Nationwide Pet Insurance

I signed up for Nationwide Pet Insurance in May 20 20 to start in July. I was told at that time that due to my being covered by my employer’s provisions, that I would never have my rate increase due to my dogs' age. I was told even if I left the company I would still be grandfathered in. They have raise my rates this year for my dogs' ages. I have two dogs. They raise one dog by $100 a month and the other one by $55 a month. They think they can just do whatever they want because they’re a company and we’re just individuals. I even contacted the insurance commissioner of Washington state, but no action was taken by them. Insurance companies get away with highway robbery, but Nationwide is not on your side.

I have been a loyal Nationwide Pet Insurance customer for 4 years but twice they have taken my payment information with the intention of paying my annual premium, and then they have promptly not paid my premium. After my first experience where I paid over the phone and wasn't credited with paying (finding out months later that my policy wasn't in force), I moved to an annual autopay with my credit card. This worked fine for a few years, but recently, they claim I didn't pay and my policy lapsed again. They did not notify me of this lapse. Subsequent to this, thinking I had pet insurance, my dog had spinal surgery with over $11,000 of costs. It was when I submitted these expenses as claims that I found out that my policy had lapsed. Wow! 4 years of premiums for 2 dogs and now $11,000 of expenses that I have to pay. Fraud insurance company.

I have been insuring my dog for 12 years now. We have two plans for annual care plus the other one... Last 7 months they have declined all my claims for silly reasons... and jumped my monthly cost from 120 to 190!!! It is just not worth it. We ended up 2 months ago in urgent care as my dog had a growth on him back that had appeared overnight - that was also declined...Once I sat down and calculated if it benefited me to have it for my dog (13.5 years old now) and it doesn't. It was better to have the money in saving or CD! Just saying. Today I called and wanted to cancel the service and magically their service is down.

I've been a Nationwide Customer with my dog for 10+ years. He recently underwent testing for possible kidney disease. The diagnosis phase was thousands while they ruled out other diseases to narrow it to two. I submitted claims and was informed that both "chronic illnesses" that it could possibly be each had an annual cap at under $1K. I have the "Major Medical Plan". It's criminal to say that they cover "chronic illnesses" and then cap at $1K a year. FALSE ADVERTISING! Who can get more than a few vet appointments for that amount? I would have expected a "Major Medical Plan" (the 2nd best plan) to have better coverage.

Be aware!!!! Stay away from Nationwide, do not work with Nationwide and if you do you will understand soon or later. I want to save others, they will never pay for the claims. Just save your self/money.

I was so excited when I could finally get pet insurance for my boy! My mom get it through her job, and we thought this finally meant we could get our boy right while saving money! Well, only if he were to be hit by a car or got cancer. Wellness exam? Claim denied, teeth cleaning or removal? Denied. Shots? Denied. Unprescribed meds and vitamins? Denied. Looking at the several documents and disclaimers now it says that none of this will be covered. So you’d have to buy the wellness plan also if you want things they actually need covered.

Nationwide pet insurance is definitely not a good choice! They will insure your pet and advise you the cost of your premium is not based on your dog’s age. However, as soon as your dog gets older they double premium and say one factors is due to age. Also, they will randomly submit records requests from your vet even after insuring your pet for more than 5 years looking for ways to get out of paying your claims. Also, they don’t allow any mid-term changes on policy but never put this in writing at any time. They never have your pet best interest. They are for the dollar only. Stay away!

I have been "parent" to a sweet little rescue bearded dragon for over two years, and Nationwide Pet Insurance is the only policy around that insures exotics. This thrilled me to no end because that meant that I could continue to get the very best in preventative, wellness, and/or emergency care for my girl! Little did I know that they would deny all of my claims immediately, telling me that she has metabolic bone disease, scoliosis, and hypercalcaeum based on their interpretation of her test results. She does not and never has had these and it is clearly stated her doctor's (an excellent veterinarian who has specialized in reptiles and birds for decades and whom has seen my dragon for the past 2 years) records that her high calcium levels are due to reproductive activity.

Don't get this insurance for any reason. The policy documents are confusing and deceptive. If your pet ever had a condition of any kind, it will disqualify them from any coverage in the future because they'll say that every bill is related to that condition. I got Nationwide's pet insurance plan when my cat was showing signs of age, but had not been diagnosed yet with what caused him to pass. This offering was provided through my work with additional that include euthanasia and cremation as well as illness related services. When my cat was diagnosed with cancer, I put dozens of claims through, and they took so long to be processed that he passed within 2 months, and I put in the claim for euthanasia and cremation before any of the other were completed.

My Pet had a UTI recently that should have been covered by the insurance. Every claim that was submitted so far is rejected. We basically will be better of without insurance. That is not what I signed at the beginning of the contract. They are there to collect and not to pay. DO not get it. I would like to be contacted by one of their board of directors and provide some additional information.