Bed Bath & Beyond Reviews

I thought this would be a simple process but it is turned out to be the opposite. The "college" website is very hard to navigate and the items might not get there when your child arrives at their school. My order delivery said to be delivered August 25th the day my son moved into the dorm. They changed the delivery date until 3 days after. My child went for 3 days with no bedding, towels, everything you needed for the dorm was in that $600 order. When I called they said they would try for the next day but it never happened. Then I called again and someone informed me that BBB does not deliver the day of move in because it's too hectic. That would have been nice to tell me that. I am Amazon Prime all the way now. HORRIBLE experience.

I visited a local Phoenix BBB recently and the behavior of the staff has bothered me enough to put this on a public forum. The male manager gathered up his staff near the front of the store and just kept telling his staff of 3 or 4 male associates that he would "handle" this character and that he was going to "shut them down". Of course, the hyped up energy brought attention to their activity as I was waiting in the very long line. I looked at my husband and thought with that kind of commotion I was concerned of terrorist type activity or something very alarming. I debated with the idea of abandoning my cart but since they didn't seem worried about the customers, I decided to watch the drama unfold.

I had a very pleasant experience at BB&B in Easton, PA today. As I was shopping for dorm supplies, I was approached by a very friendly employee who offered to assist me with my college needs. Whilst shopping, I saw one of those above-the-bed space saver shelves, and decided to purchase it. However, the box was poorly taped together (apparently it had been damaged in the shipping process) and I was afraid to carry it around the store while I finished my shopping. I had this brief vision of the box falling apart and spilling pieces all over the narrow walkways of the store. So, I had it kept behind the register so that didn't happen.

I ordered a mirror over a month ago and have never received it. First delivery was on Aug 4th, no call and no delivery. Next scheduled delivery was Aug 9th, no call and no delivery. I called on Aug 9th to find out what was going on and no one came to the phone after I was put on hold. I will never order another thing from this company. I spent two days waiting and did not even get the courtesy of a phone call. I no longer want the mirror and I want a refund. I am going to contact the Better Business Bureau and complain and also going to find out if I can take some legal action if I don't get a refund. I have had enough.

We were shopping for college dorm room supplies. Several staff members asked if we needed help and offered assistance. We were also told how to get coupons for our shopping trip. Amber (cashier) and Edward (manager) were especially outstanding in their customer support! Will continue to shop at this store and recommend to others.

I ordered a bed from this company and was told it would be delivered in twelve days. Two months later I still did not have my bed. I was lied to so many times. They even felt that it was my responsibility to find out information from their shipping company. It was the most frustrating experience I have ever had when ordering an item. I highly recommend you do not use this company. They are trained to lie to you and do not care about their customers experience with them.

I recently purchased a duvet cover for my bed. After waiting longer than the delivery date, I checked the tracking number and saw the indication "Delivered"... I did not receive the package. Actually the package was delivered to the wrong address. I tried to convey this to the customer service of BBB, and their answer was: "whe show that the package was delivered on such and such date". That's it. I have sent them to date three complaints regarding the same event and each time, they respond that they have a record showing that the package was delivered. YES, it was delivered but to the WRONG ADDRESS.

Today I got in to the store with my one backpack, one lunch pack and 2 plastic bags holding by my hand. Everything was ok, until the manager came to me and she asked my very rude way a question; "Are you ok? Are you ok?" I just observed and I answered: "no I am ok, thanks." But she insisted again the arrogance and unpolite way again she told me with a voice increasing the tone: "put your bags in the front". She looks creepy way with this eyes and the voice tone, and she was unfriendly because she never said "good evening," or "hello," or "how are you," as a manager she should at least be more polite the way she express. I noticed she was extremely stressed.

I returned to BB&B after not shopping there for a while and was impressed how selection and customer service improved. A year ago the store carried some basic linens, curious kitchen tools and some expensive items to buy with their 20% discount. Now, the store carries lots of upscale items, iRobot, Dyson, Wamsutta, Frette, fine china. I go there to learn new trends, and saw customers swapping coffee pods. There are no dead inventory lying on the shelves being unwanted. Their purchasing department stock shelves with top rated products. Their customers are smart shoppers looking for the best cost/value products. I have had good time there, asked for help while shopping and got lots of assistance. She walked me showing every each their luxury bedding, discussed colors choices, reviews and products maintenance. Very nice people work in Studio City BB&B, they want to make you happy there.

I could not be more frustrated with this company. I purchased a curtain rod at the beginning of May, and, while installing it, one of the mounts broke. The mount was cheap and made from plastic, which is ridiculous for an $80 curtain rod. So, I called customer service, and the first person I spoke with said he would send me a replacement mount. After three weeks, I called back, and the second person I spoke with said that there were no notes in the system from my first call, but that he would send me the replacement mount. After that call, I received screws and drywall anchors in the mail, not the wall mount that the curtain rod rests in like I had specified.

The supervisor Donald is rude and should not be working in customer service. I had purchased over 500 dollars at his store and came back for a price adjustment with coupons and he would not accept my coupons that I got from the internet which were unexpired. I had driven over 45 miles to go to the same store that the previous employee had informed me to bring in my coupons and get an adjustment. Very bad service. I lost out on 30 dollars for no reason but mere stupidity of a supervisor unwilling to use my coupons for adjustment.

So disappointed in the customer service at Bed Bath and Beyond. I spent over 28 minutes on the phone arguing with the customer service person who did not believe me that I had reached out twice to them regarding a package that had not shipped after placing an order 20 days earlier. The item was only $16.99 and it was for Mother's Day. I ordered it on April 20th and it shipped today (May 10th) and will not arrive until Tuesday, May 16th. They would not refund me the money. The lady on the phone had clearly never attended a customer service training in her life. #1 Don't argue with a reasonable customer.

On March 21, 2017 I decided to order a Globe Electric Jayden all in one 4 light bath vanity set in steel light set for my bathroom. I had been looking at it for several days online. Before I bought it I called the company and asked to make sure the price was correct and if everything in the picture was included. I did this because there was another set with less lights that cost more. They said it did. So I went to the store in person and asked again just to make sure. The employee told me maybe it was on clearance. So I ordered it. After it finally arrived I noticed it was missing the lamp Shades. I called the company and the person helping me looked up the product and it now had a different image without the shades. I explained to him that I had a picture of what the ad looked like when I bought it. So I sent in the Picture showing it. He saw that I was right and called a manager. Who told me they would have to get in contact the vendor.

Bed Bath and Beyond offers a one time 20% off coupon for new subscribers to their advertising. By providing your email or mobile phone number you will receive a 20% off coupon on one item. We received the coupon as promised, however, there was a lengthy list of items you cannot purchase using the coupon. This is "bait and switch" and fraud. Nowhere on the sign up information does it state there are exclusions from items you can purchase... And, the exclusion list includes most of everything they carry. So, they have our personal contact info, and we have 20% off of nothing. What a total rip off!! I have contacted their customer service, however, they have not even bothered to respond. They will never get my business again.

Customer service at local store in Matthews, NC is horrible. Outside vendor sent the wrong item and when I attempted to return it to the store, (per Bed Bath & Beyond's return policy) the Manager could have cared less about my situation and even walked off and left me standing at the counter for 10 minutes. Upon his return he did take the item. New order arrived and was damaged. I don't have the time or energy to fight another return. Emails to customer service have been directed up the chain of command with the canned response "Someone will be in touch within 24-48 hours". Needless to say I will never shop at Bed Bath & Beyond and will let all my family and friends know of my experience. I only gave this one star because I had to rate it in order to submit my review otherwise I would have given it a big fat zero.

Beware of the 20% discount if you are using it multiple times. We purchased one chair to see if we liked it. We did so I was going to order another and in the week it took for the chair to ship the price had increased by 20%!!! The funny thing is - I took my laptop & went to a coffee shop & when I checked it there, the price had dropped back to the original price - on the same day! They obviously track what you surf for/buy by your IP address & change prices on you. Beware & be smart - 20% off is not a good deal when they increase the prices by 20%!

These dinosaurs pretend to participate in online shopping. DON'T BE FOOLED!!! I'm still waiting for an order I place 9 DAYS AGO. Looking at other reviews now, this is what we are all subjected to. They should take that 20% voucher and fly to the moon on it. There is nothing that will bring me back. When stores like Macy's and Penny's are struggling, how do these mopes survive? It must be a money laundering scheme since the junk they have is usually available elsewhere for less and.... wait for it.... delivered in a reasonable time!

