Consumer Complaints and Reviews
I bought RC Urinary SO for my dog who went through surgery to remove bladder stones he had developed. My vet recommended I start feeding him food specific to this issue toeinsure he doesn't develop more. After shopping all of the possibilities I chose RC. Within a week of feeding him this specialized food he developed a terrible skin irritation with scabs forming all over his body. He was quite uncomfortable to say the least.
I immediately stopped feeding him this food and looked closely at the ingredients of the food and the first ingredient is corn. It is to my understanding that most dogs are allergic to corn. It was my fault because I assumed a dog food of this quality and price would contain protein as its first ingredient. Don't assume and read labels is what I learned. I shouldn't have to say but dogs are the ancestors of wolves and their diet should be mostly protein and definitely not corn or wheat.
Fed RC German Shepherd for 3 years. Upon the 3rd year our GSD's health began deteriorated daily: serious immune system disorders just as any human would from poor nutrition (allergies, dull coat, and excessive mites through deep layers of skin, ears, etc.) You could not touch the poor baby, his skin was in so much pain. We then switched to a raw diet and, emergency visit vet meds to boost healing, cleared most of his issues. He was gaining healthy weight again, pranced happy as a puppy, and enjoyed his new lil sis Pom we added to family. Common knowledge, a weakened immune system derives of a poor gut - bad nutrition.
We were relocating and in the hustle, had to suffice with Dept Store Pedigree during the move, but ordered RC once again about a year later (1- 30 bags 1/18/2015 Order #**), until then, and all seemed basically fine. GSD's food dish is elevated, but he loved his lil sis, our new addition to the fam, and would actually give her a piece of his feed as she hopped and bounced trying to reach bowl. (So cute!) By 3rd day feeding Royal Canin GSD food, we thought an unknown neighbor had to have poisoned our GSD though we could not see how since he never left yard, much less my sight; retiring early, we were home with them all day.
In 5 days, GSD lost 15 of his 135 lbs (he's a powerhouse), would vomit food and/or pure stomach acids continually, suffered continual run of pure liquid diarrhea, and finally nearly collapse. Then I was hit with an OMG ta-da connection: our Pom puppy had started throwing up everywhere along with all the other exact same symptoms. I remembered GSD couldn't resist giving her a kibble or 2 during meals but no more. Piecing this together while racing to emergency vet hospital when GSD finally collapsed, I inquired. They gave no opinion but agreed this was suspicious so no more RC.
I called company, they took info off bag claiming it was not outdated but fresh. I asked about a change in ingredients and they denied. I explained the undeniable evidence, they blew me off. I thought well, ok, I am throwing these 2 bags away but informing chewy.com, our supplier. Fig'd I was crazy, so I ordered 3 new bags RC GSD feed 3/2/2015. GSD was very sick within hours, and on day 2 he sneaked his lil buddy Pom a piece that she ran like crazy to down before I could stop her.
By day 3 I had called the company again and they never even made an effort to release info, refund the feed, or express any form of empathy towards the now undeniable and obvious truth that the food was killing our pets. They also refused to contact our very concerned vet who agreed to go into detail with her diagnosis. Our furbabies survived through heavy doses of various painful injections, and a several oral medication regimes. There were 4 phone calls to Royal Canin, USA altogether and the final person told me that yes, they had changed the diet - to a more stable chicken that extended shelf life of the feed. Me? "click" ... I'm done. Now we only experienced this with their famous GSD feed, but well ... never ever ever will we touch Royal Canin feed again. GSD loves his raw diet, is happy and healthy as a new pup. It's hard to raw feed, but he has saved my life twice and our son's life also - a priceless companion.
Yesterday I bought the Royal Canin cat food for sterilised cats made in Poland. My cat has been throwing up all over our place after eating it. Food poisoning I suspect as I read many reviews from professional breeders who have even lost some of their little ones due to food poisoning from this pet food.
