to the packing slip I could return it to my local store, which I did in Webster, NY. They could not credit my charge card or give me a store credit because "I didn't buy it from their store". I obtained a receipt from the store on 9/10/16. A week later I get an email "reminder that I need to return the items". I responded to the email and attached the verification receipt that the items had in fact been returned. Then I get a customer survey to fill out a week later. It's now 9/23/16 - BJ's has the coffee and my charge card still has not been credited. I tried several times to get a person on the phone to help me to no avail. I would strongly recommend not to order on-line because if you have to return an item you will receive no customer service reps to help you. Very disappointing. I just want my money back.

BJ's in Canarsie has awful staff. Not customer service savvy. I wouldn't recommend this store to anyone. Management is terrible. They never have enough cashiers. This store needs to be shut down.

I purchased my new glasses in February 2016. I have managed my glasses exactly the same way as my previous glasses. The new glasses have so many scratches that they should not be used. My new glasses cost 300 plus dollars. Now bj's says they will replace the lenses but I'll have to pay $69. I DO NOT RECOMMEND BUYING ANYTHING FROM THE BJ'S OPTICAL, THEY ARE A TRUE RIP OFF.

I purchased eyeglasses in April of 2016, with a wait time of about 3-1/2 weeks. I went to BJ's because of the low advertised special, but in the end paid $244. For the past month the lenses seemed blurry, and today I got out my old glasses and noticed extreme scratches on the new glasses - these had been cared for in the same way as the old pair which have no scratches, and the BJ's pair had a protection added to the lens, obviously defective. I had purchased the additional warranty, but OF COURSE I had to pay $105 for replacement lenses, no doubt to take a month. I was also told my club membership had expired, but I had renewed it in February of 2016; the service desk reported I hadn't. I went home and got the receipts proving the renewal was valid. 3 hours of my day for this; I cancelled my membership (member since 2009). Big business could care less.

When entering or leaving BJ's Wholesale Club stores you have to walk through an electronic security field. This is noticeable as long antenna arrays surrounding the doorways. These antenna transmitters transmit an RF signal to RF ID tags hidden in the merchandise. If someone tries to leave without paying the device will sound an alarm. A medical problem with these emitters is interference to shoppers with internal pacemakers or internal ICD's defibrillators. Patients with these internal medical devices are instructed to pass through or walk through these emitters quickly and hope for the best. These emitters can cause a ICD defibrillator to fire shocking the person which is very dangerous and painful. It can cause a pacemaker to function erratically.

Last month, I probably had the very BEST experience with caring for my car. In December of 2015, my husband purchased 4 new tires for my Infiniti JX35. The staff who waited on my husband were both pleasant, accommodating and respectful. This positive experience was also given to me 3 times last month (July 2016) when I needed some tire repairs.

My husband had bought me a ring for this past Christmas. He also paid for the insurance. Well around the end of January one of the diamonds fell out. I took it back to have fixed. We waited 8 weeks just to be told that the ring was thrown away. Now you know their jewelry is not cheap, then they told us that the insurance would not cover it.

Do not buy any furniture from this company. 1 year warranty, was not offered extended warranty. 2 year old sleeper couch falling apart, very light use by 2 people of average size and weight. Meaning 135 to maybe 165. Used maybe 10 times as sleeper. If this was Costco or Sam's Club this couch would have been replaced. BJ'S response, out of warranty call the manufacturer. Did that and they said they could sell me a spring kit for 70 dollars. Are you serious! Called BJ'S back and suggested they paid for the kit. No good out of warranty. What a crap company. Reconsidering my membership but will continue Sam's and Costco.

Automatically deducts fees from bank account to renew your membership (without you okaying it) - this was done to me. Cancelling and requesting a refund of your money after they have decided upon themselves to renew (for you) and take money out of your bank account, they give you several stories about delays and/or the money will be in my account within this amount of time. It has been past the 7-10 days, still no money in my account. Now... I'm told it should be within 3 days. I am so sick of the runaround from this company. BJ's lacks respect towards customers.

I had joined BJ's membership and was told each month I would get a coupon book. The last 4 months I received NOTHING. They tell you when you sign up you will get one. I maybe got 2 but the last 4 months nothing. I am very discouraged by the practices of BJ's at least I get my coupon booklet from Costco. When will they start sending my booklet?

My case has finally come to a close in 2016, so I can now write about it in that it is now in public record. I was mistreated while exiting the Auburn Maine BJ's. I was subjected to a purse inspection, while 3 other non-minority women only had their receipts inspected, not inspected according to what they were carrying in their hands and purses. I had no product in my purse nor on my person. My purse was fashioned like a backpack with the straps placed such as to carry the purse on my back. The loss prevention team member asked me to come back up the exit walkway so she could inspect my purse because she thought it was a backpack even though it clearly was not a true load bearing backpack. They have a policy that addresses it, but wasn't followed, just not applied wisely. I also watched how she approached other people who were non-minority. Not the same treatment.

I purchased prescription eyeglasses approximately 7 weeks ago and to this date I have not received them. Plenty of poor excuses. I have reached out multiple times and today they offer me a 50% discount/refund. As a loyal cardholder the store should be doing A LOT more to make their customers happy and/or complete. I rate BJ's optical below poor and will never purchase or recommend.