Purchased an OttLite replacement lightbulb from store in Alameda. Not in stock in store, delivery to home or store same price, chose home, quoted 3-5 days delivery. 28 days later, product not delivered, attempted to send an email to the customer support address on the order document. The email address given on the order document was incorrect. Deduced the correct address, resent. Received a cheap and cheerful response which said, in essence: "we've ignored your message, please send again via this Web address". To do so, had to (a) re-enter the whole of the original message, and (b) enter a lot of personal information which had nothing to do with the complaint but which will enable BB&B to bundle it up and resell it to whomever they choose. BB&B in-store experiences are usually pleasant, but they have a lot of work to do on customer service by electronic message.

I ordered something online through Bed, Bath & Beyond. It came defective with parts missing. I called their customer service and was told to go to Fedex and send it back and when they received it they would send me my item. I explained that due to illness I ordered it online instead of going to their store which is 5 miles away and paid double due to shipping so if I had to go to Fedex and wait for fedex and wait for them to receive it and then wait again for me to receive it, I would just go to the store. Customer service said that was fine. I reminded them they would be reimbursing me for shipping since she didn't offer. She agreed they would refund me shipping and applicable taxes. I went to the store, the people there were great and exchanged my item, no problem.

This review is on BBB! They suck. Never order from them. They are incompetent! So, first, they send me the wrong bike. So, I got to BBB in Somerville, Ma and explain the problem. They order a new bike, but can't promise me that I will get the red spin bike, that is pictured on my order because the gray, stationary bike I received the same SKU as the red spin bike. So, I called customer service, so they can inform the vendor to send the right bike; it turned out everyone and their mothers had the same problem. So, I am excited to receive my spin bike when FedEx sends me a text that it has been delivered. Guess what!?! Bed, Bath & Beyond sent the wrong bike again! So, I ordered this bike on March 1 and today is March 23. Still no flipping bike! So, I have to take this heavy bike back to FEDEX. Get it together Bed, Bath & Beyond! I should have ordered from Amazon~!

I made a requested for my order to be cancelled due to how long it was taking to process. After an unresponsive email, two phone calls, a representative hanging up on me, two request to speak to a supervisor, and speaking to a supervisor whom didn't care, my order wasn't canceled as the email had stated. I was charge an additional amount, and the order was shipped. This is very disappointing. DO NOT ORDER ONLINE!

Bed Bath & Beyond customer service is an absolute joke. I ordered two items online from them and only received one. The tracking information states that my entire order was coming in one shipment. I have emailed them everyday for two weeks and they've ignored every single one.

I ordered a garbage can because it wasn't available at the store near me. A week later they had not shipped my order yet. I saw the same garbage can was now in stock at the store near my house. I called to cancel my unshipped order so I could get the same one faster. The company would not cancel my order, so I had to wait THREE more days for it to even ship. I haven't even received my order and it has been over two weeks. Their tracking is horrible and order processing is terribly outdated. Every big box store fills orders the same or following business day. Avoid using bedbathandbeyond.com at all costs.

The tablecloth description said 100% cotton, but when it arrived it was 42% polyester. I had NO use for that and it was THEIR fault, so I asked them to refund my entire cost, including shipping both ways. First they said no--shipping is not refundable. I explained that it was mis-advertised on the website so I should not be liable for shipping. They agreed and claimed they had made a note that I should get a full refund. I enclosed and highlighted that email from them with my returned order, but they STILL deducted shipping from my refund! I am still arguing with them. I will NEVER buy from BB&B again. Terrible customer service and their promises cannot be trusted.

This is the worst customer service I have received in my life. When I was building out my business most of the furnishings I purchased through Bed Bath & Beyond. I had bought some curtains for my business which had to be bought online but at the store and an employee had helped me. When I received them and it was time to put them up I noticed that they did not fall to the ground so I went ahead and went to the store with the curtain and the receipt. That same night I had purchased other items for my business and then when he was checking me out he scanned the receipt and told me the money would go back on my card. No problem. He gave me back the receipt and I left with my new purchases.

I just wanted to "shout" out a compliment not only to your store but your customer service. All employees are pleasant and helpful. I also love the coupons. I'm a snowbird and right now I'm in Florida for a couple of months. Yesterday I shopped at Lakeland, Florida and had a very pleasant shopping experience.

On my way home I stopped in the 420 E Round Grove Rd, Lewisville, TX store. Before I walked into the store, I checked my purse for my 20% off coupon, oops left it at home. So, I immediately sign up on the web via my phone, only to receive an email that it would be 24 hours before I would receive my coupon. I decided to make a go for it and explain the situation to the cashier, boy was that a mistake.

Worst customer service - Schaumburg Illinois Store. Yesterday, I went to a Deer Park BBB to buy a little floor vacuum. They did not have it in stock but said, after checking another store in Schaumburg, that they would hold a vacuum there for me till closing today under my name. I sent my husband there to pick it after his long day (and mine), and they neither had the vacuum, nothing waiting for pick-up, nor could they even tell me where the "held" items were "held". Just a waste of time for both of us. I have seen this store since its opening day, and I am a true multi-level shopper... This store's service HAS GONE DOWN. It's very disappointing. I will buy this online or Walmart for the same price... Despite their omnipresent coupons. It used to be THE place, but bad service has turned it into a large, not-well-run-understocked warehouse. I am sorry to have to tell the truth about this.

Ordered a Aerogarden from Bed Bath & Beyond. The pump was not working, so I put it back in the box. Put the return FedEx sticker on it, and the return paper inside. Took it to a Staples and dropped it off. Now it's been over a month, and no one knows where it went? I've called and emailed. I got a hold of Staples. They Got right on it for me. They looked at the store video and mentioned that FedEx had picked up their packages at 1:45 pm. From FEDEX and BED BATH & BEYOND my package got lost. Neither of them will help me!!! I called FedEx and they say Bed Bath & Beyond should have the tracking number. Bed Bath & Beyond keep asking me for the tracking number. There's no tracking number!!! Don't know what to do? I want my expensive product, that I bought. PLEASE!!! It's a lot of money. :(

There is sooo much CRAP in the aisle I could hardly get my cart down them. Every aisle had something in the middle of it with product on all sides. It WAS NOT a nice shopping experience at all!!! I will not be back.

My buddy, a 61 year old man left by himself to the store, he paid for his pans and knives. But when he put the cart back into the aisle his wallet was gone. He chef everywhere in the store and they even got his number. When he came back I drove back up there and asked for a manager. They came pretty quick and asked me what was wrong. I told them the story and they went to go review the tapes. When they came back about thirty minutes later they said their cameras were too blurry to even see the cashier! My buddy, my responsibility is in the line of fire because his ID, social security card and license were all in there. If a premises says it has video monitors on sight, shouldn't though monitors pick up the Cashiers and least at the minimum. How do I not know foul play was involved. Extremely disappointed in this service.

I contacted this company in November by email and immediately got a response email stating someone would contact me within 24-48 hours... 2 months pass and still nobody!!! I called and quoted my incident number from the phone call in November, spoke with a man that couldn't answer my question, waited 20 minutes to finally speak to another lady that said she need to speak with her supervisor before contacting me back later that day or the next day... that was 2 weeks ago! Still no response! I'm very disappointed with their customer service, obviously customers do NOT come first with this company! Incident # **.

After two months customer service is finally working with us.

I would give it -5 star if there is a choice. Ordered items online, and returned 2 items in one package at the beginning of Dec. Only received refund for 1 item. Called 5/6 times over the course of 1 month. Still no refund for the other item as of today. Whatever their excuse, the whole refund process is a joke. You can't even check your return status online, not alone the refund amount. The lesson, do not order online from Bed Bath & Beyond, unless you are absolutely sure you won't be returning any item. It is total waste of my time and energy and endless frustration.

I normally do not write reviews but I had to for their customer service. They went above and beyond on what they needed to do. I placed an order and it was shipped to the wrong address. So I called and spoke to Joe from customer service. I told him the story and he told me since one of my order was shipped back that he was able to replace the item but the other two shipments, he couldn't since it was confirmed it was delivered. He would need to request the packaged be sent back before they can reissue. So here I'm thinking I will have to go to my old apartment and beg the current tenant to return my stuff and that all hope was lost. But then Joe called back and said that they are going to replace the items out of courtesy. They did not have to do that. I did not scream or shout demanding anything and I was willing to compromise. This is true customer service. Thank you!!!

