PetSmart Reviews

9 June 2017: I made an appointment on June 8 to have my dog bathed at PETSMART GROOMING. I was asked at the time if my dog had rabies shots. I replied that she did and they were on file in The PetSmart Store where the grooming was located. She told me that was fine and that "SHE" would call them and get the information before I came. When I arrived for my appointment I was asked about the rabies shot and I told them what I had been told. I was told that "I" had to go and get the information. I told her what I had been told the previous day. I went into the store, waited in line at Banfield Vet Clinic and got the information.

My daughter and I bought a baby fancy bearded dragon and went back following weekend. Petsmart had 2 more fancy bearded dragons in their store. The one was way too little to be up for sale. He could not open his one eye and he was almost see-through. My daughter got pictures and it was very sad. Nobody would address the questions we were asking. Very sad and disappointed.

I scheduled a 12 o'clock appointment got there at 11:50. Was told I was early that the appointments were for one and 2:00. I told the girl that I was on speaker phone and had a family member listening and that the girl said 12 not one and two. The girl said it would still be three hours cause they have so so many appointments. I told I know I'm use to 5 or 6 hours that's why they go to a private groomer but they needed a bath and brush and my other groomer was booked. I had left the O'Fallon PetSmart 6 months before cause 3 times my little girl was razor burned three times. I think they called every month to let me know the cockers had been in. So I thought they could do a bath and brush. I was wrong. Both cockers came out damp, not fully dried, and shaking. Couldn't wait long enough for me to pet them. They pulled my daughter right out the door to the car.

My dog has been going to the PetSmart grooming salon for over 6 years now so they know her very well, specifically the store in Coon Rapids, MN. When I dropped her off for her appointment, I told them just her normal haircut. They later called me that day to say that she will need to be shaved in a few places due to "matting". I told them okay. I went to go pick up my pup, and she was COMPLETELY shaved. I was PISSED.

Terrible attitude in handling a problem by the Store Manager at The Colony, Texas store. After reading the nearly 700 bad reviews, we will NOT BE RETURNING TO THIS OR ANY OTHER PETSMART STORE. They are only interested in profit and there is NO CUSTOMER SERVICE.

When I moved to Bolton, I scheduled my dogs to be groomed at the local PetSmart. At their second visit, they were seen by another groomer because the original one was gone. I wasn't happy with the results because one dog's hair was barely touched and the other one's hair was so choppy and uneven he didn't even look like himself. I didn't complain but when I booked their next visit, I requested that they be seen by another groomer. On the appointment day, I was dismayed to be greeted by same groomer but was too embarrassed to say anything. When I went to pick them up after their appointment, the groomer asked if they looked okay but with clients waiting and my dogs bolting for the door, I said I would check them at home and let her know if there was a problem.

PetSmart and Petco should be avoided at all cost. They handle the animals they sell very inhumanely. They keep them in plastic tubs with holes drilled into the top of the tubs. The animals including baby animals die and they just throw them out in hoards like unwanted trash. They barely feed them, they transport them via FedEx or UPS. They are made to live in their own excrement and feces and by the time they get to the store they are dead.

I need to tell you about PetSmart grooming (Manahawkin NJ). Here are the before and after pictures of my Roxy's hair cut. I paid almost 70 dollars for them to chop her hair up. I told the girl just trim her legs and please don't touch the collar. Well I am so upset they chopped her all over it does not even look like her. Just giving a heads up. Before & after pictures. Looks worse in person. When I spoke to the manager he said the girl was one of his best groomers. If this was the best I hate to see the worst. No stars for them they should be shut down.

I started with Petsmart with Training classes and very happy with that and the trainer... I start with the good and that I had to bring in all my German Shepherd puppy paperwork—shots, rabies cert... They copied everything and made a file for her. I made an appointment for grooming online and read through everything and brought my dog in for a bath and nail trim, at her appointment time 4PM 5/72017, store 1146 Manalapan, NJ.

I recently purchased a National Geographic aquarium filter "CF70 UV". I was not told by the store that this is a discontinued item and no replacement parts will be available for it. I came home put it all together, it took over an hour. The uv bulb was burned out before I ever plugged this unit in. I just figured call the 1 800 number to have it replaced. I was told they don't sell them, to call the store I purchased it at. So I then called the store and was told any 9w uv bulb could be used, however they don't have any in stock. They said they have no idea when they will have more in stock, that I should call the 1 800 number. So I did that again. I was treated very rudely and talked over by the representative. They told me they will not send me a replacement for it. I have to wait for the store to get them in stock, then go buy it. So after an hour connecting the filter and over an hour on the phone with them, they just don't care.

I purchased a Kong Dog Crate from the PetSmart in Dulles, VA. Upon opening the box, we noticed a strong odor. The crate was covered in urine, feces, and dog hair. There was also a stuffed dog toy smashed in the used crate. I called the store immediately and they just said "Sorry. You can return it." Apologies again once I returned the crate an hour later, but no offer for a discount/coupon/other for the trouble even after asking for it. It is appalling that our household was exposed to another animal's excrement when attempting to purchase a new crate. That was on my second trip to this PetSmart. On the 1st trip I had to give back 2 items from my cart before purchasing because I noticed that they were both used: 1. a brush full of dog fur and 2. A 2-pack of Nyla puppy bones that had been taped back up with teeth marks on the bones.

Saturday April 15th, 2017. We took our dog to PetSmart store #2454. As they took our dog to have his nails grinding done, I watch from the observation window. I became disturb and upset as I saw how he was being handled. I walked back into the grooming room. The girl doing his nails noticed my glare. She then asked for help holding him. The girl holding him was calming my dog. The girl trimming continued to be rude toward him. Now before I walked into the room, he was nearly falling off the table. She had no concern with that or his safety! He then yelp! He clamped his teeth into the leash hook bar in front of him! He knows not to bite. And he never has.

Dropped off at 1pm. Told he be ready for 4pm. Said I might be a bit late due to an appointment & they told me to be there NO later than 5pm. Was there for pick up at 4:30 - not finished grooming, still had his head to do. Came back at 4:55pm & still not ready. Again, they charged extra for an Add On (Brush/DeMat). I'm getting tired of the extras! He was shaved "due to the mats" which I told them I didn't want. His head hair is still on the longer side (not a Westie cut at all)! Tail was shaved. He was not as white as he usually is when he comes out of the salon. The red stains on his feet & face were still there.

000 STARS! I took my cavalier spaniels in to be groomed. I asked for the basic service. They pressured me to do the premium service. I explained I am retired and could not afford it. When I picked my dogs up, they had charged me an additional $100. I told them I could not pay it. THEY LAUGHED AT ME. I spoke to the grooming manager and the store manager. The grooming manager laughed and said I had to pay it. She did not say sorry, she did not offer to work something out. The store manager said she did not have time for this. They both smirked and said I could pay or not get my dogs.

First off I want to say I'm glad the PetSmart cares about their fish. I just don't like the way the employee went about it. I have over a 30 gallon tank with two small goldfish in it. I wanted to buy one more goldfish. I really liked it and soon as I walked up there the girl drilled me about my size tank and how many fish which like I said again it was fine but her demeanor was very serious almost like I was a child telling a lie or something. I just don't like the way I was treated. She made me feel dumb. I know a bit about fish. I have to tell you my fish would've been a lot healthier in my tank. She's questioning me about how I'm going to have three goldfish in a 30 gallon tank where she had 10 goldfish in a 10 or a 20 gallon tank. I'm not sure what that was in the store.

Purchased 4 items at PetSmart on 4/11/17. The item that was broken was a cricket holding container. I purchased this item for my grandson's gecko. When I got home and prepared to put the purchased crickets in the container, I noticed the flaps were not positioned where they should be. The gal who picked the item off the display did not look it over either. So I proceeded to take the loose-lying flaps in the bottom inside of the container and place the flaps on the outside above where the tubes are located. The flaps could not be positioned because half of the flap was broken off. So I called the store immediately and they told me to bring back for a refund.

I tried to place an online order for the amount of $68.00 with free shipping. However as soon as I entered the coupon for my first order, I received the message that my order cannot be shipped for whatever reason. I called also PetSmart customer service and the person tried to tell me that items may be not in stock. If not in stock, they should not be on the website. Sending out coupons and then not accepting them or not shipping the items I ordered (all regular items available in stores)... Sorry. I never had any problems with CHEWY, always in stock always ships on time. If you launch a new program, make sure you advertise what you can sell or have in stock. You will not win or earn customer.

Ok so my dog is 14 and she's older and she loves coming home from the groomers and that day when my dad picked her up for me he called me and said you need to take her to the vet. So I met him at the vet and the dog's right eye (looking at her face) was shut and she was walking funny and stumbling and walking into things. And the vet looks at her and tells me to leave the room and she said come back in and my dog was cut up from head to toe and she said the groomer glued the hair back over the cuts so we couldn't see them. So I'm at a loss for word. Ever since she was a puppy she always goes to PetSmart. Now after 14 years I need a new place.