I posted an inquiry on BJ's website today questioning the 20% increase in a product a buy often (Wellsley Farms Trail Mix). The price had been $9.99 and yesterday I noticed the price was increased to $11.99, a 20% increase!!! That's outrageous!!! Here is the email I sent: "Comment: Pricing Please let me know if this is accurate: Has the price of your trail mix really increased by 20%??? I was in the Hyannis, MA store yesterday and saw the price is now $11.99 when it was $9.99 just two weeks ago. How can this be???" They don't get it! A 20% increase on a food item is un-American! I will to publicize my outrage about this price increase on the internet until a receive an honest answer AND until the price gets lowered to $9.99.

We opened a BJ's Visa card serviced by Community Capital Bank in order to save 10cents/gallon of gas for our two cars. The first month of use was December 2015. Our first bill from the bank was over $200.00. This wasn't right since we do not drive that much especially at that time of year. We always save our receipts so that if there is a problem with a charge we can compare. What we found is that the bill claimed that we had three larger gas purchases on consecutive days. We did not have receipts that match these gas purchases nor did we use enough gas to justify purchases so close together.

Bought 4 brand new tires. First they got the size wrong even they went to the car and wrote it down. So I had to come back. Then it took 30 minutes to get a credit. A day after we got 4 new tires we ran into a curb and two brand new Michelin Latitudes went totally flat. The final touch is they claim this is not covered by any warranty. That's it for me with BJ's and Michelin.

I know that this is a company policy and got the info from an associate so am not naming the BJ's store. Was shopping at closing time and went over to buy a gorgeous cooked rotisserie chicken. The clerk was cleaning the case and told me that he was glad I was buying one because that was one more that would not be wasted by going into the trash. They throw away perfectly good food, only hours old at the end of the night!! BJ's, I am calling on you to review your policies and DONATE the food that is left after your policy calls for it to be pulled. It is only hours old. It could be refrigerated and a local food pantry or senior center could be arranged to pick it up every morning... no trouble, no effort, no waste!!! This policy is irresponsible!!! Please review and change it! Same for produce!!

At approximately 6:30 pm HST on January 9, 2016, I was standing in line for ten minutes or more behind two young women at the Whole Foods Kahala Mall Honolulu. It was taking quite long and I was looking around to see if other registers were open as I was carrying eight bottles of vitamins and tea tree oils in my arms. Just then, salesperson Michelle walks up to the person waiting behind me and asks her to come to another open aisle. I was shocked and said, "Why didn't you offer me that place, I was here first and have been waiting longer." Her response was that the lady had more things in her cart, so she should be helped first. I couldn't believe this store, the universal practice is to ask the next person in line if they want to move to a faster line. I told her that she should have offered me the option. She argued with me over and over again that this is not the Whole Foods policy. I spent over $150 while that lady had produce.

I'm a secondary member on my co-worker account. Our membership end 12/31/2015. BJ's then automatically charged my credit card for membership but I'm still the secondary member.. This is so ridiculous, so I decided to call to verified why they charged me. And to canceled this account that's not listed under my name. I called 4 times for my refund and all 4 times I asked to speak to supervisor. I still didn't get my refund and now I'm not a member at all. So, they just took my $53.50 and I'm still not a member or primary member. This is robbery...

Today 1-04-2016 I went to BJ's on Highway 27 in Clermont, Florida 34711 to buy a new TV and saw a sale sign on a Samsung 40" Ultra HD 4K for $499.00 so I bought it. When I paid for it with tax it came to $605.99 so I took the receipt to customer service and told her the sign on the TV was for $499.00 so I took her to see it and the sale was over but I didn't notice the small printed date on the bottom. Regardless the sign was still up and I think that I should have received it for that price. It's not my fault that the employee forget to take it down. If you go to Walmart and the incorrect sign is up you pay for what is on the sign as is common for many stores. I purchased it because it was on sale or so I thought for the $499.00. I paid $549.00 for the TV. I didn't want to disappoint my husband so I paid for it but just wanted to let you know how disappointed I was with BJ's. I will think twice before going there again and I will let others know about my experience.

Has anyone other than me noticed that as soon as you get used to buying a product at BJ's, it disappears and nobody there has any information about it? It suddenly becomes inaccessible and never again available, Light Cream for example! If you buy their 5 dozen eggs package, let's say within the last year, you can never get one without less than 6 broken eggs? Prices on items are constantly on the rise and you find that you'd be better off buying on sale at your local grocery store if you're interested in savings? More than half of the items offered on coupons, in their flyers, are not on the shelves that month? The meat department has many prepackaged items that have no price on them whatsoever? And when you ask the butcher, he has an attitude and doesn't know what the price is, much less care.

We will never return to BJ's; they lost a customer (I am probably just one of many lost customers). We purchased an iTunes gift card, paid BJ's $50, but the card was never activated, thus no good and a loss of $50. That level of employee incompetency has dropped me from a loyal customer to a lost customer, and one who will likely convince others to first consider other wholesale club stores such as Costco or Sam's Club before BJ's. To think from a marketing standpoint the costs incurred by BJs to (1) bring a customer into the store to sell a membership, and (2) keep a customer just to increase those costs solely as a result of employee incompetency.

I had purchased a Samsung 43 inch Smart TV on their website on Black Friday. I checked out the satisfaction ratings before I purchased the item and all seemed to be good. It was the farthest from the truth. The item was supposed to arrived on 12/05 and when it did not I called BJ's customer service and was informed that it was shipped and that it was at the UPS warehouse near my home. When I went to UPS they told me the exact opposite.

