Figo Pet Insurance

In May, our 3 and a half year old Lab/Shepherd mix Charlie began having severe cluster seizures out of the blue and was diagnosed with idiopathic epilepsy. We've been to the emergency vet 5+ times to get him treated and on the right medication, and the cost has quickly run into the thousands of dollars. Without Figo, we probably would have lost our pup because we wouldn't have been able to afford the care he needs.

I can’t recommend Figo enough. I didn’t use any services for years, just paid monthly, but when my dogs time came, she crashed quickly. Suddenly I was facing thousands of $ of expenses if I wanted to try to prolong her life. When I confirmed her coverage with figo, a huge weight was lifted. To know that I could do whatever I thought was best for her, and not worry that I’d be going broke. It took a huge factor out of the equation and allowed me to focus on my dog and what was right for her. After she passed, Figo was amazing. I didn’t have to speak with anyone directly, I was too emotional, I was able to use chat to conclude all business.

Getting pet insurance through Figo was the best decision I've ever made. When I rescued my big guy I knew I wanted pet insurance for a few reasons. First because everything is more expensive for big dogs and second because of the risk of plenty of health issues with them. Thankfully I got it when I did because shortly after he joined our family we found out he had a severe case of hip dysplasia. With everything we've gone through after finding out, Figo has been nothing but helpful and life saving! Thank you so much for being there when we need you most, for making the process so easy, and for having such amazing policies and still not price gouging!

My wife and I purchased a Figo policy the same week we brought our first puppy home. Unfortunately for our little guy, the first 4 - 6 months were tough for him, experiencing virtually every common illness a dog may suffer from, even having to be rushed to an emergency veterinary hospital at one point. Without our policy, the vet bills could have been a massive weight to carry. We've been so thankful we chose Figo, especially making the investment in their best product offerings. Figo has kept our puppy covered, and we never fear when walking into our vet.

My dog, Khaleesi, became very sick last June & required 2 weeks of hospitalization. We were very fortunate to have purchased an insurance policy from Figo. I found it very easy to submit my bills & documentation online to Figo & my claims were processed very quickly. I highly recommend Figo to all my friends. Khaleesi's bills were very expensive & it would have been extremely difficult to cover the cost of her medical treatment without having pet insurance. I can't thank Figo enough for making the process so easy during a very stressful time for me. My Khaleesi is a very special part of our family, & Figo was there to make sure she received the top-notch treatment she needed. Thank you from my heart! We are extremely grateful to be part of the Figo family!

Figo is the best pet insurance company. Their customer service is excellent, claims are processed extremely fast and they offer a wide variety of plans to meet your needs and financial aspects. Monthly premiums are the absolute best around.

After much research when I first adopted my kitten I opted for Figo for coverage due to their reasonable rates and good coverage options. I knew policy costs would slightly increase over the duration of my time with them, however what I did not expect was for there to be a complete change in coverage and cost. I have been paying for a policy with 100% reimbursement after a $250 deductible and $14K annual benefit, which is now being altered to a $10K annual benefit, $1000 deductible, and only 90% reimbursement for MORE than I have been paying for the past two years.

Switched to Figo two years ago because of their reasonable non-annual rate for my 6 yrs old dog. This year we took him to ER for a good treatment of medicine and also a surgery to relieve his pain for a total $4000+. All claims I filed was declined because they assumed that was a pre-existing conditions. Tried to get a reasonable response but the reply was perfunctory. So if you have an aged pet and want to have a responsible insurance company to cover your bill, better not Figo.

Signed up my older dog and cat last year and was very impressed with the rates and customer service. Reimbursement times were processed in a timely manner. Out of nowhere I was notified in July that my renewal rates for the same coverage would be over double what I was paying. Was told the same spiel they’ve been writing on this site after every negative review (have a new underwriter with better track record, blah blah blah). I ultimately chose to pay the higher rate but things just went downhill from there.

Figo pet insurance provides excellent customer. Once a bill is submitted, it is paid with 3-4 days. And my reimbursement goes directly into my checking account. I recommend Figo to anyone who asks me about it!