I would give this grooming/store 0 stars!!! My dog went at grooming today. As you can see by the pictures it didn't go well! The groomer of my dog was "Aurie." My dog was half groomed, I come to this grooming salon because I want my dog to be clean and well groomed. I don't want to come and pick up my dog half groomed and to hear "He was wiggly. We will finish him up in 3 days."

I'm a single father raising two girls. One which is 14months and the other is 10. I have a classic truck that I re-did so I could make some money on it due to life isn't easy when it to single parenting. I had a buyer for truck but after one of their carts flew into it and crushed the right door no buyer. I have no money. My 10 year old wanted a dish tank that we were going to buy with some of that money, now no fish tank, no buyer for my truck and pet smart hasn't called me back but sent a letter stated that it is a privilege to have carts. It's not their fault but yet after the cart hit my car all the workers ran out and gathered all the carts so they saw what happened.

The store had good friendly service, the problem was with the product. At first, when first opened noticed some pieces with weblike tissue, seemed odd, but since first time getting this blend... maybe this was normal. But then a small moth flew by. Maybe it came from outside, I thought... but again it happened. Then a few days passed when a few more flew. They came out of the bag. I killed two and decided it was time to take the proof of moths and the bags back to the store. No problem getting a refund. I have switched to another brand altogether since someone working at PetSmart mentioned that at least two other bags have had the same moth issue. So far, my dog seems to be ok. Luckily he approves of his new food.

Ok, so I am a Pre-K teacher. I just recently bought an aquarium for the classroom because it is a very valuable learning experience. I went to PetSmart to find and buy fish. I know I am new to the aquarium life and don't know much, but I've been researching everything for my tank and what will be best. And I do take the fish employees serious. But when I brought a sample of my water to have it tested, this employee not only complained to me about how I didn't bring enough water, but then when the water wasn't where it's supposed to be, this rude employee decided to get snippy with me about how I'm going to kill my fish because of the water. And instead of telling me how to fix it, he just said that I cannot get any more fish.

My pug, named Pug and his brother named Frankie came with a report that said "Frank and Sandy..." Apparently they don't pay close attention to your dog's names. I also asked them not to clean my pug named Pug's ears because he had an infection... But Sandy came home with very nicely cleaned ears and they were very inflamed. Sandy got an A+ on her report card! I'm sure she/he wasn't bothered one bit when they dug in his ears. When you drop off, please spend 30 seconds observing the way they treat the other dogs getting groomed. You will feel sad... And so will your doggy. Peace.

1.0 star rating 2/25/2017. I've been to the same groomer at the Altamonte Springs PetSmart for more than 5 years. I took my two Golden's in on Thursday February 23rd 2017. Both ran in happily but when I picked them up one could not stand and the other was limping. I immediately took the one that couldn't stand to a vet. She was dead within the hour. Upon examination of the other in addition to her limp she had skin burns and the grooming was choppy. We buried our pet yesterday and my wife and I are devastated. Has anyone had a similar experience? Our phone number is **. I do not want to put up any stars but the system requires at least one. We won't be returning to that store.

Our local store appears to have an inventory problem of some major brands wet cat food. Our local store offers only a limited variety of Sheba Perfect Portions, and what it does carry, it is hardly ever in stock when we go to the store, even on Thursday or Friday after it receives its weekly shipment from headquarters. Again, our local store offers only a limited variety of Meow Mix wet cat food, and what it does carry, it is hardly ever in stock when we go to the store, even on Thursday or Friday after it receives its weekly shipment from headquarters.

I go into PetSmart today to buy a new harness because my dog has just broke his and I explain to the person there that I needed something to where he wouldn't chew on his harness or even mess with it and she shows me this spray and her words were "this spray will guarantee that he won't mess with it" and I'm like "okay cool! Great!" Then she shows me new harnesses and then explains to me that Kong was the most durable and he wouldn't be able to chew through it. Again, I'm like, okay cool! Great! So I buy both the spray and the harness she had shown me. I get home I spray the spray on the harness and put it on him. I lay down and about 20 minutes later I lean up to see that he has chew through this such "durable" harness with such "repelling" spray! No longer will I be shopping at a place that literally just had me sink in 60 dollars for them to last 20 minutes! Such great quality guys!

I've taken my dog multiple times to get groomed at PetSmart, without any issues. However... this time was different. Firstly, when I picked her up she seemed different, scared. She wasn't wagging her tail, trying to jump up in me at all. Then I noticed that her tail looked trimmed (I stated multiple times not to touch her tail) then I also noticed that multiple spots looked uneven. The lady said that she was "wiggly" however no other time has any groomer said that and she's been multiple times.

PETSMART of Aventura has a very bad service. I was to make vaccines to my pet but I never was attended. The people that come after of me got it. However in my case it was impossible. Very bad service. They are not organized.

We often go to the PetSmart in Marlton, NJ because it's the closest pet store. I always spend between $80-$150. I went to the store and figured out the cashier charged me an extra bag of treats today, which was $9.99. I went back to the store with my 4 years old and saw there were a dozen customer waiting to check out. I turned to the PetSmart worker next to me who was sorting out shopping carts and told her I just need to have the over charge refunded to my account. This is the second time this happened. The worker just yelled to the cashier who made the mistake, in front of everyone, this customer said we overcharged her and needs a refund. The cashier dealed with the refund ahead of others and indicated she didn't charge for one of the cheaper bag of treats. She said "you'll get back $4" loudly.

3 registers open, all had minimum of 4 people in line. Chose one and waited my turn. When I reached cashier I asked to purchase an identification charm to be engraved. Store Manager told me I had to stand in line 1 to purchase that. Line 1 had 8 people. Explained I had just stood in line and asked now I have to stand in line again? All he said was "sorry". When I asked why they don't have these charms at all the registers he said "because they told us to put them just on register 1." I have been a customer for 20+ years. I walked out and will not be returning. I believe the store manager should have let me purchase my item at his register instead of waiting for 8 more people. So not fair and such poor customer service. Plenty of other pet stores nearby that will get my regular business.

Miami Animal Rescue at Kendale Lakes PetSmart Miami, Florida - We fostered for the first time a dog from Miami Animal Rescue. The owner Meg ** gave us a puppy without any agreement or directions. After 3 weeks, we took the dog to a vet and found it a home. She is now calling my daughter's school and my place of work saying she will call the police if we don't return the dog. She wants $100. I've already spent $128 in vet bills before finding it a home. Please be aware of this non-profit. She houses several dogs in a small townhome where there is insufficient space. I believe this may actually be a for profit organization and county compliance is being ignored. Like I said, we cared for the dog and found it a wonderful home. This repeated persecution by Miami Animal Rescue in a good Samaritan situation is uncalled for. Beware. Sign proper agreements. Do not go to her house!

02/05/2017, transaction was charged to me twice. Clerk said it was not and I needed to process again. Next day, account was in fact charged twice. Call the store and spoke with Michael. Did not see that was charged twice; store level unable to verify. 2nd. charged verified by my institution and Pet Smart. However, store has to wait on HQ to verify before a 3rd. party can issue credit once issue verified. Customer service is pathetic!!! Pet Smart caused the issue in store, but cannot issue credit... only excuses. 3 Calls to HQ to resolve, not response. Stopped by in store to resolve, e-mails presented, but still no credit issued... only more excuses. Be smart, take your business to Pet CO.

Bought a 300W heater 2 Fridays ago online for in store pickup. It's $10 off online. Called customer service before placing order and was told it's usually ready in half hour to an hour and the store should send me a ready for pickup confirmation. I happily ordered and hours gone by no such email came so I called the store in Bridgewater NJ to check and the lady was rude and said it's just not ready if I didn't get no email and they are very busy. I ordered around noon so I decided to drive there around 6 to see if I get to pick it up only to find out they have orders in the system and the store manager Judy just realized and started looking into it because I came in. I picked it up without getting any paperworks. As soon as I read the description on the box I realized I needed a 200W heater and not the 300W. I then went online in the parking lot and bought the 200W instead.

A horrible experience with the grooming service. My full bred American Eskimo is so uneven, it is unbelievable. I could have done a better job myself and not have saved my dog from also being hurt! Then to be accused of bringing my dog in uneven by the so called manager and then the groomer telling me she did not do that. One of the managers told me never to come back into their store. Last night I noticed my dog was limping on his back leg. I will NEVER take my dog to the store again! I threw out my receipt in the store.

Every time I shop at the local PetSmart, the place is a mess. I shop cat and dog section, and it looks like nothing is straightened. I doubt the food is rotated, because I found a couple bags of dog food that had expired.The prices are high enough, so I don't shop there anymore.