It has become very expensive to shop at BJ's. Their prices are way too high, even for retail; yet they call themselves wholesale. I noticed ever since they started taking government money (Benefits), the prices started going up. Many stores do this. However, it's so apparent that they are slowly upping their prices every month. I have seen increases as high as $1, 2, 3, 4 and 5 dollars. Many items are offering fewer units in the boxes for more money (Belvita biscuits). I have found many of the items at other stores for less. How do they get away with calling themselves wholesale? Also, why are we paying for membership, yet we also have to clip coupons. Just about every time I forgot my book, customer service state they don't have an extra one to give to me. They don't care about the customer and feel we must buy from them... Hey, this is America, a capitalist country with private competitive market; we have choices.

I am customer of BJ's for almost 15 years never have a bad experience as this morning... Come to BJ's, and when I was decide to pay I never realized I was at a wrong register only 8 items allowed but I thought that as the cashier did not have any body in line she could help because already had all my stuff in the cash register... The cashier friendly, but suddenly the manager realized that I had more than eight items. He come over to me very mad, screaming at me and throw my stuff in the car shopping so I go to another cash register... This. Lord I try super evil. This is a disgrace that a top shop has a manager without nor moral education. This happen at BJ's Medford MA disgusting manager.

Our family eat an organic vegan diet due to allergies. It's a real pain in the butt to find what we need in our smaller town so we tried a day pass & really liked several of the organics BJ's had. We weren't able to get them anywhere else. So my mom bought a membership. By the 2nd time we shopped there, they stopped getting the juice, coffee, and couple of other items, we use. It's so frustrating they keep changing the items & brands they keep in stock. We've bought some huge packages of things we didn't like and we're stuck with them.

Printer was on sale for 59.99 and regular price was 149.99. BJ tax me on the 149.99, not the 59.99. I talk to the manager and the manager said that how it goes. He also told Best Buy do the same thing. I went to Best Buy they said that not true. They only charge you tax on the sale price.

My husband and I were obtaining a new membership at a BJ's that is opening in our hometown. Since the store was still not opened, we had to go to an office type space to sign up. When we arrived, there were several young ladies sitting at a table where we were to sign up. As I gave our info, my husband stood next to me. Both my husband and myself couldn't help but notice that the other ladies at the table were clearly snickering about the lady that was helping us. It was very uncomfortable as these young ladies were whispering and giggling as the young lady attempted to take down our information. As we stood there, we watched the ladies roll their eyes. It was such a bad vibe in the air. Needless to say, when we left, my husband even brought it up to me so I knew that it was not just in my mind. I just don't think I can trust a company that allows this behavior to be so blatant. I hope things get better with BJ's. Thank you for your time.

Bus optical department, it turns out they have nothing to do with BJ's whatsoever. I purchased my glasses less than a year ago and have had nothing but problems. It started when it was supposed to be 3-4 weeks to get them and it took almost 2 months. The lenses are cheap, scratch easy and are cloudy. The lenses fall out all the time and most recently the hinge broke. Now they refuse to abide by their warranty. I WILL NEVER BUY ANYTHING FROM THE OPTICAL DEPARTMENT AGAIN. BJ's, you should take note of this and change companies. This is your reputation which is being hurt by their cheap glasses and unethical practices.

I do like the rotisserie chicken in BJ's, however, Sat. Sept 12th looked over the chickens to find one package completely open with the chicken juices all over the counter and other closed packages... UGH! The service in that department is getting almost nonexistent. Nobody around EVER. Won't try to come back. It's scary.

I have been a member of BJ's for 4-5 years and have been pleasantly surprised by the amount of organic and earth-friendly products they carry at really good prices. I have been a member of Costco and Sam's in the past and really find that BJ's has more than filled all my needs. At times I belonged to both those clubs at once since each had different products I really needed that the other did not carry. Like any store like these you need to know the prices to know if it's a deal or not. I am shocked by the reviews that said the employees are rude or stupid or both - I have found them overall to be polite, friendly and helpful and at my location in Yorktown Hts NY - they STAY - see the same people all the time. Best of the big box stores.

This store has a high turnover of employees. A corporation that hires the cheapest labor it can find. Not all, but a large majority of the employees are rude/nasty and ignorant and simply insulting to customers. Management seems to lack even the very least of formal education that would be required for the positions they hold. They condone and lie to justify their and their employee's inappropriate and very unacceptable behavior. The management and employees lack the simple basic knowledge and people skills to do their jobs efficiently and productively. I rate this store with one star, only for the few good employees they do have. If you have a problem in the store, they will ALWAYS blame the customer.

First off their boxes are big but their packaging is smaller than regular stores. Some of their employees are very rude and don't smile or greet. If I have a question, I have to walk from one end of the store to the other and back because the employees are nowhere to be found. Anyways on Friday I went in and returned a box of pampers to get a new size. The employee wasn't understanding that I was simply making an exchange for the same price just a different size. So she insisted that she must put the money back onto my debit card and couldn't give me cash, so I said "okay" then had to pay for them at a register. I went to the car, drove to another store to finish shopping & decided to check my account and see how much money I had so I could set a budget. Then I see the money was never put back on my card.