After much research, chose this for my dog due to ingredients and was also recommended by my vet. For the specifics I needed for him, this was my best option to ensure I could keep my dog as healthy as possible.
I found this brand of dog food to be excellent for my Maltese. We have had Mikey since he was a puppy and he was diagnosed with diabetes a couple years ago. Royal Canin is a great product. My dog loves it! Mikey is now blind but still gets around and does not tire of Royal Canin for diabetic dogs. We just love him!
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When I got my Puppy at 3 months, she had already been eating Royal Canin Dog Food. The Dog Food is bagged according to the Breed of your Dog & your Dog's age. On the bag is the recommended measurement, according to your Dog's weight, to be served & how many times a day. My Chihuahua has enjoyed her food & never rejects her meal; she always looks forward to her feeding. I do not give her any treats but if I think it's warranted, I give her 1 little Kernel which she thinks is great.
I was recently discussing dog food with my neighbor. She found out her dog has a lot of allergies. I went home to look at my ingredients and was in complete shock. My 2 pups are on the special vet weight management dry food. The first ingredient listed was powdered cellulose! How is this healthy? I went to their website and they try to explain way why their by-products in the food are so much better. Here I have been feeding my dogs this ** food for 3 years spending hundreds of dollars on what I was told by my vet and the website was a healthy food. I am sick to my stomach. I feel like both my vet and Royal Canin is very misleading and misrepresenting their product. Somehow this brand is recognized by the AAFCO. I think they should revisit this company.
When I tried to post my comment I was denied. The site indicated that there was profanity present in my review. That was absolutely untrue. So they managed to keep my 1 star review from being posted about their product. So I have provided a copy of the review I attempted to leave: After a slow two week transition to this food my 13 year old cat suffered his first seizure. The seizure lasted from the time I discovered him suffering at 5:30 am until the emergency vet gave him a sedative - about 20 minutes of pure hell. My cat was diagnosed with diabetes 7 years ago. I was worried the seizure was due to low blood sugar. But the test run by the emergency vet said his blood glucose was in the normal range for a diabetic cat.
After reading reviews on Consumer Affairs and other sources I am worried that this food was the cause of the seizures. The comments posted about soy based pet food have been scathing. But the diet was recommended by my vet to treat the inflammatory bowel disease my cat was diagnosed as having. There was no improvement in his condition and then came the seizure. I wish I could take him off this food and try something that is grain free. But I chose to say goodbye to him instead. I have no way to know for sure the food triggered the seizure. So I am posting this comment to urge you to think long and hard before making this purchase.
I received my beautiful kitten Sandy, and being naive to required animal nutrition and such, she was on IAMS kitten formula. When I brought her to the vet to check on her brown teeth, they recommended right away to go on Royal Canin Dental. Fine. Your veterinarian tells you to go on a specific diet, you listen. As she got older we always bought dental because that's the diet she was prescribed to be on. Around 6 years old, she started peeing on mine and other's beds in the house. It was unnatural behaviour, so we went for a check up. Of course, like many others with animals on Royal Canin, a bladder stone resulted. She was switched from dental and went on the SO formula. Did not help at all and she wouldn't stop barfing. Anyways, surgery was required to remove the stone. I am just happy that she wasn't more seriously sick and she is better now being off of Royal Canin.
Please if your vet recommends Royal Canin, know that it is just for the money. A true diet for cats, and dogs too, is not animal by-products with a bunch of crappy gluten rice fillers. Working in the pet food industry has opened my eyes and realizing all of the better brands out there. Please do not feed your cats and dogs this brand, it is just a money making company and they do not care for your pet's well-being.
I almost had a coronary when I found out that this product contain soy protein isolate alias msg! Is it to make them eat their crappy food with gmo grains that may kill them before the msg does or is it to make them drink more water to get you off the hook for urinary blockages? Don't bother talking to the company. They couldn't care less. It is just a business to them and to hell with your cat.
