PetSmart Reviews

PetSmart appears to have no concern when it comes to complaints submitted to them, even when those complaints are officially processed by their own Customer Service team. After weeks of trying, and three different request numbers assigned, still not a single response from their management team regarding an incident at a Phoenix-area store. Given the company's top-to-bottom lack of professionalism and disrespect for longtime customers/volunteers, and their apparent disregard for concerns about adoption center animals, I have concluded that they are not worthy of my business. I also recommend that others find a different pet store in which to spend their money; preferably one that treats people and animals with decency.

I have a 4 yr old American Eskimo mix dog. She is hyper and excitable. She has only been to a groomer once. She was an independent groomer and was scared of the dog since she gets upset. I have not tried another groomer until now. I chose Petsmart because it is a big name chain that should employ competent people you trust. I made the appointment online and received a confirmation text to remind me.

This is unbelievable, we took our little hamster there because he was getting a bald spot. They said the standard procedure is to give us our money back so they can pay for whatever cost to have him checked by a Veterinarian, otherwise we would have to pay for the medical consultation. We agreed to received the money back on a gift card from PetSmart in order to have him checked by the vet. The next day we called PetSmart and they said they were running a fungus test on him and they said "we have to give him a full treatment and sell it back to us". After 3 days we called them and they just said "we are so sorry we have bad news. We lost your pet". What kind of unprofessional careless animal store is this??

Sunday October 10th, around 10:30 am. I was in the grooming salon booking a nail trim for my dog. It was busy, it was loud. And I understand that. In the last grooming station on the right hand side, I witnessed a young groomer with short black hair and glasses. Speak to the animal that she was grooming in loud berating tone. "STOP" "QUIT" "REALLY". The dog was anxious and moving about. I saw her shove the dog twice. I also witnessed her grab the dog and pull his hair out. Her action made the animal yelp. The other groomers all turned and looked and chose to do nothing to help the groomer or the pet. I canceled my appointment, left, reported the situation to the store manager, and also to the Manager of Banfield.

I had my animal micro-chipped at PetsMart last year, a year later I received a flyer from HomeAgain. They screwed up the owner's name, and now they are not getting back with me about fixing the issue. PetsMart won't help; they say it's Banfield Animal Hospital's problem. Banfield Animal Hospital says it's HomeAgain's problem. I'm going to have to sue these A-holes over this... They just don't care about animals, or their owners. My only recourse may be to have the chip surgically removed, and never shop at PetsMart again. If you have had your pet microchipped, you should verify that they didn't screw it up, or you may never see your pet again, if your little buddy is lost. Sad PetsMart doesn't care.

Your store located 5883 Poplar Ave, Memphis, Tn. 38119 was out of a type of cat food. I asked an employee to check to see if he had any in stock. He came back and told me it was not in stock and didn't know when it would be in. There was a bulk package containing the type of cat food I was looking for plus 2 other types, which were in stock on the shelves. I asked if I could open the bulk package and removed all of the cans of the type of cat food I was looking for? He refused saying under no circumstances could he open the bulk package unless I would buy all of the cans contained therein. As there were cans of the additional products on the shelf, I asked why he couldn't open the bulk package, removed all of the cans of the product I wanted and put the remaining cans back in stock?

The store in west KENDALL, Florida, stopped honoring competitor coupons. The floor is always dirty from the day before. There is ground in poop in the sidewalk at the front entrance.

I took my dog to PetSmart to get a haircut yesterday at 1:30 at 75 Gunns Rd unit 10. When I picked him up his head and tail haven't been cut. I had asked her when I dropped him off that I wanted him cut a quarter inch from head to toe. She even asked me "even his face?" So when I picked him up she said "this would be better for the winter." I told her "this is not what I asked for." She kept saying this would be better. Not happy. When I went to fill out the survey the code to punch in is faded on the receipt, so I couldn't complete it. It's funny that the receipt is all clear except the survey and to get a coupon. Thank you.

My dog got very sick from a bad batch of Blue Buffalo dog food. There are over a 1000 complaints on the internet. When I approached PetSmart with the complaint and returned the dog food I had previously bought from them I was told that the food would be restocked. I was horrified and asked to speak with a manager. I didn't want any other animals to get sick. The manager told me that unless there was a formal recall of the item they would continue to sell it. Shame on you PetSmart! You claim to care so much about animals and so I am shocked. I will buy my dog food elsewhere, thank you!

I have been taking my dogs here for several yrs. and I have had a few problems. My first grooming was with the Grooming manager and I had to return to have it redone because the cut was so uneven. Then I found a groomer that I liked so I thought I could deal with them. Today I did a walk in service after looking online to see what I wanted. I went in and they said that they couldn't figure out which service I wanted so I explained in detail what the website showed and that it was $20.

La Jolla San Diego - My dog spent one night and did day camp at this location for $50. When I picked him up there was dog poop on reception area and when my dog came out he really smelled. I just paid &90 to wash my dog at different PetSmart and now within a week my dog is smelling like dirty bathroom. People were all nice and friendly. I think manager should be more astute so that place gets cleaned up.

I made an appointment for my Boston Terrier to get the "top dog plus" grooming on Saturday September 19. I dropped her off @ 11:30 and was told it would take about two hours and they would call me when she was ready. After four hours, I went into the grooming salon and asked about her. At first they couldn't find her in the "system" - grooming salon manager went into the back and said they were finishing up with her. I paid the $47.00 and took her home. Took her to the house and then went and ran some errands. That evening I noticed her nails hadn't been done nor had she been bathed.

I purchased 4 fish guppies. Within 2 days all my other fish started dying. I contacted the store. They offered new fish. I asked what the fish had so I could treat the rest of the surviving fish. They said they had no knowledge of any problems with the fish. I went back today to get antibiotics and they told me not to waste my money. I am super upset watching all my fish die.

Been taking my 4 yr old Yorkie since a puppy to get groomed at PetSmart. I've been mostly happy with their service until now. The new groomer did a really bad job - very uneven haircut. I'm so upset. $52 not worth it! Didn't notice until I got home!

Horrible treatment to the dogs! We took our poodle to be groomed to be shaved and he returned with 3 cuts that are now cutting him! When we called to see what we could do about it they said they weren't responsible even though it is obvious that the cuts were done when grooming. We were specific about what we wanted and they did the opposite. When they gave us our dog he was shaved to the skin. THEY SHOULD BE MORE CAREFUL with the dogs because that's their job!

I took my pomeranian to PetSmart in Terre Haute IN to get groomed several times. Every single time I have to explain to them that her previous owners neglected her, leaving her back legs underdeveloped. So she can't stand for long. They always say they will add it to her notes. Never gets done. They usually do ok with her regardless. However, this past time, I explained this AGAIN. I returned to pick her up. The groomer said "I couldn't groom her back legs. I don't know what's wrong with her but she doesn't want to stand up." So yet again, I told her about my dogs problems. She said "well we aren't even supposed to groom dogs who can't stand up anyway." Okay fine but everyone else is always able to groom her and hasn't mentioned that. But they don't have to worry, that was the last time I'll be taking her there. I'm not going to pay full price for my dog to be halfway groomed by a girl with a crappy attitude

I went to buy 4 dwarf African frogs on Sept 5. The girl that help me was so rough trying to net them. My previous experience has been that they are gently caught by hand but she used the net to trap them and I'm sure in doing so injured the frogs. Once she put them in the bag it started to leak so she transferred them to another bag by dumping them all at once and they both hit the counter and each other. I said watch out and the other girl watching her told me she's new here. Well what I ended up bringing home is 2 dead frogs and one that has a limb injury.

I dropped my 5 pound Maltipoo off for grooming. They told me she would be ready in 2 hours. Get a phone call 3 hours later and they tell me she is next door at the vet and needs one stitch. They needed my approval. Needless to say I was furious. The vet on call happened to be her vet. She had to be put under anesthesia and got three stitches, not one. I felt the person who called from the salon was unfeeling, very unfeeling, like it was nothing. So now I have a dog with three stitches in her leg and is half-groomed. Also have to be inconvenienced to go back to have stitches removed.

Took my poor lil dog for a nail trim at this place and I regret every minute of it. I dropped off the dog for literally 5 minutes. I left her there while I went out to pay. All of the sudden, I heard my dog crying and screaming. When I looked over, I saw the groomer talking to her co-workers. I finished paying and ran back inside to get my dog. On the way to the car, my dog was running and shaking. She just wanted to get out of there. When I placed her on her bed in my car, I saw blood all over it. I was in shock. I went back in, spoke with the manager and she said that the person who took care of my dog had just started.

We took our dog in to be groomed. We had a 12:45 appointment and wasn't finished until 5:45. They kept stopping to do other dog's nails. They didn't even have an appointment but they did them. My mom said something about it and they said it was store policy that they have to do walk-ins first. We don't think that is a good policy, should be the other way around. They should have more people working if that is their policy. There was only two workers there when we were there.

My mother and I have been taking our Yorkie to this PetSmart for grooming for about four years now. Normally, Rainbow or Erica takes very great care of my dog. They are sweet and accommodating which is what kept us coming back. But, last Sunday will be the last time PetSmart gets our business by us and our dog. We were about a few minutes late to the appointment, and apologized to the groomers. However, two new girls, Brenda and another lady, begun to scold my mother in front of me like a child. She was very disrespect, got smart and told me that she was not seeing my dog. Her words were, "We've dealt with you before and you and your dog do not belong here!" in front of other customers. My fourteen year old brother videotaped her rant. I told her that we don't have time for this and immediately sought out a higher up.

They have item in stock on the website, so I order online and then the item is not really in store. They took my money from my gift card and tell me to wait 2-3 business day then the money will be refunded... I look now and the item is still available in stock. One star is still too much!!! Now tell my cat to wait with piss 2-3 business days....

Today August 23 my dog got hit by a car But was still alive. It happened right in front of the store. So it was 6:05. Of course I'm screaming and crying. But I went and asked a man who work at PetSmart to help me. He told me "We close at 6. We can no longer help you today." My puppy of 12 weeks was dying. He told me no. I had to sit there and hold my dog while she was gasping for air. The man just kept refusing to help me. Me being only 16 years old and having my dog dying in my arms and this man will not help me is horrible. PetSmart is the worst company ever. I will NEVER shop there again. Just because you closed 5 minutes ago, doesn't mean you can't help.

Beware of the groomers at the Bell Road Petsmart in Glendale Arizona. I took my mini Aussie to get her groomed and two hours later I returned to find a lame, injured dog. No explanation from groomer Kayie, other than she said my dog was hard to handle and mean. The dog is only barely a year old. Aussies are not known for having a bad temperament. I had to take my dog to an emergency vet center since it was a Sunday and it cost me several hundred dollars to find out the dog had a strained left shoulder. I contacted both the manager of this store and corporate office, and one month later nothing. I plan to never use Petsmart again.

Horrible customer service. Employees do not care about the pets in their store and do not even try to come to solutions when problems arise. My puppy spent the day at Doggy Day Camp yesterday. We've had good experiences with PetSmart before, even having our puppy stay two days with the hotel a few weeks ago. After his first stay, we heard great things about his stay and we were very happy with his experience there. However, as we went to pick him up last night, we were informed that he was no longer welcome at puppy day camp because he wouldn't go in his kennel.

Had our pomeranian groomed. They did a horrible job. He has scattered bald spots. It's been a month now and the spots they shaved bald are not growing. They did give me my money back but they keep trying to get me to bring him back. They say their staff has extensive training. I don't see how this is possible.