I have been shopping at your store in Millsboro since they opened. The service I received on 7/31/15 was quite unexpected. Not only was the person fast, but very professional. The young man named James was a pleasure to deal with. He sliced the meats and cheeses exactly to perfection. There is another woman there named Rebecca who is also good at what she does. Please pass this on to the store manager and deli manager for making a shopping experience pleasant. We tell all my friends about how your company is improving customer service.

My experience at BJ's is usually good. However this is my third time buying the 12 pack of Lifeway Kefir and opening it to find unsealed or broken plastic bottles. The box looked undamaged at the time of purchase. When I got home I found about 4 to 6 unsealed bottles in each pack. Just a heads up to stop wasting your money on this product, it's no fun to get to work and find your breakfast (that has months to expire) is already sour. I've now been going to Walmart/stop & shop for my Kefir in the larger single bottles...It costs less per fluid ounce and I've never had a bad container from them. Stores like BJ's and Costco often seem to have reduced quality on products with large quantities... So shop carefully my friends.

My thanks and praises go to Lisa Cashier #** at the Customer Service Desk and the manager Chad **! I had purchased a Philips 32" TV from BJ's on 7/29/14. I was waiting for my current TV to go out of commission which never happened. I had stored this TV in my den one day short of an entire year in its original packaging and was never opened. I contacted BJ's and spoke with Lisa. I told her I had read the return policy regarding electronics returned by 90 days, and she talked with the manager about my situation.

This business advertises that it is a wholesale club. It is practicing false advertising as there is nothing wholesale about it. This is clearly able to be corroborated by simply comparing real wholesale to any product in their inventory.

I must express my extreme displeasure with the lack of quality of the eyeglasses I purchased at BJ's Optical last year. The lenses of these glasses were of the poorest quality I've every encountered. The lenses scratched beyond belief even though I used the utmost care cleaning them and the non-glare coating became blurred. The only way to describe my vision with these glasses is that I'm looking through a haze. When I went to BJ's to speak to the optical department I was dismayed at their response. As my glasses were just over the one year guarantee, there was nothing they could do unless I was willing to spend an additional $90 to extend the warranty.

As several other complaints reveal, BJs is not handicapped-friendly, In my case, the BJ's in Abingdon, MD has just 12 handicap spaces. Today, with all spaces full, 4 spaces were occupied by vehicles without either handicap plates or cards. I could neither park nor shop. I waited half way across the lot while my wife shopped and had to tote heavy packages. I counted at least 4 other handicapped marked vehicles who could not park. Shame!!!

I joined BJ's 1 year ago this June. At that time there were 2 scooters broken. Every time that I went to the store, which was once a month, another scooter was out of order. It is now June, time to renew my membership, I cannot shop here. I have to sit in the truck and let my wife shop because there are only 2 scooters left that work. 6 are broken. Each month the number increases, while none are being repaired. A manager was called over to us and said that she could not help it, that they had to wait for parts. I remarked that they had to be waiting for parts for a year. She blew my wife off. So we are checking into other box stores that able me to shop in them, with working handicap scooters. I am not going to join a place that I cannot shop in and have to wait in the truck while my wife shops. I feel that BJ's discriminates against the handicap.

I have worn glasses for 50 years and just in December purchased glasses from BJ's. Stay away. After paying $480 after six months the lenses are scratched. When I took them back the guy at the store asked what he could do and I state "These are the worst glasses I ever had" and his comment was "Let me guess they are scratched." Now they want $120 to replace the lenses with no guarantee they won't scratch. These are not plastic lenses but supposed scratch resistance glass. THEY ARE JUNK - Stay away. REPEAT - JUNK. I have purchased at other clubs and never had an issue. Go there SAM's club, or anywhere but BJ's.

I always shopped with BJ's especially that I get a discount on my membership fee because I am employed with a large airline. So their sales people pressured me into signing up for the MasterCard but she failed to explain in detail that I would have to use the credit card to accumulate my rewards. Which in the past I was very comfortable receiving the 2% rewards without having to use a credit card.

I was in a line for register 7 which is express line. People in a line had more than 8 items. A cashier was very upset and tried to explain customers they're in a wrong line. Customers/2 different customers decided their purchase in two different orders with the same membership card. That made a cashier more upset. She was trying to explain what is going on to one of the managers or head cashiers but he did not want to be involved in arguments. Finally I get to the register and all of suddenly a cashier asked me how I am going to pay - cash or card? I answered cash.

While returning something I was treated rudely! There was only 1 employee in customer service, 7 people in line. The employee received a call and tried to transfer it to mgr, as it was a question she could not answer. The mgr refused and she was forced to spend 10 mins getting the call taken care of! Once she got back to the actual customers in the store, she needed a mgr to override. While ** (the mgr) in the Taunton, Ma store, was there I suggested he send more help to clear up the wait. He refused to acknowledge me and started walking away! I commented how ignorant he was being, and he finally spoke!! He screamed at me from 20 ft away!!! That he was busy!!!!

I booked a cruise with BJ's back on February 25, 2015 and changed the 2nd passenger on the cruise itinerary twice and not once did they tell me that a passport was required for this cruise. I was advise to get a passport but that an original birth certificate with the raised seal and state ID would be sufficient. I got to the departure port on April 19th and met my family member there. We got to the port to check in and was told that she could not board without a passport at all. So I had to pay for a room in New Orleans and book her a flight to return to Arizona to get her passport then pay for another flight for her to fly to Aruba to meet the ship and board. This has cost me a total of $1500 and ruined our vacation experience because we had no other money to do anything at the ports of call.