I spend hundreds of dollars on my schnauzers a year. A few months ago I purchased a harness for my youngest schnauzer. At the time I asked the clerk if I could return it if it did not work out. He said yes. Today I went into the same store to either return or get store credit. The clerk asked the manager because the receipt was old. She said no. Ok fair enough. When I asked for store credit, she said quite loudly, "It's not my problem!" Whoa. Horrible customer service or should I say none. I said I would not come back, she said "Fine". At that point I did call her a name which she replied "I'll call security." NEVER EXPECT GOOD CUSTOMER SERVICE FROM PETSMART! Ok now an employee can put in 2 glowing reports for this company... happens folks!

I took my dog to the Burlington ON location, which looked more like a dog grooming factory with several dogs in one room being groomed all at once complete with a lot of noise. Upon picking up my dog, the groomer told me he was "difficult" (my dog is a 20 pound yorkie poo). I explained he was probably nervous with all the noise and several dogs all in one small space being groomed simultaneously. Instead of just calling me to pick him up, they charged me an extra handling fee because the groomer claimed she needed help to groom him. Then she informed me they would not be able to groom him again. I told her not to worry I would never give this company (for grooming or otherwise) my business again. I have never had any problems with my regular groomer (who was on vacation) so it was clearly her inexperience and ineptitude that caused such a terrible experience.

Got call from PetSmart employee asking if my dog had been dropped or fell down stairs etc lately. I said no. She said she had red mark on head and she has a red eye but had vet look at her says she is ok. I told her she has always had like a little pen mark of red in her eye since I bought her but vets said that was normal. So they said they finish grooming her and call me to pick her up later. I said ok. So when I showed up to pick her up she was shaking and afraid. She had red laceration to her head above her eye and her eye was all bloody red, no white at all in her eye. Someone hit my dog or dropped my dog most likely hit her...

I asked a question about flea medicine for my cat and what would be the best medicine. I explained I have bought some off of pet shed and the brand which she told me they don't sell it for cats basically saying I was a liar. So next she is trying to send me to place to wash my cat. I tried to explain our cat is a rescue cat and it very timid and last time we tried to take her somewhere she bit my wife to the bone. But she cut me off and in front of other customers told me if I would be quiet she would tell me what to do. This happened twice so I let her go through her whole speech and told her once again that this will not work. She got huffy and I said just tell where the cat medicine was. She pointed to the spot and guess what not there. Stay away from PetSmart in Smyrna TN. This was the worst customer service I have ever had. Enough to make me write my first complaint.

The first few visits to PetSmart grooming were fine. My pet was willing to go happily. After a few visits I noticed she did not want to get out of the car when we arrived at PetSmart. Once I was able to get her out of the car she would not want to go into the store so it was a struggle to get her to go. Over time she hated to go for a ride. One visit when she got home I noticed a cut on her paw which healed after a short time. I didn’t think anything of it until a later visit I received a call from PetSmart that my pet had a cut and they had no idea how it happened. That was the last and final time because I finally figured out why my pet hated PetSmart. They treat your pets badly. My pet is still scared of going for a ride but she is happy when she goes to her new groomer. Avoid PetSmart grooming at all cost, your pet will have issues after.

I purchased a pet crate on November 8, 2016 using my American Express card. When I opened the box I saw it was used (dirty, covered with hair). I had lost my original receipt and went to return it or give me a credit even though I showed them my American Express bill showing my purchase. I have called their corporate office twice. I also returned to store and the manager Samantha refused to credit card. The used crate was 95.49. I need your assistance.

I brought my toy poodle to be groomed to the Lake Park, FL location. I dropped her off and told the woman I did not want her shaved. This was my first time using PetSmart grooming services so I was VERY CLEAR on what I wanted. She said she would have to shave in a couple of places, however when I picked her up she was completely shaved. This does not even look like my dog anymore and I am in tears over this. Her curly coat is something that essentially defined her look. Now it will take months to grow back, and I don't even know if it will grow back normal. Also, she is normally itchy after a groom but this is ridiculous, she has been itching the entire time since she's been home. I will never bring my dog here again or shop here, and will advise others against Petsmart as well. Obviously the groomer decided to put profit over my dog's needs and the customer's direction.

On Black Friday of 2016 I purchased a few things online for PetSmart. On that following Sunday I realized I made an extra order by mistake. When I went to pick it up I spoke to the manager and ask can he remove that one item. The manager ended up cancelling my whole entire order and said I can reorder or just buy it from the store. I refused to do so because that's not what I asked and I had no funds to repurchase since my card was charge. The manager stated I would receive an email about my cancellation order (which I never received). I was also told my money will be credited to me within 3-10 business days. 2 wk past and I didn't receive anything. I spoke to the manager multiple times including customer service and still nothing. I had to wait a whole month to call my bank for them to dispute the fee. Today I am finally receiving the money from PetSmart thanks to my bank.

We bought some dog food from the store and went to return it, however we were told from the manager that because the bag was not 90% full, they would not return it. Immediately we went to our phones to look up the return policy and could not find the 90% full policy anywhere. We have been weaning our puppy into the Blue Buffalo off of the Royal Canin and as soon as she was fully on the Blue Buffalo she started to have bad gas, diarrhea, puking and is scratching. We are not happy about this incorrect information we have had from a MANAGER. We have called the PetSmart Customer Service twice. The first time we were told to call Blue Buffalo, second time we were able to speak to a very helpful lady that let us file a complaint. It is only because of the second lady that I am giving them one star. Not satisfied with management or the customer service they offer.

I took my Goldendoodle for her first grooming at PetSmart because we had been given a gift card. I was on time and actually talked to the groomer who would be taking care of my pet. We talked about what I wanted in the way of the length of her coat... trimmed, so she wouldn't look so shaggy. When I went to pick her up, I didn't recognize her until she ran to greet me. She had been shaved to 1/2" - 1" of her coat. She doesn't look like a goldendoodle at all. Really shocked and very disappointed. I gave 2 stars because they did do a good job on her nails and hygiene. This is a good lesson because wherever I take her the next time, I'll have a photo of what I want.

I got to PetSmart at 8:58 and they closed at 9:00. Even though they were closing soon, the staff was nice and didn't give me dirty looks or make me feel rushed. I took a few minutes to look at the cool animals they had - they had a python and other cool snakes. I also got the kind of wet cat food I was looking for (though I wasn't 100% if it was the exact kind I wanted). The prices are not cheap, though PetSmart has a member club you can join and save each time you shop there. I liked my visit. Also I should mention that the store didn't smell bad despite there being animals there.

Don't let your children shop alone in the Princeton NJ, PETSMART!! My 14 year old son decided to get his younger brother a tropical fish tank 2 days before Christmas, so his mom left him alone in this PetSmart to make the purchases on his own. My son spent $283 dollars in cash for a 20 gallon fish tank, tank equipment, supplies and 18 tropical fish, all purchased at the same time. No one bothered to tell my son that he needed to set up the tank several days prior to buying the fish so that the water could be treated, filtered and set at the proper temperature with a heater. And with all the money spent he was not sold a tank heater or thermometer, no one at the store bothered to advise him that he needed these items for tropical fish.

The store is clean, well stocked and the employees know the products. PetSmart is the store I go to for all my pets needs. I like the selection of products and the staff is friendly and helpful. I like that I can bring my pet in with me. Anytime I ask a question or ask for a recommendation of a product from the staff, they are quick to help me. Prices are in line with other pet stores. I wish they had more coupons during the year to help with the cost of the products.

The customer service at the Harbison Boulevard store is awesome. They groom my dog. They help me set up my aquarium and they're just really good customer service people. If you want good customer service from the time you entered the door until the time you leave their store this is the store for you to shop.

It's always very easy and affordable to shop here. The staff always are helpful. This store has a wide variety of pet products. I can shop for my dogs, cats, and pond fish. They're always available to answer questions about products. Very well organized. Good prices.

I think they could go down on their prices, they are ridiculously high priced. You pay dollars more than say, Walmart. They sell too many things from China and cost way too much. Not everything, but if you wanted to buy "Busy Bone", they want three dollars and change, when you can get it a buck off anywhere else.

Because they are very reliable for information and friendly. The pet store knows what is valuable when it comes to knowledge of their animals and food products and they have a excellent variety of products.

Very happy with this store. I'm at PetSmart all the time. We love going to see the cats and kittens they have up for adoption. We would love to take one home but we already have two. Maybe someday.

Floor personnel only had minimal knowledge of food, teeth care etc. Grooming group great service and very knowledgeable. The staff doing the shampoos, cuts etc are very knowledgeable. The floor and register personnel were not knowledgeable about food. Teeth care.

The prices are not that great compared to what you can find online. However the convenience of walking in is great. The store is convenient but some of the prices are a bit higher on some items. We would like a real rewards program at least.

Per PETA, sick animals are not treated and just left to die. Live animals are very poorly treated. Because of the proof submitted by PETA, I am boycotting PetSmart, as are many others and more, due to this, I hope.

The store deserves these ratings as far as I am concerned. The people there have always been knowledgeable when I asked a question. I have never received bad service at PetSmart and the people have always been friendly and ready to help. If they did not know an answer, they immediately went to get help and find the answer.