I went to PetSmart in Holland Sylvania, Ohio to buy a guinea pig in February 2015. When I got him he was very scared and acted as if he has never been around humans. It is now August of 2015 and I try to socialize with him daily but he still acts scared but is getting much better. Guinea pigs absolutely love attention and PetSmart gives them none. I'm very disappointed and will not buy another small animal from them again. As of today my guinea pig love to show off and poses for the camera. He is absolutely terrified of males though and I'm starting to question why.

I gave my 70 pound german shepherd female Sentry pro yesterday. A couple hours later she was chewing her tail and would not get up and walk. She almost seemed like she was paralyzed now. I put it on her for a preventive. In Michigan we've had fleas and more ticks this year cause of all the rain we've had. Mind you I've been a dog groomer for over 25 years so I'm a little embarrassed that I tried this product. I gave my dog a bath 3 times last night with dawn and gave her Benadryl last night as well. That's when I read all the reviews that other people's dogs had similar or the same side effects as my dog. She slept with me and all night she was very agitated. The only thing that made her feel better was me rubbing her neck. Which is not her normal behavior cause she normally gets hot on the bed and will jump off. Then this morning I had to pick her up off the bed.

I took my cocker spaniel to get groomed today and I was specific about what I wanted. I wanted his long hair trimmed but still look like a cocker with long hair. When I picked him up they SHAVED him to his skin!! He looks awful! We had to buy him a shirt to hide the horrible haircut he received.

The employees are very stuck up and rude. My boyfriend and I were going to adopt a cat and we had chosen one that sheds a ton. We asked if we could look at one with shorter hair and the employee told us if we had any problems that she isn't comfortable letting us adopt. Isn't comfortable???!!? We hadn't even told her what was wrong yet!!! After that my boyfriend and I talked for a minute and I assume she told the other employees about her "problem with us" because they completely ignored us and basically refused to help us. This was the PetSmart in St. Cloud, MN. We will not be going back to any PetSmarts after this.

My sister took my sister to PetSmart in Apex to get groomed. The appointment was at 7 so she got there early. When she arrived they said they messed up the schedule. My dog returned with cuts on her ear and chest, and probably other areas I haven't seen. I'm never taking my dog there again and I don't recommend it at all.

A woman by the name of Amber was extremely rude at the PetSmart located on Reisterstown Road in Baltimore County, Maryland. I would not recommend anyone to go to that location. I had a carton full of food for my dog and put everything back after essentially being insulted by this employer. It was clear this woman did not care about how she treated or spoke to customers. I asked this woman for assistance with a particular dog food and her response was "look it up" and "figure it out." I asked another questions about the food. She said, "I don't know, read it and find out." Both times she was very impertinent and disrespectful.

LaVista Road, Tucker - Took my 17 month dog to the groomers and now he is acting very strange. On examining him I noticed some redness around his balls as if he was shaved too close. He is now constantly biting his paw, shaking his hind feet when he is laying down, acting very scared and whining loudly. He runs under the bed and hides. I know that something happened to him.

Both of these PetSmart are not kept clean and the smell inside is awful. The store in Rocky Mount has a smell that makes my stomach hurt. The entire place needs top to bottom cleaning. The store in Virginia, Potomac Yards Alexandria is just as bad. The managers there do not take to complaints well. The manager saw me the other day and had very little to say. Over the years my dog got a terrible case of fleas costing us into the hundreds (cleaning rugs, exterminators, huge vet bills, family flea bits/doctors, medications); we took our dog there for grooming about three months ago and there again fleas. This place needs a complete overhaul. It stinks and is infested with fleas.

08/09/2015 Took my two small poodles for haircuts. Arrived at my appointment at 8:00 am. I was their first customer and this was my dogs' second time being groomed by what I believed to be professionals. I was told they would call between 3 and 4 hours. I went back to the store at 12:30 they still weren't finished so I watched through the window which they weren't aware of. What I saw was the groomer trying to make my dog stand by pulling on his lower jaw. When that didn't work she took the harness and lifted him higher and still continued to pull on what little hair he had. These dogs are both under 10 lbs. I could see he was shaking. She became frustrated and took him into the back room where I couldn't see at this point so I went into the grooming room. She came out with another dog and preceded to work on him, That's when they noticed I was there to pick them up so another groomer brought them out and something was said.

I will NEVER shop at PetSmart again!!! You choose employees with anger management issues! I was told by an employee a couple of weeks ago to check the cat litter before purchasing as there has been dirty cat litter from your brand of litter. Today I was told by another never open a bag again! In front of other customers! How humiliating!!!!!!! So, I will spread the word as I am also in sales and make sure they also switch stores! Your pricing has also gone up and you have now lost another customer! Maybe this is why your stores only have a 1 star rating!

Look, my dog isn't injured or killed like multiple other people out there dealing with PetSmart, so I should be thankful. But my Yorkshire Terrier was completely shaved! I have been meticulously taking care of his coat for years and it was almost touching the ground. I don't know what part they didn't understand about, "trim him up just like always" but apparently they heard, "Shave all his hair off so I can see his skin." I AM FURIOUS!!! And, to top it off, the groomer had the audacity to say we told her to do it!! Seriously! DON'T USE PETSMART TO HAVE YOUR DOG GROOMED! Unbelievable!!!

On July 30th, 2015 I took my 4 month old Leonberger puppy for a nail trim at PetSmart Bluffton, SC. I was very specific that he was not easy to clip nails, that he was large but still a puppy and fragile. The groomers assured me he would be properly assisted. I left him there for 10 mins while I did some shopping for other pet needs and I went to pay for the nail clip. When my dog was ready to be picked up I asked how he did. I was told, "He didn't do good. HE WAS ALL OVER THE PLACE. IT TOOK TWO OF US TO HOLD HIM DOWN." I took my dog and left. Walking to the car he was slow and seemed tired and I placed him in the car. When I took him home, he had trouble climbing the stairs and was limping a bit. I thought his paws are just sore from the clipping. He slept for an hour when he woke up his limp was worse.

We purchased a leather leash for our new dog from the PetSmart in Clackamas, Oregon in early June of 2015. We ended up using the leather leash very lightly, maybe a dozen times, because we found the retractable leash, also bought from the same store at the same time as the retractable leash, be more convenient. Also, the retractable was better for my wife because our dog, a Pitbull Mix, is very strong and the flexibility in the retractable allows for more give when he suddenly lunged at squirrels and birds. Ironically, the retractable leash we bought broke within the first few weeks, and we were able to return it for store credit towards a bigger sturdier retractable leash.

Horrible grooming and customer service. Or rather, no real service at all, and rude grooming manager. Bad living conditions for the animals there, too. Grooming's manager is so rude and she doesn't have any experience about grooming and she just wanted to shave all kinds of dog. My dog is a (shih tzu) and I asked them for good grooming but they told me we can just shave and if you want for brushing you need do yourself. They cut his foot and made him silly dog and she told me, "If you are not satisfy you can go another place!!!" They do not care me at all because they are busy and they do not want take a time. I never come back there.

My pet was recently lodged at PetSmart Hotel in Bethesda, Maryland for an extended stay. Upon my return, I discovered my pet had not been permitted to relieve itself for over a day; my pet had lost significant weight, etc. I will never return to this place of horror.

This is what PetSmart Willoughby OH did to my dog today. And it took 4 hours for them to do this. They actually sent her home like this. I am so angry. They did not try to make it right.

I have recently moved to California from Oklahoma, leaving my dog behind with my family until I could come back for her. I was unaware that my family took her to PetSmart for vet assistance, she went in for a procedure that involved using anesthesia, and not only did they give her the anesthesia, they failed to check her with precision, which later on resulted in death. I lost my family dog, my baby of 7 years. Because of the lack of knowing how to properly do their JOB. Of course I feel spiteful and angry, I want justice for my family, my friend, my dog. And that's what she was to me. Believe that this fight isn't over, I will fight for her.

We have a ten year old dog and have been taking her for grooming at PetSmart most of her life. We always purchase the Top Dog Package and always were told this included anal gland emptying and tooth brushing. After each visit we were told our dog did well and her teeth looked good. No issues were noted. There have been 3 or 4 groomers we were very pleased with but they each left the company. The last two times we had the same groomer who was recommended by the salon. The first experience was ok.

I took my girls to be groomed on a Friday simply because they needed a weekend appointment. Found out later this was to incur an additional cost. When checking in I was asked for any info. I reminded them, as this was not our first visit, that one of my girls snaps & will try to bite. No comment from Ashley. An hour later I was called again by Ashley, to come pick up my dog they would not groom her. I went to pick up my girls. They had bathed the other one only. I would not make 4 trips to the store so I asked for both since I was called to come. They promptly made out a BILL for weekend rates, bath, anal glands, ear cleaning for $26.99. The only thing they did was a bath!!! Upon calling another store I found this out. There is no price for a bath only. In my opinion good customer service was not practiced by anyone in the grooming salon or store. I was given a hard time by all.

Beware of PetSmart Wilmington NC new center. Dr. dropped my dog off at PetSmart groomers on July 9th 2015. Got a phone call in 20 min that he had a serious injury. No one could explain what had happened how my dog nearly got his leg cut off. On July 13th I received a phone call from the general manager. He explained they had an extremely sharp broken piece in the tub. I asked to see pictures of the broken object. They said I was not allowed to. My baby dog was in so much pain, no exercise for 10 days.

The associate at the front desk at the Petsmart at Alliance Center Ft Worth was very rude. I went in to get my dog's nails trimmed and the very first thing that came out of her mouth was "Are you the lady that called?" I replied no that I needed to get my dog's nails trimmed. She asked for my phone number then informed me that his records were not current. I responded that I had taken them in several times previously. She then went on to ask me "well did you get them done here?" I stated "no at the vet's office." I then asked "could I just get his nails trimmed?" and she stated NO!

When calling to ask a simple question regarding the establishment, I was met with a very stingy man named AJ. Upon asking my question, AJ insulted my intelligence and made a joke in poor taste on my behalf. Lesson learned: keep your questions to yourself if you don't wish to be attacked by employees. PetSmart since has lost my patronage.

I took my 2 dogs to the PetSmart in Northville, MI on Haggerty Rd. I made an appointment a week before. When I got there the place was packed, but they told me I could pick them up around 12:30. I dropped off at 10 am. Two baths and nails is all we needed. When I arrived at 12:30 they said they are not done yet, it would be around 2 pm. I asked them if they have even been worked on yet and they said yes, just baths and they are drying the nails. When I came back at 2 pm they were super stressed, dehydrated and damp. They had sat in a cage all day and just got bathed and barely nails cut right before I got there at 2 pm. Also, no one took them out to go to the bathroom all day. When I called the manager she said she was sorry and wanted to call me back after she talked to the groomers. She NEVER called back!!! Groomers at pet stores are the worst... be warned.

Recently at a petsmart I observed two really big things that stand out as massive red flags. Number one, they had bearded dragons in a small cage less than 10 gallons big with 6; 4-5 inches long lizard in there and they were all piled in one corner mouths gaping open panting. It was over 100 degrees in there enclosure. I told the employee in the area who said "no I didn't know it was that hot" and then proceeded to do absolutely nothing about it. They also had NO WATER. That insane.

We had recently adopted/re-homed a 7 1/2 yr old Cavachon. We were told she had anxiety issues, specifically if she was crated. So when I made the grooming appt. I asked if they could accommodate her being groomed without being confined. They said they would but there would be an additional $11 charge (bringing the total for a bath & groom up to $51). I wasn't especially happy with that but didn't feel like I had a choice to avoid trauma to the dog & a (possibly) annoying situation for the staff (if she barked & carried on). When we returned to pick her up she was tethered off in the corner of the open salon area, sitting out of the way & quietly.