My cat had bladder stones about six years ago. The vet was able to clear them out with medication and avoided surgery, but told me she had to be on RC Urinary SO for the rest of her life. Everything was fine until the most recent purchase. I bought a bag on 12/22 and started feeding her from the new bag on 12/23. By the morning of 12/24, she was vomiting every single time she ate. She could not keep anything down. We have now switched her off the food and she is able to eat and keep it down. I don't know if they have recently changed their formula or what, but please, do NOT feed your animals anything from RC. I don't know if the vets are getting kickbacks for prescribing it but please research anything you feed your animals. It's heartbreaking to know my cat is sick because of something I did.
I took my dog (a 18 lb mixed chihuahua/terrier) into the vet earlier this week because I suspected he had tapeworms. The vet said that his discomfort the night before might also be a sign of a gastrointestinal blockage - and said that she wanted to put my dog on a new food immediately (with no switching over) to help with any blockage just in case. So she pulled out Royal Canin Gastrointestinal high energy. My dog normally eats Acana Wild Atlantic and that has made his coat glorious, his backward sneezing gone, etc. His poops by the way were normal all this past week - he only vomited a worm up once and pooped what I believed to be worms.
So I gave him his worm medicine with this new food - seemed to be okay - his poop was solid. Come day 2 though - he has violent diarrhea, grey and explosive projectile, his entire snout was swollen on one side, and he has tufts of hair coming out of his skin. I put him on chicken and rice but the fact he had only 1 can of this and his symptoms were so severe - I'm so upset. DO NOT give your dog this. It is poison. I trusted my vet and now my dog is sicker than he has ever been before.
My 4 year old cat has been diagnosed with urinary tract infection since being a kitten and as such, has to eat food that is supposedly designed to accommodate this challenge. The vet has several brands, but Royal Canin was singled out by the vet as being the better. We balance his diet with a combination of wet and dry products, either 50/50 mix or, as we do now, wet food 4 times a day (3tbsp) with a dry food bin there for him to pick at when he fancies.
Now here's the problem and no end of calls made to Royal Canin has a fix for what is in my opinion, a serious problem. The 165g. can of URINARY SO discolours within 2 hours, smells terrible within 6 hours, is rancid within 12 hours, even when placed in the fridge and locked inside a vacuumed container with all the air sucked out by a FoodSaver machine. The response desk at Royal Canin admitted the problem, but offer fixes such as: take out of can and place in glass dish or SS dish to no avail.
The product instructions state that one should cover and refrigerate remaining in can. I have tried this product on 6 different cats and they all turn their nose up after 8 hours storage. My best tomcat won't even approach the dish once he gets a whiff of the stuff when placing on the floor. It cost a second mortgage to buy this crap as only half the can is ever eaten. Any suggestions because it seems that all brands associated with Urinary Tract Diets are the same, yet the regular commercial food from pet stores stays fresher lasts a lot longer than the stuff available only from vets.
Royal Canin is a great food. My dog had been on many foods before but only liked Cesar's, as most small dogs do, but then she got sick and I had to get a prescription Royal Canin (two different types) and she loved them. I highly recommend this product. It is hard to find the prescription brand, as you do need a prescription from your vet for this food. I would give Royal Canin even if she hadn't been sick. Wish I knew from the beginning.
We gave this to our older kitty when she needed to have some wet canned food to supplement her diet. She loved it. Her favorite flavors were Oh My Cod and the chicken option. It helped give her extra nutrients and water when her kidneys were taxed. Although she passed, we also give it to our two new kittens and they love it too! The ingredients are easily tolerated and they like the flavor. You can find the product at your local grocery store. We actually order cases of it when it's on sale and it keeps nicely. Because the cans are smaller the content is not wasted.
I fed both my 5 yo adult cat and my 4 month old kitten Royal Canin at the veterinarian's recommendation. Boy was that a mistake. My kitten ended up losing weight and having diarrhea. My adult cat ended up hospitalized due to nonstop vomiting and diarrhea. They've started recovering now that they're off Royal Canin. Something in it is poison to them. So disappointed. This is very scary and alarming.