I have a local pet store in Dripping Springs, TX that has better prices than this mega store of PetSmart. Ex: their cat litter (Yesterday's News) is $19-21. At my small pet store it is $16.25. It is $14-15 online. They should be ashamed of their prices. And often they are out of stock for what you came in for.

Petsmart is a good store in the fact that you can get Hill's Prescription diet dog foods there. Sometimes it's not the exact one my dog needs, I have to call each time ahead. The price is no different than a vet office though.

The store offers a very nice selection of items and their prices are pretty reasonable. They have several locations and you can order online also. They also have good sales and it's nice to get a coupon for a free item every now and then. They offer grooming services and training classes for your fur baby as well as a clinic and pet hotel at some locations.

Variety of cat litter and great sale prices. Also, they always help me to my car. PetSmart has a great variety of cat items. I wish they had VEGAN cat food, but that may be asking too much. Because of that, I only purchase my cat litter there, but I ONLY buy it there because they send me email sales. I can order and pay online and just pick it up.

The store is always stocked well and I usually find products that I visited to buy. Staff are very cordial. I love visiting the rescue cats and I can tell the staff love them as well.

Everyone is knowledgeable, but sometimes I cannot get the food I want, and the quality of the toys is not top rate. The store is convenient to reach, the clerks for the most part are very helpful and try to explain anything I ask. I love dogs and enjoy watching the ones in the day-care center play. I can no longer get the cans of Hill's Science Diet that my dog likes, but as I understand it, Hill's is now supplying it to big box stores instead of pet stores.

Whether or not the staff knows what they're doing is hit or miss. I've dealt with staff members who were fully knowledgeable and some who had no idea what they were doing. This store is close to home, which is why I frequent it over other pet stores. They have enough of a selection for our turtle and fish to get everything we need. The staff is usually helpful, but we've had a few negative experiences when we couldn't find someone to help who knew anything about turtles. Overall, though, this is still our go-to store.

The staff is courteous, helpful and knowledgeable, but the prices are continually rising and I only shop here when the regular discount stores are out of stock. There are weekend sales all the time, but the prices go up shortly afterward to compensate for the loss, e.g., treats that were $1.97 before the sale price of $1.89 rose to $2.09 after the sale. Their online prices are generally lower, but ordering for store pickup is a joke. An order placed in the morning is promised to be ready within 2-3 hours, but often, it is not ready until after I call the following day. It is not unusual for one particular store to have "lost" the order, or claim not to have rec'd it even though Customer Service HQ says they have the notification that the order was placed and/or picked. I suspect that store just does not want to honor the lower online price.

Love this store. They have everything you need for pets. Great choices. The store is very clean. Organization is great, staff very helpful, products of all kinds to choose from. High price and low prices. They have for all pets something you will need. Animals welcome in with shoppers. Great store.

Their stock is good with many different options. I have had a few questions about different foods but the staff didn't seem to know much about their products. The staff is good however I don't believe they have any background education in pet food and nutrition. Staff that I have asked questions are friendly but not product knowledgeable.

They seem to always answer my questions and are always available and friendly and try to help. They helped save our dog when she was stolen from our yard. We will always be grateful.

My local store is terrific. PetSmart has a wonderful selection. Their staff is helpful. Two years ago I adopted a cat from one of their weekend pet adoptions.

The staff doesn't know basic information and the so call grooming shop injured my friend's dog! In addition the store always smells of dog urine and it looks dirty! I do not like Petsmart. No one seems to have basic knowledge of dogs or cats. In addition, I've waited in line for over 20 minutes on Saturday afternoon -- only one register was open. I almost left! The store stinks and is dirty! I stopped at Petsmart for these very reasons.

I like the employees, however there is a problem with their online ad and store ad. You see something on sale online and go in store and then either they don't have it or don't know anything about advertised items. The pricing on pet food is a little high and some brands are not in store.

They recommended food and vitamins specific to my cat's health situation and Aisha was very knowledgeable and had a lot of insight in regards to the ingredients and benefits of each brand of food. Everyone is friendly and always asking if I need assistance. They saw that my hands were full and brought me a shopping cart.

I typically shop between both PetSmart & Petco as each carry different brands and products. PetSmart's Authority line of dog food has been a hit with my finicky eater senior dog. One key difference with Petco is that they seem to carry more diverse lines (other than GNC products) for canine health and wellness products -- e.g., vitamins, digestive aids, etc. -- so I more rely on them for those products. PetSmart is reliable and consistent, and the Authority line of dog food has proven to be a winner -- according to my dog! A potential area for growth might be to consider the health & wellness products currently provided -- perhaps expanding brands, but also with an eye toward the needs of senior dogs.

Brought my Welsh Terrier in to be groomed. They said they had experience and would fit her in. When I went back to get her they said they could not finish her face to take her somewhere else that had experience. They DID NOT FINISH HER. I am very unhappy and they still made me pay full price. They are open until 7:00 and it was close to 7 when they told me they could not finish her face to take her somewhere else that had experience. I'm not stupid. They wanted to go home. Very very unhappy. Also there were two bad lumps of hair on her tail and I had to tell them to at least trim those. I am a member of a Welsh Terrier with 1,000's of members and trust me I will tell them all about it. I will so post this on Facebook.

Placed order online for store pick up at 3 different stores on friday afternoon. Don't receive order confirmation and ready for pickup email til next day saturday. Was busy so waited til sunday then on sunday morning receive email that orders were picked up and completed. Called to verify order at store. Was told it is still there. Told them to just cancel all orders. Was told to just wait til past 5 days and will cancel itself cause for some reason seems like she didnt want to do it. Told her it says complete and picked up on my online account. She says thats what it says when ready.

I placed an online order on 11/24/16 containing 3 items: Dog Crate, and 2 packs of dog treats. Order came in a very large box, as I expected, since I had ordered a large dog crate. Upon opening the box I find tons of bubble wrap and at the bottom of the bubble wrap: 1 box of Dentastix, nothing else. According to the packing ship, all 3 items were to be included. I contacted customer service, who apologized and said the missing items would be sent. It is now 12/9 and those items have still not arrived. My online tracking states the order is completed and has been shipped, but an email from customer service states that they are delayed and it will be shipped in the next 4 days( Meaning I still will not receive it for at least 7-10 days). This was the first time I placed an online order with PetSmart, and my last. I have never encountered such a problem with online shopping.

I had made reservations for my Fur Baby at PETSMART PET HOTEL Orchard Park NY and went on vacation as I have done in the past and never had a problem. Well none that I might have know about. But my Fur Baby wasn't able to tell me if there was. But this time he was in their kennel from November 26th 2016 and it was his final time there. I had my daughter take him to the hotel where he was to stay and he was scheduled to stay for 8 days.

While looking at the dogs to adopt with my son who had lost his dog that night to old age (18) I asked about a couple of smaller dogs. The lady there asked what kind of fence I had. I told her it was chain link. She said "nope thats like a ladder for the dogs." I asked about another one and she said that it was being held for someone else to look at, and that was for all the rest of the dogs as well. Why have dogs there that are for adoption if you dont want to adopt them out to good, long term homes. I will NEVER shop at another PetSmart ever. My son was so devastated.

I have been shopping at the Maple Ridge, BC store since it opened. I have found the staff to be friendly and helpful. However, I had a very bad day on Friday, Nov 18, 2016, when I brought my dog Millie in for her routine bath. She is a Lab x German Shepherd. I waited outside because she is always done in under 40 minutes. I watched the groomer bring her out, jump on the stand and the groomer maybe ran the grooming comb through her coat perhaps 5 times if that. Millie is a big 80 lb dog. She needs a little more brushing than that!! I went directly in. I always opt for the basic wash and groom at $35.00 (PetSmart -check your records) and did so again. I explicitly asked for the $35.00 grooming and bath. I was charged $39.00.

I ordered a fish aquarium on Cyber Monday as a Christmas gift. The order went in just fine and was confirmed by email so I began purchasing other items to go with the gift. Now on Wednesday, I get an email from PetSmart only saying that my order has been canceled. I called and was told that they could not fill my order and if the item does come in, I will now be charged full price if I want the item. Had I known they would not be able to provide the item, I could have looked elsewhere for the tank. I am very displeased that they are not going to fill the order that they accepted even at a later date for the stated price.

When asking "where to go for daycare I got where definitely where not to go" and that would be PetSmart in Lincoln, NE (Pine Lake). This was by more than one person. Real concerns with the "Hotel and Daycare" manager not having ANY animal experience. Tension can be felt by employees and dogs alike; employees are not watching the dogs in daycare and some dogs are being "bothered" by other dogs, which is a big time no-no. If dogs don't "behave" they are not given water and put into a too small cage. They won't have water the rest of the day. Some employees appear to have the same mentality as this manager. Some dogs have been slapped or kicked when they do something "wrong". I write this because this information came from people I feel are truly concerned but unable to speak out. The next time your dog doesn't want to stay somewhere it may be more than they are missing you.

