Nationwide Pet Insurance Reviews

Always easy to submit a claim and fast response to when claim is submitted and fast reimbursement!

I am extremely satisfied with your new quick claim turnaround time. You have streamlined the amount of waiting time to 2-3 days which is amazing. Thank you for always creating ways to service your customers!

This is the worst insurance. It’s not even insurance. It’s just a scam. Through my employer. I paid about $500 a year. They have multiple classes of deductibles that they sort your claim into so that you will never reach the deductible, and therefore never be reimbursed. If anything emerges that your pet has, they can also just go ahead and consider it a pre-existing condition, retroactively, rewrite your policy, and then not pay out for that either.

I was so thrilled to receive payment so quickly after putting in my claim for my cat. The claim was so easy to do and made it easier on taking care of my sick animal. Thank you so much.

Nationwide continues to provide incredible customer service and pet insurance coverage at a reasonable rate. They helped us out numerous times with coverage questions, reimbursement inquiries and general inquiries. They process claims super quickly and their representatives are extremely knowledgeable and courteous. Highly recommended.

I love Nationwide. My almost 7 year old has been with Nationwide for all this time and has been a great boon to my ever pup Kimba! It feels great to know you have Nationwide on your side literally! Carol

I am not happy with it at all. I have not received one penny from them because of the extent of information they want from all sources long before I applied. They will not call vets directly to get soap notes and I have difficulty getting them on my own. I will be cancelling as soon as my new insurance kicks in.

We secured whole pet/whole life + wellness insurance for our dog when he was a puppy, and the coverage was pretty comprehensive and extremely useful until the end of this past year, with reimbursements being quickly mailed to us. My dog is now almost 11, and we recently filed a claim via the website/app, as always. We then received a mailing saying that this policy was “no longer active,” with no explanatory details.

I have had this insurance for 10 years, since my cats were young. It was good insurance, until it wasn't. I planned to keep this insurance for the lifetime of my cats. Then, Nationwide decided they didn't want to operate in Florida anymore because it's too expensive for this huge corporation. Now I have to find replacement insurance with another company for two senior cats with conditions that developed during Nationwide's coverage that *would* have been covered if Nationwide didn't pull out of Florida, but now won't be covered by my next plan as "preexisting conditions", just when I needed the insurance the most. Beware, do not sign up for this insurance because they just might decide your state is too expensive next and your pet's most important conditions won't be covered. Adding insult to injury, they denied my final claims.

Nationwide dropped my dog after 11 years. They did not give me the option of picking another plan. My dog has a heart murmur, skin allergies, gets ear infections and had bladder stones. She will not be able to get another plan with another carrier because she has all of these preexisting conditions. I would not recommend anyone get this pet insurance.

It's very easy to submit a claim. A few clicks and it's done. The review is quick too. You get an email letting you know it's been processed. The check comes in the mail in no time too. No complaints here. Just log on to your account. File a claim by following the steps. Very simple to do.

I have had Nationwide Pet Insurance for all of my pets since 2017. They process claims quickly, whenever the need to use it arises and settle claims promptly. The staff, should I ever need to call, is always kind and professional. I sometimes joke that I got my pets better insurance than mine. I cannot recommend Nationwide pet insurance enough.

First of all, I need to apologize to Nationwide! I have been their customer since my furbaby was a puppy. Going to be ten next month (January 2026). While I have referred MANY people to them on social media on pet pages, people asking for insurance advice; I have never taken the time to leave a review on their website. My apologies! Nationwide has been extremely good with me. They are very easy to deal with. After an appointment, I scan the bill, upload to my account, fill in basic information and with 2 days, I receive 90 percent of the payment in my bank account!

As always you review my claims and boom, my payment is there. MacKenna has had skin issues this year, seeing a dermatologist, having skin test, now on her own therapy. She also had ACL surgery in October and is on the mend. Thank you!

Updated on 12/22/2025: They are dropping us. Now we can't get another company to insure our dog because he has a pre existing condition and he is 9 years old. I have been trying to reach a supervisor and nobody will call me back. I can't reach anyone. They told me that they are no longer carrying our insurance in our area. My mom lives down the street and they are still covering her dog. Nationwide just doesn't want to cover my dog because he is costing them money.

Always a quick process from start to finish with claims. Great company to work with!!! Highly recommended. I can count on Nationwide to have my pets covered when an emergency comes up and for routine visits.

I appreciate Nationwide, I have them for my pets dog and cat, thank God for them that I am able to keep both pets in good health as the rising costs of vet care can be expensive. Never a problem with them.

