Nationwide Pet Insurance Reviews

Nationwide dropped my plan as soon as my dog got sick! I had seen other reviews saying Nationwide is great until your dog gets sick then they drop you and sure enough that's what happened to me. I paid increasing premiums for five years and then my dog got glaucoma and had a bunch of claims and then my plan was "discontinued" at renewal. They offered me another plan at nearly double the rate for less coverage and they wouldn't even provide me with a written overview of the plan in advance. They could only give me the details verbally. And now I can't go anywhere else because then my dog's condition would be considered "pre-existing." They know I'm forced to stay with them at their outrageous prices. Shady company!

I refer everybody to Nationwide pet insurance. I actually can’t imagine considering the health issues that dogs get these days not having insurance. It’s imperative and nationwide has the best plan that includes Medical, Holistic, Functional, Supplements, etc. I highly recommend nationwide for pet insurance.

Thank you for your 24/7 access to a video call with a Veterinarian! It is so reassuring and comforting to have my dog's information already on file and notes on her condition, at the time, along with the progress, when on the phone with the Vet. Every veterinarian I spoke with took the time to explain and look at my dog to see her symptoms. I appreciate all the follow up emails as well. I am so happy to have this feature on my insurance. It's the best feeling to be heard. Thank you.

You guys are a horrible insurance company that is only out for yourself and profit but since my pets have had insurance with you for years and have pre existing conditions now I’m stuck with crappy insurance. If I could talk to me from years ago I would tell me to avoid you at all cost.

I have had this pet insurance on my 3 animals for over 15 years. And the handling of claims has been excellent. However, my pet has been cancelled after all this time by Nationwide Pet. I am very disappointed and upset with this move. Now that my pet is in his senior years the company has decided to eliminate the policy without discussion.

My dog is 8 years old. He has had, I've had Nationwide since my dog was 9 months old. When I adopted him, he had been insured since he was 3 months old. I transferred his policy from his previous owner. Last year, I received a cancelation notice then a reinstatement notice with an additional $100 a month added on. This October, I received a second cancellation notice stating as of January 26, 2026, Judge would no longer be insured. They now have left me in a predicament when it comes to insuring him with another pet insurance company because of his age and preexisting condition. So much for honoring, keeping your pet insured for the life of your pet as long as you pay the premium.

Filing the claim for the most recent vet visit for one of my cats was very easy. The turnaround time for the reimbursement was only 2 business days which was great! I would highly recommend Nationwide for Pet Insurance.

I am very angry and upset about how much of a scam Nationwide Pet Insurance is. I have had my dog enrolled in Nationwide Pet since she was 3 months old. She is now 4.5 years old and was cancelled off her pet insurance because of her age and the amount of claims I have submitted. We probably submit about $1K worth of claims a year and we have now been cancelled. A "new" coverage was offered that was almost 3 times the amount of premium and had a maximum coverage and smaller amount percentage of coverage. This is so wrong that you could just get canceled for actually using your insurance. So they want you to pay them the premium and never use it. I am beyond upset and I am going to figure out how to get on the class action lawsuit.

I have had this pet insurance company for many years. Filing a claim is very easy online and the claims are handled quickly. They also send you an email telling you what the status of your claim is. I have also had to call a couple of times and their phone service is very friendly and understanding. My only downfall with this company is the expense. I know insurance of any kind always goes up, but still I wish they could make their rates more reasonable (maybe a senior discount, loyalty discount, Veteran discount, etc.).

If it were not for the fact you have cancelled my insurance for the second year in a row I would give 5 stars. I have had my whole health plan for 9 years. I went with your company because you stated and you still state, "We are there for the life of your puppy." Well, my puppy is now 9 and has some medical issues and when I need you the most and after paying premiums for 9 years, you have cancelled my policy. I can no longer get insurance for my puppy due to pre-existing conditions. You state you cancelled policies based on cost, yet you continue to offer the same policies and continue to state you are there for parents and puppies; how disappointing that you have and will continue to do this to families.

I've been with Nationwide since 2018. I am glad I have this insurance for Bella, just like humans, they also need to be protected. They are the best with claims and answering the phone with knowledgeable reps who are also polite.

Excellent customer service. Expensive coverage but well worth the investment peace of mind. Have been with Nationwide for 20 years as VIP and later on Nationwide Had every one of my dogs covered with Nationwide at birth.

As much as I hate to, I'm giving Nationwide a 1 Star Review DESPITE my experience with them being very good throughout the years I had my pet insurance policy with them. At the time of this review My policy is up for renewal in two days and I will not be renewing, I have switched to a company called Prudent, and we'll see how things work with that company. Nationwide discontinued Whole Pet With Wellness in 2021, and at the time the grandfathered those of us who had the policy prior to 2021 in, and promised they would never take the policy away as long as we keep renewing, and keep paid on the policy every year.

It makes me feel great knowing that I have my furry friends insured, and Nationwide Pet Insurance has been a breeze to work with. I just had to take my dog (short haired yellow lab) in due to "out of blue" he started vomiting, and would not stop - every 1/2 hr or so, I took him to my vet, they were able to give him 2 shots that stopped the vomiting - and after lab tests, etc my bill was $491.00 - I submitted my bill and will be getting a check back for 403.00. Their portal makes it super simple to submit invoices. I recommend them 100%!!!!