Went to grooming department in the Old Troy Pike store. I was there about 30 minutes to clip my dogs nails which didn't get done. First it was full (5 people grooming pets), I was the only customer in reception waiting to be signed in. They sent for someone, she looked me up and then requested rabies records for both dogs. Told them I have groomed them before in Centerville Store and also they assisted Day Camp at Weedfire, records should be on file. Then 2 other customers came in and since it was a very small waiting area dogs started getting a bit aggravated.

I will never even walk in to a PetSmart again after my experience there. I took my morkie dog to get him groomed at Abbotsford be location, dropped him off they told us when to come back to pick him up. When we arrived back to get him they said he'd be another hour. So we waited there not knowing why it's taking so long, (I now know it's so their vet could look at him) pick up my dog. I then pay for the grooming and am told nothing.

Inverness Store Hwy 280 groomers were rude from the beginning. When we arrived there, at least 5 groomers standing around. Said due to us being late, they would have a hard time finishing the dogs. We arrived at 3:20 they closed at 6:30. Told us we needed to be back on time. Wasted at least 10 minutes on a lecture. Within 10 minutes of leaving the store, we got 3 phone calls with problems. One of the dogs was cut while being groomed. End result, we picked up dogs without them finishing the dogs.

I recently purchased a PetSafe underground fence system from my local PetSmart. My old system was acting up and I was afraid the transmitter was no longer functioning. I had a difficult time finding an employee and when I did he was rude and not helpful. Finally purchased the system. When I got to the car the bag was ripped and there was no receipt to be found. I checked the parking lot and couldn't find the receipt. I decided since I purchased the product with "plastic" I shouldn't have a problem returning the product if I needed to. I tried plugging the system in and was still having issues. Ended up rewiring the entire fence and plugging in my old transmitter and it was now working.

I took a healthy older dog into PetSmart in Selma, TX and was returned a dog bleeding from his rear end and his rectum fully prolapsed within 24-36 hours. My vet gave me the choice of putting him down or neutering him. I went with the latter, which cost over $400... so far. So now my dog has two significant injuries to overcome. PetSmart management is refusing to pay the bills claiming a pre-existing condition.

My 8 year old golden retriever was attacked by a young German shepherd in the PetSmart grooming salon while waiting in line to check in. He did nothing to provoke an attack and did not fight back. He had to have two staples to close the bleeding gap in his muzzle. The waiting area is small, and crowded because there were several dogs waiting. PetSmart's reaction: "We are only a third party. We have no responsibility. It is between you and the other dog's owner." They should check their "duty to an invitee." My dog wasn't safe there, and I will never be back. I am writing this to warn other dog owners.

We made an appointment at Pet Smart because our regular groomer was on vacation. My husband dropped off our Irish setter and was asked would he like her hair cut to 1/2 inch "all over" and he said "no but an inch would be fine". We've had her groomed many times and according to breed standards as outlined in the book for groomers, she has had her haircut down to an inch and a half BUT never have the groomer's shaved off her side, leg and tail feathers. They were always trimmed but never shaved off completely with a poof at the end of her tail. PetSmart claims because we didn't tell them to scissor trim her feathers, that we have made the error.

My 30 lbs dog allegedly fell off the second level kennel at the grooming salon. They rushed him to the veterinary in the store which is Banfield. I trusted the vet's judgement and recommendations, but if I didn't take him to my vet for a second opinion, my dog would have died. It seems as though that was the goal for PetSmart, and that is disgusting! They admit it was their fault, however. They are going to cover the charges for the MRI that he is getting as well as his hospitalization. He might need surgery but they cannot assume full responsibility for it until their corporate vets take a look at my doctor's notes. My first priority is for my dog to surpass this to live a long, happy life. But I feel I have a case against PetSmart in general. Has anyone gone through this or have any kind of advice?

I called the main line to book for my dog for a short weekend stay. Everything sounded ok and I opted to get a few "extras" like nail grinding, and individual time for play and one on one. I got to the hotel and it was downhill from there. Wrong time, no vaccine info from vet, as promised, wrong phone # etc... I had to go home and get personal file on dog. Big inconvenience on my part. Said they'd resolve... Picked my dog up and charged full price without offering a discount for their screw up. NEVER, NEVER again will I take him there. He came out and was stressed and anxious barking and jumping. He minds my commands but I couldn't calm him down till I let the poor thing run in local dog park. This placed sucked.

I took my two dogs to be groomed at PetSmart at Mayfaire. I gave myself a 45 minute window to fill out paperwork. The two workers could not get the computer to accept any information. So they called the manager after 20 minutes. She then attempted to do it again. Another 10 minutes of my time. I asked if they had a backup plan for when their computers went down and they all looked blank. I said, "I will be glad to sign a paper that my dogs are healthy and I have left them for grooming and then I will fill out the computer paperwork on my return".

I made an appointment to have my dog groomed for 9 am on a weekday. Appointments are blocked every hour so I assumed my appointment would take about an hour and settled down to work. When I was told to pick my dog up four and half hours later, I was incredulous. Doesn't 'appointment' mean a mutually agreed time to perform a service? I was told there were several other dogs in line before mine (at 9 am!) and they would get to him when you got to him. This begs the question what they were doing the previous two hours with the dogs with earlier appointments. Look - either honor the appointment time or tell me when I book the appointment that it may take up to 5 hours to complete. Either way, I am not coming back.

Purchased fish from PetSmart, on the back of the receipt sell the fish back to them. However when I went to sell it back they said that they do not take fish back but you can donate them to them. How can they sell a fish to you and resell the fish? It seems to me that make it a double profit.

Doors opened at 10 am on Sunday morning 04/12/15. I was the first customer in. I turned down an aisle and fell forward onto my knees, elbows and wrists. I twisted my back/neck. Got up and was confused, looked back to see what I had slipped on. There was a bunch of water on the floor and a janitor on the next aisle with a bucket of water. I immediately went and told the cashier at the front. She said normally they are done by now. She would go check it out. I went to work the next day, left early because my back hurt so bad and I could not sit, went back to store and filed incident report. Next day went to urgent care and they took me off work for the week.

I'm embarrassed to say this is the second time the grooming service has butchered my dog. This time I'm not filing a complaint because all they do is comp your next grooming. I won't be returning. I made it clear to them that they need an experienced groomer for him because he is very old and I did not want him stressed out. After 4 hours not hearing from them I went back to the store and they were still working on him! I had to wait another half hour. Four and a half hours to trim my miniature schnauzer. That is not only ridiculous but stressful to my dog. The groomer turned out to be a teenage trainee. She just cut all his hair off saying it was a little matted which apparently means they are too lazy to properly comb him out - again ridiculous considering the $40 to $60 cost for grooming (plus expected tip).

In April my mom bought my 5 yr old son fish for his birthday. They were all on sale and healthy looking... Now I have had fish tanks all my life and have never had a problem with what I'm about to tell you... When we got the fish home and in the tank they were all swimming around happy. Then a couple of days later one of his Mollies starts to act funny and that night it died. Ok you wouldn't think it a big deal so we went and PetSmart replaced it but then more fish when we got home were dead and we replaced those... I even had the ph tested and it was good....

We gave this dewormer to our Dachshunds. Sentry worm x plus, a couple days ago. The next day we came in the house and found our little Sophie dead. She had lost everything in her body. We thought she had a stroke. But now our other little doxie girl is very ill and my partner is taking her to the animal Hosp in South Austin. I think she is dying. This stuff is toxic.... Now I read where other dogs have died or are very ill and cost hundreds of dollars in medical bills. Help I don't even have enough to cover the one on the way to the hosp bills. They are our babies.... What can I do... Help.

I call to set up appointment to have my 3 pound Yorkie groom. I had an appointment schedule at 11:00am on June 13 on the phone. She said they need a copy of her rabies shot. When I got to PetSmart I inform them that she had a disk issue to be careful with her back end but she is ok. I put her on the floor and she was walking and trying to get back in my arms. They were putting a lead leash on her and I stated that she will not walk on a leash. At that time they refuse to groom her because she would not walk on a lead leash. There are a lot of dogs that will not walk on a lead leash and that should not stop them from grooming a petite dog. It took me 45 minutes to get to PetSmart just to be turn down. I requested to speak to the manager of the store and she said she was a manager so I got nowhere with her. I even offer to have the vet to look at her and they would not agree to that either.

I have been buying the small chicken wrapped dental chew sticks. Suddenly they are unavailable at all Tucson stores. I decided to order them online. I call the main number and am told "If not available in your store you cannot order them." No answer to when they are available and how stupid can't order on line. I don't understand.

I took my dog, into petsmart to get groom. They in turn called me back to pick him up, because they said he was being aggressive because of other dogs being there so I had to pick him up with half of his hair cut on one side. I have never been this pissed off in my life, so I had to find another pet salon that would take. The new salon had no problem with him and they had other pets there. Petsmart you did me a favor, thanks to you I found a new salon for my dog.

I spend A LOT of money at the Medford, Oregon PetSmart and am in the store almost every week. I needed to leave a message for the dog trainer to reschedule our class due to medical emergency. The store manager was rude and unprofessional. Also, the dog trainer never received my message. I will not deal with her again.

It doesn't take more than 2X for me to learn that taking your dog to PetSmart in Mount Olive, NJ, ITC Shopping Center, is a huge waste of time & money. Have a cockapoo, around 12 pounds, asked for shampoo, cut, nails and ears & the fee would be 80 plus tax. They missed a lot of places while trimming & I had to re-trim around her eyes. Was still scratching her ears then I saw her ears were not done. I pulled out much from there! And after their 'special spray ' wore off, she smelled as if I had not taken her! So I paid 80 dollars pretty much to have my dog shaved down and took five hours to get her back. Never again!

The first time I brought my shih tzu (Yogi) puppy to PetSmart was for a grooming (haircut, shampoo, nail clipped, etc.). Everything was perfect. She looked so cute. I bought her back a second time for the same grooming. I came back 3 hours later to pick her up. She looked the same as before I dropped her off. They said they only could cut her back, not her face. A shih tzu face is one of the important things that need to be cut and trimmed. This is because a different person cut her, not the same person that did it the first time. I still had to pay full price for a service I did not receive. I might have waited 6 months before I took her to PetSmart again.

I went with my sister to Petsmart to get two fancy goldfish. She comes home and puts them in her tank. Two days later two out of the four fish have anchor worm, one of the new ones and one that she has had for four months so I quarantine the fish and hope for the best. Then I go to the website and not receive any help so I go to fish parasite website. It said to carefully remove the anchor worms with tweezers and put them back into their own separate quarantine tanks. After twelve hours the two others have gotten the worms. Then a day later all of the fish die so I recommend not shopping there. My sister only shops there because it is less expensive than the better store Petco or pet supermarket.

I adopted my dog Benji from a rescue at PetSmart-have taken him in for grooming for 2 years with no problems and great people at the grooming salon and in the store. This past week I took him in-had scheduled appointment online and requested a groomer that I was sure had groomed him before. They always tell me how good he is and they enjoy working on him.

I dropped my 4yo Maltese Dog to get groomed at PetSmart Store #1487 at 2:30pm for a 3:00pm appointment. At 4:23 I received a call from Manager saying there had been an incident. The groomer clipped him on his back and they had taken him to Banfield Hospital #1487 right next door. She said they put glue on the injury because it was a superficial laceration. When I got there she changed the story and said that they put 3 staples in to keep the wound closed. And the injury was not on his back but on his stifle or knee. Why would staples be required if it was just superficial? I called the police to have a report made. Emailed PetSmart Corp and never heard back.

Would like to say that I started the business where I work managers are very disrespectful. Put people down I had to quit. They pushed me into leaving my job by harassing me and bullying and threaten. I seen a lot of things being done that should not be. I wanted to leave BECAUSE I did not want to be a part of it. I now work in a better environment. The customers that have found me say that the people at the store are bad mouthing me and trying to ruin my reputation. After 13 years I didn't even get a goodbye.