Nationwide dropped my plan as soon as my dog got sick! I had seen other reviews saying Nationwide is great until your dog gets sick then they drop you and sure enough that's what happened to me. I paid increasing premiums for five years and then my dog got glaucoma and had a bunch of claims and then my plan was "discontinued" at renewal. They offered me another plan at nearly double the rate for less coverage and they wouldn't even provide me with a written overview of the plan in advance. They could only give me the details verbally. And now I can't go anywhere else because then my dog's condition would be considered "pre-existing." They know I'm forced to stay with them at their outrageous prices. Shady company!

I refer everybody to Nationwide pet insurance. I actually can’t imagine considering the health issues that dogs get these days not having insurance. It’s imperative and nationwide has the best plan that includes Medical, Holistic, Functional, Supplements, etc. I highly recommend nationwide for pet insurance.

Thank you for your 24/7 access to a video call with a Veterinarian! It is so reassuring and comforting to have my dog's information already on file and notes on her condition, at the time, along with the progress, when on the phone with the Vet. Every veterinarian I spoke with took the time to explain and look at my dog to see her symptoms. I appreciate all the follow up emails as well. I am so happy to have this feature on my insurance. It's the best feeling to be heard. Thank you.

You guys are a horrible insurance company that is only out for yourself and profit but since my pets have had insurance with you for years and have pre existing conditions now I’m stuck with crappy insurance. If I could talk to me from years ago I would tell me to avoid you at all cost.

I have had this pet insurance on my 3 animals for over 15 years. And the handling of claims has been excellent. However, my pet has been cancelled after all this time by Nationwide Pet. I am very disappointed and upset with this move. Now that my pet is in his senior years the company has decided to eliminate the policy without discussion.

My dog is 8 years old. He has had, I've had Nationwide since my dog was 9 months old. When I adopted him, he had been insured since he was 3 months old. I transferred his policy from his previous owner. Last year, I received a cancelation notice then a reinstatement notice with an additional $100 a month added on. This October, I received a second cancellation notice stating as of January 26, 2026, Judge would no longer be insured. They now have left me in a predicament when it comes to insuring him with another pet insurance company because of his age and preexisting condition. So much for honoring, keeping your pet insured for the life of your pet as long as you pay the premium.

Filing the claim for the most recent vet visit for one of my cats was very easy. The turnaround time for the reimbursement was only 2 business days which was great! I would highly recommend Nationwide for Pet Insurance.

I am very angry and upset about how much of a scam Nationwide Pet Insurance is. I have had my dog enrolled in Nationwide Pet since she was 3 months old. She is now 4.5 years old and was cancelled off her pet insurance because of her age and the amount of claims I have submitted. We probably submit about $1K worth of claims a year and we have now been cancelled. A "new" coverage was offered that was almost 3 times the amount of premium and had a maximum coverage and smaller amount percentage of coverage. This is so wrong that you could just get canceled for actually using your insurance. So they want you to pay them the premium and never use it. I am beyond upset and I am going to figure out how to get on the class action lawsuit.

I have had this pet insurance company for many years. Filing a claim is very easy online and the claims are handled quickly. They also send you an email telling you what the status of your claim is. I have also had to call a couple of times and their phone service is very friendly and understanding. My only downfall with this company is the expense. I know insurance of any kind always goes up, but still I wish they could make their rates more reasonable (maybe a senior discount, loyalty discount, Veteran discount, etc.).

If it were not for the fact you have cancelled my insurance for the second year in a row I would give 5 stars. I have had my whole health plan for 9 years. I went with your company because you stated and you still state, "We are there for the life of your puppy." Well, my puppy is now 9 and has some medical issues and when I need you the most and after paying premiums for 9 years, you have cancelled my policy. I can no longer get insurance for my puppy due to pre-existing conditions. You state you cancelled policies based on cost, yet you continue to offer the same policies and continue to state you are there for parents and puppies; how disappointing that you have and will continue to do this to families.

I've been with Nationwide since 2018. I am glad I have this insurance for Bella, just like humans, they also need to be protected. They are the best with claims and answering the phone with knowledgeable reps who are also polite.

Excellent customer service. Expensive coverage but well worth the investment peace of mind. Have been with Nationwide for 20 years as VIP and later on Nationwide Had every one of my dogs covered with Nationwide at birth.

As much as I hate to, I'm giving Nationwide a 1 Star Review DESPITE my experience with them being very good throughout the years I had my pet insurance policy with them. At the time of this review My policy is up for renewal in two days and I will not be renewing, I have switched to a company called Prudent, and we'll see how things work with that company. Nationwide discontinued Whole Pet With Wellness in 2021, and at the time the grandfathered those of us who had the policy prior to 2021 in, and promised they would never take the policy away as long as we keep renewing, and keep paid on the policy every year.