I ordered this kitchen cart for almost 300 bucks in October that I never got. It is now 3 months later and 5 phone calls totaling over 3 hours of my time to try and get my refund. They keep putting me on hold (today for 50 minutes in total) while they do their research, only to come to no conclusion! Today I spoke to a supervisor who basically told me the same thing the reps keep telling me, that they have to once again, track the item and where it is and ended up, etc. before they can refund my money!? Are you joking ME? They still can't find it 4 phone calls later? Do they even know what they are doing? I have had it! This is "BEYOND" UNREASONABLE. I don't care what their procedures are, and I don't care how/why/what/or who lost it. Why is this even my problem? IT NEVER ARRIVED. PERIOD. I just want my money back without wasting any more of my time!

In order to get ready for guests for the holiday I place a single order for three matching comforters and some kids' clothes from Bed Bath and Beyond's website with an expected delivery of 5-7 business days from ordering. Perfect! Two weeks later, I receive a package with two of the items: one blanket and the kids' clothing. Fine, I assume, the other blankets must be being shipped separately. Three weeks later I get another package -- a large box filled with air packets and one small blanket box inside of it. Fine, I assume, they'll send another wastefully large box with the last item inside of it. Four weeks later I get an email informing me that the last item in my order, the last matching comforter, has been canceled.

I ordered two sets of wooden stools at Bed Bath and Beyond on October 10, 2016. Expected delivery date was October 14-19. The items did not come during those expected dates so I checked the tracking number and the status said the orders were still being processed. I emailed customer service asking when it was going to be shipped if it wasn't already.

I am very upset how I was treated today in 500 shoppes at Stroudsburg, Pa 18360 Bed Bath & Beyond. I was on the line in customer service and asked if they can locate my item I purchased online. The lady at the register said to ask Linda. She would be the one to help me. She was standing next to her looking at the computer. I asked Linda, "Can you look up my product?" I wasn't home and now just want to see if it's coming back to me. She didn't even look at me and just said "Call 1800 number." I told her since I'm already her and I was told by the other lady, "You can look it up. Can you please do so." She repeated with unfriendly voice without eye contact telling me to call the phone number on. My email. The line was getting long everyone was behind me waiting for help.

I purchased five panels at a very reduced price on Cyber Monday. Just the curtain I had been looking for, in exactly the right color. I felt like I got a GREAT deal! Then two days later I get an email from Bed Bath and Beyond customer service telling me my order has been cancelled because the item is no longer in stock. I was very disappointed.

Simplehuman products are among the products BBB sells. But BBB removes negative reviews about Simplehuman products from their website at the request of Simplehuman!! They did it three times when I wrote a negative review. But if you write a 5 star review, it is NOT deleted. Disgraceful!

I spent $211.32 and ordered a beautiful new bedding set for my 9 yr old daughter on 11/12/16. Expected delivery was 11/22 or before. A few days after placing the order I checked the status and, even though FedEx now had the delivery date as 11/18, their site only said that a shipping label had been created, not that the items had been received by them. When I didn't receive the order by 11/21 and noticed that FedEx no longer had a delivery date listed I called Bed Bath & Beyond and was told that even though I couldn't see that the shipment was headed to me, they could and I should have it on 11/24. On 11/25, still no bedding. Called again and was told that they ship the items I ordered from a vendor, but that my items had never been shipped. Which means the first person I spoke to LIED.

I know these reviews don't go anywhere but I still believe that as a customer we should provide these reviews for others to make informed decisions before visiting a store! I bought glasses from them and the box should have contained 4 pieces. The box only had 2 pieces and I am not sure why they don't do quality control on their products so make sure you look into boxes when you buy them. Unfortunately I have lots of store credit as I made a mistake and registered for my bridal shower in this store. I have to use them :(

total disgrace to the company. And I cannot believe they get paid to behave this way. Says a lot about Bed Bath And Beyond. Disgusting is what it should be called..

Ordered a $125 item to be delivered by the timeframe that they projected to me at the time of ordering. When I checked out it gave the estimated delivery date of November 5th, then their website shows on the delivery date the only the LABEL has been generated and their site says it's "ready to go" for 4 days now. Had I been warned it would be an additional 4 days later, I would have bought the same product on Amazon and known what I was getting. I bought it for a client of mine as a closing present for them selling their house.

I would like to take this opportunity to express how happy I was to shop in your store recently! (#1015) I needed help with the baby registry, and was fortunate to get Danielle! She made my experience stress free by going above and beyond. We went over everything together, then she had me sit and proceeded to gather all the items for me, gave me ideas etc. So much help!! I went to the register and was greeted by a very nice young man. (Sorry don't remember his name.) Then went back to Danielle where she beautifully wrapped all the gifts! She was so professional, kind and respectful! You have a wonderful staff that you should be very proud of!! Thank you so very much!!

Ordered a speaker which was delivered in a timely manner. It was double packaged--which I appreciated--to protect the product. However, when I opened the actual product box I noticed it appeared to have already been open. Inside I found the product removed from its plastic protective cover which was shoved down to the bottom of the box. The screws that were needed to secure the base seemed to have been thrown in the box, along with the ripped, original wrapper they came in. Somehow one screw ended up in the actual speaker, which you can hear rolling around when moved. Overall, extremely disappointing. This is unacceptable and inexcusable.

I recommend against ordering online from Bed Bath & Beyond. They seem to use outside vendors with whom they have poor communication. I ordered 5 items, 3 of which shipped (each as independent single items) within a few days of my order. Nearly 2 weeks later I've received no information about the other 2 times. My order confirmation email gave an estimated delivery window that ended 3 days ago. Their online tracking link only provides information about times that have shipped, none about unshipped items. I sent an inquiry via email to Customer Service two days ago and have received no response. I called their customer service number today and the representative was unable to access any information about my missing items; after some time trying to track down information and some questions that sounded like she couldn't see my entire order in their system, she just said she would contact the vendor and ask them to give me an update.

I bought a set of curtains 2 weeks ago. I had quite a few questions. On top of that and shopping experience was enjoyable. I go in after work today to see if they received any more in stock which they didn't so I go ahead and pick up a few other things. An associate sees me searching through my bag for my phone and inhaler which was heavy. I had 2 large water bottles in it but soon after that they started taking my items from me and saying it will be at customer service which I didn't understand, then started harassing me constantly if I needed help.

Do not buy any product online. Their return policy is very poor and you get the runaround. It took me three times (with 3 different clerks, one was a manager) to get my money back from the store. I was trying to return a defective product that I purchased 60 days prior. They already got CASH and my credit charge was account was fully paid. It was quite a scene and not very good publicity for the store of that caliber. Go to Costco. They have the BEST hassle free return policy and you are taken care of in LESS THAN FIVE MINUTES. I even called the Best Buy corporate customer service and they fully supported the local store's decision... NOT TO REFUND MONEY nor credit because as it turned out it was a COSTCO American Express that had been replaced with a COSTCO Visa. THEIR STORE POLICY IS A STORE CREDIT!!!

Some items came damaged, some were not as expected. Returns were a NIGHTMARE! No return labels in boxes so online staff said they had to order call tag numbers with delivery companies. Boxes sat on my deck for approximately a week. Numerous calls to BBB later - finally some items were taken others remained on the front step. I requested one staff member follow up with me from their company so there would be no mistakes on such a large online purchase and return. She has let me know as items are returned for credit because there was no consistent system for returns and I appreciate that - but I had to request that from Bed Bath and Beyond.

I placed an online order in February 2016. My credit card was charged twice for the same order without my authorization. I called the online ordering department and was told this is standard practice for online orders. I have made numerous phone calls trying to get my $2016.31 returned. The first lady I spoke with kept telling me the check was in the mail. After I had enough of her lies I got in touch with a supervisor who told me she was fired due to money mismanagement. He said he would have a refund check sent immediately. That was 2 months ago and now he doesn't return my calls. I have been lied to over and over again by Bed Bath and Beyond. I just want my money back!

Ordered a case of 6 half gal. ball canning jars from Amazon which was fulfilled by Bed Bath & Beyond. Item received was just small broken pieces of glass. Packing consisted of one large cardboard box with the box of six jars enclosed and one piece of bubble wrap over the top. This was inefficient as it allowed the contents to move within the cardboard shipping box and become broken. However, a big THANK YOU to the local Bed Bath & Beyond at Raleigh Town Sq., Raleigh, NC for accepting the return and giving a refund as they had no replacement in the store.

On Memorial Day weekend of this year, while sitting in my car at Bed Bath & Beyond's Rio Grande, NJ parking lot I was struck by a shopping cart an employee had accidentally let go and as a result it rolled into traffic. My car has three noticeable scratches on the front and chipped paint as a result of the cart striking it. While I understand that this indeed was an accident on the employee's part and she was extremely sweet and apologetic I was appalled by the attitude her manager Jenn ** displayed. Ms. ** at no point expressed sympathy or apologized for the incident on behalf of the employees or the store. While engaging with Ms. ** she came across as rude and discourteous the way she conversated.