I read recently of an alarming number of reports of pets dying at PetSmart during a grooming. My beagle died at PetSmart in Devon, PA, which closed recently. This happened in 2008 and we did nothing to pursue it. I dropped him off for a bath and half an hour later received a call to come quickly. By the time I got there he wasn't there. The groomer had taken him to my vet who was less than a mile away. When I arrived at the vet he let me know that Bailey had died. Supposedly he had just dropped dead but I was suspicious that he had fallen from the table while tied by the neck. We were too distraught to pursue it or try to find out what might have happened. Obviously I should have!

Placed an order at 9 AM for food that was in stock at Huntington NY store location for pick up. By 3 PM am still waiting for email from store that order is ready to be picked up. Called customer service and after half hour of holding am told that the order cannot be cancelled. Doesn't make sense that if food was in stock why it takes more than five hours to be picked up and that customer service cannot cancel. Horrible customer service and online ordering experience.

Safety and the welfare of pets completely disregarded at this store. I am appalled, disgusted and concerned that an employee was spraying cleaner and leaving it sit while cats were present! This is unhealthy and certainly a safety concern because these cats are inhaling these fumes confined in a small area!! I can't believe a manager/supervisor would permit these practices unless this is an approved standard of practice with PetSmart, which is unacceptable!! This is cruel, abusive and inhumane!! How many pets have to die because your employees are not properly trained or grossly unsupervised???

The employees at PetSmart are always very nice, but unfortunately the PetSmart on E Independence in Charlotte NC, has sold me 3 beta fish with an ick disease parasite and I've returned fish and got more with this disease after I spent $160 on fish, tanks, decorations, food etc. And then I just had to spend another $40 to try and save the fish that our 9 m old and 7-year-old are in love with. I think PetSmart needs to treat their fish for parasite and diseases. I think they should look over the animals when people buy them to make sure nothing is wrong with them, as to some of us would not know if they are sick. When checking out the cashier should be able to look at the fish or the lady putting the fish in a bag should be able to say this fish is sick and the treatment for the sick fish they sold should be free.

Beware when shopping at any Petsmart in Scottsdale or any other nicer area in Phoenix. The prices are a ripoff across the board much higher than online and Petco. Do your homework and compare prices. They will price match and you will save 15-30% every time but only if you tell them. Then check your receipt because they somehow "forget" to price match each item. A 25 lb. bag of dog food was 18.00 cheaper online. It's quite time consuming but the savings over the lifetime of your dog is enormous.

I always bring my dog here for grooming. We have a 1230 schedule and just because they messed up with paperwork and phone numbers, it took them almost an hour to fix things, then they have the audacity to tell me that because it was late already I have to wait longer than 3-4 hours. Like no apology... so I told them that we were there on time but because they couldn't find the record, took us longer and that they caused the delay... and this person said, "yes that's why I'm telling you that it would take longer." WTF!!! Because of that, did they know that I almost missed to pick up my son from pre-school at 1p? NO CUSTOMER SERVICE, NO ADMITTING THEIR FAULT, NO CONSIDERATION!!!

I'm a PetSmart customer since 2005, I have brought Coco to the groomer around every 3 months to get his hair cut, teeth cleaned, & nails done, in the beginning he got everything done nice. I was really happy, this last year hasn't been that way. He has gotten one of his nails caught in your pet cage & had to be removed, then there's been times his hair wasn't cut complete, then he started to get nicks when he came in, it got where they were really rough with him so he snapped at them, which he never did before, when he got nicked it would heal then next haircut it got recut. It got bigger, this week I had to take him to the hospital. Those nicks become a cyst so had to do surgery, by the time they were done, my bill was $349.16.

I have been bringing my GD dog for grooming many times to this PetSmart store #0601, 923 N Westhill BLVD, WI. Usually I always used one of stylist who always doing her job very good. This time because she was not available that week, so I tried the other stylist. Her name is **. I asked her if she is stylist & able to work with GD, she said yes. So I brought my GD there yet when I came to the store the stylist was not her but other girl that she referred to without telling me first. Ok, she told she should finished groomed my dog about 3/4 hours.. So when I came to pick him up... OMG... I was very disappointed half his body being groomed, half was not: his tail was very pretty & when I saw him half of his tail being trimmed very short through his skin, half was not.

So I wanted to train my dog with a collar so I went in and I seen that their training collars are 169-189$. So I wanted to check if I'm getting my money worth and boom! 189$ product was going for $19.98 on amazon plus shipping 23.98$. I used to bring my dog here for grooming. ** that never again.

2 weeks ago on State Ave PetSmart I adopted 2 cats cause I already adopted 1 cat 2 month before and so pleased. I had to go back and offer a home to another homeless cat so I winded up only keeping one. The other had 2 personality. He slept with me, laid in my lap and talked all the time! So only after 24 hrs I was in between shifts. Come home real quick. I attempted to get the cat off the bed. He wrapped his body around me, started biting and scratching me! It took me a minute to realize what was happening and as quick it happened it was over! I was in so much pain but I had to go back to work so I washed off the blood but no way to cover all the scratches and bite marks. Wearing a uniform so I had to go to work with all the wounds exposed.

My daughter took our dog to have nails cut. Spanish employee was very rude. It's not the first time customers had a problem with her attitude. Someone need to put her in check. Customers are not coming back to the Brooklyn location on atlantic ave because of her. Customers don't feel comfortable around her.

I went into PetSmart with 2 kittens that couldn't have been more than several weeks old max looking for someone that could help find a rescue on a Sunday to take them as I didn't have the time or materials to care for them. The girl said "let me call my manager." Well a manager and a worker came over. The worker was nice enough to handle my dog while we figured something out. Well the manager stated because they weren't NEUTERED or had the shots we had to leave. If all the other animals had their vaccines why would this matter? We came in for information not to shop. They weren't touching anything but their box and were cover along with that.

I took my two dogs on Saturday to PetSmart for grooming for the first time there, unfortunately the place I usually take them did not have availability and my dogs were in need for it, especially my shih tzu. He had a bad experience in the past where he got cut and since then he is nervous around groomers. Yesterday even though they charge the double of the place where I usually go, I decided to go since they supposed to be one of the best in the business. The lady who will work with my shih tzu touched him and said he was matted, I said yes he is but I did not know they would not be able to handle him properly.

Horrible corporate office experience. I was hired as stocker 10 years ago. I told the manager I had to quit. My mother took a bad turn health wise. Not even a week was I there. Instead of empathy for my situation he put god knows what on my application so I could never be hired again by PetSmart. I never knew this. I'm a groomer now. I have had 3 store manager want to hire me. They can't find qualified help but they can't correct what the manager did 10 years ago. I called the corporate office. They bounced me to human resources. They said we don't handle that then I was told the problem was corrected just to find out it wasn't. HORRIBLE, HORRIBLE, cold, cold people. No sympathy for my situation. I guess they don't like people who want to work for their store. Thanks a lot.

I recently had my Maltese groomed at PetSmart in Amsterdam, NY by Margaret a groomer. I had left her with a note to ONLY GIVE MY DOG A BATH, TRIM NAILS and DRY her. She took it upon herself to cut her hair... she butchered her to a unrecognizable state... She is shaved raw in the back leg area, all of her hair on her ears are cut and blotches of shaved areas throughout. I was outraged to say the least. The manager on duty that night would not refund me 35.00. She told me I would have to see the store manager in the morning. I did not want to make a scene and I was so upset about my dog I agreed to come back in the morning. I arrived the next day and was greeted by three managers who claimed, "You signed the agreement form and there is nothing we can do for you." You "MUST" sign the agreement form which releases any liability to PetSmart if anything were to happen to your pet while in their care. SERIOUSLY!!!

I purchased something didn't want. Took back to store where I picked the item up. They said I had to contact cs to get refund. Contacted customer service. They stated they had no way to credit back to paypal for them to credit my debit card but go back to the store and get a damn store credit. I wanted my money back. Don't use paypal with this co. Too stupid to know how to refund paypal, however I think this is just a damn ploy to get your money!!!

I recently bought the Deluxe Cat Playground. This product's PetSmart SKU # is 5526822. This product was missing the very top piece that is shown on the instructions as the top perching piece. I didn't notice this until I had assembled the entire playground which includes 16 pieces. I called PetSmart's corporate office, and they told me there was nothing they could do and to take apart the product and return the entire thing. This weighs quite a bit and the product is 63 inches tall, 19 in wide, 28 inches in length. This will be a pain to return. I will be returning the product and buying another product from elsewhere. I'm sure the store employees will greatly appreciate the return as much as I do. I will also write missing a piece on the box.

If I could give them a minus Star I would. I have waited almost three months to write this review. I was extremely upset with PetSmart Hotel, therefore I wanted to wait until things had calmed down and I was in more of a rational state of mind, so that I wouldn't exaggerate, but only tell the facts. Every Monday I take my 5 pound Toy Poodle, Wyatt, to the Doggie Day Care in PetSmart on Germann in Chandler. Wyatt is 30 months old now and I've been taking him there ever since he was approximately 6 months old. I liked the idea that he could socialize with other dogs, because I live in an apartment where socialization is rare.