I need your help in how to handle this matter. I got turtle from PetSmart in Orange Ct. His name was Earl, he had eye infection. I called PetSmart because he was under warranty. They told me I had no worry since I bring him back by the last day of the warranty, which I did in the next day. I asked them if I could bring him to PetSmart close to my house and they told me no because that was the store policy. So I drove all way to Orange Ct, so he could be seen by exotic animal vet. That was in Saturday morning. They told me to call back by Wednesday because since was weekend, they had to wait until Monday morning to contact them. Monday came and I called and I was told that Earl was going to have a appointment on the coming Friday.

On June 2, 2015, I had a horrible visit at PetSmart store #0198, 5415 W Loop South, Houston, TX 77081 wanted to warn you all as well. I took my 2 year old Cavalier, Teddy at 8 AM this morning for what was supposed to be a morning groom (3-4 hrs), didn't get him back until almost 7 hrs and phone calls later. When my brother called at 1, they said Teddy was getting a bath. When I called at 2:30 asking why he still wasn't ready, they told me Teddy was misbehaving and had made it so they couldn't groom him on schedule. I called the store manager to complain, after I had Teddy out of there and safely at home. After researching, she told me it was a scheduling mistake, and that no one realized he was there then admitted that by the time they got to him, he was so stressed and frantic that the groomer had a hard time settling down; the groomer, who has seen Teddy before, even told the Manager he has always been an excellent dog.

I go to PetSmart to buy my African cichlids (a type of fish) they have a pretty good selection. The workers there do not seem to know much about fish, which I understand since they have a lot of animals they need to know information about and fish is probably last on their list. If you are going to get fish make sure you do some research on how big their tank needs to be, what temperature their water should be, what fish can live together, etc. I also bought my two winter white hamsters from PetSmart. They have a pretty good section. Both the hamsters are healthy and happy.

I ordered a product overnight mail which cost me 80.00. It's now 4 days later and still haven't gotten product. Called and the first customer service very rude. 2nd call and the customer service will only give me back 30 of my 80 dollars. I have always thought overnight mail meant overnight. Had I known it would take this long I would have just did the free shipping and gotten the product the same amount of time! I really needed this product the next day! Every other place I order overnight from, I get the next day! I will never order from PetSmart again!!!

Ok. Here's fair. We're all familiar with how when you pay via debit card at PetSmart you're begged to donate to help feed homeless pets. I use to always donate until I received a tip and investigated. It seems that when pet food expired at PetSmart they'd rather take the bags of food cut them open and pour the contents in their dumpster rather than donate it to a local animal shelter or donate it somewhere so it's feeding homeless pets. SHAME on you PetSmart. Don't try the "it's expired therefore a health hazard" bit either. Homeless humans are fed expired spoiled food everyday - even roadkill. PetSmart you're cheesy.

Terrible experience. Buena Park Store. Just picked up two different bags of dog food and they were infested with maggots. One bag was a Simply Nourish Lamb Pee Recipe and the other was a Simply Nourish Grain Free Chicken and Turkey. Both bags were sealed and they were not expired. Not an isolated issue as these bags came from two different store locations. Again, both bags were infested with white and brown maggots. OPEN THE BAGS AND CHECK THEM BEFORE YOU LEAVE THE STORE. The store will not be responsible for any damages.

Like many things PetSmart has its ups and downs. I still shop there for pet supplies but I wouldn't recommend buying an animal there. At the PetSmart located nearest to my house they claim to be an all female animal store to prevent unwanted breeding. I was looking at the guinea pigs and noticed a boar in with the sows. There was a very high chance that every sow in there was pregnant. They denied there being a boar in there and I made them take him out so I could show them that she was really a he. They then said that the guinea pigs were only 2 months and couldn't get pregnant. Sows can become pregnant at 4 weeks of age and boars can impregnate sows when they're as young as 3 weeks old. So not only did they lie about only having female animals they also didn't know much about the animals there.

I took my dog to doggie daycare in Lewisville, TX on 5/20. When I arrived I noticed another dog being aggressive with my dog and I immediately mentioned it. Interestingly, they knew what dog I was speaking of and stated it has to do with people coming to the window, that they had been playing earlier. I knew this to be a lie because my dog rarely interacts. He's very chill.

Omg!! I called around everywhere and all the other grooming spots was booked until next month so we went on Google and we spotted the new PetSmart in Goldsboro had a grooming department. We called and they booked us right away and they were cheap. I was so excited to take my Maltese in the next morning. I got there and an lady greeted me and asked what cut we wanted. I showed her the picture and they said "OK we can do that." Before walking out the lady said "would you like the premium groom?" And I replied "what may that be?" She said "nail filing and a special shampoo." I asked "how much?" She said "$22 all together." I said "sure thank you." Got an call after an 1 1/2. She said "I have to cut your puppy hair around her stomach and chest area shorter than expected because there's matting." I said "how short?" She said "it will be short but it will blend well and look good." I said "OK that's fine y'all are the professionals."

I made a appointment at the PetSmart in Hampton Va. I was to have my 10 month old Morkie Tyson bathed and groomed on May 19, 2015 at 3:00 pm. The first red flag was all the dogs seem to cut really low. They where all terriers so I figured maybe the owner wanted that. The second red flag was when I heard another dog scream because the groomer cut the dog's nail too short. I told them I wanted him cut down lower. They showed me a chart of how low it would be. I was satisfied with the length that was showed to me. I was in formed that it would be 3-4 hours. Around 6:45 I received a call from a ** stating that Tyson was "snippy" (whatever that mean) and that they could not cut him because he wouldn't be still. At that time she informed me that a manager was working on him. I was under the impression they where not finished he wasn't cut and figured they would call me back when they where finished.

My puppy was boarded from May 15 - May 18, 2015 at the PetSmart Hotel in Alexandria, VA. I was dismayed when I arrived to get my puppy. The employee said she would go get him, which took about 10 minutes and I wondered why the time frame was so long. Once I saw him, I noticed he was damp and the employee stated they had just bathed him, which really raised suspicion on my part because bathing is an additional fee. When I inspected him, I noticed he had stains of feces on his bottom area, totally unacceptable. He also had a scab on each front leg and I was told he laid on a cement floor the entire stay which means Petsmart is false advertising because a lambskin bed is supposed to be included in the boarding fee.

I bought a vinyl dog house at Petsmart 4 months ago and paid $200.00 for it. After sitting outside for 4 months the top started warping and discoloring so I returned it with my receipt. For $200.00 the dog house should have held up better than this. Petsmart manager offered a store credit only and would not give me a credit on my credit card. The manager told me he would be fired if he refunded my money on my credit card. I called Petsmart corporate offices and they told me they will not take returns on items after 60 days even if it is defective. No exceptions under any circumstances, EVER. So now my $200.00 is held hostage by Petsmart until I spend it in their store. Petsmart does not stand behind what they sell so buyer beware.

Horrible place to go. I have an English bulldog. I went in for emergency and they didn't take my dog. And I got there before another person who didn't have an appointment and they took another person's dog in for a check up. And my dog's paw was bleeding and swollen she couldn't even walk. Never going there again. Worst place ever (DO NOT GO TO PETSMART!!).

I watched an elderly couple come for their puppy class and they had gotten there early. They thought they were missing their class so they walked in and sat down in a class in progression. The dog trainer loudly announced that they were in the wrong class and to leave immediately! The elderly couple came in the store all bubbly and ready for a nice experience and left looking dejected and embarrassed. I felt sorry for them and there is no reason why they couldn't have just sat there and watched the progressing class. ** makes many people feel stupid.

Yesterday my husband took my two children (dogs), one who is a white Maltese, the other is a Maltese poodle mix to PetSmart in Carl D. Silver Parkway, Fredericksburg to have a simple grooming of the under belly, rear shaved, toe nail clip, bath and ear cleaning. One was to get what they call a (1/4 or puppy cut). Mind you I have been taking them there for approximately four years, so they should have a record of what I have done to my dogs. Much to my dismay, when my husband picked up my children (dogs), they had shaved all their hair off, with the exception of the hair on their heads.

I made reservations, online, for my puppy to stay at the Pet Hotel while I traveled out of town. I made the reservations one month in advance. I called to confirm the reservation and I received a confirmation email. Then, four days before I was to drop my puppy off, they called and said that he needed TWO of the Bordetella vaccines, not the normally required one which was fine, as we had a vet appointment that morning so I asked for the 2nd vaccine. Then, when I called PetSmart back to confirm that my puppy had his second vaccine, they told me that he couldn't stay because he was only 15 weeks old and their policy was 16 wks old. I had to scramble to find other care for him. I put his birthday on the original registration forms and NOWHERE did it state an age limit. I would NOT recommend the Pet Hotel unless you are willing to have NO communication and scramble to find alternate care.

I took my 1 yr old female dog on 4/25/15 for a full groom. Have been there before - ok grooming but always had to brush her out because they would leave the groomed hair I think so she would have to get their short cut. I brush her daily and do ear care because she is an American cocker - I like the long look. On Friday 4/24/15 I brushed her out - no mattes, no knots, and no clip burns on either side of her face. On Sunday she started rubbing her face on anything she could - the carpet, her bed, my bed - it was so bad. On Monday I checked her for fleas - no fleas. I had her face in my hand. I touched her. Check between the ear and eye. I felt around and hit a clipper burn then I checked her other cheek and another clipper burn.

I was told by the trainer, **, that if I came over with my rescue dog, he would spend 1 hour playing with my dog with his agility equipment. He would help evaluate my dog. I thought this seemed very generous but realized that he might get a new client out of it. I called him to say I would be a little late and asked if that was ok or should I make another appointment. He said to come on over but that he had an appt after me. I arrived and he was with another woman and her dog. He was very rude to me and said "Why would I spend an hour and not get paid?" He should have communicated more clearly. In other words I drove all the way over there for nothing, 40 miles round trip. I explained it to the manager and she was not helpful.

Every PetSmart I have ever been in, everyone of their reptiles are in extremely small cages. They don't have the proper lighting, misting systems or habitat. They just throw crickets in that haven't been dusted with vitamins and half and sometimes all the reptiles are sick with MBD, skin problems or something! I'm sick of it! I purchased a veiled chameleon from there hoping to save it. He had MBD. Did everything I could but he died 3 weeks later. : ( They shouldn't be allowed to sell them!!

I took my dog to the grooming salon as I have been doing for years. My regular groomer has been absent the last few visits. I was horrified to see today how busy they were and saw a groomer with a small black dog. She repeatedly kept nicking this dog during trimming causing him to yelp. Then I was told it would be 4-5 hours before I could come back to pick up my dog.

I have gone to PetSmart in Monticello, MN many times. The employees are very helpful and the management there always addresses any issues with honesty and fairness. Most times we only see the bad side. Just wanted to make sure they get a piece of the bright side.

Took my dog in to be groomed which I have done for the last 4 years. I have a poodle, but don't want any fancy cut, simple close face and shaved body. We usually go home to a few nicks on the paws, and the dog usually takes care of himself and a couple weeks later no more problems. This occasion my dog cut was horrible. Uneven, and even on his body had been nicked, and had a visible scab about the size of a tick (which I thought it was) in a close inspection a day or two after the grooming. No big deal, it was very small and it was a scab, so I though it would simply go away.

On Saturday 04/18/2015 We had a confirmed appointment for our Dog to get groomed so at 11:30 I Arrived only to be told that the wait time was 3 to 3.5 hours. I asked why did we even make an appointment and wasn't that the whole reason to make an appointment. My time is valuable and I really don't feel like kenneling my dog at that place because it is kind of disgusting. The one time that we did leave the dog in the kennel for his grooming there he came home with fleas all over him. So the woman set me up for a express cut for 5 pm on 23 April 2015. I specifically asked of any additional charges. For this she said no.