Am very disappointed in Bed Bath & Beyond. When I use my Bank card because it has a chip in it, it has to be ran as a "Debit". I do NOT like my card being ran as a "debit". I always use it as a "credit" but the system Bed Bath & Beyond has you don't have a choice.

I went into Bed Bath & Beyond to just browse and kill some time. Welding the blankets apartment I noticed a leopard furry throw blanket on the clearance rack that didn't have any tags and was jumbled in a ball. I asked the lady in the department how much was a blanket and she checked on her scan gun and told me it was $19.99. I figured since it was on clearance and wasn't in perfect shape or packaging if I can get it reduced. The very helpful lady said, "Of course, just go speak to someone at the customer service desk." As I approached the customer service desk I was second in line. Waited my turn and instead of a "Hello, how may I help you" I got a "What?" from the blonde haired lady behind the desk. My mouth dropped to the ground hearing her asking me what. I had told her I found this blanket and it's the last one on clearance. Can it be marked down a little since winter is over and it's a fur blanket?

I didn't have any coupons so I was offered a coupon. I had to wait 24 hours so I got my coupon through Text... Drove the half an hour to the store to retrieve my coupon savings on my card and the building did not have Wi-Fi so the link would not open in the store. They did not want to reimburse me. Now why is that my fault that they don't have Wi-Fi and I can't open the coupon that they texted me? They were really cold and short with me and really didn't want to help me. He eventually after I persisted decided to honor me but went on to lecture me that I better not do that again. Every time I come in there it's very disorganized and there is nobody to help you and nobody is friendly. The Boardman store in Ohio. I'm dissatisfied.

Bought gifts via the registry. The bride didn't want them, returned them. Called Customer Service to request reimbursement. Since I only shopped for the registry items, not only did they send back store credit, but they sent it to the bride instead of me.

I was at the BB&B in Stamford, CT. There was almost no one to ask for something and once I saw an associate he pretended twice not to see me. Then, I am at the register but the cashier can't help the customer he is attending so they call somebody to come. After waiting for a couple of minutes. I moved to the customer service cashier who is helping only one customer. After I have been waiting she tells me that the line start at the registers that that was not a checkout register one. I said that they seem to have a problem at the "only" register working and that I have seen them helping customers in that register. She loudly told me again "Ma'am the line starts over there!" BB&B customer service has really going so bad.

I just tried to return a $400.00 vacuum at Bed Bath & Beyond at the store in West Los Angeles on Olympic Blvd. CA. I got a complete runaround! The return desk manager was rude to me and publicly humiliated me in front of everyone! When I purchased this vacuum cleaner the salesperson said, "If you are not 100% satisfied you may return the item NO QUESTIONS ASKED!" Well since the day I purchased it, the return policy changed! Shouldn't I get a complete refund since the day I purchased the vacuum the policy was 100% satisfaction guaranteed!? I want to return this vacuum. It was $400 dollars and they wanted to give me today's selling price. (They don't even sell the item... The manager said they had a lot of returns on this vacuum!) I want a refund!!! I am very dissatisfied! Bed Bath and Beyond went Beyond getting me upset today! I actually want a refund and something for all my frustration and embarrassment!

I order a vanity table online that it was supposed to be new but when I received the package was open, re-taped and damaged. REALLY?? So I called customer service the same day (1/07/2016) and today is 1/23/2016, and don't get my refund yet so I don't recommend to buy here. I will be waiting few days. If not I will start a dispute for my money. Please don't waste your money and time here people.

Looked online for a replacement bulb, part # and 22 watt and 7 inch in diameter. Bed Bath and Beyond has it for $9.99. Went to local store, same model, fits perfectly DIFFERENT BRAND, $15.99. Bait and switch.

I ordered curtains for my granddaughter on 12-14-15 as a Christmas gift. They did not arrive on the expected date and in checking the tracking information with FedEx, it appeared only a label was created and the package was never picked up. Upon contacting Bed, Bath and Beyond on 12-24-15, I was informed there was a "glitch" and the curtains were never shipped. A replacement order was done that day and several days later I received the replacement only to find that only one curtain panel was shipped, rather than the TWO that I ordered and paid for. Again, I contacted Bed, Bath and Beyond. Supposedly, another order was placed on 1-5-16. It is now 1-11-16 and I still have no replacement and when trying to track the package with FedEx, again, only a label has been created and no record of a package being picked up.

I ordered what I thought was a towel set from them online for a gift and had it sent directly to my brother's. It was $50. Granted I should have read the details more closely because only 1 towel was sent. In the picture online, once you select a color, it shows a set with multiple towels and bathroom mat. I called customer service and spoke with some lady and explained to them that it's misleading to show a whole set of towels if all you're getting is ONE towel! I would never imagine paying so much money for one towel. The lady didn't really say anything at all and just said to have a good day. I attempted to leave a bad review for the item, also including the fact that the color wasn't right and sure enough, my review was never posted! I even went as far to click that the other review, which of course was a positive review, was unhelpful, and that wasn't even posted - they took away my unhelpful click!

I placed an order online with this corrupt company, thought I was safe paying with PayPal. The item took so long to be processed that I had already relocated residence & it was delivered, very surprisingly by FedEx. The fact I had paid for mail forwarding did not help because it was shipped, (unbeknownst to me), via FedEx. The delivery confirmation was sent as junk mail, so I never received it. Regardless, this was a $200 item. The total I was charged was $224.68. I contacted FedEx, asked why they would dump a package on a doorstep without proof of a signature or ID. FedEx claims that unless they are informed the package was over $100 value, it is the procedure to dump & run.

We made an expensive at Bed Bath & Beyond. It was a motor driver, air inflatable mattress. It was their most expensive model, almost $200. One of the reasons we chose it was because of the promised rebate. We completed all the necessary paperwork, enclosed all the required proofs of purchase and sent it to them. Today, almost a month later, we received a post card saying they would not make the rebate because "all required documentation was not submitted." There is no comment about what was supposedly missing, just, "tough luck." The card gives an 866 number to call for more information, but that only leads to recordings. When we try to enter the tracking number, their system will not recognize it. This is all obviously designed to scam customers, and not give them a way to even question the denial. Since defrauding Senior Citizens is a very serious matter in Florida, if we don't get our rebate, we will take very serious legal action.

My fiancée and I just bought a new home and decided along with it we'd order a beautiful dining room set. We also paid an extra $100 for the guy to bring the delivery to door. Our objective was to host Thanksgiving dinner in our new home for friends and family. First, the delivery guy showed up several hours late, and to make matters worse he was alone. This table is massive, so how on earth did this guy plan to deliver it alone you ask... Well he didn't, he planned on enlisting the help of my 5 foot 1, 120-pound fiancée to help him download the table. I wasn't there, but my fiancée helped him download the table from his truck and then to the front door. I arrived later to put this thing together. I put the 8 chairs together without a problem, but then when I opened the table box, this thing was DESTROYED. Looked like it had been dropped from a third story window.

I was given a $50 gift card for BB&B for Christmas. I went I to the store and picked out what I wanted ($39.99) and also opted to buy two pairs of bats and gloves for the Salvation Army (totaling $49.99 altogether). The cashier swiped my gift card, then called her manager over, saying "It says 'Authorization Required'". Her manager tried swiping it again... nothing. So her manager logged onto another computer and checked my balance, and told me "There's nothing on this card". Confused, I left the store and called the 1-800 number on the back of the card.

At least 6 days ago I purchased a KitchenAid pasta extruder. I keep checking to see when I am going to receive it. I found out that it went from FedEx in New Jersey to Clinton PA. Still not here. Now I am finding out that it is going to be coming in the mail. I assumed it would be here by now. Maybe won't even get it for Christmas. Not happy at all. We haven't had to wait this long for mostly anything we have ordered over the phone or the internet. My new KitchenAid was at my door three days after I placed the order. And this was just last week. So I don't want to hear "it's Christmas and very busy." Probably won't be ordering from this place anymore.

I was asked to fill out a survey. I thought I would. What a mistake! After filling out the survey on performance and it said that I would get coupons for filling it out, instead I got HUNDREDS of crap junk mail filling my email! I did not agree to this kind of baggage and I'm so upset to have to deal with phone calls now, and emails, wasting my time! Don't fill in anything for Bed, bath and Beyond!!