We have taken our 8 month old lab to the Lynnwood location about 5 times and each time we have left there saying we will not go back. Tonight was the last time. My husband took our dog to get her nails done and was told that we can't bring her back because she peed too many times while they were doing her nails. She hates going there and she is so scared and nervous that her peeing on the floor is to be expected. I thought that PetSmart was a pet friendly place but after our experience tonight we know that isn't true. We will be telling all of our friends and family and anyone that will listen not to bring their loved pets to PetSmart. We will be giving our money to someone who actually loves animals and understands them. PetSmart is a terrible place to bring your pet.

I went to PetSmart today only to get my son excited to get a new fish friend for his tank. We left sadly disappointed along with another couple who had no knowledge of their misleading fish policy. The PetSmart employee and her manager told me that their store policy is if the fish grows up to (no the size of the fish now) but if the fish you have at home grows up to 3 inches, that one single fish should have 1 gallon to itself. Therefore if I have a 5 gallon tank at home with three fish that could possibly grow up to 3 inches my fish tank is overcrowded, and they refuse to sell any fish to me.

BEWARE: If you called PetSmart to set up an appointment to get your dog a grooming days before and that appointment was set for 12:30. You expect your dog to get that service on that time and continuously till he's done. Surprisingly soon after they had my dog and I asked when possibly is the pick up time, I was then told that they have another customer who paid extra for their dog to be taken care of at 1:30. So that gives my dog only an hour to be taken care of. I was told that they will do what they can only do to him within that time frame, stop, put him back in the cage and have my dog wait till they are done working on their 1:30 customer. So basically, put my dog in fear (because he hates getting haircut), stop and give him the relief thinking it's over only to be taken back to continue whatever it is that they have to do.

Absolutely terrible store. The highlight of our visit to the store was the man that greeted us as we walked in and showed us where the grooming area was. ALL DOWNHILL FROM THERE. We recently moved to the area and have frequented many PetSmarts prior to this. We needed to get our dog's nails trimmed, and told the young lady this when we went into the salon.

My 3 year old Golden Retriever was recently groomed at PetSmart. Although the groomer was very friendly and seemed to care about 'Harley" I will never take him back there again. He looks like he was attacked by a three year old with a toy scissor, but worse than that, this poor dog has been insanely scratching himself, and his skin is red and raw. I had to call the vet, and am giving him Benadryl to alleviate his itch. He is so uncomfortable. On top of it, the cost of grooming was $120.00, plus I gave a generous tip. Again, he looks like a three year old played hairdresser with him. Do NOT bring your pets there for grooming. They will suffer for days due to the products they use. This was the North Haven, CT store.

I've shopped at PetSmart 10 times in the past year and all 10 times, many of my items that are on sale ring up at full price. I've also had cashiers ring items multiple times and overcharge me. This seems to be a scam. Recently, a bag of bacon strips were on sale for $7.77, down from $12.99. I got in an empty line, and when the cashier rang the bag of strips, it came up as $9.99. When I debated the price, she said I was wrong and was holding up a now 6 person deep line. She claimed she was the only cashier for the night (it was 6 pm on a weekday). I ignored the grumbling crowd and told them it was my right not to be overcharged as I ran over to the display (which was right next to the cash register), turned the box so she could see the stack of bacon strip bags, and pulled the sale sticker for her.

Be willing to spend half a day for a grooming on a dog. This is just a trim. Called and set a appointment for 5 pm. Showed up only customer. Told it would be 3 to 4 hours. I can get a operation on an animal in this amount of time. How could it possibly take 3 hours to trim a dog???

We had our lab @ golden retriever mix for grooming at PetSmart in Charlottesville Va twice. We tried to book another appointment and I was told that they couldn't groom him because he wouldn't stand up at the near end of grooming. They said he was too big for grooming. He is a 4 year old big sissy and we call him Gentle Ben and I have never ever heard him growl. They did it before with no complaints. I'm very disappointed by this outcome. What can you do to help us?

I've wanted to buy just the right, pretty collar for my Berner. I've had my eye on it but it was more expensive, I believe, because it was a Bret Michaels collar. Yesterday I found the collar (there were 2 of them) and 2 matching leashes on a CLEARANCE rack. Yeah! No clearance price was listed, or percentage off, but I was just happy it was going to be a little cheaper. I got to the cash register and the girl rang up the collar and I also got the matching leash. Both were ringing up at full cost. I told her, "Those are on a clearance rack." She quickly called over her manager. He told me if they were on a clearance rack it was probably put there by mistake. I told him it's not the only set, that there is another one there also. He took them and went to check. He came back and told me, "That is the price on them, they're just on the clearance rack to get rid of them."

On Tuesday August 16, 2016 at 3:00 pm I was in the Bradley, IL Petsmart. I was by the grooming window and noticed a groomer. She had long dark hair in a ponytail and glasses, roughly grooming a small dog. I believe the dog was a Shih Tzu. She was brushing the ear and extremely rough and pulling on the dog's head. I continued to browse at the dog beds and noticed something very disturbing. She was jerking the dog around and yelling at the dog. It was quick, but I know what I saw. I can only assume she thought that no one was around.

I know this is not as serious as some of the other comments I have read but I want to warn customers when shopping at PetSmart that when you check out and they offer you their "FREE" puppy guide filled with coupons don't take it... It does say on it 19.99 but when you are told it's free you expect just that but instead what they do is offer you the book for free use some of the coupons inside (obviously because they looked in my cart before offering it) and then say with the coupons coming off that's how it ends up being free and that it's filled with over 200.00 dollars in coupons (most useless to me) and they charge you for the book.

I took my Westie to the Petsmart on Putty Hill Ave in Maryland. 1st they called and said her hair was knotted and had to shave her, groom her every day. When I got her back she didn't even look like a Westie. Where I've used to take her they never had any trouble with her fur. Holly should be terminated. I sent a complaint to the BBB and Petsmart headquarters.

I will NEVER go into another PetSmart. Ever. I walk through the open doors, quickly pick some cans of dog food from the upfront display and proceed to stand, and stand, and stand by the register. I see employees in the next room just looking at me. Upon walking over and asking for help, they tell me they're not open for 10 minutes and quickly disappear. After standing there about 7 more minutes, out walks a clerk in a red, spaghetti-strap, plunging neckline tank top -- apparently filling a cash register. When I ask if that's the one she's going to open she snaps, "NOPE!" She explains that if I want a manager, she's the manager. After a conversation that degrades from there, I leave, drive 2-3 blocks to Petco and spend my $25 there. Try calling corporate in Phoenix, NO ONE picks up. NO ONE. Only a continuous loop. My guess: this company is not long for this world. Thank you Petco. You had a better deal on dog food anyway.

On 7/5/16 I turned 60, first birthday since my husband of 30 yrs passed away 38 days before very suddenly. My son walked to your store, spent 66$ on bird, cage, food, toys. Oh on May 2 we had to put 10yr old husband cat to sleep. Scott goes in hospital May 3, passes 5/28. So now I have a bird. I named him Bullwinkle, because that is Scott's favorite cartoon. And what a beautiful blue smart bird. We had routine, the bird, the other cat and myself. Every morning put bird out before it's too hot, feed cat, make coffee and try to get through another day knowing that I'm never going to see or kiss or hug the love of my life again.

I was trying the PetSmart near me in Nashville for grooming for my Yorkie-Poo the first time. A few minutes before she was due to be finished, the mgr called me and told me they had cut her neck while trimming her. They got her to Banfield vet next door and the vet got on the phone and said "It's not deep enough to see her organs but it's close." They had to put her under anesthesia and suture her neck. When I got there to pick her up I did not get an apology but was offered a coupon for a free groom if I was willing to try them again. Why? So next time you can kill her? I am furious! She is on antibiotics and pain meds now. Be warned!!!

I dropped my dog on 7/17/16 to get groomed and to stay until 7/20/16 with her EAR medication and they lost her medicine and were giving her some other dogs medication. Upon picking her up my wife was told that they COULD NOT find her medicine ** and had no logical reason as to why. I then called and asked to speak to the boarding manager (Rochelle) who had no explanation and I was forwarded to the store manager (Mark). After a minute of saying they would refund my money for the boarding, they magically found her medicine in "some drawer."

PetSmart at Apple Glen is where I always bought my food and supplies for my pets. They said in the grooming department they only had 2 groomers, so I waited for a cancellation, and finally got one to have my dog groomed. I arrived at 10:30 and the groomer was late, so I went into the grooming salon and saw 5 people standing around. I said I thought you only had 2 groomers, to which a young woman pointing out 2 girls and said they are bathers for the dogs. So I asked her if she was a groomer? To which she replied in a very haughty tone, "I am the salon manager" like she was a God and I should bow down to her. Never a "hello welcome to PetSmart grooming" or even a smile. She then began an interrogation about my dog's health. I answered and said my groomer knows all this. She seemed aggravated, still no smile. I felt very unwelcomed there. She then said in a very cold tone "it's PetSmart policy to ask these questions."