With all the hundreds of thousands of dollars in income received from the community, Petsmart refuses to allow the posting of local AKC or UKC Dog Shows information. They have plenty of free wall, counter and window space. They feel no responsibility to support information on a pet event.

I just moved to Florida from Tennessee and my Husky has never had an issue with the PetSmart in TN so I took him to the one here in Melbourne, FL off of Evans Rd. We dropped him off saying that we just wanted the normal done (haircut, bath, and nails cut). About 2 or 3 hours later the groomer, **, called us to say that he was unable to be groomed due to his "bad behavior" and they were going to have to send him home. We went to pick him up and just asked if she would try to finish the groom while we were standing there since it was a new environment and maybe having us in the room he would be more call.

Very bad service. Too lazy to work. Horrible, horrible. Never going back there. Will prefer going to some other place who charges more rather than giving my money to grooming salon in Millbury in Plaza in Worcester, MA.

I left my dog to be groomed at the PetSmart location in Anderson SC. It was not the first time he had been groomed there. On one occasion he had razor burn on his tummy area, but I did not realize it until he was home. On the next visit, upon talking with the attendant that checked my dog in, I told her that on the previous visit, he had razor burn and asked that they please be careful. I also wrote this on the paper that she asked me to sign for his grooming on this day. We discussed the type cut he was to get, the blade that they were to use, a # 5, that his nails were to be filed. She had written all of this on the paper that she asked me to sign.. ** was to clip him. I agreed to everything as recorded and signed the paper. ** was not at the shop, was running late, so I didn't actually talk to her before leaving my dog.

I worked for PetSmart for just over 2 years in the stocking department. In those 2 years the back room was cleaned once. It was so miserably dusty and the eye wash was not full enough to work when I needed it. One pallet sat on the sales floor for 3 months because we had nowhere to put it. When the vent in the grooming salon detached from the ceiling I was recruited to fix it. I know personally that the salon vents and filters are never cleaned and are moldy and full of hair, a breathing hazard. PetSmart takes no responsibility. They say it's the property holders problem for many problems around the building that are specifically caused by the nature of their business. I finally quit after feeling lied to and mistreated by the store manager.

The groomers treat your dog like crap. They swear at them, yank on them, carelessly drag your dog around while smacking their head off of the tables. I've seen them blow a high velocity dryer into the crate to get them to stop barking. They criticize the dogs and their owners. The manager is extremely disrespectful.

Signed up to have puppy class. Completed paperwork and paid to find out the dates they posted were wrong and the class I signed up for started 2 weeks early... Wanted to buy 2 gold fish - told me I needed a 30 gal tank. Would not sell me 2 fish 88 cents.

I have 20 years experience and they paid me 9 bucks an hour. They would find anything like leaving a light on to deny a raise. Hours were on a good week 20 hours. This was the worst company I ever worked for. Absolutely no future.

I bought some fish and they were advertised "Buy three and get fourth free." The sign said able to mix and match. So when I checked out they charged me for the more expensive fish. The sign didn't state this. When talking with the manager she had a very bad attitude and said that's just the way it is. I will not shop there again.

My kids are grown and out of college so I adopted a rescue dog. I spend a good bit of money at the PetSmart in Tucker, GA. The rude female, masculine manager is nice as can be when I am buying a $50 bag of food but when I returned a very expensive item that was purchased online (unused and sealed) with a receipt, she treated me like I was a crook. In addition, I took my dog for a full groom and when I picked up my dog I gave the groomer a 30% tip. Once I got my dog home is was very lethargic like he had been drugged. He also got an ear infection because of the water she got in his ear. I had to pay $75 for an antibiotic and Dr. visit. Needless to say I won't go back. I didn't call and complain because I figured it would be fruitless. By all means stay away from Banfield. They almost killed my dog.

I have used PetSmart for years, I currently have 3 dogs, the newest has only been there once or twice. I was unable to get two appointments any closer than 4 hrs apart, which, according to the new can't drop off until 15 mins before appointment rule, meant I would need to make 4 trips. I opted to just give one dog a spa day although two needed it. I interrupted my day to get there at 12:15 for my 12:30 and was told that the employee doing my cut didn't arrive until 12:30 and no one else could check me in!!

Took lhasa Apso in to be groomed. Wanted her to have a puppy cut and belly shaved because she had some knots on it. Well when I went to get her I was completely shocked they had shaved her whole body and never cut the hair on her face or tail. My beautiful Lhasa Apso now looks like a Chinese crested dog. Bald with long hair on her face and tail. I had to buy her a coat and I have to take her someplace else to get her hair cut on her face, head and tail. I will never go back again to the Paramus store.

I had been taking my dog to PetSmart for 2 years for grooming. The last two times I was there, it was very dirty. They did not keep up with sweeping the dog hair. I was not used to seeing it like that. The last time I asked to have her nails and the hair trimmed around her ears. After I picked her up and went home, I noticed that they did not cut her nails or trimmed around her ears. I had to take her to the vet to get it done. I will not take my dog to the Annapolis PetSmart anymore. It just isn't the same.

1st time here & last!!! Cuts on my baby left rear leg front & back! Amateur job on shaving. Dogs scared (please call)!!! Have more to say!!! But not allowed.

Took my 12 lb shih tzu and 5 lb yorkie to Petsmart on 3/23/15 for a bath and hair trim and two different groomers cut off the tip of the yorkie's tongue and cut the corner of the shih tzu's eye barely missing the eyeball. Not to mention that the shih tzu had huge nicks and the yorkie's topknot had been cut off even though I instructed them not to do so. Clearly incompetent! And something needs to be done about the incorrigible practices of Pet(notso)Smart.

Petsmart has to be the worst place on the planet to take your dog to be groomed. I brought my 6 year old healthy shih tzu for a routine dog grooming. The dog groomer said to me "I hope this dog doesn't give me a hard time, I've had a bad day." 45 minutes later they called me to tell me my dog was DEAD. I have since learned of many other dog deaths since my own. I have now started the process to have a Bill passed called Bijou's Bill that will required ALL DOG GROOMERS to become licensed. Once this bill passes in my home state of NJ I intend to roll it out across the country.

Your pet trainer started out ok, but then got worse - started to pick on my wife in a demeaning way to the point that on our #4 session today, I had to step in and set her straight on who the customer was and that I did not want my wife insulted like she was doing. The insinuation was that we were idiots that could not remember everything she wanted us to do. She talked down to my wife like she was a 1st grader that did everything wrong, and I will not let that happen from any service organization. I respectfully request a refund of our $104 and we will not attend any further classes. Your manager of that store might want to notice that her attendance has diminished every time we went to the sessions until today we were the only ones there.

Took our dog to get groomed at the troy mi location. We had just come through a very snowy winter and our dog when going outside loves to romp and roll in the snow and mind you I do give him baths in between total grooming. Admittedly he did have a few mats on his legs and hindquarters from rolling in the snow, etc. These people made me feel like I was the worst person on the face of the earth. My dog is by no means neglected in the least and is bathed regularly. They were trying to tell me that the mats made is skin sore which is total bull. He has a lot of lanolin in skin and his pores get clogged from time to time but the vet says to keep an eye on it and we do. These people had no reason whatsoever to give me a hard time regarding his skin. He does not have sores, he does have freckles and in fact has one on his tongue. I will never take him back there.

I was at Pet Smart located on US1 across from Bloomingdales. I could hear a doggie crying, it was at a room that I could not see the doggie. I told this to the only cashier they had (Friday 3/19 at 3:10). The guy just told me ok! Did not check the dog.

Not only will the employees here help you find the best thing for your pet but they will also help you get your keys out of your locked car. Provided you have your identification handy of course. I will not visit any other petsmart over this one.

Every time that I've brought my dog to the groomers here, there's about three people working and even though I've made an appt they don't get around to reaching my dog until three or four hours after she's been brought in... So my biggest issue is why do I need to make an appt when my dog sits in a foreign environment and gets even more worked up waiting to be groomed and then after the wait they have the gall to inform me my dog needs to be more social due to her anxiety while being groomed also for that (and not the panic of being there for seemingly no reason in a crate). She ends up with cuts and snips in her coat and claws "bc anxiety and socialism".

I put in an application to adopt one of the cats they have inside the store. I filled out the forms and have been waiting and waiting to hear back. I got one call from a female manager who was not the least bit helpful on the phone and had a bit of an attitude. I was told in the voicemail that they were having trouble contacting one of my references and to call back so they could try to help me figure something out. When I called all she said was they couldn't get ahold of someone. That was it. Now it's been almost three weeks and I haven't heard anything on whether or not I'm able to get this cat and if you ask me I don't think they are the slightest bit concerned about finding these poor animals homes as quickly as possible or they would actually keep trying to contact the references. Not just trying one time and not again. I'm not happy at all with the services.

I love the fact that PetSmart is such a nice store and we can bring our beloved dogs with us, but it is truly not right that some dogs are not friendly enough to be among dogs that are there to have fun with their owners. Some really should be muzzled. Tonight I observed a young man just standing and enjoying his pet, his dog was being very good when a beast came up and proceeded to brutally attack this dog, it was terrifying. The young man while trying to break up the attack was then himself attacked and bleeding. I don't know what happened next but it was very disturbing that some miserable beast had to make such trouble. I hope and pray that the dog and his owner are ok. The vets were there immediately. Your store and the people are great but this is VERY disturbing. I feel like I am having an anxiety attack. I am sad.

My daughter and I asked to see, be let in to the cat room. The employee that I asked responded with, "are you a serious adopter because you need to fill out an application first?" I honestly didn't know at that point because I didn't even get to see the cats. The least they could do is be kind enough to let the cats that are locked up in the cages, waiting to be adopted get some attention and have a chance to be adopted. I spend a lot of money at this Petsmart and also have my dog groomed there. I am disappointed in today’s experience.

I took my two dogs, a chihuahua and an Australian shepherd into Pet Smart for a grooming appointment. I told them my chihuahua was very sensitive to getting her nails cut and I just to happened to walk by as a female worker was attempting to cut my dog's nails & it was going terribly. The female worker had two collars on my dog & she was fighting her nails being cut. When I got my dog back, at least three nails had been bleeding and my dog was shaking & holding on to me trying to hide.

I have used the groomers at PetSmart on and off for the past three years. I will now NEVER return or even shop in the store. They completely ignored my requests and both the girl who checked him in and the guy who groomed him made for a very quick exit when I arrived to pick my baby up. He had a small cut below his eye. No one even cared to apologize or explain! He was clearly upset and reserved when I got him home.

I took my father's dog for a bath on Jan 10, 2015. He was staying with me for a couple of weeks. He was absolutely fine when he got there. I picked him about 2 and a half hours later. He was coughing like a seal, disoriented and not himself. I just wanted to get him out of there! I took him home. He was coughing and groaning. I called Petsmart back and asked them what happened. They said he was coughing from the time they took him out of the kennel. They thought it was normal. Unconscionable! He has gone there for years.

So I dropped my dog buddy off to get groomed for his appointment at 1:00 pm. To start, they only had him down for a bath when I talked to the lady a couple days back about giving him the full Dog Groom package (which no one knew about but is listed on their website). They all said that they were too busy to take him today and that no one would have time to give him a hair cut, nails, etc., due to a call out today. Finally one girl said she would do it that it just could take 4-6 hours. I didn't have a problem about the time cause I was going to be off for the day. 6:11 pm comes around and I get a phone call to come pick buddy up that he is ready. By time I get there, it's 6:40 pm. And the store has been closed since 5:00 pm but there are still workers inside.