I visited your Buena Park store on 12/06/15. I went there because the Keurig K40 I had wasn't working properly as it was a Christmas gift from last year. The customer service agent couldn't read the serial number on the bottom of the item so she had to call the supervisor. Several radio calls were made to the supervisor (Ceasar) since it was busy within the store. Minutes later a gentleman arrived and also looked at the bottom of the K40. The agent said he couldn't find the number so she asked me if the Keurig was purchased at Walmart or some other store. I responded "No, it was purchased at one of your stores".

I am never going back here. I indeed hope once this store closes down. The headquarters of this chain should really look into staff training or customer service training. First of all, they change the price of their items in the system before you take down the tags on the shelf. So, the customer shops off of the price posts that is on the shelf but when you get to the cashier, the price in their system is not the same anymore because they have no internal managements.

I shopped at BBY tonight and realized I left my wallet at home. I asked the checker if he could hold on to the bag so I could go get it. I asked him to put my name on it. He assured me he would. This included a 20% off coupon. It took 30 min to get home and 30 min to get back. I found him and he said he put it in the customer service area and they restocked it and took the 20% coupon. BBY is way overpriced for items you can get at Walmart or Target. I was furious. While shopping I asked one of the few people working there if he could tell me where something was. He said, "Let me ask someone who works here."

In my Sunday paper, there was an advertisement for a makeup vanity which I wanted to purchase for my daughter. I went online to see which store in my area had one and no store within 50 miles sold them. I said fine, I'll order online. Wrong, I was not able to use my 20% coupon unless I bought from store, again, not sold in store. Again I said fine because there was advertisement saying if you sign up for text sales you can get 20% off, again this coupon didn't work. So although there should have been 2 ways for me to save 20%, I ended up paying full price.

Purchased 3 toppers and didn't get the warranties in the box... been calling and emailing this company and no warranty yet and it's been 2 weeks! Very incompetent company... I can't believe that I haven't got the warranties yet! And two of these are gifts! Unacceptable... Will not be going back there...

I used to like this store - but no more. I had a baby shower, then had a miscarriage. This is how insensitive and rude these people were! My friends know I love skin care and fear stretch marks and so they gave me like five of these Spa Kits for pregnant women. After my miscarriage, my friend Kerry took back two of them and I went to take back the other three. Why do I want them now? Just depressing. Kerry is treated with respect and they accept her returns of the items instantly, no questions asked. Myself, of mixed raced - they make me fill out a form and hold on to the three items. I was the one who went through a miscarriage and the emotional trauma.

My husband and I have a Tassimo. We can only buy the coffee he likes at BBB or online. Online takes a bit to ship so I would like to just go into the store and buy it. I buy coffee once a week every week. 90% of the time they are out of my husband's coffee. So last week after wasting gas to drive over there to find they are out I purchase a different brand. I asked the pleasant cashier about never having it in stock. He stated the next time ask someone that they may have it in the back. So this time I asked; which one girl got another.

Several years ago, I purchased a single place setting of Oneida 'Culinaria' dishes from B B & Beyond to see how I liked them. I did like them but didn't get around to trying to buy more until a few years later. When I went to buy more, the clerk said they didn't carry them any more but failed to tell me WHY. I finally did find out the reason but not until I wasted my money buying 3 more place settings from an Internet seller called 'Replacements'. They arrived nicely packed and unbroken with a warning label almost hidden on the packing slip indicating the glazed coating contained LEAD and to use at your own risk. OMG! Thanks for the warning B B & BEYOND...NOT. Now, I just purchased a cloth covered laundry hamper from them and get it home, only to find it too contains hazardous chemicals. I'm taking it back. Now I read that they've been supposedly discontinuing hazardous products. But, they obviously know they are still selling some. How many, who knows??? I'm boycotting them from now on. Never again!

10/15 Thursday evening, I had just got off work & I'm exhausted being on my feet all day but needed supplies for home. I entered the store on 1st Avenue and 61st street. Regardless of being tired I walked into BB&B with a positive attitude. Also, I had an issue before at this particular store location, but unfortunately, it was the only place I can get what I needed at the time I was there at and the only store that carries it. It's time to check out... I'm the only one on line, no one behind me. There's two other open Registers far across from me by the exit & 2 Registers open by customer service. I've been walking around the store shopping for a little while and got all I needed. At checkout I am greeted by the male cashier. I had a couple of items & I needed to do a price match with another store and YES I also had BB&B coupons!

Last Saturday (8/22/2015) my best friend, her son and I go shopping at her favorite store, Bed Bath and Beyond. After over an hour in the Johnson City, TN location we check out with around $400 dollars worth of items -- a yellow, queen-size sheet set, a purple, king-size set and a blue twin-size set, along with several other items. Please keep in mind that before this shopping trip everything out our 4 bedroom home was just fine. We are both very O.C.D. and keep a very clean home. Her bedroom with the king-size bed is on one end of the house and mine with the queen is on the complete opposite side with the twin closer to mine.

BB&B eventually asked me to come in to pick up the card and increased it to $50. I still never received an explanation as to why they could not send a letter to my address, but at least they helped make it right a little better.

Last month I ordered candle sets for my wedding. I received my order but it was incomplete. Instead of receiving 28 sets of 4 candles, I received ONLY 28 CANDLES. I called to ask for a replacement order and was told they were going to give me express delivery, which never came. I have called customer at least 20 times for my replacement order, which they kept extending. Not to mention when I called customer service, they kept hanging up on repeatedly. Finally, got so frustrated that I asked for a refund. Bed Bath and Beyond service is TERRIBLE and customer service people are the most USELESS people ever. Never ordering anything from them ever again.

I bought a shower curtain from a Canadian store with an in-store only, one-time use coupon. Unfortunately, the curtain I bought was the wrong size and, after checking online, I realized that the size I needed was not available at all in store, anywhere. I called the customer service number, and got a rep who not only was able to get me the shower curtain, he waived the shipping (because he didn't want to fault me as I'd made a sincere attempt to find it in store in 5 different cities in both Canada and the US) and still allowed me to apply my coupon to the new purchase. He was incredibly friendly and helpful.

LOOOONG Wait. I ordered a Fitbit Charge HR for my husband's birthday present. Thinking it would be like Amazon or any other online store, I assumed I would receive the product within a week. I placed the order before 7am on July 31st. I am still waiting to get the Fitbit.

So, what is with this new "policy" of charging the customer 20% when they bring back an item without a receipt? I understand if someone is returning something without an even exchange, but I was returning a Tervis tumbler water bottle, lifetime guaranteed by the Tervis company. It was cracked, so I was returning for the exact same thing... exchange. They wanted me to "pay them 20%" for an even exchange. The "reason" they gave me was; Some people use coupons (-20%) on their purchases and BB & B has no way of knowing without a receipt. WELL, DUH, that has no logic, especially on an even exchange. It was not much $, but the idea of poor customer service.

I love my Orgreenic frying pan. I've had it 7 months and nothing has stuck on the pan and cleaning it is very easy.

"...but you're not listening, ma'am. I am telling you that I have a definite receipt and my credit card says that the payment went through". I ordered some Kansas City car mats for my dad for Christmas of 2014. I ordered it December 2nd, 2014, and I'm not getting an e-mail saying that the payment didn't go through. Huh?! How does one even manage to purchase something online with insufficient funds? It usually turns you away! And the woman says "the site has been having problems". "Well, that's not MY problem. I know for a fact the mats were paid for and I will not be paying for them again. If you insist, I'll send them back to you in a heartbeat". I will not be buying from this company again, you can bet on that.

I ordered a Dyson Vacuum off the Bridal Registry for my Nephew. I received confirmation. My Credit Card was charged and thought all was good. I just happened to overhear my Nephew mention that he was concerned about items checked off the list as purchase were not yet received. I mentioned the Vacuum and he said they never got it (I ordered this 3 weeks ago). I e-mailed BBB and never got a response, so I called today. I was told "huh" that's funny it is still pending. They apologized and said they would get it sent right away. What bothers me about this is, what if the Couple or the person who purchased an item never follow-up? You would just be angry you never got a Thank You Note?

First of all, what a big mistake to leave my 20% off coupon on one in-store item at home. I went in to the store located in Franklin TN on Cool Springs Blvd to purchase a Cuisinart Panini Maker. I tried to use the mobile text offer to get the discount but get this... "the coupon doesn't arrive for 24 hrs!" Anyway, they refused to work with me on avoiding the time and expense to return and get the appliance in time for my Mom's birthday. Seriously?? I asked for the manager and district manager's names which they obliged. It was a great way of saying "Yes, I deserve the Retailers Moron Award."