Our 3 year old 70 lb dog was overweight and had always had digestive problems. We tried many foods. Our vet suggested Royal Canine Satiety. The very 1st day we watched an amazing change. All the digestive problems disappeared. We didn't even have to mix their old food like usual for a break in period. Both dogs loved it. We only have to feed probably a 3rd as much food because of the nutrition, so we are probably even on the extra cost on food alone. Then there is the 13lb weight loss in 6 months that we could never accomplish before. She is at 57. I saw all the bad reviews. WE ARE HAPPY Campers!!!
This product should have a LARGE skull and crossbones on it. I lost my cat to this horrible concoction they refer to as food. First of all cats are carnivores, they are NOT and should NOT be fed a cow's diet, meaning corn and corn gluten should NEVER be used in their food (especially when corn is one of the highest allergies in cats). My cat was mega healthy, he got a blockage that was corrected and the vet prescribed this nutrition-less nightmare to my cat and he was dead in a month. And just in case some "vet tech" comes on to tell me there's a number of reasons my cat could've been ill (where generally that could be correct), it isn't in this case.
I was a vet tech and I know (apparently) more than my present vet, because as a vet they should KNOW what they are prescribing. Apparently the profits outweigh the quality care. This food is WAY overpriced to boot. Purina urinary formula is almost the exact same formulation, so for those hell bent on killing your cat you can do it cheaper. Where my experience has been with their urinary formula, when you read other reviews it seems to be a common thread throughout that this brand is overpriced garbage. Buy at your (and your animals) risk. A side note: I have 2 other cats who also started vomiting on this food. Once pulled off the vomiting has stopped.
I have been feeding my youngest cat RC Duck formula for about six months or so now. She was on it due to my vet's recommendation, after my cat began licking and pulling her hair out. Could have been dietary allergies or nerves, not sure which. She started out well, but I received a can from the vet's (in a full case) that was bent. When I popped it open, it was COMPLETELY covered in disgusting mold! I was horrified. Other cans in the case were dented too.
Contacted Royal Canin, and the company was totally nonchalant about it. They did NOTHING to remedy the situation. I gave them all the pertinent info re: case, batch number, etc. They didn't even offer to replace the case, which I spent $75 bucks on, at $3 per can!!! Unreal. Oh, and my cat started puking the week I found the moldy can. Coincidence? Perhaps, but still very disconcerting. My cat's already sick, don't need to add infected food to the mix. :( I'm going to start looking for another brand to feed her.
My female miniature poodle had bladder stones removed surgically and was put on a diet of Hill's multipurpose C/D. I started feeding it to my Yorkie and he was eating it but the kernels were large and I thought I would try the Royal Canin. They did not have the small dog so I fed him the large regular SO. He started vomiting and getting loose stool. I took it back to the vet and they ordered the small bite. While I was waving for the small bite to come in I switched to Hill's again with no problem. I picked up the small bite when it came in and the Yorkie got loose stool then diarrhea and vomiting. Last night I took him to emergency because of black stool. He was diagnosed with blood in his urinary tract. There was no signs of parasites and they did blood work which looked normal. The vet put him on special medication for a week. I suspect that the food has caused the problem and after spending $240 I am taking the food back to the vet.
We have used Royal Canin for years until a recent purchase of dog food. My pug is not the same, she started off with diarrhea one week and now vomiting the next week. We took away her food and started her on bland food, chicken and rice. She started to introduce her normal food and after her vomiting again she is refusing to eat any food. We have never had any issues until this month. After reading all the reviews I am terrified for my dog.