I am very pleased with Nationwide Pet Insurance claim process. They have a very intuitive website as well as helpful, by phone assistance. I have been with Nation Wide for over four years for my animal.

It is 7 years I have Nationwide pet insurance for my rabbits. All over the years, they an unbelievable increase of the price from $11 to $70-80 a month, especially for old rabbits with $250 annual deductible, but the annual refund for everything (except wellness) was 70% of the veterinarian invoice until $10.000 per year. Well, now Nationwide replaced this policy with a very poor one: only 50% of the veterinarian invoice until $3000 annual refund for illness but they kept $250 deductible. On this way they will penalize small/exotic pet to prioritize dogs and cats. With this big change, people will be discouraged to adopt an exotic pet from a shelter. Very very sad and disappointed!

Very easy to upload claim. Quick response in processing claim and paying claim. Can use all our efforts and energy for caring for our Bailey who had surgery after a torn CCL in her rear leg. I am so glad we purchased this insurance when she was a puppy.

I cannot say enough good things about Nationwide Pet Insurance. They have been a consistent source of support for me and my dog, who truly means the world to me. Recently, she needed a life-saving surgery, and without Nationwide, I would not have been able to afford it. Thanks to their coverage and care, she was able to get the treatment she needed, and I still get to enjoy every precious moment with her. Having pet insurance is one thing, but having a company that truly stands behind you during your most difficult times is another—and Nationwide has done exactly that for me. I am extremely thankful for this company and what they do for pet owners and their beloved companions. They’ve made a huge difference in our lives, and I wholeheartedly recommend them to anyone considering pet insurance. From the bottom of my heart - Thank you!!!

At first, Nationwide provided the best coverage option for the lowest price. Everything has gone well over the past 5 years that I'm with them. However, now they are increasing their premiums to almost double what I used to pay. The animal hospital made an error on the amount of the invoice they emailed me, and I was automatically accused of fraud. Since then, everything is a fight to get approved (even prescription food that my dog has taken for almost all 5 years). They've become so unprofessional and now a complete rip-off. A year ago, I would have recommended Nationwide to everyone, and I have recommended many in the past. But now, I say anyone is better off elsewhere. You can save money and get treated better.

Nationwide has made filing a claim easy and the paperless option allows for compensation to be delivered quickly. I highly recommend them for your pet needs. They have different coverage options that fit any needs. I have been with them for ten plus years and recommend them to all my pet loving friends.

I bought Pet Insurance hoping that I would never need it but my Princess has had quite a few health issues that I was very thankful for Nationwide Pet Insurance. I have found that submitting my invoices has been exceptionally easy and your payment response has been incredibly fast. I recommend your insurance to pet owners. Just to say I have been very happy with Nationwide Pet Insurance.

Nationwide is an insurance that I highly recommended at one point for pet coverage! The plan I had I was grandfathered in and they weren't offering again! Now they have removed it from us also! Not ok

Nationwide would have received a 5 star review from us, had it not been for our most recent experience with this Company. At a time in our pet’s life when we needed financial protection the most, the dropped our plan…. Our pet has been covered by Nationwide for 9 years (since a pup/the only carrier that we have ever used). We have been loyal customers. He began having some medical issues in recent years. These were expensive yes, but we never abused the coverage. Not only was the cost of our comprehensive coverage increased, but the Company sent us a notice that they no longer would write our existing plan and instead offered us a “less expensive “ plan with notably reduced coverage benefits.

Purchase pet insurance immediately when we brought home our rescue. The coverage is excellent, claims are processed quickly, money is sent directly to our bank account and the customer service team is courteous and helpful. The added benefit of Vet services 24 hours came into play and was amazing!! It gives us peace of mind knowing our pet is protected 24/7. Highly recommend Nationwide.

I have had a good experience with Claim processing, but the cost of the insurance has increased astronomically. 20% increases every year has made it unaffordable, so I will now need to drop it and any other insurance I get now will list everything will be listed as pre existing.

I started out with VPI (which eventually became Nationwide) in 1993 - 32 years ago. I have insured 5 dogs and my son has insured 4 dogs with them. I have recommended the insurance to everyone I know who owned a pet. I purchased the "Whole Pet with Wellness Plan" for my dog when I got her at 1 yr old. She is now 12 yrs old. It was expensive - last year's premium was $4522.59 - but you get what you pay for. I had the $250.00 deductible with 10% co-pay. They have always covered everything and I had money in my account within 4 to 5 business days. I received a non-renewal letter when the policy was about to renew. The "replacement policy" is an absolute joke! You "CAN BE" reimbursed "UP TO" 50% for "ELIGIBLE" expenses.. "CAN BE"? Maybe, could be, we'll see? "UP TO 50%"? 20%, 30%, 10% who's deciding? "ELIGIBLE"? Sounds extremely ambiguous to me!