I went to the store located in Spring Valley NY to purchase a gift off of a bridal registry. I purchased 6 Mikasa goblets, which are sold individually or as a set of 4. I asked if I could buy a set of 4 so I could have a box and was told no because that's not what was registered for. So, after being in the store for an hour and a half bc no one could locate the item, I decided to just pay and leave. A couple days later I called the store in hopes of talking to someone else who could help me. It turns out I was very wrong.

I placed an online order for my sister's bridal shower that will be held shortly. The order was placed on Tuesday. I was surprised when it wasn't shipped yet since most online stores will ship it fairly quickly. Went online very late Saturday evening / Early Sunday morning and found out order was cancelled. No reason why, no email. No Nothing! I just placed another order for a pick up in the store. Hopefully will pick it up Monday. I am surprised how I was NEVER notified of the Cancellation. No EMAIL NO NADA!!!

This could be the hundredth time I've written this. I went in to look for pillows. I needed some specialty help, I stood and waited for 10 minutes. Finally I started calling out for help. Nobody! Finally I went up to the front and talk to the manager who was of course very apologetic and offer to help. By that time I told him that I no longer wanted to give the Bed Bath and Beyond my business because this is ALWAYS the way it is when I come in the store. They are off my radar for good.

I purchased an outdoor folding table. I was notified by Bed Bath and Beyond one week later that they would not be able to deliver the table since it was out of stock. I was expecting the table to be delivered that day, not to be told that it was out of stock. Do not understand why it took so long to notify me that it would not be available for shipping. When I requested that they substitute two smaller tables (42 by 42) for the larger table they absolutely would not do it. They were only willing to give me the 20% off which is what I would get with the coupon. So essentially they were willing to do nothing. I shop at BBB weekly and will now take my business to Pier One, Belk or World Market.

Today my family and I were shopping in Bed Bath and Beyond in Tampa, Florida and we were very dissatisfied with the customer services at the check out. We asked the employee how do we sign up to receive email newsletter and to receive the 20% off. She told us to sign up through text messaging or through the store website. I filled out the information on the store website but, we told the employee that it didn't go through so she prompted me to do it again. The second time I filled out the information, it still didn't go through so the employee began talking snippy with us. As if we were wasting her precious time! After we paid with my bank card she handed us the wrong receipt and instead of saying I'm sorry I gave you the wrong copy of the receipt , she then reached way over the counter to yank the receipt from our hand.

Visited the SanTan Arizona store on Saturday, 4/11 and as we walked near the linen dept there were two sales associates heading in different directions. We needed chair cushions that were located above that we could not reach. Looked several different directions for help, finding none. Went to the front desk and asked if someone could help us. The lady said absolutely. Ten minutes later no one ABSOLUTELY showed up to help us. We realize our $100+ sale might be insignificant to them. Walked out empty handed. Very disappointed as they did have the cushions that we really wanted to purchase.

Ordered about $300 of goods and charged double. They said it was "policy" to hold double the amount until it was shipped??! This is theft without any authorization or reason. They said it may take 10 days to return the $300. Looking to file charges.

I ordered 2 shower curtains and hooks from these rip offs! They were the ugliest shower curtains I have ever seen. I wouldn't put them in a dungeon! They weren't like the picture online. I sent them back the very next morning. I called the company to make sure they received them and they said they did! I ask when I could accept my refund. I just about fell over when they said 14 business days! Wow!!! They need to be in trouble through the credit card companies! People do yourselves a favor. Don't buy anything from them! I will never buy again! I don't want their garbage for FREE!

Purchased a scented oil and one of the pretty plug-ins that is required. A Leaf to be precise. The plug-in can rotate, and the plug-in somehow turned resulting in oil leaking down my wall and to the floor. The heated oil ruined my linoleum and discolored the paint on my wall!! The wall needs to be repainted and the flooring requires replacement. When trying to clean up the area, it smears. Very expensive repair. Will never recommend or purchase product from Bed & Bath again. Makes me wonder what chemicals were being exposed to my home when it caused such damages to wall/floor. Health Canada should be aware.

Mislabeled, false advertising. I already spoke with the Manager at your new store in Manhattan who wrote all my complaints down and assured me she would forward them to legal affairs as I requested so I won't waste any more of my time. There is a Homegoods I can shop at.

In November 2014, I made and paid for in full an online order for 10 grommet sheer curtain panels. I received 3 of 10. I emailed the company several times. They never responded. I want the products I worked hard to pay for.

This applies to online only. The website is very cumbersome to use for ordering. It took me approximately 45 min to place an order when it should have taken 10 minutes. The real problem though is that they broke my order into three packages with three vastly different ship dates. One package made it in the time they said it would, did not ship until one week after the order was placed, and the third package still hasn't arrived. They will not be able to compete with Amazon if they can't ship in a more it melt fashion.

I had seen this outfit for my daughter, fell in love with it & decided to purchase it. Tonight I found some cute boots to go with this outfit & purchased those. I put the outfit on her because she has been so sick & we haven't been doing much. SO I FINALLY got a chance to put it on her. I pulled the outfit out & it was so cute. Loved it. And then I noticed one of the pants legs was shorter than the other. It's very noticeable. I have emailed my complaint to them. We'll see what takes place of it. Definitely not happy.

You can return anything with receipt or box of item or even exchange and price match guarantee on the item. Great return policy! No time length either.

I received the Caphlon Tri Ply 10 PC copper set as a wedding present from Bed Bath and Beyond. I have returned all 10 pieces three times and all three have been defected. I am contacted you because I am so upset with my copper pan set and feel there is nothing that the stores can do. PLEASE HELP ME RECEIVE A NON-DEFECTED COPPER PAN SET. My item number is 12887817, upc 0016853002658, order number **, Carton # **. Every time I return this product, BBB sends me an entire new box of pans. The issue is really that the pans are defected. Currently, I have five hideous pans with defected blemishes that cannot be cleaned. It is such an eyesore and I am so desperate for a correct and complete order. Please help us rectify our wedding experience.

Merchandise was marked with a price but manager wouldn't honor it even though there were others marked the same. Employee mistakes can be costly but that's what managing and accountability is all about.

I recently purchased a Norelco replacement shaver head at BB&B which included a rebate offering. I submitted all the required documentation including the UPC (and like most others have photocopies to prove it). I received an email advising me that my claim was invalid because I did not submit the UPC code. False. There is obviously a deceptive practice taking place here, and it should be investigated. All consumers should be forewarned not to shop at BB&B.

I am a regular shopper at Santa Rosa Bed Bath and Beyond! I personally worked in retail over 25 years. This experience was Awful! This was my second time returning my purchase of all the years that I have shopped here! I was returning a Dyson dc41 vacuum that was bought for me, as a Christmas present a years ago by my three daughters.

I had ordered an item off of my friend's baby registry. I got the confirmation of the order, printed it out and put it in a card for her to give at her baby shower. A few weeks ago she told me she had never received it. Long story short, customer service was rude and told me that the order was already fulfilled but they can't tell by whom and unless I purchased another one they won't send it out. Wow. I will be purchasing another one - but not from them. Ever again....

I have always had good success with Bed, Bath, & Beyonds' return policy. I have taken several irons back without receipt, and they've always traded them for me. Last time they didn't have what I needed so they ordered me one, and shipped to me.

BED BATH AND BEYOND IS TRASH. Online ordering is a joke. Sent the wrong items then would not accept the items they sent me at the store location, citing that they did not sell that item with that SKU #. Had to try several stores. Third one finally accepted the item and issued a refund of which I was told would be immediate and a week later I have not received. Called the customer service line and was told they have no way of looking up the refunds and I would have to go back to the store to sort it out. So poorly run, I knew I should have asked for a cash refund. THESE STORES ARE TERRIBLY MISMANAGED - BUYER BEWARE!

I ordered several items online from BB&B and an invoice was generated indicating free shipping and a total of around $260. Not only did the order take a while to ship but most of the items were shipped separately from different warehouses and my credit card was charged multiple times to the sum of around $371. I have never had such a poor online shopping experience before and will not use their online services in the future.

I ordered two Spode Lucia bone china placesettings. Could get them MUCH cheaper elsewhere, but thought customer service would be better at BB&B. WRONG. They were packaged VERY poorly, and in both sets the cereal bowls arrived broken. Contacted Customer Service, sent pics of broken bowls. Received ONE replacement bowl, contacted them again, no response. Posted review on website - it never posted (clearly blocked). No refund, no replacement. Nothing. Never again - overpriced and zero ethics.