Twice I bought tires for 2 different vehicles both with BJ’s signature tire warranty plan. Both were turned away. One for tire wear. Excuse low air pressure maintenance. The next one for 36k mile nullification and nail in middle of tire unrepairable. They look for reasons to deny coverage.

I rarely collect coupons but this once I did. The BJ's I shopped did not stock half of the 8 coupons I had. I had to go to Sam's, 2 miles away to finish my shopping. They have lost me. I spoke to a manager and was told, "We don't stock everything because we are new and small." Really.

I have been a customer of BJ's for many years and have had a rewards membership from the beginning. A year ago (February 2014) I applied for a charge card to purchase a new TV under a “no interest” promotion. I bought the TV, was very satisfied, paid off the balance with no interest. In November 2014 the card was transferred to a Comenity bank and the rewards program was changed. I noticed my rewards were not accruing on my account as they had in the past. I knew the program had changed so I decided to wait for the information to catch up in the system at the registers. After a month I talked to customer service in the club. They told me the new system was causing some problems with some accounts and to wait a few more weeks.

I have had a BJ's membership a few years but never received any saving books or reward cards. I'm tired of fighting with customer service many times many years about the things that the membership promises. On June 2014, the BJ's worker told me that they return to me reward cards for December 2013 and May 2014 that I never received. I have waiting for those cards until September 2014 but never received them. From Sep. 2014 to Dec. 2014, I had call to BJ's 11 times. I heard many explanations like they "sent it to me," next worker told "Nobody sent it to you, usually it takes 7-9 weeks to received those cards," and even some of them told me with rude tone they don't trust me because I always lose them and they will send its to BJ's location that I usually use, and she even doesn't want to hear my explanation that I live in small house and it impossible to lose them or there is nobody who can take it.

I applied for a My BJ's Perks (Cardholder Benefits. Enjoy earning MORE on most BJ's in-Club and BJs.com purchases; 10 off per gallon at BJ's Gas every day) This was done on November 10, 2014. Their policy stated that it would 10 day before I would get a card or a reason why not. On December 4, 2014 the phone number listed on the back of the paper I pick up at BJ's. I call and ask, "What's with the card?" The person on the other end of the phone ask for my name and address and the last four numbers of my SS number. She then came back and said that I was not in their system. She said that there was no record of me at all Comenity Bank. I told her that I had applied online and maybe it did not take. So I applied over the phone and was told it was in their system of Comenity Bank. This was on December 4, 2014.

I have been a group member of BJs for many years and always used their awards program. BJs changed to MasterCard last year which was not a problem for me. What I have found out by spending a lot of $s on that card, that as a group member I can no longer receive BJs Perks Awards!!! I was not made aware of this when the change occurred. I'm sure that many others are in this same situation. To me, this is borderline fraud and certainly deceptive. All my attempts to have someone from upper management contact have failed. I'm thinking about starting a social media campaign which may lead to some sort of class action.

BJ's discriminates against elderly. You do not find many elderly because of stupid coupon policy that BJ's said would end, but did not end. A wholesale price club with coupons for discounts is sick in principle. People look at their coupon books at checkout while others are waiting on line! If I want coupons, I could go to Shoprite, not BJ's. There is no organization at checkout. People wait on line without carts until someone comes with their cart, without any management, only chaos. But mainly the scanning of coupons and problems at checkout is why no one should join BJ's. A psychological and financial rip off.

I purchased eyeglasses. 3 months later I had to bring them back all scratched. No matter what I used they don't come clean. They charged me 35.00 to replace lens. Now I'm back where I started. I refuse to pay again. I've been wearing glasses since I was 5 years old. I have never had a scratch on my lenses. These are the worse quality glasses I have ever owned. I will never recommend BJ's to anyone. Horrible, horrible.

Yesterday, I purchased a TV for $999.99, which is supposedly $800 off the "regular" price. I was charged $108 tax, which is $48 more than I should have been charged. Seems that BJ's charged me for tax on the "regular" price (which it has never sold for, that is, it is a made-up price). How is this different than when ordering online? If I order a TV online that has an "instant coupon," the final tax on the TV is based on the final reduced price. When I purchase from Costco, the tax is always based on the price I paid, not the artificial price on which the discount is based. I recently bought tires at Costco and although I was given a substantial discount, I paid tax only on the amount I actually paid. I called BJ's corporate, and was told that they could issue me a $25 "goodwill" credit, but that's all they could do. This is certainly a good reason not to shop at BJ's.

I purchased a Handy Living Convert-a-couch sleeper sofa at BJ's online. My mistake was not returning it IMMEDIATELY, as I had to "make" the cushions by stuffing cheap "pillows" in covers to make this piece of crap. It is falling apart, the cushions now sink into the springs, and due to the fact that it is over a year old and/or not in "new" condition, BJ's will not back up the product. DO NOT BUT ANYTHING FROM BJ's online, go to Costco who has much better quality AND backs the customer for up to three years if the product fails to meet their quality standards. BJ's simply does not back their products.