Nationwide Pet Insurance is an excellent product that I recommend frequently. It's also something that you hope you will never need. My plan covers his vaccines, checkups, illnesses and injuries at 90% after a $250 annual deductible. There are other plans to suit different needs, You never plan on catastrophic illness or injury, but that is what happened to us. The day before he turned 3, I learned that Henry, my Labrador/Husky, likely had osteosarcoma. Tests eventually came back positive and he required an amputation and ongoing chemotherapy.

I would give Nationwide 0 stars. I have had my babies insured for over 8 years. Promised my Whole Pet with Wellness would not be cancelled. Now they have downgraded from 90% unlimited after 250 deductible down to 3,000 limit for illness. I have a cat who has been insured since he was 10 weeks old. He is now 6 and has IBD which he will have the rest of his life. Prescription food of only $100 a year is now covered. That is one bag of food. One. Stay far away from Nationwide. They don't care about your pet or their promises. Unethical.

Roxy is undergoing Chemotherapy for cancer. Her having such a responsive insurance provider has been vital to our managing the cost of treatment. The 90 percent coverage with the whole health wellness plan is simply fantastic. Thank you for such quick processing and handling of our claims.

I have coverage for my 3 dogs. The eldest Piggy, has Nationwide whole pet and wellness insurance. It is amazing and I'm so glad I got it when my puppy was brought home. She is now 9 years old. So glad she is always protected with insurance.

The claim processing procedure online is very easy. You fill out a short form, attach your vet bill and you usually receive your refund within a week. There have been times I have received a refund in a couple days. Nationwide offers great insurance coverage for all 3 of my dogs. I am very happy with them.

I truly wish I could leave negative stars. My sweet little dog is in advanced heart disease and has multiple ER visits a year, along with tons of vet appointments and medications. After raising the cost astronomically every year for the past 7 years, they are now canceling his insurance and giving me insurance that barely covers anything. Late-stage capitalism wins again. I'm so sick of this country and if I didn't love my niece and nephews so much, I'd be gone. I have no choice but to accept their terrible replacement insurance because he is 12 with preexisting conditions. I'll be cancelling ALL of my other Nationwide policies. Not that there is such thing as ethical, user-prioritized insurance of any kind in this god-forsaken country, but at least it will be satisfying to cancel my auto, home, and renters!

Was good until this year (2025) where they increased premiums by 40%, reduced reimbursement level by 10% and completely stopped covering my 12 year old dog's prescriptions pet food with no other options for coverage other than cancelling the plan. I would not recommend this to anyone.

I am totally disgusted with Nationwide Insurance overall. We’ve had five dogs on nationwide insurance over the past 20 years and after all of this time I get a letter canceling Halia’s insurance effective September. I understand to no longer offer a specific plane however to cancel a customer after 20 years of payment on multiple dogs is horrible business. Our two newest pups are on a different plan due to you no longer offering the plan our other 5 dogs are on but to outright cancel us is terrible. I will be sharing with everyone that asks us about pet insurance not promise nationwide you're not a customer you're a number.

Heartless and cruel. I had three dogs, all insured by Nationwide. I lost Lucy two weeks ago after three days of hospitalization. All my insurance refunds have gone back to my bank. Always. Nationwide directly refunded my bank for 7/22 and 7/24 hospitalizations, but for the 7/23 hospitalization they decided to issue me a physical check. That was 7/28; it’s now 8/13. So unless they sent it by carrier pigeon they didn’t send it at all. And I’m due over $500 for that day’s hospitalization.

I am very grateful to have this insurance to help with my cats' care. Making sure they stay well is a high priority. When they are not well and when the bill comes, the stress can compound the situation, but knowing that I have Nationwide to help, is a relief. The plans are accommodating and the claim process is easier for them than for my own!

I have had Nationwide Pet insurance for three years. Very disappointed, the Pet Insurance pays little and goes up every year. It’s going to up almost $300 this year. When I really needed it only paid $600 of a $1700 bill. Not worth it in my opinion.

🚨 Attention Pet Owners! 🚨. Beware of Nationwide Pet Insurance. After nine years of loyalty, consistently paying my premiums in full, Nationwide abruptly eliminated my policy—with no option to grandfather it in. Despite my long-term commitment, they offered no meaningful alternatives or consideration for existing customers. Instead, they’re now pushing a “modular” plan that sounds flexible but is far less comprehensive. Coverage is fragmented, and many essential treatments and services are either excluded or come at an extra cost. It’s a downgrade disguised as an upgrade. If you're shopping for pet insurance, read the fine print carefully. Loyalty doesn’t seem to matter, and you could end up with a plan that leaves your pet vulnerable when they need care the most. 🐾 Protect your pets. Protect your wallet. PetInsurance #NationwideWarning #ReadTheFinePrint #PetCareMatters

I’m so very thankful I have my pets covered by Nationwide. The process of submitting a claim is very easy and the turnaround time is always prompt. Ciara had some unexpected problems found on her routine visit, so her follow up care may start to get pricey. Insurance is definitely worth it!!

This company’s customer service and communication is awful. I had them for 6 years and they did not communicate a problem with my account that caused the loss of my insurance right at the moment I needed it most. I spend thousands of dollars over the years for coverage for them to not provide the services needed. Please find a different company and avoid this one.