Don't buy any furniture here. Low quality, bad instructions (yeah, you have to put it together) and not a hassle free refund. I'm still waiting on a refund for order ** SKU 41382233. They advertise an "easy refund" service but it is not true.

I shop here often and every time the staff is most helpful and knowledgeable about the products. Check out and returns are graciously offered and have not once been treated with a rude gesture or comment. Merchandise is displayed in an attractive manner, prices comparable to other similar stores. If you want anything for the home, it is there!

My little sister ordered my mother a kitchen glove for Christmas that was only $10. Little did she know that she was also paying for shipping, and paid $20 for it. There is a Bed Bath & Beyond not too far from me, so I told her we would cancel the order and buy it at the store. I called customer service a few hours after she made the order and they told me that we only have 30 minutes to cancel after the order is made and it already left the facility. I got an email a day later saying it was shipped out. Really, Bad Bath & Beyond?!? I will not be shopping here again.

I went to Bed, Bath and Beyond at 5210 Campbell Blvd and was greeted by the manager **. My birthday was Oct. 31st and my dad purchased me a blender. This was my birthday/Christmas gift so I received it the Monday after Black Friday. My dad lives in Miami. I only get to see him once a year. I explained to the manager I wanted to exchange it because it was not the right one. I did not have my receipt and I called 800-go-beyond and was told I did not need a receipt and their policy was that they accept all returns with or without a receipt and he stated that this was not the policy and he could not exchange or return the blender. I was very upset and I WILL NEVER SHOP AT BED BATH AND BEYOND AGAIN.

I entered in the Bed Bath and Beyond Store here in Dt Seattle WA. I had an item to return, that was packaged in a Bed Bath Beyond shopping bag up on my entering the store. I approached the cash register and let the cashier know that I had a return. She takes the items out of the bag, looks them over and notices the tags are off of the rugs. I removed the tags because I had thought that I was going to keep the rugs but decided otherwise. As the cashier prepares the return she calls for a manager for approval. The manager comes down asks me for my identification, and becomes completely disrespectful. He asks me a series of questions of if I have my receipt, where did I purchase the rugs, things that were in reason due to the fact that I didn't have my receipt or the ticket information information. After we went back and forth with those issues with a line developing behind me, what struck me in total disbelief is when he said to me, “What door did you come in?” I couldn't understand why I was being ask that, so I responded to him with "What did you say?” He then repeated with "What door did you come in, the 3rd Ave or 4th Ave side of the store?” I responded with “What are you asking me that for?” and he replied with "So I can run the cameras back.”

Purchased a vacuum at BB&B a little over a year ago. Handle broke so wanted a replacement. Took the vac into store. Their policy "easy returns." Right??? Well they tried to tell me I did not purchase at their store due to serial number. Even with the receipt I was penalized due to a glitch in their system a year ago. My suggestion before taking home a new vacuum, check the serial number and be sure it appears on your receipt correctly!!!! I have since had them remove our email and address from their system. Will not return to their stores again. I know being one person they really won't care but I get extremely agitated just hearing or seeing their name at this point. Extremely sad as I was once a loyal customer. Things are for sure changing...

I was in Bed Bath & Beyond today bargain shopping. I zipped around the store for a good hour picking things out. However, when I was checking out a tagged sale item did not ring the clearance sticker price. The cashier called the manager over, and the manager peeled off the sticker, and said "sorry this price is wrong". I said, "I thought the store had to honor the clearance price", but thanks to the governor of Michigan it isn't so. Now they can just sticker stuff any which way they want - anything goes. I've even seen clearance tags priced higher than the suggested retail price - thanks retail.

I don't normally review great experiences (I know, it's sad to say) however, I've received wonderful customer service twice in a row for different reasons now and it stood out as rare to me in this day and age. To start, there was a bathroom accessory set I wanted. I asked them what store in my area within Canada stocked this particular item (so that I wasn't driving around all day). They informed me that none of the stores in my vicinity carried this particular set, but that they would mail it to me, and waive the shipping cost. I thought that was pretty amazing of them to offer this.

Bed Bath and Beyond has been sending me junk mail for years and for years. I have been calling them and asking them to take me off their mailing list. I am told each time that they would but that it would take a couple of months since their direct mail is prepared months in advance. Well, several years later, I am still getting their junk mail. I have even told them that their junk mail is accomplishing just the opposite and I would never set foot in their store. Did not seem to make any difference. Maybe a post here would get them to respond.

I recently purchased a Soda Stream from Bed Bath and Beyond, with a $20 rebate offer. I later received a postcard saying that there was missing information that I needed to submit. When I called, they said the UPS number was missing. I asked if they were sure, since I had cut it out of the box and included it. They then put me on hold and came back saying that they would send the rebate. They had written that the number was blurry. Not sure how that happened since it was cut out of their printed box. They did make it good, but it makes me wonder if it was just an effort to try to avoid paying the rebate. I think this kind of thing happens all too often.

I went online to buy the wedding gift for friend in the gift register. Then I went to the store and picked up the items when they were ready and was charged at the store with my card. You also had to put in your card number online for the gifts but it was not charged. That was odd. After I was home I checked my account and at the bank it was charged twice, once for the store I was at and it had the correct store number then again for this store #651. I will never shop at Bed Bath and Beyond again.

While they can be a little pricey, they expect that you will have a few 20% off coupons. They have an extremely liberal return policy and generally great, pleasant staff.

On or about May 25, 2014, someone at Bed Bath & Beyond, Store no. 651, in Totowa, N.J. charged $247.78 to my credit card. BB&B does not want to do anything about it. My bank did!!

I applied for a job, part time, at my closest BBB. Two co-managers and the hiring manager of sorts, decide on the hirees. I met with the first two, the second telling me that if the 3rd was not off that day he'd send me right over to him with his blessing. I am not only an experienced sales trainer, salesman of 40+ years that presents himself very well, a three time business owner and lastly, a customer of theirs for 30+ years. Well, I don't hear back. OK. I call and ask for co-manager #1, Aaron. He says that he'll talk to Michael or Richard (the hiring manager) and get back me soon. Nope. I wait a week or two.

I have spent a great deal of money at BBB. 2 years ago we lost our home in a fire. I replaced sheets, towels, comforters, pillows, small appliance at BBB. Literally thousands of dollars. I placed a recent order and asked for it to kept in the store for me to pick up. Not possible. My shipment was stolen from my front steps. BBB response: "Too bad but you're out of luck, no help here".

The only thing I don’t like is their clearance section. Most of the stuff are broken and shouldn't even be sold. Example is those plastic cup, some have cracks in them and should be used. They have stuff that are missing and they try to sell that too. I saw a Vornado fan that was used and I mean used. The fan blades had a lot of dust on it. It was for sure a return because they do sell their display models and it’s not half bad. Otherwise, I like their 20% off and the $5 off coupon that never expire.

I ordered a stock pot online, and when I received it, found the size not practical for me. It was much larger than the burners on my stove. I returned it and waited for the refund to be credited to the gift card I used to pay it. The gift card was never credited, so I contacted Bed Bath and Beyond to be told, it will be 2-5 weeks for a refund. They never credited my gift card at all, instead they mailed me a store credit. I am well over an hour away from the nearest Bed, Bath and Beyond retail store. Have tried 3 times now to get them to credit the gift card as their site claims they will do with a gift card purchase, and they just keep ignoring me. I will never order or buy from Bed Bath and Beyond again. I will write a letter to the corporate office next.

As a limited income retired grandmother, the purchase of the InStyler for my 12-year old granddaughter's birthday was unusual. The $99.00 cost at Bed, Bath and Beyond sent me online to check for any coupon that might be available. I felt lucky to find a $10.00 promo online, and then using a 20% off one item at Bed, Bath and Beyond, I purchased the InStyler for $71.99. On the special day when we watched the how-to CD, tears flowed when the product heated up but would not allow the low setting to be accessed. I unplugged the hair styler and tried again without any luck. Enclosed with the InStyler was a large separate note stating: IF YOU HAVE ANY PROBLEMS WITH YOUR INSTYLER ROTATING IRON, DO NOT RETURN IT TO THE STORE. A website and customer service number was provided. Thus began a two-month frustrating attempt to get a replacement InStyler for the one that was never used the first time, due to some kind of electrical problem.

Sent a $100 + wedding shower gift. Selection of general congratulatory remarks didn't take. Gift received and a card of congratulations from someone else was included with the gift, so recipient had no idea it came from us. 3 calls to BBB and we are told it is our fault. No apology, no willingness to send a correction, nothing! Very unprofessional and lacks customer service. Will never do business with them again!