Horrible experience. I changed my billing and shipping address before order was placed. Immediately after the order placed it showed incorrect shipping address. I called customer service right then, waited on hold for 5 mins. Explained situation to representative, she advised since I was so fast she couldn't even see the order yet and advised to cancel online. While on the phone with her, I did and confirmed it request was completed. She then advised to reorder. Order still charged my account and shipped. Now I have to work with incorrect address for the shipment to arrive! I cancelled 2 times online and twice with customer service. This is HORRIBLE.

The store in Ithaca, NY charged me tax on my item before the "in-club" coupon (their term, not mine) was used. I didn't notice until I got him and promptly called the store. I was told that it was legal and they let me speak to the manager. I explained to him that I had just shopped at Bon Ton, and used their in store coupon, Ulta Beauty, and just used their in store coupon, and Bath and Body Works and used their in store coupon, and not one of them charged me tax on the full amount. He told me that the stores must be covering the tax then. (fat chance) I then looked up the tax law in NYS. It states that if it is a manufacturer's coupon, you pay tax on the entire amount because the store gets reimbursed for the amount of money we got off, if it is an in store coupon, (which is said right on it) they do not get reimbursed, therefore, they cannot charge the tax on the entire amount.

I have Purchase pre-sale Black Friday Samsung 55 inch TV (LCD Smart TV). The price was indicated 599.99 (Sale Price) but where as actual Price is listed as 1199.99. Now when I went for check out the Sale tax associated to the merchandise was based on the actual Price: ($83.99 7% NJ). On my inquiry the Rep told me that I have to pay taxes based on the actual price but real question falls if you order same product through online, you will pay the taxes based on the sale price not actual price. Very unfair. I could have ordered online with free shipping and tax would be based on the sale price not the actual price. Raised this concern to the home office and got wired explanation indicating that online applies retail coupons where as physical store location has "Manufacturing Coupons," so based on that we decide how to tax it. So if it is manufacturing Coupons, you will pay tax based on the actual price (even though you have exact same product). If it is retail coupon you will tax based on the sale price and not the original price.

11/6/14 (time in 11:42, time out 12:10) I bought four Michelin tires for my 1998 Chevrolet Truck. I was very pleased with the tires and service. But the next day, 11/714 I cleaned the side walls and noticed a plastic nut cap missing looking closer (NO LUG NUT)!! I took off the hub cap with all the plastic nut caps. I could see the end of the tire stud threads are striped on about the last three threads. I checked all the lug nuts on just that tire and found another stud that the last two or three threads are damaged but the lug nut could be forced on.

They advertise car rentals from $4/a day. They even have a little chart that shows you the companies that have it. It says book online or call... I called and tried online. The rental co. stated they have no such prices. I called the co and corp office. They finally said, in Mexico, Cancun, Orlando, & Miami FL. bk states US and Canada. This was from corporate. That was told to me by ** @ 774-512-7400 ex **. I also have a recording of budget, telling customer service they do not have those rates. This is false advertisement and it is wrong.

Went into the BJ in Columbia, MD. Asked for an October coupon book looking for a specific coupon. She proceeded to ask if I forgot mine but was honest and said no, I was going to join but not sure what you offer. She told me about the deal for today. Anyway, she said with a one day pass, I could not use coupons anyway. Therefore, if anyone has the Lysol dispenser coupon from the October book, could you please pm me or email me please. Thank you.

They have come to the conclusion that I had save enough this year! So they won't send me my coupon book... I called the company, and they will not do anything about it.

My wife worked at Bj's in fairness hills, Pa, club 52, and after 3 years was fired for no just cause. They did not even dispute anything when she filed for unemployment, and did not have the decency to return a call! The fact that she was the only Jewish employee makes you wonder about the poor management and their treatment! A terrible place to work and this to an employee who helped whenever they needed it!

Not handicapped friendly. Never enough battery operated shopping carts available at any time of day. The very few carts that are there, are out-dated or in need of repair.

To the general manager: I went into a BJs for the first time yesterday in Cary, NC on Walnut St. because a friend gave me a coupon and my experience was terrible! The guy in a BJs uniform was at a PC helping the customer in front of me while I stood by and waited. But the the guy behind the counter with plain clothes who had no name tag or BJs badge on was fiddling around with papers and receipts. After I had stood in line for 4 minutes or so, I spoke up and asked the "busy" worker if he could give me a quote on a certain tire. He replied "sure." Well, why DID I have to wait in line that long when my tire was leaking air and I needed to make some quick decisions???!! No one even acknowledged me or let me know they'll be with me! So I threw the coupon in the garbage and after I experienced this sad customer service. Sales prices and discounts are everywhere and I'D rather go out of my way to shop where I'LL enjoy my experience. If you want to redeem yourselves, go ahead and contact me. Meanwhile, I'LL be immediately copying this to a couple of review boards!

I was recently offered the opportunity to join BJ's at my workplace. Buying a membership and Paying for the right to buy something seems kinda weird so I found this blog to hear about all the benefits. LOL.......I Spent about 5 minutes here and it sure Sounds like BJ's is a scam to me. Don't believe it? Read on people...

Me and my husband been ordering heroes from BJ's for the longest time. The last two times we've had bad experiences with the heroes. Went to pick up the hero yesterday. I ordered an Italian instead of an Italian, I don't know what I got. We had paid for it and then me and my husband looked at it and they put roast beef and Swiss on it. Where I came from no Italian has roast beef or Swiss on it. The box was ripped and so was where they put the tomatoes in. All I want is for people to do their job and get the orders right and for the people behind the deli to stop being lazy and do their job the right way and not give attitudes to their customers because that's how you lose them. If possible next time I order a hero if I can get a free one. This is ridiculous that it happened twice within three months.

