Figo Pet Insurance

My Lhaso Apso is 11 and has had some problems in the past but I thought I would give it a try. After only having the insurance for 10 days my dog began bumping into furniture so I knew she had to have something wrong with her eyes. Called a specialist to have her checked out and she had two detached retinas which caused sudden blindness. This was on the 11th day. Sent in claim and it went in review. Several blood tests were ordered and I had those done on the 14th day. Both claims denied because there was a 14 day waiting period. Ok makes sense, no problem!

The claims department at Figo make every excuse to deny your claims. They will drag your claim out over the course of several months, force you to appeal, and then deny it. I highly recommend going with Nationwide pet coverage over Figo. We had a much better experience with them with one of our now deceased pets. Nationwide paid out claims promptly and without the painful experience that we have experienced with Figo.

Figo has turned down every claim I've submitted due to "pre-existing conditions" despite my cat not having the pre-existing condition. They will scour the medical record for anything even remotely related to the claim in the past and declare it a "pre-existing condition". They lied and changed their story multiple times as to why the claim was denied. They will make your life miserable in the hopes you just give up on the claim. Garbage, scam of a company. Don't waste your money.

This is the fourth pet insurance I have dealt with. Figo is by far the best out there. You might pay a little higher premium, but when you file a claim, they pay lighting fast without any hassles. They are fair and always helpful. The Figo app makes things so easy. A big high five for Figo. Thank you to Figo!! Without you my sweet Lexie could not the care she needs. I am so grateful for/to Figo.

Figo Pet Insurance has so many exclusions you will be lucky to get any of your claims covered. I purchased pet insurance for accidents, injuries and unexpected illnesses. I submitted $4,500 in claims and received ZERO in reimbursement. Have tried to contact for clarification but have not been able to get anyone on the phone. I spent hours downloading and collecting all the information they requested. There are better companies out there. Do your research and don't waste your money.

We enrolled our two miniature long haired dachshunds with FIGO health coverage 2 months ago. We were very please with the ease associated with the enrollment process. The web site and app is fantastic. Unfortunately after several weeks, one of our dogs needed care and treatment for a sore back. We filed the claim with all the paperwork from the Vet. I would have expected a quicker decision. We'll wait and see. Claims processing is an important feature of the coverage and one of the reasons we switched from Trupanion to FIGO.

We love Figo! I Always feel at ease knowing that my fur babies are covered by Figo! Even if it’s just for follow up shots Figo always helps out with the bills. I recommend getting insurance for your pets to everyone. It’s so worth it!

I have not had to file any claims yet so I can’t speak on that. I had a bumpy start with Figo but we got it sorted out and all has been good. I do really like their app, it has so great information and it’s a great place to keep all of my dogs' medical records and to even find and connect with other dog owners in my area. Hopefully I won’t need to come any claims but I have peace of mind that my dogs is protected.

Great communication at all times. A little pricey but has been worth it so far. We have made our deductible 2 years in row….So we have gotten some money back. Did compare prices before we bought. New policy members get a discount at Costco…

This is an excellent company with exceptional customer service, great pricing, and superb technology (a pet cloud). I highly recommend Figo Pet Insurance for all your pet insurance needs. You won't be disappointed, especially if your furry friend comes down with cancer.