The only reason that I'm giving them two stars is because of the associate Hayley who was very nice and understanding. My girlfriend and I walked in to buy Superworms for our Chameleons and as we passed the reptile enclosures we saw a relatively large veiled chameleon literally reaching for us through the glass of his tiny cage. Anybody who knows chameleons that this isn't typical behavior, so we stopped. His urates were deep orange which is a sign of dehydration. We felt bad for the big guy so we asked to send an employee over. Hayley came over and let us see him, even though she warned us that he was mean. He was definitely scared but calmed down quickly once he realized that we didn't want to harm him. We spoke with Hayley about his condition. She said that she thought he'd been here for almost a year.

I used to work for this horrible establishment. I tried other pet stores but for lack of experience I was only able to get this place. I have a bachelor's degree and was seeking a career change and took a considerable drop in income to work there, basically determined to work with animals. Starting from the ground up, one could say. As a person that adores and admires all creatures on this Earth, dogs being my favorite animal of course, this company does NOT care about how you care about your animal. Shop at Petco, better yet Petfood Express, and best yet - any mom & pop store you can find. After learning about the 2 deaths in Bay area, California, I am not surprised. The company is just a bunch of kids, most of whom don't even own their own pets. They are untrained and for the most part, uncaring. Who in their right mind strangles a one-year old dog?! He went in for a nail trim and came out dead.

I have been communicating with ** the practice manager for the Tyrone location and Banfield's customer advocacy team who hung up on me. I have yet have any fair resolution offering made by Banfield which is really upsetting. You think as veterinarians if they would care about their customers and general well-being of the pets they treat or failed to. Due to them and their veterinary partners not properly treating my puppy's broken leg she was in extreme pain for two weeks and her leg healed incorrectly. Now to have it healed properly they will have to re-break it and it will mostly likely be at least another $3,000 in out of pocket expenses.

I am complaining on the behalf of myself on how the store manager got snotty with me. All I ask was "Can I get one dollar worth of bait for my eel?" So she ask me "How many?" I said "I'm not sure. Every time I come and get it the crew who's always nice and very helpful always just put them in a bag and I don't count them." So she gets extremely snotty with me like "okay I'm just gonna pull out my phone and do the math for you." She did so but being very snotty and disrespectful. So I told her "That's your job not mine." So she tells me to leave the store as if I was in the wrong when I just gave her an attitude right back. Her name is Allison the store manager in Brick NJ. Very snotty store manager.

We boarded our Anatolian Shepherd, 9 months old, at the PetSmart at Tiffany Springs, Kansas City, MO. I had asked the receptionist area if they were familiar with the breed due to these dogs are not your typical domesticated dogs. She said they were and had many that stayed there. On my report that I received when picked up was: food: there were leftovers. Eager for a meal at home. Snacks: too full to eat. Fun, nothing. Bedtime: a little restless, a lot of barking. Potty: took a little coaxing. Overall: had a pleasant stay. (Really!) Staff notes: Akina was a little nervous for her stay with us. She did not want to eat much of her food and had a hard time sleeping but overall she didn't mind us much at all (not sure what this one means). Other than when we walked by she wanted to make sure we knew she was there! (Not sure what that means either.)

On 4/1/2016 I took my schnauzer "Olive" to Pet Smart Groomer at Town Center Jx Fl. They did a good job but Olive became very ill a few days later. Took her to the vet to find her pancreas was leaking enzymes into her abdomen. Vet thinks Olive was injured. Vet gave her antibiotics for the infection but it spread quickly to her liver and intestines. Within a month Olive passed away 5/1/2016. I wish the groomer had told me she had injured Olive, perhaps going to the vet 3 days sooner might have saved her life...

There is a limited amount of PetSmart locations in NYC. I live in Queens so I traveled all the way to the Valley Stream location. I purchased 2 big bags of dog food for my Yorkie. Both bags... both had flies, bugs and cobweb inside of the bags. Now, not only does my dog not have dog food, I have to travel back to the store to get my money back! No one should ever have such an unsanitary, disgusting and possible dangerous experience! I can't even explain what kind of creatures were inside those bags. PetSmart is a waste of a business. Never had I heard good things about this store! Do not go! They keep their food on the shelves for as long as it takes to sell. They do not care about the wellbeing of your beloved furry friend!!!

We took our Soft-Coated Wheaten to PetSmart store #1946 on the Grand Parkway, Richmond, Texas. We asked for a puppy cut. What our puppy received was horrific. Basically shaved her body with several gashes in what hair was left. And did not cut any hair on her head. She kinda looks like a lion that was run over by a truck. And her hind end was shaven to the skin. She has a baboon's rear end. Poor poor puppy. Absolutely never take your dog to this store!!!

This is the 3rd time I have bought fish from Petsmart. The first time I had for 3 days and my tank became infected with ich killed all my fish. They did replace them. I brought them home and they died. I went to Walmart and got a few. Have had them for 7mths. I decided to try Petsmart again because they have a bigger selection. I have 2 tanks both have ich and I have lost even the fish from Walmart. I'm treating them but they are still dying.

We took our dog to PetSmart to be groomed. They did do a good job grooming her. When we got home she started getting sick, heart beating fast, shaking all over. We then took her to the ER Pet Hospital. The total bill for her recovery was 618.75. We are not sure what happen at PetSmart but it was not good. My dog name is Sophie **. The Store #0082 Fresno. CA.

Long story short, our dogs are vaccinated every year. We needed to board our dogs with PetSmart Pet Hotel on the day they were getting their shots updated and they absolutely refused. I offered proof of vaccinations and they still refused. No customer service at all. Glad my pets are not staying there now. Tiffany Springs Location - doesn't care about pets.

Max cat adult cat food - 16lbs. Price Adjustment - I was told by the Manager at your 850 W. Hamilton Ave., Campbell, CA location on 6/11/16, that I had to take a picture of the price at Petco and then I could get the price adjustment. I have been buying this cat food from your store for over 5 years. I asked if they could call the PETCO and the Manager said "no". If I have to take a picture of the price a Petco, I'm gonna buy it there and return the other bag back to your store. I have always been given the adjustment. Today (6/13/16), when I returned the cat food, the cashier said he could call Petco.

Last week was the week from hell!!! My favorite groomer, Carolyn **, was called into the mgr's office while she was grooming my pet shih tzu, Champion. The mgr, Katie, would not allow Carolyn to complete the grooming, and consequently, Champion was left in a kennel unattended and incomplete!! No one from this midtown location even thought to call me. After about four hours, I called PetSmart and asked to speak to Carolyn, but no one ever informed me that she had abruptly left for the day. To my chagrin, I was put on hold indefinitely until I finally decided to go to the store to check on Champ.

I have gone to this Petsmart for a while now and they have made some big mistakes. First, I took my dog to the Banfield Hospital to get some routine shots and a checkup when he was a puppy. The Veterinarian (not the assistant) recommended that we get our dog neutered because he was hyper. We rescued our dog from the Humane Society, which will not let you leave with the dog without being neutered - they knew that's where we got our dog. Secondly, the Vet told us this AFTER she took my dog's temperature. How did she not notice that he was already neutered.

Made an appointment and on 6/8/16, and was told $45 for a dog hair cut. When I got there was very dirty, the floor lot of hair, and the girl scaring my dog, had the guts to said my dog legs was too skinny. This dogs are very small and are toy poodle, they have small body and thin legs. She want to make it like was going to break my dog's legs. She had a negative attitude, and no eye contact, wanted to charge me extra $75 for the legs skinny. No way I go back ever!! Midlothian, VA, by Olive by Toys R Us, PetSmart. Today 6/8/16 at 4 pm. I turn around and went to other vet, more inexpensive and more positive.

My 88 year old mother took her dog Baby into Banfield vet care at Petsmart at 7801 U.S.31 Greenwood, Indiana. We had been in about a month prior and got medication for ear problems and rabies vaccination. Baby was not eating and was told she had gingivitis. Mom brought Baby in for recheck and possibly teeth issues. Baby was in heat with a swollen vulva. Dr. ** proceeded to do a full body x-ray for $185 and $90 to read the x-ray and blood workup $133.00. Total cost for visit $500.00. Being a senior citizen my mom has a hard time hearing and understanding. This is a lot of money for a senior citizen on a fixed income.

Left my dog with what I thought were professional. They let him go with bloody diarrhea as they put it for 2 days. They sent my dog to their vet and tested him for parasitical infection which was negative. Gave him large doses of ** which the biggest side effects are bloody diarrhea. They did not feed him for 3 days. Charged me for food vet testing and time playing with the other dogs, never occurred. I cut my trip short to get him and all they said was, "Let me find out what happened to your dog." NEVER AGAIN will I use PetSmart boarding. He lost 5 pounds while at PetSmart hotel.