Ordered my new frame and lenses back on Nov. 23, 2013. Told it would be 7-10 days. December 10, still not in, called lab, had to redo, will be expedited. Tried glasses on Dec. 12, were manufactured wrong. Sent back to lab to redo expedited order. Dec 18th, not done yet. 20 Dec told they would be here on Dec 23. Dec 23, lenses have not left lab!!!! So much for expedited service / customer service. Received refund, will now go to different store to get new glasses a month later...

On 10/7/13, I purchased a 2 pound pack of Mini Peppers at the Waterbury, CT BJ's store for 4.49. On 10/11/13, I purchased the same item at the Waterford BJ's store for 5.99. I protested and was told different areas have different prices, to which I replied, "How can a 4.49 item be upcharged by a 1.50 for to 5.99, when the stores are only 50 miles apart? I CAN SEE A 50 cents upcharge, but not 1.50. I was in the store to make other purchases but left and shopped at Walmart instead. This situation is not fair......

In January 2012 I purchased new eyeglasses at the BJ Optical that had just opened in Pittsfield, MA. I thought that I would try their services, as I have shopped in their stores for years. Approximately 1 month ago, I noted that the anti glare coating was peeling off around the outer edges of the lenses. I returned to the store I purchased the glasses. The technician at the optical desk stated the eyeglasses had a 1year warranty and it had expired. I have worn glasses for 30 years, have purchased them from Sears, JC Penney, and local optical stores. I have NEVER had peeling off of any sealant from a single pair of glasses. More than likely I will not get any response from my complaint, but I will never purchase another pair from BJ's, and I will discourage others from purchasing glasses there.

Worse experience ever, just picked up my eyeglasses, and the lady trying to fit them Did a horrible job. I'm so angry. Never again will I buy anything from BJ and I have been a customer forever. She didn't want to refund me the money and they look like very old eyeglasses.

I purchased a large TV from BJ's over a year ago. While at the register the cashier asked if I wished to purchase the extended warranty for the TV at the cost of $119. At first I was declined to which he added, "It's really great coverage. Even if you drop the TV in the parking lot it is fully covered." Last month a crack appeared in my TV and I filed a claim. They wrote "paid" on the claim information yet when I called then to ask when and how I would receive my refund I was told the TV was not covered. When I explained to them that the cashier told me the TV would be covered by any and all damage I was told that I was misinformed and that the only thing the policy covers is power surges. Talk about false advertising.

I went to my local BJ's Club in Deer Park, New York recently. One of the product sample people was handing out food. It was good so I asked for a jar. The edge of the lid cut me and the store manager didn't want to do anything. I suggested that they extend our membership for 1 year. They agreed, case closed. We now find out that they didn't extend anything. They gave me the answer that would shut me up.

On Yelp! website, I tried to post my reviews about my experience at BJ's Wholesale Club giving it an unfavorable review about their lack of friendly customer service. Of course, following their strict guideline policy about posting rants to a company would not be tolerated, I only said on my post that I felt like I didn't matter to them. I said words like not-so-favorable to their lack of kindness, and I understand that most of it had to do that I was laid off there. So I recently was experiencing the after effects and wounds resurfaced again for that experience. Of course, I never shared that info to Yelp! Community, but I feel so invisible and more so when they pulled out my post!

Perhaps some of you have seen the advertisements or received an email notifying you that BJ's has established a gold buying service. Based on what may be your positive perception of BJ's, you might think that they would be willing to pay you a fair market price for your gold. Wrong. Based on my calculations of earlier today, they are attempting to purchase your gold for about $1,023 per ounce! This is not a competitive price and in fact borders on robbery when one realizes that an ounce of gold is worth $1,573 and many reputable purchasers would be happy to pay you as much as 90% or more of this price. Shame on BJ's for this attempt to rip off their customers.

I tried to give BJ's the benefit of the doubt. My mama and I had been treated rudely on numerous visits. Today was the last straw. My mama is in a wheelchair and she also suffers from dementia. She had been treated rudely in the past. But today was the last straw. With my buggy full, I reached the register only to have the clerk say in a loud voice, "A disabled **." Needless to say, I left my buggy full and told my mama who is in a wheelchair that it was time to leave. Now, this is not easy for a daughter to swallow, but I bit my lip.

I went to the Middle Village, NY BJ's location. The cashier said nothing. She did not greet me or say thank you. However, her attitude spoke volumes. I tried calling to complain, pressed zero for customer service and received a voice message saying that mailbox is full and call back later. I sent BJ's an email directly and the cashier manager called me. She was not sincere. She just made excuses for the cashier. They need to learn customer service and manners.

I tried to buy tires. There was only one man in tire store, and he was installing tires. When the other worker came in at noon, I called and asked to set an appointment to buy and install 4 tires. He took my phone number and never called back. I went to Costco and was taken care off at once. Plus when checking out, only one register was open and self-serve. It jams after the first item was scanned. Every one of the self-serve check out lights are flashing as this happens to all. This is the Ft. Myers, FL store. I was given this membership but would never think of renewing. The staff all seem like this is their first job. Save your money and go to Costco - everything seems to cost less. They are friendly and value you as a customer.