Return policy is supposed to be "Hassle Free". When I wanted to return two items they refused. Twice. The second time the manager threatened to call the police on me for yelling at her. I never yelled. Only spoke in a conversational tone. Their policy guarantees returns without a receipt. The Buford Georgia store refused to honor it.

I have never only once had a problem with petsmart groomers. The way to avoid a problem - stick to the same groomer and be specific on what your pets needs are. Some pets are abused before ever coming to groomers so you can't blame the groomer if you aren't specific about what you want.

I went into a PetSmart store at 4465 Bryant Irving Rd., Fort Worth, TX 76132 telephone 817-377-1889 store number 1966. I went in with a paid receipt from California which my son purchased items while in town because he travels the rodeo circuit and bought several things not knowing if he would need these items or not. They reassured him that if he did not need these items it would not be a problem returning them. I live in Fort Worth Texas and try to return them to the store located at 4465 Bryant Irving Rd. store manager **, and he was extremely rude and refused to take back the merchandise which he inspected. Took my driver's license and said he could not validate the receipt out of California.

My guinea pig was sick when I bought him along with the other guineas its housed with at Petsmart. It's been 5 days since I bought him. I'm already attached and I had to return him and it's depressing. Now I'm waiting for him to recover to get him back.

Fredericksburg, VA - I took my recently rescued bulldog in for bath & nail trim. They were SO RUDE!!! I understand they need proof of vaccinations, but do they need to be so rude? I showed them the vet's sheet which showed he was vaccinated a year ago for rabies. (Not due again for another year.) They claimed "We don't know how long the vaccine is good for." RUDE, RUDE, RUDE. They didn't even trim his nails, which was supposed to be done as it was included in the price.

Took my King Charles Cav in for grooming 2/11/15. Indicated skirt needed trimming and rear private area due to urination catching skirt. Not regular groomer in and although groomer mentioned a number I reiterated it shouldn't be necessary as I just wanted her trimmed up. Groomer called when she was ready, indicted how he had to tell her over and over he was sorry as he pulled on mats. I had specifically told him not to hurt or pull on her and that she had 2 previous back leg surgeries and to be careful. He proceeded to tell me he was adding $14 more to the $48 fee for dematting.

We had bought a leopard gecko and it was sick from time we bought her. She died just 2 1/2 months later. It was very sad. We know it wasn't how she was at our house because we have housed lizards for a while. We just bought a yellow throat plated lizard. The woman explained all it needed and how long it would live and the care for it. She was completely wrong on everything. Cage size, temp, humidity and years it would live. They don't need to suggest anything when they don't have the knowledge of the animal that's needed. PETSMART #0418.

PetSmart at Happy Valley, Peoria, AZ: Well, PetSmart doesn't have to worry about me shopping there ever again from now on. Here's the story in a nutshell: I was bringing some Hill's Science Diet canned cat food back, because my cats just don't like the taste.

The PetSmart at North Bergen, NJ (store# 1828) runs poorly! Few times I've been there, and they are always out of products! They keep a very poor inventory! For the past 2 months they have empty shelves for fresh food and some treats! The manager's excuse is that people buy it so fast! And for a fact I know that is a lie! Management is not all about greeting customers by the door. It is also about keeping a great inventory and having a pleasant personality, so when a customer complains, she/he is able to satisfy the customer with a comforting answer!

I took my dog to PetSmart for a bath. As I watched through the window I witnessed my 7 year old, 50 lb labrador fall off the grooming table and hang by the loop around her neck. The employee grumpily hoisted her back onto the table. After the employee realized I was watching she changed her demeanor. When I went back in and asked about the safety of my dog on the tables, she said fidgety dogs sometimes fall off the tables. My dog was nervous, but she was barely moving around and slid backward off the table. She wasn't jumping or acting crazy. If she can't be kept safely on the table, many dogs are in danger of serious injury. So unless you agree with this employee that it is unavoidable for dogs to be occasionally hanged or strangled while being groomed, go somewhere else.

My dog was brought to the Pet Hotel this past Friday to stay while we were gone for the weekend. When we picked her up Sunday night, she had a severe limp. No one on duty at the Hotel could explain what happened to her, only that when the limp was noticed she was removed from Day Camp and returned to the Hotel. We were not notified prior to our picking her up of any injury.

I'm very disappointed with the service as well the consumer service store number 349 Coral Springs FL. When you take your dog to a company as big as the PetSmart you expect a better management with knowledge about the service. Well I took my dog back after 6 days to complain that the next day after the bath she had and still has dandruff all over her coat. I wait for 6 days to take her back and my dog looks worse than ever and I explained to the store manager Arturo, his name. And I told that the right thing to do was to offer me to bath my dog again for free. He told me that he couldn't do it, gave me tons of excuses and he offer me to next time that I bring my dog to get the regular bath they would upgrade to a medicated shampoo. Even after I explained to him that my dog didn't have any dandruff prior to that he tried to convince me that is normal. PetSmart just lost a regular client. $52 paid on the trash.

PetSmart charged me for a 10 gallon tank and fish. And it turns out the tank -- it's not even a full, 6 gallons -- and the fish are really hungry and sick. My friends also had this experience with PetSmart where she got told her fish were friendly, and they ate 7 of her other fish, and they gave her 2 sick dwarf frogs.

Noticed a Chinchilla had chewed through a plastic wheel with a center spoke and being kept center of store. When I explained this to a staff member my concern, they stated, "It's not my department". Went and found the head of that department and she stated, "We haven't had any problems with them chewing on plastic." Explained the wheel is showing a big chunk missing. She said it was there before and again didn't have a problem with the Chinchilla being kept there. I'm obviously an owner of a chin and the manager showed no sign of concern or interest. She didn't even move.

Never again will I groom my dog at PetSmart!! They obviously lie on the Pawgress reports that are given to you. They have not cut his nails (which they claim they did on the Pawgress report) and one grew and got embedded into the pad of my dog's paw. Woke up to a pool of blood and a crying dog. My dog, which has always been groomed at the Long Beach, CA salon, he was 3 when we started at PetSmart and is now 11. They used to have really good groomers there but now they have groomers that don't really care about the animal. My vet had to remove the nail from his pad. Shame on you PetSmart!!!!

I have carried my baby to PetSmart for 5 months and twice I have unsatisfied with the results. Once you find someone that you like and go back they act as if they don't know who you are talking about. Look everybody here does not know how to groom a Yorkie. Somebody please tell me someone that is good.

Advertising walking but unwilling to groom a 9 lbs puppy after 5 pm. They close at 9 pm. Claims it takes 4 to 5 hours to wash and trim and dry. In 40 years of having a dog it has never taken more than 2 hours. Poor customer service in Tallahassee.

I took my 3 pugs in for a grooming and received a call that one of them died. One girl had him in a head lock and the other continued to cut. Never watching for distress. My baby went limp and died. He just turned 8 and was in very good condition. My other two pugs watched. They are home and depressed with us. Heartbroken. Something needs to be done to train these people properly. Thank you for your time.

Honestly, the rating goes into the negative. I have been shopping for aquarium items at Petsmart for several months now as there are no other fish stores in my area, and going back and forth between the 2 Petsmarts in my area. There is a complete lack of consistency. This is where I got my aquarium starter kit which turned out to have a teeny crack in it which I didn't notice until months later. The closer store has friendly people but had me buy fish they said would get along and turned out from my lack of knowledge that they were all aggressive fish, ended up returning the dead ones. Since then I've learned to research what I want.

On October 18, 2014, we took our 4lb purebred Pomeranian in to our usual Kelowna PetSmart location. This time we had a different groomer. The groomer told us she had a lot of mats, so would need to be cut quite short. The picture provided is how 'short' they cut her! They shaved her bald, down to her skin! There was absolutely no reason for such drastic measures.

On 01/15/2015 took dog to petsmart groom in Fayetteville GA. When we picked up our pet the tech, said that he tried to bite. Our dog seemed strange the way he was acting. The next day 01/16/2015 we took him straight to our vet in Riverdale GA. He took blood work and said the dog may have swallowed too much water. We must go back to the vet on 01/19/2015. Our dog is still not well or improving. Cannot eat or drink. He walking along uncontrollable peeing. He gets sick as soon as we feed him anything. If my dog dies I will sue petsmart for everything I can. I now have two notable vets that are saying they had done something to our pet the way he is acting. I will never take any other of my pets there and I will advise others not to.

Waxahachie, TX and several other PS's in the area. After more than 6 years of purchasing tropical fish supplies from them they suddenly stop stocking foods, supplies, and even the fish now look pathetic. What gives??? You come in and put so many mom and pop stores out of business and then start failing to support the needs of those who need supplies? Sounds like Walmart. And furthermore, employees just saying, "It's what we have. You'll have to buy new filters." Hell I built a custom filter for my tank. Guess I'll have to mail order what I need from a real tropical/marine fish supplier. I really do prefer to do local business but I will never be back there for my pets’ supplies.

Sherman, Tx Store - I paid for a small grooming package for my dog Lexi, not all services that I paid for were rendered. When I called back in to speak with a Grooming Manager REBECCA, she informed me that I didn’t pay for the Package I requested for my dog. (1) Don’t give me a package I didn’t ask for, and (2) don’t charge me for one that I never received - CORRECT the PRICE.. When I asked her what would be done to keep my service, she laughed and let me know I had “TOUGH LUCK” with getting her to correct the issue or refund for the services that were not rendered. She laughed on the phone and said, "UMM, OK BYE.” HORRIBLE CUSTOMER SERVICE AND CUSTOMER CENTRICITY.

I just brought an guinea pig . The animal was sick when I brought him and I was not told about it until the animal started breathing rapidly and I rushed him to a vet. If I didn’t he would have died. So how could I have brought him back to the store. All I want is for half of store, I purchased him on 12/15/14. He went to the vet on 30th of month. Had to pay more money to get him well.

I adopted a 5-month-old kitten from Gilbert, AZ PetSmart location in Sept, 2014 only to find that he was infected with ringworm and an upper respiratory infection. His adopted name was CoCo. From the time he was brought home, he passed ringworm onto me and an upper respiratory infection to my other kitty who is still battling the illness after visiting an animal hospital and 2 visits to a local vet clinic. He has been treated with antibiotics and eye drips for an eye infection. Then CoCo has been treated twice since adoption and also still has symptoms after being treated with antibiotics. Ringworm symptoms have been resolved for myself and my CoCo. I have spent over $1,500 in unnecessary vet and doctor bills and am very frustrated with no resolution to date. I let Osana Animal Rescue and PetSmart know of my frustrations. I was also told by a PetSmart clerk that they no longer use Osana for cat adoptions due to many complaints of sick adopted cats. So I'm writing for advisement and restitution for the anguish to myself and my 2 kitties as well as the major expense this has caused. I have copies of all vet bills. Any assistance would be greatly appreciated. Thank you.

I am so grateful that I have a place to go for my Dog's grooming.. Chad has been great for the past year. Chad's patience and gentleness and skills and expertise makes me happy to take my dog to get groomed at Petsmart. Chad is a real gem. Thank You Petsmart. Thank You Chad!

I called for a appt. for our 14-yr. old Bichon. Gave exact instructions not to trim his ears or clean them or trim his nails & foot pads as I had already done that. He gets anxious with those areas. I went to another store to wait for his grooming to be finished & 15 minutes later, they call me to pick him up saying he had an anxiety attack, was foaming at the mouth & his tongue was hanging out cause they think he bit himself & peed all over. Come and get him now as they were stopping the grooming, wrapped him up wet in a towel and told me to take him home, wet & all. WHAT??? I went & got him, he was traumatized, shaking, wet - he was a mess!!!