I do not understand why Bed Bath & Beyond would mark the option for the receiver having to sign on the spot for a UPS delivery. I have a full time, day time job and have been fighting with UPS for days to just leave the package at my door. I don't have time for this since the bridal shower I ordered the gift for is in two days. Huge inconvenience to order online.

BB&B's registry is initially great. The Sales Associates are nice and helpful with helping you set up your registry. Then, as items are purchased from your registry the issues begin to arise:

Back on 6-5-2013, I ordered a Shark Vacuum through a BB&B store. I paid @ the store a total of $ 262.86. The problem is I still have not received this vacuum and that seems like a long time. I never got an email with tracking number so I haven't been able to track my order. I have however called customer service who tells me to go online and send an email. I have sent 3 emails with no response at all from BB&B !!! Needless to say, I am quite upset with this. I have dealt with BB&B for many years with no problem at all. I really like how I have been treated in the past. But I don't know what's going on regarding this transaction. It's just not like them. Not sure what my next step is but I am truly upset with this. To me, $262 is a lot of money. I just hope I can either get the vacuum I ordered or recoup my money.

Red Dish Drying Mat Bled on my White Counters - Well, I now have pink counters. Bed and Bath has tried to resolve, but the problem is with the vendor; the maker refused to do anything about it, and Bed and Bath continue to carry their products. Why does Bed and Bath continue to sell this defective product? Heading to court on Monday.

I went up to purchase something. There was a long line at the return-customer service counter and one regular cashier for purchases helping a customer. I did what any normal person would do and assumed people were needing customer service, returns, etc. at the customer service counter. I stood by the regular purchase cashier. Some horrid old woman waiting in line at the customer service counter accused me of line cutting in front of everyone including my child. Apparently, this store failed such a simple task as clearly defining their lines so customers knew where to go.

I wanted to purchase three electric heaters. The store manager spent about 20-25 minutes with me and I purchased two electric heaters on March 10, 2013 and due to the budget, I asked the manager that if I purchased a third heater (Dyson AMO5) next week if this sale price would remain into the next week and the manager assured me that yes, the sale price is for the whole month of March 2013.

I returned an item that I received as a gift (and provided a gift receipt) only to be told that I had to take store credit that was printed on a piece of receipt paper. This store doesn't even have the decency to offer a plastic gift card? I have to carry around a piece of paper that will wrinkle, rip and eventually have the ink wear off. The company is hoping that you lose the paper receipt so they can keep your money. What a joke! Even Wal-Mart offers store credit on a plastic gift card.

I ordered a 3D puzzle of the Empire State Building. It finally arrived just a few days before Christmas and it was the wrong puzzle. The invoice that came with the order said Empire State Building, but it was the Eiffel Tower. It was for my grandson and I didn't have time to send it back for the right one before he came for Christmas. He said, “That’s okay, nana,” but I was very disappointed because he really wanted that puzzle. I will probably not order from you again.

On 12/13, I made an online purchase of an item for my Father's Christmas gift. As of today, 12/17 at 5 pm EST, the item still has not been shipped and I will probably not receive the item before I leave the state to celebrate the Christmas holiday with relatives. I have spoken with three customer service reps and each one has lied and initially stated that the item was "shipped" but, when I asked for the UPS tracking #, they could not provide it and stated the order was "in process". What does this mean? Either you have the item to ship me or you don't! Either the package has left your facility or it hasn't. Which one is it? When I asked to cancel my order and have my credit card refunded, they said it was impossible because the order was about to be shipped. This is a horrible experience and now I will not have my Christmas gift for my father unless I spend additional money and purchase another one. I will not order online from them ever again.

I went to the dumpy Bed Bath and Beyond store in town looking for gifts. It took forever to find out they were all out of what I wanted since I couldn't find anything in that crowded mess of a store, and the employees did not seem at all interested in helping customers. I didn't know why I bothered, but I ordered the items I couldn't find from Bed Bath and Beyond, online. On the website they claim processing an order only takes 1-3 business days. I waited two weeks and the order was still processing. I tried to cancel the order and five phone calls later I was finally able to. I knew I would never have gotten the gifts in time had I waited for them.

I went to the store on Carefree Hwy to purchase a couple of boxes of Keurig Coffee with coupons that had been mailed to me at my home. One was for $5 off purchase over $15 and another coupon for 20% off one item. I went to the counter with two boxes of coffee, each $11 a piece. I was told both coupons couldn't be used at one visit. After I explained to them how the 20% off coupon would make one box approximately $9 and then with the cost of the other box included, the total was well over $15. Now, I know I could have used one, then walked out, came back in, and used the other; however, neither coupon stated another discount coupon couldn't be used in the transaction. I know they were just being difficult because that's their way. No problem. I won't be back with or without coupons.

I am very surprised about your false 20% off coupons. I was on my way to Bed Bath & Beyond to purchase a Cuisinart CPK-17 with my coupon and then noticed that you have a list of about 20 companies that are excluded. Are you kidding me? What a joke. I will be going to Sears or any other store from now on for my business. What a shame.

They don't price match anymore. This store had a fairly good price match before, but as of last week, you can't just bring a printout or flyer and price match. Before they just checked the other store's website and gave you the same sale price, but now, here's the kick in the teeth - they need to call the store that has the sale and see if they physically have the item in stock. This store has become a big disappointment, with lazy employees walking around when you need help. You have to wait over 40 minutes for them to find the products when the manager is there, truly shameful.

I recently purchased a Keurig coffee maker at BB&B which included a rebate offering. I submitted all the required documentation including the UPC (and like most others have photocopies to prove it). I received an email and a postcard advising me that my claim was invalid because I did not submit the UPC code. False. There is obviously a deceptive practice taking place here, and it should be investigated. All consumers should be forewarned not to shop at BB&B.

A co-worker and I decided on our lunch break that we would go to the Bed Bath and Beyond store located on Grand Avenue in Chicago, Illinois. We are professional women, who work for a very prestigious and popular firm. The store is not too far from the office, plus it is also very close to my condo. I am very familiar with this particular store. We entered the store around 1:35 pm. We immediately went in the area of the appliances as my co-worker wanted to purchase a toaster and was thinking about purchasing a blender/juicer. We first started looking at the blenders/juicers because they were at the beginning of the aisle. Within 2-3 minutes, a customer service associate approached us and asked us if we needed any assistance. We indicated no that we were fine. We spent a few minutes going over the blenders/juicers comparing the prices, features, and brands. My co-worker decided she would be able to get better pricing elsewhere. We moved further down the aisle to look at the toasters.

I returned items purchased on my debit card. They were credited back to my card and I was also asked to see my driver's license? They swiped my card, entered my DL in their system (time waster and makes me look like I'm a scammer), held up the line (but hey, first come first served, not my fault their policies make everyone wait) and then asked to fill out a receipt with my address and phone and sign. Gosh, you would have thought I was filling out paperwork to purchase a home?!

We have been loyal customers at store # 388 since it has opened. My husband called ahead to make sure we could return these items without our receipt. The manager at the time approved this. The items were in unopened boxes and have never been used. My husband explained to the manager that the items did not work on the type of wood floors we have in our home, so we did not want a new one nor store credit. Again, he agreed even though we did not have a receipt. When we drove all the way over there which is very far from our home, once we got there, they said that we could only get store credit due to the CCs we had did not match the purchase, but we explained that we have changed out cards recently since then which have different numbers on them now. He said, "All I will do is give you store credit." On top of everything, he embarrassed us in front of the entire store, being very rude and very loud, which we did not appreciate.

I actually tried to remove my prior complaint with Bed Bath & Beyond but was unable to. I went back to the store to exchange my gift and they were incredible at the Canyon Country store. They were very apologetic, and helped me immediately even though there was a line at the checkout. They completely rectified the situation and had the new gift wrapped in minutes. That is good managing of a store, whoever the manager is. But all of the employees were extremely helpful!

First of all, after trying to purchase a gift from a friend’s registry, we found all the boxes to be damaged for the gift we wanted to purchase. Gee, that makes a nice wedding gift! This is a company that does a majority of their business from people's gift registries! Secondly, we purchased a gift which said was "available". A couple of hours later, I got on the internet to make sure they had put that the order was "fulfilled". Well, now I see that someone else has purchased the gift! Two orders purchased for the same gift. Now, I have to go back to the store, return it, and buy something else. I don't have time for this! They screwed up majorly. When I called the store, they said that wedding registries don't update for 24 hours. Really?! You've got to be kidding!