We had one cat who had a urinary blockage and the vet suggested we start feeding him Royal Canin S/O wet and dry. We were told that it would be fine for both cats. The first case of wet food was fine but the second had a different consistency, almost as if they changed their processing. After being on the food for just over a month, our second cat became extremely ill, constipated and throwing up. We took him back to the vet and both attending vets inquired to any recent changes in diet, acknowledging that such a change could be the cause of his potentially deadly issue. He was so backed up that sedation was required to help clear him out. Needless to say the poor thing has never really recovered.
Follow-up research of Royal Canin Urinary SO has found that severe, debilitating constipation, such as what affected our cat, is a common issue in both dogs and cats. Reading all the other consumer complaints, I find it irresponsible for any vet to recommend RC food. My vet has sent RC my complaint, my invoice and photos of the bag of food we still have (not using of course). The vet had been told by RC that there have not been any complaints to the company about this product. This was the first, and that my info has gone to their consumer relations department. To date I have not heard anything from RC directly. I would suggest everyone here who has had issue with RC contact them directly.
My cat recently was found to have crystals in his bladder. I paid over $1,000 to have a vet insert a catheter and watch him for a couple days (levels associated with his kidneys were high so they kept him for a couple days), take blood tests etc. When picking him up, the vet recommended he be on Royal Canin SO Urinary food. I bought cans of it since that was also recommended. I just started him on it yesterday and last night he threw up and had diarrhea. I am concerned since from now reading reviews, it looks like the symptoms are the same across the board. As of today, it looks like he might be blocked again. I am wondering what action I can take. I am planning to talk with the vet. If my cat needs additional treatment, are there lawsuits I could pursue?
I have a miniature schnauzer/Cross Yorkie, as well as a Minpin cross chihuahua. My schnauzer was diagnosed with cancer. Mammary gland tumor. She had surgery to remove it and I have to watch as it supposed to come back. My other dog's right leg has been shaky lately. I was petting him last night and felt a lump under his chest by the leg. I am nervous now about what it might be. Just thinking if he has cancer too. What are the odds of both dog growing up on Royal Canin food and getting cancer. Which is why I started looking at these sites.
My boyfriend has been feeding his dog Royal Canin German Shepherd formula pretty much all her life. She has been doing good on it until recently. I know that GS suffer from different skin disorders but she was at the vets and they said she was in perfect health! I honestly don't think so. She has been scratching herself nonstop even though she has no fleas. Her potty business does not seem normal at all and she seems hungry even though she is eating the recommended amount that the manufacturers state to feed her. I told the vet about this change and they said just to keep her on the food and she will be fine. I don't think so. So I changed her food to Rachael Ray's Nutrish and she stop scratching the 3rd day she was on it.
She did really good on the other food but then my boyfriend bought the old crap again and she has started back to scratching and now she is biting herself too!! She will wake up in the middle of the night to clean herself but the more I watch her, it's not to clean but to get her skin to stop itching. I do bath her once a month with a special shampoo to help her but it's short lived when she eats this stuff. All I know is that this is the last time I'm feeding her this crap. She is going back on Nutrish this weekend. If you think paying top dollar means top food?!? You are so wrong. You are only paying for a label and that's it. The food is cheap and full of fillers. Don't buy this food for your dog or cats if you love them. Do your research before you change the foods for your fur babies.
I have been feeding my Cavalier King Charles Spaniel Royal Canin dog food, supposedly engineered specifically for this breed of dog, for nearly a year now. He has gained weight to the point that he is now a fat dog. I had looked for the ingredients on the bag before, but dropped the ball, not realizing that the reason he was gaining weight was directly related to the food he was eating. I cut out all treats, thinking that was the problem; I limited his intake of food; and, finally, I had to look online to find the ingredients of the food itself (I did not find this information on the bag). What I realized was this: the manufacturers engineer their food for Cavaliers so dogs will have a shiny coat and so their propensity for suffering from heart problems will be addressed - supposedly - and that's the only thing these people have to say about their product.