I have a toy poodle (Rosey) who has to have a lot of grooming maintenance done and I have been going to 2 different PetSmart's for a year now. The PetSmart in Chelmsford MA is wonderful and I have no complaints about my dog's grooming. The Nashua store on Daniel Webster is another story. It is always chaotic in there between the groomers not knowing what they’re doing or who has which animal at what time and to top it off not even getting the very expensive job done that is requested.

San Leandro store - List is too long. Manager is locked away in back. Doesn't care about customer or pets. Very unprofessional... every pet I bought was in very poor condition. Had an employee follow me around as if I was stealing. I WILL NEVER GO BACK TO THAT STORE.

If you leave your pets at the Pets Hotel and you would like to use your own food, I would suggest you to measure it yourself and put it in several bags for each feeding. I used to work there and our employees were very good to the pets. BUT not all employees care about their job. I worked the night shift on the weekend, many times I see bowl or bowls sitting on the kitchen table from the evening feeding. I asked the manager the next morning about the empty CLEAN bowl left on the kitchen table. I found out if the employee or employees couldn't found the food; they would just leave the bowl on the table. They were too lazy to ask the manager to look for the food or call the owners. The reason I said to measure the food and put it in a bag because 2x I found a lot of hairs mixed in with the food. The employee dropped the food on the floor and "sweep" put the food back in the bag. After I left the job, I was told the employees didn't feed this poor dog for three days. They couldn't find his food because they left the food in the manager office. It just break my heart to hear that.

Refused to return gerbil. Consequences, drove a mile to a locally owned pet store and they were terrific.

Went to the PetSmart in Dover, DE today... Was absolutely disgusted. Not only were half (and I literally mean half) of the dogs in cages with feces, but I also watched an adoption center employee move a senior dog into an excrement-filled shower stall and leave her there. There were two separate poops in there and a puddle of pee. It's bad enough that these poor dogs don't have homes on Christmas Eve, but to sit in their own excrement? That's disgusting. I'm convinced that NONE of the dogs were walked because the lazy employees didn't want to go out in the rain! Poor excuses for employees!

PETSMART Grooming twice verbal confirm they had correct equipment/experience. A tool does not cut dog nails, uses a powerful sanding wheel to trim/groom dog nail. Petsmart chose to Ignore instructions Not Cut Chihuahua's nails. Did not use desired tool. Used Potentially Harmful guillotine type clippers. Do not be deceived - Petsmart clear (plexiglass) Observation Area, that seems to claim they have nothing to hide! The only thing clear - Not Honest + Zero empathy for animals.

Went to Fredericksburg, VA store on Xmas Eve w/ 8-yr-old son to buy long awaited guinea pig pet. Salesperson had told us that the smallest cage they had for guinea pigs was $50. Found 2 cages rated for guinea pigs for $42 & $36. When my son had picked out his pig, we hunted down salesperson Carol, telling we were ready to buy him (her?) & the $36 cage. She told us again that smallest 'acceptable' cage was $50. I pointed out the clearly labeled lower priced ones. She insisted that I & their suppliers (who market the cages for GPs) were just so wrong. I showed her that the item I wanted had 'guinea pig' in writing and pictured on the box. I then asked if she was refusing to sell me these items and indeed she refused.

A few days ago I took my dog in for emergency care with a laceration on his paw. He was bleeding very badly and was dripping blood all over the floor. The nurse provided me one towel to help keep the blood at bay, put me in a room and left me there for half an hour before coming in to see him. She left to "write up a care plan and estimate" after another 15 minutes she returned and advised me of the plan and the cost. I noticed that the wrong weight was on the estimate (45lbs as opposed to his true weight of 66 lbs). When I brought this to her attention she let out a sigh of exasperation and said she'd need to redo the estimate. It was going to cost 574.00. Expensive, but a needed treatment. When we picked him up, he was all bandaged up and ready to go. Ok good!! I was told to bring him back in a few days so they could check his progress and change his bandaging.

I used to work for Pets Smart in 2010. My first day in the groomers there was already problems. The people who worked there were not fully focused on the dogs at all, they were also back stabbing everyone's back, they only cared about the money, they would tell dogs to shut up. One time I got blamed for it when I told a girl that I was working with to shut up because she told a dog that. They have no patience, they are rude. I wasn't fully sure about the nail trims because I was afraid of clipping too small. I was always worried about accidentally hurting a dog, yes they have powder to stop the bleeding but I liked to take my time with the dogs so they can trust I would not hurt them. I can't even explain how many dogs were muzzled! It was absurd! They rush! They are rude.

I would highly recommend NOT purchasing at PetSmart unless you are 100% certain no harm can come to your pet by using whatever product you buy. Because if something happens, you can guarantee that they will never resolve the issue!

I have always enjoyed going to Petsmart for the friendly staff and rather large variety. However, I was in for a toe nail clipping and will never be returning. Honestly I was warned by several people not to go to the store in Peterborough on Lansdowne and Monaghan but I really like the staff I have met so far. On my first and ONLY visit in the grooming department I was met with a "whatever" kind of attitude, too good for me. Eyes rolled when I only wanted a clipping not a grinding as well. I was then looked at like a liar when verifying my dog's records. But it was her work in particular that offended me. She started very calm and gentle with my 2 lb dog but soon just started clipping without a care. Once she missed and then proceeded to go at it again with frustration and you could see the stress in my dog's eyes.

This is a good review, I first met Terri when the store opened, and was upset when they were out of product. It was grand opening and I took it out on her. I was very wrong. I go in at least twice a month and spend 500 to 600 monthly. She has been nothing but a great employee to me, helping me to find things and telling me about ad items. Thank you.

Grooming Nashua NH - Every time I have brought my dog to be groomed I watch dog after dog be muzzled. Then they cut one dogs ear in front of me. Groomers are verbally abusive to the animals. They hurt my dog.

POTENTIAL NEGLIGENCE AT PETSMART COMMACK NY - My dog Sachi, a pure-bred Akita, sustained an impairment to her leg while staying at the PetHotel there and the staff failed to address the problem with the dog. They failed to contact me to report the problem with her leg. I could have authorized an exam with the on-site vet. They failed to inform the vet at the facility of the problem, despite the fact that I have used their vet for the dog's care previously, so the dog could have had medical care. When attempting to remove the dog from her cage, the staff tried to pull the dog up from the floor by her collar, unsuccessfully. When they could not get her to stand up on her own, as I watched from the window, they finally lifted her body to stand. I questioned what happened to the dog's leg. The staff said "She's old."

The New Office Manager not much very helpful for explain. I'm asking for more hours and shift, the more annoying part is they keep hiring more people even their few co-ops worker want more hrs. So like this Manager not really thinking straight and can't come up to see those co-op worker who need more hrs to work and just random hire more people. Like seriously really, they never think how much co-op worker really need hrs. But even so like me this week I getting less and less of shift compare to last week. I got like 4-5 days a work as a Part-time like almost minimum 20 or 23 hrs, but this is really freaking me out for next week and the next week come before that the worse part, I ONLY got 1 shift in a week from Dec. 8 to Dec. 14, just 1 day of work like wow. I'm thinking this Manager whoever schedule me just giving me so less hrs and just 1 shift seem like this Manager really want me to quit so bad. So much being care about co-op worker or have any problem about me. Even I didn't take no Vacation & no time-off, and this is the way how this Manager treating me like this!

My dog went to dog day camp at the Tukwila, WA store for over a year. I would often get register receipts after payment with a Hotel Online Survey ~ I would take the survey online and receive $3 off my next visit. I would use several of those at a time sometimes to be able to afford day camp for my dog. Sometimes I would get free visit coupons emailed to me due to being a frequent customer of the day camp. I received several emailed coupons that didn't scan at the register, and I received a free visit coupon in the mail that wouldn't scan at the register. There were two people, both identified themselves as "manager" to me, both immature and completely inept at customer service and their jobs: Crystal (SO beyond RUDE) and Megan (too socially immature to manage anything in a public setting).

I supported Petsmart in Fredericton ever since they opened and refused to go to Pets Unlimited. I buy all my pets needs there and spend lots and lots of money in that store. I was in the store on Sunday 16th of Nov and I saw a sign that said spend 35.00 on Royal Canin and get a coupon for 5.00 off next purchase, and I bought 20.00 filters for my fish tank, and when I went through the cash they wouldn't give me a coupon for 5.00 off because I didn't spend 35.00 on the cat food, as the cat food alone came to 34.99 before taxes, 1 frigging penny and they wouldn't satisfy the customer over one penny. So I left the store and told them I wouldn't be back that I would support Pets Unlimited for now on... One of the workers there said if I was to buy one more thing that he would give me a coupon for 5.00 but he didn't care that I already bought 20.00 + on filters for my fish tank... I thought he was rather rude and didn't care that he was losing a good good customer... grrrrrrrrrrrrr. I don't have the receipt anymore to prove my word. I just wanted to say how I feel...

Today, when picking my dogs up after grooming, I was informed that they would refuse grooming my dogs again. My dogs are 14 and a half years old and cannot always stand for a long time. The groomer inform me that because of that and because they were barking some after the grooming, they would not take my dogs for grooming in the future. I was shocked! How in the world can a company make a profit if they are refusing business with long term customers! I have never had a complaint from the groomers before. They have always told me that my dogs were sweet. This is the first time that I had ever heard anyone complain about my dogs. I am bummed!

Bee Caves TX Petsmart - After having my yellow lab groomed at Petsmart for about 2 years, in addition to two other dogs, I was told not to bring him in any more for grooming because of his age and because he doesn't want to stand for a long time so it takes too long to groom him. They won't even grind his nails. There's nothing physically wrong with him and he's sweet as can be. I spend an enormous amount of money at this store but I can tell you I won't be shopping at ANY Petsmart any longer! They are nothing more than an assembly line! The one positive about the store is one particular groomer, Suni, she's fabulous!

Petsmart @ East Brunswick, NJ - We are regular pet supply shopper at Petsmart for a long time. We purchased our pet Conure from them just a few months ago. Last night, this is the first time we got surprised how the cashier were so rude to us. We just got a 3 month old puppy and we went to buy tons of food and stuffs. There is one can of dog treat marked as Buy-One and Get One free on select items. So we went to pay at the cashier and asked for price check to make sure its the item that is part of the advised items...the cashier is in her stupid awful mood. You can tell how she hates her job and slamming every piece of the items into the shopping cart from her station. And does smile and no eye contact. As she just wanted us to get lost. I am not making up stories, you go and try it yourself. Purchasing pet supplies are not cheap and as a consumer, we expect some respect. We did not complain and we did not do anything wrong. BUT this is how the store treats you in return. After reading the other horrible stories about Petsmart, I am going to take our dog to other more reputable stores and grooming places. Not going to risk the untrained and rude behavior of the store staffs. Don't get regrets...take your business elsewhere.

The Groomer shaved our poodles dew claw off while shaving and took him to Banfield Pet Hospital for emergency surgery. After hours of being in pain, the doctor call for permission to put him to sleep to remove the rest of his claw. The manager of Petsmart did not call us. After contacting PS, the manager later told us not to bring our dog back. We have been a loyal customer for over 20 years and couldn't believe they injured our dog then banned him for PS. I have contacted the Corporate office and have not received a call yet from Corporate. This is going on two weeks. We just can't believe what we have been through and to be treated so bad and disrespected. Our family is the one that has suffered.

I have a registered Scottish Terrier that we have been growing a skirt out on for 6 years. For those of you that own Scotties you know how long that can take. My husband took Mac in, spoke to the groomer directly, asked her not to touch the skirt but tidy up the rest of the cut. She said "is a 7 okay," he said, "yes, if that's what you think his back needs." When he went back to pick Mac up, they had shaved him... Completely shaved his skirt off. My husband called me from the store and told me how horrible Mac looked. Keep in mind it's the beginning of winter here and he will freeze.