I called the bakery department in the Coventry, RI store to see if it was possible to get/order 20 dozen cupcakes (green St. Patrick's Day cupcakes). I was told, "We still have the Valentines ones. I don't know when we'll get them." I was never asked when I needed them or offered any other help. I got my 20 dozen cupcakes from the Walmart next door. The bakery person there was more than happy to help!

BJ's online return policies are very restrictive and sometimes misleading. Specifically, I tried to return an item and due to the short time required to return this item, I neither received the promised credit adjustment or have any idea where the returned item is at this time. I sadly believe the returned item ($13) was received by their Houston, Texas return center and not reported until the 10-day required return policy had lapsed. This is no way to treat a longtime BJ's member and the response from their customer service department was no help at all. I have therefore decided to terminate my current membership when it expires and join Costco, which I have been told have very much return policies.

I am at BJ’s on the day after New Years and 8 out of 25 checkout stations are open. That's less than half, which contributes to the long waits in BJ’s. I shop at the BJ’s located in Pelham Manor, NY. I have been in the line for at least 10 minutes now and there are 2 more people ahead of me and 7 people after me. Why does this BJ’s allow the long lines to continue? On more than one occasion, I have waited in the line for 20-25 minutes, during weekends mostly. I am not pleased about this service.

I have had 3 devices now destroyed using BJ brand batteries. The first time was on November 26th. I was awakened by the sound of my alarm system; it had indicated that a window was broken in my dining room. I went and found one of my child’s toys was busted in pieces on the floor. It was using a 9v battery. A few days later, my son brought me the remote to my television because it was hot. I opened the battery back to find one of the AA batteries melted. The remote never worked again. Then it happened again on December 7, 2012 to another remote and had destroyed that one also. The batteries sizzle and spit out battery acid in all cases. I am in the process of replacing all my batteries. I have taken pictures of the remote and battery.

Basically, BJ's fired all their cashiers so upper management can make more money. They're saving all that money by not having cashiers plus not paying their benefits but we're still paying the same for groceries. Not only are we paying the same for groceries, we get to scan all our own items. Every time I go shopping, there's always stuff that won't scan, then you have to wait for an employee to come and punch the code in so it scans. As far as cheaper gas, it's a marketing scam. You still have to pay a membership fee, right? Well, there goes your savings. BJ's = Bull **.

BJ's collects any and all email addresses you give them and sends advertisements forever. I wrote to them asking that they stop. They issued an incident reference number and stated they would stop after 10 business days. They never ceased. I did this with three email addresses they had of mine from trial memberships. I got three incident report numbers; but none did any good. The advertisements were of no use as my trial period had expired and I could not use the advertised deals due to the expired membership.

I have visually scanned most product prices down the aisles of both sides and in the grocery department of two BJ's stores. I didn't pay much attention to the center section. Three years straight, I found very few items discounted enough to be worth the gas it took for me to get to/from their stores. I am a single individual and a miser; thus, I have pretty good memory of prices and stores that carry items I frequently use. The gas may be a good deal in your area. Some days, it is here. I use GasBuddy and often find better prices elsewhere closer to home and almost always at another similar discounter club closer to me. I never found out what brand gas or what additives are in it. The employees are good-hearted, friendly, positive people that often went out of their way to try to help me. No problems with employees.

We have been going to BJ's for at least seven years. At first, it was fine but as time goes on, we have always been unhappy from coupons saying one thing and then meaning another. Today, we went to get Propane as we have done for years. We went and dropped our tanks off and the guy said we have to bring the receipt to him before he could fill them. Really. We have never had to give you the receipt to fill them just to pick them up. He said, "That's what you have to do." I went to CS and asked about this and she said, "That's what we do." I told her for the past six plus years, we have never had to prove payment first. She said, "Yes, to pick them up." But we never had to shop and then wait to have them filled.

I purchased a 14k gold bracelet from BJ’s in Bel Air, MD. The jewelry tarnished and turned reddish. When I told the manager that the gold bracelet was defective, and that I wanted to return it for a store credit (not a refund), he refused and said the best he could do was clean the bracelet for me! This store does not stand behind their products. They would much rather see the consumer take the loss on a defective product than to issue a refund or credit. I tried to call the customer service number but no one would give me the name or phone number of a regional manager. Instead, they promise to make the complaint for you and call you back which they never follow through on. I called several times and was given the same story, and no one ever returned my call. I bought the bracelet because I liked it and it was a good price. Be forewarned! At BJ's, you get what you pay for and the managers have no qualms about ripping off their customers.

I am a long term BJ's customer. I attempted the use the self-checkout lane, again, for the millionth time and needed someone to un-jam it three times. The front end customer service rep came over and did not even acknowledge my husband or myself. She never even looked at us. The second time, we flagged the manager down and she proceeded to educate us as to how we caused the problem. BJ's needs to invest in some modern customer service training for their staff. Judging from most of the other comments on this site, customer service is a weak point for BJ's. You have no idea how many high prices and sub-standard equipment you could get away with if your staff had a clue about how to treat customers. If BJ's cannot provide self-checkout aisles that function without special treatment by the customer, they shouldn't have them in the store at all. Put some more actual staff on your checkout aisles instead of blaming the customer for lack of success using your sub-standard equipment.