I researched on several occasions what the best foods would be for my dog, only to be confused until I found an article that seemed to be a clear explanation. According to this article, the ingredients in the Royal Canin product I was feeding my dog were the absolute WORST ingredients that could be fed a dog. Just yesterday I bought a product that seems to be best suited for my dog - Merrick's No Grain Healthy Recipe Dry Dog Food.
There are children who live near me who love playing with Max. Just the day-before-yesterday one little boy said this to me: "The last time I saw Max he was little; now he's fat. How did he get that way?" That was it. No more Royal Canin for this dog. And when I went to the store where I bought the new food, the clerk told me that she was surprised how Royal Canin could charge such exorbitant prices for their product (Royal Canin costs about 2 1/2 times as much as high-quality dog foods), and get by with it. In any case, this has been my experience with this brand of dog food, which I consider a ripoff.
Both cats stopped eating, started bloating, vomiting - their entire digestive systems shut down. Both required expensive emergency intervention and hospitalization. "River" had to have emergency surgery and almost died. When "Greta" starting showing the same symptoms, we rushed her to the emergency clinic and because they caught it earlier, with motility drugs and hospitalization - Greta avoided surgery. We spent over $10,000. During the surgery, the vet opened River up and completely drained and cleaned out her system. River's system - stomach, intestines, etc was completely backed up - the fluid/feces/stuff was absolutely "putrid". River's urine tested positive for E.coli.
The vet felt the cats had ingested something that caused the emergency. They are indoor-only, we drink the same water they do. The vet said the most likely source was the Royal Canin food. Greta has recovered, but River did not. In spite of the surgery and hospitalization and months of follow-up care, River died in September 2016. She was never the same.
Here is the info: Royal Canin Gastrointestinal Fiber Response dry 8.8 lbs. Open bag UPC 3011148428. Some additional info: BO-01209 2900 411603024483 3 1603 20015 479. From the bottom of the bag: BBD/MA 03292017/CAD 29MAR2017 15272020 RCR 04:25. I submitted a complaint: Your initial Pet Food Safety Report, ID **, was successfully submitted on 12/13/2015 4:26:15 PM EST to the FDA, and it was issued an Individual Case Safety Report Number (ICSR) of **. Royal Canin refused to provide QC test data from this production run. Their test procedures and data are all proprietary. They were not interested in testing the food I have left over including the sample I froze at my vet's recommendation. They allowed me to file a claim which was of course denied.
This was so heartbreaking, we found a lost kitten wandering in a parking lot in Manila, and we were feeding it lactose free milk for 3 days. It was coming back very strong, had a vet check up, everything was great. We bought some Royal Canin kitten milk formula, feed it to him and within 4 hours the kitten started looking all weak, like won't wake up. The kitten put its paws to rub its eyes twice and then just stop breathing and never move again! I'm going to take this food to a lab, and have it tested. It just seems so obvious that a happy playful healthy kitten that was feed this and died very soon after is NOT natural.
I have a 3-year-old Labra that has been on Royal Canin since beginning. We did not had any problems with the food at all till now. The dog's coat, hair, skin and general health have been well. We bought a 12 kg bag of Royal Canin in Aug 2016 and ever since we fed it to the pet he has been suffering from skin problem. Initially we could not understand the reason but today I noticed that the food is infected, having visible fungus and small insects. I immediately rang up to the shopkeeper but he suggested to take up the matter with the company.
When contacted a security guard picked up the phone and suggested to call again on TUESDAY as reportedly the office is closed on Saturday, Sunday, and Monday. I am yet to get a response from the company but I am pretty sure that this time the food has not been packed with due care and precautions. The following series of numbers were written at the bottom of the bag 19/01/217 0614FR02 FR30-006-004 16021046RCA.
We bought a new bag of Canin Urinary SO for small dogs. Within 24 hours after opening the new bag she had diarrhea. We noticed the color was different and the pellets were smaller. Took the dog to the vet and he took her off the food for a few days and now she is starting to get better.
Royal Canin Pet Foods Company Profile
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