So I finally spoke to Petsmart Corporate who took my complaint about the Millers Road Scarsdale Arizona Petsmart. Petsmart allows the county animal care to put sick pets up for adoption within their store. My friend adopted a 7 month old dog who had distemper and this dog infected her dog and the neighbors dog. Petsmart said they have no responsibility, but I think a good class action lawsuit might bring them to their senses as today, I did some research and found that several other people were exposed. This could cause an epidemic. I am still collecting receipts for damages, but they will go to an attorney and not this site. These infected dogs are in Petsmart locations all over Arizona. Don't use petsmart for grooming, and don't take your dog there. These infected dogs leave saliva and urine in the petsmart stores. Very scary for a pet owner.

We brought our Goldendoodle puppy in for grooming at the PetSmart in Maplewood MN. We had her in already 2 times for a puppy grooming. The person who did those 2 groomings said she was a good dog and she would like to work on her again. When making the appointment for today we didn't have the groomer's name but thought they would all be equally qualified. When we got there, there were many dogs and our dog got a little stressed. The groomer said she may have to call us if she felt our dog was too stressed.

Had my cocker in the hotel for the weekend and decided to try their grooming services. Someone from grooming services came over and I told them I wanted the short cocker cut. She asked what about 1/2 inch-no, I want it short. When I picked her up, not only was it medium length-the part on the back of the cocker that is shaved was crooked where it meets the side skirts. The right side was higher up on her back. It looked so stupid!

My friend took my puppy to be groomed and to puppy day camp in the Iron Road store in Folsom, CA. She was told that my puppy had been banned from the grooming salon because I had complained too many times. My pup was groomed in May and August and there were no issues (she was not banned then). Furthermore, I was never informed of this situation and no one spoke to me about it. It was embarrassing for my friend and unacceptable to put her on the spot that way (they did not even bother to call me).

I have my dog on the Banfield Health insurance plan. I took my dog in for a routine yearly check-up and shots. She was in great health and they called me to pick her up. I was sick and had my husband go get her. She was brought out from the back in the nurse's arms. She handed her to my husband and said she was a little sore from the shots and to carry her. I myself would have not left the store since she HAS NEVER been sore from shots and has had these same ones for many years.

Please read this review! My wife took our Yorkie named Teddy to PetSmart this morning. We had an appointment with the groomer at 9:30 AM. When she got there everything was fine and she dropped him. She was supposed to pick him up at 1pm. When it was 12:45 she was on its way but she got a phone call from the groomer saloon and Rhiannon said that she was not able to work with The Teddy because he was really hyper.

I had purchased Advantage II from my vet previously, and it has always worked. I ran out and decided to go to PetSmart to purchase something there. I purchased the K9 Advantix II, it cost me $58. Before I used I did the same routine I had done before washing bedding, treat carpets and outdoors. I purchased on 9/16/2014. IT DOES NOT WORK!!! I called the store to tell them I was unhappy and they told me they do not do any returns on Flea products. $58 are you kidding me. I only used 1 and have the rest. I even noticed that when I treated my dog it did not seem like anything had come out. I went and got out of the trash and used again thinking I had not used it all. When I buy flea products at the vet it is usually all over his back, head and tail. You can even see where it is after I am finished. I guess with PetSmart it is buyer beware. I plan on calling the manufacturer and the corporate office.

I have been complaining to the Petsmart Manager that I haven't been able to get the 24-lb bag of Simply Nourish Sweet Potato and Salmon (only sold by Petsmart). The manager located two bags for me at a store further south. She advised me she would go and pick the food up for me. I told her that I could not buy both bags that week, but that I would need a bag in a week and a half. She said that it wouldn't be a problem and that she would drive down to get the bags and leave the extra bag in her office for me in a week and a half. The assistant manager in the meantime sold the bag they were holding for me. So when I showed up to pick up the bag of dog food they fumbled for excuses. Then the store manager looked me in the eye and bold faced lied to me and said she never told me she would hold it for me. When I called her out on her lie she then said that she had it for over two weeks which is also a lie. Had I known she was going to sell the promised bag, would have used the last bag purchased from them to mix with another brand to change my dog's food over to something that is kept in stock.

I have lived in the Myrtle Beach area for a year now. I take my dogs to the groomers about every 2-3 months. Every time I have taken them I have had a problem with them not getting the dogs' genital area clean. As well as one time, I picked my dog up and I didn't noticed until I got in the car that his face was bleeding because they shaved his nose where some tears had harden. The last time (which will be the last time) I forgot my new dog's rabies tag, so they told me that I could run home and get it really quick. I asked if that was all I needed and the girl said yes.

I had bought dog food and treats. I had coupons for them. So PetSmart itemized deductions on receipt. The manager ** in Palmdale California 47th St. wanted to give lower than what it had said. It clearly tells you for every item. Also she was rude. Tell me is it a power trip that’s why this happen to me.

I took my 4 month old shih tzu for a cut at Pinnacle Hills Petsmart in Rogers, AR. Upon picking her up at 9 a.m. she did not jump and wag her tail or even act the same. The huge girl that groomed her kept commenting on how tired my pup was. Upon getting her in my truck, Koda slept on the 45 min trip home and for a few more hours after getting home. After nibbling on her food she soon threw it up. This was at 1 p.m. After this Koda began losing muscle coordination and could not focus nor even keep her poor little head up. She soon got diarrhea as well. Petsmart groomer without a doubt gave my dog some type of sedative to calm her for her cut. I called 2 vets and their first response was she was given some type of sedative.

We had our Monty get groomed. I have been wondering how it was in the back with the kennels and how cool it was. It's bad enough we had to put Monty down lar nix collapsed due to heat and stress due to storms. So my advice would be find a groomer that does it in own home or groomer on wheels. You're doing better than I would losing your family member. They better hide. I would find them.

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colorado 80124: We dropped our dog off on Friday night (8/29/14), booking his stay there until midday Monday (9/1/14). Since he's fed 1/2 of a cup in the morning and 1/2 of a cup at night, he would be dining on his meals while in boarding a total of six times or three cups worth (Friday night, Saturday morning, Saturday night, Sunday morning, Sunday night and Monday morning).

Sep 2, 2014.. Beware of the price of the item vs what is rung up at register.. I went to the Petsmart in Tualatin, purchased 3 items.. Went to register to pay & my total was more than expected.. Before paying I told the cashier that that was incorrect so I ran back to the shelves to check sku # and price and had the cashier adjust. Cat Toy: charged 6.99 vs 4.79; self feeding fish food: charged 3.29 & 4.99 vs 2.89 & 2.89.. First total was 15.27, after I checked, shelf price new total 10.57.. I am glad I only had 3 items, I can't imagine if I had 10 or more.. It's important to be aware of what you expect to pay vs what is rung up.. Consumer beware

I boarded my pets for 6 nights on the 22nd of August 2014 and for the second time in fourteen weeks my pet came back with stress colitis plus this time was so much worse. I had an additional vet cost of 1,000.00 cause of the severe infection my dog got at the lake grove location and they will not even take the time to call. They claim they are a reputable staff with a clean facility. They are not even reputable to watch a stuffed animal let alone a live one. This location should not have a hotel with irresponsible employees.

I left my 2 years old Siberian Husky Molly at the Petsmart in 830 Pelham Parkway Pelham, New York 10803 while I went on vacation. If you have a dog that does not go to the bathroom in the house, this is not the dog hotel you want to leave your dog. My dog does not pee or poop in the house let alone in a cage "sweet". The staff members at this location are not passionate with dogs. They talk to the owners of the dog like they know more and you have no say. The second day of my vacation, I received a call from my sister reporting that Molly had a urine infection. This included Molly not being able to interact with other dogs due to this. When I picked up Molly, the staff member reported that Molly was aggressive, bit a staff member. She does not interact with other dogs without lashing out, has food aggression, and would not cooperate with directions.

On 7/26/14, I took my dog to be groomed at PetSmart, #1215, Roosevelt Blvd., Phila., PA. I have a maltese/poodle. I picked him up after being groomed, the groomer never cleaned his face. Under his eyes were as dark brown as when I brought him in. People commented to me why weren't his eyes cleaned. Also, when I brought him home, he started limping. You can also see where a chunk of hair on that leg is cut too short. He was definitely not limping before he was groomed. I thought maybe his nails were clipped too short.

My 8 year old grandson got a guinea pig for his birthday and he chose it because it was ginger and called it Gingerbread, that was a month ago. Today my son in law had to take it back to Petsmart in Concord because it's sick, my grandson went with him. Petsmart won't do anything because they give you 14 days to return it. My son in law asked to speak to the manager and all the manager did was keep pointing at the "no returns after 14 days" sign while my grandson sat there crying. There is an unaffiliated vet on the premises so my son in law took the Guinea pig to see if it could be saved. All the girl kept saying was sorry, even though it was nothing to do with her.

Pets hotel Fruitville Pike Lancaster PA - I want to alert anyone that took their dog to the doggie hotel on July 20 thru the 22nd. My dog got kennel cough and my neighbor took her dog there every week too and her dog has kennel cough... Call them and they said that they had no issue even though my neighbor alerted them two weeks before my dog got it. Did anyone else's dog get it. Be on alert. Apparently no one cares... I had to spend 250 dollars at my vets for medication and if this don't work well who knows what next step will be.

I've been a customer of PetSmart in Smyrna, GA since 2008. I groom my dog every 6-8 weeks spending 42-47 dollars each time. I was a dissatisfied customer three times during my business with them. I was told to find somewhere else to go by this man named JEFF. He stated he was the manager and that I've been dissatisfied one too many times. I explained to him that "I had an incident exactly a year ago prior to our conversation." I pulled my records and there was a dispute I had documented from a year ago stored on my iPhone. I asked to speak with someone over him. He refused for a moment. He then gave me a name of a manager. Her name Is Linda.

First off, I needed some more filters for my aquarium. So, I went to my local Petsmart which I had always loved because everyone was so nice and helpful. This, however, it was a little different. I wanted to get some fish, so I waited in line for a sales associate to get me the fish I liked. She first asked if I was 18, or if my sister was, which no one had ever asked me of this before. Anyway, she asked it in a very rude and grumpy tone. (If I would have been thinking quicker, I would have asked her if she was really working for PETA, but just disguised as a Petsmart worker.) I continued with the grouch, and told her which fish I wanted to get. She continued to be rude and took forever. I then wanted another kind of fish.

I rescued 2 old sick small dogs who are not very mobile. I like to take them for "walks" in a stroller or in a cart if I go to PetSmart to make their life a little happier. For that I have special pillows. This morning I was met by a person who very persistently and loudly told me to put leashes on my dogs. But they are in the cart! I objected and proceeded to the prescription foods area. The man followed me insisting on the leashes. I asked him to give me a few minutes to pay for the flat with the K/P cans, (this time my dogs were trembling and I myself was shaken by this treatment). I told the man that I was a 30 year PetSmart veteran customer and this was the first time I was treated this way. Yes, he said, I am from another branch. Upon my request I found out that his name is Mike and he is a manager from Escondido branch. Well, Mike, a manager like that makes not only customers unhappy, but the whole store felt different today, and everybody in the store felt embarrassed for you. I wish you good luck.

I went in the Salisbury, NC store on Friday to buy some things for my pet rabbit. I found a sign that said you can buy one bedding item for a small pet and then get another one free. I got 2 of them and took them to the checkout and told the lady at the checkout, but she acted like she did not know anything about it. She said she thought you had to buy 2 and get one free. I told her I would go look at it again and it was buy 1 and get 1 free, but she still did not believe me so she sent an associate back there to look at it with me and the associate even said it was buy 1 and get 1 free.