My husband and I are currently working with a private, licensed dog trainer (unaffiliated with PetSmart) and are presently focused on leash training with our 6-month old puppy. After several sessions working on this, the trainer suggested that we try purchasing a choke collar for our next session, just to use in training in the next few sessions and see if it would help our puppy with his leash behavior. The trainer actually recommended PetSmart for their quality of product.

DO NOT BRING YOUR BELOVED PET HERE! My dog was cut deep and needed stitches! I took my Yorkshire, my baby, to the PetSmart in Calverton (Cherry Hill Rd/ Silver Spring) on May 25, 2016 for a bath and hair cut. About 45 minutes after dropping her off someone called from the store in a panic. She explained she accidentally cut my baby and that she would need stitches. The recovery process has been agonizing for my family. She is forced to wear the cone on her head and will not eat, drink, or relieve herself with it on. The hospital instructed us to keep it on her for two weeks so that she would not bother the wound. She is miserable. She use to be so happy.

I placed an order on May 24 with Petsmart. I waited and waited and on June 2 called to see what had happened. I was informed that the package was damaged during shipment and that they do not inform the customer that they will not be receiving their order. No attempt was made to right the wrong. I am in desperate need of the items ordered. If a package is damaged I would think that they would overnight another shipment. I cannot believe the order is just not shipped and I was never informed. If I was informed I could have went elsewhere but now they left me out of pet supplies after waiting 10 days with no word from them. I will never order or go to their store again and I will tell everyone I know not to deal with them because they are not reliable and do not try to make good on their mistakes.

I received emails from PetSmart for two-day sale. "$10 off $60 or $15 off $75, online only, through 6/1, exclusions apply". I called the customer services several times for more than an hour. Talked to three rep - Andrew, Branda and Mike who were all in Wisconsin and one lady in the Philippines. None of them knew what the "Exclusions Lists" were. Instead, they offered me a 10% discount on items I wanted. This is a case of False Advertisement. I then called their corporate office in Arizona but got recorded messages - no real human beings that led me back to Wisconsin customer services. Round and round and round. I am giving up on Petsmart. I think I am changing the dog food for my 5 babies from Hills Silence Diet at Petsmart which are so expensive to Costco brands.

Went to PetSmart, Wichita, KS - Rock Road. Always go there for the dry cat food. Bought some Pet Grass, all green and lush. Gave some to our 13 year old cat, she loved it. Within 3 days, it turned yellow and our cat got sick. This is an indoor cat, no outside animals and no contact with anything foreign except this cat grass. She began with diarrhea and just not feeling well. Took her to her Vet, come to find out, she contracted GIARDIA!!! After $167.00 to the vet, $7.00+ on the cat grass and all the gas and time, I was out $200 just from the grass. Other pet owners advised the same thing, they bought cat grass from PetSmart and their cats ended up with a horrible intestinal bacterial issue GIARDIA! PetSmart should not be selling this unless they are willing to pay these bills.

I brought my puppy to the grooming facilities at the PetSmart in Surprise, AZ even though the construction is horrible and it's a bit of a drive. My appointment was at 11:30, so I was there at 11:20 and was told my groomer had just left to lunch. My puppy is still getting her shots, also at PetSmart with Banfield and cannot be kenneled quite yet and I was assured that was okay, just like it was the first time I brought her. The groomer shows up at 11:45, then I'm told it's an extra cost to me because it's now considered an "express".

I have tried the grooming service at PetSmart and I am very disappointed. I have booked 3 appointments and they have cancelled 2 out of the 3 booked with no explanation as to why. I have now gone to a private groomer because of this experience and have discovered that it is cheaper at a private groomer as well as they do not cancel the appointments booked. If you want good service, and I am thinking you want value for your money as well, do not use PetSmart as your choice.

I went to the PetSmart at 1703 W Beauty Home Rd in Phoenix AZ at the mall. They have sign up saying "buy one get 2 free" of some can of cat food and when I want to pay for it the very rude girl was so lazy to check it out and lied to me and told me it's on bags of food when the sign says "cans" and still want me to pay full price for this and her appearance was very bad dress like a slope. Had rings in her mouth and didn't want to take care of the problem. She needs to be released from the position and let go.

My little Maltese needed her haircut so I thought PETSMART was reputable and took her there. They asked me to come back in an hr to pick her up, so I left her there with two groomers (murderers) after an hr I came back to Petsmart. I could not believe my eyes... my dog was TERRIFIED, shaking with fear and BRIGHT BRIGHT RED. She looked like she had been burned. She was red and no fur. The groomer scalped my dog. I took her home she started getting BLOOD spots all over the body first a few then she was covered with deep red blood clots under her skin.. I took my dog to the vet he treated her said she was scalped and she was bleeding under her skin! A HORROR to see what they did to my dog. The vet said "Leave her here because if you take her home she may bleed to death at night." so I left her there. He did everything he could but she died about 3 weeks later. I WAS SHATTERED. THIS WAS MY BABY!!

WARNING! PLEASE READ! I would like to let everyone know to stay away from the Petsmart groomers! I brought my yorkie to Petsmart in Milbury Ma for a simple puppy cut. Dropped him off with Jennifer. Went back 2 hours later but was told I can't pick him up because his type of breed needs to air dry. (I knew that was a lie.) I was informed to come back in a few more hours. (Another red flag.) I also noticed that dogs that came well after him were done. 4 hours later I go to get him and was approached by the store manager.

We have a cute 2-year-old Yorkie. We took her for grooming to the PetSmart at 7050 Arroyo Crossing Parkway, Las Vegas, NV 89113. We gave the lady who groomed our dog a tip. But when we got home our Yorkie could not walk. She kept licking her wee spot. We took a look, and sure enough, PetSmart had managed to cut her wee-hole quite badly, as it was bleeding. Our Yorkie would not, could not walk for the 4 days. We now cut our dog's hair and save a bundle of money too.

We went into PetSmart the other day to purchase some for my snake, and was followed around the store. I was not permitted to look at anything for very long, and kept being told by employees to move along. On my way out AFTER PAYING for my pinkie mice, one of the employees RAN OUT after me, demanded to see my receipt, began screaming at me to "RETURN MY SNAKES. PUT THOSE SNAKES BACK." And proceeded to call the police!!! After the police arrived, SEARCHED ME, and looked at the stores inventory, they found that NO animals were missing. The police apologized, but the store owner only said "Well you LOOKED like someone who steals." What the hell?!

My daughter wanted a guinea pig and about a week at home he started with a running nose. We took him back to Petsmart and they said he had a cold. They were going to take him to see the vet make sure he was ok. By this time my daughter was so in love with her little pet that it hurt her so much. She called everyday to see how he was doing. Well they said that they were going to keep him for a week with antibiotics, we said ok. Then she was told that they were not going to release him for an additional 10 days. She did not know why.

The last time I took my Great Dane to Mt. Olive on March 7, 2016 for a grooming, which is bath, nails, and teeth cleaning. Paid $90.00. When I brought her home I noticed she didn't smell like she even had a bath, her white fur was still a gray color, her nails were done were rough, were we had to file down ourselves. Three days later she had gotten sick. Took her to the vet. After the exam her teeth were never clean which I paid for. Our dog was put on antibiotic for 30 days for infection, her liver count was high running a fever. She stopped eating. We can not prove it came from the salon but we will never be back. Today you called me because she has not been there since March. I have two dogs also that has not been there since December. Why? Not call for them. We will not being coming back to PetSmart.

My beautiful Yorkie was with me for 7 years. His name was Pepe. And...lemme tell you, he was my best friend. We were extremely close down to where I didn't even let him sleep in his bed because he always slept with me every night. He had the same relationship with my father. My father literally cooked him breakfast everyday on the stove. He was a very healthy dog, very strong. On April 23, 2016 we decided that my dog needed to get groomed. So we took him to the local Petsmart in Millville, New Jersey for a full grooming service. We then picked him up that day but something wasn't right. On the report, it said that he received an oatmeal bath at the end. But that wasn't the case, he was still full of hair. And usually the local Petsmart puts a bandana around his neck as a sign of completion and as a souvenir. There was no bandana. Those were signs that something wasn't right. So we picked him up and took him home.

I own 2 Morkie dogs. One is 5 years old, one is 6 months old. In Melbourne, Florida the price for basic grooming with nothing extra added for my 5 year old is ALWAYS $43. In Orlando stores price is ALWAYS $35-40 my friends dogs that are bigger Yorkie-poo and cavalier poodle mix. In Fort Lauderdale off Federal Highway, puppy cuts are suppose to be $15! When my Morkie was 4 months old (you shouldn't take dogs to grooming till after it's had all the shots which is 4 months) they wanted to charge $30! This never happened with any of my pets in Melbourne, Fl.

I sent my daughter to buy a fish for her little brother's tank. She got "grilled" by the salesperson on the type of tank we had and if we had the right filters/heaters etc. Needless to say she was denied buying one fish. I understand trying to be helpful but this is ridiculous and was not helpful at all. Goodbye PetSmart.